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Carshield

Source of reviews: consumeraffairs
All times
Number of Reviews
7552
is above the industry average
groupa industry avg. is 143
Number of Sentences
50794
is above the industry average
groupa industry avg. is 1152
Company Sentiment Score
28%
is above the industry average
groupa industry avg. is % 0
% of Answered Reviews
36.11%
is below the industry average
groupa industry avg. is 100
Company Response Time
2.92
is above the industry average
groupa industry avg. is 0
()

Filter Keywords

These words are ordered by the frequency. Most common words reflect the most common themes
Word Frequency ⤵️Positive Percentage ⤵️Negative Percentage ⤵️Category ⤵️
origin764994.575.43
servic413294.575.43
custom228294.35.7
cover225191.198.73
shield220792.117.77
repair197388.0411.8
thank192996.13.6
coverag180993.935.99
warranti173183.8216.18
recommend151696.263.74
claim142887.3912.39
great138399.610.39
repres119296.523.48
payment114593.56.38
contract110990.679.2
experi106693.296.71
problem103493.316.46
inform100695.824.06
polici94186.2113.79
answer92495.893.98
cancel86787.5212.32
everyth86194.955.05
friend84698.721.28
profession81598.431.57
april75900
receiv74292.367.48
phone70888.811.2
explain70697.022.98
money67983.1116.89
dealership64287.4712.3
march64100
never64084.3615.44
2021i63100
pleas62797.242.76
purchas60691.198.6
knowledg60598.81.2
famili59794.445.56
account59291.368.64
person59094.565.44
first55592.187.82

Ngrams Look-up

These words are ordered by the frequency. Most common words reflect the most common themes.
  • origin
  • servic
  • custom
  • cover
  • shield
  • repair
  • thank
  • coverag
  • warranti
  • recommend
  • claim
  • great
  • repres
  • payment
  • contract
  • experi
  • problem
  • inform
  • polici
  • answer
  • cancel
  • everyth
  • friend
  • profession
  • receiv
  • phone
  • explain
  • money
  • dealership

Frequently Used Ngrams

When two or more words are juxtaposed, they are naming as 'ngrams'. Ngram analysis is good for when some concept is defined by more than one words.
  • car shield
  • customer service
  • review june
  • review dec
  • read review
  • recommend carshield
  • extended warranty
  • answered questions
  • friends family
  • repair shop
  • recommend car
  • peace mind
  • recommend car shield
  • took care
  • family friends
  • called carshield
  • service representative
  • service rep
  • credit card
  • taken care

Keyword Profiler

Bubble sizes by positive sentiment scores

Keyword Profiler

Bubble sizes by negative sentiment scores

Sentiment by time

See trends of reviews

Smart Reading

Read all reviews with AI based highlighted Sentences
All Reviews
ⓘ

Sentiment highlighting treshold %: 50

Some reviews are not visible due to performance.

