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SVS

Source of reviews: pissedconsumer

All times

Number of Reviews

is the same with the industry average

eyewear-store industry avg. is 73

Number of Sentences

463

is the same with the industry average

eyewear-store industry avg. is 463

Company Sentiment Score

Not calculated

eyewear-store industry avg. is % 0

% of Answered Reviews

Not calculated

eyewear-store industry avg. is 0

Company Response Time

Not calculated

eyewear-store industry avg. is 0

(eyewear-store)

Word	Frequency ⤵️	Positive Percentage ⤵️	Negative Percentage ⤵️	Category ⤵️
glass	124	53.19	44.68	Product
store	26	60	40	Service
scratch	25	57.14	42.86	Product
order	23	43.75	50	Service
charg	22	85.71	14.29	Product
insur	22	40	60	Product
contact	22	44.44	55.56	Service
custom	21	46.67	53.33	Service
never	21	60	33.33	General
servic	21	50	50	Service
frame	20	33.33	66.67	Product
could	19	41.67	58.33	General
prescript	17	33.33	53.33	Service
vision	16	66.67	33.33	Service
right	16	62.5	37.5	Price
first	15	70	30	Service
purchas	14	57.14	42.86	Product
script	13	31.82	59.09	Service
doctor	13	33.33	66.67	Service
manag	12	75	25	Price
wrong	12	22.22	77.78	General
daughter	10	50	50	Brand
safeti	10	0	0	Product
appoint	10	20	80	Service
someon	10	62.5	37.5	Product
price	9	83.33	16.67	Financial
better	9	50	50	Price
employe	9	75	25	Service
replac	9	50	50	Product
happen	9	50	50	Emotion
phone	9	28.57	57.14	Service
alreadi	9	0	0	Product
someth	8	57.14	42.86	Price
clean	8	75	25	Product
place	8	45.45	54.55	Service
think	8	71.43	28.57	Emotion
correct	8	66.67	33.33	Emotion
later	8	83.33	16.67	Service
month	8	66.67	33.33	Service
anyth	8	33.33	50	Price
bought	8	71.43	28.57	Price
money	7	42.86	42.86	Price
horribl	7	0	100	Product
recommend	7	60	40	General
eyeglass	6	100	0	Product
woman	6	100	0	Service
thank	6	0	100	Emotion
offic	6	100	0	Service
close	6	40	60	Price
enough	6	80	20	Product
copay	6	0	100	Service
locat	6	60	40	Emotion
credit	6	100	0	Service
found	6	75	25	General
schedul	6	50	50	Product
receiv	6	50	50	Product
answer	6	40	60	Emotion
warranti	6	0	0	Product
staff	6	60	40	Service
extra	5	100	0	Price
complet	5	75	25	Service
corpor	5	100	0	Product
clearli	5	0	0	Product
proof	5	100	0	Product
believ	5	100	0	General
cancel	5	75	25	Service
thought	5	40	60	Price
explain	5	75	0	Emotion
86.20	5	100	0	Product
brought	5	75	25	General
experi	5	60	40	Price
everyth	5	25	75	Price
profession	5	71.43	28.57	Service
pocket	5	40	60	Product
peopl	5	20	80	Price
extrem	5	66.67	33.33	Price
brand	4	100	0	Product
entir	4	66.67	33.33	Product

All Reviews

ⓘ

Sentiment highlighting treshold %: 50

Some reviews are not visible due to performance.

Reviews

Positive reviews

pissedconsumer

POSITIVE 🙂

2017/0

I wouldn't even give them a star if I didn't have to! ( % 0.00) I bought $ ray bans from svs vision for my three year old son. ( % 10.00) This is his first time ever having glasses they fell off of his face and the dog grabbed a hold of them my son had them for two days and they're completely ruined and SVS vision is telling me I have to pay another $ in order for him to have glasses again so I paid $ for him to wear glasses for two days. ( % 17.50) I was told there was a warranty thinking if something like this happened they would gladly fix the problem but no that was a lie they will pay % even if it was days of having glasses, they don't take care of their customers, they don't take care of anything if accidents happen, all they want is more money. ( % 50.00) Go somewhere else especially if it's for a child ( % 0.00)

pissedconsumer

POSITIVE 🙂

2016/0

Called svs to make sure I payed for my contacts and someone already picked them up which wasn't me. ( % 50.00)

pissedconsumer

POSITIVE 🙂

2016/1

,,the glasses are cheap and so are the frames I had him for months and the glasses fell apart I took them back and they wanted to charge me $ to fix themwhen I got the glasses to the store they told me that they wanted $ to repair them I really think the service and the employees are not well trained to be blunt I think that SVS is a rip-off and the manager it was rude what more can I say butt don't get your glasses from here they suck ( % 6.67)

pissedconsumer

POSITIVE 🙂

2016/0

I went into SVS east beltline working with the manager getting eye glasses adjusted it was closing pm. ( % 0.00) I don't remember her name she was at all African American woman and she looked at the manager and said to her if you feel safe I'm going to leave. ( % 16.67) I felt as if that was a derogatory statement as if I was a mother or something and I believe that this woman should be removed from the customer service at SVS. ( % 0.00) I hope that the corporate office is my complaint and takes it to heart because the manager at this store is amazing and the people that she has his employees have poor customer service skills and they are just below the standard that I believe SVS has for their employees ( % -2.00)

