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iFit

Source of reviews: trustpilot

All times

Number of Reviews

573

is below the industry average

group-sport industry avg. is 1484

Number of Sentences

5109

is below the industry average

group-sport industry avg. is 19309

Company Sentiment Score

is above the industry average

group-sport industry avg. is % 0

% of Answered Reviews

73.3%

is below the industry average

group-sport industry avg. is 82

Company Response Time

2.44

is below the industry average

group-sport industry avg. is 6

(group-sport)

Word	Frequency ⤵️	Positive Percentage ⤵️	Negative Percentage ⤵️
Treadmil	282	51.32	43.42
Membership	270	56.69	40.16
Workout	247	71.84	26.21
Cancel	202	52.68	41.07
Purchase	178	58.47	37.29
Charge	173	49.52	47.62
Support	151	51.58	44.21
Nordictrack	146	66.67	33.33
Subscript	123	60.24	38.55
Refund	119	46.58	50.68
Account	118	56.94	41.67
Contact	117	50.65	45.45
Response	116	47.62	50
Great	111	83.12	15.58
Phone	94	60.47	34.88
Credit	93	59.7	35.82
Renew	91	51.52	45.45
Worst	86	20	80
Equipment	84	67.21	31.15
Trainer	75	88.24	11.76
Screen	71	69.57	30.43
Warranti	65	0	0
Trial	59	71.05	28.95
Horrible	53	17.39	78.26
Ellipt-	50	50	46.67

All Reviews

ⓘ

Sentiment highlighting treshold %: 50

Some reviews are not visible due to performance.

Reviews

Positive reviews

trustpilot

POSITIVE 🙂

2023/2

Good luck getting a response ( % 70.00) I purchased a NordicTrack Elliptical back in August and have had major issues from the start ( % 3.13) Grinding and clunking, loud noises, metal shavings coming out the bottom ( % 10.00) Ive opened service request orders, no response, Nothing ( % 0.00) No response to emails ( % 0.00) No call back ( % 0.00) Disconnected via chat ( % 0.00) It's as if they have intention of honoring a manufacturer's warranty ( % 0.00) They are a lawsuit waiting to happen ( % 0.00) Date of experience: February , ( % 0.00)

trustpilot

POSITIVE 🙂

2023/2

Absolutely a nightmare to deal with iFitAbsolutely a nightmare to deal with ( % 20.00) I bought a $ exercise bike and it came with a free Ifit account ( % 40.00) It required a credit card to open the account ( % 0.00) I reluctantly gave the number and after a few months I found the app to be useless ( % -35.00) I changed the account to free and forgot about them ( % 40.00) Each year they have been charging my card ( % 0.00) I call them and they never answer ( % 0.00) I email them and they never respond ( % 0.00) I found that they have charged me anyways and never refunded my money ( % 0.00) Finally I have filed a dispute, cancelled my card so hopefully they will go away ( % 0.00) I was never able to get back the first charge for $ so my bike basically cost me twice what I expected ( % -2.50) Date of experience: February , ( % 0.00)

trustpilot

POSITIVE 🙂

2023/2

the treadmill suddenly sped up to …the treadmill suddenly sped up to mph, the max -- twice -- and threw me off ( % 0.00) I called their "customer service" who put me on with their legal for min and then disconnected me ( % 20.00) I then called back and supposedly was going to get called about exchanging the machine -- we made an appt and I delayed going to work ( % 0.00) Of course no one called ( % 0.00) Then I called this morning, left a call-back number, and the call-back just disconnected ( % 0.00) I guess they don't want to talk to me ( % 0.00) I would think given I have two cuts and a sprain from being thrown off they probably don't want to hear about it ( % 0.00) Date of experience: February , ( % 0.00)

trustpilot

POSITIVE 🙂

2023/2

Do not give this company any of your…Do not give this company any of your financial information! This year they charged my credit card ( % 0.00) $ and I never authorized it! Here's how I know I didn't ( % 0.00) ( % 0.00) ( % 0.00) all I had to do was go into my billing in my account to see that I don't even have any methods of payment in there! Seems pretty fraudulent to me!Date of experience: January , ( % 25.00)

trustpilot

POSITIVE 🙂

2023/2

Purchased a Rower with Paid year iFit…Purchased a Rower with Paid year iFit subscription for $ ( % 0.00) IFit subscription was the catch and I got fooled ( % 0.00) When I applied the iFit subscription, it showed that subscription code is invalid ( % 0.00) Raised case and response over days ( % 0.00) Wrote multiple emails as there is no local contact for Australia ( % 0.00) Nordictrack does a good job on google ads but i wish I would have checked Product review, trustpilot review and other places ( % 28.75) Nordictrack iFit has % negative reviews ( % -30.00) I will keep chasing up ( % 0.00) Not sure if they take customers for a fool but I ain't gonna be oneDate of experience: February , ( % -25.00)

trustpilot

POSITIVE 🙂

2023/2

iFit is a great platform let down by…iFit is a great platform let down by sneaky business practices ( % 32.22) As somebody that wishes and is willing to give money to iFit I've had the following experiences: * iFit will auto-renew at the highest possible cost option even when you remove your card details from web ui prior to billing ( % 6.25) * You must enter you payment details in the iFit web ui to apply a subscription you purchased outside of iFit (e ( % 0.00) g ( % 0.00) from NordicTrack direct) ( % 10.00) Once you enter the card details you're put back on auto-renew * You will not see individual membership listed as a renewal option in the iFit web ui ( % 0.00) * If contact iFit support regarding all this you may nor may not get an answer ( % 0.00) * If you do eventually get them to move you to individual membership, be aware it it more expensive to purchase this option from the iFit web UI than any other source, including NordicTrack and Proform ( % 2.50) * All emails you send to iFit will bounce back as undeliverable ( % 0.00) I suggest you post on Facebook instead ( % 0.00) Date of experience: February , ( % 0.00)

trustpilot

POSITIVE 🙂

2023/2

The monitor on my NordicTrack recumbent…The monitor on my NordicTrack recumbent indoor bike broke ( % 0.00) I bought the bike in October ( % 0.00) Two months later the monitor busted ( % 0.00) The part has been on order for weeks ( % 0.00) I've called customer service several times ( % 0.00) Each time the wait is hours long ( % -5.00) I put myself in the cue so I don't have to stay on the phone ( % 0.00) I never get a good answer as to when the new monitor will be arriving ( % 41.82) Date of experience: December , ( % 0.00)

trustpilot

POSITIVE 🙂

2023/2

iFit has NO support for new treadmill to activateBought a new treadmill from Costco that required a iFit activation code to turn it on ( % 13.64) The activation code does not work and there is no available customer service assistance ( % -20.00) Now I have a new treadmill that cannot be used ( % 13.64) Date of experience: February , ( % 0.00)

trustpilot

POSITIVE 🙂

2023/2

Absolute SCAMMMMM!!!!!!!!!Absolute SCAMMMMM!!!!!!!!!! Unauthorized charges, “customer service” located in India are trained to lie to customers about the fraudulent activities of this company!!! Absolute joke and scam ( % 60.00) Do NOT provide this company with your cc info ( % 0.00) Date of experience: February , ( % 0.00)

trustpilot

POSITIVE 🙂

2023/2

Basically a scam membershipI agreed to a free -month trail to unlock my machine ( % 40.00) It's mandatory that you sign up for the -month trail ( % 0.00) iFit will automatically charge you a premium family membership after the free trail ( % 40.00) I did not authorize a paid membership and certainly not a family membership ( % -10.71) Crooks!Date of experience: February , ( % 0.00)

trustpilot

POSITIVE 🙂

2023/2

Bought rower and went to register my…Bought rower and went to register my free years membership and it said no longer available what a joke never will I sign up unless I get at least free - months free to see how it goes Avoid don’t buy from this companyDate of experience: February , ( % 26.00)

trustpilot

POSITIVE 🙂

2023/1

Nordictrack BEWARE!!!I have got this treadmill on -- and its the and I still have not used it! The support people have no clue and hang up on you ( % 0.00) We need help with this, its $ worth of junk in my room ( % 30.00) I also bought a R bike from them, my wife said she don't like it and every time she uses it the screen goes out halfway through the workout ( % 0.00) We contacted the BBB and put a complaint in and Ifit syas they will take it back but I pay shipping, now that is sitting there, STAY CLEAR OF IFIT IT IS JUNK and no support unless you want to talk to a non-english speaking person and then they hang up on you!Date of experience: December , ( % -6.67)

trustpilot

POSITIVE 🙂

2023/1

No support available at all ( % 40.00) We have the treadmill from them that's been having issues and I've been trying to contact their support via online forms, emails, online chats, phone call for over weeks and haven't been able to talk to one person! No response for the multiple emails, nobody is available on online chat after the bot, forever hold on the phone ( % 34.17) Very disapointing ( % 20.00) Date of experience: January , ( % 0.00)

trustpilot

POSITIVE 🙂

2023/1

I am giving the system a star due to…I am giving the system a star due to the one year gift card I received with the new unit not being valid any longer ( % -3.79) I was advised that I could receive a month free if I just give them my credit card info! Also had no reply from customer service ( % 50.00) I am sure that the on line coaching is probably fine, however I just wanted to create my own workout based on the routes I ride, however I have to buy the subscription to do this ( % 50.56) Date of experience: January , ( % 0.00)

trustpilot

POSITIVE 🙂

2023/1

IFIT updates software and your machine is worthlessSeveral years ago I bought an Elliptical Machine to stay fit, and it has IFIT for workout applications ( % 40.00) You would log in to the IFIT server and the WIFI would transfer the workouts to my machine ( % 0.00) Here is the problem, my machine will no longer support the newer software on IFIT and it is now making my machine obsolete ( % 0.00) I was able to run the MAP workouts and the VIDEOS with no problems before ( % 50.00) First, the LIVE workouts became unavailable, then the MAP-BASED WORKOUTS and the RECORDED VIDEO WORKOUTS became unavailable to my machine ( % 19.32) Nothing works now ( % 0.00) I lost the last month of workouts with IFIT and customer service was not helpful at all ( % 0.00) They basically told me there was nothing they can do once my older machine software became outdated ( % -11.67) So, I would have to buy a new machine to continue working out with IFIT ( % 13.64) Now, the company might as well change its name to IFAT, because that is the position they are putting me in ( % 0.00) These machines are very expensive and their answer would be for me to buy a new machine ( % -25.68) They get you when they change their software ( % 0.00) I will NEVER buy an IFIT machine any longer ( % 0.00) Their customer service is useless just as well as IFIT is ( % -50.00) Date of experience: January , ( % 0.00)

trustpilot

POSITIVE 🙂

2023/1

I purchased the equipmentI purchased the equipment, and it came with the Ifit program ( % 0.00) It worked for a week or so, then stopped ( % 0.00) Since they make you put your credit card on file, I got busy, and yes, I did not use the equipment, but I had sent an email to them and NEVER got a response ( % 10.00) Then they asked for me to renew ( % 0.00) I then sent a email to them and it started to work again! Strange ( % -5.00) ( % 0.00) Then after another week again, it stopped ( % 0.00) I was then promised to have a free month and that was also not honored ( % 40.00) IF and when it works it is good, but if not you get a race track look to it and watching the wheel is more interesting ( % 56.67) The service is horrible ( % -100.00) Also to keep track of which routines you had been using is hard to work with ( % -29.17) It does not keep track of what your next class is ( % 0.00) I would never use it ever again ( % 0.00) super unhappy and they don't care ( % -13.33) Date of experience: December , ( % 0.00)

trustpilot

POSITIVE 🙂

2023/1

IFIT Membership via PROform is a SCAMIFIT Membership via PROform is a SCAM ( % 0.00) I cancel my memberrship and they still continue to bill me ( % 0.00) I dont even use the bike ( % 0.00) To top it off u can only get a live agent to speak if you are purchasing a bike ( % 21.21) Other departments such at the billing u will be on the phone for hrs until your phone battery dies ( % -6.25) No one ever answers ( % 0.00) All I want is my money back and to stop the subscription ( % 0.00) I will make a u tube video , put it on face book and call the news ( % 0.00) I need this to resolve immediately ( % 0.00) Date of experience: December , Date of experience: January , ( % 0.00)

trustpilot

POSITIVE 🙂

2023/1

If I could give it a zero I wouldIf I could give it a zero I would ( % 0.00) I just purchased a treadmill and was able to complete one class before iFit stopped working ( % 30.00) I completed all of the resets, one of which requires you to use a paper clip, all before attempting to reach out to the company ( % 0.00) Only to find out they are either not open or just never took their automated voicemail off the recording ( % 0.00) So frustrated!!!Date of experience: January , ( % 0.00)

trustpilot

POSITIVE 🙂

2023/1

Company automatic update destroyed my…Company automatic update destroyed my console and they won't replace it now ( % 0.00) According to social media this is a very widespread issue ( % 11.67) Date of experience: January , ( % 0.00)

trustpilot

POSITIVE 🙂

2023/1

If I could give iFit Nordic track zero…If I could give iFit Nordic track zero stars then that would be more deserving ( % 55.00) My treadmill came with no hardware, no directions, no bolts and no screws and is sitting in pieces all over my floor ( % 0.00) I have sent multiple emails and spent several hours waiting for their customer service (non-existent) on the phone ( % -3.33) Returning to Sams Club ( % 0.00) POS!Date of experience: January , ( % 0.00)

trustpilot

POSITIVE 🙂

2023/1

Ifit RocksI don't think that the bad reviews below have anything to do with ifit personally, they look like the bike ( % -35.00) I Love, love love Ifit training! They put so much into bringing us beautiful landscapes, history etc ( % 53.50) ( % 0.00) They are the only ones doing anything like this ( % 0.00) I had a problem with my software for a few days, they when nothing worked I called, and Devon walked me through it ( % -20.00) He was great! Thank you Ifit you make excersising fun!Date of experience: January , ( % 100.00)

trustpilot

POSITIVE 🙂

2023/1

My machine went frozenMy machine went frozen, I emails, called and tried to chat for over a week ( % 0.00) I got hold one agent yesterday, and she was nice to help to diagnose and told me I have hardware problem, she scheduled a call back today ( % 30.00) But I did not receive any call ( % 0.00) I tried to call, but being on hold for over an hour, no response ( % 0.00) I tried to chat, but cannot get hold of the agent for parts as well ( % 0.00) It is indeed more than frustrating ( % 5.00) Date of experience: January , ( % 0.00)

trustpilot

POSITIVE 🙂

2023/1

No customer support!I bought a pro-form exersize bike on // ( % 0.00) There is an error message on start up screen ( % 0.00) I have emailed multiple times, tried the on line chat only to be told to call support ( % 0.00) I have tried daily to call support during their “normal business hours” and have only been put on hold, or told they are closed ( % 1.25) Do not purchase any IFit equipment!Date of experience: January , ( % 0.00)

trustpilot

POSITIVE 🙂

2023/1

PROFORM SmartPower Studio cycleI have a PROFORM SmartPower studio cycle ( % 0.00) On Dec th, I was going to ride, and the console screen displayed that a software update was available ( % 40.00) I selected update and the screen buffered for several minutes and then went dark ( % -7.50) It will not power up ( % 0.00) I have been on the phone regularly trying to get this fixed ( % 5.00) I can reach an agent about % of the time ( % 0.00) But I get a run around about how they have a new console on back order for me ( % 6.82) The last agent at UTS told me I have to contact the manufacturer, PROFORM, for service/repair ( % 0.00) I called them and it's the same people ( % 0.00) I did receive an email from ICON on Dec apologizing and asking for all the data on the equipment I have ( % 0.00) I provided the information, which they already have and have yet to hear back ( % 0.00) I sent an email back today asking for contact from a customer service manager ( % 0.00) This is poor ( % -40.00) Date of experience: January , ( % 0.00)

trustpilot

POSITIVE 🙂

2023/1

Console failure Nordictrack Treadmill/ Ifit /iconI think % of reviews resulting in a rating of out of sums it up for me having experienced complete lack of any interest in helping solving issue for treadmill… ( % 19.44) That was after hours trying to get through for assistance ( % 0.00) Issue related to frozen screen initially and then Supported API: error after factory reset as instructed ( % 0.00) Nordic track referred to Ifit and Ifit said console dead - no parts and no alternative from either so left with very expensive coat hanger after circa years ( % -28.33) Shocking service and no accountability @Ifit, @nordicktrack, @icon uk Interestingly what no one said was that people worldwide were experiencing this same error after an apparent software update circa December ( % -11.25) Allegedly lawsuit has been filed in the States over issue in multiple states? Anyway we seem to be we getting somewhere with retailer who taking responsibility but would never buy another Ifit/ nordicktrack/ icon product after this awful experience Its such a shame as treadmill was pretty awesome - but when you pay good money for a top of the range product fit for purpose for reasonable time comes as a given does it not?Date of experience: January , ( % 19.50)

trustpilot

POSITIVE 🙂

2023/1

Customer service is a jokeThe content is great but the customer service is absolutely horrid ( % 50.00) Ifit have offered milestone rewards and I’ve had to chase them down to cough up the reward each time ( % -15.56) This last time I had reached workouts in December and did not get an email link for a reward ($ ifit voucher) ( % 0.00) I have been chasing them since December and now at the end of January I finally get a reply (got my name completely wrong so I’m not even sure if they were replying to me) asking me for a screen shot to prove my points tally ( % 0.00) I don’t have one but had they replied to me in December they would have seen my total ( % 0.00) It’s like pulling teeth ( % 0.00) They don’t offer rewards anymore and I can see why ( % 0.00) What a joke! Don’t offer what you are not willing to give or you will get negative reviews ( % -21.25) Date of experience: January , ( % 0.00)

trustpilot

POSITIVE 🙂

2023/1

Buyer BEWARE!I will never buy from Nordic track ever again ( % 0.00) BUYER BEWARE ( % 0.00) It’s been a nightmare straight out of the box ( % 20.00) I purchased a brand new treadmill xi and it sat unused for months (because they included the wrong hardware kit so I couldn’t assemble it) ( % -18.18) Then one of the main foundation screws could not be inserted at all (defective) ( % 16.67) I also had to duck tape parts together that were cheaply made and don’t fit together properly on the console and arms ( % 26.67) Looks hideous! It took months to finally get a technician in and they couldn’t fix it ( % 0.00) Several more weeks went by and they sent two more technicians who finally got the screw in but then the belt quit working! It still hadn’t been used yet so I have no clue why it stopped working ( % 25.00) Now I’m in an e-mail war with customer service who has told me to check the wiring myself and to basically just accept it the way it is as it was working when the technician left… “sorry about my luck” was the response I got ( % -50.00) I’m stuck with it unless the technician seems it unrepairable ( % 0.00) So I wait several more months I guess??? And as for the warranty, I was told at purchase that I would be contacted by a Canadian rep to go over purchase options— well turns out they no longer offer extended warranty so again, too bad for me (now that they have my money) ( % -6.67) How convenient! Red flags everywhere! I will never purchase from Nordic track again ( % 0.00) I am stuck with a brand new machine that only works intermittently ( % 6.82) Parts are loose that have to be taped together and it rattles—technicians did nothing to fix any of the loose parts ( % -7.69) Customer service is the worst ( % -100.00) I will make it my mission to warn future customers ( % 0.00) I feel there should be recall on this particular model ( % 16.67) Fraudulent company for sure ( % 50.00) If you have $,+ to waste then definitely buy a Nordic track! You will absolutely be disappointed ( % -31.67) Date of experience: January , ( % 0.00)

trustpilot

POSITIVE 🙂

2023/1

Take your money instantly, don't refund when their service doesn't workBought their membership thinking it was compatible with my machine ( % 0.00) Found out within minutes that most of the functionality was not present and cancelled my membership on the same day as well as requesting a refund the same day, well within their day policy ( % 12.50) Over a month later and no contact or refund received despite subsequent attempts to contact them ( % 0.00) This is theft ( % 0.00) To top it all, some of my machine's functionality has worsened since upgrading to their latest software ( % 50.00) Keys becoming inoperable despite being in working order ( % 45.00) This is vandalism ( % 0.00) Avoid!Date of experience: December , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/12

iFit serviceThis review was originally a one star review, but after it was posted, iFit actually did everything they could to help resolve the issue ( % 18.75) Review moved back to three stars after no response from their team regarding another issue with the same machine ( % 0.00) It's been days and I've sent three follows ups ( % 0.00) So disappointing ( % -60.00) My original review is below, but it looks like everything is in the works to be resolved in the next - days ( % 18.75) ===================================== My NordicTrack xi treadmill stopped working on Aug ( % 0.00) I contacted iFit support and the rep recommended purchase lube ( % 0.00) I ordered it and it arrived six days later on Aug ( % 0.00) After applying the lube, the issue was not resolved and continued ( % 0.00) I emailed support on Aug , heard nothing until Aug , where they asked me for the serial and model number ( % 0.00) They requested I call into the service line ( % 0.00) I spoke with someone on Aug who said I needed to purchase the extended warranty and that a person would come repair the treadmill within - business days ( % 0.00) I ordered it ( % 0.00) No one called ( % 0.00) No one came to my house ( % 0.00) On day seven I called to check and they said to wait more days and then they would provide me with the repair reps phone number ( % 50.00) I waited more days ( % 50.00) I called back and a number was provided for the service rep ( % 0.00) I called the number and set up a time for the rep to come to my house ( % 0.00) Three days later he arrived, looked at the treadmill and said the circuit board was out because the unit would stop moving when the fan was turned on ( % 0.00) He said he would forward the video and details to Nordic Track to get the parts for the repair ( % 0.00) I waited, waited, waited, no response ( % 0.00) I followed up with the repair rep on Sept asking if he had any updates on the parts ( % 0.00) His response was "no" ( % 0.00) At this point, it's been days after purchasing the iFit extended warranty and my treadmill is still not working ( % 0.00) iFit has not reached out to check on the status of the repair ( % 0.00) All messages to their team have a - delay before I get a response ( % 0.00) Date of experience: September , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/12

Replacing one faulty exercise bike with anotherThey provide aftercare services for a product I purchased from an Internet store ( % 0.00) I wish I had never bothered! I ordered an expensive exercise bike months ago ( % -50.00) I have a disability and it’s very important for me to be able to exercise regularly ( % 34.00) The exercise bike had a manufacturing fault, the left pedal was cross threaded and didn’t fit in properly ( % 10.00) iFIT was slow with ordering the part (according to them they ordered it but heard nothing about when it would be shipped) so I demanded a replacement ( % -30.00) I also asked whether they would consider someone assembling the exercise bike straight away to check if the manufacturing fault wasn’t replicated (they tend to be) ( % 20.00) They refused saying I didn’t pay for this service originally… The new exercise bike arrived yesterday and has EXACTLY the same fault as the old one, the left pedal does not fit in ( % 4.77) I’ve even asked for a second opinion from someone who is very good at DIY and they have said the same ( % 30.33) Now I have an unusable exercise bike in my living room ( % 0.00) I’m determined to pursue the matter further as I’m out of pocket and I haven’t exercised in months thanks to them ( % 10.00) Date of experience: December , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/12

Ifit great Nordic Track unreliableNordic Track equipment when working would be a stars but due to rd repair in months I would give it stars ( % 33.75) As for the ifit subscription, I really like it and would give it a star ( % 20.00) The workout on the platform have me motivated to do a hard session even after a days work ( % -29.17) Averaging the ratings gave me the overall star ( % 0.00) I would recommend ifit subscription with more reliable hardware than Nordic Track ( % 50.00) Only thing would be you would need to manually make your adjustments ( % 0.00) Date of experience: December , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/12

IFIT offers ZERO support nowI scheduled a visit for a tech to come and put my bike together--after being promised and paying for disassembly where I lived, that I could get reassembly ( % 10.00) They scheduled me for and charged me IN ADVANCE for a tech that no l;onger works and getting through toi support means being on hold for hours each day as you attempt to get through ( % 0.00) They SUCK ( % 0.00) This is an EXPENSIVE machine--I never would have moved it with me had I known this would happen--and I am already over $ out ( % -50.00) They suck ( % 0.00) They had great support until a few months ago when they switched % of their business to bots and automatic answering ( % 30.00) Their software fails all the time, this was something I accepted and moved on--not being able to exercise because of promises made and charges alongside them--would never recommend this product ( % 0.00) Date of experience: December , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/12

I purchased a treadmill months ago…I purchased a treadmill months ago and first of all they are very difficult to assemble ( % -20.00) I even went to a couple of stores and saw that the assembly was messed up on the same part I was having trouble with ( % -10.00) I eventually got it to work after trying support I figured it out myself ( % 0.00) I used the treadmill for months when the incline/decline stopped working ( % 0.00) Submitted a support request and waited over a week without a response ( % 0.00) I emailed back times no response ( % 0.00) Finally contacted to chat ( % 0.00) Waited minutes for an agent ( % 0.00) Agent informs me she cant help me without being in front of the device ( % 0.00) Was pretty rude and unhelpful ( % -2.50) Overall, I would spend a bit more and buy from a local retailer ( % 16.67) You will be happy saving time in dealing with this organization ( % 80.00) Date of experience: December , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/12

Fraudently charge cards and won't give money back unless you catch it earlyPredatory fraudulent billing! Ifits own agent confirmed they charged an expired credit card years after I believed that I was done with the company ( % 33.33) I dont remember seeing anything that indicated that I would be auto-charged after the year pre-paid period was over ( % 0.00) I don't know why my bank let the transaction go through when the card was expired, or why you charged an expired card instead of trying to get unexpired card information - at which time I would have canceled ( % 0.00) It's sad that Ifit isn't happy with the years or so where I paid you without using their service, but also insist that I be charged that long after I thought I was done with the company in a fraudulent manner on a card that expired nearly two years prior ( % 7.00) Date of experience: November , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/12

I can honestly say this has been the…I can honestly say this has been the worst customer experience of my life ( % 6.67) How any company expects to survive with customer support like this is beyond me ( % 0.00) The ifit screen looks great but ours won't update it won't connect to classes and they don't reply to messages to try and resolve the issues ( % 80.00) Stay away from ifit at all costDate of experience: December , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/12

Worst customer service I have ever…Worst customer service I have ever experienced ( % -10.00) I have been trying to contact them without success for weeks ( % 30.00) I finally got a reply to an email I sent days ago! All the email said was to contact another department! The Nordic track equipment is good but this iFit BS is horrid ( % 35.00) If I had read these reviews before purchasing two Nordic track pieces of equipment I would NEVER have spend $ with this company ( % 0.00) If there was a negative star to give I would give - ( % -30.00) Date of experience: December , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/12

iFit never pay out for the milestonesiFit was sold to me with milestones ( % 0.00) Free T-Shirt after workouts, one month free membership after , flag after workouts and $ for the iFit store at workouts ( % 40.00) The milestones played a part in my choice to go with iFit ( % 0.00) I get an email every month to say they have taken my money for the membership ( % 0.00) When it is time to get the automatic email for the milestone, silence is all I get ( % 0.00) I will have to log a fault and get the same response every time to reset my email information ( % 0.00) After I respond to that they say they will send me the email ( % 0.00) It then takes more reports before that happens ( % 50.00) Now that I did my th workout silence again ( % 0.00) Once again I have reported this multiple times and still nothing ( % 0.00) They are so happy to take your money but will not come through with what was offered, This is paramount to a scam operation ( % 80.00) You do not make offers of good and take someone's money to not give the good when they are entitled ( % 50.00) One the flip side the rides are great, the company if rubbish ( % 80.00) When some one ask me if they should use iFit, I tell them to go to Peloton instead ( % 0.00) It will cost more but they are honest ( % 55.00) Date of experience: December , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/12

Phone is a bit annoying, but human agents do the job right ( % -17.14) When you get to an actual agent, the response is perfect, but before that, you have to go through the automated agent, who just spews info I already knew ( % 50.00) It is confusing on how to get to an agent, because if you mention your specific problem, they read off the FAQ online, and force you to return to the main menu ( % -4.44) I have to practically yell at the phone to a machine that I just need plain old ‘help, help me, customer service, help’ before it lets me wait for a human agent ( % -3.81) Despite the higher than normal call volumes, I was connected very quickly ( % 27.78) Date of experience: December , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/12

I love the trainers with the membership…I love the trainers with the membership but, getting help from customer service is next to impossible ( % 8.33) This is the only reason I won't renew my ifit membership ( % 0.00) You hey rewards for achieving so many workouts but the rewards are never available ( % 15.00) Every year they take things away and it get harder to get rewards ( % -10.00) Date of experience: December , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/12

I would give them a STAR if it was…I would give them a STAR if it was available !!! They are nice and apologetic some times on phone, but that is it ( % 69.06) Nothing to deliver ( % 0.00) :((Date of experience: December , ( % -75.00)

trustpilot

POSITIVE 🙂

2022/11

Beware! New wrinkle on the old "free trial" scam ( % 21.21) ( % 0.00) ( % 0.00) I purchased a ProForm treadmill - it was delivered as expected and continue to work fine ( % 15.83) It's a bit annoying that it takes manual steps every time I use it since I don't want to connect it to wifi ( % -80.00) However, at the time of the purchase, I was offered a "free trial" to an online service called iFit ( % 40.00) I was not interested in this service, so I never used it ( % -12.50) I did not create an online account or configure the treadmill to use the service ( % 0.00) A year later I was billed $ ( % 0.00) for a renewal of my subscription to the iFit service ( % 0.00) This was a surprise to me, since, as I have described, I did not register for or ever use the service! I reached out to iFit and asked for a refund, but they refused ( % 0.00) I would not recommend doing business with this company ( % 0.00) Date of experience: November , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/11

Application IFIT ne s’ouvre plusBonjour, je ne suis plus capable d’ouvrir mon application IFIT ( % 20.00) Je l’ai supprimée et réinstallée et rien ( % 0.00) Vu que je l’ai supprimée et tout efface, mon iPhone ne reconnaît plus mon abonnement ( % 0.00) Dois-je faire quelque chose pour réa voir accès à mon application ( % 0.00) Je viens de m’acheter un tapis roulant ProForm et là je peux l’utiliser encore mais manuellement, car mon application ne fonctionne plus ( % 0.00) Date of experience: November , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/11

Xi stops when fan is turned onI have an Xi ( % 0.00) Every single part has been replaced(from the mobitor to the fans to every single wire cord to the belt) ( % -7.14) Several days taken off work to meet with the repair technician ( % 0.00) Turning the fan on stops the belt, sometimes mid run which isn't safe ( % 25.00) We told them this wasn't safe, they send out more technicians and again it stops ( % 50.00) You have to call them, wait on hold for hour for them to have no resolution ( % 0.00) A $ machine that can't be used ( % 0.00) Don't waste your money ( % -20.00) Look at other machines ( % -12.50) Date of experience: October , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/11

HORRENDOUS Customer Experience!!!HORRENDOUS Customer Experience!!!! Absolute nightmare to work with ( % 20.00) Date of experience: November , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/11

DO NOT TOUCH AT ANY COSTDO NOT TOUCH AT ANY COST Well IFIT i challenge you to provide a level of customer service as it lacking at the moment Right mark I have my own pc shop where I sell pcs and laptops for the last years So I know a thing or about networking and internet problems First off all you will see from the purchase date of the bike not once has the bike played any iFIT training session without the video skipping every - seconds this is global and never ending I can play any of the videos from iFIT on iPad and phone on the g or my virgin router they never skip even if I put every device I have in the house on and stream Netflix on k and download a huge file from the internet on my pc It never skips so to say its my internet is a nonsense as its more than capable in doing all this My bike is feet from the router so a signal problem cannot be the problem My broadband is with virgin media it’s a gb download link and mb upload Next The date and time is correct on the bike its set to uk Greenwich mean time Next tried resetting the bike in the app no change Next pin hole reset and no change Bike is reset and app data cleared Tried it on a ( % 16.03) ghz wifi connection and a g connection still the same Tried it on a g hot spot aslo Tried the video at all the different resolution with music turned off no change still skips Tried it with cooling fan on and off Added all the web addressed to white list and opened ports on router still the same Also tried virgin router in modem mode and a new ASUS mesh system both ( % 6.44) and g and white list and ports open dos defaulted Still skips As you will be aware it’s a very well know problem with certain iFIT products and a class action suit is ongoing in the USA Also numerous face book pages with people like myself having the same problem As I am in the uk its not applicable but shows that its got an in built design fault that’s renders it useless to me I am willing to have you send me out a new console o see if this is the problem The mechanicals of the bike are flawless and great but as you can imaging a video skipping very few second spoils the original reason I purchased it I have enclosed other emails I have sent to your colleges Some answered some unanswered One point of interest you seem to close tickets that are unresolved I have now and not one of them should be closed I look forward to hearing from you in due course to resolve his ongoing issue If I don’t hear back from you with a solution I will have no choice but to take the matter up with trading standards / credit card company charge back As it is coved by the sale of good act As you can imaging I never though having to go through hoops to get a simple outdated android tablet inside a “ screen to play a video correctly How a non-technical person would deal wit this is beyond me Sorry if it’s a bit abrupt but I am at the end of my tether dealing with this I will except an answer with in seven day regard Melvin donaldson CLASS ACTION SUIT also on the go nowDate of experience: October , ( % 6.75)

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POSITIVE 🙂

2022/11

Great Rower -- Terrible ServicePurchased the top of the line rower in ( % 10.00) Have absolutlely loved the workouts ( % 70.00) But as soon as the yr warranty expired the computer console quit and it's been a nightmare to get it replaced ( % 0.00) I bought the extended warranty and billing dept confirmed but warranty dept says no and sends me to non-warranty dept ( % 40.00) That dept says I have a warranty and it's covered and sends me back to warranty ( % 0.00) I went back and forth for hours among customer service, billing, warranty and non-warranty ( % 0.00) hours!!!! (mostly on hold listening the horrible recorded music) ( % -25.00) Finally agreed to pay the $ for a new console to be sent and will fight for a refund (since I paid for the extended warranty) next ( % 4.55) But then they said sorry, out of stock! Meanwhile, I'm inundated with holiday sales promotions to buy the same machine ( % -31.25) It's a great machine with great rowing programs, but working with them on service issues is a nightmare ( % 80.00) Date of experience: November , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/11

my ( % 0.00) ifit ( % 0.00) com is a SCAM- It's not "fit" for anything- Save your money!my ( % -20.00) ifit ( % 0.00) com is a SCAM! Put your wallets back in your pockets! I wish I had never purchased a Pro-Form product ( % 0.00) Forget about legitimate customer service ( % 0.00) my ( % 0.00) ifit ( % 0.00) com is the authorized site for Pro-Form customer service ( % 0.00) After requiring that multiple fields be filled out with my personal information for "product registration info", their chat bot starts to communicate with you ( % 13.33) When the chat bot can't answer your query, your are sent to a human chat ( % 0.00) The human is not a customer service agent but rather a sales agent ( % 0.00) That sales agent then informs you, via chat, that they can't help you and notes that you are "being tranferred to another agent" but that agent conveniently never arrives to chat and the screen keeps running a set of dots indicating that you are on hold ( % 0.00) Well, I've been "on hold" for over minutes and still no agent has gotten online to reply my query!Date of experience: November , ( % 0.00)

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POSITIVE 🙂

2022/11

Please don’t by anything that is…Please don’t by anything that is attached to an IFIT! They release software updates with no plan which haven’t worked and our Nordic treadmill has for months been intermittent because it won’t work unless the software works! Customer service are slow to respond probably because of the huge amount of issues!Date of experience: November , ( % 5.00)

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POSITIVE 🙂

2022/10

I have been trying to get refund from…I have been trying to get refund from IFIT for months ( % 0.00) They refused to issue refund and filed claim with my bank ( % 0.00) They then stated they noticed via email of renewal which is old email address so I disputed again and this time I finally got notification they were issuing refund but it’s to an old bank card ( % 6.67) They refuse to send refund via check or update the credit card on file ( % 0.00) I called customer service and they refuse to let Me speak with a supervisor or anyone in billing to help with issue and was told they cannot do anything ( % 0.00) Date of experience: October , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/10

iFit enabled treadmills not worth it if you're not a runnerI bought a treadmill that came with free year of iFit ( % 12.50) I tried both studio classes and walking programs (standalone and series) ( % 0.00) I found that most programs start at ( % 50.00) mph and increase from there ( % 0.00) Unfortunately, I walk at ( % -50.00) mph (regardless of incline), and can only do short bursts at higher speeds ( % 8.33) This meant almost their entire catalog was unavailable to me ( % 0.00) Yes, I can manually override the speed - but that flattens the whole program, including incline ( % 20.00) I tried it for a year, then switched to manual mode while watching Youtube videos on my tablet ( % 0.00) I recently took another look at it, but there is still no way to search for specific features (speed, incline, location, etc ( % 0.00) ) I've reached out to their support for recommendations, but just said they can't users find content ( % 0.00) Date of experience: October , ( % 0.00)

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POSITIVE 🙂

2022/10

iFit has been a great conduit to improving our fitness 👏iFit has been brilliant ( % 85.00) It works well with our Nordictrack machine and has provided great motivation ( % 80.00) We connect with an iPad which has the app on it ( % 0.00) No complaints ( % 0.00) No regrets ( % 5.00) I think a lot of the complaints seem to reference anger at the machine but then blame the App for any shortcomings ( % -70.00) Would highly recommend iFit if you are looking for an interesting variety of workouts ( % 33.00) I have enjoyed listening to Tommy Rivs in Mexico while I have been improving my fitness ( % 50.00) Date of experience: October , ( % 0.00)

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POSITIVE 🙂

2022/10

Everyone here is complaining about…Everyone here is complaining about erroneous charges and I am wishing that was my issue ( % -50.00) I just bought a studio ProForm bike with iFit and the iFit does not work ( % 0.00) I already had a subscription for my Norditrack treadmill and it worked fine ( % 41.67) Now, I will not let me put workouts on my calendar ( % 0.00) My calendar has filled with a bunch of bogus k training runs (not even one I did when I had my treadmill!) ( % 50.00) I’ve clear cached date, I’ve done a factory reset, NOTHING!! I bought this to use after having surgery this coming week and instead I might have to pay someone to pack it back up to send back…(because I will be incapacitated) ( % 7.81) This is BS, and everyone here is right! Customer service and this product sucks big timeDate of experience: October , ( % 1.90)

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POSITIVE 🙂

2022/10

They gave me years free membership…They gave me years free membership with my equipment then started charging me with without my authorization after a year and when I questioned this they had no record of my year free membership ( % 40.00) Not even a record of my year free ( % 40.00) ( % 0.00) Date of experience: October , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/10

Generally good iFIT experience! Caught a great discount on the…Caught a great discount on the NordicTrack Commercial Si Studio Cycle which also gave me a year of iFIT! NordickTrack and IFIT not without the odd glitch but got it set up now great and just off to the Moab dessert with Casey , one of my trainers:))! The Nordictrack is controlled by the trainers workout… ( % 53.33) ( % 0.00) it moves up and down (simulates hills) and increases/decreases tension on spinning wheel ( % -15.56) I love it! But If you’re strapped for cash you can use iFIT on your phone/ iPad/(or connect to big screen via lightening connector ( about £ from apple)) and stick a pedal pro plus across your bikes back wheel ( % 20.83) (Google this) (Very easy to do) ( % 56.33) You have to select suitable gears and change tension on wheel yourself but it’s a great cheap alternative and still very good fun ( % 59.20) Disappointing to see iFIT getting hammered but hopefully they are improving their management structure and it’ll get better ( % -5.00) I’ve found the app a tad slow and not always intuitive to find things but you get in a routine and I can generally work out how to do things ( % -12.50) I really enjoy my bike sessions and I’m not a natural exerciser ( % 17.50) Definitely motivates me as I love travelling around the world ! I’ll be doing some rides on a real bike one day ((Costa Rica, Utah etc!) Some of the US trainers are a tad “he ha!” and cliche ridden for me but generally pleasant and enthusiastic ( % 45.42) Currently I’m sweating in the dessert with Casey Zuagg! He’s a crazy dude and amuses the hell out of me… ( % -30.00) does research for his rides and talks some strange but interesting stuff! Anyway… that’s my experience… hope you have similar ( % 19.17) Date of experience: June , ( % 0.00)

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POSITIVE 🙂

2022/10

IFIT (don't do it)One of the reasons I went for the Nordic Track is it come with years free subscription to IFIT ( % 40.00) Or so I thought ( % 0.00) After entering the activation code a pop up window appears stating the code is no longer supported ( % 0.00) Another pop up trys to lure you into month free "as a good will gesture" just have to put bank details in so they can take payments afterwards? I sent several emails with no reply other than automated generic reply ( % 19.50) I put it down to lessons learned and bought month activation code from amazon to see if that works before considering further subscription ( % -7.78) Guess what? Same pop up ( % 0.00) That's it for me ( % 0.00) I'll carry on with Zwift now and warn everyone else off this product ( % 0.00) Date of experience: October , ( % 0.00)

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POSITIVE 🙂

2022/10

I own a NordicTrack Si - unfortunatelyI own a NordicTrack Si, after using it for months I began to hear a noise and encounter problems when doing incline walking/running ( % 60.00) I logged it with IFIT as I had the extended warranty, this was on the th of August ( % 0.00) I was told that the incline motor had broken and needed to be replaced, they logged a call and said an engineer will call soon ( % -40.00) Today is the th of October and I’ve still not heard from any engineer dept, every time I call IFIT I get fobbed off with excuses about parts being hard to come by and them not having “any interaction” with the engineering side ( % -29.17) Date of experience: August , ( % 0.00)

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POSITIVE 🙂

2022/10

We bought their treadmill in December…We bought their treadmill in December of ( % 0.00) Received a free membership for a month that we used but decided to abandon after the free membership we up ( % 40.00) I had the Peloton ap on my phone that I was using ( % 0.00) Using the treadmill on manual, which works great ( % 80.00) However, they were still garnishing $ a month from our account for a membership that we never signed up for and they have proof that we never signed up for it ( % 0.00) Went on for several months ( % 0.00) Granted I take responsibility for not paying attention for some of this, however after going through their online ZenBSDesk customer service several times, they still refused to credit some of the money ( % 0.00) Watch what you sign up for when you purchase from these guys,Date of experience: October , ( % 0.00)

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POSITIVE 🙂

2022/10

I ordered a Nordiac track …I ordered a Nordiac track treadmill ( % 0.00) It was ordered on -- and as of -- the second delivery also arrived damaged from the rd party delivery team on the customer end after an hour on the phone I ended up cancelling the order so i received no treadmill and had to pay $ for the freight fee lol I will never use another nordiac track item in my lifetime ( % 40.00) Date of experience: October , ( % 0.00)

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POSITIVE 🙂

2022/10

Criminal ( % -40.00) Criminal ( % -40.00) Clear now that after weeks, hours on the phone and zendesk, that the online individual membership plans are being phased out ( % 5.00) Maybe iFit is struggling for money ( % 0.00) Completely unable to purchase an individual plan in the UK as the site freezes ( % -25.00) This went on for weeks, which means there's a £ bike in the house I can't use ( % 0.00) In the end I called the US team and after minutes they still refuse to take any payment over the phone ( % 0.00) In the end I was advised to buy a monthly membership card from Amazon so I can manually type in the code to renew my membership ( % 0.00) I did this and it still didn't work- more wasted time and money ( % 15.00) I've been lied to, misled and dismissed ( % 0.00) I am seeking legal advice about the bike ( % 20.00) Date of experience: October , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/10

Shockingly bad warranty serviceBought the NT and paid £ for it ( % -70.00) Looked after it very well, kept in my warm and dry kitchen/diner ( % 24.44) Motor has blown up after only months of use ( % 0.00) Have contacted the warranty department and they have made a claim… however when I query when the parts will arrive I am told they aren’t currently in stock and there’s no ETA for shipping ( % 0.00) Let’s say, those parts take another - weeks to arrive at the warehouse, they then have to be shipped to the UK which will likely be further multiple weeks by the time it gets through customs etc ( % 0.00) Then if all this actually happens I’ll need to be scheduled in with an engineer to actually carry out the work this end… which I’m guessing also won’t be overnight either ( % 0.00) This simply isn’t a good enough service ( % 23.33) If your products are built so poorly despite the large price tag, then at the very least you need to be shipping the customer a brand new unit and collecting the old one the same day ( % -5.66) I need the MAIN components of the treadmill replacing (motor, motor board and filter) so when it’s for basically what is MOST of the treadmill, what’s the point in making me wait for months with a broken unit when you could send a new one? What’s worse is that my emails are just being ignored (no response after hours) with regards to eta, so I can’t make other plans because how long is a piece of string? I really feel this needs raising legally because this level of service is bordering on unscrupulous and many people seem to be experiencing the same thing ( % 6.62) If you can’t tell me when my repair will take place then just send me a new unit this week ( % 13.64) I’m still paying for this item and expect a quick resolution ( % 33.33) If I’m not sent a new unit then I’ll be cancelling my ifit subscription, selling the NordicTrack once eventually repaired and moving to Peloton, who seem to have drastically better reviews from customer experiences ( % 31.82) Date of experience: October , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/10

Fabulous customer service!We have a treadmill we purchased in ( % 40.00) I didn't warranty register it at the time ( % 0.00) A couple of weeks ago the motor became an issue so we contacted a repair person ( % 0.00) Turns out, the frame and motor have a lifetime warranty ( % 0.00) So I registered it and sent my proof of purchase ( % 0.00) When we called to order the replacement motor, Canada customer service could see my registration but the proof of purchase wasn't available ( % 40.00) Dominique stayed on the phone until he received the copy I sent to him and then placed the order for the motor ( % 0.00) It was shocking that for once in my life, I didn't have to beg, plead or cajole to get service!!! Dominique was so very pleasant and truly wanted to be of assistance! Best customer service I've ever received!!! It made my day!!! Thank you IFIT and thank you Dominique ( % 33.33) Date of experience: October , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/10

Had an elliptical from them for years…Had an elliptical from them for years and loved it ( % 70.00) It broke this Aug ( % 0.00) Got their new Sport E ( % 13.64) elliptical and it broke last week ( % 0.00) Bad crank arm stud ( % -70.00) Can't order the part unless it's through the company and their "company policies" are ridiculous and feel a lot like more like a Ponzi scheme than anything ( % 8.33) Don't waste your time or money on these people or products ( % -20.00) Date of experience: October , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/9

NordicTrack/iFit + lb ( % 0.00) boat anchorIn my + years of existence, the NordicTrack/iFit "Elite' treadmill is the worst piece of junk I have ever bought ( % -100.00) To be most specific, the NordicTrack hardware seems great, but the iFit software is buggy and unsupported, rendering the hardware completely inoperable ( % 35.00) See their now infamous "looping" problem online where the iFit software remains in a constant state of rebooting ( % -25.00) Their work arounds don't work any more (they used to) ( % 50.00) Now that it is past warranty, they are claiming it is a hardware issue, which would be a good punchline to a tech support joke if it weren't so aggravating and expensive ( % -1.67) I now have a lb ( % 0.00) boat anchor in my basement ( % 0.00) Do yourself a favor, don't buy anything with iFit technology involved ( % 0.00) NordicTrack should be ashamed of their association ( % 0.00) Date of experience: September , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/9

