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Luxotica

Source of reviews: consumeraffairs

All times

Number of Reviews

276

is above the industry average

eyewear industry avg. is 243

Number of Sentences

1922

is above the industry average

eyewear industry avg. is 1309

Company Sentiment Score

is above the industry average

eyewear industry avg. is % 0

% of Answered Reviews

Not calculated

eyewear industry avg. is 0

Company Response Time

Not calculated

eyewear industry avg. is 0

(eyewear)

Word	Frequency ⤵️	Positive Percentage ⤵️	Negative Percentage ⤵️	Category ⤵️
sunglass	263	48.48	48.48	Product
glass	221	49.52	47.62	Product
luxottica	168	100	0	Product
servic	144	43.48	52.17	Service
custom	138	43.37	54.22	Service
repair	137	49.43	45.98	Service
warranti	126	25	75	Product
purchas	123	44.19	53.49	Product
order	108	50.85	45.76	Service
ray-ban	105	100	0	Service
frame	102	46.03	53.97	Product
email	90	46.77	46.77	Service
rayban	83	0	0	Product
replac	83	44.44	52.38	Product
receiv	79	47.54	45.9	Product
month	79	54.41	45.59	Service
return	78	46	52	Service
never	76	56.25	41.67	General
could	67	49.06	50.94	General
product	61	40.48	57.14	Product
bought	61	53.19	42.55	Price
contact	54	62.5	35	Service
brand	47	52.94	47.06	Product
claim	46	58.82	38.24	Service
defect	45	45.95	54.05	Service
later	45	56.41	43.59	Service
phone	40	51.22	43.9	Service
money	38	44.12	52.94	Price
onlin	37	63.64	31.82	Price
first	36	70.83	25	Service
number	35	68.97	27.59	Service
broke	35	37.78	60	Product
state	34	62.5	37.5	Service
qualiti	34	0	0	Product
store	33	62.96	37.04	Service
prescript	33	50	50	Service
final	33	44.44	55.56	Service
process	31	65.38	30.77	Service
websit	31	45.83	54.17	Product
start	31	67.86	32.14	Price
experi	31	41.18	58.82	Price
problem	30	68.97	31.03	General
inform	29	39.13	56.52	Emotion
respons	28	37.5	50	Service
worst	28	13.33	86.67	Price
crack	28	66.67	27.78	Product
offer	27	50	45.83	Emotion
track	27	52.94	47.06	Product
price	26	35	65	Financial
polar	26	52.63	47.37	Product
happen	26	48	52	Emotion
sever	26	42.11	52.63	Price
place	25	44.74	51.32	Service
screw	24	57.14	28.57	Product
manufactur	24	45.45	54.55	Service
charg	24	59.09	31.82	Product
review	24	50	50	General
anyth	23	55	40	Price
cover	22	50	50	Product
check	22	52.38	42.86	Emotion
letter	22	44.44	44.44	Service
oakley	22	100	0	Brand
longer	20	44.44	55.56	Price
lenscraft	20	0	0	Product
expens	20	38.89	55.56	Product
damag	20	57.89	42.11	Product
templ	20	60	40	Product
arriv	19	53.33	33.33	Product
think	19	56.25	43.75	Emotion
request	19	62.5	37.5	Service
model	18	69.23	30.77	Service
address	18	50	42.86	Service
realli	18	0	0	Product
refund	18	42.86	57.14	Service
group	17	44.44	33.33	Service
insur	17	58.33	16.67	Product
today	17	57.14	35.71	Price

All Reviews

ⓘ

Sentiment highlighting treshold %: 50

Some reviews are not visible due to performance.

Reviews

Positive reviews

consumeraffairs

POSITIVE 🙂

2012/0

I purchased a pair of Ray Ban sunglasses in November . ( % 0.00) In February the screw that holds the lens in broke. ( % 0.00) I sent them to Luxottica with all of the necessary information only to be told that it is not a manufacture defect; the frames could not be repaired and that I could buy new frames for half off the original price. ( % 6.89) I have tried to contact Customer Service but feel I have been given the runaround every time I call. ( % 0.00) These glasses come with a one-year warranty and Luxottica refuses to honor their agreement. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2012/0

I received a pair of Ray-Bans for Christmas. ( % 0.00) I took them out of the case, opened them and the arm broke off in my hand. ( % 0.00) I sent them in for repair and they said there would be a charge of $.. Amazing. ( % 60.00) I never even wore them. ( % 0.00) I will never buy from this company again! ( % 0.00)

consumeraffairs

POSITIVE 🙂

2012/1

Avoid! ( % 0.00) I too had the very experience from the RayBan repair dept of Luxotica. ( % 20.00) Same details as everybody else; telephone prompts, then being told office is closed due to bad weather. ( % -23.13) Then calling back more times to hear they are to busy, call back another time, or being cut off, during transfer to an agent, or being misinformed about parts available for my RayBan and I am still waiting months now for a simple lens replacement and offered % off a new pair at LensCrafters. ( % 16.23) No thanks! ( % -12.50)

consumeraffairs

POSITIVE 🙂

2012/0

I had a pair of Ray-Ban Rx plastic frame glasses with spring-hinged temples. ( % 0.00) After about years, spring insert gave way. ( % 0.00) I contacted Luxottica by phone to inquire about replacing temple, since hinge itself and frame was still fine; simple replacement via screw. ( % 20.83) I offered to pay for the replacement. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2011/1

Beware of Luxottica. ( % 0.00) I sent in to Luxottica a pair of Ray Ban sunglasses for slight frame straightening and replacement of generic side arm ear pads on October of this year. ( % -8.33) I waited two months and heard not a word from them. ( % 0.00) I then called twice and spoke to two different reps who said my sunglasses could not be repaired because that style was no longer being produced. ( % 0.00) They claimed they received my sunglasses with two cracked lenses. ( % 0.00) They had already cashed the check I sent them for handling. ( % 0.00) I asked them to send the glasses back to me. ( % 0.00) I received them back today (December ). ( % 0.00) The lenses were in perfect condition. ( % 100.00) The frame had not been straightened nor had the side arm ear pads been replaced. ( % 0.00) How do you explain such shoddy service? ( % -15.00) Both reps that I spoke to gave me the same wrong story and had very indifferent attitudes. ( % -10.00) I will never do business with Luxottica again nor will I purchase another pair of Ray Ban glasses. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2011/1

I purchased a several pair of Ray-Ban years ago. ( % 0.00) Six months into owning my Wayfarers, the right spring mechanism moved making the arm move to the extreme right which also loosened the screw. ( % 14.88) The screw has fallen out times. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2011/1

I sent in Versace sunglasses for repair in May . ( % 0.00) They sent letter requesting $. ( % 0.00) for full repair of scratches. ( % 35.00) I called and gave credit card over phone. ( % 0.00) Now I have paid $. ( % 0.00) and waited several weeks no glasses. ( % 0.00) I called back got through standard recording that they are so busy in summer months that I should call later. ( % 2.50) This recording is played year round. ( % -20.00)

consumeraffairs

POSITIVE 🙂

2011/1

Approximately months ago, I purchased a pair of Ray-Bans. ( % -40.00) The rubber 'tip' end of the earpiece came off the other one was not even glued on or adhered in any way. ( % -12.50) I tried to contact customer service via email several times and they will only tell me to email another department. ( % 0.00) Now, they advised me to call and to purchase the part. ( % 0.00) This is customer service at it's worst. ( % -100.00) I own several pairs of Ray-Bans as well as several pairs of Maui Jims (the best! ( % 40.00) ), Oakley, and others. ( % 0.00) I will not purchase any more Ray-Bans if they want me to purchase an item that should be under warranty. ( % 50.00) Maui Jim has taken care of any returns immediately and at no charge. ( % 0.00) Ray-Ban is in it's decline stage of product life cycle. ( % 0.00) I speak generally of their customer service and this will be a bona fide example of what not to do. ( % 5.00)

consumeraffairs

POSITIVE 🙂

2011/0

First let me say that I have always purchased ray-bans and I overall like all the glasses I've had. ( % 12.50) They generally are lost or stolen before I need service. ( % 5.00) With that said, I pay $-$ on these glasses because I thought I would have a good warranty, quality glasses and good service. ( % 70.00)

consumeraffairs

POSITIVE 🙂

2011/0

I contacted the consumer repair group via phone for Ray-Ban. ( % 0.00) I have a pair of year old Ambermatic Ray-Ban's (a high end pair of sunglasses) that need a new ear piece. ( % 13.21) I also have my Dad's year old pair of Aviators that needed a new lens. ( % 11.82) I was abruptly informed by the service agent that they do not carry any parts for Ray-Bans that old. ( % -1.25) These are both high end sunglasses with no available parts. ( % -2.00)

consumeraffairs

POSITIVE 🙂

2011/1

I purchased a pair of Ray Ban Sunglasses online on //. ( % 0.00) They took about a week to be delivered. ( % 0.00) I wore them daily and I like the glasses. ( % 0.00) I have had trouble in the past damaging sunglasses, so I immediately purchased a neck rope to hang the sunglasses from my neck to prevent damage. ( % -22.50) I am very careful with them and I take very good care of them. ( % 39.00) In early June , only months after purchasing them, I was gently cleaning the lenses as I do regularly, and one of the frames broke above the nose piece. ( % 6.00) I went online and found out that I had to package them up and send them insured mail with signature required to Georgia. ( % 0.00) I did that. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2011/0

I returned a pair of Ray Ban sunglasses--the rubber nose pieces had fallen off--along with a check for $. ( % 0.00) processing. ( % 0.00) Much to my surprise, they returned my check with a letter citing 'manufacturing defects' as the cause for the failure, and stating that they would replace them or repair them for free! ( % 12.78) A happy ending, right? ( % 54.29) Not so much. ( % 20.00) Six weeks, five emails, and four telephone calls later, no sunglasses. ( % 0.00) Emails are never responded to, all calls are queued and dropped. ( % 0.00) This is not Bausch and Lomb you are dealing with any more. ( % 50.00) Do not buy any Ray Ban products. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2011/2

I sent a pair of sunglasses to Luxottica for repair months after buying them. ( % 0.00) They were $ shades. ( % 0.00) Versace Brand. ( % 0.00) Both lenses popped out. ( % 0.00) After receiving them back months later, one lens was in loosely and the other one completely popped out. ( % -2.04) I'm going to contact them again; however, their message says that they have extremely high call volume. ( % 16.00) I'm so fed up. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2011/0

I had sent a pair of polarized Ray Ban Wayfarers. ( % 0.00) I had purchased at a Sunglass Hut in Boulder Colorado. ( % 0.00) The glasses had been damaged after they had been stepped on, and though I wasn't sure if they could be repaired, I sent them to their customer service address along with a $. ( % 50.00) processing fee. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2011/0

I bought some decent polarized sunglasses from Solstice in the Glendale Galleria, Christmas of . ( % 16.67) Toward the end of November , the frame above the lens just snapped while it was on my face. ( % 0.00) The metal frame literally just separated and the glasses fell off my face. ( % 0.00) I really liked those glasses and was meticulous about making sure I cleaned them and stored them in their case, etc. ( % 55.00) When I talked to Solstice, they told me to go on their website. ( % 0.00) When I went on Ray-Ban's website, I was told to contact Luxottica Group. ( % 0.00) I tried contacting them and got the runaround for about minutes on the phone. ( % 0.00) Eventually, I just gave up and shipped them the glasses with the $. ( % 0.00) they wanted for the "processing fee". ( % 0.00) The glasses were still under warranty and I wrote them a nice letter explaining how the frame just broke and it's a clean break, no twisting. ( % 48.33)

consumeraffairs

POSITIVE 🙂

2010/0

I have been wearing RayBan Baloramas for over years. ( % 0.00) The old USA made B&L types were very heavy-duty; -barrel hinges, pinned through the frame and earpieces, and the earpieces were metal reinforced. ( % 15.00) The newer Luxottica Italian made Baloramas, up until two years ago, had very inferior -barrel hinges that are just molded into the plastic during injection molding. ( % 10.00) These bend and pull out a lot more easily than did the USA made glasses. ( % 46.67)

consumeraffairs

POSITIVE 🙂

2010/1

I am still waiting to get my Ray Bans back. ( % 0.00) It has been more than months. ( % 50.00) I'm just wondering what the holdup is. ( % 0.00) If you could give me an update, that would be nice. ( % 60.00) Thanks again. ( % 20.00) I'm looking forward to wearing my glasses again. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2010/2

I am a commercial pilot wearing Ray Ban for almost years. ( % 0.00) For the past six years, there has been a substantial deterioration in the quality of these products. ( % -25.00) I bought a pair of Gunmetal Ray Ban sunglasses and both lenses fell out in less than months. ( % -16.67) I sent it in for repairs with a money order for $. ( % 0.00) only to be told that the glasses were no longer in production. ( % 0.00) My glasses were not repaired or replaced. ( % 0.00) I will never again purchase a Ray Ban product or anything sold by this company. ( % 0.00) I'm now wearing a $. ( % 0.00) pair of sunglasses at , feet for two months. ( % 0.00) They are comfortable and just as effective as the $. ( % 50.00) Ray Ban sunglasses. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2010/0

I brought a prescription in and wanted (on sale) a pair of glasses and a pair of sunglasses. ( % 0.00) On --, they ordered them and my boyfriend went to pay for them before I was to pick them up. ( % 0.00) I was to pick them up on the th of May and they were not ready. ( % -10.00) When I did get my glasses, I could not see very well with them and they had a line for the bifocal that I was not used to and did not like them. ( % 20.00) I went back to my eye doctor to re-check my eye sight and the prescription changed slightly. ( % -8.33) When I went back to Sears with my new script, I wanted to change the bifocal to the progressive which I knew were $. ( % 6.82) more. ( % 50.00) No problem. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2010/0

On //, I bought a pair of Gunmetal Ray-Ban sunglasses, which in less than a week of wear, one of the lenses had fallen off! ( % -20.83) I was immediately taken surprised since I thought Ray-Ban makes good quality sunglasses (which is the reason why I bought it) and I did not expect the lenses to fall off in such a short period of time (less than a week after purchase). ( % 12.67)

consumeraffairs

POSITIVE 🙂

2010/0

In early December , I was instructed by Sunglass hut to send my sunglasses to repair the Luxottica group since they can repair Ray Bans. ( % 10.00) Sunglass Hut gave me a card with all info on it. ( % 0.00) I proceeded to call them the next day and ask where I should ship them and what the charge would be. ( % 0.00) These were an older pair no longer under warranty but I really loved them and wanted to make an investment to have them repaired. ( % 43.33) I have about pairs of expensive sunglasses that I own and wear every day. ( % 5.00)

consumeraffairs

POSITIVE 🙂

2019/1

I ordered my replacement part for my Ray-Ban a month ago and they were lost. ( % 0.00) I contacted UPS and they said they would contact Luxottica to send me another part. ( % 0.00) A few weeks passed so I called Luxottica and all they could tell me was to expect a refund in days and to reorder another part. ( % -20.00) Terrible customer service. ( % -100.00) I understand things get lost, but when they do you should do more to try and resolve the problem. ( % 50.00) I used to be a Ray Ban guy, now I'll be a Costa guy. ( % 0.00) I read they have better quality and better customer service. ( % 50.00)

consumeraffairs

POSITIVE 🙂

2019/0

When you spend money for a name brand product like RayBan's, you should also receive top caliber customer support, unfortunately, not with this company. ( % 37.50) I left my new Aviators in a hot car and when I returned, the lens cracked all the way across. ( % 12.88) A call to their Support team, directed me to their horrible repair/warranty site. ( % -100.00) They made me a "repair offer" which was almost as much as the original purchase cost. ( % 28.75) It's unfortunate there is no recourse once their determination is made. ( % -50.00) You lost me as a Luxottica branded product customer. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2019/0

Sending in a warranty repair request is a joke with this company. ( % 0.00) I sent in pictures that clearly show the lenses peeling, which is a manufacturer defect. ( % 10.00) I even took them into Sunglass Hut and their employee was more than confident that it was a manufacturer defect and told me to submit a request through Luxottica, no problem. ( % 50.00) Please! ( % 0.00) They want me to pay almost $ to have them repaired. ( % 0.00) Forget it! ( % 0.00)

consumeraffairs

POSITIVE 🙂

2019/1

Temple tips on new pair of Ray-Bans fell off and lost one. ( % 13.64) Bought six months ago and Ray-Ban will not cover the cost of sending a new set of temple tips. ( % 13.64) Cost $. ( % 0.00) for the tips but charged $ for the shipping! ( % 0.00) Highway robbery. ( % 0.00) This would be the last time I purchase Ray-Bans. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2019/0

On June th I ordered some sunglasses for my girlfriend, smooth buying process even used Apple Pay. ( % 40.00) After I ordered it all went down hill. ( % -15.56) It's now the th and I still do not have the glasses. ( % 0.00) I called customer service on the th because, at this point they still haven't shipped them. ( % 0.00) I'm then told by a representative that they have been shipped and will be there on the th. ( % 0.00) That was lie number one. ( % 0.00) The day ends and still no glasses so I call again and at this point I'm already irritated from being lied to and ANOTHER representative tells me that the tracking wasn't up to date and that they will for sure be at my door today which is the th. ( % 50.00) The glasses did not come in today and now I'm being told tomorrow again so my overall conclusion is that I will not be buying sun glass from Ray-Ban ever again. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2019/0

I could go on and on but I'll keep it simple. ( % 0.00) Oakley used to be a great company and make good products. ( % 75.00) Their products have gone to crap over the last years and customer service has gone down the drain. ( % -31.85) Oakley (Luxottica) and all of their other brands in their eyewear monopoly have lost a customer. ( % -12.50)

consumeraffairs

POSITIVE 🙂

2019/0

I ordered new lenses and they took a long time to arrive. ( % 4.32) Once they did arrive I had them installed in my RayBan. ( % 0.00) weeks later I notice the lens is cracked. ( % 0.00) I never did anything to crack them at all. ( % 0.00) I contact Luxottica and they say I can buy another pair, but they will not replace them since they are out of the day warranty period. ( % 0.00) Maybe it's only days because they know they will crack soon after that...??... ( % 0.00) I think this is a bad product and I would not recommend buying anything from them. ( % -70.00) I question if these lenses are genuine? ( % 40.00) I have had pairs of sunglasses over years and I take really exceptional care of them. ( % 66.67) There is no reason these should be cracked? ( % 0.00)

consumeraffairs

POSITIVE 🙂

2019/0

We bought these glasses on Dec to use my insurance benefits. ( % 0.00) I told them I am on VSP Vision Plan. ( % 0.00) They checked everything. ( % 0.00) Took documents like ID, Social Security number etc. ( % 3.33) They told me we are in the official network of VSP which was incorrect. ( % 0.00) They shouldn't have asked for my social. ( % 3.33) Nor do they need to look at my license if they are not in network. ( % 0.00) Also the only reason I went to was to use my insurance plan and otherwise I would not have gone to LensCrafters. ( % 0.00) Once they put in all the things in their system, we were told that they were having some issue in their system, you would have to submit the claim documents yourself but you'll get fully reimbursed including for antiscratch coating and transition lenses. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2019/1

I received a pair of Oakley Bat Wolf as a gift five months ago and first time out with them to the beach lens started to bubble up, I contacted the warranty department and told me that they are not covered under warranty cause their highly skilled techs determined that the damage was not due to defective materials or workmanship and after all this they have balls to try to sell me another pair, I would never buy another product this company handles. ( % 27.08)

consumeraffairs

POSITIVE 🙂

2018/0

I spent almost $ on a really nice pair of Oakley Ski Goggles several years ago. ( % 16.67) I've loved them and have taken really good care of them, however, they got a small crack in the inside lens a few years ago that started at the top edge of the lens and it has continued to get extend down a little bit every year until it reached the bottom edge of the lens. ( % 15.81) I called Oakley to get it warrantied and they confirmed that the goggles had a lifetime warranty and forwarded me to the warranty dept which is Luxottica, a rd party warranty company. ( % 40.00)

consumeraffairs

POSITIVE 🙂

2018/0

Purchased a pair of sunglasses for $, they have headphones attached the model is Radar Pace. ( % 0.00) The earphones became defective in the first week, I filed a claim and received no response for more weeks. ( % 37.50) I sent multiple emails and got no response for another week. ( % 0.00) Finally I called the number and waited on hold for an hour and twenty minutes. ( % 0.00) Finally spoke with a woman who sent me an email and stated they don't have parts (for a product they build) so I have to ship the entire order back and they will send another pair back in weeks. ( % 0.00) I just called them as they had not even checked the item in so the weeks will not start until they are checked in. ( % 0.00) Honestly I should have demanded a refund since it was within the first days. ( % 42.50) Do not expect this company to do any thing to help you! ( % 0.00) once they have your money you are left without the money or the product. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2018/1

