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Shopko Branch in West

Source of reviews: googlemaps
All times
Number of Reviews
116
is the same with the industry average
shopkobranches industry avg. is 116
Number of Sentences
217
is the same with the industry average
shopkobranches industry avg. is 217
Company Sentiment Score
46%
is above the industry average
shopkobranches industry avg. is % 0
% of Answered Reviews
0%
Not calculated
shopkobranches industry avg. is 0
Company Response Time
Not calculated
shopkobranches industry avg. is 0
(shopkobranches)

Filter Keywords

These words are ordered by the frequency. Most common words reflect the most common themes
Word Frequency ⤵️Positive Percentage ⤵️Negative Percentage ⤵️Category ⤵️
great261000Product
crystal2600Product
newton241000Brand
friendli2400 Product
staff181000Service
doctor1692.317.69Service
experi1694.125.88Price
everyon121000 Product
knowledg121000 Product
shopko121000 Product
thorough11900Price
optic10800Product
explain1088.890Emotion
super91000Product
awesom81000 Product
place771.4314.29Service
katrina71000Brand
profession61000Service
servic61000Service
glass666.6716.67Product
everyth683.330Price
first61000Service
recommend51000General
fantast51000 Product
antioch500Product
wonder51000Emotion
thing4750Price
locat47525Emotion
berta400Service
patient41000Service
appoint41000Service
inform41000Emotion
today45050Price
effici41000 Product
thank41000Emotion
rachel400Brand
jalyssia400 Product
welcom31000 Product
frame31000Product
prescript366.6733.33Service
detail31000Product
pleasant31000Emotion
visit31000Service
custom31000Service
excel31000Emotion
alway31000Emotion
highli300 Product
happi300 Product
found21000General
answer21000Emotion
definit21000 Product
provid21000Service
offic21000Service
price21000Financial
environ21000Service
write200Emotion
person21000Service
optician21000Service
overal21000Price
especi21000 Product
reason21000General
could2500General
earli200 Product
courteou21000 Product
select21000General
schedul21000 Product
peopl21000Price
daughter20100Brand
sweet21000Emotion
natalia200Product
someth200Price
interact100Service
would15050General
appreci100 Product
avail11000Emotion
varieti100 Product
perfect11000Product
freitag100 Product
everi100 Product

Ngrams Look-up

These words are ordered by the frequency. Most common words reflect the most common themes.
  • great
  • newton
  • staff
  • doctor
  • experi
  • everyon
  • knowledg
  • shopko
  • thorough
  • optic
  • explain
  • super
  • awesom
  • place
  • katrina
  • profession
  • servic
  • glass
  • everyth
  • first
  • recommend
  • fantast
  • wonder
  • thing
  • locat
  • patient

Frequently Used Ngrams

When two or more words are juxtaposed, they are naming as 'ngrams'. Ngram analysis is good for when some concept is defined by more than one words.
  • dr newton
  • great experience
  • shopko optical
  • dr newton amazing
  • newton amazing
  • crystal helped
  • dr berta
  • friendly knowledgeable
  • nice helpful
  • rachel dr
  • thorough exam
  • optical antioch
  • great place
  • experience shopko
  • shopko optical antioch
  • friendly helpful
  • knowledgeable staff
  • explained things
  • eye doctor
  • super nice

Keyword Profiler

Bubble sizes by positive sentiment scores

Keyword Profiler

Bubble sizes by negative sentiment scores

Sentiment by time

See trends of reviews

Smart Reading

Read all reviews with AI based highlighted Sentences
All Reviews
ⓘ

Sentiment highlighting treshold %: 50

Some reviews are not visible due to performance.