Buy an icon machine at your own perilThis is a horrendous company that makes shoddy equipment under multiple brand names ( % 10.00) Ten years ago I bought my first machine from preform which was a Tour de France trainer that came with an Ifit console ( % 12.50) I have to be honest I had no problem with this machine but a car accident left me unable to use it ( % 3.33) Two years ago I bought a Nordictrack track elliptical machine but it arrived with an arm for another machine ( % 0.00) This was my first contact with their customer service ( % 25.00) The wouldn’t believe me as they said it was impossible for it to have been packed that way ( % -66.67) Ultimately they ended up sending me the correct part and the machine was ok but not worth the money ( % 11.67) Stupidly, recently I purchased a recumbent machine from them a VR ( % 0.00) During assembly it was noticed that the glue had failed on the control buttons on the handle bars ( % -50.00) Customer service said they could not send out a spare part only a new machine ( % 6.82) This was arranged and the new machine arrived and was assembled ( % 13.64) The seat on this machine was unstable and therefore unsafe so I organised for its collection and refund ( % 0.00) I then thought I’d break away from Nordictrack because of the three failures and get a proform recumbent from another seller ( % 0.00) This was horrendously bad research on my part as I was not aware that Ifit actually made proform and Nordictrack, I stupidly thought Ifit was an add on to these brands ( % -40.63) The new recumbent arrived and the cover for the pedal arm was smashed ( % 13.64) It was at this point I realised that the brands were linked ( % 0.00) I am currently awaiting their response to this latest saga ( % 25.00) Also worthy of note is that the seat handle in its suggested position interferes with the down strike on your right leg in that the back of the thigh hits it ( % 11.59) I am ex military and I recall that Nordictrack supplied a great many machines to our gym facilities and these were robust bits of kit and they had to be ( % 40.00) Now it is apparent that they are manufactured by the cheapest of methods resulting in what can genuinely only be described as shoddy ( % -8.33) The concept of Ifit is brilliant with its many training videos the reality could not be further from that as the concept fails if the machines can’t be used ( % 22.50) Also beware, for some reason I was automatically moved from and individual subscription to a family one without knowledge or consent ( % 0.00) This has been rectified (apparently) but their customer focus is a little askew and when you contact them you get the distinct impression that you’re a headache they don’t need ( % 1.56) Update ( % 0.00) // ( % 0.00) So having had a response from Ifit to this review, they say that my problem has been addressed ( % 0.00) No they haven’t ( % 0.00) I still have a Proform machine in my house that is faulty and haven’t heard a thing from Ifit except in this review ( % 0.00) By all means stand by your product but I stand by my review of your product and comments about your customer services ( % 0.00) Date of experience: September , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/8

No option to ride without a trainerI’ve used iFit with my NordicTrack bike for about months ( % 0.00) The bike is awesome ( % 100.00) IFit is fine if you want to take a class or ride with an energetic trainer that talks all through your workout ( % 45.83) It didn’t take long for me to turn off the sound and not listen to them ( % 17.50) There really aren’t any riding options other than classes or an ultra talkative trainer ( % 3.75) You can program a route with google maps but the resolution is low (it’s google maps) and the video flows about a frame every - seconds ( % 0.00) Not a realistic experience ( % -8.33) I’m not sure why iFit makes you ride with a trainer? They have a boatload of trainers but they’re all none stop talkers with more energy than a year old and quite frankly that gets irritating ( % -1.25) I just want to ride like you would on a real bike, watching the beautiful scenery go by while you exercise ( % 52.50) I definitely don’t want a trainer constantly trying to push me to the next level (whatever that is) ( % 0.00) The iFit people are missing the boat on an entire demographic ( % -10.00) I likely won’t renew my expensive membershipDate of experience: August , ( % -25.00)

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POSITIVE 🙂

2022/8

To my utter amazement and delight ifit…To my utter amazement and delight ifit has returned in full a subscription they charged me on a closed account ( % 6.25) Credit where credit is due I am glad that this has been the result of my review on trustpilot ( % 18.75) Com and I would like to thank ifit for doing the right thing ( % 28.57) Date of experience: August , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/8

Warranty not worth buying ( % -15.00) Bot the Nordictrac bike a few years ago and everything was great ( % 30.00) After an update months ago, the bike quit registering my RPMs, etc ( % 0.00) - like it couldn't tell I was on the bike ( % 0.00) I had purchased the warranty, but it is apparently no good unless there is a fix it shop in your hometown ( % -35.00) It was a waste of money ( % -20.00) They did send me a part to try to install to no avail ( % 0.00) The videos come in just fine, but no tension changes, no movement on the bike ( % 41.67) Instead of a $, bike, I now own a $ bike with a video screen ( % 60.00) It's like peddling with no tension whatsoever ( % 0.00) For the money, I sure thought it would last more than years ( % 33.33) Date of experience: August , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/8

Cancellation got ignored —-> issue resolvedI cancelled my free year membership way before it was due to be renewed, it was a conscious thing and remember very clearly how I had to confirm times that I was sure I wanted to cancel it ( % 20.10) I received the day notice email but as I had already cancelled I didn’t check further - bad surprise my account was debited ( % -35.00) I cancelled again but is this tingling to happen again and again ?!!! Edit ( % 0.00) ( % 0.00) Received an email saying I will get a refund - I will update with further news and upgrade my review if the refund arrives Édit ( % 0.00) ( % 0.00) It’s all good, my refund arrived ( % 70.00) I had signed up to just have a look but it doesn’t suit my way of training, what I would have liked is landscape videos of - minutes taken from a drone with fitness musicDate of experience: August , ( % 60.00)

trustpilot

POSITIVE 🙂

2022/8

If I could give zero stars I wouldIf I could give zero stars I would ( % 0.00) I've had it a month and have yet to make it through a workout without it buffering and ruining my workout ( % 0.00) I even paused for minutes in the middle of the zone so it could load ( % 0.00) Still didn't work ( % 0.00) And yes my internet is strong and everything else works ( % 43.33) Will absolutely be cancelling, is rather use manual than have every workout ruined ( % 20.00) Date of experience: August , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/8

The answer from IFitThe answer from IFit to my post is more lies and deceit - the only answer I got from the customer service guy was ‘OK thanks for letting us know , that was the answer to my threat of legal action following on from their two promises of a refund ( % 21.43) That I can prove to Trust Pilots censors My Solicitor has written to them prior to County court actionDate of experience: August , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/8

Automatic charge is unexpected, deceptive and its largeI bought a NordicTrack in for my wife ( % 10.00) I am just now figuring out what happened next ( % 0.00) What happens is NordicTrack / iFit signs you up for a free month subscription when you buy equipment but then charges you for that subscription at current rates when the months is up ( % 20.00) And it signed me up for the biggest plan - the "Coach family plan" on an annual amount which was $ ( % 0.00) ( % 0.00) Somehow this snuck by me without me noticing but I started to notice it when another year passed and they started charging me $ / month ( % 0.00) As an indication of how unclear this was, my wife signed up independently with her OWN iFit account around the same time we got the NordicTrack originally ( % 24.38) So clearly we had no idea we had one ( % 10.00) So we have been paying twice for iFit accounts ( % 0.00) There is no way to opt-out of the membership in the signup process and they don't tell you how much the renewal will be ( % 20.00) They use the language "then current rates ( % 0.00) " Well, the then current rate is north of $ / year adding a big cost to the machine itself ( % 0.00) They are clearly counting on people forgetting they have one because they never showed the price or gave you a way to say "No Thanks" in the checkout process itself ( % 0.00) It's deceptive ( % 0.00) The fine print makes customer opt-in to this without clarity, there is no way to opt-out of it in the checkout process and the cost of it is unclear ( % 41.67) It's all meant to generate subscribers but unaware subscribers are not what a company should want ( % 0.00) Date of experience: August , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/8

Do not even think to subscribe to MembershipDo not even think to subscribe to their membership and also do not even think to buy the equipment ( % 0.00) They will ask to subscribe to the membership and the company will not properly deactivate your account after you request and will keep billing your credit card ( % 0.00) They will not even send the notification of the bill in mail or email ( % 0.00) I got to know that they do this purposefully ( % 0.00) When I called the support center they are very rude ( % -24.50) Date of experience: August , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/8

Unexpected charges and Ifit repliesUnexpected charges ( % 10.00) Do not trust ( % 0.00) I bought one year subscription through a voucher but for activating it anyway they ask you to add all credit card details ( % 0.00) When you do that, you do not know, if you do not read their T&C deeply, is that you get an automatic renewal without any consent if you do not ask their customer care to delete your credit card details from their site ( % 0.00) They just play with fact that people forget this after one year and they charge you ( % 0.00) I’ve contacted their customer care that took weeks to answers and the final result was that I lost money for a company that I thought serious but is playing on the edge of legal ( % -4.44) For sure I will stop any future service and will never recommend to any of my fitness friend anymore ( % 25.00) Hoping that everyone will do the same to stop sick kind of companies RE: I purchased my year subscription and was not for free as you said unless who is selling those services are selling free subscription with your consent but in this case o have even worse consideration about what’s happening ( % 4.76) I will contact your call center RE: RE:following their reply, I’ve contracted them to solve the issue but I have received the same answer ( % -5.00) This just demonstrate that there Is no wish to fix a payment that was not requested ( % 0.00) Also they are claiming that the payment is automatic after a trial period but I’ve never used a trial period and purchased as ingle access but they have just charged me of a family membership I never had before ( % 0.00) Do not trust them ( % 0.00) Really not trustable behavior ( % -10.00) Date of experience: July , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/7

The LIVE Workout have been removed so…The LIVE Workout have been removed so we cannot follow anymore the live workout on a projector via a PC browser ( % 13.64) It has worked for years ( % 0.00) ( % 0.00) ( % 0.00) Message From the Ifit support :-(( Kathleen Hudman, Jun , , : PM MDT: Hello Jean-Franck, Thank you for contacting iFIT Support ( % -75.00) I apologize for the removal of the live workouts ( % 13.64) We would hate to see you go ( % -80.00) In the future they are having live events, including bike races ( % 6.82) And you can still keep up with your favorite live trainer and their workouts in the library on the iFIT app ( % 31.82) Please let me know if you have any questions! Thank you! Kathleen Member Care iFit Experience Specialist After Ifit dummy answer : I don't care that you are sorry to remove the functionality ( % -50.00) I did buy two engines because of these Live Workout, no matter how many customers use them ( % 31.82) Your Studio works are not useful for my engines, I can't connect them via Bluetooth ( % -15.00) My treadmill and the elliptical are good engines and still work well but don't have the Bluetooth available to pair with the app ( % 55.00) So, do I have to buy new engines to have the old functionality? Maybe, but not one of yours ( % 11.82) Fortunately I did find the Runn capter from Zwift or North pole engeenering that allows to pair our treadmill to Zwift or Kinomap, a solution finally cheaper and better than your system ( % 30.00) Date of experience: July , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/6

If I could go back in time I would tell myself not to buy thisif you are considering an iFit product, please read the below ( % 0.00) I have tried to be as factual as possible ( % 0.00) it should speak for itself ( % 0.00) I have had a nordicktrack ( % 0.00) commercial for months now (see separate review on that one) several weeks ago my iFit unit lost its connection ( % 0.00) If you are considering buying an iFit unit be aware that support for the physical unit and the console are provided by TWO separate companies ( % 12.50) I contacted iFit support for the unit (th April at pm) after performing a reset as advised by NordicTrack support ( % 0.00) The unit connects but fails to login OR download updates and sporadically crashes during the workout in manual mode ( % -50.00) so far I have had no response at all, literally nothing ( % 10.00) ( % 0.00) ( % 0.00) will continue to update as things go… th - iFit respond ( % 0.00) ( % 0.00) ( % 0.00) Thanks for your response here iFit, I will keep an eye out for your response to my query ( % 20.00) It was sent via the web site and via email using the email address you have shown ( % 0.00) th April ( % 0.00) pm - no response yet st April ( % 0.00) am - response from iFit with next steps ( % 0.00) Lots of back and forth on email, response times were very quick but the problem is not resolved ( % 21.67) Live support is needed to diagnose the issue ( % 13.64) This is provided from the USA either via a live chat or a US paid for phone number ( % 13.64) It is also run in the MST zone (Mountain Standard Time) which is currently hrs behind the UK ( % -13.33) st : called the support line in the USA (from the UK), spent over minutes on hold and gave up since the call was costing a fortune ( % -10.00) st : pm - after an hour on the chat service still no closer ( % 0.00) the chat service dropped the connection twice which cased a long wait ( % -5.00) in the hour I was probably talking for only minutes ( % 0.00) will try again tomorrow ( % 0.00) nd ( % 0.00) pm - back on the live chat ( % 6.82) ( % 0.00) ( % 0.00) After an hour and a quarter on live chat, a little closer to a possible cause ( % -1.70) connecting to a person was slow again ( % -30.00) the chat service fell over again but thankfully reconnected ( % 0.00) The person I spoke to was very helpful and knowledgeable but still no solution ( % 20.00) The unit (for reasons we could not resolve) was setting the incorrect date which would cause unstable connectivity so we reset this ( % 0.00) the connectivity is more stable but the unit still will not connect when switches on unless the wifi password is entered manually th - closer to a possible solution ( % 25.00) chat assistant felt that the unit was "bouncing" between the ( % 0.00) and GHz bands on my wifi, so no on to the router manufacturer to see how we may resolve this ( % 0.00) Anecdotal advice I have had is puzzled as to why the unit would do this but the router manufacturer may know ( % 0.00) so in summary, days and about hrs of my time later and no resolution ( % 0.00) strange that the unit should suddenly develop this issue and it be down to the router ( % -6.85) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) keeping an open mind about that one ( % 0.00) Maybe the console is complaining about all the noise the unit makes ;-) (see separate review) ( % 25.00) ( % 0.00) ( % 0.00) ( % 0.00) th April - having spoken to the router manufacturer (and as kinda expected) controlling access to the ( % -10.00) and GHz bands is not really an option ( % -10.00) The unit continues to refuse to connect, Netgear confirm the router is working within normal parameters and can offer no explanation or evidence of the unit "bouncing between the two bandwidths" So, Looks like I'm just gonna have to live with it ( % 14.32) On the plus side I won't need to pay for any of the subscription services of iFit since I won't be able to use any of them ( % 50.00) The unit thus simply becomes a very noisy stand alone NordicTrack (see separate review on that) ( % 10.00) th may - the iFit console has now complete failed and will not start up ( % -20.00) Cycling the power has no effect ( % 0.00) AFTER JUST MONTHS THE UNIT HAS NOW COMPLETELY FAILED th May - the plot thickens ;-) the people at iFit have emailed overnight and agreed to replace the console under warranty ( % -12.50) They have advised that I contact ifit UK ( % 0.00) Spoke with them and explained ( % 0.00) They requested that I supply evidence of the fault all over again "We will need this as proof of fault and also to send it to one of our technicians just to make sure that no other parts are needed ( % 28.13) " I have made it clear that, after all the time I have wasted, I am not prepared to go through this process again when iFit have already approved the replacement ( % -5.00) Complete supposition here but; this is probably down to the fact that we are dealing with separate companies here and while the US authorises replacements they may not pay for them ( % -2.78) th May - iFit UK are sticking to their guns ( % 0.00) despite the fact that iFit have already approved the replacement they will not do anything until I take my time to prove the fault again ( % 0.00) nd May - After a lot of email traffic back and forth between the USA and the UK companies ( % 0.00) iFit have agreed to replace the unit ( % 0.00) This will be the second time the unit has been replaced in months ( % 0.00) th June - I am waiting for a date for the unit to be delivered ( % 0.00) still no confirmation ( % 0.00) Date of experience: April , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/6

Superb idea, poorly executedI do not intend to give them some starts, but I'd like to provide iFit with a customer's feedback ( % 30.00) Here is what you have to do: Fire all engineers right now and hire someone competent ( % 39.29) Seriously ( % -33.33) Your app/website is such crap, and I probably spend more time dealing with technical issues compared to workouts themselves ( % -7.50) ( % 0.00) The Android/iOs app is painfully slow ( % -30.00) I'm hyped to have a workout only to wait tens of seconds before the app show something ( % 0.00) Super annoying ( % -23.33) ( % 0.00) Video buffering is a joke ( % 0.00) Having a mbit line, any application I have will start streaming content instantly ( % 0.00) Netflix/Disney and others need less than second to show K full-resolution video (the TV in my gym is on WIFI, not a LAN cable; therefore, it can be compared) ( % -8.33) With iFit, I have to wait forever, and yet (!!!!) the app will stop "buffering the video" during a workout, causing voice/video/workout data to de-sync, which ruins the exercise entirely ( % -7.50) ( % 0.00) I'm trying to renew my membership using the iFit ( % 0.00) com website - not even this is working! You have my credit card in the file, but when I enter the coupon I've got (yearly membership), you are asking me -again- (why???) for full card details, and when I enter those, the website goes blank, and nothing will happen—tested on multiple browsers and mobile, still the same ( % 8.75) The console shows the following error: "react-dom ( % 0.00) production ( % 0.00) min ( % 0.00) js: Error: Price values to CurrencyConverter must be floats ( % 0.00) " ( % 0.00) Application UI is very confusing and not intuitive at all ( % -39.00) For example - where are detailed stats? Such a primary thing for the sports app? Instead, you have "home" and "browse" sections which are practically the same ( % 20.00) ( % 0.00) Why can we not sync data to our Garmin devices? One of the most popular sports watches ( % 55.00) ( % 0.00) The app sometimes crashes and you lost all your progress, awful I'm just frustrated at this point ( % -85.00) To be clear, I love the concept and trainers, and I'm looking forward to my next workout ( % 20.00) I just wish the company hire some real programmers, not high-school part-timers ( % 20.00) Date of experience: June , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/6

Rewards scam/Wi-Fi needed ( % 0.00) ( % 0.00) There was rewards with my new treadmill when I hooked up my year free membership ( % 26.82) And I know forsure it said a number before that I would receive a free tshirt ( % 40.00) I’m about positive it was workouts but I may be wrong ( % -13.64) But I KNOW it was less then due to me being overweight and I want stuff to work towards, THAT was something I was working towards ( % -14.58) Now all of a sudden it shows absolutely no rewards ( % -5.00) Customer support was saying it was at is when you begin receiving awards yet it still don’t show that on my machine ( % 0.00) We had unplugged it and moved the treadmill into our room and it was like it just wiped the awards away! ( % 0.00) We will be moving ( % 0.00) We have xfinity where we live now, but we are moving to a more rural area where the best internet is Hughes net ( % 32.73) We already know I won’t be able to stream a workout ( % 50.00) I LOVE the workouts, off and on treadmill, BUT I can’t stand the thought on how much they charge for a membership, yet you can’t even download a workout to watch offline ( % 35.00) It’s crazy ( % -60.00) So now I’m basically out workout videos from IFIT once we move!Date of experience: June , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/6

Worst warranty and customer service I…Worst warranty and customer service I have ever experienced ( % -10.00) How do you have a warranty and then ifit wants the customer to be the mechanic ( % 20.00) They do not care if your product that we paid a lot of money for doesn’t work ( % 0.00) Date of experience: June , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/6

Don't buy from Nordictrack/iFitIt's been months since purchasing and receiving my rower and it went from semi-broken to fully broken ( % -40.00) I have been troubleshooting with member support and received new parts, a new console, and had a service technician work on it for over hours but its still not working ( % 13.64) They are happy to apologize for my experience but keep my money though ( % 80.00) Don't buy from them ( % 0.00) (In response to their reply) I have been working through the general support email and phone numbers you shared for the last months with no progress but thanks for a completely generic response to the situation ( % 6.25) Hopefully potential buyers can now see the complete lack of genuine effort from you all ( % 16.67) Date of experience: June , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/6

Unable to get a tech to replace an item still under warrantyOne of the fans on my Nordictrack treadmill stopped working and was still under warranty ( % -50.00) When I called Ifit, the service rep only wanted to send me the fan and have me replace it myself using youtube video, despite the fact the warranty includes LABOR ( % 0.00) But when he was unable to locate any such instructional video, he said he was able to get approval to have a tech install it ( % 0.00) The tech never contacted me, so I called the tech, but never received a call back ( % 0.00) I called Ifit again and a new service rep said they would have their coordinator reach out to the tech ( % 13.64) Not hearing back from Ifit, I called them again and was told by a third service rep that the tech never responded to the coordinator ( % 0.00) I asked for a new tech, but this third service rep told me all she could do was inform the coordinator and ask for a new tech ( % 9.09) When I followed up with this third service rep, she told me that the tech still had not responded to the coordinator, and the coordinator had not responded to her forwarding on my request for a new tech ( % 6.82) So I am left just suppose to do what?? Wait for what?? Boy, am I glad I did not purchase an extended warranty through them!Date of experience: June , ( % 25.00)

trustpilot

POSITIVE 🙂

2022/6

I wish I would have googled ifit before purchasing my Nordictrak ( % 0.00) I purchase and elliptical via Nordicktrack with free trial ifit membership ( % 40.00) I regret this ( % 0.00) It seems they make it very hard to cancel and set the membership automatically at the most expensive level ( % -12.64) I can not withdraw my credit card info and concerned about ifit having access to it ( % 0.00) Boy, once a company has your card number they can pretty much do anything with it ( % 22.50) The trainer videos seem nice but I do not like the company's approach to customer service ( % 60.00) Looks like I will have a hard time cancelling ( % -29.17) :( ***UPDATE: Today I am updating my review of iFit and giving them stars because after reaching out to them the removed my credit card and I was able to cancel this membership ( % -12.50) Thank you iFit ( % 0.00) I appreciate that ( % 0.00) Date of experience: June , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/6

I paid for a years ifit discounted…I paid for a years ifit discounted family membership which ifit took from my account but when my old membership ended in April they never activated my new membership, this can only be called theft, their product is good their service is laughable, please return my money as I can't use my machines and will not pay again Now ifit want me to contact them again in the way I have been trying for months, is this a joke, they didn't even reply to the first ones And yes they replied that they don't deal with this issue, thief'sWe’re not sure what has happened here ( % 6.23) You’re saying you prepaid for a new family membership that did not activate? Let’s look into this and get it resolved ( % 13.64) Visit ifit ( % 0.00) zendesk ( % 0.00) com and submit a request, or you may email support@iFIT or call -- ( % 0.00) Give us your membership information so we can look up your account and see this in more Eventually it was sorted and it is a very good productDate of experience: June , ( % 70.50)

trustpilot

POSITIVE 🙂

2022/6

I bought a tread mill the wall board…I bought a tread mill the wall board split twice in the same place when I asked for a full refund I was told they wanted to reserve the right to repair the repair has been booked in for two weeks no contact made ( % 21.19) ( % 0.00) This company is a complete shame avoid!!!Date of experience: June , ( % 10.00)

trustpilot

POSITIVE 🙂

2022/6

Asking to signup for membership but I'm already a memberFor the second time I can't log into my account on my Si because it's asking for credit card information to start my membership ( % 0.00) Here's the kicker, I already have a membership! I called iFit about this issue last week and they told me that the issue was related to the date on when my membership ended ( % 0.00) She changed the date and I was able to log in with no problems ( % 50.00) Now the problem has come back again and when I tried to call iFit today to get it fixed their automated response is they are closed for the holidays ( % 0.00) It's /, our holiday was on / ( % 0.00) I called the main office and they tried to put me through a couple of times only to be told that they are truly closed because of month or year end ( % 2.22) What??? Since when is technical support closed for a sales reason ( % -5.00) Date of experience: June , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/5

iFit buffers and crashes every workoutiFit buffers and crashes every workout ( % 0.00) Called multiple times and did everything they recommended to finally get a sorry we can’t do anything else ( % -16.67) Shame ( % 0.00) I have of the latest and greatest k ft ( % 75.00) range mesh wifi routers ( % 0.00) All of my other wifi devices work perfectly except for the iFit on my NordicTrack treadmill ( % 43.75) iFit REALLY needs to step up their tech game! There are so many poor reviews on the wifi connection issues I’m surprised there’s not already a class action lawsuit ( % 0.00) Pathetic dinosaur technology ( % -100.00) Date of experience: March , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/5

I wish I could give a much lower rating…I wish I could give a much lower rating than even a one star ( % 20.00) Please ( % 0.00) ( % 0.00) ( % 0.00) don't ever purchase any kind of equipment associated with iFit ( % 60.00) Their lack of professionalism and unethical practices are alarming, and it's unbelievable to me that they are able to conduct business like they do ( % 5.00) I purchased a Nordic Track Treadmill in November of ( % 0.00) From the moment it arrived and was assembled in my home, it has not worked properly ( % 0.00) I have been trying since that point to get it repaired ( % 0.00) I have spent COUNTLESS hours on hold with customer service, had three separate repairmen out to my house, replaced countless parts, and it is still not fixed ( % -3.75) Better yet, there is NO urgency on anyone's part to get it fixed ( % 30.00) I am always the one that has to sit on hold and track someone down to keep moving forward, which is an absolute joke because nothing ever gets accomplished ( % 8.15) All I get are empty promises and attempts at repairing something that seems unrepairable ( % -10.00) So ( % 0.00) ( % 0.00) ( % 0.00) $ for a piece of faulty equipment and an extended service plan that has simply sat in my basement for months now unable to be used, and at this point, there's no hope in sight for it to be repaired and used ( % -25.00) It's exhausting and so incredibly frustrating ( % -40.00) Please ( % 0.00) ( % 0.00) ( % 0.00) find another company ( % 0.00) I will find every available avenue I can to communicate this complaint to keep others from dealing with the same issue ( % 3.33) Date of experience: May , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/5

Basic functionality requires subscriptionNordicTrack Xi and iFit: nice machine but pretty basic without iFit ( % 21.25) Note that once iFit subscription ends only manual controls work ( % 0.00) This means if you didn't create a custom workout, the screen becomes little more than an ornament ( % 15.63) You can no longer create new custom workouts or edit old ones ( % 11.82) Nor does it save workout history ( % 0.00) No music either ( % 0.00) To enable these features, which should be part of minimal functionality with purchase price, requires $ pa ( % -10.00) So factor that into long term cost when comparing with other machines ( % -8.75) In response to the reply from iFit team: Firstly, the rating: originally I wanted to give it a zero rating just for the manual functionality, but TP only allows a minimum of , :( , so now, to be fair the rating above is an average for iFit and the manual functionality, so (+)/ ( % 6.07) Secondly the functionality: think of it in terms of buying a machine from one of three progressive categories: Manual, Automated, and Trainer ( % 0.00) Trainer is what iFit excels at, you have a heap of personal trainers to choose from ( % 0.00) Awesome ( % 100.00) I checked out a few, such as the Grand Canyon trail - loved it ( % 25.00) I recommend that and would give that functionality stars ( % 0.00) Now for me, I'm a seasoned runner and just want to run the same routes - mostly because where I live rains a lot and gets dark early ( % 13.94) So I don't really need nor can afford the iFit Trainer functionality ( % 20.00) What I need is the Automated mode specifically the integrated Google street view and dynamic incline adjustment - because I like hill running ( % 0.00) If I was buying a machine prior to the new millennium, I'd expect to pay extra for that, but today, in the ''s, I'd expect categories Manual & Automated to be part of the core non-subscription functionality ( % 4.55) So, once the iFit subscription runs out you're stuck with a pre-millennium Manual machine ( % 0.00) Very sad ( % -65.00) btw: Given what a cool machine the Xi is, I'm surprised Nordic did not take the route of opening up the platform for third-party apps & makers, rather than actively closing this down ( % 4.03) Being open would have generated much more social support, less bad press, and more sales ultimately ( % 2.38) For example, I can imagine apps that allowed networked running competitions, or just running along with friends! Talking about open, and open source, it's obvious a flavor of Android/Linux is being used under the hood ( % 0.00) Given the Xi is networked, and so counts as a networked device, does Nordic comply with the copyleft terms of the third-party software it uses? That requires providing access to that functionality - depending on how one interprets the licenses? Some things to think about ( % 0.00) ( % 0.00) ( % 0.00) Date of experience: May , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/5

Don't buy iFit Devices unless you want to pay forever ( % 0.00) My experience is the same as many others who have voiced their outrage here ( % 25.00) I am not here to whine but simply to add my support to those of us who purchased very expensive exercise equipment and suddenly found ourselves unable to use it when we decided to pause or cancel our iFit memberships ( % -28.75) The company's ongoing attempts to learn about and patch user workarounds to their security protocols reeks of their desperation to maintain a high subscriber count ( % 16.00) Do not be deceived by their marketing ( % 0.00) These connected devices are not in your control ( % 0.00) Fortunately, I was able to reset my Nordictrack and disconnect it from the Internet ( % 45.00) I am much happier with my dumb treadmill ( % -8.75) Date of experience: May , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/5

IFIT Fraudulently charges $ - Stay awayIt Is fraudulent to send a renewal notice for something I never subscribed to in the first place ( % 25.00) Even after rejecting IFIT multiple times, and never having been on it, they send you a renewal notice to try to charge you $ in a one time payment ( % 0.00) They say it will automatically renew ( % 0.00) The only way to cancel it is to log in to IFIT ( % 0.00) The only way to Log in to IFIT is to sign up ( % 0.00) This is how they force you to buy IFIT!!! IFIT is just a bunch of Physical trainers running outside ( % 0.00) This is available for free on YouTube or your local park ( % 26.67) They know nobody wants this garbage software so they force you to pay an extra $ ( % 10.00) This is illegal ( % -50.00) Stay away from anything IFIT or NordicTrack ( % 0.00) This is a shady company ( % -25.00) ------------------------------------------------------------- A quote from IFIT's reply "When a customer buys an iFIT-compatible machine they are often given a free trial to iFIT with the purchase and this is activated at the time of registration ( % 40.00) The auto-renewal occurs at the end of the free trial unless the membership is downgraded or canceled ( % 40.00) Log into your account and go to Settings to manage your account preferences or cancel ( % 0.00) " If the free trial is unsolicited, and automatically turns in to a $ charge as you say, then it is not a free trial at all ( % 10.00) You are just charging at a future date ( % 0.00) This is illegal and thank you for acknowledging this ( % -50.00) As you say, to "cancel or downgrade" a service that I never bought, I have to wait on hold for hours ( % 0.00) Then you admit how you defraud people out of $ ( % 0.00) This is how class action lawsuits get started ( % 10.00) Instead of arguing with me, you should just cancel my subscription and leave me alone ( % 0.00) Date of experience: May , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/5

They "conveniently" lose record of prepaid memberships, and charge you ( % 0.00) I purchased a rowing machine that came with a year membership, after redeeming the card and seeing that I was prepaid till I used the machine like normal, a few months later I review my bank statements and I'm being charged a monthly fee ( % 11.25) Ifit ( % 0.00) com now has no record of my membership redemption transaction and has been charging me ( % 0.00) I cancelled my membership immediately and will never do buisness with ifit again ( % 0.00) also noted that they will not allow you to delete your credit card info ( % 0.00) Date of experience: May , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/5

iFit perfect for introvertsI love the iFIT platform ( % 75.00) I'm an introvert and do NOT enjoy going to the gym ( % -20.00) I got a NordicTrack treadmill and I've absolutely loved using it in the winter months to climb the alps, explore Easter Island, and hike in Hawaii ( % 70.00) Date of experience: May , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/5

Appalling customer serviceI’m genuinely distressed by my experience with iFit customer services and Nordictrack i ( % 2.50) The warranty would not register after I purchased the bike - despite several emails, images, exchanges of paperwork and information, this still wasn’t sorted ( % 0.00) I purchased this bike in particular because it came with years free membership to iFit - by far the best home bike deal that was out there at the time ( % 41.67) A month before the start of yr, I got an email from iFit saying I would be charged my yearly subscription fee ( % 0.00) Despite contacting iFit straight away, and several times after to say I shouldn’t be charged as the bike came with yrs free membership, they charged me for this last week, and they didn’t actually reply to any of my preemptive emails until after the payment was taken ( % 12.00) I’ve had ‘comms’ with different people there since; no consistency in response, no understanding as to my situation, and as of this morning, I’ve woken up to an email refunding me, but cancelling my membership ( % 0.00) At no point have I asked for this to be cancelled ( % 0.00) This is not what I want ( % 0.00) I’m exhausted by this, yet the trial continues… ( % -40.00) At one point I was asked for a code which will have been inputted into my machine during g installation, over a year ago ( % 0.00) Why would I still have this if I wasn’t told I’d need to keep it? I was told to contact their live chat - this was automated ( % 13.64) I’m reluctant to ring as I have no faith I’ll get through to anyone, and have wasted so much of my free time already on this ( % 10.00) An expensive phone call is not what I need right now, and I’m reluctant to continually repeat myself to a company that isn’t listening ( % -10.71) The trainers and classes on iFit are great, their service department however… ( % 80.00) I feel I’ve been conned ( % 0.00) Date of experience: May , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/4

iFit faces $ million lawsuit ( % 0.00) % disabled combat Veteran told to install parts himselfUPDATE as of // : We received a full refund for the NordicTrack SEi ellpitical Version and a full refund for the additional -year warranty we were lured into buying ( % 12.50) We did NOT have to pay the $ "restocking fee" ( % 0.00) The defective machine was picked up today ( % 0.00) Arkansas Attorney General Leslie Rutledge does not allow companies to take advantage of disabled combat Veterans, especially those rated at % ( % -5.00) THANK YOU to the Attorney General's office! We appreciate you!!! -------------------------------- iFit company is UN-AMERICAN! % disabled combat Veteran purchased NordicTrack SEi elliptical, Version , in March ( % -1.58) Back ordered until June , ( % 0.00) Began using the elliptical on same day delivered ( % 0.00) A loud popping noise began after minutes ( % 10.00) Contacted iFit, we were told machine had to “warm up”, give it two weeks ( % 60.00) Then after two weeks, we were told to make a video of the popping noise ( % 0.00) Six months later, three different parts ordered from August to December, and three different service technicians ( % 0.00) Not only does SEi still make loud popping noise, there is an echo that follows along with a grinding noise (technician said it was from a busted plastic screw that he could not replace ( % 5.00) I took a photo) ( % 0.00) iFit employees read from a script, ran down the clock on the Warranty, and lured us into purchasing an additional -year warranty ( % -15.56) Then iFit decides NOT to fix our machine, "Customer needs to install the parts as they are part of the assembly process, so it is not covered under warranty ( % 0.00) Customer can call Icon for help ( % 0.00) " This is a SCAM: there was NO Assembly Required!! We made three requests: each one denied by iFit: NO Repair, NO replacement, NO money back ( % 0.00) iFit offers only -day Money Back Guarantee ( % 3.33) We are stuck with a LEMON ( % 0.00) % disabled Veteran husband was hurt on elliptical, after first technician came to our home and attempted to fix the fly wheel with NO tools ( % 21.25) He told us it was "safe” to use ( % 50.00) They don’t care! iFit admits they are playing a game, “We would need a tech to return a few more times with parts before your unit would be eligible for a replacement from my team ( % -3.33) ” Their own service technicians are frustrated with iFit, and after ( % -5.00) hours of working on our machine, said it was LEMON, it cannot be fixed, and that we are better off buying a USED high-end elliptical ( % 30.00) IFit took advantage of COVID lockdown and tried to cash in ( % 0.00) Our suggestion: SAVE YOUR MONEY! Do NOT buy, they may not be around much longer, slapped with a $ million lawsuit that threatens to force the company toward bankruptcy ( % 20.00) Their products are Not Built to Last, Not Safe ( % -12.50) Repairs on our SEi are WORSE than before! Only star reviews allowed on their website ( % -25.00) Date of experience: February , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/4

Go To The Gym For £ MonthHaving paid a significant amount of money for a workout mirror, then signing upto a £ a month iFIT membership I was very excited ( % 43.13) DO NOT DO IT!! I have had it a month, managed workouts ( % 0.00) It simply buffers constantly, and I have -mb on my WiFi ( % 0.00) Complained times and had no response ( % -30.00) Great idea but they really need to get a grip!Date of experience: April , ( % 50.00)

trustpilot

POSITIVE 🙂

2022/4

Bought a rower with Ifit but since I…Bought a rower with Ifit but since I don’t want to held hostage to subscription service to enjoy learning to row properly I would only rate this a one ( % 13.33) Would give it a zero if that was an option since you can only row in manual mode with out paying them more money ( % 25.00) After spending k+ you would think they would offer free workouts for life and advanced for those wanting to pay ( % 40.00) Or at least make it affordable ( % -30.00) I can join a local gym for half what they ask each month in some places for a fourth what they want ( % -5.56) It’s a scam ( % 0.00) Date of experience: April , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/4

I had just bought a NordicTrack C I…I had just bought a NordicTrack C I signed up for a free month sub it was okay ( % 45.00) I had gotten the individual plan ( % 0.00) Went good for about months with free and one paid ( % 55.00) Logged in today and saw they changed my plan from individual to family without my consent or even messaging me ( % 0.00) The plan is about times more and then some ( % 50.00) I don't know what they are trying to pull that is very scummy business practice on new users ( % 16.82) I do not recommend using this service and just do manual mode ( % 0.00) I pretty sure there are free service out there you can do to watch video and do exercise ( % 38.33) Date of experience: April , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/4

Agree with all the negative reviews…Agree with all the negative reviews here ( % -30.00) People, make sure that this doesn’t come preloaded on your equipment ( % 50.00) You will have to click times on the screen to bypass their hard sell before you can do manual start ( % -29.17) What is more, is you are stuck with it for the life of your equipment ( % 50.00) There is no way to get rid of or bypass it permanently ( % 0.00) Who at iFit actually thought it was a good idea to aggravate consumers?Date of experience: April , ( % 35.00)

trustpilot

POSITIVE 🙂

2022/4

Three written attempts to contact iFIT…Three written attempts to contact iFIT - not one has been answered ( % 0.00) Tried through the website and email ( % 0.00) Tried calling the phone line, no answer ( % 0.00) So thanks iFIT, you took my subscription incorrectly and I have no way of resolving the matter ( % 20.00) It is actually a good product but if you have a problem, they are not even remotely interested ( % 47.50) I have cancelled my subscription for the future ( % 0.00) A shame, good product with unethical after sales ( % 70.00) Avoid ( % 0.00) UPDATE days after this review , a month after initial contact with iFIT, my problem was magically resolved! I don’t know if it’s just an enormous delay or if iFIT responded to a poor review but I’m pretty pleased! The money hasn’t hit my account yet to but fingers crossed ( % 18.33) As before, iFIT is actually a great product - I like the range of exercises and some superb trainers on there too ( % 90.00) Will update star rating when it’s all resolved ( % 0.00) Date of experience: April , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/4

I bought a nordic track exercise bike…I bought a nordic track exercise bike and a treadmill both with ifit ( % 0.00) The subscription fees are never mentioned ( % 0.00) Until the subscription ran out it was fine but I had got used to plotting my own routes using the google earth feature and as soon as the subscription ran out I could no longer do this ( % 50.83) As google earth is a free service I think it is a complete rip off to continue charging a high monthly fee for this and I refuse to do it ( % 22.00) Date of experience: April , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/3

Poor business practices and customer serviceWas given a code for a free year with our treadmill - the code was on a physical card packaged as part of the treadmill ( % 0.00) I added the code to my account, and obtained a "success" screen, and the account indicated my family plan was good through ( % 50.00) Then in February I my credit card was charged for a month's payment, using the credit card I was required to enter with the free year ( % 40.00) I immediately wrote to the company, and did not hear back for almost a month at which time it was an automatic reply indicating that they were busy and if my issue hadn't been resolved I should use the chat function ( % 5.00) I spent quite some time waiting for an agent, then an hour on chat with the agent saying refunds were not feasible and that I should have made sure I received a confirmation email ( % 20.00) The agent then sent a link to the steps I should have taken, which did not include waiting for a confirmation email but rather said wait for a confirmation screen - which I had a photo of ( % 0.00) When asked how to lodge a complaint, I was told there is no compliant department and I could just email ( % -30.00) This is the worst customer service experience I have ever had with a company ( % -100.00) Date of experience: March , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/3

Not worth the price of the membershipNot worth the price of the membership ( % 7.50) I don't have any of the machines so was just using the workouts but you can't see what the workout is like before you begin it ( % 0.00) You can't swap out the exercises ( % 0.00) I signed up for the free trial and they billed me the day before it ended and won't refund it ( % 40.00) Would not recommend ( % 0.00) Edit to their response: you didn’t bill me at the end of the free period, you did it a day before without warning ( % 40.00) In terms of swapping exercises, before I hit play I’d like to know what exercises are included in a workout or to know more about it ( % 50.00) I don’t want to have to stop it, find a different workout and start another ( % 0.00) Just improve your customer service and provide refunds to unhappy customers ( % -60.00) Date of experience: March , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/3

Beware of agreeing to the "free" membershipDo not agree to "free year membership" ( % 40.00) You may not realize it, but you are consenting to an auto renew ( % 0.00) The annual charge will hit your credit card without your "current" consent (claim they sent an email telling you it would happen, but must have ended in my junk mail, if they did actually send one) ( % 0.00) I had no interest in the membership and have not used it ( % 0.00) However, I ended up with the "free" membership when I purchased the treadmill ( % 40.00) I didn't notice the auto renewal charge right away ($), as a result they would not refund my money ( % 28.57) They are rather clever at getting you to "agree" to an auto renew after your free membership expires ( % 28.33) Learn from my mistake!Date of experience: March , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/3

Complete lack of customer serviceComplete lack of customer service ( % 10.00) Our equipment arrived after the day trial membership expired ( % 0.00) We had also paid for a year membership prior to receiving equipment ( % 0.00) We went ahead and canceled membership the day we received the equipment because things had changed financially for us due to the abduction of our grandson and our money and focus would be towards bringing him home, being able to even use the equipment was the last thing on our mind ( % 9.38) We weren’t able to assemble the equipment until a few days ago ( % 15.00) More than two months after purchase ( % 50.00) We reached out a month ago regarding cancellation and didn’t receive a response until yesterday and it was rather flippant ( % 40.00) I would not recommend this service due to non existent customer service ( % -12.50) Date of experience: March , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/3

Horrendous serviceT rowing machine and apparently with that I received a free I-fit membership for year ( % 22.50) Just to give you a bit of background here I am a year old pensioner on a fixed income trying to stay in reasonable shape thus decided to purchase the rowing machine ( % 13.33) Upon receiving the equipment was, at first, very enthusiastic to begin a new journey ( % 38.88) Around Early June of I was told I was to undergo Prostate surgery and thus did so ( % 10.00) The healing process after that was quite extensive and difficult and I wasn’t able to do any rowing workouts as you can imagine ( % 0.00) Thus I decided to sell the rowing machine ( % 0.00) I sold the machine in July of and forgot that I had to cancel the I-fit membership also ( % 0.00) In November of I was disabled again with a stroke and was hospitalized for a brief period of time ( % -10.00) On Feb I received an email from I-fit stating that they had debited my credit card for $ ( % 0.00) which came as quite a shock as I am on a fixed pension income ( % 10.00) To make a long story short I am asking to be reimbursed this money right away as there is no way I can benefit by having this program and secondly I am and was not tech savvy enough to get around any electronic device and cancel this membership ( % 4.71) I am asking you due to all these circum o whom it may concern, In early I purchased a RW stances to reimburse my credit card and help me to cancel this membership ( % -1.25) I would appreciate your understanding of my situation and please correct this problem ( % 0.00) Sincerely Neil Crockford --Date of experience: March , ( % 50.00)

trustpilot

POSITIVE 🙂

2022/3

They mandated I open an online ifit…They mandated I open an online ifit account to activate my treadmill - mandating a free-trial account - mandated I give them my card info - I cancelled months ago (the trial) and they're still charging me - non-responsive to my requests for help ( % 0.00) REALLY REALLY shifty program and serviceDate of experience: March , ( % 20.00)

trustpilot

POSITIVE 🙂

2022/3

Bike software crashes every ride for monthsI purchased the Si bike in April of and it worked fairly well for the first several months of use ( % 31.67) But about - months ago the software would start crashing on every single bike ride over mins ( % -7.14) I've contacted support through phone and email and they provided a list of things to try and solve the problem, none of which worked ( % 0.00) And every time that happens, a new CS agent picks up the case and asks to do all of those steps all over again ( % 13.64) And again ( % 0.00) For a year ( % 0.00) This bike hasn't been working as advertised for the last year; the tablets simply cannot handle the software ( % 0.00) They either do not know how to fix the issue, they don't care to fix the issue, or the hardware they sold has such limitations that it can't work as advertised, misleading consumers ( % 0.00) Date of experience: March , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/3

WORST SOFTWARE IN THE WORLD AND EVEN WORSE CUSTOMER SUPPORT!So I got a NORDICTrack R bike ( % -70.00) Love the bike; hate the iFIT software ( % -15.00) I have spent more time trying to get the software to work than riding the bike ( % 20.00) First two days great! I was really impressed and happy ( % 76.25) Then, the software kept locking up ( % 0.00) I would have to unplug the bike to get it to start again ( % 0.00) Also, it seemed to do two or three updates a day, and after two days of the iFIT locking up, a download locked up / of the way through ( % 0.00) Left it for days while i tried to call their non existant customer support ( % 0.00) Put in a ticket ( % 0.00) ( % 0.00) ( % 0.00) never called back ( % 0.00) Call, noone ever answers after hours on hold ( % 0.00) Option to hit "" for a call back? Never get a call back ( % 0.00) Finally, started a return ( % 0.00) After days, got an email regarding the return with a phone number ( % 0.00) Called the number "Number not in service at this time ( % 0.00) " Got another email saying the bike had to be outside for pickup ( % 0.00) It had another telephone number in it ( % 0.00) By now I had the bike working again and three days of iFit working ( % 0.00) So, I wanted to cancel the return, hoping my problem was solved (by my own research on Google ( % 60.00) ) Went through the options to process a return and actually got someone who offered a free extra year of service if I chose not to return it ( % 13.33) Decided to take it ( % 0.00) Next day, I am locked out of all iFIT content and back on hold for three days trying to get a hold of someone again ( % 0.00) If I process a return this time ( % 0.00) ( % 0.00) ( % 0.00) they can take the bike back ( % 0.00) WORST SOFTWARE IN THE WORLD AND EVEN WORSE CUSTOMER SUPPORT!Date of experience: March , ( % -70.00)

trustpilot

POSITIVE 🙂

2022/3

I would avoid at all costs!!I would avoid at all costs!! I purchased an iFit R Rower through Pro Form ( % 0.00) Finished assembling the rower to discover we had no power to the rower or console ( % 0.00) I rang iFit customer services straight away who wanted my order confirmation before they would do anything and emailed me to respond, which I did ( % 20.00) Next day got an email to answer questioned re sounds and lights etc ( % 0.00) Which I replied then got an email saying they were going to send a new power adapter would arrive - working days ( % 13.64) I emailed back straight away to get info on which courier?, could they send it next day delivery? and a tracking number? Took days to reply no courier info or tracking number! Emailed again to complain when the working days was up and no power adapter had arrived, wanted to know courier? tracking number? etc ( % 6.67) The reply was saying if I had a complaint to click link and fill out the form and never got a new power adapter from iFit customer services either!! A complete waste of time is iFit customer services and the website comes up Not Private and may be impersonating iconeurope ( % -3.74) com to steal your personal and financial information! So Avoid at all costs ( % 0.00) Date of experience: March , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/2