They DO NOT care. ( % 0.00) Let me start off by... this was my first pair of glasses, I ordered them online. ( % 25.00) Everything went through. ( % 0.00) Took my money and all. ( % 0.00) I called to confirm everything at least times. ( % -30.00) They said everything was good and I should get my first pair of glasses by Monday! ( % 50.63) You could imagine how excited I was!! ( % 58.59) Well all of a sudden they canceled my order without calling me or anything, here I am expecting my first pair of glasses ever and then come to find out they just canceled it. ( % 12.50) No real explanation. ( % -10.00) I called to see if they could help me. ( % 0.00) Nope they don't care. ( % 0.00) I emailed called, you'd think they would want to correct their mess up but nope so I told them, "You know what I'm never doing business with y'all," they don't care. ( % -17.50) So I go elsewhere to get my glasses and they have a hold on my insurance after they canceled my order. ( % 0.00) Now it's been a month since I was prescribed my glasses. ( % 0.00) Never ever will I do business this** company. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2018/0

Bought some $ RBM SCUDERIA FERRARI's straight from Ray Ban's website with free two day shipping from Shoprunner. ( % 30.00) days later, I received them. ( % 0.00) The package was well wrapped, and everything looked great until I got the glasses out only to find a lens had popped off, the nose piece was slightly bent, and one of the lens had a tiny scratch on it. ( % 15.83) These folks actually sold me a pair of USED Ray Bans for retail. ( % 0.00) After - min on hold for CS they told me I would eventually get a return label emailed to me. ( % 0.00) Sending them back and never buying Ray Ban brand again. ( % 0.00) Getting used glasses directly from Ray Ban is totally unacceptable and I can never trust them or the brand again. ( % 5.00) The whole experience from the beginning to end was a disaster. ( % 20.00)

consumeraffairs

POSITIVE 🙂

2018/0

I see all negative reviews, so I will add my positive one. ( % -3.64) The film on the inside of my Oakley glasses started to peel or become worn. ( % 0.00) I took the required pictures on the website, filled out the claim form and days later I was sent an email that they would cover the cost of warranty. ( % 20.00) While the site say it takes weeks for them to processes a repair. ( % 0.00) I was sent my glasses back in the mail in weeks. ( % 0.00) They didn't repair mine, but sent me a brand new pair of the same model. ( % 6.82) While they did take the extra week, it saved me $ from purchasing a new pair. ( % 6.82)

consumeraffairs

POSITIVE 🙂

2018/0

I have a pair of Wayfarer Ray-Bans. ( % 0.00) The lens fell out and broke. ( % 0.00) I was approved via email to get replacement lens for $. ( % 0.00) However, I have to call the number first to pay them over the phone, then I can mail them in. ( % 25.00) No problem right? ( % 28.57) NO! ( % 0.00) I've called times and have YET to get a human to talk to. ( % 0.00) When I chose the callback option due to "high call volume", I get hung up on as soon as they call me back. ( % 1.17) Or if I chose to hold, I'll hold for + minutes before hanging up. ( % 0.00) I cannot understand why I can't just pay online, like Costa lets you, and then send them in! ( % 0.00) Never order Ray-Ban again. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2018/0

This company is a complete joke. ( % 10.00) I have been a loyal Ray-Ban customer for many years and will NEVER buy Ray-Bans again. ( % 41.67) I recently ordered replacement lenses after my aviator lens cracked. ( % 0.00) I ordered them over the phone (since the company is so antiquated that you can't order them online) and was told to wait weeks because they "are being shipped from Italy." ( % 0.00) Over weeks later, still no delivery. ( % 0.00) Of course, the company doesn't offer tracking (their excuse is that since they are shipped internationally you can't get a tracking number... again, what a joke! ( % -2.50) ). ( % 0.00)

consumeraffairs

POSITIVE 🙂

2018/1

My first review to BBB as company didnt honor day return policy for my wife. ( % 25.00) Business agreed store didn't act in good intentions based on overall customer service experience provided. ( % 35.00) Last week, shortly after having my initial issue finally resolved their corporate sent my wife and I a certified a letter saying we can never be allowed to go to any of their locations ever again? ( % 0.00) Please reference previous compliant I.d ID ** made to BBB. ( % -16.67) Upon filing original claim ID referencing the massive embarrassment Lens Crafters store put my wife and I through, they delivered an exchange two months later. ( % 12.50) (Please see below correspondence Lens Crafters initiated towards first complaint made with BBB) Lens Crafters made me believe they were sincerely apologetic and took ownership over complaint, they even urged me to give them another chance by providing an open invitation to visit their stores. ( % 3.00)

consumeraffairs

POSITIVE 🙂

2018/0

Gold rim discontinued Ray bans. ( % 0.00) I only owned the $ glasses for about two years and barely wore them. ( % 2.50) Well the lens just fell out one day riding my motorcycle. ( % 0.00) I sent them in and I couldn't find my tracking info. ( % 0.00) Well they said I was sol. ( % 0.00) After I found my tracking info they came back the next day with, "It's not a defect!!!" ( % 0.00) Well what do you call a pair of dollar glasses just falling apart (ungluing). ( % 0.00)

consumeraffairs

POSITIVE 🙂

2018/0

I was surprised when I went on here to offer review, and - well, guess it doesn't matter because everyone gave them a star. ( % 10.00) Persol (first pair I've gotten) S version - and they never fit right and seemed to just be awkward on face. ( % -6.61) One day the top rim over the lens just broke, and lens fell out. ( % 50.00) Lucky I caught it. ( % 33.33) Sent pictures, explanation, etc. ( % 0.00) and only wanted that cheap frame. ( % 20.00) I'll put old lenses in. ( % 10.00) Their COGS must be like $ on that... but nope, they said they would repair for $ - GMAFB. ( % 0.00) Never again, wouldn't buy these. ( % 0.00) Just super cheaply made (I don't care if Italians made them, I'm Italian and embarrassed for them). ( % 24.44) Moving on to another supplier. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2018/0

Purchased a pair of Ray-ban sunglasses online and completed the transactions successfully. ( % 75.00) But I am not getting any confirmation email nor status of shipments thereafter. ( % 0.00) I cannot login using my valid email address. ( % 0.00) Called customer support line and she tells me they are moving the warehouse and having technical problem with order status and confirmation emails and promised send me confirmation email shortly. ( % 0.00) Never got this either. ( % 0.00) Received the glasses few days later and it was too small and trying to return now. ( % -15.00) Still cannot find my order online where online instruction is telling me to print the return label form and called customer support again and this time, it's telling me to call back because none of the customer support is available. ( % 20.00) What's happening here? ( % 0.00)

consumeraffairs

POSITIVE 🙂

2017/0

I did file a warranty claim for my Rayban sunglasses cause the lenses start to peel. ( % 0.00) Luxottica did approve the claim. ( % 0.00) Unfortunately because my sunglasses were discontinued; Luxottica offer me a comparable/exchange of the same brand at the retail value of my original eyewear. ( % -4.17) Until here everything looks great and make sense. ( % 80.00) Well when it is too good to be true... ( % 52.50)

consumeraffairs

POSITIVE 🙂

2017/0

I ordered a pair of glasses for a Christmas gift a week before Christmas because it was estimated to be DELIVERED on the /. ( % 0.00) When didn't show up and I didn't get an email I called them and they said we never processed the order until Monday and I was promised that the order would ship out on the th for delivery on the th, and if not it would ship out on the th for delivery on the st. ( % 0.00) Still have not received my order. ( % 0.00) I call them and they tell me they might be able to ship it within the next hours so I demanded that they cancel the order, they refuse and tell me it's too far along in the processing! ( % 20.83) (but you just told me it never left the warehouse and still waiting to be picked) Rip off company. ( % 0.00) Better luck with Amazon. ( % 50.00)

consumeraffairs

POSITIVE 🙂

2017/0

The temple on my Oakley sunglasses broke. ( % 0.00) After many attempts to file a claim and actually make contact with someone at Luxottica I was told that my frames were discontinued (naturally) and the best they could do for me was sell me new ones at a discount. ( % 34.73) I chose to use framemender.com instead. ( % 0.00) They were great. ( % 80.00) I sent them my glasses and in less than a week I had them back. ( % -8.33) The repair has a lifetime guarantee and the cost was $. ( % 0.00) instead of $.. Stay away from all Luxottica products if you possibly can. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2017/0

I placed an order in June of and was promised a delivery date of two weeks. ( % 0.00) When the lenses never arrived, I had to call and email to receive a response, in which they said they were back ordered and would be two more weeks. ( % 25.00) By the end of August when I still had not received the lenses or any sort of communication from their company, I had to email multiple times (with no response) and finally managed to get a rep on the phone who confirmed they had placed the order wrong, and put the wrong home address (not my problem). ( % -12.00) Now they claim they cannot expedite or provide any make-good, and I'm back at square one hoping the order was placed and will arrive in two more weeks. ( % 25.00) Furthermore their representative was lackadaisical. ( % 0.00) DO NOT recommend ever doing business with this company, and have reached out to Tiffany & Co. (the makers of my glasses who recommended them for lens replacement) to let them know of this experience. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2017/0

I bought a RayBan Polarized Sunglasses from the City Centre, Rajarat, Major Arterial Road, Action Area IID, New Town, Kolkata, West Bengal on //. ( % 9.96) Now polarized coating fully damaged. ( % 0.00) I can't use the sunglasses. ( % 0.00) I request you to look into the matter. ( % 0.00) Thank you. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2017/0

I literally have never had a bigger headache ordering something in my life! ( % 0.00) I called to order a pair of replacement lenses for my Ray-Ban Aviator RB. ( % 0.00) I ordered the blue flash lenses and waited the business days without any tracking number. ( % 0.00) It was explained to me that you could not receive a tracking number since your item is being shipped from Italy! ( % 0.00) (In the midst of all this I also ordered a new pair of aviators from Ray-Ban which did come with a tracking number and also came from Italy! ( % 17.05) So it wasn't true what they told me.) ( % 35.00)

consumeraffairs

POSITIVE 🙂

2017/0

My brand new Ray Ban sunglasses snapped. ( % 13.64) After jumping through all of the hoops required to have them repaired under the warranty (designed, it seems, to try to keep people from even bothering), I finally sent them in. ( % 0.00) I got an email saying it would cost me almost $. ( % 0.00) I told them no, so they sent them back. ( % 0.00) I went to a local repair shop and they fixed them in seconds for free. ( % 16.67) The shop actually has a sign on their door saying they refuse to change the lenses for Ray Bans because the frames snap too easily. ( % 21.67) Luxottica is a rip off. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2017/0

Spring hinge on my prescription glasses temple arm came un-soldered when opening. ( % 0.00) This is my second pair of Versace that this has happened to. ( % 0.00) Both glasses were cared for and were just over a year old when it happened. ( % 10.00) I first went into Lenscrafters who told me that I needed to speak with Versace for any warranty claims. ( % 25.00) I asked if they meant Luxottica and got a blank stares back as if I was speaking a foreign language and reconfirmed I needed to speak with Versace, and provided me with the model numbers I would need for my glasses. ( % -4.17) Ironically after reaching out to Versace, they recommended I contact Lenscrafters. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2017/1

I've worn nothing but Oakley Half Wire sunglasses for ~ years. ( % -16.67) I recently (///) had the ear stem fall off mine, and felt that based on multiple previous interactions with Oakley that I'd readily be able to get them repaired. ( % 8.33) Boy, was I mistaken. ( % 0.00) Over a month later, and Luxottica still has not responded to tell me where to send them and their procedure for non-warranty repair. ( % 0.00) I've submitted at least emails via their website, and each is auto-acknowledged, stating I'd hear back from them in - business days. ( % -15.00) This is undoubtedly a non-warranty repair (Which I have advised them repeatedly), and I'm more than happy to pay for the repair. ( % 65.00) If Only. ( % 0.00) Sadly, a great company (Oakley) is now completely off my list for any future purchases. ( % 30.00) And that includes prescription frames. ( % 0.00) Avoid like the plague. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2017/0

I have been working on getting a pair of glasses replaced under warranty since December th, ; today is April st, . ( % 0.00) They accepted the warranty claim in California, moved to Georgia, lost my claim. ( % 0.00) Re-established the claim but didn't put the claim through to actually send the glasses. ( % 0.00) A company that charges $ for an item should have a higher quality of service. ( % 25.00) The staff is not very knowledgeable on how to process claims from start to finish; there have been different times in this process where it just STOPPED and nobody reached out. ( % -5.00)

consumeraffairs

POSITIVE 🙂

2017/0

Submitted an email with pictures of my Ray Ban Sunglasses to online Luxottica. ( % 0.00) Received an email response the NEXT day. ( % 0.00) Called the number on the email, selected replacement glasses and I was told that in "- days" my glasses would arrive. ( % 0.00) To my surprise the glasses came within the -day timeframe, as promised! ( % 0.00) Contrary to popular belief... My experience leads me to believe that Luxottica, just might be a really good business that stands by their promise and honors their warranty Guarantee. ( % 65.00) I actually never expected any resolution, as all reviews were quite dismal. ( % 5.00) I am pleasantly surprised and my faith in Luxottica is renewed. ( % 10.00)

consumeraffairs

POSITIVE 🙂

2016/1

Customer care and warranty service is non-existent for this company. ( % 0.00) Ray-Ban states that its sunglasses are under warranty for years from the time of purchase. ( % 0.00) In less than a year, my son's sunglasses developed a straight-line crack in one of the lenses. ( % -3.33) The sunglasses were received in December , worn for month, then placed in its case and stored in a safe place in our house while my son was away at college. ( % 50.00) In June when he returned, he found that there was a straight-line crack in one of the lenses. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2016/0

When you pay a lottt of money on a pair of sunglasses, you really ought get a case they fit in! ( % 35.00) I can't give them as a present because the case is so dodgy, and RayBan support is, welllll not good. ( % -17.50) Let's just say, I don't want to hear "we can't help you", "try this link". ( % 0.00) They don't fit in the box case you made for them. ( % 40.00) Disgraceful! ( % 0.00)

consumeraffairs

POSITIVE 🙂

2016/0

I've been a life long customer of Ray-Ban (like most other name brand glasses they are owned by Luxottica), having spend thousands of USD on their sunglasses. ( % 10.83) Over the past few years I've experienced repeated issues with same coming apart (screws falling out) but managed to repair same with screws from older glasses. ( % 8.61) My latest purchase (about year old) lost the screw which hold the glass in place. ( % 30.00) I approached Ray-Ban who send me to Luxottica and they advised they no longer offered repair of same, so they would trash the glasses forwarded ( pair - the other pair needed a screw to hold the ear piece in place) and I was welcome to purchase a new pair which they may discount. ( % 20.28)

consumeraffairs

POSITIVE 🙂

2016/0

I purchased a pair of Ray-Ban from Amazon (LOVE, LOVE, LOVE AMAZON) but that was about years ago. ( % 50.00) Recently I noticed my Ray-Ban ear piece crumbling apart, one screw on the lens missing, and bowing on one lens where it didn't connect to the actual frame. ( % -6.67) I contacted the seller on Amazon and they told me the "lifetime" warranty was through a company named Luxottica. ( % 0.00) The seller even warned me about the absolutely awful the service with Luxottica. ( % -100.00) I did try to call their - only to hold for minutes; so I hung up. ( % 0.00) I went online and printed off a copy of my year old sales receipt from Amazon (super easy) and then went online to Luxottica and printed off a warranty repair form and boxed up my Ray-Ban and sent them in for service following all of the instructions listed. ( % 21.67)

consumeraffairs

POSITIVE 🙂

2016/1

First time I have ever written a negative review. ( % -2.50) Here is what happened. ( % 0.00) I have pair of Ray-Bans that broke so went to the sunglass store to check them out and they gave me this company to contact to fix. ( % 0.00) I went online and found the information about the process and sent the sunglasses in via ups. ( % 0.00) Ups notified me that they were delivered days later. ( % 0.00) Ok. Two weeks go by and didn't hear anything but their website says they will notify you within - days that they received them. ( % 0.00) So I emailed and did not get a reply, so after another days I called. ( % 0.00) On hold for minutes until a nice girl answered to try and help. ( % 60.00) I gave her my information and the ups information and she could not find my glasses. ( % 0.00) She told me they are very busy and backed up but if I don't hear anything by Aug th to call them back! ( % 6.50) WHAT?! ( % 0.00) That's over a month from when I sent them in. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2016/0

Like many others have stated... ( % 50.00) These expensive sunglasses while they are clear and protective... RB's coating delaminates after a couple years. ( % -20.00) And Luxottica who bought the original Ray-Ban company and kinda ran it into the ground quality wise. ( % 53.75) I have a year old pair that have no issues! ( % 12.50) If you know anything about Luxottica... ( % 0.00) They are a huge company who have gobbled up everything in the eyewear industry over the years. ( % 40.00) They own LensCrafters, Sunglass Hut, Pearle Vision, Sears Optical, Target Optical and many others... ( % 55.00) They even own the doctors who work at these locations. ( % 60.00)

consumeraffairs

POSITIVE 🙂

2016/1

Avoid buying from their online store. ( % 0.00) These guys are a bunch of crooks. ( % 0.00) They charge you an import fee during checkout, and then upon delivery you need to pay the courier import fees as well. ( % 0.00) A couple months back I bought some sunglasses from their online store. ( % 0.00) I was okay with paying the import fees. ( % 50.00) Their website shows CAD pricing, but when you go through the checkout, you end up paying in USD. ( % 0.00) If you don't have an Amazon Visa, or some other card that doesn't charge extra for dollar conversion, then this could get quite expensive. ( % -20.83) I paid about $ USD. ( % 0.00) After conversion, it came out to about $ CAD. ( % 0.00) According to their website, the total should have been $ CAD. ( % 0.00) I ended up paying $ more. ( % 50.00)

consumeraffairs

POSITIVE 🙂

2016/0

The manager Erica didn't solve my solution with Sears Optical and never responded to my request for written documentation. ( % 0.00) I demanded a refund. ( % 0.00) Dr. refused because she said she tried her best but can't figure it out. ( % 100.00) Also stated that she can write me the prescription for .. Well if you can't figure it out then she should give me a refund for what she can't figure out. ( % 0.00) // Stated she used a starting point from Doctor **. ( % 0.00) Ridiculous. ( % -33.33) Why do you need a starting point from another doctor to do a eye exam? ( % 0.00)

consumeraffairs

POSITIVE 🙂

2016/2

I should've read the reviews before purchasing my pair of Wayfarer Ray-Ban sunglasses at Sunglass Hut. ( % 0.00) For a few months I was very happy with them, until I opened my case one day and found the lens separated from the frame. ( % 40.00) I thought, "no problem, I'll take them back and get them repaired." ( % 0.00) After they were repaired everything was hunky-dory, right? ( % 28.57) Wrong. ( % -50.00) A few months later, the other lens falls out while they're resting on my shirt. ( % -10.83) I was standing in line at a Trader Joe's store, and the cashier says, "what happened? ( % 0.00) You were just standing there and then the lens fell out." ( % 0.00)

consumeraffairs

POSITIVE 🙂

2016/1

One of my polarized Ray-Ban RB inner lens mysteriously began growing a hairline crack months after I bought it new on Amazon -- on the inner glass within the warranty period. ( % 3.41) I always took great care, never ever dropped. ( % 80.00) Outer part of the lens was fine, thought maybe it was just dirty. ( % -9.17) Strangely, the glass part in the inner layer now had the hairline crack halfway across... ( % -2.50) Same exact issue has been reported by others on this post -- the mysterious crack that just begins to grow. ( % 8.33) So mailed to Luxottica. ( % 0.00) Received an email some days later saying it was not a defect! ( % 0.00) So what was it? ( % 0.00) Being charged $ to fix... Years ago I could send my Ray-Ban's no questions asked warranty. ( % 0.00) Have owned many over the years. ( % 50.00) Not the same company clearly. ( % 5.00) Time to start looking at another brand to be loyal to. ( % 33.33)

consumeraffairs

POSITIVE 🙂

2015/0

Don't waste your money with this company. ( % -20.00) Within days the lens fell out and broke due to the screw falling out. ( % -12.50) Luxottica, the warranty center, deemed them not defective and would not cover, but offered to charge $ to repair them. ( % -10.00) It seems from these reviews that this is a common outcome with them. ( % -30.00) $ Honestly your money would be better spent on a $ pair. ( % 33.33) They last longer. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2015/0