Reviews
Positive reviews
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , My car had a suspension problem ( % 0.00) I was able to call customer service for assistance and the young lady that assisted was very helpful ( % 26.67) She directed me to the right person to address what was needed ( % 28.57) Thank you for your assistance in this matter ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , The customer service representatives are always kind, polite and I never have any problems when I call with a question or concern ( % 60.00) I always receive the utmost respect when I call ( % 0.00) I know sometimes if can get a little bit rough with bills and I have to push back my payment date, so whenever I call to do that, I never have a problem from the customer service worker ( % -9.58) I really appreciate everything you all do to make sure your customers are happy ( % 50.00) Thanks so much ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , We called to get a new policy sent to our home because we couldn't retrieve the old one ( % 11.82) The customer service rep said she would send it immediately and she did ( % 0.00) She also said she would sent one in the mail ( % 0.00) New mileage ( % 13.64) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , Great experience and customer service ( % 80.00) The representative was so very helpful ( % 20.00) She understood me and assisted me in explaining the benefits and cost relations ( % 0.00) She advised me to review the documents to further assist me and if I have questions ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , Not much too comment on ( % -10.00) Asked for price adjustment and one was given without Any problem ( % 0.00) The customer service technician was very knowledgeable and helpful ( % 20.00) I could go on and on about my experience but in the end everything that I requested was given without any problem ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , Great service and though I never had to use it ( % 80.00) It had everything I needed if I had to use it ( % 0.00) ( % 0.00) Customer service was great in giving me information and what its cover ( % 80.00) It included all the major repairs need for your engine ( % 6.25) The cost is reasonable ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , CarShield provided top notch service with helping me get a new transmission replaced on my li BMW from a certified BMW dealership ( % 31.82) The process was seamless without any hesitation on their part when they were made aware of the issue with my vehicle ( % 17.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , I had an issue with payment and the young lady help me get everything completed so my payment was not late ( % 12.50) She was polite, helpful and very supportive ( % 65.00) When I asked her a question she answered it, and it didn't matter how many you asked ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , They are always helpful and informative when I have called ( % 0.00) I truly am grateful that I got coverage with Car Shield when I bought this car ( % 0.00) It has helped when needed ( % 0.00) I live on a fixed income and it has paid for itself already for the next year and a half ( % 1.74) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , Each time I contacted Car Shield I had a positive customer interaction ( % 22.73) Each person was professional and courteous regarding my concerns ( % 35.00) They were well versed in the car shield product ( % 0.00) All my questions no matter how small were addressed ( % -25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , When I needed it to be towed Car Shield was right there to help me ( % 28.57) I am now waiting to get approval to get my transmission fixed ( % 10.00) I hope car shield contacts Aamco tomorrow ( % 0.00) My car is currently miles away from where I live ( % 6.82) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , CarShield responded promptly when getting back with the people that was fixing my call so they would know that I was covered ( % 0.00) And I would like to say that customer service is always polite when I call, and I would also like to say when I lock my keys in my car that was fast and prompt ( % 20.00) Once again thank you CarShield! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , Having to pay $ on top of the $ deductible for repairs that are "covered" defeats the purpose of having the policy ( % 50.00) Don't know if it was you or me that got mixed up, but I'm considering cancelling ( % 0.00) I believe the price of the repairs may have been inflated but there's not a lot I can do about that at this point ( % 0.00) Either way having to take out loans and borrow money from family made for an unpleasant experience ( % -65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , Autopay of my account was not done at end of October ( % 0.00) I called and customer rep took care of it ( % 0.00) This also happened at the end of September ( % 0.00) I called customer service and was told it was a computer glitch or a new system had been installed ( % 13.64) Info was taken and it was to be fixed, but it happened again ( % 10.00) I hope everything is fixed this time ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , The rep really helped and worked my issues out for me and she was very professional and knowledgeable about her job ( % 16.50) She was very kind and friendly and respectful, I wish I could speak with her each time I call, I'm very impressed with her knowledge, give her a good pay increase lol ( % 69.25) Seriously, she deserves it!!!! ( % -81.38)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , She gave me the best customer service and problem solving assistance! She deserves a raise and a promotion! She has great customer care qualities and I know this because I am a supervisor in customer service ( % 90.00) I wish her the best on her career because she definitely would be a great asset to your company! ( % 66.67)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , I bought a used truck, the newest model I had ever owned, Chevy Avalanche, was going to a the beach and the engine light came on and I had dropped a cylinder when the flex fuel system failed ( % -5.00) ( % 0.00) ( % 0.00) Took it to my mechanic and they contacted CarShield, whom agreed my policy covered the problem ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) I was so pleased, a month later my truck did it again on the other side of the engine,,,CarShield covered the repair again ( % 12.50) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) TY CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , Kim was very knowledgeable, professional, patient and friendly ( % 22.50) A person's tone in their voice and their patience is always #; it determines if I want to continue the conversation ( % 0.00) I am just disappointed that I did not qualify for certain coverage and not credited for improvements/replacements ( % -26.79) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , Car towed to our repair shop and I called Carshield claims ( % 0.00) The agent asked me to tell the repair shop to send the repair details ( % 0.00) The same day Carshield agent called me that my claim is resolved ( % 0.00) The next day the repair Shop The Ace Repair Shop called me and said my car is fixed ( % 5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , Received a quick and courteous response ( % 46.67) The vehicle was in for an oil change and the leaks were observed ( % 0.00) I received quick approval ( % 33.33) It took a week of locating and installing the necessary parts ( % 0.00) White Bear Lincoln was where I purchased the vehicle ( % 0.00) This was a smooth, hassle-free experience ( % 40.00) Thank you for being there in my time of need ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , The agent was very courtesy, professional, and explained what was in my package ( % 15.00) She tried to find a different package that would fit my needs ( % 20.00) There was one package that I was interested in so I signed up for it ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , I had an experience with Car Shield that I never want to go thru again, I had a set date for my payment to be taken out and they ignored it and made me have months of fees from my bank of $ ( % 0.00) which equals up to $ dollars that I have not gotten back from Car Shield when they admitted to the error being their fault ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , Good have not futher question it was good, did did not have quetion just glad I signed up and will be happy I joined and thanks again will not need any more help as of right now will call if I have any other ( % 44.51)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , I needed to add an additional vehicle, my daughters ( % 0.00) I felt that the coverage that I had would be awesome for her ( % 100.00) So far, I am very happy with the coverage ( % 55.00) I am sure that we will add another one of our vehicles soon ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , I inquired about a claim on my vehicle and was told I had a email sent to me which I did not receive ( % 0.00) About needing records I requested to speak with my adjuster to get more information ( % 50.00) The person said they/you do not give the adjuster's name or phone number to the customer ( % 0.00) They only communicate with the service/garage where getting it repaired ( % 0.00) I need to speak with the adjuster who is handling my claim! My payments are paid regular every month through auto pay ( % 0.00) I should be able to speak with the adjuster handling my claim to see what is going on! ( % 62.50)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , I was very pleased with the friendly and knowledgeable agent that helped me ( % 51.25) Thanks for being a great company and have a great staff working for you ( % 60.00) So far, everything that I’ve experienced with CarShield has been positive and satisfying! ( % 43.81) ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , I called Car Shield about my repair claim and everything was handle with my dealership with ease ( % 0.00) I didn't have to do anything other than check to see if my car repair was covered within my car warranty ( % -12.50) I am happy so far with my Car Shield purchase ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , My experience with Carshield was exceptional ( % 66.67) Each representative that I talked to seemed very personable and wanted to make sure that I understood what my Platinum contract entailed ( % 35.00) It was well worth the call! The wait time to talk to someone was at a minimum amount of time ( % 37.50) Simply amazing! This was my very first time calling Carshield and I can truthfully say that it was indeed a great experience ( % 59.38) I definitely will encourage others to become a Carshield member ( % 0.00) You certainly can save money and be assured that you will be taken care of in a caring matter ( % 21.43) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , Customer Service did a very good job in meeting my needs, I could recommend this company to friends and family ( % 91.00) Job well done to the complete team ( % 10.00) Car Shield is number in my book ( % 0.00) My only issue is that I have Mercedes Benz, one is covered by CarShield, the other is not ( % -6.25) My local Mercedes Benz Dealership (Charles Barker of Virginia Beach Va) doesn't support Car Shield claims ( % 0.00) I need a certified Mercedes Benz Dealer to service my vehicle, the other Dealer is miles away ( % -12.50) Please HELP ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , The Customer Service Rep I spoke with today made be feel valued as a customer! She was positive and patient with me as I wanted to change my payment date! An excellent representative of what customer service should be everywhere! ( % 64.20)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , CarShield's services were quick, efficient and easy to use ( % 38.33) I am very happy with the courtesy and professionalism I was shown ( % 100.00) This insurance is well worth the cost and peace of mind ( % 30.00) I would recommend you to my family ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , The lady I talked with in the billing dept was very nice and very helpful ( % 49.00) She took care of my request I had asked about ( % 0.00) She took my payment info and changed my due date that I had requested from the beginning of my coverage ( % -12.50) Will be willing to use customer service more often ( % 37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , Good experience ( % 70.00) I'm happy with the service and your service team is always very helpful and polite ( % 50.00) My transmission has gone out and they are doing everything to help me get it done ( % 0.00) So that's so much ( % 20.00) Put me in your next commercial for my testimony ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , Engine light is on and there is a sound that is loud when I hit the gas pedal ( % 30.00) The sound is so loud, that anyone on the outside of the car can also hear it ( % 16.67) I noticed that I have to gas up more frequently recently ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , Very pleasant from the time they answered the phone until disconnect ( % 95.33) I think I will be pleased with this decision ( % 50.00) The rates are reasonable and I will tell others that I know about CarShield ( % 20.00) As far as now thank you ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , CarShield did not pay for the entire issue ( % 0.00) The water pump went out along with the heater core hoses which are all related to the problem ( % 0.00) The entire bill should have been paid for ( % 0.00) Wasn’t satisfied with this experience which was my first claim ( % 37.50) The covered items are very slim ( % 20.00) Not sure if it’s worth having a contract for $ per month ( % 2.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , Apparently CarShield is believing the crap by a company that wants to take advantage of people ( % -18.33) What they said caused problems with my truck due to tire size is false ( % -26.25) This type of damage would have taken more than months of driving with the tires like this ( % 50.00) These tire have only been like this for less than days ( % -8.33) Truck has sat in front of my apt more than being driven ( % 55.00) Please explain this ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , Everyone that I felt with professional and helpful ( % 10.00) I was treated that my problem was priority and can be worked out ( % 0.00) I was told even though I was a month behind, and still treated as a key player ( % -20.00) They made me feel part of a family ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , I have to service on my way ** car ( % 0.00) I got a little bit now ( % -18.75) I have another one and I’m coming back to the program to put in the service on it open ( % 0.00) I will get the same service in the same low price that I had like $ a month ( % 0.00) It is worth it ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , Straight to the point and resolved about a promotion letter for family and friends only that I will be telling my whole family about getting CarShield for new or used cars ( % 13.41) My daughter told me about car shield after her car was damaged and totaled out ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , I'm giving you CarShield a star because for Emily who I talked to earlier and the other young lady ( % -0.83) I love all of the team ( % 50.00) Everyone is so polite and nice to the customer ( % 60.00) Me from the very st day ( % 20.00) You all show love which is good ( % 60.00) I would give you a star if I could thank you all for being the best ( % 100.00) God bless you all of you my family ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , I bought coverage for my Dodge and no longer have it ( % 0.00) I had it a long time but got a new car because it was in a accident ( % 4.32) Don't know what else to say but thank you for your service ( % 0.00) Great ( % 80.00) Fine ( % 41.67) Will use you again if I need you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , Did not receive any service ( % 0.00) Just info ( % 0.00) Thank you so much for that ( % 20.00) It was very helpful for the future ( % 10.00) Also the customer service representative was very informative and courteous ( % 40.00) Our car was taken care of right away ( % 28.57) Thank you very much! Sincerely Theresa ** ( % 50.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , We had an issue with the Windshield Wiper ignition switch and blanker assembly ( % 0.00) The Wipers wouldn't go off even when the vehicle was off ( % 0.00) We had to replace in its entirety ( % 0.00) CarShield covered the cost, minus the $ deductible ( % -10.00) AWESOME!!! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , I am new to CarShield and my experience has been very good so far ( % 38.21) I was a little skeptical however, the customer service has been excellent and calmed my anxiety ( % 10.42) I would highly recommend Car Shield to family and friends ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , I had to change my credit card number, had to cancel old card and got a new card ( % 11.82) I had to change my credit card, my old card had to be cancelled due to fraud ( % -1.25) It took a few days to get a new one ( % -3.18) Then I called ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , The customer service reps with whom I spoke were both pleasant and knowledgeable ( % 73.33) They not only got me back on track, but the conversations were not drawn out nor confusing ( % -10.00) I have no reservations with regard to whether I would recommend CarShield to a friend or relative ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , Being a new customer, I have had only good customer service from the staff ( % 27.88) Overall happy with the response I received from the staff ( % 40.00) I would definitely recommend this company to anyone needing coverage ( % 0.00) Thank you Carshield for the excellent customer service ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , Car Shield Agents have good customer service, every time I called there it's been helpful, I had a few problems with my car, each Dept ( % 25.00) that I had to speak to, gave me the right info ( % 28.57) to use with the auto shop, the auto shop that I took my car to didn't do anything to my car, so I called a Agent at Car Shield, they helped me get my car from them, to take my car to another dealership, I appreciate Car Shield and their Agents, I would truly recommend Car Shield to anyone, you won't be sorry that you joined their Insurance co ( % -50.00) , I'm so glad that I did, ( % 50.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , Hi ( % 0.00) Yes I was in hospital for the month of September and October with open heart surgery and quadruple bypass and a pacemaker ( % 0.00) So I was out of work ( % 0.00) Carshield was nice enough to give me a second chance until I get back on my feet - even gave me a better deal ( % 22.00) Thank you ANGELO ** ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , I think this Car Shield program is awesome to have and I am very satisfied with the help with the agencies I spoken with ( % 82.50) They very, very nice patient and understanding ( % 78.00) They very patient ( % 20.00) Keep up the good work! ❤️ ( % 87.50)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , Great, friendly, competent and easy to understand CSRs ( % 52.71) Had all my questions answered in my first call, I could not get back to the person that was helping me due to call drop on cell system ( % 4.17) The second person I got after the call was dropped was really good as was the first one ( % 31.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , Sutherlin Nissan in Canton GA ( % 0.00) GA ( % 0.00) I was charged over $ for a new air compressor ( % 13.64) Your company paid over $ and I paid over $ ( % 0.00) Why did I have to pay so much? I don't understand why I had to pay more than my $ deductible ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , Daniel answered my question very clearly regarding the process of bringing my car in for service and how the system worked ( % 13.00) She was very helpful ( % 20.00) The phone was answered very quickly ( % 43.33) I feel much better now since this is my first time having to contact Car Shield ( % 37.50) I feel good about this process now ( % 70.00) Thank You ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , My recent is not my complaint, even though it was not any better ( % 6.67) In the month of September, I My self and my wife broke down and waited for more than hrs, we talked to different agent suppose to be helping and never received help ( % 11.48) One of the towing companies lied and said they tried to contact me, but my cell phone never left my hand ( % 0.00) Is that good service ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , It was a a great transaction ( % 80.00) The agent was very knowledgeable and explained everything that would be covered and what payments and date of the coverage would happen ( % 20.00) What would be covered and for how long for completion of payments and how much is deductible ( % 7.50) What would be with the coverage And five year coverage ( % 0.00) Thank you for making it an enjoyable experience and I am now a very happy customer ( % 75.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , There is not much to say as I was just changing credit cards for monthly payments ( % -10.00) The woman who I was talking to told me I could save some money if I paid $ while on the call, which I did ( % 0.00) I appreciated the offer as money is pretty tight these days ( % 9.05) She was polite and helpful ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , A hole in my exhaust pipe ( % 0.00) I was checking on my coverage through CarShield ( % 0.00) The agent looked my coverage up and we narrowed it down to an exhaust valve ( % -15.56) He mentioned that I should take my vehicle to a ASE certified mechanic to run a diagnostic on the vehicle to get a result ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , I had requested to add a vehicle to current contract ( % 0.00) I was given a new contract with higher service level ( % 19.32) This also included a payable deductible for the service ( % 0.00) This completes my comments on the service I requested and received ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , My car wouldn't start ( % 0.00) I called CarShield ( % 0.00) ( % 0.00) ( % 0.00) Within the hour Car Shield had my car towed to the repair shop and repair work was initiated ( % 0.00) Car Shield representatives were courteous and efficient ( % 60.00) I really appreciate what Car Shield does to help get my car back on the road ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , The customer service representative was awesome ( % 100.00) Ms ( % 0.00) ** really relieved the pressure by providing me with other alternatives to pay ( % 3.75) With so much going on it felt good to speak with a human being that understood and addressed the problem immediately ( % 30.00) I would definitely refer to service to others ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , I will never ever deal with a company like this again ( % 0.00) I also told at least or more of my family members to cancel their contract with them because they are not right ( % 1.90) I spoke with a representative on -- at am and she was soo rude ( % -30.00) She should have stayed home ( % 0.00) The fact is that she doesn't want to help at all ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , The staff and personal are always friendly and knowledgeable ( % 18.75) I never have no problem with them ( % 0.00) They are always thorough and polite and knowledgeable ( % 0.00) I always have a great experience when talking with the staff and the personnel at CarShield ( % 80.00) I would recommend them to friends and family ( % 0.00) Thank you very much ( % 26.00) Have a great day ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , Had to have the power steering pump replaced ( % 0.00) You paid little over $ ( % -18.75) I ended up paying almost $ ( % 0.00) You show on tv of bills being paid in full so how come I have to pay so much? I’m paying about % and you're only paying about % of the bill ( % 18.33) What am I’m paying for? ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , I was skeptical at first because there were other positive and negative reviews but my experience was amazing ( % 2.54) My dealership processed the claim ( % 0.00) I received quick calls from customer service ( % 33.33) I submitted my service records and they gave payment to my dealership ( % 0.00) I am extremely satisfied with my experience and have recommended family members ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , I was very happy with Service Experts but I had a preexisting condition that was not covered in original agreement so I was unable to utilize your insurance at this time ( % 29.17) Thank you so much for the help I receive from your helpful staff ( % 20.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , I spoke to a very nice person today and he explained everything that is taking place to see that my vehicle will be fixed as soon as they get parts or priced and totaled ( % 44.00) I hope he is for real because I found this vehicle for my husband and he loved it ( % 45.00) Thank You & God Bless ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , I didn’t have to use my Car Shield at least not yet ( % -30.00) I called the company just to find out how to use it, me, the agent was very kind and explained what I needed to do ( % 78.00) I would recommend Car Shield and in fact, I have ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , Replaced Cadillac with Jeep Grand Cherokee ( % 50.00) Was very satisfied with the services rendered and in a very timely manner ( % 42.50) Would recommend Car Shield to anyone ( % 0.00) I'm able to keep the Diamond W Elite coverage for the transfer from the Caddy to the Jeep ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , Hello, I just signed up for policy/Insurance with you and so far I am receiving immediate responses every time I call and very respectful and knowledgeable customer service ( % 37.50) I am very happy with my decision to join you and would recommend you to my friends! Thank you very much! Have a great day! ( % 77.50)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Renewal of credit for visa debit card was required ( % 0.00) This was done very courteously and thank you for your help ( % 78.00) My assistant took the time to find out who I was and what I needed to assist me ( % 0.00) I am yrs old and this was especially appreciated ( % 25.00) She read back my information to be sure it was correct ( % 25.00) I appreciated her help ( % 20.00) Thank you very much ( % 26.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Cam sensor replacement after hour wait but CarShield did their part fine ( % 41.67) CarShield was there very professionally and quickly with support when we needed them to ( % 23.17) The support was very good and was exactly expected and what we wanted out of Carshield ( % 40.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , So understanding, and helpful for change, outstanding service ( % 50.00) Thankful for Car Shield, the lady was so quick to get things changed around for us at our time of need, highly recommend from us ( % 24.67) So glad we chose this company ( % 50.00) Thank you ( % 0.00) Laresa Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Good ( % 70.00) Needed to add car ( % 0.00) Enjoyed the haggle but not everyone does ( % 50.00) Some people may become angry if they realize they could have done better ( % 0.00) Can they call back and ask for a better price ( % 25.00) I'll be glad when I get through my weighting days as it will take me some time to put the miles on ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I don't have any problems with Car Shield customer care ( % 0.00) I am always treated with respect whenever I speak to one of the customer service people ( % 0.00) I feel like a respected customer and am treated like I am someone special ( % 35.71) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Having Carshield was right on time ( % 28.57) Did not think I would have needed it ( % 0.00) But I did ( % 0.00) So thank you Carshield ( % 0.00) I did not have to talk to you directly ( % 10.00) But when needed the service it was great ( % 80.00) Meaning that it was taken care of ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , My issue was that I couldn’t make a payment because of credit card fraud ( % 0.00) I had to go and get that straightened out before I could make a payment ( % 0.00) Leslie was very professional and took care of my issue ( % 13.00) Very good experience in my opinion ( % 91.00) Thank you! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I wanted to check my account ( % 0.00) The service person assisted me very well ( % 20.00) I would recommend car to everyone ( % 0.00) I see the commercial on tv and wanted to join the service ( % 0.00) CarShied seems as if it is a good company to get service from ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Everything was easy ( % 43.33) I couldn't be happier ( % 0.00) I got what I needed ( % 0.00) The conversation was friendly and made me feel welcomed ( % 37.50) Everyones should have the skills to help customers the way I was helped today ( % 0.00) Thanks! Your customer Jon Q ( % 25.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Battery will not stay charged or electrical related issues, the battery has been deep charged twice ( % 0.00) Blower for air conditioning and heater ( % 0.00) There is leaves that has collected and the dashboard needs to be removed to clear them out ( % 10.00) The blower isn’t blowing with force to properly keep the vehicle cool or warm enough ( % 23.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , It all worked out but with reviews and approvals it delayed getting my repair started and completed causing issues for me and no vehicle to drive and not qualifying for a rental ( % 0.00) My wife is a nurse and subject to being called in / ( % -16.67) And I had doctors appointments I had to cancel ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Fast easy month renewal ( % 31.67) It is reassuring to know if I should ever experience an issue with my vehicle Car Shield will be there ( % 0.00) The customer service was a pleasure to deal with ( % 0.00) I have, and would again recommend Car Shield to friend and family ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Read the notes in my file ( % 0.00) Your rep told me that I owed $ more than the $ deductible because my repair shop charged for more hours than allowed ( % 50.00) I had to pay $ plus the $ deductible ( % 0.00) Your customer service rep would only say that she was sorry ( % -25.00) She did not try to solve the issue ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I just wanted to thank everyone at Carshield for helping me to at least get three of my payments back because of the mix-up in what I was thinking I was paying into ( % -15.00) You all are very much appreciated for helping me ( % 20.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , It's a Great Service and the concept of Auto repair protection service is needed ( % 80.00) One never knows what lies ahead ( % 0.00) It's nice to know when that time arrives you got Carshield to help you through the financial barriers for for Auto repairs ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , My doctor says I’m not able to drive anymore, so the car is being sold ( % -25.00) I will tell my son & his wife to contact you when their factory warranty ends ( % 0.00) Although I never had to use your service it was nice to know it was there ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , The cancellation of the contract was due to the sale of covered car ( % -12.50) There was no dissatisfaction with CarShield ( % 0.00) We would consider Car Shield again in the future if needed ( % 0.00) The cancellation process was very easy to handle ( % 56.33) Customer service reps were good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Is to repair my truck that is at Ron Craft Chevy ( % 0.00) The repair that I need is the upper and lower arm bar ( % 0.00) I need a oil change ( % 0.00) I need complete fuel flush ( % 10.00) I need a brakes also ( % 0.00) CarShied is the best thing that I have put my money into ( % 100.00) Thanks carshield for all you all do to help people with less stress to have to worry about their car repair ( % 1.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I had it set up on my Visa card and didn't realize the payment had been declined ( % 0.00) I thought I had it on my Debit card and she changed it to that method of auto-payment ( % 0.00) The best thing was that I had no problem understanding her--no foreign accent ( % 43.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Required to obtain a new Debit Card with updated Account Number ( % 13.64) Needed to provide Debit Card Acct Number to CarShield to allow for Auto Deduction ( % 0.00) Car Shield Representative was very helpful, was knowledgeable and proficient ( % 20.00) Would recommend Car Shield to all family members and others, should the occasion arise ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Answer all my question ( % 0.00) No problem, answer phone very fast, no waiting, no high pressure, just the fact ( % 9.00) If company stays true, and does not cut corner, it might be as good as American Express in answering the phone, etc ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I have not needed to do any claims yet on my vehicles ( % 0.00) I must say I love the pricing and dealt with this company many times and have nothing but good things to say about Car shield ( % 56.67) Thank you for great service and prices!! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , My purchasing experience was very good ( % 91.00) The representative effectively answered all my questions ( % 60.00) Keep up the good work ( % 70.00) If and when I use this policy if the service at that time is as good as my purchasing experience I will be very happy ( % 85.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , The representative was friendly and knowledgeable about the plan and carefully explained the coverage and the monthly charge ( % 13.75) They explained that the policy went into effect immediately ( % 0.00) Also advised me that the policy and ID cards would be sent to me by mail very soon ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I believe CarShield to be a company who plays the shell game ( % -40.00) On television and on the phone they make it sound like everything is covered and you don't have to worry about any expensive repair bills ( % -5.00) On television there were no disclaimers when I purchased ( % 0.00) I carried it for a year and finally dropped them for valid reasons ( % 0.00) They send the contract after you set up payment and most of the contract is a play on words ( % 50.00) Here are my experiences and I wonder if I can be part of the class action suit ( % 10.00) It's not enough money to file a separate lawsuit but they must be stopped ( % 0.00) ) I had an oil leak start with cold weather ( % -60.00) It was determined by Meineke to be a cracked oil filter housing which is plastic and known to crack on Jeeps especially in cold weather ( % -100.00) I had to fight and make countless calls to get it covered as did Meineke ( % 0.00) CarShield said they would have to send the part themselves and wouldn't let Meineke purchase from their own vendor ( % 60.00) Meineke said we can't warranty a part that we don't purchase ( % 0.00) After many weeks they finally paid for the repair ( % 25.00) ) At the same time I had a window regulator on the passenger side acting up ( % 0.00) When CarShield sent out an inspector they said it was working fine and they wouldn't pay for it ( % 41.67) Meineke told them as well as myself that it was not working properly although it was intermittent ( % 0.00) CarShield wanted me to go until it failed and the window stayed rolled down and wouldn't close even if it was in a rainstorm or let's say at a mall where I would have to leave the car parked with a window rolled down ( % -27.04) I finally got them to agree to let me videotape when it wasn't working properly so they could see how it hesitated and wouldn't roll up ( % 0.00) Once I did that they said that wasn't good enough but after countless calls from Meineke and myself stating it was easy to see it was not working correctly they finally paid for the repair ( % 22.67) ) I had an ABS warning come on ( % 0.00) A mechanic determined that it was a driving wheel clock spring ( % 0.00) CarShield stated it wasn't specifically listed as a part that could be covered and they wouldn't cover it ( % 0.00) It was over $ for the repair and my airbags weren't working when that shorted out ( % 0.00) ) On my automatic transmission the "slap stick" mode quit working most of the time and would stick in one gear ( % 50.00) The mechanic determined that I needed a shifter assembly which had a module with switches in it that engaged when shifting ( % 0.00) CarShield stated they don't pay for a shifter assembly, only a internal transmission failure and they would also only cover modules and solenoids ( % -7.92) Because it was a module with switches instead of solenoids they said it wasn't specifically covered ( % 0.00) They again make you think that you don't have to worry ever again about breakdowns and costly repairs ( % 0.00) Now they state that they cover parts instead of all breakdowns as they used to lead you to believe ( % 0.00) They use legal jargon to get out of paying for almost all repairs in my estimations ( % 20.00) I had never used an extended warranty company ( % 0.00) It makes it worse that CarShield is just a marketing arm saying whatever they need to and they have a third part administrator handle the claims and I would venture to say that % or more claims are turned down because of them specifically not listing parts and therefore it isn't covered ( % -1.39) I am better off now saving the monthly payment and using it to pay for repairs rather than hassle with every single claim that is filed ( % 21.43) It is a very shady operation and it is no wonder that a class action suit has been filed because of their practices ( % -11.25) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I was just wondering the steps I needed to take should I need to take our vehicle in for service ( % 0.00) The customer service staff was very informative and helpful ( % 20.00) She took time to explain and answered my questions ( % 0.00) She explained that any Chevrolet business would accept or has done business with Car Shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , My car repair experience using CarShield car repair insurance with a five star review outstanding service, Totally hassle free with great customer service ( % 42.50) They let the car repair service (Virginia Auto Service) to handle the claim Through CarShield ( % 0.00) Out of $ car repair bill I only paid that includes the deductible! Thank you Car Shield ( % 0.00) I’ll recommend you to anybody who wants repair insurance on the vehicle ( % 20.00) I am not disappointed in any way, shape or form ( % 37.50) Well worth the $ a month I pay to Car Shield for Car Repair Insurance! ( % 37.50)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Car Shield is very awesome ( % 100.00) We appreciate you fixing our car at the much needed time in our lives ( % 20.00) ( % 0.00) Your tops in our books! We needed our motor mounts changed and you all stepped up to the plate and hit a home run!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Did not need the coverage for the new truck I'm upgrading to ( % 13.64) Decided to trade in my current truck for a new one ( % 6.82) Thank you for all the service you gave me over the phone and processing my refund in such a timely manner ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I am thankful they contacted me that my payment didn't go thru my credit card ( % 0.00) ( % 0.00) ( % 0.00) They called so I could give a new card since my previous card had been compromised ( % -1.52) ( % 0.00) Without them calling me my services could have been cancelled ( % 0.00) I am grateful that they did contact me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I was in an accident and needed to cancel one of my vehicles off the plan, the rep on the phone was very nice and understanding regarding my concerns and why I was canceling ( % 78.00) She offered her condolences for our loss in the family and offered your services on a future vehicle ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I received SUPERB customer service from all of the representatives ( % 100.00) I was being short because I just responded to the survey just minute directly before this popped up ( % 5.00) I am indeed VERY GLAD to have CarShield as part of my vehicle's care ( % 65.00) THANK YOU! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Very professional and polite ( % 13.00) They are truly on top of their craft along with knowledge about certain parts of a vehicle ( % 35.71) The customer service rep I had was very professional and took the time out to listen ( % 13.00) She needs a raise ( % 0.00) Thanks again ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Vehicle broke down on the side of the road ( % -15.56) Towed to shop in which it sat for three weeks from // to // ( % 0.00) Now CarShield finally picked it up and took it to a reliable shop to be worked on ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Contacted Carshield to obtain information about the coverage of my policy for my vehicle ( % 0.00) Representative advised me that towing and repairs would be covered by my policy ( % 0.00) I was relieved and thankful I have Carshield ( % 0.00) ( % 0.00) Turned out that my auto repair is covered by my car warranty by the dealership and I will be covered ( % 0.00) I was dealt two Aces ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Have not had to use the service yet, but so far when I have called with questions, they have been excellent! I have had to call to make payments and they have always been very helpful, and they got me in and off the phone very quickly ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Excellent service ( % 100.00) Educated me about the true cost of the warranty that the bank offered ( % 35.00) Later when I was having trouble printing my contract from the e-mail pdf link ( % -10.00) Offered to send copy of the contract from the customer service office ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Your account representative was very helpful ( % 20.00) Very polite and tried to make sure that everything I had questions about were answered ( % 35.00) I am so glad that I switched from Endurance Car Care ( % 50.00) I had an electrical issue with my driver's window and I paid over $, for my contract ( % 0.00) It was the only thing I ever claimed in the five years I had it ( % 0.00) I got charged $ ( % 0.00) They said it wasn't under my coverage which I had all electrical on my contract ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , We sold our car and canceled the one contract ( % 0.00) The process was fast and easy ( % 31.67) We had needed a tow the week before and the process was easy ( % 43.33) Tow driver even arrived early, was friendly and helpful ( % 23.75) Didn't even receive a bill ( % 0.00) :) ( % 50.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Exchanging vehicles off and on, took one off then added one back on ( % 0.00) It was a very easy time to do ( % 56.33) The representation was awesome and really was glad to have called ( % 56.67) I had coverage I didn’t realize I had ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I am in the middle of a claim now, stay tuned ( % 0.00) So far, it has been "Columbo, "one more thing, Sir" ( % 30.00) I will see how things go from here ( % 0.00) I am now waiting on the parts procurement department and yet another review after two or three conversations with my repair shop ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Updated on //: CarShield ultimately denied us payment for service to our vehicle ( % 0.00) -Nothing was resolved in favor of the consumer ( % 0.00) -CarShield did not offer service repairs owed to consumer on our vehicle ( % 0.00) -And CarShield kept all the money, on three policies for three months ( % 0.00) (nearly $) CarShield did not do that either and kept our money and did not pay for service on our vehicle cost us another $ ( % 10.00) In order to get use of our vehicle and get it back ( % 0.00) This is further unsettling and very wrong ( % -38.33) Updated on //: Do not deal with CarShield ( % 0.00) Continuance of prior review and update: As, of today, we have pursued complaints with FTC, BBB, and testified on carshield website and etc ( % 0.00) In light of doing all that, "Carshield has blocked us from making honest testimony on their site and/or Facebook (in their ads) ( % 50.00) So, that consumers do not see anything negative and all that is truthful about carshield's fraud ( % 10.00) "All that may prevent sales, prevent ongoing consumer abuses" ( % 0.00) ! Because carshield does/will relentless ignore consumer claims, insistently continue with its false advertise, will wrongfully add harassment to consumer daily life! Carshield has called here four times by noon, "To offer more abuse (does consistently on phone calls) and does completely ignores written responses--to the customer? Ask yourselves, why? "Carshield will not/did not/does not honor anything carshield states and carshield is actually further misleading and entrapping the consumer ( % 7.50) As it holds our vehicle hostage (wks to date without use) by failing to pay on claim ( % 0.00) While, after being served written notice due to carshield's full neglect to services, carshield does ( % 11.25) ( % 0.00) ( % 0.00) ( % 0.00) Continues to take consumer money for their fraudulent premiums!" Furthermore, carshield will refuse to refund premiums (all carshield has wrongfully taken "Due to carshield's neglect ---to providing services owed and repairs") wrongfully taken from your accounts, no matter what you provide to them in writing ( % -12.50) Avoid phone conversations that will not provide positive outcome but more wrongful harassment and total ignorance ( % 24.24) Original: We pursued CarShield based on its (now know false ads and false positive review on the website) celebrity endorsements and and website reviews and because we are/were in desperate need of repairs to our vehicles and could not afford to pay --full out of pocket ( % -7.46) All, that CarShield says it does offer, in all its ads, and what it says to assured customers ( % 0.00) ( % 0.00) At providing quoting price for premiums ( % 0.00) So, based on all affirmation and disclosures provided we decided to purchase policies and pay on three premiums on monthly bases to assure that our vehicles would be fixed, when needed ( % 10.00) A month in a half later we did unfortunately need repair to one of our vehicles and filed a claim with Carshield ( % -22.22) Carshield immediate caused complication, made demands for review, contradiction to all its advertised and says through celebrities' endorsements ( % 0.00) After, meeting all their undisclosed demands, written documentation they demands from us, having the mechanic send them written invoice of repairs and prices to make repairs and having been made to paying an added $ ( % 0.00) to the originally quoted premiums on that vehicle ( % 37.50) ( % 0.00) ( % 0.00) ?Carshield denied our claim and refused to pay for full repairs to our vehicle as advertised and did not allow us "To only be responsible for co-pay of $?" after a month of trying to get carshield to honor its ads, the vehicle remains being held hostage, at the mechanic's garage ( % 18.33) Because, now after paying Carshield $ ( % 0.00) on premiums (that it took regardless of denial), we can not afford to pay in full, to get car back, Carshield has and refused to return ( % 17.50) ( % 0.00) Three months' worth of premiums "They have taken"? This is not legal procedure, is total fraud, Carshield ads by celebrities are totally misleading, Carshield is falsely advertising, and the consumer is being totally exploited by Carshield ( % -3.33) Carshield is take from those less fortunate and in desperate need of their vehicles ( % -12.22) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I feel confident with the protection I have with Car Shield and the service I would receive in case my car breaks down ( % 17.22) Should I need Car Shield for towing I am grateful there would be no problems ( % 0.00) I would recommend Car Shield to everyone with no hesitation ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Representative was very fast in handling my request ( % 26.00) She had all the data of my account to know who she was talking to ( % 0.00) She even made my payment today instead of waiting for October the Ninth ( % 0.00) Have a very good and wonderful day ( % 95.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Elcardo ** was very helpful ( % 20.00) He explained why I was a candidate for the Platinum level of the contract ( % 0.00) I hope that when the comes for a claim I will have no or little problems ( % -18.75) I do my ordinary service ( % -25.00) I know now I must keep records ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , CarShield was very helpful to me ( % 20.00) They assisted me from beginning to end ( % 0.00) Very courteous and knowledgeable of their job ( % 78.00) I hope every experience would be the same ( % 0.00) I’m glad I made the switch over to take care of my car ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I never had an issue with CarShield at all ( % 0.00) I'd DEFINITELY recommend them to anyone whose warranty has expired ( % 0.00) They take care of everything ( % 0.00) It was worth every monthly payment, and I'm glad I chose them ( % 40.00) And it was just was easy to cancel the policy when I traded my vehicle, and I'm even getting a prorated refund ( % 43.33) Yey! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Really haven't been able to use the services yet but I'm planning on it soon and hopefully all will be ok ( % 40.00) I almost didn't want to pay but my spirit told me I will need it and the price is very reasonable ( % 26.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , She was very nice and understanding and very personable ( % 49.00) She gave me the insurance that I would be able to maintain the protection at an affordable rate ( % 50.00) She kept me up to date as to what was going on with the system if there were any slight delays ( % -16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Well to be honest while under coverage I had no need for repairs or service from Car Shield ( % 60.00) I sold the car and dropped the coverage ( % 0.00) I asked for a quote to cover the Mini Cooper and was not prepared to pay $+ dollars per month more to go from one turbo car to another ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I am disputing the fact that I bought the contract from CarShield but it's American Car Shield that I have to deal with and they are refusing to cover all the cost for this repair and that I must pay $, ( % 0.00) plus tax ( % 0.00) To make matters worse, Toyota will not guarantee the parts that AAC wants to send them to put in my car, and for good reason! So if the AC fails months from now and I'm facing more charges, what happens then? Fix this because my husband's life depends on it ( % 13.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Called to make payment and update payment information ( % 0.00) Representative was very helpful ( % 20.00) Did not have to be on hold very ( % 20.00) I appreciate not being kept on hold as I have a busy schedule and so long wait times are not feasible ( % 2.50) Thank you for your service being offered ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Very happy with the coverage, and customers service, I will highly recommend Car Shield to all my family members and friends, thank you ( % 58.00) I heard about your company when listening to a talk show Mark Levine, he praises your company ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , When my vehicle needed repairs it was covered % ( % 0.00) I did not have to pay out of pocket ( % 0.00) Great coverage to have ( % 80.00) I would recommend Carshield to my friends and relatives ( % 0.00) This was the best I could have chosen for my vehicle at the time of need ( % 100.00) I currently have a new vehicle and I'm no longer in need of this coverage ( % 6.82) Thank you Carshield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I needed to change our address and banking information ( % 0.00) The representative made it really easy ( % 43.33) The representative was very helpful in getting everything taken care of ( % 20.00) I appreciated the time and effort that the representative took to get everything handled ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I had to replace a mirror on my car for $+ and was hopeful that it would be covered, but it was not! The lady who answered my call was kind, but not very helpful or empathetic in her reply and I asked her several times! ( % 16.67)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I love CarShield ( % 50.00) They're the best ( % 100.00) ( % 0.00) ( % 0.00) I was really unsure about getting coverage but I did and let me tell you it was worth it ( % 25.00) My transmission went out and CarShield came to the rescue ( % 0.00) ( % 0.00) ( % 0.00) They replaced it and I only paid a small deductible of ( % -12.50) Once again thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Excellent ( % 100.00) Great customer service ( % 80.00) Polite ( % 0.00) Professional ( % 10.00) To the vehicle in question ( % 0.00) Very good and accurate ( % 65.50) I would most definitely tell a friend and family members ( % 25.00) In fact I recommend CarShield to all of my peoples ( % 0.00) This is by far the very best customer service I've ever had ( % 55.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Plain and simple, a big rip off ( % -7.14) Never explained specifics yet quick enough to take payment ( % 16.67) BBB will be notified ( % 0.00) Everything I asked about coverage was not covered and I was never notified on my phone number but my wife was notified instead of me being notified ( % 0.00) Not very professional on y’all’s part ( % -3.85) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Asked if a part was covered ( % 0.00) I was asking about the thermostat ( % 0.00) The service representative looked up my policy to verify that it was not covered ( % 0.00) The representative was very professional and polite ( % 13.00) This was the first time I had to call and it was a pleasant experience ( % 49.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , The customer service rep who helped me was very helpful, nice person who took excellent care of me ( % 60.00) She looked my account up that I already have with you guys and helped apply the proper discounts for my account ( % 0.00) I greatly appreciated her attention to detail with my account ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Cara was wonderful to deal with on the phone! She was patient and professional ( % 55.00) (And a breath of fresh air in our usually stuffy world!) She took the time to send me an email that outlined my contract and suggested that I print it out for my upcoming road trip ( % -0.63) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Very helpful ( % 20.00) Took care of all my needs quickly ( % 33.33) Answered all my questions in a timely manner ( % 0.00) I would differently suggest CarShield to my family and friends ( % 0.00) Price is very competitive with other extended warranty company ( % 3.75) Very knowledgeable and positive energy during phone call ( % 21.36) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , By the way, the payment problem has now been remedied, per the service contact at the dealership ( % 0.00) At least all is well now, but certainly the problem was not addressed in a timely fashion ( % -4.29) Again, is there any way to prevent this sort of payment delay problem in the future? ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I recently took my Lexus into the dealer for service and the service rep told me that there was a problem with my CV axle and it would cost about $ to fix ( % 0.00) I informed him of my coverage and he called and filed the claim ( % 0.00) I was amazed at how quickly everything was taken care of! I was in and out in a few hours! ( % 8.33)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , The Representative I talked to was VERY HELPFUL AND took a lot of her time to help me ( % 20.00) You are should keep Customer Service Representatives like her forever ( % 0.00) Sshe was SO HELPFUL AND PROFESSIONAL and was definitely determined to help me and she did ( % 5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Got denied as I was told it was a pre-existing condition, was not too happy after dealer told me it had been approved then felt like I got the carpet ripped out from under me ( % 80.00) I had no idea that the computer had stored codes which cause the denial ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Nice and polite and understanding and easy to answer my questions ( % 51.67) She was very, very helpful with the questions that I had given her ( % 26.00) I appreciate everything that she did ( % 0.00) She looked up my contract to see if I was covered for what my questions was ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Trying to get an adjuster to look at my car to see what can be done on fixing my vehicle ( % 0.00) And waiting to see if I get a rent car ( % 0.00) An adjuster a ter has looked at my car ( % 0.00) Claims seem to lost communication with the shop where my caR is ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I have a Ford Explorer ( % 0.00) I was unable to find a Ford dealership near me that works with Carshield ( % -20.00) I therefore canceled my subscription ( % 0.00) Spoke with Dani who was quite knowledgeable and friendly ( % 37.50) I chose to remain canceled while awaiting my period of coverage to expire ( % 0.00) Thanks for your help and kind consideration ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I would highly recommend CarShield ( % 16.00) The customer service is top-notch! Every contact with them has been a pleasant experience ( % 86.67) I was very skeptical at first ( % -20.00) They are everything the commercials say and more! The dealership extended warranty was a joke and they wanted payment all upfront ( % 62.50) I love the month-to-month coverage that CarShield offers ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Very courteous service representatives ( % 78.00) I had coverage on two vehicles but sold both of them ( % 0.00) The coverage is excellent, and they are very helpful any time you call ( % 60.00) I would recommend this coverage to anyone with a car that is out of warranty ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , We had a question about our initial payment & subsequent monthly payments ( % 0.00) Both April & Sarah were very gracious in helping us figure out where the problem was ( % 20.00) They know their jobs well but also know how to give help in a polite, understanding way ( % 0.00) Both were professional but also truly friendly & concerned that everything turned out correct ( % 23.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I called to see if I was still covered since mileage was at K ( % 0.00) Agent advised yes ( % 0.00) Agent was thorough and very professional and polite ( % 13.00) I would recommend CarSheild to my friends and family ( % 0.00) The price I pay is good for the coverage ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I had to cancel for financial reasons ( % 0.00) Have had good service so far, but no claims so unable to assess your claim handling ( % 10.00) Your customer service people seem to be true professionals and were friendly and easy to deal with ( % 38.61) They were always very helpful and accommodating ( % 20.00) Thank you all! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I called and questioned a flyer, it was answered with politeness and firmness ( % 0.00) This I appreciated ( % 20.00) I will recommend you to my friends ( % 0.00) I hope I will not be needed you too soon ( % 0.00) Everyone I talked was polite and caring ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Call to inquire why I was getting a lowered payment email when I got a great discount to pay in full ( % 57.50) It was system generated letter because payment was not fully posted to zero out the account ( % 0.00) The young lady offered to send me a paid in full letter of which I obliged ( % 22.50) Great company and they paid my car repair because my manufacturer warranty had just ran out! Thanks ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , CarShield's representative was knowledgeable, friendly and courteous ( % 48.75) She also advised me to notify MEPCO of my change of address, and she provided me with MEPCO's phone number ( % 0.00) If I had one bit of advice for your representative, it would be to let the customer finish speaking without interruption ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I have a Volvo XC and I was having an electronic problem and when I tried to find a Mechanic closer than miles, one way ( % 0.00) Since my car wasn't going to make it, I had to resort to paying for the entire repair myself ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I fell behind with my Oct payment due to my bank acct being compromised and money stolen out of it ( % -26.25) The people I spoke to went up and beyond to help me with my situation I and appreciate that so much so thank you ( % 20.00) ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I was unable to find a repair shop for my electric care that would take your insurance for repair ( % -50.00) Your agent called area shops and saved me time ( % 0.00) She even left me a detailed message ( % 20.00) She even said you are too busy to do that, let me handle that for you ( % 10.00) Your customer service has been outstanding ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I had to wait more than weeks because don’t approve the part on time ( % 50.00) The adjuster didn’t do a good job ( % 70.00) My car was in the mechanic too long because you don’t approve the service quickly ( % 14.17) Right now I don’t have the representative name but is suppose that you have it ( % 28.57) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , My representative was the best ever ( % 100.00) ( % 0.00) Can't wait to buy another ( % 0.00) Having to write so many words is a little wack ( % 15.63) ( % 0.00) ( % 0.00) but she was worth it ( % 30.00) I can't remember her name but I will find the paper I wrote it on tomorrow ( % 0.00) Great work ( % 80.00) ( % 0.00) ( % 0.00) even greater DETERMINATION ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , My experience with CarShield is always excellent ( % 100.00) Thank you very much for helping me with my account ( % 26.00) I'm very appreciative of CarShield and would recommend them to my family and friends to take care of their automobile needs ( % 78.00) As a senior, I truly need CarShield ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Customer service was great ( % 80.00) I had to change my debit card number because I got new one and payment didn't go through ( % 13.64) They sent me an email and I called right away to change card info ( % 28.57) My experience was great ( % 80.00) Very nice lady ( % 78.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , They help resolve my issues when I called to report the issues with my vehicle ( % 0.00) They are working to provide the correct results needed ( % 0.00) I do need a response in providing me with a rental so that I can continue to get to work and not depend on others as described in my contract ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Very Good Customer Service, David ** did an excellent job and the Tech on the vehicle Inspection kept me updated via text messaging on vehicle status and the warranty service fee was exactly what was stated when my service plan was sold to me via Car Shield ( % 72.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , No fuss no muss ( % 0.00) Car Shield covered $ of a $ repair bill ( % 0.00) Our end was just under $ ( % 0.00) Worth every penny ( % 30.00) P ( % 0.00) S ( % 0.00) I was in the car biz many years ago ( % 50.00) Surprised at how well this company handled the transaction, start to finish ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , We like CarShield ( % 0.00) They replaced the air conditioning for us ( % 0.00) We had no problem with them ( % 0.00) We recommend them all the time to our friends and family ( % 0.00) They are honest people and very trustworthy ( % 40.00) We are happy to recommend them ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , My car start smoking ( % 0.00) I was stuck in the middle of the street ( % 0.00) I called CarShield ( % 0.00) She found a shop that was willing to accept my vehicle right away and a tow truck came in matter of minutes towed my car to shop ( % 26.79) I was so relieved that I chose CarShield ( % 0.00) Thanks CarShield ( % 20.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I was very happy with my experience as the full coverage was much less than I expected ( % 27.08) It gives me security knowing my Jeep is protected and I can go anywhere for service ( % 0.00) I was able to talk with an agent quickly ( % 41.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Great and friendly customer service ( % 58.75) Ryan is an asset to the customer service team ( % 0.00) She is very friendly and has a great personality ( % 64.38) Ryan is also truly knowledgeable about your product and offers several solutions to help me solve my situation ( % 5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , CarShield Extended Warranty for Chrysler Town and Country ( % 0.00) They were very good at answering my questions and helping me get the right product ( % 59.79) It did take about different calls to get to the price I could afford to pay ( % 0.00) Very happy with the coverage ( % 100.00) Glad I had it, it saved my money on a new transmission ( % 31.82) After months in the shop and many phone calls, instead of replacing one part at a time they finally told the shop to just put in a new transmission and they did ( % 21.21) Ran weeks then had a part fail again ( % -50.00) They fixed it & it ran perfectly after that ( % 55.00) Not CarShield's fault ( % 0.00) Was the Shop I think ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Spoke with rep ( % 0.00) and explained my Mercedes was involved in a car accident and we put a hold on my account ( % 0.00) And I stated as soon as it’s repaired and back on the road I will then reinstate it as it is valuable ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I have a Ford Mustang Gt convertible ( % 0.00) It overheated on me three times and each time I would have it towed to the dealership ( % 0.00) The first time I was told they replaced the reservoir ( % 25.00) The second time it happened they said they checked it thoroughly and could not get it to overheat ( % 0.00) The third time we videoed it with a phone and sent both the video and the car via tow truck ( % 0.00) They had the car for about a month and had to rework the car’s harness which is obsolete ( % 0.00) They also changed a very expensive fan and misc ( % -65.00) other parts ( % -12.50) The total cost for CarShield was $ ( % 0.00) for the first repair and $ ( % 25.00) for the final repair ( % 0.00) The service advisor that worked with my car knew I had Car Shield and said she was going to look into it for her truck ( % 0.00) The service advisors all work in the same area and I heard several of them say they were going to check Car Shield out ( % 0.00) Anyway, I was sure glad that I have Car Shield in my corner! ( % 56.25)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Truly the best coverage I ever had ( % 100.00) Fantastic company ( % 40.00) Super fast and I mean no issues ( % 7.36) I have partners across the US and will tell everyone to get this service ( % 0.00) Thank you CarShield ( % 0.00) The repair shop called for me and everything was handled ( % 0.00) I paid % of the total bill ( % 0.00) That's awesome ( % 100.00) Thanks ( % 20.00) Bobg ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Insurance coverage ( % 0.00) Extended coverage for my vehicle ( % 0.00) The lady was very pleasant and I really appreciated her kindness very much ( % 47.11) Sometimes when need favor from God and He provided the help they I needed today ( % 0.00) The lady was so helpful and provided everything that I needed ( % 0.00) I needed a kind voice today and she provided it ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , After criticism of information about CarShield not paying their customer bills I had no problems dealing with a senior advisor from carshield ( % 0.00) My paperwork went through without a hitch ( % 0.00) Dealing with a senior advisor would like for newer employees to be trained as well by those advisors ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , The customer service agent was very friendly and helpful in supplying me with the correct information ( % 48.75) She also informed me about my date and time for more info go to the website and I will definitely discover much more information ( % 33.33) So please feel free in joining a winning team, call or sign up today for a peace of mind ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I was suppose to receive an email of a copy of my contract, **, but so far, I've not been able to retrieve it from this email from Car Shield ( % 30.00) I'm still waiting for a copy of my contract via email and a copy is being mailed to me, it is going to take a couple of weeks to get to me and I'm not comfortable with it taking that long ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Your people were the best at getting me the help with getting towing at a time when I needed it the most ( % 75.00) I was able to get my Town and country van into a shop and get my transmission fixed before something else went bad ( % -3.33) I have to say thank you all ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Outstanding service, It is a pleasure to do business that really knows and practices CUSTOMER SERVICE ( % 35.00) A organization that teaches its people how to properly deal with customers who have Alzheimer's and other related illnesses is rare and unusual ( % 7.50) It is truly a pleasure to do business with such a business ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , CarShield is the best ( % 100.00) You don’t have to be worrying yourself how will your car get fixed ( % 10.00) They take care of it for you ( % 0.00) All you have to do is take your vehicle to the Mechanic shop and they take everything from there ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I WISH YOU COVERED MORE ( % 50.00) I HAVE NOTHING MORE TO SAY ( % 50.00) THANK YOU ( % 0.00) I JUST WANT TO BE REFUNDED ( % 0.00) I would like to cancel my contract/account ( % 0.00) Please refund me my $ ( % 0.00) ( % 0.00) I’m no longer interested in having CarShield ( % 25.00) I can be reached at ** ( % 0.00) My contract # is ** ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Get a rear differential fixed ( % 10.00) There is also some recall items that need to be checked on ( % 0.00) I'm hoping that all goes well, I got CarShield for this reason to help me out when you're living on a fixed Income ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I applied for CarShield protection on my Buick ( % 0.00) The customer service representative was very professional and I really appreciated her assistance ( % 16.50) I received a good monthly premium for being a Retiree and Senior Citizen ( % 70.00) I would recommend others ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , My conservation with your rep regarding a credit card change went very smoothly and he was very professional ( % 32.50) I would recommend Car Shield to any of my friends ( % 0.00) I don't know what else to say except everything went very smoothly ( % 52.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Drive CV axle repaired on // ( % 0.00) Was told it was not covered by repair shop ( % 0.00) We were ready to cancel contract because nothing had been covered since we had the policy ( % 20.00) We felt is was not something we needed to continue to pay if no value came from having contract ( % 0.00) Dale explained it was covered and sometimes dealers do not want to deal with additional companies to pay cost, we were not being told the truth about coverage ( % 0.00) He asked we submit the invoice from // ( % 0.00) We appreciate the assistance ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , We had a great experience with Car Shield ( % 80.00) This was the first time we used it ( % 25.00) We live in a rural area ( % 6.82) The representative was challenged a bit finding a local towing service ( % 0.00) She went the extra mile and found one for us ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , It was good experience, no complaints ( % 70.00) Just make a call and all operators will put everything together, transportation and set up with place, where they will fixed your car ( % 10.00) I am senior citizen ( % 0.00) Highly recommended this place for people who have cars older than years ( % 16.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , The representative I had was wonderful ( % 100.00) He found out why my truck part was delayed and overnighted it once he got to the bottom of it ( % 0.00) The part was on backorder and no one told me until I called a week later ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , My checking account had a temporary hold on it ( % 0.00) I got the hold removed on // the day my payment is automatically withdrawn from my account ( % 0.00) I returned your call today and was able to tell you to process payment which you were able to do and I greatly appreciate you working with me to make it possible ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , No problems with my car yet but they have been very helpful and answered all my questions every time I needed them to ( % 20.00) They are all very kind and courteous ( % 69.00) One time I thought I didn’t want their service they answered my questions and gave me a chance to think it over after giving me all the information I needed and I told them I would call them back with my decision and they honored that and I did call them and choose to stay with them because of that courtesy ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Very professional and thorough when working with your rep who was very knowledgeable of the product I wanted to purchase and was seamless to add and pay for my additional car ( % 14.33) The car dealers I have spoken with are very impressed with how easy it is to work with Car Shield ( % 71.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I recently had my credit card stolen and needed to replace it ( % 0.00) Your rep called me to upgrade and the problem was solved and corrected immediately ( % 0.00) I could not remember my password and was having difficulty notifying CARSHIELD that there was a problem ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , This was not a repair of anything just changing a billing matter ( % 0.00) All the people who I talked to were helpful and efficient ( % 0.00) Thanks you! I appreciated the help I just thought that the options on the introductory phone call should have not started with option as there was an extremely long wait so I did not know if there were going to be options with , , , or ( % 13.33) So I started with a five but everything worked out! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I needed to verify the status of my contract ( % 0.00) I also requested a printed copy of my contract ( % 0.00) Holly was very easy to speak with and left me feeling good about my contract ( % 42.11) I would not have any problem recommending Car Shield to other folks ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , My service provider forgot to call in before he did the work ( % 0.00) So your people told him they would not cover any of the work ( % 0.00) This did not make me happy ( % 80.00) He still could him send you the work order to see what he did and then pay something based on that ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I’m grateful and thankful for CarShield ( % 0.00) Car maintenance has been a hassle ( % 0.00) I wouldn’t know what to do with my car otherwise ( % 0.00) The prices can vary drastically ( % 0.00) CarShield is a saving grace ( % 0.00) They talk you through everything, work with you, and make it easy and convenient for you ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , The staff was very informative ( % 20.00) She did go over the I needed to do the cancel ( % 0.00) Was to send a letter of request and give me the email where I need to send to to get my refund on my contract ( % 0.00) I had to call again and get the information on the invoice asking me to pay and she did mention not to worried about it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I went to my repair shop to get my car fixed and was told that they no longer takes CarShield, after yrs boy was I bummed so I called CS to find out what I should do so they sent me more places to go ( % 30.00) They are pretty far from my home but I guess if I want my car repaired I'll have to take it closest to my house ( % 17.50) I'll be doing what they recommend if I want it done ( % 0.00) ✅ Thanks CarShield ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Good polite person answer the phone ( % 70.00) Spoke so professional and gave good advice and she got my payment through very fast ( % 35.33) Then she ask me if was anything else she could help me with ( % 0.00) The she thank me for calling CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Received a pleasant greeting and representative assisting me quickly ( % 53.33) I was pleasantly surprised that I did not have to wait on hold long; however, the Customer Service that I was given by the sales representative would not connect and I retrieved another number from the CarShield website ( % 2.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , My credit card was cancelled due to fraud, and the bank issued a new card ( % 0.57) Agent was very helpful in offering a / price plan for paying semi annually, saving me money on the coverage ( % 20.00) She was very knowledgeable, and helpful, and friendly ( % 28.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Shawn was very helpful in assisting to update my credit card and saved me $ ( % 20.00) off for the months ( % 0.00) There was nothing else done so I don't really have anything else to write than what I have stated above ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I have had nothing but great service from Car Shield for repairs of my vehicle a Dodge Intrepid ( % 80.00) You have saved me quite a few thousands of dollars ( % -20.00) Would recommend you to all to get this company for car warranty, today was only to talk with customer service to change my payment card and it too was great ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , The only problem I have is that every time I have a claim they tell me that my contract doesnt cover it and there is no way I can purchase a better one ( % 25.00) I am willing to pay whatever it costs in order to get the proper coverage ( % 12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , It was a very good experience ( % 91.00) Everything was explained to me in detail and all my questions were answered ( % 0.00) The salesperson was very friendly and informative ( % 48.75) The whole experience was very good and was handled very professionally ( % 41.33) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I called to ask about why my last payment had not been made ( % 0.00) Being in the hospital, it seems that I had lost track of payments ( % 0.00) Brittany took care of my situation and professionally handled a solution ( % 10.00) She was very polite and professional in the way she handles my situation ( % 15.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I thought I needed a jump but it was not the case ( % 0.00) It turns out my battery needed to be replaced ( % 0.00) I called CarShield and there was a tow service here within minutes to assist ( % 0.00) I was fortunate to be home when this happened ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I was happy to have the initial responder be so helpful ( % 40.00) He knew what was needed to be done right away and committed to fixing my car right away and found a shop that takes CarShield customers ( % 28.57) If y'all cover everything my car needs fixed you will get -stars! ( % 12.50)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Trying them out, have used another brand for years but their customer service so far is top notch ( % 30.00) Both sales people were extremely helpful and not pushy, time will tell if and when I have a issue with my auto ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Had payment date, and change of address ( % 0.00) I recently moved, and I needed to make a change of address ( % 0.00) Also had to change my payment date ( % 0.00) Car Shield was very helpful in making this transition ( % 20.00) Represented was very helpful, and courteous ( % 40.00) It made everything very easy ( % 56.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Supposed to be buried in this email but so far have not seen it ( % 10.00) Don't know how I like Car Shield because I can't figure out how to use it ( % 0.00) Hope I like it and can give legit good review ( % 70.00) Frustrating to try to get info ( % -40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Excellent customer service ( % 100.00) ! I Would definitely continue with remaining with this company ( % 0.00) Cheyenne, (customer service representative), answered all the questions I had ( % 0.00) She is very knowledgeable and very helpful ( % 20.00) I hope that the excellent customer service this company provides will continue on ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , CarShield is very misleading, I have never heard of you cannot have a rental car if your car isn't being work on more than hrs, and only a -day rental ( % 23.33) I haven't had a car in a week time because the car is in the shop waiting on the axle to come in, and when I called carshield, they told me I wasn't entitled to one because of the hour the shop said they would be working on the car ( % 0.00) Also, carshield is not paying the whole price to have my axle fix, I have to pay the balance ( % 20.00) Now they tell me they don't pay for airbag light being on, but it is an electric problem ( % 40.00) I would never again recommend car shield to anyone else ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I fell behind with my Oct payment due to my bank acct being compromised and money stolen out of it ( % -26.25) The people I spoke to went up and beyond to help me with my situation I and appreciate that so much so thank you ( % 20.00) ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I was unable to find a repair shop for my electric care that would take your insurance for repair ( % -50.00) Your agent called area shops and saved me time ( % 0.00) She even left me a detailed message ( % 20.00) She even said you are too busy to do that, let me handle that for you ( % 10.00) Your customer service has been outstanding ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I had to wait more than weeks because don’t approve the part on time ( % 50.00) The adjuster didn’t do a good job ( % 70.00) My car was in the mechanic too long because you don’t approve the service quickly ( % 14.17) Right now I don’t have the representative name but is suppose that you have it ( % 28.57) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , The rep was very thoughtful ( % 52.00) It only took a few minutes to complete the process ( % -3.33) He did not waste my time as I have a lot to get done ( % 10.00) This was very important to me ( % 52.00) Thank you for not wasting my time with a lot of surveys! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , The service CarShield provided was excellent ( % 100.00) Quick response to my claim ( % 33.33) The customer representative was provided excellent customer service ( % 100.00) Was able to use my own mechanic ( % 55.00) My dealership ( % 0.00) Very satisfied with carshield service and have already recommended the company ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , My experience was excellent and I will definitely refer a friend ( % 50.00) The customer service was immaculate ( % 0.00) Every commercial I have watched about CarShield it really was true because at first I was hesitant about it but I thought about it and went with it ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Hi ( % 0.00) I am good with service but I had to go to two different shops and one charged a deposit and it was the same claim ( % 23.33) I was looking for a refund due to paying twice on deposit ( % -12.50) This cost us dollars ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Very professional and helpful, took their time to explain the details of the coverage, and answer all my questions ( % 13.00) Also gave me much needed information on rentals and towing for my vehicle ( % 20.00) Also explained to me that I can take my car even to the dealer ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Been waiting on some kind of word on my pickup, been couple of weeks and my wife has cancer and I'm having get her family to get her back n forth to chemotherapy and Drs ( % 30.00) I'm having to do work n grocery and whatever kind supply's on my Harley rain cold n all miles one way to work ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , This is a very good company ( % 91.00) I would recommend this for anyone ( % 0.00) This gives me a peace of mind knowing if my car breakdown I will be covered ( % 0.00) The service are super friendly and helpful and the roadside assistance was super fast ( % 31.04) I love this company ( % 50.00) I would recommend this to anyone ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , My experience was limited in that I signed up for CS in May and sold the car I had the Insurance on a couple of weeks ago and had no claims on my policy ( % -7.14) Will use it again when my new car is out of warranty ( % 13.64) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Here is the rep I spoke with ( % 0.00) She was very helpful, I felt that she took plenty of time to explain everything about the policy ( % 20.00) The policy is everything that I think I need ( % 0.00) I am hoping that if I ever need a repair, it will be this easy ( % 43.33) KyraCustomer Service Representative Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , So far have had good feedback from the mechanic as to work being done on my truck ( % 40.00) ( % 0.00) but still no loaner ( % 0.00) ( % 0.00) This all that I have as for feed back from the repair shop and the question I asked about tow repayment,, sent copy of tow bill to American AutoShield by mail because unable to send it by computer system ( % -16.67) ( % 0.00) or by smart phone ( % 21.43) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I spoke with Makala and she was so professional as well as pleasant, I really enjoyed our conversation that we had ( % 44.44) She was not in a rush to get me off of the phone, she made sure that all the information we discussed was accurate and correct ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Cancelled one policy due to selling of vehicle ( % -12.50) And updated credit card information ( % 0.00) This procedure was not painful at all ( % 35.00) Representative was very knowledgeable, and completed all I asked for in a timely manner ( % 20.00) Don’t know what else to say, he did a great job ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , The Car Shield representative was kind, professional and very helpful ( % 30.00) We appreciate the low monthly payments and all that Car Shield covers for future repairs ( % 0.00) We highly recommend Car Shield to others ( % 16.00) We trust Car Shield and we decided not to pay extra for a warranty on the used auto we are about to purchase ( % 0.00) Car Shield is much better than any warranty from the auto dealership ( % 50.00) You can trust Car Shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , My heater blower went out in my car ( % 0.00) I had to go a couple of days without heat but as soon as my order for repair was approved they were right on it with my mechanic ( % 28.57) I have my car back and it blows better than it ever did ( % 25.00) Thanks to Car shield I have heat back in my car ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , This was my first experience with CarShield so I was a little nervous ( % 3.13) The representatives at customer service and towing were very helpful and able to walk me through the process ( % 35.00) It was very easy to get my car fixed, request a tow, and rent a car ( % 33.17) I also saved quite a bit of money thanks to CarShield ( % 20.00) I did have trouble with the tow however ( % -20.00) I was told that my car would be picked up by : am so I scheduled my appointment with the mechanic for : as I live down the street from them ( % -0.96) The tow truck didn't get here until after : though ( % 0.00) Due to that, the service center canceled my appointment and I had to be rescheduled for the next day ( % -7.50) This added more time that I had to rent a car and go without my vehicle ( % 50.00) Hopefully someone can reach out to Huss Towing in Toledo, Ohio to let them know that this was an inconvenience so that it won't have to happen to someone else ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , The representative that I had was absolutely excellent ( % 100.00) She gave me the pros and cons about not having the insurance ( % 0.00) She is an asset to your company! She answered every question I asked her ( % 0.00) She was very friendly and polite ( % 48.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , The representative was extremely helpful and knowledgeable ( % -12.50) He even went so far as to tell me where the answer to one of my questions, I had , was located in the fine print at the bottom of one of the pages ( % 25.83) Rate a + as compared to two other warranty companies I have been dealing with ( % -12.50) They get a rating of about - ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I am a senior on a fixed income and ( % 10.00) per month is unaffordable at this time ( % 0.00) Steven reduced my monthly payment to ( % 0.00) per month which is more manageable ( % 50.00) Inflation has hurt me terribly and it is getting to the point to pay a bill or eat!! I appreciate the reduction of my payment to $ ( % -100.00) per month which will help me very much! ( % 32.50)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Tried to cancel the order due to finances becoming tight for the next - months ( % 3.66) Sent me a website to review problems with my car ( % 0.00) Offered me a lower payment ( % 0.00) I accepted to keep the plan ( % 0.00) Lady was very helpful and polite ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I've had two claims with CarShield within the last months ( % 0.00) I've have been very pleased both times ( % 65.00) Each claim was $+ and all I was asked to pay was my $ ded ( % 0.00) Well worth the $ so far ( % 20.00) Would certainly recommend to anyone who owns a vehicle ( % 21.43) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Great Customer Service!!!! Help me with the service needed ( % 100.00) I Would recommend anyone to get Carshield ( % 0.00) The representatives gave me the best options for my car and also what was affordable for me ( % 100.00) Also Have great perks included in your package ( % 80.00) Thank You!!!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , When I initially called to join CarShield (I Called!), I didn't know before but I know now that the customer service representative did not give me all of the different plan details I needed to make a good informed decision as to which plan to select ( % 23.33) It was more like he chose for me ( % 50.00) In fact the representative I spoke with was kind of pushy and intimidating ( % 60.00) He was short with me and aggressive in my opinion but I still acquired the service because I knew I needed to get the protection ( % 0.00) It was not until I remembered that I even had Car Shield, because I forgot, that I realized Car Shield had specific plans ( % 0.00) Plans to cover emissions ( % 0.00) This was disappointing because I didn't know about that plan ( % -60.00) So, I would just have to say, when your representatives speak to a potential customer who initiated the call themselves, give the customer the choice to choose their own plan ( % 30.00) I wish I had the full plan but CarShield did pay for my transmission repair and I am grateful for that ( % 35.00) I just couldn't afford to pay for the additional repairs with my emissions ( % 0.00) Ugh! Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I had to pay with a different card because mine was deleted for security purposes and I linked everything to my bank account rather than my debit card itself ( % 0.00) I took care of it online and everything is great now ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Customer service representative was proficient ( % 0.00) Took his time and handled the call ( % 0.00) Found previous info and updated to my knowledge ( % -16.67) Customer service seems, understanding and was calming was rushing through with information ( % 0.00) It was documented I believe this survey is confirming the call that place earlier ( % 0.00) ** ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Transmission stopped going into reverse when driving ( % 0.00) Revs up erratically ( % 0.00) High rpm ( % 16.00) Gets stuck on low gear took too ( % 0.00) Ed Hicks Nissan took days to get a response after I called to inquire and it got escalated the next morning ( % 0.00) Got a call from adjuster ( % 0.00) He ask me questions about the maintenance history of the vehicle ( % 0.00) I felt like criminal being interrogated ( % -40.00) On the day they contacted Robert service advisor ( % 0.00) It got approved ( % 0.00) On the th day they ordered the transmission, came in on the th day, was ready on th day, Aug ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , When I went online to ask for a quote ( % 0.00) They called me right away ( % 28.57) I called the number and got customer service and was transferred to a sales rep ( % 0.00) I spoke to Keith, and he was courteous ( % 60.00) He asked the car history and picked the best coverage for my car ( % 100.00) He answered all my questions ( % 0.00) Excellent Experience ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Yes customer service was very professional, patient, and understanding ( % 13.00) They took the time to actually transfer me to the right customer service professional ( % 12.86) They showed concerns about every question that was presented, explain what’s available and other budget cuts ( % 13.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Auto warranty ( % 0.00) My experience with CarShield has been awesome ( % 100.00) So easy ( % 43.33) Agent so helpful ( % 0.00) Shopped around and have found that you can't do better than CarShield ( % 50.00) So glad I made the call ( % 50.00) You should give them a call ( % 0.00) The deductible is great ( % 80.00) The coverage is great ( % 80.00) The amount of covered items and the roadside assistance, the rental, everything about the warranty coverage is what I was looking for ( % 0.00) So happy to have peace of mind on car ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , The Customer Care representative was polite and answered all my questions and satisfied all my concerns ( % 50.00) I would definitely recommend Car Shield to my friends and family ( % 0.00) Additionally, he make sure I understood my contract offerings and even pointed out other things that I would otherwise not have considered ( % 18.75) As a result of his total customer care, I feel comfortable with taking my car to any dealership for service without hesitation ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Clayton resolved issue ( % 0.00) Great service, took the time and understood my issue ( % 80.00) Told him if he was closer I would give him a big hug ( % 0.00) He needs to get a bonus ( % 0.00) Very friendly and courteous ( % 54.37) Hope all your agents are like him ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Called to get my credit card info updated ( % 0.00) Would be nice if we could log in and do our own updates when needed ( % 60.00) Everything went smooth and quick ( % 36.67) Larry also answered all my questions about how to get service and how long my contract is good for ( % 32.50) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Always there to help with the needs of my car ( % 0.00) By having Carshield I do not have to worry about car repairs anymore ( % 0.00) Now I can deal better with other matters in my life ( % 18.75) I have recommended this coverage to all my friends ( % 0.00) Thank YouJoe ** Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Ben was very helpful in assisting me with questions I had about an upcoming service appointment and securing a rental car ( % 20.00) The info I was able to obtain will be me better navigate my options ( % 50.00) He also told me about the rewards program on my app so I will check that out ( % 0.00) All great and useful information ( % 55.00) Thanks, Ben! ( % 25.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Canceled due to no shops in my immediate area accept CarShield ( % -12.50) I should have done a better job at researching in my area prior to purchasing this contract ( % 25.00) I'm sure it works well in other areas of the country but it just was not right for our family ( % 7.74) I really appreciate the customer service, though ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Everything has been going smoothly for the past two years of my enrollment ( % 7.50) I would recommend this coverage for everyone ( % 0.00) If you wait until something needs fixing, it will be too late ( % -30.00) Think about that for just a minute ( % 0.00) Okay? ( % 50.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I truly appreciate the attitude and demeanor of each person I spoke with ( % 0.00) The knowledge and down to earth response of my questions and concerns were self gratifying ( % -15.56) I did not get the impression that I was pressured in any way to any purchase the policy offered by the company ( % 0.00) The value and price offered were great compared to other vehicles protection plans I had inquired about prior to contacting CarShield ( % 22.50) Thank you for your quality business and personnel ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , The representative was very helpful, pleasant and knowledgeable ( % 46.67) The representative was very patient with me and showed such politeness beyond what was necessary ( % 6.67) I would not hesitate to ask for help to resolve any issues ( % 0.00) I had to make a change with my debit card and everything went smoothly and without so much as a hiccup ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Great service on phone ( % 80.00) Very polite ( % 20.00) Got thru all the signing up of vehicles very quickly ( % 43.33) Needed to add two vehicles as we already had ( % 0.00) Went well, good pricing and great instructions ( % 75.00) Signed up for auto pay and we were done ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , My repair time was quick and so was the payment ( % 33.33) I had my vehicle back in days ( % 0.00) Rose with Kelly automotive in Auburn was great ( % 70.00) Customer service was quick and very helpful ( % 26.67) I would recommend both parties to all of my friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Candace was very knowledgeable and helped me set up downloading my contract ( % 20.00) Also very pleasant ( % 95.33) Will recommend to my friends ( % 0.00) I really appreciate the good service and senior discount on contract ( % 45.00) This is a good deal and it was so easy to set up ( % 56.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , The initial diagnostic was not correct ( % 0.00) They had to go back and do it again and found a worse problem but it all was resolved when I got a call back saying that my claim was approved ( % -13.33) Thank you so much for your help ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , CarShield has provided me with protection for my vehicle to most of my major parts on my vehicle for a very affordable price ( % 25.42) I definitely recommend getting this covered for an aged vehicle without any factory warranty ( % -5.00) You never know when you’re going to need it, so I would encourage anyone with an older vehicle to get this protection plan, if you can afford it ( % 16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Did a great job in handling issue, would highly recommend to my friends, it's worth the money and value! Quick service and easily handle my issue, customer service is wonderful! ( % 51.69) Fair pricing on my account and the age of car it was years old ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Using Car Shield was so easy ( % 43.33) I took my car into a Nissan dealer ( % 0.00) Gave them my account number and everything was taken care of ( % 0.00) It's nice to deal with a company that does what it advertised ( % 60.00) One call, no being on hold forever, or being passed on to different people ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Wonderful experience ( % 100.00) I had a experience like no other ( % 6.25) I was told I would have problems with Car Shield but that was not the case ( % 0.00) I did not experience no problem at all ( % 0.00) I was not looking for a bad experience and I didn’t get one at all ( % -70.00) So far so good with car shield ( % 40.00) I needed them and they were there ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I won’t own a lower mileage vehicle without Car Shield ( % 60.00) It’s the best value for the money ( % 100.00) I was able to have all the lifters and gaskets replaced as well as had new head bolts replaced without any questions asked ( % 31.82) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , My experience with your service was excellent ( % 100.00) Customer service was great, friendly & my questions were answered ( % 58.75) Thank you ( % 0.00) Even the place where my car was to be repair, the employee said you were all amazing ( % 60.00) So once again I had no problem nor regret In having CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Change credit card to be charged monthly for payment for two cars to be covered ( % 0.00) Representative was helpful and advised credit card previously used had expired ( % -16.67) Transition made for new card to be charged and coverage continued for monthly payment ( % 13.64) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Sold my vehicle and never had an opportunity to use CarShield, My Toyota dealer would not recognize CarShield for any repairs ( % 0.00) I needed to repair air conditioner and water pump for windshield wipers ( % 0.00) Finally, I would not use CarShield in the future ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , The support I received was thorough and timely and my issue was addressed with a single interaction ( % -7.14) My representative David **, exceeded every expectation ( % 0.00) He was polite, patient, and very clear on helping me pick a plan ( % 13.00) I rarely submit feedback but credit when it’s due ( % 8.75) Awesome job David, thank you for your time and professionalism ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , The customer service associate that I was transferred to (Picard) was very patient and helpful ( % 20.00) I wasn't aware of the length of my contract ( % 25.00) My questions about remaining payments, and length of the contract were easily resolved ( % 43.33) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Was very helpful with anything I asked about ( % 20.00) Would recommend to my friends and family ( % 0.00) Answered all my questions I had about my plan ( % 0.00) Very pleasant customer service, highly recommend to friends and family ( % 55.67) Thank you ( % 0.00) My experience was very pleasant and helpful ( % 95.33) Thank you again ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Call was almost immediately answered ( % 0.00) Agent was quick and to the point and very professional ( % 23.17) She also offered helpful advice in case I need this type of assistance again ( % 0.00) This is how customer service should be ( % 0.00) Such a satisfactory level of service is hard to find these days! Good job folks! ( % 17.01)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , It has taken weeks for the repair shop to get hold of you ( % 0.00) All of my contact with you has been satisfactory ( % 0.00) I am waiting for approval and then finding a replacement transmission ( % 0.00) I hope the future with you is as good as it has been up to now!!! ( % 50.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Very satisfied with my contract renewal ( % 65.00) Would recommend to a friend, relatives and other people, willing to listen to my experiences with Car Shield ( % 6.25) That is all I have to say about Car Shield and its service and recommendations at this time ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Brady was very helpful and talked me through how everything works with my policy and rental car ( % 20.00) I would recommend Car Shield to all my friends and family ( % 0.00) So glad I pick Car Shield as my warranty company ( % 50.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Everything was handled quite well, efficiently, quickly and accurately ( % 36.67) It was quite easy for me ( % 43.33) I am very pleased and will recommend Car shield to all my friends and colleagues ( % 65.00) I expected nothing else from car shield but the best ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , So happy to have Carshield and how fast they do the work to fix the vehicle ( % 50.00) My son and daughter are thinking and getting car Shield too knowing that they fixed my vehicle and does not coat too much ( % 15.00) I recommend car Shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , My experience was pleasant ( % 73.33) I called to correct the documented mileage of my vehicle ( % 0.00) There was a discrepancy in numbers and I wanted it corrected for the record ( % 0.00) The representative was very understanding and very pleasant throughout the call ( % 57.67) She handled my concern very professionally ( % 13.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Car Shield is a great company to work with ( % 80.00) We have been with them for a few years now and when we needed to make a change in our automobile, the process was easy, the person we worked with was friendly and very informative ( % 20.21) She explained the new plan and went through the benefits we would have ( % 13.64) It was a very easy process ( % 56.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , They are still reviewing my invoice for the A/C repair on my Nissan Murano ( % 0.00) Due to a time crunch, I was told by a Car Shield representative that I could tell the mechanic to order the part and repair the A/C ( % -12.50) American Auto Says that the mechanic refused to work on my car ( % 0.00) The American Auto representatives have not been very helpful ( % 10.00) I am waiting on a response ( % 0.00) This is the first claim that I have had ( % 25.00) If I do not get reimbursed, I do not feel that I need to keep my CarShield policy ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Waiting on a decision if they are going to fix it or not going on a week now ( % 0.00) The part is covered by the plan ( % 0.00) The problem is on their end ( % 0.00) Dealer is all ready to do their repair ( % 20.00) I have call every day and they said business hour to make a decision ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , My air conditioner was broke and CarShield had it repaired by a highly professional mechanic and it is working great now with no problems ( % 45.00) CarShield is the best warranty insurance I have ever had and they make sure your problem is solved ( % 75.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I have not used CarShield, yet ( % 0.00) Do have any referrals, that you would recommend for Car Repairs Service in the Washington, D C area? I was impressed with your Customer Service Representative ( % 100.00) I have been calling around ( % 0.00) So far I have only found One location ( % 5.00) Do you have list, that you could send me ( % 0.00) I would greatly appreciate, it ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Great experience, questions answered, reason for calling was taken care of ( % 80.00) Great customer service, explained everything with detail, kept it quick as well ( % 56.67) She should get a promotion or a raise ( % 0.00) Didn't hassle me either as much as some do ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , CarShield was a very affordable coverage for my vehicle ( % 20.00) Great customer service and excellent customer response ( % 90.00) From the immediate quote, guidance through my needs assessment, Nathan was attentive and very helpful ( % 30.00) I highly recommend to anyone seeking affordable, complete coverage of their low mileage vehicle ( % 8.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , It was just an ease to get information on what was covered ( % 0.00) I was able to get answers about my contract to make the necessary appointment with the dealer ( % 25.00) I was able to print out my contract and give copy to the dealer to make sure she understand the coverages ( % 50.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Car Shield is very good to have! If your car breaks down & you have high bills to get your car fixed all you have to do is pay your deductible & it gets it done from the chive of mechanic shop you choose, Make car shield your st choice after purchasing a used car, A Must Have! ( % 28.24)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Very helpful ( % 20.00) I had an issue with my credit card ( % 0.00) Car Shield was very understanding and didn’t cancel my account while the issue was being resolved ( % 20.00) Your agent that helped me get my payments back on track was very kind and considerate ( % 39.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Very professional and friendly help with total transparency ( % 16.83) I would like to recommend CarShield to anyone who is considering ( % 0.00) I hope to have car shield on my other cars as well when they are past their warranty ( % -18.75) Thank you car shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Spoke with an agent, James in August and signed up - have a day wait period so on // my coverage will start ( % 0.00) I will also cancel my present coverage with TruAuto at that time ( % 0.00) I am looking forward to better coverage with CarShield ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I was on hold several times, the man I spoke to tried to assist me in every way possible ( % 0.00) He said he would be able to offer me an lower monthly fee to give me time to come up with my out of pocket expenses ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Great job ( % 80.00) I would recommend CarShield to my whole family ( % 20.00) My friends also know about the excellence of car shield ( % 0.00) Can't wait to put my other vehicle on car shield ( % -12.50) Great customer service ( % 80.00) Very very satisfied and well worth it ( % 47.50) Great job car shield ( % 80.00) You're the best ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I called to check coverage ( % 0.00) The issue that I inquired about was not covered but that is fine ( % 41.67) I like that they looked me up right away ( % 28.57) Your customer service people are excellent ( % 100.00) I think Car Shield is a good value ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I called to update info on my account ( % 0.00) Also had a few questions ( % -20.00) So called in there was no hold tone which was good ( % 70.00) I spoke a agent and I told her the updates I had to add, she did them quick and she answered every question I had ( % 33.33) The service friendly, knowledgeable, and quick ( % 35.42) Very good experience, would recommend to others! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , This agent who assisted me Justin showed me a level of superb professionalism and perceived and received care and sincere concern such as that words cannot express,, I am going through a tough financial crisis that is temporary and was about to lose my coverage with CarShield after making payments for two years, but Justin was able to steer me the right direction and save my coverage, ( % 27.10) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Just checked on status of my vehicle being serviced and Rep was very informative and very professional ( % 16.50) The service and company has been extremely rewarding and totally beneficial ( % 25.00) I would recommend CarShield to each one of my family members and all of my friends as well as anyone I come upon in my daily travels ( % 0.00) One of the best programs to date to provide a dynamic professional service to those whose cars may be out of warranty ( % 36.67) Tell everyone you know and then some! You will be glad that you did and very satisfied ( % 57.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I am very pleased with the assistance and the quickness to having my radiator replaced ( % 65.00) The agent was also very helpful explaining what the cost was going to be for me ( % 20.00) ( % 0.00) Thank you for the help in getting the radiator to the repair shop so fast and having the bill paid rapidly ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Happy with experience ( % 80.00) No problem may get back to guys in the future ( % 0.00) With a different car ( % 0.00) ( % 0.00) Not really trusting the car I have now but not your fault ( % -10.00) Just being careful with my spending's want to play it safe ( % 20.00) I hope you understand ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , My son most recently purchased new tires for my car and had them installed ( % 21.21) He suggested that I get a front end alignment ( % 0.00) When I took my car into a shop to do so I was told I needed a part replacement ( % 0.00) I contacted Car Shield and was told the shop had to call them ( % 0.00) Car shield is refusing my claim ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I just want to say thank you ( % 0.00) Your company has been so helpful in getting my car back on the road, not looking for reasons and excuses to not cover a repair ( % 0.00) How refreshing to find a company that does exactly what they say they will do ( % 37.50) Honesty and integrity are hard to find, but Car Shield sets the standard for excellence ( % -14.58) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Had a problem with a card that I listed for payments ( % 0.00) Just had to give a valid card number!! Great help getting it set up!!!! Haven't needed to use the coverage yet, so I don't have much to say about service at this point ( % 60.00) Having the coverage gives me a little less worries about future problems that may show up ( % -11.81) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , They were very nice, smart, very helpful and made the whole process very smooth ( % 38.29) Even though I was canceling my policy they were very nice very helpful ( % 49.00) I would definitely refer them to a friend ( % 0.00) If you ask a question they will do their best to answer ( % 100.00) If they don’t know the answer they will look around in the office for the answer ( % 0.00) That’s what I mean by very helpful ( % -5.63) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Great company great representatives ( % 80.00) Had a great experience when I called today ( % 80.00) Representative very concerned a listening ear and resolve my issues very easily ( % 38.17) Keep up the good work ( % 70.00) I would recommend this company to anyone who’s in need of vehicle extended warranty ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Customer service was really clear on the actions I needed to take and provided the companies that can help with the car problems I was having ( % 10.00) Also they were so fast acting wasted no time contacting roadside assistance to have my vehicle towed in a timely fashion, they tower met me face to face and explained what he was going to do before he even asked for my keys ( % 0.00) CarShield has multiple connections and resources to get all your car needed handled from a blown engine to a flat tired ( % -14.17) I recommend CarShield- American auto Shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I had a great experience ( % 80.00) A person by the name really knows his job ( % 20.00) He answered all of my questions ( % 0.00) Please keep people like him working for your company ( % 0.00) I have shared with family and friends what a great deal CarShield is ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Talked to AL the rep who helped with getting my claim in ( % 0.00) Was very nice and very helpful ( % 49.00) Thanks CarShield for helping me when I needed it ( % 20.00) I would not have been able to afford to pay for getting my car fixed ( % 30.00) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , This company is horrible and its goal is to collect your premiums without paying claims ( % -100.00) My husband took out a policy after we purchased a used vehicle ( % 0.00) A few months later, the vehicle broke down and required a new motor ( % -5.48) The vehicle was towed to a repair facility using our roadside assistance (luckily) and a claim was initiated ( % 33.33) The mileage was questioned and if we hadn't had a receipt for towing with the actual mileage listed, our claim would have been denied right there ( % 14.29) After THREE months of constant calls and requests and jumping through hoops, today our claim was denied ( % 0.00) You may ask why ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) well, the contract may cover replacing a motor, but it will only cover if there is actually no reason for the motor to need replacement ( % 0.00) The contract doesn't cover hoses, and because one busted and caused the motor to run hot, they won't replace the motor ( % 25.00) Do not waste your money ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , During my latest interaction with CarShield, I canceled the service on my old car ( % 30.00) However, we are still customers with our newer vehicle ( % 0.00) We remain customers with CarShield ( % 0.00) CarShield canceled the old contract without any hassle ( % 10.00) CarShield was pleasant on the phone ( % 73.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , This claim has been dragging on for + weeks ( % 0.00) Sent maintenance records, photos of the car, diagnostic from repair shop and someone went out there on Friday to look at it ( % 0.00) Yesterday I was advised the adjuster now want the engine torn which will be paid by me - $! I am waiting for a call back from adjuster to explain why he wants this now ( % 10.00) I doubt I will receive a response ( % 0.00) I'm telling people I know don't believe the commercials car shield Is very difficult to work with ( % -65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Simple ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) from the first phone call everyone was efficient and made me feel at ease ( % 25.00) The process so far is friendly and helpful ( % 23.75) Shops are eager to deal with Carshield which impressed me ( % 100.00) Towing was easy to set up and I am now setting up rental car coverage ( % 43.33) So far Excellent! ( % 55.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I had a satisfactory and positive experience with the Customer Service Representative Ms ( % 22.73) ** was very helpful ( % 20.00) Even though my issue was a complaint, Ms ( % -30.00) **, listened to my issue, understood the issue and responded accordingly ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I was completely misled when I signed up with a CarShield ( % 10.00) A woman on the phone was very insistent on me covering my second vehicle which I really was not interested in ( % 6.88) She talked me into it and basically told me that everything would be covered on it even though it’s a except for the air conditioning ( % 0.00) I had some repairs that need to be made that are looking at about $ involved in power steering pump, gas pedal and window switch and motor ( % 0.00) They are not covering anything on that ( % 0.00) They said just transmission and motor ( % 0.00) My transmission motor is fine ( % 41.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I have been happy with CarShield ( % 80.00) I purchased a contract because I wanted to keep my Jeep Cherokee for another or so years ( % 0.00) Unfortunately, my car was totaled by some maniac who ran through a stop sign ( % -50.00) Your people were professional and friendly, helping me cancel my contract and the steps needed for a refund ( % 23.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I received a letter showing the coverage was quite a bit more reasonable at ($ per month with customer ID **) than the quote I got just a few days before ( % 18.75) Spoke with Deanna and Brandon ** ( % 0.00) Originally $ ( % 37.50) per month ( % 0.00) Was able to drop to $ ( % 50.00) ( % 0.00) Because of the car I have ( Cadillac CTS) ( % 0.00) Only income is social security ( % 1.67) The reduction does help, although the advertisement letter showed $ per month for the platinum plan ( % 0.00) (Same as I signed up for ( % 0.00) ) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , My water pump went out on my car ( % 0.00) I called CarShield and they gave me instructions on how to proceed ( % 0.00) They got me a tow truck to the dealership ( % 0.00) They covered the cost for the part and I paid my deductible ( % 0.00) My car was ready the next day ( % 10.00) Thank you Car Shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Your employee Brent is super nice, very informative and explained all questions about when adding more vehicles from billing person to update form of payment to sending emails for all three vehicles ( % 40.83) I DO recommend you to family and friends ( % 0.00) Thank You ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , My mechanic reached out to you from my account # and everything went smoothly, my st experience ( % 40.00) I really don't want to have anymore problems, but I will continue with the services, thank you ( % 20.00) I believe Amco will do the job! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Lady was very professional ( % 13.00) Helped and was kind ( % 60.00) She knew exactly what I needed and emailed it to me ( % 25.00) I needed my policy because I was driving and she looked it up for me and sent it thru email ( % 0.00) Thanks, Pam ** ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Met Jason today, customer service rep ( % 0.00) Very affable, kind and knowledgeable ( % 80.00) I had some concerns about my claim which he helped with ( % 0.00) Just wanted to say, thanks for having him as part of your team ( % 20.00) ( % 0.00) He is an awesome human being! ( % 50.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Worked as it was supposed to, service department was familiar with Car Shield and handled all calls ( % 37.50) Service was quick, so far worth the cost ( % 24.44) Would do it again ( % 0.00) Customer service was professional and answered what I had questions about ( % 10.00) Thank You Car Shield!!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Could not get the deal I was hoping for ( % 0.00) I been with you guys for over a year, made all my payment on time, just thought I might get a better deal ( % 50.00) I had to drop off my cars ( % 0.00) I'm not sure how you guys do business, just wanted to keep my cars under warranty ( % -25.00) If there is a way you can help me please give me a call ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Such kind and accurate associates when speaking with them today about my account ( % 33.33) So impressed with the quickness in getting the resolution I needed ( % 100.00) Have had CarShield for several months now and have not accessed my benefits yet ( % 0.00) So I was unclear on exactly what was covered under the contract and reason for contacting the company today ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I've enjoyed having CarShield's protection ( % 50.00) The customer service has been excellent ( % 100.00) I have another vehicle insured with them and will keep them as my vehicle's protection company ( % 0.00) I highly recommend Car Shield and I have family and friends who have enjoyed them as well ( % 33.00) Great company who are there when you need them ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I inquired about my coverage for a problem with my power windows ( % 0.00) Service rep was very helpful! I described my problem ( % 25.00) He was quickly able to ascertain that I am covered ( % 50.00) To wit, I visited my Toyota dealer and have an appointment for next week ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Very helpful ( % 20.00) We used CarShield for a repair and the process was very easy ( % 56.33) There wasn't any problems with getting the car repaired at the dealership and the car has been working fine ever since the repair was completed ( % 41.67) The customer service was very informative ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Wow, I don't want this to read lesser than other reviews, so here is the whole truth about CarShield ( % 4.38) Phenomenal! Never had I been treated so kindly by anyone in the automotive scheme ( % 61.25) Car Shield's people are right on, they explained everything to me in my layman ways ( % 28.57) They explained logistics of not just Car Shield, but the car repair places and what they would do for me without any crazies ( % 0.00) I was and am elated for my car repairs ( % 0.00) The transmission control modular unit went out in my car right there in Costco parking lot minutes away from my house ( % 28.57) They had me towed, and my USAA insurance paid fully for me to have a LIFT ride to anywhere I needed to go ( % 0.00) LOVE LOVE LOVE CAR SHIELD ( % 50.00) THANK YOU SO MUCH!!! ( % 39.06)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , See you require a maintenance keep of my vehicle ( % 0.00) So you have a feature saying download documents? I tried so many times and it doesn’t work! So if my car was to break I have documentation but you're making this impossible to prove ( % -2.08) I am not too happy with that, called your number, put in hold for troubleshooting at least minutes, nothing resolved! So to me this indication that if something goes wrong with my vehicle after the time you ask told me the grace period before your benefits can’t start? This indication of shady business to me so I will not pay next month on cancel my services and try the other guys? Your competition that their name ( % -7.50) Either be honest with customers? ( % 60.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I had to temporarily cancel my account because my van was totaled ( % 0.00) I plan to replace it this week and was told that part of my last payment will go towards my new vehicle since payment had just been made ( % 6.82) I am thrilled to hear this and have always been satisfied with speaking with Agents at CarShield!!! ( % 78.83)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Best deal ever, they paid over $ towards my bill when the total was OVER $ ( % 50.00) My car is years old and getting CarShield was one of the best decisions I have made in a long, long, long time!!! ( % 18.05)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , The lady was very pleasant and knowledgeable ( % 95.33) I will tell my family and friends about her and this company, she explained different options and made it very clear ( % 6.50) I was going to look into a company like this but I don't think I will find one this good ( % 70.00) The price is very good ( % 91.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Great experience so far, hopefully, no hiccups when if I ever need to use the coverage ( % 45.00) Speaking with the representative, he was clear on what the Car Shield covers and explained everything to me in a way that I could understand ( % 10.00) Great job ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I will hopefully get my undercarriage repaired today ( % 0.00) CarShield has been very responsive to our requests for repair ( % 20.00) If they have roadside service, I would consider keeping this coverage for the duration of the vehicle ( % 0.00) Thank you CarShield for your responsiveness to repairing my vehicle ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I chose CarShield as my Warranty coverage because I needed the coverage and I liked Ice T! I couldn’t see Ice T promoting anything that was reliable and helpful ( % 75.00) ( % 0.00) Back in September of , I signed up with CarShield ( % 0.00) ( % 0.00) I was supposed to be receiving my contact by email but never received it ( % 0.00) ( % 0.00) I’m a busy person so I don’t dwell on the same things repeatedly unless it’s not correct ( % 5.00) ( % 0.00) I paid; $ ( % 0.00) down and $ ( % -15.56) a month automatic payment draft ( % 0.00) ( % 0.00) I’m knowing if anything happens I’m good! So, a few months later I started having problems with my my struts and suspension system ( % 22.50) ( % 0.00) I had nothing to look over to see if was covered so, I called CarShield! They say no it’s not covered that’s like $, to be repaired ( % 0.00) ( % 0.00) So now again August th, ( % 0.00) My A/C and Radio screen is out ( % 0.00) I only take my car to the Cadillac place where I brought it from ( % 0.00) I called CarShield, they to me to get it diagnosed and have the technician to send them the diagnosis! The Cadillac technician did just that ( % 0.00) I paid $ for the diagnostic fee that day ( % 0.00) I called CarShield in asked if they’ve received all they need from the Cadillac technician? I was told that they didn’t have anything on me as part of a claim ( % 0.00) I had to start all the way over ( % 0.00) This person on the phone now, told me to have the technician to call him and give him the claim number ( % 0.00) ( % 0.00) I did just that, so now I did just that ( % 0.00) An hour later, I get a call from the Cadillac technician, saying that I will need to bring my car back because CarShield has emailed them a thick Pamphlet that has to be filled out and they have to get the codes off the car and re/diagnosis the car again ( % 2.50) I drop my car off at the Cadillac place on // ( % 0.00) Ok so I’m catching rides every day to and from work ( % 55.00) ( % 0.00) I work miles from home, miles going and miles coming that’s miles in a day ( % 0.00) On // American AutoShield a joint company with CarShield, lady named Alexis called me to get verification of my vehicle and to get my yr of vehicle service which had already been emailed to them on // from the Cadillac place ( % 0.00) Between /-//, someone from the warranty company called in unprofessionally left a message for the Cadillac technician that my vehicle wouldn’t be covered ( % 0.00) The technician called me at :am to let me know! I called CarShield to ask and asked why not? They said, they don’t cover outside damage! I asked, "How could it be outside damage when one has worked on my vehicle in that area?" And that’s part of the reason I’m paying monthly fees to them in case of daily natures like this one?If you are driving with no accident and something hits your vehicle like a stick or rock going in between your grill and hitting your condenser without you being aware of it, that’s Mother Nature! They still said, it’s not covered ( % 7.81) ( % 0.00) I asked for a copy of my denial letter! I was told it takes to days before it arrives ( % 0.00) ( % 0.00) that was on today // ( % 0.00) ( % 0.00) I also asked what was the appeal process? I was told that once the adjuster has denied the claim there’s no reversing it?? Meaning there’s no fair chance at making sure this is in your policy and/or there was nothing misunderstood in the claim report ( % 7.50) ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , My calls were met with the “adjuster is too busy to respond to my claim” for over two weeks just to have the claim denied ( % 10.00) Even then I had to call to get that update as no attempt was made to call and inform me of what I needed to do on this first time filing and last ( % 12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Very good customer service ( % 91.00) My rep gave me good information on my plan ( % 70.00) I found about CarShield thru a family member and will recommend them to my friends and family ( % 0.00) I will not have to worry about car dealerships trying to overcharge for auto parts outside of my extended warranty ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I am very satisfied with the service I got from CarShield ( % 65.00) They did just what they said, I called, put my car in a auto shop of my choice ( % 0.00) The mechanic fixed my car and I picked up with no problems at all ( % 10.00) Great service from CarShield ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , The problem was handled in a very professional manner ( % 13.00) It turned out the letter was from another company trying to get my business ( % 0.00) I called Car shield to make sure my rates were not going up was told my rates were staying the same ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I didn't have to hold long on these calls, and I was immediately called back on one call with additional information ( % -2.50) I spoke with a number of reps in different areas ( % 0.00) All employees were very helpful, kind and very patient for some of the things I inquired about ( % 33.33) But Robert went above with kindness, patience and was very knowledgeable ( % 10.00) Thank you all and God Bless! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Representative was very helpful and accurate ( % 30.00) Appreciate her help in getting my account straightened out for me ( % 0.00) I am really glad that I have Car Shield, I have only used it maybe once or twice but it came in handy when I needed it the most ( % 40.00) Thank you Car Shield for being there when I needed you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Very nice protection plan for any vehicle ( % 78.00) Never need to worry if you’re going in the long trip so I would keep this kind of protection plan, I think everyone should get protection plan from CarShield ( % 27.50) It’s really nice company, thank you so much ( % 40.00) I really appreciate it ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Canceling my policy for the Chevy Blazer because I don't own it anymore ( % 60.00) And it will save me money that I don't have to spend ( % 0.00) It's a good policy for : a month ( % 70.00) But I sold it earlier today ( % 0.00) But I still have my GMC Envoy ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , It was great knowing I would have extended car coverage on my vehicle ( % 80.00) The best coverage available for my monthly payment ( % 70.00) It’s so refreshing to know that there is such coverage available ( % 30.00) To know that this review is done honorably with no intention of receiving any type of compensation ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Matt ** was a great customer service rep ( % 80.00) He explained everything to me and he was very helpful ( % 20.00) I really appreciate him explaining the program in a calm manner ( % 25.00) I would refer a family or a friend ( % 0.00) I'm looking forward to using Carshield in the future ( % 0.00) Thanks again Matt ** ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Hey buddy on CarShield was willing to listen and cared and made sure that everything went smoothly ( % 38.33) Took a little more time but that was because I had Covid but they understood and it was a great experience to deal with professional people ( % 30.31) Truly customer service at its best ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , The experience has been wonderful ( % 100.00) Very helpful representatives who explained everything and answered questions I had ( % 20.00) Very satisfied 'new' customer ( % 39.32) I will share this product and service with others close to me ( % 0.00) I believe many people overlook the coverage of their vehicle, or lack thereof especially when it is a pre-certified, used, or older vehicle where the manufacturer's warranty has expired ( % 22.22) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I am in the process of buying a new car and was wondering how Car Shield would work with the purchase of said new car ( % 13.64) I also wanted to know if the contract that I have with Car Shield is comparable to the one that Toyota wants me to buy into ( % 20.00) My contract with Car Shield covers what Toyota is offering ( % 0.00) So I think that I am good with Car Shield ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , minutes after joining I called to give my correct mileage and they sent me a message a week later telling me to submit mileage ( % 0.00) So this was the reason for the call to give actual mileage again ( % 0.00) Hopefully they will not ask again ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Car Shield Customer Service agents are polite and very knowledgeable, that's the only good thing about Car Shield ( % 30.00) I owned a Jeep Cherokee, and had car CarShield for months when my Jeep broke down with a service transmission and check engine light at my local Chrysler dealership ( % 8.15) When I bought my policy I was informed that I can take my Jeep to any official FCA Dealership to have my vehicle repaired ( % 0.00) It turned out after speaking with every Chrysler Dealership in north Metro Detroit, they all informed me that they no longer accept CarShield ( % 0.00) I called Customer Service they located another shop miles away, but after talking to the shop manager myself, he informed me that he does not do transmission work ( % 0.00) I called Customer Service again ( % 0.00) They found a transmission shop that was miles away that located in below I- and on Gratiot Ave ( % 0.00) I am familiar with that area my family used live in that area over years ago, and it's a very impoverished and unsafe part of Metro Detroit even years later ( % 17.78) I had to wait over hours to get a tow truck move my car to the transmission shop ( % 0.00) I later on learned from a friend that lived in the area and local reviews, that the transmission shop was notorious for jerry rigging vehicles and charging customer's for unneeded repairs ( % 0.00) They took over a week to look at my vehicle, they said that nothing was wrong with the transmission but they found a EVAP code for a O sensor ( % -50.00) They informed me that they were solely a Transmission shop which was not the truth, this same shop worked on my friend's car that had needed engine and suspension work ( % 0.00) I paid the dollar inspection fee which is not covered by CarShield and the shop informed that my Jeep was drivable ( % 0.00) At this point I gave up having my car fixed through CarShield, and I contacted a local mechanic that I trusted to inspect and fix my Jeep ( % 5.00) I contacted CarShield Roadside Assistance for another tow truck to move my Jeep since I did not want to risk another break down and don't trust the advise of the Transmission shop ( % -15.56) Called : am, I was promised by the Tow Truck Company's dispatch a hour wait, but I was left stranded for almost hours in an unsafe area ( % 0.00) I called the tow truck company times with no answer ( % 0.00) After hours I called Roadside Assistance to dispatch a different truck ( % 0.00) They ended rebooking with same Tow company that left me stranded all this time ( % 0.00) At this point contact my family to help me move my Jeep another shop ( % 0.00) About hours later my brother, mother, and I limped my Jeep to next shop over miles away ( % 0.00) I got my Jeep fixed by my Mechanic which I paid out of pocket ( % 10.00) From my experience, I can tell you that Car Shield Roadside assistance is unreliable and you are better off using AAA Roadside assistance ( % 50.00) Car Shield's Technician network is very limited, especially if you own a Stellantis/Chrysler product in Metro Detroit ( % 16.90) There no more Chrysler dealerships with ASE Mechanics in Metro Detroit that will accept CarShield ( % -25.00) The very few shops that they have available for covered transmission work in Metro Detroit are either over weeks behind on services or known for poor workmanship ( % -16.50) CarShield is not worth the cost, you are honestly better off finding another warranty Company or paying for the repair yourself at a trusted mechanic ( % 17.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , My service with CarShield is good ( % 70.00) Have two car with car shield and I drop one off ( % 0.00) In future will add another car ( % 0.00) Everyone I talk with talk highly about car shield ( % 16.00) I have not heard anything negative about car shield ( % -30.00) Thanks so much for your service car shield ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Many companies have called me to offer this service, and I never accepted them, but when I had the opportunity to speak with one of the representatives at CarShield, and observe their professionalism and the way they explained the program to me, I loved it ( % 60.00) I have not used this service yet, but I hope that if this happens, they will be just as professional ( % 10.00) Excellent service ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , You guys have been great so far ( % 45.00) Please keep it up because you guys have helped a lot of people and I have heard good things about Car Shield, I would tell other people and friends about you guys ( % 28.75) I had my car in the shop and you treated me fair ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Check engine light came on and my Vamos unit is going up ( % 40.00) Now I have to get a “tear down” to the problematic components ( % -15.56) It’s scary they say if they deny it then I will have to pay $ for it but I haven’t breached my contract in any way so I don’t see any possible way that could happen so I’m scheduling it today! ( % -25.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Great service ( % 80.00) We were only in the warranty for a short time so we never know really ( % 6.67) Got to use it because we bought a new car and it came with a year warranty with another company ( % 13.64) We would recommend this company to anyone because we believe that it is a good one ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Stacy was my contact for Car Shield ( % 0.00) She provided the best cost-effective program for me since I am elderly and do not drive much ( % 60.00) I would definitely recommend Car Shield for anyone needing a car maintenance program especially if their car is older and out of warranty ( % 5.56) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I love Carshield, they took care of all my needs and I thought I was paying a bit too much monthly but when I needed them it all came together ( % 35.00) Within to Business days my claim was done and I was ready to take things to next step with the mechanic shop! Ty CarShield ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , The purchase was easy and well explained ( % 43.33) The only thing I don't understand is that I got a lower price from the first agent that I spoke to weeks before I made this contract with your company ( % 12.50) Other than that, so far so good ( % 22.50) I hope that my car gets a good service if it ever requires ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Representative was very understanding and helpful ( % 20.00) I explained my situation to Car Shield with regard to the monthly payment and they really offered a solution ( % 20.00) I appreciate the real concern and I would recommend car shield for your vehicle ( % 20.00) Love the friendly service! ( % 48.44)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Paid their price for + months on truck ( % 0.00) ( % 0.00) ( % 0.00) Repairs were thousand and Car Shield paid only , truck has low mileage, well cared for ( % 0.00) I did not think it was fair, I had given them or hundred bucks in monthly payments, and all they would pay was ( % 70.00) I do not believe they will get any more of my money ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I got this to cover a used truck I was going to buy ( % 0.00) Lo and behold when I got to the dealer there was no truck ( % 0.00) After wasting hours driving I arrived back home and called CarShield and they cheerfully cancelled my policy ( % 20.00) I will be calling them again! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I was called by one of your reps to kindly inform me that they were having a problem my payment going thru and I explained that I had received a new card and once that was established the new info was processed and all was good to go!!! I appreciated the fact that they called to let me know instead of canceling my policy!! That’s what I call taking care of a longtime customer!!! ( % 49.66)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Kimberly is very knowledgeable and courteous ( % 40.00) Very patient with me ( % 20.00) Understood exactly what I was asking for and guided me in the right direction ( % 26.79) She talks with a smile and that pleasantness makes me want to stay with CARSHIELD ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I did not remember that payment was on auto pay, any way I paid on my plan times, Rep moved to next month payment ( % 0.00) Then went over the procedure again with me ( % 0.00) My husband trucks factory warranty is ending soon, at that time we will call Car Shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Bulter's did a great job with repairing my a/c, but they had to take a hit from the price ( % 80.00) I had to pay $ ( % 0.00) instead of $ ( % 0.00) What was the problem? I kept taking my car back and forth because of your requirements ( % 0.00) I had no idea this would be so complicated ( % -50.00) But it is fixed! ( % 12.50)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Customer service rep ( % 0.00) was excellent ( % 100.00) She answered all of my questions and gave me a peace of mind knowing that vehicle was covered by providing exact details about my plan and how my payments were setup and ways to make payments each month ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , The phone Rep was very helpful by giving me the e-mail address to send the tow bill in for reimbursement ( % 20.00) I needed the e-mail address for the bill to be sent in for reimbursement as I can't find the contract just the contract number and the phone number ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , The process was easy and I was served by great service representatives ( % 61.67) I would definitely recommend this to my family and friends ( % 0.00) Your staff is well trained and well mannered which ensured me a memorable session ( % 50.00) I am looking forward to using this service to maintain my automobile ( % 0.00) Thank you! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , When signing up, I wasn't clear on the role Mepco played with the contract ( % 10.00) I have not received any correspondences like received on account notices from them ( % 0.00) I wasn't even sure my contract went through until I called ( % 50.00) it would be nice to receive a monthly statement ( % 60.00) to verify my monthly payments or sixth month payment as I now pay ( % 0.00) Paying ahead also was not explained to me in the original service plan ( % 37.50) What I am saying is, better communication would be helpful ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , The response was quick ( % 33.33) I'm very satisfied with the service I received when I called to state my problem with my car ( % 65.00) I was treated with the utmost respect ( % 0.00) I will and have highly recommended family and friends to get CarShield ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , A+ very Good intelligent Guide to the point of my matter sympathize with me very good, she was straight to the point and helping me or helping me find a towing company ( % 70.50) God bless Car Shield in the future, I will send one of my friends ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Very helpful, with my payment arrangement ( % 20.00) The experience was very stress free and it was a pleasure to talk to the young gentleman in question ( % 23.33) He also told me about a great deal, to pay for more than one month @ a time and the saving is, something to talk to my husband about ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , We bought an extended warranty for our VW Cross Sport and the salesperson was extremely helpful ( % -6.25) One day later, we realized we had years left on our bumper to bumper warranty so we called CarShield and the Customer Support was very supportive ( % 21.67) A good experience - well done CarShield ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I've only had positive experiences with my CarShield warranty ( % 11.36) I've used it time and never a problem ( % 0.00) Thank you ( % 0.00) Carshield is a very good warranty ( % 91.00) They cover do many things ( % 50.00) Things you wouldn't think was covered ( % 0.00) I was very grateful to have this policy ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Had to add a new debit card, because my previous card had been compromised ( % -1.52) Customer Service was able to help me add a new debit card ( % 31.82) By the time I realized I had a new link to correct it, the link was expired ( % 13.64) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , While I am grateful that CarShield is paying for most of the replacement cost, I fail to understand why they won't cover the cost of two gaskets that have to be replaced as well ( % 0.00) The gaskets have to be removed to reach the pump and once removed, have to be replaced ( % 0.00) Left me with over $ to pay out of my pocket ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I wanted to check on the status of my policy as I have not had the opportunity to use the services yet the man I spoke with was very professional and helpful and answered all of my questions ( % 13.00) I was pleased with the experience and happy with the person I spoke with ( % 65.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , My air conditioner stop working ( % 0.00) It took three trips to shop to get right part there ( % 28.57) Except for this the consumer services have improved % ( % 0.00) I used one of your service centers and it made the experience so easier ( % 0.00) Thanks for your help ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Called and explained that I was to get my confirmation of coverage and the lady I spoke to was very sweet and made sure I got it before we hung up ( % 47.75) Now that is customer service for you ( % 0.00) Keep up the good work ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Having had experience with other car warranties for what is covered and claims paid, CarShield stands with them so far (based on one claim submitted) but I think the monthly price for such coverage is much too high and is the highest I have paid ( % 6.70) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Checking what my policy covers on my Silverado pickup and reviewing all that is covered with my policy ( % 0.00) Also, why a lot of dealerships no longer like to accept Car Shield because of the difficulties in getting reimbursement ( % 0.00) And writing so many words when only a few would work ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I have a contract but had never used it and did not know for sure the process when I needed something on my car to be looked at ( % 50.00) Called for information and was helped immediately ( % 0.00) Agent was friendly and answered ALL my questions!! ( % 58.59)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I heard a lot about the coverage about Car Shield and I hope your customer service team continues with me ( % 0.00) I think the services that you offer will really help me in my current position ( % 10.00) Because I trying build my credit up ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Was looking for authorized repair facilities in suburban Detroit, MI area ( % 0.00) Customer service representative was very helpful ( % 20.00) I was provided with list for () locations ( % 0.00) It turned out I did not need the service but I am glad to know I have the proper coverage ( % 25.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Thank you CarShield for everything!! Quick and easy and all I had to was pay my deductible! Excellent! Thank you!! So much for a painless experience with me being a new customer ( % 44.23) I’ll always keep CarShield ( % 0.00) They even came and picked up my car with a tow truck driver and everyone was super nice and professional! ( % 35.28)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , A quote with Carshield is suggested by me to friends and family ( % 0.00) Anything is possible when you are on the road to success ( % 15.00) My experience with carshield till today have proven to date the company's roadside assistance feedback ( % 0.00) Many car coverages have names of all sorts of kinds by the true said of carshield ( % 42.50) I Stanley ** is satisfied ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , My experience has been one of a used car salesman who begins high and keep lowering the price ( % 16.00) My issue was that I would not decide to purchase Car Shield until I decided to keep the car I had ( % 0.00) Finally the last guy I talked to heard that and respected my right to choose what to do ( % 9.52) Of course the lower cost helped my wife decide ( % 0.00) Being on fixed income, make us choose wisely, and we resist high pressure sales ( % 32.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Agent was patient and very helpful ( % 20.00) Knew what policy was best for me ( % 100.00) Agent shared with me all options associated with my purchase ( % 0.00) Shared with me the benefits of adding all my vehicles which I am in the process of doing ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Trying to get a lower rate due to me being out of work for a while due to sickness, I was very pleased with help I received from the customer representative who helped me ( % 13.33) He was very professional and understand, we need more people like him in the world helping others ( % 31.50)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , CarShield was there when I needed it most, they offer service for cars over k and that made me feel very good knowing they handle the type of cars I own and drive ( % 67.00) Makes you feel good knowing you are driving with confidence having warranty ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Customer service provided very good clarity on the process for service repair ( % 91.00) Currently have received a diagnosis of a bad turbo charger for my Range Rover Evoque when last taken to Hennessy Land Rover in Atlanta Georgia ( % -23.33) I have an appointment for service on September , ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , The Best Experience with a warranty company ( % 100.00) They went above and beyond to make sure my car was WELL taken care of ( % 25.00) I was a little skeptical about using Carshield, but their professionalism surpassed any warranty company ( % -34.38) And I have been and seen a lot ( % 0.00) Carshield is the place to go ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , All is well ( % 0.00) There is no complaints ( % 0.00) I WOULD RECOMEND this to anyone ( % 0.00) My coverage has been very good at this point in time ( % 91.00) Thanks for your help ( % 20.00) I TAKE good care of my car so I thank you for helping to do that ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I had a great experience ( % 80.00) The salesman was very professional ( % 13.00) He gave me what I needed to get my claim started ( % 0.00) This was my first claim ( % 25.00) Wasn’t sure if covered ( % 50.00) He explained to me what to do ( % 0.00) Good Job! It would be good if you all could let us know if our dealership can work on our vehicles ( % 78.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I was very pleased with the service I received from the customer service representative ( % 65.00) Very pleasant and professional ( % 52.67) Love doing business with you folks and will do so again with my new vehicle ( % 31.82) As soon as my new car warranty is up I will contact CarShield ( % 13.64) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , The availability to CarShield was great and I would have retained this coverage had it been in my favor ( % 80.00) However the value of the vehicle versus your maximum coverage would have been upside down ( % -15.56) Thank you for your considerations anyway ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Not paying for the requested coverage for my Cadillac Escalade ( % 0.00) I’m paying a fortune because Car Shield paid only / of my bill of $ ( % 0.00) My car is maintained well of K miles, minimal problems ( % -10.00) If you have any questions contact me at **, thanks! ( % 25.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I cancelled my contract and appreciate having the coverage that I needed for my vehicle ( % 0.00) I'm in the process of selling it so I no longer need the insurance for it ( % 0.00) Thank you for being there when I needed you the most ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Christopher was wonderful he really cared ( % 60.00) I'm a widow mom with kids ( % 0.00) He reassured me that they would make sure me and my kids wouldn't be left stranded ( % 25.00) I'm praying right now that this company will be there for me and my kids he said for sure that they would ( % 39.29) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Love how helpful and friendly the staff is every time I call ( % 43.75) They gave me great deals, explained everything so it was easy for me to understand ( % 61.67) Quick to give me great deals too ( % 56.67) And they were upfront with prices and services ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I submitted documents to CarShield to correct an error so today's call was to check the status on the issue ( % 0.00) The Car Shield agent Britney was fast at taking care of the issue, she looked at the documents I sent and contacted the right department and corrected the error ( % 24.29) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I spoke with two people ( % 0.00) The first could not answer my question ( % 25.00) They transferred to a customer service rep who answered my question ( % 0.00) She is was very informative and she answered my question to my satisfaction ( % 20.00) Thank you all very very much ( % 26.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I purchased a warranty with CarShield under the impression that my current coverage was going to lapse only to find out that I still had more years on it ( % 16.67) I called CarShield to cancel my warranty since I really didn't need it at this time and was very pleased with the ease of doing this ( % 42.50) I especially liked that the representation took the time to explain to me exactly what I was covered for and what I would be giving up and to make sure I would have the same coverage under my present coverage ( % 35.00) I was very happy and impressed with this ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , The Southampton Village Police came to help me because my car had suddenly registered over-heating and I was not about to move it ( % 0.00) Although CarShied guarantees towing, I used AAA, and had AAA's Hampton's service tow my incapacitated car to the BMW dealership which services my car, and AAA reimbursed me for the towing which Car Shied would have been responsible for ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , The reps are courteous and patient ( % 60.00) If there is a concern, they are empathetic and take the time to notate the account accordingly, as well as giving options to help make payments or renew accounts so the account isn't totally lost ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Requested copy of my contract because your download links are taking to long to respond and the request is failing to load ( % -5.00) ( % 0.00) ( % 0.00) CarShield is a great service and presents great value to us consumers ( % 80.00) I recommend this service to all of my friends ( % 0.00) Getting ready to experience the value of the service because my Transmission needs to be replaced ( % 20.00) ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I was very pleased with your company and its responds to my needs ( % 65.00) I have and will continue to recommend you ( % 0.00) I know from personal experience that you are far better than Endurance ( % 20.00) Car Shield has the best coverage and the nicest personnel ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Took my vehicle to my Ford dealer for work ( % 0.00) Asked them if they took Car Shield for the payment of the repairs ( % 0.00) Was told they will not accept Car Shield as it takes to months for Car Shield to pay them ( % 0.00) This is the nd Ford dealer that refused to honor Car Shield ( % 0.00) I intend to drop Car Shield and go with another, more reputable company ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I just need some paperwork what I have covered on my car, so I could have some work did on my vehicle ( % 0.00) I need to know co-payment, and where I can take my vehicle services so could pick my own place to take it ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I had a great experience ( % 80.00) The representative I spoke with gave me correct information and I would recommend this to anybody to anybody who is a friend ( % 0.00) I want to thank the representative for all his help ( % 0.00) CarShield is a great company ( % 80.00) I would always use them if I have issues with my vehicle so thank you for all your help for your help ( % 0.00) God-bless and have a great day ( % 80.00) I hope I don't have to speak with you with any problems and there are any problems in the future ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Employee was very helpful, informative, and courteous ( % 40.00) He answered all my questions ( % 0.00) Very good communications skills and made me feel as I was important and he wanted to provide the services I wanted and needed ( % 65.50) This was greatly appreciated by me ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Endurance really confused us and led us down the wrong path for sure ( % -13.89) We were happy Temeasha gave us a path back to CarShield and in such a friendly, helpful way ( % 29.38) She communicated information clearly and got things done quickly! ( % 25.83)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I feel that the service that I received was very satisfactory and I would recommend your service to anyone ( % 20.00) I was very happy with the help I received ( % 100.00) ( % 0.00) The contact person was very informative and was very cordial ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , It's been a pleasure working with Carshield ( % 0.00) I found their prices reasonable and their level of service high ( % 18.00) I fully recommend them, especially for auto owners with high mileage cars who are looking to extend the useful life of their vehicles ( % 15.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Went to shop ( % 0.00) My repair was denied ( % 0.00) It was ac/electrical (blower motor resistor $+ cost) ( % 0.00) First time in shop ( % 25.00) First claim for things advertised in commercial ( % 12.50) Disappointed ( % -75.00) The only reason I'm keeping is My bf said to give it a chance ( % 0.00) I'm like you pay it them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Due to changing cars we no longer need service on our Honda Civic ( % -12.50) We were satisfied with the coverage provided by Car Shield ( % 50.00) Also the customer service people have all been knowledgeable & friendly ( % 37.50) We have been satisfied with everything ( % 50.00) Thank you very much ( % 26.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I was going to cancel my plan because I was afraid that I couldn't make the next payment due to a new job ( % -14.72) But I was briefly educated and helped ( % 0.00) Now I feel better ( % 50.00) Now I can relax knowing my st check I can continue my coverage instead of thinking I will be canceled ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Nathan is a great salesperson ( % 80.00) I called yesterday but wanted to think about it overnight, and he did call back to follow up ( % 0.00) He really seemed to take an interest in my personal well-being ( % 10.00) Very polite ( % 20.00) Very respectful ( % 65.00) I believe he loves people and good service ( % 70.00) He is truly a credit to your company ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Had trouble with email message going through and needed to make sure of email address I was sending to ( % 15.00) Received the necessary information and resent my message ( % 0.00) Was also given an alternative address and instructions if I still had a problem ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I am purchasing a new vehicle so my need for CarShield is no longer necessary ( % 6.82) I have no knowledge as to the actual service as I had no vehicle issues while having the policy ( % 0.00) For peace of mind it is a good value ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Very helpful and knowledgeable! I love how I can call for information status and feedback ( % 37.50) The representatives are always nice and approving ( % 60.00) I’ve had Car Shield for maybe years now and I love it! I would recommend you guys to anybody ( % 62.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , After not receiving a discount on my catalytic converter failure, I was hesitant when my mechanic submitted the list of items that needed repaired on my Jeep ( % -31.67) When he called me, he said he was pleasantly surprised when he received the list of items that would be covered ( % 10.00) He hadn't had much luck with a previous client who had one of the other vehicle protection companies ( % -3.06) Car Shield covered items that I didn't expect them to cover, including the rental car, front and back brakes, water pump assembly with everything that was associated and saved me thousands of dollars ( % 0.00) I tell everybody who is looking for vehicle repair protection to call Car Shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Our vehicle's Air Conditioning (AC) quit working ( % 0.00) It was in-explainable at first, until we found out the system had a leak towards the back and the front fan quit working ( % 12.50) We are so thankful CarShield worked with our dealership mechanic and provided their help with the cost ( % 0.00) It is our only vehicle and we have to commute miles to get to our home ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , First of all I was told by a major car dealership in Texas not to deal with this Car Shield ( % 15.63) To keep my peace, I need tie rod replacement and I have the Diamond coverage which means they are covered ( % 0.00) But when I called to check they said I’m not covered for that ( % 0.00) So I paid for it myself but I checked again they said I should’ve been covered ( % 0.00) I sent in the invoice of the repair and a couple days later I checked to see if they received the receipt ( % 0.00) And they told me no ( % 0.00) Once I was told that I knew there was going to be a problem ( % 0.00) So I sent it again just like I felt there was the problem ( % 0.00) I was denied my reimbursement due to all their technicality on repair ( % -12.50) To keep my peace I’m going to just move on ( % 0.00) I wouldn’t recommend this company and I’m tired of seeing all their commercial ( % -20.00) I should’ve listen to my dealership ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , We called Car Shield and the service person was great ( % 80.00) Both a man and a woman we spoke to were very helpful ( % 20.00) The problem was in getting a towing company to respond and tow our vehicle to the dealership ( % 0.00) In the meantime, our neighbor came over and with his help, he got our vehicle started so we could drive it ( % 0.00) We then had to cancel the towing company and did not use your service ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , When I called, the service rep was very helpful ( % 20.00) She went above and beyond to make sure that everything was covered ( % 25.00) In fact, she even helped me with the finding of other service facilities ( % -12.50) The only thing was that all of the facilities were closed and would not open for days ( % -3.33) Other than that, I had no other issues with CarShield or the service representative ( % -3.13) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I received another late payment notice ( % -30.00) I advised Rep that this was to be corrected last month ( % 0.00) Rep will look into it ( % 0.00) I am on auto pay for the th of the month ( % 0.00) Rep said she doesn't know why this wasn't corrected last month ( % 0.00) They are going to look into the system ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , My call was taken by a very polite professional young lady who gave me all the information I need ( % 13.33) She didn't try to give me the bum's rush like so many customer services reps do ( % 50.00) I'd refer a friend to you ( % 0.00) Peace & blessings ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , My bank changed its name to Old National Bank, and the information on some of my accounts didn’t transfer ( % 10.00) Car Shield was one them ( % 0.00) Customer service and customer service for payments were the departments that assisted me with changing my information ( % 0.00) Both representatives were very people-friendly and made me feel so at ease throughout our conversation ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I accidentally submitted payments ( % 0.00) Nicole really helped me with getting one of my payments back breaking down piece by piece what really happen and I forgot I was set for auto draft but it's good now I'm good ( % 27.41) Thank you Nicole again ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I was so worried about my vehicle ( % 0.00) I am old & can’t afford another car ( % 10.00) It had serious problems ( % -33.33) Car Shield checked it out and said they would fix it all ( % 0.00) I was so happy and thankful ( % 80.00) I really needed my car ( % 20.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Representative, Sequaria was very professional and answered all my questions ( % 13.00) Lindsey was very friendly and professional too ( % 29.38) She took care of my concerns ( % 0.00) I would recommend Car shield to my friends and family ( % 0.00) Their prices for the policy I have is reasonable and the representatives work with you if you have a problem to arise ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Tiffany was very helpful and I got the issue resolved quickly ( % 26.67) She was friendly and efficient and there was no problem getting my account brought up to date immediately ( % 37.50) I appreciated her attitude and response ( % 20.00) It makes doing business with Car Shield a good experience ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Representative was Friendly and nice ( % 48.75) When car was Towed, he did an excellent job towing where it had to go ( % 100.00) I will let family and friends know that Car shield have great service and do excellent job ( % 90.00) I was also very satisfied with service ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Great job on helping me with my bill ( % 80.00) Rep was very helpful and kind, that was important to me in these days and times ( % 40.00) Great job ( % 80.00) Very very very helpful ( % 26.00) Thank you so much kindness and fast work ( % 20.00) Great job CarShield ( % 80.00) Great job ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , A real pleasure dealing with Dan ( % 20.00) He was very knowledgeable and friendly, and gave a good explanation of coverages, charges and payments and readily answered my questions ( % 36.88) We're first-time buyers of this type of plan, so glad that we chose CarShield ( % 50.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Wonderful service ( % 100.00) Customer service nice rep quality of listening ( % 60.00) No fussy sales rep ( % 0.00) Just good customer satisfaction the moment the rep answers the telephone ( % 70.00) The voice to speak to such kind individual don't just happen every day ( % 20.00) It makes a customer feel very important wanting to keep their service even though things had changed at the instant moment ( % 26.00) CarShield please keep all your good customer sales rep ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I had to change my debit card due to possible fraud and your representative was able to help me in just a few minutes ( % 4.38) It was great ( % 80.00) She was professional, helpful and understanding ( % 10.00) The change took a minimum amount of time and I had my new receipt by the end of the day ( % 13.64) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , My experience was great ( % 80.00) The wait was too long ( % -5.00) Other than that it was great ( % 33.75) Just cut back on the wait time because a customer shouldn't have to wait to talk to customer service cause that's good business ( % 35.00) So great ( % 80.00) So if you can do that that's cool ( % 35.00) Awesome ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I signed up with CarShield and I decided soon after to trade my truck for a new one ( % 13.64) I called and told the rep and they promptly refunded my funds I had paid in ( % 0.00) I was very surprised and happy with their business practices ( % 46.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Experience with Carshield, exceptional except when waiting for approval to service garage to start service ( % 66.67) Service garage on the other hand ( % -12.50) Service garage not responsive or informative on information or diagnosis on vehicle ( % 0.00) Will ask around if ever needed again ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Cooling system went out on my cooling system the wiring system went out connect to the cooling system ( % 0.00) And y'all said y'all wouldn't fix it because it's not a part of my contract ( % 0.00) I opened a new feature ( % 13.64) Y'all do better about your customer and just not a contract ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Had a good experience with CarShield but ended up paying $ ( % 70.00) out of my pocket ( % 0.00) CarShield rep said they should never be cash out of my pocket but car repair shop said that’s what car shield said to charge me ( % 0.00) Car repair shop also didn’t talk too highly about CarShield and I didn’t have a option to take it to the dodge dealership, was limited to two repair shops in my area ( % 4.43) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I had to put my car in the shop ( % 0.00) Carshield was very helpful and was able to take care of all the repairs ( % 35.00) When speaking to someone they were very nice and detailed about my questions ( % 59.00) I would recommend them to family and friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Great company, easy to work with and very responsive ( % 47.78) Customer service reps are very helpful ( % 20.00) I would recommend their service to anyone who is looking for a little protection against unexpected car problems ( % -4.38) Will be doing business with CARShield for years to come ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Not everything was covered but I did save a few bucks ( % -20.00) I was told bolts were not covered ( % 0.00) Nor were the controllers covered ( % 0.00) Only the engine mounts ( % 0.00) The controllers near engine mounts required another $ ( % 10.00) I decided not to have controllers done ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Water pump went out so called Carshield and going good ( % 70.00) Very happy ( % 100.00) Towing me to repair shop sun auto ( % 0.00) Going to work on a rental till Tuesday ( % 0.00) I will recommend Carshield to all my friends and family ( % 0.00) Very dependable and gets it fixed ( % 15.00) No problem at all ( % 0.00) Thank you Carshield ( % 0.00) William Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Professional and able to help me with what my contract covers ( % 30.00) Answered all my questions and went through how to file a claim ( % 0.00) Was able to review my contract to then add additional coverage which was the electrical system ( % 50.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , She helped me very much, so glad I was able to talk to her this morning, I really like the way she handled this situation with me, and I'm going to get some things done with this, thank you very much CarShield ( % 36.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , A very pleasant one ( % 95.33) The agent was on point with all my request ( % 0.00) Seems Carshield is the real deal for all vehicles maintenance, I will recommend it to all my friends ( % 20.00) This is the best deal for anyone with a car ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I'm a Car Shield policyholder for numerous years ( % 0.00) Car Shield's customer service team is always professional and provides excellent guidance with any and every inquiry ( % 55.00) All my questions are always answered with clarity and detail ( % 0.00) Keep up the great work CarShield! I would recommend CarShield to all vehicle owners ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , April was Wonderful in helping adjust my monthly payments ( % 100.00) ( % 0.00) ( % 0.00) she was very professional ( % 13.00) ( % 0.00) ( % 0.00) Caring and Concerned ( % 0.00) ( % 0.00) ( % 0.00) Excellent Employee ( % 100.00) She explained everything perfectly and was Wonderful ( % 100.00) ( % 0.00) ( % 0.00) I will highly recommend CarShield to friends and relatives in the future ( % 8.00) Great company and very professional ( % 46.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Air conditioning not working and Car Shield contacted to provide service ( % 0.00) Fix the air condition ( % 0.00) Spoke with a female employee that assisted me ( % 0.00) She gave me the site as to what mechanic would honor Car Shield ( % 0.00) I found a place close to where I live ( % 13.64) Mechanic called and they related they honor Car Shield ( % 0.00) Took the car the next day ( % 0.00) The mechanic took care of calling the people to get authorization to fix car ( % 0.00) The company had the car about a week and half ( % -16.67) The part had to be sent by Car Shield ( % 0.00) Received my car and it is working well ( % 0.00) Just had to pay the deductible ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I have found that CarShield has been a great value for unexpected car repairs ( % 45.00) I have used it two times and it has saved me several thousand dollars in repairs that could have caused financial difficulty ( % 0.00) I would highly recommend it ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , The gal I talked with was pleasant and very helpful ( % 46.67) When I explained the situation she said she understood and under the same situation she would agreed and canceled the policy ( % 0.00) I already had an extended policy in pace from the dealer, ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Called to find out if I can transfer car to different mechanic ( % 0.00) The mechanic I took my car to has not fixed my car and it keeps coming up with the same error code for the second time ( % -1.67) CarShield is paying for my car and they should have fixed it ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , When I get a new car, I plan on getting a new policy ( % 13.64) I didn't have to use the warranty but it felt good knowing I had it to lean on if I needed it ( % 70.00) I canceled because I have an old car so if necessary I will just get a new car ( % 7.88) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Called to ask about what to expect with my Contract - services with the Dealership I took car to what I needed to do ( % 0.00) The representative was very helpful - put me more at ease with the process of having them tear down the engine - parts service & what the CarShield will pay for ( % 18.15) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , The reprehensive took the time to explain the offers, and help me understand how much savings I will have when I purchase the coverage ( % 15.00) She also, offered me a discount for taking action the same day ( % 5.00) My experience from the beginning was good so far ( % 40.00) I'll see what it's like when I actually use the service ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I have not received anything which in writing gave me my account number ( % 0.00) The person I dealt with was very helpful & gave me the information I wanted & needed ( % 20.00) She emailed me the information & is mailing my account information for me to keep a copy in the car ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Great experience, excellent customer service ( % 90.00) Very satisfy with this car protection ( % 20.00) When my car broke down, they fixed it for me ( % -2.78) I will recommend this to all the people I know who drive ( % 0.00) They treat everyone with care and have patience ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Thank You CarShield ( % 0.00) I am a Happy and Satisfied Customer ( % 65.00) I was so relieved when my car broke down while I was in the expressway ( % -15.56) ( % 0.00) ( % 0.00) I called CarShield the next day and I was instructed to take my vehicle to a mechanic of my choice who accepted CarShield, I did that and my car was repaired ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) I am so blessed for CarShield ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) I could not have done that out of my budget ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Have been a customer for just over months ( % 0.00) Saved me over $ ( % 0.00) on the repair of the axle on my year old vehicle ( % 10.00) So happy I saw your add on Fox network and decided to try CarShield ( % 80.00) Thank you so much for the hassle free coverage!! ( % 41.25)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I called to relay my problem and Carshield resolved my problem very fast, efficient ( % 26.00) They were there to help me because I had purchased the coverage ( % 0.00) The price of the coverage was fair, I got the senior citizen's discount and that made it a whole lot better ( % 46.67) I trust them because of the service I received ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , The representative was very pleasant and quickly answered any question that I asked ( % 64.33) I asked about towing coverage as well as other roadside assistance ( % -12.50) I also asked about an ID card for details of my account ( % 0.00) The representative was very responsive ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , My experience was really good ( % 70.00) He helped me out and got everything straightened up ( % 0.00) I appreciate him and I appreciate Car Shield for what they're doing ( % 0.00) I hope you all keep up the good work and I will definitely put another car on when I get one ( % 35.00) Thank you very much again ( % 26.00) Wish I'll be my problem ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , We're glad we joined Homesafe ( % 50.00) We will recommend you to our friends and family ( % 0.00) Good responses in a timely manner, and very patient making sure they knew what we needed ( % 46.67) We didn't expect we would need your services this soon, but here we are!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , It was a pleasure talking with the customer service rep ( % 0.00) She was helpful and patient with me ( % 0.00) She answered all my questions and gave me all the information that I needed to decide whether to get the policy for my car ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I didn't get the young lady's name ( % 10.00) Very professional and a joy to talk to ( % 46.50) If at all possible, would love for CarShield management acknowledge her for the outstanding contribution she gives to your company, CarShield ( % 33.33) Respectfully Dana **Msgt Retired USAF Read full review ( % 42.50)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Only that Carshield seems to not pay for most of the services that I have claim ( % 25.00) Most repair shops have pretty negative things to say about carshield as for as getting pay for service ( % 15.00) It's almost like having nothing at all ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , These guys are great ( % 80.00) I got a plan I could afford for my Porsche Cayenne S, these guys cover the power train, engine and roadside service and it was cheap but my wife did not like the fact that we would be paying for a car that we don’t drive that much and is a weekend car, that we would be wasting money, which made sense, so I called to cancel the plan, had no issues with the customer service refunding my money and Cancelling my contract, I will recommend them against any other company out there! Happy and will use in future!!!! GREAT! ( % 37.40)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , My debit card was compromised and I had to call to give a new card # ( % 13.64) The representative was great, very helpful and very personable ( % 40.00) She was able to take care of updating my card, and make arrangements to complete the payment ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Customer Service is very helpful! I’ve never experienced any issues ( % -7.50) Would definitely recommend to my family and friends ( % 0.00) Each time I have called in, they have satisfied all of my needs and concerns ( % 50.00) Was able to get all of my questions answered ( % 50.00) Great company! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Was easy and we already have Carshield on another vehicle ( % 43.33) Just had to call back with my mileage, and that person looked it up with no problem ( % 0.00) Have another policy on the car from another company and they seem to be a rip off and they were a waste of money ( % -20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Very friendly, patient, honest ( % 54.37) Took the time to look up information about my coverage ( % 0.00) Answered questions or concerns I had regarding my contract ( % 0.00) And was very happy to b of help ( % 100.00) I have not had any experience filing a claim because I have not had any mechanical issues at this time and am providing normal routine maintenance ( % 15.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , They were great and they told me everything I need to know and I got to ask questions and they were answered ( % 80.00) The customer service people were friendly and very knowledgeable and they worked with me on pricing which was great ( % 45.83) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I didn't know the exact mileage on my car so I'm having a hard time getting my car fixed so I don't know if I would recommend this one to anyone else ( % 1.94) I told the man that I wasn't sure what the mileage was because I was riding with my husband at the time I took the policy out and I was working two jobs and I am only human and forgot to call because my first job you can't have your phone in the patient rooms ( % 18.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Asking why I got something in mail If I already have a policy ( % 0.00) She very politely explained it was just a promotion ( % 20.00) Asked if there was anything else she could do for me ( % 0.00) I said no and she wished me a good day ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I got the car in the shop ( % 0.00) It’s been days, no one has gone by to see ( % 0.00) The shop has called several times and they ask him the same questions over and over again ( % 0.00) When are you going to take care of this ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Update personal information ( % 0.00) Due to change of address & credit card company ( % -12.50) Make sure all personal information was accurate ( % 30.00) No changes made to contract due to updating credit card information ( % -12.50) Customer service very helpful and accurate in updating my personal information ( % 20.00) And all my questions concerning my contract ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Our engine needs to be replaced and they need oil changes we have done in the past years ( % -25.00) Autoshield is not satisfied with the receipts, giving us the runaround for many weeks and will not help at all ( % 12.50) We take care of our car ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I am very satisfied with CarShield after Customer Support was able to help me set up a payment arrangement that fit around my circumstances ( % 51.67) I had been rear ended in a car crash in my mother's vehicle and needed to take time off of work to recover from my injuries ( % 0.00) It was very simple and easy to set up such an arrangement over the phone with both the financial department and receiving information that I was unsure about with the Customer Service department as well ( % 10.83) I truly appreciate the help I received from the CarShield team so I could get back on track with my coverage ( % 0.00) I have already recommended CarShield to my own family members as well as my significant other’s family as well! Thank You so much for what you do CarShield and I will continue to recommend your services in the future! / Stars! ( % 20.38)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Mr ** did an excellent job explaining the program to me; he covered everything in the program, and made sure that I understood every detail, including how the program works, how to keep track of all the work that may be performed on my truck, and how I could handle my monthly payments, all in all Mr ( % 75.00) ** did an excellent job explaining the facts about the program, I feel that we will have a long lasting relationship ( % 31.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I took my vehicle to Kia dealership like I was told but they said they would not be able to fix the problem because of a tool they could not find to take the water pump and that wasn't the problem ( % 50.00) So I had to take my vehicle to another shop that I picked and they said it wasn't the water pump but just air in the system ( % 0.00) They flush the system and top it off and I paid for it and the tow truck driver ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , The rep called me because my payment kicked back and then she offered me a way to get a discount for an even cheaper rate than I was paying ( % 0.00) She was terrific to work with ( % 0.00) I am very pleased with CarShield ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Our customer service agent was helpful and knowledgeable in assisting me in choosing a plan that met my needs as a senior lady ( % 0.00) Even though my car's mileage was low, the representative didn't accuse me of lying but laughed when I reminded them I am a little old lady ( % 15.31) It was great talking with them ( % 80.00) I would recommend Car Shield to my friends and family ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Yes! She was very, very helpful, polite, friendly, and nice ( % 41.17) Got the job done quickly and well versed at her job ( % 33.33) It was very nice working with her!! I am A old lady and really NEED things to be easy ( % 43.33) Val ** ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , The customer service representative was friendly, professional and knowledgeable ( % 23.75) I didn't write down the person's name; however, it was given ( % -15.56) I could "hear" her smile and "feel" her enthusiasm ( % 30.00) She answered all my questions quickly ( % 33.33) I would recommend CarShield to all of my family and friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I'm upset that My transmission experts charged American Auto shield over ( % 0.00) for a transmission that they never rebuilt ( % 0.00) I was informed that American Auto Shield paid My Transmission Experts ( % 0.00) for a (new/reman transmission assembly) and My transmission experts said that they rebuilt it inhouse and my transmission is doing the same thing that they were suppose to fix and it is leaking ( % 0.00) They damaged my car with atleast ( % 0.00) worth of repairs and it seem that American Auto Shield doesn't care ( % 15.00) I don't feel comfortable taking my car back to them ( % 20.00) They had my car for / weeks to do nothing ( % 0.00) I can't afford to give them my car again ( % 0.00) I'm upset that I will to have to come out of my own pocket/file a claim on my insurance policy to have the damaged fixed and possibly to have the transmission replaced now ( % 23.33) This place scammed American Auto Shield/ Car Shield and I'm the only one that cares about it ( % 0.00) Attached is the invoice that My Transmission Experts gave me, stating that there was a rebuild not a (new/remanufactured transmission) installed which is misrepresentation/fraud ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Payment for some reason did not go through ( % 0.00) ( % 0.00) ( % 0.00) Corrected ( % 0.00) ( % 0.00) ( % 0.00) Was great to hear that even if my car goes over the miles that as long as I make my payments the car is still covered ( % 37.50) ( % 0.00) I am go glad that I enrolled in this program ( % 50.00) ( % 0.00) Had not have to use yet ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , CarShield didn't pay anything on my claim ( % 0.00) They did help me to find a shop near me ( % 10.00) CarShield customer service was great ( % 80.00) They really helped me ( % 20.00) I sure hope CarShield pay for more mechanical work ( % 50.00) The warranty do not cover your vehicle to be diagnosed ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I was very happy with the service I received ( % 100.00) The customer service the monthly representative was very friendly and helpful ( % 48.75) The deductible was reasonable and the monthly payment was what I was looking for ( % 20.00) I would recommend Carshield to anyone who is looking for honesty and great service ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , The lady that I have talked to today was a very nice lady and really helped me out ( % 49.00) When I had told her my situation she had made something work for me so I wouldn't have to cancel my plan with you guys ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I have only one thing to say ( % 0.00) OUTSTANDING!!! Great customer service ( % 88.83) They are willing to help with everything you have problems with ( % 25.00) They reacted to the claim very fast ( % 26.00) I would recommend Car Shield to friends and families ( % 0.00) Even strangers ( % 0.00) I am very satisfied ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , It took them several phone calls to me and a great deal of investigation on my part to come upon a new relationship between us ( % 31.21) It was well worth the effort though ( % 30.00) I have health, life, an AD&D, renters, health for my dog, and car (including uninsured motorist) insurances as of late ( % -30.00) This policy rounds it out ( % 0.00) I'm covered for everything that could possibly happen to me ( % 0.00) I'm happy! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , The Level of professionalism is by far one of the most outstanding companies I have dealt with through my years on this planet ( % 36.67) So a full hearty thank you is what I’d like to say ( % 35.00) I could not think about another company to do business with for auto repair ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Fast, great service ( % 50.00) I need you now so let's see how fast I can get my vehicle, thanks so much Robert ** ( % 20.00) I had CarShield many years so let's see how the outcome is, I'm sure I'll be satisfied I hope ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Joe was most helpful to ensure we were able to get the most coverage to meet our needs ( % 50.00) You indeed have an asset in Joe ( % 0.00) He was patient with me as we put all the information together ( % 0.00) He should qualify for a raise in pay, as someone who does his job in spite of the virus ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Sent in all information times in a week period ( % 0.00) Never could talk to same person twice ( % 0.00) We never got an answer ( % 0.00) We kept getting the brush off from everyone saying they needed more information which we gave ( % 50.00) No answer ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I absolutely had a great experience with the rep I spoke with this morning ( % 50.00) She was friendly and professional ( % 23.75) I have not had any issues with my car that warrants me to contact Car Shield (Thank God) ( % 0.00) However, I am very pleased to know that I have Car Shield if I ever need to use it ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , My husband purchased this product when he got a used diesel truck ( % 0.00) He asked specific questions on what it covered and decided it would be useful ( % 15.00) That was four years ago ( % 0.00) In that time, there have been two occasions when he really needed the service and was told both times that issue wasn't covered ( % 20.00) After the first issue, he called to cancel only to be talked into staying with "great" coverage ( % 35.00) And they'd knock $ off the monthly bill ( % 0.00) We've now had a second issue and were told, once again, it's not covered ( % 0.00) We've spent hundreds of dollars worth Shield only to turn around and pay thousands in repairs ( % 6.67) This time, I want my money back ( % 0.00) No ifs, ands, or buts ( % 0.00) What's worse, he's in a wheelchair and was stranded for four hours at the last location the truck quit ( % -20.00) I understand upselling, but your agents dang well better understand what the need is and meet that need ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Thanks guys ( % 20.00) I look forward to never having to use this wonderful coverage ( % 100.00) Safety is always first ( % 25.00) And preventive maintenance is always important ( % 40.00) I feel a lot better knowing that CarShield will have my back in the case of a unexpected maintenance situation ( % 20.00) Thanks guys ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Great company ( % 80.00) Didn’t get to use the service ( % 0.00) Car was totally loss a couple of months after getting the service ( % 0.00) The company was easy to reach and communicated clearly and responded to requests and answered all of my questions ( % 26.67) They also were quick to refund money for unused services ( % 33.33)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Phillip was very nice, patient and polite! He listened and confirmed a change in payment I requested ( % 68.75) He was pleasant and concise in his response and repeated back all information given ( % 27.78) He deserves a recommendation for his thoroughness in dealing with customers ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , All G-O-O-D during our conservation ( % 0.00) She was very, very, very helpful, please give her a raise, the company has been outstanding since I enroll in the program ( % 38.00) I GIVE THE ENTIRE PROCESS (s), thank VERY VERY VERY much ( % 13.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Tony, updated my new address, and I had a couple of questions he answered ( % 13.64) I also asked him to mail me a copy of my contract and all that is covered since I cannot get with information online as the weblink I was given never loads ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I paid for over a year for the diamond plan ( % 0.00) The advertisement says take it to the place of your choice ( % 0.00) Guess what, they no longer accept CarShield because they won't pay claims ( % 0.00) The dealership suggested I pay and ask CarShield to reimburse me ( % 0.00) I called and checked and was told they would, just make sure the claim was authorized ( % 50.00) NOW they don't want to pay ( % 0.00) The employees give the incorrect information on their recorded line ( % 0.00) They will not go back and verify it by checking the call ( % 0.00) CarShield says it's my problem ( % 0.00) They will take your money and you won't get anything for it ( % 0.00) I asked to speak to a manager and was transferred to a disconnected number ( % 0.00) They have an "F" rating with the BBB ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Good experience ( % 70.00) Easy process ( % 43.33) Understanding why I needed to cancel ( % 0.00) Gave me options to continue and to come back ( % 0.00) Advise me that I would get an email ( % 0.00) I received an email ( % 0.00) Smooth transition ( % 40.00) Friendly and courteous ( % 48.75) This was a simple transaction ( % 0.00) I would recommend this service to anyone ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Absolutely Awesome and the service was great ( % 90.00) All my questions were answered, and I was given attention and attendant was very nice and polite ( % 49.00) I would recommend the services to my friends and tell my co-workers about CarShield and make sure my children has the same service ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , The person who I spoke with was very informative and explained a lot to me ( % 20.00) He explained the coverage is effective in days from the day I spoke with him ( % 60.00) The share I will have to pay for any repairs is only $ ( % 0.00) ( % 0.00) If I wanted to insure another vehicle the discount I would receive ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Rebuilt transmissions with no issues except the car rental part of the contract needs to be less strict ( % -16.67) I've paid on this warranty for years and it was so much trouble to rent a car, I borrowed one for a week ( % -20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I was told that all I had to do was drop off my vehicle, it would be inspected and the shop would file a claim ( % 0.00) But I got an email about how to file a claim and it sounded more like I was the one who files the claim ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , She tried to keep me as a customer and made offers, but eventually did cancel the service ( % 10.00) She was very professional and did all that she could to keep me as a customer ( % 13.00) Since she probably was just following her training in trying to keep the customer she did a good job ( % 35.00) The next time she might win me over ( % 40.00) I was a little concerned about reports stating that vehicles weren’t being serviced in Georgia ( % -18.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Hope when needed you will be there ( % 0.00) Just joined so hopefully this will be a great experience as stated ( % 80.00) Since cars are so intricate ( % 0.00) Also will give peace of mind knowing car will be taken care of everything ( % 0.00) Thank you for knowing you will be there if and when needed ( % 0.00) Now that’s peace of mind ( % 0.00) Just need the extra protection is there ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , The person I spoke to answered all of my questions that I had ( % 0.00) I asked her about the brakes, ball joints, the Axles and the tire rods is any of that covered on my plan ( % 0.00) She told me to have the that is repairing my to file a claim with them and then he will let me know what I have to pay ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Took car into dealer, Transmission was making noise ( % 0.00) They checked was bad ( % -70.00) They got it, took care of and was happy ( % 80.00) Was quick to find out if would be covered expense ( % 33.33) Only had to pay co- pay ( % 0.00) Thank You CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , So far good service ( % 40.00) Just don't cover everything and no weekend hrs ( % 0.00) Customer service is friendly and professional ( % 23.75) Website is ok ( % 50.00) I wish I didn't have to download it when I go into my account but I would recommend to friends and family ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Friendly, would recommend to a friend for future use ( % 18.75) , People were very knowledgeable and had a answer for everything ( % 20.00) Plan has the things that I need and will use them to the fullest ( % 0.00) Price meets my budget needs ( % 0.00) Assistance was very good ( % 91.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I have not had any problem with my Dealership and CarShield working together ( % 0.00) The part was ordered ( % 0.00) One week later installed and was perfect ( % 50.00) I would recommend Car Shield to my friends and Family ( % 0.00) Hope next issue is as flawless also! ( % 50.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Excellent Customer Service ( % 100.00) I really appreciate all of support! Thank you all for being so helpful ( % 25.00) I would definitely recommend Car Shield to my friends and family ( % 0.00) Thank you for taking time to assist me today ( % 0.00) Having transportation is so important ( % 40.00) You all are the best ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Just had questions on my coverage and needed to know exactly which direction to go to get a repair done for my car ( % 25.00) I am good to go ( % 70.00) Ended up taking the car back to the dealership for assistance ( % 0.00) This repair was simple ( % 0.00) Thanks CarShield for your help ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Numerous phone calls from myself, my son who is also on the account and the repair shop trying to get my Jeep Cherokee fixed ( % 5.00) All of us jumping through way too many hoops ( % 50.00) Estimates and diagnoses repeatedly sent to you to no avail ( % 0.00) Get the runaround every time we call ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Representative was very professional and helpful, answered my question quickly, I would recommend this company to everyone who might need car coverage on their vehicles and the price is very competitive ( % 22.11) Staff very knowledgeable and followup on your questions as well as customer service was helpful and dealership was great, I have to make an appointment so I needed to know how to call and what all that I needed to complete my request, the representative handled my questions quickly and accurately ( % 36.67) It was a short wait for someone to answer my call, I had called on the weekend and the recording stated that the company was closed so when I called back on Monday morning my call was answered within a short period of time, which is unusual since the covid epidemic, most companies do not have sufficient staff to conduct business ( % 10.00) Great job and great experience and I plan to continue my coverage with CarShield and glad that I purchased the warranty with your company ( % 70.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I needed my AC repaired, called CarShield to verify I was covered for the repair before I secured a rental car which I knew I had in my paid comprehensive best coverage ( % 100.00) I was told by two separate CarShield reps that I was covered to make sure before I told the repair shop to proceed ( % 50.00) Well when the repair shop ordered the part, called for authorization and then to learn I wasn't covered ( % 0.00) They had taken the car apart for diagnostic before we even knew what was wrong to submit the claim and was shocked when they denied the work ( % -60.00) They also denied the rental car because it wasn't "more than hours for labor" which they didn't even count the time for ordering the part, diagnostic and then repair ( % 50.00) What a scam!!!! I have consulted a lawyer for their fraud ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Car Shield was very helpful in making sure that PepBoys fixed my car properly ( % 20.00) All repair centers should answer for substandard parts and work ( % 0.00) Pepboys is NOT a reputable repair center with ASE certified mechanics ( % -17.50) If not ASE certified then DO NOT list them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , When I called with an issue the representative was very professional and helpful, took care of the issue in a timely manner ( % 13.00) I will recommend Carshield to friends and family ( % 0.00) I have just just started being a customer but I will be for a long time ( % -5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , It takes a lot of money to Repair Major Services needed in Vehicles! I chose Car Shield because of Good! Professional Customer Care! I need their support in getting my vehicle in full operation again! So I have the resources of Car Shield! ( % 40.63)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I’ve always talked with someone who was helpful and very knowledgeable of my questions ( % 20.00) This had to be one of the best companies I had the chance to deal with ( % 100.00) Whenever I have a question about my vehicle and feel the need to call them pertaining to one of my vehicles I get all of the help I need ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , The nature of my call was to ask for the roadside service and to reschedule my payment ( % 0.00) I’m glad I spoke to a real person and not an automated machine ( % 35.00) The agents were able to answer all my questions so thank you so much for all your assistance ( % 35.00) Have a wonderful day! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Noticed a charge on my bank account so I called to find out why ( % 0.00) Well, apparently my original account which had been canceled had not been completely closed ( % 13.75) The representative was able to get the over payment for the last months credited to my new account ( % 21.21) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , They were very nice interacting me what to do next ( % 39.00) My an alternator went out so they explained what I needed, the steps to do so that's what I'm doing but I had a nice conversation ( % 60.00) Very great customer service ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I haven't received my contract for my review and it was promptly sent to me ( % 0.00) I would recommend CarShield to those of us that do not have any coverage because upkeep of a vehicle can become costly ( % 0.00) Thank you for providing us with this protection ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Smooth claim process with CarShield verifying that work to be done was actually warranted with pictures to justify the repairs, and I drove the repaired vehicle for a week and they called me to get my approval for final payout based on my satisfaction of the repaired car performance ( % 13.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I needed to cancel my Carshield policy due to personal financial reasons ( % -4.17) The customer rep Ryan was very helpful, explaining all of the options available to help me meet my payments going forward ( % 30.00) Although I decided to cancel nevertheless, she provided me with a wealth of information regarding my individual situation ( % 0.00) Very happy with the experience ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Called to update mileage, Rep was very friendly and helpful ( % 48.75) I signed up yesterday and Joshua was really helpful ( % 20.00) He walked me through the process and answered all of my questions ( % 0.00) I hope if when service is needed it will be as good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Hello ( % 0.00) I been with for about a year and some months and my car is old ( % 10.00) I got this protection plan to help with my car and the main thing they keep saying they fix engine, anything under the hood but that's not true, it like this is false advertising ( % -13.61) IT doesn't do alternator or chasing wire or starter, leaking oils valves so why am I still with you??? The money am paying can be gas in my car and food on my table ( % 0.00) Can you please give me reason why I should keep paying and staying? Thank you ( % 0.00) Email me back ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Thought I was gonna have to cancel my account but they worked with me on price and I was able to keep it ( % 50.00) Thank you so much for that ( % 20.00) I feel much safer now that I can afford it with losing hours at my job ( % 20.00) Appreciated it very much ( % 23.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Wonder why the payment wasn't taken out ( % 0.00) I had ask the agent why auto pay didn't take from account ( % 0.00) She told me the date it is due and may be taken out on the day it is due, rather than a day or two before ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Zero service ( % 0.00) Just a run around, every time I called they said there's nothing in the file ( % 0.00) days have passed since I attempted to get my car fixed ( % 10.00) My wife is stuck in Texas, car is broke and zero help from Car shield ( % 0.00) Service is pitiful ( % 0.00) In English it sucks ( % -15.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Fair ( % 70.00) I had a problem with the towing ( % 0.00) Didn’t like just dollars on towing because I live about miles from a auto shop ( % 13.64) I didn’t like the rental agreement for a car ( % 0.00) I didn’t have money to pay upfront ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I have not needed to use CarShield yet, but I know I will be happy when I do ( % 80.00) The service is the absolute best ( % 60.00) Every question answered, and I even received a veteran's discount ( % 0.00) Very satisfied Customer ( % 65.00) Thank you very much ( % 26.00) My representative was KARLEE ( % 0.00) FANTASTIC AT HER JOB ( % 40.00) SHE WAS VERY EASY TO TALK TO AND VERY HELPFUL TO ME ( % 38.17) Thanks so much for the explanations that cleared up everything for me ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , The question that asked she her answer very professionally ( % 13.00) I received a letter in the mail ( % 0.00) I didn't need to respond to it ( % 0.00) And is she answering knowledgeable, and I did need worry about anything ( % 0.00) ( % 0.00) ( % 0.00) And I was pleased with answer she gave me, So I Put it the trash ( % 50.00) I was okay ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I forgot to pay my monthly payment because I am trying to get my kids ready for upcoming school year ( % 20.00) I called and spoke to a woman, with no problems or hesitation she went on her computer made some changes and it was done ( % 0.00) The awesome part is NO LATE FEE!!!! Thank you so much ( % 52.21) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Unfortunately I recently found out that I needed a new exhaust system and unfortunately Car Shield does not cover exhaust systems ( % -12.12) So I kind of feel like I'm paying for it for nothing ( % 60.00) Needless to say I am not too happy with this very moment because I am a widow of a veteran and my budget is very limited so being able to come up with over $, for my exhaust system is not going to be easy ( % 19.15) But with the help of God and a lot of praying I'm sure I can do this ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Rear differential coverage and whether my policy was up to date ( % 0.00) He also informed me that billing wasn’t under CarShield when it comes on my statement ( % 0.00) During the time waiting to bring up my policy Davonte was able to have very pleasant and relatable conversation that made the interaction easy and fun ( % 54.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , All around good service from CarShield and from Mike service advisor with Firestone ( % 70.00) Everything was explained adequately ( % 33.33) ( % 0.00) I reside in a small community ( % -25.00) ( % 0.00) There are not a lot of car repair shops ( % 0.00) My next door neighbor told me about Firestone, she received great service from them ( % 40.00) That's why I took my car there ( % 0.00) And of course, they accepted my CarShield account ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Customer service called me because I had to use a new form of payment, to pay for my monthly service bill ( % 13.64) Making a payment for the Car Shield service ( % 0.00) I gave the customer service rep the new payment information ( % 13.64) Service was quick and easy ( % 38.33) Thank you ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , The customer service was wonderful! Anytime I had a question or concern, each representative was patient and knowledgeable ( % 100.00) My only issue was the ( hour) inspection report took five days to be reviewed ( % 0.00) Nevertheless, I am happy with my overall experience and will defiantly recommend ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Questions about coverage were answered ( % 0.00) They explained how they could help me ( % 0.00) The budget for us who are having financial difficult could be assisted offer us coverage a low cost monthly ( % -16.67) This company cares about their customer's being happy and taken care of through the process of getting coverage ( % 80.00) Many company are not easy to understand about coverage issues ( % 14.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , When I call, I request a Spanish speaking person and I was attending it by Arelis ** which attend me in a great manner demonstrating care for the Person ( % 40.00) She works the case formidable and took care of my Problem ( % 0.00) Thanks for having an exceptional person as a worker in your company ( % 43.33) ( % 0.00) ( % 0.00) ( % 0.00) Marcelino ** ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Great work, they are very helpful and they really take time work with you ( % 40.00) To make the situation better for you to continue your services with CarShield ( % 50.00) I like the customer service because they work with you very well and they always be secured and making sure that you keep your coverage ( % 35.00) Well done CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , My sales advisor was polite and courteous ( % 60.00) He took his time and help me choose what fit for my needs, I was able to secure a warranty for my Subaru and my daughter's Ford truck at the same time ( % 32.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Everything was great ( % 80.00) I could not have been treated any better ( % 50.00) God bless you ( % 0.00) I truly believe CarShield is really trying to help people keep their car longer and help them not get their car repossessed ( % 20.00) This is the best deal I have ever received ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , When the tech called to get approval, he had to wait minutes before someone answered ( % 0.00) Then they claimed they could not find the contract # or other info he gave them ( % -12.50) I need my car fixed ( % 10.00) I don't like this runaround ( % 0.00) Please help ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , The person that helped was very smart ( % 27.86) She answered all my questions ( % 0.00) I told my next door neighbor ( % 0.00) She is supposed to call you ( % 0.00) My son called you this morning ( % 0.00) He told a couple of his friends about CarShield ( % 0.00) I hope they are all as happy as I am ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I got good instructions when I called Car Shield last Friday on how to select a vendor for repairs and get my car towed, rent a vehicle and how to submit ( % 35.00) I appreciate the service and attention to detail ( % 0.00) I had a good experience with the service vendor and have sent the rental car receipts ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Ms ( % 0.00) ** is very professional, courteous, cordial and sincere ( % 41.00) She is very pleasant to speak with and promptly does what she promises to do ( % 95.33) I would have another transaction with her anytime I have the need to have a warranty on my vehicle ( % 0.00) Kudos and stars for Ms ( % 0.00) ** ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I called to find out if so needed to get a pre-authorization to take my car to the shop ( % 0.00) The representative was professional and thoughtful ( % 25.00) I have never used the service the reviews were excellent on how you take care of repairs if one is needed ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I canceled my service contract because I purchased a new vehicle ( % 13.64) I will have the dealer warranty for at least three years ( % -30.00) I will be back with CarShield when the dealership warranty expires ( % 0.00) I have had CarShield for nearly four years, and only had to use your service once ( % 5.00) It was a no hassle issue and the dealer was able to replace the window motor during an oil change ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I spoke with Customer Service agents over a month period and Karlee was by far the most helpful, considerate and efficient of all of them ( % 30.00) She made sure my issue was resolved and followed up with me during the process ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , My experience was good and helpful with CarShield ( % 70.00) The representative was also helpful and I was able to get my question answered ( % 50.00) And I would recommend them to family and friends ( % 0.00) Carshield is a great company to help you with your car problem ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Survey about most recent claim was processed professionally and quickly ( % 23.33) Great customer service ( % 80.00) I needed the repairs and the customer rep was very helpful ( % 20.00) I have a new car almost and the repairs needed is very essential to me getting back driving again ( % 4.55) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I appreciated that renewal meant something to the company and I was given a discount for coming back ( % 10.00) I see the commercial and the familiar faces that are promoting the company ( % 18.75) It gives me a comfort knowing that my car's covered from expensive care repairs ( % -50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , So far it has been overall good service ( % 26.67) The representative was able to answer all my questions and I was not on hold very long either ( % 21.75) I hope the claim goes smoothly with the repairs ( % 40.00) I am looking forward to driving a safe vehicle ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , We were discussing making my payment ( % 0.00) It was all professional and she was very knowledgeable and courteous ( % 30.00) I like this company ( % 0.00) I had a problem with my air conditioner and it was fixed immediately without any problems ( % 10.00) I would recommend this company to everyone ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Customer Service was very helpful in assisting me with my payment ( % 20.00) I would give the person assisted me a five ( % 0.00) I also would recommend Car Shield to my friends ( % 0.00) I haven't had to use Car Shield for any services yet but I do hope that if I need your services it will be a easy transition to get the job done quickly ( % 38.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I am a new Carshield Member ( % 13.64) Very Pleasant first-time experience - The person I spoke to Looked up and gave me names of Carshield Repair Shops in my area ( % 95.33) She was very courteous and knowledgeable - Asked if there was anything else she could assist me with before finishing our call ( % 78.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I only spoke with an operator about getting a loaner vehicle and my questions were answered ( % 0.00) I haven't had cause to use my CarShield policy yet but my time spent speaking to the operator was pleasant enough ( % 21.11) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I called to ask about covered repairs on my vehicle, and what was and what was not covered regarding the car dealer report as to existing issues ( % 0.00) The rep answered all my questions and I was very pleased ( % 65.00) Thank you, CarShield! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Brittany was very helpful in giving me information about your vendors ( % 20.00) This was my first experience with CarShield ( % 25.00) I would definitely recommend your services to my friends ( % 0.00) She was very polite & helpful ( % 20.00) I'm glad I responded to your advertisement on TV ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Great, CarShield is the best protection we ever had ( % 90.00) Great staff is always very nice, easy to work with, and they're reliable, who ever thought of CarShield was thinking, CarShield keep stress off me therefore it take the weight off me ( % 67.11) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Recently purchased my very first vehicle and I am pretty new to car problems and what owning your own car really entails, Heard about you guys from many friends and Called in for coverage for my vehicle and you guys were really helpful ( % 27.64) Thanks! ( % 25.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I received email about my policy being cancelled ( % 0.00) I never cancelled policy ( % 0.00) Just made a payment on // ( % 0.00) Please look into this ( % 0.00) I have not nor will not cancel my policy ( % 0.00) I am very satisfied with my coverage ( % 65.00) Thank youJanice ** Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I was in need of a question to be answered ( % 0.00) The representative answered my question about my day waiting period that it has expired ( % 0.00) I will move forward with the repair process ( % 0.00) I will take it to Fred's South County Auto repair center and start the claim process on Friday ( % -10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , The agent that helped me worked to assist me with changing my due date to prevent there from being future payment conflicts ( % -6.25) Even after I provided a date which was in conflict; the agent was nice enough to call me back to assist me with explaining why my original proposed due date would not work ( % 17.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , The clerk was very knowledgeable about the services provided at CarShield ( % 20.00) She walked me through a website called American Auto Shield and showed me the breakdown of my policy with everything I will receive with my platinum policy ( % 0.00) I was calling to cancel my policy and talking to Lelia gave my a change of heart ( % 0.00) Lelia was amazing and great!!!! Truly an asset to CarShield!!!! Job well done Lelia!!!! ( % 80.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Mariah was very helpful ( % 20.00) Best customer service rep I have ever dealt with ( % 100.00) Thank you so very much ( % 26.00) She was very courteous, very respectful ( % 71.50) She knows her job ( % 0.00) She was able to answer any questions that I ask her ( % 50.00) Keep her on your staff ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Had received an email stating that my subscription was about to expire ( % 0.00) Since I have an automatic pay, I couldn't understand why I would receive a message like that ( % 0.00) I was informed that my account was not about to expire ( % 0.00) Everything was current ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , The Customer Service Agent was pleasant, patient and while she waited for me to gather my payment information, she asked me about my day, which is something % of people working in customer service will not do ( % 73.33) It is important to make your customers feel like you appreciate their business ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , They were excellent in covering the two repairs to my A/C in my Subaru, the second one really saved my bacon as I was to sell the car the very next day, and they put in a new compressor ( % 26.73) Whew Car Shield to the Rescue ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Representative was very friendly and helpful and explained to me the reason I was call and stated that she corrected the time and will not be contacted again ( % 48.75) They confirmed that I had coverage and they would not CONTACT ME AGAIN TO SEE IF I WANTED TO JOIN CARSHIELD WHICH I ALREADY AM ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Thank you offering this coverage without the year commitment other extended warranty companies require ( % -12.50) I have an older car and I might sell it years from now ( % 16.67) That is one reason I selected CarShield as well as the coverage offered ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , CarShield representative were accurate, directive and on point ( % 40.00) They were courtesy and understanding ( % 0.00) I have reasonable monthly payments ( % 20.00) The representative were patient and honest ( % 60.00) I'm still feeling car shield is as exceptional as their commercial ( % 33.33) I don't need service at this moment but I am sure car shield representative will have my back ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , The things that I need to be covered are not covered and that's a lot of money to pay and not have things covered on your car ( % 0.00) Y'all bragged about how good you are and how much you cover and it's not true ( % 24.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I have not had the need to apply this service, but upon arriving at any shop, I'll either see the shield in a window or when I ask about whether they accept your coverage, I always get an affirmative answer ( % 60.00) This allows me to feel good about paying for a service I have not had need to use yet ( % 70.00) It is a comfort ( % 0.00) I would gladly promote your service any day ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , We are very pleased with the service that we have received from Car Shield ( % 65.00) When we called to initiate our claim you were very helpful to us because we did not have to find a repair shop, you recommended a shop that your company used ( % 20.00) The owner of the shop was very knowledgeable and helpful to us ( % 20.00) The owner of the repair shop gave us an estimated time of when he will complete his process of determining what is wrong with the car ( % -20.00) We are very pleased with the service we have received so far ( % 37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , I had a great experience with your representative ( % 58.75) They did a wonderful professional work ( % 55.00) Thank you ( % 0.00) Yes I will recommend CarShield to friends and family and they may also receive this coverage on their vehicles and have a peace of mind and nine if they are covered with any major repair issues on their vehicles ( % 6.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , Thank you Ricky for taking my payment ( % 37.50) I lost my job and I had to pay rent and gas for finding a job ( % 0.00) I will get back on my feet ( % 0.00) Thank you for helping and understanding ( % 0.00) God bless and have a good day ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , Though this may be a good coverage for some ( % 53.75) I discovered that I could put the monies that I was paying to car shield into a savings account and the yield to me would be far better than paying it to CarShield ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , I've paid into this for a few months now but still do not have any account information yet - thankfully I didn't need anything yet ( % 8.75) Hopefully something will arrive in the mail soon ( % 0.00) Thank you so much ( % 20.00) Have a blessed week! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , Mesha and Gavin were awesome ( % 68.75) I signed up for warranty protection today and I was impressed with the pricing as well as the coverage that’s provided with my contract ( % 100.00) I saw this commercial on TV and that’s what made me call ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , Great!!! Customer service Help with my download of the Mobile app and supply me with my ID # to complete the process ( % 49.17) Have a great day ( % 80.00) The young lady was very curious and nice, knowledgeable of what I needed ( % 19.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , The agent was very polite, accommodating & informing ( % 28.75) I understood fully what being a member consisted of ( % 0.00) He even made me understand the covered delay of miles/for / or miles/ for / ( % 0.00) Just have one request ( % 0.00) Please re-send me the link for my downloadable contract ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , They have been very informative and patient whenever I have called for any questions ( % 28.75) I would recommend them to anyone ( % 0.00) I would encourage every one to get this coverage for their car ( % 0.00) I know of many people who had to pay hundreds and some thousands to get their car repaired ( % 50.00) It’s not worth the risk not to have this coverage ( % -15.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , I haven't took my car in the shop yet but it's on his way within a couple of days ( % 37.50) Maybe a week ( % 0.00) But so far everything is been pretty good ( % 35.00) The customer service been answering my question ( % 0.00) I'm not on the phone for a long time waiting for someone to answer so it's showing me good things so far ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , I will recommend male and female to CarShield ( % 12.50) Keep up the good work CarShield ( % 70.00) We need guys and female like your company ( % 0.00) It's not too many out there ( % 50.00) God bless ( % 0.00) Stand on your word ( % 0.00) Our American people is count on CarShield And God Bless ( % 0.00) Thanks ( % 20.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , Not all repair shops will take CarShield ( % 37.50) I took my truck to Ford dealers in my area and they refuse to deal with CarShield ( % 0.00) The repairs needed can only be done by the dealer ( % 0.00) Also your representatives lie ( % 0.00) Two of them said they would call me back to help me find a dealer that will take CarShield ( % 0.00) No one called me back ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , Would recommend to everyone I know ( % 37.50) Best thing you could do to cover your new or used vehicle ( % 56.82) I tell everyone I know ( % 0.00) I have vehicles covered ( % 0.00) They offer a military discount so don't forget to ask for it ( % -10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , I spoke to someone that was assisting me with my bill of past due and current bill ( % 0.00) After speaking with the customer service team I was provide with helpful feedback on my account ( % 0.00) She provide me with a very rewarding experience for my account information ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , I requested information about Carshield's car rental credit ( % 37.50) The information was quite helpful ( % 0.00) I need the car because my vehicle current cannot be driven because it is getting a new transmission ( % 6.82) I appreciate the fact Carshield is paying for the transmission and is expediting sending the transmission to the dealership ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , I needed a new Window Regulator which was repaired by Napa Autocare on //, My mechanic contacted Car Shield and was told I wasn't covered ( % 25.57) I was very disturbed since I thought my policy covered this type of repair ( % 20.00) I cannot qualify my paying Car Shield for Auto Protection, and then have to pay the entire bill out of pocket ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , The representative that I spoke with was very professional, knowledgeable, and friendly ( % 29.33) She answer all and I mean all of my questions and did not make me feel rushed or an inconvenience to, I was a valued customer ( % -31.25) She added my husband to my current policy and got me set up with a new one for my other car ( % 0.38) I would recommend CarShield to everyone but to parents with teenage drivers for sure ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , I don't have a number, thank you for your service ( % 37.50) I will tell all my friends and family ( % 0.00) Thank you for fixing our backup light and some other stuff on our car ( % 13.75) Again thank you for all you do for us ( % 0.00) Have a great day ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , I needed to change my payment date to July st as my checking account had NSF ( % 37.50) The agent was very understanding and made the change for me without judgment ( % 20.00) Stated that we all had had NSF at one time or another ( % 0.00) She made me feel valued and important ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , I'm years old and have appreciated, for many years, the attention to my particular needs for the caring concerns that Car Shield has helped me with decisions in choosing the best coverage to keep my jaguar protected with the best coverage ( % 47.74) Without their knowledge I would have been at a loss for proper coverage ( % 0.00) Thank you many times for your patient attention to details to provide me with the best ( % 75.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , The Dealer Rep told me that the person at CarShield that they spoke to was professional and courteous… ( % 23.75) I have recommended CarShield to my Friends and Family and will recommend in the future… CarShield is the best warranty that I’ve heard of ( % 100.00) ( % 0.00) Can’t be beat ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , Hello, I love this service, it has saved me a lot of money when my car has issues ( % 43.75) I just got my daughter signed up on it today and she loves it ( % 0.00) What else is there not to like about this great service ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , I have enjoyed working with Carshield ( % 43.75) I used the phone app and set it up for Carshield ( % 0.00) It was easy, and I now have the honda registered on the app ( % 43.33) Every time I call Carshield, they are very helpful ( % 20.00) Thank you for having an app for this purpose ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , We purchased a vehicle mid April ( % 18.75) We purchased the CarShield plan, in mid June my vehicle had to be taken in for mechanical work which was supposed to be covered by the plan we purchased thru carshield, however after everything was submitted for approval to do the warranty work carshield rejected our claim, every issue we had was summarized covered by carshield, I'm yrs old on a fixed income and this company scammed me, then they send me a bill after they denied my claim, I called them and told them I no longer wish to use their service, and they insisted that my account would be turned into collections and reported to the credit bureau, my bill was ( % 6.67) dollars, I had to pay out of pocket ( % 0.00) They would not agree to cover any problem even though the plan I purchased says it was covered, they informed me when I made my vehicle purchase days or miles, well it was mos miles, when I had the break down, I don't know where to go from here, that was my last of my savings, I lost my husband back in December and I could not afford to buy a new vehicle which when I called to complain what the agent informed me, "You should've purchased a new vehicle from the beginning ( % 2.34) " I told them that's why I bought preowned because when I purchased the warranty I was assured they were gonna stand behind me if I ever had a problem, well they didn't, and I'm not paying them for continued coverage because they will not honor any claim, even the mechanic I took it to informed me that more than likely even though the plan I purchased they will reject paying it, can you advise me what I should do, because they're threatening to turn my bill in collections, but I was fully paid when my claim was submitted, I feel really taken advantage of ( % 7.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , I had to cancel my service due to the fact my car was totaled ( % 12.50) I spoke with two individuals this morning at CarShield and they did a terrific job and they showed great concern ( % 40.00) I would definitely recommend CarShield to friends and family as they did a great job for me and protect my car ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , My experience was excellent ( % 68.75) Since my existing warranty has not expired, I cancelled my contract ( % 0.00) There was no hassle in cancelling, and I appreciated that ( % 20.00) When my expires, I will calling CarShield, and if the same value is there I will become a customer ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , Easy to deal with, representatives seemed skilled and knowledgeable ( % 43.61) I would definitely recommend CarShield to a friend ( % 0.00) When you’re down, count on Carshield to come to the rescue! Or use their road assistance, they came so fast to help me get my car off the street and to an authorized facility ( % 0.28) ( % 0.00) I love Carshield so much ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , I was very pleased with the service rendered ( % 51.25) The representative was very helpful when I had questions ( % 20.00) He explained as completed the contracts ( % 0.00) The representative also allowed me to take notes for future reference ( % 0.00) Overall, when the call was end with the representative I didn’t have any questions ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , It was very good ( % 64.25) I enjoyed talking to the women ( % 50.00) She was very helpful ( % 20.00) And I was pleased with the coverage ( % 50.00) I would recommend Car Shield to anyone ( % 0.00) Thank you for sending the letter in the mail ( % 0.00) I seen on TV but did not have money then this time I was ready to go ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , The representative Camilla was very nice and explained very accurately to me ( % 55.83) I explained to her my situation that the dealer who has my car and they tried calling your company and expected a call back and never received one ( % -5.00) So I contact Car Shield and she told me that the lines are not flooded and they can call now ( % 0.00) It was up to the car dealer to call ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , Made an effort to assist me ( % 37.50) Great CSR ( % 80.00) Very helpful ( % 20.00) He even made an effort to call the dealership and went the extra mile in every way and very courteous and friendly ( % 38.50) Very pleasant on the phone when assisting us ( % 95.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , Kim helped get this issue straighten out ( % 37.50) All is well ( % 0.00) Please with her help ( % 0.00) We settled this issue and was sold on the idea of paying months in advance, which was fine with me and deletes some of the work and issues involved with monthly payments ( % 41.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , Was very helpful in answering my questions ( % 28.75) I would definitely recommend CarShield to anyone who is needing repairs to their vehicle ( % 0.00) I'm glad that I did and am looking forward to saving money, and resting assured that I am in good hands ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , Service rep called to inform me that the auto payment did not go through ( % 37.50) A new card number was provided and payment made for the next six month with a discount per the representative information ( % 6.82) This savings is greatly appreciated ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Resolution response: July , It helps to talk to anyone who is knowledgeable ( % 0.00) I enjoyed talking to this representative because I could tell he knew ( % 50.00) Would recommend CarShield not just because of this experience but because the past I have had CarShield before ( % -25.00) Had no problem filing claims ( % 0.00) Original review: July , My contract does not ( % 37.50) You will shop for parts for the intended work ( % 0.00) Just take a certified shop that accept warranty like CarShield and try to force them to use supplied parts that you send that they can't warrant ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , I requested a copy of my coverage/contract because I couldn't locate the original in my files ( % 37.50) Tyler looked up my policy and expeditiously emailed me the requested information ( % 0.00) He put me at ease with his calm, professional demeanor ( % 20.00) Thank you Tyler! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , No experience using warranty which is good ( % 53.75) ( % 0.00) ( % 0.00) but the peace of mind is fabulous! I called Tuscaloosa Mercedes and asked them about CarShield ( % 50.00) They said AAA ( % 0.00) ( % 0.00) ( % 0.00) would rather take Carshield than any other, including Mercedes warranty! ( % -15.63)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , Personable, honest and patient ( % 48.75) Explained coverages simply and effectively ( % 30.00) My only complaint is a wider base of coverages for throttle body/fuel delivery ( % -36.67) And, the overall cost is slight expensive ( % -22.22) I stay because customer service is great, but if I find cheaper, I will cancel ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , After speaking to the rep she was able to change my payment date ( % 43.75) Did my Social Security ( % 3.33) Doesn't arrive till the third Wednesday of each month ( % 0.00) I appreciate them very much and they hope that they have given me ( % 26.00) Can't ask for anything more ( % 50.00) Thank you CarShield for having good great people ( % 75.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , I have canceled my account ( % 37.50) I no longer need this service as I purchase a new car ( % 13.64) Thank you so very much as I was very satisfied with your company ( % 45.50) I would be glad to refer you to others ( % 50.00) I believe CarShield offers great support to individuals and again I was very happy with the company ( % 63.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , Shavonne was very personable and patient and I am glad I have Carshield ( % 35.83) God bless you and us all - just hoping and praying if I do need you all you will most certainly be there ( % 35.71) I am confident - be safe y'all ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , I've been with Car Shield since May , ( % 37.50) I have not received any kind of paperwork so if you guys can send me a copy of paperwork, something that I can read, everything will be okay ( % 55.00) I will very well appreciate it and thank you ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , Verified email received a week after cancellation ( % 37.50) Loretta and Jessica worked with me on researching the issue ( % 0.00) Loretta read the notes, it did not make sense so she transferred me to Jessica ( % 0.00) Jessica took the time to research this ( % 0.00) There were no issues, no additional charges to the cancellation of the Escalade ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , I have an Jeep Sahara Unlimited I purchased in ( % 37.50) It's in excellent condition ( % 100.00) However if something were to happen like the transmission, I would have to fork out about three thousand dollars to have it removed, rebuilt and installed ( % 0.00) I talked with a representative from Car Sheild and was able to acquire an insurance policy that cover the cthan the cost of ost of a new transmission or the cost of rebuilding the one I have now ( % 31.82) The deductible will be one hundred dollars ( % 0.00) Much better than the total expense of repair ( % 25.00) I didn't hesitate to get the coverage ( % 0.00) I would recommend this opportunity to anyone who has a vehicle that isn't covered by the dealership ( % 0.00) No more worries about unforeseen breakdowns ( % -25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , I have not had to use it yet and I hope I don't have to use it but in case I do I know I'm covered with Car Shield ( % 37.50) I know it will save me money in the long run ( % -5.00) My brother just got some work done on his car and it was in the thousands ( % 0.00) ( % 0.00) ( % 0.00) He should of used carShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , CarShield states they are waiting on further diagnosis from the dealership ( % 18.75) Dealership is stating they cannot touch car until adjuster comes out ( % 0.00) I need my warranty to clarify to dealership an adjuster will not be coming out ( % 0.00) Dealership refuse to move any further ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , My quest was done ( % 37.50) Young was nice and very professionally ( % 27.67) I was pleasure with service I received today and every time ( % 0.00) I am not working now ( % 0.00) I cannot afford plan at this time ( % 0.00) I will return ( % 0.00) It has been great experience ( % 80.00) I will tell other about CarShield ( % -12.50) Thanks ( % 20.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , Your people helped get my car towed to the Ford dealer ( % 37.50) They also ok it so the dealer could get my car fixed ( % 30.00) I that your people would have called me on my cell when they let the dealer know that they were allowing it to be fixed ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , Everything went great just paid our deductible and came home, happy it did not cost me ( % 65.83) ( % 0.00) Happy, and I will tell my family and friends about Car Shield ( % 80.00) Very well worth the monthly cost ( % 25.00) It's a great thing to have when your warranty runs out ( % 80.00) Thank you again ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , Robert was very helpful explaining the difference in regular maintenance which was recommended by the Dealership for my Toyota Camry and a claim ( % 19.17) He was friendly and professional ( % 23.75) It was pleasant speaking with him ( % 73.33) I would recommend CarShield to anyone ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , They may have taken a little time but you know what? In the end it was all worth it ( % 16.25) They kept me posted about everything and the customer service was great ( % 80.00) They spoke clearly and right to the point and asked can they help me with anything else ( % 19.29) I have told all my family and friends, "If you don't have CarShield what are you waiting for?" ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , Very nice & helpful rep ( % 57.75) She lowered my payments on two cars and she gave me extra time to get the payment in, after I start getting paid from the state ( % 0.00) She was very patient and courteous during our conversation ( % 40.00) I hope she gets acknowledged for it ( % 0.00) My name is Kim **, if that helps ( % 0.00) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , My car broke down last Friday and is in the shop hopefully getting repaired? But nonetheless upon getting a tow from work I had the easiest time dealing with the situation because of the outstanding employee that assisted me ( % 17.99) Thank you for caring ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , Indicated that after my car comes out of the body shop the following items need to be fixed: - Stop/Start does not work ( % 15.83) - Cruise Control does not work ( % 0.00) It is in the body shop for repairs to the left front ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , What I needed done to my car as not covered ( % 37.50) It was a great let down ( % 32.22) It cost me almost a thousand dollars ( % 0.00) But as for the customer service I received over the phone everything was good, and professional ( % 40.00) ( % 0.00)
consumeraffairs
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2022/7
Original review: July , I like the rate that I was quoted ( % 37.50) Very affordable! Customer service is also great ( % 52.50) One of the greatest perks for me is roadside assistance ( % 100.00) Not everyone offers that ( % 10.00) I originally had another warranty through my dealer which I thought was very good ( % 64.25) ( % 0.00) ( % 0.00) until I called Car Shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , Please read your Car Shield contract thoroughly!! They paid percent of my replacement cost for the Alternator and I paid for some parts and the dollar deductible ( % 58.59) I’m going to continue to keep my Car Shield Contract, I just wished they would pay for the entire repair costs but it’s all in the contract of what they’re responsible for ( % 10.00) ( % 0.00)
consumeraffairs
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2022/7
Original review: July , I purchased the Car Shield Aluminum Extended Warranty before I received my Tesla Model-S ( % 37.50) I called Car Shield and told them that the car was damaged in transport ( % 0.00) I canceled the auto loan ( % 0.00) I then told Car Shield to cancel the extended warranty ( % 0.00) The Extended Warranty was canceled within Days with No Hassle ( % 0.00) Thank You Car Shield! ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , CarShield had us covered from beginning to end ( % 37.50) The car dealership that tried to rip us off And buy a whole new engine when we didn't need it all ( % 16.82) We needed was a fuel pump not a whole new engine ( % 1.82) Thankfully thanks to Carshield our car is back up and running and I don't need to dish out $ for a whole new engine ( % 13.41) Thank you so much ( % 20.00) ( % 0.00)
consumeraffairs
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2022/7
Original review: July , Very great customer service knowledgeable respectful and in barometric pressure sensortuitive ( % 62.50) I was having a problem with the download from the app I couldn't get it to work ( % 0.00) She told me exactly what to do, how to do it and the next thing I know I did what she said and it was working perfect ( % 41.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , The agent was very patient and provided professional help and help me to be able to afford additional policy ( % 29.38) The agent took her time and explained the new policy and answered every question I had, also had no problem repeating what I missed just had professional being an awesome agent ( % 41.21) ( % 0.00)
consumeraffairs
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2022/7
Original review: July , Excellent service! Needed service ( % 68.75) Got estimate ( % 0.00) Got car fixed ( % 10.00) Did not have to do anything special ( % 35.71) This is the best car insurance out there ( % 100.00) I would recommend it to anyone ( % 0.00) It is worth every dollar! If your warranty runs out on your vehicle new or used this is definitely the way to go ( % 17.05) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , Great customer service provided by your customer advocate ( % 58.75) Friendly, proficient, informative ( % 37.50) Providing the information for resolving the issues, employing a professional mannerism ( % 10.00) The whole process will allow me to inform all my family and friends of this experience ( % 20.00) It is great to know CarShield take the time providing necessary abilities for being great customer advocates, ( % 53.33) ( % 0.00)
consumeraffairs
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2022/7
Original review: July , Change my car to another vehicle and transferred my policy on my old vehicle to my niece ( % 23.75) The young lady who took care of me was very polite and professional ( % 13.33) I am very pleased with the way Car Shield has taken care of me ever since I decided to join ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , Operator was very informative ( % 28.75) I am unable to print contract or read it from my computer ( % -50.00) Please send me a copy ( % 0.00) I am very pleased with your service and look forward a long relationship ( % 30.00) I have told my friends about your program ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , My experience with ( % 37.50) America Car Shield Was Great ( % 80.00) They even provided me with a loaner car while my car was being serviced ( % 0.00) Yes I recommend to anyone that warranty has run out ( % 0.00) Or never was ( % 0.00) Be blessed ACS ( % 0.00) Keep up the great work ( % 80.00) ( % 0.00)
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2022/7
Original review: July , Just awesome, and I appreciate all that CarShield has done for me ( % 68.75) I pray I can continue being a valued customer with CarShield ( % 0.00) The customer service department is always on point with their service to customers…and that’s always awesome ( % 100.00) ( % 0.00)
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2022/7
Original review: July , I just was asking them about the two letters I got in the mail ( % 37.50) They was cheaper prices so I called him to check on it ( % 0.00) They told me that if I bought a new car then the prices would be what they said as low as ( % 6.82) ( % 0.00)
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2022/7
Original review: July , When I call about getting my ID cards the person on the other end of the phone was patience and answered all my question ( % 12.50) I ask her about what scales of coverage I had and she told me and she said that she would mail and email what I wanted ( % 0.00) ( % 0.00)
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2022/7
Original review: July , Interaction with customer representative was easy and professional ( % 30.28) She explained the policy and the benefits and process of filing a claim for service and rental car ( % 0.00) The knowledge base was useful to making a decision to continue the policy with CarShield ( % -25.00) The Rep is an asset to your organization ( % 0.00) ( % 0.00)
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2022/7
Original review: July , There was a recall on my car and I had to put , miles on it before they could determine if I needed a new oil tray replaced ( % 25.57) Not exactly sure what this meant but the mechanic who did my oil change said I should find out if they were still honoring the recall because it seemed I have an issue with oil pan ( % -25.00) As of now I am monitoring the situation ( % 0.00) Mechanic specified I will need to repair same ( % 0.00) ( % 0.00)
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2022/7
Original review: July , CSR was very professional and friendly ( % 29.33) She explained everything ( % 0.00) Now the proof will be when I need Car Shield how will I rate the service then ( % 0.00) The CSR explained the coverage when it began, the how many miles before it become efffective and explained the mobile app, now on my mobile phone ( % 50.00) David Read full review ( % 35.00)
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2022/7
Original review: July , Dodge Avenger Platinum then spoke to a associate about the diamond package ( % 37.50) Jeannie said that she will call me with the response to the upgrade, Jeannie is very good with her job and friendly ( % 64.25) Thanks ( % 20.00) ( % 0.00)
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2022/7
Original review: July , Buying car shield I have not had to use it yet ( % 37.50) But l never thought they would cover my Tahoe because of the mileage that was on it ( % 0.00) But it only took a couple minutes to be approved ( % 0.00) This has been over a year ago I have not Had to use it yet ( % 0.00) By my mechanic it seems like it will not be any problem whatsoever ( % 0.00) They said they’ve had several people that had it and Car Shield took care of the problem if it was covered with no worries ( % 0.00) I only had to use the customer service for changing payment system ( % 0.00) ( % 0.00)
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2022/7
Original review: July , I’m very pleased with the service and they are very professional ( % 38.50) They took care of the issue at hand with the account ( % 0.00) I have not as of yet needed to use their services, but am certain from the experience I have had it will be as professional ( % 15.71) ( % 0.00)
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2022/7
Original review: July , All I can say awesome coverage ( % 68.75) And everyone I talk to in the past year I've been with you everybody is very knowledgeable of all your policies ( % -2.50) It's a very good service to have when you have your representatives call client's customers to check on them and see what they need ( % 91.00) That is the ultimate representative ( % 0.00) I will continue to let in all my family members and everybody who I know to get this Car Shield advantage ( % 0.00) Right now ( % 28.57) It's the best thing you can have something goes wrong with your car ( % 25.00) Appreciate y'all taking the time to call customers back ( % 0.00) Trust me you just don't know how that make a person feel to let you know you are concerned about their finances in the trouble times ( % -20.00) ( % 0.00)
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2022/7
Original review: July , CarShield helped me get a new motor mount put on my car ( % 25.57) They helped me a lot with that ( % 0.00) I have recommended others to them ( % 0.00) Car Shield is very reliable and trustworthy ( % 20.00) I wish I would have had Car Shield a long time ago ( % -5.00) ( % 0.00)
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2022/7
Original review: July , I had no problem with communicating with you, but the customer service reps at the mechanic shop claim that you are not easy to deal with ( % 7.92) Personally, I think you did great, and mechanic shops are not always ethical, and honorable organizations to deal with ( % 33.33) ( % 0.00)
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2022/7
Original review: July , I was really nervous about not being able to afford or keep my coverage with Carshield after hearing a lot of good things but all the representatives at Carshield find a way to help me keep my coverage so I thank you ( % 44.38) ( % 0.00)
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2022/7
Original review: July , Very helpful & fast, Women on phone answered everything I ask how to handle problems with my Truck, I really hope I do not have to pay for any of my problems ( % 24.38) Dropping my truck off This Friday for Diagnose first ( % 25.00) ( % 0.00)
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2022/7
Original review: July , I called in to request the phone number where I can give my new credit card number ( % 25.57) Give my new credit card number ( % 13.64) The rep said she could take care of that for me and input the new information immediately and professionally ( % 11.82) ( % 0.00)
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2022/7
Original review: July , The customer service gentleman was friendly, efficient, and made it easy to make changes to my account ( % 39.44) I needed to drop a sold vehicle off of the account and add an older vehicle to it ( % 16.67) It wasn't a problem at all ( % 0.00) ( % 0.00)
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2022/7
Original review: July , Took a little while before I got to talk to a human being ( % 6.25) The lady on the phone answered my questions and I understood everything clearly ( % 10.00) It would be nice and I hope that that CAR SHIELD will work with RUSTY WALLACE CHEVROLET in Clinton and fix my truck ( % 60.00) I have been paying for this and I hope it doesn't disappoint me ( % 0.00) ( % 0.00)
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2022/7
Original review: July , My car broke down Friday July th and was towed to my repair shop and know I’m waiting for approval to get the work done because I can’t afford it, so I hope all goes well, you guys approve my transmission rebuild so I’m grateful for that ( % 10.97) ( % 0.00)
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2022/7
Original review: July , When I called with a question the Rep ( % 37.50) was very nice and knowledgeable ( % 78.00) She answered all of my questions in a timely manner ( % 0.00) She also was very helpful and courteous ( % 40.00) I love the way she took her time to listen and waited until I was finished with my question before she answered ( % 50.00) ( % 0.00)
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2022/7
Original review: July , I have had excellent experience with CarShield and will look into it when my new car's warranty expires ( % 50.38) I feel it was a valuable experience ( % 0.00) I can say your company stood behind me and even assisted me when the car repair was being overcharged ( % -40.00) Thank you ( % 0.00) ( % 0.00)
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2022/7
Original review: July , I wasn't going to use the plan I purchased years ago ( % 37.50) So I asked for a refund ( % 0.00) I got half of my money back ( % -8.33) They made over $ off me for nothing ( % 0.00) Alexis the customer service representative was very knowledgeable and friendly ( % 28.75) ( % 0.00)
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2022/7
Original review: July , Knowledgeable and informative ( % 37.50) I'm sure she's one of your best Agents ( % 75.00) Stick a feather in her hat ( % 0.00) Thank you very much ( % 26.00) It's just so much praise that you can give a person ( % 20.00) She's good ( % 70.00) I don't have any thing else to say ( % 0.00) ( % 0.00)
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2022/7
Original review: July , Was off the track something electronically-I was told I had to have it repaired then submit the bill ( % 37.50) The other thing was the air conditioner only blew hot air ( % 4.17) Needed Freon ( % 0.00) Was told at a different repair garage, you didn’t cover that ( % 0.00) I’m glad I have coverage but haven’t figured out what you cover yet ( % 50.00) ( % 0.00)
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2022/7
Original review: July , I must say CarShield customer service reps ( % 37.50) were very knowledgeable and informative taking me through the process on how to file a claim amongst other concerns I had ( % 3.75) They made follow up calls to inform me of my claim status and when to expect payment for the work performed on my vehicle ( % 0.00) ( % 0.00)
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2022/7
Original review: July , I describe you all as very helpful and patient ( % 28.75) Whenever I call to pay my bill they know it's me Miss ** ( % 0.00) They always say have a good day and I'll say same to you all ( % 35.00) They always remember to tell me, "We're sending to your email ( % 0.00) " I like the atmosphere ( % 0.00) Keep the good work up ( % 70.00) ( % 0.00)
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2022/7
Original review: July , Excellent customer service ( % 68.75) Very helpful in starting my contract and very friendly service ( % 22.92) I enjoyed the friendly conversations and helpful service with starting my contract on my Dodge truck with over thousand miles on it ( % 29.17) I would highly recommend this service to my friends and family ( % 16.00) ( % 0.00)
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2022/7
Original review: July , My experience was great ( % 58.75) Only I don’t have an account number nor confirmation of payment ( % 0.00) I am glad I chose CarShield ( % 50.00) It gives me confidence that I don’t have to worry about major repairs in the future ( % 3.13) CarShield assured me of coverage after waiting period ( % 0.00) ( % 0.00)
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2022/7
Original review: July , I've used the service several times and have never had a problem ( % 18.75) Your reps are very professional and polite, even with us old folk ( % 11.50) That's hard even for old folk ( % -9.58) I've recommending you to all my friends and relatives too ( % 0.00) Thanks for your service ( % 20.00) ( % 0.00)
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2022/7
Original review: July , A double payment occurred and was resolved with my phone call and help from your customer service staff ( % 18.75) The account history was researched, and the problem was identified, and the correction was agreed to by all parties ( % 0.00) I was completely satisfied with the outcome ( % 50.00) ( % 0.00)
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2022/7
Original review: July , Really helpful ( % 28.75) I would definitely recommend to a friend ( % 0.00) I'm satisfaction with my coverage ( % 0.00) I would definitely recommend to anyone who is in between cars and work or traveling worldwide ( % 0.00) I'm a everyone person thanks ( % 20.00) ( % 0.00)
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2022/7
Original review: July , They strive for excellence ( % 37.50) They treat their customers with loyalty ( % 0.00) They know your needs, they understand they also treat you like family ( % 0.00) Customers comes first, I would recommend CarShield to anyone ( % 25.00) They stand by their customers ( % 0.00) I had no problem signing up ( % 0.00) ( % 0.00)
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2022/7
Original review: July , I have had a rental car since Thursday July th ( % 37.50) Never heard anything concerning the case of my car from CarShield ( % 0.00) Still waiting ( % 0.00) Not sure why I haven't heard anything ( % -25.00) I just called the dealer and they just told me that CarShield will call me and that they just left ( % 0.00) ( % 0.00)
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2022/7
Original review: July , Very helpful ( % 28.75) Customer service was great ( % 80.00) The truck driver very helpful and I would recommend CarShield to anyone ( % 20.00) It took a while for the driver to get to me but they were very busy and I even had a ride home ( % 13.00) ( % 0.00)
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2022/7
Original review: July , The representative was very helpful in helping me explore my options and helped me lower my monthly payment ( % 28.75) Representative helped me understand my coverage ( % 0.00) I was able to speak to a single representative who was able to handle my questions and issues ( % 30.95) ( % 0.00)
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2022/7
Original review: July , I hope that there is many reliable mechanic cooperated with the Car Shield over the States, so that all customers may leave their cars because of not only car problem but also regular checking ( % 21.88) I also hope that the Car Shield make brochure regarding any strange sound from engine what that means because any driver feels uncomfortable when they hear any active, or strange sound from engine ( % 1.11) ( % 0.00)
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2022/7
Original review: July , Natalie was extremely understanding and professional ( % 11.67) The experience was very pleasant and professional ( % 52.67) I would recommend Car Shield to all of my friends ( % 0.00) I would have kept the policy, but my son was not cooperative ( % 0.00) Natalie the representative was very professional, and the refund was made in a very timely manner ( % 16.50) I had an extremely good experience with Car Shield ( % 70.00) ( % 0.00)
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2022/7
Original review: July , The disposition was that the adjuster Chris H said as per his inspectors report that they would only provide me $ limited warranty parts or towards to the work because the inspector said the calls was due to the cylinder valve which is under Constant spring pressure and that though carbon build up was the only cause of the dead cylinder and it was not the lifter which was additionally stuck in the body of the cylinder rocker arm and pushrod assembly although the cylinder head could not be actuated in any position unless the lifter and rocker arm actuate the spring of the valve of the head ( % -0.31) I ask for a second opinion regarding a inspector follow up ( % 0.00) He refused to even consider it ( % 0.00) That was not any Level of customer service security as finding out the complete facts a ( % 10.00) k ( % 0.00) a ( % 0.00) Circumventing the true value of my claim benefits/do not trust customer and will not verify misguided results of the inspector although the three () master mechanics at the dealership facility concur with my assertion being lifter related and not carbon buildup as I conveyed should be the cause of the dead cylinder which has no compression because the cylinder head won’t seat because of the lifter not being able to engage the rocker arm which opens the cylinder because of it being seized within the engine ( % 16.25) In addition inspector never even took out and examined the lifter ( % 0.00) My car has been in the shop waiting for a month and a half ( % -16.67) Furthermore I am a mechanic and I understand the dynamics of an engine as it was conveyed to me by Chris H ( % 0.00) In fact the reference that my engine was in spectacular or extremely good condition as noted by the inspector ( % 65.00) I feel that this is an insult to my intelligence however as a customer and rebuttal my concerns with the Better Business Bureau and follow up court proceedings ( % 50.00) I will contest my resolve at a later date after I assess the full disposition conclusion of my claim ( % 17.50) I feel like I have to be famous as per commercials in order to receive a higher level of customer service with American Auto Shield ( % 25.00) Additionally I have pictures of the cylinder head if needed ( % 0.00) However all of the customer service agents on the phone were very polite and empathetic ( % 20.00) Read full review ( % 35.00)
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2022/7
Original review: July , Just needed information on the policy, representative was very informal, and courtesy ( % 28.75) After speaking to your representative I am very excited about this plan, and I will recommend this policy to all friends and family ( % 48.75) ( % 0.00) Thank you and have a wonderful day ( % 100.00) ( % 0.00)
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2022/7
Original review: July , Very helpful ( % 28.75) Never had any problems getting my car fixed which I only had to do twice in my years experience with CarShield ( % 5.00) Only thing I would have to say is that better describe how much car Shield is actually paying for but it still is a big help ( % 14.00) ( % 0.00)
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2022/7
Original review: July , Myra was very helpful and efficient ( % 28.75) She took care of all my needs in a very timely manner ( % 20.00) Robert was the first agent I talked with and he was very efficient as well ( % 22.50) He explained he had to transfer me and this was completed in a timely manner ( % 0.00) ( % 0.00)
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2022/7
Original review: July , We continue to received solicitation from other providers that made us question if our coverage was still in place, so I called this morning to verify and the customer service rep was great, she answered all my questions and was a pleasure to speak with ( % 35.00) I'll tell everyone about CarShield, you just give an extra peace of mind to know we have the coverage in place when needed ( % 0.00) ( % 0.00)
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2022/7
Original review: July , This company is true to their word ( % 36.25) I’ve covered my vehicles with CarShield in the past and never had a problem getting my repairs done with only $ deductible ( % -12.50) Now, that, is peace of mind for people like myself who would be devastated with a car bill likes transmission ( % 0.00) Heck, air-conditioning units could set you back ( % 0.00) Well worth the peace of mind in my eyes ( % 30.00) I know this review sounds like a commercial but I assure you it’s not! One very satisfied customer ( % 32.50) ( % 0.00)
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2022/7
Original review: July , The only thing we would like to add ( % 18.75) Is due to the economic landscape, it is necessary to reevaluate some expenses ( % 2.50) Down the road as things get better, perhaps we can revisit coverage for our vehicles ( % 17.22) We appreciate Brandi's suggestions ( % 0.00) ( % 0.00)
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2022/7
Original review: July , Thank you for helping me with a recent car repair bill ( % 18.75) I only had to pay about half of the cost of the total amount of the repair bill ( % -5.56) My monthly payments do save money in the long run ( % -5.00) I don't have a huge amount to pay all at once ( % 40.00) ( % 0.00)
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2022/7
Original review: July , The person was very helpful and nice ( % 39.17) She help me out with everything I need to know ( % 0.00) She did a good job ( % 70.00) Thank you ( % 0.00) I glad they can help me out ( % 50.00) I didn't have any Warranty when my Truck went in the shop ( % 0.00) It cost me ( % 0.00) ( % 0.00)
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2022/7
Original review: July , The customer service rep was very friendly and helpful ( % 43.13) She assisted me with what I needed to do as well as answered my question about some upcoming service that I may need to have done on my vehicle ( % 0.00) I would recommend CarShield to my friends ( % 0.00) ( % 0.00)
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2022/7
Original review: July , I was very very satisfied with Carshield and the whole experience from the towing to getting to the shop and the time that work is to begin on my car ( % 40.83) I've been with Carshield almost the whole year and the sense of relief that takes worry away from major repairs is just a great feeling and I will continue always to have them no matter what plan they have ( % 35.42) It's always worth it ( % 30.00) Thanks again Carshield! ( % 25.00)
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2022/7
Original review: July , My experience with your company was great ( % 58.75) The only reason I'm cancelling my policy is because my fiance is paying for the coverage now ( % 0.00) It was cheaper for two cars than it was for one ( % 0.00) So HR put my car on with his ( % 0.00) ( % 0.00)
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2022/7
Original review: July , I was pleased with my associate ( % 43.75) All my questions were answered and my problem was corrected ( % 0.00) I am pleased with this company and I have never used it ( % 50.00) Hope I don’t have to either ( % 0.00) Thanks for helping me with the problem! ( % 25.00)
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2022/7
Original review: July , Angela was really nice ( % 48.75) Even though I was frustrated and my story was rather lengthy, Angela immediately set me at ease and listened patiently ( % -70.00) Then, she presented me with a simple solution to my complicated dilemma ( % -25.00) Angela is one of the good guys ( % 70.00) ( % 0.00) ( % 0.00) definitely a keeper for CarShield! ( % 0.00)
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2022/7
Original review: July , I was very pleased with my overall experience ( % 34.17) My customer rep was knowledgeable, got me covered, payments set up, and finished before I knew it!! He was polite, kind, patient and very respectful ( % 62.50) I will be happy to recommend your company in the future ( % 40.00) My car qualified for the platinum coverage and more than enough items were covered ( % 25.00) ( % 0.00)
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2022/7
Original review: July , I was wondering how I go about getting it fixed and your rep was so polite and had all the info I needed ( % 23.75) You were actually recommended to us from our mechanic and we took his advice and called and received a great rate ( % 40.00) We live on soc sec so we had to get something we could afford b and we got it here ( % 1.82) Thank you ( % 0.00) Dd ( % 0.00) ( % 0.00)
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2022/7
Original review: July , In the past yrs this is the first time I've had to contact anyone from CarShield ( % 12.50) Rep was very helpful, polite and professional ( % 15.00) If I could make changes to my address and reoccurring payment method via my online account, I wouldn't have needed to call in today ( % 0.00) ( % 0.00)
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2022/7
Original review: July , I had it for over a year ( % 37.50) My car went to the shop twice in that time and they never paid a dime on any repairs ( % 0.00) Would have been better to put that money in my savings account then I would have had enough money to pay for the repairs ( % 25.00) ( % 0.00)
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2022/7
Original review: July , Your Personnel was proficient, kind, willing to listen and help ( % 40.83) Your Driver was very friendly, knowledgeable, & professional ( % 29.38) All your staff, office as well as driver, if they said they would call back or put me on hold for whatever reason, they would return with explanation on whatever issue they may be dealing with ( % 0.00) I would recommend CarShield to anybody and everybody ( % 0.00) ( % 0.00)
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2022/7
Original review: July , I was calling to cancel because I couldn't afford the payments ( % 37.50) The agent was able to cut my payments in half! I was very grateful because I am on a small disability pension ( % 6.04) This has made a huge difference in my life ( % 40.00) I no longer have to stress out every month when I try to set up my budget ( % 0.00) ( % 0.00)
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2022/7
Original review: July , Thank you Car Shield for your excellent customer service support and peace of mind knowing that you will be there to help me with my car repairs should I need it in the future! This is my second time utilizing your service, first time you were incredibly helpful! ( % 43.75)
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2022/7
Original review: July , I received a flyer stating a Gold plan for $ a month ( % 37.50) I told the man I wanted the Gold plan ( % 0.00) He said, "That will be $ ( % 0.00) " I said, "I have a flyer here that says $ ( % 0.00) " He says, “Oh, you have the discounted rate ( % 0.00) ” Then he said he’d send me a contract and he never did ( % 0.00) I had to call and ask for it again ( % 0.00) I have to wait hours to see if they withdrew the correct amount ( % 0.00) ( % 0.00)
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2022/7
Original review: July , CarShield's computer overcharged me on July $ ( % 37.50) ( % 0.00) This is on my WSECU checking account ( % 0.00) I have talked to customer service times to get a refund, which they refuse to give ( % 0.00) They told me once a payment is made it cannot be refunded ( % 0.00) If I do not receive a refund, I will close my account with CArshield and give my business to someone more honest ( % 55.00) ( % 0.00)
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2022/7
Original review: July , CARSHIELD helped the auto shop to find a radio to replace the one that I had in my car ( % 37.50) It was serviced and there were issues with it not working correctly so after talking back to carshield back-and-forth they were able to help me remedy the problem ( % 25.00) Their service person was very helpful ( % 20.00) ( % 0.00)
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2022/7
Original review: July , Haven't been to shop yet but the customer relation at CarShield is superb ( % 68.75) Every call was met with courteous conversation and I was always greeted by my name, they knew who I was ( % 60.00) Yes, I would/will refer CarShield to friends and family ( % 0.00) ( % 0.00)
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2022/7
Original review: July , I had a great experience with CarShield, I found a shop that accepts it and in no time my car was done and ready to be picked up ( % 45.83) I think it was less than a day that my car was in the shop ( % -16.67) Fast approval on parts and very little out of pocket costs, thank you CarShield ( % -2.19) ( % 0.00)
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2022/7
Original review: July , The person that took my call this after was very helpful and informative about CarShield and the service they provide for their clients ( % 28.75) The representative was very kind and patient ( % 78.00) I felt very please at the end of my call ( % 20.00) ( % 0.00)
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2022/7
Original review: July , I have no questions! I might have questions at a later date about coverage ( % 23.44) I have heard many good things from the auto repair store about your coverage ( % 60.00) This is my first time using your coverage plans ( % 25.00) Hope my experience is happy ending as I see in your advertisement ( % 80.00) ( % 0.00)
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2022/7
Original review: July , Always excellent service ( % 68.75) Take care all of my needs when I call ( % 0.00) I was never not satisfied with CarShield service ( % -25.00) Thank you always ( % 0.00) I have two vehicles under their care ( % 0.00) I always recommend family and friends to Carshield ( % 0.00) Never had a problem ( % 0.00) ( % 0.00)
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2022/7
Original review: July , I called to find out which wrecker service I could use to take my car to a repair facility ( % 37.50) I was given a Phone # to call ( % 0.00) The appointment is set up for Wednesday morning, July , ( % 0.00) I wanted to be sure the shop was knowledgeable on older model VW Beetles ( % 33.33) After speaking with an experienced mechanic, I chose this shop ( % 80.00) ( % 0.00)
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2022/7
Original review: July , Last experience was very good ( % 42.83) I was not pleased last year when I called for service instead, I was turned over another company, that rated you not unsatisfactory ( % -12.50) I was very disappointed, because I had been with you for to years ( % -97.50) ( % 0.00)
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2022/7
Original review: July , First time taking this out ( % 31.25) We just bought this truck and my wife is tired of paying for car repairs that are at a all time high so she wanted some insurance pay a little along the way instead of a lot at once ( % -14.25) So we took CarShield out to help protect our investment in a used truck ( % 0.00) ( % 0.00)
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2022/7
Original review: July , The representative was very helpful and clearly explained the plan and services I am receiving ( % 22.50) I would definitely recommend and advise friends and family to inquire about Car Shield for their vehicles ( % 0.00) Car Shield covers a lot of costs that would normal cause a problem with budgeting and repair costs ( % 15.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , I purchased CarShield warranty for my vehicle and could not be happier ( % 37.50) I had different claims which they handled promptly and professionally ( % 5.00) I was easily able to reach them by phone each time I called ( % 50.00) I was especially surprised that I was not dropped once they paid to replace my engine ( % 20.00) I highly recommend their service ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , Customer service was very helpful, no waiting time to be answered ( % 28.75) My question was if we need ID cards for the cars covered and she told me we don't ( % 0.00) She will mail a booklet with specs of our contract and phone numbers needed, which is great ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , She was very very helpful with info I need and she is so friendly she seem like a old friend ( % 27.75) Only if we had more like her ( % 25.00) She is also extremely knowledgeable about Car shield policy ( % -12.50) I always like when someone makes me feel at ease where I could think about my decision with my car ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , I called in and Anita went above and beyond to help me ( % 18.75) ( % 0.00) ( % 0.00) I called to check my coverage! I notice that shocks are not coverage ( % 0.00) ( % 0.00) ( % 0.00) Therefore I will keep trying to get other things done! I wish that shocks was covered! ( % -19.53)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , Car shield did not notify me of the delivery that never arrived at the Honda dealership until I called nearly weeks later ( % 15.83) Finally Carshield authorized Honda to order the part themselves ( % 0.00) I then had to wait for Honda to order the fuel pump ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , I was very pleased with the quick response given to my Dealership ( % 45.28) CarShield covered the replacement of my water pump as the contract stated ( % 0.00) My Dealership didn't seem to have any problems submitting my claim and getting approval for the covered repair ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , I needed my ac repaired ( % 37.50) I took it to a mechanic which he says approval to do the job ( % 0.00) He fixed the ac, however, CarShield is stating that they never gave him approval ( % 10.00) Something is not right ( % -14.29) I'll be cancelling my account soon ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , I needed to update my payment method and they were very helpful and there was absolutely no wait time ( % 15.83) Customer service was very friendly and made it super easy ( % 41.81) Plus the call was easy to hear with no background noise and everyone spoke clearly ( % 26.67) I would definitely recommend Car Shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , Not a lot was used or required at the time however, I’d recommend reviewing your contract and going over with a experienced specialist to go over with you specific terms of the contract as well as what you will expect and or receive ( % 39.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , The rep I had today was kind, knowledgeable and very very patient allow me time to get the information needed ( % 41.17) I had to call someone to get the information and he was patient and waited ( % 0.00) If all your rep are like him you will do well ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , Both reps I talked with today were very helpful ( % 28.75) They explained things well and I was glad I called ( % 50.00) This is a good company that makes sense ( % 70.00) Give them try, I think you will like them if your car is getting close to needing repairs ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , The Customer Service I received at sign up time was very professional and I ask that you all keep up the work ( % 25.25) The associate who assisted me was very professional at doing his work and was very knowledgeable when questions was asked ( % 16.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , I spoke to customer service rep ( % 37.50) Bret, he explained what I need to tell my mechanic about how to start a claim should I need one ( % 0.00) He gave me the feeling of security knowing that I would be covered ( % 0.00) Bret left me with a reassurance that I would be covered ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , CarShield accepted responsibility for repairs that I had to cover and were supposed to refund the amount I paid Larry Miller Hyundai ( % 37.50) I still have not received any refund for the repair that I had to pay out of my own pocket ( % 60.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , They approved my claim fast ( % 28.75) Great job ( % 80.00) All I ask the car problems and they approved the funds ( % 0.00) My Mechanic ask them for funds so he can fix the problem ( % 0.00) They approved the funds over phone and send his money over ( % 0.00) I really like that ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , Everything was good ( % 53.75) Got my car fixed ( % 10.00) Only complaint I think car rental should cover while car is broke down ( % -15.19) $ ( % 0.00) is not enough but ( % 0.00) Everyone should be sure and read contract before repairing so they know what is covered ( % 50.00) I was satisfied with my experience and keep all records as contract says ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , The motor mounts were replaced, on my My Mercedes C, it now rides so much smoother like it has a new suspension, I would recommend having Car Shield especially when your Vehicle has no extended warranty, Thank You Car Shield ( % 17.78) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , He was a great help ( % 58.75) Very friendly and knowledgeable ( % 48.75) He was easy to talk to and had great product knowledge ( % 61.67) We covered all of my needs ( % 0.00) He was able to take the time to find me the best possible contract ( % 50.00) Because of his efforts, he found me the best policy for the best price ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , I was worried my account was going to be overdrawn due to unexpected finances but Shawn was great in navigating me through the process of postdated payments so my account was not overdrawn ( % 28.75) He was very professional, courteous and understanding ( % 36.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , CarShield is a big help, this is my first claim, the commercials are misleading ( % 20.83) I thought they paid total amount of repairs after copay, not true there are things that go along with repair to make you whole again they don't pay for, which leave out of pocket ( % 0.83) I guess it is good they do help cover expense ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , My air conditioning problem did not show any problem when AAA had the truck ( % 37.50) On the way back from picking up the truck, the air compressor starting making the noise again ( % 0.00) I will return it back as soon as the noise continues ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , Information on file had changed ( % 37.50) Called office ( % 0.00) Representative was quick to assist ( % 33.33) Took only a very few minutes and was completed ( % -13.00) Every time I have had to contact the office, same treatment ( % 0.00) Great company with outstanding employees ( % 65.00) Thanks, CarShield ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , You need miles first ( % 31.25) They don't go by the day your service starts in days ( % 0.00) Liars ( % 0.00) They told me my service starts July th ( % 0.00) Nothing about mileage beginning ( % 0.00) They did not honor my warranty ( % 0.00) What else do they deny you about when you really need them ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , Switched coverage to new vehicle and upgraded plan from silver to diamond package ( % 25.57) Representative was very helpful and explained everything that the new package plan would cover ( % 16.82) Also explained the cost difference in the two plans ( % 0.00) Also representative was extremely polite and professional ( % -1.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , Representative was super helpful, knowledgeable and pleasant ( % 48.06) She went over and beyond to assist me ( % 0.00) She seemed to genuinely care about my safety and well-being ( % 40.00) Car Shield is a great company and I would recommend to everyone ( % 80.00) Thank You Car Shield! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , Sylvester was very helpful in helping me cancel my contract ( % 28.75) I bought a newer vehicle with a warranty and did not need the CarShield contract ( % 0.00) When I had to use my CarShield contract I was very pleased with the results ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , You are the best vehicle coverage money could buy ( % 68.75) Without you we would be lost ( % 0.00) Wouldn't go to anybody else ( % 0.00) If we would have gotten you sooner we would have saved ourselves $ ( % 0.00) ( % 0.00) Lesson learned ( % 0.00) Won't be without you again ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , The local Cadillac dealership would not honor the CarShield warranty ( % 18.75) They found another dealer who would ( % 0.00) I was told they had problems receiving payments from CarShield ( % 0.00) I’ll have to take my car to a company in another city ( % 0.00) It’s not too far away ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , Customer Service gave me an alternative so I didn't have to cancel ( % 37.50) She was able to lower my payment and skip it until Sept ( % 50.00) I am retired and my income is set and limited ( % -7.14) My budget is tight with little room ( % -18.30) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , When my car was being repaired they held it for over days I had to pay for a rental car at Enterprise rental service, because the labor time fell short one minute ( % 18.75) Totally ridiculous to be denied for just one minute ( % -33.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , A representative gave me a call to remind me of my payment instead of letting my payment be late or my coverage being cancelled ( % 3.75) He was courteous and patient ( % 60.00) Sometimes we forget about a payment and I'm happy that I got a reminder call before it was too late ( % 25.00) Great job CarShield ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , I requested review of a claim made by a Jag dealership ( % 37.50) I felt that something was amiss from their call explaining the diagnosis ( % 0.00) They failed on even simple issues, neglecting to install new wiper blades as I requested ( % -12.12) Worse still, they didn’t didn’t even offer me the choice to buy repairs ( % -40.00) CarShield declined the claim and Long story short: the diagnosis was incorrect on both of my issues! CarShield realized that they were given conflicting reports which caused them to decline ( % -2.50) I would have put the repairs on my credit card and been furious when it wasn’t fixed ( % 10.00) I am a retired Service Manager from the auto dealership universe ( % 0.00) Nothing Palm Beach Jaguar did met the mark ( % 0.00) Everything CarShied did met the mark ++ ( % 0.00) A low performing dealer is aa affront because of their premium pricing ( % 0.00) I spent many happy years in that business, working hard to be “worth” the premium ( % 24.17) Causing clients to suffer a crisis of confidence in the dealer as well as in their Jag is an enormous disservice ( % 0.00) I am pleasantly surprised (understatement) to find a such a high ethical standard n my extended warranty co ( % 9.20) Thanks Again!P ( % 20.00) S ( % 0.00) The accident and subsequent events undermined my ability to trust people ( % 0.00) I’ve undergone brain surgery, am scheduled for neck/lumbar surgery to relieve some of the pain ( % 0.00) So, finding that CarShield was a Great decision boosted my confidence ( % 80.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , It was very easy working with CarShield ( % 46.92) The shop did not seem to have a hard time working with either ( % -29.17) All went smoothly & CarShield paid the shop directly with no issues ( % 25.00) I was thankful I have CarShield, they saved me $ on my total cost ( % 0.00) Every little bit helps & I will be glad to recommend to people to get CarShield ( % 15.63) Thank you for such a smooth & pleasant experience assisting me with the cost of my vehicle repairs ( % 37.78) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , Call was not immediate call back ( % 18.75) Your name did not come up as Car shield ( % 0.00) Therefore when call came I did not take it ( % 0.00) Call to pay my bill ( % 0.00) Did say car shield ( % 0.00) First call did not say why you called ( % 25.00) Thereafter it did and I responded ( % 0.00) Person was very nice ( % 78.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , Called to change payment date ( % 37.50) I have not had to file a claim yet ( % 0.00) I'm unable to comment on claims experience yet but I expect the same quality service as was given in this instance ( % -25.00) It's good to know you value any and all experiences with Car Shield reps ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , I only needed one repair for the duration of my service ( % 18.75) Having Carshield provided the peace of mind for having a luxury suv with no warranty ( % 0.00) I will definitely return to Carshield should I have to, everyone is so professional and helpful ( % 5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , Was looking for the info needed to provide the dealership when taking it there for service ( % 37.50) Your representative was very helpful in providing the info that I was seeking ( % 20.00) Provided me with another copy of the Protection Plan ( % 0.00) Represented your company as a professional ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , The representative (Michelle) was engaging and professional throughout the conversation about my Gold Plan coverage ( % 29.17) She explained in details how this great plan would benefit me in the long run due to the mileage on my car ( % 20.83) She was also very attentive on all specific questions that were of my concern ( % 26.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , Rep was professional, informative and courteous ( % 35.83) And she was efficient in completing my application ( % 0.00) She promoted a great option of savings for me and was thorough in demonstrating the services available via my contract ( % 60.00) I am happy with the decision that I made in joining Car Shield ( % 80.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , They don't hold up to what they promise ( % 37.50) They say any part covered in their contract, they will pay for and all I had to pay was a $ deductible ( % 0.00) That was not true ( % -17.50) My transmission was covered, a total rebuild was required costing , ( % 0.00) They only covered of it ( % 0.00) I had to pay the rest ( % 0.00) Ironically, the that they covered was almost the exact amount that I paid in total since I started my contract with them in ( % 12.50) Additionally, the reason why most mechanics won't work with them is because they want the mechanic to replace original parts with cheap parts from AutoZone ( % 42.50) When asked to speak to an adjuster to gain further clarification on their determination of what and how they instruct the mechanic to fix MY car, I was told that I cannot speak to the adjuster ( % 0.00) I could only speak to the customer service representative who knows little to nothing about the case ( % -9.38) I highly recommend to not do business with this company! I would give zero Stars if I could ( % 20.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , They helped me figure out where to take my car if there was emergency ( % 37.50) That they were very helpful over the phone ( % 20.00) It was a very fast and efficient call and had me safe minded ( % 38.00) They are a great team of customers services ( % 80.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , Had to have major work done and you guys pulled through like champs ( % 21.88) Thank you ( % 0.00) I will be sure to let my friends and family know how well Car Shield works for you and your family and friends who have new cars ( % 31.82) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , Gave excellent information followed by documentation ( % 68.75) Customer service was informative and polite ( % 0.00) They answered all my questions before I even asked ( % 0.00) When my AAA account runs out I will be sure to return to carshield ( % 50.00) Thank you for considering my Toyota T ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , It was good and at this time I can't afford it till next month ( % 35.83) I will let you know when I am ready to restart ( % 20.00) It's looking like next month in July ( % 0.00) I hope that's it ( % 0.00) I don't know what else I can do ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , I did not notice a specific order number ( % 18.75) I phoned because I had requested a copy of my contract and the link provided did not work ( % 0.00) The representative was able to send me a copy for my records ( % 50.00) She was quite helpful and courteous ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , nd call asking to change payment date due to it interferes with my mortgage payment which I stated from the beginning of signing on with CarShield ( % 12.50) Hopefully I will not have another bank fee if money continues to be pulled out on the th ( % 0.00) I may then have to cancel or look for other Ins ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , I will rate my experience when I have to use it so there no way I can give you a rating I don't what you want me to say ( % 37.50) The person I talk to when I sign up answer all my question so if I have any need for the service I hope I talk to someone like him ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , Already gave review about conversation with agent brian & submitted ( % 37.50) Very good agent ( % 91.00) Thanks ( % 20.00) The agent was very helpful and answered all questions we had and guided us in the right direction in order to get our vehicle repaired ( % 24.29) Agent is an asset to CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , CarShield employees are fabulous ( % 38.75) I have never come across such a friendly group of customer service ( % 18.75) Anytime I need help with my account they are helpful and get the information I need with no issues ( % 0.00) I would definitely refer friends and family to them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , Everything went smoothly, took vehicle to certified service shop ( % 38.75) They performed a diagnostic check on it and submitted their findings to Carshield who took care of everything right away and got my car back on the road quickly ( % 20.63) What a great company and service! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , They were pleasant to work with and very professional ( % 41.28) I recommend all my friends to call y'all ( % 0.00) Y'all should do some kind of a rebate program for people who rebate call Cindy customers ( % 60.00) I have been using y'all on five vehicles already ( % 0.00) I believe he'll call you on every time I get a vehicle ( % 0.00) I promise to keep calling you every time I get one ( % 0.00) You're the best ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , The young lady was Professional and Courteous ( % 29.38) Excellent service, I'm very satisfied with CarShield, so far, and I would definitely recommend Car Shield to friends ( % 43.75) These days, most folks are irritated when contacted, but that wasn't the case with this young lady ( % 30.00) She answered my questions and I enjoyed the conversation ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , They called that our payment did not go through ( % 37.50) After a short conversation it was determined that it was clerical error on whoever scheduled the payment by an error when putting the card date in, they put instead of , the lady who called corrected the problem and the payment went through! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , They were very polite and caring ( % 28.75) They took time to make sure I was taken care of ( % 50.00) They also made me feel as if they were very concerned about my problem that I'm going through ( % 20.00) I would highly recommend this to anyone who need insurance ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , The receptionist were polite, courteous and made sure my needs were met ( % 49.17) I love CarShield because; if you have an issue or question they will in their power to try and solve it and reassure you to give them an call back ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , They were great ( % 58.75) They provided and me get my car towed to a nearby firestone station ( % 0.00) Now we are awaiting word back from the firestone company ( % 0.00) They called a towing service for us and the towing service came very quickly ( % 43.33) Thank you again ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , The agent was warm and kind and very professional ( % 42.63) Additionally, I was impressed with the agent's overall knowledge concerning my coverages ( % 50.00) The agent answered all my questions and adhered to my concerns moving forward ( % 0.00) The wait time was good as well ( % 70.00) Overall, it was a very good experience ( % 45.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , I always get fantastic results with Sales Rep ( % 38.75) along with a new contract ( % 13.64) Fab ( % 0.00) rates on new contract ( % 13.64) What more could you ask for? What more can one ask for than a courteous sales person? Thanks for being that sales person ( % 45.00) Susan ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , The Associate was more than willing to assist me and did it in a very professional manner ( % 31.37) She did not hesitate to answer my questions and explain next steps ( % 0.00) When asked to repeat her answers for clarity, she remained professional, helpful and curious ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , Needed assist in getting tire change on my auto, could not get tire off to put on spare ( % 37.50) Call for assist and was taken care of in a very good way and very professional manner, was very pleases with service, glad I was a customer ( % 43.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , Everything is good ( % 53.75) Had a very nice conversation with customer service ( % 78.00) They explained everything, very well ( % 20.00) Their competitors could not compare with the person that I communicated with at Car Shield ( % 0.00) And the price was a key reason that I joined ( % 0.00) ( % 0.00)
consumeraffairs
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2022/6
Original review: June , I just asked a question about particular coverage - got my answer and the lady was very nice ( % 44.06) Just wish we could get the contact info for me straight - months in with this contract and still no resolution ( % 20.00) Why do you want more words! Looks like anything I have to say would be enough ( % 31.25) SO the issue is getting the gift giver's name off the contract because I don't receive anything from you and it's my car and my contract! My issues ( % 0.00) Not his ( % 0.00) ( % 0.00)
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2022/6
Original review: June , I have found them to be very helpful and professional, with prompt and courteous service ( % 31.87) I called with a situation and they were able to help me out with my plan ( % 50.00) It was a great experience! They were very nice to work with and I would recommend this company without hesitation ( % 89.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Resolution response: June , Talk to someone higher up and he knew where I was coming from and he resolved it ( % 25.00) Everything is good ( % 70.00) Original review: June , Cam and lifters went out in my Dodge truck ( % 37.50) Carshield said need to tear down and send pictures ( % -15.56) They would not cover the cam because I drove home and to the shop so I bought new one ( % 13.64) Now will not pay for labor to put back together when they initially said to take apart so I'm stuck owing $ to have them finish it because they said wouldn’t cover putting cam back in ( % 0.00) Real scam ( % 20.00) ( % 0.00)
consumeraffairs
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2022/6
Original review: June , Part needed replacing on the motor ( % 37.50) ( % 0.00) CarShield came thru as promised ( % 0.00) The process was simple ( % 0.00) Just gave them my account information and they took care of the rest ( % 0.00) They give you a phone number to call and the garage that is working on your car takes it into their hands ( % 0.00) ( % 0.00)
consumeraffairs
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2022/6
Original review: June , To the point the service by Tiffany was was rare ( % 33.75) She knew the answers before we asked ( % 0.00) She she got everything done in timely manner and answered all our questions ( % 0.00) If it was something she did not know the answer she put you on hold and went and asked other supervisors on and came back to us what a answer ( % -6.25) I think the service we received was quite excellent ( % 100.00) ( % 0.00)
consumeraffairs
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2022/6
Original review: June , People on phone was very helpful ( % 28.75) They were responsive and guided me to where I need to go and was very helpful on getting my car to where it needed to be by roadside assistant ( % 20.00) They were very helpful all together very nice people ( % 49.00) I appreciate everything they have done for me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , You decided on CarShield because of the long-term savings ( % 37.50) I thought the plan I decided gave me the better value for my car ( % 50.00) Customer Service was wonderful and friendly and I feel good about getting my car warranty from Carshield ( % 69.17) ( % 0.00)
consumeraffairs
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2022/6
Original review: June , The rep was very knowledgeable and professional ( % 22.50) She was eager to help me with my situation ( % 0.00) When I called I didn't think things would turn out to benefit me, but It did that and some more ( % 50.00) I would recommend CarShield to all my friends and family ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , Very good ( % 64.25) They was very helpful ( % 20.00) They got in touch with the toll truck to take my car to Landmark to get my car fix ( % 0.00) My engine light came on when I was on my way home ( % 40.00) Thank you very much ( % 26.00) I have no more to say ( % -25.00) ( % 0.00)
consumeraffairs
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2022/6
Original review: June , Love having this convenience and assurance of my policy ( % 43.75) My New/Used SUV means everything to me, it a bit older and higher milage so in my case it would be a mistake not to back up the quality of Service I feel that it and myself requires and needs ( % 13.89) Thank You,Robb ** Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , I want to thank CarShield as a whole as well as Rich who was my agent on a recent claim ( % 23.75) My mechanic Junior at DFW Auto repair told me he was very impressed by his service when he spoke with him several times ( % 50.00) Together y’all have calmed my fears and stress over my only car ( % 0.00) Life has been tough lately and it is a joy to find folks doing the right thing and treating others with respect and care ( % 9.92) Much love Sarah ** ( % 50.00)
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POSITIVE 🙂
2022/6
Original review: June , I have learned that Car Shield has a good reputation among the consumers ( % 53.75) You have a great product that would appeal to all kinds of Americans ( % 80.00) I am fortunate to have Car Shield to cover my Toyota Highlander ( % 40.00) Mark Levin recommend Car Shield to his listeners ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/6
Original review: June , Get a phone call about auto coverage with this company ( % 37.50) Lady was very pushy and asked if I needed insurance on an automobile that I never owned ( % 20.00) For few days, kept receiving calls from different spoofed numbers from this company ( % -10.00) ( % 0.00) ( % 0.00) Kept blocking them until calls stopped ( % 0.00) Hung up immediately- ( % 0.00) ( % 0.00) Consistent history of very poor BBB ratings ( % -13.50) ( % 0.00) Their spokesperson, ICE-T has an extensive history of criminal activity, including being a member of the CRIPS, robbery, etc ( % -20.00) Nice person to showcase your product ( % 60.00) ( % 0.00) The price for coverage is crazy - much more than out of pocket court for repairs ( % -5.00) ( % 0.00) Their coverage clause has so many hidden exclusions to cover their butts so that they do not have to pay out claims ( % 16.67) Read full review ( % 35.00)
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2022/6
Original review: June , Thank you for your support in information need on my motor vehicle ( % 37.50) Customer service have been a big help to me ( % 0.00) Good service ( % 70.00) I may recommend friend or neighbors to join ( % 0.00) CarShield give great service and if I need any work done I know that I will get the help I need ( % 80.00) ( % 0.00)
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POSITIVE 🙂
2022/6
Original review: June , Bought a Volvo xc ( % 37.50) Nice SUV, but known for having possible transmission problems ( % 30.00) Felt like I had to get good coverage, so I went with CARSHIELD ( % 70.00) It's a little more than I wanted to spend monthly, but I feel more confident driving my old/new car ( % 32.81) ( % 0.00)
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POSITIVE 🙂
2022/6
Original review: June , Hi I'm waiting on my contract to be mail to me ( % 37.50) ( % 0.00) They was very helpful to when I had call ( % 20.00) They did email my contract to me to ( % 0.00) Looked over my contract ( % 0.00) I am hope that Car Shield stand behind its policy for repairs on the contract ( % -40.00) ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/6
Original review: June , The representative was very detail what I was asking her for and she was very pleasant ( % 50.94) She took her time in telling me what I needed to know ( % 0.00) She told me if I need any more assistance, "Please feel free to call ( % 45.00) " ( % 0.00)
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POSITIVE 🙂
2022/6
Original review: June , They were grea! Great!! They answered all my questions and helped me with closing out my account ( % 73.44) I have been with them for a year and only canceled due to purchasing a new car that already had a full warranty on it ( % 9.03)
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POSITIVE 🙂
2022/6
Original review: June , Was going to call you regarding an incorrect odometer reading given over the phone ( % 37.50) Was pleasantly surprised to receive an email giving me the opportunity to correct it over the phone ( % 10.00) The customer service rep was wonderful ( % 100.00) Hope that I won't need to make a claim, but am happy to have the coverage ( % 80.00) Thanks! ( % 25.00)
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POSITIVE 🙂
2022/6
Original review: June , Great to know I'm covered by a reputable company and I'm not paying an arm and a leg for coverage ( % 55.83) What a safety net to have if anything goes wrong ( % -25.00) I enjoy the freedom to drive anywhere without any worries ( % 40.00) ( % 0.00)
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POSITIVE 🙂
2022/6
Original review: June , The person that helped me did a great job!!! Very friendly and helpful ( % 62.08) Very courteous ( % 78.00) They were able to pull up my account immediately and find what coverage I have and were able to tell me what I needed to do to have my vehicle fixed ( % 36.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , Service was great and the wait time was less than I thought ( % 33.61) Each person was really helpful from the time that I called to set up the account until today, the instructions that I was given were clear and the contract was informative ( % 15.00) ( % 0.00)
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POSITIVE 🙂
2022/6
Original review: June , Rep was friendly and knowledgeable, walk me through and ask me if I had any questions ( % 37.50) Five-star service ( % 0.00) Will use service again when I get another car and will also recommend to my friends ( % 0.00) Did not have any problem understanding her ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , I cancelled my CarShield Policy weeks ago ( % 37.50) Since then, I have received no fewer than emails, text messages and pieces of snail mail reminding me that I have not paid ( % 0.00) I have called CarShield Customer Service times, twice speaking with managers who "promised" me I would receive not more communications and that my policy is cancelled ( % -25.00) I have requested repeatedly and strongly and clearly that I do not wish to receive any further communications ( % 17.78) Each time I call them I'm assured it has been taken care of ( % 0.00) I feel completely stalked and harassed ( % 10.00) They are not honoring my request to not be contacted ( % 0.00) Literally every day I'm getting messages ( % 0.00) Yesterday I was on the phone with them for minutes ( % 0.00) This morning there is yet another text ( % 0.00) CarShield is full-on harassing me for a payment I do not owe them ( % 0.00) They are disregarding the Do Not Call (which is a legal request) ( % 20.00) On top of this, when I did need to use the policy, it took them full days to approve the repair ( % 42.50) In the meantime, they would not approve a rental car, which is supposed to be included in the benefits ( % 0.00) So I just had no car for days?!? They are very expensive to rent right now so that was not an option ( % -18.21) And finally, I cancelled this halfway through a payment period ( % 0.00) They would not provide a pro-rated refund ( % 0.00) I find this wrong on many levels ( % 0.00) I have to pay for a policy that I literally have no way of using since I sold the car that was covered? No other insurance company does that ( % 6.25) You get a pro-rated refund that honors the date the policy was cancelled ( % 0.00) So not only is CarShield harassing me for money I don't owe them, they are keeping money they owe me ( % 0.00) I have submitted multiple reviews when prompted by CarShield ( % 0.00) I have expressed my deep discontent and concern about their customer service ( % 0.00) Not one time have they replied, apologized or attempted to amend the situation in any way ( % 0.00) I have invited upper management to contact me about it ( % 0.00) Do not purchase CarShield ( % 0.00) Just wow ( % 10.00) If I could get a restraining order on a company, I would ( % 0.00) I give Carshield of Stars ( % 0.00) Read full review ( % 35.00)
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POSITIVE 🙂
2022/6
Original review: June , Will do again! Felt protect and the reassurance that you had my back ( % 23.44) Happy I did not have use ( % 80.00) But happy to have a protective product and security available to me ( % 60.00) Thanks, William ( % 20.00) And family in Whitehall, Pennsylvania USA ( % 0.00) We both were glad such a program exist ( % 25.00) ( % 0.00)
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2022/6
Original review: June , A friend recommended Car Shield to me and upon talking to someone, I thought I would try car shield ( % 37.50) The price was reasonable and it takes the worry out of possible future car repairs ( % 6.67) I was worried about going through the hassle of getting a car repaired because I had another car warranty that I had to fight to get my car repaired ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/6
Original review: June , Customer service lady was very kind and knowledgeable ( % 57.75) Very pleasant to deal with ( % 95.33) Was concerned about my situation ( % 0.00) I'm glad I signed up for this program ( % 50.00) I watch your commercial every day, it makes a lot of sense ( % 0.00) Seems like great coverage ( % 80.00) ( % 0.00)
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POSITIVE 🙂
2022/6
Original review: June , Was with Car Shield for just a short time, but a very positive experience ( % 22.35) Initial contact was clear and consider explaining about their product ( % 5.00) All people I spoke with were professional and helpful ( % 10.00) Car Shield was recommended to me from a family member and I would recommend them to others ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/6
Original review: June , Everything went very well, the agent explained every detail to me, with understanding and knowledge ( % 28.75) I also want to thank this business for the advertisement that they project on their commercials ( % 0.00) Thank you once again, they truly stand by their word and work ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/6
Original review: June , I was told that to repair my car would take - months to get the part ( % 37.50) Car Shield got my part and had it sent to my mechanic in five days! Thank you Car Shield!!! I’m so relieved because who can go without a car for almost a year?!?! I didn’t even know Car Shield could find parts ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/6
Original review: June , Life happens and I'm in the middle of a small crisis with needing my car repaired ( % 4.17) Thankfully, my mechanic is familiar with Carshield ( % 37.50) So I'm waiting for the final word from my mechanic about my car ( % 0.00) Thank you Carshield for being there ( % 0.00) I will recommend Carshield to my family and friends ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/6
Original review: June , I was very pleased with your employee who helped me reinstate my warranty coverage ( % 51.25) I appreciate that you train your employees well so that they can convey to me the consumer what the best coverage would be ( % 100.00) Thank you so much for the time your employee took to find me the best coverage for my truck ( % 60.00) It took him going to a supervisor to get the great coverage ( % 80.00) ( % 0.00)
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POSITIVE 🙂
2022/6
Original review: June , I put my vehicle in the shop and it been a while I haven't heard anything, I have a different car that I use because I didn't had any money to get the rental ( % 18.75) Carshield never reach out to me to let me what taking it so long ( % -5.00) ( % 0.00)
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POSITIVE 🙂
2022/6
Original review: June , I was extremely satisfied with your service and professionalism ( % 43.75) I'll be considering to continue my account with your company ( % 0.00) Your professionalism is outstanding and service too ( % 50.00) There is no other organisation I would like to deal with than your company ( % 6.25) ( % 0.00)
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POSITIVE 🙂
2022/6
Original review: June , CarShield representatives were very helpful and knowledgeable ( % 28.75) The part needed for my vehicle came very fast ( % 26.00) I was back on the road the next day and Car Shield has been great so far! Explanation of coverage was very in depth ( % 22.50) ( % 0.00)
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POSITIVE 🙂
2022/6
Original review: June , The rep I spoke to was very knowledgeable and helpful ( % 28.75) He resolved my issued very quickly and efficiently ( % 43.33) He went above and beyond to inform me of some misinformation I had regarding my policy ( % 0.00) He is an asset to the company ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/6
Original review: June , My experience with each representative was pleasant ( % 55.42) They provided me with detailed, concise and knowledgeable expertise dealing with my car issues ( % 25.00) Feel confident that I made the right decision selecting Car Shield ( % 39.29) Thank you for all you do to help myself and others while we experience frustration waiting for our vehicles to be repaired ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/6
Original review: June , I have been having great experience with Carshield ( % 58.75) It's a great product ( % 80.00) They have great customer service representatives ( % 80.00) When my car needs to be repair, they always on top of it ( % 50.00) What I like with Carshield, it's very affordable ( % 20.00) I will recommend it ( % 0.00) Thank you for your service! ( % 0.00)
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POSITIVE 🙂
2022/6
Original review: June , I purchased the platinum plan thinking that would be the most beneficial plan for me ( % 43.75) ( % 0.00) ( % 0.00) but ac went out and the claim was denied because that part of the ac was not covered ( % 0.00) I was under the impression that the plan would cover the whole ac system ( % 20.00) ( % 0.00) ( % 0.00) Surprisingly not ( % -35.00) ( % 0.00)
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2022/6
Original review: June , Glad I'll be reimbursed after a two week of back and forth phone calls ( % 29.17) I did fax my proof of this unauthorized deduction of my bank account ( % 0.00) This mistake was done on ( % 0.00) Holiday, Memorial Day, knowing the banks were closed and most people were busy ( % 16.67) The only reason I was made aware of this invasive mistake was by a phone call from the Fraudulent Dept ( % 12.50) At my bank ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/6
Original review: June , It was great he explained everything and was willing to work with me in every way he could ( % 47.50) He help me get the best coverage that I could afford cause I'm on a fix income and I can only afford so much ( % 40.00) Thank you again ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/6
Original review: June , Timothy and Kayla customer service reps outstanding They both worked diligently to help me with all of my concerns in regards to the value of having extended warranty through CarShield ( % 43.75) Unfortunately it may not be best that I keep this plan ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , Price is excellent ( % 68.75) They cover all parts of the vehicle ( % 0.00) Very knowledgeable staff ( % 20.00) Great follow up when answering questions ( % 80.00) Staff is courtesy and well informed ( % 0.00) Best protection plan on the market ( % 100.00) This is the second time we've purchased protection services from CarShield ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/6
Original review: June , Cameron did a wonderful job on handling my call ( % 68.75) He answered my questions professionally, thoroughly and did a great job reassuring me about my coverage ( % 45.00) He is the gold standard of customer service and a great representative for your company ( % 40.00) ( % 0.00)
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POSITIVE 🙂
2022/6
Original review: June , The system automatically charged me for a transaction that was supposed to happen on July , however Charlotte was able to help me solve this matter the same day ( % 29.17) She was very helpful ( % 20.00) I appreciated her help ( % 20.00) She helped me to remain calm and not get mad about the error that was made ( % -16.25) ( % 0.00)
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2022/6
Original review: June , I called Carshield to ask if they covered replacement of tire sensors because I was getting message to check tire pressure ( % 37.50) I took car in to a couple of places (around or times) and message kept coming back on ( % 0.00) One of my neighbors told me I probably had to replace tire pressure sensors ( % 0.00) I eventually got message taken care of ( % 0.00) Carshield representative told me then that Carshield did not cover that ( % 0.00) ( % 0.00)
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2022/6
Original review: June , I was paying for CarShield and wasn't even sure if I was covered for anything because I never received the standard Insurance card that is customary with this type of coverage ( % 29.17) I was not even aware that I was covered until I checked my bank statement for deductions from CarShield ( % 25.00) ( % 0.00)
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2022/6
Original review: June , Customer support very friendly, have not had to use their service yet and hope I don’t need to ( % 43.13) It’s just peace of mind knowing you have drivetrain insurance available if needed down the road ( % 12.22) Hopefully their service is as good as they say on TV ( % 70.00) If there is a problem will also post that here ( % 0.00) ( % 0.00)
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2022/6
Original review: June , I tried twice to work with CarShield on two separate issues with my car ( % 37.50) The first time I called and after an extended amount of time on the phone with them was assured the Mass Air Flow Sensor would be covered ( % 25.00) After the work was done and the repair shop got back with CarShield the claim was denied ( % 0.00) The second try was because the car needed fuel injector and seals replaced ( % 0.00) Well, this repair was also denied ( % 0.00) End result - Canceled CarShield and would suggest if you want to use them have someone that understands loopholes and deceptive terms read the contract before signing ( % 0.00) ( % 0.00)
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2022/6
Original review: June , New customer, have not used yet ( % 25.57) Very happy with the service so far ( % 55.00) Coverage seems to be good ( % 70.00) I take very good care of my SUV ( % 91.00) Our Acadia is Serviced regularly at a GMC dealer ( % 0.00) My wife and I go back and forth from Louisiana to St Louis MO ( % 0.00) Where our children live ( % 13.64) ( % 0.00)
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2022/6
Original review: June , My AC went out so I made a claim ( % 37.50) It was approved quickly and without much effort needed from me to make it happen ( % 26.67) I'm glad that I have the coverage and will be recommending it to my friends in the future ( % 25.00) ( % 0.00)
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2022/6
Original review: June , Made a comment to my daughter ( % 37.50) I called and complained ( % -30.00) I only asked about my cost of payment ( % 0.00) I recommend CarShield not Rite Choice ( % 0.00) I called to check the garage because I never use them ( % 0.00) I always use Meineke South Hampton ( % 0.00) ( % 0.00)
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2022/6
Original review: June , My original contact to purchase a policy was very easy and quick ( % 41.17) After I got rid of my car, the cancellation had me worried as we had lost all our information ( % 0.00) "Kenneth" was so helpful and made everything so easy, and I cannot tell you how happy I am with the entire process ( % 41.11) Sincerely Don ( % 50.00) ( % 0.00)
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POSITIVE 🙂
2022/6
Original review: June , Customer Service with CarShield was beyond my expectation ( % 37.50) I could actually talk to someone on the telephone and have my questions answered immediately ( % 0.00) I will purchase Carshield again when my factory warranty expires on my new car ( % 13.64) I was very fortunate that I never needed any repairs on my vehicle, but knowing CarShield's customer service, I felt relieved that if the time comes, there would be no problems ( % 52.00) ( % 0.00)
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2022/6
Original review: June , Credit card was compromised ( % 37.50) You called, a new number was issued and payment was made ( % 13.64) There was nothing else to do ( % 0.00) We appreciate the call and apologize for the oversight ( % 0.00) I can assure you that it won't happen again ( % 0.00) Again we appreciate your call ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/6
Original review: June , I received very good customer service and my rep explained everything so I could understand in a better way, and she spoke in a clear voice about my payment and when my renewal date was, and I told her to put on my record to do an automatic renewal so I have no worries ( % 47.13) ( % 0.00)
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2022/6
Original review: June , I was just a / mile from home when my check engine light came on ( % 38.75) I pulled into my drive and steam was pouring out of the engine compartment ( % 0.00) This was late Friday afternoon ( % -30.00) I called CarShield the next morning, Saturday, and they sent a wrecker to tow the vehicle to the dealer ( % 0.00) The dealer called late Tuesday to inform me it was the water pump and radiator, front breaks and the driver side window that needed to be replaced ( % -30.00) The breaks and the window was not covered by CarShield, but the water pump and radiator was ( % 0.00) I picked up my Highlander from the dealer on Friday morning only having to pay my deductible and for the breaks and window ( % 0.00) ( % 0.00)
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2022/6
Original review: June , There is no description at this time ( % 37.50) This was not a problem with my auto at this time ( % 0.00) This was a billing problem that I had arranged with Car Shield at the beginning of June when I spoke with someone from the billing department ( % 0.00) It will be handled with accounting and my bank ( % 0.00) ( % 0.00)
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2022/6
Original review: June , My car was putting and hard to go into the next gear ( % 2.78) Could not drive it, because it may stop ( % 0.00) I have had this car only one year exactly, and now the transmission is totally gone ( % 8.33) That why I had Car Shield ( % 0.00) ( % 0.00)
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2022/6
Original review: June , Had an issue with tow truck company/driver ( % 37.50) However an agent reassured me that my vehicle would be towed back home, and a new company would be able to tow my vehicle on Monday ( % 21.21) All together great service ( % 80.00) Waiting to see what happens with my transmission, and a agent called assuring me that he would make sure the process moved as quickly as possible ( % 25.00) ( % 0.00)
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2022/6
Original review: June , From my initial phone call until today's call, Car Shield has had the answers I needed ( % 18.75) Very informative & sympathetic to my plight ( % 35.00) Janet was full of knowledge & knew the kind of help that was needed ( % 47.50) Car Shield is highly recommended ( % 16.00) ( % 0.00)
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2022/6
Original review: June , I have experienced only intelligent, knowledgeable employees who very nice and polite, and who help in anyway that their job requires ( % 55.10) I am considering raising our policy to bumper to bumper if it is offered on our vehicle ( % 0.00) I would like to thank Customer Service for being so professional and polite ( % 10.00) Such a great experience ( % 40.00) So be very proud of yourselves you made my experience a good one ( % 85.00) ( % 0.00)
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2022/6
Original review: June , Jared was very polite and helpful answered all my questions about contact and my problem with download and said he will send me a copy ( % 28.75) Do not have a long wait on the phone before it was answered ( % -5.00) Would recommend to a friend ( % 0.00)
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2022/6
Original review: June , My overall experience with Car shield was exceptional ( % 34.72) From day one they were helpful ( % 0.00) Responsive right up until the day I sold the vehicle while it was still under warranty ( % 28.57) They immediately offered a credit for the remainder of the warranty period, so five stars to them ( % 0.00) ( % 0.00)
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2022/6
Original review: June , They are a great company ( % 58.75) Never had a problem with the car so really did not need to use the coverage but the people were great and knowing that we had the coverage if something broke down was very comforting to know that we had a safety net ( % 20.89) Thank you ( % 0.00) ( % 0.00)
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2022/6
Original review: June , Trading in my BMW i xDrive for a new or certified pre-owned BMW and no longer require this warranty program ( % 25.57) I have been with CarShield for a number of years now and I really appreciated having this warranty for peace of mind ( % 20.00) If any of my friends ever ask about CarShield, I will be sure to tell them about my experience ( % 50.00) Thanks for being there when I needed it ( % 20.00) N/A N/A N/A ( % 0.00) ( % 0.00)
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2022/6
Original review: June , My BMW need some work, after purchasing CarShield ( % 37.50) Car Shield did not pay for all of my repairs, but they paid for a lot of them and saved me thousands of dollars on repairs ( % 0.00) Car Shield is a great investment ( % 80.00) ( % 0.00)
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2022/6
Original review: June , I need an order number and authorization for repairs ( % 37.50) The Mechanic has spoken with a representative; however, he is waiting for a return call ( % 0.00) Let's not make this difficult ( % -50.00) Please send me an order number and authorization ( % 0.00) As I previously stated in a prior email: The Mechanic cannot get to my car until after the th of July ( % -8.33) He is shop personnel are that good and reasonably priced, the owner has a waiting list for services to be rendered ( % 45.00) Now you need to respond today to his call and you need to respond to my requests for an order number and Authorization ( % 0.00) Today! ( % 0.00)
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2022/6
Original review: June , I did not know how CarShield worked ( % 37.50) Richard did a great job explaining the coverage and offering all the discounts for which I was eligible ( % 80.00) He was very patient in answering my questions ( % 20.00) Very good experience in taking out a policy!! ( % 100.00) ( % 0.00)
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2022/6
Original review: June , The auto dealer had submitted pictures of my car and it seem to be taking so long ( % 16.25) I had been there since : this morning and I left a : ( % 0.00) The dealership had completed one task, but was waiting on Car Shield to approve the other task to be completed ( % -12.50) I left and said that I would bring my car in tomorrow with the hopes the Car Shield had returned their call ( % 0.00) ( % 0.00)
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2022/6
Original review: June , When my vehicle was in your possession I felt good knowing that, CarShield will take care of everything and fast ( % 42.50) When I got my vehicle back from CarShield it was like new, me and my husband really enjoyed it, and still doing great!!! ( % 40.91)
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2022/6
Original review: June , NewACComp/AC recharge ( % 37.50) And is running great ( % 80.00) The service that I received from your staff that help me to find a service total car care that will be who I will be using because of the care and service that I received ( % 0.00) ( % 0.00)
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2022/6
Original review: June , CarShield is everything you would like to have protecting you ( % 37.50) ( % 0.00) ( % 0.00) I've been with CarShield for a long time and they don't waste any time taking care of any problem you might have ( % -12.50) I have told all my friends about this company and they will be very happy with this company ( % 100.00) Hands down!!! ( % -30.38)
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2022/6
Original review: June , And light on and was not sure how to proceed so I called and was given the information that I would need ( % 17.50) I was also given some information about a rental car if needed along with which company can be used ( % 0.00) ( % 0.00)
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2022/6
Original review: June , Very Pleasant ( % 66.42) Representative was friendly and very helpful ( % 28.75) I do have a problem with trying to find mechanics that take CarShield ( % 0.00) It would be nice if you supplied a list of mechanics and dealers that take CarShield in the areas that we live in ( % 36.82) ( % 0.00)
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2022/6
Original review: June , Kept going back and forth about the issues for three days and still the same if they cover it and different people saying yes and some don't know about the new system ( % 10.23) Keep saying it is cover and some saying no ( % 0.00) ( % 0.00)
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2022/6
Original review: June , The customer service lady was helpful and very nice and detail accurate ( % 51.83) And Car shield is the policy and customer service is great ( % 80.00) And I would recommend them to my friends and family ( % 0.00) And I can't believe all the things they cover ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/6
Original review: June , Everything was great ( % 58.75) Customer service was very helpful to the situation that I was calling about ( % 20.00) They answered all my questions ( % 0.00) I have said all I want to say about Carshield right now and how they helped me ( % 28.57) They were on point with their help ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , Customer service was fast and friendly and very helpful ( % 28.75) I would recommend the service to family member and friends To help or assistance saving money on their vehicles ( % 0.00) To help cover parts and service that need to be serviced on the vehicle ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , The compressor went out on my Durango while on vacation in a Florida ( % 37.50) Took it to the shop and Car Shield was contacted about the coverage and my car was fixed the next day ( % 5.00) It was extremely hot in Florida to be without A/C ( % 25.00) Awesome experience! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , To whom it may concern ( % 37.50) I Shirley ** is very satisfied with the protection plans that I am getting ( % 65.00) Now all I have to do is get me some collision insurance for my car ( % 0.00) The Representatives was very helpful telling me about different plans ( % 10.00) Thanks ( % 20.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , When I called customer service they were helpful and professional ( % 23.75) The questions about my coverage were answered and I felt valued as a customer ( % 0.00) My contract was understood and I was excited to be covered ( % 37.50) Very Good ( % 91.00) Customer for life ( % 0.00) Thank You ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , I haven't had to use CarShield yet ( % 37.50) Their representative have all been great to help me ( % 80.00) Everybody needs CarShield! I recommend CarShield to all I talk to ( % 0.00) Thank you CarShield! I look forward to their excellent service when I need them ( % 100.00) Great peace of mind ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , Wonderful! I have enjoyed being a CarShield Member ( % 62.50) My Husband James ** has also ( % 0.00) Thank you for our membership ( % 0.00) My Daughter Alissa ** has as well ( % 0.00) Please send me more benefits and information to help me with my membership ( % 50.00) Thanks very much ( % 23.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , Done a great job ( % 58.75) ( % 0.00) ( % 0.00) on giving me the info so I can get my camera repaired on my Ford Explorer ( % 0.00) Thank you for information about how and where I need to take my vehicle in for service and get done right ( % 28.57) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , I wanna add ride share to my policy ( % 37.50) Amina said it may not affect my policy and I can drive as many miles as I want ( % 50.00) I am driving for ride share now ( % 0.00) Wanna make sure my car is covered ( % 50.00) It's a great car ( % 80.00) Rides great ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , I was charged $ extra on my account ( % 18.75) I called times and received different answers ( % 0.00) The last time I was told to pay $ less on my account but my account still says $ ( % -8.33) ( % 0.00) I will pay $ less but the way things are going I know I’ll be asked to pay the $, it’s the principle ( % -16.67) The service for my car was excellent ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , Car broke down on a Saturday within min a tow truck was there to get my car ( % 10.97) Took car where we wanted it towed to no problem ( % 0.00) Had to find another place to take it ( % 0.00) He couldn't work on it so we have to take it somewhere else ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , Deanna was very helpful in the resolution of my miscommunication in the cancellation of my contract protection plan ( % 28.75) The timing of my communication to CarShield of request to cancel resulted in my being charged another monthly premium ( % 0.00) My need to cancel was because of personal finances ( % 0.00) Thank you Deanna and thank you CarShield for making things right ( % 28.57) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , When I called to set up the Car Shield Account it was supposed to be done the last week of the month ( % 18.75) But the last two months it was done the second week of the month ( % 0.00) So please put it back to the end of the month starting in July ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , On the Declaration Policy Page the model stated , my car has ci shown on it, I wanted to be sure that wouldn't be an issue ( % 43.75) I was told as long as the VIN # is correct there will be no issue if I have to make a claim ( % -5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , Great customer service ( % 58.75) He was quick, attentive, knowledgeable, friendly and handled my request without problem ( % 36.94) I need a list of the items covered under my plan and he sent me the additional info ( % 0.00) I requested promptly via email ( % 0.00) Just because of the customer service alone, I would recommend Car Shield to anyone ( % 0.00) Job well done! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , Anytime I need your help I always feel appreciated ( % 28.75) I want to thank your customer service team ( % 0.00) Each time that I have called they have always listen and give me great feedback ( % 80.00) They all put in percent when helping me ( % 0.00) I am very thankful for that ( % 20.00) I am proud to be a customer with Carshield and I have nothing but great news when I talk to others about my service ( % 80.00) Thank you for all that you do! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , This representative was very helpful ( % 28.75) He truly help me as a woman who wasn't sure what's going on with my claimed ( % 50.00) He told me what section of the service agreement to read and I was able to email the dealership and let them know what's going on ( % 50.00) Because the dealership had me thinking I need to look for another warranty company because your company was making this more than what it should be ( % 50.00) But the service representative explain to me that your company looks out for the best interest of the customer making sure that the right things are being fix ( % 59.52) He had awesome customer service skills ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , All parts were replace in a timely manner ( % 37.50) Coverage from CarShield helped me prevent unexpected expenses ( % 10.00) Will use this service again and again ( % 0.00) ( % 0.00) ( % 0.00) Had to add a bit of Freon but besides this all's well and good ( % 70.00) While performing this repair, technicians advised me on other possible needed repairs ( % -6.25) These guys at Sayville Ford are on the money! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , Well, I like it because it's affordable and the payments are easy to take care of and whenever there's something I need to call about they're are there to help me in any way they can so that why I like it and it's great to have something like this ( % 53.61) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , I have paid for this company's protection plan for several years ( % 18.75) I was able to get one claim over the four years of which I also had to pay a deductible ( % 50.00) As a senior citizen, I noticed their extensive commercials with promises to assist customers when in need ( % 0.00) Such is not the case ( % 0.00) I have requested cancellation on numerous occasions only to be consistently hounded with calls of frightening scary car breakdown situations and threats of how much I owed in back payments ( % -7.86) They would not take "No" for an answer ( % 0.00) I have more than paid for any car repair, towing and the disrespect offered in refusing ( % 50.00) Even after I submitted my request for cancellation, I was put off several times and would have to call back over and over ( % 0.00) The amount of their monthly premiums vary depending upon one's ability to straddle the fence negotiate ( % 0.00) A few months ago, I once again requested a cancellation, and for them to stop automatic debits to my credit card ( % -20.00) The response I received was nil ( % 0.00) I called again last week for them to put me off in order for them to listen to my past calls ( % -12.50) The response was that I never called to request a cancellation! I had no other reason to call them because I did not have a claim ( % 6.25) It was easier to get in than to get out of this 'cult-like' environment ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , Friendly and very helpful people ( % 31.67) Answered all my questions ( % 0.00) Person I talked to was very knowledgeable about Car Shield ( % 20.00) Took extra time to explain the plan l had chosen ( % 0.00) The agent went over the monthly cost and the waiting period ( % 0.00) Am waiting for membership card ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , A very good company ( % 64.25) I would recommend to my friends and family, I already have CarShield and I am very happy with the service and customer service ( % 100.00) I am continuing to tell others ( % 0.00) I have told many of my military friends about CarShield ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , The customer Service Rep was professional and helpful ( % 23.75) Helped me with my app installation ( % 0.00) I would recommend Car Shield to all my friends and family ( % 0.00) My check engine light is on and I plan on taking my car to one of your recommended shops ( % 40.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , I had different people call me over days ( % 18.75) My first contact was Corey , a very nice young man who gave me quotes on two vehicles ( % 37.67) I told him to call me back because I needed to contact me husband ( % 0.00) Next two other men called me and were very pushy and very rude ( % -7.88) # told me he was closing my file because I had not made a decision with him, very rude ( % -39.00) # caller was another Corey who was very helpful and we wrote two policies with him ( % 20.00) He was a great representative for your company ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , It took way too long to repair my vehicle ( % 16.25) months to do the repairs on my Jeep for an overheating problem and the headbolts had pulled up about th of an inch off the head and caused it to overheat ( % 0.00) I think not sure about that part that's what I was told the cause of the problem ( % -25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , The service representative was great and handled all my questions and the correction to my account ( % 58.75) Everything handled in one quick call ( % 33.33) The value in my account is great and only have to set up once and pay monthly ( % 40.00) Thanks for a great experience ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , The customer service representative was very helpful and knowledgeable ( % 28.75) My issue was resolved with speed and professionalism ( % 0.00) The customer service representative did not put me on hold and active listened to my concerns ( % -13.33) I sincerely appreciated the prompt responses to questions ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , Concern regarding contract information as to contrast to required maintenance between manufacture and CarShield contract requirements ( % 37.50) I spoke with a very thoughtful service agent who took the time and patience to reassure me of the value in remaining a member of CarShield ( % 52.00) Had it not been for her caring for my concerns and the way in which she responded to my inquiries; I would not have remained a client ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , Everything has been good and customer service is great ( % 62.50) I would recommend CarShield to everyone that I know ( % 0.00) CarShield has great plan for every car ( % 80.00) I was recommended by my nephew and is telling all his friends, and his friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , I had my first truck and when my insurance would not help me you stepped into help ( % 31.25) Number in my book ( % 0.00) The people are so fast to get you help and keep you safe while you wait ( % 35.00) The service rep stayed with me and checked to make sure I got the help I needed ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , Quick, prompt service ( % 35.42) A joy to work with professionals this day and age ( % 80.00) Impressed ( % 100.00) The communication was excellent, the people were friendly and knowledgeable ( % 68.75) I've recommended Carshield to others and will continue to do so ( % 0.00) Sure wish there were more companies out there like you guys ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , Just made sure the correct vehicle was listed ( % 43.75) I got a letter that was about a vehicle we use to own ( % 60.00) When I called they checked to make sure a different vehicle was not listed ( % 25.00) We checked the records and it was just a letter sent out ( % 0.00) I was told that those get sent out on occasion ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , This was my st time using my CarShield protection, I had an issue with my right front door lock on my GMC Sierra SLT ( % 33.04) They asked me if I needed immediate repairs, and I said no ( % 0.00) Next week would be fine ( % 20.83) They were quick to provide an answer on coverage, and immediately started a claim for my truck ( % 33.33) It will be fixed next week! ( % 5.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , I was replying because of an email from Mepco and needed to ensure payment information was correct ( % 37.50) I had an offer to pay off remaining balance and completed that option ( % 0.00) This was completed in the minimum amount of time, thank-you ( % 0.00) Charles ** ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , Adjuster dragging his feet ( % 37.50) Customer service He is not doing his job in a timely manner ( % 0.00) ! I'm having to walk to work ( % 0.00) I'm paying for gold shield & it's been more than hours & issue is not resolved ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , I received excellent service from CarShield associate ( % 68.75) Associate was very helpful and thorough ( % 20.00) She walked me through the process and because of this information I felt very at ease, comfortable and knowledgeable when speaking to the dealership associate ( % 30.00) I really appreciate the assistance that Rachel, CarShield associate provided me ( % 20.00) She went the extra mile ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , The rep arrived very quickly, started my car then helped me pick out the best battery for my car from a local auto store and even installed it ( % 45.21) He was very respectful, professional and kind ( % 45.00) I was/am very grateful to know I have the best company to fix whatever may arise in the future ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , I never had to use CarShield for any repairs but did submit a copy of my invoice for a towing expense ( % 37.50) I was reimbursed quickly and had no issues after that ( % 33.33) I will definitely enroll in CarShield again when the need arises ( % 0.00) I recommend CarShield to all my friends who have older cars or are fixing to lose their warranties on their cars ( % 16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , Contacted Car Shield to get the procedure for making a claim for the replacement of my Terrain's front wheel axel, I was given complete instructions immediately ( % 23.75) A We are now waiting for Corwin Reno Buick GMC Cadillac to provide an estimate ( % 0.00) Corwin Reno Buick GMC Cadillac is not very responsive ( % -10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , Very pleased with the interaction of agents ( % 51.25) Although I received any car repairs yet I’m confident of CarShield’s service ( % 50.00) I’ve heard some bad reviews but I believe CarShield’s positive reviews are overlooked and are purposely getting negative reviews because of the diverse customers they have ( % -25.76) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , Charlotte was able to find information needed ( % 43.75) Her professionalism, mannerism and knowledge was outstanding ( % 50.00) She spoke clearly and was easy to understand ( % 26.67) She was cheerful during the whole conversation ( % 30.00) She is an asset to the Car Shield team and felt she should be recognized her handing of my problem ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , Was very easy and quick ( % 42.39) Customer service was excellent, very professional and helpful ( % 56.50) The wait time for connection was actually faster than expected, so that was a pleasant bonus ( % 21.11) I haven't actually used yet, but sure it will be efficient ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , I need to have someone help to expedite check ( % 37.50) I am and need claims department to help ( % 0.00) I can’t wait to business days from June to start new check cycle ( % 13.64) After they validate check is still uncashed, as reported uncashed today / ( % 0.00) ( % 0.00)
consumeraffairs
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2022/6
Original review: June , The place ended up not having to repair, said to come back if does issue again ( % 18.75) It's great to have repair coverage in any time of need ( % 80.00) Shop tested car and seen issue going on with car, but issue stopped after resetting ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , Fantastic service ( % 38.75) Only needed my contract number as I could not find it ( % 0.00) Car would not start today ( % 0.00) I know you cover a battery, hopefully that is what it is ( % 0.00) Thank you so much for your service today, it was great ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , I have been trying for months to receive a refund check due me and have been lied to over and over regarding when my refund would come ( % 12.50) The customer service rep I spoke to today solved the issue ( % 0.00) She informed me that my check would arrive sometimes this week ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , Diamond Coverage for Buick Verano vehicle ( % 37.50) Coverage started May , ( % 0.00) CarShield customer service has been great ( % 80.00) When my nd month payment was due June my Credit Card had been suspended because of an unacceptable claim ( % -12.50) The card was closed and a new card has been issued meanwhile ( % 1.82) CarShield's help was outstanding ( % 50.00) I have offered another Credit Card (MC) for the monthly payments in the meantime ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , Car Shield has always done what they said they would do when it came to my car ( % 37.50) I’ve had car shield before and I have never had any problems with them and now I’m using them again for my other car because I trust them ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , I'm always satisfied when I contact Carshield, the agents are very patient with me and they explain the process so that I can understand ( % 35.83) ( % 0.00) ( % 0.00) I highly recommend carshield ( % 16.00) , they are professional agents and very respectful ( % 37.50) ( % 0.00) Car service and communication is always on point ( % 0.00) Respectfully Kenneth D ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , Great experience and the customer service was great, from start to finish was a great experience all together, they came out to see the car when they said they would, then the process took no time at all, customer service on the phone was easy and quick ( % 59.03) They handled the automotive department where my car was with ease ( % 0.00) All went smooth ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , Called to cancelled policy ( % 37.50) The customer service representative spoke to her supervisor to reduce the amount I pay for the insurance I have now ( % 0.00) She was pleasant and tried to keep me as a customer by reducing the payment ( % 73.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , I myself did not talk with anyone ( % 37.50) But so far we have had no problems ( % 10.00) Easy to get a hold of, during the week before you close, if after hours forget it ( % 43.33) I don't like the fact we have to pay tax + deductible and reprogramming ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , Very good and positive experience ( % 50.41) I was able to report the mileage on my vehicle and have my policy activated ( % 50.00) I was very pleased with the help that I received ( % 65.00) I have been recommending CarShield to my family and friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I seen all the advertisements about Car Shield so I signed up ( % 37.50) I never thought that anything would happen to my vehicle but all of a sudden my engine light came on ( % 20.00) The diagnostics was number five cylinder was a misfire ( % -20.00) Car Shield save me over $, ( % 0.00) $, ( % 0.00) That’s quite a saving ( % 0.00) I’m thankful to Car Shield and all the great employees that work with Car Shield ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , The experience was satisfying ( % 43.75) I have no complaints ( % 0.00) Would recommend Car Shield to my friends and family ( % 0.00) The customer service is excellent ( % 100.00) They understood my situation and did everything to accommodate me ( % 0.00) I want to thank them for taking the time to work with me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Tiandra, is an excellent customer service representative ( % 68.75) Answered all questions in detail ( % 0.00) She was pleasant and knowledgeable ( % 73.33) Would recommend Car Shield services to anyone looking to protect their car for future breakdowns ( % 0.00) Quick and reliable service for any car that needs a warranty for service when their original warranty expires ( % 35.42) ( % 0.00)
consumeraffairs
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2022/5
Original review: May , I purchased my policy in February and paid a little over $/month for months ( % 9.38) When my air conditioner failed, I called CarShield to make sure the repairs would be covered and was assured they would be after the $ deductible ( % 0.00) Turns out that wasn't true ( % 35.00) Only part of the AC was covered ( % 0.00) You paid a little over $ ( % -18.75) I paid $, ( % 0.00) You're marketing says you cover it all ( % 0.00) Your representative assured me the repairs would be covered ( % 0.00) I'd give you less than one star if I could ( % -16.67) ( % 0.00)
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2022/5
Original review: May , When I purchased vehicle new it had “ inch tires and wheels with a leveling kit to front suspension from factory ( % 25.57) Inquired if vehicle is fully covered, with assistance of Andrea purchased upgrade coverage recommended by CarShield ( % 0.00) Thank you all ( % 0.00) ( % 0.00)
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2022/5
Original review: May , Although I haven't had to use CarShield yet ( % 37.50) In talking with the Agents and customer service, I found the people very nice and they answered my concerns very well ( % 49.00) I would surely recommend CarShield to friends and family ( % 50.00) Thank You very much ( % 26.00) ( % 0.00)
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2022/5
Original review: May , I called last week to find out about my contract lady that answered would not even look up my account, told me that I would just have to wait till it came ( % 18.75) Called back today and lady that answered started right off asking for my phone number and when that didn’t work asked if I had a contract number ( % 14.29) When I gave it to her she pulled it right up! Found out that phone & email were both wrong, fixed them, got this right off ( % 6.07) ( % 0.00)
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2022/5
Original review: May , The bank closed my old card, because of fraud; which happened to be the card I used for this account ( % 12.50) Your representative was patient, charming, and very courteous ( % 74.00) I informed her what occurred, and gave her my new card number to bring my account current ( % 6.82) Job well done! ( % 0.00)
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2022/5
Original review: May , Very satisfied with Darrisha in Claims ( % 51.25) She saved my Policy with CarShield and was so pleasant to speak to ( % 73.33) She told me what needed to be done and how to go about it ( % 0.00) I speak from the heart ( % 0.00) I wish there were more around like her ( % 50.00) Was very helpful ( % 20.00) A+ from a CarShield customer ( % 0.00) ( % 0.00)
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2022/5
Original review: May , The process went much smoother than I had anticipated ( % 28.75) I made up my mind a week earlier to contact CarShield but mulled it around until I decided to call last week ( % 0.00) I cannot comment on customer service/value/coverage until I make my first claim ( % 25.00) Hopefully, that won't be for a while ( % 0.00) ( % 0.00)
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2022/5
Original review: May , I'm kinda going through life right now but on the down side, and all I can say is that when you speak to a customer service agent and they are empathetic about your situation everything changes ( % 16.84) They are not just about the money ( % 0.00) They actually sincerely care about their customers ( % 50.00) I really respect them for their selflessness ( % 20.00) I appreciate them to the utmost ( % 0.00) I will never forget the gratitude you showed me along with your professionalism ( % 0.00) Thank you for your time and understanding ( % 0.00) God Bless ( % 0.00) ( % 0.00)
consumeraffairs
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2022/5
Original review: May , Upon completion with order process, I was happy to have that warranty with CarShield ( % 58.75) Unfortunately, I had to cancel my contract with them because I was able to get an extended warranty through MoPar ( % 0.00) Other than that, I didn't have them long enough to have any issues with them ( % -5.83) ( % 0.00)
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2022/5
Original review: May , My first experience with an extended warranty program is going very well ( % 27.50) I would recommend CarShield to everyone I know especially with vehicles that have a limited warranty ( % -3.57) Like most people my vehicle is of great importance to myself and my livelihood ( % 65.00) Especially with greater technology and the need for knowledgeable technicians in the auto industry ( % 25.00) ( % 0.00)
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2022/5
Original review: May , I mis-read my previous coverage, thinking that it was about to expire when I found out that I still have almost two years of coverage left ( % 6.94) The customer rep recommended that I compare my new coverage with my old coverage first and if I still want to cancel my new agreement, to call them back ( % 12.45) ( % 0.00)
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2022/5
Original review: May , When I had to change how to be billed two months ago I specifically advised to only use the debit card once ( % 18.75) Well, the following month, Car Shield used the car again and through my budget off ( % 0.00) I called in today to cancel the service and the Agent that I spoke to was able to move this month's payment up as well as advise that if anything should happen, my budget would be all the way out of wack if I cancelled! ( % 62.50)
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2022/5
Original review: May , OMG where do I start?! I purchased the warranty coverage for a car I had recently bought after seeing the commercials over and over ( % 23.44) Three months later the CVT transmission went out costing $!!! My mechanic made the call, a CS rep came and inspected the car, I got the okay to proceed with the repair in just a couple days ( % 25.00) Boy did it feel great hearing that I only had to pay $!! CarShield is definitely ALL that it says it is! ( % 26.67)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , They paid all for my air conditioner ( % 37.50) All I had to pay was $ ( % 0.00) deductible ( % 0.00) ( % 0.00) I had didn't have CarShield I would have had to pay a lot more ( % 50.00) ( % 0.00) ( % 0.00) I am grateful for this company, I feel safe as a woman, that I want be taken advantage of ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Awesome service ( % 68.75) Haven't had a claim but I will add a second service to my next vehicle ( % 0.00) I will recommend CarShield to all my friends and family ( % 0.00) You guys are the best ( % 100.00) Don't stop ( % 0.00) I wish you would send me a commercial to run on my internet radio station ** ( % 0.00) Contact me for more info ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Porchia was very helpful in walking us through our contract and explaining it ( % 28.75) We needed to rent a car and she explained the conditions of set-up the reservation ( % 0.00) We think you should recognize her outstanding service and give her a nice raise, or something ( % 55.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Carshield is very misleading ( % 28.75) I've been paying them a premium rate for gold service for over two years ( % 0.00) They have helped with any repairs to my vehicle ( % 0.00) Nor, have I ever received a follow up call back ( % 0.00) Very misleading and unreliable ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , All contacts were pleasant, when I called to adjust the mileage, the lady I spoke with already had my contract just from the call log and she didn't stretch out the call, just got what was needed and completed the call ( % 55.42) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Oh Wow!! CarShield went above and beyond with customer service, information and fast payout on a front end job that had to be done or risk an accident with total breakdown and I had no way to pay ( % 14.63) Thank you CarShield and I will be a customer forever!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , My water pump had to be replaced ( % 37.50) Car Shield had it towed to the repair shop of my choice and they repaired it ( % 0.00) This was a pleasant experience and I am happy with the results ( % 76.67) I have recommended Car Shield to my friends ( % 0.00) I would love to be in one of their commercials! ( % 62.50)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , When taking my car into Chevy Dealer they originally wanted $ to fix my car called CarShield and CarShield had us to replace battery, And all the other Codes went away ( % 20.83) Meaning CarShield stopped Us from being ripped Off ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Car CD player stopped working ( % 37.50) Wanted to know if it was covered ( % 0.00) It was ( % 0.00) The representative was quite helpful and told me what to do ( % 0.00) I have recommended Car Shield to many friends ( % 50.00) This is a great service and I really needed the coverage since the warranty had expired on my car ( % 50.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , When we initially received a phone-recording quote from "Dustin"; it was for $ ( % 18.75) initial payment, and $ ( % 0.00) /month for the duration of the contract ( % 0.00) This recording was April ( % 0.00) My wife heard the recording, but did not follow up on it ( % 0.00) On May , my wife (Carol) prompted me to call Car Shield for some coverage ( % 0.00) I (Ron, husband) had no idea of this initial quote recording from "Dustin" ( % 0.00) I phoned to arrange coverage, and negotiated a $ ( % 0.00) initial payment and $ ( % 0.00) contract ( % 0.00) When I (Ron) heard the recording with the $ ( % 0.00) amount; I called for a revision ( % 0.00) The contract was revised to the $ ( % 0.00) amount; and approved ( % 0.00) However, the initial charge of $ ( % 0.00) was charged on my wife's (Carol) bank account ( % 0.00) After attempts to correct this and get the $ ( % 0.00) difference refunded, we still have not received it ( % 0.00) Please try to resolve this $ ( % 0.00) issue for us ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , The young lady that I talk to today was extremely helpful and she worked with me in order to come to a conclusion that the both of us were happy with ( % 28.75) I would definitely share the word about Carshield ( % 0.00) It’s a great company and it’s nice to know that my vehicle is covered ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Great service ( % 58.75) The service was professional ( % 10.00) the agent answered all my questions ( % 0.00) I am quite pleased ( % 50.00) I will be in contact with you when I need services for my Miata MX convertible ( % 0.00) Please keep my information on file for further reference ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I had a great time working with Carshield ( % 58.75) They pay my bill in a timely manner ( % 0.00) I would recommend them to anyone who a service ( % 0.00) Agreement for their car ( % 0.00) They wad very helpful with my concern ( % 20.00) It was a great time dealing with Carshield ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I have paid for CarShield and had two covered claims which they covered neither ( % 37.50) It took - calls on the first ones from the dealer and then me to get that one paid ( % 25.00) The second covered item was not covered because of a procedure issue ( % 0.00) Covered parts but not covered ( % 0.00) I had the "Diamond" coverage which is their top of the line and it doesn't help when you need help ( % 50.00) All people on the phone are quick with an apology but refuse to assist ( % 33.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Great Customer Service which is unparallel in today's times ( % 58.75) I would like to thank the lady and gentleman that helped me today ( % 0.00) Congrats on a job well done ( % 0.00) Everything was seamless from the start of conversations, I had with them, to adding a new vehicle to an already existing account ( % 11.82) Again THANKS A MILLION ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Yes I would ( % 37.50) I have not needed to use it now but it's comforting to know if I need it I'll have it when I am ready to use it ( % 20.00) I just found out that I have paid off My policy and don't need to worry about missing a payment ( % -20.00) It is very relaxing to know that ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , So far so good! Great prices, Great customer service! It was super easy to get started! I hope if I ever have to use it that it’s just as simple ( % 50.31) Lots of places make you jump through hoops, make you wait for weeks before approval!! So far it’s been great! So glad they offer something like this!! ( % 62.71)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Put a timing chain in my Cadillac SRX ( % 37.50) Very happy with the work C&C automotive did ( % 100.00) Carshield service was fast to pay for the work ( % 20.00) Thanks again carshield ( % 20.00) Had to wait on the parts ( % 0.00) Carshield had already authorized the work to be done on my car ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Very easy and very helpful ( % 37.94) Will call me back when all paper work is complete and will then send me new information so I can use if I need to ( % 7.88) No more to say about this call until I receive the completed update ( % -25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I mailed in a letter of Cancellation for both policies to American Auto Shield within days of purchasing the accounts ( % 18.75) I did not receive a refund as promised in the Car Shield pamphlet and continue to get billed on my checking account after my request for cancellation effective April , ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , On several occasions I've had thousands of dollars of repairs covered by Car shield, I have receipts to prove it ( % 18.75) Car Shield has established itself as a valuable component of my families' finances ( % 0.00) Great, great, great ( % 80.00) No complaints at all ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Landa was very good at going over the warranty with me ( % 64.25) She's good PR for your company, much better than the first rep I talked to ( % 48.33) He was pushy, overtalked, kept telling me "Here's what I'm going to do for you," didn't listen very well ( % 20.00) If I hadn't gotten Landa on the phone I may have stopped payment ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I would describe my experience as a settling experience ( % 37.50) By being approached with so many "offers" I was really skeptical, but the rep was able to answer all of my questions and help me make an intelligent decision ( % 28.00) I would describe this as a overall great experience and I am grateful for the understanding and patience of the rep in helping me to make a big decision ( % 26.67) It just made sense in the end ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , No ( % 37.50) No questions at all but in the near future if I need some more information I can call CarShield for my Red car ( % 15.00) Thank you ( % 0.00) My friend recently got a car shield too ( % 0.00) And I see it on TV and I think it sounds good what they are for every person ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , It is ok ( % 43.75) They just need to work on a class that teaches the employees to be a little bit more consideration for the customers when they call and not call you as soon as you open asking for a payment on the day you said you was going to pay and give that person time to wake up go to work or even get off but give them time to pay ( % 10.42)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Carshield was very polite and very helpful ( % 25.83) The customer service is second to none! I would highly recommend this company ( % 8.00) The price is reasonable and the peace of mind is certainly worth the expense ( % 25.00) They resolved my problem so fast! I was amazed! ( % 31.25)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , While I've been a member for over a year, I've never contacted you for possible repair ( % 18.75) I needed to have more detail on how the program works than I was able to find on your site, and needed some answers to my questions before contacting my preferred repair location ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Very knowledgeable and considerate while providing explanations of services ( % 28.75) Very friendly, patient and kind ( % 54.37) I much appreciated the concern and tone used while speaking with me ( % 20.00) I could feel the sincerity throughout the call ( % 0.00) To include wanting to provide excellent service ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , We had very good service and it was easy to sign up ( % 57.28) Was easy to get back in contact with same agent to complete paperwork ( % 13.33) Hopefully will not have to use very often but coverage and price were very good ( % 55.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , It is quite refreshing to call a company for answers and get a real live individual to answer the question or questions with such professionalism and courteous tone ( % 27.99) Thank you for such a wonderful Car Shield Experience ( % 50.00) I believe her name was Nora ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , They were courteous and answered all my questions, and explain every detail with clarity!!! And I would recommend it recommend anyone who are looking for coverage, on their vehicle, to choose CarShield as the source of coverage ( % 68.75) If you call them the staff is very very nice and will explain everything with clarity, so that you can understand what you were getting ( % 78.00) Thank you for allowing me to become part of CarShield ( % 0.00) Thank you very much ( % 26.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I haven't used my policy in my year of coverage ( % 37.50) My representative offered me $ per month discount, so I decided to try another year ( % 0.00) I haven't found an ASE certified mechanic close, so paid for my own repairs ( % 60.00) Representative explained problems that didn't need previous servicing, and suggested I call around in town to find a participating serviceman ( % -16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , When I applied for this extended warranty, I was not given complete specifics, which caused a delay in getting the required service ( % 23.75) I dislike being mislead ( % 0.00) If your Agency advertised and sales a product, they should be Crystal clear and precise as well as honor the contract ( % 25.00) I hesitated to purchase this contract until someone assure me that your Agency is honest ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I've purchase warranties from CarShield and both experiences have been great ( % 58.75) Really enjoyed talking with nd representative ( % 50.00) They made me feel appreciated ( % 20.00) Will be getting another contract on my granddaughter's car next month ( % 0.00) I would recommend CarShield to anyone ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I reached out to them to see if they would cover my BMW with low miles ( % 18.75) After waiting for a bit they told me they don't cover my model ( % 0.00) They continued to call me everyday for weeks ( % -20.00) I asked them again during one of their calls and they told me again they do not cover my model ( % 0.00) They continued to call me even after I told them to stop ( % 0.00) Their commercials clearly state we cover all cars and all models under a certain mileage ( % 15.71) This is clearly a lie ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Expertise, compassion, professionalism, honesty and patience ( % 37.50) You have saved me from another expensive auto bill ( % -50.00) You are an asset to Car Shield ( % 0.00) Thanks again for your proficiency and efficiency of explaining my policy and what IS covered ( % 20.00) As the auto dealership was saying it was not a covered part ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I was inquiring about a policy upgrade for increased coverage and about the rules governing start date ( % 37.50) I am currently on a Gold Plan and looking for additional cover for power steering and potentially power roof mechanism ( % 0.00) Also looking at the cost benefit of increased cover, and whether there are any discounts available ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Took days to get the claim approved and they are putting a new engine in the car ( % 25.57) Got to love that I will pay $ and get over $ new engine ( % 31.82) I will recommend CarShield to all my friends and family ( % 0.00) They're great ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , The person help me out to set my claim up fine ( % 39.58) No problems but my mechanic at Sal's Auto in Croswell Michigan realized It was a clogged filter on the fuel tank ( % 0.00) I will hopefully not have to use the service anytime soon but if I do I do not foresee any problems ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I called after having the transmission fluid and brake fluid serviced ( % 12.50) I had told the Rep I would do it when I signed up for CarShield ( % 0.00) I have the receipts in my folder for future reference ( % 0.00) The Rep today was very good ( % 91.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Issue getting auditor out in timely manner ( % 37.50) Took too long regards entire process ( % -2.50) Then they didnt want to cover my entire car rental, but eventually they did pay for it ( % 0.00) ( % 0.00) Good value if your vehicle qualifies ( % 70.00) because something will happen & Carshield has you covered ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I was very pleased with the company ( % 51.25) Current economic conditions forced me to leave but I hope to return some day ( % -3.33) The staff were very courteous and professional and responsive to my needs ( % 44.00) I will recommend the company to as many people as possible ( % 25.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I am a past customer, and current one ( % 4.17) Carshield have help me with my GMC a few times with no hesitation ( % -20.00) My experience with CarShield has been good and I have recommended many to CarShield ( % 60.00) I sell used cars for a living ( % 0.00) I share my experience with my customers ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , The administrators asked for service records within the last year ( % 18.75) Now that they have received them they claim they are blurred ( % 0.00) So today I'll send them again but will not tolerate another stall tactic and will retain an attorney in order to move this matter forward ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Bought a Yukon, added CarShield warranty on it, months later the engine blew ( % 18.75) Carshield came up with every reason to not cover it ( % 0.00) So I had to cover it all myself ( % 0.00) Will never buy a warranty from them again, and I warn everyone ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , The customer service person was a gracious, kind, welcoming, honest, respectful, knowledgeable, helpful, sincere, well spoken, thoughtful, well rounded, sufficient and reliable ( % 49.58) I was very satisfied, because CarShield customer person did make my experience number one priority ( % 65.00) Well done!! Thank you!! George & Pattie ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Carshield has been great to work with ( % 58.75) We have one $ claim and it cost us $ ( % 0.00) When we had to cancel due to a wreck ( % -12.50) Carshield was very concerned about our health and well-being ( % 20.00) It seemed genuine ( % 40.00) Thank you Car shield for your understanding and email ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Changing my method of payment request was such an easy way to take care of my problem ( % 26.94) Leah and Ericka with customer service were so thoughtful and friendly in helping me with this ( % 38.75) Thanks to them for an easy request and conclusion ( % 31.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Just needed to know my method of payment ( % 37.50) To make sure you got your payment ( % 50.00) I didn't remember my method of payment as I am old ( % 10.00) The representative was very helpful & took time with all my concerns ( % 20.00) Now I am happy all figured out ( % 80.00) THANKS ( % 20.00) YOU ALL ALWAYS BEEN THERE FOR ME & JUST GETTING BETTER ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , My car has been at the Chevy dealership for almost three weeks now and they STILL have it due to Carshield dragging their feet ( % 12.50) I Am Pissed! This is turning out to be a waste of money for me ( % -20.00) Not to mention that I need my car and I am stuck at home for the last three weeks ( % 0.00) I'm not sure what I am going to do with this service but they certainly don't have my good wishes ( % 22.14) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I had cancel my order with y'all because I found out from a number of shops here in Rome Ga y'all would pay for anything to get done ( % 37.50) ( % 0.00) ( % 0.00) had a guy tell me he had a car in the shop tied his rack up for months because y'all didn't send payment ( % 0.00) The customer ended up paying out of their pocket to get their vehicle fixed ( % 10.00) ( % 0.00) ( % 0.00) reason for me cancel my subscription ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , CarShield has saved me almost , dollars in car repairs to me it seems as long as the repairer contacts the CarShield company in a timely manner, your vehicle will be ready for the road as quickly as the parts are installed and you are notified to pick it up ( % 21.46) I don't really like the rental policy but weighing it out it's ( % 20.00) in favor of car shield ( % 0.00) I would make that bet any day, CarShield is great ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I contacted CarShield for plan information to have my car towed to a CarShield repair service for diagnostics and repair ( % 37.50) The agent was very nice, knowledgeable and provided information about my CarShield plan coverage, roadside assistance and auto repair services available in my area ( % 59.00) I was very satisfied with the agents response in addressing my questions and the information provided ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I would definitely recommend CarShield to family and friends ( % 18.75) They went above and beyond to help with a failed transmission repair on my GMC Sierra ( % -25.00) They really helped me out in a time of need because I didn't have the cash to cover the complete repair ( % 15.00) I am truly grateful and forever a loyal customer ( % 33.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , My customer service representative was so very Friendly & Helpful my representative was accurate and knows her stuff ( % 42.08) I would like to speak to her time a call and i will surely recommend CarShield to friend and family ( % 50.00) And have a great day as well ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , A couple of my co-worker have Carshield and was telling me about it, I've seen as most people have the ads on tv, so after my co-workers telling me more about their experience I decided to call and get a quote, the process was very simple, I recently looked up the different plans so when I called I already knew if I decided to purchase a plan I knew which plan I was interested in, so speaking to the sales rep, the process was easy and fast, absolutely no pressure, no hassle at all ( % 21.58) The whole process took about mins ( % 20.00) Rates were definitely reasonable ( % 20.00) I now have a peace of mind I'm covered esp ( % 0.00) having a PT CRUISER which anyone that has a PT CRUISER KNOWS WHAT I'M TALKING ABOUT ( % 0.00) Would definitely would recommend CARSHIELD ( % 0.00) THANK YOU Steven M ( % 0.00) WPB FL ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I took my car the the repair shop to replace / repair u-joint ( % 37.50) The truck was inspected and referred to an adjuster ( % 0.00) I was w/o my truck for working days ( % 0.00) Calls to CarShield told me that it takes to hours for an answer ( % 0.00) Five days later and still no response about my claim ( % 0.00) The routine answer from the call center was a pat, scripted response with no one readily available to talk to ( % 15.00) Very, very poor service ( % -52.00) ( % 0.00)
consumeraffairs
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2022/5
Original review: May , The customer care agent was very professional and helpful ( % 25.25) Every time I call I speak with someone that sound very eager and happy to help out ( % 46.67) A CarShield is a great warranty for your to have ( % 80.00) I will be recommend them to my friends and family in the near future ( % 5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I recently bought a used car and opened a new contract ( % 17.05) There was some confusion about the old car and I was being charged the old car premium which costs more per month ( % 23.33) The representative cleared up the matter very efficiently and to my satisfaction ( % 20.00) ( % 0.00)
consumeraffairs
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2022/5
Original review: May , Cancellation due to my car being totaled ( % 12.50) I will come back as soon as I can purchase another car ( % 0.00) I spoke with a very very professional representative who was concerned my well-being and expressed a feeling of well wishes ( % 13.00) She invited me to come back as soon I purchase another car ( % 0.00) ( % 0.00)
consumeraffairs
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2022/5
Original review: May , The man was very helpful to get the info I needed to have my truck repaired ( % 28.75) I did not have the info with me and he took care of the info for me ( % 0.00) I gave the info to the repair company and they called it in ( % 0.00) ( % 0.00)
consumeraffairs
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2022/5
Original review: May , Rental car The Ford places have my Truck since May ( % 37.50) And I’ve been catching and paying for rides ( % 60.00) Inquired about a rental car because they’re still not finished with it ( % 0.00) And they won’t be finished as far as I know until maybe Friday or next week ( % 5.00) Everyone was so wonderful ( % 100.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I have not had the opportunity yet to use CarShield; however, I believe it is a great warranty plan at a very reasonable price ( % 47.83) The plan I have it covers everything for seven years and, should the need one day arise, it will cost me only $ to repair anything ( % 0.00) It is a great protection ( % 80.00) ( % 0.00)
consumeraffairs
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2022/5
Original review: May , We had a Dodge Grand Caravan SXT ( % 43.75) It had about , miles on it ( % 0.00) The transmission stated messing up ( % 0.00) We took it to AMCCO, and it was totally ruined ( % 0.00) CarShield insisted that they send out some guy to look at it ( % 0.00) They made me feel like I abused it and was trying to pull a fast one on them ( % 20.00) It took an extra week before they approved the replacement ( % 0.00) They only give you a rental for the time they figure it takes to replacement, so we would have to rent a car on our own ( % 30.00) It was a very bad experience ( % -91.00) What they cover is great and a good price but if getting something covered repaired is like the transmission experience would make me find another warranty company ( % 75.00) ( % 0.00)
consumeraffairs
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2022/5
Original review: May , The only experience I have had with you is via phone ( % 18.75) I am a new customer and have not needed your services as of today ( % 13.64) I have not had any interaction as far as needing the services that you provide which is why I cannot give a accurate description ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , ‘ConsumersAffairs’ is INCORRECT listing CARSHIELD as reputable ( % 43.75) Also, one CANNOT pick their own repair facility ( % 60.00) Because CARSHIELD excludes so many parts, I cannot find ONE local mechanic to accept the warranty ( % 25.00) Rated ‘F’ by BBB ( % 0.00) Car Shield/American Auto Shield misrepresented the coverage sold to me ( % 0.00) Today, May , , CS told me they don’t cover convertibles which I clearly stated I had from initial coverage & VIN # submitted ( % 5.00) The roof is operated by the POWER WINDOW MOTOR which IS covered under my GOLD policy ( % 0.00) Rear windows won’t go up & is effecting use of the roof ( % 0.00) They ALSO cannot provide me with a repair facility that accepts Car Shield ( % 0.00) I also can’t locate a repair facility that accepts Car Shield ( % 0.00) They also won’t reimburse for any out of pocket repair expenses I may make to repair at a garage where I’d pay upfront ( % 0.00) I’ve paid $, over months with zero claims, just to be told my car is not covered ( % 0.00) (My auto insurance policy costs less ( % -16.67) ) I requested reimbursement for my past payments, but have not received a call back from a “supervisor” ( % -12.50) This policy is worth pennies on the dollar, as they have more EXCLUSIONS than covered repairs ( % 40.00) Besides calling service stations, I’ve had to call Car Shield & American Auto x already ( % 0.00) My contract reads: “# ( % 0.00) IF IT IS DISCOVERED THAT A CONTRACT IS ERRANTLY SOLD TO YOU ON AN INELIGIBLE VEHICLE, THEN A FULL REFUND OF THE COST OF THE CONTRACT SHALL BE MADE TO YOU;" ( % 35.00) Contract DOES NOT STATE ANYWHERE that convertibles are NOT covered ( % 0.00) This company(s) practices Deceptive & misrepresentation in the selling of this CONTRACT to me ( % 0.00) I’m requested my premiums be reimbursed, ($,) ( % 0.00) If not, I’ll pursue any arbitration as stated & legal remedies or reviews based on my experience, including Attorney Generals, class action, etc ( % 15.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Well, me being a ** American, the customer service reps wanted to ::scream at me, be smart, insult my intelligence, argue with me, even the booster dude (I needed a boost) acted like he had something against me ( % 19.64) But the service itself Carshield offered was delightful, and thumbs up! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Got the new payment credit card done ( % 25.57) Have not needed it yet but we are more prepared now ( % 50.00) Your staff are always polite & helpful when I do need them ( % 0.00) I do tell others what we are using ( % 0.00) This helps with the stress of dealing with repairs ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , When I called Car Shield my call was answered in a reasonable time ( % 28.75) The agent was knowledgeable and kind ( % 60.00) The agent really helped ( % 20.00) ( % 0.00) I am always happy when I call the company and get just what I need ( % 80.00) Thank you so much ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Could not find a Ford dealer or premium repair shop that would accept Car Shield, they did have a few tire stores though ( % 8.75) Cancelled my membership today ( % 0.00) A dealer told me Car Shield wanted the repair torn down and kept on the lift until adjuster got, sometimes weeks, and then they had to wait months for payment ( % -15.56) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Done in a few seconds ( % 8.75) Excellent! Very knowledgeable person, quick to get what I needed ( % 51.11) Hopefully, this will stop all the robo calls about my car warranty ( % 0.00) I would certainly recommend Car Shield to my friends and family ( % 21.43) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Returning home from voting, discovered a small pool of a clear liquid forming under car ( % 7.50) Took it to Midas to repair ( % 0.00) Was told they would do pressure check, otherwise did not seem to be any leak ( % 0.00) Also found in routine exam that transmission needed resealing as did axle on one wheel; awaiting parts, I think ( % 0.00) Will contact tomorrow to check up on status ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I purchased Carshield last year ( % 18.75) Some issues started with my car in January ( % 0.00) The claim was put in -- ( % 0.00) My auto shop put the claim in and we waited for Carshield to take the next step ( % 0.00) Nothing came of it ( % 0.00) The Claim was never submitted ( % 0.00) So between the Auto Shop & myself we kept calling with many, many hours spent between the two of us calling just to get the claim in!! They keep giving us the runaround & said a claim is not there ( % 28.13) After going thru their escalation department a claim was finally in their new system- -/ months later ( % 4.55) The problem was my auto shop called Carshield to get connected with the Inspector and he put her on hold for -minutes each time or would never answer ( % 0.00) My auto shop called again & again and same thing happened ( % 0.00) My auto shop told me they will never-ever deal with Carshield Again! I just wanted my car fixed and no one at Carshield was willing to help ( % 17.50) Their Customer Service is Absolutely Horrible and no one follows thru like a Good Business would ( % -15.00) Eventually I had no choice but to pay the repairs myself except the power windows and locks- so I'll just have to deal with that! Do Not waste your time and money with Carshield! Read full review ( % 23.75)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , The customer service rep was very enthusiastic, engaging and efficient helping me ( % 51.83) I had to call back a few times before, I was able to finalize getting the issue resolved ( % 10.00) After calling back a third time, I was able to get the satisfaction expected ( % 10.00) It was my st time actually having to used the services ( % 0.00) I'm waiting for the next step in the process as to how the claim will be handled ( % 0.00) The outcome will determine, if the investment is worth it ( % 30.00) And I too will have positive testimony ( % 22.73) Having the confidence to referring friends and family ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Roadside service was great, but now I have an engine problem and it's taking so long to approve it, I hope you all live up to you'll word, my contract include engine, transmission and so with a $ deductible ( % 31.53) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , It was good and very helpful, well explained ( % 42.50) The agent was knowledgeable of the products you carry and I would recommend in the future to a friend ( % 0.00) The salesperson was not pushy nor did he not make me feel pressured in signing up with CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I took my truck to my local RAM Dealership, and they test drove and diagnosed the problem ( % 18.75) CarShield authorized the repairs and my truck was repaired the same day ( % 0.00) The entire experience was really a quick and easy process ( % 25.56) I am recommending CarShield to all of my family, and friends ( % 0.00) Thank you CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Payment was rejected and you were kind enough to follow up to make sure I was able to keep my policy ( % 39.50) I appreciate that follow up as with my busy schedule I would forget about and the policy would be cancelled ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I needed to postpone my payment ( % 37.50) It was successful ( % 75.00) The rep was very friendly and helpful ( % 48.75) My experience was well taken care of ( % 0.00) I am happy I could get this taken care of so quickly ( % 56.67) I have been with CarShield for a year and I feel much safer knowing if I ever need them they are there to assist ( % 20.00) This is a very good company and reliable ( % 91.00) The pricing is affordable and reasonable for any budget ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I was just checking my contract ( % 37.50) I went to the Kia and was unsure if washtub was covered ( % 0.00) I couldn’t remember ( % 0.00) The rep was very helpful ( % 20.00) She spoke with the tech to find out exactly what was wrong with my car ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I have had CarShield for about years ( % 37.50) I have not needed to use them as of yet ( % 0.00) But the car shop where I get my car maintenance done said they will not accept CarShield because they use cheap replacement parts ( % 40.00) I live in the state of Maryland and would like to know what shops are accepted by CarShield ( % 13.64) I also was reading a review where a customer of CarShield said that they had received a notification from CarShield that their policy was paid in full and they no longer need to make monthly payments ( % 35.00) Is that possible and how ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Excellent service from beginning to end ( % 68.75) I would recommend this service to any of my friends which I have done already ( % 0.00) Repairs are extremely expensive to repair and time consuming since most of us only have vehicle to get us back and forth to work and home life ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Just called to ask about Advertisement that I received in the mail since I already have an Account, she said it was just to advertise and to give it to other Family members or Friends and Neighbors and anybody else that you know ( % 12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Perfect every time ( % 68.75) Very professional ( % 13.00) I am not sure what else I can say ( % -25.00) i have always been very happy with the treatment and service that I have received from CarShield reps and the way that they always treat me when I make inquiries or any other issues that may arise ( % 43.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I was totally blown away with the instant professional response ( % 11.88) I just want to say thank you ( % 0.00) This Volvo dealership, located in Winter Garden guarantee their work for the lifetime span of the vehicle ( % 0.00) ( % 0.00) It is almost a week since having my vehicle repaired, thus far I have no complaints ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Problem with my card on file ( % 37.50) I had to contact Mepco directly to correct the problem ( % 10.00) Would be nice if it could be done with the CarShield App on my Android phone ( % 60.00) It is ridiculous I had to go online to Mepco and set up an account to manage my Billing info ( % -33.33) I need to be able to ADD, DELETE, or EDIT my form of payment on file in the Car Shield App ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Looking for information to add a vehicle ( % 37.50) I have one more vehicle for the opportunity to provide the kind of service that will allow me security, peace of mind and at a do-able rate This is the kind of service I expect for what I pay and CarShield delivers ( % 56.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Just needed info about what I needed for a claim if I needed to file a claim as this might be the st time ( % 37.50) I am glad I have CarShield ( % 50.00) I feel safe knowing that I have CarShield being by myself and on a fixed income ( % 30.00) This will help me if anything big comes up ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , My car went in for lights on the dash board and Stalling issues ( % 37.50) This issue was addressed in a timely manner ( % 0.00) That was on a Thursday or Friday ( % 0.00) On Monday, all the lights came back on and the stalling commenced ( % 0.00) We called service and told us that the lights were all back on ( % 0.00) We were told said it was just a notice telling us it was time for a maintenance ( % 0.00) Now we will probably going to have have the car rediagnosed and the service perform ( % 0.00) My question is why wasn't this taken care of when they had the damn car right there and addressed with a simple phone call ( % 14.29) The diagnostic alone was close to $, which will be yet another hit out of our pockets ( % 0.00) I would have everything taken care of in sitting, instead of repeating the whole process over again ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , The experience was very easy informative of coverage and how CarShield works ( % 46.92) The explanation of benefits were very thorough and would recommend to friends and family ( % 20.00) I have heard CarShield advertised but never considered it until car repairs and part costs and availability became very expensive and scarce ( % -65.00) So I feel I have a peace of mind to keep our current vehicle ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Well ( % 37.50) I've used the service once for a dead battery ( % -20.00) Guy showed up quick @ am ( % 33.33) Got it done ( % 0.00) Was pretty happy ( % 52.50) But paying $ month I probably won't do for too long ( % -5.00) As far as CS, PICKING UP the phone was quick and the app explains a lot ( % 21.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Easy to get in contact with them ( % 40.42) They're very nice, understanding and get the job done ( % 78.00) Understanding ( % 0.00) Understanding ( % 0.00) Very polite, easy to talk to and they get the job done and see ( % 31.67) Very understanding ( % 20.00) Very polite ( % 20.00) Easy to get in touch with and faction paper and emailing ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I needed help in knowing what to do with a problem I’m having with my car (which has been covered for about months) ( % 37.50) The person I spoke to was kind and very helpful ( % 40.00) I didn’t have to wait long before speaking to an actual person ( % -2.50) I hope that getting my car fixed will go as smoothly ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , It was degrees and my A/C went out on me ( % 37.50) Car Shield fixed with no problem ( % 10.00) Thank you guys! I really appreciate it ( % 20.00) I would recommend them to anyone wanting to get a lot of coverage for your car at a great value! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , A well manner associate ( % 37.50) Very outstanding customer service ( % 65.00) A job well done ( % 0.00) I go hope all of your employees are as efficient ( % 0.00) She was very pleasant to talk to about my concerns ( % 95.33) She made my day ( % 0.00) CarShield for life once a job well done ( % 0.00) I am happy ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , VERY GOOD ( % 64.25) The representative wish me a good weekend and said goodbye ( % 70.00) Thank you ( % 0.00) Was very kind and patience ( % 78.00) There was not much to this call ( % -10.00) I called in the mileage for my car that I did not have at the beginning of the order ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , The customer service at CarShield is top notch ( % 43.75) That combined with the value for the coverage makes this an excellent company that I highly recommend ( % 58.00) Note that I haven't had to access the coverage for my vehicle, so I can't speak to their claims processing ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , It was quick, fast and to the point ( % 30.28) All I did was update my Ford f mileage ( % 0.00) Customer service was polite and helpful ( % 0.00) I am looking forward to having a great relationship with CarShield ( % 80.00) Thank you for all you do to help the motoring public ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I take very excellent care of my vehicle ( % 68.75) Despite the level of care provided, I know something will eventually breakdown ( % 0.00) CarShield gives me peace of mind knowing I won't be hit with a potentially catastrophic financial bill, since I'm years old and on a limited income ( % 0.71) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , We had three policies with CarShield ( % 37.50) When my husband called to cancel the service, he was told to call later in the month ( % 0.00) He calls to cancel, and the customer service person literally refuses to do it ( % 0.00) She tries selling another policy ( % -10.00) He said no ( % 0.00) She literally does everything but offers to cancel ( % 10.00) I hear him getting angry, I'm getting irritated ( % -50.00) I take the phone ( % 0.00) She won't speak to me ( % 0.00) He gives her permission ( % 0.00) She still won't ( % 0.00) I explain to her that we both know this is a recorded call and that it is well documented the official policy owner has granted her permission to speak with me and per the law that is all that is needed ( % 0.00) She still won't speak to me ( % 0.00) I explain the law again ( % 0.00) I tell her all we want is to cancel the policies, and I understand she probably has a checklist of hoops and questions for us, and that she is welcome to fill that in however she wants ( % 50.00) She informs me I do not need to be rude ( % -30.00) I informed her I wasn't being rude, we are simply asking for the policies to be canceled and she is refusing to do that ( % -15.00) She puts me on hold for a bit because she can ( % 0.00) When she comes back she angrily states she will cancel the policy and begins to hang up ( % -25.00) I quickly asked for confirmation of the cancellation of all of the policies ( % 33.33) She stated she would email and immediately hung up on us ( % 0.00) Thank you for finally providing the service we requested ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Great company ( % 58.75) Always helpful every time that I have called ( % 0.00) And have taken care of all that I have needed ( % 0.00) I have nothing further to say ( % 0.00) Thank you for all you do ( % 0.00) Service was great and your people have been very nice and very helpful ( % 59.33) Thank you ( % 0.00) Arthur ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Brought car in on a Thursday ( % 37.50) days later after too many phone calls to customer service (NO HELP) and the repair facility making just as many, finally got an inspection ( % 25.00) Same process, many phone calls with little satisfaction ( % 10.42) Finally, days later there was authorization for about half the cost of the repairs ( % -5.56) They authorized "after market" parts which the repair facility would not use ( % 0.00) So I paid the difference between after market and the parts used ( % 0.00) They don't pay tax, shop fees, or other incidental expenses ( % -12.50) Nowhere in the policy could I find anything about after market parts being used ( % 0.00) Customer service can do NOTHING for the customer but pay lip service ( % 0.00) It sure wasn't what I thought I bought ( % 50.00) Thankfully, I can cancel, and I will ( % 0.00) What a waste of time, money, and effort ( % -20.00) Little, if any attempt to make the customer feel they made a wise choice ( % 25.62) Never again!!!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Carshield is the best aftermarket warranty company I have worked with to date ( % 68.75) Their employees are top notch and know what they are talking about ( % 50.00) They fixed my BMW i xDrive, I was having a whining noise and took it to my local BMW workshop ( % 5.00) They diagnosed the issue and Carshield had no issue paying for the repair ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I like the price of my coverage and like the way that the price doesn’t creep up like other insurances ( % 12.50) I can depend on CarShield ( % 0.00) I wish that all insurance plans would follow suit ( % 0.00) Please never stop being just as you are ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , My car's air conditioner did not work ( % 37.50) I took it to a mechanic without receiving prior authorization because I had forgotten that I had CarShield until I had agreed to the repair being done ( % 0.00) The issue was resolved to my satisfaction ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Everyone should contact y'all after talking to repair shop person to verify what they said is true ( % 36.25) In my case Kyra told us what y'all told the repair shop person & it was not what he told us ( % 0.00) Thank You ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , They were so courteous when making payment arrangements with me ( % 48.75) I recently received a kidney transplant and been out of work for ( % 0.00) months because of complications ( % 0.00) I just was able to go back to work, and staying hours away for weeks ( % 25.00) ( % 0.00) ( % 0.00) let's just say I had to go back! They let me extend my payment and as a single parent I really love their customer service! ( % 18.45)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Thank you, CarShield and Zac, for being understanding to the needs of your customers ( % 37.50) I wasn't for sure if you were able to help us out with our situation, but you did and over exceeding your customer service knowledge and help us out to where we are able to continue being loyal customers with Car Shield ( % 45.83) Zac, thank you for being knowledgeable and very showing concern of our situation ( % 20.00) The ** ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Filed a claim almost months ago ( % 37.50) Took / weeks to decide if they were going to pay for the transmission or not ( % 0.00) I ended up having to pay $ ( % 0.00) out of my pocket instead of my $ ( % 0.00) deductible ( % 0.00) The transmission shop told them it would take days to rebuild transmission and they said, "No ( % 0.00) It takes hour," so I only got a rental car for days ( % 0.00) At sometime I will be canceling my contract ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Getting the rear coils replaced on my car next week ( % 18.75) Already talked with a representative from CarShield and everything is all set ( % 0.00) My appointment with MY dealer is next Tuesday! I've already used Carshield in the past and everything went great so therefore I have no worries about my upcoming car care! Man who else does this? Carshield will when nobody else will ( % 25.00) Definitely choose Carshield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , May , ( % 37.50) I purchased this contract with CarShield on April , FOR MY NISSAN VERSA ( % 0.00) ** ( % 0.00) CONTRACT #: ** Series Gold Coverage $ Deductible American Auto Shield $ ( % 0.00) for months$, ( % 0.00) CarShield is a rip-off ( % -40.00) I made payments (one year and one month) ( % 0.00) On May , my car malfunctioned and needed to be serviced; they told me that the repairs that I needed to have done wasn’t covered by my Contract ( % 0.00) What good is it to have a Gold Plan if it doesn’t cover anything? All CarShield could advise me to do is to look at the small print on the Contract ( % 22.50) Also the representatives was very nasty and unprofessional ( % -100.00) I’m Michael ** in Chicago, Illinois; a very dissatisfied customer ( % 20.00) STAY AWAY FROM CARSHIELD!! Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Upgrade on policy ( % 37.50) Love it ( % 50.00) THANK YOU ( % 0.00) Well I had very pleasant conversation with customer service ( % 95.33) They are very professional and get the job done ( % 13.00) Also the customer service technician at American Auto Shield are very professional ( % 6.50) Will recommend to all my family and friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Great service, I have four cars, my wife's, son's, daughter's plus my Jeep ( % 58.75) I have received a multi vehicle policy and will be able to assess the protection with my Jeep ( % 50.00) I just bought the protection for my Grand Cherokee ( % 50.00) ( % 0.00)
