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Luxotica

Source of reviews: pissedconsumer

All times

Number of Reviews

124

is below the industry average

eyewear industry avg. is 243

Number of Sentences

753

is below the industry average

eyewear industry avg. is 1309

Company Sentiment Score

-2%

is below the industry average

eyewear industry avg. is % 0

% of Answered Reviews

Not calculated

eyewear industry avg. is 0

Company Response Time

Not calculated

eyewear industry avg. is 0

(eyewear)

Word	Frequency ⤵️	Positive Percentage ⤵️	Negative Percentage ⤵️	Category ⤵️
Glass	87	36.84	49.12	Product
Frame	67	42.86	57.14	Product
Sunglass	45	36	48	Product
Servic	43	35.48	58.06	Operation
Luxottica	42	50	0	Brand
Email	38	52.17	39.13	Communicatipn
Oakley	35	0	0	Place
Store	32	45.45	45.45	Place
Replace	32	20.83	54.17	Operation
Repair	31	36.36	45.45	Operation
Warranty 🖇️	29	0	0	warranty
Order	28	17.65	58.82
Manage	24	38.46	53.85	Operation
Contact	23	35.71	28.57	Communication
Phone	22	35.29	41.18	Communication
Refund 💰	20	75	25	Financial
Return	19	54.55	45.45	Operation
Inform	18	64.29	28.57	Communication
Offer	16	53.85	30.77	Promotion
Product	15	50	50	Product
Thank 👍	14	60	20	Appreciation
Prescription	13	25	75	Medical
First	13	70	30	Experience
Money	12	50	41.67	Financial
Cover 🖇️	11	0	66.67	Warranty
Screw	11	87.5	12.5	Product
Claim 🖇️	11	22.22	66.67	Warranty
Without	10	62.5	25	General
Defect	10	40	40	Quality
Lenscraft	10	0	0	Brand
Broken	10	12.5	75	Quality
Doctor	9	100	0	Professional
Employee	9	44.44	55.56	Employee
Horrible	8	14.29	85.71	Experience

All Reviews

ⓘ

Sentiment highlighting treshold %: 50

Some reviews are not visible due to performance.

Reviews

Positive reviews

pissedconsumer

POSITIVE 🙂

2015/2

My name is Michael Englese and I live in New York City. ( % 13.64) I am sharing this in hopes someone from your company will see my plea and do something for a customer who deserves more than what he got! ( % 62.50) My wife bought me a $ Sunglasses Hut gift card for Christmas. ( % 0.00) After some time, I finally used the gift card to buy a pair of Raybans: RB . ( % 0.00) The price for the glasses was around $. ( % 0.00) and I also purchased accessories with the remaining amount on the card. ( % 0.00) After wearing my glasses for just a few months, I noticed upon taking them out of the carrying case that they were broken. ( % -30.00) The temple had detached from the frame. ( % 0.00) Upon closer investigation it seemed the screw which holds the temple to the frame at the point of the hinge had fallen out and was anywhere in the bag. ( % 0.00) Here is what happened after that: ) I went to different Sunglasses Hut stores (including the original store I purchased my glasses from) and was told I would not be able to be helped. ( % 34.38) THEY ACTUALLY SUGGESTED VISITING A LENS CRAFTERS TO SEE IF THEY WOULD BE ABLE TO FIX THEM...what a joke!). ) ( % 31.25) I went to Lens Crafters and after waiting for minutes was told they would also not be able to fix them. ) ( % 50.00) Was given the number to Luxottica and told to call the warranty department since the glasses were still under warranty. ( % 0.00) When I called Luxottica (in April) I was told that they would send me a replacement screw to fix the glasses or that I should TRY TO GO TO LENSCRAFTERS and get them fixed???? ) ( % 10.00) Two weeks later I received a bag of screws. ( % 0.00) They were all the same size. ( % 0.00) They were all the wrong size. ) ( % -50.00) Called Luxottica promptly thereafter and was told that I would have to pay for shipping and to send them my glasses along with the receipt from the store. ( % 0.00) I was also told that my glasses were discontinued and that is why they could not just send me the correct screws. ( % 0.00) I asked them if they were not able to be fixed or replaced what would happen and I was told they would issue me a credit for / the original amount of $. ( % 7.50) (Does that make any sense?). ( % 0.00) I was also informed that if the glasses were deemed fixable under warranty that they would reimburse me for shipping and if not that I would have to pay for the shipping and they would send them back. ( % 0.00) Hesitantly I agreed. ) ( % 0.00) I pay for shipping ($+) and sent the glasses with my original box and case along with original receipt to Luxottica. ) ( % 37.50) May th, I leave for Russia and return on August rd to find a letter from Luxottica dated in the beginning of July. ( % 0.00) The document stated that my glasses were unable to be fixed and that if I did not reach out to them that they would ship them back to me automatically. ) ( % -13.33) August th I called to ask where my glasses are and how they will deal with this situation. ( % 0.00) The first person I speak to tells me that not only were the glasses discontinued but they were also deemed defective. ( % 12.50) After hearing this I was quite surprised as I would have expected this answer a long time ago and would have expected someone from the company to call me and assist me in the next step of the process in getting a new pair. ( % -0.23) NOPE! ( % 0.00) No one called, I had to call them. ( % 0.00) It took nearly months (the entire summer in which I had no sunglasses) for them to finally say they would issue me a credit for the original amount of $.. ( % 11.88) I explained that a refund of $. ( % 0.00) was not fair and I would not accept this because of all the time and inconvenience this situation had caused. ( % -35.00) I asked if a manager would please speak with me and as usual was told they would have to call me back. ) ( % -12.50) I was surprised the same day just a short time later they did call. ( % 2.50) I was told the same thing over and over. ( % 0.00) There was nothing they could do. ( % 0.00) I was offered $ vouchers for Sunglasses Hut to which I replied, okay but can they be combined and am I able to use them with the credit for the replacement pair of glasses (maybe to get an upgraded pair) but was told no. ( % 50.00) In fact, the only way for them to be able to issue me the credit is for me to visit another Sunglasses Hut and try on a pair and then call Luxottica after I had made a choice and provide them with a model number and they would ship them to me. ( % 25.00) More unnecessary time needing to be spent!!!! ( % -4.80) All of this and they were not willing to do anything out of the ordinary to compensate me for all of this trouble. ( % -19.17) Especially, since I complied with everything they asked me to do. ( % 0.00) They never even suggested paying me back for the shipping costs for the defective/discontinued pair of glasses. ( % 0.00) Here's why: Luxottica is a horrible company who is greedy, could care less about their customers and who say whatever they want without backing anything up to appease the customer at the time of an inquiry. ( % -58.33) They were not accurate with what they stated in past conversations and anywhere close to the vicinity of being complimentary even though this ordeal lasted as long as it did. ( % -5.00) Suffice to say, if I receive no reply, no further compensation or issuance of something to redeem the time, energy and money I wasted because I was given a gift I will never be a customer again and will state to anyone who is willing to listen the story I have just told to veer their business away from Luxottica because they do not deserve it. ( % 1.67) I will post this same story everywhere I can. ( % 0.00) Blogs, the BBB, social media and to every person in my personal and professional network and I will use it as an example of how not to treat a customer. ( % 4.44)

pissedconsumer

POSITIVE 🙂

2019/0

Don't trust Pearle Vision. ( % 0.00) Please read below. ( % 0.00) Pearle Vision (Luxotica) in Lynnwood, WA broke my new Prada frames while installing lenses and are not doing anything about it. ( % 13.64) What can I do? ( % 0.00) Tues // - dropped off my new Prada frames to (Steph) Optician to put in new lenses. ( % 13.64) These frames had the new sticker label intact, cosmetically and mechanically looked new and was inspected by the Optician at the time. ( % 13.64) Fri / - Received a call from Steph five days later stating my frames are defective ? ( % 0.00) ?? ( % 0.00) because as their lab was trying to unscrew to put in lenses, the metal wire broke. ( % 0.00) And mentioned they can't do anything about it and labeled it as defective frames. ( % 0.00) Sat / - I filled out the "luxotticacustomercare.com/pearlevision' web form to fill out the complaint Tues / Five days later I finally get a call back from the store manager (Samantha) who I've been requesting to talk to since the beginning calls back stating we can't do anything as your Prada frames are defective. ( % 1.67) Samantha mentioned that she is a licensed professional for years and she was the one who unscrewed my Prada frames during lens installation and said it broke and continue labeling it as defective. ( % 10.00) Basically the story changed from what the Optician whom I've initially been working with from the start (Steph) said that the frames and lenses came back from their lab and it was their lab were the ones who unscrewed the frame and broke. ( % 0.00) But now Samantha the store manager is saying it was her, not the lab. ( % 0.00) When I asked the store manager (Samantha) on when can I come into the store to see my frames in person and further discuss this with her, she said don't bother to come in we've already shipping the frame back to you so you should be receiving it soon. ( % 0.00) And our working to refund me just for the lenses I paid for at their store. ( % 0.00) And continue to mention that I take it up with my eBay seller to file report on the defective frames in which they continue to label. ( % 0.00) When I asked can I get something in writing if I take this up with Paypal to show proof on why , Samantha said we can't offer anything in writing or providing you with any information for you to take back to PayPal against seller. ( % 0.00) So it seems the store is trying to get rid of me quickly as a customer and does not want to even face me in person. ( % 33.33) In almost years of me purchasing or buying stuff from retail, this is the first time I've had to deal with this kind of service. ( % 42.50)