The sunglasses were purchased from Sunglasses Hut. ( % 0.00) I returned the glasses to them and they told me it was a warranty issue that had to be directed through Luxottica. ( % 0.00) Sunglass Hut told me it wouldn't be a problem getting them repaired or new glasses, because they've seen this several times already. ( % 6.82) I sent off the glasses only to receive the run-around from Luxottica. ( % 0.00) They claimed that it wasn't a warranty issue and that it would cost me more out of pocket to repair than I paid for the glasses. ( % 50.00) I'VE PURCHASED MORE THAN PAIRS OF RAY BANS IN MY LIFE BUT I WON'T PURCHASE ANY MORE EVER! ( % 56.25) Worst customer service! ( % -100.00)

consumeraffairs

POSITIVE 🙂

2015/1

At first I was a very strong advocate of RayBan. ( % 40.67) However, if anything happens to damage your sunglasses, you are out of luck. ( % 0.00) Luxottica can decide at their whim that there was no defects in the glasses and they are unwilling to cover any of the cost of repair. ( % 0.00) They will then send you an invoice to repair the glasses. ( % 0.00) In my case, the repair was going to cost $ more than I originally paid for the sunglasses just months prior. ( % 29.17) Due to their obvious lack of concern for the customer, I would not recommend buying a product from them. ( % -6.25)

consumeraffairs

POSITIVE 🙂

2015/0

I do not know if Ray-Ban is currently owned and ran by Luxottica or is being ran by their own staff. ( % 30.00) But their online purchasing system and completely worthless but I wouldn't write this review if I didn't think that this issue should be brought to light. ( % -20.00) I ordered a custom pair of Clubmasters from Ray-Ban's official site and the estimated arrival time was within - calendar days. ( % 0.00) So I thought "AWESOME" I would be getting my shades soon so that my eyes wouldn't have to suffer from the blinding sun of Hawaii while I commute anymore. ( % 100.00)

consumeraffairs

POSITIVE 🙂

2015/0

Purchased a pair of Ray Ban glasses in January , by June the bow spring was shot. ( % 0.00) Lenscrafters replaced them for me with no problem. ( % 0.00) Picked up the new pair in July of , by the end of August both bow springs are shot. ( % 13.64) Lenscrafters again stepped up and tried to get me new glasses but the frame is no longer available. ( % 26.82) Called Luxottica as they handle the Ray Ban warranty. ( % 0.00) Spoke with warranty claims department and was told to send in my glasses so they can determine if they are defective. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2015/0

Luxottica is basically what I would consider a bonafide scam. ( % 0.00) They do not have any sense of morality, conscientiousness, fairness, or honesty. ( % 0.00) They are unprofessional and unresponsive, unless you raise hell like I did. ( % 0.00) Sure enough, I had a manager call me who 'seemed' legit and somewhat professional over the phone, but come to find out, he was simply the smoothest con-artist of them all. ( % 15.00) THE WHOLE FIRM IS A SCAM. ( % 0.00) They have no real interest in satisfying their customers. ( % 20.00) They will lie to you to get out of a warranty claim. ( % 0.00) I believe they have no intention of honoring any warranty. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2015/1

I purchased a of RayBan sunglasses from Sunglass Hut outlet in Macy's, Florida while on holiday on May . ( % 0.00) Two months later I was folding them up to put them in the case when one of the arms snapped. ( % 0.00) I didn't hold out a lot of hope but I emailed Luxottica to tell them about it, they dealt with it immediately and, via their contact at Sunglass Hut they sent me out a replacement pair of arms which arrived today (th August). ( % 0.00) I found them really helpful and can't believe how quickly they responded. ( % 26.67)

consumeraffairs

POSITIVE 🙂

2015/0

My Ray Ban sunglasses broke while they were still under warranty and I sent them back following the instructions on their website. ( % 0.00) I sent the package (tracked and insured) to the address listed on the site and waited to hear back. ( % 0.00) The package was delivered and confirmed. ( % 40.00) After hearing no response after days, I sent an email asking about the status of my warranty claim. ( % 0.00) I was told to wait for another couple of days to see if it would turn up. ( % 0.00) After hearing no word about my claim, I forgot about it and just waited to see if anything would turn up. ( % 0.00) After days, I called Luxottica customer service to see if there was any news. ( % 0.00) I gave the customer service lady the USPS tracking number over the phone, and she said she couldn't find any warranty claims under my name. ( % 0.00) Even worse, she said that she couldn't find the first email message that I sent. ( % -7.50) Now I have a "lost shipment" on my account and I haven't heard back about it for a week. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2015/0

I very much like Ray-Ban eyeglasses but I had great difficulty trying to find a repair service for a pair of glasses that were just under one year old. ( % 38.67) After a lot of searching, and not being able to find a repair service in the large metro area where I live, I finally sent my broken glasses to the official Ray-Ban Luxottica group. ( % 9.01) They evaluated the glasses and then requested I send a repair fee of approximately $.. ( % -40.00)

consumeraffairs

POSITIVE 🙂

2015/0

What an unbelievable horrid experience. ( % -25.00) Rude, unprofessional and never to be doing business with again, kind of company. ( % 15.00) I called to inquire about a business order and was not only told that I am being rude and abrasive. ( % -15.00) To top it off, the Credit guy named ** or whatever his name was, then hang up on me. ( % 50.00) Only to call my business and complain about me. ( % 0.00) Be careful on doing business with this company. ( % -10.00) One can only hope that not all the departments there act this unprofessional like this guy. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2015/0

I ordered a pair of Ray Ban sunglasses directly from their UK site on Tuesday, free delivery within days; they were to be a present for a party on Saturday. ( % 16.67) Confirmation email arrived from Ray Ban, then email from UPS saying that the package would be out for delivery on Wednesday... ( % 0.00) BRILLIANT!!! ( % 100.00) Package didn't turn up on Wednesday, UPS tracking had changed to delivery on Thursday, still didn't show up, and delivery on tracking site had changed to Friday. ( % 0.00) In the meantime I had tried calling Ray Ban on their free customer service line times, was left queuing for more than mins in each case. ( % 30.00) I filled out the call back form on their website, no call back. ( % 13.33) I emailed them twice via their website, no answer. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2015/1

In less than two years I have purchased two pair of genuine brand Ray-Ban sunglasses. ( % 11.67) They were $ and $ per pair. ( % 0.00) One of the temple cables broke on each pair within months of purchase. ( % 0.00) Because I couldn't produce the original sales receipt when asking for a warranty repair I quietly laid them aside for two years. ( % 18.75) Recently, I decided to call the repair services of Luxottica in Georgia to order two sets of cable temples. ( % 0.00) They wanted $ per set for the same cheap Chinese metal that the glasses came with originally. ( % 19.38) In frustration I bought two dirt cheap pairs of $. ( % 40.00) sunglasses and used the temples from those to repair my Ray Bans. ( % 0.00) They are actually a heavier gauge metal than Ray-Ban used in their glasses. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2015/1

Bought the glasses at Sears Optical with a warranty for a year. ( % 0.00) After about months the temples fell apart, chipped and delaminated. ( % 0.00) I went to Sears and was told they couldn't anything about it, and it was time for me to buy new ones! ( % 17.05) I called many different places and was told the same thing. ( % 16.67) At the store in Leominster, they were also very rude. ( % -39.00) After reading the complaints from all the other people online, I think that I also, and all my family and friends will not do anymore business with this company. ( % -12.50)

consumeraffairs

POSITIVE 🙂

2015/0

I was a RayBan customer for years and my niece bought me a new pair a year and a half ago. ( % -1.52) Paid full price (. ( % 35.00) USD + tax) mos later the lenses are completely pitted and are useless to see through. ( % -13.33) Went back to Sunglass hut. ( % 0.00) Salesperson told me that human sweat causes them to be pitted and because it was more mos purchase to contact them to get a new set of lenses $.. Fine, except they don't make it easy to contact by phone and I had never had a pair do that. ( % 29.73) Why buy expensive lenses when they don't stand up to regular use? ( % -25.00) Will never buy any Luxottica products again. ( % 0.00) Not worth the price you pay. ( % -15.00)

consumeraffairs

POSITIVE 🙂

2015/0

So, I contacted Luxottica Consumer Warranty. ( % 0.00) My favorite pair of Ray Ban's had a problem with the rubbery cushion where they contact my nose. ( % 50.00) Luxottica asked me for the model number, which I sent them. ( % 0.00) They informed me that no parts were available for that model. ( % 40.00) But, if I would send them the sales receipt, they might warranty the sunglasses, as long as they were no older than years. ( % -6.67) Okay, I paid a lot for the sunglasses, usually that would mean the company (Luxottica) would cover any defects. ( % -2.08) Oh, but no, they pretty told me to go screw myself. ( % 25.00) Now, I have my own business (for years) and if I took care of customers like they do, I wouldn't still be in business. ( % 60.00)

consumeraffairs

POSITIVE 🙂

2015/0

Bought one Rayban sunglass, within weeks the glass has developed Crack on the point where the frame is fitted. ( % 10.00) The country of origin is China and the cost is UD . ( % 0.00) The authorized agent has rejected my claim saying it's misuse. ( % 0.00) If there is any misuse there will be some bend in frame or some scratches in lens. ( % 0.00) How can a brand like Rayban can cheat customers. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2014/0

I purchased a pair of oakley sunglasses which we received in the mail quite quick and was very happy with our purchase however it said up the top that you would get % off the second pair but excluded a few brands. ( % 32.67) I wanted a pair of ray bans which were not in the excluded brands. ( % 0.00) I went to purchase them and it wouldn't take the % off so I ring sunglasses hut customer care line and spoke with a rude lady named Kay who told me it said it excluded the few brands with the first and second pair but when I tried saying, "No it doesn't say that," and to read it out to me what it says, she still read it out in her own words not what it said in the terms and conditions. ( % 7.00)

consumeraffairs

POSITIVE 🙂

2014/0

For the third time I had sent a pair of RayBan sunglasses that cost over $ dollars, they charged processing fees and after waiting for a few weeks, I received exactly the same pair in little plastic bag and absolutely nothing was done to them. ( % 1.04) Luxottica has the monopoly of the eyewear industry in the USA and they suck. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2014/0

I sent them a pair of Maui Jim Sunglasses. ( % 0.00) I only needed one new lens. ( % 6.82) They never returned them and I could not find a way to contact them. ( % 0.00) All mail went unanswered. ( % -10.00) There are no phone numbers that you can call and actually speak to someone. ( % 0.00) Beware - do not send them anything you want back. ( % 0.00) How they are still in business is beyond me... ( % 0.00)

consumeraffairs

POSITIVE 🙂

2014/0

I'm a lifetime wearer of RayBans... ( % 0.00) But I feel in recent years they have forgotten about customer service. ( % 0.00) I recently lost a favorite pair on vacation, so I reordered the same style. ( % 16.67) I should've had a red flag because the arm fell off that first pair and returning for warranty repair was a very lengthy and disorganized process--on THEIR end. ( % 15.00) Two weeks in with my new pair... ( % 13.64) I get a cracked lens. ( % 0.00) I know the process, so I carefully package them for return to Luxottica. ( % -10.00) I even included a nice, detailed handwritten letter. ( % 50.00)

consumeraffairs

POSITIVE 🙂

2014/0

I bought a pair of Burberry Sunglasses in June from the Sunglass Hut in Maine, USA -- model# OBE; retail value is $ USD. ( % 0.00) Towards the end of May , I noticed that the Burberry material on the arms of the glasses was starting to peel off. ( % 0.00) I phoned Burberry and was directed to Luxottica. ( % 0.00) I was then redirected to a lady in British Columbia (Canada), who proceeded to tell me that there is no Warranty repair service for Luxottica products in Canada. ( % 0.00) I could not believe it: such a large company with no service in Canada? ( % 10.71) June rd : I send an e-mail to a generic address I found online: CanadaWarranty@us.luxottica.com. ( % 0.00) June rd, : I resend an inquiry to find out what is happening with my service request. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2014/0

I am a rd generation Ray Ban aviator wearer, my Grandpa was issued the first pair I ever saw while flying B-'s in WWII. ( % 25.00) As soon as I got old and grown enough where they would stay on my face I bought a pair of my own in high school that I still wear! ( % 22.50) I've worn them years personally and never had a problem with customer service until B&L was bought by Luxsuckita. ( % 0.00) I returned my son's Ray Bans that broke in the middle as he put them on last week for repair or replacement due to a defect in materials. ( % -4.17) I was told today they canned speech about how they are not defective and that the fault was ours and no replacement is due. ( % -12.50) I asked for a manager. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2014/0

I never write bad reviews but Luxottica has absolutely terrible customer service and policies. ( % -85.00) I wish I read all of the reviews first before I sent in my pair of Ray Bans to have fixed. ( % 17.50) They told me they can't fix my sunglasses and offered me % off a new pair. ( % 13.64) Well that would be okay if they actually had a pair in stock that I liked and fit my face. ( % 37.50) Although, all they had to do was replace one of the lenses because it kept falling out and I would've been satisfied. ( % 50.00) But I guess they tell you they can't fix your item so you spend more money with Luxottica. ( % 50.00) On top of that, they won't even return my sunglasses that I sent in! ( % 62.50) I was not aware of this! ( % -15.63) If they tell me they can't fix my sunglasses, then what good is it for Luxottica to keep my old pair? ( % 40.00) I already paid the $. ( % 0.00) processing fee that they require when you mail the sunglasses in. ( % 0.00) Apparently, if you agree to get a new pair at % off, then you don't get your old pair back! ( % 7.16) I did what the customer rep told me and went to sunglass hut, found a few pairs that I liked and wrote down the UPCs. ( % 8.15)

consumeraffairs

POSITIVE 🙂

2014/1

I had a genuine pair of aviator glasses bought for me as a present and I only had them a few months. ( % 5.00) Because of the amount of time it took to contact Ray-Ban, my carer put them in the bin because of the state of the glasses. ( % 0.00) The lens kept coming out and would not stay in the frame, then later the hinge that hold the arm broke away and I can say these were not ill treated in anyway at all. ( % 12.50) I have wrote to customer services and the guy I spoke with did not have any people skills at all and was very unhelpful. ( % 20.00) I then wrote numerous letters to a higher level person called J ** and also again very unhelpful after receiving the money. ( % 15.00)

consumeraffairs

POSITIVE 🙂

2014/0

I have been a fan of Ray-Ban since I was a kid, acquired most of it from Saudi Arabia, no problem at all. ( % 50.00) Now I have bought a $ worth of Ray-Ban sunglasses. ( % 30.00) Not even a year, I have notice that the edges of both lenses are flaking and scaling. ( % 0.00) I have came back to Sunglass Hut to avail their promised warranty (limited life warranty), and they said that I need to contact their customer support. ( % -3.57) Then, their customer support told me that I have to call Luxottica. ( % 0.00) Cut the story short, I have spent another $ in total to send my RB sunglasses. ( % -3.33) And the best thing that they can do is to 'REPAIR,' they will not replace it. ( % 100.00) Now am in my nd week of waiting from their -week's time approximation. ( % 0.00) Did anyone tried to complain them to BBB? ( % 0.00)

consumeraffairs

POSITIVE 🙂

2014/0

I've been wearing RayBans for more than years. ( % 50.00) Recently, I purchased new pairs at their store and was really disappointed to find that all pairs literally fell apart within the first year. ( % -9.09) Lenses disintegrate, another frame wore out, and the lenses popped out from several pairs. ( % 0.00) For better quality, I'll start buying from the Walmart optical shop where a polarized pair is only $.. ( % 25.00) I am furious at Luxottica's disregard for quality in favor of high prices and profits. ( % 16.00) They will lose. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2014/0

In October of I purchased a pair of $ sunglasses. ( % 0.00) I don't normally spend more than $ on sunglasses but figured that they would last me a long time. ( % 15.00) Now it is April of . ( % 0.00) We are out of the one year warranty and the stems just fell off. ( % 0.00) The Sunglass Hut and Lens Crafters both said it looks like the spring hinge broke inside the frame. ( % 0.00) Neither would assist in the repair. ( % 0.00) The only option I had was to contact RayBan directly. ( % 5.00) I contacted them twice through email and received the same "canned" response both times. ( % 0.00) I need to ship them to GA with $. ( % 0.00) so they can look at them and send me a quote to repair them. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2014/1

I saw my eye doctor for my annual visit. ( % 0.00) I needed new contacts so he suggested to go see Pearle Vision (located next door) and buy my contacts there which I did. ( % 6.82) I ordered my contacts, insurance covered them % and I went home. ( % 0.00) A month later I got a "billing statement" from "Pearle Vision" saying that I have a amount due now of $ for c/l fit and follow up. ( % 9.17) Apparently I received these services from Pearle Vision and now I am supposed to pay Luxottica retail assignment billing services. ( % 5.00) My insurance has not received any claims from either Pearle Vision or Luxottica but I got a bill. ( % 0.00) I do not understand how I am getting billed from this, there is not even a due date in the bill, only a phone number and an address along with my personal information. ( % -4.17) I called Pearle Vision (same office where I got my contacts from) and they said I have no balance and they do not send bills like that, maybe it is some corporate new thing. ( % 4.55) I called the number on the bill after pm and they were closed. ( % -10.00) I'll try again tomorrow but so far this sounds like a scam. ( % 10.00)

consumeraffairs

POSITIVE 🙂

2014/1

I bought a pair of Persol sunglasses in January and less than a month later, they dropped from my pocket to the floor and shattered one of the glass lenses. ( % -8.33) I thought that I had just taken a $. ( % 0.00) hit to my pocket. ( % 0.00) I recognize that it was my fault, so I was not looking for warranty service. ( % 0.00) This is not a defect of any type. ( % 0.00) I thought I had. ( % 0.00) After reading all negative comments about the Luxottica Group's customer service (or lack thereof), I braced myself for a hour wait on the phone to be able to speak to a representative. ( % 10.00) After negotiating the various menus, I pressed for a customer rep. and was put on hold. ( % 0.00) I was incredibly happy to hear a human voice within minutes. ( % 40.00) She introduced herself courteously and without any of the attitude that I feared. ( % 60.00) She helped me locate the model, size, color of the glasses, and informed me that they could help me. ( % 0.00) I was able to order a pair of the lenses at what I consider a fair price ($.). ( % 60.00) She said they would arrive in - business days. ( % 0.00) Stay tuned to find out if they deliver. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2013/0

This all started in June of this year. ( % 0.00) I sent my RayBans back with all of the necessary information to Luxottica in GA. ( % 0.00) It was August and I still hadn't heard back from them, so I called, sat on hold for the requisite - min before someone answers. ( % 0.00) I was told, "Oh, your glasses can't be fixed. ( % 10.00) You should have received an email at the end of June." ( % 0.00) Never did. ( % 0.00) SO, now I am told to go and choose - pairs from a sunglass hut of my favorite pair. ( % 50.00) I call with the number... Great, they will be sending them to me. ( % 80.00) Two weeks later, nothing. ( % 0.00) I call, min on hold. ( % 0.00) She said it would be another - days. ( % 0.00) Five days later, nothing. ( % 0.00) I call again, min on hold again. ( % 0.00) This time, "Oh no, it's -." ( % 0.00)

consumeraffairs

POSITIVE 🙂

2013/0

I was so happy to hear about Luxottica's sunglasses repair service. ( % 80.00) I had received a pair of RayBan wayfarers for Christmas, and they were my favorite accessory. ( % 50.00) When the screws on the frames became loose, I wanted to make sure they were fixed correctly, so I followed the directions on the Luxottica business card and I mailed them in along with a check to pay for repairs. ( % 17.44)

consumeraffairs

POSITIVE 🙂

2013/0

I bought a Polo Ralph Lauren glasses that I only used a few times. ( % -10.00) But every time, especially in the summer, I wear it, it fogs up. ( % 0.00) There is no air gap and hence it fogs up. ( % 0.00) I kept it thinking it will be OK and I did not send it back immediately. ( % 25.00) Finally, I got fed up of it and sent it to Luxottica Warranty/Repair Department (After making many calls to Sunglass hut etc). ( % 25.00) I sent it in an insured mail to Luxottica. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2013/0

