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Radpowe(Europa)

Source of reviews: trustpilot

All times

Number of Reviews

274

is above the industry average

bike industry avg. is 151

Number of Sentences

2084

is above the industry average

bike industry avg. is 1156

Company Sentiment Score

17%

is above the industry average

bike industry avg. is % 0

% of Answered Reviews

Not calculated

bike industry avg. is 0

Company Response Time

Not calculated

bike industry avg. is 0

(bike)

Word	Frequency ⤵️	Positive Percentage ⤵️	Negative Percentage ⤵️	Category ⤵️
order	219	61.32	33.96	Service
custom	202	59.79	40.21	Service
servic	191	60.16	38.21	Service
deliveri	124	33.33	66.67	Product
month	122	60.81	35.14	Service
power	105	79.07	18.6	Service
great	100	97.96	2.04	Product
arriv	89	72.41	25.86	Product
batteri	72	75	25	Product
purchas	72	57.69	40.38	Product
problem	64	68.09	29.79	General
receiv	62	61.22	32.65	Product
email	61	62.79	34.88	Service
support	60	58.97	33.33	Service
stock	58	77.78	20	Price
deliv	57	69.39	29.59	Service
bought	57	59.09	38.64	Price
contact	56	51.16	44.19	Service
replac	56	52.78	44.44	Product
realli	53	0	0	Product
product	50	72.22	22.22	Product
price	46	74.19	25.81	Financial
happi	45	100	0	Product
septemb	44	100	0	Product
money	44	73.68	21.05	Price
octob	43	0	0	Product
answer	42	66.67	33.33	Emotion
experi	42	67.88	28.1	Price
think	41	77.78	19.44	Emotion
qualiti	41	0	0	Product
updat	41	62.5	37.5	Product
could	40	74.29	25.71	General
april	40	0	0	Service
websit	39	64.52	35.48	Product
radrhino	38	66.67	33.33	Product
expect	37	82.14	17.86	Emotion
first	36	73.08	26.92	Service
august	36	0	0	Service
delay	34	53.85	42.31	Service
repli	34	42.86	42.86	General
radpow	33	50	33.33	Product
accessori	33	95.65	4.35	Product
europ	32	50	50	Product
review	31	68.75	31.25	General
start	30	40	56	Price
januari	30	0	0	Service
place	30	57.45	40.43	Service
respons	30	57.69	42.31	Service
peopl	29	79.17	20.83	Price
thing	29	69.86	27.4	Price
march	28	0	0	Service
thank	28	100	0	Emotion
rhino	27	66.67	33.33	Product
assembl	27	86.36	13.64	Product
later	26	58.33	41.67	Service
complet	26	52.38	42.86	Service
radrunn	26	66.67	16.67	Product
radwagon	26	50	50	Product
excel	25	92.86	7.14	Emotion
pleas	25	61.54	38.46	General
warehous	25	47.37	47.37	Product
commun	25	75	25	Service
track	25	57.89	42.11	Product
cancel	25	66.67	28.57	Service
decemb	24	100	0	Product
sever	24	58.82	35.29	Price
state	24	73.33	26.67	Service
offer	24	66.67	33.33	Emotion
electr	24	86.67	13.33	Product
heavi	24	0	0	Product
refund	23	61.9	38.1	Service
novemb	23	0	0	Product
recommend	23	70.83	25	General
brexit	23	50	50	Service
better	22	81.25	18.75	Price
promis	22	52.94	47.06	General
februari	22	0	0	Service

All Reviews

ⓘ

Sentiment highlighting treshold %: 50

Some reviews are not visible due to performance.

Reviews

Positive reviews

trustpilot

POSITIVE 🙂

2020/0

Just get one!Great Bikes! ( % 0.00) Very good value for money and lots of scope for upgrades. ( % 91.00) Very very thorough customer serviceDate of experience: December , ( % 26.00)

trustpilot

POSITIVE 🙂

2020/0

Excellent after sales careExcellent after sales care, support and customer service. ( % 100.00) Parts replaced under warranty. ( % 0.00) All parts available and very quick delivery. ( % 41.67) Bike back on road in a matter of daysMany thanks to Sander and Radpower. ( % 10.00) Excellent service.Date of experience: November , ( % 100.00)

trustpilot

POSITIVE 🙂

2020/0

Great bikes and companyGreat help at the Utrecht location! ( % 100.00) Bikes are superb and staff can answer all your questions. ( % 100.00) Riding the bike is a blast as well! ( % 0.00) Can't wait for October to replace my Runner with a Mission.Date of experience: August , ( % 0.00)

trustpilot

POSITIVE 🙂

2020/0

EU Rad Power(less) BikesHad a couple of small issues with my bike which I managed to sort while waiting for their support team to get back to me, I must say the quality of their bikes is very good. ( % 22.00) My only criticism however is the lack of power of the EU restricted W versions. ( % 0.00) I would wait until the UK has a trade deal with the US then you could maybe get the US W bikes. ( % 0.00) Or go for the Sondors more powerful EU bikes. ( % 40.00) Just found out they have reduced the power of the latest EU version of the Radwagon Cargo bike to W, won't be getting much cargo on there then. ( % 35.00) RadPower why not make the bikes dual voltage so that these can be changed if required. ( % 0.00) I am a big guy and will have a completely different riding experience to somebody st in weight.Date of experience: May , ( % 0.00)

trustpilot

POSITIVE 🙂

2020/0

Good Service.Good Bike.Good price for a...Good Service.Good Bike.Good price for a Awsome Bike. ( % 70.00) no Negative from me. ( % 15.00) :D i can recomend them if you want a Good E bike for fair Money... :DDate of experience: February , ( % 80.00)

trustpilot

POSITIVE 🙂

2019/0

Habe Pakete bei RadPower bestellt per...Habe Pakete bei RadPower bestellt per Express das ist jetzt Tage her ! ( % 0.00) Erst nach Diversen Email mit RadPower und DHL Deutschland und Nachforschungs Antrag wurde mir mitgeteilt das DHL in Deutschland diese Sendungen gar nicht zustellt sondern Trans-o-flex . ( % 0.00) Dies wurde mir vor Tagen mitgeteilt ! ( % 0.00) !! ( % 0.00) Das Trecking endete in Mannheim ich wohne in Berlin Kilometer entfernt ! ( % 0.00) Angeblich wurde mal zugestellt ich bekam weder eine Benachrichtigung noch einen Anruf noch zeigte mir das Trecking an wo meine bezahlten Sendungen EUR sind . ( % 0.00) Wollte nachste Woche zur Polizei gehen . ( % 0.00) Heute wurde geliefert nach dem ich mich mit Trans-O-Flex einen Termin ausgemacht hatte . ( % 0.00) Das Bike ist Super ! ( % 41.67) !!! ( % 0.00) Alles Ok ! ( % 62.50) !! ( % 0.00) Danke noch einmal an Monika Wasko Support. ( % 0.00) Wegen dem Versand nur Sterne . ( % 0.00) Fur Deinen Chef : Fur Deutsche Kunden geht DHL Niederlande gar nicht da Sie die Artikel an Trans-O-Flex ubergeben und nicht an DHL Deutschland was man ja als Kunde annehmen wurde . ( % 0.00) Diese Firma ist hier das aller Letzte also sucht euch Zuverlassige Partner fur Deutschland . ( % 0.00) Man bekommt kein Vernunftiges Tracking keine Benachrichtigung uber eine erfolglose Zustellung und weiss als Kunde gar nichts ! ( % 0.00) Meine Pakete haben Sie in Koln ubernommen und dann waren Sie fur mich verschollen ! ( % 0.00) !!! ( % 0.00) Habe unzahlige male das Lager fur Berlin angerufen . ( % 0.00) Am ersten Tag wurde X mal sofort aufgelegt am Tag ging niemand mehr ran , das ist ein Service Super . ( % 33.33) Das Lager fur Berlin ist gar nicht in Berlin sondern in der Pampa Land Brandenburg zirka Kilometer von hier dafur hatte ich mir ein Auto mieten mussen . ( % 0.00) Habe den neuen Termin dann uber die Zentrale von Trans-O-Flex bekommen . ( % 0.00) Sucht euch neue Versand Partner fur Deutschland : Hermes oder UPS usw. ( % 0.00) Werde bei den nachsten Bestellungen Monika Bescheid sagen das meine Sendungen nur noch mit UPS oder Hermes Versand werden sollen ansonsten Kaufe ich bei euch nicht mehr ! ( % 0.00) !! ( % 0.00) -------------------------------------------------------------------------- Have ordered packages from RadPower by express that is now days ago ! ( % 0.00) Only after various e-mail with RadPower and DHL Germany and investigation request I was informed that DHL in Germany does not deliver these shipments at all but Trans-o-flex . ( % 0.00) This was communicated to me days ago ! ( % 0.00) !! ( % 0.00) The trekking ended in Mannheim I live in Berlin kilometers away ! ( % 17.05) Allegedly was delivered times I got neither a notification nor a call nor showed me the trekking at where my paid shipments are EUR. ( % -10.00) Wanted to go to the police next week. ( % 0.00) Today was delivered after I had made an appointment with Trans-O-Flex. ( % 0.00) The bike is Super ! ( % 41.67) !!! ( % 0.00) Everything Ok ! ( % 62.50) !! ( % 0.00) Thanks again to Monika Wasko Support. ( % 20.00) Because of shipping only stars. ( % 0.00) For your boss: For German customers DHL Netherlands does not go at all because you hand over the items to Trans-O-Flex and not to DHL Germany what you would assume as a customer. ( % 0.00) This company is here the last so look for Reliable Partners for Germany . ( % 0.00) You don't get a reasonable tracking notification of an unsuccessful delivery and as a customer knows nothing ! ( % 25.00) You took over my parcels in Cologne and then you were lost for me ! ( % 0.00) !!! ( % 0.00) Have called countless times the camp for Berlin. ( % 0.00) On the first day X was put up immediately on day no one went any more, this is a service super. ( % 36.11) The camp for Berlin is not at all in Berlin but in the Pampa Land Brandenburg about kilometers from here for this I should have rented a car. ( % 0.00) Have the new appointment then got through the headquarters of Trans-O-Flex. ( % 13.64) Find new shipping partners for Germany : Hermes or UPS etc. ( % 13.64) Will Monika tell you on the next orders that my shipments will only be shipped with UPS or Hermes otherwise I will not buy from you any more ! ( % 20.83) ! ( % 0.00) !Date of experience: December , ( % 0.00)

trustpilot

POSITIVE 🙂

2019/0

Great bikes and superp. ( % 80.00) supportI bought a RadPower bike this year and im so happy with it. ( % 80.00) The bike is great but what is as important to me (or maybe even more important) is that their support is absolutely superp. ( % 46.00) and i can't praise them enough. ( % 0.00) If you call or write them they will help you and if something is wrong they will help you sort it out. ( % -50.00) Very friendly, fair and professional people. ( % 42.92) Thats really awesome. ( % 100.00) Im considering buying a new one for my mom and the peace of mind that they will help you if something is wrong is so important to me. ( % 1.21) Good job :)Date of experience: October , ( % 60.00)

trustpilot

POSITIVE 🙂

2021/2

Radrunner plus. ( % 0.00) Waited months but love itThis is both a good and bad review. ( % 16.67) I think I can beat most people here in that I actually waited months for my bike to arrive . ( % 25.00) It was during winter, which helped! ( % 0.00) My radrunner plus finally arrived a couple of weeks ago after ordering in November. ( % 0.00) I had no means of tracking or any idea when it would arrive, meaning constant chasing and expensive phonecalls. ( % -25.00) I was pretty chilled as I realised Brexit had messed them up and they had a lot to deal with so I was patient and polite but did get a little miffed near the end. ( % 5.42) Agree with previous comments about accessories coming in and out of stock which has meant I'm still waiting for what I need to make it work for me. ( % -16.67) I bought the bike to get my kid to school and I can't fault it now it's here, it's absolutely brilliant and we love going to and from school on it. ( % 70.00) It gets up the hills easy and I live in a very very hilly area. ( % 27.66) The throttle is boss! ( % 0.00) Much better performance than my previous orbea ebike. ( % 16.67) It's a LOT of fun to ride and is now my main vehicle I even sold my car . ( % 23.33) I suspect that after Brexit, they had given our UK bikes to others despite being pre-ordered and we had to wait for another round of availability. ( % -20.00) That's just how it felt to me. ( % 0.00) So that's pretty dishonest. ( % -2.50) They need more staff and stock for the demand for sure. ( % 50.00) But...I really do bloody love it I have to say so all's well that ends well! ( % -8.75) A full cargo bike that's made school runs a laugh for half the price of others? ( % 16.11) Fair enough. ( % 35.00) Sort it out though guys.Date of experience: May , ( % 0.00)

trustpilot

POSITIVE 🙂

2021/0

A long waitI ordered on the th March thinking it would take up to weeks as per the website at the time. ( % -5.00) Got an update on the th April to say it's shipped but they didn't give a tracking number. ( % 0.00) No update since and no bike as of th May. ( % 0.00) I can see other people are having a similar problem. ( % -6.25) I called them and did manage to get through to a helpful lady who said they are awaiting delivery with UPS and basically hold tight until UPS decides to deliver it! ( % -22.32) All a bit weird. ( % -50.00) UPDATE: I got the bike a few days after posting this. ( % -20.00) Once UPS shipped the parcel from Bristol (where I live!) ( % 17.05) I got tons of updates and notifications until it arrived the next day. ( % 0.00) They have been fast to reply to emails all of a sudden now. ( % 10.00) Enjoying the bike so far.. so worth the wait. ( % 30.00) So yea... long wait and don't expect to hear anything from them but it will arrive eventually.Date of experience: May , ( % -5.00)

trustpilot

POSITIVE 🙂

2021/0

I ordered Rad on of April nearly...I ordered Rad on of April nearly weeks now. ( % 10.00) They updated my order on the way on //. ( % 0.00) I contacted customer service ask them for UPS tracking number. ( % 0.00) They could not provide me that. ( % 0.00) They couldn't answer my question when my order will be deliveredDate of experience: May , ( % 0.00)

trustpilot

POSITIVE 🙂

2021/0

Ordered my Rad bike weeks ago said it...Ordered my Rad bike weeks ago said it was in stock so thought ok should be fine up to - weeks delivery! ( % 51.04) ( stated on web site ) After weeks thought I would drop them a line to see how my order was going when I had sent the email it says allow time for a reply. ( % 0.00) Ok and then within hours I got an email saying it was being picked and loaded for despatch ! ( % 62.50) Strange as I had just sent that email. ( % -5.00) Another email then followed saying they were sorry for the delay but the rad was on its way and would be arriving in the next week. ( % -25.00) After another week , week I sent another email again after days I got a reply saying it was definitely in the uk at their distribution area in a container awaiting unpacking and despatch via UPS as that is who they use now tracking will follow ! ( % 0.00) Another week now just at week no bike and no further communication from them. ( % 0.00) So now what do I do? ( % 0.00) First bike last September after ordering arrived in days via DPD and they are now blaming Brexit for this? ( % 12.50) But I can't see it myself as I have just had a replacement toaster from the Neatherlands sent from Kitchen Aid took days came DPD. ( % 0.00) My guess after seeing all the reviews is they do not have any stock and are awaiting stock to despatch out but why not be honest about it if they don't have the bikes I wouldn't have orderd again and gone somewhere else. ( % 60.00) First time great experience stars Secound time awful experience can't say as I am still waiting to see if I will ever receive the bike? ( % 1.67) Comunication is ok and they do reply but how long can they fob you off before your realise you are not getting the true story.Date of experience: May , ( % 26.67)

trustpilot

POSITIVE 🙂

2021/0

Further To My Original ReviewRecently purchased a RAD Rhino the bike lives up to the great reviews I have read about RAD E bikes but sadly I'm finding out that the customer service does not live up to the hype . ( % 12.14) I received an e Mail from RAD EU on the th March to say an item I've been waiting for since December had due to stock replenishment now become available. ( % 13.75) Great I thought paid and placed my order immediately same day but here we are weeks later and the item is still sat in the distribution centre in the Netherlands. ( % 26.67) On contacting RAD several times it comes to light that they are not despatching single items to customers , the item gets picked and placed on a vehicle destined for the U.K. but this does not leave until vehicle is full. ( % 16.96) Several more e mails to RAD first they tell me the vehicle fills very quickly and it is likely to leave by the end of the week , at the end of the week still no communication stating despatched so I contact them again . ( % 23.67) Now they are saying despatch is delayed and the item has still not left them but still know indication when it will leave . ( % 0.00) This is really concerning I'm reading on Facebook I'm not alone there are loads of people awaiting delivery's from RAD they are all complaining about both poor delivery times and lack of communication by the company . ( % -10.00) Buying online may be cheaper but I am at this point wishing I had bought local a lesson learnt . ( % 0.00) In light of RAD customer service review my response . ( % 40.00) I stand by all of my comments about the product its Star but that has nothing to do with the EU it's an American designed product built the in Far East . ( % 5.00) However RAD have a serious problem ongoing because of Brexit they cannot deliver in a timely manner to the U.K inevitably U.K. customers like myself will look elsewhere in the future . ( % -11.11) Reading on the U.K. RAD Facebook forum lots of customers are like myself complaining about the service not only on the delivery of a new bike but getting hold of spares , several people stated their bike has become unusable due to the fact they are waiting on spares . ( % 0.28) Everything that is delayed is blamed on Brexit stating loads of extra paperwork . ( % 0.00) We left the EU December get over it . ( % 0.00) It's absolutely crazy I've recently bought two items on the web from the other side of the world , China infact and honestly they arrived quicker than coming from the Netherlands .Date of experience: May , ( % -3.13)

trustpilot

POSITIVE 🙂

2021/0

The Radrunner Plus is an absolutely...The Radrunner Plus is an absolutely incredible bike. ( % 90.00) Beautifully designed and amazingly fun to ride, it even manages the steep hills around my house much better than I expected it too. ( % 38.75) Very fast delivery to Ireland, only took days. ( % 13.00) Unfortunately for our British friends, they will have a much longer wait because of Brexit but trust me when I say the wait is completely worth it!! ( % 4.22) !Date of experience: April , ( % 0.00)

trustpilot

POSITIVE 🙂

2021/0

You will love your Radmission The delivery was fast - within one week when order placed. ( % 35.00) The customer service responded perfectly when I had a question. ( % 100.00) And the bike is great, best value for money. ( % 90.00) I formerly had a Cowboy bike - double the price and half the quality of my Radmission .Date of experience: April , ( % -5.56)

trustpilot

POSITIVE 🙂

2021/0

I would love to give Rad Power more...I would love to give Rad Power more than stars and rave about how excellent their bikes are... if I had mine!! ( % 62.50) It's been weeks since placing my order, and even understanding Brexit delays it should not be taking this long. ( % -5.00) I've had friends have bikes from other companies delivered from Europe - UK right now in a couple of weeks. ( % 8.04) They need to seriously fix their distribution network and their ordering process. ( % -33.33) You can't even track your bike in real-time if you wanted an update. ( % 0.00) stars for a decent website but nothing more right now.Date of experience: April , ( % 31.75)

trustpilot

POSITIVE 🙂

2021/0

So far so goodSo far so good. ( % 30.00) Love the bike and customer service.Date of experience: March , ( % 50.00)

trustpilot

POSITIVE 🙂

2021/0

I've bought a bike from them and bought...I've bought a bike from them and bought some rare parts through email. ( % 30.00) The customer service was always good and the bikes are a great value for money. ( % 75.00) You need to assemble them a little bit and adjust a few things but if you have been commuting with a bicycle for a while it will all be doable. ( % -19.38) It will be easier to assemble the bike if you have an electric screwdriver with known torque settings, and some universal/pedal lubricant. ( % 0.00) Shipping took a while before Brexit, but since brexit the delivery times are very long because they have built up a backlog of orders to the UK. ( % -6.50) Just be prepared to wait for a while (+ weeks) and all will be well. ( % 0.00) The bikes are very good and very economical, it's worth the wait. ( % 53.33) My partner and I are going to buy a second e-bike and Rad Power bikes are the only ones we are considering seriously. ( % -11.11) Some other considerations: parts are frequently out of stock, buy inner tubes in advance to avoid waiting weeks to order and then weeks for delivery; the bikes are very heavy (kg!) ( % -8.75) except for Rad Mission, so get that if you intend to keep it above the ground floor. ( % 0.00) The Rad Runner is a very good utility bike but it seriously takes two people to lug it up and down the stairs, and it does not like elevators. ( % 14.04) So why stars with all these shortcomings? ( % 0.00) I think the ultimate experience of buying a bike from Rad Power can be very good if you keep your expectations in check. ( % 45.50) It's not Amazon Prime, it will take a while to ship. ( % 0.00) Electric bikes and PLEVs are the future of transport and they can go where cars can't, so in the big cities they give you a lot of freedom. ( % 0.00) You're also not afraid to leave it locked outside because you can take the battery with you (half the value of the bike), and if the bike gets stolen, it's not one of the unnecessarily expensive ones. ( % -9.17) All in all, very fun, good experience, just needs patience.Date of experience: March , ( % 54.50)

trustpilot

POSITIVE 🙂

2021/0

Great serviceI have had a radrunner since may and it has brought me a lot of happiness throughout the never ending lockdown. ( % 75.00) The throttle stopped working two weeks ago, I contacted Radpower bikes EU and they responded immediately. ( % 0.00) I sent a short video and a new part was sent to me without any hassle as I am still under warranty. ( % 6.82) Happy to say it was easy to install and I'm back on the road again :)Date of experience: February , ( % 43.33)

trustpilot

POSITIVE 🙂

2021/1

A year after buying a Rad Power BikeI've had my Rad Rhino for about a year now, and I have no complaints about the bike. ( % 0.00) It's very heavy but that is reflected in the price, and it's also quite a heavy-duty machine that can take a bit of a beating. ( % -26.00) The bike would really benefit from a mid-motor design rather than a rear hub motor, so hopefully future versions of Rad bikes will come with that instead. ( % 10.00) My only real annoyance with Rad Power Bikes is that they don't seem to have anything like the manufacturing capacity required to keep up with demand - particularly for their spare parts and accessories. ( % 12.22) Because of this, it can very often take months for items to come back into stock and then when they do, they sell out almost instantly. ( % 6.67) On top of this, the price of said parts and accessories is quite extortionate, which makes the fact you have to wait so long for the products taste all the more bitter. ( % 21.25) My experience with their customer service is that they are sometimes quite slow to respond, but the service is personalised and of a high standard when you do eventually manage to get in touch with a human. ( % -3.50) I think a lot of my issues with Rad stem from staffing/manufacturing issues caused by CoViD, so I'm willing to give them stars instead of the that they would normally get from me. ( % 20.00) Hopefully as the business grows they can manage to solve these supply problems.Date of experience: January , ( % 0.00)

trustpilot

POSITIVE 🙂

2021/0

Where is it? ( % 0.00) !UPDATE: I just received my Rad mini Power bike days ago (Monday th of October) and I must say it was worth the wait. ( % 30.00) The only concern is the constant whistle from the wheels while riding which I'm hoping is due to the fact that it's still a new bike. ( % 0.28) I'm beginning to think maybe I should've gone with a different brand, this is taking far too long and am not sure if it will ever happen now. ( % -5.00) I ordered the RadMini on July - today is the th of October and still no bike. ( % 0.00) I understand "tighter border controls across Europe" was going to affect delivery time, but I can't imagine a situation that would lead to a delay from initially weeks to now ! ( % 0.00) What exactly is happening? ( % 25.00) Since I got a confirmation on August saying my order is on the way, I heard nothing. ( % 0.00) I'm not sure it's even made it to the UK or still in Europe. ( % -25.00) It can either be delivered or not, this is totally unacceptable.Date of experience: October , ( % 0.00)

trustpilot

POSITIVE 🙂

2021/0

Very poor service ordered a bike there...Very poor service ordered a bike there web site said in stock delivery would be in / weeks week they then email to say the back orders would be shipped out at then end of September but when the order was placed there web site clearly stated they had the bike in stock the order was placed August so looks like the bike will take weeks seem very unprofessional company all the reviews I watched on youtube said what great customer service I noticed in all there reply's to the reviews that have been left they always say that your views are important to the company but I think it's just a way of getting money from people under false pretence would not recommend this company would be best to use a local bike shop than this companyDate of experience: September , ( % 10.73)

trustpilot

POSITIVE 🙂

2021/0

I ordered my Radrunner on the th MayI ordered my Radrunner on the th May, and was told it was in the UK warehouse on the th of July, waiting for collection by UPS. ( % 0.00) As other people have pointed out here, the problems seem to lie with UPS, but the world is upside down at the moment, thanks to the 'pandemic'. ( % -2.69) There are many things in short supply in the UK at the moment, due to a shortage of drivers and the problems caused by our 'government' and their so-called NHS phone app. ( % 12.50) Radpower have done their bit, and I think it is out of their hands. ( % 0.00) Even our milkman has erratic deliveries at the moment, but we stick with him. ( % 0.00) If you do a search (Not Google) on driver shortages, you will see who is affected. ( % 0.00) All part of 'The Great Reset' folks, and the mantra from Klaus Schwabe 'You will have nothing but you will be happy'.Date of experience: September , ( % 80.00)

trustpilot

POSITIVE 🙂

2021/0

EU Delivery BS.EU Delivery BS. ( % 0.00) I ordered my Ebike on the th July it cost over .k and I am still waiting for the delivery. ( % 0.00) It has been weeks now no correspondence. ( % 0.00) Yet I have ordered plenty of other goods from the EU and received them no problem. ( % -12.50) - If this is the customer service you get as a new customer before you get your product I am terrified at the experience once I get my product.Date of experience: September , ( % 13.64)

trustpilot

POSITIVE 🙂

2021/1

This company is a jokeThis company is a joke, I ordered my Rad Mini on the th of June, now the Aug and still not had delivery, I discovered that the Bike was delivered into the UK on the st of july the customer service department are very polite yet continually make ridiculous excuses, I also ordered two accessories which included an inner tube, on the th of July UPS rang my doorbell dropped a parcel in my porch and dashed back to the van and had dissapeared when I got to my door. ( % -3.33) When I examined the parcel there were two labels on the parcel, when I checked the tracking numbers I found one number was for the Rad Bike, the other was for the inner tube, but of course it was just the inner tube delivered, later they emailed me to say the Rad Mini had been delivered, can you believe this? ( % -3.13) The parcel measurements were mm x mm X mm now you have got to be a clever person to get a Rad Mini into a pacel that size (even folded) so in actual fact so far I have paid . ( % 8.89) euros FOR INNER TUBE. ( % 0.00) It took me ages to get customer services to understand what had happened, the eventually said they would get a new tracking number to me but that was over a week ago and I am still waiting. ( % 13.64) this looks like some kind of fraud on a grand scale looking at the reports on this forum. ( % 55.00) When I ordered they stated delivery would take - weeks, I wonder if they meant - months.Date of experience: August , ( % 0.00)