consumeraffairs
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2022/5
Original review: May , Finding a repair shop was difficult, most auto repairs shops do not want to deal with CarShield because of the parts and “Hassle“ parts are not warranty covered, but replaced ok so far, took days total from breakdown to repair ( % 16.25) ( % 0.00)
consumeraffairs
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2022/5
Original review: May , After paying for months, I filed a $ ( % 37.50) Claim and they only paid $ ( % 0.00) and rental car Coverage good only for the "repair" time, not the two weeks it took to get approved ( % 35.00) Not worth the money ( % -15.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , They helped me to lower my bill and I thank you so much for talking it down by $ ( % 13.98) Thank you ( % 0.00) It will help a lot ( % 0.00) I really appreciate this so much for the kindness ( % 20.00) I also appreciate the kindness and respect they showed me for my situation ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , You guys are awesome ( % 68.75) I’m definitely recommending you guys to other people ( % -6.25) We plan on keeping you guys for a long time! Thank you for helping when we needed it ( % -6.25) We are soo glad we heard about you guys and we got in contact and have you guys to help when we need it ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , My customer representative was so helpful and informative ( % 37.50) She answered all my questions and was nice and polite ( % 60.00) My phone call was answered in a timely manner ( % 0.00) She made my experience so much easier than even expected being that you get such a run around with many companies today ( % 15.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I just had a transmission issue on my Jaguar XKR ( % 37.50) It is currently at Jaguar Ocala Fl being evaluated ( % 0.00) I'm waiting for the service manager Brian, to e-mail me the CarShield claim number and repair estimate ( % 0.00) I'm looking forward to having the service repair issue resolved ASAP, thanks David ** ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , They have great customer service ( % 58.75) I had a lock out and CarShield did a great job with it but as far as repairs go lots of miscommunication on the process of the breakdown window and covering related concerns ( % 30.00) I love the company but needs more education to customers and better communication so if a breakdown happens close to after the days they know what to expect ( % 50.00) But overall great experience ( % 40.00) Possibly might be a customer again at a later date in future ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , My representative gave me discounts and helped me understand ( % 37.50) When I called yesterday I was hesitant to join ( % 0.00) I'm feeling a lot better now because I hope things go wrong with my car so I can get them fixed ( % 3.33) I really don't appreciate having to talk so much but I'm glad I got the service now because I was worried about I Having to need It ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I called a few times to see if the services I need to be fixed would be covered under my warranty ( % 9.17) Each time, the consultant stated that it would be once the mechanic submitted a claim ( % 0.00) Well based off the reviews I have read from other consumers, I am literally worried that it will not be covered and I will have to come out of pocket paying for services, that I am paying a monthly bill for ( % -12.50) So I wonder why even have the plan, if the company is not going to honor it, as well, providing used parts that may or may not hold up in the end ( % 0.00) Why get the customers excited about having this extra coverage when you're going to deny the claim each time? If I saw better results, then my stance may or may not change but as of right now, I don't know how else to feel, when in the long run, I'm shelling out $ a month for a plan that won't be honored ( % 22.21) The sales associate can sale you a dream anyway because they are trying to make a sale but if the company is not going to honor the policy the right way, that consumers are paying for, what is the purpose of having an extended warranty? Read full review ( % 31.79)
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2022/5
Original review: May , Very pleasant, knowledgeable, direct information that was understandable rep ( % 47.61) Was very quick and efficient ( % 43.33) Due to this kindness, I would recommend this service to all my friends and associates ( % -12.50) There is nothing that I would change nor do I have any recommendations for possibility on changes ( % 0.00) ( % 0.00)
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2022/5
Original review: May , I requested info regarding CarShield's willingness to assist me with tune ups and routine mechanical maintenance ( % 37.50) I was told that this was not covered ( % 0.00) However, if I needed to rent a car when repairs exceeded (four) hours, I would be eligible for a reimbursement ( % 0.00) ( % 0.00)
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2022/5
Original review: May , After owning a auto repair shop on a resort town, I wish I had known about CarShield to let my customers know ( % 37.50) My shop was in South Padre Island, TX and we would take care of customers cars from Texas to Canada ( % 0.00) Recommending the great coverage and customer service that you provide would have been a pleasure ( % 80.00) Now that I’m retired I know that my car is protected ( % 0.00) Thank you CarShield for what you do at an incredibly affordable price ( % 90.00) ( % 0.00)
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2022/5
Original review: May , You have not approved my claim for my vehicle, and it is stressful! My car has been at the Porsche Dealer for several days and it is past time that they completed the work on my Boxster ( % 7.29) I don't have any additional comment on this particular issue ( % 16.67) ( % 0.00)
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2022/5
Original review: May , Ok I bought this for my wife's Buick, when I bought it the person I spoke to assured me that the car was covered, and if we ever needed it they would be there ( % 43.75) So after a while the car seemed to be running wrong so we took it to the dealership and found out the transmission was slipping and third gear was not working ( % -20.00) Ok no problem they were given the information for Car Shield and after about a couple of weeks of not hearing anything we finally heard back from the dealership ( % 16.67) Car Shield would cover the transmission but only after their person came out and looked to make sure it was bad, ok makes sense right, send a transmission specialist to verify ( % 11.71) After a few more weeks we finally heard back that the transmission would be covered but only for a used transmission and if we wanted a new transmission we would have to pay for it ( % 7.27) I did ask about the person Car Shield sent ( % 0.00) They were not a transmission person, they were not even a mechanic ( % 0.00) My wife agreed to this because of she was not given much of a choice, Car Shield covers with a used transmission or we shell out $ ( % 20.00) I really did not like it since I have put used transmissions in cars and know the problems that come from them but what ever, it went from bad to worse from here ( % -30.00) Found out that Car Shield would not cover the transmission fluid, I did ask the service person what? How do they expect it to run on good looks and sun shine, I was floored that a fluid that is required to run a part you agreed to replace with a used part you won't replace for the fluid ( % 17.50) Nutshell is it took months for them to replace the transmission on this car because they had to find a used transmission that Car Shield would pay for ( % 0.00) Thanks ( % 20.00) Hope it does not blow out like most do ( % 50.00) Second time I went to use this coverage they said that the AC on the car was not covered ( % 0.00) So I had Car Shield send me the information for the warranty, and they were right ( % 28.57) It was not covered ( % 0.00) But the funny thing is I remember asking if it would be and the guy said yes ( % 25.00) I guess they can tell you whatever you want to hear but when push comes to shove expect what they told you to be a lie ( % 0.00) So the short is do not waste your money on this joke of a warranty, find a good mechanic or just do it yourself, because in the end they are going to backstab you ( % 26.67) Read full review ( % 35.00)
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2022/5
Original review: May , Robert and Nigel were very helpful with my call ( % 28.75) After explaining my reason for canceling Nigel was very professional and handled my call with great care ( % 46.50) He is an asset to Car Shield ( % 0.00) Hopefully all of Car Shield's employees are as helpful as Robert and Nigel ( % 0.00) ( % 0.00)
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2022/5
Original review: May , Eric was very helpful & professional ( % 22.50) He made me feel like I got a good deal ( % 70.00) I feel like the coverage is equal to my new car warranty ( % 6.82) The price was less than the dealer quoted me ( % -16.67) I look forward to using the coverage and will do business with my other cars if everything goes well ( % -12.50) ( % 0.00)
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2022/5
Original review: May , I had my credit card payment not go through due to an expired date ( % 12.50) I had to change from one credit card over to another due to expired card date ( % -12.50) New card could not be updated on the web site ( % 13.64) Customer service is required to make that change ( % 0.00) ( % 0.00)
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2022/5
Original review: May , I am very pleased with all aspects of your service ( % 51.25) I have also recommended your company to my elderly parents, they too are very happy with your service ( % 100.00) I have never had a problem with getting a repair taken care of, as well as, the service I receive while dealing with your customer service ( % 0.00) Fantastic!!! Thank You ( % 78.13) God Bless ( % 0.00) Ed Read full review ( % 35.00)
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2022/5
Original review: May , My bank acct was hacked again and I called to cancel cc on file and submit new card information ( % 25.57) Advised by rep that payment was due today (//) and was declined by my bank ( % -12.50) I advised her why payment was rejected and proceeded to give new card # ( % 13.64) Representative was pleasant, friendly and professional ( % 40.28) ( % 0.00)
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2022/5
Original review: May , I have communicated with someone there eight times ( % 37.50) Each time they ask me for the same information ( % 0.00) It involves a $ ( % 0.00) battery jump ( % 0.00) I can’t believe you can’t check my contract # for almost all this information ( % 0.00) My name, VIN#, year and make of the car are all on my contract ( % 0.00) I am QUITTING!!! ( % 0.00)
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2022/5
Original review: May , Do a good, very patient in helping me give payment in for April ( % 42.50) Understood every word that was spoken ( % 0.00) Keep up the good work when it comes to customer like me ( % 70.00) How I would to customer service dept ( % 0.00) to Be Bless like me, and have bless nice day ( % 60.00) ( % 0.00)
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2022/5
Original review: May , Diamond coverage ( % 37.50) I am responsible for maintenance on vehicle such as oil change, tire rotation ( % 10.00) This is an enhanced labor policy which provides excellent coverage ( % 100.00) Before the mechanic does the work he calls Car Shield ( % 0.00) There is a day GRACE period or mi ( % 0.00) ( % 0.00)
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2022/5
Original review: May , Very polite, many discounts, very reliable, all over good services ( % 39.50) I’ve always seeing the ads on TV but whenever my family member told me about their experiences, I said I’m gonna try it out ( % 0.00) I’m a new customer and loving it! ( % 44.32)
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2022/5
Original review: May , I called to check on policies for my car and they called me almost every day lowering the quote to get me to buy the Platinum policy ( % 37.50) They promise a rental car and I could take it to a dealer or almost anywhere else to get it repaired ( % 0.00) I finally gave in and purchased the policy ( % 0.00) After three months my AC went out and I called ( % 0.00) No dealer in DFW would take their policy ( % 0.00) I went to their site and none of the dealers they list take their policy due to nonpayment ( % -12.50) Finally, I found NTB would take the policy ( % 0.00) They won’t commit to a rental car and nor they say I am responsible for the teardown on the AC now that it has already been done ( % 20.00) They want the mechanic to use their cheap parts and it will take three days to get the compressor ( % 40.00) They also want me to pay for more diagnostics to get to the condenser that the shop says needs to be replaced ( % 50.00) The shop won’t warranty it unless they use their compressor and replace the condenser, which I understand ( % 0.00) Now the car has been there for days and I will have to pay to get it out ( % 0.00) The shop says they don’t even come close to the penal shop labor rate ( % 0.00) Carshield and Autoshield are the same company ( % 0.00) Now found they have an F rating with BNB ( % 0.00) Read full review ( % 35.00)
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2022/5
Original review: May , Very professional with answers ( % 25.25) Went over coverage, I like the fact that you can take your car to any qualified dealer ( % 0.00) Free toll, and rental car ( % 40.00) I’ve heard some things about car not honoring contract ( % 0.00) I hope this will not be the case ( % 0.00) ( % 0.00)
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2022/5
Original review: May , I called and spoke to Michelle customer service representative and canceled my CarShield as of May st, at :pm ( % 37.50) She said the payment taken out May th ( % 0.00) Would not be refunded ( % 0.00) It was taken out May, ( % 0.00) I asked Michelle to send me in my email about the cancelation as of May , ( % 0.00) She said she would take care of it ( % 0.00) ( % 0.00)
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2022/5
Original review: May , I was planning on taking a policy out for my daughter's car but she chose not to take the policy ( % 37.50) I wanted to make sure my Discover card was not billed as to date ( % 50.00) All rep were very helpful and efficient ( % 20.00) ( % 0.00)
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2022/5
Original review: May , Customer representative was very helpful and understanding ( % 28.75) He answered all of our questions ( % 0.00) Car Shield is new to us so we did have a lot of questions ( % 13.64) We have already recommended Car Shield to several of our friends and family members ( % 0.00) ( % 0.00)
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2022/5
Original review: May , I needed to update my credit card information as the card I used to set up the account was to expire in June of this year ( % 37.50) Contacted customer service and was taken care of with exemplary professionalism ( % 0.00) I was extremely satisfied with the whole process ( % 35.00) ( % 0.00)
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2022/5
Original review: May , Never received my contract, so I read email contract before days expired ( % 37.50) If you have a major breakdown Car Shield could require a tear down of your powertrain leaving you with the expense of thousands ( % -4.65) Waiting for refund days already ( % 0.00) This is a catch contract ( % 0.00) ( % 0.00)
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2022/5
Original review: May , I made at least calls to Carshield on May , to find out if a part would be covered ( % 3.75) Moss Bros ( % 0.00) Honda said the latch needed to be replaced, that being said, Carshield said I had to have a DOT test, even though I told them it was the latch ( % 0.00) I paid $ ( % 0.00) for the DOT for you all to say the part isn't covered ( % 0.00) The next day I requested a refund of the $ ( % 0.00) for the reasons mention ( % 0.00) I again was met with a denial ( % 0.00) ( % 0.00)
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2022/5
Original review: May , We are new to CarShield ( % 25.57) Learned about your service through my Father in law ( % 0.00) He as well as my other in-laws sing of your praises - ( % -12.50) I was told we made a wise choice ( % 70.00) Now we'd like to know if you would offer coverage on our Motorhome ( % 0.00) ( % 0.00)
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2022/5
Original review: May , From my first experience with Car Shield, it wasn’t a good look ( % 44.17) I end up paying $ ( % 0.00) of a $, bill ( % 0.00) “I’m learning about your tactics early as I have been warned by some people ( % 10.00) Thanks car shield for my first experience ( % 22.50) ( % 0.00)
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2022/5
Original review: May , Needed to have my Tucson towed from my home to the dealer because engine light came on and car lost power just leaving my driveway and feet down the street it almost shut down ( % 11.60) It happened a few days before that but the dealer couldn't find it on a diagnostic that is why I had to take it home worried that this would happen again and it did ( % -20.00) ( % 0.00)
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2022/5
Original review: May , Very professional and courteous ( % 36.83) They took the time needed to assist me and explain my policy to me ( % 0.00) I would highly recommend them to anyone ( % 16.00) They made sure that I understood everything before exiting the phone ( % 50.00) Awesome ( % 100.00) I am recommending them to my children for their vehicles ( % 0.00) ( % 0.00)
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2022/5
Original review: May , My Mother's Nissan Altima had a great deal of work to be done the (air condition) ( % 58.75) Nissan in Stone Mountain did a great job and stood behind Car Shield all the way ( % 20.00) No problems at all ( % 0.00) If it was not for CarShield it would cost so much more ( % 50.00) Original Review: Had problems with air conditioning system ( % 37.50) It's been resolved and alerts repairs Nissan dealership pointed out ( % 0.00) Due to high value of customers at dealership had to leave car overnight ( % 1.75) Stone Mountain GA Nissan was kind enough to take me home while car service was being done ( % 30.00) Many Thanks,Pamela/Thelma Read full review ( % 42.50)
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2022/5
Original review: May , Polite friendly customer service ( % 37.50) CarShield understand the customers and puts the needs of our vehicle first ( % 25.00) CarShield comes first with me a and we first with CarShield ( % 25.00) CarShield is # when it comes to people's cars ( % 0.00) Thanks Carshield ( % 20.00) ( % 0.00)
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2022/5
Original review: May , The customer service lady was happy to assist me by answering all of my questions ( % 58.75) She assured me that Carshield will honor the repairs as long as it was covered under my warranty contract ( % -5.00) Once I took my car in my car was service with conflicts ( % 0.00) ( % 0.00)
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2022/5
Original review: May , My transmission went out in my Subaru Legacy after having Car Shield for about months ( % 37.50) My car sat at the mechanic shop for a long time ( % -5.00) Like weeks ( % 0.00) I had to rent a U-Haul van ( % 0.00) I run a paint company called Veteran Painting and Coatings LLC so it was tough on us to rent a vehicle but mechanic had my car for a while and CarShield approved my transmission for $, ( % -19.44) I'm so excited ( % 37.50) Thank you so much for helping me get a new transmission to run my business ( % 16.82) I'm very very happy ( % 100.00) I recommend CarShield to all veterans that on a business ( % 0.00) Thank you CarShield ( % 0.00) I wish I would have known that you guys are a good company ( % 70.00) Now I know so this can help other people ( % -12.50) Give CarShield a chance guys ( % 0.00) ( % 0.00)
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2022/5
Original review: May , Very good service ( % 64.25) I would recommend CarShield to my friend and family ( % 0.00) I wish I had known before my breakdown ( % 0.00) There were many shop that do not accept CarShield ( % 50.00) The customer service person explained way ( % 0.00) The customer service person sent me to a very good shop that I was very please with in finding what was wrong with my car and got me going again ( % 20.33) ( % 0.00)
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2022/5
Original review: May , The customer service representative was fantastic, she understood my problem and was great about it ( % 52.50) She was polite and said that when I get my new card call and give it to her ( % 13.64) She was really nice to me ( % 60.00) My passenger's right window cost me $ ( % 28.57) fix ( % 0.00) I'm not sure why it wasn't covered ( % -25.00) ( % 0.00)
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2022/4
Original review: April , When I originally called and spoke with seller id#** I was given a price of $ ( % 37.50) as final price no sales tax, when I called back and spoke to another representative saying I would go with Car Shield my price was increased to $ ( % 0.00) saying sales tax must be added, What gives??? Not happy with the difference in pricing ( % -40.00) My husband is also a veteran ( % 0.00) ( % 0.00)
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2022/4
Original review: April , The customer rep was courteous and resolved my issue quickly like always ( % 43.61) I have not needed to use Car Shield but I know they will be there for me when I need them ( % 0.00) I have not experienced any problems with Car Shield ( % -40.00) ( % 0.00)
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2022/4
Original review: April , The representative I spoke to for your company was very helpful and informational ( % 28.75) I highly recommend Car shield ( % 16.00) So far my car is doing good ( % 40.00) Have not had any problems yet ( % 0.00) Looking forward to doing business for a long time ( % -5.00) ( % 0.00)
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2022/4
Original review: April , My experiences with CarShield were good except for the hassle of being requested to use rebuilt equipment instead of new for repairs ( % 40.38) Some of equipment offered for replacement were really not up to acceptable standards to my mechanic and was not what I expected when I took out policy ( % -10.00) ( % 0.00)
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2022/4
Original review: April , Well I did call once, but it did take a while to get some help and before the wrecker could get there ( % 37.50) I got the car going and got to the dealership and the warranty covered the repair so I haven’t really used the service but it’s good to know I have it!! ( % 60.00)
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2022/4
Original review: April , I gave this experience stars, because it was a mix of stars for CarShield, but stars for American Auto Shield ( % 18.75) Clayton, with Carshield, was very respectful and eager to help, and he said he will be reaching out to American Auto Shield on Monday to try to help ( % 32.50) I don’t understand why there is such a disconnect in coverage on repairs and treatment of customers between Carshield and American Auto Shield ( % 0.00) I called Carshield before going to the repair shop this morning (Meineke Car Care Center), and Carshield assured me that the cost of the repair should be fully covered, despite my previous experience, where I had to pay roughly $, out of pocket ( % -12.22) The repair to be performed was a tie rod end repaired, covered under my contract, with no exclusions ( % 0.00) I went to the shop, they called American Auto Shield with the repair estimate, and American Auto Shield said they would only pay $ out of the $ ( % 0.00) repair, and I would still have to pay a $ deductible ( % 0.00) That means I would actually pay more for the repair if I used American Auto Shield’s service than if I just paid outright for the repair ( % 16.67) That is unacceptable and illogical ( % 0.00) I called American Auto Shield, and ended up getting lied to and yelled at by their representative ( % 0.00) I wish I had taken down her name, but I did not ( % -15.56) She told me that the shop was not willing to use an aftermarket part for the repair (a direct lie, as that was exactly what the shop would use), and she ended up yelling at me when I was trying to get her to explain how they justify not covering the cost of the repair and why I would pay more going through them than if I just paid for it myself ( % 18.13) There is a lot more to explain, which I already explained to Clayton, with Carshield ( % 50.00) It’s too much to type ( % 20.00) I would greatly appreciate CarShield’s help in resolving this matter, and hopefully this kind of issue can be avoided in the future ( % 46.67) Read full review ( % 35.00)
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2022/4
Original review: April , I took my car in to Peoria Ford Friday for a check engine light on and they said it was a transmission control module and they would have to keep it to complete the recall for the -mile warranty and would notify CarShield ( % 29.17) I gave them all your information and am waiting for their call ( % 0.00) Also I went to Enterprise rental as I needed a car ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00)
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2022/4
Original review: April , I'm very happy with the company and employees ( % 68.75) My first time with the company ( % 25.00) Happy so far ( % 45.00) I hope that everything goes well with the service I have with you all ( % 0.00) I am LaQuashia ** ( % 0.00) Hope this is enough ( % 0.00) Thank you and have a blessed day ( % 0.00) ☺️ ( % 0.00)
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2022/4
Original review: April , After talking with a representative around the last part of March we were able to come up with some ideas that would help me to be able to pay my monthly premium ( % 34.38) The Representative was genuinely interested in helping me to come up with a plan and we succeeded ( % 25.00) A very nice young man ( % 44.00) ( % 0.00)
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2022/4
Original review: April , Just was called to advise me of a payment that did not go through ( % 37.50) The person was helpful and the matter was settled quickly and efficiently ( % 33.33) When I signed up the person I that serve me was equally helpful and cover was issued promptly ( % 0.00) ( % 0.00)
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2022/4
Original review: April , I never have a problem when I contact the company ( % 37.50) They are very understanding about the delay in paying our bill due to Social Security not arriving until the rd of the month ( % 3.61) I have confidence that they will always be there when I need them ( % 0.00) ( % 0.00)
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2022/4
Original review: April , The agent and the rental department was all great in guiding me on the steps that I needed to take and what I should do next!!! No long phone- hold waits ( % 30.00) Everything was explained ( % 0.00) I would SAY QUICK AND STRAIGHT FORWARD TO THE POINT SOMEONE YOU CAN TRUST! ( % 29.17)
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2022/4
Original review: April , Today Specialist was so very helpful in assisting me with my warranty application ( % 28.75) The first Specialist was not very accommodating to my needs for my car ( % 7.50) She quoted a high unrealistic price for my car with very low mileage ( % -11.33) Once I double checked her quote, I was very unhappy and ready to cancel this agreement ( % -19.33) I'm so happy I called back and got today's specialist ( % 40.00) Thank you for your Star service!! ( % 0.00)
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2022/4
Original review: April , Excellent, have enjoyed my business with your company ( % 62.50) Your commercials are truthful ( % 50.00) I do intend to be with this company for life ( % 0.00) Thank you all very much for everything ( % 26.00) The price is good for the service ( % 70.00) Please continue your great service ( % 80.00) ( % 0.00)
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2022/4
Original review: April , I felt like I was family the way I was treated, the time they spent explaining the different coverage they had to offer and the benefits of each one ( % 9.17) I'm very pleased with my representative ( % 65.00) I highly recommend this company ( % 16.00) ( % 0.00)
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2022/4
Original review: April , We needed more concise information about our two contracts in how they worked and especially how to continue them upon their completions ( % 24.38) Lawrence in his friendly and professional manner efficiently guided us through the details of the Contracts requirements and benefits ( % 23.75) ( % 0.00)
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2022/4
Original review: April , The last representative I had was very helpful; however the one I had before her was terrible and would not let me off of the call and I simply just wanted to cancel ( % -8.50) I told her that I couldn't afford it and she kept hounded me to take a lower rate ( % 0.00) When I asked to speak to a manager she said she was the highest of the management to speak to ( % 0.00) She ended up hanging up on me but the last representative was very nice and cordial ( % 39.00) ( % 0.00)
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2022/4
Original review: April , Great representative that helped me last ( % 39.17) Mr ( % 0.00) ** on // ( % 0.00) Very helpful, knowledgeable, patient, asked all my questions, He needs to do a Commercial, it will bring in business, He encourages you, he broke down the difference in the packages, I called in to change but he let me know I had the best which was the Diamond ( % 26.11)
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2022/4
Original review: April , I just purchased a new vehicle ( % 25.57) I tried to transfer it over Car Shield ( % 0.00) Told I couldn’t transfer over the insurance to the new car because my new truck has plow type of truck so I talk to someone, told me to write all the information and mail it to car shield which I did ( % 13.64)
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2022/4
Original review: April , Waiting to see how this turn out ( % 37.50) This is my first time using Carshield ( % 25.00) If it turn out good I will be referring my friends ( % 70.00) Everyone has been very nice so far ( % 44.00) No waiting to get someone on the phone ( % 0.00) Thanks ( % 20.00) ( % 0.00)
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2022/4
Original review: April , TV viewers should be made aware of the value of having CarShield's independent vehicle inspectors, I've found out that the dealership would have charged me more than double the repair cost ( % 22.50) Which is enough to pay for the warranty coverage ( % 0.00) ( % 0.00)
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2022/4
Original review: April , Ice ** sent me and Vivica sent me ( % 37.50) I appreciate that I have came across by referral that from commercial one day and I am forever grateful ( % 0.00) I think that I may refer family and friends, that's no doubt about it ( % 0.00) ( % 0.00)
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2022/4
Original review: April , I had a question about rental car coverage and the agent was very helpful ( % 28.75) My car is at Accurate Auto for mechanical repairs and my warranty coverage is covering a lot of the repair costs! This is a huge blessing to me because I'm a single mother and the coverage is worth paying for monthly in the event mechanical issues happen like what I'm experiencing! ( % 30.09)
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2022/4
Original review: April , My representative today was very professional, courteous, and knowledgeable about my coverage, because my call today was about cancelling the policy, since I had never used it, and my mechanic had said he had some customers with bad experiences during claims ( % 10.13) But after speaking with Rehanna, I decided to keep my policy intact ( % 0.00) ( % 0.00)
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2022/4
Original review: April , With high gas prices I decided to sell my vehicle and cancel my policy, at first the customer service rep ( % 26.17) tried to get me to keep my policy until I bought a new car so they could sell me a warranty on the new car, when I told the rep ( % 13.64) I wouldn't be replacing my car he then asked me "Are you Ok?" I was confused at the comment and asked him what he meant ( % 5.00) He then repeated his condescending question ( % 0.00) When I asked him if he was ok? He said he was and quickly cancelled my policy ( % 41.67) Either way, I didn't need the rude unnecessary question that wasn’t in any way required to cancel my policy ( % -35.00) ( % 0.00)
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2022/4
Original review: April , I had a real good experience with customer service rep ( % 68.75) that helped me with the situation that I have ( % 0.00) Very professional and courteous ( % 36.50) The rep explained the process and what I would have to do in the future ( % 0.00) I enjoy the coverage of Car Sheild and have several family members with Car Shield ( % 20.00) I would recommend this product to my friends ( % 0.00) ( % 0.00)
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2022/4
Original review: April , Call was very professional ( % 25.25) The Ford dealer only did an update on the computer so I assume this was not covered by the ins ( % 0.00) The dealer did not contact the ins ( % 0.00) because they only did an update ( % 0.00) CarShield is great and I would recommend this company to anyone who wants your vehicle protected ( % 50.00) ( % 0.00)
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2022/4
Original review: April , Very good and easy to deal with without the hassle ( % 57.28) I will definitely recommend Car Shield to all my friends and family ( % 0.00) Its feels good knowing you won't be on the road waiting for help when you got car shield to save the day ( % 70.00) Great peoples ( % 80.00)
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2022/4
Original review: April , I was contacted by a Car Shield Representative at my request ( % 37.50) The initial contact was polite & professional ( % 5.00) I was transferred to Kim who proceeded to collect my personal information and information on the vehicle I was seeking maintenance coverage on ( % 0.00) Kim was professional, courteous, and thorough, as she explained CarShield's program and coverage ( % 35.00) Throughout the call Kim allowed me to ask questions, explaining in detail how the Car Shield Program would support my most immediate needs ( % 50.00) Through our conversation Kim convinced me to add a second vehicle to my Car Shield contract ( % 0.00) I was comfortable with comfortable with what I had heard from Kim about Car Shield's Program, and the value of the program ( % 40.00) ( % 0.00)
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2022/4
Original review: April , So far no really bad issues that were not resolved ( % 27.50) Some hiccups like the wrong part sent several times but that is to be expected ( % -20.00) Customer service has been great ( % 80.00) I would recommend ( % 0.00) Wish more of labor charges would be covered ( % 50.00) No real complaints ( % -10.00)
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2022/4
Original review: April , Not Applicable ( % 37.50) My experience today was very much satisfying ( % 50.00) I was pleased with my results and would most definitely recommend this company to others because even though I was not able to use the service I was still highly satisfied with the service they provided me ( % 25.00)
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2022/4
Original review: April , Did an outstanding job explaining everything in detail ( % 43.75) As a veteran, I appreciated that ( % 10.00) Whenever I have an issue with my car I feel confident that CarShield has my back! I got your ! Will recommended to everyone I know ( % 25.00) ( % 0.00)
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POSITIVE 🙂
2022/4
Original review: April , I called this morning with questions about shops that honored CarShield ( % 37.50) The customer service representative was kind, courteous and informative ( % 60.00) I really appreciated how she took the time to explain why some shops do not honor Car Shield ( % 20.00) She also encouraged me to call back if those choices were not able to assist me ( % -12.50) ( % 0.00)
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2022/4
Original review: April , They were fast and quick to respond to my request ( % 30.28) Thank you ( % 0.00) Got to dealership with no problem, no hassle or request of funds ( % 0.00) Friendly and helpful ( % 37.50) Need more people like him ( % 50.00) Keep up the good work ( % 70.00) Thank you so much ( % 20.00) ( % 0.00)
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2022/4
Original review: April , They were very helpful ( % 28.75) Very patient and caring on the phone ( % 20.00) They direct me to the right person and gave me a call back to see if I needed anything else ( % 12.86) They told me what I needed to do to terminate my husband's account without any pressure to renew it ( % 0.00) ( % 0.00)
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2022/4
Original review: April , Casey was exceptionally professional ( % 23.75) She should be a TEAM LEAD ( % 0.00) Your CSR’s would do well to imitate her customer service skills ( % 0.00) I can NOT say enough about this young woman ( % 5.00) She makes Car Shield “LOOK GOOD!!” I’m sure you will not be disappointed in her job performance as a team lead ( % 25.00) ( % 0.00)
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POSITIVE 🙂
2022/4
Original review: April , I have been a customer for while and wanted understanding of the procedure for getting a repair ( % 37.50) This would be my first time processing a repair request ( % 25.00) This understanding helps me prepare for the process when I drop off a car ( % 0.00) Customer service was very informative ( % 20.00) ( % 0.00)
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2022/4
Original review: April , Very professional and very friendly ( % 33.08) Made me feel comfortable and information verified ( % 40.00) Appreciated being notified by email reminding me of my past payment ( % -2.50) Once, I called did not have to go through numerous options and easy to get someone on the phone without a long wait ( % 12.78) ( % 0.00)
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2022/4
Original review: April , Every question was answered and clearly explained in detail from all the coverages to how the payments are going to be handled and all the contacts that I would need if I ever were to break down ( % 10.65) Thank you ( % 0.00) Vincent ** ( % 0.00) ( % 0.00)
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2022/4
Original review: April , I didn’t get a good experience because I didn’t get treated fair with the service at all ( % 59.17) It gives me the run around for what I had to come out of my pocket ( % 0.00) This is not what I was told I had to do ( % 0.00) Please correct yourself ( % 0.00) ( % 0.00)
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2022/4
Original review: April , Thank you for the experience over the phone ( % 37.50) The person was helpful and knowledgeable, courteous, nice and patient ( % 60.00) The wait time for a person to pick up the phone was short, sweet and simple ( % 11.67) I would and will recommend CarShield to all of my friends ( % 0.00) Once again thank you very much ( % 26.00) ( % 0.00)
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2022/4
Original review: April , I drove the car to the Toyota dealership, gave them the car, my contract number and the contact phone number ( % 37.50) The dealer called me to say he had gotten authorization from CarShield to repair the Toyota ( % 0.00) He called me some hours later to let me know he would send someone to pick me up and I could take the Toyota home because it had been repaired ( % 0.00) ( % 0.00)
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2022/4
Original review: April , I haven't needed your services yet ( % 37.50) The gentleman who called was very polite and helpful ( % 20.00) The call was regarding my monthly statement because I have a new Bank card and I didn't know I was supposed to let you know ( % 13.64) Your staff who called took my new info and I'm trusting every thing is corrected now ( % 13.64) ( % 0.00)
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2022/4
Original review: April , Very friendly customer service ( % 43.13) Look forward to dealing with them when needed ( % 0.00) Hope to continue to have a pleasant experience with them when it comes time to need them if I ever do need to use you to a great experience ( % 76.67) ( % 0.00)
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2022/4
Original review: April , Christian Brothers Automotive in Friendswood won't deal with Cars Shield ( % 18.75) So, I called Car Shield to ask if I could get reimbursed if it was something they covered, and they said to have them send them the quote and they would reimburse me ( % 0.00) I'm hoping it is something that is covered ( % 0.00) ( % 0.00)
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2022/4
Original review: April , I bought a CarShield warranty on my Toyota Avalon in ( % 37.50) I have used the policy before ( % 0.00) Today, I learn that the passenger front door won’t open from the outside ( % 0.00) I called Car Shield to verify the work would be covered ( % 0.00) They told me after evaluation and repair was done it would be paid for ( % 0.00) I took my I went to our Toyota dealership and told the the problem ( % 0.00) They told me they don’t honor Car Shield accounts ( % 0.00) When I ask why they told me Car Shield don’t pay for the work done and they wanted to use aftermarket parts ( % 0.00) I went to Dodge, Ford, and Chevrolet dealerships ( % 0.00) They all told me the same ( % 0.00) Won’t cover ( % 0.00) Same reasons ( % 0.00) I paid $ for coverage and can’t use it ( % 0.00) Not good! The people intake too are very polite and professional ( % -4.58) I just can’t get my car fixed ( % 10.00) I’m still working on this issue ( % 0.00) Caution, make sure you can get the work done before you buy their policy ( % 50.00) ( % 0.00)
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2022/4
Original review: April , The letter I received said I needed to renew my coverage on a car I have never owned ( % 37.50) The agent I spoke to was very nice ( % 78.00) She looked up my coverage and told me that my coverage was in force on my Chrysler Sebring ( % 0.00) She said to just ignore the letter ( % 0.00) She thanked me for calling and using Car Shield ( % 0.00) ( % 0.00)
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2022/4
Original review: April , It is great ( % 58.75) A great company and great service ( % 80.00) And they answer the question I had and knew the answer to the question ( % 0.00) When I call in to make a payment they answer the phone quick ( % 33.33) And you're not on the phone too long ( % -5.00) Great service ( % 80.00) ( % 0.00)
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2022/4
Original review: April , Questions about contract ( % 37.50) Wanted to make sure I understood a few things about it ( % 15.00) Everything was taken care of ( % 0.00) The sale representative was very helpful ( % 20.00) She took her time to go to the pages that we had question on and went over the contract with me and assured me that we would not have to pay for anything out of pocket so I hope this is true ( % 35.00) ( % 0.00)
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2022/4
Original review: April , I had you guys for months and when my vehicle went out you told me I was not covered ( % 37.50) You have no idea how much that pissed me off that I wasted all that money for so many months… I will not recommend it to anybody ( % 16.67) How the hell does a head gasket going bad it might be called somehow my fault? And you tell me that’s not covered? And why the hell did I have this coverage on my engine and transmission? ( % -70.00)
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2022/4
Original review: April , Just a member ( % 37.50) No claim history ( % 0.00) We just joined and looking forward to the protection in the future ( % 0.00) We have a few friends that also like the comfort of knowing their vehicle is covered ( % -20.00) This is a great idea for anyone who doesn't lease ( % 80.00) ( % 0.00)
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2022/4
Original review: April , The customer service person, was very helpful ( % 28.75) Keep up the great job ( % 80.00) Stay Professional ( % 10.00) Just needed to know how I add my car to the CarShield App ( % 0.00) For my record ( % 0.00) Will you be able to email me my contract # and my policy For this claim ( % 50.00) I’ll truly appreciate ( % 0.00) Thanks ( % 20.00) ( % 0.00)
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2022/4
Original review: April , I am very happy with Carshield ( % 68.75) Thank you kindly Ricardo ** or Richard ** from Sultan Washington ( % 60.00) I am very happy for your services and I would recommend some family members to car shield ( % 100.00) Thank you very much ( % 26.00) I have not had my van broken to get fixed but if I do I will call carshield so I can get it fixed ( % -6.67) Thank you very much for your services by now ( % 26.00)
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2022/4
Original review: April , I had Car Shield for approx years and never used them, therefore I don't have anything negative to say about the company ( % 3.75) My cars is fairly in good condition ( % 70.00) I go to work and church in my car and keep it in the garage ( % 0.00) I have my car for years and only have less than , miles ( % -8.33) But I have a good car Lexus SUV ( % 70.00) I take good car of my car ( % 70.00) Maintain service as needed ( % 0.00) Therefore I cancelled Car Shield because I believe I am wasting my money monthly ( % 0.00) ( % 0.00)
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2022/4
Original review: April , Your representative called me and I immediately knew it was because of the credit card number change ( % 37.50) She verified my information then took the new number ( % 13.64) She was gracious and efficient ( % 0.00) I know I have been having the charges monthly without personal contact so this was a real reason for the call ( % 10.00) ( % 0.00)
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2022/4
Original review: April , Very thorough and quick ( % 30.28) Got me fixed up and ready to use the in the future if I ever needed coverage for my car! Olivia helped me out with putting my mileage count in when my car was in the shop even though I had forgotten to update after driving the car for a few weeks after getting my fixed car back ( % 3.33) ( % 0.00)
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2022/4
Original review: April , I called the Car Shield agent to validate that shocks were a maintenance item not covered by my contract ( % 37.50) The agent was very helpful and confirmed that shocks are considers a maintenance item ( % 30.00) The agent thanked me for requesting my coverage ( % 0.00) I look forward to finding what is covered ( % 0.00) ( % 0.00)
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2022/4
Original review: April , Everything was going just waiting for the tow ( % 37.50) The customer service was very helpful and polite ( % 20.00) I appreciate your help, my car didn't want to change gears so I left it on park and called you for assistance ( % 0.00) Thank you very much ( % 26.00) ( % 0.00)
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2022/4
Original review: April , I called because I want a hard copy of my contract with CarShield ( % 4.17) The operative that I spoke with was very polite and helpful ( % 20.00) She said that I would receive the contract in a few days ( % -20.00) I said thank you and she told me to have a nice rest of my day ( % 60.00) ( % 0.00)
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2022/4
Original review: April , Had questions about acct ( % 37.50) statement & charge to card ( % 0.00) Got answer in a timely & accurate manner ( % 40.00) Wait time was minimal ( % -10.00) Call was handled professionally by everyone I spoke to ( % 10.00) Your commercials are wonderful, especially the one with the guy who says, "When something happens to your car & it will" & of course love Ice T! ( % 54.17)
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2022/4
Original review: April , Car Shield is prompt ( % 37.50) I called the representative and she immediately started a claim with my vehicle, Fast service and professionalism ( % 20.00) The repair shop called Car Shield and told them what needed to be fixed and the representative gave authorization to repair my vehicle the same day ( % 5.00) Car shield is highly needed to repair vehicles, without the costly expense ( % 16.00) ( % 0.00)
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2022/4
Original review: April , The time I spent with the agent was simply great and I even enjoyed it ( % 39.38) The agent was informative, answered all my questions ( % 0.00) He was just great and easy to talk to ( % 61.67) What a great time I had with just getting coverage for my car ( % 80.00) Who would thought It would be a wonderful experience that it was ( % 100.00) ( % 0.00)
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2022/4
Original review: April , This contact was simply for information about my account ( % 18.75) But when I have needed them to replace the radiator on my Colorado they did so without any hassle ( % 0.00) I have been quite pleased with their service ( % 50.00) I would recommend them if you need a maintenance contract ( % 0.00) ( % 0.00)
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2022/4
Original review: April , My credit card got stolen for my auto pay for my pay for CarShield and it was one of the few that were on there ( % 8.75) I miss my payment there ( % 0.00) Nice enough to text me and I call them with a credit card number and they took care of it easily ( % 34.44) Thank you very much ( % 26.00) ( % 0.00)
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2022/4
Original review: April , Second time they will not pay for the services ( % 18.75) I have been with the company for over one year ( % 0.00) I feel I've been scam ( % 0.00) Engine light on but won't covered ( % 40.00) I am very dissatisfied with Car shield ( % 20.00) I feel like I have been taken advantage ( % 0.00) ( % 0.00)
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2022/4
Original review: April , CarShield failed me when I needed them most ( % 12.50) I signed up with CarShield about two years ago ( % 0.00) Now I have my first and only claim and CarShield would not pay for the repairs ($) for rear bearings, muffler and exhaust pipe ( % 12.50) This is a big expense for me and this is the reason for CarShield warranty ( % 0.00) But I guess they got my money ( % 0.00) I got nothing when I needed them most ( % 50.00) I cancelled the policy and got a better warranty provider for the same cost ( % 25.00) ( % 0.00)
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2022/4
Original review: April , Left & Right Wheel Bearing ( % 22.02) Left & Right Tire Rods Ends ( % 14.29) Left Upper Control Arm ( % 0.00) It would be great to get our vehicle back timely ( % 40.00) ( % 0.00) Thank you for a Company that does help, when we have no Insurance that covers ( % 0.00) ( % 0.00) Thank you CarShield ( % 0.00) ( % 0.00)
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2022/4
Original review: April , Not used ( % 37.50) The only time it wasn’t covered my ( % 0.00) dollar LED Right tail light and a broken exhaust manifold ( % 9.52) I wasn’t cover on factory warranty for LED tail light but warranty took care of manifold ( % 40.00) I have miles on truck ( % 0.00) So hoping from here on I will be safe ( % 50.00) ( % 0.00)
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2022/4
Original review: April , When I called I was skeptical at first but after talking with the rep I was very interested in going forward with the coverage ( % 11.25) Very pleasant, quick, knowledgeable, and very satisfied ( % 64.56) I will refer people to Car Shield ( % 0.00) I hope my continued experience be as easy and pleasant as my first ( % 47.22) Thank you for the opportunity to try ( % 0.00) And also a plus you not charging the monthly premium too much ( % 20.00) I received a senior discount ( % 0.00) AWESOME! ( % 100.00)
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2022/4
Original review: April , I had a knowledgeable customer representative help me find the right policy for my car and they answered all of my questions and concerns about doing business with CarShield ( % 33.04) I will definitely let my friends and family know how good your service is ( % 35.00) ( % 0.00)
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2022/4
Original review: April , I called with simple question ( % 18.75) ( % 0.00) ( % 0.00) The representative answered my question immediately and efficiently and then I was on to the rest of my day ( % 0.00) Thank you from someone who appreciates good customer service!! An old timer like me remember the days when good customer service built companies or lost business because they lacked this quality ( % 60.00) I did not get the name of the young man who helped me but if you can locate him for me, please tell him to keep it up ( % 10.00) ( % 0.00)
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2022/4
Original review: April , I have been trying to transfer my account for that vehicle to my son whom is now the owner of the vehicle ( % 37.50) Initially, I was told that the process could be done and any additional forms weren't required ( % 0.00) After completing the forms getting them to the correct area was unclear and repetitive ( % -25.00) Instructions were unclear as to where to email documents ( % 0.00) ( % 0.00)
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2022/4
Original review: April , All is good ( % 53.75) I'm very happy with the coverage but I feel it's unnecessary to have to wait days ( % 30.00) I guess it's for your own protection ( % 60.00) I looked over the policies and it looks like almost everything is covered ( % 0.00) I'm looking forward to working with you in the future and if I ever have a claim and it all works out well, I'd be happy to recommend the company ( % 40.00) But in the meantime it seems like it's a good plan ( % 70.00) ( % 0.00)
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2022/4
Original review: April , Just sign up with you on // and what I have read is great ( % 58.75) Me and my husband are very happy ( % 100.00) Thank you ( % 0.00) The other company that we had just for our truck was not worth it ( % -13.75) We paid ( % 0.00) a month and they said it would end in ( % 0.00) ( % 0.00)
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2022/4
Original review: April , I finally was able to get my dream car a I BMW ( % 29.17) Something told me to get a warranty so I started searching companies ( % 0.00) I came across Carshield and I was familiar with them from commercial it was affordable and the extension of the warranty was just what I needed ( % 18.75) ( % 0.00) A little over a year later my car started having a loud noise coming from the engine ( % -2.92) I took it to the repair shop immediately ( % 0.00) ( % 0.00) I called Carshield probably every day just to get an update and everyone was knowledgeable about my concern ( % 0.00) ( % 0.00) The original BMW dealer that I took my repair to could not complete the work so car shield towed my car to another facility (this was also covered) ( % 16.25) ( % 0.00) This new repair shop with able to diagnose the problem with my engine we needed a whole new engine ( % 24.32) ( % 0.00) Called Carshield, my car was covered!! Carshield saved me over $ ( % 0.00) Yes $!!! I would definitely recommend Carshield to anyone ( % 0.00) They literally kept me out of the hole!!! Thank you Carshield Read full review ( % 35.00)
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2022/4
Original review: April , They told me the deductible was a $ the dollars and they will cover everything over everything as long as I pay the deductible ( % 16.25) I end up paying $ ( % 0.00) for my air conditioner to get fixed in my car record ( % 10.00)
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2022/4
Original review: April , The representative was very helpful his name is Sam ( % 28.75) He explained everything and answered all my questions I also got coverage for my husband car, I was thinking about getting car shield coverage for some time, and I decided to go ahead and get it done ( % 0.00) ( % 0.00)
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2022/4
Original review: April , Car Shield is a wonderful company to work with thus far ( % 49.17) Thank you for renewal of my Ford F ( % 0.00) The rep was nice and understanding ( % 60.00) Am a Retired Female Veteran ( % 0.00) Thank you CarShield ( % 0.00) I will recommend my family and friends ( % 0.00) ( % 0.00)
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2022/4
Original review: April , Recently had an engine replace by Car Shield! I would’ve never been able to pay for it myself ( % 29.17) So thankful ( % 0.00) The muffler needed repair also and was replaced as well!! Best after market warranty out there and I highly recommend you purchase it too as you never know what is going to happen! ( % 60.00)
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2022/4
Original review: April , My experience with CarShield is high up in the numbers ( % 26.75) I am on Social Security income and I don't have a lot of money ( % 3.33) But I have told many of my friends and a lot of my family members about CarShield, how CarShield saved me a lot of money in fixing my car ( % 50.00) ( % 0.00)
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2022/4
Original review: April , New credit card update ( % 25.57) Michelle was very helpful and got the issue taken care of in a timely manner ( % 20.00) I asked about a senior citizen discount and she was able to apply that to our account ( % 50.00) I appreciate saving us money ( % 0.00) ( % 0.00)
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2022/4
Original review: April , Just needed additional info ( % 37.50) Joined a month ago ( % 0.00) Did not have info on how to contact for roadside asst ( % 0.00) Information was given able to call for assistance if needed ( % 50.00) Have been member for about days ( % 0.00) Was given great service and information that was needed ( % 80.00) ( % 0.00)
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2022/4
Original review: April , I found the process of enrollment to be very easy and the individuals I spoke with very professional and easy to work with, I would recommend CarShield to others ( % 37.54) I spoke with Customer Service after enrolling to adjust starting mileage and they were very helpful ( % 10.00) ( % 0.00)
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2022/4
Original review: April , CUSTOMER SERVICE; I wanted to know if contract was still active due to, Rep said it was a promotional letter ( % 3.89) Reassured account is good ( % 70.00) No further problem ( % 0.00) Rep was pleasant, patient, professional and eased my apprehension extremely well ( % 23.61) Keep up the good work with your employees ( % 70.00) ( % 0.00)
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2022/4
Original review: April , I would recommend CarShield to my family and friends because they've proven themselves worthy of my trust in car care service ( % 35.42) My car needed work done ( % 0.00) I took it in ( % 0.00) My mechanic called Car Shield and the work was did in a timely fashion and I was very pleased with the service indeed ( % 65.00) ( % 0.00)
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2022/4
Original review: April , I had to cancel policy due the auto was deemed a total lost ( % 8.33) I did not have a variable vehicle to transfer the policy towards ( % 0.00) I appreciate the way representative handled the call ( % 0.00) I called CarShield to cancel the policy after the the damage to the vehicle was redeemed ( % 0.00) ( % 0.00)
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2022/4
Original review: April , Thank you for your service ( % 37.50) My monthly went down in price a little over a dollar and I am grateful ( % -17.15) Could you just stop looking for compliments ( % 0.00) I lost my car and your company was willing to work with me regarding my account ( % 25.00) You have never had to repair my car as of today ( % 0.00) I have made my monthly payments on time ( % 0.00) ( % 0.00)
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2022/4
Original review: April , The representative explained to me everything about being able to post date my coverage plans ( % 43.75) I was also disconnected and the representative called me back ( % 0.00) She was able to reach me within the few minutes she realized we were disconnected ( % 15.00) ( % 0.00)
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2022/4
Original review: April , Person on the phone answered all my questions immediately ( % 37.50) Very polite and professional ( % 15.00) Coverage sounds great ( % 80.00) We are on fixed income and the price was reasonable for everything it covers ( % 15.00) Looking forward to having our automobile covered, as that will be one less thing we have to worry about ( % -16.67) Thanks ( % 20.00) ( % 0.00)
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2022/4
Original review: April , The online link will not allow me to visit my account ( % 37.50) Keeps telling me I have no account ( % 0.00) To visit website ( % 0.00) I do that ( % 0.00) ( % 0.00) It times out ( % 0.00) I feel as though money was taken from taken from my credit card ( % 0.00) ( % 0.00) I have the right to view my account ( % 28.57) ( % 0.00)
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2022/4
Original review: April , Wouldn’t start, dead battery, turn out an electrical problem was drawing down the battery ( % 0.65) A misunderstanding between the dealership and Carshield was resolved by Carshield and all was fixed and my Challenger with only , miles will be back on the road when it’s done ( % 3.33) ( % 0.00)
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2022/4
Original review: April , Antifreeze leak (I have to fill it up weekly) ( % 37.50) Car shakes when driving ( % 0.00) ABS light on ( % 40.00) Engine light come on off and on ( % 40.00) Power windows issues ( % 0.00) Tire light indicator onBrake lights on ( % 40.00) Unable to find a mechanic close by that carries Carshield ( % -50.00) ( % 0.00)
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2022/4
Original review: April , So far I have no complaints or regrets about purchasing Car Shield ( % 12.50) I'm a happy customer and I share my knowledge of Car Shield to my family and friends ( % 80.00) The Customer Service is so cordial and knowledgeable ( % 0.00) Truly I anticipating a pleasant and satisfying experience when I need them as promised ( % 61.67) Kudos Car Shield ( % 0.00) ( % 0.00)
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2022/4
Original review: April , Very nice representative ( % 57.75) I would add more - especially on the answers below value and coverage - but as of now, I have no claim so have no experience with your coverage ( % 25.00) I can only say that during the sign up phase, anyone I spoke to was very pleasant, informative, and professional ( % 35.11) ( % 0.00)
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2022/4
Original review: April , She described exactly what I was purchasing and it was exactly what I was looking for ( % 29.17) Since my last car's engine went out and I couldn’t fix it I went without a car for a while ( % 0.00) But now with this coverage if anything happens mechanically I will be covered and having to never go without a car again! ( % 0.00)
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2022/4
Original review: April , Very nice and listened to me ( % 57.75) I was told that I was supposed to do this within days of signing up ( % 0.00) I originally was told that the gold plan covered the car’s computer, only to find out it doesn’t ( % 18.75) That is why I upgraded ( % 0.00) ( % 0.00)
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2022/4
Original review: April , Liked CarShield ( % 48.75) I would recommend CarShield to all people who need extended car insurance ( % 0.00) Customer service was very good and caring ( % 91.00) The price was reasonable and easy to reach customer service ( % 31.67) Thank you Car Shield ( % 0.00) Thank you now my car is protected ( % 0.00) ( % 0.00)
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2022/4
Original review: April , Technician Jordan (ID# **) demonstrated professionalism and knowledgeable about the steps needed for repair my chipped windshield ( % 31.25) Jordan was also friendly and patiently explained the steps needed to complete the task ( % 23.75) She appeared to really enjoy what she does ( % 40.00) ( % 0.00) ( % 0.00) thank you for employing good people And as always, I am satisfied!! ( % 74.06)
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2022/4
Original review: April , It was very well received and customer service was excellent ( % 52.50) The young lady that assisted me was professional and I had no issues at all in conducting the business at hand ( % 10.00) We asked what car insurance I have by friends ( % 0.00) I always share how pleased I am with Car Shield ( % 50.00) ( % 0.00)
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2022/4
Original review: April , Very good customer service ( % 64.25) Everybody had patients and explained everything to me if I don’t understand why ( % 0.00) You are so so much better than me and you have to listen better and now you know how to listen and how much I feel like you doing great ( % 50.00) ( % 0.00)
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2022/4
Original review: April , This was a promotion I was offered while driving down the road in my truck ( % 10.97) It did not retain in my memory, because I was paying more attention to the road than the phone call ( % 50.00) Upon being told of the situation I remembered the conversation I had while driving and now understand the amount taken from my account ( % 0.00) ( % 0.00)
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2022/4
Original review: April , Had a contract issue and it was solved ( % 37.50) The person helping me was knowledgeable and professional ( % 10.00) Thanks to her ( % 20.00) She was able to take care of my problem to the point a claim could be processed ( % 50.00) I now feel comfortable owning a CarShield protection ( % 40.00) ( % 0.00)
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2022/4
Original review: April , Very helpful, understanding and fixed my issues right away ( % 24.02) I called to fix my credit card for payment and fix the problem with my so app and everything was resolved with one call ( % 0.00) I have referred you several of my friends and family members ( % 0.00) ( % 0.00)
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2022/4
Original review: April , I called regarding my next payment due date for my CarShield coverage for my Dodge Journey ( % 8.33) When I called carshield and was able to talk to a customer service representative, the representative was Very helpful and quickly resolved my issue ( % 34.44) The rep was able to change my next payment due date to a more doable calendar date ( % 21.88) ( % 0.00)
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2022/4
Original review: April , Came quickly ( % 35.42) Very professional ( % 13.00) I was very impressed ( % 100.00) I would recommend it ( % 0.00) I really do not know what else to say except that I was very happy with the service ( % 45.00) They took my car to the dealership no questions asked ( % 0.00) ( % 0.00)
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2022/4
Original review: April , The entire took weeks for approval and repair ( % 18.75) UNACCEPTABLE! I can't get any more specific ( % 25.00) Review your own records and you determine how well you responded ( % 60.00) My experience was NOTHING like what you want people to believe when they consider your product ( % 0.00) ( % 0.00)
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2022/4
Original review: April , Customer service was very helpful in changing my payment date for this month, where my income could not pay on my schedule date April , ( % 28.75) To a comfortable date on May , , money shall be available in this date ( % 40.00) They are always helpful ( % 0.00) ( % 0.00)
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2022/4
Original review: April , On the th of this month, Aberdeen Chrysler Center sent in the required information to get my transmission repaired/replaced ( % 13.75) On the th, they sent in MORE requested information ( % 50.00) As of today we have not heard anything as to when we will get the OK to repair my van ( % 50.00) ALSO I can not rent a car until my case is OK'ED ( % 50.00) Also $ a day you can't rent a scooter ( % 0.00) ( % 0.00)
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2022/4
Original review: April , Called to get a extension, and that is a very nice option might I mention! Service representative was very courteous and knowledgeable to answer any and all of my questions ( % 71.00) I highly recommend Car Shield to all my family and friends! Security is everything! ( % 25.00)
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2022/4
Original review: April , I was just taking a survey ( % 37.50) So far things are going well ( % 10.00) Haven't had to use your service yet but I will when it is needed ( % 0.00) Just leaving Dallas ( % 0.00) Drove my car ( % 0.00) My father had a heart attack but he's doing well ( % 0.00) Thank you so much but having me as a customer ( % 20.00) ( % 0.00)
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2022/4
Original review: April , Very helpful sales agent, easy process ( % 33.61) Easy transfer of policies and sales person walked me thru the process if I ever need to use the policy ( % 43.33) I would share information with all that I know ( % 0.00) Great service for those with older cars ( % 48.33) ( % 0.00)
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2022/4
Original review: April , Always quick to respond ( % 35.42) Hope to continue on with CarShield for a long time ( % -5.00) All representatives are awesome ( % 100.00) No delay, no waiting ( % 0.00) So far awesome ( % 55.00) Giving a try and I hope I don't have to call because I take very care of my cars ( % 20.00) ( % 0.00)
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2022/4
Original review: April , I was attended to quite adequately, I hope I get the same whenever I need file a claim ( % 23.61) ( % 0.00) ( % 0.00) ( % 0.00) In fact,, just my luck ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) travelling car lengths behind a truck, a rock bounced up and broke my windshield ( % -40.00) How do I receive the same excellent help getting my windshield replaced? Please advise ( % 50.00) I will stand ready to submit more stars upon a smooth handling of such ( % 27.50) Thank you in advance ( % 0.00) ( % 0.00)
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2022/4
Original review: April , I called in ( % 37.50) Needed help to update my info as I had moved unexpectedly! Also help with making payments and I was treated very polite ( % 16.25) All my questions answered ( % 0.00) And from going through this wild couple years ( % 10.00) It’s beautiful to see so many of us humans are treating one another with more respect and kindness ( % 61.67) We are so blessed ( % 0.00) ( % 0.00)
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2022/4
Original review: April , We had an issue with our bill ( % 37.50) But the Company took good care of the matter ( % 70.00) We thank you so much! They were very pleasant, helpful and concerned ( % 60.17) They listened to what you have to say and take good care of you ( % 70.00) Thank you! ( % 0.00)
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2022/4
Original review: April , Dear Car Shield ( % 37.50) You guys have been so understanding and patient with me having to make late payments, you guys rock ( % -30.00) Keep up the great work, gonna do a TikTok about how understanding you have been ( % 80.00) Bringing in car soon ( % 0.00) ( % 0.00)
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2022/4
Original review: April , I had car trouble and CarShield was there when I needed help with my car ( % 8.75) I'm so thankful for CarShield ( % 0.00) Anyone out there really should get CarShield without CarShield like me I never saw it coming my car troubles ( % 20.00) Then bam! CarShield really lives up to their name so please if you don't have CarShield now is the time to get it ( % 20.00) You won't regret it ( % 0.00) ( % 0.00)
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2022/4
Original review: April , I Had my alternator replaced exactly like you advertised you would ( % 31.25) I stood by and listened to the repair shop foreman discuss what needed to be done to my car and your representative was courteous and professional in the way he assessed and approved the repair to my car ( % 35.00) ( % 0.00)
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2022/4
Original review: April , She is an awesome and friendly and kind and knowledgeable ( % 58.75) I've gotten a lot of feedback from other host not at this company but other companies where you can sense they don't want to be at work for the day ( % -12.50) She was not like this ( % 0.00) She really cared and helped me to understand my choices and was patient with me ( % 20.00) She should get a free lunch or something today ( % 40.00) ( % 0.00)
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2022/4
Original review: April , Thanks for fixing my AC ( % 28.75) It is very important in Florida to have a working AC ( % 52.00) This was my very first time to use my plan with CarShield and I’m very pleased with the way they handled things for me ( % 48.75) Thank you sooo much ( % 20.00) ( % 0.00)
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2022/4
Original review: April , Ok, I just submitted remarks about my concern in not receiving confirmation of coverage after a month of taking out coverage ( % 43.75) I suggested you sending a postcard advising that coverage was in force ( % 0.00) Thank you ( % 0.00) John ** PS what more can I say? I have fully expressed my experience ( % 50.00) ( % 0.00)
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2022/4
Original review: April , Was taken care of with courtesy and swiftness, customer service and the payment area knew what they were doing ( % 37.50) I did not have a long wait at all for either department, and they were all very understanding to my situation ( % 7.50) ( % 0.00)
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2022/4
Original review: April , My car has been at the auto shop for week due to a service back up with AAS but life always show up ( % 8.33) This is the a first and I have had lots of work done ( % 25.00) After speaking with a supervisor I feel some comfort ( % 0.00) ( % 0.00)
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2022/4
Original review: April , I have made the decision to cancel my contract at this time ( % 37.50) Maybe at a later time I will decide to contact CarShield to sign up, again, for your services ( % 0.00) I have not had any issues with the contract ( % 0.00) I have simply made the decision to cancel my contract at this time ( % 0.00) ( % 0.00)
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2022/4
Original review: April , My mechanic had difficulty getting through to get approval ( % 37.50) He also didn't know that he had to fax the final invoice over before he could release my car to me ( % 0.00) Confusion all around!! Now I have to fax my bill over because that told my mechanic that I had a deductible, which I do not ( % 0.00) ( % 0.00)
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2022/4
Original review: April , I am so disappointed in my purchase from Car Shield ( % -18.75) They didn't do as I thought ( % 0.00) Now I'm stuck with a bill to pay ( % 0.00) More than what they paid ( % 50.00) I could have not filed a claim Goodness ( % 0.00) I don't have much to say except that I'm so not satisfied ( % -2.50)
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2022/4
Original review: April , I had an easy time getting hold of you and your customer service was great ( % 53.61) I would recommend Car Shield to my friends and family ( % 0.00) I hope I will not need the service you offer but if I do I know I am covered ( % 0.00) ( % 0.00)
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2022/4
Original review: April , I called Carshield looking to see what they can offer, and spoke to a so-called specialist by the name of "Shawn" or "Sean", and he started off nice with his sales pitch, but I did tell him at the start and said to him a few times that I'm looking around and doing my due-diligence first before jumping into anything, and he kept pressuring me to signup with the company and it felt like he was doing it to get a commission ( % 25.62) So I told him that I get the sales push, and he rudely hung up on me ( % -30.00) The lack of professionalism from the so-called "Specialist" lets me further know that this company doesn't train their employees correctly, and if I can give this company a zero rating I would ( % 0.00) ( % 0.00)
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2022/4
Original review: April , I was just requiring as to my monthly payment, which Brittney did inform me of the date in which it was due, and always indicating that my change of due date was not showing correct ( % 4.17) Therefore she did take of that change while on the phone speaking with her, that was to be changed at the day of my request over the phone sometime ago ( % 0.00) ( % 0.00)
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2022/4
Original review: April , I am extremely pleased with the service your giver me in repairing my car ( % 43.75) I can't thank CAR SHIELD for the fast and quick service given to me to get me back on the road again ( % 17.78) I want to thank all of you, and Car Shield's excellent warranty that I have with you ( % 100.00) Anthony ** ( % 0.00) YOU ARE THE BEST ( % 100.00) ( % 0.00)
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2022/4
Original review: April , Requested to try again billing the card on file and it went through this time ( % 37.50) Also requested to change billing day to a later day ( % 0.00) Start charging payment every th day of the month, i ( % 0.00) e ( % 0.00) May , for next billing ( % 0.00) ( % 0.00)
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2022/4
Original review: April , I am a new customer and could not be found in the system yet ( % 25.57) The Customer Rep gave me the correct information to file a claim ( % 0.00) And I was able to file the claim for service ( % 50.00) I was pleased with her help ( % 50.00) ( % 0.00)
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2022/4
Original review: April , I contacted Car Shield with the intent to discontinue extended insurance with you ( % 37.50) Spoke with the rep who seemed nice and offered to reduce the insurance to $ ( % 60.00) per month ( % 0.00) I also obtained a contract to do a compatible study ( % 0.00) What I found is my initial payment was to have been $ ( % 0.00) then $ ( % 0.00) per month after registering with you In October but I have paid the $ ( % 0.00) per month for the last months ( % 0.00) If my math is correct that's $ ( % 0.00) in overpayments ( % 0.00) If such is the case please return to the method of payment ( % 0.00) Please contact me by telephone or email your decision ( % 0.00) ( % 0.00)
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2022/4
Original review: April , I enjoyed Ms ( % 43.75) **'s help She gave me so much information to follow-up on ( % 20.00) I will be able to save some money ( % 50.00) I just want to thank you for everything ( % 0.00) Can't imagine that you were able to find so many good people to help me ( % 56.67) ( % 0.00)
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2022/4
Original review: April , Vehicle keep showing low oil level ( % 18.75) I just had the oil change and it will show over fill and later it shows low ( % 0.00) So I call CarShield and you all told me to take the vehicle to the garage so they can do a diagnostic test and they will contact you on the finding ( % 0.00) ( % 0.00)
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2022/4
Original review: April , I called in to have my husband's vehicle ( % 37.50) The person that helped me was great however, the policy both were in my name ( % 80.00) I would like one to be in my name and for the Chrysler to be in my husband's name Michael ** ( % 0.00) ( % 0.00)
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2022/4
Original review: April , I can’t emphasize enough that my customer service was top notch A+++++ ( % 29.17) The warranty process was quick and easy ( % 38.33) I will definitely recommend CarShield to all of my friends and family members ( % 0.00) If you're looking for a vehicle warranty look no further ( % 0.00) CarShield is the go to company for vehicle warranties ( % 0.00) Thank you so much CarShield! ( % 25.00)
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2022/4
Original review: April , I just called to ask some questions and get a list of providers ( % 37.50) I had a good experience ( % 70.00) People were helpful and I received a list of providers (mechanics) in my area ( % 0.00) My car is an old car with a lot of miles on it ( % 10.00) Thank you for all of the advice ( % 0.00) ( % 0.00)
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2022/4
Original review: April , I had a simple question about my plan but I had a feeling the answer wasn't going to be one I wanted to hear ( % 18.75) I was connected to a very cheerful and professional customer service representative ( % 31.00) I wish I had her name ( % 0.00) She was patient with me as I'm sure she is with all other customers ( % 18.75) That feeling I had about my question turned out to be wrong, she gave me the answer I needed to hear ( % -50.00) And she explained in detail about how my plan worked ( % 0.00) She was knowledgeable along with a kind attitude ( % 60.00) The only reason for my star rating is the fact I've never had to use the plan since (file claim) I purchased it about - years ago ( % 0.00) ( % 0.00)
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2022/4
Original review: April , When I purchased this plan I did not have my car available to verify the mileage, instead gave an approximate amount ( % 12.50) I don't remember the salesperson mentioning a waiting period ( % 0.00) Here it is almost months later and I still have over miles to put on the car to be through the waiting period ( % 0.00) This car is garage kept at a location other than my residence and was difficult for me to verify at the time ( % -31.25) I don't remember the salesperson, nor CAR SHIELD telling me the importance of the actual mileage at the time of the sale and with the car being garaged at a location not near to my home I did not verify the mileage soon enough and now I still have over miles to drive to come within the contract requirements ( % -1.67) This phone call I made, while beyond the allowed time, was to revise or supply a more accurate mileage ( % 45.00) This change was not allowed, much to my disappointment ( % -60.00) ( % 0.00)
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2022/4
Original review: April , You were very helpful ( % 28.75) You answered my questions and informed me of other information I did not know ( % -12.50) Thank you for your patience and help ( % 0.00) Thank you and I will be with you for a long time ( % -5.00) I will inform you with future oil changes and tune ups ( % 0.00) ( % 0.00)
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2022/4
Original review: April , I wasn't sure if I was set up for automatic billing payments ( % 43.75) I called and the rep looked up my acct and told me I was ( % 0.00) It only took a few minutes ( % -10.00) No long hold time waiting for a person to answer, the rep was extremely helpful went over and above ( % -3.33) ( % 0.00)
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2022/4
Original review: April , When I started my account with Carshield agent was very thorough and informative about what the expenses would be to repair my car ( % 28.75) I like the fact that I could go to any repair shop of my choosing and Carshield would pay them direct and offer you a rent a car ( % 10.00) I especially like my deductible ( % 0.00) Carshiled was honest, and straightforward and I had my contact within minutes, The comfort I felt after that conversation knowing that if my car needed any repair that I was covered was almost indescribable and I have no worries about anything happing to my car ( % 48.75) Thank You Carshield!!! ( % 0.00)
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2022/4
Original review: April , All staff were prompt, helpful and courteous ( % 48.75) I thought the staff gave clear information and informed me of the limitations of the coverage ( % 10.00) I was put on hold briefly while the staff cleared up any questions I had ( % 0.00) I was pleased with my experience ( % 50.00) and will recommend Carshield to my family and friends ( % 0.00) ( % 0.00)
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2022/4
Original review: April , I have recommended to a friend and he has joined ( % 37.50) His name is Cleve ** and he joined right after I told him about the CarShield company ( % 28.57) I even told him last week about my experience with you all which was most favorable ( % 25.00) I plan to keep my cars in this plan for life ( % 0.00) ( % 0.00)
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2022/4
Original review: April , When I call and talk to someone one from CarShield I feel like things are going to be ok and I don't call that often because my car is a but when something goes wrong with something I know I can't control I call CarShield ( % 12.50) ( % 0.00)
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2022/4
Original review: April , Each time I have called whether it was to get a warranty on my car, or to swap the warranty to another vehicle, each person I have talked with has been very helpful, patient and very kind and polite ( % 45.17) I would recommend CarShield to friends and family ( % 0.00) ( % 0.00)
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2022/4
Original review: April , CarShield is a great company and it’s advertising on all Major Networks and they stand behind their website and there to help when needed ( % 20.94) I have a SmartForTwo and only had to call once and have it taken to the shop for repairs and the process was so much easier knowing CarShield was a phone call away ( % 10.00) ( % 0.00)
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2022/4
Original review: April , The representative was eager and excited to help me get as many discounts and save as much money as possible, he even waited on the phone until I got a payment straightened out so I wouldn't lose my first time caller discount ( % 28.33) ( % 0.00)
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2022/4
Original review: April , Please see previous reviews! One more time - Andrea was professional & helpful correcting the mistakes of the previous two customer service reps! The star rating below is for Andrea only! I started this renewal process in December and I hope it is finally straightened out ( % 7.98) ( % 0.00)
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2022/4
Original review: April , The details were very practical and I gained a greater understanding on policy, processes, procedures, and what I’m expected to do ( % 24.38) The resources given helped to yield an easy way to locate the participating shops ( % 43.33) After locating the shop, then I had to arrange towing with the roadside assistance number the rep provided me with ( % 0.00) I appreciate her taking the time to make certain my car was a priority and I felt like a valued customer ( % 21.43) ( % 0.00)
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2022/4
Original review: April , Call CarShield, told them about problems I was having with my car and they step right in and recommended different shop ( % 22.02) Very good customer services, they explained everything to me how everything works with the warranty and told me if I need my car tolled that I could get the service for that as well ( % 91.00) ( % 0.00)
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2022/4
Original review: April , She was very nice and professional ( % 41.83) Resolved my issue and was a pleasure to speak with ( % 0.00) She was very knowledgeable, and I wish more people were like her ( % 35.00) I had a very pleasant experience ( % 95.33) She was AWESOME ( % 100.00) ( % 0.00)
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2022/4
Original review: April , I really enjoyed talking to my Rep ( % 43.75) He really knew what he was doing and went over and beyond to make sure he explained everything ( % 35.00) The patience he had for my questions was also AMAZING!! I would recommend friends and family ( % 93.75) ( % 0.00)
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2022/4
Original review: April , Employee did an excellent job in providing assistance with my request today and answered all my questions regarding my requests ( % 68.75) She appeared to be a wonderful employee and is an asset to your company, rated the service today at a five because of the courtesy I received and the professionalism ( % 100.00) ( % 0.00)
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2022/4
Original review: April , I received an email that our payment did not go through ( % 37.50) I called and spoke with Ally and updated the card and made my payment to CarShield ( % 0.00) She was very friendly and helpful ( % 48.75) It was a joy speaking with someone that made you feel special ( % 57.86) ( % 0.00)
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2022/4
Original review: April , I use Carshield because I couldn't afford the service they provide any other way ( % 12.50) They provide excellent and fast service, very important when your car is in the shop ( % 57.33) That and the fact that I can get a free loaner while my car is in for repairs ( % 40.00) ( % 0.00)
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2022/4
Original review: April , You chose not to warranty and I paid out of pocket a lot of money ( % 37.50) I am thinking of canceling ( % 0.00) I did not have a good experience with your company ( % 70.00) I think you spend the money we pay you to commercials and not fix people's issues with their cars ( % 0.00) ( % 0.00)
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2022/4
Original review: April , Helped me update my payment and fixed info ( % 23.75) to keep my Carshield plan cause truck in shop still and need coverage to get truck fixed ( % 10.00) Thanks so much Carshield for helping me keep my coverage ( % 20.00) That's why people need to get Carshield now ( % 0.00) ( % 0.00)
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2022/4
Original review: April , Called to cancel contract as I bought a new car ( % 25.57) I most certainly will pass the word about Car Shield to family & friends ( % 35.71) If I should ever need your service in the future I will get in touch ( % 0.00) Thanks for your help ( % 20.00) Walter ( % 0.00)
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2022/4
Original review: April , Experience ( % 37.50) Experience with CarShield was calm and caring ( % 30.00) They were able to help me with my need in a quick and efficient way ( % 41.67) I would recommend them to anyone ( % 0.00) Look them up and give them a chance to cover your vehicle ( % 0.00) ( % 0.00)
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2022/4
Original review: April , Carshield is a good thing to have ( % 53.75) Advertised as seen on tv ( % 0.00) Carshield came in handy at the right time, it helped us out in a big way ( % 29.52) Carshield worked with repair shop with no confusion or complications, everything went smoothly ( % 40.00) I recommend Carshield it will save you money ( % 0.00) Thank you Carshield ( % 0.00) ( % 0.00)
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2022/4
Original review: April , Would recommend CarShield to anyone ( % 37.50) Customer service excellent, very helpful and explained everything I need to know ( % 60.00) I feel I have a peace of mind having car shield ( % 0.00) Vehicle repairs are expensive and the coverage they give is worth having ( % -10.00) Also being a veteran they gave me a discounted quote also ( % 0.00) ( % 0.00)
consumeraffairs
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2022/4
Original review: April , Advertising said battery in warranty, however I was told it’s not covered, but you can get a jump or tow if battery dies ( % 37.50) Advertising is misleading ( % 0.00) Explanation is correct, but deceptive claim ( % 0.00) The advertising should explain the coverage, but it makes you feel the battery can be replaced in the coverage ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/4
Original review: April , Chrysler Touring, My telephone experience was helpful and I appreciate the professionalism Ms ** exhibited in giving me information regarding contracts, contact numbers and claim information, Thank you for your assistance ( % 37.50) I would recommend more family and friends if all your staff is as professional as she was ( % 30.00) Evelyn ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/4
Original review: April , I called earlier today just to update my account and was put through to a very rude and upset payment representative ( % -0.50) Who threatened to cancel my account because my account was deferred and she wanted payment today for April and May payment I told her that I already had something set up that all I wanted to do was update my account ( % 0.00) She told me that I was lied to that my account was not deferred and that she was going to cancel my account due to lack of payment and she can do anything she wants because she is above all in the company ( % 2.50) I asked to speak to a supervisor because I was worried about my account which is in good standing ( % 70.00) She put me back through to customer service who was extremely kind and was able to update my account for her and told me that my account is still in good standing ( % 45.00) I am worried about my account and will be watching it next month and for a while to make sure that she does not mess with it ( % 19.58) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/4
Original review: April , The person I talk to her name was Tony ( % 37.50) She was great going over my plan for my cars ( % 80.00) I will tell all my family and friends about the great plans I received ( % 80.00) I am on TikTok and will give y'all at great promotion ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/4
Original review: April , My car has been sitting at the dealership for days waiting on an adjuster to okay the service ( % 43.75) The dealership and myself have contacted you many times to try to get answers but to no avail ( % 50.00) I even have a claim number which is ** ( % 0.00) I'm beginning to think that what you advertise and what you do are scams ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , The service with Car Shield has been very above average so far being that I just signed on but I like the company ( % 8.13) I like the service ( % 0.00) I like the price and I like the coverage so I am very glad I signed on ( % 65.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , First the office takes too long to get back with the auto shop ( % 14.37) I was told they didn't pay because I didn't pull over in that traffic ( % 0.00) You don't get out of your vehicle on I that time of day, so I went to the service station where they repaired the vehicle ( % 0.00) This is the reason I was told they didn't pay for my vehicle to be repaired by Carshield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , I was doing a pre-claim when the system crashed and Rachel the customer service agent couldn't finish the pre-claim form that I needed to get my car evaluated for repair of the rear bearings on my Buick LaCrosse that had a roaring noise that started about a week ago ( % 37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , I really felt comfortable talking to Mr ** ( % 32.50) He took the time to explain the policy to me and how everything worked with the coverage ( % 0.00) Overall it sounds like an excellent thing to have for peace of mind with your vehicle ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , I purchased Platinum coverage in November and my current claim was denied based on one single part ( % 10.12) Way too much ** to keep coverage ( % 20.00) Struggled to find a place to accept CS only to be denied ( % 0.00) Not pleased with CS or their business practices ( % -25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Customer service was very helpful ( % 28.75) I am very pleased with the efficiency and speedy response to my request to cancel this policy ( % 65.00) Once I purchase a car, I will call CarShield again ( % 0.00) Natalie of customer service was very efficient and expeditious in handling my request ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , I was pleasantly surprised with great service and wonderful customer support ( % 56.88) I was well pleased with the customer support services that I received and so would definitely recommend them to a friend ( % 25.00) I appreciated the way I was helped and how knowledgeable the staff was ( % 20.00) I like being on ease about finding the right coverage for what I was looking for ( % 28.57) Thank you Car Shield team! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , When I spoke with your representative Ben **, he was very knowledgeable when he explained the contract service I was getting for my vehicle ( % 28.75) I would recommend your company to my family and friends, thank you ( % 0.00) There is nothing else to report at this time, let's hope don't have to call on your company for repairs ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , The staff at CarShield was very helpful in help me file claim for a lock out when I locked my keys in truck and paid tow truck to unlock ( % 28.75) They gave me all necessary in to file claim for reimbursement ( % 0.00) They even went above and beyond and made me feel like part of CarShield Family ( % 0.00) I would recommend CarShield to others ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Excellent customer service ( % 68.75) But, I could not print emailed information ( % 0.00) PDF would have been better for me ( % 50.00) Everything was explained precisely to me ( % 40.00) Answered any questions I had ( % 0.00) I first saw TV advertisement and decided to give car shield a call ( % 25.00) I just paid off my car and wanted to get coverage in case of anything ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Started bad and ended up good!! Like I have said without the right address it is hard for you to communicate with me and give me all of my information!! It is all straightened out now and everything should be OK!!! ( % 24.69)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , The peace of mind you've given me is invaluable ( % 37.50) It's nice to know you've got my back ( % 30.00) If anything happens the savings you give me is worth the cost of membership ( % 30.00) An engine or transmission or A/C could cost thousands of dollars ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , No good communication about if I wanted to use your parts or my own ( % 20.83) The benefits of using Car Shield parts ( % 0.00) Someone also mistakenly put in car shield notes that my car was done ( % 0.00) Car shield didn't communicate between me and the mechanic ( % 0.00) They said the claim wasn't good at first, which dragged more time ( % 48.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , I was calling to cancel, but she convinced me to stay ( % 37.50) She explained everything in more detail ( % 50.00) My husband and i were both looking for a warranty service for my car ( % 0.00) His program sounded good, but after speaking w/ Ms ( % 70.00) Derriesha she made your program sound even better and convinced me to stay with Car Shield ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , I called to give my mileage on my truck ( % 37.50) They told me I had hours to do so the woman that I spoke to was very nice and helpful and polite ( % 78.00) She took my mileage and was so nice ( % 60.00) Then she explained to me how it works with the mileage and the time ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , I've had CarShield for several months now ( % 18.75) The transmission went out in my , Chevy Traverse in January and it has been at the repair shop ever since [Claim #: **] ( % 0.00) My rep (Chris **) forced the garage doing the repairs on my vehicle to jump through all kinds of hoops (i ( % -2.50) e ( % 0.00) give a number of computer readings to prove when the transmission failed, have a CarShield tech go to shop for an additional assessment, etc ( % -50.00) ) before ultimately deciding to send a "used, low mileage" transmission; which wouldn't have been a problem, however, this "low mileage" transmission has , miles on it ( % 0.00) Seeing as how the transmission on my vehicle went out at , miles, I believe anyone could understand my cause for concern, here ( % 0.00) Then to add insult to injury, CarShield is only covering said used transmission for months OR , miles; whichever comes first ( % 12.50) I've reached out to my rep Chris ** multiple times via telephone and email for over week and he has yet to call me back ( % 0.00) Chris, however, has spoken with the garage doing the repairs on multiple occasions, but never with me ( % 0.00) All the correspondence I've received regarding my vehicle has come from the garage doing the work ( % 0.00) I've gotten NO response from anyone at CarShield ( % 0.00) Chris also stated that I approved said repairs to the garage using the used transmission, and I have done no such thing ( % 0.00) CarShield [or maybe just my rep] has done more to find ways NOT to cover repairs than they have to cover the repairs on my vehicle ( % 50.00) That being said, if you're considering CarShield as a warranty company, I HIGHLY suggest you look somewhere beyond CarShield ( % 16.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , I did not understand what I was paying for and the benefits from Car Shield ( % 37.50) This was thoroughly explained and now I am comfortable paying for this service ( % 40.00) Kudos to the customer rep as she was very helpful and pleasant to talk with during my call ( % 46.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , My AC went out yesterday and I called to see if it would be covered in the event it was something other than coolant that was needed ( % 12.50) It ended up being just coolant, but it was good to know the compressor and other parts would've been covered if I had needed it! ( % 27.19)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , I was satisfied with the assistance I received today ( % 43.75) Michelle was very professional and patient with me ( % 13.00) She listened to my concerns and tried to address them as much as possible ( % 0.00) She seemed empathetic towards my financial change due to covid restrictions ( % -6.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , American Auto Shield was excellent ( % 45.83) They were very professional and efficient ( % 13.00) It didn’t take them very long to address my claim ( % -6.50) The process was easy with very little effort from me ( % 9.48) The agent did all the work for me ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , The representative she was calm, pleasant, told me the problem ( % 46.94) I explain to her I forgot to call you and to Replace the card ( % 0.00) With an update but it still didn’t go so I used another card ( % 0.00) She was very understanding and understood what happened why and we both laughed and ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , I love the customer service ( % 43.75) I love the way she broke everything down for me and explain how the program works ( % 17.22) She was very helpful and kind ( % 40.00) Thank you!!! I definitely wouldn't mind spreading the word about CarShield and how good their service and people are ( % 35.00) You guys put a smile on my face and no worries in my mind! ( % 37.50)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Customer representative was very helpful today with providing answer to my question ( % 28.75) She was courteous and professional in assisting with my payment and explaining my coverage ( % 35.00) Also she help me with understanding how I need to go about getting repairs done on my car ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , The initial conversation, one or two days before, on the phone was a lady ( % 18.75) She explained CarShield very thoroughly and she was the reason I called back ( % 10.00) The second call was with a man ( % 0.00) He was very thorough, polite and explained the protection ( % 20.00) CarShield should be very pleased to have great people working for you ( % 72.50) Very satisfied customer ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Nick, the person that I worked with in filling out the Platinum Protection Plan was excellent! He was definite and extremely courteous, answered all my questions very clearly, and explained the plan very understandably! Nick needs an accommodation!! Alvin F ( % 41.59) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Your associate did a good job, but all he could tell me was no ( % 53.75) I wish a company worth more than $M could find it in their coffers to help out a customer for $ ( % 40.00) I'm a big fan of capitalism, but I'm also a big fan of helping those in need ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Call was respectful ( % 43.75) Extremely knowledgeable ( % -12.50) Just a very professional and personable phone call ( % 13.00) The person told me in a calm voice that was extremely helpful ( % 8.75) Nice to hear ( % 60.00) I’ve had some calls to other places that were extremely rude & they hang up on you ( % -21.25) Not here ( % 0.00) They listen to you & make the phone call very nice ( % 78.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , The CarShield representatives made it so easy to understand and figure out what I needed ( % 40.42) I had a list of things I wanted covered ( % 0.00) The coverage was explained thoroughly so I knew exactly what I was getting ( % 25.00) Will recommend to all my friends ( % 0.00) Keep it up ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , I was assisted by a gentleman who assisted me because as a senior I needed help understanding my contract and how to make a transition to a better contract ( % 43.75) He understood my concerns remedied the situation… promptly and that made me feel relieved ( % 0.00) He added to send my new contract by email so I can have updated info ( % 13.64) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , So far the only experience has been to call and verify coverage, request a copy of my contract, and make a payment ( % 15.83) I was pleased with the service I received from the Customer Service Persons that I spoke with ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , The agent did a wonderful job at explaining everything and gave us a good price ( % 69.17) He was friendly and helpful ( % 37.50) I am please with the customer service I have received with Carshield ( % 0.00) Looking forward to a positive relationship with this company in the future ( % 11.36) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , I had questions about my policy ( % 37.50) Everything was clear and easy to understand ( % 26.67) I wanted to know about coverages ( % 0.00) Expiration ( % 0.00) And deductibles ( % 0.00) I wanted to know if I could renew my coverage at the end of expiration ( % 0.00) And costs and coverages ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , The agent answered all my questions ( % 37.50) He had a very pleasant, understanding voice ( % 95.33) He told me what was covered with the plan that I have ( % 0.00) Is was very helpful ( % 20.00) The booklet finally came so I can look up things myself ( % 0.00) Finally received ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , My Gold Plan was nice, but I needed more coverage because my car is years old ( % 39.38) I added the Aluminum Plan ( % 0.00) The agent offered a discount on the new plan because I already have a Gold Plan ( % 13.64) She also dropped the price on my existing coverage ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , My credit card on file was compromised over the weekend and I needed the option to pay by check until my new card arrives ( % 25.57) My customer assistant was professionally understanding and quite helpful ( % 10.00) Her assistance was deeply appreciated ( % 20.00) This is what real customer service looks like!!! ( % 39.06)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , CarShield best umbrella of protection for our vehicle ( % 68.75) Great rates and excellent customer service ( % 90.00) Did exactly what they said, no questions asked ( % 25.00) CarShield is great! We would and DO recommend CarShield to all our friends and even strangers when the subject comes up ( % 41.67) And, inevitably it will ( % 0.00) Love our CarShield ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Very professional ( % 25.25) Take care of it in the greatest manner ( % 100.00) All questions were answered ( % 0.00) Very satisfied ( % 65.00) I am now satisfied do business with your Carshield ( % 50.00) Will recommend to the guys at work ( % 0.00) Will recommend two family members ( % 0.00) Very satisfied ( % 65.00) Rated top ( % 50.00) Have a pleasure doing business with CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , I cannot ask for a better company for my car service ( % 43.75) Reason being ( % 0.00) I've lost one of my two jobs and so I couldn't continue paying for CarShield ( % 0.00) So I called in to canceled my claim ( % 0.00) But will not let me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , The representative was very helpful and pleasant today ( % 43.61) She explained what was going to happen with the canceling process ( % 0.00) I would receive my payment credited to my debit card ( % 0.00) That should happen within the next few days ( % -10.00) I will be watching my account ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , I had seen CarShield advertised and commercials and am so happy that I got online, filled in the form, and got connected to Otis ( % 52.50) He got all my information confirmed and explained CarShield ( % 40.00) I am convinced that I made a good decision and will be happy with CarShield ( % 75.00) Also when my daughter inherits my car she can continue with CarShield ( % 0.00) God bless you all! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , I was just about to cancel my policy membership but I'm going to give it another try because I was scared in the right direction ( % 33.04) I believe I told the right information but a young lady from membership support and then I'll come back further reviews after this repair claim ( % 9.64) We'll see how well it goes ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , No action taken ( % 16.25) Was informed by the technician that routine maintenance was not covered by CarShield ( % 0.00) Hopefully the maintenance will fix my problem ( % 0.00) I Hope this won't lead to any additional problem ( % 0.00) If I have any additional problems with a major component I will call again ( % 6.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Complaint about misinformation from telephone call on Saturday, March , to Carshield that no repair shops in the - zip codes were any longer affiliated with Carshield, prompting me to seek another unaffiliated shop, and arrange to repair the AC on my Volvo XC ( % 3.75) As I write this, the repair is underway, and I owe the repair shop in the neighborhood of $, ( % 0.00) Malachi (with Carshield) dissuaded me from canceling my two contracts with Carshield ( % 0.00) I'm very pleased with his professionalism ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Received letter stating my account had not yet been activated ( % 37.50) Called to verify and it was in error ( % 0.00) The letter was sent out erroneously ( % -50.00) My account is just fine ( % 41.67) The agent I spoke with removed my Customer ID from that particular mailing list ( % 16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Oil was leaking from a number of gaskets such as the oil pan, Valve cover, etc ( % 18.75) The truck was leaking transmission oil as well as engine oil ( % 0.00) Also the engine would bump while in idle due to worn motor mounts ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , I was left stranded by CarShield and if it wasn’t for having an old truck I would not continue with this company ( % 15.83) Some customer service representative were nice and some not so professional ( % 35.00) I would like for a cheaper price as well ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , I was told that starter is not cover with my warranty since it is part of electrical ( % 37.50) I was told that it covers engine and water pump but not the starter ( % 0.00) Starter is connected with the engine, it doesn't make any sense ( % 0.00) I decided to cancel my contract but Lisa your agent offered me a lower price with the same coverage ( % 0.00) I decided to keep it for now ( % 0.00) I recommended Carshield to three of my co-workers and my neighbor but decided to call them back and explain my latest experience ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Representatives have been courteous, knowledgeable, and genuinely concerned ( % 45.83) I am unable to complete this comment right now because because my repair has not been completed ( % -3.81) I anticipate a good result based on the service that I have received so far ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , All of my questions were answered, by Dani, accurately and without delay ( % 38.75) I enjoyed her sense of Customer Service ( % 50.00) As a retired Customer Service Instructor, I look for the good responses and those that may need more training ( % 60.00) She did very well ( % 20.00) If she worked with me, I would recommend her for promotion, or one to share her approach ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , I called to ask questions ( % 37.50) Both ladies I talked to was very helpful ( % 20.00) The First Lady connected me to a customer service representative ( % 25.00) The lady in customer service was really nice and gave me all the answers I asked about! I was very pleased ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , I spoke with two reps for a Car Shield who were both very helpful ( % 28.75) Both of these ladies could teach telephone manners to other companies reps ( % -12.50) They answered all my questions and gave me additional information ( % 0.00) It was my pleasure to speak with each lady! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Fast, friendly, got me a monthly discount on my monthly payment which helps me being retired on a fixed income ( % 26.25) Have not even filled a single claim yet ( % 16.43) Would highly recommend to friends and family ( % 16.00) With increased pricing on new and used cars, who would not want coverage ( % 13.64) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Very on keyed or shall I say professional ( % 22.50) Your company representative are on keyed with customers' desires and their needs as wanted in customers services departments ( % 0.00) Most of all total curiosity and honest as they speaks with concern and implementation of honest and facts ( % 42.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , This is now the fourth policy that I've had ( % 18.75) One vehicles with you guys was a Malibu, one was a Ford F- and I also have a Chevy Silverado and I'm re-upping the coverage on the Silverado with the diamond coverage, I feel Car Shield is one of the best aftermarket warranties out there and I've had it on enough vehicles to know it really works ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , I was alarmed receiving a promotional letter that reported about falling behind in monthly payments, otherwise my policy will be cancelled ( % -1.25) I'm a satisfied customer since ( % 50.00) ( % 0.00) I've recommended CarShield to friends and family ( % 0.00) During my subscription I had an engine issue that was covered CarShield to my satisfaction ( % 0.00) There's not more to say, other than the temperature is rising, and the end of winter is soon coming ( % -18.75) ( % 0.00)
consumeraffairs
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2022/3
Original review: March , To date three payments have been taken out of my checking account ( % 37.50) I have for several weeks been trying to get the policy packet I was told was being sent to me at the time I signed up ( % 0.00) I have spoken once on the phone and was told the same thing by someone in your Customer Service Dept ( % 0.00) , with no satisfaction ( % 0.00) Additional Emails have not been answered ( % 0.00) Another payment was deducted today ( % 0.00) Please respond before the next one is due or there will not be another ( % -6.25) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Representative very helpful and professional on the phone ( % 22.50) She was able to collect my new information on payment method ( % 31.82) ( % 0.00) ( % 0.00) Didn't have to spend hours on the phone ( % 0.00) While she looked up my account your support representative asked how my morning was going ( % 0.00) She created a relationship beyond just collecting my problem/issue ( % 0.00) GREAT support ( % 80.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
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2022/3
Original review: March , Told me not to drive my truck because of the oil pressure ( % 37.50) Sent a tolled truck ( % 0.00) Took it to a shop I talk to that said they take CarSheild ( % 0.00) Car sat there days ( % 0.00) Then they told me they don't do Carsheild ( % 0.00) Call then talked to shops found one that do ( % 0.00) The pickup truck left my truck there for two days until I realize my truck was still there ( % 0.00) They finally pick it up then ( % 0.00) They didn't want to pay for the oil pressure to be fix ( % 0.00) Being diasble with two brain asylsum ( % 0.00) I could have saved my $ ( % 0.00) a month and got it fix ( % 0.00) Told me I could drive it to town otherwise I will be cancelled if I do ( % 0.00) It could destroy the engine ( % -20.00) I want all my money back ( % 0.00) Also overcharge me, last month checks bounce ( % 0.00) ( % 0.00)
consumeraffairs
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2022/3
Original review: March , Very helpful and friendly ( % 31.67) Had some computer issues on your side at one point but everyone was very friendly and apologetic about it ( % 48.75) I have signed my other car up for the insurance at this time and hope that in the future to use Car Shield for future cars ( % -4.17) ( % 0.00)
consumeraffairs
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2022/3
Original review: March , I called about Car Service ( % 37.50) I asked about what to do for repairs to be done ( % 0.00) I did not know what repairs are covered by having any repairs done ( % 0.00) Now I know that the repair place I have chosen must do a diagnostic of my car first ( % 25.00) ( % 0.00)
consumeraffairs
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2022/3
Original review: March , My electric window would not go up due to a faulty part attached to the motor unit working the window ( % 12.50) Because the part was called the regulator they said that they would not cover it ( % 0.00) That non-coverage cost me $ ( % 0.00) Another time I had a leaky Oil Pressure Switch and again they said that it was not covered ( % 0.00) The Carshield rep said that they basically cover power train issues ( % 0.00) That was not explained to me at the time that I signed up ( % 0.00) My car company already covers all power train issues ( % 0.00) I paid (For the Gold Protection Plan) $/month for years ( % 0.00) What a waste ( % -20.00) I would not recommend this company ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , I received a cut in salary, so I need a premium change to keep my service plan ( % 37.50) The representative was knowledgeable of my needs and helped to solve the problem ( % 0.00) I am grateful for the help ( % 0.00) I received the help I needed ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , I love Car shield ( % 43.75) It made me feel very secured while driving ( % 20.00) At some point I left my car keys inside the car and they came and helped me ( % 0.00) They were also helpful and nice every time I called ( % 60.00) My car got totaled but I'm definitely getting car shield for my next car ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , People were great ( % 58.75) ( % 0.00) Almost zero wait time ( % 0.00) ( % 0.00) ( % 0.00) all fix perfect! Every time I call ( % 100.00) ( % 0.00) I'm in touch with polite people that are honest ( % 60.00) ( % 0.00) and they take time to help! I will keep my coverage with Car Shield ( % 0.00) Maybe add a car or two ( % 0.00) Very impressed ( % 100.00) Thanks again! ( % 25.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , The representatives are very knowledgeable and helpful ( % 28.75) They walked me through the processes with ease ( % 0.00) I would definitely recommend Car Shield to my friends and family ( % 0.00) It's such an awesome service to have and I'm glad to have it ( % 50.00) The price is fair as well as the deductible though I have been fortunate not to need any major work done ( % 38.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , I forgot the young lady that took the call, but she was pleasant to speak with and nice ( % 45.21) I called because I received a letter in the mail ( % 0.00) It was stating that I have not contacted the company to have service contract activated ( % 0.00) But I was told it just an advertisement letter ( % 0.00) This is a waste of paper ( % -20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Contact Customer Service to get contract number to submit request for repairs ( % 37.50) Representative was very helpful and provided information quickly ( % 26.67) Information that was needed was given and I was able to contact repair shop to submit invoice in order to get repairs started ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , The representative was great, well spoken and made sure I understood what was said ( % 55.83) He made it clear not to hesitate to give them a call, no matter how big or small the questions was ( % -5.00) And I’m a pleased to be a part of the CarShield family ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , I received a letter, regarding my coverage ( % 37.50) I called to confirm whether my coverage was still in effect ( % 0.00) On a previous call, I was told to disregard the letter, (it was part of a mass mailing) ( % -16.67) And my coverage was in effect ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Called Customer Service to have a paper copy of my contract mailed to me as I could not download the computer copy ( % 37.50) Your employee was most cooperative and said she was sending contract right away, She confirmed my name and mailing information ( % 39.52) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , The original representative I spoke with (Amanda), was AWESOME ( % 58.33) She explained how to access my account and my account number ( % 0.00) Then she transferred me to the correct department to start a claim ( % 0.00) Amanda was excellent in the communication with me ( % 100.00) She was very easy to understand, has a happy voice and provided step by step details how to self help in future, if needed can still call or chat ( % 45.44) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Very Professional And Courteous And Helpful In Getting What I Needed Done ( % 36.83) I didn't feel pressured ( % 0.00) He Was Easy To Talk To ( % 43.33) I will definitely tell my friends about Car Shield and However They navigated the process for my issue with ease and no stress ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , CarShield paid for my motor mounts and transmission mounts save me over $, ( % 37.50) The next time they paid for my radiator save me over $ and then the last time they paid for my windshield washer pump save me over $ ( % 0.00) Thank you, Carshield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , So easy to sign up for this coverage ( % 40.42) I'm hopeful I will not have to use it ( % 0.00) I have taken excellent care of my car from the day I brought it home ( % 100.00) David ** was great to do business with ( % 80.00) He put me in touch with a Protection Specialist who explained the Silver Protection Plan ( % 0.00) Thanks to everyone who helped me ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Employee was professional and cordial ( % 23.75) I was impressed with the level of service given by your sales department ( % 100.00) All my questions were answered and I believe that I have made an excellent decision which will result in positive outcome ( % 61.36) I will surely recommend this service to those who need it ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Your representative was please and professional ( % 23.75) She quickly accomplished the purpose of my call, to cancel my policy ( % 20.00) She enquired about my new car and told me about when I ought to get this insurance at the ideal time to get the best policy at the best rate ( % 75.91) Again, she was very pleasant and not pushy in offering me another policy and she was appreciative about me being a long-time customer as this was the second policy I had purchased ( % 51.78) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Kelsey in customer service was so kind and experiences when responding to my request to lower my cost while keeping my same coverage ( % 32.50) I truly appreciated her going above and beyond ( % 10.00) There should be more people out there with this kind of customer service experience ( % 55.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , I did not use for a repair but called to ask questions about my coverage ( % 37.50) Rep was very helpful and patient ( % 20.00) I was very happy with the service they gave ( % 100.00) A+++ ( % 0.00) I will recommend them to my friends ( % 0.00) That is for sure ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Great customer service ( % 58.75) Only thing is it's been days since I called and still waiting for the reimbursement ( % 0.00) I do understand because it takes to business days and it's only been business days ( % 0.00) Once I receive the funds will get better reviews ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , All of my questions were answered, it was a pleasure talking with the representatives ( % 37.50) They were courteous and provide me with the necessary information ( % 30.00) They provided me with all the new contract number and customer identification and warranty information for stating the contract ( % 13.64) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Car Shield is a rip off ( % 37.50) They are no good ( % -35.00) I needed my car fixed and Car Shield did not help because of the components ( % 10.00) My engine light was on McDermott that needed fixing and I didn’t get no assistance from Car Shield ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Haven't used CarShield yet, thank you Lord ( % 37.50) The people I haven't spoken to have been very nice and helpful ( % 78.00) I know in the future if my car breaks down car shield will be there to help ( % -7.78) Those extra warranties are very expensive, but car shield helps with that ( % -32.50) Thanks again for being there to help people if there is trouble with their vehicle ( % 0.00) Sincerely, Jessie ** ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Excellent customer service, but have experienced a lot of negative feedback from dealerships and mechanics who state that your payment process is too slow and the parts cannot be ordered by the mechanic or dealerships ( % 31.50) It was frustrating to find out after having my vehicle all day that the dealership would not accept the Car Shield coverage ( % -40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Change my mileage ( % 37.50) Customer service was very helpful with helping me lower my rate down updating my account and sending me a new email for my new contract ( % 7.93) Not sure what else you want me to say where I’m grateful the customer service is there to help me ( % -25.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , She was a great help with helping me ( % 58.75) Gave wrong mileage last night when, I started the plan, and she help fix it ( % -25.00) So thank you very much ( % 26.00) Stan ** Your plan was the best for money and coverage and help ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Received #s to call ( % 37.50) None worked ( % 0.00) Kept hanging up on me ( % 0.00) Couldn't press any buttons ( % 0.00) Girl in GS helped after I found another # that actually answered ( % 0.00) I was going to cancel membership after only days because I thought it was fraud ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , I received Car Shield back in ( % 18.75) Person who sold me the policy told me and sold me on that it is the best vehicle warranty on the market next to no one ( % 50.00) He (Mike) told me about all the different plans and guided me towards the Platinum plan ( % 0.00) Mike told me there pretty much isn’t anything the Platinum Plan wouldn’t cover ( % 22.50) "Virtually everything is covered under this plan," he stated to me and my wife ( % 0.00) I don’t know everything about vehicles but he continued to tell me about all of the parts it would cover ( % 0.00) Pretty much it sounded like everything on the vehicle was covered and he also stated that to my wife and I ( % 22.50) He then told us the best way to take advantage of the deductible was to take it to the shop when there is multiple things wrong with the vehicle so I can get it covered under one deductible ( % 16.67) The deductible was $ for myself and it would cover all the diagnostic and repairs of the vehicle for $ ( % 0.00) How Mike was building this up to be was extremely exciting because I know that taking a vehicle to the shop is not cheap these days ( % 5.00) So I finally now do use my CarShield warranty ( % 0.00) My ABS light was on, my traction control light was on, my mirror wasn’t properly adjusting, my passenger seat wasn’t properly moving, and I also couldn’t get it into gear because of a mechanism within the steering column ( % 20.00) I took it to the dealership and after about a week they told me that Car Shield wasn’t going to cover anything except for the $ part for the seat ( % 0.00) And they were only going to allow ( % 0.00) hours of diagnostic and work ( % 0.00) At this point my wife and I were pretty upset ( % 25.00) We called Car Shield and they stated that none of the parts that were diagnosed were covered under the contract ( % 0.00) The vehicle would not drive because it was stuck in park ( % 0.00) ABS is pretty darn important and traction control is also ( % 32.50) We were on the phone for a good minutes trying to get our vehicle covered and repaired ( % 70.00) We asked to speak to a supervisor and they said that they would call us back in to hours ( % 0.00) This was four days ago as of right now ( % 28.57) While on the phone we asked to speak to a supervisor that was in the office right now and they said that they don’t take calls and they only return calls ( % 14.29) The $ that I spent for a CarShield warranty in my honest opinion now is like buying a broken car knowing that it it doesn’t work and still being willing to pay $ at the time and what I was told my vehicle was going to be completely covered under this warranty ( % 9.00) The sales person was obviously lying about everything because nothing was really covered ( % 10.00) I highly recommend anybody looking into buying a warranty to always look into the Better Business Bureau and see what others are saying ( % 33.00) I highly recommend do not purchase a CarShield warranty ( % 16.00) They will lie to you to make you pay and then never fulfill their side and help you when it is time and you are in need to use of your warranty ( % 0.00) It ended up costing me $ to get my steering wheel fixed just so I can drive my vehicle ( % 10.00) I still need to get my ABS and traction control fixed ( % 10.00) Stay away from Car Shield ( % 0.00) It is a scam company preying on people looking for a warranty for their vehicle ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Very smoothly ( % 44.75) I had to cancel my account due to financial needs and no one put undue stress or questions on me to achieve that goal ( % -6.25) Thank you for being so understanding and allowing me to cancel the account ( % 0.00) Please pray that no war will start ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Very helpful with new policy ( % 23.71) Car warranty expired ( % 0.00) New policy very helpful ( % 16.82) Old policy no longer helpful ( % 10.00) Now that we have coverage it really takes a great load off my family ( % 50.00) Now that we have coverage, that’s one less thing for us to worry about ( % -16.67) Thanks in advance ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Exceptional customer service provided by Rodney, He answered all my questions and concerns regarding the call I made today about my car ( % 52.08) Very patient, professional, knowledgeable, courteous ( % 30.00) He offered solutions and and was able to address my concern about my coverage why I called in today ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , I had to drop a vehicle and add another to the policy ( % 37.50) Carshield allowed me to do so and pay the difference of what the policy increased to ( % 0.00) The rep was very knowledgeable and helped me really well ( % 20.00) Thanks CarShield ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , The reps answered my question and was very professional ( % 25.25) The was the first time I called and I am glad I have the plan with your company ( % 37.50) I look forward to using it in the future and glad to have it available ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Having sold the car I no longer required it to be covered at my cost ( % 37.50) I wasn't sent through a number of hoops to complete my dismissal of the service ( % 10.00) It is a great mental service to know that my car would have been covered had I retained the vehicle ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Just need certain reduced coverage for the cost ( % 29.46) Not happy with the claims procedure of waiting for adjuster and then deciding if the job is needed or not ( % -40.00) Expected to have work done with no issues ( % -10.00) Asking for reduced policy ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Went into my Dr ( % 37.50) office for a quick minute to get instructions for my upcoming medical procedure and NOOOO!!! My car would not start ( % 16.67) Some kind gentlemen tried to give me a jump, that's when we knew it was not the NEW Battery ( % 36.82) Call CarShield for a tow truck ( % 0.00) ( % 0.00) ( % 0.00) which took hours ( % 0.00) My friend came to get me and the tow truck took my Nissan to the dealer ( % 0.00) It was fixed the next afternoon ( % 5.00) Thanks Carshield ( % 20.00) ( % 0.00) ( % 0.00) again! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , The folks who assisted me with changes made to my acct ( % 37.50) we're great reps ( % 80.00) Good job ladies & gentleman! Get the coverage as soon as you can!!!! Don't wait, don't hesitate!! #itpays Silver-gold-platinum and roadside to boot ( % 100.00) Yes sir this deal ya can't beat ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Told them at time of purchase that I wanted the best plan they had because I did not want to be hassled at claim time ( % 68.75) So I bought the best that was offered ( % 100.00) My brother in law had also bought a plan ( % 0.00) His motor blew up, and Carshield would not pay a penny on it ( % 0.00) Complete denial of any responsibility ( % 10.00) He had to pay entire cost of having his engine replaced ( % 0.00) I called them on it, and they assured me that my engine would be paid for ( % 0.00) They said he had an inferior plan ( % 0.00) Then I had a claim ( % 0.00) I had purchased the coverage on my granddaughter's vehicle, with a $ deductible ( % 0.00) The claim was only a $ dollar claim, of which Carshield paid $, and I had to pay$ ( % 0.00) ( % 0.00) They gave my friends at the shop a hard time to get that much paid ( % -4.58) Was going to get the warranty on my vehicles, but not now ( % 0.00) When I called them on it, they were not courteous, and all but told me to kiss their butt ( % -30.00) So wouldn't recommend anyone to purchase a warranty from these folks ( % 0.00) They apparently treat celebrities well to get them to advertise for them ( % 5.00) But us everyday folks won't be treated so well ( % -20.00) Beware!!! Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Was very patient and kind ( % 39.17) Answered all my questions now I have information to pass along to my family members ( % 0.00) I thank God for y’all ( % 0.00) I pray this is not like the other things that I have bought ( % -12.50) You find out when you have to use the service ( % 0.00) TO GOD BE THE GLORY ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Due to Covid In New York ( % 12.88) Money is very tight ( % -23.21) I’m squeezing quarters till the eagle screams & CarShield staff have been simply impeccable!!! I would definitely let other people know about car shield ( % 29.17) Thank you for all the help & understanding and keeping me covered ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , My car dealer who has taken care of my car since I first bought it, has maintained it well and does not believe that there is anything this insurance could cover for me and make it worthwhile ( % 37.50) Don't worry, I will tell others about Car Shield ( % 0.00) Have a great day ( % 80.00) Thanks for calling ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Signing up for a new account was a simple and pleasant experience ( % 31.12) Your representative was never pushy, or gave me a hard sell ( % -29.17) Everyone I dealt with from Delila to Casey and Demonte the next day made doing business with CarShield a great experience ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , For ( % 37.50) weeks I have not been successfully in initiating a repair claim ( % 75.00) I didn't know previously I had so many hoops to jump to even start one! Between you (America Warranty) whomever, no one is speaking to repair shop and (vice versa) ( % 22.92) A simple repair is being dragged out ( % 0.00) Why? Because I can't simply tell you what repair needs to be done ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Called roadside asst ( % 37.50) // for a tow truck, was told my Jeep did not have a policy but my Lincoln did ( % 0.00) Called to find out if upper control arm was covered (it wasn't) ( % 0.00) I'm finding out more items that are not covered than covered ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Looking for repair shops affiliated with Car Shield ( % 37.50) Called some shops in the past and several on the list are no longer affiliated ( % -12.50) The help I received today to use the American Auto Shield website was much appreciated ( % 10.00) I did find that Bob Moore Land Rover Jaguar is no longer affiliated with Car Shield ( % 0.00) This should be updated ( % 0.00) Lastly, how often are these list updated? It is really needed because when car owners need repairs, we want to have the most accurate information ( % 27.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Exceptional customer rep ( % 52.08) Answered all questions to my complete satisfaction ( % 10.00) He was not dismissive of my concerns and he was able to refer me to sections in the contract that resolved any question I had regarding coverage ( % 50.00) Requested hard cover of contract and he repeated and spelled my address to make sure there wasn't any problem with mailing contract ( % 10.42) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , You haven’t told the repair shop if you will cover it and it’s been over a week! How would you like it if it was your car? I had Tillford do work on my daughter’s car and he’s always been fair! I feel for him because you guys are dragging your feet and the car is just sitting in his shop taking up space! ( % 73.44)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , I called to request a copy of the declaration of repairs for my records ( % 37.50) The administrator answered any questions I had ( % 0.00) Hopefully I won't need to file or request a repair no time soon ( % 0.00) But if I do, I feel confident everything will go smoothly ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Very informative and great customer service ( % 45.83) Took her time helping me with what my policy covered, so I would not duplicate ( % 0.00) She explained that Roadside Service was for the mechanical issues covered by policy, unlike Roadside on your car insurance ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , The replacement of the console for electrical malfunction was covered but not entirely ( % 18.75) The balking was on the labor which was standard for my area but CarShield paid only $/hr ( % 0.00) That should be revised by location ( % 0.00) And though my calls were handled by very competent and professional folks, the wait time for approval for the shop held up the work ( % 37.50) Overall a solid good experience with some improvements in order ( % 23.33) Also the premium for me was similar if I had self-funded ( % 0.00) As long as they are high, the premium does encourage folks to self-fund next time ( % 3.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , I received a letter in the mail requesting activation of account and I called to make sure my account was already activated ( % 43.75) I was told that the letter was to be used if I wanted to cover another vehicle ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Great Customer service every time I call about a matter of concern ( % 58.75) I am very glad I subscribed to this service ( % 65.00) I feel that it was a very good decision to assure in my peace of mind for my vehicle protection ( % 91.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Agent was very courteous and helpful getting the data entered into my accounts ( % 57.75) She advised that the information was entered and that the accounts are active ( % -13.33) She thanked me for contacting CarShield and asked if there was anything more she could assist me with ( % 50.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Took my Jeep to the local Jeep Dealership for oil change and asked them about CarShield ( % 18.75) I was informed they do not accept due to not paying or not wanting to cover repairs ( % -12.50) Apparently, this is not the only dealership that won't accept Carshield ( % 2.50) So I will be canceling both my plans on vehicles ( % 0.00) ( % 0.00)
consumeraffairs
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2022/3
Original review: March , The Carshield representative was helpful ( % 37.50) I really appreciate it and I would recommend Carshield to anyone ( % 20.00) I shall tell anyone that I know family friend ( % 0.00) Your help I really appreciate it, have a great day ( % 50.00) God bless ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , The people at Carshield, are very helpful ( % 28.75) And they explained about what is going on with my car this time ( % 0.00) Everytime I call them about my car and my account the person I talk to is very helpful ( % 20.00) And l would recommend them to a friend ( % 0.00) The coverage is pretty good ( % 47.50) The value of what I pay is ok too ( % 50.00) ( % 0.00)
consumeraffairs
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2022/3
Original review: March , My ignition switch is out on my Ram ( % 37.50) The mechanic called it a ignition module so Car Shield doesn’t cover modules but they cover the ignition ( % 0.00) Since the mechanic said module I can’t get coverage ( % 0.00) The Dodge dealership calls it a wireless ignition node ( % 0.00) Oreilly auto parts calls it an ignition switch ( % 0.00) So everyone has a different name for it ( % 0.00) Regardless of the name I have to put my key in it to start the vehicle it is the ignition switch ( % 0.00) I can’t get an adjuster to call me or the mechanic back ( % 0.00) I talked to a man named Matt or Matthew on Tuesday ( % 0.00) He give me his extension number so the mechanic could call him however we keep getting a voice mail saying Matt is on the phone ( % 0.00) I have left several messages for Matt to return my call ( % 0.00) I have even left the mechanic's phone number ( % 0.00) We still have not received a returned call ( % 0.00) I spoke with another representative on Tuesday and she said Matt is an adjuster and he would be the one to help me ( % 0.00) She stated she was sending Matt a message to please call me ( % 0.00) Still no call ( % 0.00) This part is the switch I have to put my key in it to start the vehicle ( % 0.00) Thank you ( % 0.00) Clarence Read full review ( % 35.00)
consumeraffairs
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2022/3
Original review: March , I wasn't sure I would be able to stay with them ( % 45.83) When I explained why, they found a solution for us both and it keeps my car covered ( % 0.00) I have just recently had a break down with my vehicle ( % -7.78) I am disabled so walking like I have the last two weeks has been killing me ( % -10.00) They were understanding and very helpful ( % 20.00) Kudos to Car Shield ( % 0.00) ( % 0.00)
consumeraffairs
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2022/3
Original review: March , We took the van in for a problem ( % 37.50) Nissan found more things that needed to be fixed ( % 30.00) It took a week for them to get the approval in CAR SHIELD ( % 0.00) I had called Car Shield and they said that Nissan hadn't give them an estimate yet ( % 0.00) So I was without a car for a week ( % 0.00) ( % 0.00)
consumeraffairs
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2022/3
Original review: March , Request several times to be sent in print all that my vehicle is being covered by monthly payments!!! What more is there to say, the point of my request has been said ( % 29.17) Can I get some help soon with my requests??? Is that plain enough??? ( % -10.71)
consumeraffairs
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2022/3
Original review: March , The customer service was excellent and I will recommend your service to Family and friends ( % 68.75) You have excellent service ( % 100.00) I think I made a wise choice choosing CarShield to service my car ( % 70.00) Thanks Carshield ( % 20.00) ( % 0.00)
consumeraffairs
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2022/3
Original review: March , Representative was very understanding of my reason to cancel my Carshield membership ( % 28.75) And that I really appreciated the customer service representative patience and professionalism as I was explaining my reason and so that the cancellation could be done before the next billing period ( % 10.00) ( % 0.00)
consumeraffairs
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2022/3
Original review: March , I was being charged twice each month on my credit card ( % 37.50) I've sent in documents and talked to several Customer service representatives ( % 0.00) The first one told me I didn't know what I was talking about ( % 25.00) Andrea finally got in and figured out what was happening ( % 0.00) Thank you!! ( % 0.00)
consumeraffairs
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2022/3
Original review: March , Called in inquiring about a repair that was needed ( % 37.50) She was great in assistance and answered all my questions ( % 80.00) She appears to be concerned with my questions ( % 0.00) She spoke very loud so I could hear ( % 13.00) Her speech was clear and mild tone ( % 21.67) Wonderful representative ( % 100.00) ( % 0.00)
consumeraffairs
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2022/3
Original review: March , The dealership called CarShield and was told they didn’t cover a certain part ( % 29.46) I called CarShield and they revised their decision to include this part ( % 0.00) Our rental car was not covered by CarShield, because you need four hours of labor on the parts covered by CarShield no matter what the total labor actually is ( % 0.00) ( % 0.00)
consumeraffairs
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2022/3
Original review: March , Your employee was knowledgeable and very helpful AND had a good sense of humor ( % 42.50) This was the first time I have spoken with a company like yours, so I felt nervous ( % 25.00) But your employee was patient and helpful ( % 0.00) I would definitely recommend Car Shield -- Thank you! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Today I called to pay off my contract and spoke to Brittany ( % 37.50) She was very helpful and polite ( % 20.00) She took care of my request and even contacted her manager to ensure that everything (the transaction) was processed correctly ( % 0.00) She stated I will receive a letter by email verifying that the contact has been paid in full ( % 35.00) Waiting for that letter as of on same date of conversation (//) ( % 0.00) Thank you, Gale ( % 0.00)
consumeraffairs
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2022/3
Original review: March , My credit card had expired and the customer rep called to get a new credit card ( % 25.57) Customer rep was very nice and professional and I appreciated the call so I wouldn't lose coverage ( % 36.00) I have not had to file a claim so far but I feel good about the service I will receive when I do from the interaction I have had with the sales department and customer service rep ( % 40.00) ( % 0.00)
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2022/3
Original review: March , I had forgotten to give them the new card information as the one they had on file had been compromised ( % 25.57) The agent was very understanding and the problem was solved ( % 20.00) ( % 0.00) I am very pleased with the service thus far and everyone has been polite and understanding to an elderly lady ( % 37.50) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
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2022/3
Original review: March , The rep was very helpful and understanding about the loss of my husband ( % 28.75) I would love to have a card to carry in my purse with my information on it ( % 50.00) I have another car as soon as I get all the paperwork done from my husband's passing I want covered also ( % 0.00) ( % 0.00)
consumeraffairs
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2022/3
Original review: March , Thanks to Ms ** ( % 28.75) She's the best!! I love to see when customer service is at its best ( % 83.33) She was so on point with everything that was needed and corrected ( % 0.00) I was thinking worst the first go around things were not in order so she help me through it all ( % -37.50) ( % 0.00) AWESOME!!! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , I have not had a claim ( % 37.50) I called to cancel my services with CarShield due to financial hardship ( % -6.25) Your representative advised that I could hold my March payment and begin again in April, which is what I needed ( % 0.00) She was very helpful ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , CarShield had the incorrect expiration date on my MC and it was resolved quickly and professionally by Brittnay ( % 26.94) I highly recommend CarShield ( % 16.00) They saved me thousands of dollars on a repair to my Lexus ES with no hassle whatsoever ( % 0.00) ( % 0.00)
consumeraffairs
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2022/3
Original review: March , I needed a tow, Car Shield was there every step of the way ( % 37.50) The representative communicated clearly and gave me all the info that I needed or had requested of her ( % 10.00) I needed to call back because my tow took over an hour (which was originally quoted to me) ( % 18.75) She notified the service provider and everyone got back to me quickly and kept me informed of others' locations etc ( % 16.67) Thank you Car Shield for being there when the situation could easily have been more stressful ( % 46.67) ( % 0.00) Thank you Car Shield ( % 0.00) ( % 0.00)
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2022/3
Original review: March , I don't have any experience with Car Shield, I just call to give them my credit card update ( % 37.50) And that was fast and easy ( % 31.67) From what I hear about them I hope they would be as courteous for when I have a problem with my car ( % 60.00) I have had Car Shield for yrs now and I'm glad I have them ( % 50.00) ( % 0.00)
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2022/3
Original review: March , I haven’t had to use it yet ( % 37.50) The person on the phone was very helpful ( % 20.00) I am sure when I need help from, I will have no problem ( % 50.00) I have friends that have this contract, and that is why I decided to get my car covered because of their coverage ( % 0.00) ( % 0.00)
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2022/3
Original review: March , I called about my plan and adding a new plan to my contract ( % 25.57) The issue was in regards to my ac in my vehicle still not working about being fixed twice ( % 10.00) Another dealership was recommended to take my vehicle to ( % 0.00) ( % 0.00)
consumeraffairs
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2022/3
Original review: March , Getting set up with CarShield was easy ( % 40.42) Having CarShield provides me peace of mind with unforeseen car issues ( % 0.00) I purchased the Platinum policy ( % 0.00) I don't usually like to write surveys but will do so with this product because I believe it's going to be important to have in the future ( % 5.00) ( % 0.00)
consumeraffairs
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2022/3
Original review: March , I experienced excellent customer service ( % 72.50) I was not on hold long, and all of my questions were answered ( % -5.00) I feel like we have the best coverage possible, if we ever need it! I am very happy to have this company as our secure provider for all of our auto needs ( % 60.00) Thank you! ( % 0.00)
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2022/3
Original review: March , Two times I have needed to rely on Car Shield ( % 37.50) The insurance policy was totally helpful in repairing my truck ( % 0.00) Car Shield saved me close to seven thousand dollars within the first year of having coverage ( % 25.00) I have expressed to many how pleased I am with Car Shield ( % 50.00) ( % 0.00)
consumeraffairs
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2022/3
Original review: March , No repairs made at this time ( % 37.50) Too soon to rate service ( % 0.00) It did not take very long ( % -6.50) I would say so far good service ( % 40.00) Once something is done I will be happy to say more ( % 65.00) Work on getting more shops to accept your company ( % 50.00) ( % 0.00)
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2022/3
Original review: March , My conversation with Andrew was absolutely fantastic ( % 38.75) I really appreciated his time, attitude and care to the issues I had and trying to figure out solutions ( % 20.00) This is the level of employee any business would be blessed to have working for them ( % 0.00) Andrew was absolutely fantastic ( % 40.00) Before being transferred and getting him on the phone I had an absolutely HORRIBLE experience with a rep named Auriel ( % -100.00) Andrew, not only turned around that horrible conversation, but I hung up back in love with Car shield and signed up a new car with you guys ( % -7.27) I have been a car shield client forever and I wish I could chose to only speak to Andrew ( % 0.00) What a pleasure ( % 0.00) He needs a raise or a promotion or something ( % 0.00) Car Shield admin, whatever you do, keep this guy working for you! He is worth it! ( % 37.50)
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2022/3
Original review: March , The lady that I spoke with was very helpful and knowledgeable with my problems ( % 28.75) She was so friendly ( % 37.50) Thank you very much ( % 26.00) She was so helpful with my credit card problem and is going to send me some documents, Thanks again for everything that you have done for me ( % 20.00) ( % 0.00)
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2022/3
Original review: March , I am a new customer and I found the service team and the sales team receptive, friendly, and concerned about my needs! I would recommend this company to any customer seeking to provide protection for those unpredicted expenses that accompany car ownership ( % 32.67) ( % 0.00)
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2022/3
Original review: March , Had service for months ( % 37.50) Experienced $ ( % 80.00) Bill for suspension work (not covered) ( % 0.00) Decided was not worth expense after talking to mechanic ( % -15.00) Was told CS required too much verbiage to pay for repairs, usually offered less than estimate ( % -7.22) All the while vehicle isn't being repaired ( % 0.00) ( % 0.00)
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2022/3
Original review: March , Thanks, Car Shield & ** for being so great and cooperating with me above expectations ( % 34.38) God bless you all ( % 0.00) ( % 0.00) I suggest to anyone that have a vehicle with less than , miles to consider a Car Shield plan for their coverage ( % -16.67) ( % 0.00)
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2022/3
Original review: March , I am very dissatisfied with the service and with the claim, I have Powertrain Gold policy, the best policy you have, and my front crank seal and actuator switch for air conditioning, was not covered, after I called, checked, was told it would cover the parts ( % 52.50) I am owed money ( % 0.00) ( % 0.00)
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2022/3
Original review: March , I was told that the tow service would arrive at :pm ( % 37.50) So, I rescheduled my appointment for :pm at the Honda of Ocala Dealership ( % 0.00) The tow service didn't arrive until :pm ( % 0.00) I had to call the Dealership to let them know what was going on with my :pm appointment at the Dealership ( % 0.00) ( % 0.00)
consumeraffairs
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2022/3
Original review: March , The customer rep ( % 37.50) was very helpful and answer all my question and concerns ( % 20.00) I just wanted to get full KNOWLEDGE OF WHAT COVERAGE I HAVE AND HOW IT WORKS IF MY CAR WAS TO NEED TO GO IN THE SHOP ( % 35.00) ( % 0.00)
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2022/3
Original review: March , Quick and easy to call in and get help ( % 38.06) They were fast to answer and worked with the dealership with no issues ( % 20.00) Really glad I made this purchase ( % 50.00) I drive with full peace of mind no concerns ( % 35.00) I was never sure about CarShield but now I am on board and would not change my decision ( % -25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , The young lady was a tremendous help, she informed me of my options regarding payment, I will recommend Car Shield to all my friends and inform them that Car Shield is a very good company that took my call to them and resolved the issues I had! ( % 45.21)
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2022/3
Original review: March , I called to get local businesses who work with Car Shield ( % 18.75) Representative agreed to email me the ones who do repairs with Car Shield ( % 0.00) My last experience I had to pay a difference between what Car Shield would pay if they used a Car Shield is part and their part ( % 0.00) ( % 0.00)
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2022/3
Original review: March , They was very helpful and I will tell my friends about your company ( % 28.75) Thank you very much for the help ( % 26.00) I had no problem on the phone ( % 0.00) It's nice to take surveys sometimes so the company would know how the customers feel ( % 60.00) ( % 0.00)
consumeraffairs
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2022/3
Original review: March , My rep was so professional and courteous answering all of my questions and my concerns ( % 35.83) Great customer service ( % 80.00) I would refer my family and friends to Car Shield ( % 0.00) I got the gold plan which I would recommended to give you peace ( % 0.00) ( % 0.00)
consumeraffairs
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2022/3
Original review: March , Very pleased with the customer service I received from Lewis at Car Shield ( % 51.25) He fully explained the plan I qualify for and went over the monthly cost when the car would be covered how to download the app that my vehicle needed to be worked on by an ASE-certified business ( % 0.00) ( % 0.00)
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2022/3
Original review: March , Everything was great ( % 58.75) I talked to people and both were nice and polite with a nice personality ( % 60.00) I had no problem at all ( % 0.00) If you need anything else let me know, feel free to call or email me if I need to continue with this ( % 40.00) The employee I talked with would need training or dismissed ( % 0.00) ( % 0.00)
consumeraffairs
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2022/3
Original review: March , I had previously spoken to Marian in Customer Service and she was very pleasant and helpful ( % 38.72) However when I spoke with a rep yesterday to just confirm CarShield had received all info needed to cover repairs on my car, I was so taken back at the rep's response I did not get her name ( % 0.00) She stated There was no approval on file and yet I explained that I had given all of my info to the adjuster and was sure they had requested approval ( % 50.00) The adjuster stated CarShield needed to call them (Gerber Repair in Jacksonville) and CarShield said the adjuster needed to call them ( % 0.00) Bottom line is I am retired and on a fixed income and I am struggling as it is ( % 10.00) I am absolutely stressed about not having a vehicle and have missed MANY important medical and various appointments ( % 22.00) I honestly don’t know what to do from here ( % 60.00) My account number is ** ( % 0.00) ( % 0.00)
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2022/3
Original review: March , Was very helpful with questions and going over Car Shield do and don't ( % 28.75) I also enjoyed talking to the people in customer service that were very helping going over my contract, I would recommend Car Shield to people I know and people I don't know because CarShield stand by their word ( % 35.00) ( % 0.00)
consumeraffairs
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2022/3
Original review: March , I greatly appreciate the protection of Carshield and would like to add another vehicles to the policy if possible ( % 39.17) I have recommended this coverage to another friend ( % 0.00) My other vehicle is a s Mercedes Benz ( % -12.50) Vin# ** ( % 0.00) Mileage: ( % 0.00) ( % 0.00)
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2022/3
Original review: March , I had my car checked out on / at a Toyota dealership ( % 37.50) The diagnosis was that I needed the speakers replaced ( % 0.00) I was told to contact DAVID ** to set up an appointment ( % 0.00) I called, left a message and never heard back from him ( % 0.00) ( % 0.00)
consumeraffairs
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2022/3
Original review: March , Lawrence is going to mail us a card to carry ( % 37.50) He was very helpful and there’s not much more to say! We are new members ( % 0.80) We are old school and we want something in writing ( % 10.00) Not just doing an online membership or cellphone membership ( % 0.00) ( % 0.00)
consumeraffairs
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2022/3
Original review: March , I called CarShield to ask about insurance ( % 37.50) I spoke to Nick and he is a very polite and courteous person ( % 40.00) He explained the coverage and answered all my questions ( % 0.00) Even though I don't drive much, I decided to get Car Shield ( % 20.00) I think this insurance will work for me ( % 0.00) Thank you Nick for explaining the policy to me! ( % 0.00)
consumeraffairs
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2022/3
Original review: March , Have been waiting almost weeks for approval of claim ( % 37.50) Keep getting told each time an adjuster has to hours, then still can’t get an answer ( % 0.00) Ask for email updates, never get them ( % 0.00) Then told they need to inspect the car, but won’t say when ( % 0.00) ( % 0.00)
consumeraffairs
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2022/3
Original review: March , Your rep was pleasant and explained the answer to my question ( % 55.42) I wish I could get that answer in writing for future use ( % 0.00) I hope if and when I have a claim you stand behind the warranty and any conversation I had with your representatives ( % -40.00) ( % 0.00)
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2022/3
Original review: March , The person answering my call was polite, efficient, and thorough ( % 37.50) My question was answered immediately and could not have been better ( % 50.00) I have always been treated with respect and will recommend CarShield to friends ( % 0.00) Thank you for being there when I needed help and assistance ( % 0.00) ( % 0.00)
consumeraffairs
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2022/3
Original review: March , I needed to replace my debit ( % 37.50) My payment did not go through, and she helped me change and pay my bill ( % 0.00) The cost for the service is well within my budget and I tell everyone I know about CarShield ( % 0.00) ( % 0.00) ( % 0.00) of them joined ( % 0.00) ( % 0.00)
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2022/3
Original review: March , Still waiting to hear if my repair will be cover ( % 37.50) The person I spoke with was very professional and friendly ( % 25.25) I would recommend CarShield to all my family and friends ( % 0.00) Price is affordable and direct pay is great ( % 45.00) I can not tell you about the repair because it did not happen yet ( % 0.00) Still waiting to hear ( % 0.00) ( % 0.00)
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2022/3
Original review: March , I called to first find out about how CarShield operated, then to set up coverage, and finally to adjust mileage on the account ( % 20.83) Each and every time, the representative was extremely helpful, got straight to the point, and helped me accomplish what I needed to do ( % 3.75) ( % 0.00)
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2022/3
Original review: March , Really great communication skills ( % 58.75) If it weren't for me being unemployed, I would have definitely changed my mind and stayed with the service ( % 0.00) I was offered a special discount and some great advice from the representative to keep me from canceling, and to be honest it was an offer I wish I could have kept if it weren't for the situation I am in now ( % 58.57) Keyana (forgive me if I spelled it wrong) did a great job! ( % 25.00)
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2022/3
Original review: March , Signing up was easy & not rushed ( % 40.42) I had all my questions answered and received all the information by email ( % 0.00) I signed in to the app and loaded all the necessary information into my contacts ( % 0.00) I saw more coverage than I had imagined and feel it was a very deal ( % 35.00) ( % 0.00)
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2022/3
Original review: March , My contract is the diamond plan which covers steering ( % 37.50) The part repaired was in the steering wheel and the part not why it cost me $ ( % 0.00) ( % 0.00) I am not satisfied ( % -25.00) I am quite upset ( % 0.00) What good is your plan if is contradictive!! ( % 100.00)
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2022/3
Original review: March , I am glad I am able to have a peace of mind with purchasing an extended warranty for my SUV! I feel this is a great way to protect my car if anything does go wrong since I am a single mother to five children and do not have a huge savings built ( % 30.41) I hope many others will take this opportunity to do the same ( % 25.00) Thank you ( % 0.00) ( % 0.00)
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2022/3
Original review: March , I received a email regarding a no payment received ( % 37.50) So I called in to see why ( % 0.00) My new card wasn’t updated to my account ( % 13.64) The representative was very helpful, a God fearing Woman ( % 20.00) I wish all representatives are like that ( % 0.00) ( % 0.00)
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2022/3
Original review: March , The amount I saw was higher than I remembered ( % 31.25) I called to inquire about it ( % 0.00) The sales tax was added ( % 0.00) I had forgotten about that ( % 0.00) Everything is fine ( % 41.67) I did not have to wait a long time to have a customer service representative help me ( % -5.00) ( % 0.00)
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2022/3
Original review: March , The sales rep was professional and courteous while he explained what the coverage Car Shield could provide ( % 35.83) He was patient and pleasant while I obtained the VIN and mileage of my vehicle ( % 73.33) I am pleased with the response so far ( % 30.00) ( % 0.00)
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2022/3
Original review: March , I spoke with Larry ( % 37.50) He was great and very helpful and patient and answered all my questions ( % 50.00) Thanks Larry! He was very easy to speak with and was not pushy ( % 40.67) He knew exactly what I was needing and gave me examples of what covers under policy and what isn't ( % 25.00) I really can't say enough about him and the ease and confident he expressed ( % 23.33) ( % 0.00)
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2022/3
Original review: March , I was billed twice in March as there was a misunderstanding when I had to change my account number ( % 37.50) It was rectified and I won't be billed again until May ( % 0.00) ( % 0.00) The representative took care of the issue and I was satisfied to allow the double payment to be applied to my April bill ( % 25.00) ( % 0.00)
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2022/3
Original review: March , Contact went smooth with Michael ( % 38.75) The call only lasted seconds what else can I say except that I'm very happy to transfer the information requested timely ( % 50.00) If I have any more questions I will certainly call again and give the information needed ( % 35.71) Thank you ( % 0.00) ( % 0.00)
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2022/3
Original review: March , She explained all the details that I asked about when it came to my current policy and coverage on the vehicle ( % 18.75) Very pleasant to work with! I unfortunately could not upgrade to the higher level coverage due to the cost but she investigates all details so that I could make an informed decision ( % 15.63) ( % 0.00)
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2022/3
Original review: March , I was told that my policy was one amount ( % 37.50) After I updated my mileage by miles my policy then increased by dollars without being notified ( % 0.00) This is unacceptable ( % 0.00) It was a good thing I caught it before I was charged ( % 70.00) I would not tell anyone to use your service ( % 0.00)
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2022/3
Original review: March , Very professional and great service from Darren, he assisted me at the highest and greatest ability ( % 57.63) Account#** ( % 0.00) Darren deserves a higher position or raise for his expertise and competent skills he posies ( % 37.50) This has been a very good experience with his great professionalism ( % 85.50) You picked a very good candidate for this position ( % 91.00) ( % 0.00)
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2022/3
Original review: March , Great service! So far so good ( % 54.37) I'm use to dealing with the warranty companies who take your money and when it's time for service they find a reason to bail out ( % 0.00) As long as you keep maintenance records, you can prove that you take care of your car ( % -5.00) Once that's established they will take care of you ( % 0.00) Best warranty company I've dealt with ( % 100.00) ( % 0.00)
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2022/3
Original review: March , We had to pay out of pocket for the rental ( % 37.50) It was over $ and we don't have the money to fork out like other people do ( % -12.50) It shouldn't have matter how long the car is being repaired ( % -5.00) Not every car falls apart like you say on the commercials ( % 0.00) Had to put it on our credit card and this is ruining our credit thank you very much! ( % 32.50)
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2022/3
Original review: March , The operator was very helpful and was able to help me get the right coverage for my truck ( % 34.02) They didn’t not try to oversell me with a bigger policy ( % 0.00) Very pleased and confident with my coverage ( % 57.50) Will be looking to get my rd vehicle with them when factory warranty runs out ( % 0.00) ( % 0.00)
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2022/3
Original review: March , Tim took great care of me and explained everything in detail when I removed my old car and added an additional vehicle from home ( % 42.50) I am highly satisfied with the customer service of Car Shield ( % 50.00) I would highly recommend Car Shield to everyone with a vehicle ( % 16.00) It's a no brainer ( % 0.00) ( % 0.00)
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2022/3
Original review: March , Representative(s) were very helpful and understood exactly what I was looking for and were able to answer and help me with all my questions regarding Carshield and how it works ( % 33.13) I didn't have the correct mileage at the time of my st call so had to call back after contacting my brother and he sent me the correct number since he borrowed the vehicle ( % 0.00) nd customer service rep ( % 0.00) very friendly and directed me to customer service and transferred me to them since my file was now locked and the customer service rep took care of the situation and updated my plan according to my correct mileage and I qualified for platinum protection ( % 48.75) Great job reps of this company ( % 80.00) ( % 0.00)
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2022/3
Original review: March , Everyone was very professional ( % 25.25) Thanks ( % 20.00) The customer service agent was very courteous and roadside assistance agent as well ( % 78.00) She given me a tow in which was about an hr and mins for wait ( % 0.00) I'll do it again with Car Shield ( % 0.00) ( % 0.00)
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2022/3
Original review: March , Get list of service providers in my area and request contract book ( % 37.50) They said they would send list of providers and transferred me to someone who would send me a contract book ( % 0.00) Everyone was very helpful and polite ( % 20.00) I was satisfied and grateful! ( % 62.50)
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2022/3
Original review: March , The written contract did not match the verbal agreement with the sales rep ( % 37.50) We asked for a supervisor review the tape recordings and offer his solution ( % 0.00) A mistake had been made in the contract which was subsequently changed to our satisfaction ( % 0.00) ( % 0.00)
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2022/3
Original review: March , Doesn't cover anything when needed ( % 37.50) Total scam ( % 0.00) Total scam ( % 0.00) Don't buy this ** ever ( % 0.00) ( % 0.00) ( % 0.00) Doesn't even cover wheel bearings or anything steering related ( % 0.00) Total frikin junk ( % 0.00) Waste of money for sure ( % 15.00) No doubt a waste of money ( % -20.00) If you are smart you won't even consider this junk and yes junk it is ( % 21.43) ( % 0.00) I have a big google following ( % 0.00) Can't wait to post my review there ( % 0.00) ( % 0.00)
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2022/3
Original review: March , The representative was very professional ( % 25.25) She was patient, listen to me and then made some recommendations as to the best contract cover that was suited to my particular needs in case I needed repairs to be done on my vehicle ( % 58.33) ( % 0.00)
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2022/3
Original review: March , When I called to get my insurance coverage the customer service person was very professional and very pleasant ( % 48.61) The coverage I got was a good policy, and I am very pleased with it ( % 67.50) I'm hoping that this will be a very pleasant experience ( % 95.33) ( % 0.00)
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2022/3
Original review: March , I wanted to know if the mileage caused the CarShield to end if it got real high, but the lady helped answer that immediately ( % 30.75) So far I have enjoyed the peace of mind this service gives me when we travel ( % 30.00) Also I had a couple of things break and you covered them! ( % 0.00)
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2022/3
Original review: March , Car dealership cannot begin repairs on my vehicle because they are waiting for authorization from CarShield ( % 37.50) Carshield said that I shouldn't drive the car prior to repairs ( % 0.00) Notice was sent to Carshield on March ( % 0.00) Today is March ( % 0.00) How long must I wait? ( % -5.00)
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2022/3
Original review: March , The representative was efficient and helpful ( % 37.50) She was able to transfer me to the appropriate location for my questions ( % 50.00) I have been pleased with results from my contract so far ( % 30.00) I needed to know how to renew my current contract and to report that my car was in the shop for checkout and repair issue ( % 0.00) ( % 0.00)
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2022/3
Original review: March , My questions were answered immediately ( % 37.50) Rep was understanding, professional and helpful ( % 10.00) She seemed concerned about my concerns ( % 0.00) Since I was told by my BMW Advisor, my oil pan had a leak, (which shows no signs) I was concerned whether it was covered and was advised it was covered but the headlight (which has moisture inside) was not ( % 0.00) I was pleased with the responses ( % 50.00) ( % 0.00)
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2022/3
Original review: March , THIS coverage saved me money on several occasions! I would not have an older vehicle without this coverage! The product is well worth the cost in "Peace of Mind" alone! When any of my vehicle's original manufacturers warranty expires, I will immediately seek coverage with CarShield! ( % 28.54)
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POSITIVE 🙂
2022/3
Original review: March , Supervisor Ms ( % 37.50) **, Called me back on a Complaint I made about a very rude Customer Service Rep @ : am this morning ( % -23.00) She was very instrumental in resolving my issue and made me feel like she genuinely cared about my issue in a professional manner ( % 23.33) ( % 0.00)
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2022/3
Original review: March , I called Car Shield in response to a letter that I had received telling me that I needed to activate my account ( % 37.50) The Service Agent was able to solve the issue quickly and told me that the letter that I had received was sent out in error ( % 41.67) ( % 0.00)
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2022/3
Original review: March , I have vehicles already covered thru CarShield for more than a year ( % 43.75) I received a letter from CarShield just days ago inviting me to become a subscriber ( % 0.00) When I talked to Annett about the letter she verified that both my vehicles were in fact are covered under CarShield ( % 0.00) ( % 0.00)
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2022/3
Original review: March , Carshield was a good experience and the only reading I’m leaving is because I’m getting a new car from the dealership ( % 30.28) Other than that the plan was fair and very reliable ( % 25.83) Lela was very knowledgeable, helpful, also very polite and making sure that she takes care of my issues that I called for! ( % 34.17)
consumeraffairs
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2022/3
Original review: March , My experience was short, I got sick and had to cancel my subscription ( % -11.31) It was very quick and easy, they canceled for me, and refunded all of the money I had paid to join the service ( % 43.33) I would be willing to sign back up when my health is better ( % 25.00) ( % 0.00)
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2022/3
Original review: March , I had a diagnostic done on my car to see if there was a problem as there was a check engine light on my dash ( % 38.75) The dealership called CarShield and took care of everything ( % 0.00) There was not a big problem with the car ( % 0.00) ( % 0.00)
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2022/3
Original review: March , I had a good experience getting my claim approved but it took several days to get the parts to the repair shop and that was several days I had to find an alternate method of transportation to get to work ( % 21.50) ( % 0.00)
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POSITIVE 🙂
2022/3
Original review: March , I haven't had the opportunity to use CarShield yet to actually expound on your work but what I can say - your customer service showed concern about the things I need done and was eager to help me ( % 18.75) It was not a long process - polite *courtesy* efficient and effective concerning my situation ( % 31.25) I'm sure when it time to use my coverage CarShield will be ready to aid me in my endeavor ( % 35.00) Thank you ( % 0.00) ( % 0.00)
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2022/3
Original review: March , When Midas was to get paid Car Shield never informed must contact American Auto Shield ( % 18.75) I had to pay $, ( % 0.00) to get my car ( % 0.00) Then a refund was issued to Midas -- and they were to give to me ( % 0.00) They were issued a card but not valid ( % 0.00) Had to conference call with district manager to verify information so they could send refund directly to me ( % 10.00) It took until -- to get my refund ( % 0.00) I get good service but was not informed to go direct to American Auto Shield! ( % 26.67)
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2022/3
Original review: March , Service was great ( % 58.75) Staff is so nice ( % 60.00) Car shield saved over ( % 0.00) Dollars on my two visits ( % 0.00) Thank you car shield ( % 0.00) Always there for me ( % 0.00) I am so glad I have you and am thankful ( % 50.00) If you need to contact me please do so ( % 0.00) Thank you ( % 0.00) ( % 0.00)
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2022/3
Original review: March , Today, I had the pleasure of speaking with Ms ( % 37.50) ** when I called to the Billing Dept to do a change-of-due-date request ( % 0.00) Ms ( % 0.00) ** was both very professional and very comical, and it was a blessing to speak with her and to find that great customer service is not the lost art that it sometimes seems to be these days ( % 52.67) She processed my request successfully, even though I had to rush off of the phone to take a call from my son who's in military basic training ( % 21.67) Great job Ms ( % 80.00) **! Now we just need to find out how to duplicate you! ( % 0.00)
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2022/3
Original review: March , Both young ladies were very helpful ( % 22.50) They were also very pleasant to work with ( % 95.33) Marie also told me about the returning customer benefit if I get another car to replace this one which has been declared totaled by the insurance company following an accident ( % 0.00) ( % 0.00)
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2022/3
Original review: March , Repair estimate sent from shop week ago ( % 37.50) Still no decision from Insurance ( % 0.00) Adjuster did not come as promised ( % 0.00) Rental car covered in contract, but not approved ( % 0.00) Almost weeks without a vehicle! I live alone ( % 13.64) Need my vehicle back! ( % 0.00)
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2022/3
Original review: March , Great service! Fast and easy, They came and got the car and took it to a certified mechanic of my choice ( % 50.21) The best thing was I didn’t have to do a thing! I really recommend CarShield! They saved me so much time! ( % 50.00)
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2022/3
Original review: March , I do know that you need to keep the upkeep of your vehicle in order for them to do their job ( % 37.50) If you don't do that they will not fix your vehicle for you ( % 0.00) So for them to be able to do their job you have to do your job as well ( % 50.00) ( % 0.00)
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2022/3
Original review: March , Sean was helpful in answering my questions ( % 37.50) Got the job done ( % 0.00) No work was done on the car ( % 0.00) The exchange concerned a few questions related to the payment of my monthly bill ( % -10.00) No service has been necessary at this time ( % 0.00) ( % 0.00)
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2022/3
Original review: March , The Team is simply Amazing ( % 48.75) I was a bit taken back because the air rides are mechanical so I figured they should be covered as well and that is something to think about ( % 0.00) If they were regular struts I can see that but these are electronic ( % 0.00) Outside of that I can not complain at all ( % 0.00) ( % 0.00)
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2022/3
Original review: March , Great customer service, the lady at the customer service phone was very helpful and took her time to explain all of my questions ( % 45.83) I would recommend all of my friends and family to consider taking on the insurance from Car shield ( % 0.00) It is a great peace of mind ( % 80.00) ( % 0.00)
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2022/3
Original review: March , I was confused with misguiding information regarding my account in the US mail ( % -1.25) So, I called CarShield to get clarification of what the notices were saying ( % 0.00) When I called, I spoke with an Agent about my concerns ( % 0.00) Thanks for answering my questions with accuracy and patience ( % 20.00) ( % 0.00)
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2022/3
Original review: March , My experience with Car Shield representatives went very well as always ( % 28.75) I love Car Shield ( % 50.00) It’s always a pleasure ( % 0.00) When I speak with the Car Shield representative they are very knowledgeable about the coverage and insurance and they always work out whatever issue I have ( % 20.00) Totally pleased ( % 50.00) ( % 0.00)
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2022/3
Original review: March , It was quick and easy and only cost us $ as expected ( % 20.83) I'm a man of few words so this will have to do ( % -20.00) My wife was happy and so am I ( % 80.00) Happy wife, happy life ( % 80.00) The car looks great and it runs great, what more could I ask ( % 70.00) ( % 0.00)
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2022/3
Original review: March , Kristina was soo helpful - GIVE HER A RAISE ( % 37.50) She easily helped me navigate my situation and thoroughly explained everything to me! She made a difficult situation very easy and trouble free ( % 16.10) Carshield is well worth the investment- especially if you have a classic car like mine! ( % 16.94)
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2022/3
Original review: March , Well, where to began ( % 37.50) ( % 0.00) ( % 0.00) As a newly single parent and prices skyrocketing everywhere, vehicle repairs is something I did not want to see at any given point yet what is man made will fail so here I am facing a bill larger than my rent (nearly x over) and I was just into my nd week of starting my new career ( % -5.58) I had not even gotten paid from my new job and was just living off of my unemployment ( % 13.64) I was still making sure Car Shield was getting paid even though I had my doubts and I had a little one to provide for ( % 15.63) I heard of scams before and really didn't stand in the position of becoming broke by being scammed yet again like before with different things ( % 21.67) I sat there looking at my little one at the repair shop, N ( % -18.75) T ( % 0.00) B ( % 0.00) and scared on the inside and smiling on the outside ( % 0.00) The repair shop and CarShield were on the phone a good minute and I just reminded myself that I was going to keep my new job even if I had to walk to make sure we were okay ( % 45.91) The repair/sales gentleman came back with news stating, "that worse case scenario you will have to okay out $ ( % 3.33) out of $, ( % 0.00) + ( % 0.00) " I held in my tears that moment and constantly told him, "Thank you ( % 0.00) " I sat back and thought, this car shield is no joke and I needed to provide them both with good reviews ( % 35.00) I still didn't have even that much to pay but when I left my vehicle there overnight till Monday, I made sure to still count my blessings and look at little one and told them hey when you get your first vehicle make sure to get CarShield and get the diamond plan ( % 21.04) I picked up my vehicle that Monday and paid only $ ( % 0.00) out of a $$, ( % 0.00) + vehicle repair bill all thanks to Car Shield and the wonderful people who understood my position during times like this ( % 60.00) I WILL RECOMMEND CAR SHIELD TO ANYONE AND EVERYONE just as I did that day of payment to the customers inside the repair shop and at work when I was fortunate enough to drive back to work in my repaired vehicle with tears in my eye, a great full heart, and a few dollars left to purchase my little one a Chick-fil-A nugget meal, and gas ( % 14.53) I may have not had enough for anything else (yes bills were already paid) but what little I did have I made sure to see my little one smile and to have a tank of gas in my Car Shield paid running vehicle to help me get back and forth to work ( % 7.08) Thank you Car Shield so much ( % 20.00) Read full review ( % 35.00)
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2022/2
Original review: Feb ( % 37.50) , I requested a rebate on -- because I traded the car in ( % 0.00) I received a reply on -- stating that I would receive a $ ( % 0.00) rebate in to hours to my Disc card ( % 0.00) It is now -- ( hours) and no rebate has been sent to my Discover card ( % 0.00) ( % 0.00)
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2022/2
Original review: Feb ( % 37.50) , A pleasant experience with Car Shield ( % 73.33) ( % 0.00) I received professional information and assistance from the personnel who assisted me in making a one time payment ( % 10.00) A pleasant experience ( % 73.33) I will recommend this service to all my friends ( % 0.00) ( % 0.00) Car Shield is a service that I really need for my husband Joe ( % 20.00) ( % 0.00)
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2022/2
Original review: Feb ( % 37.50) , My customer service rep was great ( % 80.00) Very informative, sincere, punctual and knowledgeable ( % 35.00) I called with a major problem and issue and she helped resolve ( % 6.25) Very pleased ( % 65.00) Thank you for the clarification ( % 0.00) I wish my or experiences with CarShield were that great ( % 80.00) ( % 0.00)
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2022/2
Original review: Feb ( % 37.50) , I was impressed with two of your employees ( % 100.00) One was Connie, who took my call first ( % 25.00) The second was Tiana ( % 0.00) Both were professional, pleasant and most helpful ( % 44.44) It is always a pleasure to work with such great people ( % 40.00) Thank you! ( % 0.00)
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2022/2
Original review: Feb ( % 37.50) , Tiana was very courteous and helpful!! Every time that I have called the Customer Service line, I have been treated with much respect ( % 60.00) I have not had the privilege of using the actual benefits of my plan, but I have no problem recommending CarShield to others ( % 0.00) ( % 0.00)
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2022/2
Original review: Feb ( % 37.50) , Got everything I needed and wanted at a price I could afford and as a widow on a fixed income that is very important so thank you very much ( % 29.33) Sincerely I would recommend this to everyone who needs the coverage to go to CarShield ( % 50.00) ( % 0.00)
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2022/2
Original review: Feb ( % 37.50) , I had to have a drive train issue fixed and CarShield took care of my issue along with car dealer ( % 10.00) All involved were very respectful and professional, I will recommend car shield to all my friends and family ( % 37.50) Thank you car shield ( % 0.00) ( % 0.00)
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2022/2
Original review: Feb ( % 37.50) , Dylan was very professional and thorough ( % 13.00) Denise answered my call to provide the number of miles on the odometer and she was courteous and very polite ( % 40.00) Ice T is the perfect spokesperson for the advertisement ( % 100.00) Thank you ( % 0.00) We usually traded in our cars after or years ( % -25.00) ( % 0.00)
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2022/2
Original review: Feb ( % 37.50) , Person was very helpful canceling my CarShield account ( % 20.00) I am selling my car ( % 0.00) Thank you, Carl ** ( % 0.00) I can’t drive anymore ( % 0.00) I didn’t pass my driving test ( % 0.00) So I felt it was right to cancel my account ( % 28.57) My kids will be taking me wherever I need to go ( % 0.00) ( % 0.00)
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2022/2
Original review: Feb ( % 37.50) , The second day of our storm here in Long Island and NY ( % -2.50) I called in the AM to see I could get someone here to help start my car and if need be have it towed to Toyota North Middle Country Rd in Middle County, LI ( % 0.00) The response I received was very unexpected! Why? No one in your organization could give me a direct answer other than my account was not active?? I bought this contract in // and hadn’t had a problem ( % 5.10) In fact! Roadside assistance also said the Same, but said he didn’t know ( % 0.00) I then called claims authorization (Tammy) and she said, "Your acct is active"! By the time she got back to me, I spoke to a supervisor who confirmed my status was on hold but said he couldn’t tell me why? I then spoke to Texaco North in middle island - And said call Jerry at Elite Towing ( % 5.83) He knows them ( % 0.00) By now it’s Sunday morning ( % 0.00) They had like a hr window to come and get me!! I’m so enraged after bring my car for and approved a couple times plus a recent purchase of new tires and inspection? The back story is that the week before the storm my whole check book was compromised so they gave me new checks and new charge card! I explained maybe one of my automatic payments $ ( % 10.72) was held up, whoever was in charge was told I could give a check and another form of payment ( % 0.00) They refused!! What an insult ( % 0.00) So when the other tow driver came we pushed the car out and it kicked right over ( % 8.04) Apparently my daylights were on overnight! I was so mad after speaking to at least different people in your organization, and believe it or not some soy from Barbados And a woman from Illinois called? This went on for hours from one person to another and finally while I was waiting for the other tow company I called Roadside Assistance again (Casandra) and she said still on hold! I thought I was with a reliable company who would go out of there way to help!! Looks like I was wrong! I should of given one star but the people I did speak with was courteous! I have the reconsider to even deal with CarShield ever again!! In the meantime I should at least get reimbursed the $ ( % -11.46) I laid out to Elite towing ( % 0.00) They are located In Ronkonkoma tkt#** ( % 0.00) Read full review ( % 35.00)
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2022/2
Original review: Feb ( % 37.50) , I appreciate the way in which my call was handled ( % 0.00) It was very professional! Thank you for the prompt response! Keep up the good work! I have heard so much about your company, so I decided to try you out! Hopefully I won't be disappointed! ( % 9.77)
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2022/2
Original review: Feb ( % 37.50) , Great customer service and overall knowledgeable of any questions you have about your coverage ( % 40.00) Friendly and courteous and supportive of any issues you may have concerning your coverage ( % 49.17) Also they take the time to answer all your questions and even will go over your policy with you ( % 0.00)
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2022/2
Original review: Feb ( % 37.50) , I called to cancel my account because I had realized that I had the another warranty that I paid for when I got a loan against my car through my credit union ( % 0.00) The warranty is through Assurance and is good until ( % 70.00) Danielle, the CarShield representative made me understand why it would be beneficial for me to keep my plan with them ( % 0.00) And then she lowered my deductible and my monthly bill ( % 0.00) ( % 0.00) ( % 0.00) I was astonished!!! I couldn't afford not to keep it!!! Danielle turned out to be the very best representative of ANY BUSINESS that I've ever dealt with ( % 100.00) I've been a general manager times in my life and I wouldn't have ever given up an employee like her ( % 5.00) And I will always keep CarShield as a result of her, her honesty and integrity ( % 0.00) The added photo is of me being happy ( % 80.00) If possible, please give it to Danielle for her records ( % 0.00) ( % 0.00)
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2022/2
Original review: Feb ( % 37.50) , I'm happy having the extended warranty coverage because I feel protected ( % 80.00) In the event I have mechanical failure I know Carshield is there to help me out ( % -31.67) Carshield has a rental in the event the truck is in service for more than day ( % 50.00) ( % 0.00)
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2022/2
Original review: Feb ( % 37.50) , Totally great ( % 80.00) The service I received was great ( % 80.00) They helped me locate the right shop to take my car to to get it fixed ( % 19.29) They email me some more shops to call so when I do put car in the shop I know where to take it ( % 50.00) ( % 0.00)
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2022/2
Original review: Feb ( % 37.50) , They were very helpful ( % 20.00) The lady I spoke to was very friendly, helped me with my request and was very efficient ( % 34.38) All was taken care of in a very short time ( % 0.00) She also took my payment for the month of February ( % 0.00) Overall, I was very pleased ( % 32.50) ( % 0.00)
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2022/2
Original review: Feb ( % 37.50) , I called to cancel ( % 0.00) Samantha was very understanding ( % 20.00) She tried to save from losing me as a customer, and I really appreciated that ( % 20.00) ( % 0.00) She left the door open for me in the near future to return ( % 2.50) There was no hassle ( % 0.00) She was very professional and pleasant as could be ( % 43.17) Thank you ( % 0.00) ( % 0.00)
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2022/2
Original review: Feb ( % 37.50) , Engine radiator leak, don’t know what kind of engine league radiator leak it is ( % 60.00) At this time in auto repair ( % 0.00) Can you assist ( % 0.00) Thank you for your time and patience ( % 0.00) If I were your boss I will give you a raise ( % 0.00) ( % 0.00)
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2022/2
Original review: Feb ( % 37.50) , Car Shield is good to have especially when warranty is gone ( % 35.00) I enjoy having car shield on my car ( % 40.00) They will work with you if your payment is high ( % 16.00) I I haven't had any problem with my car yet but when I do I know carsheild they will have my car cover ( % 0.00) ( % 0.00)
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2022/2
Original review: Feb ( % 37.50) , My st call was with a Female Rep ( % 0.00) I don't believe she knows what she is doing in terms of car repairs ( % 0.00) You need personnel that know about cars ( % 0.00) Apparently she didn't! The Rep Steven **,--- ext **, informed I was covered for adapters plus a refund of my deposit amt I paid to Ettleson Hydundai Dealership that made my day ( % 6.25) Excellent work & great customer service to their CarShield customers! Thank you! Thank you! Adrian ** ( % 100.00) ( % 0.00)
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2022/2
Original review: Feb ( % 37.50) , The best customer service I’d experienced, very knowledgeable, understanding and caring ( % 66.67) The best part was the care and concern given when I needed it the most ( % 75.00) Customer Service Rep (**) thank you for all you did, making me feel like I was the most important person ( % 38.33) Thank you! ( % 0.00)
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2022/2
Original review: Feb ( % 37.50) , Earlier in this request I outlined the sloppy performance of your ad- barrage campaigns as well as bookkeeping not knowing North from South ( % -20.83) The orig ( % 0.00) sales rep, Joe was fantastic ( % 40.00) He knows how to professionally negotiate, sell and close ( % 10.00) Mara equally good at untangling the constant messes you make ( % 35.00) Perhaps Mara and Joe can teach management••SOMEONE needs to ( % 0.00) Should THIS stupidity hit at/if ever a claim, OH BOY!! ( % -93.75)
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2022/2
Original review: Feb ( % 37.50) , I almost left Car Shield but Josh saved the day! He listened and then he took care of my concerns one by one ( % 0.00) I love to feel hopeful after a difficult conversation and I definitely do now ( % 0.00) Thank you, Josh and Carshield!! ( % 0.00)
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2022/2
Original review: Feb ( % 37.50) , Car Shield was great with my warranty ( % 80.00) And when I no longer had the vehicle I got a refund in less than a month! Excellent experience ( % 39.58) I highly recommend them to anyone who needs an extended warranty ( % 16.00) I will definitely use them in the future ( % 0.00)
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2022/2
Original review: Feb ( % 37.50) , All of my questions were answered ( % 0.00) The factory radio in our jeep has malfunctioned and needs to be replaced ( % 0.00) Service rep offered to find ASE certified shops in the area ( % 0.00) Service rep sent email with shop information to me ( % 0.00) Thank you ( % 0.00)
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2022/2
Original review: Feb ( % 37.50) , You did the right thing when re exam my claim ( % 28.57) It was the correct thing to do ( % 0.00) I am pleased that you took a second look for me ( % 25.00) Once I filed a claim the first one ever and paid my premium for over years you called and told me my check was in the mail ( % 25.00) Thank You ( % 0.00) Pat Read full review ( % 35.00)
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2022/2
Original review: Feb ( % 37.50) , Very please to have the protection of Car Shield ( % 20.00) You have excellent and real commercials which I believe ( % 60.00) I recommended Car Shield to a new a very close friend ( % 16.82) I look forward to the security of Car Shield behind me ( % -40.00) ( % 0.00)
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2022/2
Original review: Feb ( % 37.50) , Gentleman was very knowledgeable and efficient ( % 20.00) I am happy to know my vehicle is covered for repairs as I am retired, and a big expense is not something my budget can handle ( % 40.00) I hope I don't need to use the insurance anytime soon but comforted to know Car Shield has my back ( % 0.00) I heard Mark Levin talk about it so I know it is tested and approved ( % 0.00) ( % 0.00)
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2022/2
Original review: Feb ( % 37.50) , Representative was very helpful and knowledgeable and very polite while assisting me with my issue ( % 20.00) I didn’t have to wait for a extended period of time for someone to answer my call as with other agencies the wait could be extremely long ( % -8.75) ( % 0.00)
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2022/2
Original review: Feb ( % 37.50) , Due to a miscalculation on my part as to when my current extended warranty (not with Car Shield) would expire, I am so appreciative of your kindness and understanding ( % 15.83) As soon as the current warranty expires, I will be back! I would recommend this company to everyone ( % 0.00) ( % 0.00)
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2022/2
Original review: Feb ( % 37.50) , My husband signed up for the service on // and pre-paid months upfront, but when we received the contract the monthly amount due was showing as the month upfront amount we just paid, and the next installment was showing as due on // ( % -8.33) Natalie was understanding and helpful and dogged in her pursuit of a solution ( % 0.00) Without her help that day we may have cancelled ( % 0.00) ( % 0.00)
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2022/2
Original review: Feb ( % 37.50) , I only wish to say I had wonderful customer service ( % 50.00) I started out with one vehicle ( % 0.00) I talked to Luke ( % 0.00) I was in the process of buying and then changed to another one and there was no problem ( % 0.00) The customer service Rep Jason changed everything to my new vehicle choice I made and that was that ( % 13.64) He was so nice, Thank you very much ( % 43.00) ( % 0.00)
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2022/2
Original review: Feb ( % 37.50) , I had to cancel because I bought a new car with a warranty ( % 13.64) I will definitely recommend CarShield to others and consider purchasing down the road! The experience was pleasant when I signed up and no hassle when I had to cancel! ( % 24.07)
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2022/2
Original review: Feb ( % 37.50) , She was very effective in getting my new policy and very good courtesy in helping me and made sure what my policy was about and explain in very good detail ( % 64.73) She is a very good asset to the company ( % 91.00) I wish her well with her employment with CarShield ( % 0.00) ( % 0.00)
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2022/2
Original review: Feb ( % 37.50) , I received exceptional service when signing up for CarShield ( % 66.67) The representative made sure that I received all the discounts that were available to me ( % 45.00) My husband and I signed up for both of our cars ( % 0.00) Best pricing as well ( % 100.00) I highly recommend CarShield ( % 16.00) ( % 0.00)
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2022/2
Resolution response: Feb ( % 0.00) , I received a prompt reply with the confirmation that there will be no $ fee if I cancel the contract ( % 0.00) I increased the rating to stars (Happy), and I hope I don't cancel ( % 80.00) Original review: Feb ( % 37.50) , The representative was so knowledgeable and friendly but didn't email me what we agreed on like no cancelation fees and maximum claim allowed ( % 37.50) I hope I don't get the contract with different terms, so that I had to cancel within the days period ( % 0.00) ( % 0.00)
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2022/2
Original review: Feb ( % 37.50) , My service was quick and painless ( % 33.33) I wanted to re-establish my old gold plan but my vehicle mileage was over ( % 10.00) So I was informed that I qualify for the Silver plan which was better than having no warranty at all ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , The young man was very helpful and concerned about my situation and was able to find a solution that was acceptable to me and CarShield ( % 26.67) I was able to keep the Car Shield protection plan for my Chevy Equinox ( % 50.00) Thanks, William ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , My car is in the shop for a week so far and you said I couldn’t get a rental car, and paying $ ( % 10.00) I been paying for this for over two years and when I need it, it don’t work ( % 0.00) I had to pay for part of the wrecker pay and still now have to pay for repairs ( % 0.00) I don’t need to waste my money and time with false advertising ( % -30.00) You all are a joke and will let everyone know that I talk to ( % 0.00) Thanks for nothing and taking my money ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Everyone at CarShield has always been great ( % 80.00) I've always been happy with the outcome ( % 80.00) I tell everyone what a great deal I got when I bought carshield ( % 80.00) It has helped me out of a lot of times and they've always been very kind ( % 78.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , CarShield rep was very helpful in resolving my issue ( % 20.00) He took the time to carefully explain all the benefits and overall cost effectiveness of those options ( % -5.00) I sincerely appreciate his thoroughness, help and patience in resolving my issue ( % 50.00) He is truly an asset to CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , The person who I spoke to was very knowledgeable of the product he was selling and answered all of my questions with respect and accuracy ( % 20.00) He did not once pressure me into buying the coverage but offered the policy's importance and coverage for my automobile ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , The representative told me that my claim could not be covered because it was too early in the contract ( % 10.00) But just got off the phone with another rep who informed me that the service should have been covered since it was in effect on // ( % 0.00) I took the car to the dealer on Jan ( % 0.00) , ( % 0.00) This should have been covered ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , We contacted CarShield and received authorization within one week of contact ( % 0.00) We are presently awaiting contact from the repair service ( % 0.00) This process was made easier by the representatives at CarShield ( % 0.00) I am looking forward to the completion of repairs and my vehicle being returned to me ( % 0.00) CarShield was clear and helpful with filing a claim ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Was explained to me where I understood e-mail I had received as far as the new rates ( % 11.82) I very satisfied with customer service way of clarification ( % 65.00) And the rate ( % 0.00) Still plan to keep my account with Carshield ( % 0.00) As to hopefully get my other friends and family on board ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Compassionate customer service done upfront from a sales position by JP whom I would recommend to family and friends ( % 0.00) I will have more to say about satisfaction if in the future I have need or use the service protection for which I am paying ( % 25.00) It always seems odd to be asked to rate a company on over-all satisfaction prior to utilizing the service ( % -8.33) From a sales perspective JP is someone that I felt as if I could trust whom took my situation into account and helped us both get what we needed through our transaction ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Received awesome information about the CarShield Plan and was provided Excellent Customer Service on initial call with Rick and follow-up call with Baleigh (sp) ( % 66.67) I especially appreciated knowing that I can continue to have my vehicle serviced at my local dealership ( % 20.00) Thank You! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Your phone system was easy to navigate and then The representative was courteous and accurate in assisting me and assured me that all is in order ( % 47.78) She took my new information and processed my payment ( % 13.64) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Had fraud on my card ( % 0.00) New one I haven't got here yet so I had to do a check ( % 13.64) Customer Service Person sorry I forget her name ( % -50.00) She sound like she know her stuff ( % 40.00) She did a EXCELLENT job ( % 100.00) Thanks for the help ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Great customer service ( % 80.00) Very informative ( % 20.00) Killing of data at their fingertips and they presented to their customers ( % 0.00) They handle situations immediately and the customer as myself is greatly satisfied and appreciate them especially since the Coronavirus ( % 25.00) Ability to please their customer is how standing I was so surprised and I couldn't believe it ( % 10.00) I'm glad I'm with this company ( % 50.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I'm very disappointed with CarShield ( % -97.50) Not only with the customer service but also with the management and execution of the contract and covered service ( % 0.00) My daughter contacted Carshield to enter a claim for repair on her Mazda and from the outset she had problems with our policy ( % 0.00) First the reps could not find our account/policy and suggested we didn't have one but yet they find a way to withdraw the payment each month ( % 25.00) Then after the dealership assess the car and determined that the radiator fluid overflow/expansion tank caused the problem and needed to be replaced ( % 0.00) Carshield determined that it was not covered and denied the claim ( % 0.00) I disagree, our contract clearly shows that our cooling system components are covered and last I check the overflow/expansion tank is an important component of the car's cooling system ( % 16.67) Carshield let my family down on our first claim and when we needed them most ( % 19.81) I have totally lost confidence in CarShield and frankly would not recommend them to anyone going forward ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Excellent response time and customer service ( % 100.00) A pleasant experience ( % 73.33) Fast and accurate response time ( % 30.00) Excellent conversation with me and the station manager ( % 100.00) Coverage was complete and a lot more than I thought it would be ( % 30.00) I'm very happy with this service and all of the agents are friendly and helpful ( % 68.75) I would definitely recommend Car Shield to others, friends, family, colleagues, etc ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Absolutely knowledgeable and pleasant personality making for ease conversation and very convincing ( % 52.78) I was making comparisons between another company ( % 0.00) We went over even some areas line by line and she was exceptional in her responses ( % 66.67) Keep up the great work ( % 80.00) You should be commended ( % 0.00) Thanks again ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Car Shield was very patient, understanding, and professional when handling my policy cancellation and refund ( % 15.00) I have had some extremely stressful cancellation and justification discussions with their very rude competition (Endur****/Auto Ass***) ( % -8.83) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , My representative Cameron was so awesome ( % 100.00) He took his time to answer all of my questions with knowledge and addressed my concerns with understanding ( % 0.00) I truly appreciated that ( % 20.00) Cameron is the perfect example of what a service rep should be ( % 100.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I had the opportunity to make a phone call to Car Shield ( % 0.00) Fortunately for me I met probably one of the best customer service representatives a Company could have, I let her know what my situation which she was very caring and took care of the situation, let me know different opportunities that were available to me as being a car shield customer ( % 40.00) She didn’t have to ( % 0.00) She went above and beyond ( % 0.00) Also it is nice to be able to talk to an actual person not a machine asking for props on the telephone ( % 36.67) She was very knowledgeable that her company she works for, showed empathy for me for what I had to go through trying to get my car fixed through a dealership what a joke, gave me three different locations in my city where I could go to get my car fixed that accept car shield ( % 10.00) Bottom line this customer service representative associate/employee went above and beyond and I’m taking the time to acknowledge her and her company ( % 0.00) great job ( % 80.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , A claim was filed on // after the vehicle started smoking and no longer would crank ( % 0.00) American Auto Shield/Car Shield asked the dealership to use a scope to take pics of inside of the engine ( % 0.00) I asked had this ever been requested before and I was told "no" and I ask why my case was different ( % 0.00) After Mac Haik honored the request and sent pics for claim, my claim was denied on // for the following reason: Engine sludge ( % 0.00) There is NO POSSIBLE way that this was caused by me in this short time span ( % 0.00) This was years of build up from previous owners and CAR SHIELD/American Auto Shield was looking to deny the claim for any reason with on these sub clauses (which is not mentioned as you're buying it) in the contact as a consumer there is no winning in this situation ( % -20.83) Car Shield is a money pit that you pay in and get no help when you need it ( % 0.00) The engine is completely gone in this vehicle and they won't help me ( % 10.00) I cannot afford to lose money like this and not get any help ( % 0.00) They are not remorseful at all nor sympathetic to my situation ( % 50.00) All, they want is to take your money and not render any service or help when you need ( % 0.00) Now, I have this vehicle not drivable and I still have to pay a car note on this ( % 0.00) This is not fair to me to purchase this warranty thinking that I am covering myself in the event of something like this happening ( % -35.00) This company is a rip off and innocent consumer like me have fallen victim them and feeling helpless ( % 21.25) This has affected me mentally, and emotionally where I cannot rest ( % -5.00) I purchased this warranty for protection/coverage and they have failed me ( % -50.00) I asked them to cancel my claim and I was offered a discount on my policy instead of a cancellation and you want to talk about adding insult to injury they've done that ( % 0.00) What good is a discount on a vehicle that I cannot operate because the engine is gone and all they can think about is MONEY in my destress, pain and anguish ( % 70.00) I was furious when this option was given to me instead of them canceling my claim like I asked them to ( % 0.00) Once I snapped because I had enough of their foolishness then my claim was canceled ( % 0.00) I have reported this issue to BBB as well ( % 0.00) I am sure I am not the only one who has a bad experience with CAR SHIELD!! I will not recommend them to any human being period ( % -12.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , She was very helpful, all I wanted was cards to have with information and phone numbers to call for help if my car broke down ( % 2.22) One for my wallet and one to go with the vehicle ( % 0.00) She was very polite and she knew what I needed ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , % all around great service, wish all companies had staff that worked so hard to please and most of all had command of the English language [unlike some] ( % 25.21) Speaking to employees that take time to explain matters than going back over the important information is something that most service companies overlook ( % 30.00) Keep up the great work ( % 80.00) The ladies that I spoke with had been well trained ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I talked with rep and everything was taken care of ( % 0.00) Very pleased with conversation ( % 65.00) Rep was very polite and respectful, look up the question I was asking, knowledgeably reviewed and fixed the error ( % 26.67) Very happy with my service and your representative ( % 100.00) Thank You ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , minute conversation with the agent ( % 0.00) She was very knowledgeable during our conversation ( % 20.00) She was patient and knowledgeable in her response to me ( % 0.00) It was concerning the current mileage on my vehicle ( % 0.00) Thanks ( % 20.00) She is a keeper ( % 0.00) Give her a raise ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I've contacted a few places for coverage but when Car Shield contacted me, I didn't even hesitate to accept the coverage ( % -20.00) Your representatives are professional, pleasant and knowledgeable ( % 41.67) Reasonably affordable! Excellent choice on my part to sign on with Car Shield!! ( % 62.50)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , WE ULTIMATELY DECIDED TO SELL THAT CAR, NO NEED TO KEEP IT UNDER WARRANTY ( % 0.00) We bought both cars in ( % 0.00) The wasn’t been driven very much, so we decided to sell ( % 26.00) Car Shield has been really good ( % 70.00) So far we haven’t had a problem ( % 10.00) The reps have been really helpful and understanding ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Paying for my policy in advance the agent was very kind and helpful ( % 78.00) She was very quick to get me taken care of ( % 43.33) She was also very polite and made sure I didn’t need help with anything else ( % 35.00) I will recommend Car Sheild! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I had to contact Customer Service today to request a new copy of my policy ( % 13.64) My call was answered and directed quickly to Customer Service where I was connected to Mary ( % 33.33) She was extremely polite and professional ( % -1.25) Answered my question, quickly accessed my policy and promised to send it to me in the next seconds ( % 16.67) The email copy of my policy was in my mailbox before I could pull it up ( % 0.00) Thanks Mary!! ( % 31.25)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I needed copies of information about my account for my employment, which I was able to get online once I was able to get online through their help ( % 50.00) When I call or go online I always get good service, I hope if I ever have a problem with my car I will get the the same service then ( % 35.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I was very informed by SD when I called after hearing your Ad on WVON radio ( % 20.00) He set me up with this plan ( % 0.00) He was very helpful seeking information about my needs for a plan and car repair that would require a car plan ( % 20.00) I felt so relieved to have called at that time ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , The policy we have chosen ( % 0.00) The Silver plan ( % 0.00) We are getting it but we have to wait until the first ( % 25.00) We had trouble with the card we bought in order for us to activate ( % -20.00) The prepaid card is refunding our money ( % 0.00) But it takes time ( % 0.00) So we are starting the policy on the first when we get paid ( % 12.50) Thank you for your patience and please let the representative that we spoke with (Michael) that we will call on the first ( % 25.00) Please don't call us because we will feel pressured ( % 0.00) Michael was awesome and patient ( % 100.00) He spent almost hours on the phone with us because we were having trouble with the card ( % -15.00) ( % 0.00) ( % 0.00) Thanks again ( % 20.00) Jerry and Shannon ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Took car to the Leadcar Chevy Dealership at : for an appointment to have the car looked at for a p/s that was not working (electrical) ( % 0.00) They diagnosed the car and told me what was wrong ( % -50.00) In a few minutes they talked with your company and had authorization in no time ( % -20.00) It wasn't very long and they told me I was all set, I just paid my deductible and left very happy, Yorkville New York ( % 26.78) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , A partially set up order was completed and first payment was made ( % 7.50) There was a mix-up as to when the first payment was to be drawn and that was clarified and resolved ( % 25.00) We discussed the opinions and important points on the contract and must do issues were explained ( % 40.00) The information to set up the APP was sent and copy of the contract explained and sent ( % 0.00) All questions were answered to better understand ( % 50.00) The clarifications were all resolved ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I was very pleased with the representative ( % 65.00) He answered my questions, was a good listener and cared about me as a customer, not pushy and I'm free of any worries about my car and the coverage I now have with Carshield ( % 55.00) Thank you Joe and thank you carshield for knowing that you're there for me ( % 0.00) Very much appreciated ( % 20.00) Charlene ** ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , The representative that helped was very knowledgeable and helpful about which plan was best for me ( % 60.00) I see your ads on TV all the time, and that was one of the factors that help me to make up my mind ( % 0.00) ( % 0.00) I hope I never have to use your services, But if I do, I believe you will treat me right ( % 28.57) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I just moved from NYC to ORL, FL ( % 0.00) The customer service agent helped me with every step I needed to do to update my contract ( % 0.00) It was a stress-free telephone call ( % 0.00) I wish the rest of the world was as kind and helpful as the agents at Car Shield ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I lost my bank card so I called in and explained my situatiion, and found out that I could use my checking account so I called back in and used my checking account and made payment and it went smoothly ( % 20.00) ( % 0.00) ( % 0.00) Thanks ( % 20.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , This is not a review since we are new customers ( % 13.64) It's just an observation and recommendation for even a more excellent business relation between CarShield and us the customers ( % 75.00) The payment processing company used by CarShield promises to provide subsequent payment receipts but not the initial deposit payment made when initiated contract ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I was very satisfied with the service I received ( % 65.00) I will recommend my friends and family to Car Shield for extended warranty service ( % 0.00) The peace of mind I received from car shield is worth every penny ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , My card had denied by my bank due to a fraud investigation ( % -12.50) He solved the problem and secured the payment ( % 0.00) The representative was patient and courteous, listen to my problem and walked me through the process to get it corrected ( % 60.00) He took my payment and satisfied my troubles ( % 50.00) I was very pleased with way he handle it ( % 65.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Very good service, awesome customer service skills ( % 95.50) Very patient, understanding and knows how to help customers when in need ( % 20.00) And explains everything to the customer the breakdown and also what type of plans they have to make everything work with the warranty ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I received a letter stating I could have a reduction on the cost of what I was paying on my Ford truck ( % 0.00) I was advised it was too old and you hung up ( % 10.00) Do your employees who send these to everyone ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Just wanted to see if Car Shield could pay for my car rental, but because my car was under the warranty from Hyundai they couldn't pay for it ( % 0.00) My hundred thousand mile warranty, but that high they don't pay for the rental ( % 16.00) My luck!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I called because I am thinking of purchasing another car and I will need to purchase another plan for that car ( % 0.00) I am considering the Gold plan for it too ( % 0.00) This representative was very informative and had very good product knowledge and was a joy to talk to ( % 63.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I called asking for copy of my plan - very quick and helpful response ( % 43.33) Rep send it out and made sure that I stayed online to ensure that the copy made it to me and that it did not go back into the spam file ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I am now having a problem with my transmission ( % 0.00) This is my first time needing to use CarShield ( % 25.00) I called to see what I needed to do ( % 0.00) My representative was very helpful and answered all my questions ( % 20.00) She asked me if there was anything else I needed and assured her that she answered all my questions ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , The problem was resolved ( % 0.00) I had a day later payment and didn't want to lose coverage and customer service set me up with another due date plus gave me a very helpful incentive ( % 2.50) CS was great and understanding of my situation ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Needed updated information and an updated contract sent to us ( % 0.00) Nyra was very pleasant to speak with and very helpful was able to communicate what was needed with our current contract ( % 41.33) I called in for my father so he asked if I could also be added to contract since I assist with all of his home paperwork ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , All was great, love the sales and customer service ( % 65.00) I have been recommended a lot of people to you guys ( % 0.00) Always nice and professional ( % 35.00) Always polite and kind ( % 60.00) I do appreciate you guys a lot, and thanks for everything ( % 20.00) Keep up the good work ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Ask when my current contract ends and I need to renew for more months ( % 25.00) I am very happy with Car Shield ( % 100.00) They have taken good care of me and my car for quite a few years ( % 25.00) I would recommend Car shield to all my friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , My only problem has been having contact your admin team to prove that my service contract was activated ( % 0.00) The first letter on // and another on// ( % 25.00) My first payment was made by American Express on // and another payment was made the rd day of each month ( % 12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I received a letter that my factory warranty had expired, which was a mistake ( % 0.00) The operator was so helpful and quickly resolve the problem ( % 33.33) Thank you CarShield for your quick response and making me feel you appreciate me as a customer ( % 33.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Call about service for my truck had Protect my car ( % 0.00) They offered better rate to switch ( % 50.00) I did ( % 0.00) Transmission went out during probation ( % 0.00) Now stuck without way to work ( % 0.00) Must take bus now ( % 0.00) Two hours ride from thirty minutes ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Payment problem with new credit card ( % 13.64) Will call back in an hour after I've tried to figure what's going on with the bank card ( % 0.00) Very nice trying to help me through this craziness ( % 78.00) Hope this is corrected today and will not happen again ( % 0.00) There were charges charged to my old card so I had to get a new card and there seems to be some kind of hold which I hope I can resolve today ( % 27.88) I am now on the phone with the bank and hopefully this will end soon ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Very helpful staff members ( % 20.00) They don't pressure or try to tell purchase this car package ( % 0.00) - They say this is the correct one & later you'll be able to bundle this other one later ( % 9.38) Very very helpful ( % 26.00) I'd highly recommend this company to anyone that's interested or struggling to repair their investment their car ( % 20.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I just called to renew my CarShield account ( % 0.00) The representative he was very professional ( % 13.00) Very good customer service ( % 91.00) He took his time worked with me to get my account renewed ( % 0.00) I was not calling for service on my car ( % 0.00) Therefore I do not have a service or order number ( % 0.00) I thanked him for calling me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I never had to get work done; the problem was resolved ( % 0.00) However, knowing Car Shield was just a call away, meant so much ( % 20.00) Especially when you are worried about the cost and whether your vehicle is fixable ( % 0.00) The customer rep at Car Shield answered all my questions, so there would be no surprises ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , My experience with Carshield, I love it, I really feel protected if anything ever happened to my car, I have no worries at all about expensive car maintenance, knowing that my car going to be well taken care of ( % 6.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I do what is asked of me and they do what they say ( % 0.00) Whenever I needed them they have been there ( % 0.00) I really appreciate the service they provide when we the people need it ( % 20.00) Some people are nervous because people are trying to get over ( % 0.00) But we have to trust someone ( % 0.00) I trust CARSHIELD ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Excellence as always ( % 0.00) The customer service representatives are always kind, courteous, knowledgeable, polite and very good listeners ( % 70.33) I've never had a bad experience dealing with them ( % -70.00) And whenever I have the need to contact them, my issue is immediately resolved ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Call to check and see if they covered my battery ( % 0.00) They did not but were really helpful and pleasant to speak with ( % 46.67) Very happy with Car Shield ( % 100.00) They directed me to where I can get a new battery and other places near me ( % 3.71) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I appreciated the customer services that I received from the representatives and tow services ( % 20.00) Very professional ( % 13.00) The CSR was very helpful and courteous in answering all my questions and addressing my concerns about my car towing and repairs ( % 40.00) Thank you all for being there for me, in my time of needs ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Renew contract ( % 0.00) Very helpful and courteous and professional and staff was friendly helpful and friendly ( % 33.00) I would recommend Car Shield to all my friends and family ( % 0.00) Very happy with the service customer service that was provided to me ( % 100.00) A lot of companies do not give you that Professional caring the way Car Shield have provided me out of ( % 10.00) My car is OK but anything can happen at any time and I just would like to be prepared for any type of problems that can occur especially under this extreme conditions of weather that we have ( % 12.50) Thank you Car Shield for everything ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Information was provided ( % 0.00) And I was able to resolve my worries ( % 50.00) Because I am a new customer and wasn't sure of a few things ( % 14.55) I called my local car service place and they had other customers who have had CarShield ( % -6.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I went in for a part and my repair garage told me that of all aftermarket lnsurance policies Car Shield was the worst to work with ( % -100.00) And normally they normally wouldn't use it ( % 15.00) However I am a repeat customer so they did it for me ( % 0.00) After she tried to get the repair approved it was denied ( % 0.00) She told me to call you and give you hell ( % 0.00) I did call and the person I spoke with was so pleasant, I couldn't get angry with you ( % 11.67) He explained in detail why the part wasn't covered ( % 0.00) I was satisfied with his answer ( % 50.00) I just hope l can use service on my car to make up for the cost of the policy ( % 0.00) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , The representative for your company was extremely helpful and very knowledgeable about filing a claim for repairs on my pickup and steps needed to file a claim for repairs and possible need for a rental car ( % 2.50) I appreciate all the assistance I was given ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I was very dissatisfied with CarShield ( % 20.00) I would not recommend their service ( % 0.00) I signed up with them believing their advertisements, boy was I fooled! They kept taking my money and when I needed them I was denied or "No, that's not included on your agreement, you'll have to pay for it ( % 0.00) " ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Transmission went out and and my plan say no to fix because of mileage ( % 0.00) Now I spend more money on Lyft ( % 50.00) Not really happy ( % -40.00) Sale rep says switch from Protect My Car for better coverage ( % 50.00) I did ( % 0.00) Now I a big problem with my truck ( % 0.00) Mssing work miles drive and you won't fix transmission ( % 0.00) What plan can you advise for me to fix my issues ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Was double dipped out of my account ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) They stated that they would reimbursed me on the extra charge ( % 0.00) Advised them this the rd time this happened to me every time it messes up my acct ( % 0.00) ( % 0.00) ( % 0.00) So I'm good now that they are reducing my coverage for the inconvenience that I had ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Called to check on coverage for a defective starter ( % 0.00) Not covered, OK just was not sure ( % 12.50) Call center answered ( % -10.00) Call answered promptly, rep looked up my contract ( % 0.00) Advised me that starter was not covered ( % 0.00) Did not ask about insuring another vehicle, which was great ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , We had planned to drive to a nearby store ( % 0.00) Our Chrysler is always stored inside our heated garage ( % 0.00) When my husband went out to start it, it was completely dead ( % -20.00) ( % 0.00) not even its interior light worked ( % 40.00) So I called CS, and was immediately handled with great efficiency and they spoke directly to the wrecker service, who showed up in a very timely manner ( % 36.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Was friendly and very helpful ( % 28.75) Change the card and he is sending me my contract for both my cars ( % 0.00) Been with you for many of years, and never had a problem with customers service ( % 50.00) Also I never need your service yet but I know I will not have a problem ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Just Asked A Question since I am New To Car Shield ( % 13.64) No Emergency or Problem ( % 0.00) I just wanted to review what steps that I need to follow should I need to my vehicle(s) to The Mechanic ( % 0.00) My Agent was Extremely Helpful! No Action Required ( % -10.31) Thank You!GLA Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Our address was listed in error as McKinnon, but it's actually Green River ( % -20.00) The rep I talked to said she'd fix it and send us a new updated policy ( % 13.64) She was very helpful and friendly and did an excellent job ( % 52.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Rep took care of my problem ( % 0.00) Instead of lecturing me, she took care of my request to cancel, as I had purchased another vehicle ( % 0.00) She informed me that if I needed to, I could call back and reassign coverage ( % 0.00) I told her I would be glad to do that ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , The first time I needed to use for heater motor burn up you paid all but dollars which was great ( % 52.50) The second time the air cond compressor froze up breaking serpentine belt Car Shield would not pay for belt or install and would not cover all cost of New compressor which left me a bill of over dollars ( % 4.55) Car shield did not even pay half of bill ( % -16.67) Dealer says that car shield wanted them to use rebuilt compressor which they would not ( % 0.00) Bad experience this time ( % -70.00) Will I stay with them???? ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , EXCELLENT EXPERIENCE WITH CAR SHIELD ( % 100.00) Extensive work was required ( % 0.00) My mechanics had worked with Car Shield before and there were no problems ( % 0.00) The repair was difficult because there are two air conditioning units (or something) in the Dodge Journey but Car Shield went the distance ( % -50.00) Now it's not working again ( % 0.00) Not because of Car Shield!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Customer service representative was very helpful and polite ( % 20.00) Gave me all the information I needed ( % 0.00) Told me everything I needed to do and where I needed to go to get my car fix ( % 0.00) She also stopped me from making a big mistake ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , They were very helpful and courteous as I had to get my truck fixed ( % 30.00) They were with me the whole time to make sure that I was satisfied and taken care of ( % 40.00) Clear to the time my truck was back in my hands ( % 5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I feel my coverage was misrepresented when purchasing policy ( % 0.00) My mechanic problem was not part of coverage ( % 0.00) I am handicapped and old and cannot afford monthly payments anymore ( % 10.00) I probably won't be driving much longer so no protection is required ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , All three of your representative were very helpful, professional and a credit to your organization ( % 15.00) Since I and my wife are retired, we can't afford to trade vehicles due to the current inflation rates for both new and used vehicles ( % 0.38) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I am a very satisfied customer that takes this opportunity to thank all staff in CarShield for an outstanding service you provide me ( % 57.50) The purpose of my phone call today was to inquire a possible new contract for a Mini Cooper S ( % 6.82) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Car Shield says on all their TV commercials that I can go to the dealership of my choice… that’s not true ( % -17.50) I was supposed to have the Diamond Package with just a $ deductible… So how is it I ended up paying the brunt of the cost for my repairs? Over $ dollars… ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Awesome service ( % 100.00) Politeness was appreciated and informative for me ( % 20.00) Was with me the whole way and answered all my questions ( % 20.00) Told me how to be In touch and how to manage my account ( % 0.00) Pleasant and not over talking me ( % 73.33) So far I love this company and the personel ( % 30.00) So informative to me and again very positive and polite ( % 29.55) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Knowledge pleasant response with respect to the customer! Very promising and convincing approach for the future expectations! I don’t have nothing broken so far, but I‘ve been paying to a CarShield $ a month for a peace of mind ( % 22.94) Trusting professional help and support when I need it tomorrow! ( % 12.50)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , My experience was great and will recommend Car Shield to friends and I have and the friend signed on with car shield ( % 80.00) Overall car shield has filled my protective needs ( % 20.00) Car shield has been put down by other companies ( % -14.03) Would like car shield to email me with any new policy ( % 13.64)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I was transferred times but the last rep was able to help me get my policy by emailing it to me ( % 25.00) I was able to view it on my computer ( % 50.00) Thank you so much, I feel like I can have the policy as needed now ( % 20.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , We got Car Shield to help in our latter years ( % 0.00) The very first time we need help they gave us and the mechanics such as time and refused to pay for the repairs ( % 16.25) I am dropping them and will tell others ( % 0.00) There is nothing like an unhappy customer ( % -60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Representative help reduce my payment successfully ( % 75.00) She explained how long I have been with Carshield and checked my policy and provided a reduction in my current payments which is excellent at this day and time ( % 31.67) All my payments have been on time and now I just asked if they can be lowered and representative was successful helping me reduce my payments ( % 75.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Instead of making monthly payments of $ ( % 0.00) , I wanted to know if I could make them every six months instead which would save me around $ ( % 0.00) ( % 0.00) Car Shield was able to accommodate so I made the -month payment of $ ( % 50.00) which brought my next payment till August ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Never used it yet but it's very helpful if you have to take your car to a dealership and your engine or transmission is messed up and you don't have the money and you're just able to put that $ to get it done ( % 35.00) That's a good deal ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Lady that helped me was very nice and helpful ( % 78.00) She put my new credit card info in for payment ( % 13.64) Fast and efficient ( % 20.00) Love CarShield for my peace of mind as I have a Hyundai Elantra ( % 50.00) Take really good care of it but you never know ( % 70.00) Thank you CarShield! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , All I can say is we'll see in the near future if Carshield has my six sincerely Mr Ken ** ( % 20.00) I would like to give you more information about carshield but now that I have them I had service done twice but did not meet their criteria to have them pay for it? I'm still trying to figure that out and so is my mechanic at the dealership! But I believe that car shield will come through when I really need them because I am permanently disabled and it's hard for me to get around without my car ( % 8.33) I don't think car shield would want that reputation of leaving a good old boy American stuck on the side of the road with a busted vehicle and they didn't fix it! So car Shields and American company and I think they'll have my six ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Full of questions on policy I'm trying to get answers ( % 35.00) On what is covered ( % 0.00) Who you going to call when you a have problem with your car? When I took out policy I got no booklet ( % 0.00) What's your phone number? Who you going to call? ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Service was incredible! They covered what the contract stated and I only paid my deductible ( % 50.00) Great customer service and reliable service ( % 80.00) Highly recommend Car Shield ( % 16.00) Great if you have an old vehicle that you never know what can go down at any moment! ( % 23.52)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , From the first phone call to the second and last call everyone has been very knowledgeable answering all my questions ( % 11.25) I canceled my policy with EG Assurance because Car Shield offered me better and longer coverage while saving me over $, ( % 50.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , The two clerks I spoke with today were both very efficient in answering my questions and processing my payment ( % 20.00) I’ve heard good things about your program and I find it to be affordable for the price I’m paying ( % 70.00) Thank you very much for not using pushy methods ( % 26.00) It was a pleasure doing business with you folks ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Wanted an idea of coverage and cost and was pleasantly surprised ( % 10.00) Thank you for your quick response both on the phone and the quick response with a copy of the contract ( % 33.33) I will discuss with my sons and get back to CarShield with my/their decision ( % 0.00) Again, thank you for your pleasant on phone response to my inquiry ( % 73.33) Have a pleasant day ( % 73.33) AS I said, I will get back to you as soon as I have spoken with my sons ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I needed to know what was covered under my policy to have my town and country vehicle repaired, as well as a list of providers in my area ( % 0.00) The representative was very helpful and knowledgeable, giving me information on all of my policies ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Very helpful and polite employees ( % 20.00) I called to make sure the mileage stated when initially talking to the rep ( % 25.00) was correct, the vehicle in question wasn't with me when speaking to him ( % 0.00) Employee talked to was very knowledgeable and helpful ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Chat person found and emailed my contract in a matter of minutes ( % 0.00) :-) 'Conversation' with the Chat person was very pleasant ( % 72.67) I have not yet had any contact with service providers, have not yet used this service, have been with Carshield + years, I believe ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I had an absolutely wonderful customer service experience today! Frances was very friendly and helpful ( % 74.38) She was very knowledgeable and clear and concise ( % 13.33) She also mentioned how she was very happy at her place of employment and I think it truly shows ( % 100.00) I felt like she really wanted to help us ( % 20.00) I think it's great that you take care of your employees and it just makes me feel more confident and secure in your ability to provide me outstanding service ( % 54.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , So every repair I had done American Shield wouldn't cover it and I have the gold plan ( % 0.00) CarShield have great employees but they only sell the plan American Shield ( % 26.67) Another company honors the warranty So when I bought the plan they said it pretty much covers all major repairs ( % 17.08) Oil pump went out (pretty major) ( % 15.63) Wasn't covered ( % 0.00) Of the repairs on my Mercedes not one was covered ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Very responsive and good communication and service ( % 45.00) They gathered all necessary information and authorized repair work quickly ( % 16.67) Communicated with the dealership service people directly so it was so easy for me ( % 26.67) I got coverage on my other truck with Car Shield now ( % -12.50) I would definitely recommend to others ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I tried calling yesterday to cancel my coverage, but there was a technical issue going on with your company which was unfortunate, but I did through today ( % -25.00) Makayla was very helpful in cancelling my vehicle coverage without any issues ( % 20.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Already gave my information on earlier page so don't know why I suddenly received this form ( % 0.00) Since my payment is taken out of my account each month, I don't understand why I should have received a late payment notice by email ( % -30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I received a call that my payment had been declined ( % 0.00) Come to find out, my information on file was incorrect ( % 0.00) The representative was able to get my address updated without issue ( % 50.00) He was also able to verify my payment information and process my monthly payment ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Renewed Coverage Gold Level service on my Jeep Liberty ( % 0.00) Great Customer Service ( Star) and great support ( % 80.00) I have been with CarShield for several years and with the military/veterans discount it is greatly appreciated ( % 10.00) Service includes coverage for the Engine, Trans, Cooling System, Transfer Unit, A/C, Roadside Assistance and much more ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Phenomenal customer service ( % 50.00) And the time spent while conducting my business was very short and professional ( % 0.00) The customer service representative was very knowledgeable and understanding ( % 20.00) He was able to solve my issue within minutes, without a hitch ( % 50.00) I would certainly recommend CarShield to all of my friends and relatives in the future ( % 10.71) Thank you Car Shield for all of your excellent service that you provide for people like me that can't afford a new car ( % 56.82) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Had my Credit card Number stolen and needed to replace it with the new card issued ( % 13.64) It was handled quickly and efficiently by the Agent ( % 33.33) I was pleased with the service rendered ( % 50.00) Outstanding ( % 50.00) I'm impressed with how easy and simple the process was ( % 47.78) I'm glad I choose this company for my Warranty Protection ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I need my payment date change to the th which was done in January but not February ( % 0.00) That when I changed the date in January it would continue for the rest of the time ( % 0.00) I should not have to call to have it correct ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Get Service no problems ( % 0.00) From the time I chatted with the customer service rep to sign up the service was very professional ( % 13.00) Very quick response ( % 43.33) Thank you CarShield and if I need further coverage again, I will call carshield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I thought I had updated my account with my new account number, it was updated and everything is fine now ( % 27.65) My recurring payment should not have any problem now ( % 0.00) I have nothing else say except I had not used the service yet, but I intend to ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Took a week for Toyota to get an okay from our adjuster ( % 50.00) Constant unanswered phone calls and emails that were not returned ( % -5.00) Then your adjuster wanted Toyota to use after market parts which was unacceptable to me ( % 0.00) Therefore I had to pay for factory parts in addition to my deductible ( % 0.00) This is an unacceptable condition ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I thought there would be a discount for a second car, but it was added as a new account, and no credit for being an existing customer ( % 6.82) This is upsetting to me, as when I started the account for my first car, I was told it would be easy and less expensive to add a second car ( % 0.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Kenya gave excellent customer service which I struggle to find today ( % 100.00) She was knowledgeable comforting, respectful and polite ( % 50.00) She made me feel like I was number one ( % 0.00) She is a keeper ( % 0.00) Hard to find good customer service these days ( % 20.42) You guys have it with Kenya ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Customer service is always nice to speak to and easy to understand and knowledgeable! I called in today to express the need to cancel my policy because I had recently sold my car for a new one ( % 31.95) Even though she offered to provide the diamond package for my new vehicle, she took my firm no and moved on ( % -3.18) She did assure me that my recent payment that was made on the day that I sold my car could be transferred to my husband's policy which would keep him from having to pay his next payment! So easy, so simple ( % 10.83) No hassle ( % 0.00) It was great having the peace of mind of being covered for everything major on a car that had no warranty ( % 43.13) I will be back!! :) Thanks CarShield! ( % 25.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Haven't used your services yet, but it makes me feel safer knowing I have this protection ( % 0.00) And I think the price is not expensive and able to afford ( % 37.50) Can't say much more because I have not yet needed your service ( % 50.00) Thank You ( % 0.00) ( % 0.00)
consumeraffairs
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2022/2
Original review: Feb ( % 37.50) , Communication made between me and representative was regarding payment declined thru bank info, which was changed recently ( % 0.00) It was my mistake in forgetting to pass new info on to CarShield ( % 13.64) Representative was so very nice and helped enter the current information in our customer acct ( % 39.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I tried to cancel my account and the rep talked me into giving CarShield another chance ( % 0.00) No one in this area wants to deal with CarShield ( % 20.00) You send companies to call didn't answer their phone ( % 0.00) The second said they did business with CarShield and would not do it again ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I was surprised when I found out how long it was going to take before I found out if you were going to cover my problem ( % 2.50) It was four days ( % 0.00) Also, I had to pay for the parts because the place I took it didn't want you to send the parts ( % 0.00) They cover their own parts ( % 60.00) This was a surprise to me, so I wound up spending more for my service than you did ( % 50.00) ( % 0.00)
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POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Information check was done thorough with the customer representative on my account warranty with Car Shield Warranty for repairs and Car Dealership ( % 0.00) I would definitely recommend a family member, friends, and others who are interested and in need of auto service repairs ( % 12.50) It was worth my opportunity to select Car Shield Warranty for car warranty ( % 30.00) ( % 0.00)
consumeraffairs
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2022/2
Original review: Feb ( % 37.50) , I called first to inform them {Car Shield} that the engine light was on ( % 32.50) We took it to Walley Armor, great guy name Al worked with us ( % 80.00) He called and ordered the parts which took weeks to get ( % 0.00) Wish we would have known that would have also gotten a car rental, any way the job was done ( % 0.00) I paid the deductible and car shield paid the rest but they were slow in getting the money to the dealership, and when I spoke with the person on the phone they told me a check would be sent out the day the job was completed (that didn't happen it took a while) ( % -30.00) Anyway I was happy with the way it all turned out ( % 80.00) Angela Read full review ( % 35.00)
consumeraffairs
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2022/2
Original review: Feb ( % 37.50) , This was the first time CarShield was used for a repair ( % 25.00) From beginning to end everything was handled very professionally ( % 13.00) Everyone involved was knowledgeable, and the repair was handled promptly ( % 0.00) Overall I am very pleased with Car Shield and have recommended the company to all my friends ( % 32.50) ( % 0.00)
consumeraffairs
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2022/2
Original review: Feb ( % 37.50) , My truck wasn't blowing heat ( % 0.00) My local shop did the necessary repairs in a day or two, and I was back on the road ( % 0.00) CarShield covered exactly what they said they would cover ( % 25.00) I'm convinced that Carshield was the right choice for an extended warranty ( % 28.57) ( % 0.00)
consumeraffairs
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2022/2
Original review: Feb ( % 37.50) , I would use Car Shield, I had no problems with the CO ( % 0.00) I would recommended them for coverage on my vehicle ( % 0.00) The service was good and the representatives that I spoke with were very helpful and curious, Thank you again ( % 26.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I took my car to a large well-known dealership to get serviced and they noticed a problem with my lower control arm, which is in the contract with Car Shield as covered ( % 21.43) Car Shield has another company that holds the warranty, American Auto Shield ( % 0.00) Dealer stated that American auto shield wants to send an inspector for the claim and they have to hold my car and wait to hours so the inspector from American Auto Shield can approve work to be done ( % 6.67) After waiting to hours for the inspector to approve, then they can start working on fixing my car ( % 0.00) My car can be held for - days ( % 0.00) In addition, Car Shield states they will cover a rental car, but they only cover day per hours of labor approved ( % 0.00) They will not cover time waiting for the inspector ( % 0.00) Also, they only cover $ a day for a rental car ( % 0.00) A rental car is currently, for what is available, $ a day ( % 20.00) I was told by American Auto shield that they require an inspection on most claims ( % 25.00) Be prepared to have your car at a shop for - days for a ( % 0.00) -hour job ( % 0.00) I have the highest coverage Car Shield offers ( % 10.00) It is also not clear whether the inspector will approve or not, but the contract states it is covered ( % -5.00) ( % 0.00) ( % 0.00) Read full review ( % 35.00)
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POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I called in to cancel my service d/t a claim I had put in for had not been resolved ( % 0.00) The customer service person was able to look into again to get the claim moving forward again ( % 50.00) Without her help I would have canceled the service ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Added two vehicles at different calls and was rapidly serviced with appropriate coverage ( % 25.00) Both customer service representatives were excellent describing items included in the package ( % 100.00) I was also advise of added benefits associated with the vehicle coverage ( % 0.00) Both agents were knowledgeable and quickly finalized the coverage and communicated all associated documentation ( % 33.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Due date was changed that I requested ( % -12.50) Representative was very helpful and fixed the problem immediately ( % 15.00) Appreciated talking to a live person and customer service answered phone in a timely manner ( % 16.82) Thank you for your help ( % 0.00) I will recommend your company ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Very affordable ( % 20.00) Helps me to have peace of mind knowing that if something does happen to my vehicle, I won’t be hit with astronomical charges ( % 0.00) If I ever buy another used car, I will definitely protect it with CarShield ( % 0.00) My car is a bit older and it’s a luxury vehicle ( % 16.67) I have heard horror stories about people needing to get their car fixed and it just cost too much so they either have to do a voluntary repossession or borrow money from friends and family members ( % 15.00) I don’t want either so protecting it with them I feel was the wisest thing to do ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I bought a Mazda ( % 0.00) It had , miles ( % 0.00) Sad to say but right after I notice a steering problem ( % -10.71) The Gold Plan didn't cover it (nothing over ) ( % 0.00) I'm not fixing it so had to drop the coverage ( % 0.00) Next time, I would recommend to anyone who has a car with more than k that some things are not covered ( % 25.00) I will be buying a new one and then when the warranty is close to expiring would buy another Car Shield plan like the better plan ( % 31.82) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , A call to Car Shield Customer Service plan offered me to save even more money ( % 50.00) I do Appreciated even more ( % 35.00) What else can I asked for to save even more money ( % 50.00) Oh Yeah baby ( % 0.00) ( % 0.00) I recommend this product to car owners ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , It seems more problematic getting a claim when mechanics say they can fix a vehicle but when you get it to those mechanics they then say they can’t because they don’t have the tools to do so ( % 50.00) Some of these shops need to be taken off the Shield network if they are not gonna honor their word ( % 0.00) ( % 0.00) ! I have had to get my car towed times by CarShield because when we reached out about the issue the mechanics say “Bring it in ( % 0.00) We can fix it ( % 0.00) ” (Lee’s Automotive) held my vehicle overnight to then tell me the next day that they don’t have the tools, so, "We gonna recommend you take it to our other shop that can fix it ( % -6.25) " I called the shop (Broadway Automotive) before towing it, they said they could fix it ( % 0.00) Got it towed from Lee’s Automotive to Broadway Automotive for them to then say they can’t fix the timing issue ( % 0.00) So a CarShield representative found a shop that was out of the network called (Stretch Precision Automotive) and explained the issue that the check engine light is on and the vehicle has a timing issue ( % 40.00) They said bring to them ( % 0.00) They can fix it, however they have had my vehicle for days and they said that my check engine light wasn’t on when the car was then towed to them from Broadway and Lee’s Automotive ( % 40.00) So now I’m sitting miles away from home and can’t get my car fixed because one of these three mechanic shops reset the check engine light on my car!!! I am scared to break down trying to get back home, so I’m stuck with a bill that if they whomever it was didn’t reset the check engine light I could be getting my timing issue fix before traveling back miles… I’m disappointed and frustrated! Read full review ( % -1.66)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , The representative was very helpful and knowledgeable ( % 20.00) She helped us move our due date to date that was better for us so we would not lose our warranty ( % 18.75) Thank you ( % 0.00) Very very very great services ( % 100.00) The company is great with informing you that your payment didn't go through ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , The lower transmission mount had to be replaced and the tires were inspected and performed pressure sensor replacement on right rear tire ( % 28.57) The repairmen perform the necessary repairs and replacements on my car ( % 0.00) I received my car and went home ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Pleasant experience ( % 73.33) We have not had to use the program but look forward to when we do ( % 0.00) We have heard so many good comments about Car shield from others that have the program ( % 60.00) The program came highly recommended to us ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I joined Carshield in June of and was so glad to know, my Dodge Dakota would be protected from any vehicle breakdown worries ( % 50.00) I now have peace of mind if I’m traveling and my truck breaks down it will get fixed in a expedited manner ( % -2.78) If you have a older vehicle I recommend you get Carshield, it’s your when you have vehicle breakdown ( % 16.67) Sincerely, John ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I was offered this discount, which I just could not say no to it ( % 0.00) I am keeping my "Platinum" status and moving from $ ( % 0.00) per month to $ ( % 0.00) per month in savings ( % 0.00) I like that for being a loyal customer ( % 33.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , When speaking with personnel during my last request to ensure that my account was in order and correct I found the young lady to whom I spoke to be knowledgeable, concerned with request, polite and was able to resolve my concerns while speaking with her ( % 20.00) Great representative ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , The person I spoke to was very helpful in explaining what I should do regarding my vehicle ( % 20.00) This was a new experience for me as I have never had an extended warranty before ( % 13.64) I hope that CarShield continues to back what they say ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Customer service is a plus ( % 0.00) I feel Comfortable with knowing I'm Covered with Carshield ( % 40.00) It's the best coverage for your auto service ( % 100.00) Thanks Carshield ( % 20.00) Keep hope alive for your clients ( % 10.00) I have recommended Carshield to others ( % 0.00) Thanks ( % 20.00) This coverage is better than others that would say anything to get your money and don't tell you the about your plan ( % 50.00) They make sure you understand your Covered part from the beginning before you ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Person helping me on the phone was very helpful ( % 20.00) Thank you ( % 0.00) Was very easy to understand, went over my contract and explained, and answered all my questions ( % 56.33) Thank you also I did not have to wait on the phone too long, also glad you are open on Saturdays ( % 15.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Never had to use you so don’t know ( % 0.00) You took my money every month on time ( % 0.00) I’ve talked to you once ( % 0.00) Your people are great ( % 80.00) Don’t know anything about your service ( % 0.00) I have not had to use you ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , The representative was very friendly and quickly resolved my issue ( % 41.04) There was an issue with my phone number and she corrected it ( % 0.00) I needed my payment date changed to a date in March and she changed my date without it affecting my coverage ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I called to ask for information on how to file a claim ( % 0.00) The representative was very helpful and informative when he explained what the protocol is for filing a claim ( % 20.00) I would recommend CarShield to my friends and family ( % 0.00) The person I spoke with was extremely helpful ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I was calling to cancel my membership ( % 0.00) However Keyuana provided me with several discounts and I was able to keep this policy ( % 25.00) I'm on a very tight budget and having to cut back on everything ( % -11.61) Adulting is not easy ( % -21.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Hi, Hi, I spoke with Mary ** both by chat and by phone ( % 0.00) I needed to change my email address and she was very courteous and knowledgeable to assist me ( % 78.00) Thank you for hiring great people ( % 80.00) Have a great day ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , The customer service people are fantastic ( % 40.00) The problem with companies these days is it's so hard to talk to a real person ( % -4.58) Calling customer service gives u a nervous breakdown trying to get to talk to a real person ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I was happy to find an auto shop nearby who also works with CarShield ( % 80.00) They were able to get the part and get it fixed ( % 30.00) Took a little longer than I would’ve expected, but I was kept in the loop about the delay and I’m happy with the service overall ( % 12.81) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Went above & beyond explaining the process of getting my car serviced ( % 0.00) They had my car towed to the mechanic & I didn't have to wait all day ( % 0.00) Very courteous, efficient, & professional ( % 44.00) I was in the hospital & they put me at ease getting things done ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , They repaired the heating Actuators on my Chevy Impala ( % 0.00) It was they were running off and on hrs a day draining my car battery ( % 0.00) I'm glad I had CarShield because I had a opportunity to get this repair done ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Thank you Ryan for your professional service ( % 10.00) You made me feel better ( % 50.00) I can now know that something being done to help me get back in my car as soon as possible ( % 0.00) I can wait a little more patiently after talking to you ( % 15.63) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Everything was explained to me and was helpful ( % 0.00) The representative was very courteous and helpful ( % 78.00) He worked with me to get the best price and product for my car ( % 100.00) There was no pressure and the program was explained to my satisfaction ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Representative answered all my questions by explaining in detail the best coverage for me ( % 100.00) My experience was made comfortable because the representative took the time to make everything clear to my understanding ( % 25.00) I felt no stress or pressure to make any decision ( % 0.00) Representative was great salesperson because I felt he had my best interest as a priority as well as selling the product ( % 90.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Taken care of without difficulty ( % 0.00) No problem at the dealership that serviced my car ( % 0.00) I will recommend Car Shield to all my friends and family ( % 0.00) The representative was very knowledgeable and courteous ( % 40.00) Thank you for your service and have a great and awesome day ( % 90.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , The vehicle I have a contract on was hit on / ( % 0.00) Heavy hit and possibly totaled ( % -10.00) I just needed to know if I can transfer this policy to the replacement vehicle and what was involved with that??? It took me several attempts and about hours for what should have been a relatively quick call ( % 16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Great service, extraordinary assistance with account and unbelievable savings just when I needed it the most! These savings come at a time where a budget rebalance is necessary with grandchildren about to be born ( % 30.17) I need all the money I can to enjoy these babies, especially when they are small! Thank you Carshield for saving me money and providing great coverage on my vehicles! ( % 27.19)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I recently purchased CarShield ( % 0.00) The authorized phone rep I spoke with, Danny A ( % 0.00) was very thorough in explaining everything to me ( % 20.00) If I have an opportunity to use CarShield in the future, I will further indulge my comments and experience ( % 0.00) So far, the conversations I have had with customer service have been very friendly and professional ( % 22.92) I will not be able to comment on Value and Coverage until I have had the opportunity to actually use CarShield ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Car problems ( % 0.00) Help with repairs ( % 0.00) Maybe the transmission, because the car started to smoking while driving ( % 0.00) Thanks for sending me the auto shops in the area that can fix the car ( % 20.00) Have had the coverage for a few years and haven't ever used it ( % -20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , They were great and I would use this company again ( % 80.00) Customer service is great ( % 80.00) They help with any issue you may have ( % 0.00) I would tell people to get Car Shield ( % 0.00) I have been with them for over year ( % 0.00) Great ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , My card on file expired and with the busy holiday season I wasn't able to immediately return the reminder voice-mail I received ( % 30.00) I was grateful for the message ( % 0.00) When I called today, the representative was able to take my missed payment and update my card information quickly ( % 41.67) She was very kind ( % 78.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , The customer service representative was very helpful ( % 20.00) She went above and beyond ( % 0.00) I couldn't find my policy because I had just recently moved ( % 0.00) She found it and had resolved the issue ( % 0.00) I wasn't sure when my payments were finished and she found out for me ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , It was very pleasant ( % 95.33) Very Good customer service ( % 91.00) I had an accident which totaled my truck so I had to cancel my coverage ( % 0.00) I only had the service for one month, so I’m not sure of the service to be rendered ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , My coverage was suppose to cover everything ( % 0.00) I have the Premium coverage ( % 0.00) But when they were contacted by the Ford dealer they were told it was not covered ( % 0.00) I called and was told all systems were covered yet I had to pay the bill to get my truck back ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Took a long time ( % -5.00) Adjuster was hassling me ( % 0.00) He was unresponsive ( % 0.00) Communication was slow ( % -30.00) He accused me of driving for Uber ( % 0.00) Instead of asking me to verify employment he, asking for pictures of inside of my vehicle ( % 0.00) After getting pics he never uploaded or updated file ( % 0.00) I had to continuously call ( % 0.00) I ultimately had to go above to corporate ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Was a pleasure spending my time and money with this group ( % 0.00) Would highly recommend Car Shield family to all with concerns of vehicles care ( % 16.00) Very positive and understanding to your concerns and needs ( % 29.55) Worked with my garage and kept me informed of what was going on ( % 0.00) No surprises ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I loved the price and value, and they have a discount for being a veteran ( % 35.00) Top notch customer service ( % 50.00) I would definitely recommend them to friends and family ( % 0.00) I plan on using them on all of my future vehicles ( % 0.00) The peace of mind of having this coverage was an added luxury ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I had submitted a claim that was rejected and not one customer service representative contacted me as to why ( % 0.00) That was the least that should have been done ( % -30.00) I sent an email concerning the matter and the response that the representative gave me was that a car has more than parts ( % 50.00) Okay and how does that explain why my claim was rejected ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , CarShield's Customer Service Representative, DJ:) Is an intelligent & polite professional business minded individual ( % 35.00) ) DJ overwhelmingly applied her contract expertise to my warranty investigation by which she pointed out in detail the coverage that I needed to proceed with this new CarShield contract ( % 31.82) ) There were two representatives & a claims department representative that were unable to verify the unusual electrical/electronic devices in my vehicle's compartment area ( % -15.00) However, DJ reviewed the computer entries by the other representatives and immediately implemented her vast knowledge of the contract ( % -6.25) ) While being impressed & overjoyed with DJ's efficiently accurate presentation of the contract's wording, I couldn't help but wonder why this woman wasn't working for a legal firm ( % 35.00) INDEED, I WAS IMPRESSED TO SAY THE LEAST!) If DJ did not embrace the situation with her tactical ability to evaluate & commence quoting from the contract's Addendum , I would have dismissed my new customer contract ( % 25.38) People of DJ's caliber are required in upper management because: () they know what is covered under the contracts, () they are able to decipher & comprehend a situation accurately & efficiently with their expertise & () they know how utilize their legal vocabulary to the company's advantage ( % 7.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Angela customer service rep was able to support with all of my issue and setup payment date for me due to my Huntington Bank issues ( % 18.75) Cal today was to reschedule payment to another day due to bank is closed for holidays and haven't post direct deposit payroll to my account yet ( % -4.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , It was okay ( % 50.00) Customer service did what they could help me ( % 0.00) I had a problem with the miscommunication between the different departments ( % 0.00) Afterwards, Kisha was a true professional and didn’t want to let me off the phone until I was okay ( % 31.67) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , She will send the contract in the mail, that way I can check it out, and I appreciate her knowledge and kindness and help ( % 0.00) Her quickness To answer all questions' ( % 0.00) I could tell she has been there for a while ( % 0.00) Thank you very much ( % 26.00) Mr ( % 0.00) ** Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , The staff is interested and very informative when it comes to customer concerns ( % 22.50) The staff is professional and patient when you have questions concerning your account and what services are provided ( % 10.00) I'm more than pleased ( % 50.00) The price for my account is also satisfactory ( % 0.00) I would recommend CarShield to family and friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Vehicle overheated ( % 0.00) Steam coming from the engine a loud noise coming from the engine ( % 10.00) It was a cold night had wife and grandchildren in POV ( % -60.00) Roadside assistance there within the hour ( % 0.00) The tow driver was great letting do you know what was going on ( % 80.00) Thank you for your help ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , This warranty is advertised as you can take it to any shop/dealership and they will take it ( % 0.00) Not a single shop or dealership had any interest in working with them ( % 3.57) Useless warranty ( % -50.00) I want a full refund ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I got all my questions answered with no problem and I like what I was told so I recommend CarShield to everyone ( % 0.00) I believe they will make sure their customers are satisfied at all times which is what you want from any company ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I felt pushed into making a decision ( % 0.00) The items covered were related too fast ( % 10.00) I was not able to pull them up to see if I really needed the coverage ( % -2.50) I suggest, for the future that information of coverage be provided on the internet as to what is covered and how to meet the needed amount before you cover ( % 0.00) I still am confused ( % -40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Customer service was great ( % 80.00) I paid off my contract in full over the phone ( % 35.00) My truck coverage is great and put me at ease ( % 80.00) I hope I never have to use CarShield but happy I have it if I need to ( % 80.00) Have a nice day ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , My policy was lapsed and they were very good at getting me back on my policy without any setbacks ( % 45.50) Carshield is quicker and faster than my Progressive insurance ( % 0.00) When I was broke down in Austin I could not even get my policy number from the progressive employees so I called carshield ( % -15.56) they didn't need any information from me ( % 0.00) They already had it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , It was Great ( % 80.00) The customer service lady was really good ( % 70.00) She helped me out in and helped me understand what I needed ( % 0.00) I won’t mind calling again and talking to the same one ( % 0.00) She did a good job and I appreciate all your work ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Totally awesome ( % 100.00) I felt like royalty ( % 0.00) It was indeed a great experience ( % 80.00) The service representative was amazing in every way possible and the place it recommended for my service to my car which is under contract with them as well treated me like royalty once my car was delivered there by tow truck as I arrived a few minutes before the tow truck ( % 13.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , They let me make a double payment to keep both accounts on track ( % 0.00) I'm a very satisfied customer and am extremely pleased that they are there when I need them ( % 57.50) When you get a new engine and rack and pinion installed for the plan price, you can't get a better plan from any other warranty company ( % 17.05) Even the dealer can't come close to CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , This has been a very pleasant and informative transaction ( % 95.33) Representative was very efficient, thorough, and informative ( % 20.00) He got me the price that I could afford, and informed me of all the items of coverage that I will have ( % 0.00) Every day I see ads on tv about CarShield, and I am very pleased to be a member of this very popular coverage ( % 71.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Speaking to the rep was very pleasant and polite ( % 95.33) She explained every step that was happening and continued to communicate with myself and her supervisor ( % 0.00) She was able to resolve my contract to a better understanding and savings for the next month ( % 33.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Keith was very helpful & made it easy to sign up ( % 31.67) Due to weather, it might take me a while to reach the mile starting point for my policy ( % -6.25) I do feel better though, knowing I will be covered for future covered repairs ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Everything was great ( % 80.00) It was very easy to enroll in Car Shield ( % 56.33) They make you feel safe from breakdowns and auto repairs ( % 50.00) When calling car Shield someone answers the phone instead of a machine robot voice ( % 0.00) I recommend car Shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I would recommend Car Shield to all my friends and family ( % 0.00) They are doing a great job ( % 80.00) Thank you for helping me with my financial problem ( % 0.00) I truly appreciate it ( % 0.00) Car Shield is a company that understands their customer's needs ( % 0.00) Bless all of you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Experience was great ( % 80.00) ( % 0.00) ( % 0.00) Love it ( % 50.00) Personalities were awesome in working with me ( % 100.00) They took the time to explain to me any questions that I may have had ( % 0.00) Attitudes were great ( % 80.00) Patient with me oh boy they had it (smile) ( % 30.00) Thank God for them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , The person that set me up with the coverage kept it real and professional ( % 15.00) And when I called to set up a different card to charge, it was quick and easy ( % 25.56) You can't bet the price to cover my car anyway else ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I have had nothing but complete satisfaction until I was adding a motorcycle ( % 10.00) I talked to about people over a week and got different quotes for same vehicle with same exact mileage ( % 6.25) Tried to sign up with Josh at a month and his phone died in middle and never got him back ( % 0.00) Quotes were from , , , and a month, then a lady called today with a month ( % 0.00) I asked how can I get so many different quotes for same vehicle with same mileage and she flipped out ( % 12.50) I hung up on her ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Customer Service very responsive to my questions ( % 20.00) Liked when I changed my bank card that you called me & we replaced the new card number within a few minutes ( % 17.88) I've paid my policy in full, early ( % 22.50) I trust your company ( % 0.00) Thank you for exceptional service ( % 66.67) Happy New Year ( % 46.82) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Had Midas replaced it, Carshield stood by their word, they paid $ ( % 0.00) total ( % 0.00) My truck is a dodge Ram x Hemi, They had to remove the dash to get to the condenser that is up under the dash ( % 0.00) Generally they took my inside dash and replaced my AC condenser coil ( % 5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Carshield representative was very informative and it’s great to have carshield for your vehicle protection because you never know when your car will break down on you and you need help to cover all the repair costs and that gives me that secure feeling so I can sleep better at night ( % 34.89)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Everyone was very nice and helpful ( % 78.00) Thank you all for helping me a nice and polite way ( % 60.00) Car Shield has been very nice with us helping us to solve a problem with our payment date on our Kia Sedona ( % 78.00) Thanks again for your help ( % 20.00) Tammy ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Very satisfied with my coverage and plan ( % 65.00) So far it's been good to me ( % 40.00) Thanks for the opportunity to be part of y'all business ( % 20.00) My car went to the shop last week and Carshield sent a wrecker service to pick up my car with in cost to me ( % 0.00) Thanks carshield ( % 20.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Great customer service representative ( % 80.00) I was held by a outstanding lady who understood me before helping me that way ( % 50.00) When she did help me I didn’t take no time but the time that was necessary much appreciate it and we need more people such as her ( % 17.50) Thank you ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I called to check to see if what I needed would be covered ( % 0.00) The young lady who helped me answered my question ( % 10.00) She was very friendly and professional ( % 29.38) There is not much more that I can say ( % -25.00) I received the information I needed ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Jamie the representative was extremely helpful and provided the perfect coverage for my new car purchase and transfer of remaining coverage $ to the new contract ( % 28.69) I've dealt with CarShield representatives, one for the Jeep and Jamie for the F ( % 0.00) Both have been outstanding ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Need a quote for Ford F pickup ( % 0.00) The mileage is at , ( % 0.00) It is an eco- boost, LX truck ( % 0.00) The color is a grayish brown ( % 0.00) Bought it brand new in December of ( % 13.64) It has not been repaired or have no problems with it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , The lady that recently helped me was very pleasant which I haven't received in the past ( % 23.44) I now just need to figure out if this is worth the hassle or do I just Cancel service and look at new car options ( % 21.82) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I am waiting for conformation about my transmission problem ( % 0.00) The people at Montgomeryville Nissan checked it out and said it needs replacement ( % 0.00) Hopefully this will be addressed so I can get back on the road quickly ( % 16.67) I need transportation for work ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I was offered a super rate at the diamond level and they looked out for me because I am a Veteran ( % 16.67) I would recommend them as a reference for getting or at least see what they can offer ( % -30.00) No one size fits all ( % 0.00) ( % 0.00) That’s a good thing ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Landa (cust ( % 0.00) serv ( % 0.00) rep ( % 0.00) ) was very helpful, patient, and made sure I understood what was in my contract ( % 35.00) ( % 0.00) And regarding the monthly payment plan, it is perfect for my situation ( % 100.00) I now have a phone number I can call with any questions or concerns ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Needed roadside service ( % 0.00) Was in a very dangerous spot when car broke down ( % -46.78) Was not able to reach roadside service ( % -25.00) On hold for incredible length of time ( % 90.00) Had to call to get service and to get towed out of the dangerous area ( % -60.00) Vanessa Car Shield rep was very kind in assisting me and will be refunding my tow bill ( % 78.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , To renew was so easy and fast ( % 31.67) I also liked that I did not have to wait for hours to be helped ( % 60.00) Each person I talked to was quite helpful ( % 0.00) I also liked the call back system, so I didn't have to hold on for a very long time ( % 17.83) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , You guys was very helpful with explaining everything in full details ( % 27.50) I have told so many people about my new coverage on my new truck ( % 25.76) New year, new me and new insurance ( % 13.64) Thank you guys again for helping me keep my truck insured with the best ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Needed to give information about my vehicle and was treated like an old friend by your service rep it felt like family ( % 10.00) I was happy speaking with your representative ( % 80.00) She informed me of all of my services and what it entails ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I sold my car and got a new one with year warranty ( % 13.64) Love my Car Shield protection while I had it ( % 50.00) I always felt safe driving around town or out of state ( % 50.00) Thank you Car shield and I'll be telling friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Helpful ( % 0.00) I was waiting for new visa card ( % 13.64) So they could get their payment ( % 0.00) Never had to use it but glad I have it ( % 50.00) On social security if I had to pay a big repair I wouldn't be able to ( % 17.78) Feel better knowing I have it ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Car Shield came through for me, my car broke down, I called immediately, and they towed my car, handled everything ( % -15.56) It was the Repair Shop that rip me off ( % 0.00) Car Shield did their part ( % 0.00) Thanks Car Shield ( % 20.00) It was kind of rough and frustrating at first, and I thought things was not going to happen, but Car Shield gave me a peace of mind and told me that everything is going to be okay ( % 17.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I had to talk with three different individuals to receive accurate information re: coverage on my Honda CRV ( % 20.00) Better training is advised ( % 50.00) I was told I only had coverage of , miles which was quite inaccurate with my diamond policy ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Very professional and knowledgeable staff looking to help in any way they can gave me all the information needed to put my claim in and get a rental car my car is with my mechanic and has been towed to his shop ( % 13.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , The Customer Service Rep, Melissa, explained to me the type of coverage I recently got & why it was different from my other vehicle's coverage ( % -4.17) She understood my plight & proceeded to find additional coverage for my Lincoln Nav ( % 0.00) L ( % 0.00) Now, I feel much comfortable in the coverage(s) I have for both my vehicle(s), Cadillac Escalade ESV & Lincoln Navigator L ( % 40.00) Thank you Melissa ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Representatives have always been helpful and informative ( % 0.00) I sold a vehicle and decided to keep one for future use as I had eye surgery ( % 0.00) The one I sold was a Ford Fusion ( % 0.00) and after talking to your representative she talked me into not selling my Ford F ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , It is very reassuring to know that you have coverage ( % 20.00) And the fact that it is transferable is great ( % 80.00) I also like the options you can have when obtaining the coverage ( % 0.00) I also appreciate the low deductible ( % 0.00) And the fact that you can be reimbursed if you should ever sell your vehicle ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , My representative was smart, witty and extremely friendly, very polite and professional, handled my call as if I was a family member of Carshield ( % 27.79) Thank you Mr M ( % 0.00) ** ( % 0.00) Also the response I gotten were on point and to the right place of understanding ( % 28.57) Also made sure I was aware of a few options to assure I have the full understanding of how this works ( % 22.50)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Like I said am very happy that I have Carshield because help me with warranty ( % 100.00) If I need help right away send me help to go to a place that insurance for the car get repair right away ( % 28.57) Thanks for your service ( % 20.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Just wanted to know how much was owed on the balance of my account and the information about when my Warranty expires ( % 20.00) The date and miles also what was the balance if I want to pay it off on full and how many payment were left before pay off ( % 28.33)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Need something to give business performing work on my card ( % 0.00) Send me a booklet to put in my glove box for future use ( % 0.00) Will take weeks to send to me ( % 0.00) No need for it now but want to be prepared ( % 0.00) Very nice customer service representative ( % 78.00) Will and have recommend to others ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Cancelling services temporarily due to issues beyond my control ( % -12.50) Customer service agents was very understanding and even willing to lower my price in order to help me stay enrolled ( % 22.50) I'll definitely be back as soon as my life situation is remedied ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Absolutely professional ( % 10.00) No issues ( % 0.00) Representative did a good job ( % 70.00) Took care of all of my required needs ( % 0.00) Could not have done a better job ( % 50.00) Have nothing more to report ( % 50.00) Don't have anything else to say ( % 0.00) Have a happy new year ( % 46.82) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , They are always very helpful for me never have a problem with the employees that’s work here ( % 20.00) They always get me the info I need and help me understand ( % 0.00) I will highly recommend Friends and family to Carshield ( % 16.00) They are the best ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Customer rep service was awesome and answered all my questions in a timely fashion ( % 100.00) Needing information of my coverage and was able to retrieve the information via email ( % 50.00) Did not want to show up or make an appointment until guidance was received ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I’d like to thank your company for your hiring practices as well as the people that you hire ( % 0.00) The customer service agent by the name of Kimberly was very helpful in making the adjustments to an account I had on one vehicle in transferring it over to a newer vehicle ( % 20.00) She was very pleasant talking me through my search for upgrade and I’d like to thank her for all the help that she’s giving me ( % 95.33) You guys keep up the great hiring practices ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Phone conversation was answered very promptly ( % 20.00) Courteous and helpful and fast service on all my issues were taken care of ( % 40.00) I would happily refer friends to your services ( % 80.00) Any time I had to get my car looked at it was taken care without any worries ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , The service were great And she going help me with my vehicle getting fixed ( % 45.00) And where I could take it in Nacogdoches Texas ( % 0.00) She going send it email or text messages to me ( % 0.00) I hope I can get it fixed soon as possible ( % 5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Was very satisfied with you C/S Rep & she was pleasant, professional & answered all of my questions ( % 49.44) Good coverage for the price, better than the dealership offers ( % 43.33) There is nothing more that I can say concerning the application process, the C/S rep, & the cost of the coverage ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I have always received great customer service ( % 80.00) Their representatives are always knowledgeable and extremely helpful ( % -12.50) I've been with CarShield for about + years, and have never had a complaint ( % -30.00) When I have needed assistance, I have always been treated well ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , People were friendly knowledgeable ( % 37.50) Price was very fair and everything was easy ( % 67.17) I researched alot of warranty companies and CarShield was the best bang for the buck ( % 100.00) They let you pay monthly and it allows you to have peace of mind if something goes wrong with the car and the cost of repairs today ( % -50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Customer service was friendly, knew or knowledgeable of the services for packages and was very helpful with description or details ( % 28.75) I would recommend this company services to my friends and family ( % 0.00) The pricing for the coverage is not expensive as I was thinking ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Mrs ( % 0.00) Jordan is an big asset to this company, she knows her job and very easy to work with ( % 28.17) Keep up the good work with customers ( % 70.00) You are doing a very good job ( % 91.00) I can tell the way she talk to people with understanding people ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , My Car has held up for years and running ( % 0.00) My warranty ran up and just to be safe I went with Car Shield, After about months my car started to act weird ( % 0.00) I took it in and was told it was my transmission ( % 0.00) Car shield wanted to take the trans apart and rebuild it and the shop didn't want to do this, so I had to take it to home and when I called around no shop was looking to do what car shield was trying to do ( % 0.00) After calling about shops one shop said they dealt with carshield but it's always a bit of a headache ( % 0.00) After paying for another diagnostic this shop had said the same thing as my original shop and was not looking to take the transmission apart but wanting to replace it ( % 18.75) After all this frustration and Car shield not really helping me I was calling to cancel my service because all they were simply doing was giving me numbers something I could do on my own ( % 16.67) This time the lady wanted to make some calls for me and got in contact with A place that does do transmission repairs ( % 0.00) When I finally make the call its was the same run around ( % 0.00) I needed to pay (out of pocket) for yet another diagnostic then they would determine what the issue at hand was ( % 0.00) At this point I was simply over this entire process ( % 0.00) So not only did I pay for three months of service but I also paid for two diagnostics and nothing got fixed on my car ( % 5.00) So now I've canceled my service and will look to get my car fixed on my own or simply get a new one ( % 20.91) Car shield has been the biggest headache to deal with and I don't plan on ever returning with any car that I have ( % 0.00) The people over the phone are friendly but the overall service is terrible ( % -20.83) Read full review ( % 35.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Called to get a copy of policy to put in vehicle ( % 0.00) Email copy sent to be followed up by hard copy in mail ( % -29.17) Did not receive anything when I signed up and needed to have in car if I have any problems ( % 0.00) No additional problems or service needed at this time ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Talked to some very nice people, were real helpful ( % 49.00) They were helping me find a location to bring my truck if I had any problems ( % 0.00) They also answer questions that I needed to know and gave me numbers that I might need like roadside and claims also payment processing ( % 0.00) Thank you! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Great customer service ( % 80.00) Very knowledgeable ( % 20.00) Very helpful ( % 20.00) Told me all about the coverage and the great value of CarShield ( % 80.00) Would tell all my friends and family about the great value of having this great service ( % 80.00) The pricing and all the things you cover are the best by far, better than most warranties out there ( % 52.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Updated my card information for the new year ( % 13.64) ( % 0.00) ( % 0.00) customer was very patient and knowledgeable and quickly take care of my issue plus informed me of the options I had of different payment options to consider ( % 17.78) Carshield is the best investment I put into to protect my vehicle from a costly breakdown ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I was upset in the delay by the investigator in not showing up as scheduled, and the delay in paying the garage consequently delaying the return of my car ( % 0.00) I could add that I was not kept in the loop as to what was happening ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I have already written a summary of what I am dissatisfied about ( % 0.00) And I want to get the situation rectified ( % 0.00) I have been without my vehicle for days ( % 0.00) And I have had to pay someone for a ride to work ( % 0.00) I do not understand the delay ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Great service and professional and knew what I was talking about my CAR and Tyme was right person for customer services and downloading my contract plan and coverage and model and year, for my car and me ( % 39.52) Mr ( % 0.00) ** ( % 0.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , So far I'm enjoying the the active real time status of my VW Atlas that is sent to my phone ( % 16.67) It has on several occasions reminded me that my are doors were unlocked ( % 0.00) Plus a reminder that my Atlas is due for a oil change ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Car has been at the dealership for two weeks and no repairs are being done ( % 0.00) Everyone on the phone is very polite, but nothing is getting repaired ( % 20.00) It is not the experience I was hoping for ( % 0.00) The TV ads talk about peace of mind when you need your car repaired ( % 0.00) That is what I was looking for, but after two weeks the car is still at the dealership waiting for repairs to be done on the A/C ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I appreciate the agent working with me on my payment method, I do know I need this even though my car is a little new, but money is super tight, so the help from Car Shied is important, everything is digital and things happen ( % 8.39) ( % 0.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I had a great experience with Jennifer ( % 80.00) She was courteous, friendly, knowledgeable and patient ( % 48.75) I had a great experience with my questions ( % 80.00) I would recommend Car Shield to family or anyone needing warranty ins ( % 0.00) In fact I’m calling family members to make sure whether or not they have warranty ins ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I had to cancel my warranty service on my vehicle because I no longer possess said vehicle ( % 0.00) When I purchase another vehicle, Car Shield will be my go to extended warranty service company because it has been there for me ( % 0.00) Everyone I spoke to was most friendly and appreciative of me considering the company for its coverage plan ( % 49.17) ( % 0.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I Needed a jump Start ( % 0.00) They got here kind of fast, But what I didn't like is I Had to pay upfront for the Jump, and it took me all most weeks to get my money back, What if I was on the road & far from home and don't have the money, then what would I do? ( % 28.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Customer service was Very thorough and helpful ( % 20.00) I have used Car Shield in the past and was very satisfied with the service ( % 20.00) ( % 0.00) I also have friends that are still using Car Shield and are also satisfied with their continued good service ( % 60.00) ( % 0.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , At this time I am extremely please with this company, what’s stated in my coverage and the quality of the specific rep I spoke to last ( % -4.17) Keep in mind I have not filed a claim and will give my overall opinion when that time comes ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Talked with Rhagen to make some changes to my CarShield account ( % 0.00) She was a delight to speak with and very articulate about your product ( % 20.00) She made sure that I understood all that we discussed and was satisfied ( % 50.00) Great person to work with ( % 80.00) ( % 0.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , The process was seamless in replacing the previous vehicle with a replacement ( % -3.33) All coverages were explained in a timely and professional manner ( % 10.00) I am happy to have contacted this company and now I have peace of mind in knowing that any catastrophic repairs would be covered by Car Shield ( % 80.00) ( % 0.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , My thoughts on CarShield it’s easy simple and overall best customer service I’ve ever received ( % 35.83) The representatives understands the needs of your concerns and doesn’t push you to purchase like other companies ( % -12.50) I will likely recommend this to family friends and neighbors ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Whenever I have had the need for additional information they have always been responsive! Any questions I have had they have always answered! Any changes I have had to have they handled with care, for my personal preferences! When I have had to call, there was always someone there who answered, I mean a real person, no robots! Carshield is a sound place with their representatives who are pleasant & knowledgeable! Thank you ( % 25.08) ( % 0.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , The plan that was sold to me is not what I was told it would be ( % 0.00) I have had nothing but trouble and I'm a fairly new customer ( % -3.18) I'm not happy with you or your services ( % -40.00) One more thing your commercials are full of lies and very misleading ( % 35.00) I will be calling you tomorrow to discuss matter and find out if I'm still going to be a customer of yours ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Dealership forgot to call CarShield ( % 0.00) So they didn't even reimburse me ( % 0.00) All they say is refer to section f of the contract ( % 0.00) I've called them twice to get a email of the contract ( % 0.00) They can't even do that right! Don't waste your money! Like I said I got ** over by them and didn't even get a courteous reach around! They have a really bad reputation no one wants to work with them ( % 7.14) They also have pending lawsuits against them ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , When I cancel the service person was very helpful ( % 20.00) Made sure I wasn't canceling for bad service ( % -10.00) Gave Me information about future service if needed ( % 0.00) ( % 0.00) Said all was done and they closed account ( % -10.00) And that I would be welcome back if needed ( % 40.00) Thank You ( % 0.00) Frank Read full review ( % 35.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Please send by email or USPS mail the product and its uses and experiences it encapsulates ( % 0.00) I would like to see a folder or binder of this product and all the coverage's spelled out comprehensively and then, I will give CARSHIELD a full survey ( % 35.00) ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Thank you for your kindness ( % 0.00) I called to update my car information ( % 0.00) A friendly person assured me that it was taken cared of ( % 37.50) I appreciate your professionalism during our phone conversation ( % 0.00) Much love & nice doing business with Carshield! I am looking forward to easy process for coverage ( % 56.11) ( % 0.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Representative handled my request and sent a confirmation email while I was still on the phone with her ( % 0.00) She was very pleasant, efficient and courteous ( % 77.67) I have appreciated being able to have the assurance of having coverage for my car ( % 35.00) Will refer others in need of this type of assurance to your company, CarShield ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Alicia, Allie and Jessica were great in helping us resolve our problems concerning our vehicle and the problems with our policy ( % 80.00) We would recommend a friend, and/or family member anytime to get CarShield as soon as they purchase a vehicle ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Perceived Payment Issues ( % 0.00) After speaking to Kayla all taken care of ( % 0.00) She researched my payment history and confirmed that all payments had been made ( % 40.00) For some reason my Quickbooks did not recognize "Mepco" but further investigation it had to be a computer glitch or maybe operator error ( % 0.00) Probably Operator error ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I was totally pleased with the knowledge and expertise in selecting the best possible plan for me ( % 50.00) The associate was very courteous and helpful ( % 78.00) Would highly recommend this to anyone who is interested ( % 20.50) It is truly a life saver and helps continue to protect my car and mindset for breakdowns… ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Just had questions as to how things work when you need to make claims ( % 0.00) The question was if you didn't use your vehicle that much do you still have to do the schedule maintenance and the answer was no ( % 20.00) Just keep a record of oil changes and work done on your vehicle ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I wasn't sure what to expect but once my representative explained the contract in full I was totally confident in with moving forward and they let you know that if you have any questions or concerns to always call ( % 45.00) To me that's service that you can count on ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I had to cancel my contract because my car was totaled in a accident ( % 0.00) The gentleman who handled my call (Kenny) was awesome ( % 100.00) He guided me thru the process, we shared stories, he made me feel valuable ( % 0.00) It's rare to see customer service I've this ( % 30.00) And I have been in the customer service industry since I was ( % 0.00) I was sad I had to cancel my contract, but when I get another vehicle I will be coming back to CarShield based on Mr ( % -25.00) **'s service ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , My representative was a very knowledgeable person, she explained all about CarShield, took her time to explain all the features and explained and answered all questions in a very professional matter ( % 16.50) She was very understanding to all I had to ask of her ( % 20.00) ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Was able to lower my rate by $ /month ( % 50.00) I have the service a couple of times and was very pleased with the outcome ( % 65.00) The place I took the car to was getting the repairs done and put me back on the road ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Easy to deal with customer service ( % 43.33) Fast answering time and wonderful personality ( % 60.00) Found them online and easy to sign up ( % 43.33) They have great reviews ( % 80.00) If you need a great warranty call them ( % 80.00) Best deal in town ( % 100.00) Knowledgeable staff ( % 0.00) They know their stuff ( % 0.00) Refer your friend and ask them about multi car discount ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I get great service anytime I call, from the littlest thing, to more complex requests ( % 33.33) Even transferring my coverage from one car to another was just a simple phone call and answering a few questions ( % -10.00) Operators are also always friendly ( % 37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Difficult to complete request because account was not up to date ( % -20.00) GREAT CONCERN: automatic withdrawal ( % 80.00) ( % 0.00) Was cleared up ( % 0.00) ( % 0.00) ( % 0.00) seems payment came in on / ( % 0.00) After phone calls, waiting and bkgrd ( % 0.00) work ( % 0.00) My need for battery re-charging was OK'd ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Called for coverage information and make sure payment is being processed! Everything is okay and I am completely satisfied with the results of the phone conversation! Very polite customer service representative and found out the information I needed! All the engines parts and electrical areas are covered! Just not regular maintenance items!, Such as oil changes, brake pads, and mileage items worn on car! Thank you and Blessings for your day! Debra! ( % 34.38)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , The rep that I spoke to the other day was nice enough to give the promotional rate that came to my mailbox on a flyer ( % 15.83) I appreciate her doing this for me ( % 0.00) Even though I was a recently signed customer, she still gave me the promotion discount ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I have received several letters from your office about my account not being activated ( % 0.00) I have called your office concerning this issue and they said for me to ignore the letters but I just received another ( % 0.00) Please confirm that my account is activated ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Have not filed a claim but whenever have contact it is always courtesy and professional, the premium is the best around and I like the convenience of my choice of shops ( % 55.00) Not having to do the leg work also is a big plus ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , A required engine tear down cost that a $, ( % -15.56) A scope of an engine cost $ - ( % 0.00) When asked to do this an engine scope it was denied ( % 0.00) Engine scope will provide all the information than a engine tear down at th of the cost ( % -15.56) Would not used this company it sea that it a way to not cover fixing the engine ( % 0.00) The tear down would cost as much or more than a new engine ( % 16.03) ( % 0.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Updated on //: Called again today and spoke with a representative ( % 0.00) Who stated that it was not me that they needed to speak to but the shop fixing my vehicle ( % 0.00) I called the shop and they said they were waiting on the adjuster to call back with the ok to start on my car ( % 25.00) This has been going on for days now ( % 0.00) See my frustration?Original Review: I did all I was asked to do to have my car repaired ( % 0.00) And to this day my vehicle hasn't been repaired ( % 0.00) It is now in its th day without an adjuster making a decision ( % 0.00) I don't know what more I am to do, and I keep getting the runaround ( % 50.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Customer service representative was very helpful ( % 20.00) Resolve my request for monthly charge for coverage ( % 0.00) I don't need anything to add for description ( % 0.00) I also asked why company not pay for dealer parts price and pay only open market sales parts ( % 0.00) So they explain dealer profit is higher for the same new parts selling in open market ( % 9.66) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I called to Check and see if my tire damage on my car was covered and to update my contact information ( % 0.00) The representative was polite, knowledgeable and helpful ( % 0.00) All my questions were answered quickly and satisfactory ( % 33.33) I will always use Car Shield and anticipate recommending it to all of my famiy and friends ( % 0.00) Best Value I can see for the money ( % 100.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , My Customer service experience with Carshield was great ( % 80.00) They met my needs ( % 0.00) They were helpful in getting what I want ( % 0.00) The customer service rep did not give me any problems ( % 0.00) I was completely satisfied ( % 50.00) In the future, I will call Carsheild if I need any service with my new vehicle ( % 6.82) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Excellent customer service, knowledgable and courteous ( % 80.00) ( % 0.00) Intelligent response to questions ( % 80.00) Great company to work with on my car issues ( % 80.00) Give the customer service representatives a raise ( % 0.00) I can see why Carshield is the most trusted company for car repairs ( % 50.00) I have my cars with Carshield ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , NOT EVEN A / Star Rating ( % 0.00) CarShield is NOT Worth it ( % -15.00) My wife & I paid CarShield a little over $/month (over $, ( % -18.75) for a year) ( % 0.00) ( % 0.00) ( % 0.00) just to be denied separate times for different issues on the Approval of Services we needed ( % 0.00) I would call it a Scam, but why bother ( % 0.00) We DO NOT recommend this company ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Well haven't had any problems with my truck ( % 0.00) But when I have question, they help out and answer all my questions and the plan works for my truck ( % 0.00) So it's hard for me to reply to this question ( % -29.17) Work ok for me ( % 50.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Experience been very positive, I decided to sell my Chevy Colorado and at this time I'm without a vehicle, I plan to purchase a cash vehicle out of the 's ( % 29.55) ( % 0.00) If I should purchase a Vehicle within your warranty parameters I will call back and ask for coverage ( % 0.00) Thank you very much ( % 26.00) Tommy ** ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I had no issues with the car, I just called to change my credit card over to my debit card and the lady was so nice and so helpful and pleasant, that I think she deserves a nice little raise for you ( % 43.65) Take care of the good people always ( % 70.00) ( % 0.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Service ( % 0.00) I need a legal degree to read that contract holy moly ( % 20.00) Of course the first time we had an issue $ down the drain bc if your contractions it not be covered under all of those sections ( % 4.72) If I knew then what I know now I would not go with CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , The vehicle was not responding well to bumps in the road ( % 0.00) Check engine light was on ( % 40.00) Upon taking it to my mechanic, I learned that I needed a lower front arm control bar, left and right ( % 14.29) Also sway bar linkage, left and right, plus, I needed outer tie rod end rods, as well as a front end wheel alignment ( % 14.29) Car Shield paid the majority of the costs, including parts and labor ( % 0.00) Out of almost $ worth of work, I only had to pay $ ( % 15.00) ! Thanks car shield! ( % 25.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , To date, I have not had to use the service of Car Shield ( % 0.00) It's nice to know it's there when and if I need them ( % 60.00) I've seen the commercials and reviews, how can you go wrong with this great service ( % 15.00) Car Shield cars go farther ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I've had Car Shield for about a year now, and the peace of mind is priceless ( % 100.00) Luckily, I haven't need my car fixed, yet, but I have spoken with customer service ice who proved to be so polite and efficient ( % 21.67) I expect I'll receive same service if and when I need car repaired ( % 0.00) I rave about this company to everybody ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Nigel is a very good employee for your business and you guys are blessed to have him as an employee ( % 91.00) He did a great job ( % 80.00) Thank you very much ( % 26.00) Explain every question that I asked he has a very well ( % 20.00) I appreciate him ( % 0.00) He know his job and if he didn't need that he won't hesitate to let you know and he'll try to find out ( % 0.00) I appreciate him and thank you very much ( % 26.00) ( % 0.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , It was a great experience and very easy to get it all worked out for coverage ( % 68.17) I was impressed with the amount of coverage I received for the price I'm paying ( % 100.00) The agent was very helpful, friendly and answered all my questions ( % 28.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Excellent service all around ( % 100.00) The other appears to be true to who the rep in their commercials ( % 11.25) Only had one request to service my Mercedes’ and the experience was flawless ( % 50.00) Have all of my vehicles covered under the Shield and feel really good about the integrity of the organization ( % 70.00) Shared the experience with colleagues recently as well ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Thanks for your input, and service, that could've been my fault, maybe I was distracted or didn't hear what was spoken, maybe I will reconsider your service in the very near further, and please do me a favor for the ones that are not mechanically incline, so their expectation was be mislead, thanks, shalom!!!! ( % 20.46)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Great personnel, easy to understand and demonstrate the value of the product offered and how to use it to keep your vehicle in top condition ( % 57.78) It is a product I have heard about for years and now am very happpy to have the policy ( % 20.00) This is the th vehicle maintenance policy I have had and I am sure it will be like a valuable insurance policy if needed in the future god forbid I need to use it ( % 25.00) It is about peace of mind my friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Cancellation I very appreciate it with your guys service and the quickness yourselves rep responded and handle the issue ( % 20.00) Thank you very much And I would recommend you to friends and family ( % 26.00) Thank you very much and great coverage for a vehicle ( % 53.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Everyone is always so helpful ( % 0.00) When I call with questions they always answer and get me in the direction I need to go in ( % 0.00) I recommend CarShield to anyone who need extra warranty coverage ( % 0.00) I have been with CarShield years ( % 0.00) I hadn’t had to use my warranty but have to now and they are good to me ( % 70.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I called to find out more about Car Shield and made my decision to join and keep my car protected as my warranty has expired and I don't want to have to deal with a huge bill when/if something goes wrong with my car ( % 13.33)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I made inquiries regarding the charges per my contract regarding the time to change Spark Plugs, Change battery and the rotation of tires ( % 0.00) All was explained to me and now I know and understand why I am responsible for those items ( % 20.00) Thank you ( % 0.00) I totally understand ( % 0.00) Again thank you!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , My driveshaft broke and the mechanic called Carshield and they rejected the claim, told the mechanic it wasn't covered because the bearings made the driveshaft broke, but when I called, the representative told me the drive shaft was not part of the drive axle ( % 0.00) I wanted an adjuster to come out and check the case out, they never called me back to come out ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) My husband is a certified mechanic and was trying to talk to the lady ( % 0.00) She admitted that she just reads from cards and doesn't know the parts of a car, only that the computer told her my part wasn't covered ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Larry was very helpful with my problem and then he gave me my account number and then told me that it will be alright ( % 20.00) Also informed me that I have dollars towards the tow and he was very careful about my concerns ( % -13.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Thank you for your very prompt and courteous service! I will be more than glad to recommend to all that I know to give your company a try for service; due to the prompt, kind, and courteous service that I have received since I have been dealing with your company ( % 43.21) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , It was detailed and very helpful ( % 30.00) They had great communication with me to let me know my account package as diamond that I have ( % 80.00) Also confirmed my due date and what card would be charged and on what day ( % 13.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Was wondering about my account ( % 0.00) The lady provided all the info I needed and then some ( % 0.00) Let me know all my questions I had ( % 0.00) Along with letting me know if needed anything else to not to hesitate to call ( % 0.00) I do thank you ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Overall it was a good experince ( % 35.00) I mention what I needed and the woman I talked with got it all straighten out and everything was great ( % 80.00) I had misread the mileage on my car when I sign up for CarShield coverage and wanted this corrected, the woman I talk with over the phone took care of everything and was pleasant to talk with ( % 73.33) Thank You ( % 0.00) Britton Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Hello, I am the wife of a Army veteran ( % 0.00) My husband normally takes care of these things for me but God willing he has passed and now I have to do it which is not easy ( % 6.11) I am years old and made that very clear when I was setting up my account for CarShield ( % 11.50) They said they couldn’t hear me and I let them know I couldn’t hear them ( % 0.00) A lot of people are working at home due to Covid which I understand but when background noise stops someone from doing their job then it’s a issue ( % -12.50) I have spoken to Chonbula on Multiple occasions and she has been rude ( % -15.00) I asked them to listen to the tape because I said how many miles I had and now that I had my daughter look at my paperwork she is saying it’s wrong ( % 0.00) I called and asked to speak to a manager and they said someone will call me back ( % 0.00) Well hours later and still no call back ( % 0.00) They said due to working at home that they can’t transfer me to a manager ( % -12.50) They also had someone outside their company call me and say they they heard they recording and will not honor my claim ( % 0.00) I just want what is right and fair ( % 49.29) I have paid my money to this company and expect for them now I do what is right ( % 28.57) My daughter who told me about the company wants to cancel her policies because of how they are treating me ( % 20.00) No one wants to speak with me that is a manager and they all act like they can’t hear ( % 20.00) I am and sometimes I have to speak up or please just ask me to repeat ( % 0.00) Right now during these times this is the last thing I need to be dealing with at my age ( % 14.29) I depend on my car to get me back and forth to the Dr ( % 0.00) and to get my medicine and now I am without all because of a broken promise ( % -40.00) Read full review ( % 35.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I just called for information ( % 0.00) The customer service was very professional and friendly ( % 25.25) I have gotten great service ( % 80.00) The company is reliable and has good standing with me ( % 70.00) If other people want to get your service I will tell them about the good service that you did for me ( % 28.75) Thank you! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , our experiences in the past years with Car Shield has been professional & friendly, getting done what we need ( % 7.50) This was a simple fix but when our car needed repairs it was just as easy & we along with the dealer were quite satisfied ( % 31.11) I am glad we have Car Shield to take care of business for us ( % 50.00) We have told friend about our experience & that it is worth the monies we pay monthly for their service ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Service was nothing but outstanding ( % 50.00) I am a brand new customer, but if the service of the contract is anything like the customer service I am sure I'll be very pleased if time comes to use it and I am already recommending your product to others ( % 42.88) ( % 0.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Tiffany was very helpful and took care of my issues ( % 20.00) It was a short and quick call and the support was there ( % 16.67) Definitely will recommend this service to others but it just didn't financially make sense for me right now ( % 9.52) ( % 0.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I was not told that I would be required to get "PERMISSION" & approval of mechanic shop before I could get my covered vehicle repaired ( % 0.00) I also was never told in at least pre-calls to Customer Svc that I would need that when I described the repair required to be done, nor that I would need a years maintenance records or a "inspector" would be required at his convenience come to shop to inspect that shop the initial work on the vehicle & the completed job ( % -15.00) The shop doing the work initially tried to work with Car Shield but with all the requests & requirements they then changed their minds ( % 0.00) ( % 0.00) I do not have time to wait for all inspectors to come & go to look at vehicle ( % 0.00) In addition I did not have all the maintenance records with me as I am away from home where the records are ( % 0.00) ( % 0.00) Also the initial conversations with the shop as the Svc Mgr explained the what the initial elevatuations on what the issue was, the person on the phone indicated that different things mentioned would not be covered or have to be checked st ( % 0.00) The Owner/SVC Mgr indicated that he would not have time to wait on inspections or any other requirements & then told me he would not work on the vehicle if required to use "Car Shield" ( % -12.50) I had to get vehicle fix to I told him to start work on the vehicle & I would coordinate with Car Shield ( % 0.00) I never got the same person calling me & that was more than times to discuss the issues regarding fixing & Car Shield paying their share ( % 25.00) Now I am left paying the entire amount ( % 0.00) I want the money's paid into the program from the start in August to present returned so I can use it to pay for the repairs ( % 0.00) Your review of my claim would be appreciated & either pay as ADVERTISED or refund my money ( % 20.00) Read full review ( % 35.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Update Info For Mr ( % 0.00) Byron ** ( % 0.00) Everything Done Quickly And Easy ( % 38.33) Very Happy With All Services And Contact Infomation ( % 100.00) Glad I Got Car Shield! Today Love My Car And CarShield Will Help Me Keep It From Now On And Into The Further ( % 37.50) ( % 0.00)
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2022/1
Original review: Jan ( % 37.50) , DO NOT USE CARSHIELD ( % 0.00) When you need a repair, they will often require that the repair shop use a USED part ( % 0.00) That part can be from a junkyard, and can be untested ( % 0.00) Our CVT transmission died ( % 0.00) Carshield only covers a USED transmission ( % 0.00) The shop put it in, it was no good ( % -35.00) They sent another and put it in, it was also no good ( % -35.00) Carshield demanded we pay for the programming of the transmission because it's NOT COVERED? We owe for two dealer programming services and the transmissions were DOA ( % 0.00) This took months for all that to happen and Carshield covers days of rental vehicle reimbursement ( % 0.00) LOL! Dozens of calls to Carshield ( % 100.00) ( % 0.00) ( % 0.00) always the same excuse ( % -2.50) ( % 0.00) ( % 0.00) that's a parts vendor issue, but you can't speak to them ( % 0.00) Your Account rep no longer works here ( % 0.00) We'll look into it ( % 0.00) ( % 0.00) ( % 0.00) Covid is why your junkyard transmission didn't work, LOL ( % 80.00) We need pictures from the repair shop and endless hoops to jump through (the repair shop they recommended) ( % -12.50) Finally we find out for $ we can get, not a new transmission, but a rebuilt one ( % -3.41) Shouldn't that be the minimum Carshield would use in a repair? So here we are at month and the car is finally ready ( % 20.00) We're taking them to arbitration and fighting for a refund of the past months of premiums, months of loss of use, or rental car reimbursement, and the $k for the repair ( % -25.00) Read full review ( % 35.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I really appreciate how you all handled my situation and I would recommend you to others ( % 20.00) You answered my questions and took care of all the things I needed taken care of ( % 0.00) Very nice and professional people ( % 44.00) Thank you for your services ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , The promo-email I replied to, the phone call from Car Shield that followed, the sign-up with the phone rep, and my call to report my actual mileage all involved reps who were friendly, informative, and professional ( % 15.83) Real people answer the phone ( % 20.00) "On hold" never over minutes ( % 0.00) *Offered a Parks & Rec discount ( % 0.00) ( % 0.00)
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2022/1
Original review: Jan ( % 37.50) , Well this is my first time dealing with CarShield but from the time I have talked with them it has been very pleasant and professional ( % 43.44) I will recommend friends and family to Car Shield now and it’s very good to have and save you money YouTube ( % 91.00) Thank you ( % 0.00) ( % 0.00)
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2022/1
Original review: Jan ( % 37.50) , Spoke with a young man named Nigel when was very knowledgeable when it came to CarShield policies and customer grade levels ( % 15.00) He explain and asked if I would give him a chance to reach out to another dept and get our matter elevated ( % 0.00) He did and everything was very satisfactory to us and we are still Car Shield Customers ( % 20.00) Thanks Nigel ( % 20.00) ( % 0.00)
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2022/1
Original review: Jan ( % 37.50) , This company is very unaccommodating and unwilling to with their customers ( % 20.00) I give them a minus if I could ( % -10.00) They say how helpful they are but in reality they're just trying to scam, not performing the work ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I called to cancel coverage ( % 0.00) Layla (correct spelling?) talked me out of canceling ( % 0.00) She is very good at customer service and knows what she's talking about ( % 91.00) I appreciate her knowledge and good listening skills ( % 70.00) ( % 0.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , She was very helpful and walked me thru it ( % 20.00) I tried to download app said I had no contract ( % 0.00) When representative helped ( % 0.00) The number was found and able to get app to recognize the contract number ( % 50.00) She was very patient and polite and helped a lot ( % 20.00) ( % 0.00)
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2022/1
Original review: Jan ( % 37.50) , It wasn’t good, repairman didn’t use it ( % 70.00) Said Carshield didn’t cover my break down ( % -15.56) Had to pay out of pocket ( % 0.00) Waste of money and time paying for something like this and it’s not working like advertised ( % -20.00) I hope other people don’t have the same problem ( % -6.25) The customer service never called me or ask if my car was in the shop then I would have known if the shop was lying about using Carshield ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Rated stars since I never submitted a claim but my service provider refused to use Carshield due to poor claims customer service ( % -26.25) Stated they weren’t responding to claims submitted etc ( % 0.00) This led to the center refusal of Carshield ( % -10.00) Since this service center has provided great service to me over the years, I value their recommendations on warranty providers ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , My experience about Car Shield is a great good ( % 75.00) I called them that they are a very friendly and informed me about that ( % 48.75) I learned from my friend talked about this ( % 0.00) She was recommended me to make new one ( % 13.64) I did so awesome ( % 100.00) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I called to cancel ( % 0.00) When talking to rep ( % 0.00) She was persistent in me keeping CarShield ( % 0.00) I was in process of buying a new car ( % 13.64) ( % 0.00) I have no use when buying a new car ( % 13.64) I said my payment is automatic and wanted the payment returned ( % 0.00) She said CarShield does not give refunds ( % 0.00) I ask to speak to supervisor ( % 0.00) The supervisor said they will look into it ( % 0.00) It's been months since I closed my account ( % -10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I need to take my car to a shop to have them check out a loud roaring grinding noise while I was driving ( % 10.00) When I picked up my car they had put a brand new transmission in it ran new front wheel bearings but the loud grinding noise still persist with no explanation ( % 12.42) As far as my service with CarShield was great the mechanic was really nice but I still have a problem with my car and I’m not willing to continue this goose chase and I hate my car now!! ASAP I will trade and get a new car with a factory warranty where I can take it to a mechanic that’s specializes in the vehicle I own and is familiar with it and the time left without a vehicle won’t be a month or better ( % 19.86) Trust Carshield to get their part done! But watch who you take your vehicle to!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , No comment at this time ( % 0.00) I am satisfied with CarShield coverage ( % 50.00) I would recommend Car Shield to my family and friends if they were looking for this type of coverage for their automobile ( % 0.00) I have nothing further to add to this message ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Please see my comments submitted on the after-contact survey form which I just now completed ( % 0.00) I indicated that my wife and I cannot continue coverage due to pressing financial concerns, and I pointed out how very helpful Cynthia was in effecting the cancellation that I must have at this point ( % 2.50) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Very Professional and knowledgeable ( % 13.00) Answered all my questions and made my day! Took the time to explain things to me as a new customer and made me feel happy that I had signed up for CarShield ( % 46.82) I would highly recommend Car Shield to others ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , CarShield is the way to go to help ease your mind of forthcoming problems ( % 0.00) Very easy to setup and easy to maintain ( % 49.83) Thank you Ice T and thank you Car Shield for helping us have this peace of mind and not having to worry if we have any problems in the upcoming future! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I just joined ( % 0.00) All seems very good ( % 91.00) Hope to be a family member for a long time ( % -5.00) I called and made a recommendation that you guys give decals with your logo for advertising purposes ( % 0.00) I would be proud to have a decal of your company on me Trailblazer ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , EVERYONE was very helpful for my request ( % 20.00) Thank you ( % 0.00) I did not have my contract number but they were able to retrieve the contract number very quickly and get me taken care of ( % 46.67) Great team ( % 80.00) My car just shut off and not start again ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , The reason for choosing CarShield I have an old car that is under , miles and it's still in good condition but is getting old and things are wearing out ( % 30.00) This is the reason why I have chosen carshield to help when needed, like my belts on my engine are they covered and will the repair shop that I normally go to will be able to do the work ( % 32.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , No issues so far ( % 10.00) Placed order but have not submitted any claims ( % 0.00) All coverages I believe are needed are included but again, I have not yet submitted a claim ( % 0.00) Only time actually used policy was for leaking valve cover gasket on another car but was denied as some kind of non-covered fluids issue ( % 20.00) Hoping for the best for this car ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I spoke with the company representative at approximately : am ( % -40.00) Representative Lindsey was most pleasant, professional and courteous ( % 48.33) She relieved the anxiety I was experiencing due to a bank mishap with my automatic payment withdrawal ( % -12.50) I truly appreciated her empathy, patience and understanding ( % 20.00) I was pleased to resolve my issue without any adversity ( % 50.00) Lindsey is truly an asset to the company ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , On Thanksgiving while traveling from church my check engine light came on ( % 40.00) Friday // I took my vehicle to a Firestone located in Columbia SC to get a diagnostic test done ( % 0.00) The problem was the cooling system ( % 0.00) Thermostat need to be replaced ( % 0.00) The estimate for my vehicle ( Cadillac XT) came to $ ( % 0.00) ( % 0.00) While standing at the register I immediately called CARSHIELD feeling somewhat optimistic, until the guy on the phone told me “I’m Not Covered!” Needless to say… I was embarrassed and felt cheated ( % -50.00) I’ve been a customer since // and signed up for the Diamond Elite package ( % 0.00) My husband and I are on a fixed income and cannot afford unexpected expense such as this one; and therefore we maintain insurances ( % 6.67) Ironically, a year ago I was at an auto detail shop and was sitting next to this obnoxious guy who complained about everything! Your CARSHIELD commercial came on and he said “That’s a rip off” ( % -12.50) At the time I ignored him because I didn’t want to hear that being a client of your company ( % 0.00) I called back and your customer care manager, April (Operator ID **) took care of my service needs, with compassion and care ( % 12.50) She also provided me with the needed information to get my claim started and deducted $ ( % 0.00) off my yearly premium ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , The Representative did a great job ( % 80.00) He took the time to check for the best contract and price available ( % 70.00) When ask to call me back at a later time he was punctual ( % 0.00) Plus, the Representative took the time to walk me through the contract ( % 0.00) I never feel any pressure during the transaction ( % 0.00) Great Job! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Very good service ( % 91.00) All questions answered right away ( % 28.57) Friendly representatives with regard to answering questions in a timely manner ( % 37.50) Very happy with your service and support for the future of more support and I very happy to be a member ( % 62.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I needed to push my payment to the following month ( % 0.00) I was happy I would still be covered til January ( % 80.00) The representative was nice about it and even said if I need anything don’t hesitate to call ( % 60.00) I feel valued and appreciated at Car Shield ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , The lady who helped was terrific ( % 0.00) However, I continue to have an issue with adjuster handling my claim ( % 0.00) The claim # is ** ( % 0.00) Before I brought my BMW in for repair, I confirmed with customer service that my instrument cluster was covered ( % 40.00) I was given contact info to share with Germain BMW ( % 0.00) However when BMW called the number they were informed that the claim was rejected ( % 0.00) I called customer service who confirmed it was covered but apparently when the BMW rep used the phrase "faded" it was rejected ( % 22.50) In fact my instrument panel has been a solid black ( % -8.33) I have no speedometer, mileage indicator, amount of miles left in my tank etcetera ( % 0.00) The is dangerous to drive like this ( % -60.00) I asked BMW to call back and explain ( % 0.00) Then the response was, "We need to determine if there are alternate parts for this fix" ( % 0.00) That's unacceptable ( % 0.00) This component directly affects the safety of the vehicle and driver so want the original part used ( % 23.75) I authorized BMW to make the repairs ( % 0.00) I needed my car back and could not wait any longer with an agent at CarShield to find a suitable replacement ( % 27.50) I hope that CarShield will reimburse me for the cost of the repair ( % 0.00) I look forward to hearing back from someone ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Was told by car shop that you all would not pay for my car repairs ( % 0.00) Hope I get paid for towing ( % 0.00) I sent my copy of towing bill to you all ( % 0.00) So I sold my car to Sellmax ( % 0.00) com ( % 0.00) I was not pleased with Car Shield at ALL ( % -25.00) I will Not do business with you all ( % 0.00) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I was simply amazed by the representative helping me ( % 0.00) Apparently, human kindness is not in short supply at CarShield ( % 0.00) She was nice, kind, professional and courteous and helped me to alleviate my trauma of a recent car accident like a professional therapist ( % 33.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I wanted to know what was covered as far as the brake system works ( % 10.00) Your representative was very helpful ( % 20.00) He e-mailed me the necessary information concerning the matter that I was concerned about ( % 0.00) I would gladly suggest Car Shield to everyone ( % 50.00) Thank you for the service ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Called to make sure we have coverage on our Ford Flex ( % 50.00) Meghan was very helpful and patient answering our questions and we are very happy with the service that is provided by your Company ( % 60.00) One question: Why doesn’t all dealerships honor your Company ( % 0.00) Apparently Gilland Ford in Ozark Alabama won’t? ( % 5.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Had a very great experience ( % 100.00) Best customer service then I had now welcome ( % 90.00) Kenneth was very nice and knowledgeable ( % 78.00) And explain everything very well to me ( % 20.00) Put me at ease and overall was a great service ( % 40.00) Thank you so much ( % 20.00) Will be returning when I purchase another vehicle ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Experience been good so far, no issues and the representative Christiana was awesome looking forward to better days and I will gladly recommend a friend to get a Car Shield's coverage and I pray the customer services continue to good ( % 58.33)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I bought the best policy Carshield offers and without any warning my car blew a heater hose that caused the engine to over heat severely enough to blow the engine ( % 36.67) Carshield refused to pay for the damage ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Don't have info at hand but I had a claim for my a/c compressor ( % 0.00) We kinda got off to a rocky start but in the end CarShield came through for me and I was able to get my car repaired ( % 50.00) Thank you so much ( % 20.00) I have no complaints ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I did not actually have any auto repair done ( % 0.00) I just had need of discussing my account with an agent ( % 0.00) The sincere concern the agent, Kenneth, displayed was almost overwhelming ( % 50.00) I have complete confidence in this company based on him ( % 10.00) I am continuing to be a customer and believe I am in good hands ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I called to speak with the adjuster for status of my claim ( % 0.00) I spoke with a c/s rep instead but would have preferred to speak with the adjuster to get a more detailed explanation of my status ( % 45.00) The c/s rep was only able to provide basic general information and the questions that I asked they were not fully sure and just went upon past experience ( % 13.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I called you to get my booklet about my coverage on my Audi A Supercharged door Coup ( % 0.00) I am glad I chose CarSheid ( % 50.00) Tell Ice Tea thank you ( % 0.00) I love my new car and I take great care of her ( % 47.88) She will be my last car of my life (I'm ) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Before I signed up, I received calls every single day ( % -7.14) I told the person not to call me until I got paid ( % 0.00) I felt like I was being harassed ( % 0.00) If this should ever happen to me again, I will cancel my subscription ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , , thousand miles on Kia Sorento ( % 0.00) Thank you for your patience ( % 0.00) I look forward to working with you in the future ( % 0.00) I hope I have the Diamond package ( % 0.00) I have a second phone number ** ( % 0.00) Please place number on file ( % 0.00) Thank you for your service ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , CarShield was great! Thanks and will let everyone know how simple the process is and I didn't get to put in a claim but I knew I was covered and was able to purchase more investments because I knew what my major costs would be ( % 37.71) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , All I was doing was reporting my mileage ( % 0.00) The customer service representative was helpful with that ( % 0.00) It was a very quick interaction, I don't know what else to say ( % 43.33) She was friendly ( % 37.50) She did well ( % 0.00) She sounded nice ( % 60.00) She had a nice voice ( % 60.00) We only spoke for less than a minute I think ( % -8.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Your agent was very courteous and knowledgeable ( % 78.00) she was able to inform me which parts are covered under my policy and how my mechanic can go through you to get the work done on my vehicle ( % 50.00) I appreciate her help ( % 0.00) I will definitely recommend Carshield to my friends ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , It was one of the best decisions I’ve ever made ( % 100.00) If you’re looking for a great company to service your automobile look no further than CarShield ( % 40.00) The representative will walk you through their different plans to find the right one that fits your needs ( % 14.29) So give them a call you won’t regret it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I am very pleased with the lady that took my information and I would recommend anybody to get Car Shield ( % 65.00) It is awesome way to go with your experiences of your vehicle ( % 100.00) With the experience that I had with them on the phone I think they are very very great company to have for your car ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I am supposed to have my payment taken out automatically on the th of the month ( % 0.00) It hadn’t been but your rep took care of this month's payment and said she would keep an eye on it in case there was any future problems ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Basically I haven't needed any repairs to date ( % 0.00) But it's nice to have the coverage just in case ( % 60.00) Just wish the payments were a little cheaper ( % -18.75) I would definitely recommend everyone to have this protection in case of auto repairs are needed ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Great customer service received from Clayton ( % 80.00) Very professional and warming ( % 13.00) Knowledge of services provided by Car Shield ( % 0.00) Made my experience easy ( % 43.33) I have been a customer for a few years and I added another vehicle ( % -20.00) Will recommend Car Shield to other family members ( % -12.50) My mother is also a happy customer ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Excellent costumers service ( % 100.00) Save me money on fix become so I did not have to cancel my contract ( % 0.00) Love having it on my truck when I'm on the Highway or my kids need to use ( % 50.00) I'm comfortable at home knowing they are ok too ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , My experience with Car Shield has been a blessing ( % 0.00) When the transmission went down I call car shield ( % -15.56) Everything went smooth and fast to find me a shop that was close to my home that was ASE certified ( % 30.00) I would highly recommend car shield to anyone ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I couldn't get a clear answer as to why I was encouraged to sign up with Carshield when I had an original manufacturer's warranty ( % 23.75) I think I paid too much? The Customer service person couldn't help me with that ( % 20.00) Also I thought I was told the warranty was for as long as I had the vehicle -- which turns out not to be the case ( % -5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , The CS department was great ( % 80.00) Very helpful and helpful ( % 20.00) She quickly answered my questions ( % 33.33) I didn’t have my contract and she mailed it and also to my e-mailed it also ( % 0.00) I was very pleased with the service was given so quickly and with such professionalism ( % 32.78) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Car Shield was a great supplemental insurance on my year old truck ( % 45.00) Even though I haven't had to file a claim, it was reassuring to know I had additional protection ( % 0.00) I would recommend Carshield to anyone whose vehicle is not under any type of warranty because you never know what can happen and it's always better to be protected ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I contacted Car Shield because my payment from // wasn't received ( % 0.00) I was concerned, so I called and had my payment method changed ( % 0.00) It's almost weeks since the payment was made, and I wanted to make sure the payment is received ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I am not pleased with the denial from American Auto Shield at all ( % -12.50) My car has been perfectly maintained and it never overheated at all ( % 100.00) I may end up filing a complaint with the Better Business Bureau regarding this unwarranted denial ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Thank you for the service ( % 0.00) It was great although I had to cancel because I got a new car ( % 46.82) I would not hesitate to go ahead and call them back when I need some extra cover ( % 0.00) Everyone there is very good at what they do and good at trying to make you stay on with another policy ( % 80.50) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Great customer service ( % 80.00) The representatives care and are trying to help and are very educated about trying to get your car back on the road again ( % 10.00) I have called him a few times and every representative has been very courteous ( % 29.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I was just returning a call regarding my account ( % 0.00) Apparently the credit card I had on file for automatic draft expired at the end of the month and I had not updated the expiration ( % 5.00) Your agent was very cordial and helpful ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I want to thank Martia and the supervisor for accommodating me with a better package deal ( % 50.00) I will be a loyal customer/patron ( % 33.33) I was thinking about dropping you all but Martia convinced me that was the wrong thing to do with a Toyota Corolla ( % -50.00) So I am locked in for the automatic pay ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I spoke with customer representative, Derriesha ( % 0.00) She was very helpful ( % 20.00) This contract will be put on hold and the monthly payment will not be processed for December ( % 0.00) This contract will be on hold until January ( % 0.00) I'm in the process purchasing a new vehicle ( % 13.64) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Car Shield is the best thing that ever happened to any of us that has a vehicle over , miles ( % 100.00) If you don’t have car shield you are missing out way too long ( % -12.50) It will be too late ( % -30.00) Thanks Cascio ( % 20.00) Appreciate you guys and everything you do ( % 0.00) Sincerely Ronnie ( % 50.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , The policy was sold to me as PLATNUM and comparable to a new car warranty, minus the car converters ( % 1.82) The wording in the contract (for both my cars) is written open ended, and Car Shield has used their wording to screw me into paying for repairs ( % 0.00) Although they have covered some of the repairs, it's cost effective for me to fund my own repairs ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Did a great job ( % 80.00) ( % 0.00) ( % 0.00) will definitely recommend Carshield to anyone ( % 0.00) I heard from a friend how your service was and had to get it ( % 0.00) I will pass it on ( % 0.00) Got several people to recommend ( % 0.00) They need it ( % 0.00) I hope I won't have to use it ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Love Car Shield ( % 50.00) Just wish they can speed the process faster ( % 0.00) ( % 0.00) ( % 0.00) like if car shield would have their own repair facilities that would be awesome with time and efficiency and then car shield would know their cars better and keep track of cars they protect ( % 70.00) ( % 0.00) Overall car shield is the best so happy I got it ( % 60.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I have had extremely positive experiences when dealing with customer service representatives at Car Shield ( % 22.73) They listened, they were kind, efficient and effective ( % 60.00) Each and every time I called I spoke with a person who was very knowledgeable ( % 20.00) I appreciated them and can only say - THANK YOU! ( % 10.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I called in to move payment to a different day ( % 0.00) She made the change and I was on my way ( % 0.00) Advocate ask the right questions ( % 28.57) Confirmed the acct ( % 40.00) Made the change and done ( % 0.00) I thank you for the quick pick up and the quickness in making changes and ending the call ( % 33.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Although I don’t recall the order number, I do recall the representative was phenomenal, she really knows about the business of extended warranty and her professional / personal experience was so valuable ( % 20.00) Superior support, but coverage for my new car was too expensive ( % 11.21) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Never had any work done on car! I called Car Shield to ask about coverage for on the future ( % 0.00) I have been with Car Shield since June of with no problems so far but I bought an old used car until I get money for something more reliable! ( % 27.50)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Customer service was awesome ( % 100.00) This is an invaluable policy to keep because we have two cars that would be very expensive to fix major repairs ( % -29.38) Make sure to keep up with the maintenance of your vehicle and Carsheild will most likely cover the repairs ( % 33.33) Keep record of all maintenance as well ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I called back in October, spoke to a lady who said she would get my due changed ( % -6.25) That never happened because on November th money was pulled from account when it shouldn’t have been pulled until the th ( % 0.00) I then called back ( % 0.00) Spoke to another lady whom mentioned that the previous lady never put my due date change in ( % -14.58) This lady then assured me it’ll be changed ( % 0.00) I called on November th (Black Friday) ( % -16.67) Spoke to a gentleman who offered me a promotion to lower my monthly payments ( % 0.00) I asked him if he could confirm with me when my monthly due dates were, wasn’t the th of each month which is what they were supposed to be ( % -12.50) So here I am people in and it still hasn’t been taken care of ( % 0.00) Well about a week ago, I called ( % 0.00) Spoke to a lady who then mentioned they had never received my payment for November ( % 0.00) I told the amount definitely came out of account and asked her if my due date change was changed on my account ( % -6.25) No it wasn’t, so here we are again!!!! Person after person and they still can’t get it right!!!! At this point I’m ready to just cancel my coverage and concern someone else because customer service is just absolutely trash!!!! I then called today to make a payment and the guy I spoke to says my due change won’t go into effect until January when it should be this month ( % 31.52) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Your representative was considerate, patient, understanding and helpful in assisting me with updating payment information to bring account current ( % 0.00) I hadn't received my debit card in time to avoid any problems in payment being made on-time ( % 0.00) I was pleasantly ( % 73.33) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I was furious with my he driver of the row truck ( % 0.00) How unprofessional to arrive so late ( % -30.00) I'm just lucky I had someone to pick me up as quickly as I did ( % 33.33) I would strongly suggest you get GPS training or a different job ( % 21.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I appreciate it that I was able to put my Camry your service plan ( % 50.00) Thank you ( % 0.00) As I told you before I have a Toyota Corolla that ha s, miles ( % 0.00) And she has a strong motor new transmission ( % 28.48) But Toyotas run forever ♾️ ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Help me to understand and answer all my questions ( % 0.00) I'm happy with all they offer and value of the service ( % 80.00) Quick response and easy transaction ( % 38.33) Agent was so friendly and help me with all my doubts and concerns ( % 37.50) Explain everything to me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I called Car Shield with the purpose of canceling the account ( % 0.00) The Representative provided me with additional payment option that I am willing to try to see if the benefit is worth the expense ( % 27.50) Representative demonstrated understanding of my situation and that helped me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , So far nothing needed ( % 10.00) Pray I don't but ( % 0.00) At least CarShield will be there when needed ( % -30.00) I love my Jeep ( % 50.00) Want to have it for a very long time ( % -6.50) ( % 0.00) ( % 0.00) So far only needed to call to change payment method ( % 5.00) And seemed easy to do ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Cameron was awesome, made process quick and he acted as if he appreciated my business ( % 51.11) He was very informative and personable ( % 20.00) It was pleasant having such an experience with a person with a good attitude ( % 47.78) You could tell he was smiling while talking to me ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I called about a billing issue, I had to replace the credit card I had used for billing ( % 0.00) I gave Lindsey the new info and received a email that the acct is in good standing at this time ( % 41.82) ( % 0.00) ( % 0.00) ( % 0.00) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Great customer service; the rep answered all of my questions and was very helpful ( % 50.00) I would highly recommend others to utilize the service provided through Car Shield ( % 16.00) My overall experience has been wonderful ( % 50.00) Cannot beat the value and the idea of having your car protected ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , No problem so far with Car Shield but had to call dealership management to get the ball moving since I dropped the vehicle off there in October and now it's mid December and they are finally getting it in to diagnose the problem ( % 3.33) Otherwise No problem ( % 0.00) Other than being without my vehicle ( % -12.50)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I bought this Insurance Policy over the GM Factory Warranty ( % 0.00) I really had never used it until now ( % 20.00) I took my Buick Lacrosse to the Buick Dealer and they put me off until the end of December ( % 0.00) I just could not wait that long ( % -5.00) I brought the vehicle to a very reputable shop in Baton Rouge and the vehicle was complete the same day ( % 25.00) When I went to pick up my car I didn't know what to expect ( % 0.00) The total bill was $ ( % 0.00) ( % 0.00) I only paid $ ( % 0.00) as my deductible as I was told when I purchased the Policy ( % 0.00) I am very satisfied and would recommend to others ( % 65.00) You can call my Brother because he is interested and have Lacrosse ( % 25.00) Phone number for Dale ** ( % 0.00) Wishing you a Merry Christmas A very satisfied customerGene ** Read full review ( % 50.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I got a flyer in the mail stating that I could get service for $ ( % 0.00) a month ( % 0.00) I called to see if I qualified for that price ( % 0.00) The rep stated that I had gotten the flyer by mistake and took my name off that list ( % 0.00) She was very friendly ( % 48.75) I could hear the smile in her voice ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , The representative was very awesome, she was very understanding she was very kind and she made sure that the issue that I need to know was taken care of ( % 62.00) Five star review, car shield is very awesome but no matter what business you deal with is all about the representative, how they shine the light or taking care of the client ( % 70.00) This person that took care of me was very special how to deal with people ( % 46.43)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , This was my nd call to CarShield and I have not one complaint thus far ( % -10.00) The customer service representatives have been steller in how they treat you ( % 0.00) I cannot say enough with how well I have been treated, just "AWESOME" ( % 50.00) Thank you!!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , This customer service person was very helpful and what I enjoyed most was her patience ( % 40.00) Although we didn't agree on some parts of our conversation, she didn't get short tempered like some of the other people I've spoken with ( % -6.25) Most of Carshield's customer service people are only about selling or upselling the contract and its fatty add-ons ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , My belts are not covered ( % 0.00) I am not happy ( % -40.00) I was told the air conditioner was now I was told the belts are not covered ( % 0.00) It's going to cost dollars ( % 0.00) The actual customer service representative was nice ( % 30.00) I think you should send by the mail what is covered and not ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I'm a new member and thankful to sign up ( % 13.64) I know it will be great for me and my family ( % 80.00) I was given good discounts and excellent service ( % 85.00) I also appreciate the follow up ( % 0.00) I'm looking forward to saving money and keeping my vehicle for a long period of time ( % -5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Called to inquire if headlights were covered ( % 0.00) Did not have a long wait for a representative ( % -5.00) When connected the representative was courteous and accurate ( % 50.00) He was able to access my account right away ( % 39.29) They advised that it is not ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , My experience was very positive with no problems ( % 29.55) If you need to contact me with questions, please feel free to call or Email me to the info already provided! I look forward to a profitable and wonderful relationship ( % 75.00) So far, I am very comfortable and happy with the directions in which everything is moving ( % 47.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , It's difficult to provide feedback until I actually need help to repair my Malibu ( % -25.00) I've seen TV advertisements which is why I selected Car Shield ( % 0.00) The young lady that signed me up was very helpful and provided good information and sold me on the need to have the warranty ( % 33.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , You should have seen his face; It told me ( % 0.00) ( % 0.00) ( % 0.00) Great car warranty company ( % 80.00) I'm so impressed with them ( % 100.00) ( % 0.00) ( % 0.00) ( % 0.00) When I bought my pre-owned Cadillac XTS I didn't get the Warranty the dealership was offering me and when he (Dealer Rep) asked why, I told him that I'm going to CarShield, I can get the same warranty, if not a BETTER Warranty coverage Package for less money from CarShield ( % -13.89) A picture is worth a thousand words, you should have seen his face ( % 30.00) ( % 0.00) ( % 0.00) It told me I was making the right decision ( % 28.57) They were so mad! ( % -78.13)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I call you for coverage and you were very helpful with your coverage ( % 20.00) You also told me about your deductible of ( % 0.00) ( % 0.00) Per claim, also about your towing and rental coverage ( % 0.00) They also told me about customer service and how to get in touch with them ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I had a gas filter and oil leak fixed, but for some reason my car has started using oil after that ( % 10.00) I have an engine light on now and they have the parts ordered ( % 40.00) Your company had the car fixed real quick ( % 30.00) I would recommend Car Shield to all my friends and family ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Extended car warranty coverage for my Nissan Murano ( % 0.00) Otis, my customer service representative ( % 0.00) was very knowledgeable and answered all my questions and concerns ( % 20.00) Will definitely recommend to family and friends ( % 0.00) Will probably use for any other cars I buy in the future ( % -6.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , My experience was excellent ( % 100.00) Person was helpful and oriented me about my request ( % 0.00) He was diligent ( % 0.00) My request was in regard to know if Car Shield had an ID card for their clients ( % 0.00) She explain not at the moment ( % 0.00) They use to, but not anymore ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Car Shield is the best ( % 100.00) I needed a water pump and couldn't afford it, car shield stepped UP and made my day ( % 0.00) I would recommend car shield to everyone ( % 0.00) I didn't believe it at first when I saw the advertisement on television, but I am a true believer ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , My rep not only helped me to feel sure about you all product but made me feel at ease at the fact of may needing to use it in the near future ( % 15.00) She was very nice, sweet, straight to the point and very knowledgeable ( % 38.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , When I agreed on the phone, I felt forgotten, I haven’t heard from your company so I could let you know I went over two hundred and fifty miles ( % 0.00) I just think the company should check back on a new customer to say if anything is needed or if everything is doing well ( % 6.82) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I asked if the letter was for current customers or not ( % 0.00) I was given a cheaper premium payment ( % 0.00) This will assist me a lot as I am on Social Security and my premium will now be $ ( % 3.33) cheaper than before ( % 0.00) I don't drive my car many miles but having protection is very good for me ( % 70.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Need to make a payment first before I can use service but will when able to ( % 37.50) Thank you ( % 0.00) I’m Erika Anne ** from East Jordan, Mi ( % 0.00) My jeep has been through hell and back lately but she is still rolling from a to b for me and my daughter ( % -15.00) For that I’m grateful ( % 0.00) I know she needs work though ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Call me ASAP so I can get this taken care of ( % 0.00) Thanks so much for I need someone to call me ( % 20.00) I’ve been on the phone multiple times for min each and I don’t want to keep getting pushed aside every time ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I called for information and was provided that info ( % 0.00) Your rep ( % 0.00) was courteous and helpful, and I received the info ( % 60.00) I needed ( % 0.00) I’m in the process of having damage assessed and will call back after this is done ( % 0.00) Thanks for the help ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Checking to see if the timing chain is covered and at this point in time they're trying to set me up in a rental which is good ( % 70.00) So now I'm just waiting for them to do the determination whether I'm going to be covered or not and waiting to see if I'm going to get put in the rental ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , The only reason am giving my experience a star rating is you can't give a star rating ( % 0.00) The representative that worked with me on my contact was extremely knowledgeable, professional, courteous and concerned with my total satisfaction ( % 14.37) She was able to provide me with answers to all my concerns and questions ( % 50.00) I have shopped around with several vehicle extended warranties to include the dealership that I purchased my vehicle ( % 0.00) CarShield was absolutely the BEST product out of all I contact ( % 60.00) I am totally satisfied with my purchase ( % 50.00) Highly recommend ( % 16.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , My experience with Carshield is really good ( % 70.00) The only thing was wrong was people trying to get over ( % -25.00) I appreciate all the help from the people that work for carshield ( % 0.00) I'll recommend carshield to all my people that I know and thank you again ( % 0.00) I appreciate everything ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I had a good experience with the Agent I spoke to for making my car payment ( % 70.00) He was very polite and knowledgeable ( % 20.00) I would recommend all of my friends, family, and relatives to join CarShield BECAUSE THE SERVICE PROVIDED IS EXCELLENT ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , They were experienced, expedient, professional and timely in their response ( % 45.00) The rep even waited patiently as I left the room to finish the conversation ( % 0.00) I was at a conference when the transaction was completed ( % 0.00) Kudos on the Excellent Customer Service!!!! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I was very pleased with the items covered with my Car Shield warranty ( % 65.00) I needed wheel bearings and the CV joints replaced, according to the mechanic where I take my SUV ( % 0.00) Those items along with a new battery and rear brakes amounted to an estimate in excess of $ ( % 13.64) After the Car Shield warranty items, the total dropped to $ ( % 0.00) ( % 0.00) Even the mechanic was surprised at the coverage ( % 10.00) Car Shield has been worth every penny ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Need to speed up process with information to get vehicle back to customer ( % 0.00) Stay in better contact with service department so they can get started on car ( % 50.00) That would speed up turn around time ( % 0.00) I would like to get repair done ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , We received a letter saying they are increasing our payments ( % 0.00) Long story short, the woman we spoke with made sure we left the call feeling good about Carshield ( % 23.00) Thumbs up to the woman we spoke with ( % 0.00) We actually called to cancel our coverage but left still a valued customer ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Representative apologized for the duplicate letter ( % 0.00) Assured me my account was active and everything was great and I was good to go That I have the silver plan and it is on a month-to-month basis so I can keep it forever how long I want for years and years to come ( % 32.92) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , My initial contact was positive as well as when services were needed ( % 11.36) Representative was knowledgeable, courteous, as well as professional in handling the services necessary ( % 23.33) One is not limited to just the companies listed online extending services to CarShield clients ( % 3.57) Recommended your company to my spouse, who also has a policy with your company ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , They were very helpful and explained the plans for me ( % 20.00) The prices were very affordable and I now have two vehicles under their plan ( % 20.00) They were very polite and answered all of my questions with great explanations ( % 50.00) Now I feel safe and secure with no worries ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I was able to keep my coverage and not lose my coverage that I have had over a year ( % 50.00) I was so happy that my car will be able to get fixed if need be ( % 46.67) I thought I was going to have to cancel my Carshield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I received a letter that I could get protection for $ per month ( % 0.00) ( % 0.00) ( % 0.00) On my initial call everything was good, they gave me the $ ( % 35.00) ( % 0.00) ( % 0.00) I was accepted, then the Manager(?) came back and told me No ( % 0.00) ( % 0.00) ( % 0.00) I could not get that rate for my vehicle ( % 0.00) ( % 0.00) I have a Cadillac Escalade ( % 0.00) ( % 0.00) ( % 0.00) they had already taken all my info, payment and everything by that time ( % 0.00) ( % 0.00) ( % 0.00) it was set ( % 0.00) ( % 0.00) ( % 0.00) the letter did not specify that “luxury” vehicles were excluded ( % 0.00) ( % 0.00) ( % 0.00) from that rate ( % 0.00) ( % 0.00) ( % 0.00) Anyway I told them that the Manager needed to “get his ducks in a row” before he gave the go ahead to approve ( % 0.00) ( % 0.00) ( % 0.00) Needless to say I was Not happy so I told them to cancel everything at that time ( % -45.00) ( % 0.00) ( % 0.00) Anyway my Husband and I talked and decided to call back and get your protection ( % 0.00) ( % 0.00) ( % 0.00) now it’s costing us $ per month for our Cadillac and we’re already paying you guys $ per month for protection on our Chevy Truck ( % 0.00) Do you guys not have a better multi-car discount for Senior Citizens on a fixed income? I feel that whomever that first Manager was that approved the $ rate should have honored his decision to let us get the $ rate instead of going back on his decision ( % 21.25) ( % 0.00) ( % 0.00) I just wanted you guys to know about this experience that we had ( % 0.00) ( % 0.00) ( % 0.00) The customer representative was very nice and apologized but it didn’t help my feelings at the time ( % 78.00) ( % 0.00) ( % 0.00) Thank you ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Service was very good ( % 91.00) He handled it fast and ask if I needed anything he could help me with! Not much more I can say ( % 0.00) It was a very good experience ( % 91.00) I will be waiting for my booklet or paperwork to arrive ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , The customer service was Great ( % 80.00) Have cancelled my coverage because I bought a new car and have the extended warrant through my Dealer Nisson ( % 13.64) I only had it for months but I believe the coverage would have been excellent if I needed it ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Inspector took too long to come out and look at my vehicle, adjusters keep asking for things not pertaining to the issues, having the dealership do things that puts cost to the customer not knowing if they are gonna approve the service, once things are done that is requested they still take their time to look at the claim to approve or disapprove it ( % -5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , The lack of communication is inexcusable ( % 0.00) Slow to no response about my claim is extremely at best POOR ( % 10.00) You gave a week car rental but DID NOT tell me until I called what I needed to do which was days before my rental was up ( % 0.00) The whole communication thing was and continues to be POOR ( % -10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Representative was very helpful and gave me the instructions to follow in submitting an email to CS@CarShield ( % 20.00) com and I plan to submit today ( % 0.00) I did not have any issues with my GMC Sierra SLT truck, therefore, I never had to file a claim because of a problem ( % 0.00) Therefore, I do not have any information to submit that would be a concern in my coverage ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I called Chevy dealers and none of them use Car Shied and they were quoting me ( % 0.00) to fix my car ( % 0.00) I called car shield to cancel my contract ( % 0.00) The really nice agent, emailed me a list of approved repair facilities and they can fix my car tomorrow ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , My experience has been awesome ( % 100.00) The salesperson did not badger me ( % 0.00) Everything was well explained and the price is nice for me as I am a senior with a fixed income ( % 35.00) The senior plan has a nice price and I can't afford the cost of expensive car repairs ( % 5.00) I cannot afford to go without my car ( % 0.00) I am grateful that I decided to call in and get a price and I am happy that I did ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , My car became disabled on November th, while on the interstate and out of town ( % -20.00) Within hours, the vehicle was towed to the Ford dealer for repair ( % 0.00) It took the dealer a couple hours to get our vehicle in and diagnose whereas the water pump was bad and in need of replacement ( % -70.00) On this same day a claim was processed with CarShield ( % 0.00) On -- the Carshield appraiser inspected our vehicle at the dealership advising he's have resolved on the rd ( % 0.00) ( % 0.00) ( % 0.00) the next day ( % 0.00) On -- P ( % 0.00) M ( % 0.00) , I called and spoke to Andre who state it is normally to hrs before they authorize claim/repair ( % 15.00) He assured me he would call me and the shop once approved ( % 0.00) ( % 0.00) ( % 0.00) I never again heard from Andre!? -- I was notified by my repairer that the claim was finally approved whereas the dealer could then order the required parts ( % 0.00) -- I was notified that the repair was completed ( % 0.00) Our vehicle was in the shop for days ( % 0.00) -- I called Carshiled and spoke to Tripoli regarding rental reimbursement ( % 0.00) She advised all they owe for is the labor time to make repair of days at $ ( % 0.00) per day!While I am pleased that CarShield covered the claim (which they should have) however, I am displeased as it was CarShieled that caused the delay of days by delaying their decision to cover the claim and this caused a delay in ordering the necessary parts ( % 25.00) I've incurred over days loss of use and they only wish to provide -days of rental!? This is unacceptable ( % 0.00) Furthermore, upon completion of repair I was notified by my repairer that although the appraiser had agreed with everything on the repair estimate and agreed to pay for everything (except shop materials!?), however, after the repair was completed, CarShield provided my repairer an amount $ ( % 0.00) less than previously agreed upon of which the repairer absorbed as to not break their promise to me ( % -1.11) I find this totally unacceptable and encourage CarShield to pay my repairer the amount they had agreed to when approving the repair ( % 0.00) I would also like to be compensated for the loss of use of my vehicle during the delays caused by CarShield's staff ( % 0.00) In final; While I have received dozens of calls to purchase CarShield coverage, I am disappointed that I was never contacted by CarShield relative to my claim until this request for a review/rating ( % -25.00) Even after I called claims and was promised a call back the next day, I never received a call!As a past Senior Claim Adjuster for a well known national auto insurer I find this unacceptable and the customer service less than satisfactory ( % -10.42) To bypass the customer and deal only with the repairer ( % 0.00) ( % 0.00) ( % 0.00) and to then underpay the repairer is not good business practices ( % -35.00) While I hope to have no further claims, I am hopeful that if and when I do, it will be a better experience ( % 25.00) I look forward to discussing my concerns with a CarShield representative who has the desire and authority to correct these issues so CarShield can provide optimum service to its clients ( % 70.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Very nice ladies ( % 78.00) Treated me very kindly and with respect and honesty ( % 78.00) Have a good holiday and thank you so much ( % 45.00) I am always happy with this service and will always recommend you to outhers ( % 80.00) Be good and good at it ( % 70.00) Yea ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Mitch was very nice on the phone and did a great job in helping me out with my issue! I recommend Car Shield to all of relatives and friends ( % 89.00) I will continue to use Car Shield ( % 0.00) Thanks for your kind cooperation in assisting me with my problem Mitch ( % 40.00) Good job! Mitch is a great asset for Car Shield ( % 83.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , My customer service experience was excellent ( % 100.00) The gentleman that helped me was very kind, empathetic, compassionate, well knowledgeable about the policies in a certain situation and he definitely made me feel at ease and comfort ( % 33.14) But Car Shield on a whole their coverage isn't that great ( % 50.00) Every time something went wrong with my car it seems like it was never covered ( % -50.00) I feel like it was a waste of money and definitely didn't give me peace of mind because every time something was wrong with the car I feel like you guys wouldn't cover it but that not to take away from the excellent customer service experience I received ( % 7.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , My Spanish was good ( % 35.00) They helped me with a lot of things and I had a bill last year that was $, and I only had to pay $ ( % 0.00) That was a big help to get my car back and I really appreciate it and I'm glad I got caught you a great company ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Leila was my service rep today ( % 0.00) She is the reason I kept Car Shield today ( % 0.00) Had she not helped me I would have cancelled ( % 0.00) She should be recognized for her wonderful demeanor and experience ( % 100.00) She has my vote all the way ( % 0.00) I will always be grateful for her ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Glad I got a warranty on my car ( % 50.00) Feeling safe and secure knowing I am fully protected ( % 45.00) I am happy to have a company that is taking care of my vehicle when and if I need repairs done ( % 80.00) Hopefully I have a while to go with needing repairs but just to know I am covered ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , A good experience ( % 70.00) Great customer service by a knowledgeable and friendly person ( % 58.75) There was a smile in her voice as she assisted me ( % 30.00) I can't imagine being without Car Shield ( % 0.00) Apparently a great company with a great reputation ( % 80.00) I plan to stay with Car Shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Shay was exceptional as well as professional ( % 38.33) She helped me with the coverage transfer and answered all of my questions ( % 0.00) Shay explained the cancellation policy and the new coverages for my vehicle ( % 13.64) Car Shield has wonderful associates working for them ( % 100.00) I would highly recommend them! ( % 20.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Called to get contract emailed and paper mailed to me and told the lady that my car was making a whining sound and took it to AutoZone and Ben ** the manufacturer and both stated it needed a alternator and will be serviced on the the the soonest they could get it in ( % 40.00) I pray it makes it until then ( % 0.00) I was very happy with the assistance I received on the phone ( % 100.00) She was very kind and polite ( % 78.00) Thank you for your service ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Still trying to get it all together but my retailer is on the ball as well as all of Verizon wireless staff ( % 0.00) You have the best professional team in the world in my book ( % 55.00) Please keep up the the great problem solving and updated ideas ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Ken is very great and he helped me out ( % 100.00) Made sure I was taken care of ( % 50.00) Also Carshield obviously have helped us multiple times on payments due dates because I've always worked with us so far ( % -0.63) Hopefully there's no hiccups in the future ( % 0.00) Much appreciative ( % 60.00) ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I called at request a paper copy of my plan ( % 0.00) The young lady that answered the phone was very polite and comply with my request ( % 15.00) She said it would arrive in seven to ten days depending on the mail so I thanked her for her assistance and ended the call ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , The person that I spoke with handled my situation with clarity and panache ( % 0.00) I couldn’t have asked for or described a better person to have helped me ( % 50.00) He took my payment, changed my address and everything was great ( % 80.00) I didn’t have to explain anything twice which was really helpful ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I just needed to talk to a rep to get some answers and the lady was very informative ( % 20.00) The response time was great and to the point on what I needed to understand ( % 80.00) Hopefully Everyone has the same experience ( % 0.00) Will recommend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , The representative was very professional and thorough with explaining information needed ( % 13.00) The original contract provided all the information needed and gave the insurance that car shield was a great choice for the coverage needed ( % 58.75) The whole experience was comforting and reassuring ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , The customer service rep was very polite and friendly ( % 28.75) I would highly recommend Car Shield to my family and friends ( % 16.00) Having a SUV with high mileage this service is highly needed ( % 16.00) At first I was surprised how affordable the plan that I got was ( % 17.50) It's within my budget ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , When a tune up costs $ or more, that should be covered, rather than normal wear & tear ( % 32.50) I have quotes for several thousands of dollars needed work on my car ( % 0.00) I do not know whether to trust the garage that gave them to me or not ( % 0.00) Not like I can easily go elsewhere for another quote without paying out more money that I don't have to spend ( % 46.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I’ve used CarShield on two separate occasions ( % 0.00) Both times were with excellent service ( % 100.00) Very professional and courteous service ( % 36.50) Job well done!! From beginning to end I was very pleased ( % 65.00) Will definitely recommend to as many people as I can ( % 25.00) Will not use any other car warranty company ( % -12.50) Had prior experience with them and this is a top tier company ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Very good experience ( % 91.00) Will be back when needed ( % 0.00) I sold my car recently and leased a car for now so I don't have a need for Car Shield ( % 0.00) Someday in the future I will get it again I'm sure ( % 25.00) For now I will tell my friends to check it out as I have also told family members ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I am a new customer ( % 13.64) So far so good ( % 40.00) I'll know more when I have a mechanical problem, and if Carshield stand by what it promises!! If carshield stand by what they advertise on tv and other commercial I think I wouldn`t have any problem spreading and sharing how good carshield is for your car mechanical protection ( % 33.91) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Nothing to describe ( % 0.00) Have not needed any work ( % 0.00) Have had our policy since ( % 0.00) Great payments and any telephone calls we make about our account are answered greatly ( % 80.00) This is the third follow up email about a call made two weeks ago ( % 0.00) From us confirming that our account did not need to be updated ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Need a copy of contract ( % 0.00) She was so helpful, friendly and patient ( % 37.50) Stayed on the phone with me and tell I received it ( % 0.00) Even helped me look for it in my computer when it didn't come up ( % 0.00) She told me where to look so I could locate it to make a copy ( % 0.00) Even offered to email it to the shop for me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Took vehicle to shop ( % 0.00) Got a estimate ( % 0.00) Dealership called Car Shield ( % 0.00) They sent adjuster and ok the repairs ( % 50.00) Takes a little time but was easy and no hassle ( % 12.29) Would recommend to others ( % 0.00) It is what they advertised ( % 0.00) I’ve only used once and the dealership did all the work ( % 0.00) It is a process but no hassle about the coverage! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Great service ( % 80.00) I don't have a problem yet ( % 0.00) It good to know that you will be there for me when need ( % 70.00) I take good care of vehicles and it shows ( % 70.00) I treat them like my babies ( % 0.00) Anyone will be glad to have my vehicles look brand new ( % 31.82) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Mitch was courteous, knowledgeable, and very professional ( % 36.50) He was very understanding and helpful ( % 20.00) Car Shield is very fortunate to have a customer service representative with his knowledge and courteous manner ( % 56.00) Mitch is an exceptional customer service representative that is pleasant and works very hard to find a solution for the customer ( % 34.03) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Very good ( % 91.00) Was treated great ( % 80.00) Thank you ( % 0.00) I like the friendly voice on the other end and the professional help that I receive from staff ( % 11.67) If one person can not help me they put me in touch with someone who can ( % 0.00) Thank you again for your understanding and great service ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Helpful and pleasant ( % 73.33) He knew what he was doing and I felt comfortable talking to him ( % 40.00) He explained everything about my package ( % 0.00) I would truly appreciate and hope that all your agents are well trained like him ( % 0.00) Thank your much ( % 20.00) I would recommend you to someone ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Great agent ( % 80.00) I cannot drive anymore and do regret your company ( % 0.00) I will recommend Car Shield any time, I was very satisfied since I joined Car Shield several years ago ( % 32.50) More is that people are very polite dealing on the phone ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I have roadside assistance with my car insurer and I needed to verify that the CarShield coverage would be similar ( % 0.00) Found that it is, so I will cancel the rider on my car insurance and save $ a month ( % 0.00) Nice!! ( % 93.75)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Outstanding customer service,, super nice person, very helpful and kind ( % 44.67) Could have not asked for a better experience ( % 50.00) Gave me all the info I requested and took her time to explain everything to me ( % 0.00) Also gave me info on the nearest shop ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , My old credit card was no longer valid due to a compromise ( % -1.25) New card was installed ( % 13.64) Your service rep was very friendly ( % 48.75) I have felt very secure with the coverage provided by Car Shield since I first enrolled ( % 38.50) I recommend Car Shield to many of my friends ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I called twice within minutes and received wonderful assistance from both reps ( % 100.00) Very well informed, knowledgeable and courteous with explicit direction on helping to solve my inquiry ( % 40.00) Very willing to redirect me to the correct dept ( % 32.50) as well as very prompt in emailing all the information that I requested in a very timely timeframe ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I was very satisfied with the response time in answering the telephone to assist me with changing my banking information ( % 65.00) The representative was very courteous ( % 78.00) I often have to wait for almost an hour for someone to answer the telephone when I call other places ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Had my purse stolen with all my credit cards so had to make other arrangements for your payment ( % -12.50) Customer service was very kind and professional ( % 44.00) Thank you Carshield for always being there, that’s makes one ( % 0.00) Thing I don’t have to worry about ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Needed a new thermostat on my Mini Countryman ( % 13.64) I did have coverage for cooling system ( % 0.00) I highly disagree that a thermostat is not part of the cooling system ( % 16.00) A thermostat is what determines the workings of cooling systems in any car ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Service was good and helpful from beginning to claim ( % 70.00) ( % 0.00) ( % 0.00) I assisted with kindness and concern ( % 0.00) Everything required of me was patiently and thoroughly explained ( % 0.00) Communication with the shop was likewise done professionally with politeness and patience ( % 10.00) The entire experience left me with a sound sense of security ( % 13.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Wanted inspection of ( % 0.00) repair like who the hell gonna lie about ( % 0.00) repair and paying this so called company every month ( % 0.00) Really I won't deal with this no longer ( % 20.00) You're cancelled ( % 0.00) Will let report to bbb about this scam of a co ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , ) They find every reason to deny any and every repair claim ( % 0.00) ) I tried to cancel and they delayed for several days, causing the next month's charge to go through, and even after cancelling on the day the charge went through they noted "they said I can't reverse the charge on that ( % 0.00) " DON'T use them, there's a reason they have a "F" rating ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Everything was completed quickly without any mistakes ( % 33.33) The representative for Car Shield was very helpful as well as polite ( % 20.00) I was assured that this is the best policy for me and I definitely feel like it is especially right now because I’m on a financial budget ( % 39.29) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Call to customer service was quickly answered and I was quickly routed to appropriate CSR ( % 38.89) She verified my information and updated my payment method in less than five minutes ( % -16.67) Great service ( % 80.00) Could not be more satisfied ( % 50.00) Hope it goes as well if I ever have to file a claim ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Mitch was very helpful, and I really appreciate him getting my problem solved ( % 20.00) I appreciate Car Shield and I know they will be there when I need them ( % 0.00) I would definitely recommend them to anyone ( % 0.00) I have not had to use Car Shield yet, and I hope I never have to ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , A friend told me about your service ( % 0.00) She had a large problem with her engine ( % 21.43) She said that the whole thing was covered and you would have supplied her a car rental, if needed ( % 20.00) If I had had a problem that you covered, I would have been happy ( % 80.00) My auto mechanic was not pleased that I had CarShield ( % -25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Change of card for automatic payments as my previous card was replaced due to fraud on another account used online ( % -14.58) This action only took one call to make the change on my account ( % 5.00) The agent made it an easy thing to do ( % 43.33) She was fast and accurate in handling my requested change ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Incredible and expeditiously ( % 90.00) Job well done ( % 0.00) Easy to set up a claim ( % 43.33) Very helpful when trying to find a mechanic in my area ( % 20.00) ( % 0.00) Offered me hour roadside service assistance which I didn’t need but was there if I did ( % 0.00) No other questions asked ( % 6.25) Job just done ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , She was very professional and more than willing to help ( % 29.33) She helped clear up some information regarding warranty which was previously covered when I initially signed up ( % -2.22) But everything worked out just fine ( % 41.67) Overall I was very happy with the service I received ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Was great all around, gave enough information about the process and how to utilize the program ( % 40.00) Understood the information and like the coverage the car shield gives you And the freedom to drive wherever I mean need to ( % -31.25) if I ever go outside of Texas I know that I’m covered ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Needed to use different card for payment ( % 0.00) My original card had been hacked and I didn't want to miss a payment ( % 37.50) Representative was very knowledgeable ( % 20.00) She had problem resolved in very short time ( % 0.00) I appreciate employees who know how to resolve problems quickly ( % 33.33)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , So hard to rate before any action is taken ( % -9.58) However the tow truck driver delivered the truck to the car repair lot not the truck lot , also listed the driver as owner and contact person ( % 0.00) This caused a day delay in locating the truck and starting the inspection ( % 0.00) The tow truck sprayed hydraulic oil over the entire length of my yard driveway and left puddles ' by ' ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Excellent service ( % 100.00) He was very knowledgable and fast with his installation ( % 20.00) I would recommend this young man to take of their problems ( % 10.00) He cleaned up the area he was working in and didn't leave any trash behind ( % -40.00) He did his job very well and was respectful of my time ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Talking with with the manager on the phone was good experience ( % 70.00) He seemed to be well trained in whatever field he's in ( % 0.00) He had the correct answer to every single question that I had ask of him ( % -7.14) Believe me I did ask a slew of questions and he did not put me on hold nor time to go and fetch an answer ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , The company that came to inspect the car repair, did a No Show on the date and time schedule ( % 0.00) When the person came out, it only took him seconds to look at the problem, then he go back, write up a very long Dishonest report and submitted it to American Auto Shield ( % -7.30) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Everyone got set up the way we needed it ( % 0.00) We now have two vehicles under CarShield ( % 0.00) We like how easy it is to get set up for a payment plan ( % 43.33) This is very helpful ( % 20.00) We have not use the claim process yet! And, we hope it is straightforward! ( % 46.88)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , My passenger window would not work ( % 0.00) We called Car Shield and the representative was professional and speedy with my coverage ( % 10.00) Thank you ( % 0.00) Your coverage is greatly appreciated ( % 20.00) I would highly recommend the coverage to all my friends ( % 16.00) You have saved me a couple thousand dollars over the last year ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I spoke with salesperson Brittney M ( % 0.00) who was very helpful and professional ( % 15.00) She explained which option would work for me ( % 0.00) I am confident that Car Shield will give me the peace of mind and protection I need! Thank you ( % 62.50) Vickie M ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Purchased the Diamond Coverage for my Dodge Ram Big Horn ( % 0.00) This is the second policy I have with Car Shield ( % 0.00) The Representative very professional and helpful ( % 13.00) She walked me through each option and ensured I had the right policy for my situation ( % 28.57) She's an asset to you company, You need to keep her! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , The lady that helped me to correct monthly payments and due dates ( % -12.50) Sorry I forgot her name ( % -50.00) She was very helpful and fixed the problem in a timely manner ( % 15.00) Her diligence in helping me activate my account and correct the monthly due date gave me peace of mind ( % -12.50) I really appreciate how dedicated she was in correcting everything for me and gave me a lower monthly premium than what I paid the month before ( % 20.00) Kudos for a job well done ( % 0.00) Margaret ** ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Customer service rep was very helpful in handling all my questions ( % 20.00) I wish all my experiences with other companies could be so good ( % 28.75) I am years old and do not have any access to a computer or a printer and must rely on people in customer service to set up required information for me ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I was happy to be able to purchase a repair service contract for a reasonable price since my vehicle is over years old ( % 40.00) Unfortunately, I am selling my vehicle and am no longer in need of the repair service contract ( % -50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Very friendly, courteous, professional reps that are fast and reliable and get the job done ( % 34.69) I rely on an expert to handle my paperwork prior to the repair and Car Shield has successfully completed the job and in a timely manner ( % 37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Customer states has a fettling noise in the passenger side front area ( % 0.00) More on startup up ( % 50.00) Found water pump making noises, noises, pulley has play movement during operation ( % 0.00) Replace water pump And added coolant ( % 0.00) Auth ( % 0.00) #** ( % 0.00) Total after deductible ( % 0.00) Customer owes for belt and oil change ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , My questions were answered very quickly and professionally ( % 26.67) I am happy and satisfied to have my vehicles insured with CarShield for several years now ( % 43.33) Whenever I have any questions, I am always able to reach out to a representative to secure an answer ( % 45.00) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Great review and helper associate ( % 80.00) I even got reimbursed for the TOW! Fuse Box not covered? Fuel Pump covered but Fuel Pump Bracket not covered ( % 0.00) Fuel level Sensor not covered ( % 0.00) Total bill was $, ( % 0.00) ( % 0.00) I paid $, ( % 0.00) and CarShield paid $ ( % 0.00) ( % 0.00) Only % was covered ( % 0.00) I paid % of bill ( % 0.00) I may need a better plan ( % 50.00) What do you offer that covers at least %? ( % -30.