My latest purchase of a Ray-Ban product has been nothing but a nightmare from start to where I am right now. ( % 39.29) I have never had any issues with any of my Ray-Ban eyewear until I decided to go with the Clubmaster as my newest pair of prescription glasses. ( % 0.00) I brought the glasses home around the middle to end of February and by the beginning of April, the nosepiece had broken off after only a handful of wears. ( % -13.33) I went back and forth with the eye doctor I ordered the glasses from but they would neither do anything for me, nor would they return the product and refund me the money. ( % 0.00) They told me that my best bet would be to get the piece welded back together, or to send them in for repair under the Ray Ban manufacturer's warranty. ( % 50.00)

consumeraffairs

POSITIVE 🙂

2013/1

I sent my frames to the warehouse in Georgia and they took about a month to let me know they could not fix the frames but they could give me a percent discount on a new set of frames. ( % 13.64) I did not have the money to buy another style of frames or new lenses. ( % 13.64) I went to the place I had gotten my glasses and they were able to locate the same frames. ( % 25.00) I let Luxottica know and they told me that they no longer stocked that frame in the warehouse, to which I asked if they could give me the discount on the frames I had found and I was told no, I could get discount on new frames but I was responsible for new lenses, which I cannot afford. ( % 15.76) So here I was, stuck having to pay for new frame which the store had but, Luxottica said they quit carrying and they would not give me a discount on the frame which was the one I wanted since it was the style that fit my lenses. ( % 26.82)

consumeraffairs

POSITIVE 🙂

2013/1

Very disappointed in my RayBan glasses quality. ( % -97.50) A plastic layer on the glasses left branch peeled-off months after I bought them. ( % 0.00) Furthermore, the whole thing is squeaking just like the cheapest glasses you can find at your nearest convenient store even though I take very good care of my glasses. ( % 55.50) They won't replace the damaged branch since they had never seen this kind of problem before. ( % 60.00) Luxottica, please don't lie to your customers! ( % 0.00)

consumeraffairs

POSITIVE 🙂

2013/0

Their "customer service" line is a joke. ( % 0.00) They routinely hang up on calls that are holding for service. ( % 0.00) My experience today was to make four calls before finally being "allowed" to hold for minutes before someone finally answered (the first three calls were disconnected, the first one after holding minute, the second after holding minutes, and the third after holding minutes - each of those calls inexplicably ended from their end, as I did not touch my own phone at all during these calls after I finally got through the "voice mail" menu). ( % 5.56) Their email bounces back and says it is not a valid address. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2013/0

I have spent three weeks trying to get my Ray Ban sunglasses repaired. ( % -10.00) I received the aviator style glasses for a Christmas gift. ( % 0.00) I must say they are great sunglasses. ( % 80.00) The brown polarized lenses were great for my needs. ( % 80.00) I dropped them in a store and the lens cracked. ( % 0.00) I went to the local Sunglass Hut in Beaumont TX and they were great. ( % 40.00) The lady told me who to call and order the parts and she would fit them free. ( % 40.00) I was pleased. ( % 50.00)

consumeraffairs

POSITIVE 🙂

2013/1

I sent my glasses in for repair mid-June of . ( % 0.00) They told me that the color frames I had were out of stock and they would change the frames for a similar color. ( % 0.00) I got my glasses back today, July , and they came in a nice black box with a brand new case, cleaning cloth, etc. ( % 14.24) It looks like they gave me brand new glasses. ( % 13.64) Sadly my original were polarized lenses and the supposedly "repaired" pair they gave me do NOT have polarized lenses. ( % 37.50) I paid about $ more for polarized lenses so I'm not just letting them have them... ( % 50.00) It's like servicing your car and having an older cheaper model returned to you. ( % 16.67) So now I'm sure this whole process will start over and it will be twice as complicated. ( % 6.67) I will update this review once the problem is fixed because they seem to have improved their return speed compared to older reviews (Still took a month, but faster than some reviews have stated). ( % 13.33)

consumeraffairs

POSITIVE 🙂

2013/0

A friend gave me a pair of Ray-Bans for my birthday on - and the lenses slipped down in the frames so I called Luxottica and they told me to insure and send back which I did. ( % -7.78) They called me two weeks later and told me it would be . ( % 0.00) dollars to adjust the lenses and I said the glasses were less than a year old and were still under factory warranty. ( % -3.33) Two more weeks went by and I got a email saying they would adjust them at no charge. ( % 50.00) Then they shipped them back FedEx without insurance and they had not been fixed! ( % 6.25) Once again I called them back and was told something must have happened in shipping and I should take them to Lenscrafters to be repaired! ( % 0.00) NOT SATISFACTORY TO ME! ( % 0.00) Could have been a easy fix but now it comes to this. ( % 43.33)

consumeraffairs

POSITIVE 🙂

2013/0

I'd sent my RayBan sunglasses for repair on th June . ( % 0.00) I got a letter from them after weeks saying that the issue with my sunglasses would be covered under warranty. ( % 0.00) Yesterday, on th July, I got my new pair of sunglasses in the mail. ( % 13.64) Quite frankly, I am very satisfied with their service because, if I remember correctly, their service time up to - weeks. ( % 65.00) Before I'd sent them in, I was scared because of all the negative reviews I read about Luxxotica's customer service. ( % -30.00) I agree that their waiting time on the phone is long (that's why I didn't give them stars). ( % -5.00) But if you e-mail them, they do get back to you within a week. ( % 0.00) After this experience with the repair, I think that they do a good job despite their high customer volume. ( % 43.00) Thanks! ( % 25.00)

consumeraffairs

POSITIVE 🙂

2013/0

I purchased a pair of Ray-Ban glasses and within a year, the nose piece broke off. ( % 0.00) I sent the glasses back to Luxottica and was told that the damage to my eyewear was due to manufacturer's defect. ( % -6.25) They apologized and stated that those glasses were discontinued. ( % 0.00) I was to go to a Sunglass Hut and select models I liked, call them with the model numbers, etc. ( % 60.00) I waited forever for them to answer my call, gave the rep the numbers in the order of my preference. ( % 0.00) I was told that I needed to send them $ more for the ones I selected and gave them my credit card number for the amount. ( % 50.00) I felt that the glasses I selected were worth more than the ones I sent so I did not think that the additional money was a problem. ( % 40.00)

consumeraffairs

POSITIVE 🙂

2013/0

I just purchased off eBay at a great price a Versace frame. ( % 80.00) I did notice that the temple was damaged, clearly a result of poor manufacturing. ( % -15.00) It was brand new and unworn so I contacted the warranty dept at Luxottica. ( % 13.64) The waiting time was horrendous. ( % 0.00) I also once got a recorded message that they are in a meeting now as well as, "It's our lunch break..." After going through this, I was able to speak to a customer service (un)professional and they told me to mail it back to them with a $. ( % 25.00) processing charge. ( % 0.00) After weeks, they sent me an email that it was my fault!! ( % 0.00) And I have to add on another $.... ( % 0.00) I felt that I have to share this with the world!! ( % 0.00) They are so unprofessional and clearly SCAMMERS! ( % 12.50)

consumeraffairs

POSITIVE 🙂

2013/0

I purchased a pair of Persol brand sunglasses at the local Sunglasses Hut store at the Woodlands Texas. ( % 0.00) I was told about the quality of the sunglasses and that in any given time I had a problem with the sunglasses, the manufacturer company will stand behind their product one hundred percent. ( % -40.00) With this in mind, I paid high dollar value for the mentioned sunglasses thinking that I'd purchased one of the best quality sunglasses built. ( % 58.00)

consumeraffairs

POSITIVE 🙂

2013/0

I bought a pair of Prada sunglasses. ( % 0.00) I contacted the store I bought them from, and they informed me that I must contact Luxottica. ( % 0.00) I received all the required details, but before spending the money on having the glasses shipped and sending the money order, I had the glasses checked at my optometrist and they informed me that the cause for the damaged lenses is the cheap UV film! ( % 50.00)

consumeraffairs

POSITIVE 🙂

2013/0

I have a pair of Wayfarer, with prescription lenses. ( % 0.00) I have received Lasik, so the lenses are not needed. ( % 0.00) I contacted Luxottica about how to return the glasses. ( % 0.00) They wanted the prescription lenses removed; however, they were so tight I could not get them out. ( % -17.86) Not a problem, I thought. ( % 0.00) I wrote a detailed note stating I did not care about the lenses, remove them any way possible, I just wanted conventional lenses put in them. ( % 8.57) Two weeks later, my glasses were returned with the prescription lenses still in them and a note stating I had to remove the lenses before shipping. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2013/0

I ordered a pair of sunglasses directly from RayBan. ( % 10.00) I'm hoping, for their sake, that they've actually outsourced their orders to a horrible company, otherwise, RayBan is a bottom of the barrel company. ( % -50.00) I wouldn't be surprised if they went out of business after the fad of their Aviators passes. ( % 10.00) Anyway, it took them two weeks to get them to me despite the big banner of free overnight shipping. ( % 20.00) Apparently, it takes two weeks to process! ( % 6.25) I emailed them repeatedly and called for tracking and never got it. ( % 0.00) When they finally arrived, they were stretched out and very, very cheap quality. ( % 15.67) They have changed big time. ( % 0.00) I have now been trying to get a return authorization and return label sent to me for three weeks. ( % 0.00) I've sent them over emails (I checked) and cannot get through on the number they give. ( % 0.00) I can't wait to be rid of them. ( % 0.00) I will only buy from good quality manufacturers with integrity, not RayBan! ( % 43.75)

consumeraffairs

POSITIVE 🙂

2013/0

The temple tips on my Ray Ban degraded and were breaking off. ( % 0.00) I called the number for Ray Ban Customer Care that I found on the company website (---), and like most other reviews I read, I was on hold a long time - about minutes. ( % 10.83) To my surprise and delight, when I explained the problem/issue, the CSR said that they'd be happy to send me a replacement pair at no cost. ( % 80.00) Then, she surprised me even more as we were hanging up in that she said they'd be sending two pairs, so that I'd have an extra "just in case". ( % 20.00) I'd give five stars if the on hold wait time had been shorter, much shorter. ( % 20.00)

consumeraffairs

POSITIVE 🙂

2012/0

I purchased prescription matte coated Ray-Ban sunglasses a year ago. ( % 0.00) The finish has become sticky all over. ( % 0.00) When cleaning with a white cloth, the frames collect lint and become very unsightly. ( % 10.00) Obviously, this should not be happening to a $ pair of glasses. ( % 0.00) The place that sold them to me called Ray-Ban. ( % 0.00) Ray-Ban said that if I would mail these to them, they would then determine if the coating was defective. ( % 0.00) I am not going to go in direct contact with the manufacturer. ( % 10.00) I explained this to my supplier. ( % 0.00) They say their hands are tied. ( % 0.00) In other words, they do not stand behind what they sell. ( % -26.25) While this is a prescription sunglass, it would seem common sense should take over knowing that I would need these and replace them. ( % -30.00) Good luck huh! ( % 87.50)

consumeraffairs

POSITIVE 🙂

2012/0

Like many others on this review site, I was duped by Luxottica into thinking they would actually repair or replace my damaged sunglasses. ( % 25.00) I sent the pair in with the requited $. ( % 0.00) and received the letter stating my particular style is no longer in production. ( % 16.67) I would be afforded a replacement. ( % 0.00) They kindly provided a phone number to call, which I did numerous times, only to get message after message stating the team was in a meeting or they were closed for the day. ( % 12.50) Never got another response after leaving several voicemails and even emailing the department. ( % 0.00) I was ripped off! ( % 0.00) Twice! ( % 0.00)

consumeraffairs

POSITIVE 🙂

2012/2

I bought a pair of Ray-Ban sunglasses in May of after my last pair of 's. ( % 0.00) Those were years old, had finally run their course. ( % 5.00) I immediately noticed this pair was made in China, whereas the original pair was made in Italy. ( % 37.50) Within months, the rubber temple tips became loose and started to fall off. ( % -7.69) No big deal at first, I simply glued them back on. ( % 6.25) Then, after another - months, the temple tips started to crack and split. ( % 0.00) Finally, by December, they became un-wearable. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2012/0

First, let me say that I have always purchased RayBans and overall, I like all the glasses I've had. ( % 12.50) Before, I need service because I thought I would have a good warranty, quality glasses and good service. ( % 70.00) What happened with me was the following: I have bought a RayBan sunglasses from its supplier here in Egypt, Magharabi, as RayBan lenses are famous for their high level protection of eyes from harmful glares and rays, while being resistant to scratches and extra light. ( % 21.20) But unfortunately after a week, we found a scratch in one of the lenses. ( % -50.00) Then we went to the store that we bought it from to take a replacement as we have just bought the sun glasses a week ago only. ( % 0.00) But the branch manager told us that Magharabi as a supplier for RayBan in Egypt does not offer spare parts service and cannot provide us with a replacement. ( % 0.00) Also for the scratches, it is out of the warranty. ( % 0.00) It is Magharabi's policy and that's mean. ( % -31.25) We have to put the glasses that we have purchased only a week ago in the trash. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2012/2

After less than a year of light use, discolored rings started to appear on my green polarized lenses. ( % 1.11) I sent them back to Luxottica and ended up paying for the repairs ($). ( % 0.00) After waiting for about a month, I decided to send them an e-mail asking for the status, it took them days to reply. ( % 0.00) Another month went by and I finally received my repaired sunglasses. ( % 0.00) By the way, they do not provide you a tracking number. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2021/0

WORST CUSTOMER SERVICE EVER! ( % -100.00) I have emailed and called regarding an order times. ( % 0.00) Lenses sent were plastic instead of glass as the original placement, cost USD. ( % 37.50) Polarization Treatment Started peeling, chipping and cracking and they refuse to cover the lenses under warranty. ( % 0.00) I cared for the lenses in all way. ( % 0.00) DO NOT Buy Ray Ban anymore. ( % 0.00) You can get better Mileage from a cheap pair of sunglasses as their product became garbage, Immondizia as us Italian say!!!! ( % 30.00) More embarrassing is an American company not standing behind their products, then they wonder Made in China Uhhhh. ( % 3.33)

consumeraffairs

POSITIVE 🙂

2021/0

Although it felt a little unnerving to send in my Ray bans to be repaired and not receive a lot of updates throughout the process, the experience totally paid off. ( % -9.38) I was sent back what I believe to be a completely new pair of glasses, for no cost, since my repairs were covered under warranty. ( % 6.82) I suppose the brand thought a new pair given my request was justified or easier, which was very kind of them. ( % 43.88) The total process took about two weeks, which was faster than the site said (said it could take up to four weeks.). ( % 0.00) Overall I recommend the repair service and I am an even more loyal ray ban fan after this. ( % 27.78) Thank you! ( % 0.00) ! ( % 0.00)

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POSITIVE 🙂

2021/0

I ordered frames online to be delivered to LensCrafters. ( % 0.00) The website says returns can be made at LensCrafters. ( % 0.00) NOT TRUE. ( % -17.50) The store will not accept return and say they have never been capable of accepting returns from online purchases. ( % 20.00)

consumeraffairs

POSITIVE 🙂

2021/1

I've owned several pair of Ray Bans over the years and have had a good experience until now. ( % 35.00) If they are still offering their matte finish do NOT buy them. ( % 0.00) It's some sort of rubberized coating that starts to deteriorate after a few months and become gooey and sticky. ( % -20.00) You can't speak to any one in customer service but instead are forced to online chat with someone who can't replace or help you. ( % -30.00) I asked what I could do to remove this stuff and salvage the glasses but received no answer. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2021/0

I take good care of my eyes. ( % 70.00) When it comes to a pair of sunglasses, I'll make sure that I have the best. ( % 75.00) That's why I trust Ray ban. ( % 0.00) I've been using this brand since and I love it. ( % 50.00) I would highly recommend this brand to anyone because I know Ray ban won't let me down. ( % 0.22) The price is just right, design and quality is fantastic. ( % 34.29)

consumeraffairs

POSITIVE 🙂

2021/0

I feel compelled to leave a review for Ray-Ban before I throw these sunglasses IN THE TRASH. ( % 0.00) Several years ago, I purchased the RB polarized sunglasses from a sunglasses specialty retailer in an upscale part of the city. ( % 0.00) I normally wouldn't buy such expensive sunglasses, but I needed a pair, and wanted to see if these would hold up better than cheap ones. ( % 11.00) Well, they don't. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2021/0

I purchased my sun glasses model number RB / M a while ago. ( % 0.00) They have a round shape, so the legs inside touch the lenses and the polarization is peeling off. ( % -20.00) I submitted a claim to which I was answered that they did not considered it an issue due to defective material or workmanship...but we can fix them for an amount... of more than $, (I don't have an access to the exact amount now because the so call "offer" to repair expired...) ( % 20.83)

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POSITIVE 🙂

2020/1

My first Ray-Ban and the last one. ( % 12.50) Like others I am still waiting for my refund. ( % 0.00) It seems like they need my money more than me. ( % 50.00) No! ( % 0.00) That's my money and I want them back. ( % 0.00) Never have this kind of problem before with anyone else. ( % 60.00) First they wrote an apology and said they were gonna fix it in - days. ( % 25.00) After that, after a long wait in a line to the chat they said it would happen in - days and they already didn't apologize. ( % -5.00) Just said - wait - days. ( % 0.00) That's insane! ( % -100.00) I have been waiting for more than a month. ( % 50.00) Never again. ( % 0.00) I believe there are so many more consumer centric sunglasses companies. ( % 33.33)

consumeraffairs

POSITIVE 🙂

2020/0

I love glasses. ( % 50.00) More expensive but good quality.. ( % 23.33) Always go to RayBan for prescription or sunglasses. ( % 0.00) Good and current styles available. ( % 36.67) Arrive on time and good customer service to help with any problems with frames or lenses. ( % 70.00)

consumeraffairs

POSITIVE 🙂

2020/0

I love this group of sellers for the luxury although often it is dated merchandise but that's fine. ( % 45.83) The brand still holds up to its standards. ( % 0.00) Shame on those other brands that feel selling like this cheapens it. ( % -12.50) That is wholly not true. ( % -17.50) Same excellent quality and good service overall. ( % 42.50)

consumeraffairs

POSITIVE 🙂

2020/0

We returned a pair of RayBan sunglasses to have the nose piece replaced. ( % 0.00) Simple enough, it was supposed to cost us $ and take a week. ( % 0.00) We used the USPS label provided and it has been weeks. ( % 0.00) They received the package on //. ( % 0.00) Since then I have sent multiple emails and have called multiple times. ( % 0.00) My response back has been DEAD AIR. ( % -10.00) This might be the worst customer service situation I have ever experienced. ( % -10.00) If I were considering the purchase of sunglasses, and I expected to EVER need a repair, I would buy Maui Jims! ( % -12.50) I have had both companies service my sunglasses, and Maui Jim is WONDERFUL. ( % 100.00) RayBan/Luxottica is as far away from wonderful as is possible. ( % 36.67)

consumeraffairs

POSITIVE 🙂

2020/0

I have returned one of the items that I bought from RayBan. ( % 0.00) After a week, I received an e-mail saying the replacement request has been approved and the package is on the way. ( % 0.00) I do not know what happened there, because I have a proof that I requested a refund, not a replacement. ( % 0.00) Also, the replaced product is totally different product than what I returned and has a different pricing. ( % 0.00) I called the customer service and waited more than hour to be connected to a representative. ( % 50.00) They said they cannot cancel the replacement now. ( % 0.00) I need to wait until the tracking number is created, and then call the customer service again (wait another hour) to cancel the replacement and get the refund. ( % 0.00) I have spent . ( % -10.00) hour on the phone today and will be spending another hour for the cancellation because of the complication created by RayBan!!! ( % 0.00) ! ( % 0.00)

consumeraffairs

POSITIVE 🙂

2020/1

I bought my Rayban sunglasses months ago (~$). ( % 0.00) I pulled them out the other day and there was a big crack in one of the lenses. ( % -6.25) I submitted a claim with Luxottica/Rayban and they are going to charge me $ to fix the one lens... ( % 0.00) $!!! ( % 0.00) for something that I'm not even sure is my fault and is within their " year warranty window" whatever that means. ( % 50.00) Clearly didn't cover my sunglasses. ( % 10.00) These are high end, nice, expensive glasses. ( % 8.67) It shouldn't cost the same amount (essentially) to fix them as it does to purchase a new pair. ( % 4.55) Extremely disappointed with Rayban. ( % -75.00)

consumeraffairs

POSITIVE 🙂

2020/0

Let me start by saying this company does not even deserve star. ( % 0.00) Ray Ban official site states free returns all over the site. ( % 40.00) In fine print it does specify that items must come from Ray Ban. ( % 41.67) I ordered items. ( % 0.00) At no point during the transaction did it state that my items were not coming from Ray Ban and my credit card was charged by Ray Ban. ( % 0.00) I have decided not to keep the sunglasses. ( % 0.00) I followed instructions to get a label for free return and it indicated that my items were not eligible for return through Ray Ban as they came from Luxottica (which was never indicate during shopping or checking out). ( % 40.00)

consumeraffairs

POSITIVE 🙂

2020/1

I ordered a pair of sunglasses for my wife for her B-Day near the end of March and saw that they were on sale the day after I ordered them. ( % 10.00) I called and asked for a price adjustment and they said they can't do that (why? ( % 0.00) does your clay tablet and sand writing system forbid you from doing this?) ( % 0.00) and told me to re-order another pair and return the one I just ordered. ( % 0.00) Like a fool I listened to them and did that. ( % 0.00) I initiated the return process the day I got my original high priced sunglasses.... ( % 26.75) This was nearly months ago.... ( % 10.00)

consumeraffairs

POSITIVE 🙂

2020/0

I would like to start by saying that star rating is way too generous but that's the lowest available on Consumeraffairs.com. ( % 40.00) My experience with Luxottica trying to get a replacement for a pair of Oakley glasses has been a nightmare. ( % 0.00) After shipping the glasses to Mcdonough, GA, I was told that it will take business days to get a new pair. ( % 13.64) I decided to cancel the replacement and sent those glasses back to me so I can return it to the store where I bought them. ( % 0.00) That also quoted as business day in order to be processed. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2020/0