pissedconsumer

POSITIVE 🙂

2019/0

Their reps are making in the upward of -% on your purchase and this is after the retail mark up! ( % 0.00) Want to get screwed? ( % 0.00) Buy Oakley *** They live in lavcious houses and have many toys, because of you! ( % 38.07) Their reps are taken home in the upwards of -k a year! ( % 0.00) Thanks luxottica for not stopping the *** shown when you purchased Oakley forever ago. ( % 20.00) I'll continue to spread the word, that your prices are ridiculous so you can pay unless reps! ( % -41.67) ! ( % 0.00)

pissedconsumer

POSITIVE 🙂

2019/1

Please call me back on my number **** my issue concerning discrimination against me from my new boss in Wheaton mall LensCrafters I have been month and his discriminating he doesnt want to give me hours after I submitted my doctor medical report absent and his making excuses about my training .ill sue him and the company if I dont get back to my work thank you ( % 3.41)

pissedconsumer

POSITIVE 🙂

2019/0

Updated by user Feb , David Clulow greed to take the lenses back and offer a refund. ( % 0.00) However, they declined to offer a refund on the fames which I would not use at a second optician. ( % 0.00) The reason the manager gave for this was that they could not get the money back on the frames but could on the lenses. ( % 0.00) So nothing to do with quality of the service but to their making a loss. ( % 0.00) I have complained to the credit card company Original review Jan , I went to my usual optician (David Clulow) and asked for my usual Zeiss lenses but was told that they no longer supplied them. ( % -10.63) The company has been taken over by Luxottica. ( % 0.00) I was charged PS for varifocals and cannot get the computer screen in focus indicting poor intermediate performance. ( % -40.00) Also when viewing my phone the screen appears convex indicating problems with near performance. ( % 15.00) A local supplier of Zeis will sell me the Zeiss equivalent, with are superior lenses for PS. ( % 35.00) I am returning the Luxottica lenses and changing my optician. ( % 0.00)

pissedconsumer

POSITIVE 🙂

2018/0

The sexual harassment there, my car was vandalize the security guy was sleeping with one of the employees there so he was protecting her. ( % 50.00) I reported him to human resource. ( % 0.00) I was hit by a male coworker nothing was done about it they are for domestic abuse. ( % 0.00) Anything u report it's not handled properly if they like u they will keep u. ( % 0.00) They protect each other just like they protected this security guy. ( % -12.50)

pissedconsumer

POSITIVE 🙂

2018/0

I mailed out my glasses and followed the steps after having to go twice to a sun glass hut to have my glasses tighten because one of the screws kept coming loose. ( % -7.69) So I figured I'd take advantage of the insurance since it's good for two years and the glasses were only $ ! ( % 35.00) ! ( % 0.00) The glasses were received on // and it's now // The paper said two weeks to repair send. ( % 0.00) Then I started emailing No notification until glasses are fixed looks like we haven't even ordered parts and will come from Italy & it'll be weeks! ( % 12.50) Oh no records of us receiving your glasses!! ( % 0.00) What in the *** Is this!!! ( % 0.00) And I had to pay for shipping!! ( % 0.00) I don't get replies right away! ( % 35.71) It's not my problem if they didn't get it the tracking number where I sent the glasses to says it was delivered ! ( % 0.00) And I used the address that was provided on the letter they sent me! ( % 0.00) I want my shades new ones a refund on my shipping!! ( % 21.31) ! ( % 0.00)

pissedconsumer

POSITIVE 🙂

2018/0

Updated by user Apr , THEY JUST PROMISE HELP BUT THE SOLUTION NEVER COMES..... ( % 0.00) Original review Apr , E-MAIL ENVIADO A LuxotticaMessico.CustomerCare@***.luxottica.com DIA /FEBRERO/ Buenos dias, Como podran ver en el historico de e-mails abajo, hacen anos tuve un problema con las micas de unos lentes Oakley. ( % 37.50) Ustedes me ayudaron cambiando las micas (las lleve a Liverpool aqui en Playa del Carmen, ellos mandaron mis lentes a ustedes y me lo regresaron ya arreglados) una vez que ese problema es una falla de ustedes, Oakley, y no mal uso de los lentes. ( % 0.00) Desde el cambio mis lentes arreglados ya no presentaron mas el problema. ( % 0.00) Me puse tan contenta con la solucion presentada que me compre unos nuevos! ( % 0.00) Menciono eso porque los lentes no son baratos, por lo contrario, compro Oakley por la CALIDAD de las lentes ya que, por vivir en un destino de playa con mucho sol, quiero proteger mis ojos, mi vision. ( % 0.00) Confio en la marca, tanto que una vez mas compre unos nuevos lentes Oakley, como mencione. ( % 0.00) Que creen? ( % 0.00) Me paso lo mismo, eso es INACEPTABLE. ( % 0.00) Les mando las fotos en adjunto pero me gustaria comentar que estoy muy, pero muy enojada con ustedes, con la marca, con la misma falla. ( % 0.00) No es mal uso, o sea, no puede ser que exponer mis lentes al sol por ano sea mal uso. ( % 0.00) No estan rallados, es una vez mas esa pelicula de las micas que se llena de burbujas y se despega. ( % 0.00) No puedo aceptar que Oakley no haga lentes pensando en esas condiciones de uso: en la playa!!!! ( % 0.00) Todo el cuidado de, al regresar de la playa, lavar los lentes con agua dulce para conservarlos limpios. ( % 0.00) Aparte no voy a la playa todos los dias: es uso normal, de fin de semana. ( % 15.00) No me meto al mar con los lentes y mismo si asi fuera: eso no tendria que pasar. ( % 0.00) Tengo otros lentes (Dolce&Gabbana e Arnette) que NUNCA me dieron problemas. ( % 0.00) No tengo la factura, los lentes estan fuera de la garantia creo (lo compre para la Navidad de ), ese no es el punto: no puedo aceptar que me pase exactamente lo mismo con mis Oakley de nuevo. ( % 0.00) Aguardo su respuesta con urgencia con una solucion para mi problema. ( % 0.00) A PARTIR DEL /MARZO/: Nadie mas contesto mis e-mail pero logre conseguir el telefono de Luxxotica Mexico ( -****) y despues de hablar con muchos agentes de ventas finalmente me comunicaron con Monica Perez, supervisora, quien presento muy buena actitud de ayudar, hablar con Oakley Mexico pero de eso ya pasaron casi dos meses y ninguna solucion fue presentada. ( % 25.00) Lo unico que me dice Monica Perez es que hablo con Oakley y no tienen las micas, o que los modelos estan descontinuados, o que va a hablar con Oakley en Estados Unidos y que me avisa, y nada. ( % 0.00) La llamo, me repite lo mismo, y nada. ( % 0.00) O que no puede porque tiene juntas, o que espera que alguien le confirme la solucion, pero esa solucion nunca es presentada. ( % 0.00) Me dijo en algun momento que ya tenia una de las micas, no dice cual, no me dice como se arreglara mi problema. ( % 0.00) Quiero entender y confiar que Oakley es una marca seria y que, mas alla de si mis lentes estan o no en garantia, si los modelos estan o no descontinuados, exijo una solucion. ( % 0.00) No es posible que en menos de anos, en dos lentes, todas las micas hayan tenido exactamente el mismo problema (siendo que una fue ya cambiada por ustedes y vuelve a presentar el mismo problema) que desde mi punto de vista nada mas es que mala calidad en las micas de la marca ya que con otras marcas eso no pasa. ( % 0.00) Reitero que la compra de la marca Oakley es por su "calidad", por los lentes y micas ser hechos y preparados para deportes extremos y de aventura y por ofrecer esa proteccion a los usuarios. ( % 0.00) Eso no esta pasando con mis lentes: todas las micas presentan el mismo problema y eso solo pasa con esa marca ya que otros lentes comprados en la misma tienda, con el mismo tiempo de uso pero de otras marcas, bajo las mismas condiciones de uso y mismos cuidados jamas presentaron ese problema. ( % 0.00) Eso solo me lleva a la conclusion que Oakley no es una marca confiable. ( % 0.00) Y su servicio de atencion a los clientes tampoco ya que no responden a un problema como ese con una solucion rapida y positiva. ( % 0.00) No tengo recibos o facturas hasta porque ambos lentes estan fuera de garantia (uno tiene anos de compra y el otro anos). ( % 0.00) El primero ya presento el problema en y Luxottica, representante de Oakley, hico el cambio de las micas. ( % 0.00) Ese mismo lentes con las micas cambiadas empieza a presentar el problema, o sea, vergonzoso ya que fueron las que supuestamente fueron cambiadas por eso por la marca y su representante. ( % 0.00) Y ahora los segundos lentes estan con el mismo problema en las micas. ( % 0.00) Son lentes caros, no cuestas Pesos, por lo contrario, tienen un costo bastante alto debido al posicionamiento de la marca en el mercado y la supuesta calidad que ofrece. ( % 0.00) Una verguenza. ( % 0.00)