Reviews
Positive reviews
googlemaps
POSITIVE 🙂
2024/1
I had the best experience ever at Shopko Optical in Antioch IL getting an eye ( % 100.00)
googlemaps
POSITIVE 🙂
2024/1
The service and exam were excellent. ( % 100.00) The variety of available frames was also ( % 40.00)
googlemaps
POSITIVE 🙂
2024/1
I like to come here because I get very good service. ( % 91.00) I like the doctors and ( % 0.00)
googlemaps
POSITIVE 🙂
2024/1
My visit there was exceptional. ( % 66.67) The gal that did the initial part of the exam ( % 0.00)
googlemaps
POSITIVE 🙂
2024/1
Dr.Newton was amazing, she is very knowledgeable and she never rushed my ( % 40.00)
googlemaps
POSITIVE 🙂
2024/1
Tried out a new eye doctor and we are very happy we did. ( % 56.82) Dr. Joy Goffron-Kluge ( % 80.00)
googlemaps
POSITIVE 🙂
2024/1
Dr. Newton, Rachel, Crystal and Sofia... thank you. ( % 0.00) Dr. Newton spent a great ( % 35.00)
googlemaps
POSITIVE 🙂
2024/1
This is the first time I have been in this ShopKo branch, and I have to say ( % 25.00)
googlemaps
POSITIVE 🙂
2024/1
Everyone I encountered on my first visit to Shopko Optical was very nice to ( % 51.50)
googlemaps
POSITIVE 🙂
2024/1
Fantastic eyecare. ( % 40.00) Dr Newton is amazing. ( % 60.00) She's patient and kind, efficient and ( % 60.00)
googlemaps
POSITIVE 🙂
2024/1
I just picked up my new pair of glasses and as always, I was greeted with a ( % 13.64)
googlemaps
POSITIVE 🙂
2024/1
I cannot say enough positive things about the Shopko Optical Antioch location. ( % 11.36)
googlemaps
POSITIVE 🙂
2024/1
Fantastic experience. ( % 40.00) Dr. Newton explained everything perfectly to me. ( % 100.00) She ( % 0.00)
googlemaps
POSITIVE 🙂
2024/1
Crystal and Dr Newton are wonderful! ( % 100.00) Update: Dr Newton's eye exam was thorough ( % 0.00)
googlemaps
POSITIVE 🙂
2024/1
Dr Berta newton was super sweet and very helpful with my prescription. ( % 29.44) Natalia ( % 0.00)
googlemaps
POSITIVE 🙂
2024/1
The Shopko Optical team were so very helpful and professional. ( % 15.00) We were able to ( % 50.00)
googlemaps
POSITIVE 🙂
2024/1
Both Dr. Newton and Crystal were very informative, helpful and pleasant to ( % 46.67)
googlemaps
POSITIVE 🙂
2024/1
Extremely friendly. ( % 37.50) Went in with me and my kids for exams and they were so ( % 0.00)
googlemaps
POSITIVE 🙂
2024/1
The people at Shopko are amazing!! ( % 93.75) All three women in the front room helped me ( % 0.00)
googlemaps
POSITIVE 🙂
2024/1
Very friendly service and thorough eye exams. ( % 48.75) Katrina was very pleasant during ( % 95.33)
googlemaps
POSITIVE 🙂
2024/1
Great experience. ( % 80.00) Doctor was very professional and explained things in a way ( % 13.00)
googlemaps
POSITIVE 🙂
2024/1
Rachel and Dr.Goffron were the sweetest :) and super informative I felt like ( % 41.67)
googlemaps
POSITIVE 🙂
2024/1
Dr. Newton was phenomenal!! ( % 78.13) Took her time to explain her findings, answered my ( % 0.00)
googlemaps
POSITIVE 🙂
2024/1
Crystal was a great help with looking up prices and keeping me informed on ( % 80.00)
googlemaps
POSITIVE 🙂
2024/1
Very happy with the quality and value offered by this facility. ( % 100.00) Dr. Newton was ( % 0.00)
googlemaps
POSITIVE 🙂
2024/1
Went here to get new glasses and was helped by Crystal. ( % 13.64) She is very ( % 20.00)
googlemaps
POSITIVE 🙂
2024/1
Crystal and Nat were absolutely amazing! ( % 75.00) Crystal is so very kind and very ( % 49.00)