pissedconsumer

POSITIVE 🙂

2016/1

I received a new pair of glasses during October , the glasses started giving me proble about mid . ( % 6.82) The plastic on the temple came loose, so I crazy glued both of them, after having sore ear for a long time. ( % -24.23) The lens begin to fog and not did not seem to stay clean, even though I used the spray and cleaning material from SVS. ( % 36.67) About /, give or take a month, I noticed that I was not able to see clearly and upon close examination I found that the lens were developing scratches. ( % -7.50) As I cleaned the glasses, with the SVS solution and pads, the lens scratches became worse. ( % -40.00) After ignoring this this for a while, enough was enough! ( % 0.00) Between March and , , I went to SVS to show them the scratches and the service reps acted as though I used a brillo pad or sandpaper to clean the glasses. ( % 36.67) I have been wearing glasses since I was , I'm now! ( % 0.00) So do you think I need a lesson in eyeglass maintenance? ( % 0.00) There is something definitely wrong with the lens, because my purchased glasses about the same time that I did and she is having similar issues. ( % -16.67) I even took the glasses I was wearing when I purchased the new ones and I also brought in two pair that I had to years ago and they had no scratches. ( % 13.64) But according to the SVS reps I scratched the coating, really!!! ( % 39.06) I was eventyally offered a new lens at a cost of $+, I only pad about $, out of pocket for the complete pair. ( % 7.88) It would seem that a company with good ethnics would have admit the fault and corrected the problem, not SVS. ( % 70.00) Needless to say, I will be a strong advocate against purchasing eyewear from SVS. ( % -3.33) I can't get new glasses until /, so I have to wear my old glasses until then...this sucks! ( % -4.62) ! ( % 0.00)

pissedconsumer

POSITIVE 🙂

2015/0

SVS in Imlay City mi. ( % 0.00) Told eye doc I loved by multi focal contacts , needed new exam and script. ( % 41.82) He did exam and then a trial pair of a different brand. ( % 0.00) Told him I didn't like that brand but he insisted. ( % 0.00) They sucked . ( % 0.00) Then when script new ones came in, they were not multi focal . ( % 13.64) Then they ordered they got in the militia focal , right script , but wrong brand . ( % -10.71) Again the lens suck. ( % 0.00) Third try , got right brand in but not multi focal . ( % 14.29) Having the right contacts is kinda important to a night shift cop on my book. ( % 34.29) SVS VISION? ( % 0.00) *** ! ( % 0.00)

pissedconsumer

POSITIVE 🙂

2015/0

My husband went to SVS for daily and safety glasses. ( % 0.00) After waiting / weeks and not hearing if they were ready or not, he called them for an update. ( % 20.00) His daily glasses came in (but they never called him) and come to find out, they never submitted the order on the safety glasses. ( % 0.00) His daily glasses were way over priced. ( % 0.00) He did like the doctor and the staff seemed pretty nice. ( % 42.50) However, we can go elsewhere for same quality and just as friendly atmosphere at a much lower cost than what was paid. ( % 19.17) (not to mention, nothing was offered for making the mistake of not submitting the order on the safety glasses) ( % 0.00)

pissedconsumer

POSITIVE 🙂

2018/0

I enteted the store and the clerk (Dee) was on the phone. ( % 0.00) I walked around looking and waiting for her to ask if I needed help. ( % 0.00) She got another call but it for the guy in the back. ( % 0.00) She called him out and gave him the phone. ( % 0.00) Another customer had walked in prior to the guy taking the phone and she walked around looking at glasses. ( % 0.00) After Dee gave the call to the guy the customet went to her and Dee took care of her. ( % 0.00) I thought the guy would help me after his call but he didn't. ( % 0.00) I was in the store for at least minutes without being acknowledged so I left and went to America's Best Contacts/Eyeglasses. ( % 23.33) I was acknowledged immediately there v ( % 0.00)

pissedconsumer

POSITIVE 🙂

2018/1

I am on a low monthly fixed income yet i managed to save enough money to buy a pair of dollar glasses from your company. ( % 3.33) I paid extra for some "scratch proof coating". ( % 0.00) I am not sure what kind of scratches it prevents but my less than one year old eyeglasses are already scratched. ( % 7.08) How do I know if they even put the coating on the lenses? ( % 0.00) After they scratch the employee will tell you that "it doesn't prevent all scratches". ( % 0.00) Good grief I also paid extra for a warranty. ( % -3.33) I went in to have my less than one year old scratched lenses replaced and it will cost me $. ( % -3.33) I pay half ($) go on my merry way. ( % -16.67) Approximately a week later SVS Vision in Eastpointe MI calls me telling me I need to leave my eyeglasses with them for to days so they can replace these scratch proof coated scratched lenses. ( % -20.00) I said "what?". ( % 0.00) I cannot leave my glasses behind for to days. ( % -40.00) I need them to see. ( % 0.00) I need them to drive. ( % 0.00) I need them to read. ( % 0.00) I need them to work. ( % 0.00) Then they told me they would put a rush on it and would only be to days. ( % 0.00) Had I known this beforehand I would have never bought glasses from your company, and I certainly would have never paid for a warranty, or the scratch proof coating. ( % 21.43) No one ever informed me that to use the warranty i would be without glasses for that long. ( % -5.00) You should beable to replace lenses in house. ( % 0.00) Like America's Best. ( % 100.00)

pissedconsumer

POSITIVE 🙂

2018/0

I recently purchased several pairs of glasses at SVS Vision in Kalamazoo, Michigan. ( % 0.00) At the time, the store had recently opened and everything was new. ( % 6.82) I was so impressed with the comprehensive approach by the entire staff, but especially the services of optician, Leslie, and manager Michael. ( % 33.33) I had an issue with one pair of my sunglasses, so I brought it to the attention of Leslie. ( % 0.00) She collaborated with Manager Michael to find the best solution. ( % 100.00) Once again, the service I received was beyond my expectation, and quickly resolved the issue. ( % 33.33) Both of my experiences, purchasing and servicing, were professionally handled leaving me with the impression that they were sincerely interested in my welfare. ( % 17.50) For those of you who are searching for eye care, and are fortunate enough to discover the crew at SVS ,Kalamazoo, look no further, as you have found the best! ( % 35.00) Thank you Leslie and Michael ( % 0.00)