Software is old technology, service is hard to reach ( % -9.58) Original purchase went ok ( % 43.75) I tried to contact sales support for days and they were not available for pre-sales questions ( % -20.00) After I received the Xi I setup an iFit account and it was not the best experience on the web ( % 100.00) Things were confusing as some things can be setup on the machine and others required a computer ( % -30.00) Still support was not available ( % -20.00) My account showed a day trial membership, but I had purchased a year ( % 0.00) I tried for days to contact support about this ( % 0.00) There are very long waits for chat or phone support ( % -6.50) There is also no notification or sound on the chat support so I lost chat session while working on something else while waiting ( % 40.00) Who does that to customers and drives them to be dissatisfied? I was finally able to get support on the chat and they "fixed" my membership to show the year subscription ( % 30.00) Although they shorted it by one day from what it was supposed to be ( % 0.00) That was a little sloppy, but they explained that is how they do it for some renewal reason that their system cannot handle renewing on the same day it expires ( % -20.14) Would be nice if this was documented ( % 60.00) I will say this, When you finally get someone in support, they do take their time and help you as much as possible and help you with whatever they can ( % 0.00) iFit may have issues, but the people there are good people ( % 70.00) The delay in getting support must be a lack of support staff ( % 0.00) As for the actual iFit service it is not that great, The content is ok, but the software and web experience are not great ( % 22.50) On the machine the video compression or wifi hardware is junk ( % 0.00) I can stream k content on my TV (or any other device) just fine with any number of services on the same connection, but on the Xi machine the p content is low quality and often stalls to load ( % 7.29) For a company that sells digital video content, iFit should have this technology figured out ( % 0.00) Update: This is a known issue and they are actively trying to fix it ( % -13.33) I have also reported issues where on screen text on the Xi is cut off on height and length and those have not been fixed yet ( % 10.00) How does iFit not get this right? Update: I am supposed to follow up in a week or two to see where this is at ( % 28.57) Update //: I received an email stating "You were recently asked to provide iFit with more information related to your review ( % 16.67) You now have days left to get back to them ( % 0.00) " Well I guess days really means exactly hours as it is still mid day of the second day after getting the email and I was not able to provide info to iFit since the deadline to respond expired on Trustpilot ( % 4.00) I guess I was about an hour late ( % -30.00) There was also no notice about what information iFit requested ( % 0.00) Update //: iFit is trying to have my unfavorable review removed ( % 0.00) I have submitted the information requested to verify I am a real customer with a real experience and a support ticket ( % 20.00) Update //: Chat is still the best way to contact support ( % 100.00) Earlier in the day is faster ( % 0.00) I was told a software update was coming "soon" to fix the cut off text and video loading issues ( % 0.00) The way it was explained to me is that the video loading issues is due to low quality wifi hardware in the machines ( % -6.25) It was suggested that I add a subnetwork where the iFit device was the only device on the network and that it should be a ( % 0.00) GHz channel ( % 0.00) This is ( % 0.00) How is this even a real thing? I would expect Wifi on a video intensive device, but a requirement for a single device subnet ( % 6.43) ( % 0.00) ( % 0.00) ( % 0.00) I have no words ( % 0.00) I asked why the machines did not have an ethernet port to hard wire and bypass all the Wifi issues ( % -29.17) I was told that was a great idea and they would send that in and "give me credit" for the idea ( % 80.00) Seriously?Date of experience: February , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/2

Appalling ScamAppalling Scam ( % -35.00) I got a free one-year membership with a bike ( % 40.00) Stopped using the app and IFIT after months ( % 0.00) They deducted a full year's membership after the initial year without seeking prior consent or a renewal reminder ( % 11.67) Complete scam and currently awaiting a full re-embursementDate of experience: February , ( % 15.00)

trustpilot

POSITIVE 🙂

2022/2

Eventually someone helped me ( % 0.00) ( % 0.00) Had my IFIT bike a year it came with a years family subscription included, while that took forever to sort i took them up on the days free trial, of course they took my credit card details, after days i cancelled as my free full membership was now active, all good so far ( % 30.28) But now after my first years subscription has expired they tool £ off my credit card ! no warning, no emails no options for other types of membership ( i dont need family membership) ( % 9.38) ( % 0.00) My credit card was not used for annual subscription payment !! Thankfully after telling BARCLAYCARD whom have been amazing ive got my card refunded but no replies from so many emails ive written to them ( % 55.00) ( % 0.00) Whats your betting they come back to me after they see the charge back ? UPDATE: // Today yeahh an amazing lady called Cristy sorted me out on live chat at I ( % 18.41) FIT ( % 40.00) COM , got half of my subscription refunded as only me using bike ( % -8.33) ( % 0.00) Happy but blimey it wasnt easy ( % 61.67) ( % 0.00) ( % 0.00) What a shame allot of us are pushed to complaining so loudly because we dont get sorted after weeks of trying ( % 10.00) Date of experience: February , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/2

IFit is Buggy as it gets and half baked softwareI just got a nordic track treadmill and decided I'd try out Ifit since it pretty much forces you to give them you credit card to turn the treadmill on ( % 9.44) On their signup page it offers "Sign Up With Google ( % 10.00) " I thought awesome! I have a google account ( % 100.00) So, it made sense ( % 0.00) After registering I download the app that connects to the treadmill ( % 0.00) It asks for a username and password ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) no google option, at all ( % 0.00) I spend several hours working with the chat support ( % 0.00) ( % 0.00) ( % 0.00) I get disconnected several times ( % 0.00) Eventually I get a login setup after WAY too much trouble and now everytime I open up Ifit in chrome no matter what I select it tries to log me in with my google account which it now sees as a different account from the one I had used to setup my subscription ( % -7.50) The ROKU app hasn't worked once for me and never get a reply from their support ( % 0.00) When I tried to delete the offending account using the friendly "Delete Account" button I get a mean spirited email telling me that they won't delete my account unless I live in California! What?! I even clearly stated that I was trying to get rid of a duplicate account ( % 17.51) When I tried to use the hiking options in the IFit app all I get is an error and a failure to load ( % -31.67) So ( % 0.00) ( % 0.00) ( % 0.00) I really doubt we'll be keeping our subscription past the trial period unless they change something massively ( % -1.67) Date of experience: February , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/2

So i purchased a proform carbon fx bike…So i purchased a proform carbon fx bike partly because of the opportunity to join ifit and get motivated with classes ( % 0.00) It was a day free promo and then will start to bill ( % 40.00) I could only access one video (the beginner to k Arizona ride) All the others either said i needed to upgrade my membership or they werent available on my brand of bike? Two emails later to ifit and no reply other than the auto reply ( % 6.88) If this is how they treat you at the beginning no thanks I wont be paying ( % -10.00) Consider me cancelled so i wont have access to the one video ( % 0.00) Date of experience: February , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/2

It’s a shame I need to select even one…It’s a shame I need to select even one star to write a review ( % 0.00) Problem : IFit hides the option for the individual plan if you currently have a family plan ( % 0.00) You need to call them for the option to even display on the website ( % 0.00) They clearly don't want you to have easy access to a cheaper subscription ( % 26.67) Problem : After I managed to subscribe AND PAY for an individual plan, they still charged me the fee for re-subscribing to the family plan ( % 0.00) Thankfully I monitor the purchases that go through my card and declined the charge through my card ( % 0.00) iFIT justifies these charges by saying “well you must have agreed to it” instead of actually doing the right thing ( % 14.29) Date of experience: February , ( % 0.00)

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2022/1

Charged $ for cancelled…Charged $ for cancelled subscription ( % 0.00) Last July, I had cancelled my subscription not to renew a year after purchasing an elliptical bike ( % 0.00) I called customer service and spoke with Shelby S after being on the phone for over an hour ( % 0.00) I was told they won't refund even after I had cancelled well before the due date in September because I had multiple emails accounts even the bike has not been used since ( % -6.25) I was told their manager Brandon S will reach out to me ( % 0.00) I haven't heard a word from anyone ( % 0.00) This is getting very frustratingDate of experience: January , ( % 20.00)

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2022/1

Very helpful representativesVery helpful representatives, they called after my purchase and walked me through how to use iFit ( % 20.00) Extremely friendly and cheerful guy that helped me out!Date of experience: January , ( % 38.75)

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2022/1

Their customer service is non-…Their customer service is non- existent ( % 0.00) I have spent countless hours in their people less loops ( % -8.89) I have left my phone number on all of the websites for a contact ( % 0.00) Three days and almost hours invested, still haven’t been able to speak to a person ( % 50.00) DONT buy IFIT, even if you have to spend more, anyone else’s customer service has to be better ( % 50.00) Date of experience: January , ( % 0.00)

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POSITIVE 🙂

2022/1

IFit Health & Fitness Rip off!Purchased a replacement spin bike brake pad from iFit ( % 0.00) Absolute rip off! Approximately £ for the brake and £ ( % -7.50) delivery ( % 0.00) According to the UK Customer Service Manager, they justify this extortionate amount by claiming it's 'not just for shipping but for associated costs such as packaging and so on' ( % 0.00) My replacement brake arrived in a jiffy bag envelope with nothing more than the envelope to protect it ( % 50.00) Royal Mail advise the cost of posting the item was under £ ( % 0.00) Quite sure iFit don't buy jiffy bag envelopes individually so the remaining £ sounds like it is pocketed by iFit! Will be avoiding at all costs in future ( % 16.67) Date of experience: January , ( % 0.00)

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2022/1

iFit, Nordictrack, ICON health, Proform call it what you want they don't care for their customers ( % 0.00) Same situation as many reviews ( % 25.00) Purchased Treadmill on Nov rd ( % 0.00) Trucking company has had the product since Nov th ( % 0.00) No matter who you speak to you get the standard someone will contact you in - business days ( % 0.00) Nobody calls, nobody does anything ( % 0.00) You sit on hold waiting to speak to anyone for over an hour and finally have to give up because life isn't about sitting on hold ( % 0.00) Allegro has the be the worst delivery company ever and Nordictrack doesn't care ( % -100.00) Update Christmas Eve: I sent an email to NT with case number on Tuesday the st ( % 0.00) I have yet to be contacted by Nordictrack ( % 0.00) Purchased Nov , no contact by Nordictrack or Allegro as of Dec th, ( % 0.00) Doesn't matter how many hoops you jump through this company is not concerned ( % 50.00) I have been an iFit subscriber for + years and this is the type of service (or lack of service) you receive ( % 0.00) Update /: Still no contact from Nordictrack or Allegro ( % 0.00) Been a week since email was sent with all information including timeframes and contact info ( % 0.00) Nordictrack on Facebook sent me a message regarding a small compensation for waiting and they "hope" I will be contacted for delivery ( % -25.00) They have given up on promises, they are in hope mode ( % 0.00) Also sent an email to my salesman at Nordictrack and his email has been disabled ( % -20.00) So either he has left the company or Nordictrack is disabling email accounts because of all the issues ( % 0.00) Update /: called iFit/Nordictrack today and spoke to Kaitlyn she was able to get in touch with a Sandra at Allegro and she assured me (once again) this was being escalated for scheduling ( % 50.00) Explained that I have spoken to my credit card company and the next step is disputing charge if a delivery date is not produced by next week ( % 0.00) No contact at all from anyone at this point other than when I call them ( % -12.50) Sending an email through this site has done absolutely nothing at this point other than aggravate me ( % 3.75) Update /: Disputed with Credit Card company just to see if things would progress ( % 0.00) Update /: Someone called and said they were with Nordictrack delivery, But after asking who exactly she worked for she said Allegro (not sure what to believe) ( % 0.00) She said I can't be scheduled and has no idea when I will be scheduled other than when a delivery date opens up ( % -12.50) More delays and no end in sight ( % 50.00) I informed her that the I have opened a case with my credit card company and if Nordictrack and Allegro want to close that case all they have to do is schedule a date for delivery and get me the product I purchased on Nov rd, ( % 0.00) She didn't seem to care and proceeded to put me off saying they will call back someday (when? who knows?) ( % 0.00) Never have a seen such a poorly run delivery execution in my life ( % -20.00) Update /: iFit sends me an email with no message just a subject "A Return for your NordicTrack is being processed" ( % -16.67) So instead of trying to work it out and take care of a customer they found the easy solution was to cancel the order ( % 43.33) There is no return since I never received anything, but then again I guess they mean returning my money ( % -31.25) Not one phone call from Nordictrack or its parent company iFit to try and resolve the matter ( % 0.00) They took the easy way out, cancel ( % 43.33) Update /: On Allegro tracking site ( % 0.00) Monday, // : pm Shipment Status changed to: CAN ( % 0.00) (cancelled) I am now researching where I can purchase a NON iFit/ICON Health & Fitness company (Nordictrack, Proform, etc) to purchase my treadmill from ( % 0.00) As stated I am a + year current subscriber of iFit, after my sub is up I won't be resubscribing and I will be selling my iFit equipment and replacing with non iFit products ( % 0.00) I never have been contacted by anyone with iFit other than when I sat on hold waiting to speak to a rep ( % -12.50) They continued to push commercials and ads about their products before Christmas stating people would receive their purchases in time ( % 0.00) I waiting from Nov rd, for two month and there was never any attempt to delivery my purchase ( % 0.00) Not one attempt! no calls! nothing! If you think sending them an email based on a case opened here on this website will do you any good you would be mistaken ( % 70.00) Nordictrack (Icon fitness/iFit) is a pass the buck organization with no accountability ( % 0.00) If you read this before purchasing a product from them I implore you to read the reviews here and make an informed decision ( % 0.00) Date of experience: January , ( % 0.00)

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2022/1

There is no customer servicesThere is no customer services ( % 0.00) No one answer ( % 0.00) I've sent them an e-mail to get a refund and it's been weeks ( % 0.00) On my Nordictrack bike, the training are laggy even if I have a mbits/s Internet connexion ( % 0.00) Be aware, there are multiples facebook groupe reporting problems with their product ( % 25.00) Their Norditrack bike also broke after month of use ( % 0.00) Date of experience: January , ( % 0.00)

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POSITIVE 🙂

2022/1

Ich finde die Ifit App superIch finde die Ifit App super ( % 33.33) Ich nutze die App seit über einem ( % 0.00) Jahr ( % 0.00) Die Verlängerung meines Abos war einfach und sehr günstig ( % 0.00) Es gibt vielfache Auswahlmöglichkeiten der Trainer und Programme ( % 0.00) Ich benutze die App für das Bike, Laufband, für Handteltrainig oder HITT ( % 0.00) Begeistert bin ich von den Programmen rund um die Welt ( % 0.00) Einen Tag in den Schweizer Bergen und am nächsten Tag trainiert man in Hawaii ( % 0.00) ( % 0.00) super zur Überbrückung der Winterzeit ( % 33.33) Date of experience: January , ( % 0.00)

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POSITIVE 🙂

2022/1

I bought a treadmill from Walmart and…I bought a treadmill from Walmart and in order to used the machine I had to download ifit app so the machine can be able to start ( % 50.00) I did that it didn't work right so I bring back the treadmill to Walmart ( % 14.29) I have been calling there customer service number I will be on hold for over a hour and still no one pick up ( % 0.00) I was looking over my bank statement and was charged for something I didn't even used ( % 0.00) I finally got someone today and they told me that I can't get a refund and I only there app once ( % 0.00) I want what of these people selling these exercising machines that you must download there app before can use your the equipment you paid for ( % 0.00) I don't think it right or fair to no one to be push to download something that you didn't want in the first place and when you call their customers service number they don't answer so you can't cancel don't even try to cancel online because that work either ( % 41.19) Your company is just another form of scamming people money ( % 0.00) Date of experience: January , ( % 0.00)

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2021/12

Similar to Anthony Welsh my individual…Similar to Anthony Welsh my individual subscription was recently renewed as a family one costing three times the individual subscription ( % 0.00) I too had recently had offers to renew at a reduced price, which I had all intentions on doing ,however they beat me to it renewing a day early ( % 6.67) I immediately contacted my bank but they couldn’t stop the transaction as it was pending on my account ( % 0.00) So I had to contact customer support in Logan USA,preferring to use the phone rather than relying on emails which I also fired off ( % 0.00) I spoke to a Rep (Dale) who was very helpful ( % 20.00) Without any nonsense he arranged an immediate refund and renewed my subscription at a reduced price ( % 0.00) I contacted my bank to inform them the refund was expected and it was in my account the very next day and not the expected days ( % -6.67) I am now forewarned and will either cancel my subscription well in advance or renew when the offer comes through ( % 0.00) This experience dampens the excellent training services I have used over the last year which have been excellent ( % 66.67) Date of experience: November , ( % 0.00)

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2021/12

Fraudulent billingI feel obligated to write a nd review after reading the iFit responses below ( % 0.00) I too was charged for an iFit subscription I didn't request - twice ( % 0.00) The responders lie in stating they can't do this ( % 0.00) Of course they can! They have our CC numbers and then hide the fact that simply creating an account automatically starts a subscription ( % 0.00) This happened to me twice; when I first purchased the treadmill and when I logged in trying to fix a software issue ( % 25.00) Strong-arm predatory practices are not a good way to build customer loyalty nor is lying about your practices ( % -35.00) I'm editing this after reading iFit's reply ( % 0.00) I never signed up for a trial; it automatically activated when I first opened the account, at which time I called and canceled ( % 25.00) Note it renews for an expensive family subscription, not for an individual ( % -25.00) I then logged in when working with an iFit tech to solve a hardware problem (she was excellent) and the free trial with auto-renewal activated again ( % 70.00) I wasn't notified, but caught it a few days later and called to cancel ( % -10.00) Auto renewal fees are indeed common to predatory companies, the rest of the world hates them especially when they activate from a free trial ( % 3.33) iFit can just as easily email a reminder to renew, but they'd rather charge your card without you knowing and then later claim you should have noticed ( % 21.67) Predatory!Date of experience: November , ( % 0.00)

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2021/12

The programming is excellent but the software is terribleThe programming is excellent ( % 100.00) But The software is beyond glitchy ( % 0.00) It crashes almost all the time now for every ride ( % 0.00) It used to just crash when the ride was over minutes but now it’s practically every time ( % 0.00) Click a button? Crash ( % 0.00) Scroll? Crash ( % 0.00) Do nothing? Crash ( % 0.00) Search? Crash ( % 0.00) Again, I love the programming which is why it’s so frustrating ( % 5.00) I try to ride every day and there’s always a ride For me ( % 0.00) But the constant crashes makes me think twice and I limit myself to very short rides to reduce the risk of it crashing ( % 0.00) If they could fix the bugs, it’d be great ( % 80.00) But it looks like they don’t even test their releases and the software keeps getting less and less reliable ( % -16.67) Date of experience: December , ( % 0.00)

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POSITIVE 🙂

2021/12

Wow Ifit/proform absolute RIP offWow Ifit/proform absolute RIP off Bought a proform Le Tour de France bike at nearly £ Just out of warranty the screen died During use it was rubbish, Ifit interface isn't fit for use ( % 20.00) Crashes doesn't connect easily ( % 43.33) Certainly isn't smooth or easy to navigate ( % 41.67) Ifit customer service is the worst I've come across ( % -100.00) Nordic/Proform/Ifit all the same company ( % 0.00) The equipment is cheap Chinese Rubbish ( % 20.00) Be wise and avoid any of these cowboys DO NOT BELIEVE THERE B*LL S**TDate of experience: December , ( % 70.00)

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2021/12

Automatically charged me $ for an…Issue Resolved! I was automatically charged $ for an iFIT subscription for a treadmill I purchased as a gift ( % 0.00) I was obviously upset BUT IFIT reached out and immediately credited my account ( % 0.00) Great customer service and Iupdated my negative review to positive!Date of experience: December , ( % 25.00)

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POSITIVE 🙂

2021/12

Love my Nordic Track treadmill with iFitLove my Nordic Track treadmill ( % 50.00) iFit trainers like John Peel and Tommy Rivs have changed my life ( % 0.00) I went from hating running to seeing the world while running + miles a week ( % 0.00) Date of experience: December , ( % 0.00)

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2021/12

Great Classes, need more diversityThe classes are great however, it would be nice to see a more diverse crowd participating, including people of color ( % 64.00) Date of experience: December , ( % 0.00)

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2021/12

I love ifitI love ifit! Love the challenges ( % 54.17) Love the ifit trainers ( % 50.00) So glad I got a Nordic track treadmill ( % 50.00) Date of experience: December , ( % 0.00)

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2021/11

Be Prepared to get everything in writing and don't believe what you are toldGreat interface with a salesman that showed me all of the features of the exercise bike ( % 0.00) Also let me know that the bike was in a warehouse in Baltimore, MD - just an hour from my house ( % 0.00) Sounded great ( % 80.00) After waiting for something other than an invoice (did get that and had my credit card billed), I called and asked why I see nothing about my order ( % -12.50) Finally action - my order appears and the website says it came to Middletown, DE (my hometown) but the customer (me) had asked for a delay - lie ( % 10.00) Then it apparently got shipped to Middletown, PA (State College - + hours away), then shipped to Burlington, NJ ( % 5.00) It was never in Baltimore ( % 0.00) Ryder says they will deliver / - believe that to be true but am concerned about the day before Christmas Eve ( % 35.00) WARNING - DON'T BELIEVE IFIT UNLESS IT IS IN WRITING - DON'T BELIEVE THE SALESPERSON - DON'T EXPECT A PROMISED CALL BACK - PLAN ON A VERY LONG WAIT TO CONTACT IFIT; UNLESS YOU ARE TRYING TO BUY SOMETHING ( % -3.25) LASTLY "" IS THE LOWEST RATING YOU GAN GIVE, UNFORTUNATELYDate of experience: November , ( % 0.00)

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2021/11

LOVE iFITLOVE iFIT! Such a helpful company to get me back on fitness track ( % 20.83) In home equipment with friendly encouraging staff ( % 37.50) I received discounted product in exchange for my honest review ( % 60.00) Date of experience: November , ( % 0.00)

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2021/11

Great service ( % 80.00) ( % 0.00) ( % 0.00) Again, thanksI see that ifit has been given some pretty harsh reviews, but this is my second review, and would like to say, their service to me over two recent issues inviting new members to my family account has been exemplary, the staff response via messenger has been incredibly quick, and problems solved within minutes 😊 ( % 8.66) Furthermore, the staff response has always been polite and friendly ( % 37.50) Thank you ifit ( % 0.00) Date of experience: November , ( % 0.00)

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2021/10

I love this productI love this product! The classes are great and so far I do not have any problem with the bike!Date of experience: October , ( % 50.63)

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2021/10

DisappointingI signed up to the six month free trial ( % 40.00) I don't remember them ever saying that they would start charging me after this finished ( % 0.00) It also didn't appear in my play store subscriptions ( % 0.00) I had no reminder email, so they took a monthly payment of £ ( % 0.00) (family plan) ( % 0.00) Even if this was stated when I signed up for a free trial, why would I want to pay for a family plan? I have contacted ifit to advise them of my dissatisfaction and they have replied just saying its in the t's and c's ( % 40.00) I won't be using their services again ( % 0.00) Date of experience: October , ( % 0.00)

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2021/10

Cancelled but billed againI did the free trial with my new treadmill ( % 26.82) A few days before my trial was set to expire, I went on their website and did the End Membership process ( % -20.00) I received a banner on their site that my membership was active until October st ( % -13.33) However, on October th i received a charge for the next month ( % 0.00) When I contacted support, I was told they had no record of my cancellation ( % 0.00) I did the End Membership process again, and it was exactly the same as the first time they had "no record off" ( % 16.67) Make sure you take a screenshot when you end the membership so you will have something to prove that you did indeed cancel ( % 50.00) Looks like this is a common scam they use to get another month's paymentDate of experience: October , ( % -30.00)

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2021/10

Love the iFit program!Love the iFit program and great customer service experience so far!Date of experience: October , ( % 65.00)

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POSITIVE 🙂

2021/10

Best Compact Elliptical for your knees!My elliptical has been one of the best exercise machines post surgery ( % 100.00) It allows me to build strength as I worked through the eight resistance levels ( % 0.00) The best of all it that it fit comfortably in my bedroom since I do not have very much space ( % 51.50) The compact size does not reduce its quality in anyway ( % 0.00) I received their product as a promotion in exchange for my honest and unbiased feedback ( % 60.00) Date of experience: October , ( % 0.00)

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2021/10

IFIT is awesomeIFIT is awesome ( % 100.00) I use it on my Proform treadmill for walking ( % 0.00) They have hundreds of videos and it’s like having a personal trainer ( % 0.00) I can’t figure out why the reviews are not all or star ( % 0.00) I will say that I have the treadmill with a ” screen so that makes the scenery and viewing awesome ( % 100.00) My workouts go so fast that I select longer workouts or additional workouts because minutes goes by so quick ( % 26.67) Compared to simply walking on a treadmill while watching a little dot proceed on a virtual track, the iFIT is way better and it seems like my walks go so much quicker ( % 12.81) The trainers motivate me ( % 0.00) PS I’m an active yr old woman who loves walking but wasn’t doing it enough because it’s usually too hot outside in FL ( % -0.56) Date of experience: October , ( % 0.00)

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2021/9

Service Contract is a ScamHorrible service ( % 0.00) I bought a treadmill warranty through them and it has been weeks of them making me "troubleshoot" issues by taking different parts of machine apart ( % 0.00) Isn't this what a service warranty is for?So, I basically purchased one for nothing ( % 0.00) A waste of money! I don't think service technicians exist and possibly phone customer service agents don't either ( % -12.50) Problem not fixed and they just ordered me a part that I don't even need which is probably good since they said they had no idea how long it would take to arrive ( % 20.00) They suck!Date of experience: September , ( % 0.00)

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2021/9

I have a Weider bench that I installed…I have a Weider bench that I installed in my shed for my home Gym ( % 0.00) It has so many adjustments they were patient when I called with questions and I had everything I needed ( % 50.00) Date of experience: September , ( % 0.00)

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2021/9

Used iFit for the past months with my…Used iFit for the past months with my Nordic track recumbent bike Being disabled and damaged a recumbent bike enables me to use my legs and to workout ( % -23.33) I have completed a couple of the beginner bike series following excellent coaches/trainers ( % 50.00) ( % 0.00) I can be outside cycling in a beautiful environment following the iFit coach having the bike adjust itself following the trainers on my iPad Pro all from my bedroom ( % 21.25) ( % 0.00) And on rest days doing the mind series for my ptsd via the TV app on my television ( % 0.00) I don’t get all the negative reviews I think iFit is absolutely brilliant it’s got so much choice for every level of fitness and many types of workouts ( % 32.50) ( % 0.00) It totally impressed me and probably saved my life ( % 100.00) The best decision I have made in many a year is to go get iFit ( % 75.00) ( % 0.00) It’s doing wonders for my cardio and my confidence ( % 0.00) ( % 0.00) I love it!!Date of experience: September , ( % 50.00)

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2021/9

I've used iFit for the last months…I've used iFit for the last months with a new Elliptical and can honestly say the app, the range and quality of content and how it motivates you each and every day is truly amazing ( % 26.73) I've seen some of the reviews around billing, but I've not had that experience ( % 0.00) Date of experience: September , ( % 0.00)

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2021/9

A predatory practice, just this side of a scamWe bought an admittedly cheap exercycle from Costco and were more or less forced to sign up for iFit ( % 10.83) We had read all the negative reviews about this first so were wary ( % -18.33) We returned the bike almost right away -- it was rickety and not really exercise-grade ( % 9.29) I thought I canceled the membership in the process of returning the bike, but lo and behold, six months later, my debit card is getting charged ( % 0.00) iFit placed three frantic calls (including two voicemails) in rapid-fire the day before the charge showed up ( % 0.00) I guess they want to say afterward, well, we tried to get in touch ( % 0.00) They haven't returned my call back or my email inquiry about this ( % 0.00) Unfortunately, although we like Costco because its employees are really helpful and seem happy, this affects how we feel about Costco now, too ( % 16.67) Date of experience: September , ( % 0.00)

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2021/9

I love iFitI love iFit ( % 50.00) It has changed my life, I work out for hours a day now because they have made it fun and interesting ( % 40.00) I have a NordicTrack treadmill and just bought a rower so I can use iFit there as well ( % 0.00) **I think it's important to make a distinction between iFit and icon products when writing a review on iFit ( % 40.00) Icon has been the maker of Pro-Form for decades ( % 0.00) They then bought NordicTrack ( % 0.00) I have owned Proform or NordicTrack treadmills for the past years and I have had issues with customer service in the past for the treadmill ( % -25.00) That being said, this is a review for IFIT ( % 0.00) iFit trainers and programs are really really good ( % 70.00) There's plenty of variety and you can run all over the world ( % 0.00) It's a lot of fun ( % 30.00) The interface on the treadmill is meh ( % 0.00) I have to search for the current series I'm working on - I hate that ( % -40.00) The iFit website is difficult to use and not intuitive ( % -50.00) The iPad app is good, I wish it would let me see my treadmill workouts ( % 70.00) My guess - Icon will hire UI/UX designers and some new developers someday and the user experience will be better ( % 31.82) In the meantime, I'll put up with searching for my workouts because the workout experience is phenomenal ( % 50.00) I will be an "iFit-er" for the rest of my life ( % 0.00) Date of experience: September , ( % 0.00)

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2021/8

Charged even though I cancelled my subscription AND have one year freeHad to sign up to ifit to activate my membership and get a free month subscription ( % 40.00) Cancelled immediately as I'd bought a bike with months free membership ( % 40.00) Found out today that, despite cancelling my subscription as soon as I took out the one month's free trial, they've taken money out of my account ( % 40.00) No warning ( % 0.00) I HAD CANCELLED MY SUBSCRIPTION ( % 0.00) Dispicable behaviour and I want answers why that happened ( % 0.00) Will be lodging complaints ( % 0.00) Date of experience: August , ( % 0.00)

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2021/8

I wouldn't fall in a trapI wouldn't fall in a trap of using my credit card again ( % 0.00) Even though I cancelled the auto renewal I am told that it will be renewed after free one year trial ( % 40.00) Date of experience: August , ( % 0.00)

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2021/8

I love itI love it ( % 50.00) I had a Treadmill that came with ifit, but I never used it ( % 0.00) I had always wanted to be able to run distance but I could never maintain my motivation outside alone ( % 25.00) I tried the intro to running program and finished it ( % 0.00) I did the k race series on it and that was fun now, I am doing the k race prep ( % 30.00) I love the trainers and I dont think I would be running without this program ( % 50.00) I love Tommy Rivs ( % 50.00) He puts everything in his mouth ( % 0.00) Date of experience: August , ( % 0.00)

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2021/8

MotivationalIFit keeps track of my progress, and keeps it challenging ( % 50.00) Love the wide range of workouts and trainers ( % 20.00) I can set goals, and add family members to my family plan ( % 0.00) App is easy to use to schedule workouts, and you can even map your own route ( % 51.67) Very user friendly, with something for everyone, from beginner to pro ( % 28.75) The trainers are very motivating, and I look forward to my daily workout ( % 10.00) I received the Treadmill at a discounted rate in exchange for my honest feedback ( % 60.00) Date of experience: June , ( % 0.00)

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2021/7

Ifit is by far the best workout program…Ifit is by far the best workout program I have had ( % 55.00) I enjoy it so much that I look forward to getting up every morning ( % 30.00) The trainers keep your attention and change things up very well ( % 20.00) Date of experience: July , ( % 0.00)

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2021/6

iFit is amazing!iFit is amazing! I love the individual workouts that it has to choose from ( % 41.67) Whether you are on a piece of equipment or using your phone/tablet to do floor workouts ( % 0.00) Each workout is fit for you ( % 40.00) I received a discounted product for my honest and unbiased opinion ( % 60.00) Date of experience: June , ( % 0.00)

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2021/6

If you’re new to runningIf you’re new to running on a treadmill with iFit, I can highly recommend trainer named Tommy Rivs ( % 14.42) I use the iFit Active Pulse feature so my heart rate doesn’t go too high ( % 1.33) I’ve done his intro to running week program, and have just finished his week Easter Island running program ( % 0.00) He is such a gem ( % 0.00) It feels like you’re not even running ( % 0.00) I get so lost in all the history he talks about ( % 0.00) Really really love iFit ( % 50.00) Date of experience: June , ( % 0.00)

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2021/6

Fun & challengingIFit is a wonderful program with so many workout options ( % 60.00) I use it just about every day ( % 0.00) They add new content regularly, which helps keep exercising fun ( % 14.55) Overall, very satisfied with everything! I received this product for a reduced rate, in exchange for my honest opinion ( % 47.08) Date of experience: June , ( % 0.00)

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POSITIVE 🙂

2021/6

Kirstin got the update to work!Kirstin was terrific helping me to get my Proform bike to the updated “live” version of IFit ( % 6.82) We were on the phone for over an hour and she was determined to get it to work ( % 0.00) Through patience and weaving through the system she was able to get the new update ( % 31.82) After I was able to complete my first workout going through parts of Jamaica! I can’t thank her enough ( % 22.81) I called on May and the gentleman I spoke with advised I had a firewall blocking and to call my ISP carrier ( % 0.00) I called and was told there is no firewall stopping it from updating ( % 0.00) I need to call back IFit ( % 0.00) Kirstin I can’t thank you enough for trouble shooting and getting it to work ( % -10.00) You are very professional and your customer service is excellent!!Date of experience: June , ( % 13.00)

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2021/6

Great service!This company is amazing ( % 70.00) They offer a variety of trainers and videos to keep you motivated ( % 0.00) It's priced fairly and has a ton to offer ( % 70.00) Their customer service is knowledgeable and friendly ( % 37.50) I received discounted product in exchange for my honest feedbackDate of experience: June , ( % 60.00)

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POSITIVE 🙂

2021/6

Enjoyable workouts!!I have really enjoyed getting to experience the incredible scenery and encouraging trainers on ifit ( % 63.33) Customer service is excellent, and the prizes you can earn just for working out are amazing! This has definitely topped by prior workout streaming service! Highly recommend! I received the product at a discount for my honest feedback ( % 42.50) Date of experience: June , ( % 0.00)

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POSITIVE 🙂

2021/5

IFit is a great companyIFit is a great company ( % 80.00) It offers great products with excellent customer service ( % 63.33) Their products are very user friendly and easy to assemble ( % 33.61) I received discounted product in exchange for my honest feedbackDate of experience: May , ( % 60.00)

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POSITIVE 🙂

2021/5

Great customer serviceI love iFit ( % 65.00) It keeps me motivated and has a lot to offer ( % 0.00) I love the variety and how user friendly it is ( % 43.75) Their customer service is courteous and knowledgeable ( % 60.00) Truly a great company ( % 80.00) I received discounted product in exchange for my honest feedback ( % 60.00) Date of experience: May , ( % 0.00)

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POSITIVE 🙂

2021/5

Diverse & RecommendableI find this company to have a great variety of workouts available for a reasonable price ( % 46.67) I was given this product for a discounted price in exchange for my honest and unbiased opinion ( % 60.00) With that being said I could easily see my self renewing my membership ( % 43.33) I find the workouts engaging and have absolutely helped me stay motivated while the gyms are closed ( % 16.67) I did not have an issue with the app at any time so far and thought it was easy to download and use ( % 26.67) Date of experience: May , ( % 0.00)

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POSITIVE 🙂

2021/5

Easy to use program!I recently bought a pro form weight rack and I have iFit and follow the workout program and it helps me so much ( % 21.11) Being able to get expert direction on how to properly use exercise equipment give me such piece of mind ( % 16.67) Definitely recommend the program for anyone who wants to workout at home!Date of experience: May , ( % 10.00)

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POSITIVE 🙂

2021/5

Stepping up my gameI received the Pro-Form Carbon Rack Xl ( % 0.00) This rack is a great upgrade for my home gym ( % 80.00) I now can do all the straight bar workouts I want to with this rack including squats ( % 20.00) I feel like this rack has help me step up my game and will push me the the next level ( % -20.00) I honestly cannot find anything negative to say ( % 15.00) Since I have received it I have actually been motivated to step it up ( % 0.00) I got this item at a discounted price for my honest and unbiased opinion ( % 60.00) Date of experience: May , ( % 0.00)

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POSITIVE 🙂

2021/5

I got the ProForm Tour De FranceI got the ProForm Tour De France CBC Bike discounted in exchange for my honest feedback a few weeks ago and it came with a free year of ifit family membership ( % 26.67) My husband and I LOVE using ifit ( % 50.00) We are able to stream on our TV as well as our devices using the app or through browser ( % 50.00) I use my tablet on the bike and my husband usually uses ifit streaming to our TV ( % -25.00) We can both workout at the same time, and do the kind of workout we each want to do! Its very nice because my husband and I are on very different fitness levels at the moment with me being weeks pregnant!Date of experience: May , ( % 38.25)

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POSITIVE 🙂

2021/5

First Time Spin Bike ExperienceI recently got the Proform Pro C spin bike and it has been a great experience getting it set up and taking my first couple rides ( % 32.50) The iFit membership has so many options and features, and the rides have been challenging and so much fun ( % 43.33) I had never taken a spin bike class prior to this so for a beginner they have a lot of resources to get you started ( % 0.00) I did have some questions about the iFit membership when I first set it up and the customer service rep I spoke with was very friendly and responsive ( % 36.88) He even gave me a few tips for using the bike since I was a beginner ( % -20.00) Overall, I’ve been really happy with my experience with the bike and the company! I received a discounted product in exchange for my honest feedback ( % 53.33) Date of experience: May , ( % 0.00)

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POSITIVE 🙂

2021/5

What a fantastic training experienceWhat a fantastic training experience, being able to train all over the world with different trainers who are so encouraging and motivating ( % 32.50) Since joining iFit in January I have completed workouts! iFit has given me a passion for exercise that I ever thought possible ( % 0.00) I was not given any free equipment or subscriptions for writing this review ( % 40.00) If you want to exercise, have fantastic views and feel like you have access to many personal trainers then iFit is for you ( % 30.00) Date of experience: May , ( % 0.00)

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2021/5

Ifit is so motivatingIfit is so motivating! The challenges ( % 0.00) The variety ( % 0.00) The rewards The positivity ( % 0.00) I could keep going ( % 0.00) They have amazing customer service ( % 60.00) Very responsive and helpful ( % 20.00) Can’t wait to continue my membership for years to come ( % 0.00) I received a discounted product in exchange for my honest feedback ( % 60.00) Date of experience: May , ( % 0.00)

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POSITIVE 🙂

2021/5

MotivationalMotivational I got the Pro Form Pro Treadmill and it came with ifit I had never heard of it before after several workouts I can say this is the best program I have ever seen ( % 50.00) I love that all the ifit trainers are so motivational ( % 50.00) I find myself looking forward to a new challenge each day ( % 13.64) I also find it so exciting that you can earn things from finishing challenges ( % 30.00) Ifit is very user friendly and I have had no problems using it being not very tech savvy this is a big plus for me ( % 11.88) I received discounted product in exchange for my honest feedback ( % 60.00) Date of experience: May , ( % 0.00)

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POSITIVE 🙂

2021/5

Works perfect for my needsMy experience with my iFit membership has been great so far ( % 63.33) The sign up was quick and easy ( % 38.33) The software tracks you stats, goals and even gets your preferred workout style to select workouts that are ideal for you ( % 90.00) I've mostly enjoyed the hiking exercises and I use my treadmill as a wind down from the day, but there are classes that suit everyone's needs and wants! So far, I have absolutely enjoyed my experience ( % 23.89) I was given this product in exchange for my honest and unbiased opinion ( % 60.00) Date of experience: May , ( % 0.00)

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POSITIVE 🙂

2021/5

Works great!I was able to signup and start using the ifit app within a matter of minutes (apple) ( % 50.00) You do have to link a payment method for auto renewal so just set a reminder for when that time comes in case you need to edit ( % 0.00) I had zero connectivity issues when linking the app up with my proform bike ( % 0.00) My first workout was a Jamaican ride - I enjoyed the trainer, the views, and the stats that the app displayed throughout my workout ( % 37.50) I like that I can browse different types of workouts, based on my wants and the type of equipment I have, and save them for future reference ( % 6.67) There are prerecorded and live workouts ( % 13.64) You can swap between in studio sessions and real life trails ( % 20.00) I also have B*body so this very much reminds me of the same style ( % 13.00) User friendly and quick on my end ( % 35.42) Honestly, it’s exactly what I expected it to be ( % 7.50) I was given this product for a reduced price in exchange for my honest and unbiased opinion ( % 60.00) Date of experience: May , ( % 0.00)

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2021/4

Seems decentSo far so good ( % 40.00) Lots of challenges ( % 0.00) Date of experience: April , ( % 0.00)

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POSITIVE 🙂

2021/4

Je suis globalement contente de…Je suis globalement contente de l'application elle fonctionne très bien malgré mon faible débit internet car j'habite à la campagne pour les séances de musculation et bien sûr grâce à mon vélo pro forma smart power que j'ai pris connaissance de cette application pour € par mois c'est donné ( % 21.43) Nous sommes deux à utiliser x€ beaucoup moins cher que la salle pour une seule personneDate of experience: April , ( % 0.00)

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POSITIVE 🙂

2021/4

One of the most amazing platformsOne of the most amazing platforms I’ve used and I’ve used a ton lol! Trainers are all down to earth and don’t put on performances ( % 50.74) The technology is constantly evolving, the community is top notch ( % 25.00) Everything you need to stay consistent!Date of experience: April , ( % 0.00)

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POSITIVE 🙂

2021/4

Better than I thoughtIt makes you want to come back again and again ( % 25.00) The trainers are engaging, knowledgeable and personable ( % 40.00) They share personal experiences which makes it relatable ( % 0.00) Share cultural information about the location they are in ( % 10.00) Date of experience: April , ( % 0.00)

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2021/3

Greatly improvedFinally iFit seems to have got it's act together ( % 80.00) Had a lot of problems with lagging, not saving workouts, favourites disappearing etc ( % 0.00) ( % 0.00) ( % 0.00) since I started using iFit over years ago ( % 0.00) Recent updates have greatly improved this service ( % 40.00) Just wish I could connect my treadmill to a bigger monitor/tv ( % 0.00) Date of experience: March , ( % 0.00)

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POSITIVE 🙂

2021/3

Absolute rip offI have amended this after ifit have asked for proof I actually bought a Nordic from Fitness superstore, I had not detailed that part previously ( % -4.17) You spend a lot on the treadmill, which is HUGLY restricted unless you pay a monthly subscription Really loved the idea of the Nordic treadmill kph great incline, wide base, wireless connectivity, touch screen it sounded great ( % 28.00) Most Nordic machines come with a year iFit membership, sounds like something you can take or leave right? Not quite ( % 39.29) As soon as you turn the machine on, it asks you to join or sign in ( % 0.00) I thought, no I will just have a play with the settings and see what the machine will do ( % 0.00) On the home screen it gives you just two pre-programmed runs, if you try anything else it takes you to the sign up page again also if you go to try and program your own it also goes to the sign up page ( % 60.00) Everything, I could see, apart from the manual start which gives you speed and incline and the two pre-set programmes is restricted unless you sign up ( % 0.00) I then went to the iFit site to see what the cost would be to unlock all the features and what I would eventually pay once my subscription ran out and it was £ per month ( % 0.00) I can not justify that and I was not made aware of that on the purchase ( % 25.00) The problem comes with the lack of communication about what iFit is and how much it costs and how basic the machines settings are with out it ( % 10.00) Fitness Superstore must change how they market Nordic machines and say that there potential is restricted unless you subscribe to this service that will eventually charge you ( % 0.00) I would not have bought had I known, and Nordic, seriously, a great machine ruined ( % 80.00) why cant you do a version without ifit compatible with other products or make it free without all the personal training stuff ( % 9.17) I sent the treadmill back and replaced it with a easily programable NO subscription model for the same price ( % 14.44) Date of experience: December , ( % 0.00)

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2021/3

Very Slow response to issueUpdate ( % -39.00) ( % 0.00) ( % 0.00) after several months I did finally get a response and the original offer was honored ( % 12.50) Original review: I have been calling and sending support requests to iFit for over a month now ( % 37.50) All I get is a generic response that they are reviewing my issue ( % 0.00) No one ever responds ( % 0.00) When I call they say send a request online ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) no customer service whatsoever ( % 0.00) I would never have signed up had I read these reviews first ( % 25.00) ( % 0.00) ( % 0.00) ( % 0.00) Date of experience: May , ( % 0.00)

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2021/3

after sending an email to the customer service they answer will refund in fullI got a year free with my new treadmill and I barely use the app ( % 19.55) I did not saw anything saying they will autorenew the membership and now a year later I received the surprise of having a debit for autorenew in the amount of $ ( % 0.00) it is ridiculous ( % -33.33) ( % 0.00) ( % 0.00) they did not pick up phone calls and there are not a clear path to cancel or dispute the charge or even to close the account in their web page and or software ( % -5.00) it is scam like operated ( % 0.00) ( % 0.00) ( % 0.00) be aware and do your self a favor ( % 25.00) ( % 0.00) ( % 0.00) never sign in with this guys ( % 0.00) Upgrading the review from star to star because the customer service answer email soon compromising to refund in full ( % 35.00) I still consider they should be more transparent at the time of signing regarding there will be auto renewal and the amount of money that will be charged ( % 50.00) Also even with a free Ifit account that I now have after they refunded the charge you can do virtually nothing ( % 40.00) You have to be log in into your account and conected to the wi fi to use the machine because if you do not log in the treadmill keep searching for and the display lags forever ( % 0.00) When I bought the machine it was advertised as comming with onboard training routines ( % 0.00) ( % 0.00) ( % 0.00) the routine you have acces to are ridiculous notworthy and not even sure they are even and you have to navigate for hoirs to find at least a few because the system looks to be designed for encourage you to subscribe to a paid program andif you do not ( % -8.33) ( % 0.00) ( % 0.00) you are going to have a machine that have a very basic display in my opinion do not worth the prize diference ( % -7.50) Date of experience: August , ( % 0.00)

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2021/3

WorthlessWorthless ( % 0.00) Have had it on a NordicTrack bike since March ( % 0.00) My main interest is in the Street View maps feature for custom made rides ( % 16.67) I've spent more time going back to July , continuing to date, having to try to get that feature to work ( % 13.33) Freezes at some point on a given view almost every ride ( % 0.00) Tech support sends me down the same rabbit hole with their "fix" ( % -7.78) I've probably spent more time trouble shooting than I have actually riding ( % 5.00) Date of experience: March , ( % 0.00)

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2021/3

Just never worksThe one in ten try's you can get it to work it appears to be okay but , I have spent hours on the phone with ifit support to no avail, the system buffers and reboots constantly ( % 10.00) I have offered to buy my own better hardware but it is just not modern enough to work with technology ( % 25.00) Overall I would say it is a scam because support just wants you to do the same thing over and over to trouble shot it ( % 0.00) The Nordictrack machine is great and I have just been using it with various YouTube fitness videos ( % 40.00) Save the money don't subscribe ( % 0.00) Date of experience: March , ( % 0.00)

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2021/2

Charged even though I cancelledIFIT only lets you auto renew ( % 0.00) Had to enter a credit card just to take advantage of free one year ( % 40.00) Cant cancel auto renew ( % 0.00) I logged in before auto renewal date and canceled ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) IFit still charged me $ for year ( % 0.00) Thankfully AMEX flagged it as fraud, probably because customer complaints ( % 0.00) Date of experience: February , ( % 0.00)

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2021/2

iFit is total iPooI have a health problem ( % 0.00) I bought a new exercise bike and I'm keen to use it ( % 13.64) Although this iFit will take my activation code, it won't take any of my credit cards and keeps saying "problem creating an account" ( % 0.00) Eventually got it to work after going to an entirely different screen to the one I was directed to ( % 0.00) I could only enter activation code retrospectively ( % 0.00) It took ages ( % 0.00) Once in to the software, and what a confusing load of of poo ( % -30.00) You can't find the workout you need ( % 0.00) I found a bike workout - it was a series of workouts ( % 0.00) I thought, "Now I've started the first one, the next one in the series will pop right up" ( % 17.86) How wrong I was ( % -50.00) And there was me searching around obscure little links in the app just to find the next workout in the series ( % -9.38) I wanted to find an aerobic workout with dumbells ( % 0.00) How easy do you think that might be? I still haven't managed it ( % 43.33) AND I'VE GOT A PhD IN COMPUTING ( % 0.00) This whole experience is just like something you scrape off the bottom of your shoe ( % 20.00) Talk about money-making exploitation of those trying to get fitter in a pandemic ( % 0.00) Date of experience: January , ( % 0.00)

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2021/1

The bike part has a good mix of studio…The bike part has a good mix of studio and road with some real pro riders ( % 53.33) My favorite was the Tour of Utah where you basically can ride in the race ( % 50.00) Unfortunately, the ProForm Tour De France exercise broke, but the iFit people gave me a refund for the unused part of my subscription, which I thought was pretty goodDate of experience: January , ( % -12.50)

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2021/1

OverallOverall, it's really great ( % 80.00) I just completed the first free year that was included with my treadmill purchase, and if you can time it right, you can get another year for a very reasonable price (black friday and New Years specials) ( % 19.42) Date of experience: January , ( % 0.00)