I would give zero stars if I could. ( % 0.00) I was cleaning the lense of my glasses when the middle of my glasses just snapped in half. ( % -8.33) I sent the proper documents to Ray Ban for a replacement and they denied my claim saying it was not a manufacturing defect. ( % 0.00) I asked how I can appeal the decision and the woman told me there was no way of doing that. ( % 0.00) My only option is to now be blind while I save the no extra money I have as a starving student to buy the Made in China for $- so I can afford the $ frames all while supporting Leonardo Del Vecchio's billion dollar bank account. ( % -6.25) Great option. ( % 80.00) Great customer service. ( % 80.00) God bless America. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2020/0

I bought a pair of Dolce Gabbana sunglasses in April from a store in Aventura, Florida. ( % 0.00) They are cat style with stones on the sunglasses frame legs. ( % 0.00) Turns out one stone fell off. ( % 0.00) I went to the store where I purchased them and the sales agent stated this is a warranty matter and went on to provide the website where I had to send photos, receipt of purchase so they could repair them under the warranty available. ( % 40.00)

consumeraffairs

POSITIVE 🙂

2023/1

It owns both ContactsDirect and EyeMed, as well as other retailers and service providers. ( % -12.50) I have NEVER experienced poorer service. ( % -40.00) Unfortunately, my employer selected EyeMed as our vision care provider. ( % -50.00) HUGE MISTAKE!!! ( % 78.13) I've been denied claims of the last years. ( % 0.00) This year, ContactsDirect filed a claim against me vs my dependent, resulting in my not being eligible for benefits until ContactsDirect corrects the error. ( % 0.00) I've been waiting a month for that to happen. ( % 0.00) EyeMed shared with me that each dependent should use his/her own member ID. ( % 60.00)

consumeraffairs

POSITIVE 🙂

2022/0

I thought Ray-ban was a reputable company, have glasses from the 's still in good shape...Got new glasses with issues...Can't get to a person for assistance, and no one will answer my emails...Absolute nonsense...I can't reach anyone at Ray-Ban or this Luxottica...It's false advertising that there is any type of warranty, if you aren't able to reach anyone or get assistance when you need it...This feels like fraud to me...I love my frames, I would actually pay for new lenses if it came to that, but I can't get past any type of animated system to even have that option...Very disappointed ( % 10.73)

consumeraffairs

POSITIVE 🙂

2022/0

As a Rayban customer for + years, I was quite pleased with the quality. ( % 50.00) Over the years, they lasted to years. ( % 0.00) I bought another pair March , and they switched from glass to plastic lenses. ( % 0.00) After year, they are pitted, scratched, and I was taking good care of them as always. ( % 70.00) I placed a service request with pictures, and receipt, but they refuse to do anything. ( % 0.00) I don't plan to spend another $ for poor quality, and now they have lost a loyal customer. ( % -3.33) I am now seeking a high end, quality pair, with glass lenses. ( % 16.00) Not the plastic. ( % 0.00) I will never waste my money on this brand again. ( % 10.00)

consumeraffairs

POSITIVE 🙂

2022/0

Must submit service request on-line and wait up to days for a return email. ( % 0.00) You will be asked to send pics. ( % 0.00) I purchased my daughter a pair of Mr. Burbank prescription glasses. ( % 0.00) weeks later she takes off her glasses kind of quick and the hinge breaks. ( % 31.11) Thinking they have a year warranty I call to get them repaired. ( % 0.00) Nope, they are out of warranty with no additional words. ( % 0.00) Turns out the accidental damage period ends after days. ( % 0.00)

Needs attention

Negative reviews

consumeraffairs

NEGATIVE 😕

2012/0

My mum bought a sun glass for me in the USA send me gift. ( % 0.00) The glasses were broken, then I ring the Ray Ban company in Australia, they said it was my problem, and if I wanted it fixed then I had to pay a cost instead of the glasses sitting in my home. ( % -15.00) Lastly, my friend told me that they should be under warranty because Ray Ban glass is unbreakable and that I have to complain. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2011/0

Since my issue is the same as everyone else's, I won't delve into the particulars. ( % 0.00) I've been a businessman for years and I have never, never seen the likes of the way this company operates. ( % 0.00) I can't imagine why a class action suit hasn't been filed. ( % 10.00) Everything they do is fraudulent and the endless delay in communication (if they do) is negligent. ( % -12.50) But, try this--call the main number, select directory, and enter Hoffman as in Sarah ***. ( % 16.67) Apparently she is the Persol rep but whatever. ( % 5.00) At least you will get the satisfaction of irritating her enough that she'll have to change her number or feel free to try random names and express you satisfaction to whomever answers. ( % -16.00)

consumeraffairs

NEGATIVE 😕

2011/1

I sent a month old pair of sunglasses to their warranty center for repair/replacement, including about $ for a fee. ( % 0.00) a few weeks later I get a letter stating it was not a manufacturing defect. ( % -10.00) Funny, a broken screw on the frame is not a manufacturing defect? ( % -7.50) Any way, several attempt to rectify have led no where. ( % 0.00) In researching on-line, apparently there are numerous "similar" complaints about this type of issue, simply stating "not in warranty" and wanting over a hundred dollars to repair their defect. ( % 1.25) In my opinion, this company has some type of unethical processes, simply tell them it's not in warranty and collect money. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2011/1

I purchased Ray Ban eye wear from LensCrafters in Cumberland Mall, Georgia, and after some months of use, my case hinge broke. ( % 0.00) I was not able to keep my glasses in that case, and I decided to buy a replacement case. ( % -25.00) I attempted to buy a case from LensCrafters, and they told me that they do not sell replacement cases since they only sell the cases with the frames. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2011/1

I bought a pair of Persol sunglasses from a Sunglass Hut Store (owned by Luxottica). ( % 0.00) Shortly after I bought the sunglasses, I noticed the screws holding them together would often come loose. ( % -3.85) I like the shades so I simply started tightening them on a bi-weekly basis. ( % 0.00) About months later, the eyelet through which one of the small screws is inserted to hold the lense in place broke. ( % -12.50) As a result the lens fell out of the sunglasses and was scratched. ( % 0.00) I sent the pair in to Luxottica because I believe the issue was a direct result of poor design, ie the screws worked themselves loose simply through the process of folding and unfolding the arms. ( % -9.42)

consumeraffairs

NEGATIVE 😕

2010/0

The cost of out of warranty repair of Ray Ban sunglasses from Luxottica (the current owner of the Ray Ban product) is outrageous. ( % -50.00) They quoted me $. ( % 0.00) for a new ear piece! ( % 17.05)

consumeraffairs

NEGATIVE 😕

2010/0

Luxottica is an absolutely worst company to deal with. ( % -100.00) Anyone trying to buy their products--Ray-Ban, Persol, Burberry, etc.--please avoid this "consumer trap." ( % 0.00) I could write a book on how poor their customer service is, but in short, I purchased a pair of Burberry sunglasses. ( % -20.00) They were defective so I sent them back. ( % 0.00) However, I heard nothing from them. ( % 0.00) I eventually had to chase them for an exchange. ( % 0.00) The model was not available so I got a credit. ( % -20.00)

consumeraffairs

NEGATIVE 😕

2010/0

I sent a pair of Ray-Bans glasses to Luxottica for repair. ( % 0.00) I am now finding myself trying to contact them for days. ( % 0.00) My efforts to try are resulting in holding for - minutes and then getting my call terminated. ( % 0.00) If the customer's time is so important to them, then why have I read so many blogs and comments about their service being so bad? ( % 6.67) I am so angry for trying to follow through with my repairs to no avail! ( % -62.50) Never again will I buy another pair of sunglasses affiliated with Ray Ban or Luxottica! ( % 0.00)

consumeraffairs

NEGATIVE 😕

2010/0

I can't even get through on the telephone! ( % 0.00) I got pair of sunglasses fixed and returned, but I cannot get to speak with a human to find out about the other pair, which was back in April. ( % -0.63) I keep calling, and nothing. ( % 0.00) It seems Luxottica has a big problem! ( % 0.00)

consumeraffairs

NEGATIVE 😕

2010/0

I sent a pair of Ray Ban sunglasses for repair for an obvious their-fault warranty claim due to a broken frame. ( % -17.50) They cashed my $. ( % 0.00) check for "processing" then sent a letter claiming I would need to send an additional $. ( % 0.00) for the repair--the full price of a new pair. ( % 24.32) I asked if they could take the lenses and place them in a new frame. ( % 13.64) I was told no they couldn't. ( % 0.00) This is a scam. ( % 0.00) I urge all to not buy any Ray Ban products! ( % 0.00) I am out the $. ( % 0.00) processing fee and postage, a total of near . ( % 5.00) for them to deny warranty coverage. ( % 0.00) I asked for a return of my sunglasses. ( % 0.00) This is a scam and a rip-off. ( % -40.00)

consumeraffairs

NEGATIVE 😕

2010/0

I have had an awful experience with Luxotica Group. ( % -100.00) I sent two pairs of sunglasses for repair: a pair of $+ Prada glasses and my husbands Ray-Bans. ( % 0.00) Six weeks after sending them in, I get a letter stating that I would owe another $ for the repair of the glasses, that was totally fine with me, but I wasn't sure which pair they were referring to. ( % 45.83) So I called to find out and it was then and only then that they let me know that they had received the box with the letter stating that there were two pairs of glasses enclosed for repair but that only one pair had been received. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2010/0

I sent back to the group at least or pair of very expensive sunglasses: Raybans, Revos, etc. ( % -31.67) Every repair cost me the cost they stated of a new pair. ( % 13.64) I paid at least each pair . ( % -30.00) dollars or more. ( % 50.00) A joke. ( % 0.00) I couldn't believe they would not stand behind their word or product. ( % -40.00) Not one time did I get a repair. ( % 0.00) I had to purchase all new pairs of sunglasses, I loved each and every pair. ( % 41.82) I believe Luxottica group should be somewhat ashamed of themselves to not stand by their products. ( % 0.00) It truly is unfortunate, unfair and especially frustrating to us, the consumer. ( % -60.00)

consumeraffairs

NEGATIVE 😕

2019/0

I purchased $. ( % 0.00) Prada polarized sunglasses from Sunglasses Hut. ( % 0.00) I did not wear these sunglasses that often. ( % 0.00) After a while polarized lenses of the sunglasses item SPRN [] AU-E P started to peel on the edges. ( % 0.00) I went to Sunglasses Hut, and I showed them to two employees at the store. ( % 0.00) They told me my sunglasses are manufacture defective, and directed me to Luxottica. ( % 0.00) I emailed them photos, and I received this email response: "Upon evaluation of your claim, we have determined that the issue was not due to defective material or workmanship. ( % 6.25) Unfortunately, repair of your damaged eyewear is not an option as this model and its replacement parts are no longer available". ( % -5.00)

consumeraffairs

NEGATIVE 😕

2019/0

I bought a pair of $ Persol glasses less than a year ago and did not wear them often. ( % -16.67) I took them out the case and the temple piece came apart in my hand. ( % 0.00) I took them back to Sunglass Hut and they informed me that the replacement parts would be covered under warranty - $ and then Sunglass Hut would repair. ( % 0.00) After spending a couple days on Luxottica's horrible website I was finally able to submit a warranty request, sent pictures, etc. ( % -25.00) only to be told my glasses did not have a defect but I could purchase a new pair for $. ( % 6.82) I will never buy from Luxottica again. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2019/0

Worst Customer Service experience. ( % -100.00) Unwilling to stand by their "luxury" product. ( % 0.00) Representative hung up on me. ( % 0.00) Rather than repair or replace my Persol sunglasses, they want me to buy the same pair at a discount meaning that I will have paid % of the price for their sunglasses. ( % 0.00) Very disappointed with the people and the brand. ( % -97.50)

consumeraffairs

NEGATIVE 😕

2019/0

I will never buy anything from this company again, now I hate Ray-ban because of them. ( % -80.00) I purchased pairs of glasses, none of them where high quality, I decided to return and now they are saying the items don't qualify for return. ( % 16.00) The customer service department, can't give me an answer at all and it has been days since I returned the items back to Luxottica. ( % 0.00) Completely a scam. ( % 10.00) Please don't buy from this company!!! ( % 0.00) ! ( % 0.00)

consumeraffairs

NEGATIVE 😕

2019/0

This place is a joke. ( % 0.00) I bought a pair of sunglasses over $ in April . ( % 0.00) There is a years warranty. ( % 0.00) I submitted all required documents/photos including sales receipt and pictures of item. ( % 0.00) I have everything including all receipts, packaging, etc. ( % 0.00) but they are not willing to provide warranty service. ( % -12.50) Instead they are saying it is out of warranty, not a manufacturer defect, and told me to buy replacement parts. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2019/1

I've used Ray-Ban sunglasses since . ( % 0.00) Bought a pair of Chromance lenses on vacation last month and they are already scratched... happened in their case. ( % 0.00) Took my complaint to Luxottica and they said they'd repair the lenses for $. ( % -30.00) Never again will I buy their garbage. ( % 0.00) This company no longer stands behind what it sells. ( % -40.00) Bye. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2019/0

I brought engraved Ray-Ban glass which by mistake it's wrong size. ( % -50.00) I requested them to change glass within days of delivery otherwise it's not use of me but they refuse. ( % 0.00) They had worse customer service. ( % -40.00) I never expected this type of service from big brand. ( % 2.50) It's shows on Google that when we buy from authorized Ray-Ban we are entitled to return the product if we are not satisfied. ( % -25.00)

consumeraffairs

NEGATIVE 😕

2019/0

Stupid me has spent almost $ on different pair of Oakley sunglasses over the past years hoping that lenses on the next pair/style wouldn't delaminate like the last one!! ( % -19.17) Finally learned that Oakley glasses are crap, all glasses are no longer usable as the lenses have totally clouded over. ( % -26.67) All pair did this just past the one year warranty expiration, and Oakley says that the lenses went defective because they got "sweat on them". ( % -25.00) Seriously? ( % -33.33) Take it from me and don't waste your money. ( % -20.00)

consumeraffairs

NEGATIVE 😕

2019/0

My RayBan order was delivered two days ago in the worst condition possible. ( % -50.00) The outer silver box was damaged, the case didn't come with the cleaning cloth and booklet it usually comes with, and the lens was smudged and looked extremely worn out. ( % -18.75) When you pay over bucks for a product, you expect the delivery to be top notch. ( % 50.00) I sent the customer care emails with no replies whatsoever. ( % 0.00) I had to call the customer care twice to ask them if they had shipped the cleaning cloth to me, both times, the representative being incompetent. ( % -35.00) The first time I called, the customer service representative promised to have the cloth shipped out to me ASAP. ( % 25.00) When I hadn't received any updates on the same, I called them back, and the new representative who spoke to me had no idea what the other lady had promised. ( % 0.28) Worst customer service ever. ( % -100.00) I would never purchase a RayBan ever hereafter! ( % 0.00)

consumeraffairs

NEGATIVE 😕

2019/0

Impossible to login on mobile. ( % -66.67) Try to login, it asks you to reset your password. ( % 0.00) Reset the password, it asked you to reset your password again. ( % 0.00) Infinite loop. ( % 0.00) This is , you can't make a mobile friendly website? ( % 37.50)

consumeraffairs

NEGATIVE 😕

2019/0

I sent back green RayBan aviators. ( % -10.00) I purchased them new and both lenses developed worn spot, wherein green color wore off in small oval shape. ( % -5.34) I enclosed original proof of purchase in original box along with glasses. ( % 37.50) Customer service told me they would not replace lenses. ( % 0.00) They insisted were scratched. ( % 0.00) I asked to appeal decision and to have glasses re-evaluated. ( % 0.00) They declined and said would not be covered. ( % 0.00) Lenses were clearly defective. ( % 10.00) Needless to say will not be purchasing anymore Luxottica products. ( % -50.00)

consumeraffairs

NEGATIVE 😕

2018/0

Atrocious customer service; unethical company. ( % -70.00) Do not send your return back as you will lose your money and the glasses. ( % 0.00) You are better off selling them to someone else for a lesser price. ( % 25.00) I returned my polarized original Wayfarers ($) and received a return credit confirmation memo on July , but no credit to my bank account. ( % 37.50) It is now December , and I still haven't received my refund. ( % 0.00) They have told me times that a cheque was sent out. ( % 0.00) I call back after a few weeks to follow up on the status of my claim only to find out that nothing was sent out and that there are no notes on my file. ( % -6.67) Literally times the same runaround ** has occurred. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2018/0

The frame reps in NJ are horrible. ( % -100.00) They lie, make fake minimums for orders & refuse to exchange or return frame that we have had sitting here not selling for years. ( % -50.00) The supervisors refuse to help or fix the situations, but demand we pay and order more product from them. ( % 50.00) We were told (by a frame rep) the exchange rate is give back, but you have to buy more! ( % 31.25) (Customer support told me that was a lie). ( % 0.00) We were told we would not be given discontinued frame because they have replacement warranties (that was a lie). ( % 0.00)

consumeraffairs

NEGATIVE 😕

2018/0

I just got off the phone with RayBan and they informed me they have 's of fraudulent sites that are pretending to sell their glasses. ( % 0.00) DO NOT TRUST ANY ONLINE RAY-BAN SITE! ( % 0.00) DO NOT ORDER ONLINE FROM THEM! ( % 0.00) I was tricked by one of their fake sites and lost $s to the fake site. ( % -50.00) And worse yet they used my debit card info to make $s worth of purchases before I caught it. ( % -5.00) The fraudulent sites look EXACTLY like the official site and the company is doing nothing to help the consumer. ( % 25.00) They say it is normal to have numerous fake sites out there... but I shop online on a regular basis and never have I ever come across an online presence as careless and unconcerned for consumer protection as this company! ( % -19.50) So if you are desperate for a pair of RayBans I say... "Hit up the mall!" ( % -75.00)

consumeraffairs

NEGATIVE 😕

2018/1

Cunningham Vision Care ST Peters MO/Rayban - Bought new glasses in MA June of . ( % 13.64) Also purchased insurance on them about a week before insurance ran out. ( % 0.00) The hinge on one side broke so I brought them to Lenscrafters in MO. ( % 0.00) Within months one side won't close. ( % 0.00) The other side is broken. ( % -26.25) These frames cost me over .. ( % 0.00) I have older glasses with cheaper frames that I have never had a problem with plus with the insurance I still had to shell out . ( % 16.67) and . ( % 0.00) for eye exam. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2018/0

RayBan hacked my DEAD brother's Facebook page and sent advertising to me and NINE of my relatives. ( % -20.00) It is quite shocking to get text saying my DEAD brother sent me a photo. ( % -60.00) SHAME ON RAYBAN! ( % 0.00) THEY ARE HEARTLESS AND DISGUSTING. ( % -100.00)

consumeraffairs

NEGATIVE 😕

2018/0

The gel nose pad on my OAKLEY prescription glasses became displaced and was subsequently lost. ( % 0.00) When I contacted the store I bought them from, they told me to contact Oakley. ( % 0.00) Oakley advised me to send the glasses to their repair shop. ( % 0.00) I sent the glasses to Luxottica Warranty and Repair Service Center McDonough GA . ( % -10.00) They were returned WITHOUT PRESCRIPTION LENSES! ( % 0.00) WTF? ( % -50.00)

consumeraffairs

NEGATIVE 😕

2018/0

I placed an order for sunglasses which they had told me would arrive in a few days. ( % -20.00) Needless to say, they never arrived. ( % -50.00) I was under the impression due to their prices they were a reputable company; however, it couldn't be further from the truth. ( % 12.50) After calling customer service, they informed me that my order was on "delayed status." ( % 0.00) I questioned them as to why I hadn't been notified of this to which their response was: "we don't have to." ( % 0.00) I subsequently requested to cancel the product that hadn't yet shipped and a full refund. ( % 17.50) They responded they could not do so. ( % 0.00) They began stating that their Warehouse had moved and it has been impacting orders. ( % 0.00) They continuously repeated that they do not have to inform their customers of any issues regarding the sale. ( % 0.00) This has been a horrible experience and I will never shop nor recommend this brand to anyone! ( % -100.00)

consumeraffairs

NEGATIVE 😕

2018/0

Bought a new pair of Ray Ban Aviator sunglasses on Ebay several years ago. ( % 6.82) The paint is coming off the metal frames in several places. ( % 0.00) Product is out of very limited warranty. ( % -9.29) For expensive glasses, the product is a joke. ( % -50.00)

consumeraffairs

NEGATIVE 😕

2017/0

Bought RayBan semi rim eyeglasses RB in end of November paid over eu. ( % 0.00) After days frame on right side over the lens split itself in half. ( % 5.95) Contacted RB site. ( % 0.00) They told me to ask for warranty with my retailer. ( % 0.00) Did that. ( % 0.00) They sent frame to Luxottica (and then we exchanged few emails) which claimed that everything is perfectly normal with frame and that it requires ''working space''. ( % -2.50) When I asked them why does it only need working space on half of frame I was left unanswered. ( % -6.67) Warranty declined. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2017/0