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POSITIVE 🙂

2021/0

Great bikes!I had some problems with delivery in the beginning but the bike runs great and radpower has gone above and beyond to make sure everything was fixed and running smoothly and I can honestly say they are great to work with and I look forward to doing business again in the future! ( % 44.44) Keep up the great work!Date of experience: August , ( % 80.00)

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2021/0

Purchased a Rad Mission for my wifePurchased a Rad Mission for my wife , so impressed that I have ordered one for myself. ( % 100.00) Estimated UK delivery now shown as - weeks my wife's arrived in . ( % 0.00) Within timescales and updates as required from Rad Europe within hrs. ( % 0.00) Very satisfied.Date of experience: July , ( % 20.00)

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2021/0

I love my Rad bike..I love my Rad bike... ( % 50.00) The stars is for Rads need of UPS in the UK....My god did they make it an awful delivery experience. ( % -100.00) if you are reading this please be aware that your issues with delivery are because of UPS and not Rad (Brexit fuc*ed us all and they have to use them) Rad Power bikes themselves were extremely helpful, Serena was in daily contact with me to help get my bike to me after I contacted them for support when UPS continued to lie to me about my bike being delivered. ( % 4.17) If they are ever able to move shipping partners that are more reliable that UPS then I will gladly update my review to stars. ( % 50.00) Try not to see Rad Power as the bad guys if ordering from them it is % UPS' fault you have not received your items.Date of experience: July , ( % -70.00)

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POSITIVE 🙂

2021/0

Convoluted but reliable shipping timesFirst thing I would like to say is that there are issues with shipping, these mainly being that there are some unknowns when the bikes arrive in the UK. ( % 16.67) Mine arrived within weeks of arriving in UK. ( % 0.00) So ordered on nd April (in stock for dispatch in May), dispatched on the th of May, arrived on the th June. ( % 0.00) Rad Europe have detailed the expected timelines for shipment to the UK on their website, presently / weeks (after dispatch!) ( % 10.00) so they are managing expectations. ( % 0.00) There is a backlog and this is to be expected as everyone wants an e-bike, and they are in short supply, most bike shops in Europe are quoting up to PS+ to ship a bike to UK, so I think the PS is fair, even though the route and method of delivery is slightly convoluted. ( % 18.89) Have been able to chat to the people in Ghent and email them, and been in constant touch all the time, they seem kind and helpful. ( % 36.67) Let's hope the shipping will improve and backlog will be cleared up soon. ( % 0.00) The bike looks great.Date of experience: June , ( % 0.00)

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2021/0

weeks late but great Bike once you get it!Ok so, I live in the UK, delivery is listed as "within - weeks" it wasn't. ( % 21.21) It was , BUT I got my bike and I love it! ( % 62.50) I emailed basically once a week for the weeks it was overdue and response time was usually around days. ( % -25.00) The reviews on here scared the hell out of me and I felt like I might miss the whole summer, waiting for my bike, but I've got it and it's great! ( % 60.00) And so was the shipping info once I finally got it and it reached the UK. ( % 0.00) The wait was painful and I don't think the service is in line with the price your paying, but I think they are trying.Date of experience: June , ( % -70.00)

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2021/2

hi,i have placed an order for a front...hi,i have placed an order for a front basket (instock item) for my radrhino but its been months now..and still i have not received the basket....i have called and email them many times but every time they promise to ship it soon but it never happens...and each time they say we are moving our warehouse thats why it is taking so much time...my question is if you are moving and can not send instock items then why you are taking orders and wasting buyers time and end up getting one star feedback.its better to shut down your website for some time or clearly mention deliver time months or so....we are paying and getting depression here...Date of experience: November , ( % 22.89)

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2021/0

The bike is amazingThe bike is amazing! ( % 75.00) Bought Rad Mini online and had it delivered with Ups in less than weeks. ( % -16.67) There was a lack of information after the purchase on when will the bike ship (shipping label created only after two weeks) but once dispatched the bike actually arrived in days. ( % 0.00) The quality of the bike is fantastic, and it is really worth the EUR price. ( % 35.00) Much better value for money than overpriced RawBike or Mate. ( % 50.00) Quite sad though that both back rack and front rack are out of stock as I really need some storage... ( % -10.00) Otherwise still stars for this top brandDate of experience: October , ( % 50.00)

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2021/0

In the end, I've received the bikeOctober th : I can not say anything about the bike, but am not impressed yet by the customers service and delivery process. ( % -50.00) I ordered a bike that is on stock! ( % 0.00) Two weeks later it is still not shipped, though I received a UPS ticket. ( % 0.00) The bike is not yet offered to UPS though, and still in Rad Power's new warehouse.... On the phone I get the message: We have a new warehouse, I'm sorry. ( % -7.58) And that it is difficult to organize a customs declaration form for the order. ( % -50.00) LOL Am I the first one that is ordering a RadWagon in the EU? ( % 52.50) No, so the customs declaration is a formality, a press on the button. ( % 0.00) I think the real issue is that they are understaffed, and do not have their IT processes at an acceptable level. ( % 20.00) Please Rad Power, get yourself together, get organized, speak clear language, and ship thoses bikes! ( % 12.50) October th : Bike is conform Rad Power stil in their warehouse, but UPS is at my front door with the bike(tracking UPS is still on label created, no extra info)! ( % 0.00) So both UPS and Rad Power are appaerently not well organized, but I've receive the bike. ( % 0.00) bike is in "American style", performing well, cabling could be better, as well the brakes. ( % 25.00) Maybe the Radcargo needs hydraulic brakes, braking distance is to long at km/h.Date of experience: October , ( % -5.00)

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2021/0

Really nice customer serviceReally nice customer service. ( % 60.00) If you show interest in out of stock products they call you back whenever its back in stock also purchase and other splitting payments are super easy. ( % 12.83) The bikes are also great.I owned Rad Mission and was great funDate of experience: October , ( % 80.00)

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2021/2

Yes I've been waiting for months but my...Yes I've been waiting for months but my Radrunner was worth it. ( % 30.00) It's great quality and I am very happy with it. ( % 90.00) However I think there is an issue with UPS handling the shipping poorly with random notifications and no delivery. ( % -45.00) Be prepared for a long wait for your bike. ( % -5.00) That's the price to pay for something coming from abroad in an unprecedented time of change for the UK.Date of experience: October , ( % 60.00)

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2021/1

Do not buy a Rad Power BikeDo not buy a Rad Power Bike I have been waiting over months now and they just keep saying it is sat in the Bristol warehouse. ( % 0.00) They can't tell you anything more and just expect to take a large sum of your money and it be OK not to deliver the product. ( % 40.48) There are plenty of other great bikes out there, choose something else as this feels like a company going bust, that can't keep up with its demand.Date of experience: October , ( % 33.75)

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2021/0

Delayed but good comms and great bike when it arrivedI ordered a Radrunner at the end of July when it became available. ( % 63.33) I was expecting a week delivery turnaround. ( % 0.00) This became weeks when I was notified by rad power. ( % 0.00) At the end of that weeks Andrea from rad power informed me that I should get the bike within and extra week window, The communication was very good and my questions were answered quickly each time. ( % 41.44) My bike arrived yesterday! ( % 0.00) I had it built using the online assembly video within / hrs. ( % 0.00) I can confirm the bike is beautifully made and well packed. ( % 85.00) You get a full toolkit with it and its pre charged. ( % 35.00) I did the school run that afternoon and it was pretty amazing. ( % 42.50) I thought Id write this to let the many who are waiting know that its a good product and I had a delayed but good experience. ( % 63.33) Thanks MattDate of experience: October , ( % 20.00)

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2022/0

Very happy nothing to much trouble spot...Very happy nothing to much trouble spot onDate of experience: March , ( % 35.00)

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2023/0

The model is fine and also the priceDate of experience: August , ( % 41.67)

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2023/0

nice solid bikeDate of experience: May , ( % 30.00)

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POSITIVE 🙂

2022/0

AngelaThe best electric Bike in the world Thank youDate of experience: March , ( % 100.00)

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POSITIVE 🙂

2023/0

Excellent quality of bike and...Excellent quality of bike and accessories .Date of experience: October , ( % 100.00)

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2022/1

RadRhino PlusBought the RadRhino Plus and I hadn't expected to wait so long for shipment I ordered at the end of August and it shipped at the end of November so three months, I presume between Covid and supply chain issues compounded the problem. ( % -7.50) Anyway I got it and must say am enjoying it a lot, I was not expecting a W motor to work on the hills as much as it does, the torque is excellent and the hydraulic brakes are very good too. ( % 65.25) Very comfortable bike as well. ( % 52.00) The bike is heavy and it is important to not run out of power. ( % 10.00) It happened to me once and was hard to cycle with no power! ( % -36.46) The one item that could be improved is the fact that the battery cannot be switched off while parking, I would like to see a way of immobilising the bike with a key. ( % 0.00) Apart from that so far this is an excellent bike and is enjoyable to use. ( % 53.33) The support whenever I contacted them during the wait period were prompt and courteous in their interactions with me. ( % 60.00) Well done. ( % 0.00) RDate of experience: January , ( % 0.00)

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2022/1

I ordered a Rad City + High Step on...I ordered a Rad City + High Step on December th, before the price hike and availed of free delivery. ( % 24.00) Having ordered the Bike I was concerned having read some of the reviews here and seriously considered cancelling and if fact called Rad to confirm delivery time. ( % -33.33) However I did not and despite the Christmas break the Bike arrived on time, as predicted, for which I was both relieved am delighted. ( % 70.00) I have the bike for a month now and whilst I was initially taken aback by how heavy it is, once on it I could see why it has had rave reviews, I am loving it, very robust and solid, super responsive motor with great accessories included a real pleasure to ride. ( % 24.17) Regarding the concerns on this site consistent with the previous review I think this must be Brexit related (I live in the EU, Ireland), they have been extremely helpful to me and in so far as they could have been proactive in any questions I had relating to delivery, an excellent customer experience most importantly the bike is great! ( % 30.95) !.Date of experience: January , ( % 0.00)

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2023/0

The kind people And the good serviceDate of experience: February , ( % 65.00)

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2023/0

just perfect..just perfect... also the bikeDate of experience: April , ( % 100.00)

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2023/0

Great e-bikesGreat e-bikes, just a little bit heavy!Date of experience: September , ( % 30.63)

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2022/0

Faster shipping than expectedFaster shipping than expected, happy with the responses from customer service. ( % 35.00) In all very happy.Date of experience: January , ( % 20.00)

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2022/1

I guess I'll write a review here and...I guess I'll write a review here and see if it gets taken seriously. ( % -33.33) I ordered a radrunner on the nd June. ( % 0.00) It was in stock and should have been sent within - weeks I waited weeks and cancelled the order. ( % 0.00) Every email was 'yes sir! ( % 0.00) more weeks!' ( % 62.50) with no actual attempt to work out why there were delays. ( % 0.00) There are still delays to this day. ( % 0.00) I ordered another bike at the end of October thinking that if it comes before next summer then it will be worth it. ( % 15.00) Magically it appeared in weeks. ( % 50.00) When placing orders for in stock accessories - for example, handle bar grips. ( % 0.00) An item that can fit inside a jiffy bag.. you will wait at least weeks for this to be posted. ( % 5.00) God knows what their warehouse looks like. ( % 0.00) They blamed the first delay on brexit', labor shortage, fuel crisis etc everything under the sun but their own lack of staff/warehouse organisation/management etc. ( % 42.50) On December I ordered handle bar grips and I am still waiting. ( % 0.00) This is a big multi national company now so no excuses about it being small family run company. ( % -12.50) I just do not get how German and American companies of different sizes can get parts to the UK within a week but Rad can't deliver within months.Date of experience: January , ( % 0.00)

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2023/0

The best bike everDate of experience: November , ( % 100.00)

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2023/0

Great placeGreat place, great bikeDate of experience: March , ( % 80.00)

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2021/0

*UPDATED* Ordering from the UK? ( % 0.00) Be careful.UPDATE ST DECEMBER : I'm updating the review from to stars, as the bike was eventually delivered within around weeks, so not significantly more than the initial estimate of - weeks - and way less than I was imagining. ( % -13.89) I do get the feeling that they're doing their best, given the current supply chain issues. ( % 50.00) However, there are a couple of things to continue to bear in mind... Firstly, my original order also included a number of accessories, and I received one of these a couple of weeks before the bike arrived. ( % 37.50) However, the important accessories which I need to allow me to use the bike for the reason I bought it (to carry kids around) haven't arrived, and it's not clear when they will arrive. ( % 17.50) Customer services can't give me an answer either way - they just don't know. ( % 0.00) Secondly, I seem to receive dispatch notifications by text and email AFTER items have been delivered to my house, so there's no warning about when things might appear. ( % 0.00) I don't know if this is a Rad Power issue or a UPS issue, but I was lucky I was home when the bike itself arrived, otherwise I'm guessing it would have gone back to UPS' warehouse. ( % 16.67) If Rad Power can get me the accessories I need in the next week or two, I'll update this review again. ( % 0.00) *** ORIGINAL REVIEW: Just a word of caution if you're ordering from the UK. ( % 37.50) I placed an order for a bike and a bunch of accessories in the middle of October . ( % 0.00) At the time, the bike was 'In stock' on the website with a shipping time to the UK of - weeks. ( % 0.00) I'm now coming to the end of that shipping time and the order status on the website is still 'unfulfilled'. ( % 0.00) So, I got in touch with Rad Power Bikes to check whether they were still planning to hit this - week delivery window. ( % 0.00) Yesterday, Customer Services told me that they are "still setting up the delivery process to the UK", which I'm taking to mean that they're not even able to ship bikes to the UK at all right now, regardless of whether they're in stock. ( % 15.77) In other words, there's no way that they were ever going to hit that '- weeks' SLA I was promised. ( % -12.50) I know we're living through weird times right now and that the supply chain is nuts, but if they'd been upfront from the beginning and made it clear that this was essentially a 'pre-order' and that they don't yet have a UK shipping process, then I'd have been % OK with that. ( % 7.71) I'm currently waiting for further clarification, but as it stands, I'm likely going to have to cancel the order, get a refund, and switch my plans around. ( % 0.00) I really liked this business and what they stand for, but it feels like they're being dishonest with their UK sales process, and I feel a little let down and disappointed. ( % -15.86) The fact that they're still advertising a '- week' UK shipping schedule on their website when they know that UK shipping isn't even possible makes it worse. ( % -20.00) It's a real shame - I very much wanted to be part of this. ( % 23.00) So, like I said - just a word of caution if you're buying from the UK: the - weeks quoted on the website is meaningless. ( % -50.00) If you really want one of these bikes and you're in the UK, you'll need to treat your order as a 'pre-order' that will only be sent out when they eventually put a UK shipping process in place. ( % 10.00) But beware - they won't even be able to tell you when that will be. ( % 50.00) Date of experience: December , ( % 0.00)

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2022/1

After riding a Stella for about a week...After riding a Stella for about a week next to my wife's Rad Runner (me on level and her on PA or and totally dusting me!) ( % 0.00) I decided to markplaatz that thing for a Rhino Plus step-through (which the sale of the Stella more than covered - damn expensive those things). ( % 0.00) I could not be happier with the Rhino! ( % 0.00) As I am in the NL the delivery was pretty much as expected in the - week timeframe as promised on the website. ( % 7.50) I never got a "your bike is coming today" notice or anything, but honestly the bike showed up, so who cares? ( % 60.00) I know in the fall their warehouse move screwed up some continental orders, but that's the state of logistics right now globally anyway. ( % 14.29) I was just happy to get the bike in a reasonable time and in good order. ( % 56.67) The bike is extremely powerful relative to the Stella and is far more stable on uneven surfaces. ( % 14.00) It is simply just a joy to ride it and I find myself thinking "I'll take the bike" more and more. ( % 45.00) My neighbors who all have a variety of Dutch bikes all really love our bikes. ( % 50.00) If I could offer Rad one bit of product advice: make a Runner and Rhino style bike, but SIGNIFICANTLY lighter (no the Mini doesn't count, and it is still too heavy to move). ( % 8.75) My year old neighbor would have bought one immediately, but he literally cannot lift it onto his bike rack on his car. ( % 10.00) They are VERY heavy so do not expect to do a lot of up-and-down stairs with them (certainly not Dutch stairs!). ( % -19.70) Out in the open though, it handles hills, wind, and slippery surfaces much better than your standard thin-tire fiets, and I feel like the battery life, range, and overall power (even without hacking the motor controller) are under-stated, as I get better life and range, and the power is really noticeable compared to the Stella. ( % 20.00) The only real complaints I have would be minor things that the European market would benefit from (the bikes are designed in the US as their website says, so they do not have some "European" type features) like integrated standard wheel locks, removable displays, and better water-proofing for the electrics (it rains here. ( % 9.29) A lot.). ( % 0.00) All in all though those are minor things, easily handled with a good lock, a plastic bag and some flex-seal tape. ( % 36.11) The ability to hack the computer was appealing to me as well, as I am well aware there is more juice under the hood as it were. ( % 41.67) I have not done it, because the stock power is plenty for me to get around my super flat country. ( % 15.42) Last bit, I feel like It is worth mentioning for others who will come here for reviews and ratings. ( % 15.00) I took the time to dig a little deeper through the reviews here, because I do not just take everything at face value. ( % -18.75) All of the negative ones are about shipping and logistics issues and people not getting things when they want (minus the Rad Wagon shipping damage thing which appears to have affected a particular shipment). ( % -7.78) After my digging through the reviews, I gotta say that based on where the vast majority of those reviews are from: this is the Brexit y'all voted for? ( % 0.00) Seriously though, getting stuff in and out of the UK due to all the trade issues, shortages of workers, and general logistics mess caused by the hard Brexit is a total nightmare, and will only get worse before it smoothes out. ( % -15.94) I am so sorry for those folks in the UK that are stuck in the mess the Torries created for them, but there is a noticeable difference between the UK experience and the rest of Europe (minus the warehouse move time in the fall here which impacted some order times). ( % -25.83) My point is, make sure that you take a look at the review sources before you make your decision. ( % 50.00) Truly it sucks for folks in the UK, but delivery dates for things I order from the UK to the continent is pushing - months right now and that's a "maybe" in the best case. ( % 32.86) I cannot imagine it is any better going the other way, and even with changes to the underlying shipping logistics the shortages and delivery woes in the UK aren't going to get noticeably better in the short term.Date of experience: January , ( % 21.88)

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2022/7

Robbed and scammed by a seemingly legitimate companyCriminals hiding behind a company name. ( % -40.00) I feel cheated and betrayed. ( % 0.00) My trust has been violated again and again and my patience rewarded with a big fat middle finger. ( % 0.00) At this point I wouldn't even speak of bad service as that would imply that there is actual service, which is not the case. ( % -35.00) IF support replies they are friendly but they just lead you on for another trip and make more promises that they do not intend to keep. ( % 43.75) I feel robbed and scammed by a seemingly legitimate company. ( % 0.00) If you decide to buy from this company I would urge you to get a lawyer immediately to make sure you get your money back in a timely manner. ( % 25.00) Or better yet: steer well clear of these criminals. ( % 30.00) Do yourself a favor and get a bike, any bike, from any company other than these scammers. ( % -12.50) If you do decide to buy, get ready for this "RAD" experience: months ago I ordered my Radrunner. ( % 20.00) After waiting months the bike finally arrived. ( % 0.00) The box was completely torn apart and taped back together after taking what appears to be a massive hit to the size that had ripped the entire box apart. ( % 2.50) The damage was unacceptable; both wheels are crooked and cannot spin freely. ( % 20.00) The rims on the front wheel got damaged, the frame got scuffed up, and even the battery has a dent in it. ( % 0.00) Truly unacceptable! ( % 0.00) In good faith I contacted Rad about this issues and provided text, photo's en video's of the issue. ( % 70.00) At first they replied in a timely manner and with the willingness to resolve this issue. ( % 25.00) I was promised new parts and a refund of the shipping cost for the trouble. ( % -3.18) This was acceptable to me with the condition that the new parts would arrive within two weeks. ( % 13.64) We came to an agreement and they promised the parts would be there within two weeks, as I explicitly told them if it were to take longer - I would rather return the bike for a refund. ( % 0.00) After all, I bought the bike for this year - not for next year. ( % 0.00) They understood this as I had been waiting for months at that point and so we agreed upon this solution. ( % 0.00) It all went downhill from there. ( % 0.00) Another months have passed now and the parts have still not arrived, nor have they been in contact with me. ( % 0.00) It has been months now since I have placed my inititial order. ( % 0.00) months.. yes, months! ( % 0.00) Not only have I not received the parts that were promised, Rad has now decided to completely ignore me. ( % 5.00) My emails go unanswered and there has been no response whatsoever. ( % -10.00) I have tried to take the bike to a local mechanic but no one will touch it as the motor is in the rear wheel and they cannot take responsibility for it should something go wrong when they attempt to true the wheels. ( % -5.00) A few weeks ago I got sick of waiting and decided to try and see if I could at least ride the bike a little while I waited for the parts to arrive. ( % -35.04) I managed to slightly correct the wheels to the point where it was at least rideable. ( % -23.33) I discovered that the rear wheel was even worse off than I thought. ( % -40.00) It looks like the rear tire has a massive sling it and it is slinging from side to side, rubbing the break rotor and undoubtedly accelerating the wear and tear on the bike. ( % 0.00) I have since done some short trips on the bike and in truth the bike itself is nice, but no bike is worth this amount of trouble. ( % 17.50) And it is a nd hand product at best so it should be priced accordingly. ( % 100.00) I paid for a new product! ( % 17.05) Now I am stuck with a nd hand bike for the price of a new one with no prospect of a solution.Date of experience: June , ( % 13.64)

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2022/0

I'm glad I stumbled on your rad website...I'm glad I stumbled across your website last year .I ordered my rad runner direct from Rad power bikes EU and it arrived weeks after ordering in Scotland ,it was well worth the wait ,,I have RA ,and the bike has made my excerise regime a lot easier it got me out n about from hills to forest tracks ,great off road and on ,I had messaged rad a couple of queries ,which were answered within hrs ,efficiently ,the bike is sturdy and rugged ,on saying that I'm only ft and still managed to pop front wheel off and with help ,I can fit the bike in my mini clubman ,to explore other areas ,i love the extras for this bike ,I also purchased rack ,the step through design ,helped make my mind up ,,easy to reach the ground , I hadn't been on a bike in years ,Before purchasing ,and very glad I did ,Iv had loads of compliments and I'm always happy to give people a wee trial run on mine ,before they order ,,ride rad I love it ,Date of experience: April , ( % 38.27)