pissedconsumer

POSITIVE 🙂

2018/0

My wife went there and they charge $. ( % 0.00) for glasses and our part was $.. ( % 0.00) They said she took a special script. ( % 35.71) I called within hrs and canceled the order they had already charge my insurance. ( % 0.00) It took me almost wks to get it off it because it said we had already used that yr. We ended going to their competitor and Guess what same script nothing special and total cost was $. ( % 11.90) our part was $.. WHAT RIP OFF THEY ARE!!!! ( % 0.00) ! ( % 0.00)

pissedconsumer

POSITIVE 🙂

2018/0

I dont know what kind of operation svs is but it looks more like an assembly line, with a purpose to sell glasses. ( % 55.00) I went with my grandfather to get his eyes examined... he went in with a slight headache, and left with double vision and his right eye is now extremely lazy and unaligned. ( % -2.62) The doctor asked him if he had diabetes, he rold them he was borderline, so he put some drops in his eyes, and since then, which was two weeks ago, his vision has worsened. ( % 0.00) His right eye is now drifting to the right on its own, and his vision is double and blurry which is ruining his depth perception. ( % 29.29) He already can barely walk, not being able to see correctly is extremely dangerous for him. ( % -1.67)

pissedconsumer

POSITIVE 🙂

2017/0

A first-time customer going into an SVS for the very first time greeted appropriately I was asked to sit down she had to clear something then a young lady came in with a baby and hey I love babies too but you would think if you had a customer that you would tell your daughter granddaughter or whatever that person was to hold on to take care of the customer that was there before then and then go and take your personal time to enjoy the baby or at least acknowledge the customer and say would you mind since I don't see the baby or whatever the case may be I was in a rush didn't seem to bother her at all that I was sitting there until I decided to get up and leave I will make sure that this story does reach out to everyone that I know so that the location app and Utica across the street from Fraser hockey is aware of the older woman grayish hair thicker woman is not a customer service type of woman you'll be waited on at her convenience not yours ( % 19.88)

pissedconsumer

POSITIVE 🙂

2020/1

On /, I had an eye exam at SVS. ( % 0.00) I was charged full price and my insurance was charged also. ( % 35.00) My co pay through my insurance is $. ( % 0.00) My insurance was not entered correctly instead; I was charged $ and given $ off. ( % 0.00) I called my insurance and they called SVS corporate and spoke with Laura K. who is the manager of their billing department, to correct and reimburse me. ( % 0.00) I have spoken to Laura K. on / and /. ( % 0.00) Laura continues to lie about reimbursing me. ( % 0.00) It has been over a month and I have not received a check correcting their mistake. ( % 0.00) My insurance company called again and spoke with a Judy who apologizes stating someone dropped the ball and check will be sent. ( % 0.00) That was on /. ( % 0.00) Still no check sent days later. ( % 0.00) This company lies to its customers and insurance companies. ( % 0.00) I am reporting SVS for insurance fraud. ( % 0.00) I will make a report to Better Business Bureau and the attorney general. ( % 27.50) I have proof from my insurance company of this issue and have disputed charge with my credit card company. ( % 0.00)

pissedconsumer

POSITIVE 🙂

2020/0

I went in for an eye exam along with a young man that I took with me he had his own insurance and I had my own insurance. ( % 43.33) We had our eye exam which went fine. ( % 41.67) Then when you're done the young man that was with me used his insurance to get his glasses and I paid extra, so he could have special lenses that were scratch proof. ( % 15.24) I pay for his with my credit card from my bank. ( % 0.00) I had a contact lens exam and decided I would order my contacts. ( % 0.00) She said it was $.. ( % 0.00) So I gave her my flex spend card and said use that to charge me with. ( % 0.00) When I went home later I found out that she charged my part which was $. ( % 0.00) to my credit card Instead of my flex spend. ( % 0.00) So I called them the next day and said why did you charge my credit card $. ( % 0.00) I told you to put it on my flex spend... She said I'm not sure what you're talking about I explained to her the whole thing over again. ( % -2.50) I then explained I needed her to give me $. ( % 0.00) back on to my credit card, and she said it's going to take a while to get that back I need to talk to somebody before I do it. ( % 0.00) I said no I want it take it off my card to day I gave her my card number I gave her my flex Spend number, and she could never get it straight. ( % 20.00) Later she told me that I was going to get boxes for that $.which was a lie. ( % 0.00) I would only be able to get boxes for that price, and she charged me out of that $$. ( % 25.00) towards my contact exam that supposedly my insurance would not pay. ( % 0.00) So I told her I don't want contacts from you just cancel my order will then she became even more confused trying to figure out how to charge me. ( % 5.00) As she also made a joke about the fact that OI must have made a mistake I took both cards up the same time maybe I shouldn't do that next time. ( % 0.00) Which is obviously not funny. ( % -12.50) I said when will I get my $. ( % 0.00) back she said all it'll probably take a week or so. ( % 0.00) She said it always comes out the same day but you never can get it back that quick hahaha. ( % 13.33) So I canceled and then found out that now I have to wait a week or before they can credit it back to my insurance because it's already been charged therefore a have to wait a week or to get a new pair of contacts that I desperately need......p.s. ( % -15.45) I also forgot to Say that they decided if I didn't pay him the $ before a loft that they had to take the paper right out of my hand because I could not take my exam with me. ( % 28.57) I said charge me the $ like I need to pay, so I can take my prescription with me. ( % 0.00) She finally took my card up there and charged me $ now gave me My prescription back to take with me. ( % 0.00) Now I wait because they have no idea what they're doing there and I would suggest no one ever go to svs vision in Davison Michigan. ( % 0.00)

