SentiSolv

CohenFashion

Source of reviews: consumeraffairs

❇️AI generated topic list

All reviews can be defined with these topics. (Experimental)

Mixed Reviews on Pricing and Quality

Opinions vary on pricing, some consider it overpriced. Quality and durability of glasses mentioned, along with positive experiences.

Customer Satisfaction and Ordering Experience

Positive feedback on comfort and service. Some issues with order delays and dissatisfaction with Groupon deals.

Complaints about Service and Prescription Accuracy

Customers express dissatisfaction with customer service, prescription accuracy, and handling of orders and refunds.

All times

Number of Reviews

188

is below the industry average

eyewear industry avg. is 243

Number of Sentences

1523

is above the industry average

eyewear industry avg. is 1309

Company Sentiment Score

19%

is above the industry average

eyewear industry avg. is % 0

% of Answered Reviews

Not calculated

eyewear industry avg. is 0

Company Response Time

Not calculated

eyewear industry avg. is 0

(eyewear)

Word	Frequency ⤵️	Positive Percentage ⤵️	Negative Percentage ⤵️	Category ⤵️
Glass	307	79.41	19.12	Product
Frame	145	75.34	21.92	Product
Price	124	89.87	10.13	Financial
Cohen	114	0	100	Brand
Great 👍	106	100	0	Emotion
Store	87	77.36	22.64	Service
Quality	82	0	0	Product
Service	53	78.57	21.43	Service
Contact	51	73.08	26.92	Service
Order 🧺	50	71.43	25.71	Service
Prescript	49	67.57	32.43	Medical
Fashion	45	84.62	7.69	Product
Varieti	42	100	0	Product
Custom	42	82.35	17.65	Service
Delivery🛻	41	0	0	Service
Product	39	92.59	7.41	Product
Eyeglass 👓	38	75	16.67	Product
Place	34	73.17	26.83	Service
Money 💲	32	56	44	Price
Recommend 👍	26	86.96	13.04	General
Happy	25	0	0	Emotion
Doctor👩‍⚕️	21	72.22	27.78	Service
Groupon	20	0	0	General
Design	19	93.33	6.67	Product
Refund	18	62.5	37.5	Service
Refuse	18	50	50	General
Break	17	100	0	Product
Problem	17	93.33	6.67	General
Satisfy	16	93.33	6.67	Emotion
Appointment	16	47.06	52.94	Service
Shape	16	92.31	7.69	Product
Policy	14	100	0	Service
Staff	14	72.73	27.27	Service
Expensive	14	71.43	28.57	Price
Claim	13	50	50	Service
Replace	13	45.45	54.55	Service
Durable 👍	13	100	0	Product
Comparing	13	90.91	9.09	General

All Reviews

ⓘ

Sentiment highlighting treshold %: 50

Some reviews are not visible due to performance.

Reviews

Positive reviews

consumeraffairs

POSITIVE 🙂

2018/0

Using glasses from Cohen's Fashion Optical is very comfortable and great. ( % 66.00) I have been using their glasses for years now and I never had any problem and if I did they would fix it with no problem. ( % 0.00) When I need adjustments or lose a lens or something they has always replaces it for me. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2018/0

I love Cohen's Fashion Optical's eyeglasses. ( % 50.00) They try to serve their best to their customer. ( % 100.00) I use their eyeglasses and I recommended to others to use their eyeglasses. ( % 0.00) The glasses are very helpful and the glasses are not harm the eyes. ( % 20.00) Their products are different from other company. ( % -6.25) And I feel much comfortable with them. ( % 40.00) Overall I love the feature I use. ( % 25.00) It fits with me and the feature is very suitable. ( % 71.50)

consumeraffairs

POSITIVE 🙂

2018/0

It is great to use for me and I like it very much. ( % 53.00) I want to use this glasses everywhere because I feel comfortable and I want to buy them always. ( % 40.00) So we can use it very easily & it is also so much fashionable to us. ( % 38.17) Their price should be more cheap that people buy them, so Cohen's might be think about this. ( % 45.00) So all people can't buy it easily to use. ( % 43.33) If it is more cheaper then all people will interested in it & willing to use it. ( % 33.33) But other than that, Cohen's produce great glasses. ( % 33.75) So people should buy this glasses. ( % 0.00) It is also so much colourful that's why look beautiful. ( % 52.50)

consumeraffairs

POSITIVE 🙂

2018/0

Great shopping experience. ( % 80.00) Friendly personal service in an attractive, well-lit, well-stocked store conveniently located for my needs. ( % 39.17) A well laid out store with displays and staff that not only enhanced my shopping experience but gave me complete confidence that the information I received wasn't only professional but was also correct. ( % 5.00) My grandchildren also used the store and were very happy with the experience. ( % 100.00) But I would have liked to have seen a little greater selection of lower priced glasses. ( % 30.42) Also, the general problem of being in a mall and looking for parking and the long walk. ( % 0.00) I'm disabled. ( % -20.00) otherwise great experience and good service. ( % 75.00)

consumeraffairs

POSITIVE 🙂

2018/0

Cohen's is the best eyeglass care there is and they are amazing. ( % 80.00) I have had nothing but great reviews and they care a lot for customers and they give great service. ( % 80.00) They are always nice and greet me with kindness. ( % 60.00) Cohen's will get the job done and their prices aren't bad. ( % -70.00) I love everything about Cohen's Optical. ( % 50.00)

consumeraffairs

POSITIVE 🙂

2018/0

I got them so long ago and I don't recall anything particularly good or bad about the experience. ( % -1.67) Cohen's was conveniently located near work so I was able to get the exam and glasses fairly easily. ( % 34.44) I was able to use a Groupon for an eye exam and frames. ( % 50.00) It was a pretty good deal even though I had to choose from the cheapest frames they offered. ( % 47.50) The pair I got broke pretty soon after I got them. ( % 25.00) I was able to fix them in my own, but they weren't very high quality. ( % 43.60) It would be nice if they had offered some better frames at a lower price. ( % 55.00)

consumeraffairs

POSITIVE 🙂

2018/0

On October rd I went into the store on Pelham Parkway, everything was going fine. ( % 41.67) I was finished with the optometrist it was now time to choose a frame, they kept pushing the most expensive frames in my face telling me I don't know about fashion. ( % 0.00) I picked a frame that I couldn't even see because I was being rushed. ( % 0.00) They quickly took my debit card and charged $ that was after an $. ( % 33.33) Discount. ( % 0.00) They have coupon on their website, but they have every excuse in the book why you can't use them. ( % -5.00) I asked for a refund they claim I can only get a credit and that's their policy which is on their receipt. ( % 0.00) It's nowhere on my receipt. ( % 0.00) Be careful. ( % -10.00) Now I have to go to court to file papers. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2018/1

I bought a pair of eyeglass bifocal. ( % 0.00) My insurance paid and in addition I paid $. ( % 0.00) out of pocket. ( % 0.00) I purchased anti glare and anti scratch with a new frame in in July or August. ( % 13.64) Now in about months the glass has lost anti scratch/anti glare, and see spots on both the glass. ( % 0.00) Having problem seeing, on top of that the frame has lost its coating that touches my face. ( % 50.00)

consumeraffairs

POSITIVE 🙂

2018/0

Six weeks ago I had an eye's exam in one of the Cohen's stores and until today I still don't have glasses. ( % 0.00) They are redoing glasses for the third time. ( % 0.00) On a top of everything, they damaged the frame. ( % 50.00) S T A Y A W A Y F R O M C O H E N!! ( % 0.00) ! ( % 0.00)

consumeraffairs

POSITIVE 🙂

2017/0

Staff and doctor were nice and did a good job, but overcharged me on contacts and gave me a receipt for rebate program that Acuvue (which makes its rebate as complicated, tedious and generally not worthwhile) would not honor. ( % 1.00) Could have gotten lens cheaper at DR. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2017/0

I ordered glasses from this store on June , , and was told they would be ready for me by Friday, June th. ( % 20.00) This was important to me, since I will be going out of town this week. ( % 40.00) Although I have always had a good experience in this particular store, Lexington Ave, the person I usually deal with was on vacation. ( % 20.56) So the "boss" waited on me, interspersing our contact with several phone calls on his cell phone. ( % 0.00) He stated he would call me when the glasses were ready. ( % 20.00) Since I received no call, I went into the store today, Monday June th. ( % 0.00) A young woman looked through all the drawers but could not find them. ( % 10.00)

consumeraffairs

POSITIVE 🙂

2017/0

I co-paid dollars for my eye exam from Cohen's Optical. ( % 0.00) I just got a bill from my health insurance. ( % 0.00) They charged my health insurance $ dollars for an eye exam when I needed to get contacts. ( % 0.00) I owe $. ( % 0.00) of that $. ( % 0.00) The last time I went to Cohen's without insurance, they gave me the same service for FREE if I bought contacts from them. ( % 13.33) They are a bunch of CROOKS. ( % 0.00) This is insurance fraud. ( % 0.00) I was literally at the location for an hour and somehow they performed tests? ( % 0.00)

consumeraffairs

POSITIVE 🙂

2016/0

I took my frames in looking to get new lenses put in. ( % 13.64) They charged an exorbitant amount, refused to give me a print out of what they were providing and when I cancelled the order less than hours later, taking my frames back, they said they'd already ordered the lenses. ( % -5.56) They could not possibly have because my frames were still in the store and they needed my frames to fit the new lenses in. ( % 17.88) They were EXTREMELY belligerent and said they don't refund. ( % -12.50) They NEVER provided any signed documentation stating their policies, but they said they'd email my receipt. ( % 0.00) I STILL haven't received anything. ( % 0.00) This is a fraudulent company. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2016/0

The prices overall are very very good and I highly recommend them to the consumer. ( % 35.67) Their prices are very very low compared to others on the market. ( % 0.00) The eyeglasses are exceptionally made and well designed for the consumer. ( % 66.67) They are of the highest quality and very affordable as well. ( % 20.00) Because they are so well designed the quality speaks for itself. ( % 0.00) The delivery time of my eyeglasses was quick within hours. ( % 33.33) I was very pleased with the delivery time and the exceptional customer service that I got from the company. ( % 65.83) Very satisfied with the company itself. ( % 65.00) They have a wide variety of eyeglass wear for the consumer in many different shapes and models and colors. ( % 13.33) The quality is exceptional to anybody else on the market that I found and I highly recommend them. ( % 41.33)

consumeraffairs

POSITIVE 🙂

2016/0

I wear glasses and this place is wonderful! ( % 100.00) I wouldn't buy my glasses anywhere else! ( % 0.00) All the glasses are reasonably priced for any budget! ( % 25.00) Great customer care! ( % 100.00) The quality of the glasses is amazing! ( % 75.00) My glasses are lightweight yet sturdy. ( % 0.00) And fit great! ( % 70.00) I pick up my glasses I don't have them delivered. ( % 0.00) I have worn glasses most of my life. ( % 50.00) They have a great selection of glasses to choose from. ( % 80.00) I have a hard time choosing which glasses I want! ( % -36.46)

consumeraffairs

POSITIVE 🙂

2016/0

The staff has been wonderful and the quality of eyeglasses has been always up to standards in my eyes. ( % 100.00) All of my children use their services around the Manhattan areas. ( % 0.00) Keep up the great work and services. ( % 80.00) I received great customer service and had all my needs for an excellent pair of glasses solved. ( % 90.00) There were many options to choose from and I have no complaints. ( % 50.00) I was able to get two pairs of glasses for a reasonable price, from great employees. ( % 50.00)

consumeraffairs

POSITIVE 🙂

2016/0

I got some really nice glasses for a really fair price. ( % 65.00) I'm very happy with them. ( % 100.00) They also throw in lots of extras like lens cleaner, wipes, and cases. ( % 0.00) And they send me regular updates about when I need eye exams. ( % 0.00) Fantastic frames. ( % 40.00) I wear my glasses all day every day, so it's important to me that they look good and make a statement about who I am. ( % 55.00) They had a wide range of styles and brands and very reasonable prices. ( % 8.00) So I'm very happy with my choice. ( % 100.00) I can't say it's perfect because it wasn't out of the ordinary in any way, but ordering was simple and the package arrived on time, undamaged. ( % 25.00) Really really pleased with the selection they had. ( % 50.00) I never know what I want until I've tried on a million pairs and taken selfies with all of them, and then texted the selfies to friends to be sure. ( % 50.00) So it really takes a wide selection to make me happy and I was satisfied. ( % 35.00)

consumeraffairs

POSITIVE 🙂

2016/0

My insurance covered this cost. ( % 0.00) I am not sure of the actual price if you pay out of pocket. ( % -12.50) I only had a $ copay. ( % 0.00) Amazing customer service, quick and accurate. ( % 44.44) I was in and out in a breeze! ( % 0.00) Very sturdy and durable glasses. ( % 20.00) I am still wearing them as we speak no issues so far. ( % 10.00) I recommend giving them a try if your insurance covers it. ( % 0.00) You will not be disappointed! ( % -93.75) Many glasses to choose from, all kinds of various styles and shapes. ( % 25.00) Had what I needed in stock and I had many to choose from. ( % 50.00) I was able to have several options and ended up with multiple pair. ( % 16.67)

consumeraffairs

POSITIVE 🙂

2016/0

Was very well priced and the employees were very helpful as well as good at their jobs. ( % 36.67) Everyone was very kind and they all make sure that you are comfortable with your decisions and you're one hundred percent positive you know what you are doing. ( % 47.68) No lies or fibs. ( % 0.00) Great service. ( % 80.00) If you are looking for a place with professional employees who care, go here. ( % 10.00) They are awesome and they care how you feel throughout the entire experience and they want to make sure you have read over everything without any surprises. ( % 50.00)

consumeraffairs

POSITIVE 🙂

2016/0

I bought a pair of designer frames that were only about $. ( % 0.00) The service was great and the frames were high quality very durable. ( % 38.67) I highly recommend them to everyone. ( % 16.00) I love them. ( % 50.00) They were pink and blues Michael Kors. ( % -10.00) They haven't scratched or broken. ( % -40.00) And I have dropped them many times and they still look like new. ( % 31.82) They were very fast and friendly. ( % 31.75) My glasses were ready in two days which considering they frames was very fast. ( % 23.00) They worked as fast as they could to get them done quickly. ( % 26.67) They had a huge variety of frames to choose from. ( % 40.00) Every color you can imagine and all types of frames and designer frames to choose from. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2016/0

The glasses I purchased were fairly inexpensive. ( % 70.00) I received lots of help in deciding which pair I wanted, and my lenses were made in a very timely manner. ( % 20.00) Not only was the service expedient, but the quality of the frames was impeccable. ( % 37.50) The lenses were the correct prescription, and the frame was exactly the pair I ordered. ( % 25.00) My glasses, which I placed an order to receive, were delivered to me in a very timely fashion. ( % 20.00) I ordered them on a Thursday, and they arrived at the doctor's office by Saturday afternoon. ( % 0.00) The variety of available frames was very impressive. ( % 70.00) There must have been over one hundred different pairs on display, and it took me about thirty minutes to look through them and make a selection. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2016/0