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2023/0

Fast deliveryFast delivery! ( % 25.00) Great productDate of experience: May , ( % 80.00)

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2023/0

Order of replacement partsI ordered a new tire and brakes for my bike. ( % 13.64) It was fast and easy. ( % 31.67) My things arrived very quickly.Date of experience: May , ( % 20.00)

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2022/0

Great Bike so good we get anotherDate of experience: September , ( % 75.00)

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2021/0

Excellent purchase!The bike was delivered within the promised timeframes, very easy assembly, it has many useful accessories and is aesthetically very beautiful. ( % 67.27) It's a joy to ride, very comfortable and fluid, great performance of the motor, excellent purchase! ( % 62.40) The customer service has been very professional, kind and personalized.Date of experience: December , ( % 36.50)

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2021/0

Great bike!Great bike! ( % 100.00) I have bought the RadRhine Plus. ( % 0.00) What a great bike and a lot of fun to ride. ( % 55.00) I have had one small issue, but that was solved by customer service immediatly. ( % -25.00) The design and fat tires are making a lot of people, especially kids, to say... ( % 0.00) WOW! ( % 12.50) !Date of experience: November , ( % 0.00)

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2022/1

DO NOT BUY FROM RAD POWER BIKES EUDO NOT BUY FROM RAD POWER BIKES EU It has been months since I ordered a Rad wagon and the bike has still not arrived. ( % 0.00) The European operation is verging on fraudulent. ( % 0.00) Happy to take your money, customer service that can't provide answers and no possibility of talking to anyone at the company who can give a proper answer as to what is going on. ( % 40.00) If you're thinking of buying from them, don't. ( % 0.00) Whatever you do, do not.Date of experience: January , ( % 0.00)

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2021/1

They seem to be overwhelmed with...They seem to be overwhelmed with expanding their foothold in Europe while being unable to help their customers with bikes that are unreliable. ( % -50.00) Over two months and no resolution to my bike which has an electrical problem despite promises to get it sorted out by Radbikes. ( % 0.00) Potential Customers should know they may be stuck without an operable bike for a very very long time. ( % -3.25) Should you buy a bike from as company that (as of winter ) doesn't have effective customer service?Date of experience: December , ( % 60.00)

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POSITIVE 🙂

2022/0

Happy UK owner - Rhino UK owner: ordered a Rhino in mid-November and it arrived weeks later. ( % 40.00) No problems with UPS delivery. ( % 0.00) Also ordered a high power front light at the same time and that arrived in weeks. ( % 18.67) Took a couple of hours to build up the bike; really easy using the official video. ( % 43.33) Bike is great fun to ride, and completed miles with no issues. ( % 55.00) I have increased max speed to mph and that's worked well. ( % 0.00) Really like the upright position, gives great visibility. ( % 50.00) Paint is matt, and scratches easily, so care is needed. ( % 43.33) Bottle cage bolts are totally inaccessible, so ended up using them to fit a DIY bash plate. ( % 20.00) This is a very useful addition as the bottom bracket gets caked in mud. ( % 39.00) Overall I am very happy and my friends are very envious :)Date of experience: February , ( % 42.50)

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2023/0

Great bicycle ! ( % 100.00) @Date of experience: July , ( % 0.00)

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POSITIVE 🙂

2022/0

Good Job, make it realnot always everything goes as planned. ( % 70.00) I have to admit that Rad power bike and its employees were flawless and responded promptly and in the correct manner to my thousand and one requests.Date of experience: January , ( % 100.00)

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POSITIVE 🙂

2021/2

My Radrunner took months to arrive...My Radrunner took months to arrive from despatch whereas all the accessories arrived within the week time frame, the radrunner had mysteriously disappeared from there uk warehouse (which i believe is the root of there problems) and they had to despatch another one,which arrived in two weeks from despatch. ( % 0.00) I personally found there customer service outstanding,the phone was always answered within seconds and they seemed to genuinely want to help me. ( % 20.00) I was also reimbersed for the incovenience which i hadnt asked for. ( % 0.00) now i have the bike it has surpassed my expectations and it will transform the school run in the new year. ( % 13.64) I know other people have not been so impressed but my advice would be to try and stick with it if you are experiencing delays as it will be worth itDate of experience: December , ( % 39.17)

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2021/2

Don't touch if in the UK-a bit harsh maybe but service and spares are a massive issueUpdate. ( % -10.00) Spare part received this morning. ( % 0.00) Video was helpful and bike is now working well. ( % 0.00) Hopefully it'll be alright for a while now. ( % 0.00) Having had my bike since March although I waited for months for it due to stock problems then Brexit/COVID problems my bike stopped working, they think the LCD display needs replacing. ( % -12.50) As said in other reviews I know have up to a month wait for the spare part. ( % -12.50) This is a business delivery bike and we're in our busiest period of the year. ( % 0.00) Completely unacceptable and no resolution offered, just a 'in the future we aim to offer better service' comment. ( % 20.00) This was exactly what I was told when waiting for the bike. ( % 25.00) Fuming! ( % 0.00) Really wish I'd gone to a UK supplier. ( % 20.00) Love the bike when it's working!Date of experience: November , ( % 50.00)

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2022/0

Rad Power did a great tech support job...Rad Power did a great tech support job in remotely helping me to resolve a problem removing the back wheel of one of our bikes using a video call. ( % 37.50) Good team result!Date of experience: January , ( % 70.00)

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2021/3

Great bike that's a nightmare to own if you live in UKBeen an owner for a few years now and I love the bike. ( % 36.73) It's great - until something goes wrong and you need replacement parts. ( % 15.00) Then you'll regret owning the bike. ( % 0.00) Particularly if you live in the UK. ( % 15.15) Need a new inner tube or tyre? ( % 6.82) Some replacement spokes? ( % 0.00) Need to replace the kickstand, again? ( % 0.00) You're in trouble. ( % -20.00) All the parts are non standard - you have to order from them. ( % 0.00) But they're always out of stock. ( % 0.00) When they come back in stock, they disappear again quickly - it'll take at least a couple of months for the parcel to despatch. ( % 1.11) You'll need to stock multiple replacement parts if you want to keep your bike on the road. ( % 0.00) Otherwise, expect to leave it in storage for at least a few months, every few months.Date of experience: November , ( % -23.33)

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2023/0

Maybe the best e-bike fat tire i had...Maybe the best e-bike fat tire i had ever. ( % 100.00) Rad Rhino . ( % 0.00) Great company too. ( % 80.00) They helped me at every question about my needs. ( % 0.00) Trust them if you want a powerful and really strong e-bike.Date of experience: March , ( % 36.67)

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POSITIVE 🙂

2023/0

Great BikeGreat Bike! ( % 100.00) Fast shipping. ( % 20.00) Love my Rhino Bike. ( % 50.00) All my questions were answered quickly. ( % 33.33) Great Support Team! ( % 100.00) Thanks for everything!Date of experience: September , ( % 20.00)

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POSITIVE 🙂

2022/1

Radwagon with no batteryRE-edit : I finally receive the battery (almost weeks later) and the Radwagon is absolutely awesome ! ( % 33.33) Just wanted to leave a message saying that. ( % 0.00) Me and my kids we are so happy with it that I have to put stars ! ( % 100.00) I feel confident that Rad power will help with any other issu I might have (hope I'm not been to optimistic). ( % 18.75) --------------------------- I ordered a Radwagon on March the th and it arrived very fast one week later, so I was delighted as the bike looks wonderful. ( % 49.00) However, the battery was missing. ( % -20.00) Customer service was then easy to contact and has been answering all of my emails and apologizing for the inconvenience (very politely I have to say). ( % 31.67) They supposedly ordered the battery a month ago on March th, one business day after my first contact about this issue; I was then very comprehensive and reassured and I thought the problem was going to be quickly resolved (problems and mistakes happen). ( % 26.11) But as time passes by I have absolutely no visibility on when I will receive the battery and the bike stands on my garage without moving ! ( % -12.50) It is a very heavy bike that was intended for taking my children to school and we cannot use it. ( % -26.00) And I cannot cancel my purchase (the bike is already here), nor return the bike, in order to buy another one with a, probably, more reliable brand. ( % 50.00) Also no single compensation has been proposed to me, knowing that it is a mistake in quality control. ( % 3.57) Customer service said they have putted my situation on their priority list (which sounds nice, surely...) and they have explained that batteries are considered as dangerous goods which need extra care in shipping (which I of course understand), but what I need is to have concrete information on the date of the shipping and for the battery to arrive so that I can use the bike properly ! ( % 10.83) I am now afraid that it would not arrive before the summer starts... ( % -60.00) Batteries appear to be in stock on their website (with expected delivery within business days, that is weeks... ( % -10.00) I have been waiting for business days, which is the double). ( % 0.00) They could also prioritize their clients, that have already payed, by sending directly from their storage a battery taken from one of their stored bikes.Date of experience: April , ( % 10.00)

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2023/0

What to do now.Good day Today September I order the bike --, I got it in the house at --. ( % 0.00) I use it direct and love the bike already. ( % 30.00) The front light did not work! ( % 50.00) From the start ..only the back light. ( % 20.00) Today -- I was biking to the city and I was in speed and the bike turn off automatically the battery is in fully charged. ( % 0.00) The problem now it that the bike did not turn on since it's stopped working. ( % 0.00) I throw away the box of the bike I also contact the store in Utrecht Netherlands but nobody picks up the phone. ( % 0.00) What I can do now? ( % 0.00) because I check all the cables like what say on the website, I try everything. ( % 0.00) I was busy for hour al the steps from the website. ( % 10.00) I'll have a warranty on the bike I will try tomorrow the company to ask for help. ( % 0.00) But what I can do know. ( % 0.00) ? ( % 0.00) Because I only use the bike now since last Friday. ( % 0.00) I'm not happy with this that it gives me already so many problems in a week time. ( % 5.00) If I do not get the help to repair the bike, I want to return the bike. ( % 0.00) Thank you for the help and time.Date of experience: September , ( % 0.00)

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2022/2

Worse customer service/productRad power is for sure one of the WORSE COMPANY where you can buy your electric bike. ( % -10.00) I do not recommend this to anyone. ( % 0.00) I will summon up the problems with this company: . ( % 0.00) Customer service: when a problem occurs with your bike you have to fill in an online form. ( % 0.00) This form takes for sure WEEKS to be processed. ( % 50.00) When calling for help they will let you know that they are UNDERSTAFFED. ( % 0.00) Which means that it takes FOREVER for your bike to be fixed. ( % 10.00) As a background story I bought my radrhino plus in November , which I store in my garage at home and at work. ( % 0.00) During this year the bike has stood still in my garage for OVER months. ( % 0.00) . ( % 0.00) Displays are NOT water-proof/resistant. ( % 0.00) What does this mean, after hour of cycling in the rain, which happens a lot here in the Netherlands. ( % -31.25) The display stops working, it does not turn on anymore and therefore you can't ride your HEAVY electric bike. ( % -20.00) This is the second time that this problem occurred this year. ( % 0.00) The first time it took radpower month to send in the display. ( % 25.00) As for the second time they suggested me to bring in the bike to a partner company (Kwikfit) to repair (they informed me that this would be for sure faster). ( % 25.00) Well let me tell you, it does NOT go faster. ( % 0.00) A timeline of the second time that this problem happened to me: th of September: filled a repair request th of October: left the bike at kwikfit after I called them, because I did not receive an update from radpower on the status of the problem. ( % 13.33) Kwikfit put it directly in their system/radpower contacted. ( % 10.00) th of October: contacted kwikfit and they have not received the display yet. ( % 0.00) I am still waiting. ( % 0.00) So again my way of transportation in the Netherlands is cancelled due to the lacking of employee and low quality of the products (specifically displays). ( % -6.25) My suggestion for anyone wanting to buy at this company. ( % 0.00) Please spend a bit more money and buy a higher quality bike, because the amount of frustration and headache is not worth the price.Date of experience: October , ( % 20.00)

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2022/0

Excellent productThis bike changes my life, and I purchased it because of the cheaper price, Thanks RADDate of experience: March , ( % 60.00)

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2023/0

Its just the perfect bike to ride in...Its just the perfect bike to ride in all conditions! ( % 100.00) And also for a fair price/quality! ( % 87.50) Very happy with my plus!Date of experience: April , ( % 100.00)

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2022/1

Ordered in January, still not shipped...EDIT th July : have recieved my battery! ( % 0.00) Thus rating changed to / to reflect that To preface: I was very happy with my bike, customer service and delivery when I bought it in , and still think that it is a very nice E-bike. ( % 89.00) I also think that the individual customer support employees that I've been in contact with aren't responsible for the negative experience I'm detailing below. ( % -3.33) BUT About weeks ago I ordered a new battery for my RadRhino bike after accidentally having bricked the original one by dropping it on tarmac. ( % 25.57) Without the battery, it is a very heavy bike with not enough gears in the lower range for me to climb steep hills. ( % -13.00) Currently the bulky machine takes up space in my already cluttered hallway gathering dust. ( % 0.00) The order for a new battery went through, Rad Power Bikes took my money, and then nothing happened. ( % 13.64) After weeks, I emailed them, and got the answer that they have technical problems and no time estimate of when I'll get my battery. ( % 0.00) Today after weeks more weeks of radio silence, somewhat irritated, I called support. ( % 50.00) The employee on the other side was very nice, but not exactly helpful and was unable to give any details on my order progress, or any time estimate. ( % 0.75) Her only possible solution was that I cancel my order and make a new one, but was not sure it would help in getting my battery sooner. ( % -2.84) She said that batteries are hazardous objects, that they do have them in storage and that one has been "allocated to my order", but that hazard compliance somehow prevents them from sending me one. ( % 60.00) I'm not sure how canceling an order should help me get my bike to work faster: wouldn't I be placed last in the queue of customers waiting for their delivery? ( % -12.50) The Radpowerbikes EU website still offers new bikes and replacement parts for sale. ( % 11.82) They still accept payments. ( % 0.00) They do have a banner thanking customers for "patience as our fulfillment partner resolves this [shipping disruption] issue." ( % 0.00) If shipping companies ship packages across the EU, how hard can it be to fetch a battery from stock and give it to a shipping company? ( % -29.17) Sure, care has to be taken to not expose it to freezing temperatures in an airplane cargo compartment, probably some safety rules require taking measures to not risk batteries catching fire, but I'm sure there are shippers that do all this. ( % 53.33) And even if there are none, the lack of clear communication with at the very least tentative estimated delivery dates is very frustrating. ( % -27.00) I used to enjoy my Rad bike and trust the quality and customer support but this has unfortunately soured my impression a lot. ( % 5.00) How can I trust a company that has accepted my payment and months later doesn't have anything clearer than "eventually" to say about when I can receive my product?Date of experience: April , ( % 0.00)

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2022/0

Nice bikeNice bike, received in time. ( % 60.00) Had a few rides. ( % -20.00) Nothing to say. ( % 0.00) All yes on it. ( % 0.00) Maybe i'll buy another one;)Date of experience: April , ( % 0.00)

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2023/0

RadFrom beginning to end sandee and eliza...From beginning to end sandee and eliza did everything they could to help me and i am % happy with the help i go. ( % 80.00) Thanks rad powerDate of experience: March , ( % 20.00)

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2022/2

Great bikes - horrible customer serviceGreat bikes - horrible customer service. ( % -40.00) I bought a rad bike for myself a couple of months ago, and was so happy about it that i wanted to gift my wife one as well for christmas. ( % 80.00) I got the following mail from Rad bikes on the th of december: "Hey Christian, Our mission at Rad Power Bikes is to offer customers an unrivaled biking experience with ebikes built for everything and priced for everyone. ( % 0.00) With that in mind, Rad Power Bikes will continue to design, manufacture and distribute quality ebikes at the best prices possible. ( % 50.00) However, as you've probably seen in the news, several factors, such as inflation and a devaluation of the Euro against the US Dollar is forcing us to increase our prices. ( % 0.00) While we've taken creative steps to reduce the impact of this global challenge, we have now arrived at a place where it has become more expensive to get our Rad bikes and accessories to you. ( % 12.50) These new prices will enable us to continue our commitment to deliver high quality and innovative products. ( % 26.55) You'll see these changes take place on the rd of January at am CET. ( % 0.00) Our current prices will be active until then. ( % -6.67) Don't miss out on the opportunity to purchase your Rad Ride before the price increase and ride into in style. ( % 0.00) Stay Rad! ( % 0.00) The Rad Power Bikes Team See all our in-stock bikes here: Image of RadCity Plus RadCity Plus EUR,. ( % 0.00) Buy Now Image of RadRhino Plus Step-Thru RadRhino Plus Step-Thru EUR,. ( % 0.00) Buy Now Image of RadCity Plus Step-Thru RadCity Plus Step-Thru EUR,. ( % 0.00) Buy Now Image of RadExpand Electric Folding Bike RadExpand Electric Folding Bike EUR,. ( % 0.00) Buy Now Image of RadRunner Electric Utility Bike RadRunner Electric Utility Bike EUR,. ( % 0.00) Buy Now Image of RadRunner Plus RadRunner Plus EUR,. ( % 0.00) Buy Now These prices are valid through January , ." ( % 0.00) I was a bit suprised to say the least when i went on their website on the th to see that the price of the bike she wanted had went up from to euro, so i sent them an e-mail referring to the above e-mail i received from them. ( % -15.00) The response i got was that this was another promotion, that had ended on the 'rd of december, and was there for no longer available. ( % 40.00) This was stated nowhere in the e-mail, as you can see above it actually specifically said twice that the these prices would be there until the rd of january. ( % 0.00) : This is straight up illegal, there is no way you can just jump from an offer like this when it's written to the customer, and is in good faith. ( % 13.33) : Tbh i don't understand it, if you are willing to sell at bike at the above price for more than a month, and a customer can refer to a promotion you sent out yourself that specifically said otherwise, why on earth would you screw up the relation? ( % 25.00) Especially when it's a returning customer. ( % 0.00) Jesus, you go from having somebody who is advocating for your product to a star review. ( % 0.00) : I really hope that my current bike will not face troubles if this is the level of customer service. ( % 10.00) I don't think i have ever tried buying from a place with such a bad alignment of brand, product quality and customer service.Date of experience: December , ( % -35.00)

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2023/0

Great sales supportGreat sales support, makes special requirements easyDate of experience: September , ( % 57.86)

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2022/0

I'll wait for a responseI'll wait for a response Received the email I've got a ticket I think just to go to the moon I rang yesterday morning They said they would ring me back by the end of the day Didn't happen Ring back this morning The day has finished Nothing Shall we change the name of rad power (>Nothing<) Something else comes to mind the wooden spoon Usually gave to the worst people or companies in the world I'll donate pound the someone to make a bigger spoon This story is getting boring I have other things to do in life I don't wish to play tennis with this company anymore I've made a very simple request It's just acknowledged me implemented I'm happy They don't like to make customers happy It's a joke What shall I say next ..... ........... ........ .... ......? ( % -6.46) The person who responds to this Engage the brain Is one of my favorite scenes is What would you do in my place What should I say Anthony Wow hello, Good news ; This morning Selena rang me from rad power We had a conversation Human interaction wow She said she's going to replace the bike Happy happy days The clock is ticket I hope I hope it will happen before Christmas I will let everybody know The person who wrote the response to me didn't choose to leave their name a why not If you Google the wooden spoon reference in companies you can hear the story I will try and send you a link I did try to include the link The little computer doesn't like avoid computers talking to that Just Google wouldn't spoon to companies you'll find it amusing This company may not get to the top of the list for the wooden spoon but as are individual I feel yes It is not the individual staff it's the overall company Yeah getting the bikes the parts to the customers It goes back to what I said in the previous time The dogs of America are making the Netherlands lie Netherlands lie to the customers in Europe I don't know Brook I don't like that They're very beautiful and nice people in the Netherlands and I'm wanting to remain nice and I want them to remain nice but not the dirtiness of the USA England we talk about the expression a verbal diarrhoea that comes out the American's mouths Don't put a bad taste in Europe's AnthonyDate of experience: June , ( % 25.42)

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2022/3

I've had my RadMini for months and...I've had my RadMini for months and it's still a little hard to settle on a rating. ( % -23.96) Let's start with the positives ) Aesthetics - This bike looks good. ( % 70.00) I mean everywhere I go I have to answer questions on where I got the bike. ) ( % -31.25) I have to say it is so solidly built (although this is a two sided coin. ( % 0.00) I will come back in the negatives). ( % 0.00) It is definitely going to last a long time. ( % -1.67) months in and I can already tell. ( % 0.00) I've been involved in one accident where I feared I had must have dented the frame. ( % 0.00) Minor scratches. ( % -5.00) Nothing else. ) ( % 0.00) It's maintenance friendly which is really nice for an ebike. ( % 48.75) If there is anything you cannot do, you're just one YouTube video away from figuring it out. ( % 0.00) Negatives ) For me, this doesn't bother me so much but it did take some time to get my bike. ( % 20.00) I try to understand also from the suppliers point, especially with supply chain issues from covid. ( % 0.00) It took about weeks to receive my bike. ( % 0.00) Like I said, I wouldn't call it a deal breaker but I know this can be improved on ) Like i Said double sided coin. ( % 0.00) This bike is definitely well built but there is no way it weighs kilos as stated in the description. ( % 0.00) This bike is properly heavy. ( % -20.00) One of the reasons I settles for the Rad Mini was because it was foldable. ( % 0.00) However, I have only folded it or times. ( % 0.00) It's too heavy to carry with one hand and bulky enough that it's awkward to move it around. ( % -26.67) Also, this is unique to individuals. ( % 37.50) If you just want a good bike, then go ahead. ( % 70.00) If however, you want it for the portability, I would suggest something else. ) ( % 0.00) Accessories - For me, this is something I really wish Rad would improve on. ( % 20.00) Since I bought my RM, I have not been able to purchase the rear rack. ( % 50.00) Naturally, Without the rear rack, I cannot mount the bags. ( % 10.00) Unfortunately, I cannot find any rd party rack that's can be fitted on the bike. ( % -50.00) Sine I use my bike a lot for shopping, this really hurts. ( % 20.00) Also, i once had a flat and had to replace the tube. ( % -2.50) I couldn't find a rd party tube on the market. ( % 0.00) To be fair, I ordered a tube from Rad and it only took a week but I still cannot help but wonder how long Rad will continue to support accessories for RM especially when it looks like they have finally retired this model. ( % 13.00) All in all, I really love this company and their products and I want them to succeed. ( % 50.00) I've had more pleasant experiences with the bike than non-pleasant. ( % 61.67) Maybe with easily accessible accessories it would be stars. ( % 37.50) For now it's for me.Date of experience: May , ( % 0.00)

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2022/0

Awesome products and servicesAwesome products and services. ( % 100.00) % good experience. ( % 70.00) True and honnest reccomendation. ( % 35.00) Keep it Date of experience: April , ( % 0.00)

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2023/0

This is an honest company!This is an honest company! ( % 67.50) The bike is awesome to ride and works wellDate of experience: April , ( % 100.00)

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2023/0

Fast deliveryFast delivery, great bike, love everything about it.Date of experience: July , ( % 50.00)

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2022/0

For Pity's SakeHave a RadWagon . ( % -10.00) It is amazing. ( % 60.00) Fantastic bike and so pleased with it. ( % 45.00) Love it so much I ordered a RadExpand . ( % 35.00) Three weeks later Rad cancel the order. ( % 0.00) They tell me it's out of stock. ( % 0.00) It wasn't out of stock when I ordered it. ( % 0.00) They've had my money for three weeks and are only now cancelling it. ( % 0.00) Wasted my time. ( % -20.00) Should have been looking for something else. ( % 0.00) Love the bikes, hate the service.Date of experience: September , ( % -15.00)

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2023/0

Good quality bikes even after km...Good quality bikes even after km no real problems only changed tyres and brakepadsDate of experience: June , ( % 20.00)

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2023/0

Super happy with my Rad Rhino + Flawless interactions.Super happy with my Rad Rhino +. ( % 73.33) Flawless interactions. ( % 100.00) I regularly order accessories, they arrive swiftly and the value is fantastic.Date of experience: July , ( % 0.00)

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2023/0

Great bike but they have a problem with the batteries.Great bike (rad runner ) . ( % 80.00) It was ok to mount it. ( % 50.00) But the battery never worked. ( % 0.00) Still waiting for a replacement after weeks. ( % 0.00) There is no stock.... And they don't know when they will have it. ( % 0.00) They were nice on the phone.Date of experience: August , ( % 60.00)

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2023/0

ProfessionalQuick response and excellent service Allthough service from a distance (online), it feels personal. ( % 50.00) Thank you :)Date of experience: April , ( % 50.00)

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2023/0

Very good communication and useful help...Very good communication and useful help from the company while my bike was broken.Date of experience: May , ( % 55.25)