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POSITIVE 🙂

2021/1

IFit classes are great but stats & customer service are terribleThe classes are great however my weekly stats never reset to zero either on my new nordictrack S or if I log on via my iPhone ( % 57.88) Worse than that, the customer service is literally non-existent ( % -40.00) I’ve waited on their chat service over mins TWICE and still was unable to chat with them ( % -50.00) My next move is to contact nordictrack to urge them to find another service to replace iFit ( % 0.00) If they don’t I’ll rate them poor and start recommending ppl buy a Peloton or some other competing product ( % -26.25) Date of experience: January , ( % 0.00)

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2020/12

IFIT BLOWSThis is the worst workout application for your body ( % -100.00) It is a OK workout for your brain if you believe ending up with a headache is a good workout ( % 60.00) Nothing on the website or apps makes any sense ( % 0.00) To pull up a workout and begin takes an engineering degree ( % 0.00) Do not buy any equipment that runs on IFIT ( % 0.00) Date of experience: December , ( % 0.00)

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2020/12

Courroie SMART POWER PROFORMDepuis mois , le vélo smart de chez proform est en carafe ( % 21.43) Courroie usée du à un usage intensif ( Confinement) A ce jour , j'ai reçu la courroie de rechange suite à un premier avis incendiaire sur ce site Je suis en attente désespérément de l'appel du technicien pour faire le remplacement ( je devais être contacté dans les jours ( % 0.00) J ai prévenu la standardiste, passé ce délai , je ferai savoir mon mécontentement ) Affaire à suivre C est toujours la même chose , pour vendre ils sont toujours disponibles , pour le SAV c'est une autre histoireDate of experience: December , ( % 0.00)

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2020/11

Can’t understand negative reviewsCan’t understand negative reviews ( % -30.00) Unless you can’t use the internet then customer support is great and live chat is always quick to respond ( % 42.32) Ifit regularly updates software on its treadmill ( % 0.00) Much better than peloton and just walking/running endlessly - ifit provides a great application for exercise - i really enjoy being able to exercise somewhere around the world albeit virtually ( % 41.50) Date of experience: November , ( % 0.00)

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POSITIVE 🙂

2020/11

Not sure why the bad reviews I love…Not sure why the bad reviews I love iFit, I did a free trial for days and loved it so much I bought a years membership ( % 8.13) So many workouts to do and great coaches ( % 65.00) For $ a month you can’t go wrong ( % -50.00) Date of experience: November , ( % 0.00)

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2020/10

After first year membershipAfter first year membership, workouts started stalling ( % 25.00) Advised to reset my iFit program and now cannot access anything at all without paying new fees even after I have successfully logged in ( % 44.32) No response from support whatsoever ( % 0.00) This could be a brilliant system but very poorly run ( % 19.00) Does anyone know if any other systems can work with Nordic Track?Date of experience: October , ( % -12.50)

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2020/10

Potential missed ( % 0.00) ( % 0.00) ( % 0.00) but fixableI agree with the reviews I have read ( % 0.00) There is so much potential, yet clearly ifit are pandering to mass market potential versus true value ( % 11.25) No way tonautomatically set workouts to adjust based on your skill ( % 0.00) The trainer says "%" effort, for example, but speed is based on an ifit default, not % of my ability ( % 0.00) Weird, as that is easy math and programming ( % -3.33) Invest in developers and training experts vs marketers, Ifit, and you will have a marketable product that is also "as good as it says on the tin" ( % 70.00) Date of experience: October , ( % 0.00)

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2020/10

Is the app perfectIs the app perfect? No ( % 100.00) Is the app useful? Big time ( % 15.00) I love the workouts ( % 50.00) So far after month of use with an elliptical, I love each workout ( % 30.00) I agree with the lack of search functionality ( % 0.00) I also don’t like that I cannot add trainers to favourite ( % 0.00) Overall the app is at best mediocre but I did not purchase the app for IT show off ( % 16.67) I purchased the workouts and trainers guidance and these are beyond great and worth any penny ( % 55.00) Date of experience: October , ( % 0.00)

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2020/10

iFit is the way to go!Works as advertised ( % 0.00) Lots of great content ( % 80.00) Motivating instructors! Technology connections were seamless ( % 10.00) Not sure why many complain!?Date of experience: October , ( % 12.50)

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2020/10

Don’t sign up for the FREE TRIALDon’t sign up for the FREE TRIAL! Signed up for the free trial but decided I wasn’t using the software enough so cancelled the membership ( % 32.50) Then iFit took $ from my credit card ( % 0.00) They admitted via email that I cancelled In enough time but can’t refund monthly subscriptions!! Never heard anything like it - yes we shouldn’t have taken your money but we can’t give it back ( % 0.00) Will be contacting Apple PayDate of experience: October , ( % 0.00)

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2020/10

Huge iFit FanI received my iFit prepackaged with NordicTrack ( % 40.00) I’m blown away by the program ( % 0.00) I think the console is super easy to use ( % 38.33) I can search by trainer ( % 0.00) ( % 0.00) ( % 0.00) type of activity walk, hike, run, interval etc ( % 0.00) I can also sort by group challenges or scenery and after I choose my program like that my inclines and speed move automatically with the program I choose ( % 0.00) ( % 0.00) ( % 0.00) though I can manually interrupt if I want to slow down for any reason, for example, to reduce the incline ( % -22.78) All of the trainers are amazing and I like that I can do live or not live workouts and also see my stats during the workout and after on the leaderboard ( % 22.27) The trainers are very knowledgeable and give tips to prevent injury and improve fitness level while providing education about different regions of the world ( % 10.00) My biggest issue at the moment is convincing myself I need a day of recovery because I get sad to miss a day of iFit ( % 0.00) I wish I started this two years ago! Using my online web browser, I had no issues adding my husband and kids to the account and enjoy reading sections on nutrition and fitness ( % 40.00) I also find the iFit Facebook group a good source of support ( % 70.00) Occasionally it takes seconds to load the page when I browse but I have not had a workout get interrupted nor do I think it is a long time to wait ( % -2.50) I have seen on demand tv do similar things which makes me very surprised by the negative reviews here ( % -5.67) I think a welcome kit with more navigation instructions could be useful to some folks who are not as familiar with technology ( % 49.38) Hopeful not to have challenges down the road As iFit continues to grow and add users but right now hands down this is the iFit NordicTrack combo is the best purchase decision I have made in a long time ( % 18.49) ( % 0.00) ( % 0.00) Date of experience: October , ( % 0.00)

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2020/9

Don't be fooled by the bad reviews ( % -70.00) ( % 0.00) ( % 0.00) Don't be fooled by most of these reviews ( % 50.00) Ifit has been awesome for me so far ( % 55.00) It's my guess that most of these bad reviews are from people that are either completely inept when it comes to technology and computers, or they are just too lazy to learn how everything works ( % -8.75) As for exercise machines that come with Ifit built in to the OS, whether you use Ifit or not is optional ( % 0.00) You can always just tell your machine that you want to do a manual workout ( % 0.00) Also, all these machines that are running Ifit are using Android as an OS ( % 0.00) People that complain that they bought a machine with a big screen, and that they are stuck with Ifit, and nothing else, is nonsense ( % 0.00) You can go into the deeper settings of your equipment's console and install any app that you want, such as netflix, hulu, etc ( % 0.00) All I can say is that people need to start putting in a little effort to learn the ins and outs of the technology that they purchased ( % -18.75) Date of experience: September , ( % 0.00)

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2020/8

Positive ExperienceI was on hold with Ifit when I read these reviews ( % 22.73) Must say it concerned me ( % 0.00) Fortunately my experience was very different ( % 20.00) Thank goodness! When I purchased my treadmill, I needed a few weeks to get use to using the equipment before signing into the Ifit ( % -20.00) Have knee and hip replacements and hadn't worked out since the shut down in March ( % -15.56) The customer service representative was very patient with me, explaining that I did not need to sign up for the auto renewal, that is optional, can be skipped ( % 20.00) I got my equipment and the Ifit set up and had my st walking work out in China ( % 0.00) Very much enjoyed this and am looking forward to tomorrows walk! I was informed that I will receive days free, then the year free that was included with the price of my tready ( % 47.50) At this point I am very happy and have cancelled my gym membership ( % 100.00) I suggest if you are having issues perhaps call the USA customer service # (---) Mon-Fri ( mountain time) ( % 0.00) Date of experience: August , ( % 0.00)

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2020/8

The iFit electonic board broke just…The iFit electonic board will not download a “brainboard” just after year warranty ( % 0.00) They want $ for one ( % 0.00) A perfectly good mechanical machine will not even move unless you’re connected to the internet (which I am) Going to buy a “dumb” treadmill now that turns on with a switch ( % 16.25) The techs were very nice although of them said different things including blaming it on Spectrum’s ports ( % 39.00) Date of experience: August , ( % 0.00)

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2020/8

I was a customer for yearsI was a customer for years ( % 0.00) I was told when I initially signed up I would get a new module every year at renewal ( % 6.82) That never happened but I did not worry about it because mine was working fine ( % 41.67) Well my module finally broke and Ifit said I have to buy a new membership to receive a new module ( % 9.09) I paid for a year membership but was only able to use or months ( % 25.00) Ifit said unless I can prove someone said that, they will not honor what I was told ( % 0.00) I canceled by subscription ( % 0.00) I will not pay twice for something I already paid for but was unable to use ( % -50.00) Date of experience: August , ( % 0.00)

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POSITIVE 🙂

2020/7

Just shouldn't be a part of the process…Just shouldn't be a part of the process to utilize a machine you have bought with your money to workout, not line their pockets every month ( % 0.00) ( % 0.00) ( % 0.00) Would just pay a gym membership for that ( % 0.00) Gym costs less ( % -16.67) ( % 0.00) ( % 0.00) ( % 0.00) And they charged after I cancelled ( % 0.00) ( % 0.00) ( % 0.00) We'll see what happens bought from Walmart ( % 0.00) Walmart should have a clear sign that says require membership of iFit clear and detailed by machine ( % 20.00) Date of experience: July , ( % 0.00)

trustpilot

POSITIVE 🙂

2020/7

If it is related to iFit, run away from it!I bought an elliptical pro-form machine, cost me about $, ( % 0.00) Initially, you could either do the predefined workouts (these are advertised on the body of the machine) along with the iFit ( % 0.00) Out of the sudden, surprise surprise, iFit released an update and now you can only do either the manual work out, which is really boring or the iFit ( % -33.33) I don't personally like the iFit, not even at half the price, not even for a quarter of the price ( % -8.33) I simply don't like it, period ( % 0.00) I feel like I got tricked or robbed honestly ( % 60.00) This is not fair business, it feels like a total scam ( % -17.50) I even reached out to them and explained to them that all I need is access to the workouts that I had available when I bought the machine initially up until about a month ago ( % 20.00) They said there is nothing they can do about that, it is what it is ( % 0.00) Seriously? What kind of joke is this? I will make sure I share my experience with every person I know and be certain they don't get tricked like I did ( % 24.52) I strongly suggest you stay away from any iFit product ( % 43.33) One thing is to give you the option and a different thing is to lie and then force you into buying their membership ( % 0.00) First and last time ( % 12.50) Date of experience: July , ( % 0.00)

trustpilot

POSITIVE 🙂

2020/7

Feeling motivatedI couldn’t connect to the WiFi and update the firmware so I used the console support to search for an answer ( % 0.00) I was keen to give the bike a go, so tried to update the software again and it was successful ( % 75.00) In response to the service ticket, I later found an email from the zen desk sent within a couple of hours with a very detailed set of instructions on how to rest the console ( % 26.00) ( % 0.00) TBH I didn’t realise that the console help linked to customer services ( % 0.00) I didn’t need the info and I suppose it will be handy to have, but I was pleased with the service ( % 55.00) As for the machine, I’ve just had my first bike workout and was pretty impressed with iFit coach too ( % 50.00) Loved the live resistance and workout quality ( % 41.82) Happy and sweaty ( % 80.00) Result!Date of experience: July , ( % 0.00)

trustpilot

POSITIVE 🙂

2020/6

This thing is awesome!Received the si bike about a month ago ( % 0.00) It arrived quickly and while the delivery guys did not put it together, it was easy to do myself ( % 38.33) I am and what you would call “skinny fat ( % 0.00) ” Not heavy but not in great shape ( % 45.00) I have never worked out really ( % 20.00) This is the only thing that has gotten me to workout ( % 0.00) I started with Gideon Akande’s beginner series class, and I am now onto his second series which is much harder ( % -5.00) He is extremely fit and motivational to me ( % 40.00) I am on the bike days per week for about a half hour and haven’t felt better or stronger in years ( % 16.67) Don’t believe the haters ( % 0.00) When this one wears out, I will be getting another one ( % 0.00) Date of experience: June , ( % 0.00)

trustpilot

POSITIVE 🙂

2020/5

You are supposed to get a year free but…You are supposed to get a year free but they won't let you activate without a credit card ( % 40.00) I am so glad I didn't do it because norictrack failed to deliver my treadmill so I canceled the order ( % 0.00) TD bank sided with norictrack ( % 0.00) Now I have to pay $ ( % 0.00) because norictrack and the delivery company both failed ( % -50.00) We ordered from Proform before we found that they are owned by icon fitness just like norictrack ( % 0.00) We canceled within their guidelines but they are making us pay over$ ( % 0.00) ( % 0.00) That is a lot of money to spend to get nothing just to keep crocked companies from ruining our credit ( % 0.00) Good news is we found excellent machines at Sole Fitness which we love ( % 55.00) Date of experience: May , ( % 0.00)

trustpilot

POSITIVE 🙂

2020/5

Bought a Nordictrack commercial …Bought a Nordictrack commercial treadmill with iFit about - weeks ago ( % 0.00) ( % 0.00) ( % 0.00) zero complaints at this point ( % 0.00) ( % 0.00) ( % 0.00) iFit works great, bluetooth connection with Android phone was super easy ( % 52.22) ( % 0.00) ( % 0.00) fans work great, speakers are more impressive than i expected ( % 55.00) ( % 0.00) ( % 0.00) wife ran a "tempo" run where the guide controlled the speed and incline/decline automatically ( % 0.00) ( % 0.00) ( % 0.00) can make your own routes using maps ( % 60.00) ( % 0.00) ( % 0.00) all in all a great purchase ( % 80.00) ( % 0.00) ( % 0.00) all the negative reviews i can only guess that those people did not assemble correctly or bought less expensive (less quality?) equipmentDate of experience: May , ( % -22.67)

trustpilot

POSITIVE 🙂

2020/5

Great workouts from CamilleI just wanted to write that I love Camille Fiducia and her workouts ( % 65.00) I would like more of her cross country workouts to choose from because they are inspiring and motivativing ( % 33.33) Thank's and keep up the great work ( % 80.00) Date of experience: May , ( % 0.00)

trustpilot

POSITIVE 🙂

2020/5

We love itHave the i treadmill ( % 50.00) It’s awesome ( % 100.00) Works great ( % 80.00) Came scratched, assemblers were a disgrace ( % 0.00) Called customer service they took % off price ( % 0.00) ifit is good ( % 70.00) Done yoga and treadmill workouts ( % 0.00) My wife loves it ( % 0.00) All goodDate of experience: May , ( % 0.00)

trustpilot

POSITIVE 🙂

2020/4

No Laptop! Tablet only?I thought I was being a great husband as my wife wanted a spin bike ( % 80.00) I purchased the bike as I have read good comments about the bike and the bonus it was coming with a free year subscription to Ifit ( % 55.00) After having to figure out how to register the bike which we had to call in to do so since the directions online left out a few details on codes you would need we waited for about min on hold ( % -10.00) Once the rep got on she helped walk us through ( % 0.00) Then we had to call back as our free month code was not working ( % 20.00) Called and this time it took almost minutes on hold to reach a rep once there they stated they had to transfer us to Ifit ( % 0.00) Once transferred we waited about min on hold ( % 0.00) The rep had to email us a new code and that worked ( % 13.64) Once finished registering with Ifit my wife picked a workout and we could not figure out how to start the workout ( % 0.00) Directions on starting and getting the workout up and running were minimal ( % -5.00) They need to be better at user interface as there are no clear direction on how to move forward ( % 22.50) On the laptop we were able to pick the workout and schedule the workout but not use the workout ( % 50.00) So once again back on the phone to the Ifit rep where they explained to us we need to download the Ifit cardio app ( % 0.00) This was not explained or mentioned at all ( % 0.00) So the only way to use the workout is either with a tablet or cell phone ( % 0.00) You can not use any windows devices or apple laptops ( % 0.00) If I am able to schedule the workout on a laptop I should be able to use the laptop as such ( % 33.33) Just to mention my laptop monitor can be removed and used as a tablet but since it is win that is a no go ( % 80.00) I will be returning the bike and purchasing Peloton bike instead since it comes with a monitor ( % 0.00) This should be explained in the get go that you will need a working device ( % 0.00) Not advertising all you need is to log in ( % 0.00) Does not say log into a certain device ( % 21.43) Date of experience: April , ( % 0.00)

trustpilot

POSITIVE 🙂

2020/4

iFit software with NordicTrack Si is buggy and after months and emails, iFit still can't fix it ( % 0.00) I use the iFit software in conjunction with the NordicTrack Si stationary bicycle ( % 0.00) The bike was delivered in Oct ( % 0.00) The hardware is fantastic ( % 40.00) I love the content on iFit ( % 50.00) Classes, tours through many places on Earth ( % 50.00) The problem is the calculations and the support ( % 0.00) The iFit software shows estimated calorie burn for every event (class or outside ride) ( % 0.00) I have been through many of them ( % 50.00) The actual calorie burn shown upon completion is somewhere between -% of what the software tells you burn ( % 0.00) I opened a case with iFit in Nov ( % 0.00) I have exchanged + emails with their support team ( % 0.00) I have sent them screen shots with detailed explanations of what was happening ( % 40.00) They are always very nice ( % 78.00) They NEVER solve the problem ( % 0.00) They have asked me to download the new OS, over and over and over ( % 13.64) They have asked me to do a hard reset over and over and over ( % -29.17) I tell them this is a software bug and I beg them to tell their IT people about it ( % 0.00) They say they will and then they come back to me and tell me there is an update, to download it and send them the results ( % 0.00) The problem never gets fixed ( % 10.00) Many reviews I read talk about how their support is terrible ( % -25.00) I am not one to be dramatic but in this case the reviews are correct ( % -43.33) I've never seen such incompetence in support and ability to solve a problem ( % 0.00) I work for a software company ( % 0.00) We provide support to our customers every day ( % 0.00) If we failed to fix a bug for this long, we would have no customers ( % -27.50) It feels like they don't care about their customers ( % 0.00) Date of experience: April , ( % 0.00)

trustpilot

POSITIVE 🙂

2020/4

How to destroy a great productGreat product itself with all the interesting workouts ( % 36.67) Great products are supported by great customer service ( % 80.00) This product has no human customer service, They have on the website a fake live chat that will bring you to pre loaded answers, and they have not figured out all the scenarios for sure ( % 3.41) I should ring as a potential very good customer as I was asking to upgrade from individual membership to family membership ( % 30.33) I just got a basic zendesk ticket back in my email and nothing really happened after that ( % 6.67) I will go ahead and cancel my membership ( % 0.00) There are better solutions in the market with excellent CS service ( % 75.00) I guess they will learn how to do business once they realize how many customers they lost and how bad is their reputation ( % -10.00) Date of experience: April , ( % 0.00)

trustpilot

POSITIVE 🙂

2020/4

My ProForm Performance i paired with iFit -- Nice!Paired with my ProForm Performance i treadmill, iFit is today's best product (short of a live, personal trainer) I can imagine ( % 28.41) For nearly twenty years I had an old ProForm treadmill that was functional, yet not inspiring and seemed to collect too much dust from lack of use ( % 3.75) Last June, and more than a decade after my retirement, I replaced that boring old treadmill (since the belt had begun to slip too much to adjust any more) with the i and immediately fell into a regular weekly routine of at least three times a week ( % 0.00) I started running around the "track" just like my old machine; what a dummy! Once I began to experiment with iFit I became hooked on the i/iFit combination! Some of the google pictures and some venues are at best taken with a grain of salt (e ( % 57.81) g ( % 0.00) , running down a straight, flat, desert highway) ( % 0.65) But, nearly all of the videos are fun to experience ( % 20.00) If you've been in that location you will relive the memories you have (the sights, smells, the sounds, the people, the food and drink, what you felt - humidity or dryness, the exhausting climbs, the historical significances, etc ( % -20.00) ) ( % 0.00) Wow!!! If you're on a new adventure your imagination can run wild ( % 14.39) I look forward with great anticipation to the coming years to see how iFit grows, improves and adapts ( % 80.00) Coping with the current COVID- pandemic and our society's actions/reactions/criticisms be they related to family, health, finances, etc ( % 0.00) , is trying to be certain ( % 21.43) Fortunately, I've found I can look forward to exercising (treadmill, elliptical, weights, yard work), to playing my piano, reading and many more activities nearly every day ( % 37.50) Rather than being bored (as some people have stated they have experienced), I somehow feel more invigorated ( % 26.67) Thank you to all health care workers and first responders, and again, THANK YOU!!!Date of experience: April , ( % 25.00)

trustpilot

POSITIVE 🙂

2020/4

Ifit is awfulIfit came with my Nordictrack exercise bike ( % 0.00) The bike is excellent ( % 100.00) Ifit, however, is a piece of crap ( % -80.00) I have owned it for about months now ( % 0.00) I almost always create my own workouts using street view (displaying google maps images) ( % 60.00) Ninety-five percent of the time, it doesn't work properly ( % 0.00) It will freeze on an image for multiple minutes, it reboots during almost every workout ( % 0.00) I have made sure that my wifi signal strength to the ifit unit is full strength (my router is about feet from the bike) ( % 42.50) I tried working with their support people but all things they had me try didn't work ( % 0.00) I have found that this is a major problem for other ifit users ( % -3.13) Apparently their interface, built on Android, is really poorly designed ( % -17.50) Ifit should be ashamed and Nordictrack should put pressure on them to fix their product so as not to give them a bad image ( % -70.00) Date of experience: April , ( % 0.00)

trustpilot

POSITIVE 🙂

2020/3

Works perfectly for me and keeps me goingI’m surprised at all the negative reviews ( % 26.67) I subscribe annually vía the website rather than via the iTunes App Store and have just renewed for another year ( % 0.00) I use it on my iPad (absolutely no issues with functionality, speed, ease of use) and it’s linked to my Pro-Form pro shock running machine (from John Lewis) ( % -10.00) I have a favourite trainer (Elyse Miller) who has a HIIT series - I just press start and she (the app) takes care of the treadmill speed and incline - I just follow the trainer ( % 0.00) For me, it’s perfect ( % 100.00) You get the usual American motivation shouted out at you ( % -12.50) ( % 0.00) ( % 0.00) I must admit, it works for me! I’ve noticed my fitness level improve markedly and I can’t think of any negatives to balance out my positive comments ( % 16.36) Date of experience: March , ( % 0.00)

trustpilot

POSITIVE 🙂

2020/3

Ifit KEEPS me going through this tough timeI had to pay for a year-or-two in advance; to ride a Proform bike ( % -38.89) No monthly choice ( % 0.00) An adviser from Ifit contacted me back and gave me a month-month choice with first month free ( % 21.67) Thank youDate of experience: March , ( % 0.00)

trustpilot

POSITIVE 🙂

2020/3

So I would love to write a review but…So I would love to write a review but iFit website is horrible and couldn't even get them to take my money to try it hahaha ( % 5.00) Figured I would try it being in COVID- lockdown but at this point screw it ( % 0.00) Went online to pay for year service and I couldn't get their service to get to a point to 'Pay for Service' and create an account ( % 0.00) Oh well no skin off my back ( % 0.00) Will just use treadmill as is ( % 0.00) Poor website and help to resolve this hence the star ( % -40.00) Maybe if they had support or a payment system that was operational they may get a bit higher :) Good luck to others!Date of experience: March , ( % 48.33)

trustpilot

POSITIVE 🙂

2020/3

Easy to become a member on your phone…Easy to become a member on your phone but you cant cancel membership on phone ( % 43.33) Date of experience: March , ( % 0.00)

trustpilot

POSITIVE 🙂

2020/3

MAKE SURE YOU KNOW HOW TO UNSUBSCRIBEMAKE SURE YOU KNOW HOW TO UNSUBSCRIBE ( % 50.00) Cancelled subscription on their website only to realize that it hadn't really cancelled and I was still getting charged for it ( % 10.00) ( % 0.00) ( % 0.00) ( % 0.00) What a scam ( % 0.00) And app was not great ( % -40.00) Date of experience: March , ( % 0.00)

trustpilot

POSITIVE 🙂

2020/3

A Love-Hate RelationshipAs you can tell by the title, I have this love-hate relationship with iFit ( % 0.00) There are a myriad of reason as to why, which I hope to explain in detail ( % 0.00) I am currently in my late 's and have using iFit on/off for the past year ( % -27.50) In , I began running outdoors ( % 0.00) I have experienced with many outdoor running app to include Nike Run Club, Zombies, Run!, MapMyRun, Strava, Runkeeper, etc ( % 71.25) I have also experience with a plethora of devices to include Apple Watch (series and ), Fitbit (Surge), TomTom (Spark), and more ( % 50.00) Today, my outdoor runs are simply tracked with my Apple Watch (Series ) using the built-in Apple Workout App ( % 0.00) I've never been a huge indoor runner, but after tirelessly dragging myself to the gym to run on an overused treadmill (which was sometimes available and sometimes a wait), I folded and began to research at-home options ( % 40.00) ICON Health & Fitness owns iFit, as well as NordicTrack, Pro-Form, Freemotion, and more ( % 50.00) After and extensive multi-month comparisons of iFit VS Peloton and NordicTrack VS Pro-Form VS Peloton Tread, I elected the iFit option on the NordicTrack Commercial ( % 0.00) In February , I setup my machine and account with iFit ( % 0.00) From February to about June was the time I really tried to embrace iFit ( % 20.00) It was terrible ( % -100.00) I found no runs that were built for advanced runners ( % 40.00) I define myself as an advanced runner because everything on the program I could find was MPH or less ( % 11.67) I run a base of MPH on distance (minimum minutes) and a will go up to MPH (for - second intervals) and sometimes run at MPH (up to second intervals) ( % -26.67) Overall, I prefer to have my runs - minutes ( % 0.00) I found very few workout that would last this long ( % -10.33) With no search option, I spent far too much time goin in-and-out of different screen to try and find one that would work ( % 5.00) I noticed I was no longer enjoying the very limited library that I could apply to my runs and began running without iFit ( % 20.36) I then started seeing my distance decrease from boredom ( % 0.00) In November , I began OrangeTheory Fitness (OTF) ( % 0.00) This got me back into running again and quickly saw PR results on my competitive races ( % 16.67) With OTF not exactly fitting into my schedule all of the time, I started running again at home (Feb ) ( % -25.00) Today (March ), I resubscribed to iFit (note: $/mo if you do it through the Apple Subscription and $/mo if you do it on the Treadmill/iFit Website Subscription) ( % 0.00) I noticed some new features that really motivate me ( % 16.82) There is now a filters option! You can look for intensity level (-), distance, duration, type of workout (running, HIIT, etc), coach, and more ( % 50.00) This allowed me to quickly and easily locate a handful of runs that fit my "advanced" runner profile ( % 39.17) I continued to notice that allowing the coaches to control my speed was still too slow (their version for an all-out effort was about MPH, and that's my base) ( % -55.00) I noticed many of the distance programs stayed around - ( % 50.00) MPH ( % 0.00) Thankfully, I can override that and didn't seem to have too much of a problem doing that since OTF has trained me pretty well to know where I need to be at and when ( % 22.50) There is also now a Leaderboard so you can see in real-time (and post-workout) how you compare to other people who have completed the same workout ( % -6.25) Being a competitive person, I found myself speed up when I saw someone was ( % 0.00) miles to catching up to me ( % 60.00) Overall, my first run with the Leaderboard on I placed nd ( % 12.50) It felt pretty good to have that experience ( % 47.50) The downside is, at the end, while I was following the instructor by stepping off the treadmill to stretch, I noticed other people on the Leaderboard continued running ( % -6.25) This bumped my position ( % 0.00) I would think that once the coach ends the workout, the Leaderboard should be deactivated to keep everyone fair ( % 70.00) On some of the shorter location-based runs, I notice that I wanted to continue running ( % 0.00) iFit defaults to a time screen rather than showing b-roll video ( % 0.00) (Post Exceeded Character Count)Date of experience: March , ( % 0.00)

trustpilot

POSITIVE 🙂

2020/3

The app crashes more often than it…The app crashes more often than it works ( % 50.00) Tired of wasting my time, I cancelled my subscription on the website ( % -40.00) Didn't receive any cancellation confirmation, but a few days later I got an email warning me that I'd lose access etc ( % -10.00) Fine ( % 41.67) I ignore the email and assume I'm cancelled ( % 0.00) Nope ( % 0.00) A week later they bill me again ( % 0.00) Super dodgy company ( % 33.33) I've now lodged a dispute with my credit card company ( % 0.00) Do not recommend!Date of experience: March , ( % 0.00)

trustpilot

POSITIVE 🙂

2020/2

iFit is addictive! Makes you want to workout!I love iFit! I have had my ProForm treadmill with iFit for months now ( % 31.25) The workouts are well done and range from beginner to advanced ( % 40.00) The trainers are generally very good at keeping the talk going while still delivering a good workout ( % 80.50) I have had to contact iFit support once during this time and they were quick to respond and helpful ( % 33.33) Date of experience: February , ( % 0.00)

trustpilot

POSITIVE 🙂

2020/2

Great serviceSo far so good, the trainers are great and the service has been slick ( % 43.00) Date of experience: February , ( % 0.00)

trustpilot

POSITIVE 🙂

2020/2

I first though I-Fit was going to be…I first though I-Fit was going to be great! But as i started doing some of the interactive training it required me to get off my treadmill and get on the floor and use some weights! This was not a problem but while off the machine I could not see the screen to see what the coach was doing! Some older machines would let you connect to a TV through your account and see the workout live on a TV ( % 36.06) Now that they have machines with screens on them they no longer support this ( % 0.00) So you pay more money and get less ( % 16.67) Way to go Nordic Track!!!!Date of experience: February , ( % 0.00)

trustpilot

POSITIVE 🙂

2020/2

I really enjoy iFit but it could be so much better ( % 45.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) I really enjoy iFit it makes training a lot more interesting ( % 46.67) At the moment I only have an elliptical cross trainer but have used it everyday since purchase ( % -6.67) Every time I have asked iFit a question via Facebook, messenger, they have responded ( % 0.00) Whilst I think it very good It could be so much better ( % 70.50) ( % 0.00) ( % 0.00) search function needed, leaderboards, user function request option, iFit updating users on upcoming planned developments, real time comparison against your previous best, Companion App, Seamless integration with Apple Watch, strava, etc ( % 28.33) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) Date of experience: February , ( % 0.00)

trustpilot

POSITIVE 🙂

2020/2

Started off great but about months…Started off great but about months ago the music went to crap ( % 26.67) The trainers never really had anything important to say so I used to just jam out but now I have to mute the entire system not to get annoyed ( % -2.50) At least the scenery is nice for most of the runs ( % 26.67) Date of experience: February , ( % 0.00)

trustpilot

POSITIVE 🙂

2020/2

iFit membership is a massive bonus to my NordicTrack equipmentI bought a NordicTrack elliptical trainer (model Commercial ( % 0.00) ) in September to replace my worn out Kettler ( % 0.00) I bought it for the running bed, incline plane, large touchscreen and the plethora of iFit workout programmes that are used with it ( % 21.43) I have to say that the iFit membership sealed the deal ( % 0.00) I have spoken with their customer service at least times now, once to work out how to register this new model and activate my free months membership ( % 7.88) Another to ask a set up question and another time to report a problem that they sent an engineer out, free of charge, to fix (a bolt needed tightening ( % 40.00) ) The iFit video workout programmes are brilliant ( % 90.00) They have been a boon and an absolute incentive for me to start running again ( % 20.00) I have no problem at all recommending NordicTrack or iFit membership ( % 0.00) Date of experience: February , ( % 0.00)

trustpilot

POSITIVE 🙂

2020/2

The best training concept ever👍Date of experience: February , ( % 100.00)

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POSITIVE 🙂

2020/2

Nobody answer for customer service or respond requestI bought a used bicycle to used it in my house ( % 0.00) When I turn it on, the told me that I need a subscription to see the maps and use the whole screen ( % 20.00) I paid $ ( % 0.00) and haven't see any maps or the app running ( % 0.00) I had somebody from my internet provider checking my connections and everything in running good ( % 70.00) I am trying to talk somebody for the last days and nobody answer in the number provided by the company for customer service ( % 0.00) I am a business owner and every time that somebody need my attention, intermediately we work in a solution for our customer, but here, nobody caresDate of experience: February , ( % 0.00)

trustpilot

POSITIVE 🙂

2020/2

Love #iFIT programLove the iFIT program and upbeat trainers ( % 50.00) Makes me want to get on my machine and go ( % 0.00) Time flies with the program ( % 0.00) Videos for all levels of ability ( % 0.00) Thanks #iFIT for making exercise fun! A lot of the complaints are for the machines so choose your equipment carefully ( % 15.83) There's also complaints for glitchy programs that freeze up and I think it's mostly user error on that part because only once have I had a program issue but iFIT resolved it very quick ( % 31.11) Date of experience: February , ( % 0.00)

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POSITIVE 🙂

2020/2

Love the bike classesLove the bike classes, really immersed you in the experience ( % 35.00) Some coaches better than others ( % 50.00) They just added a new series from Nicole and Ashkey so fresh stuff has been comingDate of experience: February , ( % 21.82)

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POSITIVE 🙂

2020/2

HorribleHorrible ( % 0.00) They have billed me for an extra $ for no reason when I still have a year left on my IFit account ( % 0.00) I have been on hold for over hours trying to get it resolved, if this is the way you like to be treated you should buy an IFit membership ( % 0.00) Good luck talking with anyone when you have a problem ( % 70.00) I should have purchased the Peloton!!!Date of experience: February , ( % 0.00)

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POSITIVE 🙂

2020/2

Has never worked ( % 0.00) Can’t get it fixed or replaced ( % 10.00) We have issues since day one on our machine ( % 0.00) It crashes freezes and is a pain to use some days ( % 0.00) Support at the beginning told us they would send new parts and a software update was coming ( % 13.64) I mentioned at that time that if it didn’t resolve the issue I wanted to return ( % 0.00) Since then I’m told that I’m beyond the return window ( % 0.00) They try to offer useless support and blame my internet connection ( % -50.00) It is not ( % 0.00) I can reproduce network issues and I do not get crashes ( % 0.00) I get expected results, buffering and low res video ( % -5.00) I last spent hours on the phone trying to get through to somebody that could help ( % -5.00) I got nowhere ( % 0.00) I was told I need to go through support and I was refusing it ( % 0.00) I wasn’t refusing it ( % 0.00) I’ve spent a year with it and it still doesn’t work ( % -10.00) The iFit workouts are good ( % 70.00) But the equipment is really poor quality ( % -40.00) It’s running on android and I think it’s just cheap underpowered hardware ( % 40.00) Look elsewhere ( % 0.00) Don’t bother ( % 0.00) Date of experience: February , ( % 0.00)

trustpilot

POSITIVE 🙂

2020/2

Great WorkoutsLove this program ( % 80.00) Would love to see the search come to fruition, but otherwise great work outs ( % 65.00) Date of experience: February , ( % 0.00)

trustpilot

POSITIVE 🙂

2020/2

If I could give zero stars I wouldIf I could give zero stars I would ( % 0.00) I bought a Nordictrack SEi from a French firm Declic Fitness who are almost certainly an innocent party here ( % 10.00) The deal came with a year's free subscription to iFit ( % 40.00) When the order was placed I was sent the link to the iFit/Nordictrack page (are they the same?) to register my machine and activate the free year and extended warranty, which I could do when the machine arrived and I knew the serial number etc ( % 20.00) When the firm were informed I had taken delivery, they repeated the link information and told me to go ahead ( % -20.00) I registered all information, expecting the activation code to arrive in an email with the same alacrity that my bank's cyber security system told me that my original purchase costs had been charged to my debit card ( % 18.75) Silly me ( % -50.00) I got a notification that the registration procedure and activation code would take two days to arrive ( % 0.00) One week later, nothing had happened although coincidentally, Declic Fitness over-enthusiatically invited me to write a review, which I did praising their ordering delivery service and the machine, apart from a pustule of rust glaring at me from the handlebars ( % 0.00) I awarded no stars, saying that I would review stars when the registration and "free" year of iFit was activated ( % 40.00) They telephoned me, hurt, saying it was not their fault ( % 0.00) I agreed on the fault but told them it was their responsibility because I had made a contract with them alone ( % 0.00) I tried to remind iFit/Nordictrack (are they the same?) but lines of communication are almost non existent, which I have noted in my black book ( % -8.33) But I sent in the registration details again together with a stern message in the message field which would alert any intelligent life form at the other end that if they didnt get cracking on my Nordictrack deal, storm clouds would loom ( % 33.75) Another week of silence has passed ( % 0.00) I have not received as part of the goods I bought, whatever a years free membership is worth ( % 35.00) I have lived long enough in France to know what to do about this and almost certainly it will be Declic who suffer when a court orders them to refund me the value of the subscription together with all court costs ( % 5.48) And yet it probably is not their fault ( % 0.00) The only dark I can see at the end of the tunnel is that iFit may well try to charge the card I used to buy the machine with a renewal sub of € a year from now ( % -7.50) If they think I am that stupid they need to think again ( % -80.00) I would file a complaint of fraud with my bank and expect it to be upheld ( % -30.00) I do not have a contract with them and they do not have my authority ( % 0.00) They wouldnt get the money anyway, but my laptop diary is set to sound all available bells and whistles to warn me months hence ( % 40.00) I will of course by then have done my usual anti scam trick of "losing" my card and getting a new one with a new number, thwarting all these drones who think they can get money by inertia ( % 0.76) In case anyone is in any doubt: AVOID IFIT LIKE THE CORONAVIRUS ( % 0.00) In fact if you are fit, you will easily survive the coronavirus, but your bank balance might not survive the iFit inertia scam ( % 41.67) Date of experience: February , ( % 0.00)

trustpilot

POSITIVE 🙂

2020/2

Love this appLove this app ( % 50.00) I have had no issues and the trainers are great! I am in the middle of the Kauai toning series and it is amazing! Well coached and structured work outs! Keep up the excellent motivation!Date of experience: February , ( % 73.44)

trustpilot

POSITIVE 🙂

2020/2

Ifit or internet?I have been a member of Ifit for about years and had lots of problems to begin with, but after dealing with customer service, it became apparent that the problem wasn't with Ifit but with my unreliable WiFi ( % 5.00) I got a better connection but it is still unreliable at certain times of the day ( % 35.71) In my experience Ifit is a fabulous product when the internet is working ( % 40.00) It has made me look forward to jumping on my bike every night ( % 0.00) If you are having problems with Ifit, I suggest that you check your internet connection before blaming Ifit ( % 0.00) Date of experience: February , ( % 0.00)

trustpilot

POSITIVE 🙂

2020/2

Do not get an iFit machineDo not get an iFit machine ( % 0.00) I have the NordicTrack and % of the time the workout freezes ( % 0.00) I spend more time trying to fix it than I do exercising ( % 50.00) Date of experience: February , ( % 0.00)

trustpilot

POSITIVE 🙂

2020/2

If you sign up for an iFit membership be advised that cancelling is practically impossible ( % -66.67) I had been considering purchase of the NordicTrack Si bicycle and Xi treadmill and was going to place an order after confiming that I could stream the iFit videos to my smart TV ( % 21.43) I requested a day free trial which required me to give my credit card and was told I would be charged for the trial but would be refunded if I cancelled within the initial thirty day period ( % 20.00) I played with the software that evening and attempted to cancel my membership online the next day ( % 0.00) That's when I found out I was billed for an entire year at the rate of $ ( % 0.00) ( % 0.00) I also found out there is no way to cancel a membership online ( % 0.00) I called to cancel my membership and receive a refund ( % 0.00) I had minimal wait on the phone to talk to a live person ( % 1.82) The representative was very friendly and seemed eager to help ( % 48.75) He said the charge would be refunded, my online account was closed, and he had deleted my payment info to prevent any recurring charges ( % -10.00) I went online the next day to confirm all was as he said ( % 0.00) Nothing was as he said ( % 0.00) ( % 0.00) ( % 0.00) my account was still active, my payment info still listed and I still haven't received a refund ( % -13.33) I emailed them to have a record of communication ( % 0.00) ( % 0.00) ( % 0.00) no response ( % 0.00) I emailed them again notifying them I would be disputing the charges with my bank if I didn't hear back from them within hours ( % 0.00) ( % 0.00) ( % 0.00) again no response ( % 0.00) End of the story is that I still haven't heard anything from iFit but I've disputed the charges with my bank and will be receiving my refund in a couple days ( % 0.00) The sad part of this is that I was able to confirm I can stream to my smart TV and was going to order the machines from NordicTrac ( % 7.14) Unfortunately they missed out on a $+ sale because after this frustrating experience I'm not purchasing anything that is affiliated with iFit ( % -45.00) Date of experience: February , ( % 0.00)

trustpilot

POSITIVE 🙂

2020/2

Interface is the worstInterface is the worst ( % -100.00) The trainers are great ( % 80.00) The idea of seeing different locations is great, but the interface makes it difficult to use ( % 10.00) No searching or filtering options, so you can only hunt and peck ( % 0.00) The workout library doesn’t scroll well and freezes up more than it works, same with the calendar feature ( % 25.00) Software recently upgraded and now all my favorites and scheduled workouts are gone ( % 0.00) Also most of the content is now locked and you need to pay an extra fee to access ( % 25.00) I love the workouts, scenery and trainers, but the frustrations far out way the pleasure ( % 30.00) Don’t by a machine because of the iFit feature ( % 0.00) Think of iFit as a plus if it works and make your purchase decision on the other features ( % -12.50) I paid extra for the equipment with the larger screens to enjoy the high definition scenery, but that is useless because of the interface ( % 1.20) I’m sad it doesn’t work ( % -50.00) Date of experience: February , ( % 0.00)

trustpilot

POSITIVE 🙂

2020/1

This is a SCAMThis is a SCAM! Canceled service within minutes of registering ( % 0.00) Says on website cancel within days for FULL refund ( % 35.00) After canceling my membership I have emailed, chatted and called them to find out where refund is ( % 0.00) NO RESPONSE ( % 0.00) Sat on hold for minutes ( % 0.00) NO RESPONSE ( % 0.00) You must have an ifit connected device, (treadmill, rower, eliptical machine) in order to use the service ( % 0.00) It does not say this anywhere on website ( % 0.00) I am contacting my Bank fraud department to go after this scam company ( % 0.00) Date of experience: January , ( % 0.00)

trustpilot

POSITIVE 🙂

2020/1

Fun and simple!I have purchase the rower with years subscription to IFIT ( % 30.00) The overall experience had been great, the only down side is that there is a relatively limited number of programs, that said there’s enough to keep me going for a couple of months with out repeating a program ( % 9.55) This is a great concept and I look forward to it growing over time with new programs/training sessions ( % 46.82) Date of experience: January , ( % 0.00)

trustpilot

POSITIVE 🙂

2020/1

TrashThis is a great concept but a total waste of money ( % 20.00) First, this garbage buffers for a solid minutes randomly in each workout ( % -8.33) I also don’t want the instructor talking the whole time ( % 20.00) I want to see the scenery and listen to music and that’s it ( % 0.00) Stop filming the instructor ( % 0.00) I could care less about them ( % -16.67) And fix your software ( % 0.00) Don’t purchase this product ( % 0.00) Date of experience: January , ( % 0.00)

trustpilot

POSITIVE 🙂

2020/1

I love iFitI love iFit ( % 50.00) I've been a member for about ( % 0.00) years using it with the Si and NT incline trainer ( % 0.00) Goodbye boring exercise routines! So fun traveling the world with the best trainers ( % 10.00) I look forward to working out and I feel so much better ( % 50.00) Date of experience: January , ( % 0.00)

trustpilot

POSITIVE 🙂

2020/1

I love itEven using IFit for a couple of months now with a studio si bike and whilst the service isn’t without its shortcomings and occasional blips, it generally provides an excellent and immersive training experience for me so I am very happy ( % 51.00) Date of experience: January , ( % 0.00)

trustpilot

POSITIVE 🙂

2020/1

Worst Experience EverWe bought our Nordic Track with a year free membership to iFit ( % -30.00) At the end of the year, Nordic Track charged my husband's credit card (which is the card he used to buy the machine) $, and iFit charged my card $ (which is the card I used to sign up for the free trial year of iFit) ( % 40.00) When I tried to call or message Nordic Track they wouldn't answer, then told me to contact iFit to deal with it ( % 0.00) Neither company would answer the phone, and said they would make sure it didn't happen in the future (which I doubt will happen) ( % 25.00) So we had to pay $ for something that I canceled before the trial period was over ( % 0.00) Date of experience: January , ( % 0.00)

trustpilot

POSITIVE 🙂

2020/1

If you love miseryIf you love misery, you will find plenty of it with iFit software and iFit support ( % 50.00) As the saying goes misery loves company so stay away from the NordicTrack products, they come preloaded with iFit ( % 0.00) Even though I bought my equipment from NordicTrack, NordicTrack will not support the iFit software ( % 0.00) Since iFit is the brains of the equipment and for some reason the software develops dementia, you will have a piece of equipment that cost you more than $ sitting pretty at your place ( % 37.50) iFit give the impression that they have a one man deep help desk support ( % 0.00) Good luck!Date of experience: January , ( % 70.00)

trustpilot

POSITIVE 🙂

2020/1

Couldn't use my new treadmill until I…Couldn't use my new treadmill until I activated ifit ( % 13.64) Was told I'd have a day free membership and could cancel in that days ( % 40.00) I don't need this service and intended to cancel within days ( % 0.00) Instead I was billed for an entire year immediately ( % 0.00) Try to talk to someone ( % 0.00) Currently been on hold for over minutes on the phone and online waiting for minutes with people ahead of me and minutes more to wait ( % 25.00) Date of experience: January , ( % 0.00)

trustpilot

POSITIVE 🙂

2020/1

I WILL TELL YOU HOW TO UNLOCK ANY IFIT FOR FREEWe bought a Proform es recumbent bike ( % 0.00) It literally would not function without us being forced to go to the ifit website to ostensibly get a free day trial, all you have to do is give your credit card number! There is literally nowhere on their site to NOT join the day trial and NOT give your card number to unlock it ( % 10.00) Ha ( % 0.00) I googled ifit, they dont make it easy for you to cancel, lots of horror stories, poor customer service, and worse ( % -12.22) ( % 0.00) read their terms of service ( % 0.00) Seriously read it ( % -33.33) I then tried customer service at Proform ( % 0.00) ( % 0.00) ( % 0.00) I literally HAD to register my product before they even would speak to me about my problem ( % 0.00) I did, and am STILL waiting for them to call me back as they promised ( % 0.00) So I then went back online to find some kind of solution ( % 30.00) Well I'm glad I did, I found a site on youtube, the guy simply held the ifit logo down for around seconds, heard a beep, everything was unlocked for manual use ( % 11.48) No credit card or begging customer service needed ( % 0.00) We paid dollars, WE OWN IT ( % 60.00) Its ours ( % 0.00) I am going to find a class action for this crap and either join it or start it, and call the BBB, and call my state consumers affairs as well ( % -35.00) This is pretty much extortion ( % 22.50) Well, anyway, enjoy the unlock trick ( % 40.00) ( % 0.00) ( % 0.00) it apparently works on any brand or manufacturer of equipment cursed with the pirateware called ifit ( % 5.00) I'm gonna ifit my boot up their something ( % 0.00) See ya at the lawsuit!Date of experience: January , ( % 0.00)

