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Aventon

Source of reviews: trustpilot

All times

Number of Reviews

is below the industry average

bike industry avg. is 151

Number of Sentences

228

is below the industry average

bike industry avg. is 1156

Company Sentiment Score

Not calculated

bike industry avg. is % 0

% of Answered Reviews

Not calculated

bike industry avg. is 0

Company Response Time

Not calculated

bike industry avg. is 0

(bike)

Word	Frequency ⤵️	Positive Percentage ⤵️	Negative Percentage ⤵️	Category ⤵️
aventon	51	100	0	Product
custom	45	53.33	46.67	Service
order	38	70	30	Service
servic	38	46.67	53.33	Service
batteri	28	33.33	33.33	Product
month	15	50	50	Service
receiv	13	66.67	33.33	Product
august	12	0	0	Service
email	12	62.5	37.5	Service
charg	11	50	33.33	Product
purchas	9	25	75	Product
replac	9	60	40	Product
first	8	80	20	Service
contact	8	83.33	16.67	Service
stock	8	28.57	57.14	Price
sever	7	83.33	16.67	Price
warranti	7	0	0	Product
support	7	100	0	Service
problem	7	40	60	General
bought	7	75	25	Price
later	7	83.33	16.67	Service
could	6	25	75	General
simpl	6	60	40	Product
vendor	6	100	0	Product
everi	5	0	0	Product
bracket	5	100	0	Product
origin	5	100	0	General
place	5	71.43	28.57	Service
experi	5	55.56	40.74	Price
novemb	5	0	0	Product
screw	5	100	0	Product
level	5	0	100	Product
happen	5	100	0	Emotion
review	5	20	80	General
person	5	66.67	33.33	Service
aventur	5	100	0	Product
dealer	4	100	0	Price
refund	4	100	0	Service
septemb	4	0	0	Product
built	4	100	0	Service
found	4	75	25	General
control	4	100	0	Service
model	4	50	0	Service
adventur	4	100	0	Product
honor	4	0	50	Service
retail	4	50	50	Price
recommend	4	66.67	33.33	General
expect	4	100	0	Emotion
avoid	4	33.33	66.67	Emotion
pedal	4	0	100	Product
throttl	4	0	100	Product
product	4	66.67	33.33	Product
terribl	4	0	0	Product
solut	4	83.33	16.67	Product
answer	4	75	25	Emotion
almost	4	0	100	Price
deliveri	4	0	0	Product
websit	4	50	50	Product
arriv	4	100	0	Product
light	4	100	0	Product
thought	3	66.67	33.33	Price
demand	3	50	50	Price
yesterday	3	50	50	Service
power	3	100	0	Service
promis	3	50	50	General
display	3	100	0	Product
realli	3	0	0	Product
repeat	3	66.67	33.33	Emotion
complet	3	100	0	Service
expens	3	50	50	Product
exceed	3	100	0	Emotion
spent	3	33.33	66.67	Price
charger	3	50	50	Price
buyer	3	100	0	Service
suspens	3	100	0	Service
longer	3	33.33	66.67	Price
respons	3	66.67	33.33	Service

All Reviews

ⓘ

Sentiment highlighting treshold %: 50

Some reviews are not visible due to performance.

Reviews

Positive reviews

trustpilot

POSITIVE 🙂

2021/0

Absolutly no one to talk to! ( % 0.00) !I received my Level bike very quickly and it was pretty simple to assemble. ( % 22.78) However, there was an issue with the controls which prevented the motor from turning on. ( % 0.00) There is no one to talk at Aventon. ( % 0.00) They spin that as for our benefit that they'll respond to an email within to hours!! ( % 0.00) Insane. ( % -100.00) And if they misunderstood my question? ( % 0.00) Well, send an email and wait another week! ( % 0.00) After a friend fixed the control issue, the bike was marvelous! ( % 55.00) Then, days later, something happened to the battery and the motor doesn't work again. ( % 0.00) I will ship the bike back and contest the charge on my credit card if Aventon dreams of charging a % restocking fee. ( % 0.00) What a poorly run company!Date of experience: August , ( % -40.00)