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Did not like the way that I was spoken to when I called Carshield to find out why they were not going to pay for the complete repairs on my car ( % 10.00) One repaired was paid for but I was told that if I wanted the other repaired made "I would have to come out of my own pocket and that's final ( % 15.83) How rude ( % -30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I'm pleased with the process thus far, my main concern is getting my vehicle repaired, and returned to me hopefully without any further problems but there's no guarantees with an older vehicle, I'm glad I took out the coverage with Car Shield ( % 23.89) The expense of such a repair is devastating ( % -50.00) Thank you all for being there ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Your company does a great job, like today my car battery went dead, because my trunk was open overnight and the company service took care of the matter, thank you and I paid to drive the car and recharge the battery and now I back in action so thank you for your service and support ( % 14.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Tentative and professionalism was given throughout ( % 0.00) All questions and concerns that I addressed, I was pleased with the outcome ( % 50.00) On September , I was involved in a accident, from this mishap my car, a Camry Toyota was totaled ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , It is ** ( % 0.00) My experience was pleasant ( % 73.33) My Credit Card was deactivated due to fraud and I got a new one but I forgot to update that information with CarShield ( % 0.57) Your colleague that called me was polite and took care of the situation on the spot ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Done with no problems ( % 0.00) The rep was very helpful and got my issue handled ( % 20.00) Would do business with this rep at any time ( % 0.00) Also made sure this was just a one time issue ( % 50.00) Was very pleased with respond and help ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Grear customer service, Cameron was amazing in assisting us on where to go for service if needed ( % 60.00) Answered all our questions ( % 0.00) We don't need service at this time ( % 0.00) But now we have places when ready ( % 20.00) They just a phone call away ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I haven't had nothing but excellent experience with Carshield ( % 100.00) When my car had a problem and I call them to let them know, they do a claim right then and ask if I need them to toll it to the repair shop that I use ( % 28.57) Since I been with them this year ( % 0.00) I have filed two claims ( % 0.00) They have put in a Transmission and and some other repairs ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I call to cancel a policy I had purchased on another vehicle that I traded in ( % 0.00) I was able to transfer my service to my new vehicle which was very helpful ( % 27.88) The rep was very helpful with this process ( % 20.00) I would recommend CarShield to anyone wanting a warranty to help cover repairs when you don't have manufacturer warranty left ( % 0.00) CarShield is the best ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Jerry W was very easy to work with ( % 56.33) He found a rate I could afford to extend my truck coverage with ( % 0.00) My complaint is with the phone app ( % -30.00) ( % 0.00) I couldn't seem to find a way to enter my new contract info on the iPhone app ( % 13.64) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , AC compressor - My claim was made on October nd, I was told it would take a day for delivery ( % 0.00) The Ford dealership that was holding my car for repairs did not receive the part until seven days later so it was an inconvenience to be without my vehicle for a whole working week with no loaner vehicle ( % 10.00) Not to mention the numerous calls I had to make to follow up on the location of my port ( % 0.00) Due to some miscommunication with your third-party auto parts supplier not knowing the correct address to deliver the part ( % -12.50) The one good thing I can say is I appreciate the reasonable price for the parts ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Agent was helpful and knowledgeable, friendly and patient with my lack of knowledge ( % 37.50) I Expressed concern that computer aspects of this clutchless manual transmission would fail and that my car repair would not be covered ( % -50.00) Would appreciate in writing that it would be covered ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I enjoy that this company will cover you when needed ( % 40.00) I happy that if it breaks down I will be cover for certain major work ( % 23.03) ( % 0.00) ( % 0.00) also customer service is at the high best ( % 58.00) ( % 0.00) I will not be stuck with high expenses if needed ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I'm happy for the service ( % 80.00) I good with all that have and I come to peace with second car being added to my account ( % 35.00) I'm very grateful with service and I will tell all my friend about CarShield ( % 20.00) I'm thankful ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I am so thankful for CarShield ( % 0.00) Your company paid for my transmission to be replaced and I am thrilled ( % 60.00) I just can't stop telling people what you did for me! You are highly recommended by me everywhere I go ( % 16.00) The only thing I regret is that you were not able to repair the Turbo & oil pan leak that my car still has ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Thanks again for helping me on fixing my transmission ( % 20.00) I couldn't do it without y'all service on extra warranty that covers me before my warranty went out on my vehicle ( % 0.00) I will recommend anybody to y'all company anytime of day ( % 0.00) I appreciate you all business ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I had my Ford Explorer Sport fix by the Ford dealer and had no issues with getting the control arms on both side and one of the tie rods fix, the navigation system fix ( % 0.00) I was glad that we had Carshield to cover the expenses otherwise we would had to pay ( % 50.00) out of pocket and we only pay ( % 0.00) We had to pay to get the car front end alignment, for the dealer to reprogram the navigation system ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , My experience ( % 0.00) Haha ok where do I start ( % 35.00) My car blew up ( % 0.00) It's in a shop ( % 0.00) Can't get Car Shield to fix it ( % 0.00) Can't even get them to bring it home ( % 0.00) On a wrecker ( % 0.00) Like when I paid bucks ( % 0.00) What was it for???? My health? Car shield ain't worth a ** ( % 30.00) My car still ain't fixed ( % 10.00) Very pissed off customer ( % 20.00) I'm looking for A new company that maybe can actually fix my ** ( % 6.82) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , The inspection of the car took longer and it a - hour turnaround on everything ( % 0.00) Done too long so I was without a car for day and then the shop told me parts not over and are so I pulled my car from them and I’ll take it elsewhere ( % -5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I have never used your service so far ( % 10.00) I called to see if something was covered and the representative said it was not, but she did it in such a polite and professional way it really impressed me ( % 36.67) My former life the customer services reps worked in one of my departments ( % 0.00) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Alex did a great job for me ( % 80.00) He was friendly and did what he is supposed to do ( % 37.50) I hope I made the right decision staying insured with you ( % 28.57) Time will tell ( % 0.00) But I appreciate a reduction of my monthly charge ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , The process should benefit customer by their needs, not ( % 0.00) Base on the company fear of being taken advantage of ( % -80.00) It should be to bust their rating and increase customer coming to Car shield ( % 0.00) Rental should've been available immediately ( % 40.00) Not when convenient for the company ( % 0.00) Customer satisfaction is what grows the business ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Resolution response: Nov ( % 0.00) , Thank you ( % 0.00) Original review: Nov ( % 37.50) , Was going to cancel my policy but my representative was very caring and appreciated me as a customer and made the wrong a right and helped me keep my policy ( % 4.64) HER name is on my account if you look at my last call ( % 0.00) ( % 0.00) Georgiana I think was her name ( % 0.00) ( % 0.00) I wrote it down but I'm typing this on my phone ( % -15.56) But if you look on my account you will see who I was talking about ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Great Job! Thank you for your attention to our account, we were impressed with the results of this company's professionalism and customer service ( % 100.00) We would recommend this company for anyone who does not have an extended warranty on their vehicle ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , She was very helpful with every question I asked ( % 20.00) Even helped me understand some things ( % 0.00) She definitely is a good team member for your company ( % 70.00) I give her a stars ( % 0.00) It’s people like her I wish every company had ( % 0.00) Thank you again lady! Well I can’t remember her name lol ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , My Agent was very nice, polite, knowledgeable and took care of all my needs ( % 78.00) When I got off the phone with her I felt relieved to know that my business was taken care of and for as long as we were on the phone waiting for another agent to approve what we were doing which was taking my refund and putting it towards the new car and setting up automatic payment we held a conversation so it wasn't like I was just holding on for a long time ( % 1.21) She was absolutely great ( % 80.00) Excellent customer service ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Easy payment options ( % 43.33) I wish there was a way to do automatic payments ( % 0.00) Every time I call the staff is very friendly ( % 48.75) I wish there was a way to make automatic payments ( % 0.00) This method would ease my mind about paying every month on time ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , My representative was named Austin ( % 0.00) He was very helpful and professional ( % 15.00) My matter was resolved quickly ( % 33.33) I almost waited until tomorrow to call because I had a long day at work ( % -5.00) However I didn't wait on hold for an agent to answer, and he completely resolved my concerns! Austin is an asset to Car Shield!!! ( % 24.41)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I spoke with two reps today ( % 0.00) Larry cust service and Isaiah cancellation and retention ( % 0.00) They were extremely helpful ( % -12.50) Thanked me for using your service ( % 0.00) Best experience I have ever had ( % 100.00) No joke ( % 0.00) They asked how my experience was and why I was canceling ( % 0.00) They were both happy for my purchase ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I called last month to cancel my account with Car Shield ( % 0.00) I was told that it was canceled but you took ( % 0.00) from my account this month ( % 0.00) I would like my money back ( % 0.00) When you tell someone that you have canceled their account it should be canceled ( % 0.00) Not have monies taken from me that I cannot afford ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I had brought my car into a shop and told them that they had to call Car Shield ( % 0.00) When I found out my car had to get the engine taken out I called car Shield to see if there was a claim put in so I called my mechanic as soon as possible and I wouldn't have known if it wasn't before my car Shield representative that helped me out today ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Waiting on a response from the records dept ( % 0.00) My unit went to the shop a week ago & I'm sure things will work out for the best ( % 75.00) Carshield & myself records show I've been with carshield since I've owned the truck ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Great place ( % 80.00) I will come back ( % 0.00) I'm trying to recommend to my girl and I recommend to all of my friends ( % 0.00) They will cover everything about the car when your coverage will get canceled so it is a good thing to have and I'd recommend it ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , My request was meet ( % 0.00) My lady was very pleasant and took great care of everything I needed ( % 87.67) It was lovely chatting with her ( % 50.00) I appreciate her kindness and patience because I couldn't find my routing number because I suck and tech stuff ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I was unsuccessful with my car purchase so I had to cancel the policy ( % 0.00) The customer service reps were pleasant and very knowledgeable ( % 46.67) However, the cancellation process was simple and hassle-free ( % 0.00) I would definitely recommend CarShield to my friends and family ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , The representative discussed and answered all my questions ( % 0.00) She explained all the itemized coverages ( % 0.00) She also gave me a discount ( % 0.00) By the price and coverage, that convinced me to apply for multiple contracts ( % 0.00) And Affordable in case of a road interruption during a trip ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , So I really loved how welcomed your company made me feel! I loved the warm greeting and overall experience ( % 54.37) My policy was greatly priced! I had no problems posting it whatsoever ( % 100.00) And I'd do it again ( % 0.00) If I didn't already have a warranty on my vehicle ( % 0.00) I would've kept it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Great experience, was very pleased ( % 72.50) I needed to cancel and they cancelled graciously ( % 0.00) The customer service rep was very friendly ( % 48.75) She took care of me with no questions asked ( % 0.00) I will highly recommend them to my friends ( % 16.00) I was very satisfied, I was very satisfied with their service and will call them again on another one of my cars ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Extremely excellent!! The agent that I spoke with was extremely knowledgeable, helpful, happy, did just about everything that I had asked for and then some! I would recommend Car Shield to anybody ( % 62.50) I think the rate is incredible ( % 90.00) My wife and I have a car that is incredible ( % 90.00) It is a Rogue ( % 0.00) And exceptional condition ( % 66.67) She drives ( % 0.00) MI one way to work so since she comes home for lunch she drives ( % 0.00) miles per day ( % 0.00) MI a week back and forth to work ( % 0.00) Since all the restaurants and any kind of shopping we need is within miles we don't have to go too far ( % 35.00) I believe our car will last us pretty much forever ( % 15.00) As I would hope Car Shield will be there forever for us! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , The gentleman was very kind and helpful in helping me understand all about CarShield and explaining everything to me about what I was paying for and receiving ( % 78.00) He was patient and I liked all he told me ( % 60.00) I therefore agreed to purchase the plan ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Agent contacted me about needing to renew my contract ( % 0.00) Agent was very caring to my needs and being able to see to my continuing service with Car Shield ( % 35.00) Although I have not needed to use your services yet, I can rest assured that if I do, you will be there to cover me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I did not want to go forward with CarShield after my Grace period ( % 0.00) I did not like the reviews I read on the Web and did not want to deal with this situation ( % 0.00) I am years old, a recent widow, not healthy, and have too much on my plate to take on another problem ( % 1.25) Thank you for understanding ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , TRAVIS did an outstanding job in providing me with the contract I needed to present to the mechanic that was servicing my vehicle ( % 25.00) If all your reps are as courteous and professional as Travis there shouldn't be any reason for CAR SHIELD to go out of business ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I did tell you exactly what the agent and I talked about which was my time of payment ( % 25.00) The time that I specified was not going to be convenient-so we both laughed about it and said Good-bye ( % 70.00) ( % 0.00) That is all ( % 0.00) He was kind and understanding ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Cancellation of policy which I did not request ( % 0.00) Received a refund which I did not request ( % 0.00) No way did I or would I request a cancellation ( % 0.00) Much too good of a product ( % 45.00) Customer service was great and I appreciate the service ( % 80.00) PLEASE DON'T CANCEL MY COVERAGE ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Updated on //: Still waiting for approval ( % 0.00) Matt the adjustor has not been the best to work with ( % 100.00) Right now I am stuck with a bill of dollars ( % 28.57) Money I do not have and the main reason I went with Car Shield ( % 16.67) Working with a company far away doesn't lead to success for the customer ( % 20.00) Original Review: I was told what to do and I did exactly that ( % 31.25) Josh said he would look into it ( % 0.00) Your two female ladies wouldn't even try to help ( % 0.00) I have paid for over months and I expect you follow the motto the customer needs to be treated with respect ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Representative Mr ( % 0.00) ** was very helpful today in answering my questions and updating my information ( % 20.00) Fast, courteous and very helpful ( % 33.33) He had taken the time to listen and get the clear understanding of what I had asked of him ( % 10.00) Great Customer Service ( % 80.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Cameron was patient, had to change from car traded in to a new one and it was so easy ( % 28.48) Then took the truck off because it is in "garaged status" with the insurance company ( % 0.00) Would love to always get every CSR I have had ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Everytime I call, everyone is so friendly and professional ( % 23.75) They were very thorough in explaining everything that's covered under my plan ( % 20.00) I have spoken to many people about Car Shield and how happy I am with your performance ( % 65.00) The value of my plan is very reasonable and more affordable than most other companies I have checked ( % 28.38) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , My Ram developed a valve problem in the # cylinder and when my check engine light came on ( % 25.00) It was diagnosed and was called by Car Shield to say they would cover it ( % 0.00) The only problem I had they wouldn't cover the manifold torque bolts ( % 0.00) I was a little disappointed at that because the mechanic has to remove those to get to the problem ( % -46.88) Those bolts can only be torque once ( % 0.00) But all in all a good experience ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , We purchase a newer car and went to cancel our coverage on old car ( % 10.00) Markesha talked and talked and would not Listen to us ( % 0.00) We got upset because we knew we did not need it and were leaving to pick up the new car ( % 13.64) She refused to listen to us ( % 0.00) I took the phone from my wife and had to raise my voice to have her stop talking and to cancel our coverage ( % 0.00) It was very upsetting because she would not stop running her mouth saying the same nonsense over and over again ( % 10.00) Car Shield Customer service had been very good but this was terrible, enough not to ever renew again, as a customer ( % -3.00) Want to put me on TV? ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , The mailing from you stated the contract was not activated and to call --- today ( % 0.00) When I called, you told me my account was activated and the mailing was made in error and advise me to tear up the letter I received ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , The CarShield representative who helped me was courteous, professional, and knowledgeable ( % 35.00) She answered my questions promptly and straightforwardly without pausing or giving some half-baked response ( % 37.50) I suspect she is the type of person who would talk with you and maintain straight eye contact at all times ( % 20.00) It is rare to find one customer representative who possesses all the qualities she has ( % 30.00) She is extremely impressive!!!! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , All set ( % 0.00) Bank changed security information and it messed up my account ( % 0.00) We are all good now ( % 70.00) We love Car Shield and Ice T’s TV ads ( % 50.00) Your ads are very informative and influenced my decision ( % 20.00) Thank you Car Shield for helping us ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , My utmost appreciation to Car Shield Customer Representatives, they have assisted me in all aspects of my claim ( % 0.00) From my first call, with wrecker service to the repair facility where my vehicle is getting serviced ( % 25.00) Could not have asked for more ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Very helpful ( % 20.00) Good service ( % 70.00) Gave me name and addresses of repair shop near me ( % 10.00) My repairs were done quick ( % 33.33) Just make you ask for a list of mechanics in your area because dealership are slow ( % -30.00) Using other mechanics in the program are faster ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Although we're still ironing out other details to my claim, overall it's been a pleasant experience ( % 20.28) Customer service has gone above and beyond my expectations and have made the claim process easier to accomplish ( % 0.00) Therefore I will be recommending American Car Shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , The lady on the phone was extremely helpful and answered all my questions promptly ( % -12.50) She was very professional and polite ( % 13.00) She also helped me understand more about how to deal with emails and the information given by the previous representative ( % 16.67) I will definitely be promoting your business to all my friends and family ( % 0.00) I especially appreciated the fact that I wasn't transferred from different people ( % 20.00) I had a pleasant experience today, thank you CarShield ( % 73.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , The young lady that helped me today resolve my account issue was extremely kind and very helpful ( % 30.00) Please tell her thank you for for her help ( % 0.00) The only issues was automated system said it was transferring me to customer service then the person I talked to then had to transfer me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I’m just getting a little disturbed that you keep emailing me about the mileage on my car ( % -18.75) The original miles at , ( % 37.50) Which can be approved by my sticker certificate each year ( % 0.00) I asked her to stop sending me emails about the mileage ( % 0.00) Other than that I’m fine with the service ( % 14.58) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I needed my vehicle towed and CarShield referred me to AAA which is also a part of my warranty and they found a tow service for my vehicle and it was towed to my home ( % 0.00) The Towing company was respectful and did not take all day ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I don't have anything to add ( % 0.00) The plan that I have is the bare minimum so my cost was not covered for replacing my fuel pump ( % 5.00) As such I'm thinking of changing my plan ( % 0.00) It's not CarShield's fault ( % 0.00) It's my fault for not knowing % of what I've bought ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , A little underwhelmed, not what the Ads promote, hmmm? I would have preferred communications from Car Shield direct if there was a lesser amount covered ( % -2.92) Transparency matters ( % 0.00) Please feel free to call me for more detail ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Great customer service rep ( % 80.00) Give that young lady a raise! I was reaching out to find out more info about the car rental policy associated with Car Shield ( % 31.25) She was able to give me an update the my coverage & give me a summary of my claim ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Nephrtitis, the agent was great in assisting me with my question ( % 80.00) CarShield, thus far has kept their word in doing or not doing repairs they do not cover ( % 10.00) If repairs could not be done, I received an explanation as to why the repair could not be done ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Cindy turned a sour situation into lemonade ( % -15.00) Thank you Cindy for your positive and hopeful assistance ( % 22.73) The confidence and bubble smile made my month, see that my car has been in the shop for close to a month waiting on my claim to be completed ( % 30.00) Thank you a bunch Cindy ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I like CarShield but I probably won't be able to continue Covering my new Vehicle because the quote is too high ( % 26.55) $ + yearly is too expensive ( % -50.00) I will have to find another form of coverage ( % 0.00) $ a month is too much ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , My experience with Mepco has been nothing but pleasant ( % 73.33) The reason for discontinuing/canceling is pure a matter of economics ( % 21.43) Having to cut back the budget ( % 0.00) I have lost my employment and forced to eliminate all but the bare necessities ( % -12.50) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Open new maintenance agreement for my Ford Escape ( % 6.82) I choose the Gold Package ( % 0.00) The customer service department was very helpful in identifying what I need and explained the pricing including all possible discounts that I was eligible for ( % 10.00) It was a pleasant experience ( % 73.33) I’m looking forward to doing business ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I was very pleased with the outcome ( % 65.00) Customer service was prompt and listened before responding about my concerns with cost for the Gold plan in Florida ( % 0.00) I feel that I was taken care of and mostly very satisfied with the outcome ( % 65.00) I would definitely recommend Carshield ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Cancelled a coverage on a car I sold and transfer to another car I have ( % 0.00) The service I received was the best ( % 100.00) Was easy and fast, good experience ( % 44.44) Always the best ( % 100.00) I will recommend it to all of my friends ( % 0.00) I was also recommended from my brother in-law ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , My contact with your Co, was great and the quote was good and described to be in detail ( % 75.00) I signed up and it's nice to have my Dodge insured ( % 60.00) A very good time to have CARSHIELD cover my Dodge and with the relief of be insured ( % 91.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I never had an difficult experience with Car Shield ( % -50.00) You are excellent ( % 100.00) Keep doing what you all are doing ( % 0.00) Don't change anything ( % 0.00) I'm was an satisfied consumer ( % 50.00) I'm glad that I had sign up, I'm glad that I saw the commercial ( % 33.33) That's Car Shield for all your help, I would recommend other people's to you ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , When purchase my contract I didn't think about the letters with the numbers that was a mistake on my part, so when you purchase anything that requires you to speak your vin number make sure you recite a name or something with the letter because some letters sound like numbers ( % 45.00) All in all they worked it out fast in a couple of phone calls and l thank them for that ( % 20.00) Trent ** ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , My Customer Service Rep was Luke, Luke was so polite, knowledgeable and patient with all of my questions and concerns ( % 0.00) He answered all questions in a manner that put me at ease about CarShield ( % 0.00) I had to call back and ask another question and Luke take care of everything ( % 0.00) I wished that every time I called, Luke would be the person that answered the telephone ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I had to cancel Car Shield because I am in the process of selling the car which I have the Car Shield for ( % 0.00) The representative on the phone was very courteous and helpful ( % 78.00) Will be using Car Shield in the future ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I have been waiting too long for the ok for repairs ( % 22.50) This the longest warranty company I have been with take this long for the ok for repairs to be performed, tomorrow is Friday ( % 22.50) days in the shop ( % 0.00) It will take them - days for the repairs and no word with no rental and I have two policies ( % 0.00) What kind of company is this ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , All my questions were answered ( % 0.00) I am waiting on a refund since I had to sell my car and I had time remaining on the policy ( % 0.00) I was advised to write the company a letter explaining my situation and the unused portion would be refunded to me ( % 0.00) Hope all goes smoothly ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , It was amazingly fast and cooperative and respectful ( % 35.00) I loved the way they value their customer so yes I would refer a friend and many more people ( % 56.67) Thank you for the amazingly experience ( % 60.00) I will continue to stay positive during this tough time ( % -8.08) They also were understanding ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Great conversation with Andrea, very helpful and understanding ( % 50.00) Andrea explained the value and my concern ( % 0.00) Andrea was able to help me with Car Shield plan and adjust it to me my needs ( % 50.00) I appreciate you guys willingness to help ( % 0.00) Thank you very much ( % 26.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Went to the dealer and found out it was a water pump and a few other things ( % -16.25) Called Car Shield and everything was covered except one part for $ dollars ( % 0.00) Paid the $ deductible and the $ ( % 0.00) Thanks car Shield!!! ( % 39.06)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Good customer service and attentive to what I need to have done in an timely matter ( % 55.00) Knew what I need to have done and took care of the issue immediately without me having to explain several times ( % 0.00) I would recommend CarShield to anyone ( % 0.00) I am an US Army veteran and is shown appreciation I deserve ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Tamesha was absolutely awesome and very understanding ( % 60.00) She pointed me in the right direction after having to call five times, and being told each time to call a different number ( % 14.29) She told me what I needed to do and who to send it to and again, she was wonderful ( % 100.00) Great customer service, Tamesha! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I almost cancelled Carshield today, if it were not for the kind, empathetic and timely assistance of a knowledgeable and expert customer service representative ( % 60.00) Meghan calmed my intense feelings, reassured me, offered support and practical help ( % 20.00) She extended my payment due date also ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , We have called a number of times to get the any kind of paperwork to care in the truck, I got the one for our car but as of yet nothing for the pickup ( % 60.00) I am really not sure why it is taking so long and so many phone calls ( % 6.67) If this is what you do about paperwork, what do you do about a claim? ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , PRICELESS customer service ( % 100.00) they treat you with a caring attitude and are quick to answer any questions you might have dealing with your car issues and stand behind their words which is very important during this day and time ( % 15.11) I Highly recommend Car Shield ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I did have a problem with my car a few years ago, and you took care of it ( % -20.00) I was happy I had you ( % 80.00) I am sorry I cannot remember what the problem was, but it's nice to know I do not have to worry about it ( % 5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , The representative who took my call came through as well trained ( % 0.00) All of my questions were quickly and professionally answered ( % 21.67) Based on this I made my decision and joined CarShield ( % 0.00) I recommend CarShield to all of my family and friends ( % 0.00) My wife and I are on limited incomes ( % -7.14) So it’s always good to have something to offset high costs of vehicle repair ( % 43.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , The agent I spoke to have me the best customer service I have had in over years!! I highly recommend Car Shield ( % 58.00) I am taking my car tomorrow for service at Tysinger Motors in Hampton Virginia which is also an awesome dealership ( % 100.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Had all my records and was eager to correct my mileage ( % 0.00) So far my dealings with Car Shield have been great ( % 45.00) Was able to print out my agreement without a problem ( % 50.00) I have faith I will be taken care of in time of need ( % 0.00) Thank You Lorraine ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I enjoyed talking with the rep ( % 50.00) from CarShield ( % 0.00) All my questions were answered ( % 0.00) The rep ( % 0.00) was knowledgeable and helpful with everything I needed ( % 0.00) I will recommend to family and friends to join carshield for protection in the future for their automobiles ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I was just following up on a claim call that was not addressed yet ( % 0.00) The agent I spoke with was very helpful and very polite ( % 20.00) Asked if there was anything else he could help me with I replied no ( % 0.00) Thank you ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , On the couple of occasions that I had to contact Car Shield, I received excellent customer support ( % 100.00) Your representatives are very knowledgeable and want to make sure your issue is resolved ( % 35.00) I made the right choice to get Car Shield ( % 28.57) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Had problem with getting the tow truck ( % 0.00) First one came at :am ( % 25.00) ( % 0.00) He jumped it then left ( % 0.00) ( % 0.00) The truck stopped on the way to the garage ( % 0.00) ( % 0.00) Then it took and half hours to get another tow truck to get the my truck to the garage ( % -16.67) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Very helpful and very nice to work with ( % 49.00) Went over details of the protection plan ( % 0.00) Went over coverage details such as getting administrators authorization for contract mechanical breakdown or failure for covered repairs and additional benefits is always required prior to any service being performed ( % -10.56) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I sold my vehicle and asked to cancel service ( % 0.00) I was happy the phone was answered quickly ( % 56.67) After a short transfer I was sent to the cancellation department ( % 0.00) After a short conversation, I was told a refund would be given and the cancelation was complete ( % 5.00) Thank you! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I have Car Shield for about months, thankfully haven't had to file a claim yet ( % 0.00) I bought an older vehicle dodge ram pickup ( % 16.67) Excellent condition ( % 100.00) But because it's an older vehicle it was denied coverage due to its age ( % 2.08) Just a shame they won't cover it just cause it's older ( % 16.67) Engine in great shape, brakes, tires new, carburetor brand new and it's a stick speed ( % 35.76) Yet still won't cover it ( % 0.00) Oh yeah still under , miles ( % 0.00) DISAPPOINTED!!!! ( % -100.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I was able to get the exact coverage I wanted with little effort ( % 18.75) The customer service person was knowledgeable and professional ( % 10.00) I would definitely recommend Carshield to all of my friends and relatives ( % 0.00) I feel more secure in the knowledge that I have good coverage for my automobile ( % 53.33) Wish I would have taken advantage of this product a long time ago ( % -5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , The service provider was very helpful, professional and friendly ( % 22.50) I was very pleased with how helpful she was ( % 65.00) It took her hardly any time to completely answer my question/concern ( % -9.58) I had already paid for other service with the car dealer and didn't know how I going to pay for the starter cost ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Thomas helped me saved my money on my next bill going forward and was very polite and understanding ( % 10.00) Loved his energy ( % 70.00) He was straight to the point and did more than I expected to help me ( % 20.00) He was friendly ( % 37.50) Need more like him ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , While speaking to your representative he said he sent me an e-mail with all the information regarding my contract ( % 0.00) That was over hours ago and I still haven't received it ( % 0.00) Yes, I checked my spam as well ( % 0.00) PLEASE HELP ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Very good service ( % 91.00) Always great and always helps to solve any problems that I may have plus from a couple of weeks ago I was having a problem with my checking account and CarShield step in and help me to get everything updated ( % 80.00) I wanna thank you so much ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , My car had stopped at the QuickTrip in Dallas and called Car Shield for a jump and possible tow ( % 0.00) My representative was fantastic ( % 40.00) She worked things out for me very well ( % 20.00) She was very patient and informative ( % 20.00) Very professional as well ( % 13.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Great service and caring representatives ( % 80.00) Gave options for me to review to make a wise decision ( % 70.00) Representative took the time to look up my information and then guide me through the selection process ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Responded to your email regarding my credit card expiration date ( % 0.00) Made update and took advantage of reduced premium payoff ( % 0.00) Also learned that you do not cover component replacement for emergency bag deployment; therefore I will reduce my score for coverage ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Called to get transmission fixed timed it will to get car inspected so I can get back on the road ( % 5.00) This is my only transportation ( % 0.00) Never need the service before ( % 0.00) Now have this service for over years ( % 0.00) Now I need them to help me ( % 0.00) So far it has been great!!!! ( % 55.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Excellent experience from start to finish ( % 100.00) I needed to cancel due to selling the vehicle and the representative was very kind and helpful ( % 32.75) They offered me the opportunity to renew if the sale does not go through ( % 0.00) I will recommend them for any future needs, or if anyone else needs Great Service ( % 40.00) ( % 0.00) Thank you again ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Have a Master switch replaced for my windows ( % 0.00) Call Car Shield, and they told me, it was no problem and took care of everything Right away ( % 28.57) I paid my deductible, and everything was done right then and there at the car dealership ( % 28.57) Thank you Car shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Sold my pickup, cancelled my CarShield contract and received the pro-rated refund promptly ( % 0.00) Even though I was transferred a couple times, the last person was polite and professional ( % 5.00) I feel CarShield is something to consider prior to factory warranty expiration ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I was lied to in regards to as what is covered ( % 0.00) My water pump was the only thing covered and I still have not got a rental and because the water pump was the only thing covered ( % 0.00) It cost and I still got to pay a dollar deductible ( % 0.00) I want my money's worth ( % 30.00) I feel ripped off by Car Shield not Vato’s garage ( % 0.00) This is bull ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , The service people I spoke with were polite and understanding and professional ( % 10.00) They listened to me and made the date change and payment easy ( % 43.33) There was no long wait times and your customer service people were easy to understand ( % 22.92) No heavy accents, so your call center must be located in the US ( % 0.00) Thank you for that ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , My experience was very positive ( % 29.55) The agent collected my monthly payment because it needed to be ( % 0.00) The bank account had been closed because it had been bought by another bank ( % -10.00) As a result, I had to be notified in order for me to give you the new account number so that my account could be updated ( % 13.64) The agent working with me was very good and my problem was solved ( % 91.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Customer service is great, glad to have protection if needed ( % 65.00) As cost of services and part are rising the cost of this coverage outweighs the cost of labor and parts ( % 0.00) Just look at it as a safety net that will be there when needed ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I took my car in for the scheduled maintenance ( % 0.00) The dealership found that additional work had to be done ( % 0.00) The dealership checked to see if the work was covered by CarShield, There was a Prompt and immediate response by CarShield to the repair request ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I am grateful to Car Shield for their assistance ( % 0.00) I am a new customer and I did not expect service this fast ( % 16.82) I will recommend car shield to my friends and neighbors ( % 0.00) Car Shield responded quickly to the request for repairs from the car dealer ( % 33.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , You were awesome! Accurate, PLESANT, INFORMATIVE, excellent customer service, and precise! I would recommend you to friends and family ( % 72.50) Keep up the good work ( % 70.00) This is my first time having your service ( % 25.00) I am looking forward to having a safe and reliable due to your excellent service ( % 45.83) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Renewed Credit Card ( % 0.00) Current Card on file is about to expire ( % 0.00) Card was due to be replaced ( % -12.50) I called to give the above updated information for my credit card before it expires for my next scheduled payment ( % 0.00) Thank you very much for assisting me today ( % 26.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I was pleased with your service ( % 50.00) I used Car Shield before and was pleased with your service ( % 50.00) I will use Car Shield again if the situation requires it ( % 0.00) I need a copy of your Contract for the SRX Cadillac, and the GMC Sierra ( % 0.00) Both Models ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I was happy with the service that Alex provided ( % 80.00) He helped me with my issue and given other options that may help me ( % -12.50) I understand that the business of great customer service comes with a price ( % 80.00) Alex provided that great service ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I was very satisfied with the responsiveness and customer service and will recommend CarShield to others ( % 65.00) I had to have some work done on my Cadillac ( % 0.00) The process was easy and the vendor who did the repairs was paid in a timely fashion ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Carshield offered me a $ discount on my contract ( % 0.00) Thank you, Mark ** ( % 0.00) Although I haven't used my coverage yet, the added security of knowing that any automotive repair will be taken care of eases my mind ( % 0.00) Carshield should mail an ID CARD to its policy holders with all pertinent information ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , The heater was blowing cold air and not strong enough, as well ( % -27.22) I took it to a repair shop and was very happy with the outcome ( % 100.00) The owner of the repair company was very complimentary towards CarShield ( % 39.00) I have been pleased with CarShield and its employees ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Called to change cards so my account will be updated ( % 0.00) That was the reason for be contacting Car Shield so my coverage will continue and please stop with the long explanation of why I contacted car shield ( % -5.00) Next time I will wait for you to contact me and maybe I will just cancel if it is a hassle to update my information ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Spoke with Haley today in ref to my incorrect mileage ( % 0.00) Haley corrected the mileage and moved my payment date to a more convenient date ( % 50.00) Not many in today’s workplace where you find a person who listens and makes a difference ( % -25.00) Haley is to be commended for her work ethic ( % 0.00) Thank You Haley!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I take my vehicle to the car dealer for repair to ensure only new manufacturer parts are used in the repair, for longer wear ( % 6.82) I didn't realize when I engaged CarShield services that used or refurbished parts might be required in order for CarShield to accept charges for the parts used ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , After spending min - hr on the phone with a Carshield agent who assured me that all repairs would be covered under the policy he felt was right or me I purchased a policy ( % 28.57) I left the call feeling like I made the right choice ( % 14.29) Well months later-and $ ( % 0.00) later, I learned this is not the case ( % 0.00) If your marketing campaigns are any indication, I am your target customer, an older woman who is allowed to explore her town on her own and use her car for travel and recreational rides ( % 38.33) More importantly, I am NOT a mechanic nor do I have knowledge about car repairs ( % 15.00) I put my trust in a sales rep with your company and got ripped off! My car is in the shop and car shield will not cover any portion of the repair ( % 0.00) I didn't read the warranty when I received it in the mail (even if I did I wouldn't understand how each lubricated part works with the other) and how would I know what to look for in a warranty to ensure that every part of my vehicle would be covered ( % -12.50) I called customer service- they are horrible! You can't speak with a manager until they call you back (that's a joke) ( % -50.00) Buyers beware: please read your warranty immediately so that you can cancel your policy in a timely manner before wasting hundreds of dollars like I did! Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I had Car Shield ( % 0.00) THEY ARE THE BIGGEST RIP OFF, LYING CON ARTIST IN THE AUTO INDUSTRY ( % 0.00) They Promote You going to the dealership to get your car fixed & please understand I was in the Auto Industry for over years, of them as a service advisor ( % 10.00) (st) LIE # THE PROMOTION States It's CAR SHIELD but The REAL COMPANY Is American Auto ( % 10.00) # LIE # When you file a claim for a repair with the dealership for which they say that Car Shield will pay they don't because the dealership will use original auto parts to fix your vehicle ( % 37.50) Car Shield will not pay for that ( % 0.00) They Car Shield wants to use inferior parts to repair you car ( % 20.00) # Lie # Their promotion states they will provide & pay for a car rental while your car get repaired ( % 0.00) Don't believe it ( % 0.00) What they do is provide payment for total labor time on repair but what happens if the repair shop can't get to your car for a week then you have to eat that payment ( % 0.00) They won't pay for that ( % 0.00) You can file a rebuttal for the claim but you won't get it back ( % 0.00) ( % 0.00) We had to pay for weeks of car rental fees or go without transportation ( % 0.00) At the end of the transaction we ended up paying thousand dollars out of pocket ( % 0.00) We might as well paid for the repair ourselves ( % 0.00) We had paid dollars per month for little over a year before having to replace the transmission in our Pathfinder ( % -18.75) Anybody in the industry knows in the Asian auto market the most of them use the same type of transmission ( % 16.67) It's not designed for repairs ( % 0.00) You can do it but you'll pay more for labor time to rebuild it than to do what the industry wants and does & that's just replace it ( % 35.00) (Note beware because coming up in Ford is changing to this same transmission in its vehicles ( % 0.00) It's less overall cost to the company ( % -8.33) Just a heads up ( % 0.00) ) But the transmissions are a ** so be warned but back to this car ** ( % 0.00) Oh my bad Car Shield ( % -70.00) After paying hundred dollars in monthly payments & another thousand in repair cost you might as well paid for the damn thing ( % 0.00) Out right I terminated their ** quick ( % 30.95) The warranty industry is a dangerous legalized gangster enterprise so be careful & do the re-search ( % -35.00) Pick their ** apart with a fine tooth comb ( % 41.67) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Very good customer service ( % 91.00) Still waiting for updated paperwork ( % 0.00) Would recommend Car Shield to all family members and friends ( % 0.00) Very good and excellent customer service ( % 95.50) Waiting for updated information ( % 0.00) Excellent excellent ( % 100.00) Very good ( % 91.00) Lives up to the commercials ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Garage called Car Shield with repair costs ( % 0.00) Car Shield responded and approved the repair with a rapid response ( % 0.00) I am very impressed with Car Shield's rapid response ( % 100.00) My car was delivered to the garage, CarShield notified, car fixed and back to me within hours ( % 5.00) Thank you Car Shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I am waiting for order number but it is exactly like they said in TV, I took my car to shop ( % 25.00) The owner of mechanic place, said, "No problem ( % 0.00) " We call CarShield and immediately CarShield called me and I am very happy because guy explained step by step what is happening and also expectations because holidays but I feel security with CarShield ( % 100.00) The only issue is I end up without car for days because is all I have but like I said holidays are here ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Son's Toyota needed repaired quickly, garage was not too hip on these businesses because of prior problems ( % 16.67) Car Shield came to the rescue in a big way, they not only paid but paid with no argument ( % 0.00) This pleased the garage and me at the same time ( % 25.00) Thank You ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , The young lady was very helpful in getting my truck back reinstalled with you ( % 10.00) She was very helpful in all aspects of her job ( % 20.00) She explained everything about the the warranty and what to expect I need to use it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I spoke with a lady who sounded, nice, professional and friendly on phone ( % 35.83) Good service ( % 70.00) Happy Thanksgiving! I have been told of availability of road assistance in case my car gets a problem, but it has not happened yet ( % 100.00) I appreciate that ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Car began getting hot when I would give it gas after a few minutes so each it would do that I would pull over to side of road ( % 2.50) When I finally got home I called perfect time and they had it towed to their establishment to have it checked ( % 50.00) Car Shield is the best and we recommend them all the time ( % 100.00) Thank you ( % 0.00) Debra ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , My car has been in the shop since September , ( % 0.00) It is now October , ( % 0.00) I see that no one cares enough to make sure, I as a Diamond of years with cars paying $ a month for both, was treated better ( % 33.33) No one has called me EVER for an update from Carshield nor American auto shield and I have called both of them repeatedly ( % 0.00) I have called almost every day after weeks passed and to the date there has been escalations ( % 0.00) Yet, I was told again today (//) that the adjuster has till tonight ( % 0.00) The repair technician called me to see if I can get someone to have the adjuster respond to him ( % 0.00) He states that no one will call him back or respond to his emails ( % 0.00) I can't get a rental until they approve it ( % 0.00) This is so wrong on so many levels ( % 0.00) I want corporate involved immediately please ( % 0.00) HELP ME SOMEONE ( % 0.00) I have no car! NOT WORTH THE HASSLE ( % -15.00) I am out of hundreds of dollars on a car rental because my car has been gone for Fridays straight!! I feel Ostracized by this Company ( % 31.25) Do not get Car Shield/American Auto Shield! ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Helped me with getting my car checked out ( % 0.00) Helped get things done with no problem ( % 0.00) ( % 0.00) Feel much better now that my car is in the shop and getting checked out ( % 50.00) Was very stressed out before ( % 20.00) Now feel much better now that my car is in the tranny shop fixing to get checked out my ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I was fortunate enough to buy a low mileage car and got the best coverage ( % 35.00) I've had two claims that went very smoothly ( % 52.00) No hassles ( % 0.00) They covered a bad lock solenoid and a timing belt tensioner ( % -70.00) Coverage is not cheap, but it's a good investment for the $, car that I got for $, ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I had Carshield for about a year and a half and it only covered a fuel pump even though I spent thousands of dollars on repairs that Carshield did not cover ( % -8.89) I cancelled the contract because I bought a new car with full coverage of repairs ( % 24.32) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , The customer service rep took care of my concerns immediately and professionally ( % 10.00) Answered all my questions and was prompt which made my contact short but efficient ( % 0.00) This is the second contract coverage I've had and there were a few important questions I had regarding my coverage ( % 6.67) All were addressed and answered by the customer service rep ( % 0.00) And she is sending me a copy of my policy for my personal reference ( % 0.00) Happy I am covered by CarShield! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , They are very helpful in resolving problems and issues ( % 20.00) Customer service make it their priority to make every individual happy and satisfied ( % 43.33) And I am very excited to be a new member with CarShield ( % 31.19) Highly would recommend a friend for CarShield membership ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Told us where to go to have our transmission checked ( % 0.00) Oct is our appt ( % 0.00) Was very courteous and told us exactly what to do ( % 51.50) I was Leery of the services but it seems legit ( % 0.00) Will let you know if we have any issues ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , After several months of having a policy with C ( % 0.00) S ( % 0.00) I still l had not rec'd a hard copy of my policy ( % -29.17) I had called several times and requested a contract but had not rec'd anything as of yet over several months ( % 0.00) I called and was routed to Miss Jessica in Customer Service who was reassuring to speak with ( % 0.00) Miss Jessica took care of the issue quickly and pleasantly ( % 53.33) Thank You, Lovett ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Best place ever!! My Nissan transmission was leaking fluids from my engine to a center part on my under the hood casing ( % 45.00) It smell bad ( % -70.00) Next my windows on the driver side ( % 0.00) Next my transmission stopped working while I was ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , DO NOT, I repeat DO NOT GET CARSHIELD!!! IF I COULD LEAVE A - RATING, I WOULD! My car has been at the original dealer since Sept ( % 37.50) , ( % 0.00) They explained to me after the first two days of my car being there that my transmission was failing ( % 25.00) Like most dealers, Cadillac rather replace the entire transmission versus taking more time and money to pull the transmission apart and find the problem ( % 33.33) Cadillac explained that to Carshield the same day I received the information ( % 0.00) Immediately, Carshield went GHOST! NO ONE reached back to my dealership in regards to the repair ( % 0.00) I hadn't heard anything either so I called my dealership ( % 0.00) They said they had not heard back from Carshield and have left several messages for the adjuster ( % 0.00) I then called out and left a message with a rep at Carshield because they refuse to transfer you directly to the adjuster about YOUR CAR ( % 5.00) Whatever information they withhold seems to be "top secret" and you'll never speak directly to the adjuster about what's happening with the claim ( % 6.67) The following day, my dealership sent an email to Carshield, copying myself and the Service Dept ( % 0.00) Manager about the issue of no contact ( % 0.00) Still receiving no answer that day or the next, I took it upon myself to call Carshield myself AGAIN ( % 0.00) They explained this was way too long that the claim has been going on and the matter would be escalated to Stephen **'s (my adjuster) supervisor ( % -5.00) Just this Tuesday // Cadillac reached out to me and explained exactly what the adjust explained to them ( % 25.00) Please see the exact email sent below:*******BEGINNING OF EMAIL******* The situation with your vehicle is the transmission is as follows ( % 25.00) -Delayed shift or no shift conditions /check engine light on ( % 40.00) Codes found to be P- transmission fluid pressure switch circuit low ( % 0.00) This condition can be caused by a few situations ( % -20.00) The valve body internal of the transmission could be electronically shorted which looks to have burned/ seized up th and th gears ( % 0.00) Further tear down would be required (at your expense) to isolate specific failure point ( % -11.81) Yesterday American Auto Shield called us back from last week ( % 0.00) After speaking with powertrain team at American Auto Shield I found out that once the specific point of failure is located they will need to inspect/verify for coverage ( % -10.56) If it winds up being the electrical valve body it will not be covered according to Stephen at American Auto Shield as you do not have electrical coverage ( % 0.00) If after the transmission is removed and taken apart (again at your expense) and we find that a clutch is burned out and that is the main point of failure they may cover the component that failed and some associated labor however the additional parts required for subsequent damage and associated labor will be your responsibility ( % -16.25) So for example if the failed part was a clutch and the overhaul of the transmission costs $ ( % -50.00) and the clutch replacement is covered by them they would pay lets say $ ( % 0.00) ( % 0.00) The balance of repair is yours ( % 0.00) Again these are sample prices ( % 0.00) Not actual ( % 0.00) We here at Cadillac are recommending a transmission replacement from Cadillac ( % 0.00) It comes with a year / mile warranty from GM ( % 0.00) The replacement costs would be $ ( % 0.00) + tax ( % 0.00) We would not want to attempt a repair/overhaul of your current transmission due to its mileage and likely cost of repairs of $ ( % -4.17) + tax ( % 0.00) We could only warranty the parts installed for year and not the whole transmission ( % 10.00) Again this is not a option for us to rebuild the transmission ( % 0.00) If you would like us to look for a used transmission from a salvage supplier we can do so and let you know the results of what and if we find and prices ( % 0.00) American Auto Shield will be looking for your records of the vehicle maintenance as well as a towing invoice for this vehicle on this visit ( % 0.00) If you want to move forward with a replacement unit new or salvage please let us know ( % 13.64) If you want to attempt a overhaul of the unit you may want to look to AAMCO for transmission overhaul and dealing with American Auto Shield directly as again we will not attempt a overhaul on this transmission ( % 5.00) Your current charges to us for Diagnostics to date is $ ( % 0.00) + tax ( % 0.00) We stopped looking at that point to not further expense you ( % 0.00) We ask that you review this information and please make a decision so we can move forward or you can pay your diagnostics and remove your vehicle to a transmission only facility as we do not have room to sit on vehicles that are not in for repair ( % 0.00) ******END OF EMAIL*******With all of this in mind, this means that Carshield rather take up the extra time and MORE money to pull apart my transmission and "find the problem" rather than replace the transmission in full for less month all together (A SERVICE THAT THE RAPPER ICE TEA BRAGS ABOUT ON TV) ( % 17.08) Keep in mind, that if they find the issue not be "covered" or "under warranty" then I'll have to pay EVERY SINGLE PENNY OF THIS MORE EXPENSIVE CHARGE OUT OF POCKET ( % -2.38) times out of if I take the time to have my dealer pull apart the transmission, find the problem, their adjuster comes out to "inspect" and miraculously find out that the issue isn't "covered ( % 0.00) " Which is absolute insane!As you can read from above my dealer rather not deal with my car or Carshield at this point ( % 10.00) It's taken WAAYYYY too long to communicate about a vehicle that should have been squared away ( % -5.00) They referenced another shop to break down the transmission in order to find the problem, IF that's what I decided to do and go the way Carshield would like ( % -15.56) I've been paying Carshield for almost years and this is the nd issue with my vehicle that they have weaseled their way out of paying for and I'm done with it! I CANCELLED TODAY AND I WANT ALL OF MY PAYMENTS BACK!! There's no true coverage for your vehicle through Carshield and it's a SCAM to get monthly payments out of folks that just want to do right by their vehicles ( % 3.69) This is WRONG on every level and I've never been so disappointed behind a company like this ( % -55.00) I demand to speak to someone in corporate ( % 0.00) Especially in regards to a refund ( % 0.00) The day you're late with a payment the nonstop calls start and a payment is NEEDED right away ( % -0.71) Funny because since my car has been at the dealer I haven't received that same sense of urgency ( % 12.50) I AM DISGUSTED BY THIS COMPANY AND WOULD LIKE FOR MARK TRAVIS (Carshield's Owner) IN MISSOURI TO READ THIS AND REFUND ME!!!! Read full review ( % -32.50)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I call for roadside service ( % 0.00) My representative was very helpful and nice ( % 40.00) She was able to answer all my questions ( % 50.00) Having car trouble is very frustrating, ( % -36.00) I had to get a ride to work, I hope this won't take long for my car to get fix ( % -5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , They covered my air conditioning compressor in full on my Cadillac which could have ran me $ to $ but it was very seamless after my mechanic called their office ( % 24.00) I would definitely recommend to all people out there especially if you don’t have a lot in savings account ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Emergency switch and GPS not working ( % 0.00) E switch when pressing it will not come on ( % 0.00) The gps destination symbol doesn't work after many presses ( % 50.00) I was told that you covered these items but received a call today that the E switch is not covered ( % 0.00) Why? ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I spoke to someone at CarShield and they are called about a rental ( % 0.00) They gave me the results that I need ( % 0.00) I will clear the recommend to anyone ( % 10.00) They're very helpful and dependable people and I would like to thank though I would like to thank them ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I've not had to use my CarShield yet but the young lady I spoke with today was very helpful, knowledgeable, courteous and very professional ( % 25.75) I think the rates are very good and affordable ( % 91.00) And I'd recommend them to anyone ( % 0.00) Thank you car Shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Had a very good experience with your customer service employee who explained questions for me to explain to any Ford dealer that pertained to my mileage of , Which they constantly state I need a , ( % 45.50) mile maintenance check ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Great experience, excellent people to help you with your issue(s) ( % 90.00) Very patient and informative ( % 20.00) Helped to speak with a person vice a recording ( % 0.00) The hours of operation really do help me in contact the company on my time ( % 20.00) This due to doctor visits and other items that may cause me to work around a time and/or date to contact Car Shield ( % -12.50) Thanks once again for being there for me ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Excellent service, great customer communication, but as yet I haven't needed to use the service, my vehicle receives its normal servicing to keep it in good shape ( % 66.25) But it's nice to know that I have CarShield there if something major happens ( % 33.13) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I have a great experience having Carshield represent me and supplying coverage for my Kia Spectra ex model ( % 80.00) They were responsive in answering any questions I had and courteous with their response ( % 60.00) I would recommend them to anyone who has need for insurance ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , The lady on the phone helped me, where I could keep my Car Shield in these times when things are bad, I feel safer with car shied on my side ( % -70.00) I greatly appreciate it ( % 80.00) Thanks a lot for all the help ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , The person who was assisting me was very experience in providing me with information, and providing me with the help I needed to complete my information update ( % 15.00) She was very good about everything ( % 91.00) Thank you being there ( % 0.00) The staff are very helpful and acknowledgeable about their job, and I would let all my family member know about the wonderful new people I have meet ( % 44.55) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , My experience was great in getting answer to my question from customer service ( % 80.00) I would recommend CarShield to my friends, I found this to be best warranty I ever purchase ( % 100.00) The way your system is set up for payment is outstanding ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , It was very easy to sign up ( % 56.33) The salesman was very helpful and pleasant ( % 46.67) He did a good job explaining the coverage and how it worked ( % 70.00) I had researched several other companies, and CarShield was very competitive ( % 2.50) CarShield's price was cheaper than two of the other companies I checked with ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Had just gotten coverage and credit card was about to expired ( % 0.00) Called in that new card ( % 13.64) weeks later someone hacked my new card and had to close and get another card so within a week period had to call and give cards to them ( % 6.82) they were very understanding and we were able to laugh about it making me feel better ( % 37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Rep was very friendly and knowledgeable and took care of my request in a timely manner ( % 48.75) She made me feel like more than just another caller ( % 50.00) Good experience ( % 70.00) I will recommend Carshield to anyone looking for coverage ( % 0.00) In my opinion customer service is a top priority in any purchase whether short or long term ( % 15.00) It is refreshing to talk to a rep that cares about the customer ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I've been watching this commercial ( % 0.00) It never dawned on me I should look into it and you know sometime when you need something sometimes you just got to beat you in the head and after I talk to them I was really happy that I contacted them ( % 80.00) Wish I had a car earlier ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , The representative was very prompt and efficient ( % 20.00) The towing service man they sent was also excellent ( % 100.00) Now as long as the service is completely covered by our policy as the representative said we will be very satisfied ( % 23.33) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , My car was making noise in the front end ( % 0.00) Took the car to my mechanic and he checked it out and notified Car Shield of the repair cost which was approved and I received my car back the next day ( % 0.00) Excellent service ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Very courteous and informative ( % 78.00) Answered all my questions and very satisfied with your service ( % 65.00) I will definitely refer the carrier's information to relatives and friends ( % 0.00) Provided all information necessary for me to file the claim, provided contact information and address information about the auto repair shop and advised me of the tow service and their contact information ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I received an email that my payment had not gone through ( % 0.00) I discovered that my payment card had expired ( % 0.00) The agent helped me set up the auto payments via checking, rather than a card so that this wouldn't happen again ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Customer Service successfully took care of getting my problem ( % 75.00) It was a problem with the billing department ( % 0.00) It has nothing to do with my Toyota Avalon ( % 0.00) For that I am very thankful! I look forward to dealing with Customer Service ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , CarShield was very helpful in helping me get to the right department ( % 24.29) Every item was taken care of, at no time did I feel as if I were a problem to them ( % 0.00) The people who helped me acted in a professional and polite manner ( % 10.00) They spoke clearly where I could understand and did not have to ask them to repeat ( % 10.00) Thank You ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I made a payment early and the auto pay took out a payment ( % 10.00) I call ( % 0.00) They fix it with no problem ( % 0.00) I also had a payment issue and contact customer service ( % 0.00) Lady help me to resolve this issue with payment ( % 0.00) I do recommend CarShield insurance ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Appreciated Rep Byron **'s expertise and good humor while explaining all aspects of Coverage and Contract details ( % 45.00) At today's repair and labor costs for newer cars, it's smart to have a comprehensive plan ( % 21.43) CarShield is a name you can trust at home and on the road ( % 0.00) Best investment I've made this year! CEB ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , My claim was handled in a professional manner ( % 10.00) Thank you ( % 0.00) I was thankful that I had coverage ( % 0.00) I had no problem with my vehicle ( % 0.00) Then it threw a check engine light ( % 40.00) The rest was a wrap ( % 0.00) You guys paid half the bill ( % -16.67) Thank you for that ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Great service ( % 80.00) Answered every question and concerns ( % 0.00) Took care of my need ( % 0.00) Making payment was very easy ( % 56.33) Also making changes to my account was well received ( % 0.00) I love the coverage and price ( % 50.00) I would recommend to my family and friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , My experience with the customer service rep was wonderful ( % 100.00) She didn't give me any problems ( % 0.00) She did say that they can lower my plan ( % 0.00) I told her I was not interested in that and she canceled it as I asked and tell me how long it would take before my money will be reversed back to my card ( % -5.83) Other than that she was very pleasant and nice and I like that ( % 47.61) She also gave me my customer ID number in case I had any problems in the future ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I don't know the woman's name but she was very helpful and explained to where you could understand how it works ( % 20.00) She stated everything that is helpful ( % 0.00) I would recommend to anyone ( % 0.00) I like that is only a $ deductible ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Good customer service even though this call had to be ended early to technical difficulties with my phone ( % 26.67) Had to call back from another phone a few minutes later ( % -6.67) Very pleased with Carshield in general ( % 35.00) Will definitely recommend to friends and family ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Everyone I spoke to was professional, friendly and helpful ( % 23.75) NOT PUSHY at all ( % 0.00) Service was Excellent ( % 100.00) The value CarShield provides works ( % 0.00) I had an unexpected repair and CarShield took care of it ( % 10.00) I highly recommend to everyone who's new car warranty expired ( % 14.82) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Very knowledgeable, helpful and courteous ( % 40.00) The young lady spent over min, transferring my policy from vehicle to another and explaining each and every step ( % 0.00) The young lady deserves a substantial raise ( % 10.00) She is a great credit to your organization ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , If you want to really piss me off then misspell my name ( % 20.00) Especially after I make it a point to point out that airheads will misspell it anyway ( % 0.00) My salesman, David **, was excellent and I enjoyed dealing with him ( % 75.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , She was awesome! I was informed of things that I did not know about CarShield and that was some good information ( % 85.00) My rep was so helpful and I could not ask for anything else from her ( % 0.00) I already started to recommend CarShield to all my friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , He was friendly, helpful, knowledgeable ( % 37.50) He assisted me and answered my questions ( % 0.00) I felt like a valuable customer and appreciated ( % 20.00) He made sure all my needs were met and that I didn’t need anything else before ending the call ( % 50.00) Spectacular customer service ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I had a wonderful experience ( % 100.00) Customer service was great ( % 80.00) I was really pleased with the coverage they provided for me ( % 50.00) I hope I never need to use this coverage, but it good to know if I need it CarShield will be there for me ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Chris was so nice to help me find what department I needed ( % 60.00) She gave me Angie! And what a gem she is! She's the nicest person, very helpful and listened to everything that I had to say! She definitely is a keeper for your company! ( % 12.50)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Customer service was great, great value for my money, I really do not know what you want to say other than I had good contact with your rep ( % 41.50) , I hope I never have to use this protection but if do I hope you will fulfill your part ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , CarShield is something that is so nice to have, whether it is a dead battery or major issue ( % 15.42) Check them out today ( % 0.00) Without this service you are taking a chance and for me it is not worth it ( % -15.00) So I hope you will do yourself a favor and get it today ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , The service person I talk with was very courteous and provided all the information clearly ( % 44.00) ( % 0.00) I had car trouble and she offered to connect me with the needed department ( % -20.00) However, I did not want the service as of now due to my time factor ( % -12.50) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Your computer submitted the wrong Expiration date Therefore the charge did not go through my bank ( % -50.00) It was refused ( % 0.00) I didn’t get an email until four or five days after this happened ( % 0.00) I’m very pleased with the outcome ( % 65.00) Customer service representative was very helpful in completing my transaction ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Gave me the list I needed for shops to take my vehicle to I needed to have any repairs done ( % 0.00) Very courteous and helpful ( % 78.00) ( % 0.00) ( % 0.00) ( % 0.00) Thank you ( % 0.00) Very pleased This is along ( % 65.00) Thank you and all I have to say very good ( % 91.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Rec'd letter to activate, called and representative was very knowledgeable, friendly, and helpful, now I really feel that I'm protected! Discussed about my two vehicles and she did not find it at first then found out it was under another number so it was found and she ensured I got what I wanted ( % 26.88) Thank you Car Shield! Mahalo! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Ms ( % 0.00) ** and Ms ( % 0.00) ** were so professional and happy ( % 45.00) They made my decision so easy ( % 43.33) It's hard to find people like them ( % -29.17) I am glad to be a part of the Car Shield's family ( % 50.00) The price that it takes to cover my vehicle is reasonable ( % 20.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Midas replaced both wheel bearings in my car ( % 0.00) Car Shield was Jhonny on the spot ( % 0.00) They sent an adjuster out to Midas to verify the issues related to my vehicle and days later they approved the work to be done ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Good Representatives on the phone and moved through process efficiently ( % 70.00) Helpful with questions and addressed my concerns ( % 0.00) Seen ads on TV and thought I should check it out for our cars ( % 0.00) The process was not too long to go through and people very helpful ( % 7.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , To check on automatic payment and see if they had the updated card and that we were signed up for automatic payment as we got a call telling us that it did not go through for our last month's payment ( % 0.00) I see to all be ok now ( % 50.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Temporary service suspension availability as vehicle will be stored for months ( % 0.00) I will be out of the country for that amount of time and not driving the car ( % 0.00) The customer service representative was very helpful in explaining everything ( % 20.00) Thank you ( % 0.00) Mike Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Everything went well with the professionalism of a young man named "Landry" ( % 10.00) He was very patience with this old lady! Give him a raise ( % 16.25) I'm so excited that I learned a bit from him trying to master an IPHONE but he just lead me through everything ( % 37.50) ( % 0.00) Thanks and be bless ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , They made it very quick and easy to change my payment information ( % 43.33) Having my CC compromised was hard enough but they made the change very easy ( % 9.06) Customer service very pleasant and easy to talk to ( % 69.33) Love the security I have with this company ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I needed to change the date of when my payment was taken out ( % 0.00) The rep was very helpful and the change was made while I was on the phone with him ( % 20.00) I would recommend Car Shield to anyone that is looking for this kind of service ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , CarShield agreed to order the part for the repair to be shipped to the auto dealership where my car was towed to ( % 0.00) The part was suppose to be shipped in days ( % 0.00) It was not ( % 0.00) My car was at the dealership for weeks ( % 0.00) I called to see if my car was fixed ( % 10.00) the dealer said they had not received the parts ( % 0.00) Carshield should have contact the parts company and made sure it was received ( % 50.00) I called after two weeks to check on my car and the dealer said they did not received the part ( % 0.00) I had to call carshield to tell them the part never came ( % 0.00) Then they contact AutoZone about the part and they said they will call me back with an update and they never did ( % 0.00) After carshield contact AutoZone the same day I called around :pm ( % 0.00) I the dealer the next day after not hearing from carshield after they said they will call me back ( % 0.00) The dealer said they received the part around : pm the same day I call carshield to let them know the part had not been ship ( % 0.00) I got my car back today ( % 0.00) I asked carshield to pay for a rental after my car was at the dealer over days and they said no because the repair time was only and hour ( % 0.00) But the dealer never received the part ( % 0.00) It was not my fault the part was not shipped ( % 0.00) The dealer had no loaner cars, and I was without transportation for two weeks and they should have paid for me a rental to go to work ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Kristina, who was my agent welcomed me, as my car as I told your company, was involved in a hit and run and was in the shop ( % 0.00) Kristina understood, took all my info, and started me onto my day mile quest ( % 0.00) Once completed, I can then begin my coverage ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Most excellent and professional experience ( % 53.33) All my expectations were met or exceeded ( % 0.00) I will definitely use Carshield in the future ( % 0.00) All claims were addressed and remediated with no issues ( % 0.00) Totally satisfied customer ( % 50.00) Happy happy happy ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , To Whom It May Concern, I wanted to mention this morning, dealing with Brad, was a pleasure ( % 0.00) He is a professional and customer driven ( % 10.00) He not only paid attention to the details that involved my car but also continued to educate this write ( % 0.00) In all, he certainly renewed my loyalty to Car Shield ( % 21.43) Kudos to you and your company ( % 0.00) Warm regards,Yanny ** Read full review ( % 47.50)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , They made me pay dollars to a repair shop ( % 0.00) When all I had to do was add ( % 0.00) to my plan ( % 0.00) The broken part had nothing to do with the lift kit ( % -40.00) But they approved the first repair and the lift kit was on it at that time also ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Taking care of updating payment info and updating all information ( % 0.00) Everything was ok when updating payment but I think it is wrong to charge $ ( % 0.00) for service fee to make a payment over the phone but customer service was good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Since joining CarShield I have had to drive many miles in the past months (due to multiple family member deaths in various states) ( % 2.50) During one trip to South Carolina the engine light came on and I brought my truck to Dereck's Auto Repair at Choctaw Dr ( % 40.00) , Baton Rouge, Louisiana (--) ( % 0.00) Dereck called CarShield and established that I had a contract with Carshield; however, after calling and waiting for call backs for someone to tell him how his shop would be paid, he returned my vehicle without making repairs ( % 0.00) My next move was to go to Hollingsworth Richards Ford (Dealership - Florida, Blvd ( % 0.00) Baton Rouge, La ( % 0.00) - --) for repairs ( % 0.00) The service person at HollingsWorth informed me that they did not have a working relationship with CarShield ( % 0.00) In the meantime the condition of my vehicle deteriorated ( % 0.00) After a trip to Dallas + Houston Texas I contacted CarShield and reported the problems I have had while trying to get my vehicle repaired ( % 0.00) The Customer Service person apologized and assured that my vehicle would be repaired ( % 0.00) I was given the names of several vendors in Baton Rouge and I chose Precision Tune Auto Care (--), Sherwood Forest Blvd ( % 0.00) Baton Rouge, La ( % 0.00) for repairs ( % 0.00) Contact was made and CarShield authorized the checkup for repairs ( % 0.00) It was determined that my vehicle had several fuel system breakdown issues; however, CarShield did not authorize the repairs due to the fact that the vehicle condition worsened because it was not repaired in a timely manner ( % -6.25) In my discussion with a repairman at Precision Tune I learned that my vehicle's fuel system problems could have been repaired before they worsened if it had been checked when the vehicle was brought to Dereck's ( % 0.00) I submit that my efforts to get repairs at Dereck's and HollingsWorth were timely efforts and CarShield did not properly respond ( % 0.00) Not only did CarShield fail to repair my vehicle, but I had to pay $ ( % -25.00) for the examination ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Did not receive hard copy as we thought was coming ( % -29.17) So we call to find out about it ( % 0.00) The customer service agent was very pleasant and said she would send us a hard copy in the mail today and would email it to us again ( % 33.08) That's what we're looking for now ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I bought more extended warranty coverage for my Toyota Happy to have it ( % 65.00) ( % 0.00) ( % 0.00) I will recommend Car Shield to others ( % 0.00) It is a good program to have ( % 70.00) It covers the engine and other parts of my car in case I need to use it ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Whenever I deal with customer service, I am treated with quick and efficient service ( % 33.33) I recommend Car Shield to all of my friends and family ( % 0.00) I have yet to use the services but I expect fast service when that time arrives ( % 20.00) Value of my policy is well within my budget ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I had to pay twice in one month for coverage ( % 0.00) I purchased a newer car and my credit for the old car couldn't be transferred to my new car coverage ( % 11.82) This is disheartening being that CarShield was supposed to be so customer-friendly ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , The staff were wonderful in helping and understanding our finance issue ( % 100.00) They helpful in giving us suggestions whether able to help ( % 50.00) I look to returning as soon as financial is resolved and will let others know about CarShield and how wonderful their customer service is and helping us ( % 50.00) Chase ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I called to add a Jeep Commander to my existing account ( % 0.00) The gentleman that helped me with this was very pleasant ( % 95.33) And I would recommend CarShield to my family and friends ( % 0.00) It was well worth the money ( % 30.00) Because it had paid for the first time that I used it ( % 25.00) My thermostat in my Chevy Equinox had went out on July rd of ( % 0.00) And with Car Shield I was able to get it fixed ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Very courteous representative, patient and great listener to my problem, went right into how to help me ( % 62.19) I have seen the commercials on T ( % 0.00) V and thought! Why not, I was tired of spending money on $, warranties just to go get a repair and hear the warranty don't cover that ( % -40.00) What a RIP off, my wife and I won't buy warranties for cars again without first considering CarShield as our # repair source ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I am thinking about purchasing a used vehicle and wanted to check what the monthly cost would be for coverage ( % 0.00) Your agent was extremely helpful and courteous ( % 23.75) She went above and beyond ( % 0.00) She helped me understand clearly all aspects of coverage ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Very pleasant experience with E **, Professionalism, mannered courtesy and detailed knowledge in her area of specialty is very evident ( % 55.94) Her timely responses to my questions was refreshing and kept the interaction moving along ( % 50.00) All persons who work in customer service should qualify with her attributes as well ( % 0.00) Thank you! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I called to cancel the policy but was offered a reduced price which helps a good bit ( % 70.00) I'll reevaluate our finances in a couple of months and see if that helps ( % 0.00) The agent was extremely helpful and very understanding ( % 3.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I have to take in Nov , still holding ( % 0.00) Have to wait till then ( % 0.00) Ford motors said for me to bring the truck in their shop on their appointment only ( % 0.00) What do you recommend that I do??? Please adjust your description please!!!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Guide me through the process very detail ( % 20.00) Even though the shop (Firestone) did not know how to handle or understand how CarShield work ( % 0.00) They refuse to get more clarification or information in CarShield ( % 50.00) The shop assume CarShield should pay for whatever they quote your vehicle at ( % 0.00) I thank car CarShield for making my process easier & hopefully I can’t refund back on the part I paid for since Firestone didn’t do their part on that ( % 0.00) Thanks CarShield ( % 20.00) You guys did an awesome job ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , It was a very good experience ( % 91.00) It very quick ( % 43.33) Did not waste time ( % 10.00) Very efficient and precise ( % 30.00) Very friendly and informative ( % 48.75) Felt very confidential and relaxed feeling ( % 20.00) Took care of my needs very quickly ( % 43.33) Being a salesman in my profession would feel easy to recommend some of my customers ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Diamond Upgrade for $ ( % 0.00) more a month ( % 50.00) Good deal! I will tell my friends ( % 87.50) My car will be protected at a very affordable price ( % 20.00) I thank you Car Shield ( % 0.00) The days is a long waiting period ( % -5.00) I only drive miles a day ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Good morning ( % 70.00) I'm highly unhappy with how Car Shield has handle my claim ( % -60.00) I have two vehicles and both need an alternator ( % 0.00) I was able to be my dodge journey truck back within days ( % 25.00) However, my Hyundai sonata has been with Hyundai for almost a week now ( % 0.00) Car shield said on Saturday they ordered the part and sent it as a one day shipping ( % 0.00) Come to find out they never sent the part out! Now car shield says it's gonna take an estimated days for Hyundai to receive the part (which will be Thursday or friday) ( % 0.00) Although I have a rental that Hyundai say will cover a day or two, who's gonna cover the rest of it? Greenhouse! I'm very unhappy now ( % -78.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Ryan (sp?) was great and friendly ( % 58.75) Accomplished what I asked quick and easy ( % 32.22) Just called to change my address after a move but she was very personable ( % 20.00) Overall, I've been happy with CarShield, although they were not able to cover my last big expenditure which kind of sucks ( % 12.14) It was for the DEF pump on my truck ( % 0.00) Something kind of critical that I felt should have been covered ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , My Mercedes warranty ran out and I could not get extended warranty through Mercedes and the cost was too much ( % 20.00) I reached out to CarShield and they got my vehicle covered with an amazing coverage and monthly payments ( % 60.00) CarShield agent Jennifer ** was so helpful answering all my questions ( % 0.00) She took her time explaining everything to ensure I understood ( % 0.00) My vehicle is now covered Parts, labor and diagnostic for as long as I have my vehicle ( % -5.00) This gives me such a great relief and peace of mind ( % 40.00) Thank you CarShield, thank you Jennifer ** ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I have had the pleasure of dealing with the Car Shield Customer Service office today ( % 0.00) The employee that I spoke with is an asset to Car Shield ( % 0.00) She has amazing customer service skills and will be one of the reasons that as a new member, I will recommend this agency to my family and friends ( % 36.82) Thank you, Car Shield! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , This was the first time I have used CarShield ( % 25.00) When I called the lady was so pleasant and her voice and words were very comforting ( % 46.67) I am years old and having my car break down was upsetting ( % -2.78) She made me feel better and told me several things I needed to do ( % 25.00) Thank you for hiring people who know how to treat customers ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Adjustors do not respond in a timely manner to contract holders, their representatives, or the service technicians ( % 0.00) The - hour turnaround time has turned into two long money draining months ( % -5.00) I was hesitant to write this review but reviews are important to improve customer skills at the least ( % 5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Our AARP Credit card was transferred to the Master Card ( % 0.00) Evidently the payment was posted on the AARP card and was declined ( % 25.00) I gave the new Master Card information to your staff ( % 13.64) The lady who answered my call in billing was very nice and helpful ( % 78.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Great experience on the phone with representatives ( % 80.00) They are very professional, understanding, helpful ( % 13.00) Highly recommended car shield! I like the gold coverage they offered me ( % 20.00) I like what car shield covers as far as repairs, transmission engine, road side and car rentals ( % 10.00) Really great! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , My experience with the CarShield representative was a great one! She explained how the warranty program works and she answered all of my questions that I had ( % 100.00) I am glad that I finally became a CarShield member, I always watch the commercial and their people seems to be genuine ( % 22.50) I will find out when that time comes for me - I hope that it doesn't come to that but if it does I will be protected ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , The very last representative I spoke with was great! Not that first lady need customer services skills, doesn't know how to work with people ( % 41.67) I have ever used my service plan ( % 0.00) I hope it is I hope is worth it ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Needed to find out about procedures to rent a car ( % 0.00) I needed a car because car was damaged in flood but we had the information wrong ( % -50.00) The information was explained by one of the technicians that was very helpful with information about the rental car ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Very professional and efficient customer service handle the situation with my mechanic ( % 13.00) Only problem I had was two half hour waiting to be towed ( % -8.33) Other than that everything went well ( % -12.50) Thanks for being there when needed ( % 20.00) I would definitely recommend CarShield to a friend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I have the gold plan and have been denied having components being covered that are clearly on the contract but they made a way to take out the most important parts out of each component covered, still leaving you with paying a high bill! ( % 30.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Car was ultimately repaired but it took longer than anticipated, maybe days ( % 0.00) Mechanic reported that the people they dealt with were kind of difficult in asking repetitive questions etc ( % -5.00) From my perspective, some parts were apparently not covered and cost me $ out of pocket ( % -2.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , We paid $ a month to CarShield for an extended warranty on vehicles ( % 0.00) When it came time to file a claim for our air conditioning in a high mileage Ford pickup, it was a complete hassle ( % 13.00) They required the car dealer to run multiple diagnostic tests running up our bill at the dealer and then when a cause was determined they would not authorize the repair ( % 0.00) Instead on a Thursday, they insisted on delaying any repair until at least Monday to send their inspector to the dealer to do an independent evaluation of the parts to see if they would cover any or all of the repair ( % -15.00) I suggest foregoing a warranty and just saving that money in a repair fund because this is nothing more than a con in my opinion intended to either not cover claims or frustrate those with legitimate claims into not pursuing them by purposely delaying repairs ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , My Trans is being replaced my cost on my income sure helps me greatly ( % 65.00) Thank you ( % 0.00) ( % 0.00) Car Shield has helped a great deal ( % 80.00) Anyone out there should check into car shield for extra cost that is not covered by your actual car mileage or untitled coverage due manfg ( % -4.17) expired ( % 0.00) ( % 0.00) Thank you Car Shield For your Help ( % 0.00) ( % 0.00) Thank you Again ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I have been driving a rental car for over days waiting for you to approve the work on my car and the mechanic shop still waiting to hear from you ( % 0.00) I we don't know how long is that going to take to get started ( % -5.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , The representative was very helpful and offered to extend out the first payment until next month for me to keep the rate that I was quoted ( % 15.00) I was very grateful that she was able to do that for me ( % 35.00) Thank you very much ( % 26.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Very Satisfied with the Representative who served me today, all my concerns were answered, the rep made sure I understood the information that he explained ( % 57.50) Sure hope all the reps are good ( % 60.00) One downside is difficulty in contacting by phone ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Good Conversation with the knowledgeable young lady who helped me out immensely and save me some discounts and I was very happy with all of her professionalism ( % 45.00) I can't wait to talk to her again and hopefully she can help me out as much as she has today ( % 20.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I spoke with Mauricio ** who was very patient and polite in helping me update my information ( % 20.00) Once I get my new card I will fax copies to him to update my new insurance and call this policy ( % 13.64) Very help and patience too ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , We have been waiting months to get the engine replaced, they have collected months of payments and will not us back or Ford dealer and will not give a refund ( % 0.00) This is a scam ( % 0.00) Do not waste your money ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Jamie handled my request for information about cancellation of my contract with courtesy, understanding, and professionalism ( % 0.00) My family and I are very satisfied with CarShield, and will use them again when the wrecked vehicle is replaced after the settlement ( % 65.00) We will definitely recommend CarShield to our friends and family! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I tell all my friends that when their car warranty runs out to check out Car Shield ( % 0.00) We haven't had the opportunity to use it yet but it gives me the peace of mind that I can keep my car a little longer ( % -18.75) I have it to give me that peace of mind that no warranty has ever given me! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I called in reference to a payment issue ( % 0.00) The Account Rep was very courteous & polite, she took care of the situation with ease ( % 78.00) I also did not have to wait at all to speak with an Account Rep ( % 0.00) My call was answered via automated reception but promptly transferred to a live operator ( % 13.64) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I was a bit nervous calling in to update from one contract to another, but my rep Danielle made the process clear and assured me that I was making all the right decisions based on coverage for my vehicle ( % 19.29) It's important to me to feel confident about decisions regarding a vehicle ( % 45.00) I feel sure about CarShield ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Very excellent customer service ( % 100.00) Very helpful with info ( % 20.00) Very kind ( % 78.00) I will tell everyone about the shield ( % 0.00) Carshield my car for a great price ( % 80.00) Fast customer service ( % 20.00) I didn't remember the person's (was a woman) ( % 0.00) I would like to thank the staff at carshield ( % 0.00) Pls remain safe ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , My experience so far has been very good ( % 50.50) I have a claim pending, but as of this time a decision has not been made ( % 0.00) When I needed the roadside assistance, it was very prompt, and professional ( % 15.00) I can only hope my claim will be handled promptly ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Asking about a service as my vehicle needed a fuel filter, and it is not covered by Car Shield, and the tow to the dealer was not covered and had to pay for the tow to the dealer and have the vehicle serviced ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , The representative I spoke with was professional, kind, and courtesy ( % 35.00) I would be more than happy to recommend my friends, family or anyone to Carshield ( % 65.00) I can now feel safe knowing that Carshield has my back in case of any breakdowns or failure ( % 6.11) And towing is plus ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Trinity was very helpful ( % 20.00) She was quick, pleasant and articulate ( % 53.33) I also asked for a quote on an additional vehicle and she provided that information in an email so I'd have time to make an informed decision ( % 0.00) I will be adding the additional vehicle coverage ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I have had nothing but a good experience so far with all the people I have spoke with ( % 40.00) I hope it stays this way ( % 0.00) My Mother is also a Carshield customer, she is happy with her service also ( % 80.00) I hope nothing happens to my car because I love my car, but if it does I know that I am covered ( % 50.00) Thanks to carshield ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I first decided on CarShield, then Toco have me a cheaper rate so I moved to Toco ( % 25.00) Then CarShield upped that one and gave me an even lower rate so I switched back to CarShield after comparing the two down to the last contract item ( % -5.19) Thumbs up CarShield, for going that extra mile to securing your customers and keeping them happy ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Representative was fantastic!!! She handled what I needed with no problems ( % 78.13) Didn't have me on hold long ( % -5.00) Very soft spoken ( % 13.00) Asked how could she help me ( % 0.00) Made sure I got everything I called for ( % 50.00) All around, great phone call ( % 80.00) Would definitely recommend someone ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , The CarShield service I had signed for is no longer required for this vehicle ( % 0.00) ( % 0.00) The service I had could've been more detailed as to what was exactly covered but at the end of the day ( % 38.33) ( % 0.00) ( % 0.00) It was no longer needed ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Needed to cancel because we sold the car, customer service was efficient ( % 0.00) However, since we had just paid for a month's coverage the day before, we needed to get a supervisor involved to get that money refunded ( % 0.00) She was also efficient and caring ( % 0.00) All in all a good experience ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Wish you had the ( % 0.00) charge for the truck like for my Cadillac ( % 0.00) It will be good for yrs and paid off in ( % 70.00) Was offered $ ( % 0.00) off but not quite enough to make me keep it ( % 0.00) $ is too much to continue to pay forever ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I called to cancel both of our contract due to financial problems after Covid- ( % -6.25) Alicia came up with a plan which would save both contracts and keep our peace of mind ( % 0.00) Alicia's professional and caring service was absolutely excellent ( % 55.00) I wish I could give Alicia a for customer service ( % 0.00) Thank you Alicia for your fantastic service! ( % 50.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I love this company they are the true ( % 42.50) Their cover pack is way better than a dealership extended warranty ( % 50.00) And I’m happy they send people out to check because y’all know them dealership people be lying ( % 80.00) And I would Recommend this company to anyone with a car ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Needed my suburban brought home and they got it done ( % 0.00) They paid the first $ and I had to pay the rest but they searched around and found me the less expensive place ( % -13.89) The guy that helped me was great, made a bad day better ( % 20.00) Thank You ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , One call from the dealership to Carshield took care of everything fast and effective ( % 40.00) Everything from beginning to end of the claim was processed without me having to intervene ( % 0.00) The professionals took care of everything from the dealership service to carshield ( % 0.00) They both got together and did me good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I had coverage for my F ( % 0.00) I now just got a F ( % 0.00) I just made a payment on the th and had to make another one today ( % 0.00) Current upgrade seems like I had to pay it twice for just about the same amount of coverage tiny bit better ( % 12.50) And then miles before I can use it ( % 0.00) Doesn't really seem right ( % 24.29)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , We purchased the Platinum coverage for our Land Rover ( % 0.00) Took it in for a what we thought was a wiring problem, however, there was an issue with a valve cover gasket ( % 0.00) And to our surprise, Carshield will not cover ( % 0.00) We had trouble finding a mechanic who would even take Carshield, because we were told they are very slow at paying ( % -29.50) And garages don't want to hassle with them ( % 0.00) However, we did find someone finally ( % 0.00) The owner of the shop has been very helpful, Carshield did not believe that all the repairs they listed were necessary, so they sent out an inspector ( % 10.00) The inspector said they were necessary and after being without a car for a week, because Carshield would not respond quickly, Carshield now says they will not cover the labor or valve cover gasket ( % 16.67) Labor and part is over $, ( % 0.00) So basically, they will decide if they will cover or not ( % 0.00) So not only am I out the cost of the monthly warranty, I am going to be out $, ( % 0.00) Thanks for nothing Carshield ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Kenny was a great rep-explained everything well, and made sure I understood everything that he was telling me about what was covered, and more importantly, what isn't covered ( % 55.00) Simply stated, the customer is responsible for normal maintenance ( % 11.67) As long as I take care of regular maintenance, CarShield takes care of breakdowns ( % -2.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , She was excellent and great ( % 90.00) She help me out a lot ( % 0.00) She make sure that everything was completed on my behalf ( % 50.00) She is the best customer service I have a talk to ( % 100.00) I am looking for to do more business with ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , My old vehicle died recently and I had to purchase a new vehicle ( % 7.88) I was going to cancel my policy since I had all the warranties I needed ( % 0.00) The sales person helped me navigate the type of coverage I needed to maintain the life of my vehicle and took the stress away from shopping for the necessary services ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Not covered, due to commonplace engine sludge ( % -12.50) Which leave to give up coverage ( % 0.00) I thought I would save that thousands of dollars ( % 0.00) However, I still have to face it alone ( % 0.00) I'm not totally disgusted, however, disappointed with the situation after spending so much money ( % -1.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I needed to make some adjustments to my budget and was going to cancel service on both my vehicles ( % 0.00) They worked with me to help keep both vehicles within my budget ( % 0.00) I would definitely recommend CarShield to my friends and family ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , My daughter had a flat tire late on Saturday afternoon in an isolated area ( % -16.25) This was the first time I have had to use Car Shield ( % 25.00) Customer Service got her in touch with the road service department ( % 0.00) My daughter did not really know her location but Car Shield was finally able to locate her ( % 20.00) They dispatched a service truck to fix her tire ( % 0.00) Car Shield came through when I needed them ( % 0.00) Very courteous and professional ( % 44.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I requested cancellation of my coverage today due to budget constraints ( % -12.50) My credit card account was still charged $ ( % 0.00) and the representative whom I spoke to (Becky) said that I probably would not get a refund ( % 0.00) I don't understand why not if I cancelled the policy today ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , The customer service is outstanding ( % 50.00) No hassle and willing to answer questions ( % 25.00) This customer service support is the most important part of any business ( % 45.00) Highly-qualified to do business ( % 0.00) I would recommend this Warranty Company to anyone ( % 0.00) Their responding with expertise and dedication to the consumer is outstanding ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I love that it was so easy to purchase CarShield and even easier to cancel ( % 46.67) With No pressure ( % 0.00) The only reason I canceled is that I purchased a new vehicle ( % 6.82) I never had a claim with car shield but I always had peace of mind ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Just signed up with CarShield, so far I think I got a good deal ( % 40.00) I feel better though knowing my car have some type of protection if things go wrong with my car ( % 0.00) Looking forward to having a great experience with you ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Taking paperwork in on a Monday ( % 0.00) PDQ talk to them ( % 0.00) See if they will get back with them in hours ( % 0.00) Never responded ( % 0.00) Took the car back on Friday ( % 0.00) PDQ still had not heard anything from CarShield ( % 0.00) Plus they were waiting for other cars to be repaired through CarShield and not getting a response ( % -12.50) The company is phony ( % 0.00) It does not stand up to their word ( % 0.00) I am very dissatisfied ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , In the beginning l had to call several times to correct my vehicle's information on the Volvo ( % 0.00) After the last call I expected the printed contracts to arrive to my home via mail ( % -5.00) I only received the volvo contract ( % 0.00) Called about a week ago to get printed contracts for all autos ( % 0.00) Waiting on the SLK Mercedes contract and for Ford Explorer Sports Trac printed contract ( % 0.00) If l don't get the contracts by Monday, I will call again to request these items again ( % 0.00) I have not had to use the services yet but l hope that the communication and the transaction are smoother than the startup of getting my contracts ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Car starter went bad and had it replaced ( % -70.00) I was very happy when I realized CarShield would replace the starter ( % 100.00) I have told other friends about Car Shield and how it works and help protect my car ( % -12.50) As advertised on tv Car Shield can go farther and they towed my car to s mechanic to be repaired ( % 0.00) Thank Again So Much ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , N/A Just great service ( % 80.00) He was very knowledgeable, he waited for me to go downstairs to the garage to get mileage for my car, went over all coverage I would receive ( % 20.00) Just great ( % 80.00) So smooth in opening and closing ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I had to call to give my new debit card number before my next payment comes out, I did talk to customer service and everything worked out ( % 6.82) All of my information is now updated and on file ( % 0.00) I am very happy to say that I am a Carshield member ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Update- Today's experience on the phone with a customer service rep was a lot more positive than last week's ( % 24.24) I actually got to learn which garages are approved by Car Shield in Canada ( % 0.00) If you are contemplating this coverage for your Canadian registered car, remember that they only accept SAE Approved garages that are far and few in between in Canada because SAE is a US based certifying body, however they do approve OEM Repair shops which means all you have to do is to take your vehicle to one of its dealerships near you ( % 0.00) I wish the rep had told me that last week ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , My experience was good and I had my questions answered ( % 70.00) The lady I talked to was very knowledgeable and was a great help ( % 50.00) I would recommend your coverage to anyone ( % 0.00) I have had your plan for over a year and have not had to use it but it is good to know I have it if needed ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , CarShield people were very professional and nice, I would recommend CarShield to my family members and friends, they were there everything I need them, couldn't ask for anybody more helpful, then their customer service ( % 41.00) I'm very pleased ( % 65.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , The customer service representative was very helpful and answered all of my questions ( % 20.00) The representative greeted me and set me up with the best plan possible for the best service coverage ( % 66.67) I would recommend CarShield to anyone who wants the best protection available ( % 53.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , My husband's work van has been sitting at a shop since Wednesday, today is Friday and we’re still waiting for an approval/authorization ( % 0.00) He is the sole provider and hasn’t been able to work due to this long delay in simply giving the shop the go ahead ( % 6.50) CarShield claims you get that approval within hours-not days and counting ( % 0.00) When his alternator went Wednesday, he called them to be sure it’s covered ( % 50.00) He was told yes it’s covered and to go ahead and take it to the shop ( % 0.00) There it sits waiting for such a simple thing as an ok (which he basically had already been told) ( % 16.67) My husband has been working days and now will be out these days (Wednesday, Thursday, Friday) as well as Saturday, Sunday, Monday ( % 0.00) …until someone at CarShield decides to do what we pay for each month and get it going ( % 0.00) We have had to use them in the past and that experience was great, this time around-we are absolutely disgusted ( % -15.00) Not only are they taking their sweet time (and bringing home a paycheck) but the customer service reps he’s talked with have been outright rude ( % 1.67) Maybe we (and others) should consider another company who cares about their customers ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , The lady I talked to was knowledgeable and polite and easy to deal with ( % 43.33) Nice person and promised to get back to me when the coverage period was up ( % 30.00) I would recommend the service to others and in fact, already have ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Cynthia spoke with me and said some things that made sense and offered a discount ( % 0.00) So I cancelled the discount! I barely use my car and it's garaged, so I really don't expect to have any problems ( % 12.50) A decade ago I paid into a similar contact and they ran off to the Caribbean and took all the money ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Fixed A/C on my Honda Civic ( % 10.00) Was done quickly and no hassles with payment from you people and everything working perfect ( % 66.67) South Texas has some of the worst heat waves in the United States, so you see we need A/C's like we need food and water ( % -100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , The representative was very helpful ( % 20.00) I bought a new vehicle and at this time I do not need service ( % 13.64) But will join back in a couple of years ( % 0.00) Thank you Carshield ( % 0.00) You are great ( % 80.00) I would recommend you to everyone ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , This is my first experience with Car Shield ( % 25.00) And I hope you will do an exceptional job on my car ( % 66.67) It is a car that only were made ( % 0.00) ( % 0.00) Understand you are the best and I want to tell everyone and show them what only you could do ( % 50.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Already had another one with my credit union ( % 0.00) Maybe in the future both coverages are good ( % 35.00) Just a little cheaper for years ded as well but if things change I will let you know ( % -18.75) Thanks so much ( % 20.00) Breanna was truly amazing person to have in your company ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I bought a new car in May ( % 13.64) I put the key to my old car up; we moved & now I can’t find the key for my old car ( % 5.00) It is a remote control system ( % -10.00) I thought perhaps I had locked it inside the car, I called for help; you sent out a service tech ( % 0.00) He opened it but I still can’t find the key ( % 0.00) I would like to use the car but don’t have a key ( % 0.00) Jimmie N ** ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Car Shield has wonderful customer service representatives ( % 100.00) Every time I called, someone was prompt and polite ( % 0.00) I was fortunate enough to never have had to use this service but I felt assured and safe knowing that I had the option ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Recently I cancelled my Carshield coverage as part of a reorganization of my personal finances ( % 0.00) This cancellation is purely for financial reasons and is no reflection on the company or my recent policy ( % 7.14) I understand expenses due to recent repairs to my vehicle were not covered by my policy ( % -6.25) Carshield, nonetheless, provides great coverage for listed items within the scope of variable policies ( % 80.00) Five stars! I am appreciative of Carshield's timely response and helpfulness in all my inquiries ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , All questions were answered ( % 0.00) Added my Aunt on the account since she will be driving it most of the time ( % 50.00) Hopefully when she does have a claim, it will be a great experience ( % 80.00) Looking forward to having this warranty for a long time ( % -5.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I have had a Good experience with Car Shield and I will recommend this service to anyone and I will continue to use this service ( % 70.00) I plan on adding another car soon, I will get back in touch with my customer rep ( % 0.00) Thanks for your help ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Great customer service agent Gowanda, she was very helpful, understood what I needed, then restated my needs and made it happen, followed up with an email further making sure I got what I needed ( % 37.50) I would recommend CarShield to my friends and family, keep up the good work, job well done ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Wait time on repairs done ( % 0.00) The dealer in my area have issues with the wait time on payments ( % 0.00) The last time that my truck was in the shop it took three months ( % 0.00) The dealer stated that they prefer not to deal with CarShield because of the hold up ( % 0.00) That was my only problem ( % 0.00) Being without my truck for three months ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , My experience with Car Shield so far has been excellent ( % 55.00) No problems and very nice people skills when I’m on the phone with customer service and thanks so much for everything ( % 39.33) Both cars ( % 0.00) It’s so nice to know you have coverage on your vehicles because sometimes you just don’t have it to pay out of pocket and I thank you for car shield and just knowing that I will be taken care of ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , On October , , I Spoke to a representative about coverage for my GMC Arcadia vehicle ( % 0.00) I was told that someone will get back to me within hours with an answer to my question ( % 0.00) The representative was very professional and courteous ( % 36.50) I will refer others to Car Shield ( % 0.00) That is all I have to say about Car Shield right now ( % 28.57) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Accessing the benefits was relatively easy and customer service was great ( % 61.67) I was surprised by the $ ( % 10.00) deductible ( % 0.00) It could be I overlooked the “fine print”, but I don’t remember being told about a deductible ( % 41.67) I’ve reduced the monthly cost a couple of times and still consider it a somewhat pricey “insurance”, but I may feel differently if I ever have a MAJOR repair need ( % 3.13) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Very professional, always willing to assist in any concerns and their turn around time is of quality service ( % 19.00) I would recommend them to everyone and anyone especially my family ( % 0.00) They are excellent to me ( % 100.00) They assisted in repairing my car and had absolutely no issues ( % -10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Replied to request to make monthly payment and gave the OK to re-submit transaction ( % 50.00) I initially moved money into wrong account and then had to move money into the proper account and requested a nd time to submit for payment ( % -16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I called to correct my the spelling of my last name to Berry ( % 0.00) He was very helpful and efficient ( % 20.00) He did not keep me on the phone forever ( % 0.00) The process was quick ( % 33.33) It took a few days but the matter has been corrected ( % -20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Car Shield received my claim from my repair shop, days later they resolved by agreeing to pay the claim ( % 0.00) Car Shield makes it easy to file a claim ( % 43.33) Processing is quick ( % 33.33) I am very satisfied with Car Shield Professional Services ( % 37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , It was great ( % 80.00) The young lady on the line was very helpful ( % 15.00) Even if you did not want to get it when she was done she sold the warranty to you, I was just call to ask question, after I had brought the warranty ( % 0.00) Thank for great service ( % 80.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Wanted to make sure I was not missing something where my coverage was concerned ( % 30.00) It is all fine ( % 41.67) The lady I spoke with gave me all the information I needed ( % 0.00) She was very pleasant and concise with her information ( % 52.67) She took care of my questions ( % 0.00) ( % 0.00) She said there has been extra mailings to disregard them in the trash ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Very personable contact person ( % 20.00) Thanks to her help we are going to be on our way ( % 20.00) Not sure why you request words, but she was very helpful, cheery (for am), and understanding of the situation ( % 21.67) Have a very good day ( % 91.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I bought the Car Shield Premium package for $ ( % 0.00) a month ( % 0.00) After months, my check engine light came on on my dash ( % 40.00) I took my SUV into the Chevy Dealership and found that the timing chain needed to be replaced ( % 0.00) Car Shield required that I show them all of my past maintenance records including oil changes ( % -25.00) The Chevy dealership showed the records ( % 0.00) Three () weeks later the Car Shield Tech denied my claim saying that I had driven my SUV for , miles since the timing chain issue first showed up ( % 12.50) I had no idea that the timing chain was broken because the engine light did not show on my dash ( % 0.00) I had already paid Car Shield $, ( % 0.00) in monthly payments ( % 0.00) The S ( % 0.00) S ( % 0.00) Tech had the Dealership remove more engine panels ( % 50.00) The Chevy Dealer told me that Chevy did not know how the C ( % 0.00) S ( % 0.00) Tech could prove that the Chain had broken , miles earlier ( % -20.00) I did not rent a car ( % 0.00) I did not have my SUV towed ( % 0.00) I just drove it into the Chevy Dealership the first time that the Check Engine light showed up on my dash ( % 32.50) It then cost me $, ( % 0.00) to put the engine back in order ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I had to take my car to the dealer to have the electric box done for the windows they fixed it with no problems ( % 10.00) I've had several repairs made with no problems except I can never get a rental for the time my car is being repaired ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I was very satisfied with agent Jamie ( % 65.00) ( % 0.00) She was very helpful ( % 20.00) However ( % 0.00) I wasn't able to continue the warranty at this time ( % 50.00) She was very understanding after trying to help me, and told me if anything changed in the future that the present offer would be honored ( % 6.67) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , From start of phone call to end, was minutes ( % 0.00) Representative answered call quickly, gathered my information, updated my record and was done ( % 33.33) Very friendly and no hassle ( % 48.75) I give her **** Due to the covid pandemic, most customer service has been strained and wait time very lengthy ( % 19.17) In the past days, CarShield has been very pleasant, patient and respectful ( % 40.11) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I don't have a claim currently ( % 0.00) All I need is the booklet explaining my purchase of warranty on a Hyundai Sonata, and how I should proceed to do this ( % 0.00) I have felt a lot more secure having purchased a CarShield warranty on both vehicles that I own ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , The agent was very helpful and knowledgeable ( % 20.00) We are very happy with the price and would recommend this to a friend ( % 100.00) They had to send me the info times but they did not seem to mind ( % 0.00) ( % 0.00) I appreciated their help ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I am giving Car Shield a star per my current experience and stress over waiting so long to get any results from Car Shield ( % -2.50) I have done my part by sending maintenance document over (requested days after claim started) and then answered additional questions (day ) and then called to inquire about getting in touch with dealer, then told they wanted photos of vehicle (on day ); asked about help with a backup vehicle, declined per they have not accepted my claim; per dealership they are not returning their calls and no adjustor has came by to inspect my vehicle to make a decision ( % 0.00) I am becoming stressed and it is truly taking a toll on my personal life by not getting any results from car shield by this time ( % 22.50) And my payment have been on time since start of the contract, including this month ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , My Representative was pleasant, professional and helpful in solving a personal problem in a timely manner ( % 27.78) I was giving immediate assurance that service would not be interrupted although changes had to be made on my part ( % 0.00) I would recommend this service ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Updating my debit but the person I spoke with was very helpful with that ( % 20.00) I've only been a member for a short time but it seem all good for now ( % 23.33) I'm not worried anymore should something go wrong with my vehicle ( % -50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , You weren't able to assist me due to the area I live in ( % 17.05) But your customer service is quick to response and complied with my refund request ( % 33.33) Your customer service understood me easily and did what they said they would ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Good phone service for customers ( % 70.00) Very helpful on the phone ( % 20.00) My only problems are that my car is so old that it does not justify spending money on it at this point ( % 5.00) I am better off to trade the car in and purchase a newer car ( % 50.00) It doesn't justify paying out monthly payments for car when I could be paying that money on a newer vehicle with less mileage and a warranty on it already ( % -16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Great quote for new automobile ( % 46.82) star service ( % 0.00) Brittany was awesome ( % 100.00) ( % 0.00) ( % 0.00) made my call at ease ( % 0.00) I would highly recommend Carsheild to my family and love ones ( % 33.00) Hands down this call was at ease ( % -15.56) Excellent customer service ( % 100.00) Hold time wasn’t long at all either ( % -5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Vehicle charging system stop working, repaired in less than hours ( % -16.67) The savers shop got me right in, found the problem and repaired the charging system ( % 28.57) I have recommend this to my friends, some have signed up with you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , The only experience I had with you is sending my money every month and I need things done on my truck and you can’t help me, I’m still spending a lot of money on my truck ( % 0.00) I’m trying to save money so when something major happens I can handle it ( % 6.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Awesome ( % 100.00) We are happy to be on board with CarShield ( % 80.00) They came highly recommended ( % 16.00) It was easy to apply ( % 43.33) We are happy we are covered ( % 80.00) Customer service were very attentive ( % 52.00) Affordable and helpful ( % 0.00) Thank you for your help ( % 0.00) Just knowing we have protection is a good feeling ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I had a problem with my steering wheel and Crystal was so professional and precise about how long it would possibly be and then informed me when it was ready so I greatly appreciated all of the service that was available to me and that my vehicle was prepared for me in a timely manner ( % 17.86) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I was just asking a question about if the color I had saw mattered and the question got answered very well for me as lot as the VIN number was right ( % 24.29) I looked and it was also right ( % 28.57) Thank you very much for the help ( % 26.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Received a call to discuss our coverage and when it will expire ( % 0.00) Representatives were very nice and gave me a timeline for when our current coverage will expire and when we should request new coverage ( % 30.55) Everyone I talked to were extremely nice and helpful ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I had CarShield service since , and it provided me with a peace of mind ( % 0.00) Good to have it ( % 70.00) Every time I went for service, I always mentioned the CarShield coverage ( % 0.00) It also lower my service bill, I think ( % 0.00) It is great to have the coverage from CarShield ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I called to change my Visa info ( % 0.00) I had no problems with the customer service rep that assisted me ( % 0.00) I have yet to use Car Shied but I for see no problems when that time should arise ( % 0.00) I have already recommended your service to several people ( % 0.00) Thank you for allowing me to be a part of this wonderful program ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Was refunded my down payment as well as a prorated amt ( % -15.56) Paid for my policy upon cancellation within one week ( % 0.00) Would recommend Carshield to a friend but make sure the dealer you prefer accepts this warranty service ( % 50.00) Customer service representatives were very patient and helpful ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , When I tell you my customer service rep was fanstastic ( % 0.00) He was ( % 0.00) He listened and offered real solutions! I was so not expecting that ( % 25.00) He reviewed my plan, advised me of what the process entails and how to use my coverage and what to expect ( % 0.00) I know I made the right choice ( % 28.57) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I made a double payment on / and //, due to not receiving an confirmation email of the first payment, so I assumed it did not go through ( % 4.17) When I checked my account I notice I make two payment ( % 0.00) Right then I call and was transferred to different customer representatives ( % 14.29) The last rep told me to email customer service and I would get my refund quicker, only to find out that customer service email me back wanting me to call them ( % 0.00) I called and spoke with Sarah and was informed she sent it to her manager Justin and I should receive it within - business days ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , When purchasing my contract over the phone the sales rep did not disclose the fact that their mandatory diagnostic testing would not be covered if they refused to pay for the work on the car that is needed ( % 0.00) I am now out over $ ( % 0.00) To get my car out of the shop! The contract was not in front of me at the time, I had to wait for my contract to arrive in the mail ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I called to cancel my coverage with Car Shield because my personal monthly budget could not support the monthly payments ( % 0.00) The representative was very helpful and able to give me a rate that fits much better within my monthly budget ( % 40.00) I am very pleased with the service and look forward to the comfort of knowing I have coverage ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , st time using my Carshield warranty and they did not disappoint ( % 0.00) Great communications throughout the process and always available to answer my many questions ( % 56.67) They connected me with a great repair shop that was local and convenient ( % 40.00) Thank you ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , My experience was very awesome, Amanda help me with my payment for a bill that was coming up ( % 100.00) Amanda help me with courteous, with a smile over the phone, and was very helpful ( % 36.67) I would definitely recommend anybody who is interested in purchasing a CarShield insurance with the company ( % 12.50) So therefore with CarShield and their advertisement folks as customer service are very helpful and willing to go all out and help you with any issues ( % 22.50)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I was not told that the dealership had ONE SHOT to diagnose the issue with my vehicle and any other issues would be declined ( % -12.50) No ethical service department works this way! Now I'm in a hospital with Covid, a year Diamond warranty I've paid for years and a claim you refuse to work with a representative from the dealership on and a $ bill ( % -12.50) I am spreading the word as quickly as I can about this scam ( % 33.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , My recent phone conversation with Car Shield Customer Service was Great ( % 40.00) The person I spoke to was a great help to keep this service ( % 80.00) He was able to fix an issue I had with my contract to my advantage so I will stay with this company ( % 50.00) Thank you ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Thomas was very professional in handling my request in cancelling cover on one of my vehicles ( % 13.00) When I purchase another vehicle I will call and add on my coverage ( % 0.00) I think Thomas is very well trained and should get a raise ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Well All I can say I had an Excellent Experience with Mrs ( % 100.00) **, very knowledgeable and she were very helpful to me ( % 20.00) She told me what I needed to do to get my vehicle taking care of ( % 0.00) I recommend her Excellent job ( % 100.00) Thank you so very much for the great experience ( % 53.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Easy to handle on the phone, rep was very helpful and knowledgeable ( % 31.67) Explained all the coverage I would get with the upgrade that I agreed to ( % 0.00) Also handled my billing while I was on the phone ( % 0.00) Very courteous and delightful in all aspects of our phone conversation ( % 89.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , The woman we spoke to was very helpful and friendly ( % 28.75) We paid up the remainder of the the bill ( % 0.00) Yes, we would recommend Car Shield to anyone who is interested in car insurance ( % 25.00) I like your ads on TV too ( % 0.00) In fact that is why we chose Car Shield ( % 0.00) Judy ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , My credit card was compromised by fraud ( % 0.00) I called Carshield to make a one time payment and the person who helped me with this was very helpful ( % 20.00) She seemed concerned about my problem and explained what could be done about it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , False promises ( % -40.00) Looks for loophole not to pay claims ( % 0.00) Not worth the time money or effort ( % -15.00) Will not support or watch any channel actor or show that plays Car Shield commercials ( % 0.00) Right hand does not know what the left hand is doing ( % 14.29) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I have used Carshield in the past and found it is well worth the money to have the coverage ( % 2.50) I would recommend it to my friends and other family members ( % -12.50) Well worth the money ( % 30.00) I have a Dodge Ram that needed work done and they paid over $ ( % 0.00) to help cover expenses ( % 0.00) I wouldn't be without the coverage ( % 0.00) Thank you Car Shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , When I asked if there was some ID or something to carry in the vehicle in case of a need for road assistance, I was told there is no such a thing at this time ( % 0.00) I solved the problem by carrying one of the pages of the Contract that has the right number to call ( % 28.57) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , The matter was handled in a most unfair manner ( % 0.00) There were so many different avenues the company could have taken to resolve the matter ( % 25.00) I will make certain that all my friends with BMW do not enroll in your program ( % 21.43) The word is already out ( % 0.00) You could not have created a bigger enemy ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , The lady I spoke with was very courteous and understanding ( % 78.00) It was nice to speak with this lady and I could understand her ( % 60.00) She handled the mater in just a few minutes ( % -20.00) Hope I can talk with her again, when needing help ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Experience was great and efficient ( % 80.00) We are glad to know that now that our initial warranty has expired on our Kia, we now have CarShield in place ( % 25.00) We've seen the commercials on TV and knew once it was time to extend our warranty, CarShield was the one to go with ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I call to change my due date and inquire about the Flyer I received in the mail ( % -12.50) Shortly after I received an email stating something different from what I was quoted ( % 0.00) Call back and spoke to a gentleman who stated everything has been taken care of ( % 0.00) Shortly after that I received an email stating I had Cancel my order ( % 0.00) This was quite a surprise, it took calls to Car Shield to straighten out my simple request ( % 0.00) I would hope this was an comedy of errors by your staff and doesn't represent your customer service since I've only been a member for two months ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Listen, I had no issue doing this when initially asked ( % 0.00) I hate repeating myself ( % -80.00) The rep was polite, professional and very helpful ( % 15.00) Now please, only ask me this once, not twice ( % 0.00) I will not fill out any future request until I only have to do it once ( % 0.00) Thank you,Dan Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Very dissatisfied with the rental policy ( % 20.00) I couldn’t get a rental till they begin working on my car ( % 0.00) My car is still in the shop ( % 0.00) The adjuster refused to come the day they were supposed to come ( % 0.00) I take care of my parents and I couldn’t go nowhere because I didn’t have a vehicle ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Very happy that I got Car Shield ( % 100.00) Would of emptied my wallet without of money without car shield coverage ( % 0.00) Thanks ( % 20.00) Tom P ( % 0.00) S ( % 0.00) Would recommend to anyone with lapsed new car warranty ( % 13.64) Thank you very very much for everything ( % 26.00) Thomas ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Extremely patient, and quick, very pleasant, did a nice job of explaining my options on my new car purchase, once I explained the reason for my call he quickly went through the process and we completed the entire process in short order ( % 27.89) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Payment deferred was handled And a professional courtesy was favorites ( % 10.00) I would recommend CarShield anyone and we will always be a client of Car Shield ( % 0.00) I have been with Car Shield almost years and I have never had a problem ( % 0.00) We will always continue to be A quiet ( % 0.00) Thank you very much ( % 26.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I had an excellent experience when I chose to call CarShield ( % 100.00) The young man that handled my contract was very knowledgeable ( % 15.00) He was extremely polite and friendly ( % 12.50) He made me very glad that I did in fact call Car Shield ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I spoke with Kayla today regarding a billing issue ( % 0.00) She was very friendly, professional and did her job well ( % 29.38) I have not had to file a service claim yet, but the customer service I receive is outstanding and I would recommend CarShield based on that alone ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I was very impressed with the staff ( % 100.00) They went above and beyond trying to get me the best deal possible at the best rate possible ( % 40.00) I had to drop the coverage due to a change in my financial situation ( % -6.25) The staff tried to help me keep my coverage but when we realized it wasn’t possible they let me know that they were there ready to get me back covered ( % 6.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Although my initial signup over the phone went well and I felt confident, I have since heard negative things about your company so have changed my mind ( % 6.67) I cancelled the transaction on some confirming email sent to me after the fact but see that my AmEx has not been credited so I put the charge into dispute ( % 0.00) Please cancel at once ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Haven't used them lately, but the times we have, they were there for us, SAVED our booty ( % -30.00) I would recommend them to anyone whose car is outta warranty ( % 0.00) They were courteous and professional, always ready to help in a bind ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , The Representative was very knowledgeable and has excellent People skills ( % 60.00) My Daughter has a Dodge Avenger and she was nervous about adding another bill in her life ( % 0.00) The Representative eased her mind by sharing his own story about his car accident and how CarShield is a pocket-saver when adding up the cost for repair ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Great experience ( % 80.00) Fast and easy ( % 31.67) I had to have a new radiator put in and they had it taken care by the end of the day ( % 13.64) I will recommend to all my friends and family in the future ( % 0.00) Thank you and it’s worth every penny ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I bought my policy quite a while ago ( % 0.00) The first time I submit a claim, I’m rejected ( % 25.00) Why? I hadn’t driven enough miles ( % 0.00) I use my beautiful Corvette in parades with politicians and pretty girls - it’s a convertible ( % 55.00) Now, it seems the very short small print wasn’t enough ( % -8.33) What a rip-off! ( % -50.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Received a letter about a question with our account ( % 0.00) Was told by a very pleasant rep that it was a error on their part and she would take care of it ( % 95.33) She was very helpful and very pleasant ( % 57.67) ( % 0.00) She also gave me the direction that I needed to go for an answer to my question ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Thanks for great customer service and transaction experience ( % 50.00) I called to make a payment and change my due date and customer service was very polite ( % 3.75) They knew what they were doing and completed my request in great time and with the utmost dedication ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Finding reason for bank decline ( % 0.00) There was money in the bank but my new bank issued card had to be updated ( % 13.64) So, when I called in the representative was able to run my new card and get approval ( % 31.82) I was relieved with the resolution ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Perfection in every way ( % 0.00) When I called the first woman was clear and nice and passed me to the next main agent immediately ( % 22.33) Then the man I spoke with handled all my questions quickly and efficiently ( % 33.33) I am % satisfied and not unpleasantly surprised at all ( % 22.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , The experience been great ( % 80.00) They handle the claim very great ( % 100.00) They answered all my questions ( % 0.00) I have no problem with CarShield ( % 0.00) I was highly recommended to anybody else to use this company ( % 16.00) I brag to my friends and my family about the customer service I receive a card show ( % 0.00) Everything's been great and I will continue to use them ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Your representative was polite and professional but I have not received my contract yet! It’s been weeks but no contract yet! I asked for it to be mailed to my home address ( % 15.63) I was told expect the contract within a week! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , The agent was helpful and knowledgeable in reference to my call ( % 0.00) Now I feel like I am being held hostage to this little box ( % -18.75) I said what I felt and needed to say ( % 0.00) I will not give feedback again because of this pressure you are putting on me! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Our overall experience has been less than great ( % 21.11) Too much wrong information given to us this week ( % -50.00) Today I was hung up on, and when I called back the rep was rude ( % -15.00) Thank goodness Jamie H answered on the rd call ( % 0.00) She was very courteous and professional and actually helped ( % 29.33) She restored our faith in CS ( % 0.00) Above and beyond care ( % 0.00) She actually helped!!!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I had questions ( % 0.00) The lady was so nice and understanding ( % 60.00) She also made sure I was informed with everything ( % 50.00) I was really happy with everything ( % 80.00) She went above and beyond for me and made sure everything was in order ( % 25.00) I was able to hear her and she made sure she was hearing me ( % 50.00) I couldn’t ask for a wonderful person like her ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , There are no issues ( % 0.00) The young lady was great ( % 45.00) I have no complaints ( % 0.00) I would love to be able to make my payments online by signing up on the website, but was unable to make an account ( % 16.67) Maybe next month will be able to sign in online ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Alex was great at explaining my warranty and also helping me understand my vehicle ( % 80.00) He gave me info on towing and other mechanic in my area and also listen to me rant on about how the mechanic was a terrible person and how he wouldn’t call my warranty ( % -56.25) It was a terrible experience until I talk to Alex the rep!!!! Thank you for making this experience better Alex ( % -25.00) Keep up the great work!!! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I now feel safer knowing that if something happens to my car I will have help ( % 0.00) Thanks so much ( % 20.00) Nancy ** ( % 0.00) I have never had to worry about things like this before ( % 0.00) My husband took care of things like this ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , We cancelled our subscription because we found out we had a dealership warranty for the next miles ( % 0.00) There was nothing wrong with the product ( % -50.00) When we contacted Carshield they were pleasant, friendly and professional ( % 40.28) They told us exactly what we needed to do in order to cancel and possibly get a refund ( % 12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , My experience is good just waiting for my claim to go through so I can get my car back on the road ( % 35.00) I really need my car first time ever doing a claim for my car ( % 22.50) Need help getting back and forth to work and my doctor's appointments ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I was very pleased with the service I received and how smooth the process was ( % 52.50) The staff was extremely helpful and kept me in the loop of how the process works ( % -12.50) I am grateful for an honest company like CarShield ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Shelby was great and very helpful ( % 50.00) Took care of our issues in no time ( % 0.00) Corrected them and asked if she could help with anything else ( % 0.00) We have vehicles thru CarShield, service is always great ( % 80.00) They always send a email confirmation about what the conversation was about ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , The agent was very helpful ( % 20.00) She looked up my account & explained everything to me ( % 0.00) She told me that we already had an account ( % 0.00) The mailer was a just in case ( % 0.00) They always send mailers out for a just in case ( % 0.00) You should give her a raise ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Very good ( % 91.00) Very helpful ( % 20.00) Every time we had to use CarShield, we did not worry about it ( % 0.00) They were nice to us, and very helpful ( % 40.00) We had no problem, and when we had a question about if something was covered, they answered it with no problem ( % 0.00) Even nicely done ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , My encounter with Luke was very good ( % 91.00) He answered all my questions and quoted me the price I was actually told ( % 0.00) I actually am getting my sister to sign up for coverage ( % 0.00) The price quoted to me seems fair and reasonable ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I had a great experience with the CSR via telephone on yesterday; she was courteous and professional ( % 50.00) CSR made me feel welcome and presented me as a valuable customer ( % 80.00) I would recommend CarShield to other persons; I believe it is a worthy product ( % 10.42) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Everything went great getting my truck fixed ( % 45.00) My mechanic said it was the first time he had dealt with you ( % 25.00) He said everything went great ( % 80.00) I still have the deal with the rental car ( % 0.00) That's kinda strange ( % -5.00) Other than that, thank you so much!!!! ( % 18.16)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I like being covered for any breakdown that might occur that gives me great peace of mind ( % 80.00) The price of the contract is affordable and has not increase since taking the coverage ( % 0.00) I hope it continues to be the same price of the contract ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Your representative that I dealt with over the phone today was today was very fast, courteous, knowledgeable and very friendly ( % 44.92) She made my phone transaction pleasant ( % 73.33) I will advise my friends and family to consider covering their car with CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I spent $ for your plan and nothing is covered on my car ( % -10.00) I can't afford $ to get my car fixed ( % 10.00) What good is your plan? A waste of money and on SS ( % 25.00) I can't afford to get it fixed or another car ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Truck has been in shop for a month now, up on a lift, with the transmission removed, waiting for the new part ( % 13.64) Car Shield says they only know when the part has been installed ( % 0.00) They don’t know if it’s been delivered to the shop! Poorest service ever ( % 0.00) Garage owner is upset because he needs the lift for other customers ( % -12.50) Doubt he will ever accept a Car Shield repair order again ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , All my experiences with CarShield are okay but sometimes I wish you guys can pay more when we need repairs for the car you love ( % 50.00) My insurance is not enough to cover any additional repairs, ( % 0.00) Please keep it simple ( % 0.00) Always help us ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I'm very impressed with this company ( % 100.00) It's a great peace of mind knowing you're covered ( % 80.00) I'm years old and am blessed to have this policy ( % 10.00) Hope I don't need to use it but I'm so glad I have it ( % 50.00) Thanks CarShield ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , You have been responsive to the dealership service department ( % 0.00) Still waiting on resolution ( % 0.00) It has taken over three weeks to get the dealer to look at the car but now we are making progress ( % 0.00) Thanks for your support and working closely with the dealer ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , The service was all good ( % 70.00) As I mentioned before time is important and when your car is in service at the mechanic shop getting it in and out was the only problem I had with Carshield because of the time it took for them to clear mechanical parts ( % 16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Great and very helpful the experience I've had from learning more and things that I need to know about having a great experience with knowing what I need to know to make sure that my car is well taken care of and always thank you very much ( % 51.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Jordan assisted me in enrolling into a Car Shield plan ( % 0.00) He was very knowledgeable, patient, and courteous! Jordan went into detail when explaining my coverage under the Diamond plan ( % 47.50) He answered all of my questions thoroughly ( % 0.00) He gave me assurance that Car Shield was the best choice for extended warranty for me ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Staff is very considerate and easy to talk with ( % 31.67) Answered all my questions ( % 0.00) I was not on hold for a long time ( % -5.00) The customer service staff went out of their way to help me feel comfortable with my decision to go with Car Shield ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I just called this am and hopefully I will get a good quality experience with Car Shield ( % 70.00) I will be waiting for my mechanic to tell me what Car Shield is going to do ( % 0.00) This is my first time filing a claim with Car Shield and I sincerely hope it is a good quality experience ( % 48.33) I watch television and I see the advertisement all the time ( % 0.00) I am hoping ICE-T and the BOOMER are telling me the truth ( % 0.00) If not, At the least, I will be very disappointed ( % -63.75) R ( % 0.00) ** ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I traded in my current vehicle and no longer need coverage for my Tahoe ( % 0.00) The new vehicle has a manufacturer's warranty ( % 13.64) I will return to Car Shield once this one expires ( % 0.00) My wife's car is still covered by Car Shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Alexus is a great customer Service Rep ( % 80.00) I enjoy talking to her and she very pleasant, easy to talk to and explain everything to me very well ( % 49.67) I give her five stars and more ( % 50.00) She deserves it ( % 0.00) I and she deserves a raise and a Promotion ( % 0.00) Take care of her ( % 0.00) She the best and great customer Service I ever have the pleasure talking to her ( % 90.00) You should have a person like her that understand the customers ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , CarShield covered / of my repair costs ( % 0.00) They responded quickly and were very helpful when I called for updates and had questions ( % 26.67) I’m glad I have CarShield ( % 50.00) It’s affordable and responsive ( % 0.00) I would recommend CarShield to anyone whose warranty has expired ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Felt comfortable knowing you were there if needed ( % 40.00) Would certainly use the service again if needed ( % 21.43) At this time I am not planning to get another car ( % 0.00) Will tell my friends about your service ( % 0.00) Have a great day! Thank you ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , They help me to understand what the problem was and I was trying to figure its out about their rental and warranty because I am getting what I need and also the only thing they do right is my van ( % 14.29) I just don't truly understand about policy ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I spoke to many people ( % 50.00) I hope the last young lady gave me the correct information ( % 5.00) She said I would be covered on / with miles ( % 0.00) I went to Sun Auto ( % 0.00) Very nice ( % 78.00) Gave good service ( % 70.00) Clean waiting rm ( % 36.67)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Car Shield was great, fast service ( % 50.00) They got the tow truck here right away ( % 28.57) Faster than what they even told me ( % 0.00) Place that they took it to was wonderful ( % 100.00) I've recommended carshield to all my friends and four of them said that they were calling to get signed up ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Easy, fast and quick service when it comes to customer service ( % 32.22) The customer service representatives are friendly and professional ( % 23.75) When it comes to taking care of my personal vehicle the coverage was worth the service that CarShield provides ( % 15.00) My STX Cadillac needed a new touch screen and as you all knows that today’s vehicles and electronics are cheap ( % 26.82) Well, I took my car to the shop of choice and a new screen was ordered and replaced ( % 13.64) I paid my deductible and I was on my way ( % 0.00) Thanks, Car Shield ( % 20.00) You saved me $ ( % 0.00) out of pocket ( % 0.00) It was was worth having the coverage ( % 30.00) All I ask try them, and hope that nothing goes wrong with you vehicle, because when something does comes up you will wished that you had the coverage! ( % -62.50)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I called in to verify AC service would be covered before heading to dealership ( % 0.00) I was shocked to find out I had to pay well over $ for AC service that the customer service representative confidently insisted would be covered ( % -10.00) Why am I wasting money Carshield coverage??? ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Even though I have not had to use Car Shield's service, I am confident that when they are needed, I will get the best service possible ( % 50.00) I know Car Shield will save my family Money when we most need it, and it can't get any better than that!!! "Car Shield cars go farther!" ( % 75.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , My experience w/ last representative I spoke w/ at Car Shield was like a ray of sunshine ( % 0.00) This rep was courteous, professional, listened well and showed concern about my needs ( % 35.00) Her energy was so positive that it radiated on my end ( % 22.73) She definitely did her part because I AM NOW A HAPPY CUSTOMER!!! ( % 50.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , All positive--responsible info--knowledgeable personnel and helped throughout the process and follow-up ( % 0.00) Would recommend them for warranty extensions ( % 0.00) The work is all done through the company and the repair shops but they take any calls ( % 0.00) Have not had any complaints at all ( % 0.00) Will use them again ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Helpful and understanding ( % 0.00) They are will to work with me on the subject at hand ( % -16.67) The subject is later payment due I being hospitalized ( % -9.72) They are working with me on keeping my account ( % 0.00) They treated me like a important customer ( % 40.00) And that is a good feeling to have ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Jessica did a great job following up with me, and keeping me in the loop the whole time ( % 33.33) Even lowering my rate for the trouble I had ( % -20.00) With her on your team the company can go a long way ( % -5.00) Thank you very much for doing such a great job ( % 35.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Was extremely appreciated ( % 20.00) Customer service was very friendly and helpful ( % 48.75) Was very impressed by the young lady's helpfulness and insight ( % 55.00) Will definitely tell others about the service and how they helped me ( % 0.00) I'm very grateful for the policy and the customer service department ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I called to cancel my contract and I was told I could have a push back for a couple of months ( % 0.00) I agreed and was assured if my financial issue did not change then I can call again for another push back but I am still covered! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Excellent ( % 100.00) Superfluous ( % 0.00) Good service work ( % 70.00) I shall recommend your agency ( % 0.00) Your agency makes it so simple and easy to solve my issues ( % 21.67) I do wish I could get a better rate ( % 50.00) I have a total of automobiles ( % 0.00) I can only afford to insure protection for two ( % 0.00) I'm a US MARINE CORPS retired veteran and cannot afford to have other vehicles covered with your agency ( % -6.25) Rev ( % 0.00) Dr ( % 0.00) William ** Sr ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Add vehicle for coverage ( % 0.00) Customer Service was very helpful ( % 20.00) I was answered almost immediately when I called ( % 0.00) Very prompt service ( % 20.00) Very polite and courteous ( % 40.00) If I were to have to do this again, I hope I get the same Customer Service Rep ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I have cars with CarShield and have had a great experience with both claims ( % 80.00) Robert ** and Mark ** have been extremely professional and very helpful, I have nothing but positive things to say about CarShield ( % 17.58) In fact Mr ** spoke with the dealership that worked on my car to straighten out some problems they had in the past, the service manager was very impressed ( % 37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Excellent, friendly, professional service ( % 49.17) Transportation to and from and perfectly cleaned car ( % 100.00) Will recommend to all ( % 0.00) Liked immediate offer of service ( % 60.00) Arrived first thing in the morning, and someone was there to greet me, drove me home, and work began ( % 25.00) It took longer than anticipated, but the job was flawless! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Very pleased and professional and very proud and excited people person ( % 53.13) Yes yes yes I would gladly recommend to family and friends ( % 50.00) I would gladly recommend especially to women because women get scammed all the time if men are not with them at car repair places and it's good to know that you will take care all of that ( % 40.00) Have a good day ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Good service ( % 70.00) Good phone skills are very good ( % 80.50) No problems with the person taking my payment ( % 0.00) Overall petty good service ( % 35.00) Always very helpful to have on your side when you need help with your vehicle so have a wonderful day ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I took my car to dealership for a recall and they did an inspection and found I had broken motor mounts ( % -40.00) I called Car Shield and they had the car fix ( % 0.00) The cost was about $ ( % 0.00) I was with Car Shield about two months ( % 0.00) Thanks Car Shield for keep Your word ( % 20.00) I would recommend Car Shield to everyone who needs after market auto insurance ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I had to call for my policy number in order to set up my mobile app ( % 0.00) I also needed to be transferred to Homesense ( % 0.00) Great job assisting me ( % 80.00) I have always had a great experience when contacting customer service, always polite ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I am purchasing a new Outback and no longer need the CarShield coverage ( % 13.64) The coverage was wonderful and gave peace of mind ( % 100.00) I would recommend to friends due to my experience ( % -12.50) Good value for the coverage ( % 70.00) When I called for customer service, Kevin was most helpful and made the call very easy and simple ( % 35.44) Thank you, Kevin! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , The associate l spoke with, so sorry I don't remember the name, was very knowledgeable and helpful ( % -15.00) My husband and I feel so blessed to have Carshield, even though we haven't had to use it yet, it's good to know they're there ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Very easy to work with ( % 56.33) I felt as if I was being served instead of being sold ( % 0.00) Hopefully, I will not have to use the service but time will tell ( % 0.00) Thank you for the peace of mind that I will have driving down the road ( % -15.56) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , The representative was very helpful, respectful, and took care of everything I needed to get my issue corrected ( % 35.00) I was given several options and when the needed part wasn't available Car Shield called me to let me know the status of everything ( % 20.00) A great company!! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , My first claim ( % 25.00) Engine overheating ( % 0.00) I paid to replace thermostat hose engine sensor ( % 0.00) Truck still running hot ( % 25.00) Mechanic stated to you and me that radiator is failing ( % 0.00) You refused to replace it ( % 0.00) Radiator also cools oil pump and transmission ( % 0.00) I will have to drive it anyhow since I was told the radiator was covered but you refuse ( % 0.00) If it overheats again the radiator will go and the engine transmission and oil pump as well ( % 0.00) This will be on you ( % 0.00) I called before I brought it in and was told radiator WAS covered and you have refused both to me and the repair company ( % 0.00) I paid for the items not covered ( % 0.00) VERY DISSATISFIED ( % 20.00) Conversation prior and after recorded ( % 0.00) Dan ** recommended you to me ( % 0.00) This is a mint H Hummer ( % 0.00) ( % 0.00) liter engine ( % 0.00) Bad idea on your part but you said it’ll be fine ( % -14.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Took my car to the shop for an alternator ( % 0.00) ( % 0.00) Work was done and payment was made to the dealership very timely ( % 20.00) ( % 0.00) Dealership is trying to overcharge me on parts and labor because a bill over ( % 0.00) still remains that they are asking for ( % 0.00) I have contacted them in regards to why I owe more than the ( % 50.00) seeing as they agreed to work on the car for an agreed amount ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , We have been told they are waiting for the Compressor to arrive and to be installed ( % 0.00) AM Lube & Auto Care has been a bit frustrating to work with ( % -40.00) We felt they were giving us the runaround! We have called & talked to Rachel & William many many times!!! ( % 73.83)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I called for two reasons, first to report my cc was compromised and that I was waiting on my new card at which point I will call and give you the new info ( % 17.42) Also, I called to find out what the procedure to filing a claim ( % 0.00) I was informed to have the service personnel after evaluating the issue, to call Car Shield for the authorization ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , The agent that signed me up was very knowledgeable, professional, and helpful ( % 15.00) I have had service for months now and it is good to know my vehicle is covered just in case any problems arise ( % 70.00) The payments they quoted me and reasonable and affordable ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Great customer service ( % 80.00) Answered all the questions I needed for shop ( % 0.00) And inquiring for car rentals and the representative was very friendly and was very ( % 34.38) Professional on all the questions I had and what I needed to have shop ( % 10.00) ( % 0.00) To take care of and send To Car Shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , The service I receive was incredible ( % 90.00) The inspector was a very nice person and Knowledgeable of his job ( % 78.00) If anybody ask me I will refer them to Car Shield and let them know how good Your warranty is ( % 70.00) Thank you very much ( % 26.00) I am so glad ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , My car the blue Ford Focus quit running ( % 0.00) I can not work on vehicles because I got shot in the head ( % 0.00) Please take care of the car and I will be so thankful ( % 0.00) I appreciate the help from you and the mechanic ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , My customer care representative was courteous and efficient and handled all my needs ( % 60.00) She helped me change my payment due date and my payment method to better serve my financial situation ( % 12.50) She helped answer some questions I had about my protection plan ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , False advertising ( % -40.00) You don't keep your word ( % 0.00) All you guys are good for me right now is Towing ( % 49.29) I locked my truck if I locked the keys in the truck ( % 0.00) Other than that it's been in my des and you have denied every claim I have put through because it's not part of the engine baba baba blah ( % -12.50) Honestly you s u c k ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Michelle was very polite and knowledgeable and friendly ( % 28.75) She made sure all my questions were answered and made sure I understood the terms of my contract ( % 50.00) Very courteous and patience and patience ( % 78.00) Would definitely recommend to friends and family members ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , The problem I have with Car Shield is the car rental portion of the contract ( % 0.00) That put me in a very bad situation and when I first sign up with Car Shield the car rental was not clearly explained to me ( % -23.67) I really felt it wasn't fair ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , ✨ ✨ ✨ ✨ Thanks for a great application experience ( % 50.00) Answered all my questions with professionalism and exactness ( % 0.00) Purchased two contracts and referred a friend ( % 0.00) Thanks again for such an easy transaction ( % 21.11) star experience ( % 0.00) ✨ ✨ ✨ ✨ ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , The representative was very helpful and knowledgeable when she helped me ( % 20.00) You are awesome and I'm extremely grateful ( % 43.75) My policy had to expire due to financial reasons but I was able to get the same coverage at the same price! ( % 7.50)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , When I hear the TV commercials, it made me think of something that I needed, so I started my coverage about months ago ( % 0.00) My Ford Focus started to leak water at a rapid pace and it got to a place where it could not hold much water and the next thing the head gasket blew and the engine was no good ( % -5.00) I have notified CarShield customer service many times only to be turned down for coverage ( % 11.48) The mechanic at the garage told Carshield that the car had a blown head gasket and according to CarShield policy, there is no coverage for blown head gasket ( % 0.00) But the truth of the matter is the water pump needed replaced, but it happened so fast the engine was affected ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Absolutely pleased with using Carshield ( % 50.00) The best ( % 100.00) Thankful and bless ( % 0.00) Customer service was courteous and very helpful ( % 40.00) My auto issues are resolved and now I can ride safe and happy once more ( % 60.00) Bless to have Carshield ( % 0.00) Once again ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I had my car repaired by my car dealer and Car Shield covered the repairs that had to be done for me ( % 0.00) My dealer handles the paperwork and sent the videos of the damaged parts that had to be replaced ( % 0.00) Thank you Car Shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Carshield provides a fast and easy signup process ( % 31.67) Also, I was able to get great terms and affordable pricing ( % 65.00) I would definitely recommend this coverage to friends, families, and business associates ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I have had CarShield for almost years, and this is the first I’ve actually needed any major service done to my vehicle ( % 10.42) The process was hassle and pain free ( % 40.00) I will definitely recommend to everyone I come across ( % 0.00) The service was great! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , It's just the nature of the beast ( % 0.00) If CarShield covered more problems they probably wouldn't make much profit ( % 35.00) But, after several expensive break downs and none of them being covered, it just wasn't for me ( % -25.00) Definitely a buyer beware product ( % 0.00) You get what you pay for sometimes ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Unforeseen circumstances in my finances was forcing me to cancel, but I was able to make my situation work by talking with your representative to make payment arrangements breaking my payment in half so now I get to keep my coverage, which was the Silver Package ( % 16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Each time I speak with you at Carshield I am treated with kindness, concern and a willing to help me ( % 25.00) I truly appreciate your professionalism and look forward to our future together ( % 0.00) I really appreciate your team working with me by making my contract fee affordable ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I am officially a Carshield member! I've never had a company be so kind or efficient when answering my questions ( % 60.00) And to take the time to not only get to know me, my car and put my fears at ease but you made this such a great experience ( % 26.67) I look forward to having you all as the warranty for my vehicle ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I called to have my payment date moved by one day and the representative did it with no hesitation ( % 0.00) I appreciate good customer service ( % 70.00) I am a customer service manager for a call center and love the service I received ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , The representative did a good job tell me that my coverage is still in force ( % 70.00) She spent a reasonable time with me ( % 5.00) She was knowledgeable about what I was looking for ( % 0.00) She was respectful and courteous with empathy with my problem altogether ( % 55.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I would like to know the amount of claims you have paid on my behalf thus far ( % 10.00) There is no place on your website that provides me with this information ( % 0.00) Your website is far too generic ( % 5.00) It could use an overhaul ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Awesome experience there ( % 100.00) Awesome and love helping people ( % 75.00) I hope they stand behind the monthly payment and when file a claim they stand behind fixing item and help me get the best experience ( % 6.67) I want be protect at the same time nervous ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Phone conversation, agent was very pleasant ( % 95.33) She answered all my questions ( % 0.00) She further explained what is covered, gave me the addresses of other automotive shops that accepts Car Shield and the phone numbers ( % -6.25) I had called the day before and was expecting a call back, didn't get it, she apologized for it ( % 0.00) She was great and very genuine ( % 66.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , It took calling your company two days in a row, but Rakia took care of the mix up quite nicely ( % 60.00) The first time I called the fellow said he would but didn't ( % 25.00) Leave it to a woman to fix the problem correctly ( % 0.00) Thank you,Ann ** Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , The policy did not cover anything electrical that leaves a lot on the table for no coverage ( % 0.00) Transmissions have lots of solenoids that fail mechanically and they will decline the repair if this happens to your transmission ( % -50.00) Car Shield does not care about you as a customer or the repair shop ( % 0.00) Their goal is to find a way to decline the repair ( % 0.00) Paul's Transmission & Repair Inc Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I have not had a claim yet but every time I call for any information or advice the customer SERVICE PERSON is very helpful and courteous always and they always give me a answer or get me to someone who does!!!! ( % 60.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , It was absolutely a pleasure to talk with Luke who promptly and assuredly took care of emailing me payment receipt and contract ( % 20.00) His calm assurance put me at ease ( % 30.00) I will gladly recommend CarShield to anyone on that basis alone ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Great, easy, fast, didn’t take much time to fix the Problem, I had to change billing card and customer Service was very fast and hold time was just as fast ( % 34.89) So far l had no trouble with we CarShield and customer service is top notch ( % 23.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Called to see if I had road side service ( % 0.00) Cindy was able to answer my question question ( % 50.00) I called to see if I had road side assistance ( % 0.00) Cindy explained my plan and was very thorough ( % 20.00) I was very pleased with CarShield and Cindy ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , My Ford Taurus needed a water pump, front control arms bushings, and front sway bar ( % 0.00) My BMW rear pinion seal was leaking and horn needed to be repaired, all parts were taken care of by CarShield ( % 0.00) Very satisfied ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , She was friendly and eager to help ( % 37.50) I couldn't get my contract to accept in the app ( % 0.00) She did it on her end; then I did it on my end; then it worked ( % 0.00) Also she helped me with my daughter's account; which I am listed on ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Ease of mind is what you get with CarShield ( % 0.00) They have been incredibly helpful and took care of my repairs quickly ( % 61.67) What are you waiting for? If your vehicle is past its factory warranty or even if it's an older vehicle, why not stay covered with a Car Shield safeguard in place ( % -4.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , When I called today, I paid my monthly payment, and then transferred to Customer Service ( % 0.00) I intended to end my contract ( % 0.00) The representative politely asked me the reason, I explained that a couple of months ago my car needed service ( % 0.00) CarShield declined the problem saying that it was for a moving part ( % 0.00) I think almost all things are moving on a car ( % 0.00) She then explained the situation in a way that I understood, she offered me a lower monthly payment ( % 0.00) I asked what does it cover, I had not received a contract, she explained many things that are important, I then decided to keep my contract, she proceeded to get authorization, I am staying with CarShield ( % 45.00) My car is a S Volvo, so you know it is an older model ( % 16.67) I believe that I will be able to use this policy after all ( % 50.00) I have received the Confirmation of Coverage and am satisfied with the arrangement that has been made ( % 50.00) Contract #** ( % 0.00) Thank you ( % 0.00) Joyce ** ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , The Representative was very helpful in changing my payment date in order for it to correspond with my direct deposit check ( % 15.00) This will make it easy and proficient in making certain my Monthly Payment is received on to prevent delinquent payments ( % 32.38) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Everything was easy fast ( % 31.67) Lady was very pleasant and knowledgeable ( % 95.33) Let me know everything about the coverage ( % 0.00) Took time to listen to me and all my concerns ( % 0.00) I would recommend Car Shield to all my friends ( % 0.00) Thanks for all your help ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , As I mentioned before, Clayton is an excellent staff person ( % 100.00) He encouraged me to consider the lower cost plans but I had to cancel entirely due to very limited income ( % -10.89) Kudos to him and to your company for your work ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I called because I received a letter from Car Shield asking me to call, my last name was spelled wrong on my letter, but on this call it was spelled right ( % -7.14) Very helpful lady I spoke with ( % 20.00) Name was Christine I think ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I was checking to see if my payment was received ( % 0.00) The representative was very helpful and informative in resolving my issue ( % 20.00) I was calling to see if my payment has been received and they confirm that the payment had been received ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I feel it's a bait and switch company, I have a car issue, and claims are doing everything in their power to deny my claim, I called times and got no call back, shop called a few times and no response, I called and asked for a manager, that was a joke, beware people, if it sounds too good to be true it probably is ( % 21.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Good customer service, rep was knowledgeable and friendly ( % 53.75) Very satisfied with coverage, will be getting again for my daughter's vehicle ( % 65.00) Will recommend this coverage to friends and family ( % 0.00) Price was good and I felt like I was getting a good value for the price ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I would recommend Car Shield to family and friends, when speaking with someone about this service make sure you ask what does it inclines, as far as coverage make sure that your policy covers everything down to the smallest detail ( % 23.61) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , The best I ever had for auto safety and Showing care ( % 100.00) It is so great to have You on my ledger ( % 80.00) I hope I can tell everyone about Your services ( % 0.00) Thank You from my heart ( % 0.00) Thank You ( % 0.00) Michael ** ( % 0.00) I will recommend you to all my friends As I am US Veteran ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I have had the Car shield warranty for about months on my new vehicle ( % 13.64) This month I happened to notice a leak coming from my vehicle ( % 0.00) There is a leak coming from a part I was told that was covered ( % 0.00) It just so happen I was having the car looked at the next day by a personal mechanic and he happened to mention the leak ( % 0.00) I called car shield and explained, they told me it might be covered but in order to do the claim, the car has to be at the shop ( % 0.00) I take the vehicle to the shop only to find out there is a leak on top of my control arms being broken ( % 3.33) Fine control arms are apparently wear and tear, however the leak is not ( % 23.33) THEY WOULD NOT COVER IT DUE TO ONE SIMPLE PART ( % -6.25) This job cost me over , just to get done ( % 0.00) At this point I am furious and want to cancel the policy ( % 0.00) I go to call and cancel and I am greeted by a VERY RUDE REPRESENTATIVE who just wants to go back and forth with me arguing over a warranty ( % -6.33) She never even cancelled the policy ( % 0.00) I hung up on this women and called back ( % 0.00) I got a man who was nice and "seemed" like he wanted to help but ultimately, I haven't even heard from him ( % 30.00) This company cares only for your money and barely wants to cover anything ( % 10.00) ( % 0.00) ( % 0.00) ( % 0.00) I would not recommend ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Your reps were patient and knowledgeable ( % 0.00) Rather than going to replaced debit card, we changed for debiting checking account with payments remaining on th beginning in October ( % 0.00) September payment was authorized for today from checking account ( % 0.00) I appreciate your call and kindness ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I was confused and the rep helped me very much to understand and problem was resolved ( % -7.00) I'm on a fixed income ( % 10.00) When I first signed up I was supposed to get the policy copy on paper but I never received it ( % 25.00) So now I will get it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , The repair facility were unable to contact the adjuster/appraisal ( % -50.00) Phone calls or emails of the repair estimate were never returned ( % 0.00) I wouldn’t recommend this contract service to anyone ( % 0.00) I will report it to the BBB ( % 0.00) Car Shield or American auto doesn’t have the customer best interest ( % 50.00) My truck has been at the repair facility since -- - -- ( % 0.00) I don’t know why car shield doesn’t want to cover the repairs ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I love doing business with y’all and keep up the good work ( % 60.00) The service is excellent ( % 100.00) The customer service line you don’t have to wait long ( % -5.00) The customer service always are nice, always showing that they always care about your needs ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , The representative was very helpful and courteous helping me get all the information on my claim ( % 40.00) I’m very pleased and appreciative with everything about my experience with Car Shield ( % 62.50) I have and will continue to share with and encourage my friends and family to sign up for car shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I hear that they good to have ( % 70.00) I tell everyone about y’all ( % 0.00) I love to have y’all ( % 50.00) My family didn’t know about y’all ( % 0.00) Every time I call they help me every time ( % 0.00) They can be my family ( % 0.00) Every one need know how good this comm or ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Customer rep ( % 0.00) was very helpful and friendly ( % 28.75) I only needed to change my E-mail address but was helped like I was setting up a new account ( % 6.82) We have two cars insured thru Car Shield and am happy with our coverage ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Made a claim about my AC compressor ( % 0.00) They handle it ( % 0.00) They spoke to the mechanic ( % 0.00) They took care of it ( % 0.00) They fixed it ( % 10.00) I'm satisfied ( % 50.00) I recommend Carshield to everybody ( % 0.00) I will I've been telling all my friends right now to get car Shield ( % 28.57) Never doubt about carshield again ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I been trying to upload a claim for the last hours and keep getting a server error ( % 0.00) Internal Server Error ( % 0.00) "The server encountered an internal error or misconfiguration and was unable to complete your request ( % -13.33) Please contact the server administrator at webmaster@americanautoshield ( % 0.00) com to inform them of the time this error occurred, and the actions you performed just before this error ( % 0.00) More information about this error may be available in the server error log ( % 45.00) " Additionally, a Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request ( % 0.00) You all need someone that can fix it ( % 0.00) Thanks ( % 20.00) Frederick ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Excellent job ( % 100.00) Well talk customer service ( % 0.00) Yes I would recommend people to CarShield and family member ( % 0.00) They answer all my questions and called back at earlier convenience ( % 0.00) The people that work on my car was helpful as well ( % 0.00) My car rides very nice and clean ( % 57.33) The customer service was great and ( % 80.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Wrong answers and bad attitudes from some of the personnel ( % -60.00) I questioned their integrity, knowledge and customer services ( % 0.00) The previous personnel, failed and ruined your Company's reputation ( % -33.33) I have + years in military uniform ( % -10.00) If you don't know answers, ask someone who does ( % 0.00) It makes both individuals look impressive ( % 100.00) Rakia ** impressed me ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , My call was to about billing and payment accommodations ( % 0.00) Lisa was the customer service representative ( % 0.00) She knew how how to first listen to her customer to figure out how she help me ( % 25.00) When she heard about what my issue was she quickly adjusted my account to best fit my needs ( % 57.78) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , When I talked to the person who set up our contract, he indicated that there were two policies, one Gold and one Aluminum ( % 0.00) He "promised the world" on covered charges ( % 0.00) I've asked Tiffany (our conversation today) to send me an email denoting specific coverages for each plan ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , One time payment customer service representative was very helpful and understanding ( % 20.00) I had a issue with my original card which had some fraud on it so she was helpful in helping me make a payment with another card ( % 37.50) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Always great service! I have never had a problem getting my concerns resolved at any time ( % 100.00) Carshield is a great value and has paid for itself on cars that I have covered ( % 80.00) I would never drive a car that I own without Carshield ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Having a vehicle in the shop is nerve-racking ( % -40.00) I am so grateful that I chose Car Shield as my warranty company because they have made me feel so it is ( % 0.00) They are prompt and professional and I was referring to recommend them to anyone ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , My rep was extremely helpful, courteous and appears very knowledgeable ( % 22.50) I am very happy with my purchase of Car Shield ( % 100.00) It has proven to be a good value for my money ( % 70.00) It has almost paid for itself ( % 0.00) I would recommend to anyone ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Was told when ordering that cost would be $/month as in flyer ( % 0.00) Ordered // ( % 0.00) Was billed $ ( % 0.00) at that time and since on was charged $ ( % 0.00) on // ( % 0.00) Called / spoke to Zemetra ( % 0.00) She worked with me so the payment for October will be $ ( % 0.00) plus tax ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , We purchased a new vehicle and had to transfer our Car Shield Service contract ( % 13.64) Normally that would be a royal pain in the butt, but Brittany made the whole affair very easy ( % 30.44) She was pleasant and efficient throughout the whole process ( % 46.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Chase normally pays my account once monthly and for some reason did not pay it for September ( % 15.00) Gave needed information to your person so that it was paid and she will send information to Chase so that it will be paid monthly ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , The agent was soo very helpful in getting my account status back to normal ( % 11.67) With agent's permission I was able to get my payment schedule back on track and within my budget ( % 25.00) Would recommend Car Shield to all that will listen to me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I am a new customer ( % 13.64) I haven't had any car troubles yet ( % 0.00) So far I've had good experiences when speaking with customer support service providers ( % 40.00) I was happy to see it did not take me a long time to get in touch with a live representative ( % 29.55) I feel the representatives I've spoken to genuinely cared and strived to help me ( % 40.00) However, my most recent call was to upgrade my coverage from Gold to Diamond ( % 25.00) I was told a supervisor will review my request and the representative will get back to me within to days ( % 0.00) It has been an entire week and unfortunately they have still not called back ( % -16.67) Hope to receive a call soon ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I originally signed up for this fully expecting to use it ( % 37.50) Unfortunately as we are elderly, and on a fixed budget I was unable to find the funding in my budget to continue to keep this service ( % -30.00) I was satisfied with your customer service, and thank you for your your quick response ( % 41.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , What I liked most was that my bill was paid ( % 55.00) I left the repair shop with a repaired car and had to pay nothing! I liked the fact that you worked directly with the shop leaving me free of hassle ( % 27.50) Thank you Car Shield! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Handled accordingly and customer service was great! I have told so many about Car Shield, hopefully they will take my advice and sign up ( % 75.00) This was the best thing I could have done, sign up and save money because the type of vehicle I have would have been a big ticket without CarShield ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , My former debit card was stolen ( % 0.00) So I had to replace the stolen card with a new card ( % 13.64) It took a little time and I knew it would interfere with why the payment was due ( % -15.63) I received an email about difficulty in getting payment so I called immediately ( % 0.00) The transition with your representative and smooth and Uneventful ( % 40.00) Just took a few minutes then everything was back to normal ( % -1.67) Thank you for such efficient workers ( % 0.00) So easy to talk to and to understand ( % 43.33) Thank you again ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , The agent was very helpful and sent me some places that I could take my car and it was fine ( % 30.83) She took the time to explain everything to me and send the email of places right away ( % 28.57) I had the email in less than a minute ( % -16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , The man on the phone helped me out fine with what I was going through with my car and all I had to do was buy a gas cap ( % 41.67) Thank you very much ( % 26.00) The customer service was so helpful ( % 0.00) I was ready to take my car to the dealer ( % 20.00) Now I don't have to ( % 0.00) The light went right off ( % 34.29) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , The representative I spoke to genuinely cared about me and the my vehicle ( % 40.00) I couldn't have asked for a more understanding phone conversation ( % 50.00) I felt very informed about my decision and felt very good with the coverage ( % 55.50) And it was all because of the high level of help my representative gave me ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , It was a very informative and pleasant experience ( % 46.67) Carshield addressed and satisfied my concerns ( % 50.00) I would give them my highest recommendation to any family member or friend ( % 0.00) ( % 0.00) They provide quality service and excellent value to their customers ( % 100.00) And they do an excellent job of providing quality service and customer satisfaction ( % 100.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Representative was very helpful ( % 20.00) I would recommend CarShield to my family and friend ( % 0.00) CarShield is a very reputable company and stand behind their promise, I also know friends says CarShield have took care of their mechanic bill without any problem, ( % 12.50)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Car Shield responded to me immediately when I realized my car needed repaired ( % 0.00) The auto dealership contacted Car Shield, arrangements were made between Car Shield and the auto dealership to repair my vehicle, with no added stress to myself ( % 0.00) When I retrieved my car after the repair work was done, I needed only to pay my deductible, and leave with my repaired vehicle ( % 0.00) I greatly appreciate how easy it was to accomplish ( % 61.67) No runaround ( % 0.00) No hidden fees ( % 8.33) No added stress ( % 0.00) I'd highly recommend Car Shield to anyone ( % 16.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Axle replacement not covered due to being ripped ( % -12.50) I don't understand how one is supposed to know prior to ripping unless there is an issue ( % 0.00) I only took my vehicle in for an inspection to keep up on things and found out I needed a new axle ( % 6.82) I've only had the car for about a year ( % 0.00) I am on a fixed income still the monthly payment for the gold package is really a hardship for me not to mention the $ I now owe the mechanic ( % 15.00) I am not pleased and probably will look at other options for warranty ( % -18.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I've been with Car Shield for months and have never been late but started a new job and my is being delayed a day or two so I called to ask if there is a late charge and your associate was very helpful ( % -6.59) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , We've enjoyed the quality of service we've received from CarShield over the past year and a half, even though we fortunately haven't had to make a claim ( % 12.08) Your customer service department, especially Margaret (Marci) is EXCEPTIONAL! Thank you very much, George M & Sue Ann M ( % 36.44) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Hello ( % 0.00) Tyler ** assisted me with a new policy ( % 13.64) He was very pleasant on the phone and able to answer all my questions once he determined what coverage my car qualified for ( % 72.67) He did not rush through the call and took the time to ensure everything was explained thoroughly ( % 0.00) I would hope to be able to speak with him again if I have a need to call in ( % 50.00) Please recognize him for a job well done! He is someone who I hope is truly valued as part of your team! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Very helpful ( % 20.00) Took care of the issue promptly ( % 0.00) The voice-mail I received could have mentioned the problem but that's ok ( % 50.00) All is well ( % 0.00) I hope all of you have a good weekend and a wonderful autumn ( % 85.00) Happy winter holidays and a great New Year ( % 57.88) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , When will I get back my money in reference to monthly payments since I have sold the F- on September , ( % 0.00) No one will answer this question, please help ( % 0.00) As for the customer service, CarShield was excellent ( % 100.00) I would highly recommend your company to my family and friends ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I haven't had no problems at all, the representative was kind and caring about what needed to be done, she took care of the matter easily, very happy with the phone quickly being answered with no on hold time at all, very pleased ( % 64.58) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Requested booklet and or contract on my Diamond membership ( % 0.00) Agent was most helpful and will forward booklet and contract requirements to my email address ( % 50.00) Brendan was most helpful and reminded me documents will arrive in about ten days ( % 25.00) Thank you for the assistance and will review contract upon arrival ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I just bought a new car with warranty and full coverage so I didn’t need CarShield anymore ( % 24.32) When I called CarShield customer service to cancel the contract the lady was exceptionally nice and did it instantly ( % 30.00) Very helpful ( % 20.00) Would definitely recommend CarShield to anyone in need ( % 0.00) Thank you CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Called to make sure that my coverage was current and to get a brief overview of actions to take to ensure that the claim is paid ( % 16.67) The Customer Service representative gave me a quick verbal rundown then sent me an email with the exact instructions ( % 29.17) Thank you for this efficient service ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , My car is at a shop ( % 0.00) Have Ben going back and forth with ya all for three weeks? They have sent an inspector out ( % 0.00) It has went to adjuster ( % 0.00) All is good they keep telling me ( % 70.00) But now you're trying to find a used part ( % 0.00) Or refurbished part ( % 0.00) And now I’m sitting here still no car ( % 0.00) Not a happy customer ( % -40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , It was September th at am, my car won't start so I call CarShield Ins ( % 0.00) A person answered and I ask for tow truck ( % 0.00) At that moment I wasn't sure what could be wrong with the car ( % 0.00) When the guy arrived he try to give a boost to the battery and the car start so this way I was taking my car and replace with a new batteryI was not in need from this point on the tow truck ( % 13.64) What I try to say the CarShield people they were helping me very diligently, patiently and kind till I got the help I needed ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Gave mileage update to representative and updated contact information with her help ( % 0.00) She was very polite and professional about updating the information I submitted to her ( % 15.00) I would and is going to recommend CarShield to all my family, along with my friends ( % 0.00) I am now part of the CarShield family ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Had my gas gauge worked on ( % 0.00) Couldn't see how much gas I had in my car ( % 20.00) This was something a driver needs to know ( % 0.00) I let the dealer know I had CarShield, they call and CarShield took care of business ( % 0.00) Thank You Carshield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I had an awesome experience with Carshield over three months ago maybe Four but they paid for my engine to be completely replace ( % 55.00) Car shield receives such a bad reputation from Mechanics who are just in the business to make money ( % -35.00) I would advised anybody to get Carshield, however my claim would not have been covered if I wouldn't have read the contract ( % 0.00) When buying these policies Customers need to realize and read what they bought into ( % 0.00) If they don't like it from the beginning don't be in ( % 0.00) My Malibu is a with k miles when I got the coverage and not everything is covered but my engine was covered because it covers timing chains and at the end of the day the parts that are covered will outweigh the parts that are not covered because they are either more little or easier to afford ( % 15.63) Carshield is amazing and I would have them any other way ( % 23.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , When I called Carshield and told them that my horn went out ( % 0.00) I was unsure if they covered it or not, but the customer service representative was very helpful and told me that my horn was covered under the electrical service ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Customer service did an excellent job meeting my needs ( % 100.00) They helped me with my contract dispute ( % 0.00) I had called to cancel my contract because of what was told to me on the phone was not what I had agreed to at the beginning of the sale ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I received a rental car for three days when my car was being repaired ( % 0.00) It took more than three days for the repairs ( % 50.00) I called to request more time on the rental car and was told I was only locked in for three days ( % 25.00) The contract states up to seven days for a rental car ( % 0.00) When I returned the car I was told that Car Shield would not cover the taxes on the rental car ( % 0.00) It states on my rental agreement that you cover the cost percent ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Bank account closed and I forgot this was being drafted (due to card being hacked) ( % -11.25) The emails and phone calls were so appreciated ( % 20.00) I did not want to lose your coverage ( % 0.00) It is a blessing to know that I am protected ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , David ** was patient and thorough in assisting me to establish new service with Car Shield ( % 13.64) He answered questions and ensured I understood the coverage ( % 0.00) I look forward to a positive, long term contract with your Agency ( % 8.86) In fact, I sent out a Facebook shoutout to my Friends to also sign up with Car Shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Fortunately, I never had to use CarShield, unfortunately, due to financial hardship, I had to cancel my policy ( % -10.83) I was treated with respect and understanding by Cust ( % 0.00) Serv ( % 0.00) Rep ( % 0.00) Christina ( % 0.00) I will return to CarShield should my situation become solvent again ( % 0.00) Thank you for making an uneasy situation comfortable ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Agent was very willing and helpful in working a plan I can live with! I am on a limited income and any unforeseen expenses can jeopardize my budget item and happened ( % 14.13) However, Car Shield worked plan which we hope will make things work! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Very helpful ( % 20.00) I was helped by a very experienced person who knew what she was talking about with her experience and I thank her ( % 100.00) I had every question answered to the best of her ability, she knew what to say to every question ( % 100.00) Thank You ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , The representative was very courteous and knowledgeable about CarShield's products and services and went the extra mile to understand the customer concerns and went over my membership and overall details of the contract ( % 26.00) The representative provided excellent customer service and I will recommend CarShield to family and friends ( % 100.00) I have been with CarShield for a year now and I am planning on being with them for years to come if my car is still running which I am sure it will be if I stick with CarShield ( % 50.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I was very happy and completely satisfied with the response that I got from Car Shield and repair ( % 75.00) Call SHIELD is amazing ( % 60.00) It help us to keep our sanity with no worries at all just as your contract states for coverage so it’s done % ( % 0.00) I thank you guys so much and for getting this repair done so quickly my whole family was happy ( % 40.00) Thank you again Car Shield ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I'm going to be a few days late with my payment this month and Carshield was kind enough to keep my policy active ( % -0.67) I haven't had to use the insurance yet and hope I never do but it nice knowing that it there if I need it ( % 60.00) Thank you so much ( % 20.00) You guys are a pleasure to work with ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Extremely knowledgeable, extremely helpful and extremely pleasant ( % 16.11) She answered all questions to our satisfaction ( % 0.00) Even called back when disconnected ( % 0.00) She made us feel like we are the only customers ( % 0.00) We will definitely recommend them to everyone ( % 0.00) Way to go team ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Rep was kind in explaining how the procedure works which I had no clue of? Provided me with my contract number and the claim number that I need to provide for whenever I needed to go and get service for my vehicle ( % 60.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , They Were Very Good At What Knowing What I Needed And Got Me Taken Care Of So Thank You For What You're Providing So Far ( % 50.50) I'm Happy And I Hope I Don't Need Your Service Any Time Soon And Thank You ( % 80.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Their warranty is a joke and they will not honor it ( % 0.00) I will be going to the Better Business Bureau as well as posting on every social media possible ( % 17.78) Multiple reasons for an engine light to come on, mine on due to the bolts on the manifold ( % 9.17) The rd cylinder on my truck misfired but a certified Dodge mechanic from out of state said he believed it could need a tune up and my plugs were bad possibly ( % -35.00) Like anyone, would know and believe, this does not constitute a tow ( % 0.00) I made an appointment to the Dodge dealer where I near where I reside in another state so that I would not be stranded and traveling two states out to deal with a possible spark plug issue which anyone with basic knowledge of a spark plug would do ( % 3.33) Upon thorough inspection and covers removed it was determined that the issue was greater ( % 50.00) My truck is in the shop for a crush lifter that cause shavings from the cam throughout the engine ( % 0.00) This company Carshield/Autoshield is now saying because I didn't have my vehicle towed from out of state or while out of state, to a local mechanic who I don't know or I stay several hours from, I basically caused more damage to my engine and they will only give me a tenth of what the actual engine cost is to repair ( % 10.00) That tenth is to only fix the rd cylinder while shavings continue to circulate in the engine to do what? Break down again and I'll be back to doing another post ( % -5.19) STUPIDITY!!This is after the Dodge dealership showed the adjuster the regulations that if oil was located in certain spots regardless, the engine needed to be replaced ( % 21.43) Initially after talking to claims, they wanted to just pay for the cylinder repair only and leave everything else as is ( % 0.00) Make it make sense!! The escalation claims rep was very unprofessional which really amped me up ( % 20.00) And because he's a mechanic and can distinguish a misfire from a spark plug needing replaced or a tune up due, this is the validation that he is using for me to have my truck towed because he would have known ( % -16.25) I guess everyone in America is a mechanic now, so why would we need diagnosis or certified mechanics to tell us what's wrong with our vehicles?By the way, the rental in the policy is a joke as it only covers the labor of the repairs ( % -25.00) I would love to see a diagnosis and repair done within hours which is what they are trying to say the rental covers ( % 50.00) Sincerely disgruntled and I will definitely be sharing this throughout the rest of the months ( % 25.00) These are all facts that just happened today ( % 0.00) Every Soldier for the next year will hear about this prior to me speaking at a graduation ( % 0.00) I promise you flyers will go up on every base I pass by on the walls in the Soldier Support Centers as well as Army Community Services offices, as well as to some of the hundreds of Officers I've trained through Virginia to brief their formations to stay away from this organization ( % -40.00) RLTW!!! Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I phoned Car Shield to find out if and when I would be receiving membership cards and information ( % 0.00) I was told that an email could be sent immediately ( % 0.00) I opted for the info to be sent via U ( % 0.00) S ( % 0.00) Mail ( % 0.00) I was told it would be about - days before I would receive the requested info in the mail ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I had no problem with the question I ask the person in customer service ( % 0.00) She answer my question ( % 0.00) She sent my Car coverage to my Email as I requested ( % 0.00) I got it within minutes ( % 0.00) ( % 0.00) Very nice person to talk to ( % 78.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I needed to make a credit card change and add a new credit card added and adjustments to my billing ( % 13.64) There was some confusion with adjustments that were to be made to my account ( % 0.00) Also I ask for an updated contract ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I took my car for regular maintenance work (Oil change and tire rotation) but was told that the lug nuts need to be replaced as they were swollen ( % 0.00) I asked the service rep to go through only with the oil change when I was advised how much it would cost to replace the lug nuts ( % 10.00) I called Customer Service this morning to inquire if lug nuts were included in the policy and I was advised no ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Thank for your services, wasn't with you guys long, but like the service that was giving ( % -5.00) Great service, Yes, I will recommend to others ( % 80.00) If I ever had to get a warranty in the future I will return back to Car Shield ( % 0.00) THANK YOU ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I bought a used car for my daughter ( % 0.00) I decided to buy the monthly protection from Car Shield ( % 0.00) Several local mechanics had heard of it and said they were legitimate ( % 0.00) I was very lucky I bought the policy bc it turned out the vehicle had a weak transmission and it went out while my daughter was driving and had only put a couple thousand miles on it ( % 1.94) It took almost a month but that was due to some negotiating over the details of the contract between the dealership and Car Shield ( % -12.50) In the end it only cost me the diagnosis fee of ( % 0.00) and about ( % 0.00) for some bolts, the rest was all covered by my warranty with Car Shield ( % 0.00) The repair would have cost me over ( % 0.00) without it!! I didn't mind the time it took it was worth it ( % 30.00) It runs great too ( % 80.00) :) Thank You Car Shield!!! ( % 97.66)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I enjoyed talking to Landa ( % 50.00) She is an asset to your company ( % 0.00) Her professionalism is awesome ( % 100.00) Talking to her is a pleasure ( % 0.00) Her helpful attitude is even greater ( % 50.00) She is very very helpful ( % 26.00) She is a keeper ( % 0.00) As one professional would say to another ( % 10.00) God bless her and Car Shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I haven't had to get my vehicle serviced yet, I'm still researching the possibilities ( % 0.00) Being new to the Carshield family there's quite a bit of information I need to gather in order to continue my relationship with your company ( % 13.64) I'm very much impressed with your representatives though, particularly Alexis ( % 58.33) ( % 0.00) ( % 0.00) very comforting and reassuring ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , It was a Pleasant Pleasure to be helped by Teeya ( % 73.33) Because of her love, concern, caring and very knowledgeable on her product ( % 35.00) Even though I have not had a pleasure to utilize the service I decided to take her offer of $ ( % 0.00) to maintain my Platinum Status as it is difficult to get a Platinum Status ( % -50.00) Thank you so much Teeya for your help ( % 20.00) Take care and have a great week and may God bless ( % 80.00) Warmest aloha, Faafetai ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I needed to get some assistance with payment information, I spoke with Kelsey on the phone ( % 0.00) She was super friendly and energetic ( % 40.28) I could hear her smiling over the phone ( % 0.00) Great job Kelsey ( % 80.00) Keep up the good work!!! I'm so happy with my CarShield coverage ( % 90.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Traded in my old vehicle and called CarShield to update the policy for the new vehicle ( % 11.82) The agent was very patient and helpful and managed to get me a good price for the coverage ( % 45.00) I actually got two policies for just an extra $ above the cost of my old single policy ( % 0.57) Now my vehicle is completely covered ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I needed to be sure start the date was correct because I wouldn't be able to afford the payment in the month of August ( % 50.00) Kevin was cordial and helpful ( % 0.00) He checked my information and assured me that the contract start would be September st with payment due on // ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Austin saved the account by apologizing for the lack of professionalism of previous CSRs ( % -16.67) And, he also stayed on the line while helping me without constantly probing as if I was doing wrong by paying ( % -25.00) If it had not been for Austin's professionalism I would have surely cancelled today ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Needed to close account at beginning of year due to illness ( % -12.50) All was worked out ( % 0.00) Thanks for all your help with this and looking forward to using your services in the near future ( % 10.00) Again, thanks for your help in this matter ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Good morning my name is Paul ** ( % 70.00) I had a conversation with a young lady this morning to get my account corrected ( % 10.00) She was very informant on everything that she helped me with ( % 20.00) Great conversation ( % 80.00) Thank you for always ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Worker was very friendly, helpful and knowledgeable ( % 48.75) She told me that I was still eligible for the CarShield even though I just brought a new car ( % 13.64) The price was even lower with the new car versus my old car ( % 11.82) I think that I will reconsider my thought process of cancelling carshield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Finding a place that worked with Car Shield was the hardest part ( % 0.00) I had to travel over town ( % 0.00) When I found a place, things went a lot better ( % 50.00) I went different locations before I found a place that accepted and worked with car shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , The first attempt failed because the person I tried to get my new address was not quite right and so I called my Chase Card and they told me it was probably a mixed up with the address ( % 3.44) I called the next day and settled for using my Capital One card which I wanted to pay off ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , The replacement of the a/c compressor in my Toyota to working as it should in two days from evaluation of the repair to be completed ( % 0.00) My contract calls for a $ ( % 0.00) deductible and that is what I paid ( % 0.00) Car Shield is an honest insurance company ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , It was handed in fast, courtesy, and professional way ( % 15.00) By one person who keep in contact with me and my spouse ( % 0.00) He even took the time to give us a returned call after discussing matter with his manager to let us know the outcome ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Very pleased with services I received in reference to my monthly payment ( % 65.00) I have and will continue to recommend family and friends to your company for additional warranty services on their auto ( % 0.00) Thus far, I have been very pleased with the services ( % 37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I just informed CarShield that I did not own that car any longer because I trade it in for a better car ( % 10.00) I am very happy that I have car shield and I recommend car shield for everyone ( % 100.00) I would like to thank you very much for everything that you do ( % 26.00) And I would recommend car shield to all my family and friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , NOTHING DONE OR NEEDED AT THIS TIME ( % 0.00) The price for this was really great ( % 80.00) I hope to be able to get it on all my vehicles soon ( % 50.00) I was watching the advertisement on tv and I really liked it ( % 60.00) I call and the gentleman I talk to was really respectful ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Accuracy, dependable ( % 0.00) Quick with responding to auto repair shop to do repairs ( % 33.33) It has been a while since I've used warranty ( % 0.00) Can't remember if I had to get a rental or not ( % 0.00) Everything was simple when the auto repair shop called and follow the steps ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Was expecting it to take a while to get signed up ( % 0.00) He was quick efficient and extremely knowledgeable and even though I was miles away from my vehicle he knew I could find the info I needed in my insurance app for the vin number ( % 10.42) Even though I was in a hurry he really made the sign up quick and painless ( % 26.67) Seemed to know the policy well and could answer all the questions I had and very professional ( % 13.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , My car was hit and totaled by insurance co ( % 0.00) Inspection ( % 0.00) On July th at : in the morning outside of my house on the street while I was sleeping ( % 0.00) If I pay in advance I should be getting a rebate ( % 0.00) My account is paid on the th of each month ( % 0.00) Thank you ( % 0.00) Signed Michael ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , My car is currently being repaired ( % 0.00) My Nissan dealer and Car Shield is approving it ( % 0.00) Car is in need of a new transmission and I took it to Nissan dealer for service ( % 13.64) They did a diagnostic check in the car and it needs a new transmission ( % 13.64) Carshield is in the process of approving it ( % 0.00) Thank you very much Car Shield ( % 26.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Wanted to know coverage on my engine ( % 0.00) Gave me the information that I needed and was very pleased ( % 65.00) I have a problem with my vehicle and this will be the first time I have had to use the service since I have had it ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Customer service was very courteous and helpful ( % 78.00) Would consider for future use ( % 0.00) Personnel from sales to customer service have been very courteous and helpful ( % 78.00) To me Car Shield offers so many service for your money (towing, car rental, etc,) which makes it a good value, ( % 43.33)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Just needed to get information in the mail ( % 0.00) I wanted to get this insurance from the the different ads on TV ( % 0.00) I felt this would be a good insurance to get since I did not have a car extended warranty ( % 70.00) From the TV ads it looked like a good investment with honest people ( % 65.00) I would recommend it to others ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I think number five is a very grating rating ( % 20.00) What more can you wish for? The person I talked with was very well informed and helped me resolve the subject issue completely ( % 15.83) I was very pleased with the company's response to my issue ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , The order was to cost $, ( % 0.00) ( % 0.00) I submitted my claim to Car Shield, car put me in a rental wild ( % 10.00) My car was being repaired and deductible was only $ ( % 0.00) and I was back in my own Vehicle ( % 30.00) Thank God for car shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Customer service was great and helpful with what I needed help with ( % 80.00) I would recommend Car Shield to my family and friends ( % 0.00) The person had a answer to all of my questions I had to ask the customer service person ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Oil sensor went bad as part of engine and I called Carshield and told them what my mechanic told me ( % -70.00) After a week they fixed my car ( % 10.00) Had mechanic call carshield but was told carshield didn't cover my engine's oil censor ( % 0.00) Carshield needs to explain to customers what they cover in more detail ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Continue coverage to the car I purchased through Carvana ( % 0.00) Both cars didn't have the need for major repairs, but I feel safe that I have this kind of coverage if I ever need anything repaired on my vehicle short of the regular car maintenance ( % 23.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , My car "MIL" emission light/gas fuel came on so I took it to Meineke and contact Car Shield ( % 0.00) The auto shop told me it was a recall matter and that I had to take it to the dealership ( % 0.00) Car shield did not have to approve for any service in this matter, but they did provide a tow pickup from the auto shop to the dealership that was no money out of pocket for me ( % 0.00) Things all worked out at the end and I'm glad my car is doing well ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Becca was super to speak with and certainly knew all my answers before I could ask the questions ( % 27.38) Certainly a great asset for Car Shield ( % 80.00) Are you listening Car Shield? Certainly a great asset for Car Shield ( % 80.00) Bill ** Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Excellent experience ( % 100.00) Service was excellent as always! The information was relevant, everything was accurate ( % 60.00) New information for a new contract was well presented and made sense to purchase for my pickup ( % 13.64) Their responses to claims have always been good and highly recommend them based on affordable prices and coverage ( % 43.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Just giving me information on the different policies was great only for her teaching me what all I have in my policies ( % 26.67) Her voice was very friendly and wanted ( % 48.75) She had not rushed the conversation which made me able to take my time making sure I had not forgotten anything ( % 50.00) Only to call back and get someone different ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I was worried about the coverage and the representative listened and answered all of my question including sending me a copy of my contract ( % 0.00) I can say that the dealer was not helpful while the rep clarified the benefits in my contract ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I enjoyed the agent that helped me with my wife's Car Shield change of address and banking process with a new credit card ( % 31.82) I'm my wife's "manager" as the computer work intimidates her ( % 0.00) As a result, I get all services arranged for her via the computer for her monthly payments ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Deleted old car and added new one ( % 11.82) The agent was very helpful in securing for me the best rate available ( % 53.33) She was very knowledgeable and seemed to really care about her job ( % 20.00) She was a real credit to your company ( % 20.00) I hope you have more like her ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , My car had been in the shop for days waiting on someone to come out and look at my car ( % 0.00) When did arrive he denied my claim ( % 0.00) When I spoke to one of your CSR he stated that it should be approve with no problems ( % 0.00) I thought I enrolled in a good extended warranty company ( % 70.00) I am very disappointed ( % -97.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Towing service came & got to the shop right before they closed, thought they would come sooner, driver did not respond to calls, or text messages ( % 9.29) They were fast & efficient getting the car ready for the towing ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , My VISA CC Company was goofed up and Car Shield did not freak out and cancel my coverage or try to add ** charges to it ( % 0.00) The Car Shield employees were very nice, professional and understanding of the situation ( % 44.00) Great job! Thank you and thank you for hiring and training such good employees! Sincerely, ( % 59.38)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Thanks so much CarShield, it has been a Journey and a rough ride so far, but thanks to the representatives I have spoken with to handle the situation ( % 12.00) The ongoing situation with the inspection and the adjusters, have been a process, but we have got so much done far, but thank you so much ( % 16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Your office staff was extremely helpful in resolving my request for a hard copy of my new insurance policy ( % -9.34) I'm sure that I will receive it in the mail in an appropriate amount of time and look forward to reviewing its content as it applies to my car repair needs ( % 50.00) Thanks for your assistance on this matter ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , It's the best service I have ever had in ( % 100.00) I don't have internet service so it was very helpful to talk to someone I could trust ( % 20.00) I hope I never have to use you as but it's nice to know that I'm covered ( % 60.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I did not have an order or order number ( % 0.00) I had several questions and the professional that answered the call was courteous and courteously answered all of my questions ( % 32.50) She was on task and was a pleasure to work with ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Very nice and helpful, asked questions and was understanding of my issue ( % 78.00) , Listened and communicated well ( % 0.00) ( % 0.00) It was a pleasure to return ( % 0.00) I was in a hit and run car accident and ended up cancelling my coverage, my agent made it easy to get signed back up ( % 21.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Very slow turn around time fixing my transmission ( Rogue) ( % -39.00) Is this some kind of game being played on me and the repair shop? Also, the rental car policy needs revamping ( % 10.00) The number of days allowed does should equal the number of days from the ok for repairs ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Reducing coverage because I sold the vehicle ( % 0.00) ( % 0.00) Car Shield was outstanding once I got to a representative who worked my action ( % 30.00) The representative was attentive and pleasant to talked to about my call ( % 56.67) Nice job ( % 60.00) I would recommend Car Shield as an alternate to dealer warranty ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , All questions were answered and I purchased after exploring other companies and prices ( % -12.50) This seemed the best by far ( % 55.00) The lady was extremely helpful and explained everything ( % -12.50) Great experience ( % 80.00) I would recommend this company to others ( % 0.00) Hope I never have to use it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I called today to have my policy with Carshield cancelled ( % 0.00) Customer service personnel were very helpful and courteous ( % 40.00) I cancelled the policy because we purchased a new vehicle but if needed be, I will insure with them in the future again ( % 6.82) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , The employees are always so energetic, happy, and helpful! I would recommend Car Shield to all my friends and family ( % 75.00) I’m happy I made the decision to give Car Shield a try ( % 80.00) They are easy to get in touch with, and get you the best price! ( % 71.67)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , CarShield provided a very fast and efficient service ( % 26.00) Nobody initially wants any surprises especially when their vehicle breaks down ( % 1.48) Car-shield has provided for me a sense of security and well-being ( % 0.00) Thanks-again! CARSHIELD ( % 0.00) *The Diamond Coverage covers main internal parts to include components with the engine and transmission ( % 8.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Representative was very helpful, and mentioned there would be no problem with any coverage or service because my name was also on the policy that we took out, which eased my mind that it would not change anything that we had originally applied for ( % 28.75) I would recommend Carshield to anyone I know ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Just got back to work and behind in my monthly payment ( % -20.00) And Car Shield is working patiently with me, so I can get my account current ( % 0.00) They are amazing! They really care about their customers ( % 47.50) From Day one they really let me know I was valued ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Everything went well ( % 0.00) I called ahead of time to let them know that my vehicle was going into the shop and a gentleman that helped me was very understanding and he complimented me on letting him know that the car was going to be in the shop shop ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I need to Change my payment method because I was using a credit card ( % 0.00) Changed to my debit card, ( % 0.00) The agent was very helpful ( % 20.00) The change will take place on Sept , ( % 0.00) The agent knew his job and it took no time to change the payment method ( % 0.00) Glad I chose Car Shield ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Needed tow to have car sent to a shop that you deal with, had to find someone that would tow for the amount you were willing to pay ( % 25.00) Next I had to wait to get a rent a car because shop could not get to my car until Monday to do the diagnostics even though you were given that by previous shop ( % -8.33) Have to pay out of my own pocket if car is not done by your time even if the shop is behind and can’t get my car done for me to have ( % 10.00) Not happy with this, will keep coverage until I find something else ( % -40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , They were very helpful and friendly!! They answered all of my questions and were able to tell me what the next steps were to begin my claim ( % 32.15) They also explained what the mechanics would need to do to get the claim filed as well ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , So far I have been very please with people that I have spoken to at Car Shield ( % 15.00) Very nice and great listeners ( % 79.00) They let me know what everything consisted of and how everything works ( % 0.00) I would definitely recommend this service to friends and family ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Operator was very helpful ( % 20.00) ( % 0.00) questions I asked about my coverage, went very helpful ( % 20.00) I understand it is very important to keep your car covered at all times to maintain any major car trouble with our Chevy Trax, it is guaranteed CarShield can be one of our best decision we made to maintain our Chevrolet Trax ( % 34.56) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Great customer service to put us at ease as we are getting used to having this coverage plan & learning the ropes since we were use to paying for all expenses out of pocket ( % 80.00) We saved $ at dealership, thanks! ( % 25.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Needed a tow for my dead car and was quickly sent out and taken to my repair shop ( % 6.67) They will call Car Shield when the car is repaired and will keep in touch for any additional needs I may have ( % 0.00) Thank you for the best company and staff, ever ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Service was second to none ( % 0.00) Service by your representative very, very good ( % 91.00) Please keep up the good work ( % 70.00) I would tell everyone about your service ( % 0.00) If I have to stand by a company ( % 0.00) It would be CarShieid? There is nothing bad I could not say about CarShield ( % -70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , When driving my car on / a message came up on my dashboard that there was a battery problem ( % 0.00) I went to my car repair service and they told me that my alternator was not working to charge my battery ( % 0.00) I had to replace both and was happy when CarShield covered the alternator! They saved me close to $ ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Response is too slow when a claim is filed ( % -30.00) This is the rd time that my vehicle has been in the shop for the same problem ( % 0.00) A customer shouldn’t be without their vehicle any longer than a week since policies will only cover days of a rental vehicle ( % 0.00) I have been without my vehicle for over months this time around ( % 0.00) Stop going the cheapest way around ( % 0.00) Go with what the OEM recommends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Nathan was very helpful and offered discounts that align with my budget ( % 20.00) Side note: He did mention he would send a follow up email with certified automotive shops that are Carshield compatible in my area in case I need to file another claim in the future but I have yet to receive the list of locations ( % 0.00) Otherwise customer service was great ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , The representative I spoke with was very professional, kind, friendly and helpful ( % 36.83) She answered all of my questions about cancelling my contract and also advised me how to reinstate the contract if we decided to do so, and if we bought another vehicle she gave me the number to call to add the new vehicle ( % 13.64) She also expressed how sorry she was to lose me as a customer ( % -50.00) Thank you Car Shield for great customer service ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Professional customer service ( % 10.00) I spoke to representatives ( % 0.00) Very knowledgeable and offers a good plan for what I was looking for ( % 33.33) Hope to keep this plan for a while and answer every question I had ( % 0.00) Uri was very polite and professional understanding my concerns ( % 15.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Car totaled ( % 0.00) Getting CarShield back when I get my next car ( % 0.00) ( % 0.00) CarShield is a company I would recommend to my friends and family ( % 0.00) As soon as I get a new car I will be getting CarShield again ( % 13.64) Customer service comes highly recommend ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , The young man that assisted me was very personable and knowledgeable ( % 15.00) I appreciate his expertise and pray he will stay with the company a long time ( % -5.00) Having such persons employed gives me confidence in the company itself ( % 0.00) Any and all persons dealing directly and indirectly with us customers, is a direct representation of the company as a whole ( % 13.33) Car Shield, thank you very much ( % 26.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I do not have no questions at the time so therefore is when I get some I will let y'all know and let my friends and family know that they should choose CarShield because it's a good thing to have to cover your car so I'm very pleased with the outcome of it so thank you all once again for letting me be a client ( % 67.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , My coverage is fine, but I thought I had more coverage than I do ( % 45.83) I am satisfied with the repair coverage that I am getting ( % 50.00) I have recommend CarShield to my brother to contact the company for a quote ( % 0.00) Thank you for your service ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Car was at repair facility from Tuesday until Friday ( % 0.00) Inspector left cryptic message, did not identify himself by name and said the claim was denied due to not meeting grace period of days ( % -6.25) When I signed up the representative never mentioned the day period, only said: days and miles which I did meet ( % 0.00) The last person I spoke with arranged for vehicle to be towed to another repair facility where it is currently being worked on to fix the water pump ( % 0.00) Far too many stipulations ( % 30.00) ! -page contract ( % 0.00) Ridiculous ( % -33.33) ! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I was not happy with the service I received ( % -40.00) The mechanic also said the rep ( % 0.00) Was rude to him ( % -30.00) He said Bobby was extremely nice and helpful ( % 60.00) I have a question regarding my denial and I couldn't get to anyone who could explain ( % 0.00) The lady I spoke to was stuck on one part which was AC compressor is approved but compressor clutch isn't ( % 0.00) I understand that but I had a few questions which she would not listen because all she kept saying was the compressor clutch wasn't covered ( % -20.00) I am soooo close to closing this account if this is what I have to deal with in the future ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Good staff, very helpful and friendly ( % 42.50) Service is great ( % 80.00) Answered my phone call right away ( % 28.57) I was asked if I needed any further assistance ( % 0.00) The rep was very courteous and polite ( % 78.00) I will be happy to recommend to others ( % 80.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , My experience with the gentleman was very good ( % 91.00) He knew just what I needed and he made sure that I honestly did everything he was saying ( % 55.00) He really cared about me and listen to me and he cared about and listened to me ( % 20.00) He understood me and made sure everything will be all right ( % 39.29) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Inquiring about letter sent from Carshield ( % 0.00) Questions were answered ( % 0.00) Letter sent in error ( % 0.00) Requesting correct in last name from ** to ** ( % 0.00) Have not utilized account for any repairs as yet on both vehicles covered by plans for our vehicles ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I asked were my air struts covered on my car ( % 0.00) The representative was so RESPECTFUL and answered my questions and I would refer other people that I know to get CarShield and how helpful they are and they are there when you need them ( % 18.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , My back window control started smoking ( % 0.00) I couldn't get through to my primary insurance company ( % 40.00) I called CarShield and they got my car towed and to the shop within minutes ( % 0.00) ( % 0.00) ( % 0.00) Thanks again CarShield ( % 20.00) This happened Thursday morning and I'm just now getting through to my insurance company and still no help or luck dealing with them ( % 0.00) Time to switch auto insurance ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , My battery was dead, I call CarShield ( % -20.00) I was told someone would reach out to me in about minutes ( % 0.00) After minutes I heard nothing, I called back and was told ( % 0.00) ( % 0.00) They are working on it ( % 0.00) ( % 0.00) But, the dispatchers were handling people on major roadways and because I was in a parking lot, I was not high priority ( % -0.88) I waited another mins, called back ( % 0.00) ( % 0.00) No one had been sent ( % 0.00) ( % 0.00) By this time my spouse got home and came and jumped my car ( % 0.00) ( % 0.00) ( % 0.00) I'm going to cancel this plan [have my bank stop any withdrawal from CarShield] and go with another company ( % 0.00) ( % 0.00) CarShield is famous for not paying customer claims as well ( % 50.00) ( % 0.00) I'm done with this scam of a company ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I called regarding my BMW X for issues ( % 0.00) The customer service representative provided prompt and courteous assistance ( % 60.00) I hope the problem gets resolved soon ( % 0.00) The inspector has not been out to look at the vehicle ( % 0.00) I would love to give great recommendation in the future ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I was so very pleased with how fast my car was serviced after calling in my claim for the repair of motor mounts fixed ( % 31.67) I was so amazed with how fast the process took ( % 20.00) I have recommended CarShield to my friends and they are pleased also ( % 50.00) Thank you CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , It was a GREAT experience! Among the best of the best! Very easy to understand! Friendly, kind, smart, thoughtful, I ended up with everything I need and will ever need to keep my car for a very, very long time! ( % 57.91)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I brought my car I had a towed to Messenger Chevrolet and it's sad and the dealership for days and they told me the car only needed a battery ( % -25.00) I did research on my technician for years and I'm still a technician in Florida at this time and I turned around and told him that I have an outside warranty company ( % 0.00) I told him it was Car Shield and they never connected with car shield because they couldn't verify the concern or I didn't have no DDC codes and with a battery nobody covers the battery so the car is at and I instructed them to change the battery, change your crankshaft sensor which was bad and do a fuel pressure check coz I wanted to see what the readings were ( % -70.00) They did what I asked ( % 0.00) They called me to follow ( % 0.00) They said the car is ready ( % 20.00) I took the car and I have no problem ( % 0.00) I had the car shipped from Long Island New York to Florida ( % 4.32) Now I have the car ( % 0.00) The car runs excellent ( % 100.00) I sent the bill and the bill for the towing by fax to carshield and I still have no answer ( % 0.00) At least give me some sort of answer ( % -30.00) I've been totally stressed out about this ( % 0.00) I've been paying car shield for almost two and a half years and when I needed help nobody helped me ( % -16.67) I had to pay out of pocket myself ( % 0.00) I spoke to one of your people named Ken and I told him what my situation was and he told me how much they're going to going to pay me a partial amount for the towing and since then I haven't heard nothing yet so please at least give me some sort of information what car shield is going to do or not to my email address is ** ( % -6.67) Thank you ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Agreed approved amount on ** $ ( % 0.00) was not paid, WHY Amount was agreed with the repair facility and I agreed on Out of Pocket amount ( % 0.00) I spoke with Supervisor Claims Margrita She promised to contact the Adjuster and come back to ( % 0.00) Still waiting ???? ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Car need a check-up, mechancial issues ( % 0.00) Routine check-up on front wheel drive pulling with part not up to par ( % 0.00) Check suppression system and motor needed a routine check up ( % 0.00) Oral check-up for break down on vehicle that cause too many problem for driving condition ( % 17.22) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , The representative was helpful in helping me to get my bill paid ( % 0.00) I noticed my bill had not been paid, so I called to see what the problem was ( % 0.00) I had forgotten that my Credit Union had to cancel my card on file because it had been tampered with ( % 0.00) So I had to replace it with another one ( % 0.00) She said it had declined the one on file ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , The reason why I left was because after reading the reviews on BBB, I thought if anything happened to my truck I would have to fight for them to pay ( % 0.00) I was hesitant to sign up originally but this was a smart idea to leave ( % 29.46)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Car Shield covered all but $ ( % 0.00) on a $ ( % 0.00) radio repair ( % 0.00) I also took it to my Cadillac dealer of choice ( % 0.00) I highly recommend if your car is out of warranty to get Car Shield ( % 16.00) They are just what the doctor ordered ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Professional and Courteous: I was very please in the manner my call was initially received ( % 22.50) And transferred to the proper department and personnel to handle my concerns and needs ( % 0.00) Like was my funds to activate the warranty properly received, and my policy activated, what is the life expectancy going to be? As well as the payments dates, providing you with my checking routing number and account number ( % 0.00) Plus requested a written document showing what coverages that are authorized ( % 0.00) These things were handle and answered fully ( % 0.00) I'm well pleased ( % 50.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Excellent so far ( % 55.00) Started rocky but ended up right ( % 28.57) The policy is well worth it and I will recommend Car Shield to anyone I meet ( % 30.00) I am even trying to get my daughter and grand daughter to sign up ( % 50.00) I think your agents are excellent and very knowledgeable ( % 60.00) Very polite and courteous ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Both of the gentleman that I spoke with were very helpful ( % 20.00) They were courteous, informed, trying very hard to work out all of what might be the best package available for me ( % 40.52) I’m happy you’re looking out for me and my family and maybe I can get your service ( % 80.00) I’ll keep you posted ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Had question about coverage, Rep was very pleasant and knowledgeable ( % 95.33) Though my needs were not covered the rep explained in detail the reason why ( % 0.00) I would have liked the service to be covered but did understand for age of car I was offered a reasonable service ( % 40.00) I have coverage on another vehicle and a service I needed recently was covered and I was pleased with the ease of the process ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , No complaints, whatsoever ( % 0.00) Payment person was especially helpful and friendly ( % 18.75) Extremely professional and pleasant ( % 41.67) It was a pleasure working with her to resolve and update the payment information ( % 0.00) Looking forward to utilizing the service and reaping the benefits of the coverage ( % 0.00) Nothing more to say here ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , The young lady was super nice in helping me with submitting a new form of payment ( % 29.24) The monthly payment I submitted had expired so I changed it to a Bank account ( % 0.00) Again the young lady that help me was very nice ( % 44.00) She was doing her job but it was the way she was doing it ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I was well pleased with the professionalism and altruistic service presented, hopefully as our relationship grows we can experience greater opportunities ( % 50.00) Thanks for your favored response ( % 50.00) Though I had doubts as to my need of your services at this time, your agent was able to enlighten me to your guaranteed commitment and satisfaction with any furète needs that might develop ( % 50.00) A added miles prerequisite miles and a deductible that’s reasonable sure captures one attention and amicability ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , They handled everything in a timely manner ( % 0.00) They did not waste my time on things that do not matter ( % 10.00) ( % 0.00) I was back on the road in no time ( % 0.00) They did what they said they would do ( % 0.00) I was pleasantly surprised ( % 10.00) I would recommend them to anyone ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , CarShield is a very professional company ( % 13.00) They understood my needs and concerns ( % 0.00) They quickly assisted with my auto repairs ( % 33.33) They quickly analyzed the dealership invoice and checked each repair item and returned the dealership representative's call to authorize the payment ( % 33.33) Thank you CarShield for your support ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Checking to see if my waiting period was over and if I could file a claim ( % 0.00) My mileage hasn't reached miles yet ( % 0.00) So I couldn't file yet ( % 0.00) But they did lower my monthly payment ( % 0.00) So that was very nice of them to do that for me ( % 78.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , The start of my notifying you was a nightmare ( % 0.00) Parts not ordered then when I told the service rep that the mechanic would get the piece the department that Nb orders told my mechanic they were sending this was Monday after I spoke to them and said above ( % 0.00) On Tuesday when I call the mechanic he still was waiting for product !!! that I told you send him he was to get ( % 0.00) He Left for vacation today but after much stress and calling your reps I final spoke to a rep I believe Carlos? That figured the problem out, gave me what I should pay and was calling him back!!!I arrived at the mechanics last night at : ( % 5.00) The car was still up being fixed ( % 10.00) Waited til : and the piece was missing filter so I still have no air condition and the car has to go back in days when he returns!!! I am a sick, senior and have several Sei tor appointments that now I am unconvinced because your staff messed up!!!’ Thank God Wednesday I got d as one one that knew what they were doing!!!! th time service was great ( % -2.29) The other Days need training and more communication skills ( % 18.75) Kathleen ** Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I was pleased with the response from the agent who assisted me ( % 50.00) Very professional and sympathetic to my needs ( % 31.50) The car dealership will contact Carshield in order to complete the task of repairing my vehicle ( % 10.00) And to set up a car rental while my car is being repaired ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , To: Car Shield, Customer Service,Hi!I just want to take the time, and, say: Thank You for your prompt respond, and, acceptance the cost repair for my Car needs ( % 0.00) You have help me a lot by getting my Car back to run at not high repair cost that we're paying for my pocket without having you covering % of the Cost ( % -4.00) Thank You ( % 0.00) Michael ** Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Professional and accurate with great attention to detail and concern for my needs ( % 43.33) I am clear that buying a used car and then having this coverage is perfect and saves money and provides peace of mind ( % 55.00) I will continue to be a customer and take advantage of the great program and coverages ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , My experience with the company that I had taken my vehicle to ( % 0.00) Great in detail with the repair information, explained every repair totally to me ( % 40.00) Car Shield was excellent, customer service, claims and also the sincere help that was given to me ( % 75.00) They understood all of my questions ( % 0.00) Great Job ( % 80.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Cooperative! Professional! Thank you for a satisfying experience through the entire event with my car's unexpected big mechanical failure ( % 6.81) Of course, I depend on my car every day ( % 0.00) I didn't expect total cooperation; but, I got it! I will recommend to friends, for sure! Thanks, again! ( % 29.17)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I called just to find out what amount was paid to the dealership that fixed my A/C ( % 10.00) The information was not available at the time I called so I will try again ( % -20.00) Glad I had CarShield so now I have cold air again! ( % -12.50)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Customer Service Rep Natalie is a great representative for your company ( % 80.00) She listens, emphasizes and works with the customer in all ways possible to keep the customers from leaving for another service and ensures why Carshield is better than Endurance, and other car services that are trying to top Carshield ( % 21.88) It is representatives like Natalie that makes customers come back to stay ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I got denied service but was offered a discount ( % 0.00) The lady on the phone was very helpful and accommodating ( % 20.00) I think they need to rewrite the rules to include engine bolts ( % 0.00) As far as I am concerned they are part of the engine ( % 10.00) I would like someone to explain to me why they wouldn't cover bolts on covered items ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Very satisfied ( % 65.00) I sold my truck and bought a new one so I needed to cancel my order ( % 13.64) When my warranty runs out I will be contacting you again to get an new warranty ( % 13.64) We all hope that we will not need to use the warranty but it is nice to know that it is there in case we need it ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , When I went to Gray Dodge in Stroudsburg, Pa ( % 0.00) There were posters stating that they don't accept CarShield ( % 0.00) I ask them why and they said they had a bad experience ( % -70.00) I must say your customer service is top notch ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , The lady who served me was very personal and really took care of all my needs ( % 10.00) Thank you for the wonderful service that I received ( % 100.00) Was really satisfied with the service that I received ( % 50.00) Will definitely recommend to my friends to get CarShield themselves ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , The guy has no idea what he talking about ( % 0.00) Africa parts for my car then trying to force you to put mileage and I’m telling him I’m grieving and watching my mom ( % 0.00) No respect to understand people ( % 0.00) I told him, "Can I get a call in months when I’m better? I can drive to , miles and back no issues but can’t do it right now ( % 26.19) " They very pushy to take your money and make your drive when right now it’s not the time ( % 24.29) Told him to call me back in months np to do miles on car ( % 0.00) I don’t need you guys ( % 0.00) I have money for customizing my car so stop with trying to make someone feel bad if they don’t take your coverage ( % -70.00) They will be screwed ( % 0.00) No thank you ( % 0.00) I won’t be screwed 'cause I didn’t choose you ( % 0.00) I’m glad ( % 50.00) Bunch of scammers ( % 0.00) Worse place ( % -40.00) Very pushy ( % 20.00) He went from monthly to monthly ( % 0.00) This place desperate for customers ( % -60.00) No contract ( % 0.00) All they need is k people ( % 0.00) They makes a lot of money ( % 0.00) Don’t fall for this scam ( % 0.00) If they wasn’t a scam they would understand others ( % 0.00) They're a cold hearted people calling me from the Midwest ordering parts from Africa ( % -60.00) Scammers ( % 0.00) Africa has nothing but diamonds ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , CarShield associates have been very helpful in facilitating my needs for my car to be examined at the Kia shop ( % 20.00) Thanks again ( % 20.00) I just need to find out how I go about renting a vehicle while my car is in the shop ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Was just a question, asked if my coverage gets a upgrade or reduced price in coverage for having a new mile motor installed on my truck at my own expense since it gave up the ghost before it met minimum requirements for coverage ( % 36.82) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Didn't realize the wrong bank information was being used to process my payment ( % -50.00) Customer service rep was very helpful ( % 20.00) And resolved my issue quickly ( % 33.33) Answered all and any questions I had ( % 0.00) Appreciate being able to speak with a live person ( % 31.82) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , This lady needs recognition for how she handles her or rather “Your Clients ( % 0.00) ” She saved my day and this entire experience of my claim she did what no other employee did or cared to do ( % 3.13) She needs a promotion or something honestly ( % 60.00) Simply because every other employee I spoke to was of no help AT ALL! She made my day and I will continue my payment for service because of Mary ( % -7.81) Thank You Mary! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Just want to say that I'm very satisfied for the service I received from CarShield for the time that I had it ( % 65.00) I had to cancel my contract because I trade in the vehicle however I will contact them in the future to sign up again when I need it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I could not locate my membership information and the representative was extremely helpful ( % -12.50) She agreed to email the information to me ( % 0.00) She also said she would mail me a copy of my contract and policy so I might know what is covered ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I would like to thank the representative who helped me out CarShield ( % 0.00) I must have understood wrong but I was under the assumption that I would purchase the warranty the following month ( % -25.00) They were very kind and refunded me my money ( % 78.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Our car was in the shop over weeks before approval was given costing us over $ for a car rental the st weeks ( % 0.00) We were without a car for over a week because nobody contacted us for records of our car service records ( % 0.00) Had I not initiated a call to CarShield for a status update we would, I'm sure, still be stranded ( % 50.00) As it was, we only received $ rental refund ( % 0.00) Very unhappy ( % -78.00) The rates we were charged were set up by your company ( % 0.00) Mayre ** ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , THIS Rep knew what she was doing ( % 0.00) ( % 0.00) ( % 0.00) unlike the rep I spoke to or days ago re ( % 0.00) a compromised CC ( % 0.00) It's a shame it took TWO calls to get it right ( % 28.57) st rep told me it was taken care of but obviously was not ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I called today to update information on my vehicle under coverage, the agent quickly updated my information and resolved my questions, very simple to do and I was not hold forever like many other companies I call now ( % 17.71) I would recommend CarShield! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Great customer service ( % 80.00) Thank you for taking the time explaining my contract ( % 0.00) Cynthia was very professional and polite ( % 13.00) I’d highly recommend CarShield to the rest of my family ( % 16.00) Thank you again ( % 0.00) For helping me with this issue my car has been sitting at Hyundai since April and I’m frustrated that I have no claim open till this date ( % -35.00) I appreciate your wonderful service in helping me understand my contract ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , The ONLY place I've used this card in the past year is with CarShield ( % -12.50) Want your company to that someone tried to use my card at a Best Buy but was going over the card limit so transaction so made made ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I spoke with an associate concerning my contract ( % 0.00) I am very pleased with the service received and the associate's knowledge of the product and courtesy ( % 65.00) I asked questions to guide me through having my vehicle services ( % 0.00) I have a greater understanding of my policy and any expenses that is my responsibility ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I only made a phone call to inquire about service ( % 0.00) The person I spoke to was very kind, polite, and helpful ( % 78.00) At some point and time, I will have to take my vehicle in for service ( % 0.00) I'm just trying to work out the details of getting a ride from the dealership back home ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I had a very good experience ( % 91.00) I have no complaints ( % 0.00) I would recommend Car Shield to all my friends who have a car ( % 0.00) They really have your back when you have any car problems ( % 10.00) For me that's a very good thing ( % 91.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , This is the first experience I have had with CarShield and I am hoping for a great time ( % 52.50) This is my first time I have bought after market coverage and I see the Ads so often, I thought I would try it and after talking to your agent I think I made a good choice ( % 47.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Work was done fast ( % 20.00) The job was done right away ( % 28.57) I didn't have to wait weeks to get my car back ( % 0.00) The Customer Services was right on point ( % 28.57) I didn't have to keep asking questions regarding how long it will take before my car is ready ( % 7.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I changed my account and debit card recently and was checking if the right information was recorded in your records ( % 14.29) I was pleased with the agent with whom I talked and my questions were answered quickly and I rated it a ( % 41.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , My Jeep required service and I called Car Shield ( % 0.00) My needed repair was covered by Car Shield and I’m back behind the wheel of my vehicle…I am extremely satisfied with Car Shield and will definitely recommend this service to my family and friends ( % 2.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Very Professional and forthcoming with info on filing claim, how to go about it, and who to use for the repair ( % 13.00) Spoke to a CSA earlier who was as proficient in automobile lingo and was of no help at all ( % 0.00) After requesting to speak with someone who was more knowledgeable; she gave me the impression that she was incapable of doing that ( % 50.00) Decided to call back and spoke with ISSA ( % 0.00) Unfortunately He is not able to answer all the calls but, he should definitely be training others on how to handle the clients ( % -12.50) People takes their cars seriously and it is one of the reasons CarShield has the clientele that it has ( % -33.33) Really appreciate this CSA for answer my called ( % 20.00) Very please with the info he provided in such a short period of time and his thoroughness ( % 6.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , She was very polite and knowledgeable ( % 20.00) I needed a direct answer concerning warranty coverage and prices, I asked questions and she provided answers for me, that were satisfactory for me ( % 10.00) Excellent Customer Service Skills ( % 100.00) I would definitely recommend Car Shield Coverage ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , The rep who assisted me was excellent ( % 100.00) I had made several calls but did not get any assistance from anybody ( % 0.00) Please caution all those who had attended me ( % 0.00) I am very satisfied with the last representative who serviced me ( % 32.50) I will still come back to you when my car gets older ( % 8.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , So far so good ( % 40.00) I have not had anything go wrong with the car so we will see, but so far they have been really professional and nice ( % 7.50) I updated the mileage on my car and it was easy and quick ( % 38.33) They gave me all the information I needed ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I am going to tell everybody that they need Carshield's coverage for their vehicles because Carshield's is the best way to go ( % 100.00) Fast service, dependable and on time, thank you Carshield for being a reliable company ( % 20.00) You are the best ( % 100.00) I am going to be with your company in the future ( % 0.00) I thank you again ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I'm a first time user and received patient, clear answers regarding my needs and then made an appt for AC repair early next week ( % 11.25) Your representative did a terrific job and she should be commended ( % 0.00) I am so far a very satisfied customer ( % 37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Very good company and valuable for those out there that have a hard time affording car repairs ( % 30.92) In these times of hardship and despair, this is an awesome way to help any one person save money and not stress out with this crazy pandemic going on in the world ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Added a second vehicle to CarShield warranty ( % 0.00) Representative was very nice ( % 78.00) Reviewed my plan and answered my questions ( % 0.00) Price is good for the coverage for vehicle ( % 70.00) Auto rental and road side assistance is included ( % 0.00) Keep receipts if doing the work yourself ( % 0.00) Do not need to have dealership change oil ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , After two months of service ( % 0.00) I had an A/C coolant leak ( % 0.00) So I took to the dealership and gave them my CarShield information and everything was taken care of the next day ( % 0.00) I am very satisfied and grateful to come across Carshield ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I look forward to CarShield serving my every auto need ( % 0.00) My prayers are stronger ( % 0.00) I like the Mr ( % 0.00) Biggs commercial and Ice cube ( % 0.00) I can rest assure knowing that if I break down on the road I can call car shield to tow me and my vehicle ( % -15.56) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , CarShield has guided me to get my car fixed, In the greatest manner possible ( % 36.67) They are kind and well mannered ( % 60.00) My car needs a transmission and a thermostat amongst other things ( % -12.50) I would definitely recommend them to other customers ( % -6.25) I love the fact that they work with you under rough conditions ( % 20.00) My car is my life ( % 0.00) I live my car dearly, she is my baby ( % 13.64) ( % 0.00) ( % 0.00) lol ( % 80.00) ( % 0.00) ( % 0.00) and I'm so grateful to have her ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I am not happy with Autoshield/Carshield ( % -40.00) You guys take y'all time on fixing vehicles and y'all don't honor y'all contract ( % 0.00) My car was at the repair place for almost a month for y'all to tell me that I have to pay out of pocket more than my $ deductible ( % 50.00) This is my last month with you all and I wouldn't recommend y'all to nobody ( % 0.00) Thanks for nothing ( % 20.00) Don't tell y'all contract holders to take their vehicle to any repair shop if y'all are not going honor the contract and they have to pay more than the deductible ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Very friendly and helpful ( % 48.75) Cheerful when answer the phone ( % 40.00) Made me feel comfortable in my request ( % 40.00) I feel comfortable in calling ( % 40.00) If I need to call for a question about my policy the Ladies I talk to had a very nice tone of voice ( % 78.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , As a new customer I am satisfied so far with CarShield customer service ( % 24.55) As a retired customer I hope this policy will work for me ( % 0.00) I selected car shield because of the TV ad by Ice-T ( % 0.00) This is all that I can say about this service at this time ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Upset with claims procedure which needs an inspector for verification (-) days out ( % 0.00) Need for additional pictures that are virtual duplicates of what the inspector submitted!! Inconvenience of loss of vehicle, involving re-inspections, approval, parts ordering, and fitting into scheduling for work to finally get done!!!!KEVIN ** Read full review ( % 28.33)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , As a fiduciary financial advisor I would recommend you AVOID this company at all costs ( % 0.00) Typical insurance company ( % -16.67) My clients will not fall for this scam ( % 0.00) Fancy marketing is all this place is ( % 0.00) weeks, no response ( % 0.00) Rope a dope ( % 0.00) Don’t be a dope like me even though I was smart enough to get an extended warranty on a vehicle I love and take such good care of ( % 28.29) I will be suing ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , My old credit card was expired and I needed to update their system with new credit card information for future billing cycles so I would not have an interruption to my service ( % 7.88) The person I talked to was very helpful and reminded me of the phone app that I could use to see my coverage ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Very nice, sufficient and helpful ( % 78.00) She helped me get my car towed after having to call back ( % 0.00) Somehow my tow request wasn’t in the system and she did what she had to do to correct someone else’s mistake ( % 0.00) I didn’t make a big deal because I am satisfied with the overall service ( % 16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I found the Customer Representative that I spoke with to be very professional in all aspects of our conversation ( % 13.00) I am confident that my experiences going forward with CarShield will be getting nothing less than quality service ( % 16.67) I am certainly looking forward to a most favorable customer relationship ( % 35.71) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I ordered CarShield after seeing an ad on TV ( % 0.00) The salesperson who helped me was very friendly and knowledgeable ( % 48.75) The paperwork arrived by email shortly thereafter ( % 0.00) I had the plan for a little over a year without problems ( % -18.75) I then called to cancel the plan when I got a new car ( % 13.64) Again, everything went very smoothly ( % 52.00) However, I have not "tested" Car Shield for the most important part, which is how they handle claims ( % 45.00) Hopefully, it is as easy and as delightful as signing up and canceling! ( % 71.67)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , This has been a very financially stressful time for me ( % 0.00) I am recently returned to work from being on disability ( % 0.00) I was very pleased with the understanding of my representative during this time of high stress and need ( % 40.50) I was able to make a payment arrangement ( % 50.00) I will make payment on // ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , The Customer Service Rep did an excellent job with my call ( % 100.00) His name was Carl ( % 0.00) He was patient, specific about what he needed and extremely helpful ( % -6.25) I would publicly recommend CarShield to my friends and relatives ( % 0.00) My experience with CarShield was a memorable one ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I did not know of the mile, day waiting period (which helped my CarShield payment guarantee) ( % 0.00) Also, I was not aware of the exact method & date of my payment schedule ( % 6.25) Representatives were very courteous and knowledgeable ( % 78.00) I had only been aware of the day, mile waiting period ( % 12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , It was a fast & easy process ( % 31.67) Seems like this will be very helpful with everything so expensive these days ( % -15.00) ( % 0.00) The lady was very helpful & nice ( % 40.00) I got some much needed discounts ( % 20.00) I will recommend this to my friends & family ( % 0.00) Thank you, Janice Sue ** ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , They kept me up to date on every aspect of my claim ( % 0.00) All positive communication and would highly recommend them for a car warranty ( % 19.36) Have used them several times with both of my cars ( % 0.00) My mechanic had a positive experience with them as well ( % 22.73) Highly recommend ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Not very responsive to the repair of my car ( % -10.00) Can't get in touch with American CarShield people handling my case ( % 0.00) Never call me back or answer my emails or messages ( % 0.00) Please give me a call so I can get my car out of the shop ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , The car show representative was very attentive and patiently listened to my concerns and was able to give me the correct and exact answers that I needed ( % 42.33) He was very professional in every way and even submitted to my email address local companies that will qualify to take care of my automotive needs ( % 6.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I had someone illegally go into my Checking account and had to get a new debit card to replace the old one ( % -8.79) I did not contact Car Shield about the change ( % 0.00) The operator was very pleasant and right to the point, problem was solved in no time ( % 61.95) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I called to cancel the warranty for a vehicle I no longer have, and Nigel was a HOOT! I sure wish there were more people like him in this world! I didn't have an issue where I actually needed this coverage, but it was a comfort knowing that I had it ( % 37.50) I will continue the coverage on my truck until it is no longer coverable ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , My first time having to use CarShield ( % 25.00) I called customer support to walk me thru the process ( % 0.00) Melissa was fantastic ( % 40.00) She took her time walked me thru everything, helped me find a couple of options in my area ( % 0.00) Thank you Car Shield! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Markiesha was simply awesome ( % 100.00) She convincingly talked me out of cancelling my contract, and instead brilliantly explained the merit in signing up for a new one for my new Chevrolet Equinox ( % 41.82) She’s one of your greatest asset ( % 100.00) She was calm, knowledgeable, and professional ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I didn’t have to use the service but the price and coverage were very affordable ( % 20.00) I purchased a new vehicle and that’s the only reason I canceled my coverage ( % 6.82) CarShield representative were very courteous and understanding during every call I ever made with them ( % 78.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Everything was good and I thank you all ( % 70.00) I’m happy to have Car Shield ( % 80.00) It’s a very good thing to have on your car and I will tell anybody to get it ( % 91.00) I do have others that going to get now they see that it works and what makes it so good you can take your car to the best shop and get whatever done that needs to be done, Thanks for everything ( % 63.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , When I received a late notice in the mail, I called Car Shield to find out why! All my payments were paid on time and in full ( % -1.25) The girl I talked to was very calming and told me that it was just marketing material and that my account was current and she would put a note on my account to keep any more marketing material from being sent to me in the future ( % 17.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I was impressed with the CarShield Rep willingness to promptly assist me with the claim ( % 100.00) The Serviceman was too busy to call to start the claim process, so I called CarShiled and got a wonderful person who assisted me by calling the shop to started the process ( % 55.00) Not feeling well about the Huge cost, it took my stress level right down ( % 17.67) THAT WAS A BIG DEAL FOR ME ( % 0.00) THANK YOU!!!! The claim was approved (/ the price) the same day, therefore I was able to drive my car out the same day ( % 16.67) Thanks for great customer service ( % 50.00) Continue to help others in time of a stressful situation ( % 0.00) Blessings to all!!! // ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Your service person that answered my call when my van started to have problems was Great ( % 80.00) He was fast efficient and very kind ( % 49.00) He (Hadyn) must be a very big asset to your company ( % 0.00) This first experience with your insurance has started out very well ( % 22.50) I will be more than happy to promote this insurance product If the rest of this claim proceeds as well as this initial contact with your customer service ( % 43.33) Please thank Hadyn for his exemplary conduct and service to me in my time of need ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Was very professional and helpful in the matter ( % 13.00) I appreciate their help and professionalism ( % 0.00) Was happy to speak with Customer Service and help find and direct to the right area to help me in changing my information and to make sure my payment will be received at its right time ( % 39.43) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I had been working on getting problem resolved when I noticed it on Saturday ( % 0.00) When I spoke with Jesse, a representative of CarShield he immediately went above and beyond my problem and I ended % satisfied and problem was solved with benefits ( % 25.00) I would highly recommend car shield! ( % 20.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , The Representative was very helpful and extremely knowledgeable in answering my questions ( % 3.75) She was very very polite with her conversation and showed much concern to me as a consumer ( % 23.00) I rate Carshield a % ( % 0.00) I would recommend car shield even though I hasn't had the opportunity to use it yet ( % 0.00) Thank you Mrs ** ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I live in New Jersey and this claim is only the second in four years that I have had ( % 6.82) The service person who handled the call was very professional and explained the details of the process ( % 13.00) I received the monies for the repairs in a timely fashion and will continue using Car Shield if needed ( % 0.00) Sincerely,James Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Just a transfer from one vehicle to another after trading my for a Toyota RAV ( % 0.00) The representative was friendly, helpful, and cooperative to answer my questions and explain the process of transfer and even the option to skip a payment when needed which I had forgotten about ( % 37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Really good customer service representative reliable service ( % 70.00) Easy payment processing and informative representative ( % 43.33) I recommend Car Shield to my family and friends ( % 0.00) Great service and fast processing ( % 50.00) Thanks car shield for being honest reliable and dependable ( % 40.00) I think car shield is one of the top three party insurance companies ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I was/am upset about my contract and type ( % 0.00) Hope we can come to a conclusion of how to fix this issue ( % 0.00) Ms Leelah was extremely professional and very helpful ( % 15.00) I want to thank her for just being really nice and not getting upset and really understanding my concerns ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I was undecided whether to renew our policy & spoke to Chloe a Car Shield representative who went out of her way to help ensure & confirm we had an Audi dealership who accepts Car Shield in order to diagnose & fix the car & her tenacity to help was the sole reason to renew our policy with Car Shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I telephoned today to cancel my subscription, not sure this was worthwhile for me to continue ( % 12.50) The representative was very knowledgeable and helpful in making a decision to continue and offered some alternatives that enabled me to do so ( % 20.00) Thank you for your help ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , The tech was very polite and knew her job ( % 20.00) I felt very comfortable explaining my situation to her and everything was taken care of ( % 52.00) I am very pleased with his company and will let all my friends know about it ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I couldn't afford my payment on due date ( % -12.50) CarShield worked with me to help ( % 0.00) They didn't want to lose a loyal customer ( % 33.33) The gentleman who was on the call was understanding and didn't want to see me go ( % 0.00) I heard me out and got a great result ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , This company has great customer service that is willing to help when you call ( % 52.50) I like how they respect your views and answer your questions and if they don't know they will put you on hold to ask someone else for help to help you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Just thank you to help me, about my information ( % 0.00) I got my information ( % 0.00) She was very help ( % 20.00) Now I know what to do ( % 0.00) I have every in my control, I want to thank you again, ok ( % 50.00) Virginia Y **, I haven't use it yet, thank god, but I'm happy to be a member ( % 80.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , My overall experience with my latest claim was very uncomfortable ( % -5.00) For a month and a half I was very anxious, unsure of the final result ( % -16.39) I was not informed or updated often enough to make me feel comfortable with the process ( % 20.00) It was a stressful time despite having coverage ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Customer service was friendly, easy to understand, knowledgeable and patient when providing me the information I needed ( % 40.42) I feel like I can use my policy when needed with much more confidence and understanding now after speaking with my customer service agent ( % 50.00) Thank you! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Our Lincoln MKT SUV wouldn't start so we called Car Shield to have it towed to our local Ford Dealership - Ada Ford ( % 0.00) Our vehicle was towed by Smitty's Towing from our driveway to Ada Ford in Ada, OK ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , CarShield communicate and respond to my question about my van with no problem ( % 0.00) I love carshield ( % 50.00) I gave them the information about what happened with my vehicle and they were on it to tell me what to do and who to call with my ID number ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Of the claims I had Car Shield only agreed to pay on one ( % 0.00) I had $ deductible but my out of pocket cost ended up being over $ out of pocket because Car Shield would only pay for the cost of the faulty item and labor but refused to cover the cost of the mounting hardware ( % 0.00) I canceled my account ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Nigil provided amazing customer service, he was knowledgeable about the service, provided answers to my questions and provided a smooth transition related to coverage ( % 33.33) I would recommend CarShield to friends and family as well ( % 0.00) With customer service reps such as Nigil this writer believes the company will remain prosperous ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I called in to have the company email me a week before my auto payment will be withdrawn ( % 0.00) This is to allow me to make sure the money is there when the auto payment kicks in ( % 50.00) The representative said "ok, she'll set that up" ( % 50.00) End of conversation ( % 0.00) I'm used to being on the phone with any representative that goes over everything for to minutes ( % 0.00) This call was short, so I do hope I will be sent an email every month to remind me of my upcoming payment to the company ( % 0.00) Sharon ** ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , My experience with CarShield has been very so far am hoping you folks will pay for front suspension that is worn according to my repair shop ( % 13.00) Please advise if you will pay for this repair ( % 0.00) ( % 0.00) Also will you pay for possible oil leak? ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I called today to have my payment due date changed from the th of the month to the th ( % -12.50) The customer representative was very professional and helpful with assisting me ( % 13.00) The service I received was quick and to the point and I was not on hold for a very long time ( % 13.42) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I needed to change the due date on my payments because of when I get my monthly check ( % -12.50) The customer service rep was very kind patient and helpful ( % 78.00) I would recommend CarShield to anyone ( % 0.00) Car shield is well worth the money ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Cameron answered my call promptly, was polite, and basically listened, answered my questions, and sent me digital and hard-copy of my contract - and it all took about - minutes ( % 0.00) This was a great experience ( % 80.00) Cameron is a keeper and thanks for hiring him ( % 20.00) I know customer service is a real expense for companies, but I can't tell you how my experience with a company's customer service department shapes whether I stay with a company long-term ( % 20.00) I can only wish that all the companies I deal with for customer service were as good as Cameron was with me today!Thanks, Dave **Policy # ** Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , To start my program car plan with CarShield, I am very impress on how everyone is professional and no problem in providing reviews and to answer your question ( % 15.00) Plus the App is just as great ( % 80.00) Yesterday, I call to update my miles and said before the call, I hope I can update without problems ( % 0.00) It was very easy to make sure ( % 53.17) I can see how CarShield is and will always be the best ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Very professional ( % 13.00) Respectful courteous and polite ( % 55.00) My car is good now but I am looking forward to working with CarShield ( % 70.00) I need some work done so when I get time I'll give CarShield a call and put in a claim ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I had questions about my coverage and when that would be in effect ( % 0.00) The person that helped me was very knowledgeable and polite ( % 20.00) Very friendly and personable ( % 48.75) Wait time was very quick and I have no complaints at this time ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I was called by one of your representatives about my payment not going through ( % 0.00) I explained both my debit and credit card had been hacked and the bank was sending me replacements ( % 0.00) I received my card and called you to update the information ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) That's it! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Gold just added aluminum! To ensure that your coverage on your Toyota remains active and your vehicle is protected from high repair cost, please make a full payment of $ ( % 12.56) (plus applicable fees) ( % 0.00) To make sure your vehicle won't be without coverage, please act now! Keep in mind; when your account is past due, you may be responsible for all repair costs that arise ( % 11.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I spoke with two reps that gave above and beyond excellent customer service today ( % 50.00) As I called to cancel my contract due to issues with claim dept to get this issue between the vendor and shop handling the repairs to my vehicle ( % -12.50) Thank you Christina and Cindy ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , The salesman clearly stated and it is in my notes that my second car with gold coverage would receive TWO oil changes per year ( % 5.00) I was so amazed and he said good care of the car would be less likely to have trouble and cost CarShield more to fix something ( % 16.67) That lie was the hook that caught me for when I called to ask where I should take it, I was told, "Oh no, regular maintenance is in you" (me) ( % 0.00) I am so disappointed and have been pimped by another car company that does the same for less but since I had you already I stayed ( % -30.56) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , My experience was Excellent ( % 100.00) All my questions were properly answered in the way I wanted them to reply ( % 0.00) This sounds like the warranty I want with CarShield ( % 0.00) I would reckon this warranty to anybody that is looking for a warranty for maintenance on their Vehicle ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Very nice customer service person ( % 78.00) Thank you for being kind and caring to me ( % 60.00) I will let you know if and when I need to use my warranty how the services ( % 0.00) Thank you again for your services ( % 0.00) I really appreciate it ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I am a new customer ( % 13.64) So far it has been a great experience ( % 45.00) I decided on CarShield because we have Home Shield and it has been a great service ( % 80.00) I can only hope that your Car Shield experience equally match your home service plan ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Very happy with Brandon And George the drive ( % 100.00) One other lady help with my account number and she connected me the AAA ( % -12.50) I want to thank you ( % 0.00) My daughter didn't have to wait long ( % -5.00) min and George was there ( % 0.00) He talk to her while she was riding ( % 0.00) He also came up and talk to me after he drove the car in the driveway ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Great Service! I would definitely recommend Car Shield to friends and family ( % 50.00) Have other important Bills to take care of for now ( % 13.75) But will most likely, will call back to reopen account ( % 16.67) If I can get a good price if I reopen later on in the future ( % 23.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I called to check on my contracts and how much I would pay for the gold and the aluminum packages ( % 20.00) This company has treated me really good so far knock on wood ( % 40.00) I just hope I don't have to use the warranty but I'm glad that I got it ( % 50.00) I feel more secure now ( % 45.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , My experience using Car Shield was awesome ( % 100.00) From the customer service representative to the claims representative display professionalism and were very knowledgeable about Car Shield ( % 20.00) Every time I call they were courteous and understanding of my situation and was guide me and help me get back on the road ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I had a positive experience with representative, Kayla ** ( % 22.73) She was very positive, pleasant and it did not take long to go through the process ( % 32.63) The only thing I will say is it would save time if you notify us before calling you to have our mileage and VIN info ( % 0.00) ready ( % 20.00) I had my mileage ready just in case, but Kayla waited for me to find my VIN info ( % 20.00) Maybe I should have known that, but it did not cross my mind that you would need it at that point ( % 0.00) Not negative just a note ( % 15.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Help me with payment arrangements during my hardship when I didn't want to lose my coverage on both my vehicles ( % 0.00) The representative was knowledgeable of their product and what was available for me to assure I had complete coverage, instead of me losing a great plan ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Samantha elevated my fears by giving me the straight skinny on what and how everything works with my policy ( % 20.00) Absolutely wonderful to know that this kind of a company is protecting the everyday person from astronomical high cost of repairs ( % 39.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I called to see if a check engine in cover and told her what it will take to fix ( % 0.00) She said it is coved and how to have the shop to call to start a claim ( % 0.00) Clam will be Monday I have the silver and there is a lot that is coved under under my plan ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I called in to get my account number and talked with an account rep ( % 0.00) named Mason and he was able to look that up for me without difficulty ( % 50.00) It was a simple request and Mason made it an even more simplistic ( % 0.00) We were done quickly and he was ever so memorable with his wishing me a great day ( % 54.44) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , My monthly payments were caught in a fraud against my CC ( % 0.00) Your agent assisted my in posting a new CC ( % 13.64) We then were pleased to accept CarShield's offer of a six month advance payment program which was a great money saving program ( % 65.00) THANKS ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , No question ( % 0.00) I just heard so much about Carshield and I got a good price and it sounds great so I'm very happy with it ( % 67.50) Thank you guys, I spend hours doing other researching on other companies I was not happy but I got this letter in the mail so decide to give a try so it great ( % 3.75) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , The customer service thus far has been outstanding ( % 30.00) I've only had to use my coverage on occasions and I was extremely satisfied ( % 25.00) The price of Car Shield is worth it, because of the value and peace of mind ( % 30.00) I have recommended Car Shield to Family, Friends, Associates and Co-workers ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I got the issue straightened out after talking to a Rep ( % 0.00) The Rep explained what happened when we got a double amount of money taken out of our checking account ( % 0.00) The Rep ( % 0.00) was very helpful ( % 20.00) We appreciate everything she did for us ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Best decision ever, great value, excellent service ( % 93.33) I made two claims for my Chevy Silverado (K miles) this year ( % 0.00) The first one was the transmission converter ( % 25.00) The cost $ ( % 0.00) ( % 0.00) The second claim front passenger door actuator ( % 0.00) The cost $ ( % 0.00) ( % 0.00) My out of pocket expense $ ( % 0.00) ( % 0.00) NO PROBLEM! NO HASSLE! I am a very satisfy customer and I strongly recommend ( % 31.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Very nice employees ( % 78.00) Still have coverage for another miles with Chevrolet on my car ( % 0.00) No sense to have two insurance policies on one car when only one will pay the repair charges ( % 0.00) Will wait until my coverage runs out and then consider again ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , The last that helped me out was EXTREMELY polite ( % -6.25) She answered all my questions ( % 0.00) She was kind & helpful ( % 60.00) If this world had more people like her, we would all be in a better place ( % 50.00) That woman was AWESOME, give that woman a raise ( % 100.00) ( % 0.00) She's deserving ( % 60.00) ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Please see above comments… Kevin did a very good job in assuring me that my wife and I are always going to be In good hands while driving either here in our home state of Texas or anywhere in the good old USA ( % 48.20) Thank you for all you do for the traveling public ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Had to cancel my card and forgot to let Car Shield know ( % 0.00) Representative contacted me and got me going again ( % 0.00) Even offered me a deal if I wanted to pay ahead ( % 0.00) Seemed like a great value to me so I accepted and can't be happier ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Motor Mounts were defective and needed to be replaced ( % 0.00) The only challenge I had was receiving my rental car benefit ( % 0.00) Confusing from a CSR standpoint ( % -30.00) One shared that I would have days paid but only was allowed ( % 0.00) Grateful to have coverage ( % 0.00) Good Company Overall ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , CarShield is awesome!!! At any time if you ever have a problem with your car you can call them up and let them know right away and they will help you immediately without hesitation and they're very kind and I would recommend car shield to everyone ( % 68.86) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , The piece of mail I received was about signing up for Car Shield which I already have ( % 0.00) I called to make sure because they have been drafting my account every month ( % 50.00) The representative let me know that I do have coverage ( % 0.00) They were extremely helpful ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I am satisfied with the services I received from the representative ( % 50.00) We'll see if my claim is paid before I submit a glowing review of CarShield ( % 0.00) The last time I had to have auto repair after I was supposedly "covered" by my extended coverage policy, I in fact had to pay out over $ ( % 0.00) in repairs because the particular plan I had purchased wasn't big enough to cover the expenses incurred ( % 5.56) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Would not pay for replacement of the calibers because they said they were corroded ( % 0.00) As I read the contract it does not get that specific ( % 0.00) In my opinion it there way of not paying for it ( % 0.00) I am a new member and this is my first claim ( % 19.32) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Have not had a problem with them at all the whole time I’ve been with Car Shield ( % 20.00) I have a KIA Sorento with , miles ( % 0.00) KIA had to replace my motor so I had to record my mileage per the new motor ( % 13.64) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Great protection for your car! I’ve been with CarShield for about two years ( % 100.00) I’m very pleased with them ( % 65.00) I’ve only had one claim that they did not approve but mostly everything else was covered ( % 25.00) I would recommend them to a friend and the price is reasonable ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I was very pleased with Car Shield and would obtain coverage again ( % 65.00) When your warranty runs out you need car shield because your car will break down ( % -15.56) All mechanical things break down after time ( % -15.56) Make the smart choice and get car shield ( % 21.43) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I was calling to get a better experience of my coverage with Carshield ( % 50.00) I was transferred and didn't get what I was looking for but got some kind of info that I needed ( % 60.00) I think I may have asked where they may have misunderstood the issue ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I wanted to find out the status of my claim for my Chevy Trax at Hendrix Chevrolet ( % 0.00) They gave me the information that I needed ( % 0.00) I was able to follow up with the service center ( % 20.00) It was all very helpful ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I drive a very reliable year old Ford Fusion with only K miles on it ( % 10.00) I decided to purchase the Carshield Diamond plan about months ago ( % 0.00) After months and no problems, I thought that I was wasting money and a few days ago cancelled my plan ( % -20.00) This afternoon I needed to go to the pharmacy and (you guessed it) my car wouldn't start ( % 0.00) I called Carshield and restarted my policy ( % 0.00) Next Monday, my car will be towed to the dealership and repaired under my plan ( % 0.00) Thank you Carshield for being so accomodating, and thank you also to to your very helpful customer service staff for making this so easy ( % 31.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I called because my August payment is late ( % -30.00) I'm in between jobs and the Agent understood and schedule my late payment ( % -30.00) Great customer service ( % 80.00) I appreciate the understanding ( % 0.00) CarShield is the best ( % 100.00) I tell all my friends and family about the services and the product that I purchased all the ti ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Every question I ask was answer and information was give to me that I need to go forward in getting my car repaired ( % 0.00) Today was my first time calling and my experience was great ( % 52.50) Thank you for your help in a time of need ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I called to check on my current claim ( % 0.00) Customer service rep was able to assist me on that issues and updates me on them ( % 50.00) They assure me that they will take care of me with the rental car being extended ( % 0.00) I also got a update on my transmission ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I called to see if my DEF pump on my truck is covered, I talked to a young lady named Rachel was very kind and polite, but she was not sure white did the pump was or what it would be under, she tried her best, and even sent me information to look up myself, I still don’t know if the pump is covered or if I can even Rental car, if anybody can help me on this please call me at ** or ** ( % 32.60) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Great services ( % 80.00) Best people to go to and always make sure that they satisfy their customers when I called ( % 75.00) They always answer my questions correctly and make sure that I am satisfied and I really appreciate Car Shield and I think that they are the best number one to go with ( % 55.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I was not sure if Car Shield would cover my radiator, but I called them and they stated that it was covered ( % -25.00) The job was close to $ dollars, but with Car Shield all I had to pay was the $ dollar deductible ( % 0.00) I highly recommend Car Shield if your Manufacturer's warranty has expired! ( % 20.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Overall good experience ( % 35.00) Only issue is time it took for final approval (over a week) and not covering nuts and bolts which seems petty and cheap ( % 13.33) My repair facility had to submit written estimate, wait for someone to review it, then told an inspector has to come out who did not show first time and then when approved was told do not cover nuts and bolts ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I call to see abt my account on // ( % 0.00) I don’t know why she said what she put on my account when I have paid my money for my car just to give my money up free ( % 40.00) I’m on a fix income ( % 0.00) If something happens to my car what am I gonna do ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I was a little bit short this month and was able to schedule a double payment in the near future, but into next month, The representative with whom I spoke was extremely courteous and helpful in resolving my issue ( % 12.66) Highly recommend CarShield to anyone who wants or needs automobile failure coverage ( % 1.44) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Three times I had to call CarShield for them to send someone out to give me a jump ( % 0.00) Someone came to help me right away ( % 28.57) ( % 0.00) I thought if I called them I would have had to pay for them out of pocket ( % 0.00) I was surprised that I didn't have to ( % 10.00) Whew!!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Great customer service, with a great sense of urgency for the wants and needs of the customer ( % 60.00) The Associate that answered my call was very friendly and helpful ( % 48.75) She explained everything about my policy in a very clear and professional manner ( % 11.50) My thanks to you Car Shield for all you do ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Bought warranty to protect my Ford Focus ( % 0.00) In thinking about the annual cost, in just two years I would have paid half of the value of the vehicle ( % -16.67) Since I sold my home in April , I have been considering all The real costs to me of all the different Services I pay for now ( % 10.00) Thelma ( % 0.00) ( % 0.00)
consumeraffairs
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2021/8
Original review: Aug ( % 37.50) , On our trip from FL our ac stopped working, after the shop had recharged it so we knew something was wrong with the car's ac ( % -50.00) The part was delivered to our mechanic and fixed in just a few hours ( % -5.00) Very happy with Carshield ( % 100.00) Fast, accurate and fixed to the point from what they had promised ( % 23.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Representative was cordial and responsive to my problems ( % 0.00) Gave me multiple options concerning my contract ( % 0.00) Very knowledgeable ( % 20.00) Will definitely refer my friends and family ( % 0.00) Will purchase Car Shield on my next car ( % 0.00) Hope to get the same Representative when I purchase again ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , My Struts were going bad and Car Shield paid for them less the deductible, Great! Tates Bros communicated with Car Shield and within minutes they were ordering the parts ( % 4.44) Within two days the product arrived at Tate Bros ( % 0.00) Then two hours my car was fixed and back on the road ( % 5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I canceled my policy but was still getting charged for it ( % 0.00) They resolved all my issues and refunded my money & were very nice & responsive ( % 78.00) Couldn’t have asked for a nicer customer service than I received ( % 0.00) I would highly recommend them to anyone who is looking for coverage on a vehicle ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , My Chevrolet Colorado developed a shudder in it ( % 10.00) Called Car Shield ( % 0.00) Was told to have it evaluated ( % 0.00) Chevy dealer here in Scranton Pa ( % 0.00) doesn't honor your warranty ( % 0.00) Was told to take it to a transmission garage miles away ( % 0.00) Never told to have it towed ( % 0.00) ( % 0.00) Garage told your rep ( % 0.00) what it needed to repair correctly ( % 0.00) Car Shield denied total repair stating it had additional damage due to driving it to garage ( % -6.25) That appears to be your company's back door escape no to pay the total repair cost ( % 0.00) Have spoken to several other customers who were told the same thing ( % -4.17) Honor your contract ( % 0.00) Right now your word and reputation are not worth much ( % 11.19) see all my other comments ( % -12.50) Been in the car business for years ( % 0.00) You pitched a great line ( % 80.00) Now back it up ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , The representative help me schedule a late payment, to be paid ( % -30.00) ( % 0.00) She gave me a few comfortable dates to pick from, that was good for me ( % 30.00) ( % 0.00) She was very knowledgeable and helpful to my situation ( % 20.00) ( % 0.00) I will recommend Car Shield to other people that I know ( % -12.50) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Every time I had an interaction with CarShield representatives and they are they provide the some of the best customer service on the market without a doubt ( % 100.00) Unfortunately, I had to cancel services because I need to sell my car so that I can have more funds to repair my credit so that I can become a homeowner someday ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I just call to get information about my benefits ( % 0.00) Nancy was extremely professional and helpful ( % 10.00) She respond all my questions in a professional way ( % 10.00) Also she offer me to send me by email the copy of all my benefits about my car protection plan with Car Shield ( % 0.00) I am very happy and satisfied with Nancy's customer service ( % 75.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , It was handled with ease ( % 37.50) My information was taken ( % 0.00) My questions were answered with ease ( % 0.00) I had no problem getting through ( % 0.00) I am glad that this was taken care of ( % 50.00) I would hate to lose this great coverage ( % 0.00) I would recommend to anyone ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Brittany was a big heal and very courteous ( % 38.50) She seemed to be very knowledgeable about the products and made some great recommendations! I would highly recommend someone going with CarShield because of how professional she was ( % 36.50) She should get a raise! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Always there to help when needed and very helpful with all my needs and took care of my truck when it broke down in a timely fashion ( % 13.98) Was very grateful for the fast response ( % 20.00) It was very much appreciated ( % 20.00) THANK YOU FOR ALL YOUR HELP AND LOOK FORWARD TO DOING BUSINESS WITH YOU IN THE FUTURE ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , It is rare to have experienced professionals who have knowledge, kindness with every call ( % 49.17) The care, understanding and concern demonstrated each time is outstanding! There’s no other like you, you can't be touched ( % 34.38) Keep on being the excellent number one ( % 100.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Was broke down while traveling after waiting ( % 10.97) hours for a tow truck, finally got towed to Acura dealership and warranty representative told me they could of sent me a tow truck so I wouldn't of had to wait ( % 0.00) hours for one ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Very helpful and courteous ( % 39.17) Efficient ( % 0.00) She very quickly changed my payment method when I requested such ( % 21.67) She was helpful when I did not have my account number at the ready ( % 20.00) I would definitely recommend your customer service was great ( % 40.00) I was very pleased at how well the transaction went ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , I just love this service ( % 43.75) I wish this service was in New York to help others like elderly people like my mom and friends that could really used this help ( % 16.82) People that can't afford to pay thousand of dollars so they take their car to these little shops and don't get the right work done to their car and its another problem ( % 4.91) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , I didn’t know what you advertised on Television is fake ( % -6.25) You are deceiving the public with arranged advertisements ( % 0.00) What is insurance? Is a provision which a wise man made against some future losses ( % 35.00) So why is insurance or warranty companies liars ( % 0.00) When premium are paid to you, you glorifies but when is time to indemnify, you play games and denies your responsibilities? Shame! My car air conditioner went off and I took my car to Park place Mercedez, my car was there for days before an adjuster was sent to check on the car ( % 0.00) Two days later, I was asked to take the car to a facility that will accept their parts or else, I have to pay $, out of pocket while they will pay $ ( % 0.00) Your company made me to pay over $ for diagnosing my car and pay $ for the car rentals that was given to me ( % 0.00) I’m ashamed of CarShield ( % 0.00) Even when I finally got a facility that accepts CarShield’s parts, I was told they cover only one part and I have to pay $ for other parts instead of my copay of $ ( % -4.17) Shame! Shame!! Shame!!! Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Easy to set up with the program that was best for me ( % 60.28) No high pressure sales pitch ( % -8.00) I called about add on and got help with item also ( % 0.00) I will be seeing about getting coverage for other vehicles which we own ( % 23.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , What I needed fixed was not on the list ( % 23.75) Please send me the full policy, I called customer service ( % 35.00) Need to review policy to get understanding of what is covered ( % 0.00) I have to call the repair shop to see exactly what they did to repair my problem ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Experience with customer service was courteous, helpful and pleasant, professional ( % 45.21) Was interested in assisting me ( % 25.00) Explain what would be done and gave information to use to follow-up ( % 0.00) Gave car repair referrals located near my home address ( % 10.00) Explained someone would call me to follow up to let me know when the tow truck would arrive ( % 0.00) Tow truck took my Volkswagen Beetle to Bulldog Power Repair Shop; received a telephone call from Scott to say their repair shop does not work on foreign vehicles such as my Volkswagen Beetle and that I will need to have towed to another car service that worked on Volkswagen Beetles ( % -6.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , They were willing to correct a mistake and were very kind about it, that would have been the difference between my repair being covered or not ( % 46.83) This warranty is a lifesaver as the new car I just purchased is already having some issues ( % 13.64) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , I called CarShield due to the problem with the tire ( % 12.50) It was handled quickly and in a professional manner ( % 21.67) The person showed up and put the spare on and I then took the car to the person at Goodyear in Green Bay ( % -20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , It was great ( % 58.75) Took care of problem ( % 0.00) Forgot gentleman's name but he was awesome ( % 100.00) Would recommend anyone looking for warranty coverage ( % 0.00) The most aggravating thing is writing this description otherwise all was great ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Casey was very least to talk to ( % -0.75) He was patient and thorough in explaining things ( % 0.00) ( % 0.00) He made sure I understood my options ( % 50.00) The senior discount was helpful in making the decision ( % 0.00) I will recommend to my friends ( % 0.00) I was calling just for info but the price was less than I expected so I signed up today ( % -13.33)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Questions answered by representative about signing up for coverage ( % 37.50) When would contract would go into effect and details of contract ( % 0.00) I saw the commercial on tv with Ice T and was convinced that it would be wise to sign up since my car has , miles on it ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , I have spoken to your company twice ( % 37.50) Two different Representatives and I must say that both Associates was exemplified like to have a company that has people that still talks to people as opposed to everything being on a make ( % 0.00) I want to thank you very much for that ( % 26.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Lelia was so helpful and friendly ( % 37.50) She helped me through the process and saved Me money ( % 0.00) I am and on A fixed income ( % 10.00) Saving money is very important to me ( % 52.00) I am satisfied with the level of coverage ( % 50.00) I feel better knowing my car's potential repairs will be covered ( % 25.00) If you own A used car, you should get this coverage ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , The agent I spoke with and as a matter of fact all my dealings w/ CarShield have been great! Whenever I have an issue with my car they are quick to respond and always great! I would gladly recommend Car Shield to anyone That requires an extended warranty on their vehicles!!! ( % 73.70)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , I called Customer Service to inquire about your services ( % 37.50) When I told him I was not yet ready to proceed He became sarcastic, obnoxious & wouldn't let me speak so I had to hang up ( % 15.00) If this is how Car Shield treats potential customers good riddance!!!! ( % 50.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , They were very helpful and they know what they are doing ( % 28.75) They have explain everything in details how the plan was going to work ( % 0.00) They were very professional and very kind ( % 45.50) They have help me with everything I was looking for ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Everything was done professionally ( % 23.75) She made everything very clear, there was not a problem understanding what she was signing me with the coverage, the coverage will cover the main parts of my vehicle, axles, engine, AC, and all Electronics, window motors, I love this coverage, I will be telling as many people as I can ( % 32.42) Thank You ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , I liked the way they answered all my questions and I will recommend them to a friend also ( % 48.75) It's the right thing at the right time ( % 28.57) You don't have to wait online, immediate response ( % 0.00) My car is great now ( % 80.00) With CarShield even better ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , A bad misunderstanding has been corrected, my insurance has been reinstated without a break and I have been given a % discount ( % -16.25) Also a repair company was recommended to service my vehicle whenever the need arises ( % 0.00) Thank you very much! ( % 32.50)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , When I got a quote from Car Shield I made the payment and the representative told me it would be miles or days whenever came first ( % 31.25) When I made my claim three days prior to the date of the days but I did have the mileage over miles within the month and they refused my claim ( % 0.00) I did not claim the transmission until after the date ( % 0.00) I was very fortunate to have another car ( % 52.00) I just felt my truck wasn’t running right ( % 28.57) Also John was my adjuster and he was very unprofessional with the way he was talking to me and he also lied to me telling me that everything was going to get paid and now my claim has been denied ( % 20.00) I think Car Shield is a total rip off ( % 0.00) What do you guys advertise on TV is very untrue ( % 20.00) That is sad that you have customer service people that say one thing and it’s another ( % -50.00) Also I never got my contracts sent to me so I never knew what the contract said to begin with ( % 0.00) When I was talking to the representative after asking him why I was denied and told him I never had a contract he said, "Well let me send you one now ( % 0.00) " Well what do I need it now for? It was ready tonight ( % 20.00) Very sad that you advertise falsely ( % -52.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Representative was courteous, professional and very helpful ( % 31.87) We were concerned that perhaps the alternator wasn’t covered ( % 0.00) After speaking with the representative our minds were put at ease ( % 0.00) In addition she emailed a list of local providers to whom we could go to get the work done ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , I am very satisfied with the Car Shield Enrollment process ( % 51.25) The customer service rep I enrolled with was very informative and had a nice personality ( % 40.00) I could not start on // due to an unforeseen car issue but once it is repaired I will enroll again ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Very professional and polite and quick to respond to your call ( % 27.94) The representative was very courteous finding me a tow for my vehicle on short notice during this holiday time ( % 39.00) She kept searching until she found someone to tow my vehicle for me ( % 0.00) I appreciate her diligence in getting me help ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , I was assisted changing my method of payment since my old credit card was replaced by the provider, the Car Shield rep was knowledgeable and provided a timely resolution by updating my payment information and actively assisted me in making my payment on the day it was due, I had concerns that my payment was interrupted due to the credit card account had changed ( % 1.83) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Thanks for helping me ( % 28.75) Very professional, very fast on calling me back ( % 13.00) I would recommend this company to my friends & family ( % 0.00) Very dependable, fast service ( % 20.00) Will stay with y'all for a while now ( % 0.00) Thanks again for everything ( % 20.00) I will most definitely tell others about my experiences with y'all ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Called to get info on a rental while car is being repaired ( % 37.50) Call came from dealership at same time letting me know that instead of being repaired at end of week, car was to be handled today ( % 0.00) So no rental would be needed ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , I didn't get to use the service as I decided to sell my car shortly after signing up - but they did give a full refund which I was not expecting - since I had signed up for nearly a full month ( days out of ) ( % 26.88) Outside of that the entire process of the purchase was great, everything was explained thoroughly ( % 26.67) I would definitely purchase this again in the future ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , The people at CarShield are a good group ( % 53.75) I was really blessed in that I was with one of their best ( % 60.00) She was able to ask the right questions and we really were able to get down to the real details quickly ( % 26.62) Thanks "Ice Tea" ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , My representative was very helpful to me ( % 28.75) She was very understanding to helping me try to keep my car covered with CarShield and I appreciate all her help ( % 20.00) I didn’t have to wait on the phone long to get to talk with someone and the conversation was strictly about helping me keep my car covered ( % -5.00) These are some really good people to deal with so I advise everyone to get CarShield because we all need that security knowing if our vehicles break down we can certainly not worry about getting them fixed ( % 13.43) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Have had all great experiences, customer service is great, friendly and very professional! Just recently received my very comprehensive information ( % 38.75) Very pleased with coverage and price ( % 65.00) Especially the roadside services provided! Deductible is very reasonable as well! Keep up the good work! Thank you all so very much ( % 36.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , I am not satisfied with CarShield ( % 6.25) When I first got the we policy I was actually satisfied and excited to know that my vehicle was cover if need be ( % 37.50) Boy was wrong ( % -50.00) The service so far has been so substandard that I'm at my wits' end ( % 10.00) Please, please fix my car ( % 0.00) I’m literally asking for rides to work and back because I cannot afford to pay upfront for a rental for over a month ( % 0.00) Help!!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , I believe it was something that came out of the front of the transmission and it was put back in ( % 18.75) And the insurance took care of it immediately, and I was able to drive it home ( % 50.00) This is a good and honest insurance ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , I was very pleased with your customer service ( % 51.25) She was pleasant and very helpful with my questions ( % 46.67) She quickly responded via email with a copy of my contract ( % 33.33) Like any other insurance, I hope we never have to use your service ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Very detailed and informative ( % 44.75) She assisted me very well ( % 20.00) I have not had to use the insurance but it was what I expected and more for the year of my car ( % 20.00) I would recommend this insurance to anyone who has an older vehicle ( % 16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , My experience with the towing service was above my expectation ( % 18.75) It only took the driver less than minutes to get to me ( % -8.33) This was my first experience with Carshield for I really wasn't sure if I should continue my service with AAA but so far everything is good ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Experience was great ( % 58.75) I do have a suggestion ( % 0.00) ( % 0.00) Would be nice to allow paper payments ( % 60.00) I don't like CC payments each month, would rather have a bill and mail a check ( % 0.00) Thanks ( % 20.00) You may get more customers that way too ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Great experience getting my timing chain fixed ( % 42.50) Santiago was very helpful in helping me understand the process ( % 20.00) The dealership tried to give me a hard time making me think that I had to pay more than what I did ( % 10.42) It took longer than expected at the dealership but all the customer service representatives were helpful ( % -10.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , We needed an ac compressor in our suv ( % 37.50) We got a couple of repair shop recommendations from you and everything went very smooth ( % 52.00) The longest wait was waiting to see if the repair would be covered ( % 0.00) Overall not a bad experience ( % 17.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , I have been with CarShield since ( % 37.50) A truly great experience ( % 80.00) The only reason why we are closing our account is because we sold the vehicle with the coverage ( % 0.00) I have, and will continue, to recommend CarShield to anyone who will listen! Thank you for wonderful service! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , I needed help when my car wouldn't start in my driveway ( % 37.50) I called Car Shield ( % 0.00) They came with a tow truck ( % 0.00) The car was towed to the service station where it was found that all I needed was a new battery ( % 13.64) That was taken care of at the service station ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , I was glad I was cover with Car Shield just in case but I no longer need it because I no longer have a car ( % 43.75) But I do suggest anyone that don't have warranty please get car shield to avoid high repair fees ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Had my vehicle at the shop on July rd for diagnosis but AAMCO auto shop stated that they don’t have any contact number with CarShield, I had to do all the calls to CarShield and the shop so they can send the diagnosis and this is Saturday July and still don’t have a claim number so I can take my vehicle back to the shop for repair ( % 18.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , It's easy to work with CarShield and while my car has low mileage (k) I do not have an extended warranty ( % 26.94) The proactive service and info received without a "hard sell" wound up with me getting a good price and all the information I was concerned about! Carshield is easy to work with and the representatives are empowered to offer all the info and pricing skills to get you the best deal! ( % 50.42)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Scam Carshield is charging for a car they won’t cover because it’s over the mileage but I purchased the plan over the mileage ( % 37.50) Just a Scam ( % 0.00) Nothing that was sold to me I actually received ( % 0.00) Everything was just a waste of my time and money ( % -20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , No parts were required as the system was overfilled and ( % 37.50) The tech evacuated the system ( % 0.00) He added dye for a leak check, then added freon to the proper pressure ( % 0.00) Now cools very well ( % 20.00) ( % 0.00) ( % 0.00) ( % 0.00) lt would have been covered less any co-pay had parts been required ( % -16.67) ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Our experience with Carshield has been great so far ( % 42.50) This will be our first time using our insurance policy with you all since we've had it ( % 25.00) The promptness and service has been awesome, now we are just waiting on the finish results ( % 100.00) We will recommend carshield to our friends and family ( % 0.00) Thanks for everything ( % 20.00) The **s ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Running low in money!!! I never had any problems with you and getting my car done!!! Car Shield was always good to me, I never had to call you due to disagreements over service!!! This is the longest contact I have ever had with you!!! ( % 14.95)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , I had my truck towed to reliable Chevrolet in Albuquerque, would not start ( % 37.50) CarShield to me is the number car repair insurance company around ( % 0.00) The customer service person was very caring and tried to get my truck fixed as soon as possible ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , I could not put my vehicle in any gear, would not lock in gear ( % 37.50) It was towed to my repair shop ( % 0.00) Service was very good! I had my vehicle back the next day ( % 33.33) I highly recommend CarShield to my family and friends ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , The person I spoke with was very pleasant and answered my questions ( % 66.42) I haven't had any repairs, etc ( % 0.00) needed on my vehicle since purchasing CarShield; so, I can't say anything about that at this point ( % 0.00) I have recommended it to some of my family and friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , This company is wonderful and you help me out ( % 68.75) Without you I would have paid a lot more than just ( % 50.00) ( % 0.00) Thank you for being there ( % 0.00) You're the best company and the people that answer the phone are always so nice and helpful ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Whenever I call for any needs whether it's an extension or clarification of my contract; I'm always satisfied ( % 43.75) Each and every representative I come in contact with is very helpful, and very courteous ( % 49.00) I would recommend them to family, friends, and coworkers ( % 0.00) So glad I chose Carshield ( % 50.00)
consumeraffairs
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2021/7
Original review: July , Change policy from old truck to new truck ( % 20.38) Helpful, courtesy, informative, answered questions on new policy ( % 13.64) Told of new pricing, answered questions on car rental, and break downs ( % 13.64) Own the deductible, and how the Car Shield works, when we need it ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , The woman who was my customer service representative was so helpful and nice ( % 48.75) She was kind and explained things to me ( % 60.00) You need more people like her ( % 50.00) CarShield has helped me with my Jeep though I wish it covered more ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , When I spoke to a Car Shield Representative, I felt like I was harassed and threatened when trying to get a quote for a warranty plan for my car ( % 37.50) When I explained to her that I had to call back later today, She was very pushy and rude ( % -2.50) Every time I tried to explain why I couldn't purchase the warranty right now and ask questions, she interrupted me ( % 28.57) ( % 0.00)
consumeraffairs
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2021/7
Original review: July , I haven't had the chance yet but so far it seem like a good plan ( % 39.17) I pray I made the right decision but I am new at this and I want to make the right choice ( % 23.59) I don't know what there is more to say but I am new at this ( % 31.82) ( % 0.00)
consumeraffairs
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2021/7
Original review: July , I’ve never had bad experience with this company ( % -16.25) I’ve always called to make my payment ( % 0.00) If I have any questions I call ( % 0.00) The answer you gave me good answers to my questions ( % 70.00) If I know anyone who needs this conscious I would be gladly to give them the information but you don’t deal with people in California ( % 30.00) I don’t know anyone out here ( % 0.00) Thanks for being a good ( % 45.00) Have a good day ( % 70.00) ( % 0.00)
consumeraffairs
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2021/7
Original review: July , My wife and I purchased this for our car and when signing up for this was just informed of the monthly fees and what to expect if something happened ( % 37.50) So, we did have an issue with our car and ended having to placed in Bob Steele and had to get a engine repair ( % 0.00) We never was able to speak to an adjuster when we called we always got the information that someone will reach back out to us ( % 25.00) We have multiple emails where we have attempted to contact in and no response ( % 0.00) This was the worst experience I have had with a company ( % -100.00) Because the company adjuster slow-walked the service and getting back with Bob Steele we had to wait over a month for our car to be fixed and the rental fees was out the roof ( % 5.00) We ended up paying over $ in rental fees and this company didn't cover but only $ worth ( % 15.00) Then not to mention they didn't cover all the fees that dealt with the car so I ended up coming out the pocket an additional $ and some change while you guys only paid $ and some change ( % 0.00) This whole experience would of been that I shouldn't have even bought it this CarShield because I was ripped off cause it costed me more out of pocket because I also paid an additional $ in monthly fees to you ( % 35.00) So all in total I ended up coming out of pocket roughly $, ( % -5.00) Read full review ( % 35.00)
consumeraffairs
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2021/7
Original review: July , Technician was on time and well knowledgeable at his job ( % 37.50) Explain the work well and job was complete in timely manner ( % 10.00) The service was excellent, I would recommend Safelite to my family and friends ( % 100.00) Technician clean the area he work on ( % 36.67) ( % 0.00)
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2021/7
Original review: July , It was difficult to find anyone who takes CarShield except like or miles away ( % -6.25) Actually I think you really should give me credit since I couldn't use you after I was told Mercedes Benz dealership would honor it ( % 10.00) That was a lie ( % 0.00) Sorry just being honest ( % 5.00) Thanks anyway ( % 20.00) ( % 0.00)
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2021/7
Original review: July , They are wonderful! The customer service is awesome and helpful ( % 79.17) When you call everyone is so courteous and friendly! It’s a great value and it really helps you save money ( % 51.72) I recommend to everyone to get CarShield! It will help you save money on repairs! ( % 0.00)
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2021/7
Original review: July , Service was very good ( % 64.25) Questions answered right away ( % 28.57) Check was processed in a timely manner ( % 0.00) Keep up the good work ( % 70.00) I made two phone calls and everything was done immediately ( % 0.00) Keep doing what you are doing ( % 0.00) This is a great service for every day people ( % 80.00) ( % 0.00)
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2021/7
Original review: July , I called this company for a quote on a used car I bought as well as other companies to see whose prices was better ( % 25.00) Car Shield prices was off so I went elsewhere and I told them that ( % 0.00) They obviously cannot take "I NO LONGER WANT THEIR SERVICES BECAUSE I FOUND A BETTER PRICE" ( % 25.00) The initial call was in June ( % 0.00) Here it's July th and on average I get or calls per day wanting my money ( % -15.00) They cannot take no for an answer ( % 0.00) I'm an attorney ( % 0.00) I sent them a letter stating to stop calling but they don't stop ( % 0.00) This is harassment so they can keep on calling and as soon as I file a judgment against them they will not like it with the amount of calls that they call per day ( % 0.00) Since keeping tabs on how many calls they have made wanting my money is calls ( % 50.00) The certified letter I sent asking to stop calling was at ( % 0.00) I'm keeping a tally as to how many more calls they want to make ( % 50.00) ( % 0.00)
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2021/7
Original review: July , They lie to older people about their business on fixing your car ( % 27.08) And geting a renter car ( % 0.00) My wife been out her car for a week now and no contacting her about anything going on ( % 0.00) Call ( % 0.00) They lie ( % 0.00) // without a car ( % 0.00) And no help from their company at all ( % 0.00) Claude ** ( % 0.00) Wrentham Mass ( % 0.00) ( % 0.00)
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2021/7
Original review: July , So far, my experience with CarShield has been only calling and setting my account and paying bills ( % 15.83) I have yet had to use the service they provide (thank goodness) ( % 0.00) The associates who take my call are very friendly and helpful ( % 48.75) ( % 0.00)
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2021/7
Original review: July , I paid CarShield $ a month for more than years and NEVER had a claim so in all honesty I can not truly evaluate them ( % 43.75) I will say that I did leave my policy with a repair facility and they lost it, it took me over months to get another copy of the policy from Car Shield ( % 0.00) ( % 0.00)
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2021/7
Original review: July , The representative was very helpful ( % 28.75) Experience and understanding ( % 0.00) She was very experienced in what she was doing ( % 100.00) She was very helpful to me to understand clearly watch my policy was to the best of my knowledge I ( % 43.33) Her name was Jean ( % 0.00) ( % 0.00)
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2021/7
Original review: July , The most helpful people ( % 43.75) Caring and concerned about my well being ( % 0.00) Explained all aspects and characteristics of the claim and the fact that the oil sample is necessary to make sure all things are on the up and up ( % 25.00) ( % 0.00) ( % 0.00) love it!!! ( % 97.66)
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2021/7
Original review: July , I have used my coverage twice and the amounts that the dealership quoted me, I was glad I had Car Shield ( % 43.75) I've recommended this service to my friends and they purchase Car Shield, a new transmission was installed on their vehicle ( % 13.64) ( % 0.00)
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2021/7
Original review: July , Although I was already under contract with CARSHIELD, I received a letter that stated I had not activated my vehicle service contract ( % 37.50) The rep, Gayla, assured me that I was ( % 0.00) She said these letters are sent out, but in my case, it was not necessary ( % 0.00) ( % 0.00)
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2021/7
Original review: July , I called and they directed me quickly and effectively ( % 43.61) Always very helpful ( % 20.00) Every time I call the people are so friendly and if they can't help me they put me thru to someone who can or they go above and beyond to get my questions answered ( % 18.75) ( % 0.00)
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2021/7
Original review: July , I'm feeling like do I need to be paying for the warranty at all? Is the coverage worth paying for or is it a ruse to take my $$ for free? It's vague and shrouded in ambiguity! I need some answers on what my coverage is for! ( % 7.34)
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2021/7
Original review: July , Received a letter stating that my account had not been activated ( % 37.50) I have been with Carshield for almost two years now so did not understand the letter ( % 0.00) Customer Service Rep was friendly and very helpful and clarified ( % 28.75) The issue was resolved ( % 0.00) ( % 0.00)
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2021/7
Original review: July , Carshield is a waste of money, they are VERY SLOW at processing anything, all you get is run around after run around with them, and the Commercial they have IS A JOKE, they don't stand by their product at all, I'M SO GLAD I DIDN'T CHOOSE THEM ( % 5.70) ( % 0.00)
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2021/7
Original review: July , Kelly was kind, helpful, talk to me while I waited on a answer ( % 48.75) Love the customer service from CarShield representatives ( % 50.00) Been with them for about two years ( % 0.00) They work with you ( % 0.00) Claims are very easy to do ( % 56.33) Never had any issues ( % 0.00) ( % 0.00)
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2021/7
Original review: July , I heard bad feedback on the company, so I was concerned and wanted to cancel ( % -16.25) The lady I talked to was very good at changing my mind ( % 91.00) ( % 0.00) ( % 0.00) So I am going to stay longer ( % 0.00) I sincerely hope this company stands behind what they say ( % 5.00) ( % 0.00)
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2021/7
Original review: July , The representative that I spoke to was very polite and professional ( % 22.50) However, I think that you are charging me too much ( % 20.00) Can you lower the cost of my coverage for me? Thank you ( % 0.00) ** Please update my address and phone number ( % 0.00) Thanks ( % 20.00) ( % 0.00)
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2021/7
Original review: July , So far this may be the nd or rd time I have needed to use the insurance ( % 23.75) Appreciate it ( % 0.00) Immensely ( % 0.00) I would like to see more covered items added though ( % 50.00) The thermostat components and additional brake components would be helpful ( % 0.00) ( % 0.00)
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2021/7
Original review: July , The car needs jumping off but it cut back off ( % 18.75) It been in the shop twice for this problem and doing the same thing ( % 0.00) This time I will not take it back to Goodyear because they didn't do something right and cause me hardship ( % 14.29) ( % 0.00)
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2021/7
Original review: July , Jessica, was great ( % 58.75) She knew what I wanted and made it happen ( % 0.00) She is the reason why I added another coverage to another one of my cars ( % 0.00) She should be commended with a bonus and or performance base award Thank you Jessica ( % -80.00) ( % 0.00)
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2021/7
Original review: July , I had a good experience during the sign up ( % 53.75) Carshield customer service associates were courteous and very helpful ( % 40.00) They walked me through the entire process and answered every question and concern I had ( % 0.00) I had heard Car Shield was the best auto warranty company ( % 100.00) ( % 0.00)
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2021/7
Original review: July , Good experience and good service is what I'm looking for! I have not had really good coverage experience on my previous Automobile ( % 49.67) I hope Car Shield will be a better extended warranty Company than my previous ( % 16.67) I just want to be a satisfied customer ( % 50.00) That is my # priority ( % 0.00) I had a brake problem that never got solved with my warranty ( % 0.00) I ended up bringing my car to my local mechanic and changed the rotors and put new brake pads and solved my problem ( % 6.82) The dealer had cut the rotors too much when they shouldn't have to start with ( % 20.00) The car only had , miles on it when I purchased it ( % 0.00) ( % 0.00)
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2021/7
Original review: July , I called to inquire if some service work was covered ( % 37.50) The representative was very helpful and answered my question quickly ( % 26.67) I was given the information I needed to provide the the dealership ( % 0.00) They gave me my contract number and the phone number the service provider needed to call ( % 0.00) I received a call from the dealership they called and was given approval to complete the work ( % 10.00) They were able to order the part and are waiting to complete the work ( % 30.00) ( % 0.00)
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2021/7
Original review: July , Worked hard ( % 4.17) Made me keep my CarShield ( % 0.00) Phenomenal worker ( % 50.00) Very dedicated to the person's job ( % 20.00) Helped me by lowering my rate and extending the day for me to pay my bill this month ( % 0.00) Helped me out so much ( % 20.00) I appreciate it ( % 0.00) ( % 0.00)
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2021/7
Original review: July , Thanks to all I talked to, You answered all my questions and gave me the information I needed to complete my request to cancel my coverage ( % 22.50) You're nice friendly people willing to help me ( % 40.83) Hopefully I will return in the future, Thank you for good service ( % 35.00) Rosemary ** ( % 0.00)
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2021/7
Original review: July , Took too long to get to a CS rep ( % 16.25) System not user friendly and took a while to be forwarded to a representative ( % 37.50) It should be a faster process ( % 0.00) Didn't like how I had to find different prompts to get a CS rep ( % 0.00) ( % 0.00)
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2021/7
Original review: July , There should more coverage for the value, each month, my coverage only cover eng, tran, X, drive axle, water pump, what to the AC, that all I got right now ( % 29.02) I got nothing more to say here ladies and gents! ( % 62.50)
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2021/7
Original review: July , Customer service was outstanding ( % 43.75) They ensured all of my needs were met before disconnected ( % 0.00) This is second time I have had to use them and they have been outstanding each time ( % 25.00) The coverage that is offered is great for the monthly fee that is charged ( % 80.00) ( % 0.00)
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2021/7
Original review: July , Just needed to make a correction ( % 37.50) My son's name should have been the primary person with me is secondary ( % 5.00) They made the correction immediately and with no hassle whatsoever ( % 0.00) The individual I talked to was very helpful, and competent ( % 23.33) I was very satisfied with the assistance I received ( % 65.00) ( % 0.00)
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2021/7
Original review: July , I have lost my contract policy and then received an email from you ( % 37.50) I have responded back twice so PLEASE CALL ME ASAP ( % 0.00) No response!!! I am traveling across country and NEED a call so I have info if I break down ( % -15.56) ( % 0.00)
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2021/7
Original review: July , Spoke to several people to get the part ordered ( % 18.75) The service station called them, they told him they'd call back but didn't and still haven't even after I called and gave them the phone number ( % 0.00) I NEED a compressor for my air conditioner, it's very hot and humid here, in the 's, they need to do their JOBS!!!! ( % 79.35)
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2021/7
Original review: July , Called to find out if my Infiniti m front suspension is covered under the warranty ( % 37.50) And the Representative was very professional ( % 13.00) And caring ( % 0.00) She also was willing to help me with any other problem and she also told me what my auto warranty covered ( % 6.25) ( % 0.00)
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2021/7
Original review: July , Waited three hours for tow truck, Transmission is not working properly,, had to wait in the rain ( % 18.75) Was satisfied with; your promptness, but not satisfied with the towing company for taking the amount of time that they did when they had said only one hour ( % 8.33) ( % 0.00)
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2021/7
Original review: July , Customer service rep was polite, friendly, and helpful ( % 37.50) I sold my car and had to let Car Shield go ( % 0.00) I am riding with friends and family right now as I am getting too old to drive by myself ( % 19.29) Rep was courteous and wished me well when I told her I could not cover another car because I now don't own one ( % 60.00) ( % 0.00)
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2021/7
Original review: July , First off, I rarely complain ( % 30.83) They would not cover a power train issue even though my expired manufacturer PT warranty would have ( % 0.00) I was told it would when I bought it ( % 0.00) $ in CS fees and I was denied! ( % 0.00)
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2021/7
Original review: July , Very pleasant conversation with the gentleman that took my call ( % 66.42) He was very helpful and very polite ( % 20.00) He put me at ease right away ( % 28.57) He let me know that he was very knowledgeable about Car Shield and about my contract and the fact that I already had car shield as I never received my contract from car shield and I had forgotten that I already made a payment to this company ( % 20.00) ( % 0.00)
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2021/7
Original review: July , Customer service has been very helpful and fast ( % 25.83) If they don't know something they will find the answer and then get back with you ( % 0.00) I think that Car Shield is an extremely good value with great customer service ( % 75.00) I highly recommend them to anyone ( % 16.00) ( % 0.00)
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2021/7
Original review: July , Had a flat tire so they sent a tow truck to change it but due to our vehicle being without a jack towed it to the nearest Les Schwab and they ended up putting four new tires on in the morning because of it being destroyed ( % 9.03) All steps of the process went excellent and made me thankful that we have our policies with Car Shield!! ( % 100.00)
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2021/7
Original review: July , Very pleased with your product ( % 51.25) Will tell all my friends about your fast service and professionalism ( % 20.00) The person who helped was very helpful and explained how your product worked ( % 20.00) I try to keep up with with the different services on my vehicle ( % 0.00) You were there when I needed you ( % 0.00) I am one satisfied customer ( % 50.00) ( % 0.00)
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2021/7
Original review: July , I have been with you guys for a couple of years ( % 37.50) I really enjoy the service you provide and I look forward bring it on my next vehicle with you ( % 20.00) I hope you all have a wonderful year ( % 100.00) I will be bringing on about three more vehicles ( % 50.00) You guys have the best warranty I have ever seen ( % 100.00) One is a Chevy pick up, in Great condition, very low milesm , original miles and the other one is a Volkswagen with , miles then I have a Corvette convertible with miles on it original ( % 28.50) ( % 0.00)
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2021/7
Original review: July , The technicians did an excellent job ( % 68.75) The representative for Car Shield was very professional and did a great keeping me the loop throughout the entire process ( % 31.00) A shoot out to the adjuster who call several times to ensure I was taken care of ( % 0.00) ( % 0.00)
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2021/7
Original review: July , Great ( % 58.75) Stars ( % 0.00) Excellent ( % 100.00) Will use Car Shield and highly recommendable ( % 16.00) Keep up the great work ( % 80.00) I was and felt safe that I had car shield ( % 50.00) I tell everyone that I'm cover under car shield ( % 0.00) I'm always telling someone that they need car shield ( % 0.00) ( % 0.00)
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2021/7
Original review: July , What a great experience ( % 58.75) Customer service was excellent ( % 100.00) Appreciate everything you guys do for me ( % 0.00) The customer service rep helped me out a whole lot today ( % 20.00) I thought I was gonna have to drop my policy but she gave me a gracious discount ( % 0.00) ( % 0.00)
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2021/7
Original review: July , Issues with my RPM & brakes ( % 37.50) My RPM went to and RPM and kept jerking when trying to shift to the next gear with no warnings ( % 0.00) Dropped back to RPM and jerked really bad ( % -35.00) My brakes went straight to the floor with no warnings also ( % 20.00) I was able to find a place to take my vehicles and now I am waiting on a rental car to get around ( % 50.00) ( % 0.00)
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2021/7
Original review: July , Help for rent my car was very good and the information how many days, she call the enterprise for me so I was very happy with that and Enterprise call me and I will there to get my car ( % 69.63) Thank you ( % 0.00) Thank you ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00)
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2021/7
Original review: July , I had an AC issue ( % 37.50) ( % 0.00) ( % 0.00) Went straight to the Acura dealership ( % 20.00) ( % 0.00) ( % 0.00) ( % 0.00) They diagnose the issue and days later Car shield wrapped it up ( % 0.00) ( % 0.00) Paid my deductible ( % 0.00) No questions asked ( % 0.00) I had my car back! Fresh AC for these upcoming summer days! ( % 18.75)
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2021/7
Original review: July , Everything was taken care of timely and adequately ( % 35.42) Once I gave my information to the dealership, they handled everything from that point on ( % 0.00) I would recommend your service to my friends and family ( % 0.00) Thank you all for such great and expedited services ( % 40.00) ( % 0.00)
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2021/7
Original review: July , In my circle of friends and Family those that need coverage already have it, as I was recommended by a Sister which heard of Car Shield from her church, many of the Patriots have your coverage for their vehicles, and have spoken highly of your coverage ( % 34.50) Have had no issues whatsoever ( % 0.00) Thank you ( % 0.00) ( % 0.00)
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2021/7
Original review: July , Excellent experience ( % 68.75) Good customer representative ( % 70.00) Tried hard to please me ( % -29.17) I was happy to listen to the offer ( % 80.00) It was a good conversation ( % 70.00) Eager to purchase the vehicle ( % 0.00) It is a very good day ( % 91.00) Thanks for this experience ( % 20.00) I love the credit union ( % 50.00) Thank the LORD Our GOD ( % 0.00) FOR THIS DAY ( % 0.00) ( % 0.00)
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2021/7
Original review: July , The young lady did a very good job of going over everything as well as explaining things ( % 46.17) I had a few questions, like the amount of time before the coverage starts and specific parts that are covered ( % -10.00) She was very attentive to the questions as well as knowledgeable ( % 52.00) ( % 0.00)
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2021/7
Original review: July , Fast, friendly service ( % 31.67) The representative was polite and very helpful ( % 20.00) We moved and the automatic payment was not made ( % 0.00) When I received the email notification I made a call to customer service, changed the address and changed the payment account ( % 0.00) Thanks ( % 20.00) ( % 0.00)
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2021/7
Original review: July , CarShield currently doesn't allow one account to have multiple vehicles ( % 12.50) The MEPCO system will only allow a single email address that can only be used with one account ( % -2.38) So if you have multiple vehicles, you need to have multiple email addresses, which is just ridiculous ( % -11.11) A change needs to be made in either CarShield to allow multiple vehicles per account OR in MEPCO to allow one email address to be associated with multiple accounts ( % 0.00) Chrysanthi provided world-class service! You can be proud of her!!! ( % 100.00)
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2021/7
Original review: July , Getting my claim processed faster helping me get my car worked on and understanding my explanation in why the first shop was not granted the claim to work on the car ( % 31.25) The whole conversation went well and a sense of peace was established ( % 20.00) ( % 0.00)
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2021/7
Original review: July , I do not usually have issues with CarShield ( % 25.00) This last go-round, however, I did encounter some issues (first being technical as they could not locate my account - which caused quite a bit of irritation on my end) and second being timing of inspection ( % 6.25) Beyond the belated inspection which then resulted in the dealership having my car for two weeks, any time I did have to speak with a representative, they were very patient and kind ( % 40.00) They explained why inspections would take longer - which eased some concern, but not much ( % -10.00) All in all, CarShield has still been very great and usually (outside of my deductible) cover most of any costly repairs ( % 50.00) I am pleased with the services provided ( % 50.00) ( % 0.00)
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2021/7
Original review: July , I spent the better part of an hour trying to get my car towed only to find out my problem was not covered ( % 19.38) The associates had no clue that older policies fall under the united car care umbrella so most of my time was spent listening to people tell me I didn't have an account ( % 18.89) ( % 0.00)
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2021/7
Original review: July , I have had a very traumatic experience working with CarShield/Auto Shield! First of I was congratulated on being a Hero serving and working during the Covid and really appreciated ( % 26.88) I got a discount for Heroes ( % 0.00) Because of me working as a Health Care provider ( % 0.00) And the sales pitch was extraordinary! I even placed vehicles on the warranty ( % 41.67) I must tell everyone that it took me a month to even begin to write this review because I am unmotivated and depressed because of the circumstances of life during the Covid period ( % 0.00) So dealing months with a nonsense rude company didn’t help my situation ( % -30.00) Because my car is still in the shop for months! I thought having a plan like this was to have my back when I needed them ( % 0.00) But I was let down ( % -15.56) Being a Nurse has been draining mentally, physically, emotionally, and spiritually ( % 0.00) I was sold a Lemon of a warranty ( % 0.00) I had no one to have my back when I needed help! My car has been in a repair shop since May , ! I only had my car for one year prior to my car having mechanical issues ( % 0.00) I purchased this warranty because I am still paying for this car ( % 0.00) I recently got a divorce and I filed Chapter ( % 0.00) So my vehicle was included in the plan ( % 0.00) I can’t drive my car! I haven’t driven it for months! The first few weeks of reporting the breakdown to the Warranty company was a disaster ( % 2.50) The mechanic could not get in touch with a live person to even speak to anyone in the Claims department ( % 13.64) Then when I get in touch with the Customer Service I was given the runaround ( % 0.00) I was placed on hold for more than an hour ( % 50.00) The mechanic shop is a very humble gentleman from Honduras ( % -26.00) He is an exceptional mechanic and a neighborhood trustworthy mechanic for families and younger adults who have difficulty paying their bill when he’s complete the job ( % 25.56) The gentleman will let you make payments on very expensive work ( % -65.00) The warranty company disrespected this gentleman because of his Native tongue ( % 0.00) They made up a name in their notes ( % 0.00) Jerry is not hard to say ( % 14.58) I understand him very well ( % 20.00) So that’s where it went wrong ( % -50.00) The profound miscommunication between the Customer service and the long untimely unprofessional way of not returning calls or any feedback or follow up ( % 1.67) The second month I was still trying to have some faith In this company ( % 0.00) Mind you my car is still sitting at this lot broke down ( % -15.56) (I have had previous car warranties in the past, and it was never an issue to fix a mechanical breakdown!) Btw ( % -23.96) ( % 0.00) Ice T is being misrepresented in speaking for a low down company as Car Shield/ AutoShield)! So my car still broken and I finally speak to someone in the Claims department ( % -14.86) ( % 0.00) His tone toward me was very authoritative and rude ( % 4.50) (I communicate with Doctors and Therapist for a living so I can articulate my idea to any live being ( % 13.64) !) I was told to provide repair bills and a tow bill and oil change receipts! I asked if I could possibly be a case by case repair because of my recent divorce and and my filing Chapter ! I informed these people that it is against the law for me to speak to my creditors ( % 0.00) The place I bought my car provide free oil changes ( % 40.00) But I can’t talk to them ( % 0.00) It’s against the law! And I surely was not going to involve my lawyer ( % 50.00) Because I would have to pay him ( % 0.00) If he calls me or write me a letter it’s a fee for his time! I tried telling Thea people that ( % 0.00) I yelled telling these people that! Nobody listened to me ( % 0.00) So the nd month / of my car being broke down with no one communicating with the mechanic because they had his name wrong! I complain to a manager and I asked for some results ( % -39.03) She returned my call ( % 0.00) Her voice was very pleasant and comforting ( % 95.33) So her solution was to give me a discount ( % 0.00) $ off my monthly payment and I’ve never heard a word from her again! The “Reach out” baloney she blew up my behind ( % -40.00) The third month every one was on the same page ( % 0.00) The being on hold for more than an hour ( % 50.00) The customer rep reading off the items I need to provide ( % 0.00) And another discount ( % 0.00) ( % 0.00) Because they really don’t want me not to go without coverage ( % 20.00) So I was given another $ discount because I have two cars under the warranty ( % 0.00) So I never got any results ( % 0.00) My car is not repaired because the mechanic need money to buy the part for the car ( % 0.00) So basically I got no results from anyone ( % 0.00) Just my car sitting in a shop for more than days! I had no motivation, no drive, no nothing to write this ( % 62.50) Because I’m disgusted I got some motivation and typed this extremely long review! Today I did my research and bought a different car warranty ( % -35.42) I pray that my car will be repaired in a timely fashion ( % 0.00) And that I never will have to experience the disrespect and disregard of someone’s trust and robbing me of my hard earned money! This Hero got Zero from Car Shield! Cheers! Read full review ( % -10.98)
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2021/7
Original review: July , I recently went to Car Shield for the repair of my passenger rear window ( % 18.75) I have not been able to use it for the last months ( % 25.00) I called in and take to a representative before taking it to the Valley BMW store in Fayetteville, NC ( % 0.00) I was told that it was declined because my policy covered the motor, but not the regulator ( % 0.00) Which in my opinion was stupid, because they are connected and one, does not work without the other ( % -46.25) Moreover, I felt that I was not getting my money worth and there was no help for me ( % 30.00) ( % 0.00)
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2021/7
Original review: July , Excellent ( % 68.75) Always great service ( % 80.00) The staff was very professional ( % 13.00) I would always come to Car Shield for service and I would recommend people I know to car shield including my family ( % 0.00) Service is right on point ( % 28.57) Car shield should be rated more than it should be ( % 50.00) ( % 0.00)
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2021/7
Original review: July , Very helpful and easy to speak with ( % 33.61) Fixed my issue very promptly ( % 15.00) Asked and verified all my information quickly because the way she asked was great and I appreciate my whole phone call ( % 44.44) I've never experienced such a easy phone call from a customer service representative and it great ( % 20.83) ( % 0.00)
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2021/7
Original review: July , My experience with the associate that help me was absolutely great ( % 58.75) Within minutes the issue was resolved and I could move forward with my day ( % 0.00) Appreciate her help very much and most of all she was very polite to speak with ( % 32.00) Great customer service skills ( % 80.00) Keep up the good work ( % 70.00) ( % 0.00)
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2021/7
Original review: July , Once I joined CarShield I was very happy how they handled everything for me and made sure I was able to get the coverage that I needed as well as making sure that my vehicle will stay on the road ( % 57.50) Thank you car shield ( % 0.00) ( % 0.00)
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2021/7
Original review: July , Very courteous representative ( % 57.75) Help out with all my questions ( % 0.00) Would recommend to friends and family ( % 0.00) If I hadn't been in contract with another company would've stuck with them, but if you're looking to save money this is the way to go ( % 0.00) ( % 0.00)
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2021/7
Original review: July , Very understanding and helpful with our needs ( % 28.75) Once the representative got to the bottom of the issues between the bank and Car Shield, the representative was able to work out what happened with our payment and made the appropriate corrections ( % 50.00) ( % 0.00)
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2021/7
Original review: July , Dissatisfied all around ( % 37.50) ( % 0.00) ( % 0.00) waste of money every month then you have a deductible or part not covered ( % -20.00) Will not recommend to anyone ( % 0.00) And now I am trying to submit my form and they make me have a certain amount of words ( % 21.43) What in the heck is wrong with this company ( % -50.00) Spend more time on fixing coverage on vehicles ( % 50.00) ( % 0.00)
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2021/7
Original review: July , It was excellent ( % 68.75) The lady was awesome and helped me understand my policy ( % 100.00) She was very patient and understanding and took the time to explain everything something the previous reps didn't take the time to do ( % 1.67) I think she should be considered for a promotion ( % 0.00) ( % 0.00)
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2021/7
Original review: July , I received an email and it was from Mepco and the site was not secure on my end so I called to make sure I was getting the correct website info ( % 22.50) The service person helped me with the info and sent me to the billing personnel to make sure I was on auto pay for my contracts with you ( % 50.00) ( % 0.00)
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2021/7
Original review: July , Chris was a professional, Knowledgable, friendly and on target ( % 28.33) Answered all of my questions, and sent me the necessary documents to complete my call ( % 5.00) My scores on Chris was a perfect in all areas ( % 100.00) She was on the level, will recommend to others ( % 0.00) ( % 0.00)
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2021/7
Original review: July , My customer service representative was amazing, his name was Brian **, definitely should recognize this fella ( % 32.50) He was so helpful and knew the answer to every question I had ( % 0.00) I am so appreciative of his help ( % 60.00) Please recognize him he was super super super super super ( % 33.33) ( % 0.00)
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2021/7
Original review: July , Representative answered my question about Mepco ( % 37.50) Mepco sent me a welcome letter to go their site and access and make payments ( % 80.00) The username and password did not work ( % 0.00) Representative informed me that I can do everything through the CarShield app and do not need to use Mepco ( % 0.00) ( % 0.00)
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2021/7
Original review: July , We wanted to make we were covered on both cars ( % 37.50) And had questions about our both and if they were covered in all areas ( % 0.00) The representative we talked to GREAT and helped us out a lot ( % 80.00) We came away feeling better ( % 50.00) ( % 0.00)
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2021/7
Original review: July , Updated on //: I had spoke to Chris on the of Aug ( % 37.50) and he said that he was just handed this case and been working there for just months ( % 0.00) I had told him that Car Shield was a good company and he told each to their own ( % 65.00) I did not need to hear that from him I am a retired Master Mechanic ( % 0.00) You back the people you work for ( % 0.00) So I called and talked to Kaylee and she told me she would take care of it and call Groesbeck Car Care ( % 0.00) But she failed to do so ( % -50.00) Original Review: I called customer service about engine light being on ( % 38.75) Kayla said to take my truck to the dealer / mile away with no problem ( % 0.00) I think CarShield is the only coverage to have on any of your cars and trucks ( % 0.00) I had heard that they were great, but when I called the gentleman was very helpful and very knowledgeable and told me the the best program to go with ( % 55.00) Read full review ( % 35.00)
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2021/7
Original review: July , Did a clam and had a great experience ( % 58.75) Will tell friends about y'all ( % 0.00) Everyone is very helpful ( % 20.00) And it's easy to make a payment ( % 43.33) We love CarShield ( % 50.00) Will keep it on this car and if we get anymore will be putting it on any other car ( % -12.50) ( % 0.00)
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2021/7
Original review: July , Contacted your employee who was very professional and helpful! Took our vehicle in to our vendor and drove the SUV home that afternoon! Very, very pleased with CarShield! At this point I would and will recommend your organization to friends and family ( % 46.35) Thank you for your fast attention to my need ( % 20.00) Rodger ** ( % 0.00) ( % 0.00)
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2021/7
Original review: July , I am a fairly new customer to CarShield, I originally registered a smart car with a great rate, but had many questions originally I could not have answered as a Canadian customer and I wanted the product but it seemed as I could not use it where I was nor did people I talk to know about it ( % 39.65) I now see the App provides these answers I was asking and am indeed in a area that’s covered and has many choices for garages ( % 50.00) CarShield's staff are polite and professional and in my experience so far do everything they can to assist ( % 10.00) I think CarShield is such a great product that when I found out my warranty on my F truck ran out I registered it as well, I now have two vehicles under them both with great customer service! I hope I never have to use CarShield but the next experience to judge it will be the service on a claim, I truly hope it’s just as great as my other experiences so far if the need ever arises ( % 36.79) Thank you CarShield ( % 0.00) ( % 0.00)
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2021/7
Original review: July , I don't need to keep my contract cause I still have extended warranty ( % 37.50) I appreciated your interest in keeping safe my auto ( % 35.00) Thanks for your information and the information for all the need of have a insurance ( % 20.00) I'm very thankful to all the personnel and sales representatives ( % 20.00) ( % 0.00)
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2021/7
Original review: July , The Agent Answered all my questions ( % 37.50) Was knowledgeable and efficient ( % 0.00) Made me feel very comfortable with the purchase of coverage ( % 52.00) I would definitely recommend CarShield to my friends and family ( % 0.00) We are so happy that we selected Car Shield for our vehicle ( % 80.00) Maybe covering our other one soon ( % -12.50) ( % 0.00)
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2021/7
Original review: July , Why be a policy holder and you can't use the policy for certain items ( % 29.46) I don't understand also payment for services is on a two weeks delay therefore you will not be able to take car off provider's lot ( % 50.00) If someone could please explain this to me ( % 0.00) ( % 0.00)
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2021/7
Original review: July , The Representative was professional and straightforward handling my signup procedure ( % 28.33) He informed me of the coverage of my KIA SORENTO and all related subjects ( % 0.00) He was handy at making a fast job at setting up my Auto Pay account ( % 40.00) Then advised me of when the Coverage would start ( % 0.00) Ensured My understanding of the Benefit of Having CarShield protect my SORENTO ( % 0.00) A speedy experience ( % 0.00) ( % 0.00)
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2021/7
Original review: July , I believed wheel rims should be included when they are damaged due to pot holes or foreign object in the highway ( % 4.17) This is especially true for cars the sit low and are high end luxury cars ( % 28.67) I can understand if the tire itself was not covered, however, the wheels, rotatory and items related should be covered ( % 0.00) Your response is appreciated ( % 20.00) ( % 0.00)
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2021/7
Original review: July , Temeasha tried explain how inconvenient it's to drive a car without an automobile protection plan, to me shelter and harvest comes first these days ( % 0.83) Good thing the car is a Tucson ( % 70.00) Is pretty new, and due to covid I do not drive as much as before, my income from SSI do not increase, but everything in life does ( % 11.53) Thanks for your kindness, service and understanding of this matter ( % 20.00) ( % 0.00)
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2021/7
Original review: July , I called customer service for advice on login in to the mapco ( % 37.50) com site ( % 0.00) I received assistance on successfully changing the login information I previously had received and was able to get online to review my information ( % 36.11) Great customer service for my first time call ( % 52.50) ( % 0.00)
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2021/7
Original review: July , Very good ( % 64.25) Everything went well ( % 0.00) I added another car and it was in my price range so I accept it and I've been pleased so far ( % 30.00) Thanks for helping me get what I need in case something should every happen which I hope not with cars being so expensive ( % -15.00) She was great help and kind ( % 70.00) ( % 0.00)
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2021/7
Original review: July , I was at Kia on Killian on Thursday ( % 37.50) I called and they called yall ( % 0.00) They approve my car to be work on but said they would have to call back Friday to see if they could get part which the kia dealership had the parts ( % 0.00) Yall talk to kia yesterday and then said we could use kia's part so I had to waste another day off when I could have had it done in one day and I live min from the dealership ( % -3.18) ( % 0.00)
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2021/7
Original review: July , Carshield offers good extended warranty contracts with excellent customer service ( % 54.37) I traded my covered car before I needed to file a claim so I did not experience the claim process ( % 0.00) I am confident their excellent service would have continued in the claim process ( % 75.00) ( % 0.00)
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2021/7
Original review: July , Good ( % 53.75) I hope I never have to use it! But just in case I need it that’s why I got it to pay for repair to my truck! I will tell my friends about it! That everyone should have a vehicle warranty to help pay for repairs on my vehicle just in case something goes wrong with the transfer case, rear end, engine, air conditioning, drive train and anything else that it covers ( % -50.00) Like I said I hope I never have to use this but just in case I have peace of mind ( % 0.00) I hope I’ll never be any problems with the truck ( % 0.00) Thank you ( % 0.00) ( % 0.00)
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2021/7
Original review: July , After diagnosis quality of service was superior ( % 53.75) The agent was very concerned about what needs to happen with the car and the process to get it done ( % 20.00) I will be sure to give you my best reference for this company as a highly qualified candidate for joining ( % 55.33) ( % 0.00)
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2021/7
Original review: July , Good response ( % 53.75) I had no trouble with it ( % 10.00) I feel it would be useful for people to know and it would be a big help ( % 15.00) Glad I was referred ( % 50.00) I would recommend it to anyone wanting to keep up on their vehicle ( % 0.00) I'm glad I made the decision to go with Car Shield ( % 50.00) ( % 0.00)
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2021/7
Original review: July , Thanks for the prompt service and wonderful customer service ( % 52.50) Your people are well trained from start to finish ( % 0.00) They are efficient and courteous ( % 60.00) Love that they get the service calls and answers to questions quickly when they have to put me on hold briefly ( % 27.78) ( % 0.00)
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2021/7
Original review: July , Great customer service ( % 58.75) Fast and courteous ( % 40.00) I haven’t used my warranty yet so I guess we will see how that go if and when I need it ( % 0.00) But the people are fast and friendly ( % 28.75) Not a lot of hassle and don’t have to do a lot of paperwork and tasks! I love it ( % 50.00) ( % 0.00)
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2021/7
Original review: July , I called on Sat July ( % 37.50) I just wanted information on plan coverage and costs ( % 0.00) The representative who I spoke to was using very high pressure selling tactics ( % 20.80) Several times I tried to end the call with no success ( % -7.50) I decided to accept the plan so that the call could be ended ( % 0.00) ( % 0.00)
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2021/7
Original review: July , Grant was caring and nice ( % 48.75) He waited for me to write things down and for me to get payment card and for me to get pen and paper and Vin number and all other info ( % -14.03) Thank you for your kindness Grant ( % 0.00) It was greatly appreciated and I thank you again for your help and everything ( % 20.00) ( % 0.00)
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2021/7
Original review: July , I wish that my service plan covered more items so that I wouldn't have to come out of pocket so much ( % 35.83) It was a bit of a hassle between the body shop and Car Shield ( % 0.00) I think that if a part has other parts inside of it those should also be cover by carshield ( % -12.50) ( % 0.00)
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2021/7
Original review: July , My experience with the representative was outstanding, and she was very professional ( % 33.50) I would highly recommend Car Shield to my family and friends ( % 16.00) If you are looking for a great auto protection plan please consider car shield as your first choice ( % 52.50) ( % 0.00)
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2021/7
Original review: July , I had questions regarding my coverage on my truck ( % 37.50) How to go about obtaining service from your company ( % 0.00) Everyone there has been helpful and kind ( % 60.00) Especially being a female and not knowing about vehicles ( % 0.00) I hope my first experience with your company is good ( % 47.50) ( % 0.00)
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2021/7
Original review: July , Today I had made up my mind to cancel my membership, but my Carshield representative, Hadyen changed my mind ( % 37.50) Due to his honesty and integrity, I decided to remain with Carshield ( % -12.50) Hadyen walk me through the process of transferring my contract to another vehicle and now I am once again a happy customer ( % 80.00) Thanks Hadyen ( % 20.00) Jimmie Read full review ( % 35.00)
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2021/7
Original review: July , Car Shield staff Rob, Vonita and Jessica plus one other lady were so helpful nobody could expect any better service ( % 25.00) I was pleased to work with people and get excellent, thoughtful help ( % 63.33) This is very unusual in this day and time in the world I work in ( % 26.00) I Have given up hurting ( % 0.00) Try it ( % 0.00) You will enjoy in ( % 40.00) ( % 0.00)
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2021/7
Original review: July , I had engine light on in my car, I called Carshield and advised me to take it to a certified mechanic, and a great experience after that without any worries, thanks Carshield for caring about your customers, GREAT JOB!! I had other company before but they're not even close enough to be compared to Carshield ( % 37.86) ( % 0.00)
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2021/7
Original review: July , All of my questions were answered fully and in a polite and professional manner ( % 23.75) , as always! I feel that Car Shield is the best value for my money after checking prices on many of the other companies offering extended service warranties for older cars ( % 38.54) ( % 0.00)
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2021/7
Original review: July , I truly feel much more secure knowing that you have my car's back ( % 31.87) However I do have one concern ( % 0.00) If I have an issue on any day not during the usual work hours of your establishment, how then do I get in touch with someone if I am stuck on the side of the road after hours or on the weekend? ( % -25.00)
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2021/7
Original review: July , This makes so much sense - like saving money for repairs you'll know you need ( % 28.75) The bonus is you'll be able to get the repairs if you haven't saved enough money ( % 25.00) This takes a big worry off my mind regarding the older vehicles we own ( % 25.56) ( % 0.00)
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2021/7
Original review: July , The miles listed currently are higher than the correct miles by miles ( % 20.83) I called to have the miles corrected and will send these to CS@carshield ( % 0.00) com as well ( % 0.00) It appears that the input miles when I opened the policy was input incorrectly and I am asking for this entry to be corrected based on the current odometer reading being less than those shown ( % -8.33) ( % 0.00)
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2021/7
Original review: July , At first the Claims department had me very upset about the repairs claim telling me it wasn't covered in my CarShield warranty ( % 27.50) But one call to a lovely lady in customer Service she took the time to listen to me about my horrified dealing with claims and she came to my rescue and looked at my warranty and got me taken care of and apologized for the incorrect handling of my claim and got me taken care of with professionalism and understanding my situation ( % 50.00) ( % 0.00)
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2021/7
Original review: July , I keep getting these requests for a review of services when I really haven't talked to anyone ( % 28.75) My car is in the shop and they want pictures of my car and I have to bear the cost if my claim is denied ( % 0.00) ( % 0.00)
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2021/7
Original review: July , I needed help with a question and you guys give it to me ( % 37.50) Thanks a lot ( % 20.00) You guys do what you got to do for you all people and that's a great thing to do ( % 80.00) Thanks again ( % 20.00) That's all I got for now ( % 0.00) Talk with you guys a little later ( % -9.38) Take care ( % 0.00) ( % 0.00)
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2021/7
Original review: July , Updated on //: I needed to change the date for both of my plans ( % 37.50) One was done but the other one was not ( % -12.50) But that is alright because the one that was extended is the one I really wanted to have extended ( % 20.00) The representative was very pleasant and helpful with my situation ( % 95.33) The representative was very prompt and I was not delayed on the phone call ( % 20.00) Original Review: Needed to update payment information to pay bill ( % 37.50) Customer Service Representative was very courteous and professional ( % 44.00) The Representative help me with my matter in a expediently way ( % 0.00) I always inform people I know to get a Car Shield policy so that if their vehicle becomes disabled, they can get it fix for very little out of pocket expense ( % -22.19) Read full review ( % 35.00)
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2021/7
Original review: July , Nicole is awesome at her job!! She is very professional and knowledgeable at what she does ( % 50.17) She made this process so easy and painless ( % 43.33) I enjoyed my conversation with her ( % 50.00) I will definitely tell my family and friends about my experience with CarShield ( % 0.00) Thank you again Nicole for everything you did for me ( % 0.00) ( % 0.00)
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2021/7
Original review: July , I called to verify some information BEFORE jumping in and selecting Possibly the Wrong Auto Repair Mechanic ( % -4.17) The Representative I spoke with was Very Helpful, Courteous, & Professional ( % 30.00) She also gave me the towing and claims phone numbers so I could call them myself once I found the Shop I wanted to deal with ( % 0.00) Very Helpful!! ( % 31.25)
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2021/7
Original review: July , Kierra was great! She deserves an accommodation for going above and beyond to help me ( % 45.83) She was patient and helpful ( % 0.00) I am so happy I called ( % 80.00) My husband has a friend who has CARSHIELD and he raves about it ( % 0.00) Thank you! ( % 0.00)
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2021/7
Original review: July , I just called the financial information person that I talked to was very courteous well known about what I need to find out and I thank her for ( % 38.50) I'm glad that I found out about what each silver and gold means ( % 50.00) I didn't know less mileage you have how you can go ( % -16.67) ( % 0.00)
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2021/7
Original review: July , Received email to update odometer reading if different from email ( % 18.75) Spoke to Angel but was cutoff recalled and spoke to Josh who advised Angel had already changed ( % 0.00) Both customer service representatives were both professional and helpful ( % 10.00) This is my first experience with CarShield ( % 25.00) ( % 0.00)
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2021/7
Original review: July , My air went out on my Honda ( % 37.50) There was an issue with the mode motor ( % 0.00) After checking with CarShield, I was told that "you were only offering a cheaper" part and it wasn't right for my vehicle ( % 14.29) I called CarShield, and was told that the Mode Motor was a cheaper motor but would have been fine ( % 41.67) The people at CarShield were very helpful and kind ( % 40.00) I want to thank! ( % 0.00)
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2021/7
Original review: July , Call to have my car tow ( % 37.50) They came out and took care of my car with no problem and the ladies I talk to was nice and did they job thanks ( % 40.00) I will make sure I tell friends and family about CarShield ( % 50.00) It's the best thing to have ( % 100.00) ( % 0.00)
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2021/7
Original review: July , Melissa ** was my representative and she was extremely pleasant and helpful in correcting my auto payment information ( % 55.42) Melissa looked up whether my routing # and bank account number could be used for auto payment, instead of my debit card number, since it had been stolen and changed last month ( % 0.00) She made all the necessary changes and took my payment for this month ( % 0.00) I was very pleased with her service ( % 65.00) Thank you ( % 0.00) ( % 0.00)
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2021/7
Original review: July , The only claim I had was handled in a slow manner ( % 2.50) The reimbursement to the repair facility was also very slow ( % -39.00) Claims should be handled quickly without a lot of delay ( % 33.33) I would have rather have been given the option of paying two months upfront with me making a monthly payment there after rather than having auto deductions from my bank account ( % 0.00) ( % 0.00)
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2021/7
Original review: July , I have not had any trouble with my truck yet thank God but when I do I’m hope they come to the recuse ( % 8.75) Thank you CarShield ( % 0.00) Your customer services is great ( % 80.00) Always on point !!!! Thank you ( % 0.00) I’m glad I got this for my truck ( % 50.00) I thinking of getting it for my Lexus but got too many miles ( % 50.00) But thank you ( % 0.00) ( % 0.00)
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2021/7
Original review: July , Called to see if repairs I was getting done to my truck were covered with my policy ( % 37.50) The young lady I spoke to informed me that all repairs would be covered ( % 10.00) Thank you to CarShield for their customer service ( % 0.00) ( % 0.00)
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2021/7
Original review: July , Called about car parts that was covered with my plan and the customer representative I spoke to was very nice and friendly ( % 51.00) He was able to answer all the questions that I had about my plan ( % 50.00) Was really satisfied with my call ( % 50.00) ( % 0.00)
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2021/7
Original review: July , My car was vandalized and I had a question if CarShield covered those types of situations ( % 37.50) The representative I spoke to was very nice and professional ( % 44.00) Great customer service ( % 80.00) I hope the individual that I spoke to can be located and give him accolades for a job well done ( % 0.00) ( % 0.00)
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2021/7
Original review: July , Took over a week, I had no means to get to work, if there could be a way have dealers to give a loaner vehicle while we wait plus days for the process it would be very helpful and would relieve a lot of stress, and parts should be the original parts for that vehicle ( % 31.67) ( % 0.00)
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2021/7
Original review: July , Wanted the date of my Car Shield paid on another date ( % 37.50) Margi granted me that opportunity ( % 0.00) She helped me get the name of your home warranty service, I was glad ( % 50.00) She is a very kind and patient person ( % 78.00) My experience was plus ( % 0.00) ( % 0.00)
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2021/7
Original review: July , I just joined recently/haven't used CarShield yet ( % 37.50) But I feel safer when driving knowing my car is covered ( % 0.00) The best part is one day my car will break down ( % 42.22) ( % 0.00) Car Shield is there ( % 0.00) Who knows when a car will break down? So thank you car shield ( % -15.56) ( % 0.00)
consumeraffairs
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2021/7
Original review: July , Claim for repairs on Mercedes Benz c Amg ( % 37.50) CarShield not paying labor cost for dealer's price ( % 0.00) I would hope that the prices would be renegotiated due to things has been increased ( % -12.50) After calling around to compare labor hours I found out that ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , My agent was helpful in seeking possibilities to either broaden my coverage or save me money ( % 37.50) In that I had been quoted by a few other companies, I feel that I was able to select the best plan as offered by Car Shield ( % 29.38) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , I don't know why I have to pay $ ( % 37.50) for the contract for the first payment when my contract is $ ( % 25.00) ( % 0.00) And I don't like waiting for the policy to start coverage ( % 0.00) I think the policy should start immediately and coverage on the day the policy was taken out ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Members were very helpful in helping me update new address and update card on file ( % 23.71) Very helpful on explaining the coverages for my vehicle adding to the value of this coverages ( % 20.00) Hopefully never have to use it but better to have and not need than to need and not have ( % 50.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Good, enjoyed being a part of the team ( % 52.50) Recommend it to all my family and friends to join and plan on coming back when I can, you can’t get anything better than CarShield ( % 25.00) The best insurance coverage you can have ( % 100.00) Thanks CarShield ( % 20.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , My experience with Car Shield was excellent ( % 68.75) I would recommend you all to car shield ( % 0.00) You all were excellent in customer service and my account for Ford Fiesta was very affordable and I would tell everyone of your excellence and how affordable you guys are and the plan is excellent coverage and it includes towing and rental ( % 73.33) That's awesome ( % 100.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , I'm a senior with a calling plan I have to pay for when I get a call ( % 37.50) Car Shield won't stop calling!!! I was thinking about buying a car and doing research on what an extended warranty would cost ( % 0.00) First, you can't get even an estimate without putting in your phone number ( % 25.00) I did because I really needed the info but was very leery about doing so ( % 20.00) I had reason to be ( % 0.00) The guy that called was condescending and rude ( % -30.00) Even though I explained I didn't even own the car yet, in fact, hadn't even test drove it, I ONLY wanted an idea what it would cost for the year, make and model, he kept pushing for more confidential information ( % 36.67) I ended up hanging up and they haven't stopped calling me since! STOP CALLING ME! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Dana gave me a competitive offer ( % 37.50) Thanks because I didn't want to have to pay too much for coverage ( % 20.00) Dana made me understand that all the other companies have term policies and Car Shield has month to month ( % -12.50) She was really great and helped me a lot ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Remove and replace broken water pump ( % -1.25) The old water pump gave out and the Car Shield repaired yet saved me at least $ ( % -10.00) I recommend carshield for anyone with an older car ( % 16.67) It sure helps save money ( % 50.00) I didn't believe the commercials that they are true carshield ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , I really don't know much more except to say I was pleased with the information I received and feel it is a good price ( % 45.50) Unfortunately, I have had to replace the a/c compressor without your help, but it's done now and I will be covered for anything else ( % -50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Just want to said was a good experience ( % 53.75) Friendly representative, well explain of my questions ( % 37.50) Hope your company get more representative like this one ( % 50.00) Thanks a lot for the service I get today ( % 20.00) I don't have more to tell your company ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Payment reduce to Medical Hospital reason ( % 18.75) Ask for assistance in reducing my payment, because I was in the Hospital for about weeks do to COVID- ( % 0.00) So I requested for little assistance, and try to lower my payment ( % -18.75) And I thank you all for your Cooperation ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , The rep was informative ( % 37.50) I would always like to thank her very much for explaining all the details for future knowledge on how the company operates with try to maintain the client and the policy ( % 13.00) It helps with my decision to continue to use this service ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Easy to speak with the agents ( % 40.42) Very courteous ( % 78.00) Explained ( % 0.00) The agent explained the current policy I purchased through car shield vs the existing covered warranty through the dealer I purchased the car from ( % 0.00) In all I feel I am paying a great price monthly ( % 80.00) I do think I am better off sticking with the policy at hand ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , I received in the mail that my vehicle (Honda) coverage would be expiring //, however that was not correct as I already have direct payment set up for all () vehicles ( % 23.75) Lisa was kind enough to explain why I was mistakenly sent mail, apologized and updated my information ( % 30.00) Great job, Thank you very much ( % 53.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , I was taken care of very professionally and all my questions were answered to satisfaction ( % 25.25) The customer service agent was very helpful and courteous ( % 40.00) She provided a good plan for all my needs as well as provided a reasonable plan monetarily wise ( % 53.33) I was very satisfied with the service and results ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Transferred policy to another person ( % 37.50) Took a while to get it sorted out but I think it finally got sorted out ( % 0.00) It took a little longer than I expected, but in the end it was all taken care of ( % -14.37) Customer service is always pretty prompt ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , So far since joining the Car Shield family I'm optimistic about my decision for joining ( % 23.75) I haven't had to use the services yet, but I am confident that when I do I will be satisfied with the services that I receive from Car Shield, I'm trusting that I won't be dissatisfied with services provided ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Dominique helped answer my questions and made me feel confident in my decision to choose Car shield ( % 43.75) She let me know my car would be covered and also helped me find a garage that will help me with my needs ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Everybody I spoke with about cancelling the policy was polite and professional ( % 23.75) They all tried to offer better rates ( % 50.00) One employee did a thorough job of explaining to me why the company has low ratings; mainly people try to file claims too soon, and their dissatisfaction is with the claims company, not Carshield ( % 8.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , It was so easy to use the Car shield coverage ( % 40.42) It was not hard and it was quick to get my car in to get fixed ( % 19.31) I will be telling more people that Car Shield is easy to use and has great coverages for your cars ( % 57.78) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Pleasant experience ( % 55.42) Don't know how long I'll be able to pay for this coverage ( % 22.50) Sales person made me feel I should at least try ( % -30.00) Since I purchased a used car I felt I should try ( % 0.00) Carshield has been a great help ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , The representative was very courteous and helpful ( % 57.75) With elderly and being a veteran we received a discount ( % 0.00) With being elderly we can't repair our vehicles any longer so we needed to be secure in a way to repair our vehicle ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , A little more back:forth on part cost than expected for Honda, no issue on labor rate, car was repaired as promised after paperwork issues resolved ( % 14.69) Customer service/claims dept was very helpful on all my calls ( % 20.00) I did recommend the product ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Great Company! From the representative to the service payment ( % 68.75) I remember seeing the commercials late at night thinking this is fake ( % -40.00) I assure you it’s real and great to have ( % 50.00) I didn’t think I would need service on my ( % 0.00) I fought against the judgement of not getting the warranty ( % 0.00) I’m glad I did! ( % 62.50)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Satisfied customer ( % 43.75) I was very pleased with the service because your representatives were Experienced, knowledgeable, helpful and Very friendly and made me feel very comfortable ( % 61.44) I felt like I was family ( % 0.00) I will always refer my family and friends to my new found FAMILY ( % 13.64) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , The customer service representative I spoke to was very quick to help me change my e-mail address ( % 40.42) She was also very polite and friendly ( % 28.75) I am so blessed to be a CarShield customer and will be for the rest of my life ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , I’m so glad I chose Carshield Protection Plan for my truck ( % 43.75) I feel more secure that my truck will be covered if anything major happens concerning repairs in the near future ( % 21.25) Thank you Carshield for having my back ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , I really appreciated the follow-up by my rep ( % 28.75) I am really busy so it was nice to receive his call and his extra effort to get my account paid off ( % 23.33) I really appreciate the reach out on the discount opportunity so that I could get my account paid off ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , I was told we'd be receiving insurance cards ( % 37.50) ( % 0.00) ( % 0.00) My miles is coming up and wanted all I needed just in case ( % 0.00) Brittany took care of all my concerns and am a happy customer ( % 80.00) ( % 0.00) ( % 0.00) Nice to know it was easier than I expected ( % 25.00) Will be looking forward to doing business with you in the future ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Morgan was very helpful ( % 28.75) I will keep this claim open till my car gets fixed ( % 5.00) Morgan is sending me info on where to take my car to get fixed ( % 10.00) I'm working right now so I'll get on this hopefully by the beginning of next week ( % 14.29) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Had a wonderful experience with CarShield customer service ( % 68.75) The young man was very helpful and professional ( % 13.33) I am really impressed with the quote I got ( % 100.00) I saw your advertisement on tv ( % 0.00) You guys made my day, and I am very pleased with CarShield ( % 65.00) Again thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Payment processing was a breeze ( % 37.50) The Agent was fast and knowledgeable ( % 20.00) Highly recommended for service and repair coverage ( % 16.00) Mercedes Benz Sprinter covered since to keep repair bill under control with insurance premium instead ( % 0.00) Coverage is for the repair from any certified Mercedes repair shop ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , I called to add an additional vehicle to my account ( % 37.50) Alexander was very patient as he waited for me to get my auto title for the VIN ( % 20.00) He was very pleasant, and knowledgeable and he thanked me for my business ( % 95.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , I have not use the the insurance yet but the representative answered all my questions to my satisfaction ( % 37.50) I hope my experience will be the same in the future ( % 0.00) I feel better that I have CarShield insurance because I do not have to worry about major repair cost ( % 28.13) I appreciate service provided ( % 0.00) Thank you ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , I was very pleased with the highest level of customer service and professional attention extended to me regarding rate quotes and renewal coverage ( % 37.50) Moreover, I would recommend CarShield to all my family friends as well as neighbors ( % 0.00) Five stars, continue to exceed all other competitors ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Excellent customer service ( % 68.75) Great ( % 80.00) Answer questions ( % 0.00) Friendly people ( % 37.50) Yes I would recommend my family and a friend ( % 0.00) What great value package ( % 80.00) You can't beat it nowhere else so give CarShield a call ( % 0.00) You won't be sorry ( % -50.00) Am so glad that I pick CarShield ( % 50.00) They stand by their word ( % 0.00) Excellent deal ( % 100.00) Am glad I call CarShield ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Pay for the best warrant only to get no assistance ( % 45.83) I canceled my warranty on yesterday ( % 0.00) I would not recommend them to anyone ( % 0.00) A whole lot of reassurance your vehicle is only to reel you in then you're here broken paying a repair bill ALONE ( % -6.67) But they are stacking my money ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Melissa was excellent ( % 68.75) Too short of experience to comment on anything else ( % 0.00) Cancellation process is cumbersome ( % 0.00) The annoying calls from your collections dept ( % -80.00) tells me the most important thing on your mind is collecting premiums ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , I just sent the review in ( % 37.50) Of customer service help ( % 0.00) That was incredible ( % 90.00) And very giving and very concerned about me getting a Services I'm supposed to get ( % 20.00) I can't thank her enough what are stepping up and being concerned about my well-being for the services that should be rendered from Carshield ( % 0.00) I can't thank her enough ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Excellent customer service ( % 68.75) The representative from Carshield was very professional and answered all of my questions ( % 13.00) The representative was very patient with me and guided me through the process ( % 20.00) Very pleased with the process and outcome of the telephone conversation ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Had a question about our touch screen ( % 37.50) At times it will freeze up and will not work ( % 0.00) Has been doing it for a while ( % 0.00) Now that we know that it will be covered we will let our dealer know so that we can get it replaced ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Car Shield was very good in the follow up and payout with the company I dealt with ( % 64.25) The speed of dealing with the company was also very good ( % 91.00) The dealer had to make contact with car shield and he also was very happy with your company ( % 100.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Thank you for providing this service ( % 37.50) Everyone I spoke to was professional and friendly ( % 23.75) There's not a lot more I can say but we will know how this works when I file a claim which I hope will be a long long time from now ( % 13.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , We had questions on how monthly payments were to be made and how Mepco was involved ( % 37.50) We had tried to contact Mepco with poor response ( % -40.00) CarShield was very helpful and explained everything to our satisfaction ( % 20.00) We are senior citizens and sometimes we can use help on contracts ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , The service dept contacted CarShield and started the process ( % 37.50) They are checking for a better price for the part so we are in a holding pattern ( % 50.00) When the service dept calls us back we will take our car back into be repairs ( % 0.00) I think this will save us approx ( % 0.00) $ ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , My car is in the shop for two weeks now and waiting for approval to fix on not fixed my car ( % 16.25) I have been without transportation for almost three weeks and don’t know how much longer I will have to wait ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , It was great ( % 58.75) Assistant was helpful ( % 0.00) As soon as I called, she got my identity and gave me pertinent data and phone number I needed to obtain roadside assistance ( % 0.00) This requirement is the most unpleasant part of the process ( % -7.50) I need to be able to process the steps to get started getting my vehicle repaired ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , I am so grateful I called today ( % 37.50) I am moving in months and I was hoping to reduce my payments, because moving is expensive but I don't want to drop coverage because car repairs are even more expensive ( % -16.67) The person I spoke with was very kind and was able to apply a discount to help me save up for my move ( % 64.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , My experience was awesome ( % 68.75) Signed up yesterday ( % 0.00) Didn’t have all my information ( % 0.00) Called in today and got someone on the phone in about a minute ( % 0.00) She was fast and Efficient ( % 20.00) I think this is one of the best purchases I could have made for my car ( % 100.00) Peace of mind ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , I hope they do everything I asked for be honest ( % 48.75) I just want them to fix everything I need help with and we shouldn’t have to wait days just to file a claim ( % 0.00) Once we pay we should be able to get our car fixed ( % 30.00) No wait ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , I talked with Sarah today // ( % 37.50) She was an ABSOLUTE JEWEL & AWESOME ( % 60.00) She took the time to explain everything about my vehicle coverage ( % 0.00) She also was extremely kind & helpful when I continuously interrupted her while she endeavored to explain my vehicle coverage ( % 60.00) I APPRECIATED her TREMENDOUSLY ( % 26.67) She was PROFESSIONAL all the way ( % 10.00) Because of her, I will definitely recommend CarShield to anyone who will listen to me ( % 0.00) She is the BEST!!! Actually there aren't enough adjectives in the dictionary to describe how BEAUTIFUL & WONDERFUL she was to me ( % 57.00) Thank you for hiring her & affording me this opportunity to express my APPRECIATION ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , I was pleased with the response ( % 43.75) Very quick and kindness displayed to the end of transaction; I wish it was this easy to pay all of my bills; thanks for making this a very pleasant experience ( % 50.50) Thomas J ( % 0.00) ** ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , First claim that was made on an air conditioner issue was not covered ( % 31.25) The cost of the repair was major approximately $ they claimed it was normal wear ( % -6.25) And not covered! I thought (dumb me) I had purchased the best coverage! I would probably have been a customer for life, but not when such things are not covered ( % 20.83) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , The customer service was informative and accurate ( % 38.75) That made the beginning and ending smooth ( % 40.00) Each time I spoke with a young man ( % 10.00) They went above and beyond to make sure that all knowledge of business was handled well ( % 25.00) Even with the purchase of a new vehicle they offered continued service for the same price ( % 6.82) Thanks Car Shield ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , They had Excellent, polite, service ( % 68.75) They endured all of my questions,, The company has excellent customer service ( % 100.00) The policy really is designed to be helpful and affordable ( % 20.00) However, there has been no fixes needed for me at this time ( % 0.00) Thank goodness! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , The lady I talked to was very knowledgeable and and convinced me to change my mind at this time ( % 28.75) I was trying to reduce my cost of living outgo and she made it clear that I had the best coverage but could not reduce the premium, which isn't that bad, but sign of the times is causing financial problems ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , I had seen this commercial several times ( % 12.50) The Actor ICE-T was very convincing ( % 65.00) I drove my car thru some flooded street to work, after a bad storm some of my got wet, plus misplace my keys as well so how ( % -40.00) So I had my car tow as well ( % 0.00) The commercial convince me ( % 0.00) Now I'm HAPPY I GOT CARSHIELD ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , I got very good service on the phone today and also the day I ordered my service ( % 64.25) I saw it advertised on TV and since I didn't have any coverage I decided to call and was very satisfied with the explanation of your service ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , I revised the payment information for my account and changed the date of payment ( % 37.50) Assistance with this was very helpful ( % 20.00) ( % 0.00) ( % 0.00) ( % 0.00) She was polite, cheerful and a pleasure to deal with ( % 40.00) Everything worked out fine and we were able to accomplish my request ( % 45.83) I do appreciate you working with me for the time my bank account was compromised and breached ( % 0.00) Since then I did change my banking business and gave you all the new information ( % 13.64) Thank you ( % 0.00) Respectfully, Frank ** ( % 50.00)