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2023/0

worth the valuegreat shopping experience. ( % 30.00) great bikes: design, reliable, worth the value. ( % 55.00) Love it.Date of experience: September , ( % 50.00)

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2023/0

HelloHello. ( % 0.00) I bought my two radrhino plus. ( % 0.00) I am stone and have allways liked my cycling. ( % 60.00) But when it came to the big hills it really did take it out of me.now I do not worry at all .some days I could cycle kilm.i am so happy with it.i have ordered a third rad plus.Date of experience: October , ( % 25.00)

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2022/0

A great design functional and smart...A great design functional and smart bike for a reasonable price. ( % 50.36) Customer service is great, well protected for delivery.Date of experience: April , ( % 80.00)

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2022/0

Ordered in stock rad expands and...Ordered in stock rad expands and waited the full UK waiting time as stated on the website. ( % 35.00) Ringing costumer services is a waste of time as all they do is read back to you what the website says. ( % -10.00) So the the maximum delivery time was up, and guess what? ( % 0.00) - no bikes! ( % 0.00) So again I ring and this time I was told the bikes had just arrived at the UK warehouse and would be with me pretty quick-guess what? ( % 25.00) No bikes! ( % 0.00) So again I rang for an update on delivery and didn't mention I was told the bikes were in the UK. ( % 0.00) To my shock (not) I was told "sorry your bikes are still in the Netherlands" so the person I spoke to before had blatantly lied to keep me sweet. ( % -21.67) I am not being treated like a mug so cancelled and got a full refund. ( % 35.00) In this day and age of next day delivery why the hell does it take so long to deliver if at all?! ( % -3.13) And they take your money first as well. ( % 25.00) Great bikes (hired some for the day and loved them) ruined by such poor service. ( % 27.50) I would advise anyone in the UK NOT to purchase from rad if you ever want a bike! ( % 0.00) !Date of experience: July , ( % 0.00)

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2023/0

Ordering went goodOrdering went good. ( % 70.00) Bike was assembled by kwikfit. ( % 0.00) They also did a great job. ( % 80.00) Love the Radrhino plus! ( % 62.50) Already drove km in , weekDate of experience: July , ( % 0.00)

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2023/0

EU don't doubt, just get one.Quick delivery. ( % 0.00) Easy instructions. ( % 43.33) Great driving comfort. ( % 80.00) Rad ride all together.Date of experience: September , ( % 0.00)

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POSITIVE 🙂

2022/1

Updated: Terrible experience. ( % -100.00) Not worth it.Today I have cancelled my order for a Rad + due to several reasons. ( % -9.17) . ( % 0.00) Late on delivery. ( % -30.00) Waiting more than month. ( % 50.00) . ( % 0.00) Bad communication. ( % -70.00) More than e-mails and nobody is able to provide useful information about the up front paid order . ( % 43.33) No trust. ( % 0.00) The people I'm dealing with seem to be completely detached from the customer. ( % 10.00) . ( % 0.00) Too many very negative comments from dissatisfied owners concerning early technical failures and poor performance of Rad Bikes to satisfy warranty claims. ( % -3.80) I will demand a full refund and make my e bike purchase by the local dealer. ( % 17.50) It will cost a bit more but Rad is not deserving of my business and I'm not in for unecessary aggravation. ( % 10.00) In response to the reply from Rad I will say that this is the typical cut and paste robot-like comment which does not appease anyone. ( % -16.67) Instead of studying the underlying problems they continue to make erroneous assumptions and sweep their faults under the rug. ( % -50.00) Emails are mentioned but not the telephone calls. ( % 0.00) Pick up my bike from the store in Utrecht, in the Netherlands. ( % 0.00) Are you joking ? ( % 0.00) I live in Portugal ! ( % 17.05) I vote with my money and my vote has gone to a much more deserving vendor. ( % 55.00) Thank you Trust pilot for providing the forum to alert fellow buyers for better or as in this case, for worse. ( % 5.00) PS: Be very suspicious of any positive reviews.Date of experience: July , ( % 21.36)

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POSITIVE 🙂

2023/1

love my rhino !since I got my bike the Radrhino Plus I want to ride every week, every day, every minute, I love the bike. ( % 56.25) I have the bike now months and , km on the clock. ( % 0.00) easy to do maintenance, and if it gets too difficult there is online guidance. ( % -3.33) the best buy in my life.Date of experience: May , ( % 100.00)

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POSITIVE 🙂

2023/0

The bike and products I received was...The bike and products I received was exceptional every day I ride my rad I just so happy .The quality is the best I got a step thru bike it's just prefect for my sizeDate of experience: May , ( % 82.22)

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POSITIVE 🙂

2022/0

After miles, very goodI am an unfit bloke of years of age. ( % 20.00) I have not ridden a bike in earnest since my teens. ( % 0.00) I have, over the years, flirted with cycling but the older i got the less I liked it. ( % 20.00) Until I bought one of these. ( % 0.00) In the few weeks I've had it, its made a massive difference. ( % -10.00) My work commute is miles each way. ( % 0.00) In the last two weeks I have used the bike every day when the weather permits. ( % 0.00) I have now covered miles. ( % 0.00) Something I would never have done on a regular bike. ( % 0.00) The bike was very easy to assemble - took min from opening the box. ( % 56.33) Its a sturdy well thought out bike with numerous ways to upgrade. ( % 0.00) I have a Radrunner which lets me sit up straight so I'm not hunched forward which is no good for my year old back. ( % -1.25) So far, this has been a very good experience.Date of experience: October , ( % 50.50)

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POSITIVE 🙂

2022/0

An American bike in design onlyTook days to arrive. ( % 0.00) Was initially told we'd get an Email telling us a delivery date. ( % 0.00) Nope, it just turned up. ( % 0.00) One of the accessories boxes was missing. ( % -20.00) UPS had it as delivered and insisted initially that it was. ( % 0.00) Rad straight away offered to send out a new one, currently waiting on that. ( % 11.21) The bike itself is as good as it looks in the photos. ( % 70.00) Not my first ebike and has a lot of generic Chinese parts in the build. ( % 8.33) The RR plus in the uk has the cheaper headlight and the throttle is a walk along, same as holding the minus button down. ( % -8.52) The motor is restricted to w and the controller is restricted on settings. ( % 0.00) Although I was able to set the top speed higher. ( % 41.67) Personally I will have to address the lack of torque at some point, as hills n a trailer don't mix well at present. ( % 0.00) Accessories are pretty good. ( % 47.50) Although the advertised has me scratching my head. ( % 0.00) The centre box is great. ( % 80.00) Wish they didnt put the too small cup and phone holder in the lid. ( % -25.00) It just restricts the carry capacity. ( % 0.00) Other problem is the seat. ( % -12.50) Bit like sitting on an old badly padded church bench. ( % -30.00) They could have done so much better here. ( % 50.00) In conclusion, it's a good well thought out American design, with a good Chinese build quality.Date of experience: September , ( % 35.00)

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POSITIVE 🙂

2022/1

Do yourself a favor and take your business elsewhereIt is true that Radpowerbikes are cheaper than others but you pay a price for that in other terms. ( % 11.25) Our Radwagon has been sitting in the garage for almost month now because the tire ripped (there was no accident or else; and the bike is not even year in use) and Rad is unable to deliver a new one. ( % -18.18) Unfortunately, these tires have a special format, so one is fully dependent on Rad. ( % -7.14) Customer service (EU) has no clue when they will be in stock again. ( % 0.00) Asked whether they can ship one from the US (where they were still in stock), the answer was no "for tax reasons". ( % 0.00) Another issue we had before the ripped tire was that the bike wouldn't switch on despite a full battery. ( % 35.00) We checked all the cables and nothing worked. ( % 0.00) Customer service took ages to respond and wasn't helpful either. ( % 0.00) We tried several bike mechanics in our town but no one was able to fix it because of the non-standard motor (they had equipment only for other models/motors). ( % 9.38) There are no Rad repair shops in Europe (in contrast to the US) and the lesson I took from this is that buying Rad Power Bikes in Europe simply doesn't make any sense due to the lack of infrastructure. ( % -6.25) They are cheaper, yes, but if you have any issue (and we had a couple more I haven't even mentioned), you are screwed. ( % 50.00) In short, if you need a reliable bike, look elsewhere.Date of experience: September , ( % 0.00)

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POSITIVE 🙂

2022/0

Nice customer service staff, appalling policiesOrdered the RadWagon weeks ago, have now paid three instalments. ( % 12.50) No information received about delays, until I phoned last week, to be told they had no idea when my bike might arrive. ( % 0.00) Had I been informed more quickly I might have been able to organise an alternative, but we've now been without transport for that entire time. ( % 33.33) I suggested that, since there was an alternative colour of the RadWagon in stock in the EU store, perhaps they could just send that to us instead, to be told that they are no longer shipping orders to the UK from the EU website, and that they still had no idea when there might be stock in the UK. ( % 0.00) Given that I ordered my bike from the EU originally, this seems completely unacceptable and related entirely to cost-saving measures for RadPower. ( % 11.88) The staff have been lovely, but this is an unbelievable and close to fraudulent policy from RadPower. ( % 12.50) Whilst they jumped at the chance to simply refund me, we are without transport and cannot afford an alternative. ( % 0.00) Even worse, I note from a review below that a person who ordered a RadWagon at exactly the same time as me was assured it would be delivered this week. ( % -5.00) Was I just considered an easy person to refuse?Date of experience: July , ( % 43.33)

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POSITIVE 🙂

2022/0

I bought the Rad Runner I bought the Rad Runner Pros Fun Gets noticed because it looks cool Perfect for those of us who can't use a regular bike Cons Heavy This model came with a crappy seat and it doesn't fit a standard UK seat ( I tried my saddle from my old bike) No chain guard, so you can't wear anything you want, don't cramp my style by suggesting ankle clips! ( % 24.69) Mine didn't come with mudguards, everything must be purchased separately, so it's expensive I think Rad Bikes now offer improved seating & mudguards which chafes my buttocks ( I can't say what I really wanna say), this is great for new customers, but annoys those of us who made a purchase prior to these upgrades *sad face*. ( % 2.27) Rad Bikes, there is room for improvement, it took you years to post my review on your site or at least email me to thank me and ask if I could leave a review on trust pilot! ( % -37.50) Please PLEASE make a chain guard, so I can buy it and save my clothes, I rad to the shops & back not through dirt tracks, I like to dress nice. ( % 30.00) Do I recommend? ( % 0.00) yes I do because these bikes are great, I love mine even though I need to find a suspension post and comfy saddle, get yourself one, they deliver fast and it comes in a great big sturdy box to protect it.Date of experience: July , ( % 46.00)

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POSITIVE 🙂

2022/0

Absolutely amazing bikeAbsolutely amazing bike, carries all my work gear and looks really cool in the army green. ( % 33.75) I put camouflage bags on the back and it really turns heads!Date of experience: May , ( % 10.00)

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POSITIVE 🙂

2022/0

Rad mission great bike.The bike I order and got is the single speed Rad Mission. ( % 36.43) Yes there was quite a delay to actually getting the bike but things should have improved by now. ( % 0.00) I live in Derbyshire England which isn't the flatist part of the country. ( % 13.64) I have found the Mission meets my needs perfectly. ( % 100.00) Although single speed wit the power settings available I have no trouble getting around. ( % 14.29) When on the flat you can ride like a norma bike without any power. ( % -2.50) The Mission isn't as heavy as some ebikes and can be easily handled. ( % 11.67) I went on a forty five mile trip with a couple of steep hills and yes I did need full power to climb them but the battery lasted with no problems at all. ( % 35.00) For comutting and social rides I would recommend this bike. ( % 3.33) The bike it's self is well made and well thought out. ( % 0.00) I got two extras mudguards and back rack all well made and fitted perfectly. ( % 50.00) I think although I didn't get one the larger display on the handle bars would be worth it. ( % 15.00) What more can I say. ( % 50.00) It's a nice bike well put together and easy to ride.Date of experience: March , ( % 51.67)

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POSITIVE 🙂

2023/0

Great value package with minor setbacksI gladly recommend Rhino to anyone who would like to have a nicely crafted, fun-to-ride fat bike. ( % 46.25) It is well built (for this price level) and rather easy to put together (assembly instructions are great and there is nothing complicated for anyone who can do essential bike maintenance). ( % 18.33) I find it comfy even with a stock seat (frequent complaints from many users), as long as you adjust tire pressure (which is a kind of idea with fat tires). ( % 28.75) Front and back lights are only good for day rides, but buying a good set of rechargeable lights is not a big investment. ( % 28.00) The general feeling about riding it is really great. ( % 42.50) The only minus in terms of the ride experience is the steep hills. ( % -5.00) This is an extremely heavy bike and even with level support and hard push do not expect to go faster than km/h. ( % -24.58) That means a lot of electric scooters will zoom by you on the uphills. ( % 0.00) It's a shame that the engine doesn't give more support on the uphill. ( % 50.00) I don't have an issue with a general limit of km/h for EU, just a power that it gives uphill up to that speed limit. ( % 5.00) RAD, you could have done that better. ( % 50.00) especially since most of the other producers do not really stick to the W limit but only to the km/ cut-off. ( % 5.50) And for the end, examples of great customer service: ) I managed to brake a clamp on the remote (controls for turning the bike on, etc.) ( % 40.00) by over-tightening it (yes it is very gentle). ( % 26.00) They sent me a replacement free of charge. ) ( % 40.00) I bought a bike at an autumn sales price (,EUR if I recall exactly). ( % 25.00) Three weeks later RAD started Black Friday with a crazy discount prize (,EUR) and they sent me an email about not wanting me to feel left out of that opportunity and returned me the price difference of EUR. ( % -19.17) I would be happy with this bike even with the previous price tag.Date of experience: January , ( % 31.67)

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2022/0

Deutlich Verspatete Lieferung, Super Bike!Am .. habe ich das Radwagon bestellt und bezahlt. ( % 33.33) Die Bestellung wurde wie folgt bestatigt: Thank you for your purchase! ( % 0.00) Hi Martin Get ready to ride Rad! ( % 25.00) Your order was successful and is currently being processed. ( % 37.50) Delivery information: Delivery of In-stock ebike (or accessory) to countries within the European Union takes up to business days. ( % 0.00) Back-orders need extra time to arrive in stock. ( % 0.00) Das Fahrrad war laut Webseite vorratig. ( % 0.00) Leider ist es bis heute immer noch nicht geliefert. ( % 0.00) Die avisierte Lieferzeit von Werktagen wurde deutlich uberschritten. ( % 0.00) Auf Nachfrage erhielt ich die folgende Nachricht am . ( % 0.00) Marz: Thank you for your message, I am really sorry to know that you still haven't received your order. ( % -50.00) In terms of delivery time, we don't have any estimates at the moment. ( % 0.00) Due to issues with our fulfillment partner, we will have to manually process all orders. ( % -12.50) We continue to send out shipments on a daily basis, although as you may expect, this manual procedure takes much longer. ( % 10.00) We used to dispatch orders within the EU in business days, and we anticipate additional delays; however, the length of these delays is difficult to predict. ( % -50.00) Once your order is ready to be delivered we will get in touch with you. ( % 20.00) Please be aware that because of these issues you may receive your order without having the shipping notification beforehand. ( % 25.00) I'm very sorry for this inconvenience and thank you for your continued patience. ( % -65.00) I remain at your disposal for any further questions/concerns you may have. ( % 0.00) Kind regards and stay safe, ------------------ Leider ist bis heute (..) immer noch nichts passiert. ( % 55.00) Das Fahrrad wurde weder geliefert, noch habe ich von Radpowerbikes irgendeine Info zum Bearbeitungsstatus bekommen. ( % 0.00) Nicht zu empfehlen!!!!!! ( % 0.00) Update am ..: Leider immer noch keine Lieferung! ( % 0.00) Update Juni: Das Radwagon wurde endlich per UPS geliefert. ( % 0.00) Der Akku war geladen und der Zusammenbau war machbar, allerdings braucht man dafur etwas Geschick und Erfahrung. ( % 0.00) Das Bike fahrt super. ( % 33.33) Euro Versandkosten wurden durch Radpower freiwillig und ohne zu fragen erstattet. ( % 0.00) Upgrade der Bewertung auf Sterne.Date of experience: March , ( % 0.00)

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POSITIVE 🙂

2023/0

The (online) customer service was very...The (online) customer service was very good. ( % 91.00) The product was spot-on and impeccably packed in the bike box. ( % 75.00) Very impressedDate of experience: December , ( % 20.00)

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POSITIVE 🙂

2022/0

Best.bike.everBest.bike.ever I first discovered the RadRunner Plus whilst on holiday in Cornwall by renting one for a couple of days from a local bike hire shop. ( % 12.50) I'd not rode a bike for over years and was a tad apprehensive to say the least. ( % -30.00) At the end of the hire period I didn't want to give it back, I'd had the time of my life on it! ( % 0.00) Despite me begging the shop to selRead more about review stating Best.bike.everl it to me (they refused) So I set out to buy my own. ( % 55.00) It's not surprising that these bikes sell out so fast! ( % -5.00) I kept checking the website until one day they were in stock Yay! ( % 0.00) So I quickly ordered one and got ready for the - weeks delivery to UK. ( % 26.67) Amazingly it arrived within weeks, what a brilliant surprise! ( % 80.00) I'm over the moon with it, my only regret is that I didn't add the pillion seat when I purchased the bike. ( % 0.00) If you've been thinking about whether to buy yourself one of these fabulous bikes then my advice is Do It! ( % 50.00) You definitely wont regret it. ( % 0.00) UPDATE- So pleased to hear Radpower bikes now have a UK base. ( % -15.00) I will def be ordering the passenger set and such good news for anyone in UK wanting faster delivery! ( % 43.75) Date of experience: July , ( % 0.00)

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2022/0

Decent product, BUT bad supply chain and serviceOn Jan, I bought a Rad Mission eBike - I am based in the UK. ( % -26.67) The product arrived in weeks. ( % 0.00) In fact, two bikes were sent to me and, of course, I did the honest thing and sent one back. ( % 30.00) First question, if the bike is in stock in the UK, which it was, why is it weeks for delivery? ( % 25.00) I also ordered fenders and a kick-stand. ( % 0.00) There is no sign of these so far (after weeks) and repeated re-quoting of the - week delivery times on the Rad website is getting a little boring. ( % -36.25) I am perfectly capable of reading the online blurb - what I am looking for is to make a judgement on whether or not the items are actually coming or not, which looking at other reviews it may not be! ( % 1.46) I also want to add that a fuse cover was missing from the underside of the battery when it arrived. ( % -20.00) I have been promised a new one and been told to cover the hole with masking tape in the meantime! ( % 17.05) I guess this will also take - weeks to show up. ( % 0.00) In summary, my bike is a decent product for the money, but Rad's supply chain is clearly chaotic and customer service is somewhat robotic. ( % 5.56) Covid and Brexit are understandable challenges, but these are now -year old issues that better companies are handling much more effectively. ( % 42.50) What I see here is an average company, spoiling things for itself and customers. ( % -15.00) It's all a bit poor ...Date of experience: February , ( % -40.00)

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2023/0

Very relieved to land one of the three...Very relieved to land one of the three RadWagons in the Garage Sale. ( % 20.00) Didn't expect them to be still unsold when I got to the front of queue but, I got lucky. ( % 33.33) My advice for future attendees is to get there really early for the best choice. ( % 36.67) Shout out to all the friendly, helpful staff on the day. ( % 37.50) They are a great team!! ( % 100.00) !Date of experience: June , ( % 0.00)

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POSITIVE 🙂

2022/0

week/indefinite delay RW EU/UKOrdered a RadWagon (Orange) on May , and still no word on when the bike will arrive. ( % 0.00) For a variety of health reasons I was so looking forward to having the bike this Summer and going on adventures with my baby boy. ( % 0.00) After spending PS on the bike (EU) & accessories (US) it is astonishing/infuriating that I am receiving multiple targeted emails a week offering significant discounts on bikes and accessories (if I ordered today). ( % 18.75) Rad is selling products they don't have. ( % 0.00) And when you get them, it appears the tires keep blowing out. ( % 0.00) I am a commercial litigator so some in the Rad Facebook communities have been discussing options on these fronts but really just bummed that I chose this brand due to the time lost. ( % 2.50) I want Rad to excel in the UK (they are great in ) but perhaps the expansion was premature.Date of experience: August , ( % 80.00)

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2023/0

Excellent service and quick delivery.Excellent service with fast and quick delivery. ( % 46.67) All after sales questions and queries were answered quickly and answered efficiently.Date of experience: August , ( % 33.33)

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POSITIVE 🙂

2023/0

Buying processWhole buying process went smoothly and quick. ( % 36.67) Order arrived as planned and on time. ( % 0.00) Goods in perfect order. ( % 100.00) Shame to know Rad Power is leaving EuropeDate of experience: August , ( % 0.00)

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2022/2

Fantastic bike but customer support is too slow to replyThe bike is fantastic. ( % 16.67) I use it as my main mean of transportation to go to work and to take my -year-old child to school and we love it. ( % 11.81) It has a lot of power and even uphill you almost don't feel the or so additional kgs you are carrying with you (child + seat + his backpack). ( % 0.00) I cannot give it a out of five because of customer support. ( % 0.00) months after purchasing the bike I had a problem with the pedal assistance so the bike became basically a normal bike without electric motor. ( % 15.00) I contacted the company inmediately but it took them more than a month to reply and in the mean time I was stranded without a bike and had to think out of the box to go to work (fortunately it was during the summer period so I did not have to take my child to school). ( % 19.58) I do have to say that once they replied the service was perfect and they solved the problem; they even agreed to send me a new bike of the same model if I returned the old one.Date of experience: July , ( % 30.91)

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2023/0

After a long search for a folding bike...after a long search for a folding bike I came across RAD bikes. ( % -5.00) After a good mail contact with RAD, it became the RAD Expand . ( % 70.00) A very cool folding bike. ( % 45.50) UPS came to deliver the bike and with a clear video the bike was quickly assembled. ( % 21.67) I rode it for the first km and I am very satisfied with the bike. ( % 45.00) Have to see how the service is going, but you can do that at KwikFit. ( % 0.00) I cycle all over the Netherlands with a smile.Date of experience: July , ( % 0.00)

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POSITIVE 🙂

2022/1

It has been a great company to work...It has been a great company to work with and the Rad Step Thru has been well built and fun to ride. ( % 63.33) The baskets have been very helpful for transporting groceries and other item. ( % 3.75) There have not been and issues after many months.Date of experience: September , ( % 50.00)

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2023/2

Very poor customer supportAfter going back and forth between a 'bakfiets' and a longtail bike, we decided, after some testriding and research, to go for the Radbike Radwagon. ( % -26.00) We bought the bike last spring and where very happy and pleased with it. ( % 50.00) But after a couple months problems with the battery occured. ( % 0.00) Since then we are trying to get help. ( % 0.00) Response from the customer support is very slow, it takes weeks. ( % -39.00) And so far it has been very unhelpfull. ( % 15.00) There is still no solution. ( % 0.00) And we are unable to use our new bike for months. ( % -18.18) The closest repair shop is km from us. ( % 0.00) And it is very difficult for us to get the bike there. ( % -65.00) I was so happy with this bike. ( % 80.00) But now I regret not buying a bike from a local store....Date of experience: February , ( % 0.00)

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2023/0

Quick delivery of the RadRhino +...Quick delivery of the RadRhino + (within a couple of days). ( % 33.33) And a very nice quality bike! ( % 97.50) The ride is smooth and the battery is sufficient for at least + km. ( % 5.00) Happy with my RADDate of experience: July , ( % 80.00)

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2022/0

Great bike, late delivery.Great bike, fast, fun, great looking. ( % 36.00) I was frustrated with the service originally as the bike took weeks to be delivered, when for my location they had said -.Date of experience: July , ( % -16.25)

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2023/0

GaragesaleThere's a nice and vibrant team! ( % 40.42) It was garagesale, a lot of people came, the handling was great! ( % 100.00) I didn't expect to catch a bike, but fortunately the team found more bikes to sell in the garagesale, so I was lucky! ( % 43.89) Great! ( % 100.00) !Date of experience: June , ( % 0.00)

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2023/3

AwfulOrdered the bike in August , arrived Christmas Eve, a part wasn't fitting correctly and a new part was sent out. ( % 31.82) This took until May. ( % 0.00) The then told me when I'd been checking and complaining for weeks that I could have just bought one (I wasn't told and didn't know because the wheels are not standard sizes). ( % 0.00) Finally get the bike up and running in June. ( % 0.00) Ride fine for a couple of months, October get the safety notice about the tyres. ( % 41.67) Stopped riding. ( % 0.00) Its now FEBRUARY and the tyres are now being sent. ( % 0.00) I have no 'trusted mechanics' close, so I have to pick one and they'll reimburse up to PS. ( % 0.00) Several other parts of the bike have worn, rusted or warped in the very short time I've had it. ( % -4.17) So out of the or so months since purchase I've had around months of use and have had no transport around this. ( % 0.00) They have no complaints department, the customer service is good and friendly but realistically they cannot do anything. ( % 53.75) They did refund my delivery charge as a 'sorry' but they'd actually charged me double to start with! ( % -16.67) Disappointed and a complete waste of money.Date of experience: January , ( % -28.33)