pissedconsumer

POSITIVE 🙂

2019/0

Jackie at Traverse City Svs vision is simply the best. ( % 50.00) She makes the experience of buying glasses pain free and enjoyable. ( % 45.00) Svs you are lucky to have an employee that is as professional knowledgeable and courteous as Jackie. ( % 34.44) Thanks Svs, Tom Steele ( % 20.00)

pissedconsumer

POSITIVE 🙂

2019/0

I called to ask for price of a general eye exam. ( % 5.00) The employee kept me on hold over minutes while she assisted the caller ahead of me. ( % 0.00) Then when I did finally talk to her, She asked what she could do for me and I asked for price in a first time eye exam. ( % 12.50) She said "Contacts or glasses?" ( % 0.00) I replied "Well I don't know that this would be a first time eye exam." ( % 25.00) She replied "$". ( % 0.00) I said "okay, and are there any openings for this afternoon?" ( % 50.00) She replied "No." ( % 0.00) She was very short with and her tone was aggressive. ( % 0.00) I replied "okay, Anything tomorrow?" ( % 50.00) She said "Contacts or Glasses?" ( % 0.00) I said "I'm sorry ma'am, but I don't know if I need Contacts or glasses u til I see a doctor first." ( % -12.50) She said "Monday at , $." ( % 0.00) Something changed because that prices was not what she had first said. ( % 25.00) She was so rude. ( % -30.00) Not the kind of first time experience someone wants to have. ( % 35.00)

pissedconsumer

POSITIVE 🙂

2019/0

I brought two pair of glasses years ago in . ( % 0.00) Every since I bought my glasses they collect to dust to quickly I have to clean my glasses at lease to time a day . ( % 35.00) I believe the extra stuff that they put on my glasses cause me to collect dust too much. ( % 10.00) I had to take my glasses back to the store about four or five times every time I clean my glasses I break them break their nose guard off of my glasses I can not touch them because they were break. ( % 18.33) I am very unsatisfied with your product and I believe that y'all should give me another pair of glasses free or reimburse me for the two pair of glasses we brought from you all. ( % 30.00)

pissedconsumer

POSITIVE 🙂

2018/1

had been going to Dr Genteli with my grandson since he was , had us patch his eye, then continued with glasses, in the Fall of , we had the unfortunate luck of getting the "other Dr" Adelman in that office , after eye exam he proceeded to tell us he didn't know why we bothered with patching his eye and that glasses were no benefit because my Grandson could not see out of one eye and the other eye was fine. ( % -8.33) what? ( % 0.00) no corrective procedures could help? ( % 0.00) his answer :no, no compassion, no kindness, no nothing, months later we see pediatrician and tell him what happened, he recommends a pediatric eye specialist. ( % 0.00) fast forward to the specialist, glasses are medicine for childrens eyes, they help the brain recognize that the eye actually CAN see and actually help to improve his eye sight, and guess what ? ( % 6.67) even if he couldn't see out of eye, glasses with no prescription should have been recommended to protect the good eye.. bottom line: will never step foot in the waterford SVS vision again! ( % 87.50) SHAME ON YOU DR. ( % 0.00) ADELMAN!! ( % 0.00) my grandson lost an entire year of eye treatment because of your "professional" recommendation ( % 5.00)

pissedconsumer

POSITIVE 🙂

2018/0

Scratches again second set of lenses,cleaned according to the recommendation from the office,warm water first then applied svs solution,had to go back several times to reapply nose cushions looking into lasik so I won't have to go back to svs again ( % 5.00)

pissedconsumer

POSITIVE 🙂

2021/0

Twice they provided me with glasses that I did not ask for and now they won't replace them because it's been over days. ( % 0.00) I was told that my warranty would start overafter the first exchange by one of their own employees! ( % 50.00) Don't I just want to like my glasses and I will never shop here again. ( % 0.00) $ later, pairs of glasses later and extremely unhappy! ( % -25.00)

pissedconsumer

POSITIVE 🙂

2021/1

Good day, I have purchased now pairs of glasses. ( % 70.00) The latest ones are about a couple of months old and have scratches on them for some odd reason. ( % 14.44) The scratches are making the vision very difficult to see. ( % -65.00) I have never had this happen to any of glasses and to this level. ( % 0.00) We do take care of the glasses well. ( % 0.00) In the past we have bought over pairs of glasses from different places and have had a few of them replaced due to scratches on the glass. ( % -14.37) When these scratches did happen, We took the glass back to the SVS store to be told by the "manager" who did originally help us purchase them that they will charge us for it. ( % 18.75) I told her that in every place that we went to in the past, they have replaced them without any issue. ( % -25.00) She told me that we have told you when you purchased it specifically that it was not going to happen. ( % 0.00) That was a lie. ( % 0.00) I told her that they have not because I would have not bought them there. ( % 0.00) She said well we did. ( % 0.00) and she was the one that sold the glasses to us. ( % 0.00) I told her that I do not have allowance for new glasses for another two years and she just said we told you it was not covered. ( % 13.64) I then told her that I would not be purchasing any more there and she laughed and said that is ok. Is there anything that can be done with this terrible customer service at the Okemos location? ( % 17.50) I believe her name is Tami (manager was all I remember from her name tag) ( % 0.00)

pissedconsumer

POSITIVE 🙂

2021/0

March nd. ( % 0.00) I had my eye test and gave my glasses to have the new lens put in them. ( % 13.64) they said to ` days. ( % 0.00) I still don't have them and its going on weeks now. ( % 0.00) the Westbranch store has been closed but still think someone would get my glasses to me . ( % -10.00) name, David Fuerst, Mosher Dr.,St. ( % 0.00) Helen, Mi. ( % 0.00) ==. ( % 0.00) Email: david_fuerst@***.com ( % 0.00)

pissedconsumer

POSITIVE 🙂

2021/0

I was under the conclusion of my visit with the office in Adrian Mi. ( % 0.00) That I wasn't billed correctly and the deal we spoken on I didn't get it was the contacts I wanted more than the glasses the were ordered with my from state and the extra I had from humana if would be applied for both before it expired on the thirty first of December and you can back bill them for the th when you were supposed to and give me my contacts ( % 18.75)