googlemaps
POSITIVE 🙂
2024/1
Tyler had an amazing experience with Dr Newton and the staff. ( % 60.00) They were very ( % 20.00)
googlemaps
POSITIVE 🙂
2024/1
Dr. Newton was amazing. ( % 60.00) She explained everything in detail. ( % 0.00) Answered my ( % 0.00)
googlemaps
POSITIVE 🙂
2024/1
Appointment scheduled day before. ( % 0.00) Arrived early and they took me in early. ( % 10.00)
googlemaps
POSITIVE 🙂
2024/1
Shopko Optical in Antioch is fantastic!!! ( % 78.13) Crystal helped my wife pick out the ( % 0.00)
googlemaps
POSITIVE 🙂
2024/1
This is a great place to go for your optical needs. ( % 80.00) I worked with Crystal and ( % 0.00)
googlemaps
POSITIVE 🙂
2024/1
The staff & Dr were super helpful and friendly! ( % 40.10) (Especially Katrina) They ( % 0.00)
googlemaps
POSITIVE 🙂
2024/1
Excellent team here. ( % 100.00) Quick to get me in. ( % 33.33) Brand new modern equipment. ( % 16.82) Something ( % 0.00)
googlemaps
POSITIVE 🙂
2024/1
Overall great experience. ( % 40.00) Our optician Rachael took great care of us and Dr. ( % 80.00)
googlemaps
POSITIVE 🙂
2024/1
My experience was wonderful. ( % 100.00) The doctor was amazing and Crystal was awesome! ( % 80.00)
googlemaps
POSITIVE 🙂
2024/1
Very great first time visit. ( % 62.50) I had been going to two different locations of ( % 0.00)
googlemaps
POSITIVE 🙂
2024/1
Found my new "eye place"! ( % 17.05) Nice bright office. ( % 65.00) The staff, Crystal, Jalyssa, & ( % 0.00)
googlemaps
POSITIVE 🙂
2024/1
This was my first time using shopko and it went great! ( % 62.50) All the technology used ( % 0.00)
googlemaps
POSITIVE 🙂
2024/1
I started going to Shopko in January, i love it, the staff are all super ( % 41.67)
googlemaps
POSITIVE 🙂
2024/1
The staff was amazing! ( % 75.00) The doctor was very friendly and knowledgeable. ( % 48.75) Crystal ( % 0.00)
googlemaps
POSITIVE 🙂
2024/1
Doctor freely shares her knowledge and explained in detail my prescription. ( % 40.00)
googlemaps
POSITIVE 🙂
2024/1
Katrina was amazing and got me into an appointment on short notice. ( % 30.00) She took ( % 0.00)
googlemaps
POSITIVE 🙂
2024/1
I highly recommend making an appointment with Dr. Newton. ( % 16.00) She did a thorough ( % 0.00)
googlemaps
POSITIVE 🙂
2024/1
Staff was very helpful. ( % 20.00) The eye exam was very thorough. ( % 20.00) Crystal helped me with ( % 0.00)
googlemaps
POSITIVE 🙂
2024/1
THANK YOU! ( % 0.00) Crystal, Nat, and Sophia were very helpful repairing my ray bands. ( % 20.00)
googlemaps
POSITIVE 🙂
2024/1
Katrina helped me out today and I must say. ( % 0.00) Aside from the great customer ( % 80.00)
googlemaps
POSITIVE 🙂
2024/1
Great experience! ( % 100.00) I am always looking for a friendly, helpful place to buy ( % 37.50)
googlemaps
POSITIVE 🙂
2024/1
Had a great experience here.. everyone is so accommodating and friendly.. Dr ( % 58.75)
googlemaps
POSITIVE 🙂
2024/1
Friendly. ( % 37.50) Courteous. ( % 60.00) Efficient. ( % 0.00) Good value. ( % 70.00) Returning customer, experienced ( % 80.00)
googlemaps
POSITIVE 🙂
2024/1
krystal and katrina are very nice and helpful, dr Freitag was also very ( % 49.00)
googlemaps
POSITIVE 🙂
2024/1
Dr Berta Newton is wonderful. ( % 100.00) Explained things to me that none of the other ( % -12.50)
googlemaps
POSITIVE 🙂
2024/1
Friendly helpful staff and a comprehensive exam. ( % 37.50) Good selection of frames in a ( % 70.00)
googlemaps
POSITIVE 🙂