I bought a new pair on sunglasses during a sale. ( % 13.64) The pair I received was damaged on one side, so I called the company asking for an exchange. ( % 0.00) I actually really disliked the lens color as it was too light (polarized), so I asked if they could give me sunglasses with the darker polarized lenses (same price as the ones I had ordered before). ( % 6.67) They would not do it, said I had to get a refund and make a completely different order (no more sale for the same glasses at this time). ( % -8.33) I decided to buy from Sunglass Hut instead because they gave me a student discount and the price ended up being the same. ( % 0.00) If Luxottica group had simply taken back the defective glasses and sent me the same ones, but with different colored lenses I would have given them my money. ( % 0.00) They wanted to make things difficult, so I ordered from a different company. ( % -25.00) Not a good way to keep customers Luxottica! ( % -43.75)

consumeraffairs

NEGATIVE 😕

2017/0

My son purchased a pair of RayBan for me for Christmas. ( % 0.00) I had a problem with the nose guard and ear guard falling off and found Luxottica's website for warranty information. ( % 0.00) It stated that I should go to the retailer where they were purchased. ( % 0.00) I did that and was told that they did not handle anything regarding repairs or warranty and that I should just buy a new pair. ( % 13.64) Seriously, when you spent $ on a pair of sunglasses, why would I expect to take advantage of the warranty? ( % -21.67) I then went to the website and called and was told to do a claim on their website. ( % 0.00) I did that. ( % 0.00) I got no response as far as a confirmation so I called a few days later. ( % -3.33) I was then told the website did not work and to email the same information. ( % 0.00) I did that, still nothing. ( % 0.00) I then got an email stating that I needed to fill out a warranty claim form that was attached and to send in pictures (rd time). ( % 0.00) I did that, still no response. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2017/0

I had a similar terrible experience as described by other reviewers: June sent Prada sunglasses in, paid $ via PayPal - // received broken glasses with a lens floating around, I guess this is a DIY establishment. ( % -38.13) RIDICULOUS company - these people are so pathetic, they would have to work really hard to be as unprofessional and fraudulent as they are. ( % -54.17)

consumeraffairs

NEGATIVE 😕

2017/0

I am writing in regards to the awful way Ray-Ban have handled my faulty order and the lack of effort to correct plus bad communication with me. ( % -85.00) Placed an order for glasses on the /. ( % 0.00) I received my order on the /. ( % 0.00) I opened the glasses out of the box, one of the lenses was sticking out of the frame. ( % 0.00) Would also click in and out of place making a noise. ( % 0.00) A lack of quality control. ( % 0.00) Following day I called their warranty helpline and explained the faulty glasses. ( % 0.00) A man advised to send them back and they would issue a replacement straight away. ( % 10.00) The next day I shipped the glasses back to Ray-Ban, just to confirm, I rang their helpline again to check how long it would be until I received my replacement, the man advised days. ( % -1.67)

consumeraffairs

NEGATIVE 😕

2017/0

I purchased Tailback Sunglasses this year at Lenscrafters in Kingston, Massachusetts. ( % 0.00) The noseguard (small plastic piece attached to the frame) fell off so I inquired through Lenscrafters about replacing the part. ( % -25.00) Lenscrafters said that it was very difficult to get replacement parts through Luxottica. ( % -65.00) I could not understand this because a noseguard is such a simple part - and should be very easy to replace. ( % 18.78) Lenscrafters suggested that I contact Luxottica myself and provided me with a customer service number. ( % 0.00) I got a major run around and finally emailed Luxottica's customer care. ( % 3.13) Customer care is a total misnomer for this company. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2017/1

Absolute worst customer service I have ever experienced in my life. ( % 0.00) I'm appalled so many reputable companies go through them for their parts. ( % 6.67) I ordered new lenses for my ray bans in the beginning of June and after a month waiting for my lenses, I called Luxottica again to see where they were and the woman said she couldn't tell me where my lenses were but that she would have to re-order them and I'd have to wait again. ( % 13.64) When I asked to speak to a supervisor, she said she'd have one call me in the next - hours. ( % 0.00) I never got a call... so I called again and once again the lady said she'd have a supervisor call me in - hours... guess what? ( % 0.00) NO CALL. ( % 0.00) Then my lenses arrive and they are the WRONG lenses. ( % -50.00) So I call again and all the woman says to me is she'll have a supervisor call me in - hours. ( % 0.00) And guess what? ( % 0.00) That's right, no phone call. ( % 28.57) Luxottica you are the worst business. ( % -100.00) Thanks for nothing. ( % 20.00)

consumeraffairs

NEGATIVE 😕

2017/0

I am highly disappointed by sunglasshut.com and will advise anyone looking to buy sunglasses not to buy from here. ( % -75.00) These people do not care about customer's money. ( % 0.00) I had worst experience during my transaction with sunglasshut.com. ( % -100.00) I made a purchase of sunglass at website worth +$ using gift cards and credit card. ( % 30.00) Now, when I did not like the product and returned, I was told (multiple times) that I would be paid back the same way I used during transaction. ( % 0.00) To my surprise, sunglasshut turned all the amount from gift cards into one gift card. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2017/0

First of all I'm reviewing my experience because I saw a lot of bad reviews about this company, so I have to tell my story. ( % -22.50) The only problem I had was every time I called I had to wait almost an hour for someone to answer, but as soon as an assistant picks up the phone, they are polite and super professional. ( % 14.44) I had a pair of Prada sunglasses which I bought a year ago or so, one of the metal studs fell off and they were horrible because it was right above the eye, so I made a complaint through the portal, uploaded the photos and the next day I received an email saying that they were covered by warranty and that I could choose another model free of charge. ( % -10.24)

consumeraffairs

NEGATIVE 😕

2017/0

I am writing this after going through a really bad experience buying RayBan sunglasses through a Sunglass Hut at ( West Lightcap Rd #, Pottstown, PA ). ( % -70.00) In May , I broke my glasses and visited a nearby Sunglass Hut store in Texas for replacement. ( % 0.00) She asked me for a receipt so that she can check if I am eligible for % off on any new glass purchase because I am already a Rayban customer. ( % 13.64)

consumeraffairs

NEGATIVE 😕

2017/0

Well let me tell you that reading some of the other reviews of "Lux-not-ica", I am not surprised a bit! ( % -9.38) Between myself and my husband, we must own at least pairs of Luxottica sunglasses, and I own one prescription pair. ( % 30.00) About three years ago I bought a pair of prescription Tory Burch glasses from Pearl Vision to the tune of $. ( % 0.00) total. ( % 0.00) Last year one of the little gold emblems fell off of the side (Bad glue surely). ( % -9.69) Last week the other one fell off (It must have been too windy in my house). ( % -6.25)

consumeraffairs

NEGATIVE 😕

2017/0

I placed an order of Ray-Ban sunglasses for pairs of RayBan sunglasses on April . ( % 0.00) My account was charged immediately, but as of today, May ... ( % 0.00) I still have not received my sunglasses. ( % 0.00) I have emailed the company several times, but they NEVER RESPOND!!! ( % 0.00) When placing, they have a policy that they clearly DO NOT honor because it stipulates that the order will be delivered within - business days. ( % -5.00) To this date, I have not heard from the company despite several emails being sent. ( % 0.00) I'm taking a leap of faith by contacting Customer Affairs, could you please resolve this issue, please! ( % 0.00) ASAP!!! ( % 0.00) Regards, Unhappy customer. ( % -60.00)

consumeraffairs

NEGATIVE 😕

2017/0

Have a RayBan for year, notice the glass is peeling with white objects. ( % 0.00) Took my sunglass to Macy's, they said take it to RayBan. ( % 0.00) RayBan does not answer or warranty my sunglass. ( % 0.00) RayBan company is cheating consumers with such a expensive price. ( % -25.00) RayBan sunglasses should be $.. ( % 0.00) It does not have quality. ( % 0.00) They are fooling people to make money. ( % 0.00) Buy anything but RayBan. ( % 0.00) Fake warranty, false advertising. ( % -45.00)

consumeraffairs

NEGATIVE 😕

2017/0

Ray-Ban Daddy-o - Rubber comes off frame and glasses are sticky. ( % 0.00) Can't use years. ( % 0.00) Luxottica have not returned any correspondence from a complaint form. ( % -30.00) What a Shame, they are obviously not a very good company. ( % -45.50)

consumeraffairs

NEGATIVE 😕

2016/0

Warranty service is really bad for this company and they do not care about clients. ( % -70.00) Ray-Ban states that its sunglasses has a warranty for years from the time of purchase. ( % 0.00) Under warranty period, my Ray-Ban sunglasses crack in one of the lenses without any reason. ( % 0.00) Because calling the - is a nightmare, I used the web form with photos to claim for the cracked lens on the sunglasses, and the response was that it was not due to a manufacturer's defect. ( % 6.25) I called again (and after waiting long time in the phone line) telling them this should be a manufacturer defect, but they just say NO without any reasonable explanation. ( % 7.50) I talked to a supervisor, called Danielle or something similar, because she did not want to give any employee identification, and after complaining she told me that I could pay the shipping and they could review the sunglasses but they will not give me any time frame for the inspection. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2016/0

Please If you want to buy from this store this is the time for you not to do it. ( % 0.00) I placed an order on Nov th and I was told that the order was going to get to my delivery address on Dec rd. ( % 0.00) Passed week without me receiving a tracking number, that's when I decided to call customer service or let me say awful customer service or non existing customer service. ( % -100.00) I was on hold several times for more than minutes. ( % 25.00) I know that I could being more time but I always hung up because I got bored and need to do some other things. ( % -4.17) They charged by credit card, as they always said that they were busy with other customers due to the holiday season. ( % -5.00) It is not understandable that if a company like this knows that they get really busy for this time of the year they don't get prepared to solve the "many" orders they will be expecting. ( % 30.00)

consumeraffairs

NEGATIVE 😕

2016/0

Wow. ( % 10.00) So, you spend nearly $,. ( % 10.00) on a pair of Ray Ban prescription eye glasses, and I'm going to share a brief story on how poorly that they treat you. ( % -20.00) I have spent - days now, leaving these call back, in the queue Ray Ban customer services "we will phone you back" calls (waste of time). ( % -7.50) Now, a live human voice to wrangle over getting a simple replacement defective eye glasses CASE that will continue to protect such highly priced glasses! ( % 6.73) That is all we had wanted from them. ( % 0.00) It looks like we'll be getting one, finally. ( % 0.00) Be prepared for a 'fight' thought. ( % 0.00) They have no reference system numbers or adequate record keeping. ( % 33.33) So be forewarned on repeating yourself like a "Parrot" does. ( % 0.00) Oh, might I add that this is a one-time courtesy and out of the goodness of their hearts! ( % 0.00) No more Ray Ban brand for us. ( % -25.00) Not with that lousy brand of customer service. ( % -50.00) Nah... Buh bye Ray Ban! ( % 0.00)

consumeraffairs

NEGATIVE 😕

2016/0

WOW! ( % 12.50) Talk about poor customer service. ( % -40.00) I waited and waited on the phone for somebody to answer. ( % 0.00) Finally! ( % 0.00) After minutes, I STILL DID NOT GET AN ANSWER, so I hung up. ( % 0.00) Their website says they are open but obviously they are not. ( % 0.00) There is no online form to make orders (which actually would save them and our time on the phone). ( % 0.00) What a waste. ( % -20.00) I don't think I will be purchasing ANYTHING in Luxottica brands they support. ( % 0.00) Going to Oakleys. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2016/1

I started contacting Luxottica back in May. ( % 0.00) The amount of hours and days I've spent waiting on hold is exacerbating. ( % -10.00) This has got to be the worst company to deal with. ( % -100.00) I needed to replace the lenses on my Ray-Bans. ( % 0.00) It took months to finally speak to someone and order the lenses. ( % 0.00) I receive an email offering a % discount and again I cannot speak to a rep. ( % 0.00) I was in hold for hour one day. ( % 0.00) Not to mention the other days I've spent trying to redeem the offer. ( % -11.25) I am done with this company. ( % 0.00) The worst. ( % -100.00) Don't do business with them. ( % 0.00) You'll be sorry. ( % -50.00)

consumeraffairs

NEGATIVE 😕

2016/0

My principal issue was pricing. ( % 0.00) At Sterling Optical in the Ithaca Mall at Ithaca, NY, I had a salesperson attempt to bill me $. ( % 0.00) for a blue mirror-coated pair of Ray-Ban Aviators. ( % 0.00) It was explained to me that Luxottica prices these items into her market and there was nothing that she could do. ( % 0.00) This is grossly insulting. ( % -100.00) I've been wearing Ray-Bans for forty years. ( % 0.00) I had bought a pair of the same sunglasses in this very shop only three years ago at about half this price, and I can still get them all over the market at far, far less than $. ( % 0.95) I had a local shop set me up with a pair of Charmants in G- with blue mirror-coat and titanium frames for one hundred dollars, flat. ( % -0.83) I'm thrilled. ( % 60.00) *Forty years* of Ray-Bans. ( % 0.00) Do you understand? ( % 0.00) Ray-Ban/Luxottica: you're fired. ( % 0.00) That's how powerful I am. ( % 30.00) I can haul-off and fire entire global corporations. ( % 0.00) I just did. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2016/0

This has been the absolute worst customer experience I've ever had in my entire life. ( % -26.67) I went to Nordstrom when the lens broke on my Ray Bans, they gave me a card with instructions on how to send my glasses directly to Luxottica's warranty center for repair. ( % 0.00) The instructions asked me to include my return address, a $ check, and story as to what happened then noted about weeks until my glasses would be returned. ( % 0.00) I sent them June th , and it is now September th and I've yet to hear a single thing. ( % -7.14) I emailed customer service who took weeks to get back to me with no instructions other than to call their customer service line. ( % -6.25) Once I called, I waiting for an hour, no answer and had to hang up. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2016/1

After contacting Rayban on my $ polarized glasses for poor craftsmanship (the plastic on the temples melted in the car) they referred me to Luxottica - I sent my glasses in July (it's now September) certified and never heard a thing... ( % -40.00) Finally I called and got through ( minutes of waiting) and was told that I'd hear something in a few weeks... ( % -10.00) Finally a letter was emailed that said I was covered and I would have new glasses in three weeks - called again today ( months later) and they said they 'would look into it'. ( % 4.55) So poor, I will NEVER make another purchase from RayBan again... Luxottica service is non-existent and there is NO urgency to help whatsoever. ( % -40.00) Additionally, I am sharing my experience with as many people that will listen. ( % 50.00)

consumeraffairs

NEGATIVE 😕

2016/0

I purchased a very expensive pair of Versace sunglasses in New Jersey, (Palisades Parkway Mall). ( % -25.68) When considering paying $ (not including tax) for the sunglasses, the biggest selling point by the employee was that they come with a lifetime warranty against any breakage. ( % 0.00) It was explained to me that other than losing them, if anything ever happened to them I could simply walk into any Sunglass Hut store and they would be either fixed or replaced with an exact or upgraded model (in case mine is no longer made). ( % 5.63) I was skeptical but was assured by the employee that this service really sets them apart from competitors. ( % -15.00) He even said he had recently replaced a pair of Gucci sunglasses for a person that purchased them years ago with a new model since this client's shades broke and his model was no longer made. ( % 6.82) I was convinced and made the purchase. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2016/0

This is the worst company to deal with. ( % -100.00) I have a pair of Ray-Bans that I purchased years ago and one of the lenses broke, so I ordered another pair from Luxottica. ( % 0.00) They sent me the wrong size, so after having to call back multiple times and then wait for them to call me back (their call back feature) the agent said they'd have to review the phone call to make sure I gave them the correct information and they'd get back to me in days via email. ( % 0.00) Fast forward weeks later and me calling AGAIN over and over trying to talk to an actual person after never hearing back from them after those days, I spoke with another agent and he was very helpful and took care of sending me the "correct" lens sizes free of charge. ( % 13.33) Nope. ( % 0.00) Just got those a couple days ago-wrong size AGAIN. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2016/0

I purchased these expensive frames for my prescription lenses. ( % -50.00) I purchased from Ray-Ban because I believed that the brand was quality. ( % 0.00) Turns out, the quality is poor and the customer service is non-existent. ( % -40.00) I will not be a Luxottica customer again. ( % 0.00) I would short this brand if I could. ( % 0.00) All warranty information says that they evaluate and respond to warranty issues in - business days. ( % 0.00) A call to customer service states it is - weeks just for response. ( % 0.00) Repairs will surely take that long as well. ( % 22.50) This company has sunk to a new low. ( % 6.82) Do not purchase from Luxottica. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2016/0

Horrible quality of make and worse customer service. ( % -70.00) Purchase RB and within timeframe of the warranty, the plastic earpieces starts to fall apart and crumble. ( % 0.00) Don't know what type of material was used, but REALLY? ( % 20.00) Called customer service and I don't think that department knows what "customer service" means. ( % 0.00) I think they should rename the department - "Be rude to customers." ( % -30.00) Don't buy Ray-Bans. ( % 0.00) They are no longer an American company. ( % 0.00) Luxottica Group purchased them and they are bringing the company down. ( % -15.56) Never ever again shall I buy from this company. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2016/0

The site claims to be run by Ray Ban and that is the only reason we purchased from them. ( % 0.00) If I could give a I would. ( % 0.00) I purchased a pair of sunglasses for my son. ( % 0.00) Their website says orders ship within hours and are delivered within -. ( % 0.00) It has been over weeks. ( % 0.00) I got nothing from them via email. ( % 0.00) No tracking. ( % 0.00) Nothing until I threatened to file a complaint. ( % -30.00) Then their only response was "sorry your order shipped" and finally gave me tracking. ( % -16.67) Then when you track the package it says it was delivered days before that. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2016/0

Oh I should have read these reviews before purchasing. ( % 0.00) The glasses came days late (they were a gift) and they are clearly used glasses. ( % -10.00) $ of USED glasses. ( % 0.00) They came loose in a box, no protections and both lenses have chips along the edge like they were hung in something rough while riding in a truck. ( % -8.85) They had fingerprints all over them and ewwww... some oily residue on one of the ear pieces. ( % 0.00) I will write back if I get my refund. ( % 0.00) So far customer service is not helpful and it looks like I have to pay $ to ship them back!!! ( % 5.00) Do not buy. ( % 0.00) Ray Ban has ceased to exist as we all knew them before. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2016/1

I purchased RayBan aviator sunglasses for dollars. ( % 0.00) After months a small area the polarized coating came off. ( % -25.00) I sent them on // to Luxottica warranty service in Georgia. ( % 0.00) After days I finally get an email from them, but it is just a standard form letter stating it would not be covered under warranty, but for dollars plus for processing they would repair them. ( % 0.00) Of course no way I was going to pay that. ( % 0.00) I emailed them back telling them to send my glasses back. ( % 0.00) They emailed me stating they would ship in to business days. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2016/1

Don't bother sending your frames to Luxottica for repair. ( % 0.00) One of the arms of my sunglasses fell off after only months of wear, so I diligently sent them in. ( % 0.00) I have made at least half a dozen calls over days, and each time there was an "excessive wait time". ( % -23.89) They asked why the arm had fallen off, as if I used the sunglasses as a weapon or something, and not just to protect my eyes. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2016/1

I bought a pair of Gradient Ray-Bans a bit over months ago, it was in the Sunglass Hut inside a Macy's. ( % 0.00) I was wiping the lens with the spray they sell and the lens simply fell off and shattered like a crystal glass. ( % 0.00) Since I paid $ cash and have no proof of purchase, they responded to me "SORRY, we are unable to help you." ( % -50.00) With that being said, I threw money down the drain. ( % -15.56) Even IF I had proof of purchase, they will give me % OFF a new pair of glasses. ( % 13.64) BRAVISSIMO?? ( % 0.00) ? ( % 0.00)

consumeraffairs

NEGATIVE 😕

2016/1

It seems that Luxottica became a poor quality brand. ( % -40.00) I have pairs of RayBan polarized sunglasses, which are disposable, like the razors - used one time then discarded. ( % 0.00) If something happens with the lens, the only option would be to buy a new pair. ( % 6.82) No way to change lens. ( % 0.00) I purchased about a month ago a pair, which lasted weeks, when one of the lens fell off when putting the sunglasses on and of course the lens got damaged. ( % 0.00) This is not the way to make sunglasses. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2016/0