pissedconsumer

POSITIVE 🙂

2017/0

The lenses have started to have this reticulation type pattern in both lenses, extremely so in the right lens as evident in the enclosed photos. ( % 13.69) This pair was bought in August for my birthday in September. ( % 0.00) And I am wondering why such an expensive pair of Ray Bans should exhibit this problem after such a short time. ( % -12.50) Model: RB* / P Made in Italy Polarized P Lens Contacting "RayBan Customer Care & Support" I received the reply below. ( % 0.00) "You've reached the Ray-Ban USA and Canada retail consumer sales and support team, and because we do not have access to the Consumer Warranty division's systems, we cannot provide you information about orders or other matters handled by them. ( % -12.50) For more information concerning any order(s) for parts that you may have placed or any other issues handled by our Consumer Warranty division, please contact them directly." ( % 15.83)

pissedconsumer

POSITIVE 🙂

2016/0

As a life long customer having spend several thousands of USD on their eyewear, I expected them to repair my last purchase of Ray Ban's (the glass popped off as the screw fell out). ( % -3.75) Instead they advised they no longer offer repair of same and the returned glasses would be trashed. ( % 0.00) I could buy a new pair (possible discounted) if I was interested. ( % 12.88) Pretty sad to learn that they can't spend small screws on somebody who have supported them for close to years but now that I look in to their service record/history with many other (former) clients, it's clear you should stay away from this group and their various brands. ( % -0.31)

pissedconsumer

POSITIVE 🙂

2020/0

DI wont buy native eye ware ever again . ( % 0.00) All I wanted to know is the Bomber frames still available from native ( % 40.00)

pissedconsumer

POSITIVE 🙂

2020/0

Hi I have been working with pearl vision to obtain my refund . ( % 0.00) It was done in July and I haven't received anything. ( % 0.00) Pearl vision called your customer care and found out i have to request a refund online. ( % 0.00) Can someone please contact me to complete the task so my refund can be sent. ( % 10.00)

pissedconsumer

POSITIVE 🙂

2020/0

You were supposed to send me Male aviation sunglasses--still haven't gotten them!!!! ( % 0.00) Send email after email...all the way to the end of the new year--NOTHING!!!! ( % 33.29) This isn't right! ( % 35.71) Not satisfied. ( % -25.00) Please send me the right ones-- Rayban black aviator sunglasses--ASAP as I've been waiting for a long time--and paid for it --but still haven't gotten it!! ( % 1.36) Please resolve asap! ( % 0.00) pissed off customer. ( % 0.00)

pissedconsumer

POSITIVE 🙂

2021/1

I have Versace sunglasses and the studs came off of the front I have filed a claim and I still have not received anything from Luxottica about replacing them or giving me my money back so I can get new ones this has been going on for months now and something has to give about the sunglasses ( % 6.82)

pissedconsumer

POSITIVE 🙂

2021/0

Ordered pair of "Ray-Ban" sunglasses, many emails sent to me to tell me they were on their way, even complete tracking from UPS to show me their journey from Italy to the UK, but still no delivery, so email sent to me today // to tell me they had refunded my money. ( % 30.00) I live in the UK ( % 13.64)

pissedconsumer

POSITIVE 🙂

2021/0

A series of phone calls to go nowhere. ( % 0.00) Hours on the phone with zero progress. ( % 0.00) I guess the answer is to purchase another set of glasses. ( % 0.00) I certainly will not be Ray-Ban! ( % 26.79)

pissedconsumer

POSITIVE 🙂

2020/0

I purchased replacement screws. ( % 0.00) Order # . ( % 0.00) I paid $. ( % 0.00) plus $. ( % 0.00) shipping. ( % 0.00) They are too big. ( % 0.00) The original one is silver on the right ( % 33.04)

pissedconsumer

POSITIVE 🙂

2022/0

The chat person was good but I never received my return label via email! ( % 87.50) I would like to have one sent to my email asap please. ( % 0.00)

pissedconsumer

POSITIVE 🙂

2022/0

Hello I am in need of job verification for my apartments I am a former employee my Lux if was I have reached out to many hr emails with no luck if you could please email this information or to manager@***d,com please and thank you ( % 25.00)

pissedconsumer

POSITIVE 🙂

2022/0

I am a year old man who has worn glasses since the age of . ( % 10.00) I first visited your store in Los Angeles at Beverly Blvd. ( % 25.00) on Oct , . ( % 0.00) R/X in hand from my Opthomologist. ( % 0.00) Thomas helped me and when I left, having been told glasses should be ready in approximately weeks. ( % -6.67) Glasses arrived and I took them home.Could not see, headaches, dizzy! ( % 0.00) Went back to store. ( % 0.00) T hey advised to go back to my Dr. Did so. ( % 0.00) He changed left eye slightly. ( % -8.33) Came back to your store. ( % 0.00) Made new pair. ( % 13.64) Again took them home. ( % 0.00) Headache, dizzy, could not see close. ( % 0.00) Fearing I would be considered a complainer I kept glasses until //. ( % 0.00) Took them back to your store. ( % 0.00) Mgr said best she could do is give me % on a new pair! ( % 58.52) My life has changed for reasons stated above. ( % 0.00) I can not see, dizzy, headaches. ( % 0.00) Please give me credit for $. ( % 0.00) so that I can get a pair of glasses that I can see with. ( % 0.00) I will go to a different Dr. Now, I am suffering. ( % 0.00) Please help me. ( % 0.00) Thank you Albert Kemper. ( % 0.00)

pissedconsumer

POSITIVE 🙂

2022/0

I USED TO WORK FOR THE COMPANY ABOUT A YEAR I NEED MY W FORM THAT WAS NEVER SENT I SENT A MSG TO HR BUT THE SYSTEM IT DOES NOT WANT TO TAKE MY INFO I CALLED THE MANAGER FRON THE STORE (()) IN ST PETERSBURG FL SHE DOES NOT RETURN MY CALLS OR ANS THE PHONE IM SURE MY NUMBER COMES UP ON CALLER ID I NEED THIS TO BE RESOLVE ASAP ( % 50.00)

pissedconsumer

POSITIVE 🙂

2022/0

Hi I'm Greg my wife bought me a pair of ray ban aviator sunglasses for my birthday at sunglasshut july i dont wear it much its still like new but now i noticed its starting to rust on the inside of the frame its ony two years old is a pair of ray ban only good for two years i had a pair fake ones and it last longer i have e mailed them but no response thanks Gregory Lewin ( % 9.29)

pissedconsumer

POSITIVE 🙂

2023/0

I was in Cabelas in Billings MT and walked past the sunglasses hut where I witnessed the GM being very disrespectful to his employee. ( % -2.50) Later I walked in and looked around. ( % 0.00) Asked his name. ( % 0.00) Dont recall his last but first was Justin. ( % 12.50)

pissedconsumer

POSITIVE 🙂

2023/0

I emailed the requested information almost wks ago once I was able to get your contact info and I have yet to from nor speak to anyone regarding My claim ( % 50.00)

pissedconsumer

POSITIVE 🙂

2022/0

Shame on ALL GOVERNMENTS for allowing Luxottica to monopolize the industry, and screw brands and forcing them to sell to them. ( % 0.00) My wife's Tiffany and Company frames broke under one year. ( % 0.00) Purchased from Lenz Crafters. ( % 0.00) They CANNOT help us and Luxottica's toll free support number FORCES you to write an email instead of talk to a customer service agent. ( % 40.00) They can afford better than this. ( % 50.00) It takes hours for them to respond. ( % 0.00) My wife cannot afford to go without her glasses for that long. ( % -5.00) Let's break-up this monopoly. ( % 0.00)

pissedconsumer

POSITIVE 🙂

2022/0

Went to Ray bans parts department on line filled out all the sections get to the payment section their website wont let me put in my credit card information. ( % 40.00) Did live chats and got know where. ( % 13.64) I dont know what else to do. ( % 0.00) I called every phone number I could find. ( % 0.00) I sent an email to their main headquarters. ( % 16.67)