trustpilot

POSITIVE 🙂

2019/12

An absolute scamA total scam ( % 10.00) We bought a brand new treadmill from Wal-Mart ( % 13.64) com - it arrived quickly and was easy to assemble ( % 38.33) However, to turn it on you have use iFit ( % 0.00) com to "register & activate" the treadmill, which requires a credit card to start an iFit membership (which we had no intention of using) ( % 0.00) Once this is done, they let you know that all you have to do to activate the treadmill is hold the "iFit" button on the treadmill for seconds ( % 0.00) We now have a working treadmill, but had to spend another hour navigating the hopeless iFit website to find out how to cancel the useless membership so we wouldn't be charged monthly fees ( % -50.00) Date of experience: December , ( % 0.00)

trustpilot

POSITIVE 🙂

2019/12

iFit Coach is a shameless way to suck money and provide mediocre functionalityiFit is really a disappointment on a number of levels ( % -55.00) Aside from the exorbitant cost, which they claim as similar to the cost of a gym membership (which is total BS, because a gym membership includes equipment, staff, building, etc), the iFit workouts are not intuitive or realistic, your “personal trainer” is just a recording, and it would appear that Proform, Nordictrac, and other brands that make iFit the brains of their machines are really more interested in long term sucking from your wallet than building functionality into the equipment they designed ( % 9.27) This really comes home to roost when you see offers like getting a treadmill "free" when you sign up for years of iFit Coach - umm ( % 23.33) ( % 0.00) ( % 0.00) do the math - years of iFit Coach is about the cost of a nice, new treadmill ( % 36.82) ( % 0.00) ( % 0.00) So it's pretty clear that their goal is to hook you - but don't be duped - iFit is really not worth it, and when my "free" year is up, I'll be running on my "dumb" treadmill wondering why I spent $ for a dumb treadmill ( % -3.57) ( % 0.00) ( % 0.00) I'm going to address a number of issues here, starting with the lack of control over your workout time: My wife and I allocate min for a workout each morning, alternating between our iFit enabled treadmill, and our older technology elliptical ( % 8.33) Focusing here on iFit Coach and my iFit account only (i ( % 0.00) e ( % 0.00) , I'm not reviewing the machines - this is about iFit, although the machines are far too dependent on iFit)… WORKOUT TIME: The iFit library does not provide a search capability (that I can find) that will let me search for minute workouts on either the treadmill screen or online - instead, I have to scroll through hundreds of "suggested" workouts and try to find one that is close to minutes ( % 10.00) Why does this matter to me? By the time I’ve found a workout, my wife (who is on the elliptical), has already started her workout (we workout together) ( % 0.00) It wastes my time trying to find a workout, because the search tools are both non-existent and SLOW (I'll talk more about how SLOW the interface is later) ( % -6.00) I do have the option to create my own minute workout, but that is a manual process (which should be inherent in the machine, but it’s not) ( % 60.00) I'll talk more about creating workouts next ( % 25.00) MAKING YOUR OWN WORKOUT: I have a large screen computer monitor in my office, so creating a time-based workout on my iFit account ought to be easy, right? Wrong! The user interface is cumbersome, doesn’t consider the limitations of your machine, and the font is tiny ( % 15.14) My treadmill inclines between - and + degrees ( % 0.00) The slider on the web page used to create a workout goes from - to + degrees, but the font size and small graph creation area make it very difficult to see and manipulate the graph ( % -45.00) My iFit account should know what machines I have and should tailor the user interface to my machine (or at least give me the option to do that) ( % -30.00) The graphical interface lets me move graph lines around, but the graph area itself is only inches tall on my large screen, and since my treadmill only covers an degree incline range, and the website covers a degree incline range, the actual graph area I can use is less than one third of this – or only /” tall – so picking your desired data point has to have a lot more mouse precision than it should require ( % 6.85) You can move the graph lines above and below the usable range of the treadmill, but the treadmill can’t go there ( % 0.00) So you really have to spend TOO MUCH TIME creating a workout because you are trying to put a bunch of data points within a small band ( % 5.00) CANNOT EDIT A WORKOUT YOU CREATED: OK, the ability to create a workout lacks good user interface, but once it’s created, you’re stuck with it! Even though you have to give the workout a name – once created, there is no tool to pull it back up and modify it, or copy it and create a variant of it ( % 45.83) Seriously??? So if I decide my workout is too hard, or too light, I can’t revisit it and change it – I have to start over! What sort of user interface is that? Since I can’t easily find minute workouts on iFit, at least let me create my own library of them and allow me to edit/copy them! And a bonus bonehead feature – once you create your workout, FINDING it isn’t easy either – you have to find the workout you created by searching in your iFit workout calendar ( % 17.02) Seriously? Why don’t they give me a library of workouts I created and then let me (from the treadmill) just touch which workout I want, rather than make me scroll through my calendar for “scheduled” workouts ( % -33.33) OVERUSE OF INCLINE MOTOR ON GOOGLE STREET WORKOUTS: Google street view workout looks pretty, but clearly, the incline and the street views shown are unrelated, or weakly related, at best: I thought I’d program in a run I do sometimes in the “real world” in my neighborhood ( % 31.00) That was very easy to do, but there are a number of unrealistic things going on that make no sense, and detract from the workout ( % 3.17) First, the treadmill is constantly going up and down MUCH more than the real world ( % 15.89) I know the real world route, and there are long, gradual uphill sections that I know well, but the treadmill is going up and down as if the ground does that – which is distracting, but more sinister than that, I can tell you as an engineer that the incline motor is probably the weakest part of any treadmill, and it’s being needlessly overworked (maybe that is done on purpose so they can get even more money from you for repair or your next treadmill) ( % -0.07) The bottom line here is that most real world runs don’t have constantly changing inclines – certainly not to the degree going on here ( % 14.82) Another dumb thing about the street view runs is that in the real world if I run faster I complete the distance faster, but in the Google view, it didn’t seem to matter if I was walking at mph or running at mph, the workout still took minutes ( % -2.50) How does that make any sense? For the cost of iFit, you would think they could hire someone to do the math to show that a mile course doesn't take the same time when walking or running ( % 0.00) The canned workouts you can choose from the iFit library are a mix of videos and still images ( % 0.00) I was hoping for more videos while running, but most appeared to be canned still images as you run ( % 50.00) I can live with that, but again, running faster doesn’t change how fast you see images, and as with the Google street runs, the treadmill is constantly going up and down, even though the terrain in the photo looks flat ( % 3.12) REALLY SLOW ELECTRONICS!!!!! Despite the high cost for my Proform treadmill, the electronics and response time is pretty poor ( % -22.64) We keep the treadmill on / because to turn it off (switch at the base) it takes NINETY SECONDS to just boot up to where I can BEGIN to make selections ( % -80.00) Once it is finally on, then I have to change the user (assuming my wife last used the treadmill), and then there is another delay while my iFit account boots up ( % 0.00) THEN I have to find my workout (in the calendar, as noted above), it has to load, and FINALLY I can start working out ( % 0.00) By this time my wife, who is doing a minute workout on the elliptical beside me, is probably in her rd or th minutes of her workout… So we now leave the treadmill on all the time to at least cut out the boot delay – but now I’m wasting electricity, and I have a screen lighting the room all night ( % -30.00) Some of the slow response is probably because it is syncing to my iFit account over wifi, but honestly, I have a LOT of gadgets in my life that sync over wifi, and they are ALL a lot faster and more responsive ( % 26.67) The electronics built into the treadmill must have been designed in and are running on a clock speed of that vintage ( % 0.00) IFit is plain and simple, a blatant money-making activity by Proform and NordicTrack to continue to make money after the machine is purchased – and to add insult to injury, you pay more for an iFit enabled machine ( % -5.36) Yes, most iFit enabled machines will work in manual mode even if you don’t have an iFit account, but what really irks me is that a machine with a computer inside won’t let me create/save my own workout, unless I pay an ungodly amount for a subscription to a nd rate membership that provides rd rate functionality and th rate speed ( % 43.33) Here are some concerns about the future… I plan to ditch iFit once my “free one year” is up, but once it’s gone, I’ll just have a very expensive, but dumb, treadmill ( % -20.83) Clearly, Proform and Nordictrack (made by the same company) don’t focus on the functionality of their hardware, they want to sell you iFit, and make it painful to leave ( % -20.00) Yes, I will be able to manually control my treadmill later, and I’m told that there are workouts loaded into the treadmill itself (most of which are nowhere near my minute goal, or just are not my sort of run), but my ability to create my own minute workout will be gone (which is insane, because I should be able to save workouts I create without an iFit account!) ( % 18.93) So I might as well have bought a dumb treadmill at a much lower cost, and would have been happier with it ( % -8.75) The main reason I got the ProForm was that it goes to - degrees when running downhill, but once I ditch iFit, to use that incline I’ll have to hit the incline and speed buttons manually (while I’m running) – since there won’t be any way to pre-program that ( % 16.67) Have you ever been running at or miles an hour and attempted to hit a button while your hand was bobbing all around? Not easy, so I’ll probably not even change the incline much after starting a run ( % -0.56) On my old machine I hit degree incline and mph, and stayed there ( % 10.00) Oh, and did I mention tiny font on the treadmill? I have to run with reading glasses on if I want to see anything! For a touch-screen display with letters the size of pencil tips, that is ridiculous! My advice – do yourself a favor and buy a dumb treadmill – it costs less, and the electronics don’t tie to iFit’s limitations and speed ( % -23.96) I wish someone had written a reviewDate of experience: November , ( % 0.00)

trustpilot

POSITIVE 🙂

2019/12

Don't use the product from this companyDon't use the product for this company!!! They are cheaters!!! I bought a ProForm i treadmill and supposed to get one year free subscription for ifit program ( % 40.00) I followed the instruction to activate my account ( % 0.00) You have to active the account to use the treadmill ( % -13.33) That means you have to provide your credit card to them ( % 0.00) Initially, the one year membership is pending, then the charge is removed ( % 0.00) I THOUGHT this is because the free membership ( % 40.00) However, those guys charged me later again for the same amount!! I tried to contact them for this issue and spent two hours on the customer service and nobody answer the phone ( % -3.33) Don't trust them ( % 0.00) I will definitely sue them ( % 0.00) DON't USE THEM ( % 0.00) They are fake ( % -50.00) Date of experience: December , ( % 0.00)

trustpilot

POSITIVE 🙂

2019/12

I have a NordicTrack that was…I have a NordicTrack that was having incline calibration issues ( % 0.00) The incline froze at about % during one of the k running series with Tommy Rivs and I was not able to recalibrate the incline under settings ( % -25.00) Nothing would move ( % 0.00) I called the customer service line listed on the iFit website and was surprised to get a live person (you need model and serial number) ( % 11.82) They sent me a link to my phone so that I could download an app that allowed them to see what was happening live using my phone's camera ( % 13.64) We were able to get the motor working ( % 50.00) They were able to diagnose that the motor was defective and issued a replacement with UPS tracking that day ( % 50.00) They asked if I wanted a technician to install the motor but I felt that being a plug & play device that I should be able to handle the install ( % 50.00) They sent me a link to a youtube video that reviews step by step installation instructions ( % 0.00) The motor arrived about a week later even over the Christmas break ( % 0.00) It took about minutes to install ( % 0.00) EXCELLENT service and support!! TEN STARS ( % 50.00) Date of experience: December , ( % 0.00)

trustpilot

POSITIVE 🙂

2019/12

NordicTrack iFit scam and fraud ( % 0.00) Purchased NordicTrack treadmill that included a "free" year iFit membership ( % 40.00) Wife created her profile and account on iFit ( % 0.00) She never gave any credit information for billing ( % 0.00) After a year they charged the card used to purchase the treadmill ( % 0.00) Nordictrack never mentions this on any receipt ( % 0.00) Avoid Norditrack and iFit ( % 0.00) It is a scam ( % 0.00) Called their customer service minutes after call center opens, been on hold waiting to cancel ( % -10.00) Will see if anyone ever answer the phone ( % 0.00) Date of experience: December , ( % 0.00)

trustpilot

POSITIVE 🙂

2019/12

I bought a PRO-FORM treadmillI bought a PRO-FORM treadmill ( % 0.00) Nothing fancy, just $ kind of machine ( % 60.00) What do you know ( % 0.00) ( % 0.00) ( % 0.00) the screen was locked! I could have it unlocked for only $ , per month, payable to some crooks who didn't feel like advertising the scam BEFORE product is purchased ( % 0.00) Actually on their own website it says "some people complain about the monthly fee but is ONLY $" hahahaha yeah, is only $ so pay up suckers :))))) Anyway, on their website you can't find ANY help regarding this stupid scam membership, how to cancel it, how to stay out of it , etc and not even telling them I'll complain to my state attorney plus I'll start a class action suit ( % 3.33) ( % 0.00) ( % 0.00) they didn't care, why would they :) so I had no choice but try everything, judges want to see you tried everything before suing so i tried and I found a way to unlock the screen without paying jack to those crooks: on your screen of this product, on upper right corner, you will see a blue sign, says "ifit" on it, press and hold for seconds ( % 19.64) It will unlock the screen ( % 0.00) Crooks at Ifit "forgot" to mention this anywhere on their website nor will their "customer service representatives" will mention it either, scumbags, they should fear karma ( % 0.00) ( % 0.00) ( % 0.00) steal big today, waste it all on doctors tomorrow you clowns :) If your machine doesn't have a blue ifit sign on upper right corner then maybe sign there says "bluetooth?" If yes, press and hold for seconds on it, I am sure it will work as well ( % 15.51) Never give your credit card numbers to clowns that engage in fishy business like forcing you to pay up in order to use a product you already paid for ( % 0.00) Date of experience: December , ( % 0.00)

trustpilot

POSITIVE 🙂

2019/12

Great program, some opportunities to growI think this is a great program ( % 80.00) There are some definite areas where the app lacks functionality, like searches for types of training or levels, but the foundation is there ( % 0.00) The trainers that I have followed were engaging and the scenery provides a wicked distraction from the torture of indoor running ( % 40.00) I havn’t yet been auto-billed as I am on my free trial yet ( % 40.00) Still, if the app gains modern functionality I don’t mind paying ( % 20.00) Date of experience: December , ( % 0.00)

trustpilot

POSITIVE 🙂

2019/12

Membership came with rowing machine for…Membership came with rowing machine for "free" ( % 40.00) Nordic track did not say it was a auto renewing membership ( % 0.00) year later I was charged ( % 0.00) Underhanded nordick track has lost me as a customer ( % 0.00) Date of experience: December , ( % 0.00)

trustpilot

POSITIVE 🙂

2019/12

The reason you only see and star…The reason you only see and star reviews on the Nordictrack website is because the link that they send you to leave a review expires after a couple of months ( % 0.00) Customer Service will not give you a new link to leave a review after that time ( % 13.64) We purchased a Nordictrack si bike in late May ( % -30.00) In October the bike stopped working ( % 0.00) We called their customer service to figure out what was going on and was told that the controller was out ( % 0.00) We were told that it would be shipped within the week and they sent us a video of how to fix it (weird since we have a warranty and expected that a tech would install the part) ( % -30.00) Then I followed up about weeks later and was told that the part had just arrived and I should get it in about weeks ( % 0.00) Then after a week and a half I followed up again and was told that the part was on back order ( % -8.33) Initially, when you buy the bike, the customer service is incredible ( % 45.00) Once you have the bike, expect to be on hold for hours or so or to wait about minutes if you try live chat ( % 13.64) Also keep in mind that their customer service hours are basic banker hours ( % 0.00) I had to take time off of work in order to take care of my issues ( % 0.00) They advertise their hours as one thing, but you'll find out when you try to contact them that they are closed ( % -10.00) Before it broke, the bike was fine ( % 41.67) Good resistance, measured cadence ( % 70.00) The elevation feature is cool on the trail rides, but really not necessary ( % 17.50) I liked the fan ( % 60.00) I also like that the Nordic bike screen swivels ( % 0.00) There is a switch on the bottom of the bike to turn it off when you're done ( % 0.00) We also had it plugged into a surge protector ( % 0.00) We were told that we should have unplugged the bike after every use ( % 0.00) We were told this was the reason why the controller went out ( % 0.00) Essentially, the controller affected the cadence and resistance ( % 0.00) One morning it stopped showing up on the screen and stopped affecting the bike-no resistance ( % 0.00) Just like riding a speed on a flat surface or down a hill ( % -9.03) As for the bike, the bike seat shifts and clicks as you pedal ( % 0.00) I had the screen freeze up half a dozen times before it just stopped working ( % -16.67) There is no bluetooth to connect earphones with Nordictrack ( % 0.00) I think there is a way to connect a heart rate monitor with the ifit app on your phone ( % 0.00) It's not intuitive and I never figured it out ( % 0.00) Ultimately, I deleted the ifit coach app because it crashed every time I turned on my phone ( % 0.00) In regards to content, the backdrop for Nordictrack bike classes is distracting ( % 0.00) It is the bike on top of a brown Persian rug, surrounded by those white, plastic candles you get at Walmart ( % 25.00) The whooshy light display on the mirrors makes me nauseous ( % 40.00) The music isn't quite right either ( % 28.57) The sound balance between the trainer and the music is often out of whack ( % 40.00) I'm not a big fan of the coaches ( % 0.00) They are ok, but not very inspiring ( % 15.38) We did like Aanya ( % 0.00) The yoga was good, but limited-they only offered a certain number of classes ( % 30.48) The weight lifting was funny ( % 25.00) For some reason they wanted to video the classes out in the open in foreign countries ( % -6.25) The coaches always seemed rushed ( % 0.00) One particular class had me laughing so hard because you could see the producers talking to officers in the background ( % -6.25) All in all, we regret our choice to go with Nordictrack ( % 0.00) We bought the bike on the misinformed notion that the brand was established ( % 0.00) If we could do it over again, we'd get a basic bike showing cadence and resistance, then get the Peloton app ( % 0.00) (Before the bike broke, we actually subscribed to Peloton and used their biking programs ( % 0.00) We used the manual option on the Nordictrack bike ( % 0.00) )Date of experience: December , ( % 0.00)

trustpilot

POSITIVE 🙂

2019/11

DON’T DO IT ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) not a good service at…DON’T DO IT ( % -35.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) not a good service at all ( % -35.00) Quick to take money off you, and forever to provide a refund! Contacted different service reps, minutes or more each time over the course of days ( % 30.56) ( % 0.00) ( % 0.00) all telling me different things ( % 0.00) Saying they would issue a refund, then telling me it was still pending on their end ( % 0.00) ( % 0.00) ( % 0.00) and that it was my banks fault ( % 0.00) ( % 0.00) ( % 0.00) and that it was never issued in their end, that I would have to wait another - business days ( % 0.00) The list was endless as to why they had not yet issued a refund ( % -12.50) Poor customer service, uneducated and poorly trained service representatives ( % -40.00) I have ended up disputing through Visa in hopes to get my refund!Date of experience: November , ( % 0.00)

trustpilot

POSITIVE 🙂

2019/11

Great start - needs some work but love itI'm a fan of iFit ( % 65.00) Some of the other reviews are right in that there are several easy things they could to to make the product better, but overall it's a great start and sooooo much better than just getting on the treadmill or bike with no video or coach ( % 29.93) I work out more often and longer due to less boredom and it's probably all due to iFit coach ( % 2.08) They are still a young company and focused on getting more videos so it's understandable that some things are lacking ( % 30.00) Positives: Good video quality ( % 70.00) Limited issues with equipment interfaces not working ( % -7.14) Aside from the infrequent issues, it works well ( % 0.00) Training programs are varied in both locations and intensity and duration so you can find what you want ( % 0.00) You can always manually override speeds also to customize the workouts in real time which helps ( % 20.00) I'll often look for just where i want to run and then adjust the speeds, do intervals, etc to make it my own workout but with the view I want ( % 60.00) Negatives: The website is not very good ( % -26.92) You really should be able to filter and search workouts to enable you to easily find workouts that fit your needs ( % 38.33) Then star them so they show up in the top of the list on your machine ( % 50.00) The way they categorize workouts is also confusing ( % -30.00) They have this intensity rating and it seems like everything is / so what's the difference? They need a much better way to say if the workout is beginner, intermediate or advanced so we can find what we like ( % 45.00) Also on the machine they should let us favorite workouts so those stay at the top of the list ( % 50.00) Also with the program groupings ( workouts at the same place) they really should give us a rating on if it's beginner, intermediate or advanced so we know before we start ( % 20.00) At the end of the day though once they get enough workouts filmed and sort out their website, filtering and searching and provide better overviews of the workout groups for how hard it is I think this will be a great product ( % 25.21) I can see myself for sure signing up for more years in the future (yrs came with the two machines I bought) ( % 33.33) So some work to do - especially in making the website better so we can sit on our couch and plan out workouts better, but overall pretty good ( % 32.50) Date of experience: November , ( % 0.00)

trustpilot

POSITIVE 🙂

2019/11

I have the Si and I love itI have the Si and I love it ( % 50.00) I like the mountain bike rides with the trainers and would love to plan a trip to Chile to try some of the bike rides there after riding them virtually ( % 50.00) I live near Moab Utah and thankful for the mountain bike rides there I can try before heading out ( % 11.82) I wish the pedals were of better quality and the bike seat, but I added different pedals and working with the seat ( % 25.00) iFit is a lot of funDate of experience: November , ( % 0.00)

trustpilot

POSITIVE 🙂

2019/10

was given free year membership with…was given free year membership with treadmill than got charged for year after activating it ( % 40.00) Date of experience: October , ( % 0.00)

trustpilot

POSITIVE 🙂

2019/10

I haven't not used their servicesI haven't not used their services, nor were we ever part of their subscription ( % 0.00) Then today a charge of $ ( % 0.00) without authorization from me ( % 0.00) I wonder how many other people have lost money from this ( % 18.75) Date of experience: October , ( % 0.00)

trustpilot

POSITIVE 🙂

2019/10

I would give this service a star but…I would give this service a star but that’s not allowed ( % 0.00) They never answer their phone and chat never seems to get answered either ( % 0.00) I’ve been on hold twice for minutes and still nothing ( % 0.00) Been waiting for an operator for an hour still nothing ( % 0.00) I’m ready to return the exercise bike to NordicTrack because I cannot deal with these people ( % 20.00) Date of experience: October , ( % 0.00)

trustpilot

POSITIVE 🙂

2019/10

I love the product, horrible tech support ( % -25.00) I love the product, the training sessions are fantastic ( % 45.00) But the technical support is absolutely horrible ( % -50.00) If the system glitches, as most computers or programs will at some point, there is no way to mark workouts complete if the system does not do so properly ( % 20.00) Seeing completed workouts is part of motivation, constantly battling to record a completed work out is not ( % 0.00) The technical support ‘chat’ function is a joke ( % 0.00) The only way to reach anyone is via email with hours between each response ( % 0.00) Once you go through days of correspondence back-and-forth, their solution is just to reset and wipe off all your workouts completely and start over ( % 10.00) It’s a shame ( % 0.00) Date of experience: October , ( % 0.00)

trustpilot

POSITIVE 🙂

2019/10

Do yourself a favour and stay far far…Do yourself a favour and stay far far away from iFit and any of their related equipmentDate of experience: October , ( % 7.50)

trustpilot

POSITIVE 🙂

2019/10

Useless - Unfit for purposeHad to give a star rating before writing, otherwise NO STAR is more appropriate ( % 16.67) ( % 0.00) ( % 0.00) I had a free trial, used it times, and found it totally useless, glitchy and slow with limited or useful advice and value ( % -3.43) ( % 0.00) (my internet runs around mbps full fibre ( % 35.00) ) So tried to unsubscribe, had to jump through several hoops, before finding out how, & clicked the End Benefits button as directed, and thought that was the end of it, until they took a payment of £ ( % 0.00) , I completed the same end benefits as instructed, but was charged again the same as before, this went on for months, total paid £ ( % 0.00) for using the product times, I had to have a online chat to discover The only way to cancel the subs was to use the App ( % 0.00) ( % 0.00) ( % 0.00) (The member of staff I chatted to, was not at all supportive, or appear to care about my issue) This cancelation process is not obvious to anyone, the End benefits on the web site is in the FAQs, but not the App ( % 25.00) ( % 0.00) ( % 0.00) It's a scam and recommend you do not go anywhere near the dam thing ( % 10.00) ( % 0.00) ( % 0.00) ( % 0.00) Totally unfit for purpose ( % 0.00) ( % 0.00) Date of experience: October , ( % 0.00)

trustpilot

POSITIVE 🙂

2019/10

I have been a member of ifit for …I have been a member of ifit for years ( % 0.00) I totally loved all my workouts ( % 70.00) Now they have this interactive program which made the membership price sore ( % 0.00) I don't want to do the interactive program ( % 0.00) I just want to do the workouts with the premade videos ( % 0.00) they should offer offer a choice ( % 0.00) Date of experience: October , ( % 0.00)

trustpilot

POSITIVE 🙂

2019/10

great company and help people to find…great company and help people to find job with a lot of solution ( % 80.00) Date of experience: October , ( % 0.00)

trustpilot

POSITIVE 🙂

2019/10

Don’t waste your moneyDon’t waste your money! Never works properly ( % -15.00) You will spend more time on the phone than on the treadmill!Date of experience: October , ( % 50.00)

trustpilot

POSITIVE 🙂

2019/9

Very, very poor customer service ( % -52.00) I gave them one star for answering the phone once, but I was transferred twice ( % 0.00) I have been in the phone with then for a min of mins and the most was mins ( % 50.00) My top end model Si bike will not connect to any Bluetooth device, not even the IFit iPhone app ( % 50.00) They will not help me with it and will not answer the phone! They will not answer repeated emails either ( % 0.00) My last email to them was demanding they respond or I return the bike and seek a total refund ( % 0.00) The bike is great along with the video workouts available, but so far I can’t track accurate progress in their own site or app and there is no Bluetooth connectivity with this machine ( % 46.00) I urge caution when buying this machine ( % 0.00) And I would suggest looking at Peleton first, although their monthly is more expensive, I’ll bet they are there when you need them ( % 8.33) Date of experience: September , ( % 0.00)

trustpilot

POSITIVE 🙂

2019/9

Don’t waste your money ( % -20.00) ( % 0.00) ( % 0.00) Don’t waste your money ( % -20.00) Fortunately I don’t need ifit to use my treadmill ( % 40.00) When the program did work I enjoyed it ( % 50.00) However many times I would go to use my treadmill with ifit I would get an error message asking me to connect to an access point ( % 50.00) The treadmill was connected to the internet ( % 0.00) The service response to fix this is very slow ( % -39.00) I often felt like they did not read my emails or know the functionality of my treadmill even though they had the model number ( % 0.00) I won’t be renewing the membership ( % 0.00) Date of experience: September , ( % 0.00)

trustpilot

POSITIVE 🙂

2019/9

Do Not buy Ifit productsI have a proforma Tour De France bike, do NOT buy it ( % 0.00) The bike suddenly stopped working, the screen froze and would alternate between a blue and white screen ( % 0.00) I called the support staff and was told the absolute only solution is to purchase a $ replacement part ( % 10.00) So, spend $ or have a useless piece of equipment is the decision we’re all left with ( % -25.00) This is a complete scam, if the company produces a product with a known defect they should be covering the replacement costs or at least a bulk, nothing about this is acting in good faith ( % 12.50) I asked for my ifit memebership to be refunded, of course that was denied too ( % 0.00) I strongly advice people to look at a cheaper alternative to any of their products, this is similar to buying a Range Rover ( % 21.67) It’s expensive and looks great when it works, but when it breaks and it will break, it’ll cost you a pretty penny ( % 18.33) Date of experience: September , ( % 0.00)

trustpilot

POSITIVE 🙂

2019/9

WOW I have never seen so many bad…WOW I have never seen so many bad reviews- maybe Im not talking about the same thing but I have a proform treadmill that came with a free year Ifit sub and I LOVE it!!!!! The trainers are so movitational and the locations they go to are so cool!! Ive never had as many problems as all these users ( % 31.63) I couldnt live with out ifit ( % 13.64) It makes running alot more funDate of experience: September , ( % 50.00)

trustpilot

POSITIVE 🙂

2019/9

Before they rip you offFor anyone wondering how to get rid of the "register your product" on your screen, long-press the Bluetooth button, you'll be able to use your equipment after that without bull ( % 50.00) $hit subscriptions 😊Date of experience: September , ( % 0.00)

trustpilot

POSITIVE 🙂

2019/8

Thousand Dollars for adwareifit turns your exercise equipment into a $ adware box ( % 0.00) Every time you turn it on, it will till you it's not connected to wifi to update the software ( % 0.00) Next, it will ask you to logon to your ifit subscription ( % 0.00) There's a very small area to click to get past this ( % -28.75) In other words, it makes it seem as though you need to subscribe ( % -12.50) Finally when you get to the menu screen, in the top right you can hit "manual start" for it to work like a normal treadmill ( % 23.39) When you finish the workout, you go back to the beginning and start all over again ( % 0.00) Understand that if you buy the equipment, a decent portion of what you paid is for a touch screen, software, and menu's to get past when you could normally have pressed a start button on the console itself and have it work ( % 2.22) The ifit marketing practice is just ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) shameful ( % 0.00) You paid over a grand for a machine, and must go past adware to turn it on ( % 12.50) Every ( % 0.00) Single ( % -7.14) Time ( % 0.00) Don't go to customer support ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) there is none ( % 0.00) It's a website with pre written answers for you ( % 0.00) None of them to do with the actual problems you encounter ( % 0.00) The machine itself is a nordictrack, and that part works ( % 0.00) Date of experience: August , ( % 0.00)

trustpilot

POSITIVE 🙂

2019/8

I bought a sculpture of a treadmillI can't activate my treadmill because the card was not in the box anywhere ( % 0.00) I can't use it and I can't get anyone to contact me ( % 0.00) I can't get hold of anyone ( % 0.00) I'm almost positive it's a cover company ( % 22.73) I will not be providing my card # to a sketchy company ( % 0.00) Money wasted ( % -20.00) Date of experience: August , ( % 0.00)

trustpilot

POSITIVE 🙂

2019/8

Complete crapComplete crap ( % -35.00) I created an account for my free trial ( % 40.00) I then activate it on my iTunes account and am now in an endless loop of not being able to start my free trial because its linked to a different iTunes account? I can't even use the free trial I created ( % 23.50) Whoever programmed this app should be shot and fired ( % 0.00) Then shot again ( % 0.00) I have to also restart the damn thing everytime I want to log in ( % 0.00) Date of experience: August , ( % 0.00)

trustpilot

POSITIVE 🙂

2019/7

Was pleasantly surprised ( % 10.00) Was pleasantly surprised ( % 10.00) I purchased a treadmill and iFit came with it ( % 0.00) I didn't want to use iFit, the software seemed great but I wanted to use competitive training products (Zwift) ( % 80.00) I had to activate the product with iFit, but then forgot to cancel after the end of the trial ( % 0.00) I called iFit the same day and with less than minutes on the phone had a refund issued to me ( % -8.33) They were very nice and didn't try to sell me anything ( % 78.00) I was scared but it ended up being easy ( % 43.33) Date of experience: July , ( % 0.00)

trustpilot

POSITIVE 🙂

2019/6

I love it because I’m responsible ( % 35.00) ( % 0.00) ( % 0.00) I’m laughing because everyone on here does not know how to read the owners manual or have the patience to work with an iFit agent for any help ( % 0.00) I’ve been able to sign up for a free account through the iFit app, and despite what everyone says, you don’t need to buy a membership to use your machine ( % 45.00) I activated my machine after I read the owners manual, and once I finally decided to get a membership, I’ve never had any problems since I’ve carefully read the manual on proper maintenance for my machine ( % -3.33) Always get to know your machine details, and ask lots of questions if you need clarification, especially with billing ( % 0.00) Thanks iFit!Date of experience: June , ( % 20.00)

trustpilot

POSITIVE 🙂

2019/6

iFit / ProForm - Never againJust like other users here, only reason I had to sign up with iFit is because I HAD to to get my equipment activated ( % -6.25) Never used their APP ( % 0.00) Then they charge for a year ( I am sure they have said it somewhere that they will do that knowing no one will ever read it and they will legally get the money from customers ) ( % 35.00) I called like couple days behind to cancel so of course I was fully responsible for that yearly charge and they would not even want to hear Refund because I had agreed to their membership conditions and failed to cancel within days ( % -23.33) But fortunately I had purchased my Treadmill from Costco ( % 40.00) Called Costco and even though it was not their fault, they listened to all my frustration and refunded my iFit membership fee ( % 0.00) Why would I not buy from Costco and why would I now EVER return to iFiti or for that matter buy another ProForm ( % 0.00) iFit and ProForm are same company is what iFit rep told me when I said why did I need to sign up to any service when all I wanted to do was use my equipment that I bought ( % 0.00) Date of experience: June , ( % 0.00)

trustpilot

POSITIVE 🙂

2019/5

VERY reluctantly tried the ifit service…VERY reluctantly tried the ifit service after reading other reviews ( % 3.75) I absolutely detest cardio workouts ( % 20.00) I very recently purchased a treadmill that came compatible with ifit ( % 0.00) I didn't initially set up the ifit, because of all the reviews, and honestly, I think they could be far more transparent in their practices and would likely do better for it, but that's just my opinion ( % 28.33) I ended up deciding to give it a try and chose it over Aaptive ONLY because it syncs natively with the treadmill ( % 0.00) It was very easy to set up, sync with the treadmill, and start choosing programs to run ( % 56.33) I had no issues at all with the streaming ( % 0.00) I found the run quite less unbearable using ifit than without it ( % -16.67) The sync with the incline for the changes in terrain, being able to see my progress on the map and being able to map out my own runs is pretty cool ( % 44.00) I found myself actually looking forward to my next run ( % 0.00) I'd say the motivational component alone is far worth the cost ( % 20.00) Honestly, most people spend more money on coffee each week, so if you are like me and have issues staying motivated, then it's well worth it ( % 43.33) After trying out the service, we are going to sign my wife up as well ( % 0.00) In addition, not that the other bad reviews are completely unwarranted, but the terms and conditions do lay out most of the issues people are complaining about ( % -5.63) I guess I'm one of the few that actually read those ( % -10.00) For me, I was willing to give it a try anyway, even if it did cost me to try, and thankfully I am happy with it ( % 52.50) Date of experience: May , ( % 0.00)

trustpilot

POSITIVE 🙂

2019/5

Do you want month to month service? Get charged a full year instead ( % 35.00) Do you want month to month service? Well you better read the fine print ( % 45.83) They will charge you a FULL year under the guise of it being month to month ( % 35.00) Currently on the phone and they are going to give me % back after months of the service I wanted ( % 0.00) I can keep their service for the remaining year but I DO NOT CARE ( % 0.00) I want the money that was essentially stolen from me ( % 0.00) Date of experience: May , ( % 0.00)

trustpilot

POSITIVE 🙂

2019/4

The goods and BadsI have a proForm treadmill and a Nordic track bike ( % 0.00) Initially the first year was free then per year ( % 21.67) The way iFit bills is this ( % 0.00) If you pay monthly it is $ if you pay a full year upfront it is discounted to $ ( % 35.00) Surprise when i get a bill in for $ ( % 0.00) To be honest I Love the iFit Maps and video feeds and i can make my on course ( % 55.00) I use iFit for those long indoor rides and runs that gives me google street view on my monitor, i am a triathlete ( % -5.00) I hate the auto billing and the its over charging mode ( % -80.00) IFit chat is mostly worthless because it sends robotic responses and had to wait for min to speak to a real person but was not worth the effort ( % -21.25) I next called on the phone to cancel my account but sales man offered me a discount ( % 0.00) The discount was not a discount because i pay yearly and should have automatically gotten the discount ( % 0.00) The automatic renewal rips you off by charging you year up Based on a monthly rate of $ ( % 0.00) Which is $ more then their standard online once a year fee ( % 25.00) After accepting the discount to be billed of $ per year they still billed me the full $ ( % 35.00) I called a second time the finally straighten out the issue and are giving me a refund for the difference ( % 0.00) Pros ( % 0.00) ( % 0.00) ( % 0.00) Fast response connect to support and correction of issue ( % 20.00) Great product and program for live map action, other user competitions and coaching for weight loss, endurance and race goal management ( % 22.78) Cons: Poor chat support function, Poor sales information on pricing and execution of service ( % -40.00) Poor automatic billing/pricing different costs for same features, They over charge ( % -13.33) I do not see a function to cancel auto billing only to quit now ( % 0.00) Note: this is a good program and had good equipment support ( % 70.00) I also paid a second year in advance @ $ ( % 0.00) Per month ( % 0.00) I would suggest speaking to sales direct after you do research on the internet ( % 10.00) Note: Do your research ( % 0.00) Update you email or put an alert on your phone for next bulling ( % 0.00) Complain to them to be able to cancel auto billing feature with out loosing the year ( % 50.00) Date of experience: April , ( % 0.00)

trustpilot

POSITIVE 🙂

2019/4

Strong Arm CompanyThis company is a typical strong arm company that nordic trak should never have agreed to a partnership with ( % 23.33) You receive your free one year subscription and then they renew you every year with a simple email ( % 20.00) Called to cancel the representative was combative when I asked for my full refund and offered me half ( % 9.17) You can tell when a company is a lousy company by the way the handle refunds ( % -50.00) I told her I would have my CC company cancel the charge which they did ( % 0.00) Good riddance IFIT ( % 70.00) Date of experience: April , ( % 0.00)

trustpilot

POSITIVE 🙂

2019/4

When I bought my elliptical it came…When I bought my elliptical it came with a year subscription of ifit for free ( % 40.00) I never used it because I couldn't find any workouts that were compatible with my elliptical ( % 0.00) iFit automatically renewed me for another year at $!! They insisted that they sent me an email telling me it was going to be auto renewed ( % 0.00) I never received the email (it must have went to my spam folder) and I had no idea they had charged my card until I saw it on my bill ( % 0.00) The day it hit my credit card I called to cancel the service (that I didn't realize i had since it was supposed to be a free year, and that's it) and they will only refund % of the charge!!Date of experience: April , ( % 20.00)

trustpilot

POSITIVE 🙂

2019/4

Having to activate the machine through…Having to activate the machine through Bluetooth is ridiculous and it doesn't work ( % -33.33) I tried many times , following the directions etc ( % 25.00) I tried calling and spent a long time on hold ( % -7.50) I have tried contacting them through email ( % 0.00) I got a form answer that said try this and that and the answers are not helpful ( % 0.00) This machine is going back ( % 0.00) Date of experience: April , ( % 0.00)

trustpilot

POSITIVE 🙂

2019/4

DONT DO IT!!DONT DO IT!!! THIS IS A SCAM ( % 0.00) Made it seem like I had to sign up in order to use my elliptical ( % 0.00) This was not true ( % -17.50) They charged my debit card continuously ( % 0.00) I tried to cancel my subscription but could not find the cancel subscription in my account ( % 0.00) I finally found a telephone number and told them to reverse the charges and cancel my account ( % 0.00) They said ok, but just charged my card again ( % 50.00) Date of experience: April , ( % 0.00)

trustpilot

POSITIVE 🙂

2019/3

great concept but poorly executed due…great concept but poorly executed due to crappy app ( % -3.13) Zero search capabilities so you have to look at each program to see if it's right for you ( % 28.57) Rather than trying to constantly upsell clients how about delivering what you promised ( % 0.00) I'll be cancelling subscription before renewal timeDate of experience: March , ( % 0.00)

trustpilot

POSITIVE 🙂

2019/3

i'am new victim of iFit i use a card…i'am new victim of iFit i use a card that dit not have my name and still managed to take the money on it ( % 3.07) i read their policy of use and cleary we will not take any money if you do not use our services ( % 0.00) i think this site is a fraud that be punished ;i think address is not the real one???FBI take actionDate of experience: March , ( % 20.00)

trustpilot

POSITIVE 🙂

2019/3

IFIT Membership ScamI too purchased a Treadmill from Costco ( % 0.00) It cam e with an IFIT Coach Membership ( % 0.00) I went to redeem it ( % 0.00) It was tied to a Family Premium Membership at ~/year ( % 0.00) They wanted a credit card to complete the account and they would auto bill the card for renewaI canceled the transaction ( % 10.00) Everybody should understand this is a 'Bait and Switch' scam ( % 0.00) You should not have to give up credit card information to redeem the card ( % 0.00) Date of experience: March , ( % 0.00)

trustpilot

POSITIVE 🙂

2019/3

Unprofessional, scamAfter spending hours with them trying to make it work, it didn’t so I tried toncancel my $ membership and have my money back and for days too late after the days period they refused even thought this perticular membership just started days ago since I paid for a single month before that ( % -12.38) But the paiement were on the same day ( % 0.00) When I called the employee was very unhelpful and after I ask for her supervisor phone number she gave me her email adress saying she would answer quickly ( % 26.67) She never did ( % 0.00) So I paid $ for something I can’t use ( % 0.00) VirginieDate of experience: March , ( % 0.00)

trustpilot

POSITIVE 🙂

2019/2

Was tricked into getting the membership…Was tricked into getting the membership upon assembly - made it seem like I had to download the app and get a membership to get the treadmill going ( % 0.00) When I asked to have the charges reversed I was told no ( % 0.00) The customer service woman was very condescending about my questions regarding this ( % 20.00) Date of experience: February , ( % 0.00)

trustpilot

POSITIVE 🙂

2019/1

Horrible customer service and deception of refund policies!I signed up for the individual membership on // with “-day, money-back guarantee ( % -50.00) Cancel at any time within the next days, and you will receive a full refund” ( % 17.50) I sent an email to cancel my membership, with no response ( % 0.00) Today, //, I called IFit and was on hold for minutes before Sean picked up the phone ( % 0.00) He stated that he is a sales rep just helping out in customer service ( % 0.00) I explained to him that I wanted to cancel my membership and receive a full refund ( % 35.00) He immediately refused and came up with excuses why I will not receive my refund back ( % 0.00) First he said that I did not sign up for a free trial membership, then he stated I should have paid only for one month and not for the whole year ( % 21.25) After arguing back and forth he finally offered me a partial refund ( % -3.33) I declined and pointed out again that the IFit website clearly states the -day, money-back guarantee and that I also was not given an option to pay only for one month ( % 5.00) He continued to argue with me and I asked for a manager to escalate the issue ( % 0.00) He said that he is the manager (after telling me earlier that he works in sales and is just helping out!) ( % 0.00) He refused to transfer me and after arguing another minutes, he finally agreed to issue a full refund, which should be credited to my account within - days ( % 17.50) I asked for a confirmation number and he just hung up the phone ( % 0.00) I will monitor my credit card closely and will never ever ever do business with them again ( % 0.00) Be aware when signing up !!!!Date of experience: January , ( % 61.04)

trustpilot

POSITIVE 🙂

2019/1

This company should be out of business ( % 0.00) Wish I would have read these reviews before purchasing the equipment ( % 0.00) Even though this is a secondary company to the equipment I think proform should be doing better then offering this as an option to there products ( % 10.00) Horrible customer service ( % -100.00) Glad I never signed up with them ( % 50.00) But never got my free trial year either ( % 40.00) Go figure ( % 0.00) Date of experience: January , ( % 0.00)

Needs attention

Negative reviews

trustpilot

NEGATIVE 😕

2023/2

Glitchy and temperamentalThis is a great app ( % 80.00) ( % 0.00) ( % 0.00) when it works ( % 0.00) Unfortunately, half the time it just randomly stops in the middle of a workout and says you've completed it ( % -22.22) There is then no option to restart the workout where it cut you off so you have to start from the beginning again (if it lets you at all without an error message) ( % 0.00) Incredibly frustrating, glitchy app ( % -40.00) Date of experience: February , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/2

This is the absolute worst monitorThis is the absolute worst monitor ( % -40.00) It is not consistent with the Bluetooth fades in and out ( % -12.50) So frustrating ( % -40.00) I have a Peloton bike for years never a minutes trouble ( % -20.00) Sorry I got involved with IFIT ( % -50.00) The Nordic track rower is good ( % 70.00) Too bad it’s ruined by the websiteDate of experience: February , ( % -70.00)

trustpilot

NEGATIVE 😕

2023/2

WORST warranty service: NORDICTRACK ( % -100.00) ( % 0.00) buy a SOLEIf there were a negative star review, I would have used it ( % -30.00) I bought Nordictrack treadmill with full warranty (still in effect) ( % 35.00) The running platform board is broken ( % -40.00) Put order in over months ago ( % 0.00) Everytime i call i get someone who doesn't know who they work for, no extension, no email, don't know supervisors name or email or any way to contact them ( % 0.00) They take forever to answer their lines ( % 0.00) (literally hours) ( % 0.00) My cents ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) buy a Sole F ( % 0.00) Much much better machine and service is great ( % 65.00) ( % 0.00) ( % 0.00) because their products aren't garbage ( % 0.00) Date of experience: February , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/2

Horrible customer serviceHorrible customer service ( % -100.00) Bought a Commercial last Christmas ( % 0.00) ( % 0.00) ( % 0.00) within a few months, the tread would just stop if running over MPH, now it won't elevate ( % -20.00) Put i help tickets ( % 0.00) Never an response ( % 0.00) Waiting on the "customer service" phone line for hours ( % 0.00) Never any response ( % 0.00) Tried to support "bot" but it just hangs there after some initial worthless suggestions ( % -40.00) What terrible customer service ( % -100.00) Don't buy from themDate of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/2

WORST COMPANY EVER!!!!Unfortunately I have had the absolute worst experience with this company ( % -60.00) I bought a NordicTrack Commercial Treadmill in ( % 0.00) I paid for them to put it together and they never sent someone out ( % 0.00) Trying to get a hold of someone to facilitate the process was impossible so I did it myself ( % -66.67) About a year later, the motherboard went out ( % 0.00) Again I tried to contact them with no success ( % -15.00) I changed out the motherboard myself (with the help of YouTube) ( % 0.00) Now, the machine is not working and I don't know why and after three months, and submitting two requests for service, I still have not been contacted by anyone ( % 0.00) Right now I own a very large and expensive paperweight ( % 16.61) Unfortunately I have to give this company one star because if I could I wouldn't give them any stars ( % -50.00) WORST COMPANY TO DEAL WITH EVER!!!Date of experience: February , ( % -100.00)

trustpilot

NEGATIVE 😕

2023/1

Worst customer serviceWorst customer service, can't ever get anyone to respond via email or chat, there are no LIVE agents ( % -53.41) If you buy these products you really are screwed ( % 20.00) I think that if I knew all of this I would have sold my elliptical and told my kids to but another product for the bike they got me ( % 0.00) Really don't want these products anymoreDate of experience: January , ( % 20.00)

trustpilot

NEGATIVE 😕

2023/1

Very poor customer serviceVery poor customer service ( % -46.00) App not recognising that I have renewed my subscription ( % 0.00) Have sent two emails and tried online chat but there are never any agents available and no one gets back to your emails even though I have a case ID numberDate of experience: January , ( % 20.00)

trustpilot

NEGATIVE 😕

2023/1

I would give zero stars if that was an…I would give zero stars if that was an option ( % 0.00) Ifit should be embarrassed! I have received the WORST customer service ever! I have been on hold for hours and trying for weeks to get ifit to complete a service order that I have already paid for ( % -45.00) No help online, phone, doesn't exist I guess ( % 0.00) Truly awful!Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/1

Poor customer supportMembership auto renewed and requested a refund, emails sent with no response from iFit support, poor customer care to say the least when they don’t even respond ( % -36.67) Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/1

Auto-renewal over $ with no notice…Auto-renewal over $ with no notice on a non-functional service ( % 0.00) SUPER difficult to get refunded based on department transfers and interminable hold times ( % -8.33) Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/1

données personnelles / ré-abonnementje reçoit des emails non sollicités à cause d'un très ancien abonnement alors que j'ai opté pour aucun email commercial dans mon compte ( % 0.00) le dernier fait état de la reconduction automatique d'un abonnement que je n'ai plus ( % 0.00) Impossible de supprimer mon compte ( % -66.67) J'ai très peur pour les données personnelles que j'avais du fournir ( % 0.00) ( % 0.00) ( % 0.00) Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/1