I feel that I had to write this because my experience was quite different than most of the reviews on here. ( % 25.00) I sent my broken RayBan aviators in for repair, one of the temples had broken off. ( % -40.00) It did take a couple weeks to hear back from them so I started looking at reviews in the meantime and was getting prepared for a fight. ( % 0.00) They finally responded and stated that the repair would be warrantied but the scratched lenses would be $. ( % 0.00) to replace. ( % 0.00) I agreed and in a few days I received a package from them with a brand new pair of the ugliest sunglasses I had ever seen. ( % -3.18) Thanks but no thanks, I called and told them what had happened. ( % 5.00)

consumeraffairs

NEGATIVE 😕

2016/0

I used to buy Ray-Ban glasses always. ( % 0.00) After having to deal with Luxottica I would NEVER EVER deal buy them again. ( % 0.00) It was a miserable experience where eventually I just GAVE UP because it was taking too much time and not worth the PAIN... of dealing with morons. ( % -43.75) NEVER AGAIN will I buy sunglasses which deal with this company. ( % 0.00) WORST CUSTOMER SERVICE EXPERIENCE EVER. ( % -100.00)

consumeraffairs

NEGATIVE 😕

2016/1

I bought a pair of Prada frames from LensCrafters which are made by Luxottica and the screw fell out. ( % 0.00) No one has a screw for the frame. ( % 0.00) All frames made by Luxottica are made in China for . ( % 0.00) dollars then shipped back to Italy and stamped and sold to the public for an expensive price and they fall apart after a few months and no one carries the parts to fix them. ( % -17.50) My husband also has a pair of . ( % 0.00) dollar Ray Ban and the ear piece fell off and no one wanted to even look at them and it just need a screw. ( % 0.00) Save your money. ( % 0.00) Expensive frames are cheap and Luxottica makes them cheap and get rich off the public. ( % 13.50)

consumeraffairs

NEGATIVE 😕

2016/0

Lenses are cut for the frame you buy and will only fit that exact frame so if the frame fails, you are also out the lenses if you can't get the exact frame replaced or repaired. ( % 8.00) For this reason, you don't want to buy from a manufacturer who makes replacing or fixing the frames so difficult that it's nearly impossible, forcing you to pay for new frames (if they are even available) or parts that may or may not work as happened in my case. ( % -15.76)

consumeraffairs

NEGATIVE 😕

2015/0

I have been a Ray Ban supporter for over years. ( % 0.00) Not anymore. ( % 0.00) They used to stand behind their product, but not now. ( % -40.00) The arm of my glasses just fell off, so I submitted them to Luxottica, just to get the same reform letter others have complained about. ( % -15.00) I called and complained to a manager, who basically told me nothing could be done. ( % -30.00) I informed the manager that I would purchase a pair of Oakley. ( % 0.00) After several days, I decided to take Luxottica's offer to purchase a replacement pair for $.. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2015/0

What you have read in the prior reviews is correct. ( % 0.00) RayBan makes a terrible product that is serviced by an even worse company. ( % -70.00) I purchased a pair of polarized RayBans from Sunglass Hut on May , for $.. ( % 0.00) In September, one of the lenses cracked. ( % 0.00) I'm not sure how it happened, I do not recall dropping them nor sitting on them. ( % -25.00) On September , , I mailed them into Luxottica. ( % 0.00) USPS tracking shows that they were received by Luxottica on September , . ( % 0.00) (USPS tracking #**) I paid $. ( % 25.00) for the shipping with tracking. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2015/1

I purchased a pair of Raybans earlier this year. ( % 0.00) I had them for roughly months and one day I took them off my head and the arm (part that sits on your ear) fell off of the frame. ( % -10.00) After picking it up I realized that the hinge was plastic and it broke. ( % 0.00) I sent them in and upon evaluation by qualified scientists, they determined that the repair needed was not due to defective material or workmanship. ( % 6.25) The plastic cracked... Wouldn't that be a clear definition of defective material. ( % 10.00) They want to charge me $ to put on a new one which will probably take seconds. ( % 13.64) They are extremely difficult to work with and basically provide you no information when you call because they have to send this info off to some tech to look at. ( % -50.00) They don't care what their customers have to say and only care about money. ( % 0.00) I will never buy a pair of RayBans again. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2015/0

Placed order on // for $ physical gift card for birthday present. ( % 0.00) Online order status was never accurate. ( % -20.00) Called customer service on // and was so frustrated, I hung up and called again... got in an argument about virtual gc and physical gc... she was an idiot and shouldn't be on the phones for you. ( % -50.00) Finally got an agent on the phone to explain that it was a rd party that sends out the cards via USPS and there's no way to track it. ( % 0.00) On // finally get the gc via UPS (so you guys lied to my face) sent out nd day air... ( % 0.00) The gift card # is not valid... please give me my money back or fix this. ( % 0.00) I know $ might seem small to you guys but there's other companies out there that can accept money and produce an order a lot better than you. ( % 4.17) You guys suck at it. ( % 0.00) By the way, you guys missed the birthday by days. ( % 0.00) Nice job. ( % 60.00)

consumeraffairs

NEGATIVE 😕

2015/1

My Dolce & Gabbana sunglasses that were still under warranty were sent to Luxottica for repair or replacement. ( % 0.00) They have multiple small sparkle-like spots on both lens and larger sunburst-like spots. ( % -8.33) It is an obvious defect that are within the glasses. ( % 0.00) Not a scratch on them. ( % 0.00) Glasses are kept in case in my purse, not in car and only wiped with lens cloth. ( % 0.00) Luxottica denied claim twice saying that were damaged from heat. ( % 0.00) I live in Florida and wear my sunglasses when I'm outside!! ( % 6.82) Product is not quality product if I can't wear them in the sun! ( % 0.00) Luxottica took one month to deny claim and will not stand behind their product or warranty!! ( % -62.50) I'm going back to Maui Jim. ( % 0.00) They have an amazing customer service. ( % 60.00)

consumeraffairs

NEGATIVE 😕

2015/0

I am complicit in this situation because I accepted an offer base on a determination that I did not agree with. ( % -80.00) At the time I just needed some new sunglasses quickly. ( % 23.48) Not only did that not happen, but things have gotten totally ridiculous. ( % -16.67) I have had a unpleasant and aggravating experience with the Luxottica consumer warranty & repair dept. ( % -65.00) Approx May , I mailed two pairs of Ray Ban sun glasses in, one with a broken arm and the other with a film of some kind on the lenses. ( % 2.50) Luxottica claimed that the issues were not factory defects.... ( % 0.00) There was absolutely No negligence on my part that led to the problems with these glasses (all I did was attempt to put on the one pair and the arm came off in my hand on the other the lens developed some kind of haze)... ( % 11.88) Even though I did not agree with their assessment of my two pairs of glasses, they offered me % off a new pair and I accepted. ( % 13.64) $ + $. ( % 0.00) shipping, etc. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2015/0

Worst customer service I have ever encountered in my life. ( % -100.00) I will NEVER buy another pair of Ray-Bans or Luxottica brand sunglasses due to the experience I have had with them. ( % -12.50) First, I emailed the Warranty department. ( % 25.00) My sunglasses were luckily within days of warranty so I asked if they could be considered for repair if they were postmarked within warranty. ( % 33.33) I got a curt response saying no, they wouldn't even consider it. ( % 0.00) After sending an email back chastising them for not giving people the chance to be within warranty even though it is a luxury brand, a representative sent a response saying that they WOULD now consider them if they were postmarked before warranty. ( % 0.00) Despite the bad exchange, I pay the shipping and send them in. ( % -70.00) Later, I get an email saying that my sunglasses were "examined" and the damage was not found to be due to manufacturer's defect. ( % -6.25)

consumeraffairs

NEGATIVE 😕

2015/0

I received a pair of RayBans in December. ( % 0.00) In late April, I opened my case to put them on one morning and noticed the entire metal nosepiece (that holds on the pad) on one side had snapped off. ( % -15.00) I knew I wanted them repaired but was terrified, first, because I wasn't sure it would be considered a "manufacturer's defect," and second, because I'd read so many awful reviews on this site. ( % 5.00) Nevertheless, without another option, I called Luxottica on April , received the information and forms I needed to send them in, and sent them via USPS on May . ( % 0.00)

consumeraffairs

NEGATIVE 😕

2015/0

Look at the reviews people. ( % 0.00) My poor daughter had a bad experience - totally sent her the wrong glasses. ( % -40.00) No apology, no FedEx her the right object. ( % 28.57) They lost Ray-Bans customers in my family tonight. ( % 0.00) How do they stay in biz. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2015/0

In Oct/ my wife bought me for Xmas a Ray Ban RB ($.) ( % 0.00) at Sunglass Hut-Florida Mall-Orlando, FL. ( % 0.00) I got them in Dec/. ( % 0.00) In Apr/ I noticed the lenses peeling off inside where the tip of the arms touch them. ( % 0.00) In May I noticed that the problem was worse. ( % -40.00) I went to the Sunglass Hut-Cordova Mall-Pensacola, FL - I live Lillian, AL. ( % 13.64) They referred me to Luxottica North America. ( % 0.00) On // I mailed the product, received on //. ( % 0.00) When checking the status of my claim, they said I had to pay $. ( % 0.00) for the repair. ( % 0.00) I questioned it since the item is under warranty. ( % 0.00) They said the problem wasn't a manufacturer defect. ( % 0.00) That's absurd to say the least! ( % -43.75)

consumeraffairs

NEGATIVE 😕

2015/0

The beginning of April I ordered new RayBans. ( % 13.64) When I received them, I didn't like them. ( % 0.00) So I printed the return label and shipped them back. ( % 0.00) About a week and a half later I got an email stating they have received my package and have issued a replacement. ( % -8.33) I did NOT ASK FOR A REPLACEMENT. ( % 0.00) I asked for a return. ( % 0.00) So round two. ( % -20.00) Once I received the replacement I shipped it back a second time after I called to notify them about the issue and about a week later I received an email saying they issued a refund to my account. ( % 0.00) That was the middle of May. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2015/0

I will be BLUNT! ( % 0.00) Do not purchase any pair of sunglasses that are warrantied through Luxottica. ( % 0.00) If it were possible to give a negative review, I would have given an honest - star rating. ( % 10.00) On my behalf, I have purchased two pair of polarized RayBan sunglasses at over $ apiece that needed immediate repair. ( % 0.00) Needless to say, (as previous reviews have pointed out), I was given the runaround and Luxottica representatives proved to be useless. ( % -38.89)

consumeraffairs

NEGATIVE 😕

2015/2

Worst company I have ever had to deal with. ( % -100.00) I had a pair of sunglasses that broke after only months. ( % 0.00) I sent them in to be fixed (you have to pay to do this for shipping and around $ for any replacement parts) and they did not notify me that they did not have the parts to fix them. ( % 10.00) I waited for months. ( % 0.00) Finally I just sent an email to a customer rep that I spoke to when sending them in. ( % 0.00) They responded with something along these lines "Oh yea, we can't fix them. ( % 0.00) Here are our brands, choose a pair you would like and if we have them in stock we will send them to you." ( % 0.00) I chose a few pairs and they said they did not have a single one. ( % -13.57)

consumeraffairs

NEGATIVE 😕

2015/0

My sunglasses developed strange discoloration / spots on the inside of the lenses less than weeks after buying them. ( % -3.89) I'm very careful with my stuff, and was genuinely perplexed as to how this happened, if not a little disappointed that the sunglasses I had spent almost $ would do this. ( % -9.72) These aren't some $ shades I bought in Ross. ( % 0.00) I spent the $ to mail them in and week later receive an email basically saying "we have determined that the needed repair was not due to defective material or workmanship." ( % -1.25) And they'll repair them for a cost of $.. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2015/0

Luxottica just plain SUCKS. ( % -25.71) Sent two pair of Persol sunglasses back to them last October . ( % 0.00) They never contacted me. ( % 0.00) Finally got in touch with service department after an hour on the internet trying to find a phone number, then spent over an hour with a service rep. Charged me $. ( % -5.00) per pair plus shipping to repair cracked lenses, which by the way happened within days of purchase. ( % 0.00) Here it is April th, and still No glasses returned, no contact, no nothing. ( % 0.00) What a DISAPPOINTMENT FOR SUCH EXPENSIVE SUNGLASSES. ( % -36.67)

consumeraffairs

NEGATIVE 😕

2015/0

I wore Ray-Ban Shooter sunglasses from through . ( % 0.00) My father was in the US Army Air Corp, and he also wore Ray-Ban. ( % 0.00) Each pair I purchased, I could see the deterioration in quality of the frames, the thinner plating, and even the lack of clarity in the lenses. ( % 0.00) Finally, after the frames breaking on the pair that I had purchased, I called repair service to see if they would repair the broken frames. ( % -20.00) I was amazed at the reply - They offered to replace the frames at $.+!! ( % 0.00) Due to this lack of respect for the customer, I quit buying and wearing Ray-Ban FOREVER! ( % -15.63) I would never recommend them again to anyone. ( % 0.00) They are cheaply made and Ray-Ban's customer service sucks! ( % 1.25)

consumeraffairs

NEGATIVE 😕

2015/1

I purchase Ray Ban sunglass online through Amazon. ( % 0.00) After months a screw on one of the lenses broke off in the frame. ( % 0.00) I was on the road and needed the glasses for travel and put a small dot of superglue to secure the lens to the frame until I could call customer service. ( % 7.50) I explained to customer service what had happened and they instructed me to mail them through UPS with a copy of the bill of sale as it was under warranty. ( % 0.00) It cost $ with $ insurance to mail. ( % 0.00) I later received an e-mail that the warranty was void due to my putting a small bead of superglue on the frame. ( % -12.50)

consumeraffairs

NEGATIVE 😕

2015/0

I have used RayBan's Luxottica Group for replacing my scratched lenses. ( % 0.00) The process was pricey and long ( weeks). ( % -5.00) My biggest disappointment was when the company has returned my sunglasses with brand new but scratched lenses. ( % -23.18) Additionally, the authentic "RB" etching that comes on your lens when you purchase the sunglasses was no longer there. ( % 50.00) In my opinion, the repair service is not meeting the expectations of what a premium service should be and it lowers the quality and trust I have in the RayBan brand. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2015/0

I have to say, I was extremely concerned after reading all the negative reviews. ( % -21.25) The left arm of my RayBan just snapped off when I went to put them on. ( % 0.00) My glasses were always well cared for, and I really didn't see a reason for this to happen. ( % 20.00) I was told to mail them to Luxottica for evaluation, and I would be contacted with a notification. ( % 0.00) I sent my glasses via UPS (for delivery confirmation) and they were delivered on --. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2014/0

So.... ( % 0.00) I bought my wife some Tiffany sunglasses about a year ago. ( % 0.00) They broke due to cheap metal - most likely China-made materials. ( % 19.38) I sent them to Luxottica Consumer Warranty who covers Rayban and other stupid expensive glasses that you would think for the price would be quality enough to last more than a year. ( % -15.42) They claim it was user error and won't cover warranty-wise. ( % 0.00) Pathetic!!! ( % -100.00) Nothing is made to last any longer. ( % 0.00) Don't waste your money thinking you're getting quality!!!!! ( % -61.04) Just saying. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2014/0

I took RayBans into Lenscrafters store and was immediately asked if I left them in my car. ( % 0.00) The manager saw the glasses from a distance and said "Did you leave them in your car?" ( % 0.00) In other words "Did YOU do something wrong?" ( % -31.25) They offered no recourse on what is a manufacturer's failure other than one half off another brand. ( % -20.28) They cost $. ( % 0.00) and were inferior to the two previous RayBans I had bought. ( % -16.67)

consumeraffairs

NEGATIVE 😕

2014/2

I sent my Ray Ban sunglasses in about months ago to repair a broken arm. ( % -40.00) After waiting weeks - with no response from your team - I called customer service. ( % 0.00) When I returned them, I included information indicating they were returned for repair to the arm, which should have been pretty obvious. ( % 12.50) When I reached customer service, she informed me that the lenses I ordered were discontinued and they couldn't repair my glasses... ( % 0.00) I didn't order lenses. ( % 0.00) If you have any sort of customer database, you would probably have seen I had ordered replacement lenses already, several months earlier. ( % 0.00) I informed her I did not return them for replacement lenses, and she said the arms could in fact be ordered, but they would be shipped from Italy for repair by Ray Ban and it may take weeks. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2014/2

I have sent my frames into Luxottica times in the last months for repairs. ( % 0.00) The first time the left arm fell off and after having them back for month the other arm has fallen off. ( % 3.13) I feel they should fix or replace the frames. ( % 0.00) They have never been dropped or misused. ( % 0.00) They are just cheaply made and you pay a good price for them. ( % 55.00) This company is a ripoff and have very poor customer service. ( % -52.00) I will never again buy RayBans. ( % 0.00) They give you one address to send them then send them back and give you another address to send them. ( % 0.00) Very poor customer service! ( % -65.00) The worst. ( % -100.00)

consumeraffairs

NEGATIVE 😕

2014/0

My RayBan Sunglasses broke and I called Ray-Ban or at this point it is refereed to as Luxottica when it gets to the Repair stage. ( % 0.00) However you cannot talk to someone regarding your product and if it will be covered or what not. ( % 0.00) You are instead forced to send them in blindly hoping that they will be covered. ( % -40.00) Now I understand their reasoning behind this, as to be so they can in person see the damage, but it would be nice to actually get a paper trail and a reference number and a general idea if it is to be covered or not before just sending them to a random address given to you on a recording. ( % -5.00) It should also be noted the address on the phone recording and the one on the website was different at the time I sent them in, which made me worry. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2014/0

I have submitted two customer service requests to Luxottica; the first two weeks ago via their website (Customer Service Form) and the second on Monday // via email regarding a pair of Persol Sunglasses designated with the following numbers / * P. These glasses were purchased less than a year old and have developed a stress fracture that is starting to compromise the bridge of the frame. ( % 4.05) I attached some photos showing the issue that I had and asked for some direction as to how to address this issue. ( % 0.00) No Response at all. ( % 0.00) Even finding an email address to send them anything took quite a while. ( % 0.00) I am loyal Persol customer having purchased more than pair of sunglasses and am shocked at their horrible customer service. ( % -21.67)

consumeraffairs

NEGATIVE 😕

2014/2

I receive a pair of Ray Bans as a gift in December. ( % 0.00) I usually keep my glasses in the car in their case. ( % -25.00) Within a few months I notice a small crack in the upper left hand of the left lens. ( % -9.00) Everyday the crack would expand until it ran across the entire lens. ( % -10.00) The glasses are only a few months old and have only been worn a handful of times as I usually have my corrective glasses on. ( % -7.00) I sent the glasses back thinking that Luxottica would not have a problem replacing the cracked lens since it was obviously a material defect. ( % 0.00) I was mistaken. ( % 0.00) The best Luxottica will do is charge me $ to repair, or offer me a % discount on a new pair. ( % 56.82) I refuse to do both on principle and have asked them to return the originals. ( % 0.00) I will not put more money into a product that will not last and the company producing them obviously believe so as well. ( % 16.67) I do not recommend purchasing product from a company that does not have faith that their product will last. ( % 0.00) They will refuse to stand behind their product should you have a problem. ( % -40.00)

consumeraffairs

NEGATIVE 😕

2014/1

I ordered a set of replacement lenses for my genuine Bvlgari frames which I purchased from the US, on or around Jan , from a UK company called Optique Vision. ( % 40.00) When the lenses arrived, I discovered they were not the correct size - too small by about mm and slightly squarer on the outside. ( % -13.89) So when I put them in my frames there was a gap. ( % 0.00) I reported this to Optique Vision immediately and sent photos. ( % 0.00) Long story short, I have been trying to get a refund for months now. ( % -2.50) emails later, I STILL HAVE RECEIVED NOTHING!. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2014/2

I've been buying Ray-Bans for the past years. ( % -25.00) I buy the or the only. ( % 0.00) I've come to realize that the brown temple guards on the become very brittle in a short period of time. ( % 10.00) I contacted the warranty dept. ( % 0.00) months ago and have yet to receive a replacement. ( % 0.00) The girl I talked with today said the call center months ago, in Georgia had closed and my claim "got lost". ( % -10.00) Every email I send, I get a response making it MY fault. ( % 0.00) She has reopened my claim and now I have to wait another weeks. ( % 0.00) I don't think that I will buy any brand that has Luxottica as a Mother Company in the future. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2014/0