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2022/0

Helpful service on timeThe customer service was easy, friendly and helpful. ( % 40.42) The expand is everything I hoped it would be and arrived within the time frame indicated on the website.Date of experience: June , ( % 0.00)

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2022/1

Fantastically happy with my Rad Runner...Fantastically happy with my Rad Runner plus! ( % 90.00) It really is the best gift I have given myself. ( % 60.00) Haven't used my car since, saves a lot of gas bills and better for the environment. ( % 50.00) After a month my lcd broke down. ( % -15.56) But they handled it quite well. ( % 0.00) It took some weeks before they had the time to come back to me but when they did I got send a new one within days. ( % 6.82) So overall a good experience with customer service.Date of experience: September , ( % 35.00)

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2023/0

Very happy with the bikeI have read some of the other reviews and sorry to read some of their issues, mine however has been fantastic, right from ordering the bike to the delivery, I had a R R before getting this R R +, super easy to put together. ( % 26.11) I had an issue with a charger and a light that didn't work, I contacted them and even though I couldn't upload pic or video , they did the decent thing and have sent me replacements, Sander was fantastic through the process and replied to all my mails in a timely fashion, ok so Rad are leaving Europe so you pay your money and take a chance , for an RR + for euro that was euro then euro is a no brainer, the service centre here in Ireland in Dublin are very good by all accounts so I'm not worried at all. ( % 47.53) Ive made provisions for the main spares that might go wrong so I've covered myself there also. ( % -16.67) Great bike, great support I've had. ( % 80.00) Some I am very happy with my purchase, sad to see Rad going.Date of experience: September , ( % 25.00)

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2022/3

Great bike, poor serviceAmazing bike when it is available and works. ( % 26.67) We order our bike early in and waited for about half a year until it arrived with little to no communication from company side. ( % -8.47) Loved the bike for a few weeks and were then informed of a defect, which will take at least month to fix while the bike is not safe to use. ( % -1.25) No status updates in the interim. ( % 0.00) We really do like the bike, but while the initial wait was annoying, the new defect and communication around it is just unacceptable. ( % -11.59) xxxxxx The only recommended options given to us were to get a refund for the bike or to wait. ( % 0.00) Two month later we have now received a similar email with a communicated time line of - further month. ( % 0.00) Is there a way to speed this up?Date of experience: September , ( % 0.00)

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2022/0

Super Happy customer in Amsterdam!Super Happy customer in Amsterdam! ( % 71.11) Great e-bike! ( % 100.00) Only company in the market with no overpriced and pumped prices! ( % 0.00) RadRunner with fenders, passenger's seat and front basket. ( % 0.00) Thanks guys!Date of experience: March , ( % 20.00)

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2022/0

Might be the best thing I've ever bought!When I first bought my bike there were some serious shipping delays but these seemed to have resolved, with the accessories and extra parts I've been ordering lately arriving in good time. ( % 21.94) Their customer service is great, you can always get through to someone. ( % 80.00) In assembling my Radwagon, I did not add the pedals correctly and so ended up with a threadbare crank arm. ( % 0.00) I was able to talk to a really helpful technician who told me what I needed to do and Rad fully compensated me for it which I was very impressed with. ( % 56.67) My Radwagon with the caboose, front basket, deckpad and those great wooden foot rests has been life-changing for my family to be honest. ( % 46.67) We barely use our car. ( % 5.00) I live in a very hilly, rural area and I've yet to run out of battery, with my two children riding on the back. ( % 8.41) My husband is now planning on getting his own one so we can bring the dog along with us too. ( % 60.00) It's a beautiful bike!Date of experience: July , ( % 85.00)

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2022/0

bike seems ok but delivery...Please note the bike seems ok. Its the delivery system that lets the company down. ( % 28.15) the bike was ordered two weeks ago and I got an email stating delivery to UK takes - weeks if in stock in Netherlands. ( % 0.00) I got a text and email on Fri / the the bike has been dispatched. ( % 0.00) However the expense bike lock is to follow. ( % 0.00) Don't leave it unattended. ( % 0.00) The bike arrived the same time as the conformation of dispatch! ( % 0.00) No chance to update delivery details. ( % 0.00) I wasn't in to accept this very heavy consignment. ( % -26.00) would have been good to get some notice before deliveryDate of experience: April , ( % 70.00)

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2022/2

No stock, lies about deliveryBe aware : Ordered a bike (radexpand) a month ago, this bike is still advertised as in stock and days delivery. ( % 25.00) One month later, i have nothing, they took my money and I even dont have any clue of a possible ETA. ( % 0.00) Customer service will not help either. ( % 0.00) How can you trust a company like that? ( % 0.00) It's unacceptable and I'll obviously cancel my order to get my money back.Date of experience: May , ( % 0.00)

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2023/1

Radcity plus !Bought A radcity plus in December. ( % 0.00) First the battery did not work. ( % 25.00) Then front tire couldnt keep air inside. ( % 0.00) After waiting more them a month made the first ride. ( % 37.50) Bike made all kind of weird noises. ( % 5.00) Went to kwikfit overtoom official rad power bike mechanic, they said the bike had all kind of issues and will cost me money to fix it. ( % 60.00) Very surpised beacuse it was our first ride. ( % 22.50) Contacted support about it, they were not helpfull and said they can do nothing about that.Date of experience: February , ( % 0.00)

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2022/1

RadPower nice bike terrible customer experience.Whilst I have been riding the radpower plus for almost miles and its been fine the issues other customers have identified are the same. ( % -2.17) I waited at least four months for delivery, although I was eventually given free delivery. ( % 5.00) Recently the battery fused, and after customer services failed to reply to my questions, I repaired it myself. ( % -25.00) My battery warranty is now voided and I am offered a replacement for % off, and they are PS batteries, and the website is out of stock in any case. ( % 0.00) I understand its a growing company and there has been Brexit, but they could be a little more respectful of their existing customers. ( % 27.08) Now I am anxious about the consequences of another electrical fault developing. ( % -25.00) Who do I contact, how can I solve the problem, will radpower care. ( % 0.00) Thank goodness for YouTube.Date of experience: August , ( % 0.00)

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POSITIVE 🙂

2023/0

Please do not deliver again with UPSPlease do not deliver again with UPS. ( % 0.00) They changed delivery date times, delivery time also, they come at my adress, driver looked at my wife wich was in front of the door, looked inside the van and.... left. ( % 0.00) Probably the package was to big for him, didnt feel like working today or something. ( % 0.00) After,i get an email saiyng failed delivery attempt, receiver not home. ( % -50.00) My wife call them, i call them,stress, nerves, still no bike. ( % 0.00) Update september. ( % 0.00) Still no bike, handler again didnt deliver and falsely indicate i refused the order. ( % -40.00) Contacted UPS again, they say package was dammaged and will be return to the sender. ( % 0.00) I ask for the package to check it myself, had enough excuses and lies. ( % 0.00) I managge to get an answer from Rad, not so helpfull, they advise me to check UPS delivery system wich is not helpful. ( % 0.00) The track and trace system has provide me a lot of missinformation. ( % 0.00) Will comeback with updates. ( % 0.00) Hope i didnt lose the money. ( % 0.00) Update september. ( % 0.00) So after all the drama, stress and nerves with UPS, finally come today. ( % 0.00) I opened the box and... wow! ( % 12.50) RadRhino plus. ( % 0.00) Visually gorgeous! ( % 87.50) Mecanichally perfect, out of stars. ( % 100.00) Assembly like minutes, easy. ( % 43.33) Rad, you nailed again! ( % 0.00) Perfect bike, thank you!Date of experience: September , ( % 100.00)

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2023/0

Sad to see Rad leave EuropeSad to see Rad leave Europe. ( % -50.00) I have the Rad Mini and thinking of getting the Rhino . ( % 0.00) I love my Mini . ( % 50.00) Apart from how surprised I was by the weight (it's a really heavy bike) I have no complaints about this bike. ( % -5.00) Actually, this is my second Rad Mini. ( % 0.00) First one was stolen but it was so great I bought another. ( % 52.50) Aesthetics, how it handles, functionality, accessories are all great. ( % 80.00) It's a little bit frustrating to only get accessories from Rad (recently I have had back to back flats and I could only order the tube and tire from rad directly) but as long as they will keep the accessories in stock, I would say it is not too much of a problem. ( % -3.38) The price point is great also. ( % 80.00) This was a company I was rooting for so I'm a bit sad to see them exit the European market.Date of experience: November , ( % -25.00)

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2022/0

I own three Rad Power BikesI own three Rad Power Bikes. ( % 60.00) x Radmini and a new Radmini. ( % 13.64) I am years old and my wife is . ( % 10.00) Our son , uses the third bike for university transport. ( % 0.00) We live in central Switzerland and we are totally in love with our Rad Power bikes. ( % 21.21) They safely take us up the most beautiful mountains, help us to experience the most beautiful rides and we always return from our adventures with huge smiles on our faces. ( % 60.00) I have clocked approx. ( % 0.00) km on my bike. ( % 0.00) Since they are foldable, both bikes fit in our Stepway, one in the trunk and the other on the back seat. ( % 9.17) We adventure to small towns in the country. ( % -25.00) One of the best buy's that we could have made!Date of experience: October , ( % 100.00)

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2023/0

I was really looking with my wife to...I was really looking with my wife to buy a EBike since the last years. ( % 13.33) Long Story Short - the Rhino Plus All Terrain was our final choice and we bought the Bikes weeks ago. ( % -1.67) The Backoffice - in Person Serena have been of great help and fast with answers for any kind of question i placed. ( % 53.33) We have not really Bike Construction Skills BUT when we got our Bikes by Parcel - and opened the Boxes to start with the assembly of the Bikes with the fist Bike we finished after , hours and the second Bike within Hour. ( % -5.00) Since then we drove several times in all terrains and Mountains up and down - through Forest Paths and I can tell you the Bike does it all perfectly fine. ( % 8.70) Me and my Wife are really happy with our purchase and believe the Bikes is super solid and of a good quality and makes us a lot of fun. ( % 42.67) Little sad that the Company actually does leave the EU Market to focus on their main Business in America. ( % -13.02) May be -- with a diffenent Setup in EU you could keep the Business in EU active. ( % -13.33) Your Fanbase should be strong enough. ( % 21.67) With us you for sure have Fans more. ( % 50.00) All the best for the FutureDate of experience: August , ( % 100.00)

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2022/1

Timely deliveryI don't usually post when I'm happy about a product but I must admit that reading all the wrongs about Rad Power Bikes delivery nearly kept me from buying from their EU website. ( % 21.67) I phoned them on the day I placed the order and got confirmation that shipping would happen within business days, which is weeks total. ( % 0.00) So I placed the order and waited for shipping and delivery to happen. ( % 0.00) It all went smoothly. ( % 40.00) I placed the order on the th Feb. and received the bike on the th. ( % 0.00) I also contacted the customer service to receive EU certification and invoice and got an answer within a couple of hours. ( % 0.00) This is what is expected from a professional and responsive company. ( % 0.00) I know some others were not that lucky but I believe their case is being looked after. ( % 33.33) I assume all companies that import and rely on logistic chains have suffered disruption in the past months and hopefully, it looks like Rad Power Bikes is finally beginning to find it's way out of troubles. ( % -12.50) Bikes are sturdy and so far, so good, it works perfectly as expected.Date of experience: February , ( % 60.00)

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2022/2

Waiting . ( % 0.00) months for a new inner tube.I ordered a new inner tube on th February this year. ( % 6.82) It's now st June and it's still not arrived.... FOUR AND A HALF MONTHS AGO. ( % -16.67) I contacted RAD at the end of April to hurry this along. ( % 0.00) They were polite, apologetic and even reimbursed my postage costs, reassuring me it will arrive soon. ( % 0.00) That was weeks ago and still no tube. ( % 0.00) Not been able to use my bike for months as it's a custom size inner tube. ( % 25.00) The bike itself is/was great, but if anything goes wrong, don't expect it to be sorted within half a year.Date of experience: June , ( % 4.44)

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2023/0

RadRhino Plus garage saleBought a new and already assembled RadRhino Plus at the garage sale in Utrecht. ( % 13.64) Very competitive price. ( % 20.00) Worth the wait in line! ( % 37.50) Got free t-shirt and anti flat inserts for tires. ( % 18.75) Pity Rad Power Bikes is leaving Europe by end of . ( % -10.00) I really hope this will not effect service options.Date of experience: September , ( % 20.00)

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2023/0

This is my radThis is my rad, I love them, the build quality is excellent and I love that it is peddle assist and just not sit and go. ( % 66.67) Works extremally well, I wish I could convert the rhino brakes to the hydraulic on the .Date of experience: October , ( % 0.00)

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2023/0

RadRhino Wow!From the first contact with the young and enthusiastic people from RadRhino I knew I will buy the bike. ( % 31.67) Since I was not sure which one they brought it to me while sailing on river cruise ship so I can experience the RadRhino magic. ( % 12.50) I was amazed with approach and with bike. ( % 0.00) It took me some time to purchase bike after that because I was waiting for newer model but I didn't give up. ( % 0.00) And in mean time I had chance to test several e-bikes and none of them is even close to style, endurane and quality. ( % -15.63) And if you compare prices than you go in even bigger surprise, you get more than value for money! ( % 31.25) I can only say that one of the best investments in my life is RadRhino bike ! ( % 50.00) Congratulations guys well done!Date of experience: April , ( % 0.00)

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2023/0

Top notch service is an added valueI had an issue with my batterie, so I went to the service hub. ( % 50.00) I was there around : am and waited until open time @ :. ( % 0.00) I was greeted and offered coffee. ( % 0.00) Met Derek, the one and only, who fixed my issue while providing explanation and giving solid advice. ( % 3.33) He built his own ebike from scratch, which makes him part of an elite bunch of renaissance bike-men, who have a craft and know their job inside-out! ( % 75.00) Mega Kudos Date of experience: March , ( % 0.00)

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2022/0

Ordered a bike days ago and still...Ordered a bike days ago and still not shipped. ( % 0.00) Tried contacting them on twitter, Facebook and by email and have received no reply. ( % 0.00) I have no way of getting a refund because they won't respond to me. ( % 0.00) Looks like I'll have to get my bank involved. ( % 0.00) Unacceptable customer service! ( % 0.00) Update. ( % 0.00) Finally got a reply to me emai. ( % 0.00) Made aware shipping takes days, but still wondering why it hasn't shipped. ( % 25.00) I will update this review and stars if things work out. ( % 0.00) My main issue was a lack of communication.Date of experience: April , ( % 16.67)

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2023/0

Great bikeAfter lots of hesitation I finally decided to buy the RadRhino plus. ( % 40.00) It arrived quickly and was well packaged. ( % 33.33) It's was very easy to set up and the instructions were very clear. ( % 34.67) The bike is very stable and steers quite good and the brakes work very well, the gears switch very smoothly but by mine the th gear is a little bit edgy and feels like it wants to keep jumping out of gear, maybe it still needs some fine tuning, but haven't managed to get it right yet after a few adjustments. ( % 18.35) The EU version is w but I find it to have enough power and use it mainly in the rd power setting, switching up to of when needed during an incline or headwinds. ( % 8.33) All in all a great bike and would strongly recommend it if not being the case that Rad have decided to stop operating in the EU, which was very disappointing to hear after just spending my hard earned money on a bike and still don't know what this means for me in the future if I for example want to buy a second battery for it?Date of experience: July , ( % 2.69)

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2023/0

Very nice garage sale...We went to the garage sale to buy a bike yesterday. ( % 78.00) We went early because the expectation was it could get busy. ( % 10.00) What a suprise when we arrived. ( % 0.00) It was busy but we were welcomed by a employe who offered us coffee.. did we want to use the bathroom.. very good organized. ( % 50.50) Everything went very relaxed... very good advise, they took al the time we needed to find our bike. ( % 55.50) stars ain't enough for thus company. ( % 0.00) It's a pity they stop selling in Europe!Date of experience: July , ( % -10.00)

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2022/0

Order Cancelled radwagonI ordered a beautiful radwagon on nd April and accepted the delivery time given on the website of up to eight weeks. ( % 85.00) The problems started on week eight when I telephoned for an update, the lady was very polite but completely unable to tell me where my bike was or even if it existed. ( % -15.00) I gave them a chance but several weeks later and several phone calls later I decided to cut my losses and cancel the order.They seem to promise much but are unable to deliver on those promises or offer any reasonable explanation. ( % -1.43) There are other long tail cargo bikes out there, best avoid this lotDate of experience: June , ( % 27.50)

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2023/2

DO NOT buy bikes in Rad Power!DO NOT buy bikes in Rad Power!! ( % 0.00) After a few months of having my new bike I got an email saying I should not use it anymore because they noticed the wheels were EXPLODING! ( % -1.48) (Already the second problem I had with this bike). ( % 0.00) After several MONTHS of waiting, they sent a repair kit to fix it. ( % 0.00) This is only for free if I bring it to a partner service center from them, which there are only two in the whole country! ( % 11.00) If not, they may not refund all the costs. ( % 0.00) Incredible, several months of not being able to use the bike, no effort from them to solve this problem and no compensation whatsoever!! ( % 56.04) Hugely disappointed with this company, never buying there again.Date of experience: February , ( % -75.00)

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2023/0

A great bike exactly suited to my local ridesAfter much research I decided on the RhinoPlus and really pleased that I did. ( % 35.00) It is excellently suited for the mixed roads and forest trails that we have locally and a joy to ride. ( % 45.00) The assembly was very easy and straight forward and completed with little fuss. ( % 19.19) I was clad that I got the step through as its easy to get on and off as the bike is quite heavy but you don't notice this when riding. ( % 11.67) The pick up from the motor is very good and exceptionally smooth. ( % 65.50) The only redesign that I would like is that there is not much room left on the handle bars for my phone and whilst the two screens are good not sure how useful it is. ( % 10.83) Busy researching handlebar extensions which maybe the answer. ( % 10.00) Its a great shame you are leaving Europe and the best of luck for the future. ( % 60.00) Thank youDate of experience: October , ( % 0.00)

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2022/1

Will gladly take your money but never deliver - AVOID AT ALL COSTSI have ordered a bike in mid february and still have not received my order as of MAY . ( % 25.00) months of emails, customer support lies, and still has not even been SHIPPED. ( % 0.00) It's a shame that a company reputed with good products is paired with poor, suboptimal logistics. ( % 15.00) How useful is a product that you are not able to ship/deliver? ( % 2.50) Avoid this company like the plague EDIT - I have already canceled my order so do not bother replying, I was confident that your company will unfortunately never deliver the productDate of experience: May , ( % 37.50)

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2023/0

Trustworthy companyI ordered a Rad Expand after careful consideration. ( % -10.00) The bike arrived very quickly. ( % 43.33) I assembled it and soon came to the conclusion that it wasn't the right bike for me. ( % 28.57) I decided to return the bike. ( % 0.00) It was all handled well and I got a full refund. ( % 35.00) So even though it wasn't the right bike for me personally, I would recommend Rad as a trustworthy company.Date of experience: February , ( % 14.29)

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2022/0

No updates, no communication.We chose and ordered a Rad Rhino back in July of last year and it finally arrived in the UK in October. ( % 0.00) In the beginning of February the on-board computer switched itself off mid-commute and never came back on. ( % 0.00) After filming the bike not working, pressing buttons that didn't work and showing the insides of cable connectors to prove it wasn't working we were told we could get a new computer under warranty. ( % 13.64) And here we are. ( % 0.00) No working bike, no computer and no idea when we'll receive one because the communication/updates are non-existent. ( % 0.00) They're happy enough to take your money but then it's complete radio silence. ( % 30.00) We're almost at the point of just asking for a shipping label and sending the whole thing back so we can buy from a company that do actual cs/aftercareDate of experience: April , ( % 6.67)

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2022/1

A big thumbs up from the UK.If you live in the UK you'll probably wonder if it's worth waiting for your bike to be shipped from Europe. ( % 14.55) (Mine took three months to arrive, but I'm not going to blame Rad Power for the problems of Brexit.) ( % 0.00) The answer is yes, your patience will be well rewarded. ( % 0.00) I just can't fault this bike, it's every bit as good as it looks and the customer backup support is great too. ( % 75.00) Top value for money.Date of experience: May , ( % 50.00)

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2022/0

Product quality goodProduct quality good, customer service is poor. ( % 15.00) I purchased a bike a year and a half ago and all was good, however recently purchased some accessories, which took twice as long to arrive as the expected - weeks. ( % 7.67) I was refunded my shipping to compensate, which was adequate. ( % 33.33) However, when the product arrived, it was missing some essential zip ties. ( % -10.00) The response from customer service was not to take responsibility and correct the issue, but for me to purchase zip ties myself, copy and send the receipt and then receive a refund for them, putting the onus on me to correct their failing. ( % 0.00) Very disappointed.Date of experience: February , ( % 20.00)

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2022/0

Rad Rhino PlusAfter the initial long delays and very poor communications which seem to be common with many of the recent reviews, the bikes finally arrived around Christmas. ( % -5.29) As much as I have experienced long delays and many excuses, I can say that the bikes really have been worth the wait. ( % 32.50) They are fantastic quality and all the accessories fit beautifully. ( % 55.00) They get peoples attention where ever we go and many positive comments.Date of experience: April , ( % 36.36)

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2023/0

RadRhino plusI ordered the radrhino plus since a friend of mine has one. ( % 0.00) Didnt regret my purchase so far. ( % 10.00) It is not a typical fatbike. ( % 8.33) Im received a lot pf positive feedback from other cyclists. ( % 5.11) It has a good price as well since it was discounted.Date of experience: July , ( % 70.00)

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2022/1

Think these bikes look pretty coolThink these bikes look pretty cool, but I can't confirm as I've never seen one, despite ordering & paying for it more than weeks ago! ( % 36.88) Made several enquiries about estimated shipping/delivery dates, to be assured it would be 'soon'. ( % 0.00) Useful. ( % 30.00) Awful communication and customer service that made me cancel my order. ( % -100.00) Can imagine waiting months for a repair or new part while useless bike sits rusting in my garage. ( % -18.18) Shame. ( % 0.00) Great idea, terrible execution.Date of experience: June , ( % -10.00)

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2023/0

Easy to order and quicker than stated...Easy to order and quicker than stated delivery! ( % 54.17) Bike looks robust and easy to assemble. ( % 43.33) But then comes the issue the electric motor doesn't work. ( % 0.00) Did all the electrical fault trace and pictures to very and send them to customer support. ( % 20.00) Then two weeks of no response so stuck with just a heavy bike that doesn't work. ( % -20.00) Not what I had hoped for when ordering my first Radpower.Date of experience: September , ( % 25.00)

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2023/0

IMagically have just received my first electric...I have just received my first Rad Power electric bike. ( % 25.00) I hadn't ridden for years so went and had a test ride. ( % 0.00) I think this bike is magical. ( % 50.00) I so enjoy riding the bike. ( % 40.00) I am in my 's and this is getting me out in the fresh air and keeping me moving. ( % 30.00) My husband put it together for me with only a few grumbles. ( % -10.00) The customer service have always responded within hours and quite often within . ( % 0.00) For the money, I would really recommended this company and these bikes.Date of experience: January , ( % 20.00)

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2023/0

Best service i've ever had!the radwagon was unfortunately no longer in stock due to a production error. ( % 37.50) unfortunately this took more than half a year. ( % -5.56) luckily a garage sale was organized where a few refurbished rad wagons were sold. ( % 6.67) unfortunately it was sold before it was my turn. ( % -50.00) i contacted customer service. ( % 0.00) and was answered very quickly by Alex (andra)! ( % 54.17) she told me that a radwagon was recently returned and that the bicycle was completely repaired and inspected. ( % 5.00) if I wanted to buy this bike. ( % 0.00) I was super happy! ( % 66.67) they even put the accessories I wanted on it. ( % 0.00) and also helped me with the placement of the child's bicycle seat. ( % 0.00) SUPER SERVICE!!! ( % 65.10) thanks Alex for answering my mail quickly and thinking along!!! ( % 42.55) !Date of experience: February , ( % 0.00)

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2022/1

Unresponsive client serviceUnresponsive client service. ( % 0.00) I have issues with my Radrunner Plus ebike brought from them in August . ( % 0.00) I wrote them in two separate emails for two separate issues. ( % 0.00) One and a half month later still no answer from them whatsoever. ( % -8.33) My bicycle is not usable. ( % 0.00) Finally I think I will repair it using third party spare parts on my own expenses.Date of experience: September , ( % 20.00)