The price overall was alright. ( % 0.00) The quality of the product was great - overall no issues at all. ( % 40.00) They feel very durable and very well made. ( % 20.00) There's nothing wrong with them at all. ( % -50.00) They feel very durable and very well made. ( % 20.00) Shipping was great eh? ( % 80.00) I'd appreciate a little bit more variety. ( % 15.63)

consumeraffairs

POSITIVE 🙂

2016/0

I broke my glasses and I have to buy new ones. ( % 13.64) They were the ones that turn in the sun. ( % 0.00) But luckily for me they didn't cost a lot because they were on sale. ( % 33.33) When I bought them they barely turned in the sun like my old ones did. ( % 7.50) But they worked. ( % 0.00) When I got home the things the hold up the glasses up broke. ( % 0.00) I order it at the store. ( % 0.00) About a week before I left. ( % 0.00) I went home changed and went food shopping after that. ( % 0.00) The box was at my front door. ( % 0.00) It was very different from the rest but they did what I needed them to do. ( % 0.00) And they were just black with tinted glasses with borders around them. ( % -16.67)

consumeraffairs

POSITIVE 🙂

2016/0

If you want a quality pair of glasses at a great price this is the place to go. ( % 80.00) A wide selection to choose from all at a great price. ( % 35.00) Why look anywhere else? ( % 0.00) The quality is excellent. ( % 100.00) The fashion is on fleek, the price is outstanding, the people are great, the doctor is experienced. ( % 70.00) What more can be said? ( % 50.00) The delivery was on time in a very professional manner. ( % 13.00) They called me when my glasses were ready. ( % 20.00) They made sure I was satisfied before I left. ( % 33.33) The variety was great. ( % 80.00) A lot of styles and fashion and all the colors of the rainbow. ( % 0.00) Choosing was actually kind of difficult because they had so much to choose from. ( % 10.00)

consumeraffairs

POSITIVE 🙂

2016/0

It was reasonable to go there. ( % 20.00) Prices were cheap. ( % 40.00) Some were not. ( % 0.00) Typical of a glasses and contacts place. ( % -16.67) So what you would expect. ( % 0.00) I would say plan to spend at least. ( % -30.00) The quality was good. ( % 70.00) You can use your prescription you get anywhere. ( % 0.00) The people were nice. ( % 60.00) I mean do what makes you happy or satisfied with your experience. ( % 32.92) Shipping was not included. ( % 0.00) It cost extra. ( % 0.00) So make sure you have enough for that on top of regular expenses. ( % 25.00) I love not paying for shipping. ( % 50.00) Perhaps they should do discount codes. ( % 0.00) The variety is good. ( % 70.00) They have a ton of glasses and frames. ( % 0.00) You can choose what kind you want which is always a plus I must say, if you like that. ( % 60.00)

consumeraffairs

POSITIVE 🙂

2016/0

Prices were very affordable. ( % 20.00) There were many great styles to choose from at great prices. ( % 70.00) I would recommend them for anyone looking for fashionable eyewear that doesn't break the bank. ( % 0.00) The highest quality products are offered here. ( % 0.00) The frames and lenses are durable and withstand everyday use very well. ( % 0.00) I have a great success in finding the right lenses at great quality. ( % 54.64) Shipping was fast and secure. ( % 30.00) Never once was there an issue in getting my order on time and safely. ( % 50.00) The shipping costs are very affordable and the quick shipping is useful when I need things quickly. ( % 29.17) Excellent variety. ( % 100.00) So much to choose from and so many affordable options. ( % 35.00) I have never had so much to choose from to find my ideal look. ( % 55.00)

consumeraffairs

POSITIVE 🙂

2016/0

People were very helpful. ( % 20.00) Had my exam at the place, frames were the style and color I wanted. ( % 0.00) Got glasses fast, cost was reasonably priced and the glasses looked good on me. ( % 36.67) Good fit, quality lenses bifocals. ( % 55.00) Frames and lenses are warrantied. ( % 0.00) They gave me the glasses. ( % 0.00) I paid for them. ( % 0.00) They fit fine, see good. ( % 50.56) They have thousands of frames to choose from. ( % 0.00) Go try one yourself!! ( % 0.00) ! ( % 0.00)

consumeraffairs

POSITIVE 🙂

2016/0

I was satisfied with the price. ( % 50.00) I could have bought similar elsewhere for cheaper than I paid but I think it was more the experience than anything else mainly. ( % 22.22) The quality and price go hand in hand. ( % 0.00) I am a firm believer that you get what you pay for. ( % -20.00) I have durable frames and lenses with a warranty guarantee. ( % 0.00) Super fast delivery. ( % 26.67) Received within days of order. ( % 0.00) Could've been days but I wasn't home during delivery so I had to reschedule it. ( % 0.00) Many different options for you to choose from. ( % 25.00) For all lifestyles, climates, work style. ( % 0.00) Even hard to find colors they offer. ( % -29.17) If you are light on money they are still a good option for you. ( % 55.00)

consumeraffairs

POSITIVE 🙂

2016/0

They offered prices that were in my budget and I found it very helpful. ( % 20.00) They also had a very wide selection to choose from which was nice. ( % 23.50) From past experiences with other brands were not good but with this one it's a keeper. ( % -24.17) I was very satisfied with the quality and I totally recommend this to anyone who is looking for great quality. ( % 48.33) I had to wait an average waiting time because I didn't pick fast shipping which is not a problem to me. ( % 2.50) The great thing is that the shopping was very fast. ( % 53.00) I ordered on Monday and got it on Friday which is good in my book. ( % 70.00) They had a very nice selection to choose which is very good. ( % 84.50) I had a hard time choosing a pair which I don't get to experience with some brands. ( % -29.17)

consumeraffairs

POSITIVE 🙂

2016/0

The price is reasonable and my insurance covered half of the bill so it wasn't that bad. ( % -22.22) I actually thought I would have paid way more than I actually did. ( % 16.67) This brand is the top brand for this product. ( % 50.00) It is strong and it comes in various colors and styles to suit each individual person's sense of style. ( % 14.44) I was able to get my glasses the next day due to the fact that they had to send out for my prescription lenses. ( % 12.50) I thought it would have been a longer wait but a day is not that bad. ( % -70.00)

consumeraffairs

POSITIVE 🙂

2016/0

Price was a little too much but it was worth it. ( % 10.42) I got a great pair of glass at an ok price. ( % 65.00) They have last a good while too. ( % 35.00) I would buy from them again. ( % 0.00) The product quality is great. ( % 80.00) They have last a long time and I have not had a problem with them breaking, the frame or the glass. ( % -2.50) I am very very happy with them. ( % 100.00) The shipping and delivery was great. ( % 80.00) It did not take long for me to receive my package. ( % -5.00) Maybe took a week after ordering. ( % 0.00) Best to order on the weekend and that following week you should get it. ( % 50.00) The product variety was great. ( % 80.00) I had many options to choose from. ( % 50.00) I had a hard time to make a choice on which pair I wanted. ( % -29.17) I almost got more than one pair because I wanted so many. ( % 50.00)

consumeraffairs

POSITIVE 🙂

2016/0

Great employees. ( % 80.00) Wonderful and lots of different type of eye glass frames to choose from. ( % 50.00) Also has a great eye doctor. ( % 80.00) The prices were great. ( % 80.00) Lots of great frames on sale too. ( % 80.00) The eye glass frames are nice looking and are a great quality. ( % 70.00) Good for children knowing how rough they can be especially boys. ( % 20.00) I have a boy and he is very rough so this was a great store to go to. ( % 33.50) I never had them shipped to me but I want to in the future. ( % 0.00) By then I can see how their shipping is. ( % 0.00) If they do well I will do shipping more often. ( % 50.00) Great product. ( % 80.00) Not cheap, great quality. ( % 30.00)

consumeraffairs

POSITIVE 🙂

2016/0

The price was fair for the quality of the lenses and frames but there are higher quality options available as well for a higher cost if you want something better. ( % 42.00) The quality is not anything problematic but also isn't bad. ( % -70.00) For the price I think the quality is good and offers good value for your money. ( % 50.00) The delivery was quick, less than a week and the delivery cost was low as well. ( % 5.56) It would be nice to have faster options in case your glasses need to be replaced on short notice but that's not a big deal. ( % 20.00) They have a large variety of frames in different styles so anyone will be able to find something they like. ( % 23.81) Color selection is good too and includes muted colors as well as brighter options. ( % 70.00)

consumeraffairs

POSITIVE 🙂

2016/0

The price was fair, good compared to opticians locally. ( % 46.67) Price seemed higher for frames. ( % 25.00) Would buy again, it was a good value. ( % 70.00) Glasses can be very overpriced. ( % 20.00) The quality was good. ( % 70.00) Comparable to other gone glass retailers. ( % -12.50) Not exceptionally cheap but good. ( % 25.00) I like feeling like I'm getting a deal & not throwing my money away. ( % 0.00) Delivery was good, it was pretty quick to make them. ( % 42.78) They also notified be throughout the process so I knew when they would be fine. ( % 41.67) Nice quick shipping too. ( % 46.67) They had a great variety. ( % 80.00) Had lots to choose from in many styles and colors. ( % 50.00) I like that exceptionally well. ( % 66.67) Way better than a store that only has one color and few in stock. ( % 10.00)

consumeraffairs

POSITIVE 🙂

2016/0

I found that the price was very reasonable for the quality of the sunglasses that I received. ( % 26.00) I put off buying new glasses for a long time until now. ( % 4.32) I received quality name brand glasses that were custom fit to my prescription lenses. ( % 40.00) I am definitely satisfied with the purchase that I made. ( % 50.00) The delivery was very fast. ( % 26.00) It only took a couple of days and the contact lenses arrived in great shape. ( % 40.00) Very convenient. ( % 20.00) There were so many choices to choose from when looking at frames. ( % 50.00) Countless name brand, high-end designers, as well as cheaper frames to fit any budget. ( % 20.00)

consumeraffairs

POSITIVE 🙂

2016/0

I picked out frames that were too expensive and the sales clerk steered me to slightly cheaper frames that I liked just as much and that were in my budget. ( % 3.33) These are the longest lasting frames I have ever had. ( % 0.00) They've lasted me a few years so far with no signs of wear, despite regular everyday use. ( % -7.50) The delivery was much faster than I had anticipated and I was so happy to receive my glasses early! ( % 37.50) No more squinting! ( % -31.25) They definitely surprised me with the fast delivery. ( % 15.00) I had so many good quality frames to choose from, it was crazy! ( % 15.00) I couldn't decide on just one at first. ( % 25.00) I loved all the choices I was offered. ( % 70.00)

consumeraffairs

POSITIVE 🙂

2016/0

The customer service was very nice. ( % 78.00) We didn't have to wait very long. ( % -6.50) You feel like you are at home. ( % 0.00) They always try to make you feel comfortable every time you have an appointment. ( % 40.00) The product quality is very durable and stylish. ( % 35.00) The prices are very reasonable. ( % 26.00) I always get photogray and never have had any problems with my lens or glasses. ( % 0.00) They go out of their way to make sure you are happy with the glasses you have selected. ( % 65.00) They have a good variety to pick from. ( % 70.00) They always measure to make sure everything fits properly. ( % 25.00) Always very helpful. ( % 20.00) I have a very small bridge on my nose. ( % -32.50) Their adjustments are always never perfect. ( % -50.00) They take a lot of time trying be sure your glasses feel totally comfortable. ( % 45.00)

consumeraffairs

POSITIVE 🙂

2016/1

The price was very good. ( % 91.00) It was a little cheaper compared to its competition that was offering the same service in the same ballpark as far as pricing goes. ( % -2.19) The quality of the product to me is very sturdy and feels very well made. ( % 20.00) Unlike others that feel like I could break them just by dropping them on a carpet, these feel built to last a lifetime. ( % 0.00) The delivery said it would take around - business days to arrive. ( % 0.00) It took mine almost days which isn't too bad since I've waited a month before for something that said it would take - business day. ( % -70.00) The selection of different styles, colors and sizes was pretty standard when compared or other companies but it was a great selection to choose from and gave me several options I liked. ( % 21.79)

consumeraffairs

POSITIVE 🙂

2016/0

The price that I paid for my glasses was a really good price. ( % 70.00) I got everything done there and I was able to get another pair. ( % 50.00) I would go back there to get my next pair of glasses and I recommend that place to everyone I know that is looking to get glasses or contact. ( % 0.00) I was able to get two pair of great glasses. ( % 65.00) I thought I would have to pay more for the kind of glasses I picked out but I didn't. ( % 55.00) I know that these glasses won't break easy and I'll be getting my next pair there. ( % 21.67) It only took a couple days for both of my glasses to be done. ( % 0.00) I was told that it might take a week or two, but I was nowhere near that long. ( % 2.50) I got there right when I needed them. ( % 28.57) I love fast service. ( % 35.00) They had all kinds of glasses to choose from. ( % 0.00) They had almost every color you can try think of. ( % 0.00) And they had some many different styles that is in today and old school style glasses. ( % 20.00) I will tell everyone I knows that is looking to buy some nice fashionable glasses. ( % 60.00)

consumeraffairs

POSITIVE 🙂

2016/0

Price for eyewear and lenses are much cheaper than purchasing your eyewear and lenses from a box chain. ( % 20.00) It is great quality for a fraction of the cost. ( % 80.00) Products are excellent quality, very durable and very well crafted. ( % 46.67) The best glasses I have ever owned. ( % 100.00) I dropped them and not a scratch on them. ( % 0.00) Shipping is very fast from the time I placed my order to shipping. ( % 26.00) I ordered my glasses and had them within days. ( % 0.00) They were packed very carefully and arrived safe to my home. ( % 18.50) They are hundreds of styles and designs to choose from and try on virtually. ( % 0.00) Many more designs and styles than my local box chain store. ( % 33.33)

consumeraffairs

POSITIVE 🙂

2016/0

Prices were very fair for the selection of styles they offered. ( % 91.00) What really sold me on my purchase wasn't only the fair pricing, but I loved the layout of the store and the associates were more than willing to assist me in making my decision. ( % 39.17) When it comes down to quality, you just have to compare their selection and pricing for the same styles that you would find in other similar type stores of this shopping tier. ( % -7.01) They have most competitors beat on the quality to pricing ratio. ( % 50.00) You select a shipping option for the same standardized prices and have it delivered. ( % 0.00) This is where the store sets themselves apart from every other location. ( % -12.50) It's the sheer variety of what they have to offer coupled with the quality and competitive pricing. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2016/0

I went there on recommendations from my step sister and I checked it out. ( % 0.00) I found the whole experience very pleasant from selection to customer service and everything in between. ( % 57.67) I found that the selection and options were on point. ( % 0.00) After reviewing all of my options I went with a set that I still use to this day. ( % 0.00) My eyesight has never been great and I break or lose glasses a lot. ( % 80.00) The process of having my contact lenses set up on a scheduled delivery system has really reduced the trouble and hassle of having to deal and worry about my contact lenses. ( % 0.00) It really work quite well for me. ( % 20.00) I never realized just how large of an assortment and just how many options that everyone has when it comes to choosing which contact lenses work best and are most fitting for them to use. ( % 54.29) It's kind of crazy. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2016/0

They were ok. ( % 50.00) I liked the various fashion looks and they lasted for a medium length of time and then the eyeglass handle broke. ( % 30.00) Was disappointed. ( % -75.00) The shipping costs was fine and fair and the delivery was much quicker than I had anticipated. ( % 43.89) It also arrived in good shape and a tracking number was provided. ( % 70.00) There was a variety of shapes and sizes to choose. ( % 0.00) Also various prescription strengths. ( % 0.00) I was satisfied with this feature. ( % 50.00) It also came in various colors to choose from to match either your eyes, hair, or skin color. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2016/0