Refusal to prorate annual auto charge of $After having my NordicTrack Rower for a year, the trial annual membership auto renewed for the highest tier of service, at $ for a yearly family membership ( % 0.00) The auto renewal notice got sent to my spam mailbox, so I hadn't seen the renewal until about days after the charge, when I was reviewing my credit card charges ( % 0.00) I contacted iFit twice, asking to either cancel the membership with a prorated fashion, or to switch to the individual membership which is half the cost (I am the only one who uses the service, and very infrequently) ( % 0.83) I was open to paying for two months of the service at the price I was charged, or having the $ as a credit towards future months of individual membership ( % 0.00) There was no effort to work with me, just two cold responses about the CEO having a strict no-negotiation policy after days ( % -60.00) I'm so disappointed that I gave business to this company with such poor customer service ( % -38.33) The insistence on charging an annual membership shows me an insecurity within the business in the quality of their product ( % 0.00) We are currently looking to replace an old treadmill and will definitely not be purchasing a NordicTrack ( % 3.33) Date of experience: December , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/1

Do not share your card details with this company!Canceled my membership, removed my card details but they still billed me at the annual renewal ( % 0.00) When I went back into my account to find out why I had been billed they had reinstated both my renewal option and credit card details ( % 0.00) Which means they are illegally storing credit card information somewhere ( % -50.00) So I set it to not renew and deleted my card details again ( % 0.00) I then spent months chasing customer service for a refund and got not no answer from any of the tickets I raised ( % -10.00) It's annual renewal time again so I thought I'll just check my account ( % 0.00) Guess what ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) those credit card details I've deleted twice are back on my account ( % 0.00) But at least they haven't changed it to auto renew again although I suspect it will magically change to that option on my renewal date ( % 10.00) Do not give these guys your credit card under any circumstances ( % 0.00) It's a total scam ( % 0.00) Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/1

Horrible service on a brand new product!!I bought a cycle trainer for my wife as Christmas gift and the handlebar was damaged when received ( % -43.18) The box said if damaged do not return to the store and call IFIT to get the part replaced ( % 0.00) I called no one answered the phone I was on hold for over hours ( % 0.00) I called more times on different days the samething occurred no answer ( % 25.00) I tried the chat and it said it was connecting to a customer service rep, however, it never connected to the chat ( % 0.00) I emailed and got a case number but still no response ( % 0.00) The funny thing is when I called the sales department line, they picked up in minutes to sell me something ( % 25.00) So as long as you are spending money they will pick up quickly just not for warranty and damaged product ( % 14.17) Horrible Service!!Date of experience: January , ( % -100.00)

trustpilot

NEGATIVE 😕

2023/1

Tech Support SucksReaching tech support is almost impossible ( % -66.67) Paying $ hundreds a year and can’t access iFit program workouts ( % 0.00) Used to be better ( % 50.00) Try another fitness app ( % 0.00) Date of experience: December , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/1

Buyer BewareBuyer Beware - Horrible customer service ( % -100.00) I purchased the year extended maintenance and warranty plan ( % 0.00) It comes with an annual service call to check out the machine and service it/recalibrate it where necessary ( % 0.00) You can never get through to an agent to schedule an appointment ( % 0.00) ever ( % 0.00) I've been on hold seperate times now for an hour each time ( % 0.00) I tried the chat option and was on hold for about hours waiting for a live agent ( % 13.64) They make it impossible to get service ( % -66.67) I feel like i've been scammed ( % 0.00) This is pretty consistent with all the other reviews ( % 12.50) Buyer beware!Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/1

Over hours on hold and three emailsOver hours on hold and three emails, to no avail! Terrible customer service!Date of experience: January , ( % -100.00)

trustpilot

NEGATIVE 😕

2023/1

After finally receiving our elliptical…After finally receiving our elliptical machine that was broken on arrival the customer service experience is nothing short of appalling ( % -15.00) Stay well awayDate of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/1

Worst Company ever!!This company is the worst ( % -100.00) I emailed them about an issue I was having with my bike, it keeps crashing during the workouts ( % 0.00) It took over month for a reply, only to be told I had to call them ( % 0.00) On hold for OVER HOURS ( % 0.00) Then they told me I needed to contact the extended warranty department to verify I have a warranty before they will even talk to me about it ( % 0.00) I am now on the second round of holding ( % -10.00) DO NOT BUY ANYTHING FROM THIS COMPANY ( % 0.00) If you need help, they will not help you ( % 0.00) Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/1

Horrible CompanyHorrible Company - there should be an option of stars ( % -100.00) Make sure you cancel your subscription fast, because they only give you days after they charge your card to ask for a refund ( % 23.33) Will never do business with this company again ( % 0.00) Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/1

If I could give this company a negative…If I could give this company a negative (-) Star I would ( % -30.00) After my treadmill was damaged by my movers IOT submit a claim I was told to work directLy with iFit to get a quote ( % 10.00) I paid payment for technician $ ( % 0.00) in early DEC ( % 10.00) O/A Dec the technician came out and looked at the treadmill and later provided me with an email listing the parts that I needed without prices and said that this is the quote ( % 0.00) After finally getting back in touch with the tech he said I would have to call the parts department and get the prices ( % 0.00) I must mentioned that you need at least an hour just to reach some one at this company and plan to get transferred or hung up on ( % -30.00) After trying to reach someone her for weeks I got somewhat lucky, I got prices but it took over hours to get it he prices emailed to me ( % 33.33) It was not on letterhead so my claims department will it pay ( % 0.00) I’ve been trying for weeks via phone and email to get an official quote (listing of parts and service with the cost on the company’s letterhead) or my money back and just accept a $, loss ( % 0.00) Still no help!!!Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/1

Poor and unacceptable service from IFIT UKSpent almost £ on a NordicTrack exp treadmill ( % -40.00) It developed a fault a month ago which I reported to IFIT who handle their customer service (although a complete faff as you have to upload a video of it before they'll do anything) ( % 10.00) Still awaiting a date for an engineer and now it's developed another fault ( % 10.00) Totally unacceptable level of customer service from IFIT and for that reason I recommend avoiding NordicTrack products ( % 0.00) Date of experience: January Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/1

Ifit is absolutely terribleIfit is absolutely terrible - DO NOT use this company or any company associated with it ( % -40.00) Purchased a new treadmill from NordicTrack (who have been equally appallingly useless!) end of November, the ifit has never updated and cannot play any programmes on it ( % -24.43) Logged email complaints to no avail - it's now th January and still cannot use ifit with the treadmill and yet they take money out of my account!Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/1

Incomplete productsUnit came missing hardware, coupon for month membership, safety strap and Manual ( % -20.00) Model number does not show on site for on line manual search ( % 0.00) Bought Dec , ( % 0.00) could not get hold of cust service for a week, finally did ( % 0.00) They gave another numer and date to call back ( % 0.00) I did, office was closed ( % -10.00) finally got hold of someone Jan after almst ( % 0.00) hours of holds, they called hours later ( % 0.00) I was on the phone with a women in Mexico for hour min (she was pleasent, but hard to understand my needs, finally we got there) ( % -14.58) I advsed i needed items within a week, it's been almost two weeks, only received a safety stap, no communicatios on parts to put it together ( % 0.00) They sold the unit incomplete and I will have to return it to the store ( % 0.00) It weighs a couple hundred pounds and is not easy to move, almost , would have been nice to receive the acual unit in working condition, and complete ( % 16.11) Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/1

Stealing my moneyI had a free membership for year with iFIT years ago when I purchased a Nordictrack elliptical ( % 40.00) When the year ended I did not renew the product ( % 0.00) All of the sudden months ago I start getting monthly charges for $ for an iFIT subscription I never signed on for ( % 0.00) iFIT customer service is a joke ( % 0.00) I can't get through to anyone ( % 0.00) I am either chatting with a nonhuman or waiting and waiting on hold, over an hour ( % 0.00) I did send in a request on-line days ago and nothing ( % 0.00) Horrible customer service ( % -100.00) Beware ( % 0.00) Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/1

Customer service is non existentThe customer service from IFit is horrendous ( % 0.00) You can never speak to an agent and they fail to respond to emails ( % -50.00) We have a yr family membership card that we got when we bought another piece of equipment ( % 0.00) We didn’t activate it straight away as we already had a membership running ( % 20.00) We have now tried to activate it but it keeps saying no longer supported ( % 0.00) Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/1

TERRIBLE Support from Nordic Track/iFITSupport from Nordic Track / iFit is TERRIBLE ( % -100.00) I have been waiting for resolution to a service request for over months now on a machine that is less than months old! When you do get a response, they ask for information you've already provided ( % -2.08) It's like they just kick the can down the road ( % -15.56) I would NEVER buy direct from them again and should have gone through one of their dealers so at least there would have been a way to return the machine or see if a dealer has better luck getting a response for service ( % 10.00) We bought an elliptical and paid for in-room assembly and the arm came loose two weeks later ( % -3.85) Cannot get help from Nordic Track support ( % 0.00) Now, the xi treadmill (also less than months old) won't display ( % -3.33) When the machines work, they are great ( % 80.00) But two issues on two machines less than months old each is a bad omen ( % -25.56) Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/1

Treadmill screenIf Zero was available, that's what they would get ( % 40.00) Since Jan , , I've been trying to reach the customer service to help with our frozen screen ( % 0.00) No-one is available, you wait for over mins listening to the same stupid music ( % -13.33) Someone finally answers, tests the screen and it's bad ( % -35.00) They transfer me to the Parts department and no-one answers ( % 0.00) They the bot comes and offers a call back ( % 5.00) when they do, it's after pm at night ( % 0.00) It's ridiculous ( % -33.33) Still no resolution to our issue ( % 0.00) Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/1

Terrible quality, service and lack of partsI purchased my Nordictrack Si stationary bike in November , secondhand from Facebook marketplace for $ ( % -55.00) The bike was in nearly new condition with only hours of use, and everything worked perfectly for the first few weeks ( % 23.73) About three weeks after purchasing the bike, resistance and incline no longer worked ( % 0.00) After contacting customer service through Facebook messenger, it was determined I have a failure of the main control circuit board ( % -7.50) An order was placed and service scheduled free of charge, however, the part is out of stock ( % 40.00) I waited for several weeks, and upon following up again with customer service, they suddenly decided to cancel the repair and reneged on their agreement to replace the control board free of charge, leaving me with a useless piece of metal in my home ( % -2.00) There is no indication as to when the part might be back in stock, even if I have to pay for it out of pocket ( % 0.00) Upon further research and communications with other Nordictrack iFit users on various Facebook groups, it became apparent that Nordictrack produces a product riddled with design flaws, defects and quality problems ( % -1.88) Fellow users have complained of multiple control circuit board failures, main console failures, and software riddled with glitches ( % -4.44) Many have complained about months of attempts to communicate with customer service with little success, and replacement parts that are chronically out of stock ( % 7.81) With no indication as to when my bike will be functional again, I have canceled my iFit subscription indefinitely ( % 0.00) It’s amazing that Nordic track is still in business with products of such poor quality and even worse customer service ( % -5.00) I will never recommend a Nordictrack product, and I deeply regret the purchase of this useless piece of metal ( % -25.00) Date of experience: November , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/1

IFIT HAVE ROBBED MEI renewed my membership at the beginning of the year and opted for the £ ( % 0.00) per month subscription, instead they took £ ( % 0.00) from my bank ( % 0.00) I raised the query straight away as couldn't afford this amount to come out in one go, cancelled my membership and requested a refund ( % 20.00) Since i have raised cases and all have been ignored ( % 0.00) absolutely disgusting, I didn't even want to give them star, how can a company operate like this, their customer service is non existent, i really do not know what to do, they misled me on the membership so they have scammed me ( % -55.00) Anyone wanting to join iFit ( % 0.00) DONT DO ITDate of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/1

Frozen screenFrozen screen ( % 0.00) Can’t get ahold of anyone ( % 0.00) No one called back after waiting on hold ( % 0.00) Been sending emails daily for a status on my ticket ( % 0.00) Frozen screen ( % 0.00) Did a reset with a supported api error meaning it’s corrupted ( % 0.00) When looking into this I see they are charging people to replace the tablet ( % 0.00) Can’t use the treadmill at all and can’t get ahold of anyone ( % 0.00) Absolutely horrible ! year old treadmill and a remote upgrade from them fried the tablet ( % -33.33) Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/1

This is the worst company to deal withThis is the worst company to deal with! You are stuck on hold forever - at least an hour - before you get anyone to talk to ( % -76.67) Then they take your money and don’t do anything ( % 0.00) I had to get a repair and they took my money but never sent anyone out, saying I had not paid! Tried calling several times to rectify this and was always on eternal hold ( % 0.00) Sitting on hold for over an hour now as I type this ( % 0.00) Very poor customer service!Date of experience: January , ( % -52.00)

trustpilot

NEGATIVE 😕

2023/1

The screen failedThe screen failed, according to iFIT, and they ordered a new one December ( % -18.18) On / they said it was back ordered and except it before the end of the year ( % 0.00) The first week of the new year it would arrive the following week but would take - weeks to test and ship ( % 12.88) Today I spent hours on a chat with numerous bots and finally waiting for an agent that never arrived ( % -3.33) Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/1

Parts Missing from New Purchase and No Customer CareLiterally the worst product quality control and customer care experience ( % -35.45) Purchased Pro-Form Sport RL from Costco two weeks ago ( % 0.00) The slide deck and all components are missing for the seat to attach ( % -20.00) Multiple attempts on the phone with no response or call back; multiple emails with no response; and, waited on chat with no response ( % 0.00) I am going to return and let the seller know of the product and lack of response ( % 0.00) Do not purchase ( % 0.00) Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/1

Absolutely NO customer service, extremely disappointedAbsolutely NO customer services ( % -11.25) My ifit membership is due for renewal in few days and I have been sending messages to online support/ emails asking to change my plan but absolutely no response ( % -14.17) Don't recommend it, won't buy any ifit product or service anymoreDate of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/1

HORRIBLE CUSTOMER SERVICETHE WORST CUSTOMER SERVICE I HAVE EXPERIENCED IN MANY YEARS ( % -17.50) THERE IS NO WAY TO TALK TO A HUMAN ( % 0.00) THE BOTS DO NOT HELP ( % 0.00) THE LIVE CHAT DOES NOT HELP ( % 13.64) MY BRAND NEW TREADMILL DOES NOT WORK AND I CAN NOT GET ANYONE TO HELP ( % 13.64) IT DOES NOT INCLINE ( % 0.00) IT DOES NOT HAVE BACKLIGHTS ON THE CONSOLE ( % 0.00) I WANT TO SCHEDULE A TECHNICIAN, THAT OF COURSE IS NOT PART OF THE LIMITED WARRANTY ( % -7.14) THERE IS NO WAY TO SCHEDULE ( % 0.00) I HAVE SPEND ALL DAY TRYING TO ADDRESS THIS ISSUE ( % 0.00) THE WORST ( % -100.00) I MIGHT RETURN THE EQUIPMENT BECAUSE OF THE HORRIBLE, HORRIBLE SUPPORTDate of experience: January , ( % -100.00)

trustpilot

NEGATIVE 😕

2023/1

Customer service rep literally hung up…Customer service rep literally hung up on me (and no, I wasn't rude or raising my voice at all) ( % -30.00) All I asked was for a code to get into privileged mode ( % 0.00) The popup on the screen on my machine instructed me to call customer service to get a code ( % 0.00) Customer service rep told me it wasn't my machine but was iFit's (um, I paid for it, it's mine) and wouldn't give me a code ( % 0.00) Rude, and wrong ( % -40.00) Take your chances on the machine, but don't expect any kind of help from customer service ( % 60.00) Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/1

Horrible customer serviceI submitted multiple tickets for the same issue multiple time December of and as of January th they have not been resolved nor have I heard anything from them ( % -25.00) Tried to call and hold time is hours ( % 0.00) They supposed to have call back feature and they never called me back ( % 0.00) Horrible customer serviceDate of experience: December , ( % -100.00)

trustpilot

NEGATIVE 😕

2023/1

HORRIBLE experienceHORRIBLE experience - Once they have your credit card BEWARE They said they emailed me I was going to be charged and I never received the email ( % -100.00) They won't return my money ( % 0.00) The manager WANTED to credit me but couldn't figure out HOW to do it ( % 0.00) Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/1

Impossible company, terrible service ( % -83.33) We purchased a Nordic Track R for my husband ( % 0.00) He has Parkinson’s, so cycling is essential for maintaining health ( % 0.00) We paid for a comprehnsive warranty, white glove service and delivery ( % 0.00) We got a bike that does not have ANY control of Tension ( % 0.00) We have tried for almost a month to reach them, endless hours on hold, email never responded to…in a word NO SERVICE ( % -12.50) DO NOT BUY with IFITDate of experience: December , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/1

Terrible serviceTerrible service, I purchased an extended warranty with my treadmill ( % -100.00) I need a repair, I have now called over times ( % 0.00) You are put on hold for hours listening to the same terrible song over and over ( % -50.00) I have tried using the call back feature, first time they called and disconnected immediately, second time took five hours for them to call back then once they realized I had the extended warranty they sent me to that department and was on hold for an hour before I had to drop ( % 6.25) I still have not connected to even start the repair ( % 0.00) My ifit subscription runs out in a few months, I will not renew and hopefully I can sell the treadmill and do something else ( % -20.00) Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/1

trustpilot

NEGATIVE 😕

2023/1

trustpilot

NEGATIVE 😕

2022/12

Very poor customer serviceVery poor customer service, gave me wrong part and wrong solutions when my treadmill was under warranty ( % -48.00) I contacted the company several times regarding same issue,but after a few days from when the warranty expired, then they notify me that I need to pay $ ( % -6.67) for a new console to fix the problem ( % 13.64) They did not bother to inform me about getting a new console when the part would have been covered during the warranty period ( % 13.64) Date of experience: December , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/12

DREADFUL EXPERIENCE with IFIT and PROFORMThe PROForm company and their IFIT Membership is a complete SCAM ( % -45.00) Besides not using the membership and the product since I purchased it, I cannot cancel the membership ( % 0.00) No one is answering the Customer Service calls, The Chat is Closed and the Website just leads you to videos but does not give you a chance to cancel ( % -10.00) Dreadful experience ( % -100.00) Never will buy anything again from ProForm ( % 0.00) Date of experience: December , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/12

Customer Service is non existentCustomer Service is non existent - they acknowledge the email and do not respond, the chat bot never processes your message or transfer you to a customer service person, calling them results in being put on hold ( % 0.00) I have been unable to use my ifit/nordictrack for a week but am expected to pay for the privilege ( % -30.00) Equipment is under warrantyDate of experience: December , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/12

Dreadful customer service sorry I got…Dreadful customer service sorry I got involved ( % -66.67) Tried to reduce Ifit membership from family to individual ( % 0.00) Impossible! Then signed up again and trying to actually find out what they’ve signed me up to but no response from Ifit !!!Date of experience: November , ( % -41.67)

trustpilot

NEGATIVE 😕

2022/12

L’application iPhone et iPad iFIT ne fonctionne plus depuis plusieurs moisL’application iPhone et iPad ne fonctionne plus dans sa version française il est donc impossible de connecter son appareil d’entraînement ( % -66.67) Aucune communication de iFIT sur le sujet ( % 0.00) En France évitez donc d’acheter du matériel fonctionnant avec l’application iFITDate of experience: November , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/12

Awful serviceAwful service, been trying for weeks to get ahold of support ( % -100.00) Called times and get a live agent and they hang up ( % 13.64) Email and get a case with no answer, the one answer was generic not to my treadmill and then they send links for pages they don’t exist: don’t know how to get help ( % 0.00) Date of experience: December , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/12

Annual renewal = $ ( % 0.00) ! You can't get out of it!I canceled my auto renewal, but apparently it happened anyway ( % 5.00) They charged me $ ( % 0.00) for one year, then wouldn't let me cancel ( % 0.00) The SW is terrible, offering only basic stats, no real analytics, is buggy and hangs, all for $ ( % -27.50) ( % 0.00) The terrible, expensive sw makes these bikes impossible to sell ( % -72.22) Stay away from this product!Date of experience: December , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/12

It's the worst customer experience of…It's the worst customer experience of all time ( % -100.00) Date of experience: December , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/12

Waited on hold for an hour and a half…Waited on hold for an hour and a half to speak with someone ( % -16.67) Eventually hung up ( % 0.00) Date of experience: December , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/12

Abysmal customer serviceTablet on my treadmill constantly needing power cycle, messages about needed updates, went black during a workout ( % -8.33) I have tried calling, only to be on hold over an hour and told to then leave message and someone would get back to me ( % 0.00) It is now days later and no one has contacted me ( % 0.00) Worst customer service ( % -100.00) This is experience is leading me to consider different brand ( % 0.00) Please consider the abysmal customer service if you are considering Nordictrack/iFit ( % 0.00) Date of experience: December , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/12

Avoid Proform and IFITThe screen on my treadmill randomly stopped working yesterday ( % -50.00) I called multiple times and no one wanted to help, they basically said it was “my problem”and told me I would have to repurchase a screen to use my machine, the machine I spent hundreds of dollars on ( % -5.00) Definitely canceling my membership and investing in a new treadmill since I can’t even simply run without the screen ( % 4.55) Worse customer service and company I have experienced ( % 20.00) Date of experience: December , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/12

Profoundly Disappointing & UnhelpfulJust received a new Proform T treadmill ( % -23.18) The belt is warped and rubs against the guides ( % 0.00) Efforts to contact and get assistance from iFit have been exceedingly frustating and unsuccessful ( % 0.00) Long times on hold ( % -5.00) Unfulfilled promises yo call ( % 0.00) When I did speak with a person, for a while, he took remote videos of the machine, put me on hold, and minutes later I was disconnected ( % -5.00) Never do business with this company!Date of experience: December , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/12

I never authorized them to charge me…I never authorized them to charge me and then they charge me $! Wth! Awful company!Date of experience: December , ( % -100.00)

trustpilot

NEGATIVE 😕

2022/12

Cost me $ trying to cancel membershipiFit ignored numerous attempts to cancel membership by phone and email ( % 0.00) They continued to charge on an expired credit card for months ( % 0.00) An expensive lesson learned, giving iFit my credit card number ( % -50.00) Will never use this company again ( % 0.00) Date of experience: December , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/12

TerribleTerrible! I have had issue after issue with the Nordictrack treadmill, but I have to call Ifit for that even though I haven't subscribed to them ( % 0.00) You wait at least mins for someone's life and still they can't get the machine to work properly after sending three people out within three years!Date of experience: December , ( % -15.00)

trustpilot

NEGATIVE 😕

2022/12

Customer service designed to ignore you!…Customer service didn't respond to two requests for assistance online ( % 0.00) Impossible to find a contact telephone on their website ( % -66.67) Found it through a third party site ( % 0.00) Tried to get a prorated refund after I found out that I had been charged for a year subscription months later But their supervisor told me that the CEO had sent out an order that any refund requests after days were to be refused ( % 0.00) Finally reached a human today ( % 0.00) Date of experience: December , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/12

Big headache ( % 0.00) ( % 0.00) Been trying to fix our iFit software issue since March ( % 0.00) It’s very sad and frustrating that after numerous emails to different departments to finally reach someone (after being on hold forever) only to be told to call the Canadian company ( % -17.50) Which is closed ( % -10.00) Not very organized at all ( % -10.00) Date of experience: December , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/11

Impossible de se connecter à IFIT…Impossible de se connecter à IFIT depuis plusieurs jours, le serveur semble en panne et IFIT ne communique aucunement à ce sujet en dépit de mes appels quotidiens , je pense sérieusement à me désabonner ( % -66.67) Date of experience: November , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/11

Be prepared to wait, and wait, and wait ( % 0.00) ( % 0.00) ( % 0.00) If you are wanting to speak to an actual person, be prepared to WAIT A LONG TIME ( % -2.50) The new computerized prompt system had to be designed to frustrate customers until they just give up and hang up the phone ( % 13.64) I went through the phone menu times, and, after minutes, finally spoke to a human, who told me I had the wrong department ( % -16.67) He transferred me, and although he said "there shouldn't be a wait" there was, and then--my call was cut off at minutes ( % 0.00) I called back, went through all the crap again, and waited another minutes until I was given the option for a call back ( % -26.67) I left my number, but unfortunately, I'm still waiting ( % -25.00) ( % 0.00) ( % 0.00) ( % 0.00) and I STILL haven't been able to discuss what I actually called about with a human being!!! UGH! Get it together iFIT!!!!Date of experience: November , ( % 16.67)

trustpilot

NEGATIVE 😕

2022/11

Don't buy anything to do with ifitThe worst product and company ( % -100.00) It's all chinese rubbish and they're thieves, taking extra money out of my account without permission ( % 0.00) Date of experience: October , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/11

Nous avons acheté un tapis de course…Nous avons acheté un tapis de course Nordictrack il y a un an et tout allait très bien ( % 0.00) L'accès à ifit était parfait jusqu'à la dernière mise à jour où là nous n'avons plus la possibilité d'utiliser la console car la connexion est impossible ( % -66.67) L'interface apparaît bien mais au moment de lancer une vidéo, plus rien, message d'erreur ( % 0.00) Malgré mes mails pour avoir de l'aide je suis renvoyée systématiquement sur l'application, en anglais bien sûr et mon problème n'est pas résolu ( % 0.00) L'application sur mon téléphone fonctionne mais ce que je veux c'est que la console du tapis fonctionne également, sinon quel est l'intérêt ???? Utiliser le tapis en mode manuel n'apporte rien ( % 0.00) Malheureusement, le service client n'est pas efficace et se retranche derrière des excuses non valables pour le consommateur ( % 0.00) Je ne recommande pas ifit, dommage ( % 0.00) ( % 0.00) ( % 0.00) Date of experience: November , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/11

Not worth the headacheFor the first year it worked great, zero complaints during that time ( % 30.00) After that year it has now broken down times ( % -27.78) Constantly waiting for parts and repairs ( % 0.00) I wait weeks for parts for it to break down workouts later ( % -7.78) Then when I talk to a customer service rep, the second I talk about frustration on the machine breaking down, I get ignored with no more responses ( % -13.52) Poor service and poor equipment quality ( % -40.00) With the little opportunities I have to workout, would like it to be dependable ( % -18.75) Date of experience: November , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/11

The latest software update for Apple…The latest software update for Apple iPad breaks the app ( % 50.00) This is not isolated, as I know other people with the same problem ( % -6.25) Customer service doesn’t respond, you are just ignored, despite you not having the service you pay a lot for ( % 0.00) Worst customer service I have ever experienced ( % -10.00) Date of experience: October , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/11

IncompetentIncompetent ( % 0.00) Slow ( % -30.00) Useless ( % -50.00) I’ve been trying to get a broken fan dealt with for months now for a treadmill ( % -40.00) The email customer support is awful ( % -100.00) Their response time is painfully slow, when they do respond it’s unhelpful, and it seems like they try to buy time by sending emails that ask for information you’ve already provided, rather than actually trying to help ( % -15.00) The customer support views you as an inconvenience and they just don’t care ( % 0.00) Awful company ( % -100.00) I’d never buy from them again ( % 0.00) Date of experience: November , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/11

IFIT customer service is the worst that…IFIT customer service is the worst that I have experienced oh my life ( % -40.00) Customer lies when call them and they do not provide customer service ( % 0.00) I would give this company a zero out of a hundred ( % 0.00) Please, do not buy anything associated with this thug company ( % 0.00) Date of experience: November , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/11

iFit treadmill damaged on arrivalMy iFit treadmill arrived damaged months ago ( % 0.00) After waiting weeks and weeks for incorrect parts, turns out the frame was damaged prior to arrival ( % 0.00) Awaiting long overdue feedback from iFit regarding resolution, weeks after purchase I still don't have an iFit treadmill that works ( % -5.00) Date of experience: September , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/11

Impossible to change my membership Family to SingleI want to change my membership from a family membership to a single ( % -36.90) I am reading online that there is no way to do this without canceling my membership completely and making a new one ( % 11.82) I have had a membership for years and should be able to make a simple change without having to cancel everything ( % 25.00) Why has Ifit made changing your membership type impossible? It seems like the company is punishing a loyal customer for trying to save a little money ( % -17.36) Date of experience: November , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/10

Their software sucksTheir software sucks ( % -30.00) Glitches, doesn't count my work out as complete, leaderboard gone, not accurate resistance levels (they were fine in the beginning) now every worl Kout is ridiculously easy unless I manually adjust it, horrible customer service, blurry image sometimes, video buffers or boots my out in the middle of a workoutDate of experience: October , ( % -4.17)

trustpilot

NEGATIVE 😕

2022/10

Motor of the treadmill broke after just…Motor of the treadmill broke after just after a year of having it ( % 0.00) Very poor service from the companyDate of experience: September , ( % -52.00)

trustpilot

NEGATIVE 😕

2022/10

Ifit ( % 0.00) com stinks!! I cancel my prescription…serviceIfit ( % -93.75) com stinks ( % -60.00) I cancel my prescription over months ago and still getting charged for something I'm not even using are haven't even used with my free prescription with the treadmill I purchased ( % 40.00) It isn't right ( % 28.57) and can't even get in touch with no one when you need to ( % 0.00) Date of experience: August , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/10

iFit NordicTrack Treadmill is DANGEROUSThe iFit NordicTrack Commercial Treadmill is fantastic - when it works ( % 20.00) At this point, I won't dare run on it ( % 0.00) The thing will go from high speed to immediate just kill/full stop ( % 16.00) I've almost hurt myself several times now ( % 0.00) We have had technicians out ( % 0.00) It works for a couple months then happens again ( % 0.00) This was very expensive and dangerous equipment ( % -62.50) I have to assume they have been sued over this treadmill by now - having been through disputes with other companies they won't let people do reviews once they have settled ( % -12.50) I'm just throwing the thing out so I'm reviewing ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) DON’T BUY FROM THIS COMPANYDate of experience: September , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/10

Pathetic customer no serviceI sent email with my question and never got an answer ( % -100.00) Called and was on hold for plus minutes ( % 0.00) When the rep finally answered he pretended not to hear me ( % 0.00) He did ( % 0.00) It was not a bot ( % 0.00) He told me to go online and hung up ( % 0.00) I then got the customer service survey ( % 0.00) I was to rate it from one to five with five being the best ( % 100.00) I said one ( % 0.00) The bot said “sorry but that is an invalid answer-let’s try this again” ( % -50.00) I repeatedly said one and the bot repeatedly said that was an invalid answer ( % 0.00) Worthless company with incompetent terrible customer service ( % -71.67) Date of experience: October , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/9

Home traîner vélo TDF PROFORM à la poubelleBonjour, Je suis cycliste et Je possède un vélo TDF proform modèle depuis la dernière mise à jour en février impossible de me connecter à iFIT track plus de sortie virtuel qui était le but de l’achat de ce vélo… Le Service après vente est incapable de me répondre et me dit que mon vélo est obsolète et qu’il faut achèter une nouvelle version… On est dans le délire… Le site annonce une erreur … Le vélo est maintenant un simple HT sur vérin sans intérêt au prix de €, Et même l’écran principal sur le vélo me dit que la vue est indisponible lorsque je veux utiliser ma sortie sur Google map! Donc Vélo à la poubelle… Une honteDate of experience: September , ( % -33.33)

trustpilot

NEGATIVE 😕

2022/9

WOW!!WOW!! Should have read the reviews first ( % 25.00) ( % 0.00) ( % 0.00) bought a treadmill with ifit ( % 0.00) ( % 0.00) ( % 0.00) free family trial for the first month ( % 32.50) ( % 0.00) when i went to renew for a year as an individual user the site wouldn't let me ( % 0.00) A day before my renewal they charged my credit card $ for a family ( % 0.00) ( % 0.00) ( % 0.00) I called to tell them that I didn't need and only needed individual and the site wouldn't let me change it ( % 0.00) I was told they would take the dollars off my yearly cost and charge my credit card the difference ( % 0.00) ( % 0.00) nope ( % 0.00) ( % 0.00) ( % 0.00) they took the cost of the individual monthly ( % 0.00) ( % 0.00) ( % 0.00) so I have paid dollars in months and was told nope too bad if you want the yearly its American dollars ( % -35.00) ( % 0.00) ( % 0.00) ( % 0.00) because I'm CANADIAN they can't do it!!! Complete bullsh*t ( % 10.00) ( % 0.00) ( % 0.00) ( % 0.00) BEWARE FELLOW CANADIANS!!! This company DISCRIMINATES because we are CANADIAN!!Date of experience: September , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/9

Poor equipment, shocking customer serviceWe bought a treadmill advertised as commercialfor our home ( % -70.00) Price - $k+ ( % 0.00) Software issues started in year (does not update properly) ( % 0.00) Hardware issues stared in year (incline does not change properly) ( % 0.00) The customer service was awful ( % -100.00) Literally, not cooperating ( % 0.00) Ok, fine, that was a covid time ( % 45.83) Finally, a few days ago the platform cracked ( % -20.00) ( % 0.00) years from the purchase ( % 0.00) Commercial grade trademill ( % 0.00) Household use ( % 0.00) Aha ( % 0.00) Currently, I have spent hours on the line with the "customer support" ( % -5.00) No success ( % -15.00) Ifit is garbage ( % 0.00) out of ( % 0.00) Date of experience: September , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/9

This is a shocking companyThis is a shocking company ( % -100.00) I have been trying to get support for my exercise bike for some time and I have tried everything ( % 0.00) Their customer service is awful ( % -100.00) I paid £ and for app access, but they will not get back in touch with me to sort the issue ( % 0.00) My warranty will run out soon and I will have no come back ( % 0.00) Date of experience: September , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/9

I bought an eliptical a year agoI bought an eliptical a year ago, have been charged $ that I did NOT authorise once the year was up ( % 0.00) So so so disappointed ( % -75.00) This is the cost of a gym membership ( % 0.00) Date of experience: September , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/9

If I could give a zeroIf I could give a zero I would ( % 0.00) I bought a bike ( % 0.00) I tried to set up ifit ( % 0.00) I enter in code for year free and am told code isn’t valid ( % 40.00) I then try setting up a paid account using the prompts on the bike ( % 0.00) Told my credit cards aren’t valid which is not true ( % -17.50) I create a ticket ( % 0.00) They give me number to call ( % 0.00) Call number and after an endless loop of prompts specifically set up to get you to hang up and figure it out yourself am told that no one works weekends ( % -12.50) Stupid but ok ( % -15.00) I call during business hours and after another endless loop of prompts am told I can’t talk to a human because I don’t have an account, which is why I am calling ( % -6.25) Never been so frustrated in my life ( % -70.00) Will return bike tonight if they go not call me back which I am sure they won’t ( % 25.00) Update ( % 0.00) I did eventually get a human on the other side of a chat and did get things resolved ( % -6.25) Took an hour to do but the rep was helpful ( % 0.00) That being said my complaints stand ( % 0.00) They make it tough to get a human and I am sure that is on purpose ( % 3.70) I work for a service company so I understand the process ( % 0.00) They don’t want to spend dollars on humans so they try to rely on bots and endless loops when you call them ( % -12.50) Date of experience: September , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/9

Horrible customer serviceHorrible customer service! They send you a new question every days and never get anything done ( % -43.18) It’s as if they intentionally try not to help you ( % 0.00) Complete incompetence ( % 10.00) I’m furious and will never contact this company again ( % 0.00) Date of experience: September , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/8

Calorie calculation error in iFit manual program on Incline Trainer with or without heart monitor ( % 0.00) …My response to the iFit response below that wearing a heart monitor will make the calorie counter more accurate: No it doesn't ( Aug ) ( % 45.00) I tested with and without the monitor for mins comprising mins at ( % 0.00) % and ( % 0.00) kph plus mins at -% and kph and got the same number of calories () ( % 0.00) My heart rate was average , max ( % -15.00) I have been in extensive email discussions over several months with the iFit development team about an error in the calories burnt calculation of the iFit manual program, and it appears they will not be doing anything about it ( % 0.00) If you use the iFit manual program to go downhill at -% incline, at say ( % 0.00) kph, the counter says you are burning about calories per minute, but the total calories burnt counter only increments at about calorie per minute ( % 0.00) This applies over a range of speeds at -% incline,( although the total calories burnt counter does increment correctly from about ( % 0.00) kph ( % 0.00) ) This is very annoying as I now have to manually calculate my total calories burnt and cannot rely on the iFit counter of total calories burnt ( % -33.33) Date of experience: November , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/8

Atrocious serviceAtrocious service ( % -70.00) Their online chat module is horrible, it takes multiple tries to actually speak to someone, and once you do, their responses typically take - minutes per question ( % -25.33) Agents frequently just don't respond or terminate their chats ( % 10.00) I've had multiple problems with my treadmill over the course of the first year I've had it, had + months of downtime for a $, machine ( % 12.50) Waited at least a month for each service replacement part ( % -30.00) Service technician took another month, so end up doing the work myself most of the time ( % 50.00) Currently, dealing with the fact that their service department isn't available on the weekend, my only time off from work ( % 13.33) Wonderful ( % 100.00) Getting my treadmill and iFit was a mistake ( % 0.00) Date of experience: August , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/8

This is the worst company I have ever dealt with - EVERThis is the worst company I have ever dealt with ( % -100.00) I bought a treadmill Sept, and it has been broken most of this year I have had it ( % 5.00) They have replaced consoles, a computer board and the machine still does not work ( % 0.00) Now no one is returning my emails or call ( % 0.00) I asked for them to just take the machine away and no response ( % 0.00) THEY ARE HORRIBLE!Date of experience: August , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/8

What a crock of s***What a crock of s***! I purchased a bike that came with a year free family membership, activated it no problems but they've since removed it from my membership and are expecting me to pay to use their system! I've been going back and forth with them but all I seem to be getting is a bigger headache! Never believe anything they say!! Don't trust them at all!! Crap customer service as well, when they eventually get back to you, it took me months of contacting them to get a responseDate of experience: August , ( % -6.00)

trustpilot

NEGATIVE 😕

2022/8

Ifit attempted to take £ off my…Ifit attempted to take £ off my credit card today ( % 0.00) Luckily my bank alerted me and I blocked the transaction ( % 33.33) The thing that is concerning is that I never gave my cc details to iFit (I just checked my account and no card details have ever been saved) ( % 0.00) The only way that they received the information was from Nordictrack, as I purchased a treadmill from them last year ( % 0.00) Surely this is not legal for companies to share credit card information?? I was never informed of the charge (checked junk mail for an email) ( % 20.00) Disgusting behavior ( % -100.00) Date of experience: August , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/8

Never buy Nordic Track again!This company (and Nordic track) are modern day corporate criminals ( % 10.00) Asking for a CC to activate an iFit account, which automatically renews ( % 0.00) Oh did I mention – they email you – probably went to junk as I never received it ( % 0.00) Here's the thing, I cancelled the account ( % 0.00) Why are you charging me $ for something I cancelled? Deadset conjob ( % 0.00) I will never buy anything Nordic Track again ( % 0.00) Such a bad experience ( % -35.00) Date of experience: August , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/7

ImpotentIt has been months since my initial report that my cross trainer was not working - they still can't provide an ETA on a fix ( % 0.00) Very slow response times ( % -39.00) Date of experience: July , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/7

Charged for renewal even tho I cancelled the day before ( % 0.00) Canceled my membership on the // as it was due to renew on the // ( % -12.50) Got an email the next day congratulating me on my new membership ( % 6.82) Emailed on // asking them to correct it and refund me ( % 0.00) Still no response ( % 0.00) Shocking customer service!Date of experience: July , ( % -100.00)

trustpilot

NEGATIVE 😕

2022/7

Terrible ( % -100.00) AVOID!!This app is completely terrible ( % -100.00) Avoid like the plague ( % 0.00) Support is very poor ( % -52.00) Just don’t get involved with this company ( % 0.00) Date of experience: July , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/7

Terrible customer serviceTerrible customer service - We bought a nordicTrack a few weeks back, it was faulty and does not work ( % -40.00) We requested a replacement ( % 0.00) CS (when they do come back) said it will take - days for courier to contact us with a date for a replacement ( % 0.00) This is not even a date when the bike will be replaced but a date when the couriers will contact us with a date ( % 0.00) I advised this is not good enough as we spent thousands on the bike and wish for it to be removed ASAP ( % -15.00) CS said there is nothing they can do about the courier calendar and they cannot escalate ( % 0.00) Emails are robot like and there not one hint of interest from them that they care ( % 0.00) Given the amount of money we spent and the fact the bike did not work at all from day one, i feel there should be more urgency and consideration from iFIT Unfortunately we had already bad reviews on iFIT customer service ( % -20.00) I wish we had listened to them and not purchased one of their products ( % 0.00) Date of experience: July , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/7

Awful and I mean AWFUL!Awful and I mean AWFUL customer service ( % -65.63) I won’t bore you with the details ( % 0.00) Suffice it to say that I’ve been trying to get iFit to respond and opened multiple tickets for months now, still nothing ( % 0.00) They tell me a “specialist” will call and they don’t ( % 0.00) Every email I get tells me to try the same thing ( % 0.00) In short, my Studio si worked okay for about six months with occasional buffering issues ( % 16.67) It, then, started getting worse until now you can’t get through a ride ( % -40.00) It freezes and craps out every single time between and minutes ( % -7.14) I’ve done everything they asked ( % 0.00) I, even, changed internet providers, upped my download speed and dedicated a band to the stupid machine, nothing worked ( % -80.00) I had the screen replaced and the controller box, same problem ( % 0.00) DON’T BUY THIS CRAP! The rides are great when you can get them but pointless if you cannot ( % -15.00) I’m down to using the machine on manual mode ( % -15.56) Date of experience: July , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/7

Customer service level rated ZEROIf I could rate the customer service a I would ( % 0.00) We've had issues with of NordicTrack's higher end products a row machine and most recently a treadmill ( % 25.00) After just over a year of use the treadmill completely died ( % 10.00) After hours of troubleshooting on the phone with their technician they told me I'd need to pay for a technician to come out and look at the machine for $ ( % 0.00) The year before we had an issue with the row machine before it was ever turned ON! For that one, they paid for a technician to come to the house and diagnose the issue which was a broken fly wheel and paid him to come back for repair ( % 13.33) (Great) ( % 80.00) No ( % 0.00) The row machine turns off in the middle of sessions once a week ( % 0.00) Back to the Treadmill fun! We pay a technician to come try and troubleshoot the issue, he determines we need a circuit board and screen ( % 18.75) We wait days for the new board to arrive ( % 13.64) Call our technician to fix the issue, anddddd they ordered the wrong board/screen!?!?! SO now they've expedited a new order of a part that is out of stock ( % -42.01) ( % 0.00) ( % 0.00) which will arrive in another - days and refuse my compromise to pay for our rd service fee which we'll incur for this atrocious situation all brought to us by horrible, lazy, incomplete, uncompromising customer service ( % -65.00) Ajay Stein is the only manager I've been pointed to, and she never seems to be in the office and takes a long time to respond to email ( % -2.50) I'll be sending a note today // to ajay(dot)stein@ ifit ( % 0.00) com asking to speak with her manager ( % 0.00) I'll let you know when I hear back ( % 0.00) Date of experience: July , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/7

TOTAL RIPOFF, SUBSTANDARD MACHINE SOLD AS NEW AND ARRIVED WEEKS LATE ( % -5.45) AS YET NO REFUND, JUST EMPTY PROMISES ( % -10.00) I ordered a Proform Cross Trainer (CSE+) from John Lewis who passed on the order to Ifit ( % 0.00) It was advertised for delivery within days ( % 0.00) Despite John Lewis chasing the order, Ifit did not even bother to send it until days after the order was made and it took a further ten days to get to me ( % 0.00) Imagine my shock when we assembled the cross trainer to find it had several reconditioned second hand parts and the ready assembled wheel housing was badly fitted and scuffed ( % -10.00) The power supply jack had obviously been reconditioned and was covered in scratches ( % 0.00) On using the machine it creaked so loudly (so called quiet magnetic wheel was a joke) and alarmingly I decided I couldn't use it ( % 0.00) I was clearly sold a cut and shut machine which arrived weeks late and was substandard quality ( % -10.00) Not new as ordered I complained immediately, telling them I need the machine for essential physio to help my mobility ( % -12.27) However days later I have not had a date for the refund or collection ( % 0.00) I am ashamed of this company and would warn anyone not to have any dealings with them at all ( % 0.00) TOTAL RIPOFF ( % 0.00) Date of experience: July , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/6

Avoid at all costs…I’ve had a terrible experience with ifit… the customer service ignores all attempts to contact them… I have never been able to use my bike the way I should … ( % -25.00) Avoid ifit I could never recommend them and regret buying my bike that came with the need to subscribe to them Edit The reply they left was a load of nonsense and just an attempt to look like they want to resolve the issue for the benefit of any potential customers … my emails are still only receiving a generic reply …almost £k for a useless bike and generic automated reply’s from customer services … ( % -8.33) Perhaps if I do a video showing how useless the bike is for tiktok then they might want to finally help resolve the situation? Worth a tryDate of experience: February , ( % -6.67)

trustpilot

NEGATIVE 😕

2022/6

Auto-charged us for the highest end…Auto-charged us for the highest end plan ( % 0.00) By the time I realized and called they said it was too late and refused a refund ( % -30.00) Date of experience: June , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/4

Horrendous customer supportHorrendous customer support ( % 0.00) The worst I’ve ever experienced by far ( % -3.33) Wish I’d known this before purchasing my Nordictrack treadmill ( % 0.00) They ignore you ( % 0.00) Is it even possible to speak to anyone at IFIT whether by email, or phone ( % 0.00) Impossible ( % -66.67) Be warned ( % 0.00) The charged my credit card for a family membership without my authorisation ( % 0.00) I wanted to purchase a single membership ( % -7.14) Now over a month since I complained and no response ( % -30.00) Is this even legal? Update th Feb I’ve just read IFIT’s reply to my review below ( % 20.00) Firstly I have NEVER given IFIT permission to charge my credit card ( % 25.00) Secondly, I tried to contacted IFIT in December, following their own instructions to contact them ( % 20.00) The only reply I’ve ever received is to this Trustpilot review ( % 0.00) Thirdly, evidently the only possible way to raise a support request is via Trustpilot ( % 8.33) They only respond to Trustpilot never their own support channels ( % 30.00) No excuse IFIT ( % 2.50) You unlawfully charged my credit card ( % 0.00) Your apology is superficial and worthless ( % -80.00) Update th April Still no contact from Ifit ( % 0.00) They provide contact details, as in their reply to my review, but it’s impossible to speak to anyone ( % -66.67) They won’t reply to any email you send ( % 0.00) Their replies on Trustpilot apologising for the delays are superficial ( % 0.00) Meaningless ( % -50.00) Disgraceful company ( % 0.00) Definitely will NOT be renewing again ( % 0.00) Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/4

Still no response from ICON CanadaI would give them - if I could ( % 0.00) The VERY WORST customer 'service' ever ( % -100.00) The head office is in USA and they just keep shunting me off to their St ( % 0.00) Jerome, Quebecoffice ( % 0.00) In Canada they use two names - ICON of Canada and ifit sante fitness ( % 0.00) The person I finally spoke to in their St ( % 0.00) Jerome office regarding equipment repairs- said we don't talk to customers ( % 0.00) That's their customer service ( % 0.00) So I have an exercise bike that should have been replaced from day one as the local repair service - that iFit sent in- wrote on his repair report ( % 0.00) No wonder this company is losing customers ( % 0.00) Stay away from Nordictrack recumbent bikes!Date of experience: April , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/4