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2022/0

I bought Radpower City plus bikes...I bought Radpower City plus bikes for my family. ( % 0.00) The service was top, quick delivery straight to my home. ( % 34.44) I assembled both bikes in the garage and had them later checked out by a local bike shop to verify all the bits. ( % 0.00) It's my preferred daily commute, I love the straight high ridding position of a 'Dutch city' bike. ( % 21.50) The electric support works seamlessly. ( % 10.00) The only issue I see is the gear shift, sometimes the chain jumps in between gears on both bikes, the bike shop checked but just can't find the reason. ( % 0.00) Its a bit annoying and hopefully I'll pinpoint the reason as I love the bike otherwise.Date of experience: December , ( % -15.00)

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2023/0

biking through the Dutch DunesHad a fantastic bike ride together with my wife through the Duch Dunes near Zandvoort on our new Rad Rinoes . ( % 21.21) The Rad people were fantastic in assisting me with the choice of bike to buy, this was our first experiance with electric bikes and we love it. ( % 38.33) i will recommend Rad Bikes to family and freinds.Date of experience: April , ( % 0.00)

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2022/0

Recently acquired a Rad Rhino plus...Recently acquired a Rad Rhino plus step thru and all I can say is what a fantastic bit of kit! ( % 25.00) It has opened up a whole new world to me that at I thought was long behind me! ( % -5.34) The bike itself is just brilliant and I love the fact you still have to work but the assistance just makes things that bit easier on the legs! ( % 76.25) I live in quite a hilly rural location in France and it deals with them all brilliantly. ( % 34.55) After ordering the bike the company sent plenty of info on assembly and maintenance etc, which I found very useful. ( % 39.00) And I still get useful emails giving more details of after sales service and social media owners groups that can offer further tips and general info about both the bikes and the company. ( % 17.67) Overall its been an excellent experience and I can't recommend Rad Power Bikes enough.Date of experience: December , ( % 50.00)

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2023/0

Still don't care about customer safety or satisfactionThe bike is great. ( % 80.00) But it has serious design flaws when it comes to battery. ( % -33.33) This is the reason they cannot provide more batteries. ( % 50.00) But they sell them for EUR so why would they care? ( % 0.00) So I have an unusable bike, still under warranty, with the only option to resort to trying to change the fuse myself even though it, in their own words, "is a high risk of death". ( % 25.33) I guess a dead customer is a quiet one. ( % -10.00) If this was what new CEO Phil meant with laser focus on customer safety and satisfaction, then I am not impressed.Date of experience: September , ( % 13.64)

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2022/0

Purchased the RadRhino eBike...Recently purchased the RadRhino eBike and am delighted with the purchase. ( % 70.00) When it arrived I was initially impressed with the secure packaging and how quickly I assembled the bike. ( % 57.78) I,m in my early 's and decided to start cycling as a new hobby and improve my fitness. ( % 11.82) The bike is solid and very well built with quality materials. ( % 10.00) The battery allows me to travel large distances and I haven't cycled a hill yet that the bike can't handle. ( % 21.43) Would highly recommend this quality product and support from RadPower bike's. ( % 16.00) Trying to convince my wife to start cycling also and purchase the step through RadRhino bike.Date of experience: March , ( % 0.00)

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2023/0

I enjoy my Rad RhinoPlus a lotI enjoy my Rad RhinoPlus a lot. ( % 40.00) Picked it up myself in Utrecht June and we additionally purchased Dec Rad City Plus. ( % 0.00) Bikes are just fun ! ( % 37.50) ! ( % 0.00) I had accidentally shortened my battery pack and even it does not fall under their warranty, it was replaced by RADPOWERBIKES at no charge and within a week. ( % 0.00) Super job and thanks to the Support team in Utrecht/NL. ( % 26.67) Buying over the Internet and thus saving money is great, but it all depends how good is the support platform. ( % 75.00) The support team does keeps this all alive and running for the customer. ( % 10.00) Pls stay that great in your quality. ( % 80.00) Thanks again. ( % 20.00) Rico from Bremen/Germany -Jan-Date of experience: January , ( % 0.00)

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2023/0

I absolutely love my bike (Rad Rhino ...I absolutely love my bike (Rad Rhino Plus), it's sturdy and very powerful. ( % 46.33) I initially had a connection error but Rad were very helpful and it doesn't take long to get through to customer service when you call them. ( % 5.00) I have only been driving the bike for a week, but so far so good!Date of experience: June , ( % 5.00)

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2022/0

Best E-bike out there, from a newbie POV!I've been wanting this bike for a long time after allot of comparisons with other E-bikes I picked the RadRhino Plus Step-thru. ( % 27.50) It did take a while to ship to me in Italy but I was expecting that. ( % 0.00) I actually had asked them to hold it a bit longer since I was out of town but it came earlier than expected and not going to complain about it. ( % -3.33) The bike is fantastic, I've never done any maintenance or putting together of bikes before and the instructions were easy to follow. ( % 41.67) I'm so enjoying the power and the ride! ( % 62.50) I also purchased some accessories and can easily load allot to take with me, but best of all is the pet carrier so I can take my frenchie Ruby! ( % 71.67) HIGHLY recommend Rad Bikes! ( % 20.00) !Date of experience: March , ( % 0.00)

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POSITIVE 🙂

2022/0

Partners year old stepthru stopped...Partners year old stepthru stopped working, tested battery and motor via my bike, no joy so contacted rabies. ( % -6.67) Found Sander very helpful and accurate as had replacement display in post in days. ( % 30.00) Good experience.Date of experience: July , ( % 70.00)

trustpilot

POSITIVE 🙂

2024/1

I was really enjoying my rad wagon and...I was really enjoying my rad wagon and feeling impressed with a bargain purchase. ( % 66.67) However, after care is really what it is all about right. ( % 24.29) After just months I had problems with the power and was told that they needed recordings of the problem including power cutting out while I go along. ( % -60.00) This did not seem safe, sensible and seemed to put the responsibility on me to be part of the diagnostics. ( % 50.00) I asked if I could take it to a bike shop linked to them and they said any diagnostics and labour even if the issue was under warranty would not be paid for. ( % 0.00) Therefore I was left to facilitate the diagnostics, remotely and with a lag as it was via email. ( % -5.00) In addition, and most shocking waa when I was told the issue was with the LCD display having got wet inside and that this was not covered by warranty! ( % -20.83) Imagine an integral part of the bike not covered for getting wet, on a bike for outdoor use! ( % -12.50) I imagine this is because the item is known to be faulty as it is cheap and the company can't afford to keep replacing. ( % 40.00) They sent me an invoice for the item which was over EUR, yet in parallel another operative told me to dry it out with rice, stating if I didn't then any persisting faults would be my fault! ( % -4.17) Interestingly the invoice was also for a display that was out of stock! ( % 62.50) Poor service all round. ( % -30.00) I now have to find money for an item that should be covered and will likely get wet again and get faulty. ( % -5.00) I also don't even know if this is the real issue perhaps problems are more pervasive! ( % 41.25) The items will take working days to come which means walking my and year old to their two different schools now and with the little one now being late ecah morning (the area I live you can only walk or use cycles in stoke Newington). ( % -4.19) I won't tell you about the stand either, needless to say, clunky, heavy and rattled until the main bolt sheeres off all by itself, very dangerous! ( % -37.71) I won't recommend this bike to anyone now around my area, everyone asks about it, although I guess the company is moving to the states, I wonder why?! ( % 0.00) I shall likely have to try and find an electric bike shop to make good. ( % 35.00) A previous review stating going to a European organisation to pursue money back which I shall do.Date of experience: February , ( % -5.56)

trustpilot

POSITIVE 🙂

2024/2

Radpower betrayed its european customersI used to love my Radrunner plus, but less than one year using it the battery stopped charging. ( % 11.11) That in itself might be a coincidence (but it might also be due to poor quality), however my biggest problem is the fact that after two whole months since my first email the customer service has been unable to provide a solution, while requesting quite a lot of labor from me documenting the issue. ( % -11.50) They answer an email every two weeks if you're lucky, and easily lose the thread, asking the same questions again and again. ( % 25.56) When they finally agreed to replace the battery (again, two months and several emails in) they told me that they do not have the battery in stock and THEY DON'T KNOW WHEN IT WILL BE AGAIN. ( % 0.00) Excuse me?! ( % -6.25) How is this solving my problem in any way? ( % 0.00) Warranty is enforced by law. ( % 0.00) Shouldn't have to be begged for. ( % 0.00) If you're experiencing the same from their customer service, know that you can make a claim through consumer europe offices (search ECC on google). ( % 0.00) It's free in most countries. ( % 45.00) I'm submitting a claim now and spreading the word in my network that this is not a brand to be trusted. ( % 0.00) Regretting ever buying from them.Date of experience: January , ( % 0.00)

trustpilot

POSITIVE 🙂

2023/1

E- tank of a bicycleDespite of the negative reviews on delivery times, my Rad Rhino plus came fast and all communication about my purchase and shipping were clear. ( % 0.00) The remote for the level assistance, its holding ring came broken, but that isn't on Rad Power, but bad handling by UPS. ( % -40.00) I had bike for weeks and I am very impressed by it. ( % 100.00) I can update my review in a few months of use, especially in winter conditions. ( % -10.00) So far, great job Rad bikes. ( % 45.00) Thank you Date of experience: September , ( % 0.00)

trustpilot

POSITIVE 🙂

2023/0

RadrhinoFrom placing order there was great communication, it took around working days to get the bike which was what was stated when ordering. ( % 80.00) The bike I purchased was the Radrhino and I have to say it has totally exceeded my expectations. ( % 0.00) It came really well packed and took me around an hour to assemble. ( % 20.00) Would highly recommend.Date of experience: August , ( % 16.00)

trustpilot

POSITIVE 🙂

2023/0

The delivery of the bike and the...The delivery of the bike and the options for gradual payment are excellent. ( % 100.00) . ( % 0.00) Unfortunately the stand of the bike broke within three weeks which is concerning from a quality point of view (note the stand is pre-fixed upon arrival of the bike so the fact it broke isn't due to someone placing it incorrectly). ( % -31.25) . ( % 0.00) The process for replacing the stand (under the year guarantee) seems to have worked smoothly although it took days in total for delivery and repair. ( % 20.00) The guys at the repair store said there are supply chain issues. ( % 0.00) I fear this will only get worse as RAD exits European production and there is no longer a European customer phone service so this is something to watch for new buyers.Date of experience: August , ( % -5.27)

trustpilot

POSITIVE 🙂

2023/0

Delivery was okDelivery was ok, no message / announcement upfront, luckily we were at home. ( % 41.67) My partner also ordered the same bike (but the step thru model and got a message of a delay of weeks. ( % 0.00) She cancelled the order and now we cannot cycle together ///, what a bummer.Date of experience: July , ( % 0.00)

trustpilot

POSITIVE 🙂

2023/0

The Original RadRhino was a great bike...The Original RadRhino was a great bike (motor with full throttle) I highly recommend buying one. ( % 47.67) I just bought the new RadRhinoplus which is only a motor and non-working throttle version of the original. ( % 17.05) Still comfortable and adequate. ( % 36.67) I miss the old version.Date of experience: September , ( % 10.00)

trustpilot

POSITIVE 🙂

2023/0

Radrunner plusI recently purchased a RadRunner Plus and I'm thrilled with my purchase. ( % 30.00) The service I received was excellent. ( % 100.00) Shortly after my purchase, they lowered the price, but the Rad team promptly refunded me the difference without any issues, which speaks to their excellent customer service. ( % 50.00) However, I have some concerns about their future service in Europe due to their operations shutting down in the region.Date of experience: September , ( % -9.35)

trustpilot

POSITIVE 🙂

2023/0

Excelent City BikeBought the Rad Power for my wife. ( % 0.00) She is quite impressed and found the bike comfortable and easy to use in town. ( % 61.11) Buying experience was excellent and assembling the bike was also fine. ( % 70.83) Only the gear shifter is quite stiff and difficult to manage for a female hand. ( % -17.86) Still have to look at that.Date of experience: September , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/2

Pleased with experienceBeen using our RW for months. ( % 50.00) Took a month to get delivered. ( % 0.00) km on it. ( % 0.00) Taking kids everywhere, or an adult passenger, in medium sized city in NL and camper trips. ( % 10.00) Have endured tough weather and use. ( % -38.89) Had it serviced twice at shop in Utrecht, and occasional minor fix with support through customer service, good and no problem. ( % 21.67) True that parts/accessories take a while to get delivered... that needs to improve. ( % 35.00) In summary, one of best bikes around for what we need, and unmatchable value for the money. ( % 100.00) Customer service is good, but can't do much when supply chain is strained, therefore need to be clear with costumer to adjust expectations.Date of experience: September , ( % 33.33)

trustpilot

POSITIVE 🙂

2022/0

I was fortunate to buy a Rad bike over...I was fortunate to buy a Rad bike over a year ago and added accessories such as a passenger kit, fenders and front basket at later dates.Without exception I have been pleased with my purchases ; so much so, that as I've traveled through the U.K. and Ireland in my Motorhome, I have recommended the bike and RAD company to those who admired the bike. ( % 25.00) Service is exceptional with English speaking customer services - a real bonus!Date of experience: March , ( % 28.89)

trustpilot

POSITIVE 🙂

2023/1

Steer well clearThis company has left me and many many others unable to use their bikes whilst waiting for 'safe tyres' . ( % 20.00) When after months they get around to sending the tyres out you are told on website to take to Wembley London . ( % 0.00) When saying that's ridiculous you are then told to find a repairer yourself (they refuse to get involved) and then send them the receipt for no more than PS plus VAT to get it sorted Unhelpful company and needs avoidingDate of experience: March , ( % -29.17)

trustpilot

POSITIVE 🙂

2023/0

Rad, nice bike, great service!I bought the RadRhino . ( % 70.00) And I've been riding it for . ( % 0.00) years now. ( % 0.00) No regrets. ( % 5.00) What a nice bike, lots of power and a RAD offers super good support. ( % 43.33) Unfortunately my display broke so the bike didn't want to turn on anymore. ( % -50.00) Through the intervention of the support team, I had the bicycle repaired at a local service provider. ( % 0.00) Replacing the display was covered under warranty. ( % 0.00) Buy a RAD, you won't regret it. ( % 0.00) RideRad!Date of experience: January , ( % 0.00)

trustpilot

POSITIVE 🙂

2023/0

Excellent bike and excellent serviceThe quality of the product is very good. ( % 97.00) It was easy to put together with the aid of the video and handbook. ( % 43.33) Delivery was on time. ( % 0.00) A friend who had bought a bike a couple of weeks before me did so just before the sale started, however the company contacted him and refunded the difference because he had bought his bike so close to the sale period, he didn't even ask for this.Date of experience: December , ( % 0.00)

trustpilot

POSITIVE 🙂

2023/0

I purchased a Radcity Plus just...I purchased a Radcity Plus just recently. ( % 0.00) At first glance it looked promising and the assembly was a breeze given the good instructions and video recording. ( % 38.33) My problem started when I hitted the power button the first time. ( % 25.00) The screen's turned on but after seconds it gave me error code # and it has been doing so ever since... ( % 0.00) I have followed the troubleshooting guide but with no luck... Now I have been waiting + weeks and still no reply from the EU customer service team. ( % 0.00) Been in contact with the US team who informed me that this is a controller related issue and that it will need replacement. ( % 0.00) Problem is, that they can't ship to customers in Europe... My advice to other potential RAD buyers would be to think twice before buying.Date of experience: September , ( % -6.25)

Needs attention

Negative reviews

trustpilot

NEGATIVE 😕

2020/0

Poorly assembled! ( % -50.00) *** Edited again Now we have a squeaking noise and a wobbly wheel at the back. ( % 0.00) Seems like problems never end with this brand. ( % 0.00) For a brand new bike, this is way too much. ( % 16.82) *** Edited The customer service came back to me and offered to pay for repairs in a local bike shop. ( % 0.00) So I do appreciate the effort. ( % 0.00) ** Bikes are appealing but they are delivered poorly assembled. ( % 5.00) Bolts too tight. ( % -17.86) Wheel bearings too tight. ( % -17.86) Brakes too tight. ( % -17.86) Wheel spokes too loose. ( % -7.69) So in summary you get a bike that you have to fix entirely yourself before even starting to get on it. ( % 0.00) And customer service is useless...Date of experience: November , ( % 0.00)

trustpilot

NEGATIVE 😕

2020/0

Rad bikes good or bad, I don't knowReceived my Rad Mission bike on the Nov .Missing was the Abus chain Fenders and kickstand. ( % 0.00) All in the shipping manifest but not in the bike cardboard box. ( % 0.00) Assembled the bike and it didn't work, No power ? ( % 0.00) Really tight fit on the motor connection lead which works loose. ( % 4.82) so it stopped sometimes when you go over a bump. ( % 0.00) When you switch the power on, the bike powers up for a second, the front light flashes on and then it goes dead. ( % 6.67) If you switch. ( % 0.00) The light off and on, it flash's up and the motor runs for a second then. ( % 20.00) If all goes dead. ( % -20.00) The walking facility comes on for a second then goes dead, you have to switch on and off.to get it to move. ( % -10.00) Tried contacting RAD EU, by mail. ( % 0.00) Nothing except a robot reply, Telling me they wiill get back to me. ( % 0.00) Asap. ( % 0.00) Feel frustrated, and abandoned by RAD. ( % -70.00) Bad service and support.Date of experience: November , ( % -70.00)

trustpilot

NEGATIVE 😕

2020/0

The service from RAD is extremely badThe service from RAD is extremely bad, they never answer the phone. ( % -41.25) As said before the bike is under powered. ( % 0.00) I asked for a new motor, the next one up from the w and they refused to sell me one which i think is wrong and breaks EU law. ( % -12.12) How can they refuse to sell new parts, now my bike sits in the shed I think I will go for a RayvoltDate of experience: August , ( % 13.64)

trustpilot

NEGATIVE 😕

2020/0

Shocking customer serviceOrdered a bike from this company days ago as they were in stock and dispatched within days. ( % -100.00) Bike still not dispatched as far as I know. ( % 10.00) Have sent emails but no response. ( % 0.00) Tried calling but answer machine says they are only available by phone between and Monday to Friday despite it being . ( % 20.00) on a Monday when I called!!!! ( % 0.00) Poor customer service is one thing but just completely ignoring your customer after taking their money is a whole new level. ( % 0.91) Regretting this purchase before I even get it and not confident I ever will at this point. ( % -25.00) Be smarter than me and buy from another company.Date of experience: June , ( % 0.00)

trustpilot

NEGATIVE 😕

2020/0

Customer service if you can even get...Customer service if you can even get anyone is horrendous. ( % 0.00) Called days in a row, long wait times and no answer. ( % -5.00) Emails returned two days later. ( % 0.00) Wanted to speak to someone for an order of bikes. ( % 0.00) If they can't even answer phone why purchase? ( % 0.00) It would be a nightmare if you needed something fixed.Date of experience: May , ( % 0.00)

trustpilot

NEGATIVE 😕

2020/0

I have a new Rad City Step-thruI have a new Rad City Step-thru. ( % 13.64) I've had it for days but do to issues with the PAS and then a bad battery I've been able to ride it for only days; that's less than half of the days I've owned it. ( % -10.67) For all of the things written about their "Support", I'd like to add one. ( % 0.00) Their response is miserably slow and for the battery issue they have had me do multiple tests to confirm that it is a faulty battery. ( % -15.00) They were in denial even when I took it to an e-bike shop. ( % 0.00) Finally they inform me that they don't have any batteries is stock and will let me know when they might be available. ( % 20.00) DON'T ride Rad. ( % 0.00) I regret that I store it in my garage while my other friends are out riding.Date of experience: May , ( % -12.50)

trustpilot

NEGATIVE 😕

2020/0

I recommendFast delivery, everything as expected! ( % -12.50) Customer support excellent.Date of experience: February , ( % 0.00)

trustpilot

NEGATIVE 😕

2021/0

Same (non)delivery issues.Edit: New levels of incompetence, not just in UK but Ireland too. ( % 6.82) Two people there waiting for their bikes were called (after weeks) by the appointed delivery agent to be told that their package was too heavy to deliver! ( % -25.00) My own bike has been in UK for about weeks now with no word of delivery, nor means of tracking. ( % 60.00) Original Review: I am having the same (non)delivery experience as others in UK. ( % 18.75) The 'Brexit' delivery delay was - weeks when I ordered on March but subsequently changed on their site to - week. ( % 0.00) After weeks I got notification that my order had left Utrecht and today I have been told (after much complaining) that it is in UK but they have no idea when it will be delivered. ( % 10.00) The previous reviewer was hoping to get notification from UPS but I was told that they have not yet started using that carrier. ( % -16.67) From social media I can see people waiting weeks from the time their bikes arrive in UK, only to have them dumped at their address with no notice. ( % 1.67) It might not be so bad if these big-ticket items had not been paid for at the time of ordering. ( % -70.00) Also, please note that Rad Power are not addressing TrustPilot bad reviews either for the EU operation or the US company.Date of experience: May , ( % -70.00)

trustpilot

NEGATIVE 😕

2021/0

Awful Customer ServiceAwful Customer Service. ( % -100.00) Zero tracking facility for UK bike deliveries. ( % 0.00) This company don't answer enquiries for up to a week at a time other than to send a generic message apologising for delays in their service. ( % -6.25) I was advised my order was on the way on April. ( % 0.00) It is now April. ( % 0.00) My bike has been in the UK for two weeks with no further update or contact from RAD. ( % 0.00) I would advise against buying from them. ( % 0.00) I am simply being ignored.Date of experience: April , ( % 0.00)

trustpilot

NEGATIVE 😕

2021/1

Disappointing experienceDisappointing experience with Rad Power bikes so far. ( % -25.00) Its a shame as I read lots of good reviews about the company and the bikes prior to ordering my Rad Runner, and now weeks after ordering I still have no bike and no idea when its getting here even though they have said that all orders have finalised last week at the warehouse, so where the heck is it then? ( % 23.33) How long does it take to ship an item to an address within the UK if its been here for the past weeks, its ridiculous, especially when Rad are charging PS for shipping. ( % -15.83) I understand that Brexit has been a problem but the bikes were meant to have been with UK customers within - weeks, they've provided no tracking and at one point admitted they had no idea if the shipment was even in the UK and couldn't track it themselves or wouldn't let customers know if they were. ( % 0.00) I'm hoping that when I finally get the thing that there are no issues with it as any parts replaced under warranty could take months to receive if the same issues persist! ( % 0.00) Considering this is such an expensive item to purchase, the customer service and shipping process could of been handled much, much better, doesn't seem to have been the same issues elsewhere in Europe so i think UK customers have had a bum deal with it and I wish Rad had been upfront about how long it would of taken or at the very least kept their customers in the loop with regular updates... and in the future, provide tracking so at least the customers can find out ourselves. ( % -8.22) Come on Rad - you can do better than this!Date of experience: April , ( % 50.00)

trustpilot

NEGATIVE 😕

2021/0

Absolutely awful customer serviceAbsolutely awful customer service. ( % -100.00) They've sent a PS bike with no tracking, make no efforts to help and see where the bike is after it hasn't arrived after apparantly being dispatched weeks ago and offer little to no help. ( % -18.75) If I had known I would have avoided these jokers. ( % 0.00) AVOID.Date of experience: April , ( % 0.00)

trustpilot

NEGATIVE 😕

2021/0

Dreadful customer service and...Dreadful customer service and ridiculous delivery times. ( % -66.67) Been nearly weeks since order placed and still no idea when it will be delivered. ( % 10.00) All their website tells you is that the order has been placed/ accepted. ( % 0.00) They also are now charging nearly EUR to deliver to the UK whilst the rest of Europe get free delivery. ( % 25.00) The rest of Europe, not the EU, the rest of Europe. ( % 0.00) When you contact them it takes days for them to reply, if they ever do, and fail to give anything but generic standard replies. ( % -16.67) Avoid.Date of experience: March , ( % 0.00)

trustpilot

NEGATIVE 😕

2021/0

The bikes are OKThe bikes are OK, but the customer service is bad. ( % -10.00) I ordered two for my family and received them two weeks later. ( % 0.00) One had minor issues with the suspension part and I contacted the CS to replace it, it took them forever to reply my email and another two weeks were gone...Still waitingDate of experience: January , ( % -5.00)