pissedconsumer

POSITIVE 🙂

2022/0

Distributor Request by TradeSpace LLC Shirakatsi st. Gyumri, Armenia August , Dear Luxottica team I would like to introduce my company and to let you know that we are interested in selling your product at our store located in Armenia, Gyumri. ( % 25.00) The aim of this cooperation for us is to consider the possibility of becoming the official supplier of the Ray Ban brand in Armenia Our company conducted a market analysis, on the basis of which we came to the following conclusion: The current market demand allows us to consider mutually beneficial cooperation. ( % 15.00) From our side we offer: ) Significant investments. ) ( % 43.75) To present Ray Ban brand not only in our current geolocation, but for the near future also CIS region to. ) ( % 2.00) Long-term cooperation We believe our company can provide a very important distribution channel for your product in the market where we are located. ( % 52.00) I would like to request from you the following : ) Distribution price list ) Suggested retail and wholesale trade prices ) Minimum and maximum quantities Please email me at support@***e or call me at (+) ******** so we may speak further. ( % 16.67) Sincerely, Artyom Harutyunyan, Founder TradeSpace LLC ( % 50.00)

pissedconsumer

POSITIVE 🙂

2023/0

My Costas still haven't arrived. ( % 0.00) I sent them in to get fixed a long time ago and I'm getting irritated ( % 2.50)

pissedconsumer

POSITIVE 🙂

2023/0

Hi, the service was excellent! ( % 100.00) Ive been a loyal customer for many years and I own different pairs of Costass. ( % 35.83) Is there any way I could get grey glass lenses instead of carbon fiber? ( % -5.00) PLEASE ( % 0.00)

pissedconsumer

POSITIVE 🙂

2023/0

nyou will not answer my questions on my warranty replacement, and Im not sending my original product back without a definite answer. ( % 12.50) And I also declined to send them back. ( % 0.00) Im just keeping them because Im not doing a credit to an aftermarket sunglass shop which I paid $ for Oakley custom sunglasses that you guys wont replace that frame bar.. ( % 0.00)

pissedconsumer

POSITIVE 🙂

2023/0

Updated by user May , I purchased a pair of Maui Jim's but will wait to see what Luxottica has to offer to bring me back as a long time customer of their Oakley products. ( % -2.50) Original review May , Still waiting for UPS package to send back my detective glasses Ive been almost weeks now and being a long-haul truck driver, I count on my glasses on a day-to-day basis ( % 18.75)

pissedconsumer

POSITIVE 🙂

2023/0

I did not receive my original warranty info--it went to my spam folder. ( % 37.50) I talked to Tammy and sheet stated that she could move it to a new warranty replacement order. ( % 13.64) She was super helpful. ( % 33.33) Thank you. ( % 0.00)

pissedconsumer

POSITIVE 🙂

2023/0

I need size information to buy a pair of clip on sunglasses for my new Luxottica glasses? ( % 13.64) There is no information on the website. ( % 0.00) No live person when you call. ( % -6.82) No chat. ( % 0.00) One message says that if you have a mobile phone you can press a number to get a link to a page with solutions. ( % 0.00) I pressed, but no link appeared. ( % 0.00) I will call the optician where I bought the glasses but if they can't help, I will return them. ( % 0.00)

pissedconsumer

POSITIVE 🙂

2023/1

I wanted the Oakley Vault in Williamsburg as a keyholder for a few months, until I became pregnant, and Cano longer perform my job duty of climbing a ladder. ( % 6.67) I have been asking for copies of my paycheck stubs for my social services, caseworker, along with the James City county, Housing Authority, so that when my baby is born in March, I can get into public housing. ( % 1.67) Nobody will answer me, the people who did answer me in the beginning when I first quit, told me that they would send them, as soon as I hung up, they disabled all my credentials to be able to get into their website, and nobody will answer me cents. ( % 18.33) This is absolutely ridiculous, there is only one reason why you would hide a paycheck stub from somebody. ( % -16.67) I just need proof of employment so that I can secure safe home for me and my baby this is the most appalling situation I have ever been in, and have a feeling I will be contacting a lawyer within the next hours. ( % 21.00)

pissedconsumer

POSITIVE 🙂

2023/0

Im an employee at EssilorLuxottica and Im missing my first two paychecks. ( % 2.50) I was informed that the company doesnt do pay cards but has the option and thats one of the options that I have chosen. ( % 0.00) They informed me that EssilorLuxottica doesnt have that and my money was supposed to sent to the wisely pay card. ( % 70.00) I contacted the wisely company and they have not received any transaction from Luxottica ( % 70.00)

pissedconsumer

POSITIVE 🙂

2023/0

Updated by user Oct , Company fixed the issue and I have been provided with apology. ( % 10.00) Contacting Luxortica and expressing my dissatisfaction led to the ultimate favorable resolution and my plan on future purchases from the company. ( % 0.00) Original review Oct , My initial pair of glasses were done improperly as well as they just seem cheap. ( % 25.83) Which is why I decided to purchase an expensive pair I liked. ( % 5.00) So upon being given a full refund which I truly appreciate I still am longing for the glasses I decided to purchase and have since been refunded for. ( % 35.00) So I find myself in this quandary of do I go ahead and ask to pay the money I was uncomfortable and upset I had trusted with Luxortica to provide a service for me that has cost me hours of time and much frustrating. ( % -45.00) So where do I go from here as a consumer who was given a full refund who now still needs the original service I came in for. ( % 36.25) The glasses were made I have tried them on and live everything about them except all that the process truly cost me.comminicate fully get an itemized receipt and be very patient ( % 16.82)

pissedconsumer

POSITIVE 🙂

2023/0

DOSince LensCrafters was acquired, or rebranded, or whatever the heck went on, some brilliant Higher Up thinks that NOT selling just Eyeglass Frames, WITHOUT ANY LENSES, is a great idea! ( % 71.67) Now humans being humans, we break stuff or, since there is no such thing as ETERNAL, the stuff just breaks for unknown reasons. ( % -5.00) I didn't sleep, sit, or step on my glasses, but one of the arms fell off one day, Since I cannot do much without reading glasses, at least, and distance glasses when I drive, a frame without one of the arms is not useful to me. ( % -8.33) The Reo was fabulous...exactly the kind of CS Rep you folks need,. ( % 60.00) NOW, your job is to give her, and all others like her at your company WAYS TO MEET THE NEEDS OF YOUR CUSTOMERS! ( % 0.00) WHAT A CONCEPT! ( % 0.00) **NOT** HAVING TO TELL A CUSTOMER (Prospective or Existing) that I have to spend $+ (including taxes) to get a solid, unbroiken pair of eyeglasses! ( % 0.00) Imagine! ( % 0.00) The unfortunate rep could tell me only that the cost would FAR OUTWEIGH the benefit of ,working with your company! ( % -12.50) That's called a BAD IDEA where I come from, but you folks make your own decisions! ( % 2.50) If anyone wants to follow up, feel free to call --****. ( % 30.00) I am almost alwatys available since I am retired. ( % 40.00) Regards, Paul T Levinsoin ( % 0.00)

pissedconsumer

POSITIVE 🙂

2023/0

YOU GUYS ARE GREAT EASY TO ORDER YOUR REPLACEMENT MAKE SURE YOU KNOW THE CORRECT MODEL # BUT IF YOU DO YOU CAN RETURN NO EXCHANGES - SO PURCHASE THE CORRECT LENS AND THEN RETURN THE ONE THAT DID NOT WORK OUT. ( % 57.78) I WISH KNEW ABOUT LUX SOONER, YOU HAVE NO IDEA HOW MANY RAY-BAY I DISPOSED OF DUE TO SCRATCHED LENSES ( % 18.75)

pissedconsumer

POSITIVE 🙂

2023/0

I was within my one year warranty and after several emails back and forth, theyre telling me they cant be fixed and closed out my service request without doing anything else for me!! ( % -1.41) No refund or no credit! ( % 0.00) I dont think its fair that I was within the one-year warranty and just because the product is no longer available and cannot be fixed. ( % 40.00) Its unacceptable that they are unable to refund me or credit me for anything. ( % -50.00)

pissedconsumer

POSITIVE 🙂

2023/0

My name is Yulunda Karen McAlister and I received a pair of Ray-Ban sunglasses through the website. ( % 0.00) When I opened the packaged, the right lenses was scratched and discolored. ( % 28.57) The frame on the glasses was damaged as well. ( % 0.00) Ive tried numerous times to get in touch with someone through the website and see if I can get a new pair. ( % 6.82) I am a paying customer who likes the product and I feel like Ive been very mistreated and given extremely poor service. ( % -10.00) All I want is a good pair of sunglasses ( % 70.00)