Warning!!I wish I could give this business a Zero Star ( % 0.00) ( % 0.00) I purchased a Nordictrack, and my treadmill has worked for Month out of the months I owned it ( % 0.00) I have spent upwards of hrs on the iFit Support line with multiple technician visits, and they refuse to replace it or return my money ( % -5.00) I'm just writing to warn anyone who is thinking about getting one ( % 0.00) The worst support I have ever dealt with ( % -100.00) Date of experience: April , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/4

Lousy Product; Lousy ServiceI wish I had read all these star reviews before I bought the iFit stationary bike ( % -50.00) I bought it for my wife in early ( % 10.00) She worked out on it days / week for min - hr (usually, following one of their online instructor-led programs) ( % 0.00) The bike worked for a little less than years and hasn't worked since Jan ( % -17.71) Apparently, it developed crank and flywheel problems ( % 10.00) We had to pay $ for a diagnostic service call and another $ for a second service call ( visits total) ( % 0.00) First tech said it needed a new flywheel and bearings, which he ordered and were delivered in a couple of weeks ( % 19.32) Second tech installed the replacement flywheel (which turned out to be warped), but could not open up the crank after banging on it for nearly hours ( % 3.33) At the third service call the tech said no point in replacing the warped flywheel if the crank couldn't be taken apart; we needed a new machine; and he promised to report that fact to iFit and let us know ( % 6.82) A month later, after no follow-up, when we contacted iFit they said the service company never contacted them ( % 0.00) Appartently, the service manager or scheduler denied we needed a new machine and ordered a new flywheel ( % 13.64) At the th service call the same tech who said at the rd service call that it couldn't be fixed and we needed a new bike said the same thing again (never installed the nd replacement flywheel), and promised to report his conclusions to iFit ( % 5.91) After a few more weeks of being ignored we contacted iFit ( % 15.00) They had never heard from the service company, said the issue would be escalated and to call back in a couple of days ( % 0.00) I did ( % 0.00) They didn't know what I was talking about ( % 0.00) The iFit customer service rep said they would escalate the problem (again) ( % 0.00) The last contact we had from iFit, a couple of weeks ago, was an e-mail requesting that we provide a purchase receipt ( % 0.00) I told the rep on the phone that we bought the bike at Costco, are no longer members, and don't have the receipt; but we registered the bike for warranty service and to use the st year of free online workout programs (and renewed our subscription and paid for the second year) ( % 20.00) I said the same thing in a reply e-mail ( % 0.00) We never heard back ( % 0.00) IFit had no problems taking our money for the service calls and the nd year online subscription; but now they're questioning when we bought the bike ( % 0.00) If you're reading this review, I hope you have better luck than we did, but if you buy this bike and it breaks down (like ours did) you might be disappointed, have your time and money wasted, and be frustrated and resent this company and the way they treat their customers ( % -26.11) If I had only known, I never would have made this purchase ( % 0.00) Date of experience: April , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/4

Nonexistent serviceA year after I bought my Norditrack Xi Treadmill, its screen in late February stopped working ( % -30.00) Since the company doesn't have a reliable service in Maine, I consulted with the local reliable technician that assemble it for me to fix it ( % 0.00) He diagnosed the problem and asked me to contact IFit customer service (iconfitness ( % 0.00) com) to order the replacement part ( % 0.00) I contacted customer service on March nd, and I was informed that in order for a part to be ordered and be covered by the warranty a technician contracted by Iconfitness should determine the need for the part ( % 0.00) On March rd I created and pre-paid a service request ( % 0.00) The technician came determined the need and said he will order the screen for me; the only thing that I had to do is call him back when I received it in order for him to connect the new screen to my treadmill ( % 4.55) When I tried several times to inquire on the progress of the order, customer service representatives informed me that the service technician notes are not send to them in order for them to proceed with ordering the part! Two months after a service order was created there is no progress! When I bought my treadmill, I thought Norditrack was a reliable Brand name ( % 0.00) It is not ( % 0.00) Like many trailblazing companies has a glorious past, poor present and questionable future ( % -10.83) Date of experience: April , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/4

Terrible product with worse customer serviceBought an expensive treadmill, delivered broken ( % -57.50) Told me I had to arrange and pay for the disassembly and also fork out another £ to assemble a replacement unit! Abysmal customer service ( % 0.00) Do not purchase Nordic Track, ProForm, IFit, or anything under that umbrella of companies ( % 0.00) Absolutely rubbish equipment, even worse customer service ( % -10.00) UPDATE FOLLOWING RESPONSE ON APRIL Suggested I write to their email address… which I’ve been doing for a month already! And this has led me in circles to today’s response of ‘Unfortunately this is not information that I know’ and a postal address for a complaints department ( % -25.00) Still no functioning treadmill, which they also tell me could now be dangerous but it’s up to me to take it apart to check! There goes that customer service I was talking about!Date of experience: April , ( % -75.00)

trustpilot

NEGATIVE 😕

2022/4

GarbageIf I could give I fit negative stars I would ( % 5.00) It’s completely useless ( % -50.00) I can’t get through an entire workout and customer service is equally as useless ( % -25.00) I literally had to scrap my bike I spent over k for and ended up getting a Peloton which is so much better in every single way ( % 10.95) My parents have a NordicTrack bike as well and have the exact same problems ( % 12.50) I don’t understand how they can get away with being this useless ( % -50.00) It baffles me ( % 0.00) If you’re thinking of buying a NordicTrack, let me help you with your decision…… ( % 0.00) ( % 0.00) don’t ( % 0.00) I also have a NordicTrack elliptical and I don’t even bother turning it on to use it because it’s also terrible ( % -100.00) Such absolute unadulterated garbage both NordicTrack and IFit are together ( % 20.00) Date of experience: April , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/4

I am so tired of getting the runaround ( % -40.00) For at least a year iFit has worked very poorly for me ( % -41.00) The few times it does make it through an entire workout I love it ( % 10.00) But those workouts are few and far between ( % -5.00) Does iFit not have a large enough server to handle the number of users they have? I do not understand IT much at all but if they are cheaping out on us then I am really not happy ( % 0.36) I am so tired of getting the runaround ( % -40.00) Date of experience: April , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/3

Years and this is the worst customer service I've seen ( % -100.00) ( % 0.00) ( % 0.00) I have been in the hospitality industry for years and have seen the best and worst with regard to service levels ( % 0.00) I can honestly say that the Nordic Track machine seemed to be good but my monitor went black, thus we could no longer use the iFit workout programs on a now broken machine ( % 18.33) I have now called several times and also emailed multiple times ( % 0.00) Twice I waited on hold for over hours before giving up; once I got someone after a long wait, then got transferred and no completion of the complaint/issue; and also got auto reply emails with a complaint # and saying someone will get back to me, but nothing at all! And most recently I finally got someone who instructed me to provide by email some photos and other information regarding my machine ( % 0.42) I responded that same evening and have tried to follow up multiple times to their same request, but to no avail ( % 0.00) It's to a specific employee's "iFIT" email and i can't even get them to respond now??? I have all of the proof of correspondence and it's suggested that I keep that and no longer make the payments ( % 0.00) It's completely unfair and unreasonable that a company expects you to keep your end of the agreement by making the continued payments of a very expensive machine ($+) that you can no longer use, but will NOT keep their end of the agreement by following through on a simple year warranty that provides that your machine will actually work! Again, years in the hospitality industry and I've never seen a company's customer service be this terrible ( % -35.83) DO NOT BUY NORDIC TRACK OR USE iFIT ( % 0.00) It's proven to be a big mistake ( % 0.00) Date of experience: March , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/3

Expensive horrible productProbably one of the most expensive, worst products I have ever purchased ( % -50.00) I purchased the NordickTrack Si with iFit touchscreen monitor in October , first started having problems October ( % 25.00) The return policy is days for a full refund ( % 35.00) The touchscreen monitor would reboot during any workout over minutes ( % 0.00) Sometimes it would take me back to the workout, after several minutes, but mostly it would kick me out to the main screen ( % 16.67) Contacted the company to explain the issue and after service requests, they finally sent me a new touchscreen monitor ( % 6.82) I installed the new monitor and now the bike suddenly has no power ( % 6.82) I initiated another service request, then called ( % 0.00) I was transferred about times to different departments and have been on hold for hours ( % 0.00) This is not only one of the worst products, but also has one of the worst customer service departments ( % -66.67) I DO NOT RECOMMEND WASTING YOUR MONEY ON THIS PRODUCT ( % 0.00) ////////////////////// Response to your response: I finally got through to the warranty department after a / hour hold time (not exaggerated) and they video called me and determined that I needed new wiring ( % 12.88) None of the wiring was unplugged as you stated ( % 0.00) They ordered the parts which are shipped in separate packages ( % 0.00) I received and the other seem to be lost between iFit and the USPS ( % -12.50) Neither of them can tell me where the other two parts are that I need ( % -12.50) I called and they said I now had to wait days for them to be reordered ( % 0.00) Still without a functioning bike, but still paying for it ( % 0.00) Date of experience: February , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/3

Customer service only reply after a month ( % 0.00) Worst ever!I got free membership with ifit after purchasing a pro form treadmill ( % -30.00) It ended after months although I did think it was months that I had initially got free although I can not be sure ( % 30.00) I really enjoyed the workouts and for the most part they worked well ( % 50.00) The problems started when my membership ended and I accidentally bought a month family membership instead of an individual membership ( % 0.00) I contacted ifit the same day to explain my fault and if a refund could be given and I would purchase an individual yearly membership instead ( % 0.00) I got a reply after weeks asking if the issue had been resolved ( % 0.00) I replied that same day saying ‘no’ and that nobody had been in touch for the past month ( % -12.50) Yesterday I got another email (now weeks later), saying that they wouldn’t refund me but here’s a link to buy an individual membership ( % 0.00) It seems that customer service at ifit is terrible and purposely avoids replying until it suits them ( % -100.00) I will never return to ifit and after praising them to friends I will now take back my words ( % 0.00) Never had service so bad ( % -70.00) The one star is for the workouts ( % 0.00) Date of experience: March , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/3

Terrible Customer ServiceUnfortunately we purchased the RW in November , by Jan th, the machine wasn't working ( % -100.00) Since we had the machine days we couldn't return or get a refund ( % 0.00) After expediated parts shipments and service tech calls, the machine is still broken ( % -40.00) I have had to call multiple times to get status, and on the final Tech visit, he said the machine was not fixable ( % 0.00) So, it will be broken almost days, and although the tech said it was non fixable, I am still awaiting a response from Ifit ( % -40.00) Customer service has been the worst I ever experienced, and we also own a Nordic Treadmill ( % 13.33) So, they basically lost a repeat customer as well as anyone I will come across for a reference ( % 0.00) I seem to agree with most of the posts, they don't seem to care about the customer ( % 50.00) Date of experience: March , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/3

I would rate IFIT a / if i couldI would rate IFIT a / if i could ( % 0.00) IFIT should pay consequences for wrongfully charging people and not having the decency to give a refund ( % 0.00) THEY ARE THIEVES ( % 0.00) My wife and I bought a ProForm bike and DID NOT SIGN UP FOR IFIT MEMBERSHIP, but somehow they got our credit card information and have been charging us $/month ( % 0.00) I tried calling their customer service and got hung up on after I asked they cancel our membership that we supposedly have ( % 0.00) After sitting on hold online for over an hour waiting for a customer support person to connect with me, they said they would clear our billing info and cancel our membership, but was unwilling to offer a refund as they said, "it is against their policy" ( % 10.00) THIS COMPANY IS AWFUL and unless you want to be fraudulently charged each month, DO NOT SIGN UP WITH THEM ( % -100.00) Date of experience: March , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/3

No reply to any emails I have sent ( % 0.00) I am very disappointed that after numerous emails I have had no response ( % -48.75) I had purchased a Nordic treadmill with one years iFIT free membership I had received numerous emails regarding my membership would auto renew I cancelled this as I didn’t use it enough but they have still taken out £ from my account this is not acceptable as I had cancelled well in advance ( % 13.33) Not sure what to do to try and get my money back and would not recommend ( % -12.50) Have resolved my query Thank you ifit ( % 0.00) Date of experience: March , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/3

Horrible customer serviceI cannot, for the life of me get anyone at iFit customer service to respond to me ( % -100.00) Their “ hour” chat is just a bot that sends an article to you that was no help whatsoever ( % 0.00) I emailed them a week ago now a received yet ANOTHER bot message in email sending me the same article ( % 0.00) I was told an actual person would reach out and I have yet to hear from anyone ( % 0.00) I just spent $ on a treadmill and spent hours and hours putting it together and it doesn’t even work and I can’t get anyone to just help me ( % -10.00) All I want to do is start my fitness journey and the Proform/iFit “customer service” “”team”” is nowhere to be found ( % 0.00) Date of experience: March , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/3

Worst Customer ServiceOn Feb , , I was on hold waiting to speak with a customer service representative for HOURS re my non- operative elliptical ( % -100.00) Once I finally spoke with a representative, Ryan, he said he would send out a new cord to see if that would fix the problem ( % 6.82) I asked if it didn't if there was a way to get in contact so I didn't have to wait on hold for hours again ( % 0.00) He provided me his email address and indicated if the cord didn't fix the problem (which it didn't) then email him and he'd send out a new console ( % 13.64) I emailed him as soon as I tried the cord and he hasn't returned any of my six emails ( % 0.00) I then contacted customer support twice now with two different case numbers and still no response from anyone ( % 0.00) I purchased the brand new elliptical on January , , and it hasn't worked since day one ( % 13.64) And, no resolution from the many emails and requests that I have sent to customer service ( % 50.00) I would not recommend buying ( % 0.00) ( % 0.00) ( % 0.00) Not only because my equipment didn't work from day one but trying to get a resolution for a fix and the non-existent customer service department ( % 0.00) I keep getting mailings re signing up for online services when my equipment doesn't even work! So frustrating!Date of experience: March , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/3

IFIT - Shocking Customer Service AgainFollowing up from my review th Feb ( % -100.00) They replaced my month old machine with another one and now this one can't connect to wifi ( % 10.00) After putting it together you are told to do the updates to the machine and then it won't connect to your inhouse wifi ( % 0.00) Emailed them straight away and was told it was an issue with your internet provider although I've never had an issue with any other multiple devices I've had in the household ( % 2.50) Get BT round change router twice just in case and not a problem with any other devices but still can't connect to iFit ( % -16.25) They ask you to do multiple factory resets and basically you lose hours of your life trying to find the issue, all this without them getting a technician round who might sort the issue out for you straight away ( % 0.00) I've spent more time running up and down the stairs trying to sort this issue out more than being on their machine ( % 18.61) Trying to see if I can get my money back and just run up and down the stairs for fitness instead! As per reply from iFit yes I have emailed you and you can't source a new monitor and you have offered me a new machine same model again ( % 1.57) You won't upgrade me to a newer model even though you have caused me severe waste of my time having to chase you and putting machines together and this would be ( % -20.00) I'm waiting on you guys to advise me on my options on if I want my money back since you won't upgrade me and still no reply on that yet ( % 0.00) Date of experience: March , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/3

Worst experience everWorst experience ever ( % -100.00) DO NOT BUY! I ordered a home gym via Kohls' Unit was supplied by IFIT ( % 0.00) It came missing parts and I have not recieved anything but auto response nonsense on email and worse via phone, Unit is unusable and IFit is not a credible organization ( % -26.67) Date of experience: March , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/3

I thought I cancelled the subscriptionI thought I cancelled the subscription ( % 0.00) I made sure to select cancel and the app said it would not renew ( % 50.00) However I didn't get a cancelation email (they do not send one) and then I noticed later that they had charged me despite selecting on their app that I had cancelled ( % 0.00) It was then too late to get my money back ( % -15.00) The following year, they tried charging me again ( % 0.00) I again, selected to cancel, and then I called customer support and the agent said I had not yet cancelled, despite the app saying at the same time that I was scheduled to not renew ( % 0.00) They do this on purpose ( % 0.00) They are one of the few online companies that purposely does not send you a cancellation email when you cancel ( % -20.00) Horrible experience ( % -100.00) Lost $+ and almost lost $+ ( % 0.00) Avoid at all cost ( % 0.00) There is no excuse for their email policies and the way they handle cancellations ( % 2.50) Awful, awful company to buy from ( % -100.00) To add to this, the treadmill software never updated and doesn't want to update ( % 0.00) Not a single time did we use their premium features that they stole $+ from me for, and almost stole $+ ( % 3.57) Date of experience: March , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/3

Absolutely the worst customer service…Absolutely the worst customer service that I have EVER experienced IN MY LIFE! Numerous attempts to contact company in a variety of methods (calls, emails and chats) have been unsuccessful ( % -16.00) No response whatsoever other than an automated email stating that they will follow up but they never do ( % -12.50) Have been on hold for over minutes each on three separate occasions ( % 0.00) Chat function “locks up “ when it tries to contact agents and the list just goes on ( % -10.00) Learned a valuable lesson on this purchase which I am now regretting, not because of the product, but because of the horrendous service associated with it ( % 0.00) As I said before and I will continue to say, The worst customer service that I have ever experienced ( % -10.00) Honestly don’t know how they stay in business ( % 60.00) Date of experience: March , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/3

ifit's NordiTrak control software quit…ifit's NordiTrak control software quit working ( % 0.00) ifit customer service was sent service requests ( % 0.00) ( % 0.00) ( % 0.00) all have been ignored ( % 0.00) Held on the customer service line + minutes and hung up ( % 0.00) Just awful ( % -100.00) Total bummer experience ( % 0.00) They take your money then hide ( % 0.00) Date of experience: March , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/2

Academy should not partner with iFitI bought an elliptical from Academy ( % 0.00) The instruction says to activate via iFit, so I did ( % 0.00) Little did I know, it signed me up for their program ( % -18.75) When it charged me, I am trying to get a refund since I never needed iFit program, but the live chat bot would only produce an article stating no refund on their program ( % 6.82) This was an extortion ( % 0.00) Date of experience: February , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/2

Avoid at all costsPurchased a ProForm treadmill that came with -day free iFIT trial which would continue afterwards at ( % 40.00) /month subscription price ( % 0.00) As I didn't want to get caught up in a subscription plan and have to worry about canceling, I never activated my account ( % 0.00) Apparently, that doesn't matter to iFIT and my account was automatically activated and I got stuck with a charge ( % 5.00) And even though the trial was for days, they didn't even charge me until days ( % 0.00) This makes no sense and is clearly a scam ( % 10.00) Customer service is bad ( % -70.00) Called and emailed with no answer ( % 0.00) Finally got a response after an hour wait on the chat feature, which ended with no refund ( % 0.00) Date of experience: February , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/2

Do not use this service- RIP OFFDo not use this service - the customer service is awful ( % -100.00) I received a free year with purchase of a Nordictrack rower ( % 40.00) IFit quit after a few months and I could never reach anyone to problem solve ( % -20.00) Then auto renewed without my consent ( % 0.00) Boring workouts, not engagingDate of experience: February , ( % -100.00)

trustpilot

NEGATIVE 😕

2022/2

iFit customer service is a messiFit customer service is a mess ( % -17.50) I ordered a treadmill, set up a threshold delivery ( % 0.00) Took a day off work to accept the delivery ( % 0.00) The driver showed alone, tiny lb guy, barely spoke english, with a truck too big to get down the driveway, wanted me to accept it yards from the house ( % -2.11) I refused, the delivery company then only wanted to reschedule on days and times I worked ( % 0.00) Ended up just returning it ( % 0.00) But it doesn't end there, even though I have called and emailed iFit, I am still being billed the monthly fee ( % 0.00) Date of experience: February , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/2

Customer service is terribleCustomer service is terrible ( % -100.00) I bought the Nordictrack rower and ifit membership ( % 0.00) The rower works fine ( % 41.67) Ifit won’t work and no one will answer to solve my problem ( % 0.00) I have gone through the facts and nothing ( % 0.00) Shame!Date of experience: February , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/2

The worst customer support EVER!!The worst customer support EVER!!! My bike keeps shutting down during workouts I lose info and will eventually reboot ( % -71.85) I’ve sent email after email and it’s a robot response using keywords from my complaint email ( % -30.00) Then they say I can “chat with them” ummm no just another robot ( % 0.00) I’ve have this problem for literally a year and can’t get any help from these people but they are sure quick to take money for membership ( % 41.67) It’s an absolute joke ( % 20.00) It seems like I’ll never get this issue resolved ( % 0.00) Thanks a lot iFIT 😡Date of experience: February , ( % 20.00)

trustpilot

NEGATIVE 😕

2022/2

Nordictrack Grandtour cycleNordictrack Grandtour cycle I bought a Nordictrack Grandtour cycle ( % 0.00) The screen has never been up to much, so much so i couldn't use the Ifit facility ( % 20.00) well, now Ifit decided to do a upgrade where it is trying to get a file from their website and it is not there ( % 0.00) This causes the screen to crash rendering the bike useless ( % -50.00) I have sent support tickets with no replys ( % 0.00) They eventually replied to a ticket i did in December (> months) ( % 0.00) I am not one to normally complain but this is the worst service i have ever received ( % -42.50) My advice is seriously to look at other equipment or you will be left with a white elephant ( % -11.46) Date of experience: February , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/2

Trying to get in touch with the…Trying to get in touch with the customer service regarding a question about subscription, as I considered to sign up after the trial ( % 0.00) After reading all the bad reviews, I'm not sure anymore ( % -47.50) Date of experience: February , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/2

Customer services are none existentIfit - I followed your advice to contact csukiconeurope ( % 0.00) com and they have refused to help me once again pin pointing back to you at mailto:supportifit ( % 0.00) com following which I still have no response or my refund!!! Looks like trading standards is the only option now ( % 0.00) Customer services are none existent ( % 0.00) They took double membership payment without informing me and then stopped my membership without informing me ( % 0.00) So I have the bike but no way to use it ( % 0.00) They do not answer the phone and they do not answer emails ( % 0.00) Please do not fall in this trap ( % 0.00) Such a headache and waste of money ☹️Date of experience: February , ( % -10.00)

trustpilot

NEGATIVE 😕

2022/2

Unauthorized Fraudulent MembershipI purchased a bike as a Christmas gift and was charged today for a $ membership fee for a bike that I don't own ( % 60.00) After wasting an hour waiting for someone to pick up and then sitting on hold while the rep chatted with whomever that could actually make a decision, I was told that since the owner of the bike entered the wrong email address for his membership, they (iFit) charged me instead and that they would extend his membership by a month and that if I wanted my $ refunded, I should ask him for it ( % -25.00) Worst customer service ever! This is fraud!Date of experience: February , ( % -100.00)

trustpilot

NEGATIVE 😕

2022/2

BEWARE OF THESE CROOKSI purchased a one year IFIT membership to go with my newly purchased Nordic Track elliptical ( % 13.64) After one month - which is today - IFIT ERASED me from the system and I am no longer able to use my very expensive $$$$$ elliptical machine, or sign into the account ( % -7.50) Nordic Track claims to have a manual option, but without IFIT it is practically impossible to use ( % -66.67) I have been on the phone for THREE hours now with IFIT customer DISservice forced to listen to their shrill annoying music but no one is picking up ( % -50.00) Beware of these crooks! AVOID PURCHASING EQUIPMENT THAT USES IFIT!!Date of experience: February , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/2

DO NOT USE THIS SERVICEUPDATE: A TYPICAL NONSENSE REPLY OBVIOUS THEY DID NOT READ TO COMPREHEND ( % -8.33) SAME CONTACT INFO AND WORTHLESS APOLOGIES FOR THE ZERO SERVICE TO BE EXPECTED - DO NOT USE THIS SERVICE - IFIT ( % -30.00) I may be wrong, but I believe when someone takes $ and fails to deliver a service, that would be theft? ONE YEAR of trying with receipt and confirmation and my machine is locked and no one will help ( % -50.00) Yes, they took the money ( % 0.00) Now good luck getting help from this joke of a support group ( % 70.00) I have untold hours into this and a $, manual ONLY treadmill ( % 0.00) CAUTION: DO NOT ( % 0.00) FIND SOMETHING ELSE ( % 0.00) DO NOT GIVE THEM MONEY IN ADVANCE ( % 0.00) Date of experience: February , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/2

Slow getting tech supportVery difficult accessing tech-support ( % -40.00) It took over a week without hearing any feedback from emails or calls ( % 0.00) I called sales, was transferred to tech-support, and after an hour waiting there I was able to get help ( % 50.00) I wouldn’t mind waiting an hour or a few days, but the lack of communication was frustrating ( % -30.00) My issue was resolved ---Thank you for responding ( % 0.00) Again - it's not waiting that is a problem for me, it's not knowing when or if someone would get back to be ( % 0.00) If you could simply change the email reply to "we'll get back to you in within , , , business days" or whatever you need ( % 0.00) I think that would greatly reduce the concern for folks that have issues, aren't getting assistance and don't know when they'll get help ( % 80.00) Date of experience: February , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/1

The absolute worst customer service…The absolute worst customer service support I’ve ever dealt with ( % -40.00) I waited on the phones hold service for ( % 0.00) hours and also tried their “online chat” system, I waited on the as well for an hour and then just before it was “my turn” they shut me out of the chat and my only option was to wait again for another hour ( % 0.00) I’ve sent emails that were never answered ( % 0.00) Literally the absolute worst customer service you could receive ( % -40.00) Also, you better put it on your calendar when your membership will renew because they give you absolutely no warning that it’s coming up and it’s a pretty good chunk of money they take from your account ( % 33.75) Update- I’m laughing because they responded to my bad review before they could be bothered to reply to my email! Love that for this terrible company ( % -45.83) Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/1

Expérience horribleExpérience horrible ! Depuis bientôt ans avec un Nordictrack Si iFit, je n'ai pas réussi à passer plus de temps sur le vélo qu'en ligne avec le service client pour essayer de faire marcher ce que j'avais acheté € ( % -100.00) Bugs de software en permanence, interruptions en pleine séance de vélo, impossible de se logger une fois sur trois sans explications, des heures et des heures d'échanges avec le service client pour comprendre comment tout redémarrer et "supprimer les problèmes", trainouts subitement inaccessibles, de nouveau des problèmes de login ( % -66.67) Je déconseille FORTEMENT l'offre en France FitnessBoutique/Nordictrack/iFit ( % 0.00) Maintenant je suis au bout de mon expérience ( % 0.00) Je souhaite qu'on me reprenne mon appareil et suis prêt à n'être indemnisé que de la moitié de mon prix, mais pas moins ( % 0.00) Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/1

You are unable to contact this company…You are unable to contact this company in any way shape of form ( % -50.00) ( % 0.00) ( % 0.00) unhelpful!Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/1

Do not subscribe ( % 0.00) ( % 0.00) they only give you …Do not subscribe ( % 0.00) ( % 0.00) they only give you hrs notice that subs are due on auto renewal ( % -6.25) Then in that time with irreversible bank pending transaction payment that is not cancellable they are not contactable…that is by phone ( % 0.00) ( % 0.00) cuts out ( % 0.00) ( % 0.00) by chat ( % 0.00) ( % 0.00) they disconnect at in queue and do not respond to emails ( % 0.00) ( % 0.00) also cancelling on line they make it one year again ( % 0.00) This is a rogue company ( % 0.00) ( % 0.00) don’t use them Tried UK iFIT as per their reply…now referred to US as UK can’t help ( % 0.00) I emailed US initially ( % 0.00) ( % 0.00) still no reply ( % 0.00) Feels like being shunted from pillar to post…Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/1

I would not recommend these classes to…I would not recommend these classes to someone who is just getting back into working out ( % 0.00) Even the beginning classes seem to be geared for a collegiate athlete ( % 0.00) After using iFit for over a year and half I still cannot not complete % of the beginner classes, they are just that difficult ( % -23.89) The machine does not adjust to your fitness level at all ( % 0.00) Date of experience: December , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/1

ifit auto renewal without any warningI have tried calling, emailing and using the chat to contact ifit to request a refund for an unexpected auto renewal ( % 10.00) They charged my credit card with over £ without any warning ( % 0.00) I bought a treadmill that came with two years included ifit ( % 0.00) This is very bad behaviour from ifit ( % -91.00) I followed the instructions to contact the local UK company, they are just a technical team, they don't deal with Renewal subscriptions ( % 0.00) Date of experience: December , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/1

I had a six month membership because it…I had a six month membership because it came for free with my Nordictrack treadmill ( % 40.00) The membership was renewed automatically and they wouldn’t return my money ( % 0.00) You shouldn’t be withdrawing my money without my permission ( % 0.00) Terrible company I won’t recommend at all ( % -100.00) Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/1

The worst customer service on the…The worst customer service on the planet ( % -100.00) I emailed them (they said that might be faster) never heard back ( % 0.00) Called them days later was on hold for over an hour and they disconnected my call ( % 0.00) Called again and after an hour someone finally answered ( % 0.00) We received a free iFIT trial for year when we bought our treadmill ( % 40.00) After month they started charging us ( % 0.00) The man said he could request a refund but in his years working there he has never seen them grant one ( % 0.00) He did give us months extra I didn’t even want iFIT anyway I just thought I would try it out for free ( % 20.00) Can guarantee after this customer service experience I will make sure never to join and I’ll caution everyone I can to not join ( % 50.00) Update: I get that they are busy and probably understaffed but I never heard back from my email for DAYS ( % 5.00) Still haven’t heard back days later but I’m assuming they closed my ticket by now ( % -3.33) Also if a company has to have written in their terms that they will NEVER issue a refund it seems sketchy to me ( % 0.00) Especially since this issue I had was on their end ( % 0.00) I inputted my year free code and then it only gave me a month ( % 20.00) Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/1

BEWARE: Don't subscribe to iFITBEWARE: I bought a Norditrack Treadmill through Amazon ( % 0.00) Unfortunately, the purchase of this treadmill required a registration with iFIT ( % -50.00) I provided all of my personal information as well as my credit card required for the registration and the day free trial period ( % 20.00) Soon after registering with iFIT, my Norditrack worked as advertised ( % 0.00) Unfortunately, I should have immediately cancelled my registration with iFIT ( % -50.00) I was charged the monthly fee ( % 0.00) Cancel your membership immediately ( % 0.00) Cancel, cancel! Don't wait a single day after your treadmill is operational ( % -7.14) Cancel it immediately ( % 0.00) According to the iFIT customer service representative, iFIT has a policy not to refund your membership fees once they are charged ( % 0.00) I called immediately after being charged for the first month's membership ( % 25.00) I simply forgot about this mandated registration and I only remembered I registered after being charged ( % 0.00) I imagined that customer service would be understanding and that they would refund my fees, given that I never not once used nor intended to use the services ( % 0.00) To iFIT, enjoy my $ membership fee, I plan to share my experience with everyone on all of my social media platforms and on every platform that I can submit my reviews with ( % 21.67) Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/1

Terrible!!!Zero stars if I had the choice! So I added a review last week and had it confirmed that my auto renewal should NEVER have been allowed to be taken from my bank without prior authorisation -they did not have my authorisation ( % 13.33) They added a comment on my review which states this is ILLEGAL and to contact them ( % -50.00) So I did ( % 0.00) And today I have been told to email the ifit support team ( % 0.00) The same team who has ignored me on several occasions! So yet again shoddy customer service who think I will just give up and go away ( % -10.00) Well I won’t ( % 0.00) Now that they have basically admitted their error, I will take this further ( % 0.00) Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/1

Bought a Pro-Form Carbon CS stationary…Bought a Pro-Form Carbon CS stationary bike for Christmas ( % 0.00) It was less expensive and had very good on-line reviews ( % 8.11) The bike is great, lived up to the reviews ( % 80.00) Service, however is just horrible ( % -100.00) The powercord and connection port became damaged ( % 0.00) Attempts to contact Ifit were met with "Hours" on hold ( % 0.00) Numerous charges for service and the issue still not resolved ( % 0.00) The service is less than exceptable !!!!Date of experience: January , ( % -40.69)

trustpilot

NEGATIVE 😕

2022/1

Absolutely the biggest waste of time…Absolutely the biggest waste of time and money ( % -6.67) Defective product and the absolute worst customer service ( % -40.00) Don’t bother sending an email they don’t respond to those ( % 0.00) Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/1

Customer servive - please fixCustomer service - please fix ( % 0.00) Long wait time lots of disconects no response from email Please fix ( % -5.00) There is a short coming when there are questions asked you get no response you try calling you are on hold for a long time Terrible customer service ( % -35.00) I can say the work out part + custumer service- and beyondDate of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/1

DO NOT BUY worst productGlitchy product and practically non existent customer service ( % -100.00) Today after months of using the bike, it erased all my progress ( % 0.00) Called the number, which tries to redirect you to the website, then I was disconnected ( % -10.00) It constantly quits mid ride too ( % 0.00) Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/1

Non existent customer serviceGlitchy software and poor responsiveness on screen ( % -40.00) Worst: when something needs help, Non existent customer service ( % -100.00) Nordic track has found a poor partner for its otherwise superlative equipment ( % -40.00) Reason enough not to buy nordic track ( % 0.00) Also skip the annual maintenance ploy from Nordic track ( % 0.00) The guy who came to check my bike after two years of service said this was essentially a scam - nothing to fix or check % or the time ( % 0.00) Of course Nordic track did not convey this when they took our $ ( % 0.00) Update: it bears mention that iFIT chose to respond to me here with a copy/paste response that is in no way relevant to my posting; and that they still have not responded to three emails to their customer service department asking for help with my screen which has now been on an error loop and effectively unusable for over two weeks ( % 50.00) Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2021/12

Unwanted $ ( % 0.00) SubscriptionPurchased a set of dumbbells from Nordic Trac ( % 0.00) Was unable to remove the "Free year subscription" to iFit from my order ( % -5.00) Received an email from iFit asking for billing details and to activate my account ( % 0.00) Assumed that was the end of it ( % 0.00) One year later I was charged $ ( % 0.00) (!!) for a "yearly subscription renewal", despite never agreeing to subscribe and never providing my credit card information to iFit ( % 0.00) Of course, their IVR system makes it impossible to speak to a person about billing issues, instead directing you to the website (which directs you to call) ( % -66.67) I'd encourage the many other folks writing similar reviews to file a complaint with the FTC (search for "Report Fraud ftc") ( % 1.88) And it wouldn't hurt to file a complaint on the BBB as well (search for "BBB ifit") ( % -30.00) EDIT: In response to the what the iFit representative said below, I % did not “opt-in” ( % 0.00) You can go to Nordic Track site right now, add the same dumbbells to your cart, and lo, when you check out there’s NO WAY to remove the “iFit membership” ( % 14.29) Date of experience: December , ( % 0.00)

trustpilot

NEGATIVE 😕

2021/12

Beware that if you purchase an annual…Beware that if you purchase an annual iFit membership that it automatically renews at the much higher monthly rate ( % 25.00) There is no notice of the pending charge and the company refuses to provide refunds ( % 0.00) Long wait times and horrible customer service ( % -52.50) Date of experience: December , ( % 0.00)

trustpilot

NEGATIVE 😕

2021/12

Ifit/NordicTrac scamPurchased a treadmill three years ago specifically because it was ifit compatible ( % 0.00) Due to disability I couldn't use it for awhile ( % -12.50) Now I try to come back to it and find that ifit no longer supports the module and it is unlikely to work ( % -25.00) Meanwhile I've been paying for a subscription that is useless to me ( % -50.00) $,+ for something that stops working after three years is nothing but a scam ( % 0.00) Date of experience: December , ( % 0.00)

trustpilot

NEGATIVE 😕

2021/12

Love the rower, hate iFit interface, worry about qualityLove my rower and the workouts I've been able to find ( % 6.67) However, iFit on the web is completely unusable ( % 10.00) I'm not sure what the purpose of iFit ( % -25.00) com is ( % 0.00) iFit on the rower is also awful ( % -100.00) The touch screen is very buggy and I worry that it will completely fail as soon as the warranty runs out ( % -15.00) Trying to find workouts on the rower is extremely frustrating ( % -40.00) The user interface and experience is awful ( % -100.00) There is no consistent now easy way to search for new rowing workout programs ( % 14.82) Date of experience: December , ( % 0.00)

trustpilot

NEGATIVE 😕

2021/12

Expérience très décevanteJ'ai fait l'acquisition d'un elliptique Nordictrack Freestride trainer FSI livré en février (malgré une commande passée en novembre ) puis d'un tapis de course Nordictrack Commercial en novembre ( % 0.00) En Octobre ( mois d'utilisation), les commandes de résistance et d'inclinaison du FSI ne sont plus opérantes ( % 0.00) À la suite d'échanges téléphoniques et internet avec le SAV Nordictrack, le technicien dépêché à mon domicile le / réinitialise la carte mère et change la console ( % 0.00) Mais cependant, il s'avère également nécessaire de changer le moteur d'inclinaison ( % 0.00) Depuis plus de nouvelle, il n'y aurait pour l'instant pas de moteur en stock au SAV ( % 0.00) En novembre (jour de la livraison du produit), lors des essais du tapis de course, la console clignote, s'assombrit puis s'éteint, rendant impossible son utilisation ( % -66.67) Malgré des appels quasi quotidiens au SAV Nordictrack, rien à évolué, pas de console disponible en stock ( % 0.00) A force d'insistance et de menaces, un technicien devrait être prochainement mandaté pour vérifier l'état et le bon fonctionnement des connectiques et rendre un avis ( % 0.00) mois après son achat, je n'ai toujours pas pu profiter de mon achat ( % 0.00) Enfin, malgré l'assurance de pouvoir utiliser indifféremment les appareils avec un même compte IFIT Family valable jusqu'en mars , à la suite de l'enregistrement du tapis de course, les programmes d'entrainement disponibles sur l'elliptique sont maintenant, ceux destinés à l'utilisation du tapis de course ( % 0.00) Rien apparemment ne permet de sélectionner un programme d'entrainement différent pour chaque type d'appareil ( % 0.00) Personne au SAV n'est en mesure, en directe, de solutionner ce problème ou tout du moins de me donner les moyens de le résoudre ( % 0.00) Le spécialiste (visiblement le seul), qui normalement doit me rappeler rapidement, est toujours aux abonnés absents ( % 0.00) Mon expérience avec la marque Nordictrack et son prestataire Fitnessboutique est vraiment décevante ( % 0.00) Les appareils, malgré leur prix d'achat relativement élevé, ne répondent pas à leurs obligations de fiabilité, équipements défectueux en moins d' an sur achetés ( % 0.00) De plus, le SAV est prodigieusement inefficace et particulièrement incapable à remplir les fonctions initiales d'un SAV ( % 0.00) Date of experience: December , ( % 0.00)

trustpilot

NEGATIVE 😕

2021/12

Overcharged me by £ and no sorry!So poor! I got sent an email a month ago telling me that my subscription renewal would be £ ( % -50.00) Expensive given how bad the app stability is but i thought i'd pay it as the sessions are good (when they don't crash!) ( % -10.83) I was amazed when today i saw they had taken £ from my account!!!!! When i called to resolve it no sorry and the only thing they could do is cancel my subscription ( % 12.50) Not sure i'll both getting another one TBH ( % -25.00) Date of experience: December , ( % 0.00)

trustpilot

NEGATIVE 😕

2021/11

Horrible Experience with IFITThere is good reason for all the terrible IFIT reviews ( % -43.33) We bought a Nordictrack, and NEVER signed up for IFit ( % 0.00) There was NEVER any verification for this service, in fact, we received multiple calls asking if we wanted to review the service and renew ( % 0.00) Our message was clear: “We bought equipment, and are NOT interested in IFIT!” About a month later, a mysterious charge for “IFit Family Membership“ just appeared on our credit card ( % -1.41) We attempted numerous times via email/phone to reach someone ( % 0.00) This company is predatorial, and there is ZERO Customer Service ( % 0.00) Date of experience: September , ( % 0.00)

trustpilot

NEGATIVE 😕

2021/11

Terrible productTerrible product, automatically charged my card $ from a free subscription purchase I made last December ( % -20.00) I never received a notification email of this charge until the day of ( % 0.00) It was too late at that point ( % -30.00) Do not buy!Date of experience: November , ( % 0.00)

trustpilot

NEGATIVE 😕

2021/11

DO NOT PURCHASE ANY ITEMS FROM IFIT!DO NOT PURCHASE ANY ITEM FROM IFIT! I puchased an excersise bike from its offcial website in July, and the left pedals broke down only after two weeks of use ( % -5.19) I contacted the customer service in August and asked them to fix it me ( % 0.00) They told me to wait because the parts I requested isn't in warehouse yet ( % 0.00) Now its the end of November and they still using the same excuse LOL ( % 25.00) Poor quality + Poor customer serviceDate of experience: November , ( % -40.00)

trustpilot

NEGATIVE 😕

2021/11

This has been the absolute worst buying…This has been the absolute worst buying experience of my life ( % -40.00) I have never left a review for anything online but I wish that I had read more reviews prior to buying a Nordic Track ( % 16.67) My treadmill arrived unusable despite paying extra for installation/delivery ( % 0.00) Despite multiple hour long calls with customer service, emails, etc ( % -2.50) they have not been able to fix my treadmill and said even though the treadmill is faulty I would need to pay to return ( % 50.00) So, now I have a K treadmill sitting in my basement that is unusable and gathering dust ( % 0.00) Save yourself and go Peloton ( % 0.00) Date of experience: November , ( % 0.00)

trustpilot

NEGATIVE 😕

2021/11

Nordictrack should be ashamed of…Nordictrack should be ashamed of selling a $K treadmill that the buyer cannot use without an absolutely horrible program (IFIT) ( % -100.00) If you think you can just jump on the treadmill and hit go, DO NOT BUY A MACHINE WITH IFIT ( % 0.00) Even if you create a custom program on IFIT, it has no memory ( % 0.00) That means, if for any reason you hit a button during the program, it will not resume the program at the next change of slope or speed ( % 0.00) Need a short breather and you reduce your speed? Thatʻs it! That is the speed it will stay at ( % 0.00) Want to just make a program and use it daily? You must go through at least steps to get to it, including a fair amount of load times, very small icons, and occasional errors telling you to start over ( % 1.50) This is a bloated system that almost forces you to use their software and pay them until you die ( % 0.00) The folks I have interacted with have been nice but they are trained to be tone deaf to these real issues ( % 40.00) If I could get my money back from Nordictrack, I would not hesitate ( % 0.00) Date of experience: November , ( % 0.00)

trustpilot

NEGATIVE 😕

2021/10

This program is a pain in the buttThis program is a pain in the butt! We do not want to purchase it ( % 0.00) We only want to use the treadmill ( % 0.00) There was a recent update and now the treadmill is very hard to start in the manual mode ( % -18.96) We already spent the money on the treadmill; we don’t want a program ( % -10.00) By the way, this treadmill is less than a year old ( % -3.33) It takes about minutes to start it in manual mode every day now ( % 0.00) This program is not worth the hassle and it is almost impossible to find equipment that doesn’t have it on the equipment ( % -40.83) Date of experience: October , ( % 0.00)

trustpilot

NEGATIVE 😕

2021/9

Charged card AFTER cancelation ( % 0.00) Refused refund ( % 0.00) When I got my Pro-Form cycle, it came with a -month membership to iFit in April ( % 0.00) Eager and anxious, I signed up ( % -25.00) For three days, I tried to login and use their functions ( % 0.00) Aside from logging in, nothing else worked ( % 0.00) I canceled the membership ( % 0.00) At : this morning, I received a notice that $ish was removed from my already depleted account by iFit ( % 0.00) Writing to their customer support and my financial institute, I explained what I felt had happened ( % 0.00) The response from iFit—canceled a second time, / hour after the charge was they had already charged my account—there is nothing they can do—he’ll gladly dismiss the account next month ( % 16.67) What a bunch of bull! If they charge an extra $ to every account that cancels, look at the money they’re stealing! Makes me think REALLY hard before giving my account information to anyone, when THEY are the ones who determine when to stop taking money ( % -14.58) This company’s “customer service” is NOT AT ALL CUSTOMER SERVICE but iFit Service ( % 0.00) Poor management ONLY solidified NOT returning ( % -20.00) Date of experience: September , ( % 0.00)

trustpilot

NEGATIVE 😕

2021/8

iFit app is beyond frustratingI have never ever been able to sync my Nordictrack treadmill with this app ( % 50.00) Therefore, I use my iPad and just adjust the speed and incline accordingly ( % 0.00) The App is unbelievably difficult to manage ( % -50.00) i ( % 0.00) e ( % 0.00) Once you complete a workout in a series and would like to do the next workout for that series a couple of days later, you cannot find the series ( % 3.33) Using search is useless, the options to do so are very limited ( % -29.64) I like the idea of iFit but it is so frustrating ( % -40.00) Looking for a better app for treadmill workouts ( % 50.00) Date of experience: August , ( % 0.00)

trustpilot

NEGATIVE 😕

2021/7

Pathetic App and Search FunctionalityThe content is good but their app is horrible ( % -43.33) Luckily I did not buy any machine with a built-in iFit ( % 33.33) I use the iFit on my iPad at the gym and at home, I use my Google TV App The app is horrible, especially its search function ( % -50.00) Zero results come up when you search for "Bike" ( % 0.00) How bad can it get? They advertise Michael Phelps work out but it's not him working out, it is the workouts he recommends ( % -70.00) Then try searching for "Michael" and nothing comes up ( % 0.00) Try making a workout "favorite" and see if it shows up in your favorites ( % 50.00) Most of the time, it won't ( % 50.00) The app works differently on iPad, iPhone, and Google TV ( % 0.00) I am surprised why are they not paying attention to such a pathetic app and its search functionality ( % -30.00) There is no way to create a playlist also ( % 0.00) I am glad that I am not stuck with the machine with a built-in iFit ( % 50.00) Date of experience: July , ( % 0.00)

trustpilot

NEGATIVE 😕

2021/7

Awful is how I would describe this…Awful is how I would describe this crap ( % -90.00) App is slow as molasses and it has the WORST user interface on the planet ( % -65.00) You have to scroll through everything to find a series with no way to filter them since the filter option doesn't work ( % 0.00) I tried using it and it just brings up random workouts that aren't part of the filters I put in ( % -50.00) There is no way to contact them either ( % 0.00) No customer support,NO Nothing ( % 0.00) Just a FAQ section ( % 0.00) DO NOT PURCHASE THIS GARBAGE ( % 0.00) Date of experience: July , ( % 0.00)

trustpilot

NEGATIVE 😕

2021/6

SCAM!! Ifit trial membership is a SCAMIfit trial membership is a SCAM ( % 0.00) They take your payment information claiming that it is a free membership, but then continue to bill you after the trial period is over and when you try to cancel your membership and ask for a refund, they will tell you NO REFUNDS ( % 40.00) You cannot get a refund even for the month paid for in advance; so even if you haven't used the service because you're cancelling on the first day of the service month, you're still denied a refund ( % 25.00) They refuse to let you speak with a manager and they even say it goes "against policy" to let a customer speak to a manager ( % 0.00) A company that scams it's customers out of money and refuses refunds is a TERRIBLE company ( % -100.00) Date of experience: June , ( % 0.00)

trustpilot

NEGATIVE 😕

2021/5

Terrible customer service and crappy…Terrible customer service and crappy app ( % -100.00) I got Nordictrack machines with the ifit app and half the time I can’t get videos to load ( % -16.67) I have contacted ifit and they continue to give me the run around on what i need to do ( % 0.00) Every email is a new thing they want me to do without any resolution ( % 13.64) Oh not to mention that some of their trouble shooting they want me to do requires someone is who is experienced with technology ( % 30.00) They want me to create a static IP address and they act like this is common knowledge for everyone ( % 10.00) Totally pathetic and not worth it ( % -57.50) Go with someone else if you can ( % 0.00) Date of experience: May , ( % 0.00)

trustpilot

NEGATIVE 😕

2021/4

Spent USD on my Norditrack rowing…Spent USD on my Norditrack rowing machine which I can't use without paying ifit subscription? I feel scammed ( % -10.00) Date of experience: June , ( % 0.00)

trustpilot

NEGATIVE 😕

2021/4

Miserable experience with the console ( % -100.00) Buy a dumb treadmill that does the jobUpdate: - ifit tried to flag my review and take it down ( % -26.53) So that could be another reason it's difficult to find honest reviews online these days ( % 5.00) Miserable experience ( % -100.00) ( % 0.00) works for sometime then hangs and you can't fix it by turning it off and back on ( % 0.00) The support will tell you how to factory reset and then you have to enter the username passwords on all accounts again which is a slow process because of how slow the console is ( % -30.00) ( % 0.00) ( % 0.00) Just buy a dumb treadmill that does the job right ( % -4.46) - times in months, that's how often you have to follow-up with ifit while not being able to run for at least days till they get back to you ( % 6.67) And you can't see bad reviews on their website because well I can't post it there ( % -70.00) LOL ( % 80.00) Date of experience: June , ( % 0.00)

trustpilot

NEGATIVE 😕

2021/4

CAN'T GET RID OF THEM!!There is quite literally NO option to cancel, NO method of changing your email address with them, NO way to get in touch with a human, and it's all DELIBERATE ( % 0.00) Read their privacy notice, you'll see it's NOT standard to the industry, but rather is EXTREMELY INVASIVE and destroys your rights the instant you join ( % -4.17) Additionally, YOU CANNOT RUN YOUR MACHINE without a membership ( % 0.00) This is an obviously illegal scam designed to prevent hardware operation by means of theft of privacy ( % -50.00) Edit -- additional information ( % 0.00) Literally ten months later, in March , I-Fit finally responded ( % 0.00) What was their response, you may ask? Why, they wanted more private information from me ( % 25.00) They wanted my phone number ( % 0.00) That's right, it is quite literally the case, that when I complained about them demanding too much private information (see above), their response was (a) almost a year late, and (b) to demand more private information ( % 2.65) This outfit is shameless ( % 0.00) And illegal ( % -50.00) No, I-Fit, I WILL NOT give you private information of mine just to enable you to continue to harass me ( % 0.00) SECOND EDIT -- they have falsely told Trustpilot that I am not an actual customer of theirs ( % -13.33) They waited almost one year after purchase, then demanded of Trustpilot that I provide confirmation (which, of course, won't be something I'm likely to have kept) and pretended I did not have a "legitimate experience" with them ( % 0.00) This outfit is shameless ( % 0.00) It looks to me like there's a set of I-Fit / Pro-Form employees going out of their way to discredit Trustpilot and other internet-review sites ( % -12.50) Note how the positive reviews are clustered around single dates, at two month intervals, and are entirely one-liners from low-number-of-review customers ( % 5.19) Their recent spate of positive reviews coincides exactly with their recent "flag" actions at Trustpilot in which they falsely claim that the negative-reviewer was not an actual customer ( % 1.29) This suggests an organization putting a lot of negative effort into trying to erase the negative impressions they've left with customers, but not necessarily any positive effort into trying to create a positive impression with future customers ( % -2.08) They know they're out of line and they're spending money to hide it ( % 0.00) Date of experience: July , ( % 0.00)

trustpilot

NEGATIVE 😕

2021/4

iFit server went down…iFit server for equipment (treadmill for me) went down a couple of days ago ( % -15.56) They are still working on it ( % 0.00) The time frame to repair is unknown ( % -10.00) iFit has been great the last months with heavy use ( % 20.00) I am unhappy with the current situation and hope they solve it soon ( % -30.00) Details for the outage not known ( % 0.00) Date of experience: April , ( % 0.00)

trustpilot

NEGATIVE 😕

2021/3

Cancelled but still got billed and no refundEDIT: iFit have since refunded me ( % 0.00) It took a lot of effort and they made it very difficult but I did get my money back ( % -32.50) I still highly recommend proceeding with caution if you enter into a subscription with iFit ( % 16.00) Original post: Be aware that when you try to cancel your iFit membership they will continue to bill you anyway! I cancelled in January and was told my membership would expire on the th of Feb ( % 34.38) Then on the th of Feb they billed me again and despite explaining this and showing them that my account is no longer active, they straight up refused to refund the amount ( % 3.33) Disgusting behaviour ( % -100.00) Would not recommend them to anyone ( % 0.00) I am taking it to consumer affairs ( % 0.00) Date of experience: February , ( % 0.00)

trustpilot

NEGATIVE 😕

2021/3

iFit will not fix its issuesI have been using iFit on a NordicTrack bike for over a year and for that whole time the same issues have existed and have gotten worse ( % -6.67) That is despite my attempts to work with iFit support on the issues ( % 0.00) My main interest, Street View (SV) rides, are the worst but everything usually crashes, sometimes times in a ride ( % -36.11) SV rides regularly skip images, pop up messages that SV isn't available and freeze images, sometimes permanently ( % 20.00) Having a technical background I have captured and analyzed all network traffic and identified the causes of skips, freezes and pop up messages ( % 0.00) I have sent detailed reports with supporting data to iFit second level support and have had zero results ( % 21.67) If you push them hard enough they will just stop communicating ( % -14.58) Because of iFit, the NordicTrack bike borders on useless ( % -50.00) It is so frustrating that it is literally hazardous to my health because it raises my blood pressure ( % 10.00) Date of experience: March , ( % 0.00)

trustpilot

NEGATIVE 😕

2021/2

Predatory practices with a dash of collusion$ ( % 0.00) ( % 0.00) ( % 0.00) That's what this company charged my credit card at the end of their "trial membership" ( % 0.00) The only trial I can think of is the one where they stand accountable for predatory practices and the collusion between these exercise machine manufacturers that make having to sign up for this service the default setting for just getting your machine to work in the first place ( % 12.50) No where did I agree to continue my membership to a service that I was all but forced to join in order to utilize my expensive exercise equipment ( % -40.00) Buyer beware!!! Call and complain ( % 0.00) This company is as shady as a s insane asylum ( % -62.50) Use a prepaid credit card or be ready for a massive hit on your account and the - business days it'll take to get your money back when you finally cancel this useless overpriced service ( % -6.00) Date of experience: February , ( % 0.00)

trustpilot

NEGATIVE 😕

2021/2

Atrocious customer serviceAtrocious customer service ( % -70.00) I was charged for an additional month because the website didn’t allow me to cancel my subscription ( % 0.00) I couldn’t get in touch with customer service for days ( % 0.00) When I finally did, I was told to get my refund from google play ( % 0.00) I talked to google play and google play said I had to get the refund from ifit ( % 0.00) I talked to ifit again and was promised a refund ( % 0.00) I never received the refund and when I reached back out to them again they told me that I had to get the refund from google play and they would not give it to me even though they promised it to me ( % 0.00) Pair the terrible customer service with a crappy product that rarely connects correctly with the equipment and you have a stellar company! Cheers ( % -12.92) Date of experience: February , ( % 0.00)

trustpilot

NEGATIVE 😕

2021/1

Literally the worst product and service…Literally the worst product and service if something doesn’t work ( % -100.00) No email address, no telephone number ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) and live chat is hilarious ( % 31.82) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) they just send you a link, they don’t have any product knowledge at all ( % 0.00) Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2020/12