Great pricing for the glasses. ( % 80.00) The price was fair and competitive and the glasses were a great value. ( % 75.00) Thanks for your wonderful business. ( % 60.00) The glasses were very high quality but for a good value. ( % 45.40) Very sturdy. ( % 20.00) Don't get broken easily. ( % 1.67) I love them. ( % 50.00) They are great glasses. ( % 80.00) I appreciate the company. ( % 0.00) They were delivered in a timely fashion and right up to my door at home. ( % 28.57) The delivery was quick relative to my order as well. ( % 16.67) I love this. ( % 50.00) There was a wonderful variety of frames to choose from. ( % 100.00) I loved the different styles and variety of designers. ( % 35.00) Some were very good brand names. ( % 91.00)

consumeraffairs

POSITIVE 🙂

2016/0

The price was a bit high considering I had to get a special lens so my glasses didn't look so thick and looked more normal. ( % 17.34) But it wasn't too high where it wasn't affordable. ( % 16.00) The quality of my glasses and lenses is perfect for my lifestyle. ( % 100.00) They change from indoor to outdoor and they have the tint as well as they are break proof. ( % 0.00) It took them a while to get shipped and get here. ( % 0.00) But I was satisfied when they did get here. ( % 50.00) They probably could have gotten here faster if they were sent out when they said they would be. ( % 0.00) They have a great variety. ( % 80.00) Depending on your personality and your way of life as well as your style. ( % 0.00) They tend to have something for everyone. ( % 0.00) Whether you are young or old they have something for everyone. ( % 10.00)

consumeraffairs

POSITIVE 🙂

2016/0

The prices of the eyeglasses was very satisfactory. ( % 20.00) I bought two pairs for myself and two pairs for my son and they came out to way less than I thought. ( % -16.67) They had a great deal and I am very happy with my purchases. ( % 90.00) The eyeglasses were great value. ( % 80.00) I use them everyday and they look great. ( % 30.00) They are definitely worth the money. ( % 30.00) I would totally purchase these glasses again. ( % 0.00) The shipping and delivery was very satisfaction. ( % 20.00) They shipped my glasses in about a couple of days and I got them about a week later. ( % 0.00) So they did fast great delivery. ( % 50.00) Everything was packed with care and I got them in a couple of days. ( % 0.00) The product variety is great. ( % 80.00) They had styles for men, women, and kids. ( % 0.00) They have all kinds of styles that look great on anyone. ( % 80.00) It's a great company that you can get glasses from. ( % 80.00)

consumeraffairs

POSITIVE 🙂

2016/0

I looked and compared several options before choosing them because of their price point. ( % 0.00) The quality was somewhat reflective of the price and the brand. ( % 0.00) The strength was great and the fit was ideal for the shape of my face. ( % 70.00) It is important for the frame to be directly proportional to your shape face, comfortable and of proper strength. ( % 22.50) The delivery was appropriate for the service. ( % 50.00) The timing and pricing of the delivery is important to customers because we lead busy and often hectic schedules so accommodating our lifestyle is crucial with prompt delivery. ( % 16.67) Even though what I selected was a great match for my face and I found that the selection, variety or options within in one particular style was very somewhat limited. ( % 27.38) The limitations will or can affect loyalty in a brand. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2016/0

The price is average compared to the leading eyewear companies and the styles and look is there for you. ( % -15.00) I was extremely happy with the price I paid for my eyewear. ( % 80.00) The quality is excellent and the eyewear is durable and long-lasting. ( % 100.00) You will love the feel of your glasses on your face. ( % 50.00) They want you to feel and look your best. ( % 100.00) Delivery time was far better then I expected. ( % 16.67) I had my new glasses in less than days and after waiting for my new glasses I was impressed with the new look and the ability to see clearly was a vital concern for me. ( % 20.61) Variety is the best part here. ( % 100.00) The new designer styles are amazing and you can find any look and style you are looking for. ( % 36.82) From the classic look to just casual you will find what you are looking for. ( % -16.67)

consumeraffairs

POSITIVE 🙂

2016/0

Price was awesome for the product. ( % 100.00) Pretty high price but for the glasses I couldn't turn down. ( % 8.48) These glasses are awesome and not cheap at all. ( % 40.00) Very good quality. ( % 91.00) Doesn't scratch or break as easy as other glasses. ( % 15.42) The design is very nice. ( % 78.00) Has a nice feel and very good for the very awesome price. ( % 83.67) Delivery kind of took a while but not too bad. ( % -5.00) The package was very good. ( % 91.00) No tears or scratches on box, very well kept, in good condition. ( % 45.00) Would buy from again. ( % 0.00) Variety was slim as my type of glasses only had in stock but for those glasses I see why cause they are a good brand and good price so they sell out very fast. ( % 41.50)

consumeraffairs

POSITIVE 🙂

2016/0

Of course there places like walmart where the price is lower but you pay for it in loss of great service. ( % 80.00) Since I like my eyes, I'll be happy to pay a little bit higher to have an doctor that cares and will make sure you get excellent service quickly. ( % 44.93) My lens are of great quality and they were very helpful providing the right frames that fit perfectly. ( % 53.71) I feel much more attractive wearing my new glasses and I have to admit the ladies are more interested in me now. ( % 43.73) My new glasses were ordered from the manufacturer on a monday and they told me it would be about two weeks. ( % 13.64) Can you imagine my delight when they called me on that friday and told me my glasses were in. ( % 0.00) I am extremely happy with the entire experience. ( % 40.00) Cohen's Fashion Optical has such a wide variety of lenses and frames that you could spend a full day just browsing the frames. ( % 8.33) Fortunately, the salesperson was able to determine what would work best for me. ( % 63.33) Thanks. ( % 20.00)

consumeraffairs

POSITIVE 🙂

2016/0

The price was very affordable. ( % 20.00) Considering the brand and quantity I was very pleased. ( % 65.00) I also had good service. ( % 70.00) The brand and quality were very nice. ( % 78.00) I was very satisfied with the quality for the price. ( % 65.00) I would recommend based on the quality. ( % 0.00) Well constructed. ( % 0.00) Delivery was on time and I had no problems with the service. ( % 0.00) It was affordable and I would work with them again in the future. ( % 0.00) They were delivered as advertised. ( % 0.00) There was a nice variety to choose from. ( % 60.00) The one I chose I was very happy with. ( % 100.00) They were delivered and was as I thought they would be. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2016/0

The amount that I was charged seemed to be extremely fair and when compared to others they were right there with them and when shopping this company will be there right with the very best. ( % 56.79) The quality of these products were as good as you could hope to make at any large optical department store anywhere you would shop and the selection is just as large. ( % 37.62) The products seemed to arrive in a very timely manner and the packaging was very professional and all explanations of product with packing slips were easy to find. ( % 25.44) The huge variety of different items available for you to purchase was very large a varied. ( % 26.96) There are just as many on this website as there is in any other place you might get them. ( % 18.75)

consumeraffairs

POSITIVE 🙂

2016/0

They are very dependable. ( % 20.00) Durability is one of the traits. ( % 0.00) They fit perfectly. ( % 70.00) The quality is just great. ( % 80.00) They are the best glasses in the world. ( % 100.00) I've never had any glasses that are restorable, long lasting, clean looking as these. ( % 10.56) The delivery was very fast and it was a great experience. ( % 53.00) I'll never forget. ( % 0.00) I would definitely order from them again because they are the best and I love it. ( % 50.00) They have plenty to choose from like your mom and your sister. ( % 0.00) They got tons of colors and it's just beautiful. ( % 85.00)

consumeraffairs

POSITIVE 🙂

2016/0

Price was very acceptable, unlike other companies & I'd recommend this to anyone without hesitating or doubting. ( % 3.75) Seeing is believing & you won't be disappointed. ( % -75.00) Quality was very valuable. ( % 20.00) Delivery was very reasonable. ( % 26.00) Variety was very worth it. ( % 39.00)

consumeraffairs

POSITIVE 🙂

2016/0

Great product with a great reputation for quality. ( % 80.00) After searching the internet I found this price was very good. ( % 91.00) Has excellent service. ( % 100.00) Great products with good review histories at great prices. ( % 76.67) I will be buying from them again. ( % 0.00) Quality built, sturdy, great shape, classic design, and the price is just unbelievably low for the superb quality that you get. ( % 49.17) The quality is superior to that competitor as well. ( % 70.00) I would really recommend these without hesitation. ( % 20.00) Super fast delivery. ( % 26.67) Very happy here! ( % 100.00) I got invoice email and tracking numbers to watch my shipping coming in my way. ( % 0.00) Love their delivery service. ( % 50.00) There are a variety of driving sunglasses today, not all offer the same benefits. ( % 0.00) Before you purchase a pair, learn how to identify the best brands. ( % 100.00)

consumeraffairs

POSITIVE 🙂

2016/0

The price was great. ( % 80.00) The quality of the product was great. ( % 80.00) I'd recommend. ( % 0.00) The glasses are a lot better than other glasses I had used in the place and they feel more comfortable than the ones I had prior. ( % 25.50) They are the best glasses I've had in a long time. ( % 47.50) So much more better quality than other brands on the market. ( % 29.17) The delivery was fast & I was shocked that of fast they were. ( % -10.00) The delivery service was great and undamaged. ( % 80.00) Everything was perfect that came out of the box. ( % 100.00) The variety was great. ( % 80.00) I got to choose which one was more desirable for me in my needs and it worked out great and I am very satisfied with the outcome. ( % 65.00)

consumeraffairs

POSITIVE 🙂

2016/0

They are very reasonably priced. ( % 26.00) They have a variety of styles and prices are comparable to other optical places. ( % -12.50) I would recommend because of price and quality of their products. ( % 0.00) They have very good quality for the value of the glasses. ( % 91.00) I was very happy with the fast shipping and delivery. ( % 60.00) They package well so it ensures your product is not damaged. ( % 0.00) Would definitely recommend to anyone not wanting to wait long. ( % -2.50) They have a large variety of different styles to suit anyone's needs. ( % 10.71) They have classic and trendy styles. ( % 38.33) They carry styles that suit all ages as well. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2016/0

These are the best-priced frames. ( % 0.00) The quality is superior and exceeded my expectations far above and beyond. ( % 26.67) Everywhere I go people stop and ask me where I got my glasses. ( % 0.00) I feel like a brand new person. ( % 13.64) I feel like nothing is stopping me from achieving my goals in life! ( % 0.00) Thank you JESUS FOR THESE GLASSES!!! ( % 0.00) The most amazing quality in the glasses industry. ( % 55.00) I could run over these glasses with an wheeler, a monster truck, pregnant women, and a steamroller, and I would not even scratch a lens. ( % 33.33) These glasses are indestructible! ( % 0.00)

consumeraffairs

POSITIVE 🙂

2016/0

They are priced at about what you'd find at discount eyewear stores. ( % 0.00) I spent less for my glasses than I would have at my local eyewear shop. ( % -8.89) Discount stores had them at a little cheaper, however they wouldn't take my insurance. ( % -18.75) I do about everything in these glasses and they are very durable. ( % 20.00) I was able to ask customer service about the lenses I was getting, and they were helpful in making sure I was getting the highest quality. ( % 50.00) The shipping came in only a week, which is much faster than any online or in store eyewear purchase I've ever made in the past, and there was nothing at all wrong with my order. ( % -13.75) Many other eyewear retailers do have a larger selection, however their prices are often higher. ( % 15.63) I was able to find the pair I wanted, but I've heard others say they can't find the ones they want. ( % 50.00)

consumeraffairs

POSITIVE 🙂

2016/0

The price was very good. ( % 91.00) I would suggest that people go there to get their glasses. ( % 0.00) The price was better than other places I went to. ( % 18.75) They cost one hundred and fifty dollars. ( % 0.00) The product quality of the glasses is very good. ( % 91.00) It is very important to have a great quality in your glasses so they last longer because you really need good quality in glasses. ( % 44.40) They was shipped in great condition and in a great package so they wouldn't break and they were shipped on the day they said they would come. ( % 80.00) There was a great bit of product variety. ( % 80.00) I had a hard time choosing what I wanted because I liked a lot of the glasses they showed me AND I would recommend them to my friends and family. ( % 15.42)

consumeraffairs

POSITIVE 🙂

2016/0

Can be a little pricey, but it's worth checking out. ( % 5.63) Eyesight is very crucial for your well-being. ( % 0.00) Quality is state of the art, very well crafted and know I am very happy with this product and would like to recommend this product to anyone who wants to use this. ( % 46.67) Delivery is simple and easy to use and very straightforward. ( % 30.69) The service is available for you to use if needed. ( % 40.00) Great for you and me. ( % 80.00) They meet my expectations. ( % 0.00) The glasses have a wide range of products and styles with colors to boot. ( % -10.00) I think anyone would be happy to see this product for themselves. ( % 80.00)

consumeraffairs

POSITIVE 🙂

2016/1

Well, the Product was pretty pricey. ( % 25.00) I'm glad I bought the glasses though. ( % 50.00) Loving being able to see farther. ( % 55.00) So thanks for that. ( % 20.00) I can't complain. ( % 0.00) So the price was ok. ( % 50.00) The quality of the glasses was great. ( % 80.00) No complaints there. ( % 0.00) They haven't broke or anything yet and they are easy to take care of. ( % 43.33) Thank you for this. ( % 0.00) It took a while to get the glasses here. ( % 0.00) I got them about a month after I ordered but the glasses was great after I got them. ( % 80.00) Very lovely pair of glasses. ( % 65.00) AMAZING. ( % 60.00) The variety of glasses I could have chose from was amazing. ( % 60.00) I had so many to choose from and they are all so amazing. ( % 55.00) If I were to get another pair I'll get them from here. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2016/0

The price was what you would expect at most places that I've been to. ( % 50.00) Better than your average quickie eye spot so the money is well worth it. ( % 21.67) It's a very nice place to go to. ( % 78.00) The customer service plus the quality of the product made it well worth going to as opposed to a quickie spot. ( % 30.00) Very happy with how they overnighted my shipment at no extra cost. ( % 50.00) Very efficient. ( % 20.00) Couldn't have asked for much more to be honest. ( % 55.00) They went the extra mile. ( % 0.00) Much wider variety of glasses than you would find at the typical optical store. ( % 1.67) From frames to lenses you could find pretty much anything that you need or want. ( % 22.50)

consumeraffairs

POSITIVE 🙂

2016/0

The price of the glasses is all about what you are willing to spend. ( % 25.00) They have affordable glasses for whatever you are looking for. ( % 0.00) They will help you decide what price you should pay. ( % 0.00) The quality of the products is outstanding and very durable. ( % 35.00) I recommend this place for their high standards and great quality inventory. ( % 48.00) The shipping and delivery is number one. ( % 0.00) They are very reliable and ship as quick as possible and even give you a tracking number and an expected delivery date. ( % 10.83) They have an enormous variety of glasses and contacts to choose from. ( % 0.00) If you don't know what exactly you want the people will help you pick out and decide what best fits you and your budget. ( % 62.50)

consumeraffairs

POSITIVE 🙂

2016/0

Very affordable and many price range to accommodate anyone and everyone with different incomes. ( % 23.33) They provide excellent quality frames and high end glasses. ( % 58.00) Fastest delivery I get when purchasing new glasses. ( % 13.64) Some places will have your glasses ready in a week. ( % 20.00) Cohen's will have it in days! ( % 0.00) Cohen's provide different varieties. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2016/0