trustpilot

POSITIVE 🙂

2021/1

TerribleTerrible. ( % 0.00) You can't reach anyone. ( % 0.00) They do not respond to emails. ( % 0.00) I have waited months on my order to ship,( a basket and some fenders) and no one has anything to say. ( % 0.00) I'm going to file a complaint for fraud with the FTC and seek legal action if the credit card company won't refund my money. ( % 0.00) DO NOT ORDER FROM THESE PEOPLE, YOU WILL GET NOTHING.Date of experience: September , ( % 0.00)

trustpilot

POSITIVE 🙂

2023/3

I ordered an aventure model from a...I ordered an aventure model from a Canadian retailer let me tell you absolutely horrible customer service after going back and forth for several months with customer support they finally sent me the new suspension it turns out the preload adjustment on the original forks had snapped therefore aventon had shipped a new suspension to me, which I had to pay for the shipping The new forks came without a built in star screw goodluck to you if you ever have to service your bike no ordinary bike shop will be able to service aventon bike as all the parts are specifically built for aventon bikes by their manufacturer in China The new forks doesn't come with a built in star screw used to secure the suspension on to the bike its been months and I'm still waiting to resolve this issue Customer support told me that the star screw is interchangeable which is a lie once you take the star screw out you can't just reuse it on a different set of forks They told me only the original shocks come with the built in star screw after months of waiting and all the money spent I'am a completely unsatisfied customer they send me a part which is incompatible with their aventure model was this worth iit definitely not buyers bewareDate of experience: August , ( % 8.53)

trustpilot

POSITIVE 🙂

2023/0

I bought AVENTON PACE . ( % 0.00) on...I bought AVENTON PACE . ( % 0.00) on aventon.com a few days ago. ( % -20.00) Yesterday I received it. ( % 0.00) I charged the battery as the manual said. ( % 0.00) At first, the battery light is flashing green, and the charger is red. ( % 11.25) About five hours later, the charger turned green, and the battery light is off. ( % 6.67) I thought it would be normal. ( % 15.00) I installed the battery and tried to press the battery button to turn on the ebike. ( % 0.00) It did not work at all. ( % 0.00) I tried several times, the ebike power was on and the battery light was still off. ( % 20.00) The display showed the battery had % power. ( % 0.00) I tired several times and turned off the battery, and tried to turn it on. ( % -20.00) I found it was really hard to press the battery button to turn it on or off. ( % -29.17) The battery light is always off. ( % 40.00) I contacted the Aventon.com customer service in time, but they just repeated the same words over and over, and no one came up with a solution. ( % 0.00) I just bought a ebike, and I haven't ridden it yet, the battery is not working well. ( % 0.00) Aventon customer service failed to provide any timely technical repair service, but my requests appeared solved. ( % -25.00) It's ridiculous. ( % -33.33) I called the custom service today, they said I had to return the battery first. ( % 25.00) What if they do not send me a new one? ( % 13.64) I paid over $, and I haven't ridden it once. ( % 0.00) Based on their service, I don't know how long it will take to get it repaired.Date of experience: January , ( % -5.00)

trustpilot

POSITIVE 🙂

2023/0

I ordered a bike as a gift and it...I ordered a bike as a gift and it arrived with some scratches in the paint. ( % 0.00) I contacted customer service who recommended I take the bike to a local dealer who had a new replacement on hand. ( % 6.82) I took it to the dealer, but they wanted to charge me $ to swap out the bikes because they needed to cover their "build costs." ( % 0.00) I said no - and returned the bike at the shop and ordered a new one. ( % 13.64) I didn't realize until I got home that the shop had not refunded me the $ shipping charge so I again contacted customer service, and the promptly refunded my $ shipping charge. ( % 0.00) The replacement bike I ordered came in good condition and I appreciated the great customer service from Aventon - not so much from the local bike dealer that carried Aventon bikes.Date of experience: December , ( % 38.00)