consumeraffairs
POSITIVE 🙂
2021/7
Original review: July , Explained recent events that have happened; hard to pay $ ( % 2.78) ( % 0.00) Customer service rep and his mgr helped us and gave us a lower rate of $ ( % 0.00) starting Aug ( % 0.00) ( % 0.00) Thank you very much ( % 26.00) We are on fixed income, and struggling ( % 10.00) Pastor Ron ** and Nancy **, Beaverton, Oregon ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Resolution response: June , Called re my upcoming bill ( % 0.00) Received the information I requested ( % 0.00) Excellent customer service ( % 100.00) Also, I requested a reduction in payment and was approved ( % 0.00) Thanks ( % 20.00) I will recommend Car Shield to other family members ( % -12.50) Thanks again for your usual cooperation ( % -2.50) That is all folks ( % 0.00) Original review: May , I have a new debit card and informed CS of this in late April ( % 7.05) However, I was informed that I was late for May's payment ( % -30.00) I informed CS again and am satisfied that the correct card will be accessed ( % 50.00) I prefer payment to be made every st of the month ( % 0.00) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , Ashley helped me to understand my situation and cleared it for me!!! And for that I would recommend her for a pay raise because she was very helpful!!! Keep up the good and please keep an eye out for your customer with scammers!!! ( % 70.77)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , Fantastic group of people working There who answers the phone all the time and is ready willing and able to give you answers to absolutely everything ( % 32.08) Nothing better than receiving great service with the positive attitude ( % 50.91) And as always we are pleased that the service ( % 50.00) We recommend it to everyone ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , I called because of watching the commercial about Car Shield ( % 18.75) My representative who sold me the plan was extremely courteous and helpful ( % 60.00) Looking forward to my experience with Car Shield ( % 0.00) Hopefully all the negative reviews online are just grouchy people and not the norm with Car Shield ( % -30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , Cant be happier ( % 37.50) When we needed Carshield, they delivered ( % 0.00) There were a few occasions when I needed to get a hold of Carshield ( % -20.00) Their representatives were very customer friendly and concerned about me and my problems ( % 28.75) I do not know how they compare to their competitors, but Carshield is a tough act to follow ( % -38.89) Thanks ( % 20.00) Jerry ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , Dealerships, like Mercedes needs to be aware of Car Shield ( % 31.25) The dealership conveyed he didn't know anything about car shield ( % 0.00) I still made an appt ( % 0.00) With that being said, I to contact Car shield, that made me feel like car shield wasn't real and I been paying money for a quite a while and I don't make that kind of money just to give away ( % 40.00) I just don't want to be scam ( % 0.00) My husband whom just getting back from deployment was feeling like we were being scam due to the fact, I have purchase Car shield insurance on his car as well and the dealership saying that they never heard of Cars shield ( % -6.25) Nonetheless, the customer service person I spoke with Angel was so Amazing and made my husband and I feel comfortable and we were not being scam and that she will take care of this matter ( % 50.00) So please recognize her for her hard work and very compassionate ( % -4.58) Love one another with brotherly affection ( % 50.00) Outdo one another in showing honor (Romans :, ESV) ( % 0.00) Blessings,** Family Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , I don't have a order number ( % 37.50) But I was very satisfied with the person that helped me on the phone ( % 65.00) She was very nice and helpful ( % 78.00) But I didn't receive my contract number to add my new vehicle on there ( % 13.64) I have the app and all I see is my old vehicle on there not my new one and I can't add it without my contract number ( % 11.82) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , I just like the whole over all experience with CarShield ( % 28.75) Every time I call the customer service reps are always so nice and kind ( % 60.00) I definitely tell everyone about car shield when I have completed my call and they are the best in the best of the best of the best of the world ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , I am % Satisfied with my call to your representative, Marty TODAY BUT % DISSATISFIED with the Car Shield service to fix my windows ( % 43.75) You'll cover some window parts but not all?? Sounds more like a SCAM to me! It's a way to get out of paying for the service that I am paying for! Terrible business practice ( % -10.94) Fix my dam windows! (Please:)______________________________________"Marty" ( % 50.00) Great discussion with a true professional! I finally after days got to a representative who knew what she was doing and provided me answers ( % 31.87) Don't know her but she is to be commended as she was very patient as I'm sure I seemed very frustrated after prior calls and going around the horn between American something and Car Shield ( % -4.20) As a yr consumer, I don't really care what company fixes my car window; I just want it fixed (as I pay for that service) ( % 15.00) I've only had claim that was paid ( % 0.00) One was denied and NOT HAPPY ABOUT THAT ( % -40.00) You'll pay for this electric window part but not that window part ( % 0.00) (Which I view as a complete SCAM! If the darn window doesn't work, you should just fix it!) But as far as my call today: Give Marty, (female) a raise as she best represents what your company should be on every call for assistance ( % 31.41) Jim Read full review ( % 35.00)
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2021/6
Original review: June , Jamie was kind ( % 48.75) Made me feel like she care about what's happening in my life ( % 0.00) Didn't have to strain myself ( % 0.00) Jamie explained that if want keep it ( % 0.00) Call back and the ending date to catch is July th next month ( % 0.00) ( % 0.00)
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2021/6
Original review: June , The representative is professional and had the approach of quality service as opposed to selling a service ( % 23.75) His demeanor was personable and approachable and made me super comfortable car rental during covered repairs and free towing during expected situations ( % 25.83) Equally noteworthy was that fact that the policy is nationwide with a strong reputation for user-centered service ( % 21.67) ( % 0.00)
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2021/6
Original review: June , I bought this thinking that I would probably never use it but a few months later had to have motor mounts replaced! Great experience, the service department called them and handled everything! All that I had to do was pay my deductible! ( % 29.38)
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2021/6
Original review: June , I was seeking information to verify I had coverage ( % 37.50) The representative was helpful and efficient in providing me the information I requested ( % 0.00) There was no problem ( % 0.00) I just wanted to find out my coverage contract number ( % 0.00) Thank you for your interest ( % 0.00) ( % 0.00)
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2021/6
Original review: June , Always courteous and helpful! Thank y’all so much ( % 44.17) Haven’t had to use it yet but anticipate it will be a good experience ( % 70.00) Thank you for your customer service representatives April and Shelby ( % 0.00) Answered all my questions and concerns ( % 0.00) ( % 0.00)
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2021/6
Original review: June , I feel like the service that was provided was excellent ( % 68.75) Signing up for CarShield not only gave me peace of mind, but also helped me feel safe and secure ( % 30.00) The representative made sure to help me pick a plan that would cover the items that would have caused a financial burden on me ( % 25.00) She was wonderful! ( % 100.00)
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2021/6
Original review: June , Great service, efficient communication and a really helpful ( % 45.83) The representative was very attentive to my needs and accommodated my request ( % 52.00) I was able to make my payment and set up auto pay with my preferred date ( % 50.00) I will definitely refer CarShield to my family and friends ( % 0.00) I am beyond pleased! ( % 62.50)
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2021/6
Original review: June , I had all the confidence that if I needed to use my policy I was certain CarShield was there to protect my vehicle ( % 29.46) At the time I was covered I didn't need to use it but that's not saying at some point you can never be too sure ( % 50.00) Things do happen, that's why I recommend CarShield to everyone whose warranty has run out on their vehicle ( % 0.00) I for one felt at peace knowing if something happened to my vehicle CarShield would be there to help ( % 0.00) ( % 0.00)
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2021/6
Original review: June , The entire process is not fast, but worth the wait ( % 14.37) The company must conduct their due diligence prior to the repairs proceeding, and that takes time, However, so does obtaining parts in an interrupted supply chain ( % -6.25) Therefore, patience awards those that want the work done under warranty! ( % 0.00)
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2021/6
Original review: June , Had good conversation with customer service and felt comfortable about purchasing your services ( % 49.17) Have not used your services yet, so can not really comment on the value of what you offer ( % -10.00) If my vehicle has a problem in the future, I will be able to make a judgement on your actions and performance towards fixing my vehicle ( % 25.00) ( % 0.00)
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2021/6
Original review: June , I just love it when a business understands you the way you guys did keep up the good customer service ( % 52.50) ( % 0.00) ( % 0.00) I'm happy with it Kevin ( % 80.00) ( % 0.00) ( % 0.00) K- ( % 0.00) Also my service rep was the best I ever talked to ( % 100.00) Just a great person ( % 80.00) ( % 0.00) ( % 0.00) half to have talked with her ( % -16.67) K- ( % 0.00)
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2021/6
Original review: June , So far so good ( % 39.17) Some things I wish were covered isn't ( % 0.00) I know when I call the company I know what to expect ( % 0.00) The employees are friendly and nice and handle the problem in a professional manner ( % 35.83) When I get to the dealership I just hand them my coverage ( % 0.00) They pull up on computer how much is covered ( % 20.00) ( % 0.00)
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2021/6
Original review: June , I was actually thinking of canceling my service but the representative was awesome with his service by being understanding of my situation and by solving my issue so I decided to stay on with their company for that reason ( % 45.83) Thanks Carshield for having such excellent representatives ( % 40.00) ( % 0.00)
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2021/6
Original review: June , Jordan was believable and very sincere ( % 50.83) Not scripted nor just-a-job-type tone like many other representatives have ( % 18.75) His natural ability to make me believe that he is with with your company because this product truly sells itself and his character and reputation is easily maintained ( % 26.67) ( % 0.00)
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2021/6
Original review: June , We just got protection from your company, and within a month, we sold the truck ( % 37.50) Your representatives were helpful, kind and very quick ( % 51.67) We will be back as soon as we buy a different truck! We saw your commercials on TV and figured maybe it could be real, and to our amazement it was!!! We have already recommended you to more people in our family ( % 22.27) ( % 0.00) ( % 0.00) ( % 0.00) Thanks again! ( % 25.00)
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2021/6
Original review: June , The service was excellent ( % 68.75) The guy came and checked the vehicle very quickly and they are working on a solution to resolve it ( % 43.33) I really don't know what's wrong with the truck but the mechanic fails ( % -26.67) Thank you CarShield for being great quick service ( % 56.67) Thank you ( % 0.00) ( % 0.00)
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2021/6
Original review: June , The rep gave great customer service, was very helpful and friendly ( % 43.75) The rep was very professional and knowledgeable ( % 13.00) Great experience! I will recommend this company to my friends, clients and family ( % 100.00) Thank you, thank you, thank you, thank you ( % 0.00) ( % 0.00)
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2021/6
Original review: June , Best customer service I've ever had in my entire life ( % 45.83) Understanding people and I am happy that they're willing to help as many people as they can and help us save money for our families ( % 51.67) Best thing that has ever happened in my life ( % 100.00) ( % 0.00)
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2021/6
Original review: June , Still haven’t received the transfer form ( % 37.50) This is needed as soon as possible ( % 0.00) I would appreciate receiving it as soon as possible ( % 0.00) This in necessary to transfer vehicle to new owners ( % 6.82) Please forward as soon as possible ( % 0.00) This is extremely important ( % 40.00) ( % 0.00)
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2021/6
Original review: June , The representative I spoke with was efficient and so nice to speak with ( % 48.75) I will recommend CarShield ( % 0.00) Your service just makes financial sense with expensive cars ( % -25.00) My coverage is extensive to cover my BMW ( % 0.00) Thank you! I will use this on all future vehicles ( % 0.00) ( % 0.00)
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2021/6
Original review: June , It was fine ( % 39.58) I don’t have anything else to say about CarShield, until I get a change to use it I have nothing to say about my experience, I need to use it first and then I can said something about it ( % 25.00) ( % 0.00)
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2021/6
Original review: June , Needed to know about repair hops in the network ( % 37.50) I was sent an email with this information ( % 0.00) The representative was very kind and patient ( % 78.00) I am very happy with the services provided by CarShield up to this point ( % 100.00) Will recommend to family and friends ( % 0.00) ( % 0.00)
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2021/6
Original review: June , I was very satisfied with the people, they work with me to arrange new payment dates and it worked out beautifully ( % 50.28) Thank you very much ( % 26.00) I am very pleased with the cost of adding a second vehicle and the discounted price I received ( % 32.50) Thank you again ( % 0.00) ( % 0.00)
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2021/6
Original review: June , I called to provide my new address - I just moved ( % 25.57) The call was handled immediately and I was completely satisfied ( % 50.00) You are very efficient! My only experiences with you so far have been by phone and they have been extremely pleasant ( % 27.08) Thank you! ( % 0.00)
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2021/6
Original review: June , I don't typically recommend products to others ( % 10.42) I figure it is their responsibility to figure out what they need ( % 0.00) In addition, I have not had a claim (maybe never will) so I have not really tested the coverage ( % -10.00) Therefore, I am not sure how I can describe my experience ( % -25.00) Mostly, I can say everyone seemed professional and explained the product well and were cordial ( % 30.00) ( % 0.00)
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2021/6
Original review: June , We can not recall the number; but, do recall the feeling we had when we learned that our car was cared for and covered ( % 37.50) We recommend CarShield to my sister and my family and friends ( % 0.00) We will review the plan with my family member that just bought a new car ( % 13.64) Keep up the good work! ( % 87.50)
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2021/6
Original review: June , I’m It’s Wonderful ( % 68.75) It’s like having your own personal Doctor for your real insurance you need and can benefit from! And it real all you have to pay is the co-pay! And I’ve blasted you guys on my social media and told some friends! ( % 9.03)
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2021/6
Original review: June , The commercial gives the impression that there is more coverage than you can actually receive ( % 21.88) The commercial is misleading! I would like to believe that the money we spend for this contract is money that is truly well spent ( % -5.00) We appreciate most of the items covered but not all ( % 50.00) ( % 0.00)
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2021/6
Original review: June , Repair of transmission ( % 37.50) Pull out bad one and put in a rebuild one ( % -70.00) Tested and approved ( % 0.00) ( % 0.00) This is what happened, There's no way to put more than that into it ( % 50.00) Took one day less than four weeks for the job to be finnished ( % -16.67) One day for the shop to install the new transmission ( % 13.64) Wm ( % 0.00) Read full review ( % 35.00)
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2021/6
Original review: June , My debit card was stolen ( % 37.50) I called your number and told the young lady and later when I got a letter stating my monthly payment was due, I explained I have not received my new card yet ( % 2.78) As soon as I receive it I will call in and promptly pay it ( % 0.00) Thank you and thank the girl and gentleman I spoke with ( % 0.00) ( % 0.00)
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2021/6
Original review: June , I wanted to confirm my account status ( % 37.50) Elizabeth was the rd person I spoke with ( % 0.00) She contacted the billing vendor and finally sorted the issue ( % 0.00) My late husband opened the account in his name instead of mine ( % -30.00) Elizabeth ensured we reached closure before ending the call ( % 0.00) She was wonderful!!! ( % 100.00)
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2021/6
Original review: June , I needed answers to several question regarding my auto-pay and the involvement of MEPCO, etc ( % 18.75) Also, I requested that a copy of my contract with Car Shield be sent to me ( % 0.00) Both matters were handled very well and to my complete satisfaction ( % 15.00) The customer service rep was excellent ( % 100.00) Many thanks, Dennis ( % 35.00) ( % 0.00)
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2021/6
Original review: June , I had some general questions I did not ask at the start of my policy that I wanted to get answers to ( % 21.25) The representative I spoke with was very polite and helpful and answered all my questions so that I had a solid understanding of the policy I initially called because I got a sign up email ( % 6.67) Again and wanted to see if it was an error ( % 0.00) ( % 0.00)
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2021/6
Original review: June , I would definitely recommend CarShield to others who want security when driving/purchasing an older vehicle ( % 18.06) It's a great idea for car owners to feel assurance and safety when owning a vehicle that is outside of the manufacturer's warranty ( % 40.00) I had a great experience ( % 80.00) ( % 0.00)
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2021/6
Original review: June , Just paid my bill and had no problem doing this as you let me know through my phone, haven't had the opportunity to actually use the account so I don't know how easy this would be ( % 26.94) But so far so good ( % 40.00) ( % 0.00)
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2021/6
Original review: June , We have not have not had a problem with our Jetta and I am hoping we don't ( % 37.50) I have never had repair insurance, however, I work at a dealership and realize that having a new car repaired can break you up so it will benefit you to have coverage ( % 13.64) I do feel that coverage cost too much but that's my opinion ( % 20.00) ( % 0.00)
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2021/6
Original review: June , Thomas was very helpful and walked me through the emailing process ( % 28.75) He also saved your company a lot of money as I was considering canceling my coverage due to the un-user friendly, complicated, un human computer prompts and format in an emergency! Thomas, in his cool, calm, collective voice gave me the right numbers to call in an emergency that is not on Central Standard Time ( % 7.62) That Thomas needs a pat on the back ( % 0.00) ( % 0.00)
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2021/6
Original review: June , Excellent service by phone ( % 68.75) I called due to my car air condition failing, to see if it was covered and was told that it was covered ( % -12.50) I have no complaints at this time ( % 0.00) I will be taking my car in for the air condition repair as soon as I receive another copy of my contract ( % 0.00) I seemed to have misplace the original ( % 37.50) ( % 0.00)
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2021/6
Original review: June , When I saw on the ad on television, I was interested in what it had and has to offer ( % 31.25) I made my call just to be curious and nosey ( % -10.00) I got an experience that I wouldnt forget ( % 0.00) It made me feel secure and it provided me comfort knowing that there is a company out there looking out for me, they have people to help and assist and provide not only literally a shield over your car, but they provide excellent services for any type of conditions or problems you have run into ( % 46.67) ( % 0.00)
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2021/6
Original review: June , The process went smooth and rather quickly ( % 36.94) F RT on the time I called, the wrecker was here within an hour ( % 0.00) They are towing it to be evaluated and our plan covered towing and a rental car as well!! Couldn't be happier with the quick turnaround time ( % 33.33) ( % 0.00)
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2021/6
Original review: June , I just wanted to clear some things up in my understanding of the policy ( % 23.75) Answers were clear and satisfied my curiosity ( % 30.00) I am a new customer so I have not had to use your services, and to be honest, I hope that I never do ( % 36.82) But it always nice to have peace of mind, just in case ( % 60.00) ( % 0.00)
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2021/6
Original review: June , When I called it was answered right away and after I told representative what I really needed he explained the different levels of coverage ( % 21.52) I picked the Platinum level ( % 0.00) The representative made it very easy and I understood everything that he spoke about ( % 56.33) ( % 0.00)
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2021/6
Original review: June , She was very helpful ( % 28.75) She explained that my CarShield was in effect and that it was in good standing ( % 70.00) It was all paid up and that many letters had been sent out and that I would not receive another one! ( % 62.50)
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2021/6
Original review: June , Car Shield is the only Company I recommend for a car warranty ( % 18.75) They have treated me with VIP treatment each time ( % 0.00) Their Customer Support is AMAZING!!! JULIE IS WONDERFUL, just to name a few ( % 60.00) I will never Leave Car Shield!!! I recommend Car Shield to Anyone!!! Reasonable Rates and Superior customer support ( % 45.00) You CAN'T go wrong!!!! ( % -100.00)
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2021/6
Original review: June , I joined Car shield about months ago ( % 37.50) I got a notice over the week and thought it was a bill saving that I need to join car shield protection ( % 0.00) I was confused and the young lady advised me that I was already a customer for the past months, she advised that I don't have anything to worry about and assured me that I was in good standing ( % 3.75) I felt better after the call ( % 50.00) ( % 0.00)
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2021/6
Original review: June , It was a good experience ( % 53.75) I just expected longer time to put my account number in for the automated service to work properly and send me to the correct department, ( % -5.00) The person that helped me was great and she knew what she was doing and she answered all my questions in a short time ( % 40.00) She didn't let me go until she knew that I had all my business taken care of, ( % 0.00)
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2021/6
Original review: June , So far I have yet to use CarShield which I’m sure anyone would say is a good thing! But I have to say since I bought this car from a used car lot I worry every day about it but having CarShield back me up and knowing they will take care of me helps out so much ( % 34.17) I don’t know what I would do if my friend hadn’t recommended them to me ( % 0.00) Not to mention my car was covered by the gold plan which means if anything break they got me covered! Thank you so much and I hope I don’t need to use y’all but glad to have y’all as a partner! ( % 41.25)
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2021/6
Original review: June , I believe in this company, and I truly understand the need for CarShield ( % 37.50) My wife had a blow out, she called On star several time with no response, and no call back, so I remembered to call Carshield, they got a service company within an hour, about minutes after it was all over ( % 0.00) On star called and said they were having technical difficulties and can they help ( % 0.00) I replied no ( % 0.00) CarShield responded ( % 0.00) ( % 0.00)
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2021/6
Original review: June , Great service through Customer service and the towing service provided through R & R Towing service ( % 58.75) I was able to go to my plan that I had for the day ( % 50.00) ( % 0.00) I'm so glad that I have the Car Shield protection on my Vehicle ( % 50.00) ( % 0.00)
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2021/6
Original review: June , The service I got from the claims department was professional and courteous ( % 35.83) I had no pictures with the service at all ( % 0.00) Job well done ( % 0.00) The parts for my car was found quick and was sent to the vehicle repair shop in a timely manner ( % 33.33) ( % 0.00)
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2021/6
Original review: June , I am still relatively new to the Car Shield family but I am impressed with the professionalism thus far ( % 40.28) This coverage gives me peace of mind that my daughter is not going to get any surprise expenses on her older car ( % 16.67) Thanks! ( % 25.00)
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2021/6
Original review: June , Everything had to do with mileage ( % 37.50) I wasn't sure of the miles ( % 50.00) I gave them what was my last oil change miles ( % 0.00) I didn't know how to get the correct miles ( % 0.00) Was told I could've drove but so many miles ( % 50.00) Then was told I wouldn't get reimbursed for the rental ( % 0.00) ( % 0.00)
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2021/6
Original review: June , Contract number #** was not paid for services performed ( % 37.50) Contract specifically states alternator, defective tires and car rental are covered ( % 0.00) I paid service center $ ( % -10.00) and will now enter into arbitration and cancel my contract ( % 0.00) The agent the service spoke to was completely unaware of costs for this type of car repair ( % 0.00) Supervisor never called back to try to resolve situation ( % 0.00) ( % 0.00)
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2021/6
Original review: June , Young lady was very helpful and took care of putting my mileage into the computer ( % 22.50) She explain that I had until the th to complete the time frame of acceptance ( % 10.00) She gave me the necessary phone number to call when help may be needed ( % 0.00) ( % 0.00)
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2021/6
Original review: June , Nice experience ( % 48.75) Courtesy phone call ( % 0.00) They was very respectful ( % 65.00) When I ask a question she gave me a direct answer ( % 10.00) When she put me on hold she didn't have me on hold for a long time ( % -5.00) She came right back ( % 14.29) She made sure I was satisfied before we hung up ( % 50.00) ( % 0.00)
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2021/6
Original review: June , I called to ask a question after seeing a television commercial ( % 18.75) The gentleman what attentive and on point ( % 40.00) I appreciated his attention and caring attitude ( % 20.00) Great Customer Service ( % 80.00) I am learning more about CarSheild as a result of becoming a patron about a month ago ( % 47.50) When it's necessary, I will share my experiences with family and friends ( % 0.00) ( % 0.00)
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2021/6
Original review: June , Calling to change the policy was so easy ( % 40.42) The person who answered the phone ( % 0.00) She's very very polite ( % 26.00) I would recommend this policy to all my friends ( % 0.00) Made me feel like someone cares which is hard to come by nowadays ( % -29.17) Sincerely tiny ( % 0.00) ( % 0.00)
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2021/6
Original review: June , Very nice people, got on top of things with the policy, answered our question ( % 55.17) The company sounds like there on up and up ( % 0.00) Was skeptical about that since there are scam going around ( % -50.00) We seen it on TV one night ( % 0.00) Decided to call ( % 0.00) We did ( % 0.00) We're glad we call ( % 50.00) ( % 0.00)
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2021/6
Original review: June , Very pleased with how quick they approved the work for my car ( % 45.28) No hassle just a great response ( % 80.00) Everyone should have Car Shield ( % 0.00) I’m so glad I chose this company for my car needs ( % 50.00) I can’t say enough about the great service I received from you ( % 40.00) May your company grow and stay strong for many many years and continue to serve the people of our nation ( % 47.78) Thanks ( % 20.00) ( % 0.00)
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2021/6
Original review: June , I had parts that needed to be changed but nothing was covered under warranty ( % 37.50) The only part covered was motor mounts that for some reason never got cleared to get changed ( % 0.00) I had to get my car back after almost a month with nothing done because I couldn’t afford to get work done ( % 0.00) ( % 0.00)
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2021/6
Original review: June , I wanted to change my payment to a different card ( % 18.75) Thought it was gonna take time but was finished in less than minutes ( % -16.67) Switched cards and was surprised that they already had the card on file ( % 10.00) Customer service rep was fantastic ( % 40.00) ( % 0.00)
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2021/6
Original review: June , I had made calls times today and no one helped me as they should ( % 37.50) When I joined Carshield everyone was (FAKE) amazing and collected my money ( % 5.00) I took my car into service and it was so embarrassing to me that NO ONE seem to help the service advisor ( % 0.00) I had cars with you and I’m not interested in moving forward with you guys ( % -12.50) ( % 0.00)
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2021/6
Original review: June , Thank you CarShield for staying behind your contract ( % -1.25) You replaced my failed engine with a RB engine plus labor plus rental car ( % -50.00) Total bill was $, ( % 0.00) ( % 0.00) My out of pocket was only my deductible of $ ( % 0.00) ( % 0.00) Great deal!!! I will say that ( % 100.00) ( % 0.00)
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2021/6
Original review: June , I called Car Shield to purchase an extended warranty for my Nissan Altima ( % 37.50) The agent with whom I spoke was courteous, professional and polite ( % 35.00) I hope I don't have to use this policy, but I feel confident that the company will back it/me ( % 25.00) ( % 0.00)
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2021/6
Original review: June , I will say that I am very pleased with the information given to make my experience fast to take care of all question and problem that came up ( % 40.83) Would recommend this service to all of my friend and family ( % 0.00) Keep up the great work that you're doing ( % 80.00) ( % 0.00)
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2021/6
Original review: June , Karnesha did an amazing and a great job helping me ( % 59.17) She was very professional and she has a kind and calming voice ( % 36.50) Thanks to her, Karnesha, for being a great and wonderful customer service agent!! On the other hand, the previous operators, one boy and one girl, were very rude and horrible customer service agents ( % 4.55) They both did not tell me their names, both of them hung up in my face while I was talking and trying asking a question to clarify what I needed ( % 0.00) The girl who actually cancelled this service, was so rude with a nasty attitude that I will never return to use CarShield again and I will tell everyone I meet to never use your service!! Both of them need to be trained on what it means to work in customer service!! Sincerely,A ( % -43.33) Read full review ( % 35.00)
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2021/6
Original review: June , My brakes were getting unreliable and the mechanic said I needed a new master cylinder ( % 25.57) He also discovered a bad wheel bearing ( % -70.00) Both repairs were approved and covered by Car Shield ( % 0.00) Thanks Car Shield for renewing my faith in you! ( % 25.00)
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2021/6
Original review: June , Even when the issue in question was supposed to be cover, they denied to do so! The dealer (Bomnin Volvo) didn't charge CarShield for the repair of the air conditioning that had a leak that took them an enormous amount of hours of labor to determine the origin of the leak ( % 23.44) But when trying to fix an electronic issue with the key switch that was supposed to be covered they denied it!!! ( % 0.00)
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2021/6
Original review: June , My experience was great ( % 58.75) He was professional and exceptionally helpful in reestablishing my Car Shield account ( % 38.33) I've had Car Shield in the past and I was not pleased with the monthly payments ( % -25.00) He was able to give me a monthly payment that was less than the $+ payments I was charged ( % 16.67) Thank you so much for the affordable coverage you've given me for my Nissan Altima ( % 20.00) ( % 0.00)
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2021/6
Original review: June , Just added a second vehicle for coverage ( % 18.75) Whenever I call, I always get a professional response ( % 10.00) I will continue to recommend Car Shield to family and friends ( % 0.00) I used Carshield's services and they paid right away ( % 28.57) The Dealership was pleased! ( % 62.50)
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2021/6
Original review: June , I am quite impressed with the plan that I have ( % 68.75) Would recommend a friend ( % 0.00) I come from a large family and for each one I come in contact with I will recommend Carshield ( % 21.43) I just purchased a new used car and I believe Carshield is what I need in order to maintain the function of the vehicle ( % 13.64) ( % 0.00)
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2021/6
Original review: June , My Check Engine Light came on ( % 38.75) Took my car to a local certified automotive center in my city in which I live ( % 1.21) Notified Car Sheild ( % 0.00) The Repair Center did everything Car Shield required ( % -10.00) Administrator gave the approval to be Fixed with OEM parts ( % 10.00) I could not Be Happier ( % 0.00) ( % 0.00)
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2021/6
Original review: June , Best decision I ever made ( % 68.75) My experience with the CarShield TEAM can only be described as Positive ( % 11.36) Their Customer Service Team are Polite, Patient, and most importantly, very professional, not to mention were extremely receptive towards my needs, questions and concerns ( % 16.83) BIG Kudos to CarShield!!!⭐⭐⭐⭐⭐ ( % 0.00)
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POSITIVE 🙂
2021/6
Original review: June , I've been with you guys for over a year now, I miss two payments after being consistently on time with every payment! We fall into a pandemic which causes the entire world to fall into financial problems and they cancel my coverage ( % 17.19) I call them to see if I could make the double payment and bring myself up to date ( % 0.00) They tell me no because my policy was already canceled and that now because of the new mileage I gained I would now only qualify for the platinum package instead of the diamond package I had the entire time ( % 4.55) But the thing is I gained my new mileage while covered under the diamond package and never once made any claims! My car is still running perfectly fine ( % 29.36) I just wanted the coverage back that I had since I've been paying it so long! But I forget in business the only loyalty is to the dollar! I understand it's not personal it's just business! But I take the business I do personally! Majority of businesses really undervalue the power of great customer service ( % 13.39) But if the goal is to just gain the customers money then I guess the customer service is great! Read full review ( % 67.50)
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POSITIVE 🙂
2021/6
Original review: June , I added the aluminum coverage to my older vehicle's coverage warranty package ( % 27.08) This gives me extra coverage for my older vehicle ( % 8.33) I was glad that there was something I could do to upgrade my Gold coverage package for my Ford Fusion! ( % 62.50)
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2021/6
Original review: June , I wish to cancel my contract/policy and request a refund of $ ( % 37.50) that was deducted from my checking account on May , ( % 0.00) After reviewing the policy - it was not what I was led to believe at the time I purchased it ( % 0.00) ( % 0.00)
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2021/6
Original review: June , I love alone ( % 43.75) Family on vacation out of town ( % 0.00) My car had a dead battery ( % -20.00) I needed a tow, one which would allow me to ride with the driver ( % 0.00) I wanted to go to my dealer ( % 0.00) No problem ( % 0.00) CarShield did as they advertise ( % 0.00) I was taken to my dealership where the car could be serviced ( % 0.00) Thank you!!!! ( % 0.00)
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2021/6
Original review: June , Very accurate and pleasant ( % 54.28) ( % 0.00) ( % 0.00) Represented your company well ( % 0.00) ( % 0.00) I was very happy ( % 100.00) ( % 0.00) Hope when I have a claim, everyone will be as efficient ( % 0.00) ( % 0.00) ( % 0.00) Good value for the money ( % 70.00) ( % 0.00) ( % 0.00) ( % 0.00) Everyone was very helpful and knowledgeable ( % 20.00) ( % 0.00) ( % 0.00) Makes me feel very safe with my vehicle ( % 65.00) ( % 0.00) ( % 0.00) Thank you for such efficient employees ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00)
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2021/6
Original review: June , CarShield came through for me and did what it was supposed to do got me back on the road ( % 18.75) I was skeptical at first they would attempt to get out of warranting my vehicle but to my surprise everything went through and they covered the repair ( % -12.50) I'd definitely recommend carshield ( % 0.00) ( % 0.00)
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2021/6
Original review: June , What a relief it is to have coverage on my vehicle after turning , miles ( % 37.50) I really liked the fact that you can customize your coverage ( % 60.00) Excellent customer service, I would definitely suggest getting coverage if your factory warranty expired ( % 50.00) ( % 0.00)
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2021/6
Original review: June , I couldn't view or download my contract ( % 37.50) There seems to be a problem with your web page ( % 0.00) I called Customer Service and they said they will mail a copy out to me ( % 0.00) I don't know if they're going to check out the website, though ( % 0.00) ( % 0.00)
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2021/6
Original review: June , When I called to cancel my contract the service agent was very polite and handled my request quickly ( % 30.28) I had one repair to my vehicle and was happy with the converge ( % 80.00) Would like it if I could of increased to covered items ( % 0.00) ( % 0.00)
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2021/6
Original review: June , WONDERFUL, GREAT AND OUTSTANDING REPRESENTATIVE, I will recommend CAR SHIELD to anyone ( % 66.88) Thank you for being there for customers, everyone has mostly the dealer policy which is useless ( % 0.00) CAR SHIELD gives a great price and a wonderful representative to take our information down and to help with questions we had ( % 54.81) Kudos to CAR SHIELD ( % 0.00) ( % 0.00)
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2021/6
Original review: June , Had a transmission issue and they agreed to replace it ( % 37.50) When finding out why they did not cover another part it was fully explained though a mistake was made when told how long we had rental reimbursement ( % -5.00) Called back after reading the contract and Joseph N ( % 0.00) helped and straightened it out ( % 0.00) They would honor their contract and it was not a hassle ( % 0.00) I cant wait to get the car back on the road!!! ( % 0.00)
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2021/6
Original review: June , Needed to move my due date up ( % 12.50) Told the rep my problem and she had no problem or hesitation helping ( % 0.00) Told her I recently lost my job and started a new job on the th so she asked how far out ( % 7.88) Didn’t need to move the payment and made it happen ( % 0.00) Great customer service! ( % 100.00)
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2021/6
Original review: June , We had a very good experience with the agent we talked to ( % 64.25) I was going to cancel one of the cars and got the rates reduced for both cars ( % 0.00) Thank you so very much ( % 26.00) We are seniors in our mid 's and this is a nice thing to have happen with the rates of your service ( % 30.00) Jeannene Read full review ( % 35.00)
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2021/6
Original review: June , This was a much appreciated service ( % 28.75) I loved that an operator was always available when I called ( % 55.00) I appreciated the peace of mind Car Shield's protection gave me ( % 20.00) I will definitely recommend Car Shield to a friend ( % 0.00) The coverage was worth every penny ( % 30.00) Thanks Car Shield ( % 20.00) ( % 0.00)
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2021/6
Original review: June , I called to make sure I was on auto pay ( % 43.75) I was assured I was ( % 0.00) The customer service rep even told, or reminded me of the date the money would be pulled from my account! He was so very kind and easy to understand ( % 60.67) ( % 0.00)
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2021/6
Original review: June , I bought a F from Chevy dealer in pristine condition with miles when I called Carshield for a warranty ( % 37.50) It runs so good but the Gold contract gave me great peace of mind in the event of mechanical breakdown ( % 75.00) Awesome, that you can buy the truck you can afford and still get a warranty ( % 100.00) I am telling everybody about you guys ( % 0.00) I hope I don’t need it but it's a gift from God if I do ( % 0.00) Thank you Carshield! ( % 0.00)
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2021/6
Original review: June , Peace of mind is worth its weight in gold ( % 33.75) The customer service was great ( % 80.00) Being on the highway knowing I've got Car Shield my wife is smiling from ear to ear ( % 0.00) I will recommend this service to all my friends???? ( % 0.00)
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2021/6
Original review: June , Very pleased with instant care when my car broke down ( % 21.74) The repair shop got the permission in a jiffy to proceed with the repairs after the assessor had verified much needed repair work ( % 20.00) Thank you I will always choose CarShield for my needs ( % 0.00) ( % 0.00)
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2021/6
Original review: June , Called about book about my contract that has not arrived yet ( % 37.50) Kenneth told me it had be mailed but I have not received it yet ( % 0.00) He told me he was sending me out another one today ( % 0.00) He said I should have it in at least days ( % -30.00) He was very helpful ( % 20.00) Thank you ( % 0.00) ( % 0.00)
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2021/6
Original review: June , I had a problem with my contract, called on a Saturday and within a few minutes I received a call back from the representative ( % 5.83) She had taken care of the matter and everything was good ( % 70.00) This was very good service ( % 91.00) ( % 0.00)
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2021/6
Original review: June , I cancelled my policy today because I found out that my original policy with Sheehy is still valid ( % 37.50) The service I received from CarShield have been great and I had no problems during my time from May, to June , ( % 80.00) ( % 0.00)
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2021/6
Original review: June , I don’t have an order # but the Customer representative was very knowledgeable, professional and excellent ( % 41.88) She represent your company very well ( % 20.00) She provided me with new information that I was not aware you covering although I spoke to one of your supervisor not too long ago ( % -1.29) ( % 0.00)
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2021/6
Original review: June , Just told you this on previous page ( % 10.42) Car Windows did not work for days ( % 0.00) Took to Toyota, They had it for hours or more ( % 50.00) Said windows worked every time they tried them ( % 0.00) Thank you for all your assistance ( % 0.00) ( % 0.00)
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2021/6
Original review: June , At this time I am unable to afford to continue with the service I had with Carshield ( % -6.25) The representative I spoke with handled my issue and cancelled my account ( % 0.00) She was very Professional and understanding of my financial situation and cancelled my account ( % 6.50) She also tried to assist me by giving me other options, to stay with Carshield which I greatly appreciated ( % 3.75) ( % 0.00)
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2021/6
Original review: June , You guys were perfect and on time and my car will be fixed in the time that I need it ( % 49.17) There were no problems in the order or the time of the guy coming out to take a look at my car ( % 0.00) I really appreciate it ( % 20.00) Thank you so very much ( % 26.00) ( % 0.00)
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POSITIVE 🙂
2021/6
Original review: June , We have enjoyed our time as your customers but no longer have a car that needs coverage ( % 43.75) We thank you for your service to us ( % 0.00) We had a car that was too old for dealer warranty so we purchased CarShield and have been completely satisfied with the expert way your company has handled our auto needs ( % 30.00) We appreciate all that you have done for us ( % 0.00) We will definitely recommend you to others ( % 0.00) ( % 0.00)
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2021/6
Original review: June , I had a good experience ( % 53.75) It took days for AAA mechanic and Shield claim department to connect ( % 0.00) Once the connection was made ( % 0.00) The work was done in one day ( % 0.00) I am please with the service ( % 0.00) Car Shield is a program that keep their word ( % 0.00) Thank You ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2021/6
Original review: June , Updated on //: Claim was not processed correctly so I had to fax in all the other paperwork that you guys needed to satisfy the claim on this car at this time ( % 12.50) Thank you for your time in this matter ( % 0.00) Richard **Original Review: Called about claim ( % 37.50) Rep ( % 0.00) took good care of me about the problem and what the resolution will be ( % 70.00) Great representative you have in Jeanee ( % 80.00) She was kind and to the point as I like and solved all, my needs and cares ( % 60.00) ( % 0.00) ( % 0.00) She seemed to really care about me ( % 20.00) Read full review ( % 35.00)
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2021/6
Original review: June , The Customer Service rep was very helpful and took care of us quickly ( % 30.28) Our financial situation has changed and we needed to cancel at this time ( % 0.00) If we ever need help again, we will definitely call again ( % 0.00) Thank you for helping us ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2021/6
Original review: June , It a pleasure to do business with CarShield ( % 37.50) I will recommend it to everyone so please sign up now ( % 0.00) It a very good thing to have ( % 91.00) Great for all type of cars and trucks, bike too so please join today ( % 80.00) You won't regret it ( % 0.00) ( % 0.00)
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2021/6
Original review: June , No dealership or repair shop within miles from my home would not accept Car Shield ( % 37.50) They told me that they had to call too many times to get paid for the service work they've done ( % 50.00) It took too long ( % -5.00) ( % 0.00)
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2021/6
Original review: June , Was fast and easy to submit a payment to Car Shield with a credit card, even though I was late on one payment ( % 17.71) And I would most definitely recommend for anyone to to get car coverage if you you never updated your car warranty when the time came to do it but you never ( % 25.00) ( % 0.00) ( % 0.00) ( % 0.00)
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2021/6
Original review: June , I was nervous when my engine indicates that there was trouble with my transmission sensor was on ( % 8.75) I called and the associate reassured me to just bring my car to my mechanic, have them call ( % 0.00) That Made me calm considering that fluid wasn’t getting to the Transmission ( % 15.00) ( % 0.00)
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2021/6
Original review: June , Very friendly customer service and they work with you to keep you satisfied as a customer and take care of any issues you might have and to keep you as a customer and they have good rates on the coverage that I have on my Jeep ( % 51.56) I can drive my Jeep with confidence that if I have a breakdown CarShield will be there to fix it ( % 0.00) ( % 0.00)
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2021/6
Original review: June , My engine light came on and I called CarShield ( % 38.75) They told me to take it to a local shop ( % 0.00) The shop that I was going to take it to told me that CarShield was a scam ( % 0.00) I immediately called CarShield With my concerns ( % 0.00) They told me to take it to Fire stone and apologized we’re being told that they were scam ( % 0.00) My car was fixed in a timely matter ( % 10.00) Thank you car Car shield! ( % 0.00)
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2021/6
Original review: June , They was very nice and took care of me and gave me to protect my my Kia Soul and make sure my car is being taken care of and would suggest to my friend Sandra from Patchogue NY ( % 55.17) I really appreciate what you did ( % 20.00) ( % 0.00)
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2021/6
Original review: June , I was sceptical when originally signing up but Carshield has already come through for me twice ( % 37.50) Their monthly fee is a small price to pay for saving their clients from unexpected and costly repairs ( % -7.50) Be sure to read your contract thoroughly as there are some types of repairs that are not covered by the extended warranty ( % 50.00) ( % 0.00)
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2021/6
Original review: June , This will be my first time possibly using my coverage ( % 20.83) The representative was friendly, helpful, and knowledgeable ( % 37.50) She supplied me with all the information I will need to give to the auto repair shop ( % 0.00) If she had not told me to check first that the shop takes Auto Shield, I might have been left with a large bill ( % 15.48) ( % 0.00)
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2021/6
Original review: June , I asked the question of when my next payment was due, and your agent, answered me in a minute ( % 8.33) She was very friendly and very professional ( % 30.88) It was less than a minute call ( % -16.67) There really is nothing else I can say ( % 20.00) ( % 0.00)
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2021/6
Original review: June , Exemplary service received ( % 37.50) Not being very up on such things; the gentlemen walked me thru every step of the form ( % 0.00) I felt as if I wasn't a burden, due to my lack of knowledge regarding such things ( % -6.25) I have already recommend this service to friends ( % 0.00) Again, Thanks!!! ( % 39.06)
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2021/6
Original review: June , I have had Carshield for several years and have only ever had one other occasion to use them for a cv joint ( % 6.25) Had zero problems at all ( % 0.00) Now my car is in the repair shop, which the carshield rep found for me, to have the other cv joint, blower motor and actuator/blend door for air conditioning repaired ( % -12.50) Not only have the representatives been so very kind and knowledgeable but they are also lining me up with a rental car while my car is being repaired ( % 39.00) I am the primary caretaker of my dad who has dementia and heart issues and to be without a car is very scary for me ( % -12.50) Everyone at carshield has been understanding and caring of the situation ( % 0.00) I highly recommend ( % 16.00)
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2021/6
Original review: June , Was very pleased with the help and the plan they found for me ( % 51.25) Which helped me cover things that's important in a woman's life when getting a car fixed ( % 25.00) And was very glad that my father Clifford ** suggested checking into it ( % 65.00) For your company being a great help to him and some of my family members ( % 80.00) ( % 0.00)
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2021/6
Original review: June , Just great ( % 58.75) The service and the representative was very helpful and patient ( % 20.00) I would recommend Car shield for all my friends and they should too because cause she’ll go farther LOL and when Car goes farther you go further too so stay bless and have a blessed day and drive safe ( % 43.33) I would recommend this to everyone ( % 0.00) ( % 0.00)
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2021/6
Original review: June , Very kind ( % 57.75) Thank you ( % 0.00) The person took my payment and kept me active so I would not lose coverage ( % -13.33) I was put in hospital with stomach issues ( % 0.00) Getting old sucks but I appreciate how I was helped and not told, "Cannot help you ( % -10.00) " Thank you for that ( % 0.00) ( % 0.00)
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2021/6
Original review: June , I checked the cost of coverage from many different companies for the same services ( % 21.88) CarShield is the very best value for the money ( % 100.00) Plus CarShield customer service is much more helpful and more knowledgeable ( % 50.00) They want you to understand what you are purchasing and feel comfortable with every aspect of your policy ( % 40.00) ( % 0.00)
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2021/6
Original review: June , Christine answered all my questions in a timely manner ( % 37.50) She was very courteous and efficient ( % 78.00) I received the information I requested ( % 0.00) She reviewed my account and told me everything that was covered ( % 0.00) Also told me more information regarding Car Shield as a credited company in good standing ( % 60.00)
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2021/6
Original review: June , I had a question about whether an item was covered in my service contract and was given an answer quickly ( % 35.42) I also wanted to know the difference between different plans and that info ( % 0.00) was given without delay ( % 0.00) Thank you, Car Shield,Ralph ** Read full review ( % 35.00)
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2021/6
Original review: June , Representative was very informed and polite ( % 28.75) So far we are pleased with the kindness we have dealt with ( % 30.00) We will tell other people about this plan ( % -12.50) So keep up the good work and be proud of your company ( % 75.00) Thank you ( % 0.00)
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2021/6
Original review: June , I had a very good experience and the agent was very helpful and helped me to decide to go ahead and get Car Shields and I will send others to try you out car shield, I’m looking forward to being a part of your company ( % 49.50)
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2021/6
Original review: June , They said cover engine but they never cover engine ( % 37.50) If you have cover CarShield you will know when engine is not working ( % 0.00) They you Questions ( % 0.00) Them in deleting or not cover is happening to me ( % 0.00) Good luck everybody ( % 70.00)
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2021/6
Original review: June , The problem I have is the fuel tank filler neck, which was not covered by you! But as I see it without this part you cannot get gas into the fuel tank ( % 46.88) I believe this is an overlooked part ( % 0.00) My opinion! ( % 0.00)
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2021/6
Original review: June , I had this for months and I could not find a mechanic that would take Car shield, every mechanic I went to said car shield doesn't pay and they are the worst for approvals for fixing your car!! Finally I traded my truck in and got a brand new vehicle ( % -12.22) I canceled the warranty weeks after I paid and no refund ( % 0.00) I am so glad I'm away from them ( % 50.00) I live in Orlando Fl and I promise every mechanic I went to said no to them and told me to go get another warranty because car shield does not pay!! Now imagine believer I went to Pep boys, Tuffy, Aamco, and plenty of others that refused them ( % 21.31) Stay away ( % 0.00) ( % 0.00)
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2021/6
Original review: June , When I discovered my car had a flat tire as I was heading to work, I called CarShield with my first "claim" as a member ( % 20.00) The customer service representative was extremely helpful and caring, and she acted quickly and efficiently ( % 10.42) A towing service was sent, and my car was taken to a local repair company ( % 0.00) I could not have asked for better service, and I would enthusiastically recommend CarShield to anyone! Based on this experience, I have great confidence that my needs will be met if I have a future incident ( % 47.50) ( % 0.00)
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2021/6
Original review: June , Phone call with Brandt, he was excellent, and went over and above, finding an auto repair shop near my home after I was unable to find one myself ( % 19.50) Even though at this time I had to cancel my services because as it turns out I’m trading in my van, I definitely recommend Car shield, and plan to purchase another policy after my trade-in ( % 0.00) ( % 0.00)
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2021/6
Original review: June , My credit card was compromised and I needed to set up new card for autopay ( % 25.57) My dealership needs a call back to set maintenance and Melissa made sure that someone will call them for the work that needs to be taking care of ( % 25.00) Awesome customer service!!! Thanks ( % 60.00) Errol ( % 0.00)
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2021/6
Original review: June , Representative was very helpful and professional ( % 22.50) Went well beyond to make sure my needs were met and was understanding and courteous ( % 55.00) She needs to be in management with a raise ( % 0.00) She’s one of the reasons I’m still a customer because of how she treated me and that meant a lot ( % 0.00) ( % 0.00)
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2021/6
Original review: June , I love the customer service ( % 43.75) Great coverage for my vehicle ( % 80.00) I would recommend everyone to join CarShield ( % 0.00) You guys are the best ( % 100.00) Thank you so much CarShield family ( % 20.00) ⭐️⭐️⭐️⭐️⭐️ I’m gonna recommend all my family members and friends to join CarShield ( % 0.00) ( % 0.00)
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2021/6
Original review: June , Brief, to the point & used examples to be specific & eliminate any questions that might remain ( % 12.50) Car Shield is well worth the money if you're driving an year old vehicle - especially because it allows you to hang up on all the warranty calls that come our way ( % 13.33) ( % 0.00)
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2021/6
Original review: June , Customer service rep John was exceptional, professional and thorough ( % 38.06) I had a very pleasant experience to an already stressful situation of needing repairs ( % 95.33) Rep was very compassionate in handling my situation and putting me at ease as well as simplifying claims process for me ( % 20.00) I would recommend everyone to this company ( % 0.00) Can't beat this customer service Team! ( % 0.00)
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2021/6
Original review: June , Excellent customer service rep today on // ( % 68.75) She deserves a promotion for her excellent working ethics ( % 100.00) She is a excellent leader in the working industry ( % 100.00) She is a great asset to any employer ( % 80.00) Miss Sonya **! Kat was my rep today ( % 0.00) ( % 0.00)
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2021/6
Original review: June , The Agent I spoke with today was very kind and helpful ( % 57.75) I explained this was my my first time experience to have an extended warranty ( % 25.00) The Agent explained all the items covered and promised to take good care of me ( % 70.00) This was such a relief, and will share my experiences with others ( % 0.00) ( % 0.00)
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2021/6
Original review: June , The only dealing I had was with the person that I talked to in customer service ( % 18.75) She was very pleasant and helpful ( % 95.33) I don't have any more to say ( % 50.00) I would tell my friends about your service plan ( % 0.00) Have a good day ( % 70.00) ( % 0.00)
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2021/6
Original review: June , Overall Car Shield is a great company to work with, while my interaction was brief, the reps were very knowledgeable and helpful throughout the process ( % 27.50) I will definitely consider using Car Shield again in the future, and thank you again for your courteous and helpful service ( % 20.00) ( % 0.00)
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2021/6
Original review: June , Everyone I talked to at Car Shield was professional and knowledgeable ( % 23.75) I had a very good experience with the sales person and the customer representative that I spoke with ( % 91.00) I believe that Car Shield is a good insurance to have for older vehicles ( % 43.33) ( % 0.00)
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2021/6
Original review: June , I really don't have anything else to say ( % 28.75) I was very pleased with my response given to me from the young lady Brianna ( % 37.50) I'm pleased with my results ( % 50.00) I share your company with everyone that I know that has a car ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2021/6
Original review: June , Starting off with some problems and mistakes regarding payment date and inconsistencies ( % 9.17) Issues got straightened out fairly soon ( % 70.00) I understand what happened and then things fell into place with accurate info ( % 40.00) Thanks for supervisory intercession which helped this process after all ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , When I tried to log into Mepco, it would not take my user and password, Called CarShield and she Answered all of my questions, Friendly and knew her business ( % 37.50) This the first time with CarShield so I had many questions and got answers ( % 37.50) So far CarShield lives up to image on TV, ( % 10.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , Needed to update credit card information to Chrysler S and Angel from Customer Service was very helpful in updating the Credit Card information and prevented the cancellation of my coverage and savings on any costly repairs to my vehicle ( % 28.75) The $ ( % 0.00) payment has been paid for on my Chrysler ( % 0.00) Thank you Angel ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , Excellent service and coverage ( % 68.75) ( % 0.00) ( % 0.00) Very highly recommended to others ( % 20.80) Always there for me ( % 0.00) ( % 0.00) ( % 0.00) No waste of time ( % 10.00) Car Shield auto coverage gives ease of mind no matter where I travel ( % 0.00) All service mechanics recognize car shield as always easy to work with ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , Well ( % 37.50) ( % 0.00) ( % 0.00) I use the CarShield mobile app ( % 0.00) when paying my bill each month ( % 0.00) I changed my date to the th of each month ( % 0.00) The app ( % 0.00) tells me the th But when I looked on the MEPCO website, it was showing my bill was due on the th ( % -12.50) I spoke to a CarShield rep ( % 0.00) and she told me to continue to use the app ( % 0.00) The rep ( % 0.00) didn't know why it was different but she was glad that I brought this to her attention ( % 25.00) Can you please double check with MEPCO and get this cleared up? Thank you ( % 0.00) All in all ( % 0.00) ( % 0.00) ( % 0.00) Great coverage and awesome customer service ( % 90.00) Keep up the good work guys ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , When I signed up for Carshield I apparently did not understand that there are levels to this service and since my car is years old I cannot get the "good package" gold, silver, etc ( % 30.63) I have had issues with my car and Carshield has not covered either, however if my car engine blows up I'm covered ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , What I can say is the short time that have been with that y’all is everyone that you talk to is very helpful and willing to help and overall I think the company is an one to be in company with so I will encourage anyone to be a part of the Carshield team ( % 16.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , We had an appointment with our dealer for our lube oil and filter as well as normal servicing ( % 26.25) When my wife drove into the service bay the attendant heard a loud squeal from under the hood ( % 15.00) It was determined that a bearing needed to be replaced ( % 0.00) The dealer called you and received the okay right away ( % 39.29) This is the type of service that was always done in the s and s ( % 0.00) You have proven that all companies are not out to get the client, but to stand behind your words and take care of the client ( % -40.00) Thank you for being there when we needed you ( % 0.00) We will be recommending CarShield to family, friends and anybody who will listen to our experience ( % 0.00) Regards, Larry ** ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , Name spelled incorrectly ( % 37.50) Please make corrections so coverage is right ( % 28.57) All information explained ( % 0.00) Understood what needs to be done ( % 0.00) Service good, patient, took time to answer questions, explained services ( % 70.00) This will give peace of mind because the vechicle is an older so this coverage should help ( % 16.67) Better to have than not to have the coverage ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , Just about everything was covered and it was painless and so easy ( % 40.42) Thank you so much CarShield ( % 20.00) You Rock! You are Fantastic ( % 40.00) My Engine took hours ( % 0.00) My Cooling fan was fixed ( % 10.00) What a great program you offer for society ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , My window would not go up and I called CarShield and they were quick to recommend SUN auto a nearby location ( % 35.42) I am very happy with the end result ( % 100.00) The SUN auto team were great and got my car fixed over night ( % 45.00) THANK YOU ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , All was handled well and I had no problem talking to the salesperson ( % 37.50) I was given good advice ( % 70.00) The rep was knowledgeable ( % 0.00) Gave me discounts that fit my budget ( % 40.00) This the first time that I ever gotten an extended warranty from an on-line company ( % 25.00) I was real impressed with the help I received ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , I have a BMW is ( % 37.50) Have had the car for nine years with no issues ( % 0.00) I joined Car Shield due to a recommendation from my mom ( % -12.50) She has them and speaks very highly of them ( % 20.80) I joined in Feb ( % 0.00) Had an issue with my vehicle in April ( % 0.00) Had the car towed to the dealer ( % 0.00) They contacted and received approval for the repairs from Car Shield ( % 0.00) This was a great experience ( % 80.00) I wasn't stressed out having to deal with any back and forth ( % 0.00) BMW dealer and Car Shield were on contact with each other ( % -12.50) I had very little worries ( % -24.38) The repair was completed with no issues ( % 0.00) The tow truck was scheduled by Car Shield as well ( % 0.00) The tow company was very informative about arrival time and was very prompt ( % 20.00) Great customer service all around ( % 80.00) This entire process was seamless and stress free ( % 16.67) I did not utilize the rental car, I got a loaner vehicle from the dealer ( % 0.00) I HIGHLY RECOMMEND Car Shield ( % 16.00) If you do not have a manufacturer warranty, I encourage you to get Car Shield ( % 0.00) They are NOT a scam and stand behind what they offer ( % -40.00) I will always have a vehicle warranty with them ( % 0.00) I was not offered anything in return for my review ( % 0.00) It is based on my own great experience with Car Shield ( % 70.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , I always get fast & accurate answers when I speak with CarShield ( % 32.50) Everyone is friendly & is quick to help ( % 35.42) I haven’t had to use their service yet, but I know my problems will be satisfied ( % 50.00) I’m confident they are on my side ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , I live in a small town calling every car shop, but they didn’t take CarShield ( % 8.71) The Lady in Customer Service helped me find several car shops in the town next to me and was very helpful to go out of her way ( % 6.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , Customer service let me know my claim was being turned over to an advisor, Don was a great adjuster ( % 58.75) Excellent customer service ( % 100.00) Worked great with mechanics of my choice ( % 80.00) Followed up with him always called back ( % 0.00) Thanks Don ( % 20.00) I would recommend CarShield - to everyone ( % 0.00) Very affordable ( % 20.00) Can’t wait to get my truck back ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , Why isn't the Air Conditioner system not covered? If the Air Conditioner is not working on the automobile and the cost for repair is if $ ( % 37.50) ( % 0.00) , I think this is a major failure and should be covered ( % -12.71) Mine was declined after the dealership performed a diagnostic and the repair bill reflects a complete hose replacement in order to get the air conditioner to cool the car and to stop smoke/steam from coming out from under the hood ( % 22.50) The temperature gauge never went off "cool" so I know it was not the radiator causing the smoke/steam from emitting from under the hood ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , Took care of every thing ( % 37.50) Did a great job ( % 80.00) Thanks again for the great job in getting me back on the road ( % 33.33) Made sure that y'all got the best part to replace the old alternator ( % 53.33) Got the part to the dealership overnight ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , No question asked, Simply Superb ( % 68.75) I am happy with Car Shield ( % 80.00) The customer services is fantastic and unbeatable ( % 40.00) They give me ultimate respect that I deserved ( % 0.00) I will keep recommending you guys to friends and families ( % 0.00) Keep it up, Car Shield! Even though I have not had any car trouble, so far, so good! ( % 25.83)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , Excellent Customer Service!!! In a time of worriness, I’m now at ease ( % 68.75) I was taken care of in a timely fashion ( % 0.00) I appreciate the help and thoroughly explaining everything that I need to know about my coverage ( % 0.00) I would definitely recommend CarShield to everyone that I know, that way everyone can be at ease, Thank you!!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , My account had been compromised ( % 37.50) I appreciated that Car Shield contacted me to offer the help I needed ( % 20.00) The young lady that helped was very helpful ( % 15.00) We have taken care of the problem ( % 0.00) We were able to review the benefits stated on my policy ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , Great customer service ( % 58.75) I will recommend to a friend ( % 0.00) My question was answer fast ( % 20.00) Great person ( % 80.00) I like good customer service ( % 70.00) My problem was solved with good customer service experience ( % 70.00) Most sure I will recommend my friends ( % 50.00) Good work ( % 70.00) I love kind people that values ( % 55.00) They company with high protection with the years of experience ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , Having signed up because of advertised no hassle claims, I found out differently ( % 18.75) Having taken my vehicle to reputable Chevy dealer, to my dismay, I found out that their labor schedule was different, costing me an additional $ ( % 25.00) This was not as advertised performance ( % 0.00) Had I known, I would have take it to a dealer that utilizes the same schedule ( % 0.00) This was also after your adjuster approved the repair ( % 0.00) I was also informed that dealers do not like working with Car Shield due to the long claim process ( % -8.75) Their dislike of Car Shield severely limits my dealer repair options ( % 0.00) I have used the Chevy dealer many times in the past and trust them ( % 12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , He answered my questions to my understanding and I now have the answer to what I wanted to know ( % 37.50) He was pleasant and courteous ( % 66.67) He was good at his job and well informed ( % 70.00) Give him a raise ( % 0.00) At least give him credit for a good review ( % 20.00) :) ( % 50.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , Your representative was very thorough ( % 28.75) ( % 0.00) ( % 0.00) helpful and pleasant ( % 73.33) Did a great job reviewing the program and making it easy for me to understand ( % 61.67) Overall, a very good experience ( % 45.50) I have definitely recommended Car Shield to others and glad I did ( % 25.00) Kevin ** ( % 0.00) Baltimore, Maryland ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , !Sneered quickly ( % 40.10) Accepted refund promptly ( % 0.00) Seemed like a good value for the car ( % 70.00) Did not end up buying the car but wanted to know how much it would be to warranty it ( % 20.00) Other problems with car stopped me ( % -12.50) This was a luxury car and I thought it would cost much more to protect it ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , They quickly approved me for repair and gave me several repair facilities in my area ( % 23.61) I fixed the problem myself, but felt good knowing they would come through like they advertised ( % 40.00) I would recommend them to anyone needing protection or great auto service ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , My car’s AC starting blowing hot driving back from New York, I contacted Car Shield and they told me what to do and shortly after the claim was put in ( % 12.69) They responded quickly and were very caring and friendly ( % 30.28) I felt so much better after talking to them, I know I made the right choice choosing them to fix my car ( % 39.29) Thank you Car Shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , I recommend Carshield to everyone I know ( % 37.50) I have a that I can't afford to fix and pay the note on should it break down ( % -15.56) With Carshield I don't have to worry about that ( % 0.00) I have not had to use it but, should I need to I know it's there to save the day ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , I already have a CarShield Contract, but was called yesterday by another car Warranty Co ( % 37.50) , the Automotive Services Center, who recommended that I look up the Better Business Bureau 's rating for Car Shield ( % 20.00) ( % 0.00) ( % 0.00) It was a big F, yet I'm looking at Star reviews and wondering Who am I supposed to believe? It was suggested by the representative of the other company that I should Immediately cancel my Car Shield contract, stop payments and sign a contract with them ( % -6.25) I intended to do that, but now I'm not so sure ( % 50.00) Being a impartial Consumer organization, I was hoping you may be of some help ( % 0.00) Could you help clarify the my dilemma? Do I believe the BBB rating or the Star Reviews? You may not be able to tell me what I should believe about this, but perhaps you can help enlighten me, why such a gap in the ratings? Thank you for any help you may be able to give ( % 33.33) Maury ** ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , I have had CarShield for going on years ( % 37.50) I like the fact that is not a contract and you can end at any time without penalty ( % 0.00) My monthly amount is inexpensive and my coverage has been great ( % 80.00) I am very pleased with the service and I have recommended them to others ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , Everything seem to be quite clear as to the coverage ( % 23.75) Please have someone give me a call on this so I do understand the complete coverage ( % 10.00) I want to know what is not covered ( % 0.00) It all seems like a good coverage to me ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , The rep ( % 37.50) was excellent ( % 100.00) I have no complaints ( % 0.00) I was ready to cancel my service, but she was able to work with me ( % 35.00) My sick time ran out and my short time does not kick in for another two weeks ( % -35.71) I would hate to lose my deposit so I'm very happy ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , Call to update car mileage on car because it was not available yesterday to me, ( % 8.75) The rep ( % 0.00) was very helpful in doing this for me ( % 20.00) It was a very good experience ( % 91.00) Talking to Customer Service and I will recommend to friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , I've only had to use one time and there was no problem getting my car fixed ( % 15.83) Customer personnel always to the point, only reason for leaving is I'm down to one vehicle which is fully covered and at this time I have no need for CarShield ( % -7.78) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , Not many repair shops will accept Carshield due to the fact that Carshield doesn't pay them in a timely manner and encourages them to put used or substandard parts on your vehicle ( % 0.00) ( % 0.00) ( % 0.00) separate shops told me this as they turned me away for repair service! Even with the Platinum coverage! I traded my vehicle in for a new one! Thanks Carshield!!!! ( % 32.94)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , I was not comfortable attempting to cancel one contract and activate a new one and enquired about transferring service rather than canceling ( % 10.38) The representative was patient and willing to answer my questions in a warm, professional manner ( % 31.67) I was advised how to best achieve my goals and provided the assistance, support requested ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , Rejected by Auto Nation, they refuse to deal with Car Shield!!?? This is the same response I received from O'Steen Volvo, I cancelled the contract because it don't make sense to have the warranty if the dealer, the manufacturer of the vehicle refuse to take it!!?? ( % 29.30)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , Having a motor replaced in my car ( % 37.50) Discussed the limitations of the warranty after the job is completed ( % 0.00) I wanted to speak with an adjuster but couldn't be put in touch with one and was told they wouldn't call me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , Holly was the best!!! I am so glad that she answered the call ( % 62.50) I had a very negative experience with Addison and almost decided against your services ( % -39.00) Holly answered all of my questions and I could sell the product myself ( % 0.00) She deserves an award for her customer service skills ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , The customer service rep was very helpful and made the experience very pleasant ( % 50.94) I'll make sure to recommend Car Shield to my family and friends that are in the market for the same benefits ( % 25.00) Can't go wrong knowing your car and your pocket book are taken care in time of unexpected events ( % -20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , Helpful ( % 37.50) Service was fast and efficient ( % 20.00) Pleasant staff ( % 73.33) Very satisfied ( % 65.00) Minimum of red tape ( % 0.00) Fulfilled contract ( % 0.00) It was a while ago ( % 0.00) My mechanic was also very satisfied ( % 65.00) I have been disappointed in other services ( % -43.75) I will continue with you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , The times I have needed to ask a question and even when I called to cancel my coverage on a car we no longer own, the service was excellent ( % 65.83) Very nice people to speak with and listen to any concerns ( % 78.00) Great experience ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , Perfect with understanding my situation and he knew how just to help me ( % 68.75) With that stars all around besides getting me to understand that I have been paying on this for year and he would hate to see me lose my benefits ( % -80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , Already noted in previous correspondence ( % 10.42) I requested a refund that was denied times when a Supervisor called me to say she was issuing a refund because of the circumstances ( % 0.00) I don't have another vehicle to transfer coverage to that would be worth it ( % 30.00) A Ford Explorer with , miles on it and a similar Cadillac with similar mileage are not even worth $ together ( % 10.00) If anything would go wrong, I would Junk them, not cover them ( % -50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , The agent was very patient to help explain the plans, He was very friendly and well informed on the subject ( % 22.40) The product sounds like it very good, only time will tell ( % 45.50) He worked with us to get the best deal for us ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , The CSR was very patient and extremely friendly! We resolved the issue and I'll be calling back today to see where I can take my car ( % 26.09) Couldn't get the mileage for her off the car due to something electrical ( % -12.50) She was so patient and waiting ( % 0.00) But couldn't get the odometer work so I could see the mileage ( % 0.00) She assured me everything will be just fine if I called back with the mileage! What a great team you have! ( % 47.22)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , I have recommended to many of my friend ( % 43.75) I don’t know why they haven’t got it yet ( % 0.00) Believe me this is one of the best thing I have ever purchased ( % 100.00) Car repairs are really high ( % 16.00) When you have someone in your corner that would back up over half your cars it’s a no-brainer ( % -8.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , I tried everything to get fob working ( % 37.50) Auto Shield called a tow truck and in the meantime I called Cadillac service and figured it out ( % 0.00) It started to work and I called CarShield to cancel the tow to the Cadillac dealer ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , CarShield gave us good experience ( % 53.75) I spoke to a representative and I let her know that the Better Business Bureau had some negative views about the company ( % 10.00) But dealing with car shield it’s a good company ( % 70.00) I appreciate you’ll working me and my wife, I felt comfortable with car shield but not my we will get it another time ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , Thank you very much ( % 31.75) Your customer service was exceptional and I was very pleased with the quality we received in speaking with your representative ( % 65.83) I am glad this is here for anything that may come ( % 50.00) We feel like we have added protection ( % 0.00) Thank you again ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , They are friendly and knowledgeable, I have had nothing but a positive experience with any of the customer support staff ( % 32.58) I can tell that they are well trained and are easy to talk to, I have had very few be as friendly, they are respectful and I have not had one of them give me the impression that I was interrupting their day ( % 26.21) In my interactions they have shown that they want me to keep the product ( % 0.00) I would highly recommend your company on your customer service representatives alone ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , I asked for a copy of something reflecting that the account was paid for year since the papers I had only showed that I am paying $ ( % 18.75) monthly, which is not the case ( % 0.00) The person that I spoke to had to get a manager to be able to process my request, and seemed very reluctant to do so ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , The person that took care of me was very knowledgeable, patient and interested in helping me the best he can ( % 45.63) Everything went smoothly and I understood why the payment was not processed ( % 40.00) I have a brand new debit card so I Registered and cancel the previous one ( % -1.52) The payment went through easily and everything came back to normal ( % 19.44) Optional my experience with Car shield have been excellent ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , I received a email saying my card is going to expire ( % 37.50) And I didn't realize it was about to ( % 0.00) So I called and the representative had a very upbeat positive attitude ( % 21.36) She answered all my questions and before she ended the call she asked me one time if I had any more questions ( % 50.00) You should hire more like her ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , Man on the phone was very nice ( % 57.75) Explain everything in detail to me which I was grateful for step-by-step what I needed to do and how to go about it and he assured me that you took care of everything and went over everything efficiently ( % 0.00) Thank you so much for the friendly conversation as well as all the help you gave me ( % 28.75) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , Understanding Team know why I'm leaving ( % 37.50) But I will come back soon when I get my finance back up and running ( % 0.00) For now I have a New Car with full bumper to bumper warranty ( % 24.32) But I have an awesome time with y'all ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , Customer Service Representative was helpful by explaining required steps to perform car repair and rental required while vehicle is under repair ( % 37.50) Customer Service Representative was courteous and professional and provided information concerning my contract ( % 35.00) Under the Platinum program, the repair I need is authorized ( % 0.00) Additionally, if the repair will require four or more hours I will be able to obtain a rental car ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , Can't really say since my claim was denied ( % 28.75) I didn't put the miles necessary to have my claim covered so just looking forward to meeting all requirements if my Audi needs any other repairs ( % -6.25) Hope to be covered and please state the miles we need to put when starting coverage ( % 0.00) I didn't read the contract so my fault but would have liked to be told on phone that besides the days waiting period ( % 60.00) I also needed to put miles on my car just saying ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , My experience went great ( % 58.75) I didn't have any problems getting my repairs, but then again I keep up the Z MAINTENANCE on my vehicle which is very important when dealing with warranties ( % 52.00) People they'll pay if you do your part ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , No one will take this thing ( % 37.50) I have been paying for for over a year ( % 0.00) How can I give you a rating at this time ( % 0.00) I called up customer service and the associate is supposed to send me places I can call that take CarShield ( % 0.00) When I am able to get my car fixed then I will rate your program ( % 30.00) So far all I can rate now is customer service ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , The young man was very helpful ( % 22.50) I will have to check my credit card number and get back to CarShield ( % 0.00) With my next payment ( % 0.00) I am so sorry about this ( % -50.00) Thank you so very, very, very, very much ( % 26.00) This ends my survey ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , It takes too much time from beginning to end to have your car repaired and the communication with the repair company is not great ( % 5.83) This process is quick long ( % 14.17) I still do not have my car ( % 0.00) CarShield takes their time paying for the repairs ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , Well I will say the only time I needed Car Shield they couldn't help me which was upsetting to say the least but I decided I would give them another chance ( % 2.50) My intentions were good but I didn't count on buying a new car ( % 41.82) But I will tell and encourage friends and family to give Car Shield a chance ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , Was easy ( % 40.42) Got my car towed and the issue fixed in days and saved ( % 10.00) ( % 0.00) Loved it ( % 70.00) Was recommended this service by Aunt and would recommend to friends ( % 0.00) Was even told that I would have to come out of pocket by the dealership for more than deposit which turned out to not be true ( % 42.50) They handled everything and helped a bunch ( % 0.00) ( % 0.00)
consumeraffairs
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2021/6
Original review: June , Great Service; immense savings! I have been really satisfy with how CarShield has handled every problem I have had with my car ( % 34.38) The turnaround to get the job approved was somewhat slow, but the result was outstanding ( % 10.00) I would recommend CarShield to my friends and colleagues ( % 0.00) ( % 0.00)
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2021/6
Original review: June , This is the second time that I have had to use my policy and it is very simple ( % 12.50) All I had to do was give the service department my contract number and the phone number ( % 0.00) Then the service department called CarShield and they took care of everything ( % 0.00) I don't think that it could get any simpler ( % 0.00) ( % 0.00)
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2021/6
Original review: June , Bait and switch ( % 37.50) Sounds all good in the sales call ( % 70.00) Salesperson didn't explain what he was asking and when we ended up with a claim it was denied because of the way the salesperson asked a question and how I answered it ( % 0.00) My odometer was entered incorrectly on the contract ( % 0.00) I had to jump through hoops to fix that issue ( % 0.00) Then they promised callbacks about the denied claim, I would wait home all day, and no callback ( % 0.00) I have paid for this service since October for nothing ( % 0.00) Just canceled the contract ( % 0.00) Steven was the most condescending Supervisor I've spoken with ( % 50.00) Maybe he should listen to our call and see how he spoke to me! ( % 0.00)
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2021/6
Original review: June , Updated on //: Keep Miss Breana in customer service ( % 37.50) She help me when other couldn't ( % -12.50) God bless her ( % 0.00) I had put my F- Ford pickup in the shop and was told that I was not covered but she went a little deeper in the situation and found out that no one at East West Lincoln did not put a claim in but she told me to mail in my receipts and I will be reimbursed ( % -18.75) Thanks CarShield ( % 20.00) All of my family is with you all ( % 0.00) Original Review: Natley and Jarris are very professional but I would like to know if it's possible that I could get a copy of my contract mailed to me showing what is covered on my F- XLT and what's not covered ( % 16.83) Thanks in advance ( % 20.00) Read full review ( % 35.00)
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2021/6
Original review: June , I was inquiring about my June payment on why it was not deducted from my account ( % 37.50) Mitch was very helpful and went out of his way to find out the information that I needed ( % 20.00) Great Job Mitch and the car shield team ( % 80.00) ( % 0.00)
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2021/6
Original review: June , Just had a lot of concerns and the representative rest my worries through our Conversation ( % 37.50) The representative was informative, helpful and very friendly ( % 48.75) Really rested my nerves in these times when we all dealing with so much ( % 20.00) I don't know what I would have done without Carshield services ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , She was polite and helpful as to updating my mileage on my vehicle ( % 37.50) I am sure that as the days and weeks go by that I won't need it but at least I know I'm covered with Carshield ( % 10.00) Looking forward to using the coverage as I would need to protect my investment ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2021/6
Original review: June , I enjoyed talking with Darius and David, employees at Car Shield ( % 43.75) They were very polite and professional and I will do business with them again if necessary ( % 10.00) They had good customer service and treated me as one of the family ( % 70.00) ( % 0.00)
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2021/6
Original review: June , Your advertisement is misleading ( % 37.50) I have been paying for months ( % 0.00) I had to use the services and you guys didn't even cover it like you say you would ( % 0.00) I understand the deductible but partial pay didn't make any sense to me ( % -10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , Was not happy with the company that fix my vehicle, the length of time it took for them to fix it, and after receiving my vehicle I still having the same problem ( % -0.83) I like to get my money back or that they fix my vehicle right ( % 14.29) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/6
Original review: June , CarShield been helping me throughout the process with the dealership ( % 37.50) They were threating to hold my car until they are paid and I called car shield and they made sure they sent the payment that day ( % 50.00) Now dealership won't finish my repair ( % 0.00) They have the part but won't put it in ( % 0.00) Car shield called the dealership for me and made sure it will be completed on Monday ( % 50.00) We will see ( % 0.00) Thank you car shield ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2021/6
Original review: June , My transmission repair was approved ( % 37.50) However, the time taken for repair approval could have been shorter ( % 0.00) Also, there was a small time differential between repair time and car rental duration ( % -25.00) In some cases, a car rental duration, may need to exceed the day max ( % 0.00) There was a three day differential due to Car Shield's delay in delivering the transmission to the shop ( % -12.50) This differential has been put in a claim and may be approved ( % 0.00) Nevertheless, the total experience was a positive one ( % 11.36) My wheels are rolling ( % 0.00) ( % 0.00)
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2021/6
Original review: June , I thought I had lapsed in my coverage so I called in for clarification ( % 37.50) I'm aware now how my plan work ( % 25.00) Thank you ( % 0.00) Enjoying the service and glad it's in place ( % 50.00) I recommended this to my friend Christina and to all I know ( % 0.00) This could be a investment ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2021/6
Original review: June , Wonderful Plans to cover EVERYTHING you need covered ( % 68.75) You can choose what you want to cover on your vehicle and you can add multiple vehicles ( % 0.00) Even get discounts for having multiple vehicles on Car Shield plans ( % 0.00) I wouldn’t be without it ( % 0.00) So why would you ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2021/6
Original review: June , I am a CDL TRUCK DRIVER and I use my car to get back and forth to work ( % 18.75) I took my car to the shop to get fixed as CarShield asked me to ( % 10.00) My car is years old and only has miles ( % 5.00) There was an old life sticker in which I DO USE my car for ( % 10.00) So now it’s taking way too long for me to get my car fixed and back ( % 1.67) ( % 0.00)
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POSITIVE 🙂
2021/6
Original review: June , I had a pleasant experience with Nathan ( % 55.42) He answered all of my questions accurately as well offering me a quote to my satisfaction including establishing for me applicable discounts ( % 40.00) Nathan was very articulate and professional, I had a very pleasing experience ( % 16.67) ( % 0.00)
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2021/6
Original review: June , All my questions was asked ( % 37.50) The call was helpful and she was able change my payments date for me with no problem ( % 50.00) They always take the money out on the day they say will which helps out a lot with my bank because I know when it going to be taking out the account which helps out a lot ( % 0.00) ( % 0.00)
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2021/6
Original review: June , Transmission needed to be repaired ( % 37.50) Carshield paid no problem all I had to pay with my deductible ( % 0.00) I only wish there were more dealers and mechanic shop that I can go to with my warranty with Carshield ( % 25.00) Otherwise I give a five star for service and customer service ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2021/6
Original review: June , Called to verify the expiration date on the Auto Pay card used for my three accounts ( % 37.50) Everything was handled efficiently and professionally ( % 10.00) Have called on different issues since I have had CarShield coverage and have always be satisfied with everything ( % 25.00) ( % 0.00)
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POSITIVE 🙂
2021/6
Original review: June , Excellent customer service for tow service on this, coming Thursday // ( % 68.75) Deeply appreciated getting the a flat bed truck to tow my car!!!! Again thanks for the excellent customer service from Car Shield warranty!!!! I will always recommend you all to anyone I know and don't know!!!! You all are very courtesy and prompt with answers; and taking care of me!!!! ( % 36.54)
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POSITIVE 🙂
2021/6
Original review: June , I had the most wonderful experience today with one of your representatives ( % 62.50) I will recommend your company Car Shield to my friends and family ( % 0.00) I hope that this company will be around for a long long time ( % -5.00) Just like your commercial says on TV carshield cars go farther ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2021/6
Original review: June , Very pleased with my agreement and contract with Car Shield my sales rep (Joshua) ( % 51.25) I got everything I wanted and needed for the price that was acceptable to and for me ( % 0.00) Something I can live with on my retirement salary ( % 13.64) Considering I will have this vehicle for the rest of my life ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2021/6
Original review: June , Knowledgeable, professional, supportive, understanding and helpful ( % 32.50) They went beyond their duties ( % 0.00) Good listener ( % 70.00) It was not about them but me ( % 0.00) They are competent · efficient · experienced ( % 65.00) They are experts in their field of business ( % 0.00) They met our needs and more ( % 50.00) ( % 0.00)
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2021/6
Original review: June , Wonderful service ( % 68.75) Excellent personality and efficiency ( % 100.00) Not sure why my card was not processed as usual but it all worked out well ( % -25.00) Sherry was talking to me and typing expeditiously as if it was as easy as chewing bubble gum ( % 43.33) ( % 0.00)
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2021/6
Original review: June , I took my car to the transmission shop weeks ago and my car is still sitting there ( % 37.50) Mind you I have a job and kids as well so I have to move around getting back and forward to work and other places which left me hopeless because I cannot afford a rental car Etc ( % -4.17) Finally got a call today from the shop where my car is for them to tell me I have to give them the okay to break my transmission down because that is how Carshield works when it comes to repairing a car but if I do that (give the go-ahead) I am held responsible for the repairs which are if car shield is not willing to pay for the repairs ( % 8.39) That is just for the breakdown and other fees and that is not going towards fixing the car ( % -12.50) Which they have seen them do numerous times to different people ( % 0.00) Deny people repairs so that the customer will be left trying to find a way to pay for it all the while their car is stuck at the shop ( % 0.00) I don't know who came up with these contracts but they did not think it through before they decided to go ahead and proceed with it ( % 0.00) Nothing has been resolved yet ( % 0.00) Still waiting and furious about making a decision ( % 0.00) Read full review ( % 35.00)
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POSITIVE 🙂
2021/6
Original review: June , I love how they agreeable to help you and explain it to you so you understand ( % 43.75) They Want to help you get back on the road ( % 0.00) They will make sure that all your questions are answered ( % 50.00) Keep up the good work and service ( % 70.00) ( % 0.00)
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2021/6
Original review: June , How fast customer service worked with me to get my vehicle towed and a rental ( % 28.75) Professional and efficient ( % 10.00) On June th, which was my birthday ( % 0.00) My Dodge Ram Truck ran hot ( % 25.00) My temperature gauge had came on and the alarm had started I was on my way back home, and I was in the middle of nowhere to stop and I was nervous that my engine had blown ( % 0.00) I was able to make it to an open parking lot and I called the dealership and car shield ( % 25.00) I was instructed by the dealership to have it towed to them and that is when CarShield did their thing ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2021/6
Original review: June , I had called with issues with Car Shield app ( % 37.50) All of the customer service representative held it for me ( % 0.00) I was very stressed at the time ( % 20.00) Say they listened and resolved the Issues ( % 0.00) !!! Thank you car shield ( % 0.00) Also explained the coverage to me more than times ( % 50.00) They concerned about my Health telling me to relax ( % 0.00) Claiming me down with their caring ( % -15.56) Wow that was surprising to me ( % 40.00) I am sorry if I didn't follow guidelines but this is how I fee???? ( % -50.00)
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POSITIVE 🙂
2021/6
Original review: June , I had to have my transmission replaced on my Chrysler Town & Country ( % 37.50) I dealt with Santiago ** and he was very helpful during the entire process ( % 10.00) He answered my calls, texted me and called back in a timely manner ( % 0.00) He was courteous and professional which meant a lot because the transmission took a while to be delivered and he let me know what was going on and kept me informed ( % 35.00) I recommend Car Shield to everyone because they offer a great service ( % 80.00) ( % 0.00)
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2021/6
Original review: June , GREAT customer service and satisfying my experience and adjustments on payment options and plan ( % 55.83) Yes I would recommend CarShield to anyone in need of extended car warranty, I am a satisfied customer, because it helps ease my mind to know if a car repair is needed I can get my car fixed ( % 30.00) ( % 0.00)
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POSITIVE 🙂
2021/5
Resolution response: May , After five attempts to cancel my contract I was finally successful this morning May ( % 75.00) It would have automatically renewed May ( % 0.00) Anyway thanks but NO THANKS and I might be going commercial any way! So after reading and reviewing your book I have decided this contract coverage is not for me ( % 3.33) Original review: April , I keep trying to cancel my subscription but your people in customer service are such high pressure sales people ( % 17.83) They keep making me hang on ( % 0.00) Today they lowered the monthly premium to $ and waived the $ deductible to keep me a paying customer ( % 0.00) I will see what happens but so far I am a paying customer??? ( % 10.00)
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POSITIVE 🙂
2021/5
Original review: May , I just started my contract today with Car Shield ( % 37.50) Based on my telephone conversation with their representative today regarding some questions I had, I am confident Car Shield has my back if my car needs repair ( % 25.00) I see good value for the money ( % 70.00) ( % 0.00)
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POSITIVE 🙂
2021/5
Original review: May , I had to switch credit card numbers ( % 37.50) I had some fraudulent charges on my old card so I had to get a new card and I forgot to call and give you the new card number ( % 12.42) Thank you for reminding me and I am sorry I forgot and being very patient with me ( % -15.00) Thank you ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2021/5
Original review: May , Great customer service ( % 58.75) The representative was great on the phone and was very helpful ( % 50.00) The representative was knowledgeable and took care of the account very promptly ( % 20.00) I am looking forward to work with Car shield in the future ( % 0.00) I am very satisfied with the service that Car shield has provided ( % 65.00) ( % 0.00)
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2021/5
Original review: May , We still need to review a Term contract ( % 37.50) I would like a call back from Brittany ( % 0.00) Very helpful but we didn't finish setting up contract ( % 20.00) Please have her call me direct ( % 10.00) Need call from Brittany please IT and have her call me back so we can continue with the conversation ( % 0.00) I was very pleased with her help ( % 65.00) ( % 0.00)
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2021/5
Original review: May , Called to cancel contract because I am trading in my vehicle ( % 37.50) The process was easy and I have a refund coming ( % 43.33) I wasn't sure what to expect and was very smooth ( % 51.00) I think the lady in customer service that I talked to was Stevie and she was super ( % 33.33) ( % 0.00)
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2021/5
Original review: May , The sales rep was very cordial and helpful! ( % 31.25) Was very cordial and extremely helpful! in arriving at a comfortable and acceptable agreement! I was impressed with the personal treatment! I was glad that I called Car Shield for a quote ( % 34.06) ( % 0.00)
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2021/5
Original review: May , Did not have to wait ( % 37.50) Great customer service ( % 80.00) The call to CarSheild was very informed ( % 20.00) No problem at all ( % 0.00) Will recommend a my friends and with me being a senior and a veteran the discounts were wonderful ( % 50.00) Thank you ( % 0.00) If I had another car without a warranty it would be under CarSheild ( % 0.00) ( % 0.00) ( % 0.00)
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2021/5
Original review: May , I had a bad driver door switch that the dealer said would take three hours labor to change ( % -16.25) The seat was to be removed, upholstery taken apart and the new switch replaced, then the seat put back together and reinstalled ( % 6.82) Car Shield (American Auto Shield) said they would only pay for the switch and one hour labor ( % 0.00) That I would have to pay for the rest of the labor plus my deductible ( % 0.00) After three days of going back and forth with A ( % 0.00) A ( % 0.00) S ( % 0.00) by myself and the dealer A ( % 0.00) A ( % 0.00) S ( % 0.00) said they would pay for the repair ( % 0.00) All I would have to pay is the deductible ( % 0.00) I was going to drop Car Shield but thought I would give you another chance ( % 0.00) I know I am only one person and me dropping you would be no big deal to the company ( % 0.00) I just hope in the future your company does some research on how long it takes to do a job and better inform your employees ( % 15.00) ( % 0.00)
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2021/5
Original review: May , I had a question about an Air Door Actuator if it was covered under my policy ( % 37.50) The agent explained to me that it was not covered in my policy and he was very nice and helpful and I would refer Car Shield to all my friends and relatives ( % 78.00) ( % 0.00)
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2021/5
Original review: May , Found a payment I could afford and the agent was fantastic ( % 38.75) I had to call again today because when my email updated I lost my policy and again I got fantastic service from the agent I spoke to ( % 40.00) I got everything and more than I expected and I was totally amazed with the coverage ( % 13.33) I asked a few questions and they were answered right away to my total complete satisfaction ( % 4.64) I have No complaints and have already recommended Carshield to a neighbor ( % 0.00) ( % 0.00)
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2021/5
Original review: May , Car Shield got lucky the day they hired Vincent ** ( % 35.42) I was just coming from another that was not honest and did not deserve my business ( % -30.00) Vincent was a pleasure to work with, I found him to be an honest agent, while getting the job done ( % 60.00) I am a new and very happy Car Shield customer ( % 56.82) And yes, I will recommend him to my friends and family ( % 0.00) ( % 0.00)
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2021/5
Original review: May , Car Shield sent my service provider all the parts covered under my contract and my car was fixed to my complete satisfaction ( % 19.17) I am thrilled I purchased Car Shield ( % 60.00) Might I add that every representative was professional and treated me with utmost respect as a valued customer ( % 10.00) This can also be said of American Auto Shield their claims service company ( % 0.00) ( % 0.00)
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2021/5
Original review: May , I talked to CarShield today and they were very nice ( % 57.75) They are patient with you and they get everything done quick ( % 33.33) They are a great car company that pay for everything ( % 80.00) Even when your motor go out they only ask for dollars ( % 0.00) ( % 0.00)
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2021/5
Original review: May , Chondula was amazing ( % 48.75) She was informative and actually cared about having me as a customer ( % 0.00) She deserves a raise for representing CarShield so well ( % 0.00) Her character and charism should be used as an example of how an employee should do their job ( % 0.00) I wish there were more “Chondula” as Customer Service Representatives ( % 50.00) ( % 0.00)
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2021/5
Original review: May , I was under the impression that my car would be covered completely ( % 23.75) I was wrong ( % -50.00) My repair to my Hyundai had to be paid by me ( % 0.00) I'm going to give this service one more try ( % 50.00) If they refuse to cover the next repair ( % 0.00) I'm going to take my business elsewhere ( % 0.00) ( % 0.00)
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2021/5
Original review: May , The service was satisfactory to the fullest ( % 37.50) The information customer service was very accurate in their knowledge of the business and what it serves its customer ( % 52.00) I look forward to working with your company ( % 0.00) After I've been with this company for about a year or two, before I would recommend this service to others ( % 0.00) ( % 0.00)
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2021/5
Original review: May , He did a very good job describing things, the two young ladies I later spoke with same ( % 27.70) They were all professional, courteous and helpful ( % 35.00) Yes I would refer others to you ( % 0.00) All in all good experience ( % 70.00) Hope everything is as stated! ( % 0.00)
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2021/5
Original review: May , I'm giving you guys a one-star rating because I called and I talked to somebody about canceling my account for right now ( % 33.04) Y'all didn't listen anyway ( % 0.00) Went ahead and made my bank account negative to where now I got to wait business days for the refund Plus your coverage on the vehicle does not cover other parts that should be covered like the coolant or hub assemblies or anything of that nature ( % -21.25) It is a waste of money ( % -20.00) Never doing business with you guys ever again ( % 0.00) ( % 0.00)
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2021/5
Original review: May , CarShield worked with the dealership to solve covered parts issues ( % 37.50) There was a information gap (communications) that the dealership did not convey to CarShield for proper service repair ( % 0.00) Watch out for this ( % 0.00) Not all parts were going to be covered due to the miscommunication of needed repairs ( % -12.50) So please be sure both parties are understanding what took place an the damages caused by other failed parts so that all repairs can be made correctly ( % -4.17) ( % 0.00)
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2021/5
Original review: May , While others are cold call hustling Americans every day with every lie in the book to gain a new customer, your company just sits back and uses its outstanding reputation to gain new customers ( % 9.13) Bravo to you CarShield!!! My peace of mind knowing that you are my warranty provider is such a blessing ( % 0.00) Thank you so much! ( % 25.00)
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2021/5
Original review: May , Always my first choice for car insurance ( % 31.25) Great people and great choices ( % 80.00) Always a pleasure to work with the team ( % 0.00) When I need repairs Car Shield is there to protect me when and where ever my car may be ( % 0.00) Car shield will be there to assist you ( % 0.00) ( % 0.00)
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2021/5
Original review: May , Everything went Awesome ( % 68.75) Still waiting for info not due to Amanda but Higher up team ( % 15.63) That's for my first car ( % 25.00) My SUV was taken of yesterday ( % 0.00) Thank you Amanda for all your wonderful and explaining your Score rating to me better that made me feel so much more confident in your company ( % 62.50) That they do what they say! ( % 0.00)
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2021/5
Original review: May , The associate that helped me was awesome, he answered all my questions and guided me in the right direction to get my vehicle fixed ( % 44.02) I would definitely recommend to both family and friends, thank you CarShield ( % 0.00) I am going to send my vehicle to the shop they recommend and see how well this would work out ( % 0.00) ( % 0.00)
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2021/5
Original review: May , I was asked to provide accurate mileage on the Buick Enclave ( % 38.75) I was pleased to have gotten a quick response ( % 41.67) The agent was very helpful and courteous ( % 40.00) So far I am pleased with the service that I have received ( % 30.00) Thanks ( % 20.00) ( % 0.00)
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2021/5
Original review: May , Very informative and helpful ( % 28.75) Also Very professional and knowledgeable ( % 13.00) No negative feedback from me ( % 15.00) I found it very helpful also not having to talk with someone who does not really care about who you choose ( % 5.00) THANKS FOR Everyone's help and time ( % 20.00) Bruce ( % 0.00)
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2021/5
Original review: May , My transmission went out on me and each time I called they were very helpful, kind and sensitive to my situation ( % 31.87) Very helpful getting my information I needed ( % 20.00) They worked well with the shop I chose to take my car to ( % 0.00) Very responsive each time the shop had to have correspondence with Car Shield is what the shop told me ( % 20.00) Love car shield ( % 50.00) ( % 0.00)
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2021/5
Original review: May , No problems ( % 37.50) Actually listened to me and gave me what I wanted ( % 0.00) No hard sell! I liked that!! Price and down payment were very reasonable ( % 30.61) It’s nice to know I’m covered if I have a breakdown ( % 60.00) I’m handicapped and a road problem could be a problem for me ( % 0.00) Thanks CarShield ( % 20.00) ( % 0.00)
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2021/5
Original review: May , Sales reps were ok ( % 43.75) Got quote for one price and ended up getting it for dollars less ( ( % -16.67) dollars a month) ( % 0.00) Haven’t had to use it so time will tell as far as their coverage ( % 10.00) For the price I am satisfied ( % 50.00) Only time will tell ( % 0.00) For the price car repair dealers charge I feel that this plan will give me peace of mind on my vehicle ( % 0.00) ( % 0.00)
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2021/5
Original review: May , Love you guys ( % 43.75) Keep up the great work ( % 80.00) I would most def recommend you to friends or family ( % 50.00) They would love you also ( % 50.00) If I have question or concerns you are always there no matter what ( % 0.00) Your representatives are so respectable and nice and are really there to help out if you need it ( % 43.33) Always on point and on time ( % 0.00) ( % 0.00)
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2021/5
Original review: May , Josh was terrific ( % 18.75) He was friendly, personable and enthusiastic ( % 48.75) Keep him on the frontline for customer service ( % 0.00) It makes a difference ( % 0.00) The discounts were a deal breaker, it would've been nice to have a Refer a Friend program in place, since someone who's a customer, did refer me ( % 60.00) ( % 0.00)
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2021/5
Original review: May , I've just completed a survey ( % 37.50) I thank you and appreciate all of you and what you do ( % 0.00) You have treated me like a person and not like an all day sucker, like other companies have done when it comes to auto parts or anything dealing with an auto mobile ( % -21.25) A person or may I say a woman gets tired of that type of treatment, so thank you so much and I'm sure I am not the only woman that feels this way ( % 7.50) I pray that all of you stay safe and have a wonderful week ( % 75.00) Thank youCrystal ** Read full review ( % 35.00)
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2021/5
Original review: May , I had a very good experience, the rep, Corey, was very pleasant and knowledgeable ( % 74.61) The plan coverage is very reasonable for what I'm getting ( % 26.00) I got points for being retired, on a fixed income and a senior ( % 10.00) I hope that when it's time to file a claim they're just as friendly ( % 37.50) ( % 0.00)
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2021/5
Original review: May , Because of health issues I chose to postpone my payment until July at a reduced rate ( % 37.50) Maria was very helpful ( % 20.00) I am a single women on fixed income and really need to keep the coverage ( % 7.62) She was able to offer me a solution ( % 50.00) ( % 0.00)
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2021/5
Original review: May , This young lady was very knowledgeable and helpful, I was very pleased with the help she gave me, she listened about issue and she sent me a list of shops in my area, which some people I have spoken to in the past never suggested that and I really appreciate it, thanks ( % 21.07) Job well done ( % 0.00) ( % 0.00)
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2021/5
Original review: May , Shaunay was very helpful and polite in answering the phone ( % 28.75) She was very patient in looking my information up and correcting the information that is on my contract to the new information that needed to be added/changed with Carshield ( % 16.82) Someone recommended me to call CarShield from the advertisement that was seen on television and I am glad that I did ( % 50.00)
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2021/5
Original review: May , The car a Nissan Murano was kept at the Nissan dealership for days and I was not give a car rental which I desperately needed to get to work ( % -11.25) Otherwise the job done in replacing the radiator was excellent ( % 100.00) No complaints there ( % 0.00) ( % 0.00)
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2021/5
Original review: May , I woke up in the morning only to realize My car wouldn’t start or turn on ( % 18.75) I called Carshield, great representative & service ( % 80.00) She made sure I got immediate roadside assistance, & got my car back on the road the very next day, with no hassle & no debate ( % 16.67) I recommend carshield to everybody ( % 0.00) Thank you carshield ( % 0.00) ( % 0.00)
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2021/5
Original review: May , The customer services representatives provided world class services and truly enhanced my Car Shield experience ( % 37.50) They understood the Car Shield products and understood my problem ( % 0.00) They recommended the appropriate corrective action and or car shield fix ( % 30.00) Ultimately, they got me to the right place ( % 14.29) I left the call happy about my decision to purchase car shield ( % 40.00) ( % 0.00) ( % 0.00)
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2021/5
Original review: May , I was a happy customer, although I did not have any claim as yet to judge my experience with CarShield coverages ( % 58.75) My experiences with the representatives during my initial signing up with the plan were pleasant and courteous ( % 44.44) I plan to cover the car with CarShield when the extended warranty expires in ( % 0.00) ( % 0.00)
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2021/5
Original review: May , Extremely helpful and professional ( % 11.67) Would recommend to my friends to CarShield ( % 0.00) Great to have this extra coverage on my vehicle ( % 40.00) I don’t have an extended warranty on my vehicle, therefore I chose CarShield ( % 0.00) Heard a lot of great things about the company and very satisfied to this point ( % 72.50) ( % 0.00)
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2021/5
Original review: May , I called to cancel my policy and ended up Changing cars on my coverage and updating my policy ( % 37.50) The value was too much to pass up ( % 20.00) I look forward to the quality of service I received in the past ( % -25.00) Thank you ( % 0.00) ( % 0.00)
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2021/5
Original review: May , Great customer service ( % 58.75) Appreciate the understanding of our circumstances ( % 0.00) Agent was able to cancel one of our plans and renegotiate the other to a lower rate which helped us to maintain at least one of the car coverage plans ( % 2.50) Would recommend this service to any of my friend ( % 0.00) In fact, it was a friend who recommended the service to me ( % 0.00) Thanks again ( % 20.00) ( % 0.00)
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2021/5
Original review: May , Everything went very smoothly no problems at all so glad I have Car Shield ( % 20.50) From the time I brought my car to the shop that I chose and the quick call to car shield everything was perfect ( % 66.67) I told them my problem with my car ( % 0.00) They checked it out, called car shield and they handle the rest ( % 0.00) No big bill for me ( % 0.00) ( % 0.00)
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2021/5
Original review: May , Car Shield would not cover a cracked oil pan ( % 37.50) Claimed it was a external part ( % 0.00) For the money paid more parts need to be included ( % 50.00) Also car shield's contract agreement is vague in what it covers ( % -50.00) Towing should be a covered option regardless of the claim being covered or not ( % 0.00) Again for high price car shield charges ( % 16.00) ( % 0.00)
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2021/5
Original review: May , Happy customer, and understanding ( % 58.75) Will recommend to others ( % 0.00) Need to get more vendors on board, and more culture markets promotions, and community outreach with agencies like ours ( % 50.00) Need also more street team promotion during safety events, and festivals ( % 50.00) Need to team up with insurance companies, and garage ( % 0.00) ( % 0.00)
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2021/5
Original review: May , Our Customer service representative: was very helpful, and answered all of our questions, and had a sense of humor, and realized we had to watch our Senior citizen budget ( % 28.75) Thank you for the discount, due to Lloyd's age ( % -12.50) We were glad we saw the Car Shield ad on our TV ( % 50.00) ( % 0.00)
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2021/5
Original review: May , Overall satisfied but communications needs work ( % 29.17) Took van to a dealer, turned out to be a condenser coil ( % 0.00) Handled by different people at Car Shield who told different stories to the service department ( % 0.00) Got fixed but had to pay out of pocket for an OEM part as dealer won't use aftermarket parts ( % 10.00) Still recommend Car Shield, but make sure you have money to cover the deductible or for OEM parts ( % 50.00) ( % 0.00)
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2021/5
Original review: May , I called Car Shield reluctantly to let them know that I had to cancel the extended car warranty policy because my vehicle had been in an accident and it was determined to be "totaled"---therefore, no longer need the Car Shield coverage ( % 37.50) Prior to the accident Car Shield had always been helpful and provided good customer service ( % 35.00) Thank you ( % 0.00) ( % 0.00)
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2021/5
Original review: May , I didn't have to call on Car Shield but once & they were right there to help me with getting my van back on the road with a new alternator ( % 19.93) I felt safer driving an older van since I had Car Shield there for me ( % 16.67) ( % 0.00)
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2021/5
Original review: May , Great experience, very helpful, polite and knowledgeable ( % 45.83) Will recommend to all my family and friends ( % 0.00) The time I had my vehicle in the shop, the adjuster came right away and gave his estimate and approval for the service department to start right away on fixing my vehicle ( % 28.57) ( % 0.00)
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2021/5
Original review: May , The agent was very upbeat & friendly ( % 31.67) We got laughing about things in general, like how I'm looking for house & so was she ( % 5.00) So we immediately had something in common ( % -30.00) She had originally called today to get my mileage on my car ( % 37.50) ( % 0.00)
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2021/5
Original review: May , A portion of the speedometer dashboard was dark ( % 11.25) I was afraid of it going completely dark ( % -37.50) Most of the cost of the dashboard was covered ( % 50.00) The installation was accomplished without an issue ( % 20.00) I'm very pleased with the results ( % 65.00) ( % 0.00)
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2021/5
Original review: May , Regan, the young lady that assisted me this morning exemplified my idea of an outstanding customer service representative ( % 32.50) Courteous and knowledgeable ( % 60.00) She was very patient and made everything clear and understandable ( % 15.00) She greeted me warmly and provided all the information I needed to resolve my problem ( % 60.00) She sent me via email the contract information to aid in helping me to determine if the repairs I need are covered ( % 0.00) ( % 0.00)
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2021/5
Original review: May , I feel very comfortable when speaking and trusting CarShield for any issues I encompass with my truck ( % 44.75) They're very professional, straightforward and they also have the best deals and coverages for any type of vehicle ( % 50.17) Thank you Carshield ( % 0.00) You're Awesome ( % 100.00) ( % 0.00)
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2021/5
Original review: May , A pre- existing problem was recently discovered in our Benz and we have returned the car to the dealership ( % 18.75) The rep ( % 0.00) was very understanding and co-operative ( % 20.00) At this time we have no other alternative than to cancel this insurance ( % 6.25) Car Shield was very helpful ( % 20.00) ( % 0.00)
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2021/5
Original review: May , Great customer service representative ( % 58.75) I have not used my policy yet but am sure that when the time arrives CarShield will take care of the repairs to my vehicle ( % 50.00) The advertisement on TV states that they are always there when you need them and a nationally known star guarantees and backs them up, so I trust that CarShield will be there for me ( % 0.00) ( % 0.00)
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2021/5
Original review: May , The experience was great ( % 58.75) However I was not able to upgrade to the type of policy that I felt I needed to fully cover my vehicle ( % -25.00) The representative advised me that they don’t determine the coverage of the vehicle or the type of coverage however she was very polite, helpful helpful providing me with lots of information and took my payment ( % 20.00) ( % 0.00)
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2021/5
Original review: May , I had a bad rear wheel bearing and a rear ABS sensor and it was repaired by a great repair shop and Carshield without hesitation paid the bill and at that moment I knew I was a happy lifetime customer!! ( % 36.88)
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2021/5
Original review: May , I felt confident in just knowing the knowledge & answers Beca gave me w/o hesitation ( % 43.75) I feel secure in knowing that beyond , miles and I'm still covered! Month to month payments w/o issues ( % 50.00) Great for me & even greater rates! ( % 71.25)
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2021/5
Original review: May , My experience was very good and everything was taken care of properly ( % 42.83) The service I have been given has been very good ( % 91.00) I would recommend Car Shield to a Friend ( % 0.00) Also I am very pleased with the service and I would recommend Car Shield to a friend ( % 65.00) ( % 0.00)
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2021/5
Original review: May , I called to check when my payment was due and he told me tomorrow so I went ahead and paid ( % 12.50) He told me it would be a few days before it would show up as coming out of my account ( % -20.00) Thank you you very much ( % 26.00) ( % 0.00)
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2021/5
Original review: May , When I first called get the CarShield policy, I was not certain of the actual mileage on the car ( % 12.95) I gave an amount of thousand plus an estimate of a few miles ( % -20.00) My call this time was to correct the actual mileage on the car (,) on which the additional mile basis for activation of the policy will be established (plus days) ( % 0.00) ( % 0.00)
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2021/5
Original review: May , Very good, and professional, did not stop throwing sales pitch, detail, took his time, answer all questions, no rush, kept giving discounts, ask why and reasons I couldn't get insurance that day, he talk me through the process and thoroughly explain ( % 46.17) ( % 0.00)
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2021/5
Original review: May , First time using Carsheild and seems seamless signing up and seems like a great deal ( % 38.13) ( % 0.00) Ben was very helpful in signing me up and gave me quotes on two of my other cars ( % 3.75) Explained everything very carefully, I felt very comfortable ( % 19.50) ( % 0.00) ( % 0.00)
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2021/5
Original review: May , Very professional & helpful- I had my credit card stolen, waiting for bank to send out new card in a week ( % 21.38) She said that she would document the account ( % 0.00) Great service and I'm glad I signed up months ago ( % 65.00) I have been telling many of my friends to sign up for this great service ( % 65.00) ( % 0.00)
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2021/5
Original review: May , I had lost my card, and when my payment was delayed I received a call ( % 37.50) I gave my new billing information and it was taken care of just that easy! The customer service was excellent and courteous! I will tell all my friends about this! ( % 65.39)
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2021/5
Original review: May , I have changed my account credit card information ( % 37.50) I was put on hold for only about ten seconds and I was helped with my new information ( % 4.55) Thanks for your help and I was able to call a friend and they are now a car shield customer ( % 35.00) ( % 0.00)
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2021/5
Original review: May , Representative was very helpful, She was able to secure an additional discount For me, and I was able to secure yet another discount by paying in full ( % 38.93) Was put on hold, which I didn’t mind, but there should be some music while holding ( % 0.00) I didn’t know if my call head terminated or not ( % 0.00) ( % 0.00)
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2021/5
Original review: May , Had trouble loading Car Shield app on our phone ( % 8.75) The customer service department helped me get the app loaded on my phone ( % 0.00) Without their help I would not be able to complete this item on our phone ( % 30.00) Thank you for all of your help ( % 0.00) ( % 0.00)
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2021/5
Original review: May , Representative, Dasia was very good and knowledgeable ( % 64.25) All my questions were answered in the steps I need to take to initiate a claim for repairs on my vehicle ( % 0.00) Will proceed to drop-off my vehicle at the repair shop today ( % 0.00) Very please with my call today ( % 20.00) ( % 0.00)
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2021/5
Original review: May , I have a Dodge Journey that I use to travel back and forth to Atlanta with ( % 18.75) I just need to get it checked out and make sure everything right with the car so I won’t be stranded anywhere ( % 39.29) Y’all were very helpful with everything ( % 20.00) I appreciate it ( % 0.00) ( % 0.00)
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2021/5
Original review: May , Car Shield was very responsive and professional ( % 22.50) The car center they referred me to did a good job on the car BUT needs a better system because it took much too long ( % 25.00) I also think car shield could have covered the full cost of the diagnostic test ( % 35.00) ( % 0.00)
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2021/5
Original review: May , So far so good ( % 39.17) I talked to two or three people ( % 0.00) All was outstanding and I will tell everyone about Car Shield???? Keep up the good work and always listen to your customer and they will always be there ( % 60.00) ( % 0.00)
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2021/5
Original review: May , I received a letter requesting to enroll in this service — when I spoke to your staff — who was very polite, and informative, I was informed that the computers were automatically sending me this request ( % 28.75) , he made sure it was corrected so that it would not send me any more said letter, also reassured me that my contract was in order and valid ( % 50.00) ( % 0.00)
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2021/5
Original review: May , I cancelled my CarShield contract because of several reasons: My dealership does not accept CarShield ( % 18.75) I am planning on another vehicle service company that has more to offer ( % 50.00) The steering equipment is not covered under my contract and I am looking for an all inclusive vehicle service contract which I know is available ( % 40.00) ( % 0.00)
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2021/5
Original review: May , I was very pleased with the service I received ( % 51.25) The customer service agent that took my call was very courteous, professional and answered my questions in a timely manner ( % 44.00) This was my first claim so she put my mind at ease ( % 25.00) ( % 0.00)
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2021/5
Original review: May , You are number one in service, your plan seems to be working out with us ( % 37.50) Thank you for your great service and Explaining the policy to me ( % 80.00) We Senior citizens and really needed this with our car just in case it breaks down ( % 2.22) Thank you again ( % 0.00) ( % 0.00)
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2021/5
Original review: May , Purchased a new vehicle ( % 25.57) The peace of mind that Car Shield provided gave me time to focus on other things ( % -12.50) I highly recommend Car Shield to anyone whose used car is their primary form of transportation because an expected auto repair will cause great anxiety ( % 31.50) ( % 0.00)
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2021/5
Original review: May , I enjoyed the time and the way that it was presented and they made sure that I understood what I was getting ( % 45.83) I would recommend this to anyone who wanted a warranty for their car ( % 0.00) It was easy and they were very helpful ( % 31.67) ( % 0.00)
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2021/5
Original review: May , No big deal ( % 18.75) I called ( % 0.00) The gentleman I talk with knew the product he was selling to the t ( % 0.00) I believed him ( % 0.00) He took my money and we were both happy ( % 80.00) End of story ( % 0.00) The salesman was very professional ( % 13.00) He told me about my discounts which I was very pleased with ( % 65.00) ( % 0.00)
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2021/5
Original review: May , Very impressed with the Agent spoken with tonight, Hunter ( % 68.75) He was helpful and so nice and knowledgeable about the Diamond package ( % 60.00) I managed to get a wonderful discount per month on my used Buick Encore! Thanks a lot Car Shield! ( % 62.50)
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2021/5
Original review: May , different reps kept switching me to different departments ( % 12.50) Talked to all ( % 0.00) Had to be put on hold too many times ( % 50.00) Maybe you should consolidate your department to one representative that can help you with any of your questions ( % 0.00) This seems to be set up kind of funny ( % 42.50) Ugh ( % 0.00) ( % 0.00)
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2021/5
Original review: May , For my truck and my wife's Acura, the monthly rates are very competitive, I called another place, called motor vehicle services, they were very pushy and trying to work you over for the deal right now for car $ bucks ( % 26.52) ( % 0.00) ( % 0.00) I don't think so ( % 0.00) ( % 0.00) ** ( % 0.00) ( % 0.00) ( % 0.00) Car Shield has down ( % -15.56) ( % 0.00)
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2021/5
Original review: May , My sales person explained in detail what all was to be covered in the plan for my vehicle ( % 37.50) This include my engine, transmission, electrical windows, cooling system, drive axle, air conditioning, alternator, starter just to name a few ( % -20.00) Also the seals are covered with the repair when repairs are done that requires them ( % 0.00) Awesome coverage ( % 100.00) ( % 0.00)
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2021/5
Original review: May , I was pleased with the service I received today completing the process of purchasing a new contract on an additional vehicle, with Holly as my Customer Service Representative ( % 33.71) She was very polite, helpful, professional and knowledgeable! She should be commended for her customer service skills! ( % 17.81)
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2021/5
Original review: May , Great customer and thorough service ( % 58.75) The professional service with the dealership was exceptional ( % 38.33) My needed about $ ( % 0.00) of automotive repair at Subaru and was covered with my low deductible ( % 0.00) I am so grateful for Car shield ( % 0.00) I will recommend car shield to everyone I know ( % 0.00) ( % 0.00)
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2021/5
Original review: May , Crediting my account for the month of June because I made a double payment ( % 18.75) Carshield service is great, and I would recommend this company to everyone ( % 80.00) Especially for those of us whom are struggling just to get to work each day for small pay just to pay rent or mortgage ( % -12.50) Carshield helps alleviate car worries ( % 0.00) Why? Because some of us are not born with a silver spoon and platter ( % 0.00) We just make do with what we have to survive ( % 0.00) ( % 0.00)
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2021/5
Original review: May , They were very helpful and friendly ( % 31.67) Knew what they were talking about ( % 0.00) Knew what their job was and did it ( % 0.00) Car Shield is a good company ( % 70.00) They took good care of us when we had problems with our car ( % 70.00) We would recommend it to anyone ( % 0.00) ( % 0.00)
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2021/5
Original review: May , The representative was very helpful in responding to and answering my questions about vehicle coverage ( % 28.75) I am pleased with the coverage for my Nissan Rogue and for CarShield insurance and a reasonable monthly payment ( % 35.00) ( % 0.00)
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2021/5
Original review: May , Thank you for helping me with the rental car ( % 37.50) I really appreciate it and you guys did a great job by solving the problem right away so please let me know ( % 42.86) I am losing every day dollars because I don’t have my car so please faster car fix ( % 0.00) Thanks again ( % 20.00) ( % 0.00)
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2021/5
Original review: May , General question about policy ( % 21.25) Agent was helpful and easy to ask a question to ( % 43.33) Hope if I ever have to call in again I get to chat with her ( % 0.00) Even had a good laugh after she answered my question ( % 50.00) Keep up the good work! ( % 87.50)
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2021/5
Original review: May , I had questions as to whether my policy had or is about to expire ( % 37.50) Your agent Cory explained my policy was presently in force but would expire in May or when I reach , miles ( % 0.00) I am presently at , in a car that is years old ( % 5.00) ( % 0.00)
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2021/5
Original review: May , It was a long talk as I kept telling ryan I was unable to pay at that time ( % -5.83) I finally was able to get the money needed ( % 25.00) We talked more payment made and he went over the contract with me ( % 50.00) I called back today with correct mileage ( % 0.00) ( % 0.00)
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2021/5
Original review: May , As a new subscriber to Carshield, I needed the contact number for roadside assistance ( % 25.57) The agent I spoke to was quite pleasant and competent ( % 61.67) She gave me the number and I hope I don't have to use it anytime soon! ( % 0.00)
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2021/5
Original review: May , You are doing such an excellent job ( % 45.83) I think that customer service was outstanding in their experience and knowledge in their field in which they were trained in keep up the good work ( % 60.00) I can’t think of any thing else at this time ( % 0.00) ( % 0.00)
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2021/5
Original review: May , Right front axle needed to be repaired ( % 33.04) My vendor Frank's Auto on Main St ( % 16.67) in New City does not deal with rd party claims so I had to faxed the itemized list to Car Shield for payment!! The axle replacement is the Car Shield warranty ( % 21.31) ( % 0.00)
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2021/5
Original review: May , Our CarShield contracts on our current and past vehicles have given us peace of mind to address the unexpected when it happens ( % 5.63) The personal value of that feeling is immeasurable in our day-to-day activities as our retirement can often take us to exciting places ( % 15.00) We can depend on CarShield to stand ready to serve our auto breakdown/warranty needs with professional, courteous assistance ( % 30.00) If you do not have a CarShield contract on your vehicle and you are out of your extended warranty from the manufacturer, I highly recommend considering CarShield as a replacement ( % 16.00) ( % 0.00)
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2021/5
Original review: May , I had really great service and conversation with the agent ( % 58.75) He was very very helpful ( % 26.00) This was great ( % 80.00) Let us see after we start the process ( % 0.00) I hope after they make sure from the car they can fix it faster and faster better than spend time between calling and waiting for warranty process ( % 50.00) ( % 0.00)
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2021/5
Original review: May , At this time my vehicle is running without any maintenance needed but when it does I know Car Shield to the rescue ( % 37.50) The commercials on TV is amazing how the other clients are so pleased of the maintenance that Car Shield has provided for them ( % 32.50) ( % 0.00)
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2021/5
Original review: May , Service was dispatched and arrived in timely manner ( % 37.50) Local providers were occupied so provider was sent from tow min away ( % 0.00) Move providers on your call list would be great ( % 80.00) I was in Fredericksburg TX and provider in Kerrville TX ( % 0.00) ( % 0.00)
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2021/5
Original review: May , Car broke down one day after I took it to the shop ( % 10.97) CarShield squirmed and said the things that were wrong with my car weren’t covered under my policy ( % -50.00) Anyway, car broke down, I tried to call a tow truck ( % -15.56) Got disconnected times ( % 0.00) Got through, waited / hours in a metropolitan area ( % 0.00) Had to pay $ extra dollars “because it was raining” ( % 0.00) Only had the car towed home, ( % 0.00) miles ( % 0.00) They make their service sound so good but they don’t actually deliver on their basic promises ( % 27.50) ( % 0.00)
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2021/5
Original review: May , Just called to change payment date ( % 37.50) I have never had to have a claim ( % 0.00) I have been lucky so far with the service ( % 21.67) Had the service now for a year I think ( % 0.00) They have always been very helpful when I have called in with any questions ( % 20.00) ( % 0.00)
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2021/5
Original review: May , I was told I could get my car covered if it was over , miles ( % 37.50) It is and I was driving it to work and grocery store and church ( % 0.00) Because of the pandemic I am not taking it to courts, (my other job) st- I gave the incorrect mileage on a Thursday night from my house ( % -12.50) nd- they said it was preexisting noise in my engine ( % 0.00) rd they then said I hadn't waited the long enough waiting period ( % -2.50) They kept giving me excuses- they would not refund any funds, THEY TOOK $ ( % 0.00) and they weren't going to cover me any way I looked at it! They lie on their commercials! ( % 0.00)
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2021/5
Original review: May , When I called the representative to find out what my coverage was on my Ram, he gave me the total of what my coverage was which was wonderful ( % 45.83) He help me very nicely ( % 78.00) He was polite, knowledgeable, friendly, courteous ( % 48.75) I would work with this gentleman anytime ( % 0.00) ( % 0.00)
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2021/5
Original review: May , Car Shield and the Dealership worked hand in hand ( % 37.50) Resolved my repair in an Excellent way as expected from a great company like yours ( % 56.67) Referring your company to my friends and work colleagues was also my pleasure to do so ( % 0.00) I am positive about my experience and I am also there thousands like me that made the right choice to get the right repair insurance ( % 26.62) Thank You CarShield ( % 0.00) ( % 0.00)
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2021/5
Original review: May , Customer service was great ( % 58.75) They answered all of my question perfectly ( % 100.00) Customer Service seems to be very adroit at responding to issues ( % 20.00) I am very happy that I am a Car Shield customer ( % 100.00) I look forward to working with Car Shield ( % 0.00) I do not know why I did not join earlier ( % 0.00) ( % 0.00)
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2021/5
Original review: May , Good ( % 53.75) Very noticeable and consistent ( % 22.50) Very good customer service ( % 91.00) I would recommend your service to anyone ( % 0.00) Your commercials are great ( % 80.00) Very convincing ( % 65.00) I need a update contract book so I can keep it in my vehicle ( % 0.00) I have had interest in your service ( % 0.00) Gregory ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/5
Original review: May , I purchased a new vehicle and called in to cancel my account ( % 25.57) Car Shield has been great knowing that I always Car Shield ( % 80.00) If I had anything that went wrong with my vehicle Car Shield is just a phone call away ( % -50.00) Was a breeze ( % 0.00) Very good experience ( % 91.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/5
Original review: May , Car Shield???? is gonna take care of the business! I didn't have any problems, with Car Shield! They will do exactly, what they say, they will do ( % 41.80) Thanks Car Shield! I have recommended Car Shield to all my family, friends, and loved ones ( % 47.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/5
Original review: May , All good ( % 53.75) They answered my questions and I got the information and actions I needed and they were nice ( % 60.00) I don't know what else to say ( % 0.00) Very helpful and I hope they stay that way all ( % 20.00) Have a very good day ( % 91.00) Ok ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/5
Original review: May , Great friendly service with great customer care, gave me four shops to review and decide which one to take truck to ( % 58.75) Speed shop automotive scheduled vehicle for day to bring it in ( % 0.00) Received vehicle back in reasonable time ( % 10.00) Would highly recommend Car Shield ( % 16.00) ( % 0.00)
consumeraffairs
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2021/5
Original review: May , While the customer service aspect of Car Shield is fine, their use of American Auto Shield as the third party administrator for claims processing, etc ( % 19.79) is abysmal ( % 0.00) American Auto Shield has the absolute worst customer service ever encountered ( % -26.67) As long as Car Shield continues to utilize American Auto Shield, I will NEVER recommend purchasing a warranty through them ( % -2.50) In fact if anyone asks, I will tell them to run away quickly ( % 33.33) ( % 0.00)
consumeraffairs
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2021/5
Original review: May , Absolute ** ( % 28.75) ( % 0.00) ( % 0.00) CarShield is a scam ( % 0.00) weeks my car is in the shop waiting, I sent what the adjuster wants, I told him exactly what I had and he said great! A week later you fools want me to go every shop and get invoices?!?! The Carfax shows what has been done already ( % 36.25) They know damn well I’m not going to go around getting the invoices ( % 0.00) Go kick rocks! ( % 0.00)
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POSITIVE 🙂
2021/5
Original review: May , The agent Tom who helped me set up my plan was the greatest ( % 68.75) He was very helpful and patient ( % 20.00) Very polite and had a great sense of humor and professional ( % 36.67) My experience was delightful ( % 100.00) I give all credit to Tom ( % 0.00) I wish he could get to read this ( % 0.00) He is a great asset to CarShield ( % 80.00) ( % 0.00)
consumeraffairs
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2021/5
Original review: May , My experience with CarShield is great ( % 58.75) My experience with people does the claims it sucks ( % -30.00) They not trying to understand even after they got the advice from oil and lube place they had a nerve to tell me that the adjuster refused to call and speak with the facility ( % 0.00) That really sucks you guys ( % -30.00) Need a new company ( % 13.64) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/5
Original review: May , Great service and didnt have to wait too long on the phone to speak with someone about my car ( % 37.50) I liked they were professional and didnt rush me not once ( % 35.00) I wish we could have ext ( % 0.00) to Lisa ( % 0.00) She was great to deal with ( % 80.00) ( % 0.00)
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2021/5
Original review: May , Contacted CarShield // ( % 37.50) My dealership said my pickup needed the oil pan gasket needed replaced ( % 0.00) Customer service at car shield said he didn’t believe my contract covered because I had the gold plan ( % 0.00) He said if I had the diamond plan it would be covered ( % 0.00) I purchased my plan over the phone and was told that was the best plan for me knowing the truck had , miles on it ( % 100.00) I didn’t even know a diamond plan existed ( % 0.00) I purchased a warranty to cover all issues ( % 0.00) This repair costs $ ( % 0.00) I am very disappointed with the warranty especially when I am paying $ a month to be told there is no coverage for a $ issue ( % -48.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/5
Original review: May , The people at Car Shield were very courteous and professional ( % 41.83) The enrolment process was easy and very clear to understand ( % 28.17) I didn't have to use their service but have no doubt it would be handled proficiently when and if I do ( % 0.00) ( % 0.00)
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2021/5
Original review: May , Discussed if something was covered ( % 37.50) Couldn't think of the front end part name so got a email ( % 0.00) So that lady was kindly enough to send me a email ( % 0.00) She was very very very helpful and kind ( % 43.00) I got the email very quick ( % 43.33) ( % 0.00)
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POSITIVE 🙂
2021/5
Original review: May , Representative came on the line on the line with no wait time and gave me a contract that suited my needs for my truck after I learned that my previous vehicle coverage had expired ( % 10.42) She was very kind, polite, courteous and professional ( % 49.33) So happy to have this coverage ( % 80.00) ( % 0.00)
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2021/5
Original review: May , I was not told I needed receipt for oil changes so now they are turning my claim down and I really don't think that is fair ( % 27.99) ( % 0.00) ( % 0.00) Feel like they hung me out to dry ( % -6.67) ( % 0.00) ( % 0.00) ( % 0.00) Very disappointed with CarShield ( % -97.50) I think I'm going to get a lawyer ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2021/5
Original review: May , My experience with the company representatives was very good ( % 64.25) They were very knowledgeable and helpful ( % 20.00) When I had additional questions or wanted to elaborate on some aspect of the contract they were quite willing to listen and cooperate ( % 37.50) I would recommend the company to any friends in need of similar service ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2021/5
Original review: May , My car needed a new radiator, water pump and hoses ( % 25.57) Findlay Chevrolet took care and replace parts ( % 0.00) ( % 0.00) Was very happy with outcome ( % 100.00) Car dealership said if I have any problems, I can always bring back for inspection ( % 0.00) They were Courteous and Professional ( % 35.00) I would go back to them again ( % 0.00) If I needed to ( % 0.00) ( % 0.00)
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2021/5
Original review: May , I wasn't clear as to what will be covered ( % 23.75) I was told that a diagnostic report was needed to have the work done ( % 0.00) Diagnostic and system programming I had to pay for myself plus the $ copay ( % 0.00) All that your company paid for was the parts which were minimum in cost ( % 0.00) If this was because I have not been registered for a year yet then this should have been stressed in the beginning that there is a limit ( % 0.00) ( % 0.00)
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2021/5
Original review: May , I bought my vehicle used from the dealership ( % 37.50) It came as is with no warranty ( % 0.00) I like to have warranty on my vehicles at all times because repairs are pricey ( % 0.00) I called for a quote ( % 0.00) My vehicle qualified for the gold coverage plan which is fantastic because it covers everything on a vehicle that you need for your vehicle to run anyway ( % 40.00) It covers transmission, engine, starter, alternator, fuel system, a/c ( % 0.00) ( % 0.00) ( % 0.00) pretty much all the important stuff ( % 28.33) I got a fantastic monthly quote and now I feel less stressed because I know CarShield will take care of me if anything happens to my vehicle ( % 11.67) There was a mix up with my VIN number (it was my fault) so when they sent me my contract it showed my wife’s vehicle instead of my truck ( % 0.00) I called customer service and she was so helpful and understanding, she did a quick fix and put the correct VIN number with no problem ( % 33.33) I have received nothing but fantastic customer service from CarShield since my first initial call ( % 21.67) I would highly recommend CarShield to anyone who doesn’t have warranty but needs it or just likes to have it for peace of mind ( % 16.00) I told my dad about CarShield and he got his car covered as well ( % 0.00) He agrees that this company is awesome! I’ll be using them for years to come! Read full review ( % 67.50)
consumeraffairs
POSITIVE 🙂
2021/5
Original review: May , The way they helped me with my car was the same thing they told me three years ago ( % 18.75) I joined Car Shield three years ago and they kept their word on how things what with getting your car fix ( % 0.00) At first I thought it was going to be a joke and I was going to be out of a lot of money but I didn’t have to pay a lot just a hundred dollars deductible ( % 25.00) You can’t beat that with a bat ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2021/5
Original review: May , The service that I received today was Excellent, Car Shield is everything that it says it is ( % 68.75) I got car shield because of the commercial that are on tv ( % 0.00) I will definitely recommend car shield to my friends and family ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/5
Original review: May , My CC was cancelled and a new CC was issued ( % 25.57) My CarShield bill was promptly paid ( % 0.00) All is well ( % 0.00) Your customer service person was prompt grasp the situation and resolve this issue ( % 0.00) She has a most pleasant voice and is an excellent communicator ( % 74.44) ( % 0.00)
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2021/5
Original review: May , The lady explained how claims work and I feel like the rental reimbursement needs to go up because rental cars are higher ( % 31.25) I hope that this helps other people to want to try Car Shield ( % -12.50) The price for the reimbursement just needs to go up ( % 0.00) ( % 0.00)
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2021/5
Original review: May , The rep was very helpful by changing the mileage for my Toyota ( % 28.75) Thanks so much ( % 20.00) Making the decision to get Car Shield was the best thing I did ( % 100.00) I will recommend Car shield to everyone I know, friends and family ( % 0.00) ( % 0.00)
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2021/5
Original review: May , Outstanding customer service ( % 43.75) I would recommend to everyone ( % 0.00) Very professional, was not in a hurry, repeated everything back to make sure I had written down everything correctly, very respectful, KNEW their job well ( % 22.49) I would recommend this service to anyone and everyone ( % 0.00) And that’s all I can say ( % 0.00) ( % 0.00)
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2021/5
Original review: May , Very helpful and walked me through everything ( % 28.75) Also called me back when I asked ( % 0.00) I answered all my questions and just got me got me done and I would recommend my friends and family to the Car Shield ( % 0.00) I’ll see you there ( % 0.00) Good ( % 70.00) I’m at the shop now ( % 0.00) ( % 0.00)
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2021/5
Original review: May , The representative that help me she was very thorough, very understanding and gave me good examples am I contract what I needed ( % 36.88) We also recommend friends and family to Carshield ( % 0.00) I had a great experience with you guys ( % 80.00) Thank you so much ( % 20.00) ( % 0.00)
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2021/5
Original review: May , Really easy to work with ( % 40.42) Customer service representative was very knowledgeable and very helpful ( % 20.00) They were also very courteous and professional ( % 44.00) Process was really easy to complete over the phone ( % 26.67) The only thing I didn't like was the price increase ( % 0.00) I bought a new to me vehicle and never used the policy on my other vehicle and the prices was $ ( % 0.57) higher per month ( % 25.00) ( % 0.00)
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POSITIVE 🙂
2021/5
Original review: May , Alexis was very professional in handling all my questions and needs concerning the updating of my personal information to the answering of questions about my window-washer pump/motor ( % 16.83) She also described what I needed to do when taking it in for service ( % 0.00) I hope the next representative is as good as she was in our exchange of information ( % 35.00) ( % 0.00)
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POSITIVE 🙂
2021/5
Original review: May , As a senior I am so happy that CarShield has a program that fits my finical need ( % 58.75) Their customer services was very helpful making sure that I receive the right plan for me ( % 32.86) So thanks again ( % 20.00) Sincerely Miss L ** ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/5
Original review: May , Easy contact, pleasant experience, accurate responses to my questions! I had a concern because initially I was set up for direct draw then I noticed I got a bill, so I called and found out that when I changed my debit card, the auto draw ended, my bad!! New card number given ( % 15.98) All is back to normal, thanks to the operator that I spoke with ( % 11.67) ( % 0.00)
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2021/5
Original review: May , I received the help I needed without any issues and with a great attitude! I simply needed information about my present policy ( % 34.38) The representative was very knowledgeable and friendly, I was very pleased with the help that I received ( % 40.83) Thank you for your very kind support ( % 78.00) ( % 0.00)
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2021/5
Original review: May , Checking on the grace period ( % 37.50) Called to find out the requirements regarding the grace period since this information was not provided by the initial representative who took the information for when the policy was purchased ( % 0.00) While speaking with the Representative this morning all that information was explained very well ( % 20.00) In addition, I upgraded my policy from Powertrane to the next higher level ( % 12.50) Thanks Derrisha, the customer Service Representative for doing a great job on explaining everything ( % 50.00) Can't wait to hear from her on the upgrade ( % 0.00) ( % 0.00)
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2021/5
Original review: May , Wanted to know if it was time to renew my coverage and I still have months to go ( % 37.50) I've only used it one, but I will be needing work done soon, so I wanted to make sure I didn't need to renew my policy ( % 25.00) ( % 0.00)
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2021/5
Original review: May , The mechanics didnt fix the problems I took my truck in for, they kept my truck months to only replace the engine mounts and transmission mounts ( % 18.75) So the problems still exist ( % 0.00) I expect my issues to be fixed after making such a significant investment in your product ( % 15.83) ( % 0.00)
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POSITIVE 🙂
2021/5
Original review: May , Since I have been on this journey your people blame the dealer and the dealer blames your people ( % 37.50) Customer service far as I'm concerned is very weak ( % -19.38) I have asked your people if they could reach out and do more for me now ( % 50.00) The dealer is found out what the problem is now ( % 0.00) You I have to wait hours for someone to come out and look at my Jeep and I needed a car and what a joke ( % 0.00) When it comes to a rental of a Enterprise $ a day ( % 0.00) That's really a break ( % 20.00) I'm just a very unhappy customer ( % -78.00) Hopefully it'll all work out in the end but these last days has not been very good ( % 45.50) ( % 0.00)
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2021/5
Original review: May , The representative was helpful and knowledgeable ( % 37.50) The representative was very respectful and polite ( % 65.00) The representative provided me with valuable information ( % 0.00) He made me feel confident of the services CarShield had to offer ( % 50.00) I would recommend Car Shield to my family and friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/5
Original review: May , Katelynn was Awesome and very knowledgeable about my claim ( % 52.50) She help to solve my problem and getting information to the Mechanic so I could start the process of getting my car fixed ( % 10.00) Thank you Katelynn for you expertise ( % 0.00) I can depend on CarShield ( % 0.00) ( % 0.00)
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2021/5
Original review: May , I put a claim in and call to check up on the status of it and they told me that they're waiting on my mileage so they can complete process with the claim ( % 23.75) At this point of time it's moving forward pretty quickly to get it done so I can be back on the road ( % 19.44) ( % 0.00)
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2021/5
Original review: May , I highly recommend CarShield to everyone ( % 26.75) Full coverage warranties with options unique to the industry: like zero age or unlimited mileage restrictions ( % 36.25) I strongly urge you to call Carshield first ( % 34.17) They are the best ( % 100.00) I know, they cover my car ( % 0.00) RR Austin, Tx ( % 0.00) RR Austin, Tx ( % 0.00) ( % 0.00)
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2021/5
Original review: May , I give them a ( % 37.50) They was very nice and respect and patient and they stand by their words and I AM satisfied with their work ( % 64.00) And the customer service was real nice and she explained everything to me ( % 90.00) And I will be telling my family and friends about CarShield ( % 0.00) ( % 0.00)
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2021/5
Original review: May , Called to change to new car with the help of your customer service ( % 25.57) Your customer service agent was very helpful ( % 20.00) She told us we were able to transfer to new car ( % 31.82) I appreciate the way the call was vey clear and helpful ( % 10.00) Megan in customer service was very friendly and was also explained every thing ( % 48.75) ( % 0.00)
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2021/5
Original review: May , I have a Ford Crown Victoria Police Interceptor ( % 37.50) Been using Carshield for seven months now ( % 0.00) I have locked my keys in twice ( % 0.00) They took care of that ( % 0.00) No problem ( % 0.00) Just got my car back from having my transmission rebuilt ( % 0.00) Once again they fixed it ( % 10.00) No problem ( % 0.00) No hassle ( % 0.00) Carshield is Amazing ( % 60.00) Thanks Carshield ( % 20.00) ( % 0.00)
consumeraffairs
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2021/5
Original review: May , I had a financial downfall and call to cancel my services and my account was debited anyway and that was money for my car payment which now my car payment is in the rear and that is very unfair because I was not informed of all of the rules that the supervisor explained to me today and it caused me some even more financial problems ( % 4.50) ( % 0.00)
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2021/5
Original review: May , C/S took care of issue ( % 37.50) Had duplicate payments when I sold one car and bought another car ( % 0.00) They didn't stop billing on old car when I got new car ( % 11.82) Your c/s took care right away ( % 28.57) ** old Mercedes ( % 10.00) ** new Equinox ( % 13.64) ( % 0.00)
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2021/5
Original review: May , Sold my car and do not need this coverage anymore ( % 37.50) Will definitely use your company in the future when I need to have car warranty service ( % 0.00) Great company, highly recommend to all my friends ( % 48.00) Thanks for the peace of mind having your protection ( % 20.00) ( % 0.00)
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2021/5
Original review: May , It was good ( % 53.75) I liked the guy I talked to on the phone ( % 60.00) It was pretty cool ( % 30.00) I would recommend it to my friends if I talk to them ( % 0.00) I am satisfied so far with Car Shield ( % 30.00) It is pretty cool not having to worry about my car ** up and me having to pay for it ( % 30.00) ( % 0.00)
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2021/5
Original review: May , I wanted to know if Drive Shafts for my Ford Mustang GT Convertible were covered with my plan ( % 37.50) The purpose of my phone call was for information only and the Customer Service Representative was excellent ( % 50.00) She was very knowledgeable and polite and answered all my questions ( % 20.00) Keep up the good work ( % 70.00) ( % 0.00)
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2021/5
Original review: May , Thanks to the lady that helped me I was thinking about dropping the service be now I will keep it ( % 28.75) I have friends who will join also ( % 0.00) Hopefully there will be a better way of doing it in the future ( % 25.00) Not going to take my car there again ( % 0.00) ( % 0.00)
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2021/5
Original review: May , Wanted to know was my alternator covered ( % 37.50) Wanted to know what did I needed to do ( % 0.00) The customer service was so nice ( % 60.00) She told me what I needed to do ( % 0.00) The car was making a vibrated sound and the car would shake some ( % 40.00) ( % 0.00)
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2021/5
Original review: May , Both Larry ** and Nick could not have been more helpful, knowledgeable or courteous ( % 49.17) Every experience we've had with you has been excellent ( % 100.00) That's why we keep coming back ( % 0.00) Another positive with CarShield is that one is able to speak to a Human being immediately ( % 24.24) That's a huge plus in our books ( % 40.00) ( % 0.00)
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2021/5
Original review: May , The representative was very helpful and answered all my questions and made sure everything was great before getting off the phone ( % 46.88) I was able to increase coverage and have the price drop to save money as well ( % 50.00) I will definitely recommend CarShield to friends and family ( % 0.00) ( % 0.00)
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2021/5
Original review: May , People can not foresee what will cause engine failure nor can they tell what parts or components to fail or not to fail in their vehicles ( % -23.54) Percentage wise -% of all engine breakdowns or failures stem from seal and or gasket failure(s) ( % 70.00) This is the main reason people buy into your service ( % 16.67) It is not only a great disappointment to find out your claim has been denied due to unforeseeable or unpredictable circumstances but it also puts people in a tremendous financial burden (especially with everyone trying to recover from the economic effects the COVID- pandemic has put on the nation at large) to then have to try to pay for a new means of transportation especially those on set incomes such as Social Security which is the situation in my case ( % 5.90) I have a daughter who just recently purchased a contract (at my recommendation) and I'm sure she will seriously reconsider her decision to keep her contract as well as inform friends and other family members of my dilemma as will I ( % 1.04) R ( % 0.00) Read full review ( % 35.00)
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2021/5
Original review: May , Payment call only ( % 18.75) I have not utilize carshield as of yet ( % 0.00) You should keep better records of existing customers ( % 50.00) Both my son and myself continue to receive customer response letters in the mail ( % 0.00) Please stop sending customer response letters to already existing customers ( % 0.00) ( % 0.00)
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2021/5
Original review: May , My monthly auto pay did not get paid because I had to change debit cards due to fraud on my account ( % 12.50) Once contacted Car shied understood and set my payment at another date with no extra fees ( % 0.00) Thanks for your assistance ( % 20.00) ( % 0.00)
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2021/5
Original review: May , You could not have been nicer and learned that the people I went to did not even look under the car to see if anything else ( % 37.50) I found out that they had things they did not fix ( % 0.00) I worked with my insurance co ( % 0.00) and they helped ( % 0.00) Still they messed us above my my rear view mirror ( % 0.00) I had to go back three times to get this fixed and they did not and I told them that I would never go back to them ( % 3.33) ( % 0.00)
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2021/5
Original review: May , Customer service has been Very knowledgeable each time, friendly and respectful ( % 36.25) All customer care reps seem to truly enjoy their experience with CarShield ( % 40.00) Even questions they wasn’t expecting I asked and they were able to respond or spoke with a supervisor in a timely fashion ( % 50.00) Thank you CarShield ( % 0.00) ( % 0.00)
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2021/5
Original review: May , A brief pause and quick answer ( % 23.61) Well done ( % 0.00) * service!!! The girl we spoke with was very kind and knowledgeable ( % 78.00) I am really impressed with Car Shield ( % 100.00) I wish I would had joined sooner ( % 0.00) I have been watching the TV commercials for quite some time ( % 0.00) ( % 0.00)
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2021/5
Original review: May , I had estimated mileage and got it corrected ( % 37.50) Thank you for handling my problem ( % 0.00) You understood what I needed and fixed it right away ( % 19.29) I have put off getting Car Shield but my friend told me you are the best, and I only want the best ( % 66.67) Thanks a lot ( % 20.00) ( % 0.00)
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2021/5
Original review: May , Car Shield provided peace of mind when the warranty on my car expired and it started having mechanic problems ( % 37.50) Claim process was easy and the coverage is comprehensive ( % 43.33) Customer Service was professional and gave accurate information ( % 25.00) Highly recommend for cars that are out of warranty ( % 16.00) ( % 0.00)
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2021/5
Original review: May , Thanks CarShield for getting my family sedan to a number nearby dealership - where this super exciting pros to locate why my key is not starting up my car ( % 20.14) I’m in the process of driving and tagging for use of the family sedan made by Nissan!!! - And I recommend everyone getting this coverage because when I signed up I was replying good ideas - for safety on the road “,- and he seemed to like one of my concepts and it could very well be the revolutionaries of the (Revolutionary’s so to speak of car shield does promote) ( % 45.00) A-new peace of mind!! ( % 0.00)
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2021/5
Original review: May , I am needing you to help me find a reportable dealer in Tulsa or Bixby' Ok ( % 43.75) I spoke with Annette on MAY , AT ; PM AND SHE SAID SHE WOULD SEND ME A LIST, I am waiting on this information ( % 0.00) Regards; Letha ( % 0.00) ( % 0.00)
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2021/5
Original review: May , Called to get the contract number for myself ( % 37.50) Needed all the data to use if I had a breakdown - phone number of customer service, and other info to report a problem if one should happen ( % -12.50) Also wanted a copy of the contract as I had NOT gotten one after I signed up for the service ( % 0.00) ( % 0.00)
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2021/5
Original review: May , Everything was great ( % 58.75) Just wish you could have covered my Jeep Grand Cherokee Laredo ( % 50.00) It is a vehicle I rarely use and just take it to wash and change the oils ( % 30.00) It is in good condition and runs great ( % 75.00) just needed something for the just in case it breaks doesn't ( % 0.00)
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2021/5
Original review: May , I call to get information about Carshield ( % 37.50) The representative was so knowledgeable and explain anything to me ( % 0.00) And I decided to join ( % 0.00) You have great coverage and the rates is great also ( % 80.00) I would tell all of my friends and family member and coworker to get carshield ( % 0.00) ( % 0.00)
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2021/5
Original review: May , My experience with Car Shield was very efficient and professional ( % 22.50) The only reason I cancelled is because I purchased a brand new vehicle ( % 6.82) I will absolutely recommend to others that having Car Shield gives you a peace of mind about your car ( % 20.00) ( % 0.00)
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2021/5
Original review: May , Outstanding job in answering questions concerning coverage on my Mitsubishi Mirage G and the specific work needing done for the vehicle, the tire light remained on and not knowing what wrong, I took it to the dealership who said they work with Car Shield but had problems getting paid so they will hold the vehicle sometimes up to days to received funds, however the customer service rep told to me how they will get paid within minutes after repairs by supplying the invoice to the claims department and provided phone numbers for the dealership to call ( % 15.50) ( % 0.00)
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2021/5
Original review: May , Professional, knowledgeable, friendly ( % 28.33) The agent explained everything in detail so I understood all the covered items on this plan ( % 0.00) When I asked a question, it was answered directly and to the point ( % 10.00) I would recommend CarShield to family and friends ( % 0.00) Thank you ( % 0.00) NJM ( % 0.00)
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2021/5
Original review: May , Our first experience wasn't that great ( % 47.50) It wasn't all Carshield but they didn't help the situation ( % 0.00) weeks without our car ( % 0.00) We paid more than the policy did ( % 50.00) The reason for my call today was handled expertly though by Kat ( % 0.00) ( % 0.00)
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2021/5
Original review: May , Very professional representatives greatly appreciated for all the knowledge and time they spent making sure that I understood the policies and the prices ( % 22.10) I am very pleased with the service thus far! I am going to recommend Car Shield to anyone that will listen to me ( % 38.75) That is how much I appreciate this service ( % 20.00) To have a peace of mind is a blessing ( % 0.00) Patience is a virtue and I admit I spoke to the Representatives at length and they did not seem to mind nor did they attempt to rush me off the phone ( % 0.00) There was no question that went Unanswered ( % -10.00) Thank you with a humble heart ( % -20.00) God bless, stay safe and please continue to help others as you have help me ( % 50.00) ( % 0.00)
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POSITIVE 🙂
2021/5
Original review: May , I was more than satisfied with both representatives I spoke with; Dianna and Marcie ( % 45.83) They were pleasant, courteous and knowledgeable ( % 66.67) They both were patient, and listened to my situation which was a billing error I had made and it was rectified satisfactorily ( % 0.00) ( % 0.00)
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2021/5
Original review: May , Outstanding service, your rep was very helpful and super nice ( % 40.17) It's not too often you can say this today, but she did knock it out of the park with her knowledge and personality ( % 0.00) I will most differently pass the word on to my friends and family ( % 25.00) A+ ( % 0.00) ( % 0.00)
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2021/5
Original review: May , CarShield seems to be a great company ( % 58.75) Their customer service reps are always friendly and helpful ( % 37.50) On the other hand, CarShield has chosen AmericanAutoShield to "administer" their contracts ( % -12.50) There are not enough words in the English language to describe how AWFUL AmericanAutoShield is ( % -33.33) The reps are rude ( % -30.00) The customer service is non-existent ( % 0.00) Their treatment both of me (as a contract holder) and the repair facilities has been abysmal ( % 0.00) MY LOCAL REPAIR FACILITY WILL NOT EVEN WORK ON MY CAR BECAUSE THEY REFUSE TO DEAL WITH AMERICANAUTOSHIELD ANYMORE ( % 0.00) That says it all ( % 0.00) You should DUMP AmericanAutoShield as your contract administrator ( % 0.00) ( % 0.00)
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2021/5
Original review: May , Very helpful and friendly ( % 31.67) Very informative in all questions asked ( % 20.00) Went through the plans and my options quickly and professionally the person helped me choose the plan with the most coverage and cheapest price for my vehicle ( % 31.11) Would highly recommend to all friends and family ( % 16.00) ( % 0.00)
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2021/5
Original review: May , I had to cancel my coverage and she gave me all options available ( % 38.75) The reason I have to cancel is because I am unemployed and cannot borrow any more money or get any more help from Veterans Helping Vets or any other resources ( % 29.17) ( % 0.00)
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2021/5
Original review: May , I have not used it yet, but I'm glad my wife and I decided to purchase Car Shield ( % 43.75) We recently purchased a new vehicle, and wanted the best coverage available ( % 38.41) We did some shopping around for warranty prices, and car shield was able to beat all the prices, due to military discounts, elderly discounts, and first time buyers discount ( % 13.13) No other companies could come close to what I got with car shield ( % 6.25) I feel much better knowing my vehicle will be taken care of, should opportunity arises ( % 50.00) ( % 0.00)
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2021/5
Original review: May , The original contract lacked a full description of my options ( % 36.67) I was disappointed that the customer representative was not as attentive to my explanation of how infrequently our cars are driven ( % -17.50) An alternate plan at the initial contract would have been fully appropriate and responsive to my concerns ( % 16.67) ( % 0.00)
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2021/5
Original review: May , I was past due on my payment ( % 0.00) And that I wanted to keep my coverage on new car I just bought ( % 13.64) I have heard great things about Car Shield and I wanted to give this company a try ( % 80.00) I have talked to a lot of people who have dealt with carshield and that they were happy with the services and so I decided to give it a shot myself ( % 80.00) ( % 0.00)
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2021/5
Original review: May , The lady that helped me make my payment was as professional as one could want ( % 23.75) She knew what she was doing and responded just as I needed her to ( % 0.00) Like I've said several times, I just wish I could make my payments online ( % 0.00) Auto debit hurts me frequently ( % 10.00) ( % 0.00)
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2021/5
Original review: May , Checking on your account, everything is perfect, I have confident that I am protected ( % 62.50) If we travel and your trip is interrupted due to breakdown ( % -12.50) Staying in a hotel for - day I will be reimbursed $ a day ( % 0.00) ( % 0.00) Thank you CarShield ( % 0.00) ( % 0.00)
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2021/5
Original review: May , So far I've been treated very nicely with Carshield and I appreciate y'all ( % 41.83) Thank you very much ( % 26.00) I look forward to having better relations with your Co as we go through this together ( % 50.00) I thank y'all very much for being there for me ( % 26.00) Have a good day and God bless you ( % 70.00) ( % 0.00)
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2021/5
Original review: May , I signed up for coverage for my G Mirage ( % 37.50) I have not received the welcome E-mail the associate said she would send ( % 80.00) May just be a oversight ( % 0.00) Please send copy to my E-mail address ( % 0.00) Please send to my E-mail address ( % 0.00) ( % 0.00)
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2021/5
Original review: May , Everyone was extremely helpful and explained the process ( % 12.50) Understood everything you have to offer ( % 0.00) However, wife decided not to get this coverage at this time ( % 0.00) Will consider coverage when she agrees hopefully before it is really necessary and the cost increases ( % 0.00) ( % 0.00)
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2021/5
Original review: May , Representative explain the reason for the call, this is a very good plan for my vehicle, also my certified auto engineer, who kept my vehicles running for over years, feels that this plan is excellent plan for me ( % 76.17) ( % 0.00)
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2021/5
Original review: May , Nicole is Awesome ( % 68.75) ( % 0.00) ( % 0.00) she extended excellent customer service to me today and I truly appreciate her ( % 100.00) Please see my notes on the previous page as it spells out how much I truly appreciate Nicole's customer service on today, she's one of the best in this field ( % 34.44) ( % 0.00)
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2021/5
Original review: May , I just called to give the actual mileage on my vehicle as requested by email ( % 18.75) My call was answered promptly ( % 0.00) The young lady I spoke with was incredibly professional and friendly and thank you ( % 19.17) I would deck definitely recommend Car Shield to anybody ( % 0.00) ( % 0.00)
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2021/5
Original review: May , CAR SHIELD has been a pleaser doing business with!! From my first call forward everyone has been very helpful and make you feel great about my decision to do business with them!! They truly care about you, all the way from military support to my current disability!!! I would and will recommend them to all friends and family!!!! ( % 32.27)
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POSITIVE 🙂
2021/5
Original review: May , They are so nice on the phone and easy to talk to and they got me the best price for my car and they told me if I need to ask any question to make sure to call and they will answer any question for me ( % 58.17) ( % 0.00)
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2021/5
Original review: May , Called to change my banking and card info ( % 37.50) Transaction went smoothly and quickly ( % 36.67) Excellent customer representative ( % 100.00) Entire transaction took about minutes ( % 0.00) I will recommend Car Shield to family and friends ( % 0.00) It gives peace of mind especially when the manufacture's warranty has expired ( % 0.00) ( % 0.00)
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2021/5
Original review: May , My a ( % 37.50) bank account was short due to an a utility bill ( % -6.25) When I called customer service to ask if they can collect on the following week they were happy to accommodate my request ( % 40.00) You guys and gals are truly appreciate and I've been recommending you to friends, family, even complete strangers ( % 10.00) Thanks ( % 20.00) QKU Read full review ( % 35.00)
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POSITIVE 🙂
2021/5
Original review: May , Unsatisfied with your coverage ( % 37.50) I have tried twice for service, but was told it did not cover by my CarShield ( % 0.00) I don't want your service for now, if I change my mind later on, I will call but for now please cancel my membership until further notice ( % 0.00) I had paid for years of membership ( % 0.00) I could pay off what I need on my vehicle by then ( % 0.00) I wish it could be cover but it didn't, so please cancel my membership ( % 0.00) Thank you for nothing ( % 0.00) ( % 0.00)
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2021/5
Original review: May , We are a fairly new customer and we were getting the billing issue ( % 25.57) Automatic payment completed ( % 0.00) I think we now have issue settled and the automatic draft from our bank set up for the th of the month ( % 0.00) We appreciate your help this morning ( % 0.00) Thank you very much ( % 26.00) ( % 0.00)
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2021/5
Original review: May , Customer service overall was awesome!! Very help agent ( % 39.38) ( % 0.00) Roadside is left to be desired ( % 0.00) Had to pick up Triple AA as the result of the offer ( % 0.00) Hopefully this does not happen if I need something fixed ( % 10.00) ( % 0.00) I am a huge word of mouth and I did everything to hold my breath the night I broke down on the most busiest highways in CT plus paying a $ towing fee ( % 24.81) Thank god my dad drove hours to assist ( % 0.00) ( % 0.00)
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2021/5
Original review: May , GMC service dept was very helpful ( % 28.75) Repair work was done at a mechanic shop ( % 0.00) I never told the shop to call in advance as to I never received a packet as to instructions ( % 0.00) The service help told me how to proceed with the claim ( % 0.00) Very helpful ( % 20.00) ( % 0.00)
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2021/5
Original review: May , There was a problem with the good thru date on my Chase Visa credit card ( % 53.75) After a few questions from me about the legitimacy of the call and the patience of the caller we resolved the problem ( % -20.00) Thank you CarShield ( % 0.00) Mike Read full review ( % 35.00)
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2021/5
Original review: May , Activating my service policy ( % 37.50) The representative was very pleasant and also took my information ( % 95.33) This call was to activate my Car Shield Car Warranty Plan ( % 0.00) Her customer service skills are excellent ( % 100.00) You can tell from her voice she is happy person ( % 80.00) I am looking forward to a long relationship with Car Shield ( % -5.00) ( % 0.00)
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POSITIVE 🙂
2021/5
Original review: May , My key would not work in my door so I was locked outside of the car ( % 12.50) CarShield immediately sent over Pop-A-Lock ( % 0.00) Got me right into my car and I was able to bring my vehicle home that same day ( % 26.19) Thank you so very much for being so responsive ( % 26.00) ( % 0.00)
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2021/5
Original review: May , A part was not covered because it was not part of the cooling system?? It’s a sensor that controls the cooling!! What am I paying for if this type of part isn’t covered?? I’m very dissatisfied with this service ( % 39.30) ( % 0.00)
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2021/5
Original review: May , The salesman was very knowledgeable and helpful with product and services, I was able to get a rate in my price range ( % 35.83) Explained the different packages very well to me, he sent my info directly to email for immediate review, ( % 10.00)
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2021/5
Original review: May , Before I do anything else please call me ( % 37.50) The agent who was assigned to me wouldn't return phone calls or emails from the shop my car was in ( % 0.00) Two weeks my car sat there, and me in a wheelchair ( % 0.00) I had no car ( % 0.00) I have several appointments I'm having to reschedule now ( % 0.00) ( % 0.00)
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2021/5
Original review: May , I have to say that you guys have the best surprising prices to help cover high mileage cars which is a big deal because certified mechanics don't like to really ( % 40.58) You don't cover touch older model car ( % 16.67) Is in for you guys to help me keep taking care of my vehicles for me and my family ( % 0.00) It is a great feeling to know I have backup and know that if my car breaks down that I don't have to worry having you guys on my team ( % 32.22) ( % 0.00)
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2021/5
Original review: May , At first, I wasn't going to sign up because I'm currently unemployed because of the pandemic ( % 20.83) But Shawn ** has amazing customer service skills and after talking with him, I realized that it would be in my best interest to do so ( % 80.00) ( % 0.00)
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2021/5
Original review: May , Everything was explained clearly ( % 23.75) Was totally respected and taken care of beautifully ( % 42.50) I will be glad to tell others of this experience ( % 50.00) I feel totally relieved that if I need repairs your company will do the right thing and take care of me the right way ( % 19.05) Thank you ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2021/5
Original review: May , My old debit card was replaced by my local bank ( % 15.83) Was notified that I was "behind" in payments ( % -40.00) Called CarShield with new card for automatic payments ( % 13.64) Representative was helpful, informative, took down the new information and the bill was paid ( % -0.96) ( % 0.00)
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POSITIVE 🙂
2021/5
Original review: May , When I responded to a notice mailed to me from Car Shield, I learned there was no reason for CS to send me that notice ( % 37.50) CS request was: 'to have my vehicle service contract activated' ( % 0.00) I'd done so already! Do not hassle your customers ( % 0.00) ( % 0.00)
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2021/5
Original review: May , The agent was very friendly and knowledgeable ( % 43.13) I would definitely recommend Car Shield to a friend or relative ( % 0.00) Car Shield gives mE gives me an extra piece of mind knowing my vehicle will be taken care of when the time comes ( % 0.00) ( % 0.00)
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2021/5
Original review: May , Car Shield Representative sent me a list of Repair Pal mechanics in my area close by that have a to star rating ( % 37.50) I really like the information of not having to travel from from home to find a fair auto repair shop ( % 45.00) That makes feel good that there still auto shops that want to render a good job service and have a good customer rating ( % 70.00) I will be checking and calling from the list of the best auto shop I will select to have my vehicle serviced for repairs ( % 100.00) Thank You Car Shield sending me for narrowing down my research of locating a fair and dependable auto repair shops ( % 27.22) ( % 0.00)
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2021/5
Original review: May , On the phone was very good ( % 64.25) I can't really say too much about this because I haven't use this yet ( % 20.00) Like I said the lady I talk to if you were down she would ( % -15.56) Brighten up your day ( % 0.00) She was a very pleasing person ( % 20.00) ( % 0.00)
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2021/5
Original review: May , She was very nice and helpful ( % 57.75) She answered all my questions that I needed to be answered ( % 0.00) She even went in detail to explain what some of the things were and what they meant ( % 0.00) I truly appreciate her cause some people don’t like their jobs ( % 0.00) Thank you ( % 0.00) ( % 0.00)
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2021/5
Original review: May , I had a question about my billing, the customer service person knew and understand my concerns and immediately looked up my information, explained everything to me ( % 37.50) I was very pleased with the results, her rating is a ten with me ( % 32.50) Great employee ( % 80.00) ( % 0.00)
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2021/5
Original review: May , Where am I just miss you failed on my Lincoln MKS ( % -6.25) I was able to call him and solve the problem ( % 50.00) Customer service it was very good ( % 91.00) I’ve definitely recommend to all my friends ( % 0.00) If you do I have a card ( % 0.00) Please do get Car Shield because he’s worth it ( % 30.00) ( % 0.00)
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2021/5
Original review: May , The intent of the call was to see why I continuously receive letters as though I had an active contract ( % 12.08) I was told that my contract for my Lexus RX is in good standing, as a result I would like to request to be removed from the mailing list ( % 70.00) When I initiated my contract for my Lexus RX I inquired about a contract for my Toyota Camry and I was told because the vehicle has , miles it did not qualify ( % 0.00) I would like an email (**) to determine if the information that I was given is correct and if the letters that I am continuously receiving referring to the Toyota Camry ( % 25.00) Teresa Read full review ( % 35.00)
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2021/5
Original review: May , I was stuck in my handicap space at the building I live in ( % 25.57) No one would help me, but when I called Carshield, the dispatcher told me it would a estimated time of minutes for their worker to come, and it did ( % 0.00) I was so relieved I was stuck in my space for several days before a friend reminded me that I could call your company ( % 0.00) Thank you ( % 0.00) ( % 0.00)
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2021/5
Original review: May , I did not receive the listing of mechanics in my area Orange NJ ( % 37.50) Thank you ( % 0.00) My AC system and power steering is not working ( % 0.00) I spoke with the gentleman and he said he was sent it to my email address ( % 0.00) I did not receive it ( % 0.00) Maybe after you read this you will send it to me ( % 0.00) ( % 0.00)
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2021/5
Original review: May , I would recommend that everyone take it out ( % 37.50) Especially if you are alone ( % 0.00) I have had CarShield probably to years ( % 0.00) Never once had a problem no matter if it was my Dealership or elsewhere ( % 0.00) I would recommend to everyone ( % 0.00) Repairs and prices on everything have increased ( % 0.00) God Bless ( % 0.00) ( % 0.00)
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2021/5
Original review: May , I was in a deep financial crunch of where I couldn't make my monthly payment and Car Shield helped me out in my situation of extending my payment to a future date to give me some breathing room! I was up against a wall in owing my friend who purchase the car for me and now was demanding to pay him a certain amount or he would take the car away from me! I am getting an insurance settlement next month that would give me the money to pay him back and resume my monthly payments to Car Shield ( % 9.18) ( % 0.00)
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2021/5
Original review: May , My car MB ML needed a fuel pump and Carshield saved the day ( % 37.50) It only took one call the get the processed started ( % 0.00) I paid the difference in the cost between the part from Autozone and an MB part ( % 0.00) I love you carshield ( % 50.00)
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2021/5
Original review: May , The window on driver side fell down into the door and I called Car Shield and this is a covered item on our policy and I submitted my work order along with receipt for work done and will wait for reimbursement check ( % 10.97) Note: We went ahead and had work done immediately since this is a holiday weekend and we are expecting rain ( % 0.00) ( % 0.00)
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2021/5
Original review: May , I had the most knowledgeable, helpful representative assist me with my issue today ( % 43.75) I called with a concern, and was assured it could be resolved ( % 0.00) Ian took the time to make sure he understood my concerns, so that he knew how to best implement the most efficient plan for my circumstance ( % 66.67) Keep up the good work, and thank you! God bless! ( % 100.00)
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2021/4
Original review: April , The first customer service representative I spoke to was very informative and patient ( % 27.50) However in the evening when I called and became a member ( % 0.00) The representative was pushy and I found it to be her normal to interrupt me ( % 15.00) I asked her many times to repeat herself ( % 50.00) When I was asking questions she continued talking when I was only trying to clarify what I thought I heard ( % 0.00) ( % 0.00)
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2021/4
Original review: April , The people I have been speaking to regarding my transmission have been very resourceful and patient ( % 57.75) They know what they are doing and they are very nice to me ( % 78.00) I appreciate everyone ( % 0.00) Thank you so much for all you have done ( % 20.00) ( % 0.00)
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2021/4
Original review: April , So far so good And when I call they give me good feedback ( % 46.88) I also would like to see how long I would take them for my car but it's been a good company since I been with you all thank you an I Hope you all have a good day ( % 45.00)
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2021/4
Original review: April , Salesman was a very fast talker ( % 31.75) He made it sound like pretty much my whole truck was covered ( % 28.33) He was talking about better policy ( % 50.00) So when I took my truck in to be repaired nothing was covered ( % 0.00) So when I called Carshield they said that with my policy these items were not covered ( % 0.00) Well according to them at that point my truck was only eligible for the lure gold package which basically doesn't cover nothing mortar transmission the bigger items so it was basically worthless for what an older vehicle needs and all this was all just a fast-talking salesman trying to suck you into buying something ( % -15.83) Do not recommend this to anyone ( % 0.00) ( % 0.00)
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2021/4
Original review: April , I cannot afford to pay $ for the next years ( % 18.75) My car is in good shape and very well maintained ( % 45.00) There is no point to buy maintenance and repair insurance most especially that Honda does not accept warranty from any rd party including CarShield ( % 25.00) ( % 0.00)
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2021/4
Original review: April , Car shut down and they were there to tow it within the hour and take it to the shop ( % 10.97) Repaired in days and returned it to me ( % 0.00) Fixed only had to pay my dollar deductible ( % 5.00) Will recommend CarShield to anyone without a warranty ( % 0.00) ( % 0.00)
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2021/4
Original review: April , Haven't had to use them yet but I can say this much is we look around and Carshield was the best in price and covers more than others companies do ( % 51.88) They are very friendly and have a good respectable overall coverage ( % 42.19) ( % 0.00)
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2021/4
Original review: April , I just called to see why I was being asked to activate my account when I had done so already ( % 37.50) The person who helped me knew immediately that it was a mistake and did not waste my time or hers trying to explain it away ( % 10.00) ( % 0.00)
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2021/4
Original review: April , Waiting on Randy Wise to tear down the engine of my vehicle so CarShield can go and inspect it ( % 30.65) It has been close to a month ( % 0.00) Would like to know if I could take my car to another dealership or do I have to keep it at the dealership ( % 0.00) ( % 0.00)
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2021/4
Original review: April , The process should be faster to make sure it doesn’t take two weeks to repair something that needs a day or so ( % 43.75) The rental cars thing y’all giving up to dollars for days and those days are behind us, you can barely get a car for dollars ( % -17.50) ( % 0.00)
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2021/4
Original review: April , CarShield would not cover Mass Air Flow Sensor, They stated it was an added package and fee ( % 37.50) ( % 0.00) Even after I have paid over thousand dollars in monthly premiums!! Hyundai Tucson- One hundred twenty three thousand miles ( % 0.00) Excellent condition ( % 100.00) ( % 0.00)
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2021/4
Original review: April , I will be looking for a company with full coverage ( % 36.25) Heater coils should be covered ( % 0.00) Paying $ a year should get coverage front to back ( % 0.00) Never got a book of what is covered and what is not covered ( % 0.00) Thank you ( % 0.00) TV ads are misleading ( % 0.00) ( % 0.00)
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2021/4
Original review: April , I filed a claim like a month ago about having my A/C Compressor and any other components needing to be replaced and/or repaired ( % 12.50) My mechanic who is ASE certified filed the claim ( % 0.00) He has recently contacted me saying he has never had to jump through so many hoops to get this claim resolved and funded so he can begin the repair process ( % 25.00) I also went ahead and contacted customer service last week and they told me, that yes they see it has taken really long and don’t know why it has taken so long to get this claim resolved ( % -3.33) They did apologize and told me they will get in contact with the claims department and have my claim escalated ( % 0.00) I requested for a follow up phone call to see where we are with my claim process and once again a week has passed and I haven’t heard from nor received any type of communication from AAS ( % 0.00) I find this very disturbing and don’t understand why this is happening ( % -65.00) So therefore, I am very dissatisfied with my experience ( % 20.00) Read full review ( % 35.00)
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2021/4
Original review: April , I didn't think this would help me, but I took a chance and followed my gut ( % 37.50) I'm so glad I got Car Shield ( % 50.00) It's the best decision I could have ever made ( % 100.00) If anyone is hesitant about getting car shield, so it! It was super easy to file a claim and it got approved quickly ( % 36.67) ( % 0.00)
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2021/4
Original review: April , I had to pay for dollars for my A ( % 37.50) C ( % 0.00) and for my windows switch that for some reason with all the money I pay a month they don't cover ( % 0.00) And customer service gave me a hard time and said they don't cover my car and I have the gold plan ( % -29.17) They suck ( % 0.00) Don't use them ( % 0.00) ( % 0.00)
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2021/4
Original review: April , Mechanic who replaced a transmission shifting device claimed it was a mechanical item that failed for my Chrysler ( % -6.25) You claimed it was an electrical part and not covered ( % 0.00) I was not aware it was not covered ( % -12.50) Cost me > $ ( % 0.00) ( % 0.00) Not impressed with my first ever claim ( % -12.50) No longer own the car ( % 60.00) ( % 0.00)
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2021/4
Original review: April , Tried to use my so-called Gold warranty for a car fan issue but was told that repair was not covered ( % 37.50) The warranty indicates that car fan issues are covered ( % 0.00) I’ll have to more than $ ( % 50.00) out of pocket for this repair ( % 0.00) ( % 0.00)
consumeraffairs
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2021/4
Original review: April , Customer service rep was friendly and helpful, unfortunately, it took ( % 8.33) hrs for the tow guy to get to me - was quoted min ( % 0.00) Not sure if that was a CarShield issue or the tow guy issue ( % -25.00) But everyone was friendly and the weather was nice - luckily I wasn't in a rush! ( % 46.39)
consumeraffairs
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2021/4
Original review: April , When I was going to cancel because of money issues but Landa, a very nice representative helped figure out a plan ( % 57.75) She went out of her way because She didn’t want to know we weren’t covered during this time ( % 0.00) I thank her and Car Shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , Never had a chance to use CarShield but knowing I had it when I needed it was a blessed relief ( % 37.50) I would recommend it to everyone ( % 0.00) I sold my truck but I have two more vehicles that the warranty will be ending soon and l’ll need carshield for my son's car ( % 50.00) Thank you CarSHIELD! ( % 0.00)
consumeraffairs
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2021/4
Original review: April , I have had wonderful experiences with Carshield from my first phone call ( % 54.17) Thank you for your awesome service! With a start like this, I know my future experiences will be helpful and satisfying to me as a customer ( % 50.00) Again "THANK YOU ( % 0.00) " ( % 0.00)
consumeraffairs
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2021/4
Original review: April , The replacement of my waterpump was done professionally, diligently and with little to no cost ( % 9.58) There was excellent communication with carshield and The Auto Doctor (My Mechanic Shop) and The Waterpump was installed within a few days ( % 40.00) I am very appreciative of Carshield ( % 78.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , I was quite pleased with the reasonableness of Customer Service representatives and the value that I was made to feel as a client ( % 43.75) When I misunderstood the coverage exclusions three separate representatives patiently calmed my frustrations with simply amazing empathy ( % 60.00) ( % 0.00)
consumeraffairs
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2021/4
Original review: April , Too much runaround to cancel membership ( % 28.75) I sold the car ( % 0.00) Why should I keep coverage for? It's such a simple process but there was so much calling and runaround and cancelling a service that I do not need ( % 6.67) Why???? ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , The representative was very professional and knowledgeable about what I needed to do ( % 25.25) She also explained the things I needed to do and provided me with information to get the repair paid for by the warranty coverage ( % 0.00) The repair shop was able to follow the guidelines in order to get the warranty to cover the repairs needed ( % 50.00) ( % 0.00)
consumeraffairs
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2021/4
Original review: April , I have yet to receive any paperwork or contract to prove that I have Car Shield ( % 37.50) I have called and spoken with two different people and still have not received anything ( % 0.00) I would not even know how to file a claim if I needed to ( % 0.00) I need a contract in writing w/ coverage ( % 0.00) ( % 0.00)
consumeraffairs
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2021/4
Original review: April , Carshield understood my financial dilemma during my trying times, worked to keep me as a valued customer ( % 18.75) Service attendant very cooperative and knowledgeable relating to my contract ( % 20.00) Whenever I placed a call I was never put on hold for an extended period of time like other companies ( % -12.50) I truly recommend giving them your business ( % 0.00) You will be just as satisfied as I have been ( % 50.00) ( % 0.00)
consumeraffairs
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2021/4
Original review: April , One of your representative had made a false promise considering all the money that I have spent and nothing has happened to my vehicle ( % -4.17) That's about it ( % 0.00) All in all I'm All in all I'm good ( % 70.00) So when I think about the whole situation it's just that I don't need car shield anymore ( % 20.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , My experience was awesome ( % 68.75) I signed up right away ( % 28.57) I had another maintenance insurance before CarShield ( % 0.00) What changed my mind was the cheaper price ( % 0.00) I saved forty dollars ( % 0.00) The representative are courtesy and care about your needs ( % 0.00) I made the best decision and I would recommend them to family and friends ( % 100.00) Thanks CarShield ( % 20.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , I've seen first hand the high level of customer service that that you give your customers ( % 26.17) Hassle free service at all levels ( % 40.00) I'm so glad that I decided to choose CarShield to keep my vehicle running in tip top shape ( % 50.00) Thank you ( % 0.00)
consumeraffairs
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2021/4
Original review: April , Getting information on how my policy works & what’s covered ( % 37.50) This is new for me and I need all the information on what I do when a accident happens ( % 13.64) I need all the information I can get ( % 0.00) I need all the in and out of the policy ( % 0.00) I spoke to the customer service representative & she was a great help ( % 80.00) Walked me through the policy ( % 0.00) Thanks! ( % 25.00)
consumeraffairs
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2021/4
Original review: April , Car Shield worked with dealership ( % 37.50) Got my car fix ( % 0.00) Thanks Car shield ( % 20.00) My rear air was blowing hot air ( % 25.00) Now the ac works in the back ( % 0.00) It was a hour charge at the dealership ( % 0.00) The cost was Over , and car shield paid it ( % 0.00) No problem ( % 0.00) ( % 0.00)
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2021/4
Original review: April , I believe the coverage is the best for the price ( % 68.75) I personal look for how extensive the coverage and what the deductible is ( % 0.00) Using my criteria I feel this best addresses that ( % 100.00) Also many companies limit what is covered within a certain category ( % 35.71) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , I noticed an oil leak under my car so I called the CarShield number to get information for a repair service in the area where I live ( % 25.57) The person I talked with gave me a referral here in my area ( % 0.00) There was no need to do service at this time ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , Thank you very CarShield customer service Dept ( % 28.75) It very helpful ( % 20.00) Thank you I think, people need to get the cover from carshield protection cover ( % 0.00) It good and very helpful, safe problems, time and money ( % 46.67) I will help all my friends about the carshield protection cover ( % 0.00) And Recommend them to get it for themselves ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , Very professional company and very helpful, they are available / ( % 27.63) I’m glad I am a member ( % 50.00) ( % 0.00) I do recommend it to friends ( % 0.00) If you’re car or truck is out of service warranty, you need CarShield ( % 0.00) It’s more economic the little bit you pay ( % 17.08) Then what a service charge would cost you ( % 0.00) You owe it to yourself to get Carshield ( % 0.00) ( % 0.00)
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2021/4
Original review: April , You have had my car for way over a week ( % 37.50) Nothing is done ( % 0.00) Leave messages no return calls ( % 0.00) I paid for last month and holding out new payment ( % 6.82) Was told a supervisor would call me back ( % 0.00) Nothing ( % 0.00) You say you are a great company ( % 80.00) Hard to believe ( % -29.17) ( % 0.00)
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2021/4
Original review: April , Your employees told me it activated right away w she even said to me if it breaks down in a week I'm covered for repairs ( % 16.84) I said to her, "Don't jinx me ( % 0.00) I'm not planning for that ( % 0.00) " Now I drove to St Louis and back stopped at my friends, came back out to it, not working not starting ( % 0.00) I do all the maintenance on vehicle ( % 0.00) Have receipts to show ( % 0.00) It now I'm being denied repairs ( % 0.00) I'm having to pay for Uber back and forth to work which is costing me extra money I don't have ( % 0.00) I'm working for free ( % 40.00) I called about my contract with your company ( % 0.00) No one returned my call ( % 0.00) I like what your company offers especially due to me being on a fixed income ( % -1.67) ( % 0.00)
consumeraffairs
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2021/4
Original review: April , Due to the waiting period I paid for transmission and axle had to pay out of my pocket after the car was in the shop for months ( % 12.50) There's no need for to keep this and I cannot afford this ( % 0.00) The CSR Mayne offered to lower my rate and change my auto draft date ( % 0.00) This is the only reason I'm consider staying with Car Shield ( % 0.00) Maybe this will be beneficial in the future ( % 0.00) Thanks and the end ( % 20.00) ( % 0.00)
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2021/4
Original review: April , Did not cover full recommended services ( % 36.25) Had to return to shop for further services ( % 0.00) Was difficult to receive an answer & approval for the job ( % -50.00) Job was finally taken care of, after returning to the shop ( % 0.00) ( % 0.00) Hope it lasts, Thank You ( % 0.00) ( % 0.00)
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2021/4
Original review: April , Advertised as covering vehicles UP TO , miles ( % 37.50) My vehicle had significantly fewer, clear title, no prior damage or defects ( % 15.83) Stellar driving record -- no accidents/no driving offenses ( % 25.00) Nonetheless Phone conversation initiated by Cold-Call CarShield Agent declined coverage ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , I had a great experience with CarShield especially getting repairs done ( % 39.17) The dealership found the issues ( % 0.00) Fixed it ( % 10.00) All I paid were the deductible ( % 0.00) The last company I had warranty through they gave me the runaround never no communication about the coverage or what the warranty covers ( % 0.00) It were a headache ( % 0.00) I’m glad I found CarShield ( % 50.00) ( % 0.00)
consumeraffairs
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2021/4
Original review: April , Have my Dodge Avenger Mainstreet in for repair ( % 37.50) Right front door window won't go up and my engine light coming on cylinder # bad ( % -0.48) Made a claim but The shop that has my car call the claim rep ( % 0.00) Talk to him times but not he call him and get a voice mail and get no call back ( % 0.00) times he trying to call and I call times ( % 0.00) He had / hours but time ran out ( % 0.00) Now I have to take a loan out to get it fix and I have to PAY more to pay the loan off ( % 50.00) ( % 0.00)
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2021/4
Original review: April , My truck started stalling in traffic and suddenly take off ( % 18.75) ** The adjuster checked the truck out to find out the problem ( % 0.00) I am expecting to hear from the mechanic and adjuster to tell me the findings and how Car Shield will help correct the problem ( % 0.00) ( % 0.00)
consumeraffairs
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2021/4
Original review: April , Auto repairs can be very expensive ( % -13.75) Having Carshield Warranty gives you the coverage you need for those expensive repairs, such as transmission or engine replacement which can cost thousands of dollars ( % -25.00) It is especially nice when traveling to know you have peace of mind in case something happens ( % 100.00) And this warranty is very reasonably priced ( % 26.00) ( % 0.00)
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2021/4
Original review: April , There was a burning smell coming from under my F- Ford truck and I pulled over and called CarShield for towing service ( % 37.50) They were very responsive and sent a tow truck of my choosing to pick my truck up and tow it to a nearby mechanic shop in my home town ( % 20.00) I was glad for their quick response ( % 41.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , CarShield has been a life saver for us, when it comes to unexpected issues with our cars ( % 23.75) We purchased CarShield for our two Mercedes-Benz SUV's and a Corvette ( % 0.00) We take very good care of our cars and put very few miles (< /year), but maintenance on these cars can be expensive ( % 5.00) We have filed claims on our Mercedes-Benz GL and CarShield has come through every time ( % 0.00) Their customer service staff has been excellent to work with and we would definitely recommend CarShield to anyone who has automobiles which can be faced with expensive repairs ( % 16.67) ( % 0.00)
consumeraffairs
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2021/4
Original review: April , Today March , I contacted your customer service department requesting status on my truck which is in the shop currently for a water pump failure ( % 1.94) The shop doing the repairs as an authorized manufacturer representative and should be able to handle this simple repair ( % 25.00) I was transferred from the initial car care representative to claims department, when I was hung up on and to this point have not been called back ( % 0.00) days without my second vehicle we have take it upon ourselves to rent a vehicle in his absence ( % -0.63) No rental car was provided from claims department ( % 0.00) To be completely clear my truck has been in the shop for days ( % 10.00) I would love a phone call giving me status and reasoning why this repair has been taking so long ( % 22.50) I have been in contact with the shop when they answer the phone which is very irregular ( % 20.00) I’m beginning to question this process ( % 0.00) Please call me ** Jorge ( % 0.00) ( % 0.00)
consumeraffairs
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2021/4
Original review: April , I had a problem with my transmission slipping and took the car to a Chrysler dealership since it is a Sebring ( % 13.75) My car ended up being there for weeks as the rep from Carshield kept putting them off ( % 0.00) I had a $ ( % 0.00) deductible and the dealership charged me almost $ ( % 0.00) and refused to do any more work on the car ( % 50.00) Needless to say I didn't get any reimbursement from car shield and I dropped them like a hot potato ( % -12.50) I took it to a local transmission shop that took one day and $ ( % 0.00) to fix it ( % 0.00) By the way I also paid a total of $ ( % 0.00) in premiums ( % 0.00) What a waste of money ( % -20.00) ( % 0.00) I would never ever recommend them to anyone!!! ( % 0.00)
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2021/4
Original review: April , Paid in Full Contract ( % 36.25) Their price is the best I have found ( % 100.00) Have had them since / but haven't had to use them ( % 0.00) I keep my vehicle maintained on a schedule ( % 0.00) I have the contract so I can have peace of mind in case I need them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , So far the customer service has been great ( % 42.50) Every time I call the people are more than willing to help me with my needs ( % 37.50) I had called to ask for assistance if there was anything I needed to go with my taxes when I file for the year ( % 0.00) ( % 0.00)
consumeraffairs
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2021/4
Original review: April , Very satisfied ( % 51.25) Always very professional ( % 13.00) Claims handled in a timely manner ( % 0.00) I have car and a truck ( % 0.00) My daughter also called and got coverage for her Mazda suv ( % 0.00) She had claim ( % 0.00) Was very satisfied with service and professional ( % 37.50) ( % 0.00)
consumeraffairs
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2021/4
Original review: April , I help my sister in-law to communicate with your claims representative and found out it wasn't the delay at dealership, it was your claims department ( % 37.50) And you all still have her vehicle over a month ( % 0.00) Your advertisement on television is false ( % -40.00) Unless you all correct this I will report you all to Better Business Bureau ( % 50.00) ( % 0.00)
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2021/4
Original review: April , The people who were waiting on me getting mixed messages did not understand what was happening ( % 18.75) I was not satisfied with the answers they were giving me ( % -25.00) They could not explain or understand what I was saying ( % 0.00) I spoke to different people each time and nobody said the same thing ( % 0.00) ( % 0.00)
consumeraffairs
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2021/4
Original review: April , Customer service Representative was easy to talked to ( % 40.42) Answered all my questions and concerns ( % 0.00) Treated me like no other with respect and professionalism ( % 6.25) The value plan and coverages that I purchased were reasonably affordable ( % 20.00) I will definitely recommend all my friends, co-workers and relatives ( % 0.00) Thanks! ( % 25.00)
consumeraffairs
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2021/4
Original review: April , The value cover gasket on my wife BMW IX ( % 37.50) Now I have other after market warranty which never covered what they promised ( % -12.50) To my surprise CarShield did what they promised without any hassle ( % 0.00) I took my car to the repair shop and my car was repaired and all I have to pay was my deductible ( % 0.00) Thanks CarShield ( % 20.00) ( % 0.00)
consumeraffairs
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2021/4
Original review: April , Their sales staff has been very professional ( % 25.25) So far I am pleased ( % 30.00) I just got my policy and haven't made any claims, but other reviews showed them to be positive ( % 5.11) I am confident that they will continue to provide the great customer service that I have already experienced ( % 70.00) ( % 0.00)
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2021/4
Original review: April , You replaced my transmission with one that has , from a junkyard ( % 37.50) You have no idea of the history or reliability of this transmission ( % 0.00) Every mechanic will tell you, used transmissions are NOT reliable! Even your customer service department agrees and stated there’s nothing they can do-it’s company policy ( % 0.00) ( % 0.00)
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2021/4
Original review: April , When I called CarShield I was a little confused but got the answers to my coverage on the car ( % -7.08) They were very helpful and very courteous and very thorough ( % 39.33) I would definitely recommend this company to anybody looking for way to get coverage ( % 0.00) Very good guys ( % 91.00) Keep up the good work ( % 70.00) ( % 0.00)
consumeraffairs
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2021/4
Original review: April , Hello I'm Bridgette ** currently an American Car Shield Policy holder ** ( % 18.75) Please see the attached contract that was emailed to me on Mar th ( % 0.00) I called inquiring on preventive maintenance for free tire rotation and oil change per year several weeks ago ( % 20.00) I was told that you didn't offer that type of coverage and I stated, when I purchased the contract it was offered to me ( % 0.00) So I requested a copy of my contract, Please see the attached ( % 0.00) This is what was emailed to me as my policy I have just requested ( % 0.00) I have been paying for a policy for coverage that has no record of existence ( % 0.00) I called in just to note I'm taking my car in for an issue which would hopefully speed up the repair time by doing this ( % 0.00) I stated I was having a problem with my radio screen flash and not working properly and when accelerating it's sluggish accelerating up to higher speed ( % 12.50) I have called several times, I've been transferred, hung up on, left messages for a manager to contact me, no response this has been going on for several days trying to get to the right department, actually there may be a problem that needs to be addressed, having difficulties with your transferring to another department ( % 5.71) I really don't believe I would have gotten hung up on that many times without being rude ( % 13.33) Thank GOD for Kiara receiving my phone call today giving me clarity on how this could have possibly happened ( % 0.00) When I called in to update my credit card information, and wanted to use my pre-maintenance service that was available to me at start up, but for some reason It's not on my policy, So I ask for a copy of my contract to be sent to me ( % 40.00) This is what I received this attachment ( % 0.00) It has been stated to me that is a dummy contract, why would Jennifer ** send me a dummy contract for an existing policy? Now that I may need this coverage this is not on my policy, so why was it sent to me as my policy? I didn't check for a contract number ( % 0.00) It was emailed from American Car Shield, which I personally have not had any problems with, but I have heard some complaints, since I hadn't had any issues ( % 0.00) I choose to continue my coverage ( % 0.00) Please Address this and do what's right by honoring what you sent to me ( % 28.57) On the Addendum Page of of the attached document I can be reached at ** or by email ( % 0.00) Please leave a message if I'm unable to take your call ( % -50.00) Read full review ( % 35.00)
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2021/4
Original review: April , Initially, my mileage was charted incorrectly; which made my vehicle, in the; "waiting process ( % 18.75) " Although, I sent in photograph, and evidence; the supervisor that I spoke with, indicated whatever is charted; takes relevance, regardless of what I say ( % 0.00) My grace period was exceeded, --, and I scheduled an appointment; for repair on --, which would be my breakdown day ( % 0.00) I had to pay ???? $ for my diagnostic, which was covered; the inaccuracy has made me, switch to Endurance ( % 0.00) ( % 0.00)
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2021/4
Original review: April , I felt the customer service I received was very pleasant and overall my issue was revolve ( % 44.28) I felt that the representative didn't want me to be discourage because of lengthy time being put on hold ( % 0.00) She did tell couples of times that she know that I am still holding for a response ( % 0.00) ( % 0.00)
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2021/4
Original review: April , Your company actually listen to customers and do great customer service ( % 39.17) Every time I call you for a problem I feel like customer service is the number one priority ( % 0.00) It makes the customer's day better once they hit good on the different rewards and programs your company offers ( % 32.50) ( % 0.00)
consumeraffairs
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2021/4
Original review: April , CarShield was great! Will never take back to Sapaugh ( % 45.83) Customer service sucks ( % -30.00) I had to call them to check the status ( % 0.00) They never once return my calls when they had my vehicle ( % 0.00) It took them hours to get me a rental vehicle when I drop my truck off ( % 0.00) I called them several times that day ( % 0.00) They kept telling me they would call me back and never did ( % 0.00) ( % 0.00)
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2021/4
Original review: April , CarShield I heard about this program on TV with my favorite actor ICE T talking about the program and his on cars being in the program and what was covered and if his cars are covered ( % 43.75) I wanted my baby covered also and I will be telling my friends and family about the show and what it does for you ( % 0.00) Thank you ( % 0.00) ( % 0.00)
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2021/4
Original review: April , It was my first time calling and not knowing what to do or where to start ( % 31.25) Each rep I spoke to was friendly and helpful as well as knowledgeable ( % 37.50) The service was excellent ( % 100.00) I would recommend to all who needs extended service ( % 0.00) ( % 0.00)
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2021/4
Original review: April , Customer service made me feel at ease about signing up ( % 37.50) Great coverage looks like no hassle ( % 80.00) Great I could take it to dealer and it will get the proper inspection I need ( % 40.00) Feel better knowing that I'm covered from head to toe ( % 50.00) ( % 0.00)
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2021/4
Original review: April , Mileage details were called in next day and it is not reflecting in my account ( % 18.75) I need someone to fix this issue ( % 0.00) I have proof of phone conversations and emails for April th and April th ( % 0.00) Fix the issue and get all five stars ( % 0.00) ( % 0.00)
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2021/4
Original review: April , No problem with the service and I have not used it yet! Hopefully I will not need to but I feel better knowing I have it ( % 48.44) I would recommend it to family and friends to have for back up ( % 0.00) The price is reasonable! ( % 25.00)
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2021/4
Original review: April , So far so good, waiting to hear if you’re going to approve my repair ( % 39.17) Everyone I’ve talked to has been very nice ( % 78.00) Again waiting to hear if my repair is going to be covered ( % 0.00) I am hoping to find out soon so I can get my vehicle back ( % 0.00) ( % 0.00)
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2021/4
Original review: April , I have nothing to say else because everything was taken care of and I am happy with the company ( % 58.75) That's it ( % 0.00) A sales agent was very helpful, kind and courteous ( % 46.67) They help me with all my questions I had and concerns ( % 0.00) ( % 0.00)
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2021/4
Original review: April , First of all I just wanted to say that every representative that I spoke with was helpful and knowledgeable about the services that I would receive ( % 31.25) Great job ( % 80.00) Thank you so much for your help ( % 20.00) Have a nice day ( % 60.00) I would let family members know about to programs ( % 0.00) ( % 0.00)
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2021/4
Original review: April , I'm In The middle of a claim and it's been a week and a half and still haven't heard anything from the dealership or CarShield so I don't know what's going on with my car so I hope you guys are holding up your end as I am is so it has been a pleasant experience so far ( % 20.83) ( % 0.00)
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2021/4
Original review: April , My dealer said they would no longer accept Car Shield claims due to past problems, so I had to cancel ( % 0.00) This was a disappointment ( % -60.00) The customer service was great and cancelling was easy ( % 61.67) I wish this had not have happened ( % 0.00) ( % 0.00)
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2021/4
Original review: April , I was so pleased with CarShield for taking care of my repairs like they said they would when I purchased the coverage ( % 43.75) It’s hard to find that kind of service these days ( % 15.42) I have shared my experience with friends and family and will continue to do so ( % 0.00) Thank you Car Shield ( % 0.00) ( % 0.00)
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2021/4
Original review: April , Wow, I wouldn’t recommend a single company but CarShield! From the original price I received to the discount I got at the end when I paid off my account ( % 19.02) Great customer service and hassle free! Never buy a extended warranty from a dealership ( % 65.00) They up charge -% ( % 0.00) Thank you CarShield for being so damn amazing! ( % 75.00)
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2021/4
Original review: April , I have had different car insurance in my life I'm ( % 18.75) The price is very reasonable ( % 26.00) The coverage is exactly what I was looking for at the time ( % 25.00) Still use this coverage to this very day ( % 20.00) I would recommend this company and the fair price of the coverage ( % 70.00) THANK YOU FOR HELPING ME SAVE MONEY ( % 0.00) ( % 0.00)
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2021/4
Original review: April , After five years into a eight year contract I finally got a copy of the contract/policy ( % 18.75) I had requested proof of coverage multiple times ( % 0.00) Luckily I have never needed the proof as my car has been great ( % 56.67) Of course in the five years I have only driven less than , miles! ( % -10.42)
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2021/4
Original review: April , Downside - takes a bit of time to get the repairs approved since COVID started ( % 37.50) ( % 0.00) ( % 0.00) leaving you without a vehicle ( % 0.00) ( % 0.00) ( % 0.00) UPSIDE - Less money out of your pocket ( % -16.67) Be sure to read what is included with your warranty as all warranties are not the same ( % 25.00) See if there is an end date (average years) or if ongoing monthly coverage as long as you own the vehicle ( % 13.33) ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2021/4
Original review: April , Had a previous vehicle with your protection plan company ( % 10.42) Your service was great ( % 80.00) Enjoyed using you so I signed up when I traded that one in and bought a brand new vehicle ( % 31.82) Great job ( % 80.00) The company took care of my problems even though it took a little while to finish it off ( % -18.75) Loved doing business with you ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , I have the Platinum Plan with CarShield ( % 37.50) I gave the shop repairing my car my car on Tuesday April th ( % 0.00) I didn't know until calling about a claim that carshield has to have a inspector come out and look at everything ( % 0.00) I don't under the point if you take it to a ASE certified mechanic ( % 0.00) It's Monday and the claim was accepted Saturday ( % 0.00) I have kids ( % 0.00) One child couldn't attend school because my car was in the shop ( % 0.00) Sitting ( % 0.00) Carshield only offers a loaner when the work is started and only starting at hours+ ( % 2.50) Luckily I'm working from home right now but what if I had to get to work?! A week without a car is tough ( % 10.05) The job to repair everything is only going to take hours so no point in getting a loaner ( % 0.00) Loaners should become available if the carshop has to wait on a an inspection, submit the claim, accept the claim then the shop orders the parts ( % 40.00) I thought it would be more accommodating ( % 50.00) Price is good and happy my warranty covers a lot of my cost ( % 75.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , I experienced well customer service ( % 58.75) That’s why I accepted the quote and price ( % 0.00) Had he been pushing then I would have been very discouraged about getting the warranty ( % 20.00) ( % 0.00) But he was very good at what he sold and didn’t make it seem desperate, he good wording for his sales ( % 33.67) ( % 0.00)
consumeraffairs
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2021/4
Original review: April , I used to work in "F & I" at auto dealerships, selling lots of service contracts ( % 37.50) Best method for demonstrating how good the coverage is is to show the backside of the contract where it shows what's NOT covered as it's easy to get lost w/ all that IS ( % 71.11) I requested that Car Shield send me theirs for my review & they refused ( % 0.00) No sale! Really poor salesmanship! ( % -50.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , My call was handled well and I am pleased with CarShield ( % 43.75) I had a claim on a previous car and it was taken care of in a timely manner ( % -16.67) Carshield appears to be the best coverage for the money ( % 100.00) I really appreciate the monthly payment plan instead of having to pay for the warranty all at one time ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , Great customer service, very clear as to what is/isn't covered ( % 43.50) Very professional ( % 13.00) I'm very satisfied ( % 65.00) I hope I never need your coverage, but am very comfortable knowing I'm covered ( % 52.00) I looked on internet, checked Car Shield out, was very satisfied with reviews ( % 65.00) I researched several companies that had similar coverage, but chose Car Shield based on consumer reviews ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , I had a question regarding when Car Shield was sending an inspector to evaluate the repair my vehicle needed ( % 37.50) It needs a new air conditioning compressor ( % 13.64) The Customer Service rep connected me to the correct person to advise me when the inspector would arrive at my mechanic's place of business ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , Painless getting the insurance, great service, policy was fully explained, and clarified any questions I had ( % 58.75) Set up my payment plan with dates that worked for me, and thank God my car's high mileage was not a issue with them, and they gave me a great price ( % 48.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , Great customer service ( % 58.75) The times I have called every agent has been polite and very informative about what is happening and what is taking place with my car care ( % 20.00) I have expressed interest and concerns and my questions all have been answered ( % 0.00) The most I have a problem with is hold time ( % 50.00) I hate hold time with any company ( % -80.00) But this company time frame was not long at all ( % 2.50) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , Both ASE certified shops (Weber Chevy -Granite City and Firestone-Fairview Heights) in my community do not accept Car Shield because they did not pay one shop and the other one they wanted the mechanic to put used parts on instead of new parts ( % 12.88) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , I still can't believe it took over weeks just to get a part ordered for my car, something in this process should change to keep your customer satisfaction rates up ( % 37.50) There should be a one call minimum from the adjuster to the client ( % 0.00) Also would help to have only a couple of people assigned to an individual case to cut down on the confusion ( % -5.19) Thanks for listening ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , Customer service was very helpful ( % 28.75) The young lady was very nice and explained everything well and got me started back on a new contract ( % 25.41) She also told me to feel free to call them back if I had any questions ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , Very nice and informative reps every time ( % 57.75) I was impressed that all reps have good knowledge of the products available to me and offered discounts and more ( % 65.00) Very nice people ( % 78.00) I like offers of discounts and being able to change due dates but do not like the auto payment system because I never really know which bank acct ( % 9.38) I might use and need to be able to pay from one or the other ( % 18.75) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , I just I want to say thank you for your time and patience, for your help, for the patience to explain everything, for responding back to me or call me back just as you said you would ( % 12.50) I just feel so thankful now and I'm not helping no more when it comes to my vehicle and this could have been done without you guys ( % -25.00) I love the customer service ( % 50.00) I love how the response ( % 50.00) I love that helped to search up a mechanic ( % 50.00) I just want to say thank you ( % 0.00) I'm just a grateful mother ( % 0.00) Have a blessed day and please keep up the good work ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , I have been in contact with Mepco numerous times ( % 18.75) I tried to open an account using my email ( % 0.00) I then called them and learned I needed to use my account # and the password I was given on the welcome letter ( % 80.00) I still have not been able to open an account ( % 25.00) Calling and trying to use recorded message has been challenging ( % 50.00) Last time I tried to call, we were disconnected ( % 0.00) I give up ( % 0.00) I do not even have a written report concerning what coverage I have purchased ( % 0.00) I need to get this info ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , The time it took to have the solutions was fantastic ( % 38.75) The customer service rep was very knowledgeable and was easy to talk to and explain the process, that was happening ( % 31.67) This service is way better than your typical warranty repair service ( % 16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , Hi, I gave stars because, I needed some hoses which I think should be covered, but while that was being done they also told me the other problem was the water pump ( % 12.50) The dealer made a call to your service, and it was covered right away ( % 28.57) That was a good thing ( % 70.00) You are an honest company ( % 60.00) ( % 0.00)
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2021/4
Original review: April , You guys have done right by me so far, not a single complaint, thanks for working for me, appreciate that ( % 11.61) I hope I'm treated this well when I do need ya! Lol ( % 80.00) I'm looking forward to the future whatever it may hold ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , They explained very nicely what my coverage was ( % 57.75) Agent very patient ( % 20.00) As I had many questions such as what Carshield covered I am very pleased with what you covering ( % 38.33) Have nothing else to say ( % 0.00) I would recommend to my female friends who don't know how to fix a flat tire ( % -1.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , I just called because I knew I would be needing the type of service that you provide ( % 37.50) I had been putting it off because I thought it would be expensive ( % -50.00) I decided "pay a little now or pay more later ( % 10.42) " So I decided to call and it didn't hurt ( % 0.00) I got the Diamond coverage ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , Both my sale rep ( % 37.50) Jason and my Customer service rep ( % 0.00) Crystine were very pleasant to work with and very informative ( % 57.67) I really enjoyed speaking with Crystine ( % 50.00) I will recommend this service to all my family and friends ( % 0.00) I was very skeptical about buying a used vehicle ( % -65.00) When I learned about your service I called to find out more ( % 50.00) You know the old saying if it seems to good to be true it usually is ( % 22.50) I was pleasantly surprised I was also comforted by the fact that I am able to use any mechanic that I am comfortable using! As a single mother of five, Thank you again for the peace of mind! Sincerely,Katie Read full review ( % 27.21)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , The company rep was very helpful assisting me with info about these questions ( % 28.75) Needing to know right steps taken ( % 28.57) There were things about car warranty little confuse with ( % -18.75) She explain with complete details ( % 10.00) Plus if pertain to another dept ( % 0.00) Told me how to contact them, will handle ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , So far I've had a good experience with Car Shield ( % 39.17) I have vehicles that are older that have had a lot of work done to them to keep them running well, and I was informed to check out car shield to have some protection for future repairs ( % 8.33) I planned a trip out of town then set up one of my vehicles with coverage to give me a peace of mind on the road ( % 0.00) Upon my return I started having transmission issues and was able to park it before anything else happened ( % 50.00) I attempted to file a claim with car shield and they had my car towed to my choice of repair shop, but based on me being in my grace period - ( to days remaining) they did not honor my repair ( % 0.00) They did tow my car back for me for free, and I have another technician currently rebuilding my transmission for me ( % 13.33) Since then I've enrolled my nd vehicle with car shield and I'm able to save my monthly payments using a multi car discount ( % 50.00) As of // I still have both vehicles under contract - I'm driving and the other having the transmission rebuilt out of pocket and will be driveable by Friday ( % -12.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , Just long wait time other than it's good ( % 22.50) Only have to call twice but customer service is excellent and good at helping fast thus a very good company to work with and I would recommend it to anyone in need of service ( % 56.20) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , Thomas was very helpful ( % 28.75) Kudos to him ( % 0.00) I keep forgetting this is a "mechanical problem coverage" and not body repair ( % 0.00) Lord knows I could use a little body repair!!!! Have a great day and great week and stay safe from COVID ( % 41.06) Don't forget to wear your masks ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , Price, and what is covered with any repairs ( % 37.50) That was the key for the sale of the policy ( % 0.00) The agent would not give up on sale ( % 0.00) She kept at it until she reached the final sale of the product ( % 0.00) She was firm and nice at the same time ( % 13.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , Everyone I spoke to from my first call to my last was very friendly and helpful ( % 27.81) They knew their products and could answer any question I had ( % 0.00) It was so nice to talk to people who obviously knew what they were talking about ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , Experience was good ( % 53.75) Went through the different phone prompts ( % 0.00) Got to where I needed to be ( % 0.00) Customer service in claim took it from there ( % 0.00) The oil pressure light came on several times while driving so replacement was necessary ( % 13.33) The dealership gave necessary information ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , Had a question about after market parts clause in the coverage and wanted to make sure if they can’t find them what the deal was ( % 43.75) Kenneth was fantastic, honest and had me laughing by end of call ( % 50.00) I can tell he really cares!! ( % 31.25)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , Submitted copy of invoice for rental car while my car was in The shop for repairs for ten days ( % 18.75) Customer service was courteous and very professional ( % 36.50) Very informative and helpful ( % 20.00) Hopefully I will hear from AAS very soon ( % 20.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , Every single customer service rep that have helped me have always been friendly to me and especially helpful to all my claim questions ( % 16.96) This is a very affordable product that is well worth the investment ( % 25.00) Overall, I am completely satisfied with CarShield! ( % 31.25)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , You guys replaced my transmission with no questions asked ( % 37.50) Got it done ( % 0.00) It took a while ( % 0.00) Wish there was a shorter time frame for you guy to do things and it wouldn't take as long to get things done but you fixed it ( % 2.50) That is all that matters ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , Previous VISA Card was compromised and needed to update to new card ( % 11.49) When we have a problem that requires a repair we don't always have the option or time to get an authorization for the insurance payment to do the repair ( % 0.00) Your plan seems to require the authorization first not being able to submit the invoice at some time after the repair is accomplished ( % 31.67) We simply want to have a vehicles repaired and back on the road ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , Very professional, and quick ( % 27.94) I'm so glad to Car Shield ( % 50.00) I had them in the past, when I owned a Buick Century ( % -25.00) I had that Buick for years, thanks to Car Shield ( % 20.00) I will continue to stay with Car Shield to the bitter end ( % -10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , The Representative provided me a "Worry-Free Experience" throughout my interaction today resolving my need for reaching out ( % 37.50) She showed her smile across the phone while giving a very professional experience ( % 21.50) She was detailed in her explanations and matched my level of experience being adaptive to my ability to understand what was needed to resolve my needs ( % 40.00) Thank You! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/4
Original review: April , I felt this was the most spectacular, helpful, courteous and kind customer service representative they got me re-signed up that I have ever experienced ( % 57.92) If I had a working for my company I would have her trained and every one of my customer service employees matter fact every one of my employees ( % 0.00) Just because of her ability to be able to diffuse the situation make you feel good about it and all the time being jolly and joyous she took a horrible day weather for horrible sick outcome for my medical issues and turned around my entire day that will last me throughout all of next week ( % -16.83) It was nice to have faith back in the human race that there are people out there that cure a little bit more and see a little bit further than just what's right in front of them ( % 12.63) God bless this woman and I hope that there's some way that you can accommodate this lady and recognize her for the great deed that she did and representing your company she made it very obviously is she respects the company she works for, has complete faith in confidence in your company and is it very dedicated Car Shield employee ( % 27.50) Again God bless her and thank her for all the help ( % 0.00) Read full review ( % 35.00)
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2021/4
Original review: April , I needed to find a location that takes Car Shield warranties, and she found locations for me in the Little Rock Arkansas area for me ( % 9.38) All it took for her was to give me the locations and that is exactly what she did for me ( % 25.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
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2021/4
Original review: April , Hello! My experience with Car Shield has been a great one, the first day signing up and customer service was nice ( % 52.97) Very professional staff made me feel welcomed and trust worthy to do business with Car Shield ( % 23.17) I am looking forward to doing years of business with the company ( % 0.00) Thank you,Willie Read full review ( % 35.00)
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2021/4
Original review: April , Really nice to talk to a live person and not farmed out to a country outside the US ( % 27.78) I know this seems like a small thing but I'm old school and it's most appreciated!Highly recommend if you're considering an extended warranty for your vehicle ( % 11.67) ( % 0.00)
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2021/4
Original review: April , I wasn't sure when my warranty period started ( % 43.75) I was having technical issues with my car and I wanted to be sure that I was covered ( % 25.00) It was explained to me that my mileage determined when my coverage would start ( % 0.00) My technical issue wasn't an emergency so I am able to postpone my repair at a time that is more convenient for me ( % 33.33) ( % 0.00)
consumeraffairs
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2021/4
Original review: April , I'm worried about y'all not paying the bill because I was talking with a company and they were saying they had a car that has Carshield and the car has been there for months because y'all didn't pay the bill and that's scaring me because I just signed up and I do not want that problem and I already paid for two months so far and I haven't use it yet ( % 23.75) ( % 0.00)
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2021/4
Original review: April , Waiting to obtain my first miles before actually commenting ( % 20.83) So far my initial experience is great ( % 30.00) The agents that I have spoken with are articulate, compassionate, and they seem to be enjoying working for this company ( % 50.00) Compared to other companies that all they do is call claiming that my guarantee for my car has expired and this would be my final warning ( % -6.25) One thing I am impressed about CarShield, no cold calling ( % 65.00) I trust Ice-T, and the commercials with real live customers ( % 20.45) Word of mouth works a lot better, than cold calling I would say ( % -5.00) You are actually showing real experiences of customers ( % 10.00) ( % 0.00)
consumeraffairs
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2021/4
Original review: April , Process to enroll and cancel was efficient and professional ( % 23.75) I never had to submit a claim but having the coverage gave me peace of mind should the occasion arise when it would be needed ( % 0.00) I recommended it to my friend and it was much appreciated ( % 20.00) ( % 0.00)
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2021/4
Original review: April , Very helpful ( % 28.75) Was done in minutes ( % 0.00) Your representative was terrific ( % 0.00) Would recommend this to all my friends ( % 0.00) What a great company ( % 80.00) Hopefully you are as good when I need your service ( % 70.00) My car is years old and still is in great shape ( % 45.00) Only has , miles on it ( % 0.00) I hope it goes for another , miles thanks to you ( % 20.00) ( % 0.00)
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2021/4
Original review: April , Need to protect car for mechanical problems ( % 37.50) We need to make sure everything that is wrong with the car it is important for repair and correct driving order make sure warranty is in good condition shape ( % 32.00) ( % 0.00)
consumeraffairs
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2021/4
Original review: April , My experience with the customer service associate was very pleasant and she was able to handle my issue quickly and very well ( % 47.23) Thank you ( % 0.00) ( % 0.00) ( % 0.00) She was able to fix my situation and I was very pleased with her actions and the outcome of the final decision ( % 38.33) ( % 0.00) ( % 0.00) Thank you ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
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2021/4
Original review: April , Tricky deal with a dealer here in Midland, can't seem to resolve an electrical issue with my Jeep Wrangler Sport ( % 37.50) Your rep gave me real options, allowing me the option of taking my Jeep to a different dealer and start a new claim ( % 11.21) I appreciate her professionalism and advice ( % 0.00) ( % 0.00)
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2021/4
Original review: April , I have never dealt with a company that was so professional in their customer service and I really appreciate it ( % 22.50) They got me to the right people, made me feel comfortable about the situation and when I was having problems they were able to solve it and point me in the right direction and it wasn't just one representative that I talked to ( % 36.79) It was several and all of them were just as informant and I really do appreciate it ( % 10.00) ( % 0.00)
consumeraffairs
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2021/4
Original review: April , I have been a Carshield customer for years ( % 37.50) Every time something came up on my car, they were reliable and had an easy approval process to get the job done ( % 43.33) I am very pleased to be a carshield customer ( % 65.00) Everything from claims down to customer service is seamless with them ( % -2.78) I definitely recommend this warranty company ( % 0.00) ( % 0.00)
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2021/4
Original review: April , The customer service agent Daniel was very knowledgeable, professional and courteous in helping solve an issue I was having ( % 31.87) Would recommend Car Shield to all friends and family ( % 0.00) The customer service is excellent and I am very pleased at how I was treated ( % 82.50) ( % 0.00)
consumeraffairs
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2021/4
Original review: April , I had a question regarding when Car Shield was sending an inspector to evaluate the repair my vehicle needed ( % 37.50) It needs a new air conditioning compressor ( % 13.64) The Customer Service rep connected me to the correct person to advise me when the inspector would arrive at my mechanic's place of business ( % 0.00) ( % 0.00)
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2021/3
Original review: March , I thought the people on the phone were friendly and honest ( % 45.00) They didn't pressure me into buying anything and it was one of the more pleasant conversations I have had with a salesperson ( % 61.67) Everything seemed straightforward and I was able to purchase it over the phone ( % 43.75) ( % 0.00)
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2021/3
Original review: March , I called to see if a repair was covered by my policy and was told that it was ( % 37.50) It was the clutch and leavers for an automatic transmission ( % 0.00) So, I had the car towed to a local shop who took CarShield ( % 0.00) After paying for the tow and an additional diagnostic, CarShield denied the claim because although it's an automatic transmission, the car shifts like a manual transmission ( % 0.00) I paid for coverage, I paid for a tow, and paid for a nd diagnostic all based on a phone call with a live representative ( % 13.64) ( % 0.00) ( % 0.00) and got denied by lawyer wording technicalities ( % 0.00) Bottom line, after all the money spent on coverage, tows, and diagnostics ( % -10.00) ( % 0.00) ( % 0.00) I ended up paying double for a repair ( % 0.00) ( % 0.00)
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2021/3
Original review: March , Brought car to repair shop as directed on // ( % 37.50) Shop called several times between - noon on //, was put in a queue and never heard from Car Shield ( % 0.00) No call to shop to me at home ( % 0.00) Cancel my contract! ( % 0.00)
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2021/3
Original review: March , So far I haven’t had any problems with my car ( % 23.75) I just hope that when the time come Car Shield be there for me and my family ( % 0.00) I seen the ad on TV and see how much people save on their car ( % 20.00) Am planning to put my there car two ( % 0.00)
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2021/3
Original review: March , Jeneane was very helpful during my application process ( % 28.75) ( % 0.00) ( % 0.00) She was helpful when I was concerned about approvals of claims, and she assured me it is a smooth process, and that she and her husband both have Car Shield ( % 40.00) I hope this is not a scam in refusing to pay for repairs due to fancy wording in the contract ( % -12.50) If this policy works as it advertises, I will recommend to all my friends and post on Facebook, but if it doesn’t? I will also tell all my friends and post on Facebook ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) I hope it goes well? Honestly, I hope I never need to use it ( % 60.00) ( % 0.00) ( % 0.00) ( % 0.00) Thank you ( % 0.00) ( % 0.00)
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2021/3
Original review: March , Our repair shop applied for payment and it was refused ( % 37.50) It would have been nice if Car Shield had communicated with me about the reason for nonpayment ( % 60.00) I was not satisfied with the handling of this claim ( % -25.00) In the future Car Shield could at least send information stating reason for refusing coverage ( % -15.00) ( % 0.00)
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2021/3
Original review: March , I have vehicles covered by Car Shield ( % 37.50) The first one had a service bill of ( % 25.00) and car shield only paid ( % 0.00) ( % 0.00) The second vehicle had service in the amount of ( % 0.00) and car shield only covered ( % 0.00) of this repair ( % 0.00) My policy had a ( % 0.00) deductible ( % 0.00) Car shield does not live up to the advertisements ( % -6.82) Very disappointed ( % -97.50) Cancelled my coverage and I have nothing nice to say about car shield ( % 60.00) ( % 0.00)
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2021/3
Original review: March , Electrical Information for my car when I have my maintenance man to check it out next week when I have my car checked out ( % 18.75) The operator answered my questions to have him to call if I need support from Car Shield ( % 0.00) ( % 0.00)
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2021/3
Original review: March , Great customer service ( % 58.75) I was very pleased with the service that I received ( % 65.00) The staff was professional, helpful and courteous ( % 35.00) They were very knowledgeable about their product that they were selling ( % 20.00) I was very satisfied ( % 65.00) I will be returning to conduct business with you in the near future ( % 5.00) ( % 0.00)
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2021/3
Original review: March , Online car sale that help also help in a time like this ( % 37.50) I will tell my friends about CarShield and let him know that they need get it before it's too late ( % -30.00) They do need it ( % 0.00) It's a good thing to have and I thank CarShield for being there when people need them ( % 70.00) ( % 0.00)
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2021/3
Original review: March , My Toyota Tundra has at the dealer, Auto National, Fort Myers, Fl since // ( % 37.50) Has not been repaired, due to CarShield not responding back ( % -6.25) I have been in contact with several people from CarShield, have not responded back to me ( % 0.00) I have the Diamond Plan ( % 0.00) Had to get a rental car ( % 0.00) The first week ( % 25.00) ( % 0.00)
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2021/3
Original review: March , I haven't had to use any of my coverage but I'm in love with the monthly price and deductible ( % 43.75) I have told all my friends and they say they're going to purchase Carshield ( % 0.00) They don't know what they're missing out on ( % -20.00) ( % 0.00)
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2021/3
Original review: March , I’m a new customer and they called me for exact mileage on my car ( % 25.38) Agent was very pleasant and documented the information promptly ( % 95.33) It was a pleasure speaking with the agent ( % 0.00) Thanks again for the follow up ( % 20.00) Please feel free to call again if you need anything else ( % 40.00) ( % 0.00)
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2021/3
Original review: March , My wife and I are very satisfied with your customer service ( % 51.25) They're very polite and considerate and have all the information of any question that we have to ask and we have no problem with telling our friends and family about this program with CarShield ( % 20.00) Thank you for everything ( % 0.00) Mark ( % 0.00)
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2021/3
Original review: March , My chat with the agent was pleasant and informative, but it turns out I am unsatisfied with my policy and the conversation I had with the sales person it was misleading as is the TV commercials ( % 55.42) You don't cover repairs like regular maintenance, and brake jobs ( % 0.00) When I purchased policy, I believed that was covered ( % 0.00) ( % 0.00)
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2021/3
Original review: March , I was told my VISA denied your charge and I provided another card number ( % 37.50) Your representative was very helpful answering all my questions and explaining everything I needed to do ( % 20.00) He was courteous and timely in securing any information I needed ( % 60.00) ( % 0.00)
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2021/3
Original review: March , Very happy ( % 68.75) Did not disappoint ( % 0.00) Just wish the period from vehicle goes in to repair when finished was a bit more quick ( % 41.67) Customer service kept told me the same thing over and over ( % 0.00) Adjuster took a couple days to call but honestly was very happy with the service ( % 80.00) Quick I have to say and everybody on the phone was very helpful ( % 26.67) Thank you guys ( % 0.00) ( % 0.00)
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2021/3
Original review: March , Dealt with customer service at least eight times to resolve this issue ( % 3.75) Took too many tries to get odometer reading adjusted ( % 20.00) Many of customer service representatives gave mi guided information ( % 50.00) Finally this is resolved and I am hopeful there will be no need for further issues ( % 0.00) ( % 0.00)
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2021/3
Original review: March , My previous request which was two months ago was never entered, and this customer service representative took care of everything as it should have been initially ( % 6.94) Great job! I would recommend Car Shield without any reservations ( % 100.00) Car Shield has the best coverage for the money ( % 100.00) ( % 0.00)
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2021/3
Original review: March , We are new with Car Shield going on months now ( % 25.57) The customer service people are so nice, kind & very knowledgeable! Like I said we haven't had you very long but my husband & I are very happy that we got accepted ( % 47.70) Thanks Car Shield! ( % 25.00)
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2021/3
Original review: March , The guy I spoke with originally who was Lewis was very patient and polite with me compared to Megan I just spoke to after I got an email from Car Shield about my actual mileage on my car ( % 23.75) I think they should be compared to each other ( % -12.50) ( % 0.00)
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2021/3
Original review: March , CarShield was great ( % 58.75) Sent a tow to us in a timely manner and at very low cost to me ( % 0.00) The tow truck driver was friendly, courteous and professional ( % 35.83) Got my car to its intended destination safely and quickly ( % 41.67) I love CarShield ( % 50.00) ( % 0.00)
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2021/3
Original review: March , I was to get discounted on a service and Car Shield was nice enough to lower my monthly payment ( % 32.50) I was grateful for the for time of my policy ( % 0.00) Courtesy of customer relations overall was great and their understanding!! ( % 50.00)
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2021/3
Original review: March , Made a claim over a week ago and I can’t get any answers about my car that is covered under the warranty! I’m losing money every day ( % 46.88) Don’t know if you’re trying to get out of fixing my car but the parts that need repair is under the warranty that I have with you ( % 0.00) Could someone call me back at **? ( % 0.00)
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2021/3
Original review: March , I looked up CarShield on Google and called a the number that was not CarShield ( % 37.50) The person at the other end of the phone had nothing good to say about CarShield and scared the heck out of me!! I hung up and found the right number ( % 38.69) The CarShield rep ( % 0.00) put my mind at ease and I proceeded with my claim, which was easy and painless! ( % 54.17)
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2021/3
Original review: March , So far my experience with you all have been good ( % 39.17) I will know more about you all after I have used some of your services===Thank you for the experience I have had with you ( % 50.00) ( % 0.00) ( % 0.00) ( % 0.00) from Willie ** ( % 0.00) Thank you for the opportunity to use you all for all of my automobile needs ( % 0.00) ( % 0.00)
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2021/3
Original review: March , Battery/Alternator ( % 37.50) The battery would not charged ( % 0.00) There seemed to be a problem with the alternator ( % 0.00) Firestone fixed it ( % 10.00) First time we used it and did not get authorization to take it to Firestone ( % 25.00) We were happy to be reimbursed regardless ( % 80.00) ( % 0.00)
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2021/3
Original review: March , Thank you for the affordable price that covers both of my vehicles ( % 37.50) It was so nice and easy to speak with your representative, I was also able to get a better price on my previous car ( % 37.33) Thank you so much!! ( % 31.25)
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2021/3
Original review: March , I E-mailed a receipt from Enterprise to your department that handles that and have not heard, or seen any reimbursement check yet ( % 37.50) It has been a while since my car was repaired ( % 0.00) Please let me know ASAP ( % 0.00) Thank You ( % 0.00) Paul Read full review ( % 35.00)
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POSITIVE 🙂
2021/3
Original review: March , I enjoyed talking to the lady about the coverage, I just purchased my vehicle and worried about making sure my vehicle would be under a warranty but she put my mind at ease ( % 45.83) After days I will be secure ( % 40.00) Thank you, I wish I remembered her name ( % 0.00) ( % 0.00)
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2021/3
Original review: March , I was very happy with my service ( % 68.75) I haven't had to use the insurance yet, but feel much more comfortable knowing that I'll be covered for major repairs on my truck if and when it is needed ( % 32.08) Our truck is our only car and it needs to be in good running condition for us ( % 35.00) ( % 0.00)
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2021/3
Original review: March , I called CarShield to see if my car was covered ( % 37.50) I explained what was going on, and I was told that it was covered by CarShield, but when I took it in to Firestone and after the diagnostic test a representative from CarShield called me telling me that what I needed done was not covered by CarShield, and the past that was covered could be fixed until I got something else fixed first that wasn't covered ( % 5.00) ( % 0.00)
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2021/3
Original review: March , I received Great service ( % 58.75) Although I have not had to use the service as of yet ( % 0.00) I called to inform them of my change of vehicles ( % 0.00) Personnel is knowledgeable and friendly and helpful ( % 37.50) I would recommend this service to friends and family ( % 0.00) ( % 0.00)
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2021/3
Original review: March , The people are very nice ( % 57.75) I'm hoping to hear something about my car tomorrow ( % 0.00) The adjuster was out to look at it on Thursday or Friday ( % 0.00) I would probably recommend them ( % 0.00) Will keep their coverage and will definitely acquire for my next vehicle ( % 0.00) ( % 0.00)
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2021/3
Original review: March , Updated on //: Car was brought in for service and was initially misdiagnosis ( % 18.75) After repair and upon next unfortunate incident ( % -25.00) Carshield was there to help me get back on the road promptly ( % 0.00) Thank you carshield ( % 0.00) Thank you for your nice customer service ( % 60.00) Quality second to none ( % 0.00) Original Review: Melissa helped clarify ( % 37.50) Issues I was having with my service ( % 0.00) Was being denied because I'm ** man With nice car ( % 60.00) Hopefully American Autoshield does what they're contractually obliged to do ( % 0.00) Thank you for servicing a Veteran ( % 0.00) At first I was skeptical ( % -12.50) I was reassured that my vehicle will be fixed and contract honored ( % 10.00) Thank you Carshield for making America great again ( % 80.00) Read full review ( % 35.00)
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2021/3
Original review: March , I never had the opportunity to use Car Shield ( % 37.50) I now have a new car, so I had to cancel it for now ( % 13.64) When I first signed up, it was too soon to use and later I had no reason to need it ( % 12.50) It was too expensive to just keep for no reason since my new car is covered for years ( % -18.18) ( % 0.00)
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2021/3
Original review: March , Efficient and customer driven ( % 37.50) Great coverage and easy reading of contract wording ( % 61.67) Peace of mind driving long highways by myself monthly ( % -5.00) I am not worried anymore ( % 0.00) I feel I can extend my investment in my car, drive it till the wheels fall off! ( % 0.00)
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2021/3
Original review: March , This story is about a Chrysler , that overheats ( % 37.50) We replaced the radiator and the thermostat (our pocket) ( % 0.00) This didn't fix the problem ( % 0.00) Called Car Shield, to see if there was a mechanic in our area that accepts Car Shield as no mechanic we know does ( % 0.00) They recommended a AAMCO ( % 0.00) Steve the owner, nice guy ( % 60.00) So we drove the there, and that same day, Car Shield DENIED the claim citing causation of a cracked block was a non covered oil pump ( % 0.00) The next day we went up to AAMCO, and the owner Steve told us that's not true ( % -8.75) The block isn't cracked, nor is there a malfunction of the oil pump ( % 0.00) Steve told us that the head gasket was blown, thus warping the head, allowing water into the oil ( % 0.00) Knowing this as fact, per recording played to Car Shield, they still denied us ( % 0.00) Opened a Better Business Burough case (BTW they have an "F" rating), and they repeated the lie of causation as a matter of public record, and closed the case, while still taking money out of the bank account, to pay for??? Looking at the reviews here, "This review is featured by CarShield" yeah, that one ( % 13.33) ( % 0.00) ( % 0.00) They are taking claim that they approve claims ( % 0.00) This is also not true according to their statement in the BBB case ( % -17.50) I'm going to say it ( % 0.00) ( % 0.00) ( % 0.00) Car Shield is a fraud ( % 0.00) Change My Mind ( % 0.00) Read full review ( % 35.00)
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2021/3
Original review: March , I have not had to use my coverage as of yet but I am happy to have it so that I don't have to stress over any breakdowns ( % 58.75) ( % 0.00) ( % 0.00) whenever I have had questions or communications with Carshield, I have been very satisfied with the response and resolution of my inquiry ( % 65.00) ( % 0.00)
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2021/3
Original review: March , I drive from Arizona to California to visit family often ( % 37.50) I feel safer on the road with CarShield! It covers the expensive repairs that come with these newer vehicles ( % -50.00) A lot of my friends are signing up for Carshield because I say good things about the coverage ( % 70.00) ( % 0.00)
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2021/3
Original review: March , Obtain warranty for a used SUV purchase ( % 37.50) Gave history (or lack of) that I had of the vehicle prior to purchasing warranty, was told not a problem ( % 0.00) Time to use the warranty I would have to first put up approx ( % 25.00) $ before they are able to make a decision ( % 50.00) Never mind that an experienced mechanic explained exactly what needed to be done, the engine needed to be replaced, (let me put this into perspective, it actually showed the timing chain failed, in which the mechanic told me he had to ultimately replace the engine on about four of the same vehicles in the last couple of years), they wanted me to pay for tear-down (approx ( % 7.86) $) before they make a decision ( % 0.00) The initial diagnosis was made at the dealership and I in-turn took the car to my certified mechanic because he is less expensive ( % -22.22) If approved the $ would be reimbursed, my point is I had placed two other small claims, heard nothing from that, I paid ( % -18.75) Therefore, I have no confidence in them approving a larger claim, I would just be out of $ plus the cost of the repairs ( % 0.00) There is no communication with them, you always have to call to ask for the status ( % 0.00) I have had a representative get nasty with me and hang up ( % -100.00) This has been such a trying experience, I can not tell you anything good about CARSHIELD, other than they were very timely in taking their money out of my bank account every month ( % 19.38) For the money that I wasted with them, I could have almost paid for the car repairs ( % -20.00) You live and you learn, and I am writing this review to help others, STAY AWAY! Two different repair shops told me that CarShield was not going to pay, they had never experienced payment from them, but I held out hope, but no, not a dime ( % -7.65) I can not discredit anyone's positive review, BUT ( % 22.73) ( % 0.00) ( % 0.00) I can't see all of the greatness happening ( % 0.00) Read full review ( % 35.00)
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2021/3
Original review: March , Thank you for your feedback and attention, when I call I always get someone on the line that is patient with me and gives me info I need ( % 37.50) I thank you for all your help with my car and it's great to have help when you need it ( % 80.00) ( % 0.00)
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2021/3
Original review: March , We have cancelled our contract with CarShield and are awaiting a refund that was promised ( % 37.50) During the time we had the contract, we did not have to use your services ( % 0.00) When dealing with customer service, for the most part, we had an adequate experience ( % 41.67) Thank you ( % 0.00) ( % 0.00)
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2021/3
Original review: March , I have been paying $ ( % 37.50) monthly for a year and when the check engine light came on I put the car in the shop ( % 40.00) Problem was Code P for ECT below thread hold ( % 0.00) Also found blown fuse to OBD connector and thermostat was replaced ( % 0.00) Car Shield told mechanic this was not covered ( % 0.00) A claim was not filed ( % 0.00) I had to pay $ ( % 0.00) ( % 0.00) ( % 0.00)
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2021/3
Original review: March , I received outstanding customer service from Johnathan ** ( % 43.75) He took the time to explain the plan in detail ( % 0.00) I was very happy with my experience with Johnathan to make my decision on getting a Protection Plan for my vehicle ( % 100.00) ( % 0.00)
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2021/3
Original review: March , Jessica was very helpful, we lost signal and she called back, she got me a step closer than I was yesterday ( % 19.17) Hopefully the inspector comes out sooner from all the great work she put forth helping me out ( % 80.00) ( % 0.00)
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2021/3
Original review: March , I call them this morning and made my claim and by the next hour a tow truck pulled up and drove it to the repair shop ( % 18.75) The customer service was good and provided all the information that I needed ( % 70.00) Car Shield did good ( % 70.00) ( % 0.00)
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2021/3
Original review: March , I experienced great customer service and loved the value and coverage ( % 66.88) However, I told the Rep that I was unable to download and print my contract and still haven't send me a copy ( % -50.00) That is very negligent ( % 20.00) Service after sale very important; I am in sales too: I know! ( % 65.00)
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2021/3
Original review: March , My experience with Car Shield is okay ( % 43.75) I just signed up and the customer service rep was great ( % 80.00) She explained the different plans that they offer ( % 0.00) I chose that plan that we figured out would be best for me ( % 100.00) Now I am signed up with Car Shield ( % 0.00) ( % 0.00)
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2021/3
Original review: March , Thank ( % 37.50) Much help ( % 20.00) Everything for labor service ( % 0.00) CarMax they called ( % 0.00) Told me for warranty multiple everything ( % 0.00) To my car was in service then make sure test obey ( % 50.00) They told me back normal too ( % 7.50) They fixed labor and a new part ordered ( % 11.82) Finished and I got happy ( % 80.00) My car work normal fOr ( % 15.00) Thank much help me ( % 20.00) ( % 0.00)
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2021/3
Original review: March , Due to personal financial hardship, I was going to cancel ( % 6.25) However, Ashley was very friendly, empathetic, sympathetic, courteous, and knowledgeable ( % 52.92) She discussed with me the pros and cons of maintaining the plan ( % 0.00) Of course, the pros outweighed the cons ( % 0.00) She willingly changed my due date and helpfully lowered my monthly premium ( % 6.25) ( % 0.00)
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2021/3
Original review: March , I called about text messages I was receiving to purchase Car Shield ( % 37.50) Since I was getting these texts I called Carshield to see if I was a member ( % 0.00) An agent was very helpful and ensured me I was a member and would make sure the texts would stop ( % 35.00) She was very helpful and I had a stroke ( % 20.00) She was very patient and understanding ( % 20.00) ( % 0.00)
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2021/3
Original review: March , I had a great, easy experience ( % 53.61) I took my car to the shop ( % 0.00) They did a diagnostic, handled everything and all I had to do is pay my hundred dollars ( % 0.00) I would recommend to anyone ( % 0.00) It was easy and hassle free ( % 41.67) ( % 0.00)
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2021/3
Original review: March , I was hesitant about getting this coverage for my car ( % 37.50) But after having some issues it has proven to be a necessity, the people are very concerned about my situation and ready to help get the issues resolved ( % 20.00) The CarShield group overall is a amazing company caring, help with the dealership and pay to get my car fixed with no issues ( % 23.33) One of the best decisions I have ever made is to get this coverage, if you don't have a factory warranty you need this coverage to keep your ride on the road ( % 100.00) ( % 0.00)
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2021/3
Original review: March , The lady that helped me was very polite and kind and polite ( % 39.17) Couldn't get anyone better ( % 50.00) Thank you very much ( % 26.00) You was very helpful ( % 20.00) The only thing I see that would be helpful is for them to fill out forms instead of calling another number or they call the shop directly ( % 5.00)
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2021/3
Original review: March , Representatives that I spoke with were kind, helpful and informative ( % 48.75) My vehicle had to be towed and the tow service was same day and the driver worked with me on the pick up time due to my being at work ( % -6.25) The total job was done in a very timely manner ( % 10.00) Thanks ( % 20.00)
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2021/3
Original review: March , Car Shield was there when I needed help and I appreciate all the help I got from them ( % 37.50) I totally recommend this to some of my friends ( % 0.00) You're very reason boom payment was awesome for me ( % 60.00) It work out for me ( % 0.00) Just perfect for me ( % 100.00) They took care of me ( % 0.00) I took care of them by paying my bill ( % 0.00) Thank you car Shield ???? ( % 0.00)
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2021/3
Original review: March , The they also sent a service tech to inspect which made sure that the dealership wasn’t overcharge us ( % 43.75) Thank You CarShield; awesome job; I would recommend Car Shield to my whole family and friends, Very satisfy with Car Shield and the job ( % 46.67) Thank you??? Much Love for Car Shield ( % 50.00) ( % 0.00)
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2021/3
Original review: March , My transmission was replaced, rental for days and car moves very well ( % 28.75) Customer services was reliable and helpful ( % 0.00) Access to reach customer service was accessible and helpful ( % 37.50) Also waiting for reimbursement for rental cost ( % 0.00) Carshield is really true to their words and will recommend a friend ( % 35.00) ( % 0.00)
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2021/3
Original review: March , It would be more helpful and much better convenient to everybody, myself as your customer and to your company, to follow up any phone conversation with a confirmed email message with the subject(s) which was discussed ( % 44.38) In my case it was the motor and/or the actuator of the Right side sliding door of my van ( % 28.57) Also, the motor and/or the actuator of the third row Right window which opens outwardly ( % 14.29) Both, door and Window, won't open immediately upon starting the engine and most of the time it takes more than an hour for the sliding Right door to open ( % 21.43) Please bear in mind that I am a handicapped senior citizen bound to wheelchair whereby my Chrysler Town and Country is fitted with automatic foldable Ramp that deploys automatically once the right sliding door is fully opened ( % 28.57) But this month I suffered due to the sliding door won't open and the ramp wouldn't be deployed and I was not able to enter my van till minures and when the door opens by itself after I started the engine of my Van! Very weird ( % -27.19) My mechanic told me that it is for sure the motor or the actuator of the door is malfunctioned ( % 50.00) Read full review ( % 35.00)
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2021/3
Original review: March , I have not had an experience with your services as of yet, but you are pushing it! I talked with someone who answered the telephone today, earlier, and they told me to go on line for any information I may need, but it seems like I am going to have to find another way! ( % 23.44)
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2021/3
Original review: March , I sent copies of a repair bill to you following your representative's instructions ( % 18.75) I am still waiting for reply ( % 0.00) Hope you can reimburse me for the covered repair even though I paid for it ( % 0.00) Please accommodate me ( % 0.00) Please! Please, please, please! Thanks, thanks, thanks, thanks ( % 20.00) ( % 0.00)
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2021/3
Original review: March , When I first got Car Shield I was told there would be no problem with repair to a vehicle I just brought from a mom and pop dealership ( % 31.25) This car passed all requirements and no issues ( % 0.00) The last week it started blowing blue smoke out the tailpipe and I brought to a shop which saying it was gas and oil mixture which causes harmful smells in to cabin of car and my adviser says he not covering repair ( % 0.00) That not right ( % -14.29) ( % 0.00)
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2021/3
Original review: March , I love my Car Shield contract ( % 43.75) It gives me the insurance I need while driving my VW back and forth to work and other places ( % -6.25) This is my first time with CarShield and I'm just relieved that if something goes wrong with my car the deductible is only $ dollars ( % -8.33) Thanks CarShield! ( % 25.00)
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2021/3
Original review: March , Took my F to the shop to get repair but CarShield said the oil cooler wasn't under my warranty ( % 37.50) But when I join I ask would it cover all of those thing ( % 0.00) Now that I need you all it don't cover my claim ( % 0.00) I'm really upset ( % 20.00) ( % 0.00)
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2021/3
Original review: March , You didn’t really do anything but the customer service was great ( % 45.83) I just took my jeep to a shop you recommended and I had to paid for so minor things, like filters and they put air in my tires ( % -5.00) That’s all ( % 0.00) ( % 0.00)
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2021/3
Original review: March , Thoughtful, to the point, great value, knowledgeable, easy to get in contact with, good coverage, great customer service ( % 58.47) I feel a lot better and secure knowing our car is under warranty again ( % 45.00) Thanks CarShield! ( % 25.00) Car dealer was too expensive ( % -50.00) Give them a call, find out for yourself ( % 0.00) ( % 0.00)
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2021/3
Original review: March , As I have not had any trouble with my car at this point and have not had to call on CarShield yet, I cannot honestly give them a rating at this time ( % 25.83) If and when that time comes I will be more than happy to give my opinion on their service ( % 65.00) ( % 0.00)
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2021/3
Original review: March , I called into customer service about my problem that just arose and was told the process to take it to repair shop that accepted CARSHIELD WARRANTY ( % 37.50) The repair shop called claims to start working on my car and was told my problem not covered under warranty ( % 0.00) But customer service told me it was covered when I called in ( % 0.00) I still have car problem ( % 0.00) I asked for something to show me what's covered ( % 0.00) Haven't received it yet ( % 0.00) Please cancel my service ( % 0.00) Refund me my money ( % 0.00) This is a JOKE, SHAM, FRAUD, I will be reporting CAR SHIELD TO THE BBB ( % -20.00) ( % 0.00)
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2021/3
Original review: March , Customer service reps were all very nice! Made it easy to obtain and even got a discount for vehicles! Made it a pleasant transaction for me ( % 65.63) Staff was very knowledgeable about your services and your different levels of coverage! ( % 10.00)
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2021/3
Original review: March , I inquire what are covered on my contract and she explained well ( % 37.50) The agent is polite ( % 0.00) Answer all my question about what is covered on my contract ( % 0.00) Well done ( % 0.00) I hope I will not encounter major problems with my vehicle for a long time ( % 0.63) The agent is very nice ( % 78.00) She knows well about my coverage or what am I entitled ( % 0.00) Thank You Teddy ** ( % 0.00)
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2021/3
Original review: March , I called prior to scheduling service and was told problem would be covered, then when dealer called Car Shield, they were told it was NOT covered ( % 18.75) I do not care for Customer Service that does NOT know what is really supposed to be covered and what is not ( % 20.00) Seriously Considering Cancelling ( % -33.33) ( % 0.00)
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2021/3
Original review: March , You need to stop making commercials ( % 37.50) You are over selling a product you can’t support ( % 0.00) Nobody wants to sit on the phone for hours with you for a claim just to be turned down ( % 2.22) Your agents even comment they can’t keep up with what you are selling ( % 0.00) There are much better extended warranties available ( % 45.00) ( % 0.00)
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2021/3
Original review: March , Talk to the agent to receive a copy of my CarShield contract ( % 37.50) It is to be sent out by mail ( % 0.00) When I clicked on the my email, the contract never came up ( % 0.00) So I called in ( % 0.00) The customer service rep was very nice and indicated a booklet would be sent out to me ( % 78.00) ( % 0.00)
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2021/3
Original review: March , Called in concerning a car rental because my car is in the shop being repaired ( % 37.50) They inform me that I can only have two days which I will have to have it back Sunday not enough hours ( % 0.00) The shop has been waiting on you all for the part ( % 0.00) Not satisfied ( % -25.00) ( % 0.00)
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2021/3
Original review: March , Car was rough shifting so I took it to AAMCO Transmission and had them do the work on the car ( % 13.75) It took a little bit like five six days for them to fix it but CarShield took good care of it and make sure it was paid ( % 33.75) I appreciate it very much ( % 26.00) ( % 0.00)
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POSITIVE 🙂
2021/3
Original review: March , The contact I had was positive and the service being covered is complete, based on discussions with the transmission shop ( % 23.41) The problem came as a total surprise, and I am happy that the coverage is as good as advertised ( % 50.00) I appreciate it very much ( % 26.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/3
Original review: March , On Feb , I agreed to take a CarShield Warranty but changed my mind and cancelled on Feb ( % 37.50) I was charged for the initial payment and then again on March I was charged for another payment ( % 0.00) I called a few days ago and the customer service man said it was a mistake and the amounts would be refunded ( % -20.00) I received a credit back for one amount but not the other ( % -6.25) I phoned March and Kaycee said the nd one was coming in a check ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/3
Original review: March , I took my car in to the service shop for A/C service and Fuel system needing repaired ( % 37.50) Suspension repairs were identified that are not included in the warranty coverage ( % 0.00) Overall, very satisfied with the cost and coverage and ease of use ( % 32.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/3
Original review: March , Phone reference person very knowledgeable and helped with setting up the best account for me ( % 52.50) I was lucky enough not to have to use their service but have friends who have and stated the service was good ( % 34.44) I would certainly recommend this company ( % 21.43) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/3
Original review: March , After viewing the television advertisement daily about the coverage CarShield had to offer it was the initial representative who I spoke with regarding my account returning a call was my deciding factor to select Carshield ( % 12.50) I look forward to being a customer for the life of my vehicle and I will be recommending Carshield to all of my family and friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/3
Original review: March , The customer rep ( % 37.50) was absolutely great! She really helped my family out! I'm very grateful that Car Shield is here for people! Such peace of mind! Eventually, I want to get coverage for my sons! Thank you! Car Shield!!Siri Read full review ( % 37.00)
consumeraffairs
POSITIVE 🙂
2021/3
Original review: March , Young lady that work with me ( % 23.75) She really made me feel comfortable ( % 30.00) She just went above and beyond to help me ( % 0.00) She's great ( % 80.00) Without her I'm not sure I would have even stayed with Carshield ( % -25.00) ( % 0.00) She's making transferring my coverage from one vehicle to the other a lot less painful and her knowledge was fantastic ( % -14.79) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/3
Original review: March , Car blew a head gasket ( % 37.50) I was told I needed new rebuilt engine ( % 13.64) Lynchburg Kia advised me of this ( % 0.00) Car Shield told me they would not pay ( % 0.00) Had insurance since ( % 0.00) Never made a claim ( % 0.00) Why am I not covered? ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/3
Original review: March , This is my first time, and sounds like a great service ( % 47.50) ( % 0.00) ( % 0.00) I have a truck that I love, and hope to maintaining with this Car Shield's warranty ( % 50.00) ( % 0.00) ( % 0.00) very helpful with details, and I’m looking forward for a great experience ( % 50.00) That pretty much sums it up ( % 22.50) ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/3
Original review: March , Was very easily got my problem solved ( % 46.92) Fix the blower motor ( % 0.00) Also provided shuttle service to my home and back to the shop ( % 0.00) All in all was a great experience ( % 80.00) This survey is very precise ( % 52.00) Car Shield is very good investment ( % 91.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/3
Original review: March , I called Carshield and the rep was friendly and gave me the info I needed to get a jump ( % 37.50) Quickly and efficiently ( % 33.33) So grateful I have this coverage ( % 0.00) I highly recommend it for your car ( % 16.00) If you have a car without an extension on warranty, get Carshield!! It's worth the money ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/3
Original review: March , I was considering cancelling my account because I had not received a copy of my contract ( % 37.50) However your employee was very patient and helpful in getting a copy of the contract to me after I was not able to download the contract any other way ( % -5.83) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/3
Original review: March , Great dealing with the service rep ( % 58.75) Very professional and courteous ( % 36.50) Good value for an amazing service ( % 65.00) This is a service I would recommend to any old or new car owner worth the investment ( % 17.88) Your money is well worth it ( % 30.00) ( % 0.00) so is your vehicle's life ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/3
Original review: March , Can't find anyone to fix my car that's cover by Car Shield in my area and the ones I did say that I'm still going to have to come outta pocket a couple thousand dollars for work to get done because y'all only cover so much ( % 19.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/3
Original review: March , The man I spoke with was very knowledgeable in what was covered and what wasn't ( % 28.75) ( % 0.00) He also gave me a price then lowered it due to senior discount ( % -12.50) I have a with just over , miles and still qualified for the Gold Package ( % 0.00) With the year of the car and mileage, I expected less that cost more ( % 7.78) If you have an older model car, and can't afford car payments, this is the way to go ( % 16.67) BTW, everything he said was covered was the same on the contract ( % 0.00) This man knows his job! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/3
Original review: March , I was happy to have this coverage, however, this car has been wrecked and was totaled so I no longer need this coverage ( % 58.75) We will definitely use your service in the future when and if the need presents itself ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/3
Original review: March , Car Shield stands by it word and service % ( % 37.50) I am very satisfied and pleased ( % 57.50) I highly recommend Car shield to be there when needed ( % 16.00) My claim was handled in a fast no problem and a fast end to car issue ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/3
Original review: March , My Dodge Ram went into shop, shop called ( % 37.50) Was given claim # and told Adjuster would call ( % 0.00) So I call to status and was told no Adjuster would not call unless he had estimate ( % 0.00) Repair shop was not given fax #, so I gave him # I was given and he faxed on th ( % 0.00) No response as of / ( % 0.00) This all started in / ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/3
Original review: March , Carshield is able to cover my car repair without any hassle ( % 43.75) Repair shop dealer reported it took some time to process the claim which was a hassle for me to figure out what I needed to do as far as temporary transportation but after claim went through repair shop was able to get it fixed right away ( % 24.64) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/3
Original review: March , Very informative ( % 28.75) This is all I have to say about the experience, thank you ( % 0.00) To writing more is just taking up my time, especially if I don't want to ( % 25.00) The agent I spoke to was very surprised to find out that American Auto Shield's BBB rating was NR ( % 6.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/3
Original review: March , I called CarShield for my issue but I ended up not using it because my insurance covered more of the cost ( % 43.75) I do have to admit that the staff that helped me were very good and patient with what they explained ( % 91.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/3
Original review: March , Brand new customer and I had several questions so I could better understand how to use this product correctly ( % 25.28) Jessica was fantastic ( % 40.00) So lucky she answered my call and CarShield is lucky to have her on the team ( % 33.33) Thanks for listening ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/3
Original review: March , Rental car wasn't available because the job was expected to - hrs instead of hrs! I was carless for days needing to get rides for things scheduled before the breakdown ( % 21.67) I thought that was inconsiderate of Carshield to have that as a stipulation ( % 0.00) Most car repair shops can't always get to your car the same day! ( % 25.00)
consumeraffairs
POSITIVE 🙂
2021/3
Original review: March , Expensive coverage for my Honda but I hope if I need you down the road you will be there for me ( % -9.35) My Honda has low mileage for its age and I hope everything holds up ( % 0.00) But you never know what the future holds ( % 0.00) So it is best to get insurance to avoid big bills ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/3
Original review: March , Was given very good and informative advice regarding my coverage that was very helpful ( % 49.50) The representative was not only cordial but informative ( % 0.00) He was able to explain things in my coverage that was unknown to me ( % 20.00) In addition, he forwarded me a copy of my contract which made things easier to understand ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/3
Original review: March , A rental car and fixed my car and all I had to pay was $ deductible if it's the blower on my air conditioner and fix something else ( % 23.75) I can't remember what it was I had to get permission from to three different ( % 0.00) It took about a week and a half but I had a rental so that was okay ( % 16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/3
Original review: March , I am so grateful to that commercial with Ice-T about CarShield ( % 18.75) The response time for a tow was quick, the tow person was courteous and he took my car directly to my mechanic ( % 34.44) The repair was done and payment for the repair was just as quick ( % 33.33) The only thing left is reimbursement for my car rental, but I will be taking care of that on my day off ( % 0.00) This is an awesome company and I would recommend it to everyone ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Resolution response: Feb ( % 0.00) , A resolution was met on this with the company ( % 0.00) Original review: Jan ( % 37.50) , I have had Carshield since May ( % 0.00) I have had to utilize their services times in the past months for repair work on my car ( % -25.00) It has been an absolute nightmare every time ( % 20.00) It takes weeks to get them to approve the repair that is clearly covered in the contract ( % 10.00) I have had to rent a car for over weeks ( % 0.00) They offer car rental reimbursement on repairs that take over hours ( % 0.00) However if it takes them weeks to authorize the repair that only takes hours they don't reimburse you for it ( % 0.00) They argue what parts they cover, refuse to cover ones clearly listed until you fight with them, then refuse to cover the necessary labor to replace the part ( % 5.00) Calling customer service is pointless ( % -25.00) The most recent resolution we were given was to cancel the contract ( % 25.00) That was after talking to different people and getting completely different amounts and information from each ( % 0.00) The repair shops have expressed how hard it is to deal with them also ( % -29.17) I have paid out more in rental cars, monthly dues and sheer frustration than I would if I just paid for the repair to a dealership directly ( % 20.00) Avoid Carshield!! Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I needed a new date for payment ( % 13.64) Is there is a payment due? Can you still take auto payment withdrawal ( % -12.50) The girl was very helpful with my requests ( % 20.00) I am on a fixed income ( % 10.00) That comes on the rd ( % 0.00) So she was happy to give me an extension ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , Awesome ( % 100.00) Kudos to Sierra ( % 0.00) Her Customer Service skills were exemplary!!! She literally made my day ( % 0.00) All my questions were answered with friendly and knowledgeable responses ( % 37.50) This is my first claim, and I'm hoping that when it's time to pick my car up, it will be as pleasant as my call ( % 49.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , Car Shield was quick in taking care of getting my van repaired ( % 33.33) It is very comforting to know I don't have to panic when something goes wrong ( % -15.00) The cost of getting Car Shield is reasonable and I can afford it ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I am trying to get to look at my policy ( % 0.00) ( % 0.00) ( % 0.00) I once again haven't been able to even see my policy yet! When I spoke with the agents they were very professional and very helpful! I have absolutely nothing against them ( % 30.13) DON'T LIKE THIS POLICY! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , The dealership took care of everything ( % 0.00) I was not involved in the initiation of service but was thankful I had such good coverage ( % 35.00) I would recommend Carshield to anyone ( % 0.00) The repairs were done well and I have no complaints ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , Achieved a COVID- extension and reduction in rate ( % 0.00) Reduced my rate from $ to $ and extended my February th payment to March st ( % 0.00) Another payment will be due March th to catch up ( % -12.50) I thought I would have to cancel my policy, but this allowed me to keep my policy ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , The customer service person that I had contact with very helpful, and knowledgeable as to what I needed to do for my accounts, and it was very pleasant to work with her ( % 57.67) If this lady ever needs a recommendation for anything call me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I had a pleasant experience ( % 73.33) Everyone was pleasant and helpful ( % 73.33) I appreciated everyone making sure I understood everything ( % 35.00) If I had a question I was sent to someone who could help me ( % 0.00) I am glad I was able to get this coverage ( % 50.00) We are on a fixed income so major repairs are very hard to cover ( % -7.22) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I'm writing to you to let you know about the superb experience I had with you all ( % 100.00) Please, keep up with this great work you all display and continue to excel with this exceptional service ( % 73.33) ( % 0.00) ( % 0.00) This is a excellent example of a leader in the field in service to the American people ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , Kimberly was extremely helpful following my call about canceling my service ( % -6.25) She was able to provide a major discount on service ( % 28.13) So far, Car Shield appears to be a great value and I am glad to retain coverage at least for the time being ( % 27.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , Internal failure ( % -15.83) The door lock was making noise and had to be replaced ( % 0.00) I did not know if this was covered so I contacted the office and was told that it was covered ( % 0.00) I went to the garage in Opelousas and was told that I could get the work done within hours ( % 0.00) I took the vehicle in and work was completed within minutes ( % 0.00) I was told that I was going to save money doing this so I did it ( % 0.00) I must admit that I am very satisfied ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , Lincoln dealer opened claim on Jan , ( % 0.00) So far today, Feb , , I have had only one call from CarShield to which I responded with the documents they requested on Jan ( % 5.00) ( % 0.00) On Feb , I called to determine the status of my claim, spoke with two people and ultimately was told a third person was to review the "part replaced" and I would hear from that person yesterday, which I did not ( % 0.00) This vehicle is my only one, I paid the dealer on Jan , for the car repair to get my vehicle back operational and to me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I’ll give J my representative who help me today a high ( % 16.00) He’s an exceptional young man, very honest, very knowledgeable, very professional and very patient with me ( % 34.61) He (Jay) answered every question I had for hi, thanks J ( % 20.00) Please be and stay safe ( % 50.00) Have a blessed day ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , They always aim to get customers the greatest affordable rates ( % 100.00) They are committed to making sure customers are satisfied with their coverage and policies ( % 50.00) I will be staying with this company for a very long time ( % -6.50) ( % 0.00) and hope that others will choose CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , The conversation and description of products was well explained and easy to follow ( % 43.33) I wish that the products provided were a little less expensive but the cost is understandable ( % -28.47) Overall, I was extremely satisfied with the experience and it moved along with ease ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , Your Representative was very Friendly and helpful ( % 48.75) Thank you so much ( % 20.00) I am very happy and I don’t have anything Else ( % 100.00) I am very happy with CarShield and I will recommend to my family and friends and that’s all ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , No Matter if I tried to Download to Print from the APP or Confirmation I was not able to get the contract to come up ( % -25.00) I tried to print from the APP/EMAIL/DESKTOP and none of them would pull up ( % 0.00) I called and she sent me a copy via Mail ( % 0.00) Thank you ( % 0.00) Stephanie ** ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , First time calling ( % 25.00) The promptness and great customer servicing and the ease of understanding was fantastic ( % 60.00) Looking forward to seeing how well my Silver Coverage Plan comes into play when needed ( % 0.00) Can not comment on how well the coverage works ( % 0.00) I signed on in January ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I call for my car to be tow to a shop today ( % 0.00) I talked with a young lady ( % 10.00) Sorry I don't remember her name but she was really nice and helpful to me ( % 5.00) She found me a tow within a hour of my call ( % 0.00) Thank you CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , Still waiting for your decision on a salvage title too much Chevy Silverado ( % 20.00) I'm just still waiting ( % 0.00) I'm hopeful that things will work out and we don't have to cancel this policy ( % 0.00) I would love to continue my policy so that I can be able to take my vehicle in ( % 50.00) Call me and let me know ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I'm a college student and I have jobs I need transportation to, but here I am weeks later and they are taking forever to service my car ( % 0.00) NOT SATISFIED! I pay just like everyone else ( % -31.25) I expect it to be done in a timely fashion ( % 0.00) My axle falls right under the gold package which I pay for ( % 28.57) I don’t see why it takes weeks to review ( % 0.00) And I’ve yet be accepted for my rental I was promised ( % 0.00) I’ve in total missed classes and called out of work days ( % 0.00) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , My Transmission was fixed and I'm satisfied with the way CarSheild handled everything ( % 30.00) They made sure my Yukon was handled well and fixed in a timely manner ( % 30.00) Thank you guys for jumping right to work and doing a great job ( % 54.29) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , Great customer Service!! Have already Referred friends and family members and they all have your insurance now! The representative I Had was the best and and very understanding knowing I have a fixed income ( % 57.50) Thank you ( % 0.00) Mitchell ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , Paid off my contract on // ( % 0.00) Called to make sure that there would be no other automatic payments charged to my VISA card as it's easier to stop them ahead of time than it is to get the money back after the fact ( % 18.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , Making sure to follow up with me ( % 50.00) Checking to see my service receipts have arrived ( % 0.00) He listened to me and treated with in a professional matter ( % 10.00) When I called before calling Gage I was getting the runaround ( % 0.00) Gage listened to what I had to say ( % 0.00) I was so frustrated when all the other people reached out to me asking for me to fax or email all my service receipts ( % -41.25) The service man Bobby ** at Tommy Vaughn Ford has always taken care of me ( % 0.00) Everyone else I spoke to just didn't listen that I have only had the SUV repaired at this one place ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , Calling to find out when my January payment was going to be taken out of my account ( % 0.00) Thought maybe it had been overlooked and I didn't want two payments coming out at the same time ( % 0.00) I have been very satisfied with the service I have received with Car Shield and would recommend them to any of my friends ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I had questions about the contract which were all answered satisfactory ( % 0.00) I called several times and always received a helpful response to my question ( % 0.00) I will put my car in the repair shop tomorrow and see how the contract works, Thanks for asking ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , The representative was very professional and helpful ( % 13.00) She answered all of my questions ( % 0.00) I would recommend your company and this rep to all of my friends ( % 0.00) I hope to never need to use your services, but if needed, it is good to know you all are there for me ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , My husband had bought an older vehicle and we didn't know if it could be covered ( % 16.67) Nancy was kind enough to run the miles and year to see if the truck could be added ( % 30.00) Also changing payment, canceling one card and replacing with another ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , Just as I said I'm glad to have CarShield ( % 50.00) I didn't have to use it but I have it in case something goes wrong with my car ( % -50.00) I would and recommend CarShield to my family and friends and suggest that everyone needs to have CarShield 'cause you never know what will happen with your car and you want to be protected when it comes down to your car ( % -15.56) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , Overall experience was positive ( % 11.36) A little slow approving my motorcycle repair, but I attributed that to the person not fully understanding motorcycle repairs ( % -24.38) But he did eventually approved my claim ( % 0.00) At this point in my dealings with Carshield, I would recommend the service to family and friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , Wanted to use non factory parts - had to go around and around with them - the car dealership even had to get involved and had trouble with them ( % -20.00) Finally after much negotiating the car dealership was able to use the factory part but we had to pay for the difference ( % 23.33) I would not recommend CarShield to anyone as they never disclosed that they provide refurbished parts ( % 0.00) It is simply not full disclosure and I repeat it's not what we were told when we signed up ( % -17.50) Not worth the time and trouble ( % -17.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , Your customer service reps were very good ( % 91.00) Maybe I need a better explanation of what you cover or you all give the clients a list of these vendors who honor the prices and what's set forth in your policies ( % 50.00) I was told $ by you but wasn't told the things that weren't covered ( % 0.00) The shop that has my car is telling me $ ( % 0.00) Granted the dealership can be higher but it needs to be a better setup ( % 37.50) I'm not sure if I'll keep CarShield ( % -25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I joined Car Shield thru my friends to say what a great company you are ( % 80.00) I become a member and when my car broke down Car Shield denied my claim ( % -15.56) The claim adjuster Josh never returned my calls ( % 0.00) Poor customer service ( % -40.00) I liked Car Shield but not now ( % 60.00) Now my friends are questioning your company ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I am at the beginning phase of the repair ( % 0.00) The claim representative has not yet evaluated the vehicle yet in the shop ( % 0.00) The mechanic mentioned about a "deposit" but after speaking with a customer service representative I will not comply ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , The driver side controls for windows, locks & doors stopped working ( % 0.00) My mechanic put in a request regarding the work and it was completely covered by CarShield ( % 10.00) I am very satisfied with all aspects with my experience ( % 65.00) Highly recommended by me to family and friends ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , CarShield is great and l will tell my friends and family about them ( % 80.00) And also l will be with CarShield for a long time ( % -5.00) My wife love them very much too, And also my daughter do too, And my uncle in Brown Summit ( % 38.00) Have car's coverage with CarShield too ( % 0.00) Love them ( % 50.00) Thanks very much!!! ( % 35.39)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , When we called the Agent was very respectful and very helpful ( % 42.50) We believe this is the best insurance we could buy ( % 100.00) He went through everything involved in this policy ( % 0.00) He was very informative ( % 20.00) We received our plan right away so we could make a copy and be able to see exactly what we bought ( % 34.52) Very impressed ( % 100.00) Thank you, Sandra and Garry ** ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , We are very impressed with the CarShield; however our Dealership doesn’t accept third party, so we have extended our warranty with our dealership ( % 50.00) Other than being accidentally misled that all dealerships accepted CarShield, it would have been nice ( % 23.75) Everyone we have spoken with since we discovered that it isn’t for our Car, has been very nice ( % 78.00) When I receive my refunded payment and down payment, I will definitely give CarShield stars ( % -7.78) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , My warranty on my car ran out and I was nervous about something happening so I looked into extended warranties ( % 0.00) I was pretty skeptical but CarShield has been absolutely amazing ( % 11.67) I have only been a customer for months and months ago they paid $ ( % 0.00) to replace the transfer case in my Cadillac SRX with no fight or hassle, it was so easy ( % 43.33) I also used the included roadside assistance a couple of months ago when I slid off the road and had to be winched out ( % 0.00) They paid % of the fee for the fee immediately, I didn't have to pay first and wait for reimbursement ( % 25.00) I honestly don't know what I would have done without this coverage ( % 60.00) If you are on the fence or feeling skeptical take the leap, you will not regret it! ( % -62.50)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , Even though engine won’t operate with this, they said it wasn’t covered and I had to pay ( % 0.00) Scammers ( % 0.00) Don’t waste your money on these crooks, dollars to get engine repaired and I thought I had a warranty ( % -20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , No complains whatsoever! I am completely satisfied customer! And don’t have Any problem recommending Car Shield! Car Shield is one of the best decisions I’ve ever made concerning future problems that could arise with My car! Every representative that has helped me throughout my experience were polite and efficient! ( % 59.38)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I haven't used the service yet ( % 0.00) But any questions have been answered politely ( % 0.00) If anything goes wrong with one of my vehicles, I will be able to let you know how good the coverage is ( % 23.33) But as far as being friendly, they've been great ( % 42.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , We purchased CarShield for two of our vehicles in the past months, and had one claim on one of the vehicles prior to selling the car ( % -12.50) The claim was paid quickly and the "team" at Car Shield were responsive and professional ( % 21.67) We were able to use a trusted neighborhood repair shop, which was a bonus, as well! ( % 62.50)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , Placed an order for Car Shield ( % 0.00) The associate was knowledgeable, professional, and people friendly ( % 23.75) What Questions I had were explained ( % 0.00) I felt very reassuring that I had made the right choice to purchase Car Shield ( % 24.29) I am positive when something happens to my vehicle, that I can be reassured that Services will be rendered ( % 22.73) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , Everything went great ( % 80.00) No problem ( % 0.00) Work was excellent and I appreciate Car Shield ( % 100.00) Take care of my repairs that was need on my car ( % 0.00) Excellent service ( % 100.00) No complaints ( % 0.00) Very satisfied ( % 65.00) All repaired car run great ( % 80.00) Very happy with service ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I researched car warranty programs and went with CarShield after reviewing coverage, deductibles and other reviews ( % -12.50) Watch out ( % 0.00) My turbo went out and they only covered / of the $, costs ( % 0.00) Their coverage for the engine and drivetrain doesn't cover everything despite what is in writing ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , Breanna and Kelsi at American Auto Shield helped me get info to process my claim ( % 0.00) Kianna and CarShield got me a new claims adjuster after being ignored ( % 13.64) I want to Thank All these ladies for helping me and explaining so much ( % 20.00) An email has been sent w all records needed ( % 0.00) Thank you so much ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , My car broke down ( % -15.56) It cost me $ for coil packs on cylinders ( % 0.00) Not covered by CarShield ( % 0.00) My car broke down ( % -15.56) Short on the wiring $ ( % 0.00) Not covered by carshield ( % 0.00) I paid $ a month for full coverage ( % 35.00) $ each year for coverage and nothing was paid for by car shield ( % 0.00) Transmission went out at miles ( % 0.00) Not covered by car shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I should be able to do add on and I thought that you guys over covers everything well ( % 50.00) I just needed a censor and Honda called Carshield and they were told that what my car coverage doesn't pay for that ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I called to see steps needed to get my transmission replaced ( % 0.00) The customer service representative was very helpful ( % 20.00) Now I hope the Claims administrator is as helpful ( % 0.00) I will be calling them at this time and hope to get the same excellent service ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , Was initially thinking about this program for some time ( % 0.00) Was thinking my car may be too old and mileage just over k ( % 10.00) Was I surprised to find out I could get coverage with the gold plan that would cover all major items and labor ( % 8.13) And I was given a deductible of only $ ( % 0.00) Now I really have peace of mind when I have to go out for food errands ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , Some confusion with exactly what I have covered as when I set it up, some things not explained; I do not have a packet of info from Car Shield nor a card to keep in my wallet for reference ( % 25.00) In a panic I did not know I had to call for authorization prior to getting car towed ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I have not had any experience with Car Shield outside of my enrollment in the latter part of January, ( % 0.00) The Service Rep did a good job explaining things once I let him know I needed him to do for me ( % 70.00) I am having a contract sent to my door for reference and to carry in vehicle ( % 0.00) There are too many different telephone numbers to call for different matters ( % 16.67) The company should give a card to customers, instead of relying solely on the phone ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , Very pleasant young lady helped me and provided me the information and resolution I needed ( % 52.67) I would recommend to anyone needing a car warranty ( % 0.00) It did not help me since the vehicle already had a warranty when I purchased it, ( % 0.00) It was under the manufacturer's warranty yet ( % 0.00) I would recommend Carshield to most people ( % 50.00) If only they would get rid of the Ice T dude who is a Trump supporter ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I am very satisfied with the Car Shield team, in how they work with the dealers, I didn't have to do a thing, everything was taken care of ( % 65.00) Thank You so much for all your help ( % 20.00) I appreciate the quality of the work that was done ( % 0.00) And the fact that they gave me a courtesy car to use to continue to work ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I did not have a hard time with CarShield! I am sure CarShield will work out fine ( % 18.40) I trust the name ( % 0.00) I have heard about how well this company is ( % 0.00) I do not have to say or type more ( % 50.00) Try it for yourself! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , It’s been six weeks now and nothing done to update my mileage for my account ( % 0.00) They suck!!!! I’ve called and talk to different people ( % 0.00) I’ve sent numerous emails and nothings done yet after six weeks ( % 0.00) This is a big joke this company ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I recently purchased coverage from CarShield ( % 0.00) My vehicle's cluster module went out after days and over miles ( % 0.00) My speedometer, gas gauge, odometer and rpm stopped working ( % 0.00) This is a safety issue ( % 0.00) If I have no idea how fast I am driving or how much fuel I have then this should be fixed and covered right? I called to see what steps did I need to do and if my coverage covered ( % 19.64) Because if not, I wanted to cancel my account ( % 0.00) They had already drafted my account on the th day ( % 0.00) They counted the day I called and got service which was late at night and I was not going to be driving ( % -30.00) I read over my contract and seen that electrical was not covered ( % 0.00) I called to cancel ( % 0.00) They then lowered my rate because they could not reimburse me ( % 0.00) I agreed ( % 0.00) But then called back to cancel the service because it was pointless ( % -12.50) ( % 0.00) They told me to get a diagnostic and then they'll know if I would be reimbursed or not ( % 0.00) I went ahead and spent the money I didn't have and submitted it to American Car Shield ( % -5.00) The next day I received a call telling me that it is not covered ( % 0.00) I called again to cancel my coverage and wanted to get a reimbursement ( % 0.00) I knew that I had to "eat" the diagnostic but hopefully make it up with getting my refund for canceling ( % 0.00) They were very nice and tried to help until I went to the supervisor who just said that they couldn't do anything and that they were the highest that a customer could go ( % 78.00) I told them that it is not cool that I could have had my reimbursement the day prior but instead I had to wait until my refund period was past the days ( % -14.17) They told me that the day prior was days ( % 0.00) That means they counted a day that didn't really count ( % 20.00) All in all I lost out almost $ which I did not even have just to not have any results or help ( % 0.00) This company, not the customer service representatives, but this company rather take your money than help you out ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I lost two days pay waiting on your adjusters to okay my claim to have my car repaired ( % 50.00) I feel like it shouldn't take days to approve a claim ( % 0.00) If somehow CarShield can improve on that aspect of your coverage it would be wonderful to me ( % 100.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , Everyone was polite and helpful ( % 0.00) I will recommend this to family and friends ( % 0.00) I'm happy with all they would take care if my car will be in default ( % 80.00) My payment will only be $ ( % 0.00) out of pocket ( % 0.00) Happy how all agents were knowledgeable ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , My experience with CarShield has been good so far, but it's really too soon to say ( % 33.33) I was pleased with my interaction with your representative named Tanesha ( % 50.00) Once I receive your booklet and have a chance to read it over, I'll be in a better position to talk about my experience ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , No one inform me about anything via email or by phone ( % 0.00) Of course if I call Car Shield or the car repair place (AAA-Auto Care Plus) ( % 0.00) My car is still in the shop and it has been there for three weeks ( % 0.00) Still not repaired ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , Purchased a contract with Car Shield based on your promise announced in your commercials ( % 0.00) BUT reality was unclear ( % 0.00) Didn't realize you would ONLY pay for repairs, and I would have to pay unforeseeable out-of-pocket labor costs, PLUS find a qualified car repair shop that accepts Car Shield first ( % 12.50) My husband and I are very busy, but this method doubles our workload ( % 13.00) (We live in an area with limited qualified car shops ( % 3.25) ) Because of COVID, I am currently unemployed and can no longer afford your monthly deductions from my account ( % 0.00) Your customer service reps tried to save my account, and I appreciate their efforts ( % 0.00) But I don't have the time nor money to continue to find a qualified car repair shop AND to pay you and the car repair shop for labor, too ( % 0.00) Therefore, I have no other choice but to CANCEL my account with Car Shield ( % 6.25) Please inform MEPCO to stop deductions from my account ( % 0.00) I really hope you re-engineer your business model to protect your reputation and ensure long-term sustainability ( % 20.00) Since I have more than years of BC and BB marketing experience, let me know if I can help you in anyway ( % 50.00) Thank you ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I had Car warranty from one other companies On one of my other cars ( % -12.50) They refused to pay a claim because it was fair wear and tear ( % 70.00) You know normal driving ( % 15.00) So I would recommend Car Shield to everybody ( % 0.00) With car shield there is no contract If you want to cancel ( % 0.00) The other companies want a contract ( % -12.50) If you want to cancel it takes an act of Congress to do it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I have the Diamond W Elite warranty ( % 0.00) I have a booklet that explains all the parts that are covered ( % 0.00) I have a repair on a covered part that has not bee negated by any of the listed exclusions ( % 0.00) The repair facility has been waiting for literally WEEKS for CarShield to approve the repair ( % 0.00) They are forcing me and the shop to jump through hoops in the hopes that we will give up and they will not have to do what they are contractually obligated to do ( % 0.00) I had really high hopes when the sign up process was so easy, but now cannot imagine how I could be more disappointed in their service ( % 8.58) Having my car in pieces for weeks while they play games is completely unacceptable ( % 10.00) Would NOT recommend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , During the sales call, I was lead to believe that the entire drivetrain including the clutch was covered ( % 0.00) A year or so later, my clutch starts slipping and I call and I'm told it's covered ( % -5.00) Then I take it to my mechanic and he is told it is not covered ( % 0.00) I am refunded one month's fee ( % 0.00) I would NEVER do this again ( % 0.00) I feel completely ripped off ( % 10.00) I was told that extended warranties were a rip off ( % 0.00) My fault for not listening ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , Just more contact would be nice ( % 55.00) My car has been in the shop for a couple of weeks and then inspector just came out today ( % 0.00) I just would like to have my vehicle back because I'm at this point in my rd week of renting a vehicle to get back and forth ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , Very good experience dealing with Alexis regarding the cost of my program and other key points ( % 26.17) She was very prompt and courteous when we were chatting ( % 40.00) She sounded very professional and was courteous to me an ole buzzard who has retired ( % 36.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I'm a new customer as of February th however, I had not received my contract information via email ( % 13.64) Carlos was very helpful in resending my contract to a new email address as well as requested a paper copy be sent to my home address ( % 16.82) Additionally, he confirmed my contact information was correct and the email address updated ( % 40.00) Thanks for your assistance ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , Wasn't quite what we expected as far as coverage, car rental etc ( % 0.00) We have nothing else to write, it was just a back and forth, back and forth conversation in getting our car fixed ( % 3.33) What did you pay on the car rental? It took three days ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , We had a great experience and we thank you for being there for all of us ( % 80.00) We will give all friends a fine recommendation ( % 41.67) Please teach other business how to act ( % -12.50) We would have a better world to live in ( % 31.82) Thank you again ( % 0.00) Donald ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , Great customer service ( % 80.00) Great price and gave me peace of mind when at home or traveling ( % 80.00) The person I talked to answered all my questions and gave me information I didn't think of ( % 0.00) I will definitely be telling others about your company and great customer service ( % 40.00) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I began having engine problems and I took my vehicle to Audi for diagnostics ( % 0.00) Audi has a TSP method that is used to discover mechanical issues ( % 0.00) Carshield isn’t accepting the TSP test results presented by Audi El Paso ( % 0.00) This TSP method is well known throughout the industry and is very effective ( % 78.00) We live in an age of technology and the methods used by these technologies are very accurate and are designed to save time and money ( % 32.82) Carshield wants to have the entire engine removed just to get a visual of the results already proven by a more advanced TSP method ( % 22.00) And all this to be done at the cost of the customer, wow such great customer service this is ( % 30.00) With this being said ( % 0.00) I’m a disabled veteran with a spouse on Active duty ( % -11.11) I would expect better service and cooperation at least for those who have and really do provide a “SHIELD" ( % 13.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , It was smooth but I would’ve liked it more if I didn’t have to pay $ of my own money to fix my car ( % 52.50) Seems like I should have paid and been done ( % 0.00) Since I’ve have the cover for so long and paid so much into it and this is my first claim ( % 13.33) If I saved a month and insured myself that way it would be cheaper ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I had to change my auto pay card # due to fraudulent activity in my bank account ( % -12.50) Young lady was very helpful and knowledgeable ( % 15.00) Took my information in a matter of a few minutes ( % -20.00) Representative was very nice and pleasant to talk to ( % 75.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , Any time I took my vehicle to get fix nothing cover ( % 0.00) I’m getting tire of this situation ( % 0.00) I call they said to please send in my papers work ( % 0.00) If you guys can reimburse here I sending in the Paper work ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , Updated on //: Car Shield is a scam ( % 0.00) You buy your warranty from Car Shield but when you need your car fixed you deal with American Auto Shield ( % 5.00) They are hard to get in touch ( % -29.17) They give you little information ( % -18.75) My truck was in the repair shop for / weeks ( % 0.00) The shop had to call American times half the time leaving messages ( % -8.33) I personally had to call American Shield times ( % 0.00) I have a record of the calls to American Shield ( % 0.00) American Shield called me once ( % 0.00) The warranty I bought was for engine transmission, differentials, transfer case but when I needed to have them fix my engine they would only pay labor, no engine, no gaskets, no head that they say they covered ( % 0.00) I canceled my contract ( % 0.00) I wish I had spent time checking them out more ( % 20.00) If you check out Car Shield there are so many reviews that are so negative ( % 10.00) The list goes on ( % 0.00) Don’t waste your money ( % -20.00) There are so many other companies to deal with ( % 18.75) They have great commercials ( % 80.00) All lies ( % 0.00) Do not trust them ( % 0.00) Updated on //: The truck has been in the repair shop since // ( % 0.00) The repair shop has called American Auto Shield times ( % 0.00) Still waiting for a answer ( % 0.00) I have called times to American Auto Shield ( % 0.00) I have sent all the service records so has the repair shop ( % 0.00) If I haven’t been calling so much I don’t think I would get a answer ( % 20.00) Today is // ( % 0.00) It’s been a week ( % 0.00) The plan I have said it covered heads ( % 0.00) The car repair shop said that’s what it is ( % 0.00) I am not happy ( % -40.00) I’ll have to see what happens from here ???Original Review: My truck has been in the repair shop for a week waiting for the adjuster to approve ( % 37.50) I keep calling them ( % 0.00) Have sent service records ( % 0.00) The repair shop keeps calling them ( % 0.00) This is becoming a joke ( % 45.00) I don’t know what to do ( % 0.00) I paid for the warranty ( % 0.00) They sure move slow ( % 10.00) I hope tomorrow they will approve ( % 0.00) // ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , My car is having issues with transmission which is cover in my contract ( % 0.00) It’s been nearly two weeks in shop and no accountability on CarShield addressing the issues ( % 10.00) Instead I’m getting the run around ( % 0.00) I feel as though CarShield is a scam and I’m about ready to report this because they’re not honoring the contract ( % 20.00) Nobody communicating but myself and getting the same story/lies ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I was told that you guys would cover my serpentine belt as well as the tensioner ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) It was all lies ( % 0.00) Please make sure that customer service, knows what they are talking about before giving you false information ( % 5.00) ( % 0.00) ( % 0.00) ( % 0.00) I was left to pay for my or car services ( % 0.00) Thanks ( % 20.00) Got nothing!!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , When I signed up didn't have cash on hand so I set payment up for payday and it went through just as planned have not needed yet but its there when I need it after grace period so I thank the person answering the phone was very helpful ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I no longer have this contract ( % 0.00) I replaced it with another contract that better suits my needs ( % 50.00) My time horizon is - years, so the long term continuous coverage in Car Shield is less important than the five-year cost ( % 6.11) During the sales process, I was a bit annoyed that it took three offers from the sales associate to get to the best price for my vehicle ( % 23.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I asked for my payment to be taken out of my bank account on -- and there was no problem with that and the representative set it up and it was done on --- ( % 0.00) I hope I never have to use it but I know if I do that everything will be took care of ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I havent had any problems, I believe I need to update my billing info ( % 0.00) I keep forgetting ( % 0.00) I'll find out more how good they are whenever ( % 60.00) I need service done on my vehicle ( % 0.00) I'll be in touch so I can update info to them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I needed to have some work done to replace my front wheel hub assemblies and valve cover gaskets ( % 0.00) Car Shield covered all repairs and we're very quick to get the process completed ( % 43.33) I would recommend Car Shield to any person that has a vehicle outside factory warranty coverage ( % 0.00) This plan has paid for itself each year I have been a customer ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Great phone call ( % 80.00) Great service!! Melva was informative, professional and personable ( % 55.00) She reviewed all the warranty details with me ( % 0.00) Ensured I understood everything covered ( % 0.00) Melva was quick to apply the multi-car discount to my account ( % 33.33) She is a definite asset to Car Shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , No experience yet ( % 0.00) Really seemed very easy and understanding ( % 38.17) Sounds like it’s gonna work perfectly ( % 100.00) Will continue to refer to friends and get as many people as possible to sign up for you guys ( % 25.00) I’m really happy ( % 80.00) I’m really hoping that wanna claim is me everything will move as fast as possible ( % 13.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , My overall experience has been awesome ( % 50.00) I have received many phone calls about extended warranty to cause my concern in contacting and confirm my service contract with CarShield to be accurate and correct ( % 45.00) I get extremely frustrated in phone calls that are expecting to be paid for nothing ( % -70.00) Thank You! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , So far I’m ready to add my other cars to my plan ( % 5.83) I’m so happy ( % 80.00) My truck went out (tranny) and I was almost discouraged when I took my vehicle to the dealer (who said CarShield drags their feet and don’t honor claims correctly) but so far the dealer was the bad party and CarShield has done everything they said they would do ( tows later) ( % -20.00) Once this issue is resolved (and at this point I am almost certain this company is real deal) I am definitely putting all my cars on my coverage with this company ( % 13.81) I might put my mom's car on it too, ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Request to activate contract ( % 0.00) Started contract last week and I had to activate the coverage ( % 0.00) Hope I don't need your service but it is good to have ( % 70.00) Are you guys reliable with no hassle ( % 0.00) I live in Alabama, do you have a local office ( % 6.82) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , The service was timely and well done ( % 0.00) ( % 0.00) ( % 0.00) I will recommend Car Shield to my friends and family!!! I've learned a lot ( % 0.00) Didn't think the service I pay for would work as good as it did ( % 70.00) I'm a satisfied customer ( % 50.00) Till we meet again ( % 0.00) I know you're always there ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Purchased a new truck and cancelled the old contract ( % 11.82) The agent was very helpful and knowledgeable ( % 20.00) I also have a contract for our car ( % 0.00) I would recommend this company to anyone, they are very trustworthy and much less expensive than the ones the auto dealers try to sell you ( % -15.56) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Some companies make it hard to change your mailing address, making you wonder if you ever should have moved ( % -29.17) Not sure how to spell her name but Shandula in MO was very helpful and fast ( % 5.00) Plus pleasant ( % 73.33) Thank her for me ( % 0.00) JR ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , The rep was very insightful as it related to our targeted needs ( % 10.00) We are definitely going to refer CarShield to friends and relatives ( % 0.00) The monthly plan that comes with the Platinum Plan is an exceptional plan along with the discounts ( % 66.67) Thank you CarShield for being in the market ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Thank you ( % 0.00) Very professional and the lady was really nice, very helpful and courteous and I appreciate it so much ( % 34.60) When I needed them they were there and when I take it in to have it repaired I just I hope they weren't there for me then ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Called with a question about when coverage started ( % 0.00) Thought you had to request one or the other days - miles or days - miles ( % -12.50) Diane explained that it was either, or and where to find it on my policy ( % 0.00) She was very helpful and friendly ( % 28.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I had to change my payment from a debit card to a debit from my checking account ( % 0.00) The only problem was that I kept getting called (at least times) about the payment after the fact ( % -15.00) The last representative Took the time to explain to me that the ACH payment took longer to process ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , The gentleman I spoke with was very helpful ( % 20.00) I thought I would receive a packet telling me all about the program, but have not received anything to date ( % 0.00) Thanks ( % 20.00) Want to use the program but have no idea what to do ( % 0.00) Please send me the needed papers ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Troy was a wonderful help in getting my car window back in place after a break-in ( % 50.00) He was prompt, polite, and communication was top notch ( % 50.00) He offered a discount to me since he needed to reschedule our original appt ( % 37.50) Thank you!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Not been able to use the Car Shield as of yet but it's a blessing to ust have it to use ( % 50.00) Thank you Victor and thank you Car Shield ( % 0.00) You have a great price that covers almost everything so for that I thank you for giving me the opportunity to have a chance fix my car with your great program ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , The persons I called to ask how and what to do for a claim were very kind and helpful ( % 78.00) The actual claim lady I spoke with was very snippy, condescending, and passive aggressive ( % 10.00) THAT was NOT a pleasant experience, otherwise I would have given it stars ( % -36.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I purchased a policy for my older Jeep ( % 16.67) We gifted the Jeep to my grandson and were worried about him running into problems he could not afford ( % 50.00) He is a student ( % 0.00) Agent was helpful in understanding the benefits ( % 0.00) Great job ( % 80.00) Easy and very quick to setup ( % 43.33) Hope using the policy is the same way ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Haven't had to use it the service yet ( % 0.00) I will know more when I have to use the warranty ( % 50.00) But Carshield seems to be a pretty reputable company according to the TV ads ( % 37.50) The monthly payments are reasonable and affordable ( % 20.00) Hopefully I won't have to use the service but at least it is there when I need it ( % -30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Person I spoke with was well experience and very helpful ( % 20.00) She represented your company well with knowledge and compassion ( % 0.00) She was soft spoken, nice and was polite ( % 35.00) She answer my question and I pleased with the outcome ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Customer service is always super good ( % 51.67) When I call always they are very kind and helpful ( % 78.00) I am very happy ( % 100.00) I made it three calls call customer service again ( % 0.00) I have another car ( % 0.00) I want to give it to the Car Shield ( % 0.00) Worry free for me ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Low pressure and informative ( % 0.00) I like the salespeople and the response time of my calls ( % 0.00) If I need service at some time in the future, I'll have a better idea of how good your warranty is ( % 40.00) I can better give a recommendation at that time to friends or relatives ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , When I called the first time to cancel the CSR was very professional and offered things for me to check before I cancelled ( % 19.00) When I bought my car they included an extended warranty ( % 0.00) I checked my warranty for my vehicle and they were the same ( % 0.00) That is the only reason I cancelled ( % 0.00) Neither of the CSR's tried to pressure me into not cancelling ( % 0.00) When my warranty expires I will most likely call Car Shield again ( % 25.00) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I recently bought a CarShield Auto Protection Plan ( % 0.00) I thought it was a fantastic deal since Mike Ditka is on their commercial ( % 20.00) Problem Number ( % 0.00) The warranty does not kick in until you reach , miles and/or days from purchase ( % 0.00) I was told coverage started after days ( % 0.00) I did not find this out until I went in for A/C service and repair - it was denied because of the day rule ( % 0.00) I didn’t meet the mileage because I only had miles and only days ( % 0.00) Long story, I did get a refund, however, it was pro-rated and they kept months of payments please let me know if you have been mislead ( % -5.00) I still want my months of payments back, that’s all I want and CarShield refuses ( % 0.00) I am open for any suggestions, maybe ABC on your side? ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Great experience thus far ( % 45.00) Pray that the entire process will be greater at the end of my server repair since this is my first usage of this program and I hope it's worth the money paid per month to continue to has this warranty ( % 26.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , My rep was very helpful and made me aware of the many saving offered through my plan ( % 31.67) I appreciate the discounts and is what helped me make my decision to join ( % 0.00) Great discounts are always good especially for seniors ( % 50.00) Thank you for great service ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Great people ( % 80.00) Great service at a transmission done then a couple of months later in AC compressor for a professional goes over everything with you, your cost, mechanics cost and what they cost out ( % 30.00) years old ( % 10.00) Dealt with a lot of things in my life ( % 0.00) Great people ( % 80.00) Great service ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Very pleased, traded off car for newer, will return when car warranty expires ( % 65.00) Never had to use Car Shield, but was glad to know I had it if needed ( % 50.00) This is a great service and I have told many people about it ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Good morning ( % 70.00) Today is //, I purchased an extended for my QX Infiniti about Months ago, the car has miles, and I thought I was cover ( % 0.00) When I got the warranty the agent told me that I was good to go ( % 70.00) Everything was cover with the exception of the regular wear and tear ( % 0.00) The engine light came on Friday // and we took the vehicle to the Infiniti dealer, I was at ease because I had Carshield ( % 40.00) The dealer call me today to let me know that Carshield (MEPCO), had denied my claim for the catalytic converter and transmission issues ( % 0.00) I am in tears ( % 0.00) I have never been so sad that I been ripped off and let Carshield do this to me, I paid $ per month for months $ ( % -50.00) (Lost) ( % 0.00) Now I have a bill for $ ( % 0.00) ( % 0.00) I am Jobless due to Covid ( % -12.50) My only income is my VA benefits ( % 0.00) Consumers please do not get Carshield ( % 0.00) This is a millionaire company and they do not care about you, they will rip you off and deny your claim in minutes ( % 0.00) I really hope you read this review and think about not getting Ripped Off ( % 20.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , My experience with Car Shield is extremely accurate at this point ( % 40.00) My car is being repaired properly ( % 0.00) I was treated very nice by customer service ( % 78.00) I will definitely recommend car shield to friends and family ( % 0.00) The coverage's very great ( % 100.00) I plan on using car shield for many many years to come ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , So far so good ( % 40.00) Everyone I talked to know their business, since day no pressure at all, they know and are able to answer any questions that I have from the sales to the end ( % 50.00) Scott my salesperson was non pressure ( % 0.00) He is the one that helped me make my decision ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , The lack of sending appropriate paperwork to file claims and the information on what is covered and what is not ( % 50.00) Please send the paperwork so I can read what is covered by my having Carshield and what's required ( % 0.00) This is way too much waiting for me ( % 20.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , CarShield provided excellent customer care for my repairs from the beginning all the way to the finished repairs ( % 100.00) I felt as though I was their only customer! It was very personal for me ( % 0.00) Thanks to everyone involved in my process ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Still trying to get my car fix so I can go back to work ( % 0.00) The longer it takes cost me ( % 0.00) It is a taxi ( % 0.00) I am home ( % 0.00) My car is still in the shop ( % 0.00) Please could I have this done so I can go back to work to make income ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Easy to get an account set up ( % 43.33) Friendly and knowledgeable staff ( % 37.50) Not pushy and offered discounted rates when I was hesitant ( % 0.00) Coverage seems more than fair for the price ( % 60.00) Quick response to questions I had after setup ( % 33.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , It seems that whenever I make a claim for a repair, the claims adjusters are very indifferent towards the repair facility, presenting a barrage of questions that appear to be asked in hopes of disqualifying the claim ( % 20.00) There's also an incredibly long wait-time to speak with a claim adjuster ( % -5.00) The combination of these things are very frustrating and makes the repair facility not want to deal with CarShield at all ( % -52.00) A claims adjuster even tried to get the repair facility to reduce their labor rate ( % 0.00) I'm sure that wouldn't be asked if it was a dealership repair facility ( % 50.00) Although the repairs were ultimately approved, I dont like having to jump through hoops to get it done ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , My claim was processed by very customer service oriented individuals ( % 20.00) My claim was processed quickly and efficiently! Even the auto shop felt that CarShield was easy to deal with ( % 42.50) From the very start I knew my claim would be handled thanks to a knowledgeable staff! ( % 22.50)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , My experience with signing up with CarShield was so pleasant ( % 73.33) My representative was Richard, and he was so polite, helpful, friendly and courteous ( % 48.75) I am so pleased that he was able to offer me the Senior discount since I am years old and living only on my Social Security check ( % 22.67) I plan to keep my current car from here on, and CarShield will make that possible ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , The phone call/experience was professional, and I appreciate the person/lady that I spoke with, concerning this particular situation ( % 13.33) Car Shield has my vote, and I've recommended your company to others, as well ( % 0.00) The people I have spoken with, are considering your company, as their extended warranty ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I had a great experience with all of you ( % 80.00) I have no job and that’s the reason I had to cancel ( % 0.00) Once I can afford it I will get Carshield back instantly ( % 0.00) Everyone has been wonderful and very understanding ( % 60.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Representative did explain everything to me and he also mentioned pretty much exactly what is covered in detail ( % 25.00) This particular representative even gave me time to think about it and we spoke again a few hours later after I called around and spoke to a few mechanics that I know ( % -5.83) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Draft date for payment was on st ( % 0.00) Which was New Year's day ( % 13.64) Consequently the computer could not recognize or adjust to differentiate, That the Holiday occurred on or near the weekend ( % 10.00) Hopefully this note will confirm that my concerns are satisfied ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , My first using my Warranty was today -- and had no problem ( % 25.00) Everything went well ( % 0.00) I was very went the mechanics ( % 20.00) They made the call to Car Shield and everything was covered ( % 0.00) Thank you car shield for being the people you said you are ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Really really Great news ( % 80.00) I thought I was having a type of Transmission problems (not the problem) Tire & traction issue, easy fix ( % 43.33) My BMW dealer has dealt with your Company with people with your extended warranty, "Easy to work with ( % 43.33) " Still relieved you have my back for Engine, Transmission, etc ( % 0.00) Thank you, Robert ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Chris ** was my first contact -- she was more than helpful/understanding -- very thorough in explanation -- very patient with this "Old Man"! She allowed me time to contact my son -- get his approval! Was contacted by another agent the next day -- his assistance was just as thorough -- got both of us in the program ( % 21.77) Looking forward to coverage/peace of mind! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I had a good talk with the customer service person but I really like to cancel it before February ( % 45.00) I know you have given me a good deal but being a senior person with a once a month income it will be hard to handle ( % 20.42) Please cancel my order ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Updated on //: Was able to upgrade my policy ( % 50.00) Customer service representative was very helpful in explaining the upgrade of the policy ( % 20.00) I would recommend Car Shield to anyone ( % 0.00) Like they say car shield cars go far and that's no joke, it's really true ( % 22.50) Thank you very much ( % 26.00) Original Review: Not working due to Covid , trying to get a plan to fit my budget ( % 21.67) I have a plan already with two vehicles ( % 0.00) I would like to get the best plan, the platinum plan, I think with an amount that will fit my low income budget ( % 46.67) Thank you very much ( % 26.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Work on our car the Ford fiesta ( % 0.00) Didn't cover the cost of labor had to pay out pocket which didn't really have ( % 20.00) Did have to repair the problem like mechanic at PAR ( % 0.00) Like to get covered for that ( % 0.00) Like two payments ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I was recently looking into Car Shield to investigate the coverage for my current vehicle and was happily surprised to see that some things are not too good to be true ( % 23.00) Thank you for some of the commercials your company airs on occasion, They were the only reason I found out that this type of insurance existed ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Thank You!! I got the Diamond Service ( % 0.00) I'm really excited to be able to get such service ( % 29.17) I feel better & safer driving my car just in case it decides to break down on me ( % 17.22) Hopefully nothing bad here happens ( % -70.00) Thanks for your time ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Product knowledge was there ( % 0.00) When I asked questions about my coverage very helpful ( % 20.00) I would recommend service to every household ( % 0.00) This provides fraud prevention and it's easier to get on with daily operations home, family, business ( % 0.00) Communism should never get a ride on any gravy train ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Pleasant and helpful ( % 73.33) The cost is a little high, the only reason I got the coverage is because it's only go up, even though I Just bought the vehicle and it's cover for Major parts of the engine and Tran ( % 0.70) for a year ( % 0.00) This Plan cover a LOT MORE ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Very knowledgeable and very helpful ( % 20.00) ( % 0.00) Polite and determined to give correct answers ( % 0.00) He even went to another avenue make sure he was giving info and even more ( % 50.00) ( % 0.00) ( % 0.00) information which helped me out tremendously ( % 33.33) ( % 0.00) ( % 0.00) Did not leave me hanging ( % 0.00) Was on his job ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , The issue I had was that I could not print my contract information from your website ( % 0.00) Using chrome, it would loop back to the main screen ( % 8.33) Becky helped me by showing me how to use the app on my phone and download the document ( % 0.00) She was great ( % 80.00) The only issue then was that had to email the document to myself, open it and save it on the PC, this was a little messy but do-able ( % -9.69) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , My experiences were always positive ( % 22.73) I never had to file a claim; however, it felt good to be worry-free in case a claim to have to be submitted ( % 70.00) I no longer own the vehicle in which coverage was had ( % 60.00) However, in the future I will again obtain CarShield coverage when my bumper to bumper coverage provided by the dealer runs out ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , For the couple months I was covered the service and price were excellent with no complaints from me ( % 100.00) Very understanding selection for me in the situation I was in ( % 20.00) Thank you very much for all your patience, I will definitely recommend CarShield to my friends and family ( % 13.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I purchased a extended warranty for my Audi A ( % 0.00) Had the warranty for a few months on the car, when I had a check engine light come on ( % 10.00) Did not drive the car, only to the Audi dealership to have the check engine serviced ( % 0.00) Audi told me the timing chain needed to be replaced ( % 0.00) So I gave Audi my information for my Carshied warranty and they took car of the rest ( % 0.00) Rented a car to go back home because the inspector needed to look at the car first ( % 12.50) CarShield sent their inspector out to do his job several days later ( % 0.00) After filing his report, CarShield asked Audi to pull the front part off the engine to reveal the timing chain and send pictures ( % 0.00) By this time my car was at the dealership for two weeks ( % 0.00) After the first week I returned the rental car because I had about $ into that ( % 25.00) Audi would call car shield or times a day trying to get my claim processed ( % 0.00) A supervisor at car shield who was handling my warranty service would say she would call Audi with the ok to fix, but then would not return calls to Audi ( % 50.00) Audi continued calling Carshield daily and wouldn’t get their authorization ( % 0.00) Most of the time Audi was put on hold and then disconnected ( % 50.00) When Audi would finally get a supervisor on the phone or they would return a call ( % 0.00) Carshield would tell Audi they need more pictures and information ( % 50.00) This went on for a month ( % 0.00) I was without my car because Carshield was give Audi and me the runaround ( % 0.00) I finally had Audi fix my car with no help from Carshield ( % 0.00) The repair to my car was $ ( % 0.00) out of pocket ( % 0.00) No car for a month ( % 0.00) Also a $ ( % 0.00) car rental bill with no reimbursement to boot ( % 0.00) Very disappointed ( % -97.50) Carshield smoke and mirror service and coverage ( % 0.00) Was going to contact my attorney to take action, but didn’t want to spend any more money on this dead end situation ( % 13.33) Thanks for nothing Carshield ( % 20.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Your order service person was very accommodating and helpful ( % 20.00) She knew how to do what I needed to have done ( % 0.00) It was comforting to communicate with someone had the power to do what was needed ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , All CSRs I talked with were very professional, courteous, knowledgeable & knew what I was needing & resolved the issue ( % 36.50) Got the money ( % 0.00) I would say CarShield is a very good buy & would recommend it to my friends ( % 91.00) If I purchase second vehicle, I will also purchase this coverage ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , If you have a question just ask CarShield ( % 0.00) Don't let you know and they are really nice people ( % 60.00) Me personally would recommend CarShield for anybody that needs an extended warranty on a new vehicle ( % 6.82) I just paid over $ because I got a Jeep Compass and I bought it brand new and my battery for the engine went out and I needed a new one and it cost me $ just for a little tiny battery ( % 2.13) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , CarShield should be held responsible for any work conducted without the authorization of the insured ( % 20.00) In order to begin the claim process, the things being asked for are irrelevant and should not be asked for ( % -50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Just joined Car Shield ( % 0.00) The associate that helped me was very helpful and professional ( % 15.00) Getting started with my enrollment was very easy and fast ( % 38.17) My fiancee has car shield and she's very pleased ( % 65.00) I am very excited to be a new member ( % 31.19) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , My experience with Car Shield has been exceptional ( % 66.67) I purchased a new car and wanted to switch my remaining balance to the new car and the representative I spoke to was knowledgeable and extremely helpful in getting my request done ( % 4.92) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I recently purchased a second vehicle for my family, (SUV) All Cash! The idea of knowing that my monthly payment, to CarShield besides insurance, is actually an investment ( % 0.00) My customer Rep was excellent and thorough with details ( % 100.00) She was Stars! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Very happy and nice agent ( % 80.00) I don't have any issues with calling and speaking with an agent ( % 0.00) They make you feel at ease ( % 0.00) They explain everything clearly and and I never feel rushed ( % 10.00) They make you feel as if your questions and concerns are important ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I would definitely recommend CarShield to my family and friends ( % 0.00) Is great protection to have ( % 80.00) Seriously I have not As of yet to use CarShield when I know they would do a terrific job on my car Is definitely ( % -11.11) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , It was great to have to customer service ( % 80.00) I called because I need to make a payment ( % 0.00) That's it ( % 0.00) The lady I talk with was very helpful and kind to me with the problem that I have ( % 40.00) Overall it was great ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Don't tell all requests ( % 0.00) I would like more information on the requirements for the miles on the vehicles been coverage ( % 50.00) I don't know what to say about your policy much more than I've already said ( % 50.00) I like your company ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I called and Car Shield did the job ( % 0.00) The service was so fast and helpful, I had no one to help ( % 20.00) Was so happy that I got Car Shield ( % 80.00) It save me so ( % 0.00) I tell everyone I see and tell them to get car shield, It a life saver ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Representative, was very professional and informative ( % 13.00) Was placed on hold while rep searched for understanding and possible resolution to said request ( % 0.00) Representative, informed that if any issue came up per request then she would give me a call back to inform me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , All seemed to go well but mechanic waited a long time for a return call from adjuster ( % -5.00) I am a senior disabled veteran and this car is my only means of transportation ( % -6.67) Thank you in advance for an expedient coverage ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I still had to pay a $ deductible ( % 0.00) Wasn’t happy with that ( % 80.00) I was under the impression my repairs were fully covered ( % 0.00) Car insurance these days is just too high ( % 16.00) I think they should allow points when you never have an extensive repair and no deductible ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Tewanna made it very easy to understand the prices the agreement, along with all the benefits that come with my package ( % 56.33) She answered all my questions with no issues ( % 0.00) I would recommend anyone to Car Shield! Thank you Tewanna for make it easy to shop with Car Shield ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Rep was very helpful and polite ( % 20.00) I appreciate the assistance given and the time the Rep spent speaking with me to get my issues resolved ( % -10.00) I will continue to use this service as well as explain how it can help other people I know ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Customer service rep was very polite and friendly ( % 28.75) Help me take care of my issues ( % 0.00) Just wonderful ( % 100.00) Got a new vehicle and didn't need the coverage on that vehicle ( % 13.64) But I am keeping coverage on my other vehicle ( % -12.50) The staff has always been great ( % 80.00) ( % 0.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Lady that I spoke to in customer service was very helpful & knowledgeable ( % 20.00) Answered all questions that I ask professionally ( % 10.00) My concern was why auto Dealerships were telling me that they didn't care to work with Car Shield because in their words "Car Shield would not pay for most claims and that they would not pay going mechanical rate" ( % 50.00) ( % 0.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Customer service and all the other people involved, including the person who went out to garage to check out our vehicle were Great, efficient and knowledgeable ( % 33.75) Would recommend Car Shield to anyone ( % 0.00) Everything was done in a timely manner ( % 0.00) All of my questions were answered ( % 0.00) No issues whatsoever ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Very helpful and I was afraid at first ( % -5.00) I had a bad experience with a different extended coverage ( % -35.00) They took my money and didn't cover me so if I feel that this isn't good for me either I will end this coverage ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I miss my payment due to my credit card was changed ( % -12.50) A rep called me to remind and I explained my situation and fully understood everything and stated I can wait until I get off work but I forgot so I get another reminder call and thank the rep so much because I forgot to call after I got off work ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I have no complaints about CarShield ( % 0.00) My experience was so positive that I will make sure family and friends if they are looking for an extended warranty that they choose CarShield ( % 36.36) Customer service has been excellent and Allyssia's service was outstanding ( % 75.00) Customer agents like her it is what makes a company shine ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Great! All was complete while I was on the phone ( % 55.00) Cira was clear in all responses and updated information given while I was on the phone ( % 10.00) I also requested a new contract be sent to me and she waited on the phone until it was received ( % 13.64) Great service ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I was very satisfied with the knowledgeable customer service ( % 65.00) They answered all my questions, and were very friendly ( % 48.75) They went over the coverage that would apply to my Nissan Rogue ( % 0.00) The customer service Representative told me to call back any time if I had any additional questions or concerns ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , They help me to put protection on my vehicles and give me peace of mind that have them protected ( % 0.00) I will tell anyone that need car protection about Car Shied ( % 0.00) They help by explaining what covers that would work for me and they explained how I could put protection on three of my vehicles ( % 0.00) And I was satisficed with what they told about the protection ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Car Shield customer service is always the best in answering any of your questions ( % 100.00) They go above and beyond! When we call they always treat you with respect ( % 0.00) They will always answer any questions you may have ( % 0.00) If you have any concerns they will tell you what to do or go about it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , It was a wonderful experience today on the phone, representative was very kind and knew everything that was needed to be done, I would recommend CARSHIELD to all my family and friends ( % 89.00) I am grateful for the the product and all that it offers ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , My interaction with CarShield was very pleasant, helpful, and resolved my desired result, i ( % 95.33) e ( % 0.00) , coverage for my car ( % 0.00) It is my opinion that CarShield is the best in its market; therefore, I want my car covered by them ( % 100.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , My service light came on and the car was brought to the dealership Courtesy in Lafayette Louisiana ( % 40.00) They would not accept my extended warranty so I paid for a diagnostic and the catalytic converter is needing to be changed for dollars ( % 0.00) I have been having two extended warrantees for a while now ( % 0.00) I was thinking the way it has been explained to me that I could bring my car or truck to any dealership or mechanic of my choosing to have the repairs done but I see that is not the case ( % 0.00) At this point I am thinking of canceling both warranties ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Ashlee deserves a raise! Best customer service conversation I can recall having ( % 100.00) An asset to your team for following reasons: helpful, friendly, kind, responsive, caring, courteous, nice, delightful, wonderful, empathetic, happy - overall, my BEST friend @ the CARSHIELD after only one convo! ( % 54.32)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I was looking for coverage for an older vehicle with low miles ( % 8.33) The product seems good and inclusive, only time will tell if it is needed and whether it is worth it ( % 33.33) With the cost of repairs these days, I'm sure it will easily pay for itself in the long run ( % 29.44) ( % 0.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , So far it's smooth as silk ( % 25.00) As with any insurance company, let's see how they handle my first claim ( % 25.00) The value is tremendous and the coverage is very broad even for a fourteen year old car ( % 17.15) I understand the premium never goes up ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Tyler was very helpful in changing our automatic payment to me paying myself ( % 20.00) I must say that it's been hectic getting this contract going ( % 0.00) Customer service is excellent ( % 100.00) It's the website and other connections that have been difficult ( % -31.25) I can log into Car Shield website but can't go any further because it keeps reading still being processed ( % 0.00) This is since January th ( % 0.00) Very irritating ( % -52.00) David ** ( % 0.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , To whom it may concern; I have been a loyal member for some time ( % 33.33) I'm still waiting on coverage for my Ford Taurus by via email ( % 0.00) It's been three weeks to a month ( % 0.00) I look forward to hearing from someone soon ( % 0.00) Thank you for your time ( % 0.00) Have a great day! ( % 100.00) Be safe!!!! ( % 100.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , My experience thus far has been good ( % 40.00) It was informative and timely ( % 0.00) I was made to feel comfortable and have the ability to reach a representative at any time ( % 40.00) The attitudes were welcoming peaceful ( % 25.00) The explanation of the policy was clear and they were ready to explain further ( % 10.00) ( % 0.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Had a great experience with Madison over at Car Shield ( % 80.00) She was kind and courteous and took the time needed to assist ( % 60.00) Great job to Madison and that Customer Service Team! I'd definitely recommend Car Shield to anyone else looking ( % 50.00) ( % 0.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , My ecu was replaced by POMOCO jeep dealership ( % 0.00) They did a nice job and It appears that your company made a good interface to make this happen ( % 65.00) I'm happy with the results and hope we don't have any more issues ( % 65.00) I know you're there if I do ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) so I sleep a little better ( % 15.63) Wayne ( % 0.00) Thanks again ( % 20.00) ( % 0.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I made a payment on Thursday //, I took my car to Christian Brother Automotive around the corner from my house on // due my van ran hot, and when I pressed the gas it wasn't getting any power ( % 4.17) I called you guys to see what was covered, the representative informed me that I made a late payment yesterday, he even stated I took my van to the shop on the same day that I made the payment without asking me when my vehicle was taken, I informed him that my van was taken to the shop today Friday, he then proceeded to tell me that my payment hadn't processed from yesterday for me to call back Monday ( % -10.00) ( % 0.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , The representative quickly pulled up my account ( % 33.33) She was very knowledgeable, answered my questions thoroughly and assured me of my coverage ( % 20.00) She went into my contact and made sure I would be covered for the hourly rate so I can be comfortable taking my vehicle to the dealership I prefer and have used ( % 45.00) Very polite and courteous ( % 40.00) She made certain all my questions were answered fully before hanging up ( % 21.43) ( % 0.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I just called in for a hypothetical question about electrical problems with my vehicle ( % 0.00) The customer service agent gave me adequate responses to my situation ( % 33.33) I was able to get with my vehicle service provider that information they need to help make a service case ( % 50.00) ( % 0.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , GINGER is the best Customer Service Rep ( % 100.00) She helped me and made sure that I was ok ( % 50.00) No matter how long it took her to take care of me, she did it ( % -5.00) She took my concerns seriously ( % -33.33) Thank you Ginger ( % 0.00) She is the ONLY REASON WHY I stayed with CarShield ( % 0.00) Otherwise, I definitely would not have stayed ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I was very happy with the care that you took with my car ( % 100.00) Car Shield took charge having my car towed to the company of my choice ( % 0.00) And Car shield towed my car a second time to Earl Brother's other shop because the first shop was too busy to take care of my car ( % 5.63) Earl brother's second shop is larger than the other one ( % -4.17) ( % 0.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I fell secure in knowing the vehicle I rely on is protected for unexpected breakdowns ( % 25.00) Although I'm might be experiencing some troubles I still must remain uncertain about rating the experience if help is need and issues are covered ( % 0.00) Thank You ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Agent was very friendly and patient; gave me information as to what was covered and how to report any problems ( % 48.75) I felt comfortable with choosing CarShield and hope that I am pleased as we go along time on a daily basis; Thank you again ( % 30.00) Rebecca ** ( % 0.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I called to change the method of my monthly payment and she was very helpful and friendly ( % 28.75) Didn't make me feel silly for calling and changing my account ( % -50.00) I have nothing else to say as I havent had to use my membership yet thankfully but feel confident if I would have to use it ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , This is a scam ( % 0.00) Horrible service and they don’t do what they promise to have a easy process and hassle free ( % -5.56) I took my car to shop and Carshield wanted me to pay the diagnostics $ upfront ( % 0.00) They couldn’t tell me if they would cover the total $ to start ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Great service ( % 80.00) Have not needed to use my warranty yet but I am sure the service will be great ( % 65.00) ( % 0.00) Called in to update my credit card information and the customer service agent was very friendly and helpful ( % 48.75) Please keep up the great service ( % 80.00) Thanks again ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I had service performed on my car on October , ( % 0.00) I provided all of the documents requested and to date //, I still do not have my reimbursement ( % 0.00) They continued to ask for information (piecemeal) and I finally gave them all of the information again and again ( % 0.00) I contacted them by email last week but have not received a response ( % 0.00) There is no excuse for this negligence ( % 2.50) I need my refund as soon as possible ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , All of my questions were answered ( % 0.00) The women I spoke with were very helpful ( % 20.00) They explained parts of the service to be provided if I had a breakdown ( % 0.00) Plus gave me the phone numbers I would need to call ( % 0.00) I appreciated their help with all my questions ( % 20.00) If they couldn’t answer my question they found someone that could ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , The company needs to do a better job at the transfer process ( % 50.00) The lady transferred my call and the guy was not sure what was going on ( % -25.00) He did recover very well and I ended up going with the warranty ( % 20.00) It seemed like a good deal ( % 70.00) ( % 0.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , They have always taken care of my claims as the contact states ( % 0.00) Awesome coverage ( % 100.00) Their customer service representatives are knowledgeable and will help you out ( % 0.00) They ask question and explain the service and make sure that you are aware of the coverage and what you may experience ( % 37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Was a pleasure dealing with her ( % 0.00) She was very knowledgeable and helpful ( % 20.00) She was able to provide the coverage I requested ( % 50.00) She informed me of the different plans that are available and I was able to chose the one that I worked best for me ( % 47.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Engine light on ( % 40.00) Was advised to return to Jiffy Lube where oil change done, have had problems since & not prior ( % 0.00) I'm a yr old widow & do not drive often, only nearby grocery or appts also within miles ( % 5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I called to update my payment method and wanted to change it to my checking account instead of using my card ( % 0.00) The lady was extremely helpful to me and I got what I wanted ( % -12.50) I used CarShield once to fix my air conditioner and my transmission ( % 0.00) They fixed both and I only had to pay the deductible ( % 5.00) ( % 0.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I called to get coverage on my new vehicle and it was seamless ( % 11.82) I have great coverage just like the last time and my rate is great ( % 53.33) I haven't had to make a claim yet but hoping that will be seamless too! ( % 12.50)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , All your commercials say only pay $ for any repair but I have to pay $ for my repair ( % 0.00) This is not what I signed up for ( % 0.00) My husband and I are on a fixed income and even coming up with that is hard ( % -9.58) So we purchased CarShield ( % 0.00) Little did we know that it wasn't true ( % 8.13) ( % 0.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Steering Assist light came on, so we called the dealership ( % 40.00) They said CarShield pays too slow, we'd have to pay upfront and get reimbursed ( % -30.00) Called another shop, they said they don't accept CarShield, try BrakeMax ( % 0.00) Called BrakeMax, they said to call CarShield and make sure we don't HAVE to go to the dealership ( % 50.00) Called the number on the CarShield letter, got transferred to American Auto Shield, they said we had the wrong contract number and to ask CarShield for a provider list ( % -25.00) CarShield said there IS no list, ask around ( % 0.00) Ron finally helped us sort things out! ( % 0.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Firestone did diagnostics on my Jeep Liberty and found out where the leaks were coming from and with the help of your inspector was able to repair the car and get it back to me in a reasonable amount of time, thank you ( % 23.33) ( % 0.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , My payments method has changed ( % 0.00) The representative was on point in getting my change done ( % 0.00) I went thru fraud with my account at my bank and the representative was alert to take down all of my changes ( % -15.56) I could not log in because of technically ( % 0.00) I am not there yet ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Dana was able to get me an approved lower rate with the same package and save the sell ( % 25.00) ( % 0.00) ( % 0.00) ( % 0.00) FOR NOW ANYWAY? I haven’t had a very good experience and I’m hopeful that moving forward that I won’t have the issues I’ve had in the order past? ( % 33.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Correcting mileage number on contract ( % 0.00) I needed my husband to return home, so I could get the mileage off of his car, and give Car Shield the proper information ( % 0.00) Once that was done, the paperwork on our contract was in perfect order ( % 100.00) Tori and I also spoke about fake (fishing) emails, I do get concerned when the email address, is not from a Car Shield email ( % -50.00) ( % 0.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Your policy is not clear and will not pay out on an electrical item that clearly should be covered ( % 2.50) I have electrical damage by the alternator and it did damage to the computer and you all will not cover the part ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , My rep was great, she gave me an option to save more money ( % 65.00) She was friendly and an able to gain my trust by having a a good conversation ( % 52.50) Her customer service was great ( % 80.00) She told me she would put me on a brief hold to check with her manager and came back with some exciting news for me ( % 10.00) ( % 0.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Was very helpful ( % 20.00) I don’t have that much to say ( % 20.00) I just needed a question answered ( % 0.00) The person I talked to was very helpful ( % 20.00) I got a letter and again ( % 0.00) Was very helpful my account is all set to use when needed ( % 20.00) Have a nice day ( % 60.00) ( % 0.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I called when my car would not start at a gas station ( % 0.00) They told me that I had roadside assistance ( % 0.00) Someone offered to jump the battery on my car and so I was able to make it home to get a new battery ( % 31.82) It was comforting to know that I could have had someone assist me if needed in that situation ( % 0.00) Thank you ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Very thorough and informative customer service representative ( % 20.00) My contract was just what l wanted ( % 0.00) I've got peace of mind knowing I've got coverage when my factory warranty expires ( % 0.00) Service prices have skyrocketed and this policy will help ease the blow of those high costs when the factory warranty expires ( % 16.00) ( % 0.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Car was damaged by Chevrolet during repair ( % 0.00) Car Shield doesn't cover the damages ( % 0.00) Was seeking help with problems with Chevrolet ( % 0.00) Car shield has no obligation to cover or help with damages ( % 0.00) However representative was very helpful and courteous during the process ( % 40.00) I have been helped by car shield in the past and I am happy with the past service I was given ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Our policy is only months old, so no warranty issues to date ( % 5.00) But felt that their representative was very professional when we signed up ( % 13.00) Feel very protected against any unforeseen car issues ( % 20.00) And that is what a warranty is supposed to do for you ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I give him Stars for resolving my concerns ( % 0.00) He listen to my needs and make things happens ( % 0.00) You need more like him ( % 50.00) He cares about his customers ( % 0.00) I have recommended Car Shield to others who have also recommended others as well ( % 0.00) Thank You! ( % 0.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Your financial institution MEPCO is a very hard website to contact someone plus MEPCO welcome letter listed for me to establish an account with them to monitor my account payments does not work--user ID and Password ( % 14.03) Try several times on my own and with representatives--did not work ( % 30.00) ( % 0.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I'm a new customer and so far you guys are great ( % 34.55) There's nothing left to say ( % 0.00) Customer service person I spoke with was informed and understood my needs ( % 0.00) They went to complete my request and there is nothing more to say about it ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I have one auto ( % 0.00) I made appt with Jeep dealer early Dec ‘ ( % 10.00) It was for -- ( % 0.00) I rented Hertz -- ( % 0.00) I returned car -- when my Jeep was ready ( % 20.00) Hertz bill was $ ( % 0.00) ( % 0.00) You paid me $ ( % 0.00) ( % 0.00) There was a delay in the approval of the work to be done ( % 0.00) I have paid you religiously every month, since ( % 0.00) This is my first claim ( % 25.00) I cannot believe this ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Called rep ( % 0.00) Told them I was going to put my truck in the shop ( % 0.00) The rep explained what to do ( % 0.00) I found a shop that was able to get me in ( % 50.00) Told them I had CarShield, They said fine ( % 41.67) Great Service, Came through for me ( % 80.00) Had fuel replaced ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Had my questions answered about getting my car looked at and fixed ( % 10.00) Also what is covered on my policy ( % 0.00) The customer service representative was really helpful and knowledgeable ( % 20.00) And gave me the best advice on what to when I was ready to take my car to the shop of my choice ( % 60.00) ( % 0.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I received a call from one of your staff while I was in my doctor's office ( % 0.00) She was more concerned about my account being one day pass due than allowing me to call her back to discuss the issue ( % 12.50) At that point, I realized that my bank had given me a new debit card and she wanted to clear things up before I got off the phone ( % 11.82) My doctor was nice enough to allow me to finish the call ( % 30.00) I called CarShield back to provide the new debit card number and got everything cleared up with another staff person ( % 6.82) ( % 0.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Very good and very helpful ( % 55.50) Now waiting to see how it works ( % 0.00) I heard it from a friend ( % 0.00) He have CarShied too and it for to be better than the dealership warranty and extension warranty so we should see ( % 50.00) So I guess I try it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I really like the experience but the electric system should be in my coverage ( % 20.00) Electrical system are part of the vehicle and need repairs also ( % 0.00) Sad no coverage plan is created ( % -50.00) The wheel bearings for the front hubs also should be covered ( % 0.00) Coverage is important for all the need replacement ( % 40.00) ( % 0.00) Thanks I hope you look over the plans, you have good remarks ( % 45.00) ( % 0.00) ( % 0.00) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I tried to sign up last Thursday (//) and the sales person would not let me off the phone ( % 0.00) She kept kept lowering the price on the "Diamond Package" and wore me down ( % -15.56) days later I was looking at all the reviews and CXL'ed right away ( % 14.29) I suggest you do the same ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I purchased a extended warranty for my Ram Laramie Longhorn ( % 0.00) The customer service was very professional ( % 13.00) I would definitely recommend Car Shield ( % 0.00) I also like that Car Shield offers % coverages ( % 10.00) Car Shield definitely offer a great package ( % 40.00) There's no comparison out there ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Great experience! Would recommend others ( % 100.00) It's good to know that there's businesses out there like Carshield that will be there for those that are in need when you think that miracles can't happen ( % 70.00) I had totally forgot about my plan until I seen the advertisement on TV ( % 0.00) Thank You CarShield!!!! ( % 0.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , It was a very relaxing experience conversation with Josh **, he was knowledgeable and friendly ( % 28.75) I was very comfortable signing up for this plan, and have mentioned this plan to others ( % 52.00) I find that anytime I contact CarShield every representative that I speak with is very helpful and my issues are taken care of right away, no being on hold just fixed ( % 19.52) ( % 0.00)