pissedconsumer

POSITIVE 🙂

2020/0

I went for an eye exam on --. ( % 0.00) I picked a pair of glasses which was very hard to do because i had to wear a mask. ( % -37.92) The glasses at the time seemed to fit and I asked the associate if they looked ok. "They look great". ( % 56.67) Ok done deal because it was so hard to figure out what to get with a mask on. ( % 10.42) The glasses were mailed to my house and then I had to make an appointment for them to be fitted. ( % 0.00) The soonest they could see me was a week away. ( % 0.00) There was no way I could wear the glasses because they were so big. ( % 0.00) I go in and they "fit" the glasses on me (with my mask on - God forbid). ( % 40.00) They still felt big but I couldn't go back in because I didn't have an appointment. ( % 0.00) The turning point was when I went shopping and they FELL OFF because they were so big. ( % 0.00) So...I knocked on the door and a woman goes to determine if they were not fitted properly. ( % 0.00) She said "Oh my, not only are they loose, they're crooked!!!". ( % -2.56) So she fixes them. ( % 0.00) THEY ARE STILL LOOSE. ( % -7.69) So...I'm at my Meijer store and there is an eye glass place in their store. ( % 0.00) I ask the man if he would fix them. ( % 0.00) He did, but he said these glasses are to big for my face. ( % 0.00) They feel better, but they are still loose. ( % 21.15) I HATE THEM!!!! ( % -100.00) I paid $ for them and they look ridiculous. ( % -33.33) I have gone to SVS numerous times along with my family, but after this I will have to resort to someplace else. ( % 0.00) I understand with the mask, etc.. it is hard to fit properly, but they feel very uncomfortable. ( % -13.54) Thank you for letting me let off steam. ( % 0.00) Sincerely, Celeste Kuffa N Riverside St. Clair, Mi --**** ( % 50.00)

pissedconsumer

POSITIVE 🙂

2024/0

Nobody ever calls me back. ( % 0.00) My frames broke and are still under warranty, and I seem to be having one heck of a time getting new frames. ( % 13.64)

pissedconsumer

POSITIVE 🙂

2024/0

Brittany and Jade are amazing very friendly and helpful did a great job at fulfilling are needs , Thanks to both u beautiful ladies, ( % 58.75)

pissedconsumer

POSITIVE 🙂

2024/0

Julie greeted us this morning with a breath that smelled like dog *** There was No way I was purchasing any glasses from there and having to deal with her stinky breath. ( % 0.00) After my daughters and I eye examination, I politely asked for our prescription to go and headed right to General Optical where they clearly brush their teeth before coming to work. ( % 14.52) I will NEVER return. ( % 0.00) I have been a customer for many years, but Julie was the deal breaker. ( % 50.00)

pissedconsumer

POSITIVE 🙂

2024/0

I had my eye exam. ( % 0.00) The doctor said I needed a new prescription when my glasses arrived. ( % 13.64) I could not see out of them they were blurry were back to my old glasses prescription, and I am $ out of pocket. ( % 5.00)

pissedconsumer

POSITIVE 🙂

2024/0

no prices for frames on website, called corporate and got nothing but smoke. ( % 0.00) all other chains seem to be able to complete prices. ( % 15.83)

pissedconsumer

POSITIVE 🙂

2023/0

Someone is going to explain to me why my Ray-Bans don't have any logo or etching on the right glass which is with prescription lenses real Ray-Bans have etching on the right lens. ( % 25.71) So somebody better make this right quick and I mean quick. ( % 22.80) The only place these eyeglasses say Ray-Ban is on the inside Temple right side it says Ray-Ban and then there's some CR or whatever I can't see it because I can't put the glasses on and then read it... Somebody better make this right I want logos on the sides or the logo should be on the front and that's where I would like it. ( % 26.79) If you bought a sports car you would want the proper decal. ( % 0.00) I do not own a vehicle these eyeglasses are my car fix it ( % -30.00)

pissedconsumer

POSITIVE 🙂

2023/0

Original review May , I've gone to one of these locations before and had an OK time. ( % 43.75) It was easy enough to get an exam, and for some reason I was then signed up for their marketing emails. ( % 21.67) Well, today of all days, one of their emails bypassed my promotions tab and landed in my main inbox. ( % 16.67) "So she didn't get you a pony. ( % 0.00) Suck it up. ( % 0.00) Honor your mom." ( % 0.00) What a way to alienate all abuse victims who have ever gone to any of your locations. ( % 0.00) This is incredibly unprofessional in tone and remark and should never have passed through. ( % 90.00)

pissedconsumer

POSITIVE 🙂

2022/0

Over $ for a pair of READERS because actually, that's all they are good for. ( % 35.00) They are suppose to be Progressive Lenses I can't see items on TV, can't see good for night driving, can't read signs when I am out until I am directly on them. ( % 40.00) I have gone back xs, complaining. ( % 0.00) I was told I have traces of Cataracts , yet they fitted me for glasses. ( % 0.00) I asked why they would not correct the problem (cataracts) first, I was told it was not that advanced but once I get the surgery, I can see better out of the glasses. ( % 38.33) Now, YOU make this make sense, I can't!! ( % 0.00) NN ( % 0.00)

