SentiSolv
Gofahwcom
Source of reviews: trustpilotAll times
Number of Reviews
10948
is above the industry average
a industry avg. is 6452 Number of Sentences
54361
is above the industry average
a industry avg. is 35224 Company Sentiment Score
23%
is above the industry average
a industry avg. is % 0 % of Answered Reviews
19.71%
is above the industry average
a industry avg. is 19 Company Response Time
2.23
is above the industry average
a industry avg. is 2Filter Keywords
These words are ordered by the frequency. Most common words reflect the most common themes| Word | Frequency ⤵️ | Positive Percentage ⤵️ | Negative Percentage ⤵️ | Category ⤵️ |
|---|---|---|---|---|
| servic | 7538 | 75.68 | 20.17 | |
| first | 5788 | 72.99 | 26.79 | |
| american | 5202 | 72.31 | 27.69 | |
| warranti | 4314 | 66.67 | 33.33 | |
| repair | 3376 | 71 | 22.66 | |
| contractor | 3295 | 68.92 | 28.41 | |
| claim | 2603 | 68.53 | 27.41 | |
| problem | 2447 | 76.5 | 17.59 | |
| replac | 2278 | 63.98 | 32.2 | |
| custom | 2248 | 64.59 | 33.13 | |
| great | 2147 | 88.21 | 6.95 | |
| respons | 1457 | 77.21 | 19.3 | |
| februari | 1454 | 0 | 0 | |
| water | 1397 | 70.87 | 26.43 | |
| cover | 1298 | 67.47 | 28.72 | |
| march | 1222 | 33.33 | 66.67 | |
| never | 1187 | 51.86 | 39.88 | |
| experi | 1141 | 74.17 | 16.82 | |
| request | 1140 | 69.54 | 26.76 | |
| contact | 1091 | 67.72 | 29.85 | |
| order | 1086 | 60.97 | 35.48 | |
| recommend | 1071 | 72.92 | 24.79 | |
| technician | 1060 | 65.2 | 32.37 | |
| anoth | 1043 | 55.88 | 42.46 | |
| compani | 1036 | 72.32 | 26.79 | |
| plumber | 1032 | 71.11 | 24.26 | |
| profession | 966 | 90.92 | 7.35 | |
| excel | 949 | 94.16 | 1.4 | |
| someon | 944 | 62.35 | 35.37 | |
| money | 937 | 59.33 | 39.41 | |
| alway | 916 | 85.53 | 9.59 | |
| phone | 915 | 65.04 | 32.32 | |
| thank | 897 | 84.34 | 10.1 | |
| januari | 893 | 0 | 0 | |
| provid | 892 | 79.33 | 17.16 | |
| heater | 890 | 75.25 | 20.52 | |
| receiv | 887 | 65.13 | 26.71 | |
| quick | 882 | 95.98 | 2.65 | |
| plumb | 854 | 75.78 | 19.96 | |
| refriger | 832 | 54.77 | 41.91 | |
| complet | 787 | 70.41 | 23.25 | |
| assign | 777 | 73.1 | 23.93 | |
| schedul | 759 | 78.61 | 17.27 | |
| applianc | 725 | 68 | 29.65 | |
| pleas | 687 | 85.88 | 12.82 | |
| without | 683 | 55.7 | 42.68 | |
| person | 658 | 69.27 | 25.51 | |
| contract | 641 | 67.92 | 29.02 | |
| appoint | 635 | 64.58 | 33.38 | |
| happi | 598 | 96 | 0 | |
| everi | 596 | 33.33 | 66.67 | |
| instal | 596 | 69.15 | 28.46 | |
| within | 594 | 79.62 | 15.92 | |
| respond | 576 | 82.28 | 13.71 | |
| later | 576 | 57.61 | 41.09 | |
| worst | 573 | 17.73 | 82.27 | |
| resolv | 570 | 60.32 | 32.74 | |
| process | 566 | 86.1 | 11 | |
| quickli | 555 | 0 | 0 | |
| follow | 553 | 78.88 | 18.33 | |
| differ | 550 | 66.39 | 31.11 | |
| effici | 520 | 93.5 | 1.57 | |
| after | 513 | 67.45 | 30.52 | |
| purchas | 512 | 63.9 | 35.06 | |
| final | 497 | 63.26 | 34.25 | |
| better | 494 | 86.62 | 12.41 | |
| right | 491 | 84.63 | 14.63 | |
| answer | 488 | 61.31 | 26.28 | |
| charg | 483 | 64.82 | 32.69 | |
| repres | 478 | 72.16 | 25.45 | |
| cancel | 478 | 53.87 | 44.52 | |
| inform | 475 | 70.6 | 26.1 | |
| horribl | 472 | 18.3 | 81.05 | |
| system | 471 | 55.85 | 41.14 | |
| everyth | 458 | 76.95 | 18.07 | |
| check | 452 | 68.96 | 29.25 | |
| coverag | 450 | 67.69 | 28.97 | |
| dishwash | 448 | 68.51 | 26.81 | |
| prompt | 444 | 87.33 | 4.89 | |
| satisfi | 435 | 90.03 | 8.5 |
Ngrams Look-up
These words are ordered by the frequency. Most common words reflect the most common themes.- servic
- first
- american
- warranti
- repair
- contractor
- claim
- problem
- replac
- custom
- great
- respons
- water
- cover
- march
- never
- experi
- request
- contact
- order
- recommend
- technician
- anoth
- compani
- plumber
- profession
- excel
- someon
- money
Frequently Used Ngrams
When two or more words are juxtaposed, they are naming as 'ngrams'. Ngram analysis is good for when some concept is defined by more than one words.- date experience
- home warranty
- american home
- american home warranty
- experience february
- customer service
- experience august
- date experience february
- experience june
- experience november
- date experience august
- experience september
- experience january
- experience october
- experience december
- date experience june
- date experience november
- date experience september
- water heater
- date experience january
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Sentiment highlighting treshold %: 50
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