trustpilot

POSITIVE 🙂

2023/3

Do NOT trust the company customer...Do NOT trust the company customer service! ( % 0.00) I would like to clarify that I own an Aventon bike and have not had any problems with the bike itself. ( % 60.00) I bought it from a third party vendor and have continued to have that vendor service it without any issue. ( % 0.00) However, I live in a cold US state and when winter was approaching, I realized I had lost my key to unlock the battery to move it inside to a warmer storage location. ( % -11.59) I called Aventon technical support to find out if it was faster to order a replacement key from them or take it to the vendor shop. ( % 0.00) The CS person I worked with recommended that Aventon could get me a replacement key quickly, he filled out an online order template and emailed it to me to complete. ( % 16.67) I did complete the order that same day. ( % 5.00) Then, a couple weeks went by with me receiving "your order is delayed" emails. ( % 0.00) So I called back to Aventon customer service with my order number. ( % 0.00) I explained that it was getting too cold in my region soon to transport my bike to the vendor shop (I don't have a vehicle that can transport that bike weight). ( % -60.00) That representative apologized that the first person should have told me replacement key orders can take a while but she would try to expedite my process. ( % 12.50) She would let me know what she found out soon. ( % 0.00) I did not hear back. ( % 0.00) Another few weeks went by and I just received an email from a THIRD customer service person saying the company doesn't make replacement keys anymore and their only alternative solution would require me to bring my bike into a bike shop to have it installed. ( % -6.67) That could have been an option when I placed the order but it is a month later and getting my bike to a third-party vendor shop is no longer an option. ( % 0.00) I've been jerked around for a month, spoken to three separate service representatives and now end up with no solution except added expenses of warm storage of the bike, or transportation to a shop. ( % 60.00) Both of these expenses would have be avoidable a month ago when I started these conversations if I had gotten the correct information from ANY of the first representatives I talked to in a timely fashion. ( % 25.00) Not going to use Aventon products in the future and we are cancelled my husband's bike order from our vendor for the spring (he was going to be a new customer) based on this experience and how bad the customer service experience was! ( % -24.62) Would NOT recommend using their company even though the bike itself has had no problems.Date of experience: December , ( % 0.00)

trustpilot

POSITIVE 🙂

2023/0

Improved Customer Service experienceSo, it did take a lot more effort than it should have, but I finally received some parts... ( % 25.00) I was originally missing the bracket for the rear rack. ( % -20.00) They sent me a reflector first. ( % 25.00) (??) ( % 0.00) Then they sent an entire rack set again, out of which I took the needed bracket. ( % 0.00) A few weeks later I received a bracket only. ( % -6.67) Then about a week later I received more brackets. ( % 25.00) Not really sure what is going on over there, but I did get what I needed even though it took several weeks and many more attempts. ( % 18.75) They also processed a refund for the original rear rack, which was unexpected, but appreciated. ( % 22.50) Now I feel like this purchase is back on even ground and I can start enjoying the bike without resenting the company. ( % 25.00) Thank you Aventon.Date of experience: August , ( % 0.00)

trustpilot

POSITIVE 🙂

2021/0

Customer Service issues are preventing...Customer Service issues are preventing me from riding my bike. ( % 0.00) I received confirmation that they had received my email regarding the on/off, speed and display controller being defective on // and : AM. ( % 0.00) Almost a week later and I still haven't gotten a response. ( % 0.00) My bike is beautiful and I love it, I simply want it to work. ( % 45.00) Update: Thankfully I was contacted via email at : PM last night, /. ( % 0.00) A new part is apparently going to be shipped to me. ( % 9.32) I'm waiting for confirmation and hoping to change this to a star review in the end.Date of experience: May , ( % 0.00)

trustpilot

POSITIVE 🙂

2023/0

Don't buy an Aventon!! ( % 0.00) !I bought an Aventon Aventure for my wife in and she has only been able to ride it a handful of times due to the fact that there are constant issues with the battery and signal to the controls. ( % 9.38) Most of the time when we try to start it, nothing happens. ( % 50.00) Forget about trying to contact this company, customer support is non existent. ( % 0.00) The support number doesn't work and they won't answer emails.Date of experience: July , ( % 0.00)