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POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Agent was very informative and helpful ( % 20.00) Sent him the information that I requested ( % 0.00) Came in a very timely manner ( % 20.00) Thank you very much period ( % 26.00) I am glad I had chosen your company to work with ( % 50.00) They are always quite helpful ( % 0.00) Thank you in advance for all your help ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , You've got a terrific team there with CarShield and I appreciate it every time they call me as I'm caring for two seniors, my parents and it's hard to find time to be timely with my payments to CarShield ( % -14.58) So thank you for your reminder calls from your collections dept ( % 0.00) They're all very courteous and helpful ( % 78.00) All your Sales, Marketing, Telemarketing and CSR's or Collections Depts Teams all deserve BIG raises or and more commissions ( % 25.00) Excellent Team - Excellent company! Thanks again CarShield! Best wishes, Eve ** South Philly PA :) ( % 75.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Professional and patient ( % 10.00) The salesman explained the benefits of the warranty ( % 0.00) It was a pleasure to have him as my sales consultant ( % 0.00) I would highly recommend him ( % 16.00) I transferred the Diamond package to another car after selling the other car which had CarShield ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Excellent tow service as I had to have my truck towed to the dealer from my garage ( % 100.00) Dealer was very helpful ( % 20.00) The tow truck driver very experienced and knowledgeable and did an excellent job getting me and my truck to where we had to go, got it in a very tight lot at the dealer ( % 58.93) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Asked about a letter I received ( % 0.00) Was handled in a very short time ( % 0.00) Was a mistake no problem ( % 0.00) The resolution was quick and easy ( % 38.33) The person who answered resolved it in minutes ( % 0.00) She was courteous and knew the details within seconds ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Experience was good ( % 70.00) I would recommend Car Shield to anybody looking for a good deal ( % 70.00) Our experience has always been good whenever we call, the people are always courteous ( % 65.00) I have not really used them yet for any repairs etc ( % -10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Have contacted Car Shield twice now asking for a hard copy of actual contract to be sent to our home address ( % -14.58) So far nothing has arrived ( % 10.00) Tho' must say, each of the reps I've spoken to were very accommodating, and nice ( % 40.00) Now still waiting for the contract, seeing I just spent $ ( % -10.00) up front for the service for the next yrs ( % 0.00) R ( % 0.00) L ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , No comment at this time ( % 0.00) Ever have done a good job with me ( % 70.00) I am very happy ( % 100.00) No other comment at this time this, ( % 6.25) This my st claim ( % 0.00) And I more than happy ( % 65.00) Customer service was good to me and person that work on my car was good to me ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , For the short time I had a good experience and I would definitely recommend my friends and family to sign up with CarShield ( % 23.33) They was willing to fix my car after days of coverage and to me that is good business ( % 47.50) Thank you car Shield ( % 0.00) When I get a new car I would definitely call you guys back to set up a new account so be looking for it to hear from you again ( % 6.82) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , CarShield Customer Service Rep ( % 0.00) Nathan, added more Brightness to my New Year, by talking to his supervisor regarding my question about senior citizens discount, as a result, he gave me both a covid relief discount, and a senior citizen discount, which brought my Gold Package from $ ( % 31.82) to $ ( % 0.00) per month, saving me $ ( % 0.00) ( % 0.00) KUDOS Nathan???? ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Just needed to know what the process was to getting my vehicle fixed ( % 10.00) Glad I called because thought I could take it to any shop, but I see that's not the case ( % 50.00) Called my th shop and have not had luck finding a vendor that accepts the CarShield plan ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Basically a lifesaver ( % 0.00) If we didn't have CarShield we wouldn't have been able to have our car repaired due to the cost ( % 18.75) The dealership was great to work with car shield to satisfy our claim ( % 80.00) I was still able to go to work because they also helped with a rental ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Your warranty is a scam ( % 0.00) I bought this warranty and when I needed work on my vehicle everything the sales person told me was lies ( % 0.00) No one mentioned that a lift to NY Jeep would result in a denial to repair ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Brandi was awesome! She was so friendly and extremely helpful with what I needed! We need more people like her in customer service ( % 42.97) :) I just signed up and so far have been happy ( % 46.67) I would recommend Car Shield to others ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Very helpful to explain my benefits and the way to processing a claim ( % 20.00) Very good in communication with the shop that's fixing my vehicle ( % 91.00) I got to see firsthand the value of having a CarShield policy ( % 0.00) It gives me peace of mind ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , My experience was very good and handled with courtesy and professionalism ( % 91.00) After an unfortunate mishap with starting the introductory process the issue was resolved very quickly allowing me to obtain the coverage I desired at the same original price I was first quoted ( % 9.31) Thank you! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , One thing is I just got my warranty and I haven't got noticed anything ( % 0.00) But I hope it's all good for warranty and if I have any problems I hope they take care of me getting fixed with my car and I sure thank you ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Great great people ( % 80.00) Made me feel very comfortable and like family I didn't feel that I was being scammed ( % 52.00) I felt as if they were talking to me with a warm family smile over the phone ( % 45.00) I told several of my work employees about CarShield ( % 0.00) Hopefully they will join as well as I did ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Am very disappointed in coverage with Car Shield ( % -97.50) Anticipated when I purchased the Warranty it cost too much and not able to pay too much longer ( % 5.00) OK my suggestions are you going to get me a different price for being honest? Would be wonderful if you did this suggestion ( % 52.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Very pleasant experience ( % 95.33) Very nice both gentleman ( % 78.00) Tony the st day that got me the plan and the next day I had a call with odometer reading ( % 0.00) Very satisfied with the customer service ( % 65.00) Friendly and fast and thorough ( % 28.75) Just waiting for email to let me know the exact things that gold plan covers ( % 25.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , The program will be misrepresented to you ( % 0.00) When you need to use American CarShield they will have an exclusion clause to get around paying for the repairs you need done on your car ( % 0.00) This is ONE BIG RIP OFF ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , It was quick and easy to sign up and reasonably priced ( % 32.22) It will take me a while to reach the miles before I will be able to use it ( % 50.00) Hopefully, not before then ( % 0.00) My husband had it on his older car but couldn't use it because it was struts costing over $, wouldn't be covered ( % 16.67) We used that money to buy a new car ( % 13.64) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Angela was very kind & helpful taking care of my request ( % 78.00) She listened and was considerate, went out of her way to reassure me ( % 0.00) You are very lucky to have her as a Customer Service agent ( % 43.33) Although I have only used your service once for minimal items, I feel reassured if something else would go wrong, someone would be there to help ( % -20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , My experience with Car Shield has been great, and goes without complaint ( % 25.00) It is difficult finding a Dealer that will accept Car Shield because they say Car Shield was slow in refunding their money ( % -40.00) I wish Car Shield would get their repayment department on board so that I can get service at any Nissan Dealership I patronize ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I called to inquire about adding a contract on a nd vehicle ( % 0.00) The person in the sales department was very helpful and made me aware that I could get a multi-vehicle discount ( % 22.50) This was a great discount and actually lowered the cost on both vehicles ( % 40.00) I am very happy with the service and the price! It’s a good deal ( % 85.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I updated my credit card information ( % 0.00) Kit in customer service was a big help and very polite ( % 10.00) Also, I didn't have to go through a long list of automated phony computer generated questions before I spoke with a real human ( % -2.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Both phone calls were great ( % 80.00) However the call with the sales rep was so good and explained to me so well about how this works I just had to sign up ( % 70.00) I shared with him my concerns ( % 0.00) He fixed it right away ( % 19.29) Thanks and I'm definitely recommending more friends and family ( % 23.33) I appreciate my uncle for referring me as well ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I needed to verify that my payment information was correct ( % 0.00) I'm sorry I cannot remember the rep's name but he was very friendly, warm, charismatic! Each rep that assisted with my call was very professional ( % 26.85) I would recommend Car Shield to my family and friends! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I paid for the extended warranty on my Chevy Cruze for months before I needed any assistance from it ( % 0.00) My car ran hot one day with NO WARNING at all ( % 25.00) I did not know what the problem was because I never had a problem with the car ( % 0.00) I immediately drive me and my toddler child back home and call Car Shield for a tow truck ( % 0.00) Get the car to a shop he checks it out and says there is motor damage because it ran hot ( % 25.00) It ran hot because water pump went out ( % 25.00) There was a recall on the water pump for that model car I was unaware of ( % 0.00) So I think I'm covered by Car Shield ( % 0.00) They make me and the shop owner wait weeks before giving us an answer on ice they would cover it or not because their system is down ( % -15.56) And then refused to fix it because the car ran hot! WHAT!? How else would I have known the car was having trouble ? It never gave me any other sign! Not to mention I was told I would be reimbursed for the rental car I had for weeks but DIDNT! Worse purchase I ever made ( % -10.12) I will never recommend them to anyone! If I could I would give them stars ( % 0.00) Total waste of time and money! Read full review ( % 3.33)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , With newer cars and expensive repairs once the original warranty runs out, it's nice to have Car Shield to alleviate most if not all of the cost of repairs ( % 24.38) This is the second time I've had to use Car Shield and both times it was well worth the money spent on the policy ( % 6.67) Thank you Car Shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , It was a small thing that needed Car Shield for but it was available and appreciated ( % 11.67) It was something that I had never used before and it was great to know that the service was prompt and efficient ( % 80.00) Hats off for a company that worked as the ad said it would ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Car Shield is a Fraud company, I put in a claim on my BMW X after I had a oil change and the company saw a gasket leak ( % 0.00) They gave me the service amount and the print out and ask me if I had extended warranty ( % 0.00) I said yes car shield ( % 0.00) THEY LAUGHED in a very snickering way and then said good luck with this claim ( % 53.33) CAR SHIELD do not like to pay! ( % 0.00) I chose to listen but ignore the service department person ( % 0.00) I called car shield and told them about my situation ( % 0.00) They said have BMW call them and they will take it from there ( % 0.00) And here we go the madness begins ( % 0.00) BMW called Car Shield, told them about the oil leak and the ordered a crank pressure test ( % 0.00) Neither BMW or CAR SHIELD call me or contacted me about updates on whats going on, this is day ( % 0.00) I call BMW and ask them what's going on, all this time I thought they were fixing my car ( % 0.00) GO FIGURE! BMW said to me that they sent them the test and then they wanted another test ( % 0.00) Test after test, And guess who had to pay for these test ( % 0.00) Me! $ the car shield said if they don't approve the claim I would be responsible for the test cost ( % 20.00) Day no car no resolution in sight ( % 0.00) I getting so angry now because Covid closed down my salon and I was using my car to do delivery and God knows a day missed is a day broke ( % -25.19) Day eight after going back and forth with both companies each day all day car shield never gave in, they denied the claim saying that the test was inconclusive and they need more test ( % 25.00) BMW was saying to me that there is no more test that can be done that would show them why the gaskets were leaking ( % -25.00) THEY JUST WORE OUT! This is what BMW told me ( % 0.00) I call car shield and ask them why did they deny the claim and they said to me the crank pressure test was not completed and they wont pay for the test because the claim was denied ( % 0.00) Day I got to BMW and pick up my car of course I was very angry ( % -65.00) It cost me $ ( % 0.00) I got nothing done, the same problem exists and CAR SHIELD ask my why did I drop the policy ( % 0.00) Are you kidding me? Pay another month for what ( % 0.00) I noticed that all the five star reviews that I have read not one of them said that they had any service done to the car ( % 0.00) They only thank them for good customer service ( % 35.00) I wouldn't recommend this company to my worst enemy ( % -100.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , My experience was a straightforward type of issue ( % 37.50) I asked to update my account for it was my payment date ( % 0.00) I knew my credit card had been compromise ( % 0.00) Therefore, CarShield had to be updated as well ( % 0.00) The representative was very professional and knew what had to be done ( % 13.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Water pump was leaking, replaced ram ( % 0.00) , slt outdoorsman, water pump, including gaskets for installation ( % 0.00) This problem with the water pump was found when the tow truck driver who arrived at our residence to tow our vehicle to a reputable repair shop in Las Vegas Nevada which is miles form our residence ( % 50.00) After arrival; of our vehicle at the shop, it was confirmed that our water pump was indeed leaking antifreeze ( % 40.00) After the shop fixed the fuse problem with the replacement of the tipm fuse box our water pump was replaced and we were able to get our truck back ( % 20.00) Our cooling system was properly pressure checked after said water pump replacement, and all repairs were finalized ( % 0.00) If anyone who may read this description and are in the las vegas area and or have vehicle situations, contact "Pro-Tech Trans and Auto Repair", at " Quality Court" , LV, NV Tel ( % 0.00) , contact either Gabriel or Randy, They did a great job, we are very satisfied with our outcome with the repairs done by these professional mechanics ( % 51.67) We have frequented this shop for all our vehicle repairs and replacement factory warranty parts, for many years and have always received reliable expert repairs ( % 50.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , CarShield staff was exceptionally helpful and considerate of my concerns ( % 66.67) As a senior citizen who has help several personnel positions through the years, I was most appreciative of their service ( % 36.67) You have some very good people working for you ( % 91.00) I would highly recommend your company ( % 16.00) ???❤️ ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , The reason for this call was payments were charged twice (Double payment), when my bank called me I realized it and called you and it's solved ( % 0.00) I also requested to change my billing due date to the middle of the month adjusted the billing due date (solved) ( % -8.33) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Hadn't been told I had to wait for thirty says ( % 0.00) At reinstatement time I was told that the same day waiting period still applied ( % 0.00) I thought more would be covered with that plan ( % 50.00) That was quite a bit of money to come up with thinking I was covered ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , My representative explained everything about the program to my satisfaction ( % 0.00) Agent was knowledgeable, patient, friendly and efficient ( % 37.50) As a widow on a fixed income, I feel comfortable with the payment arrangement that was offered ( % 25.00) The company also cares about senior citizens ( % 0.00) If and when I have a problem, I will see how that works out ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I have been pleasantly surprised by the amount of money Car Shield has paid in repairs ( % 10.00) I have had Car Shield for years now and it's the best warranty company I've ever had ( % 100.00) I have recommended you to all my friends and family ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Too long to settle for payment of car service ( % -5.00) I have been in a rental for weeks! I appreciate you coming by the dealership to make sure everything is in order ( % 50.00) ( % 0.00) You never know if you are being taken advantage of ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Carshield is the number one rated customer service provider in my book! I can't speak on anything else at the moment because I haven't had coverage an entire month yet, so I haven't had a chance to give their services a try yet ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I was turning around in the road, and backed into a ditch ( % 0.00) I called Car Shield for tow service, and they took great care of me ( % 80.00) I recommend Car Shield to everyone!! I have had to use your service times ( % 0.00) The first about months ago when my battery died ( % 25.00) There was no questions and they for me someone to jump start my truck and has me back on the road in no time ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , OUTSTANDING customer service!! The representative was professional and kind ( % 49.38) The coverage is phenomenal ( % 50.00) I told many friends and relatives' am definitely satisfied with my purchase on its face value ( % 50.00) Because I haven't used it yet ( % 0.00) Thank you for the availability of these plans ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , If I could give a - stars I would ( % 0.00) The only thing this company is good for is to take your monthly payment ( % 35.00) Customer service will not work with you ( % 0.00) The only thing they are trained to do is give you as much attitude as possible and transfer you so that the next rep can do the same thing ( % 4.00) I have over million followers on my Youtube channel and I will tell my horror story on there ( % 0.00) I need a new transmission for my vehicle ( % 13.64) Everything they have asked me to do including changing the Carfax I have done for them ( % 0.00) Now Carshield is refusing to pay because they do not want to pay more than $ for a transmission ( % 50.00) It does not say this in my contract that they will only pay a certain amount ( % 10.71) Trying to talk to Carshield is impossible ( % -66.67) They will only transfer you to voicemail which NO ONE will return your call back ( % 0.00) Since Carshield went back on their part of the contract I asked to get my money back and they will not do that either ( % 0.00) RIP OFF>>RIP OFF>>>RIP OFF ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , My experience was very good ( % 91.00) Both reps were very professional, knowledgeable, and good ( % 41.50) They were human--not automatons ( % 0.00) Cracked small jokes every once in a while to keep things loose ( % -16.35) Saw ad online and now I am relieved I have coverage ( % 0.00) Having nightmares of something going wrong and costing me an unaffordable fortune ( % -50.00) Coverage is affordable now ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I received an email regarding my payment being overdue ( % 0.00) It turns out that I had forgotten to update my payment info, so I called to make the payment and the service representative was very helpful in getting everything taken care of ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I'm very satisfied with the service that I got the coverage on my car ( % 65.00) It has been a long time since I have coverage on my car, and this will help me on the maintenance for it ( % -5.00) I'm going to print out the contract so I can keep on hand ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I had called on // and was to receive confirmation of change to contract pricing within days and never did ( % 0.00) Upon my call today // it was immediately taken care of by Kiera and a confirmation email was received immediately ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , No good communication at all ( % -35.00) ( % 0.00) The lady that was handling was very under professional ( % 15.00) Her name was Coleen that what she told me ( % 0.00) And when they find out that I did need a Transmission they never call to ask me ask question about anything ( % 0.00) They did give me a Control number see what I'm saying!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , The representative was very nice and courteous ( % 69.00) She took her time to explain details ( % 0.00) She did not rush me and made sure to answer any and all of my questions ( % 50.00) She was very professional ( % 13.00) She is an asset to your team ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , It was professional ( % 10.00) I received a letter saying my policy was not activated ( % 0.00) I got an email as I was told and downloaded the information ( % 0.00) Very professional and friendly service ( % 25.25) I don't know what else I can tell you, but I am pleased so far of having the additional coverage on my car ( % 30.00) Thank you very much! ( % 32.50)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , The rear passenger window was not able to raise or lower ( % -25.00) Dahl Ford looked at and decided that motor was not working and needed to be replaced ( % 0.00) Appt ( % 0.00) was made for replacement for Sat ( % 0.00) Dec ( % 0.00) th ( % 0.00) Thank you to Car Shield for your service ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Quicker response time would be great ( % 80.00) I've been waiting a whole week to get someone to go to Dodge dealership ( % 20.00) Every day they say the Inspector will be there tomorrow ( % 0.00) We are now on day and I'm without a car ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I'm disabled and I thought the payment was going through on Dec the same day I signed up / ( % -10.00) It's hard being on social security disability and losing ( % -12.92) dollars ( % 0.00) They changed the payment date ( % 0.00) I'm not in the best shape I should have read it through better ( % 75.00) Just sad to lose money I can not afford to lose ( % -50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Very professional, friendly, courteous, fast, understood my problem and did not ask me stupid questions or attempt to sell me anything ( % 10.10) Direct and to the point, sent confirmation email as promised immediately ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , When I recovered my membership I found it easy to get the coverage to have my vehicle to be repaired to where I am now capable of getting it fixed back to a proper running vehicle once again as soon as I get it to a proper repair shop this month ( % 12.22) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I was late making the payment but was able to talk to someone and she transferred me and everything was taken care of ( % 10.00) I strive to keep my policy active so that CarShield will be there when I need them ( % -13.33) Thanks again ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I would % recommend Car Shield to anyone; the protection is amazing and every time I’ve called for various reasons the people have been very friendly, helpful and professional ( % 29.69) Whenever you need them they are a friendly phone call away ( % 37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Awesome well knowledge pleasant to speak with customer service ( % 86.67) It's great to still know there some American ( % 40.00) ( % 0.00) Pride is still here for those of us that still believe in our beloved country ( % 70.00) And still care about the people and not just wanting to take your money for profit ( % 0.00) Just to leave you out in the cold not caring about helping ( % -60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I was informed that the car would be covered as long as we had purchased the extended warranty prior to the car being older than years ( % 3.89) Our car met the qualifications and should be covered in the future when we might need to repair the car ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I called to have an extended warranty placed on my Equinox ( % 0.00) I found out later that I already had an extended warranty that I took out when I purchased my vehicle ( % 0.00) Although I only had the coverage for one day CarShield did not pressure me into keeping their service ( % 0.00) When my warranty is over I will try again in about two years ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , The dealership did everything, all I have do was show my Carshield app, with everything right there ( % 28.57) It was very easy ( % 56.33) I had a leak at intake manifold seals and everything was cover ( % 0.00) All we had to pay was our deductible ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Informed CS Rep that I wanted to transfer service from one car to another car ( % 0.00) She handled the transfer w/o any problems ( % 0.00) She even gave me a mini discount for next month since I had already paid my bill for this month and she used that amount for the transfer ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , The agent was extremely helpful ( % -12.50) Answered all my questions ( % 0.00) Made the process quick and easy ( % 38.33) Was able to transfer my info from my first covered vehicle so saved us some time ( % 37.50) Was also able to give me a multi car discount ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Starter went out on my Nissan ( % 0.00) Called Car Shield ( % 0.00) The person on the line found my account immediately ( % 0.00) Told me what to do ( % 0.00) Car fixed ( % 10.00) Just like that ( % 0.00) No problems and personnel very nice ( % 78.00) Thank you so much ( % 20.00) Good service ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Excellent warranty, would recommend to anyone looking for an extended warranty for their vehicle ( % 100.00) Courteous and pleasant and knowledgeable customer service ( % 66.67) It was a pleasure talking to Alicia today ( % 0.00) I had no problems describing what I wanted and she was very knowledgeable, pleasant, and helpful ( % 46.67) I will be contacting Carshield again when I am looking for an extended warranty ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Emailed regarding needing new card to process payment ( % 13.64) Once provided was quick and professional ( % 21.67) I have submitted this once already and keep getting emails ( % 0.00) followed through in sending the receipt as requested and ensured all was well before ending the call ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , They answer all my question and they was able to help me out with payment arrangements ( % 50.00) Overall great company ( % 40.00) Highly recommended for help with service providers on vehicle with out of pocket cost and customer service is awesome ( % 58.00) Great monthly plan and also great price on deductibles ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , The First repair I had was the transfer case ( % 25.00) It took Car Shield three weeks to approve the repair ( % 0.00) Right after that transmission fluid was leaking brought it back to the shop and they said it was the fly wheel ( % 27.14) All of a sudden Car Shield came back with a decision to decline the repair in two days! Why did it take over weeks to approve a repair and days to decline ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I attempted to set up online access with the info provided by Carshield, but the system didn't recognize it ( % 0.00) My representative, Shalonda helped me download the app and set up access via my mobile device ( % 0.00) She was very helpful and an overall amazing representative ( % 26.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Expected a hassle from reading previous reviews ( % -13.33) Jessica was fantastic ( % 40.00) She gave required objections very sweetly and then handled everything perfectly ( % 72.75) Professional and very nice ( % 44.00) Didn't have the policy long enough for ratings ( % -2.50) I cancelled because we don't put more than miles a year on the vehicle and insurance wouldn't have been worth it ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I had the most pleasant young lady in the world, her name was Kelly and she was patient and Knowledgeable of her products and could answer swiftly any question that I had ( % 44.44) I own two companies and know what good customer service means when doing business, I will tell you folks at Car Shield that you have an excellent staff and your Customer service is about the best I have seen, Kelly is a Godsend and a major credit to your company ( % 67.25) Keep up the Fabulous work Carshield ( % 40.00) Sincerely,Joshua Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I was very pleased with the service I received from the Agent I spoke with ( % 65.00) The professional team was excellent in explaining how the contract works in response to my question reference the grace period to use this policy ( % 55.00) Overall Outstanding! ( % 31.25)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I called to make a payment and received a blessing when speaking with the representative ( % 0.00) She explained some of the additional benefits I had with my plan and her knowledge of the services your company offers was impressive ( % 55.00) I truly felt valued and respected throughout the call ( % 0.00) This Rep was very friendly and definitely an asset to Car Shield ( % 24.38) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Courteous ( % 60.00) ( % 0.00) ( % 0.00) Patient ( % 0.00) ( % 0.00) ( % 0.00) Informative ( % 0.00) ( % 0.00) ( % 0.00) Had one dispute ( % 0.00) They explained things clearly and extremely caring ( % -1.25) I highly recommend this company ( % 16.00) It is a coverage you wish to never need ( % 0.00) But, it can be a huge blessing if and when you do ( % 40.00) It sure was for me ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Car Shield has definitely surpassed my expectations with the service that they provide ( % 0.00) I would recommend their services to all my friends with vehicles that have come out of warranty ( % 0.00) Thank you Car Shield for all you do for your customers at a reasonable price for the coverage ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Seems lots of parts you need are not covered such as my timing chain cover and ABS control module which I would think would be covered in one of the categories ( % 0.00) Unless the timing cover has a problem caused by an internal engine failure it's not covered ( % -15.83) The ABS control module is electronic ( % 0.00) ( % 0.00) ( % 0.00) however exempt from the electronics covered ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Every step of the way, Carshield was helpful and provided clear procedural information to ensure an efficient process ( % 10.00) My only comment is that when the Transmission repairs were completed, Carshield communicated directly with mechanic shop and took care of everything ( % 5.00) ( % 0.00) ( % 0.00) nice, but I was not informed of the cost sharing/split from Carshield ( % 60.00) Instead, I learned from the mechanic shop what was agreed to or approved by Carshield ( % 0.00) That seemed a little odd to me as my contract is with CarShield and not the mechanic shop ( % -17.71) All in all, it was a great experience ( % 80.00) It was just a little peculiar to not hear from CarShield on my share of the costs and why ( % -18.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , The representative was very professional, courteous and knowledgeable!! She clearly explained the issue and went out of her way to resolve my problem!! She even offered and was able to review my account activity and review my payments ( % 43.09) THANK YOU, Ms Morgan!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , When my car failed, I had it towed to my dealership, IPAC Motors ( % -50.00) That was on / and it has been there ever since ( % 0.00) I haven't heard from Carshield since a survey was sent to my e-mail, I need to know what is going on, and if my claim will be honored like I was told when I signed with you ( % 0.00) I am very dissatisfied with my lack of service so far ( % 15.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , My experience on // was pleasant, and non frustrating ( % 16.67) The professional service agent helped me with all of my concerns ( % 10.00) He was extremely knowledgeable, patient and understanding to me and my concerns ( % -12.50) I would recommend Car Shield to all my friends and colleagues ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Today's experience with customer service was awesome ( % 100.00) Haley was super helpful, friendly and took care of my concern immediately ( % 35.42) I received the updated contract within minutes of my call and it was accurate ( % 40.00) Wished me a Happy Holidays, Merry Christmas and took care of everyone ( % 80.00) Yesterday's experience with a different customer service rep was terrible and I almost hung up on her ( % -50.00) Overbearing, loud and would talk over me instead of listening to my question to answer it ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I call customer service to see if my camera was cover, the agent said, "Yes you have the best coverage ( % 100.00) " He said, "Contact the Dealership to see if they will accept CarShield," so they did except it, checked car out ( % 0.00) Written up report, and sent it to carshield, this has been about or weeks ago ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Have not had to use the insurance yet but it's a good deal and great coverage on my car and signing up for it was very easy ( % 68.78) The price was very reasonable and the customer service representative was very helpful with all my questions ( % 23.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Service was excellent ( % 100.00) Mr ( % 0.00) ** in customer services was very knowledge in what my wife and I needed support in ( % 20.00) He explained to us what we needed to know in a way that made it simple for us to understand ( % 0.00) Yes, we have recommend CarShield to our family and friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Very polite and informative ( % 20.00) Thank you, I think we made the right choice ( % 28.57) I feel much better knowing we are backed by Car Shield ( % 50.00) ( % 0.00) I hope we never need to use your service but it's good to know you are there for us ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , For the short time I had an account with Car Shield my interactions with Customer Service was outstanding ( % 25.00) Everyone I spoke to was polite and professional, and thoroughly explain/answered all of my questions ( % 10.00) If I buy another used car I will definitely use Car Shield for my warranty ( % 0.00) Also, I recommended Car Shield to my kids and friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Your agents were very friendly ( % 48.75) Nice to talk to ( % 60.00) I didn't feel small Insignificant ( % -25.00) They told me what was going to happen And what to expect ( % 0.00) That was nice ( % 60.00) No surprises ( % 0.00) I was never so worried but they help me get over that ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I have always had a great experience when I have called CarShield to make a payment ( % 80.00) There has never been a problem ( % 0.00) The associates are always kind and courteous ( % 60.00) I look forward to when I can actually use the service ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , The cost was $, less than another company ( % -16.67) I was treated with respect ( % 0.00) The salesman was very nice ( % 78.00) I have heard only nice things about CarShield ( % 30.00) The Customer Service Agent was very nice and agreed to send us a copy of our contract immediately ( % 78.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , As previously stated I was very pleased with Delores who cancelled ( % 24.17) She was very professional, pleasant, and extremely knowledgeable ( % 24.61) She cancelled my account after I advised her that I was going to get another car ( % 0.00) However, because of the many representatives that I spoke with, and the last representative Delores ( % 25.00) I was extremely happy with the service I received ( % 80.00) Additionally, I will definitely use CarShield in the future when the need arises ( % 0.00) Thank You ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Employees are very courteous, personable and knowledgeable about policies ( % 78.00) Customer service I love it ( % 50.00) I called about my car coverage then about switching cars ( % 0.00) They are all courteous and kind ( % 60.00) I would recommend them to my friends and family ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , The representative that I spoke with was very professional ( % 13.00) Help me every way possible and answered all my questions ( % 0.00) I'm new with Carshield but it seems that just the way they represent themselves I think we will have a good future together ( % 27.88) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , My son’s job was cut back to part time and we were going to have to cancel, but the customer service fellow helped us so we could keep our account ( % 0.00) I was really happy with his help, we just had our transmission worked on and with Car Shield we didn’t have to pay as much as we thought!! Thank You!! ( % 64.41)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , i just wanted to find out some coverage issues on our Maxima! The customer service lady was very helpful and understanding ( % 20.00) She took her time and really listened to my problem, that I was presenting to her ( % 20.00) I appreciated her time and her knowledge that she expressed ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I cannot wait to see how I will be treated when I need service but from the outset when I enrolled you guys are first class the I was treated ( % 25.00) What can I say I called in when I was reminded that my payment was not received but I have auto payment and my card got lost so I had to call in and I was handled real nice ( % 90.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , EVERY THING WENT WELL ( % 0.00) Very satisfied ( % 65.00) Careal ( % 0.00) Salesmen were very good in explaining the systems ( % 91.00) I think this is what I need ( % 0.00) THANKS for advertisements, e-mails, etc ( % 20.00) THIS will give me plenty of time to buy trade cars under no pressure at all ( % 0.00) Careal ** ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , My call to Carshield today was satisfying ( % 50.00) I have fax paperwork today for the repairs that was done by Andrews ** in Brentwood, Tn ( % 0.00) Hope to hear from you soon about this matter ( % 0.00) The Repairs was satisfying ( % 50.00) I will be waiting to hear a report from you soon about this matter ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , The supervisor did a great job and I will stay with Carshield now ( % 80.00) I wish the coverage was more extensive, but I'm satisfied with how she treated me and my concerns ( % 33.33) I feel a car such as mine with less than K miles should somehow be reduced in rate cost, but then again it is years old ( % -2.22) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , All went well ( % 0.00) Thank to Corely ( % 0.00) He was a great salesperson and was very professional ( % 46.50) And I were glad that I got him on the phone problem ( % 50.00) Would had stay on the phone that long because sometimes salespeople will work your mine and I just hang up ( % -5.00) But I didn't ( % 0.00) Thank God ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I have never submitted a claim ( % 0.00) I recently had front and rear struts replaced but was not sure if it was just referred to as general maintenance or not ( % -6.67) But whenever I call CarShield I have always been treated well ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , We was cancelling the policies on both of our vehicles and our representative was very helpful, honest and caring! She took the time to listen to our story and concerns! She explained the facts to us and from that let us make up our mind as to what was best for us and we are very grateful to her and impressed by her integrity! This customer service experience was how customer service should be! We thank you and her so very much! She is the kind of employee a business owner should appreciate and value! ( % 63.04)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Had problem with my heating system and Car Shield would not pay ( % 0.00) I was out of pocket $ ( % 0.00) ( % 0.00) This is the nd time car shield has not paid ( % 0.00) The first time was with my lights and car shield would not pay ( % 25.00) I called t to discontinue my services but they gave me a deal on my monthly payments ( % 0.00) I will not stay with car shield the next time they don't pay ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I needed a battery charge and I received it with NO problems at all ( % 0.00) THE battery charged up immediately ( % 0.00) The service technician was polite and professional ( % 10.00) The only negative was the estimated time of arrival ( % -15.00) Originally it was hour then revised to hours in was the correct time of arrival ( % 37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , CarShield was there when I needed them ( % 0.00) While experiencing transmission and engine trouble ( % -20.00) AAMCO honored CarShield ( % 0.00) Had my car back the next day!!! I recommend CarShield while traveling on the highway ( % 0.00) An extended warranty is good to have ( % 70.00) Five stars for CarShield and ten the most!!!! ( % 50.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I love CarShield ( % 50.00) It is a great warranty service and everyone should have it ( % 80.00) They have great customer service and the price you pay for the warranty you cannot beat ( % 80.00) If you don’t have this warranty service then you need to get it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , After months with CarShield I still have no idea what to do if I want work doing on my car ( % 0.00) No membership card, no written details of what is covered, no information at all ( % 0.00) Not a good start! Please send me written details, A brochure and cover note would be good ( % 13.13) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Great assistance To solve my issue with the delayed transportation of the vehicle to its location where it will be used on a regular basis ( % 40.00) Thanks again! Kristina was very professional and helpful with adjusting my situation to work under my unforeseen circumstances ( % 19.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , The company saved me a lot of money ( % 0.00) I would recommend it to anyone who has no lifetime warranty on any of their vehicles ( % 0.00) I just wish they would give people that recommends them some kind of gift for advertising for them ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Just very smart, and helpful, thanks for being there for me, I might of mess up with making quick decisions and not asking for help or is there any programs to help me? This Covid got us all scared, so again I say thanks ( % 16.74) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Thanks for a great job of fixing my Mustang with a new rear end! Had no issues and paid my deductible and the rest was taken care of by a great shop ( % 49.26) CG Auto Repair in Hernando, MS ( % 0.00) They took my CarShield warranty ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , RE: Kaleyah ** ( % 0.00) • Reference Number: ** ( % 0.00) • Confirmation Number: ** ( % 0.00) • CONTRACT #: ** ( % 0.00) I called a nd time to address the "late notifications" per CarShield of which I updated twice now ( % -30.00) It appears that "the right hand doesn't know what the left hand is doing" at CarShield with my having to call twice to resolve this matter ( % 14.29) It appears that Ms ( % 0.00) Kaleyah ** may have resolved this despite the new email I received today claiming once again I am late ( % -8.18) We will see ( % 0.00) Ms ( % 0.00) ** was very empathetic the whole time spent on the phone ( % 10.00) Excellent customer skills ( % 100.00) Note: As a UNLV grad in Hotel Administration, I used to teach customer service skills to management in three hotel casinos in Las Vegas thus to say, I know good service when I see it ( % 70.00) She has my approval vote any acknowledgements you may give to your staff ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , CarShield member l feel the coverages you pay for sucks ( % -30.00) The advertisement on TV the things are different than what's allow ( % 0.00) You pay more out of pocket ( % 50.00) one example rental car they only allow $ ( % 0.00) That amount should be higher ( % 25.00) C ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I really feel Blessed having CarShield ( % 20.00) My car went from running great to loss of power when you first accelerate letting you be out in the highway in own coming traffic, a bad feeling and also found the car had a leaking water pump ( % 23.75) A large portion of the repair was covered by my plan ( % 21.43) That was a true Blessing ( % 35.00) Thank you so much ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , There was a few hiccups in the transaction, with the wrong part being sent at first which took more time to correct, but all in all I was completely satisfied ( % 11.00) They replaced the engine in my F-, which allowed me to be back on the road ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Took truck in for engine check light ( % 40.00) After diagnosis was a sensor on emissions system ( % 0.00) CarShield said they don’t cover that even though I Am covered for everything except gaskets I thought so $ ( % 0.00) later I’m back on the road again ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , No order number provided ( % 0.00) Customer service agent was knowledgeable and properly asked for future business ( % 0.00) I have not had to use services covered under our contract, however, I am comfortable that I can expect quality service ( % 40.00) Contract development was a simple process and understandable ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , The app ( % 0.00) Wasn't accurate enough about my account but the representative was both fast and decisive with a resolution ( % 20.00) I've never actually found the need to actually need CarShield to date because my cars are well maintained, they're not overused or abused ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , On // at pm I was in Brooklyn zip code, parking my car started to send a “check coolant level” message, I checked the coolant pump (after the car cool off) and I noticed the pump was empty ( % 12.50) I tried to fill it up and the liquid spell on the floor ( % 0.00) Then I called CarShield and spoke with CarShield’s emergency representative, she asked me for the location of the car and where I want to take it to? The car was at zip code and the mechanic’s zip code I choose to go to ( blocks away from the Mercedes Benz maintenance service) is zip code, after she asked me the addresses she gave me the “News”: first that her system calculated miles (which is absolutely ridiculous) cause the shortest distance is miles (local route) and the longest miles(making the whole Brooklyn and Queens round) ( % -1.67) Also by regulation the a tow truck can not take my car by highway or parkways ( % 0.00) Second and more important, CarShield does not cover tow truck service for more than $ and my miles(wrong system, wrong calculation) quote was for $ or the cheapest $, although I have to pay $ or $ out of my packet or call another company on my convenience ( % 18.00) I took the cheapest one and the driver took the local route, and charged me $ cash only (no even the $) + taxes ( % 0.00) Then today I’m waiting for the mechanic tell the diagnostic to CarShield to see if they going to approve the work ( % 0.00) I’ll be updating my review to let you know how is going! Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Car Shield has assisted me in towing my vehicle in a timely manner ( % 0.00) My vehicle arrived to the repair shop in a timely manner and the Car Shield agent acted immediately to make sure that I was taken care of ( % 50.00) I would absolutely recommend Car Shield to family and friends ( % 20.00) So far I am very pleased with Car Shield's service ( % 37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Staff was very helpful and a pleasure to talk with ( % 20.00) I would strongly recommend CarShield to anyone ( % 43.33) It makes me feel very comfortable knowing that anything that happens to my car that I can’t afford Car Shield will have my back ( % 26.00) The rates are excellent as well ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , CarShield is a scam ( % 0.00) They denied my claim because they thought I was not taking proper care of my vehicles ( % 0.00) When in fact the whole email did not get sent correctly ( % 20.00) Even once they saw all my repairs they still denied me ( % 0.00) Read reviews before purchasing CarShield because if you have slug in your “engine” like I’m a mechanic they told me they will not fix your car ( % 0.00) So don’t forget to open your engine before purchasing ( % 0.00) This coverage it’s a rip off ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I was not paid by my employer in a timely manner on my last pay day and the customer service rep helped me get the payment paid while I was on the phone with him ( % 0.00) I had to deposit the money into my account before I could make the payment and he was cool and understanding for the problem ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , The customer service rep really helped me out given my financial situation and I was able to keep my policy ( % 23.33) Being that it is Covid and I am currently unemployed, I am still able to keep my policy under my current budget ( % 16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I took my vehicle in, because the heater wasn't working correctly ( % 0.00) The dealer said it was part of the switch, and possibly the blower motor ( % 0.00) CarShield said the switch wasn't covered, and the switch must have damaged the blower motor ( % 0.00) They said that if a non covered part damages a covered part, then none of it is covered ( % 0.00) Why would the heater/ac system be covered, but not the switch that turns it on? It's just another "loop hole" for them to slip through ( % 0.00) What ever happened to doing good business and being a STAND UP company? ( % 70.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I would like to give a better review but unfortunately I have nothing good to say about my experience with Car Shield ( % 23.33) The plan that I had covered the cooling system but when it came time to replace components in the cooling system, barely anything was covered ( % 5.00) I needed the fan clutch and the thermostats replaced and they said they don’t cover those parts but they do cover others ( % 0.00) If you’re going to cover a system I would highly recommend just stating exactly what is covered instead of being broad on the coverage then deciding later ( % 11.81) The shop that I went to even told me that they have never had a claim go through for the customers and that they recommend to cancel it ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I’m happy that my pickup truck is fix in a Proper way ( % 40.00) I have a year old truck that my dad left me when he pass, so I have this truck to do my landscaping project and more ( % 20.00) Good service to all people in Car Shield ( % 70.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I was tight on cash, as a result of Covid ( % -17.86) I called to ask if I could pay either a month late, or even skip one month and pay an extra $ each month until I was caught up ( % -15.00) Not only did they agree to a payment plan, they suspended my monthly payment until March!! Great place to do business! ( % 50.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , It was a great experience calling in to get clarity on my membership and to know my mechanics will be covered when I need to use it in the future, because I was going to cancel the membership to save money on hearing gossip about this company not paying for work ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Great customer service and everything was done to my satisfaction ( % 80.00) All questions answered and never felt that anything that made me unsure about what I wanted to have done ( % 0.00) Customer service representative took time to make sure everything I wanted was done ( % 50.00) Would gladly recommend Carsheild to family and friends ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I returned a phone call about a billing concern ( % 0.00) The representative was kind, understanding and attentive ( % 50.00) I was able to have my issue taken care of quickly and professionally ( % 31.11) I'm very satisfied with my experience ( % 65.00) I wouldn't hesitate to call back again if I have future issues ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Great customer service!! Your representative alerted us to an issue with our Debit card ( % 100.00) We called our bank and resolved the issue ( % 0.00) Our Debit card put on hold due to a potential Fraud concern ( % -6.25) Our card was reactivated and our payment was completed ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Needing contract information showing the contract number and all information pertaining to it ( % 0.00) I did not know it was online until the information was given to me today, Thanks ( % 20.00) After receiving and viewing the information I am very satisfied with the contract ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , When I called the first time they needed me to put on a miles on the car in days ( % 25.00) I told them that I don't drive very much and I didn't think I was going to be able to do that so he talked to his manager and was able to extend it a little longer which helped me out a lot so I just want to say thank you for working with me on this situation ( % 26.81) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I have two car that use Car shield ( % 0.00) The Lincoln was the first ( % 25.00) They cover and got it fix and no problem ( % 0.00) Now I have my Chevy equinox and I am so glad ( % 50.00) I always have problems with the service guys because they always say they cant call or they call and never do ( % 0.00) But when they do call surprise ( % 0.00) I glad carsheild look out for me ( % 50.00) I will always use ( % 0.00) You guy are the best ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Morgan was professional and addressed my concerns in a kind and courteous manner ( % 43.33) I enjoyed talking with her and would recommend her to my friends ( % 50.00) CarShield has not disappointed me thus far ( % 23.75) It has been a pleasure working with the representatives at CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Our experience with Car Shield was always very professional and complete ( % 11.50) We have cancelled the contract listed above due to a new vehicle (lease) replacement ( % 0.38) Just awaiting completion of contract refund, thank you ( % 0.00) In the future should a contract be required I will definitely consider Car Shield ( % 0.00) Happy Holidays ( % 80.00) David Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Marcus E ( % 0.00) was like a dream ( % 0.00) ( % 0.00) ( % 0.00) something pleasant that happens rarely! He was, st, very warm and polite ( % 62.94) Respectful ( % 50.00) Professional and knowledgeable of his product ( % 10.00) Confident in what it was he was expressing to me to understand ( % 50.00) Gracious ( % 0.00) And finally, "Thankful" for my inquiry and business ( % 0.00) He made me feel at ease ( % 0.00) I felt as if he was attentive to my concerns/issues and that he was going to do his best o make sure I, my family, was cared for ( % 63.33) Customer Service Representatives like he are, again, rare and very much needed ( % 28.00) "Thank you" Marcus E ( % 0.00) for your exceptional customer service! You are very much appreciated!!Ms ( % 54.67) Stacey Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Called to get the understanding of my contract ( % 0.00) It was explained to me in detail and now my mind is completely at ease in regards to any future claims I may encounter ( % 5.00) I wholeheartedly suggest that if your car is out of warranty you check out Car Shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Very helpful and fast ( % 20.00) I would suggest it to my daughter when she need this service and to anyone that need it ( % 0.00) I find comfort in knowing I have done this and peace of mind knowing it is there if and when I should need it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I called to inquire about my coverage and to see if I would be reimbursed for an emergency repair that I made on my car ( % 0.00) I am very disappointed to learn that I wouldn't, but the customer representative that I talked to was very understanding and she helped me feel better ( % -9.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Great deal ( % 80.00) Great price ( % 80.00) Your tv commercials sold me ( % 0.00) Thank you ( % 0.00) Your customer service representative was very thorough ( % 20.00) Your contract is very clear ( % 13.00) Let's just hope I never need your services ( % 0.00) I already told two of my neighbors about your services ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Received mailer indicating my contract price was going to increase to $ ( % 0.00) ( % 0.00) Informed by Morgan to disregard as this was a promotional mailing ( % 0.00) I only have one contract with Car Shield ( % 0.00) I terminated my other contract as I traded the vehicle for a new one and a contract was no longer needed ( % 0.57) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , The experience was great ( % 80.00) Your representatives were knowledgeable and did everything they could to help me ( % 0.00) Customer service and towing are working with me ( % 0.00) The company has give their reps the tools to help the customers ( % 0.00) The transmission went out in my car ( % 0.00) Everywhere told me they didn't work with you co ( % 0.00) I got the right rep and the right business so I'm having it towed there for repair ( % 28.57) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I have spoken to four different people for three different calls and everyone was efficient and direct which I truly appreciate ( % 3.33) I am in a current position that I may have difficulty so I needed something that I could feel safe with ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Called to see what I needed to do to file a claim, also needed to know what was covered ( % 0.00) The lady went over the things covered & answered all my questions ( % 0.00) Every thing I requested was taken care of with no problems ( % 0.00) I am a new customer & didn't know the process & the lady was very helpfully in every way ( % 16.82) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , The service department had stated that they requested repair but were told it was not covered ( % 0.00) In the call with CarShield they determined that the repair shop had looked up the incorrect policy ( % 0.00) In correcting this it is now being fixed ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Haven't really had to use it yet, but it's ( % 20.00) a month covers everything ( % 0.00) My repair center looked it over and said it covers a lot and to me a month is better than a bill for like and then maybe another a short time later ( % 10.00) Rather pay it ( % 0.00) This way it's ( % 0.00) deductible, even covers computer panel with radio, and Bluetooth etc ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , The claim process is evasive and not transparent ( % 0.00) Nothing in writing and may leave me out on a limb ( % 0.00) TBC ( % 0.00) The claim consultant was not very clear ( % -3.85) I could not tell if her comments were from the Mechanic or from Carshield American Auto Shield ( % 0.00) I hope this changes ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Purchased Carshield and was sent email of confirmation and access to my printable contract ( % 0.00) Wouldn't open and I had my IT guys try several ways with no luck ( % 0.00) I was told I would get paper copy in mail and they would ask their IT guys could troubleshoot the issue ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I haven't had to use it yet ( % 0.00) Thank goodness ( % 0.00) But I feel better knowing you are there to protect me ( % 50.00) Thank you again Carol ( % 0.00) What would you like me to say ( % 0.00) I haven't had to use it yet ( % 0.00) When I do I will let you know how my experience was ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , If I had a chance to recommend Car shield to family and friends I would ( % 0.00) They are a great company ( % 80.00) They will look out for you at your worst time need ( % -100.00) If your car break down they will be there for you to fix it no matter what the circumstances are ( % -15.56) Great company ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Very Cordial and polite, and was very professional in answering my concerns, on being a new member!, And was very clear on how to use Carshield, when the time is right!, Being a new member, so many thoughts and Questions come to mind, and customer care, answer every one, clear, & calm, and it was very relaxing to talk, to someone, who came cross, as very understanding, for this, I see I made the right choice! ( % 21.39)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , When it was time to use my warranty for engine repair they have refused to honor the warranty due to mileage ( % -12.50) It has been a back and forth ( % 0.00) Needed to show my service records showing the mileage and it is still a back and forth ( % 0.00) I am still waiting to hear if they will cover the repairs minus my $ ( % -10.00) deductible ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , The representative Kiara made sure that I knew how the process worked when filing a claim ( % 50.00) So this was very helpful and cleared my fears of having to get my vehicle fixed ( % 15.00) This is one of the best services I've ever used! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Scams ( % 0.00) All of Carshield must be sued for fraudulent ( % 0.00) They will find any and all lies not to pay your claim ( % 0.00) DON'T EVER CALL THEM NOR GIVE THEM MONEY ( % 0.00) IT'S LIKE WIPING A TRASH DUMP AT THE WORLDS LARGEST ANIMALS SHELTERS ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Polite and persistent with encouraging for us to keep our policy ( % 0.00) We were ready to give up on it, but Justin encouraged us to give the plan a try ( % 20.00) So with his accurate advice (we think) we are holding on to our protection that car shield gives us ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Updated on //: I am extremely disappointed in CarShield ( % -75.00) I wouldn't recommend this to anyone and will in fact tell people not to go with your company ( % 0.00) I've heard from a couple of dealerships how terrible your service was and know I've experienced it ( % -10.00) I have your top service product and it took weeks to hear back from you if you would fix my Yukon ( % 25.00) Only to find out you wouldn't cover my transmission issues ( % 0.00) Very unsatisfied and a major waste of money ( % 2.08) I paid for your warranty and still had to pay out of pocket for repairs on my Yukon ( % 0.00) Original: I am very disappointed in the actual service I’ve paid for ( % -20.00) When I call the customer service person they are very nice but nothing gets done ( % 78.00) I have the top tier plan and my Denali is sitting in the shop for two weeks with a broken transmission ( % 5.00) No offer to get a rental car and no response from the adjuster ( % 0.00) The dealership says the Carshield doesn’t often pay for repairs ( % 0.00) They have stopped taking your warranty because of these situations ( % 0.00) I would not recommend Carshield to anyone ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Salesman told me one thing ( % 0.00) And when it came time for my first repair, things were NOT as originally explained ( % 31.25) Only when you wait for THEIR part(s) to be shipped to the repair center, can you really just pay the $ deductible ( % 3.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Kate was very helpful hearing my struggles and I hope she is bless acordingly ( % 20.00) Thank you Car shield ( % 0.00) Not only are you a big company ( % 0.00) You're a big company with a heart ( % 0.00) Prayers for you all ( % 0.00) We are pleased to be a small part of your company business ( % 12.50) Thank you so much ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I had never made a claim and didn't know how to proceed ( % 0.00) The agent on the phone had my information within seconds and helped me to get everything right ( % 28.57) I was very impressed with the customer service ( % 100.00) My particular claim was not covered, but that was clearly stated in the contract ( % 13.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I rated them a three based on the ease of purchasing the protection and the number of shops I found that will accept their warranty, including my Honda dealership ( % 0.00) I have not had to use them so I cannot rate them on anything else ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I have already given a full account earlier in full detail and not care to reiterate the ordeal once again ( % 23.33) The receptionist a woman was unprofessional and displayed no empathy ( % 0.00) Besides this the repair was made in a timely fashion so I am content with that ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Was impressed by customer service ( % 100.00) I just can't afford it right now, but will tell people about it ( % 28.57) Very knowledgeable customer service, they were very helpful and even tried to get my payment lower ( % 20.00) It's that at present time it's not feasible for me to keep it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I purchased a car July ( % 0.00) I been seeing the commercials so I decided to sign up ( % 0.00) I answer all the questions about my car even the one when they ask about the title ( % 0.00) My car was salvage ( % 0.00) Still they dropped me when I took my car to the dealership and today // I owe almost dollars to the dealer just for them to look at my car ( % 0.00) I was happy thinking I was covered and now this is just a nightmare ( % 80.00) The little money I have has to go to the car ( % -18.75) No presents, no drive to see my daughter ( % 0.00) I don't have a car today thanks to CarShield ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Experience with customer service was excellent and well explained ( % 100.00) This was my first use of your service, and was very grateful ( % 22.50) The person which helped me was very knowledgeable, she helped with all the questions that I had asked her ( % 20.00) Thank you all for the help ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , The Gentleman, and another Rep ( % 0.00) who helped me were very Polite, Patient, used customer service skills excellent ( % 60.00) The two had very good training ( % 91.00) And, the both knew the job, and I was very please of the outcome of them servicing me ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , My transmission went and CarShield works, with no problem???? They paid for everything ( % 0.00) Except what the contract says what it don't pay ( % 0.00) Had no problems ( % 0.00) Customer service was good ( % 70.00) CarShield did what they said with no problems ( % 0.00) Could take my car anywhere that I wanted it to be fixed ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I understand what is going on with my jeep and look forward to working with you and will reach out to you if needed ( % 0.00) At this time everything is fine and will look forward to working with you ( % 41.67) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Your service man called and told me what time he'd be here and was right on time ( % 28.57) I could see right away that he was very organized ( % 24.29) I did chat with him a little time making him take a little extra time but he was understanding ( % -12.50) He was extremely neat considerate ( % -12.50) Kind and professional ( % 35.00) And no charge for the whole thing ( % 20.00) Nothing ( % 0.00) I'd recommend that young man and your company to everyone ( % 10.00) I wish I could remember his name ( % 0.00) A true gentleman ( % 35.00) ( % 0.00) ( % 0.00) ( % 0.00) Jim ** ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Not satisfied with the claims department, several phone calls were dropped ( % -12.50) Spoke with representative from Car Shield and was suppose to receive a phone call from a supervisor on two occasions and never received them ( % 0.00) Receptionist are very helpful ( % 20.00) Can't say much about the rest of the company ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , CarShield provided me with excellent customer service and I would recommend family and friends to car shield ( % 100.00) I appreciate the friendly service and hospitality ( % 37.50) I’m excited about the military discount that was offered to me as a veteran ( % 9.17) I’m truly grateful for car shield provided me affordable warranty service with car shield ( % 0.00) I was forced to pay high coverage from other competitive ( % -8.83) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Joel was very helpful and knowledgeable ( % 20.00) I feel as if this is the best purchase I made all year ( % 100.00) This was a very informative and easy process ( % 31.67) I am so glad I made the call ( % 50.00) This will give my family peace of mind in the future for auto repairs and towing/rental in the event of a breakdown ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Went over reviews ( % 0.00) Things look good and unstandardized everything ( % 70.00) They was there if have any questions ( % 0.00) I can call with my questions ( % 0.00) I at this time didn't have anything else to said ( % 0.00) It'll I really get in it ( % 20.00) Hope you unstandardized that ( % 0.00) Everyone said this is good ( % 70.00) Hope they are right ( % 28.57) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Contract cancelled with no hassles and representative very responsive and helpful ( % 20.00) Explained that did not get the car had signed up for ( % 0.00) I think next time buy a car may use CarShield ( % 0.00) Thanks for your help ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I've dealt with numerous bad calls, with representatives, and every time CarShield made sure I was safe and after everything was done still called me to ensure I was good ( % 20.00) I will have CarShield for all my cars ( % 0.00) Plus recommend to friends or family ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Kelli was awesome!! Her courtesy and knowledgeable assistance was very appreciated!! I will refer my friends to check out CarShield ( % 70.31) She answered all the questions that I had and helped to calm my fears regarding what may be covered and what may not be covered ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Asked if heater repair was covered ( % 0.00) The customer service rep was very help and polite ( % 20.00) He described my coverage and told me the steps to follow when I take my car to the mechanic ( % 0.00) Also the phone number to call ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , While I had it the CarShield policy gave me a comfort that SOME unexpected problem with my car would Have been taken care of by CarShield ( % 10.00) I'm sometimes sorry I decided to sell my car but it probably was the wise thing to do ( % 10.00) Thank you Car Shield for the relatively short time I was covered by you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I hadn't received my contract papers through mail and then I noticed through email that the address was wrong ( % -50.00) I was helped by a representative and it went well ( % 0.00) So far I love the service that I am receiving ( % 30.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , After reviewing my contract it is my understanding the required repair is covered under said contract ( % 0.00) I look forward to your approval for the shop to proceed with repairs at your expense less the $ deductible ( % -16.67) This process has taken longer than I would prefer ( % 0.00) But I understand there must be check, balances and accountability ( % 0.00) Is there anything else I can do to help, and provide an expedient resolution? Wishing you and yours a Happy Thanksgiving, a blessed Christmas, and a prosperous New Year! ( % 48.52)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Description on previous page ( % -16.67) ( % 0.00) ( % 0.00) will add that I couldn’t have had a better experience ( % 50.00) Chris was very knowledgeable and answered all my questions with the highest expertise! If I have to ever call in again, I hope Chris is there to assist me! ( % 31.25)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Diagnosed as high level maintenance not covered by you ( % 16.00) Cost way more than I can afford for repairs ( % 50.00) Why don't you cover maintenance beyond normal conditions on late model vehicles? Would help people on social security and other fixed income ( % -2.83) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Great customer service ( % 80.00) I had to cancel my account and the customer service rep was very helpful and polite ( % 20.00) She tried everything she could to get me to stay but unfortunately I couldn't ( % -50.00) Would definitely recommend to friends and family ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I seen your commercial plenty of times so I finally decided to give it a try ( % 0.00) When I talked with the representative she was extremely nice and very knowledgeable ( % 40.00) I was very pleased with my payment, and coverage ( % 65.00) I would definitely recommend your company to others ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I feel extremely confident with Car Shield vehicle protection services ( % 50.00) It give me peace of mind while traveling knowing that if I was to encounter any vehicle problems that I'm not alone on the highway ( % 0.00) When you factor in the cost of vehicle repairs today you can’t go wrong with Car Shield protection plan ( % -50.00) It’s a lot of coverage for a very affordable price ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Needed to drop coverage ( % 0.00) We changed our mind on having the coverage and so I called in to drop it ( % 0.00) The people I worked with were very helpful ( % 20.00) Thanks for the help ( % 20.00) That is all I have to say about cancelling the plan ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , My customer service rep was Rebecca ( % 0.00) She was amazing ( % 60.00) She did all she could to help me ( % 0.00) With covid things are getting tight and she helped lower my payment and change the due date so we could keep our coverage ( % -15.18) My business will be staying with Carshield!!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I have had good success with CarShield ( % 50.00) Each time I have called or needed service I received positive responses ( % 22.73) I recently referred a friend who is nearing the end of a factory warranty ( % 0.00) That is how satisfied I am with CarShield ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Spoke to representative minutes confirmed active ( % 13.33) Thank you for your time ( % 0.00) It was very easy to find out and they could look me up by my phone number like they already knew who I was ( % 56.33) ( % 0.00) ( % 0.00) That's very helpful especially while you are on the road ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , My experience with CarShield wonderful ( % 100.00) I would recommend a friend or family ( % 0.00) The representative responded quickly to my need ( % 33.33) I'm satisfied with the quick service provided and answered all my question I has concerning my car problem ( % 41.67) My experience with CarShield I would tell everyone to use CarShield for their car protection ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I purchased an extended warranty for a the ago with miles And now they're not wanting to pay for the repairs even though those are the only repairs that are covered by the warranty so I have been paying for nothing ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I haven't had to use my Car Shield, but I think the price was good ( % 70.00) I will call car shield when I purchase another vehicle ( % 0.00) Customer service is always helpful when you call for anything ( % 0.00) I will recommend to anyone ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Very professional ( % 13.00) Very helpful ( % 20.00) I would recommend them to my family and friends ( % 0.00) I really do appreciate the way they handle yourselves and the waiting time is nil and therefore I was very pleased because I called them today and I'm thanking you in advance ( % 42.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I truly was thinking about dropping this service to save money on my monthly bills ( % 0.00) Your very knowledgeable, kind, not pushy sales rep went the extra mile to make me feel like a valuable customer ( % 26.67) She spent time to relay important information relevant to the make and model of my vehicle ( % 23.33) Having this information and service protection gives me a new outlook on the possibility of keeping my car for longer than I thought I possible ( % 6.82) I feel like one of those people in your commercial bragging on your product ( % 0.00) Thank you for excellent customer service ( % 100.00) I award your sales representative Gold and Platinum Stars ( % 0.00) Give that lady a bonus!!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Our Equinox was put in the shop // ( % 0.00) An adjuster went on / ( % 0.00) We are still without a car or any authorization to rent one or knowledge when a repair will be done ( % 0.00) ( % 0.00) Our experience with CarShield has been a negative one ( % -30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I had no claims so not sure how great CarShield is but I do know that customer service reps are fast and professional with helping to change credit cards and payments!!! I will rate all stars unless one day they do something that I don't like LOL ( % 34.91) Then I will change my rating ( % 0.00) So can't really say nothing about a claim issue but the rest so far haven't had any issues ( % 15.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Carlos and Ben were very helpful, professional with the service they provided ( % 15.00) I was very pleased with my experience ( % 65.00) I would recommend Car Shield to my friends and family ( % 0.00) I don't have any more words to say ( % 50.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Covers my speakers without a problem ( % 0.00) Being a retired Law enforcement officer I will definitely recommend Car Shield to my fellow brothers and sisters all over the Country ( % 0.00) ( % 0.00) Very satisfied so far so let’s keep up the good work ( % 48.33) Car Shield is # in my opinion ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I tried to cancel my order and kept getting pressure to continue my membership ( % 0.00) Person on phone kept lower the monthly payment amount and would take no for answer ( % 0.00) I was upset that they would let me pay the higher amount just because I hadn't complained ( % -2.50) I kept saying no and he wouldn't let me hang up ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I was treated with respect and thank you for all your help ( % 0.00) It was a pleasure to talk to your representative today and he answered all of my questions ( % 0.00) Thank you ( % 0.00) Thad ( % 0.00) I have nothing more to say at this time ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , When I called, I got an actual human being and not an auto attendant! I was on the phone for about seconds before a person answered ( % 8.33) When I called, I got an actual human being and not an auto attendant! I was on the phone for about seconds before a person answered ( % 8.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Joe had great people skills ( % 80.00) He lessened to my questions and answered ( % 0.00) Joe was very knowledgeable about the product and pointed out the need ( % 20.00) There was no high pressure!! Overall a good experience ( % 19.17) I will recommend your service to my friends! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Kyle ** excellent customer service ( % 100.00) Spoke clearly and explained all coverages ( % 10.00) I was hesitant to call at first thinking this is going to be a pressure to purchase however that was not the case ( % 25.00) I wouldn't hesitate to tell any friends and family that might need this kind of service ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Extremely poor follow up with the ASE Shop I use by the adjusters ( % -40.00) I called to try to get information and the woman acted like I just woke her up ( % 0.00) I WILL MOST LIKELY CANCEL THIS POLICY AS IT DID NOT PERFORM WELL!!! ( % 25.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I called to be sure I was going to be charged automatically on the due date to the card used for initial payment ( % 12.50) Agent was polite and answered all my questions ( % 0.00) I'm new, haven't had a claim yet ( % 13.64) If their claim response is as good as general customer service, it will be the best insurance I ever bought ( % 58.33) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Vary professional and polite service for a fair price ( % 40.00) Simple to do and simple to use ( % 0.00) Hope I don't have to use it anytime soon ( % 0.00) I feel much better about buying my BMW x ( % 50.00) It's a very nice car but you never know ( % 78.00) But I have this plan so I can sleep at night ( % 0.00) Ty ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Car shield was there when I really needed them ( % 20.00) Had a major sensor go out and then my transmission right after that ( % 17.41) They replaced both with new parts ( % 13.64) No used parts and I thank you for that ( % 0.00) Looks forward to your service in the future if needed ( % 0.00) Thanks again ( % 20.00) Imogene ** ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , For the minimal cost to have this coverage, it is a great deal ( % 35.00) $ ( % 0.00) a month to ensure that I don't have to produce large sums for my car repair is important to me ( % 30.71) I just submitted my first claim and the process was so very easy, I am thankful to have this coverage on my car, it provides me peace of mind ( % 40.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , First time making a claim with CarShield ( % 25.00) Customer Service excellent but claims dept kept disconnecting me ( % 100.00) CS gave me answers I was seeking ( % 0.00) Not sure how long process will take ( % -15.00) Hope to be on road again by tomorrow ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Pleased with the representative, He was very kind and personable ( % 64.00) Answered all questions to my satisfaction ( % 0.00) I received a letter to activate, but was with CarShield since so we didn't need to activate ( % 0.00) While I was on the phone with the rep ( % 0.00) I went over the coverage we had ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , My experience was on the telephone ( % 0.00) It was professional the agent was was nice and informative and most important he listen and understood my concerns ( % 40.00) I trusted him ( % 0.00) I trusted him and and his recommendation he suggested for me ( % 0.00) Therefore I took his recommendation ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , The person I spoke with answered all my questions and got me over to the department I needed ( % 0.00) Once transferred to correct department the person answered all my questions ( % 0.00) Explained to me that my claim was being worked and they would reach out to the Cadillac dealership where my car is at ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I experience good customer service from them so yes ( % 70.00) I will tell a friend so that the experience I get from CarShield ( % 0.00) And my agent was on Top of that job ( % 50.00) So you are the best I seen in a long time ( % 47.50) Good job ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I've been very pleased with the two repairs that have been performed on my car within this year ( % 65.00) Not once has there been a second thought regarding my repair needed to be done on my car ( % 0.00) It was a smooth operation ( % 40.00) Customer service was very cooperative and concern ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , They help with everything ( % 0.00) When I was going to cancel they found a way to keep me as a customer ( % 0.00) They were very professional ( % 13.00) I would tell all my friends and tell people I don't know and already told the place I received are car from so he can pass it on ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Needed to inform you that I wanted to continue my contract with Car Shield for another year ( % 0.00) Alexis was very professional in her response to my questions and she was very knowledgeable about the information which answered my request ( % 16.50) I would gladly recommend Car Shield to my friends and family ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , This is not a warranty company ( % 0.00) Run run run before you loose your money ( % -7.69) They have many many many loopholes to deny your claim!!! A warranty covers you claim no matter what!!! They DONT!!!! They took over days just to tell me they are going to deny my claim and not repair my vehicle! ( % 66.67)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Representative was very courteous and helpful ( % 78.00) She was able to answer my billing issues professionally ( % 30.00) I would recommend Car Shield to family and friends because of the service I received from this representative ( % 0.00) It is my plans to continue to be customer of car shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , The service has been excellent so far ( % 55.00) Any claim submitted have been paid and hassle free ( % 40.00) I still have time left on my coverage ( % 0.00) I will recommend Car Shield to friends and family ( % 0.00) I will use on the purchase of my next vehicle ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , CarShield is very misleading ( % 20.00) They build you up to let you down; no one wants to work with you because you are a fraud ( % 2.22) You tell people what they want to hear to make a purchase and then leave them hanging ( % 0.00) I paid over $ and now I can’t get my car repaired ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I was with your company before, I had such a great experience at that time that I wanted to come back ( % 26.67) I would truly recommend your company ( % 0.00) Now that I am back I will not lose my contract with you guys, please keep up the good work ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I received several e-mails from CarShield and have already typed several reviews ( % 0.00) Everyone at CarShield was kind and helpful and have no complaints against the company ( % 60.00) My decision was based on that I might not hold on to my car much longer ( % 20.00) Eleanor Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Representative was very helpful ( % 20.00) Pleased with the price for my extra coverage ( % 25.00) I would recommend this coverage highly ( % 16.00) I feel that the coverage exceeds my expectation ( % 0.00) I feel that if something occurs I won't be worried about unexpected expenses ( % 10.00) Will recommend to my family and friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Friendly professional service from start to finish ( % 23.75) I hope to restart this service by the end of the month ( % 0.00) Since May st when my roommate passed away I have incurred additional expenses and being a disabled veteran things have gotten a bit tight financially ( % -9.46) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , The service is excellent, and right on time when I needed it the most, thanks Carshield ( % 49.64) ( % 0.00) I was in a bend ( % 0.00) Money was low and my car broke down on me, I didn't know what to do then my wife reminded me we had carshield ( % -7.78) ( % 0.00) Called them and they came through at the right time ( % 28.57) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Sean was as excellent representative ( % 100.00) He handled the situation correctly and was very patient with me ( % 20.00) This is turn will make me want to continue on my policy with CarShield ( % 0.00) I look forward to hearing back from the Supervisor in - hours ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Took this policy out months ago paying $ ( % 0.00) per month ( % 0.00) The policy does not state up front on which is covered ( % 0.00) It is a scam on what is covered ( % 0.00) Dealership told me up front they had trouble getting them to cover anything ( % -20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I had a good experience ( % 70.00) The Staff person was very friendly and polite, and understood my reason for cancelling at this time ( % 48.75) However, when the need arises I will be back ( % 0.00) Your Customer Service Department is so knowledgeable of the services you provide, and I appreciate their expertise ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Added new payment ( % 13.64) No claims yet!! Easy way to keep and complete coverage on your vehicle ( % 26.67) Car Shield in my opinion is the best coverage for the price ( % 100.00) Rest easy with car shield on your side ( % 43.33) Cars break down, when yours does, you will be covered!! ( % -24.31)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , After I traded my truck for a Silverado I no longer needed an extended warranty ( % 0.00) I asked to transfer it to a Jeep my son recently purchased ( % 0.00) It took less than ten minutes to make the changes ( % -8.33) The real beauty is CarShield saved me $ ( % 20.00) a month ( % 0.00) Great service! I wish I could remember the lady's name I spoke with because she was professional, courteous, and very helpful ( % 47.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I signed up for a CarShield ext warranty, I have had factory ext warranties and a few after market ( % -20.00) I did lots of research ( % 0.00) Reading reviews, especially the negative ones and concluded that the warranty would work for me ( % -15.00) The price started out at $ a month and then after several times to "think about it" for a day or so the final price offered was $ ( % 0.00) So take your time and get the best price and review the coverage ( % 100.00) I had a previous ext warranty that covered trans axles but would only cover one axle for the term of the policy ( % -8.33) Note that an adjuster will probably come out to review any large claims before your car is repaired to be sure it is legit and you can have several days of wait time before the repair is authorized ( % 23.81) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , My battery had gone out ( % 0.00) I called Car Shield I was given a timeframe and the assistant showed up within the time I had been given ( % 0.00) He was able to get my car started and I took my vehicle for service at the dealership ( % 50.00) I had to buy a battery ( % 0.00) Which I knew I would but everything turned out perfectly ( % 100.00) Thank you Car Shield!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Carshield did help me out with my repair, and proved to be a value, but it did not cover my entire repair as promised ( % 0.00) My repair for my water pump came out to $, but Carshield only paid for $ of it ( % 0.00) The process also took longer than it should have ( % 0.00) They reimbursed up to days for a rental car, but the process took so long to get going that the HO pump repair didn't even begin until after the days was already used ( % -5.00) I have had to arrange for transportation for almost a week and a half now ( % -16.67) I still don't have my car back ( % 0.00) Customer service was very helpful and actually reduced my monthly payment for Carshield by $ because of this hassle ( % 10.00) Overall I am very glad that I do have this service because it has save me $ that I really didn't have ( % 28.33) I still have to come up with $, but it could've been worse ( % -40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Great as usual!!! Great care and friendly! Was a pleasure dealing with your crew ( % 39.51) Answer all my questions and is helpful!!! I now have two vehicles on this policy! I’m happy happy happy and covered!!! I don’t have any more vehicles! ( % 80.63)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , When I notified Car Shield about the problem, they said the problem would be covered and they worked with the Service Manager at the Honda Dealership ( % 0.00) The people in claims were very professional and helpful ( % 13.00) The Honda Odyssey was repaired and serviced and I am very pleased with my experience ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I sent in a bill where I had to purchase a starter for my car ( % 0.00) As of this date I have heard nothing from you ( % 0.00) Please take care of this matter ( % 0.00) I expected to hear something from you as I have heard nothings ng ( % -10.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I was having trouble keeping up with the payments and wanted to cancel ( % -20.00) Was offered a discount of $ ( % 0.00) so I continued the service ( % 0.00) I think it is a good service and with my car getting older I needed the coverage ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Your team is the best ( % 100.00) They really know your product ( % 20.00) They met all our needs ( % 0.00) I feel very safe with my family on long trips ( % 30.00) You really define the meaning FULLY COVERED ( % 20.00) Your team was able to meet our needs and budget ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Rep was very helpful in updating my card for payment ( % 20.00) So far I am grateful for CarShield for being available if ever my car breaks down ( % 11.48) I feel I would indeed refer car shield to others as well as friends and family ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Alisa was an outstanding representative ( % 50.00) She was respectful, informative, and extremely helpful ( % 18.75) She definitely helped keep me confident of the services from CarShield ( % 25.00) I was very happy with the ease of changing vehicles ( % 100.00) I am confident with the purchase ( % 50.00) I have nothing else to say at this time ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , It was very helpful, it's an awesome feeling to know that my car is covered for any component and to know that when I drive I'm completely covered, the lady on the phone was really sweet! And now I think I'll be able to pay the payment and have peace of mind! I don't drive that much so it's great to know I'm covered ( % 52.71) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Water pump failed and was replaced ( % -50.00) Car was towed to the shop and the work was done there to our satisfaction ( % 0.00) We are happy with the outcome ( % 80.00) We hope CarShield will respond in a similar fashion if we need their services in the future ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , My experience with Carshield was fantastic, I got my situation fixed in seconds, very understanding ( % 23.33) I never dealt with an extended warranty before but it helps to know you guys are around, with fast dependable service, thanks Carshield for getting me through my everyday challenge of my car ( % 6.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , CARSHIELD is great!!!! TRUTH and HONESTY is what people are looking for in a organization and that's what CARSHIED gives ( % 100.00) I Really appreciate how there is concerned about people, and their safety ( % 20.00) THANKS CARSHIELD!!!! THANK YOU, THANK YOU, THANK YOU!!!! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Excellence at its finest ( % 0.00) Knowledgeable rep ( % 0.00) , quick service, courteous ( % 46.67) I have submitted a review earlier and I will repeat, so far I am so pleased with the service and would recommend it to everyone and they provide a much needed service to so many ( % 26.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Excellent service, I have another vehicle insured with you and when my other vehicle is ready I’ll insure it ( % 35.83) When it becomes qualified to be covered by your services ( % 0.00) Thank you again for your service ( % 0.00) I’ll recommend you to other people as the opportunity avails itself ( % -12.50) Thank you ( % 0.00) Thank you ( % 0.00) Thank you, good cost and easy to deal with ( % 56.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Good if I could get things to my email and a copy of my policy and when I call get the answer on the phone ( % 70.00) That does not happen either ( % 0.00) I get on Mepco website for anything to see my policy so I can have everything on paper ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Your agents are very helpful, I just won't be needing this service anymore, I will be junking the car ( % 20.00) I had the protection plan for yrs ( % 0.00) CarShield is great! Thank you ( % 100.00) Will seek out the service with future cars and recommend to friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Thank you, Carshield, I have been pleased with your services ( % 50.00) All your staffpeople are well trained according to their jobs ( % 0.00) They are well qualified ( % 0.00) I have been pleased with your services all ( % 50.00) I have sold my Toyota Tundra, that's why I am sorry to say I have to cancel my contract ( % -50.00) Thank you for your services ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I have never needed them, but I know I feel safer knowing I can call them and they will be there for me ( % 0.00) When I do need them they will come through for me, I am very confident in that ( % 65.00) I like the feeling of being safe ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , The Rep was great but the issue had to do with your antiquated and outdated systems ( % 20.00) I changed my monthly pay date to later in the month but I was still getting reminders to pay because your systems thought I was not paying ( % 0.00) I had to call a few times to make sure my account was OK and they assured me it is, but your Reps said they could not do anything about it ( % 26.67) They assured me it was only a temporary situation ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I love having Car Shield ( % 50.00) I used a simple minor service the other day but I was extremely satisfied with the ease of using my service was ( % 8.13) I needed a tow and I didn't even think of Car Shield until my mom told me how my uncle got free towing from his insurance ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Hello All I took my car too Amaco Transmission and it's been there a week and the claims department has not got back with me nor with Amaco Transmission ( % 0.00) I have sent over all my information they asked me for ( % 0.00) They are taking money out of my account every month ( % 0.00) If I have to go to the Corporate office that's what I'm going to do ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Very good ( % 91.00) The staff did a great job in telling the pro and con on the warranties ( % 80.00) I will my friends about Carshield ( % 0.00) Thanks again for great service I got from the person I talk to about my new warranty ( % 37.88) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Very helpful and informative ( % 20.00) Rep was able to pull up my account and provide me with all the information I needed to understand my warranty ( % 50.00) I am very glad that I joined Carshield ( % 65.00) I look forward to a long relationship with Carshield ( % -5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I called to cancel agreement because I could not find dealers that accepted Car Shield Warranties and could not afford it if I could not use it ( % 0.00) I was given shops to contact and my rate was reduced ( % 0.00) I agreed to stay on for a few months to see if things worked out for me, as I really do not want to be without coverage ( % -15.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , The person who towed my car to Nissan was very professional and very nice ( % 45.50) My car was taken to Nissan ( % 0.00) My car was checked out, I was called with the problem and picked it up the next day after it was repaired ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Great customer service ( % 80.00) Agent had great attitude dealing with my issue ( % 80.00) She was knowledgeable about my issue and she took care of it on the spot ( % 0.00) Great job! I hope that all your agents treated your customers the same way ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Very professional and responding to my needs to have my vehicle serviced ( % 13.00) Keep on doing what you'll have been doing over the years for the community ( % 0.00) God bless you, staff and their families ( % 0.00) You'll try to have a safe, and healthy upcoming holidays ( % 50.00) From the ** family ( % 0.00) Thanking you in advance ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I heard noises underneath my hood ( % 0.00) Took it to dealership and my rockers needed to be replaced and they repaired it ( % 0.00) I wanna say I am grateful for Car Shield ( % 0.00) I don’t know what I would’ve done without coverage I had ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , We're new to the carshield plan and I wasn't told the step by step process ( % 13.64) Got truck fixed where you told me to and apparently jumped the gun on how this process is supposed to work ( % 7.50) I'm a college student and never dealt with anything like this only to find out that, I apparently did it all wrong and now carshield will not pay or help ( % -15.00) Although my mom is paying pretty sure she's going to cancel ( % 37.50) ( % 0.00) ( % 0.00) ( % 0.00) FIRST LIFE EXPERIENCE EQUALED MY WORST FIRST LIFE EXPERIENCE ( % -16.67) ( % 0.00) ( % 0.00) THANKS CARSHIELD ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , The rear motor mount collapsed causing noise and vibration ( % 0.00) Honda Dealer Service said it had to be replaced ( % 0.00) Car Shield said they would cover it, but with A part from Auto Zone ( % 0.00) It was only $ for CarShield, but it was not strong enough or of Quality that it did Not fix the problem ( % -7.22) There is still much noise and so Much vibration because the part was not right for the Problem ( % 8.57) Now, Car Shield won’t get the right part to Fix it ( % 28.57) They say the right part is too expensive for CarShield? Is that the usual way things are done? Read full review ( % -2.86)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Your agent made the transition very easy ( % 56.33) He was so helpful ( % 0.00) He also made sure I have the # to call in case of emergency ( % 50.00) He also made sure I wrote down my number for service ( % 17.22) I will and have recommended this to others ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Great service, quick and responsive ( % 56.67) The representative was knowledgeable and very pleasant to speak with ( % 95.33) This is the first time I have to call to request something from Car Shield and I was glad that my first experience was a pleasurable one ( % 33.33) This make it easy to call the next time ( % 21.67) Continue providing the excellent service ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I had an accident on -- ( % 0.00) The impact from the other car was so much, my car was totaled ( % 3.75) I had to discontinue my service with CarShield ( % 0.00) I will definitely recommend this service to others ( % 0.00) If the need arises I would certainly use this service from carshield again ( % 21.43) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Jessica was very helpful and knowledgeable ( % 20.00) I changed cards and my payment couldn't go through ( % 0.00) I called and I was told the issue had been resolved ( % 0.00) It wasn't ( % 0.00) I called the next day and Jessica answered ( % 0.00) I told her my issue and just like that, problem solved ( % 0.00) She was awesome ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , This coverage is good to have ( % 70.00) You will have a peace of mind when you are in your vehicle traveling or doing local Drive ( % 0.00) I have a peace of Mind knowing that they are behind me ( % -40.00) I am happy to have this insurance ( % 80.00) I will tell my friends and family about it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , When this COV!D- hit ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) it created a hardship for so many!!!! I called in and the agent who assisted me noticed that I was paying too much ( % 60.00) That was a blessings!!!! So great that I have this program ( % 80.00) I know whatever major problems I have ( % 6.25) ( % 0.00) ( % 0.00) it is covered!!!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Good respectful company to experience and to rely on to help with unexpected issues with my car ( % 43.33) I would recommend a friend to get extra warranty with CarShield as a backup for security to keep their good reliable transportation on the road ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I joined CarShield in October , and was told if I add on my second car I would get a lower monthly payment for the second vehicle, but when I called back, they said it would be the same as the first vehicle???? ( % 5.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , The CS rep helped me ( % 0.00) I feel confident in choosing Car Shield to take care of my car ( % 50.00) It is a and I am retired, on a single fixed income and cannot manage large repair bills ( % 8.10) Thank you Car Shield ( % 0.00) I tell all of my friends about you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I called because right now with covid neither of us are working and we just don't have the $ it was costing us every month ( % 28.57) The person I talked to gave me an estimate of $ a month for the Element and cancelled the coverage on the Civic ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , CarShield officially sucks ass ( % -30.00) I highly recommend for others, not to get it ( % 16.00) Unless you want to pay out of your own pocket, a good portion of the costs and be out of a vehicle for weeks on end ( % 65.00) I have the Diamond Package and was told the majority of everything was covered, like a Bumper to Bumper warranty, and only the regular maintenance items (like oil change, flushes, etc) wouldn't be covered ( % 0.00) The pamphlet even shows all these things covered ( % 0.00) I guess the fine fine fine print, shows all the things NOT covered, because I didn't see that part for this plan ( % 41.67) Come to find out, after my vehicle being in the shop for almost weeks, they only covered the part and labor of what needed replacing but the fluid, gaskets and other needed items for that replacement were on me ( % -4.17) And, even though they say they cover car rental, they base it on labor hours, so after having a rental for days, they only covered day of that ( % -40.00) And don't get me started on their customer service ( % 0.00) That was a nightmare ( % 0.00) Their agent never answered my call and rarely returned my voice mail messages ( % 30.00) And even though they dealt directly with the dealership, they took forever to get in touch ( % 10.00) My car sat a whole week at the dealership before anything was even began to be discussed on fixing it ( % 20.00) Then, it took forever for them to decide what needed to be done ( % 0.00) And then they required an inspection of what needed to be done, making it take more days for an inspector to get out and inspect ( % 50.00) Then another days to approve and finalize it ( % 0.00) NIGHTMARE! DO NOT GET CarShield ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I had a question concerning my contract and Rate ( % 0.00) She was able to answer my questions very quickly with a professional answer ( % 34.44) I was concerned about my contract and was approached by a competitor ( % 0.00) She assured me that fine and nothing to worry about ( % 41.67) Very impressive ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , The operator I talked on the day I called was very helpful in cancelling my service contract ( % 20.00) We had it for about months and never needed to use it ( % 0.00) I decided on selling the car so no more contract needed ( % -25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I’ve never had a issue with the service ( % 0.00) I had to get introduced to new coverage that helps at the mileage I’m at ( % 13.64) The price for both coverages should be combined for quality customer service, but I’m satisfied with my options ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Wanted to know info on was I suppose to receive booklet or a card to verify my coverage when time of need, it was sent straight to my email, great service, was very polite on the phone call, ask my info ( % 40.00) Just all around good attitude ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Great service ( % 80.00) The individual on the phone answered all my questions regarding my auto policy ( % 0.00) Appreciate good service as I'm in n the service industry ( % 70.00) Would recommend Car Shield to anyone that would ask ( % 0.00) Thanks again ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Our car has been at the dealer's shop for almost weeks and nothing has been done! This is getting really ridiculous ( % -33.33) We've called several times and most of the time no responses ( % 25.00) I can't believe you treat customers like this!nContract number is ** ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , The Rep ( % 0.00) was very professional and knowledgeable ( % 13.00) He gave me the answer I was looking for ( % 0.00) I am now a member of the CarShield family and looking forward to great experience ( % 80.00) I have been seeing the CarShield commercial for a while featuring Ice Tea ( % 0.00) Then I finally decided to make the phone call and so I did ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Cancelled my F- policy because I sold it ( % 0.00) I then asked if my new vehicle would qualify, ABSOLUTELY said "Ryan" and he got me the "DIAMOND" package for my Jeep Gladiator, very pleased with Ryan's professionalism and his knowledge about the diamond plan, very very satisfied with my Car Shield experience ( % 40.91)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Darious was excellent, on point and concise ( % 55.00) We are of the Geriatric set, & he handle us extremely well would hire him in a moment ( % -12.50) Best of luck w/ your future endeavors ( % 50.00) He should be in your training department training your account associates ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Talked to Cheyene this morning and she performed outstandingly ( % 50.00) ( % 0.00) She was very attentive and answered clearly and effectively ( % 40.67) Although my situation of battery and or Alternator is not covered or was not her fault ( % 0.00) Perhaps an improvement for your company would be to have offered me more coverage at the time of our call to cover the battery or Alternator ( % 50.00) Best Regards Larry ( % 100.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Your customer service, ads and contract are very misleading upon purchasing a contract ( % 20.00) I was recommended to Car Shield by a friend, only to have him tell me later that he experienced the exact scenario I experienced about coverage concerning your contract ( % 37.00) I would not recommend anyone to purchase a policy with this company ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I have used the emergency roadside assist services twice ( % 0.00) I also have a roadside assist Serv w/ my auto ins & new car program ( % 13.64) I choose Car Shield because of efficiency of CS personnel & service response time ( % 0.00) The actual shop people that come to do the work are clean cut, courteous, qualified & do the job quickly ( % 32.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Blake made the entire process incredibly smooth! Very pleasant and your product fits my needs and is reasonably priced ( % 41.33) The fact that there is no contract is very attractive to those of us that do not use our car that often or put more that thousand miles a month on a vehicle ( % 75.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , The commercials refer to the "check engine light" so when mine came on, I tried to use my Carshield account ( % 40.00) Turned out I needed new spark plugs, and carshield told me they don't cover "maintenance" issues ( % 13.64) So I don't trust them to cover anything ( % 0.00) I canceled my account, and don't recommend them to anyone ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I had CarShield with a monthly payment of $ & was told I only had a $ ded and they would take care of the remaining balance ( % 0.00) The hose in my car needed to be changed and repaired which was covered under my contract ( % 0.00) Carshield told me before the mechanic starts working on my car a claim needs to be submitted and the mechanic did that ( % 0.00) My total to fix the hose was about $ ( % 0.00) and Carshield only covered $ and I had to pay $ ( % 0.00) out of pocket! I was really upset 'cause I had already paid monthly payment of $! I could've save that money and put that towards the balance! This company is immoral! Now you have Carshield paying famous people to market for them and they can't even promise what was told ( % 44.53) A lot of people work hard for their money and it isn't right to scam hardworking people! I hope this company goes out of business! ( % 7.74)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I never had to use Car Shield ( % 0.00) When I told them I no longer have that car, I called customer service and said I would like to cancel service ( % 0.00) And they were very helpful and polite ( % 20.00) I would definitely recommend to a friend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , So far so good with the company ( % 40.00) I pray that if/when I need to use the warranty that’ll do me justice and not flake on me ( % 0.00) As of now I have no complaints because I haven’t had to use it yet but the customer service is excellent ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Great customer service from rep on phone ( % 80.00) Covered all my questions well ( % 0.00) If I could get you to print out my policy that would be great, my printer is not cooperating ( % 80.00) Thanks ( % 20.00) It was an easy process and I am happy with the coverage ( % 61.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Ron helped me every step of the process and was very patient and knowledgeable ( % 20.00) He replied to my emails and returned my phone calls the same day ( % 0.00) I had issues with the Lincoln dealership and after not even looking at my car for weeks, I finally found a repair shop ( % 0.00) Ron did a great job working with me on the transition ( % 80.00) Great customer service ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Matt was very social and helpful ( % 4.33) I could not make a decision right away and asked him to call later ( % 14.29) He did call and helped me with my annual subscriptions for my Silverado and my wife's Impala ( % 0.00) He is really a good representative of CarShield ( % 70.00) Michael P ( % 0.00) ** Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Helpful and took big weight out of my shoulders ( % 0.00) After a very good conversation with the sales rep ( % 91.00) I feel much better and all my worries went away after ( % 50.00) I already recommend it to couple good friends of mine ( % 70.00) I like to say that the commercial on tv was the key for me to contact you guys because if you hear some thing's on the radio or trough the internet not always is real deal but I took my chance and decide to call you and here I am now feeling much better driving my car ( % 17.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Absolutely the best experience I ‘be had in Decades ( % 60.00) I know you can’t save me from Covid but you’ve help ease my Automotive concerns ( % 0.00) Kudos to Car Shield ( % 0.00) Everyone could use a lesson from how the company addresses customer concerns ( % 0.00) I thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Unknown to me, my bank account was severely disrupted when their system was updated ( % -10.00) I called Car Shield in reply to email and then a text regarding the payment ( % 0.00) I thought it was straightened out when I gave the young man my routing number and account number for direct withdrawal from henceforth ( % 10.00) He said he had it all taken care of and thanked me ( % 0.00) This following month the same thing occurred and this time this wonderful young lady listened to me and totally resolved this issue ( % 22.00) She apologized several times that this happened and was now truly set up right, and not going through my debit card now ( % 14.29) I cannot remember her name but she was polite and very helpful ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , My car is still at the Ford dealer ( % 0.00) You told the mechanic I had cancelled so I had to come home and call you ( % 0.00) You verified I did, in fact, have coverage so I will give the dealership my new contract # with you tomorrow ( % 13.64) I hope to have my car back tomorrow afternoon and return the rental car from Enterprise ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I needed my contract number and question on electrical for my tail lights ( % 0.00) I was given my number and was told that the circuit board was covered ( % 0.00) I was then told the dealership will call you if I need a claim to be done ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Resolution response: Oct ( % 0.00) , Carshield work out things ( % 0.00) I did have to pay for some labor but at the end of the day I saved a lot of money ( % 0.00) Process was slow but today I got my car back and it’s running perfect! Thanks ( % 22.50) Original review: Sept ( % 37.50) , It’s been a week since I have had my Chrysler towed to dealership after it just started leaking red and pink fluid ( % -3.33) Dealership checked out vehicle ( % 0.00) Said it needed radiator and thermostat and they contacted Car Shield ( % 0.00) Car Shield says they will send radiator from their warehouse and not use dealerships ( % 0.00) Also they will not cover thermostats which dealer wants $ plus $ For radiator ( % 20.00) Car shield only wants to cover only hrs of labor which each part is ( % 6.67) hrs of labor ( % 0.00) Ok just when I thought it couldn’t get any worser the dealer calls me today and say that they removed my radiator and noticed the fluids were coming from water pump and they need to call car shield and see would they cover that! OMG I feel like it was the water pump the whole time and dealer did not diagnose my car problem correctly ( % 41.25) I hope things get better ( % 50.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Finding out my budget was not working out for my membership ( % 0.00) They were very understanding for my cancelation ( % 20.00) I wish I could have kept this plan but unfortunately due to my age and budget I could not keep this plan ( % -12.50) Thank you for a very good plan, if I could work to keep it I would ( % 91.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Professional, courteous, friendly and most of efficient knowledgeable ( % 39.38) Appreciate the normalcy of the encounter ( % 0.00) Real person conversation was as if we were old friends old made me feel comfortable as well as at ease not tensed ( % 20.00) The whole conversation of the transaction took less than minutes and right after hanging up I received an email in reference to my inquiry ( % 10.63) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , The lady told me everything I needed to know and everything was alright ( % 0.00) And if I needed help with thing else just ask and I ask her if I needed my car fitted how much deductible would I have to pay ( % 20.00) She told and I said, "OK ( % 50.00) Thank you ( % 0.00) " It's truly a blessing to have Car shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Everything was explained about the plan and all my questions were answered ( % 0.00) I enjoyed talking to the young man that was my representative ( % 30.00) I was going to shop around, but felt good about going with CarShield for my coverage after talking to him ( % 70.00) Thank you! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , The customer service agent was fast witty smart intelligent articulate and well-informed ( % 42.86) ( % 0.00) ( % 0.00) ( % 0.00) There’s nothing else I can say ( % 0.00) it was a great deal at a great price for the quality the type of service that’s being offered ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , My services were declined and I was unsure as to why this happened ( % 0.00) After speaking with customer service, I received clarity and then understood the why ( % 0.00) I went from wanting to quit to being very happy with my current policy ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , The worst decision I ever made was to buy policies with this company; best decision I ever made was to cancel them ( % 0.00) Wish I had done it a year ago -- or better still, that I had NEVER bought them to begin with! This company cost me thousands of dollars in premiums, and when I finally needed them, they only paid me a small fraction of my repair bill ( % 9.38) I paid months' worth of premiums upfront in a lump sum for two cars, and thereafter they deducted almost $/month in premiums from my checking account -- but every time I called them for a question or a concern, they told me my policies were "backed out" and I had to go through a rigmarole to prove to them that my policies were still in force ( % 30.00) LITERALLY EVERY SINGLE TIME!When I finally asked them to cover a repair bill for me, they not only told me again that my policies were "backed out", they told it TWICE to my mechanic when he called to discuss the bill with them ( % -2.38) At one point a CSR promised to have a supervisor call me that afternoon, but I never received a call from a supervisor ( % 0.00) I called the CSR back the next day to find out why, and she told me there were notes in my file from the supervisor all about the call she had just had with me -- which never took place! And they don't pay you the amount of your bill, they pay you what they THINK you should have been charged by your garage, based on what they claim are national averages ( % 0.00) Well, I live in Appalachia, where everything is CHEAP, and they claimed that my bill was almost $ more than I should have been charged -- so for a $ bill they only covered $ of it, after all the premiums I paid them!I wasted THOUSANDS of dollars in premiums on this scam, and I lost it all ( % 16.73) Some of the CSR's were nice and tried to help, but the supervisors were either non-responsive or rude ( % 15.00) One supervisor essentially tried to bribe me into not writing bad reviews about CarShield by offering to refund some of my premiums! DO NOT BUY POLICIES FROM THIS COMPANY! THEY ARE A BUNCH OF CROOKS! Read full review ( % -21.67)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I can’t believe after numerous phone conversations with the staff at Carshield and confirmed this account was updated indicating my husband, Ken **, passed // and you have the audacity to send an email to me with his name still on this account! How incompetent! ( % 2.08)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Every Customer Service Representative has been friendly and helpful ( % 37.50) I have peace of mind now that I have used CarShield and hoping to save money on future repairs ( % 0.00) I also have coverage for my state emission testing ( % 0.00) Hope I don’t have to use it but glad that I have it ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , After Lee had me re-fax my original fax of the middle of September ( % 18.75) I called back, October st to check and make sure it was received ( % 25.00) Amanda checked and found that it was received ( % 0.00) Will CB on / for the review departments decision ( % 0.00) This far, pleased with customer service ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I truly appreciated the patience and professionalism of both agents ( % 20.00) There were able to make immediate adjustments to my account after my having experienced theft of all credit cards ( % 65.00) Thank you CarShield for being so understanding about making my experience productive ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I had a gasket leak ( % 0.00) That was not a covered part which is ridiculous ( % -33.33) If you're going to warrant cars then any part that fails that is not the owner's fault should be covered ( % -50.00) If not then advertise that many things are not covered ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I took my car the Honda Shop to be diagnosed ( % 0.00) Once the diagnosis was completed I contact Car Shield ( % 0.00) The customer service reps were great ( % 80.00) The mechanic (Karim **) filed a claim but the Adjuster never called the mechanic to acknowledge the claim ( % 25.00) I continued to call ( % 0.00) ( % 0.00) ( % 0.00) for days but I only received a recorded voice mail ( % 0.00) I call customer service for an adjuster, I was told he was going to call the mechanic that day, but no luck ( % 0.00) I am very disappointed ( % -97.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , If you chose CarShield you'll be glad you did ( % 50.00) I recommend Car Shield to anyone ( % 0.00) Customer service personnel are helpful and courteous and will help you in choosing the best auto insurance to fit your needs ( % 66.67) I rate them excellent ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Great knowledgeable support staff ( % 80.00) Makes a difference ( % 0.00) Well vetted Company with many very positive reviews ( % 39.77) Way too many scam companies out there ( % 50.00) CarShield is well established ( % 0.00) Reviewed and respected even by my Mazda dealer ( % 0.00) That says volumes about the respect they have for CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Explained all and efficient ( % 0.00) Nicole had the information ready because she is in sales ( % 20.00) Usually I ignore these offers, but I felt that this car might be expensive to maintain over a length of time ( % -21.67) German cars need more maintenance than Japanese cars ( % 16.67) Have owned both and this was true in my experience ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I called to ask about higher coverage on my car ( % 25.00) The representative after my answer and gave me what the coverage would be covered on my plan ( % 0.00) I have used my coverage in the past, but it doesn't cover everything to my car ( % -25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , This is the first time we’ve used CarShield ( % 25.00) The dealership I went to didn’t want to deal with CarShield so I had to pay upfront ( % 0.00) I have submitted a claim, it would be nice to get an email saying they received it and what the status is instead of giving so many emails that are surveys! I did call and ask the lady on the phone did say they got it transferred me to claims and was on hold forever ( % 61.25) Contract number is ** KIA Sorento ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , The dealership that performs the mechanical work on my vehicles, recommended a transmission replacement for my vehicle when a diagnostic indicated such ( % 0.00) Your company refused to comply with the recommended repairs and I continue to experience problems with my vehicle and you have said it's because the problem is electrical ( % 0.00) I am dissatisfied ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , It took a while before my claim was approved for the repairs ( % 0.00) I didn't understand why, I had to pay so much for my repairs ( % 20.00) The Service Advisor said that I had to pay for parts and overtime for engine repair ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I have only called and talked to someone in your customer service dept ( % 0.00) They were very helpful ( % 20.00) That is the only experience I have had with CarShield ( % 0.00) I am happy with the amount I have to pay ( % 80.00) I do plan to have seek service in the future ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Great customer service ( % 80.00) This all I have to say at this point ( % 0.00) All my questions answered and they were very helpful ( % 20.00) I'm not concern if my car breaks down because I know they will be there for me ( % -15.56) I will always have the confidence when driving on the road ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , My Rep Mary was amazing ( % 60.00) And I worked for a competitor being ForeverCar and I still went with CarShield because of the customer service by Mary and the Gold Level Coverage for my Passat ( % 0.00) I will have CarShield for all my cars now and my family’s and friend’s cars also ( % 0.00) Thanks again CarShield ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I was very pleased in the manner and the expediency in which my concerns were addressed by the customer service representative ( % 65.00) Having auto repair protection with Car Shield for anything that may go wrong is one less problem to concern myself with ( % -33.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Representative was very nice and knowledgeable ( % 78.00) She handled my business very professionally ( % 13.00) Made me feel good about doing business with CarShield ( % 70.00) In the future I will consider returning to CarShield is the occasion happens ( % 0.00) I will refer people I know that may be in the need for your services to CarShield in the future ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Car Shield was there when I needed my vehicle fix and were very prompt and efficient ( % 20.00) I must leave program for now but will return as soon as possible to do so ( % 0.00) Thank for everything, looking forward to return in a couple months ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , It's always nice to talk to person, than talking to a machine, because get very confused talking to a machine than with a person ( % 4.00) The lady I talked was very, very nice, I hope the next time I get her again ( % 39.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , After receiving and reviewing my contract, I could not find components that my salesperson stated would be covered ( % 0.00) Called customer service to complain about this, to review contract covered components to make sure I was not missing the system within the contract ( % 30.00) Afterwards received a discount on continued coverage vice cancelling contract ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , This has been a great experience being a part of Car Shield ( % 80.00) I have had work done on my car I would have never been able to afford ( % 50.00) Car shield is a great way to go to have peace and mind before your car engine breaks down and it will sooner or later ( % 21.48) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , The lady I talked to was so kind and helpful ( % 60.00) She did not think I was foolish for my questions ( % 0.00) I couldn't have asked for a better report ( % 50.00) I would highly recommend this company to anyone that needed this kind of service ( % 38.00) They are all so kind and thoughtful all the way through ( % 50.00) I did not get a bad report from anyone ( % -70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Excellent customer service ( % 100.00) Very professional staff courteous and patient ( % 36.50) Solved my issue ( % 0.00) Staff was nice and no long wait time on the phone ( % 31.25) Would recommend Car Shield to my friends and family ( % 0.00) Low rates ( % 0.00) Very helpful ( % 20.00) Recommending your company to others ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I have yet to file a claim with CarShield so I have no idea yet how the coverage is and what hassles there might be ( % 0.00) When I claim a repair with you I will find out how good your service really is ( % 45.00) Your reps have been very friendly and professional to this point and have been helpful ( % 29.38) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I shut my vehicle door before realizing I locked my keys in my vehicle ( % 0.00) Customer Service was a tremendous help and very supportive ( % 49.17) Was happy to perform their job contacting help and AAA TOWING was on the spot in record speed ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , The customer service is great ( % 80.00) And I am sure this cover will be good for my car and will give me peace of mind, and I will definitely recommend your company to some of my friends ( % 40.00) There is many company offer car protection, but I do not trust them because they playing games and they have very bad customer services ( % -20.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I got a new credit card and was just letting them know ( % 13.64) They took care of me very quickly in a friendly manner ( % 37.50) They were very courteous and knowledgeable of their job ( % 78.00) I would recommend Car Shield to anyone ( % 0.00) I am very happy with my experience ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Joined Car Shield for the first time ( % 25.00) Experience has been go so far ( % 10.00) Still early ( % 10.00) Representative was very helpful during our phone call ( % 20.00) Hopefully coverage will be there when I need it ( % 0.00) I have heard good things about the CarShield coverage ( % 70.00) I have a Honda Civic ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Used CarShield for a few years and it has been a good experience ( % 25.00) I have vehicles covered and I will renew if the cost is right ( % 28.57) The customer service does a really good job anytime you have concerns or questions ( % 70.00) They provide details of the contract and are willing to listen to your concerns ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I contacted CarShield because I had a problem with my vehicle's door ( % 0.00) I took it to the local Nissan dealership and I was told That the lock mechanism needed to be replaced ( % 0.00) I spoke with a representative who told me what I needed to do to get my vehicle repaired ( % 0.00) My vehicle was repaired hours later, I was impressed with how quickly I was able to get back into my vehicle ( % 36.67) Although my end of the process was quick, I was told by the car dealership that the call to get the process started was close to an hour ( % 33.33) I think that this issue needs to be addressed ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , It was a professional and helpful interaction ( % 10.00) I am glad that the representative was able to tune into my direct needs ( % 36.67) She was honest and level-headed ( % 60.00) I appreciate her honesty and willingness to go the extra distance ( % 0.00) My Rep was very calm and vested in a solution based resolution ( % 39.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , My phone experience was excellent! The confirmation on my e-mail was a different story, When I saw the name MEDCO, I thought I had paid some other company over the phone ( % 29.17) In very small print I saw Car Shield ( % -32.50) That was definitely a big scare when I saw a company's name I didn't recognize ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I had a question as to whether or not I had CarShield coverage ( % 0.00) The lady that I talked was very friendly and helpful ( % 48.75) I just traded cars and I wanted to be sure that I had help when a major repair bill happened ( % 28.13) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , So far so good ( % 40.00) Hope the claim taking care as good as a company ( % 70.00) It's very good help ( % 91.00) I just had heart attack ( % 0.00) Open heart surgery ( % 0.00) Please help me out so I have my legs back ( % 0.00) God bless you and your team ( % 0.00) Thank you all ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Paid on this warranty for months ( % 0.00) Never filed a claim ( % 0.00) Truck won’t run without a throttle body and CarShield refused to pay the $ bill so how do you think I should feel ( % 0.00) I was never sent a booklet on what was covered and what was not and I am still thinking about canceling this garbage ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I was able to get the car into my mechanic in Batavia, NY, and he agreed to take Car Shield ( % 50.00) Car needed a compressor, Josh said I could wait for the car, he took Pics of the part needed, the mileage, faxed everything to Car Shield, and I was covered ( % 0.00) What a relief ( % 0.00) ( % 0.00) ( % 0.00) Thanks so much ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Wow! Thank you ( % 12.50) My battery died and my car with over , miles was dead as a doorknob ( % -20.00) I wasn't at home ( % 0.00) From the time I called from outside my barber's until I was on my way was - minutes tops! I'm very impressed and grateful ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Didn't know my contract was active ( % -13.33) Had questions ( % 0.00) Customer service agent was very patient ( % 20.00) Helped me to understand ( % 0.00) I didn't cancel policy ( % 0.00) ( % 0.00) Now I have the app in case I need it ( % 0.00) Just needed to really know what I was paying for ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , New customer ( % 13.64) This is new to me so I cannot give any description at this time but willing to get coverage for my vehicle to help with expenses whenever I encounter car problems ( % 19.32) I am a widow with a fixed income and I need help ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I am a new client/customer of Car Shield ( % 13.64) So far my experience has been favorable ( % 10.00) I am looking forward to a good and just working relationship ( % 70.00) At this time the Kia Sorento LX I purchased from Mullinax Ford is in great condition, no problems ( % 80.00) Sincerely; John L ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I will tell all my family and friends about CarShield ( % 0.00) I am completely satisfied with the value of their product and their outstanding customer service! I've shopped around and no one provides the same great service at CarShield's great price! Thank you CarShield! ( % 58.50)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , The customer service person I talked to was very helpful ( % 20.00) The customer service person was very nice ( % 78.00) I would recommend her for a raise ( % 0.00) I have always had good service when I called Car Shield ( % 70.00) I wish all companies had such helpful people ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , My experience was very good ( % 91.00) The individual who took my call was very helpful indicating that I needed to contact the dealership and have them call Car Shield ( % 10.00) I would recommend car Shield to anyone who asks ( % 0.00) This is my first time to use this service ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Nathan is a very good rep for Car Shield that help me stay with my plan so I would miss out on coverage, was thinking of dropping and missing out on all the great deals but after talking to him and him talking to his supervisor I stayed where I belonged ( % 50.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , My experience was amazing!! I needed to change my Auto pay information ( % 93.75) The wait time was very short and the customer service agent, Ryan was appropriately friendly and efficient in taking care of what I was needing done ( % 18.75) Good Job Ryan!! BlessingsKate ** Read full review ( % 67.50)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , The Customer Service rep was friendly and knowledgeable ( % 37.50) The price was affordable and with no contract it was worth it to give it a try ( % 30.00) The Deductibles and rental coverage as well as roadside assistance were also deciding factors ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Finding out my budget was not working out for my membership ( % 0.00) They were very understanding for my cancelation ( % 20.00) I wish I could have kept this plan but unfortunately due to my age and budget I could not keep this plan ( % -12.50) Thank you for a very good plan, if I could work to keep it I would ( % 91.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , CarShied was able to work with my mechanic ( % 50.00) All of the work that needed to be done was completed ( % 0.00) CarShield covered the cost of repair to the radiator and water pump ( % 0.00) My mechanic was paid in a timely fashion ( % 0.00) I am very pleased with the results ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , The representative I spoke with was very helpful and explained everything ( % 20.00) My old policy was cancelled, I was then transferred to the correct department and a new policy was created for my new car purchase and coverage ( % 12.42) I will recommend CarShield to my friends when I am able to move about more freely after the Covid- virus is under control ( % 46.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Very helpful and friendly ( % 28.75) The customer service rep was able to answer all my questions ( % 50.00) I was very happy to hear my very expensive repair would be covered ( % 17.50) The only trouble is that when my mechanic calls he is on hold for some time and he gets impatient and hangs up ( % -13.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , They have the kindest and most pleasant reps I haven’t encountered a problem yet, I cancelled my coverage only because I am purchasing a brand new vehicle but I would highly recommend CarSheild to others, very happy former customer ( % 36.14) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , The agent was very helpful and considerate ( % 20.00) He answered all my questions ( % 0.00) He was very knowledgeable about the program ( % 20.00) He was very kind to an old lady that couldn't hear very well ( % 36.00) I appreciate that ( % 0.00) Thank you so very much ( % 26.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Rep was able to answer all my questions easily ( % 46.67) He helped me with information I had deleted from my notes ( % 0.00) I have not updated my information ( % 0.00) He also assisted me with a by phone payment which made things easy for me ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I was just treated greatly and appreciate the response to my situation ( % 80.00) Thank you, Manny ( % 0.00) I would recommend your service to all of my friends with your people ( % 0.00) Their reaction to my problem was fantastic and helpful and I am glad for the service in my situation ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , rep was courteous, helpful, knowledgeable, and handled cancellation with ease ( % 60.00) Thank you for the prompt process ( % 0.00) Ann ** ( % 0.00) Please NO agent calling ( % 0.00) I will decide when I want to enroll with Car Shield again ( % 0.00) I just need the funds for the holidays ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Service was excellent and very helpful ( % 60.00) Staff pleasant and supportive ( % 61.67) Answered all questions with explanations ( % 0.00) The staff member explained all the points that I needed to know for the protective services ( % 0.00) I have shared the information with friends and family members ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Needed to update my personal info ( % 0.00) My personal file at my banking institution was compromise ( % 0.00) BUT I took care of it and it's OK now ( % 50.00) I am very appreciative the rep who assisted me with this problem had a very good understanding of what I was trying to get taken care of ( % 84.50) ( % 0.00) Again thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I don’t know what there is to rate since the repairs are not complete and Car Shield is the hold up ( % -5.00) I pay the coverage for my son even though l do not own the vehicle ( % -30.00) My son's car broke down, it’s at the dealership right now and has been for about three weeks ( % 6.51) The dealership tells me they are waiting for an ok to do the repairs it needs ( % 50.00) Still waiting for Car Shield to give them the go ahead ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Customer service was very prompt ( % 20.00) My situation was your company tried to collect my monthly payment form the wrong credit card ( % -50.00) I have gave a card when I first sign up and called later in the week and gave customer service the card that would be used monthly to collect payment ( % 12.50) The card declined and I had to call to them the know what card to use ( % 0.00) I didn't like the fact that they collected from the wrong card, I hope that the next payment will be okay ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Had to cut conversation short with CarShield rep ( % 0.00) AAA tow was trying to find me and the truck ( % 0.00) Turned out the AAA rep had dual battery chargers and was able to jump both diesel batteries and it worked ( % 50.00) So, after new batteries, not warranty claim required ( % 13.64) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Credit card was new and needed to give for automatic monthly payments ( % 13.64) Rep was professional and knew exactly what I needed ( % 17.50) I gave him the information and he handled it with ease and correctness ( % 0.00) He was great ( % 80.00) Would recommend Car Shield to anyone ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Presented a positive outlook on getting the information needed to complete my inquiry! These are troubling times and any effort to ease a client's issue goes a long way in getting the needs met for issues such as getting the car serviced! ( % 7.56)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I called the the customer service department to change coverage to a newer truck ( % 0.00) I didn't have new trucks vin or current mileage at hand, they let me know that it was no problem and I could call the next day and all would be taken care of ( % 4.55) They called me to help remind me ( % 0.00) I had the info ready and in a total time was about minutes for both calls, I had even more coverage for the same price ( % 17.50) Great service, great deal great experience ( % 80.00) Thank you! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Received a letter in mail and I called to see what it was about ( % 0.00) Spoke to representative Diane and she explained letter to me to see if we needed more coverage ( % 50.00) She was very professional and very helpful ( % 16.50) Thank you, Diana ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I wanted to get my car fixed, but Carshield denied coverage because the coverage I had did not cover my repair ( % 10.00) I feel this is unfair for I was given only the gold membership when I applied for the coverage due to my mileage ( % -20.83) So, I asked if I can upgrade ( % 0.00) They upgraded me, but I had to wait another days and another miles ( % 0.00) Then they stated because they are aware of the damage they cannot fix my car because it is pre-existing ( % 25.00) I drive a Mercedes Benz cl ( % 0.00) I asked if there was any way you can help me get my car fixed, or if they can pay a portion of the repair ( % 10.00) Carshield stated they couldn't under the new upgrade ( % 13.64) So, I have a repair that is needed, and I still have to pay the upgrade price until my mileage goes another miles ( % 0.00) I feel so let down ( % -15.56) For them to be the Number one extended warranty company in the nation they let me down on this one ( % -15.56) I really wish they would reconsider ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Extremely helpful staff ( % -12.50) Answered all my questions ( % 0.00) Only concern is the actual number provide on documents was for filing claims ( % 0.00) I needed to know how the coverage amount is calculated ( % 0.00) I had to make several calls, and was passed to other areas ( % -6.25) However; each person was kind and demonstrated sincere concern ( % 55.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , They are very nice and knowledgeable people ( % 78.00) I have only been with CarShield for a few months ( % -10.00) When I called, my call was answered promptly ( % 0.00) I look forward to my continued coverage with CarShield, and am glad they have stuck by their customers through the pandemic ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Thank you so much for such excellent customer service! I called to pay my monthly bill early and the customer service representative was very helpful and was able to process my request ( % 33.33) I wanted to let you know that you have hired the right person! Thank You! ( % 44.64)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Maverick Motors evaluated the transmission and found a leak at the front seal ( % 0.00) I'm waiting on an adjuster to ok the claim ( % 50.00) Looking forward to getting it fixed so I can continue driving it ( % 10.00) I trust Carshield to get me back on the road ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , It has been days since I got all documentation into CarShield ( % 0.00) I have not had a response to let me know where they are in the process of authorization for repairs to be done ( % 0.00) I have called customer service and have been updated when I do but no call back to let me know where things stand ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , We are snowbirds and go back and forth from FL to TN ( % 0.00) I developed a bubble in a tire that could blow at any time ( % 10.00) I had the secure knowledge that if anything happened I would get help immediately ( % 40.00) I traveled by myself completely at ease and with only the stress of traffic thru Atlanta ( % 5.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Rep was very knowledgeable and thorough explaining various Car Shield coverages ( % 10.00) Communication skills were excellent and he listened very well ( % 60.00) Prior to call ending he made sure I had a thorough understanding of the coverages I had purchased ( % 25.00) Overall great customer experience! ( % 50.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , The warranty specialist was very helpful getting the price in the range I wanted ( % 20.00) He also explain the complete warranty package and me feel great about my choice of car warranty ( % 45.00) I’m thankful for the price discount as well ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , CarShield didn't come thru ( % 0.00) I read my contract ( % 0.00) The oil pump is covered ( % 0.00) The carshield rep said the seal was not covered ( % 0.00) I still know that he was incorrect ( % 0.00) Why would cs cover the part but not its internal part ( % 0.00) Why do I have to let my oil pump go out leaving me stranded instead of replacing the seal? ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Mr ( % 0.00) David ** was my customer service representative ( % 0.00) He was excellent from the beginning ( % 100.00) He listened attentively and responded appropriately ( % 45.00) He consistently allowed me to express myself and answered all the questions thoroughly I asked ( % 25.00) He was so friendly and empathetic ( % 37.50) What a skilled communicator that brings out all convincing points to make a well-deserved sale for the company ( % 50.00) No pressure whatsoever ( % 0.00) I really appreciated him recommending the month to month coverage because I am a retired person who wants to keep my present vehicle for a long period of time ( % 8.75) Again excellent experience and I love the commercial with Ice Tea that is what convinced me to purchase my coverage along with the superb customer service delivery of Mr ( % 62.50) David ** ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Love Car Shield ( % 50.00) Takes the worry out of your life ( % 0.00) I'm so happy I got car shield ( % 80.00) It really make me feel good knowing if my car breaks down I'm gonna be able to get it fixed ( % 26.89) Thank you car shield for all your support ( % 0.00) I feel so relieved knowing car shield got my back ( % 0.00) It's like I can finally breathe with car shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Thanks for making this service available! It was really an easy process to open a new account ( % 25.39) The warranty coverage seems to be a great value and added peace of mind ( % 80.00) The staff seems very friendly, helpful, and knowledgeable of their products and systems ( % 48.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Great customer service ( % 80.00) All of my questions were answered and I am satisfied with the information I received ( % 50.00) This sounds like the best policy for me in my current situation ( % 50.00) ( % 0.00) I had not ever purchased a used car without warranty left but I did not like the design on the CTS, and they just happen to have a low mileage SUV and I got it a good deal ( % 23.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Thought it would cover more ( % 50.00) It covered about half of the total cost ( % -8.33) I expected it to cover more ( % 20.00) But the dealership was extremely impressed by the helpfulness of the person they spoke to ( % 100.00) They pointed out exactly where to look on the contract ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I only drove my car miles after buy CarShield so I was not under warranty yet when my fuel pump quit ( % 0.00) I live on a very limited income and am yrs old ( % 4.78) CarShield not only lowered my payments but offered to tow it to the garage as soon as I can get it fixed ( % 5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , My review was not about not receiving a rental car ( % 0.00) It is about the run around I received when I started my claim ( % 0.00) There was no delay from waiting for my service records ( % 0.00) I had just purchased my car months before ( % 0.00) This was my first time being serviced ( % 25.00) I sent in my car title as requested and I believe they could have looked up my claim # from my name on my car title ( % 0.00) It took days to finished service that called for a ( % 0.00) hour repair because the adjuster didn't want to use the part from the dealership until it was mins before closing after the rd hour of being there ( % 0.00) It actually cost Car Shield ( % 0.00) for the warranty covered part not , they claimed in the earlier response ( % 0.00) After asking for "my first and last born finger prints" (exaggeration) ( % 12.50) Car shield paid there part after I paid my deductible first at the end of the business day again ( % 25.00) ( % 0.00) ( % 0.00) There has to be an easier company to deal with other than Car Shield ( % -12.50) ( % 0.00) ( % 0.00) I still say "Buyer Beware!!!" ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Claim rejected on / for another claim (same repair) in July ( % 0.00) It was rejected as my initial days was not fulfilled yet, had days to go ( % 0.00) Now I went to a better mechanics garage in October and it was rejected due to issue in July ( % 18.75) Work has not been done and I need to get it done ( % 0.00) I've been paying but I can't get work done ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I have not had to use it yet the people have been very very very very very helpful in getting me the best helpful information l needed ( % 63.00) Thanks for taking care of me ( % 20.00) I was going to send you a quick note about how I felt about this company ( % 33.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I contacted CarShield and an agent gave me information about the plan ( % 0.00) The information was very helpful and after some discussion I decided to accept the protection plan ( % 20.00) Most important was the fact that there was no contract and could cancel if not satisfied ( % 21.67) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , They were very helpful over the phone ( % 20.00) Ask the question that I need and they took care of the business ( % 0.00) It sounds like a good plan ( % 70.00) Recover a whole lot of things on your car rental car roadside help ( % 20.00) I think you'll be good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , The credit card on file at CarShield had been cancelled because someone hacked it ( % 0.00) I had forgotten to provide the new card so my October payment had not processed ( % 13.64) I received a call from CarShield and the issue was resolved efficiently ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Had a great experience, kind service, welcome feeling ( % 73.33) Thank you! I believe the price was fair ( % 70.00) Only thing is the days wait before use of coverage ( % 0.00) The agent held off for me and that was not expected but needed and appreciated ( % 12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Customer service Representative was very knowledgeable and helpful ( % 20.00) She was like a breath of fresh air??? ( % 30.00) I wish any time I call any customer service Dept ( % 0.00) I can get that quality of service I got with CarShield ( % 0.00) Kudos to the Representative ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I think CarShield need to improve by allowing the customer to get checks on the vehicle every to months just to see if anything need examine before breakdowns such as engine, transmission, car axles, etc, etc ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I would like to share my experience with CarShield ( % 0.00) Car shield is a very good company with professional customer care with dignity and respect to their customers ( % 50.50) Thank you car shield ( % 0.00) I wish everyone get a coverage from car shield so they can be protected just like I did ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Car Shield needs to be more clear when they sell you bumper to bumper warranty about the run around you get when you try to submit a claim for a clearly covered repair ( % 23.33) My car is in the mechanic shop for a hour repair which means it doesn't qualify for a rental car while you wait ( % 0.00) But the adjuster waited past hours to qualify the repair ( % -25.00) I am still without a car days later because the part could not be ordered until approved by the adjuster ( % 0.00) I am extremely dissatisfied with the product/service from Car Shield and the untimely care that I am experiencing from the Claims Adjuster ( % -12.50) I am happy to answer any questions about my experience ( % 80.00) ( % 0.00) ( % 0.00) D ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Very satisfied! Great price on coverage for my Jeep Patriot! Didn't have to wait long on getting all the information from CarShield! I will be very happy with the low price I'm having to pay! Thank You Car Shield! ( % 55.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I called for my contract, was unable to retrieve at first ( % -12.50) It was sent to me the second time and I was able to print it out ( % 25.00) It was done ASAP ( % 0.00) I am please with my contract and the price is right for all of the coverages it covers ( % 28.57) I will recommend CarShield to my friends ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Phone request to remail contract ( % 0.00) Carshield was happy to mail me copies of my repair contract and coverage statement along with instructions on how to get my car repaired at no cost to me ( % 80.00) Replacement paperwork arrived in about days ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I was extremely impressed with the efficient, timely, and courteous service I received in negotiating a contract with Car Shield today ( % 80.00) All three representatives I spoke with were very courteous and clear in their statements ( % 44.00) These gentlemen deserve to be commended: Alex, Gerald, and Jeremiah (Jay) ( % 0.00) I referred a friend, and he also obtained a contract! I will be an avid spokeswoman for Car Shield! ( % 31.25)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Excellent - they always look for a solution so you can keep your plan ( % 100.00) My representative was very friendly, didn’t want me to cancel my plan so she offered a discount and I accepted ( % 48.75) I would recommend this service to family and friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Employee was very pleasant to speak with And he handled my problem quickly ( % 64.33) He took the credit card and contacted the bank to make sure everything was good to go took the payment and may short went through ( % 40.00) Thank you very much ( % 26.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Spoke to Rep ( % 0.00) //, Wouldn't let me explain why I wanted to call back when told him I wanted to look around ( % 0.00) Wanted to know who I was going to call ( % 0.00) Kept pushing plan and money amount ( % 0.00) Then rudely and disrespectfully hung up ( % -30.00) WILL NOT RECOMMEND BY ANY STANDARD ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I was having trouble paying my bill online, the young lady on the phone was so helpful, pleasant, very professional ( % 19.08) I like & appreciate that you don't see that in customer service too often these days, stars CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I Called to inquire if I could get more coverage on my car and if I was able to get the coverage how much more will it cost and unfortunately I was told by customer representative I was at max unless it was gold coverage ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Payment was late and I was attempting to get it done late on a Sunday afternoon ( % -30.00) I realized I had downloaded the mobile app and went to it, got the payment made and feel better ( % 50.00) I appreciate the help I received from customer service on Friday last when I called to communicate when I would be making my payment and keep them up to date ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , CarShield call me and said that I was approved for repair ( % 0.00) Told the technician so he could get started repair on my truck ( % 0.00) It is great to have and I will recommend covers CarShield to my friends and family ( % 80.00) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I like the fact that my claim was approved quickly but, it took very long before I could get the part ( % 13.42) I also was not notified that the claim had gone through from Scranton Dodge in Scranton Pennsylvania ( % 0.00) That would have been easier than me having to call to find out ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I was scammed through a site off the internet which lead to the scammers taking my money, I called customer service to informed them about what happened and to let them know I may or may not have money when time to pay on my account but I'm trying to get things back on the right track, The rep ( % 14.29) was very understanding and made a notation in my files ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Car needed a tow ( % 0.00) A little confusing at first but finally got this straightened out not with CarShield but with their rd party ( % -5.94) However everything has been taken care of and hope to get my check shortly ( % 0.00) I hope this service will be worth it once, my car starts having issues ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Car has been in shop since last Friday ( % 0.00) I use it for local business ( % 0.00) My customers need to be serviced every week ( % 0.00) I am years old and depend on this car for everything ( % 10.00) Please speed up process ( % 0.00) It is very important ( % 52.00) Thank you Richard ** ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I had a questions related to new service contracts on of my cars ( % 6.82) All of my questions were quickly understood and explained by the agents ( % 33.33) Following this discussion the CarShield agents quickly offered solutions to my concerns which were quickly put in place ( % 22.22) Excellent customer service! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Very helpful and knowledgeable ( % 20.00) Easy to understand and excellent customer service ( % 71.67) I have absolutely no complaints about the service provided even though I have not had the misfortune of having to use it yet ( % -10.00) However from what I've heard there should not be any problems with a claim ( % 0.00) Always hoping for the very best ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Great job in helping me ( % 80.00) It is always a pleasure to work with your employees they seem to all be very helpful and professional in their work ( % 15.00) I am very grateful for the information and services that I do receive ( % 20.00) I can feel that each and every one in your organization are the players striving to make the customer feel comfortable with the relationship between them and CarShield ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , She was great to work with ( % 80.00) Good personality & very helpful with suggestions too ( % 45.00) I actually enjoyed making a payment! The program seems almost too good to be true but I guess I will have to see how things go if I have to make a claim ( % 55.83) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Purchased an extended warranty on the words of a salesman that everything except wearable items (brakes, tires, etc ( % 0.00) ) were covered, and after over months of bank draws brought my vehicle in and claim was denied for power steering ( % 0.00) READ THE LEGAL PAGES! They do not pay! ( % 31.25)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Haven't had to use their services yet, but I've heard great things about CarShield! I may add my other cars as well! Looking forward to having this kind of insurance/warranty in case things happen to my vehicles ( % 48.13) Got referred by a good friend of mine at my barbershop that I own, and I plan on telling more folks about my experience ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I submitted a claim on Wednesday / ( % 0.00) Nobody contacted the shop at all ( % 0.00) I have been calling and I keep getting the reset answer of I will be contacted in to hours, I’ve been these three times now ( % 0.00) The last representative Margarita, wasn’t very helpful ( % 10.00) She also told me for the first time that my claim may not be approved until weeks from now ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , One phone call talked to a real professional lady ( % 15.00) Answered my question instantly and very precise ( % 26.00) I FELT REASSURED I Made the right decision purchasing extended warranty s on my Mitsubishi Outlander Sport ( % 28.57) I can sleep peacefully knowing my out of pocket expenses will be $ ( % 25.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , The lady was outstanding in her job and answer all of my questions ( % 50.00) Very very knowledge of her job description ( % 26.00) Very very polite ( % 26.00) Very very helpful ( % 26.00) Nothing else need to be said about this lady doing her job ( % 0.00) Caught her just before she was getting off work and wasn’t in a hurried to get deal of this customer ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , AWESOME!!!! Great advice!!!! The rep was very knowledgeable and on point with it! I didn't think it was that good but you guys are the BOMB! I will definitely recommend Carshield to all my family and friends because it really is legit! ( % 56.25)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I was approved for a new transmission but I’m still waiting on repair ( % 13.64) ( % 0.00) ( % 0.00) Because, took about a week before adjusters made a decision ( % 0.00) ( % 0.00) and so I’m still have to submit my rental and it might not cover all ( % 0.00) ( % 0.00) I experience two other times with CarShieldAnd had a very over satisfying experience ( % 19.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Repair the air conditioning system ( % 0.00) Did a very good job ( % 91.00) Guy at the repair shop was impressed with the service and said he's going to join this Warranty company ( % 100.00) Company deal exactly what the logo say ( % 25.00) It took care of my situation very promptly ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Got quote ( % 0.00) Didn’t wait even one day before I got follow up call ( % 0.00) Dude I talked to was like a car dealer ( % 0.00) I called and let manager know and never received follow up call after issue was supposedly addressed with the man ( % 0.00) I can’t imagine what an older man or lady could go thru when pressed for decision ( % 16.67) Maybe I got wrong rep ( % -50.00) Who knows ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , My Toyota Camry A/C Compressor was replaced at local Toyota dealer with no issues ( % 0.00) I am very pleased with my CarShield warranty! Timely service and have and will continue to recommend CarShield warranty to family members, friends, and colleagues ( % 81.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , The agent was extremely cheerful and friendly ( % 38.75) Brightened up my afternoon ( % 0.00) Based on the friendliness I would definitely recommend this car service ( % 0.00) I was in need of switching my form of payment and the agent was quick to help me out ( % 33.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , When I called about My contract Coverage, The Customer Service Representative was very Helpful! She Answered all of my Questions and sent me a copy of my Protection Plan! She Was very Pleasant on the Phone ( % 63.29) I would recommend Car Shield to my friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I called CarShield to put in a claim and they got me a tow truck (Halftime Towing, LLC) ( % 0.00) They got my vehicle to JJ's Auto Service and I was very pleased with their professionalism ( % 65.00) I would recommend this company to friends and family members to invest in a plan for their vehicles ( % 0.00) It's worth it ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , The experience so far has been OK ( % 30.00) I Like his approach which was respectful and Kind ( % 55.00) I like his presona ( % 0.00) He was helpful in helping me find the right program for me and my car ( % 28.57) He also reminded me of the possibility of a discount which I like ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Called to give correct mileage, rep informed me that I fall into a better rate for low mileage, I appreciated her assistance with this ( % 23.33) When I first called Car Shield I did not have vehicle with me and couldn't give accurate mileage, however when I purchased the coverage no one told me that mileage affects my rate until today! ( % 37.50)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I have a Car Shield extended warranty, I had a engine issue ( % 0.00) Had it taken in and diagnosed ( % 0.00) First was told no issue ( % 25.00) They need a estimate ( % 0.00) Got that done then they asked for maintenance records for year ( % 0.00) I provided + years ( % 0.00) They told repair facility was denied due to lack of maintenance record, then told me was denied due to repair facility saying sludge could have been cause, so called repair facility who said they never said such so made way call with repair facility and car shield which they again just kept changing excuses ( % -8.33) Last statement was denied due to tarnish on the oil pan (which car shield calls sludge) ( % -6.25) They try to claim tarnish starved a main bearing which is impossible ( % -25.00) The repair facility repeatedly told them but according to the insurer if there is tarnish or rust inside a engine they don't have to cover which means any internal combustion engine would not be covered ( % 0.00) My mile new truck had tarnish on the pan walls already and the dealership said that's automatically going to form from oil being present but that it has absolutely no effect on the oil system ( % 1.21) So if you have a warranty they are scamming you on engine internals ( % 0.00) My vehicle doesn't have , miles and gets less than miles a year due to it being a winter only vehicle yet gets oil changes many times a year with usually less than miles on oil ( % 0.83) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Everyone has been so accommodating when I made contact with CarShield ( % 0.00) The circumstances for myself is that I must cancel my contract because I have a contract already ( % 0.00) Thanks for being so helpful to me ( % 20.00) Sorry if I wasted your time ( % -35.00) I am sure your company would have done a great job ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Constant letters about not having a contract ( % 0.00) Found out that I was in the system twice ( % 0.00) That is why I kept getting all the letters ( % 0.00) The woman I talked to found the problem and said she would take care of the problem ( % 0.00) So I wouldn't be receiving any more of the letters ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I have only contacted Customer Service and they were very professional and helpful ( % 6.50) I was asking how to use Car Shield if I had a need ( % 0.00) I have had it for a year and have not needed to use it; therefore, I needed advice ( % 0.00) The person I talked to was great and explained what I needed to know ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Always greeted with respect, they listen before cutting in & if they are not where one should be, they let you know & transfer to right people ( % -15.71) I did not use my services so there is no order #, however I needed to give them a current card #, so that is why I called! Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I was just calling about a membership question for the future but overall I am so happy with the this service ( % 26.67) I had some work done a couple of months ago and they lived up to what they said ( % 0.00) No scam ( % 0.00) No problem ( % 0.00) I am waiting to renew my warranty that was what the question was about ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I'm very happy with the discount, I received to add another car to my existing warranty! The Customer Support Rep was very helpful and the entire process, from start to finish was a very pleasant one! I have recommended CarShield to my family and friends for covering their cars with protection warranty! ( % 55.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Nick ** is an asset to your organization ( % 0.00) His customer service skills, and professionalism should be the benchmark for all employees in customer service department ( % 0.00) He is genuine, personable and the only reason I've decided to continue my contract with CarShield ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Very helpful ( % 20.00) They explained everything ( % 0.00) I just got it and haven't used it, but it seems fine ( % 41.67) It won't cover for a few days, so I will have to sell ( % -20.00) I don't really know what else I can say as I haven't had a chance to make any claims, so this is all I can say ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Last Friday I called to have my car towed the dealership in Brewster, NY ( % 0.00) He came to my apartment complex ( % -30.00) That was great ( % 80.00) He gave me a jump start ( % 0.00) I really thought that there was something more serious wrong with my car ( % -3.33) I don't feel that I should have to pay a $ fee, when the car wasn't towed anywhere and he just gave me a jump start ( % 0.00) I have coverage with you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , They were very helpful and very considerate and they help me get the right plan that I needed and answered any of the questions that I had ( % 22.86) Very friendly people ( % 48.75) I would recommend Car Shield to anybody and I have recommended to my kids and my family members as well ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , No Description ( % 0.00) Didn't order anything ( % 0.00) Filing a claim on my Nissan Versa where I had hit a deer last week in Beavercreek, Ohio! Was very helpful thru my situation about my vehicle that was needed getting checked out on Monday! ( % 12.50)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I was sold a policy for my truck that I use to pull a horse trailer ( % 0.00) When canceling I was told that it would not have been covered due to this activity ( % -12.50) I specifically explained the use of this truck when purchasing the policy ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I wanted to cancel service due to car holding up past expectancy and was having hard time making payments during this current COVID pandemic but CarShield rep extended another offer until I am able to pick back up with payments to have car serviced ( % -2.78) Very considerate of the company offering ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Could you tell if I am correct? The declaration page says my coverage would begin (on my Mustang) once I have driven miles and I have waited days is that correct? I was once told I had to drive miles and wait days for coverage to begin ( % 0.00) I am retired so I do not drive every day ( % 0.00) I purchased the car and had , + it now has , + miles ( % 0.00) Do you see my problem at your rules? I will pay for insurance with you and not have coverage for two plus years ( % 0.00) The amount of time to get miles at the rate I currently drive ( % 0.00) Sounds like a BBB investigation ( % 0.00) D ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Dissatisfaction with the person I talk to when getting the diamond package ( % 0.00) I thought it would cover my convertible top when the motor quit working ( % 50.00) I'm a very dissatisfied customer ( % 20.00) There were things that I was not told ( % 0.00) There were things that was covered ( % 0.00) They misleading people on TV too ( % 0.00) They would let me talk to anyone until they got my money and told me after the monthly payment was taken out of my account ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I called in to Carshield and spoke with a customer service representative that helped me lower my monthly payments and keep the same plan ( % 0.00) I thought this was very helpful and I would not mind telling my friends and family about Carshield ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Car dealership laughed when I said the word “CarShield” ( % 70.00) $ NOT covered ( % 0.00) Went to smaller repair shop — laughed when I said “carshield” ( % 35.00) Spend a lot of money to be told NOT COVERED ( % 0.00) Carshield is actually just a salesman ( % 0.00) Insurance is through another company ( % 0.00) Carshield could do nothing nor call and dispute the non coverage ( % 0.00) Take your money and run ( % 0.00) Truly a sham company ( % -20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , The Representatives that I had contact with was excellent ( % 100.00) Great service ( % 80.00) Mr ( % 0.00) ** was my representative ( % 0.00) He had a great attitude, knowledgeable ( % 80.00) Great sense of humor ( % 80.00) ( % 0.00) Explained to me all my options ( % 0.00) The person that answered the Phone very pleasant and helpful ( % 95.33) Great service ( % 80.00) Thank You ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I was very happy with the salesman ( % 100.00) You listen to me ( % 0.00) Answered all my questions ( % 0.00) He was very patient ( % 20.00) I was happy with the service ( % 80.00) Thumbs up???? I was so happy ( % 80.00) I don't have to put a lump sum of money down ( % -15.56) He explain to me that I could drop the service anytime I want and have it as long as I want so I appreciate it ( % -5.00) Thank you very much ( % 26.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , A few different times in the process of my claim there has been a drop in communication and I have had to call in to get any answers or recommendations on how to move forward in the process ( % -10.00) that's a problem because I do a lot for my family and for my job, and I only have one vehicle ( % 0.00) Trying to be a responsible adult and get the problem fixed before it becomes worse is always my plan, but dealing with this company for the first time, after getting recommended to you guys as a quality company, has been stressful and fatiguing ( % 5.00) Y'all left me out to hang and have now put me in a worse position than I was before ( % -20.00) Thank you for that by the way ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I had called to cancel Car Shield because it just isn't in my budget right now ( % 28.57) I wish that I could keep it but this is bad timing ( % -70.00) The person I spoke with was very polite ( % 20.00) She has a very good personality ( % 91.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Customer service person was a joy to talk to and informative ( % 80.00) Was able to explain the process on what needs to happen to next about my claim to get it going and get my car on the road again ( % 25.00) She was contacting the next person in line to make the next move ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , My experience was awesome ( % 100.00) She helped me out in every way possible and yes I would recommend you guys ( % 0.00) I appreciate the help she gave me ( % 0.00) She answered all the questions I asked ( % 0.00) She led me in the direction I needed to be in and I really appreciate that ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I was going to close my account but the agent made me change my mind ( % 0.00) She gave me some option to fax my receipt in ( % 0.00) I might be able to get some of my fee wavier that I paid out of my pocket when I took my car to get it fix and the people there said they dont' take Car Shield ( % 50.00) I had to get a replace radiator for my car Chevy Sonic ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , My representative was very pleasant and eager to help ( % 95.33) I appreciate her pleasing personality as well ( % 0.00) Recommending CarShield to my friends would not be a problem at all ( % 0.00) I believe everyone should have it and it seems to be very affordable ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , This is the first time that we tried to get information concerning my policy ( % 25.00) There wasn't a long wait time on the phone and that was a good thing! Becky was very polite and professional! She answered my questions which were very helpful ( % 27.00) Great job Becky!! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I was told that my plan covered the power windows ( % 0.00) First the master window switch went out ( % 25.00) Not covered ( % 0.00) Then the window regulator/motor went out ( % 0.00) First they said it was covered, then after I got it fixed they denied the claim and said it was not covered ( % 17.50) Other than the window glass itself, which I know is not covered, the window switches, motor, and regulator is all there is to the power windows ( % -12.50) So if you don't cover all the components of power windows, then exactly what DO you cover when you say power windows are covered? ( % 25.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , The agent was very helpful and I felt very comfortable talking to them ( % 36.00) It seems that every time I speak with someone it always end on a good note ( % 70.00) The only thing I'd change in your policy is not waiting for something to break completely before you'll cover it ( % 5.00) Sometimes a breakage could cause something even bigger to break ( % 0.00) Just a thought ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , CarShield has been GREAT for me, I have gotten carshield for different cars I owned and have never been disappointed ( % 1.67) I only insured my car for long trips, that way if I broke down on my trip carshield could help ( % -6.85) However I was lucky enough to only need carshield one time for repairs ( % 11.11) It was a bit of a slow process getting the car repaired, but carshield did pay ( % -30.00) I highly recommend CarShield ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , CarShield company that cares about its customers and to have the best policies they can offer ( % 100.00) I highly recommend carshield to all car owners because they cap really good car protection service ( % 43.00) Give them a call for more details on how to get coverage ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I described it in the brief survey on the prior page ( % 0.00) I called about lowering my auto insurance in the past because I have been in NYC working since April, and I was told no ( % -25.00) Yesterday's rep told me about "storage" insurance for the car ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Spoke with Selena today ( % 0.00) She was knowledgeable and very helpful ( % 20.00) Took all of the guesswork out of me being computer illiterate ( % 0.00) ( % 0.00) ( % 0.00) Thank you Selena!!!? Also car is almost paid off ( % 0.00) I'm the first and only owner ( % 12.50) Takes my worry away to know I'm covered ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I purchased the Car Shield about days ago ( % 0.00) The customer service and quality of the product are Outstanding ( % 50.00) When I called the representatives were knowledgeable, professional and friendly ( % 23.75) I highly recommend this warranty product for any vehicle that its manufacturer warranty has expired ( % 16.00) You never know when you are going to need it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Have not had to call in a claim yet but had to resolve some billing issues and the customer service was outstanding ( % 50.00) I’m pleased to be a member and has and always recommend Car Shield to all family and friends ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , The rep calmed me down, looked for and found alternatives, and resolved my problems ( % -15.56) She was truly terrific since by the end of the call, I felt relieved and ready to continue with the membership ( % 10.00) I would recommend her to anyone who is concerned about finances during this Covid emergency ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I am grateful for the polite and lively conversation I had with you ( % 13.64) I need my order number ( % 0.00) If you do not mind please ( % 0.00) I have recommended your firm to a few friends, I pray they will use your service ( % -20.00) My car is dear to me, I would be happy if it is back on the road and running well ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I requested a paper copy for the agreement and terms ( % 0.00) It took a few short days and it was received ( % -10.00) The person who took my call was easy to talk with ( % 43.33) Very obliging and polite ( % 20.00) ( % 0.00) Answered my questions and asked if there was anything further he could assist ( % 0.00) Not at this time and we hung up ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I traded the Jeep Grand Cherokee in and got a Kia Seltos ( % 50.00) Since I no longer had the Jeep, I wanted to make sure I canceled the coverage on it so I wouldn't be charged again ( % 50.00) Thank you for covering my Jeep ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Excellent working with CarShield ( % 100.00) They took care of the problem I had with my truck ( % 0.00) I will continue to work with car shield and will tell other people about the great things carshield has done ( % 33.75) Class A program ( % 0.00) I have filed a claim today ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I was paying ( % 0.00) a month and ( % 0.00) dollar per claim ( % 0.00) My car Ford Fusion SEL need a Throttle cover ( % 0.00) Yet, CarShield didn’t cover it ( % 0.00) What’s the point of having it! Rather than paying ( % 0.00) as advertised, it’s had to pay over $!!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I received a notice that there was a problem with my account and my payment could not be processed ( % 0.00) I tried about times to contact the company by email, text and phone ( % 0.00) They said I would be contacted within hours ( % 0.00) That never happened either ( % 0.00) I just needed to know what the problem was with my card and I guess they have so much business they don't need mine ( % 20.00) I will have to find another company to meet my needs ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Talked with Selina regarding the date to be changed concerning the withdrawal of the direct payment from the th of each month to the st of each month ( % 10.00) Selina was very helpful and assured me that the direct withdrawal date would indeed be changed to the st of each month ( % 15.00) Thank you very much for all your help ( % 26.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , The rep was so helpful and gave me a great rate!! I was not sure if I wanted to sign up but when they told me what was covered and how much my monthly payment would be, I just could not resist signing up ( % 31.67) I feel more comfortable now that my vehicle is covered ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I have a well-loved -year-old vehicle that is in great condition ( % 80.00) However, I know from my experience with a previous SUV that a vehicle can be perfectly maintained and things still break down, especially if you have a lot of powered features on it ( % 16.94) For what it cost to have the power windows repaired on the previous vehicle I could have paid CarShield premiums for two years! CarShield was recommended to me by a neighbor who owns a mechanic shop, and I am forever grateful ( % -20.83) I hope I never need to use them, but it's nice to know they are there ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Purchased a new vehicle and was helped to quickly update my policy ( % 23.48) The lady was very nice and helpful ( % 78.00) I was quite pleased with the policy and the rate I was being charged ( % 50.00) Thanks and I cannot wait to use this service ( % 20.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Previous card on file was cancelled due to some fraud activity ( % -14.58) I received a text stating I needed to add a new card for payment, I was in Florida at the time without the card and asked if it was possible to wait until -- to renew my account with the new card ( % 9.09) Veronica was very helpful with renewing my account with the new card, thank you for understanding the circumstances ( % 16.82) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I'm very satisfied with my overall experience, the sales staff was outstanding and very good in what they do ( % 51.50) I'm definitely glad I went with CarShield ( % 50.00) I believe I made a wise decision ( % 70.00) I will definitely keep Carshield ( % 0.00) I would love to get more detail Infomation on your services ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I was driving when a spark plug came out of the head destroyed plug head threads of cylinder and coil pack ( % 0.00) I was told that weren't gonna cover that ( % 0.00) But when I got my n policy I purchased one of the best ones the gentlemen who sold it to me said any engine trouble I would be covered ( % 40.00) I'm paid bucks a month for coverage that I wasn't sure I could count on ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I have not had it long ( % -5.00) ( % 0.00) ( % 0.00) ( % 0.00) And I need a wildshield ( % 0.00) They have already gotten my money and still don't know my claim number ( % 0.00) ( % 0.00) ( % 0.00) And they have not even gotten back to me ( % 0.00) ( % 0.00) I really need a windshield ( % 20.00) I was driving the other day and a bird hit my window ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Very bad experience???? Took my car to Chrysler ( % -91.00) They told me they don't take CarShield because you guys don't pay and want to use old parts so now I'm looking around ( % 10.00) I should be able to take my car to my choice not where CarShield tell me to take it???? ( % 50.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Everyone at the time, were all respectful and cooperative, very helpful and courteous ( % 43.33) I would very much like to bring my Versa back to CarShield ( % 13.00) I apologize for leaving and would like to come back ( % 0.00) Please let me know either way ( % 0.00) If I need to check with some other company, please give me their contact information ( % -12.50) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I gave three stars only because I had no experience with the product ( % 0.00) I had it for only a short period before I sold the car ( % 0.00) I thought the price was fair and I felt the salesman did a good job selling me the policy ( % 70.00) Other than that I really have nothing else to report ( % 3.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , They really do pay for the parts and labor and at a low out of pocket cost to the customer ( % 10.00) I will continue to use Car Shield and recommend them to my friends and others ( % 0.00) Always be sure that you and the repair shop use email and not try going through customer service ( % 50.00) If you do it will take you longer than you expect and make you very upset like I was ( % 20.00) I was ready to think they were a scam, however it turned out that they do what they say they will do ( % 20.00) Thank you Car Shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , So far everything is ok ( % 30.00) Service reps are real nice on the phone ( % 90.00) Haven't used it yet but I'm sure I will soon ( % 50.00) My car is years old with , miles ( % 10.00) It runs just fine but it gets over below here in Fairbanks Alaska ( % 41.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , While my vehicle got fix and all it cost me was the deductible the time for a minor repair took a week ( % -5.00) Good thing I was able to use another vehicle as your rental time wouldn't be long enough ( % 28.75) I'm not sure if {I will stay with you guys ( % -25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Customer Services personnel are well trained, polished, courteous, and helpful ( % 60.00) A true representation of the professionalism of your organization ( % 35.00) I view this experience as being representative of the quality of services provided by CarShield ( % 0.00) Kudos to the Management Team and to your staff ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I wish the claim process should be rapid ( % 0.00) This was the feedback I got from some auto shop I visited when searching for CarShield approved shops ( % 0.00) These auto shop frowned at the time lag and round around it takes to respond to them during and after services was completed ( % -20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Thanks for responding so quickly about my repair ( % 26.67) It was satisfying to know that my repair was covered ( % 50.00) Although the part credit did not cover the entire cost of the radiator replacement, I was pleased that I only had to cover one third of the cost ( % 12.50) Thanks! ( % 25.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , There was work done on my Nissan Pathfinder back in April ( % 0.00) I still haven’t received the reimbursement check for the car rental ( % 0.00) I have been lied to too many times about it being sent out ( % 50.00) I find it very funny that you could demand a monthly payment but you cannot fulfill your obligation ( % 32.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I never had a problem this time I did yrs ago and I was totally satisfied with my contract and service and when it is time to renew my contract I will ( % 50.00) Also I have and I do refer your services to friends and family ( % 0.00) I appreciate that you do what your contracts say you will ( % 0.00) I paid nothing! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Was having my battery light coming on was told I needed an alternator ( % 40.00) They were very helpful by getting the alternator for them and had it delivered right away ( % 24.29) It did take long for me to have my car back ( % -2.50) I am so thankful that I had CarShield ( % 0.00) I was told it would cost me $ ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I will be leaving Car Shield after this repair is completed ( % 0.00) From the service, where none of the reps I spoke with (at least ) had any idea what to do, to the actual work ( % -15.00) My garage/repair shop had the part - a radiator - but were not allowed to use it given they were forced to wait to receive another 're-manufactured' radiator from Auto Zone in Memphis ( % -30.00) This caused me not to have any transportation for at least days longer than necessary ( % -15.00) As I write this, I am still without a car because of this unnecessary situation created by Car Shield ( % -40.00) One of your supervisors even told me that the reason you use re-manufactured parts is so that your customers (me) don't come out of pocket any more than we already are, to which I responded, I am paying for a service with CS which so that I won't have to come out of pocket at all ( % 50.00) Otherwise, what do I need CS for? He had no answer ( % 0.00) But, the conversation is certainly apropos, given CS says it is also not going to pay for some of the labor charges needed to replace the radiator ( % 21.43) An all around angering experience ( % 0.00) Which is why I am leaving CS, and telling the world about my experience via social media ( % 3.33) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I had a change of acct ( % 0.00) number, I did not want to lose my account ( % 0.00) I heard good things about your business ( % 70.00) My friend had ask me to join the organization ( % 0.00) I seen your commercials on TV and was please with the results ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I was treated like they wanted to get me signed up for Carshield and they tried to make sure that I got a plan that fits me ( % 50.00) They also called me back to see if I was happy with the service that they provide ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Customer service is excellent, but the actual sevices paid for are the main issue ( % 38.89) I will give this co ( % 0.00) Another chance but if I pay % of the damages for my vehicle then I won't need to pay a monthly fee to this company ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , AAS is really rude, passive/aggressive, unprofessional and unresponsive to the needs of your customers ( % -30.00) My repair was finished Friday afternoon ( % 0.00) The dealership and I were told payment would be processed and delivered on Friday then we were told it would be Saturday and here it is Thursday the following week in payments finally been submitted ( % 0.00) Thankfully, I was able to put the bill on a credit card otherwise I would’ve been in a rental this entire time which is wasteful and abusive ( % 25.00) I am really saddened at the delay And moreover, the abusive attitudes of the persons to which I spoke ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , The starter went out on my car ( % 0.00) As bad as it is, Carshield has made it easier by helping me through the process of getting my car to Toyota for repair ( % -70.00) I'm so glad I have carshield ( % 50.00) I would definitely recommend carshield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I had cancelled my coverage and you withdrew ( % 0.00) from my account anyway ( % 0.00) Can I get a refund? I was not expecting that withdrawal ( % 0.00) I do not know what else to say except the people I have talked to have been very nice ( % 78.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , So far so good ( % 40.00) Instead of jerking me they put me on a policy I could handle ( % 0.00) I am currently on diamond which is the best so I heard and I only have to pay a filler Deductible ( % 33.33) Better than paying a full price of repairs which could cost you thousands ( % 42.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Each time I have called, the response has been rapid and without any fault ( % 0.00) I’ve been with you since and have never regretted it!! Unless you have total coverage from the facts, this is the next best thing—BAR NONE!!! ( % 33.33)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Everything was quick and free from hassle ( % 36.67) No more than phone call with customer service and all approval was completed ( % -25.00) I was skeptical at first about joining after a friend told me about Carshield ( % -12.50) But I'm glad as to you never know when a situation might arise ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I definitely would recommend CarShield to everyone ( % 0.00) They are quick with responding to claims and very professional when asking any questions needed ( % 23.17) I’m going to recommend my family because I believe it would help out ( % 0.00) I’m very impressed with the way they handled my claim ( % 100.00) Very happy client ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I called the dealership of my Subaru Forester to make an appointment to repair my "Humming" noise of my rear end bearings and also my "Leaking" transmission ( % 0.00) I gave them the number to contact CarShield and they completed the repair in a few days and when I went to pick up my car I was so surprised to have a bill for only $ ( % -3.33) for the major repairs that would've cost me over $ ( % 6.25) if I did not have any coverage at all! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I have been a member for over an year without any issues that required my policy for any repairs ( % 0.00) Last week I purchased another great low mileage car and was able to upgrade my policy to Diamond coverage ( % 32.50) Both cars just $ ( % 0.00) each per month ( % 0.00) Having the peace mind that my vehicles are protected mechanical or electrical should happen and even provides a rental car ( % 0.00) That's true value at a fair price ( % 52.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Extremely treated great ( % 33.75) Companies I dealt with should take this company as way of doing and the way to treat ( % 0.00) The public send them this survey after they talk to this insurance company way of talking to people they would make more money and not leave that horrible taste in my or and the publics' mouths ( % -16.67) Thanks ( % 20.00) Michael ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I had trouble printing the contract ( % -20.00) I did like what your company said that they would help with when I did need them, I would like a document of said items and terms ( % 0.00) After viewing what I have, I think it is sufficient ( % 0.00) Thank you, Barbara ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , He is very knowledgeable and helpful ( % 20.00) And the price is reasonable ( % 20.00) I will definitely introduce this car extended warranty service to my friends ( % 0.00) So far you have the best coverage for my car ( % 55.00) I really appreciate all your help in finding me the best coverage ( % 60.00) Thank You! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , The sales person misrepresented the coverage waiting period - since the documents were not available for review until after I had entered into the contract - now I am faced with a better than k ( % 15.00) So after the purchase of the car I felt a warranty was a wise thing, I guess I should not have chosen Car Shield ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , The customer service reminded me of the customer service of old, where you felt heard and they did what they could to help ( % 10.00) It took over a week for the Adjuster to connect with my Service Advisor, then I called Customer Service and the claim began processing at a steady pace ( % 16.67) Thank you Customer Service! The work was done and I am pleased ( % 50.00) Thank you CarShield! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , The CarShield Representative was courteous, informed of your products and handled my concern in a very real and quick way ( % 39.78) I was also able to get through to the representative in a very short time and I appreciate that the representatives are based in the United States and speak clearly and have good communication skills ( % 32.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I called because the shop I took my car to said what I needed done was not covered and I needed to know more about the policy ( % 50.00) I am now about to attempt to print it out but the very nice woman I spoke to, told me that if I had problems, I could call again ( % 78.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , The lady was very helpful about my plan and offered other options for me to look into for me and my wife ( % 3.75) Which I think that those options were really nice in times like these that we are living in and at this moment ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I keep responding with my reasons but no one is doing anything with my situation with your company ( % 0.00) The only way I can get justice is through Social media ( % 1.67) I Do not really want to do ( % -10.00) I am looking for Satisfaction ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I found my rep knowledgable, courteous, and helpful ( % 60.00) It was a pleasure doing business with him ( % 0.00) Since I am a senior and on fixed income, I did a bit of research with other companies for the best price and value and found that CarShield offered the best of both ( % 49.38) My rep was willing to work with me to see that got the best price available ( % 55.00) Thank you CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , No blower for any of the dash controls ( % 0.00) Take it to Kelly Automotive in Gilbert, AZ ( % 0.00) They performed diagnostics and confirmed ( % 40.00) CarShield's response was it was a bad transistor and therefore not covered ( % -70.00) The transistor (required to work the blower motor) is not covered but yet the blower motor is covered???? I am sending this out as a public podcast to let everybody know about CarShield and how they basically split hairs ( % 0.00) Everyone please take heed ( % 0.00) Thank you CarShield but the services won't be needed in the future ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , This was my first time submitting a claim and the rep was very informative and direct in all questions asked ( % 18.33) And she was very polite with the way she answered the questions ( % 20.00) I am excited to see how well everything things turns out ( % 37.50) ❣️ ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Very nice ( % 78.00) Already wrote one ( % 0.00) Thank you ( % 0.00) Have bless day ( % 0.00) I had bad misunderstanding with one of your sales but we got straight, but make next time she give her customer right information before she starting talking so she won't mess up no one else ( % -6.49) Thank you ( % 0.00) Have bless day ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , The customer service was great ( % 80.00) Seems like it was very good teamwork ( % 91.00) Shelby knew the product very well ( % 20.00) The service was amazing ( % 60.00) I would definitely recommend my family and friends ( % 0.00) Oh did I mention the prices were very affordable with my budget ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Out of town with a flat tire CarShield got me a tow right away ( % 13.04) Got my tire fixed ( % 10.00) Back on the road within hours ( % 0.00) Awesome ( % 100.00) I would recommend CarShield to anyone ( % 0.00) Great value anywhere anytime ( % 80.00) People should have CarShield ( % 0.00) It’s the greatest ( % 100.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , For the money I believe you should cover more ( % 50.00) Help us out in these troubled times ( % -50.00) For those of us who are struggling right now, helping us would only help the reputation of Car Shield and attract even more customers ( % 26.19) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , What a great extended warranty service, they keep these dealers honest with pricing, many of them are ripping the consumer off ( % 63.33) Always work with the mechanic to make sure they are doing the right repair and keep the client up to date of what's happening ( % 39.29) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I was informed that my refund was submitted on the th of August and was actually sent on September ( % 0.00) Someone should tell the truth ( % 0.00) ( % 0.00) Your people were cooperative but I was not given the right information on when my refund would arrive ( % 28.57) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Called & spoke with Austin in Customer Service advising I told the woman who sold us Car Shield last month that we specifically did NOT WANT the ability for the bank to take out our monthly payments ( % 0.00) I received a Confirmation of Preauthorization for auto withdrawal hence my call which Austin advised our account was noted & changed ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Nick and Bree were very personable and knowledgeable with your product ( % 20.00) Looking forward to many good years with CarShield ( % 60.00) Your product looks like it will fit all my needs ( % 40.00) Your product is very competitive and the reviews online are very good ( % 55.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I am happy that I chose CarShield for my coverage on my car! Whenever I had questions I call CarShield and a representative got on the phone and answer all of my questions professionally and kindly ( % 56.67) I am very please with CarShield and will recommend them to my friends ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Very professional, courteous, answered my questions ( % 36.50) Thank you for all the help! Glad they answered my questions so quickly - I was driving & the short call was all I needed ( % 27.78) Concise with my information & obtained my record immediately for review ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Purchased this warranty in May and filed a claim in early September ( % 10.00) It took them more than weeks to respond ( % 50.00) Just received a call from mechanic saying my claim was denied because cause of engine failure could not be determined but POSSIBLY due to sludge ( % -22.08) The mechanic says he DISAGREES % with that decision ( % 0.00) I get regular oil changes ( % 0.00) What is the point of having this warranty? I need a refund for all the payments I made ( % 0.00) I feel like I have been ripped off ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Service very polite, professional and rapid response regarding my needs ( % 15.00) No waiting time on the phone, representative was available instantly what is unusual in comparison to other services nowadays ( % 11.88) Also my contract was delivered to me over email at almost no time ( % 0.00) Policy was explained to me very clearly and my concerns addressed on the spot ( % 13.00) Friendly way of conducting whole conversation ( % 28.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Wanted to find out if something was going to be covered with my coverage on my car and was told by the representative that I talked to that it would be covered under my coverage ( % 0.00) So my question was answered ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I had a time finding someone to take Car Shield ( % 0.00) The only places that take it is Midas, Pep Boys, & Mieneke in Lafayette, La ( % 0.00) Far distance for me ( % 10.00) But had to have it fixed ( % 10.00) Thought everyone took it ( % 0.00) That was very upsetting to me ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I feel as if I and my new customer were cheated from our new customer reward because of the way the instructions were presented ( % 13.64) I would like a corporate response to my question ( % 0.00) This will go a long way to whether I promote Carshield or not ( % -5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Ashley was very helpful and went above and beyond what she was suppose to do ( % 10.00) I will for sure be recommending Car Shield to other people ( % 18.75) This is the best thing I have ever had as for as car repairs go ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Great service while going over my benefits for being a CarShield Member ( % 80.00) I was able to get my questions answered in a timely manner ( % 50.00) My call was concerning the benefits for being a Car Shield Member and being a new member ( % 13.64) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , The customer service rep Jordayn and Carlise and Jonathan was very helpful in resolving the situation ( % 20.00) As far as Chapman Nissan not too pleased ( % 30.00) l bring my car in because the shifter gear was defect ( % 0.00) Pick my car up today and now the engine light is on when it was not before ( % 40.00) Thank you guys for standing by your commercial ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , All was good but expensive ( % 10.00) Customer service was great ( % 80.00) Very polite ( % 20.00) It was quick and easy ( % 38.33) I had no complaints or problems ( % 0.00) I have used CarShield in the past ( % -25.00) Enjoyed working with you ( % 50.00) Hope to work with again soon ( % 0.00) This review is important but I am now getting flustered ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , The representative was very professional and knowledgeable ( % 13.00) The price was right also ( % 28.57) The discounts I received were awesome ( % 100.00) I could not ask for a better deal ( % 50.00) I was very happy with the quote I received along with the Price I received ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Carshield has been very wonderful ( % 100.00) You can always count on them to take care of your Warranty needs ( % 0.00) Highly recommend signing up for them no matter how old your vehicle is and no matter what make and model ( % 13.00) The price is right ( % 28.57) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I spoke with a claims agent by phone with a request to submit a claim online, with the understanding, I would pay for the replacement of my alternator out of pocket and submit paid receipts for reimbursement ( % 0.00) My request was granted ( % 0.00) I submitted the the receipts and was pair as agreed ( % 0.00) I am delighted, Joseph ** ( % 70.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Noting gets done ( % 0.00) Car shop been waiting since Aug th been waiting for claims ( % 0.00) ( % 0.00) ( % 0.00) Someone called lying saying that he was a top person ( % 50.00) ( % 0.00) ( % 0.00) Lied ( % 0.00) ( % 0.00) ( % 0.00) Lost my Job due to no transportation ( % -12.50) Would not recommend this company ( % 0.00) ( % 0.00) ( % 0.00) Just a runaround ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I am a new customer ( % 13.64) I was totally impressed with the Rep who took care of setting up my coverage ( % 100.00) Very professional & knowledgeable ( % 13.00) Yes I would highly recommend your services ( % 16.00) Upon necessity, I'll look forward to doing business with CarShield as the advertisements are most impressive! ( % 75.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , The customer service was excellent and I will recommend CarShield to anyone who asked me about it And I think it’s very good to have CarShield for your truck or your car because Conte’s Pizza very very hard on people specially now that this Coronavirus is going on so I would love to have CarShield and I’m glad they have it for people to help us ( % 48.13) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I had a beneficial experience ( % 0.00) I noticed a problem and the agent did his best to make me feel at ease ( % 100.00) In fact because of his attention to deal I've recommended CarShield to several friends of mine ( % 0.00) CarShield owns up to what they provide ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I've not filled a claim with CarShield at this time ( % -20.00) Auto pay changed, card number changed so I call the number provided and the lady that helped me straighten things out with my account was very nice and cordial ( % 78.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I was a bit concerned when I did have to file a claim when I called and the hold time was thru the roof! Myself nor the shop could get in contact with anyone to get a claim going, But once it finally got thru to speak to someone they were really good and helped me with my issue ( % 35.00) The shop was a procrastinating on doing their side of things but CarShield was on point and got me the info I needed and I got the claim submitted, they finally fixed the vehicle, ( % 10.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , The first time calling for information on a warranty policy I felt comfortable with your employee and purchased two policies ( % 32.50) I received the utmost respect and comparison from your employee ( % 0.00) He genuinely cares about people and his job ( % 40.00) I highly recommend Car Shield ( % 16.00) In fact I already spoke to my entire family and encourge them into calling ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , The service was wonderful ( % 100.00) However since I’m new have no need for service yet ( % 13.64) I’m sure if I ever need to make a claim I will be satisfied ( % 50.00) Cannot add anything else because I’m a new customer ( % 13.64) Nothing else to add ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , The representative was very friendly and knowledgeable ( % 48.75) She knew exactly what I needed to get started and made me feel comfortable getting the coverage ( % 32.50) She even went as far as offering me a discount to be able to afford the coverage ( % 30.00) ??? ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Very professional ( % 13.00) Nice staff ( % 60.00) Made me very comfortable ( % 52.00) Will recommend to everybody ( % 0.00) It makes sense knowing Car Shield is with me ( % 0.00) My sister just paid $ out of pocket on her car ( % 0.00) Wow ( % 10.00) I know I’m not gonna get punched with one of those bills ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I have recently lost employment and I thought I was going to lose my insurance through Car Shield but to my delight the gentleman I spoke to reassured me that wasn't going to happen and he moved my payment to November st and I was really happy with his professionalism ( % 40.00) This gives me the leeway I need to get new employment and get the bill paid???? ( % 13.64)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I love it! My experience was fantastic, and the people that I have spoken with have always been so helpful, energetic, and willing to help with all questions ( % 44.38) And trust me I had a lot of them, what my policy covered to if I would receive a loaner vehicle ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I called to cancel the account because I had no confidence in the original plan I was sold ( % 37.50) I am completely happy with the new plan I have now ( % 46.82) I have more confidence in this plan ( % 50.00) I feel like I am building something ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , My car has been broke for weeks ( % 0.00) CarShield confirmed that my transmission would be at dealership a week ago ( % 40.00) My payment is still coming out of my bank Acct ( % 0.00) No transmission has shown up yet ( % 0.00) I need to really talk with someone about this ( % 20.00) I have referred my friends to get CarShield but it’s not working for me ( % 0.00) I’m very dissatisfied with this Company ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I have already mentioned ( % 0.00) ( % 0.00) ( % 0.00) I have JUST signed up, and your representative called me ( % 0.00) We made sure my sign-up payment went through, and established that I will call, monthly, on the first weekday after payday, to make my payments ( % 37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , My car has been at Cottman transmission for days it took days for the inspector to go to the shop ( % 0.00) days to hear from Car Shield ( % 0.00) Cottman was told to drop transmission and open it up ( % 0.00) My car is sitting there now days still waiting ( % 0.00) I found online that the Transmission Module for the model was recalled ( % 0.00) Cottman told me that the labor to drop the transmission is not covered by insurance and Car Shield knows that $ Cottman also requested a different representative as they have had to wait nearly days for a response ( % 5.00) I asked Cottman to test the Transmission Module ( % 0.00) I am still waiting ( % 0.00) The price for extended warranty is great ( % 80.00) But when the agent laughs when he told me what will be covered it was very disconcerting ( % 20.00) Volkswagen does not accept this warranty ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Awesome, friendly and nice ( % 65.83) Also kind customer service was very friendly ( % 54.37) I didn’t have to wait on hold ( % 0.00) They was quick and nice ( % 46.67) l like when the customer service are friendly and ask me if I’m alright ( % 37.50) I like that ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , When I called to purchase this warranty I was told that as long as I can provide proof the oil was changed it would be fine ( % 18.33) I specifically told them we changed our own oil ( % 60.00) We have the receipts as my husband worked for a dealership ( % 0.00) months after we purchased the policy the timing chains went out ( % 0.00) They denied the claim because they said there was minor sludge in the engine-- the car is a w/ k miles--it's an old car ( % 2.50) ALL old cars have minor sludge build-up ( % 2.50) They said that we did not have the mileage written down for EVERY oil change- this was not in the policy that we had to have mileage ( % -15.56) They do not have any intention of ever covering a claim if you do your own oil change ( % 60.00) They told the service writer they denied the claim due to no mileage on the oil changes ( % -12.50) They told us a different story - sludge ( % 0.00) Of course they aren't going to tell a mechanic they denied it because of sludge they would have gotten told EVERY car has sludge ( % 0.00) The inspector told the service writer the engine was fine ( % 41.67) They did nothing but lie ( % 0.00) This is a fraudulent company that never had any intention of following their contract ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , My scheduled payment was not paid due to card replaced by bank ( % -12.50) Needed to update payment information ( % 0.00) Customer service helper Angela was very helpful and quickly took care of what was needed ( % 26.67) There was no problems with updating my payment and keeping my coverage with CarShield current ( % 0.00) I routinely recommend this coverage to others ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , My experience today was very well ( % 20.00) Did not have any problems at all with anything ( % 0.00) We just needed case number so we can get work done on our vehicle ( % 0.00) The transmission we think is going out in the thing ( % 0.00) So now we had to bring it in it to get some work done ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I have to wait because CarShield order the parts and now I have to wait for the car part ( % 0.00) I have no car ( % 0.00) To rent a car is a day ( % 0.00) I don't have that kind of money ( % 60.00) Now no truck for or days ( % 0.00) Still no car put has not co ( % 0.00) w in yet ( % 0.00) Might not be a customer for long ( % -5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Everything was fine, Marien was very nice, and she was very on the point with the right info ( % 42.06) Glad to have a new policy that gives rental cars if mine needs work ( % 31.82) Please send me a hard copy of my policy as I don't have a copy machine ( % -29.17) Thank you ( % 0.00) Sue ** ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Need a rental car but I couldn't ( % 0.00) They told me I have to pay for my own rental car ( % 60.00) Can I have the money? I had to try to get someone to take me to work ( % 0.00) They told me they couldn't pay for shots for my car ( % 0.00) Do I have to pay for the shots myself? I thought I had the time I service this is not no, service for me ( % 0.00) Thinking about getting another warranty service ( % 0.00) I thought I had the best service I still ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I had to update account information and was given excellent support, and had to wait less than minutes to get connected ( % 41.67) I also had several questions on my coverage and contractual term which were answered to my full satisfaction ( % 17.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Read previous comments regarding personal experience ( % -8.33) My car failed to start ( % -50.00) I called Carshield for assistance ( % 0.00) The customer service agent comforted and assured me that everything would be ok ( % 50.00) A roadside tow truck was given my location ( % 0.00) Meanwhile, I was instructed by the agent on how I may get my started ( % 0.00) Her suggestion proved fruitful and I was soon back on the road on my way ( % 0.00) Again, Thanks CarShield ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Wanted to make sure policy was in effect ( % 50.00) Had received notice I should coverage for my car ( % 0.00) I was told everything was fine, and should disregard notice ( % 41.67) My name had been misspelled but was corrected and new policy with correction will be sent to me ( % 13.64) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Great Customer Service ( % 80.00) I was well pleased ( % 50.00) Agent was very pleasant and informative ( % 95.33) I don't remember her name, but she was delightful ( % 100.00) She was so sweet and understanding ( % 35.00) I wish there were more people like who are sincere in their approach to their customers ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , The first representative Gene or Genie or whatever her name was she was a total idiot telling me I owed more money to CarShield when I looked into my account knowing I paid so before having to call a customer and telling them that they owe more money why don't you look into the account and then having them pay it? ( % 9.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I just submitted on the previous page my experience in detail but to sum it up- know what your plan covers, be persistent, huge thanks to Jessica H and Iesha for their help getting my truck fixed and helping me get everything taken care of! It took talking to people before Jessica but eventually we figured it out and CarShield did take care of my truck ( % 13.96) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I filed a claim which CarShield closed for some reason ( % -10.00) CarShield caused a big delay when they closed the claim and I paid out of pocket for my rental with no reimbursement ( % -5.00) After the parts were finally inspected they only paid a partial amount on repairs ( % -3.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Very satisfied with Car Shield ( % 65.00) The price is great ( % 80.00) Very helpful services ( % 20.00) Knowledgeable ( % 0.00) I look all over trying to find a place that was reasonable ( % 20.00) Thank God someone told me about you guys ( % 0.00) You're great ( % 80.00) I would recommend Car Shield to all my friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Representatives all very helpful with Chris and other were always willing to answer my questions and any other concern I had ( % 5.00) Very well oiled machine of workers you have there at your customer service location ( % 20.00) That is all of my feedback to your questioning ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , The agent was knowledgeable and accurate ( % 40.00) Very pleasant and informative of the various account options available ( % 45.11) She reviewed all the coverage details of the Diamond package ( % 0.00) Which was the plan I had previously selected as it covers most all mechanical failures but especially because it includes high end electronic failures and roadside assistance and rental car coverage ( % 12.33) Can't beat that! Not to mention the $ ( % 0.00) dollar deductible and any service provider you choose so long an ASE certified ( % -5.00) I would recommend Car Shield to others even after having used other extended warranty providers with other vehicles ( % -12.50) This is probably a part of a great process that I have enjoyed the least ( % 33.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Please read my previous notes regarding my experience ( % -16.67) It has been almost a month and I have still not been reimbursed $ for my rental car which I got the approval for ( % 0.00) I waited almost hours at the Ford dealership for your payment ( % 0.00) It never came, so I paid out of my own pocket ( % 60.00) I still have not been paid ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I wanted to change my payment date ( % 0.00) The customer rep was very helpful with explaining and following through with my request ( % 10.00) The issues were resolved with quickness and efficiency ( % 0.00) I would refer my friends to CarShield if they are looking for a way to cover their car after factory warranty has expired ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , The customer service agent was efficient and friendly ( % 37.50) He solved both of my problems quickly and professionally ( % 21.67) It was a pleasure to work with him on the phone today ( % 0.00) He was able to change my payment date for me ( % 50.00) It is now on a more convenient day of the month when I have money available ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , The person who handled the call was very informative and answered all questions I had ( % 20.00) He was very professional and understood most of my questions ( % 31.50) He explained everything that I needed to know and how it works and should be handled ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I'm a new customer ( % 13.64) Have not had a good or bad experience yet! Looking forward to the experience with you guys ( % -8.75) Have only one car for right now ( % 14.29) Just paid this car off ( % 0.00) So needing help to keeping it running in tip top shape! ( % 62.50)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , The Agent was very knowledgeable and had great Customer Service skills! I like the fact that I have extra insurance just in case something happens to my vehicle ( % 40.00) I plan to tell my family and friend about CarShield because this is a great company ( % 80.00) Thanks for this great experience! ( % 60.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Keisha was doing her job well and I was % satisfied with the resolution ( % 50.00) She represented herself properly and tried her best ( % 50.00) I appreciate her help in resolving my issue ( % 0.00) She was clear and concise and she explained what needs to be done ( % 10.00) I recommend her for a raise ( % 0.00) Thank You very much ( % 26.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Great service ( % 80.00) Thank you very much ( % 26.00) She was very nice on the phone and found everything that we were supposed to find ( % 78.00) Again thank you ( % 0.00) She also took her time and what to look for and that was good very good service ( % 80.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Great customer service skills of the person who help me today ( % 80.00) She was very friendly, helpful, knowledgeable and soft spoken ( % 29.38) I really enjoyed the conversation and I look forward to calling again if needed ( % 50.00) I wish she had a direct number so I could speak with the same customer service person so I can get familiar with one person over the phone ( % 15.83) It was just a great customer service experience ( % 80.00) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , In appreciation for transferring my coverage from my totaled vehicle to my Ford Explorer ( % 0.00) I look forward to our future together regardless of this vehicle or the purchase of a new vehicle ( % 6.82) I thank you for all that you do for your customer relations ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I happened upon this vehicle with very low miles and set out to find the best coverage when I found CarShield ( % 50.00) They offered as good a coverage as anyone else and negotiated the perfect deal for me ( % 85.00) Now I have peace of mind and can enjoy my new car with confidence that if something does happen, I am covered ( % 26.82) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , The young woman was very nice and well informed ( % 44.00) Didn't have to wait a long time to get the coverage that was best for my car ( % 47.50) l was told about the survey and l agreed to take it, also asked if l would get information in the mail ( % 0.00) She said yes ( % 0.00) Also said my deductible would be dollars ( % 0.00) So I'm just waiting for my paper work to come in the mail ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I took my car to the dealership to have my passenger window motor fixed ( % 10.00) The dealership tried calling for days and got put on hold, I couldn’t wait any longer so I paid for the repair ( % 0.00) I have been trying to call for days to get reimbursed for the repair and I get put on hold ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , The representative was very helpful ( % 20.00) I'm experiencing warning light on the dash of my hybrid car ( % 40.00) I cannot bring the car to a shop till Monday when they open ( % 0.00) I was inquiring about a rental car if this takes all day (I leave an hour+ away ) Or more than day to diagnosed and fix ( % 50.00) The rep ( % 0.00) Was very helpful explaining the process to me ( % 20.00) I'll find out Monday what's going on??? ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Never have got to use this but from what I understand it will be great ( % 80.00) Never knew you existed ( % 0.00) So if I need you I have no doubt you can fulfill it ( % 0.00) I've already referred someone ( % 0.00) Hopefully she won't have to use it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , When I set up my services I overquoted the mileage for my vehicle by thousand miles! They were able to help me correct it quickly and easily without any hassle at all! The hold time was expected to be longer than it actually was ( % 25.50) I was quite pleased at how quickly the whole process was! ( % 36.11)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , When the dealership called to start the claim they were told the repair was not covered ( % 0.00) When I purchased the plan I was told I was covered from bumper to bumper with the exception of normal wear and tear items like the plastic components ( % 15.00) When speaking with the representative I was told to refer to page five of the contract which refers to after market sunroofs of which I do not have ( % 0.00) When speaking with the representative he was rude ( % -30.00) I was told I would be assisted in finding the parts at a lower cost ( % 0.00) That has not happened either ( % 0.00) I believed what I was sold and should have believed what I was told apparently ( % 5.00) And I want the contract canceled immediately like I told the representative when the claim was denied and I am still being charged ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , When I asked questions ( % 0.00) ( % 0.00) my questions were direct and frank ( % 10.00) They're respond Kindly and very confident with answers ( % 62.50) I will recommend for the senior citizens and are disabled like me ( % -20.00) That have a hard time at keeping up with most conversations ( % 10.42) They were very patient with me ( % 20.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Had problem with filing claim ( % 0.00) Finally, Worked out ( % 0.00) Service advisor had problem of receiving payment ( % 0.00) I had to pay out of my pocket ( % 0.00) It was back and forth with Firestone and CarShield ( % 0.00) It did work out today ( % 0.00) Representative from CarShield talked with me ( % 0.00) I'll be receiving reimbursement ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , First of all I want you to know these are all facts ( % 25.00) I purchased the best plan that CarShield's have ( % 100.00) After getting the run around for two weeks ( % 0.00) They denied my claim which was clearly states in the policy ( % 10.00) I ended up having to pay $ out of my pocket and my car still wasn't fixed ( % 10.00) It's a scam and if you don't want to be upset and disappointed ( % -75.00) PLEASE listen ( % 0.00) STAY AWAY ( % 0.00) If I could give it zero stars I would ( % 0.00) This is just a piece of everything ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , The help I got from customer service was outstanding ( % 50.00) I got my payment done and was able to get my new payment date change to a better date and I was told about my sever plan ( % 37.88) Thanks to your customer service person ( % 20.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I've had a great experience with CarShield so far ( % 45.00) I have a European car and repairs on anything electrical can get very expensive ( % -32.50) You can't put a price on peace of mind ( % 0.00) Knowing that I'm covered if anything should happen is great ( % 80.00) Customer service has been excellent as well ( % 100.00) I'd highly recommend Carshield to anyone ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Your reps like Ray are great ( % 80.00) Your hold times are crazy and email responses are non-existent ( % -60.00) Your return for customers is not good ( % -35.00) Call us back! Don't leave folks in limbo ( % 0.00) If you do have what you need ( % 0.00) ( % 0.00) ( % 0.00) call the shop ( % 0.00) We call and you keep us holding or don't answer ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , EXCEPT for the long wait time ( % -5.00) ALL was great ( % 80.00) ( % 0.00) !! Customer service went out of the way to get the answers I needed to continue process ( % 0.00) When they needed to place me on hold they were very apologetic for a wait time and thanked me for doing so ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , You didnt have any problem changing my due date, and you understood why ( % -12.50) I had it first arranged for the st of each month ( % 25.00) It caused a problem with other bills I had ( % -12.50) Thank you for your understanding and courtesy ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I am very happy and I will recommend you all to a friend and a family member ( % 100.00) My problem was taking care of quickly ( % 33.33) The person that I talk to help me very well and they were very nice and they took care of it quickly ( % 43.78) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Have been waiting for one week for someone to call the shop where my truck is at ( % 0.00) I call every day and the shop also calls ( % 0.00) The shop leaves messages and no one calls back ( % 0.00) The waiting time for customer service is long ( % -5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , My repair center sent in a claim on Mon Aug th by e-mail around : AM central time ( % -5.00) No response ( % 0.00) I called your claims number to information on the claim ( % 0.00) I was told that a claim could not be found in the system and I was transferred to Car Shield ( % 0.00) No answer, I then left a message ( % 0.00) No return call as of today ( % 0.00) So I am not pleased about your service ( % -25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Great company ( % 80.00) Claims just hard to reach ( % -29.17) I have two car in a contract ( % 0.00) Car shield was highly recommended by friends ( % 16.00) I have no issues when speaking to phone representatives ( % 0.00) I start with the company over a month ago ( % 0.00) The monthly price for two cars I think is a very great price compared to other extended warranty services ( % 43.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , My car has been in the shop all week ( % 0.00) Me as well as the repair shop talk with claims and my car is still sitting in the shop ( % 0.00) Can you please call me and assist me ** ( % 0.00) I also put the repair shop info at the bottom so that my truck can be fixed ( % 10.00) I have to take taxi and Uber to work ( % 0.00) Me and my wife ( % 0.00) I just want to drive me car ( % 0.00) That's all ( % 0.00) Can someone please get in touch with me as soon as possible? Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , The lady I spoke with was kind and respectful, she understood what both her and I needed to do in order to solve the problem that I was having ( % 55.00) With her great help I was able to get the answer I needed ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Car has been in almost two weeks waiting for claim people to check it out so they can fix the problem and I can have my vehicle back without a car for all that time and no return CALLS TO PEOPLE THAT ARE FIXING THE PROBLEM, ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I was going to cancel my warranty with Carshield and purchase a warranty through my credit union because There were things that I thought were not covered under the car shield warranty ( % 0.00) After speaking with the representative at Carshield and she went over the coverage Carshield coverage was the same as my credit union so I continue making my payments to Carshield versus paying a large amount of money up front ( % 10.71) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Customer service is very helpful when we have a question ( % 20.00) We have not had any vehicle issues/breakdowns as of yet, we love the peace of mind knowing that we can count on you ( % 50.00) This is a wonderful opportunity for a vehicle owner ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , My vehicle has been in the shop since July nd with transmission problems ( % 0.00) My warranty covers that problem but trying to get a straight answer from them has been an adventure ( % 20.00) Come to find out nothing was ever filed ( % 0.00) Both my repair shop and I have tried to call them and not once have I gotten an answer on what was taking a while, after talking to someone on Wednesday Aug ( % 0.00) th I was finally told no one ever started a claim ( % 0.00) My problem is not that the phone system was down but the lack of knowledge that was given to either me or my repair shop ( % -15.56) And when I spoke to someone yesterday he told me that I would be able to get a rental for the inconvenience of this whole situation ( % 35.00) I called today Aug ( % 0.00) th to speak to a supervisor and that was not at all respectful ( % 50.00) She kept going on and on about well that's not in your contract but not once heard me when I tried to explain that my vehicle is in the air torn apart waiting for an answer for over weeks ( % 0.00) I have a toddler and if something happened to him what was I going to do ( % 0.00) No vehicle ( % 0.00) No rental ( % 0.00) Disaster waiting to happen ( % 0.00) Will not recommend this warranty ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Helpful and easy to work with ( % 43.33) The wait time is long today and I need to know if something is covered in my contract ( % -5.00) But in the past we have been nothing but happy with the coverage we received from CarShield ( % 27.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , My experience with Car Shield has been a good one ( % 70.00) Though I found I had additional coverage on my extended warranty I am glad to find that there is a program offered by Car Shield that would have served my needs if necessary ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I would like someone to contact me on the specifics of contracts ** ( % 0.00) I took my Hyundai in to be worked on this week and it took three days for somebody to get back in touch with My mechanic and was very rude to them and said it was their job to explain my contract and hung up on him ( % -19.50) There seems to be a mileage discrepancy and also the pier it before the contracts would become effective ( % 60.00) If this is the case then why did I pay you $ for the three cars last month when you’re not gonna honor them ( % 0.00) Please give me a call after o’clock Eastern Standard Time on Thursday, August ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I only had them for a few months but the salesperson was very friendly and helpful and when my new car warranty runs out, I will definitely use them again ( % 8.48) I'm sure they take care of things just like their commercial says ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , You see so many getting scammed from TV promos to phone calls, it's hard to make decisions on a product ( % 10.42) I like to research ( % 0.00) This company is in the top for extended auto warranties so, I am making a leap of faith! Thanks for the research assistance! ( % 43.75)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I called to cancel my CarShield account and to stop automatic recurring payments ( % 0.00) Dolores was very helpful and professional ( % 15.00) She had a very pleasant attitude ( % 95.33) I am getting another car today ( % 0.00) I will no longer benefit from continuing my CarShield account ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I was told that the engine & transmission was the only items serviceable ( % 0.00) When the mechanic called about the resealing needed for the engine the claim was denied ( % 0.00) Awaiting a call before seeking legal representation ( % 20.00) I reached out to receive guidance and each time I was placed on hold for over an hour before someone answered my call ( % 0.00) When the mechanic called the system had be hacked & records were not available ( % -20.00) I would really like to speak with someone regarding this matter ( % 20.00) Thanks in advance ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Prompt and effective ( % 60.00) Transaction was smooth ( % 40.00) The agent was courteous and polite ( % 60.00) The initial wait time was longer but it all worked out in the end with no hassle car repaired ( % 0.00) The tow came promptly ( % 0.00) There was is communication in the initial contact ( % 0.00) Overall I give the agent ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , My experience was great ( % 80.00) They worked with me about the payment that was going to be due each month ( % -12.50) They also moved my payment so that it would be on my payday which was great for me ( % 80.00) I have been telling people about yall that I think it is a great deal ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Answered the phone very quickly, didn't try to sell me anything ( % 43.33) She was very pleasant and spoke very clearly, would like all service companies to act and speak like this ( % 54.17) I have heard a lot of bad things about Car Shield but after speaking to this rep I will not believe the bad news I see and hear ( % -70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I have called American Auto Shield and email American Auto Shield to have my car repaired ( % 0.00) They have not responded since th of July / ( % 0.00) Also I had the dealer Boulevard Cadillac ln Johnathan Avenue Signal Hill California five five phone number is** Mike and he also tried to contact them ( % 0.00) Buy phone and also put a claim in ( % 0.00) Buy email address ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I was pleasantly surprised that I was able to get a better price with CarShield than the current coverage provider ( % 27.50) I have heard the tv ads for CarShield and they sent me a letter to give them a call to check on coverage ( % 0.00) Very helpful ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , The experience was very good ( % 91.00) I think all people with a older truck should have some form of protection because things will happen ( % 16.67) CarShield was my pick to use because they are rated the best in the field of vehicle protection ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I tested Positive for COVID- and sales rep was really polite and help me with my needs of my payment plan as I will be out of work for a while now as I appreciate how sincere she was with my situation ( % 30.91) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , The car repair sent several emails no response, I called several times to the claim department over an hour to wait, and suddenly disconnected, I was over hour with Corey until he was able to resolve, it was after PM, and I will know today AUG if is resolve ( % 12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Already provided in the previous statement ( % -16.67) Kevin saved the day ( % 0.00) The first two agents should be fired for being rude to a customer ( % -2.50) They hung up on me twice ( % 0.00) In the end my experience was great but had been tainted by rude employees ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Customer service representative was very knowledgeable - She was able to provide an alternative solution so as not to cancel policy ( % 35.00) This is a new policy I will have to wait and see how beneficial it is to have made the sacrifice to take out this insurance ( % 13.64) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Dyreanna (badge #: **) was delightful to talk to! She was exceptionally helpful, friendly and professional ( % 47.83) having employees like her speaks volumes to the the type of character the company employs and I truly hope the company recognizes her value, talents, personality, knowledge base and provide growth and advancement opportunities ( % -80.00) Happy employees keep happy customers!On another note, being able to talk to a real person would be a rewarding experience, especially when trying to submit a claim as oppose to being subjected to an automated system that directs the customer to submit the claim via email (really?) ( % 42.86) I understand being technologically advanced and perhaps proficient, however, when a customer is trying to submit a claim they absolutely do not want to hear automated directives to an email! Claims require LIVE PERSONAL ACTION, not emails in an employee queue ( % 10.23) Also, It would be nice to have an accurate or current list of providers that accept this warranty rather than the customer having to call around to find dealerships, mechanic shops that do ( % 33.33) Convenience is everything to current (paying) and future customers! Read full review ( % 11.67)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , We’ve had this coverage on two cars and CarShield has been great ( % 80.00) They replaced the whole radio system in our Equinox because the CD/DVD went out ( % 20.00) We’ve recommended CarShield to my daughter, brother in law & his brother ( % 0.00) They all joined in ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I couldnt believe how low the cost was for the platinum plan ( % 0.00) They accommodated my needs with my existing tow coverage, adjusting their price to what I needed ( % 0.00) I already recommend purchasing any coverage when buying a used vehicle just to have peace of mind knowing that if I have any future problems CarSheild has my back ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , There was no problem ( % 0.00) Very courteous and helpful answers all my questions ( % 78.00) I didn't have to wait to be connected to a customer service rep ( % 0.00) Very pleasant and helpful ( % 95.33) She started by asking me how I was doing and how was my day going so far ( % 10.00) I would recommend my family and friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , And never get to talk to anyone if I was broke down on I ( % -15.56) Waiting for service ( % 0.00) Think I be sitting there for days ( % 0.00) I will not pay for that kind of service ( % 60.00) I want my money back ( % 0.00) No way do I want to deal with this company ** ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , The only thing I have experienced is all the calls and text about my bill ( % 40.00) I told your account people that I get paid once a month on the nd Wednesday of each month ( % 0.00) So that's why sometimes I'm late on paying my bill ( % -30.00) So I'll call next time when it's due to set up payment ( % -6.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Had A/C blower motor and module replaced on my Chevrolet Silverado on -- ( % 0.00) I emailed all the invoices and receipt for the amount I paid on -- ( % 0.00) I also sent an email this past Monday -- asking when I might be reimbursed what I have coming ( % -25.00) I haven't received anything in response ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , If you say you would cover components and then you go to the repair shop and to your surprise you have to pay for all the repairs ( % 0.00) Then when the repair shop calls the phones don’t work to get the repairs fixed ( % 10.00) So what year does the vehicle need to be for everything to be covered because obviously old vehicles can be covered unless you replace everything before you get any type of warranties to actually be covered ( % 5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Multiple attempts at calling service area for claim clarification/assistance ( % 0.00) NO ONE available to take call weeks now ( % 40.00) ( % 0.00) ( % 0.00) One hour wait time due to 'system outage' (two weeks in a row??) ( % -12.50) UNABLE to leave voice mail & phone prompt offering to return call not working ( % -50.00) First claim attempt and TOTALLY dissatisfied ( % 12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I called Car Shield today to inquire where the transmission came from that was put in my Buick Enclave ( % 0.00) Brandon was the customer service representative that helped me ( % 0.00) He was very friendly, kind, patient, helpful and efficient ( % 54.37) Thank you, Brandon! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , The agent was congenial and very helpful in setting up and completing the process of enrolling in your protection program ( % 20.00) He was courteous, respectful, knowledgeable, and professional, which gave me immediate peace of mind ( % 40.00) I look forward to enjoying the coverage and service that Car Shield has been praised for ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Saw commercials all the time ( % 0.00) Then more and more people signed on ( % 50.00) Did some research and turned out to be all true ( % 35.00) Thank you Carshield ( % 0.00) Proud to be a member ( % 80.00) Enjoy telling people I know and meet about carshield that it is actually legit ( % 20.00) And worth every penny you spend ( % 30.00) I know some everyday people that would love to be in a commercial ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Very helpful and understanding ( % 20.00) Hopefully a good safety net when a car needs a lot of repairs in the future! It's good to know I have coverage for huge car repair bills that can happen buying a used car ( % 36.00) Sometimes we don't have enough emergency money and need transportation to get to work ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Very pleased with the help I received today ( % 65.00) Very polite and knowledgeable ( % 20.00) Thank you ( % 0.00) He made the wait on the phone not so bad ( % -70.00) My problem is solved and he made a way for me to be able to keep my plan, which when I call had no intention on doing ( % 50.00) Again Thank You ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I am a Disabled Vet and your company really took care of me, by giving me the best rates and discounts ( % 33.33) Your representative really listened to my concerns and went above and beyond my expectations ( % 10.00) I can't thank you enough for the kindness and patience you showed me, because I have a hard time explaining myself sometimes, from the automobile accident I had years ago ( % -14.58) Thank You all! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , My experience with CarShield was totally professional ( % 10.00) I was nervous in the beginning in the but my representative took his time and got me through step by step at the end result ( % 0.00) Very happy because CarShield was very professional with the service ( % 56.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I am greatly appreciative of the help I received this morning from Charis ( % 60.00) She exemplifies what customer service should be ( % 0.00) I hope to engage other companies with the same level of respectable customer service ( % 12.50) I am a long time CarShield subscriber and I would recommend this service to anyone who need extended care for their vehicle ( % -5.00) Thank you, Charis!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Spoke with ** ( % 0.00) He was very personable and answered all my questions ( % 20.00) I have a Ford Edge SEL with , miles that has been perfectly maintained ( % 100.00) This will guarantee I will have my Edge for many, many more years ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I just wanted to say Ivan did an AWESOME job in communicating with the repair shop ( % 100.00) He was able to complete all tasks for me that made me comfortable with all aspects of getting my vehicle repaired ( % 33.33) I feel truly confident as a customer with Car Shield ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , My experience was a very good experience with Shelby ( % 91.00) I was going to cancel my policy but after talking with Shelby, she was able to convince me that I would be making a mistake if I cancel so, I continued with Car Shield ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I am VERY PLEASED & HAPPY that Car Shield covered & paid JP Automotive $ ( % 72.50) of repairs needed on my Jaguar SJ this week!!! My cost, including the Deductable, was only $ ( % 0.00) !!! This claim was paid after recently purchasing the Car Shield Contract on //!!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , The young man and young ladies were wonderful a real joy to interact with ( % 55.00) I expected to encounter ineptness but I was pleasantly surprised ( % 0.00) They were confident, friendly and very professional ( % 33.50) May, Ally and Justine made me feel like I was important and not just a voice on the phone ( % 40.00) Thank you Car Shield and thank you Justine, Ally and May ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I was going to cancel because Nissan would not accept Car Shield; stating that Car Shield takes to long to process and approve claims ( % -5.00) But Steve (I think that is his name) took time out to explain the competitiveness with companies and convinced me to stay with Car Shield ( % 0.00) He is the best ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I believe in CarShield to help with repairs on my vehicles when are problems ( % 0.00) CarShield replaced a transmission in my H Hummer ( % 0.00) I have vehicles on a CarShield plan ( % 0.00) Whenever is a breakdown CarShield is on your side ( % 0.00) They will be there when you need I’m most ( % 50.00) Try CarShield ( % 0.00) You will be glad you did ( % 50.00) Just for a minimum payment each month you can be protected by CarShield???? ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , In July Car Shield had an error in system ( % 0.00) Phillips Chevy did everything to try and get my car repaired in a timely manner but the adjuster would not authorize my car for repair ( % 0.00) I called car shield every day for two weeks four and five times a day and still nothing ( % 0.00) I was out of $ ( % 0.00) because one customer service said I was covered then another said the same thing but the adjuster told me my car was not covered so now I have one big headache ( % 0.00) But in the end I paid the money and my car is now fixed ( % 10.00) I still will tell friends and family and coworkers about car shield ( % 0.00) I have got of my family and friends to sign up on carshield in the last two weeks so I am happy with the results from carshield now ( % 40.00) Thanks so much ( % 20.00) Todia ** ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , My rep was very courteous and was able to help me with my questions and concerns ( % 64.00) Everything went very smoothly ( % 52.00) I haven't had the opportunity to use the service yet, but by the brief experience that I had, I'm sure the process would work very well ( % 23.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , CarShield seemed GREAT from outside, their salespeople were aggressive and truly sold me a dream ( % 40.00) They sold me the DIAMOND PACKAGE and told me "EVERYTHING" is covered as if brand new ( % 13.64) I asked them for a list of items NOT COVERED ( % 0.00) He told me there is NO LIST because it is our best coverage ( % 100.00) months and over $ later in monthly payments, I had an issue with my sunroof, brought to dealer, they called Carshield, --it took days to get thru to them and then they DENIED it because it was not covered ( % 0.00) I called to see why ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) NO ONE cared, they said "it's not covered" ( % 0.00) And showed no empathy whatsoever ( % 0.00) When I requested to cancel--they did so immediately---not even a attempt to try to save me as a customer ( % 0.00) NEVER BUY FROM THEM!!!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I was Very Happy and Impressed by the CarShield Sales Representative, Sean **, who helped me today ( % 100.00) Sean ** was very helpful, informative, friendly, pleasant and extremely patient with me on the phone today Wednesday, // ( % 29.58) I am a retired and permanently disabled Paralegal (paralegal for years) so with that being said I had lots and lots of questions for Sean but he was really good and was able to provide all the answers to my questions and he eased most of my worries about signing up with CarShield hence me moving forward and purchasing a Platinum Plan with Carshield because of Sean **'s Excellent Sales and Customer Service ( % 50.00) During this Current Global Pandemic it is extremely difficult to find, obtain and hold onto an Excellent Worker/Employee like Sean ** ( % 12.50) I strongly suggest that CarShield acknowledges and appreciates Excellent Workers/Employees like Sean ** and not take them for granted and like Current Democratic Presidential Candidate, Joe Biden, states: "We Must Take Care of and Compensate Well ALL Employees during these Tough Times ( % 26.11) ( % 0.00) ( % 0.00) " Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Rick reached out to me because my debit card was canceled by my bank due to a bank merger and this caused a multitude of issues ( % -12.50) He updated my new information in your system ( % 13.64) Read my feedback submitted on -- ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I just sent a response regarding my experience with a Car Shield service rep ( % 0.00) Just to summarize, Michelle was very helpful, understanding and a pleasure to work with ( % 20.00) She is the reason customers want to speak to a person rather than a program ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , All the right answered I received was what I needed to know ( % 28.57) I informed my daughter about it and she sounded and to let her husband know about it ( % 0.00) I let him know that I like what they was said sounded that he might be interest ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , For the last - weeks my vehicle was on hold for response from CarShield/American Auto Shield ( % 0.00) Talking with Mr ** gave me a positive out on my vehicle being serviced, it needed confirmation from CS/AAS to proceed with the work being done ( % 22.73) THANK YOU Mr **! BE SAFE! ( % 62.50)
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POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I called about a claims where I broke down at night hrs away from home and had to pay $ hotel for the night and next day vehicle needed a new alternator ( % -0.64) A covered part and paid another $ out of pocket for the part plus labor and that was days ago and haven't heard from CarShield since about the claim or reimbursement of the cost ( % 0.00) So far the experience doesn't look good ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I was very pleased with the customer service representative who understood my problem and resolved it with great efficiency ( % 72.50) I have had other extended warranty policies in the past, and can say that Carshield is far superior ( % 10.63) The coverage is good, the price is fair and the customer service is excellent ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Honda called x to report my car was being repaired ( % 0.00) They tried to report on my behalf ( % 0.00) I had to pay $ ( % 0.00) because Car Shield wouldn’t respond ( % 0.00) Honda -- ( % 0.00) ( % 0.00) ( % 0.00) I need to know what to do to be refunded ( % 0.00) Please call me and let me what to do now and with future claims ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I had my truck repaired at a dealership and they said it was not covered and it should do have been ( % 0.00) I contacted CarShield and they made good on payment and sent me a check to cover my cost ( % 70.00) A great company and good to do business with ( % 75.00) I would recommend this company to everyone ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I was returning a phone call I got from CarShield about the account for my Honda CRV ( % 0.00) It took me several calls to get a representative, but the one I finally got was extremely helpful ( % -4.17) The situation was resolved ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , The Car Shield associate was extremely patient and very helpful with assisting me with my overall contract information ( % 2.50) The young lady helped me with my contract levels on both vehicles, my Ford F- and my Mercedes GL- ( % 10.00) She also explained the different contract levels available on my vehicles ( % 20.00) Overall, she was great help! ( % 50.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , They handled it quickly, had to wait a bit on the phone ( % 33.33) But it was handled effectively ( % 60.00) I don't have any more info because I'm a new customer and do not have any past problems ( % 12.88) There hasn't been enough time yet, thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Carshield would not cover the problem for the transmission, when I bought the warranty the sales person described the coverage as covering the engine and transmission but not any part outside these two ( % 0.00) when I took the car to the shop and there was issue inside the transmission, Carshield said there are few parts inside the transmission that are not covered which it did not cover the issue that I had ( % -20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Cory sounds very nice and helpful in explaining to me about the coverage for my car ( % 78.00) He's knowledgeable and has a very good customer service attitude ( % 91.00) He is not rushed and patient in telling me about my policy ( % 0.00) Good sense of humor ( % 70.00) Thanks, Evelyn ** ( % 20.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , EXCELLENT ( % 100.00) Perfect for Nissan Quest ( % 100.00) I had a problem with my alternator and it was fix ( % 0.00) Thanks for being there ( % 20.00) Your company is the best and thanks for being there for me ( % 60.00) I can't wait to to tell my friends and family member about your company ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I understand now & it's all good ( % 70.00) I'll take care of the pre existing issues done down even though I was off by days ( % -15.56) I'm gonna have it towed to Firestone ( % 0.00) Like the nice receptionist that I spoke with that calmed me down & professionally explained the problem & I accepted my responsibility with the help from CarShield for affordable prices to get it repaired at the st of September ( % 18.15) ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I found the enrollment process efficient, minimally time consuming and all around pleasant ( % 31.67) I would highly recommend CarShield to all my friends without car warranties ( % 16.00) I am a past customer who has re-enrolled following excellent service on my sole experience with car shield replacing my broken air conditioning ( % 7.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Car shield is very very professional and on point ( % 13.00) Whenever I needed their help they was there and I recommend them to all of my friends ( % 0.00) They are number one ( % 0.00) The best ( % 100.00) Thank you car shield ( % 0.00) I didn't have enough money to cover the cost and car shield step right up to the plate ( % 14.29) Thanks again ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Light on dashboard will come on and said that the oil pressure is low ( % 20.00) You should take car in to dealer and have this check out ( % 0.00) So I took the car in to the dealer to have this check out because in the message said turn car off ( % 0.00) So that what I did ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I cancelled the policy because I sold the car ( % 0.00) The Lady that I spoke to was OUTSTANDING!!! No more words to add ( % 36.33) Requiring words only makes someone not want to complete the survey ( % 5.00) ( % 0.00) ( % 0.00) However I am taking the time since the Lady I spoke to was OUTSTANDING!!! ( % 97.66)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Excellent customer service ( % 100.00) Knowledgeable and answered all questions in a satisfactory manner ( % 0.00) Thanks for this great service after a car's regular warranty is expired ( % 33.33) Great price and items covered ( % 80.00) Easy method to sign up and ability to have payment taken each month through auto pay ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Dealer and myself experienced extremely long waits on phone to speak with someone about status of claim ( % 37.50) Service denied after many hours and days on the phone ( % 50.00) However, customer service representative were very friendly and concerned about my issues and tried to find another repair shop ( % 48.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Not a scam, great service, you don’t have to wait for a long time to talk to them ( % 37.50) The price is very reasonable, I will recommend your company to all my friends and my client ( % 26.00) I’ll have my husband switch to your company as soon as his old warranty is done ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I like the way your staff is so friendly! Everyone's been so nice ( % 53.44) I hope I don't need to use the warranty but look forward to it if needed ( % 0.00) It helps that my boyfriend referred me to CarShield ( % 0.00) Thanks for your help ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , You're Expecting too much from me ( % 20.00) If you can't accept this, then I'm not doing it! My very limited income prohibited me from accepting your offer ( % -9.29) I think it sounds like a very good idea for someone who can afford it ( % 91.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I've never had a claim ( % 0.00) I'm trying to cancel my contract which I signed up on Aug th ( % 0.00) I no longer want this contract ( % 0.00) I sent you a letter a few weeks ago saying I want my money back which you have never replied to ( % -10.00) Again please cancel my contract and send my money back ( % 0.00) Your telephone numbers are all screwed up ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Fortunately, I have not had the need to experience the great work of CAR SHIELD and its many personnel ( % 56.67) I just purchased the product a few weeks ago ( % -20.00) Prayerfully, if I ever have to use it, I will be totally satisfied!! ( % 78.13)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I had misplaced my contract and when I couldn't find my card my son called in for me ( % -20.00) This was when we found out that there was no card and the representative said he would send out a copy of the contract immediately ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , My bank account was disabled for a time ( % -20.00) I called to discuss mail in payment for this time ( % 0.00) It was handled very well and to the satisfaction of all ( % 20.00) The customer service rep was excellent in handling this issue ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I called because I haven't received my paperwork on two of my five vehicles ( % 0.00) Everyone was very helpful and said I should get my paperwork in about days ( % 20.00) Hope to get them by Wednesday of next week ( % 0.00) I would highly recommend Carshield to anyone and everyone ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Experience was awesome ( % 100.00) ( % 0.00) ( % 0.00) everything was professional and enjoyable ( % 30.00) Chris was very knowledgeable and helpful ( % 20.00) I am pleased with the protection plan and I feel that I am in good hands ( % 60.00) I will always refer Car Shield to friends ( % 0.00) Thanks again Car Shield ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Representative Mike was very helpful ( % 20.00) He explained everything about Carshield and how it works for me ( % 0.00) He also explained how to use it and the different options on where I can take it if I ever have a problem with my vehicle ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , The representative was very nice and very helpful ( % 49.00) I saw a commercial [on tv] about Car Shield ( % 0.00) Since I have an older car [] I thought that this insurance would benefit me in the future ( % 8.33) I told the gentleman my concerns and he suggested the policy I have now ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Everything was good and we really like the service ( % 45.00) When we get another car we will be call you all again ( % 0.00) Thank you very much and we will tell other people about this service ( % 6.75) You all have a good service and we will be back ( % 35.00) Take care ( % 0.00) BE BLESSED ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Person I spoke with was pleasant, and professional ( % 41.67) Explained everything very well for anyone to comprehend ( % 20.00) My experience was delightful and educating ( % 100.00) There was nothing more that I could see that needed any other improvement ( % 18.75) I like to thank you for my experience and I will recommend you to my friends and family ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I tried to claim an AC problem a few weeks ago and one rep said the part was covered so I took the car to Audi and when Audi called for coverage they were told it wasn't covered ( % -20.00) I called and the rep said it wasn't covered as well ( % 0.00) I'm not confident this company will easily fix my car when needed ( % 9.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , My first extended warranty service was not Carshield, I had no problems with the company, but someone at the dealership mentioned it to me, I don't remember the person name or job ( % 25.00) When I got my nd Kia I got carshield, I am and gave my car to my grandson and will pay for my carshield service for him ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I locked my keys in my car in my driveway ( % 0.00) Service was excellent from start to finish ( % 100.00) Everyone was very helpful & very professional ( % 16.50) I highly recommend you service ( % 16.00) They kept me well informed from the minute I called to the minute technician showed up at my home to get my keys out of my car ( % 0.00) Technician was very professional & helpful ( % 13.00) He knew what he was doing ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Need a new touch screen for my car and immediately was told I was covered! Now I’m just wait for the party to come in so I can get it installed ( % 17.05) Customer service was fast and courteous to my situation! ( % 47.50)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Car never repaired as the parts didn't work and are never new parts ( % -6.82) Always aftermarket ( % 0.00) Tried to leave company ( % 0.00) Was given a reduced rate but that still doesn't matter ( % 0.00) Just feel like I'm wasting money ( % 0.00) This company is not what I expected ( % -10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Updated on //: Carshield responded to my vehicle repair claim immediately and approval was without hesitation ( % 0.00) I also chose my desired repair shop ( % 0.00) Job well done ( % 0.00) Thank you Carshield for living up to it's name and placing my vehicle back on the road ( % 0.00) Kind Regards Joe H ( % 60.00) Original Review: Customer Service continues to keep me informed of the claim process ( % 37.50) I also receive emails of my contact with Car Shield daily ( % 0.00) My Overall experience so far have been very prompt ( % 10.00) Thanks Car Shield and keep up the great customer service ( % 50.00) ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , My experience with Car Shield was wonderful! It took no time to get my concerns addressed ( % 100.00) And my questions answered ( % 0.00) The representative was friendly, fast and they take time to listen to your concerns and matters related to your car repairs and maintenance! ( % 19.17)
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2020/8
Original review: Aug ( % 37.50) , Truck has been in shop week and still don't have authorization to begin work ( % 0.00) Warranty only covers for days rental car and truck has been in shop for a week and haven't been approved for repair yet ( % 0.00) I have had rental car for days already ( % 0.00) ( % 0.00)
consumeraffairs
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2020/8
Original review: Aug ( % 37.50) , CS allowed monthly price to be lowered upon my request ( % 0.00) We are not driving the auto for the last months due to Covid ( % -6.25) Wanted to drop plan but this lower monthly price now still make it a good decision to keep the plan ( % 70.00) CS was very understanding and acted promptly ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Brittany in Customer Service was exceptional and was friendly and courteous ( % 54.72) she really took the time to listen to my needs ( % 20.00) Her manner was professional and she was patient and kind ( % 35.00) She represents the Company well and assured me on my concerns of my coverage ( % 0.00) Thank you Brittany! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , There was some things that I didn't understand about my policy, but now I know it is all on me ( % 0.00) You all showed me much care in my experience with you, it was awesome and thanks so much ( % 40.00) Your patience with me was kind ( % 60.00) They treated me as though it was their car and that they was the one that needed help ( % 0.00) It was awesome ( % 100.00) Even though my policy did not covered to fix my car, I must brag about you guys to all my friends ( % 0.00) Thanks Kirk ** ( % 20.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I was calling to cancel but talked to rep and decided to keep for a little longer ( % -18.75) This seems like a really good deal ( % 70.00) I like it just have to pay for it ( % 0.00) Customer service rep was very good ( % 91.00) I really like the idea of this service ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , When I asked about the coverage they explained everything in detail about it ( % 0.00) I would recommend Car Shield to anyone with a older car or used car that was just bought! The price is great! For everything the plan covers ( % 60.42) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , It was an amazing experience ( % 60.00) ( % 0.00) ( % 0.00) I would recommend a friend and continue to tell people about It ( % 0.00) Thanks for everything and y’all will here from me in the near future ( % 10.00) The real reason why I called back and renewed my contact with confidence is because of the way y’all treat people ( % 10.00) It’s a beautiful feeling when you know that people really do care out here in the world ( % 52.50) Thanks again for everything!!! ( % 39.06)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I made my payments and was informed that I am covered till ( % 0.00) I'm ecstatic ( % 0.00) Thank you Carshield ( % 0.00) You came through when I needed you, even though I was able to pay for the part needed for my vehicle ( % 50.00) ( % 0.00)
consumeraffairs
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2020/8
Original review: Aug ( % 37.50) , Quick and easy ( % 38.33) Understood reason ( % 0.00) Needed to cancel due to illness and had to sell car as can not drive anymore ( % -12.50) Will let others know of the experience I had and the great service I received when I needed it and how inexpensive it was to have the security of a warranty ( % 80.00) ( % 0.00)
consumeraffairs
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2020/8
Original review: Aug ( % 37.50) , I called to cancel my VSC for my Chrysler Town & Country with no hassle at all ( % 0.00) The agent was very polite and very helpful ( % 20.00) I mentioned to the agent handling my call that as soon as I get my new vehicle I will contact CarShield for a new and another Vehicle Service Contract ( % 13.64) He assured me of this cancellation and would send e-mail to confirmed of this cancellation ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Was in need of my contract number and got it right away without a long waiting or many questions ( % 24.52) Was very pleased with the service ( % 65.00) I would highly recommend the service ( % 16.00) I look forward to long lasting relationship with CarShield ( % -2.50) It make feel comfortable reaching out for help at any time when I needed ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I called this morning because my car has broken down ( % -27.78) I had the pleasure of speaking with Rafaelle (Ray for short) ( % 0.00) He immediately alleviated my concerns about my vehicle ( % 50.00) He was friendly and kind and made a stressful situation much more tolerable ( % 49.17) He reassured me with his professionalism in handling my situation ( % 0.00) He gave me the information that I needed and explained the process of how Car Shield works with my auto shop ( % 0.00) He actually made this difficult experience enjoyable ( % 0.00) He was a pleasure to talk to and I sincerely want to acknowledge his excellent service ( % 75.00) ( % 0.00)
consumeraffairs
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2020/8
Original review: Aug ( % 37.50) , There was an issue with my payment ( % 0.00) The representative quickly responded, found the issue immediately, and then help to bring resolve not only responsibly but also expeditiously ( % 17.78) There was also great suggestion and instruction on how to deal with the same issue if it became A problem in the future ( % 26.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , The representative explain in great detail about my plan ( % 80.00) I would recommend Car Shield to family and friends ( % 0.00) Because this car is for my daughter, I want to make sure that she is covered if anything goes wrong while she is driving ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , The customer service rep was very courteous and helpful ( % 78.00) I was able to get a better understanding of the policy ( % 50.00) The value is also reasonable and it helps me to feel comfortable should something unexpected happens ( % 23.33) I am expecting to utilize the service for the st time this upcoming week because my check engine light has come on ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Had no work done ( % 0.00) Customer service was always great ( % 80.00) Selling my car ( % 0.00) So I canceled my coverage ( % 0.00) Thank you for all your help, and concern ( % 0.00) Had no accident or problems with my car ( % 0.00) I would tell anyone to get the coverage ( % 0.00) It is worth the security of knowing your car will be fixed if needed ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Had work done on my car by Passport Toyota in Maryland ( % 0.00) Submitted the statements from Toyota, I will admit after the work was accomplished ( % 20.00) Was told by Car Shield that the submission should have come before the work was accomplished but to send the paperwork anyway and I did ( % 20.00) I have gotten some positive feedback without any action to follow up by CarShield ( % 16.36) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , This was my first experience in using Car Shield with auto repairs and I was very happy with the outcome ( % 62.50) When I purchased Car Shield I was hoping I did the right thing and after my first experience, I feel that I definitely made the right choice ( % 20.54) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I LATISHA ** been with Car Shield since June ( % 0.00) ( % 0.00) a month which is a total of ( % 0.00) ( % 0.00) I called in asking questions about my transmission NOT no complaint or making claims ( % 15.00) I asked them what if it take some time for my car to go in drive ( % 0.00) That's it ( % 0.00) To be denied after they (Car Shield) finance company tell me to take my Car to a shop I got towed ( % 0.00) ( % 0.00) They paid ( % 0.00) and I paid ( % 0.00) ( % 0.00) Again they denied me my service ( % 0.00) NOW I HAVE TO PAY for towing again which is another ( % 0.00) ( % 0.00) That's ( % 0.00) total ( % 0.00) I also have to PAY FOR THE DIAGNOSTIC ( % 0.00) I AM DEVASTATED AND DISGUSTED ( % -100.00) My car wouldn't crank because it needs a starter ( % 0.00) If I put a starter on my car would go ( % 0.00) BEcause they don't cover that on my plan but the other they DO ( % -12.50) I also need a water pump and timing belt ( % 0.00) If I said anything about a transmission a month ago SAY OK FINE BUT I JUST SAID SOMETHING ABOUT A WATER PUMP ( % 45.83) NOW IT'S NOT FAIR TO BE DENIED ALL SOOO ( % -35.00) ( % 0.00) ( % 0.00) ( % 0.00) In a total amount they took of my money was ( % 0.00) oh and I have to pay diagnostic so that's ( % 0.00) == ( % 0.00) I personally would not recommend this company to anyone ( % 0.00) They should send out your policy stated do not drive and so many mileage you allowed to go over supposedly I went over ( % 50.00) I had ( % 0.00) ( % 0.00) Now I have ( % 0.00) ( % 0.00) A Toyota Camera sunroof ( % 0.00) I love my car ( % 50.00) Now I have to back track when I could've had someone to fix ( % 0.00) Save me a lot of trouble ( % -20.00) I will be canceling them ( % 0.00) It pandemic ( % 0.00) It's hard time ( % -29.17) People do not have money just to throw away ( % 0.00) This is underground scam and they need to be stopped ( % 0.00) I'm out ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) My god be with ya ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I had to change debit cards from the institute that automatically processes my monthly subscription and had forgotten about the payment due date until afterward ( % -12.50) I gave them a new temporary number and the rep said the account would be newly debited the next day ( % 9.09) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , I was only on hold for less than two minutes with the representative who was professional as well as knowledgeable and who resolved my issue quickly! It is most important to have customer service representatives who help the customer to feel valuable while also doing the job in excellence ( % 20.14) This is what I found in the representative who helped me and I will share this experience with my friends and family ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , Very good ( % 64.25) Highly recommend service coverage and customer service is all excellent and very affordable especially compared to the high cost of auto and motorcycle repairs are ( % 30.40) Yes I have car shield on my motorcycle as well as my car and the monthly charge is very reasonable ( % 26.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , Happy with the service ( % 58.75) While I did not have any claims that were covered with my plan, I can't hold the company responsible for not purchasing the appropriate plan ( % 35.00) I will in the future, better protect myself by purchasing the proper coverage to protect myself if I ever purchase another policy ( % 16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , First call was great ( % 47.50) After that it has been a nightmare ( % 0.00) Either contact them or get info on my claim ( % 0.00) Still do not know if they are going to pay for anything ( % 0.00) It took the shop days to contact them, after that I got a request of past bills ( % -25.00) I had to call the shops to get them, email them and no response since then ( % 0.00) I called today and after a very long wait got a call back just to never go through to the person Who had more info ( % 14.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , Since CarShield is new to me, I always call to find out how my coverage works ( % 25.57) I can call and get my questions answered ( % 0.00) Customer service is very professional, polite and extremely professional ( % 11.50) They also know how the plan works and there is no guessing or I don't knows ( % 0.00) It really is a pleasure to speak with CarShield and I would highly recommend the services ( % 18.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , Updated on //: I have had great service from your staff and I have recommended several people I know about your service ( % 39.17) I hope when I need you it will be professional and great ( % 45.00) Keep up the great work ( % 80.00) I seen your advertisement on tv and great information ( % 80.00) Thanks again ( % 20.00) Original Review: I spoke to your staff and did a great job on my payment information ( % 58.75) There is no more information because I just started to get on the service so I got not much to say but wait until I get to use your service ( % -17.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , Shaina was fabulous ( % 38.75) So so helpful ( % 0.00) And personality for what she does is amazing ( % 60.00) All customer service reps need to take a page out of Shaina's book ( % 0.00) She took me through a lot of my contract, just to put my mind at ease ( % 0.00) GREAT JOB! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , Replace evaporator core and recharged system ( % 37.50) We are new clients so we had never used Car Shield before and our car has never had any damage or broken things ( % -13.18) The air conditioner was working fine and suddenly it was blowing air but not cold air so I took it to the dealership and the service advisor he didn't know what he was doing ( % 23.89) It took a whole week for me to get my car back but it wasn't because car shield didn't do its part but because the service advisor didn't know how to do the claim online and did not send the pictures that were asked of him ( % 10.00) Thank you Car Shield for taking care of our issue ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , Kind of services expected is not what is reflected in the contract agreement ( % 29.17) Customer will expect Carshield assistance to pay first and possibly be billed later ( % 8.33) Most especially when you pay on regular basis ( % 16.67) Customer Satisfaction is the key here ( % 0.00) This is my take at least ( % -30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , I'm very happy to be a customer with CarSheild ( % 68.75) I'm for the happy warranty and other options they provide when others don't provide the options when your warranty is expired ( % 33.75) I recommend a few people already and will continue to share ( % -20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , The people that I spoke with helped me find the right price for m budget ( % 33.04) My wife and I are in our s, and we are raising our Great Granddaughter ( % 80.00) She is nearly and she has been with us since she was days old ( % 10.00) This extra expense is a big part of our annual budget, but the discount because I am a % disabled vet helps a lot ( % -6.67) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , Car Shield came through at the time I needed them ( % 37.50) When I no longer had my vehicle there was no hassle in discontinuing the payments ( % 0.00) The representative was very helpful and provided me with information that I can use in the future with service from Car Shield ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , This customer service rep went the extra mile and explained in detail what the invoice needed to say ( % 18.75) Give this man a raise! He is worth more than all the other reps combined ( % 22.50) I would have left Carshield if I didn't have this outstanding service ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , The only problem that I have with Car Shield is that I can't pay online ( % 18.75) You are powered by MEPCO ( % 0.00) I put this in search bar & get or so MEPCO'S & I can't figure out which one to use ( % 0.00) You sent a User Name a Password & I can't get the proper site ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , Yes I would recommend a friend and family member ( % 37.50) Very nice people ( % 78.00) I am glad that I called CarShield ( % 50.00) I know they will provide great service ( % 80.00) I have saw their advertisement on TV and listened to all comments ( % 0.00) They were all great comments ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , Only have had phone contact with sales people ( % 18.75) So far good ( % 40.00) At this time I have not had any problems ( % 0.00) Everything is good ( % 70.00) Techs on phone have been good at answering any questions that I ask for ( % 70.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , I haven't had to use service just yet ( % 37.50) However, my customer service experience has been superb ( % 100.00) So far so good ( % 40.00) Price per month is exceptional ( % 66.67) I highly recommend anyone with a car that has high mileage to look into getting service with Car Shield ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , Since COVID-, customer service was not always available ( % 38.75) I tried to call many times without success to reach someone ( % 40.00) I was worried about someone answering the phone, if I had a problem with my car ( % 0.00) I can't afford the coverage, and I don't think I need this plan now ( % 0.00) Thank You ( % 0.00) Sharon ** ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , The representative convinced me to keep my membership, after she pointed out some benefits of Car Shield, that were vague to me, before ( % -6.25) Every one needs Insurance of repair after the original factory warranty expires ( % 37.50) I really wish I don't need it, 'cause my car is in good condition, but to be on the safe side, I really decided and got convinced to keep my membership ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , Slow to respond ( % 3.75) But like any insurance, it’s only a good value if you have to use it ( % 35.00) In my case, it saved me $+ on transmission replacement ( % 0.00) Car Shield towed the vehicle times ( % 0.00) My only issue is response time and lack of communication ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , Have not used your product as of yet ( % 37.50) I'm sure when I do have to use it, it will be a big help to me ( % 25.00) I can't say any more ( % 50.00) I really don't know what else to say ( % 20.00) Maybe when I took out your policy that the sales rep was friendly and helpful ( % 37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , I took my vehicle back in February and my claim was denied for a electrical problem and I was told that particular electrical components were not covered ( % 18.06) I had to pay out of pocket ( % 0.00) I have been paying my premium with no problem ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , VERY GOOD JOB! I'm very pleased with the young man that helped me locate a refund to me ( % 53.13) VERY pleased! Knowledgeable in his job! Polite, courteous, polite, respectful! GREAT JOB! Very thorough in knowing ABOUT his JOB! He called different locations for me to make sure he was correct on his end ( % 56.79) Very pleased! ( % 81.25)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , The gentlemen who help me sign up with CarShield was very professional and convinced me that I was dealing with a reputable company ( % 33.50) He took time to explain what would be covered under the plan and offered discounts where applicable ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , Quick and accurate and to the point ( % 36.94) Pleasant to talk to ( % 73.33) real professional in actions ( % 15.00) I would hope all others in other professions would act the same as your representative ( % -6.25) I wouldn`t hesitate in calling back if there is a need to do so, because of the way she handle my concern, Thanks so much ( % 13.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , Get my Chevy diagnose ( % 37.50) Found that it had a bad gasket or a water pump sensors airbag light and some electrical problems ( % -15.00) None was not covered under the warranty ( % 0.00) I asked these questions upfront ( % 0.00) Never know the facts until you need them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , Awesome Customer Service ( % 68.75) The rep was courteous and listen to my problem before answering and then made a decision ( % 60.00) She discussed the resolution with me before finalizing the call ( % 0.00) She ensured that she handled all my inquires before ending the call ( % 0.00) I would like for her to say what the lifetime of my contract is to date ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , The agent gave providers, she was very pleasant to work with ( % 66.42) She made sure all my questions were answered ( % 50.00) She checked to make sure each provider had great reviews before providing their phone numbers ( % 65.00) I appreciate her help ( % 0.00) This was my first time calling for help and I hope every agent will be knowledgeable as she is ( % 25.00) Thanks Car Sheild ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , So, ever since I signed up with your company I started bragging about what a great deal I was getting and coverage on my truck ( % 58.75) After finding out that my extend warranty expired I knew that I wanted to find a company out there that would give me great coverage at a fair price ( % 75.00) ( % 0.00) ( % 0.00) So I signed up with you Car Shield out of all the other ones that I looked into but, now a turn of events my daily driver that takes me to work and back to provide money for my family and your warranty is at the dealer waiting on approval from Car Shield to get repaired ( % -4.17) I did receive a call from Car Shield telling me about all the what ifs and made it sound like I was trying to pull one over on them ( % 40.00) Well not like I planned this folks just not ( % 0.00) I had an extended warranty added when I bought the truck knowing that these newer vehicles just what they use to be growing up ( % 0.00) So I got a rental car used it for a week but, returned it because I know it's over the cost now for what Car Shield will reimburse me for and now using a family member's car to get back and forth with putting her now without a vehicle when needed ( % 0.00) Thanks for hearing me out ( % 20.00) ( % 0.00) Todd ** Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , Carshield was recommended to me by my stepfather who speaks extremely highly of your company ( % 26.75) My experience on today was nothing shorter than a total disaster ( % 0.00) I had to pay for repairs due to be stranded and not being able to get anyone on the phone from carshield ( % 18.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , Cancel my subscription ( % 37.50) Thank you ( % 0.00) Had no problems at all ( % 0.00) Will use again if need ( % 0.00) Dont have a lot to say ( % 0.00) Only had insurance a month and chose to get a new car ( % 6.82) Thank you again for your services ( % 0.00) Will tell friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , My information was entered wrong ( % -6.25) My name is JAMIE ** not James ** ( % 0.00) My Milage is supposed to reflect not ( % 0.00) I spoke with a representative and she made the corrections I hope ( % 0.00) All in all this seems like a good company so far but I have only been a customer for little over a week ( % 15.31) We will see in the future how good the coverage will be ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , The operator was very helpful ( % 28.75) She was very very understanding to all of the information that I asked for and needed along with telling me just how my plan worked and how much my deductible of policy is and where I could take my auto to if I should need some work completed ( % 23.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , Heather was very helpful and had wonderful Customer Service ( % 52.50) She made me feel that my issue wasn't really an issue at all ( % 20.00) I was treated the way I treat others as I am an essential worker in the Healthcare Field ( % 0.00) I knew when I was done with the conversation with her I knew my situation was handled and I didn't have to worry about coverage for my vehicle ( % 0.00) I Would recommend to friends and family members ( % 0.00) Thanks again, Susan ** ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , the gentleman who I dealt with was really spot on in everything I asked him ( % 28.75) ( % 0.00) ( % 0.00) He was quite helpful, very kind, calming and funny ( % 51.50) He answered all my questions ( % 0.00) ( % 0.00) I did the application actually as I was driving ( % 0.00) That's how simple it was to do ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , I was told what and how to start a claim ( % 37.50) I was not sure of how to get a claim started so I called and it was explained to me how to get started ( % -25.00) I called my dealer and they didnt have a problem with it even though they had not dealt with Carshield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , We highly recommend Car Shield ( % 26.75) They have never let us down when we’ve had an issue ( % -15.56) That gives peace of mind ( % 0.00) Their customer support has always been quick to get us back on the road with the proper repair ( % 11.11) Thank you Car Shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , Excellent customer service always! Very knowledgeable and well spoken customer service rep not to mention helpful And friendly! There are no holding online ( % 51.09) They are very thorough and I love doing business with Carshield! I recommended to all my friends and family ( % 41.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , One phone call, quick response, car repaired quickly ( % 34.72) Car Dealers have good things to say about Car Shield ( % 70.00) Customer service very knowledgeable and helpful ( % 20.00) This is my second car using car shield ( % 0.00) If you need a car protection plan use car shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , Cadillac CTS overheated ( % 37.50) Gasket damaged ( % 0.00) I had called // when my car overheated on the expressway ( % 0.00) Tried to call car shield ( % 0.00) No answer ( % 0.00) Odometer mileage came on so I drove to the dealership ( % 0.00) I spoke to Tracy on Fri ( % 0.00) // :pm ( % 0.00) She said she would call Naye @ Heritage ( % 0.00) And I could rent a car at Enterprise if I can't get one from the dealership and car shield would reimburse me ( % 0.00) I spoke to Nathan // : pm ( % 0.00) Coverage related ( % 0.00) He checked with Dave at client relation who stated he would call Naye at Heritage ( % 0.00) Naye said he never got a call ( % 0.00) Nathan did give me a disc code xzg for my rental car ( % 0.00) I called Fri ( % 0.00) // : pm ( % 0.00) Spoke to Brittany customer service ( % 0.00) : pm spoke to Sophie who transferred me to claim related ( % 0.00) : pm spoke to Leon ( % 0.00) He stated that he need a diagnostic and I explained that Naye had held on the phone for several hrs ( % 0.00) And I asked Leon if he would call Naye, but he refused ( % 0.00) I need my car repaired and this is unacceptable ( % 0.00) It will be two weeks Tuesday / ( % 0.00) With no results ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , The representative who I dealt with was a real gem to talk to ( % 28.75) I think her name was Jeana (maybe) ( % 0.00) She was very upbeat and positive ( % 21.36) She answered all my questions and erased all my concerns ( % 0.00) My mind was put at ease ( % 0.00) She actually seemed concerned about satisfying all of my concerns ( % 25.00) I wish all customer service people were the same ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , Awesome ( % 68.75) They saved me so much money ( % 20.00) I'm glad they answered my call ( % 50.00) They made sure that I received the best pricing and the best parts for my car ( % 83.33) When the rep called me and said, "Move your car," I did fast and quick ( % 26.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , My experience with CarShield's Sales Representative, Tom ** in your St ( % 37.50) Louis office, was completely satisfying ( % 50.00) He was very professional, transparent, detailed, and friendly, during our entire phone conversation ( % 22.63) He answered all of my many questions thoroughly, and effectively ( % 55.00) It was truly one of the best buying experiences that I have ever experienced in my many years of purchasing important items ( % 67.50) ( % 0.00)
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2020/7
Original review: July , Hopefully the issue is being handled ( % 37.50) Been waiting three days for authorization to fix the problem with my car ( % 0.00) Banister Nissan finally received a call from "power train" ( % 0.00) As of this message, I believe the Tech is on hold waiting to receive authorization ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , You said that it was not covered by my policy and I am not happy about ( % -1.25) I thought everything that wore out was covered ( % 0.00) I know that I don't have the very best policy but I thought A little grease thing that only cost $ ( % 27.08) would be covered ( % 0.00) ( % 0.00)
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2020/7
Original review: July , Called to verify that a claim was filed ( % 37.50) The Agent did an excellent job thoroughly researching the issue ( % 100.00) She confirmed that the claim had not yet been added to the process allowing me to follow up with the repair facility ( % 40.00) Excellent job ( % 100.00) ( % 0.00)
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2020/7
Original review: July , Air conditioning ( % 37.50) I was very content with my immediate service ( % 20.00) I would recommend Carshield to everyone that has a out of warranty car ( % 0.00) It was a lot of questions asked that I don't think was necessary, which delayed my service, but with all said and done, it was worth the wait ( % 15.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , She was so helpful today, I have had two of your customer service people call me and the one that I spoke with yesterday was horrible ( % -31.25) TODAY was So much different ( % 0.00) SHE WAS GREAT! Really helpful with my account and kept me as a customer ( % 60.00) ( % 0.00)
consumeraffairs
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2020/7
Original review: July , They were really nice when I called, she said she would send me another booklet of our contract, the repair shop took it out of the car and didn't put it back in ( % 32.50) so we are waiting for her to send it to us, with our contract in for in it ( % 0.00) Still have not received it ( % 0.00) ( % 0.00)
consumeraffairs
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2020/7
Original review: July , Wait time was very unsatisfactory but service once dealing with a rep is very good ( % 49.50) They were competent and courteous ( % 55.00) There is also a bit of confusion between the insurance carriers that work in conjunction with your company ( % 0.00) It seems there is an element of one hand not knowing what the other hand is doing ( % -12.50) ( % 0.00)
consumeraffairs
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2020/7
Original review: July , Agent was very helpful and and easy to talk to as well as knowledgeable ( % 33.61) She seemed to know all about the information I needed about the company as well as the items listed on my service contract ( % 0.00) I would recommend all my family and friends to inquire about your company ( % 0.00) Thanks again! ( % 25.00)
consumeraffairs
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2020/7
Original review: July , I asked to be sent paper bills monthly, but decided not to go this route ( % 37.50) The rep was very helpful ( % 20.00) He explained the reason for automatic payments is that customers may forget to send in the payment and the plan will be canceled, so there will be no coverage when they need service ( % 0.00) ( % 0.00)
consumeraffairs
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2020/7
Original review: July , Phone number update and having email service on some info ( % 37.50) Talked with AUSTIN ** and he was helpful and connected to my needs and served me so very well, that his call with me could be used as a training tool for what other agents should strive to become to their callers and as representatives of Carshield! ( % 2.19)
consumeraffairs
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2020/7
Original review: July , My vehicle would not start; I then had it towed to my service provider ( % 37.50) I let them know I have CarShield extended warranty on my vehicle - the rest is history ( % 0.00) My vehicle was repaired and I have it back running as smooth as ever - thanks CarShield!! ( % 23.75)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , I contacted the customers service department about the payment issues I was experiencing during these trying times due to Covic, I was elated for the help and assistance I received to resolved my problem, This is the kind of service I need when I need it the most ( % 33.75) My payment was adjusted to fit my budget ( % 40.00) Thank you Very Much ( % 26.00) ( % 0.00)
consumeraffairs
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2020/7
Original review: July , Repair cooling fan ( % 37.50) I was disappointed that the whole cost wasn't covered ( % -27.50) The TV ads led me to believe it would be ( % 0.00) The rest of the experience was all right ( % 28.57) All the people I had contact with were very polite, helpful and professional ( % 15.00) The phone system leaves a bit to be desired ( % 0.00) At points is cumbersome, confusion and unreliable ( % 0.00) ( % 0.00)
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2020/7
Original review: July , Renewal Policy ( % 37.50) I had a great experience with Rebakah ( % 80.00) She was very pleasant, helpful and patience ( % 95.33) She told me about my options and based on her explanation and recommendation I chose a different contact ( % 0.00) I was very impressed with her ( % 100.00) I told her and thanked her for her customer service ( % 0.00) Thank you for having someone like Rebakah to assist others especially during this time ( % 0.00) ( % 0.00)
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2020/7
Original review: July , I would like to thank Car Shield for making it so easy to join the car shield family ( % 40.42) My wife and I feel at ease knowing that they have our backs where ever we go ( % 0.00) Thanks Car shield ( % 20.00) P ( % 0.00) S ( % 0.00) I will say more about my experience if and when I get into car trouble ( % 15.00)
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2020/7
Original review: July , % concise & to the point on every issue concerning my Carshield policy ( % 23.75) Fast response, very thorough, great detail information about policy issues etc ( % 40.00) Carshield is what they say they are & works for me ( % 0.00) I'm % satisfied with customer service & % satisfied with Carshield policy as well ( % 50.00) Thank you carshield ( % 0.00) ( % 0.00)
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2020/7
Original review: July , I purchased a warranty from Car Shield back on June th ( % 18.75) After my conversation with the rep went pretty good I felt after he answered all my questions on engine failure, Heads are part of the engine cooling system transmission timing belt ETC ( % 21.11) On July th my car was not running right ( % 28.57) The temp needle started to rise so I pulled over to cool it down for min ( % 9.72) I then went directly over to the Honda Dealer which was less than a mile away ( % -3.33) They did a Diagnostic check ( % 0.00) They told me my fans were not working correctly that it was ( % 0.00) The electrical heat sensor connection which they denied to pay for also the radiator needed to be replaced as well ( % 0.00) Which at first they denied ( % 25.00) Then they approved but they would not cover the electric sensor connector which is an electrical part which is covered in my contract ( % 0.00) Then they informed me the heads needed to be repaired which they denied and the heads are covered ( % 0.00) They are saying that it was caused by the over heating which I disagree on ( % 0.00) I spent a easy hours playing phone tag ( % 16.67) When I asked for the Adjuster's name and phone number they refused to give it to me ( % 0.00) I one of the agents I spoke with insinuated that I was a liar and refused to give me any info ( % 0.00) but I spoke with Kyle and the Ayhesia who were pleasant to talk to ( % 73.33) All I want is my car repaired so I can move on ( % 0.00) My acct ** ( % 0.00) Read full review ( % 35.00)
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2020/7
Original review: July , Change of expired card ( % 37.50) Asked for assistance to change the card I used to pay my monthly bill ( % 0.00) This could not be done using your web site, thus the call ( % 0.00) Your people took care of it without any issues ( % 0.00) Even though I have not used the service yet, I am anticipating no issues when I do ( % 0.00) ( % 0.00)
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2020/7
Original review: July , I pay ( % 37.50) a month for this coverage ( % 0.00) So today I had to use it ( % 0.00) I give the coverage number to the clerk and he informs me that my coverage is expired ( % 0.00) How did that happen ( % 0.00) Why wasn't I sent a current Car Shield card ( % 0.00) Do you know how embarrassed I was to hear that my membership was expired ( % 0.00) I hope this will never happen again ( % 0.00) ( % 0.00)
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2020/7
Original review: July , We did everything that was asked of upon registering, waited on them to run a Carfax on Our VW Beetle, Only To Find Out after taking the car to a ASE certified shop to get repaired that Now you guys are Saying it has a Salvage Title ( % 18.75) ?‍♂️ ( % 0.00) No it doesn’t and We Proved it by Emailing Copies of Our Original Title ( % 37.50) Never received any apologies or Full Refund which was taken Monthly from my Account ( % 35.00) Recorded conversation at the time of applying should be on file ( % 0.00) Before purchase of the Vehicle a Carfax was done and came back clear ( % 5.00) As for the pictures of the Title y’all received Via Email, you can SEE???? It’s Not ( % 0.00) ??‍♂️ I Pray That No one else have to experience this False advertising ( % -40.00) I have consulted with my Attorney to resolve this Matter ( % 0.00) ??‍♂️ We was Misled, Misused, And I feel Discriminated Also ( % 0.00) Take My Money Monthly then Deny fixing as Advertised ( % 0.00) Please respond!!?? ( % 0.00)
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2020/7
Original review: July , Great experience starting day one, Not a lot of red tape, Quick access to Customer Service representative who was very helpful ( % 28.47) I would highly recommend Car Shield to anyone who is interested in this type of service ( % 20.50) Thanks ( % 20.00) Obediah ** ( % 0.00)
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2020/7
Original review: July , Amazing Customer Service ( % 48.75) I have cars all on Gold Accounts ( % 0.00) Only had to use it once so far and it was seamless! The AC went out on my wife's Yukon Denali ( % 7.50) I only paid the $ ( % 0.00) deductible to get it fixed! Love these guys! ( % 37.50)
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2020/7
Original review: July , Picked and chose what parts are covered ( % 37.50) Camera is mounted in emblem ( % 0.00) Emblem breaks when camera is replaced ( % 0.00) Emblem is not covered! Emblem cost $ and camera cost $ more than you could buy so I had to pay that ( % 50.00) Will be leaving a unhappy customer ( % -60.00) ( % 0.00)
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2020/7
Original review: July , Every person I have spoken to from Carshield has been so polite and helpful ( % 37.50) No hassle or problems ( % 0.00) I remember one lady I spoke to in June who told me to raise my head up and fix my crown Queen!! She made my day ( % 0.00) I love your business, please do not change!!!! ( % 100.00)
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2020/7
Original review: July , Service representative was very polite and courteous ( % 39.17) Took care of my call very professionally ( % 13.00) Great source of coverage for my auto ( % 80.00) So far everything has been up to par and above expectations ( % 5.00) Nice people to work with ( % 60.00) Everyone is so polite and upbeat ( % 0.00) Thanks again ( % 20.00) ( % 0.00)
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2020/7
Original review: July , Took forever to get payment confirmation ( % 37.50) Multiple phone calls from me and Bergan County Harley Davidson ( % 0.00) The shop called me so many times because they couldn't get nowhere calling Carshield ( % 50.00) I then reached out multiple times on multiple days still took both me and the shop to reach and when they did confirm payment the shop then had to fax and reach out to a third party with the confirmation number and goes the start if the process over ( % 0.00) I got to the point where I just told the shop that I would pay because for minors repairs my bike was in the shop for a full two weeks trying to get a few hundred dollars from carshield ( % 7.50) ( % 0.00)
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2020/7
Original review: July , It is very difficult to connect with Customer Service and sometimes takes a whole day to finally connect ( % -1.88) However, once contact is made, the customer service representative is very courteous and helpful ( % 78.00) In the future you might consider hiring additional staff to handle what I am told is the high volume of callers causing long delays for communication ( % 3.67) ( % 0.00)
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2020/7
Original review: July , I was satisfied with the way things were handled ( % 43.75) I think spouses/significant others should be listed on the contracts ( % 0.00) Just waiting for approval so the work can begin and get my vehicle repaired as soon as possible ( % 0.00) I will be needing a loaner car while mine vehicle is being repaired ( % 0.00) I hope everything is approved and I can have my vehicle repaired ( % 0.00) ( % 0.00)
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2020/7
Original review: July , The representatives were very friendly and helpful ( % 43.13) Carshield was flexible with payment, and I really appreciate this support during these challenging times ( % 35.00) Reliable, supportive, and flexible is exactly what I am looking for in a company ( % 37.50) Any questions are immediately answered ( % 0.00) ( % 0.00)
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2020/7
Original review: July , Car Shield states that they cover older and higher mileage cars but there is a catch that the sales people do not tell you ( % 26.39) I have a Ford Freestyle with the CVT trans and I purchased car shield ( % 0.00) Now that being said the sales rep I spoke with stated that with the Silver package this would cover any lubricated parts in the engine or transmission ( % 0.00) I bought this car and decided that the warranty would be a good investment ( % 70.00) I was wrong ( % -50.00) Now that also being said I have no history on this car ( % 0.00) I bought it cheap and used ( % 40.00) Had no idea what services were done, how hard the car was driven ( % -29.17) Well after having the car a few months the trans went out on it ( % -20.00) Only put about mile on it since I bought it ( % 0.00) Well I was thinking to myself that I was glad to have purchased the warranty and that I was good to go ( % 60.00) I had the car towed down to a shop that I personally used to work at as the head ASE Master Certified mechanic ( % -7.78) I am certified and have been for almost years ( % 0.00) Well after bringing the car to the shop by tow truck they looked at it with me and after reviewing it on the lift we came to the conclusion that either the CVT belt of gears failed ( % -50.00) Well the shop started the process of a claim ( % 0.00) I figured this would be straightforward ( % 37.50) I was so wrong ( % -50.00) The shop was asked to fax over the tow receipt and several other things ( % -6.25) They would call in and be on hold sometimes for over minutes ( % 0.00) The shop finally gave up and told me that I needed to come down and pay my bill and get the car because they did not have the time to go back and forth with car shield ( % -5.19) So I paid the invoice of $ out of my own pocket and had to pay again to have it towed to a different shop ( % 30.00) This time I towed it to Ford ( % 0.00) Ford wrote up the service order and got the car in to look at it after a few days ( % -20.00) They have a trans tech there that has been working for them for over years and he knows these cars inside and out when it comes to the trans ( % 0.00) He came to the same conclusion as we did the first time ( % 12.50) Either the chain on the CVT broke or the gears it rides on broke ( % 0.00) Well we know that is a total failure and that the trans is now junk ( % -15.83) After diag and shop time I have a bill of bucks just sitting there with no repairs completed ( % 0.00) Now Car Shield is stating that I have to approve a tear down of the trans so they can decide if they are willing to pay out on the repairs ( % 4.72) That would cost $ for them to pull the trans and tear it down ( % -15.56) Well according to the adjuster that I spoke with at Auto Shield that does the claims for car shield, he stated that until this is done there is nothing else that they can do ( % 0.00) Well the problem is here that if they do not cover the repairs I will be out a total of $ ( % 0.00) The adjuster stated that there is about a % chance that he repairs would not be covered ( % 0.00) So I was lied to over and over ( % 0.00) The sales people just want to make that commission and not go into details with the customers about the coverage ( % 0.00) It is a bait and switch! That is against Federal Laws according to my attorney ( % 0.00) So all of this being said I am already out $ ( % 0.00) I could have just brought this car over to a place that sells and installs used transmissions and had this back on the road for about $ more ( % 25.00) This has been going on for over a month and still it is just a back and forth with Auto Shield/Car Shield ( % 0.00) If you have an older and higher millage car your better off either doing the work yourself or find a cheap shop to do the work for you ( % 32.92) Do Not Buy Car Shield! They will just leave you with bills and laugh at you!!!! If you have a newer car and k or less get an extended warranty from a dealership!!! Works out to be cheaper and you do not have the hassles or deductible you have with car shield ( % 20.35) ( % 0.00) ( % 0.00) We less stress and calls to make ( % -16.67) Car Shield is a joke!!!! Read full review ( % 35.00)
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2020/7
Original review: July , Took my car to the shop on Saturday // ( % 37.50) Told them I had an issue ( % 0.00) They told me what it was and I told the shop that I had Car Shield ( % 0.00) Gave them the contract and phone numbers and the shop called car shield claims and car shield claims told the shop there were denying the claim because my membership was still pending which the shop told me and I ended up paying $ ( % 0.00) OUT OF POCKET for the repair which I thought car shield would take care of it which they did not do AND really would like to be compensated / reimbursed for it ( % 20.00) ( % 0.00)
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2020/7
Original review: July , My automobile has been at the repair shop for days and no one had ever tried to call or communicate with them whatsoever ( % 37.50) Can someone please find out what is going on? I would be so grateful if someone would please contact them ( % 0.00) ( % 0.00)
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2020/7
Original review: July , Payments need to come out of my account around the st of the month to insure it is in the account ( % 37.50) Thank for allowing me to do this ( % 0.00) I would like to keep this service but I had an emergency to come up which drained my account ( % 0.00) I appreciate Car Shield working with me ( % 0.00) ( % 0.00)
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2020/7
Original review: July , Have been waiting days for approval of repairs on my vehicle ( % 37.50) Response from claims department lacking ( % 0.00) Routed our calls to closed adjuster department, provided little to no information to mechanic shop about process ( % -14.37) It is now day without my vehicle which is my source of income and no approval for repair ( % 0.00) ( % 0.00)
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2020/7
Original review: July , I had a policy few couple years ago on my Kia rondo, engine went out Carshield totally replaced it and paid for towing and days of car rental ( % 5.83) ( % 0.00) ( % 0.00) My wife and I now have carshield coverage on our Mitsubishi outlander and Dodge Ram ( % 0.00) ( % 0.00) ( % 0.00) I referred several people from my job as well as my sister Stefanie and my brother in-law's vehicles ( % 0.00) ( % 0.00) ( % 0.00)
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2020/7
Original review: July , Just inquiring if I needed service for my air conditioner ( % 37.50) It was fine ( % 41.67) I didn't have to have any service done to it at the time ( % 0.00) Customer service was very helpful and answered all of the questions that I had ( % 20.00) ( % 0.00)
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2020/7
Original review: July , Agent was extremely helpful and courteous ( % 28.33) She was also very knowledgeable, friendly, and cheerful ( % 32.50) Great customer service, more people should be like her ( % 65.00) She provided information on how to contact Mepco regarding website access and also explained in detail what we needed to do in order to change our payment date ( % 0.00) ( % 0.00)
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2020/7
Original review: July , Worse company and a scam, don't do it ( % -1.25) My car was overheating and I was told it the Head Gasket, they refused to fixed, but told me that they fixed Engine, but not head gasket, really ( % 13.33) A engine replacement is way more expensive than fixing a head gasket, BTW , on a BMW X ( % 0.00) Rep was rude as hell, I feel duped into buying coverage ( % -30.00) I would not recommend CarShield to anyone ( % 0.00) ( % 0.00)
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2020/7
Original review: July , I have had nothing but good from CarShield ( % 53.75) I never used it but I am sure they would have paid for whatever I needed, if it was supposed to ( % 50.00) So I just made the July payment and I am asking for it back ( % 0.00) I really need it and I thank you very much ( % 23.00) Peggie ** ( % 0.00) ( % 0.00)
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2020/7
Original review: July , I was getting mail to sign up for the service, when I was already a customer ( % 37.50) The agent was able to go into the system, open my account and find the problem ( % 25.00) When you have an agent who is knowable of the service and is able to get right to the problem that makes it easy for the customer to get the desired results ( % 40.63) ( % 0.00)
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2020/7
Original review: July , Julia went above and beyond the other reps I talked to! She conferenced me to MEPCO and put in the account number to connect me to Sylvia in cust svc who helped me register and sign in ( % 7.29) Julia is one of your best customer service reps; you need more like her! The connect system for new clients in your phone system needs to be refined to add new clients that need to register online ( % 47.44) ( % 0.00)
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2020/7
Original review: July , My car has been in the shop since Monday and you all haven't answered the phone or called me to assist w/ the matter ( % 37.50) So, now I am forced to pay for a repair that was covered by my Gold Plan, but because you all didn't answer I paid for the program for nil ( % -30.00) I want my money back! ( % 0.00)
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2020/7
Original review: July , Upon learning the A/C Condenser was leaking, my st thought was this covered ( % 37.50) When I went to search for my contract and could find it I was getting anxious ( % -25.00) Then upon searching the internet, Car Shield stood out ( % 0.00) Upon calling Car Shield Customer Service I was relieved to learn I contacted the right service ( % 28.57) From this point on I was relieved to tell the service station and they were willing to contact Car Shield Claims Department to begin the process ( % 25.00) My hat's off to the Car Shield Staff ( % 0.00) ( % 0.00)
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2020/7
Original review: July , Updated on //: Everything concerning Car Shield went quite smoothly ( % 38.75) Phenomenal Towing took some time but Car Shield was exceptional! I would recommend Car Shield to anyone whose regular warranty has expired! Car Shield is excellent!!! It ranks above all others ( % 46.67) The experience was excellent!Original Review: As yet I have not had to use Car Shield’s warranty service but all interactions I had getting set up with my warranty I’ve found extremely helpful ( % -12.50) The representative was very helpful and knowledgeable with helping me purchase the right warranty ( % 24.29) Read full review ( % 35.00)
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2020/7
Original review: July , Well, the purchase went easy enough ( % 26.94) Still too early to tell if they live up to the Hype ( % 11.82) I would have liked to get a bumper to bumper warranty but due to my vehicle's age, they couldn't do it ( % 23.75) We shall see what the future holds ( % 0.00) ( % 0.00)
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2020/7
Original review: July , I have a broken emergency brake line/cable ( % -1.25) Jessica was able to give me all the information I needed ( % 50.00) In addition, she provided me with the repair shops close to me ( % 0.00) I called them ( % 0.00) ( % 0.00) ( % 0.00) Modesto Auto Master ( % 0.00) ( % 0.00) ( % 0.00) And they were cheerful and happy to help me ( % 60.00) Will let you know how it turns out ( % 0.00) ( % 0.00)
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2020/7
Original review: July , Customer service is a little hard to reach but I talked to a super nice and friendly person today ( % 20.07) Very pleasant and helpful ( % 95.33) Would recommend Car Shield to everyone ( % 0.00) If getting the problem taken care of works well everyone should get carshield ( % 0.00) ( % 0.00)
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2020/7
Original review: July , Just want to say, I know I have been running late on my payments lately, and I appreciate you being very cooperative with me!! Thank you for understanding my situation! One happy customer right here!!!? Customer service was very satisfactory, have a wonderful week! ( % 34.05)
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2020/7
Original review: July , My experience was professionally handled ( % 23.75) My request for cancellation was understood and processed quickly ( % 33.33) The Customer Service Rep was very polite and treated me with respect ( % 20.00) He should be commended ( % 0.00) He sets the example for other Reps to follow ( % -12.50) ( % 0.00)
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2020/7
Original review: July , I had to cancel because I couldn't meet the minimum requirements ( % 37.50) Also, couldn't meet the suggested maintenance standards ( % 0.00) Otherwise the customer service and other departments were more than adequate ( % 23.61) I would recommend the program to others if they there weren't minimum requirements ( % 0.00) ( % 0.00)
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2020/7
Original review: July , We live in Hawaii and one of our relatives had a problem yesterday with his car ( % 25.57) When he called me for help, I told him I have the CarShield plan and he forgot that he also signed up a few months ago so he called for assistance ( % -20.00) His name is David ** ( % 0.00) It turns out the Toyota Dealer, Servco Pacific in Waipahu where he was instructed to have it towed to was no longer a participating repair shop with CarShield cause they had issues with repair claims mainly with the cost in shipping parts to Hawaii ( % 16.67) He tried calling CarShield again but the office was closed, Hawaii is hours behind in time ( % -25.00) Today, he had to have his car towed again to a repair shop that is on the list ( % 0.00) I just called and checked on my own plan & will proceed to find out the options available for myself to avoid this same result occurring with me then I will need to decide whether to continue with CarShield or not ( % 33.33) ( % 0.00)
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2020/7
Original review: July , I have asked for a printout telling me what’s covered on my plan and got nothing, then I had well over $ ( % 37.50) worth of work done on the engine so I don’t need any more SURPRISES when something happened like this again, I’m sure once my truck reaches its thousand miles I’m booted off anyway ( % 43.33) Yes I’m pissed but I’ll get over it ( % 0.00) ( % 0.00)
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2020/7
Original review: July , Did not have to cancel ( % 37.50) You reduced my premium ( % 0.00) COVID is making it hard to pay all of my bills but by reducing my premium that helped a lot ( % -29.17) I was able to keep my same coverage at a better rate ( % 33.33) Now my Lincoln is still covered ( % 0.00) Thank you ( % 0.00) ( % 0.00)
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2020/7
Original review: July , We sell the car we had the contract on and so needed to cancel the policy ( % 37.50) I can’t say enough about how friendly and cooperative and also understanding your agent was in helping us with this change ( % 18.75) Even offering to transfer it to our other car with a new contract ( % 0.57) This I am considering but have to make some other decisions first ( % 6.25) Thanks again! ( % 25.00)
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2020/7
Original review: July , Reimburse for rental car ( % 37.50) Very professional and very detailed ( % 32.50) Very knowledgeable and explain to me and answer any of my questions ( % 20.00) Take time to make sure that I understand his answer and was very courteous ( % 64.00) Ensure that I helped ( % 0.00) Understand and showed genuine concern for my call ( % 40.00) ( % 0.00)
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2020/7
Original review: July , My wife and I recently relocated to California from Missouri ( % 18.75) After three weeks in California, the check engine light came on ( % 40.00) After consulting with the Car Shield call center, I was advised to take our vehicle to a dealer and have the dealer call the Car Shield call center ( % -10.00) Long story short, we didn't need the service as the check engine light was merely a malfunction on the dashboard ( % -3.75) The customer service delivered was OUTSTANDING and I have already spread the word ( % 50.00) Thanks Car Shield!!! ( % 39.06)
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2020/7
Original review: July , Dragging your feet on my claim ( % 37.50) I have been in this hotel for almost two weeks and no one has told the repair shop what to do ( % 0.00) Someone needs to do something ( % 0.00) You don't hesitate to take my money every month ( % 0.00) What is the problem, please tell me ( % 0.00) ( % 0.00)
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2020/7
Original review: July , Service is as advertised ( % 37.50) I highly recommend the service ( % 16.00) I gave my repair shop my insurance information, they called Car Shield ( % 0.00) I went home ( % 0.00) Then the shop called me to pick up my car ( % 0.00) That was it ( % 0.00) HIGHLY RECOMMEND ( % 16.00) I just can’t think of a negative ( % -30.00) ( % 0.00)
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2020/7
Original review: July , Repair to Vehicle ( % 37.50) Not doing anything you promised ( % 0.00) This has been one lie and delay after another, been faithful in payments last four years and now for all my trouble you have dropped the ball, Facebook and Youtube are going to receive my report, BBB to be contact, State's Attorney General for Illinois on list of contacts, Channels , and to be added for follow on this cheating company ( % -5.00) ( % 0.00)
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2020/7
Original review: July , Very personal ( % 18.75) Very informative ( % 20.00) Did not waste my time ( % 10.00) Answer my questions without hesitation ( % 0.00) Treat you like family ( % 0.00) First name was Eric ( % 25.00) Call just once to get an account ( % 0.00) Did not call anyone else after talking to Eric ( % 0.00) I was looking for different quotes but wasn’t necessary to do that ( % 0.00) ( % 0.00)
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2020/7
Original review: July , Joshua ** did an excellent job ( % 68.75) As a senior citizen I very much appreciate his patience with me ( % 26.00) When he was done explaining the policy to me, I knew exactly what I was I was getting ( % 25.00) Speaking good clear English, made a BIG difference ( % 20.00) ( % 0.00)
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2020/7
Original review: July , I have been having difficulty reaching the claims dept ( % 37.50) I finally received a call from your office explaining the reason for the delay ( % 0.00) I spoke with your customer service rep, Temeasha, who explained the problem and stayed on the phone with me until I was satisfied ( % 50.00) Thank you for reaching out to me ( % 0.00) ( % 0.00) ( % 0.00)
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2020/7
Original review: July , Had trouble with my air conditioning ( % 8.75) When calling Carsheild, I found the customer service to be informative and helpful ( % 0.00) They were great! This is the first time I needed your service and was impressed ( % 75.00) I have recommended Carshield to both my daughters and sisters ( % 0.00) ( % 0.00)
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2020/7
Original review: July , Excellent customer service from both representatives ( % 68.75) They were very knowledgeable with the services CarShield and were able to assist me in a fast and effective matter ( % 37.50) Also, I really appreciated the short hold time I had to wait ( % 10.00) Carl, my first representative were the best ( % 62.50) He walked me through step by step and made sure I was satisfied with my purchases ( % 50.00) ( % 0.00)
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2020/7
Original review: July , I inquired as to the procedure to file a claim ( % 37.50) I may need transmission repair very soon ( % 20.00) I have had some recent issues with my transmission in recent weeks and want to be proactive in getting my car serviced very soon ( % 6.67) ( % 0.00)
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POSITIVE 🙂
2020/7
Original review: July , I haven't service my jeep yet but good so far very helpful ( % 34.38) Feel safer already ( % 0.00) Thank you ( % 0.00) Everything is great ( % 80.00) Company very resourceful ( % 78.00) Glad I signed up for the warranty ( % 50.00) I can't complain about anything ( % 0.00) Thank you for your time and support on keeping my jeep safe and non hassle to to fix when time comes ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , Great service ( % 58.75) They was very helpful with everything ( % 20.00) I would recommend Carshield to my family and friends and coworkers ( % 0.00) It's a good price, good customer service and it was not a long time to wait for a customer service rep ( % 47.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , Carshield was something I talked about back in the early s and people said I was crazy, it wouldn't happen ( % -3.13) Now Carshield is here ( % 0.00) I am very happy ( % 100.00) It is because it's affordable and save me the hassle ( % 0.00) Thank you! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , I wish that CarShield informed me early about the phone problems, because my car was in the shop an extra week while waiting for CarShield to approve the service ( % 15.83) Besides that issues I am glad that I have purchased CarShield after the transmission failure on my Mercedes GL which cost me over to repair ( % 9.17) This service saved me over on my wife’s Acura RDX ( % 0.00) Thank you CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , I was extremely pleased with my representative: He made everything super understanding and patiently proceeds into offering the best plan & most convenient & affordable rate for my Car Shield policy ( % 54.17) I would happily recommend this policy to everyone who has a vehicle ( % 80.00) ( % 0.00)
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POSITIVE 🙂
2020/7
Original review: July , My experience has been mostly positive, I have always used the Chevrolet dealership to repair the Corvette as it was a th Anniversary edition () ( % 30.11) As such it had every option available, which necessitated having Car Shield to protect me ( % 20.00) Which you have done very comforting knowing that your maximum out of pocket was your deductible amount ( % 20.00) ( % 0.00)
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POSITIVE 🙂
2020/7
Original review: July , Cristina was very professional and caring on the phone ( % 25.25) She told me exactly what I needed to do to cancel my contract ( % 25.00) I'm contemplating starting a new contract on my other vehicle ( % 0.38) If I do re-write it will be because of your great company and for people like Cristina ( % 80.00) Thank you, Charles ( % 0.00)
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POSITIVE 🙂
2020/7
Original review: July , I understand the first week my car, at Firestone AutoCare ( % 31.25) Due to the COVID- virus everything was flushed even personnel working from home ( % -12.50) During this week Firestone Called many times according to John the garage manager ( % 50.00) It was hard to get an return call ( % -29.17) Week two return calls again difficult according to him ( % -50.00) Wednesday of the second week I paid the bill ( % 0.00) Have yet to find out if if the coolant Valve and hoses Are covered, coolant flush ( % 0.00) I am hoping my other dealings are better than my first ( % 20.83) I ask for a copy of my Gold plan be sent to me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , I have been trying to get the status on a filed claim for two weeks and only today did the lovely customer service rep help me get things resolved ( % 29.17) CarShield started off great but recently, they have not been efficient ( % 40.00) ( % 0.00)
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POSITIVE 🙂
2020/7
Original review: July , I called to verify that you had received my mechanics claim form at noon after he sent it in by : AM ( % 37.50) After waiting on hold for hours I was brushed aside by the rep and told that no claim had been received ( % 0.00) Then she said that so had to speak to the mechanic and I tried to connect her but she hung up ( % 0.00) I called back and your auto attendant says that if I give them my phone number my spot will be held in its place ( % 10.00) I then tried calling back and could never get thru to anyone, so I called from a different number and I was on hold for and a half hours ( % -5.56) And while I was on hold I sent two emails and called customer service again and was told by Frank to pay for my car and submit a claim for reimbursement ( % 0.00) I think you are a scam and you are ripping people off ( % 0.00) You seem not to be concerned at all with helping people but only taking their money ( % 0.00) And that's a shame! ( % 0.00)
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POSITIVE 🙂
2020/7
Original review: July , Fast and excellent customer service ( % 52.50) I don’t know what else to say, it was just a very pleasurable experience and made me glad that I covered my car ( % 35.00) In the beginning I did not know if I would get value for my money but I also didn’t expect to start having car trouble yet but within days I was covered by two claims on the same day ( % -10.00) ( % 0.00)
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POSITIVE 🙂
2020/7
Original review: July , Had a good experience, The company fixing my car told Car Shield I used the wrong fly’s, they allowed me time to show proof that I did not ( % 34.38) And they authorized my repair, I was impressed with that ( % 100.00) My experience with car shield was great, ( % 80.00)
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POSITIVE 🙂
2020/7
Original review: July , Call and did a update on my credit card ( % 37.50) Got a new card ( % 13.64) Everything was a success and the customer service representative was excellent ( % 65.00) I will recommend to others ( % 0.00) It's a Blessing being a client of Car Shield ( % 0.00) Thank you ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/7
Original review: July , Customer service on both my calls was outstanding ( % 43.75) My first call when I signed up the agent was very professional and explained very clearly what I would be getting with my warranty ( % 17.00) he explained the benefit if I added a second car and walked me through what typical costs would be on repairs ( % -8.33) To be honest I seriously underestimated what repairs would cost which is why I moved forward on the second vehicle ( % 8.89) ( % 0.00)
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POSITIVE 🙂
2020/7
Original review: July , I haven't had to use it yet ( % 37.50) But my credit card has been compromised twice since I've been with them ( % 0.00) When I call in to replace my card, customer service is very courteous toward me ( % 78.00) Yes, I would recommend Carshield to my friends and family ( % 0.00) They make perfect sense to me ( % 100.00) If you're going to spend money, spend it wisely ( % 70.00) CarShield is worthy every dollar ( % 33.33) ( % 0.00)
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POSITIVE 🙂
2020/7
Original review: July , When I decided to buy CarShield I thought it would be good have for my year old car ( % 39.17) I was wrong, constantly waiting on hold to be told the system is down or lines are overloaded ( % -21.85) weeks later still waiting for an adjuster ( % 0.00) Waste of my time and money ( % -20.00) ( % 0.00)
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POSITIVE 🙂
2020/7
Original review: July , Truck has been in the shop for weeks now ( % 37.50) Been trying to get in touch with someone with Car Shield but, when I hit the star key to keep place in line I get no call back ( % 0.00) I was told the last time that car shield would call the dealer to approve repairs ( % 0.00) Ok great ( % 65.00) NEVER HAPPEN ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) Called the dealer and he never got the call ( % 0.00) Been trying to call Car Shield but it's like they have my number blocked ( % 0.00) A day later I got to talk to someone with car shield all I got was, "I'm sorry our system been down ( % -21.85) " "Ok I need a update on my truck ( % 50.00) " "Well srr ( % 0.00) I can have an adjuster call you ok ( % 50.00) " "I would like to speak with a supervisor please ( % 0.00) " "Well sir they are back up with calls ( % 0.00) " "Oh I will wait ( % 0.00) " Line picks up then they hang up on me ( % 0.00) Do the right thing Car Shield ( % 28.57) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , My experience with Carshield has been very positive; starting with Sales Rep “Luis”, he was not only well informed but courteous and very personable; this is very important to Me as a Consumer and Professional ( % 26.13) Other contacts were also consistent in quality ( % 6.25) I will speak to anyone and “RECOMMEND” Car shield to anyone that could benefit from an extended warranty ( % 0.00) SincerelyCharles ** Read full review ( % 35.00)
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POSITIVE 🙂
2020/7
Original review: July , I have call four different representatives about my refund ( % 18.75) I have left my telephone number to be called back at least times ( % -10.00) I still have not received a refund for Most recent truck repair ( % 25.00) Today I was on the phone over and a / hours and nobody picked up ( % 0.00) I also left a call back number ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/7
Original review: July , Original phone call made yesterday left me very frustrated ( % -4.00) I called times, was put on hold, transferred and call dropped out of queue ( % 0.00) Today I got in contact with an agent right away ( % 28.57) Much better experience ( % 50.00) Hopefully my claim will be approved ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , I had to cancel this as it is a very good deal that I cannot afford ( % 64.25) Your customer service and agent are very knowledgeable and pleasant ( % 46.67) Thank you very much for your understanding for the cancellation ( % 26.00) Pat ** ( % 0.00) I have no more to say ( % -25.00) Thank you ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/7
Original review: July , Called Car Shield to give new credit card number ( % 25.57) I mentioned that I have not driven my car since // and would he give me a discount like my car insurance did and he said yes ( % 0.00) I thought that was very helpful ( % 20.00) However I have not had any problem with the car but I do believe they will stand by the contract ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/7
Original review: July , My experience was ok, for the first time ( % 37.50) I have yet to experience how this company function when I need a repair job done ( % 0.00) I have heard some great reviews from friends that also has Car Shield ( % 80.00) Therefore so far so good ( % 40.00) ( % 0.00)
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POSITIVE 🙂
2020/7
Original review: July , I had to call in to cancel the warranty coverage due to total loss accident on the Volkswagen Passat vehicle ( % 8.33) The representative was very helpful I did have to call several times though in order to get someone on the phone so would be something to possibly improve on ( % 6.67) ( % 0.00)
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POSITIVE 🙂
2020/7
Original review: July , Customer Service was very friendly and efficient today ( % 43.13) Due to covid, I have been a tad behind, but Carshield was able to push my payment days and it helped me a lot ( % -0.83) I also have a vehicle that is being repaired and for the most part it has been easy to get everything accomplished ( % 37.78) ( % 0.00)
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POSITIVE 🙂
2020/7
Original review: July , My experience was great ( % 58.75) Customer service experience was great and she was very helpful and knowledgeable ( % 50.00) I was going to cancel it all but she convince me to keep it ( % 0.00) I would recommend to a friend ( % 0.00) Satisfying with your plan and I review my plan ( % 50.00) ( % 0.00)
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POSITIVE 🙂
2020/7
Original review: July , Vendor provided professional and courteous customer service ( % 35.83) I had no occasion to actually use CarShield but it was nice to know I had good coverage at an affordable price ( % 43.33) I only cancelled when I bought a new car ( % 6.82) Thank you ( % 0.00) ** ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , CarShield Customer Representative was very friendly, helpful, and knowledgeable in processing my Claim for my vehicle's Air Conditioning problems ( % 43.13) Due to the superior service I received from the CarShield Representative, therefore, I will not hesitate to recommend Carshield to my friends and others who needed it ( % 28.75) ( % 0.00) ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/7
Original review: July , Help with misunderstanding billing status ( % 37.50) I had been told by Mepco rep ( % 0.00) that I could change my billing from auto to statement, which I never rec'd prior to call telling Me that I was late making a payment, which resulted in late payment fee of $ ( % -20.00) being added to my monthly payment ( % 0.00) Fortunately I spoke with Charis and Brittany who both were very helpful by letting Me make up that payment while on the phone but couldn't eliminate the late payment fee ( % 10.00) They both are a credit to your customer service dept ( % 0.00) , and made a bad situation into a pleasant experience with a few laughs too ( % -5.56) Edd Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , This experience was a followup call because I was disturbed to find out that I had to pay out of pocket for roadside assistance due to me not receiving my registration and plates due to COVID ( % 4.17) Due to the pandemic, I have not received my registration and plates ( % -12.50) It has been almost months since I bought my car ( % 0.00) Yet, I have not received anything ( % 0.00) So, I was told that I could not receive coverage services because I did not have my license plates ( % 0.00) But, Shelonda checked the facts and found out that information was not true ( % -17.50) She even offered to refund any money that I had spent on roadside assistance ( % -10.00) Although, I was a little perturbed with the previous service call ( % -17.71) Shelonda made up for it with her superb service ( % 100.00) ( % 0.00)
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POSITIVE 🙂
2020/7
Original review: July , I love the people who help me on the time that open my account and when A-day close my account they're friendly and good job guys, Don't give up ( % 39.00) Keep doing what you love ( % 50.00) Thank you very much for your help ( % 26.00) ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/7
Original review: July , Towing $ --Do I get a refund back ( % 18.75) You did a good job helping me out ( % 70.00) It was towed to Kia dealer and they didn't find anything wrong with it ( % -50.00) So keep up the good work ( % 70.00) I will try to get more people for your Insurance company ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , Will try to make story short; researched through my coverage policy to find out if issue with truck I was experiencing was covered before I even took the first step toward having dealership take possession & replace malfunctioning parts ( % 20.83) Took me a total of phone calls over about - days just to find out if part(s) "SHOULD BE" covered ( % 0.00) No definitive answers were obtained ( % 0.00) I decided to move forward with % assurity rate that they were ( % 0.00) The issue was not so much with Carshield as it was with A ( % 20.00) A ( % 0.00) S ( % 0.00) For those of you who don't know what a ( % 0.00) a ( % 0.00) s ( % 0.00) stands for, its American Auto Shield ( % 0.00) This is who you get transferred to when you have an issue ( % 0.00) I guess I missed that part when reading over my plan coverage ( % 0.00) Anyways, this was where the nightmare really began!To be fair though, they did have a storm go through & they said it knocked out their phone lines & internet, so it was abysmal to try & get through for about - days ( % 45.00) I had the dealership & myself trying to call to no avail ( % 0.00) Finally after dealership relayed to me that they had been on hold for ( % 0.00) hours, they finally picked up ( % 0.00) To finish up, malfunctioning parts were covered & fixed but I had to eat the car rental for a week ( % 10.00) I'm miles away from home in Fla seeking cancer treatments for months ( % 0.00) of us here & vehicle ( % 0.00) Dealership kept truck whole week ( % 20.00) I have radiation treatments every day ( % 0.00) Had to have vehicle to get back & forth ( % 0.00) A ( % 0.00) A ( % 0.00) S ( % 0.00) wouldn't cover rental cost! So, this was not a great experience at all ( % -40.00) Called carshield back & spoke with Stephen ( % 0.00) He was great & the only reason I didn't cancel carshield! Read full review ( % 38.33)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , Carshield warranty ok if my vehicle was newer ( % 43.75) I purchase a gold warranty ( % 0.00) I had a cv axle leaking ( % 0.00) I thought it was cover under my contract I purchase ( % 0.00) Sales person told me all parts were cover ( % 0.00) So I brought my vehicle at dealer ( % 0.00) Told them what was going on with axle ( % 0.00) They call Carshield and told them it wasn't cover ( % 0.00) Well they have a contract call stand alone gasket leaks ( % 0.00) Not cover ( % 0.00) That what made me cancel my warranty ( % 0.00) ( % 0.00)
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2020/6
Original review: June , The first time my car broke down they refused to pay for what the mechanic said was the problem ( % 15.65) They blamed me for the issue and made me pay out of pocket ( % 0.00) They are not at all what they say they are ( % 0.00) I never missed a payment, never was late and when ( % -30.00) ( % 0.00)
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2020/6
Original review: June , The sales person via phone was less than honest ( % 26.94) He got my payment before he told me I had to wait for miles before I received coverage, And the only thing it covered was the engine and transmission, period ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , Service not required, I use my vehicle on a very limited basis ( % 14.11) Plan to sell it in the very near future ( % 6.50) Sent a letter to cancel the contract in accordance to the CarShield instructions ( % 0.00) Contact customer service on --, talked with Amanda and she provided cancellation confirmation # ** ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , In Mach, I purchased a Subaru used car ( % 37.50) Recently, every time I fill up the gas tank, for approximately days, smell gas ( % -20.00) The odor then goes away ( % 0.00) I took my car to my repair shop to find out why this is happening and was told that I needed a New gas tank and gas lines and this repair would cost me over $ ( % 13.64) to fix! I about passed out ( % 0.00) I said to them I have Car Shield only to find out this WAS NOT covered ( % 0.00) A major car bill that I cannot afford on my fixed income! I am very, very upset ( % 14.92) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , Had my car serviced with ease ( % 37.50) No problems so far ( % 10.00) Would recommend and have told all my friends ( % 0.00) Cheaper than renewing factory insurance ( % 0.00) Had not one problem when car ( % 0.00) Was fixed just paid deductible ( % 10.00) When I call they tell me what to expect and any questions they answer with ease ( % 0.00) Love that I dont have to contact them the dealership does everything for you ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , The customer service rep did a remarkable job with listening to me and executing the steps needed ( % 56.25) I was very pleased with how she was attentive to my needs ( % 52.50) I would recommend CarShield to anyone, I am definitely a happy customer ( % 80.00) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , I enjoyed my conversation with the CarShield rep and she was very helpful ( % 35.83) I was told that car shield was not used by several auto shops, why is that? This is my first problem with my car and I hope car shield can help resolve it ( % 12.50) ( % 0.00)
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2020/6
Original review: June , The advertisement on Car Shield is good but it doesn't tell you that you have to have a pre-repair item faxed over to your company and the music and voice mail are very long and does not send your phone call to where you leave your name and phone number but just plays the same music over and over and then, the people you talk to tells what is needed and then, the next person tells you that you are not covered because of not faxing the pre-repair work that needs to be done!!!! ( % 20.20)
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POSITIVE 🙂
2020/6
Original review: June , Management/Silver Plan ( % 37.50) The waiting time is a little of an inconvenience, but understandable to this point ( % -18.75) My trucks my family, I take care of it like my own child ( % 60.00) Experience to this point w/ CarShield B+! "Thanks ( % 20.00) " ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , I called to cancel my day review and was given a better rate and an extension until // to thoroughly review and contemplate continuing coverage ( % 43.75) Thanks for providing this opportunity to make a sound decision in continued coverage for my Colorado! ( % 35.00)
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POSITIVE 🙂
2020/6
Original review: June , The rep I spoke with was very professional and respectful, and would recommend this company to anyone ( % 33.50) She answered all my questions and got me to understand everything about my policy ( % 0.00) I have feel more comfortable about my cars since I signed up ( % 45.00) ( % 0.00)
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2020/6
Original review: June , Glad to have purchased this insurance ( % 43.75) The Camry is in great condition ( % 80.00) There has not been an major problems with my car ( % 6.25) I have not had any experience with this company but I believe there will be there if needed ( % 0.00) ( % 0.00)
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2020/6
Original review: June , Happy Customer ( % 58.75) My experience has only been with customer service adding my two vehicles ( % 0.00) But Customer service was knowledgeable, helpful, and friendly which goes a long way with me ( % 16.25) I have not had to file a claim yet but if customer service so far is an indication then at this time I foresee no problems ( % 10.00) ( % 0.00)
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2020/6
Original review: June , Replacement of a faulty VTC Actuator ( % 37.50) Horrific Lack of Service for days despite repeated calls and cutoffs! Extremely thankful to finally connect with Diana in Cust ( % -37.50) Serv ( % 0.00) who was able to connect me to Wes as a knowledgeable Claims Adjuster and was able to receive service ( % 50.00) Without the actions of these two - CarShield would have been cancelled!! Would never recommend if not the turnaround by these two individuals! Kudos!!! Restored faith in your company and service ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , I had some unexpected issues and Carshield was a lifesaver ( % 23.75) I took my car in for oil change and mention I was driving from Las Vegas to denver and they did a complete check and found a couple things I would have never thought of ( % 10.00) Submitted the claim and Bam Car shield to the rescue ( % 0.00) Thank you Carshield ( % 0.00) ( % 0.00)
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2020/6
Original review: June , I have a good Experience ( % 53.75) The only thing is when I make a claims it took me almost /hrs to get to somebody For making the claims but everything else was Absolutely satisfied with the service ( % 25.00) Was wondering why does it take so long to file claims is all ( % -5.00) Like I said I love the service but filing a claim is a pain at times ( % 50.00) Please look into this please and thank you ( % 0.00) ( % 0.00)
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2020/6
Original review: June , I needed to know if I had renter's insurance and get the paper proof of insurance to keep in the car ( % 37.50) I can't copy it off my phone ( % 0.00) I haven't had to use CarShield yet, But I feel I made the right choice, because of the accuracy and well inform of Customer Service and their politeness ( % 28.57) I will refer my friends and family ( % 0.00) ( % 0.00)
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2020/6
Original review: June , When my Engine light comes on this company doesn't cover everything, But that's what this company advertises & that hurts ( % 38.75) I Pray???? that this company pick on making more repairs, I do love this company & I Brag all the time to other people & I recommend them to sign up all the time ( % 29.17) Have a Good & Bless week ( % 70.00) Thank you! ( % 0.00)
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2020/6
Original review: June , The representative Patricia, pass me to Brittany and she was so pleasant, I only ( % 36.94) an quote and she convinced me to buy coverage for my car, I'm usually, not that easily to sell products to but she was very professional and she helped me a lot ( % 22.94) Good job p&b ( % 70.00) Aloha ms Shella ( % 0.00) ( % 0.00)
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2020/6
Original review: June , Called into Carshield ( % 37.50) A rep answered the phone ( % 0.00) She was very polite and professional ( % 15.00) She answered my question and she didn't even have to transfer my call to anybody else ( % 0.00) She took it upon herself and answered my question for me ( % 0.00) I was very pleased ( % 65.00) ( % 0.00)
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2020/6
Original review: June , Nick was the representative who I dealt with on Sat May ( % 37.50) He was very helpful and gave me a couple of discounts I didn't have to ask for ( % 20.00) I had a terrific experience ( % 0.00) I would recommend CarShield to anyone!!! ( % 0.00)
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2020/6
Original review: June , They said my part was gonna reach the shop in two business days ( % 37.50) They still have not even gotta the confirmation number ( % 0.00) Today is Tuesday ( % 0.00) I need my car by Friday ( % 0.00) It takes hours to put this part ( % 0.00) This after American Car Shield told they found a better part when they have just paid AAMCO the money ( % 25.00) I would have my car today but they found someone cheaper and I’m still waiting on my SUV ( % 0.00) This is not good ( % -35.00) You have slowed down my process 'cause you're trying to save money ( % -15.56) That’s not right to a customer ( % -14.29) ( % 0.00)
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2020/6
Original review: June , I was very pleased I called ( % 51.25) I was really regretting that it took me so long to call ( % 7.50) I was absolutely shocked that it was so very affordable ( % -25.00) The experience was very pleasant and informative ( % 95.33) I think everyone should get this coverage ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) Car Shield is the way go people ( % 0.00) ( % 0.00)
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2020/6
Original review: June , Signing up for Car Shield ( % 37.50) The gentleman I talk to was very nice on the phone and very respectful and he answered all of my questions that I had ( % 71.50) I would recommend you guys to another person ( % 0.00) I will call you if anything changes or if I get another car ( % 0.00) ( % 0.00)
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2020/6
Original review: June , Recently started a warranty plan with CarShield but didn't have the mileage handy ( % 32.50) Called to update the mileage ( % 0.00) It was nice that I didn't have to wait to speak to someone because of this virus ( % 60.00) The rep ( % 0.00) answered right away and was very kind ( % 53.29) Thank you ( % 0.00) ( % 0.00)
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2020/6
Original review: June , Monthly payment ( % 37.50) The agent was very informative, helpful and attentive to my issue ( % 30.00) It was a very smooth transaction and it was done promptly with no issues ( % 52.00) I am happy to know Car Shield will call when there is a problem with my account and are willing to work with me to resolve it ( % 52.50) Thank you again for your kind service ( % 60.00) ( % 0.00)
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2020/6
Original review: June , I feel Car Shield is the best company ever ( % 68.75) I had coverage for my Dodge Journey ( % 0.00) My transmission died ( % 0.00) I called them ( % 0.00) They contacted me each day until car was fixed ( % 10.00) They were concerned that my car was done correctly and timely ( % 0.00) Once completed they called back to make sure I was satisfied ( % 33.33) I am thankful to them ( % 0.00) ( % 0.00)
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2020/6
Original review: June , Always good customer service with you guys no matter what ( % 53.75) The agent was very helpful due to the pandemic that's going on in our nation ( % 3.75) I can always call any time of the day and no one keeps me on hold ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , Had my time chain go out, Car Shield put me back on the road ( % 18.75) In a matter, of a Phone call to Car Shield ( % 0.00) They dealt, with my Local auto repair Guy and I'm back in my truck, and glad I've got Car Shield ( % 16.67) Thanks a lot ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , Very helpful, explained everything and took their time in doing so I would clearly understand ( % 22.50) Since I was honest with them about receiving a call from my employer this a ( % 60.00) m ( % 0.00) about the company I was working for was closing for good ( % 70.00) They explained the hardship program ( % 0.00) This gave me a good reason to take the coverage on my car ( % 70.00) This will help and could not pass up ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , Great experience with your service rep Michelle ( % 58.75) She was knowledgeable, courteous and very professional ( % 36.50) But, Unfortunately I am cancelling my policy because of a change in vehicles ( % -50.00) But I will be in touch with you in the near future ( % 5.00) Thanks ( % 20.00) Dennis ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , My experience with you was good ( % 53.75) Reason for cancel: sold the car ( % 0.00) Bought a Forte XE ( % 0.00) Won't need extra coverage for a few more years ( % 10.00) Thank you for your expertise and service ( % 0.00) Will be happy to recomend your service to all my friends ( % 80.00) WJZ Read full review ( % 35.00)
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POSITIVE 🙂
2020/6
Original review: June , Please tell the representative that first I spoke to & claimed that he couldn't find me in his database (no ** in New York) his exact words ( % 25.28) He wouldn't even give me a chance to speak ( % 0.00) I know he wasn't even looking cause I could hear the background noise which sounded like he was in the bathroom or the kitchen ( % 0.00) If he had simply asked me to hold a sec instead of lying ( % -5.00) It wouldn't be a problem ( % 0.00) I know we all humans but I don't appreciate what he did ( % 0.00) Besides that, having Car Shield is really truly peace of mind ( % 20.00) Thank you ( % 0.00) You are the best ( % 100.00) Great service ( % 80.00) Honesty is your key of successes ( % 0.00) Keep the good work ( % 70.00) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , Just sent a picture of the mileage of my car ( % 37.50) I have not been with the company very long to say much about it ( % 6.75) We are seniors and do not drive very much, so it took a while for us to get the mileage ( % 26.00) Also when covid- hit it was hard to get the numbers up there ( % -29.17) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , Had my A/C go out in my vehicle and took it to the dealer for repair ( % 37.50) After final cost of repair Car Shield pick up the bill ( % 0.00) In which I am most grateful ( % 50.00) Thank You very much Car Shield ( % 26.00) ( % 0.00) ( % 0.00) I am glad to be under your plan ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , Thanks for the services ( % 28.75) The savings were great ( % 80.00) Car Shield has been a very good investment ( % 91.00) The representative l talked with was quite helpful ( % 0.00) I recommend Car Shield to any and all who need a layer of protection pass their warranty ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , It is SATISFYING, would tell people about the experience ( % 43.75) Heard about it on TV and from people that I talk to ( % 0.00) I hope that it is all that as advertised ( % 0.00) I would be hurt if not like advertised ( % 0.00) Thank you very much ( % 26.00) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , A very nices company and good customer service ( % 42.50) I like the deal we have ( % 0.00) A I will let other people about it also and my daughter said she is going to call y’all also and y’all keep up the good work ( % 28.75) Thanks ( % 20.00) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , When I called I only asked about the coverage and the rep Steve did a great job and explained it to me ( % 39.17) So I’m giving it a try ( % 0.00) I just hope they stand by their word ( % 0.00) It would be great for seniors ( % 80.00) Thank you ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , My questions were answered and the coverage for my vehicle was explained ( % 37.50) Spoke with two customer Reps and was told that struts were not covered in my contract ( % 0.00) I would recommend Car Shield to friends and relatives ( % 0.00) I now understand my protection plan better ( % 50.00) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , Holding my payment for another couple of weeks ( % 37.50) I just had to tell the representative and that was it! She was understanding and I am so grateful ( % 0.00) I'm a satisfied customer, and as long as I have a vehicle, it will be covered by Car shield ( % 22.50) Please pass my thanks to the representative from me for her professionalism and care ( % 20.00) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , I was very pleased to have Carshield taking care of my vehicle and will use them again ( % 51.25) And recommend them to my family and friends ( % 0.00) I never had to use their service on this vehicle but was satisfied with the people I spoke with by telephone ( % 50.00) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , When I have called a few times I had to wait a long time to get anyone ( % 4.17) Additionally when the Hyundai representative the Service Manager called they had to wait minutes let me repeat minutes to talk to someone to find out if they will approve or not my repair ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , CarShield didn’t pay for any of my repairs and they keep stalling on my tow charge by needing to “review my address” ( % 37.50) CarShield has my address ( % 0.00) So they call me from a “private” phone number and asked me to call back but didn’t leave a call back number ( % 0.00) So when I just called the customer service number they had to refer me to another number ( % 0.00) They can keep the $ ( % 0.00) for the tow ( % 0.00) They probably weren’t going to cover the tow bill anyway ( % 0.00) All in all my repair cost $ ( % 0.00) and CarShield paid not one penny ( % 0.00) WHO DOES THAT? LOL ( % 80.00) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , I was going to cancel coverage, representative lowered my payment through June ( % 37.50) Hoping it stays as is at present time ( % 0.00) I am not working due to covid- and cannot afford the increase or even the original amount at the time of purchase ( % 12.50) I did not understand the increase payment to begin with ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , I called to get information on payment refusal so I originally wanted to cancel and now I will keep your service ( % 37.50) ( % 0.00) ( % 0.00) Customer service was great and I appreciate all he did for me ( % 80.00) ( % 0.00) Talking me about what was covered ( % 0.00) ( % 0.00) and explanation of coverage ( % 0.00) He's a keeper in my book ( % 0.00) Thank you for all you did in explanations of the coverage ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , I had recently gotten a new car last week but it has a lot of miles and no warranty, so when I saw the awesome commercials for Carshield I called right away to get coverage ( % 29.95) The representative was extremely helpful and got my coverage started right away for a great price to even on a budget! ( % 38.69)
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POSITIVE 🙂
2020/6
Original review: June , False advertising ( % -1.25) The firm does not honor its agreement ( % -20.00) I had to pay out of pocket on a auto repair, that I was lead to believe I was covered by CarShield ( % 0.00) To me in my experience is nothing more than a Fraud ( % 50.00) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , Very informative representative ( % 28.75) Give her my thanks ( % 20.00) I will let other know about CarShield customer service ( % -12.50) This is my first time using my policy so I will have to see see the whole process to see grade your overall system ( % 15.00) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , Very pleased with the rep & knowing my truck has great coverage I'll be the st to tell my family/friends about your business ( % 60.83) It's comfortable ( % 40.00) I even googled you guys ( % 0.00) It has your rating @ A+ ( % 0.00) I wanna say I APPRECIATE all you guys for all your Dedication ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , Talked to Customer Representative about receiving proof of my car coverage ( % 37.50) Was advised I would receive a copy of car contract via email ( % 0.00) Have not received any correspondence from CarShield verifying car coverage on my Hyundai Sonata, dr Sport vehicle ( % 0.00) Was treated very nicely by Customer Service Rept ( % 78.00) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , My customer service ( % 37.50) Representative whose name was Rick knew the answers to all of my questions which was great ( % 80.00) He was able to string together my ideas to give me some concrete answers which was exceptional ( % 43.89) Thanks for his listening and application skills! ( % 25.00)
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POSITIVE 🙂
2020/6
Original review: June , I've been trying to get help for over a month now ( % 37.50) I've taken my car to shops and you will not help ( % 0.00) Then today Shelby answered the phone ( % 0.00) Shelby is the best she helped more than anyone else has ( % 75.00) Thanks ( % 20.00) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , So far so good???? I was treated fairly so far ( % 31.87) We will see how American does when I bring the car to the Audi dealer on Jul ( % 0.00) I hope they cover mirror that someone broke off when I was in the store ( % 0.00) Mirror does not work anymore so it's really dangerous to drive the car ( % -60.00) So we will see if I keep giving you stars ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , When I tried to cancel my policy the lady was very rude, very unprofessional and didn't submit it and they still tried to bill me for it after I cancelled it days prior to the new billing cycle and also I had to call several times to get the same situation resolved ( % 4.59) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , I was calling to log into my account online ( % 37.50) My username and password were not working ( % 0.00) I need to have my password reset ( % 0.00) Customer service did an excellent job of assisting me ( % 100.00) I was able to reset my password and make it more personal to what I wanted ( % 33.33) Great job by customer service ( % 80.00) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , Shelonda was excellent ( % 68.75) Every question I had she answered promptly and courteously ( % 60.00) CarShield cannot ask for a better representative to their company ( % 50.00) I would highly recommend CarShield based solely on her ability to make me feel comfortable, knowledgeable and taken care of ( % 28.00) I have not used CarShield for a claims before but this process was made incredibly easy and I feel much more comfortable if I have to go through this process in the future ( % 33.33) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , I began thinking about how old our vehicle is and how we aren’t getting any younger and what would I do if my car stopped on us away from home ( % 15.83) I began seeing couples talking about the same thing on TV and saying what they were doing and how pleased they were with a company called CARSHIELD ( % 25.00) I called CarShield and it sounded just what we needed ( % 0.00) This salesman explained and got a price down we are trying to keep in force ( % -15.56) We’ve been so lucky but if we have a vehicle problem I have CarShield to protect me from going in debt to fix my problem and help keep me from having a breakdown ( % 33.33) Satisfied customer! Such a friendly down to earth company ( % 21.11) Give them a call and find out! Please ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , Car was having transmission issues and the check engine light was on ( % 38.75) Was able to get my transmission replaced and that check engine light, well it was a bad fuel pump that needed to be replaced, with CarShield I got everything taken car of ( % 6.67) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , Good job ( % 53.75) I appreciate everything that was done for me ( % 0.00) l have a older car and being able to get help for it is priceless ( % 55.56) I would like to thank CarShield for what you do for people ( % 0.00) So thank you and keep up the good work ( % 70.00) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , Transmission and rear end ( % 37.50) I was refused service at my first choice mechanic (Heritage Nissan) But customer found me a mechanic that agreed to fix my car (University Dodge Chrysler) ( % 25.00) Now I am required to wait until Monday to see if they will honor the part of the contract about the loaner car ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , I love CarShield because I watch the commercial on tv ( % 29.17) They are really polite ( % 20.00) The agents was really understanding when I talk other I like when the agents treat you with respect and courtesy ( % 3.75) And if the carshield have that kind of agents is my time to tell to all my FRIENDS ( % 60.00) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , Nevada Donald ( % 37.50) Well if you use a Chevolet you already it's not worth ** and the coverage doesn't cover much ( % 2.50) ( % 0.00) ( % 0.00) Still had to pay dollars for repair, very dissatisfied ( % 20.00) ( % 0.00) Could have just stayed with Protect My Car where I received much better service and more coverage ( % 50.00) ( % 0.00) So I will not be recommending to anyone unless you not looking for much of coverage ( % 20.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , I had inquired about a policy for my daughter’s vehicle and the policy was never cancelled and I had to remind you of the cancellation to be sure my request was carried out, which it was not ( % 43.75) So I had to rectify the issue ( % 0.00) My vehicle is the only vehicle on the account ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , Update the mileage reported ( % 37.50) Brittny was quite efficient and very pleasant and an excellent example of what a customer service representative should be ( % 97.67) One of, if not the best I have dealt with over the phone ( % 100.00) Give her a raise for she raises my opinion of your company and your choices in hiring talent ( % 0.00) Well done! ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , See above on the repair shop ( % 18.75) We have waited over a week to get a response from you all and the repair shop was frustrated so I called and got the fax number to submit the repair bill ( % -70.00) What else can I tell you ( % 0.00) John's Automotive shop, Shawnee, OK phone number -- ( % 50.00) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , Thank God no more worries and customer service is fantastic, with the new computer tech these days you never know what could happen and leave you stranded ( % 16.53) The high tech is so much more efficient and the way they drive these days and it’s great to know I’m covered and can let the impossible work to certified dealer equipment at a dealership who can handle the job ( % 19.83) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , I'm very pleased with the company so far ( % 37.50) Have not been with them long but so far so good ( % 25.00) My phone conversation have been great with the company ( % 80.00) I hope I can keep being happy ( % 80.00) I will be using the service very soon ( % 20.00) Hopefully its goes well ( % 0.00) Thank you ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , ( % 37.50) ( % 0.00) ( % 0.00) ( % 0.00) This employee is exceptional and you are minimizing her her contributions by making it mandatory that I write so many words ( % 58.33) Your survey is good and she is excellent ( % 85.00) Quit cheapening her outstanding work by demanding Lengthy dissertations ( % 50.00) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , It is going on weeks and I still didn’t receive any information regarding my car repair ( % 37.50) I have called the dealership and Car Shield Claims Adjuster and still no assistance ( % 0.00) Customer service representative was not helpful AT ALL ( % 0.00) CarShield only cares about customer service when they are trying to sell you the coverage and afterwards you get no assistance ( % 0.00) ( % 0.00)
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2020/6
Original review: June , I filed claim almost two weeks ago and where my car is being fix needed a adjuster to call ( % 37.50) There had been NO calls at all for two weeks in ( % 0.00) About to call an attorney because I'm paying for service you are not providing ( % 0.00) ( % 0.00)
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2020/6
Original review: June , When I went to my appointment at the Brunswick Chrysler Dodge they didn't have a appointment time for me and I would have to wait for them to put ( % 37.50) They said that when call CarShield phone number that they get no answer and that you don't like paying for services required to fix my Dodge Journey ( % 0.00) So I am not satisfied with what I am hearing ( % -25.00) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , Fortunately I have not had to use the coverage for my vehicle ( % 38.75) However, when contacting Car Shield to discuss transferring the contract to the individual who is buying my car, Brian, customer service rep was professional and provided excellent service ( % 36.67) I would recommend Car Shield to others ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , Took car in on Wednesday ( % 37.50) Carshield wanted to send an investigator the following day ( % 0.00) The investigator finally showed late Friday ( % -15.00) Carshield was to send parts Monday but they showed up Tuesday ( % 0.00) The car is repaired but I don't have it because Carshield has not paid their portion ( % 0.00) Next time I want a rental ( % 0.00) May be cost of a car would motive your company ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , Updated on //: So I submitted a claim on // for repair of my vehicle's A/C condenser ( % 37.50) My repair facility has been in contact with the adjuster who was attached to my claim but they were disconnected ( % 0.00) She (repair facility) tried to call back to reach them and was on hold for over minutes ( % 0.00) She reached out to me and I tried to call as well and I was on hold for literally hours and minutes ( % 0.00) Now I will say I have been able to speak to customer service who stated they cannot give me the adjuster's info as they are with American Auto Shield ( % 25.00) I was told my repair facility just has to call back and they will be forwarded to the adjuster ( % 0.00) Problem is, they are busy and have other customers so the repair shop cannot sit on hold for long periods of time ( % -2.50) I don't see why the adjuster can't just call the repair shop considering they have their info ( % 0.00) I have not been contacted about anything regarding my claim and it's been over a month ( % 0.00) I have been paying my monthly membership but have yet to receive service ( % 0.00) Unacceptable ( % 0.00) There should be some form of follow up with the customer considering I am the one paying for a service ( % 0.00) There have been - degree days as of late and I am riding around with no A/C in my vehicle for over a month ( % -30.00) Highly upsetting and I need my vehicle repaired ( % 16.00) Original Review: I submitted a claim back on // and I have yet to hear anything from anyone about my claim ( % 18.75) I've spoken with Carshield's customer service who informed me my claim was accepted by an adjuster but there was no way to contact the adjuster about the progress ( % 0.00) Isn't the adjuster supposed to contact me? It has been almost a week and my car needs to be repaired ( % 0.00) I called claims directly and was on hold for OVER hours! That's unacceptable ( % 12.50) Read full review ( % 35.00)
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POSITIVE 🙂
2020/6
Original review: June , I haven't had to use it The person that I spoke with when I ordered Car Shield was very informative Explained everything to me ( % 28.75) Ask if I had ant questions but he explained things so good at the end of our conversation I understood everything ( % 70.00) ( % 0.00)
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2020/6
Original review: June , I must say no matter what questions I may have, I am always helped within a short amount of time ( % 18.75) This company actually works ( % 0.00) They also covered my back up camera on my Nissan Altima ( % 0.00) I would indeed recommend them to everyone ( % 0.00) ( % 0.00)
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2020/6
Original review: June , CarShield provided professional and prompt service to my auto service provider ( % 23.75) Their claims process is timely and efficient ( % 0.00) The automobile parts were received the next day to repair my vehicle ( % 0.00) The deductible for my plan is very low in comparison to the actual cost for my vehicle repairs ( % 0.00) ( % 0.00)
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2020/6
Original review: June , When the repair shop tried to call you they were on hold for a long time, eventually they gave up and left a message to be called back ( % 8.13) It took a few hours to be called back ( % -10.00) After that everything went great ( % 80.00) ( % 0.00)
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2020/6
Original review: June , I have been trying to get information on a claim I made and was told on / that someone would call me on / ( % 37.50) No one called ( % 0.00) When called the number turns out it was closed Saturdays ( % -10.00) I called / and was placed on hold for min before I was placed in queue in the CS side ( % 0.00) The line picked up but no one said anything even after I said "hello, hello" ( % 0.00) Then the line hung up ( % 0.00) I was at work and could not call back again ( % 0.00) I have been trying to get a decision on a claim I made ( % 0.00) ( % 0.00)
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2020/6
Original review: June , My experience was good with Customer Service ( % 53.75) I felt that I received a good price ( % 70.00) The sales representative really went above to get me the price that I requested ( % 10.00) The only thing that I have not received is a document showing what all is covered by this plan ( % 0.00) I am glad that I have the coverage ( % 50.00) It gives me a peace of mind ( % 0.00) Thank You ( % 0.00) Sheila Read full review ( % 35.00)
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2020/6
Original review: June , Concerning Account Status ( % 37.50) Agent very attentive, concerned, congenial, knowledgeable and thorough ( % 52.00) Assisted me with eagerness and patience ( % 0.00) My concerns were alleviated swiftly and thoroughly ( % 50.00) Really appreciated being treated as if I was important as a customer ( % 30.00) It was a great feeling from Jessica ( % 80.00) Every concern I had about my account was put to rest by this very skilled representative with OUTSTANDING people skills ( % 57.50) Very impressive indeed ( % 100.00) I'm a Carshield Customer for Good! ( % 87.50)
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2020/6
Original review: June , Trying to file a claim with the claim people & was on hold for minutes ( % 37.50) Had to get call back ( % 0.00) I have not heard back from them yet hope to hear from them soon ( % 0.00) Thanks for the opportunity to work with you ( % 20.00) ( % 0.00)
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2020/6
Original review: June , Just wanted to see if I was covered for an oil change and she told me where to go on the app for my rewards and discounts ( % 37.50) She also guided me through the app to see what rewards and discounts I could ( % 0.00) ( % 0.00)
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2020/6
Original review: June , Dead battery ( % 8.75) I called for help and in minutes I was on my way ( % 0.00) This incident was the only one I ever submitted ( % 0.00) All my other visits to the Cadillac dealer were for routine maintenance like oil changes and I recently had the transmission fluid and filter replaced ( % -4.17) ( % 0.00)
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2020/6
Original review: June , CarShield adjusters recommend parts that are not correct for my ' MB RCDI ( % 37.50) Also the time quotes for labor repair are significantly less than the actual time required to properly diagnose, remove failed part and reinstall the warranty approved new part ( % -10.61) These deficiencies result in additional expenses above and beyond the required deductible that I am required to pay ( % 0.00) Any assistance with this matter would be greatly appreciated ( % 20.00) ( % 0.00)
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2020/6
Original review: June , Replacing a cracked radiotor in a Hyundai Elantra ( % 37.50) When dealing with the authorization procedure, the person I was speaking with, went to the trouble of telling me that I was being ripped off ( % -20.00) I told him, I have been coming to this repair shop for over years, and they have been nothing but good to me, and all they were trying to do was give me a lifetime warranty, which in the long run would have been a lot cheaper for me, because the radiator would have cost me nothing when the plastic radiators crack or go bad ( % -1.67) He was rude, and abrupt, and never did say how much Carshield would cover of the lifetime warranty radiator, which I would pay the difference ( % -7.50) The whole experience was quite irritating, since it was my first time, and the whole order would have been easier to understand if this individual would have been nicer ( % 5.00) What accepted was a month/, mile warranty radiator, and since I paid the $ deductible, the whole order cost Carshield only $ ( % 10.00) ! Being the first time I used it, it was not a good representation of what I have seen on your T ( % -5.00) V ( % 0.00) ads!! Read full review ( % 35.00)
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2020/6
Original review: June , My car was suppose to be fixed on the ( % 23.75) It was was a covered part ( % 0.00) My repair person Brian ** from Burns Auto spent hour trying to get it oked by person who gives go ahead ( % -10.00) WELL THEY NEVER CALLED HIM BACK SO I COULD NOT GET IT FIXED until the next day 'cause they never called him back with the ok ( % 12.00) Not fair ( % -35.00) I had to go without my car for days 'cause of you all ( % 0.00) You owe us and our repair man a big apology ( % 0.00) This was uncalled for ( % 0.00) Very upset how this was handled ( % 20.00) The person who handled this should be told how to do their job ( % 0.00) ( % 0.00)
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2020/6
Original review: June , I had mis-quoted my mileage and had to correct it ( % 37.50) Not that I wanted to admit that I made an error ( % 0.00) The Customer Service rep was very friendly, polite, and actually had a very good sense of humor ( % 46.58) Everyone I have spoken to has been extremely kind and polite! ( % 75.00)
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2020/6
Original review: June , Had problems with the alternator, car wouldn’t start! I called Car Shield and they went to work to get my car towed and help the mechanic every step of the way! It was A quick process! I didn’t have to wait for payment! ( % 55.34)
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2020/6
Original review: June , I had some questions that made me feel like I wanted to cancel my account, but the agent helped me to make comparisons to other companies out there, and to explain the benefits that I would be receiving ( % 12.50) In the end, I decided to stay with CarShield ( % 0.00) She also ordered a copy of contract that I never received ( % 0.00) Thank you Crystal ( % 0.00) ( % 0.00)
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2020/6
Original review: June , My experience with your service person was very good and he was very helpful ( % 49.50) All of my questions were handled in a professional manner and all of my questions were answered in a way that I could understand them ( % 10.00) I would not hesitate to call again ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , Car Shield was polite and caring and Carla (maybe spelling that wrong) took the time to engage in conversation to show us she was listening ( % -6.25) She got the job done as we requested as far as we know right now ( % 19.29) Totally satisfied with her performance ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , I was told it covered my engine ( % 37.50) And other major part but when I move forward to deal ship they said it was only covered inside of engine cost $ ( % -2.08) Customer service did not explain the whole detail ( % 20.00) And I had pay for the deductible $ ( % 0.00) I think it a RIP off ( % 0.00) ( % 0.00) don't pay electric parts ( % 0.00) I want my money back so I can start looking for another warranty ( % 0.00) From now on I will read between lines ( % 0.00) Whoever heard you only cover inside of engine ( % 0.00) All cars are made now with electric part and should be covered ( % 0.00) So very disappoint ( % 20.00) If they not going help me getting my car fix I need my refund back so I can get fix ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , Its was very good and fast ( % 49.50) Called me back ( % 0.00) I would use you for all my cars and truck needs and tell people about you and very responsive about thing ( % 20.00) Keep up the good work ( % 70.00) I will stay in touch with you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , When I called because my car dealership wasn’t able to get anyone because of a long wait time yesterday I reached out myself this morning as a result and the help of your staff I was able to get the dealership in contact with the claims agent and my issue was handled ( % 33.13) So once again Thank You ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , I have to give Carshield a ???? because they were very helpful and explained the warranty to me to where I understood completely what I was getting and what it would cover ( % 22.50) They were very professional and kept asking if I didn't understand anything and asking if I understood what I was getting ( % 13.00) Overall a very satisfying experience ( % 32.50) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , Even though corona virus and extremist thrashing the streets you can count on CarShield to still take care of business and that’s what matters most ( % 43.75) Thank you CarShield ( % 0.00) You guys are the best warranty ( % 100.00) Affordable and reasonable coverage ( % 20.00) I wouldn’t change or consider anyone else ( % 0.00) I’m satisfied with my plan and is enough if not more than what I hoped for considering the year, make and model of the car ( % 8.33) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , Made sure I would be covered for the hourly rate ( % 43.75) The GMC dealership was going to charge of $ an hour plus diagnostics ( % 0.00) I was advised, with the coverage I bought, the policy would cover whatever the dealership charged ( % 0.00) ( % 0.00) The agent was fast and more than willing to help me get my answer ( % 31.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , They are just a great thing to have when your car need major work done ( % 41.25) Great on customer service! Help you with getting home when you leave your car, rental is free until you get your car repaired ( % 70.00) Thank you so much ( % 20.00) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , I have a BMW I with only , miles and days ago my Water Pump started leaking ( % 18.75) So I took to my auto Mechanic and he said I needed a water pump ( % 0.00) He tried calling in my claim to Car Shield and he called me back and said you need to call Claims because I dont have time to stay on the phone for min ( % 0.00) with other customers ( % -12.50) I went to the shop today and called claims myself ( % 0.00) It took min ( % 0.00) for them to answer and when I handed the mechanic the phone it took min ( % 0.00) for them to approve the Water Pump ( % 0.00) They then still left me with a bill of ( % 0.00) that I have to pay ( % 0.00) The shop does not want to fix anything else for me as long as I have that Warranty ( % -5.00) ( % 0.00)
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POSITIVE 🙂
2020/6
Original review: June , I brought my Jeep to dealer to get fixed ( % 23.75) It was fixed ( % 10.00) I paid $ ( % 0.00) deductible! I was excited how cheap and easy it was! Never experience something so wonderful as this warranty company! I would recomend it to anyone! ( % 57.92)
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POSITIVE 🙂
2020/6
Original review: June , Rebate of coverage ( % 37.50) I called and asked if Carshield had a program to help customers like me that are home and not using his car ( % 0.00) The customer representative told me that yes, I can skip May payment and continue payment on June while car coverage will be the same ( % 0.00) Now I found out that representative misrepresent the CarShield company and I owed them for two months ( % 0.00) So there was no help while we're in house and not using the car ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/5
Original review: May , The rep who helped me was very cordial and quick to fulfill my request ( % 30.28) Unfortunately due to me losing my job I am unable to fulfill the payments, and my past repair issues were not met with satisfaction therefore I'd rather not pay for a service I feel I do not need ( % -29.17) ( % 0.00)
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POSITIVE 🙂
2020/5
Original review: May , A/C problems on my Ford Edge ( % 37.50) They worked well with my repair service & I got my vehicle back quickly ( % 16.67) I did call before I took it in & that helped to save time to get my vehicle repaired more quickly ( % 41.67) I would highly recommend your company ( % 16.00) I hope I don’t have to use you again but if I do I now know how easy it is ( % 43.33) Thank you! ( % 0.00)
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POSITIVE 🙂
2020/5
Original review: May , I like the unlimited coverage as I plan on keeping my vehicle for a long time ( % 16.25) I’m definitely telling friends and family and if I can cancel coverage on my other car that I have with another company I’ll use Car Shield for it too ( % -6.25) ( % 0.00)
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POSITIVE 🙂
2020/5
Original review: May , Overall outstanding service ( % 29.17) Very knowledgeable in the field ( % 20.00) Also I would like to thank CarShield and its representative for making me feel apart of the team ( % 0.00) I have now put stress aside knowing that my car is in safe hands ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/5
Original review: May , Very pleased with the representative ( % 51.25) She was very knowledgeable of CarShield ( % 20.00) I never felt pressured to purchase the contract ( % 0.00) The agent gave me peace of mind about the choice I was making a purchase with CarShield for my vehicle ( % 0.00) I am planning on adding my other vehicle l, depending on the payment in the next week or two ( % -6.25) ( % 0.00)
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POSITIVE 🙂
2020/5
Original review: May , Vary Friendly answer and Quick Service ( % 36.11) Soon as repair my car body ( % 0.00) I will call her again to make claim ( % 0.00) Thanks ( % 20.00) I will recommend CarShield to my friends and to my family members ( % 0.00) And also to all the Church members ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/5
Original review: May , Very good ( % 64.25) I have given every question a rating of ( % 0.00) I just recently signed the contract ( % 0.00) I have no idea about the service you provide of yet but I will try it and can give you a better description of how it works and how pleased I am with CarShield ( % 50.00) ( % 0.00)
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POSITIVE 🙂
2020/5
Original review: May , EXCELLENT across the board ( % 68.75) % necessary to have coverage especially on high end vehicles ( % 16.00) So many people own them but once something major happens it's a wrap ( % 38.75) ( % 0.00) ( % 0.00) you're stuck with a car and payment ( % 0.00) A vehicle that you cant drive ( % 0.00) My wife and I are pleased ( % 50.00) ( % 0.00)
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POSITIVE 🙂
2020/5
Original review: May , Hello ( % 37.50) Matt ** was very polite and knew the product very well and took the time to explain all of our questions ( % 20.00) We would recommend your company to our friends and family ( % 0.00) We appreciate the time and patience he had to work with us ( % 0.00) Stay safe ( % 50.00) ( % 0.00)
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POSITIVE 🙂
2020/5
Original review: May , Lost my debit card ( % 37.50) Had to get another card, Car Shield called me and I responded giving them a new number ( % 13.64) I appreciate them being concerned enough to let me know there was a problem so I immediately resolved it ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/5
Original review: May , The people at CarShield are very helpful, they actually take the time to explain everything to you ( % 19.17) They are very friendly and nice, it's like they actually care ( % 36.25) All in all they are great people!!! Luckily I haven't had to use their services yet, but I'm sure they will be there if and when I ever need them ( % 61.11) Great Job!!! ( % 100.00)
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POSITIVE 🙂
2020/5
Original review: May , Rep was very helpful!!!! She checked every aspect of my billing issues ( % 43.16) She was more concerned with my billing problems than anything else ( % 50.00) There were two different billing issues and two different dates involved ( % 0.00) She was able to resolve both, ( % 50.00) ( % 0.00)
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POSITIVE 🙂
2020/5
Original review: May , When I called customer service to ask if the air conditioner was covered under my Car Shield the rep was very polite and helpful ( % 28.75) Thank you for great customer service ( % 80.00) I am so happy my daughter recommended Car Shield to me ( % 80.00) ( % 0.00)
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POSITIVE 🙂
2020/5
Original review: May , We had our debit card hacked so we had to change it and was checking to see if you had the right number which you had ( % 33.04) You very courteous and caring ( % 78.00) Thank you ( % 0.00) In fact we have to take my car in and have the air conditioner looked at ( % 0.00) It is leaking somewhere ( % 0.00) ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/5
Original review: May , They sell you a bumper to bumper warranty with $ deductible ( % 37.50) My truck broke down they requested the mechanic to do all of these tests on the vehicle and whatever test done they would order more ( % 17.22) Three weeks later my vehicle is not fixed and I now have a billI’ve almost $ ( % -2.50) I have spent hours upon hours calling and waiting on hold for over an hour ( % -10.00) Then I tell my story to that customer service representative only be told they cannot help me and that I need to be transferred ( % 0.00) Then somehow I automatically get disconnected ( % 0.00) Have requested several calls to the manager with no response ( % 0.00) Do not purchase this warranty ( % 0.00) It is it scam ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/5
Original review: May , In the beginning, I thought this was one of the best experiences ever! The customer service rep was friendly, and seemed to know the product well ( % 58.33) We gave her all the necessary information and paid for the warranty for six months in advance ( % 0.00) That was in October , (the warranty does not go into effect until days after the policy has been paid for) ( % 0.00) We did not need to use the warranty until February ( % 0.00) This is when everything went downhill! When my mechanic called to obtain the necessary information, he was told we did not have an active policy due to non-payment!! Of course this was the furthest from the truth, and outright defamatory! Even if it had been true, this is not something you should share with my mechanic! To simply say it was inactive was enough! After wasting an entire day (whereas my vehicle should have been on its way to being repaired), but instead wasted going back and forth with these shenanigans! After my consistent digging along with the help of my mechanic they finally figured out that our policy had not yet even been activated!! The CSR didn't bother to give me a detailed explanation, even after I insisted; I was told it was more of an in-house situation that would be beyond my understating! That's when it happened; the classic bait-and-switch!! After being told I was eligible for the top rated warranty which is referred to as their Diamond package, after they found out the details of my repairs, suddenly I no longer had the Diamond package and was forcibly and unknowingly placed into the package beneath! However, the Diamond package had already been paid for! I was told that once the mileage was punched in, (after the policy was finally activated), my mileage was not conducive with the requirements to be eligible for the Diamond package! Therefore they literally only fixed HALF of the repair issues my vehicle required! I proceeded to try to get answers to the situation, but I was consistently met with non-cooperation! It has taken from February until now; May , and the situation has yet to be resolved! We simply wanted them to complete the repairs, and honor the original Diamond package ( % 13.74) ( % 0.00) our requests were denied! Our attorney is currently involved ( % 0.00) Which we feel was completely unnecessary, as our requests were very simple; say what you mean, and mean what you say-Stand on your product!As far as the commercial goes; whereas your engine light comes on-you call a tow truck, and get your car fixed ( % -5.31) ( % 0.00) lickety split! ( % 0.00) ( % 0.00) Is a complete falsity! You don't even get the rental until it is discussed and approved by an adjuster ( % 12.50) ( % 0.00) ( % 0.00) And then THAT is ONLY contingent upon how long your car will be in the shop for said repairs! IN SUMMARY: DON'T BELIEVE THE HYPE! Signed,~ Very Dissatisfied Customers Read full review ( % 7.44)
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POSITIVE 🙂
2020/5
Original review: May , Would give stars but just got the policy ( % 37.50) I've heard that it's the best protection for my vehicle ( % 100.00) The customer service was very helpful to me to get the policy started ( % 20.00) I was recommended by my fiance ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/5
Original review: May , Great Customer Service ( % 58.75) Knowledgeable of how the company could help lower my premium ( % 0.00) I appreciated all the help with my policy and informing me about when my husband needs to make sure his policy doesn't expire ( % 35.00) Thanks for all the help with my policy and my husband's policy ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/5
Original review: May , Was totally misled when purchasing account ( % 18.75) Does nothing to help ( % 0.00) The repairs I need are not covered and my car is stuck in the shop because I can't afford the diagnostics test!!! Carsheid has taken my money in the middle of a pandemic and THEN caused me to be in debt because of their LIES!!! ( % 0.00)
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POSITIVE 🙂
2020/5
Original review: May , Chevrolet Tahoe ( % 37.50) I just want that added Protection security peace of mind that I won't have to worry about a broke down vehicle or be without my vehicle because I depend on it for work for my children, for my fiance and for just plain old Recreation so my vehicle is important to me so if it were to break Carshield would be my go to ( % 3.25) ( % 0.00)
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POSITIVE 🙂
2020/5
Original review: May , Window regulator ( % 37.50) We were told the part would be sent by Car Shield to our shop the next day and our car would be out of service that night only ( % 0.00) However the order was never placed and even after several calls nobody truly checked on it and we didn't get our car back until days later ( % 0.00) The part that was "ordered" never showed up ( % 0.00) Our shop sourced one and worked out the price with Car Shield ( % 0.00) I am satisfied that it was repaired, cost only my deductible and the work is top notch ( % 33.33) I'm disappointed that the communication wasn't very good and that we were not offered a rental car ( % 8.00) ( % 0.00)
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POSITIVE 🙂
2020/5
Original review: May , CarShield is the very best that I have experienced yet ( % 72.50) I will recommend any of my associates to carshield and the customer service is very understanding and help you with your situation immediately ( % 20.00) Thanks to carshield I have no further search for any other call warranty ( % 2.50) ( % 0.00)
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POSITIVE 🙂
2020/5
Original review: May , Quick and easy service working with CarShield, one call that's all it took ( % 38.06) No issues ( % 0.00) During Covid- I thought about cutting my CarShield due to cost but I am so glad I didn't, Air Condition went out in + degree heat so, resolved now ( % -7.50) Thank you CarShield ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/5
Original review: May , When my transmission went out on my Explorer I had only been a customer for or months ( % 18.75) Although it took a couple weeks to cut through the red tape, CarShield paid the bill ( % 0.00) Nearly $ ( % 10.00) I am so grateful that I went with these guys ( % 0.00) I highly recommend! ( % 20.00)
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POSITIVE 🙂
2020/5
Original review: May , For some reason my payment that was already set-up would not go through ( % 37.50) I returned the call to CarShield Customer Service and the assistant was so kind and courteous helping me ( % 60.00) During the call I recalled that I had recently replaced my debit card ( % 0.00) He put the card through again and it went through with no problems ( % 0.00) I hate late payments, and as a result of customer service's prompt actions I did not have a late payment ( % -46.67) Thank you so much! John ( % 25.00)
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POSITIVE 🙂
2020/5
Original review: May , The transmission went out on my x Chevrolet Silverado pick up truck ( % 37.50) I went to the Chevrolet dealership that I bought it from ( % 0.00) I reported my problem and paid my deductible ( % 0.00) Carshield kept their word and fixed it ( % 10.00) Thank you very much carshield! I have already recommended you all to a couple of friends ( % 32.50) ( % 0.00)
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POSITIVE 🙂
2020/5
Original review: May , Took my car in to be fix AC, at am on this Friday May , ( % 37.50) Waited all day for approval for repair ( % 0.00) Waited at Dealership till noon ( % 0.00) Finally found a ride home ( % 0.00) Just to find out that I will be without my car till Monday and did not get a rental car to used ( % 0.00) Now got to find a way to get my daughter to work without a car ( % 0.00) ( % 0.00) ( % 0.00) That's the only reason they don't get more stars ( % 25.00) ( % 0.00)
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POSITIVE 🙂
2020/5
Original review: May , Repair of Cad SRX - This was a very good experience ( % 64.25) I have not driven the car yet, will pick it up on Monday ( % 0.00) It appears as if the dealer who did the work was very happy with Car Shield ( % 100.00) I would recommend car shield to a friend ( % 0.00) Ralph Read full review ( % 35.00)
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POSITIVE 🙂
2020/5
Original review: May , Excellent service and great discounts! We are pleased with previous rating and once again very pleased with Shelby ( % 55.97) Very professional and knowledgeable ( % 13.00) Her patience and attitude was very noticeable ( % 20.00) She was very convincing ( % 65.00) Look forward to our savings and our vehicle protection ( % 0.00) We feel that CarShield will take care of our future issues and problems ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/5
Original review: May , Updated on //: // CarShield emphasizes it's no hassle policy of covering repairs as long as you don't wait till you have mechanical problems before you accept their contract and pay their premiums ( % 16.25) Which is what sold me on their coverage, only to find out from multiple customers and from at least three different mechanics ( % -7.50) That once you put in a claim there is fine print that their coverage can be denied if at any time since the vehicle was new off the lot, (not from when you became the owner) it was neglected, CarShield can walk away from their promise to repair it ( % 27.65) Even if many of the same make and models have the same well known troubled repair problems nationwide ( % 0.00) I ( % 0.00) E ( % 0.00) Hypothetically the timing chain guides wear and cause engine damage on an Range Rovers you purchased in , in you add CarShield ( % 0.00) CarShield deducts that somewhere between new off the lot and the proper amount of oil changes weren't completed, CarShield can walk away from you ( % 6.82) I didn't hear that emphasized when I bought their coverage ( % 0.00) You buy a house and insurance in , in a previous owner installed a incorrect washing machine hose it bursts in ( % -16.67) You've paid your premiums and your Insurance ( % 0.00) The Company has accepted your money ( % 0.00) Your insurance company walks away from you, it's in the fine print any previous neglect or improper installation and CarShield is not etc ( % 12.50) etc etc ( % 0.00) I believe they can do better than that ( % 50.00) ???Original review: On // I was informed by my repair shop that a timing belt job was not being paid due to engine sludge present ( % 8.33) When Carshield took my payment they knew they were covering a Range Rover which comes with some engine sludge ( % 0.00) Since then I've spoken to several customers of carshield just to hear the same dissatisfaction upon presenting a claim ( % 0.00) Read full review ( % 35.00)
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POSITIVE 🙂
2020/5
Original review: May , The Customer Division of CarShield is outstanding ( % 43.75) However, and depending on your car's mileage ( % 0.00) They have a policy that's referred to as "like in kind" ( % 60.00) My car has , miles on it and they wanted to put a rear differential in with a , on it ( % 0.00) I get that, but more economical for me to save money and pay for my own repairs ( % 46.67) It's understood that I will never get the best parts for my car ( % 100.00) ( % 0.00)
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POSITIVE 🙂
2020/5
Original review: May , Air conditioning won't cool ( % 36.25) Tried putting freon twice and still didn't cool ( % 35.00) So after Carshield approved the order ( % 0.00) It was covered ( % 0.00) And they also paid for car rental ( % 0.00) After a little setback everything worked out really good ( % 25.62) Thank you Carshield ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/5
Original review: May , My AC was not giving out cool air on passenger side and the driver side was not very cool either ( % 19.68) That was the only thing I was concerned about ( % 0.00) I call CarShield and report that I will take my car to the Mercedes Benz dealer ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/5
Original review: May , Bounced around a little before I got the information ( % 9.38) I already wrote a detailed description ( % 40.00) The first customer service personnel sent me to MEPCO but they sent me back to Cody at the main CarShield number and he said that is who should be contacted to give my new credit card number for Autopay so that's what I will do ( % 13.83) ( % 0.00)
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POSITIVE 🙂
2020/5
Original review: May , A/C Condenser Failure ( % 2.92) As I stated in my initial review, "your customer resolution person, Shay did an outstanding job ( % 25.00) " He worked with me and the Chevy Dealership service person (Bob) to ensure my problem was being resolved ( % 0.00) They spoke very highly of Shay's diligence in working with the dealership, which was a first ( % 22.90) Per the dealer service advisor (Bob) the "extended warranty" company doesn't usually get that involved with the dealership, but Shay did ( % -25.00) Shay ( % 0.00)
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2020/5
Original review: May , Was called by your company to adjust my payment method and asked to speak to customer service ( % 37.50) Was transferred and hung up on ( % 0.00) Called back and they never answered ( % 0.00) I was never called back and tried calling several times before giving up ( % 0.00) ( % 0.00)
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2020/5
Original review: May , It was a very positive experience ( % 33.52) The rep was very helpful and resolved my issue ( % 20.00) Anytime I have called them it has been a pleasure no matter who I talk with ( % 0.00) They allow me to explain my issues, they listen to all my concerns before letting me go, they always ask is there anything else they can do before ending phone call and they always put you in the right directions ( % 28.57) ( % 0.00)
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2020/5
Original review: May , Representative was very friendly and helpful ( % 43.13) would definitely recommend to other people ( % -6.25) There was no long wait to get representative ( % 2.50) And he gave me a lot of information on my policy ( % 0.00) ( % 0.00) I will definitely give CarShield star ( % 0.00) Continue the good work ( % 70.00) ( % 0.00)
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POSITIVE 🙂
2020/5
Original review: May , The representatives were very helpful and professional ( % 22.50) They helped me every step of the way ( % 0.00) They were kind and courteous ( % 60.00) They answer all my questions with clarity ( % 0.00) They helped me connect with the right Department ( % 28.57) Each representative was very professional ( % 13.00) ( % 0.00)
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POSITIVE 🙂
2020/5
Original review: May , I definitely recommend Car Shield to others ( % 18.75) I am very satisfied ( % 65.00) Customer service has been polite, knowledgeable and willing to help ( % 25.00) I have contacted customer service for information ( % 0.00) As of now I have not had the need to file a claim and use Car Shield protection ( % 0.00) I feel confident it will be a good experience ( % 60.00) ( % 0.00)
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2020/5
Original review: May , Why does Car Shield not pay any part toward a Ford brand alternator? The generic alternator, which Car Shield approved, has a month warranty ( % 18.75) Ford brand has a year warranty ( % 0.00) Iss Car Shield that cheap? The Ford part would cost $ ( % 40.00) more if I pad for it myself, but it would be worth it because I get more from it ( % 43.33) I will really think about Car Shield when I get my next car ( % 10.00) ( % 0.00)
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2020/5