2024/1
First time trying Shopko Optical. ( % 25.00) I scheduled an appointment and everything ( % 0.00)
googlemaps
POSITIVE 🙂
2024/1
The staff was super friendly, especially Crystal. ( % 23.61) She helped pick out my ( % 0.00)
googlemaps
POSITIVE 🙂
2024/1
Super Friendly environment, and reasonably done in a timely manner. ( % 30.28)
googlemaps
POSITIVE 🙂
2024/1
Awesome experience today! ( % 100.00) Dr. Newton and Crystal worked hard to make sure I ( % 10.42)
googlemaps
POSITIVE 🙂
2024/1
Very nice welcoming Dr Newton explain everything about my eyes; Reassured me ( % 78.00)
googlemaps
POSITIVE 🙂
2024/1
Fast, friendly, and informative. ( % 28.75) I found my new optometrist. ( % 13.64)
googlemaps
POSITIVE 🙂
2024/1
Staff was very knowledgeable and friendly! ( % 33.44) Provided thorough details but were ( % 0.00)
googlemaps
POSITIVE 🙂
2024/1
Staff was very nice. ( % 78.00) Wait time was not long at all, and the doctor was very ( % 11.25)
googlemaps
POSITIVE 🙂
2024/1
Everyone there was so helpful and sweet! ( % 43.75) The doctor was great! ( % 100.00) Would recommend ( % 0.00)
googlemaps
POSITIVE 🙂
2024/1
Crystal is awesome, great customer service. ( % 90.00) Dr Berta is awesome. ( % 100.00) Everyone ( % 0.00)
googlemaps
POSITIVE 🙂
2024/1
Everyone was kind and professional. ( % 35.00) Appreciated Dr Newton's thorough exam ( % 20.00)
googlemaps
POSITIVE 🙂
2024/1
The eye doctor super nice person very knowledgeable. ( % 37.78) The person selling me ( % 0.00)
googlemaps
POSITIVE 🙂
2024/1
Rachel and Dr. Newton are great. ( % 80.00) Crystal is also fantastic. ( % 40.00) Great place for ( % 80.00)
googlemaps
POSITIVE 🙂
2024/1
Dr. Newton is amazing! ( % 75.00) and Jalyssia helped us find the perfect pair of frames! ( % 100.00)
googlemaps
POSITIVE 🙂
2024/1
Dr. Newton was amazing with my son. ( % 60.00) She was kind and explained everything. ( % 60.00)
googlemaps
POSITIVE 🙂
2024/1
Everyone was very pleasant and helpful. ( % 95.33) I love my glasses now that my noses ( % 50.00)
googlemaps
POSITIVE 🙂
2024/1
Crystal was so wonderful. ( % 100.00) Very knowledgeable and walked me though every step. ( % 20.00)
googlemaps
POSITIVE 🙂
2024/1
Outstanding client service! ( % 62.50) Very reasonable prices, fast and easy to get an ( % 29.78)
googlemaps
POSITIVE 🙂
2024/1
Everyone was very friendly and thorough. ( % 48.75) Dr. Newton is the best, Glad I went ( % 75.00)
googlemaps
POSITIVE 🙂
2024/1
Dr. ( % 0.00) Took her time with the exam. ( % 0.00) We talked about other lenses. ( % -12.50) I was impressed ( % 100.00)
googlemaps
POSITIVE 🙂
2024/1
We had a great experience at Shopko Optical! ( % 100.00) Both the doctor and the optician, ( % 0.00)
googlemaps
POSITIVE 🙂
2024/1
Great place to go for optical! ( % 100.00) Everyone there is very friendly, very helpful, ( % 34.38)
googlemaps
POSITIVE 🙂
2024/1
I was very happy with my experience. ( % 100.00) Everyone was very helpful & explained all ( % 20.00)
googlemaps
POSITIVE 🙂
2024/1
The ladies working here are very polite and nice they'll help you find ( % 40.00)
googlemaps
POSITIVE 🙂
2024/1
Crystal was attentive, kind and even played checkers while we waited for Dr. ( % 50.00)
googlemaps
POSITIVE 🙂
2024/1
Excellent, knowledgeable staff! ( % 100.00) Not pushy, like some other Eye Dr. locations ( % -12.50)
googlemaps
POSITIVE 🙂
2024/1
Great eye doctor and everyone was very friendly. ( % 64.38) Crystal helped me and was ( % 0.00)