The glasses were very reasonable in price. ( % 26.00) They were also quite fashionable. ( % 0.00) They fit well and I can see perfectly fine. ( % 40.83) The quality of the glasses is fine. ( % 41.67) They haven't broken. ( % -40.00) They haven't stretched either. ( % -5.00) The glass hasn't gotten scratched at all. ( % 0.00) The glasses are great. ( % 80.00) The delivery of the glasses was in a very timely manner. ( % 20.00) They are a great company to buy glasses from. ( % 80.00) They had a wide variety of glasses to choose from. ( % -10.00) There were several frames that I liked that were affordable. ( % 30.00) I would shop here again. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2016/1

The price to me was perfect. ( % 100.00) I'm on a tight budget so I need to get value for what I purchase. ( % -17.86) The glasses and eye test were nice and cheap. ( % 50.00) The quality of the glasses so far were great. ( % 45.00) The glasses are well made and have held up well to falling off my face and onto the floor. ( % 0.00) I have a month old and he pulls at them and has grabbed them and so far they have not broke or scratched. ( % 10.00) The shipping of this product and the delivery was great. ( % 80.00) They arrived when the doctor told me that they would be in and they were not damaged at all in the shipping process. ( % 0.00) There were a ok amount of variety with this place. ( % 50.00) Not a whole lot of choices but the ones that were available to me were nice and seemed to be good quality. ( % 40.00)

consumeraffairs

POSITIVE 🙂

2016/0

The price was reasonable and what I expected for the eyeglasses I got. ( % 5.00) I don't think I could have gotten cheap anywhere else and I was happy. ( % 60.00) The quality of the sunglasses was just what I expected them to be. ( % -10.00) They were great and long lasting. ( % 25.00) They are hard to break, and I don't think if I dropped them times they would break. ( % -29.17) Really happy with the quality. ( % 80.00) The delivery process was fast and cheap. ( % 30.00) The shipping was only a couple dollars, way cheaper than other places. ( % -6.25) I got it only a couple days after order also. ( % 0.00) I wanted a couple different pairs to choose from, and they had a large variety and all the pairs of eyeglasses I was looking for. ( % 10.71) The variety is a lot and I'm extremely happy. ( % 80.00)

consumeraffairs

POSITIVE 🙂

2016/0

The price of Cohen's glasses / lenses product have nice and amazing price for what it's worth. ( % 50.00) The only thing I don't like about it is basically the metallic flimsy frames but overall the price is really amazing for the product. ( % 20.00) They were really helpful and helped me achieve my dream glasses/lenses through out the whole journey. ( % 20.00) They were willing to help me for hours to help me find my glasses and they don't seem annoyed. ( % -7.50) It took two to three business days for the prescription glasses to the store. ( % 0.00) They will contact me when the glasses have arrived then I go pick it up. ( % 0.00) They have a lot of variety to choose from therefore it took me at least ~ hrs to find the perfect frames and lenses for me. ( % 35.00) That's the way I like my glasses. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2016/0

They have several high end frames that can be pricey but their selection of everyday frames is unmatched and there is a huge variety of both men's and women's styles at regular or discounted prices. ( % 7.20) They have great quality frames that can be customized for individuals like myself and my wife. ( % 80.00) The feel and fit are fabulous and the experts who work there can tweak their frames if more personalization is needed I was able to pick up my glasses a week after I ordered them which I thought was very quick. ( % 44.67) I have waited more than weeks at other retailers for similar lenses and frames. ( % 12.50) The variety was almost overwhelming at first, so many frames, I could not believe the selection. ( % 41.67) Once I narrowed it down to styles I prefer there was still so much to choose from but I zeroed in on a pair I liked and purchased them. ( % 21.48)

consumeraffairs

POSITIVE 🙂

2016/0

When I order the glasses, they say it will take weeks. ( % 0.00) I was surprise when It took week to get them. ( % 0.00) It was easy and simply to order them. ( % 21.67) I was satisfied with the different style and shape they have for glasses. ( % 25.00) I have choice from Prada, Tom Ford, Nike and so this is some of the design glasses. ( % 0.00) There were hundreds of Eyeglass and Sunglass brands to choice from. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2016/0

I paid a great price. ( % 80.00) It was around thirty dollars for a really nice quality pair of glasses that is affordable for any family in a reasonable status. ( % 40.00) The glasses that I got were black, wide framed, transitions, and very customizable. ( % -2.22) They fitted perfectly on my face and I love them. ( % 75.00) The quality is great. ( % 80.00) I can bend the product with ease without it breaking. ( % 0.00) The material is made of a strong polymer that does not break as easily as other pairs of glasses. ( % 15.42) The shipping came really fast. ( % 20.00) It arrived within the week and I was fully satisfied that it came fully packaged and ready for me to wear right then and there. ( % 32.86) When looking at the selection of glasses I was overly satisfied with the huge selection of different and unique pairs of glasses that could be worn on any occasion and through all times of the day. ( % 31.87)

consumeraffairs

POSITIVE 🙂

2016/0

Good prices for the quality of the product. ( % 70.00) I rate this / because the glasses get foggy more than normal glasses. ( % 32.50) I can see better than normal through these glasses. ( % 32.50) The are very durable and don't break easily. ( % 31.67) I accidentally dropped them and they were still intact!! ( % 0.00) Also, they are very comfy around my ears and the rest of my face. ( % 20.00) The shipping took one day longer than it was supposed to so I'm going to have to put a worst rating for delivery. ( % -100.00) Although, I did pick the fastest time I could get it here. ( % 0.00) It was a day late. ( % -30.00) There is a great variety. ( % 80.00) Lots of different colours and sizes and even styles. ( % 0.00) Much better than many other places!! ( % 26.82) I was expecting there to be maybe or different colors of glasses but they're were much much more. ( % 25.00)

consumeraffairs

POSITIVE 🙂

2016/0

Great optometrist. ( % 80.00) He's almost worth the hassle of putting up with the confused and/or deceptive people up front. ( % -5.00) They will attempt to deny or distort your insurance benefits so you spend more money with them. ( % 50.00) My insurance pays $ towards contact lenses per year. ( % 0.00) Very simple. ( % 0.00) No restriction on the number of boxes -- you could purchase box or boxes, it doesn't matter -- you still get $ towards that purchase. ( % 0.00) The two woman up front have a little routine going where they claim the insurance company will only pay the $ if you buy a year's supply at one time. ( % -9.38) A year's supply for my contacts would be over $, and I didn't want to pay that all at once. ( % 0.00) When I informed them that I had called my insurance company to ask about this very issue and that they were incorrect, the woman claimed they must have just changed their policy -- I absolutely had to buy the full year to get the benefit. ( % 25.00)

consumeraffairs

POSITIVE 🙂

2016/1

I needed a new pair of glasses because of my insurance disappearing, so I went to Cohen's and got an eye exam and a pair of contacts. ( % 13.64) The contacts deal was great, $, simple. ( % 40.00) The glasses and frames however, came out to around $. ( % 0.00) This was quite more than I expected to spend, but I figured that the more it cost in such a great store, the longer they would last. ( % 28.33) I even added on the non-scratching lenses to the frames. ( % 0.00) Tell me how within a month, I dropped the glasses ONCE and they broke apart? ( % 0.00) They have a no returns policy, so great I'm stuck with no glasses. ( % 80.00) At least I had the contacts. ( % -30.00) I went to another store and bought a pair of scratchless for $ with the prescription I got from Cohen's. ( % 0.00) I still have these glasses and they're fine, whether I drop them or not. ( % 41.67)

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POSITIVE 🙂

2016/0

I initially went for an eye exam in order to purchase my online order for contact lenses. ( % 0.00) I have been wearing Bausch & Lomb contact lenses for years without any problems. ( % 0.00) I've been wearing multifocal lenses for years and wanted a better experience for my presbyopia. ( % 50.00) The optometrist was great but only had other brands to choose from. ( % 22.50) They do not fill prescriptions for Bausch & Lomb lenses. ( % 0.00) I had to settle on one particular brand of multifocal lenses that were totally inadequate. ( % 8.33) They have a no return policy with no Satisfaction Guarantee. ( % 0.00) I discarded those lenses and ordered through them some monovision lenses which gave me a better visual experience but I could only wear them for hours at a time before I experienced intense discomfort and itching. ( % 30.00)

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POSITIVE 🙂

2016/0

Their Groupon deal is purely to get people to their store. ( % 21.43) Once there expect to have to pay over $ on top of your Groupon deal. ( % 50.00) They don't accept most insurance plans and the whole level of customer service is atrocious. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2016/0

Cohen's Fashion Optical is a huge ripoff. ( % 40.00) I went there with a Groupon for eye exam and $ off frames and lens. ( % 0.00) First she asked me if I had insurance because I would not really get a proper eye exam with the Groupon. ( % 5.00) They increased the price of the glasses and the lens more than $ and told me they cost $, then made like they were giving me $ off. ( % 50.00) When I questioned them and asked for a detailed bill they showed the right prices, insulted me by telling me "What do you expect? ( % 34.29) You are using a Groupon," and refused to honor the Groupon that they put out. ( % 0.00)

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POSITIVE 🙂

2016/0

Paid up front for progressive glasses. ( % 0.00) When they finally came the prescription was wrong but the manager insisted I was the problem, and I would have to get use to them. ( % -25.00) Then glasses were not done right and they refuse to fix the issue. ( % 28.57) So I called my eye vision provider VSP who called them and Cohen's store manager said "we have a no refund policy." ( % 0.00) Their solution was to try to sell me more glasses. ( % 50.00)

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POSITIVE 🙂

2016/0

I have been using Cohen's Fashion Optical for almost years now in New York City. ( % 13.64) The staff has been wonderful and the quality of eyeglasses has been always up to standards in my eyes. ( % 100.00) All of my children use their services around the Manhattan areas. ( % 0.00) Keep up the great work and services. ( % 80.00)

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POSITIVE 🙂

2016/0

Unfortunately for me going to Cohens in Middletown, NY was a seven hundred dollar mistake. ( % -50.00) I went there needing a decent pair of progressive lenses good for driving, reading and everything else in between. ( % 43.33) I needed non glare a must and needed the lenses to turn to sunglasses for extreme sensitivity to sunlight during activities and especially driving. ( % -6.25) The salesgirl was very helpful, but after three weeks I received my glasses I had an issue. ( % 20.00) Any light, street light, sun or headlight I saw was one big streak of glaring light. ( % 30.00) The also did not darken in car while driving or darken enough when in direct sun! ( % 6.25) The two most important thing I needed and paid quite a bit for it. ( % 45.00)

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POSITIVE 🙂

2015/0

I received great customer service and had all my needs for an excellent pair of glasses solved. ( % 90.00) There were many options to choose from and I have no complaints. ( % 50.00) I was able to get two pairs of glasses for a reasonable price, from great employees. ( % 50.00)

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POSITIVE 🙂

2015/0

I brought my prescription to them to be put into my existing frames and they broke my frames. ( % 0.00) The management has no clue what customer service is as they were completely unwilling to assist me in any type of way and basically justifies the incompetence of their ignorant employees. ( % 10.00) Everyone in management feels that they are at the top of the company when they are all just ** retail managers at the end of the day. ( % 50.00) Very rude and disrespectful! ( % -48.75)

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POSITIVE 🙂

2015/0

Beware of this store. ( % 0.00) Lack of customer service after I have purchased and picked up my prescription glasses. ( % 0.00) I purchased the glasses with Crizal Lens and apparently the certificate of authenticity card that was given to me does not allow me to register my lens. ( % 5.00) Therefore, I do not have sufficient proof that I've purchased Crizal Lens. ( % 0.00) Not being able to prove this purchase means customer cannot have assurance that all Cohen's optical products are authentic. ( % 50.00) All I hear from the store manager and the corporate department are excuses and they seem very determined to delay any assistance and express no concern to address this matter. ( % 10.00) Save your time and take any issues with this store to small claims court. ( % -25.00)

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POSITIVE 🙂

2015/0

I got a Groupon deal that turned out to be complete BOGUS - like the whole process. ( % 15.00) The deal in a nutshell is that you get an eye exam and dollar off designer frames - notably if you purchase the same day of the exam, i.e. ( % 25.00) very little time to consider your purchase. ( % -24.38) I chose a pair of Versace frames. ( % 0.00) While I've later found out that Versace frames average around $-$, the frames I looked at were around $-$. ( % -7.50) Ive seen no other store pricing them at this level, so a reasonable assumption is that this is Cohen's markup to make up for the discount. ( % 13.13) Add to that lenses at a cost between $-$ and you get the picture, no deal. ( % 0.00)

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POSITIVE 🙂

2015/0

This past summer, I took my employee voucher to Cohen's Fashion Optical at Queens Mall. ( % -25.00) I got my eyes examined and choose a pair of frames that was suppose to be free with my voucher. ( % 40.00) I was told that I could choose a second pair of frames free. ( % 20.00) I decided to try the progressive lenses and anti-glare for () of the frames I selected. ( % 0.00) I was told if I didn't like the progressive lenses I could bring them back within () days with no charge. ( % 0.00) I was charged seven hundred and change for both pairs of glasses. ( % 0.00) I was dumb-founded by what I was being charged. ( % 0.00) I've used Cohen's Fashion before with my voucher and NEVER had to pay so much. ( % 20.00)

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POSITIVE 🙂

2015/0

I recommended that my wife go to Cohen's Optical after I have had several pleasant purchases at their store on Lexington near th in NY. ( % 27.78) My wife went to the shop at Lexington ave. July th. ( % 0.00) The first outrage is she paid $. ( % 25.00) for her glasses. ( % 0.00) Second outrage is when she picked them up her vision was blurred and the quote "Doctor" said that the prescription never took her astigmatism into account. ( % 0.00) She was assured that Cohen's would rush the new prescription, but could not guarantee that she would have the glasses by the time she left for vacation on July . ( % 6.82)

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POSITIVE 🙂

2015/1

A little over a year ago I purchased pairs of prescription glasses at Cohen's Fashion Optical in Forest Hills. ( % -18.75) One pair was bifocals for which I paid over $. ( % 0.00) Within months the finish on the frame started coming off and after about a year only the bare metal was showing on the frames. ( % 2.50) I suspect they were cheap knockoffs from China for which I was charged an exorbitant price. ( % 40.00) In addition, despite the fact that I chose to have various coating on the lenses at a substantial additional price, every minutes or so the lenses fogged up to the extent that they were unusable and had to be cleaned every minutes. ( % 0.00)

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POSITIVE 🙂

2015/0

I could not see in an inaccurately manufactured, and ill-fitted lens prescription made by Cohen's Optical th St. My doctor confirmed glasses did not match his prescription. ( % 40.00) Cohen's REFUSES to refund $, charge billed to AMEX card. ( % 0.00)