trustpilot

NEGATIVE 😕

2021/4

. ( % 0.00) months passed and still waiting.... months passed and still waiting for my fully paid bike to arrive! ( % 0.00) Ordered Radmission on June . ( % 0.00) As with hundreds of others, those giving reviews here and the huge amount of affected customers I've read through all over reddit, I have been waiting a completely ridiculous amount of time for my order to arrive. ( % 3.33) They still have absolutely no idea when my bike might arrive. ( % -10.00) I had been told it was in the UK back on August th and that it would be sent via UPS within a few days. ( % -10.00) That was clearly a lie as here I am in October with no bike and zero information almost months after it was supposed to be in the UK for a total of almost months of waiting! ( % 5.00) This is an absolute joke, Rad need to figure out where the hell their bikes are and let their customers know exactly when will be arriving, but they seem to be as confused as we all are. ( % 1.67) What a mess.Date of experience: October , ( % 0.00)

trustpilot

NEGATIVE 😕

2021/0

Overcharged, bad service, huge delaysI'm so incredibly disappointed with rad bikes and the service. ( % -35.00) Since order on the in July. ( % 0.00) I was advised the bike would be - weeks. ( % 0.00) It's now been over weeks or days. ( % 0.00) I've just gone to the Rad website and can see the same bike is considerably cheaper now!!! ( % 9.77) vs . ( % 0.00) This is unacceptable!! ( % 0.00) I asked for to be refunded the difference in price as a minimum. ( % 0.00) They declined. ( % 0.00) I've been messed around, no communication from rad of any delay. ( % 0.00) This was a test bike to see if I buy more for my employees at work. ( % 50.00) Currently I'm very unhappy. ( % -78.00) I will now cancel the order. ( % 0.00) If the customer service is this bad what happens 'when' bike breaks?Date of experience: October , ( % -70.00)

trustpilot

NEGATIVE 😕

2021/0

Useless because of missing partsNice bike. ( % -35.00) But very bad customer service. ( % -91.00) You will not get the bike complete, and it will take ages to get the missing parts. ( % -5.00) It will take the joy away. ( % 80.00) I can not use the bike with my children, because not all the parts are delivered. ( % 0.00) Expect to wait a very long time to complete your bike.Date of experience: September , ( % 1.75)

trustpilot

NEGATIVE 😕

2021/0

Completely Useless!!!!!!! ( % -100.00) !Completely Useless!!!!!!!!! ( % -100.00) AVOID AVOID AVOID. ( % 0.00) Previously blamed Brexit. ( % -16.67) Then blaming Covid Now blaming delivery drivers Next week blaming global warming The week after blaming an impeding solar flare in . ( % 0.00) There is always something. ( % 0.00) I have recieved items from germany, Sweden, Holland and it came within - days. ( % 0.00) This delivery delay is a business decision they have made, and it is a completely pathetic and useless one. ( % -75.00) The bike has extremely poor quality control issues. ( % -40.00) I am awaiting parts. ( % 0.00) They sent a part, the wrong part, which took weeks, and then wanted to send it again for weeks. ( % -50.00) Then they sent it and it's taken weeks for delivery??? ( % 0.00) I contacted the useless customer service lemons and when I'm speaking she says 'CAN YOU LET ME SPEAK???' ( % -50.00) very aggressively. ( % 20.00) Do not buy one of these. ( % 0.00) It has been one of the worst purchases of my entire life and the customer service is AWFUL. ( % -66.67) I'm just writing the part off now and will buy it myself. ( % 0.00) They can jog on.Date of experience: September , ( % 0.00)

trustpilot

NEGATIVE 😕

2021/0

Shocking customer serviceShocking customer service. ( % -100.00) Still no bike despite me contacting them many times to rectify delivery issues. ( % 50.00) They do nothing. ( % 0.00) They dont care. ( % 0.00) They dont communicate. ( % 0.00) I raised an official complaint in a new request and they cancelled it to cover themselves. ( % -8.18) Sad when you get so big from a global crisis that you take peoples prepayment for bikes when you know china can't supply them fast enough. ( % -6.00) Then hide when people chase for the item they bought. ( % 0.00) RAD emailed a reply where they said " If you are still experiencing issues with delivery, as we see your order should have been delivered today, please contact us so we can work with you for a solution. ( % 0.00) Have a Rad Day!" ( % 0.00) In reply, I'm not having a rad day. ( % 0.00) You have sent me delivery notices over the last days. ( % 0.00) Which have been bogus. ( % 0.00) Out for delivery, but nothing appears. ( % 0.00) How many days do I wait at home for nothing? ( % 50.00) You asked me to contact you for a solution. ( % 0.00) I have, Andrea mulet in customer service reads the tracking back to me and does nothing. ( % 0.00) I started a new request and asked to make an official complaint and she merged it with the old one. ( % -2.12) She has not forwarded my request to deal with someone else who can help. ( % 0.00) You are actively squashing complaints which is why I'm leaving bad reviews. ( % -41.67) Apologies mean nothing. ( % -31.25) I just want the product I paid for or a truthful answer to a question.Date of experience: September , ( % 50.00)

trustpilot

NEGATIVE 😕

2021/1

Worst customer service ever. ( % -100.00) (updated)Probably the worst customer service I've had from any company I've purchased from. ( % -100.00) Ordered my bike on June , and I'm still waiting on August , . ( % 0.00) There is no tracking and if you check your order on their website it states 'Fulfilled'. ( % 0.00) As far as I'm concerned Fulfilled means you customer is in receipt of their goods or services paid for. ( % 10.00) Avoid at all costs!!! ( % 0.00) You have been warned. ( % 0.00) Update nd Sept : Still no delivery of my bike purchased on th June . ( % 0.00) Considering I paid upfront EUR., and yes I knew of delays, but this is beyond a joke. ( % 0.00) You should be compensating customers or at the very least be keeping them in the picture. ( % -39.00) Why aren't you kicking U.P.S. ( % 0.00) COMMUNICATION IS KEY TO A SUCCESSFUL BUSINESS. ( % 37.50) I ordered a new car months after placing my order for this E-Bike and I picked up the car weeks ago. ( % 13.64) (it came from China!!! ( % 0.00) )Date of experience: August , ( % 0.00)

trustpilot

NEGATIVE 😕

2021/1

DELAY DELAY AND LIES FROM CUS. ( % 0.00) SERVICEIt has now been extra weeks since the due delivery. ( % -6.25) I have called twice costumer service, and they both gave me vague answers about delivery. ( % -50.00) They blamed UPS. ( % 0.00) I am currently paying for commuting and a SplitIt monthly payment. ( % 0.00) I am most disappointed by the lies and vague answers I have received. ( % -25.00) The first guy I had a call with told me "In two days you'll receive a UPS code", the second one just told me it may take another week!! ( % 12.50) Being lied to my face is the worst!! ( % -100.00) I asked the second guy to contact their warehouse in Bristol and make sure my order is in the next UPS pickup. ( % 16.67) Let's see what happens! ( % 0.00) !Date of experience: June , ( % 0.00)

trustpilot

NEGATIVE 😕

2021/0

Be prepared for a long wait and poor serviceI have to add to the previous reviews regarding delivery. ( % -20.56) It's such a shame because the website and products look fantastic but I'm still waiting for any updates weeks after ordering. ( % 20.00) I have no idea when my Rad Mini is going to arrive. ( % 0.00) Very disappointed with the lack of information, transparency and honesty about what the issues are. ( % -97.50) If they were open and clear about when it will be delivered that would be ok, but to just keep silent seems ridiculous to me.Date of experience: June , ( % 5.33)

trustpilot

NEGATIVE 😕

2021/0

Still waiting paid in DecemberI ordered and paid for my bike in December, still waiting! ( % 0.00) I have had to keep emailing Rad for updates, they blamed the Suez Canal blockage and Brexit I am in Ireland so not sure why Brexit would affect me, I have been given early June as a possible delivery date but wish I could get my money back at this stageDate of experience: May , ( % -3.75)

trustpilot

NEGATIVE 😕

2021/3

Unhappy aftercare radpower rehino bike for...Hi purchased a radpower rehino bike for PS. ( % -60.00) After a few months I started getting problems. ( % -20.00) help from customer support for the past months all they ask is take pictures and make me go around in circles the bike is just sitting in my shad and going to waste. ( % -22.50) Now that I have given up and thought I would just order a new battery which again has been out of stock for months. ( % 13.64) What is that point of buying such a expensive item when there is no after sell care or product replacement option. ( % -25.00) Please don't buy anything from them just a Big company that cares about sells Not customer satisfaction or service.Date of experience: November , ( % 0.00)

trustpilot

NEGATIVE 😕

2021/1

Bike broke down after kmBike broke down after km. ( % -15.56) Replacing part still not sent after months of waiting. ( % 0.00) No local support. ( % 0.00) Not a good experienceDate of experience: November , ( % -35.00)

trustpilot

NEGATIVE 😕

2021/0

Rad power bikes is terrible quality if...Rad power bikes is terrible quality if you want good quality purchase Sondors fold XSDate of experience: November , ( % -43.33)

trustpilot

NEGATIVE 😕

2021/1

Worse experience everWorse experience ever, such a waste of money and time! ( % -21.67) I bought my Rad Runner in December last year. ( % 0.00) It has been broken times since I am using the bike. ( % -40.00) They have fixed the bike times and after a few weeks/month the same problem was happening again. ( % -3.33) The bike is shutting down when I am biking. ( % -15.56) Not very convenient I can tell you! ( % -12.50) It has now been broken for the fourth time and they are now just offering to send me new cables and let me install them by myself. ( % -8.79) This it not what I call a good customer service. ( % 70.00) This bike is clearly made of very cheap and bad quality materials. ( % -2.67) I have just wasted euros, this bike is never gonna work properly because it is just awful quality. ( % -40.00) Also the bike is not supposed to be used under the rain.... Why are you even selling this bike in North Europe?! ( % 0.00) Conclusion, go invest your money in a better quality bike with a better service!!! ( % 73.83) Rad Power bikes, I want my money back! ( % 0.00) Please take back your product!Date of experience: November , ( % 0.00)

trustpilot

NEGATIVE 😕

2021/0

Very very bad customer service... takes you for idiotI bought a Radpoower Wagon. ( % -91.00) One of the reasons (not the only one) that made me choose it was the very clear message on their website stating that items in stock ship within days... That was a joke!!! ( % 12.70) They hide behind their warehouse being moved to argument thair delays. ( % -40.00) The worst part is that they take you for an idiot... after sending two emails to customer service asking about the expected shipping date they creat the UPS shipping label and direct me to the UPS site for further information clearly stating "No need to ask us again we see the same things as you on the UPS website". ( % -24.29) The label is only created but the shipping obviously never happened!!! ( % 0.00) I just asked for an xpected date for shipping just tell me it is in , weeks whatever just need to know!!! ( % 0.00) I hope that everything is ok with bike when I receive i really do not want to deal with customer service if anything goes wrong. ( % -3.33) UPDATE // Thank you Radpower team now you have got someone copy pasting replies on forums as a customer service. ( % 0.00) How about replying to the real questionDate of experience: October , ( % 20.00)

trustpilot

NEGATIVE 😕

2021/2

Failed deliveryI have Rad Wagon . ( % -50.00) The rear tyre ripped after months of riding the bike. ( % 0.00) I have ordered a new one early August . ( % 11.82) Today is October . ( % 0.00) It is months of waiting so far. ( % 10.00) Client Service does not know when the tyre is going to be delivered. ( % 0.00) I am not able to find the tyre on a secondary market, because the size is very specific.Date of experience: October , ( % -11.67)

trustpilot

NEGATIVE 😕

2021/1

Possibly the worst product and service in my lifeTo really sum up how bad Rad Power Bikes are is very difficult. ( % -43.00) I run services and I understand that sometimes things do not always pan out how they should. ( % 0.00) There are ways to improve and learn. ( % 0.00) It feels like Rad Power Bikes are just a quick cash grab in the e-bike growth phenomena. ( % 33.33) I will try to do justice to my extremely negative experience. ( % -30.00) After researching some on the web about what when where and how should I buy my first electric bike. ( % 25.00) Rad Power Bikes seemed to have some good YouTube reviews and overall the product looked well built enough for its PS price. ( % 23.33) What can go wrong? ( % -50.00) Right? ( % 28.57) Haha. ( % 20.00) I tell you. ( % 0.00) Everything can and will go wrong if you purchase and end up using this bike properly. ( % -25.00) I mean at least a few days a week and not just letting it park in your garage and occasionally imitate a super when your girlfriend is over. ( % -9.58) I had the chance to buy the Rad Runner and use it in Scotland as a courier bike. ( % 0.00) That means - mi/day and listen this bike started to fail after just a few days of usage. ( % -35.00) The display cannot stand any moisture (not rain), the cables will disconnect if you hit bumps or potholes (sometimes on a minute by minute basis), the chain as it is will give up once you have used it for a few weeks in a row, the brake pads were not meant to hold such a heavy bike so I had to change them every second week. ( % -10.00) Only if I could, as the screws and the pads started to rot together with the body and the disc. ( % 0.00) This resulted in me buying a completely new brake system, a second-hand display that I have DIY waterproofed with tape, lol, new chain - no brainer. ( % 35.76) Slowly but surely the worst happened. ( % -26.67) As the weather gets colder (and DO NOT BELIEVE their website when it comes to the temperatures) the battery and its components will start to leak and discharge. ( % 0.00) This melted my battery together with its dock. ( % 0.00) Once that is done only a crowbar and a third-party mechanic were able to review the bike with off-market components. ( % 25.00) Once I have contacted RadPowerBikes they have promised to send me a new battery and a dock. ( % 13.64) Well, as it is today that was nearly months ago. ( % 10.00) Hahaha Just for the record their puncture-proof Kenda (specially produced for this model blah), tire had seen about punctures. ( % 27.86) Since it's a unique sized tire, changing it is impossible without getting in touch with them and buying it from their warehouse. ( % -14.58) If that place even exists. ( % 0.00) Buy a real bike instead and save time and money by spending just a fraction more. ( % 35.00) This electric bike should never be used in wet weather of any kind. ( % 25.00) Snow, mud, dirt, or rain is out of the question. ( % 0.00) The basic model that comes without mudguards should not be sold as without mudguards these bikes will break on you within weeks. ( % 0.00) Do not buy this product.Date of experience: October , ( % 0.00)

trustpilot

NEGATIVE 😕

2021/1

Terrible customer service I paid in...Terrible customer service I paid in July, still no bike!!! ( % -100.00) Every time I talk to somebody I am told something different every time seems like they don't know what they are doing. ( % 0.00) Keep using Brexit as an excuse. ( % -5.00) For months!! ( % 0.00) very poor.......Date of experience: October , ( % 20.00)

trustpilot

NEGATIVE 😕

2021/0

Currently waiting weeks for a...Currently waiting weeks for a radrhino . ( % 0.00) Still no update on my purchase after weeks of waiting. ( % 0.00) I emailed customer service last Sunday and have not heard anything back from them. ( % 0.00) I can accept that things are difficult due to covid/brexit but this is getting ridiculous. ( % -31.94) I'll be cancelling my order if it's not here by next week. ( % 0.00) Very disappointing.Date of experience: October , ( % 20.00)

trustpilot

NEGATIVE 😕

2021/0

Anxious is a understatementHi It's now going into my th week of waiting for my Rad Rhino plus which seems no time compared to some of the horror reviews I've read.Im starting to get anxious as I'm getting nowhere trying to get in contact with you either by e-Mail or phone.with delivery charge I've forked out nearly EUR and now thinking I've made a big mistake.Do you think I'll get my bike this side of the year?Date of experience: October , ( % -8.00)

trustpilot

NEGATIVE 😕

2021/0

Terrible customer serviceTerrible customer service. ( % -100.00) Their own onsite reviews favour positive reviews (My perfectly polite and factual reviews have been edited out). ( % 60.91) The bike itself (radrunner) appears good so far, even though it took a lot longer to deliver than stated, and comms from company were poor. ( % 13.33) I also ordered a front rack/basket, which arrived very late and poorly constructed (cracks in wooden deck), and a fender/mud guard set which has still to arrive. ( % -26.33) Again poor comms. ( % -40.00) ***** Update after Rad's reply on the Oct: They claim here that issues are "ongoing delays residing within the UK", as if delivery to/within the UK is the issue, when since my first post, I have been emailed by Rad themselves saying the issue is with them moving their warehouse. ( % 25.00) So it's their poor warehouseing and stock systems that are fault. ( % -40.00) Still waiting for Fenders/Mudguards (ordered in August, and it's now December!!!). ( % 0.00) Ever hopefulDate of experience: October , ( % 0.00)

trustpilot

NEGATIVE 😕

2021/0

Heavy machine - try before buyRD mini Bike took / weeks to arrive - UK customs and shortage of truck drivers?? ( % -20.00) It is heavy at kg - I had missed that in the pre sale description, and this will be a challenge lifting a folded bike onto a train. ( % -20.00) Assembly took about an hour. ( % 0.00) Wing mirror only fits left hand handlebar, which is specially reduced in diameter to take it. ( % 11.90) I was not able to change the odometer/speed display from km to miles, based on the manual, but the aftersales staff were very helpful and that is now sorted. ( % -2.50) I am not criticising Rad power, but if I had tried before buying, I think I would have bought a lower spec, lighter machine from a local dealer.Date of experience: October , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/0

My expectations were exceededWas skeptical of shipping times after reading reviews but my expectations were exceeded. ( % -50.00) Product itself was of a very high standrad. ( % 20.80) Overall, very happy.Date of experience: January , ( % 10.00)

trustpilot

NEGATIVE 😕

2022/0

Appalling customer service: I purchased Rad runners in August...I purchased Rad runners in August and loved them. ( % 17.50) I then ordered sets of fenders and a large basket when they were in stock late August , basket arrived just before Christmas still waiting for the fenders. ( % -4.29) I am so tired of the lame responses to my requests for updates and the complete lack of communication until I throw my toys out of the pram. ( % -26.67) Below is the last reply sent on the // still no fenders and no communication. ( % 0.00) Absolutely appalling. ( % -35.00) "I have made a note to our warehousing teams to try and prioritize this for you so we can follow and track the shipment. ( % 0.00) I will personally try to follow it and get these shipped out to you within the next week as the holiday season does put some potential pause on deliveries. ( % 0.00) I'm very sorry for this inconvenience and will be in touch with you regarding the shipment status. ( % -65.00) "I The reply I received today contradicts the last reply from Rad bikes. ( % 0.00) Where are the Fenders? ( % 0.00) It would appear they have no idea if they are in the UK. ( % 0.00) See previous correspondence below. ( % -16.67) "Hello Mark, Thank you for your message. ( % 0.00) The fenders are in the warehouse in the UK, but unfortunately we cannot provide you with an estimated delivery date at the moment. ( % -50.00) This is because the people at the warehouse need to process this and many other delayed orders. ( % 18.75) Once your order is ready to be shipped, you will receive a tracking code from UPS. ( % 20.00) Until then, we are truly sorry but the fenders will be further delayed. ( % -25.00) Another example of unacceptable customer service.Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/3

Poor customer service - don't expect to get replacement partsWe are very disappointed with the customer service. ( % -68.75) We used our Rad Wagon for about two months and then a defective tyre blew out on the school run with our two small boys on the back (the tyre ruptured on the sidewall). ( % -12.50) Rad Bikes acknowledged the defect and agreed to send a replacement tyre and inner tube. ( % 0.00) That was in Oct and it is now Jan and we have still not received the replacements. ( % 0.00) This means we have been unable to use our Radwagon for months since there are no alternatives to buy tubes and tires from other third party suppliers. ( % -20.83) This bike was the equivalent of our car, leaving us without transportation. ( % 0.00) When we first purchased our Rad Wagon, we were so excited about the bike and talked about it with a friend, who ended up buying one too. ( % 31.25) Now, we are very disappointed with the Radwagon and Rad Power Bikes customer service. ( % -97.50) We wish we had never purchased the bike due to lack of inner tubes and tyres (with all maintenance parts also very expensive), poor customer service, and Rad Bikes selling products that they don't have in stock. ( % -29.38) The bike is now just a PSk piece of junk sitting in the shed with no tyres or inner tubes available from Rad Bikes or from anyone else (please let me know if you know third party suppliers). ( % 13.33) If you want to actually ride the bike you buy, purchase from another company than Rad Power Bikes Europe (UK purchase). ( % 0.00) Need replacement tyres or other parts? ( % -12.50) You are locked into buying only from Rad Bikes since they use custom sizes (and their prices are very high), and you can expect to wait months for the parts.Date of experience: January , ( % 10.40)

trustpilot

NEGATIVE 😕

2022/0

RAD RHINO i ordered a rad rhino bike and was initially pretty happy with it, the battery seemed to last a bit less than advertised and there were a few things needed tweaking as im not very experienced with bikes, not much of a problem, though a week or so after i received it they had the same bike on their website for PS less, which was irritating and after another week one of the gear cogs had sheered some of the teeth off in gear leaving me unable to use it, i contacted the customer services and they said that under the warranty they could send me out a replacement but unfortunately we're out of stock in the uk and couldn't tell me when it would be in, and unfortunately i'm miles from one of their service centres, so now i must get a replacement and have it fitted at my own expense, not very helpful to be honest and to make it worse after work today went to retrieve my bike after riding in the rain this morning and it appears my battery has drained from bars down to emptyDate of experience: November , ( % -6.93)

trustpilot

NEGATIVE 😕

2021/0

Ordered a radwagonOrdered a radwagon beginning of October . ( % 0.00) Still not here. ( % 0.00) Customer service not fit for purpose, they have no idea when we will get it and blame the warehouse. ( % -20.00) They are unable to speak to anyone about it and supervisors are too busy to talk to you. ( % -20.00) Happy to continue to take orders but unable to deliver. ( % 15.00) Will be cancelling which I know will be awful too.Date of experience: November , ( % -100.00)

trustpilot

NEGATIVE 😕

2021/0

Spare part issue and terrible customer serviceSpare part issue and terrible customer service. ( % -100.00) I bought a RadRhino in August. ( % 0.00) The valve was leaking on the front inner tube so ordered a replacement at beginning of September. ( % 0.00) It still has not arrived but more annoyingly I have sent several emails to Andrea Mullet only to be told she can't tell me when it will be dispatched and now she has stopped replying for my request for a contact email of someone who can help me. ( % -7.50) Good bike but not the cheapest. ( % 70.00) Would definitely not buy again because of poor after service!Date of experience: November , ( % -20.00)

trustpilot

NEGATIVE 😕

2021/0

Bad experienceI bought a Radrhino on the . ( % -70.00) of November . ( % 0.00) The bike were on Stock, and therefore i thought it would be easy to receive within one week or so. ( % 43.33) But no, after weeks i haven't heard or seen anything from Rad Power Bike. ( % 0.00) I tried to follow up on e-mails to Rad, and got the answers "we have problems sending the bike due to we are moving our warehouse, and we will do our best to ship the bike"! ( % 43.75) But, at the end nothing happened, and i ended up in cancelling the order! ( % 0.00) I Can not recommend this bike seller. ( % 0.00) If i had read trustpilot before i bought the bike, i wouldnt have purchased the bike at all, due to the bad ratings Rad Power Bike gets.Date of experience: December , ( % -41.25)

trustpilot

NEGATIVE 😕

2022/2

Not great experienceI bought my bike back in . ( % -20.00) It was a bit of a hassle to order to Norway as the order required manual processing. ( % 0.00) Here's their email: "Thank you for reaching out. ( % 0.00) For our customers in Norway we have to create a manual order, excluding VAT." ( % 0.00) Anyway, it all went through. ( % 0.00) A few months later, part of the tail light stopped working; not a crisis. ( % 6.67) A few months after that, the breaks started to squeak. ( % -20.00) I had to bring it to the local repair shop to fix it. ( % 0.00) After winter this year, we discovered that the battery won't charge. ( % 0.00) After a bit of back and forth, the customer support concluded that it was completely dead. ( % -10.00) The promise of - years of battery life is therefore doubtful. ( % -80.00) I must mention that I have a bike from a reputable Dutch manufacturer that I bought in , and it was going on and on all these years. ( % 50.00) The replacement battery costs a little fortune, it's % of the bike price. ( % -18.75) Still, customer support offered me to get one. ( % 0.00) I said that I'll try finding a third-part one, but I wasn't successful with that. ( % 75.00) I got back to them and tried to order one online. ( % 0.00) As Norway is on the list of countries on the checkout page, I expected no trouble. ( % 0.00) Still, I got the same issue with "get in touch if you want to deliver to Norway". ( % 0.00) No prob, I sent them an email. ( % 0.00) To my surprise, they replied that they do not ship to Norway. ( % 0.00) The question is: why were they willing to ship the bike, why was customer service offering me to order a replacement battery, and why is Norway on the list of countries on their checkout page? ( % 25.00) I just don't get it. ( % 0.00) I sit here with a broken bike that is just a piece of crap metal after a bit more than three years. ( % -23.33) Would I ever order from Rad again? ( % 0.00) I don't think so.Date of experience: August , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/0