trustpilot

POSITIVE 🙂

2022/0

I love my Aventon Level but their...I love my Aventon Level but their support leaves a lot to be desired. ( % 50.00) I crashed my bike and smashed the display and it's mounting bracket. ( % 0.00) I have tried several times to order a new part but they do not have anyway to order the part online or by phone...Date of experience: August , ( % 6.82)

trustpilot

POSITIVE 🙂

2023/0

Time to lawyer up Aventon Canada!Bought two "new" Level in mid july . ( % 6.82) One of them arrived with a scratch on the handlebars post... didn't bother me too much at the time. ( % 20.00) The e-bike performed well until last Tuesday August th. ( % 0.00) But while riding, it suddenly powered off by itself. ( % 0.00) It is not turning on anymore. ( % 0.00) Only three weeks old bike! ( % 6.25) Contacted Aventon and performed every test they suggested from home. ( % 0.00) Myself. ( % 0.00) No solution yet. ( % 0.00) I specifically asked to be fully reimbursed and they ignore my legitimate demand. ( % 0.00) They are now only writing that they will "happily " help me without suggesting any kind of support. ( % 46.67) There are no dealers here. ( % 0.00) The closest is in Toronto km from my house... And I repeat, I used my ebike only - hours at the most. ( % 25.00) This is unacceptable! ( % 0.00) I thought Aventon was a good company....Date of experience: August , ( % 70.00)

trustpilot

POSITIVE 🙂

2023/0

Aventon doesn't have batteries or partsI needed a new battery and related parts to replace their original parts that had failed. ( % 0.28) My shop said that Aventon didn't have them in inventory and they didn't know when they would.Date of experience: September , ( % 0.00)

trustpilot

POSITIVE 🙂

2021/1

I placed an order in August with a...I placed an order in August with a promised ship date of rd Sept , needless to say that did not happen, after contacting their customer service via text on numerous occasions I was promised that my order for two Adventure bikes would ship latest end of October, needless to say that did not happen either. ( % -12.50) After complaining and threatening to cancel my order they did ship out one Adventure bike in early November. ( % 10.00) When I check on their web site the second bike I ordered a step through Adventure s/m in Red is listed as "in stock and ready to ship" no doubt to entice new buyers to fall into the same trap as so many others and place an order. ( % 13.94) Today (Nov th) called them again and got the same verbatim replies as to why my order has not shipped. ( % 0.00) I told them I wanted someone to call me, according to the customer service person she put in the request for a supervisor to call me to explain why my order has not shipped after nearly months. ( % 10.00) Lets see what happens I am not holding my breatheDate of experience: November , ( % 0.00)

trustpilot

POSITIVE 🙂

2021/1

Do not use this company!! ( % 0.00) !Do not use this company!!! ( % 0.00) Really bad experience with their customer service and one product in particular, the Aventon Aventure. ( % -26.67) I ask customer service for a simple measurement and after more than a week I was directed to their website for the answer in which that measurement is not available. ( % 10.00) After more than a month of waiting for delivery(understandably so because of lack of parts,shipping and so on) I received my brand new bike yesterday. ( % 31.82) Now the problem is the battery does not turn on at all. ( % 0.00) After trying to turn on for more than half a day I just gave up and sent a warranty claim for a k bike. ( % 16.67) Lets see how long it takes to address this issue....Date of experience: September , ( % -5.00)