pissedconsumer

POSITIVE 🙂

2022/0

The store sales reps were very helpful up until they charged me twice for the same transaction. ( % 10.00) They didn't put the insurance on my account and it was in my daughter's name. ( % 0.00) I sent my daughter to pick up our glasses. ( % 0.00) The store charged her the full amount again. ( % 35.00) I called and they would not talk to me about the issue. ( % 0.00) I had to go to the store. ( % 0.00) Once I explained to the rep, you charged me twice, they would not even look at my account. ( % 0.00) All of the individuals who were present the night of my transaction now have amnesia.. Also, the staff was whispering as if I was causing a scene when in fact no one even offered to review. ( % 0.00) once They saw I was not leaving. ( % 0.00) One member came to assist me. ( % 0.00) he printed my charges and told me I still owed.. ( % 0.00) I noticed the payment made not applied to account. ( % 0.00) plus, they did not put my insurance on my glasses but on my daughter's and had her as the primary. ( % 40.00) After I pointed out their mistakes, I did not get an apology but clearly the staff all had egg on their faces. ( % 10.00) I wanted to act a fool at that time.. ( % 0.00) I would like to warn anyone going to this store. ( % 0.00) Customer service is very high level until money is transferred. ( % 20.80) I will never go here or recommend other than the eye exam- which was friendly, professional and quick. ( % 17.08)

pissedconsumer

POSITIVE 🙂

2022/0

You can never reach them called corporate office they gave me an appt for Friday someone called and canceled so I called the corporate office again to schedule another appt the girl that answered the phone sounded like she was at home she said sure I can schedule you an appointment she scheduled it for sat at : but I am not sure if they are open they should be she said well I thought I would call before I would drive to Sheffield Ohio when I called no answer left a message have not heard back from them at all my husband also called no response. ( % 3.57)

Needs attention

Negative reviews

pissedconsumer

NEGATIVE 😕

2017/0

Ordered a trial pair of contacts after an exam and once they came in an appointment was set up. ( % 0.00) The appointment was cancelled by them and there was difficulty rescheduling because there would not be enough staff to have one teach about contacts. ( % 0.00) However, an appointment was scheduled (so I thought) and when my daughter went they told her that she was one hour and minutes late for a time that I would not have scheduled because of her school schedule. ( % -30.00) I told them that if I had received a reminder call then this would not have happened. ( % 0.00) I notice that the customer does not come first. ( % 25.00)

pissedconsumer

NEGATIVE 😕

2016/0

I want svs visioln and had a horrible experience the arm on my glasses broke I went in to fix them they said it was going to be $ but they wanted me to pay $ I told them to keep the glassesso what's our grass the I went to walmart and got extremely wonderful service and an eye exam like I never had before the doctor was extremely professional unlike the people at SVSI would never recommend that you go to SVSthe service is terrible and there are rip off can you tell I'm very unhappy ( % -33.60)

pissedconsumer

NEGATIVE 😕

2016/1

Redford: I made an appointment for trial contacts I order months ago, get there and they say, it's been too long so I have to pay for another eye exam. ( % -5.00) THEY COULD have to me be I made a :am Monday appointment!! ( % 0.00) Then I took a while putting in the contracts and the lady said I was HORRIBLE and she "worried"!! ( % -100.00) Just insults me with no problem. ( % 0.00)

pissedconsumer

NEGATIVE 😕

2016/0

Taylor svs is a rip off.....they up charge u on everything need it or not. ( % 0.00) very unprofessional .....I won't go back ! ( % 10.00) They don't have a clue except insurance fraud.....The Dr gave me a script that made my eyesight even worst. ( % -100.00) Come to find out I didn't really need everything they charge me for but they can't correct it unless I see the dr again? ( % 20.00) Really, my sight has change very little from my last exam. ( % -1.46) The manger was running around whispering to lots of people.....what are u hiding ? ( % 0.00) seems like a single lens script is something I can't get there! ( % -8.93)

pissedconsumer

NEGATIVE 😕

2012/0

I called to find out if they would take my insurance (HAP)for an eye exam they said yes and it would cost only the copay of $. ( % 0.00) I asked it that would cover an exam for contacts and the lady said she would check and call me back. ( % 0.00) When she called back she said the $ copay did cover the exam for contacts also. ( % 0.00) So I went there. ( % 0.00) When the doctor finished the exam they gave me a bill for $. ( % 0.00) I told the lady that I was told my $ copay would cover both exams when I called to make my appt. ( % 0.00) She responded that whoever I talked to was wrong. ( % -50.00) IDIOTS!!!! ( % -100.00) I still had to pay the $ even though I was told $ was all I would have to pay over the phone. ( % 0.00)

pissedconsumer

NEGATIVE 😕

2018/0

So if you are poor like me and get medicaid because medicare does not pay dor optical do not choose svs your better off paying out of pocket because your glasses will be broken... And once you leave the store they will not fix them... ( % -10.00) I had them less than a week but not before I had to wait another weeks because the first time I went to pick up my glasses the lens fell out before I got out the door and the other lens was cracked... And years before that I got glasses that broke also and my daughters broke the same way... ( % -1.04)

pissedconsumer

NEGATIVE 😕

2018/0

I went here for myself and my children. ( % 0.00) I ended up being told by the health department that one of my Children failed their school eye exam with her glasses on and that I needed to have her tested again. ( % -50.00) I took her to a specialist and they found out she had the wrong script in her glasses and it messed up her eye. ( % -50.00) I then made them retest myself and my other child's eyes again by one of their other doctors and found out that my script was also severely off and my other child's script was slightly too strong. ( % -2.17) Do not go here! ( % 0.00) They will mess your eyes up more! ( % 22.50)

pissedconsumer

NEGATIVE 😕

2018/0

Not only did i find out the doctor at the Allen Park, Mi location wrote me the wrong prescription!!!!! ( % -50.00) I also bought a pair of glasses and the paint began coming off the arms only weeks of having them! ( % 0.00) Also my frame cracked both times! ( % 0.00) On its own! ( % 75.00) One pair was replaced the second pair i was told i would have to pay! ( % 0.00) Why should i have to oay ANYTHING out of pocket when the frames were clearly horrible. ( % -100.00) I have been wearing glasses simce a young child and NEVER have i had these issues. ( % 10.00) I am very disappointed. ( % -97.50) The glasses were "low budget" as they consider but seriously how low budget can they be when in total for my frames and lenses the glasses cost bucks! ( % -8.33) I would not recommend them to anyone! ( % 0.00) Not only is the customer service very poor their frames are as well! ( % -32.50) That doctor could have literally damaged my eyes! ( % 0.00)