pissedconsumer

POSITIVE 🙂

2023/0

Updated by user Oct , I can't leave you a status -- "Message is too long" --- ugh.Luxottica did nothing and said they were not going to do anything. ( % -5.00) They're awful and I'll never buy from them again Original review Sep , I went in to get an eye exam and the doctor was wonderful. ( % 12.50) I told him I already had lenses picked out from a catalog online. ( % 0.00) He asked to see them and they had them. ( % 0.00) The doctor was wonderful. ( % 100.00) He even made sure LensCrafters beat the price and told me about the % off nd pair. ( % 50.00) In the complaint response, the representatives from the Salem, NH LensCrafters lied and said they "gave" me a discount. ( % -30.00) That did not happen that way. ( % 0.00) In store - they were great. ( % 80.00) I called again and they lost my information, which was fine, I had a copy. ( % 41.67) I asked to be routed to the doctor, because I had a question about the nd pair which was a different prescription (for my computer). ( % 0.00) The doctor's assistant told me that I could NOT talk to the doctor nor leave a message. ( % 0.00) She said the only way I could get a message to him, was to make an appointment and pay for it. ( % 0.00) The doctor had told me if I had any questions at all -- call him. ( % 0.00) NO appointment necessary. ( % 0.00) I tried to explain it and I was hung up on. ( % 0.00) They have caller id -- my calls were never answered and the one time it was picked up, the woman at doctor's reception (who was VERY nice when I came in for an exam), told me she was ERASING my messages. ( % 78.00) He never got my message. ( % 0.00) The manager, David, apologized -- on his own. ( % 60.00) I didn't ask to talk to him. ( % 0.00) He said it was unacceptable. ( % 0.00) I called him later and they told me there was no "Dave" as a manager and hung up. ( % 0.00) I tried another number -- and I was told I had the right number in the first place. ( % 26.79) I called back and asked again -- she said, "We have a David - not a Dave.". ( % 0.00) WHO DOES THAT?? ( % 0.00) I never got to talk to the doctor -- one pair doesn't work. ( % 0.00) I can't wear them in front of my computer - it's blurry. ( % 0.00) So that % was null and void. ( % 0.00) They made me wait outside - because they were so busy -- to get my glasses. ( % 5.00) It was humiliating and unnecessary. ( % -40.00) I never made a scene or yelled at them. ( % 0.00) I got a called from your corporate office and was told a sizable coupon was being mailed. ( % 0.00) Never happened. ( % 0.00) I got an email saying "they gave her % off" -- NO they gave everyone % off -- it was the marketing deal then. ( % 0.00) I used your phone number for support -- no one answered -- pm ET. ( % 0.00) I used the customer portal and was cut off immediately at :pm because it was the end of the day. ( % 0.00) The coupon never arrived and it was closed!! ( % -15.63) the Care Form Ticket : **** - was closed. ( % -10.00) "Cat L." closed it. ( % -10.00) It's pretty suspect when you can't even provide names. ( % 25.00)

pissedconsumer

POSITIVE 🙂

2023/0

So I paid the amount of $ , for the repair of my glasses ( repair of S **** ) , got this code. ( % 25.00) Amd the service request # was **** Please let me know where to ship these glasses for repair Thank you very much in advance . ( % 26.00) I will be awaiting your response Have a good day ( % 70.00)

pissedconsumer

POSITIVE 🙂

2023/0

I sent a pair of RayBans in for repair, I prepaid for the repair. ( % 0.00) They were returned to me weeks later not repaired. ( % 0.00) I was told they were going to process my refund and offer me a % discount on a new pair of glasses. ( % 13.64) Nothing has been done at all. ( % 0.00) I feel like at this point you should just send me a new pair of glasses. ( % 13.64) I have spent countless hours on trying to reCh you by phone, text and email all yo no avail. ( % -5.00)

pissedconsumer

POSITIVE 🙂

2023/0

Defective ray Bans. ( % 0.00) I called the local dealer weeks ago. ( % 0.00) EYECARE. ( % 0.00) I called them BEFORE years and I also tried to chat with u people weeks ago and GOT NOWHERE.! ( % 0.00) The local dealer said that since its more than one year, they dont really want to waste too much time on me. ( % 14.00) They suggested I call you direct can someone help me? ( % 10.00)

Needs attention

Negative reviews

pissedconsumer

NEGATIVE 😕

2013/0

unfortunately we work in company which is manipulated like the mob.you have no say so or opinion that matters. ( % -50.00) as an otl you have no authority, simply used as a puppet to run her dirty strings. ( % -30.00) we work for a regional manager that manipulates her associates, creates drama, lies, and plants against her employees as soon as they defend themselves. ( % 0.00) she especially manipulates licensed employees. ( % 0.00) this region is ran like no other business....no scruples! ( % 7.81) numerous amount of complaints and nothing is done to this woman. ( % 0.00) HR? ( % 0.00) that means nothing. ( % 0.00) if you call they will retaliate. ( % 0.00) people are getting sick, stressed, fired and treated like nothing close to a human being. ( % -35.71) why is derya unlu still the regional manager for region /target optical. ( % 0.00)

pissedconsumer

NEGATIVE 😕

2012/1

Simple , I sent my ray ban sunglasses back to luxotica for a simple lens replacement. ( % 0.00) well its been months,,, no glasses,after a - week promise,,,, and when you try to call them, they either LIE to you, tell you excuses, or the phone prompts say they are closed because of bad weather, or to busy call back another time, or they plain just hang up on you after being tranfered...... ( % -18.29) I have several other blurbs on the net about these CLOWNS!,, and so many others, have been treated poorly , lied to, and misinformed about everything from the get go. ( % -0.50) AVOID ALL ,, . ( % 0.00) Lens crafters . ( % 0.00) Ray ban .sears optical Pearl vision. ( % 0.00) . ( % 0.00) sunglass hut These Companies should be INVESTIGATED by the FEDS ASAP! ( % 0.00) They are DIRTY!!!!!!!! ( % -100.00) IM tellin ya...... AVOID AVOID AVOID!!!!! ( % 0.00) ! ( % 0.00)

pissedconsumer

NEGATIVE 😕

2019/0

The sunglasses have a two part screwed together frame for change outs of different colored lenses. ( % 0.00) The left top of the frame that holds the temple piece broke off. ( % 25.00) I have been trying for two years to get some repair info , but, the Luxottica website is a tutorial in obfuscation, circuitous reasoning and plain stupid customer care. ( % -50.71) These glasses do not have the frame pieces available for customer repair. ( % 40.00) I tried to put the model number in the extremely redundant and poorly executed website and was told that there was no such model. ( % -20.00) After waiting on a Sunglass Hut customer care line for minutes, I was told by the rep that I was doing everything wrong and when I gave her the model number, she informed me that the first digits were not , but , the letters OO....how confusing is that. ( % -18.33) I wont use Luxottica, Sunglass Hut, Oakley, Ray-Ban or any other Luxottica product. ( % -12.50) Italian products and companies leave much to be desired and should stay in Europe. ( % 10.00)

pissedconsumer

NEGATIVE 😕

2018/0

They allowed a girl to come back to work after several physical altercation with different people. ( % 0.00) But I never was in no physical fights. ( % 0.00) This is unfair and unjust.. Luxottica is known for their unptofessionslism and favoritism.. Hopefully soon they will replace all human resource representatives. ( % -25.00)

pissedconsumer

NEGATIVE 😕

2018/0

I am sad to say that after years of being a Oakley consumer I will no longer purchase anything from them due to their affiliation with Luxottica. ( % -31.25) After waiting close to three weeks for my sunglass replacements that were supposed to arrive in two weeks I spoke with management. ( % 0.00) Luxottica claimed that they have no way of telling when my delivery was going to be put on the truck and could provide no tracking information. ( % 0.00) How does a company stay in business operation like this? ( % 0.00) No knowing if my glasses were ever going to arrive I went shopping for a new pair of glasses. ( % 13.64) The girl at the store I purchased from even recommended getting costas rather than Oakley due to the fact that Oakley was affiliated with Luxottica and had horrible customer service. ( % -56.25) Come to find out is the girl was even employed by Luxottica. ( % 0.00) I will be sure in future purchases that the product is no serviced by Luxottica. ( % 25.00) Really hope Oakley makes this right and corrects this issue. ( % 24.29)