trustpilot

POSITIVE 🙂

2021/0

AVENTON EXCEEDED ALL OF MY EXPECTATIONS!AVENTON EXCEEDED ALL OF MY EXPECTATIONS! ( % 0.00) I found Aventon after a highly disappointing first time buyers experience with Sondors. ( % -17.50) Please learn from my lesson and order your ebike from AVENTON! ( % 0.00) Aventon has exceeded my expectations in every aspect. ( % 0.00) Ordering was a breeze and my bike arrived much sooner than expected. ( % 5.00) The customer service is phenomenal and Aventon was very responsive to all inquires. ( % 35.00) I asked several questions between ordering and arrival and I was amazed by Aventon each step of the way. ( % 0.00) Prior to ordering, I participated in a Coffee & GO webinar session that Aventon held on their YouTube channel. ( % 0.00) During the Coffee & GO session Aventon took the time to answer all of the participant's questions (impressive.) ( % 100.00) If you are looking for a fantastic ebike coupled with high quality customer service, be sure to place your order with Aventon. ( % 35.33) When purchasing through Aventon, you are awarded with points on your purchase which in turn can be used to earn free/reduced cost merchandise/accessories on their well designed website. ( % 0.00) You can also earn additional reward points for following Aventon on their various social media platforms by referring customers to them. ( % 1.11) You are going to fall in love with your new Aventon ebike! ( % 33.52) Enjoy all of your adventures!Date of experience: May , ( % 40.00)

Needs attention

Negative reviews

trustpilot

NEGATIVE 😕

2021/1

Look elsewhere - the product isn't worth the nightmareLike others leaving reviews here, we ordered a bike many weeks ago, and have not received it. ( % 40.00) They charged my credit card immediately and have been holding on to my money since that time. ( % 0.00) As an insult to injury, the bike shows "In Stock And Ready To Ship" on their website. ( % 20.00) Every time I reach out to their customer service, it's a multiple day wait for a response, and every time, they share no useful information and refuse to explain why an "in stock" item has not been shipped in + months. ( % -7.50) It seems they are either plainly lying to new customers about the availability of their product or withholding my order. ( % -3.90) We all understand the current challenges that companies are facing, but no other company has treated us this way. ( % 3.13) The blatant false advertising and lack of communication with customers is just next level.Date of experience: November , ( % -30.00)

trustpilot

NEGATIVE 😕

2022/0

Worst customer service possibleWorst customer service possible. ( % -50.00) Am a customer, spent almost $ and can't get anyone to answer a simple email. ( % -5.00) Ridiculous. ( % -33.33) THE WORST.Date of experience: August , ( % 0.00)

trustpilot

NEGATIVE 😕

2022/1

All I can say is I'm incredibly...All I can say is I'm incredibly disappointed. ( % -75.00) I spent months researching bikes. ( % -10.00) My main criteria was is it portable? ( % 16.67) Does it have throttle on demand? ( % 0.00) And can I choose to use throttle only without pedaling? ( % 0.00) The Aventon Sinch Step through was advertised on their own website as all of these things and on every YouTube review I could find. ( % 60.00) Well I received my bike yesterday. ( % 0.00) Did the assembly. ( % 0.00) Charged up the battery and headed out for my first ride. ( % 25.00) To my surprise....there was no throttle on demand. ( % 0.00) And I could not use the throttle without pedaling. ( % 0.00) If I striped pedaling the motor would cut off. ( % 0.00) It was concerning at first but I thought clearly I've missed something. ( % 17.50) I'll go back home and figure it out. ( % 0.00) Well after hours and hours of going over the bike, reading the manual front to back several times and searching endlessly through the app, I found nothing. ( % -4.17) No way to correct the problem. ( % 0.00) No way to get the bike to do what Aventon claims it will do. ( % 0.00) I feel mislead, deceived and lied to by this company. ( % 0.00) This was an expensive purchase for me. ( % -50.00) I don't just have to throw around. ( % 0.00) I am appalled and there is no limit to the amount of negative reviews I will be giving this company. ( % -55.00) I will shout it to anyone who will listen. ( % 0.00) It's just not right.Date of experience: March , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/0