googlemaps
POSITIVE 🙂
2024/1
Wonderful people work there. ( % 100.00) Dr. Newton is awesome. ( % 100.00) She is the best. ( % 100.00)
googlemaps
POSITIVE 🙂
2024/1
Crystal, Rachel and Dr. Berta were awesome. ( % 100.00) They were very efficient and ( % 20.00)
googlemaps
POSITIVE 🙂
2024/1
Natalia is a great perso and she goes out of her way to help, thanks ( % 50.00)
googlemaps
POSITIVE 🙂
2024/1
I love my glasses. ( % 50.00) Very helpful staff, patient, and doctor provided good ( % 45.00)
googlemaps
POSITIVE 🙂
2024/1
Everybody was so nice and so helpful. ( % 60.00) Definitely would recommend it anybody. ( % 0.00)
googlemaps
POSITIVE 🙂
2024/1
Thorough, friendly, knowledgeable, and efficient! ( % 46.88) Katrina and Dr. Newton were ( % 0.00)
googlemaps
POSITIVE 🙂
2024/1
Staff was courteous, professional, thorough and friendly. ( % 35.83) I have confidence in ( % 0.00)
googlemaps
POSITIVE 🙂
2024/1
Crystal was amazing and the Doctor was great!! ( % 80.00) Highly recommend them and their ( % 16.00)
googlemaps
POSITIVE 🙂
2024/1
They were amazing. ( % 60.00) Patient, knowledgeable, and caring. ( % 0.00) You could not ask for a ( % 0.00)
googlemaps
POSITIVE 🙂
2024/1
Very friendly and knowledgeable, Jalyssia gave me Five-star Service. ( % 48.75) Highly ( % 16.00)
googlemaps
POSITIVE 🙂
2024/1
Great experience across the assistant I had was very helpful and the doctor ( % 50.00)
googlemaps
POSITIVE 🙂
2024/1
Friendly knowledgeable staff, great selection, thorough exam. ( % 58.75) Plus % off and ( % 0.00)
googlemaps
POSITIVE 🙂
2024/1
Both the staff and doctor were super nice and helpful! ( % 54.17)
googlemaps
POSITIVE 🙂
2024/1
Doc is awesome. ( % 100.00) Friendly and great staff. ( % 58.75) Will be back. ( % 0.00)
googlemaps
POSITIVE 🙂
2024/1
Everyone here is super nice and very welcoming definitely recommend coming ( % 28.33)
googlemaps
POSITIVE 🙂
2024/1
Jalyssia and Katrina were awesome. ( % 100.00) Very friendly office. ( % 48.75)
googlemaps
POSITIVE 🙂
2024/1
All went well and fast. ( % 20.00) Thank you ( % 0.00)
googlemaps
POSITIVE 🙂
2024/1
Very friendly and professional. ( % 29.38) Great experience! ( % 100.00)
googlemaps
POSITIVE 🙂
2024/1
Very kind and knowledgeable staff ( % 78.00)
googlemaps
POSITIVE 🙂
2024/1
easy online booking, and everyone was real nice and helpful. ( % 66.67)
googlemaps
POSITIVE 🙂
2024/1
Jalyssia was fantastic and great experience overall! ( % 40.00)
googlemaps
POSITIVE 🙂
2024/1
very helpful and professional. ( % 15.00)
googlemaps
POSITIVE 🙂
2024/1
Welcoming atmosphere with a very friendly staff. ( % 48.75)
googlemaps
POSITIVE 🙂
2024/1
Very friendly and patient ( % 48.75)
googlemaps
POSITIVE 🙂
2024/1
great environment & experience! ( % 100.00)
Needs attention
Negative reviews
googlemaps
NEGATIVE 😕
2024/1
I had previous experience with Shopko in Antioch, when my daughter needed an ( % -16.67)
googlemaps
NEGATIVE 😕
2024/1
I tried this place out just due to the convenience of the location, but I will ( % -12.50)
googlemaps
NEGATIVE 😕
2024/1
First time ever going here today. ( % 25.00) Always hated the eye doctors, I will be the ( % -90.00)
googlemaps
NEGATIVE 😕
2024/1
Crystal helped me today, and my daughters approximately two weeks ago. ( % -40.00) She did ( % 0.00)
googlemaps
NEGATIVE 😕
2024/1
They got the prescription wrong and took weeks to get my glasses. ( % -50.00) I would ( % 0.00)