pissedconsumer

NEGATIVE 😕

2018/0

I ordered glasses at Lenscrafters at Park West at West Northern Avenue, Peoria, Az. ( % 0.00) on / . ( % 0.00) Kristina, salesperson , helped me and was very helpful and knowledgable. ( % 20.00) When I went to the store to pick them up on //, Lenscrafters had sent the wrong glasses! ( % -62.50) Diana, salesperson , was very rude and not helpful at all! ( % -48.75) Diana accused me of perhaps choosing many frames and not knowing what I chose! ( % 62.50) That was not true!! ( % -27.34) She was not helpful at all nor did she suggest that the store would make things right. ( % 28.57) I felt forced to choose a frame that I really did not like as well as my first choice. ( % 5.00) I returned to the store on // to get the glasses. ( % 0.00) I told them that I was going to wait until Kristina could help me. ( % 0.00) Kristina told me that it might be a min. ( % 0.00) wait which I stated was fine. ( % 41.67) During that time, the manager nor the rude salesperson, Diana, did not acknowledge me nor speak to me. ( % -30.00) Kristina immediately told me that she would rectify the mistake and I did not have to take glasses that I did not want. ( % 0.00) She was VERY helpful and sympathetic to me. ( % 35.00) She helped me choose a frame that I like. ( % 0.00) I would ONLY return to that store if Kristina was there to help me, if not, I do not plan to return to Lenscrafters. ( % 0.00) The manager and Diana should not be in the store. ( % 0.00) Very cold, impersonal individuals! ( % -97.50)

pissedconsumer

NEGATIVE 😕

2016/1

Luxxotica is the worst ever customer Warranty and repair Dept they have. ( % -100.00) On Jun this year I sent to them a sunglasses Ray-ban with a letter that Luxottica sent to me stating that my sunglasses is covered under warranty. ( % 0.00) I have called them many times, besides waiting in the line more than an hour, claiming my sunglasses and asking why is taking so long the get it back. ( % 23.75) On Monday August I called again and after waiting more than an hour, a representative checked my notification number and said that the sunglasses were already SENT to me and by this week i will receive it by UPS.. Big surprise a moment ago , today Friday August when a UPS came to my apt giving me the sunglasses..The case was even unopened and in the same way when I sent to them months ago. ( % 27.50) When I opened the case the glasses were in the same condition , they did not even care to open my sunglasses case to see and replace the lens ( pealed lens in the Ray Ban,, bad, really bad sunglasses) RAY BAN AND LUXOTTICA SUCKS. ( % -34.00) Along with my sunglasses a note from Luxottica stating that the case has been closed and all offers have been voided.DO NOT EVER BUY RAY BAN AND RELY IN THIS POOR AND UNPROFESSIONAL RETAIL SERVICE LUXOTTICA. ( % -13.33)

pissedconsumer

NEGATIVE 😕

2016/0

Ordered new lenses from luxxotica for my ray bans on March rd .They did not hesitate to charge my debit card and process the lenses. ( % 13.64) I was told they would arrive within business days because they were being sent from Italy. ( % 0.00) When they didn't arrive on April th, I called again and after waiting about - minutes on hold, I was told that their private shipping company couldn't find my home address so they were taken back to the warehouse with no communication to me whatsoever. ( % 0.00) If I hadn't called, I would have never known about it. ( % 0.00) I was told "you won't have to pay for the second set of lenses we send out" as though they were doing me a favor by fixing their mistake....might I add that the gentleman never apologized for the inconvenience. ( % 0.00) Today it has been another business days and still no glasses and I am left with the feeling that I have been scammed. ( % 0.00) I would have been better off purchasing a new pair of sunglasses. ( % 31.82) TERRIBLE customer service. ( % -100.00) Never have I ever been treated this way as a customer.I will never purchase from luxxotica again. ( % 0.00)

pissedconsumer

NEGATIVE 😕

2020/0

Absolutely poor customer service Absolutely poor customer service. ( % -40.00) I ordered glasses that took five weeks to deliver. ( % 0.00) The representatives failed to communicate accurately. ( % -5.00) This is not a legitimate business extremely unprofessional service. ( % -12.50) Trash ( % 0.00)

pissedconsumer

NEGATIVE 😕

2020/0

I tried to order rx and instead of the lady trying to explain why I couldn't, she very rudely told me that my account does not allow that, again said you can't and then hung the phone up before I could ask another question! ( % -48.75)

pissedconsumer

NEGATIVE 😕

2020/0

Sent in warranty claim for broken Costa glasses with all required documents and pictures. ( % -40.00) They acknowledged receipt and they said they would get back in the next days. ( % 0.00) The next email we received said my warranty claim was closed without any specifics provided. ( % -5.00) Called the customer care number waited over an hour for someone to answer. ( % 0.00) When they did I explained the situation above. ( % 0.00) They said I would receive an email in to hours with a return authorization. ( % 0.00) One week passed. ( % 0.00) No email. ( % 0.00) Second call, waited over an hour again for an agent. ( % 0.00) Explained the situation again. ( % 0.00) Was told I would get an email immediately with a return authorization. ( % 0.00) Another lie!!!! ( % 0.00) Called yesterday, stayed on the line over an hour again. ( % 0.00) No agent picked up. ( % 0.00) Finally hung up at : EST. ( % 0.00) Pitiful!!! ( % 0.00) ! ( % 0.00)

pissedconsumer

NEGATIVE 😕

2020/0

Cannot purchase nose pads for my Oakley sunglasses. ( % 0.00) Only could go as far as check out on my order. ( % 5.00) Terrible customer service! ( % -100.00)

pissedconsumer

NEGATIVE 😕

2020/0

The worst customer service ever ( % -100.00)

pissedconsumer

NEGATIVE 😕

2021/0

Do Was on the phone with Nicole, who is the head regional manager, and it was the worst customer service I have ever had. ( % -100.00) Both my lenses came scratched (which she told me it would go away!!! ( % 0.00) Literally, i don't know why) and my frame was crooked. ( % 0.00) Once I called, she told me it was the way the glasses came, and I honestly thought what she was saying was a joke. ( % 60.00) She later told Me that she couldn't help me and my d basically have to try and deal with it on my own. ( % 30.00) Worst service I've ever had. ( % -100.00) I've been a customer for quite some time, so I'm very disappointed with your store and Nicole. ( % -97.50) Very disappointed!!!!!! ( % -100.00) ! ( % 0.00)

pissedconsumer

NEGATIVE 😕

2021/0

Cannot reach them and they have my sunglasses and billed me times for replacement lenses. ( % 0.00) I think they are a scam. ( % 0.00) Will contact my credit card compamy to get my money back at least. ( % -15.00) Horrible company ( % -100.00)

pissedconsumer

NEGATIVE 😕

2021/0

Ordered a pair of Costa sunglasses weeks ago money has been taken out of my account I have a order number and tracking number can never talk to a human being.. very upset about all the run around its ridiculous.. please e mail me call me ( % -4.44)

pissedconsumer

NEGATIVE 😕

2021/0

March , This sale was from Target Optical owned by Luxottica. ( % 0.00) This was and still is a nightmare. ( % 0.00) After numerous emails to them, they are sending Bogus return messages - we will get back to you in - days - we will need to research, we are sending to Upper management. ( % 0.00) We will get back to you in days, Due to the volume you will be serviced in the order it was received. ( % -6.25) On and On and On , I went to the Target optical to get lenses for my glasses, Around January, received them, wore them for days. ( % 0.00) I had days to return. ( % 0.00) I was getting the run around and a lot of LIES when I said, I want a refund for their Lenses and my old lenses put back in my frames. ( % 5.00) First, I was told they were not at the store, then they were shipped out, then she didnt think she could locate them because they werent marked with names. ( % 17.50) I called back to speak to manager, Michelle who said, we threw them OUT ! ( % 0.00) With no caring or compassion! ( % 0.00) I was devastated- crying - pleading begging. ( % -20.00) During the sale I was asked do I want to donate my lenses, to Lyons club, I said yes. ( % 0.00) Another Lie ! ( % 0.00) So now you have days to return and get a refund. ( % 0.00) Being told Too bad youre lenses were thrown away. ( % -70.00) Unbelievable, Manager Michelle said she could give me a new pair or sunglasses or anything I want. ( % -5.68) My answer I want my lenses! ( % 0.00) I want compensation. ( % 0.00) I went to Luxottica and have been asking for help and havent gotten an answer at all. ( % 0.00) I know the investigated cuz Rod who did the sale said They spoke to them and its up to corporate. ( % 0.00) Still emailing Luxottica- again and again. ( % 0.00) I went back to Lens crafters where my old ones were from But now being retired I have no insurance and my Lenses cost $. ( % 5.00) I am so disgusted, crying all the time. ( % -60.00) Help ! ( % 0.00)

pissedconsumer

NEGATIVE 😕

2021/0

I was given a promo code because I was racially harassed in one of your departments over the product that was damaged and was going to be refunded to me along with that Adrian H also gave me a promotion code that I used and received the wrong glasses I ordered ( % -50.00)

pissedconsumer

NEGATIVE 😕

2020/0

I ordered two Oakley T-shirts. ( % 0.00) I received one Oakley T-shirt that was the wrong size and design. ( % -50.00) Ive now been calling Luxottica for two days waiting on hold for over an hour at times, pressed for someone to send me a link to message them and have received nothing of the sort. ( % 0.00) Its too bad you can deal with Oakley directly to solve these problems. ( % -30.00) Luxottica is a terrible company for customer service! ( % -100.00)