Don't buy itI bought a new radrhino as I had already two radrhyno first and third editon. ( % 12.88) I haven't recive any order confirmation I reached them and they did not about the order. ( % 0.00) I recived a text about the delivery but they did not attend and they deliver to me the day after whitout update me or dend me any valid track. ( % 0.00) I used the bike once and after about miles the bike stopped to work. ( % 0.00) I reached oit the customer service for ask assistence and they answer me one week later to tell me what I have to check and send them pics as proof of this even if I explained them I did a proper check following theyr guidance instead of solve the problem they ask for proof. ( % 0.00) I sand them the pics the films and everything they ask me as proof that bike don't work now is passed another week I wrote them twice for ask assistence but no answer nothing. ( % 0.00) I would raccomand no one to buy any bike from them because this is ridiculus I would send them the bike back but there is no way to reach them, the most funny is they have two hotline for customer service but no one work I really don't understand why they not put the resource and they just treat client in such bad way. ( % 4.17) I gave them two stars for not forgot what they have done in the past but now they deserve zero star. ( % -25.00) This is an update to answer your reply. ( % 0.00) Ups send me the track but did not attend the delivery which was made it the morning after but you did not confirm my purchase and you didn't know that my bike was out for delivery. ( % 0.00) Here an update about my experience. ( % 0.00) They reached me out and asked me to send pics and film due to understand the issue, after some corrispindence they propose me to pay me one hr of my time and send me some replacement part. ( % -12.50) Unfortunately they sent me replacement but not the dispaly even if it was clear the problem could be come from the display as during my check I reported the bike turned on for a few second by moving display's connector, anyway I am still waiting for an answer I expressed since my first email I would give them back this ebike I spent almost pounds and I can't use it. ( % -6.43) They have a very bad customer service, I guess if you want sell bike in UK for that price you should be able to assist your client but they send me the part from Holland where apparently they have got a factory so UK branch for what is just a storage or what? ( % -12.00) I am very disappointed about this service they can do better than this is not a start up company I can't belive they didn't know how to effort and invest time and human resources for help their issuesDate of experience: August , ( % -15.83)

trustpilot

NEGATIVE 😕

2022/1

Battery wont charge, support doesn't answerAfter one month the battery of my rad city + wont charge. ( % 0.00) The phone number of the support in Europe doesn't work and i have no answer to my emails. ( % 0.00) This is really poor customer service.Date of experience: May , ( % -40.00)

trustpilot

NEGATIVE 😕

2023/0

Bad Support.I have bought my third Radbike for my wife. ( % -35.00) But it was faulty on arrival. ( % 0.00) The Customer service is very bad and doesent deserve to be described as such. ( % -45.50) The tech support guy told me to rip apart another bike to swap all the parts over including the controller to determine what was wrong with the one just out of the box. ( % -50.00) I went along with it in part but after hours of trouble shooting decided that i would like a replacement. ( % -20.00) The support guy told me that UPS would pick it up on a certain day. ( % 21.43) So after going through all the hassle of dismantling it (again) and then packing it in the box the UPS didnt turn up. ( % 0.00) Why one may ask. ( % 0.00) I will tell you. ( % 0.00) The support guy did not contact UPS to arrange the pickup even though he had days to do so. ( % 0.00) (You have to be home all day for the pick up) they only pick up on tuesdays,wednesdays,and thursdays so if you go to work for a living that your problem. ( % 0.00) Now i need to stay home for another day for UPS. ( % 0.00) Who knows if that will work? ( % 0.00) Very disappointed and the saga is not over yet. ( % -97.50) BTW. ( % 0.00) The radbike support reply to this review is from the same guy that has caused this whole issue. ( % 10.00) Don't fall for it and think that it is an attempt to resolve it. ( % 0.00) It is not. ( % 0.00) I fact he has now gone back on his promise to replace the faulty bike!Date of experience: October , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/3

RadPower say they will deliver, but don'tI received my bike from RadPower last August after waiting about a month. ( % 0.00) Four months later the battery dies and I contact the customer support. ( % 0.00) After some troubleshooting, I was promised a replacement battery. ( % 0.00) This was in January of . ( % 0.00) Now it's May and the battery still haven't arrived, even though I've been promised every single week since January that it should arrive shortly. ( % -3.57) According to European law, all companies are abided to replace faulty product or refund the purchase. ( % 0.00) I have at several times pointed this out to the customer support personal, but without any responses. ( % 0.00) They don't even acknowledge my request. ( % 0.00) Instead they keep telling me stories about cyber attacks and that new legislation about shipping dangerous goods are causing issues. ( % -23.18) But that's not true. ( % -17.50) I've been in contact with other e-bike resellers, and they don't experience this level of difficulty shipping batteries. ( % -12.50) Sure, some extra days with customs and whatnot, but not almost months (and counting). ( % 25.00) So I'm left wondering, how is even possible for a company to screw up this bad? ( % -23.33) I deeply regret my purchase. ( % 0.00) I can't send my bike back, because they won't acknowledge my request, even tough I've spoken with them on the phone, and I can't resell it, because no one wants a broken bike. ( % -14.72) I'm left with a very expensive piece of garbage. ( % -32.50) Please be aware, even though their website says that they can deliver, they can't. ( % 25.00) I don't know if they are lying or not, but at this point, I can't recommend anyone to deal with this company.Date of experience: May , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/0

Extremely Disappointed - Do Not Buy from Rad Power BikesI had a truly terrible experience with Rad Power Bikes, and I feel compelled to share my story to prevent others from going through a similar ordeal. ( % -58.33) I recently made a purchase with them, and it has been nothing short of a nightmare. ( % 0.00) I placed an order with Rad Power Bikes, and they charged my card promptly. ( % 0.00) However, that's where the professionalism and reliability ended. ( % 0.00) I received absolutely nothing in return--no receipt, no confirmation, not even a simple acknowledgment of my purchase. ( % 10.00) It was a concerning start to say the least. ( % -30.00) When I reached out to their customer support for assistance, the frustration escalated. ( % 0.00) Their response was astonishingly unhelpful. ( % 50.00) They claimed they had no record of my payment and insisted that they couldn't process a refund because they didn't have the money. ( % 0.00) This was despite the fact that my bank had provided me with proof of the transaction, complete with confirmation numbers and timestamps. ( % 10.00) I had irrefutable evidence that Rad Power Bikes had indeed charged my card, but they refused to acknowledge it. ( % 0.00) The lack of transparency and their unwillingness to resolve the issue is deeply concerning. ( % 0.00) It is quite evident that their customer service is severely lacking, and they seem to disregard their customers' concerns. ( % 25.00) My experience with Rad Power Bikes has left me incredibly frustrated and disappointed. ( % -48.33) I have now resorted to pursuing other avenues to get my money back. ( % -6.25) I cannot emphasize enough how important it is to avoid doing business with Rad Power Bikes. ( % 20.00) It's truly disheartening to see a company engage in what appears to be deceptive practices, and I don't want anyone else to fall victim to their apparent scam. ( % -1.25) In summary, Rad Power Bikes charged me for a purchase, failed to provide any confirmation, and refused to refund me despite my bank's proof of payment. ( % -50.00) I would strongly caution against buying from them. ( % 43.33) Please consider other reputable options for your biking needs.Date of experience: October , ( % 18.75)

trustpilot

NEGATIVE 😕

2022/0

Ordered a front rack from Rad Power...Ordered a front rack from Rad Power Bikes UK website. ( % 0.00) Rack arrived in a few days - with no delivery issues. ( % -20.00) ThanksDate of experience: August , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/0

They don't allow multiple Gift cards to...They don't allow multiple Gift cards to be used on the same order. ( % 0.00) Crazy If you were sincerely sorry you would allow two gift cards to be used... ( % -55.00) The rule makes no sense.Date of experience: June , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/0

Buyer bewareThe concept of this company seems ok but terrible systems and management. ( % -25.00) Would not advise to order from this company. ( % 0.00) Buyer beware - you may well not get what you order!Date of experience: May , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/1

Customer Service and Shipping times ABYSMAL!I got my RadRhino in the middle of January. ( % 0.00) The battery however was never able to charge. ( % -25.00) After many back and forth emails with the RadPowerBikes Customer Service agents (I think I'm up to ), which from the start acknowledged that there was a problem with the battery charging, as per the videos I sent them, I finally was promised a new battery weeks ago. ( % 15.91) I have yet to recieve the battery and it is now . ( % 0.00) months since I sent them the first email. ( % 25.00) They said it would take UP TO weeks to ship. ( % 0.00) I am very unhappy with this, and am still unable to use the bike for commuting and am thus forced to use a lot of money the bike was supposed to save me. ( % -52.67) Do not recommend.Date of experience: April , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/0

Do not count on them for spare parts...Do not count on them for spare parts og something gira wrong with your bike, it's not their problem that your bike bought from them does not work anymore. ( % -50.00) It's your problem.Date of experience: March , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/0

Set me freeI purchased the Rad Rhino plus step through. ( % 0.00) It was delivered in the timeframe as promised. ( % 0.00) I am years old and the ebike has set me free. ( % 25.00) I am no longer afraid of I can't do it. ( % -60.00) I ride every day. ( % 0.00) I wish the government subsidized ebikes for the elderly. ( % 0.00) It has truly changed my life.Date of experience: April , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/0

A bad start, but a good finish.Received my bike today, was really excited till I saw the damage to the packaging. ( % 12.50) Once the bike was removed from the packaging I could see some damage to the rear of the bike. ( % 0.00) On attempting to put the bike together I found the rear forks to be twisted so it is impossible to line the rear wheel up, it is pushed up against one of the forks. ( % -58.33) I've tried multiple times to contact the uk helpline but it seems there's no one home! ( % 0.00) No one answers the phone so what's the point in a helpline if no one man's it?! ( % 0.00) I'm furious. ( % 0.00) The UPS guy that delivered it apologised for the damage to the box stating that was how they received it. ( % 0.00) The bike has been compressed by an extreme force at some stage from the manufacturer to me. ( % -12.50) It's infuriating that companies take no care in conveying peoples goods, all those damaged goods end up costing everyone more in the long run so everyone loses out, and people in my situation now have a massive fight to get a new replacement, why make it so bloody difficult? ( % -20.17) An addition; After eventually getting a response from RadPower, they were very apologetic and got on to this mess straight away. ( % 7.50) They arranged for the collection of the wrecked bike and started a new order for a new replacement bike. ( % 13.64) The lady I dealt with was extremely helpful and attempted to keep me informed along the way. ( % -12.50) The replacement bike arrived just over a week later and I am pleased to report that this was immaculate and I was up and riding within hours. ( % 25.00) Absolutely over the moon with it and have started clocking up the miles, luckily the weather has been glorious so the rides have been even more enjoyable.Date of experience: May , ( % 34.44)

trustpilot

NEGATIVE 😕

2023/1

Rad Bike has been a nightmare in my...Rad Bike has been a nightmare in my life. ( % 0.00) I bought a Rad CityPLus and from the moment a got the bike, I had to leave the bike at the service shop ( dont even try to repond to this RAD- I HAVE proof and all communication with your horrible customer service in Europe) after months of havng my bike at the service shop on and off, they made me go with my bike from Amsterdam to Utrech ( which s far far from any train staton) and they allowed me to change to a new one ( of course I had to pay for the upgrade) I am sooo disappointed with the way the customer service team handled my terrible experience and it was only fixed after I escalated to the US team. ( % -28.92) If you are in EU stay away from RAD - they are leaving Europe anyway, so stay away.Date of experience: July , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/1

Missing battery and serious issues with deliveryI ordered an bike on March. ( % -26.67) The delivery company kept making delivery attempts without ever knocking on the door and always informing of these "attempts" after the fact. ( % 0.00) Finally I changed to a pick up point and had to organise the transport myself. ( % 0.00) However this was only the start of the trouble. ( % -10.00) It appeared that the battery was missing from the package. ( % -20.00) After contacting the customer service I was promised a delivery of a battery within business days. ( % 0.00) Yet, the item seems to still having not dispatched and the bike is standing in the storage room gathering dust. ( % 0.00) Now I just want to return the bike which cannot be used and have a refund on the bike and the paid delivery costs for a product that is faulty and unusable. ( % 0.00) After months of waiting I want to buy a bike that I can actually use.Date of experience: May , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/2

Radically Underwhelming) Upon reception of the bike, we realized that it is *not* meant for riders under a certain height. ( % 21.43) This needed to be specified on the website but was not ! ( % 0.00) Now we are stuck with a "family" bike that is only suited for certain (male) members of the family and we will have to invest in another bike especially for my small stature. ( % -0.71) Apparently this pb has since been addressed so guess it's just too bad for us for having been early adapters... ) After one week of use, an inner tube exploded and after days of research and phone calls we realized that Rad was out of stock and no other retailers carried the replacement. ( % -9.75) Shortly thereafter, we were contacted by the company who stated that our bike had a recognized flaw and that we would have to wait for them to re-design the inner-tube and replace said part. ( % 0.00) In the meantime we were invited to *not* attempt to repair or replace the part on our own as it would represent a danger to the rider. ( % 60.00) months later, we finally received the replacement part. ( % 0.00) Needless to say, we did a lot of driving in those months...Would NOT recommend.Date of experience: August , ( % -50.00)

trustpilot

NEGATIVE 😕

2023/1

no refund- very bad customer service ...Very bad customer service that doesn't help, always just puts me off and doesn't give me my money back. ( % -53.67) The reason for the problem was that I wanted to change my online order within the EU right of withdrawal period because I wanted a different bike from Radpowerbikes. ( % 14.29) I described this to customer service. ( % 0.00) He advised me that if the bike was already on the way, not to accept the UPS delivery. ( % 0.00) I did this and I got a message from UPS that the bike would be sent back to Radpowerbikes. ( % 0.00) This was already month ago. ( % 0.00) Since then, I've been getting reassuring messages from Radpowerbikes again and again, saying that they don't know whether the bike has arrived at radpowerbikes or that the bike supposedly hasn't arrived, and that they would get in touch if it arrived. ( % 0.00) I don't get the impression that they are really trying to help me. ( % 20.00) It almost seems like the company just wants to delay the repayment. ( % 20.00) Customer service shouldn't have advised me to refuse to accept the UPS delivery if there were such big problems with the return process afterwards. ( % 0.00) Because now I have neither a bike nor my purchase price of EUR...Date of experience: August , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/3

Worst service and still waiting for my...Worst service and still waiting after months first for the bike and now for the refund ! ( % -34.38) Since months I had been waiting to get the bike that replaced my car journey... My son and me totally depend on this mode of transport as we live rural... ( % 4.55) I put all our savings into this purchase which for some may sound crazy but for us as veg growers is the reality.. ( % -10.00) I was never at any moment updated by the company on the process but only after chasing them several times was I told there are delays due to brexit... ( % -4.17) I have been waiting months now and requested my money back which again seems to start a new waiting game... ( % -8.79) Everyday I call the duration how long it usually takes gets longer... First day its h the second day I call it suddenly went up to ... ( % -4.17) This is a ridiculous costumer service that doesn't seem to even want to pretend to respect their customers.. ( % -33.33) I sincerely hope I get my money back as I urgently need it to buy another bike not from radwagon...Date of experience: August , ( % 25.00)

trustpilot

NEGATIVE 😕

2022/2

Waiting three months for a replacement...Waiting three months for a replacement battery for my new rad city . ( % 13.64) Ony got weeks use of the bike. ( % 0.00) Terrible communication and zero customer service- so frustrated!Date of experience: April , ( % -100.00)

trustpilot

NEGATIVE 😕

2022/0

bad customer serviceI bought a rad mini step-through if you don't live in the service area and when it breaks down and it will it becomes a throwaway bike you ask where to take the bike and you get ignoredDate of experience: February , ( % -23.97)

trustpilot

NEGATIVE 😕

2022/2

Very poor after sales serviceBought the bike in January, received it weeks after and it did not work due to an electronic issue. ( % -32.25) months after I still did not get a solution to solve the problem. ( % 0.00) They said they would send some service parts but never received, that was already a month ago. ( % 0.00) Can't use the bike since the very beginning. ( % 20.00) Would not make the same choice again. ( % 0.00) I already contacted the support service as a minimum times and no solution! ( % 0.00) Answers in social media are always the same:"please contact support center". ( % -2.22) But talking to the support center is a dead end!Date of experience: March , ( % -15.00)

trustpilot

NEGATIVE 😕

2022/2

RAD WAGON dangerous to ride tyres explodingRadbike's has now issued a don't ride the Radwagon until further notice email ! ( % -30.00) !! ( % 0.00) their tyres are exploding, this did happen to me and they brushed it off as a one off and took over a month to send new parts. ( % 6.82) They sent out a new tyre after over weeks delay and then a month later issued a stop riding your bike email as its dangerous, this is in the email .....Please stop riding your RadWagon and inspect the tires on your RadWagon according to the instructions below........... ( % -15.45) The tyres on the rad wagon are exploding... and yes this happened to me and they replaced the tyre With the same dangerous tyres they have been selling ... now they are not answering any email and still no solution. ( % -30.00) the bike I brought is useless and in the shed DONT TRUST THIS COMPANY, they are selling faulty and dangerous bikes .. if you want more info on this just google rad wagon tyres exploding..Date of experience: September , ( % -20.00)

trustpilot

NEGATIVE 😕

2022/4

Terrible quality. ( % -100.00) Do not buy.I bought my Rad Power Bike (City Runner) in November . ( % 0.00) The bike malfunctioned in January , just two months after buying it brand new. ( % 13.64) The company took months to send me a new piece. ( % 13.64) Now, after riding the bike for just three months, the brakes are failing. ( % 0.00) I am beyond disappointed with the quality of this bike. ( % -75.00) The quality is extremely poor, after having the bike for less than months, the bike is already significantly rusting, even though I keep the bike stored undercover. ( % -6.39) The rust appears to be from my general use of the bike. ( % 5.00) I am very unhappy with this bike and would not recommend it to anyone!Date of experience: April , ( % -78.00)

trustpilot

NEGATIVE 😕

2022/0

Waiting for my bike for Business days. ( % 0.00) Sales have no idea what is going on,Ordered my bike on the th of April and haven't received it yet. ( % 0.00) When I call them (probably called or times already) they tell me my order has been allocated at the warehouse but it's waiting shipment. ( % 0.00) For the last weeks. ( % 0.00) From what I understand, they don't have a direct line of contact with the warehouse. ( % 10.00) It's outsourced. ( % 0.00) They have no idea what is going on, no idea when it will be shipped and no idea why it hasn't been shipped yet. ( % 0.00) Only offered solutions are: Cancel the order or wait. ( % 0.00) Very very disappointed with the sales experience. ( % -97.50) And to still have a -Business day delivery time on new purchases on the website is insulting.Date of experience: May , ( % 13.64)

trustpilot

NEGATIVE 😕

2022/1

Frustrating experience! ( % -50.00) Forgotten Order?Frustrating experience! ( % 0.00) I ordered my Rad Mission at the beginning of February and still did not get it. ( % 0.00) Beginning of April Rad Power Bikes promised it will be delivered in the next weeks. ( % 0.00) weeks later I still have no notification. ( % 0.00) After months of waiting I cancelled the order. ( % 0.00) Seems like my order has been forgotten.Date of experience: April , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/0

Quite simply the worst customer service...Quite simply the worst customer service ever experienced. ( % -24.00) EURk paid in full upfront for a bike and accessories. ( % 35.00) After weeks I still have not received it despite trying to constantly follow up on emails and phone. ( % 0.00) No meaningful explanation at all given. ( % -25.00) Now they want to refund me. ( % 0.00) But are trying to force me to find packaging and organise freight at the cost of my time. ( % 0.00) Absolutely abysmal company to deal with.Date of experience: July , ( % 20.00)

trustpilot

NEGATIVE 😕

2022/0

Bike discounted soon after purchaseI ordered Radmission , weeks ago. ( % 0.00) The bike was delivered in days, and I'm satisfied with it so far. ( % 30.00) But I'm really disappointed with the customer service, as they refuse to refund me the discounted price difference after dropping the bike price by euros, just a few weeks after I made the purchase! ( % -50.00) The least they could've offered is some store credit! ( % -37.50) !Date of experience: October , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/0

I bought RadRhino bikes a few weeks...I bought RadRhino bikes a few weeks ago and the UI Display in one of them has failed. ( % -30.00) I emailed them over a week ago and am yet to get a response! ( % 0.00) To add insult they then emailed me yesterday to announce the opening of the UK site with an offer of PS off each bike! ( % 0.00) I now have a non-functioning full price bike and had I waited a couple of weeks could've saved PS!!!! ( % 85.45) Although after nothing happening about the fault I'm just going to send the bikes back and go elsewhere! ( % 0.00) weeks after submitting a support request i still haven't heard back from anyone at Rad about this!! ( % 0.00) there customer service sucks!Date of experience: July , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/1

Forget about Customer Service from RAD netherlands.The bike is amazing. ( % 60.00) The customer support is a disaster. ( % 0.00) I got the bike and after less than one month of use it had issues and stoped working. ( % -16.67) After some back and forth I took to the certified service. ( % 0.00) Bike was fixed after weeks of wait. ( % 10.00) Once I got the bike, weeks later it stopped working. ( % 0.00) Service again ans weeks. ( % 0.00) Once I got the bike bak, the very next day stopped working. ( % 0.00) Carlos Cardoso at the support of RAD netherlands, can careless about out issues. ( % -50.00) The responses are always scripted and he is not escalating at all. ( % 0.00) I am so disappointed with this whole process and wish I havent bought the Rad.Date of experience: May , ( % -27.50)

trustpilot

NEGATIVE 😕

2023/0

The bike arrived well packed but several issuesThe bike arrived well packed, all assembled no problem! ( % 0.00) Upon ordering you can order optional extras, of which mud guards (fenders) was one, I ordered these as they were an optional extra only to find them on the bike already when it arrived, I didn't need to order the mud guards at all ! ( % 0.00) ! ( % 0.00) Also the bike has a gearing fault so I'm going to have to take a brand new bike to the cycle shop to get it adjusted as the chain constantly slips and is very difficult to ride because of it. ( % -17.12) I have tried getting onto Rad cycles but they keep ignoring the mails and not getting back to me, a common theme according to others!Date of experience: September , ( % -15.00)

trustpilot

NEGATIVE 😕

2022/0

Great bikeGreat bike, star as the bike needed some basic adjustments by a mechanic after assembly, they use UPS as their courier which I find are pretty consistently awful (packages will arrive damaged, at wrong address etc). ( % -9.00) Their Customer service was responsive and helpful. ( % 0.00) Can't fault the bike.Date of experience: September , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/0

RadRhino Fat Boy.RadRhino - since January I've managed miles it's like knocking your head on the wall trying to get sense from these people! ( % 0.00) Do you not buy expensive equipment off the Internet because there is no backup! ( % -62.50) Repairs you have to do yourself as this company has no outlets in UK. ( % 0.00) Electrical problems!!! ( % 0.00) Still waiting for my partDate of experience: May , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/0

Not sturdy enough in the long runOverall, my Radwagon is quite useful, and I bought it for less than the equivalent options available at the time of purchase (in ). ( % 9.67) In the long run, the bike seems unfortunately not very sturdy. ( % -7.50) The rear wheel has become seriously warped. ( % -33.33) The repairman to whom I brought it expressed serious doubts about the factory settings. ( % -33.33) Some spokes were tightened to the point of almost breaking the threads, while others were completely loose.Date of experience: April , ( % 10.00)

trustpilot

NEGATIVE 😕

2023/0

Replacement defective headlight - warranty -year periodWe bought a Radwagon in February (order -). ( % 0.00) The headlight already became defective. ( % 0.00) Within the -year warranty period, we requested a replacement of the headlight free of charge. ( % 40.00) Unfortunately, we have not received any response at all to our request, even after sending several e-mails.Date of experience: December , ( % -25.00)

trustpilot

NEGATIVE 😕

2024/0

RadcityI have a radcity bike, not even km and the tires ruptured The fork was leaking from the very start The gears slip and the chain is not one for a speed, after km the engine doesnt engage like it should Very poor qualityDate of experience: January , ( % -16.00)

trustpilot

NEGATIVE 😕

2023/0

Klantendienst onbereikbaar en onvolledige leveringHello, my rad city plus was delivered on -- without a battery. ( % 0.00) I immediately reported this to your european customer service but still get no response after days of waiting. ( % 0.00) I also contacted the shipping company with this notification, they say I should contact you guys. ( % 0.00) I have no support ticket yet all I can provide is an order number -. ( % 0.00) Your european customer service in unreachable and worthless. ( % -40.00) My trust in rad power bikes is seriously damaged and I feel very let down as a customer. ( % -9.63) Hopefully you guys will still come up with a response and solution. ( % 0.00) Best regards,RobbieDate of experience: September , ( % 100.00)

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Radpowe(Europa)

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