Original review: May , After talking this over with my children they felt I did not need this insurance ( % 37.50) Thank you all for the time and kindness you showed me in our telephone conversation ( % 0.00) This truck has lasted for the last years, And my children think it will continue to last until I die ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/5
Original review: May , Hunter, my first call was very patient with my many questions ( % 33.13) Veronica, my second call was very informative and helpful with my concerns ( % 10.00) My vehicle is now covered and I can rest at ease and actually not worry about the next part going bad ( % -23.33) ( % 0.00)
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2020/5
Original review: May , Questions regarding current coverage on vehicle and adding new coverage ( % 17.05) Was able to talk to representative and get a plan that is best suited for my vehicle ( % 75.00) Representative was most helpful and very knowledgeable ( % 35.00) He was able to answer all of our questions ( % 50.00) ( % 0.00)
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2020/5
Original review: May , Two days after payment due date Payment made ( % 12.50) Car Shield representative very professional and personable ( % 13.00) She was neither pushy, or arrogant to me in any manner ( % 0.00) I would truly refer anyone to become a member of Car Shield ( % 0.00) Again, thanks for your understanding ( % 20.00) ( % 0.00)
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2020/5
Original review: May , Agents helpful in addressing issues ( % 37.50) Peace of mind knowing I had coverage on my vehicle ( % 0.00) Never made a claim but will be back when factory warranties expire ( % 0.00) Nice to know there is a service out there that will help and perform as they say ( % 60.00) Auto mechanics had nothing but excellent reviews for Car Shield ( % 100.00) No problems working with this company ( % 0.00) Thanks for providing this service ( % 20.00) Will recommended to whoever's is looking ( % 0.00) ( % 0.00)
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2020/5
Original review: May , My experience with CarShield today was above what I expected ( % 9.17) It was so easy to set up my car protection service agreement ( % 43.33) The attendant was quick and to the point, did not waste my time with useless information ( % 3.33) The information was clear and concise and the entire process only took about minutes to complete ( % 6.00) I will surely recommend CarShield to any family and friends who are interested in your kind of service ( % 45.00) ( % 0.00)
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2020/5
Original review: May , Called for info ( % 37.50) Scott was most helpful ( % 50.00) After explaining everything re: coverage found I already had coverage in place which I did not realize as I had no paperwork available to this fact ( % 40.00) ( % 0.00) He is a credit to your company! I will highly recommend your company to friends and family ( % 16.00) ( % 0.00)
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2020/5
Original review: May , I've no guideline to the agents that I spoke to ( % 37.50) I've built a trust in them because they answer all my question that I've ask ( % 0.00) I could not desire better! Thank you Car Shield ( % 62.50) I would you that I would recommend all my friends and family hoping they're going to take my advise ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/5
Original review: May , My experience in this it was very good ( % 64.25) I like this insurance and I would recommend it to some friends, And family as well and church members too, This is my first experience with this issue in my car so we really love it and we will thank you for everything as well Pep Boys did the a great job ( % 51.67) ( % 0.00)
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2020/5
Original review: May , Nice, quick job today ( % 43.61) Made my payment today, call was handle quickly and efficiently ( % 33.33) Thank you for taking care of me and getting the job done ( % 0.00) There was no holds and no pressure ( % 0.00) Keep up the good work ( % 70.00) Reason for call was taken care of ( % 0.00) ( % 0.00)
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2020/5
Original review: May , Customer service ( % 37.50) I was pleased that I was taken care of! By your staff, she was very helpful! I need to find out what garage I can take my automobile to! I got the information that I required and all is good, now! ( % 60.42)
consumeraffairs
POSITIVE 🙂
2020/5
Original review: May , When speaking with representative our conversation was great and precise ( % 52.50) She explained everything clearly and provided understanding ( % 10.00) Answered all questions and gave me a chance to ask all questions for my benefit ( % 0.00) She made sure I had the chance to understand my policy and when I can use them for my ( % 50.00) ( % 0.00)
consumeraffairs
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2020/5
Original review: May , Representative was very efficient and friendly ( % 31.67) She took care of me very fast ( % 26.00) She understood the urgency of the problem and quickly worked to help me, thanks to her for making me feel assured of her resolving the situation ( % 26.67) I was a little uneasy about calling to change my payment because it is the day today it is schedule to be ran, but my money situation due to covid , I had to move it and she did her best to help me ( % 22.92) ( % 0.00)
consumeraffairs
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2020/5
Original review: May , Ms ( % 37.50) Tammy, like my previous Representative, knows the Car Shield Service, levels, coverage, new member period, explained it clearly and the reason I am a Car Shield customer ( % 2.32) In these times as we Pray and take protective measures to not spread the virus, I commend Car Shield for looking after and caring for their best asset; their Front Line ( % 100.00) Service remotely is seamless, no problem whatsoever, same as always GREAT! Our failed President is wrong, companies that are resourceful AND protect their employee family is what WILL keep our country great, Thank you Car Shield ( % 21.43) ( % 0.00)
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2020/5
Original review: May , I talked with Diane about my day refund, ( % 37.50) She was very helpful, encouraging me to review the policy in my email, which I had not seen ( % 20.00) She explained the policy and suggested that I review it and then make a decision ( % 0.00) She had it sent to my email again - I see it ( % 0.00) She was very pleasant and professional ( % 52.67) ( % 0.00)
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2020/5
Original review: May , I wish you could add tires in your coverage's ( % 37.50) I am pleased to see that you saw a need because I was debating rather to keep my car or trade it because of expired coverage ( % 50.00) I have already added another car to our coverage ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
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2020/5
Original review: May , This is my second claim with Car Shield ( % 18.75) I have no complaints at all with the way they were handled ( % 0.00) They got my vehicle repaired and on the road as quick as possible ( % 16.67) Because of the way my claims was handled I just renewed my policy ( % 0.00) It has been money well INVESTED NOT SPENT ( % 5.00) ( % 0.00)
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2020/5
Original review: May , Had to replace my Impala evaporator core and it would have cost me ( % 37.50) out of pocket if I didn't have Car Shield ( % 0.00) I took the car to the dealership services and they took care of the rest ( % 0.00) I had to get a car rental and they are in the process of reimbursing me the amount I paid ( % 0.00) Thank you for repairing my car ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/5
Original review: May , I was glad that I choose car shields because if I didn’t I would be paying dollars but I only had to pay a dollars ( % 29.17) It easy to do it’s wasn’t any paper to fill out the just call and get your information and once they see what you cover for they call to let you know when it’s ready ( % 31.67) I thank God for CarShield ( % 0.00) ( % 0.00)
consumeraffairs
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2020/5
Original review: May , Fast reliable service ( % 28.75) Customer service was polite in helping me, since this was my first time using their services ( % 25.00) When I took my car in they told me it takes forever for Carshield to get back to us, but it didn't ( % 0.00) The next day I got the call to pick my SUV up, they were finished repairing it ( % 0.00) Fantastic ( % 40.00) ( % 0.00)
consumeraffairs
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2020/5
Original review: May , Since May th, I have yet to receive my refund after further review ( % 18.75) The Car Dealership states after speaking to Car Shield my out of pocket of $ ( % 0.00) , due to mixup of coverage that Mike GM @Scottsdale Schumacher Mercedes Benz informed me I should get a refund of $ ( % -12.50) ( % 0.00) I call CarShield ( % 0.00) No one ever answers the call ( % 0.00) Still trying to remain patient ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00)
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2020/5
Original review: May , I've been paying for this service since January ( % 37.50) I took it into my shop and once they called to get payment to Carshield, THEY WILL DENY ANYTHING AND EVERYTHING ( % 0.00) I have a BMW and all they were requesting was a transmission pan and they would not even cover that simple request ( % 0.00) Save your money ( % 0.00) It's a COMPLETE WASTE ( % -5.00) Don't bother calling customer service either ( % 0.00) The one time I had a tow request it took them hours to get to me then another hour to put the newer BMW on the truck bed ( % 0.00) ( % 0.00)
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2020/5
Original review: May , Buick Regal ( % 37.50) The car was misdiagnosed at the Chevrolet dealer ( % 0.00) The warranty company did the repair anyway ( % 0.00) When I pick the car up it was not fixed ( % -5.00) Still making the same loud noise ( % 5.00) It was submitted to the repair company again and was denied for repair so I missed a day of work, paid the deductible and still have a broken car ( % -40.00) An absolute ** ( % 20.00) ( % 0.00)
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2020/5
Original review: May , The Customer service was good in the handling of my call ( % 53.75) I had to call in and speak to someone ( % 0.00) The representative that answered my call was pleasant and helpful in regards to my situation ( % 73.33) My matter was resolved in an efficient manner ( % 0.00) ( % 0.00)
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2020/5
Original review: May , Payment change ( % 37.50) Amanda was extremely helpful and courteous ( % 23.75) ( % 0.00) She answered all my questions and even gave me a discount on my monthly payments ( % 0.00) I have been pleased with CarShield even though as of yet It I haven't needed to call upon their services ( % 50.00) I do recommend them anytime I get a chance ( % 0.00) ( % 0.00) ( % 0.00)
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2020/5
Original review: May , I called to ask you all for a pay off letter ( % 37.50) I have yet to receive a letter from you all stating that I had paid off Car Shield and it is to show the date that it expires of May , or , miles ( % 0.00) The customer service person told me it would take about a week and a half ( % -16.67) I know things are moving a lot slower than before so I have been waiting ( % 0.00) ( % 0.00)
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2020/5
Original review: May , Superb service, easy to work with, no problems with getting repairs authorized and repairs done ( % 60.28) No problems with getting things done, great follow up to make sure repairs were to my satisfaction ( % 65.00) Friendly, easy to work with, reasonably priced ( % 33.61) ( % 0.00)
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2020/5
Original review: May , This is a good company so far, I haven't really had it for long but we'll see how it goes if I ever have to file a claim ( % 26.50) The price is reasonable right now ( % 24.29) I also recommended the company to other people ( % -12.50) Maybe they should do a referral bonus ( % 0.00) ( % 0.00)
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2020/5
Original review: May , Looking for a policy review and got customer service quickly and everything email immediately ( % 35.42) It was a pleasant experience ( % 73.33) I would recommend this company to anyone looking for a auto warranty ( % 0.00) The customer service rep ( % 0.00) was also very pleasant to talk to ( % 95.33) The email I receive more than answered all of my questions ( % 50.00) Great feeling knowing my truck is covered for so many things ( % 65.00) I believe it is worth the monthly installment to have the peace of mind ( % 30.00) ( % 0.00)
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2020/5
Original review: May , I seen the commercial on tv and it sounded like a winner on top of the fact that my extended warranty had just expired ( % 29.17) I called and spoke to Alec **, he was very helpful and patient with me ( % 20.00) He answered every question without hesitation ( % 0.00) He went over what was covered and what was not ( % 0.00) I have not used my policy as of yet, so I can't say whether the claims area is just as easy as the call was ( % 43.33) I will review at that time ( % 0.00) I do like the fact that I have days for a full refund if I do not like my purchase as long as I don't use it ( % 15.00) :) However, I read the reviews on Google and I started second guessing myself whether I made a good decision with this purchase ( % 40.00) I called back and spoke to Derrick, he was understanding and gave me all the answers I needed and assured me that I could indeed have a refund if I was not satisfied ( % -12.50) He referred me to Consumer Affairs and the reviews are definitely different ( % 0.00) My advice is to ask questions, understand what you are paying for ( % 0.00) I will still be calling Nissan to see if the company is as reputable as it seems to be ( % 50.00) Customer service tonight was A- though ( % 0.00) Read full review ( % 35.00)
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2020/5
Original review: May , Great job ( % 58.75) Keep up the good work ( % 70.00) Just stay on it and be consistent but overall I enjoy it and you all act fast on things and really Save a lot of money for as the maintenance on the cars so great job!! ( % 34.17)
consumeraffairs
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2020/5
Original review: May , Make payment ( % 37.50) Very professional & kind & respectful & polite & humorous & nice to know she actually cared ( % 38.83) Very concerned to making sure me the customer is very satisfied ( % 45.00) If I ever have any questions feel free to call anytime to call ( % 40.00) ( % 0.00)
consumeraffairs
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2020/5
Original review: May , I bought a new car the other day and call CarShield to cancel my old account due to the new car carried competed coverage ( % 8.30) The representative was very courteous and professional and it took very little time to complete the transaction ( % 18.41) ( % 0.00)
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2020/5
Original review: May , I asked if it was necessary to print all pages of the PDF that was sent to me for placement in my vehicle ( % 18.75) I was told that just the pages with my acct# and the phone numbers for approval were all that was needed ( % 0.00) ( % 0.00)
consumeraffairs
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2020/5
Original review: May , Melba and Samantha were excellent customer representatives ( % 68.75) They helped get the best deal on the policy for us and explained exactly how the refund would be applied and how the policy worked ( % 62.50) They were so patient to be sure we were comfortable with the transition ( % 45.00) ( % 0.00)
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2020/5
Original review: May , Love the services and the customer service was great in giving me the promotions ( % 55.83) I would recommend family and friends to get CarShield for protection for their cars having extra cash when you need it and don't have the money to repair it ( % 0.00) ( % 0.00)
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2020/5
Original review: May , This is the best coverage you will ever need ( % 68.75) They were super helpful and had no problem when it came to repairs needed for my car ( % 33.33) I would definitely recommend them for anyone who doesn't have a warranty on their automobile ( % 0.00) ( % 0.00)
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2020/5
Original review: May , My experience was that was great ( % 58.75) They were very understanding and really help ( % 20.00) Now I have no problem ( % 0.00) Are they seem to do what they say they were going to do ( % 0.00) I would recommend it to my friends ( % 0.00) It seems to be what I've been looking for and so far very happy with it ( % 55.00) ( % 0.00)
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2020/5
Original review: May , Coverage for back brakes for Lexus ( % 18.75) Agent took time to listen and connect to the right agent who was able to provide the information regarding coverage ( % 39.29) The info was useful and enabled me to make proper planning to have my vehicle fix ( % 15.00) ( % 0.00)
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2020/5
Original review: May , For the repairs, I need on my vehicle ( % 37.50) Needed major repairs ( % 6.25) Said that was not covered! So what's the use of having a plan that I can't use ( % 0.00) My tierods and wheel bearings that needed repair $, later, makes me think what's the sense of paying for this ( % 0.00) And still, more to come ( % 50.00) ( % 0.00)
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2020/5
Original review: May , When I found out I needed work done on my car, the repair shop called CarShield and got the approval within the hour ( % 37.50) ( % 0.00) There was no hesitation about payments or repairs ( % 0.00) Tanisha, customer service rep ( % 0.00) , was very helpful and explained the contract to me very clearly ( % 16.50) ( % 0.00)
consumeraffairs
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2020/5
Original review: May , I feel there is a need for a card to use, should a claim is need ( % 37.50) I don't always carry my phone ( % 0.00) and would not have the info, needed to make a claim ( % 0.00) In order to use Carshield I need to contact Carshield first ( % 25.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00)
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2020/5
Original review: May , I was with another warranty company and for some reason decided to switch to this company ( % 37.50) The man I originally got the policy through was extremely nice! I decided to keep my other warranty because I didn't know that I only liked payment and I would still be insured for more years ( % 35.00) I told the lady that I might consider coming back to them then ( % 0.00) She was not at all co-operative! She kept lowering my bill and didn't want to give me a refund and it was the day after I purchased it ( % 0.00) The other warranty company I had for years on vehicle and year on the other vehicle was going to give me my money back with no hassle since I hadn't turned in any claims! Then today after a week when I was expecting a refund, the money was taken out of my bank account ( % -8.33) I told her that she was being pushy and that my original company that was willing to fork out a lot more money than her was very nice about it and not pushy at all ( % 47.63) I also told her that she was making me uncomfortable by being so pushy! She said that they didn't have any competition ( % -62.50) I said yes ma'am you do ( % 0.00) I was told to look on the Consumer Affairs website and I did ( % 0.00) I told her that my company was ranked the same as hers! Could she just please give me my money back please? She acted like she processed the refund ( % 0.00) Yet it came out of my bank today on Saturday and it was Tuesday of last week when I talked to her ( % 0.00) So, this will be put on BBB! I don't trust a company when they keep lowering your bill to a ridiculously low rate that you know isn't right and then tries every stall tactic in the book to not give you your money back after a day when I know I had at least days! Read full review ( % 2.68)
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2020/5
Original review: May , The Rep was able to answer my question about things that are going on with my car and whether they would be covered or not! Much to my satisfaction the three things I called about are covered so will be making an appointment at the dealership soon! ( % 29.17) ( % 0.00)
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2020/5
Original review: May , So far so good ( % 39.17) Keep up the good work because outstanding commitment is all about the success ( % 50.00) Your advertisement has caught a lot of people's eyes including mine and like I said so far so good ( % 40.00) Keep up the good work ( % 70.00) ( % 0.00)
consumeraffairs
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2020/5
Original review: May , I have CarShield on vehicles and as of today has spent own money thinking my package would cover me only to read the fine print in contract to see I'm not covered ( % 25.83) Very disappointing ( % -78.00) I wouldn't recommend at all nor will I continue this contract ( % 0.00) It's not worth the wait for the breakdown that you want cover vs the breakdown cover I need in actual real time ( % 1.67) ( % 0.00)
consumeraffairs
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2020/4
Original review: April , Great Service and Wonderful Customer Satisfaction ( % 72.50) I am very pleased with my relationship with Car Shield and the customer service representative was very efficient and showed genuine concern and was so compassionate during this tough time ( % 21.53) I would definitely recommend Car Shield to my friends and family ( % 0.00) ThanksWilliam ** Read full review ( % 35.00)
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2020/4
Original review: April , First class company ( % 31.25) They absolutely delivered ( % 20.00) Every promise made was completely fulfilled ( % 10.00) The pricing was much lower than what I was budgeting each month for car repairs ( % 20.00) They act more like a charity than a business ( % 50.00) Customer service was always prompt, courteous and professional at every turn ( % 35.00) ( % 0.00)
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2020/4
Original review: April , We have not used it but ( % 37.50) It is a great???? Feeling to know we are covered if needed ( % 80.00) All the representatives we have spoken to see very helpful ( % 20.00) Each one has answered our many questions so they we understood ( % 50.00) ( % 0.00)
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2020/4
Original review: April , Deborah was a wonderful Ambassador for your company ( % 68.75) I had many questions and she was very knowledgeable, thorough, had my contract accessible, and was willing to ask or search others to clarify certain points to confirm ( % 30.79) Getting the customer satisfaction was her priority, not her ego ( % 0.00) Her attitude was what was most outstanding, she presented as helpful and sincere ( % 50.00) Whether in sales or customer service, she is just the type of employee I would seek to hire ( % 0.00) She made me feel I had made the right choice to buy from your company ( % 28.57) I hope she is indicative of your company's Mission Statement ( % 0.00) ( % 0.00)
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2020/4
Original review: April , My highest compliment to Kristen ** for her patience and careful explanation for all questions I had ( % 13.75) It is not too often that you can receive concise and direct answers through a telephone conversation ( % 10.00) I am pleased to recommend CARSHIELD to anyone searching for an extended warranty ( % 50.00) ( % 0.00)
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2020/4
Original review: April , I appreciate the representative helping me to send my vehicle to Pep Boys ( % 37.50) She gave me advice about the discount that I can get on the part that's not covered under my warranty ( % 0.00) She was very nice and I'm thankful for that information ( % 78.00) ( % 0.00)
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2020/4
Original review: April , Updated on //: Car Shield will cover the powertrain if it goes out but if the module inside the power train goes out they won’t cover it was since does that make? Answer none ( % 37.50) The customer service agent I spoke to on the phone was nice and courteous but had no power to do anything ( % 60.00) Sincerely Jason ** upset customer in OklahomaOriginal review: My contract will fix my power train but it won’t fix the part inside the powertrain that’s broke ( % 50.00) That doesn’t make any sense ( % 0.00) I pay money every month and you guys fix nothing ( % 0.00) Unless the engine transmission repair train blows up you guys won’t fix it because it falls under some glitch of the contract that it doesn’t cover the part that needs to be fixed and that’s B ( % 10.00) S ( % 0.00) Sincerely ** Customer for over months ( % 50.00) Not happy ( % -40.00) Read full review ( % 35.00)
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2020/4
Original review: April , Received letter about activation ( % 37.50) And here resolved the problem immediately ( % 0.00) Plus, I have full coverage on the plan ( % 35.00) My plan is good until ( % 70.00) The payment plan is great ( % 80.00) The letter information informed about a The problem at hand ( % 0.00) ( % 0.00)
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2020/4
Original review: April , Wanted to Cancel ( % 37.50) The operator offered a lower price per month ( % 0.00) I have stage cancer so I was worried about the cost ( % 0.00) Still a little worried but I have an older car ( % -1.04) $ ( % 0.00) a month is what she offered ( % 0.00) Thank You very much ( % 26.00) ( % 0.00)
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2020/4
Original review: April , Pay a bill ( % 37.50) Representative was very courteous, helpful and professional ( % 44.00) Considering that he was working from home the process went smoothly ( % 40.00) I was able to conduct my business with no problem ( % 50.00) The only problem I had was with the phone system ( % 0.00) It kept sending me back to leave a message ( % 0.00) ( % 0.00)
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2020/4
Original review: April , New client and a second call was to provide an accurate odometer reading for my truck ( % 22.78) Staff were very helpful and professional ( % 15.00) If I had realized what a great value CarShield is, I would have purchased the coverage earlier! ( % 40.00)
consumeraffairs
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2020/4
Original review: April , Great Experience in a short time ( % 39.17) I had my car serviced today and learned that I am still under warranty for more years ( % 50.00) It is only years old and I keep up the maintenance with it ( % 5.00) Vut thanks for allowing me to cancel at these trying times we are having ( % 20.00) // ( % 0.00) ( % 0.00)
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2020/4
Original review: April , Was hoping more would be covered, due to what my shop said was needed ( % 25.00) My shop thought the car required more work than the inspector determined ( % 50.00) Except for the wait I imagine part of that was due to the covid- virus, all else customer service and everything's been very good ( % 39.25) Very pleased with the service overall ( % 32.50) ( % 0.00)
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2020/4
Original review: April , I had to get another debit card number and need to report the changes so that there would not be a delay in my services if I need it from you ( % 37.50) It took less than minutes to make the corrections ( % -16.67) Great job!!! ( % 100.00)
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2020/4
Original review: April , Would recommend Car Shield to everyone ( % 37.50) Very polite and professional, Very informative on coverage & etc ( % 16.67) I will be highly recommending Car Shield to family & friends ( % 16.00) For the monthly cost this is well worth the value ( % 30.00) Only with a $ ( % 0.00) deductible in the vent that I have to use this coverage,, would be well worth the monthly cost ( % 30.00) ( % 0.00)
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2020/4
Original review: April , From sales to customer service was absolutely wonderful, very professional, answered all questions ( % 50.17) The price for what you get is very very reasonable ( % 26.00) Will definitely recommend to family and friends ( % 0.00) I called customer service a few times then ask just a quick question and they made sure before we hung up that I completely understood everything that I needed to know before I hung up ( % 18.33) ( % 0.00)
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2020/4
Original review: April , Lawrence was great ( % 58.75) He checked my information and provided me with quick service ( % 33.33) He has a great sense of humor!! I had signed up for something and realized I don't need it and Lawrence was quick to figure it out ( % 66.67) ( % 0.00)
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2020/4
Original review: April , Overall Great customer service ( % 39.17) Excellent customer customer and courteous staff ( % 80.00) Kind and prompt customer service with great and reasonable prices for the younger and older generations ( % 35.33) Yes I would refer my friends and family to give CarShield a try ( % 0.00) I recently referred a good friend of mine and she subscribed ( % 35.00) ( % 0.00)
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2020/4
Original review: April , Good ( % 53.75) I had a very satisfying experience with this company thus far and I really would like to recommend a friend to join the Car Shield ( % 31.67) One thing that I have a issue with is I invest in this company every month and I think whatever is wrong with my car should be covered not just what's on my plan I chose ( % -50.00) ( % 0.00)
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2020/4
Original review: April , When I had my Durango I put in a claim for the motor dropping out of the car ( % 37.50) I was informed by CarShield that they did not cover that since it was the bolts that broke and not a specific motor problem ( % 0.00) Paying the to put the motor back in my Durango was my problem not Carshield's and they were not going to pay any part of it even though I supposedly had bumper to bumper coverage ( % 0.00) ( % 0.00)
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2020/4
Original review: April , Excellent! To the point, time consuming, but great ( % 72.50) Montez was real patient, delivery was fantastic, conversation was very responsive, clear and correct ( % 22.50) Nothing against foreigners but half the time you cannot understand them ( % -16.67) But other than that everything was just perfect ( % 43.75) Look forward to the future ( % 0.00) ( % 0.00)
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2020/4
Original review: April , Looking for the Car Shield app for my phone ( % 37.50) Also, wanted the contract sent to me ( % 0.00) Reviewed the service contract on my phone, but wanted the contract to be sent to me by mail ( % 0.00) Was concerned that I wasn't sent the contract after making the first payment ( % 25.00) ( % 0.00)
consumeraffairs
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2020/4
Original review: April , Your employees are very help and they are very knowledgeable about your product and help me in a timely manner ( % 25.83) And I will tell all my friends and also my family and I will be happy to be able to help them find your address ( % 65.00) ( % 0.00)
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2020/4
Resolution response: April , I just found the contract ( % 0.00) Thank you ( % 0.00) Original review: April , I need a copy of my Contract sent by email ( % 37.50) This form arrived before the contract I requested ( % 0.00) The agent was very helpful but I still do not have the product I need ( % 20.00) Thank you for your assistance in this matter ( % 0.00) ( % 0.00)
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2020/4
Original review: April , We have never had to put in a claim yet, however every time we speak to someone at Car Shield they are very pleasant and helpful ( % 66.42) I have asked about some coverage and they have answered me just fine ( % 41.67) I have nothing else to say other than I am happy with car shield and would advise anyone who needs this service to call car shield ( % 33.75) ( % 0.00)
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2020/4
Original review: April , I will satisfy the customer service ( % 37.50) They would very honest and respectful ( % 64.00) I would tell others about CarShield, They will be satisfied too ( % 50.00) And I will tell others and others I was so satisfied ( % 50.00) I would tell my cousins and friends about CarShield ( % 0.00) They will be satisfied too ( % 50.00) Thank you ( % 0.00) File for the service ( % 0.00) ( % 0.00)
consumeraffairs
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2020/4
Original review: April , Customer service was very accommodating ( % 28.75) Helped me in detail in processing my request to cancel my contract ( % 0.00) Very courteous during our conversation ( % 78.00) Acted fast in processing my request ( % 20.00) In a few minutes I received an email confirming that my request is processed ( % -20.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , They told me that they take care engine work ( % 37.50) Not true ( % -17.50) They only pay for oil changes and lubrication but they say engine repair and they only go by the amount of money you pay in and they don't tell you that you pay all the taxes too ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , No complaints because I am a new customer so I can't tell you much at all, sorry ( % 5.28) But I am happy so far ( % 45.00) I have not needed anything as of yet but I have heard a lot about Car Shield and people I talked to are happy with it ( % 80.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , CarShield is going to work with me to help keep my protection plan during the covid- pandemic ( % 37.50) Now that I have lost my job they will extend may payments for days ( % 0.00) If I cancel my plan now and once we get past the pandemic call to sign up for a new plan it will be a different plan which may not cost the same ( % -2.84) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , I'm looking forward to a great relationship consumed with no disappointment ( % 49.17) In the past, my vehicles always outlasted the warranty ( % -25.00) ( % 0.00) ( % 0.00) and I paid countless money out of pocket ( % 0.00) CarShield gives me peace of mind ( % 0.00) Of course I hope that my vehicle never ever break down but that's not realistic ( % -11.94) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Buick Lacrosse ( % 37.50) Great experience adding a nd vehicle to CarShield thanks to Allie ** who worked with me ( % 50.00) Very knowledgeable, courteous representative ( % 40.00) I would recommend Carshield to everyone out there ( % 0.00) Great peace of mind ( % 80.00) When something happens, and it will ( % 0.00) Carshield is there ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , The Customer service representative today was very knowledgeable and helpful ( % 28.75) They offer great quality service for the money we pay for coverage every month on both our vehicles ( % 80.00) We have not had any issues when repairs were needed this year ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Duplicate car insurance package ( % 37.50) The representative I spoke with was extremely helpful, knowledgeable, courteous and kind ( % 35.83) I am very satisfied with the help he was able to provide ( % 57.50) I have recommended Car Shield to several of my family and friends as the service is worthwhile ( % 25.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , I spoke to a gentleman, he was very kind patient and understanding ( % 57.75) Took time out to answer my question with the best ability ( % 100.00) Also I was provided information that was needed ( % 0.00) Answered my questions with all honesty ( % 0.00) Thank you for your time ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , I have never had any insurance treat me this way! It’s been over a week and I still do not have my car back! Everything is covered they say but they do not want to approve anything to be fixed! The day rental is a joke because you will need a rental for a minimum of weeks dealing with them ( % 19.79) And you will pay out of pocket way more than the they MIGHT GIVE YOU ( % 50.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Called to cancel my contract but after talking to Michelle (customer service) I changed my mind ( % 37.50) She was very professional, knowledgeable and personable ( % 13.00) She is top notch and persuasive without pressuring me ( % 50.00) This combination along with her sweet manners is a model that all customer service personnel should strive to become ( % 35.00) Thank you Michelle ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , My representative was extremely helpful when I talked to her to revise some information regarding my account ( % 12.50) I needed to call her and give her the exact mileage on my vehicle ( % 25.00) It was one of the nicest experiences over the phone with someone helping me out that I can remember in a long time ( % -5.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , I have not had any experience other than the initial setup ( % 8.33) If the courtesy and professionalism is followed up by the level of interest and concern when and if I need repairs ( % 0.00) I will indeed be very happy with your product ( % 100.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Getting this service was the best decision I have ever made ( % 68.75) I can’t thank you guys enough for hooking me up and also the service you guys provide to me is great ( % 40.00) I call and you guys pick up and answer all of my questions without hesitation ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Exceptional communication and price ( % 52.08) Happy service rep with great listening skills ( % 80.00) Always a nice thing when dealing with sales or customer support-- plenty of time spent explaining options and additional coverage for other autos at a discounted rate-while I do not look forward to having problems with my mercedes, just driving in to their dealership gives me goosebumps relative to their pricing ( % 9.38) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , I was very pleased with the service and information provided to me by Shelby she clearly explained thing to me and I was satisfied with the policy ( % 40.63) The reason for cancelation is the company where I was working with will no longer be operating ( % 0.00) I am years old ( % 10.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Very, very good customer service ( % 64.25) I was surprised and very much satisfied with my results! The customer service representative helped me quick and easily ( % 37.29) He was very personable, which makes these kind of phone calls less stressful ( % 21.11) By the time I got off the phone, I had no further questions and completely understand and appreciate my contract ( % 5.00) :) ( % 50.00)
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POSITIVE 🙂
2020/4
Original review: April , During the pandemic time we all are experiencing financial difficulties with that in mind I needed to make some adjustments financially, so I appreciate you’re being to assist me in that matter ( % 12.50) I appreciate your assistant, hopefully in the near future things will be back to normal ( % 6.25) Thank you ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , I called to make a payment on my Ford Explorer ( % 37.50) The customer service person was very polite and helpful ( % 20.00) Her approach to guiding me through the questions was very professional ( % 13.00) I'm very happy to be a customer with CarShield ( % 100.00) Thank You ( % 0.00) Terence P ( % 0.00) I have highly recommended you to a lot of my colleges ( % 16.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Jim ** were great helping me with my CarSheild setup ( % 58.75) I was really surprise on the offers they have ( % 15.00) The Coverage they have offered me I couldn't decline from it ( % 0.00) Jim got me started and I was so relieved to have made that decision ( % 0.00) Thank you or in Hawaii we say Mahalo CarSheild ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Radiator was leaking ( % 37.50) Called Car Shield to see if radiator was covered, They said yes, I took my car to dealer and they had to install a new radiator ( % 13.64) I was extremely grateful to have Car Shield ( % -12.50) Have recommended two other family members and was able to get my sister to apply and receive Car Shield also ( % 18.75) ( % 0.00)
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2020/4
Original review: April , Your customer service reps are knowledgeable and helpful ( % 37.50) Keep up the great work ( % 80.00) When I purchased this product It gives myself and my family peace of mind ( % 0.00) I have not used my coverage as of yet, but I am comfortable knowing CarShield will have my back ( % 20.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , I had a good experience with CarShield ( % 53.75) I had a question about payments and my question was answered ( % 0.00) Thank you for a quick response ( % 33.33) I would recommend this company to family and friends ( % 0.00) I again thank you for your assistance ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , This is the second time I have replied ( % 18.75) I called in to cancel because I could no longer afford it and talked to a real nice lady in Customer Service and she reducedthe monthly charges so I could keep it ( % 90.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Great ( % 58.75) She easy to talk to ( % 43.33) Very helpful and very professional ( % 16.50) Took time to locate discount or promotions available ( % 40.00) I would recommend this company to my family and friends to assure that when your car need big expensive repairs that they prepaid to have their car fixed to continue on with no stress ( % -13.33) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Customer service was very helpful ( % 28.75) The customer who sold me this policy was very helpful ( % 20.00) I told him I could not afford this at this time but we worked it out so I'm glad I called ( % 50.00) Hopefuly I won't be needed to use this no time soon ( % 0.00) Once again thank you very much ( % 26.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , The best aspect of me getting CarShield, was speaking with customer service signing up ( % 68.75) I had vehicles registered with CarShield ( % 0.00) Took one of my vehicles to the dealer for a check engine light ( % 40.00) Dealer indicated one side of my catalytic converter was going bad ( % -70.00) Well, I had the dealer contact CarShield, well claim was denied ( % 0.00) So, I attempted to get in contact with claims to get the reason of the denial, no luck ( % 0.00) The agents, who were not in claims kept saying let me read the notes and see what happen and would always try and transfer me to claims ( % 0.00) So, I canceled the service ( % 0.00) Maybe or days later, I hear a message on my phone from CarShield claims wanting me to call and they could explain the denial ( % 0.00) I go into my bank account and yes, these cats had deducted their payment ( % 0.00) Right, no refund from that payment, and I had to ask did I still have coverage for another month? There is no site where you can review your account, not even an email or text per a claim ( % 28.57) My mom told me someone told her CarShield doesn't pay up ( % 0.00) Read full review ( % 35.00)
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POSITIVE 🙂
2020/4
Original review: April , Water pump went out on my truck ( % 37.50) Took it the mechanic ( % 0.00) He diagnosed the problem ( % 0.00) Called CarShield, got authorization, done ( % 0.00) Quick, easy, fast ( % 32.22) Best company I have ever dealt with ( % 100.00) Price is reasonable with thorough coverage ( % 20.00) The best part is you can use the shop or mechanic of your choice ( % 100.00) No waiting, no fuss, no muss ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Front wheel bearing replacement ( % 37.50) The repair was made last Sunday ( % 0.00) Your office was closed so I could not receive approval before repair was made ( % -10.00) I understood I could take it where I usually get it repaired ( % -25.00) Can I still be reimbursed? Please ( % 0.00) ( % 0.00)
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2020/4
Original review: April , Assistance during virus impact to prevent cancellation ( % 37.50) Representative very professional and helpful ( % 13.00) Payment adjusted to period when I would have funds on hand to satisfy contract ( % 0.00) Been customer for year or longer and at present my goal is to maintain relationship ( % 0.00) Have recommended service to several family members ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , I'm very please with Frank a good employee ( % 42.50) Don't lose him ( % 0.00) I will continue to do business with Car Shield for a long time, Frank also told me and items which I didn't realize I even had and is good to know this ( % 32.50) ( % 0.00)
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2020/4
Original review: April , It's great ( % 58.75) They even help us out with payment due to the Covid virus ( % -12.50) Thanks Car Shield ( % 20.00) I would require this Warranty to anyone I know ( % 0.00) They are great and they are very understanding ( % 50.00) They even help you out with your payment if you can't pay it on time ( % 0.00) They give you time to do what it is to do ( % 0.00) Thanks again for your help ( % 20.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Brought in my vehicle for repair because there was a loud noise when driving over bumps, and both control arms needed to be replaced ( % 23.75) If I hadn’t had Carshield this would have been very expensive ( % -65.00) I would strongly recommend CarShield to my friends ( % 43.33) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Process was easy and satisfying ( % 43.61) I have recommended lots of friends to get Car Shield ( % 0.00) Hopefully they will sign up in case they have car trouble ( % -20.00) Puts you at ease with having an older car ( % 16.67) Thank you for the car shield ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Transfer of coverage to new vehicle ( % 25.57) Outstanding representative ( % 50.00) Very affable and saved me a lot of money ( % 100.00) Was able to work through the telework due to current world situation ( % 12.50) CarShield saves a lot of money compared to Dealership plans ( % 0.00) Quality of service and value of plans will keep me coming back ( % 0.00) Thank you! ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Called on a Thursday morning questioning the status of my account ( % 37.50) The support person was polite, prompt and very helpful ( % 20.00) I was thanked for my business and made to feel I was valued as a customer ( % 0.00) My question was fully answered in short order and I was asked if I had any other concerns ( % -6.25) I was also repeatedly for contacting them ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , A friend that I recommend got Carsheild and I really hope it a good choice for both of us ( % 42.50) It sounded so good I could pass it up so we picked Car Sheild for our service ( % 70.00) How could I get the gift card for Amazon? It's worth $ ( % 30.00) ( % 0.00) Thanks a lot ( % 20.00) I just got the service so I don't have to much to say ( % 20.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , I called customer service and the most excellent CSR help me resolve my account concerns ( % 62.50) You see I did not want my warranty's on my two vehicles to elapse ( % 0.00) The CSR was very efficient and fast, she had everything resolve in less than minutes and was able to charge my account at my request so that payment would post a week earlier than it normal posting date ( % 14.72) Thank you Car Shield for having CSR who appreciated my time and knew what to do and actually followed through with action and not just verbal assurances ( % 10.00) Happy loyal Customer Colin ( % 56.67) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , The rep I spoke with was very nice and understanding ( % 57.75) She made my day after speaking with her ( % 0.00) I was very happy ( % 100.00) I have never spoke to someone so helpful so glad I called ( % 50.00) I would recommend Car Shield to everyone ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Her respond was well conducted and answer to all of my questions ( % 37.50) She is well trained to respond to client request ( % 0.00) I ask that you keep her in your team as a good worker to respond to those who want to join your company ( % 70.00) ( % 0.00)
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2020/4
Original review: April , Power train coverage ( % 37.50) It's nonexistent ( % 0.00) Everything out to the final drive on my Suburban is covered but not my final drive ( % 0.00) As a mechanic I would not recommend your service ( % 0.00) It's crap at best ( % 10.00) You sell something that says it's covered but it's not ( % 0.00) I will be contacting my attorney general and giving them all the information ( % 5.00) Your office is closed right now or it would be canceled already but it will be tomorrow ( % 9.29) ( % 0.00)
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2020/4
Original review: April , I've been FAITHFULLY paying each month for Car Shield ( % 37.50) Initial call to file a claim was great, BUT when the repair company called the Claim Department (as instructed by initial call), the claim was denied ( % 26.67) I am looking for another warranty company ASAP!!! ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Mr ** put all my fears to rest at a time like this in a crisis ( % 37.50) I would recommend the world to Car Shield for assurance, I can sleep better because of them ( % 50.00) JoAn ** ( % 0.00) I have never had such a detailed service vendor give such great quick and on caring verbal response to my crisis of a concern coupled with the present events occurring in the world! I'm more than highly impressed with Car Shield ( % 37.92) Continue to help us the consumers ( % 0.00) One of the best contracts for auto repair ( % 100.00) If you need me to tell the world, well I'm available to do so, God bless your company and staff again ( % 40.00) This is JoAn ** of Rocky Mt NC! ( % 0.00)
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2020/4
Original review: April , I had an issue with my account and called in and got everything resolved quickly and in a very friendly and professional manner ( % 32.40) Absolutely top notch! CarShield, the best for a reason ( % 81.25) They go the extra mile to please their customers ( % 0.00) ( % 0.00)
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2020/4
Original review: April , Your Customer Service Person Ashley Help me Save Money on my Monthly Payments ( % 37.50) She was very Helpful and Polite ( % 20.00) I hope this Works out for Me, I have never done this Before ( % 0.00) But I do love my Car ( % 50.00) Thanks Again ( % 20.00) ( % 0.00)
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2020/4
Original review: April , It's my first time with CarShield ( % 31.25) So now my car need some work ( % 0.00) Let's see what happens ( % 0.00) I hear that's they are the best in this game ( % 30.00) And I want to be a part of this offer and if things are true then my baby should be ok ( % 42.50) ( % 0.00)
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2020/4
Original review: April , Don't have info on hand ( % 37.50) But if I did I would at least send you about people ( % -30.00) ( % 0.00) And all of them that have Car Shield agree that it's the best aftermarket warranty ( % 100.00) There is point blank period and very affordable ( % 10.00) It won't break your pocket and they will work with you ( % 0.00) ( % 0.00) ( % 0.00)
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2020/4
Original review: April , Car maintenance info ( % 37.50) My experience thus far is very good ( % 50.50) As a new customer, I hope this will continue ( % 13.64) I have seen and heard good things about CarShield and looking forward to a relationship with you that I can be glad to tell other about ( % 35.83) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Customer service was very pleasant and very helpful ( % 50.94) I had enjoy my experience with her ( % 40.00) She was very nice ( % 78.00) She listened well and I'm understood my concerns ( % 0.00) Plus she took her time and making sure everything was right and correct ( % 39.29) ( % 0.00)
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2020/4
Original review: April , I had accidentally thrown out my CarShield during a bout of housecleaning ( % 37.50) In a panic, I called CarShield and contacted Customer Service ( % 0.00) After explaining my predicament, I found the customer service representative to be very helpful ( % 20.00) He said that a duplicate copy of my CarShield contract along with my account number would be sent to my E-mail address by the end of the day ( % 0.00) Thank you very much, CarShield! ( % 32.50)
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2020/4
Original review: April , Thank you Car Shield ( % 37.50) You really helped me out, would Highly Recommend getting this ( % 18.00) It so helps in the long run, I would not have been able to fix my car with out Car Shield ( % 22.50) My insurance would not cover this, it would have cost me more money ( % 50.00) ( % 0.00)
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2020/4
Original review: April , I do not have an order number ( % 37.50) I just joined ( % 0.00) The people in customer service were very nice when I signed up for the extended warranty ( % 78.00) I saw your many advertisements on television ( % 50.00) My own dealership recommended Car Shield to me ( % 60.00) That is because the dealership I am now dealing with is not where I purchased the car ( % 0.00) I moved ( % 0.00) ( % 0.00)
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2020/4
Original review: April , I talked to a Rep ( % 37.50) named Shawn ( % 0.00) He was very nice and respectful ( % 64.00) I am thrilled to have the plan ( % 60.00) I have heard so much about Car Shield on the TV ( % 20.00) I was told that I would receive a Card and I am looking for it very soon ( % 20.00) I printed out the Long contract ( % -5.00) ( % 0.00)
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2020/4
Original review: April , The operator was very pleasant and assisted me in postponing my payment until May th due to lack of money coming into my household at this time ( % 40.11) I am considering cancelling Car Shield, she said to postpone the payment and maybe things will be better next month ( % 25.00) ( % 0.00)
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2020/4
Original review: April , The service that I received was First Class ( % 31.25) ,, ( % 0.00) very helpful, ( % 20.00) , I am very pleased with your company as a First time customer ( % 45.00) , ( % 0.00) I will recommend your company to anyone who has a old automobile ( % 10.00) ( % 0.00) ,like myself ( % 0.00) Your rate are very affordable for a senior citizen like myself ( % 20.00) ( % 0.00)
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2020/4
Original review: April , Has an appointment to drop off my car on Friday ( % 37.50) No ticket number assigned ( % 0.00) I have a concern regarding the rental reimbursement policy ( % 0.00) I feel a rental should be available when I leave my vehicle, as I have paid CS already each month, just as I do with my auto insurance ( % 40.00) This makes the process easier for the insured/customer ( % 0.00) ( % 0.00)
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2020/4
Original review: April , Great service and fast quote ( % 45.83) Happy knowing I have coverage with peace of mind knowing my repair bill won’t sink me financially ( % 40.00) Will recommend to family and friends ( % 0.00) Why do I need to say more ( % 50.00) ( % 0.00) ( % 0.00) I am happy with the coverage ( % 80.00) I will write more when the first repair is done; so for now that is all I can say ( % 37.50) ( % 0.00) ( % 0.00)
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2020/4
Original review: April , Your customer service people are awesome, helpful, and pleasant during these stressful times ( % 70.28) Thank you for being so kind and caring about my well-being ( % 60.00) It was a pleasure to work with you ( % 0.00) I look forward to working with you again ( % 0.00) Please Be safe as well!!! ( % 97.66)
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2020/4
Original review: April , I was thinking of canceling do to lay off ( % 37.50) But they found a solution that worked with my financial issues so I would not lose coverage and have to start all over and also lose my grace period for claims! They were understanding and very professional! ( % 8.13)
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2020/4
Original review: April , My car would start when I started to cut it on ( % 37.50) So, I called Car Shield and they told me that they were sending out roadside assistance and that I was covered ( % 0.00) Car Shield is very professional and helpful ( % 13.00) Thank you Car Shield ( % 0.00) ( % 0.00)
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2020/4
Original review: April , Representative was very kind and took care of my issue regarding my payment, right away ( % 48.02) I have not had to use the service yet, but it sounds like it is well worth the premium that I pay every month ( % 30.00) From other reviews I have read, it is worth it ( % 8.75) Thank you ( % 0.00) Yes ( % 0.00) I would recommend CarShield ( % 0.00) Sincerely Mr ( % 50.00) James D ( % 0.00) ** ( % 0.00) ( % 0.00)
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2020/4
Original review: April , Just wanted to clarify that the payment went through ( % 37.50) ( % 0.00) ( % 0.00) Had a compromised card and wasn't sure if it made it or not ( % 50.00) I had to stop payment on the old card and didn't want to miss making the payment ( % 10.00) ( % 0.00) ( % 0.00) ( % 0.00)
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2020/4
Original review: April , When I needed Car Shield they were not there, I'm a single woman and I took car shield out so I would be protected, that was a laugh because they didn't cover the latch in the driver's door ( % 20.12) I was ready to get rid of car shield but boyfriend said to get them another chance so I am but if they let me down again then I don't need them and I do have lots of single female friends that have car shield and if I have trouble again you can bet they will hear about it and drop them as fast as they can as I will ( % -0.45) ( % 0.00)
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2020/4
Original review: April , Final notice ( % 18.75) I spoke with the customer service rep Charis and she was so pleasant to speak with ( % 73.33) She was patient and very helpful ( % 20.00) If I could speak with an agent like that every call I wouldn't mind ( % 0.00) She made me feel sooo comfortable about the pandemic and that she understands what is going on with it ( % 40.00) Thank you sooo very much ( % 26.00) ( % 0.00)
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2020/4
Original review: April , My agent was clear and to the point ( % 23.75) Provide guidance and recommendations that were instead insightful and helpful ( % 0.00) She help me understand how to use my benefits and what was covered ( % 0.00) She gave me great suggestions on where to could go if I continued to have problems with my dealership ( % 80.00) ( % 0.00)
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2020/4
Original review: April , God bless you ( % 37.50) With this difficult time it's hard to maintain and with a service that help very much for me and my family I'm very grateful ( % -8.29) And bless you and your family at this time of crisis and understanding to have these kind of services for families ( % 60.00) Very much appreciated ( % 20.00) Thank you ( % 0.00) ( % 0.00)
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2020/4
Original review: April , CarShield seemed like it was a good company however my experience was not that great because of one reason ( % 62.50) My car just quit ( % 0.00) It just stopped ( % 0.00) It took them forever to approve the work ( % 0.00) They told me I could not get a rental car until the work was approved ( % 0.00) I just didn't understand why it took so long to approve it ( % -5.00) This is a car that only had , miles on it and all of the paperwork for oil changes was there ( % 0.00) On TV, they say that you get your car immediately ( % 0.00) In the end, when they finally approved it, I didn’t need a car ‘cause I work a week and I’m off a week ( % 0.00) It happened that it was the week that I was off so I didn't really need the rental car ( % 20.00) ( % 0.00)
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2020/4
Original review: April , I was in need of a vehicle service contract and change my payment method ( % 37.50) The lady was very helpful ( % 20.00) I enjoy being able to say I have good reliable coverage if my Truck breaks down ( % 36.11) I will tell my friends and family about Car Shield ( % 0.00) Patricia ** ( % 0.00) ( % 0.00)
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2020/4
Original review: April , I added a recently purchased used truck, and received a great deal for a year/, mile extended warranty for the vehicle at an extremely low cost ( % 29.38) They made the whole process easy with an even more affordable payment plan ( % 37.78) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Good! Ok, CarShield has an automatic bank draw on my account! Your very kind attendant said that it was declined for some reason? After our conversation she tried it again and it paid!!! Called my credit union and jumped them but was told there was no record of it being declined ( % 60.91) ( % 0.00)
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2020/4
Original review: April , SS Camaro ( % 37.50) Overall very great service ( % 50.00) Chris I do believe was his name ( % 0.00) Very helpful and we work together to get the best coverage for me and my ride ( % 60.00) I'm sure when I need repairs ya'll will be there for me ( % 50.00) Thanks again CarShield ( % 20.00) Jason O ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Called to make an update to the billing method ( % 37.50) Making the update was easy and took no time ( % 43.33) Rep ( % 0.00) was very helpful ( % 20.00) In addition I requested that a copy of my policy be emailed ( % 0.00) As when I was filling away the paperwork, I must have misplaced or lost the original ( % 8.75) Rep ( % 0.00) agreed and sent it right out, received with right away ( % 28.57) No problem ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Received generic mail indicating lack of coverage ( % 18.75) Called and spoke to representative who was professional, courteous and quickly relieved my concern ( % 34.44) She assured me policy intact and all was well ( % 0.00) Apologized for any inconvenience ( % 0.00) Great company rep ( % 80.00) I gladly commend their customer support! ( % 62.50)
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POSITIVE 🙂
2020/4
Original review: April , Good Good Good job and thank you for everything that you are doing here with the account ( % 61.88) I am looking forward to a good relationship with the company and your business associates that you are doing well and I will tell others about this company ( % 70.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , I needed coverage information on brake work being done on my Dodge Journey, the first representative didn't go into any details but told me incorrect information ( % 31.25) When I put my repair man on the line the second time I called because he had questions, the information was corrected ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , We had a very good experience when we had a claim submitted at CarShield and the reimbursement came in a few short weeks ( % 27.13) We can’t imagine not having CarShield as a peace of mind if and when anything should happen to our Cadillac! ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , I called to find out if my car needs repairs d/t accident is car rental included ( % 37.50) I am doing everything I can to save money without sacrificing needed items on my vehicle insurance ( % 0.00) Did not get the answer I wanted but it made sense along with roadside assistance ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , The dealership told me I had a minor crack in my radiator ( % 16.25) I loved CarShield's claim process ( % 70.00) They responded pretty quickly ( % 29.17) I was surprised ( % 10.00) The only thing that kind of upset me, because I'm a car enthusiast, was the fact that when they called the dealership, the first lady that called was trying to talk them into wanting to use used parts on my car ( % 28.33) I'm like, "Yeah, no ( % 0.00) I'm sorry ( % -50.00) " My car is one out of seven cars, and it's a show car ( % 0.00) I use nothing but brand new parts because I'm not using a used part that's gonna break down two years from now ( % -0.96) Also, it's not like we've been given this warranty ( % 0.00) We're paying good money for it ( % 70.00) Other than that, I have had five people that I've told in my car club that have gone to the company ( % -12.50) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Thank you and enjoyed speaking to my representative when I called, she was very Professional, caring, knowledgeable, we were very lucky to have her as our representative in helping us get the best deal with our vehicles protection ( % 48.77) Again, Thank You ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , I paid online they overcharge me ( % 37.50) Two payment of $ ( % 0.00) ( % 0.00) Didn't put it back on my back card ( % 0.00) I you to put it back on my bank card $ ( % 0.00) ( % 0.00) I was not trying to make two payment at this times Because I am not working ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , I was at Tuffys to get my car serviced ( % 37.50) When the guy told me the diagnostic would cost $ I told him I would call to see if that would be covered by Carshield ( % 0.00) If not I would not get the service done there ( % 0.00) I called ( % 0.00) The representative said, "Yes we pay for that" so I left my suv there ( % 0.00) I got a call telling me that I owed the $ because carshield would not be covering the charge because there were no covered problems with the vehicle ( % 0.00) If I had been told that, I would have taken my suv back home ( % 0.00) There are other shops that will waive the fee if I get the work done ( % -12.50) My copay is only $! I feel I was misled and I just don’t have $ to give away and not one thing has been done ( % 0.00) I have been with you for a long time and I will not renew ( % -5.00) I’m on a fixed income and I’ll take my chances with someone else ( % 10.00) I am still paying on a contract on my and will be checking to see how much time I have left ( % 10.00) (I could not read the booklet because I have a concussion because I fell while I was trying to move ( % 0.00) ) Read full review ( % 35.00)
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POSITIVE 🙂
2020/4
Original review: April , Very good experience ( % 64.25) My representative was very friendly and professional ( % 29.38) It is nice to do business with nice people ( % 60.00) Thank you ( % 0.00) I will recommend this company to all my family and friends and also when my other car's warranty’s expires ( % -12.50) I will buy it from this company Car Shield ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , After my second month as a customer my a/c went down ( % 7.31) Took it to an authorized a/c repair shop and had it check ( % 0.00) They told me the compressor need it to be replaced ( % 0.00) Within hours CarShield resolved my situation ( % 0.00) Very satisfied! Will remain a customer ( % 81.25) ( % 0.00)
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2020/4
Original review: April , I'll text later until it's time for a car check up ( % 18.75) I heard that CarShield is the best insurance for my car ( % 100.00) It's a Dodge Avenger and it's black ( % -16.67) I love my car ( % 50.00) It's a passion for me to have a good car for almost four years ( % 70.00) I just bought new tires and I didn't have to put it in the shop yet ( % 13.64) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , When I called about a claim for my car Car Shield wasted no time in getting everything completed ( % 8.75) Car shield was very professional and responsive ( % 13.00) I advise anyone who’s looking to get an extended warranty to get CarShield ( % 0.00) You will be happy that you did ( % 80.00) ( % 0.00)
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2020/4
Original review: April , Repair rear springs on the Silverado ( % 37.50) This was a first time experience for me ( % 25.00) I was very pleased with the results from the beginning to the end ( % 65.00) The truck was riding rough ( % -10.00) The new springs made a big difference! I feel very good about my decision to enrolling into the Car Shield Program ( % 34.88) ( % 0.00)
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2020/4
Original review: April , Quick Service ( % 35.42) I have not had any issues with CarShield ( % 0.00) It seems to be a very helpful business and service ( % 20.00) I would like to know what kind of rental they provide if I should ever need one because a compact car will not do ( % 60.00) I have boys ( % 0.00) ( % 0.00)
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2020/4
Original review: April , Customer service was real friendly and at a great price ( % 57.92) I will tell all my friends about Carshield ( % 0.00) Everyone needs it if you have a vehicle to protect your car ( % 0.00) I am very glad that I have carshield to protect my car ( % 65.00) I never what will do without it ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Cadillac SRX ( % 37.50) While it didn't cover the car expense I had, new information screen or new headlights, I felt comfortable knowing that I was covered for major problems ( % 18.38) The people were very pleasant and helpful with questions ( % 95.33) I would recommend Car Shield if you are interested for warranty coverage on your vehicle ( % 25.00) ( % 0.00)
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2020/4
Original review: April , I just wish the coverage was more extensive ( % 29.17) I feel like I'm paying for something that inevitably won't be useful in the end ( % 30.00) I just got it because the commercial on television lead me to believe it would cover me completely ( % 5.00) I'm pretty sure I'm overpaying for something that won't cover me when it's time to ( % 37.50) ( % 0.00)
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2020/4
Original review: April , Had to cancel our warranty due to the economic status my husband is in with his job ( % 15.00) My rep told me they could work with me etc but once you get behind it's hard to get caught up ( % -34.58) I will probably have to be reinstated when all is good and he returns to work ( % 70.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Car would not start, turned out to be a dead battery ( % 8.75) I called CarShied ( % 0.00) They located my position and told me someone would be there within an hour ( % 0.00) In min or so I was back on the road, no questions asked ( % 0.00) I somewhat expected some kind of invoice in the days to follow, but have not to this day received any ( % 25.00) Everyone was courteous and very helpful ( % 40.00) THANKS Carshield ( % 20.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , It gives me great peace of mind to know that my car is covered for any breakdowns ( % 58.75) To be able to plan a road trip (when Covid is over) is now a pleasure, not a stressor for me! I am very thankful to have this coverage on my car ( % 41.25) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Change payment ( % 37.50) Very knowledgeable! Very patient with me ( % 22.50) Also quite professional and friendly ( % 23.75) She read back to me all the information I gave her because she wanted to be sure she had everything correct ( % 25.00) The salesman who took my initial order was equal to his task as well ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , The customer representative was well informed and helpful ( % 37.50) I did cancel the contract I had just opened once I received the contract details in the mail a few days AFTER I started the contract online ( % -20.00) If I had seen the details BEFORE signing up I would not have signed up ( % 0.00) It was not a good fit for me ( % 2.50) ( % 0.00)
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2020/4
Original review: April , I very graceful ( % 28.75) I was referred to your company by Drive Time Car Sales and I read your status of your company ( % 0.00) I am please to join your company and to be serve with such graceful customer services and helpful questions that was answered for my benefit ( % 0.00) I want to thank you and your business great and mighty success going forward ( % 50.00) I will recommend customers to this company in a heartbeat ( % 0.00) Thank you very much For your spirit of excellence, ( % 26.00)
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2020/4
Original review: April , Added a new Bank Card number to my account ( % 25.57) The agent was aware of my situation and efficient ( % 25.00) He handled it quickly to my satisfaction ( % 33.33) I feel confident that this is the right coverage company I chose ( % 39.29) We will recommend this company to my friends for their automobile coverage ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , I needed to find out if what I had been told about Car Shield's rating by the Better Business Bureau was justified ( % 42.50) I was told that Car Shield would honor all things stated in my coverage despite what was told to me by another company selling additional car coverage ( % 0.00) After hearing those statements from your representative I decided to continue with my Care Shield auto coverage ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Customer service was great and looking forward to your service ( % 58.75) I a new customer so I can only speak on a limited amount of your service ( % 2.16) Thank you so much ( % 20.00) I'm not having any problems at this this time so it's not much more that I have to say have a awesome day ( % 37.50) Looking forward to hear from you ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , The young man never said anything about selling our account to Mepco ( % 23.75) I wanted to get on site to see my account ( % 0.00) He told me he could do that for me ( % 0.00) And tell me what is on my acct ( % 0.00) The only way I found out was to read the pg Warranty ( % 0.00) It is fine that the payments go to Mepco but Car Shield should tell us that ( % 41.67) ( % 0.00)
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2020/4
Original review: April , Nice policy to have ( % 48.75) Didn't believe it until -I actually needed it ( % 0.00) Came in very handy- when your factory warranty expires- and you don't have coverage ( % 78.00) ( % 0.00) That's when you wish you had got the Coverage ( % 0.00) I was lucky- I didn't wait for things to go wrong- I did it so things would not go wrong for me- I am very glad I did it ( % -0.42) Now I have peace of mind ( % 0.00) Thank you Car Shield ( % 0.00) ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , The customer service representative was very helpful, polite, courteous and very knowledgeable ( % 34.38) I would recommend CarShield to many of my relatives and friends ( % 50.00) I love the fact that they offer different plans to fit your needs and budgets ( % 30.00) Please give CarShield a call ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , I had a very easy and comfortable first time experience over the phone with CarShield ( % 39.71) Definitely a good team to talk to ( % 70.00) I would really recommend this service to anyone who is looking for buy a warranty ( % 20.00) Thank you ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Correct info on contract ( % 37.50) Dianne solved my issue and said an updated contract would be sent via email ( % 0.00) She was very helpful, friendly and knew how to resolve my problem ( % 28.75) She represented Car Shield in a professional manner ( % 10.00) I would recommend without reservation and I give her kudos ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , When I was sold this policy I was told everything was covered except routine maintenance but was I mislead ( % 37.50) My car's oil sensor went out and when the repair shop called CarShield they was told it wasn’t covered so I had to pay out of pocket for the part and labor and the monthly cost of CarShield ( % 0.00) Lol BAD BUSINESS! ( % -3.75)
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2020/4
Original review: April , Very good service ( % 64.25) I'm very happy with the service ( % 100.00) The work was done on time and according to my schedule ( % 0.00) All was not covered but I expected that ( % -10.00) l look forward to using the policy again, and will not hesitate to do so ( % 0.00) ( % 0.00)
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2020/4
Original review: April , Very good on explaining things and what is covered ( % 64.25) How many miles and days I have to wait if something goes wrong ( % 0.00) Experience was great and found the price was great on coverage on the package that I got ( % 80.00) I would recommend to a friend and family in the future ( % 0.00) If I get another car I will put Car Shield on that because it is great coverage and I will get discount ( % 80.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Amanda and Ashley were very helpful in resetting my password ( % 28.75) They were very polite and quick to address my issue ( % 26.67) The response time was less than minutes and the only reason it was that long was because of the automated questions ( % -7.22) ( % 0.00)
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2020/4
Original review: April , The process was SUPER easy, the rep was attentive, gave clear and helpful information ( % 32.83) For what I'm paying and the benefits and features it's well worth it ( % 30.00) I would recommend Car Shield in a minute! Thank You Car Shield ( % 0.00) I'm glad my car is covered ( % 50.00) ( % 0.00)
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2020/4
Original review: April , My SUV started running Very Bad and when I called Car Shield to find out if my car fell into a covered car repair and I found out that I am totally covered and the repairs was done at No Charge to me ( % -17.83) The best thing I have ever done was get Car Shield! ( % 100.00)
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2020/4
Original review: April , Update - Auto Payment ( % 37.50) The process of updating my account information was hassle free ( % 40.00) It is a pleasure contacting a company that displays professionalism and efficiency ( % 0.00) As a consumer, I feel safe and secure knowing that my concerns will be taken care of in a topnotch business manner ( % 45.00) ( % 0.00)
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2020/4
Original review: April , My warranty had lapsed so I needed something to protect my car with ( % 37.50) I like CarShield's actual price ( % 0.00) Their rep was pretty good ( % 47.50) She broke down how much it would be when I would be finished, and what it covered ( % 2.22) She made me feel comfortable ( % 40.00) They are good with their claims process ( % 70.00) There was something on the screen in my car and they fixed it right away ( % 19.29) They dealt with the dealership ( % 0.00) They didn't really even deal with me about it ( % 20.00) I had a good experience and I’m satisfied ( % 60.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , The lady I spoke to was very nice, polite, answered all my questions, even talk me through on how to download the app and walk me to the steps to open up the app ( % 38.50) The he was very thorough and polite on how to do the steps ( % 20.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Excellent customer service ( % 68.75) The representative was attentive, patient and listened to all my concerns ( % 40.00) All my questions were answered ( % 0.00) Very friendly exceptional customer service ( % 57.71) Hope this young lady receives a promotion with a raise in the near future ( % 6.67) God Bless Stay Safe! ( % 62.50)
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2020/4
Original review: April , Maintenance for Nissan Versa ( % 37.50) I was looking for a maintenance agreement for a car that my granddaughter drives ( % 0.00) What they offered is what I was looking for ( % 0.00) No matter how old the car got she would have a maintenance agreement on the car ( % 10.00) Thank you ( % 0.00) ( % 0.00)
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2020/4
Original review: April , Thank you for helping me today ( % 37.50) Due to lack of using our vehicles on any regular basis, I have cancelled our extended warranties with CarShield ( % -6.25) Thank you for your help ( % 0.00) Thank you for the service you provided while we were customers ( % 0.00) We appreciate your helpfulness, especially when we needed to cancel ( % 0.00) You were very helpful ( % 20.00) I just wanted you to know that we appreciated the service you provided over the last two years, but needed to cancel it, since we are just not using our vehicles in any regular basis any more ( % 17.50) We have the number to call to renew, should we start using our vehicles in the future ( % 0.00) Thank you very much,Fred Read full review ( % 27.50)
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2020/4
Original review: April , My bank account had been compromised, and I notified the Bank right away ( % 33.04) They immediately closed all my accounts and within a few days I received the information needed to forward to forward to all the companies I do business with ( % -15.00) Thank you for your patience ( % 0.00) ( % 0.00)
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2020/4
Original review: April , Questioned if shocks and struts were covered by my contract ( % 37.50) RF\ep researched and said no ( % 0.00) I asked if I had the best policy I could purchase ( % 100.00) She explained that I had the best offered due to my high mileage (,) ( % 34.50) ( % 0.00)
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2020/4
Original review: April , Agent Charis was very informative, friendly, courteous and helpful in setting me up with the company ( % 38.75) I would definitely recommend my friends and family to join me in signing up with Car Shield right away ( % 14.29) I'm very happy and grateful to be able to join car shield for my vehicle's repair protection, especially now that the cost for vehicles repair is so high that it's almost impossible to bear ( % 19.87) ( % 0.00)
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2020/4
Original review: April , Thank you a million times for your service on my Chevrolet Trax ( % 37.50) Every time I have brought my car to Landmark Cadillac and needed you for something you always provided the parts ( % 0.00) I could not survive without your help for I am a single lady with one income and can afford you every time with your deductible amount ( % -7.14) l advertise to others to have you and I give you raving recommendations ( % 0.00) ( % 0.00)
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2020/4
Original review: April , I had misplaced my contract with CarShield ( % 8.75) I called CarShield and was e-mailed a new contact in - minutes ( % 13.64) The quick response was excellent, I printed out a copy of the contract and saved it to my computer ( % 66.67) You should consider calling the contract something like Car Shield Contract ( % 0.00) pdf instead of a meaningless jumble of letters ( % -50.00) pdf ( % 0.00) This will make the contract much easier to find on a computer ( % 20.00) ( % 0.00)
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2020/4
Original review: April , Amount of rental reimbursement was sub par to what my contract states and what I received - out of pocket about $ ( % 37.50) after $ ( % 0.00) reimbursement ( % 0.00) CSR said that there was a communication issue on dealer end to CarShield - thus not my fault/issue ( % 0.00) ( % 0.00)
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2020/4
Original review: April , Hailey helped me on the phone and she did an amazing job at reviewing my account to make sure I understood my coverage and that I had the best coverage for the best price! If everyone in customer service was like her it would be a joy to contact customer service each time! ( % 74.58)
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2020/4
Original review: April , Easy process to transfer coverage from one vehicle to another ( % 40.42) Sad that I couldn't get the same exact coverage, but the process was easy ( % 4.58) I initially called to cancel service for a vehicle that I sold, but found out that I could transfer the coverage to a vehicle that I didn't have covered for the same price! ( % 0.00)
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2020/4
Original review: April , Excellent Service by all concerned from beginning of my search of several companies for best pricing for several items covered ( % 47.50) Polite and knowledgeable personnel on separate calls! Was only company I have found worth changing from past insurers, including Allstate and Travelers! Rarely have I been finally convinced by their TV ads ( % 5.75) ( % 0.00)
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2020/4
Original review: April , It was nice to know that I have some coverage ( % 48.75) I don't know much about foreign cars compared to American cars so having coverage made me feel confident ( % 14.37) I sold the car since the virus epidemic and will wait before getting another fun car to drive ( % 30.00) ( % 0.00)
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2020/4
Original review: April , Love you guys here at CarShield ( % 43.75) You all do a superb job, and I would recommend you to everyone ( % 100.00) I give you five stars ( % 0.00) I have peace of mind knowing that I will be completely covered when something goes wrong with my car ( % -20.00) I'm totally satisfied ( % 50.00) ( % 0.00)
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2020/4
Original review: April , I don't appreciate you keep sending me surveys ( % 37.50) I took my car in last week to get radiator work done costing me $, which you guys denied, nd time you denied me ( % 0.00) This would have prevented the radiator going out and worse ( % -40.00) Not only that but I called before I took it in and got it denied ( % 0.00) I got surveys on that one call, after my service was denied ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) I've paid you guys $ since I started this ($ a month), that may seem cheap to you, but it's not, and then I see your commercials all over the dang tv ( % 40.00) Please tell me that you have actually helped people because I haven't seen it ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) I'm about to cancel it ( % 0.00) ( % 0.00)
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2020/4
Original review: April , Excellent ( % 68.75) I had to ask for an effective date delay until October , ( % 60.00) No changes, leave money paid, just make the effective date in Oct ( % 60.00) Could not do it but you suggested canceling the contract, returning my money and setting up reinstatement for Oct ( % 0.00) , ( % 0.00) Your help and cooperation was excellent ( % 100.00) See you in October ( % 0.00) ( % 0.00)
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2020/4
Original review: April , They were great in helping me with getting my payment done right ( % 48.69) The agent was friendly and very helpful in assuring me that everything would be done right ( % 28.69) Also wanted to make sure I had everything taken care of for my call today ( % 50.00) ( % 0.00)
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2020/4
Original review: April , It was a good conversation with the rep that called the dealer since I took my car to the shop ( % 53.75) I was only called by mistake ( % 0.00) The CSR that called did not provide much info to me on why I was called, but my car shop was able to discuss with me when I called them for something else ( % 35.00) ( % 0.00)
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2020/4
Original review: April , Great experience, associate was extremely courteous and helpful ( % 59.17) Answered all of my questions, help me with moving my payment out to a different date due to the Covid pandemic, I was furloughed and needed my date moved out ( % -6.25) Helpful, understanding ( % 0.00) ( % 0.00)
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2020/4
Original review: April , I ran into financial situation and had to cancel my warranty ( % 18.75) The rep tried to offer a lower monthly price by I could not accept at this time ( % 0.00) She was very understanding with my situation ( % 20.00) I will reapply when my situation changes ( % 0.00) ( % 0.00)
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2020/4
Original review: April , Checked to make sure if my payment was on autopay and needed to know how to handle a claim when I need to ( % 43.75) The customer service person was very pleasant and answered my questions ( % 95.33) I was very satisfied with the experience ( % 65.00) ( % 0.00)
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2020/4
Original review: April , I had the opportunity to speak to gentlemen and both of them had welcoming manners in this difficult world of ours, their voices are not condescending and it sounds more helpful, if all of the companies are guiding them to take good care of their customer, the world will be a happy a place to live ( % 33.52) ( % 0.00)
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2020/4
Original review: April , Very Satisfactory Experience ( % 28.75) Jessica polite and helpful ( % 0.00) Jessica provided the quality, honest, sincere help that I needed to successfully cancel my contract without any problems other than asking questions ( % 43.13) At this time, on Friday, April , , I have absolutely nothing more to add ( % 35.00) Jessica is a very good, high quality employee ( % 53.50) ( % 0.00)
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2020/4
Original review: April , I am happy with the rep I talked with today but unhappy that when I tried to view my contract I got a blank page ( % 14.37) Please send me a copy of my contract that I can view ASAP ( % 0.00) ** and also a hard copy at Donna **, ** ( % -29.17) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , She helped me make arrangements to pay ( % 37.50) Was able to set up payment terms that meets my needs during this time of financial hardship during this coronavirus ( % 25.00) I was very pleased with her ( % 65.00) This takes the stress out of all of this uncertainty ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Change in payment card information ( % 37.50) See comments on prior page ( % 0.00) Thank you for the assistance ( % 0.00) I have never had opportunity to use this auto protection ( % 0.00) I can't really make an honest assessment of this protection program ( % 40.00) The customer assistance personnel are helpful and very pleasant ( % 95.33) Michelle ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , This was an easy process to set up and everyone I've spoken to at Carshield are very pleasant and helpful ( % 58.72) I like having the peace of mind that I'm not going to be out thousands of dollars or sitting on the side of the road since roadside assistance and rental vehicles are included ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , My experience yesterday was excellent ( % 68.75) The customer service rep was very helpful and pleasant ( % 46.67) Hopefully when I do need to use this service it will go well ( % 0.00) Experience was well with getting this service agreement for my car ( % 0.00) Very good services!!!! ( % 100.00)
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POSITIVE 🙂
2020/4
Original review: April , I've not had a need to use Carshield thus far ( % 23.75) But when I do and I know that I will ( % 0.00) "I'm Covered" ( % 0.00) I just am so blessed to have this peace of mind in knowing that I just need to make a phone call and "Bamm" consider it done ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Great Company, very easy experience and efficient service ( % 57.94) I am grateful to have joined up with a reputable company ( % 50.00) You restored my faith in Warranty Companies ( % 0.00) I will recommend you to all my family and friends ( % 0.00) Thank you Car Shield ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , I wanted to know if the replacement of my water pump was a covered item ( % 37.50) CSR said yes and added that my Diamond service was one of the best plans available and covers nearly everything ( % 50.00) I was thrilled with this news and got off feeling good about my choice to purchase CarShield coverage ( % 65.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Company was willing to work with me on my payments especially in these uncertain times and circumstances ( % 20.83) Great customer service ( % 80.00) Love this company ( % 50.00) I have been a member for at least months and looking forward to continuing this relationship for many more years to come! ( % 27.50)
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POSITIVE 🙂
2020/4
Original review: April , My contract statement did not clearly show the amount I had paid ( % 16.25) I was a little concerned ( % -18.75) Even though my next payment was not due for months ( % 3.13) The statement only showed payment of the monthly amount as paid ( % 0.00) When I called it took less than minutes and no worries ( % -16.67) Thank You ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Cancel policy ( % 37.50) My vehicle was involved in an accident in which my vehicle was totaled out ( % 0.00) Due to the Covid we are not attempting to get a vehicle just yet ( % -12.50) I called in March but was charged for April ( % 0.00) The agent today took care of my issues ( % 0.00) She was awesome ( % 100.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Poor coverage on Gaskets & Seals ( % -1.25) No coverage on Electronic Components ( % 0.00) No Emission Coverage ( % 0.00) All other coverage is fine ( % 14.58) Thank you for the opportunity of looking over the contract ( % 0.00) Would recommend to a friend if they want just basic coverage ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , The experience today was great ( % 58.75) All my questions I had were answered to my satisfaction concerning the time frames before the contract would be implemented ( % 0.00) With the virus, very few miles are being driven and as I am paying for the contract it needs to start with fewer miles ( % -26.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Shop wants extra money to complete covered repair ( % 16.88) Then CarShield washes their hands saying they have no control ( % 0.00) Very low class customer service ( % 0.00) In fact your customers service selected the shop for me ( % 0.00) It took hrs for the shop to get approval and then they tried to get more money ( % 50.00) I left pissed ( % 0.00) I will try more time ( % 50.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Very helpful and assistance was given as requested ( % 28.75) I appreciate her help ( % 0.00) I asked questions and was given answers to everything I asked ( % 0.00) I love how Car Shield has helped me with my last vehicle and I look forward to it helping me with my next vehicle ( % 16.67) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , I do not have a problem with them ( % 37.50) I have not had to use them so far ( % 10.00) So when time come for me to use them I hope they do the thing they say they will do and then I would really be happy but I thank God for everything you have done up to this time and date ( % 80.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Credit Card Update ( % 37.50) My experience was fine ( % 41.67) ( % 0.00) ( % 0.00) ( % 0.00) once I had the experience ( % 0.00) I will mention that I tried calling three separate days before finally getting to talk to someone about updating my credit card information ( % 0.00) I was beginning to think I was going to have to resort to snail mail ( % 0.00) But, all's well that ends well ( % 0.00) I finally was able to reach someone today and everything is now taken care of ( % 25.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , My car was fixed by a Certified Car Dealership ( % 23.75) They kept my car for days and I didn't have Transportation ( % 0.00) However, my runs better now and I would recommend Car Shield Protection to anybody ( % 50.00) I am very PROUD customer ( % 100.00) Thanks Car Shield Protection ( % 20.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Replaced broken motor mounts ( % -1.25) They did a point inspection ( % 0.00) The only thing they didn't do was rotate my tires, even though the paperwork from Chevy said the tires needed rotation ( % 0.00) I really enjoyed the in house car rental service ( % 50.00) Sometimes it's free ( % 40.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Had to take my jeep into the shop to get it repaired, You told the mechanic that it was not cover for the repairs for the transmission that I needed because the lines are rusted, I have to come up with money to pay for it myself ( % 37.50) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , My experience so far has been great but all I've done is signup ( % 42.50) My car has been in great shape so I haven't had to use this warranty ( % 80.00) But so far so good ( % 40.00) Customer service is awesome, very nice and pleasant to speak with ( % 83.78) Will give another review if or when I use the coverage for a repair ( % 0.00) I can only give review for signup ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , I had very good experience with the young who helped me ( % 46.17) She was sweet, and very kind and explained and not sounding like she reading from a cue card ( % 56.50) The issue was solved and I was treated with respect and she got in return ( % 0.00) I'll recommend her and Car Shield to anyone ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Just asked questions about my plan and what was covered and if my DVD player in my car was covered ( % 37.50) ( % 0.00) The person was very helpful in telling me all the things that was covered in my plan ( % 20.00) Glad I called me order number ( % 50.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Very polite and cancel the policy when I ask ( % 28.75) The other day a person I ask to cancel she act like she didn't what to ( % -12.50) If he didn't got the other policy I would have stay with you but that what he wanted ( % -12.50) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Super easy to sign up and helpful representatives ( % 38.06) Had to make change after sign up and it was super smooth ( % 36.67) There was a bit of a hold to get someone on the line, but that was not too bad ( % -70.00) Hope the coverage is what it is touted if I ever need to use it ( % 0.00) I'll report back after I do one way or the other! ( % -7.81)
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POSITIVE 🙂
2020/4
Original review: April , I recently purchased a policy for my year old Mazda ( % 15.83) The representative with whom I spoke was friendly, knowledgeable, and professional ( % 23.75) Even though I have not had any problems with my car, I feel relieved that if something going wrong, I will have much less out of pocket expense ( % -33.33) Peace of mind ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Getting Information, Making payment ( % 37.50) Helpful and Friendly ( % 37.50) I lost my contract and missed a payment ( % 0.00) The lady was understanding, helpful and easy to work with ( % 43.33) She helped me solve my problem ( % 0.00) I would highly recommended her work ( % 16.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Condenser ( % 37.50) They repaired it at no cost to me, dealership work on it and because of the dealership wanted a $ ( % 0.00) dollars from me to look at the problem after it was fix I still got the $ ( % 0.00) back and got a loaner car ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , I needed to know if there is a waiting period before using ( % 37.50) The answer was yes ( % 0.00) And it is beyond what I can do ( % 0.00) I don't put any miles on my car and can't wait until I get or miles and waiting all of those days ( % 0.00) Will probably opt out ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , So far my experience has been over the telephone ( % 23.75) I have not had any other experience that I can share at this time ( % -12.50) I do appreciate the fact that the contract with CarShield begins the moment you make your first payment and it renews at each payment period ( % 25.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , I love the service and the salesman Kyle helped me out with a low payment and I will be letting my family and friends know ( % 29.17) And I had over , miles ( % 0.00) And didn’t have any warranty left on my car ( % 0.00) Thanks again ( % 20.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , The representative did an excellent job in responding to my request ( % 68.75) I was calling to change my payment process ( % 0.00) We spoke on the phone and my request was resolved right away ( % 28.57) I would definitely want to speak with this representative again should I have a request ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Not driving presently with the self quarantine ( % 18.75) Don't know when I will continue traveling ( % 0.00) A monthly price reduction with the same coverage could help greatly ( % 40.00) ( % 0.00) Will be next month ( % 0.00) Driving less ( % -16.67) Money tight ( % -17.86) Please help ( % 0.00) Thanks ( % 20.00) Fortunately I haven't needed your services yet ( % 40.00) Hope I never have to ( % 0.00) Having you as a backup takes pressure off ( % 0.00) Thanks ( % 20.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , I called and cancelled my subscription since I bought a new car with a , bumper to bumper warranty ( % 25.57) Chelsea was very kind and informative and let me know what my options when my new car warranty expires ( % 45.82) I will definitely keep your company in mind when my warranty expires ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , I called Car Shield to obtain a copy of my contract and Courtney was my Car Shield representative ( % 37.50) She was awesome and she answered all of my questions and even taught me a thing or two! She was also very kind and patient and I appreciated that the most! ( % 65.13)
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POSITIVE 🙂
2020/4
Original review: April , Updated credit card info ( % 37.50) The agent was friendly, helpful and knowledgeable ( % 37.50) After going through the menu options, the wait time to speak to an agent was minimal ( % -10.00) The transaction went smoothly and quickly ( % 36.67) The agent offered to email a copy of my contract to me when I mentioned I misplaced my original, which was very appreciative ( % 31.83) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , I am not sure what my order # is ( % 6.25) I have not heard whether my repair was approved or not? So far, Carshield has been what I expected it to be in regards to protecting me against repair costs I couldn't afford ( % 0.00) That will especially be true if they approve this repair of my air-conditioning system ( % 70.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , I have a Cadillac and I knew things go wrong with it ( % -6.25) I needed something to cover my rear end, so I got CarShield ( % 0.00) I’ve had it for some years now ( % 0.00) The first time I used them, there was no problem but recently, it seems like things have changed a little bit ( % 2.08) There’s always a competition between the dealer or who I’m getting the car to and CarShield ( % 0.00) At times, it’s not as good as the others ( % 70.00) I got some work done from the Cadillac dealer, and they went back-and-forth for a while but it finally got straightened out ( % 0.00) Cadillac charges so much an hour for the labor ( % 20.00) A lot of times, the hassle between them is the labor cost and what CarShield thinks it should be ( % 0.00) I got some work done from Midas the other day, and they had the same problem, but they got it worked out ( % -6.25) I also had a bushing done and it was fixed automatically ( % 10.00) There was no hassle ( % 0.00) The dealer called it in and right there and then, CarShield gave them an okay ( % 39.29) The last time I was at the dealer was for the wheel bearings ( % 0.00) Some things cost a lot of money but CarShield took care of it ( % 0.00) The experience with them has been good and there were a lot of stuff I didn’t have to pay for ( % 70.00) It could be better but it could have been worse ( % 5.00) It was okay money-wise ( % 50.00) It’s just a point of them haggling ( % 0.00) Read full review ( % 35.00)
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POSITIVE 🙂
2020/4
Original review: April , Haven't had to utilize Carshield yet ( % 37.50) I hope that if I do have to use it that it will cover the repairs minus my deductible ( % -10.00) I do not know the parameters of what is covered and what is not, but when I tried to use it one time Carshield was on going to pay for the most expensive part? It left me paying for the deductible and the higher priced part ( % 6.25) Not too impressed with this thus far, but gonna give it another try? ( % 55.00)
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2020/4
Original review: April , Due to pandemic I have not been able to work ( % 25.00) CarShield is working with me and I am very gracious ( % 20.00) Thanks for all you do and look forward to working with you until things get back to normal for those of us who truly and desperately need a helping hand during this unprecedented time ( % 7.00) Thanks again ( % 20.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Overall the experience with CARSHIELD was good once I connected with a representative WHO WAS FAMILIAR with the product line available to me! CY the representative for CARSHIELD was outstanding to initiate the final closure ( % 35.00) ( % 0.00)
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2020/4
Original review: April , Management, Wish CarShield didn't always take the cheap way out ( % 38.75) ( % 0.00) I have the Silver Plan now due to mileage ( % -12.50) ( % 0.00) Great service, depending on your claims representative ( % 80.00) ( % 0.00) We pay good honest money and should get good honest service ( % 65.00) ( % 0.00) "Upgrade much needed" ( % 20.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Great service ( % 58.75) Called the wrong number at first but the customer service agent transferred me to the correct department immediately ( % -12.50) Tech got to me much faster than was quoted and had my car unlocked and my keys retrieved for me in about five minutes after arriving ( % 20.00) ( % 0.00)
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2020/4
Original review: April , The agents that took care of us were very good at answering all the questions we had ( % 64.25) The price for the warranty was the best we found when we shopped around ( % 100.00) Also the way the warranty works gives us the ability to cancel at any time ( % 0.00) ( % 0.00)
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2020/4
Original review: April , Customer service was very helpful as we were going to cancel our coverage as we are not driving at this time ( % 28.75) We are staying home and she helped with giving us a rate we can handle ( % 0.00) WE are eldery and on social security ( % 3.33) Thank you ( % 0.00) ( % 0.00)
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2020/4
Original review: April , I called in because I can't make my payment this month ( % 37.50) The representative was very helpful ( % 20.00) I didn't want Carshield in my account ( % 0.00) Thank you so very much ( % 26.00) I like Carshield for protecting my vehicle, I will tell my others about Carshield ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Representative was helpful ( % 37.50) Appreciated being able to reach someone when I called ( % 35.00) I am thankful to have found your company ( % 0.00) I will be sure to tell others about your company ( % 50.00) Thank you ( % 0.00) Have a great day ( % 80.00) Regards, Julia-Ellen ** ( % 0.00)
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2020/4
Original review: April , Love the CarShield experience but you guys won’t cover my engine or drivetrain, yet your competition would, and for slightly less price at equivalent years/mileage ( % 23.61) Hence my rating ( % 0.00) Otherwise, great experience ( % 80.00) My vehicle is a Mercedes ML with miles ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , My experience with Carshield has been great ( % 58.75) I will have to make a call to customer service before giving a ( % 0.00) I need to know why they did not pay any labor charges ( % 0.00) The customer service is really good ( % 70.00) I will continue to keep my coverage ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Today we had the privilege of speaking with Hunter ( % 37.50) We thoroughly enjoyed our purchasing experience ( % 50.00) Hunter was exceptionally thorough, patient, and pleasing! We are extremely grateful that he took the time to answer all of our questions honestly I was full disclosure ( % 41.46) Several times he was willing to be placed on hold as I discussed the plan with the family ( % 12.50) He certainly made this purchase easy ( % 32.38) ( % 0.00)
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2020/4
Original review: April , I put in a claim for my Air conditioning, which I had to look for different shops who would agree to their low-balled counter estimate ( % 18.75) They sent out an adjuster who said that my factory tires and rims were not the original on my vehicle and that I modified my vehicle and didn’t pay my claim ( % 37.50) I was floored ( % 0.00) I’m gonna retain a lawyer and definitely seek legal counsel ( % 10.00) I’m going to every platform of social media and tell my story ( % 3.33) Please don’t fall for the okie doke ( % 0.00) Look at the commercials with the small print at the bottom of each commercial ( % -12.50) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , The individual I spoke with was very nice and answered my questions pretty well ( % 35.13) Sign up went very smooth and I will mention you to my friends and family ( % 52.00) It will be wonderful not having to worry about car breakdowns now ( % 100.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Excellent experience ( % 68.75) She was helpful and knowledgeable about my reason for the call ( % 0.00) Every time I have called it's been a great experience and I've been recommending the service to all my friends and coworkers ( % 80.00) So maybe more will join soon ( % 50.00) ( % 0.00)
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2020/4
Original review: April , I received all the information I needed ( % 37.50) The person I talked to gave me all the information I needed ( % 0.00) I understood everything completely and was grateful for all the help received ( % 10.00) Everything was outstanding ( % 50.00) Thank you for all your help, I will call again if I ever have another question ( % 0.00) ( % 0.00)
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2020/4
Original review: April , Since it was the first time using my Car Shield the rep walked me through the whole process and answered all my questions and spent as much time as she had to so that I understood everything that was going to happen and what to expect ( % 18.50) ( % 0.00)
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2020/4
Original review: April , Email contract # for review of coverage ( % 37.50) There is not any more to say ( % 50.00) The person I talked with was very helpful ( % 20.00) She sent me the email which I will review just as soon as I can get past this description ( % -25.00) ( % 0.00)
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2020/4
Original review: April , The representative was very helpful, she didn’t rush me and she was not rude ( % 24.17) She definitely answered all of my questions and helped me get the answers to any questions my policy covered and did not cover ( % 0.00) I felt welcome to the Car Shield family and she helped me update my payment information as well as making me feel secure knowing no one is able to access my information ( % 56.67) ( % 0.00)
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2020/4
Original review: April , Tiffany was very helpful, with the cancellation that I did on April first, she resolved the problem and I feel satisfied ( % 33.13) Will recommend Car Shield to friends, Was financial not able to keep policy at this time ( % -12.50) I've done this review twice! ( % 0.00)
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2020/4
Original review: April , I like the fact that the customer service representative was very patient with me and very thorough explaining everything I asked her for ( % 25.83) They were friendly yet professional ( % 23.75) As a reminder when I had to call back to provide additional information I received the same friendly kind of service ( % 24.38) ( % 0.00)
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2020/4
Original review: April , Updated on //: Could not find phone # for claims so talked to a Customer Service clerk ( % 37.50) She was very nice & gave us the Claims # to call ( % 78.00) We called the next day as it was getting late & they closed ( % -13.33) The Representative gave us the instructions on how to make the claim ( % 0.00) We only have one car so we had to take it to the Repair service, have the Mechanic inspect what was the matter & call the Rep ( % 0.00) from CarShield & tell him how much they would pay ( % 20.00) I was disturbed to learn that CarShield would pay very little for the repair, $ ( % -24.38) out of the cost of $ ( % 0.00) ( % 0.00) This seemed unreasonable to me as our monthly payments for coverage were nearly this much!!My husband had no way to get home but the shop was nice enough to bring him home & pick him up after the repairs were made ( % 23.33) My husband is diabetic and had to get home to take his medicine ( % 0.00) He is years old & thought we had Rental Car Coverage but were told this was not correct ( % 10.00) We could get a rental car and send in the bill & they would determine if they would reimburse us ( % 0.00) Well, after what I saw them paying so little for repairs, I'm sure they would turn down the car, or pay very little Reimb ( % -2.17) This was our first claim and we were very disappointed!!Original Review: The Battery light is on and probably needs an alternater ( % 28.33) Did not have the Service number so we called the Customer Service number instead ( % 0.00) We talked to a very nice lady but she did not assign a claim order number ( % 78.00) Our contract # is ** ( % 0.00) Read full review ( % 35.00)
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2020/4
Original review: April , Purchasing CarShield was fine ( % 39.58) However, the coverage sucks ( % -30.00) I had a problem with my engine and on the TV, it says, to cover your engine, your different parts and things like that ( % 0.00) Somewhere along the way, CarShield in the fine print says only damaged parts, and they even looked at internal parts of an engine ( % 13.89) And so, if you have eight valves but only four are damaged, but you have to have an entire engine rebuild, they will only cover the four that are technically damaged, but yet you can't put four new ones into a used engine, so you have to put eight ( % 2.73) Therefore, they don’t cover an engine that is a problem ( % 0.00) They only cover little tiny bits and pieces inside the engine ( % -6.25) I would not recommend CarShield to anybody because they did not do right by me ( % 28.57) I'm really dissatisfied ( % 20.00) ( % 0.00)
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2020/4
Original review: April , Expedient help and delivery on reserving a tow for my truck ( % 37.50) Out of pocket expense very reasonable but I am not satisfied with the very minimal nearly null benefit paid on repairs I have incurred to date ( % -0.50) Please contact me for further review of coverage or upgrade ( % 0.00) ( % 0.00)
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2020/4
Original review: April , Everything I could ask for and more ( % 43.75) Will tell family and friends ( % 0.00) I was going to let the coverage go being I live on SSD, Disability Retirement ( % 13.64) The lovely lady gave me her discount so I could keep the coverage ( % 50.00) Thank You, Bob ( % 0.00)
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2020/4
Original review: April , The representative with whom I spoke the first time, was friendly, polite and helpful ( % 33.33) She was able to answer my questions, and provide clarification on points that needed clarification ( % 50.00) She reviewed the agreement at the end of our conversation, to make sure everything was correct ( % 50.00) They sent me a printed copy of the contract ( % 0.00) The odometer reading in the contract is different to the reading that I gave over the phone ( % 0.00) I called back and mentioned it to the representative ( % 0.00) She checked the contract, and assured me that the reading on the contract that you have on record is correct ( % 0.00) Could you please send me another printed copy of the contract, with the correct odometer reading for my records? Thank you,David Read full review ( % 35.00)
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2020/4
Original review: April , Why is it the labor times are always different between the facility and Carshield when Mitchell manual is pretty much the standard ( % 16.50) The labor time should agree and not cost me money ( % 0.00) I do like the fact that I get a phone call and get to discuss everything with carshield as to what is going on and help make decisions ( % 0.00) ( % 0.00)
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2020/4
Original review: April , From inquiry to completion of membership the experience was pleasant, professional & carefree ( % 40.28) We look forward to being a family member of Car Shield for the balance of the ownership of our Ford Explorer ( % 0.00) Thank you for the peace of mind knowing that, God forbid, we experience a challenge with our car ( % 0.00) As Seasoned Citizens we are one a limited budget and the coverage, as well as, the value fits our needs financially ( % 5.95) ( % 0.00)
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2020/4
Original review: April , I was going to cancel my coverage and the agent respectfully was able to make me change my mind and was very straightforward ( % 46.56) I told her I wasn't ever going to use it and she said all cars will eventually need it and that with the rate that I had she encouraged me not to cancel it ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , My Debit card was hacked ( % 37.50) So we cancelled that card ( % 0.00) Then I learned the bank's fraud department declined/blocked Car Shield's Auto payment attempt ( % 0.00) Therefore, I called Car Shield to change the debit card we used ( % 0.00) Your agent then successfully processed the payment with the new card info ( % 44.32) ( % 0.00)
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2020/4
Original review: April , The gold shield coverage is very misleading ( % 28.75) Did not fix my car and I paid for what I was told was a bumper-to-bumper coverage ( % 0.00) This was very misleading and I am very dissatisfied ( % 20.00) I will tell every friend I have and get them to tell all of their friends also to never buy your coverage ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , I am a new customer and am proud of my decision to work with this company ( % 43.71) The people I have talked to, thus far, have been outstandingly friendly and helpful ( % 23.75) I’ve seen your commercials on tv and am excited that I chose your company ( % 37.50) ( % 0.00)
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2020/4
Original review: April , Very well pleased ( % 35.83) I have not had to use it ( % 0.00) God bless ( % 0.00) Just Knowing that I have the coverage and feel more secure with my vehicle and more at ease ( % 46.67) And they have been really nice and very kind about their service and taking care of their cars ( % 69.00) Thank you so much and God bless???? ( % 20.00)
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POSITIVE 🙂
2020/4
Original review: April , Eli was Helpful!!!! I already sent in my feedback on how Eli was Very knowledgeable about Car Shield Coverage on our Buick ( % 55.78) He explain the policy is base on year mileage on our Buick! Also; the first alternator a short time before it had to be change out for a new one ( % -15.34) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , The rep was kind, polite, and helpful ( % 48.75) I was able to cancel my service due to purchasing a new car ( % 17.05) The service didn't cover that much on my older car and I spent more money maintaining it than it was worth ( % 21.67) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , My experience was positive ( % 30.11) The representative provided detailed answers to all of my questions ( % 40.00) He went through all of the elements of coverage and exactly when the coverage would begin ( % 25.00) The waiting period was very interesting: days and or days and miles ( % 65.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , The best ever ( % 68.75) Thumbs up? You can use enough words to express your experience with this company ( % 0.00) It is amazing how the coverage and service work for you ( % 60.00) My experience with this company is going to be a long time before I leave ( % -5.00) It is worth every dime ( % 30.00) You have to have this kind of protection ( % 60.00) I love the service and quick response time ( % 41.67) It a sure keeper ( % 50.00) Thanks CarShield ( % 20.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , I am very happy with service and coverage ( % 68.75) Customer service were very helpful and pleasant ( % 46.67) I would definitely recommend CarShield to a friend or family member ( % 0.00) The shift lock on my car would not work or unlock from park to reverse ( % 0.00) My car was diagnosed quickly in-service time was taken care of in a day ( % 33.33) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , My vehicle repairs was not covered ( % 37.50) I called and was informed that maybe I need to choose a different coverage, but would have to start over with waiting period ( % 0.00) My car was already in the shop ( % 0.00) Of course it will probably cost me more money ( % 50.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Ronda was great ( % 58.75) She was very helpful ( % 20.00) She listened carefully my needs and acted accordingly ( % -10.00) The problem with some customer service agents, is they don't listen ( % 0.00) A good, a great customer service agent knows how to listen first ( % 58.33) Then know how to respond ( % 0.00) ( % 0.00)
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2020/3
Original review: March , There is nothing you people need to change of doing ( % 37.50) Everything is very very great and YES I will and have told other people of your service ( % 43.75) THANK YOU ( % 0.00) ( % 0.00) ( % 0.00) At this time and my life I will and am saying that coming into CarShield family is the very best thing I have ever done for myself ( % 100.00) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , I was just calling for basic information ( % 18.75) The representatives was very helpful and very courteous ( % 49.00) I wanted to know which plans I have and what all they both covered ( % 0.00) I have coverage on both my vehicles ( % 0.00) I would recommend CarShield to all of my family and friends ( % 0.00) It is wonderful knowing you have coverage when you need it ( % 100.00) Even though I have car insurance and full collision on my vehicles, you never really know what can happen in life ( % 12.50) I love being prepared ( % 50.00) This is a good way to have coverage with Carshield ( % 70.00) I hope I don't need them, but at least if I do, they are available ( % 5.00) ( % 0.00)
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2020/3
Original review: March , I’ve owned Carshield extended warranty plan for two years, I’ve used it once for a substantial repair and the process went flawlessly ( % 68.75) I recently traded in the car and purchased a different car and was able to transfer the coverage to my new car at a small cost without any issues ( % 7.73) CarShield is my peace of mind when it comes to unexpected car repair ( % 10.00) ( % 0.00)
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2020/3
Original review: March , So far the representatives at Carshield have very good at answering all my questions ( % 46.17) The plan seems to be too good to be true ( % 52.50) I have not needed any repairs so I can not comment on that subject ( % -16.67) But comparing carshield to other programs I have had it seems to be amazing ( % 23.75) My other plans I paid anywhere from $ to $ dollars and they expired in about years ( % -12.50) One did replace a transmission but I had paid more than that into the plan ( % 50.00) I was refused by one of them to replace a water pump that they said was ok but it wasnt and I had to replace it at my own expense ( % 55.00) I hope carshield is all they say they are because it is a great peace of mind knowing I am covered ( % 80.00) I hope I dont need to use it but if I do then we will find out! By my experience with other companies I highly recommend carshield ( % 1.75) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , Great Service: Kind, Patient, Clear questions, Friendly voice tone, Pleasant, Not pushy ( % 49.72) Thank you ( % 0.00) Interview was timely ( % 0.00) Everything was clear ( % 10.00) There was laughter when I tried to say funny things ( % 25.00) I was able to take notes and jot down that which I thought was important ( % 24.81) Conversation was smooth ( % 40.00) Thank you ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , I so appreciate my representative that took care of of my concerns and worries ( % 37.50) He was the best ( % 100.00) He demonstrated through the whole process of positive energy, kind, and understanding attitude ( % 34.24) I so appreciate that he is truly a Awesome representative of your company ( % 100.00) ( % 0.00)
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2020/3
Original review: March , Car Shield is a much better extended warranty on a used car than a car dealership, a car dealership will charge ( % 43.75) dollars for only thousand miles, so ( % 0.00) a month is a good deal, I don't even drive thousand miles a year, my car is in very good condition, I've done the routine maintenance on my car already, so if anything happens like your advertising says and it will, well Car Shield is there for me, so it's peace of mind knowing I have this extra insurance on my car ( % 53.67) ( % 0.00)
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2020/3
Original review: March , It's been over two weeks and I'm still waiting for a hard copy of my service contract ( % 4.17) I've tried three times with online response service to no avail ( % 0.00) Would appreciate if someone would send me a hard copy of my contract please ( % -29.17) Thank you ( % 0.00) Have a good day ( % 70.00) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , Ok, fast, friendly and very very professional help ( % 31.60) Felt like he really cared and I will be more than happy to refer a friend and also share with them that I think CarShield is the best thing you can add to your car ( % 62.50) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , When I first subscribe with Car Shield and asked about coverages I was happy with what they told me ( % 47.50) I recently had to have a repair done on my vehicle and dealership informed me that the issue was not covered ( % 0.00) I was not very happy about it ( % -30.77) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , Great company ( % 58.75) I never have any problems with Car Shield ( % 0.00) Every time I have to contact Car Shield, they go out of their way to assist me with getting my problem fixed and resolved ( % 10.00) You can't go wrong with getting and going with Car Shield in my opinion ( % -50.00) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , My first order only paid about % for the work! This time they covered none of the work so I had to pay $, out of pocket ( % 20.83) It is very frustrating ( % -52.00) You call them and they say they will cover and then the garage calls and they don’t ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , Very customer service and professional ( % 22.50) Car Shield is the best, thanks for your service ( % 60.00) Car shield you rock and I will always recommend your service and quality of work, every rep that I spoke to was courteous ( % 60.00) Continue to stay professional, customer service ( % 10.00) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , Representative was cordial, answered all of my questions, was professional and polite ( % 23.75) I asked questions about my coverage, how the program works and requested a copy of my coverage ( % 0.00) I appreciate quality customer service and when I find it I share it with others ( % 0.00) Thank you ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , I am on a fixed income and on disability, so cost was a big thing for me ( % 15.83) The man that I spoke with helped get me a better rate that was affordable for me ( % 50.00) I now don't have to worry about a big repair ( % 0.00) ( % 0.00)
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2020/3
Original review: March , Requested a copy of my contract as I had not received it or misplaced it, I was only on the phone less than minutes ( % 0.21) and everything was taken care of ( % 0.00) Very efficient and would definitely recommend using CarShield, I finally made a good choice ( % 22.50) George ** ( % 0.00) Thanks CarShield ( % 20.00) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , Awesome customer service, spoke with agents who painlessly updated my new vehicle added to my policy ( % 50.38) Took no time at all ( % 0.00) Very thorough explaining everything involved ( % 20.00) Have recommended your service to many friends and relatives ( % 50.00) Wish I had done this years ago! ( % 0.00)
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2020/3
Original review: March , Not thrilled about the coverage I have received ( % 3.75) When I took my car in for repairs, I was told that my Gold package did not cover anything to do with "Compression" issues ( % 0.00) That's in the drive train, how can it not be covered? ( % 0.00)
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2020/3
Original review: March , I am impressed with Car Shield ( % 68.75) Any time I need them it just takes one quick phone call ( % 33.33) When I call them I never have to wait for someone to assist me ( % 0.00) The person who assists me when I call them is always available to help me no matter what problem I am having with my vehicle ( % 40.00) I have also introduced my family and friends to Car Shield and they are also very happy with Car Shield ( % 100.00) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , Called to see if I could get a copy of new policy ( % 25.57) Stephen in Customer Service took excellent care of me making it a smooth simple transaction which I loved ( % 52.50) He was also able to find recall information about my vehicle that I might want to have checked made me feel that CarShield cared about my personal safety not just my money ( % 25.00) Very personable on the phone and knowledgeable about the product ( % 20.00) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , Representative was very polite and helpful ( % 28.75) Transaction was done without any problems ( % 0.00) Answered my questions ( % 0.00) Made sure that I understood the services I was purchasing ( % 50.00) I would recommend Car Shield to any one who needs coverage ( % 0.00) Great service! Have a lot to offer to their customers ( % 100.00) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , The customer service rep was very helpful and knew her job and how to explain it to the client ( % 28.75) I would recommend her to help others in the future ( % 0.00) She explain how to write my cancellation letter and also recommended me to get coverage on my new car ( % 13.64) ( % 0.00)
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2020/3
Original review: March , Very good experience ( % 64.25) I only cancelled because the car I was going to purchase was already sold ( % 0.00) I will be back once I purchase my next vehicle ( % 0.00) Service was quick and very friendly ( % 41.04) I was surprised how easy it went ( % 26.67) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , Signing up was painless by your salesman Sean ( % 37.50) When I called in later Amanda in customer service took my exact mileage and was very helpful with other requests ( % 8.13) Hopefully the actual service will commensurate with the sign up ( % 0.00) If it does I will have no problem telling other ( % -12.50) ( % 0.00)
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2020/3
Original review: March , FANTASTIC ( % 38.75) Never had a problem with claim ( % 0.00) Always available to answer my questions ( % 40.00) Or direct me to the proper department ( % 5.00) Helped me off the road when my car was broken down ( % -27.78) Car Shield is the insurance you should have when your warranty runs out ( % 0.00) ( % 0.00)
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2020/3
Original review: March , I had two claims with CarShield and both were satisfactory ( % 37.50) My car dealer called in the claim and issued the service; I paid the $ per claim fee to the dealer and all was satisfactory ( % 0.00) My monthly fee was $ for my Toyota Prius and all was good! ( % 87.50)
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2020/3
Original review: March , Great service ( % 58.75) I have a Diesel / ton and I got drivetrain coverage for $mo ( % 0.00) on a truck with k on it ( % 0.00) It covers everything I would be worried about on a yr old pickup ( % 10.00) They were prompt and courteous every time I called ( % 60.00) ( % 0.00)
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2020/3
Original review: March , The CSR was extremely nice and helpful and probably the only reason I decided to purchase warranty ( % 32.50) I received an email, that had extremely deceitful pricing, not sure that it is not false advertising! The actual pricing was about times what was in the email! ( % -3.13)
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2020/3
Original review: March , CSR is great to work with ( % 58.75) ( % 0.00) ( % 0.00) Sheryllee was a please to work with ( % 0.00) ( % 0.00) ( % 0.00) very informative and helpful ( % 20.00) Made me feel like she cared ( % 0.00) ( % 0.00) That's how customer service should be ( % 0.00) ( % 0.00) ( % 0.00) I will definitely use Car Shield again ( % 0.00) ( % 0.00) ( % 0.00) Prices were good and always there to help when needed ( % 70.00) ( % 0.00) ( % 0.00)
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2020/3
Original review: March , Even though I didn't get to use Car Shield because I totalled my car the day after I signed up for it, their customer service was excellent and refunded my money right away ( % 55.36) I will definitely use them when I get another car ( % 0.00) ( % 0.00)
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2020/3
Original review: March , I bought a policy ( % 37.50) After months I trade in the car ( % 0.00) I called to make sure the automatic payments were stopped ( % 50.00) I was very pleased at how easy it was ( % 54.17) Person that helped me very pleasant and helpful ( % 95.33) I am pleased with my policy ( % 50.00) ( % 0.00)
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2020/3
Original review: March , In brief, I called to complain and cancel my contract ( % 18.75) I was upset as I just paid out % of a claim submitted ( % 0.00) I ended up speaking with Denny ( % 0.00) She was amazing ( % 60.00) Knew everything about the business and people ( % 0.00) Listened, explained and made me rethink my decision ( % 0.00) In process of review ( % 0.00) Regardless of outcome, she was still the reason I'm continuing my policy for now ( % 0.00) ( % 0.00)
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2020/3
Original review: March , Great experience! Wish I had known this earlier ( % 45.83) , excellent pricing, the coverage, the explanation from Car-Shield's representative (Eugene, an army veteran) made this purchase simple ( % 33.33) Will tell all my friends about this extended truck warranty ( % 0.00) , Thanks ( % 20.00) JFB Read full review ( % 35.00)
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2020/3
Original review: March , My experience with your representative was very good ( % 64.25) I will be Recommending Carshield to my friends and family ( % 0.00) I hope that I will not have to use this service but it’s good to know that it’s there if needed ( % 70.00) Thanks for your time and help ( % 20.00) Mike ( % 0.00)
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2020/3
Original review: March , I need some paperwork to put into the car and the truck to show that we have coverage for the two vehicles ( % 37.50) Just in case something happens that we will need to use the coverage ( % 0.00) That is about all that I can think of ( % 0.00) Thank you for the coverage ( % 0.00) ( % 0.00)
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2020/3
Original review: March , I saw the commercial numerous times, saw it this time and immediately called ( % 12.50) So glad I did ( % 50.00) My sister and I got coverage and it is such a relief ( % 0.00) The Rep was very helpful and knowledgeable, and provided wheel to wheel coverage for me and my sister ( % 20.00) ( % 0.00)
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2020/3
Original review: March , I have used Car Shield several times with different cars ( % 12.50) I turn to Car Shield every time my new car warranty expires ( % 13.64) It's helpful to me that I just drive into my dealership, describe the problem with my car, hand over my booklet sent to me by car shield, and he takes care of the rest ( % 0.00) I would recommend it to my family and friend ( % 0.00) ( % 0.00)
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2020/3
Original review: March , I was very happy with ( % 68.75) Car shield ( % 0.00) I was with them until I bought another car with a A warranty and could not use them ( % 0.00) They were very helpful and easy to contact ( % 31.67) Always there when I needed them ( % 0.00) Lucille Read full review ( % 35.00)
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2020/3
Original review: March , Very nice and understanding to me ( % 57.75) When I didn't have my fund in the bank they said, "No worries ( % 0.00) " I still have days to pay or I can just pay month until I catch up and also they changed my payment date to the end of the month which is good for me ( % 70.00) ( % 0.00)
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2020/3
Original review: March , I got CarShield about three months ago for my F In case something else happen ( % 37.50) Well I ended up with an oil leak ( % 0.00) Took it Ford dealership and car shield will not cover and then they dropped me ( % 0.00) ( % 0.00)
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2020/3
Original review: March , I will recommend CarShield not to just my family and friends but to everyone ( % 37.50) They’re so easy to deal with ( % 43.33) I’ve noticed an oil leak from my car and immediately took it to local dealership and my service advisor took care of the rest dealing with CarShield claim department ( % 0.00) Once they’ve diagnosed where the leak is coming from the service advisor called me and told me that CarShield approved the work needs to be done without any hassles ( % 0.00) I highly recommend CarShield to everyone! ( % 20.00)
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2020/3
Original review: March , Had to cancelled service ( % 37.50) Wife lost her job and just dont have the money to keep ( % 0.00) Would love to keep but at this time we just cant keep ( % 50.00) When things not going right they are not, dont know when she will get back to work ( % 14.29) Thanks very much for everything ( % 23.00) Will recommend to my family and friends ( % 0.00) ( % 0.00)
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2020/3
Original review: March , My car would not start at all ( % 37.50) The CarShield representative offered to have a tow truck tow my car to a mechanic ( % 0.00) When I ask for a jump start instead, she contacted a provider who jumped my car and I was on my way to run my errands ( % 0.00) They provided wonderful customer service ( % 100.00) I have been dealing with difficult Allstate Roadside Service previously ( % -33.33) It is nice to talk to an American representative instead of a foreign representatives who do not understand West Texan accent ( % 15.83) ( % 0.00)
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2020/3
Original review: March , Very reliable, professional and they have best customer friendly and service ( % 41.00) I recommend Carsheild to my family and co workers ( % 0.00) I have a Cadillac Escalade that had miss fires and oil pump problem, CarShield got me new motor for my Cadillac Escalade ( % 13.64) ( % 0.00)
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2020/3
Original review: March , Seen a commercial on tv and called to check on coverage ( % 18.75) It was so good I couldn't pass it up an affordable ( % 70.00) Ford called me a few days before which I didn't accept ( % -20.00) CarShield beats them hands down ( % -15.56) Thank you carshield ( % 0.00) ( % 0.00)
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2020/3
Original review: March , Best customer service I have experienced in a long time ( % 53.13) The first time I put my Chevy Volt on a plan ( % 25.00) Service was so good I called back and added my Ford F- on a plan ( % 35.00) Awesome people ( % 100.00) Thanks CarShield ( % 20.00) ( % 0.00)
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2020/3
Original review: March , The customer service representative was very friendly and cordial, seemed to be well informed of services and was very helpful and patient in assisting me in my understanding of the services available and how they would be of benefit to me ( % 36.56) ( % 0.00)
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2020/3
Original review: March , Had very great experience ( % 68.75) Very quick, easy and simple ( % 28.89) Was greeted as if I was family which I appreciate and went above and beyond to get me every deal that was available ( % 20.00) Very happy to have two vehicles one mine and the other my parents all of us being very happy ( % 62.50) ( % 0.00)
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2020/3
Original review: March , I have received great customer service every time I call Car Shield! Their representatives are always professional, courteous, and knowledgeable ( % 51.88) I have great peace of mind knowing they are there to handle any car problems I may have in the future ( % 40.00) I definitely recommend this company and will make sure my friends and family are aware of them too!!! ( % 32.94)
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2020/3
Original review: March , It was ok ( % 43.75) Had to call back to get the same deal as my sister because I told her about you guys and she got a better deal so now we pay the same ( % 12.50) I really glad I joined cause I really need this on my car ( % 35.00) ( % 0.00)
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2020/3
Original review: March , My Change of credit card info was taken care of in only a few minutes ( % 5.83) The representative was very polite, caring and helpful and his efficiency had my card changed and working in just a few minutes ( % 0.00) Thank you very much for your time ( % 26.00) ( % 0.00)
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2020/3
Original review: March , The staff were very helpful and kind ( % 39.17) Immediately Doug ** went into everything that I could possibly have and what the insurance covered ( % 0.00) The price is very reasonable and I am very grateful to have called them, because I was paying $ with GEICO ( % 23.00) Car Shield is more in my price range ( % 50.00) Thank you Doug ( % 0.00) ( % 0.00)
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2020/3
Original review: March , I ordered coverage for my -year-old Subaru, but later found my husband had made a different arrangement without telling me ( % 12.50) CarShield helped me compare the plans, but finally I still had to cancel because of a personal consideration affecting my husband ( % 0.00) Customer Service representatives were always gracious & helpful as I problem solved my situation ( % 0.00) ( % 0.00)
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2020/3
Original review: March , Service texts ( % 37.50) I was grateful to have a text to remind me to pay my bill because I would like to keep the policy in force and feel free to continue to send me texts when their fellows do ( % 40.00) Thank you very much ( % 26.00) Have a blessed day ahead ( % 0.00) Mr ( % 0.00) Gregory ** ( % 0.00)
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2020/3
Original review: March , My recurring payment was declined due to a lost card ( % 12.50) I received another one and forgot to let Car Shield know, thus the phone call from them ( % 0.00) I have the Diamond package on my Ford Ranger ( % 0.00) I have not had to use the services as of today, but am confident that Car Shield will take care of any problems I may have on my Ford Ranger ( % 50.00) ( % 0.00)
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2020/3
Original review: March , We love the security that Car Shield gives us ( % 43.75) It's a peace of mind knowing we can concentrate on other things ( % -12.50) I would just like to say thank you for protecting my family ( % 0.00) Car shield has great benefits like the towing car rental and overall good feeling ( % 50.00) ( % 0.00)
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2020/3
Original review: March , The guarantee of what CarShield will do for me ( % 37.50) Knowing that I am covered for any unseen problem ( % 0.00) It gives me confidence knowing I am a valued customer ( % 0.00) I'm part of something bigger than any problem I might have ( % 0.00) At my age I'm not trying to be somewhere stuck, you have to have a carshield ( % 0.00) ( % 0.00)
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2020/3
Original review: March , After calling for info and battling that "hard sell" sales pitch unsuccessfully, my husband purchased CarShield ( % 4.17) He then started reading his contract ( % 0.00) How can a person with a used car have documentation of every work performed? Really? Every receipt from every oil change, should something go wrong with that system? The truck had sixty thousand miles on it when he bought it ( % -15.00) So explain that to me, how we could have such documentation ( % 0.00) It reads you will only cover problems if one has PROOF the problem spot has been perfectly serviced and maintained ( % 50.00) What used car owner can show that? Luckily, I married a man smart enough to CANCEL BEFORE DAYS ( % 15.48) Thanks, at least, for that option ( % -5.00) I wonder if there is an honest extended warranty out there ( % 60.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , I was please to be handled with the most pleasant ( % 53.61) Staff member ( % 0.00) She ( % 0.00) Answer all my question ( % 0.00) And told me what I should do next ( % 0.00) I felt most assured ( % 50.00) Thank you for your help ( % 0.00) This was my first time I ever used my insurance ( % 25.00) She guided me through everything I should do with confidence ( % 0.00) I am very well please ( % 20.00) With her handle my case ( % 0.00) Now I can hope the Dealership can fix the problem ( % 0.00) It's a handy cape van for my god son ( % 60.00) Van to get him around ( % 0.00) Thank You again CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Good staff and professional ( % 39.17) ( % 0.00) right to the point of coverage and do everything thing they can possibly do to get the customer satisfaction and advise me to future possible transfer for future purchase or transfer of or discount on new future auto coverage ( % 6.03) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Very knowledgeable, informative, professional, helpful, and courteous ( % 31.87) The seller was a huge factor in my purchasing of the current plan I have ( % 20.00) Professionals like this seller are hard to come by and their expertise is needed to maintain good customer relations ( % 20.42) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , The reason I went with CarShield are the great rates that they have ( % 58.75) Within days, I ended up trading the vehicle in for a new one ( % 13.64) CarShield was very respectful when I called to cancel my policy ( % 65.00) If I have another vehicle that needs a warranty, I'm definitely coming back ( % 0.00) Thanks for the professional service ( % 15.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , I experienced no difficulty in contacting the agent on more than one occasion ( % 55.83) Many online companies have a different agent each time one calls ( % 25.00) Did not have to be put on a waiting list ( % 0.00) The product offered was practical and economical enough to have good value for one years of age, which is my age ( % 33.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , I never really thought I would benefit from my Carshield coverage, my vehicle is in mint condition and I take good care of it ( % 32.50) In fact, I considered dropping the coverage ( % 0.00) But then the Radio/Uconnect system went bad on my Jeep Grand Cherokee and an engine trouble light went on ( % 0.00) I took my vehicle to the dealership and they informed me the Uconnect radio needed replacement and an oil sensor went bad and also needed a replacement for a total cost of over $ ( % -35.00) Because of the cost of the repair, Carshield had an inspector look at the vehicle ( % 0.00) I guess they got a small discount and ultimately paid $ for the repair ( % -12.50) My only complaint is, that, according to the dealer, the failure of the Uconnect system also caused the battery to short out and that was not covered ( % -15.42) So I had to pay $ for a new battery plus my $ deductible for a total of $ ( % 6.82) Still better than the $ I would have had to pay without Carshield ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , My experience with Carshield turned out for the better ( % 43.75) I do recommend everybody to get car Shield ( % 0.00) I will tell everybody about car Shield ( % 0.00) They serve their purpose ( % 0.00) I told my mother about carshield and she's going to get car Shield real soon ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Larry ** was extremely helpful in answering all my questions, was knowledgeable, was courteous, and met all my expectations ( % 28.33) I would recommend Car Shield to anyone needing an extended warranty on their automobile ( % 0.00) In my opinion, it is the best contract I have been able to find for an extended warranty on an automobile ( % 75.00) Larry Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Car Shield was great in evaluating my car and responded in taking care of my car ( % 58.75) I am very pleased how quickly I was able to get my car back and I have mentioned Car Shield to my family so they could have their cars warrantied ( % 37.08) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , We sold vehicle that was covered ( % 37.50) The communication and effort add Car Shield is impeccable ( % 75.00) It's obvious they care about their relationship with customers ( % 0.00) Some of the best customer service I've encountered over many years ( % 75.00) The value factor of the relationship is as good as I've seen ( % 70.00) In my estimation best I've seen in industry of warranty ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Everything has been great ( % 58.75) Great customer service and great coverage ( % 80.00) I would totally recommend Carshield to all my family and friends ( % 0.00) I'm looking forward to continuing my coverage with Carshield ( % 0.00) If I have any other questions I'll be sure to call an agent ( % 18.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , The dealership had difficulty reaching the claim department then after being told I was covered I still had to pay out of pocket ( % 37.50) I pay monthly to be covered and still have to pay out of pocket ( % 0.00) Make me ask myself why am I paying for service I'm not receiving ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , I just purchased the service ( % 37.50) I don't know how good you would be until my vehicle goes wrong and needs repair ( % 10.00) Only then, I would know whether I will recommend to a friend or not ( % 0.00) I hope when time comes you will service well ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Was very easy to begin coverage ( % 46.92) Just stated what I wanted, picked from plans available, and got an explanation of coverage and when coverage would begin after the first payment was made ( % 32.50) Only question I have is would like to review the contract after coverage was started ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , My experience was, "Revealing" ( % 37.50) ( % 0.00) ( % 0.00) ( % 0.00) I have had several conversations with representatives ( % 0.00) ( % 0.00) ( % 0.00) all of which have told me or explained, to me, different versions, of what they understood my contract for service ( % 0.00) ( % 0.00) ( % 0.00) to be ( % 0.00) Many times I was informed that I needed to have a minimum of miles and a certain amount of days, both ( % 35.71) ( % 0.00) ( % 0.00) not either ( % 0.00) I have finally been informed that based on my contract, I am currently allowed to take my car to the service center ( % -3.33) ( % 0.00) ( % 0.00) ( % 0.00) I gave both Lea and Nakeisha Excellent Ratings, because they both inevitably gave me the answer I have been arguing, very politely to hear ( % 40.00) BOth of these young ladies were thorough and what I'm hoping to be ( % 10.00) ( % 0.00) ( % 0.00) Concise ( % 10.00) ? Now ( % 0.00) ( % 0.00) ( % 0.00) If these surveys are of any true concern to Carshield ( % 35.00) Then I would Very Much like a Supervisor to contact me and Discuss my Situation, in hopes, that this will never happen to another client or customer of Carshield ( % 26.00) !** Frank Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , CarShield does what is outlined in the contract ( % 37.50) I would recommend this company to others because they followed through & customer service is great ( % 80.00) I have had no problems with this company ( % 0.00) I really appreciated the customer service that were real people and they where very informed in answering all question a with satisfaction ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Adress Change ( % 37.50) Glad to see there's Someone that can hopefully help, I'm Pretty Sure Everything will be okay, havent used or had to use any of your help, but Peace of Mind, That Works By Committee, Hope you can get these lights that dont belong there out of my face, always feel like I'm bothering my mechanic to take light out, glad he dont mind ( % 44.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , I wasnt sure it was worth keeping the warranty on my car, BUT MY REP offered me a discount as I am a Senior ( % 39.17) This enabled me to keep my warranty plan, for which I am very grateful ( % 20.00) I would offer your service to my friends who are also seniors and live all around me ( % 13.64) Thanks again ( % 20.00) Zita Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Customer service was very good ( % 64.25) They helped me with all my questions and were very pleasant to me at all times ( % 95.33) I would recommend this company to all my friends and family ( % 0.00) The rates are good and better than any other company that I have talked with ( % 35.83) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Cancelation as of now, uncontrolled circumstances ( % 37.50) My experience was a very good one, in having my current situation taking care of, with my best interest in hand ( % 63.67) I could not have signed up with a better company ( % 50.00) Their loyalty and commitment in helping their customers is of high standings, and that's very good in nowadays society of finding reputable businesses ( % 52.33) I am most pleased and appreciative of such great service ( % 48.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Customer service lady was very knowledgeable and explained everything very well and saved me money with all the discounts such as military service, sr's and others and explained everything that even a old guy like me could understand ( % 12.92) I give her stars and so should your company ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Mechanical/electrical system ( % 37.50) I will be glad to tell you my and Mercedes will tell you the rest ( % 50.00) I followed the preliminary guidelines ( % 0.00) I was told that I was covered ( % 0.00) Hendrick Mercedes was told that I had no coverage ( % 0.00) I called CarShield, again, all systems are go ( % 0.00) I told that to Mercedes ( % 0.00) They re-contacted Car Shield ( % 0.00) After minutes on hold ( % 0.00) They hung up ( % 0.00) This happened to Hendrick Mercedes times ( % 0.00) I called Car shield, again was told that the repair was approved and repair was going to be honored ( % 0.00) All systems were go ( % 0.00) They would give me the number ( % 0.00) "Please stay on the line ( % 0.00) " I waited and hung up after an hour ( % 0.00) I paid Mercedes ( % 0.00) I have tried to reach Car Shield times more to either refund my premiums or pay Mercedes ( % 50.00) They have done neither ( % 0.00) I think it is a total scam ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , I have been very satisfied with the service I received from CarShield ( % 51.25) They treat their customers with respect ( % 0.00) Their service is superior and they honor their word ( % 70.00) I highly recommend them to anyone for providing service to their car ( % 16.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Got all I needed to know right away about my account ( % 33.04) Haven't had any true experience with Car Shield yet except getting the Acadia and Ford truck on warranty ( % 35.00) If I get in a accident, I hope I have no trouble getting fixed right away ( % 16.19) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Had a great experience ( % 58.75) Will use again in the future ( % 0.00) And would recommend to others to use Car Shield ( % 0.00) The salespeople that helped set up the account were helpful and professional ( % 10.00) The process was simple, quick and easy to understand ( % 25.56) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , My account was charged twice but the customer service rep took very good care of issue ( % 64.25) I do not remember the reps name but she was very helpful in every way ( % 20.00) She took the time to take care of the problem ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Part needed was engine fan that's part of two fans on the radiator which is not covered ( % 37.50) What I would like if that was possible even if the part isn't covered if they could look the part up or located coz that was my problem getting the part for the car what you still at the shop for days now ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , We bought a new vehicle today ( % 25.57) The new vehicle comes with a warranty, so we no longer need the service at this point in time ( % 13.64) Our experience with CarShield has been a positive one and we would definitely recommend it to others ( % 11.36) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , My husband passed a couple of days ago ( % 37.50) I needed everything in my name and info ( % 0.00) They were very understanding and willing to assist me in this sad time ( % -1.67) I just wanted to thank them so much ( % 20.00) I don’t have much more to say ( % 50.00) Except thank you very much ( % 26.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Your customer service was great ( % 58.75) They did everything I asked them to do ( % 0.00) The first young man was not great, but the other people were great ( % 12.50) The first young man needs more training ( % 28.33) My only complaint was they wanted me to tell them why I did not want your service ( % -15.00) I told them I did not want to tell them and I didn't have to give them a reason ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , So this morning I gave CarShield a call to cancel my policy after a few weeks with them ( % 8.75) After reading countless hours of good and bad reviews I decided to go ahead and cancel ( % 0.00) Spoke with Heather and as soon as I said I wanted to cancel ( % 0.00) Oh man, Heather got defensive and agitated right away because I didn’t want to give her an explanation of why ( % 28.57) Why does Heather think I have to give an explanation to her of why I don’t want to keep pumping my cash into this company? Beats me! Anyways she finally said my policy was cancel blah blah and my money will be refunded in days and bam hung up on me ( % 0.00) Lol ???? STAY AWAY ( % 80.00) I’d rather drop the bag if and when my car breaks down ( % -15.56) Oh yeah, I knew this agitation and defense mechanism was coming after reading those reviews ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , I received a Car Shield email that caused me some concern ( % 37.50) I contacted Customer Service ( % 0.00) Your representative quickly explained that I should not have received the email and to immediately disregard it ( % 33.33) She was polite, knowledgeable, reassuring, clever, and professional ( % 13.33) She is an outstanding credit to CarShield ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , I just signed up couple weeks ago ( % 37.50) Your programs sounds very good ( % 91.00) Hopefully I don't have to use it ( % 0.00) Thanks for getting back to me ( % 10.00) Several people told me, "Are you sure they will insure your SUV , miles ( % 25.00) " I said, "They sure did ( % 50.00) " ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , The CSR who help me with my decision to purchase CarShield was knowledgeable and caring ( % 37.50) I have not used the service yet but I anticipate it will be as the Representative who helped me ( % 0.00) I was told that I can take my car to any dealership or any certified mechanic ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Staff were very helpful ( % 28.75) Did not feel any pressure and gave me all the information I needed to make a decision ( % 0.00) Price was right, too ( % 28.57) I'm much more comfortable now that I have the added coverage on my mini/mobility van ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , It was nice to have my questions answered by a very nice, pleasant young lady ( % 51.77) She also told me if I had further questions to please call back ( % 0.00) Every contact with your company has be a pleasure to deal with ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , I've been treated very well ( % 28.75) I'm looking forward to staying with CarShield for a long time and when and whenever I have a problem ( % -5.00) I'm hope I'm treated well ( % 0.00) Thank you and have a good evening ( % 70.00) What can I say? I just joined ( % 0.00) I don't want to lie about it ( % 0.00) So far so good ( % 40.00) I've been treated well with respect ( % 0.00) Yes I would recommend a friend at this time but like I said I just joined on March rd ( % 0.00) I'm a newcomer ( % 0.00) Would it be beneficial for me to have the Car Shield app ( % 0.00) I would like for someone to call me and give me that information ( % 0.00) Have a nice day ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , The Rep was very professional in her presentation of the warranty coverage that my vehicle qualified for ( % 25.25) ( % 0.00) She took the time to walk me thru the warranty coverage and then the cost of the coverage, the payment plan the Diamond warranty coverage ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , My husband wanted to add warranty to his truck ( % 37.50) Tamesha answered our call and was very helpful for us ( % 20.00) When asked about a contract being sent, she advised the original car contract was emailed twice to us ( % 37.50) When I checked my emails and found it the print contract area would not allow me to open up the contract to view ( % 0.00) I called customer service and was told they would mail the contract to me ( % 0.00) Thanks for all the help ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , I was very pleased to have my heat fixed without having to come up with the full amount ( % 36.88) Carshield covers the parts I don't want to think about!! They made the processes simple and I didn't need to worry about being out of commission for more than a few hours ( % 10.00) Thank you! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Great experience ( % 58.75) Professional and kind ( % 35.00) Knowledgeable and efficient ( % 0.00) Don't know what else to say ( % 0.00) Respectful and provides great coverage ( % 65.00) Coverage is complete and fair ( % 40.00) Number one in providing help with your car ( % 0.00) Again nothing more to be said ( % 50.00) A great company ( % 80.00) Everyone should have it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , With the bill being $ my portion was almost $ ( % 37.50) I thought would cover better than that ( % 50.00) I pay $ a month and had to pay this amount ( % 0.00) Not too happy ( % 80.00) Disappointed that was not a better coverage for the amount I pay a month ( % -50.00) Truck was down days ( % -15.56) I have had a car for the last days ( % 0.00) Sucks ( % -30.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , I was a customer that changed to new car ( % 25.57) The service was fabulous and I have no complaints ( % 40.00) It was a wonderful experience ( % 100.00) Customer service was great no did he job explained every thing to me in detail ( % 80.00) Was all good ( % 70.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Good service ( % 53.75) Professional and courteous ( % 35.00) The CSR was very knowledgeable ( % 20.00) She was polite and informative ( % 0.00) She is what makes me want to patronize Car Shield's services ( % 0.00) Through all that's going on she made my day brighter ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Everything Was Perfect ( % 68.75) Customer Service Representative was excellent ( % 100.00) They were pleasant to talk to and very kind ( % 75.67) I will recommend all my friends and family about your company and the great service you provide ( % 80.00) Thank you ( % 0.00) I look forward to getting great service each and every time I call ( % 80.00) Again, thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , I do not have a description about anything because I was only asking about service ( % 18.75) The rep was knowledgeable about my inquiries ( % 0.00) I asked about several things and she had answers for all questions I asked ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , I called because I received a letter that I needed to activate my service contract ( % 37.50) I have had my contract for almost years now and the representative said it was just an ad and it usually sent to customers that don't currently have it and that I don't have to worry about the letter ( % -12.50) It just so happens that I need to have my truck taken in to have the transmission worked on ( % 0.00) She gave me the number for the tow company they use and explained how to make the claim ( % 0.00) She was very helpful and found the info very quickly even though she explained that she was working from home and things are a little different and may take her a little longer than it normally would ( % 6.81) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Insurance for my truck ( % 37.50) Yes I would recommend others for this insurance ( % 0.00) I got the best price and the helpful employee ( % 100.00) Very satisfied ( % 65.00) I'm very pleased with the insurance so far and I understand that I'm in control of my payments and so I have this drafted monthly to make sure I'm covered ( % 41.67) Thanks ( % 20.00) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , As I was driving my vehicle the light came on the dashboard to let me know there was an emergent problem with the brake system and to get the car to the dealer ASAP ( % 38.75) I did that and between the dealer and my car maintenance contract they identified the problem and rectified it! I am ever so grateful!! ( % 0.00)
consumeraffairs
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2020/3
Original review: March , Friendly service, answer lots of questions ( % 37.50) Will recommend it to a friend ( % 0.00) I’ve tried other companies here ( % -12.50) Seems to be the best according to price and all the different options to carry ( % 50.00) I feel comfortable and relaxed about joining CarShield ( % 40.00) Thank you for your help ( % 0.00) ( % 0.00)
consumeraffairs
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2020/3
Original review: March , After replacing stepper motor, which CarShield approved, it was discovered heat pump is also defective, which was not approved for replacement ( % 37.50) Now I still have no heat, so what benefit is it to me to have your coverage if you won’t replace the primary source of the entire passenger heating system ( % 20.00) Either you cover ALL COMPONENTS of this system, or why cover any of it?Obviously, you don’t want to cover anything that involves more labor ( % 50.00) ( % 0.00)
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2020/3
Original review: March , I’m glad I made the decision to go with Car Shield for my BMW ( % 43.75) It has been a wonderful experience and easy to use since my manufacturers warranty expired and I’d recommend their product to anyone in search of a car warranty ( % 71.67) ( % 0.00)
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2020/3
Original review: March , We did not know that CarShield did not cover the schook replacement ( % 37.50) Now we don’t know what CarShield will cover or not ( % 0.00) We had to drive the car back home and find someone to fix it for us ( % 0.00) We had to rent a car when our car was in the shop for three days and the car was not fixed because it cost us too much money for us to pay when all along we said CarShield will help cover the cost ( % 7.50) We were wrong ( % -50.00) CarShield needs to let people know what they cover and what they don’t before people buy the contract so they will not be disappointed like us ( % -75.00) When they take the car to the shop and are told CarShield will not cover you have to pay the repairs on tv ( % 0.00) It sounds so good how CarShield help but it is not that way when you really need the help for CarShield ( % 45.00) ( % 0.00)
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2020/3
Original review: March , Loving some CarShield ( % 48.75) I have not yet made a service request but they have been great getting me all set up and I love that this a services they offer and the fact that you only have to spend ( % 43.33) in any service ( % 0.00) I only pay ( % 0.00) a month and car rental and roadside assistance ( % 0.00) ( % 0.00)
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2020/3
Original review: March , I had a problem with my wipers not turning off ( % 37.50) Repair shop called Car Shield to see if it was covered ( % 0.00) Car shield would not cover it ( % 0.00) They'll cover the wiper motor but not the computer module that makes them function ( % 0.00) There was also a wire that needed attention, again they wouldn't cover it ( % 0.00) Because they wouldn't cover the repairs they wouldn't allow the rental car ( % 0.00) I was without a car for almost a week and the bill came to $ ( % 0.00) ( % 0.00) I was not sent anything stating what was covered and what was not! I will be cancelling my contract with them ( % 0.00) ( % 0.00)
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2020/3
Original review: March , Throttle Body malfunction ( % 37.50) My experience with customer service was great, they guided me thru ( % 80.00) The only draw back is the items that will be covered by the warranty ( % 0.00) I would appreciate if you could send a copy of what is covered, they also assisted me on how to recover the cost for a tow ( % 0.00) ( % 0.00)
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2020/3
Original review: March , I CALLED TO ASK ABOUT TIME LIMITS FOR SUBMITTING DOCUMENTS FOR RENTAL CAR REIMBURSEMENT ( % 37.50) The agent was helpful and understanding ( % 0.00) I also asked about the claim number ( % 0.00) She was able to retrieve that claim number for me ( % 50.00) I then submitted my claim ( % 0.00) ( % 0.00)
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2020/3
Original review: March , Satisfied with result of my interaction with staff ( % 43.75) Found staff to be helpful ( % 0.00) Also explained to staff of recent retirement and was contemplating ending coverage ( % 0.00) Asked rep if I could have a lesser price and she was able to lower the monthly payment ( % 25.00) ( % 0.00)
consumeraffairs
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2020/3
Original review: March , I bought a contract on // for my caddie ( % 37.50) The salesperson Damion M was very helpful in getting all the info I needed ( % 20.00) Then a couple of days later Lost our job and are selling the vehicle ( % 0.00) Called Cust Serv ( % 0.00) Talked Douglas great representative and told him I had to cancel the contract and needed by refund until I buy another car ( % 80.00) I will certainly call Carshield and purchase another contract ( % 21.43) ( % 0.00)
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2020/3
Original review: March , The young lady had exceptionable knowledge/experiences when responding to customer ( % 23.75) ( % 0.00) She was very professional when explaining information; I enjoyed our conversation ( % 31.50) Provided time for feedback questions, I was never rushed during our discussion ( % 0.00) ( % 0.00) Always took time to explain in details information related to confirmation of coverage ( % 0.00) information ( % 0.00) Was always articulate when responding to questions ( % 0.00) Voice revealed, she enjoyed talking to customer ( % 50.00) Would highly recommend others ( % 16.00) ( % 0.00)
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2020/3
Original review: March , CHANGE OF BILLING ( % 37.50) Very professional and respectful ( % 31.50) Spoke to Leann ( % 0.00) Polite and courteous young lady ( % 35.00) Leann was quick and kind ( % 46.67) Hopefully if I need anything in the future she can help me again ( % 0.00) It is unusual to speak to someone with kind words and attitude ( % 40.00) So sorry If your name is spelled wrong ( % -50.00) I hope the next person is as lucky as I was ( % 16.67) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , Got the job done ( % 37.50) I called and they gave me all my questions answered ( % 0.00) Completely satisfied ( % 50.00) I even received a call back ( % 0.00) Best investment ever ( % 100.00) I recommend this to all my friends and family ( % 0.00) I even bragged about Carshield on my Facebook page ( % 0.00) I think all car dealerships should offer this coverage and I think it should be at least a flyer to offer consumers ( % -30.00) At least send out mail offerings ( % -30.00) a lot of people dont even know ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Have spoken with four of your reps ( % 37.50) Still no contract by email or regular ( % 0.00) I hope this is not how your company does business ( % 0.00) I searched to find what I thought was the best coverage ( % 100.00) So far you have failed ( % -20.00) A email could save a cust; and not another survey ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Very helpful ( % 28.75) Very professional!! Answered all my questions ( % 20.31) Provided me a package right away ( % 28.57) They are great business ( % 80.00) I'm very satisfied with CarShield ( % 65.00) I would suggest them to a friend ( % 0.00) They have a high coverage ( % 16.00) Glad I purchased a plan from CarShield ( % 50.00) They are the no# extended warranty company out there ( % 0.00) Try them you won't be disappointed ( % -75.00) I'm rated them no# and they deserve it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , The Salesman is happy to tell you that the service is covered in the contract ( % 58.75) ( % 0.00) ( % 0.00) That is until you have a problem ( % 0.00) ( % 0.00) ( % 0.00) then the service is NOT covered when it specifically written in BLACK and WHITE on your contract! Don't get fooled ( % -8.33) DO NOT PURCHASE FROM CAR SHIELD ( % 0.00) Car Shield got $ from me ( % 0.00) ( % 0.00) ( % 0.00) I got NOTHING in return! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , I will review if I decide to keep your plan ( % 37.50) I called to be able to compare your plan against another plan that we already have on another car ( % 50.00) Your customer service person, Joyia, was very helpful ( % 20.00) I will get back to you after I can compare plans ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , I purchase a Chevy Malibu in November and immediately got a warranty on it ( % 37.50) I was paying $ a month and when it's time for a claim they denied me and drop me ( % 0.00) My damage is extensive and they're loophole because that's no other way to say it was that the title was at some point who knows when not when I bought the car - it is a salvage title ( % 3.13) At the time of me purchasing this warranty they never mentioned it ( % 0.00) They just take your money and take your money and then when you file a claim ( % 0.00) ( % 0.00) they say, "Oh by the way you have a salvage title" which I didn't know anything about because my title is clean ( % 36.67) So why would I think that's an issue ( % 0.00) I wouldn't ( % 0.00) Knowing damn well that if it comes out a salvage title they're never going to pay your claim ever ( % 0.00) God help you if you paid for this warranty and years down the road you need a claim ( % -15.56) They're not going to repair your vehicle and have stolen all of your money for the last five years Knowing damn well they're not going to fix your car ( % 0.00) It's fraud ( % 0.00) It should be illegal and I'm not going to stop till I lawyer up ( % -50.00) They should offer me a refund based on the fact that they weren't going to pay the claim based on the fact that the title was a salvage title ( % 0.00) Whenever that was it was not in my possession ( % 0.00) It wasn't ( % 0.00) How does that not entitle me to a refund? They're crooks ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , While working with Justin, he made the experience of signing up very clear, concise and easy ( % 25.96) The ability to have coverage when unforeseen things arise provides a piece of mind ( % 0.00) We had coverage a long time ago and did not regret the service at all ( % -5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , I am a year old senior living on a monthly retirement check for now, so small monthly payments are currently the best alternative - later because I am working on other projects to improve my finances - I may prefer higher payments for years then payments for years ( % 16.88) Thank you for the choice ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Need better relation between the shop and CarShield rep ( % 43.75) when vehicle is in for repairs ( % 0.00) Some shop doesn’t want the headache dealing with CarShield and especially when is giving the deal for transmission repair ( % 0.00) I’m had good service with my other vehicle with the shop ( % 28.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Purchased an extended warranty contract for my vehicle in , was told that the rate (cost) would not increase, Jan received a letter stating an increase and that after Feb , "we will not be able to guarantee the service contract quote designed specifically for your vehicle" ( % 43.75) Since I had until May before the contract ran out I called and was given the excuse that the letter was an advertisement in an attempt to get car owner to sign up ( % -5.00) I am a client ( % 0.00) Why send me this, ummmm ( % 0.00) So I asked for a refund of the months not used and for them to cancel the warranty ( % 0.00) I was told I could not get a refund because it was past the days ( % -25.00) I would not recommend them to anyone ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , The tech did excellent work ( % 68.75) He also waited for me because I wasn’t home ( % 0.00) Really cool guy ( % 35.00) He did a better job than the previous tech did when I had another chip fixed ( % 14.44) He did fixed the chip in less than ten minutes ( % -2.22) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , I called the girl shoulder what I needed ( % 37.50) She helped me out ( % 0.00) It was great, painless and everything was solved in one phone call ( % 80.00) I enjoy doing business with companies that operate like that ( % 40.00) The ones that I got to continually call I don't like to do that and I don't recommend them to people but you you're okay ( % 50.00) That's the way I like things ( % 0.00) Very good job ( % 91.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , I'm just happy that you were able to help me with the prices of the vehicle repair ( % 55.83) Every little bit helps ( % -18.75) It's a manifold ( % 0.00) Been on recall list like it should be ( % 0.00) Wouldn't have had this problem begin with ( % 0.00) Manifold tank supposed to just crack out in the middle of them and ** big old hole in them just not right ( % -1.07) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Good ( % 53.75) They were very helpful on the phone ( % 20.00) She answered all my questions ( % 0.00) I would recommend to friends ( % 0.00) I need my car fixed and Car Shield said they can help ( % 10.00) I hope they can help ( % 0.00) The deductible is reasonable ( % 20.00) And payment is reasonable ( % 20.00) Thanks very much ( % 23.00) Customer service was very helpful ( % 20.00) Now I need to go to a mechanic to see what is wrong with my car to get it fixed ( % -20.00) Please please help me ( % 0.00) I'm broken down right now ( % -8.99) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Dear Carshield of America,I was very satisfied after speaking with a few of the agents at carshield ( % 27.50) They cover all the parts that went bad under my contract in full saving me almost $k ( % -17.50) Thanks ( % 20.00) This plan could not have come at a better time considering covid, pandemic has shut down America and beyond and most of the world ( % 28.15) I highly recommend American Carshield ( % 8.00) ( % 0.00) ( % 0.00) Yours to count on ( % 0.00) ( % 0.00) ( % 0.00) Kevin Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Person who answered the phone was very helpful and took care of the problem immediately ( % 28.75) Now waiting to receive policy ( % 0.00) Have not luckily needed to use Car Shield yet and when I do hope to get the quick service ( % 8.33) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , cars, truck ( % 37.50) That's how to get my truck and car on it then I like it so much I return and put another call on it ( % 20.00) I hope you guys keep up the good work 'cause I've been told several other people about you guys so keep up the good work and now won't have a problem ( % 31.87) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Very happy with the service ( % 68.75) Will recommend to others ( % 0.00) The coverage is exactly what I was looking for ( % 25.00) The cost is better than a new car payment and a lot less hassle ( % 15.66) I can ride my car with confidence and Peace of mind ( % 0.00) Thanks ( % 20.00) Omar ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , st, When I signed up, I still had k left on k factory warranty, and most of sign up month gone, but they backed up and hit credit card immediately ( % 29.17) nd, Received confirm, but never contract ( % 0.00) Called CS, and they did resend several times, and finally they gave up and sent a book, (Quick), I have not used it yet, because I still have k on warranty, (had and paid months now), And when I showed Dealership, I had aquired outside warranty, they sort of went, well ok, so I am not sure about, product yet ( % 9.72) But your Billing Dept ( % 0.00) is Fast, and CS dept ( % 20.00) are fast and eff ( % 20.00) DMC ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Due to my unfortunate spinal problem worsening l am having to go through spinal shots often ( % -8.33) This makes me unable to handle the truck any longer without harming what my Dr’s are are achieving ( % -50.00) They have recommended that l don’t force my legs to stretch out because it’ll make the area’s that they are working on open up again ( % 0.00) So l cannot be paying a bill that l can’t afford ( % 0.00) As the Pastor of a Church it was very useful in serving the people and now I have to think about what to do ( % 39.00) I do appreciate you having been understanding on the phone during this times ( % 0.00) Other than changing the oil and having it diagnosed we didn’t get to use the plan but from what we had heard from friends and family members, there’s no doubt that we would have been perfectly happy with it ( % 33.75) In talking with your staff at the various departments we were surprised at their understanding attitudes instead of the negative and ugly reception that a person is faced with in a case like this ( % -22.50) Again please accept our most sincere appreciation and may you continue to receive Blessings for the humanitarian way that you treat people ( % 50.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , I called for an extension on the issue of the Covid and Leslie I have to say she was very understanding and as soon we all get back to our life I be gladly to get my Car Shield for life ( % 26.88) Everyone stay safe ( % 50.00) Thank you Leslie ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , The young lady that waited on me was VERY professional and was a pleasure working with her ( % 20.17) Being on social security she has very helpful in getting me the best price she was able to ( % 43.33) I feel very safe and secure of the highway ( % 52.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Altima , shutdown while driving ( % 37.50) Auto towed to shop and diagnosis determines cvt bad ( % -70.00) CarShield, without hesitation resolved the problem and I'm back on the road ( % 0.00) CarShield undoubtedly is the best protection for your auto investment ( % 100.00) The stress I anticipated was needless ( % -50.00) Thank the world for you ladies and gents ( % 0.00) The best thing since sliced bread ( % 100.00) God bless all of you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , I am glad I saw the tv and acted upon it ( % 43.75) This is something I wish I had seen sooner ( % 0.00) Car repairs today is crazy expensive and this is a stress reliever for me ( % -55.00) More people should buy this, it will save me thousands of dollars in repairs ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , I have taken my car to the mechanic and was denied my claim ( % 37.50) My sensors was to be under my contract and you denied that ( % 0.00) I understand you can't fix everything but you turned down something that is in my contract ( % -15.56) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , it was a pleasure talking to Vincent about CarShield ( % 37.50) He was very respectful and knowledgeable about the plans and which one was best for me ( % 82.50) I would recommend CarShield because it gives me peace of mind to know if I have a major breakdown in my car it will be covered ( % 6.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Professional ( % 23.75) Great price ( % 80.00) Customer service very helpful and friendly ( % 28.75) Always able to solve many questions that I may have ( % 50.00) Easy to work with ( % 43.33) Very punctual ( % 20.00) When answering phone no long wait times ( % 2.50) And the CarShield app is very easy to use, very informative, user-friendly ( % 38.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , This is the first time that I needed to file a claim with Carshield and it could not have gone any smoother or been any easier ( % 31.25) It is well worth the costs associated with purchasing as it saves me from paying nearly $ for an engine issue ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Easily fixed ( % 23.75) Nice agent on phone ( % 60.00) Just a glitch in your system when I made a change in the date to take payment out of my account ( % 0.00) It's all resolved now and will be handled in the future on time from now on ( % 0.00) I'm confident you will take it out on time from now on ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Had a wonderful experience with Car Shield, from seller (**) to young lady who help me with Cancellation ( % 43.13) I will be back when I need to use Car Shield's again ( % 0.00) It has been a wonderful experience and everyone was so helpful, so kind ( % 80.00) Thank you, Mary Jane ** ( % 0.00) Also I will tell others about you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , The dealer called to see if Carshield would cover my air conditioning on my truck ( % 37.50) It only needed to be recharged so it wasn't covered as it was a maintenance thing ( % 0.00) I have used carshield before and I'm very happy with their service ( % 100.00) It's a great extended warranty to have ( % 80.00) Would recommend anyone to get carshield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Your CSR, Stephen, was working from home like the rest of us during this health crisis ( % 37.50) He was extremely positive, professional and quickly able to process my request ( % 27.58) Thank you! P ( % 0.00) S ( % 0.00) - he had to briefly put me on hold, but there was awesome blues music to listen to! ( % 50.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , I had to talk to different people ( % 18.75) I called the main # & said I needed to make a payment & change the dd of my payment ( % 16.67) He told me I had to call another #, I asked him to transfer me & he said he couldn't ( % 0.00) I called the # & they took my payment (& charged me $) but said they couldn't change the date & they transferred me back to the main # ( % 8.33) This wonderful lady worked with me on changing the date, but told me to call them & not paylink because they can take it & only charge me less ( % 27.78) Not sure why the st guy didn't know that ( % -25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , CUSTOMER care handled everything for me ( % 37.50) Only my signature was needed for me to go ahead and leave it at service shop to get my car fixed and now all I have to do is wait for the mechanical failure on my transmission fixed ( % -2.92) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , My customer rep ( % 37.50) was very helpful and get the best coverage possible and very nice to talk to ( % 49.50) She explained what kind of coverage I would have and when the coverage starts and the payments are due ( % 23.75) Overall I am very pleased with Car Shield ( % 32.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Excellent customer service and very compassionate and understanding ( % 52.50) Very accommodating and explained my options very clearly ( % 16.50) Great ( % 80.00) follow-up and patience ( % 0.00) Thank you very much! I was very impressed with the level of service and the professionalism as well as the quick and efficient service ( % 55.28) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Platinum package ( % 37.50) If I have any more questions I will contact you ( % 50.00) Thank you ( % 0.00) They explained how the contract work and the coverages ( % 0.00) They were very patient in getting all required information and payment method ( % 20.00) I was satisfied overall ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Awesome company ( % 68.75) l would definitely refer you all to a friend ( % 0.00) In a time of Crises that we are in at this time l called Car Shield and they were very understanding! Thank you Car Shield ( % 25.00) Thank you very much ( % 26.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Kayla ( % 37.50) She was great after months of trying to get someone to listen to me ( % 80.00) She finally did ( % 0.00) And it paid off ( % 0.00) I canceled my contract but I came back because of Kayla ( % 0.00) Thank you so much ( % 20.00) For helping me and be consistent about following up ( % 12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , I have made Phone calls regarding where to see my contract and I have received each time multiple e-mails with this survey and no contract with terms and conditions ( % 18.75) I was told I would receive them when I purchased the coverage yesterday ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , It seems that CarShield adjusters work hard to find a reason to deny my claim ( % 4.17) Then it is taking too long for the inspector to inspect ( % -5.00) Don’t know when I will get my vehicle or if CarShield is going to do what I was told they would do when I joined ( % 0.00) I trusted the salesman but the fine print in the contract is different from what the salesman said to me ( % 20.83) But no problem ( % 0.00) It is what it is ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Squealing belt ( % 37.50) I called to see if it was covered, and the person I spoke to was very helpful! I didn't expect it to be covered, so I was pleasantly surprised ( % 17.50) Very happy with the conversation ( % 100.00) She was very friendly and helpful and helped me out a lot ( % 48.75) I will get it fixed on Wednesday ( % 10.00) Hopefully with no more problem ( % -25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Lexus ( % 37.50) CarShield has saved us money ( % 0.00) We are retired, and the assistance has been a blessing ( % 0.00) ( % 0.00) With an old car that provides you daily transportation, it is important that it works well to get you to and from your designation ( % 16.67) CarShield makes that possible ( % 0.00) I don't worry about repairs because I know CarShield will be there for me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , The road service man "Carlos" arrived in about min ( % 37.50) Very nice in all ways - helped me out and got car started right then ( % 53.29) He helped me get the car to a service area to replace battery and have car checked for everything - fluids, tires etc ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Great experience ( % 58.75) No hassles ( % 0.00) Once my vehicle was diagnosed the dealership notified CarShield and the process was started and completed ( % 0.00) I highly recommend this warranty ( % 16.00) My truck is a and it was very simple process to purchase a warranty ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , My experience with the customer service representatives has always been pleasant ( % 55.42) They have understood my situation and have offered suggestions in how to retain my policy ( % 0.00) They have made payment arrangements to help me retain my policy ( % 0.00) I hope that I won't have to need the services, but I'm glad to have the coverage ( % 50.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Need first name corrected (Carole) and City (Orlando, Florida) ( % 31.25) I cannot imagine a company such as yours not getting the paperwork right ( % 14.29) Please try again and get the essential paper to me as soon as possible ( % 0.00) Thank you for your attention to this matter ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , When I was signing on the Agent recommended Gold but when I took my car for repairs, I was told that the repairs were not covered and that I should have got platinum or silver ( % 37.50) Whoever heard of such a thing that platinum and silver are more of value than Gold ( % 25.00) To me POWERTRAIN PLUS (GOLD) coverage surpasses platinum or silver, except in Carshield world ( % 0.00) ( % 0.00) A deliberate attempt to confuse prospective consumers ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , They answered all of my questions to the best of their knowledge ( % 68.75) The inspector has not finished yet ( % 0.00) It is nice dealing with people who understand and care about what I'm going through ( % 60.00) The tow service they use were on time ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , I spoke with one customer service rep and she was not very professional, I hung up and called back and got Twyana and she was so compassionate, professional, courteous, and knowledgeable ( % 20.73) She went out her way to find the best deal that would fit my budget with what we are facing in the world today, then me canceling my coverage ( % 70.00) She didn’t know that I was crying on the other end because most people just about the company and not the customer or consumer ( % 5.83) Thank you Twyana ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Everyone was very courteous and helpful ( % 57.75) I thank all who were involved ( % 0.00) They made My experience very easy and frustration free ( % 48.17) I greatly appreciate how I was treated ( % 80.00) It's always nice when you can count on a product you have purchased and have to worry if it is going to do what it advertises ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I had to cancel my contract because I just can't afford it at this time ( % 0.00) They were very nice about it ( % 78.00) ( % 0.00) The lady made the process very simple and did just as told the day I got the contract that I could cancel anytime if I needed to ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I have not had an experience with purchasing an actual warranty from CarShield, so I cannot speak to the quality of their business ( % 0.00) My review is about their customer service/call center ( % -10.00) I saw yet another commercial about CarShield, so I decided to go to their website to get a quote, because I did not want to speak to anyone at that time ( % 0.00) Well I entered my information into their website, then instead of getting a quote, I received a notification saying that I would be getting a call from them ( % 0.00) A few minutes later, the phone rings ( % -10.00) I answer and it's CarShield ( % 0.00) I cannot remember the name of the guy that I talked to ( % 0.00) The conversation started out nicely ( % 60.00) He told me the kind of plan I could get based on my vehicle's mileage, and then quoted me on the monthly price and gave me the down payment I would need to pay today ( % 22.22) I told him that I would be unable to purchase anything today, that I was only needing a quote to discuss with my husband, who was not there at the time ( % -25.00) After telling him I couldn't buy it that day, the man told me that he was able to apply a discount to my total, which he said would only be available if I bought it today ( % 22.50) I again expressed my inability to pay anything today, that I was low on money right now and I needed to speak to my husband first ( % 17.86) I asked him if I could save the quote and pick this conversation up another day ( % 0.00) Again he retorted with yet another discount, lowered the total again, and told me he could only do this for me if I purchased that day ( % 0.00) He began to put pressure on me by saying that my car will break down and I will be completely without transportation if I couldn't afford to fix it ( % -2.78) I understand that he is a salesman and he has a pitch that he has to make for CarShield ( % 0.00) So far in the conversation I was merely a little annoyed, but I understood his reasoning for pushing ( % -16.25) But it was what happened next that really upset me ( % 10.00) The conversation went back and forth as stated above for quite some time, with him trying to convince me to buy today and me telling him that I can't and only needed quote ( % 0.00) Then he said for the final time that he was able to lower the price today significantly, and that normally cars with my mileage would not even be considered for the golden plan, especially not that price ( % 22.08) Exasperated, I finally explained to him that I genuinely had no money aside from enough for my groceries and essentials and that I would need to do this another day when I had the money ( % 13.33) I felt so ashamed having to admit that I am basically poor to a stranger over the telephone, and I thought for sure he would respond respectfully after baring my soul to him ( % 20.00) What he said next is the reason for this review: he said "Do you have a credit card that you can use today to start your plan?" I explained to him that I cannot use a credit card because I don't have an open account with a credit card company as I am still struggling to pay down my debt from the last card I opened ( % -3.89) At this point my husband walked in and realized what was going on and told me to hang up ( % 0.00) Before I hung up he was still continuing to suggest that he would be willing to hold while I got a credit card to use for my purchase ( % 25.00) I hung up ( % 0.00) It was appalling to me that this man would suggest that I go into debt just to get a sale ( % -35.00) I understand he is a salesman, but this should never have gone this far and it made me feel very uncomfortable ( % -27.50) Though I am not poor, I was simply going through a lean time, I still felt inadequate ( % 10.00) I had previously planned on choosing CarShield to purchase a warranty for my Buick, but after this call I am afraid to attempt speaking to a CarShield employee ever again ( % -38.33) If I could give zero stars for this experience, I would ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Request for info was not sufficient, was not please with first call but the second customer rep was very knowledgeable and helpful ( % 15.00) She read my file and assisted me ( % 0.00) I was told to call back on Wednesday to check for updated acct info ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I missed a payment because I had to cancel my debit card ( % 0.00) Because someone was trying to use it before I canceled in at a Walmart ( % 0.00) The person in customer service was awesome ( % 100.00) You put the information on my account till I received my card ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I was given a very informative introduction to your company ( % 20.00) I have not received the policy so I'm not sure what the warranty includes since I do not have a copy of the details ( % -25.00) I can't comment on something that I do not have ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I've had a nice phone talk about my acct ( % 60.00) with an agent ( % 0.00) I yet to have a car problem and hope not to this soon ( % 0.00) The young lady was very helpful with all my questions so far and I hope you will be there ( % 13.33) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Excellent Customer Service ( % 100.00) Repair approved quickly and efficiently ( % 33.33) I would recommend Car Shield to everyone ( % 0.00) It is good to have Car Shield protecting you car from expensive car repairs ( % 10.00) Car Shield is the best ( % 100.00) Affordable monthly payment and peace of mind that your is covered ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I Never had company like this before ( % 0.00) I really satisfied with this company ( % 50.00) Thanks Carshield ( % 20.00) Customer service gave me good price and great coverage of my daily driver car ( % 50.00) I recommend everyone else choose Carshield ( % 0.00) The best of all the USA ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Very friendly and knowledgeable about the services ( % 48.75) Did a great job getting my refund taken care of ( % 80.00) I had my refund within two days ( % 0.00) I have recommended your services to friends who have no warranties ( % 0.00) Have not had to use services yet but am more at ease knowing I have this warranty ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Very easy to change how my CarShield service plan is paid for ( % 56.33) Phone call went very smoothly! My local Toyota Dealer was somewhat shocked at how EASY it was to contact CarShield and obtain the approval for repairs on my truck! GREAT SERVICE! Thanks ( % 20.83) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Called to cancel as my car was totaled ( % 0.00) There was no need for continued coverage ( % 0.00) I will get my next car covered with you ( % 0.00) I have had great experience with this company ( % 80.00) They took care of me and my vehicle when I had issues and the repair shop had no issues working with this company ( % 0.00) It was a positive experience for us all ( % 22.73) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I was not too sure this was for real but I can truly say, buy this for your auto ( % 35.00) I am so pleased with the service that I received ( % 50.00) It took longer than expected because the inspector didn't come at once but when he did he found another problem which was taken care of ( % -10.00) I'm a happy camper ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I called to cancel my my contract with Car Shield and was lied to ( % 0.00) The lady told me my mechanic did not call to check to see if what needed to be done to my car was covered repairs and she said no one had called ( % 0.00) My mechanic said he did call and was told what needed to be done to my car was not covered ( % 0.00) I’ve had Car Shield for quite a while and never used it and the first time I need repairs on my car it’s not covered so therefore I want to cancel Car Shield ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I bought an car two months ago and it had problem because the previous owner didn't really maintenance it ( % 1.67) So I bought CarShield early in January then try to use it fix it, since it was an warranty because it like insurance ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Our engine light came on saying there was a major need ( % 23.13) We called and got a repair for the next day ( % 0.00) Car Shield set up the repair, but the light came back on ( % 20.00) No charge for the work ( % 0.00) Car Shield kept all repair diagnostics at no cost ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Your representative was eager to help ( % 0.00) I was told a new package would be sent to my home address ( % 13.64) If my car has a problem, I know CarShield is behind me ( % -40.00) This takes the stress of car repairs away ( % 0.00) I am living on a very fixed, limited income ( % 2.93) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I have nothing bad to say about CarShield ( % -70.00) They are a great company to be apart of ( % 80.00) When I needed them the most they came through with flying colors ( % 50.00) Thanks CarShield for being there for me and my family ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I recently had a Car Shield account on Jeep ( % 0.00) I had to cancel the account and was very happy with the assistance from your representative ( % 100.00) I received notice that a refund was coming to me within a day of the cancellation ( % 0.00) The service was great from start to finish and I will be happy to retain it again in the future ( % 53.33) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I called to make a claim and the representative had the situation taken care of in mins ( % 0.00) After receiving the information the roadside service was on call ( % 0.00) Respond in a proper manner took the car ( % 0.00) There with no hesitation ( % 0.00) Overall the services was awesome ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I took my truck to the dealer to have a diagnostics done and the diagnostics showed that the ninth injector had a short the dealer missed a warrantee extension which Car Shield advised was still in effect saving me hundreds of dollars in repairs so I highly recommend Car Shield for not only the insurance of repairs but knowledge of information on my vehicle or your vehicle ( % 5.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , The car seemed to be hesitating and then the engine light went on so I brought the car to my service station ( % 40.00) They plugged into their scan equipment and determined that the rough idle and hesitation was caused by one burned out ignition coil and need for new spark plugs ( % 1.82) This was a labor intensive job to get at the coils but the car was repaired by noon the next day ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Zack was helpful ( % 0.00) Car was repaired within hours ( % 0.00) Car Shield paid per their contract, but the dealer charged us an extra $ ( % 0.00) We will take this up with the repair facility ( % 0.00) Again, thank you for Zack, he called us several times to make sure everything was right ( % 26.19) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Great Car-care company, great customer service, takes care of your car the best way possible and it is a reliable car care company, the coverage price is fine and I recommend everyone take advantage of this great deal as soon as possible, you won’t be disappointed anyway and you are going to love it ( % 39.63) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , It been only almost months now ( % 0.00) So far no problem with Carshield ( % 10.00) They been very good to me and very hopeful ( % 55.50) Call them back, ask few more questions and they were very hopeful ( % 12.50) I will ask around about car shields ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Very helpful and friendly customer service ( % 28.75) I was treated well and informed of my options based on my current situation, and the representative helped me to continue the service provided by Carshield, an excellent service that I would recommend to anyone and everyone ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Very professional and courteous on the phone ( % 36.50) As far as I know they worked with my dealership to get the repairs done and done correctly ( % 10.00) I didn't hear of any complaints from the dealer, only that it took a couple of days to get approval for the repairs ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I had a very fine experience with the clerk for Car Shield ( % 54.17) I will be sure to call again anytime I have any questions about my contract ( % 50.00) Thank you very much for your assistance ( % 26.00) Will call again in the future ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Everyone was very friendly, courteous and willing to listen to my needs ( % 44.58) Justin ** was extremely helpful and offered solutions to make my decision more favorable ( % 18.75) I feel that this coverage will protect my vehicle and limit my concerns while I am driving during my daily life ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Professional courtesy with respect for my needs and I received a phone call from the supervisor himself ( % 10.00) I returned the phone call and my request has been settled ( % 0.00) They were very polite and concerned in regards to meeting my needs ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Great assistance from our customer service rep! Thank you! She helped up find a service station close to our location and it all went smoothly ( % 70.00) We appreciate the time that was spent with us on the phone ( % -10.00) I would recommend this company to others who buy used cars and are not purchasing a warranty ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , There was an issue with monthly payments with a credit card ( % 0.00) The Customer Service Rep offered several options ( % 0.00) We updated the account with auto-pay and should not miss any monthly payments ( % 0.00) I Recommend customers take advantage of this option to alleviate timely payment concerns ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Service was excellent ( % 100.00) Added new vehicle to my current policy and I ended up with more coverage than I had before ( % 21.21) The agent I spoke to was very kind and professional and also told me of more discounts which I thoroughly enjoyed to hear ( % 47.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , When called to cancel one of my accounts, I did not appreciate the rep putting me off to the next day to call back and have it done ( % 0.00) Even though he was very nice, I called to have the representative do a specific job and felt I was not important enough for him to help me ( % 14.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , You helped me save a fortune in repairs ( % 0.00) Thank you ( % 0.00) If it was not for you I would be spending a lot for repairs and that while have taken me along time to pay the amount of money and it would have taken a few years ( % -20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Hyundai no help Completed , tune up ( % 0.00) days discovered the engine had an overfill of guard ( % 0.00) weeks later the engined sizzled ( % 0.00) Hyundai took or responsible ( % 20.00) Thanks to CAR SHIELD for sourcing an affordable engine ( % 20.00) Hyundai took no responsibility though they overfilled the oil ( % 0.00) The engine was working file but after Hyundai complete the mile runs up resulted in the engine to size in days and they were no help in replacing the engine ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Very easy and affordable to enroll, wished it covered more like interior, electrical issues, Modifications and conversions, etc ( % 53.17) , as I have intentions to have the rear of the vehicle converted into a camper van for road tripping purposes ( % 0.00) Also wished the car rental coverage was more extensive in cases where repairs could take a week or more ( % 33.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Very good coverage ( % 91.00) It’s a blessing to me ( % 0.00) I don’t know what I would do without Car Shield ( % 0.00) I’m so happy I chose them for my coverage after mine expired from the dealership ( % 80.00) Thank you car shield ( % 0.00) I will always be a member for life ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , The customer service person that I spoke to was very helpful ( % 20.00) She help by dropping the coverage on a car that got totally locked in an accident and got me coverage on the new car I got ( % 6.82) She was very apologetic about the accident and was super sweet and helpful with the new coverage ( % 25.49) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Easy to browse menus ( % 43.33) I found a large selection ( % 21.43) To choose from the item I was looking for ( % 0.00) ( % 0.00) I was surprised at how Fast deliveries Could be made ( % 15.00) Customer service and delivery drivers Were very helpful in delivering the product ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I'm so excited & glad that I signed up for extra coverage on my vehicle ( % 29.17) When I contacted CarShield they give me walkthrough of the benefits package ( % 0.00) I got a complete understanding, which helped me make up my mind ( % 10.00) Customer Service was superior!! Thanks, Janie ( % 60.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , The person that I spoke to was very polite and understanding ( % 20.00) I appreciated his kindness ( % 20.00) I will still recommend this company ( % 0.00) I'm retired and don't drive on long trips anymore ( % -5.00) I fly instead of driving ( % 80.00) Thank for your help with this matter ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Always very helpful and full of answer to all of questions ( % 27.50) Very informative, and knowledgeable about cars ( % 20.00) The staff was very timely with getting back to me ( % 10.00) Handled all manners professionally ( % 10.00) I also liked that they were able to find my info without my account number, also very helpful ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I was so happy today when I called, I was having a rough time trying to figure out how I was going to make my payment ( % 35.00) ( % 0.00) ( % 0.00) but the Agent was so kind and helpful, she really made my day ( % 40.00) I can keep my policy without any problems ( % 0.00) ( % 0.00) ( % 0.00) thanks, CarSheild ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Updated on //: I bought a policy // because we were finally going on a vacation over the holidays ( % 0.00) ( % 0.00) We got home on // at am ( % 0.00) ( % 0.00) At which time the Truck was running fine ( % 41.67) The transmission apparently went on the morning of //, after running PERFECTLY through the weekend all the way up and still running fine, when I parked it for the night on // after coming home from the grocery store ( % 48.89) ( % 0.00) At first, Carshield claims that in my claims call, I had said a date that falls within my Grace period ( % 25.00) I DID NOT AND THEY SHOULD HAVE IT ON TAPE ( % 0.00) Then, the past Friday //, I finally got a Customer Service Rep that wasn’t rude ( % -18.33) She put me on hold while members of the Carshield team reviewed my paperwork ( % 0.00) Now It appears they finally agree that I said // ( % 0.00) But, because I do my own maintenance, and bought oil, filters and lubrications, a year ago and don’t have receipts, and that my claim is on the st day, They will not pay ( % 60.00) I've been doing my own maintenance for + years and I buy a lot of filters, oils and lubrications when I first purchase a vehicle, and they’re on sale ( % 42.50) How was I to know that I'd break down on the st day? How was I to know I was going to buy an auto warranty? They never claimed my, well kept log book needed receipts prior to starting a warranty ( % -5.19) I planned on keeping all receipts going forward ( % 0.00) But they dont believe and refuse to pay ( % 0.00) ( % 0.00) I'm disabled and live in the woods ( % -3.18) I am going to lose everything because I cannot afford the repairs myself ( % 0.00) I would never recommend carshield to anyone ( % 0.00) Carshield, Do the right thing ( % 28.57) ( % 0.00) Please ( % 0.00) Updated on //: I’m really hoping, that multiple reviews will get CarShield's attention ( % 10.00) They got the wrong date ( % -50.00) I’d like proof of your claim because I’m sure if you listened to the recorded claim on Jan th, you’ll see that I never said the car broke down on the rd ( % 17.22) I am shocked that they claim I said that ( % -70.00) The rd is irrelevant ( % -50.00) I told them that was the day we got home from our trip ( % 0.00) That was it ( % 0.00) Actually we got home in the th at am ( % 0.00) But I just said the rd ( % 0.00) I am positive, unless tampered with that I did not make a statement saying we got home on the rd ( % 22.73) And the truck died ( % 0.00) I never said that ( % 0.00) I told the claims department that I just got out to my truck and it won’t go into any gear, yet it was fine last night, Sunday the th when I got home for the night from the grocery store ( % 20.83) I appalled that they are sticking with a comment, I never made ( % -80.00) Yet they deny a claim ( % 0.00) But won’t go back for review, even though they are blatantly wrong ( % -25.00) Carshield, please produce the audio you claim I said ( % 0.00) They become rude and they won’t even think about taking another look, listen ( % -30.00) Everything that was in writing from my call, probably went through several hands and they ended with a ridiculous, an untrue claim ( % -16.67) Now I know I’m right ( % 28.57) But they keep saying I’m wrong ( % -50.00) I know what I said ( % 0.00) I know when my truck died ( % 0.00) How could it die on the rd when I drove it straight through the day ( % 20.00) It’s absolute unprofessional ( % 20.00) Why would you claim I said something I didn’t ( % 0.00) Listen to the claims recording ( % 0.00) It’s all there ( % 0.00) Yet you cannot find anything to back up your claim ( % 0.00) Stay far away from carshield ( % 10.00) They make false statements about my statements ( % -40.00) Customer service is rude and unwilling to help ( % -30.00) I pretty much got a “tough luck”, yet my recording proves it all ( % 9.03) I do not know why they have done this to me ( % 0.00) But don't let it happen to you ( % 0.00) Stay away from carshield ( % 0.00) I hope you do the right thing and fix this ( % 28.57) What you’ve done maybe fraudulent and illegal ( % -50.00) CBS Boston TV ( % 0.00) “Call ACtion” ( % 10.00) Do the right thing ( % 28.57) You know it’s incorrect ( % 0.00) Original Review: I bought a CarShield policy on // ( % 37.50) You have to go through a day waiting period and miles ( % 0.00) It doesn’t matter ( % 0.00) CARSHIELD WILL FIND A WAY NOT TO PAY FOR A CLAIM ( % 0.00) My issue happened the day of // ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) days in ( % 0.00) I called the claims department immediately, filed a claim then set up for a tow ( % 0.00) BUT THEY DENIED THE CLAIM STATING THE MECHANIC SAID IT HAPPENED ON // ( % 0.00) IMPOSSIBLE ( % -66.67) I was driving home from a trip down south on the rd and actually got home about : am on the th ( % -7.78) I NEVER SPOKE WITH THE MECHANIC ( % 0.00) The Owner Advised me on the th, the claim was filed on the th, the towing slip is from the th ( % 0.00) Yet a very rude Customer Service Lady said, "We’re going with the rd" ( % -39.00) I asked her if they recorded my calls on the th ( % 0.00) She said yes ( % 0.00) ( % 0.00) ( % 0.00) then I Asked her the date the claim was filed and to listen to my recording which CLEARLY states that I drove it Sunday the th ( % 10.00) Everything was fine except the “Change Engine Oil” light came on ( % 40.83) The Avalanche is built with this feature to let you know ( % 0.00) This has NOTHING TO DO WITH THE TRANSMISSION ( % 0.00) BOTTOM LINE ( % 0.00) ( % 0.00) ( % 0.00) even though there is outstanding evidence pointing at the th ( % 50.00) They refused to give me any information ( % 0.00) ( % 0.00) ( % 0.00) and though I CLEARLY proved that the issue happened on day ( % 10.00) ( % 0.00) ( % 0.00) CARSHIELD REFUSED TO LOOK AT IT AGAIN ( % 0.00) Saying a judgment has been made ( % 0.00) Customer service is rude, unhelpful and will not connect you to a manager ( % -30.00) Please ( % 0.00) ( % 0.00) ( % 0.00) Stay away from the carshield auto warranty, which also has a grade of “F” from the Better Business Bureau ( % 50.00) STAY AWAY FROM CARSHIELD ( % 0.00) STAY AWAY FROM CARSHIELD ( % 0.00) They are not morally professional, and even though my proof was right there ( % 11.79) ( % 0.00) ( % 0.00) they picked a date outta the air so I’d be DENIED ( % 0.00) Carshield sill take your money every month, but they will not pay claims ( % 0.00) I may go to WBZ TV in Boston which runs a show on consumer fraud ( % 0.00) That May ** them down, I don’t know ( % -15.56) I’ll give up my lost wages claim if they just do the right thing and pay for my complete repair ( % 19.29) ( % 0.00) ( % 0.00) Because I'm disabled and a former Firefighter that is diagnosed with severe PTSD ( % -10.00) This is not helping it ( % 0.00) I see my psychiatrist next week just to have all the info for my lawyer who may take this to court and ask for loss of wages, emotional stress and of course my transmission getting fixed ( % 3.33) I don’t know, my Boston legal team will decide what to do ( % 20.00) Stay away from car shield auto warranties ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Excellent experience each time speaking with representatives ( % 100.00) I appreciate Car Shield helping me with all my concerns and I would recommend a friend to join the car shield family and ask them to recommend their friends ( % 0.00) And their family members for the best possible results from a successful business such as car shield ( % 43.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Fiat Abarth radiator replacement ( % 0.00) Professionalism at it’s best!! The advisors were very understanding, knowledgeable about my needs ( % 60.00) ( % 0.00) It was easy to call them, talk to the technician repairing my car ( % 43.33) ( % 0.00) EXCELLENT Insurance Company ( % 100.00) ( % 0.00) I already recommended to friends on Facebook and neighborhood ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Liz was extremely helpful, and made our adding a second vehicle a quick & easy process ( % 16.04) She was helpful, knowledgeable, answered all of my questions, and addressed all of my concerns ( % 0.00) We are happy with our choice ( % 80.00) Thank you Carshield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I appreciate the time I was with the Company ( % 0.00) The Customer Service was excellent and I was pleased with them from the beginning to the end ( % 75.00) The Seller was great talking me into trying out the policy service policy ( % 80.00) When I called to cancel the policy the customer service was very kind and understanding ( % 78.00) Thank you so much ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I ordered a jump start and it took hours ( % 0.00) This is unacceptable! It was a good thing I wasn't sitting on the side of the road or in a parking lot after dark, which it was after dark ( % 13.33) The serviceman was very pleasant and kind, however, extremely busy over an hour away ( % 55.11) You need to add more assistance in my area ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , They were very helpful in getting the information that I needed ( % 20.00) I would highly recomend CarShield to all of my friends, even though I haven't filed a claim, still, I would recommend them ( % 16.00) Your customer service representatives were very courteous in helping me get the necessary documents that I needed ( % 39.00) Thanks to the customer service department, they all should be commended for their expertise ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , The representative that handled my problem was excellent ( % 100.00) She worked quickly to help solve my problem ( % 33.33) She had a wonderful work ethic & I could hear her smile In her voice which helped to uplift my mood too ( % 65.00) Thank you again for your help, I was having a bad day until I spoke with you ( % -70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Had great experience with repair at Dealer ( % 80.00) Get all service and repairs at the dealer ( % 0.00) They were very impressed at the service and responsiveness from CarShield/Mepco ( % 100.00) They were promised the funds within hours and they received in the timeframe quoted ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Carshield is a great program for motorist ( % 80.00) I recommend them ( % 0.00) stars customer Service who help me get the plan to cover my car was extremely nice and helpful ( % 60.00) I definitely recommend people who drive should get this kind of insurance plan to cover the cost ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , There was an issue with the part price between the mechanic and the warranty company ( % 0.00) Don't be fooled you're going to end up having to cover the difference because this warranty company wants to be so cheap and expects the mechanic to store your vehicle and keep it on site until the warranty company can finally deliver a part when my mechanic can get it in an hour ( % 20.00) Other than that they did cover the repair after I covered the difference ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Representative very Professional and very accurate ( % 32.50) Assisted me with my need in a timely manner ( % 0.00) Very well versed on the subject at hand ( % 1.67) I did receive a letter but no link on the page ( % 0.00) I can’t determine how to get the link to get it ( % 0.00) Please assist ( % 0.00) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Loved the quickness and accuracy of the initial sign up ( % 35.00) Everything was explained in detail ( % 0.00) All my questions were answered ( % 0.00) Process was painless ( % 0.00) Lol and the discount found for my vehicle was perfect ( % 90.00) Kudos to Justin for a job well done ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Can't comment on anything outside of customer service as of right now since no repairs have been needed yet however everyone so far at Carshield has been very nice and understanding and most of all it seems that all of the carshield family is extremely knowledgeable with just about everything cars and trucks and now that I know carshield now also covers motorcycles I will be adding my Harley this summer ! Last but not least and probably most important my Ram Laramie has so much technology that I started stressing it shortly after buying it used because I'm well above average on automotives however the newer tech and computing is a whole new world and before my time when I was in automotive school ( % 18.41) You absolutely cannot go wrong carshield ( % -15.00) I don't know how to put it any other way ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I have had to take my SUV in to Tillary Chev ( % 0.00) in Moriarty, N ( % 0.00) M ( % 0.00) due to problems with the driveline and transfer case ( % -12.50) It wouldn't go into WD, both times the claim was denied as not covered ( % 0.00) I have had to pay out about $ ( % 0.00) for repairs ( % 0.00) The service department tells me their system won't tell them there is a problem so they have to tear it apart to find the problem ( % 0.00) In both instances the labor was more than half the cost ( % 16.67) I realize that the $ ( % 0.00) estimate I pay for and I have no problem with that ( % 0.00) It's the addition labor costs that bother me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I have claimed anything, so I don't know how it work, just talk with them times and feel comfortable with the conversation ( % 40.00) I will recommend CarShield to others as many as I can ( % 50.00) I will recommend this to my friend and my neighborhood if I can see them and if I remember ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , My vehicle suffered a coolant system failure ( % -31.67) I had just purchased a Car Shield Warranty month prior to the problem developing ( % 0.00) Car Shield stood behind what they had promised and took care of the repair even though I had only made one payment on the warranty plan ( % -20.00) That is true honesty, integrity and professionalism ( % 35.00) Thank you Car Shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , CarShield came through first time my car developed a problem ( % 17.50) The alternator froze up while I was driving and actually snapped the power steering belt ( % 0.00) I was able to pull over, have the car towed to my mechanic, who was able to contact CarShield and arrange for them to reimburse for the alternator and labor ( % 50.00) Excellent service ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Excellent!!! I thought CarShield was a gimmick!!! I never thought it would fix my car and that makes it the best insurance company in the world ( % 100.00) ( % 0.00) ( % 0.00) ( % 0.00) I rather pay for this insurance than the liability insurance that I have to have to drive ( % 0.00) If I ever got into a jam and can’t pay them both I would keep CarShield on my car and park it until I could afford my liability insurance ( % 0.00) ( % 0.00) ( % 0.00) , ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Car Shield customer service has always been helpful and understanding ( % 0.00) I would definitely recommend Car Shield to friends and family ( % 0.00) When my money gets better I will definitely return to this service ( % 25.00) Car Shield is a service that every Car owner should have ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I called to inquire if motor and transmission mounts were covered under my policy ( % 0.00) The young man that I spoke with, Steven, said it looked like it was covered but I needed to send in documentation ( % 10.00) He provided the email address and policy number for me to submit my claim ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I would recommend y'all to everyone ( % 0.00) The experience that I had with my rep was great ( % 80.00) He knew about my car and that I was going to need a special assistant with maintaining my vehicle ( % 35.71) I appreciate his support and his input to let me know that I'm actually going to be in great hands with Car Shield ( % 40.00) I'm hoping to continue to receive this level of service ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I had some motor issues and called them, told me to take it to the shop and they and the shop took it from there ( % 0.00) Had to pay my $ deductible and spent a little extra for my preventive improvements ( % -9.58) It runs like a champ ( % 0.00) Thank you Car Shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Changing withdrawal date for payment transaction ( % 0.00) Awesome Customer Service ( % 100.00) ( % 0.00) ( % 0.00) I was welcome with a warm and friendly, "Hello ( % 59.17) How may I assist you Mr ( % 0.00) ** ( % 0.00) " I am a new customer to your organization ( % 13.64) My representative made me feel special ( % 35.71) She explain all of my question, made the changes and once she completed my request ask if she could assist me with something else ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , My initial purpose in calling CarShield was simply to find what I would be charged per month ( % 0.00) However, I was persuaded both by the need to protect myself and the very reasonable monthly charge ($ ( % 26.00) ) to sign up ( % 0.00) The CarShield contract appears to cover all the possibilities ( % 0.00) Now, especially because I will be using my car for a long distance vacation this year, I can rest assured ( % -2.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I appreciate for their service and their time as well ( % 0.00) I won't have to worry bout major price on a part that going to cost me a arm or a leg ( % 6.25) If anything I have going wrong CarShield will take of it ( % -50.00) Having a peace of mind ( % 0.00) Thanks Carshield ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Great Customer Service ( % 80.00) Did a great job ( % 80.00) Very easy to understand and great at helping you when necessary ( % 45.44) Email system is very informative ( % 20.00) Keeps you up to date on information that you need to know ( % 0.00) Never have had a negative customer service experience ( % -30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Bought warranty for motor and transmission powertrain ( % 0.00) Big joke ( % 0.00) Not helpful at all ( % 0.00) Didn't cover anything I needed for motor ( % 0.00) Customer service unhelpful at all ( % 0.00) Did not reach out and explain anything in detail ( % 0.00) Wouldnt recommend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I ended up canceling my coverage on my jeep then realized I still needed it so I was able to get it reinstated after cancellation of two days ( % 50.00) I was told that my vehicle may have been a total loss but then I was informed that it may be fixable so this is the reason for the cancellation and then the reinstatement request ( % 0.00) Thank you so much for all your help ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I called to make sure that I had coverage and the rep I talked to was informative and very nice ( % 64.00) I was very well pleased with the manner in which she handled my call and answered my questions that I had ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Very pleasant and attentive customer rep ( % 67.67) While I was ranting and overstating my issue, she calmly listened (without interrupting) till I was relaxed enough for my words to be understood in order for her to determine the best course of action to solve the problem at hand ( % 35.00) Not only did she resolved the current problem, but she added the new CC# to the account (supposedly updated by the previous rep on an earlier date), and changed my due date all on a single call and to my satisfaction ( % -3.24) Simply AMAZING! ( % 75.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , My Wife and I have just recently returned to Car Shield after being misinformed by a competitor ( % 0.00) We found that the competitor only paid a portion of the bill ( %) and left us paying the majority ( % 0.00) Fortunately, we were able to find a mechanic to do the work at a lower price ( % 45.00) Lesson learned? Trust Car Shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , My experience with Car Shield is great???? Love you all ( % 65.00) I would recommend you to all my friends ( % 0.00) I just want to say you guys have helped me so much ( % 20.00) My wife said she love you all too ( % 50.00) You're the Best ( % 100.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I had a question about my billing status ( % 0.00) The person with whom I spoke was able to answer my question in a most professional and efficient manner ( % 36.67) CarShield has been a ( % 0.00) very responsive service over the years that we have been associated with them ( % 20.00) We have multiple cars covered by them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I really like the idea that you also provide a rental car because that way we can drive back to the car repair shop when our car is ready for pick up ( % 13.33) Thank you CarShield and all of your promises become a reality! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I extended the policy on Silverado Pickup truck that expires with the , miles which will be soon ( % 0.00) I now realize it will cover more than the Power-Train, which could be to my advantage if I retained this coverage ( % 50.00) I'm yrs old & do not need a truck anymore ( % 10.00) Wife & I just upgraded to a new Santa Fe ( % 13.64) Added expenses on retired income is overwhelming ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , When I called regarding my contract they were great, professional and kind ( % 50.00) I was not sure what parts of the vehicle was covered however they took the time to explain the details and procedure ( % -25.00) Your contact should be a bit clearer ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I was very happy being help by TEWANNA ( % 100.00) She was so kind & wonderful to talk ( % 80.00) Thank you ( % 0.00) CARSHIELD TONYA ** I will also tell my family and friends and my co-worker about your coverage ( % 0.00) I have so many peoples who needs coverage ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I spoke to Allison on Friday // and I asked if I could have a lower payment checked with her supervisor and it was oked ( % 0.00) I am very pleased with Carshield so far ( % 37.50) I call back Sat // with update on mileage and also was treated very well and quickly ( % 17.78) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I have had no problems so far since I took out Car Shield ( % 10.00) Just heard good things about them ( % 70.00) I have nothing I can say more since I have not had to use my policy ( % 50.00) Thank you joyce ** ( % 0.00) I really can't say more ( % 35.00) I just trust car shield will handle my problems when they occur ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I called to see about the different policies & the representative I spoke with was very polite & helpful! I had been calling different companies getting prices & Car Shield was the cheapest ( % 8.33) After all the discounts & promo codes I got the New Car Policy! I didn't have the money the day of but he was able to set it up for the following week on my payday ( % 22.35) I'm so happy I was able to get it since my warranty ended especially since Nissan parts are NOT cheap ( % 27.50) I couldn't be any happier with this experience & price for the policy I got ( % 0.00) ❤ ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Update an expired credit card expiration date ( % 0.00) Excellent Customer service from Kayla and Anita ( % 100.00) Other companies can take a lesson in customer service from these ladies ( % -12.50) They promptly addressed my problem and quickly rectified the problem ( % 33.33) Thank you very much ( % 26.00) Very respectfully and sincerely, Mickey ** (Retired Military) ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Great ( % 80.00) Rhonda was great, very patient, good customer service, very good disposition ( % 65.25) I never had to use it but I never had any problems with them ( % 0.00) Seems to be a great company overall ( % 40.00) If I ever need an extended warranty again they will be my first pick ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I was planning to cancel my contract, but the customer service representative dealt successfully with all my concerns and gave me a substantial discount ( % 75.00) I discussed with her some bad reviews I read about CarShield and she patiently explained away all these reviews ( % -70.00) Due to this positive experience, I decided to keep my contract with CarShield ( % 5.11) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I have no question be I really will recommend CarShield and the representative Whitney as Whitney was simply great and she listened to me and she took the time to explained everything to me and she did answered all of my questions, as well as my concerns ( % 50.00) ( % 0.00) ( % 0.00) Thank you Whitney for the great job you did in helping me ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Absolute scam!!! I would not recommend this company or product to anyone ever ( % 39.06) Will definitely tell other to steer clear of you all together ( % -0.83) I purchased an older vehicle and checked with you to see if it could still be covered ( % 16.67) I was assured that it would be ( % 0.00) That my transmission, engine, and drive train all were covered if they needed repair or replacement ( % 0.00) I double checked with the person to make sure before I accepted the contract and started paying ( % 25.00) months later my transmission has gone out, and I am being told that it will not be covered because of some fine print in the contract ( % 20.83) Now when I was sold this product I asked over and over what wouldnt be covered, and again I was reassured that all of it would be covered as long as I made payment and kept contract current ( % -2.50) Turns out that is not the case and I am stuck with a non running vehicle and out months of payments to your company ( % 0.00) I will be sure to let everyone know exactly what kind of business you are running and how your selling techniques are very misleading and inaccurate ( % 38.75) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Haven't been a customer but for a few weeks ( % -20.00) So far everything we talked about been positive ( % 16.36) Keep it up and going ( % 0.00) Ain't got nothing else to talk about ( % 0.00) Only had one policy as of this date ( % 0.00) Just got both policies on Email ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Last year Carshield paid $, to fix my transmission ( % 0.00) This year they paid in full to repair my engine ( % 35.00) I’m a limo driver ( % 0.00) I put a lot of mileages in my car ( % 0.00) Carshield got my back ( % 0.00) Now I’m worry free from big car bill repair ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , More than satisfied with coverage ( % 50.00) People from Car Shield kept me informed all the way on getting my vehicle repaired ( % 0.00) The savings on the repairs and the no hassle assistance in getting the repair done was impressive ( % 100.00) I would recommend this program to anyone I know ( % 0.00) The service by the Car Shield people was % better than what I was receiving from the Dealership where I purchased the vehicle ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , New Car COVERAGE ( % 13.64) Enjoyed my visit with Kaylyn ( % 50.00) Would Do it again ( % 0.00) She is such a blessing, very professional ( % 6.50) Thanks again: Joseph M ( % 20.00) ** ( % 0.00) Will tell to my friends to get Carshield for sure ( % 50.00) You are definitely business in more ways than one ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , All representatives were very friendly and helpful ( % 48.75) The welcome letter and contract instilled confidence that payments and services/repairs would be handled fairly and quickly ( % 61.11) I assumed this insurance would cover more regular repairs instead of just major items ( % 18.75) As a catastrophic policy it is fine and fairly-priced, but not what I currently need, as my car has been very well maintained ( % 20.56) Cancellation was quick and easy ( % 38.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Chevy Blazer ( % 0.00) I did not get the coverage that I was told I was signing up for ( % 0.00) I was told I would be getting the platinum on both ( % 0.00) The salesperson said he was able to do it ( % 50.00) Now I called in about a claim ( % 0.00) I am told I do not have the platinum coverage on the Blazer ( % 0.00) I am not too Happy ( % 80.00) I am not very happy with my first experience with Carshield ( % -2.88) I did not get the coverage I thought I was paying for ( % 0.00) I never got a written contract on my coverages like I asked for ( % 0.00) Why not? ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Contract number provided ( % 0.00) The person I spoke with provided me with the info I needed in kind, friendly manner ( % 48.75) We as Americans need more civility to each other, he is a example of how we used to treat each other! At times friendly small talk can mean a lot to a stranger ( % 0.52) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Great coverage at a good price ( % 75.00) Boy was it ( % 0.00) A great feeling getting peace of mind about my truck ( % 80.00) Well that is all I want to say at this place and time ( % 0.00) Thank you ( % 0.00) Dennis ** ( % 0.00) Have a good day and a blessed day ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Great experience ( % 80.00) I would recommend this company to all my family and friends and anyone who asked me about my experience I will tell them that it was great ( % 80.00) Also I will skip the code when doing research about the company ( % 0.00) But I found out that everything that I thought it would be it was and everything above and beyond including service and explanation of everything in detail was great ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Cancellation ( % 0.00) Was not really happy with the wording in contract ( % -40.00) It was kind of a catch to me ( % 60.00) I could be wrong though ( % -50.00) Maybe later on if they reword the contract I might be back ( % 0.00) The coverage was excellent ( % 100.00) Seemed like it was good coverage ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , The representative I spoke with was very courteous and informative ( % 78.00) Looking forward to doing business with you in the future ( % 0.00) I am looking forward to receiving the contract in the mail so I can understand my coverage ( % 0.00) It is reassuring to know I have coverage even if I don't need it now ( % 0.00) I feel the coverage is worth it because I like my Chrysler and the price of new cars is just too much for a retired person ( % 21.21) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Received a letter stating that we hadn't started our coverage ( % 0.00) Called to check on this and it was sent by mistake ( % 0.00) Also my husband name was left off of the account and The rep ( % 0.00) added him on our account ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , All my questions were explained thoroughly ( % 0.00) I was extremely satisfied ( % 50.00) My call was picked up promptly ( % 0.00) Great customer service ( % 80.00) I tell everyone to join CarShield ( % 0.00) I explain to people what CarShield has to protect your vehicle at a great monthly cost ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Easy process to purchase extended warranty ( % 43.33) Very professional representative who answered all my questions and most helpful ( % 31.50) Highly recommend CarShield for your extended warranty needs ( % 16.00) Very affordable as well ( % 20.00) No high pressure tactics and had my contract instantly via email ( % -4.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I purchased the Gold plan from CarShield which covers the drive train ( % 0.00) I pull a ft fifth wheel camper and figured it was a good idea ( % 70.00) While mile from home the pinion bearing go out ( % 0.00) ( % 0.00) Carshield says, "No problem you're covered ( % 0.00) " Little did I know they are the good cop ( % 25.62) American Auto Shield is the bad cop ( % -35.00) The plot is they get you to have it tore down so you are stuck with no choice ( % -15.56) They send an inspector to look at it ( % 0.00) They not only look at it, they look at everything to find any loopholes so they can deny a claim ( % 0.00) Which is what they did to me ( % 0.00) They sent an inspector to look at it ( % 0.00) I was DOA when he got there ( % 0.00) They claim everything was rusted ( % 0.00) Let me tell you I was on South Padre Island and if you know anything about this area there is SALT IN THE AIR EVERYWHERE ( % 0.00) Claimed all parts were rusted ( % 0.00) Wow what a brilliant deduction ( % 50.00) Truck sat opened up per their request ( % 0.00) After days till their picture taken got there what do you think happened ( % 0.00) RUST ( % 0.00) After many phone calls American auto shield said claim is denied ( % 25.00) So after hours of more phone time ( % 50.00) Their master mechanic said he wouldn't have their policy ( % 0.00) ( % 0.00) ( % 0.00) Wow that really says a lot about the class company he works for ( % 15.00) By the way his name was Jeff ( % 0.00) My advice to everyone is Save your money ( % 0.00) Because if their mechanics don't believe in them, why should the public ( % 0.00) We are not done here by a longshot ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Extremely helpful with the different contracts (ie: gold, platinum) and cost savings! Stephen was very patient and reviewed the contract a couple of times for us and answered all our questions! He also helped with my husband's older contract to help him save ( % 7.29) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Best experience I have had in years! Low rates $ ( % 50.00) per month ( % 0.00) Super fast service ( % 26.67) Saved me not hundreds but thousands $ ( % 0.00) plus ( % 0.00) I really Love your product ( % 50.00) I believe you're the best in this business! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Steve was the agent that I spoke with ( % 0.00) He was the most pleasant polite person I have talked to in customer service in a long time ( % 39.44) A true joy to talk to ( % 57.50) He took time to answer every single one of my questions and gave me great information about Car Shield ( % 36.43) Steve is truly an asset to your company ( % 0.00) I hope you pay him accordingly ( % 0.00) He definitely deserves a raise ( % 0.00) I myself own a business and I would hire Steve in a minute ( % 60.00) I know his value ( % 0.00) I hope you do do also ( % 0.00) Thank you ( % 0.00) Raymond ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , The agent was very professional ( % 13.00) She explained the coverage to me and made me feel very comfortable with my purchase of Car Shield ( % 52.00) I was told that I would receive some information in the mail and the email will also have the information ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Great helps from Stiffany today ( % 80.00) She is very helpful, courteous and eager to solve and to explain all my concerns and as the customers on our sides, we love that type of person who will help us and this person will add more assets to your sales and more customers by me recommending your products and services to all my friends ( % 46.00) ( % 0.00) God bless us all ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Of course this rating is base on customer service ( % -80.00) I have yet to use the vehicle warranty plan and hope I never have too but I also realize that is inevitable and I will eventually use it one day ( % 0.00) In reference to my experience with customer service ( % 0.00) I have spoken to at least four customer service agents now and every one of them have been friendly and very professionally ( % 6.83) I spoke to one agent and was given a quote and she worked with me on a price that suited me fine ( % 41.67) The call that we were on dropped and thought that was it and would have to start the process over again but she returned my call ( % 0.00) When she couldn’t reach me she courteously left a message ( % 0.00) When I was finally able to call back, the information from the quote that she presented me was still in the system based on our conversation so I decided to purchased the warranty plan for my vehicle ( % 25.00) I am pleased to be a Car Shield member and if their vehicle warranty service is anything like the customer care service then I will certainly be around with them for a long time to come ( % 22.14) I even have family members and friends who have warranty plans with them and also speak highly of your company so thank you Car Shield serving us ( % 16.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I had planned to cancel the contract due to financial difficulties, but the representative I spoke with was kind enough to help me with a discount that I think I can afford ( % 11.88) She was friendly and professional, and very, very helpful in considering my difficulties ( % 24.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Detailed pricing on all levels of coverage after customer contact via e-mail would be a great tool for customers to weigh their options ( % 60.00) Seems possible after all vehicle and customer info is obtained ( % 0.00) Just a thought ( % 0.00) Would help me finalize my choice of whether this is the plan for me ( % 0.00) Hope to see e-mail ( % 0.00) Otherwise I am still looking? ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , During my conversation with Agent Ms ( % 0.00) Maria **, she explained everything in both English/Spanish, and was extremely helpful in both our vehicles, and were able to obtain "great coverage" at great prices ( % 49.38) I am also a Vietnam Era Veteran along with yrs ( % 0.00) in the Reserves, and she was able to assist with Veteran's discount ( % 25.00) Ms ( % 0.00) ** was "absolutely fantastic", and we were able to insure/cover of our vehicles with exceptional coverage ( % 52.22) Please tell her that we said thank you, and we hope that you can praise her at your next monthly/daily meetings ( % 0.00) Again, WTG Car Shield, your agents are the best and Car Shield is the best!!!! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Updated on //: Questions about Policy ( % 0.00) Tiffany was great ( % 80.00) Very Polite ( % 20.00) Very Knowledgeable ( % 20.00) Even explained to me about my package ( % 0.00) Asked how I was doing ( % 0.00) Thank you for your time ( % 0.00) Have a wonderful day! I feel so much better knowing I have coverage because the prices to get your car fixed is too expensive ( % 27.50) ( % 0.00) Original review: I haven't had to do a claim yet ( % 37.50) I did talk to someone about payment ( % 0.00) And she helped me ( % 0.00) Very friendly! Thank you! Just asking was payment automatically coming out of my account ( % 76.17) So far I am satisfied ( % 30.00) Hopefully we will have a good relationship! A friend recommended Car Shield and she stated she loved the services ( % 78.75) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Very easy to understand customers, they also explained all the info thoroughly so I wouldn't have any doubts with all their services ( % 56.33) Loved the experience! Thank You for all the help I got today so my car can always be protected in the future! ( % 43.75)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Actions taken by Car Shield Counselor ( % 0.00) Very easy, pleasant, at no time did I feel rushed or pushed into anything, as a matter of fact it was important to Mr ( % 56.56) ** how I drove my vehicle, number of miles, where it was parked ( % 0.00) It seem that we both enjoy the same taste in high performance Cars ( % 18.67) Thank You ( % 0.00) BB ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Customer Service is great ( % 80.00) Clear, concise understanding and proof of coverage is provided via email and written correspondence ( % 10.00) Flexible and affordable payment plans ( % 0.00) Different options of plans are available ( % 20.00) No complaints ( % 0.00) I highly recommend this service provider ( % 16.00) Car Shield is great ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I just want to say that Mike was super helpful in explaining everything to me and letting me know what coverage is best for my vehicle ( % 66.67) He answered all my questions and assured me it would be rough to find pricing or a quote as low as Car Shield and he was right ( % 6.19) I shopped at other warranty companies and none of them compare to Car Shield ( % -12.50) So as of today I am a proud member of Car Shield and I will pass on this information to other who are looking for a extended warranty company ( % 33.75) I also thanked my co-worker for the reference to Car Shield as well ( % 0.00) And thanks again Mike for taking my call and making me feel like family ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , The representative spoke clearly and calmly very professionally ( % 11.50) She's very helpful helping me understand what I need to come out ( % 20.00) It was a pleasure to talk to ( % 0.00) I spoke with other Representatives when I called before ( % -12.50) They also was very helpful and professional ( % 15.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I have only dealt with CS Rep ( % 0.00) and they were very knowledgeable and polite! The rep ( % 25.00) explained everything in great detail about the warranty and what it covered on my Mercury Marquis LS ( % 80.00) I Would definitely recommend Car Shield to a friend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I had called to find out what kind of coverage they offer and I am satisfied with what they gave me so when I got my I called to get that covered too and they gave me a two vehicle discount and when I didn’t have the second contract I called and they gave me my contract number ( % 36.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I was pleased at the prompt and courteous customer service that I received when I called to register my vehicle for Car Shield ( % 55.00) I feel confident now that I my car will be taken care of when I need some major and minor repairs ( % 17.08) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Very friendly and welcoming ( % 48.75) Makes you feel firm that you're do everything to satisfy their needs on whatever issues you're calling about ( % -20.00) I could surely recommend Car Shield to any of my friends or family members ( % 50.00) Car Shield is the best ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Jose was very helpful and pleasant ( % 46.67) He answered all my questions and was VERY patient, even when I asked the same questions, twice ( % 10.00) His knowledge of the product was impeccable and because of how pleasant he was, I joined right away! ( % 61.35)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , New contract on my Ford Focus ( % 13.64) I was treated with honesty and the two men I spoke with were pleasant and knowledgeable ( % 73.33) I feel safe and secure in my car because of the services your company can provide for me ( % 45.00) ( % 0.00) ( % 0.00) I will recommend your company to friends and/or relatives ( % 0.00) Thank you ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I experienced excellent customer service by representative name Amy ( % 90.00) She was very and understanding to me how the program works pleasant ( % 46.67) Very professional ( % 13.00) Very kind ( % 78.00) The old disabled veteran, LOL Thank you ( % 17.50) Amy ( % 0.00) She really took her time ( % 20.00) MC really explain the whole contract very thorough ( % 20.00) She deserves to be commended for her professionalism ( % 0.00) And she's definitely an asset as representative car company ( % 0.00) I wish more companies and customer service people were as friendly are and as understanding as she is ( % 43.75) Thank you for all ( % 0.00) Take care ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , When I signed up for Car Shield I believed it was a good option for me ( % 70.00) I was happy for the warranty they provided ( % 80.00) Never missed a payment ( % 0.00) Unfortunately, my car was totalled and I needed to cancel ( % -50.00) They told me it would take to business days to refund ( % 0.00) Once the day mark came I called and they said they had to review my payment and then it would take days to receive my refund ( % 0.00) I wish the first time I called to cancel the manager would have made it clear how the process works ( % 17.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I had a good experience, the representative was very knowledgeable about the coverage and how it works ( % 45.00) Yes I will refer a client to you and hope they are just as satisfied ( % 50.00) I hope when having to use the warranty that it covers everything that was explained in the warranty ( % 0.00) Thank You ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Patient, informative ( % 0.00) I am on fixed income ( % 10.00) Felt price could have been less expensive ( % -33.33) Won't know if it is worth the cost until I have a need ( % 30.00) Coverage at this point seems to be adequate ( % 33.33) Upon reading contract, more items not covered, than covered ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Had to cancel due to not having the car anymore ( % -12.50) Customer service was very friendly helping me with my issues with canceling the service ( % 48.75) Will be back when I have another vehicle ( % 0.00) Even though I had to cancel they was very understanding with my problem and was very quick on every response that asked ( % 31.67) Will be back soon!!!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I had decided that I could not afford the monthly payment ( % 0.00) I just could not work it into my budget ( % 0.00) The lady that I was talking to my phone was able to lower my monthly payment ( % 50.00) I was so relieved! I live on a fixed income so my budget is not very flexible! This lady is an excellent employee! She was so understanding! Sincerely, Kathryn Read full review ( % 32.69)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I called customer service with a question and the man was very respectful and courteous ( % 62.50) He answered all of my questions and was very courteous and helpful ( % 78.00) He was very knowledgeable and helped me out ( % 20.00) I will recommend your company to others ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I was not happy with Carshied regarding my first monthly bill ( % -7.50) I was told that my monthly payments will be $ for each vehicle but when I checked my bank account Carshield had debit it out $ for one vehicle and $ for the second vehicle ( % 0.00) When I call about this concern I was told that the payment had already been processed ( % 0.00) I told the discounted price was not given to me till after they had processed the payment which I could not understand why they still could not reimburse me the overpayment ( % 0.00) I figure whatever you discounted monthly payment should be that's what should have been debited out of my account and then give me the explanation that I cannot be reimbursed for the excess amount and it was my bank's decision ( % 0.00) I just don't understand that because my bank only took it out because Carshield submitted to them and it should be Carshield who should reimburse me the excess monthly payment you quoted me $ for each vehicle ( % 0.00) I was told that I got the discount because of some financial issues I was having ( % 0.00) Well if that is the case why would you debit more out of my account then what I can afford and then will not give me back the overage ( % 25.00) One vehicle they took out $ when it should have been $ ( % 0.00) The other vehicle they took out $ when it should have been $ ( % -12.50) Why can't I get the difference back so no I didn't understand why there was an issue ( % 0.00) All of this occurred within hours each other ( % -12.50) I just want Carshield to be fair and give better customer service ( % 60.00) I checked the BBB reviews and they weren't that good but I was hoping they weren't true ( % 52.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Carshield / American Auto Shield is a scam and RIP OFF company ( % 0.00) Just the fact they use two names should say it all ( % 0.00) If you have a Warranty with them cancel and save your money they will never pay ( % 0.00) Have a GMC Acadia for years with a Carmax warranty ( % 0.00) They covered all repairs needed to the car over years no questions asked ( % 0.00) The Carmax warranty was to expire ( % 0.00) Bought a Carshield warranty three months before it expired as we wanted to have coverage ( % 0.00) After about months with no repairs the timing chains went on the car ( % 0.00) Due to the engine and issues with the GMC Acadia motors the chains caused damage to cams and valves ( % -12.50) Repair shop filed claim with Carshield / American Auto Shield ( % 0.00) They make the repair shop remove my engine and strip it down for what they claim is an inspection all at my expense ( % -15.56) The inspector comes days later ( % 0.00) Says will need a new engine and files the report that damage is cause of timing chains and engine needs replaced ( % 13.64) After two weeks and many calls to Carshield to find out what is going on am told they will not honor what their own inspector reported and will not the replace engine ( % 55.00) Instead they have tried to use service records which are perfectly maintained from GMC dealers ( % 100.00) Asked the repair shop if was used for commercial use, what does the car look like all in an attempt to find a reason to not pay ( % 0.00) While on the phone with adjuster told they authorized the repair, then put on hold for mins (while they find some other reason not to cover my engine) only to be told they will only pay for the timing chains ( % -4.17) All other damage I will have to pay ( % -12.50) So much for a trustworthy company doing what is contracted ( % 20.00) Now Carshield will only pay for replacing timing chains in a damaged engine, that may last months ( % 0.00) In addition Carshield has stated they will not cover any more repairs to my engine unless all the damage is repaired at my Expense ( % 50.00) NOW I sit with a car with no engine that will cost me $, to $, of dollars to repair ( % 0.00) The repair shop as fought over and over with them to do what their inspector agreed was the needed repair ( % 0.00) You would think a company that advertises on National TV Radio with big name Host and Stars would not be such a SCAM ( % 0.00) Cancel your warranty OR NEVER buy from them ( % 0.00) Your money will be better spent as toilet paper as any warranty from Carshield or American Auto shield ( % 9.17) This is a real shame as had Carshield been even half what Carmax warranty was I would have placed a warranty on my sons car ( % 1.67) As well as recommended them to family and friends ( % 0.00) NOW I know what a SCAM company they are ( % 0.00) STRONGLY advise NEVER buy from this company ( % 43.33) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I loved the new car clear cover all plan, given good price, but changed my mind w/in days, and was very pleased with ease & politeness of c/s advisor who cancelled my order and gave full refund ( % 43.94) I will come back in future if needed ( % 0.00) Thanks, Jim ( % 20.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , New customer, have to see what the service is like in the future, but I am pleased to have the best coverage offer ( % 40.91) Looking forward to using this protection for my car, I am a female and need the best serve possible ( % 33.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I enforced CarShield of my transmission problem, the car had been in the shop for Three weeks now ( % 0.00) The service center says it your fault and you say it's theirs ( % -10.00) Either way I’m without my car and very dis - satisfied ( % 35.00) ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I actually haven't used the service yet except to call and sign up ( % 0.00) The representative was honest understanding and fit the plan perfect for me, I am five star satisfied with customer service and the plan I have received, S ( % 62.50) ** NEVADA ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Brittany made my call an Awesome experience ( % 100.00) She was friendly and professional ( % 23.75) She took care of all my needs ( % 0.00) You could feel her Smile over the phone ( % 30.00) Loving what she do ( % 60.00) Helped me with all my needs ( % 0.00) Job well done??? ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , He was sharp knowledgeable and very helpful and kind ( % 22.50) He resolve the problem for me and gave me all the information I needed ( % 0.00) He was very personable ( % 20.00) He knew exactly what I needed ( % 25.00) Super great employee ( % 56.67) What more can I say about this fantastic employee that you have ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , So far so good with my car but knowing I wont be in a big jam if n when my car does break is very comforting ( % 25.00) Also their staff is very easy to work with and have been nice ( % 58.17) Like I said I havent had any troubles yet so not much to say other than that ( % -11.25) Thanks again for the peace of mind ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , My car was years old with , miles on the odometer ( % 10.00) Carshield gave me a contract at a very reasonable price ( % 26.00) Everyone I came in contact with were thoroughly friendly and professional ( % 23.75) I recommend Carshield to ANYONE no matter how many miles you have on the clock ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , The rep that worked with me was fantastic ( % 40.00) She made want to smile throughout the entire transaction ( % 15.00) Think of a positive descriptive word and she was it ( % 22.73) I would most definitely recommend your services to all my friends based on the experience I have had thus far ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Do not waste your money ( % 10.00) The average cost per month is between $ & $ ( % -15.00) In a year that is $ to $ ( % 0.00) That cost does not even coverage any deductibles ( % 0.00) Most months you will not even need repairs ( % 50.00) Put that money towards a down payment on a better/newer car instead ( % -15.56) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Very informative thanks to Courtney ( % 20.00) I was really pleased with how everything that I was signing up for was explained in terms I could understand and felt very confident that I was going to be getting the best plan for the money ( % 71.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Need to work on communication between the various departments, because I don’t like when I handed off to another department after a representative made me offer for a service/product and another representative states that offer should’ve NEVER be made and, "WE CANNOT or WILL NOT honor the offer ( % 0.00) " ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Justin and Tammy don't know their last name ( % 0.00) But they was very helpful to me ( % 20.00) That's what sold me to get my insurance for my truck ( % 0.00) I will recommend this insurance to my family and friends ( % 0.00) Oh by the way the mobile app ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , The battery was dead, Even after charging it for four hours ( % -20.00) The professional that attended my car was young but knowledgeable and accomplished the goal in a minute or two ( % 13.33) Customer Service did their job in a professional manner and completed it in a timely manner ( % 10.00) Bravo Zulu ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I went out to start my car and found I had a dead battery ( % -20.00) I did not panic as I KNEW CarShield was just a phone call away to help ( % 0.00) Your customer rep was friendly and knowledgeable ( % 37.50) They contacted a local tow service company, and I was on the road again and able to go to church ( % 25.00) Thanks again! I didn't even have to wait that long at all! Will definitely tell friends about your service!!! ( % 6.25)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , CarShield paid what the contract stated to replace a water pump on my Jaguar Type S ( % 0.00) I bought the car two months ago with miles ( % 0.00) I also purchased CarShield prior to picking up the car ( % 0.00) With miles the water pump started leaking and I took it to my Foreign Car Garage, gave them the information and they did the rest ( % -12.50) Now anyone thinking the total bill, less a $ deductible would be paid hasn’t read the contract ( % -8.33) The contracts plainly states that the covered cost of any repairs will be done at the least expensive cost ( % -33.81) That means they will only pay for or credit you with the cheapest parts available, not the Original Manufacturer part ( % 25.83) Well, my repair shop will not put on anything but the original manufacturer part, and I’m glad ( % 43.75) A new Jaguar water pump cost $ ( % 13.64) and the cheapest Remanufactured pump was $ ( % 0.00) ( % 0.00) I had to pay the extra $ ( % 0.00) ( % 0.00) It also needed a new $ ( % 13.64) drive belt that was showing age they wouldn’t pay for because it is an age related item and considered a preexisting condition ( % 0.00) They did pay the labor on everything which was $ ( % 0.00) plus $ ( % 0.00) for the pump for a total of $ ( % 0.00) but the deductible made it around $ ( % 0.00) they paid on a $ ( % 0.00) bill ( % 0.00) I have had this coverage for two months at $ a month and another monthly payment this week, I have paid them $ ( % 0.00) and gotten back $ ( % 0.00) ( % 0.00) The question now is it worth it ( % 30.00) Having put over miles on the car I pretty well know the condition of everything and fairly certain the engine and drive train are in good condition that I’m considering dropping the coverage ( % 38.81) I think that I will be better ahead to put that $ ( % 50.00) into an account until it's needed for more expensive future repairs ( % 0.00) Jim Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I'm just starting out and I hope I have a great relationship with CarShield ( % 40.00) I'm telling all my friends and family about CarShield ( % 0.00) I think that CarShield is a great company and you can always count on CarShield ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I called to update my phone number ( % 0.00) The representative was very helpful with helping me to get this issue resolved ( % 20.00) It didn't take a long period of time to be completed ( % -5.00) I appreciated the quick response and assistance ( % 26.67) Thank you! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Can never talk to the same adjuster ( % 0.00) Spending days for someone to come and look at the vehicle to open the claim ( % 0.00) I’ve now lost my job due to no vehicle to get to work ( % -12.50) ;( I know it’s their job to fully review everything and find any way possible not to cover your vehicle ( % 0.00) But when someone truly has a vehicle break down and has followed their warranty specifications there should be such a wait to have your vehicle repaired ( % -7.78) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , My experience was good, straight to the point ( % 45.00) They coverage lot of information, answer all of my questions ( % 0.00) The man name Eddy was helpful, had a good understanding of the material, he made the process simple and easy with not trying to over sell me ( % 37.78) He was not pushy and things ran smoothly ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , The representative assisted in updating my account information ( % 0.00) My debit card information had expired so I need to contact your company to update my debit card ( % 0.00) The representative updated my debit card so that my account could remain on the automatic payment plan ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , When I called I was in a dire situation since I had lost a job and my finances were at a very big loss compared with when I had signed on with the Autoshield and had two jobs ( % 0.00) She was able to find a happy medium for me and I felt a lot better about things than before I had made the call ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I was given great customer service ( % 80.00) I got a really good deal with Car Shield ( % 70.00) They approved me within a short amount of time ( % 0.00) The price was great and I would recommend this to everyone I know ( % 80.00) Thank you for everything car shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Recently we have had to make some adjustments to our finances and we decided to temporally cancel our subscription ( % 0.00) When I called Corey helped me cancel and I have to say usually I expect this to be a difficult call ending with a lot of frustration, BUT not this time! I will return to using this company soon! Thank you for having great integrity Car Shield! ( % -1.04)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I was told the contact covered this item however upon receiving service found out it’s not covered, however the other parts were covered and the staff was extremely helpful! The claim department was fast in the process of service needed ( % -2.71) I will be keeping this service as long as I have this vehicle ( % -5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Service has been exceptional ( % 66.67) We highly recommend Car Shield for all after warranty vehicle protection ( % 16.00) We have had it now for to years and Car shield has been there each time we have had to call on them! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Excellent service ( % 100.00) I would prefer to be able to have a lesser charge per month ( % 25.00) I do not understand about living in Florida and cannot get a lower rate ( % 0.00) It would be nice to pay about $ a month ( % 60.00) That way I could afford to cover both my vehicles ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I have requested over three times for a CarShield explanation book and have still not gotten one ( % 0.00) If I don't get one soon, I will cancel ( % 0.00) I should have gotten it when I ordered ( % 0.00) There are questions I need answered ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , The amount I have to pay and the coverage ( % 0.00) The service I received when I contacted the company ( % 0.00) They are so polite and kind and they know their business ( % 60.00) I have all the information I need to know ( % 0.00) I would recommend this to all my friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Your Customer Service Team does a outstanding in servicing their customer ( % 50.00) When talking to them about purchasing CarShield, your representative was able to find me the Monthly Platinum w/luxury Electronic & Labor at a reasonable price ( % 35.00) The plan type was AUPLAT ( % 0.00) They were able to explain the options and etc ( % 50.00) They were able to work with me when I was able to purchase the plan on // via direct deposit ( % 36.67) I that has told me to call them on Friday // to give them the actual miles on my car ( % 0.00) And they were very pleasant to talk to ( % 95.33) You have a great staff that works for CarShield ( % 80.00) I will refer CarShield to friends, co-worker's and etc ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I just had a few questions about my account and making a claim and she was extremely courteous and very quick and accurate with all the information she gave me and answered all my questions ( % 30.83) I really appreciated the accuracy, quickness and how knowledgeable she was when answering my questions ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Wanted to know why two accounts come out with two different names when payments are withdrawn from my bank ( % 0.00) I received an answer that made perfect sense ( % 100.00) Thank you ( % 0.00) I have recommended Car Shield to my entire family ( % 0.00) I had to use carshield for my crude during my trip to Atlanta Georgia in December ( % -70.00) Only issue was the rental car ( % 0.00) That part of the policy was misleading and I was upset ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , She was very helpful very understanding, she address me by my name ( % 20.00) She offered excellent customer service ( % 100.00) She offered me other Solutions to solve my problems ( % -12.50) I would suggest CarShield to all my friends and my family ( % 0.00) I thank her for her time and understanding ( % 0.00) Yours truly Timothy ** ( % 0.00) Keep up the good work ( % 70.00) You're doing an excellent job ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Great customer service ( % 80.00) They are very professional and understanding ( % 13.00) They listen to my issues and resolve them quickly ( % 33.33) I would definitely recommend Car Shield for all your warranty purposes ( % 0.00) Get car shield today ( % 0.00) Don't delay ( % 0.00) You won't find a better warranty company to supply the right amount of coverage for your investment ( % 39.29) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Jamie gave us excellent service in answering my questions ( % 100.00) I give her stars ( % 0.00) Absolutely the best service we've had ( % 60.00) She was professional in her matter and told us where to read the answers to our questions ( % 10.00) Robert in sales we also give a too ( % 0.00) It wasn't until I read the policy after signing up that I needed answers to my questions ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , This is the second time I had to use Carshield, it was seamless, quick oh, and your service is invaluable ( % 14.44) I always tell my friends about my aftermarket warranty and they don't believe me ( % 0.00) My first claim was for an air conditioning compressor which was paid for, my friends couldn't believe it, again your service is invaluable to me ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , When my car quit running they sent me a wrecker right away ( % 28.57) No problem or questions ( % 0.00) I don’t know yet how it will go on repairs because the shop hasn’t determined the damage yet ( % 0.00) I will add more when I see how my repairs are taken care of ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I saw advertisement on tv however the advertisement DON'T match the services they claim in advertisement ( % 0.00) It's a hoax ( % 0.00) CarShield only negotiates for a cheaper price ( % 0.00) I don't need a negotiator ( % 0.00) I need Results ( % 0.00) I need what carshield don't supply ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Haven't had to use yet but peace of mind knowing I have it ( % 0.00) Also had to change payment date and they were very accommodating ( % 20.00) I would definitely recommend to a friend just as I was referred by a friend ( % 0.00) I am very pleased so far ( % 37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Repair was just enough to get car running! I felt it should have been more extensive! A long block should have been used! Instead of a partial rebuild! Not happy with the end result! I am sure this will result in further problems down the road! ( % 1.31)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , The first call I made the service agent was rude ( % -2.50) She had no compassion to my situation ( % 0.00) After getting all of my info she TOLD me to hold ( % 0.00) After being on a minute hold she came back onto the line and abruptly hung up! Second call went much better ( % 8.59) In-fact that call kept me as a customer ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Purchased a new policy, and all of the CarShield staff was incredible to work with ( % 51.82) Very understanding of their product ( % 20.00) They took the time (as long as I needed) to find the policy that worked for my situation ( % -5.00) I will be recommending CarShield to my family and friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , We Asked for explanation on expiration date information ( % 0.00) It was explained well and even appreciate the thorougness of such ( % 0.00) It is renewed monthly upon receipt of payment ( % 0.00) Thank you for handling also how approval of a repair is to be handled ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I was calling to cancel my plan since I had recently purchased a new vehicle so no longer needed it ( % 6.82) The customer service rep was a lot of help and gave me clear instructions and information needed to best help me ( % 55.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , We found a great deal in Carshield ( % 80.00) The same coverage we had with our other provider for almost / the price we were paying ( % -6.25) Almost $ a month less!! It was so easy to go over my options and make an educated choice ( % 8.65) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I have just signed up with Car Shield and the experience over the phone wonderful ( % 100.00) The person who was helping me was very kind and took his time to explain in detail what I was getting ( % 78.00) He had a great rapport ( % 80.00) Before hanging up he made sure I understood the policy ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Always friendly and helpful ( % 37.50) My questions are answered each time I call without a problem ( % 0.00) The person other end of the phone is very knowledgable and willing to help take care of any concerns I may have ( % 10.83) I have only been with your company a few months but I'm very happy I chose your company ( % 26.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I would like to see the new coverage I have ( % 13.64) I canceled my old car ( % 10.00) Thank you Car Shield for protecting my car and I hope my coverage never cancels and I hope I can use it more than once if anything ever happens ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Familiar with services, product and what to do ( % 37.50) Very friendly ( % 48.75) The survey is taking longer than expected ( % -10.00) I really do not have that much time to finish it ( % 5.00) I like your product otherwise probably would have Xed out ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I took my car to Ford to have them check my ABS system out ( % 0.00) The car was not working right and I don’t like driving that way ( % 28.57) Ford called you and got OK to fix the problem and them you called to let me know that it would be fixed ( % 30.00) The person who called was very friendly ( % 48.75) I would recommend this to other people ( % -12.50) Thank you very much ( % 26.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , They try to help in every way but when it comes to "RUST" unfortunately it is not covered ( % 25.00) OUCH! I would like to see coverage for this in future ( % 0.00) My vehicle is a with only , miles and is in great shape but in New Jersey you will get rust ( % 31.21) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Policy Cancellation ( % 0.00) You are always helpful, give great advice and your guidance is impeccable! ALWAYS!* The people I have talked to have great customer service skills and their EMPATHY is genuine! ALWAYS!* Appreciate your relationship with us while we were a customer! ( % 84.53)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , My car was in the shop and needed a new alternator and fusible link ( % 13.64) I had to call CarShield to find out when the repair would be authorized as the repair shop had the parts on hand and I needed my car back asap ( % 0.00) I had to have the repair shop call to push things along ( % 0.00) Then I was told the fusible link was not covered and that the alternator was only partly covered because the part on hand was the Kia part and only the OEM part was fully covered (but was not on hand) ( % 0.00) I went ahead with the Kia part so I could get my car back asap but it still took until the next day due to the delayed authorization ( % -4.17) Instead of being fully covered I still had to pay $ for the repair ( % 0.00) Not pleased ( % -25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , PLEASE READ THIS COMPLAINT, CARSHIELD **** PLEASE READ THIS COMPLAINT, OR YOU'LL BE SORRY YOU DIDN'T ( % -36.67) If I could give ”zero” stars, this CarShield would get it ( % 0.00) I purchased this extended warranty back on / for a Ford F ( % 0.00) Diesel x in excellent condition ( % 100.00) I negotiated the monthly payment down to $ ( % -15.56) a month for the platinum w/ Luxury electronics & labor coverage ( % 0.00) On //, I made a claims that my truck wouldn't start ( % 0.00) I had the truck told to the Ford dealer near by ( % 10.00) The first diagnosis was air entering the fuel line and the service manager called after contacting CarShields warranty administrator American AutoShield and they informed him that this wasn't covered ( % 12.50) The service technician was thinking at that time a seal or ”O” ring at the fuel pump was the problem ( % 0.00) But the trucks ”Cab”/from the trucks bed forward would need to be raised ft ( % 0.00) to expose the back of the engine/turbo and fuel pump ( % 0.00) The estimated charges for this was $-$ ( % 0.00) Well I knew this work wasn't covered, so I had to sign for the work and the trucks was raised and the problem was the ”high” fuel pump fell and sent metal shavings through the engines fuel system ( % 16.00) Now ”Fuel Pumps” are covered under my warranty, but now this work is $ ( % 0.00) Now, CarShield's administrator American AutoShield sent and investigator to the Ford dealership to inspect the truck and repairs needed ( % 0.00) Service manger informed me the investigator had with him a ”” page document and needed photos ( % 0.00) I live I Michigan and we get our share of snow and my home has a long driveway ( % 4.32) So I purchased a used snow plow for this purpose ( % 0.00) In my warranty snow plows are a ”exclusion” to this warranty, no matter to problem with the vehicle ( % 0.00) My snow plow wasn't attached just the mounting brackets on the trucks frame was exposed ( % 0.00) American AutoShield canceled my warranty and CarShield had the audacity to return this months $ payment ( % 0.00) And CarShield clean their hands with my warranty and kept my monthly payments all but one payment ( % 36.67) Don't believe their TV commercials about it's a finger snap to get their benefits and have a piece of mind your vehicle will be repaired ( % 0.00) If I would have got a rental car, I would have been paying for that also ( % 0.00) READ THIS, ”Any aftermarket item installed on a covered vehicle will void the warranty!!! A INSTALLED ALARM SYSTEM, A RADIO THIS COMPANY WILL USE IT TO CANCEL YOUR WARRANTY TO STOP FROM COVERING A CLAIM ( % 0.00) If you do purchase extended warranty from ”CARSHIELD” read your warranty, you have days to cancel their warranty ( % 0.00) I didn't and they cancelled my warranty and kept my money ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , CarShield help was perfect ( % 100.00) It's these Companies y'all have these discount policy with is the problem ( % 0.00) They act like they never seen it before and I know they have, otherwise your Company wouldn't have A contract policy with them ( % 0.00) So how can I resolve this issue the next time I need repairs done on my vehicle and The store manager refuse to honor y'all discount policy ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Well I was satisfied with getting my vehicle fix but I wasn't satisfied with the way that I was told about getting documents to see if this had been done before ( % 50.00) I was hassle around until I call the claim dept then I was told about faxing in paperwork and then finally! I found out about the Rental Car was for day and at $ ( % 0.00) ( % 0.00) Well by that time couldn't use it and I think it should've went toward my deductible since I didn't get to use it ( % 0.00) That made me very unhappy that I wasn't a whole day to find out what was going on and what exactly was needed because the Phil Moore Buick GMC had no idea what was going on and neither did I until I call ( % -11.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I recently upgraded trucks and needed to add/delete my policy ( % 0.00) The matter was completed in less than minutes, service personnel were fantastic ( % 11.67) The new truck was added and gave me the peace of mind that comes with Car Shield contracts ( % 13.64) ( % 0.00) ( % 0.00) Thanks guys!!! ( % 39.06)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Just sign up to Car Shield ( % 0.00) Seems a pretty great company ( % 52.50) Have over K mileages so far it's ok ( % 30.00) I couldn't pass up the deal you people gave me ( % 0.00) Just a phone call away for any problems that rises ( % 0.00) Like the idea that can take my car to any authorize dealer ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I was told the draft would be $ ( % 0.00) and on the th $ ( % 0.00) was taken ( % 0.00) Please advise ASAP if a reimbursement will be made and this correction made on my account! The F rating is even more of an issue now ( % 50.00) Thanks,Rod Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Company is very misleading ( % 20.00) The coverage is not what they say it is ( % 0.00) There is a catch to it as usual ( % -25.00) In order for them to cover one part another has to be cover or replace ( % 0.00) For instance I took my car to the shop ( % 0.00) Did a diagnosis because the check engine light came on and basically Carshield covered nothing and the things that was covered they would not cover because in order for Carshield to cover it an attached part has to be replaced???? I don’t understand the logic of that!! Nonetheless since my claim will not be paid out, they will not reimburse me for the diagnosis, which they said they covered when I purchased the plan ( % 62.50) ALWAYS A CATCH TO IT!! IF IT SOUNDS TOO GOOD TO BE TRUE!! That’s what it is - TOO GOOD TO BE TRUE!! ( % 62.34)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Haven’t used services as of yet but when I need to it will be a blessing to only have to pay $ deductible for my Mercedes to get fixed ( % 5.00) That gives such peace of mind just to know I don’t have this potentially large car repair bill hanging over my head at any given time ( % 10.71) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I will call and reinstate because everyone I contacted was so nice and helpful and it's a good deal ( % 65.00) I don't drive but the insurance is transferable lf I sell the car and the buyer wants to cover the car ( % 20.00) I spoke with at least people who was very kind and understanding about my health ( % 24.00) and finances ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Was very easy to sign on to make sure my truck was covered but have bought a new one so will be coming back to CarShield in a couple years for the extension of the warranty for that truck ( % 29.99) Was very simple to set up with my bank to make the payment without having to worry about sending them myself ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I have recommended CarShield to some people with older cars ( % 16.67) I only dealt with customer service and I think they are great ( % 40.00) I hope when I need help with my car I will still feel the same way :) ( % 25.00) Not much more I can say, because customer service is all I have to recommend your services ( % -25.00) I hope as a new customer, You will be as good as I hope you are ( % 41.82) Thank You! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , When I purchased the Car Shield warranty I hadn't expected to need it so soon and for sure I thought there would be a problem ( % 20.00) I could not have been more wrong ( % 0.00) I called customer service and they handled it from there ( % 0.00) Everything was done with quality and in a timely matter ( % 0.00) Really I can't stop telling everyone about Car Shield and how beneficial it is to have ( % 20.00) I definitely would recommend all my family and friends to get it ( % 0.00) If I didnt mention before the customer service is absolutely phenomenal, very courteous and they even called afterwards to make sure I had no questions or problems ( % 59.33) I was worried about it being accepted by the dealership that I chose but sure enough they were familiar with it and more than happy to accept it ( % 43.50) All I had to do was take to the dealer of my choice and everything else was handled by them and Car Shield ( % 0.00) You just can't go wrong with this warranty ( % -50.00) Thank you Car Shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I had such fast and speedy service with fixing my broken rear right side window in my SUV ( % 2.14) The parts were ordered and assembled within just a few hours ( % -20.00) I love Carshield! Thank you so much Carshield! I look forward to working with you again in the near future on my SUV ( Ford Escape Limited)! ( % 17.71)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Reps tell you that you have best plan, customer pays monthly fee, when I went to use plan after months of paying monthly premium nothing was covered ( % 100.00) What a disappointment, cannot recommend this company to anyone ( % -60.00) One rep tells you everything you need is covered but they tell the repair shop it's not covered ( % 0.00) Forked tongue ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I been with Carshield two and half years now, they did a good job on my car problems this December ( % 26.67) I'd tell other people about carshield the best ( % 43.75) The work they do for car problems it'll be the best you can do ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , They denied my claim cause I had a ladder rack on it, which that's how I purchased like that ( % 0.00) We travel to co ( % 0.00) n Cali and AZ monthly, my truck stop working coming back from AZ, they just left me even more stuck ( % 16.67) I pay every month for coverage, thanks a lot ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Calling and receiving a quote was easy ( % 43.33) Signing up as a customer was quick ( % 33.33) Everything was smooth ( % 40.00) We will see how well customer service performs if and when I would require services including getting help in the middle of the night traveling far from home ( % 5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , A call from an Endurance professional who was polite, information was easy to understand ( % 26.67) Wanted to start the policy in Feb and it did seem the Endurance professional was ready to go right then and there ( % 19.52) That did not bother me but it could impact others ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , If your car is older than years old, then do not purchase this service ( % 13.33) I have three major repairs, which totaled over $, in one year ( % 6.25) CarShield denied all the claims that were filed, because they said these repairs are not covered, pursuant to Section B of the contract ( % 0.00) My car is years old and the salesperson with whom I spoke lead me to believe that most "major repairs" would be covered ( % 22.08) That was no true ( % -17.50) In fact, I first heard about CarShield on CNN and thought they surely must be a reputable company ( % 41.67) This company is not honest and their people of trained to deny all claims unless the repairs are "specifically" AND "verbatim" listed in Section B of the contract ( % -30.00) I will stop short of calling them a fraud - however, I do not believe they have dealt fairly with me! Do not purchase this product - instead, put the equivalent money away into a saving fund to be used for car repairs ( % 43.75) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , SCOTT ** was my Rep for Car Shield ( % 0.00) I made two purchases and feel much better about my car and truck ( % 50.00) It was a pleasure because Scott was upbeat, professional and explained everything to me ( % 10.00) I am very glad I made these purchases today! I will tell all my friends and neighbors about you! THANK YOU and God bless from Alaska! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I Requested a quote on their website, and I was only looking for a quote ( % 0.00) Nothing else ( % 0.00) The company called me minutes later and I was connected to a salesperson ( % 0.00) The salesperson explained the warranty then gave me a quote of $/mo ( % 0.00) I tried to thank him for the quote and said, several times, that I was only looking for a quote to give my wife for her car ( % 0.00) He kept asking me how I wanted to pay for it ( % 0.00) I kept telling him I wasn't interested ( % 25.00) He kept lowering the plan to get the price down ( % -15.56) I kept telling him no and that I was ending the conversation ( % 0.00) He kept pressuring me, telling me how expensive it is to fix a car and how could I expect to pay a lower monthly premium for insurance when it cost so much to repair my car ( % -15.00) I finally had to hang up on him and I blocked the number he called me on ( % 0.00) I was only looking for a quote, of which I thought would be given to me on the website, or possibly by email ( % 0.00) No! They called me on my cell phone ( % 0.00) VERY HIGH-PRESSURE SALES TEAM ( % 20.00) AVOID LIKE THE PLAGUE! Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I placed a claim on Nov , ( % 0.00) Came to find out the pump in the transmission went out on my truck ( % 0.00) It was finally repaired on December , ( % 0.00) Almost three months later ( % 0.00) I did not have a rental car, nor was one offered ( % 0.00) Apparently it covers it, but I didn't know ( % 5.00) They require a tear down to verify the cause of the failure ( % -23.61) After debating with Auto Shield, that they can not test any pressures to verify this after the transmission is torn down ( % -15.56) They have to have it done, and an inspector out ( % 0.00) I'm thankful to have had a warranty in place when this did happen ( % 0.00) However, I could not afford to pay anything additional out of pocket ( % 0.00) So I had to agree to go with Auto Shield's way of repairing my vehicle ( % 0.00) Which was sending a used transmission ( % 0.00) When my mechanic received the used transmission, it was full of old oil with the old filter ( % 18.33) Getting down to billing with my deductible, and what Auto Shield owed the mechanic ( % -15.56) Auto Shield expected me to pay for the tear down they require in their contract - five mechanic hours ( % -12.78) Then they expected me to pay for the flush of the used transmission and fluids and a new filter ( % 1.82) It took over a week for my mechanic to get paid after the vehicle was fixed ( % 10.00) He did not get paid what he was rightfully owed ( % 0.00) After all of the hoops and phone calls and multiple inspector visits, waiting for a used part, caused such a long and ridiculous process ( % -9.58) ( % 0.00) ( % 0.00) he will not work on any vehicle with this warranty again ( % 0.00) Good luck! Read full review ( % 61.25)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , We are glad that we got CarShield when we bought our new car ( % 31.82) We know from advertisements on TV that should we need added help with our car, it will be available ( % 40.00) It gives us great peace of mind! It is better to have something and not need it, than need it and not have it ( % 75.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , My labor time of yrs ( % 0.00) / working classified for A/ F ( % 0.00) Thus far a positive reply time ahead looks positive, time will reveal true standing ( % 22.61) Keep it strong! I will expect an ongoing process of successful and helpful assistance if necessary ( % 43.06) Thanks! ( % 25.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Car ran hot ( % 25.00) The tow guy was very prompt and professional ( % 15.00) I had a pleasant experience ( % 73.33) Not only did I have to get it towed times but my warranty covered every tow ( % 0.00) The customer service was awesome and they stay on the line with me until the towing company arrived ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I had in the beginning in January but I had to cancelled but I am impressed the service ( % 100.00) When I called they have my info ready ( % 20.00) That blow me away ( % 0.00) ( % 0.00) ( % 0.00) I will be back ( % 0.00) There no pressure and it all nice and calm ( % 45.00) I also glad they are member of Triple A ( % 50.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , CarShield let me know immediately the car repair shop I was using tried to pull a fast one by giving me false info on how my bill was to be paid ( % -10.00) Glad I checked with CarShield first ( % 37.50) Tech did not want to call in order so they could overcharge me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Great service today ( % 80.00) Working on getting my account in order ( % 0.00) So in the future I would not have any problems ( % 0.00) And yes I would highly recommend Car Shield to my family and friends ( % 16.00) i have been doing so since I joined a few years ago ( % -20.00) So I can only say keep up the good work and your customer service reps are great and to the point ( % 50.00) They also they give you a better understanding of all the services that CS provides ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Excellent customer service! The cost was reasonable and was able to have it spread out monthly without interest ( % 56.67) I recently leased a new car and no longer needed the coverage ( % 6.82) I found it was very easy to have the prorated reimbursement sent directly to me ( % 33.17) I highly recommend CarShield to anyone looking to purchase an extended warranty ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Water pump was fixed, thank you ( % 10.00) I am please with service that has been given to me and thank you for the insurance that I can depend on your service ( % 0.00) My experience with the GMC car dealer was good because of my contract with you ( % 70.00) When I call CarShield the person that answer the phone is very helpful ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I had an experience with CarShield and I was displeased with what I've been through ( % 0.00) I needed a part for my car then I had to pay the people to put the part on my car, they found a part for me at AutoZone for ( % 0.00) and the labor was ( % 0.00) , CarShield paid nothing ( % 0.00) It was not the experience I was hoping for ( % 0.00) I pay ( % 0.00) per month ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , After talking with an agent, I got a very affordable rate and a military discount ( % 5.00) All details of the contract were explained ( % 0.00) I was even able to adjust my monthly payment date ( % 50.00) I am very happy with the service and policy I got ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Agent was very nice and helpful with the information ( % 78.00) She also told me that I only had two more payments ( % 25.00) Then I could go to a month to month deal ( % 0.00) So I told her I would be glad to check back in a few months to check the pricing ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I had a problem with making a payment ( % 0.00) I called the Car Shield telephone number ( % 0.00) The person I talked to was very helpful and pleasant ( % 46.67) The issue was resolved in short order ( % 0.00) It was a pleasant and quick experience ( % 53.33) I would recommend Car Shield to other friends and family ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , My call was answered promptly and all services were presented, I also checked with AAA whose service isn't as extensive as yours ( % 0.00) So I decided on Car Shield ( % 0.00) Please send copy of contract ( % 0.00) Thank you very much ( % 26.00) I look forward to reading the contract ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Don't appreciate staring at a Blue circular spinner made up of - tiny circles going around & around in a clockwise spin ( % 0.00) When I called to set this up with Alex, it worked then ( % 0.00) Didn't think it was going to quit working after the first payment of which was $ ( % 25.00) over my agreed upon price ( % 0.00) They are beginning to make me think they are related to my telephone service ( % 0.00) Good Day ( % 70.00) # I didn't think I was signing up for eBay either when I decided to give these people a try ( % 0.00) ( % 0.00) ( % 0.00) they are wanting ***** as well ( % 0.00) *****= of their Stars ( % 0.00) # I keep getting more & more letters from the Same Conglomerate based out of ( % 33.33) How many people or companies do I have to pay for before things are right or in this case, correct? Have an Awesome Day & may GOD watch over YOU & BLESS You All ( % 59.52) Sincerely,Brad J ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Overall star service ( % 0.00) Everyone was very helpful who I spoke with and I would recommend Car Shield to a friend or family ( % 20.00) I am happy with my experience and the way my business with company was appreciated and handled professionally and quickly ( % 35.83) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Nissan Sentra ( % 0.00) Very efficient and knowledgeable adviser ( % 20.00) Darrin gave me all the costs and monthly coverage possibilities ( % 0.00) I was very pleased with all the possibilities in both costs and various monthly, mileage and yearly coverage ( % 32.50) Said I was happy, can't think of more words! ( % 71.25)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Sold vehicle ( % 0.00) Very good support team, will be back when new vehicle is purchased ( % 34.88) Found to be a great deal for the coverage of a vehicle ( % 80.00) Very polite and personal staff with quick responses ( % 17.78) Will recommend to friends to check into this program ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Called to cancel service and get a refund, but was talked into staying on board at a discounted rate ( % 0.00) I really need the $ initial investment back and called to get that in place today, but the rep was very persuasive and trained very well to say all the right things to make me feel irresponsible if I take coverage off my vehicle because it has over k miles ( % 14.76) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Very concern and caring about my Budget and needs which gave me the opportunity to plan to cover my vehicle right away! Now thinking about covering more vehicle with CarShield!!!! Thanks, CarShield ( % 43.93) I will definitely tell my friends and family members about the great deal that I got with CarShield! ( % 50.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Excellent service ( % 100.00) But once I found out that my car repairs weren’t covered, I decided to cancel ( % 0.00) It seems that my car is too old for your coverage ( % 10.00) That disappoints me greatly ( % 80.00) After seeing your TV commercials, I thought I could get coverage ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I spoke to Ryan and he was very helpful ( % 20.00) He made it very clear about my coverage ( % 13.00) He also explained how easy it was to use my contract when repairs are needed ( % 43.33) He also made clear that Acura has to call first before work on my car can start ( % 17.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , The coverage I have sounded it good when I got it but it didn't cover and of the work I needed to have done on my car ( % 70.00) So I ended up having to pay a little over , dollars out of pocket ( % -18.75) Not a good experience for me ( % -35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I was having trouble with my vehicle not starting ( % -10.00) I took my truck to a nearby shop ( % 0.00) I gave them my info ( % 0.00) They called me back later to tell me a starter had been delivered and my truck would be done soon ( % 0.00) Got my truck back that day ( % 0.00) Cost $ ( % 0.00) Thank you so much???? ( % 20.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , The customer service representative was great ( % 80.00) She helped me to find away not to have to cancel my policy ( % 0.00) And saved me money ( % 0.00) I'm going through a rough time right now ( % 9.29) She helped me try to figure out a solution ( % 0.00) So I could stay COVERED ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , So glad I have this service ( % 50.00) Very helpful when things don't go right and you can count of them to find great local service people to help you out from what could be a bad situation ( % 11.71) They put you on hold until they find someone but do get back to you quickly ( % 16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , The best staff ( % 100.00) They are very friendly and patient with us ( % 48.75) I love talking and speaking with them ( % 50.00) They make me laugh and keep me safe at all times ( % 40.00) My whole family love that they are there whenever we need them ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Inquiry about letter I received ( % 0.00) I received a letter that said I had not activated my contract with Car Shield but I knew it was activated on // ( % 0.00) I was told by a rep ( % 0.00) that the letter was just a computer generated letter and for me to ignore it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Great customer service ( % 80.00) Very polite and are attentive to my needs ( % 30.00) Their diamond level fits my budget and future needs of my car ( % 0.00) The customer service people are very knowledgeable when it comes to their products and service needs ( % 20.00) They custom apply my needs to a service plan ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , It is good for the information that was given to me for what I was looking for ( % 70.00) The experience was good for the moment ( % 70.00) I wish they could have done better to help me with my request for letting me know more about brakes ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Very helpful ( % 20.00) ( % 0.00) ( % 0.00) Always helpful ( % 0.00) Polite and calm ( % 30.00) The service ( % 0.00) After work is done on the car spot on ( % 0.00) Thank you ( % 0.00) Oh and everyone I've talked to knows what they are doing ( % 0.00) And are very quick with an answer ( % 43.33) Pat Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Thank you guys for everything you done with outstanding to the customer? Loyalty, honest, faithful to the customers ( % 55.00) Thank you ( % 0.00) God bless ( % 0.00) On time, very prompt, understand it, listen to it with a customer need to try to solve a problem for ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Run, run ( % 0.00) They don’t pay anything on anything lies and should be behind bars ( % -40.00) Try and find someone who will repair your car for % of normal cost and let’s not forget they only use cheap part ( % 18.33) Your better off not using this scam ( % 50.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Updated on //: In response to CARSHIELD's response below: Hi Omar, We work with many repair facilities across the U ( % 50.00) S ( % 0.00) and they all do the teardown to determine the actual cause of failure ( % -15.83) The repair facility working on your vehicle was not willing to do that so we had to deny the claim ( % -12.50) We recommend you to try a different repair facility in the future ( % 0.00) Umm NO ( % 0.00) ( % 0.00) ( % 0.00) I notice this is a tactic you use to deter repairs ( % 0.00) A complete teardown is costly and time consuming ( % 10.00) Many of your negative reviews revolve around this "workaround/beat around the bush" tactic you use ( % 10.00) Customers are left incurring additional expenses by taking the vehicle elsewhere or making the shop complete this additional step for you to find a "REASON" not to cover the repairs in the end ( % 5.00) I TRULY HOPE CONSUMERS READ YOUR NEGATIVE REVIEWS!!!! It is very clear you are deceiving people ( % -30.12) I am glad I read the reviews and stopped the never ending cycle you put your "clients" through ( % 50.00) Original Review: I began research into one of these plans as my truck approached the k mile mark and started receiving propaganda and phone calls regarding vehicle warranties like these ( % 13.75) I finally settled on Carshield and called them up ( % 0.00) They offered me the Golden Plan, which is supposed to cover the vehicle bumper to bumper ( % 30.00) Two months into acquiring the coverage and the truck gets a check engine light ( % 40.00) I took it to my mechanic, which is an ASE certified shop for a check up ( % 0.00) Couple of days later, mechanic calls and says the check engine light is a transmission related issue ( % 13.33) He explains this is common on the make and model and year and that he has seen it before ( % -30.00) I google it and sure enough, there is a common issue with the truck ( % 6.67) My mechanic also advises they discovered my steering pump is on its way out during their test drive ( % 0.00) I am feeling good as I have this new carshield policy and let my mechanic know about it so he can call it in ( % 41.82) Mechanic calls me back mins later and states they were rude and denied all coverage ( % -10.00) I call carshield myself and they advise the transmission must be brought down and a "tear down" must be completed so that they can inspect it themselves ( % -15.56) WHY WOULD I PUT MY MECHANIC THROUGH THAT ADDITIONAL HEADACHE!!!? It's a computer system alerting them of the issue!! This isn't the 'S!!! Additionally, they tell me the steering pump is not covered, SO WHAT DO THEY COVER!!?? THESE GUYS ARE CON ARTISTS!!! I THREW AWAY MONTHS $$$ WORTH OF THEIR USELESS "COVERAGE" ( % -10.00) Don't get fooled by them, save your money and pay for your repairs yourself ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Charged me twice for membership ( % 0.00) Refunded promptly after several calls ( % 0.00) Customer service was helpful after they found out the problem with my billing ( % 0.00) I haven't made a service call yet, but hope in doing so, in the future, help will be there ( % 0.00) Thank you for my refund ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I had asked the Rep ( % 0.00) if they had a discount for senior citizens and then later I mentioned that I was a Veteran & was tolded if I mentioned it earlier, could have gotten a better discount ( % 12.50) No complaint but would have thought you could make changes on the original order for confirmation ( % 26.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I spoke with Joshua ( % 0.00) He was very precise with explaining the benefits of having coverage with Car Shield ( % 52.00) I would highly recommend him to others ( % 16.00) It is relieving to know that if my car breaks down, I can call Car Shield ( % -15.56) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Just wish you could lower the payment amounts each month ( % 0.00) Puts a hardship on paying other bills ( % -12.50) I have not used it since I started payment and wish monthly amounts could be lower ( % 0.00) I think also that the amount of the payments have gone up ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Larry ** was the person who help setup my contract ( % 0.00) Larry was very clear, professional, and friendly throughout the registration process ( % 20.17) Larry said that he had the same coverage on his vehicle which gave me additional assurance that I purchase a vehicle coverage of value ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Your coverage statement has a discrepancy ( % 0.00) Your own people have said: "I see your point" however refuse coverage ( % 60.00) When I spoke to a rep, he agreed and said sorry ( % -50.00) I was transferred several times to no avail ( % 0.00) You are poor at seeing the obvious ( % -20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Car Shield is the greatest ( % 100.00) For having a salvage title for my car I don't know what it has been through ( % 0.00) With the gold package my car is covered for everything it seems like ( % 0.00) I would highly recommend this to everyone and I'm will to sell this to people ( % 16.00) I've already recommended this to friends and family ( % 0.00) You guys rock ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I spoke to three people and did NOT get a satisfaction answer, so I had to pay the dealership $ ( % 0.00) over my $ ( % 0.00) deductible! I am NOT a happy customer and will be cancelling my extended warranty plan with CarShield! Carshield needs to send their people through a customer service program, all they could say is "that is what the book says" ( % -50.00) If they understood anything about diagnosis and how to diagnose a problem, they would understand sometimes the "book" isn't the only answer ( % 0.00) Sad they are willing to lose a customer over a $ ( % -12.50) dispute ( % 0.00) I did leave them for Endurance Warranty Services and when I called CarShield to cancel ( % 0.00) They were VERY RUDE and argued with me about how they were right and I was wrong ( % -20.14) So out of four people I spoke too, not one was empathetic ( % 0.00) I was only treated by arrogance and belittlement!!! No customer service training at this company for sure ( % 25.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I purchased a warranty with this company and they refused to pay to have my vehicle repaired ( % 0.00) They wanted the mechanic to tear down my engine which I would have to pay for ($ ( % -15.56) ) so their representative could come to the repair shop and make up any excuse to say it was something else and it is not covered ( % -5.00) A lot of Americans don't have money like that and hope that the little that they do have going towards a car warranty company would help them in these unfortunate situations ( % -34.38) Not with Carshield!Also, watch out for these reviews that give them praise ( % 0.00) For most are just customer service on the phone situations ( % 50.00) Look at the reviews that actually has repair work needed ( % 0.00) You will see the majority of them will have star! I had my lawyer look deeply into the warranty contract and there is a lot of conflicting terms of service in it that gives them ways to deny services ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , They have replaced the Radiator & the transmission in our Truck ( % 0.00) We were very pleased with our service ( % 65.00) And have recommended to a lot of people ( % 0.00) They were a lifesaver for us for at that time we were paying a lot of medical bills ( % 0.00) WE LOVE CAR SHIELD ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Excellent customer service! The cost was reasonable and was able to have it spread out monthly without interest ( % 56.67) I recently leased a new car and no longer needed the coverage ( % 6.82) I found it was very easy to have the prorated reimbursement sent directly to me ( % 33.17) I highly recommend CarShield to anyone looking to purchase an extended warranty ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Thank You to Car Shield & Ryan ** {rep} ( % 0.00) He was polite, respectful, not "pushy", answered "all" my questions, would I recommend Car Shield, you bet! I am yrs ( % 62.50) young and disable, good to know I have covered my "car" with "medical" as I am also {LOL} ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , I called on // and wanted information on my auto repair coverage ( % 0.00) The wait time for an agent was short and my questions were answered accordingly and specific on what I wanted to know about my contract ( % 0.00) The person I talked to was very friendly, I would highly recommend CarShield ( % 32.38) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Wanted to reinstate previous policy ( % -16.67) I spoke with a very informative young lady and she answered all my questions and concerns ( % 15.00) I have had “Carshield“ for a while and have been satisfied with the service ( % 50.00) I had open heart surgery and my wife didn’t know about my policy and missed a couple payments ( % 0.00) Now I cannot reinstate my old policy and have to start over with a policy with less coverage ( % -3.33) I’m not sure, I have other companies offering policies that are comparable to my old policy with Carshield for a slightly lower price, so I just have to decide ( % -11.04) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Changing the ownership of vehicle ( % 0.00) She helped me put my husband's name on the account as the owner and me Giovanni ** on the account as well ( % 0.00) She was very kind and helpful as well she said she will send my husband out a new package for the warranty with his name on it ( % 45.82) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , I can only speak (so far) about my customer service rep and the service I'm told I'll be getting if I need it, but James was exemplary, articulate and personable, and seemed knowledgeable too ( % 5.00) I was more confident knowing that he was required to have an insurance license (I am licensed also), it made the company seem more credible ( % 47.50) I only wish every customer service rep was as good, and I certainly hope that CarShield's reps are all as good because this is too important to not have qualified, knowledgeable people ( % 40.29) I wish James (from Missouri) all the best ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , I signed up for CarShield about five weeks ago ( % 0.00) My car A/C stopped cooling last week due to lack of Freon ( % -6.25) It was time anyway for the regular six-month oil change, overall checkup and yearly state vehicle inspection on my Subaru ( % 0.00) The shop found leaking valve & gasket covers costing hundreds ( % 0.00) I told them to contact CarShield ( % 0.00) I was afraid that CarShield would say I was in the grace period, but no! They paid the dealer directly for everything except the $ deductible! What a class outfit! A scrupulous CarShield representative phoned me in the middle of these coverage developments to see if I would give my permission that I would pay the $ difference between the shop's charge for the replacement parts and what CarShield allows ( % -19.79) I said yes I would pay the difference and then the whole deal went through fine ( % 30.83) I am thankful for CarShield's integrity in consulting me first about my willingness to pay those extra $ ( % 12.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , My very first claim, although a large one, was, denied, giving further evidence that this company, while masquerading as a "protection", against the high costs of used car repairs, is really just a scam operation; perfectly willing to collect your monthly premiums, and then, when faced with a large claim, they sent an inspector to examine the damage, and repairs needed; the inspector admitted the damage was NOT, caused by a lack of maintenance, but simple wear/tear, so their claims adjuster, picked thru every line, in the contract, until he found a loophole, he could use, to weasel out of making any payment, whatsoever! As if that weren't bad enough, they also claim, there are NO refunds on the premiums, paid, despite the fact, that they rendered absolutely Zero value, for all the money they collected, from the monthly premiums ( % 7.85) Any scam, ripoff artist can do this, and, apparently, that's ALL this company really is, a place that promises service, collects your money, and turns their backs on you ( % 12.50) Where I grew up, we call that, "Fraud" ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , CarShield customer service representative, Toia, provided me with an excellent customer service experience! This is very hard to come by in this day and age ( % 31.04) I commend Toia for doing a great job going above and beyond her ordinary job duties to make my phone experience the best I've ever experienced in calling a service provider ( % 47.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , They were very helpful and pleasant ( % 46.67) Asked me about my day and talked me through the entire process of it ( % 0.00) I am very pleased about my conversation I had today and getting my car to the shop even tho the shop is about to close ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , I do not have a paper copy of my CarShield policy to store in my Honda Fit ( % 40.00) If I am to be a satisfied customer then I need a paper copy of my policy to determine my coverages and other options ( % 18.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , I called to ask how to stop the contract on the Traverse and get details on how to communicate for a refund ( % 0.00) I was instructed in the correct way to request a refund ( % 0.00) Thank you for helping my husband understand what I should do to further communicate with the company ( % 0.00) I would like to ask for a refund ( % 0.00) I never used my contract and I just had finished paying for the contract on October , ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Needed balance on my account ( % 0.00) The information I needed was answered and professional so far ( % 10.00) Very pleased with your company ( % 65.00) I just wanted to say so far I am please with your company and hope if I need any repairs to my vehicle everything goes good ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , My coverage was explained in depth as what coverage is offered on my contract ( % 0.00) I wish I was offered both packages that you sell in the beginning of my coverage period would have helped my current repair issue ( % 0.00) So please in the near future offer the customer both packages so that everything thing can covered Is actually covered ( % 3.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , I was truly pleased with service provided ( % 50.00) Quick response ( % 33.33) Everything I expected and had been told was manifested ( % -10.00) Car Shield took care of everything without any delay ( % 0.00) I am very glad that I chose to purchase this warranty ( % 65.00) I would not hesitate to recommend this service to my friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Customer service was great and efficient ( % 80.00) You were able to get thru to someone on the first call ( % 37.50) The prices are great along with the coverage ( % 80.00) I like the month to month also ( % 0.00) It would be great to have an email to communicate with the company ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , So I got this because I thought it would be good to have ( % 70.00) Needless to say my car stopped working ( % -50.00) It had oil leaks and the engine gave out ( % 0.00) They wouldn't fix the issue ( % 0.00) So what exactly am I paying for if you won't fix the engine when I have a powertrain warranty ( % 25.00) The biggest rip off ever ( % 0.00) Don't believe these reviews ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , I've not had to use my Car Shield for any reason, so I can't say anything about their service ( % 0.00) Thank you Robert ( % 0.00) Therefore I would recommend Car Shield to any of my friends as I have already been doing ( % 0.00) I have been involved with several After Market insurance companies but I began searching the markets for the top car shield companies and after searching for about three months I discovered that Car Shield was the top company, so here I am a very satisfied customer with Car Shield ( % 41.25) Thank you for this opportunity to give my opinion ( % 0.00) Keep up your good work ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Excellent experience ( % 100.00) I will and have recommend a friend ( % 0.00) Customer service is good and the warranty provided is excellent and the value for the warranty is very affordable ( % 63.33) I have recommended Kevin ** to you for a warranty for his vehicle ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , I towed my car to dealership ( % 0.00) It was the alternator, I gave them my account #, they called it, was approved same day, dealership fixed my car, was automatically paid same that with no hassles ( % 3.33) A great company, simple, no hassles, the best insurance I purchased, thank you ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , I stated it yesterday ( % 0.00) Waiting to find out if my radio is going to be replaced ( % 0.00) My dealership Kia has contact you twice and has never returned the call or let them know yes or no ( % 0.00) And it's been a week ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Accepting payments, very friendly ( % 48.75) Will see how they handle a service claim ( % 0.00) I have taken in one of my covered vehicles for water leak and rattling noise, so we will see if it is covered by them ( % 0.00) This shop does not like dealing with Car Shield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Car Shield handled my claim on my car very quickly and it took no time to get my car back ( % 21.67) You can go to any dealership or automotive shop that's is ASE certified to have your vehicle repaired ( % 0.00) I love my Car Shield coverage ( % 50.00) I also recommended a few people and both of us received an extra discount on our monthly pricing ( % -10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , I want to commend Dominic for his excellent explanation of the CarShield warranty ( % 100.00) My cars are older (Lincoln Town Car and Mercury Gran Marquis) ( % 16.67) They will need repairs, no doubt ( % 0.00) So my questions were many ( % 50.00) For example: the Lincoln is a ( % 0.00) But, as long as I keep my monthly payments timely, the warranty continues, beyond years ( % -5.00) I have no plans to ever sell this car - so you can see how important this factor will be ( % 40.00) Dominic's answers were thorough, and as detailed as I required ( % 40.00) He was an excellent listener ( % 100.00) He knows his product well ( % 0.00) And he's respectful ( % 50.00) I've never, before now, been fond of extended warranties ( % 0.00) But now, I have complete confidence that, finally, I found a company with a warranty that suited my needs, and my budget ( % 5.00) Thank you, Dominic, and CarShield, for this peace-of-mind ( % 0.00) It's priceless! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Customer service is great, and helpful ( % 80.00) Very friendly nice people to talk to ( % 54.37) I wouldn't mind calling them again ( % 0.00) Also they didn't make me wait too long to pick up and help me ( % -5.00) They wanted to stay on the phone and walk me through the app ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , I recently had to have my front wheel bearings replaced on both the right and left about months apart ( % 9.52) Two issues, what CarShield allows for time and parts and what my mechanic charges are too far apart ( % 10.00) Second, the first job CS covered over half the expense ( % 2.78) This last time they covered less than half ( % -11.11) I paid about $ more out of pocket for the exact work, parts and time ( % 37.50) So I wasn't thrilled ( % 60.00) On a positive note, your Customer Service folks were professional even though they couldn't help me further ( % 10.91) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Had my first claim and it was simple and sweet to the point ( % 20.00) Customer friendly and worked well with my repair shop! I thought I would have a hassle but they delivered and exceeded my expectations ( % 46.88) I got my car back in hours and I was well pleased ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Rebuild rear end ( % 0.00) I had one very bad experience with one of your customer service personnel ( % -91.00) A lady was very rude and didn’t seem to know her job very well ( % -9.50) Other than that, everyone else was very helpful and professional ( % 5.83) I was really impressed ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , They were very helpful, professional, and friendly ( % 22.50) I was extremely satisfied with the service that I received ( % 50.00) My issue was taken care of and I was at ease and had no worries ( % 0.00) The representative was very easy to talk to and then spoke English ( % 28.17) It was nice to get a hold of an actual person instead of a machine ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Very helpful once I was able to talk to someone ( % 35.00) I Had to talk three different people before everything was finally finished ( % 0.00) Each time I had called I got a different person and had to start all over again before it was finished ( % 0.00) Carla was the last one I spoke to ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Customer representative was kind and friendly ( % 48.75) Customer representative was helpful in answering my questions regarding the contract and explaining to me the type of coverage I have for my vehicle ( % 0.00) Customer representative was quick to in emailing me the contract ( % 33.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , I called to resolve an issue and the representative by the name of Corey was very helpful ( % 20.00) He helped me with the issue I had and he listened to what I was going through ( % 0.00) He was very kind and nice ( % 69.00) I give him stars ( % 0.00) Very understanding ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , I call in and spoke with the person corning my payment ( % 0.00) He first assure me not to worry, Then he gave me the answer to what I needed and set up the payment for the next day ( % 12.50) I think he should have a raise ( % 0.00) I would like to do a commercial for this company ( % 0.00) Telling everyone they need this product ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , I recently had to move & ended up paying rents ( % 0.00) The money was not in my account to make my payment so they notified me ( % 0.00) I returned your call & you were very willing to help me out ( % 32.50) I truly appreciate all that you were able to help me with ( % 50.00) Thank you! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , I'm actually just preparing to file a claim, My Very First Claim as a matter of fact ( % 16.25) I believe, and am hoping, that the antifreeze/coolant loss I began experiencing is due to a typical water pump seal leaking from the "Weep Hole" requiring the water pump be replaced ( % -14.58) So far the only issue I've encountered has been ME, LoL ( % 30.00) Luckily, I know of no less than four repair facilities around my area that are second to none which isn't very common, especially as sometimes a bit too picky for my own good maybe but that's not going to change any time soon, LoL ( % 26.58) Now I just have to decide which Facility has to put up with me ( % 0.00) ( % 0.00) ( % 0.00) Again, LoL ( % 80.00) Decisions Decisions ( % 0.00) ( % 0.00) ( % 0.00) CarShield has even gone so far as to pretty much insist that I need not make my choice based on the closest so it shouldn't be a problem just topping off the coolant and driving my car a mile or two ( % 18.33) Just call for a Flatbed to pick it up and take it to the shop of my choice ( % 0.00) HuH, LoL?!? Well just ( % 100.00) ( % 0.00) ( % 0.00) ( % 0.00) WoW!?! Like I Said, So Far, So Great!!! Read full review ( % 40.16)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , This company Car Shield is smoke and mirrors ( % 0.00) They sell you a top tier, bumper to bumper repair but they DO TELL you they exclude an alarming amount of simple things that are associated with what they say they cover but do not cover in their policies at all ( % 13.33) Example: My transmission is covered in the policy of things they cover but seals, o-rings and hoses associated with the transmission plus the cost of inspection were not cover to the tune of $ ( % 0.00) ( % 0.00) My transmission had a leak of transmission fluid and nothing in my car system showed fluid was low or critical so they ruled that my transmission was not covered because it was not a system failure but mine because I did not check for a low fluid level ( % -4.52) Who checks their own fluid levels for a transmission ( % 30.00) Another example: The coolant system is covered but because the system needed to be flushed to repair they did not cover the flush of a cost of $ ( % 0.00) ( % 0.00) I have been paying for an extended warranty for almost months because mine had expired and used them but it seems I paid them close to $ ( % 0.00) each month for nothing because I still had to pay for my own repairs ( % 60.00) Why do you need an extended warranty when they do not cover you for what they promised in the policy ( % 0.00) The policy coverage was not sent to me and I find that what they say is covered in it is not explained to you when you purchase their car policy ( % 0.00) They use every loophole they can use to not pay for a claim you file with this bogus company pretending to be a legitimate extended warranty insurance provider for your car ( % 0.00) Bottom line, BUYER BEWARE of Car Shield Insurance Company because they will do everything in their power to wiggle out of a legitimate claim you may have to decline coverage and pay for it as they promised in the initial quote you received ( % 0.00) My expensive mistake should be YOUR WARNING not to work with this company that claims to be the alternative for expensive automobile repair ( % -50.00) As it turned out they made it much more expensive to repair my car with their added monthly premium for a Car Shield's top tier policy that did not help in reducing or cover my cost to repair what they said they would in the bumper to bumper extended warranty policy ( % 16.67) StevePortland Oregon Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Your company is a giant fraud ( % 0.00) Worst experience ever ( % -100.00) You people should be ashamed of yourselves taking money and not taking care of my problem ( % 0.00) I would never ever recommend you to anyone ( % 0.00) As a matter of fact I will be in touch with the Better Business Bureau ( % 50.00) You people are a bunch of crooks ( % 0.00) Very, very unsatisfied ( % 26.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , This was just a routine call to see if Car Shields offered options for battery replacement ( % 0.00) The customer representative referred me to a local shop where I could get help ( % 0.00) I also wanted to check to see if the coverage included Towing from the scene off a breakdown to a garage ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Coverage for my Ford Escape ( % 0.00) I had a tire problem with the sensor ( % 0.00) The customer service rep ( % 0.00) helped me in a professional manner and give me some information on how to go about getting my problem resolved ( % 10.00) What a great thing to have when your original warranty has run it course ( % 58.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Reimbursement ( % 0.00) On December , I went to Pep Boys in Langhorne, Pa for a monthly oil change only to find out I need a new fuel line because the old one rotted away, so it was left at the store overnight ( % 5.91) I was able to get it back on December , ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Car Shield/American Auto Shield are running a legal scam/Ponzi Scheme (Car Shield sells a vehicle service contract, MEPCO handles the payment process, American Auto Shield handles approvals/denials of claims (mostly denials)) ( % 23.33) After dealing with Car Shield/American Auto Shield for a week, all I got was a runaround and a bunch of lame excuses (each one was different every time I talked to them) to why my claim was denied ( % -25.00) (This is after I provided them with paper showing the work I had done on my vehicle prior to getting the policy, that had nothing to do with the work I needed done now ( % 0.00) ) Then when I demanded my money back (they refuse giving me a refund of all my money I paid toward the policy, since they denied my claim) and to cancel my policy (they tried to convince me to keep the policy, so they can keep stealing my money), they offered some kind of arrangement where they would work with the dealership to get me a discount on the work that I would have to pay for out of my pocket ( % 30.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Starter defective ( % 0.00) My understanding is that Car Shield would provide a refurbished part but it would take a few days to arrive ( % -20.00) I needed the car right away so I paid the difference to get a new starter from dealership ( % 21.10) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Great team, great prices, received a military discount, professional all the way during the sales process ( % 40.00) Now, before I can give STARs rating, we will need to see how and what type of response/service I receive when my vehicle breaks down ( % -15.56) You see, I've been through this before with another company and they put me through all sorts of issues to repair my old car ( % 10.00) I'am curious how Car Shield will lives up to my vehicle crisis when it happens? If no issues and as smooth as butter, then they will have my VOTE! Your Truly,Troy ** Read full review ( % 25.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , My experience thus far with Car Shield has been a very positive one ( % 19.77) The representatives were polite, professional, informative and thorough ( % 10.00) I simply do not give out stars ratings ( % 0.00) As I believe there is always room for improvement ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , My my car need struts and the cost is so I'm going to trade it and lease a new one ( % 13.64) I called and my coverage ends in Jan ( % 0.00) It was nice having coverage on my car ( % 60.00) Thanks again ( % 20.00) Sincerely Robert ( % 50.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , The experience was pleasant and Helpful to Me by the representative helping me and guiding me to all I asked but one of the first representatives I spoke to was very rude to me and did not want to listen and was not very pleasant ( % 7.78) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , An absolutely disorganized scam operation ( % 20.00) My experience has been reported to the BBB and I will continue to warn current and prospective customers to be aware of the predatory practices and miscommunication executed by Carshield ( % 12.50) The nightmare of gaining clarity on the status of my claim, the number of curveballs and attempts to get out of their responsibility of getting a claim paid and the number of calls and lengths of holds with this vendor will leave me scarred for life!My mechanic shared their very similar nightmare of arguments, misinformation and shady paperwork maneuvers to get out from underneath my claim ( % -12.50) The cherry on top of my holidays? Thanks to Carshield I totally lost my car to a Mechanic’s Lien as they refused to pay my repair claim of almost $k even after my mechanic repeatedly informed Carshield claims adjusters that their claim denial reason was totally incorrect ( % 17.50) Beware! Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , It was just a call checking on a letter I received ( % 0.00) I was helped very quickly and my experience was pleasant and very easy ( % 57.67) There not much to tell other than the representative that I spoke with was professional and understood the reason for my call ( % -4.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , I am very happy with my experience, the driver was very helpful ( % 60.00) He took care of the problem by letting me know that I had trouble with my battery ( % -20.00) So I had to go buy another battery which I did know was so expensive ( % -50.00) The driver was a wonderful pleasant person and I don't mind doing business with him again ( % 86.67) Thank you very much, Barbara ** ( % 26.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , I called customer service to find out why I couldn't add the vehicle which is covered under my Car Shield Contract to the App ( % 0.00) Customer Service was very professional about assisting me with my problem which was resolved! Best Regards, Marvin ( % 58.13) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , The customer service that I received was excellent ( % 100.00) I appreciate how I was able to update my credit card ( % 50.00) I believe however, the price for the warranty is high ( % 16.00) I look forward to working with Car Shield when my Nissan Armada needs any covered repairs ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , I spoke to a representative on the phone while at the shop ( % 0.00) I was discussed with what I was being told ( % 0.00) I was told that you're wanted to an $ after market O sensor on my car ( % 0.00) Then I was told that if I wanted to get the factory recommended on I had to pay $ dollars out of my pocket ( % 0.00) I was stuck out of town and trying get back home ( % 0.00) The representative then told me a would have to wait days for the after market O sensor ( % 0.00) I was truly disturbed by the actions of this company ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , My Dodge Journey was leaking water and antifreeze badly ( % -70.00) I took it to my mechanic, he checked it out and called Car Shield with his determination and was given the ok to repair the problem ( % 50.00) I had to rent a car for days ( % 0.00) When the car was fixed I returned the rental car, picked up my car and I had to faxed the car rental invoice to claims ( % 10.00) All is OK ( % 50.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Carshield Insurance never cover my car's repairs ( % 0.00) I brought my Honda pilot to the Honda dealer to fix my engine light on and an wear sound that my car had and the dealer called carshield to check out if they cover it the problems but you didn't cover any of the problems so why I have to paid for insurance plans that is useless ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Van did not start, Tow truck said we had to pay more than insurance provided, After arriving and then getting to dealership, they would not except Car Shield coverage ( % 50.00) Had to pay over $ ( % 0.00) for repairs ( % 0.00) Am Not happy due to the fact dealer would not accept Carshield and we had to pay out of pocket expenses ( % -26.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Refrigerant was leaking and dripping on the catalytic converter causing smoke and bad odor ( % -70.00) The repair was authorized by CarShield and the repair was completed to my total satisfaction ( % 0.00) Now it's a pleasure driving again ( % 0.00) Thank you very much for your excellent service! ( % 63.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Y'all good folks ( % 70.00) I have no problems ( % 0.00) I speak to someone without a long wait time ( % -5.00) They explain to me in details any questions I have ( % 0.00) I don't have a hard time recommending Car Shield to anyone ( % -29.17) I plan on staying with them a long time ( % -5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , I was going to cancel my service with CarSheild today but because of The customer service I received from Genessa today was remarkably refreshing! Thank you for having her be a part of your team, she's awesome! Have a wonderful day! ( % 87.50)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Sales was efficient but rushed like he had a quota to make ( % 0.00) Darah in Customer Service was exceptionally helpful, took her time to explain why my pricing was so high and did her best to save the transaction ( % 60.89) Excellent customer service! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , I was contacted to provide oil changes info for the past yr and tow bills ( % -25.00) I actually do not keep my records but the rep informed me that I can contact the oil change company and request the records ( % 0.00) Repairs are on hold ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Keeping my price at the present one ( % 0.00) The price is high enough anyway for a car that we seldom drive and has no defects ( % 8.00) It is like an insurance policy, you don't dare not take out ( % 0.00) We are thinking about if we should continue or just put the money in a savings account that we are paying for the protection ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Excellent experience from Agent ( % 100.00) She verified what I did not understand from letter received ( % 0.00) She was patient and made sure I understood what I have after she went over it with me ( % 50.00) I was able to recommend others from family in Hopes that they become satisfied as I am ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Representative was very pleasant ( % 95.33) She helped me get my contract number that I needed in order to start my online app ( % 0.00) She also sent me my contract via email and via mail ( % 0.00) And that’s all I needed for today ( % 0.00) So she completed what I needed in a very respectful manner ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , It was too much of a hassle to get my car repaired ( % 20.00) I would had to cover the up front cost before my claim was approved and foot the full bill if they didn’t approve my claim after jumping through all of their hoops ( % 35.00) It was easier to purchase a new car than getting it repaired with Car Shield ( % 13.64) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , I signed up with this program that I hope I never needed ( % 0.00) I contacted the third party administrators when I needed help for a repair and that's when bad service happened ( % -35.00) They asked for all my repair receipts for the past thirteen years of ownership, they wanted me to pay for a breakdown of repair before they would decide if they wanted to fix it and pay for the fix ( % -25.00) The administration of CarShield's third party then ran a Carfax on my vehicle and insistent I send them repair receipts on a few repairs that I didn't send them already ( % -10.00) I can't keep every receipt for years I told them and they started to not be on my side ( % 0.00) I told them that, "If you see something years ago in the Carfax then why are you holding the repair up to get me driving again ( % 0.00) " Carshield stated that they are not in control of the third party Administration people ( % 0.00) Just pay for your repair yourself and save your monthly payments that you're wasting ( % 0.00) Good luck! This is just what happened to me and I wanted everyone to know ( % 87.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , I was trying to get into your website and was going to the wrong site ( % -50.00) I was guided to the correct site and was helped with what I needed to do there ( % 0.00) I received a follow up call to assure I was able to complete my mission! Your customer service is amazing! Thank you ( % 45.83) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , The only reason I gave CarShield stars is because you finally paid for most of repair on this most recent claim ( % 20.00) Otherwise, you would have gotten Star, because that is the least you can rate ( % -30.00) CarShield seems to find any nitpicking thing to refuse to pay a claim ( % 0.00) We have paid our monthly premiums, every month, for several years in a timely matter ( % 0.00) You cost us over $ that should should have been paid ( % 0.00) I have been very upset with the company since and keep vowing to cancel ( % 20.00) Thankfully, when we needed coverage again, it was paid ( % 0.00) We have several friends that are unhappy with CarShield & several that were considering taking out extended policies ( % -20.00) I am torn, as to advising to take or cancel ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , I called Car Shield because of an error on a letter from Car Shield titled “Immediate Response Requested“ ( % 0.00) The letter stated the warranty I purchased was for a Ram Laramie and this information is incorrect!!! I purchased the warranty on a Chevy Silverado door? The correction was made thru my call today to Car Shield! The warranty I purchased is for a Chevy Silverado door, thank you ( % 0.00) Timothy ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Y'all was good in letting the person know what y'all is about in coverage and what all is in the coverage, person nice about talking to you and I like what y'all are about ( % 65.00) Thank you so much ( % 20.00) Happy New Year ( % 46.82) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Very pleasant salesman ( % 95.33) Explain information to my satisfaction for my Honda CRV ( % 0.00) I decided to get insurance today because your prices are going up the first of the new year ( % 19.32) I have maintained my car and it is in good condition ( % 70.00) I hope it stayed that way ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Updated mileage // ( % 0.00) Rec'd call / to send in pic of odometer ( % 0.00) They assume smartphone ( % 0.00) After getting phone camera, sent in // ( % 0.00) No reply as receiving ( % 0.00) Called / to verify rec'd ( % 0.00) No record ( % 0.00) Send in photos of Svs record & old & new odometer readings ( % 11.82) Hassle! Asked if cancelling, do I receive all payments as have not used ( % 0.00) No ( % 0.00) Sent Svs record & old/new odometer photos ( % 0.00) Expecting return phone call if rec'd ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Had fast service and knowledgable service tech ( % 20.00) ( % 0.00) Fast towing service waiting for reimbursement for rental car ( % 20.00) Repair was less than $ ( % -16.67) so I was responsible for payment ( % 20.00) I have already recommended you to people and they are interested in getting your service ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Great Company! Would recommend Car Shield to anyone! Car Shield knows how to look out for the little guy like me! Even though Car Shield couldn’t cover the parts on my car, it was nice having it just the same! ( % 34.14)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Very satisfied ( % 65.00) I have not needed to use your services to date ( % 0.00) At present, I am pleased that I retained your company ( % 25.00) In the event, that a situation should arise where my vehicle should need repairs, I feel confident those repairs will be made professionally ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , The service I received today was very proficient and professional ( % 15.00) I was very pleased with the results ( % 65.00) I have not had to use the service yet but expect the same service when I have a problem with my vehicle ( % 0.00) It is so hard to find good service these days ( % 20.42) I will be recommending Car Shield to all my family and friends in the future ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Signed up when auto warranty over, explained I might not need b/c might buy new car--which I did and called to cancel and was told it was taken care of ( % 13.64) Then noticed months later was being billed all that time ( % 0.00) Called, explained and was provided excellent customer service by the rep--polite, understanding and took care of situation immediately and received check a week later ( % 50.00) So that part excellent, just concerned about the mix up a st time around ( % 100.00) Everyone I spoke with was very pleasant, so overall very good, but initial problem not good ( % 30.27) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Misleading and high-pressure sales or advertising practices, difficulty canceling contracts and obtaining refunds (never obtained the first payment refund promised to me after cancellation), representative was rude and intimidating and never honored any of my auto claims, always had a trumped up excuse as to why contract was not honored ( % -3.33) Never buy any parts from them because they do not honor the warranty on their parts ( % 0.00) The car dealership I deal with let them know that they were frauds and refuse to deal with them anymore ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , Car Shield needs to notify their customer’s that Mepco is handling the customer payments for them ( % 0.00) This would solve a lot of confusion on the customer’s part ( % 0.00) I guess I didn’t read my “Welcome Letter” good enough ( % 50.00) It does mention Mepco provides the billing services for Car Shield ( % 0.00) Sorry, my mistake!! ( % -78.13)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , I picked CarShield because the reviews I had seen were favorable ( % 0.00) I paid extra and got the better warranty that covered electronics ( % 25.00) The guy told me then it should cover basically everything that wasn't wear and tear ( % 0.00) I have had numerous extended warranties without any issues in the past ( % -12.50) Now my heater went out and guess what??? They don't cover that ( % 0.00) They are also denying coverage of dealer parts and only will allow after market parts that they send in ( % 0.00) This was a total misrepresentation of what I was told!!! Even the dealer said he has never seen an extended warranty at that price be so poor ( % -20.00) DON"T WASTE YOUR MONEY ( % -20.00) We also called them and they don't care and won't cover anything if it's not in the warranty ( % 0.00) Now I don't know about you but I don't think I would think to look to make sure it covered heat ( % 50.00) This is a $ extended warranty!! I am MAD ( % -62.50) I am a professional and this is total crappy service and scammish ( % 5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , Very good experience, hope I can stay with you till I get another car, lady that helped me was extra nice in explaining everything, could not get contract printed but rep said I had to wait three days, have a good day ( % 55.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , So far this is been the most seamless experience that I’ve had ( % 23.33) Feel very good about the product and I’ve been excited about the Customer Service exhibited through this process ( % 64.25) Enjoy having my own mechanic make the repairs with reimbursement from the insurance from CarShield ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , I believe you guys need to find a better way at approving your claims ( % 50.00) Two weeks is a little bit too long to be approved for a new engine ( % -3.37) I understand it there's ways we got to do it and things you got to get but I believe that two weeks is way too long ( % -5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , Vehicle was a bit sluggish and I needed to find out why I was not getting full power while driving and there was some shaking and rattling in the front ( % 35.00) Periodically, when I called AAS it was too long of a hold and there were a couple of rude representatives ( % -17.50) Not a positive experience at times ( % -11.36) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , Had my transmission replaced and paid for it ( % 0.00) It was not covered prior to getting CarShied ( % 0.00) Is it now covered for the future? Your rep Brad was very helpful with his explanation to us both as we have both cars covered now ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , Although I couldn't utilize this service, I received my refund in a timely fashion ( % 0.00) I believe the price points are pretty expensive, especially for people on a budget ( % -8.33) Worked the discount as much as possible, still couldn't get my monthly premium below $ ( % 0.00) Other services out there seem to be reasonably priced ( % 3.75) I appreciate the fact that I was able to easily cancel my policy when I found my existing, effective policy ( % 51.11) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , First agent didn’t mention senior discount ( % 25.00) Called Car Shield to confirm if there was a discount and was told yes and that my monthly charge would be reduced to $ ( % 0.00) ( % 0.00) Then I get a message from my bank that a charge was requested for the original $ ( % 37.50) ( % 0.00) Please adjust my account accordingly ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , I'm on a fixed income and it would break us if I had any major car problems ( % 8.13) I already got the extended warranty on my other car so I also got another contract from CarShield for one car ( % -12.50) I went with them mainly for the price and the representatives did a good job when I was purchasing ( % 43.33) Then, I took my car to my Ford dealership here in town when there was an issue ( % 0.00) They examined it, did the inspection, and then it took me weeks to get the work done ( % 0.00) The problem was with my transmission and they said that because it was with what they call the wiring harness, then they wouldn't cover it ( % 0.00) The problem is one has to dismantle the transmission to put that said harness in ( % 0.00) And it was causing my overdrive light to come on and cause the transmission to shift erratically ( % 40.00) That's one reason why I got the extended warranty! Yet they still wouldn't cover it and I had to cover that on my own ( % 60.00) I was just mad and didn't wanna call and get into an argument with them ( % -62.50) Also, a loaner vehicle is not covered under CarShield, which is wrong ( % -50.00) When I am paying for extra coverage like that and if the car has to go in the shop for any length of time, then I should have a vehicle to drive ( % 0.00) But that didn't happen ( % 0.00) Still, I'm satisfied with the coverage ( % 50.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , The service representative was kind and knowledgeable ( % 60.00) She answered all my questions very professionally ( % 13.00) And she suggest that I get a diagnostic on my car and referred me to the claims department ( % 0.00) When I took my to the garage, the mechanic found that there was excessive oil in the motor ( % -25.00) The mechanic (Cooper's Automotive) drained the oil and brought the oil levels within normal operational limits ( % 15.00) That solved the leakage problem ( % 0.00) Because of the integrity of this automotive service team I didn't have to make a claim on this occasion ( % 0.00) So, I didn't speak to that department ( % 0.00) I can't comment on what I haven't experienced ( % 80.00) I am grateful to Cooper's Automotive ( % 0.00) They saved me from having to make a claim ( % 0.00) That's good for me as a person because it saved me time and perhaps money if you denied the claim ( % 70.00) And it saved you as a company from having to issue payment on a claim ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , I am very happy with my talk with customer service ( % 100.00) I am very happy with CarShield ( % 100.00) I called for a personal reason and got it fixed and I am very happy with the person that I talked to for she was very nice and helpful ( % 47.00) If I need help again, I will have no problem with calling for everyone there is very helpful ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , Happy with conversation with representative ( % 80.00) ( % 0.00) ( % 0.00) ( % 0.00) I have been caught in a scam of another company leading me to believe they were CarShield ( % 0.00) Hopefully can get out of it! We haven't had to use your service but are pleased we have it ( % 50.00) ( % 0.00) ( % 0.00) and have recommended it to friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , My wife and got CarShield and when we went to file a claim they was quick to deny it and refused to pay for any costs ( % 33.33) Came up with multiple excuses and why even after we both followed all the rules and directions the customer service ( % 0.00) Wouldn't help so basically I recommend not using this company ( % 0.00) Then after we brought up maybe canceling the plan it was quick to tell us that there would be no refund but their commercials clearly say if any reason you're not satisfied you'll be refunded ( % 6.11) So I'd highly recommend for everybody to read the reviews on this company before getting anything from them ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , I had gold coverage which covered the coolant system ( % 0.00) I had a coolant intake pipe leak and was denied coverage ( % 0.00) If I'm not mistaken the coolant intake pipe is part of the coolant system so why was I denied ( % 0.00) I have cancelled my contract with Carshield ( % 0.00) Be cautious about this company ( % 0.00) I found out many people were having Similar complaints ( % 25.00) Check the BBB ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , It great to have coverage that you do not have to continue to have it month after month for two or three years unless you want to ( % 80.00) I love that flexibility to say I do not need it anymore without having any repercussions ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , When my AC was not working, they didn't cover it as well as the starter ( % 0.00) I had to pay almost $, to fix something they didn't cover the other day ( % -12.50) But I like the customer service ( % 0.00) My car stayed in the shop for almost two months which was too long, but the engine got fixed ( % 2.50) When it makes a noise, I’ll send it back ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , Transmission repair ( % 0.00) They explained everything thoroughly, and told me all the steps I need to take to get my transmission repairs ( % 0.00) So far, I am aware of the process and hopefully all goes well with ( % 17.50) Good customer service ( % 70.00) Wait times to speak to customer service may be a little long ( % -11.88) Other than that ( % -12.50) ( % 0.00) ( % 0.00) customer service was great ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , Great coverage and I have peace of mind knowing that if something goes wrong, I'm protected ( % 15.00) I am very confident and having CarShield as my car warranty protection service and would highly recommend it for anyone looking to cover their vehicle ( % 40.50) They really know how to protect your car ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , The representative that helped me was very courteous and knowledgeable to my needs ( % 78.00) She answered every question I asked her ( % 0.00) I would recommend CarShield to all my friends and relatives ( % 0.00) I haven't used the services yet but from our conversation there should be no problems if I need too ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , When I called for information, the service was very professional and gave me the information that I requested in a timely period ( % 13.00) I will recommend to a friend ( % 0.00) And I could ask for anything better ( % 50.00) I will advise my friends about CarShield how wonderful the service and how much that I appreciate it ( % 60.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , Diamond New Car Coverage ( % 13.64) Ian described what coverage would be available for the next five years or seventy-five thousand miles ( % 20.00) He explained what would be covered ( % 0.00) How much the deductible would be whenever I took car in for service, how much the down payment would be ( % 8.15) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , I had finical issues ( % 0.00) CarShield- Customer service made a way to help me not cancel my policy ( % 0.00) They Lowered my monthly rates ( % 0.00) Not lose the Gold policy ( % 0.00) They were polite, helpful, understanding, I felt appreciated & a valuable standing customer ( % 20.00) Thanks! CarShield! ( % 31.25)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , Started out, omitted and mixed communication ( % 0.00) Then Tyler step in with extra effort and brought peace to the situation I commend her for her efforts ( % 0.00) She went above and beyond the normal reps responsibilities to make sure that I was please and that my situation was handle ( % 21.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , Very satisfied with the service of Car Shield ( % 65.00) I will be happy to recommend this service to anyone that is in need of a vehicle warranty ( % 80.00) Customer Service is very helpful and ready to address any questions or concerns that you may have ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , I heard an advertisement for CarShield on the radio and due to the person advertising for them, I thought it was worth the try ( % 8.75) ( % 0.00) ( % 0.00) ( % 0.00) Fast forward about two years later, $ spent on the warranty and about three attempts to cancel; I am finally fed up and I cancelled this morning ( % 2.50) I have had several repairs done on my vehicle, some of the parts were covered but due to investigation, the part that took out the covered part is not covered so “sorry, not sorry” CarShield isn’t going to cover it ( % -9.38) ( % 0.00) ( % 0.00) frown face!!! They give you this big spiel about “what are you going to do when your car breaks down and you cant cover it?” ( % -7.78) ( % 0.00) ( % 0.00) well the same thing I will do if I have you guys ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) pay out of pocket! They guilt you into keeping their garbage policy, tell you they will cover parts at a reduced cost, but that's just a bunch of nonsense too, because they have an excuse for that! I have spent enough on CarShield that if I had put it in savings, I could pay for all those issues, but because I thought they were reputable, I screwed myself over ( % 8.44) Don’t do it! Find a good, reasonable garage that can do the work, not the dealer and don't contact CarShield! Read full review ( % 43.33)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , I called CarShield for a quote on their plans ( % 0.00) I was informed I was eligible for their Platinum plan and signed up ( % 0.00) CarShield's employees are outstanding ( % 50.00) There was not one person I spoke with who was not able to answer my questions (and I had plenty) ( % -25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , This is a total fraud ( % 0.00) No dealers in DC, MD, or VA accepts them ( % 0.00) I’ve called ( % 0.00) Literally ( % 0.00) Then when I called Carshield they lied and said “no they do accept because it’s American Auto Shield" ( % 0.00) But that was a lie ( % 0.00) They will take your money and sell you dreams ( % 0.00) It's all about getting you to pay that fee every month ( % 0.00) Nothing else will they actually help you with ( % 0.00) Also when they tell you you can cancel anytime or pay anytime (the malarkey they tell you when your signing up) ( % 0.00) ( % 0.00) Don’t believe it ( % 0.00) They don’t even put notes of convos and calls in ( % 0.00) Also they will try to give you protocol bs to try to keep your money until you get firm with them and the politeness is out the window ( % -20.00) DO NOT BUY CAR SHIELD ( % 0.00) ( % 0.00) AMERICAN AUTO SHIELD ( % 0.00) ( % 0.00) ANYTHING THAT HAS TO DO WITH COMPANY!! THEY WILL ROB YOU! And I was foolish enough to put contracts for two cars ( % 0.00) Now I’m out of - bucks because nobody will accept them ( % 0.00) PLEASE ( % 0.00) I BEG YOU!! SAVE YOURSELF A HASSLE ( % 0.00) ( % 0.00) EVERYTHING THEY SAY IS A LIE!! And I have written statements from at least shops ( % -30.00) ( % 0.00) because I was gonna pursue litigation 'cause I felt lied to but I’ll chalk it up as a lesson learned ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , I wanted a service contract for my vehicle It was to have the peace of mind if something was to go wrong with it ( % -50.00) A bunch of great people helped me cleared up a lot of questions that I had about CarShield ( % 80.00) I filed an engine repair claim with them ( % 0.00) The process was a headache especially that they made me have the adjuster out three times, which just kept running up the bill with them ( % 0.00) Also, the process took a little over a month which included getting the claim approved and the warranty company getting back to the dealership ( % -9.38) It was a long process ( % -5.00) I had to call the extended warranty company, and they told me that they were waiting to hear back from me when that wasn't how it was supposed to be ( % 0.00) I was supposed to hear directly from the dealership, and then the dealership was supposed to talk directly to the extended warranty company ( % 10.00) So, there was some chain of command that was skewed ( % 0.00) And there could definitely be some corrections in that department ( % 0.00) Nevertheless, I love CarShield but I had to cancel my policy because my monthly bill was adding up over time ( % 50.00) If I could’ve brought it down a little bit, that would have helped ( % -17.15) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , Excellent ( % 100.00) Everything went well ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) with ease ( % 0.00) Extremely helpful and knowledgeable too ( % -12.50) I now have vehicles covered ( % 0.00) Also have recommended Car Shield to a couple of friends ( % 0.00) ( % 0.00) who also purchased ( % 0.00) Will continue to recommend your services to Family and Friends ( % 0.00) Thanks very much ( % 23.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , I am pleased with the service so far ( % 30.00) I called CS and the rep gave me my claim number, my pol number and the steps on what to do next regarding the problem with my vehicle ( % 0.00) My husband and I have been told it was the ignition switch but all I know is the vehicle is not starting all the time when I am driving it ( % 0.00) Once we get an estimate we will upload an image ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , I got a used Kia, and I wanted to get some kind of extended warranty ( % 60.00) But their extended warranty was very expensive ( % -65.00) So I got the extended warranty through CarShield ( % 0.00) The person that I spoke to who helped me get the policy was good ( % 70.00) He was kind and patient ( % 60.00) He gave me pretty good knowledge being that I was getting a used car ( % 47.50) But when I had to get the engine fixed, the claims process was very long ( % 1.75) It took about two months, and I'm still waiting on my refund check for the towing ( % 0.00) I talked to someone and she said they were gonna try to go ahead and process it right away because that happened in July, and it's almost the end of the year ( % 28.57) But that's the only problem I had ( % 0.00) They gave me a rental vehicle from the dealership, so I could get back and forth to work ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , I took my Van in to see if it had a loose belt ( % -7.69) My mechanic found the A/C compressor was failing ( % 0.00) I called CarShield to see if this fix was covered ( % 0.00) It was ( % 0.00) I only had to pay my $ deductible and my mechanic just had to submit his invoice to Car Shield to be paid in full ( % 17.50) I am beyond satisfied and plan to keep CarShield ( % 50.00) I was treated with respect and my repair was quickly resolved ( % 33.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , The person I initially talked to to set up the account was good ( % 35.00) Starting a claim seemed easy but there was a few hiccups ( % 7.78) But they interacted with the repair shop, and then things went rather smoothly after that ( % 40.00) Once everything was in place, it's been pretty easy for my end ( % 34.17) It took a little bit longer than I expected and I wasn't offered a rental ( % -14.37) But it didn't seem unreasonably long because while I was waiting, I was in contact with CarShield as well as the repair shop ( % -5.00) So I'm satisfied ( % 50.00) It did what it said it would do ( % 0.00) There were things they didn't cover, but then I expected that as well ( % -10.00) It was worth the cost and worth having the insurance for me ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , Lease was ending and I anticipated purchasing the car but wanted extended warranty ( % 0.00) At lease-end service appt ( % 0.00) I was presented with new lease options too good to pass up, so submitted CANCELLATION letter (in writing) three () days after acquiring policy ( % 41.82) I received cancellation confirmation within a week ( % 0.00) I appreciate the company being "people of their word" ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , I was inquiring about the services and other things that pertain to the warranty ( % -12.50) The customer service person was great in answering questions ( % 80.00) The customer service person was very thorough in telling me how to set up the online account with CarShield and Mmpeco ( % 20.00) Thank you! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , The person that sold my CarShield warranty to me was professional, but they could have done a bit of a better job ( % 30.00) They did not explain the fact that the warranty does not cover certain parts or pieces, like rubber and plastic pieces ( % 21.43) When the motor went out on my vehicle, I utilized the warranty to get the motor replaced ( % 0.00) However, after my warranty paid its part, I still owed about twelve and a half hundred dollars, which left a bad taste in my mouth ( % -28.89) I bought the warranty so I didn’t’ have to come up with that kind of money all at once ( % 60.00) Had the limited service been fully disclosed up front, I would have been completely satisfied with the service because I would have known what I was getting ( % 21.43) But since it was not, I’m dissatisfied with CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , Went smooth ( % 40.00) Only took about minutes ( % 0.00) I didn’t have to wait a long time on the phone or wait for a call back ( % -2.50) When first signed up for Car Shield it was fast and my representative was very nice and got me the best package for my needs ( % 55.75) Definitely would use them again ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , Very much was my fallback if I ever needed coverage I never had to call CarShield but I know they are reliable ( % 26.00) I think when I buy my next vehicle I will definitely get CarShield coverage if I don’t have warranty ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , I've paid over k dollars into this warranty and Every time there's a problem they deny the claim ( % 0.00) I have transmission and engine warranty but they've set inspectors to look at the problems and say it's normal "wear and tear" or come up with ways around actually covering anything on my vehicle ( % 7.50) The engine had issues but they said it was gaskets and other parts of the engine that erect covered, now the same thing with the transmission ( % -6.25) I paid over k dollars for this warranty but they refuse to cover anything ( % 0.00) The first time I had it on my other car I got lucky and only had a small issue but the second I had to purchase another warranty and they won't even cover a window regulator saying the mechanic messed it up and they can't cover the part now ( % 3.47) Like I said a bunch of excuses on why they can't cover anything ( % 0.00) Customer service never has a clue what they're talking about ( % 0.00) I was told by one representative that he's not a mechanic and can't explain why they wouldn't cover the transmission ( % 0.00) Another representative went into how they've switched hands and now I'm basically screwed ( % 0.00) Saying I could purchase a better warranty coverage and pay another k dollars ( % 50.00) Basically they're trying to get more money after already getting two policies from me and several thousand dollars ( % 25.00) Biggest scam ever! DO NOT TRUST TRUST COMPANY! They give you very little coverage for the price you pay but trick you into thinking your covered and have peace in mind ( % -24.38) I've had different mechanics and dealerships tell me that they are full of it and they ripped me off ( % 17.50) Claims dept is no better ( % -25.00) They take days to get back to you then they also blame the inspectors and claim they don't understand their notes and they'll have someone contact me as to why it's denied ( % 0.00) Still no resolution or call back ( % 0.00) The entire company is worthless and you can't get a straight answer from anyone ( % -20.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , So it been going on weeks and still not fix ( % 0.00) My vehicle shop that is a Ford dealership has done everything they ask to so but the warranty keep adding more stuff ( % 50.00) Come on ( % 0.00) The Ford say it the motor now let get it fixed ( % 10.00) I have never had warranty give me this much much trouble ( % -20.00) I know I will never buy another one through you all and I won't send nobody to you ( % 0.00) My next step is get a lawyer involved ( % 0.00) Another thing you have rude customer service rep that changed up won the Ford dealership and me ( % -30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , To whom it may concern; we received an letter stating that we must contact your organization within a specific time period or I coverage would possibly be canceled!! To wit: upon reading said letter we attempted to call on Sunday, but your offices are closed, so on Monday November th, we contacted your representative, upon which we were told that our vehicle protection was in fact covered, and that said letter was mistakenly sent to us ( % -3.33) Pursuant to your automatic mailing system ( % 0.00) All problems have been remedied since our conversation with your representative ( % 0.00) Thanks for your cooperation in this matter!! Respectfully, Mr ( % 40.63) Wayne ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , The person who answered the phone was very Quick and friendly and polite ( % 40.42) So far I've had a very good experience ( % 50.50) It'll be a lot better once my vehicle gets fixed soon ( % 30.00) It's been a little frustrating waiting to get it fixed ( % -16.25) Thank you for the service ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , First, I was shocked when my vehicle needed services ( % -22.50) I believed it was motor mount and some type of belt thing but anyways ( % 0.00) When Chambers called, they asked to speak to me and the operator was very pleasant, I mean I was under pressure about my vehicle but the kindness calmed me down ( % 16.18) Overall, It was a great pleasure, and it was a great experience when I needed assistance with my vehicle ( % 53.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , I called after seeing a commercial ( % 0.00) Commercial seem legit seem warming and then I called and they can't do nothing for me because my car is at miles and I live in California ( % 6.82) Wtf ( % -50.00) No help at all ( % 0.00) A total waste of my time ( % -10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , I was referred to CarShield by my mother ( % 0.00) Their rep was pretty good and friendly ( % 44.17) A lot of information he didn't know or he wasn't aware of, he had to look up or ask a supervisor ( % 25.00) But other than that, he had done everything he did to the best of his abilities ( % 43.75) I didn't even know what I was looking for ( % 0.00) He helped me out ( % 0.00) I told him I needed something that was gonna take over the powertrain warranty for the engine and the transmission ( % 0.00) And he pretty much gave me the plan that I got now ( % 22.50) I'm not happy with CarShield though ( % -40.00) I don't like the long delayed process that goes through with filing the claim ( % -5.00) When my transmission was going out, I took it to the shop for them to do a diagnostics ( % 0.00) The first part was they test drove it ( % 25.00) It took a week ( % 0.00) And the guy said, "Yeah ( % 0.00) There's definitely some problem with the transmission ( % 0.00) " The next step was CarShield wanted him to open the transmission up ( % 0.00) And they told me that I would have to cover the cost if they opened it up, and it wasn't an issue that they covered under the warranty ( % 0.00) I thought that was bogus ( % 0.00) That was something that was not explained to me at the beginning of the terms and the conditions ( % 0.00) And that took a week ( % 0.00) After that, once they opened it up and took it apart, it took a week for the person to come back out there to find out what the issue was internally ( % 0.00) And when they finally felt that was the issue, I was looking at four weeks and about $, in car rental expenses for having a rental vehicle because they only covered four days ( % 0.00) It cost me more money ( % 50.00) I had to continue paying for my policy, and I had to continue my daily expenses on top of that rental vehicle ( % 25.00) It cost me more money to get my car fixed ( % 30.00) I would have then brought it off and paid for it to get my own car fixed ( % 35.00) I'm dissatisfied ( % 0.00) I went in for car transmission diagnostics and my experience took longer and more stressful as heck with them ( % 50.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , Great experience with each customer service rep I have dealt with ( % 80.00) The gentleman who signed me up over the phone answered all my questions and concerns ( % 0.00) I'll provide feedback every step of the way and will make recommendations to family and friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , My level of service was meet to the highest ( % 0.00) ( % 0.00) I haven't had to use my coverage yet ( % 0.00) When and if I have to use my coverage, I hope CarShield will be there for me ( % 0.00) I like the guy I spoke with ( % 0.00) He really took care of me, because I was going to cancel my policy but he went above and beyond to make me stay and not cancel my policy on -- ( % 10.00) Thanks a lot!!!! ( % 48.83)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , Trying to process a claim and contract verbiage says I am covered but it isn't being honored ( % 0.00) Spoke with claims adjuster manager who says I am misinformed with contract I was sold yet verbiage would state I am within the time frame that it should ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , So far I'm really satisfied with Carshield, my vehicle is in the shop now getting repairs hopefully ( % 30.00) Long as the Carshield commercial isn't misleading then I'll always be a customer and will recommend friends and family ( % -2.50) Thank you for your good service and customer service because they always was able to answer all my question in a timely manner ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , Very helpful and polite ( % 20.00) Help me to understand any questions that I had ( % 0.00) I'll recommend my family and friends to get CarShield ( % 0.00) They are very reasonable and down to earth individuals who are achieve n goals in life ( % 5.22) I thank car shield for having me as a customer ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , Initial call to CarShield was not as pleasant as the subsequent calls to initiate a coverage policy ( % 24.44) Agent attempted to pressure me into a initiating coverage contract ( % 0.00) I declined ( % 0.00) The subsequent calls to the sales department were more pleasurable ( % 25.00) As a result I had a coverage policy initiated and was pleased with the customer service I received ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , No thank you so much for your help and I will supporting you guys always and I will try my self to find you guys more and more customer or advertising the insurance you guys have or the protection that you have ( % 36.25) And thanks again ( % 20.00) ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , Good for the moment ( % 70.00) I'm going to my dealership to check on an issue ( % 0.00) I will be able to say more about the coverage CarShield offers versus my old coverage at that point ( % 30.00) I really do not know what more can be said about this matter ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , I'm STILL WAITING FOR MY COPY OF THE SIGNED CONTRACT ( % 0.00) I have already spoken to two people in your firm and was told that it was on its way to me BUT I HAVE NOT RECEIVED IT TO DATE AND AM STARTING TO WONDER IF YOUR FIRM IS LEGIT OR NOT ( % -13.33) Don't make me bring my Attorneys into this matter ( % 0.00) If I don't receive my copy of the signed contract by this Friday, I will be cancelling the contract with your firm and I will be contacting my attorney to sue for the return of all the monies I've paid for so far including attorneys fees ( % -5.00) Please contact me with an answer by noon this Friday the st of November ( % 0.00) Thank you ( % 0.00) Sincerely, Kevin ( % 50.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , I had a problem getting in contact with CarShield but, was treated well and problem solved when I finally spoke with customer service, agent Kay ( % 0.00) My questions were answered and my insurance was still intact at the same price ( % 0.00) Very satisfied with the service ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , Discovered that CarShield is not a member of the Better Business Bureau ( % 50.00) That membership is important to me for satisfaction peace of mind ( % 40.00) Cancelled contract for their non-membership ( % 0.00) CS very helpful and pleasant in completing the cancellation and payment refund ( % 46.67) Will reconsider CarShield if and when they decide to join BBB ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , I today to cancel my policy because of my existing coverage being better for me to keep ( % 50.00) I hope to do business with your company in the future and I would recommend your company to a friend ( % 0.00) It was cheaper in the long run for me to stay with my existing coverage ( % -5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , The first interaction I had with CarShield was when I had the car towed ( % 25.00) I had to pay some money out of my pocket ( % 0.00) It was $ ( % 0.00) I said, "Why? They said it’s free ( % 40.00) " They never gave me authorization to get a rental car ( % 0.00) Thank god that I have the other car her and I was able to get around ( % 18.75) They told me that I had to rent a car first out of my pocket, and then CarShield would reimburse me with the term that I paid for it ( % 25.00) That was just the first one, the towing, taking the car over there ( % 25.00) I had to pay some money out of my pocket ( % 0.00) Second, the issue was with the motor ( % 0.00) The rep from the dealer called me, wanted my permission to open the motor of the car, and if the car was not maintenance, I will have to pay ( % 0.00) I said open it ( % 0.00) and that went okay ( % 50.00) The car is is still on the shop and from the day that I took it there, it has almost been two months ( % 0.00) They bought a motor and they switched the pieces out from that motor to the motor on my car ( % 0.00) What I have is just pieces for my car ( % 0.00) I took the car out of the shop ( % 0.00) I had to take it back because it was still giving me a warning, something about the engine of the car ( % 0.00) When I took the car back, they said there were some pieces that CarShield doesn’t cover ( % 0.00) Altogether, it was $, and I paid that out of my pocket ( % 0.00) Then the guy told me, “You will have to bring the car back because the car will not work property ( % 0.00) ” So, I took it back, and I don't know what piece it was ( % 0.00) I still have to call Infiniti for the other pieces So, the second time, I paid $ ( % -6.25) And then, I had to take the car back because the bearings of the car was smelling like burning ( % 0.00) I took it back and they said that it was the bearings of the car ( % 0.00) CarShield didn't cover it ( % 0.00) I had to pay $ ( % 0.00) I brought the car back home ( % 0.00) And the car was running as if I was forcing it and so I had to take the car back ( % 0.00) So, it’s the bearings of the car and another piece ( % 0.00) So, for that piece and the bearings, I had to pay another $ ( % 0.00) So, what do I need CarShield for if I had to pay $, $, and now $ out of my pocket?Nobody explained the warranty to me ( % 0.00) One thing these guys should do before they agree to insure any car, to have the car inspected before it goes over there so they know in what type of condition the car is before you get it ( % 0.00) But there was nothing wrong with the car ( % -50.00) What happened with the car was that the car had an accident, and there was something wrong with the axle, and I paid that out of my pocket ( % -50.00) When I brought the car back, not knowing that the radiator of the car got a pin or whatever, in the accident, and the hole that goes through the motor fell ( % 0.00) So, I never knew that the car was getting overheated because it had never showed me that it was getting overheated ( % 0.00) And then guy told me that there’s something about the Infiniti car ( % 0.00) Instead of getting the car get overheated when the switch tell you that the car is hot, what the car would do is shut down ( % 4.72) But still, the car was getting overheated ( % 0.00) So, that’s where the issue started with motor of the car ( % 0.00) And it’s been two months that the car has been with the dealer, and it’s still there because I don't have the $ to pay because imagine, I’m retired ( % 0.00) I’m paying my fee every month, and I’m on a fixed income for a check every month ( % 10.00) So, for the $ that I get a month, I had it pay $ over to Infiniti to get my car out ( % 0.00) So, look at the difference ( % 0.00) And then, my whole savings that I have for Christmas, I had to spend $ ( % 20.00) They're still working on the car ( % 0.00) I said, “Well, go ahead and work on the car ( % 0.00) ” And I had to borrow money from my son, so when they finished with the car, I can pay it, or they're gonna start charging me for the storage ( % 0.00) I’m very dissatisfied with CarShield ( % 20.00) If CarShield, without even seeing the car, approve the car to be under their warranty, you would know there was nothing wrong with my car until the accident happened ( % -50.00) Overall, it has been the worst experience of my life ( % -50.00) I don't have CarShield anymore ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , Need to change payment status ( % 0.00) Called and explained that I had lost my credit card that was on file, and need to pay with a check until new card came in ( % 13.64) The customer rep was very helpful and helped me to take care of my issue ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , Car trouble ( % -20.00) Lady was very friendly on the phone, gave me all the information I need to know and was quick to answer all my questions and knew exactly how to help fix the problem I was having ( % 35.69) Very happy and very pleased ( % 82.50) Thank you so much ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , Just started with them ( % 0.00) Just put my motorcycle in the shop ( % 0.00) So far good talk with a lady in CarShield ( % 40.00) They are going to talk with the shop or dealership ( % 0.00) Have it at Kent Powersport of Kyle TX ( % 0.00) I don't know if my account has free rental ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , Thank you and Twana was great ( % 80.00) CarShield honored their vision and Twana upheld everything I was told at purchase ( % 0.00) ( % 0.00) She made cancellation an easy task dated October , Wednesday ( % 43.33) morning at : am ( % 0.00) CarShield thank you ( % 0.00) Twana thank you ( % 0.00) Kudos to all ( % 0.00) SincerelyJoe Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , I had a repair done that was under the "covered" section of my policy but because of a technicality in the company policy I was denied coverage ( % 0.00) That technicality involving a lying car dealership on what needed repairing which put me in a situation to find an honest mechanic to do the repair and I did not get a chance to notify CarShield before the work was done ( % 60.00) It would be nice if customer satisfaction really meant something and a company (CarShield) could think outside the box on a case by case basis ( % 26.67) I have two more cars that are eligible for CarShield coverage but at this time I will look elsewhere ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , This very no trustly Company ( % 20.00) About few week no body can explain why same from claim dept ( % -10.00) made (and no tell us and no give claim Number) claim number ** (this Number I know just // from my service LAMACCHIA HONDA phone --) where I try fix my car AC Problem ( % 0.00) // I was in service for estimate and Lamacchia Honda service found Problem AC ( % 0.00) I give my ext ( % 0.00) warranty Company tel ( % 0.00) (because I don't know this Problem Cover or not) and they call check about just COVER ( % 0.00) After they know, they tell me they have to order part and this time nobody call About claim ( % 0.00) Just // they call and made claim (this time claim dept ( % 0.00) give claim number ** ( % 0.00) They never call About claim begin from // ( % 0.00) LAMACCHIA HONDA SENT VIA FAX (**) on // all Information About this service include original miles on this time BUT CLAIM DEPT ( % 31.25) no Receive this ( % 0.00) I cancel my contract ( % 0.00) I waiting refund all my money and never I like her About this no trustly Company ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , The staff at Car Shield were friendly and very responsive ( % 28.75) They called me periodically to give me status updates on my claim ( % 0.00) They covered my repairs and kept the dealership honest ( % 60.00) Most importantly, Car Shield saved me money -- lots of money!! I am definitely glad I got the insurance ( % 54.17) If your car is over years old, seriously consider getting Car Shield ( % -11.67) It's insurance/protection you will definitely want to have ( % 0.00) It's a small price to pay and you will be glad you have it when your car breaks down (and it will -- when you least expect it too!) ( % -7.01) I'm telling all my friends and neighbors about Car Shield ( % 0.00) The peace of mind is worth the price ( % 30.00) It really is!! Thanks Car Shield!! ( % 31.25)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , Process was fast and easy ( % 31.67) Representatives were knowledgeable and answered all my questions ( % 0.00) I would recommend you to my family and friends ( % 0.00) I purchased protection for cars ( % 0.00) End of next year, I will be adding another one ( % 0.00) Thank you for all of your help ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , The representative that helped me was very helpful and knowledgeable ( % 20.00) They knew how to help me with my situation without putting me on hold or transferring me to another representative ( % 0.00) I would recommend Car Shield to my family and friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , I was calling today to cancel coverage but I was offered a different rate for same coverage and after thinking for several minutes I was offered a trial period and if it didn’t help my budget, then I could call back ( % 0.00) Thank You ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , Customer service was very helpful with my question today about my account being updated ( % 20.00) I have never had a bad experience with customer service ( % -70.00) The times I have called everyone has been courteous and helpful and answered my questions I asked ( % 60.00) I appreciate everyone being so helpful ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , Pretty ticked off that I last spoke to a representative on September th about cancelling my policy and she assured me that it would take up to days for my funds to show up in my account, And today is October th and I have yet to receive my funds ( % 12.50) I'd like a Damn explanation for Why I've now waited times the amount of days with no email or any communication in regards to where my money is ( % 0.00) Order number is customer ID#/\ ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , Good service, my coverage saved me over $ ( % 70.00) I was pleased with CarShield honoring my claim for a new water pump ( % 31.82) I am so glad to have insurance and would recommend it to anyone ( % 50.00) I was able to only pay $ for a repair bill of $ ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , I did not have any service done but, Mr ( % 0.00) ** one of your services representatives, was so professional and very well spoken ( % 15.00) My issues was resolved less than five minutes ( % -16.67) I was not put on hold for min ( % 0.00) or longer to deal with that “Loud Worley Music” ( % 10.00) I will Be recommending my family and friends to CarShield ( % 0.00) Thank you so much for your prompt service, and be Bless ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , I called to cancel my policy with the day cancellation for a refund ( % 0.00) The following month they withdrew the money again ( % 0.00) I once again called and was told I never called to cancel the monthly policy and was not given a refund ( % 0.00) The next month they withdrew it again ( % 0.00) So I called and they said I hadn't called the previous two times ( % -16.67) They wouldn't offer me a refund once again ( % 0.00) I'm a disabled veteran in a month to month budget ( % -10.00) I cant believe this company does that to people ( % 0.00) Stay away ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , I have a Mini Cooper Automatic and decided to put CarShield platinum @ $/Month ( % 0.00) One year after my car started to slip within rd gear then it comes up in safety mode ( % 0.00) I take it to my mechanic and he show me the clutch worn out and he told CarShield the problem, and they told me I take the car to a transmission shop and not my mechanic, SOUND-FISHY!!! I took it to a transmission shop ( % 0.00) The shop tells CarShield the same problem ( % 0.00) CarShield send out some ** shoe maker to look at it and report back some ** code the transmission reported ( % 0.00) CarShield said the code do not cover under their warranty ( % 0.00) When I contacted several mini dealership about the code CarShield claim to have receive from the Mini "{DO NOT EXIST}" in any Mini coding system ( % 0.00) Again people beware, CarShield will sell you snake-oil for engine oil ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , Good for now, But I have to wait for the results before I can give my feelings ( % 70.00) I love my truck, and if CarShield comes through for me I will promote car shield ( % 50.00) The agent that took my call was nice and I appreciated her professionalism ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , My experience with CarShield, there were no hassles, no negative response or feedback, the claim agent was very helpful and informative and I was very satisfied with the call ( % 33.33) I see it as a good so far and looking forward doing business for a while ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , I called to inquire about getting a warranty after my extended warranty is up ( % 0.00) Consumer Affairs recommended them ( % 0.00) Thought they would be good ( % 70.00) WRONG!!!! After speaking to a rep, you pay $ a month ( % -100.00) If you need repairs, they only negotiate and get you - percent off your bill ( % 0.00) If I have a major repair, that is nothing! I can negotiate myself ( % 7.81) What a waster of my time!!! Thought Consumer Affairs promoted better companies than this ( % 50.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , I called and found out that the shocks, struts and catalytic converter are not covered ( % 0.00) However alternator, starter, water pump, and air conditioning are covered; along with the drive train, engine, and transmission ( % 0.00) Also, the claims dept gave me a phone number to call to see if I can get discounted parts ( % 0.00) They have been great helping me out through the whole process ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , Very helpful ( % 20.00) I had Ford coverage and had decided to switch to get same coverage and save some money ( % 0.00) So he was helpful in me getting what I needed to accomplish this and answered all questions I had pertaining to both plans and the plans offered on CarShield's plans ( % 0.00) It was a pleasure doing business with this company ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , Refund ( % 0.00) Having never dealt with Warranties before I paid for my repairs and then sent ya'll the bill, kind of ** backwards I find out ( % 60.00) But thru your people I was properly schooled and told the way to submit my claim and now I will do so ( % 0.00) Thank You ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , It was pleasant ( % 73.33) The sales agent was very nice ( % 78.00) He took his time and explain to me what I need to know about the policy and all the things that is covered ( % 0.00) Returns to the car and its rental fee and something happen ( % 0.00) Nice pleasant person ( % 66.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , Good for the moment ( % 70.00) I'm going to my dealership to check on an issue ( % 0.00) I will be able to say more about the coverage CarShield offers versus my old coverage at that point ( % 30.00) I really do not know what more can be said about this matter ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , I am needing to cancel my policy at this time and Vickie was helpful in suggesting different options but I have to eliminate some of my bills and this one had to go ( % 0.00) I may join again in the future once my finances are better ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , After having a claim rejected saying you didn't cover that particular repair, I decided to cancel ( % 16.67) I feel I paid a LOT of money for nothing and can't afford that type of service ( % 0.00) I can't recommend your services in the future ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , I call to get a quote and was asked for my make, model and mileage ( % 0.00) They said they didn't cover my vehicle ( % 0.00) I told them that my vehicle had always been maintained superbly but that didn't matter to them ( % 100.00) I believe this was just a case of age discrimination for vehicles ( % 0.00) In years, I have driven approximately , miles per year and the vehicle has never been in a salty environment and has always been kept in a garage ( % -40.00) It looks and runs like new and I will continue owning it for many years to come ( % 31.82) What's up CarShield? ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , My experience with customer service has been wonderful from the first call to me checking this morning after my money was taken out of my account ( % 62.50) I was disappointed that I had a -day wait which was not explained to me in the beginning of me inquiring about your service ( % -75.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , I don't have no feedback, I just want to praise DeAnna! I was beyond through this morning with the entire process of this claim and I wanted to cancel my policy, but DeAnna talked to me off the ledge and was being the calm wind in what I thought was a troubling storm! She deserves all the Kudos and any incentive that are there for the amazing reps that is always talking policyholders like me off the ledge everyday! Thank you, DeAnna! ( % 16.56)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , Excellent experience ( % 100.00) I would definitely recommend this product to my friends ( % 0.00) As I said I will pick this product up at a later date ( % 0.00) The representative I spoke to over phone was very informative and very versed as to my request ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , Transmission is going out in my vehicle, that was starting to shift hard in all three gears ( % -14.58) I took it to AAMCO dealer and after pulling the pan off the bottom of the transmission, seeing transmission fluid and paper that was peeling off of the pressure plates, the transmission was in a state of wearing out parts ( % 0.00) They replaced the transmission fluid, a filter and a solenoid and buttoned it back up and started to fill up the transmission with fluid until the vehicle stopped ( % 0.00) They tried to get it to start and could not and it took a long time to figure it out ( % -5.00) In the meantime, they worked on my vehicle until I came back from the east coast and they got it started but it was worst than I brought it in the first time to get it fixed ( % -16.25) It ran but needed help which they could not produce because they did not have the equipment to time and tune a vehicle with a distributor and points ( % 0.00) I then drove the vehicle over to Firestone and they too, did not have the equipment to fix the problem either ( % 0.00) So, I got out my CarShield and conveyed my message to them and with great results they solved my problem immediately and it is now in the hands of the Chevrolet dealer and they are conferring with CarShield as we speak ( % 80.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , I can't answer this just yet ( % 0.00) I will when I see what the outcome of my claim is ( % 0.00) I have two vehicles insured with your company ( % 0.00) Up until about a month ago things were go ( % 0.00) I'm hoping to be with this company for many years to come ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , Agent was very caring ( % 20.00) Went above her duty to help me because I had to pay hundred dollars for repairs that was not expected ( % 2.50) I was very happy with her professional service which she was able to get my payment lowered ( % 53.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , MY experience was great with your company ( % 80.00) The only thing that I am disappointed about is the fact that I have to wait days before I can use your services ( % -37.50) I am pleased with the person who helped me ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , The women was very helpful and professional and I am glad I have CarShield, it’s a great peace of mind, yes I would recommend your service to a friend ( % 40.00) My daughter has CarShield was well ( % 0.00) My call was answered right away ( % 28.57) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , My experience altogether was awesome ( % 100.00) Great customer service as well ( % 80.00) They were very helpful ( % 20.00) They sent someone out to get my keys I locked in my truck by mistake ( % 0.00) Within minutes when he arrived he was very pleasant, did his job and now I have my keys ( % 95.33) They are helpful as well ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , Updated on //: I had to use my service to change a tire ( % 0.00) They were great at helping ( % 80.00) I would recommend Car Shield to anyone ( % 0.00) They contacted the wrecker to come and take care of changing my tire for me ( % 0.00) It was very easy to get help from car shield ( % 56.33) Original Review: I have not had to use CarShield yet but the lady that helped me was very good and got a price I could live with ( % 47.38) I hope I do not have to use my policy anytime soon ( % 0.00) My brother recommended carshield to me ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , Since starting CarShield policy, I have had to pay thousands of dollars for several major auto repairs, most of which was NOT covered by you ( % 14.06) Now car has been totaled in an accident, and I am left with no car - and this policy that I still owe payments on ( % 0.00) Kind of left a bad impression on me, but your customer rep was very professional and courteous ( % 12.60) Can't say much more at this time ( % 50.00) I'm shopping for a car ( % 0.00) Will call and discuss afterwards ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , Rara rara! Spectacular customer service ( % 60.00) Agents are pleasant, kind, patient, helpful and skillful! Thank you very much! Ewart **! Van stopped in alley! I called Car Shield for help! Car Shield sent a tow truck to pick up my van! ( % 75.89)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , Absolutely great experience with CarShield ( % 80.00) I would definitely recommend them to anyone of my family and friends ( % 0.00) But unfortunately I had to cancel my order before I wanted to do to my car being totaled but I would definitely be back soon as I get another car ( % -25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , Leaving CarShield ( % 0.00) Y’all have been there when I needed you the most ( % 50.00) Thank you again ( % 0.00) Will be back at end of warranty ( % 0.00) Keep up the good work that you provided to me and the many others you deal with day after day ( % 60.00) Thanks once again for all your company has done in the past ( % -2.