pissedconsumer

NEGATIVE 😕

2017/0

The doctor at the Adrian store messed up the prescription bad. ( % -70.00) Got it half right the nd time. ( % 5.95) Still can't see up close. ( % 0.00) Called today because my scratch resistant lenses are scratched. ( % 0.00) Was told I had to pay $ to repair the scratch resistant lenses I already paid for. ( % 0.00) This is flat out a rip off, not to mention being lied to. ( % -2.50) With insurance I still paid $. ( % 0.00) My coworker said he got his at another store and paid $. ( % 0.00) SVS or this store in particular should be ashamed of themselves. ( % 16.67) I will never go back again. ( % 0.00) It doesn't matter what they tell you, if you need something after the fact, everything they told you goes out the window. ( % 0.00)

pissedconsumer

NEGATIVE 😕

2017/0

Took my glasses into a location because they are all scratched up. ( % 0.00) Had them sent into the lab. ( % 0.00) Apparently some form of heat or something got to them. ( % 5.00) They are terrible can barely see out of them. ( % -47.50) They won't do anything. ( % 0.00) This place is a joke. ( % 0.00) I have literally worn these glasses times! ( % 0.00)

pissedconsumer

NEGATIVE 😕

2017/0

I got these glasses this past summer. ( % -25.00) Now the frame are peeling off and pieces are getting in my eyes and on my face. ( % 0.00) Now I have to come up with . ( % 0.00) so I can get new frames. ( % 13.64) I should not have to replace my frames that will fall apart again. ( % 0.00) So now I am screwed until next year. ( % 0.00)

pissedconsumer

NEGATIVE 😕

2017/0

Wrong script, paid for anti glare/scratch and couldnt not clean the lense, all they did was smear and are all scratched since they are made so cheap! ( % -6.11)

pissedconsumer

NEGATIVE 😕

2017/0

March , went to your Grandville store to obtain the SKU on some glasses that my son was looking to purchase frames alone. ( % 0.00) There were two women very rude we stood there for minutes then when we asked you get the school we were told in no uncertain terms that we were not allowed to order this type of glass frame from any other store. ( % -25.75) The one thing I don't need is to be threatened by your employees and then to have the manager of the other store Colleen also threatened that if I went to her that she could lose her job. ( % -12.50) I wouldn't purchase glasses from your Grandville store if you were the only store in the city thank you ( % 0.00)

pissedconsumer

NEGATIVE 😕

2017/0

Dear SVS vision, as a customer of yours I expect a broader selection of eyewear products. ( % 0.00) I recently had my annual exam when done after browsing the frame selection I was disappointed that the selection wad so limited. ( % -27.38) When inquiring if I brought in an order number of a frame I'd like could the fill it for me? ( % 0.00) I was told NO. ( % 0.00) Svs doesn't allow product sharing. ( % 0.00) Well since you won't allow it, I'll have to order my prescription eyewear elsewhere. ( % 0.00) I thought you guys were in the business to make money? ( % 0.00) Respectfully, Better selection ( % 50.00)

pissedconsumer

NEGATIVE 😕

2020/0

The Worst place ever ! ( % -100.00) First, the oldest receptionist is beyond rude. ( % -2.50) And don't want to help with anything. ( % 0.00)

pissedconsumer

NEGATIVE 😕

2020/0

Your Gaylord store closed over a week ago,Were mailing my glasses which have not arrived My Name is Christin Delashmit ( % -10.00)

pissedconsumer

NEGATIVE 😕

2020/0

The branch I used to be forced to use was in Blasdell NY. ( % -30.00) Worst vision business ever. ( % -100.00) Rude and pushy front people, only topped by an eye examiner with breath like he had just ate a turd sandwich. ( % -15.00) Now they robo call for appointments by posing as "your doctor" on caller ID. ( % 0.00) Seems wrong to me. ( % -50.00) Go anywhere else! ( % 0.00)

pissedconsumer

NEGATIVE 😕

2019/0

I got my glasses and there was no tint. ( % 0.00) it took ten days to get glasses back. ( % 0.00) Then the manager, said he the glasses didn't look good so he sold me a pair of Ray Ban, after wearing them maybe three weeks and falling off my face I took them back. ( % 35.00) Horrible experience, never again ( % -100.00)

pissedconsumer

NEGATIVE 😕

2019/0

I bought a very expensive pair of safety glasses. ( % -65.00) and within a week there was metal stuck to them. ( % 0.00) Abs says $ to replace week old lenses. ( % 10.00) years of wearing safety glasses this has never happened. ( % 0.00) Guess I'm going somewhere else for my next pair. ( % 0.00)

pissedconsumer

NEGATIVE 😕

2021/0

my eye glasses are not correct, i went in to try to clear it up. ( % 10.00) no results. ( % 0.00) they told me the guarantee was they pay % and would still have to pay %. ( % 0.00) told me even if they got the prescription wrong, i would have to pay for another eye exam. ( % -50.00) never once mentioned this until i had a complaint. ( % -30.00)

pissedconsumer

NEGATIVE 😕

2021/1

I still havent received my glasses! ( % 0.00) It has been over a month now! ( % 0.00) They dont answer the phone that often and when I finally got to talk to someone I was told my lenses were out of stock! ( % 0.00) How can prescriptions lenses be out of stock? ( % 0.00) I am getting the run around. ( % 0.00) I think they are mad because I complained! ( % -50.00)