Terrible company who sells bad...Terrible company who sells bad batteries and has horrible customer service. ( % -90.00) They will do everything and give you the runaround to avoid fixing issues . ( % 0.00) In this case trying to get them to replace two bad batteries under warranty is a nightmare . ( % -70.00) Selling . ( % 0.00) bad batteries to customers is how this company does business . ( % -70.00) A quick google search will tell how awful they are as a company. ( % -33.33) Don't be fooled by the paid wonderful reviews . ( % 100.00) Google Aventon complaints and you will see real reviews . ( % 20.00) F with BBB is pathetic since as a company you can buy a higher rating. ( % -37.50) Wish I followed my advice and googled complaints before purchasing.Date of experience: October , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/0

Terrible after sale serviceTerrible after sale service. ( % -100.00) Had warranty issue almost right away, they took forever to address and couldn't care less. ( % 5.95) Customer service on hold is just as bad. ( % -70.00) Look for good comments regarding another brand and buy there, you'll be glad you did.Date of experience: July , ( % 60.00)

trustpilot

NEGATIVE 😕

2023/2

AVENTON didn't honor it's warranty.We purchased an AVENTON bike for our son and within a couple months were have major problems including it no longer providing pedal assist and a smoking battery. ( % 6.25) We took it to the shop who after two months had still not received the needed parts from AVENTON. ( % 0.00) It was under warranty. ( % 0.00) They fixed it using generic parts but the problems repeated and the bike is now two weeks past it's one year warranty. ( % -5.00) The company failed to meet it's warranty obligation. ( % -50.00) I recommend avoiding this brand.Date of experience: September , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/0

Terrible customer serviceTerrible customer service. ( % -100.00) I purchased an Aventon bicycle that was delivered damaged. ( % 0.00) After sending multiples emails, trying live chat and calling multiple times, I'm making no progress. ( % 6.82) They're great at selling bicycles, but don't buy the bike if you want any customer service assistance.Date of experience: July , ( % 80.00)

trustpilot

NEGATIVE 😕

2023/1

BRUTAL serviceBRUTAL service! ( % -100.00) My charger died months after purchase and because I bought it from BestBuy they said there was nothing they could do for me. ( % 0.00) Oh, they'll sell me a $ adapter but otherwise, beat it. ( % 0.00) They gave me an email to contact but I messaged them twice an never heard back. ( % 0.00) AVOID this company! ( % 0.00) -ShaneDate of experience: August , ( % 0.00)

trustpilot

NEGATIVE 😕

2023/0

I ordered and paid for two simple...I ordered and paid for two simple parts, in stock, I was told that they were on the way. ( % 0.00) days later and no sign of them and no communications from Aventon at all. ( % 0.00) They have disappeared after my simple purchase. ( % 0.00) Wife cannot ride bike until parts come and there is absolutely no word. ( % -10.00) Want to know why Aventon gets such bad customer reviews, this is it. ( % -35.00) VERY POOR SHOW.Date of experience: July , ( % -52.00)

trustpilot

NEGATIVE 😕

2022/0

Do not buy a bike from this companyDo not buy a bike from this company. ( % 0.00) They don't have bad customer service. ( % -70.00) THEY HAVE NO CUSTOMER SERVICE. ( % 0.00) I have been waiting for a replacement Pace battery for longer then I've owned the bike. ( % 0.00) Glad I put off buying the second Avention . ( % 25.00) Canablize from stock to help your customer.Date of experience: November , ( % 0.00)

trustpilot

NEGATIVE 😕

2021/1

Retailers have stopped stocking Aventon...Retailers have stopped stocking Aventon bikes. ( % 0.00) Rotations in Southampton advised that even as a retailer it is impossible to reach this company. ( % -66.67) Who would invest almost $, for this kind of experience as a consumer. ( % 60.00) I had ordered a bike in August with a delivery date that was fictitious. ( % 0.00) Even if there is a problem with distribution, other companies---like GoCycle and Biria---keep their customers advised about order status and offer customer service with a live person all the time. ( % 0.57) I cancelled my Aventon order after a month and the promised delivery date when no delivery was in sight. ( % 0.00) Yikes! ( % 0.00) Caveat emptor! ( % 0.00) !Date of experience: November , ( % 0.00)

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Aventon

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