pissedconsumer

NEGATIVE 😕

2020/0

Updated by user Dec , Unresolved Original review Dec , On pine island road cape coral florida. ( % 37.50) If you want to be treated like dirt go there the guy named william and the manager are the worst....this is the worst experience ever... ( % -100.00) Customer service ..price and everything.. Don't go there..... ( % 0.00)

pissedconsumer

NEGATIVE 😕

2020/0

The past few days I've made multiple phone calls to your company in Italy. ( % -15.00) I have made phone calls from America to Italy charging in almost dollars in international calls and have gotten response from your company. ( % 0.00) Your company already owes me dollars from the Oakleys bought now I belive you owe me more for never answering a *** phone call or email at your *** company. ( % 50.00) You've wasted my time for the last weeks and now you're wasting my money too. ( % -10.00) Something needs to be done and someone needs to be held accountable ( % 0.00)

pissedconsumer

NEGATIVE 😕

2020/0

Have a warranty claim on a pair of native sunglasses I had. ( % 0.00) The model was discontinued so they gave me terrible choices to select from and I needed to do it in days or get nothing. ( % -100.00) I tried calling and was on hold for at least an hour before I gave up. ( % -30.00) I then tried there chat and after . ( % 0.00) hours I got on. ( % 0.00) The agent told me I could select a different pair but only after I sent in the broken ones. ( % -13.33) I did that and since then havent been able to reach them via their chat. ( % 50.00) If often disconnects me for no reason. ( % 0.00) Twice now I have been number in the que and never got an agent even after hours of waiting at number . ( % 0.00) If you buy an expensive pair of sunglasses and think the warranty is worth something, it is not while this company handles the warranty! ( % -6.25) How can you even rate customer service when it is impossible to get a hold of them. ( % -66.67) Worst ever! ( % -100.00)

pissedconsumer

NEGATIVE 😕

2022/1

They knowingly overbilled me for services and will not issue a refund. ( % 0.00) They tried to cover their actions with the Attorney Generals office by submitting sloppy backup thinking it would be sufficient. ( % -41.67) They have been avoiding the Attorney Generals request for documentation to support their reasoning for months. ( % 0.00) Because the Attorney Generals office is limited and cannot take legal action, if they get enough people that have valid cases of fraudulent billing then they can escalate the issue. ( % 5.71) My advice would be to check your explanation of benefits from your insurance company against what you were asked to pay at the time of service. ( % 0.00) Demand Pearle Vision give you a breakdown of the bundled package pricing they charge you. ( % 0.00) Report Pearle vision to your insurance company if they will not assist you. ( % 0.00)

pissedconsumer

NEGATIVE 😕

2022/0

My address on my HR file was changed in and Fidelity never received the change of address from you all and wont allow me to access my k! ( % 0.00) Ive called multiple times and theyve sent you all multiple requests to verify with no response! ( % 0.00) I NEED ACCESS TO MY ACCOUNT! ( % 0.00) This is completely ridiculous! ( % -41.67) This is how you treat your employees and I cant even talk to anyone at HR? ( % 0.00) ! ( % 0.00)

pissedconsumer

NEGATIVE 😕

2022/0

I sent out my broken glasses to be replaced on May rd, . ( % -40.00) Id like to find out the status of my returned glasses. ( % 0.00) -**** I appreciate your prompt answer as need my sunglasses for my next trip by the end of May. ( % 0.00)

pissedconsumer

NEGATIVE 😕

2022/0

My ray ban RB **** -. ( % 0.00) Optical glasses Was broken in the center of the Frame.i want to find a answer to my request doing before I no receive any answer I loyal costumer to Ray-ban Product all my glasses ( % -5.56)

pissedconsumer

NEGATIVE 😕

2021/0

I placed an order for replacement lenses, they sent me the wrong size. ( % -50.00) So Ive been trying to call for hours and no human being answered the phone. ( % 0.00) It keeps you rerouting from machine to machine to machine. ( % 0.00) The worst customer service ever!! ( % -100.00) ! ( % 0.00)

pissedconsumer

NEGATIVE 😕

2023/0

I have sent my glasses in for repair. ( % 0.00) I was told I would have them back within days there is no one that returned your calls or sent you an email stating what is the status three weeks later still waiting for my glasses and not one word from anyone. ( % 0.00) Absolutely horrible customer service if you expect consumers to use your services. ( % -100.00)

pissedconsumer

NEGATIVE 😕

2023/0

The glasses don't fit evenly on my face , Nordstrom tried to heat them up but it didn't work, so I like the glasses, plastic black frames, rectanglar, mm, I don't know if my ears my not be even, I am frustrated having to constantly push down on one side to have them look straight?.. ( % -7.04)

pissedconsumer

NEGATIVE 😕

2023/0

Former Boss Store Paula Treadway refuses to write me a letter stating when my last day of unemployment was At Lenscrafters! ( % 0.00) She is a horrible Manager and broke are contract when she hired me. ( % -100.00) She definitely needs to be investigated on why she is still there. ( % 0.00) Worse Boss Ever! ( % -50.00) She treated her Great employees awful and embarrassed them all the time in front of customers. ( % -10.00) No one should work for her, Paula will be nice at first then if you do not do it only her way then you will suffer, someone from the company needs to investigate her, seriously look at the hostile work environment there. ( % 12.92)

pissedconsumer

NEGATIVE 😕

2023/0

Refund for a pair of Ray-Ban stories that Wednesday charge minutes much less five hours ..xxxx. ( % -16.67) Did ( % 0.00)

pissedconsumer

NEGATIVE 😕

2023/0

For Whatever Reason I Am Still Unable To Speak A Live Rep, Nor Have Anyone Gotten Back In Contact With Me Regarding My Issue.I Have Emailed All The Required / Requested Information Over wks Ago To No Avail ( % -12.12)

pissedconsumer

NEGATIVE 😕

2022/0

Updated by user Mar , Company fixed the issue and I have been provided with product replacement. ( % 10.00) Asa special thank you for being a Luxottica customer we are sending you a replacement pair of lenses.. ( % 35.71) Updated by user Mar , A day after I wrote the review I received an email where they explained that to apologize for the inconvenience an thank me for being a Luxottica customer they were sending me new lenses at no cost. ( % 13.64) Updated by user Feb , Dead end. ( % -20.00) I loose. ( % -7.69) Original review Feb , I bought polarized replacement lenses for my Aviators and after times wearing them they faded in a weird way. ( % -6.25) Impossible to use the glasses. ( % -66.67) I tried different times to ask for customer assistance, where they ask u to upload pictures of the damage, proof of purchase etc. ( % 0.00) and u go through all the process to get a customer assistance email telling u they could not proceed with the request because the pictures were not updated. ( % 0.00) (?) ( % 0.00) So you patiently try again and they ask u to upload the order number that is provided with the proof of purchase so u type in the order number and u get an error. ( % 0.00) (?) ( % 0.00) U are looking at the word "work order #" on your proof of purchase and u check the number times, but still it's an error. ( % 0.00) In the end u find out the warranty it's only days after the purchase even if it's a defective product. ( % 0.00) It's all a big SCAM. ( % 0.00)

pissedconsumer

NEGATIVE 😕

2023/0

Tory Burch eyeglass frames don't stay adjusted to where I can read. ( % 0.00) Adjusting them has been futile because there is no wire on the handles of the frames, with the heat, mishape, again and again. ( % 0.00) Wasted $ for new pair of glasses, maybe you guys can afford that but I can't ( % -3.18)

pissedconsumer

NEGATIVE 😕

2023/0

I received my pair of ray ban sunglasses and the lense and frame were damaged. ( % 0.00) Ive tried communicating my problems but have received no help from you. ( % 0.00) I paid a lot of money for them. ( % 0.00) The customer service has been horrible. ( % -100.00) You are not helping me. ( % 0.00) I just want a new pair of sunglasses. ( % 13.64) If someone can reach out and help me, I would appreciate it. ( % 0.00)

pissedconsumer

NEGATIVE 😕

2023/0

I received notification that my information is on the dark web and the source was Luxottica.com. ( % -15.00) Please permanently delete any information you have about me, including job applications. ( % 0.00) Thank you. ( % 0.00)

pissedconsumer

NEGATIVE 😕

2023/0

Updated by user Aug , Company resolved the issue. ( % 0.00) Original review Jul , Need to speak with Human Resources. ( % 18.75) Need the phone number ASAP. ( % 0.00) I am an unhappy customer and former employee. ( % -30.00) Need to speak with HR. ( % 0.00)

pissedconsumer

NEGATIVE 😕

2023/1

I have been trying about month to get this situation handled to no avail. ( % 0.00) Ray Ban has a year warranty. ( % 0.00) I purchased these glasses at Dillards. ( % 0.00) I cannot believe that yall offered % of the cost of the glasses in a poor attempt to settle this claim. ( % -40.00) I paid % of the asking price and they are still under warranty. ( % 0.00) I am just requesting you settle the warranty claim as you promised ( % 0.00)