pissedconsumer

NEGATIVE 😕

2021/0

It has been weeks now since they supposedly ordered my glasses. ( % 0.00) No one answers the phone there. ( % 0.00) I left a message but no call back! ( % 0.00) I think they are mad that I complained. ( % -46.25)

pissedconsumer

NEGATIVE 😕

2021/0

I would like to know why i couldn't get my safety glasses order submitted the same day i came in to get my eye exam unless i had the dollars co pay fee..??? ( % 0.00) When my job at the Warren tech center insurance pays for all my services. ( % -10.00) Why couldn't i pay my co pay upon when i pick the safety glasses up why cant the order be submitted when yall already got the majority of the money plus my company uses yall service all year round i will make it known to (*HR ) about yall poor service policy knowing that it is urgent that we get our safety glasses right away as soon as possible so its not like yall won't get the dollars copay upon picking the glasses up why do people have to wait for yall to started making glasses until yall received copay it already takes weeks to make them i truly pray my company uses a better eye care facility that's not that petty an knows they will get they copay an have the ball rolling getting the safety glasses in process of being made clearly yall know the employee needs the safety glasses so yall will get paid for the eye ware ! ( % 5.18) !!!! ( % 0.00) Very disappointed in yall company ( % -97.50)

pissedconsumer

NEGATIVE 😕

2021/0

I had an appointment Fri // @ :. ( % 0.00) I got there says on door closed Fri. ( % -10.00) I traveled all the way from Shelbyville, ky to get my glasses. ( % 0.00) Thanks so much a wasted trip. ( % 0.00)

pissedconsumer

NEGATIVE 😕

2021/0

Out dated frames...what options for few desirable frames you may consider, will have you disappointed finding them to be discontinued but yet displayed?! ( % -56.88) Who wants to run about with prescription trying to find frames and additional fees for purchase and glasses. ( % 20.00) Most frames exams are packaged deals...not that, that was the case I ended in addition to my insurance coverage paying a hefty amount for itemized cost. ( % 50.00) Overall *** ordeal .... Is it me or are many businesses appearing scheming and gouging for monies from loyal customers trying to patronize our community based business's. ( % 27.78) All the political squabbles abhorrent leadership and covid has done a number on sincerity of business and civility. ( % -35.00)

pissedconsumer

NEGATIVE 😕

2021/0

If you have insurance, they do not break down the price of anything and glasses are more. ( % 17.22) After exams and glasses, they still couldnt get my glasses correct. ( % 0.00) One lens the coating completely wore off. ( % 10.00) One staff member was absolutely rude and nasty. ( % -65.00) I went to another eye doctor, had exam totally different script. ( % 0.00) Glasses were cheaper and I could see crystal clear. ( % 10.00)

pissedconsumer

NEGATIVE 😕

2020/0

Malcolm Walker // Been working with SVS for years and unable to fulfill a full contact order. ( % -7.50) Bad and money confused customer service not focused on serving me. ( % -55.00)

pissedconsumer

NEGATIVE 😕

2024/0

Eyeglasses prescription, irresponsible wrong..which causes damage to my eyes and dangerous. ( % -60.00) Unreliable service causes inconvenience but as a customer SVS blame myself for their error. ( % 0.00)

pissedconsumer

NEGATIVE 😕

2023/1

Just everything! ( % 0.00) Bottom line ended up with vertical lines going the entire length of both lenses!!! ( % 0.00) Back and forth with customer service for a month! ( % 0.00) just for them to tell me they thought I did it!!! ( % 0.00) HOW??? ( % 0.00) Someone please do some root cause analysis and tell me how I could recreate what happened to my lenses! ( % 0.00) Oh, and btw. ( % 0.00) all of this and NOONE, yes, NOONE even picked up my glasses to look at them to make this determination! ( % 0.00) It was made after them seeing pictures via email! ( % 0.00) Renee, Lyndsey, Jessica especially, the entire Lake Orion store. ( % 0.00) JUST ABSOLUTELY HORRIBLE!! ( % -100.00) ! ( % 0.00)

pissedconsumer

NEGATIVE 😕

2023/0

My first complaint is that I purchased a pair of RayBan frames from svs about four years ago. ( % -2.50) When it was time for another exam I requested them to put my prescription lens in. ( % 0.00) Before they handled my glasses I had to sign a waiver. ( % 0.00) Even though I signed the waiver someone should had paid me for my glasses especially since I paid out of pocket ( % 0.00)

pissedconsumer

NEGATIVE 😕

2023/0

Updated by user Mar , This place makes or the Dr orders wrong scripts won't go there again xs the wrong vision Original review Mar , I went to get my vision test n glasses..I get them back and can't see I see better in old glasses I tell them they say my eyes need to adjust after them sending me to two other specialist and two other sets of glasses are wrong someone needs to hire a eye Dr that knows what he's doing and the same goes for the workers I would recommed you to go somewhere else this place is the worst ( % -16.14)

pissedconsumer

NEGATIVE 😕

2022/0

Horrible customer service. ( % -100.00) Ordered contacts for wife and daughter. ( % 0.00) Had them shipped to our home. ( % 0.00) Wife's came in a week. ( % 0.00) weeks later I called because my daughter's did not come. ( % 0.00) They said, sorry they were sent here. ( % -50.00) Went to puck up and only right eye was in. ( % 14.29) Said the other is on back order and don't know when they will come in. ( % -6.25) Noone from store advised us they were on back order. ( % 0.00) How is my daughter going to see with only contact. ( % 0.00) Now doctor is on vacation and have to wait to see if they can order different contact. ( % 0.00) Absolutely horrible service. ( % -100.00)

pissedconsumer

NEGATIVE 😕

2022/0

Absolute rude and uneducated persons answering their phones. ( % -5.00) Completely incompetent. ( % -35.00) Did I mention RUDE! ( % -37.50) Matt was his name ( % 0.00)

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