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POSITIVE 🙂

2015/0

Cohen's refused to give me a refund of the $ I paid to fix my lenses after they were not able to fix them. ( % -25.00) I bought my glasses at Cohen's Fashion Optical in NYC // and the lenses were off balance. ( % 0.00) I brought them back to fix and they told me they were fixed, but I still could not see out of them. ( % 5.00) I had to move to FL to take care of my parents so I was not able to go back to the NYC store. ( % -12.50) I found a Cohen's Optical in the Boca Town Center and call them to let them know about my issue. ( % -10.00) They told me to bring my glasses in and they would correct them. ( % 0.00) I brought my glasses in on // and ** laughed at my lenses saying my prescription of -. ( % 70.00) in each eye was easy and it could be fixed. ( % 26.67) He was going to initially charge me $ because they do not accept my VSP Insurance. ( % 0.00) He then said they lowest he could go was $. ( % 0.00) So I paid that amount and went back on // to pick up my new lenses but it was the same issue, the lenses were off balance. ( % 4.55)

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POSITIVE 🙂

2015/0

I was waiting a while and was even ignore before someone finally came over to help. ( % 0.00) While she was helping me she also went to help another customer. ( % 0.00) At first it was okay but then she just forgot about me. ( % 37.50) When I ask "what going on?" ( % 0.00) and explain "I was here before her" I was completely ignore. ( % 10.00) Another co-worker say "she was here and was told to come in a hour." ( % 0.00) Staffs need to be teach how to communicate with customers. ( % 0.00)

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POSITIVE 🙂

2015/1

Told them I needed an itemized bill so I can submit to my hra account the amount not paid by ins. ( % 0.00) The sales women kept pushing a nd pair, I told her I didn't want or need a nd pair. ( % 0.00) She told me it was cheaper that way, she said "What kind of lenses?" ( % 60.00) I said, "I don't care." ( % 0.00) I will never use them and knew she would be just trying to inflate the bill so a month goes by and I call the ins for EOB statement and they tell me my ins was never used. ( % 0.00) I call the store and they say I got a promo so I can't use my ins. ( % 0.00) The only reason I used them was because of the ins, as there is a store closer to my home but have always had problems with them and I see they are scamming con artists at this branch as well. ( % 0.00)

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POSITIVE 🙂

2014/0

I paid money for an eye exam. ( % 0.00) I had to go there times for a recheck because the Dr could not get my prescription correct. ( % 0.00) I ended up with contacts that were not the right prescription and then they wanted me to pay over again for another exam fee. ( % 28.57) So now I will not pay them again. ( % 0.00) I will go to America Best and hopefully they know how to figure out my prescription. ( % 100.00) I am out money and no contacts. ( % 0.00) Plus I paid them dollars for a year supply of contacts and when I went to get the money back for them they told me that they usually don't give your money back when you pay for your contacts. ( % -8.33) The only reason why they should even get one star is because they did finally return my money to me for the contacts that I didn't have. ( % 0.00)

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POSITIVE 🙂

2014/0

My husband and I, new to reading glasses, trusted the main salesperson of this shop. ( % 15.15) We used union benefits of $ each towards the eye exam and frames and thought before going in, that all would be well. ( % 0.00) Buyer Beware in this place. ( % 0.00) They are barracudas! ( % 0.00) We both walked out with reading glasses to the tune of close to $. ( % 0.00) each. ( % 0.00) We look like fools don't we. ( % 0.00) On top of that, the frames I was recommended were flimsy and being new to reading glasses, I could not keep them straight. ( % 27.88) Reading became unenjoyable. ( % 0.00) I stopped using them all together. ( % 0.00) Eventually I bought a pair from a drugstore. ( % 0.00) Then I decided to return to the shop to see what they could do, because I felt it was ridiculous that so much money was lost. ( % -6.67)

consumeraffairs

POSITIVE 🙂

2014/0

I brought in my own custom made frames to get lenses put in them at their location on West th St. in NYC. ( % 60.00) Less than hours later, they spontaneously broke while I was wearing them. ( % 14.44) This was clearly due to bad craftsmanship of the lenses they made for the frames (the lenses weren't cut right and the pressure broke the frames). ( % -17.98) The manager offered me % off purchasing a new pair of frames, but would not offer me in-store credit for a pair of frames that was comparable in price to the frames I brought it. ( % 13.64) They claimed they weren't responsible for breaking my frames since they weren't purchased in the store. ( % 20.00)

consumeraffairs

POSITIVE 🙂

2014/0

Cohen's Fashion Optical is a huge rip off. ( % 40.00) I went there with a Groupon for eye exam and $ off frames and lens. ( % 0.00) First she asked me if I had insurance because I would not really get a proper eye exam with the Groupon. ( % 5.00) They increased the price of the glasses and the lens more than $ and told me they cost $ then made like they were giving me $ off. ( % 50.00) When I questioned them and asked for a detailed bill they showed the right prices, insulted me by tell me, "What do you expect, you are using a Groupon?" ( % 34.29) and refused to honor the Groupon that they put out. ( % 0.00)

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POSITIVE 🙂

2014/0

Where do I start? ( % 0.00) This was the saga of all sagas. ( % 0.00) I went into the th Ave store (at th Street) and was supersized to the max, with regards to the glasses, prescription, $$$ discount, etc., etc. ( % 0.00) I had an eye test with the Doctor (lovely guy), and was ready to roll. ( % 35.00) When I picked up my glasses, I decided to start wearing them the next morning as the prescription was a little more than the previous glasses. ( % 3.65) The following morning, I put them on and was feeling woosy all day. ( % 0.00) I called the store and they advised me to "push through for a couple of days". ( % 0.00) I kept them on for another few hours and could not cope any more. ( % 15.00)

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POSITIVE 🙂

2013/0

Two things: My frames experienced a torsional stress fracture and I brought them in to get them replaced. ( % 80.00) I went to the one at th Ave, near the terminal at nd, and I spoke to the manager. ( % 10.00) Instead of treating me like a human being, the big fat man went into a rage. ( % 0.00) He began to insist we broke the glasses, and when I asked him if the glasses break under normal use, and UNDER the warranty, I am entitled to a repair. ( % 15.00) He said me to verbatim: "I'm not CSI, how would I know?" ( % 0.00)

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POSITIVE 🙂

2013/0

Was sold eyewear that was broken/defective and after many unsatisfied trips to return them, I was told that I could return my glasses and receive my out-of-pocket costs refunded (which was around $) but will not be refund my insurance money and that "I have to wait to next year to be eligible." ( % 25.00) You can not keep money for a returned product! ( % 0.00) I left dozen messages for corporate and no return phone call and the same goes for the store where I purchased the glasses from Rockaway NJ. ( % 0.00) No one returns calls and when you DO get someone, you get the runaround or hung-up on. ( % 0.00) Never do business with this company! ( % 0.00)

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POSITIVE 🙂

2013/1

My wife bought reading glasses at Cohen optical at Hyland Boulevard, Staten Island New York, . ( % 13.64) We had to make repeated trips to their store since the ear piece kept breaking. ( % 0.00) Each trip cost us $- since we live in southern New Jersey. ( % 9.09) We have now spent more in gas and tolls than what we paid for the glasses. ( % 20.00) Two months ago we returned to the store since they advised us that the glasses were ready. ( % 20.00) When we got there nobody knew where the glasses were. ( % 0.00) I told them that I will not come back to the store and for them to mail them to me. ( % 0.00)

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POSITIVE 🙂

2013/0

I purchased a year supply of contacts and everything was good until I realized my fiance purchased from another eye place. ( % 70.00) I haven't been to Cohen's to pick them up so I called to see if I can return them and get my money back and the lady who answered the phone was so rude & short with me. ( % -10.00) She basically said, "You ordered them, they're yours. ( % 0.00) No refund." ( % 0.00) I told her I have yet to pick them up and she nope and hung up. ( % 0.00) I'm so angry they don't even have a return policy or good customer services! ( % 18.75) I basically lost a lot of money for something we don't need, even on an order you haven't picked up!!! ( % 0.00) Lesson learned. ( % 0.00) Never, ever going back there. ( % 0.00) The rudeness & customer services sucks. ( % -30.00)

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POSITIVE 🙂

2013/0

I went to Cohen's Fashion Optical in Willowbrook Mall for first time to have my glasses remade. ( % 25.00) I had coupon for $. ( % 0.00) eye exam and $. ( % 0.00) off complete prescription purchase plus free pair of single vision glasses. ( % 14.29) I went because I thought that I was getting a good deal. ( % 70.00) I ask the Optometrist to do contact lens fitting and check for optical hypertension, hoping to pay the difference. ( % 50.00) I was charged $.. ( % 0.00) When I told the Optometrist I had a coupon, he told me that does not apply. ( % 0.00) The employees were very polite in helping to get you to buy the most expensive frames in store. ( % 6.67) I guess this is what they were trained to do and they do so by distracting you with a lot of chit chat. ( % 0.00)

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POSITIVE 🙂

2013/1

I took my reading glasses to the store (Plaza Las Americas) at the end of May. ( % 0.00) I could not follow on this because I was hospitalized for days. ( % 0.00) I called and they told me that it was ready. ( % 20.00) Not true, I saw the same broken glasses that I had left there one month early. ( % -9.50) Many excuses. ( % 50.00)

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POSITIVE 🙂

2013/0

The anti-glare film was peeling off my lens. ( % 0.00) I called them and they told me to come in and they would fix it for free. ( % 40.00) I came in and there was no tech to fix it. ( % 0.00) I was told I had two options - remove it or replace - but there was no tech right now, so to come back. ( % 14.29) I called the next day to ask if there was a tech and if they could explain those options to me. ( % 0.00) I was told I'd be called back in a half hour. ( % -8.33) An hour later, I called them. ( % 0.00) She told me she hadn't gotten to it and would call me back later. ( % 0.00) Never happened. ( % 0.00) So the next day, I went in to talk to them and complain. ( % 0.00) They apologized and said they would handle it. ( % 0.00) They told me the new lenses would be another $ something and that I should really get a second pair for problems like this; that he would give me a discount for all the problems. ( % 11.21)

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POSITIVE 🙂

2013/0

A week before my husband's appointment, I called Cohen's to verify if they are an in-network provider of VSP. ( % 0.00) The woman over the phone confirmed that they are, twice. ( % 40.00) My husband came home and told me he was charged a little over $ for plain single lenses and frames. ( % -15.77) He couldn't get anything special on his lenses since we set a budget for our out of pocket expense. ( % 35.71) We have great coverage through our insurance, so I called Cohen's for a breakdown of what my husband paid for. ( % 80.00) They said our insurance only gave discount. ( % 0.00) I printed out my benefits so I can show the woman there that we do have coverage. ( % 0.00) Come to find out they were an out of network provider. ( % 0.00)

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POSITIVE 🙂

2013/0

I gave Cohen's Fashion Optical ( th Ave., NY) a $ deposit for pairs of glasses that were supposed to be ready in minutes. ( % 20.00) When I returned hour later, I was told that they did not have the lenses but they would be ready tomorrow. ( % 10.00) Well, the glasses would not be "ready" for another days. ( % 20.00) I'm sorry, but a deposit should work both ways. ( % -50.00) I needed the glasses in the specified time that I was told, not weeks later. ( % 0.00) I had the deposit removed from my credit card so that I could purchase glasses from a neighborhood vendor. ( % 0.00)

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POSITIVE 🙂

2012/0

Horrible service at the store in Lawrenceville, NJ. ( % -100.00) The people who run it are unfriendly and act like they don't give a damn. ( % 0.00) I was trying to get attention to look at a couple of glasses. ( % 0.00) But the babes behind the counter were busy chit-chatting away about their weekend plans. ( % -15.00) One "salesperson" was so scantily clad that her cleavage was hanging out of her top! ( % 62.50) This is a sales representative? ( % 0.00) She looked more like a fugitive from a bawdy house. ( % 50.00) I walked out in disgust and went downstairs to LensCrafters where they seemed a bit more helpful. ( % 50.00) My advice: stay away. ( % 0.00) Cohen's is obviously making so much money that they just don't care. ( % 10.00)

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POSITIVE 🙂

2012/1

I was switched to higher-priced glasses and when I wanted my second pair for $, which they wrote on the back of my prescription, they showed me glasses for $. ( % 0.00) When I wanted my $ glasses, Estelle told me I couldn't have them. ( % 0.00) I told her the price from what Jeff wrote on the back. ( % 0.00) I continuously fought. ( % 0.00) Now, my glasses broke after months and she told me I broke them, I abused them (I did not). ( % 0.00) They are being fixed. ( % 10.00) I have no glasses for days, good thing I got a spare pair. ( % 70.00) I am so mad and I want people to know they're arrogant and bait-and-switch techniques. ( % -62.50)

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POSITIVE 🙂

2012/0

On Friday, April th at : p.m., I went to Cohen's Fashion Optical and purchased glasses. ( % 0.00) As soon as the order went through, my wife walked into the store and argued with me because she thought the order was incorrectly processed and I was being charged too much. ( % 20.00) We told the salesperson we no longer wanted the order. ( % 0.00) She would not stop it because the order had already gone through and they could not stop it. ( % 0.00) I would have to speak to the manager. ( % 0.00) The manager was not there at the time. ( % 0.00) They told me to call Saturday morning for her. ( % 0.00)

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POSITIVE 🙂

2011/0

I purchased a prescription glasses that were damaged and so we returned them. ( % 0.00) We were told by Marisol that she will call once the glasses were ready but we never got a call from her. ( % 20.00)

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POSITIVE 🙂

2010/0

On March , Cohen's optical of Staten Island, charged $ on my Amex card. ( % 0.00) In less than hour my husband called the store to cancel but they refused to refund the money. ( % -16.67) My husband disputed the charges and sued for a refund but their position were, only store credit. ( % 0.00) Now I'm willing to accept the store credit. ( % 25.00) They are not returning my calls, or made any contacts. ( % 0.00) Their positions as always (**) we will keep $ of your money. ( % 25.00) They only talk the talk about store credit when a third party is involved; only to secure keeping my $. ( % 10.00)

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POSITIVE 🙂

2010/0

I went to Cohen's Fashion Optical to purchase two sets of eyeglasses, one for my wife and another for my self on March , . ( % 0.00) I made a downpayment of $ and $ on each set of eyeglasses. ( % 0.00) I was informed that the glasses would be ready in days and that I would be contacted upon their arrival. ( % 20.00) On March , I called Cohen's and inquired about the status of the glasses. ( % 0.00) Since my wife and I were leaving town and we felt like we were being misled by Cohen's, I informed the manager I wanted to cancel both orders. ( % 0.00)

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POSITIVE 🙂

2020/1

The first reason to avoid Shirley Cohen's is that they allow customers to wear their frames for months or more than allow them to bring them back. ( % 25.00) They then put Plano lenses in them and sell them as new. ( % 13.64) Also all of their frames are discontinued. ( % 0.00) And they sell them as current for a lot of money. ( % 0.00) I have been suffering with headaches and my doctor couldn't figure out why. ( % 0.00) I just found out that my headaches are because Keith, the Owner, made my glasses and put my my right eye prescription in my left lens and my left eye prescription in my right lens. ( % 14.29) And if that is not reason enough to stay away from Cohens and Shirley, how about the fact that they have microphones all over their store and are listening and recording everything you say without your permission! ( % 0.00) I reiterate do not go to Cohens and surely you will be sorry! ( % -6.25)