pissedconsumer

NEGATIVE 😕

2023/1

Original review Jun , I purchased a . ( % 37.50) pair of prescription Oakley eyeglasses from their store. ( % 0.00) Within their warranty period the coating on the lenses failed. ( % -50.00) I went back to the store and asked the manager to replace the lenses under warranty. ( % 0.00) He refused and told me to try my luck with their online warranty office. ( % 0.00) I contacted them and was told to go back to the store as the manager should resolve the problem. ( % 0.00) He again refused to help. ( % 0.00) I then contacted two other stores which also refused to honor their warranty. ( % -12.50) I finally filed a complaint that was supposed to be assigned to a district manager and I later got a message back that it was not assigned and I should file a warranty claim online. ( % -7.50) I again attempted to file online and their website directs me back to the store to handle it. ( % 0.00) I have now wasted a month trying to resolve this and nobody with this incompetent company will take responsibility. ( % -27.50) This is horrible customer service and for the money I spent on these glasses I feel totally ripped off. ( % -36.67) I suggest nobody does business with this store until they revamp their ability to provide reasonable customer service. ( % 20.00)

pissedconsumer

NEGATIVE 😕

2023/0

I'm trying to replace several lenses and can not get ahold of anyone. ( % 0.00) I've called there number multiple times and it says to talk to someone stay in the lounge and after a few minutes in disconnected. ( % -10.00)

pissedconsumer

NEGATIVE 😕

2023/0

I was unable to pay in cash and was did not need any change . ( % -50.00) My lenses were not properly placed and I'm getting headaches . ( % 0.00) I'm so upset . ( % 0.00)

pissedconsumer

NEGATIVE 😕

2023/0

I need to talk to a LIVE PERSON am trying to explain my self but impossible to explain my self with a machine, has to be a person ( % -26.52)

pissedconsumer

NEGATIVE 😕

2023/0

Security- your site shows that you had a security breach. ( % 0.00) Please clear my email and other info from any records or lists. ( % -1.25)

pissedconsumer

NEGATIVE 😕

2023/0

damaged scratched...arm snapped --this is not LUXOTICA...hello? ( % 0.00) Please resolve ASAP! ( % 0.00) As I have been waiting a long time for response. ( % -5.00) Pissedoff customer! ( % 0.00)

pissedconsumer

NEGATIVE 😕

2023/0

It is impossible to talk to a real person. ( % -23.33) Im supposed to be receiving a replacement pair of Natives, it says up to weeks, no update to shipping. ( % 0.00)

pissedconsumer

NEGATIVE 😕

2023/0

I was wearing them and one of the lenses just popped out on both pairs at different times / Please I didnt have to write symbols to buy them at the cost I was charged so Im not understanding why am I having such a hard time typing to resolve this problem ( % -9.72)

pissedconsumer

NEGATIVE 😕

2023/0

Purchase glasses through LensCraft // frame was replaced on // because it broken. ( % -40.00) On / again broken at the identical spot frame PR TV, BLK MAT // ( % -40.00)

pissedconsumer

NEGATIVE 😕

2023/0

Poor web site Poor customer service No one answers phone Cannot go beyond digital wall of messages They want me to send back my glass frame After taking off lenses! ( % -20.00) I do not know how to take them out. ( % 0.00) And what if I damage them, who is going to pay for them? ( % 0.00) I am not an optometrist. ( % 0.00)

pissedconsumer

NEGATIVE 😕

2023/2

Hello, I am Divyarajsinh Jadeja I have sent my prescription glasses frame for repair since past months but I am still waiting for proper answer. ( % -12.50) If I am trying to chat with customer service agent each time they tell me something else and after - days I get the email regarding something else. ( % 0.00) . ( % 0.00) First I talked with agent he sent me the shipping lable and said it will take days to repair. ( % 25.00) After I contacted agent as I did not got back any answer That I did on June th and he said oakly is not able to repair my frame so he will give me $ + I WILL GET MY BROKER FRAME BACK. ( % -8.33) That will cover Frame++prescription lenses. ( % 0.00) He said after few days I will get letter in my email and I got but it says only $ for frame. ( % -10.00) Why? ( % 0.00) . ( % 0.00) Then I contacted again customer service agent again and her name is Camilia N. She told me Oakley will repair my glasses. ( % 0.00) and I will get back on July Th. ( % 0.00) after that I got email again offering me $ for frame. ( % 0.00) . ( % 0.00) I tried To contact customer service agent again yesterday for times and they are keep disconnecting me. ( % 0.00) So if you work in Oakley then you know that each frame has its own lenses. ( % 60.00) Even if you are covering my frame I am not able to use my exiting prescription lenses into the another frame. ( % -25.00) as each frame is different. ( % 0.00) The frame which I have sent it for repair it discontinued by okaly, so I ma not able to get the same frame. ( % -12.50) The lenses I have is not normal lenses its my prescription lenses. ( % -7.50) If I am not getting back it repaired and not the same frame in market what I am suppose to do with that prescription lenses. ( % 0.00) I need that answer very clearly. ( % 13.00) If you are not able to repaired then give my frame back to me and cover the while cost Frame+ lenses as its prescription lenses not normal one. ( % -10.83) Or else please repaired it. ( % 0.00) Don't tell me that lens crafter will able to use same lenses they are not. ( % 25.00) don't reply me that stupide thing. ( % 0.00) I am going through this since past months. ( % -25.00) I need clear answer and below I am attaching all the screenshot. ( % 10.00) I want you to cover frame+ prescription lenses as without the same frame its garbage. ( % 0.00) and its not cheap. ( % -20.00) I want my broken frame back. ( % -20.00)

pissedconsumer

NEGATIVE 😕

2023/2

Hello, I am Divyarajsinh Jadeja I have sent my prescription googles for repair since past months but I am still waiting for proper answer. ( % -12.50) If I am trying to chat with customer service agent each time they tell me something else and after - days I get the email regarding something else. ( % 0.00) . ( % 0.00) First I talked with agent he sent me the shipping lable and said it will take days to repair. ( % 25.00) After I contacted agent as I did not got back any answer That I did on June th and he said oakly is not able to repair my frame so he will give me $ + I WILL GET MY BROKEN FRAME BACK. ( % -16.25) That will cover Frame++prescription lenses. ( % 0.00) He said after few days I will get letter in my email and I got but it says only $ for frame. ( % -10.00) Why? ( % 0.00) . ( % 0.00) Then I contacted again customer service agent again and her name is Camilia N. She told me Oakley will repair my glasses. ( % 0.00) and I will get back on July Th. ( % 0.00) after that I got email again offering me $ for frame. ( % 0.00) . ( % 0.00) I tried To contact customer service agent again yesterday for times and they are keep disconnecting me. ( % 0.00) So if you work in oakly then you know that each frame has its own lenses. ( % 60.00) Even if you are covering my frame I am not able to use my exiting prescription lenses into the another frame. ( % -25.00) as each frame is different. ( % 0.00) The frame which I have sent it for repair it discontinued by okaly, so I ma not able to get the same frame. ( % -12.50) The lenses I have is not normal lenses its my prescription lenses. ( % -7.50) If I am not getting back it repaired and not the same frame in market what I am suppose to do with that prescription lenses. ( % 0.00) I need that answer very clearly. ( % 13.00) If you are not able to repaired then give my frame back to me and cover the while cost Frame+ lenses as its prescription lenses not normal one. ( % -10.83) Or else please repaired it. ( % 0.00) Don't tell me that lens crafter will able to use same lenses they are not. ( % 25.00) don't reply me that stupide thing. ( % 0.00) I am going through this since past months. ( % -25.00) Please sort it out my issue as a Oakley valued customer. ( % 0.00) Thank you ( % 0.00)

pissedconsumer

NEGATIVE 😕

2023/0

I bought a pair of Steve McQueen 's not too long ago. ( % -5.00) I emailed my issue but haven't received a response. ( % 0.00) I don't want my product to become out of warranty. ( % 0.00) The frames had a defect on them, causing the hinges to not stay connected and the bottom of the frames was too thin to hold in the lenses. ( % -40.00) shortly after purchase the bottom of the frames broke off. ( % 0.00) I would like to figure out how to go about getting a replacement pair or replacement parts for this product. ( % 0.00) Thank you Order number: ****Order date: // ( % 0.00)

pissedconsumer

NEGATIVE 😕

2023/0

Absolutely horrible, you have to speak to them through chat. ( % -100.00) I stayed on hold for : speaking to two different people when I was disconnected once again along with the entire chat history. ( % 0.00)

pissedconsumer

NEGATIVE 😕

2023/0

I was unable to pay in cash and was did not need any change . ( % -50.00) My lenses were not properly placed and I'm getting headaches . ( % 0.00) I'm so upset . ( % 0.00)

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