I called Ray-Ban support with a complaint about a previous order. ( % -23.33) My call was escalated to the point where I asked to speak with a manager. ( % 0.00) I spoke with Manager Tom, who was extremely helpful and knowledgeable. ( % -12.50) I have ordered Ray-Bans in the past and was very unhappy. ( % -51.50) Tom provided world class and he was very understanding. ( % 20.00) Thanks again! ( % 25.00) ! ( % 0.00)

consumeraffairs

NEGATIVE 😕

2013/0

I returned a pair of Ray-Bans that the frame was broken, for repair. ( % -40.00) I had bought these at Saks in Destin, Florida. ( % 0.00) They were returned with a note saying they were not authentic. ( % -25.00) I paid $ for these at Saks!!!!!!!!!!!! ( % 0.00) Luxottica is a smarmy company. ( % 0.00) They try to steal, and are quite dishonest. ( % -30.00) Never buy from these cheaters. ( % 0.00) They DO NOT honor their own warranty!!! ( % 100.00) ! ( % 0.00)

consumeraffairs

NEGATIVE 😕

2013/1

I purchased a pair of Tory Burch prescription eyeglass frames in January . ( % 0.00) After only having months, they broke. ( % 0.00) I called Luxottica and they would not replace them or repair them, because I glued the temple after they broke so that I could see and go to work!!! ( % 0.00) They are the worst company to deal with! ( % -100.00) Their product stinks for the money you pay! ( % -75.00) Never will I buy eyeglasses that were manufactured there ever, every again! ( % 0.00) Trust me on this one. ( % 0.00) They are the worst! ( % -100.00)

consumeraffairs

NEGATIVE 😕

2013/0

What an embarrassingly terrible company. ( % -100.00) Here is the "short" version. ( % 0.00) Sunglasses broke. ( % 0.00) Took them out of my purse while they were in a case, opened the case, and I couldn't even unfold them (Folding wayfarers). ( % 0.00) I was distraught, but then I saw that they would repair sunglasses past the warranty period, so I felt better and much more optimistic. ( % 3.75) After being on hold for minutes, I did as the automated message said and decided to email instead, because how long could that possibly take? ( % -2.50) A couple of days? ( % 0.00) I emailed them just to make sure that I could do this and wouldn't be wasting time/money. ( % 50.00) Whoever emailed me back WEEKS LATER copied and pasted exactly what was on the website onto an email. ( % 8.33) I threw my hands up, said "whatever" and sent them in. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2013/0

I cannot believe that in this day and age, you cannot expedite lenses through Luxottica. ( % 0.00) My RayBan lenses SHATTERED when they fell foot. ( % 0.00) I ordered these lenses over weeks ago and still have not received them. ( % 0.00) I needed them for a trip and now I am completely out of luck. ( % 10.00) They cannot track or tell me when they will arrive, though it is over the max business days. ( % 0.00) This is a TERRIBLE company with very poor customer service. ( % -76.00) Never again. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2013/0

Left my order on back burner for a week after ordering the wrong thing. ( % -16.67) I could not see for an extra week. ( % 0.00) Zero stars. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2013/0

I lost the decal on my sunglasses and in addition to that, the lenses were discolored and hinges were loose (owned these for approx . ( % -7.69) years). ( % 0.00) I sent my sunglasses to Luxottica, along with a letter explaining what I expected to have repaired, and my check and contact info. ( % -10.00) via USPS certified mail. ( % 0.00) I did not hear anything from them and I had tracked the delivery, so I decided to call. ( % 0.00) I was constantly calling around - pm CST and would be on hold for so long, I would just hang up. ( % -2.50)

consumeraffairs

NEGATIVE 😕

2013/1

I just received a call from Luxottica Group that led me to write you this email. ( % 0.00) I am extremely disappointed and have no faith in the Ray Ban name anymore. ( % -75.00) This all started in September when I purchased a pair of Ray Ban RB Brn/Brn Pol sunglasses at the Memorial Mall in Houston Texas. ( % 0.00) I was in Houston for a month on a business trip and these were purchased with cash on the //. ( % 0.00) My receipt was mixed up with my business expense report so I had no proof of purchase. ( % 0.00) In March, I noticed that the right lens was not sitting properly in the frame (there was a noticeable gap) and the frame became loose very often. ( % 10.22)

consumeraffairs

NEGATIVE 😕

2013/1

I have a pair of Prada eyeglasses that I need to read or do my work. ( % 0.00) In less than months, both temples broke off. ( % -16.67) The supposedly sophisticated spring hinges rely on a tiny piece of what appears to be base metal to work. ( % -10.00) It's this too small, cheap piece of metal that fails. ( % -11.67) It simply breaks because it isn't up to the task it has to perform. ( % 0.00) It's $-$ and they use a cheap, poorly engineered hinge because they think the flex will impress customers. ( % 0.00) It does, until it breaks. ( % 0.00) I will not buy another Luxottica product because of my experience. ( % 0.00) They have a responsibility to adequately engineer and test their products before selling them to the public. ( % 16.67)

consumeraffairs

NEGATIVE 😕

2013/1

My son has worked at Sunglass Hut in Danbury, CT for several months now. ( % 0.00) One employee, who now calls herself a manager despite the fact that this is not true, has taken it upon herself to change my son's hours without notice, has discriminated against him due to his sexuality and has now made it public that she can get him fired if she chooses to do so. ( % -10.00) Today, she informed him that his sales were too low to stay at his current position... which she caused by changing his hours and having him close on weekdays, which are historically days and times when sales are lowest. ( % 0.00) He does not have the lowest sales in his store. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2013/0

I shipped my sunglasses to them for warranty work over weeks ago. ( % 0.00) I have had no word from them, and after calling several times, I found that they are closed from : to :, and in meetings after that. ( % -5.00) No way to leave a message. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2013/0

I purchased a pair of expensive sunglasses. ( % -50.00) The weld point was faulty. ( % 0.00) I mailed them in on my dime under their guidelines for replacement or repairs and much later was told they would not repair them and that it was my fault they broke. ( % 0.00) Then I was told they would not repair them but would ship the broken glasses back to me or give me a % off retail coupon for another pair. ( % -20.00) I opted for the coupon which they later stipulated that I need to pick up to pairs from their local store and then give them my choices via the phone (which is a mandatory -minute hold time every time you call). ( % 0.00) I did that and they told me all pairs I chose were not acceptable options. ( % 0.00) And I now had to choose from out of date styles, which they said they would email me and never did. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2013/0

I mailed Luxottica my Burberry eyeglasses for repair because after a couple of years of wear, the pin on the hinge fell apart for no apparent reason. ( % -2.50) (I tired fixing at a local Lens Crafters but they referred me to Luxottica.) ( % -20.00) But before shipping, I had to buy a replacement pair as I wear glasses all the time. ( % 0.00) A couple of weeks later, I received the glasses back with a letter saying that they were unable to fix it because I left the prescription lenses in it. ( % -12.50) I removed the lenses and sent glasses back to Luxottica. ( % 0.00) A couple of weeks later, they cashed my $. ( % 0.00) check and soon after, I got a letter saying they couldn't fix it because the frame is discontinued and damage was not due to manufacturer's defect. ( % 6.25) They offered me % off new frame. ( % 13.64) First of all, why didn't they tell me the first time they couldn't repair it? ( % 25.00)

consumeraffairs

NEGATIVE 😕

2012/1

Worst company I have ever, ever dealt with. ( % -100.00) I purchased a pair of RayBan polarized sunglasses. ( % 0.00) After a few months, the polarization started to degrade/fade/peel off. ( % -20.00) I have cleaned them with only the proper Sunglass Hut lens cleaner, never came into contact with any harmful substance (chlorine, salt water, etc.). ( % 0.00) I called them up to confirm they were under warranty and to get the warranty process confirmed by an actual rep. ( % 20.00) I should have learned then. ( % 0.00) Getting a hold of these people via phone (or email for that matter) is next to impossible. ( % -33.33) When I say next to, I really mean on the border of impossible. ( % -32.64)

consumeraffairs

NEGATIVE 😕

2012/2

Do not buy Ray-Ban Sunglasses and expect a valid warranty. ( % 0.00) I have purchased Ray-Bay Sunglasses my whole life. ( % 20.00) After my frame fell apart on the last pair, I contacted the warranty department only to be neglected and stolen from. ( % 0.00) I was not able to reach the company after dozens of attempts and roughly hours on hold. ( % -17.50) They will respond to an e-mail; however, it will take weeks to a month for a response. ( % 0.00) Frustrated, I sent my glasses to the service center and included a note detailing what happened. ( % -40.00) They responded months later with a bill for / of the price I paid new! ( % 8.52) I responded but they would not budge. ( % 0.00) I will never purchase Ray-Ban Sunglasses and do not recommend them to anyone. ( % 0.00) Beware! ( % 0.00)

consumeraffairs

NEGATIVE 😕

2012/0

I have unfortunately been dealing with Luxottica for years now. ( % -50.00) I am now optical manager for a private OD office, and dealing with Luxottica now takes bad service to new heights. ( % -18.79) When I have to call their - number for customer service, I usually get anything but the service I require. ( % -25.00) They give me the runaround for product returns. ( % 0.00) They make it lengthy and difficult to get return authorizations - even when their products are defective! ( % -62.50) Furthermore, when you call to report defective products, they charge you return shipping! ( % 0.00) The woman I spoke with today was snide, condescending, and kept citing company policy. ( % 0.00) Well, Luxottica, your policy is wrong! ( % -62.50)

consumeraffairs

NEGATIVE 😕

2012/0

After spending in excess of $ on sunglasses in the Sunglass Hut in Canterbury, Kent, I returned to the shop where they tightened and adjusted a set of ladies Chanel glasses. ( % 0.00) I explained that I have to keep refitting the lens of my Ray-Ban, a set of wire framed male glasses which I purchased at this shop in July . ( % 0.00) I have always worn Ray-Ban and have had numerous pairs over the years. ( % 0.00) I was disappointed to be told there was nothing they were prepared to do and I should look on the internet and send them to somebody that repairs sunglasses, if possible someone who specializes in Ray-Bans. ( % -37.50) I would have been prepared to have paid if the Sunglass Hut had offered me a service to return my glasses to yourselves for readjustments that you see fit. ( % 40.00) So I'm now left with expensive Ray-Ban glasses that I cannot wear and feel that any money that I have to pay for repairs should be put towards the purchase of new glasses, possibly from a different manufacturer. ( % -7.27) Your comments would be gratefully received. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2012/0

I had bought an Aviator days ago. ( % 0.00) When I checked it today, I found that there was a gap between the glass and the frame. ( % 0.00) I never expected this from RayBan and I am very much disappointed. ( % -35.00) I cannot take this back to the dealer since they have informed me that they won't take back goods once it is sold. ( % 0.00) Please do let me know what to do. ( % 0.00) I'm not happy with my RB. ( % -40.00)

consumeraffairs

NEGATIVE 😕

2012/0

I bought a Ray Ban pair of sunglasses, and wore them twice. ( % 0.00) To my surprise, I put them on a few days ago, and the rubber layer on the frame around the ear just became brittle, and crumbled in my hands. ( % -20.00) This is outrageous! ( % -100.00) I paid a lot of money for quality, and I get absolute rubbish. ( % 20.00) The fake ones at a flea market are of better quality than these. ( % 0.00) I expect someone to contact me ASAP, to explain this matter. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2021/0

Purchased a pair of sunglasses from the company. ( % 0.00) A week later the left arm of the glasses broke, simply by putting the glasses on. ( % 0.00) These glasses cost in excess of $. ( % 0.00) U.S. ( % 0.00) They would not honor their own warranty, and it is impossible to get any human being on the phone. ( % -2.22) Crooks. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2021/0

Ordered prescription sunglasses. ( % 0.00) Site stipulates prescription should be submitted after purchase. ( % 0.00) Contacted customer service the following day to give the prescription and was notified that the system shows the order to be non-prescription lenses. ( % 0.00) The order when placing it and the order details in their site clearly show prescription lenses were ordered (attached screen shots). ( % 10.00) It hasn't been hrs and they still didn't process the order but they refuse to cancel or amend it. ( % 0.00) The best they had offered is to ship the faulty glasses and "allow me" to return it when I receive it and (hopefully) be refunded. ( % 100.00) This is bad business and worst customer service ever. ( % -85.00)

consumeraffairs

NEGATIVE 😕

2021/0

Costa customer service is the worst excuse for a group of inept employees I've ever dealt with. ( % -52.50) After -weeks and three wrong prescription attempts, Costa FINALLY admitted they cannot make my prescription. ( % -25.00) This is after spending at least -hours of phone calls and e-mail attempts. ( % -30.00) I even went to LensCrafters to confirm my prescription and make notes on pupil distance and segment height, none of which were read by the Costa lab techs. ( % 0.00) So now after three failed orders, thousands of dollars spent, I am still getting the runaround. ( % -30.00) If you wear prescription glasses and are in need of prescription sunglasses, do yourself a favor and go anywhere except Costa/Luxottica. ( % 0.00) Their website doesn't work correctly, they send you an empty transcript link that is supposed to detail your order history, their phone sales reps have zero ability to get your orders correctly placed, and their management has an "I don't give a damn" attitude. ( % -10.00)

consumeraffairs

NEGATIVE 😕

2020/0

I decided to sent my Ray Bans for a simple repair, they were missing the two small silver ovals from each side. ( % -15.00) I paid $.. Luxottica sent me a UPS label that was delivered on //. ( % 0.00) I have send several emails for an update. ( % 0.00) I have not received any response. ( % 0.00) At this point I don't think I getting my sunglasses back or my money. ( % 0.00) Wish I had reviewed this company before sending my sunglasses to who knows where and losing an extra $.. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2020/1

I bought a mid-level brand of Arnette Sunglasses from Bass Pro Shops. ( % -15.00) Paid about $ for them and they broke within months. ( % 0.00) I didn't sit on on them..or abuse them in any way.. ( % 0.00) The frame just split in two around the eyeglass. ( % 0.00) I took pictures and submitted my receipt as instructed on their website only to be told they will not cover it and in return offered me to buy another pair for $.... a $. ( % 0.00) discount. ( % 0.00) The pair I have are under warranty but they still would NOT repair or replace. ( % 0.00) Do yourself a favor.. don't buy. ( % 0.00) You are not a customer any longer once you spend your $$$ with them. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2020/0

Please dont buy anything from them ever. ( % 0.00) Sincere request. ( % 50.00) I have had terrible experience with them. ( % -100.00) They will lie to you over and over again on the calls. ( % 0.00) I have been waiting for over weeks for my request and no progress yet. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2020/0

The company states they have days return policy however you are not able to create return label on their website. ( % -25.00) So I am stuck with pairs of unused sunglasses and $ for items I am not going to use. ( % 0.00) Terrible customer service. ( % -100.00)

consumeraffairs

NEGATIVE 😕

2020/1

After one month the visor bolt on my Oakley DRT helmet fell off while riding, trying to even speak to someone at Luxottica/Oakley customer service about sourcing a replacement has been a complete joke. ( % 10.00) I understand these are difficult times, but giving people duff information & then repeatedly hanging up on them as they try to resolve it is simply unacceptable for a premium brand, not to mention rude. ( % -26.67) I won't be buying any more Oakley/Luxottica products. ( % 50.00)

consumeraffairs

NEGATIVE 😕

2020/1

Received a pair of glasses frames that didn't fit. ( % 40.00) No problem. ( % 0.00) Free returns. ( % 40.00) months later, discussions with different customer service agents, hours on the phone and nothing but empty promises. ( % -3.33) All I am requesting is a return authorisation code to send them back. ( % 0.00) The code they sent me yesterday doesn't work! ( % 0.00) I would have expected a brand like Ray-Ban to have their act together but these guys are terrible. ( % -55.00) Don't bother trying to deal with them just buy another brand. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2020/0

I ordered a pair of Ray-Bans online and they arrived on April th. ( % 0.00) They were not what I ordered and went online to get a return mailing label. ( % 0.00) I have not received after numerous "Chats" online and finally recently promised in - days. ( % 0.00) Nothing! ( % 0.00) Now the Chat help line does not respond to me. ( % 0.00) I have wasted too much with this stupid company. ( % -26.67) No it's not the pandemic as other companies offer returns immediately. ( % -12.50) STRONGLY recommend AVOID. ( % 43.33)

consumeraffairs

NEGATIVE 😕

2020/0

If I could give less than star, I would. ( % -16.67) I ordered two pairs of sunglasses on January nd during the buy one half off sale. ( % -16.67) My order shipped on January th and was delayed. ( % 0.00) I called the customer service line and the first agent was decent. ( % 20.83) The second time I called a week later after my order was already supposed to be delivered, the second agent, Allie, gave the worst customer service experience I have ever had from any company. ( % -25.00) She spoke to me as if I was incompetent on tracking a shipment from UPS and I told her I indeed did know how to do that but that the UPS Brokerage Department for customs said the reason the sunglasses were delayed in customs in Philadelphia is because UPS was waiting on an invoice from RayBan to clear the shipment and that they had reached out to Rayban twice trying complete the task. ( % -5.00)

consumeraffairs

NEGATIVE 😕

2023/0

Worst customer service ever! ( % -100.00) Last week I ordered a pair of wayfarer prescription sunglasses, and a lanyard sunglass holder, and they sent me someone else's prescription, and no lanyard sunglasses holder. ( % 0.00) I discovered the switch when I saw the wrong frames, and put them on. ( % -50.00) My eyes hurt me so bad. ( % -70.00) I knew they were not mine when I discovered a prescription card in the box with a woman's name on it. ( % 0.00) I called and a customer service rep by the name of Luis answered the phone. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2023/0

I bought a pair of glasses online and they didn't work out. ( % 0.00) When I sent them back, I told the service rep that I spoke with that the credit card I used to purchase them was no longer active, so they said they would send me a check. ( % -6.67) I have since had to reach out to customer service over times!! ( % 0.00) Every time I talk to them they tell me they will mail me a refund check and then days later I get an email saying that my refund has been resolved and they put the money back on the credit card that I have explained (numerous times) is no longer active. ( % -3.33) I have have still not received a refund and continue to go in circles with their service department. ( % 0.00) THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. ( % -10.00)

consumeraffairs

NEGATIVE 😕

2023/0

Ray Ban customer service sucks. ( % -30.00) Try to return a pair of replacement lenses for my Wayfair that were scratched and after emails back-and-forth I gave up I'm tired of companies that don't stand behind their product. ( % -40.00) Goodbye, Ray-Ban! ( % 0.00)

consumeraffairs

NEGATIVE 😕

2022/0

Awful company to deal with! ( % -100.00) I would give zero stars if I could. ( % 0.00) I purchased a pair of Prada sunglasses and the finish started coming off the lenses within a day of wearing them. ( % 0.00) Brought them back to the store the next day and the sales rep told me they are under warranty so put in a warranty claim. ( % 0.00) They denied my warranty and asked for the receipt several times which I did send. ( % 0.00) After several emails and several calls the end result was I had to buy the lenses myself and their warranty is a joke. ( % 0.00) The product was flawed and terrible considering the cost of them and the warranty service is absolutely terrible. ( % -83.33) Do not purchase from Prada or any company that has Luxottica dealing with their products! ( % 0.00)

consumeraffairs

NEGATIVE 😕

2022/0

My worst online shopping experience. ( % -100.00) Payment authorized, but the website did not register any orders. ( % 0.00) Repetition of the process numerous times, accumulating pre-authorizations in the bank. ( % 0.00) Assistance email returning error days in a row. ( % 0.00) When I finally managed to communicate by email, the order appeared on the website as a canceled order and nothing was resolved. ( % 0.00) They told me to buy over the phone. ( % 0.00) In the telephone contact I came to know that the glasses on sale were no longer available in the online store. ( % 40.00) Went to search in the online store and even the reference of the sunglasses returned no results!!! ( % 0.00) I'd say I felt in a scheme, like a deceptive advertising scheme. ( % 0.00) Wasted time, emails, phones, pre-authorizations, contacts with banks and Paypal and... No sunglasses. ( % -20.00) Online reviews are purely the truth, run away! ( % 26.79)

consumeraffairs

NEGATIVE 😕

2021/0

Ordered a gift online (Ray-ban.com) for a friend on Dec.nd, the DHL tracking was showing it was shipped from their hub in Atlanta to my address in British Columbia, Canada. ( % 0.00) A few days later, it stalled on hold in Cincinnati, OH, and ultimately, without sharing any update with me, DHL returned it to the shipper saying that there is a new address for this order. ( % -1.59) Today is Dec. st, and yet no clarification on their end. ( % 0.00) I called customer service, and they were surprised why a package on the way to Canada should be in Cincinnati after days and going back to their stock!! ( % 5.00) It's been a very frustrating experience. ( % -52.00)

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