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POSITIVE 🙂

2020/0

I purchase eye glasses (consider health care service) from this store. ( % 0.00) They scam me by saying they will give me $ off from their glasses frame in the store. ( % 0.00) The frame is $ with $ off is $. ( % 0.00) A day later I found out that glasses frame is normally sell in another store for $-$. ( % 7.50) I went back and ask Cohen's to return but they said they can only give me a store credit. ( % 0.00) They probably use this trick to so many consumers. ( % 50.00) I want to get a refund but they refuse. ( % 0.00) I think I have right to defend myself from being take advantage from the store. ( % 28.57) I would like to report this illegal crime that Cohen's Fashion Optical selling overprice health car service and reject to refund the consumer when the good/services not as expected. ( % -30.00)

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POSITIVE 🙂

2020/0

Went to Cohen's Optical at Baychester Ave Bronx NY . ( % 0.00) They sold me Tom Ford eyeglasses for ,.. ( % 0.00) The same day I found same frame online for .. ( % 0.00) I called them and told them will be cancelling my order if they dont adjust the price. ( % 0.00) The sales rep was evasive then just said manager gone for the day. ( % 0.00) I should call back, they have no refund. ( % 0.00) Exchange only policy so I'm not sure I will get any resolution in this situation but I would never do business with them again and will make sure I discourage anyone that mentions using them. ( % 8.33) I'm giving them star only 'cause I can't select . ( % 0.00)

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POSITIVE 🙂

2019/0

I purchased a pair of prescription glasses on // at the Lexington Avenue in NYC FOR $,. ( % 0.00) dollars. ( % 0.00) The saleswoman told me the glasses would be ready for pickup in weeks. ( % 20.00) I received a call and picked up my glasses on /. ( % 0.00) When I wore my glasses outside the store I noticed that there was a purple tint on the lenses that interfered with my vision. ( % 0.00) I contacted the saleswoman and she instructed me to bring the glasses back right away. ( % 14.29) I did as instructed and the saleswoman told me the purple anti glare they had added without my knowledge would be removed. ( % 0.00) She told me I would be contacted in another weeks. ( % 0.00) I was contacted on September st and I went to pick up the glasses on September nd. ( % 0.00) When I arrived to the pickup counter the woman at the pickup counter gave me the glasses and when I placed the glasses under the light I noticed the lenses still had the same purple tint I requested removed. ( % 20.00)

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POSITIVE 🙂

2019/0

I feel they overcharge for their eyeglasses as though the customer service rep is setting their own price and receiving a commission or percentage. ( % 60.00) The price on their glasses is ridiculous. ( % -33.33) Secondly when glasses are ready for pickup they are supposed to call you. ( % 10.00) Instead the customers have to call. ( % 0.00)

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POSITIVE 🙂

2019/0

I was charged $ for designer frames that I later found online for $ (which included prescription lenses, Cohen did not). ( % 0.00) I will never use them again and I will warn others about their unsavory practices. ( % 0.00) Rip off artists that I feel encourage their clerks to get as much money as possible from unsuspecting customers. ( % 10.00) I am sure the clerks are richly rewarded BUT these practices will not bring in customers... ( % 43.75) WARNING google the product before placing an order with these people! ( % 0.00)

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POSITIVE 🙂

2019/0

I have EyeMed insurance and Cohen's Optical is an in-network provider for EyeMed. ( % 0.00) I have been doing business with Cohen's Optical at Cambridgeside Galleria for -years, purchasing eyeglass frames and prescription lenses, and consequently I had established a customer rapport with Neila, a manager at Cohen's. ( % 0.00) On Jan , I brought a new lens Rx to Cohen's. ( % 13.64) I used my old frames and ordered two progressive clear Varilux lenses and one polarized progressive lenses. ( % 10.00) The total came to $,! ( % 0.00) I questioned Neila about the high cost since no frames were purchased. ( % 16.00) I asked if my EyeMed insurance was applied. ( % 0.00) Neila assured me that my insurance was applied, she said the high cost was due to the Varilux lenses and that she was giving me a good deal. ( % 24.50)

consumeraffairs

POSITIVE 🙂

2019/0

I was conned into buying glasses from the shop got a price of + while my brother purchased the same glass from a different branch for less noting that I used my insurance and he didn't. ( % -5.56) I was given a price of + first then it was changed to + as finding a better deal for me. ( % 37.50) There is apparently no set price and it seems like the price is adjustable based on the salesperson. ( % -2.50) I was then advised that my price is for an amount of and given a receipt with it. ( % 0.00) Then was then lead to believe for financing I have to make an application fee of for the financing company. ( % 0.00) The financing company advised that this payment isn't for them and it's for the merchandise as in to Cohen's optics. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2018/0

It has very good quality glasses that last. ( % 45.50) They are very trendy and not like what I grew up wearing. ( % 78.00) They come in many styles and colors and sizes. ( % 50.00) Some of them you can't even tell that you are wearing glasses because they are so light and clean looking. ( % 38.33) I am very active and need my glasses to stay put and not break and Cohen's provides that for me. ( % -17.33) I like that they can be made for anybody and everybody. ( % 0.00) But some of the glasses are pretty fragile because they are so trendy and lightweight. ( % 28.33) I would improve the price of them. ( % 0.00) They are a little on the pricey end of things but they are great quality so it would be tough. ( % 7.45)

consumeraffairs

POSITIVE 🙂

2018/0

I like how easy it is to find the right pair for you. ( % 35.95) Love how informative they were during the whole appointment. ( % 35.00) I was pleased to be in and out easily. ( % 46.67) It was super easy to make a decision with their help. ( % 38.33) Loved the experience, not hard at all. ( % 42.29) But, I did not like how long it took for me to make an appointment. ( % -5.00) It was a long waiting period before it was my turn even after my appointment was past due. ( % -14.17)

consumeraffairs

POSITIVE 🙂

2018/0

Cohen's optical offers so many options overall and They have so many frames to chose from, so it's easy to satisfy everyone. ( % 30.67) I like the materials they use and it's really easy to find frame shape that'll suit your face features. ( % 43.33) I like that they offer many designers and also accept many major insurances. ( % 35.42) They are willing to work out payment plans if you don't have insurance. ( % 25.00) They carefully tend to each customer to their specific needs, they have very experienced and knowledgeable employees and they help customer through the whole process with fitting, sizing and Overall comfort. ( % 26.67) Everything was good when I went there for fitting. ( % 60.00) I was welcomed and helped in very fast manner. ( % 26.00) Their waiting times though sometimes is pretty long. ( % 10.00)

consumeraffairs

POSITIVE 🙂

2018/0

They were very courteous and knowledgeable of their business. ( % 78.00) The frames that are available are always top of the market. ( % 45.00) They know what they are doing in terms of the corrective lens business. ( % 0.00) Their business style is very preferable and it is always a pleasant experience. ( % 46.67) They are all doing a good job and they very much know how to treat customers and clients correctly. ( % 48.00) When it comes to vision people they tend to be on the upper part of the spectrum. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2018/0

The exam was quick and easy, and the doctor was very professional. ( % 29.89) Cohen's has a large selection of frames, so I had plenty of choice. ( % 21.43) The staff was very happy to show me different styles and give opinions on what looked good and would work with my prescription. ( % 56.67) The glasses are comfortable, too, with spring-loaded hinges and nose pads. ( % 40.00) I like that they sit securely even when I'm exercising or sailing. ( % 40.00) They came in several colors, so I could pick what I like. ( % 0.00) Also, they had Transitions lenses, so I only needed one pair. ( % 0.00) But I felt that the lens were expensive, especially with the various coatings being extras. ( % -16.67) I also wish the Cohen's deals worked with my vision insurance. ( % 0.00) As it was, I felt like I might be able to get a better deal online. ( % 50.00)

consumeraffairs

POSITIVE 🙂

2018/0

How do I know I can trust these reviews about Cohen's Fashion Optical? ( % 0.00) There was a sign at the door that said eyeglasses started at $ but they said that was not... ( % 0.00) When I bought them they barely turned in the sun like my old ones did. ( % 7.50)

consumeraffairs

POSITIVE 🙂

2018/0

The experience was nice. ( % 60.00) There was a wide variety of fashionable choices. ( % -10.00) The staff was very helpful though I did not need much help. ( % 20.00) The store ambiance was nice and quiet. ( % 30.00) The store was very clean too. ( % 47.67) Great glasses and would buy again. ( % 80.00) They are scratch-resistant and they are sleek. ( % 0.00) They are glare-resistant and the color is nice. ( % 60.00) They aren't big and owl-like. ( % 0.00) They are light, not too heavy on my face. ( % 10.00) They make me look nice and I like the shape of the lens. ( % 60.00) But I wish they were a little more glare-resistant. ( % 15.63) I also wish they didn't attract so much dust and didn't smudge as much as they do. ( % 20.00) Otherwise, I don't have much to complain about. ( % 20.00)

consumeraffairs

POSITIVE 🙂

2018/0

Good one stop glasses shopping. ( % 70.00) These guys are literally everywhere and have offered a decent experience. ( % 16.67) They have a good selection of frames, but I don't go to them much anymore because I found other places that I either prefer or that offer frames that are just as good but less expensive. ( % 13.47) However, back before the industry disruptors took hold, this was one of my main places to get new glasses. ( % 10.10) I always found the staff to be friendly, but I did have an experience with an optometrist that didn't believe me when I filled out my medical forms, I'm assuming because I'm a bit overweight. ( % 25.83) She assumed I HAD to have high blood pressure and a ton of other things, where I went for a physical earlier that year. ( % 0.88)

consumeraffairs

POSITIVE 🙂

2018/0

It was a great experience because the employees helped me pick out the perfect pair of lenses and I love how stylish and fabulous they make me feel in my everyday life. ( % 50.00) I love the color and shape of the lenses. ( % 50.00) It really helps accentuate my eyes. ( % 20.00) But I would definitely improve the price of the lenses by lowering it and making it more affordable. ( % 25.00) Still, I am so happy. ( % 80.00)

consumeraffairs

POSITIVE 🙂

2018/0

Eyeglasses is very important for a person who wear it. ( % 52.00) Cohen's is one of the best known company for this... ( % 100.00) I like it so much. ( % 20.00) Everyone should trust them... ( % 0.00) It is reputed company. ( % 0.00) It is the best and love it. ( % 75.00)

consumeraffairs

POSITIVE 🙂

2018/1

The customer service is excellent. ( % 100.00) They are all over the place and work hard to find you glasses that fit your style and budget. ( % 5.42) They have a very big selection and will work out a payment plan with you so you can make monthly payments. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2018/0

The workers were helpful and the store had many different designs and color options. ( % 25.00) The workers seemed willing to actually take the time to answer my questions. ( % 12.50) I enjoyed the color options and the frame options. ( % 50.00) It gave me a lot to choose from. ( % 0.00) There was an area available for me to try on glasses and some of the designs were fun/funky (in a good way). ( % 55.00) But I would like if the prices were a little more affordable. ( % 15.63) My insurance covered some of the price but it was still pricey. ( % 0.00) That is not directly the problem with the store itself though. ( % -5.00)

consumeraffairs

POSITIVE 🙂

2018/0

The office staff was great. ( % 80.00) The doctor was wonderful, very professional and welcoming. ( % 56.50) Answered all of my questions and offered some advice, very warm and helpful, they were covered under my insurance which was a great incentives to continue to go with my insurance. ( % 79.00) The glasses are sleek and modern, darker colored with a little thick of rims which in my complexion really looks great and match everything, they are fashionable and yet classic so that the style will never go out. ( % 14.65) I like everything about the glasses which is why I picked them, they were a little more expensive than other brands but I do believe the price was worth it overall. ( % -0.21) It was a great time and I would definitely go back. ( % 40.00)

consumeraffairs

POSITIVE 🙂

2018/0

Cohen's is a nice store where all people who work in the store have the experience and knowledge and what they are doing. ( % 60.00) They are kind and helpful. ( % 60.00) You can stay in the store for hours till you find what you wanted. ( % 0.00) The doctor is always there in case you need to measure your eyesight. ( % 0.00) They have all kinds of brands and there is plenty of eyeglasses for your needs, price, and style. ( % 0.00) If is something you like and they don't have it, they called and you end up having what you want. ( % 0.00) Where they are located is a nice zone. ( % 60.00) The store is clean and bright. ( % 53.33)

consumeraffairs

POSITIVE 🙂

2018/0

They're very helpful with choosing glasses that fit your face shape and size. ( % 30.00) They're knowledgeable and offer trendy glasses to fit anyone's budget. ( % 50.00) Some prices were high though. ( % 16.00) They also couldn't give me glasses that day. ( % 0.00) I had to wait about a week. ( % 0.00) It's ok because I had a spare pair but it could be a real problem for those without an extra pair. ( % 23.33) The experience was hassle free and very positive. ( % 34.77) I will be back. ( % 0.00) The glasses look great on me. ( % 80.00) I will be recommending them to all of my friends and family. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2018/0

Eyeglasses is very important for me and I Love stylish eyeglasses. ( % 50.67) I like Cohen's Fashion Optical eyeglasses. ( % 0.00) I love this brands and I am a big fan of this company. ( % 25.00) Everything is best of this company. ( % 100.00) I have many types of eyeglasses and like all glasses of this company. ( % 50.00) It is my hobby use new and stylish eyeglasses. ( % 31.82) New design and stylish glass is very attractive. ( % 54.55)

consumeraffairs

POSITIVE 🙂

2023/0

Front desk Daly was very professional. ( % 13.00) She explained to me what I was eligible for before stepping foot into the exam rooms. ( % 0.00) The tech Alaysia made sure the machines were cleaned properly. ( % 25.00) She explained to me what each machine was for, as I went through the pre examinations. ( % 0.00) I was comfortable here. ( % 40.00) Dr. ** was one of the best eye doctors that I have dealt with in some time, very knowledgeable. ( % 60.00) Mary and Irene normally help me with picking out my glasses and even though they were busy, they still came to check in and make sure I would be happy with my choices. ( % 38.75) Dee and Madeline assisted me in choosing my eyeglasses this time and they were amazing. ( % 60.00)

consumeraffairs

POSITIVE 🙂

2023/0

If you need eyeglasses or contact lenses, there are many choices here on the Treasure Coast. ( % 50.00) There are the "Big Box," members only stores, there are the Corporate Chain Stores with wall after wall of glasses frames on display, and there are expensive, "Boutique Offices" that are a watered down version of the big chains that advertise on TV. ( % -10.93) They all try to "lure you in" to their store by offering "Free Vision Exams" or " for " glasses and they all have one thing in common; their business model and primary reason for opening their doors is to sell you a pair of glasses or contact lenses and they only perform a cursory "Vision Exam". ( % 12.50) So, if you are interested in getting a "Vision Test" and a pair of glasses, you have many vendors from which to choose. ( % 37.50)

consumeraffairs

POSITIVE 🙂

2023/1

I stopped by the Cohen's Optical where I am a patient in the Southport Shopping Center in Shirley. ( % -10.00) I had my mother in law's glasses which needed to be fixed. ( % 10.00) My mother-in-law resides in a nursing home and for over a month they have told me they were fixing. ( % 0.00) I finally had enough and put the old glasses on her and brought these in to see what they could do. ( % 3.33) Well Tina and Julie were so helpful and understanding of my situation and not only fixed but replaced the lenses in a new frame at no charge!! ( % 10.44) With all that is going on in this world today it is so nice to know people still care and understand. ( % 60.00) Thank you again Tina and Julie and a big thanks from my mother-in-law for the new pair! ( % 12.35) Recommend this location highly! ( % 20.00)