Terrible Company to Deal With ( % -100.00) Terrible company to deal with if you have a question about billing or other issues ( % -56.25) They are quick to take your money or double bill you, but they won't reply when you send them emails to the email address they provide ( % 16.67) Crooks ( % 0.00) Avoid ( % 0.00) Buy a device without iFit ( % 0.00) Date of experience: December , ( % 0.00)

trustpilot

NEGATIVE 😕

2020/11

RubbishI have a pro forma bike ( % 0.00) The Ifit software is rubbish, forced close downs and street view intermittent and often just does not work ( % -30.00) Customer service does not respond ( % 0.00) Date of experience: November , ( % 0.00)

trustpilot

NEGATIVE 😕

2020/10

iFit signed us up for a monthly charge…iFit signed us up for a monthly charge without permission ( % 0.00) It was so hard to get it canceled ( % -29.17) Plus, the treadmill broke within only a few months ( % -10.00) We couldn't get a refund ( % 0.00) I would NOT recommend ( % 0.00) Date of experience: October , ( % 0.00)

trustpilot

NEGATIVE 😕

2020/10

They made a fake account and charged me after cancellingAfter installing my free year, I called iFit in June and cancelled the recurring charge--they have that on my account ( % -5.00) They did so, but then someone opened a fake account by changing one letter of my email address and retaining my card info ( % -50.00) I could not get into the account, because I did not know it ( % 0.00) Nor could I get in it later because the password recovery went to the fake email, not me ( % -25.00) I called customer service and found out about this fake account that had charged my card after I cancelled - and of course I was not receiving any updates about the membership ( % -50.00) Date of experience: October , ( % 0.00)

trustpilot

NEGATIVE 😕

2020/9

Here is the problem with IfitHere is the problem with Ifit: THERE IS NO FREAKING SEARCH FUNCTION! Imagine having videos and maps to go through but provide NO MEANS TO SEARCH for those ( % 0.00) You have to go to a rd party and pay for the privilege to be able to search or filter it is ridiculous ( % 8.33) Further more there is no way to contact Ifit and leave feedback ( % 25.00) A competitor is badly needed ( % -70.00) Date of experience: September , ( % 0.00)

trustpilot

NEGATIVE 😕

2020/9

I bought an exercise bike that came…I bought an exercise bike that came with the months of free membership ( % 40.00) Once that was over they charged me $ a month! Without giving me the option to choose my plan at $ for just one person ( % 0.00) They also don't make it easy to end membership, that makes them look bad ( % -13.33) Poor customer experience is not worth getting over on people ( % -27.50) It doesn't build fans ( % 0.00) Date of experience: September , ( % 0.00)

trustpilot

NEGATIVE 😕

2020/8

iFit is a waste of moneyiFit is a waste of money ( % -20.00) It works sometimes ( % 0.00) Then they ruin it with updates ( % 0.00) They are aware of the issue and refuse to fix it ( % 25.00) Tech support is awful ( % -100.00) Their updates break the program ( % 0.00) They know it but will not do anything ( % 0.00) They mark your case as resolved before they even respond to you ( % 0.00) The constant freezes and reboots are maddening ( % 0.00) Stay away from iFit ( % 0.00) Date of experience: August , ( % 0.00)

trustpilot

NEGATIVE 😕

2020/8

Garbage IFIT software basiturned…The garbage IFIT software basiturned my beautiful NordiTrac treadmill into garbage ( % 85.00) Close to half the time I want to use it IFIT gives me some kknd of error and prevents it from starting ( % -8.33) I've already had to have them replace the console (which took weeks) ( % 0.00) If I knew this I would NEVER have considered buying this worthless productDate of experience: August , ( % -80.00)

trustpilot

NEGATIVE 😕

2020/7

quasiment impossible de se désabonner…quasiment impossible de se désabonner et cette société tente de vous prélever chaque année sans votre accordDate of experience: July , ( % -66.67)

trustpilot

NEGATIVE 😕

2020/6

TERRIBLE customer serviceThis company does not have good customer service AFTER you have purchase their product ( % -15.00) They have a strong sales staff, but after you buy the product- they are not interested in helping you at all ( % 15.42) I bought a new FreeStride Trainer in July ( % 13.64) Several months after buying it I had some technical issues with the computer ( % 0.00) It was not sensing my candence or speed ( % 0.00) There is no service number where you can call and speak to someone to help you ( % 0.00) There is only an email address ( % 0.00) It was very frustrating, and the issue was never resolved ( % -52.00) After spending close to , dollars on the equipment, I would expect better customer service ( % 50.00) Now, a new disappointment with their business practices ( % -23.18) I have been charged a monthly subscription fee for an ifit coach, which I have and will never use ( % 0.00) I asked for a refund and a cancellation through the same email address I used before ( % 0.00) They responded after a couple of days to say that my subscription was cancelled, but that I would not receive a refund ( % 0.00) As a business owner myself, I would never think of collecting money from my customers for a service they do not use ( % 0.00) I have since asked for a refund and am awaiting reply ( % 0.00) I have been VERY DISAPPOINTED with the way they treat their customers ( % -97.50) I very much regret this purchase ( % 26.00) Date of experience: June , ( % 0.00)

trustpilot

NEGATIVE 😕

2020/6

Terrible supportTerrible support ( % -100.00) Just takes you round in circles no way on contacting them ( % -20.00) Software doesn't work ( % 0.00) Date of experience: June , ( % 0.00)

trustpilot

NEGATIVE 😕

2020/6

they delete my support tickets rather than resolving the double billing issueI bought a Nordic Track elliptical and signed up for an iFit subscription over a year ago ( % 0.00) After a while I found out that taking out a year subscription in advance was a lot cheaper, so in November last year I did that instead ( % 0.00) However, I realized last month that I was still being billed for the Apple subscription, so for months I have been double billed which I want refunded ( % 0.00) When I raise support tickets for this they just close or delete them ( % 0.00) No communication at all ( % 0.00) Having spent a fortune on the elliptical, I am really, really angry that I have been left dependent on such a rubbish company ( % -15.00) Honestly, if they had even just responded to say that they couldn't do anything about it I wouldn't have been as mad as I am that they delete my support tickets ( % -1.25) Date of experience: June , ( % 0.00)

trustpilot

NEGATIVE 😕

2020/6

If you have purchased equipment and…If you have purchased equipment and IFIT has locked you out, just do what I did, call the supplier and they will tell you how to resolve it ( % 0.00) It is a glitch in the software update ( % 0.00) Either reset your machine or unhook it from the wi-fi ( % 0.00) You do not have to sign up to IFIT to use the equipment ( % 0.00) I hope people reading the negative comments here do their own research first before being put off by negative false claims ( % -3.00) Date of experience: June , ( % 0.00)

trustpilot

NEGATIVE 😕

2020/5

How does iFit stay in business?I'm really not sure how this company stays in business ( % -25.00) Plus, they just raised million of venture capital money last year to improve and buildout the product ( % 0.00) It's maybe the worse product I have ever purchased as far as reliability and service ( % -15.00) My issue is with a major update that failed to load rendering the bike useless ( % -31.25) I have tried to open multiple tickets for service online and have tried to call as well ( % 0.00) It's been over a week ( % 0.00) My bike is only a few months old and I have the (worthless so far) extended warranty ( % -16.00) Fortunately, I have experience in dealing with situations like this legally so I am not overly concerned about getting my money back and some ( % 10.00) I can't wait to get this bike either fixed or to the junk yard so I can buy a Pelaton with the money I have made from the PTON stock ( % 10.00) If iFit was public I would be shorting it right now ( % 14.29) They think they can hide from this and I'm sure employee moral is terrible ( % -16.67) I imagine they are using Covid as an excuse ( % -5.00) The truth of the matter is Covid makes a bad product worse and a good product better ( % 2.50) It's going to be very unpleasant for iFit, and worse for the investors if they don't get their act together ( % -62.25) Date of experience: May , ( % 0.00)

trustpilot

NEGATIVE 😕

2020/4

I have to agree with the negative…I have to agree with the negative comments written ( % -30.00) I have been trying to set up my wife as a secondary user to no avail, when creating workouts you can't adjust the speed, it takes an age to load up the programmes and customer service details are non existent ( % -30.00) This not good unfortunately - especially when you consider the monthly subscription cost and cost of the running machine I have boughtDate of experience: April , ( % -17.50)

trustpilot

NEGATIVE 😕

2020/4

Will never buy againWill never buy again! The iFit treadmill is so "high tech" that is constantly glitches, refuses updates, and is impossible to fix ( % -16.89) Have had to call repair men in to get it going again ( % 0.00) I can't count how many times I've had to go on line to look up tutorials on how to get my treadmill going again ( % 50.00) And yes, it's a newer version ( % 0.00) Do yourself a favour and don't buy one of these!Date of experience: April , ( % 0.00)

trustpilot

NEGATIVE 😕

2020/4

Horrible experience ( % -100.00) ( % 0.00) ( % 0.00) almost criminalHorrible experience ( % 0.00) I got with an elliptical and was intrigued by the idea ( % 0.00) Redeemed gift card, but still got billed ( % 0.00) Canceled subscription, still got billed ( % 0.00) Canceled again, still got billed ( % 0.00) Go to contact to get a refund and can't get in touch with a live person or get a response ( % 13.64) Had to cancel through my credit card to finally get to stop ( % 0.00) Almost criminal ( % -40.00) Date of experience: April , ( % 0.00)

trustpilot

NEGATIVE 😕

2020/4

Think very very very carefully before…Think very very very carefully before you take out a subscription ( % -13.00) I took out a subscription in May , every time I tried to use it, it crashed ( % 0.00) So I cancelled the subscription when they sent a reminder for ( % 0.00) They still took the money, I got onto the bank to cancel it and get my money back ( % 0.00) Today I have received notification that they are going to take the money again this May ( % 0.00) So clearly they think once you sign up it’s for life ( % 10.00) Date of experience: April , ( % 0.00)

trustpilot

NEGATIVE 😕

2020/3

Customer service inexistantCustomer service absent ( % 0.00) I want to renew the ifit after I buy the fusion machine that I can continue too use it ( % 0.00) But in the subscription their is only the most expensive choice!! And I write to the customer service for get the other options, I wrote them already times but no reply and my expensif machine is useless!! Avoid all machines with ifit!Date of experience: March , ( % -23.75)

trustpilot

NEGATIVE 😕

2020/3

Do not buy!!!!Terrible company that sells products that are absolutely junk and then refuses to stand behind their products!! I have never been so mad ( % -35.00) Avoid anything that this company makes ( % 0.00) Date of experience: March , ( % 0.00)

trustpilot

NEGATIVE 😕

2020/3

I agree with others that the interface…I agree with others that the interface is just terrible ( % -100.00) When you are ready to do a minute work out and it takes minutes for the workout library to load and another minutes to find what you are looking for ( % 20.00) ( % 0.00) ( % 0.00) ( % 0.00) poof no workout ( % 0.00) Date of experience: March , ( % 0.00)

trustpilot

NEGATIVE 😕

2020/2

Lacking a lot of basic featuresI’m sure there are good workouts in here but the lack of a search or filter function is ridiculous and makes it impossible to follow one of the programs or find something that fits your goals ( % 4.00) You should also be able to scale the workouts without just overriding the whole thing ( % 35.00) As is, it’s an expensive useless program ( % -50.00) I am using the Peleton app on my phone and manually adjusting the treadmill ( % 0.00) That’s just dumb ( % -37.50) Date of experience: February , ( % 0.00)

trustpilot

NEGATIVE 😕

2020/2

disastrous communicationHello, I subscribed for a year to ifit premium ( % -70.00) IFIT took an additional euros from my credit card a few days later ( % -10.00) I asked by email for an explanation for the additional euros ( % 0.00) My account was deactivated , I was reimbursed for ifit premium ( not for the euros) without explanation ( % 0.00) I just asked a question and now I have no more subscription ( % -25.00) ( % 0.00) ( % 0.00) Date of experience: February , ( % 0.00)

trustpilot

NEGATIVE 😕

2020/2

Try something elseCust support not open during their stated business hours ( % 0.00) Sub-accounts added to my family plan are being asked to pay, even though they've already been paid for ( % 0.00) Feels like a shell of a company that is hoping the pretty pictures distract you from how disastrously executed they are ( % -22.50) Bummer :/Date of experience: February , ( % 0.00)

trustpilot

NEGATIVE 😕

2020/2

The iFit web site is terribleThe iFit web site is terrible! The concept is great, and some of the workouts are excellent ( % 26.67) However, the interface is simply not up to today's standards ( % 0.00) It is so poor it is hard to believe! I have a feeling iFit is in financial trouble because no healthy company would foist this interface onto people ( % -24.29) Date of experience: February , ( % 0.00)

trustpilot

NEGATIVE 😕

2020/2

Love the videos but ( % 50.00) ( % 0.00) ( % 0.00) ( % 0.00) Love the videos but the software is awful ( % -25.00) It needs to be much easier to navigate!Date of experience: February , ( % 20.00)

trustpilot

NEGATIVE 😕

2020/2

Faulty ifit module ( % 0.00) No one cares!Purchased an ifit wifi module via Fitness Superstore to use with my treadmill ( % 0.00) It will not connect to wifi and indicates it is faulty via the built in led light ( % 40.00) I have contacted Fitness Superstore who say it is up to ifit to sort out the problem ( % 0.00) I have contacted ifit (icon europe) who say it is not their problem and it’s up to Fitness Superstore to sort it out ( % 0.00) I have requested a return & refund from both companies but neither will respond ( % 0.00) Disgusting customer service ( % -100.00) Avoid at all costs! Case referred to PayPal now, awaiting their descision ( % 0.00) Date of experience: February , ( % 0.00)

trustpilot

NEGATIVE 😕

2020/2

Its a scamIts a scam ( % 0.00) Their customer service is worst in the world ( % -100.00) Never purchase any thing from this ifit ( % 0.00) com ( % 0.00) Date of experience: February , ( % 0.00)

trustpilot

NEGATIVE 😕

2020/2

horrible customer service!!!IFIT does not know what customer service is ( % -100.00) I love my rower but when I was having technical issues with IFIT I first emailed because IFIT is only open M-F - ( % 15.00) And it was the weekend ( % 0.00) I did not great a response till following Wednesday days later ( % -13.33) Asking for my model number ( % 0.00) I emailed back immediately and days later I received a response with no help yet ( % 0.00) So I called on my lunch hour ( % 0.00) I was on hold for over an hour by the time an agent got on the phone I had no time to troubleshoot with him ( % 0.00) I was promised a phone call back which I never received ( % 0.00) I emailed back asking to set up a time to have called back, I ask for days out because I was traveling ( % 0.00) Morning of schedule call I was asked to do manual workout ( % 0.00) I emailed back saying I would do my best as I had just gotten back to work ( % 33.33) I did the workout ( % 0.00) But the time for schedule call came and went without a call ( % 0.00) Horrible customer service!!!!Date of experience: February , ( % -100.00)

trustpilot

NEGATIVE 😕

2020/1

what a crooked and scandalous companywhat a crooked and scandalous company! i was forced to sign up for a trial membership plan just activate and use the proform treadmill that i purchased ( % -10.00) How can this even be legal? I hope these unethical companies go out of business!Date of experience: January , ( % 20.00)

trustpilot

NEGATIVE 😕

2020/1

iFit sent me a package with POSTAGE DUE and they refuse to reimburseI received an unsolicited 'thank you' package from iFit on Dec with POSTAGE DUE! Four emails, three help tickets, and days later and still no reimbursement ( % -9.38) 🤬🤬🤬Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2020/1

Avoid treadmills with iFit logosAvoid any treadmill that has the iFit logo ( % 0.00) You cannot even start your new treadmill, regardless of where you bought it, if you don't set up a membership with iFit ( % 13.64) Cannot understand how this predatory practice is legal ( % 20.00) You have to create a membership, give them your CC info, and then you can start the machine! Luckily you can cancel the forced membership ( % 1.67) You also cannot reach them by phone and their online support has you sit in a virtual line based on Mountain Time ( % 0.00) What a scam ( % 0.00) Walmart and other companies that carry the (in this case) Proform machine should be ashamed to be part of this practice ( % -12.50) Horrible customer service an business modelDate of experience: January , ( % -100.00)

trustpilot

NEGATIVE 😕

2020/1

The worst customer service you can get…The worst customer service you can get is here ( % -100.00) They charge you for their stupid membership and when you call them to cancel it, guess what,,,,, they dont pick it up ( % -80.00) And you end up by paying for yearly membership for nothing ( % 0.00) Please dont waste your time and money here for anything ( % -20.00) Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2020/1

Don't buy it, its a whole scamWow, all I wanted was a treadmill to run on, not your dumb exercise programs I didn't ask for ( % -8.75) Why I gotta make an account that asks for your BILLING INFO to run on a treadmill when I already paid full price? You scum, how do yall even exist, I was a fool for not looking at the reviews, and look where it got me: stuck with an unusable treadmill ( % 2.50) Stay from anything Ifit, wouldn't want to support these chunkers at all ( % 0.00) Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2020/1

This honestly the worst modern day…This honestly the worst modern day company that claims any form of legitimacy ( % -6.67) It should be fully investigated by the Federal Government as it is clearly is a ripoff ( % 10.00) I purchased the Proform exercise bike above others because it came with a "free IFIt membership" valued at "$ ( % 20.00) " When attempting to redeem the "free membership" I had to provide credit card info and after numerous unsuccessful attempts to redeem the code I made the mistake of attempting to call customer service! What a horrible mistake ( % -20.00) After being on taken on a circuitos ride around there call in system I finally placed on hold for minutes ( % 0.00) I must have been a fool to wait so long but I just could not believe that a company with all that showboating would be so contemptuous to customers ( % -5.00) Sadly I read and believed what must have been a company sponsored review prior to purchasing and did not search this site prior or else I would never had bought this piece of crap ( % -32.50) Anybody out there tell a friend go on social media go to the hill and shout it out loud STAY FAR FROM IFIT!! Updated Subsequent to this review Proform reached out and they have been provided increase support an extension on my free membership ( % 13.79) They seem to have added staff to their online response team ( % 0.00) And are now providing improved service ( % 0.00) Date of experience: December , ( % 0.00)

trustpilot

NEGATIVE 😕

2020/1

No customer service!I was automatically billed the ridiculous $ a year renewal fee ( % -33.33) I can't find any way to even get rid of my credit card information let alone cancel the membership and get a refund ( % 0.00) emailing support is useless ( % -50.00) Never get any response ( % 0.00) They must have one person for their whole company for their support team ( % 20.00) All i want to know is if I need the membership to export my treadmill data to another program ( % 0.00) What a joke of a company ( % 0.00) Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2020/1

I purchased a Nordictrack Xi based on…I purchased a Nordictrack Xi based on the Ifit software promises and the incline ( % 0.00) The Machine and mechanical aspects of it are great, but the Ifit Tablet/monitor and software piece is a huge letdown ( % 60.00) It's slow, unresponsive at times, pausing during workouts, video is choppy so you can get nauseous, and it crashes ( % -25.00) Nordictrack needs to dump Ifit and get a new app for the machine ( % 13.64) Trying to troubleshoot this with Ifit is a miserable experience ( % -100.00) After taking you through reinstalling apps, doing BW tests, they still try to blame your internet ( % 0.00) I have GigE FIOS and did a BW test from the machine and proved it's not the internet, but they continually blame your internet when they don't know anything about networking ( % 0.00) Bottom line, they're using junk hardware, which causes it to not play smooth video and makes the systems slow and buggy ( % 5.00) DO NOT BUY ( % 0.00) Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2020/1

Horrible SupportHorrible Support ( % -100.00) Bought in ( % 0.00) Had it for a year and did have to order part, replace myself ( % 0.00) The bike works ( % 0.00) The software subscription was up this Jan ( % 0.00) Another $ bucks which is too much ( % 20.00) I got something in the mail before xmas for /yr so I jumped on it ( % 0.00) Everything works ( % 0.00) ( % 0.00) ( % 0.00) but now they are trying to bill me for another $ anyway ( % 0.00) Their website is useless ( % -50.00) I called and stayed online for hours on two different days without an answer ( % 0.00) Their chat app ( % 0.00) ( % 0.00) ( % 0.00) nobody ever came on for me ( % 0.00) I've had to get a new credit card because they kept trying ( % 13.64) Not happy with this company ( % -40.00) Dont buy ( % 0.00) Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2020/1

Would do zero stars if possibleWould do zero stars if possible ( % 0.00) Horrible ( % -100.00) Rower I bought didn’t work ( % 0.00) Zero support ( % 0.00) Was on hold for half an hour ( % -16.67) Had to give so much info to even try and set up the rower ( % 20.00) Zero chat response either ( % 0.00) Would never reccomendDate of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2020/1

I've never been so disappointed in a…I've never been so disappointed in a company or customer service before ( % -75.00) On //, I purchased a treadmill and a one year ifit membership (with membership due to end on //) ( % -12.50) Being that I was enjoying my subscription, I decided to purchase a second machine, an incline trainer, with a year one ifit membership plus an an additional years of membership (with membership due to end on //) ( % 12.50) ifit is now saying that they will not honor my full second purchase and will end my membership on // because that's when I made my first purchase and activated my account ( % 20.00) Had I been a new customer or used a different email/account, my membership would end on //, almost months later than what they are honoring, but because I was a RETURNING customer to their service, they have decided to cheat me out of almost months ( % 4.55) What in the serious ( % -33.33) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) The most ridiculous thing I've ever dealt with ( % 8.33) I have two receipts showing the dates and what was included/purchased and they aren't willing to honor the fact that I indeed made a purchase on // and my membership should end on // based on that purchase ( % 25.00) Companies that do this to people really make me sick ( % -25.71) It's fraud and it shows they have no loyalty or care for their returning customers ( % 0.00) New I should have gone with Peloton ( % 13.64) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) 🤦‍♀️ (Also, Emily from their customer service team really needs a few customer service lessons ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) )Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2020/1

CANT USE MY TREADMILLCANT USE MY TREADMILL! I got my treadmill and was so excited to start working out! Low and behold, my activation code doesn't work to be able to even use it ( % 32.29) I have been contacting ifit in multiple ways for an entire week! I've been on hold every day (multiple times a day) for minimum of minutes ( % 0.00) ( % 0.00) ( % 0.00) no answer ( % 0.00) ( % 0.00) ( % 0.00) voicemails have been left, emails have been sent ( % 0.00) I still haven't heard from anyone ( % 0.00) AND STILL CANT USE MY TREADMILL ( % 0.00) Absolutely terrible service, I'm looking to return my treadmill and purchase one from a different company if they don't get back to me ( % -33.33) I'M HOPING THIS BAD REVIEW WILL ACTUALLY MAKE SOMEONE CONTACT ME BACK ( % -23.33) Fingers crossed! Don't purchase, or you'll go through the same headache I've been going through ( % 0.00) Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2020/1

Terrible company ( % -100.00) I canceled my membership in December , and was charged $ in January ( % 0.00) They never answered a phone call or replied to my email ( % 0.00) IFit didn’t work on my treadmill since the day I got it ( % 0.00) Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2020/1

This company is bad news!This company is bad news!! DO NOT, I repeat, DO NOT GIVE THEM CREDIT CARD INFORMATION!!! I bought a bike from Costco and it was supposed to come with a month membership ( % -85.00) I signed up and gave them my debit/credit card ( % 0.00) I used the system once and didn't like it so I canceled the account immediately and well within my introduction period ( % 0.00) They have continued to charge my account and yet they say I have no account ( % 0.00) They don't respond to their customer service tickets and if they do it is just a method of stalling your complaint ( % -30.00) The only way this has been addressed by IFit was to involve my bank ( % 0.00) Now, they say they are going to fix this ( % 0.00) I'll believe it when I see it ( % 0.00) I am almost to the point of cancelling my credit card just to stop them ( % 0.00) Downright CROOKED!Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2020/1

I hate the ‘‘manual start’’, this machine is not user friendly ( % -21.25) I hate the ‘‘manual start’’ ( % -80.00) Funny how small the print is for that option ( % 0.00) ( % 0.00) ( % 0.00) I regret buying it ( % 0.00) The machine is beautiful and quiet, but the IFit is so bad it’s not worth the hassle ( % 0.00) Good machine, POOR DELIVERY, POOR CUSTOMER SERVICE ( % -3.33) For loyal Nordick track users you’d think the designers would make a an option for at least ‘’my work out’’ options that are free to the user ( % 14.44) You can’t even turn off the screen when it’s not in use ( % 0.00) You have to flip the main power switch on the base to get the screen off ( % -31.67) Very irritating ( % -52.00) IFit and Nordick track BOTH should be notified about the reviews ( % 0.00) Not just IFit ( % 0.00) Nordick track needs to rethink their relationship with IFit ( % 0.00) The LOYAL NORDICK TRACK POOL IS DRAINING ( % 33.33) Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2020/1

I bought a climber elliptical from…I bought a climber elliptical from Costco and it was supposed to come with a -year membership to iFit ( % 0.00) The elliptical didn't have a code on it anywhere, so I contacted everyone involved: iFit, Pro-Form, and finally Costco ( % 0.00) Out of the three, only Costco was helpful ( % 0.00) They actually gave me a code for a -year free membership to iFit and $ just for putting up with the hassle of having to sit on the phone for so long ( % 11.67) Long story short: I put the code into iFit, it showed up as a -year membership ( % -2.50) ( % 0.00) ( % 0.00) and now it's gone and I'm back to a one month membership that's going to expire soon ( % 0.00) I've contacted them about times now and have received no helpful responses ( % 0.00) Worst customer service I've dealt with in a very long time ( % -53.25) Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2019/12

iFIT is a SCAM ( % 0.00) Call -- and see if they answer ( % 0.00) ( % 0.00) ( % 0.00) they won't ( % 0.00) We have the Sole F and love it ( % 25.00) The iFIT coach is total crap ( % -40.00) We only TRIED to use it for a couple of months and gave up ( % 0.00) A total waste of time ( % -10.00) App seldom works and it's impossible to get help or get anyone to answer a phone ( % -66.67) The iFIT coach came with our treadmill; price was included in our purchase ( % 0.00) After a year, they automatically renewed us for just under $ and we cannot reach anyone to remove this or get our money back ( % 0.00) We do not have an account to close, we never registered with them ( % 0.00) Our bank is disputing the charge and I have to cancel my card and start with a new one ( % 13.64) ( % 0.00) ( % 0.00) a complete and total hassle ( % 5.00) Please do not get the iFIT and insure you use a prepaid card or money order ( % 0.00) This company is a total scam ( % 0.00) We are entering a complaint with the BBB as well, but looking at their reviews, I don't believe they care ( % -30.00) Date of experience: December , ( % 0.00)

trustpilot

NEGATIVE 😕

2019/12

One of the worst companies I have ever…One of the worst companies I have ever dealt with ( % -100.00) ZERO customer support ( % 0.00) DO NOT BUY ANY EQUIPMENT WITH THEIR SOFTWARE on it ( % 0.00) I have a top of the line Nordictrac treadmill that is basically an oversize paperweight due to this sham company ( % 5.83) Date of experience: December , ( % 0.00)

trustpilot

NEGATIVE 😕

2019/12

Was forced to give credit card info no…Was forced to give credit card info no exaggeration machine is literally locked until u do so and to cancel is a very long process I'm very upset and dont even wana work out anymore I wana get my exercise in by bashing whoever made me do this heads into the ground until I'm physically unable to do soDate of experience: December , ( % -19.30)

trustpilot

NEGATIVE 😕

2019/12

The worst company everThe worst company ever! The app never worked, I cancelled iFit, yet STILL got charged a year a few weeks after cancelling! Every customer service application (chat, phone call, etc) refers you elsewhere, after you spend minutes on hold ( % -75.00) Am I supposed to take a day off work to wait on hold? Would that even solve this problem? Would they pick up the phone or would it just remain on hold til business hours end ( % 0.00) Unbelievable ( % -25.00) They need to be reportedDate of experience: December , ( % 0.00)

trustpilot

NEGATIVE 😕

2019/11

I cannot agree more with every poor…I cannot agree more with every poor review ( % 20.00) I wish very much that I have gone with another bike ( % 26.00) iFit is a horrible application with the worst user experience I've ever seen ( % -100.00) You can't search or filter for any classes based on type, instructor, experience, series, etc ( % 0.00) ( % 0.00) ( % 0.00) you have to scroll through them and you usually never find what you are looking for so end up doing the same ones over and over again ( % 6.25) The class rating makes no sense ( % 0.00) Come on, these are not hard updates ( % 14.58) ( % 0.00) ( % 0.00) Also, the customer experience is HORRIFIC ( % -100.00) It's weeks before you get a response on anything ( % 0.00) Date of experience: November , ( % 0.00)

trustpilot

NEGATIVE 😕

2019/11

Crap softwareCrap software ( % -80.00) No support ( % 0.00) Do not buy a machine with this iFIT thing ( % 0.00) It's a nightmare ( % 0.00) Full of bugs ( % 35.00) Old interface ( % 10.00) It seems they just don't care about their software and integration with the machines ( % 0.00) Date of experience: November , ( % 0.00)

trustpilot

NEGATIVE 😕

2019/11

Not Worth the MoneyI got a year subscription with my treadmill ( % -15.00) The site is bloated and not well laid out ( % 0.00) Claim multi-thousand workouts ( % 0.00) Why so many? If your preference is leaning toward high incline/lower speeds on a treadmill, iFit is not a good fit ( % 17.75) For multi-$ fees per year, not worth it ( % -15.00) Lately I have been creating manual workouts and avoiding the bloat on the site ( % -30.00) I was recording many of my workouts manually when I travel, but now they have modified the "log workout" section to the point of it being useless ( % 0.00) If you want to spend $s of dollars for recipes and things that are not useful, join this site ( % -15.00) Although I love the Nordic Track , I hate that it's tied to this site ( % -15.00) Date of experience: November , ( % 0.00)

trustpilot

NEGATIVE 😕

2019/10

Horrible ( % -100.00) ( % 0.00) ( % 0.00) Horrible ( % -100.00) ( % 0.00) ( % 0.00) run for your life ( % 0.00) Almost impossible to speak with someone ( % -66.67) Poor responses, e-mail messages regarding subscription don’t make sense ( % -40.00) RUN FOR YOUR LIFE ( % 0.00) Date of experience: October , ( % 0.00)

trustpilot

NEGATIVE 😕

2019/10

Unauthorized Debit of Our AccountWe thought we were setting up our treadmill, and this company enrolled us in their membership program for nearly $/month ( % 10.00) Once I discovered the error, they wouldn't refund more than days ( % 50.00) It's a horrible business practice ( % -100.00) We did not authorize a membership, and they accessed our checking account without our understanding and consent ( % 0.00) Date of experience: October , ( % 0.00)

trustpilot

NEGATIVE 😕

2019/7

This company is horribleThis company is horrible ( % -100.00) I have wasted more time on the phone and internet trying to get my machine to work than actually working out ( % 10.00) DO NOT BUY THE EXTENDED WARRANTY!!! They will never respond or fizz the machine ( % 0.00) The website has no way to contact anyone ( % 0.00) My machine has lost the program that runs iFit and it now boots up to a blank desktop after having gone through its Linux boot up ( % 0.00) Apparently that is not covered by the warranty ( % 5.00) I can’t get through to anyone at the company or warranty company that can/will help ( % 0.00) Going to have to throw away a very expensive machine ( % -65.00) This company is pathetic ( % -100.00) DO NOT BUY ANY OF THEIR PRODUCTS!Date of experience: July , ( % 0.00)

trustpilot

NEGATIVE 😕

2019/6

Sketchy, bad business practices, stay awayI was forced to signup for a trial to unlock the basic panel on my simple exercise bike ( % -25.00) That included being required to input a credit card which is ridiculous ( % -33.33) It talks about a monthly membership but when you go to the website, you see it charges you for a full year right away when your trial is done ( % 31.79) Sketchy ( % 0.00) I never planned on keeping the membership so even more annoying when I tried to cancel and find that the cancel button doesn't work, and I tried on three different browsers ( % -10.00) I had to chat with an agent to cancel ( % 0.00) They were great and immediately cancelled my account so no issues there, shoutout to Stella, but this whole process is just sketchy bad business practices that makes sure I will never buy anything that involves iFit again ( % 20.00) Date of experience: June , ( % 0.00)

trustpilot

NEGATIVE 😕

2019/6

AwfulAwful, awful, awful ( % -100.00) I rarely get a workout without the app freezing ( % 30.00) It’s a pointless app ( % -25.00) The trainers are ok, one of them can rarely keep their time, although some of them are very good ( % 57.00) I feel like I was duped to get this equipment because of the IFit feature ( % 0.00) I’m tired of calling for troubleshooting ( % -40.00) Date of experience: June , ( % 0.00)

trustpilot

NEGATIVE 😕

2019/5

Anyone else thinking CLASS ACTION LAWSUIT?I have had nothing but trouble with the iFit display ( % -5.00) It will not load the Google maps anymore which was the only reason to buy this piece of garbage ( % 0.00) Proform will point the finger at iFit, and iFit will point it at them ( % 0.00) You will get no where ( % 0.00) I feel I was ripped off ( % 0.00) $ for a basic $ bike ( % 0.00) Anyone interested in filing a CLASS ACTION LAWSUIT against iFit AND ICON (the company that makes Proform and Nordic Track) for selling junk and refusing to provide support to ensure their expensive equipment works?Date of experience: May , ( % -5.00)

trustpilot

NEGATIVE 😕

2019/5

I have wasted a ton of time resetting…I have wasted a ton of time resetting my email and password and I still can’t sign into my account on my treadmill ( % -20.00) This is not the first time this is happened and I’m sick of it ( % -23.21) I would never buy this product!Date of experience: May , ( % 0.00)

trustpilot

NEGATIVE 😕

2019/4

Useless ( % -50.00) Waste of time and money ( % -20.00) I wouldn’t even give it one star ( % 0.00) Useless ( % -50.00) Waste of time and money ( % -20.00) I signed up thinking it would be good motivation but every single workout they had wasn’t compatible with my elliptical ( % 31.43) Even though the elliptical came with the IFit compatibility sticker ( % 0.00) I signed up for the monthly subscription but they charged me for an entire year! Didn’t know it wouldn’t work with my machine until after I signed up and spent what seemed like forever scrolling and clicking on every elliptical workout in the menu ( % -5.00) Date of experience: April , ( % 0.00)

trustpilot

NEGATIVE 😕

2019/3

IFit scam!!!I bought an elliptical through Costco which included year membership to IFit ( % 0.00) I was forced to give credit card information to open an account and use the elliptical even though I read TERRIBLE reviews about IFit ( % -43.33) After one free month (not one year as stated) they started charging my credit card a monthly membership fee ( % 40.00) Reached out to customer support and was told they could cancel membership but could NOT refund any money they had taken ( % 0.00) What a scam and shady company ( % -25.00) I will tell my story to everyone I know ( % 0.00) Headed to Facebook next ( % 0.00) 👎🏻👎🏻Date of experience: March , ( % 0.00)

trustpilot

NEGATIVE 😕

2019/3

SCAM COMPANY!SCAM COMPANY!! NO STARS! CANNOT BELIEVE THEY ARE STILL IN BUSINESS!! DECEITFUL, DISHONEST, DESPICABLE BUSINESS PRACTICES! Every horrible review you read is % true! Here's the big question ( % -23.44) ( % 0.00) ( % 0.00) WHY?? It's not necessary ( % 0.00) They have what would seem to be a decent product ( % 16.67) So why resort to this controlling, manipulative, and underhanded behavior?? Something has gone so terribly wrong here ( % -50.00) What a shameful waste!Date of experience: March , ( % 0.00)

trustpilot

NEGATIVE 😕

2019/3

I don't like that they forced me to put…I don't like that they forced me to put my CC info in and charge me every month ( % -30.00) This equipment seems cheap also ( % 40.00) Date of experience: March , ( % 0.00)

trustpilot

NEGATIVE 😕

2019/2

I am on the same boat that everybody in…I am on the same boat that everybody in here is ( % 0.00) Stay away ( % 0.00) This is a scam company ( % 0.00) The company will not refund the money for a weird memebership that I cancelled the same day I turn on my machine ( % -25.00) Beware!Date of experience: February , ( % 0.00)

trustpilot

NEGATIVE 😕

2019/1

I bought a Pro Form Treadmill from Big…I bought a Pro Form Treadmill from Big Five ( % 0.00) No one told me -- or rather WARNED me -- what was in store ( % 0.00) I had my husband and two competent friends spend a Saturday afternoon putting this treadmill together ( % 50.00) It wouldn't run ( % 0.00) They spent extra time on it ( % -5.00) Couldn't figure it out ( % 0.00) Why? Because it has to be ACTIVATED ONLINE, WHICH INCLUDES A TRIAL MEMBERSHIP! That's right, Pro Form/iFit (the parent corporation) holds the machine you just bought hostage for this membership ( % 28.57) I couldn't believe any company could be this idiotic ( % -66.67) I'm now spending an evening writing the worst reviews I can so I can spare someone else the grief ( % -90.00) BTW, if you do buy one, the trick is to hold down the iFit icon on the console for seconds ( % -15.56) The machine will magically turn on Go figure ( % 50.00) Tomorrow I'll be spending more time cancelling my membership ( % 50.00) Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2019/1

IFit is Horrible/BewareHorrible customer service ( % 0.00) I spoke and emailed an employee by the name of Amanda Bowden ( % 0.00) I told her that I set up the account only to register my execrcise machine ( % 0.00) I expressed my dissatisfaction and called them liars after she said that I was told from the get go that dues paid couldn’t be refunded ( % 0.00) She also said in her email that she had given me her supervisor’s email ( % 0.00) Again another lie ( % 0.00) When I brought this to her attention she told me that she didn’t not appreciate my filthy mouth ( % -80.00) WOW since when do employees talk to customers this way? Beware and good luck getting your account canceled ( % 40.00) If you paid dues for services not rendered don’t even bother asking ( % 0.00) I too don’t understand how they are still in business ( % 0.00) Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

2018/12

Terrible company and awful customer…Terrible company and awful customer service ( % -100.00) I purchased a product that offered year ifit membership ( % 0.00) I called customer service and they were rude and weren't helpful ( % -30.00) I then tried email and they were even worse ( % -40.00) They didn't honor the year free membership ( % 40.00) I strongly considered signing up after the year free trial, but now I refuse to give them any business ( % 41.67) Date of experience: December , ( % 0.00)

trustpilot

NEGATIVE 😕

2018/12

Worst company I have dealt with ( % -100.00) ( % 0.00) ( % 0.00) Worst company I have dealt with ( % -100.00) ( % 0.00) ( % 0.00) ( % 0.00) Tried to cancel account and they wouldn't issue a refund ( % 0.00) Has not even been hours since the charge ( % 0.00) They offered a whopping % discount ( % 0.00) Rudest people on the phone ( % 0.00) ( % 0.00) ( % 0.00) even the "supervisor" was rude and condescending ( % -30.00) They claim that they sent a reminder email and that I even opened it ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) Really, that's pretty amazing since I never received it to begin with ( % 35.00) I guess I will have to dispute this another way ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) Not very professional if you ask me ( % -3.85) Date of experience: December , ( % 0.00)

trustpilot

NEGATIVE 😕

2018/10

Very difficult to deal with ( % -65.00) Very difficult to deal with ( % -65.00) Very rude when asked to cancel my subscription on the day it expired ( % -39.00) I was billed for a family membership and it is only myself ( % 0.00) $!! They said they would downgrade the membership to $ but would not cancel and refund the $ ( % 0.00) I went back and read in terms that I needed to cancel hours before the actual day I called ( % 0.00) I did not appreciated the way I was talked to ( % -10.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) very disrespected ( % 20.00) I wish they would have worked with me ( % 0.00) I do not need this stress at this time ( % 0.00) I did not see the "one" email they sent ( % 0.00) My fault, but I did call the day of the expiration ( % 0.00) Date of experience: October , ( % 0.00)

trustpilot

NEGATIVE 😕

2018/1

HORRIBLE CUSTOMER SERVICE, HORRIBLE COMPANYI have been on hold with the Ifit nourish part of this company to take care of a return order, and I have been on hold for literally hours and minutes ( % -100.00) I had cancelled my account prior to so that I would not continue to get these orders however, somehow they reactivated my account and charged me the $ ( % 0.00) for the product I did not want, and in order to be helped, customer service (whom I waited on hold for minutes for) said they needed to transfer me to the billing department and now I have been on hold with them for hours and minutes ( % 0.00) This is a horrible company and I would suggest to anyone looking into this company to stay far away from it and find something else ( % -45.00) Date of experience: January , ( % 0.00)

trustpilot

NEGATIVE 😕

Nordic Track ifit bike experienceI have spent hours of time on hold for service ( % -10.00) My Nordic Track Bike has not worked in months part delivered did not work ( % 0.00) It has been a very disappointing experience ( % -78.00) Bike is basically going to the junk yard, very sad for me ( % -65.00) Date of experience: February , ( % 0.00)

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