consumeraffairs

POSITIVE 🙂

2023/0

Went to Cohen Riverhead in March and had insurance plans to use. ( % 0.00) I paid over $ out of pocket and only today discovered they billed me the whole cost up front. ( % 10.00) Today, August, I learned they filed a claim with one of my carriers for triple the original cost. ( % 37.50) The claim got denied. ( % 0.00) As of weeks ago they had not filed with my second carrier but I'm going to recheck. ( % 0.00) With the double billing they are charging $ for frames that sell everywhere else for $. ( % 0.00) I paid $ out of pocket for the frames and they filed for another $ from my insurance. ( % 0.00) $ was the sticker price and I paid that upfront- before my insurance- again $ more than everyone else sells the frame for. ( % 50.00)

consumeraffairs

POSITIVE 🙂

2023/0

Bought a pair of transition lenses with UV coating less than years ago. ( % -16.67) Now coating is deteriorating on both lenses on the inside of the lenses. ( % 0.00) Brought back to the store to fix. ( % 0.00) They said, "You'll just have to be a new pair of glasses and frames (over $)." ( % 13.64) The manager was huffy. ( % 0.00) I had this issue with another company and they fixed it for free. ( % 25.00) Avoid this company if you expect service. ( % 0.00) I'll find another company. ( % 0.00)

consumeraffairs

POSITIVE 🙂

2022/0

These people are straight up trying to rob people. ( % 20.00) I came to this establishment in good faith thinking I wasn't going to be ripped off. ( % 70.00) I mainly came here for an eye exam and ended up getting the pair of glasses that I wanted since I was there. ( % 16.67) Now I'll start by saying that I have a pair of glasses with transition brand photochromic tech which is what turns the lenses dark when exposed to UV. ( % -15.00) So not only did I understand the superiority of that brand compared to others including generic ones but I know the length they go to by showing the authentication of the lenses as well. ( % 0.00) Well long story short I end up spending $ with my Amex CC for all the works it including Transition XTRActive which work inside vehicles with one of the reasons I wanted them in the first place. ( % 6.67) (Mind you I have insurance so I don't know how it was that price but regardless I was willing to pay since I'll get what I wanted.) ( % 25.00)

consumeraffairs

POSITIVE 🙂

2022/0

Cohen's Optical has many locations. ( % 50.00) The Walt Whitman Mall Optical had a extremely highly energetic expert that assisted me her skills in knowing what frames fit my personality, shape of my face and price. ( % 45.00) Elita is the one to take you from start to finish in complete start to finish. ( % 10.00) Elita went the extra mile, literally and met me at their Commack store for an in person state of the art vision test since one was not available that day in the Walt Whitman Store. ( % -10.00) I really was taken aback and asked Elita "are you for real." ( % 20.00) She is exceptional! ( % 83.33) So after looking at other Optical centers I highly recommend Cohen's Optical for Elita will fit your personal needs. ( % 10.88) I even purchased a second pair. ( % 0.00) You will not be disappointed. ( % -75.00) I am very delighted to have met Elita. ( % 91.00) She is an asset to Cohen's and her clients! ( % 0.00)

consumeraffairs

POSITIVE 🙂

2021/0

Maybe couple of years back Cohen's Opticals, Stamford, CT was so good and staff is so helpful too. ( % 35.00) But nowadays I am not happy with their service. ( % -40.00) I was offered an appointment for pm on that day to have my exam. ( % 0.00) I arrived minutes early but waited almost hours past the appointment time to be seen for the exam. ( % -7.50) On top that, the eye doctor is just sanitizing the surfaces he is using and touching, however I didn't seen him cleaning/wiping the other side of the equipment where patients sits and put our face for eye testing. ( % 29.17) At least he didn't gave me a wipe to clean up myself. ( % 3.33)

Needs attention

Negative reviews

consumeraffairs

NEGATIVE 😕

2018/0

About four and a half years ago, November , I did business with Cohen's Fashion Optical (at the upper west side store, West th street and Broadway, in Manhattan, New York) to have lens put on my new, rimless, Christian Dior eyeglasses frames. ( % 2.12) The Christian Dior frame costed me about $ each. ( % 0.00) They did a very bad job, plus losing both demo lenses of the Christian Dior frame, rendering the CD frame to be useless. ( % -47.00) After spending a lot of my time and effort with Cohen's and many unsatisfactory responses from the store, I eventually had to sue them at the small claims court in Harlem, New York. ( % 12.88) In February , the court granted me the judgement in my favor with the total amount, $.. Cohen's Fashion Optical sent me a cheque of $. ( % 0.00) and failed to pay me the rest of the judgement amount, $.. ( % -50.00)

consumeraffairs

NEGATIVE 😕

2018/0

I had an appointment for a DMV eye exam that takes less than minutes. ( % -16.67) Received many texts confirming the time of the appointment except when I arrived the 'optometrist' was too busy filing prescriptions to see clients. ( % 30.00) He thinks it is ok to have people wait but I think my time is as valuable as his. ( % 50.00) The poor guy, so insecure, so hostile, such a chip on his shoulder. ( % -30.00) When I complained about the wait, he could not control his anger. ( % -50.00) Ultimately would not serve me because of his perceived issues with ** privilege. ( % 0.00) If you can't deal with people, don't get a people job. ( % 0.00) This man is a liability to the business and to himself. ( % 0.00) Good riddance. ( % 70.00)

consumeraffairs

NEGATIVE 😕

2017/0

I bought a Groupon deal from this company for "an eye exam with $ Credits towards frame and lenses" (which looked so attractive and so much as it looks) and called them to make an appointment. ( % 50.00) They said I still need to pay at least $ just to have an eye exam and need to pay extra for glasses. ( % -15.00) So overall $ at least. ( % -15.00) Thinking that I wouldn't pay for either my eye-exam and glasses under $, I found this shocking and disappointed in the service. ( % -87.50) My friendly advice: DON'T BELIEVE IN GROUPON DEALS FROM THIS COMPANY. ( % 37.50) I don't know how many people got deceived by such deals and I'm surprised how this company makes profit part of its profits from misinforming and baiting people to get their deceiving deals. ( % 20.00) Shame! ( % 0.00)

consumeraffairs

NEGATIVE 😕

2017/0

I saw a Groupon for Cohen's Fashion Optical that included an eye exam and $ for an eye exam. ( % 0.00) Before I purchased the Groupon, I called the store and was told that designer eyeglasses varied in price from $ to thousands of dollars. ( % 0.00) I asked if I would be able to buy something under $ and was told yes. ( % 50.00) I bought the Groupon and made an appointment. ( % 0.00) When I got to the store, Cohen's refused to honor the Groupon saying that I would need to spend a minimum of $ on top of the $ credit on the Groupon. ( % 50.00) There was a sign at the door that said eyeglasses started at $ but they said that was not available for Groupon users. ( % -20.00) This bait and switch tactics should be illegal. ( % -50.00) Be warned, don't do business with Cohen's Fashion Optical!! ( % 0.00) ! ( % 0.00)

consumeraffairs

NEGATIVE 😕

2017/0

Saturday April , approximately : pm. ( % -40.00) At Smith Haven Mall NY. ( % 0.00) I went into Cohen's Fashion Optical in search of new eyeglass lenses and heard of their sale advertised on TV. ( % 13.64) I was approached by a salesperson Cara. ( % 0.00) She asked me if I had AARP or AAA. ( % 0.00) I said yes and she said that I would receive a % discount. ( % 0.00) I told her I was not feeling well she offered me a chair but I turned it down because the counter was so high and I would be embarrassed being the only person in this small store sitting, especially in the walkway. ( % -4.91)

consumeraffairs

NEGATIVE 😕

2017/0

This past January I had progressive lenses made at Cohen's at the Treasure Coast Mall in Jensen Beach Florida (I was on vacation and did not have enough time before departure to use my local and usual eyeglass vendor.). ( % -12.50) The lenses were distorted when done. ( % 0.00) I was told that this may happen due to the fact that individual differences can occur and result in redoing the lenses. ( % -6.25) I had to wait an additional weeks for the redo. ( % 0.00) When asking to use my insurance I was told that the price when using insurance would be $ (versus the $ I was charged). ( % 0.00) This would mean, at the % coverage I would have to pay $ so the $ was better. ( % 9.38)

consumeraffairs

NEGATIVE 😕

2017/0

On December , , I called Cohen's to let them know that one of the arms of my glasses came off and I would like to know if they could fix them. ( % 0.00) I was told to bring them in, that they would let me know if they could be fixed. ( % 10.00) If not they would have to see if my insurance would cover a replacement pair. ( % 0.00) I told Nikki that I had already called my insurance, and that I am covered for replacements, if lost or broken etc. ( % -40.00) Nikki/Renee (manager) just glanced at my glasses and told me they can't be fixed, then Renee told me she was not going to give me the same frame. ( % 5.00) "You can't get those frames with your insurance." ( % 0.00) Renee went to the back, came back out and told me that my insurance said that I had to pick a different frame (all of which was a lie, because I called my insurance to report the manager and the way I was treated, my insurance told me that Renee didn't call them as she said). ( % 0.00)

consumeraffairs

NEGATIVE 😕

2016/1

My experience with Cohen's the two months was the worse. ( % -40.00) I've been to that Cohen's over three years and they were not able to locate my file. ( % -25.00) So I completed a new one. ( % 13.64) I paid over $. ( % 0.00) for glasses and had to return several times because my glasses were not up to par. ( % 0.00) Every time I went to try on my glasses they could not find my file. ( % 0.00) Then they offer me a generic cohen's case because they have NO Ferragamo cases. ( % 0.00) $ frames and you can't give me a Ferragamo case to hold it in. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2016/0

I went to Cohen's in Middletown at : pm for my daughter's exam and glasses, and was told that there was people waiting for exams, that I needed to come back another day. ( % 0.00) I said "it's not even pm yet and you're open until :pm," and she can't be seen today. ( % 0.00) I only use them because my insurance is not accepted at many places, but this place is the worst. ( % -16.67) I just feel bad for my daughter. ( % -70.00)

consumeraffairs

NEGATIVE 😕

2016/0

AVOID. ( % 0.00) Awful, rude, obnoxious optician who also claims to be the store manager. ( % -65.00) Lenses were made much thicker than my present larger frames. ( % 6.67) She claimed they weren't and refused to grind them. ( % 0.00) Wanted to redo for an additional $. ( % 0.00) Frames 'creak' when touching them. ( % 50.00) Refused to refund money and offered only a discount for another pair. ( % 0.00) Why would I buy again from them with such inferior workmanship? ( % 0.00) Currently opened a complaint against them at the BBB. ( % -15.00) Will never use again and recommend that no one does either. ( % 0.00) Corrupt and incompetent. ( % -42.50)

consumeraffairs

NEGATIVE 😕

2016/0

As a first experience in NYC with optical is the worst service and experience. ( % -37.50) The people inside are unqualified, no time, bad customer service. ( % -70.00) They have this offer $ for a year. ( % 0.00) When I went first to make me pay the eye exam she said "you come back any time." ( % 12.50) When I went back totally different attitude. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2016/0

Cohen Optical at nd and Madison in New York is the worse place of business. ( % -13.18) The people there make promises and then back out of them in an instant. ( % 0.00) I was told that I would get a call from them in one hour but after several hours I was the one who had to call and was told how busy they are which I knew was not true. ( % -2.50) They are so incompetent and always come up with some lame excuse for their lack of professionalism. ( % -30.00)

consumeraffairs

NEGATIVE 😕

2016/1

All I wanted was a new pair of glasses because my vision is changed to bifocals. ( % 13.64) I ended up paying $. ( % 0.00) for a skimpy ultra thin frame with fishing string to hold up the lens. ( % -40.00) They broke six months later. ( % 0.00) I sent them back for repair. ( % 0.00) It looks like someone took a match and burned a piece back together not before chipping off parts of the lens. ( % 0.00) They're really nice when they're trying to sell you $ glasses but when you return them for repair they're very distant and nasty - no customer service training. ( % -17.67)

consumeraffairs

NEGATIVE 😕

2015/0

I recently visited the Cohen's Fashion Optical on West th Street in New York, NY and had a very negative experience when being seen by the optometrist, and a fraudulent experience when dealing with the billing with a sales representative and the store manager, **. ( % -8.45) On December , , I went to Cohens Fashion Optical for my appointment with the optometrist for my eye exam, and an updated prescription. ( % 0.00) During my appointment, the optometrist did not explain to me what I would be expecting to undergo during the glaucoma test procedure, where there would be a direct puff of air into my eye. ( % 10.00)

consumeraffairs

NEGATIVE 😕

2015/0

Ordered glasses from them and was told to pick them up on a certain day. ( % 21.43) They didn't put the order in until I showed up asking for my glasses, which I guess reminded them. ( % 0.00) Instead of telling me that, they lied to me about them still being out for delivery, then called me later saying it was actually a manufacturing problem, then it was supposedly a delivery problem again. ( % 0.00) Several more times I was told to pick up the product I had paid for and the glasses were never there. ( % 25.00) I angrily told the rude sales associate, Judy, to stop calling me to come in unless my glasses were there. ( % -40.00) Her response was to call me on my cell phone when I got home to lecture me about my disrespectful tone, then go into my place of work (I work in the Rockaway mall) and threaten me and my co-workers saying that I had "** with the wrong person". ( % -50.00)

consumeraffairs

NEGATIVE 😕

2015/0

I purchased glasses from these people back in feb of . ( % 0.00) I thought nothing of it at the time as I needed glasses and was told they were reputable. ( % 50.00) Little did I know. ( % -18.75) Since feb I have been back frequently to get adjustments as these lenses are too heavy and doesnt seem like they were made right and they tend to give me a headache due to the weight on my nose. ( % 1.21) I contacted Cohen's to let them know I was displeased. ( % 0.00) They suggested I see someone else in the store for an adjustment. ( % 0.00) She was a headache by itself. ( % 0.00) She was rude, unprofessional and tightened my glasses so much I cant wear them. ( % -5.00) It took her min to adjust them. ( % 0.00) I dont think she knew what she was doing in the first place, even though she claimed she did. ( % 25.00) Was doubtful! ( % -100.00) This is a horror of a company to deal with, I want an exchange at this point. ( % 0.00) I will never waste a single dime with them again. ( % 1.43) Talking to their customer service is also a challenge, they simply dont care. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2015/1

Purchased a pair of prescription glasses for about $ at store in Staten Island Mall. ( % 0.00) A few months later one of the lenses fell out due to a loose screw and got lost. ( % -10.05) You would expect that from a $ frame purchased at a drug store, not a $ one purchased from a "professional" optician. ( % 10.00) Upon a visit to the store where it was purchased I was told by the manager that it is "to be expected" and that "it happens" and I will need to pay $ out of pocket to get the lens replaced. ( % -10.00) My appeals to corporate have remained unanswered due to, I assume after reading other reviews, an overwhelming number of complaints and obvious disinterest in their resolution. ( % 2.50) Save your money and shop elsewhere. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2015/0

Overcharging liars!!! ( % 0.00) Would give ZERO stars if that were an option. ( % 0.00) They charged me a "sitting fee" of $ 'in addition' to the standard exam fee. ( % 0.00) I was given a hard time about not wanting to order my contacts from them and was told that they would "match the price of --contacts" if I did. ( % -29.17) I was also told that I could return the contacts if changed my mind because they were a different contact than I had used in the past and was hesitant to try. ( % -12.50) When I went to pick up the contacts, I was overcharged by another $. ( % 0.00) ($. ( % 0.00) per box) and was told they WOULD NOT match the price of --contacts; because of this I requested a refund and it was flat out refused. ( % -2.50) I have contacted the corporate office twice, information is taken with no follow up from them. ( % 0.00) Horrible company with horrible customer service. ( % -100.00) All they want is your money and once they have it you are screwed. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2015/0

Way tooooo over-priced! ( % 0.00) They charge over % for frames MSRP, so that no matter what insurance you have, they can always rip you off! ( % 0.00) Keep in mind this is MSRP and you can usually find price at % online. ( % -25.00) If you are so rich and do not mind throwing your money, come here. ( % 37.50) Otherwise avoid this place as hard as you can. ( % -29.17)

consumeraffairs

NEGATIVE 😕

2015/0

I have purchased a very expensive bifocal, extra thin, transition lens from Cohen's Fashion Optical at Roosevelt Field Mall and a year later the lens started to discolor and an oily film started to develop that could be removed, making it practically unreadable. ( % -26.25) I was using only the lens cleaner they provide to us to clean and when I told them about it, one to the saleswomen said "Your glasses is nearly two years old and you probably need new glasses." ( % 14.06) This has never happen to me and I just paid over $ for these lens and now I need to get new lens in less than two years - that is a rip off. ( % -1.52) I agree with the previous complaints, DO NOT GO TO COHEN'S FASHION OPTICAL because they sell an inferior product and charging consumers high retail prices. ( % -0.33)

consumeraffairs

NEGATIVE 😕

2015/0

I ordered eye exam and glasses using my UFT voucher from Cohen's on Sunrise hwy, LI. ( % 0.00) Glasses received were not of the correct prescription. ( % 0.00) The glasses were $.. Once getting a second exam from another doctor the glasses received from Cohen Optical on Sunrise Highway, Long Island were found to be incorrect prescribed and improper for my vision. ( % -2.50) On my return to Cohen's Vision to rectify the situation. ( % 0.00) The manager named Glen was unprofessional and told me that he would not refund my money even after he had given me a day warranty. ( % 0.00) This complaint was filed within a few days of one week. ( % -25.00) My argument was that he had given the warranty and I could not trust him to redo the glasses. ( % 0.00) Because of his attitude I will never recommend or use Cohen's services again. ( % 0.00) His attitude was horrendous in my attempt to rectify what is a complete lost to me. ( % 10.00)

consumeraffairs

NEGATIVE 😕

2015/0

After getting an exam for new lenses paid then waited for the lenses to come in. ( % 13.64) After a week or I got a call. ( % 0.00) They came in and went to pick up my regular and sunglass lens. ( % 0.00) When they installed my regular glasses and gave them back to me I put them on and they were worse than my original old lenses, the manager "**" said they will take a while for me adjust. ( % 1.50) After min. ( % 0.00) they were hurting my eyes so they gave me another exam and told me my eyes went out of wack in the week and a half since my st exam and I needed a new prescription, so I told him my eyes didn't go out of wack in a week and / but the "Dr." ** wrote a wrong script. ( % -17.68)

consumeraffairs

NEGATIVE 😕

2015/0

The employees are rude and are liars. ( % -30.00) I was promised that my contacts will be in business days, and I've been waiting over a week now. ( % 0.00) Every time I call to check on the status they have a different story about the reasons as to why they are not in. ( % 0.00) I've been going to them for quite some time and it's always been an issue. ( % 0.00) The doctors are horrible and messed up my prescription several times. ( % -50.00) Also, they refused to give me a refund for the contacts that I've ordered even after I told them that I really need them. ( % 20.00) I paid out of pocket for them so all they care about is money. ( % 0.00) Please run the other way if you see Cohen's optical!!! ( % -24.41) I'm going to get my prescription and will use a different doctor and will NEVER go there again! ( % 0.00)

consumeraffairs

NEGATIVE 😕

2015/0

Cohen's Fashion Optical has to be the worst experience ever - Hylan Blvd. ( % -100.00) There are no words to ever describe the staff and their behavior. ( % 0.00) The manager ** appears to be professional and will patronize you to no end to make you think he is sincere, but at the end of the day, he is just as horrific as his staff. ( % -13.33) I made an appointment on //, and they recommended me to go with progressive lenses, so I did so. ( % 0.00) I went back the following week to pick up the glasses and the old man river said, "I don't have the case and I'm not following off a ladder for you." ( % 2.50) I called the next day to advise them the prescription appears to be incorrect. ( % 0.00) I go in the following Saturday to find out that they gave me the wrong prescription and told me I needed a second pair of glasses, with a new prescription, just for reading. ( % -9.09)

consumeraffairs

NEGATIVE 😕

2015/0

I bought progressive glasses from this store in . ( % 0.00) When I purchased my glasses for $, I bought an insurance policy that I was told at the time would cover the lenses and frames, in the event they were damaged. ( % 0.00) In August of , I left my glasses at the Citgo gas station. ( % 0.00) When I went to retrieve them, the frames were twisted and the lens was scratched. ( % -50.00) When I contacted the store to get the lens and frames fixed, I was told by the manager (the same man who told me the insurance policy I was buying would cover the lens), informs me that the policy did not cover the lens, only the frames. ( % 3.33) He said the policy was only $. ( % 0.00) and there is no way it would cover the lens. ( % 0.00) I explained to him that I asked for the insurance policy because of the amount of money the lens cost me, and that is what they gave me. ( % 0.00) They do not hand out pamphlets when you buy the policy, they just charge you and tell you, you have it. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2015/0

Staten Island Mall Cohen's optical - I went to get a replacement for my husband's glasses, and had my eye examination. ( % 0.00) I was told that my eyes were fine. ( % 41.67) But since I have $ glasses credit from my insurance, the lady tried to convince me to get a pair of sunglasses. ( % 0.00) She showed me some really expensive ones ($), and I told her I just didn't plan to spending that today. ( % -50.00) She then convinced me to get something less expensive, and when I told her "No" politely, she said that if I don't get anything today, I will lose my glasses credit! ( % -39.58) For some reason, I believed her (which I think It was my fault), and got persuaded to give her my credit card. ( % 0.00) A few minutes later, when I realized what I did, I told the lady that I really don't want the glasses, and rather just get my husband's glasses replaced. ( % 0.00) She immediately changed her attitude, and said that once the card was swiped, I cannot return it. ( % 0.00) I felt that she was trying to trick me. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2013/0

In September, I received an eye exam and ordered contact lens at Cohen in Queens Center Mall. ( % -10.00) I had to wait a few days for my contacts to arrive at the store. ( % -20.00) When I went to pick up my contacts, one of the girls had an attitude with me. ( % 0.00) I ignored that and proceeded to ask for her help in filling out the rebate form online. ( % 0.00) When I went home and examined my purchases, I realized they gave me the same prescription in both eyes which is incorrect. ( % 0.00) I called and informed them of their mistake. ( % 0.00) I was told I would get the missing prescription along with a few free contacts as compensation. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2013/0

I visited the Cohen Optical store in Lake Grove. ( % 0.00) During the first visit I was prescribed glasses, which I was told I needed to wear all the time. ( % 25.00) When it came time to purchase frames, the sales representative only showed me the expensive pairs - nothing below $. ( % -25.00) I bought them since apparently I didn't have any other options. ( % -3.75) When I went to pick them up, the prescribed lens didn't work. ( % 0.00) A different doctor did the eye test for a second time and told me that I didn't need to wear glasses all the time, and changed my prescription. ( % 0.00) I decided to change the frames since I didn't want to invest money into something that I needed to wear while watching television. ( % 0.00) The sales representative this time decides to show the cheaper pairs (which I wasn't shown the first time). ( % 25.00) In addition, now they tell me that I can't pick up frames covered by my insurance (which are free for me). ( % 40.00) The customer service doesn't respond to my emails. ( % 0.00) This is very disappointing and I feel cheated. ( % -78.00)

consumeraffairs

NEGATIVE 😕

2012/0

I would give zero stars if possible. ( % 0.00) My girlfriend was lied to her face when she went in to have two sets of lenses replaced. ( % 0.00) She was told it would cost roughly $ for each set of lenses (no frames!) ( % -12.50) because her astigmatism worsened. ( % 0.00) When she questioned the price, she was told "it is because the doctor said this is what you need for your astigmatism." ( % 0.00) So of course she paid, believing it was all medically needed. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2012/0

When I went to purchase a Maui Jim sunglasses, I have purchased the one in the case which was supposed to be sent out to get prescription lenses and returned to me the originals. ( % 0.00) When I went to pick up the glasses (which came in much sooner than expected), I was told the original lenses were not ordered. ( % 15.83) I was stunned, especially since I put a non-refundable deposit and had no choice but to pay for the order. ( % 0.00) I was disappointed that Cohen's Fashion Optical in Wayne, NJ did not honor the agreement. ( % -75.00)

consumeraffairs

NEGATIVE 😕

2012/0

I purchased glasses from a Cohen's Optical on th Avenue and th Street, and before I could pick up the merchandise, I had to go overseas on business. ( % 0.00) When I returned, the store was closed. ( % -10.00) I contacted the corporate office with the receipt of the merchandise and asked what they could do. ( % 0.00) They refused to do anything and told me to contact the franchise department. ( % 0.00) I contacted the franchise department, and they refused to do anything and told me too bad, it has been too long. ( % -37.50) I provided the necessary documentation, and even then, they refused to either credit me or give me a comparable pair of glasses. ( % 0.00) This is fraud, and this company should be investigated for not providing the merchandise they take money for. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2012/2

I and my husband bought a pair of Cartier frame with Zeiss lenses on //. ( % 0.00) They said to wait the most of days. ( % 50.00) Of course, they did not even bother calling us, we decided to call and see what was going on. ( % 0.00) Finally, we picked up the glasses and the lenses were messed up. ( % 0.00) After they sent it back to fix, it came back after a month and the prescription was not good. ( % -11.67) Here we are at the rd month, today is // and they aren't ready. ( % 20.00) I called myself to find out if they were ready because we are leaving tomorrow for Europe without glasses. ( % 20.00) What a shame. ( % 0.00) This company is giving Cartier and Zeiss a very bad name. ( % -91.00) Sorry to all the people that are and were using this company. ( % -50.00) Thank you for reading my story. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2020/0

I opted to utilize Cohen's Fashion Optical in Jensen Beach, FL based upon price point. ( % 0.00) I was looking for an exam and replacement of progressive polycarbonate lenses in my frames. ( % 0.00) A complete pair of progressive frames and lenses including the exam was advertised at $.. ( % 10.00) It was a bait and switch. ( % 0.00) My exam and lenses cost $.. ( % 0.00) I was offered an appointment for pm the following day to have my exam. ( % 0.00) I arrived minutes early but waited minutes past the appointment time to be seen for the exam. ( % -7.50) I had to wait another minutes after that to be told that the lenses would be ordered immediately and that when they arrived I could expect to deliver my frames and wait approximately hours for the new lenses to be cut. ( % -13.18)

consumeraffairs

NEGATIVE 😕

2020/0

I rate them a star in customer service. ( % 0.00) This Cohen's ended up charging me because they failed to check my insurance. ( % -50.00) They erroneously told me my insurance would reimburse me "not to worry". ( % -50.00) Adding insult to injury when I found out my insurance does not reimburse, they refused to work with my insurance and offer a refund so the Insurance could pay. ( % 0.00) Also, initially they seemed careful in allowing customers in, later I could barely keep my ft distance from other customers. ( % -3.50)

consumeraffairs

NEGATIVE 😕

2020/1

Nice doctor and staff. ( % 60.00) Pretty frames. ( % 25.00) ZERO quality. ( % 0.00) Their glasses are the worst quality I ever had; from the beginning the little screws often came off, the temples had to be put in shape all the time, and finally one temple broke off. ( % -39.58) When I took them back Cohen's said their glasses had no warranty and suggested I must have sat on them because the unbroken temple was crooked. ( % 0.00) They proposed that I buy the same frame again. ( % 0.00) I feel ripped off. ( % 0.00) The "made in China" $ emergency glasses I bought four months ago are still in shape. ( % 0.00) Cohen's glasses are a cents value. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2020/0

I went to Cohen Optical to get my glasses. ( % 0.00) I was sold $. ( % 0.00) reading which they claimed would be with contacts another .. ( % 0.00) The glasses did not work with the contacts. ( % 0.00) I called explained to their sales person who I would leave a nameless. ( % -50.00) He is the main salesperson. ( % 16.67) He is rude. ( % -30.00) He promised if I come in they would fix my glasses with a small up charge for the lenses to correct them. ( % -25.00) When I went in they wanted to charge charge me to refit my frames. ( % 0.00) My head hasn't grown and my eyes haven't changed. ( % 0.00) Another $ before I even pay for the upgrade on the lenses. ( % 0.00) I'm very disappointed. ( % -97.50) I used my insurance and now I can't see. ( % 0.00) So I'd have to wait another year before I can use it again. ( % 0.00) And the Raiders aren't even strong enough to read. ( % 21.67) I have to use cheap readers. ( % 40.00)

consumeraffairs

NEGATIVE 😕

2019/0

I won a small claims court judgment in against Cohen's Fashion Optical for $ regarding their poor service located at Broadway, NY , Morningside Heights Branch. ( % -32.50) Cohen paid me $ and still owns me the balance, about $. ( % 0.00) I have the NY Marshal to chase after Cohen's for the money, etc... but in vain. ( % 0.00) Cohen's still owns me the balance as of to date, ... ( % 0.00)

consumeraffairs

NEGATIVE 😕

2019/0

Bad experience. ( % -70.00) They sold unknown brand frame with high price. ( % 3.00) Later I learned that I can get famous well-known frame below that price. ( % 25.00) This is my first time eye test. ( % 25.00) I also not satisfied with my eye test results. ( % -25.00) Two times test but still blur. ( % 0.00) I never go back again. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2021/0

I hate the fact that my optical insurance is only accepted at Cohen's fashion optical. ( % -40.00) I have been to the Patchogue store times over the last year. ( % 0.00) The staff especially the optician are rude. ( % -15.00) My Daughter year old needed new glasses for distance. ( % 11.82) We were talked into progressives as they will help her see the board in school. ( % 0.00) I also ordered a regular pair of distance only glasses for her. ( % 0.00) I was told that if the progressives didn't work out I can return them and they would put single vision lenses in them. ( % -7.14) They neglected to mention paying more money. ( % 50.00) With my insurance I spent $ on both pairs. ( % -10.00) The progressives made her dizzy and gave her headaches. ( % 0.00) When I tried to return them after a week I was told I would have to pay for new lenses. ( % 13.64) We left with a useless pair of glasses as I refused to pay more. ( % 0.00)

consumeraffairs

NEGATIVE 😕

2021/0

I had an eye exam done by Dr ** and she totally screwed it up. ( % 0.00) With her prescription I ordered glasses but could not wear them, I felt faint and everything was spinning even after a week of trying to get used to them. ( % -50.00) So I took the prescription, my old and new glasses to a different eye dr to find out that the prescription is all wrong. ( % -6.59) Now I am faced with a double expense of ordering new replacement glasses and paying double. ( % 4.55) Laura ** promised to take care of the situation but weeks later she is not even replying to my emails. ( % 0.00) This company is a total fraud! ( % 0.00)

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