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , The rep was outstanding, caring and understandable ( % 50.00) He was very professional and appeared to care about the situation I had with the high payment ( % 14.50) I have policies and are for my adult child, but he probably won't remember to keep policies active ( % -1.67) All policies are within my disable budget ( % 0.00) Being a veteran ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , Transmission services ( % 0.00) Hopefully they are fixing it ( % 0.00) Never had a problem with them before ( % 0.00) Had them come out and jumpstart my car and they replaced a starter a few years aboard do have just jail after flying home just in of people ( % -15.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , I accidentally signed up on a website for what appeared to be a Volkswagen extended warranty site to check on VW warranty plans for a car I was considering ( % 0.00) CarShield immediately called, texted and sent mail ( % 0.00) I asked them to stop ( % 0.00) It seems my contact information was shared with others as I now receive harassing calls and letters stating the warranty on my VW has expired and that I need to take immediate action ( % 10.00) I have asked to be removed from call list, I tell them I don't own a VW, and they hang up one me ( % 60.00) If you're lonely, sign up on their site ( % -10.00) ( % 0.00) ( % 0.00) You’ll have plenty of calls, texts and letters coming your way ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , My experience tonight with customer service was excellent ( % 100.00) The customer care person was very helpful and knowledgeable ( % 20.00) She made me at ease and was quick to respond to my needs ( % 33.33) I had forgotten about my payment and was a day late on making my payment ( % -30.00) I thought I'd be cancelled but when I called customer service she took my payment with no interruption in my service contract ( % 0.00) I was very pleased ( % 65.00) Car Shield is an excellent warranty ( % 100.00) I drive a BMW and it's so nice to have peace of mind ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , They owe me ( % 0.00) ( % 0.00) I sent letter a week after purchase to address listed on contract in order to void contract and receive refund and have not received anything yet ( % 0.00) Also contacted American Express and future block this company from any more charges ( % 16.67) After reading your contract your warranty is worthless as too many red tape as your attorney did a great job of writing exclusion to the customer ( % 12.50) So bottom line is I have canceled my contract immediately and demand full refund to my American Express account ( % 17.50) J ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , I wanting to know exactly what the waiting period in the plan information was saying ( % 25.00) I also needed to clarify what was Coverage C ( % 0.00) After speaking to your representative she clarified everything for me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , When I called to get the policy on my vehicles, they entered the incorrect billing date, so I called to change billing date to requested date when policy was generated ( % 0.00) Talked to representatives to get the problem resolved ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , After a careful study and analysis, the days grace period did not reach my sense of compliance to understand the company's protocol to this issue ( % -10.00) So I decided to deferred my agreement with the company and the help I seek was accorded to me ( % 0.00) Thank you sirs/mam ( % 0.00) Truly,Mr ( % 0.00) **, USN(ret ( % 0.00) ) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , I orginally contacted CarShield to inquire about cancelling my contract ( % 0.00) The representative handled my concern professionally and worked out a situation where I could stay with CarShield until the expiration of my contract ( % 10.00) I would recommend CarShield to others ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , Brake work not covered with my contract ( % 0.00) This is the nd issue I've had that cost me a great deal and it was not covered ( % 80.00) My comfort level has been downgraded somewhat ( % 0.00) I like what is covered but there are parts I thought should have been covered that are not ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Resolution response: Sept ( % 0.00) , Finally gotten his truck fix, some of the issues were the back & forth with the phone calls ( % 0.00) It’s just doing a little time to get it done, as long as it was fix ( % -11.88) Hubby is satisfied so far, had to pay extra money out ( % 20.00) Which we will contact for that but all is Well!!!Original review: Sept ( % 0.00) , I’ve contacted x’s to find out whom they use for repairs that’s need on my husband truck, and the claims part is close ( % 0.00) Then their phones are not working, so they close early ( % 10.00) This is the first time I’m using them ( % 25.00) Most Repair shops we’ve called don’t use them because of their experience???? I’m only making phone calls ( % 25.00) Didn’t get the truck fix yet ( % 0.00) I’m frustrated already ( % -70.00) Now we have to wait until Monday to get his truck fix and lay out money???? ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , Staff were all very pleasant and helpful in explaining and enrolling me in the Gold Plan ( % 95.33) After reviewing the contract I was a little disappointed in the Plan limitations and decided to cancel ( % -46.88) My refund was expeditiously processed ( % 0.00) I need more time to see if I will reconsider applying again ( % 50.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , I needed to update my payment information for my account, the young woman was helpful and knowledgeable ( % 10.00) I wish all contacts with customer service people went this easily, She needs a raise, especially if the info she's sending me gets here in reasonable time ( % 21.11) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , About the Chevrolet Trailblazer LS/LT X ( % 0.00) And your guys won't be able to fix the complete motor ( % 30.00) Ok thanks anyway ( % 35.00) Ok so I would have to cancel this out later ( % 25.00) Ok thank you anyway so thank you for being honest with me ( % 55.00) Thank you so no I would have to use this for the tow the Chevrolet truck back to the dealership some times ( % 0.00) Ok thanks anyway ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , Excellent customer service experience in handling cancellation of coverage ( % 100.00) I truly felt confident in having CarShield and owning a BMW that my mechanical issues that may have been experienced would have been covered ( % 65.00) Hate to go but bought a new car ( % -33.18) ( % 0.00) ( % 0.00) no need for CarShield at this time ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , Tristen, as I have mentioned is an example of how a well trained and versed he is with regards in the product he is responsible to represent! I hope I don’t have to utilize this service, but if need be ( % 25.00) I know I can trust the cars of my Mini Cooper in the capable hands that will honor this service I’ve subscribed to ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , Amanda was my Angel ( % 0.00) She understood what that I was not just a checkmark on a sheet ( % 0.00) I thank God I talked to her ( % 0.00) I had called in before several times to cancel the membership and my request fell on deaf ears with my financial hardship ( % 0.00) I appreciate the outcome with Amanda today ( % 0.00) It was a relief ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , Changed from the th of every month changed to the th of every month, to ensure payments are on time, I was assured that this was done, very satisfied with the representative and his knowledge of the questions I had, and was very friendly and helpful ( % 56.88) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , Cancellation—everyone was very helpful! I’m on a fixed income and after reviewing my income I just can’t take on the responsibility ( % 17.50) I would recommend CarShield because I think it is helpful ( % 0.00) Especially if you keep your maintenance up on your car ( % 0.00) It’s truly beneficial ( % 0.00) In case something does happens ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , The customer service representative was very helpful, understanding, Pleasant to deal with and overall one of the best customer service Representatives I've had to deal with in the CarShield Corporation!! I'd like to thank her for her dedication, honesty, and the fact how she was willing to do anything to have the customer appreciation and satisfaction, she was outstanding & I give her an + stars for her overall outstanding customer service & my satisfaction through CarShield's customer service!! THANK YOU ( % 43.31) I AM VERY PLEASED WITH THE OUTCOME!!?? ( % 100.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , Everything went well, thank you for all of your help, and thank you for paying for my car repair ( % 0.00) Thanks for getting the parts for my car, it didn't take long at all, as a matter of fact it was faster than I thought it would be ( % 7.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , CarShield cancelled me because we had a conflict in the contract ( % 0.00) When I signed up for it, it was fine ( % 41.67) Then the car had a problem so I took it back to Chevrolet to get it fixed ( % 5.00) CarShield paid for the first time they got it fixed, but there was a problem ( % 17.50) When I took it back to Chevrolet, they discovered that there was another problem so they sent the guy out to look at the car ( % 0.00) But they didn’t approve the work because I do Uber with this car ( % 0.00) I tried to talk to them about it and I explained to them that their contract needs to specify Uber drivers ( % 0.00) They’re doing it in yesterday’s world ( % 0.00) In today’s world, we have Uber, Lyft, and different things going on that people use their cars for ( % 0.00) When they had asked me the question was I gonna use it for commercial, I paused because I didn’t know if they considered Uber commercial ( % 0.00) It’s my personal car, and I’m choosing to do what I do with the car ( % 0.00) That doesn’t really fall under commercial and that’s how I explained it to their guy ( % 10.00) The contract should specifically state out Uber, Lyft, or any kind of food delivery services ( % 60.00) Then when a person will say, “Yes, I do Uber,” then it could be for a different price ( % 0.00) They kinda messed me up because if I knew that was the case, I could’ve gone with another company, and I still will be with that company ( % 0.00) Now, I got more miles on the car so it’s gonna cost me more for the extended warranty on the car ( % 50.00) But I don’t think there’s a problem with CarShield itself ( % 0.00) The guy did come out and I didn’t see anything wrong with the company at all ( % -50.00) I just think that the wording in their contract needs to be improved ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , I'm a recent customer; my subscription starting in Jan ( % 0.00) ( % 0.00) I recently made my first claim ( % 12.50) I made a procedural error and it's unclear whether the repair work is covered ( % 0.00) It's a special case ( % 35.71) I'm happy, however, because there is a special consideration process through the review board ( % 57.86) I'm still trying to decide whether or not to continue my subscription ( % 0.00) Like most people, I could use my monthly subscription to help pay down debt ( % 17.22) Regardless of the outcome of my claim, I like the idea that special cases can be given special consideration ( % 35.71) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , I am a new customer and was treated very well, no pressure and they listened to what I needed and tailored to my needs ( % 16.82) I had to cancel due to the fact that I did not end up buying the car but when I do buy a car I will give CarShield a call ( % -12.50) I would definitely recommend CarShield to a friend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , My transmission went out one day all of a sudden ( % 0.00) I call CarShield ( % 0.00) They had my truck towed to the car dealer ( % 0.00) Weeks Later I picked up my Ford Explorer ( % 0.00) Transmission was replaced and my payment was $ copay ( % 0.00) Thank you CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , They were helpful with me signing up they were friendly about everything ( % 37.50) Keep up the good work and I’m going to recommend this place to my family and friends about the CarSheild because I can’t say much more ( % 60.00) Thank you so much for helping me ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , I had a nicer vehicle that didn't have a warranty and if something happened, it wasn't gonna be a cheap fix ( % 40.00) The warranty is more of a little extra protection and for peace of mind ( % 10.42) Setting everything up was an easy process ( % 43.33) It was all cut and dry and the rep was great to deal with ( % 36.67) The experience was great and everything was as advertised ( % 80.00) You pay your monthly payment and if you have an issue, just take the vehicle to a certified mechanic ( % 0.00) Then they come out to verify if what the mechanic is saying is true ( % 35.00) I'd definitely recommend CarShield ( % 0.00) I had an issue in the top end and the bottom end of the motor which made it incapable of being rebuilt ( % 50.00) It had to be replaced ( % 0.00) Getting the claim filed was easy ( % 43.33) We took it to the mechanic and he did his thing ( % 0.00) CarShield sent out their representative to double-check and look at it ( % 0.00) It took a couple of days, but it went really smoothly ( % 40.00) I had to pay my deductible and I got a brand-new motor ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , Just open acct with CarShield with rep David ** ( % 0.00) He was very nice and help me with my new acct ( % 45.82) Being that I am on a fixed income he made sure I got the coverage that fits my budget ( % 30.00) I have not use the plan yet, but I do hope it will be what I been looking for since I am a widow and single ( % -7.14) I will be back with my review on my experience I had with CarShield ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , I found your representative to be very knowledgeable and informative ( % 20.00) I was hesitant to buy something over the phone, but everything was explained in considerable detail to include the option to cancel ( % 10.00) Like all insurance and warranties they are great to have if you need them for repairs ( % 80.00) I have had extended warranties for various things to include cars and have rarely used them, but still feel more comfortable being protected ( % 30.00) I appreciate the military discount too ( % -10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , Was excellent, very polite and helpful ( % 60.00) The lady on the phone answered all of my concerns ( % 0.00) I feel safe and know that CarShield is going to be there if I need them ( % 50.00) Customer service is excellent too ( % 100.00) Very pleased ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , I opened a document with "Personal and Confidential", and "Important" marked above the address window on the envelope ( % 12.50) There nothing else on the envelope to identify what this was or who it was from ( % 0.00) So I opened it ( % 0.00) ( % 0.00) ( % 0.00) Inside was a marketing letter addressed to me with solicitation of coverage for a car I'd just bought ( % 0.00) WHERE IS THE HONOR IN THIS? Is the product not strong enough that they have to revert to these practices to trick people into opening mail? It worked on me only to get me to open it so I am the fool, but not foolish enough to buy so I ask them how effective this letter was, really ( % 8.33) If the goal was to trick me into opening this "important, personal and confidential" letter then it worked ( % 20.00) I don't know about you but there is too much "personal and confidential" information available out there on us all ( % 20.00) I take great offense to being tricked into opening a letter from a company who stoops to deceptive marketing tactics to get their mail read ( % 80.00) When I called the number and asked for the man whose name was signed on the letter, of course, he was not available ( % -20.00) Trickery ( % 0.00) CarShield, you have sunk to new lows and have ultimately sold yourself out ( % 6.82) This is like throwing a baseball through somebody's window and not having the balls to sign your name on it ( % 0.00) Shame on you ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , Called to see if I was covered and sure was ( % 50.00) They made it very easy to get my car fixed where I wanted it to be fixed, by doing all the work just needed to bring my car in ( % 25.44) The payments are the best and are very affordable ( % 60.00) Thank you CarShield for everything! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , Just got my policy ( % 0.00) Now I need to look it over please ( % 0.00) I am interested in exactly what it covers and what to do if a breakdown occurs ( % 25.00) I am very pleased with Marcos ** ( % 65.00) He really got me interested in buying the coverage ( % 22.50) ( % 0.00) ( % 0.00) I was hesitant but he kindly persuaded me to go ahead and purchase the policy ( % 60.00) Thank you for a truely great experience! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , The auto warranty that I previously had only went to , miles and Carshield went to , so that was the main thing why I went with Carshield ( % 0.00) I got the same coverage but with more mileage for less price ( % 11.11) However, it's not pretty good with Carshield ( % 28.75) I called in and asked them if they covered a certain part on the emission ( % 21.43) They told me that they didn't and I had to fix my own car ( % 60.00) This very same thing happened with the first Cadillac I had and it was totally covered ( % 8.33) This is almost like everything is the same, but CarShield wouldn't cover it ( % 0.00) For the difference that I'm paying, I just wanna go back to my Cadillac-provided warranty which I never had any problems with ( % 0.00) It's not a big deal, but it took me about two, three hours to get to Carshield and I was hearing all that business ( % 0.00) I explained to the guy that sold the policy to me that I was and I didn't need to do any of that stuff anymore, and I wanted everything covered ( % 0.00) Other than the exception of the tires or rims, I was under the impression that everything else was covered ( % -12.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , It was ok, but they can't help me with the problem that I'm having ( % 50.00) Apparently I can't get into the app ( % 5.00) No one has answers for me ( % 0.00) No one is calling my phone to tell me any information, - and I have all my information on the app and you guys have all my information so my question is why is no one helping me with my problem??? ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , My car was stuck in park so managed to get to the shop for repairs but when I contacted CarShield they refused to pay for repairs related to transmission ( % 0.00) I called to find out why and was told that the repair was not covered because it was not a transmission gear problem ( % 0.00) But the advertisement and contract information states transmission repairs are covered, also help for members when stranded or car won't start ( % 0.00) Well that was my case so I think this is a very big scam ( % 0.00) I don't recommend this Business to anyone ( % 0.00) Check the fine print ( % 41.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , Received a phone call telling me that my coverage finally started as I changed things back on July th, traded in my Jeep for a Ford Escape and was waiting for you to take the money out of my bank account and you never did, so this was the last time I was going to contact you, I was going to put a stop payment and go to your competitor for coverage ( % 0.00) Hope this is now solved, thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , A friend has CarShield and it has been great for him ( % 80.00) He recommended it and I ended up getting enrolled with CarShield as well and it has been amazing ( % 60.00) Setting up everything was a good experience ( % 70.00) The customer service was great ( % 80.00) I did a quote online, then everything happened over the phone ( % 0.00) When I filed a claim for a fuel problem, they took care of business ( % 0.00) I took my car to the dealership and told them what was wrong with my car ( % -50.00) I also let them know that I was insured on a CarShield extended warranty and gave them a contact number from CarShield ( % 0.00) CarShield paid for everything ( % 0.00) I gave a deductible of bucks and it was all peaches and cream ( % 0.00) It's a great feeling if you can be anywhere in the world and have someone that you can rely on if your car goes out ( % 80.00) I've recommended CarShield to of my friends, and all of them are with CarShield to this date ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , Prompt and very clear on my cost ( % 13.00) Explained my options very well ( % 20.00) Was very courteous and willing to answer my questions ( % 51.50) I am very pleased with my choice of car warranty services ( % 65.00) Would recommend CarShield to all my family and friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , Every time I called in for verifying whether or not I was covered through this policy I felt as though I was always at a disadvantage ( % 0.00) How do you rate something like that and be fair? Make she wonder though! Doesn’t it? ( % 87.50)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , I had to change my credit card number, as my soon-to-be ex wife blasted charges on it and made a bigger mess of my life ( % -25.83) At least she was nice enough to tell me she was divorcing me via text message ( % 10.00) Angel was super nice, and helpful ( % 46.67) She made the changes, and ran my current billing so I would not have any interruptions with my account ( % 0.00) She is an asset to your company ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , Be more upfront about the parts you cover ( % 50.00) I've finally needed you use the coverage for a ( % 0.00) electrical part and it's not covered ( % 0.00) I'm not happy about that at all ( % -40.00) Feels like I wasted my time and money ( % -20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , Warranty coverage for our Jeep Cherokee Sport, and was given military and senior citizen discount! Thank you so much, we are now at ease that our vehicle is covered ( % 3.75) ( % 0.00) ( % 0.00) With other products included (car rental, discounts at other auto locations, roadside services) ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , Customer service was awesome but the coverage available on silver plan was crappy ( % 70.00) It hardly covered anything ( % -29.17) Also for the price it was not good for what was covered ( % -35.00) I had an older car Toyota ( % 16.67) They need to work on that ( % 0.00) Plus the hotel they would pay for was bad ( % -70.00) It was only available at roach motels and unsafe hotels ( % 20.00) Plus I had to pay for it first and then get paid back which I didn't like ( % 12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , I have no request right now ( % 28.57) I am looking forward for CarShield to take care of my car for a long time ( % -5.00) I hope I picked the right company ( % 28.57) To take care of my car ( % 0.00) I believe I got a good price for my car care ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , Delay in making a decision ( % 0.00) My vehicle has been in the repair shop for over weeks and there is still no decision on if the repairs will be covered ( % 0.00) I am disabled & have no other form of transportation ( % -6.88) Every day there seems to be a new request for something from the repair shop or myself ( % 13.64) I cannot rate coverage yet because I have no repairs ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , I called to get quotes however the representative was aggravated about the questions that I had about the coverage ( % 0.00) Moreover she kept sighing as if she really got tired of me asking different questions ( % -6.67) Therefore I was uneasy about purchasing ( % 0.00) Finally I thinking should monitor your calls so this will able you to gain CUSTOMERS and not lose them ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , Excellent service over the phone ( % 100.00) I’m glad I called ( % 50.00) I hope we grow together over the years to come ( % 0.00) I am so pleased with the price and coverage I received ( % 50.00) I would recommend CarShield to everyone! I’ve seen other companies not as excellent as CarShield ( % 43.75) I look forward to us growing together ( % 0.00) Thank you so much!Albert Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , Everything was described clear and very good ( % 50.50) Job well done ( % 0.00) Thank you for your service ( % 0.00) Had a very good understanding on all the information that was given to me pertaining to the Car Shield service to wear our ( % 91.00) Highly recommend the service to other members that required a protection plan ordinary it would be Car Shield ( % -7.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , Jamie was very helpful and knowable and there was no wait for my call to be answered ( % 20.00) I would recommend CarShield to all my friends ( % 0.00) The price is a little steep but I hope it is helpful in the future ( % -9.38) TGM Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , Very good service and helpful ( % 91.00) Told me what would be covered and what they wouldn't cover ( % 0.00) Very polite and nice ( % 40.00) I also was informed about a $ deductible that I was happy with because of the costs it could be to fix my car ( % 80.00) Thank you again for your help ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , I have no problem with CarShield ( % 0.00) The people are courteous, knowledgeable and listens when you ask a question ( % 60.00) In the future if the need arises to get an extended warranty on another vehicle, CarShield will be my first choice ( % 12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , Do not use CarShield ( % 0.00) This company scams you! They do nothing as advertised ( % 0.00) We got no rental, we got no tow ( % 0.00) Our car has been at Ford for two months ( % 0.00) They are refusing to fix the car correctly ( % 0.00) They will use old used parts instead of new ones ( % 11.82) The customer service sucks and takes hours to reach someone ( % -30.00) Now they want us to pay several thousand dollars to have our car fixed!! Do not use CarShield!! ( % 12.21)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , One of the best in the business ( % 100.00) I recommend to everyone ( % 0.00) Customer service is outstanding ( % 50.00) A CarShield CSR will call and remind me that my payment is due ( % -12.50) I have yet to have a problem when I take my Hyundai to get repaired ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , CarShield contracts you to a car warranty company, good or bad and that's the extent of their involvement ( % 0.00) If you have a problem getting service with the warranty, "and you will", they do absolutely nothing to help ( % 20.00) In my case, the warranty company was United Car Care Inc ( % 0.00) They supported their decision to deny my coverage and cancel my contract of one year, stating I gave them incorrect mileage when registered so therefore I was never covered ( % 0.00) Yet I paid monthly for a year and a service I was never covered for ( % 0.00) I requested a full refund ( % 35.00) CarShield did nothing to try and resolve this denial ( % 0.00) In fact they seem eager to dissolve my contract and hand me a prorated refund ( % 0.00) I contacted the CEO of United and was granted a full refund of all the money they received from me ( % 35.00) CarShield claims to be there for you, when your car needs repair is fraudulent ( % 0.00) Join them at your own risk ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , It's great to get a warranty before car start having ( % 80.00) I look into this 'cause I seen the commercial so many times ( % 25.00) I told myself to look into this so I wouldn't regret it later and if something was to happen I don't want to have to come out of pocket with a whole lot of money ( % 10.00) Thank goodness for this CarShield warranty ( % 0.00) I can have a good peace of mind ( % 70.00) I recommend other friends and family members to get this ( % -12.50) I think it's worth it ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , Very Good, very good, very good, very kind, very patient ( % 68.08) Listens to what I was saying ( % 0.00) Taking her time to go over everything ( % 0.00) Very nice ( % 78.00) Told me how the program work, what it cover ( % 0.00) Did not rush me ( % 0.00) Took her time with me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , I want to extend my gratitude to the representative I spoke with initially, and to his superior, with whom I did signed up ( % 35.83) He went above and beyond for me at my time of need to be able to be covered under CarShield ( % 25.00) I unfortunately can't recall his name right now, but I do know he was about to be married ( % 1.19) I hope he and his wife had a wonderful wedding day and honeymoon ( % 100.00) I also want to Thank Ashley, the customer service rep that assisted me with cancelling my contract ( % 0.00) She was also very nice and was willing to go above and beyond for me to stay with CarShield ( % 34.33) I appreciate all three of the representative and thank them for their kindness and help ( % 0.00) Thank you CarShield! Jentia ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , After speaking with agency, I found that this insurance was very satisfying ( % 51.25) Thank you again for this ( % 0.00) I was very pleased with this and I will recommend this insurance to my family, let them know that this is the best way protect themselves being a car owner ( % 82.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , Customer service rep was friendly and very fair in accommodating the dealership as well as me regarding cost of labor and parts ( % 55.33) He was willing to go back and forth in hearing recommendations from dealership to what my policy covered ( % 12.50) He worked hard and ultimately recommended a solution that all of us could agree on ( % -14.58) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , Loved the fact my beautiful Nissan Xterra with ( % 64.17) miles would be able to go on without me breaking the bank in case of a malfunction ( % 50.00) Car Shield is an awesome company and nice service reps ( % 80.00) Willing to do a commercial for you all ( % 12.50) Member of SAG ( % 0.00) Just bought a new Toyota Runner and when the warranty expires ( % 13.64) ( % 0.00) ( % 0.00) I'll bet back ( % 0.00) Thank you, Michael ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , Ask to resend my contract ( % 37.50) I was trying to print my contract when it disappeared from my computer ( % 0.00) That is the reason for my contacting CarShield today ( % 0.00) The young man that answered made it very for me to get it ( % 15.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , I was confident enough to add a second vehicle to my account ( % 21.88) Unfortunately the dealer I purchased my original warranty from wasn't exactly diligent in finding me the best plan available ( % 30.50) A recent routine repair was declined, by the previous company, costing me $ ( % -8.33) Not exactly how I envisioned a warranty working ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , Termination of contract due to car accident July st ( % 12.50) Call your representatives for patient, informative, a knowledgeable and very professional and weather Virginia ** including the salesman explained everything perfectly and I was very appreciative of the quick-service and and informative ( % 63.67) Let me know exactly what was covered in what was it ( % 25.00) Looking forward to do another contract from another vehicle which I hope will be within days ( % 0.00) Thank you ( % 0.00) Peace out ( % 0.00) Thank you ( % 0.00) Peace out ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , Changed billing date, very easy and helpful ( % 46.92) Representative was very knowledgeable, and took care of my request in a timely manner ( % 20.00) I would gladly recommend this service to my friends and family ( % 50.00) I believe the price for the coverage is quite reasonable ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , I researched the warranty companies before I decided on who to go with ( % 37.50) CarShield had a lifetime warranty like a lot of them and had a good rating with Consumer Reports ( % 70.00) Even people who had other plans said that CarShield was great ( % 33.75) I got many calls saying, “We could do better in price and we could do better in this and that,” and I would tell them that I already have a warranty ( % 50.00) I'm gonna try to renew it again, but depending on the price because CarShield is a little higher than some of the other people that I've researched ( % -2.08) I do a lot by ConsumerAffairs on what they’re rating, which was how I made my choice to go with CarShield ( % 0.00) They're not the only people I use, but they are the most popular that most people will send reviews to compared to other places that do the same thing ( % 24.58) They seem to have the majority of the people ( % 0.00) So, if one company only has and ConsumerAffairs has , and with the , if CarShield got an and the other people have and they only get , I can't go with that because the ratio is not as good ( % 14.37) When purchasing my warranty for a Q , the first rep that I had was incredible ( % 57.50) She was amazing and very personable, the whole nine yards ( % 33.33) She just bought a car herself and got CarShield for it ( % 0.00) When I went to transfer the warranty over to another Q, because some drunk driver totaled my car out, I dealt with two men and I wasn’t happy ( % 15.00) When I bought this car, it was practically new and it hadn't been even out of the ,-mile for Audi itself ( % 13.64) It only had , ( % 0.00) I originally had , and I already paid nine months into CarShield ( % 37.50) The service was great and I had no problems when I took my car to be serviced ( % 80.00) The car was fixed, somebody was sent out and they looked at whatever needed to be done ( % 10.00) That part was all smooth but the part that wasn’t smooth was that they’re gonna increase me six or eight more payments and the warranty will only be , miles versus , ( % 32.50) So, I asked the guy why I would only get , miles and why I had to pay an additional six or eight months ( % 0.00) He told me that they had to pay $ for something that I had fixed on the Q, and they had another service for whatever ( % 10.00) This car had two big issues and I'm sure the bill was well over $, but all those things was factored into what I was gonna pay ( % 25.00) And so, if I use my policy that I paid CarShield for, it's gonna cost me money if I wanna renew it or get a new one ( % 13.64) So, that really didn't go over very well with me ( % 20.00) I’m still about , miles away from , miles but I don't know if I'm gonna go that way again ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , CarShield needs to be more transparent when selling car coverages to potential customers ( % 29.17) It is not right to mislead customers into this is buying coverage that is not needed ( % -14.29) Thank you very much for your time but CarShield needs to change how they handle customers ( % 26.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , You need to try and get a contract with an Auto Repair Company, most do not accept or guarantee the part or work, some will not negotiate labor ( % 43.75) If you could provide a auto garage and cover most repairs and on older models cars you could charge more per month people would pay, just think about it ( % 38.89) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , Error by my monthly payment ( % 37.50) Someone who shouldn't be working with you, maybe he was scratching his head and it didn't work, but he's good to make a problem without seeing that are TWO different (model) Mercedes-Benz and they have TWO different days for a monthly payment ( % 23.33) The result is that I got a letter that I didn't pay ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , Very good ( % 64.25) Got all the info I needed to make a decision on the car ( % 0.00) The price is right on the money ( % 28.57) For our mouthly budget ( % 0.00) Customer service was very very good and very friendly ( % 69.88) I really like the money off for listening to the Sean Hannity show ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , See attached description and much needed service for millions of Calif vehicle owners and coverage for their out of repair coverage ( % 28.75) California needs to allow CarShield to operate and offer vehicle repair options to all Calif vehicle owners ( % 0.00) If the politicians can create a bill about haircut or hairstyle then there is no reason or excuse for common sense to take hold in determining that CarShield should have an open invitation to offer ( % -11.67) It's vehicle repair options at a very reasonable and accessible price to any vehicle owner wishing you obtain extended vehicle repair coverage ( % 31.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , I had a policy in effect for my car, and just bought a new car so I needed to cancel coverage on the old one and find out what I needed to do with my remaining service contract ( % 20.38) I was given credit for the remainder of my policy, received several discounts and a lower monthly payment ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , Just made a quick call to verify my account was in order and my representative Ashley was extremely helpful and professional ( % 17.08) She also gave me an update on when my next payment was due and asked if there was anything else she could help me with ( % -6.25) Thanks for the great service! ( % 60.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , Everyone is always very courteous and helpful ( % 57.75) They are willing to help find a solution to whatever problem you may be experiencing ( % 25.00) I would recommend this service to all of my friends and family ( % 0.00) It is a great value when your manufacturer warranty has run out ( % 80.00) Well worth the money to give you peace of mind ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , I signed and agreed to a Diamond plan with Vince today ( % 37.50) I will now have peace of mind on my almost new Chevy SUV come August ( % 13.64) I was not sure of what it would cost, but I am comfortable with what I will now have, PEACE OF MIND!! Thank you for such an easy and pleasurable experience Vince ( % 20.21) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , Jessica was awesome in helping me working out my issues ( % 68.75) I had personal issues with my subscription and she took time out to assist me in the most professional manner ( % 20.00) I wish we could clone her and her wonderful attitude ( % 100.00) Thanks CarShield ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , I received mail from CarShield about extending my warranty ( % 37.50) I called CarShield for a quote ( % 0.00) They wanted $ per month for my Honda ( % 0.00) I thought it was too much ( % 20.00) Did the math, it is $ per year ( % 0.00) If I save my money instead I can easily pay for my own repairs ( % 51.67) Then, I did A LOT of research ( % 0.00) CarShield would NOT answer my questions about who they have done business with (which dealers?), because when you need repairs it’s no longer CarShield, then it’s American Auto Shield ( % 0.00) I kept researching and learned that CarShield is banned in California, they are REVILED on BBB and they do everything they can to NOT PAY for a repair ( % 0.00) They pick the most minor reason to not pay ( % 22.50) Read the reviews on BBB ( % 0.00) Some reviews on ConsumerAffairs are obviously fake ( % -50.00) I think most of the five star reviews for CarShield are FAKE ( % 0.00) This company is a scam! Do yourself a BIG favor don’t walk ( % 0.00) ( % 0.00) ( % 0.00) run away from this company ( % 0.00) A pure scam all the way ( % 21.43) Don’t trust the reviews on this site! Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , When I asked to cancel my service, Jeanie gave me every reason that I need the service, Not reading from a script, but quoting the finer points of the coverage in several areas of the contract ( % 18.75) She really impressed me with her enthusiasm and knowledge of the product ( % 100.00) She also made me feel important and that she really cared about me and made me realize the value that I was getting ( % 30.00) You just don't get that these days ( % 0.00) While she did make it easier for me to keep the product, it was her whole attitude that put my mind to rest and made me want to continue to do business with your company ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , The customer service agent was helpful & professional ( % 23.75) We needed a mileage correction immediately ( % 0.00) The correction was promptly made ( % 0.00) We were extremely grateful because it may make a difference in policies for us ( % -12.50) The customer service agent was efficient in informing us of that possibility ( % 0.00) That was something we were not aware of ( % -12.50) It's very comforting to know there is an honest company out there ( % 40.00) Lower mileage means, by almost , miles, that there could be a potential savings for us ( % 0.00) Greatly appreciated ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , He's kind and concerned about my questions and he had all the answers I needed ( % 48.75) Thanks Matt ( % 20.00) Bless you BROTHER ( % 0.00) I'm so excited that I'm a member of CarShield ( % 37.50) I will continue to use Carshield in the future as long as I'm giving the best rates ( % 31.67) Thank you Carshield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , Your representative was excellent in selling me a product ( % 68.75) Would recommend a friend or family member to your program ( % 0.00) I was happy in how I was handled in my being sold on the product he had for me to have ( % 80.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , I appreciate your care, patience, and kindness!!! I feel heard and understood ( % 73.24) You answer my questions and I feel confident in my understanding! I am glad that we purchased our warranties from you!!! I appreciate that the dealerships know what to do and how to get the appropriate approvals so that I do not wind up with problems ( % 70.05) Thank you!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , If I could do it all over again, I absolutely would not! The service starts out friendly until it's time to use your warranty, then comes the no (and multiple excuses) ( % 25.00) Admittedly, I was skeptical from the beginning and unfortunately my suspicion was correct ( % -50.00) Not to mention, when I went to cancel my contract I was charged a $ fee ( % 0.00) I am displeased to say the least ( % -30.00) Please do your research before becoming the next victim ( % 12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , The primary reason for cancellation of coverage was to trade covered vehicle in on purchase of new vehicle ( % 30.38) The process of cancellation was painless and very friendly ( % 48.75) Although I had CarShield coverage for only three months, I still felt it was better to have it than not ( % 25.00) Perhaps it might have also prompted me to weigh in on the decision to purchase a new vehicle instead ( % 13.64) For me, getting rid of a faithful ride was a little more difficult than supposed ( % -6.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , CarShield is a scam and a bunch of unethical liars ( % 37.50) Several employees told me I had coverage on my vehicle repair and that I was past my day waiting period and was ok to move forward ( % 8.33) In good faith, I made financial decisions due to the information their representatives gave me ( % 19.17) Later, they denied my repair claim after the work started and after several days of vehicle rental charges had built up ( % 0.00) That time cannot be rescinded nor can the work and expense be undone ( % 0.00) CarShield took my money in exchange for coverage on a year old used vehicle ( % 10.00) When it came time for them to come through with the repairs they made excuses ( % 0.00) They said the claim was denied because the bad part they previously said was covered, was a "preexisting condition" ( % -43.33) Even though, I started witnessing the problem when I made the claim ( % 0.00) Let me break this down for you ( % -15.56) When you decide to cover a 'used' vehicle everything is "preexisting" ( % 0.00) That's the difference between "used" and "new" ( % 13.64) Why would I need coverage for a car that can never malfunction? This is the point of your existence ( % 0.00) ZERO coverage and Zero claim payments were paid out leaving me with a very large bill ( % 27.86) I will never recommend your company to anyone ( % 0.00) CarShield is bait and switch/fraud/malpractice/unethical people ( % 0.00) I only wish I had read all the reviews on BBB ( % 0.00) This website is paid by CarShield and they hide all of the negative reviews ( % -30.00) I had to search for the non-fake reviews and boy are there a lot of people who got screwed by CarShield ( % 0.00) I just hope they don't censor this review ( % 0.00) Run away from this company ( % 0.00) All these people are telling you ( % 0.00) Believe them ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , I appreciated your commercial on TV and was motivated to obtained your services ( % 19.17) I bought used cars which required warranty protection but unfortunately they turned out bad and had to return them to dealer ( % -60.00) Your salespeople were honest and refunded by deposit and advanced month paid ( % 50.00) This is a true professional company you can count on ( % 22.50) Thank you for excellent customer service!!! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , The lady was very nice ( % 57.75) She answered all my questions accurately to the for of her knowledge and very fast ( % 33.00) Thank you ( % 0.00) I appreciate her for assisting me as much as she could and she was on the computer and was able to look me up real fast and I liked that I encourage all people who work for company to be more like this lady that was on the phone with me ( % 42.00) Thank you soooo much ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , Associate answered my question about whether or not there was a claim made on my vehicle ( % 37.50) Mechanic was supposed to call to let CarShield know that my vehicle is in their shop and needs work to be restored to road ready ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , I called to get a quote for my truck ( % 37.50) Spoke to a sales representative and he told me I need the gold plan ( % 0.00) He didn't offer me any other plan are tell me about them ( % -12.50) He started out with a plan for $ ( % 0.00) but it then went down to $ ( % -15.56) ( % 0.00) He really didn't care about any information on my vehicle ( % 20.00) Just my debit cards and how I was gonna pay ( % 0.00) So I just told him, "No thank you," that money is all that you care about ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , Was happy with the price I was quoted and the benefits that came with it, will for sure call when I get a new car ( % 45.28) saw your ad on TV and the customers that gave their opinion of Car Shield services I was very pleased ( % 65.00) It is reassuring to know that if I have car trouble the price is only a $ ( % -10.00) deductible ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , It was very easy to file the claim on the phone for the needed repairs to made on my car ( % 46.92) The value of the service is awesome ( % 100.00) I'm very satisfied with the quick handling of my claim, and the reasonableness of cost of the deductible ( % 49.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , Janine was very friendly and helpful, a pleasure to do business with ( % 43.13) Don’t know what else to say ( % 0.00) She answered all my questions and even called back to make sure that I had your phone number which I did because she had given it to me ( % 25.00) Pay her good because she is an asset to your business ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , Great guy Darius very friendly just even though he tried to send my contract through email I never was able to get it ( % 54.06) He will send it to me by post service ( % 0.00) Nothing more to say ( % 50.00) Just had a great time over the phone trying to get everything done ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , After I purchased the warranty I had an issue months into the warranty ( % 37.50) My Lincoln with just miles had seat belt light problems ( % 40.00) They claimed the harness wore into and didn't break ( % 0.00) They didn't pay anything on the bill ( % 0.00) The claim was denied ( % 0.00) In the warranty description it said in big black letters, the seat motor and harness was covered ( % -8.33) They made all kinds of excuses not to pay ( % 0.00) I believe they are complete scammers and frauds ( % 10.00) I would never recommend this Co ( % 0.00) To anyone ( % 0.00) In the past I have been with other Co's and they were the same ( % -12.50) One was on my motor home at $ ( % 0.00) And the same thing was the case ( % 0.00) The turbocharger failed and of course they claimed it wasn't covered at $ ( % -50.00) I don't think any of this type of Co ( % 0.00) is honest ( % 60.00) SAVE YOUR MONEY ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , You honestly can’t beat the coverage that is offered! Also for the price!? It was so good I left my other warranty company for this service! They are also always up to going over things just to make sure you know you’re making the right choice ( % 37.74) No hidden company lingo! ( % 10.42)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , After many months of diligently paying this company, when my car broke down, they "naturally" denied the legit claim that was % covered by the contract ( % 20.49) The shop owner where I had my car testified he's been working with this company for long time and they will do everything in their power to deny any and all claims ( % -5.00) I called times, and times while waiting for a supervisor someone hung up on me ( % 0.00) Sent an email asking to reach back (I'm still waiting for a reply) ( % 0.00) Time lost, money lost! Don't fall for it! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , It took a month and a half for my repairs to be approved and I paid over a thousand dollars in rental expense ( % 10.42) There has to be a better way for quicker repair approvals and rental reimbursement, in addition to full rental expenses coverage ( % 42.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , Thank you for being there for me answering cure my truck ( % 37.50) I really appreciate all that you have done for me and be there for me ( % 20.00) This really means a lot to me ( % 20.00) The truck is all I have, seen you guys taking care of the things that need to be done on it ( % 0.00) I really appreciate it and thank you to all that you have done for me ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , Out ( % 37.50) A lot and have very good customer service ( % 91.00) Thank you and from the very beginning they have done nothing but help out a lot ( % 20.00) I am glad my car is in good hands and I know when I have it worked on it will be paid ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , I heard the advertisement for CarShield on the radio and we didn’t have any issues when I purchased the warranty ( % 37.50) I had a camshaft that went out on my car and I put the claim in ( % 0.00) I went to the dealership and then, they ended up calling the number that’s on there ( % 0.00) The rep worked with the mechanic to get things processed ( % 0.00) The quality of CarShield’s service was good but the cost was expensive ( % 10.00) I would've spent the money either giving it to CarShield or giving it to the dealership when my camshaft went out ( % -10.00) The money was about the same ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , I contacted CarShield protection for our K mile C Corvette we've owned for years which is in excellent condition and was purchased from a friend ( % 68.75) I received the same "well-prepared professional sales pitch" other reviewers have reported ( % -0.83) The first cost quoted was $/mo ( % 25.00) and after I stated that was too pricey the cost quote was incrementally reduced to finally $/mo ( % 0.00) Prior to authorizing coverage I requested the contract to be emailed to me so I could read it, and instead they emailed me several paragraphs describing how good the CarShield protection ( % 23.33) ( % 0.00) ( % 0.00) ( % 0.00) no contract was provided ( % 0.00) The representative also said that I could purchase the coverage by giving them my credit card information, and if I decided that I wanted to drop it I could get a full refund within the day free trial period ( % 37.50) For me, that was a red flag ( % 0.00) Cancelling a service can take many conversations with representatives, on extended hold, etc ( % 50.00) Their -star customer reviews only describe how nice the sales representative was and how they now feel happy that now have extended repair coverage ( % 46.67) (Wait until they file a claim and discover that they have paid a lot of money, and their claim will be denied) ( % 0.00) To obtain creditable feedback please first read the -star ratings before you decide whether commit monthly payments for something you most likely never benefit from ( % 25.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , Best investment we’ve made ( % 68.75) Low wait time ( % 0.00) Super helpful and nice on phone ( % 46.67) Very affordable coverage ( % 20.00) Low deductible ( % 0.00) Covers most everything except general wear and tear ( % 27.50) I’d recommend this service to anyone ( % 0.00) Thank you so much ( % 20.00) We love you CarShield ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , I received excellent customer service from the moment I was called ( % 68.75) I am so thankful to have a plan to cover my Escape ( % 0.00) It is affordable and will give me peace of mind ( % 0.00) I commute over miles a day and plan on keeping my vehicle for a long time, so I definitely need this plan ( % -2.50) Thank you, CarShield!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , Thank you for your services ( % 37.50) I look forward to having y'all back ( % 0.00) You had great customer service and it was a pleasure speaking with you today ( % 80.00) Thank you for your support and I would highly recommend yall to all my friends ( % 16.00) Thank you ( % 0.00) Mrs ( % 0.00) ** ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , Have not used CarShield as of yet, but I am sure that the coverage will benefit me when I do need to use them ( % 43.75) The coverage that was given to me was satisfactory to me in case anything went wrong with my vehicle ( % -50.00) But as of this date I have not had to use CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , First, you have to wait a month before coverage starts ( % 31.25) Which is OK ( % 50.00) I just had my car repaired for about , dollars ( % 0.00) I had problems with my A/C system which is in the warranty but CarShield refused to pay anything ( % 0.00) I had problems with my coolant system which is under warranty and CarShield refused to pay anything ( % 0.00) So what good is CarShield? Completely Worthless ( % -5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , They promised me the highest level of coverage but they downgraded me without even telling me ( % 37.50) When it came time for a repair they did not cover all the parts ( % 0.00) And even the stuff that they did cover it didn't cover fully ( % 0.00) Don't believe them when they say you can use your own mechanic ( % 60.00) Not all mechanics actually covers even if they are certified like they say that they will cover ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , Different auto warranty providers were not true to their word so I got CarShield, and I’ve been happy with it ( % 25.00) They cover more of the vehicle than Nissan's ( % 50.00) The first person I spoke with was Steve ( % 25.00) He explained the policy, what the warranty covered, the cost, etc ( % 0.00) to me ( % 0.00) It was the first time I had to use it for the car and I was so pleased ( % 37.50) When I reinstated my service with them ‘cause my contract had run out, they gave me a date of when my contract would be in effect ( % 0.00) I mulled it over then I thought I wanted a different date ( % 0.00) I called them back and told them I wanted another date, and it was fine ( % 20.83) I picked my own date for my payment ( % 60.00) When I had the engine and suspension fixed, I took it to the dealer ( % 10.00) They told me what I needed and I told them I have an extended warranty on the car ( % 0.00) I gave them my contract, they called CarShield, and that was it ( % 0.00) The only thing out of my pocket was $ ( % 0.00) It was a Friday and I got a loaner car ( % 0.00) Sometime that next week, early in the week, I got my car back ( % 3.33) I’ve recommend CarShield to everybody that I know because of the rapport and service that I received from them ( % 0.00) The quality of their service is excellent ( % 100.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , I called today to inquire about proof of coverage and benefits ( % 37.50) The young Lady was friendly and told me it will be mailed ASAP ( % 23.75) My cars are both like new with less than , miles on them and I am glad to know I have some basic warranty on certain car parts ( % 13.68) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , He helped a lot ( % 37.50) Tried his best with different options ( % 50.00) It's just not reliable to me, appreciate all the help, it was very helpful ( % 20.00) I will refer another friend to CarShield or maybe even come back myself ( % 0.00) Just not right now ( % -14.29) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , I been with CarShield for almost years ( % 37.50) Never a problem ( % 0.00) Vehicle has top sevice repairs paid on time and rental and towing ( % 50.00) Very good service ( % 91.00) The best in the world ( % 100.00) My plan cost me almost $, for five years or thousand mile whichever come first ( % 25.00) Carshield has spent at least $, or more in repairs ( % 3.33) What a blessing ( % 0.00) Thank God for this plan ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , I filed a claim for my car and the customer was excellent, very helpful and did not give me a hard time whatsoever ( % 32.08) So I will recommend CarShield to all my friends and family and just keep up the good customer service ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , After checking about nine different extended warranty companies, CarShield offered the best coverage ( % 45.83) Their reps were very thorough and very patient with explaining to me the coverage amount and everything that was covered ( % 20.00) They were very patient, and I know I asked a lot questions ( % 20.00) I had repairs done on my car, and the mechanic worked with CarShield ( % 0.00) They were able to handle everything themselves ( % 50.00) I really like CarShield’s service ( % 20.00) It’s really easy ( % 43.33) They handle everything, so it’s like a one-stop shop ( % 0.00) They answer all my questions ( % 0.00) They get all my work done on my car without me having to be hassled and had to keep calling back and forth ( % 0.00) CarShield should continue the good work ( % 70.00) I’m glad I selected them ( % 50.00) They've made me feel really secure ( % 40.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , I would run as far and as fast away from this deceitful company as possible ( % 16.88) After reading my review you may agree with the companies overall determination on my claim, but that does not negate the fact that the customer service is horrible ( % -50.00) They did to me the exact same things that they have done to other customers who have filed complaints, only to have CarShield deny these actions ( % 3.13) They have also unnecessarily cost me a large sum of money that I shouldn’t have had to pay when it came to fixing my truck ( % -9.29) In October I purchased a Chevy Silverado Black Widow Edition truck from Mike Freeman Chevrolet in Fayette, Al ( % -16.67) From what I have been told by the dealership the original owner bought the truck new from them and had it special ordered because of the color ( % 28.95) He later traded it back in on a newer one ( % 0.00) During my dispute with CarShield there was some misunderstanding on my part that I now have clarity on, but will discuss later on during this review ( % 0.00) Due to the amount of miles on the truck I decided to purchase an extended warranty through CarShield ( % -12.50) I had heard it advertised on a local radio station that I listen to and in which of my favorite radio personalities have them as a sponsor ( % 25.00) I called a few weeks following the purchase of the truck and was able to negotiate the rate down to $ a month ( % 3.61) The individual I spoke with told me it was bumper to bumper ( % 0.00) I authorized the payment and the monthly withdrawal every month on my credit card ( % 0.00) I got the contract and stuck it in my glove compartment ( % 0.00) I was irresponsible and did not look over it, which falls back on me ( % 0.00) Fast forward to Monday April ( % 20.00) I take my truck in to my local Chevy dealership (Carl Cannon in Jasper, Al) ( % 0.00) The engine is making a noise and the AC has stopped blowing cold ( % -60.00) I provided the service rep (Logan) the warranty info and specifically told him not to do any repairs till he got the approval from CarShield ( % 0.00) He called back later that afternoon and spoke to my husband ( % 0.00) I needed a new compressor and I had a lifter drop in the engine ( % 13.64) The warranty was supposed to cover it and the work should be done by Friday April ( % 0.00) I was extremely impressed and was getting ready to be the biggest spokesperson for this company ( % 60.00) The key word being “was” ( % 0.00) Friday April rolls around and we check with the dealership ( % 0.00) My truck isn’t ready and it's not been approved by CarShield ( % 20.00) Fast forward to the following week ( % 10.00) We check back in on Wednesday April and is told by Logan at Carl Cannon that we need to call Car Shield ( % 0.00) He had attempted to call numerous times, was being placed on hold for long periods of time over the course of several days, and that the contract was ultimately in my name ( % -1.25) I called and the original lady I spoke to told me that she couldn’t see any info on her screen about it ( % 37.50) She asked if I wanted to check back the following day or if I wanted to speak to a customer representative ( % 0.00) I choose to speak to the customer representative named Bob and was finally told that an inspector came out on Friday April ( % 0.00) He confirmed scoring on my engine and they were having to wait on his report ( % 40.00) The case was under review with customer relations ( % 0.00) There is a clause in the contract for vehicles that have modifications, lifts or oversized tires ( % 0.00) Bob discussed how he could put me in another contract that more adequately covered my truck if this claim was denied ( % 41.67) I commented why would I want to give this company more money for them to deny another future claim ( % 25.00) I also encouraged Bob to find a more honest company to work for in order to support his family ( % 55.00) I called CarShield back early on the morning of Friday April ( % 5.00) The claim had already been sent back twice to customer relations and a determination had still not been made ( % 0.00) I tried to explain to the rep that I spoke to that the truck was purchased new in this condition and that it came from the manufacture this way ( % 13.64) He attempted to conference call my service rep Logan at Carl Cannon but was unable to reach him ( % -50.00) My claim at that point had not been denied ( % 0.00) He also told me that if I could get a Vehicle Build Sheet that this would help my case ( % 0.00) Very shortly thereafter I got a phone call from Logan ( % 0.00) He had just gotten off the phone with CarShield and they denied my claim ( % 0.00) He also mentioned how he had received a phone call during the time that he was speaking to them, from someone else at CarShield (which I’m assuming was the conference call I was on) ( % 0.00) Why would they tell me that my claim had not been determined but at the same time tell Logan that it was denied? On / I received an email stating that my contract was cancelled due to MY REQUEST ( % -6.25) On April I received a voice message saying that the coverage was cancelled and that $ was being refunded to my card ( % 0.00) Someone from CarShield would later call back and I would get to speak to them directly ( % 3.33) This was the first time during this entire process that CarShield had called me ( % 12.50) They reiterated that they were cancelling my policy due to the “modifications, lift, and oversized tires” that was on my truck ( % -12.50) When they said they were refunding my $ I asked if they were refunding the rest of my premiums that I had paid ( % 0.00) If they’re saying that the policy doesn’t cover my vehicle to the point that they deny a claim and then cancel it, then why would they not refund the rest of my money ( % 0.00) She told me no, and that I had lied when asked while taking out the policy if the truck was on the lift ( % 0.00) I was never asked that ( % 0.00) I was so furious that I admit that I hung up on her ( % 0.00) So here is where I am at ( % 0.00) Does my truck have a inch lift and larger tires? Yes ( % 0.00) Was I asked this when I purchased the policy? No ( % 0.00) Did I know what was in the policy other than it was bumper to bumper, when I gave them authorization to bill my credit card, thus unknowingly agreeing to terms and conditions in a contract that I had not yet seen? Yes ( % -12.50) Did I read the contract thoroughly when it arrived in the mail? No ( % 0.00) Was the truck purchased brand new by the original owner in this condition and warranted by General Motors? Yes ( % 18.71) I have spoken to Michael Hixon at SCA Performance in Trussville, Al in order to gain some clarity on the process ( % 0.00) The following is how he described it to me ( % 0.00) SCA is an approved upfitter for General Motors ( % 5.00) They get the chassis from the manufacture and then build the conversion kit ( % 0.00) Once completed the dealership purchases the vehicle from SCA and sells brand new to their customers ( % 13.64) SCA is required by the manufacture to match the original warranty, which is years or , miles ( % 37.50) Again, this truck was special ordered and came off the dealership lot brand new ( % 24.68) CarShield, which isn’t really CarShield, it’s Auto Shield, says that the process submitting a claim is quick and easy ( % 32.22) This is false ( % -40.00) It took almost weeks of me and Logan calling and being put on hold for long periods of time, and the only time I heard from them was when they cancelled my policy ( % -2.50) They say you can use whatever mechanic you choose ( % 0.00) Which is probably true, but think about this ( % 35.00) You will need to go to a dealership that has multiple service reps who have the time to stay on hold for long periods of time ( % -2.50) Smaller shops will not have the manpower to be able to do that ( % 25.00) The flip side is that larger dealerships charge more per hour than other shops ( % 12.50) So if your claims gets denied, then you’re looking at a large amount being charged ( % 21.43) While we are on this topic let’s talk about my engine ( % 0.00) The quote from the dealership was $ ( % 0.00) ( % 0.00) I had thought about trying to take it somewhere else after CarShield denied the claim in an attempt to see if I could get the work done any cheaper ( % 0.00) That was till I was told that I would still owe Carl Cannon around $ ( % 0.00) See CarShield required that the engine be broke down even though the dealership knew what was wrong with it and has since told me that it didn’t need to be ( % -32.78) So regardless I was going to have to pay the $ an hour rate x hours for the engine to be broke down due to CarShield requiring it ( % -14.03) After all the hassle I left it there and had Carl Cannon do the work ( % 0.00) I have since spoken to a lawyer ( % 0.00) This companies practices are deceitful and something needs to be done about it ( % 0.00) The kicker is that there is an arbitration agreement in the contract ( % 0.00) So even if I wanted to take legal action against them, I would have to go to Colorado to do so which doesn’t make financial sense ( % 10.00) So my plans are filing this complaint, sending a complaint to the radio personalities in hopes that they may drop them, sending this to my local news stations so that they may do a story and save other individuals from using this company, and telling any person that will listen to stay away from these crooks ( % -18.13) If you don’t believe me I encourage you to look at other reviews and see the similarities with my story and theirs ( % -12.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , Dominic was not only professional and experience but he had great customer service ( % 31.87) Because of the experience I had, I will refer my family and friends to CarShield ( % 0.00) Not only was the package affordable, but it was less costly than what the dealership provided ( % -8.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , I had an appointment with an insurance representative which is about minutes from my home ( % 37.50) I was driving back and all of a sudden, right as I got into this construction zone, I heard this loud thud ( % 9.64) I immediately pulled into a vacant parking lot and that's where my car stopped ( % 0.00) It wouldn't go any further ( % 0.00) I've noticed that when I put it in gear, it was rolling backwards so I knew it was a transmission ( % 0.00) The people at the shop filed the claim for me ( % 0.00) They called CarShield and found out exactly what was covered ( % 25.00) While I was in there with the transmission, I happen to tell the guy about the problem I was having with my windows and door locks ( % 0.00) He looked at my contract and saw that that too was covered ( % 0.00) I only paid $ deductible ( % 0.00) What I did not really agree with was the car rental because where I rented the car, when they first sent the transmission, they sent the transmission and then they had to send something else, which caused me to have to keep that car for a longer period of time ( % 7.50) I feel that they should have covered the entire car rental because the holdup was because of them and not because of me ( % 0.00) But I've always had a good experience with CarShield ( % 70.00) They’ve answered my questions or they've connected me with the person that could answer my questions ( % 0.00) Someone always got back to me in a timely fashion ( % 0.00) I have referred them to several of my friends and family already ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , Updating credit card number ( % 37.50) I was very pleased with Angela's help today ( % 65.00) She was professional, patient, knowledgeable, friendly, and fast ( % 22.50) This is the best experience I have had in years when calling for help to any of my providers ( % 100.00) Angela - You made me believe in Customer Service again!! Thank you!Angel Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , Just inquiring about what was not covered, like exhaust ( % 37.50) But am pleased that the most important things are covered!!! I have recommended my son and he will too be get your service ( % 59.38) Just having your service, gives me a good peace at mind!!! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , At first I did not want to purchase the policy because I thought it was a scam ( % 31.25) Trying to get me to get into something that I can't get out of ( % 0.00) So I tried to cancel several times and they were very polite, even honesty about why I should keep this policy ( % 10.00) Then I explained it to my Mom and she said just keep it ( % 0.00) So I feel at easy and happy that I will never have to let my vehicle stay broke down ( % 35.93) Thank you CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , Up to the client ( % 37.50) Got your own choice to pay the payments ( % 60.00) CarShield do not has to got the payments thru the credit card ( % 0.00) We will sending the check instead ( % 0.00) Just making sure the check get there before the due date ( % 18.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , Pushy salesman ( % 37.50) He would not let me ask a question and kept talking on and on ( % 0.00) He seemed to be focused in closing the sale and not interested in my concerns ( % -12.50) I'll check around for the competition, I might be back ( % 0.00) Idk ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , Customer service was great ( % 58.75) I will tell all my friends and family about this company ( % 0.00) I had no problem at all ( % 0.00) The service was very fast ( % 26.00) I didn't have to wait on hold or anything ( % 0.00) I love this company ( % 50.00) Glad to be a part of it ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , Work in progress ( % 37.50) Checking on my transactions ( % 0.00) Will refer to other ( % -12.50) I want my account to be resolved and put all payments on the nd of each month ( % 0.00) Please let me know when all is corrected ( % 0.00) Thanks and God Bless All,Delores Read full review ( % 27.50)
consumeraffairs
POSITIVE 🙂
2019/6
Resolution response: June , Would highly recommend car shield ( % 16.00) Original review: May , Casey was a pleasure to talk with on the phone today ( % 37.50) He was very knowledgeable of the services offered and answered my questions thoroughly ( % 20.00) Casey ensured I fully understand my policy completely before ending our call ( % 10.00) He was very friendly and seemed to really believe in the services he was selling ( % 34.38) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , Cancellation of policy short term ( % 18.75) Best customer service ever ( % 100.00) Very understanding and compassionate ( % 20.00) Listened and laughed at my story with me ( % 70.00) You all gave me hope and faith to continue my Journey with my story ( % 0.00) God bless ( % 0.00) I pray to get my vehicle re-instated by the end of July ( % 0.00) So I don't have to worry about any problems ( % 0.00) My last Jeep before heaven Amen ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , Calling for payment information only ( % 18.75) I received fast and courteous service ( % 40.00) Changed payment information in a heartbeat ( % 0.00) Great representative ( % 80.00) Reggie ( % 0.00) I haven't had any issues to have to use the plan as yet but, it's nice to know it's in place when my -year coverage at BMW finishes the end of August ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , Everyone that I spoke to on CarShield was very nice, sold me a good plan (diamond) ( % 61.83) I hope your service is as good as you say ( % 70.00) Also hope your business stays alive and doesn't go down the tubes, like others that sold repair services ( % -2.78) Thank you for being understanding about my needs ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , Very fast and truthful company ( % 37.83) Each customer service agent took genuine concern with my issue and searched for a solution ( % 40.00) They found me an answer to my problem ( % 0.00) They couldn't cover my repair but they found a solution that saved me plenty of money ( % 0.00) Thank you AUTOSHIELD/CARSHIELD ( % 0.00) I WILL RECOMMEND YOU TO EVERYONE ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , Called to see if my rear window sunshade was covered under my policy ( % 37.50) It is stuck in the up position and will not go down ( % -15.56) It seems the motor is not working, you would think since it has a motor like the power windows and doors it would be covered ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , I purchased this warranty and the first claim was denied ( % 31.25) This company is a scam ( % 0.00) Look them up on BBB, they have a “f” rating and are not accredited through BBB ( % 0.00) Do not waste your money with this company ( % 10.00) Buyers beware ( % 0.00) This company is a scam ( % 0.00) ( % 0.00) ( % 0.00) They do not stand behind what they claim ( % -40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , I did a little bit of research and CarShield has gotten two notches above everybody with the review and comments from other customers ( % 1.56) Filing a claim wasn't super easy because I have to call CarShield and I also have to coordinate with the service manager from Acura, but it was not hard either ( % 30.42) I spoke to a CarShield representative three to four times, and I had a good experience in terms of coordinating with potential repair ( % 35.00) She coordinated straight to the service representative and everything went well ( % 20.00) The conversation was very short and very concise ( % 6.50) She was pretty much knowledgeable with what was going on ( % 22.50) She knew what she was saying and doing ( % 0.00) She pretty much asked questions that were necessary to make this claim the quickest ( % 15.00) There was a little delay because of the parts ( % -18.75) But other than that, it went well ( % -12.50) It took less than a couple of weeks, and I got my car fixed ( % -3.33) It made my car more safe and reliable and you can't beat that rather than buying a brand-new car ( % 50.00) I am very much satisfied with CarShield ( % 50.00) I'm looking forward to drive and utilize our car for a longer time while I'm with CarShield and get the benefit of it for the longest time ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , I always have a very good experience when talking with a member of the CarShield company ( % 64.25) And I am happy that I sign with the company ( % 80.00) They are very professional ( % 13.00) That means a lot in the business world of today ( % 0.00) PS Thanks CarShield ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , Person I spoke with was very friendly and helpful and gave me the information I requested ( % 43.13) I did not need to answer a lot of questions to verify who I was, asked a couple of questions and was able to learn quickly what I wanted to know, my balance on my statement ( % 41.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , She helped me get the services I was dying to have???? She was super professional at what she does, I will give you a call tomorrow in the morning to let you know everything went well ( % 26.94) I will be able to write more after my car gets started back up and I’m on the road back to work ( % 25.00) Thanks again ( % 20.00) #CARSHIELD ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , The warranty from CarShield is fine ( % 39.58) I was gonna pick another company but CarShield worked with me and that was great ( % 80.00) They were awesome ( % 100.00) They were very professional and very helpful ( % 16.50) I am very confident having CarShield ( % 65.00) I feel good about it ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , They were courteous and efficient ( % 48.75) I was very happy with my service ( % 100.00) I will recommend them to everyone for there service ( % 0.00) I would not have been able to afford to get my car fixed if not for CarShield ( % 30.00) If you have a car and the warranty is expired, I highly recommend you get a policy with CarShield ( % 16.00) Everyone is going to have their car break down at some point and if you are like most of us you won't be able to afford to pay for a big car bill ( % 21.11) Let's face it ( % 0.00) We all need our cars to get around for everyday life ( % -20.00) Thank you CarShield for taking care of my car and getting me back on the road ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , Signup was so easy ( % 40.42) The gentleman on the phone was so nice and caring ( % 60.00) All he did was ask me a few questions and I was on my way ( % -20.00) It's so easy ( % 43.33) He was even able to give me a discount on my first month payment which I know my wife will enjoy so THANK YOU SO MUCH ( % 33.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , Got a letter saying my account was no longer active ( % 12.08) Apparently my old account is the one that is no longer active ( % -1.67) When I signed up recently, a new different account was established ( % 6.82) No problem ( % 0.00) Just wanted to verify everything was ok ( % 50.00) Your representative was very nice and apologized for the mix-up ( % 78.00) There is no problem ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , The agent was very helpful and courteous ( % 39.17) Helped me with the purpose of the phone ☎️ call ( % 0.00) I did not wait long at all ( % -5.00) The agent had all of my information ℹ️ right on time and was able to tell me all the information on my account ( % 39.29) Very good customer service ( % 91.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , Called regarding a letter we received regarding a rate increase ( % 37.50) Found out that our rate stays the same since we just signed up and our contract states what our rate is for I believe the first year ( % 12.50) Was very glad to hear this news! ( % 81.25)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , I do not understand a lot about cars ( % 37.50) But the gentleman was very good at letting me know everything that was included ( % 91.00) How much the monthly payment will be and the cost ( % 20.00) If anything needs to be fixed I only have to give the first ( % 11.67) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , She was patient and helped me out a lot ( % 37.50) She covered my car and gave me a peace of mind about anything that would happen to my car ( % 0.00) She reassured me and even helped with the cost ( % 0.00) She did an amazing job ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , We sold the vehicle which had the extended warranty policy ( % 37.50) I called to cancel the policy and found the process too pretty easy and straightforward ( % 35.28) The customer service rep took the time to answer my questions, was very helpful in explaining the process, and sent a follow-up email that also detailed the cancellation procedure ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , I had a great experience with my CarShield representative ( % 58.75) She was polite, professional and very knowledgeable concerning the things covered on my contract ( % 15.00) She answered all my questions, she made me believe that she was concerned about my problem and was willing to go that extra mile to help me find a solution ( % 12.50) Great Job ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , I liked CarShield's coverage and when I initially purchased it, I had a fantastic experience with the reps ( % 34.38) I called them when I was gonna use the warranty and the rep told me what to do ( % 0.00) She told me to drop the car off at the dealer and they would take care of everything ( % 0.00) I've used the warranty twice and in both times, all I did was drop it off and give the dealer the paperwork, and I was done ( % 0.00) The first time I used the warranty, CarShield took care of it right away ( % 26.79) I dropped the car off, then the dealer gave me a car back with a dead battery ( % -10.00) I turned it back in, dropped it off, the fused had blown and they fixed it ( % 5.00) If it wasn’t for CarShield, I would be paying around $ instead of $ ( % 0.00) So, it worked out ( % 0.00) CarShield gives me peace of mind ( % 0.00) It is worth investing in ( % 30.00) ( % 0.00)
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POSITIVE 🙂
2019/5
Original review: May , Dick Butkus was the spokesperson for CarShield one time and I knew he was about his work ( % 37.50) If he would put his name behind something, it must be good ( % 15.00) I thought the best thing I could do was try so I went with CarShield ( % 100.00) All I had to do was call them, explain to them the situation that I was going through with my car, they took it from there ( % 0.00) Their reps made sure I understood ( % 50.00) However, they haven't sent my paperwork out for me to know what is covered by them ( % 0.00) Still, it doesn't bother me because anytime I call CarShield, they're right there and on time every time ( % 28.57) I started a claim with them in December ( % 0.00) That time, before I left from Maryland, Fort Washington, I went to a Mazda dealer and had my car serviced so I could take the road trip ( % 0.00) They told me my car was fine to take the trip and that everything was in order ( % 41.67) By the time I got down to Virginia Beach though, my car had gone out and it was smoking ( % -15.56) I had to call because I was scared to drive it since it started making this noise ( % 0.00) So, I called State Farm and had them to tow my car towards the dealer ( % 0.00) When I got there and I gave them my insurance information, they contacted CarShield ( % 0.00) CarShield told them they were gonna send an inspector out ( % 0.00) In a few days, an inspector was out there and the dealership said that they were going to do what they gotta do ( % -20.00) CarShield was on the money to pay the people when my car was finished ( % 0.00) I will refer them to anyone and stand behind them % Read full review ( % -2.50)
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POSITIVE 🙂
2019/5
Original review: May , CarShield had pretty good reviews on the commercials from what I read online, so I had to try them out ( % 44.17) Before going to CarShield, I called the dealership since the original warranty was through them ( % 37.50) But their price was so much higher than CarShield ( % 25.00) I would take my car to the dealership to get service, and they always call CarShield for me ( % 0.00) I had to use them a couple of times, and the dealership never had an issue with them ( % 0.00) When I've had to take my car for brakes, they covered it ( % 0.00) They do what they said they were gonna do ( % 0.00) I'm satisfied with CarShield ( % 50.00) It's a good service and I've always recommended them ( % 70.00) ( % 0.00)
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POSITIVE 🙂
2019/5
Original review: May , My credit card number was used by an unauthorized person resulting in a new card to be issued ( % 25.57) Two ladies were very helpful in getting my account paid using my new card ( % 16.82) I approved a discounted payoff to pay the balance of the contract as of // ( % 0.00) It is my understanding the policy is enforce until year ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2019/5
Original review: May , My first claim and it couldn’t have been easier ( % 31.25) Once my shop ( % 0.00) Contacted Car Shield, an adjuster went out the next day and accessed the repairs ( % 0.00) I was very satisfied with the car shield customer service and I would highly recommend car shield to family and friends ( % 40.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , My father had an account with CarShield and he vouched for them ( % 37.50) It has been good so far and I haven't had problems ( % 40.00) They answered all my questions, and everything was good ( % 70.00) I asked how much they would cover and I felt good with their answer ( % 45.00) I felt that I was making a good decision ( % 70.00) So far, I've only filed one claim and it went fine ( % 17.22) CarShield was quick with it ( % 33.33) There was no hassle ( % 0.00) I’ve heard stories in the past how companies try to get over, but I didn’t feel that with CarShield ( % -25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , I contacted CarShield to make a change and they were "Par excellent as usual!" I will be a repeat customer in the future when the need arises ( % 26.56) ( % 0.00) They always gave me their best service and earned my trust ( % 100.00) Go CarShield! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , All went great, answered all I needed to know about the coverage of what was in the plan!!! Easy to talk with ( % 60.28) Also covered all my options for my truck ( % 0.00) ( % 0.00) ( % 0.00) So as far as I can tell, Jeannie did a great job on this call ( % 45.00) ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2019/5
Original review: May , The experience was very pleasant and detailed ( % 57.61) As a matter of fact, I had committed to CarShield before I realized that I had done so ( % 0.00) Now, I must look into communicating with PayLink to request the return of my funds ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , Yes your represent it is completely knowledgeable and is very helpful courtesy ( % 22.50) She did not try to rush me through anything and give me other facts that I didn't know about ( % -12.50) Thank you ( % 0.00) We spent about minutes minutes on the phone, explain different details of the contract and she surprised me ( % 0.00) Was very knowledgeable of of a automotive workings ( % 20.00) I'm a retired professional diesel mechanic and she really impressed me of her knowledge of the workings of vehicles ( % 55.00) Again if I could put a feather in your hat I sure would ( % 50.00) If I was her boss I give her a raise ( % 0.00) Looking forward to a real service from a very professional sounding company ( % 16.50) She also explained to me about warranty on parts who you got some of them from ( % 0.00) Stuff like this surprise me ( % 0.00) To me very knowledgeable ( % 20.00) Peace out ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , I saw the ads on television for Carshield and thought it was a good idea considering I spent over $, ( % 32.50) last year on repairs for vehicles I own ( % 30.00) I called Carshield to enquire about coverage and pricing ( % 0.00) The Representative was rude and pushy trying every day he could to get my credit card number ( % -30.00) After an hour with him on the phone I requested a copy of the contract to read because quite frankly it sounded too good to be true ( % 52.50) Well they did not send the info as promised but a different representative did call me back the next day, gave the same presentation but did send me the contracts to read ( % 0.00) Again this person was relentless in trying to get my credit card number ( % 0.00) After another hour wasted on the phone I informed this rep the same thing I told the st rep which was that I wanted to read the contract and discuss it with my wife before committing ( % -10.00) He continued to push for the card number and I finally told him that I was getting aggravated with his persistence and to call me back tomorrow after I speak to my wife and we read the contract ( % 0.00) After we ended the call not minutes later another representative called me back to start the presentation all over again ( % 0.00) I found this very aggravating and told the third representative that I already made the purchase ( % 10.00) So I read the contracts they sent and it was full of exclusions which contradicted most everything the sales representative told me over the phone ( % 42.50) I then checked the BBB reviews and recommendations for this company and was pretty surprised how many complaints they received ( % 28.33) I have decided not to go with Carshield based on my research and experience with them, if you're considering this company I would suggest that you do your own research and be cautious giving out your credit card number ( % 60.00) Personally I don't trust them and will not do business with them ( % 0.00) Read full review ( % 35.00)
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POSITIVE 🙂
2019/5
Original review: May , The reason I had to cancel at this time was due to financial hardship ( % 8.33) The way the company handled my situation was outstanding and truthful ( % 50.00) When I am able to get back on my feet I will definitely call to reinstate ( % 16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , They explain everything that it would cover ( % 37.50) The women that I talk to was really good at what she was doing ( % 70.00) I call backs today and gave them the miles on the VW Beetle ( % 0.00) I got the CarShield's number from the TV ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , I spoke to two persons ( % 37.50) One verified my information and another took care of what I called about, to update my payment method since I had a recent change ( % 0.00) Both were courteous and able to answer my questions quite quickly ( % 47.78) They were a pleasure to speak to ( % 0.00) Pauline ** ( % 0.00)
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POSITIVE 🙂
2019/5
Original review: May , I heard Mike Ditka advertising CarShield on the radio and then I heard good things about them from one of my associates that has warranty with them ( % 53.75) He said he had a good experience, so I gave them a try ( % 70.00) I've used them once and that was a success ( % 30.00) The two automatic side mirrors wouldn’t go in ( % 0.00) They stopped working so I put a claim in and CarShield got them replaced for me ( % 0.00) Their customer service was really good ( % 70.00) Everything on my end went fine ( % 41.67) But it took some time to resolve the claim because Shaub-Ellison had to contact CarShield a couple of times ( % 0.00) It also took an extra phone call on my end to eliminate the confusion, and then my mechanic had a little bit more of a problem making contact with CarShield ( % 10.42) ( % 0.00)
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POSITIVE 🙂
2019/5
Original review: May , I called two weeks ago and asked to move my payment date from the th to rd ( % 37.50) I also spoke to them about trading my Hyundai for a new car so I wanted to end that policy ( % 13.64) They were good at discontinuing my Hyundai and credited back last months payment on my Town & Country ( % 23.33) I haven't had to use the warranty yet, I hope they take care of me! ( % 0.00)
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POSITIVE 🙂
2019/5
Original review: May , CarShield's rep sounded pretty good ( % 44.17) He had to know what he was talking about for me to get their warranty and I did ( % 0.00) I've had one claim thus far and though it was not a long process, I wish I would have known I could have gotten a rental car ( % 6.25) During the repair, one part wasn't the correct one so they had to send out to get the right one ( % 28.57) I was without my vehicle for about two weeks ( % 0.00) Still, I'd recommend CarShield ( % 0.00) I'm satisfied with my extended warranty ( % 50.00) ( % 0.00)
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POSITIVE 🙂
2019/5
Original review: May , Good service all around, Counting on you ALL to cover me if & when I need you the Most ( % 52.50) Thank you CarShield ( % 0.00) P ( % 0.00) S ( % 0.00) Please put a good star next to my name If I call with some questions please ( % 35.00) I'll spread the good word ( % 70.00) David ( % 0.00)
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POSITIVE 🙂
2019/5
Original review: May , Although rep could not rectify situation, she was able to confirm phone lines down at CarShield Canada and put a note in my file stating that I had attempted to call for authorization for towing ( % 23.98) Extremely pleasant and courteous service! ( % 74.17)
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2019/5
Original review: May , Windshield wipers ( % 37.50) Everything was good ( % 70.00) No problems ( % 0.00) I would recommend you to be my friend ( % 0.00) I've never had a problem with Yael and the mechanic says they've never had a problem with getting their payment on the work they have done ( % 0.00) The warranty on the work is also been good ( % 70.00) ( % 0.00)
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POSITIVE 🙂
2019/5
Original review: May , I just started the plan ( % 37.50) And hope not to ( % 0.00) But if I do it's nice to know I don't have to worry ( % 60.00) CarShield will take care of my car and me because living in Arizona in the summer is dangerous for anyone ( % -60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , The young lady introduce herself, she was superb ( % 49.17) Well manner, explain why's it very important to have CarShield, not only protection for my car, in case something went wrong I'm cover ( % 0.67) Not worrying about money to fix my car ( % 0.00) Best advice ever ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , Give her a raise ( % 37.50) She was the best ( % 100.00) She sold CarShield like a pro ( % 0.00) I worked as a sales rep ( % 0.00) for DirecTV & Charter and she blew me away ( % 0.00) If I could give her a raise myself I would ( % 0.00) She is the reason I will be coming back after my warranty ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , Great Insurance to have!! My car needed the engine repaired and it was done as promised ( % 68.75) I would recommend CarShield Insurance to all my friends or anyone that owns a car or truck that no longer is insured by the manufacturer ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , Account was on autopay ( % 37.50) Didn’t realize I was paying for policy on car I had sold in October when I moved full time to Florida ( % 35.00) Your rep was very helpful ( % 20.00) Still have policy on second vehicle ( % 0.00) Fortunately none er used policy but it’s good to know it was there ( % 55.00) ( % 0.00)
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POSITIVE 🙂
2019/5
Original review: May , I've only one time since I originally to sign up establish my extended warranty was when I called to have the monthly payment date changed ( % 25.00) Was to change my payment date from the st to the nd of the month ( % 0.00) ( % 0.00) The associate I talked to was very professional, and courteous ( % 36.50) Based on this I'd recommend CarShield to anybody I know that need an extended warranty to CarShield ( % 0.00) My hat's off to CarShield ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , The reps at CarShield were professional, courteous, and they answered any questions that I had when I was purchasing the extended warranty ( % 35.83) The claims process was fairly quick, but getting to the actual place where I had to the claim was frustrating ( % -2.22) I was bounced around by a lot of people ( % 0.00) They told me the number that I had to call, and I called that number, but they had no idea what was my contract number ( % 0.00) They said they had no contract with me ( % 0.00) I started getting frustrated and they told me to a call a certain number ( % -24.29) But the person told me that I had to call another number ( % 0.00) Finally, somebody was able to help me, and I got the right number ( % 26.19) They said I had to give it to my mechanic, and that he would have to call and take care of it from there ( % 0.00) It took about two hours from the time that I dropped my car off to the time that the claim was approved ( % 0.00) And then my mechanic told me that I had to pay $ because CarShield only covered $, ( % 0.00) That part was a little frustrating too because I thought it was supposed to be covered in full ( % -7.92) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , My service agent was very helpful and kind ( % 39.17) I explained what needed to be fixed and where the truck was so she gave me the phone number for the dealer to call and get approval before any work was done ( % 10.00) ( % 0.00)
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POSITIVE 🙂
2019/5
Original review: May , The customer service representative was very helpful ( % 28.75) I would recommend CarShield to anyone that what ask ( % 0.00) They will prompt answer my questions in a timely manner ( % 0.00) The only thing was waiting for a customer representative, other than that, I was very pleased ( % 17.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , Scott in Sales was very thorough and pleasant ( % 43.61) He explained the Gold Plan in detail for me ( % 0.00) Dalton in Cust ( % 0.00) svc ( % 0.00) was also helpful and pleasant on my callback ( % 73.33) If your handling of claims is as good as your sales/Cust svc folks, I will gladly recommend your company ( % 60.00) ( % 0.00)
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POSITIVE 🙂
2019/5
Original review: May , Updated //: Leaking pipe and pump ( % 37.50) This is my second claim where the adjuster did not cover the amount of time for the repairs ( % 0.00) Two hours just over $ ( % 0.00) The last time, I had this same issue after several telephone calls and writing a letter with my work order I received a check for an additional hours ( % 0.00) That is not good customer service ( % -35.00) Original Review: I’ve had one claim with CarShield and they paid half of my expenses on it which kinda disappointed me ( % -18.06) They were very friendly and upfront but they didn’t pay all the labor and all the tax ( % 48.75) They didn’t pay for all the parts ( % 0.00) I was at the assumption that having CarShield, the claim would be taken care of ( % 0.00) It was a water pump on a Jaguar and they’re outrageously expensive ( % -50.00) The people at CarShield was saying the dealership charges a lot ( % 0.00) Why didn't they tell me to go some place else that doesn’t charge a lot?I paid up the warranty until the expiration of it but I won’t buy it again ( % 0.00) I’ll go some place else ( % 0.00) The dealership also said they always had trouble with CarShield, that they nickel-and-dime things ( % -20.00) I won’t recommend CarShield ( % 0.00) I’m dissatisfied ( % 0.00) It may be great for everyone else but not for me ( % 80.00) I wrote them a letter but they didn’t answer that either ( % 0.00) And it took almost a year to get the contract after I had paid for it ( % 0.00) They said they mailed it three times ( % 0.00) I never got it in the mail and I’m able to get other mails pretty well ( % 20.83) The contract is fairly long and I printed it out on my printer ( % -5.00) Read full review ( % 35.00)
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POSITIVE 🙂
2019/5
Original review: May , You have A Very Good company ( % 64.25) Unfortunately as I was driving my Ford Escape the transmission just started slipping out of gear ( % -30.00) I don't know what happened so I went to get IT checked out ( % 0.00) Thank you so much ( % 20.00) ( % 0.00)
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POSITIVE 🙂
2019/5
Original review: May , I received an email offering a monthly reduction for my new plan from $ ( % 25.57) per month to $ ( % 0.00) per month ( % 0.00) The offering was in my spam folder and I immediately called and was given the reduction ( % 0.00) I had to call back because I didn't get an email stating the monthly reduction would be for $ ( % 0.00) and the second representative I spoke with is sending me a new contract showing the new monthly cost as $ ( % 9.09) ( % 0.00) I appreciate the courtesy and cooperation as not many reps are as pleasant and efficient as the ladies I spoke with today ( % 24.17) ( % 0.00)
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2019/5
Original review: May , Very, very pleased that this company driven not outsource to another country ( % 51.25) I like all the coverage I am recording and IT IS JUST RIGHT FOR MY BUDGET! Rep was very helpful ( % 27.86) Now I too I have made a good decision ( % 70.00) ( % 0.00)
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POSITIVE 🙂
2019/5
Original review: May , My truck broke down and I called CarShield and they took time to get information where I was and what was wrong with my vehicle, and they were able to get me a tow truck for me and they told me that it would take a certain time and it was ( % 8.67) ( % 0.00)
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POSITIVE 🙂
2019/5
Original review: May , I took a chance and ended up the loser, so had to cancel my coverage, but the representative was great and very helpful with the situation ( % 45.83) I'm happy with how it went, and when things get better I'll definitely come back ( % 32.50) ( % 0.00)
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POSITIVE 🙂
2019/5
Original review: May , Personally, I feel that CarShield offers a great service to vehicle owners to protect against sudden and costly car repairs! It is a protection that we cannot afford to live without! Why not sign up today? You'll be glad you did! OK? ( % 32.13)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , I just called in to ask a question, nothing else however, I appreciate the service I received from CarShield thus far ( % 23.75) I was treated with Friendly Customer Service, and the Representatives are always willing to make sure I am well taken care of???? ( % 37.50)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , I liked the way CarShield read for me and they were very friendly ( % 48.75) I'm satisfied with the package that I got ( % 50.00) I had somebody there if I needed them ( % 0.00) I usually went in with the problem in mind, and they did what we needed to do ( % -25.00) When I brought the car in, they drove me back to my house while they repaired the air conditioner ( % 0.00) ( % 0.00)
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2019/5
Original review: May , The customer service Rep was very helpful ( % 28.75) Answered all questions I had ( % 0.00) Was very professional in explaining the policy ( % 13.00) Also had a friendly tone of voice ( % 37.50) Ask me if there was anything else he can do for and if I had any more questions ( % 50.00) ( % 0.00)
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2019/5
Original review: May , Last year I had saw an ad for CarShield and thought that it might be a great for my aging car ( BMW ) ( % 39.17) I called them up and got some basic information but they would do EVERYTHING they could to not let me off that phone ( % 0.00) They made up stories to relate to me, gave me hypothetical horror scenarios, and kept coming back to offer discount after discount ( % 0.00) When I tried to say that I would call back after speaking with my wife, they pushed even harder for you to commit ( % -5.00) I ultimately did but quickly cancelled the next day and got a full refund since they left such a bad taste in my mouth from the experience ( % -0.24) Fast forward to now - a sales agent called me back last week and did the same spiel to get me as a customer again ( % 5.00) This time I was very non-committal but they did the same thing (relate, worst-case scenarios, the whole bit) ( % 13.33) When they started to ARGUE with me to sign on, I hung up and blocked the number ( % 0.00) Next day, ANOTHER agent called to try and sell me the warranty ( % 0.00) I hung up immediately and blocked the number ( % 0.00) TODAY, I get a LETTER in the mail making DEMANDS to respond back and sign up for their warranty, even a deadline! They are just the worst ( % -50.00) I work in sales and they clearly have no concept of what going too far is ( % 10.00) Read full review ( % 35.00)
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2019/5
Original review: May , Extremely kind and courteous ( % 52.50) No long waiting for an agent ( % 2.50) Helpful and very knowledgeable ( % 20.00) I will also recommend CarShield to all friends and family ( % 0.00) As we all know cars or car parts breakdown ( % 0.00) With this policy you are covered and that alone gave me peace of mind ( % 0.00) Pricing is very fair and if you think about it much less than you will pay at any other mechanic ( % 20.61) Women you will not need a man to negotiate the price, feel safe the price is always the exact same ( % 25.00) I hope you at least try it for a year then make-up your mind ( % -30.00) Thank you for reading I do hope this helps you going further ( % 0.00) ( % 0.00)
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2019/5
Original review: May , CarShield sounded like a good deal and then I called them and made sure they were on the up and up in the Better Business Bureau ( % 51.88) The rep also answered all my questions ( % 0.00) He was professional and very helpful ( % 15.00) I've also had to use CarShield for the radio and I didn't even do anything ( % 0.00) The repair shop did it so it went good ( % 70.00) They had my car for four hours and they fixed it ( % 10.00) My experience with CarShield was good ( % 70.00) ( % 0.00)
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2019/5
Original review: May , Responded to a tv ad ( % 37.50) Had some s celebrities on the commercial ( % 0.00) Sounded pretty good ( % 47.50) I have F crew with , ( % 0.00) I purchased it last August ( % 0.00) It's in perfect working order ( % 100.00) Following day a rep calls and explains to me the benefits of car shield, sounds great ( % 40.00) Guy claims bumper to bumper coverage ( % 0.00) Anything goes wrong, they will cover it ( % -50.00) Well the price was $ per month ( % 0.00) I told him maybe in a few weeks ( % -20.00) The dude kept going on and on about how great the coverage is and my truck is old and thing will break ( % 45.00) I should give him my card # right now to cover my truck ASAP ( % 28.57) He then proceeded to to explain the blackout period of days, I'm like "Ok, but I still have to wait ( % 50.00) Money is waiting to come in ( % 0.00) " Then PRICE DROP ALERT ( % 0.00) Took off, then more, then more ( % 50.00) He was down to $ ( % -15.56) , red flags around ( % 0.00) Any company willing to drop $ off a monthly charge is only interested in getting the card number, so I let my fingers do some internet research ( % 16.67) Needless to say I'm not buying Carshield, I'd rather put that c note into a saving account a month and have a fund to repair my own vehicle ( % 5.00) Read full review ( % 35.00)
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2019/5
Original review: May , I was having some problems with my car and I was excited because I knew that I had the coverage ( % 37.50) I was trying to get some insurance when CarShield said, "Wait a minute ( % 0.00) " They looked my records up and said I already have the insurance ( % 0.00) I was told that in fact, I have an excellent coverage ( % 100.00) When I first got the car in , the coverage was already in my payment plan ( % 25.00) The coverage was paid out in and at that point, I had top priority to get my car done and anything I needed to be done on my car ( % 50.00) That was last year and I turned the car in so it was good ( % 35.00) The CarShield coverage was excellent ( % 100.00) Vehicle warranties are very useful ( % 39.00) ( % 0.00)
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2019/5
Original review: May , This is my honest and accurate CARShield review ( % 45.83) They did NOT respond to multiple repair authorization requests from my car dealers repair shop ( % 0.00) They told me they were on hold FOR HOURS AT A TIME REPEATEDLY and that they couldn’t keep calling and being put on hold and no one comes back on the line!! My Car Dealership documented this in writing!!! My car sat there for a week until I agreed to pay to get it fixed ( % 5.00) So tell me what did CARShield do for me???? Not a blessed thing!!!! I had to ride my motorcycle in the rain for the week because no one called my dealership back!!!! I called also and was put on hold!! They do that strategic maneuver so you get discouraged and hang up ( % 0.00) ( % 0.00) ( % 0.00) Yet they had the Audacity to call and email because I stopped giving them $ after they pulled that crap with my dealership Svc Dept ( % -80.00) ( % 0.00) ( % 0.00) Of Course THEN they answered the phone IN THAT DEPARTMENT IMMEDIATELY ( % 0.00) ( % 0.00) ( % 0.00) What the??! Complete BS ( % 10.00) ( % 0.00) ( % 0.00) ( % 0.00) I WAS FORCED TO LEAVE at least one star to post this but THE TRUTH IS ( % -30.00) ( % 0.00) I give them negative star review ( % -30.00) What a sham!! I highly doubt these people giving wonderful reviews are real people and not staged!! This company takes your HARD EARNED money and do NOT deliver the goods ( % 17.37) ( % 0.00) breech of contract and theft of services come to mind! Avoid them and their too good to be true promises! I want my money back ( % 37.92) ( % 0.00) ( % 0.00) I have contacted my bank and the Better Business Bureau ( % 50.00) ( % 0.00) ( % 0.00) Read full review ( % 35.00)
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POSITIVE 🙂
2019/5
Original review: May , I have always appreciated how helpful, understanding & awesome the representatives are ( % 52.50) They are always willing to work WITH me & that was huge in my opinion ( % 32.50) Always courteous & kind, THAT is respectful in my book!! Stay awesome CarShield!! ( % 74.53)
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2019/5
Original review: May , Save your money ( % 37.50) This is a big scam ( % 0.00) You Pay them month after month and when you need them they will DENY your claim by saying it is an existing problem or something else ( % 0.00) They tell you that you have all this coverage but in reality you DON’T‼️ I’m paying them for over a year almost $ a month and the first time I tried to use them was this week and I was denied on three different things ( % 12.50) ( % 0.00)
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POSITIVE 🙂
2019/5
Original review: May , The coverage I had had expired and I didn’t know if I wanted to renew it with that provider ( % 37.50) Then I saw that commercial by CarShield and everything I heard about them on the TV sounded real good so I wanted to purchase it ( % 50.00) The rep went over the plans with me on the phone and I decided which one I wanted ( % 0.00) Everything was smooth and I was very happy and satisfied with the package that I was offered ( % 63.33) I liked the service as well ( % 60.00) When I took my car to the dealer for a claim, I didn’t really even talk to CarShield ( % 20.00) The car had an oil leak and it was leaking transmission fluid ( % 0.00) I went in to the dealership, told them what was wrong with my car and that I had CarShield, and then I left the car ( % -25.00) After that, they called me back and told me that the inspector was coming out to check it out ( % 0.00) Then the dealer called me back and told me the claim was approved ( % 0.00) The whole process took about three weeks, up to the time I got my car ( % 20.00) Everything worked out perfectly ( % 100.00) It was great being a member of CarShield ( % 80.00) Read full review ( % 35.00)
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POSITIVE 🙂
2019/5
Original review: May , I called to make sure I made a payment on time since it was not automatically taken out of my account ( % 43.75) The representative assisted me in making sure the auto payment was set up and that my payment was processed ( % 50.00) ( % 0.00)
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POSITIVE 🙂
2019/5
Original review: May , The price was originally the reason why I chose CarShield and compared to my previous provider, CarShield is a lot better, particularly in terms of the quality of service ( % 25.00) It wasn’t hard to submit a claim ( % -29.17) However, to get the work done was a nightmare ( % 0.00) I had transmission problems and instead of having the dealer put in a transmission, these guys sent one from way back East ( % 0.00) Now they’re telling me it should be here in a day and I’ll have my truck put back together in two days after that ( % 0.00) But it took about days just to get the transmission delivered out here ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2019/5
Original review: May , My vehicle was getting older so I purchased a warranty in case it has any problems ( % 27.08) It was actually my mom who told me about CarShield and the rep I spoke with was good ( % 35.00) I was kinda leery because it was my first time doing something like that so I had all kinds of questions but he answered all my questions ( % 25.00) Then I had a transmission issue that I filed a claim for and the people were really nice ( % 60.00) I really didn’t have to do anything ( % 20.00) They just knew what to do ( % 0.00) They took my booklet, called CarShield and took care of that part ( % 0.00) They had a person come check the vehicle out and make sure that the issue was what it was ( % 50.00) Then once they confirmed it, they went ahead and ordered everything ( % 40.00) Then the vehicle went in and got fixed ( % 10.00) It was a little bit longer than I thought but it was okay ( % 15.63) I know it takes time and I’m not complaining ( % 0.00) I’m just ecstatic because I do the monthly payment and I didn’t have to pay anything out of my pocket right there and then ( % 28.57) It was already taken care of ( % 0.00) That was really nice ( % 60.00) I’ve referred CarShield to a couple of people too ( % 0.00) Read full review ( % 35.00)
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POSITIVE 🙂
2019/5
Original review: May , The representative was not sure what was needed when I asked a question so she placed me on hold, apologized for the wait and explained to me instructions on what was needed to be done, which I was very thankful ( % 10.83) Very courteous and helpful service was provided ( % 78.00) ( % 0.00)
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POSITIVE 🙂
2019/5
Original review: May , I have been looking for a warranty protection plan for my vehicle ( % 37.50) I saw that there have been many people going with this company so I decided to give it a try ( % 50.00) Thank you for the kind sales and service that I received over the phone when getting everything all set up ( % 60.00) ( % 0.00)
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POSITIVE 🙂
2019/5
Original review: May , When the belt cover gasket started leaking and a couple of other things that went wrong with the part, I filed a claim with CarShield ( % -8.33) The process was fairly good and I had no problem with my claim ( % 70.00) I had to call CarShield to get information to take it to the car dealer and get it fixed and I got a rental ( % 10.00) ( % 0.00)
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2019/5
Original review: May , Very happy and pleased ( % 62.50) Customer service are well trained and very pleasant to talk to and takes your concern very seriously and will do everything in their power to resolve it in a timely manner ( % 26.00) Our problem was not your fault ( % 0.00) Our problem was with Carfax and a miss report from Heaton tires on the mileage but you took control and helped resolve the problem ( % 0.00) Would highly recommend CarShield to family, and friends ( % 16.00) ( % 0.00)
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POSITIVE 🙂
2019/5
Original review: May , Jennifer was completely knowledgeable, thorough and super friendly! She even reminded me of the coverage and benefits of my warranty plan and know that purchasing this warranty was right for me! Other businesses could use more "Jennifers" on THEIR team!! ( % 32.72)
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POSITIVE 🙂
2019/5
Original review: May , I had a great experience ( % 58.75) When I called I expected a hassle but it was not ( % -10.00) The lady that answered the phone went over and beyond to find me a tow truck ( % 0.00) The tow company showed up quick and within the time estimated but the CSR for CarShield ( % 33.33) ( % 0.00)
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POSITIVE 🙂
2019/4
Original review: April , This is a scam and a fraud, I had my car in the shop and I have the Gold Package, and nothing was covered, the window motor covered but not the regulator ( % 37.50) It is part of the window, the front wheel was covered but not the sensor, none of the diagnostic were covered ( % 0.00) The motor is supposed to be covered but not the oil gaskets which is a part of the motor, I am joining the class action lawsuit ( % 10.00) ASAP ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2019/4
Original review: April , Before talking to Ms ( % 37.50) **, I was getting very frustrated of not being able to contact anyone regarding one of three contracts that I have with the program, she was very informative, and reassuring that everything in the contract would be covered ( % -7.00) ( % 0.00)
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POSITIVE 🙂
2019/4
Original review: April , Just call and get a coverage that will cover your "old Car ( % 23.75) " Mileage adds up so fast, with a job that you need a dependable car ( % 20.00) Just call and be at ease with your coverage ( % 0.00) Customer service was soo helpful in giving you options ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2019/4
Original review: April , Emily, was very very helpful, polite concerned ( % 31.75) Made it possible for me to get the coverage ( % 0.00) Thank you Emily! She listened to me needs, and answered, with the solution ( % 0.00) She made the price affordable for me ( % 0.00) Again, thank you Emily! ( % 0.00)
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2019/4
Original review: April , Landa was very helpful ( % 28.75) She email me information ( % 0.00) Made sure you had the right address to mail out booklet ( % 39.29) Very understanding ( % 20.00) I am looking forward to see how it goes when I take my car in for repairs ( % 0.00) Thank you for all your help Landa ( % 0.00) ( % 0.00)
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2019/4
Original review: April , The rep I spoke to was polite and was able to answer all of my concerns ( % 43.75) She was professional and very understanding ( % 15.00) If I have to call again it would be a pleasure to talk with her ( % 0.00) Thank you for all your help ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2019/4
Original review: April , I used coverage ( % 37.50) Was amazing help, mind free stress, feel free include roadside! It would be recommend to do referral friend ( % 50.00) That will be satisfied and will be happy and will be thankful to us! God bless all people what need for ( % 75.00) ( % 0.00) ( % 0.00) at Gerardo ** ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2019/4
Original review: April , The people are very friendly and helpful ( % 43.13) They know what they are talking about when it comes to the service ( % 0.00) They listen to you and don't interfere why you are talking ( % 0.00) I will tell everyone I know about my experience and recommend this service ( % 0.00) ( % 0.00)
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2019/4
Original review: April , Very knowledgeable representative and well mannered as well ( % 28.75) ( % 0.00) ( % 0.00) I think I would recommend CarShield warranty to my family and friends ( % 0.00) Thank you again for your expertise ( % 0.00) I will do continue to use my coverage to bnb improve my vehicle up keep ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2019/4
Original review: April , I would just like to commend the representative of the excellent work provided ( % 68.75) I had financial issues and the representative took the time to help find a solution to alleviate my concern ( % 0.00) I would recommend this company to anyone needing assistance ( % 0.00) ( % 0.00)
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2019/4
Original review: April , Customer service representative was pleasant, attentive and knowledgeable and was helpful in terminating my contract ( % 50.28) Contract was canceled due to selling the car ( % -12.50) Should I need a vehicle service contract in the future, I will contact CarShield as they seemed to provide value ( % 0.00) ( % 0.00)
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2019/4
Original review: April , When I received my confirmation of Coverage from CARSHIELD, there was a "click here to view or print contract ( % 37.50) " I did that and got a blank page ( % 0.00) That was why I called customer service ( % 0.00) Chloe said that she would get someone to e-mail me my contract ( % 0.00) ( % 0.00)
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2019/4
Original review: April , My CC decline my first payment thru their fraud dept and I called them to accept for payment ( % 31.25) They told me to resubmit for payment ( % 0.00) I didn't want to pay late fee so CarShield took care of it for me ( % -30.00) ( % 0.00)
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2019/4
Original review: April , I have a Cadillac CTS and the check engine light came on ( % 38.75) I took it to my Cadillac dealer and they called CarShield to get approval for the repairs ( % 0.00) Needless to say CarShield approve the repairs with no hesitation at all ( % -50.00) Well worth the purchase ( % 30.00) ( % 0.00)
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2019/4
Original review: April , I am cancelling with CarShield because I just purchased a truck for my husband ( % 37.50) We have enjoyed your service and would recommend CarShield to our friends and family ( % 50.00) It was a blessing to have service for our Ford Focus ( % 0.00) ( % 0.00)
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2019/4
Original review: April , Purchased a Car Shield extended auto warranty for all of my vehicles about months ago ( % 37.50) They don’t service there own warranties! They sell your account for services to American Auto Shield who has TERRIBLE RATINGS! Took one in for repair, not covered, ok but the repair shop said they would not work with this company again due to long wait time to talk with rep ( % 1.25) This week took a different car in for A/C service ( % 0.00) Compressor clearly covered in my warranty but denied coverage ( % 10.00) Spoke to soooo many people, spent over hours on hold in three days while I was supposed to be “on vacation” ( % 20.00) The dealership repairing said they would not sit on hold with this company after the second time they called ( % 0.00) I ended up calling and then doing a way call once an adjuster finally answered ( % 0.00) Spoke to Hector Adjuster, he spoke to Hans supervisor, the freaking Auto Technician at my repair dealership talked to Blake Floor Manager who was extremely argumentative and rude to both of us ( % -21.25) Would not listen to the technician who said the compressor was seized and should be covered accordingly ( % 0.00) Blake finally hung up on both of us when the technician began asking specific technical questions to prove my case ( % 0.00) Absolutely A SCAM COMPANY!!! Read full review ( % 37.03)
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2019/4
Original review: April , I had my car in days before they responded to my car dealer ( % 37.50) They made contact and they covered only a few things ( % -10.00) Wanted to send a used part to be installed!!! My dealer would not take, of course, so they charged more to pay for new part ( % 31.82) ( % 0.00) ( % 0.00) Who would put a used part in and then guarantee if you didn't know where it came from ( % 0.00) Too much fine print, covered, but something was "torn" (dealer said as it was old) but you wouldn't cover ( % 25.83) The reviews on the internet were correct ( % 0.00) Paid per year to get nothing ( % 0.00) Stay away ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2019/4
Original review: April , Mazda Cx- - Very helpful and a business you can rely on ( % 28.75) They will help you with whatever you need and make sure the job gets done ( % 50.00) They will help you find whatever part or pieces you need for your time ( % 0.00) Prices are negotiable ( % 0.00) ( % 0.00)
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2019/4
Original review: April , Customer Service is outstanding! Understood my needs and quickly took care of my request ( % 44.44) I highly recommend CarShield for car protection ( % 16.00) I am pleased with the monthly rates considering the level of protection I am receiving ( % 50.00) As they say "Peace of Mind for that next bump in the road"! ( % 0.00)
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POSITIVE 🙂
2019/4
Original review: April , Help explain CarShield benefits and the importance of having car protection, I was very pleased with the patience the representative took to go over my vehicle coverage ( % 51.25) I will recommend this services to all my family and friends ( % 0.00) It gives me peace of mind knowing if in the event if something goes wrong with my car I am covered ( % -50.00) ( % 0.00)
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POSITIVE 🙂
2019/4
Original review: April , Very nice of the person helping me out with this company that if I get this thing going I'm going to have my son get this protection for his car ( % 57.75) It's a lot cheaper for me to get him have for the person that helped me this CarShield ( % 0.00) ( % 0.00)
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2019/4
Original review: April , I don't have to wait long for service and we had a friendly conversation ( % 23.33) When I ask questions they were answer in a timely manner ( % 0.00) They would also ask about the whether are my day going ( % 0.00) When ask a rental all my questions was answered and about you all stop fixing the car at the mile of thousands ( % 0.00) ( % 0.00)
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2019/4
Original review: April , My policy was purchased and effective // ( % 48.75) My shocks broke down and was in shop on // ( % -15.56) The policy says claim can be filed in days ( % 0.00) It doesn’t mention after days in policy ( % 0.00) Dealership called to file a claim and was told that my policy was in waiting status and the work will not be covered so basically a waste of my money ( % -20.00) I then called CarShield and was placed on hold for over an hour and dealership was hung up on several times and on hold for more than an hour as well ( % 25.00) A bunch of liars with this company ( % 0.00) I will never purchase anything like this ever again ( % 0.00) ( % 0.00)
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2019/4
Original review: April , CarShield is a horrible ripoff - I bought a policy in good faith, and as it turned out I had need of some repairs within that first month of coverage ( % 8.13) What a joke ( % 0.00) NONE of it was covered ( % 0.00) Timing belt - no ( % 0.00) Water pump - no ( % 0.00) Thermostat - no ( % 0.00) Oh wait, they WOULD have paid for a new air conditioner compressor unit ( % 13.64) ( % 0.00) ( % 0.00) but NOT the associated parts which are NECESSARY for proper installation ( % 0.00) ( % 0.00) ( % 0.00) meaning if the new compressor then failed, it would not be covered because it "hadn't been installed correctly" ( % -18.18) On top of all of that, when I called in to cancel my policy, they tried telling me I was not entitled to any refund of my premium, even though their own contract explicitly states a cancellation within the st thirty days entitles the customer to a refund of that premium payment ( % 55.00) It took me half an hour of sitting on hold and demanding to speak to a supervisor to even get that money back ( % -8.33) ( % 0.00) ( % 0.00) And I am still out the auto-payment for the following month ( % 0.00) Do NOT buy this service! Read full review ( % 35.00)
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2019/4
Original review: April , I would give them lower than star if I could ( % 37.50) I called to get a free quote, so that I could determine if it was something I could afford ( % 40.00) I was quoted ( % 0.00) for the Silver Plan and what the Silver Plan would cover ( % 0.00) I told the guy thanks, I would discuss it with my wife and get back to him ( % 10.00) He would not accept that ( % 0.00) He continued to try to pressure me into making a payment of ( % 0.00) right now ( % 28.57) I informed him over times I would not make any payment until I had the opportunity to discuss it with my wife and he still continued insisting I should make a payment now ( % 0.00) He told me to put it on my credit card, if I had one and that would give me days to make a decision ( % 0.00) I once again informed him, I just wanted the free quote they said you could get ( % 40.00) I also informed him once again I had to discuss things with my wife and would get back to him if it was right for us ( % 14.29) He was starting to get rude, so I had to eventually hang up on the guy ( % -15.00) I would never do business with a company like this ( % 0.00) And, I would suggest anyone that is thinking about doing business with CarShield ( % 0.00) ( % 0.00) ( % 0.00) BEWARE! Read full review ( % 35.00)
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POSITIVE 🙂
2019/4
Original review: April , I only had my plan less than a month when I had a personal issue and had to cancel ( % 5.21) They took care of me no questions asked ( % 0.00) Thank you for all the great customer service and personal attention ( % 40.00) Thank you ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2019/4
Original review: April , It was a wonderful experience for me to see that CarShield really care about their customer ( % 52.50) I told them I couldn't pay my bill and they went beyond and out their way to make sure I was able to afford my plan ( % 50.00) ( % 0.00)
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POSITIVE 🙂
2019/4
Original review: April , Called about my coverage ( % 37.50) She was stellar, very patient, kind, and helpful ( % 35.00) Need more like her ( % 50.00) I'm a first time signee ( % 25.00) Had some worries and possible doubts ( % 0.00) But after talking with my rep all doubts were canceled ( % 0.00) I can't wait to actually put my coverage to work ( % 0.00) Thanks ( % 20.00) ( % 0.00)
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2019/4
Original review: April , Never had to use the service for repairs, but it's good to have it in advance if needed ( % 53.75) With so many accidents and unknown breakdowns, it is worth having it ( % 23.33) I would recommend this service to everyone that has a car or truck to get this service, you won't regret it ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2019/4
Original review: April , Just waiting to see seeing I get it going to be a good get fit with us or just waiting to see what turn out later on down the line just a right now and I am enjoying the service for right now and I think it's going to be a good fit with us and the people that I talked to on the phone with nice and respectful ( % 38.26) They do what they can to help you out and I appreciate that so I want to thank them for everything that they do for everyone everyday all day and I will get back in contact with you as soon as I get finished with the service seeing how it work, see how they serve the people ( % -10.00) I just want to say thank you and I appreciate it ( % 0.00) ( % 0.00)
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2019/4
Original review: April , This was a billing issue ( % 37.50) Once I spoke to the service representative on the phone, she took all the updated information and it was quickly resolved ( % 33.33) The Process took less than ten minutes ( % -8.33) I appreciate the friendly and understanding manner of the customer service representative ( % 37.50) ( % 0.00)
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POSITIVE 🙂
2019/4
Original review: April , American CarShield is definitely a life saver ( % 12.50) ( % 0.00) ( % 0.00) Help me take care a lot of problems on BMW i that would of otherwise cost me a lot of money up front ( % 0.00) Thank you to everybody at American CarSheild ( % 0.00) Your guys are great and monthly premium are low and affordable ( % 40.00) ( % 0.00)
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2019/4
Original review: April , I was very happy with the customer service and with the pricing of the plan that I got ( % 68.75) My plan covers everything that I need to cover for my truck ( % 0.00) The rep that I spoke to was very nice and explained everything to me and answered all my questions that I had ( % 78.00) ( % 0.00)
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2019/4
Original review: April , My debit card was renewed and the information was not updated in the system, so when the payment was processed it would not go through, which made the payment late ( % 3.75) The young lady was understanding and very kindly updated the information and processed my payment ( % 44.00) ( % 0.00)
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2019/4
Original review: April , The sale lady was very helpful and professional ( % 22.50) CarShield definitely gave me and my wife peace of mind ( % 0.00) We will recommend CarShield to anyone especially family ( % 0.00) You guys will a lifetime of business from us ( % 0.00) I’m going to talk to others people about this plan ( % 0.00) ( % 0.00)
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2019/4
Original review: April , Took vehicle in for , tune up ( % 37.50) Advised had shudder in rear in and noise from what sounded like the water pump area ( % 0.00) Noise turned out to be timing phaser and shudder was clutch pads in the rear end ( % 0.00) Had everyhing repaired ( % 0.00) Did not think about using CarShield because my vehicle did not break down ( % -15.56) After calling in and asking questions, Jonathan advised to send in repair copies for review ( % 0.00) ( % 0.00)
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2019/4
Original review: April , I had the best experience with the customer service at CarShield, She explained how everything would work ( % 68.75) I read a lot of reviews today and the only bad reviews were people having trouble getting their cars fixed ( % -20.00) It really made me to want to reconsider this not knowing if I will have the same trouble, but customer service was the best ( % 25.00) ( % 0.00)
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2019/4
Original review: April , While driving from Las Vegas to Van Nuys, CA ( % 37.50) we notice coolant leaking underneath my Hyundai Hybrid once we reached our destination ( % 0.00) I notice the water pump had a hole in it, days later, I went online to issue a claims report over the weekend and Monday I spoke to a very nice American CarShield rep ( % 26.00) She made things easy for me in getting things started with my repair request ( % 43.33) The only delay and concerns I have is the communications with the claims adjuster and service department approval process, it's taking longer than I expected ( % -5.00) Overall everything is good ( % 35.00) ( % 0.00)
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2019/4
Original review: April , months literally fighting with this insurance! I had to literally fight with this insurance! Take my car to different shops: ) personal certified mechanic and to the real dealer of the car and they still denied to help! They won’t care about computers codes (even if the proof the same issue) ( % 22.27) They pretend for you to tear down your car and show broken part (cause of failing) for them decide if they will cover or no ( % -27.78) But if they won’t cover YOU need to pay back the mechanics to bring your car all in in one piece (even if still broke) ( % 0.00) I canceled and my whole friends and family start doing the same, canceled! What is the idea to buy a extended warranty if won’t cover wears tear parts (if that it’s the reason for it)! Not recommend at all!! ( % 10.00)
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2019/4
Original review: April , It was very good and helpful ( % 64.25) I have already told others in my family about car shield even though I just purchased it ( % 0.00) I expect if I have trouble with my ranger that I will not have a problem getting it fixed ( % -5.00) At this point all I need to do is print my contract ( % 0.00) ( % 0.00)
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2019/4
Original review: April , Was handled professional and fast ( % 22.50) Thank you ( % 0.00) ( % 0.00) Service was friendly ( % 37.50) They were patient with me ( % 0.00) They were listening to my concerns and addressing them ( % 0.00) Thank you ( % 0.00) ( % 0.00) I like friendly, customer service who listen to you and offer to help ( % 37.50) This new information was accurately recorded to my policy ( % 26.82) I was told my policy would be mailed out in two weeks Thank you for the information and such a friendly reply ( % 18.75) ( % 0.00) Wait time was minimum ( % 0.00) ( % 0.00)
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2019/4
Original review: April , I like it a lot ( % 37.50) It was very good a helpful ( % 91.00) I will love having them and a friend and customer ( % 50.00) Will tell all my friends and family about them and hope that they use them too ( % 0.00) Will love saving all the money now ( % 50.00) ( % 0.00)
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2019/4
Original review: April , Good Year told me that I had to pay upfront and then submit the bill into CarShield to get reimburse for the cost of fixing the car ( % 53.75) Car Shield said to me that they would pay the bill right away that I did not have to pay upfront ( % 28.57) ( % 0.00)
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2019/4
Original review: April , The representative I dealt with was very polite and did all she could to give me the coverage that I asked for ( % 28.75) It was very nice to have such a nice person to help me ( % 46.00) I would recommend CarShield Protection to anyone who wants peace of mind concerning their automobile ( % 20.00) ( % 0.00)
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2019/4
Original review: April , ATTENTION ( % 37.50) These good reviews up here are fabricated ( % 35.00) This company preys on good, hard working individuals and will deny every claim you attempt to submit ( % 20.42) I have attorneys that are working to take them down ( % -15.56) Do not give your money to these leeches ( % 0.00) I have issues with my water pump and rod bearings and according to my contract these items are clearly covered ( % 10.00) They denied me on the basis that my car was overheating ( % 0.00) They said they do not cover overheating! They told me that it's in the contract that they don't cover overheating but when I pointed out that there's nothing in the contract that states that the individual put me on hold for minutes and had to conclude that he couldn't find overheating; but then denied me by stating that I had "lack of coolant" in my car ( % 0.00) Which was a complete lie because I checked my coolant days prior to it breaking down ( % -1.85) The repair shop didn't tell them that I had a lack of coolant ( % 0.00) I certainly didn't ( % 21.43) But this individual thousands of miles away was able to determine that and it's complete hogwash ( % 20.00) My car overheated because I needed a new water pump but they don't want to cover that ( % 13.64) What's even worse is that I spoke to at least different individuals regarding my claims and they all had different ways of denying coverage ( % -17.50) I've filed with the federal trade commission and I have attorneys on this ( % 0.00) Do not deal with this company ( % 0.00) I am not bias in any way, shape, form, or fashion ( % 0.00) I just don't want the next unbeknownst individual to go through what I went through ( % 0.00) Read full review ( % 35.00)
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POSITIVE 🙂
2019/4
Original review: April , Very clear and to the point ( % 25.25) He answered my questions well ( % 0.00) After he explained the process and how this plan works I was ready to sign up for the plan ( % 20.00) Thanks for everything ( % 20.00) I will tell others about your great plan ( % 80.00) If I have any other questions I will feel safe by talking to someone there ( % 18.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , Carshield is awesome ( % 68.75) They were there when I needed them ( % 0.00) They're just as good as any other insurance company may be a little quicker ( % 12.92) They strive to keep the customer satisfied ( % 50.00) Thank you guys, it would really be nice if all businesses would take care of their customers as y'all do ( % 60.00) There was no waiting at all ( % 0.00) Again thank you for your help ( % 0.00) Have a blessed day ( % 0.00) Thank you ( % 0.00) Ken ** ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , The representative is very nice, answer all questions ( % 57.75) I need help by changing my old card number to the new one and she listen to what I had to say ( % 11.82) I can't say anything bad about her ( % -70.00) She very nice and the guy who sold me the CarShield ( % 78.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , Have had “CarShield” for over months now and when my car had issues last week and I took it to the dealer, “CarShield” refused to cover anything at all, which is contrary to the items on their so-called coverage ( % 18.75) I will be contacting the Better Business Bureau and will cancel my Membership and I want my money back ( % 25.00) Everyone, beware of this scam company ( % 0.00) DON’T FALL FOR THE LIES IN THEIR TV COMMERCIAL BY THEIR PAID ACTORS WHO HAVE NO IDEA THEY ARE REPRESENTING SCAMMERS ( % 0.00) I would have left a ZERO star review, if that were possible ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , I call for a free quote for my son's SUV which I state to him ( % 38.75) He proceeds to take info and gives me a quote ( % 0.00) I thanked him for it and said I would given the info to my son ( % 0.00) At st he was extremely pushy & demanding about giving him credit card info ( % -12.50) I said I'm not the one paying for it but I would pass on the info to my son ( % 0.00) At that point he got rude and disrespectful so asked why was he behaving this way ( % -30.00) Did he work on commission & he said no ( % 0.00) So I said, "There is no reason to be so rude & disrespectful" & he got worse, I asked, "Why are you being so rude and disrespectful to a potential customer that is doing exactly what your ad on tv & online say free quote with a phone # ( % -5.83) " He hung up on me ( % 0.00) This is my st encounter with this company and it will be my last ( % 0.00) I'm honestly can't believe there isn't more negative reviews on this company a the ones that were there with exact same complaints as mine ( % 21.00) So someone in their customer service department is very detrimental to their business ( % 20.00) It's sad because we really wanted to buy one so now we are shopping around one ( % -15.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , Needed to find out if my car can be fixed ( % 23.75) And the lady was very nice ( % 78.00) Looked it up and told me it can be fixed ( % 10.00) Gave me the numbers and phone number and bring my car right to Firestone ( % 28.57) Thank you so much ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , They worked with me to get my car fixed and they made sure I got the best parts and repair cost at the same time, If though I took my car to my own repair shop ( % 42.92) When checking the prices the repair shop wanted for parts ( % 0.00) They were able to get a better price and had them shipped in overnight in order to save money and they warranted all the parts ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , My experience with your company was great! Unfortunately I had to cancel for health reasons ( % 29.17) Everyone I spoke with was very helpful, nice and understanding ( % 40.00) From the beginning Casey found the best coverage and the best price ( % 100.00) When I had to cancel, Michelle, I think was her name was very understanding and helpful ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , A friend's car "died" and I was contemplating getting a new vehicle ( % 25.57) Her need for a car and my need for a brand new truck happened simultaneously ( % 13.64) I told her about the coverage offered by CarShield ( % 0.00) She asked if she could it too ( % 0.00) I called and the staff were very helpful and expedited the transfer of the policy ( % 20.00) Thanks to all that helped facilitate this transaction ( % 20.00) You "guys" are great! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , Could not afford normal premium ( % 26.25) Needed to cancel ( % 0.00) They lowered my premium to an amount I can pay ( % 0.00) I didn't want to lose my car because I couldn't pay the payment plus the premium ( % 0.00) I didn't need a warranty if I couldn't keep the car ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , Female representative delighted me with A reminder call on the second business day after I forgot to address a mispayment issue prior to the close of business on a Friday ( % 21.50) I failed to retain her name but would like for her to be me acknowledged ( % -50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , My bank declined the payment as suspicious activity because the description read Paylink with no mention of Carshield ( % 37.50) The rep explained that sometimes the withdrawal will say Carshield along with Paylink and for whatever reason sometimes it won't ( % 0.00) She was kind enough to resend the payment ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , CarSheild really care ( % 28.75) They made sure I had what I needed ( % 50.00) I am telling all my friend and family about this great experience and great courage ( % 80.00) They was easy to understand ( % 43.33) They listen to my concerns and worked them out for me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , Love the coverage for my car ( % 43.75) Great for the price ( % 80.00) No paper work just low deductible and repair my car ( % 0.00) My mechanic shop get paid right a way ( % 28.57) I would recommend CarShield to all of my friends ( % 0.00) Great afford one not to not to have it ( % 80.00) Get carshield and have peace of mind to get your car covered before your car breaks down and get carshield ( % -15.56) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , You guys went the extra mile to assist me in my situation and I really Appreciate that ( % 19.17) That shows you guys really care and that means a lot ( % 20.00) I called in to see if I can get my monthly payment lowered ( % 0.00) And she helped out with that and I truly appreciate it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , I was very pleased with how easy and simple it was to get coverage ( % 36.46) Jeff, my rep was so knowledgeable and easy to work with, I didn't have any questions to ask ( % 43.33) He was very complete about my coverage and the payment procedure ( % 13.00) It was the most satisfying experience I have ever dealt with for an online purchase of any kind ( % 53.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , Called to cancel - I talked with Holly who was awesome, so sweet and understanding as I just signed up the day before and after talking with my husband who is undergoing cancer treatment we decided we could not afford it at this time because we didn't know how things were going with my husband ( % 57.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , Roadside assistance ( % 37.50) Had to use my AAA needed to send my vehicle for service, it was explained to me, that even though my vehicle only had to travel a total of miles, I may incur an out of pocket expense of $ ( % 0.00) ( % 0.00) What's the sense of having this feature if it cost to use? ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , I was interested in CarShield and called ( % 31.25) It was to begin on May st ( % 0.00) Unfortunately my husband's doctor has ordered that he needs to be in Assisted Living and I will join him there ( % -50.00) There will be no driving, no car so I had to cancel ( % 0.00) Everyone was very nice to me and canceled my impending order ( % 78.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , Excellent customer service was very helpful ( % 52.50) Gave me the Gold package for ( % 0.00) Very good price for all the coverage ( % 91.00) Thank you CarShield ( % 0.00) Hope I never have to use it just like having car insurance ( % 0.00) Don't ever want to use it but you have to have it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , It took a long time on hold to get through to a claims agent ( % 16.25) That was not satisfactory ( % 0.00) Otherwise all went well ( % 0.00) It did not cover everything as I thought ( % 0.00) The rental process did not work well for me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , Thanks so much ( % 25.83) Great customer service ( % 80.00) Will differently let others know about this service and Nicole is the best ( % 50.00) She made me feel like I can say I have a new family with CarShield ( % 13.64) Thank you so much and I know others will feel safe and secure with you guys thanks again ( % 32.50) ( % 0.00) ( % 0.00) Chelle ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , I called CarShield with a question concerning my account ( % 37.50) The representative that I spoke to was very nice and helpful ( % 78.00) She answered all of my questions ( % 0.00) She gave me advice on different things and information ( % 0.00) I would refer CarShield to a friend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , I bought this for my Nissan Titan with a thousand miles ( % 37.50) I was told that everything was covered even sensors ( % 0.00) Well after printing my contact out and reading it I seen I was lied to ( % 0.00) They were not covered as said so ( % 0.00) The same day I called them back and told them how they lied to me and wanted my money back ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , They were very helpful telling us about what they would repair, such as Eng ( % 19.17) Trans ( % 0.00) w/ pump, alternator, electric computer, steering gear, radiator, fuel pump, rear end, drive shaft, etc and explaining about the price due to mileage being more for high mileage and lower for lower miles ( % 17.83) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , Payment did not work because credit card date read / ( % 37.50) The card is now updated ( % 0.00) I the lady I talk to on the phone was nice ( % 60.00) I told her that I have a new updated card and she can please try it now and she did and the card worked ( % 13.64) I did ask her if I can start paying by checking account and she said it was easy to pay by credit card but you could set up a plan to pay by checking account and to call tomorrow ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , Was pleased with the over the phone service ( % 43.75) Very helpful with all my questions ( % 20.00) Explain everything for my understanding of my coverage ( % 0.00) Helpful in helping me find my VIN number ( % 0.00) Explain all my in detailed coverage for my car Thank you ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , Thank you for the service that I received today and the help in finding a mechanic shop to help us ( % 37.50) The young lady was very helpful and friendly ( % 22.50) She was a true professional and knows her job very well ( % 21.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , Had a payment deferred ( % 37.50) The person I dealt with did an amazing job ( % 60.00) When I called back to check back on things he had already followed up on everything ( % 0.00) He did a great job!! He needs to be commended on a job well done ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , CarShield has a policy of disassembling the car or the parts of the car in need of repair for view before you can decide if you're going to cover the warranty claim, this is absolute BS ( % 28.75) In my case the timing chain needed to be replaced- the car had K miles on it, you can hear the tensioner clattering, the codes all pointed to the chain, walks like a duck quacks like a duck ( % 0.00) But the inspector wanted me to agree to have the shop do a complete teardown of the motor to "see the root cause" - hay ** - it's thousand miles on it ( % 10.00) That's the cause ( % 0.00) Still $ estimate to do the teardown in the hopes they will warranty it ( % 0.00) No shop on the planet would stay in business if that was really necessary ( % 0.00) The fact is in most cases the price to just View the hardware in question will cost more than the repair, and as a customer - you're liable for the added cost the shop has gone through just to allow CarShield reps to "view the issue" ( % 30.00) Every shop I have ever been to can diagnose an issue and fix the issue without tearing down a freaking motor first ( % 4.72) But not with CarShield warranty ( % 0.00) This is hands down the best way to increase revenue for your partners and a horrible way to treat the people who keep them employed ( % -5.19) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , I paid $ up front for a year of Car Shield coverage ( % 37.50) When I tried to process my first claim, it was denied so I cancelled the coverage ( % 25.00) Although I had paid by my American Express credit card, I was told that I would have to wait days for a check to be issued ( % 0.00) When I called back days later, I was told there had been a glitch and I would have to wait another days for the check ( % 0.00) When I protested that they were holding my money too long, I was then told they would issue it as soon as they could ( % -5.00) I am not at all confident that I will receive my refund ( % 50.00) And I don’t understand why they can’t simply credit my American Express account ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , I was having an issue and I really didn't any other way than be honest and I reach out and explain the issues and hey you guys did more than understand ( % 31.00) You did make my day ( % 0.00) Thanks ( % 20.00) Great work and listening and for that I'm happy ( % 80.00) Thanks again and again ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , Payment pulled from bank when I was told it would not ( % 37.50) I was told I had until / ( % 0.00) After advising the rep from CarShield about the fact that my bank had a problem and going into details with the rep about why ( % 0.00) ( % 0.00) They said they understood and CarShield took the money anyway this morning ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , Ben and Jairo were extremely knowledgeable and helpful ( % 12.50) They both knew their product extremely well and when I had to cancel the contract, there was no problem receiving my refund, which I obtained within days ( % -12.50) Very professional ( % 13.00) Thank you CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , Found charges on my credit card from CarShield even though I don't remember signing up ( % 37.50) I have never received any paperwork from them either but they were charging my credit card bucks a month for the last months ( % 0.00) I called them to cancel and had to get mad to finally get them to cancel ( % -31.25) They kept trying to sell me more stuff ( % 50.00) I would not recommend this company ( % 0.00) I think they are a scam ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , Updated on //: nd part of original review: It took days to get thru to an Adjuster (and get repair authorized), and hrs: min: sec on the phone (half day off work) to get thru the ordeal CarShield has set up to file a claim ( % 12.08) Nightmare!Updated on //: Day waiting for a Claims Authorization contact - on hold for hours, numerous messages left, online claims form filled out - still no response from CarShield ( % 13.33) Now today my Auto Repair Shop, after having my car sit there for days, is telling me to either authorize my own payment for the repair or they will have my car towed back to my house ( % 30.00) They say they are not going to deal with CarShield because of all of the time wasted taking up space at their shop ( % -20.00) So I'm screwed thanks to CarShield completely NON EXISTENT CUSTOMER SERVICE ( % 15.00) HAVING TO WAIT - GOING ON DAYS NOW - FOR JUST A PHONE CALL TO GET AUTHORIZATION - is completely unacceptable ( % 10.00) It is now costing me what WAS a good relationship with my mechanic ( % 70.00) Unacceptable ( % 0.00) Incompetent ( % -35.00) Bordering on deliberate fraud by selling a car warranty they have no intention of honoring ( % 0.00) Original Review: My car went into the shop days ago for a "covered repair" under CarShield's policy terms ( % 37.50) The car code was diagnosed the first day, and the repair shop called CarShield for the Claim Number and approval code ( % 25.00) They sat on hold for minutes and the phone was never answered - they had to return to work, so pressed the number to get a "return call ( % 0.00) " Day - no return call, so another minutes on hold with no answer - left another message ( % 0.00) Day : no return call, so episodes of sitting on hold for more than minutes each ( % 50.00) Day end of day - filled out Online Claim Form and submitted for agent to call and review claim ( % 40.00) Days through : no response yet ( % 0.00) NINE DAYS my car is sitting, waiting for a repair that takes minutes, all the while me having to pay for a rental car to drive to work ( % 0.00) This is the most ridiculous setup ever ( % 8.33) It's going to end up costing me more to file the claim with CarShield than it would have cost me to just pay cash for the repair, which makes the whole CarShield policy absolutely pointless ( % 15.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , I got the policy months ago for a used car with , miles on it ( % 37.50) The person that sold me the policy inputted , miles into the computer ( % 0.00) I needed to have the transmission repaired and took the car to the local AAMCO ( % 0.00) Car Shield required me to have the transmission shop take the transmission out to the car to see if it could be rebuilt ( % 0.00) When I tried to contact the adjuster I stayed on hold for one hour or more and the repairman at the transmission shop stayed on hold for two hours or more ( % 50.00) Finally I reached them they told me there was a problem with the mileage ( % 0.00) As I said above and instead of correcting the mileage they cancelled the policy completely and tried to write a new one ( % 7.88) If they had written a new one they would not cover the transmission repairs on the new policy because it would have been a preexisting problem ( % 13.64) Car Shield and the their adjuster arm American Shield are rip offs and refuse to correct the problem they created ( % 0.00) Now the car is apart and the transmission shop want $ ( % 0.00) to fix the car ( % 0.00) Don't get Car Shield ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , Representative was very flexible and understanding ( % 28.75) I made a call for a change to my payment date and I was granted a date that was comfortable for me ( % 40.00) I feel very grateful ( % 20.00) I am looking forward to received excellent service from them ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , Be very careful when you purchase any type of plan like this and make sure you are clear on what is covered and what will NOT be covered ( % 21.13) In late I purchased Carshield for my vehicle with the knowledge of knowing that this vehicle would begin to need some major repairs due to the age and mileage (over , miles) ( % -12.08) I was correct ( % 0.00) About months into my plan I had brought my vehicle in because it didn't feel quite right ( % 28.57) When it came time for my mechanic to contact Carshield for the repairs we were told NONE of the repairs needed were covered by the plan ( % 0.00) I was facing over $, ( % 0.00) in repairs and the insurance I purchased and was told that these types of repairs would be covered were not ( % 0.00) I needed to have my entire suspension system repaired, and not one thing was covered ( % 0.00) I then proceeded to cancel this policy that I had not yet fully paid for and had to purchase new vehicle ( % 13.64) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , Had to have repairs due to dealer refused to call in advance ( % 12.50) Filed claim myself ( % 0.00) No matter when I call I cannot get claim status ( % 0.00) Promises by claims dept to call me back never happen ( % 0.00) It’s been months! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , I filled out a web form for a quote and a sales agent called me a few minutes later ( % 14.37) I wanted a quote and some questions answered ( % 0.00) The agent explained coverage and answered one question ( % 0.00) The agent quoted $ per month, and when I didn't commit immediately, dropped the price to $ per month ( % 0.00) I said, "Thank you, I want to think about it ( % 0.00) " The agent said, "What's there to think about?" I have not yet comparison shopped, and explained the coverage was an added monthly expense, and before I could even say I wanted to read the contract first, she hung up on me ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , CarShield advertisement states Car Shield handles claims; they do not handle claims, they take your money, farm customers out to administrator's like American Auto Shield who farms out to "Stoprepairbills ( % 18.75) com" ( % 0.00) They strung me along for weeks, 's of minutes per day on hold while I was out tow and rental fees for a month+, by coincidence, after Car Shield subtracted another payment, the next day my legitimate claim was denied ( % 0.00) I was directed to fake websites, I have pictures of them, documentation, I received "your claim is closed, hope your service was good," a week previous to official denial - I requested the denial in writing because I received many different answers for reasoning - never received the email ( % 7.22) Car Shield advertising and reviews are fake: they do not handle claims, Peace of Mind is a nightmare ( % -50.00) They uses "administrators" as buffers for denial ( % 0.00) They have multiple website to hide their deception, they have a "F" rating with the BBB ( % 0.00) They advertise on all social media sites but allow no interaction, they show comments have been made but they will not display ( % 3.33) I have filed complaints with the BBB regarding Car Shield and America Auto Shield, also with The Federal Trade Commission for false advertising; my expenses are building as I find alternative methods for repairs on top of tow and rental expenses ( % 5.00) If I don't get results from my complaints, I will seek legal representation that will add anguish, pain and suffering ( % 20.00) While I'm waiting for results, I will tell the world about CarShield, American Auto Shield and Stoprepairbills ( % 0.00) com ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , The sales rep quoted me competitive plans/prices, was thorough when explaining each, professional and extremely efficient ( % 11.67) I walked away knowing that I had the best deal for my money ( % 100.00) I would definitely recommend this to my relatives and friends ( % 0.00) The warranty covered All parts of my car that May be a concern in the future and it provides a towing service and rental car! ( % 0.00)
consumeraffairs
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2019/3
Original review: March , I just purchased a Sonata ( % 37.50) I just wanted to get a "free" quote for this service ( % 40.00) I went online, filled out their form and as soon as I hit submit my phone started to ring ( % 40.00) I was at work so I couldn't pick up, but they called three times in five minutes ( % 0.00) The fourth time they called I was able to pick it up and I had ten minutes ( % 16.67) In less then four minutes the sales person told me that the warranty for my car would be $, paid over months and what cards what I like to put it on ( % -16.67) WHAT? Way more expensive than the dealer ( % 0.00) When I said no thanks it dropped %, wow! Right there I think it might be a scam ( % 10.36) Now this "sounds" like a good deal but it's still a good amount of money and I wanted to think and talk it over with my significant other ( % 41.25) The sales person says let's just put it on a card and if you decide later you can just get a refund ( % 0.00) Right there you lost me ( % 28.57) Any business that that uses these kind of pressures tactics usually don't pan out in the long run ( % 10.00) Now in the beginning of this call I told him about my time restriction, minutes into the call he would not let me end the conversation ( % 0.00) I had to hang up ( % 0.00) Maybe this is a good service? I don't know? My gut after this says stay away, be careful and if you still want to purchase this service at least turn down their first offer and make them drop at least % ( % 1.57) Good luck!! Read full review ( % 67.50)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , Had my car towed in via their tow service no problem ( % 37.50) Then mechanic did diagnosis and estimate a month ago, and neither the mechanic nor myself can get them to respond to us about car coverage and repairing my car?! Takes an hour of being on hold to reach someone if lucky - most of the time you have to leave message?! Try getting a mechanic to do that more than once- I lucked out and mine did it a few times- his call was never returned nor would the customer service rep from auto shield call him back!?? When I said I had just spoken with him and he’s waiting for his call?!? He said no ( % 25.17) He can call me! There is no way my mechanic would or should have to call them again?! It’s been a month and now I gotta go pay to have my car towed out of the ford dealership shop because it’s been a month?! As well as pay $ they charge to diagnose it?!? They waive it if repaired there which is what I was counting on Auto Shield to take care of?!! I never would have taken it there and paid that if I didn’t have Auto Shield?! I can’t afford that, or their prices ( % 0.00) Car shield recommended I go there- then abandoned me and my car?!? I’m dumbfounded ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , CarShield is the Company to go to ( % 37.50) Coverage is for as long as you have your auto and transferable to your new auto with no change in payments ( % 4.32) The customer service are very cordial and knowledgeable of their co ( % 20.00) Can't go wrong with CarShield! ( % -62.50)
consumeraffairs
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2019/3
Original review: March , Transmission ( % 37.50) Excellent ( % 100.00) Didn't take long ( % -5.00) I am very satisfied ( % 65.00) With this company ( % 0.00) Will tell all my friends and family about them ( % 0.00) They are very nice ( % 78.00) Great price ( % 80.00) If you want to get your car fixed for a great price ( % 45.00) Everyone should use them ( % 0.00) Call --- ( % 0.00) They tow your car anywhere you want ( % 0.00) And fix it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , We had to cancel our policy due to our vehicle being totaled in an accident involving a deer ( % 12.50) The customer service representative was most helpful and sympathetic to our situation ( % 50.00) We will be returning to your company once we replace that vehicle ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , The agent was very nice when explaining my options ( % 57.75) She answered all my questions, she looked for the best deal and made me feel good about getting coverage ( % 85.00) One thing about the call was she made me feel comfortable and she knew a great deal about what she was offering ( % 60.00) Didn't sound like she was reading from a paper ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , Vehicle broke down and CarShield was a phone call away ( % 10.97) The advisor got a tow right on the way and it was towed to the mechanic shop and thanks to having CarShield as my backup plan ( % 24.29) I would recommend that all my friends and relatives get CarShield as their plan ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , The customer service representative was very experienced, patient and customer friendly ( % 58.33) Made me feel like telling all my friends to sign up for CARSHIELD ( % 0.00) What I like most about CarShield is their days grace period, was so worried that I have to wait longer before the coverage would kick in but was so relieved when I was informed that the grace period was only days ( % 25.00) Will be so happy to get my car fixed because I have spent a lot of money on the car already ( % 26.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , I obtained the warranty almost a month ago ( % 37.50) My check engine light came in on Friday ( % 40.00) Well during diagnostic the mechanic found axle issues ( % 0.00) Carshield refused to pay ( % 0.00) At first they told mechanic it was not covered ( % 25.00) Which in my policy stated it was ( % 0.00) When I called the rep told me because it happened days after my grace period it was a pre existing condition which it was not ( % 0.00) So basically they called me a liar ( % 0.00) They look for every loophole not to pay ( % 0.00) Please people stick with your dealer or manufacturer warranty ( % 0.00) They even told the company they would have to send their own adjuster to go behind your chosen mechanic for verification ( % 10.00) Smh it is nowhere near as clear cut as the commercials make it out to believe ( % 10.00) Needless to say I cancelled the policy ( % -50.00) I would rather pay out of pocket for the work rather than a false sense of security that turns out to be gas poured on a fire ( % -40.00) Save yourself the hassle ( % 0.00) God as my witness do not give these people your money ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , Great customer service ( % 58.75) The person was very professional and kind ( % 36.50) He answered all of our questions ( % 0.00) My husband covered two cars, because of the deals they offered ( % 0.00) We are in good hands with CarShield ( % 70.00) I will let my friends and family know about CarShield savings ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , Customer service excellent, made available fax and email numbers sent to help with reimbursement of CarShield warranty ( % 59.17) Thank you very much ( % 26.00) We love you Arizona and moonlight in Vermont Hope uplander ( % 50.00) Will run within computer tolerance governed by new installed thermostat ( % 13.64) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , Usually, reading your contract would suffice and answered questions are correct; not with CarShield ( % 6.25) This is the only warranty company that I or the two auto mechanic shops had an experience as such ( % 0.00) Initially, I was told that I could take my automobile to any ASE shop ( % 0.00) Christian Auto Brothers evaluated the issue and CarShield's adjuster came to the shop and approved the compressor and associated parts, dryer, etc ( % 0.00) However, I was then told by CarShield that their parts would have to be shipped in, with a minimum of three days for delivery ( % 0.00) Because Christian Brothers did not accept shipped in parts, I had to pick up my vehicle and take it to another ASE approved mechanic ( % 0.00) On Friday, March , I dropped my car off at a very reputable Mechanic, (LMC in Spring, Texas), and received a call from them on Monday morning advising that CarShield was no longer covering the previous estimated repairs, totaling $, ( % 24.17) , only covering the compressor, $ ( % 0.00) ( % 0.00) PLEASE TAKE CAUTION BEFORE PURCHASING A WARRANTY FROM CARSHIELD! Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , I wanted to see was my bill pay and what kind of plan did I have ( % 48.75) Wonderful experience ( % 100.00) Helpful, knowledgeable, very respectful and good person on wonderful the end of the line with me to explain things to me ( % 78.33) Thank you ( % 0.00) She was so helpful and caring ( % 0.00) Made me feel like a person not a number ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , Very good to work with dealer's service dept ( % 64.25) Had little to no trouble getting approval for the work to be performed ( % -4.38) Very good coverage of parts and equipment for my car ( % 91.00) ( % 0.00) ( % 0.00) Customer service personnel very courteous and pleasant to speak with ( % 75.67) ( % 0.00) ( % 0.00) Only complaint is when calling it takes a long while to get through and getting to right person to speak with ( % -1.61) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , Great customer service!! Very attentive to my needs ( % 63.17) And great reassurance that my needs are met!! I would recommend them to everyone that might need an extended warranty ( % 100.00) Glad I found this company!!! Thanks for your service ( % 58.83) ( % 0.00) ( % 0.00) You are appreciated ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , Sorry to have to cancel ( % -6.25) Marisa provided all the detail, took her time to ensure I got the information correct, and provided exceptional instructions to help me cancel my policy correctly ( % 66.67) She was exceptional ( % 66.67) As was the last representative who helped me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , It was total nice with all the experience that they offer me in the package deal ( % 32.50) The company will explain everything to you and you will be satisfied with the price and the discount that they give ( % 50.00) It's very helpful ( % 20.00) I'll advise anyone to contact CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , We are an automotive repair company with a customer who unfortunately purchased this plan ( % -6.25) Had we known, we would have recommended another ( % 0.00) We had to call times, to hour hold each time, and when we reached a "person" they denied everything except a minor item ( % -5.00) They stated that they do not cover worn items, only parts that break (and that is a maybe) ( % 0.00) Suggested that we tear down the motor and then they will decide ( % -15.56) What? And who is going to pay for that? They know nothing about cars ( % 0.00) We will not accept any more customers with this warranty ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , CarShield, Maybe it is because of only a check engine light and that my Audi was not towed into the service department ( % 25.83) ( % 0.00) ( % 0.00) The auto service department relayed to me this morning that none of my claim was approved by the d adjuster based on the information their inspector sent them ( % 0.00) I had to get a rental car while I waited for their inspector and now, none of this is covered ( % 0.00) I called CarShield after receiving the news from the auto service department that my claim was denied for fuel injector failures and a slow coolant leak that was discovered during the diagnostic ( % -30.00) I called and it was almost an hour, before the callback prompt came on and once it did, I selected appropriately and never got a callback (at all today) ( % 50.00) I emailed and received a reply back to call -- ( % 0.00) The lady there was the most helpful in that she told me that the seal gasket for the coolant leak was not covered and that since the inspector nor the shop could pinpoint the cause of the and cylinder misfires, it was classified as going out and not broken, thus, claim denied ( % 35.00) ( % 0.00) ( % 0.00) The coolant leak means my car, is not safe on the road and will fail its next safety inspection, so I have to get this fixed out of pocket because I cannot continue to pay for the rental and because I cannot get any assistance for the parts and labor negotiation to even begin that process (I will explain more about that below) ( % -3.00) Thus far, my experience is horrible ( % -45.00) The helpful customer service lady said there was still a way the company could assist me in getting up to % off the repair costs ( % 0.00) She said call --, tell then my claim was denied and that I wanted to talk to someone about parts sourcing and labor negotiations ( % 0.00) I did this and once I got someone on the line started to give him my information, we got disconnected ( % 0.00) They never called back (why this is not a practice, I don't know, all my information is requested) ( % 0.00) I called back and ended up on hold for minutes, finally got someone and they still had to transfer me to the department that could help ( % 0.00) ( % 0.00) ( % 0.00) This was a minute hold ( % 0.00) I tried the customer service number again ( % 0.00) Got in the callback queue and once someone did call (from American Auto Shield I believe) they couldn't help and it was after business hours for CarShield ( % 0.00) My first call to CarShield was at : this morning (HST) and this final contact was around : pm (HST) ( % 12.50) I would love it if someone from the department that helps negotiate parts and labor could contact me and at least help me with that part since, no other part of this service contract is useful to me and I cannot spend another day on hold ( % 14.06) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , CarShield is the front man for a bunch of scam warranty companies who can't get any sales on their own, so CarShield brings them customers, like sexy demons luring unwitting victims into the clutches of a vampire ( % 49.17) These well-trained sales ponies are your best friends--until they get their sale ( % 100.00) Then they're out of the picture ( % 0.00) Something wrong with your car? Warranty company denying your claim? Too bad for you! CarShield's already far down the road, counting their money, laughing at the sucker they left behind in the dust ( % -30.44) I was one of the lucky ones ( % 33.33) I found out real fast how much of a scam CarShield is so I didn't have to go on for years thinking my car was protected by one of their fraudulent providers, pouring thousands of dollars into a protection plan that appears real on the surface, but doesn't actually cover a thing ( % 17.50) Just look at the reputation of the scam warranty company CarShield tries to deliver you to ( % -10.00) You'll see for yourself that this company is fronting for a bunch of thugs ( % 0.00) Less than a star for this vile organization ( % -16.67) May it rot on the outside like it rots from within ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , I’ve had CarShield for yrs ( % 37.50) I have a Mercedes ( % 0.00) It had a issue where the service engine light wouldn’t go off ( % 40.00) I took it to the Mercedes dealer ( % 0.00) They had a lot of issues where they couldn’t resolve the problem ( % 0.00) CarShield didn’t want to pay the deal the hourly rate & wanted to get a second hand part ( % 0.00) Mercedes wouldn’t Warranty a Ford, etc part for my Mercedes ( % 0.00) It cost over , to fix it & CarShield wouldn’t pay but a portion 'cause they wanted a cheap dealer ( % 40.00) They then told Mercedes they wouldn’t pay our any more money ( % 50.00) I canceled ( % 0.00) Awful customer service ( % -100.00) They left the Mercedes deal agent on hold for hrs ( % 0.00) I had to cancel cause they wouldn’t pay out to fix my car but I paid , a year for services ( % 0.00) I’m going to file with the Better Business Bureau ( % 50.00) I will pass the word on about their awful services ( % -100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , Called because we just bought CarShield the day before ( % 37.50) So we were new and had not received the email we were told we would get of policy and app ( % 13.64) So I called ( % 0.00) There was a mixup on our email address and we got that corrected ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , Maureen was very patient, informative, and courteous, she did everything she could possibly do to assist me ( % 29.38) I just have to do some more research before I make decision with a plan ( % 50.00) I just didn't want a plan that I would be paying for so long ( % -5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , I needed a tow truck ( % 37.50) Called representative was very helpful ( % 20.00) Called back in a timely matter ( % 0.00) Very helpful ( % 20.00) Explains the options completely ( % 10.00) Made the experience very easy and explained in depth what the process was going to be ( % 56.33) Very pleased with the entire process so far ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , Michael was very patient and helpful and kind when providing services ( % 39.17) He described in detail what my plan was and helped me to understand what I was paying for ( % 0.00) I would recommend this service for anyone in low income that needs help ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , Jessica you were awesome ( % 68.75) ( % 0.00) ( % 0.00) I get anxiety attacks when I speak to people I don’t know and Jessica made me feel like I know her for years ( % 0.00) May God bless you!!! Thanks for being a sport ( % 20.00) ( % 0.00) ( % 0.00) and for making me laugh ( % 30.00) Haven’t done that in a long time ( % -5.00) Once again thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , Cancelled auto withdrawals and went to manual payments ( % 37.50) Your person was very helpful and pleasant ( % 46.67) Your company is the best and I would recommend it to anyone who needs it ( % 100.00) I will use it again in the future if I ever buy another used vehicle ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , The representative that assisted me was very courteous, professional, helpful and knowledgeable ( % 41.83) The process was time efficient, informative and helpful and went smoothly ( % 40.00) The representative Chris ** was at the same time patient sincerely concerned with assisting with the help that I needed ( % 25.00) A very pleasant first impression experience, with CarShield ( % 60.17) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , I signed up for this company for coverage and I was giving wrong information ( % -6.25) They ask me for miles and I told him I wasn't sure ( % 50.00) He said to, "let us know" when I could, I emailed them the right one and I took it to shop to have a repair ( % 28.57) They said it was a problem with miles ( % 0.00) After sending them different documents to show miles was right, they still wouldn't except that and canceled me ( % 14.29) This is a joke just to get money to sign up people and never pay for nothing, he told me to guess miles on phone ( % 0.00) I did and it was actually over what it was that should have been better and showed them all the proof they ask for for years of service and they still wouldn't repair my car ( % 25.00) Just canceled it, bad business ( % -70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , Customer service was great and helpful, also excellent and I would recommend this to my friends and family and awesome job and roadside assistance was also helpful as well and just everybody did a excellent job on helping me out ( % 83.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , Yes you are a good company to deal with and very friendly and helpful people ( % 59.38) Would recommend to each and all my friends and family ( % 0.00) Thank you for the great service and help you have provided to me ( % 80.00) Again thanks for assisting me with my questions ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , Good experience ( % 70.00) Hopefully will be of great benefit and bring some peace of mind ( % 80.00) Answered my questions and went over the various plans to find what fit best for my situation ( % 46.67) The promo code saved us money, I recommend using it ( % 0.00) Representatives were very helpful ( % 20.00) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , My Ford vehicle has a service contract from CarShield ( % 0.00) It is for comfort and reassurance that if anything goes wrong, it can be remedied quickly ( % -8.33) When I dealt with my rep, it was an easy and straightforward interaction ( % 40.42) However, I had some issues that came up with the vehicle itself and I was extremely disappointed that they didn’t stand up for the warranty that I thought I was buying ( % -75.00) The issue was essentially an oil leak on the top of the engine and it wasn’t covered ( % 25.00) I was very frustrated because I'd taken it to several dealers and they kept saying the same thing ( % -30.33) It was an oil leak but it was near the fuel pump ( % 10.00) People weren’t seeing between the lines ( % 0.00) So, I had to go out of pocket and had the oil leak fixed ( % 10.00) It was almost $, ( % 0.00) I have a receipt but I just didn’t know who to fax it to that shows that it was an oil gasket, not a gasoline or a fuel gasket that was the problem ( % 0.00) The situation was handled poorly and I wanted to talk to a manager ( % -40.00) CarShield was easy to get into, but now I'm realizing that if they are not gonna cover everything then why should I go with it? With that, I won’t be using CarShield anymore ( % 43.33) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , The staff is great, they are very helpful in any way they can ( % 50.00) I would recommend them to anyone ( % 0.00) If they tell you they will call you on a certain day ( % 21.43) You can count on it ( % 0.00) You will get your call ( % 0.00) Thanks to CarShield ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , My apologies ( % 0.00) ( % 0.00) ( % 0.00) this is a rushed response ( % 0.00) I had a great customer service experience with CarShield ( % 80.00) There was no hassle ( % 0.00) ( % 0.00) ( % 0.00) no stress ( % 0.00) They were there to help with my questions and concerns ( % 0.00) Very patient and understanding ( % 20.00) Even the cancellation process was not stressful ( % 0.00) I will reach out to this company in the future ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , First time buyer of CarShield ( % 25.00) I hope all goes well ( % 0.00) I like the plan that there is no contract ( % 0.00) The person I spoke to on the phone made me feel comfortable ordering the coverage I normally do not buy over the phone ( % 16.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , Always paid my claims, no questions asked! Customer service was great, always friendly and helpful! I had two claims processed and they went very smoothly, no issues with rental car either ( % 33.63) They made the whole process convenient ( % 20.00) I would definitely recommend to anyone looking for aftermarket coverage for their vehicle ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , The woman who took my call was very professional and was sensitive to my problem ( % 11.50) She helped me set up my acct that makes it easier on me ( % 0.00) I highly recommend your services to my friends and other senior citizens ( % 1.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , Agent I spoke to was very helpful and clearly explained the program to me ( % 15.00) I have compared the coverage and cost with other companies and I think this is a good value ( % 28.75) I hope to recommend your service to others ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , My experience was good and I would recommend to a friend ( % 70.00) I have heard nothing but good reviews about CarShield that is why I decided to purchase a quote today ( % 70.00) My car is a ( % 0.00) It's getting older and I feel I should have the best protection on it ( % 58.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , I saw a commercial on tv regarding this service, so I called with intentions of only getting information ( % 0.00) After speaking with Doug, my rep, I was convinced this is definitely something I can use ( % 0.00) The value for all the services you get is definitely worth it ( % 30.00) I have a second vehicle and will eventually get it for that vehicle too ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , I first heard about CarShield, from the radio (Grim) and the television ( % -37.50) I've only had the extended warranty a month now but I am happy and blessed that this company helps people, try to find an affordable price, with extended warranties ( % 40.00) We do need this, for our cars ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , Amy representative was awesome ( % 100.00) You need more like her ( % 50.00) She made my day and brought a smile to my face on a challenging day ( % 40.00) She is personable and knowledgeable of the service ( % 0.00) Treated me like a person ( % 0.00) It was nice to talk to a real person ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , Didn't know if I could have my towed without having my deductible ready at the time of service ( % 20.00) I was reassured ( % 0.00) My towing will be scheduled for next week and it will be smooth sailing from there ( % 20.00) This will be my first service thru CarShield ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , Your plans and coverage were good, but my wife and I had discussed the subject and since we have sufficient funds to cover any conceivable maintenance problem we decided to cancel the coverage ( % 21.11) Your representative was very helpful and polite and completed the required action in a concise manner ( % 13.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , My transmission in my Mercury Monterey is giving me a problem with slipping and a hard shift from low to high gear intermittently ( % -5.79) I contacted the company that supplied the transmission and was told to contact CarShield ( % 0.00) I contacted CarShield and I have to take the vehicle to an ASE Certified Dealer ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , This company advertises excellent reviews for month-to-month warranty coverage ( % 100.00) They tell you that everything is covered ( % 0.00) My daughter called from the side of the road claiming that our JEEP Liberty with only K miles on it smelled like oil and there was a funny noise ( % 12.50) We had the car towed to a local service station and they diagnosed that the front transfer case needed to be replaced ( % 0.00) The part + labor was to be about $ ( % 0.00) It took days to get an adjuster from CarShield to the service center and after this wait, they refused to pay for the part and repair, claiming that we should have known that this needed repair months before, and that they weren't responsible for the repair (because I only had the policy for about months) ( % 3.33) The service station admitted that there was NO WAY that this happened months prior - the car had been in for routine service months prior ( % 0.00) We called many times - hold times were abominable, sometimes -' - and we escalated the call to supervisors and managers ( % 50.00) All held to the line that this occurred prior to us having the warranty and they weren't paying ( % 0.00) My daughter is extremely fastidious about odors and noises and would definitely have let us know if there was a problem as soon as one existed ( % -6.25) This is a FRAUDULENT company ( % 0.00) PLEASE DO NOT SIGN UP with them even though the price might seem right ( % 28.57) There is a reason that the price is right ( % 28.57) We ended up paying for the repair outright ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , When I called to get coverage on my classic Chrysler PT Cruiser Touring Edition, I knew it was out of warranty by over years so I figured lets see what CarShield pricing would be to cover my vehicle ( % 16.67) ( % 0.00) ( % 0.00) Oddly enough it's a typical start at "price", and when mention that seemed high, asked are you a "senior", "why yes ( % -0.22) ( % 0.00) ( % 0.00) " "Oh, so we cannot offer you a lower "price" ( % 0.00) ( % 0.00) ( % 0.00) then I said I'm going to think this over, was put on hold for a few minutes, rep came back with "if you purchase today I can lower that price even more"! PRESSURE SALES never get my vote or money ( % 14.17) Guess they didn't get my message that I'm not interested because today I get another one of their sales letters in the mail ( % -12.50) Thank you for keeping the U ( % 0.00) S ( % 0.00) mail busy! ( % 12.50)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , I called customer service this morning to mail and or email me a copy of the booklet for the coverage services provided ( % 0.00) Total time for the call from dialing to waiting and speaking with a customer service rep ( % 0.00) took only six minutes ( % 0.00) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , My account was cancelled due to a payment issue with Paylink and Rick from CarShield called over and took care of it ( % -12.50) I have used your coverage and recommend it to all my friends and you can thank people like Rick for that ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , After reading contract I decided this plan wasn't a good fit and decided to contact rep ( % 55.00) I contacted Justin and advised him of my thoughts ( % 0.00) Very helpful and friendly ( % 28.75) The initial rep was also very helpful and knowledgeable ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , My experience with CarShield is nothing more the very positive although I never had to use it ( % 39.77) It was good to have ( % 70.00) Only reason that I canceled was I could not afford it at this time ( % 0.00) Thanks for CarShield ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , It takes way too long to get things approved with CarShield ( % -5.00) I got a service contract because I didn’t want a huge expense to repair if something happens, and the dealer filed a claim with them when I had an issue ( % 40.00) But then my car was in service for nine weeks because of the back and forth with the company ( % 0.00) They said they had to get the adjuster out again to see if they would replace the valve or not ( % 0.00) It was just ridiculous ( % -33.33) I also never got the reimbursement for my rental car ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , Customer service is always standby for all of your questions ( % 0.00) They're polite and correct ( % 0.00) As for claims, we haven't done any so for but I'm sure they will handle everything profoundly and efficiently ( % 29.17) Definitely recommended for everyone that looks for an affordable bumper-to-bumper ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , Called the customer service and told me that we're having issues ( % 0.00) ( % 0.00) ( % 0.00) Truck has been in the shop for almost a week ( % 0.00) Cant get approved for parts because the company wont answer the phone waited mins and mins several times - tried online claim not available ( % -10.00) I have paid for this service and it's basically unusable when I have needed it this week - called for days ( % 0.00) ( % 0.00) ( % 0.00) they are happy at Car Shield to take payments however they only refer you to the claims dept for no one to be available to answer any questions ( % 40.00) Eventually I need to get my truck back so I dont have to walk or hitch rides with other people ( % -6.25) ( % 0.00) this is ridiculous period ( % -33.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , Emailed through the site expecting an email in return ( % 0.00) They called every minutes until I picked up the phone ( % 0.00) Once on the phone, and after a transfer to my "specialist", I was given a non-stop sales pitch of how great this coverage was and how lucky I was to have called ( % 56.67) I didn't have anything to compare the price to, nor was I ready to commit without researching the company more, so I politely tried to get off the call ( % 35.00) The salesperson was completely relentless in trying to push the coverage, even when I told him I would think it over and do my research ( % 10.00) I told him I wasn't ready to commit and he actually said "You're never going to be ready to commit ( % 13.33) " I hung up at that point ( % 0.00) If you are confident in your product, let me find out for myself ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , My representative Doug was helpful and laid out my payment plan history as well as outlined how many payments I have remaining ( % 50.00) He was quick, easy to understand and very professional ( % 29.89) Thank you Doug period ( % 0.00) I do like to thank CarShield because without them I will be unsure about driving my vehicle everyday as much as I do ( % 0.00) With them I know that I'm able to afford any mechanical problems that may come up ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , This company has multiple BBB complaints filed against and about them ( % 0.00) The excuse I got was that they did not want to pay into BBB for accreditation ( % -5.00) That said, the coverage is not as good as they present themselves to be and furthermore, the undue long lengthy waits on hold to speak to a claims adjuster is just nuts ( % 21.67) They want to use only the parts they want you to use (more often than not, from wrecking yards and not new), and the delay in obtaining parts from their sources is unreasonable ( % 14.39) The coverage they offer is not any better and in fact worse, than what you could get from the vehicle's manufacturer ( % 5.00) Most if not all vehicle insurance plans offer the same or better so it would behoove you the consumer to do the research and sign on with either your own choice of established insurance plans or AAA ( % 40.00) Roadside assistance in terms of towing is usually a good idea with whatever insurance plan or agent you do go with ( % 70.00) This outfit is a high pressured sales and as such will do whatever it takes to get you to sign on with them ( % 8.00) Buyer beware!! AAA offers many of the same things and in some cases, more ( % 27.50) I will not recommend or suggest this CarShield to anyone for any reason whatsoever!!! Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , We just joined this morning ( % 0.00) Now canceling! I spent minutes on hold ( % -10.00) My husband spent minutes on hold ( % -10.00) TOTAL minutes just today!! Too much back and forth between CarShield and American Auto Shield ( % 0.00) ( % 0.00) ( % 0.00) With NO resolution! Also filing complaints with BBB, etc ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , I purchased CarShield in early January for my Town and Country with , miles ( % 10.00) As it turns out, we had an engine issue last week with a valve ( % 0.00) I took the Van in on the morning of / ( % 0.00) The dealership attempted to contact them that day ( % 0.00) The dealer sat on hold for hours with no one answering ( % 0.00) I called several times and was placed on hold too ( % 0.00) I left a number for them to call me back and, of course, that never happened ( % 0.00) The dealer finally, on the st got a hold of the Engine group and they told him an inspector would have to view the car ( % 0.00) The inspector called and stated he might get there Friday but more likely Monday ( % 25.00) So Monday morning he inspected the car and stated he would have to write up a report and submit it ( % 0.00) That would be done within hours ( % 0.00) The dealer has been on hold with CarShield for last hours trying to get approval to do the work ( % 0.00) I had to rent a car for this time period which, of course, CarShield won't cover because they have not approved the work ( % 0.00) We are still waiting for SOMEONE to answer the phone at CarShield ( % 0.00) I would suggest you consider another Automotive Warranty service ( % 0.00) This is a horrible way to run a business and steal money ( % -100.00) I would invite someone from CarShield Management to contact me directly to help with this issue ( % 10.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , Don't have my package yet for my Ford F- and I'm looking forward working with you all ( % 0.00) I hope it will be a very good relationship in the future, I plan on keeping my truck for a very long time ( % 28.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , I wanted to make sure I have good savings which made me decide to buy a vehicle service contract and CarShield was the biggest provider that I know of ( % 60.00) I've heard good things about them ( % 70.00) The reps helped me out and I had a great experience with them ( % 80.00) When I filed a claim last year, the dealership contacted CarShield and everything was taken care of ( % 0.00) I picked them out because I need it ( % 0.00) I drive a luxury vehicle, so they check my navigation and my transmission ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , I bought a used vehicle and I didn’t know what was wrong with it ( % -50.00) I considered the dealership in purchasing an extended coverage but I had a buddy that went through CarShield so I looked into them ( % 0.00) Their rep, Norman, was very courteous and he had good knowledge of the different coverage policies ( % 49.33) He was also willing to work with me ( % 25.00) When I had a claim for a transmission, the dealership took care of everything ( % 0.00) I just drove the car in and the dealership made the call ( % 0.00) Then CarShield sent somebody down and verified everything ( % -15.56) The claim went well and CarShield covered the work on the transmission ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , I was helped out within a few hours applying, it was so quick and easy, and the representative helped me out accordingly to my financial situation ( % 14.17) I feel so safe now and at ease that I can have my car repaired if anything happens within the engine or transmission ( % 50.00) I am excited to experience the great repairs and customer service down the road if my car ever needs it ( % 33.98) Recommended it definitely to anyone!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , When I joined CarShield the representative made sure I had the coverage I needed ( % 50.00) He explained everything I needed to know ( % 0.00) I work nights so it's important that my vehicle is dependable ( % 40.00) Signing up with CarShield gave me peace of mind ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , My experience was very pleasant and your representative took good care of my needs and told me about the plan that came with the gold plan ( % 82.67) He described in detail what it covers and how my payment works ( % 0.00) Thank for helping me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , Cordell was very nice and not pushy ( % 78.00) I appreciate that ( % 0.00) I hope that my experience with CarShield will be as nice as it was with Cordell ( % 60.00) We didn't need the powertrain part of the warranty but didn't want to lose the other parts, so I went with the new car diamond plan ( % 0.57) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , The rep did a good job when I was purchasing the CarShield warranty ( % 70.00) One time, when I had an issue with my vehicle, I took it to the dealer and the were the ones that took care of it ( % 0.00) I was happy with the amount of coverage that CarShield provided ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , Assisted me right away with the product that I purchased for my new computer ( % 21.10) ( % 0.00) ( % 0.00) Considering that my old Dell laptop was no longer in use ( % 10.00) The system was not going to let me activate on my new computer, so I gave them a call and they assisted me right away ( % 21.10) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , We have a car that is a little bit later model ( % -9.38) And once we explained to CarShield what we wanted from them, they had the exact plan that we needed ( % 25.00) The person that sold us the warranty made sure that we got the coverage that we wanted ( % 50.00) And he worked with us on the price because we were really particular about what was in the warranty and he made sure he got the top of the line ( % 38.89) I talked to a guy when we were getting ready to take the car in for service, and I was asking him about repairs because we had a diagnostic test ran on the car ( % 20.00) We knew what part it needed to be, and he was snappy ( % 0.00) That was the first time I had ever called customer service because we didn't need to use the warranty until that particular time ( % 20.83) He said he didn't have time to look up all that stuff ( % 0.00) He told us to just take the car in, and he'd let us know if CarShield would cover it or not ( % 0.00) But CarShield took care of getting the car fixed after I took it in ( % 10.00) We paid our deductible and everything's fine ( % 41.67) I would recommend them ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , We never had the need to use your services, so really not able to give any feedback about that, but was totally satisfied with all conversations we had with all the staff while choosing your company, would definitely use this again if the need arises! ( % 8.33)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , The people at CarShield are very professional and helpful with every aspect of the contract, transaction and everything that is related to the product ( % 6.50) If they do not have answer for you, they make every attempt to find the correct answer ( % 0.00) I tell everyone I know that CarShield is what everyone needs to look into ( % 0.00) They are fantastic! ( % 50.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , Highly recomend this protection plan, for anyone out there trying to have a peace of mind ( % 16.00) Their plans are really great and fits everyone budget, don't wait for your car to break down and have to pay out of pocket to get your car fixed, get CarShield Now ( % 24.81) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , The coverage is a great value for the price!!! The price I paid was lower than I expected ( % 45.00) The representative was knowledgeable, friendly & patient! He allowed me to ask as many questions as I wanted without making me feel like I was a bother ( % 48.44) ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , Fast and extremely helpful ( % 3.75) I really want to continue with CarShield but don’t know how to get a live person to walk me through the channels since I missed my deadline late ( % 1.21) I was in the hospital for a stay and now at my daughter's for observation before turning home ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , CarShield told me that my car has a warranty on it that I could have purchased ( % 0.00) They gave me the descriptive details upon what it brings along with it, what it covers on it, and I went from there ( % 0.00) It sounded legit ( % 0.00) The purchasing process was through the phone ( % 0.00) The reps were very helpful, friendly and cool ( % 30.83) They broke down around the payment ranges and all that ( % -15.56) However, I was covered for five years from what they had told me, and they basically stated that I had to make a full payment, and between those five years, it was gonna be about , ( % 35.00) I actually ended up covering it a little bit sooner ( % -9.38) I called one of the specialists on there, and they said since I already had paid the whole amount, I was still covered for two more years ( % 35.00) I have filed a claim for my transmission because it faltered and it started going bad ( % -70.00) I was basically not able to use my car for two weeks ( % -25.00) CarShield ended up covering me on it ( % 0.00) They gave me a used transmission, but it worked perfectly so I was able to get my car back ( % 50.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , I heard about CarShield on the radio many times and finally decided to call ( % 25.00) My car is the lifeline to my business as I am very mobile ( % 20.00) I was greeted friendly and informatively by three service representatives ( % 37.50) Each person ( % 0.00) Kate, Blake and Scott were really warm and personable ( % 60.00) I was offered a plan that was just right for me ( % 28.57) ( % 0.00) ( % 0.00) and it was explained concisely ( % 10.00) I feel really good about the transaction and I am so glad I found a minute to call ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , I would like to say thank you for your services and I am looking forward to using your services again in the near future ( % 5.00) I would definitely recommend your company to my family and friends ( % 0.00) I also would like to say you're the best ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , Blake was a very well informed representative for your company ( % 20.00) He listened to what I told him and offered me an affordable, quality plan for my vehicle ( % 0.00) Up until now, I have been unable to afford coverage for my vehicle, being that I am on a fixed income ( % -20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , The engines' head gasket blew and the block cracked I had already had the protection before my car broke down ( % -15.56) My mechanic said when I took it to the shop was after I got the protection not before ( % 0.00) I am years old and have little memory loss on dates ( % -4.38) So I hope that all goes well in getting my car fixed ( Chevy Blazer) ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , I needed an extended coverage for my car due to its age and mileage ( % -12.50) I looked at CarShield online after I saw their advertisement on TV and I contacted them ( % 0.00) The reps I talked to knew all the policies but they were a little forceful ( % -18.75) I wanted to shop around a little bit but they continued to lower their price point and since I felt comfortable with that they offered me, I went ahead with that ( % 10.63) Once, the check engine light on my car went on so I took it to the shop to see what the problem was ( % 40.00) They checked to see what the codes came up with and told me the severity of the problem ( % 0.00) I gave them the information for CarShield and they contacted the warranty company ( % 0.00) Initially, CarShield would not cover the issue until they could do further investigation to see if the issue was because of maintenance neglect or if it was an actual mechanical issue ( % 0.00) I knew I wasn’t at fault because I had done maintenance on the vehicle but I had to authorize the auto mechanic to tear down the engine to a certain point where they could have an investigator come out, take pictures, and forward those pictures back to CarShield to determine if they were going to cover the cost or not ( % 1.96) It was a $, breakdown of the engine without any guarantee so I was taking a leap of faith ( % 0.00) When I signed up with CarShield, I didn't do a very thorough check on their reviews but at that point, I did and I found that there were a few comments from previous policyholders that were not reimbursed ( % -5.56) So, I had a lot of doubts ( % 0.00) But CarShield's investigator agreed that the issue was something that was not because of neglect and they decided that they'd cover the cost of the repair ( % 0.00) The engine replacement could have been completed a day sooner but I was given the option to go with an engine that was completely covered by CarShield and I didn't know how good that engine was ( % 40.00) So, I went to a Ford Motor Company certified mechanic and I was given the option to put a Ford certified engine with a Ford certified warranty in the car with a condition that I would have to cover out of pocket the cost difference between that engine and the engine that CarShield agreed to pay for ( % 0.00) I went with the Ford option and covered the difference out of pocket ( % 0.00) In the end, I was happy that CarShield covered the repair given the fact that there were some doubts initially and I had to take a leap of faith ( % 40.00) But the fact that it took as long as it did for them to finally say that they'd cover it by getting an investigator out there wasn’t very timely at all ( % 5.00) The process was supposed to take a couple of days but the car was at the shop for almost two weeks ( % 0.00) Plus, I had a six-day period where I had no rental vehicle coverage and I was in limbo ( % 0.00) And because of that, I can't say that I'm happy with my experience ( % 80.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , Thank you for a great extended car warranty ( % 80.00) I will return with more comments after my new coverage will go into effect ( % 31.82) Until then, I can say that I am satisfied with the car coverage provided to me fast and easy ( % 37.78) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , Carshield rep was helpful on checking status of ticket for American CarShield, because their site has no update on my claim status, but she can see it on her system ( % 0.00) I never have a problem checking with CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , Representative - She was very professional on explaining the way I can get my refund from Carshield due to a bad experience with a dealership after they destroyed my new car even I never drove the car, so Carshield is the best warranty in the nation ( % 8.83) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , The credit union that I deal with would not give me a full bumper-to-bumper extended warranty on my ’ Corvette ( % 35.00) They would only give me an engine and power train ( % 0.00) I got something in the mail from CarShield and it said that I could call and talk to them ( % 0.00) So I called the number and talked to one of the reps ( % 0.00) The rep said they could give me a full bumper-to-bumper warranty ( % 35.00) It was a little more than the credit union, but it covered a lot more ( % 27.08) It sounded like a good deal ( % 70.00) I've had many extended warranty services and I cancel them as soon as I have the actual brochure and I have read it through about three times, and I know what they'll cover and what they'll not cover ( % 25.00) As soon as they try and pull a fast one and say, “Well, that might have been covered,” I tell them, “No, no, no ( % 20.00) It says right here in black and white on this piece of paper, you're covering that part ( % 3.97) ” When they then try to pull some funny business, I tell them that they're done ( % 25.00) They're not standing up to what they say they are ( % 0.00) Right on the get-go, I had some gasket leaks on the Corvette ( % 28.57) It was found when an oil change was being done on the car ( % 0.00) I double-checked with the book to see what CarShield was covering, and sure enough, it said that, “We cover all engine and rear-end gaskets from leaking ( % 25.00) ” I knew that I was % covered ( % 0.00) But then, it happened that the CD changer in the car quit loading at the same time ( % 0.00) So I looked it up as well and I said, “No, it covers factory to factory CD warranty on a radio ( % 0.00) ” So, all three things I was % positive are supposed to be covered and there shouldn’t be any problems ( % 22.73) I told that to the Chevy dealership, asked them to call CarShield and have a deductible ( % 0.00) The person at the dealership called back and said that a CarShield rep was coming out to go over everything that we had written down ( % -7.78) He'd be there in two days and then he'd say yes or no on everything ( % 0.00) I said, “Okay, fine ( % 45.83) We'll see how good CarShield is gonna be ( % 70.00) ” The rep did come out and the Chevy service writer called me up and said that they were covering everything, that they were very good ( % 91.00) He even added that they were gonna cover some of the loops that were coming out ( % 0.00) I asked how was the CarShield guy and I was told that he was great ( % 80.00) CarShield was very fair and they did exactly what they said they were gonna do, and everything that was in writing, they covered ( % 58.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , Thanks to your representative for his outgoing demeanor and professional personality ( % 15.00) He was most helpful and polite and guided me through the process of enrolling in your policy ( % 50.00) Thank him for me ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , I recently had some issues with my truck ( % 0.00) My engine light came on and I took it to the dealership and they contacted CarShield ( % 40.00) They had my truck for over two months, the first time ( % 25.00) They said I had some bad lifters and they only address one side of the motor ( % -35.00) And you’re never supposed to do anything like that ( % 0.00) If you had any lifter issues in your engine, you should replace all those lifters ( % 0.00) And now, my engine light is back on again ( % 20.00) They called and said I need a pressure release valve, and CarShield did not replace that ( % 0.00) They said because that’s a worn part ( % 0.00) If my lifters’ a worn part, of course it’s gonna wear it out ( % 0.00) They should rebuild the whole engine ( % 20.00) And now, I have an appointment to go back next week because when they replaced all those lifters ( % 0.00) I understand they pay $, and I had to pay bucks for diagnostic checks and all that ( % 0.00) They charged me with a spark plug ( % 0.00) I just had new plugs put in that truck last year, and a tune up last year ( % 4.55) From my understanding, they’re gonna go through the oil pump and see if the oil pump is working properly, if it’s not the switch ( % 0.00) Worst scenario, I’m gonna be out another $ for the switch because CarShield won’t replace the switch ( % -100.00) It’s almost like I’m paying for my warranty and the warranty ain’t taking care of my needs for the truck ( % 0.00) I don’t like that at all ( % 0.00) When I called and asked, initially, about the lifters all they said that it was bad in a truck ( % -35.00) When I called they sent me to the actual warranty company, because CarShield is just a face ( % 0.00) I talked to somebody else and they were telling me they were gonna fix it but it depends if I didn’t have any water damage ( % 0.00) They should have found out if I had any water damage before they okayed the warranty on my truck ( % 0.00) Don’t wait until I have an issue ( % 0.00) Right now I got an appointment to take my truck back in when the mechanic will be back off vacation ( % 9.52) So then I’m gonna be out of more money if it’s just the valve switch, because CarShield said that’s a worn part ( % 50.00) But that’s a related worn part to this engine light coming on ( % 20.00) They didn’t fix the problem ( % 0.00) They only addressed half the issue ( % -8.33) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , The best way to describe my experience is by stating that I knew I was dealing with an experienced person whom I enjoyed speaking with ( % 76.67) She had expert knowledge on the coverage information without having to refer me to someone else ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , Cancel Jaguar model S-type ( % 0.00) Everything went well ( % 0.00) I told him that my wife fell down and broke her hip and hurt her arm and not able to drive right now and for at least six months to a year ( % -10.50) I will contact you when she is able to drive again ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , Claims processing lengthy - We went to our local Chevrolet Dealer for repair ( % 0.00) We told them we needed them to call CarShield first but they refused ( % 25.00) Now we are having trouble getting reimbursed by Carshield ( % -20.00) Is this normal or not? ( % 15.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , Hi, I wasn’t sure what the expiration date on my contract meant ( % 50.00) And, as I don’t want to lose the coverage, I called for some clarification ( % 0.00) I got a satisfying answer ( % 50.00) Thank you so much ( % 20.00) I actually don’t have to use the coverage, meaning that there’s no problem with my car ( % 0.00) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , I canceled the service after months ( % 0.00) This company is a POS ( % 0.00) The specific issue with my truck (my AC compressor) went out ( % 0.00) It took -weeks with over -hours of phone wait time to be transferred, transferred, and transferred again ( % 0.00) Each person said, "No worries, it's covered on your plan ( % 0.00) " The truck sat in the shop and the only way to get them to move was to call and call again ( % 0.00) In the end, they gave me a BS answer that it was a "preexisting condition ( % 0.00) " If something goes wrong, perhaps it was preexisting, but that's what it is for ( % -50.00) They cover you on a specific date ( % 0.00) DO NOT WASTE YOUR MONEY ON THIS COMPANY!!! ( % 19.53)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , Agent: Ryan ** ( % 0.00) He was very proficient, knew his job, helpful, kind, enthused, convincing, and a good experience ( % 50.00) Glad he was very knowledgeable and very patient ( % 30.00) He was very proficient, knew his job well and educated and intelligent ( % 50.00) Very good communication skills ( % 91.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , Agent was informative, and polite ( % 0.00) The agent communicated an interest in my concerns and endeavors ( % 0.00) Hunter took time to explain all the answers to my questions ( % 0.00) When I asked, Hunter spoke clearly to the level I could understand ( % 10.00) Experiencing Hunter's customer service, yes I would recommend CarShield to my family and friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , You get what you pay for! Try it, you will like it! It's like comfort food for your vehicle! I never used it, but I checked with my local mechanic to see what he thought ( % 0.00) He told me that it is a good investment to protect my vehicle ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , Either though I never had to use the service ( % 0.00) The Customer Service I receive over the phone was excellent ( % 100.00) In the near future, I will choose Carshield on mine next car and give recommendation to mine family and friends ( % 3.33) For the price I got it was well worth it and inexpensive ( % 30.00) The only probably I had was what will Carshield pay for if I needed it fix ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , Customer service was very nice since I just order cover not use up my of grace yet ( % 78.00) So please sent money back I be need it ( % 0.00) Not sure went a job will come ( % -25.00) Will need to paid house bills and need gas to look for another job ( % 0.00) Just spend , on a transmission so I want to have car cover ( % 0.00) I quess I have to wait on this ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , Great customer service with friendly, helpful, service representative ( % 58.75) My two did exactly what I had called about in a timely manner ( % 25.00) We saw the advertisement on tv for this company, and called to ask about it ( % 0.00) So we are new members and have been happy with the service reps who set up our two accounts for our two vehicles, as well as auto pay for the monthly fees ( % 46.82) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , CarShield is an upstanding company ( % 0.00) I have filed separate claims on different vehicles, and CarShield made those claims very stress free ( % 20.00) I would recommend CarShield to my family and friends ( % 0.00) The process of filing a claim is very easy, and their representatives are very professional and courteous ( % 43.11) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , The lady that I had experience with, was very good, she explain to me what the company was all about ( % 91.00) And how the company help people with their automobiles, but I hope this company keep its word and hope one day a customer can get their hold car fix whatever the problem is ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , First, I didn't have to wait on hold very long at all ( % 9.25) That is golden ( % 30.00) When Chloe answered my call, she listened carefully and understood why I was calling ( % -10.00) (I hit a deer with my car and the insurance company totaled the vehicle--and I subsequently was issued a salvage certificate, and then a new title when I purchased the car back from the insurance company ( % 4.55) ) She told me she was going to ask her supervisor because it was not a typical inquiry, and when she came back she said that she would refer my question to the correct department to handle policy interpretation, which makes sense to me ( % 4.17) She also put a follow-up on my inquiry so that if my policy is voided by the salvage certificate, my credit card wouldn't be charged for coverage the policy can no longer provide ( % 0.00) Chloe was kind, friendly, attentive and professional in her handling of my call ( % 36.88) Even though I haven't had the occasion to use the policy I purchased in Oct ( % 0.00) , and may no longer be covered, I'm very impressed with the excellent customer service I received from Chloe today ( % 100.00) I would gladly recommend CarShield to anyone I think can benefit from their coverage ( % 50.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , Excellent customer service ( % 100.00) Every detail was mentioned about my coverage ( % 0.00) The lady I spoke with was named Ms ( % 0.00) ** and she was very helpful nice manners and a cheerful individual ( % 30.00) I'm satisfied with my experience and I'd recommend overs to give CarShield a try ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , I was VERY impressed with the customer service representative Leonanda ( % 100.00) ( % 0.00) ( % 0.00) She was extremely knowledgeable, pleasant and insightful ( % 30.42) She is such an asset to your Corporation ( % 0.00) I hope to deal with her ANY time I have a problem ( % 0.00) She deserves a promotion ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , I’ve been with CarShield for years ( % 0.00) I re-upped the warranty last year, but I had it for five years before that ( % 0.00) My vehicle contract was about to expire with Ford and CarShield had sent me something in the mail, and I went with that ( % 0.00) A few months ago, I had a claim for my car ( % -20.00) The dealership submitted the claim for me ( % 0.00) It was the first claim and CarShield was absolutely awesome and was right on it ( % 51.19) They sent out an investigator to check it out and they approved it and got the work and everything done ( % 0.00) I had the car back in two days ( % 0.00) CarShield has done fine for me and I was happy with it ( % 60.83) The cost of the warranty was affordable too ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , I absolutely love CarShield ( % 50.00) They will cover any necessary repairs for a cheap monthly premium ( % 20.00) I'm thankful to those who set this plan up for me, without them I wouldn't be able to return back to work doing what I love ( % 33.33) ( % 0.00) ( % 0.00) which is helping people! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , My credit card was compromise so I add my checking account on to my account with your company ( % 0.00) And your customer service rep was very courteous, respectful and nice and it was a joy to work with her ( % 67.00) Thank you and God bless ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , Customer service is great ( % 80.00) They are friendly and want to ensure we have to the best protection at an affordable price for your monthly budget or needs ( % 68.75) Thank you very much ( % 26.00) I will have all my vehicles protected through CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , Excellent service ( % 100.00) The young lady was most helpful and knowledgeable ( % 30.00) Thank you ( % 0.00) As long as you have people working for you as personable and knowledgeable as this young lady, you will keep my business ( % 2.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , We sold our car on a Saturday evening ( % 0.00) Our next monthly contract renewal was the next day on Sunday ( % 0.00) We called Monday to cancel ( % 0.00) Technically, this was too late to get a refund according to the contract provisions ( % -15.00) Bur CarShield truly went the extra mile and considered the "spirit of the law" and not the "letter of the law" ( % 0.00) They gave us a refund ( % 0.00) We are very grateful ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , So I called today for a quote to see their rates to cover a Hyundai Elantra ( % 0.00) Carshield advertises to have the best deals and customizable plans however their rates are way more than their competitors' and my car insurance! $ dep and $ monthly ( % 81.25) I spoke to Philip the sales rep and as I explained I was just calling for a quote ( % 0.00) After receiving the quote Philip (who tried to use the tactic "it's just down") goes straight into how would I like to make my payment credit/debit card ( % 2.22) He did not think to ask if the rate was affordable (as they claim to have affordable rates etc) ( % 0.00) I told Philip that I would need to think about it (think about the deposit) and he hung up in my face! Literally just hung up ( % 0.00) Again, he did not think to ask if the rate or deposit was affordable or attempt to make a payment plan or so (as many salesman would) ( % 50.00) These people are just trying to make a sale for their high rates ( % 16.00) Do not expect to be valued here ( % 0.00) Do not think you can just call for a quote, you will be prompted to pay for sign up after receiving your quote ( % 0.00) If quotes were just given they would allow you to get your quote online like most companies ( % 50.00) I should have known something was wrong with them after seeing their infomercial playing at am in the morning for mins ( % -50.00) As another reviewer quoted Carshield suck ( % 0.00) Moving on ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , I have had a couple of repair request and the experience has been wonderful and stress free ( % 70.00) This is the best investment I have made ( % 100.00) Customer service is excellent and reliable ( % 100.00) I recommended Carshield to my family and friends almost every day ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , The CSR work with me well ( % 0.00) He understood I had to talk it over with my wife and he call back on time and as of today am a proud member thanks to Mark ( % 33.33) He even stood on the phone while I was busy at work ( % 10.00) Great CSR you have there ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , I had my questions answered ( % 0.00) I was not sure if the emissions were covered or not, and was informed that the mileage was too high to have them covered ( % -4.50) The representative was very upfront and honest with her answer ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , Working with CarShield's rep was easy ( % 43.33) He was professional and he knew what he was talking about ( % 10.00) He gave me a new car policy since I had low mileage on my car ( % 6.82) I felt good, but I didn't feel I was getting taken ( % 70.00) There was a time when I had to replace the radio ( % 0.00) It was a touchscreen and it had spider-webbing or cracks on it which kept getting bigger and bigger ( % 0.00) Eventually, the touchscreen didn't work at all because of that ( % 0.00) CarShield sent somebody over to look at it which kind of surprised me because I have a Cadillac SRX and they said this is a common problem with the car ( % 13.33) I had to wait for somebody to come to look at it before they will fix it ( % 0.00) It took a few days extra, but it got done ( % -10.00) They took it to the dealership and told the dealer to replace the radio ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , Starter quit, at a bad day when everything was closed so I had to wait till the office was opened, and they did the best they could to get my car into a shop as soon as they could and got the part right away ( % 12.14) Thank you so much ( % 20.00) They also kept in touch with me as the auto shop did on what was going on ( % 0.00) :) ( % 50.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , My children bought me a new vehicle over the holiday as a surprise ( % 13.64) I am thrilled ( % 60.00) I will be driving a Ford SUV with low mileage ( % 0.00) Still will keep you in mind and definetly would refer CarShield ( % 0.00) Thus far everyone I have talked to there has been great and knowlegeable ( % 45.00) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , I needed a service contract for my vehicle and I heard that CarShield was good ( % 70.00) The purchasing process went fine and everything was efficiently done ( % 41.67) Whenever I need to put in a claim, I go into the garage where the workers are, hand them the card and they take care of it ( % 0.00) I've already filed a claim and the process went very smoothly ( % 52.00) I've been very pleased with CarShield and I highly recommend them ( % 40.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , CarShield has done me wrong for an odometer reading that exceed , but spoke to agent about this before even going to the mechanic ( % -50.00) Now waiting four days so they can accept the job to be done when they just canceled my policy at that moment ( % 0.00) Now I have to pay my own way to get my car back ( % 30.00) Thanks for nothing CarShield ( % 20.00) Lost ( % 0.00) in your pocket now ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , Got CarShield on November , ( % 0.00) Paid $ per month for the last three months ( % 0.00) I have a Cadillac Escalade that I only use for winter ( % 0.00) I explained to the salesperson that sold me the contract that the car was only use for winter as I have two other vehicles that I use when it is not snowing ( % -6.25) He told me that was fine ( % 41.67) No problem ( % 0.00) Don’t worry about it ( % 0.00) So recently we had a snowstorm ( % 0.00) I got the vehicle out ( % 0.00) The car started slipping the transmission ( % -10.00) So the car only had about miles on it and the transmission went ( % 0.00) Called CarShield regarding it ( % 0.00) Asked for a claim ( % 0.00) The claim is $ ( % 0.00) They denied it because it was only miles on the car ( % 0.00) I explain to them that I only use this car for winter when it snows ( % 0.00) I don’t drive the vehicle when it’s not ( % 0.00) The car has , miles on it that is why I only use it for winter when it snows ( % 0.00) Still denied ( % 0.00) Would not give me a refund ( % 0.00) Supervisor would not get on the phone to explain it ( % 0.00) So now the car is sitting in the shop with a $ bill and I have no way to pay it ( % 0.00) I don’t care if the car has miles on it or , miles or miles on it ( % 0.00) When you have a warranty, you have a warranty ( % 0.00) I asked them if they could pull the tape of the salesperson and they told me no ( % 0.00) I told the salesperson it is only a winter car ( % 0.00) I explained it again and again and again and they did not want to hear it ( % 0.00) With no refund so now I’m giving them a bad review ( % -70.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , Operator wanted credit card info without explaining plans prices, just wanted the ( % 0.00) deposit ( % 0.00) I told him he should be in JAIL and I would contact the Better Business Bureau, This company is a scam, ripping off Americans ( % 20.00) DO NOT GET BURNED BY THESE PEOPLE ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , My brother had CarShield and he had been saying nothing but good things about it so I went with them ( % 70.00) When I had a problem with my AC unit, I took it to the Jaguar place but they didn't fix it because it was working ( % 0.00) The guy there told me to video the unit showing that it won't come on so that was what I did ( % 0.00) When we went out of town, the AC unit acted up again and we brought the car back in ( % 0.00) CarShield took care of it and it took three days to get it done ( % 0.00) The service was great ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , Thank God I didn't put my Mercedes warranty with CarShield ( % 0.00) I just got off the phone with my local BMW dealership and the first thing my service advisor mentioned was that he was on hold for more an hour just to speak to someone, a first out of the many car warranty companies he talks to; he then went ahead and mentioned that CarShield will not honor a faulty Oil leak repair I took the car in for which other warranty companies would honor ( % 22.92) I expressly went through what was covered when I signed up for this warranty and was assured that an oil leak among other items I had on my checklist were covered ( % -12.50) I'm totally disappointed by this and would have preferred to be told up-front what would not be covered ( % -75.00) Please do not be gullible as I was, raked in by a flashy commercial, and sold a scam ( % -25.00) Make sure you ask specifically what they cover and what they don't; you will also have to pay a premium upfront and wait days before utilizing the warranty ( % 50.00) I'm cancelling my warranty first thing tomorrow morning ( % 25.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , I had CarShield cover a wheelchair van ( % 0.00) It's a conversion, so it's very expensive to replace them every , miles ( % -65.00) While I could handle any of the financial issues with the modifications, like if the lift breaks or anything, the bigger issues are if something very big goes on in the car, like the transmission or the engine ( % 0.00) But when my transmission went out they took a long time to approve it, and all the documentation they want going years back were something most people don't even keep, like oil changes, transmission changes or tune-up documents ( % 15.00) My car's over seven years old, so it took me a while to go through tons and tons of paper to find itThe van waited in the shop for weeks and they didn't cover a rental car for that amount of time ( % 10.00) And then, they refused to pay the amount like they advertised on TV ( % 0.00) They only would pay , out of the ,, saying that they were gonna ship a new transmission out to the car dealer ( % 6.82) Now, at this point, the car dealer said they would make no money ( % 0.00) They had to take the whole transmission apart to show CarShield to do the inspection ( % 20.00) So, I had to pay the difference ( % 0.00) Their advertising is very misleading ( % 20.00) My car dealer said to me, "I just want you to know Denise, if you have another issue that you're gonna want to be covered by CarShield, I won't do it ( % 0.00) " I had to rent a wheelchair van from them, which I said would only be a few days, which ended up being weeks ( % -10.00) And they only have one wheelchair van that they rent out to people who don't even have a wheelchair van ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , I took my truck in for a free point inspection from AAA (great company) ( % 60.00) I got a call that there was some issues ( % 0.00) I told them I had extended warranty ( % 0.00) They said it would probably be covered ( % 0.00) They tried to call CarShield on Tues ( % 0.00) -- - were on hold hours ( % 0.00) Finally on Wed ( % 0.00) morn ( % 0.00) tried again - on hold min ( % 0.00) Was told a claims adj ( % 0.00) would be out ( % 0.00) I got the same reply when I called ( % 0.00) We got no service after that ( % 0.00) Wed ( % 0.00) , Thurs ( % 0.00) , Fri ( % 0.00) between the repair co ( % 0.00) and I on hold hrs ( % 0.00) and when we talked to someone different answers ( % 0.00) The claims department on Thurs ( % 0.00) evening said they didn't have anyone assigned yet and if I didn't like it cancel and I could be replaced ( % 0.00) Not in those words but close ( % 0.00) This is Sun ( % 0.00) night - still no answer and they are close ( % 0.00) Remember if you are a customer or were thinking about it don't because if you end up needing help YOU CAN BE REPLACED!!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , When I called the representative that helped me went out of his way to get me the best deal ( % 100.00) He had to call me back and he did at the time we agreed upon ( % 0.00) I am glad I signed up for CarShield and I feel safe knowing they are there if I need them ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , Getting a extension on billing ( % 0.00) Good service from the Rep ( % 70.00) She went over thing that I for today plus she explain and answer all of my question and after she ask did I have any other question and concerns about anything to with my account ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , Call CarShield just to explore the possible policy, without explaining anything the so call "Specialist" Williams ask for my credit card number ( % 0.00) After I said, "No thank you," he mockingly said, "Good luck on your repair ( % 70.00) " I don't need a repair right now, just thought it was a good concept, this company need some serious training with customer services ( % 21.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , I was very satisfied with the help I received and the representatives was very kind and helpful ( % 71.50) I will recommend CarShield to others ( % 0.00) They have always been helpful when I called them for help ( % 0.00) Keep up the great work ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , I spoke with a rep named Josh ( % 0.00) He was very professional and gave me the information I needed ( % 13.00) He was very patient and kind ( % 40.00) I’m glad I signed up with CarShield! A great experience thus far! I feel a lot better knowing I have exceptional coverage for my car ( % 54.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , I contacted CarShield today ( % 0.00) I spoke with Ms ( % 0.00) Maureen this morning and she provided excellent customer service ( % 100.00) I had called and canceled my contract previously and it had not been canceled ( % -16.67) Maureen immediately spoke with her supervisor and informed me that it would be taken care no later than the next three () days ( % 0.00) That's what I call taking care of your customers ( % 0.00) Thanks Maureen ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , When we talked to your help on our transmission, we was told that we had to wait days so they would not be able to help us with this so we had to come up with the money ourself to fix it so I feel that at this time with them our money situation it is best not to pursue this insurance because we don't have the funds ( % 75.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , Nightmare of a claim experience ( % 0.00) I have had to make many phone calls but must admit your staff is VERY professional and eager to assist ( % 31.50) VERY good customer service training!!! Too soon to evaluate how complete process works as the vehicle is still at repair facility ( % 55.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , Was very helpful in solving problem ( % 20.00) Girl was very understanding about what I need to do to correct my mistake ( % 20.00) Will follow up in a few days to ensure my coverage is what I need to protect my truck ( % -20.00) Thank you for your help! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , Both representatives were very professional, very well spoken, and friendly! Mr ( % 26.63) Ben **, and Madeline (no last name available) ( % 20.00) It was a pleasure speaking to both of them! I commend you CarShield executives for having a great staff ( % 80.00) Thank you & best regards! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , I purchased American Carshield Dec , ( % 0.00) Around the th of Jan I started getting a loud hum sound from the front of my Ram ( % 25.00) I went to my local repair service ( % 0.00) They drove the truck, heard the sound and said I had a front wheel bearing going out ( % 40.00) Not wanting a breakdown on the road, I asked them to do the repair and had them call Carshield ( % 0.00) Their first call was a hour plus hold ( % 25.00) They tried calling the next day and had the same delay ( % 0.00) I finally called Carshield and the lady put me on hold and did call the facility ( % 0.00) I was then told we had to wait for an inspector to check it out ( % 0.00) When the inspector came, he did not even drive the truck to hear the bearing sound ( % 40.00) He said I could drive it a couple thousand more miles ( % 50.00) The next day I called Carshield and was told that the claim was denied because that although the inspector found play in the wheels, a video did not show it ( % 0.00) Additionally, they said they were concerned that the noise I was hearing was probably there when I took out the policy ( % 0.00) I am not that kind of person ( % 60.00) The problem was not there ( % 0.00) Needless to say, I called back and cancelled the contract ( % -25.00) The long hold times, having to wait for an inspector (the service was mad about not being trusted), poor inspector eval, implication I was pulling a fast one are all the reasons I cancelled ( % -21.88) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , Getting a service contract for my vehicle was the prudent thing to do and CarShield was recommended on talk radio ( % 0.00) They're better that my previous auto warranty provider since they have a more comprehensive coverage and they were easy to work with ( % 31.67) Everything was pleasant and professional with the reps ( % 41.67) Since the purchase, the customer service reps have all been courteous and responsive ( % 60.00) I have filed a claim for service with CarShield and in their claims process, they were not contentious and didn’t try to not pay ( % 0.00) As for the cost of the warranty, the quality of service that I've received from them has certainly been worth the money ( % 25.71) I'm very impressed with them ( % 100.00) I’ve recommended them highly to other people and even my local Mercedes dealer has started recommending them ( % -6.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , Exceptional customer service by Derrick and great value for the money! Highly recommended for others to get and I'm very excited to be a part of the CarShield Family ( % 57.85) Please continue to keep up the great work and thanks for all you are doing! ( % 52.50)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , I had to call about a Billing issue ( % 0.00) The representive was very nice and understandable ( % 78.00) Her customer service was very, very good ( % 91.00) I have nothing negative to say about my experience ( % -30.00) Keep this type of service up and you will have a customer for life ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , Called to get a quote and the girl said they only offer a to percent discount ( % 0.00) Wtf ( % -50.00) And she was rushing to get my credit card info ( % 0.00) That is when I hung up on her ** ( % 0.00) They think they can make a buck by lying to people ( % 0.00) They should be arrested and taken to prison ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , I called CarShield to see if they can match another competitor's pricing on vehicle protection ( % 0.00) CarShield beat the competitor's price and kept my status the same ( % 0.00) I'm extremely satisfied ( % 50.00) In the past, I've seen the commercials of CarShield and thought that maybe it could have maybe a scam but truth be told, there is no scam ( % -25.00) CarShield offers the best protection for the best value ever ( % 70.00) I will recommend CarShield to everyone I know ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , I bought a used car and I purchased a warranty from CarShield ( % 0.00) I like the benefits that they have provided like the extended warranty for ,-mile ( % 0.00) It's one of the best ones in the market ( % 100.00) When I purchased the warranty, their rep Sean was very nice and professional ( % 44.00) I asked him too many questions and the whole process took about an hour to finish ( % 35.00) I filed a claim for a faulty oil leak in the head covers and they fixed it within two days ( % 10.00) I am very satisfied with their service ( % 65.00) I feel secure having the standard vehicle protection plan ( % 20.00) For my next car, I will be calling CarShield for coverage ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , As a brand-new potential customer to CarShield: I found their professional and detailed TV commercial on CNN to be quite convincing, which prompted me to make an exception and to actually respond to the infomercial and call them – I almost never did/do that! Soon after my initial email inquiry, a representative calls back ( % 12.50) Having conducted extensive online research on the company followed by reading numerous reviews, and after subsequent Q&A session with the representative, I felt the entire experience was impressive, all around, and hence I decided to go ahead and join their warranty program! ( % 20.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , I purchased my car with , miles on it and I wanted to make sure that I have an extended warranty in case anything happens ( % 50.00) CarShield seemed to have the best price and offered the most coverage ( % 75.00) I ended up purchasing some kind of platinum coverage that covered everything like the engine and all the bells and whistles ( % 60.00) I filed a claim for the navigation system or control panel for the car went out, which I understand is not common ( % 15.00) I called CarShield to see if it was something that they would take care of, and they said, “Yes ( % 0.00) ” Their customer service was professional, very friendly and informative ( % 29.38) I took the car to the dealership and then dropped it off, and then the dealership did the actual claim ( % 0.00) It was over $, to fix and CarShield fixed it right away ( % 19.29) They paid for the whole thing and that in itself paid off the warranty ( % 20.00) Then the second claim was the moon roof ( % 0.00) It wasn’t opening and closing right, so it was another mechanical error ( % 28.57) And again, CarShield fixed it right away ( % 19.29) The service and coverage that they’ve given in these claims were excellent ( % 100.00) There was nothing hidden about it ( % -16.67) The cost is reasonable as well considering that I’ve had such big repairs ( % 6.67) I would totally recommend them ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , The reps are fantastic! They made me feel very comfortable with my decision to buy an extended auto warranty!!! I highly recommend this company to my friends and family ( % 55.33) I hope I am right as I haven’t had any claims yet but time will tell ( % 28.57) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , Very satisfied with the whole process ( % 42.50) My Representative was very friendly and knowledgeable, which made feel confident in making my decision to choose CarShield ( % 49.38) I was concerned about the cost because I am on a fixed income, the cost is affordable and I have "Peace of Mind" ( % 10.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I called to purchase a new contract ( % 13.64) Representative was extra helpful in explaining all details about this new contract ( % 6.82) He was very professional and seemed to be attentive to my needs ( % 26.50) At the end he took the time to ask if I had any questions he might not have answered ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I like CarShield's price and I have multiple cars covered by their auto warranty ( % 0.00) I'm on the road all the time and I don’t have time to take care of my cars, so I purchased service contracts for them ( % 0.00) So far, my experience with them and my dealings with their reps have been good ( % 40.00) I filed one claim when the turbocharger went out in my CX- ( % 0.00) I carried it in and they sent the adjuster, then they took care of it ( % 0.00) But the only thing was that I have spare cars, so I did not have to do rental ( % 0.00) But if I didn’t use that service, it would be nice if the rental fund could be thrown and rolled back into the deductible that they apply per call ( % 30.00) Nevertheless, so far I haven't had any problems with CarShield ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , The customer service was awesome and very informative as well as helpful ( % 60.00) Made me feel comfortable with the service I was receiving ( % 40.00) All questions were answered and the people were patient and understanding ( % 0.00) I would definitely recommend this service to anyone ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I explained that I have a limited budget and the person on the phone was so nice and helpful ( % 26.43) They reduced my account to an amount that was affordable for me ( % 0.00) Thank you so much! I truly value your product ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , Changing dates - Excellent and well informed, very friendly and to the point ( % 74.38) Was not put on hold long or switched from person to person ( % -5.00) The woman I talked to let me know what happened right away ( % 28.57) I am glad to have talked to her ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , Good quote on my Chevy Taho , but unfortunately I have to cancel because I trade there in for a new truck, so I'm planning on come back ( % 8.41) Went the dealership inc ( % 0.00) expayer, and get a new quote from this inc ( % 13.64) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , Talked about how CarShield will work with me if I come into a problem and how I had the best deal and how Jehovah God been taking care of me with all the cars I had and he will take care of my problem ( % 100.00) Now I'm hoping I can keep CarShield ( % 0.00) Only Jehovah God knows what is best because I'm on a fix income ( % 50.00) We will see ( % 0.00) Thank you ( % 0.00) I really appreciate talking with Miss Rebecca ( % 20.00) She eased my mind about CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I received a nice and informative professional booklet summarizing my insurance plan ( % 35.00) I called to confirm my car care ( % 0.00) The company is very professional and genuinely cares for you ( % 26.50) The people I’ve spoken to are friendly and even are ensuring with a little humor ( % 9.38) I definitely recommend this company ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , Our experience with the representative was very helpful and she was very polite and answered every question we had ( % 20.00) The representative seemed to be very knowledgeable about the information that she had given us ( % 20.00) And she also didn't mind answering questions from my wife ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I have a BMW and if something goes wrong with them, it’s very expensive ( % -57.50) I searched the web, read reviews and decided to go with CarShield as a warranty provider ( % 0.00) Everything was fine when I purchased the warranty from them ( % 41.67) But two months ago, I drove my car to South Carolina and my transmission went out ( % 0.00) We didn’t know at the time, and the people from CarShield said they were gonna get an inspector out there within to hours ( % 0.00) But it exceeded that and it might’ve been almost three days ( % 0.00) I didn’t receive any phone calls to let me know or update me, so I had to call ( % 0.00) But that was the only issue I ever had with them ( % 0.00) They accepted everything and that was the good part ( % 70.00) CarShield is a good company and I have a good experience with them as of now ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , It was near deg F ( % 10.00) when I started my Lincoln to drive home from work ( % 0.00) Naturally I put on the Max A/C and the car began to cool down ( % 9.81) Not yards later the HVAC system switched itself to Max Heat! I struggled to regain control of it and get to the dealer ( % 0.00) Twice more it auto-switched out of Max Cool to Max Heat before I could reach the dealership ( % 42.50) I called CarShield from there and had the $ repair made ( % 0.00) ( % 0.00) ( % 0.00) for only my $ deductible ( % 0.00) :o) ( % 75.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , My car is years old and it is getting up there in age ( % 10.00) I told myself that I should get some car protection for it ( % 0.00) I got CarShield and it paid out because about five months later, I had a transmission issue ( % 0.00) The people from CarShield were very helpful ( % 20.00) When I needed some information, they pointed me in the right direction ( % 28.57) When I had a claim, I called first to find out what I should do ( % 25.00) I asked them which shop will my car be taken and they said anyone that had an ASE ( % 0.00) And then, I went to the internet and I started looking at transmission shops and found one near my house ( % 10.00) I called them up and asked them if they take insurance like CarShield ( % 0.00) They do, so I took my car there and they took over it ( % 0.00) CarShield's coverage was good ( % 70.00) They made sure that the transmission was not abused and the inspector from CarShield went to look over the car, looked at the transmission and he made the approval ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , Daniel helped me so very much and explained so that I understood and gave me and helped me get information that I needed to get this coverage started ( % 26.00) He told me when I needed help to always give him a call and he would do all in his power to get me all the information that I needed at the time I called, where, what and how to get the help I need ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , Was very helpful ( % 20.00) Customer service is great ( % 80.00) I will love to tell friends and family about this company ( % 50.00) I don't know what I will do without their help with my car because I would not be able to fix my car out of pockets ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , CarShield really takes care of me ( % 20.00) They were great with explaining things to me during setup and they went over what would be covered ( % 80.00) Then I filled the paperwork, sent it all in and then they emailed it all back ( % 20.00) If I have any issue with my car, I just take it to the dealership and then my service guy there would notify them ( % 0.00) It was a great deal that was offered to me through the dealership and I would definitely recommend CarShield to anybody ( % 40.00) I got it on my wife's car too ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , The warranty that I had when I bought my car has expired ( % 0.00) I looked at reviews and I decided to get CarShield ( % 0.00) I like it and my experience with them has been really good ( % 70.00) Their representative has great service, too ( % 80.00) I've been telling other people about CarShield ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , Thank you for being there CarShield whenever I might need you ( % 0.00) I am happy to trust that you will always be there ( % 80.00) Just a phone call away ( % 0.00) I have a Ford ( % 0.00) I love the way you treat everyone ( % 50.00) Thanks CarShield ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I am a new customer but I am very satisfied ( % 39.32) My experience has been great ( % 80.00) l would definitely recommend CarShield to anyone of my friends and or anyone else ( % 0.00) I have yet to use their services but according to popular belief I'm in the right place ( % 44.29) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I had a couple of people who referred me to CarShield ( % 0.00) I checked out a bunch of different companies and CarShield was the one I really liked the most ( % 36.67) Everything seemed to be okay, except for the fact that I had to wait for an adjuster to come and look at my truck ( % 50.00) On Friday, I took it to the Toyota dealer ( % 0.00) CarShield didn’t want any more miles put on the truck ( % 50.00) I had a computer module go out ( % 0.00) They didn’t know whether somebody could come on Friday and look at it or whether it’d be Monday ( % 0.00) They told me they knew what the problem was and how much it would cost but they couldn't do any repairs until the adjuster would come out and approve it ( % 20.00) They came out Monday afternoon and approved the work to be done, and then they ordered the part ( % 0.00) Tuesday, my truck got fixed ( % 10.00) And then I had to wait until Wednesday till it got paid before I could get my truck back ( % 0.00) The whole bill was about $, ( % 20.00) CarShield covered everything but they didn’t cover the $ deductible, but that was understandable in the beginning ( % 0.00) Everything was taken care of well so I was happy with it ( % 80.00) The only inconvenience was the five days without my truck ( % 0.00) If it had been something else, I could’ve gotten a rental car ( % 0.00) But they looked at how much time it was gonna take for somebody to replace the part and they would’ve paid for the rental for one day ( % 20.00) Nevertheless, I’ve recommended them to other people ( % -12.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , Since getting the news about a possible repair of thermostat your staff were very helpful and informative ( % 10.00) I have misplaced my documents and your staff is kind enough to email all policy and advised me on not allowing the repairs to be done till it is approved ( % 13.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , Changing contract to a new owner - An excellent experience ( % 56.82) Rep was very friendly, courteous and professional ( % 39.58) He explained clearly what was needed on my part and a letter would be mailed to me ( % 10.00) Everything went very well and I appreciate your help to make the transition ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I called to request a new warranty book ( % 13.64) The customer service representative was friendly, knowledgeable, and helpful ( % 37.50) She offered me the option of getting the book as a pdf via email, which is preferable to me ( % 0.00) She also told me that there is an application I can download which will streamline any future claims ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , This company along with others like it will bug you with advertisements in the mail AND tons of telemarketer and robocalls until you do things you would not normally do ( % -7.50) TAKE MY NAME OFF YOUR LIST! Not interested in anything you have to sell! ( % -15.63)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , My car needed a transmission and alternator and both times that my car was taken to the dealership CarShield tried to pay for my car to be repaired with USED parts ( % 0.00) I had to wait more a little over weeks to have the transmission issue squared away and they only wanted to pay less than $ for an alternator ( % 3.65) An alternator for my car is $ but I would've had to pay the remaining balance ( % 0.00) That sucks being I already was paying CarShield $ a month ( % -30.00) I dropped my services ( % 0.00) They are not worth the money ( % -15.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , Absolutely unreal ( % 20.00) I called to see about an extended warranty on a Porsche with miles on it ( % 0.00) They had a plan called the diamond planned but they are asking me to pay upfront $ before I can even see any paperwork on what covered ( % 0.00) I told them, "Do you not have a sample contract so I can see in writing everything that’s covered under this extended warranty" and the answer was, "No ( % 0.00) You need to pay the money upfront $ and then we will send you the contract and you can see what’s covered" ( % 0.00) Bottom line is I will look elsewhere ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , Today I contacted them about their services, as I'm in the market for extended warranty on my MINI ( % 0.00) The first guy on the phone seemed nice, but when he put me in contact with the sales guy, it was totally different ( % 28.33) This guy was very pushy and condescending ( % 20.00) He told me about a deluxe package, but when I asked if there is another option he dismissed the idea and said I wouldn't want that one ( % 60.00) He seemed annoyed when I asked other questions about the total price and why do they only have a K mile plan ( % -13.13) Then I told him I would not buy on the first contact, and still need to evaluate my options ( % 25.00) He proceeded to be a bit too aggressive even after I told him it wasn't how I wanted to go about this ( % 0.00) After a couple back and forths on that, I had to hang up ( % 0.00) If they are a solid company, they should not have to employ such aggressive sales tactics or have arrogant sales reps! After reading the other negative reviews here, seems I am dodging a bullet ( % -10.63) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I received a call from Carshield ( % 0.00) I decided to pay in August believing in the service ( % 0.00) I had already fixed everything on my car at , miles ( % 10.00) I paid for the service ( % 0.00) months later I needed a transmission, after going through the loopholes I was told I had to sign for a diagnosis which means take the transmission out ( % 0.00) Long story short they refused the claim and refused to pay to put my transmission back into my car ( % -1.67) DO NOT TRUST THEM OR THE BETTER BUSINESS BUREAU ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , CarShield was on the radio that I was listening to and it sounded like a good deal ( % 70.00) They were able to prove that to me and their customer service was really good ( % 60.00) There was a recall on my vehicle and I paid a lot of repairs out of pocket ( % 0.00) I filed a claim which was very easy and I was reimbursed ( % 56.33) The lady that I was dealing with communicated very well and kept me apprised of the things that were going on with the claim ( % 20.00) The quality of their service is excellent and I especially enjoy the fact that although I have a bit of an older car, CarShield affords me the opportunity to be able to go to a dealer for my repairs ( % 61.67) Other car providers have been calling and I keep telling them I've got CarShield and I'm good ( % 28.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I have been with CarShield for over yrs ( % 0.00) We are on the National do not call list ( % 0.00) I get at the minimum of phone calls a week ( % 0.00) Each time I inform the people I talk to that we are on the DNC list yet it continues ( % 0.00) Why would I toss yrs of payment in the trash? Why would I work with a company who insists on calling despite being told the above? Leave us alone!!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , Called in to cancel coverage ( % 0.00) Representative treated me like a family member not a traitor ( % 0.00) Great company ( % 80.00) Will sign up when my Endurance runs course ( % 0.00) I am going to tell friends, family and business associates and clients to call CarShield first ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , About a year ago, I had about , miles on my car and I drive my car three hours a day every day so I decided to get a service contract ( % 0.00) A lot of the other auto warranty providers that I get spam phone calls from, I find very offensive ( % 3.75) I didn’t appreciate that and went with CarShield ( % 0.00) A couple of months ago, I had a claim and it was no problem at all ( % 0.00) I sent the car to the dealership ( % 0.00) They then called me on the phone and they called CarShield ( % 0.00) I had to leave the car there for a day ( % 0.00) As soon as they verified there was a problem, they ordered the part, replaced it, and I had it back ( % 0.00) It is very expensive to a degree to which I’m actually gonna use it but it was good service ( % 1.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , My sister had told me what she had experienced when she went through CarShield, and based on that, I decided to go with them as well ( % 80.00) Once, I called in to find out whether something was covered and they said that basically, I did have a warranty ( % 0.00) I had to take the car to the dealership and find out what was going on with it ( % 0.00) I was initially told that the issue was because of my window, that it might be the switch and that it was covered ( % 0.00) But when I got to the dealership to get it fixed, I was told it wasn’t gonna be covered ( % 10.00) I ended up having to pay for the fees ( % 0.00) In the interim though, there was something else wrong with my car ( % -50.00) CarShield covered it under warranty but it was a long process ( % -5.00) It took about a week for the specialist to come out to check it out ( % 0.00) That was frustrating to me because I was without a car ( % -40.00) Normally, it should be hours ( % 15.00) Then while getting the car fixed, I hadn’t got my car back but I couldn’t get it extended ( % 5.00) It ended up working out though ( % 0.00) I got a car after the fact but it was not a good experience for me ( % -35.00) I thought about cancelling the coverage but I decided I'm gonna see if my car needs any other work and if the next experience is not a good experience, then it’s gonna be cancelled ( % -15.83) I considered the amount of money that I had to spend ( % 0.00) Plus they said it was good for that “reason” ( % 70.00) But the hoops I had to go through to get to that was just exhausting ( % -40.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , Questions answered in the right amount of time ( % 28.57) I had a need and my need was met by ( % 0.00) I needed more information and I was answered right away, I needed to be reassured about my account and CarShield did just that ( % 39.29) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , The service contract for the vehicle was purchased through the previous owner ( % -16.67) He told me he worked with CarShield and had the car serviced, and he said that he was actually happy with them ( % 80.00) So, I had him transfer me all the documents and all the paperwork for CarShield ( % 0.00) I paid his late payments, the transfer fee, and I've been paying since then ( % -30.00) I asked the previous owner what was the best place to service this car and I did a lot of pre-maintenance that I shouldn't have done ( % 41.67) For instance, I changed the intakes ahead of time and changed all the spark plugs ( % 0.00) I spent about $, myself into the vehicle ( % -10.00) Right now, the shop ordered an air compressor since my air compressor went out ( % 28.57) And through CarShield, they even painted the air compressor there and the work ( % 0.00) I'm recommending CarShield to my friends and cousins ( % 0.00) CarShield is personally great ( % 80.00) With how long I had the car, I only had minor issues but they were on top of it right away ( % 13.71) I would get this warranty for my other car too, which I'm thinking of doing as soon the factory warranty is up ( % -12.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , Steve was the agent I was talking to ( % 0.00) He uses high pressure to try and get you to pay for a plan that you have yet to discuss with your spouse ( % 16.00) Is it okay for you to get calls at work that take you from your job to discuss things like this ( % 50.00) I want to work there! He wanted me to agree to the Gold plan and make a payment that I needed to discuss with my husband ( % 0.00) Instead of offering to have someone call me back at pm ( % 0.00) He said I should feel honored that CarShield accepted my car because it was over years old and if I call back later I may not be accepted ( % 3.33) My car is in excellent shape ( % 100.00) It only has , miles on it ( % 0.00) We have had it for years ( % 0.00) It is obvious we take care of the car ( % 0.00) This tactic speaks very poorly for CarShield and I did speak to my husband when he called me at lunch ( % -52.00) He says for this treatment there is no way CarShield has anyone's best interest in mind ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I called and discuss vehicles ( % 0.00) Told him that I no longer had one vehicle and they asked me if I had another one ( % 0.00) And I said yes I do and proceeded into taking care of that and actually cost me a little bit less money and that was very well appreciated ( % 0.92) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , Canceling coverage due to selling car - it was a fast and easy process to call and get the cancellation ( % 16.94) I will definitely call back when the time comes with the new car I have ( % 4.55) It is a valuable service for those like me who want to keep their car longer and rest easy that coverage is there! ( % 54.17)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , They do a great job of satisfying their customers ( % 65.00) I would recommend to others to join, no hassle, polite and friendly ( % 37.50) If you're looking for a great repair service provider look no further, I'll rate them outstanding ( % 43.33) You can be at ease with repair service from CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , The agent was very polite and understood my problem here at my home ( % 20.00) I am still with CarShield and I was going to cancel my account ( % 0.00) Now I can start back driving in Jan due to my wife's stroke in Aug of ( % -6.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , Excellent information was given to me by Don a customer rep ( % 100.00) He told we what I needed to do to cancel my policy ( % 0.00) Every other customer rep did not give me the right info ( % 8.04) Been calling for weeks and was given wrong info ( % -50.00) No callback nothing ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , The gentleman who helped me was patient, personable and helped me afford the top plan ( % 50.00) I hope my experience going forward is as good! I was nervous about being scammed but your reviews online are good and I can have peace of mind in case I need car repairs ( % 78.75) It was your commercials on TV that first got me interested ( % 25.00) The gentleman on the phone was very infomative as well ( % 20.00) I like that the towing is included and that the dealer will work with CarShield when I do need repairs ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , Starter went out on Saturday not knowing that CarShield was closed on the weekends but now all I have to do is get my car to the shop and they said to give them the claim # and contract # and they would take care of the rest ( % -10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , My warranty expired and I got CarShield ( % 0.00) Their coverage sounded good ( % 70.00) They covered almost everything so I picked them ( % 0.00) So far, it is working fine for me ( % 25.83) I filed a claim for my computer ( % 0.00) The radio would not come in because the computer was messed up ( % 0.00) I took it to the dealership and they fixed it right away, same day ( % 12.86) CarShield took care of it ( % 0.00) I won't recommend anybody else but CarShield ( % 0.00) I told my girl who got a new car that she needs warranty on that thing and that CarShield covered my computer and my radio, and no other company would do that ( % 9.94) CarShield is the best warranty I’ve ever seen ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I got this car and all of a sudden, something went out and it needed to be repaired ( % 0.00) It was part of the warranty coverage ( % 0.00) I didn’t know I had extended warranty until my wife told me CarShield takes $ out of our checking account every month ( % 0.00) But when I got in touch with CarShield, nobody wanted to hear what I had to say ( % 0.00) So then I went to the garage that I deal with and let them go through it ( % 0.00) They knew what was going on and they knew the parts that needed to be done ( % 0.00) But then the person at CarShield kept saying they don’t need them kind of parts because my car is only one-year-old, not even quite a good year ( % 43.33) They kept saying, “You don’t have to do this ( % 0.00) You can put the fluid ( % 0.00) ” I remember one thing they said that something with the transmission fluid, once you pour it, you can put it back in ( % 0.00) The dealer was telling them, “No, you can't because of the debris that’s in it ( % 0.00) ” I don’t like that ( % 0.00) You need to be on the up and up and you know that you can't pour it back ( % 0.00) Why would you try to cut corners? It was a tough back and forth ( % -19.44) Finally, they ended up okaying to put a new fluid because the new fluid was very expensive ( % -6.29) I've been thinking about getting rid of CarShield, but I don’t wanna be without a warranty and then don’t have a way to get my car fixed ( % 10.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , Nick, was kind, considerate, and very patient in answering all my questions ( % 40.00) When I had to call back, I spoke to Samantha and received a pleasant experience with her as well ( % 36.67) As a senior citizen it means a lot when treated request while spending your hard earned money ( % -29.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , Was able to give me a great discount and was able to pay it off and save at least payments and that mean a lot to me at this time ( % 23.75) The person was talking to knew the process and gave a better discount than the lady I was talking with last month ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , It is one thing to be loyal to the company but he was not listening to what I wanted ( % 33.33) He was talking over me and did not care to listen to me ( % 0.00) He became argumentative and condescending when I told him that the package was not the right one for me ( % 28.57) I wanted a more comprehensive coverage but the company will not offer that comprehensive coverage due age and mileage ( % 18.75) At this point is when the salesperson I talked to started to get very aggressive and rude ( % -5.00) I disagree with the information that was presented and he started to argue with me about what is fact and opinions ( % 0.00) He was overbearing and he feels that his opinion is the gospel truth ( % 0.00) I told him that I was going to look for a better option because I wanted a comprehensive coverage for my car ( % 50.00) I will never buy anything from this company ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I was provided excellent customer service and agent very knowledgeable of product provided ( % 60.00) I am very please to have this coverage and will spread the word on what has been offered to me ( % 20.00) I highly recommend this service to anyone that is about to run out of their car warranty ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I liked CarShield's price and the fact that they can cover my car ( % 60.00) I felt pretty good about the way they helped me out and how I worked with their reps ( % 47.50) I had an engine issue one time and the entire process took months ( % 0.00) However, they have a strict mechanic and they only pay through credit card ( % 0.00) So, if the mechanic I'm working with doesn't take a credit card, I would not be able to deal with them ( % 50.00) Nevertheless, I didn't have to deal with CarShield a lot because the mechanic took care of most of those ( % 50.00) The process was easy overall ( % 21.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I was buying a -year old car and upon researching, getting a CarShield warranty looked good ( % 40.00) I got the best package they had ( % 100.00) A month or two ago at the Mercedes dealer, I submitted a claim and CarShield covered everything ( % 0.00) They dragged on a little bit but it was fine ( % 11.46) They fixed everything under the warranty and I'm very happy ( % 55.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , Good customer services with respect and listen to your comments ( % 70.00) She was eager to solve your problems and give some suggestions ( % 0.00) Also the representative advice about other plans that they had available to customers ( % 13.75) After my situation were take of she asked me if can help me anything else! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , "Professional Protocol", is what comes to mind in my introduction to the CarShield protection ( % 10.00) Very precise and to the point which gives me hope of reassurance that when I need help to stay on the road, CarShield will be there, thank you! ( % 65.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I got a phone call about extended warranties and ended up getting it with CarShield ( % 0.00) They were the first warranty provider when the warranty with my truck expired, and the only hassle I had was the actual claim ( % 8.33) I was having AC problems with my truck and when I was calling the ones from the claim, they said that I can’t make the claim ( % 0.00) It has to be from the dealership to make claims ( % 0.00) We were like that back and forth for a while ( % 0.00) It got a bit frustrating, and then not having the vehicle made it even worse ( % -40.00) We got it squared out after the third day ( % 0.00) It was two different guys that I spoke with in the claims department ( % 0.00) I also called several numbers before I can try to get something done ( % 0.00) I took the truck to the dealership and had to give them consent for them to check it ( % 0.00) And before I did that, I called CarShield and told them ( % 0.00) They said that they would not cover the AC if there were no issues with it and it would be out of my pocket ( % 0.00) And unless there was an issue, that they would cover it ( % 0.00) I wasn’t aware of that ( % 25.00) When I took the truck in, an actual adjuster from CarShield had to be sent out ( % 0.00) It took the adjuster three days and within those three days, I was without a vehicle ( % 0.00) CarShield couldn't approve a rental until the adjuster went in to tell them to go ahead and deal with the issue ( % 0.00) I left the truck for a whole week ( % 10.00) The rental only covers three days ( % 0.00) Since the dealership took a while, they covered it one day, and I had to pay an additional day myself out of my pocket ( % 0.00) I wasn’t aware of all the claims procedures and I should have asked a little bit more questions ( % 18.75) I was new to this and my first time getting an extended warranty ( % 19.32) I did not know it took that long to get a claim done on a vehicle ( % -5.00) I know it depends on the issue of it, but I actually had to take the truck to a different shop where they were ASE-certified ( % 0.00) I had taken it to one, and then the mechanic called, but he didn’t have to check it or whatnot ( % 0.00) So, I said, “You know what? I’m just gonna go straight to the dealership ( % 20.00) ” What more ASE-certified can a person get when they go to a dealership from where I bought it? I know dealerships tend to take a bit, but it was an AC job and it was necessary ( % 25.00) But it also should not take that long, from a Monday to a Monday ( % -5.00) Nevertheless, CarShield covered the claim and approved the vehicle after a while ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I call in to make a change to my account and it was made immediately ( % 0.00) I was not put on hold for any long length of time ( % -5.00) My CSR was very professional and courteous ( % 36.50) I would definitely recommend CarShield to others ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I had a Audi and I used the Carshield services twice ( % 0.00) One time just for the towing services (which they paid for) and then another time when I had to get some new fuel injectors and spark plugs etc ( % 13.64) ( % 0.00) ( % 0.00) which totaled like $ and I had to pay like half of that out of pocket ($) ( % -16.67) So after years of faithfully paying $ per month with these people (Carshield) I had a major issue with the Audi (cylinder misfire low compression) which for repairs cost up to $, they refused to pay for any of it and tried to make it seem as if it were my fault, so I ended up trading the vehicle for a brand new one ( % -0.03) I don't know how some of you had a star experience with this company but to me they sucked ( % 0.00) Simple as that! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , Mike was very thorough and gave us the package I talked with another representatives almost a month ago ( % 20.00) I was very pleased ( % 65.00) I hope the claim service is as good as the initial discussion but I hope we don't need to use it ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I feel I've made the best possible choice in coverage for my vehicle ( % 50.00) Customer service has been A, and coverage looks to be top-notch ( % 100.00) I sleep very peacefully knowing that my new luxury vehicle will be taken care of in the event of any unfortunate mishaps ( % -1.29) I plan to recommend CarShield to all of my military and civilian friends & family members ( % -10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , Car warranty on my Cadillac Escalade EXT - Representative Cory was very informative and pleasant ( % 46.67) He explained what was covered under the policy and made sure I understood everything about the policy ( % 50.00) I accidentally gave the VIN number of my brother's car instead of my truck and called Customer service to let them know and the representative was very pleasant and helpful in changing the information ( % 95.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I just needed a clarification on my coverage ( % 0.00) I wasn't sure about my expiration date, but the young lady helped me out ( % 30.00) The contract expiration date appeared to be one month after my purchase, but she explained that it is a month to month contract and I am still active ( % -13.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , Greatly appreciated ( % 20.00) Thanks for the patience and understanding of my situation ( % 20.00) I will recommend this to family and friends ( % 0.00) This is great to have for older and used cars ( % 48.33) I feel the year if the car should not matter when it comes to motor or transmission work because they all are expensive no matter the year of the car or mileage ( % -50.00) Just a suggestion ( % 0.00) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , Request for cancellation of extended warranty ( % 0.00) My initial contact with CarShield was with a young man, Chase **, who was very courteous and knowledgeable, and helpful as well ( % 29.33) Following that, I spoke with two other gentlemen agents, Derrick, was one of them, who was also very courteous and knowledgeable ( % 21.83) I was treated fairly and respectfully, which I appreciate very much ( % 48.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , My Rep Terry was great ( % 80.00) He was professional, kind and was not pushy ( % 35.00) He seem to be very knowledgeable at his job ( % 20.00) I will be recommending CarShield Warranty to a lot of my friends and colleagues ( % 0.00) I'm glad I decided to call ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , Car shield is a money pit that is absolutely useless ( % -50.00) Good luck finding a garage in your area that accepts CarShield or as one place replied, "No ( % 70.00) " He had issues getting paid ( % 0.00) I called times ( % 0.00) No help ( % 0.00) Oh service station that could take me in or weeks ( % 0.00) I called back this morning to cancel after shelling out almost a grand ( % 25.00) The rep kept me on the phone trying not to cancel ( % 0.00) She finally said she would ( % 0.00) Let's see if they steal more money from me, I informed my bank of the situation ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , My representative was clear and easy to understand ( % 26.67) He answered all my questions about the contract ( % 0.00) He was friendly and handled himself very professionally ( % 25.25) He made sure I understood the contract and what my responsibilities were as well as the responsibilities of CarShield ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I had heard of this place on the radio so I made the mistake of subscribing ( % 0.00) However, due to some unexpected expenses I had to cancel, with the intention of coming back early ( % 1.88) I paid the down payment and realized I just couldn't' make the monthly payment so I sent a cancellation in ( % -15.56) Of course they managed to keep my down payment ( % -15.56) I will never ever subscribe to this place again and I'm now telling all my friends and anyone else that will listen to me to never subscribe either ( % 0.00) I will never understand why a huge company is willing to screw people out of a couple hundred dollars ( % 32.50) DON'T USE THESE PEOPLE ( % 0.00) THEY WILL FIND A WAY TO SCREW YOU TOO ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I was given the opportunity to pay off the balance and did decide to do that ( % 0.00) She gave me the option of making two payments ( % 0.00) I will now be covered and have fewer payments to make and got a dollar amount deducted for paying off the balance ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , When the transmission went out on my car, I contacted CarShield and their customer service team was very professional and knowledgeable ( % 13.00) I had to get my car towed to the dealer and I gave my dealer the information ( % 0.00) Everything got taken care of ( % 0.00) CarShield even paid for my rental, so I was very satisfied ( % 65.00) They're a wonderful company and they stand behind their word ( % 30.00) I'll recommend them to anyone ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , My experience was very positive ( % 29.55) I am a very new customer but up to this point, the representative was very pleasant and understanding ( % 56.53) She was extremely effective ( % 60.00) My problem was resolved ( % 0.00) Thank you very much ( % 26.00) It was a wonderful experience ( % 100.00) I am pleased with the company, CarShield ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , The agent was pleasant, precise and accommodating ( % 56.67) She tried several things to help but unfortunately, I was unable to accept the offer ( % -33.33) However, I did feel better after spending with her ( % 50.00) I hope to start a new account with the company when I come out financial crisis ( % 6.82) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , My warranty expired because of the age of my car ( % 0.00) And it's an Infiniti, so it's gonna keep driving for a long time ( % -5.00) I always believe in having service contracts because they pay off % of the time, so I like to have protection ( % 0.00) CarShield had a good reputation ( % 70.00) Usually, when one car reaches the end of its warranty, I get a new one ( % -5.68) So, this is my first experience with having an extended warranty ( % 25.00) I had to have the car worked on and it covered some things, which was good, although it didn't cover as much as I wish it had ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , My experience with the customer service representative was top notch! She took her time, answer my billion questions and I felt no pressure at all! I have a few cars we had to discuss and I had no problem getting straight answers with explanations that all made perfect sense ( % 44.53) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I had a problem before with the radio ( % 0.00) Filing the claim was hard as CarShield had the dealership record the radio filed ( % -29.17) CarShield thought that something fell behind and called to go out, it was a mess about it ( % -28.75) After three weeks, they decided they were gonna give me aftermarket ( % 0.00) Then I argued with them and told them it wasn’t right, that the radio that was in there was a factory radio with a DVD player ( % 28.57) They ended up giving me the same, a brand new one ( % 6.82) I just had experienced another deal with CarShield about the transmission ( % 80.00) They sent the dealership a bad transmission and I had a rental car ( % -70.00) The dealership told them what was wrong with it, and that took a little longer because CarShield had to send out another one ( % -34.38) CarShield told me that I couldn’t have the rental car any longer than a certain amount of days and it wasn’t my fault ( % 21.43) If they just kinda tighten up as well as the parts and stuff that they supply, it will be a whole lot better ( % 35.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , Windshield replaced by satellite in a timely manner and did a outstanding job ( % 50.00) I will always will use them for cars ( % 0.00) I recommend for family and friends to use this company ( % 0.00) I rate this company a five star rating ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , My vehicle had a bumper-to-bumper warranty when I bought it ( % 0.00) It was going out and I wanted to keep it ( % 0.00) The CarShield rep I dealt with was a professional ( % 10.00) All of my claims went well, except for the last one ( % 0.00) I had an issue with my car then I called CarShield and they told me what to do ( % 0.00) I took it to the dealer ( % 0.00) Justin came out and took a look at it and then he gave the okay to it and did the work ( % 50.00) I was without a vehicle and they even gave me one ( % 0.00) Gigi explained to me that some electrical stuff was not covered and I wasn’t happy about that ( % 80.00) She said she would send me the whole copy of the warranty in the mail but I didn't remember getting one ( % 20.00) They're gonna send me another copy in the mail ( % 0.00) Once I see the whole breakdown of the bumper-to-bumper, then I can really understand it ( % 20.00) In spite of that, CarShield took care of me ( % 0.00) It was a good experience ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I called to get a quote ( % 0.00) I received the quote and told the representative that I need to talk to my wife about the cost and he questioned my manhood and said I am the man and why do I have to talk to my wife about it and continued to be pushy ( % 0.00) I refuse to do service with them, that is no way to do business ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , Called in to get a quote and compare quotes that I have received from other companies and ended purchasing a warranty ( % -12.50) Very pleased with the detailed breakdown that Sterling provided ( % 52.50) He took his time and explained the extended warranty process and coverage step by step ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , Great customer service, always friendly and willing to help ( % 47.50) Made a phone payment, person on the phone was willing to help, did her job quickly without fault, was pleasant to speak to on the phone ( % 43.89) Received confirmation email promptly ( % 0.00) Very pleased with CarShield and the service they are providing ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I am completely comfortable in my choice ( % 40.00) In getting more coverage for my warranty they were very helpful ( % 35.00) I feel a sense of relieve that have the coverage I have ( % 0.00) Thanks CarShield making my life much better ( % 35.00) My car is fully covered ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , We wanted to keep our cars until we run them to death so I figured putting a warranty on those would help out with maintenance for a couple more years ( % 50.00) The CarShield rep answered all my questions professionally and made the deal sound like it was something that we should definitely take advantage of ( % 16.67) I only had one claim put in and they fixed the problem ( % 5.00) I just had one part that was denied at the time ( % 0.00) I called to find out how the process works as I never did it before ( % 0.00) The dealership would be the one to communicate with CarShield so I had to make sure that they had all the information and followed through ( % 50.00) I lost a day or two waiting for the approval as I had to have somebody come out and look at the car ( % 0.00) I finally got approved and then the dealership got the part ( % 0.00) I was without a car for five days ( % 0.00) CarShield was quick about the service once I called them ( % 33.33) Having them is a good thing and it would give the cars more years of security of some major items that could go wrong ( % 19.06) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , Unfortunately, the car I inherited from my father had an incorrect odometer reading that I found through his service receipts ( % -50.00) I knew that would void my service with you, so I had to cancel ( % 0.00) The young lady I spoke to was very pleasant and efficient ( % 52.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , When I called CarShield, I negotiated the rate down to what I was already paying for my pre-existing warranty, so it only cost me around grand ( % 11.48) I also worked the downpayment and the monthly out to a good rate ( % 70.00) They were very flexible and it worked out to my benefit ( % 20.00) I have a GMC Terrain, so it's one of the newer vehicles that they've sort of made all-electric, and those components are very sensitive ( % 13.00) If one thing happens, you have to replace everything, so it's really, really expensive ( % -50.00) So, I'm glad I made the purchase with CarShield to extend the warranty out ( % 50.00) Everybody has been friendly and nice ( % 48.75) When I needed to purchase the battery, I used my CarShield warranty to tow my vehicle ( % 0.00) The gentleman I spoke with when I got my vehicle towed was very nice and very helpful ( % 49.00) He even offered to stay on the phone with me if I didn't feel safe ( % 50.00) I told him I was in a safe location and I was fine ( % 45.83) The tow truck person that came out was very nice and knowledgeable as well ( % 78.00) He took a really good, thorough time with assessing my vehicle to see if he could solve the problem before he hooked it up to tow it ( % 70.00) He was even helpful with the dealership guy ( % 0.00) It was all a wonderful experience ( % 100.00) I would recommend CarShield ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , So helpful and always let me know my business is important to them ( % 40.00) I would say this is the best deal for a great price and great service ( % 86.67) I would recommend this company family and anybody looking to have a little more coverage ( % 15.63) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I was concerned over the expense of auto repair and decided to purchase a service contract ( % 0.00) I went back and forth with CarShield’s reps over what kind of a plan I was getting and then I signed on ( % 30.00) When I've had a claim, my experience has been very good as well ( % 91.00) I just bring my car in ( % 0.00) Then the dealership goes ahead and submits the estimate ( % 0.00) They get an approval and we’re done ( % 0.00) I’m very satisfied with CarShield ( % 65.00) If you don’t have a coverage plan, you ought to go out and get one ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , CarShield's sales rep talked to me nicely and their customer service reps have been good ( % 65.00) I had an unfortunate claim, but I had a guy come out and check a part out and then I gave them a call and they did a good job ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , Enhanced Powertrain Coverage - I was not told, that I don't have "Luxury electronics" as well as the "Emissions package" ( % 0.00) Mike from sales was very good, in explaining my true coverage ( % 63.00) Carol, who sold the policy to me didn't explain, what I was not covered for ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I was real pleased with the representative and the offer he gave me ( % 75.00) I have been skeptical over the last few times that I have watch the commercial on TV but, I finally gave in and got the best service I could ask for ( % 5.00) It was getting to them that it was getting where I didn't want to do any more mechanic work ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , CarShield contacted me and they were very thorough and professional ( % 15.00) For two months, I told them that I already have coverage ( % 0.00) They gave me time to think about it and they called back when I had an answer ( % 0.00) They gave me a plan that I liked and I decided to use them ( % 60.00) Once, the screen on my car went out and it wasn't responding when I touched it ( % 0.00) I called CarShield and their customer service was very thorough and polite ( % 20.00) The claims process went very well ( % 20.00) So far, my experience with CarShield has been excellent and I've been satisfied with them ( % 53.33) If something goes wrong with my car, I'm covered ( % -50.00) I'm relaxed ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I received a letter in the mail from CarShield about warranty on my transmission and power train so I decided to give them a call and when I tell you the guy I spoke with was EXTREMELY unprofessional, it was disappointing ( % -36.25) I wish I remembered his name ( % 0.00) He gave me all these “discounts” to get me to buy the warranty that day ( % 0.00) When I told him I simply didn’t have the money that day, he said “put it on a credit card” ( % 0.00) I told him I didn’t have a credit card and I had less than $ to my name ( % -16.67) He kept saying, "Well the price is $ ( % 0.00) You really can’t do that today?" Told him I would call back when I had money and he told me to post date it as to which I KINDLY declined ( % 26.67) Keyword: KINDLY during this entire conversation ( % 30.00) Finally at last after minutes of trying to get my debit card information I politely said, “I’m very sorry, but I will have to call back when I have the money” and then HE HUNG UP ( % -21.67) Extremely unprofessional and don’t think I’ll bother to call back ( % -6.25) God forbid I get stuck in a loop of “put it on your credit card!” And “I gave you all these discounts, why can’t you buy it now?” Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I didn’t feel the dealership’s extended warranty was enough, so I was doing some research on third-party extended warranties ( % 0.00) I read some reviews and there was a lot of positive reviews on CarShield so I went with them ( % 22.73) The rep who helped me get set up was very helpful ( % 20.00) I had a negative experience with my first and only claim, though ( % -1.67) I had transmission issues, so I initially called to see what my options were and what the process was ( % 0.00) The initial person I spoke to didn't wanna be on the phone and was very standoffish ( % 10.00) But after that situation, everything has been great so far ( % 45.00) He led me to another person who then took care of the process ( % 0.00) The overall cost was good ( % 35.00) When I was initially signing up, the premium was a little lower, but the monthly was higher ( % 2.08) I got that switched over where the monthly was lower but the premium was a little higher than originally, but it still worked out ( % 14.58) I would recommend CarShield ( % 0.00) It's what everybody says ( % 0.00) Everything has been good so far ( % 40.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , Had to reschedule my payment ( % 0.00) Very understanding and professional ( % 15.00) Excellent customer service ( % 100.00) I am truly satisfied with the service ( % 50.00) I had seen the advertisements on television and kept saying I was going to call and check it out ( % 0.00) Glad I did!! ( % 78.13)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I was in a financial situation which was going to make it imposable to keep my CarShied Account ( % 0.00) But the gentleman I spoke with was able to work things out so I could keep my account ( % 50.00) He was able to move my payment from Dec th to Jan th which enabled me to be able to keep my account ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , SCAM!!! I was scammed out of over dollars! It all started out as a lie they sold ( % 0.00) They sent a letter saying "your warranty is almost up", me thinking it's actually coming from the dealership ( % 0.00) Their advertisement says it's , parts on car, Carsheild only cover ! Engine and Trans, I had to find out the hard way ( % -14.58) The guy that got me to buy the warranty said they cover small parts like brakes, which was a lie ( % -25.00) ( % 0.00) ( % 0.00) Later I got a warranty from the dealership (what I should've did in the first place), CARSHIELD cancel my warranty (like I wanted to) and said "because we had to cancel your warranty, we can't give you none of your money back, it's in the contract" ( % 8.33) ( % 0.00) ( % 0.00) Mind you, I called them or times to get my car fix and it was always some excuse ( % -5.00) ( % 0.00) ( % 0.00) When I tried to cancel the time, they wouldn't let me, by talking me to death, and giving me a free month without pay ( % 40.00) Over down the drain! Go through your car dealership!!! Read full review ( % -1.49)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , My initial call brought me to tears (good tears)! They sincerely care about their customers (new & I’m sure old)! Programs in place to help people like myself dealing with health issues & fixed income! Restores my faith in society even in this messed up world!! Customer service goes above and beyond! Kudos to CarShield for having reward programs and discounts in place to help ensure I got my vehicle covered! ( % 29.15)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , I got a warranty from CarShield and I had a few things done on my car, and they went through excellently ( % 40.00) Also, when I purchased the warranty, everything was explained to me in detail ( % 0.00) And then, they sent me the information in the mail ( % 0.00) So, everything was done right ( % 28.57) I'm satisfied with CarShield ( % 50.00) I have an older vehicle, so I'm happy to have it ( % 48.33) Everything is going great with me ( % 80.00) CarShield has the best warranty going for your car, so get that one ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , Truck needed a new alternator and belt, something which caught me by surprise ( % 13.64) I took the truck to Pep Boys and they found what I needed and told me ( % 0.00) CarShield was very helpful in authorizing the place where I had the truck worked on to replace the bad parts, Very glad I had CarShield ( % 5.00) With my vehicle having accumulated so many miles, it is worth the money to have CarShield to keep the vehicle running for many more miles and years ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , Breakdown - I haven't gotten to the mechanic yet, but speaking on the phone to figure all of that out has gone rather painlessly ( % 0.00) I'll know more once I get to the mechanic and find out how the communication between the mechanic and CarShield goes ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , My son is legally mentally disabled with Autism and Asperger's ( % -20.00) He is able to drive and recently bought a used Blazer that is yrs old ( % 20.00) It's a junk vehicle only used for short trips since he doesn't go many places ( % 16.67) He was so proud about getting his own vehicle that he thought CarSheild would be a good idea ( % 70.00) They sold him a policy that he didn't need for almost $ per month for a car that was only purchased for $ ( % 0.00) They were charging him more than what a monthly car payment would be on a yr old junker all over the phone ( % 30.00) And they did it knowingly to a young man who is mentally disabled, it's not hard to tell over the phone either ( % 1.53) You can ask him his name and it will take him minutes to respond, ask if he's hungry and wait minutes for a yes or no or even an I don't know ( % 0.00) So there was no way he could have answered all the info for the policy or have agreed to all the legalities ( % 0.00) This is type of company they are ( % 0.00) They only care about taking your money, not about covering your vehicle ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , I had very good interactions with the reps from CarShield ( % 91.00) They answered all my questions with no problem ( % 0.00) The quality of the warranty is very good and I'm very satisfied with the cost ( % 78.00) When I had a claim, I called CarShield and everything was done all right ( % 28.57) We had a great experience with CarShield ( % 80.00) I would recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , I spoke to another lady before and everything was good with CarShield except for I had to wait too long ( % 32.50) First, they took to hours before somebody came out to agree with the dealer what was wrong with it ( % -12.50) After they agreed with the dealer, it took another two to three days before the parts that my car needed were delivered ( % 0.00) So it sat for four to five days before work even started ( % 0.00) Before they would approve a rental, I had to pay for the first four days of rental myself because I had to wait for them to deliver ( % 25.00) They should be liable for covering the rental fees for that amount of time, not just have a certain amount that they'll cover up ( % 5.71) They also didn't inform me of how long it was gonna take for them before they could even start working on my car ( % -5.00) I know I had to wait for them to deliver the part but they didn't give me a new part ( % 13.64) They gave me a used part and that I wasn't too happy with ( % 80.00) But it worked fine so I'm okay with it ( % 45.83) Everything else was good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , My service representative, Brittany, was kind, courteous, friendly and provided exemplary customer assistance ( % 52.50) CarShield provides premier coverage at a reasonable price ( % 20.00) CarShield's website is very simple to navigate and use ( % 0.00) I would definitely recommend CarShield to all friends and relatives ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , The lady from CarShield explained that my factory warranty would expire and I would need something ( % 0.00) She told me that the longer I wait, the more expensive it would be so I decided to go ( % 0.00) They sent me the forms for the packet and stuff then I started paying it ( % 0.00) I paid it all off eventually ( % 0.00) When I heard something on the undercarriage arm, I filed a claim for it to be replaced and I just finished doing it ( % 0.00) I had it done in a Subaru and the quality of CarShield's service has been good so far ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , To maintain my vehicle, I felt comfortable with CarShield as a warranty provider ( % 40.00) If any emergencies occurred, I would be covered ( % 0.00) I had a great interaction with the rep and he was able to convince me to get the coverage ( % 65.00) Any questions I had at that moment were answered ( % 0.00) I filed a few claims but whoever was taking care of my case would never communicate with me ( % -20.00) A few years back, my alternator went bad ( % -30.00) They saw a leak from the seal of the head of the motor ( % 0.00) I literally had to pay for the alternator and $ had to come out of my pocket ( % 0.00) I didn’t know about it and so my mechanic called me ( % 0.00) If I paid CarShield for the coverage, it would be common courtesy to tell me the reason why something went bad and what they would cover as well as those that will come out of my pocket ( % -50.00) I should be getting that information from them directly ( % 10.00) That happened three times ( % 0.00) Other than that, everything is perfect ( % 43.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , The CarShield reps were very polite when I purchased the warranty ( % 20.00) When I had my motor breakdown, it was all handled by the company I took the car to and CarShield ( % 0.00) It took a little while but they got it all done ( % -18.75) They did a very good job ( % 91.00) I don't have to worry in case something was to happen since I have CarShield ( % 0.00) I feel more relaxed when I'm driving now than I did before ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , I have a nice vehicle and I want to keep it running ( % 60.00) My warranty from the dealer had just ran out and I got another one from CarShield ( % 0.00) I bought it over the phone and their rep worked with my price range and made it happen ( % 0.00) CarShield's reps have all been helpful and good about taking care of everything ( % 70.00) I had to use the warranty and they took care of it ( % 0.00) However, the claim filing process took a while ( % 0.00) I called the claim in right away and took my car to the mechanic shop and it took about a week before they can even get an appraiser to show up ( % 28.57) I was out of my vehicle for about a month ( % 0.00) Still, CarShield's service was good ( % 70.00) I would recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , CarShield did not cover anything when I got my car fixed ( % 10.00) I had $, worth of things wrong and they covered zero dollars ( % -10.00) Such a rip off ( % 0.00) Don’t waste your money please, you will not be satisfied ( % 15.00) ( % 0.00) ( % 0.00) thumbs down ( % -15.56) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , Jeff was the best in really describing it my Cancelation better to me and not to worry about it ( % 56.67) He told me not to stress out and I was worried because I had cancel my Extended warranty Due to that my wife got lay-off And I got an email saying that they wanted the letter the next day ( % -6.25) That was impossible To get there the next day unless I can fax it to you guys ( % -33.33) I like Jeff ( % 0.00) He help me out ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , I’ve heard about how good CarShield is, so I thought I'd do it ( % 70.00) The cost of the warranty was excellent and I've had a very good experience with their reps ( % 95.50) I filed an engine and suspension claim recently for my Buick ( % 0.00) We called them up and told them what it was, and then the dealer got a hold of them and it was all taken care of ( % 0.00) We didn’t have to do anything and it was very smooth and absolutely perfect ( % 76.00) CarShield is doing great work and they stand behind what they tell people they’re gonna do ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , I saw an ad that showed what CarShield had to offer ( % 0.00) When I talked to them on the phone, they reassured me that that’s what it was, so I went with their deductible on my policy and everything has been working out great ( % 80.00) Every time I've taken my truck to a service or when something happened to it, they've covered it, so I’m extremely happy with the service ( % 80.00) It has been over a year now since I had CarShield and I wouldn’t turn anywhere else ( % 0.00) I had several new cars and warranties, but they are definitely supportive when it comes to me having problems with my vehicle and they pay in a timely manner, too ( % 21.21) The price of the warranty that they gave me is definitely efficient for me ( % 0.00) Filing a claim for service with them was great ( % 80.00) The representatives at CarShield are very supportive and understandable ( % 65.00) I was in Atlanta, Georgia and my truck totally shut down ( % -7.78) I called them first and they said that the only thing I had to do was go to a dealership and give them CarShield's number, and they would communicate with them ( % 12.50) I went to the dealership and I told them the CarShield number ( % 0.00) The dealership contacted them and communicated with them ( % 0.00) Then, the dealership communicated with me and told me that the claim was filed and that they were gonna bring out the inspector to inspect the problems ( % 0.00) They came right out a day later and everything went great ( % 36.19) It was my first time filing a claim and, being on the road with my family, it was a good experience for me ( % 47.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , The representative answered all the questions I had and went through all different kinds of things ( % 0.00) There wasn't any hesitation as well ( % 0.00) The level of knowledge and expertise of the rep was awesome ( % 100.00) Everything was fine with CarShield ( % 41.67) When my car wasn’t starting, I called them and they said I could take it to a mechanic or dealership ( % 0.00) I went to the dealership and told them I had CarShield and they kind of scrunched their face a little bit saying lots of them don’t pay off good ( % 37.08) So, I went to the waiting room ( % 0.00) A couple of minutes later, the guy came out and said CarShield accepted it ( % 0.00) There was no question ( % 0.00) So, my car got fixed and I paid my deductible ( % 10.00) I already had the confidence in CarShield from the people I’ve spoken to ( % 0.00) I’m telling everyone about CarShield ( % 0.00) I told my sister about it and she got it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , I bought a car and I couldn’t handle the service myself, so I needed a backup ( % 0.00) I had to get some estimate and I like what I heard about CarShield when it was being advertised ( % 0.00) They worked in fitting my budget ( % 50.00) Their certified vehicle protection specialist was nice and they’re good to work, too ( % 65.00) They helped me save a lot of money ( % 0.00) When I filed a claim for the car's little bits of lights, it was a simple thing for me to do ( % -9.38) A special mechanic has to do the lights and CarShield took care of all of that ( % 35.71) They do not try to rob and knock us holding our pocket either ( % 0.00) I’m glad I got CarShield ( % 50.00) They are good to have in case something happens to our car ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , CarShield was the first company that came across the TV screen and I thought I gotta do something ( % 25.00) The rep who helped me purchase the warranty was excellent and he told me everything I needed to know ( % 100.00) Plus, when I had to file a claim, the customer service rep did it himself ( % 0.00) The experience with CarShield was good but they should have used a Nissan transmission on the car ( % 70.00) When it went out, Nissan would not have anything to do with it ( % 0.00) If they used a Nissan transmission and it went bad and it went out in less than days, Nissan would’ve covered my transmission with no problem and CarShield wouldn’t have anything to do with it ( % -43.33) My car has been in the shop twice ( % 0.00) CarShield didn’t want to pay for the transmission again and gave me the runaround which I didn’t like ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , I have a new vehicle and I like to keep up on the maintenance like a crazy person ( % -23.18) The people I talked to on the phone from CarShield were nice and their rep asked me all the questions that he was supposed to ask like what were my concerns about buying a new car ( % 36.82) We got everything done efficiently ( % 0.00) He was also very knowledgeable and he answered all the questions I had for him to the best of his knowledge ( % 60.00) It didn't seem like he was making anything up ( % 0.00) Other than that, when I made a payment over the phone, the customer service reps helped me set up the automatic pay so that I don’t have to keep calling them every month ( % -12.50) And as far as filing a claim, I already did that twice and both were successful ( % 42.50) I took my vehicle to the dealer and the dealer did all the work ( % 0.00) They called the warranty place, got the approval, and the dealer called me back ( % 0.00) All I had to do was send them a copy of the invoice ( % 0.00) And when I filed a claim for an AC compressor, the service was awesome ( % 100.00) All in all, I feel more secure knowing that if something catastrophic happens with the car or with its computer system, as long as I keep up with my payments and I’m doing things on my end, CarShield will cover everything, which is great ( % 41.25) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , My vehicle is a hardtop convertible, so it needs a warranty ( % 0.00) I liked CarShield's price and coverage ( % 60.00) I've used it a couple of times, and it's been fine ( % 41.67) So far, the service has been good ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , No follow up as to if customer received policy or email ( % 0.00) Smh what type of service would you say this is good or just acquit ( % 70.00) Please try ( % 0.00) You can do some more good by giving free information and follow up ( % 53.33) When you know better you do better ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , Professionalism and the GREAT customer care up services we received ( % 80.00) From Nakia, Luke and all the GREAT customer care staff at CarShield ( % 80.00) Thank you tor the time and the consideration extended to me during my recent call to CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , I was concern about details of my plan ( % 0.00) I needed confirmation ( % 0.00) So talking to an agent resolved my questions and helped me ( % 0.00) I certainly feel better with that clarity of my questions ( % 35.71) I would recommend your company to all my friends and family ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , Chevy Cruze - Good job on insurance motor ( % 70.00) No one better than CarShield ( % 50.00) Good customer service ( % 70.00) I am very happy to have this motor insurance ( % 100.00) Y'all should try it ( % 0.00) Cheap and affordable ( % 40.00) Helps a lot ( % 0.00) My car is like new and it will be as new as when I got it ( % 13.64) Thanks to this insurance ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , CarShield's service is good ( % 70.00) My experience with them has been all right ( % 28.57) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , Today we are traveling from TN to FL to take care of a friend's house and pets while she goes on vacation ( % 0.00) My KIA Sorento stops working in GA ( % 0.00) We had it towed to a KIA dealership ( % 0.00) The mechanic checked the car and said the oil looked good and was full ( % 52.50) He called CarShield to start a claim ( % 0.00) The man he talked to said that we had to provide receipts for oil changes ( % 0.00) Why do we have to do that? How are we suppose to do this? We are not home, we are on vacation! So we had to rent a car to get to FL ( % 0.00) In the meantime my car is sitting in GA and I don't know how it's going to get fixed!We bought this insurance coverage if something happened like this while we were traveling ( % 0.00) We expected to file a claim and not be put through the wringer! We have paid our monthly payments and for what??? I hope CarShield will honor the warranty that I thought we were buying and fix my car without further issues ( % -6.25) Thanks! Read full review ( % 30.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , CarShield is a good company ( % 70.00) They’ll come in if something happens to your car ( % 0.00) I've had two claims so far and with the first time, I called CarShield to ask them how to do it ( % 17.50) They told me that you just give the service people the number and they would talk to them ( % 0.00) When I took the vehicle to the dealership, the experience was great ( % 80.00) But when I took it to the Firestone in Pascagoula, the person there was horrible ( % -100.00) The CarShield guys were good though ( % 70.00) And it worked out well ( % 0.00) I like the warranty and I will probably purchase it again when it runs out in case something happens ( % 0.00) I'd tell others to get some coverage too ( % 0.00) It’s good to have ( % 70.00) It helps you out ( % 0.00) The representative I dealt with when I purchased mine was great too ( % 80.00) She explained everything to me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , The gentlemen was very knowledgeable and courteous ( % 40.00) And the cost was also very competitive with the competition that I was choosing from ( % 20.00) I also felt safe doing business with CarShield because their provider has a A+ rating with the BBB ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , Kind and courteous and helpful ( % 60.00) Was pleasant to work with and willing to work with me and to call back to finish information that was needed to finish everything ( % 32.78) Then gave a kind word to uplift with the struggles with my husband health ( % 60.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , A great experience with Kate your representative ( % 80.00) She was very informative and helpful in understanding your policy on car coverage ( % 20.00) She was nice and funny and we had a good rapport ( % 51.67) I am glad she was the next one in line for the next caller, Me ( % 16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , I got a contract from CarShield for my Mustang that I bought in ( % 0.00) I got it through the dealer ( % 0.00) It costed me $ a month and I kept paying it religiously ( % 0.00) All of a sudden they weren’t taking payment out anymore so I thought the contract had lapsed ( % 0.00) I found out a couple of years later that the premium had been paid and my warranty is still in effect and that made me happy ( % 40.00) I have a power seat in the Mustang and the motor had gone out ( % 0.00) I took it into the dealer and said, “Well, I’ll call CarShield and see what they’ll do” ( % 0.00) CarShield covered it completely except the deductible ( % 10.00) I bought a new F two years ago and I got a contract through CarShield too ( % 13.64) There were two issues with the pickup ( % 0.00) One had to do with the differential and the other had to do with one of the turbos on the engine ( % -12.50) I took it in to a local Ford dealer and they said, “Okay, we’ll get a hold of CarShield and give them call ( % 25.00) ” CarShield covered the issue with the differential readily and paid very well ( % 20.00) The problem with the turbo was I had a leaky line and they wouldn't cover it because they don’t cover hoses and lines ( % 0.00) I was a little disappointed that they didn’t cover it ( % -46.88) I didn’t get irate and I just have to save money and get it fixed myself ( % 10.00) Nevertheless, I’m very happy with CarShield ( % 100.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , I gave CarShield a try on the recommendation of some people and I like it better than other providers and everything has been good ( % 35.83) It's a great quality service and having it makes me feel very confident when driving ( % 72.50) It’s a great thing to have and so I have already referred some people as well ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , The CarShield reps were very thorough, friendly and convincing ( % 35.83) I filed a claim once when I had a computer glitch in my car ( % 0.00) I took the car to the dealer and I showed them the coverage that I had ( % 0.00) They had it on file and they said that they will take care of it ( % 0.00) The issue was taken care of in a couple of hours ( % 0.00) CarShield gives a peace of mind knowing that if something goes bad, I'm covered as long as I’m in the warranty frame ( % -37.50) It’s like having a life insurance if you need it ( % 0.00) Don’t leave your garage without the CarShield warranty ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , Refund - I been trying resolve my issue for weeks now and mailed everything I was told to do ( % 0.00) Even sent letters ( % 0.00) The second one I sent certified mail and still I was told that the rep ( % 0.00) could not locate it ( % 0.00) Very stressful ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , Well it kind of bad, cause the guy I talk to act like he don't want to have it fix ( % -5.00) I don't know but I will see ( % 0.00) I make my payment on time and now my car is down ( % -15.56) It seem that don't want to cover the cost ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , I had the service when I owned a F ( % 0.00) Tried filling a few claims for the vehicle and getting things covered ( % -20.00) It never worked out so I just let it fade into the wind because it was a lesson learned ( % 0.00) So fast forward to today, over the past two years I've been getting more and more insistent calls from them and today I thought I'd give them a listen ( % 23.75) First of all that should be considered harassment because I know I told them in the past I was not interested ( % -4.17) So they did leave it alone for some time but today I get on the phone with this lady who proceeds to tell me the cost and everything and I say, "No thank you," for now, I need to do research because I had issues with them in the past ( % -25.00) Then she starts going over all they cover and whatnot, which from the actual customer's reviews have used the service and because of my own issues I had with them in the past I can tell you they will try everything in their power not to cover something ( % 11.67) And this routine maintenance tactic can only go so far ( % 5.00) Yes pads, oil, fluids, plugs, and certain other things are considered routine maintenance but when a seat a/c component or some other bit goes out they will not help you ( % -1.19) Plus why would you even want to use them because % of your money will be on routine maintenance items and as long as you stay on top of them you will have only very little repair? Anyways I tell her it's more cost effective for me to just do it myself since they want to be picky about their coverage options ( % 21.77) She keeps repeating "not with all the computers in there" so I told her to do some more research and hung up ( % 50.00) Moral of the story save your money, don't give them the time of day or they will argue with you ( % 0.00) You can probably buy whatever it is you need for much cheaper and an auto repair manual will save you a ton of money, plus if you make friends with a local repair shop you'll save even more ( % 23.33) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , CarShield called me and explained my coverage, what would take place and my payments ( % 0.00) When I had to get my car fixed, I just gave the people at the car place my booklet and they called CarShield and let them know ( % 10.00) My suspension rods and an ABS light that came on twice were fixed ( % 25.00) CarShield offers a useful, easy and good quality service ( % 38.33) I feel safer driving ( % 0.00) Getting that coverage and protection is worth it ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , Whenever I buy a new vehicle, I always try to get a warranty on it ( % 13.64) I chose CarShield because I thought they might have been a little bit better than the rest of the other companies, but then I found out they weren’t ( % 6.25) I had to have a repair done with my car at first ( % 25.00) The next week I had to go back and they said they won't stand behind it ( % -13.33) I thought they would cover every time something would go wrong with my car but it seemed like they didn’t ( % -50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , My experience with CarShield was satisfactory ( % 0.00) I wanted a warranty and I got one from them ( % 0.00) Once I've had to use it and I just gave the auto agency the connection I had with CarShield and they took care of it ( % 0.00) The repair took two days and the agency gave me a rental car ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , Took car to dealership ( % 0.00) They were not able to contact someone for repairs ( % -25.00) It took several call to connect to right Dept and over minutes wait on phone after several days they got someone ( % 9.52) ( % 0.00) ( % 0.00) The car did get fix after all ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , Getting started was easy and helpful in making me understand making the decision to purchase ( % 43.33) By having this new vehicle coverage I will be free of worry of being stranded or unable to get help when needed ( % 1.21) I am over years old and need the extra assurance which CarShield provides ( % 5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , The warranty that came with the vehicle was expiring and they wanted more money for it ( % 50.00) I ended up buying the warranty for more coverage or a better rate ( % 50.00) CarShield contacted me about it and I said okay ( % 50.00) The guy that contacted me was nice and he was really good about it ( % 65.00) When I filed the claim, I called the number in my contract and they said it was covered % ( % 0.00) All I had to do was take the vehicle to the dealership, then they would call that number and it will go from there ( % 0.00) It was all it was ( % 0.00) I was out of a car for a month and I told the owner of the dealership that I needed a vehicle rental for more than four hours ( % 50.00) I told the guy I didn’t want a car and next thing I knew, he got me a nice one and he told me to stop by their shop ( % 30.00) The dealership gave me a brand new truck to drive ( % 13.64) I had an awesome experience with CarShield and I would tell my friends to go with them ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , Answered all my and polite questions ( % 0.00) Was very helpful ( % 20.00) I would recommend CarShield to all my friends ( % 0.00) I am glad I saw this on television ( % 50.00) Wish I had seen it sooner than I did ( % 0.00) I am sure I will be satisfied ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , CarShield seemed legit and the price was reasonable ( % 20.00) Although the warranty we had in the past had more coverage, we still got less coverage with CarShield because we have a lot of electronic components ( % 2.78) We wanted coverage for big mechanical issues ( % 0.00) My husband used to be a service rider, so he knew about the plan that we wanted to get on ( % 0.00) The overall application process was detailed and I was very satisfied with the reps that helped us pick the plan ( % 35.00) One time, we didn't have a car AC, so we called CarShield ( % 0.00) They gave me a dealer and I took it to them ( % 0.00) The dealer had to call CarShield to get authorized and had to send someone there, a third party to verify the claim ( % 0.00) Thereafter dealership got my car fixed ( % 10.00) Though we were without a car for two weeks, the dealership gave us a loaner ( % 0.00) Meanwhile, we have another issue and I’m still going through the process with that because the part is on backorder ( % 0.00) CarShield needs to consider because it’s not part of the coverage ( % 0.00) They only cover for the amount of time the car they worked on and a part that’s on back order is not covered ( % 0.00) Also, CarShield should give a number that people don’t have to phone tag with ( % 0.00) They also have to be better with the follow-up and the coverage for backorder parts ( % 50.00) Nevertheless, I have recommended them to people ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , Our vehicle was three years old and I thought we needed an extended warranty ( % 10.00) CarShield called me at the time ( % 0.00) I liked that I can pay the payment plan on terms so I went with them ( % 60.00) One time, something went wrong with my car and I had to get it fixed ( % -20.00) CarShield asked me if I had a warranty on my car, so I looked up the papers and they called the place where I had my car, and my car was fixed ( % 10.00) I'm glad I got the extended warranty because you never know what's gonna happen to your car ( % 50.00) It saved me a lot of money and I would recommend it to anybody ( % 0.00) I would tell others that CarShield is the company they need to get for their warranty ( % 0.00) I already had an experience with them and they did what they said they were gonna do ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , I bought a policy a couple of months ago on one of my vehicles and they didn't say anything about you have to go plus your days when I bought the policy and now the vehicle is in the shop needing a new transmission and CarShield is fighting to pay for it ( % 13.64) You need to make sure you tell everything about the policy because I bought a warranty to fix my vehicle when it breaks not have to go miles and if anything happens before then ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , Over a year ago I purchased CarShield ( % 0.00) I am financing the warranty ( % 0.00) I have paid $ so far ( % 10.00) I just had my first breakdown out of town ( % 25.00) Alternator went out ( % 0.00) This happened on a Sunday ( % 0.00) I tried to call and get an approval for a fix but couldn't get in touch with anyone since it was a weekend ( % 0.00) The emergency fix only covered up to $ ( % 0.00) Alternator and install was over $ ( % 0.00) The real issues is on Monday when I was able to take it to a shop, the shop called CarShield and tried to make a claim ( % 35.00) I was then notified my car has a salvage title and they wouldn't fix anything on the car ( % 0.00) Issue is, this car is perfect and doesn't have a salvage title ( % 100.00) They only talked to the mechanic who doesn't know ( % 0.00) They canceled my plan and only refunded $ after I have paid them thousands ( % 0.00) The mechanic actually asked this question ( % 0.00) "So you knew it had a salvage title (which it doesn't) and you were going to let my customer keep paying you with absolutely no intent on paying out when a claim is made?" He was told, "Yep ( % -10.00) What could we do ( % 0.00) " So, not only were they never going to pay a claim, but if they thought my car had a salvage title, then why would they ever agree to cover my car? Why didn't they check it before? It has a clean title but no one ever asked to see a copy of it or anything ( % 18.33) Just took my money and canceled the plan when I tried to use it ( % 0.00) I am feeling like a lawsuit is in order ( % 0.00) Thank you so much CarShield for ripping me off ( % 20.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , My husband had older cars and the warranty was running out ( % 16.67) He got a warranty from CarShield because of the cost and convenience ( % 0.00) He liked them more and CarShield is great ( % 63.33) My husband called them and within a short period of time, he was able to speak with the representative ( % 25.00) He told them what the problem he thought it was ( % 0.00) My husband had to leave the car at the repair shop and the representative arranged to have someone come out to look at the car and test it to make sure that what my husband thought the problem was in fact, the true problem ( % 42.50) After that, the rep authorized the repair shop to go ahead and fixed my husband’s car ( % 10.00) When the car was fixed, my husband came with the deductible, and Carshield took care of the rest ( % 10.00) Then my husband picked up his car ( % 0.00) CarShield's service is really good ( % 70.00) We would definitely recommend them to other people and to friends ( % -6.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , David was very knowledgeable of the product, very helpful with questions or concerns, and very professional ( % 17.67) David answered every question and concern that I had ( % 0.00) He explained the product in detail, was very patient in allowing me all the time needed to gather information required to complete the application ( % 15.00) I would recommend all my friends and family to CarShield and to ask for David ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , CarShield's service was good and I'm really satisfied with them ( % 60.00) Their claim process was good ( % 70.00) Within to hours, they reacted quickly and went to work on the claim and I got my car fixed ( % 21.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , I will not drive my car until I put CarShield on it ( % 0.00) Thanks GUYS ( % 20.00) l has told all of my friends about it ( % 0.00) Don't get caught out on the highway, with a broken down vehicle without any help ( % -27.78) I'm glad I pick up the phone and call ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , Thank you to my rep ( % 0.00) Very helpful! This extended warranty is a great policy for my Nissan Altima ( % 52.50) It has a lot of pros! I appreciate CarShield and its employees! I like all that is in my package and not any cons in the policy ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , Awesome ( % 100.00) Very professional is it all my questions ( % 13.00) Will knowledge about what they are doing ( % 0.00) I will recommend this service to everybody ( % 0.00) Extended warranties are very important for your vehicle and you shouldn't be without CarShield ( % 52.00) The representative was awesome and Blanco ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I appreciate it when representatives are patient in answering all my questions ( % 0.00) I ask a ton of questions ( % 0.00) The only gripe I have is the guy who called me and connected me to a representative sounded like he didn't want to be there ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , Great service! Who helped us was very respectful ( % 82.50) I will recommend this company to my friends, family and Coworkers ( % 0.00) It is awesome that the service individuals have patience working with someone who has never used this company before ( % 100.00) Outstanding performance ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , The reps from CarShield were professional and they broke down everything that was covered from A to Z ( % -2.78) They knew what they were talking about ( % 0.00) Anything can happen to a vehicle so I decided to purchase a service contract for my Lincoln ( % 0.00) That’s my first auto warranty and I have no regrets ( % 15.00) I put a claim not too long ago and everything has been taken care of ( % -5.00) Their service was perfect and I would recommend it ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , Rebecca, the agent was extremely pleasant and sweet ( % 54.17) Her personality shines through with a awesome glow! I recommend anyone to CarShield Warranty Service ( % 100.00) They are the best in the business ( % 100.00) I know that I will be with them for years to come ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , Very professional lady answered the phone with an excellent customer service, she listens to me and fix my problem, I am a Spanish speaking person and I need to understand how the coverage work ( % 37.67) And get a better deal on my monthly payments for the coverage ( % 50.00) I have a place in mind with CarShield ( % 0.00) Thanks! ( % 25.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I've had CarShield for over eight years ( % 0.00) It was when I had my Avalanche ( % 0.00) When I sold and traded it in, I canceled the warranty for it and then I got a truck ( % 0.00) The truck's dealership only gave me a small warranty period ( % -12.50) So when that ran out, I went back to CarShield ( % 0.00) When I sold the Avalanche, I wasn't expecting that I had money coming back to me because the warranty wasn't up yet ( % 0.00) Filing a claim with them went well ( % 0.00) Everything has been great ( % 80.00) More recently, I got my mirrors fixed about a month ago and that also went through really well ( % 20.00) I recommend CarShield to everybody who asks me where I get my warranty from ( % 0.00) It's a lot better than the warranty people get at the dealership ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , When the check engine light came on and I put it in the shop, I called CarShield and asked them if it was covered ( % 40.00) They said yes and my phone call didn’t last more than two minutes and I was taken care of ( % 25.00) The guy I talked to was pretty straightforward, answered my questions and got it done ( % 31.25) I took the car in, and got my vehicle back in three to four days ( % 0.00) That one claim was about what I spent on the warranty and it's still continuing ( % -10.00) I've recommended CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , Have not had any problem with my car so I can't tell you what my experience would be like sending the car to any dealership for repairs ( % 0.00) Once I do that then I'll be able to write you more but so far I do like the representative, the way they handle themselves, the way they tell you about the program ( % 36.67) That I would give them a and I would recommend this program to someone ( % 0.00) I did my uncle and two other friends because the reps impress me so until my car breaks down and I need some type of service that I'll be able to read it more ( % 17.99) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , CarShield's term and mileage were good ( % 70.00) I was happy with the plan ( % 80.00) However, before I filed a claim I had to call CarShield because the mechanic told me that my plan was expired ( % 0.00) He had given them the VIN number instead of policy number so they were going under the original factory warranty instead of the extended warranty ( % 37.50) We checked my details and I had stored my information and verified that I had a , mile plan and it was still good for another year ( % 70.00) I was at at that time and I said, “No, it’s not expired ( % 0.00) ” So I had to contact CarShield myself to verify that everything was good and what was going on ( % 70.00) They told me, “Let’s tell the guy to let him call back and get it all cleared up ( % 0.00) ” It all cleared up eventually and everything turned out fine ( % 41.67) Other than that mix up with the communication between the dealership and them, everything was very good ( % 39.25) The cost is a little high but I’m getting the value of it ( % -1.38) That last claim was for $ ( % 0.00) I actually would have used more if I had remembered it earlier because I’ve had some other repairs where I didn’t claim it because I didn’t think about it until after the fact ( % 9.38) I’m very satisfied with the service I’ve been getting and the coverage that it provides ( % 65.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , Both the CarShield salesman and their Customer Service were professional, courteous and extremely helpful ( % 19.17) My experience with them was excellent from all standpoints ( % 100.00) The plan they offer is very valuable, and I would definitely recommend them to anyone needing vehicle protection ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , Rep was very helpful in explaining warranty and letting us know the value of the product ( % 20.00) Hopefully we won't have to use the warranty, but it's nice to know there is coverage on the Jeep, should an unexpected repair needed occurs ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , From the start of the transaction they strive very hard to get my business ( % -37.92) At first it felt like they did not get me the best plan, but reality they massaged the plan to fit my budget ( % 55.00) Which I am grateful ( % 0.00) The confirmation email was incorrect so I called to cancel, but the CSR explained to me that on her screen it showed the correct monthly payment amount ( % 0.00) And I was relieved to hear that we are all on the same page and no one was pulling a bait and switch ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I think the company is a great asset to have just like your car insurance, you never know ( % 80.00) Just in case, you need it, it's there for use ( % 0.00) And easy to contact an agent and extra assets as, tow service, rental car, easy follow instructions ( % 28.89) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , Robert was awesome ( % 100.00) He went above and be beyond to give me more than what I asked for ( % 25.00) He did a great job and was a pleasure to work with ( % 80.00) Thanks Robert ( % 20.00) I will recommend this company for future customers ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I have always had this fear that if my car needs repairs I know I would not be able to take care of them without something like CarShield ( % 50.00) So much more peace of mind knowing I have this ( % 50.00) I received a reasonable monthly quote and feel comfortable with what I am paying monthly ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I have never bought a used car before ( % 0.00) I always bought new ones, so I was advised by several folks that I respect to consider getting an extra warranty on my used car ( % 4.55) I found CarShield and I decided to get one from them ( % 0.00) Purchasing the warranty was all pretty easy and they gave me great customer service in the beginning to get the warranty going ( % 49.44) I also got the literature, so that I had references at home ( % 0.00) But the hands of the original representative that you work with when you have a claim are tired ( % -1.25) They don’t have any power to authorize a claim and they're just information gatherers trying to get your experience and what’s happening with your car ( % 0.00) So, I read my handbook, made sure that my payments were on time and that everything was done thoroughly ( % 50.00) Then, when I presented my claim in front of them, they denied me and the first reason was because of mileage ( % 25.00) I told them that that was weird because from what the handbook said, they should be honoring my claim ( % -50.00) Apparently, the first representative that set me up with the warranty took down a wrong number for mileage ( % -8.89) So, we cleared up the mileage ( % 0.00) Then, they tried to deny me again based on the fact that I had driven on a car with a leaking transmission for so long that it has become a problem ( % -5.00) But that was not the case at all ( % 0.00) Three garages said there was no leak in the transmission and what they saw was a little bit of oil residue ( % -18.75) But CarShield didn’t take any samples, so they assumed the oil residue was transmission fluid and they denied me again ( % 0.00) I had the garage write a written statement and I had other information from other garages, so I fought it ( % -12.50) I wrote to CarShield through the link that was on the Better Business Bureau in a very detailed personal letter of why I purchased the warranty, what was their obligation to me as a covered person, that their denial of my claim was absolutely absurd, and that this should not be something that was denied ( % 13.00) So, after fighting with them a little bit, writing back and forth, and talking to managers, they finally paid the claim ( % -6.25) Still, it felt like that was their mission to deny everything ( % 0.00) If I would not have had the writing skills and consumer rights information under my belt, I don’t think they would have paid it and that any other person would have just been denied ( % -12.50) Right now, they’re trying to tell me that they’re going to change the original mileage of , to , and I don’t know what that’s about because all of this has been done and taken care of ( % 33.04) Changing the mileage would increase the warranty timing and I don’t know why they’re doing it ( % 0.00) I couldn’t get an answer, so I’m kinda curious ( % -10.00) So far, I have a representative trying to get the information and he said he would give me a call ( % 10.00) Also, a manager called me three times and when I called back the number that they called from ( % 0.00) I even registered it in my phone, it was not a working number ( % 0.00) So, their manager calls from a number where you can’t get a hold of them and you have to go through an number to get a hold of the rep and the managers ( % 0.00) That made me think that they're a shady company ( % -25.00) I was also thinking about canceling my warranty, but since they upheld their position as a warranty company and paid my claim, I’m gonna uphold my position and continue the service with them ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I have a couple of cars and in the seven months that I've been with CarShield, I've filed claims with them twice ( % 0.00) The reps there were pretty good, but I brought my car to my mechanic and he talked to them ( % 47.50) CarShield has been good for me and I liked them ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I am in the market for an extended warranty on my vehicle ( % 0.00) After reading some of the responses to the one-star reviews by CarShield there is no way in the world I am going to contact this company for any type of warranty in any way whatsoever ( % 0.00) They did not address any of the reviews ( % 0.00) They just apologized and had the nerve to say, "If there's anything we can do to help you don't hesitate to call us ( % 0.00) " What a crock ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , So far I have good experience with customer service ( % 40.00) And I am grateful for the telephone reminders that I receive ( % 0.00) I am grateful for CarShield period ( % 0.00) Because without it I would not be able to afford repairs ( % 50.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , When I wanted more vehicle coverage, I googled CarShield and got good reviews ( % 60.00) I got online and the reps explained the warranty to me ( % 0.00) Their knowledge and expertise were good and they went over a few different warranties ( % 16.67) I now have warranties with them for an Edge and another vehicle ( % 0.00) When I filed a claim for an electrical issue with the Edge, I contacted them to know what I needed to do ( % 0.00) Then I went to the dealer and explained to them what I needed and they told me to bring my vehicle down ( % -15.56) They went through it and took care of the different issues that I had with it ( % 0.00) The service was smooth and really good ( % 55.00) It was a good experience and everything worked out like I hoped it would ( % 70.00) With CarShield, I've been comfortable knowing that if I have an issue, it will get taken care of quickly ( % 36.67) I would use them again if I needed to ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I’m very impressed with my off and my billing cycle could be better ( % 75.00) I would recommend to a friend any day ( % 0.00) The customer service was great ( % 80.00) He put me on a brief hold to accommodate my situation ( % 0.00) Very pleased with the customer service ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I have an older vehicle and the warranty on it was up and I wanted to keep the truck because of everything we've done in it ( % 16.67) My husband has always done upkeep on it and he tried to make sure that after he was gone, I wouldn’t have any kind of problems with the truck ( % 55.00) So we decided to get an service contract for it, and we got it from CarShield ( % 0.00) I was pleased with their customer service ( % 50.00) They would call back if they tell me they'd call me back ( % 0.00) We wanted some quotes and things and they called me back, was very helpful, and friendly ( % 19.17) With the warranty, I was able to get a new engine and I only had to pay $ for the fluids and minor things that they did on the truck ( % 14.66) I was so worried because that happened a month after my husband passed away ( % 0.00) But it really worked out and I really appreciated them helping me ( % 20.00) The engine was done very well ( % 20.00) I feel secure having my CarShield warranty ( % 40.00) When they fixed my truck for me, I had to ask some mechanics and everything ( % 10.00) I said, “Would you feel comfortable getting in it and driving to the West Coast?” ( % 40.00) Then they told me that it was no problem ( % 0.00) So being a female and an older female, I don’t know anything about vehicles, so that eased my mind about getting out alone in my vehicle ( % 5.56) I've told my friends about CarShield ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , The lady was very professional and helped me with every question that I had ( % 13.00) I will absolutely tell my family and friends about this company ( % 20.00) The company was very easy and quick for I can apply ( % 44.83) CarShield so far is the best company that I had ever talked to ( % 55.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I could not be happier than I was today ( % 0.00) I give this company and the representatives two thumbs up with a star rating ( % 0.00) If I could give a higher star rating, I would but I have to settle for the which is the maximum allowed ( % 25.00) I will definitely be recommending this company with friends and family ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , The problem with the AC in my car has, as of this moment, not been fixed ( % 10.00) The dealer, Reynolds, in Orange, VA, has yet to call to get approval for the repair ( % 0.00) I'm not happy with Reynolds Service dept ( % -40.00) or personnel yet ( % 0.00) So far my experience with CarShield has been fine ( % 25.83) My problem is with the service at the dealer ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , Wonderful experience, individual was very knowledgeable and the product/policy was just what the Dr ( % 40.00) ordered to be able to get this coverage at the price we were quoted ( % 50.00) Can't say how much I appreciate CarShield ( % 20.00) God bless you all ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , People kept calling me and wanted me to take out the insurance on my car but none of ‘em would tell me who they were working for ( % 0.00) Then one guy finally broke down and told me it was CarShield ( % -7.78) So, I took out the insurance with him because he was the only one who answered my question ( % 0.00) We had an experience a while back and had to have the car worked on ( % 0.00) The dealership had my car for five weeks ( % 0.00) But CarShield gave me a loaner car which was great ( % 80.00) The car got fixed and most of the bill was paid ( % 30.00) But the dealership told me that $ would be from my end, so I ended up paying that amount ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I called in to update my account, and had to be transferred once, but the whole experience was quick and easy ( % 32.22) The person that transferred me did a warm hand-off so that the representative that resolved my concern already knew who they were speaking with and had my account all pulled up when he arrived on the phone ( % 60.00) Great job! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I drive a Mercedes that has so many miles on it and it would cost a fortune to fix it if something goes wrong ( % 0.00) Getting an extended warranty is easier as you pay a little at a time because you're paying for it anyway ( % -18.75) It's just basically a credit line to fix your car ( % 0.00) And if nothing goes wrong with your car, you just paid for something that you didn't use which wouldn't be a big deal if you were prepared for it ( % -25.00) I heard good things about CarShield ( % 70.00) The person who sold me the policy was thorough and the buying process went smoothly ( % 40.00) And so far, it's been fine with them ( % 25.83) They didn't give me any problems when I needed a fix ( % 0.00) When I filed a claim for my air conditioning, it went great ( % 80.00) Then when I had to change the date on my payments, I talked to their customer service reps and they changed it without any problems ( % 0.00) But, I just like a little more coverage ( % 15.63) I have heard a few other things about CarShield where I almost wanna stop and switch to another company because I'm paying $, and the coverage is not bumper-to-bumper ( % -16.25) If my suspension goes, it is gonna cost me $, ( % 0.00) I've looked at some other places, and for the same price, I can get everything that CarShield is giving me and my suspension ( % -6.25) So, it's kinda shooting me in that direction a little bit ( % -18.75) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I had a wonderful experience getting this extended warranty coverage for my Nissan Altima at a affordable monthly fee with no mileage restrictions! Also roadside assistance is included at no extra charge! Thanks Anthony ** and CarShield for this amazing experience ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , Customer service secured my commitment to purchase CarShield for my F Super Duty ( % 33.33) I am only rating my interaction with the representative at this time ( % 0.00) I have only purchased it a moment ago so hope it goes well ( % 0.00) Thanks for answering my questions and holding for my final decision ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , When I bought my car from a dealership, they tried to sell me an extended warranty ( % 0.00) I called CarShield and one of the things they talked about was peace of mind ( % 0.00) Also, their price was better than the dealership ( % 50.00) But when I had to use them, they were not as easy going for that peace of mind ( % 43.33) My Jeep Grand Cherokee's check engine light came on ( % 45.00) My mechanic gave me information on what the problem was then I found out that there was a problem with the engine in the Jeep ( % 0.00) The claims examiner from CarShield spoke to my mechanic and when I spoke with CarShield, the person was arrogant and made it very difficult ( % -65.00) They told my mechanic that if they go ahead and take apart the engine as they need to see it apart to find out if it is covered, it opens up the bag alarms ( % 0.00) Furthermore, if it was not covered, I already put out the money to my mechanic because nothing was covered there ( % 0.00) I had to tell them that I don’t care whether it was covered or not and I want my engine taken apart to know the problem and CarShield will be held responsible ( % 20.00) At that point, I was to take them to small claims court if they didn’t cover it ( % -25.00) I took the car away from my mechanic who was very qualified and I took it directly over to Jeep and had Jeep deal with CarShield ( % 15.00) They covered it only at that point and everything was taken care of ( % 0.00) When I spoke to Jeep, they gave me information and told me that they will take care of the car and the other parts should be taken through my extended warranty company ( % -12.50) I was without a vehicle for almost four weeks and I had to rent a car at the cost of $ ( % 0.00) I was not happy with CarShield's service ( % -40.00) Now, CarShield only covers a few bucks for a few days ( % -13.33) I’m paying and staying with CarShield because I already paid for X amount of dollars for months ( % 0.00) My problem was taken care of in the end but I was not happy with what I went through ( % -40.00) I was not happy with Jeep either because I’m still out $ for the car rental ( % -40.00) CarShield paid for $ for the car repair and Jeep said that whatever the problem was, nothing was gonna be out of my pocket except the $ deductible which I paid ( % 0.00) I go by the commercial, "peace of mind", and I didn’t have it ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , The vehicle was great ( % 80.00) The experience was good too ( % 70.00) Thank you for letting me choose CarShield ( % 0.00) Thank you for the car to drive around in ( % 0.00) Thank you for the car insurance ( % 0.00) CarShield is a unique insurance ( % 37.50) It is a white Toyota Highlander ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , The customer svc specialist (Hunter) I spoke with was a delight ( % 0.00) I've dealt with a lot of them over the years & he will stand out as the very best experience ( % 100.00) It was amazing & a great experience dealing with Hunter & CarShield ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , I looked into a different company and they wouldn't even answer the phone ( % 18.75) CarShield at least responded and the people were helpful and competent ( % 10.00) They answered my calls, talked about the warranty and what I needed to do, and followed up ( % 0.00) CarShield has good customer service and they cover the repair of certain parts of my car ( % 45.71) They don’t ever cover % of the parts for a Mercedes but they cover at least % of the costs and their service was of better quality ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , The Customer Service Representative, was thorough and explained everything to me ( % 37.50) I am calling everyone I know who might be interested in getting coverage for his/her car, to give CarShield a call as soon as possible ( % 12.50) Thank you for all of your help today ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , Updated on //: Please see my prior review ( % 18.75) Ashlee is the most valued CarShield rep I have experienced to date ( % 65.00) She caring, kind and passionate ( % 27.50) She is hardworking ( % 0.00) Deserves all the highest honors and praises ( % 0.00) She goes over and above to prove how exceptional she is as a carshield rep ( % 33.33) And is not afraid to share ( % 30.00) She will seek additional assistance from her supervisor making sure everything is correct for my benefit ( % 50.00) While working from home due to Covid - and limited resources ( % -9.82) She was extraordinary to say the least!!!Original Review: Byron served me the very best customer service experience I've ever had and I've been in the business personally myself for + years ( % 44.44) Passionate, Caring, Concerned, Consistent & Genuine He made me feel in offering & providing their services to Me today ( % 20.00) If I wasn't satisfied he made sure I was by bringing in his next in line rep Brian and I must say Together they give a New Meaning to the phrase "TEAMWORK MAKES THE DREAMWORK"! Top Rated Service Members CarShield guarantees it ( % 33.41) And They dont miss the mark ( % 0.00) I am proud to be a New Member ( % 46.82) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , Am excited to have signed on with CarShield to extend that everything continues working well on my vehicle ( % 37.50) Knowledgeable and friendly staff made my experience a quite pleasant one ( % 55.42) I look forward to working with CarShield should I ever need their services ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , I'm an ASE certified technician of years and just needed a plan to cover engine and transmission in my F ( % 37.50) l ( % 0.00) I do all my other work like complete A/C work, intake gaskets, starters, water pump, and anything that surrounds the engine ( % -1.25) Also I will do my own computer diagnostic and will perform my own repairs also ( % 60.00) I can do my engine and transmission replacement but I'm too busy doing everybody else's ( % 10.00) So I saw an infomercial about it and decided I would give it a try ( % 0.00) Now I haven't had a claim yet but they were friendly but a little pushy ( % 9.38) But I'm hoping their coverage is true and I'm not the person that can be fooled but for the monthly price they gave me which was discounted greatly because of my skill I decided to give it a shot ( % 57.50) But remember when you get a quote these people are salesmen and get paid to sell you the highest package ( % 0.00) So do some research and decide what you really need for coverage ( % 20.00) ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , Our intentions were to keep our used cars and your company offered us confidence and the backing to do so ( % 37.50) Unfortunately for you and fortunately for us we given a great deal on two new cars so we had to cancel ( % 20.91) The customer service people were great and we already got the refund as promised ( % 80.00) Definitely recommending CarShield to everyone ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , Very friendly and everything is spelled out for you with no misunderstanding! The price seems to be very reasonable and competitive ( % 41.48) Can be used at any authorized service center of my choosing ( % -10.00) Looking forward to my first service ( % 25.00) Just purchased a Cadillac XTS Platinum with miles and the Original warranty was almost expired ( % 37.50) Now I covered for an additional years miles ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , I received a letter regarding Vehicle Protection (Extended Warranty) and opted to call this company for more specifics ( % 43.75) The person with whom I spoke, for the most part, was friendly and courteous ( % 49.17) The call began with her asking for the year/make/model of my car ( % 0.00) I told her that was actually what I was calling about ( % 0.00) ( % 0.00) ( % 0.00) If a letter arrived, advising me that I have "not contacted them about having my vehicle service contract activated", then they should have records on file to tell ME that information ( % 0.00) She then talked of the massive amounts of people they work with daily, so I offered to give them my "Customer ID Number" so she could pull up my specific information, but she still said she wouldn't be able to find the information THEY wrote ME about! I've received many rd party letters such as these, but ALL refer to either my CURRENT vehicle, or one I've had within the past years (now I KNOW those were bogus companies ( % 10.94) ( % 0.00) ( % 0.00) WHY write me about a car I'd given up years ago), but they at least referred to SOMETHING! Truthfully, I'm tired of these types of letters - period! I'd reach out to someone for an extended warranty should I feel the need for one; however, it so happens that since , I've LEASED my vehicles and have NOT purchased any of them after that particular lease was completed ( % -23.61) I'm not saying that I wouldn't potentially consider working with CarShield, but it does bother me that they have assigned me a supposed "Customer ID Number" and yet, cannot refer to any information about it, nor did they refer to a specific vehicle of mine they're supposedly contacting me about! IF I ever am in a situation whereby I'd need to activate an extended warranty, I will do a LOT of "homework" before choosing ANY rd party company! I've read a lot of wonderful reviews about CarShield, but I also saw a bunch of negative ones as well ( % 17.50) I just wanted to share my experience with everyone else who is checking into this (or any other) rd party company ( % -12.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , I was asking for a quote, not a ph ( % 37.50) Call the second I enter my number! I find that annoying, an it seems to be "The Norm" with the online business process ( % -40.00) ( % 0.00) ( % 0.00) there should be a option between texting/tele ( % 0.00) , and online screen preview for printing ( % 0.00) I have had this offered once before, an found it to be a very comfortable situation, and helped produce the image below! LOL ( % 72.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , Talked to someone initially that was a salesperson who could not help (very apologetic) and forwarded me on to rep that did help me answer questions I had that the repair facility had asked me, which was how you paid your claims ( % 19.17) The repair facility only wants to have credit card payments paid to them via the warranty services which I was explained is how you do it ( % 10.00) We will see how the claim process goes as my son is going to leave his car at the facility in morning on Friday ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , I Called to cancel my policy ( % 37.50) The Customer service representative was attentive and very professional ( % 26.50) The Call was fast and the request was expedited in a very quick and satisfying manner ( % 37.78) I would recommend CarShield and I hope use CarShield again in the future ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , I have tried twice to CarShield to take the payment for my policy out of the right account ( % 33.04) I have called them twice & told them to change the account number ( % 0.00) As of today they are still taking the payment out of the wrong account ( % -50.00) So once again I will call them to see if they will start taking the right account ( % 28.57) They always insinuate that it is my fault ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I was late on a payment due to breach of account at my bank ( % -1.67) My customer service Lady was awesome and very patient ( % 60.00) It actually help me to not worry about my warranty with you guys “CarShield” ( % 0.00) Thank you for a great warranty ( % 80.00) I have a great truck and now I have a great warranty ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , Representative was very helpful and made several suggestions ( % 19.17) He was very knowledgeable about product and convinced me this was a great choice ( % 50.00) Representative had a sense of humor also ( % 0.00) He got me the best deal I hope ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I have been harassed by this company repeatedly at home and at work for several years ( % 18.75) I have repeatedly told them I am not interested in extending this warranty ( % -12.50) They have now started to contact my underage son ( % 0.00) I do not know how they obtained his name and cell number especially since he does not even drive! This company is horrid! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , Many commenters do not seem to understand the role of CarShield (CS) ( % 43.75) CS is an agency whose purpose is to pair a person up with an extended warranty contractor that best suits the buyers' needs, based on car age/mileage, and what they can afford ( % 100.00) In that capacity, CS is a benevolent, knowledgeable, and customer-oriented company ( % 0.00) CS does not pay for the repair of a car but should an agency fall shot of CS's standards, they will go to bat for you against the agency ( % 0.00) They offer a service and do so very well ( % 20.00) I can certainly commend the salesmen, I dealt with for honesty, candor, eloquence, compassion and understanding ( % 21.43) In particular, I will mention both Bryce and his account manager Kirk who were impressive young men who are impressive intermediaries ( % 56.67) Customer Service is a highly stressful department for a human ( % 8.00) I have never conversed with a more amiable, and service oriented rep than Georgette ** ( % 50.00) She should be training reps instead of working as one ( % 0.00) Absolute attention to my concerns, needs, and questions ( % 20.00) Made the entire interaction with CarShield a pleasant experience ( % 36.67) I would hire her in my Pharmacy in a flash to deal with customers ( % 0.00) ( % 0.00) ( % 0.00) What an asset to CarShield ( % 0.00) I pray they appreciate her ( % 0.00) Basically the same can be said for Jennifer whose knowledge of her company helped me to understand the basic underpinnings of what they strive to accomplish ( % 0.00) After reading the contract offered to me, I decided it did not fit my needs and expectations ( % -20.00) I determined this by reading the "specimen" contract offered by the agency, calling the telephone numbers listed in the contract, and taking notes of issues that bothered me ( % 0.00) I was lucky enough to get Jennifer on my first call who encouraged the investigation, then Georgette on my second call who painlessly listened to what I had discovered and initiated a refund of my down payment to my credit card ( % 8.56) She gave me a time frame for the refund of business days and I fully expect it to happen just that way ( % 0.00) These are good people trying to offer a benevolent service to peoples strapped for money, but don't blame them because you fail to perform due diligence and investigate what you have been told ( % 2.50) With that, I thank CarShield for their novel entrepreneurship and assure them that, should I purchase a repair contract, it will be from them ( % 0.00) There is none more candid and forthright in their dealing with customers ( % 55.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , This company and the staff that take my calls have gone above and beyond what I ever expected to make sure I was able to stay covered even during some challenging times ( % 29.58) Even when I had money stolen from my bank accounts a couple times this year, the employees made sure I was able to work with you all to keep my service ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I was very happy with my experiment in dealing with your company and was pleased to hear from your company that I could use your company to cover my car before my service run out ( % 62.50) Thank you very much for continuing services ( % 26.00) I hope that in the future we can work together as always I good standing and be happy with the outcome ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , If you need a warranty on your vehicle THIS is the company to choose ( % 37.50) My service representative, Marlita **, was simply delightful ( % 100.00) She was completely competent and did absolutely everything she could to make sure I received the coverage I needed, no more and no less ( % 20.67) This, and at the very best price, with all discounts for which we qualified ( % 100.00) Thank you CarShield, and thank you Marlita ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , My experience with CarShield was all good ( % 53.75) When I had a claim for my air condition they gave me no hassle ( % 0.00) I picked where I wanted to take my car to be fix and the company had no problem with them paying my claim ( % 0.00) You can’t go wrong with CarShield ( % -50.00) I will recommend them to anyone ( % 0.00) ( % 0.00) ( % 0.00) Thanks!!! ( % 39.06)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , Very nice and polite ( % 57.75) Would recommend CarShield to anybody else from what I encountered today ( % 0.00) Probably would be a good place for employment too ( % 70.00) So far no complaints and don't foresee any ( % 10.00) Very pleased so far ( % 37.50) Actually took out coverage out on automobiles so I believe I am covered well ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , My car started whining and I had to call for info on how to get it fixed, they were extremely helpful in solving my question, I would highly recommend car shield to my friends and family ( % 12.75) Thank you for your assistance CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I am a woman who knows little to nothing about cars ( % 9.38) CarShield offered me the best deal financially for my car ( % 50.00) They helped me understand what they were offering and how it would benefit me ( % 0.00) The agents were steadfast and efficient in getting me all my needs ( % 40.00) Their service is great! Highly recommend them to anyone ( % 58.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I recently purchased a policy of the company and so far everyone I’ve spoken to you has been very helpful and went out of their way to make sure I was happy with the answers they gave me ( % 32.92) I would definitely recommend to my friends to check into a policy with you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , When I have a problem with my account ( % 37.50) CarShield customer service representatives always make it right ( % 28.57) They are always professional and patience of my time ( % 10.00) I feel great to have warranty on my vehicle because I trusted CarShield to take care any problems ( % 80.00) Thank you! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , After hearing the ad on the radio I thought CarShield would be a good idea to have so I purchased a policy with them a few years ago for my Chevy Impala ( % 29.17) My car met all the requirements ( % 0.00) About months after I purchase the policy I felt my transmission starting to slip ( % 0.00) I took it to my local shop as I was instructed and waited for the adjuster to arrive ( % 0.00) They showed up about a week later after I was done without my car the whole time ( % 10.00) The shop gave the adjuster the keys and he left with my car for about hours ( % 0.00) When they returned with my vehicle they didn't even acknowledge to the shop that they were back and they parked my car and one on their way ( % 0.00) One day returned with my vehicle ( % 0.00) They didn't even acknowledge to the shop that back at the park my vehicle and went on their way ( % 0.00) Later pictures stating that I had a old leak in a transmission line ( % 5.00) They were starting to make it slip ( % 0.00) CarShield refuse to cover you blaming it on , mile inspection I received months prior ( % 0.00) The shop owners assured me there was no leak before their adjuster took my car off of their lot ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , Shield ( % 37.50) DISAPPOINTED WITH CARSHIELD'S SERVICE, MY TRUCK IS A DODGE DAKOTA ( % -75.00) THE ENGINE HAS BEEN MISSED FOR X REASONS, in the workshop where it is told me that it was because of a spark plug that made an explosion inside the engine ( % 0.00) I really do not know what could have happened, but what hurts me the most is that I did not cover the repair or replacement of my engine ( % 20.00) I take days without a car asking for it ( % 0.00) They are taking me to work to not make you spending a rental car to CarShield and waiting for a good answer from them, for now at the end to say that could not cover the repair because the engine that damaged the engine is not part of the coverage and cannot do anything ( % 70.00) That great disappointment with that extended warranty security is the worst, should remove the commercial on the tv and do not deceive more people like I who confident in the coverage service ( % 3.33) (Peace of mind ( % 0.00) ) It is just a false to trap to you pay the coverage, since I started with my claim I only had headaches and recovery by the workshop and the adjusters ( % -20.00) Recently I made a demand for breach of contract and when I call to inform them, they tell me that no claim number appears and the day before another lady had reaffirmed it, which was the same number from months ago ( % 0.00) This is the claim number ** ( % 0.00) IN GENERAL I DO NOT RECOMMEND THIS SERVICE TO ANYONE AND I WILL PUBLISH THIS ON THE CARSHIELD WEBSITE ( % 5.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , Dianna was very professional with great customer service skills ( % 43.50) She processed my request immediately ( % 0.00) She added me to our policy and changed payment method from our credit card to our personal banking account ( % 0.00) She also verified some of our services within our policy ( % 0.00) Again, great customer service skills ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , My experience was great customer service is A+ ( % 58.75) We got the coverage we wanted and at a reasonable price ( % 20.00) Very happy very fast callbacks and very little wait time when we returned calls ( % 33.88) Will recommend their service to others ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I am happy I answered the phone call for a qoute ( % 58.75) The customer service agent was patient and thorough ( % 0.00) She was very knowledgeable and easy to talk to ( % 31.67) I feel very confident that I made the best choice in joining CarShield ( % 82.50) The coverage options and price are excellent! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , They were very helpful in closing this account, we sold the Toyota truck and we aren't going to purchase another one, but since I lease my vehicle, we are going to roll over the refund to cover the cost of what I have to pay at the end of the lease and cover the new vehicle I had just gotten ( % 23.71) I didn't know you could that ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , The Representative was courteous, knowledgeable and patient ( % 48.75) He was good at reviewing details ( % 70.00) I was provided enough printed documentation that was easy to understand ( % 21.67) The Representative did a step by step walkthrough ( % 0.00) He took his time and gave examples to help clarify the information ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , The two people I talked to were amazing! They were very helpful and walk me through the processes ( % 44.17) I'm so thankful that they were there to answer my questions ( % 0.00) I'm very happy that they had my back ( % 50.00) Thank you so much for your service ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , My experience was wonderful and I am amazed that I found them and I want more people to hear about them ( % 62.50) I feel really lucky because at st I thought it was impossible for to get a warranty ( % -16.67) Really good place ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , The first customer service rep didn't help ( % 31.25) She wrote wrong information and had me paying more ( % 0.00) ( % 0.00) ( % 0.00) for no reason ( % 0.00) I was highly upset until they called back and put Joseph on the phone ( % 8.00) Joseph help correct all mistakes! What more can I say? I was going to go to another company and request my money back ( % 25.00) She really made me mad! ( % -29.06)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , Fast, courteous service, took care of all my questions with my policy and the representative was very kind and knowledgeable ( % 48.88) I would definitely recommend this aftermarket car repair insurance to anyone that is interested ( % 12.50) I was also told that if there was any problems with the repair shop that not to hesitate to call ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , Georgetta ** was great ( % 58.75) You guys hired the right associate ( % 28.57) She is a great asset to your company ( % 80.00) Because of her I would be glad to recommend your services to everyone ( % 50.00) The customer service is the best I have ever experienced over the phone ( % 90.00) I felt as if she was handling my issue if I was right in front of her ( % 28.57) Great job??? ( % 80.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , You guys will not honor my contract I have to pay cash for my car now ( % 37.50) I don't want to do business with CarSheild ( % 0.00) You guys said one thing but another ( % 0.00) There was a misunderstanding somewhere ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , Great job in my customer needs also pleased with quality of care ( % 55.83) I appreciate in the time they took to work with me on my monthly payments ( % 0.00) I would definitely recommend CarShield to others ( % 0.00) Thank you all involved in the process ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I called looking to see for a card replacement, found out they do not issue, Brett said he would send out another copy of the contract ( % 37.50) He explained all my coverages and Provided the numbers that I need for emergency service ( % 0.00) I plan on going out of state and I want to have that with me in case you need it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I took my vehicle to my local Toyota repair shop ( % 18.75) I gave them my CarShield warranty information so that they can get it approved ( % 0.00) Apparently my repair was denied because the parts were $ more than they wanted to pay ( % 27.50) American CarShield wanted to send Toyota an A/C compressor and clutch that costs under $ ( % 0.00) I called all the auto parts stores in my area and all were $-$ range ( % 0.00) I assume the parts American CarShield wanted to send are used or very poor quality ( % -26.00) They (CarShield) want me to pick my vehicle up at Toyota and take it to a different shop ( % 0.00) I have to go through the whole approval process again ( % 20.00) Both CarShield and American CarShield have been pushing me off on several different departments ( % 0.00) I even had a carShield operator give me the number to after hours customer service that doesn't exist ( % 0.00) When I first purchased the warranty I was told that I could take my vehicle to the repair shop of my choice even the dealer ( % 25.00) What they don't tell you is that you have to find a shop that meets their pricing standards ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , Luke was amazing ( % 48.75) He helped me in such a way when I felt discouraged and was ready to cancel ( % 10.00) I do not want to cancel anymore but I do believe that Luke assisted me in the best possible way ( % 50.00) I wish there were more people like him ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I had to cancel my policy because of personal reasons but CarSheild had no issues or problems with that ( % 18.75) They were as pleasant when I cancelled it as when I first started my policy ( % 49.17) They are a great company and I would recommend them in good and bad times ( % 26.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , Change Deduction Date - My funds would not be available on the th of June ( % 38.75) The customer service representative changed it to the th of June for me just once, all in a matter of seconds ( % 0.00) Fortunately, I have not yet had to use their services yet, but it's very comforting to know that when I have to, CarShield is there! Thanks CarShield! ( % 30.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , Great company, always polite, always helpful ( % 58.75) Great representatives and cust ( % 80.00) service that work there ( % 0.00) They have covered of my major repairs in months, one being a transmission ( % 6.25) They worked directly with my dealership at Lexus and helped me save money and headache ( % 10.00) I will never go without coverage again ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/5
Original review: May , Most of the factory warranty on my vehicle had run out and despite its age, I could still get coverage on it so I got a service warranty ( % 43.75) I got calls from a couple of different places but I’m glad I got the extended warranty from CarShield ( % 25.00) It only took a month for that coverage to kick in and I've only had to use it once ( % 0.00) I called the number, spoke with the people at the dealership and everything was taken care of promptly ( % 0.00) I brought the car into the dealership because I was hearing a noise and the low tire sensor was going off ( % 0.00) It turned out I had a flat tire and they explained to me what was going on with the rear end of the truck ( % -2.50) I had a problem with the bearings in the rear axle ( % 0.00) That was no longer covered under the factory warranty and I told them I have an extended warranty ( % 0.00) I gave the paperwork to a lady, she made a couple of calls and got back to me ( % 0.00) That was on a Friday and I brought my truck in on Monday ( % 0.00) They had somebody from the warranty company come and look at it and I had my truck back the following Friday ( % 0.00) All it cost me was a $ surcharge and the bill was over $, ( % 0.00) I didn't have $, lying around so the warranty was very valuable ( % 20.00) I was very happy and I had a good experience ( % 85.00) CarShield is definitely worth it ( % 30.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/5
Original review: May , I called Carshield after seeing them on the TV ( % 37.50) I requested a quote and sure enough they called me or times after I submitted my information online ( % 25.00) I spoke to a call center agent and he gave me a couple of options and I told him that I simply wanted to think about it ( % -5.00) So, then he had me speak to the account manager and the account manager was very pushy and aggressive and wanted me to sign up over the phone ( % 20.00) I told him that all I wanted was to gather information and then make an informed decision at a later date ( % 0.00) I asked him to send me information through email or written correspondence and that I would take a look at it and go from there ( % 0.00) He also asked me what credit card I would like to use today and I responded that I am not giving out my credit card because I am NOT signing up for anything ( % 0.00) These people are extremely rude and aggressive ( % -30.00) I had to hang up on him just to get him to shut up ( % 0.00) I would not recommend this shady company to anyone! Read full review ( % 1.88)
consumeraffairs
POSITIVE 🙂
2018/5
Original review: May , When I bought the car, I only knew of the dealership warranty ( % 18.75) Then I received a phone call two months before I purchased stating that the extended warranty has expired ( % 0.00) I kept getting phone calls soliciting me to buy one so I researched and found CarShield and I'm quite pleased with the service ( % 50.00) The customer service rep helped me in trying to figure out what’s covered under my policy and how it breaks down ( % -15.56) And then, the representative who took my claim walked me through the process and filled me in with all the information that I needed that they could possibly provide for me and I was satisfied with that ( % 30.00) I filed a claim a little less than a month ago because my transmission was flipping and then it went ( % -17.71) I took the car to the shop and it got fixed and the car is driving as new as possible ( % 7.88) The claim rep also mentioned that I had a rental under my claim policy and I rented a car ( % 0.00) He asked me to send them the bill but I forgot ( % 0.00) But the point is, there are no worries and even though the car was in the shop for four days, I didn’t mind that at all ( % 0.00) I am grateful that CarShield was able to help me get my vehicle back on the road and get me back to work ( % 16.67) It's very important to have an extended warranty because you never know and I've recommended CarShield to several friends ( % 26.00) I don’t wanna pay for an extra insurance but I don’t look at it as insurance, instead, what I'm paying for right now every month with CarShield is for peace of mind ( % 14.29) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/5
Original review: May , I purchased a CarShield warranty because I had invested more than $ in repairs for my BMW d in less than months ( % 23.61) I made it clear to the representatives that I wanted everything possible to be covered ( % 5.00) After having my warranty for nearly months I began to get an annoying oil burning smell from my vehicle and my A/C went out ( % -35.00) I took my car to the BMW dealership and they informed CarShield of the needed repairs (oil leak on intake manifold, blower motor needed replacing and turbo hose had a hole in it) before the day was over but for some reason it took CarShield more than more business days, days total, to reach out and inform me that they would not cover replacing the manifold ( % 33.33) It then took them another days to tell me they would cover the blower motor fix but not with genuine BMW parts and wouldn't pay for BMW certified labor, and they would not pay to replace the turbo hose ( % 40.00) I was informed that in order to have the blower motor replaced I would have to pay the $ deductible, $ for the difference between the Autozone blower they are willing to pay for and $ for the difference in certified labor ( % 25.00) The total cost of the covered repairs would've been $ and I would've had to pay about $ of that ( % 0.00) Everyone that I encountered at CarShield was rude and completely uncaring about my situation up until I was ready to cancel my membership ( % 0.00) Best to not pay them $ a month and save it myself for future repairs ( % 50.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/5
Original review: May , When I first signed up with CarShield I informed them about the reviews I read but silly me I still try giving them a chance ( % 4.17) I explained to CarShield representative that my mileage on my car wasn’t in mileage and it was in KM and I only went by the estimated mileage on my dashboard from my oil change ( % 0.00) I also told the customer service representative that I was not % sure what the mileage was when I signed up ( % -25.00) I never received a contract in the mail and I called several time and asked can they emailed me a copy and I never received it, I had to called twice this week after a month when I finally received the contract through email ( % 0.00) I went to my mom house and my car wouldn’t turn over, called them ( % 0.00) They told me to call roadside assistance, and so I did ( % 0.00) I gave them my contract number and they couldn’t find my contract and told me I would have to pay and get reimbursed and I said no and called CarShield again ( % 0.00) This was Tuesday ( % 0.00) I didn’t get assistance til yesterday (Thursday) ( % 0.00) My car ended At Pep Boys ( % 0.00) They said there’s a knocking and before I made them go any further I told them to call CarShield and tell them, what the issue was ( % 0.00) They thought my car was in mileage and told me it was ,+ ( % 0.00) I told them my car isn’t in mileage but in KM ( % 0.00) They estimate the mileage to be less than the + ( % -16.67) What originally was on my dash board ( % 37.50) Because the mileage on my car was calculated wrong from the previous mechanic CarShield doesn’t want to honor the contract anymore ( % -33.33) And believe me I wasn’t surprised because I read all the reviews but I wanted to give them a chance and I wanted to be the % that gives them positive review ( % 16.36) But unfortunately what they did was prove everything that was written on every negative review to be right ( % -17.14) Let’s also add they really have poor customer service ( % -10.00) When signed up they were nice but once there’s an issue and they have to pay, you get the nastiest attitude ( % 60.00) The last customer service argued over min after I asked to speak to a supervisor because they wanted me to send in a Mail in a cancellation letter for me to get a refund because it's over days ( % 0.00) She stated that was in the contract that I didn’t received until Tuesday of this week ( % 0.00) When she FINALLY gave me the supervisor he was nice enough to give me the email address after I explained the above ( % 15.00) But I would suggest not to sign up with CarShield because they would find ways on not paying for the car to be fixed ( % 10.00) Save your money and don’t waste your time because it’s a headache to get your money back and right at this moment I have to pay Pep Boys out of pocket and I won’t be seeing my money anytime soon ( % 2.86) Car-Shield please don’t even respond to this comment, because I will not be contacting you guys again and I really don’t have any interest in what you guys have to say unless you guys actually going to honor your contract but because I know better and that’s just not going to happen ( % 23.33) I think everyone here should file a class action lawsuit against CarShield for breach of contract and false advertisement ( % -15.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/5
Original review: May , We wanted our vehicle to be covered ( % 37.50) We did a quick search and found CarShield ( % 33.33) I misplaced all of our paperwork but they were able to forward everything to us when we needed to use the service last month ( % 10.00) Everything went great ( % 80.00) I would tell a friend to get an extended warranty because it was totally beneficial ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/5
Original review: May , CarShield called and gave me the best price for the service contract on my vehicle ( % 68.75) I filed a claim over the phone for my vehicle's engine and they told me to take it to the dealership ( % 0.00) They gave me several places, but I wanted to take it back to where I got it from since they did the work before ( % 0.00) My car was there for two weeks before they even got the approval to go ahead and fix it but the deductible was fine and they were great ( % 60.83) I had a good rapport with them and everything was just wonderful ( % 85.00) They gave me a Cadillac to drive so that was good and I would recommend them ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/5
Original review: May , I had a warranty on my car, but when it ran out I didn’t get it renewed ( % 37.50) I had seen CarShield and I just got with them ( % 0.00) Their certified vehicle protection specialist explained to me the different packages and I picked the package I wanted ( % 0.00) They ran down to me how everything works and I was satisfied with them ( % 17.22) I bought into it and pay every month for my package, and I’ve been with them since last year ( % 0.00) When I made a claim, the only thing I didn’t like about it was they gave me a week for rental, but my car wasn’t ready in a week so I had to pay the rest of the amount out-of-pocket when I had to keep the car for another five days ( % 10.00) But overall, they took care of the bill and I couldn’t ask for any better ( % 25.00) And if someone asks me about CarShield, I'd tell them that they're still cheaper ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/5
Original review: May , I’ve had good experiences with CarShield ( % 53.75) I had AutoAssure before and they didn’t cover things that CarShield covered, but yet I was spending the same amount of money ( % 0.00) It prompted me to get with CarShield then ( % 0.00) They are a lot better ( % 50.00) I had called in and CarShield's representatives explained everything to me ( % 0.00) They even matched the price of AutoAssure ( % 0.00) And they told me when I would be able to file a claim if I had something that happened ( % 50.00) Also, they told me that I had days to figure out if I did or did not want the plan and if I wanted to upgrade ( % 0.00) They were pretty nice ( % 42.50) I call in to do my payments as well because it’s cheaper that way ( % 0.00) I also like that they told me not to pay it off, if I wanted to, in one lumpsum payment ( % 0.00) I’ll be calling in today so I can make my payment, and I like that they’re quick ( % 33.33) I give you my credit card number, and it’s done ( % 0.00) So, I appreciate that ( % 0.00) With AutoAssure, it took so long to have to do so much ( % 7.50) I had a claim with CarShield, and the dealer didn’t seem to have many issues ( % 50.00) I had my car back in two days, which usually does not happen ( % -12.50) When I dealt with AutoAssure, they always sent the adjuster out and I was without my car for at least a week every single time ( % -18.57) So, CarShield handled it really fast ( % 20.00) So, I like that because I wanted my car back ( % 0.00) I feel more confident with holding on to my car since having CarShield because they covered so much ( % 40.00) I recommend them all the time ( % 0.00) I recommended them to my mother and to somebody else and they both signed up, too ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/5
Original review: May , I got a certified pre-owned car and I wanted an extended coverage more than what it was automatically coming with when I purchased it ( % 43.75) A guy from CarShield called me and the price is right for the amount of extra coverage and the quality of coverage that I was getting ( % 14.29) It was basic coverage and most things that could happen mechanically on the car ( % 25.00) The guy knew what he was selling and he gave me the rundown ( % 0.00) I had to squeeze a couple of extra years, and I made him put more mileage ( % 25.00) We finally negotiated on a little bit higher mileage and year coverage ( % 2.08) So, he was willing to work with me a little bit based on my needs ( % 3.13) I had to use the warranty not too long ago and filing the claim was a fairly painless process ( % 32.50) There was an interaction between the mechanic and CarShield, and although they didn’t cover one of the belts that was damaged with the claim, it was an $ part ( % 0.00) It would’ve been nice for them to cover it, but they covered about $ worth of damages ( % 45.00) So, that, in exchange for $ deductible, worked out my favor ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/5
Original review: May , I didn’t have a warranty on my car and I planned on keeping it a while and wanted to make sure I had a protection ( % 43.75) I called CarShield, they gave me a price, I said, “Okay ( % 50.00) ” I had work done on my car a couple of weeks ago ( % 0.00) I called in, talked to customer service and told them the car broke down and I need to get it towed in ( % -15.56) They said, “Okay ( % 50.00) Someone will be with you in an hour or so ( % 0.00) ” I had a couple of different tow companies that did call me back and said, “Hey, we’re not gonna tow for those guys ( % 0.00) ” So, I kept calling and on the third time they got it right ( % 14.29) They called the adjustor out and then he took care of the stuff I needed ( % 0.00) CarShield did what they said they were gonna do so I’m satisfied with them ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/5
Original review: May , I had a service contract on our car when I first bought it ( % 31.25) The previous warranty company I was with only covered up to a certain amount of miles so I went shopping for a different company and I found CarShield ( % 1.19) CarShield had the most reviews over any of the other companies ( % 18.75) It was just that as far as what it covers, CarShield covers less than what I had in the previous company ( % -7.78) Other than that, my experience with them had been fine and they seemed to be easy to work with ( % 24.17) The warranty was more expensive than I thought it should be ( % 0.00) But customer service remedied that when I called back to pay the account in full instead of doing a monthly payment ( % 17.50) They lowered the price to give me a discount so it came down to where I thought it should be ( % -15.56) Filing a claim was very simple ( % 0.00) I just took the car to the dealership and they handled the rest ( % 0.00) It was great and that was what I wanted ( % 80.00) Everything was fine just as I had expected ( % 15.83) I already have told a couple of people that I was happy with my plan with CarShield and I recommend it ( % 80.00) We take a lot of family vacations and it feels good to have a protection plan knowing that when something major happens, I am mostly covered ( % 42.08) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/5
Original review: May , I spoke to them to get a quote for coverage for my car ( % 37.50) These people are a fraud ( % 0.00) They say they will cover cars under years old and under , miles ( % 10.00) My car is years old and , miles ( % 10.00) They told me they would offer me a discount plan and not a warranty coverage plan that I am asking for ( % 0.00) I am good on this, False advertisement at its best ( % 43.33) I will be contacting a class action lawyer to look into this ( % 10.00) Please remove me from your calling list and email list ( % 0.00) Do not contact me anymore ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/4
Original review: April , CarShield called me shortly after my service contract run out ( % 18.75) I liked their service plan because I got , miles and it seemed like it covered a lot of stuff, so I signed up with them ( % 60.00) Their sales reps were very cordial and they laid out the payment plan options, the cost of it, and the life of the service ( % 20.00) They were also pretty responsive in sending me information and confirming everything when I decided to get it ( % 25.00) Last month, I submitted a claim with CarShield ( % 0.00) Their reps spoke directly with my mechanic and he said it was easy to get the information on what was covered and what wasn’t covered under the warranty with the repairs that I was getting ( % 26.67) He only needed to spend a few minutes on the phone with them to get that, so their interaction went nicely and quickly ( % 18.33) I had to pay additional fees because a couple of things weren’t covered under the service plan, like some of the brake stuff I got done, but as far as the main issue that was wrong with my car, which had to do with the transmission, all of that was covered ( % -7.78) The warranty also required the mechanic to do a little extra preventative maintenance on that part, so that was pretty good ( % 19.06) I wish more things were covered but what's covered now is enough ( % 25.00) I see the value on having the warranty and I'm happy with my experience with CarShield ( % 80.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/4
Original review: April , My husband used to fix the car when there was something wrong, but I'm a widow now and repairs cost money today ( % -6.25) I'd seen CarShield on a commercial and I kept thinking about it ( % 0.00) I called my son and told him that I wanted CarShield for my car, and he agreed ( % 0.00) A very nice rep from CarShield came to my house and he explained everything to us ( % 78.00) He said I could pay the whole thing or make payments but I told him that I couldn't afford to give everything so I preferred to make payments and he said that was fine ( % 30.83) He understood and I was happy with it ( % 80.00) I have filed claims with CarShield and they did a great job ( % 80.00) It was very easy to file a claim and it was comfortable knowing that I didn’t have to do anything ( % 48.17) They took care of everything and it was nice ( % 60.00) I gave them my book that has everything in there and they handled it so I'm pleased with them ( % 50.00) I dropped my car off and the inspector had to go there to make sure everything was okay ( % 50.00) My car was fixed and then he had to order parts for it ( % 10.00) I could have gotten a car from CarShield at that time, but my son took me wherever I wanted to go ( % 0.00) But next time, I will get a car ( % 0.00) The warranty is $, and they said that when I finish paying that off, then I have three years that I don't have to pay ( % 0.00) So I told CarShield to let me know since I am keeping them ( % 0.00) When I told my friends what I experienced with CarShield, they were happy about it ( % 80.00) They said that they've never heard of it and I told them that if they don't have a husband and they're by themselves, CarShield is something they should have ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/4
Original review: April , I didn't have a warranty on my car and it had a lot of miles on it ( % 37.50) I called CarShield and their rep asked me a couple of questions ( % 0.00) I told him what he wanted to know and he gave me the warranty that I got ( % 0.00) He said CarShield pays for the motor, transmission and all electrical ( % 0.00) He got electric motors for the winters and he said they'll pay for that too ( % 0.00) It was cheaper and better so I tried it ( % 50.00) So far, it worked out good ( % 40.00) I still owe them money but I'm paying them every month ( % 0.00) I had to have the air conditioner fixed in my car ( % 10.00) I went to Volkswagen first and they said I have to have an inspector come out and look at the car before I can even get a rental car ( % 25.00) However, I couldn't get one ( % 0.00) Since Volkswagen is miles away from my house, I just took my car to a mechanic down the street down here and showed the book that I got and he called CarShield ( % -15.56) And then he worked on it and fixed it but I had to leave it there for a couple few days and I didn't have a car for a few days ( % -10.00) Overall, the quality of service was good, they paid for the repair and I was satisfied ( % 40.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/4
Original review: April , When I purchased the warranty I specifically asked if they replaced parts with used parts or if only new parts were used as I had a friend who dealt with a warranty company that put a used engine in his car that had problems ( % 17.05) He assured me over the phone that CarShield was a reputable company that used only new parts to repair vehicles ( % 21.21) Well, my vehicle needs a transmission and I now know that he lied to me and CarShield will only put a junkyard transmission in my vehicle ( % 0.00) Buyer beware I guess ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/4
Original review: April , Everything was handled pretty good by CarShield for the most part ( % 45.63) However, I didn't really like the fact that the rental was only for six days ( % 10.00) I had a major problem with my vehicle and I ended up coming out of pocket paying for a rental ( % 6.25) That was what was in the contract so I can't dispute it ( % 0.00) But I felt like I should have been offered more days depending on the severity of what I had to have replaced and everything ( % 50.00) Nevertheless, I would tell others that CarShield is a good company ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/4
Original review: April , CarShield contacts me at least times a year to sell one of its ridiculously plan ( % -8.61) I never intend to buy one but purposely waste their time ( % -20.00) As a mechanic I know the promises they make are not true ( % -17.50) They would go broke if they covered everything they claim ( % 0.00) This is one of those things that if it sounds too good to be true ( % 52.50) ( % 0.00) ( % 0.00) run away!!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/4
Original review: April , My Equinox's warranty ran out, so I had to get some extended warranty ( % 37.50) The rep from CarShield was very friendly and explained very well ( % 34.38) When I had an incident where we had to replace the motor in my Equinox, we were way down here in Georgia and CarShield was way up in Chicago and they had to ship the motor way down here ( % -15.56) The dealer that I took it to filed for the process and it took a little bit of time to get it going ( % -18.75) The process took about a month to be completed ( % 0.00) One time, it even got lost, but once they got the motor down here, they did all right ( % 6.51) I haven't had any more trouble with my car and it seems to run good ( % 33.33) I appreciate CarShield and what they did for me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/4
Original review: April , I bought a truck with , miles on it and it's been dealer maintained and I've had a couple small repairs like a water pump ( % 6.25) I put , miles on it in the first two years ( % 25.00) I was getting high on mileage on it and my previous warranty had expired so I decided to get a new one ( % 4.32) I got CarShield and it was easy to file a claim ( % 43.33) I took my truck to the dealership, then the dealership took care of the CarShield correspondence ( % 0.00) Someone from CarShield came out and did an assessment ( % 0.00) And then CarShield replaced the engine ( % 0.00) It was quick ( % 33.33) My experience has been great so far ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/4
Original review: April , I was looking for somebody for a warranty ( % 37.50) I needed one on my car since mine had run out ( % 0.00) CarShield was recommended to me and I looked online to see their rating ( % 0.00) My experience with them was pretty good ( % 47.50) The vehicle specialist explained everything and broke everything down to me ( % -15.56) Recently they fixed a problem that I had on my car ( % 5.00) My lifters and camshaft had messed up and I was covered on that ( % 0.00) I had to wait a little while because they have to send an assessor but other than that, everything was good ( % 12.92) I just had to pay my deductible and that was it ( % 0.00) That was like a $, job ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/4
Original review: April , My Audi A was about to run out of factory warranty ( % 37.50) CarShield's reps told me about what is covered and what is not in their extended warranty coverage ( % 0.00) Buying the warranty was easy and it was straightforward ( % 40.42) Submitting my claim went smooth ( % 40.00) They're responsive and they were quick to get on my issues ( % 33.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/4
Original review: April , CarShield has refused to complete their part when it comes to repairing my wife car: So far $ ( % 19.17) in car rental fees, $ in towing fees, and now accumulating storage fees from the repair shop ( % 0.00) The operators at CarShield are useless when it comes accomplishing any progress in the process of repairing vehicles ( % -50.00) I don't even know why they are in this business ( % 0.00) Car currently sits in pieces at repair shop due to mandatory tear down for further diagnosis and inspection that was ordered a week ago (//), and today // I was told that they could not authorize an inspector to come and inspect what they wanted to inspect ( % -7.01) At this point, I have no words and I can only laugh ( % 15.00) CarShield has received Diagnosis from the dealership, specialist, and two separate Auto repair shops, and still they are asking why is the car not working ( % 0.00) NOT MY JOB, I PAY, YOU FIX!!! It's like they don't understand their own business concept ( % 60.00) Bottomline: CarShield is a continuing criminal enterprise pretending to be car warranty firm ( % -30.00) To whom it may concern, FAIR WARNING: CARSHIELD WILL ABUSE YOU IF YOU DECIDE TO BUY WHATEVER THEY ARE PRETENDING TO SELL ( % 70.00) st hand experience-stay away from this company ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/4
Original review: April , I liked what CarShield said on the phone and I decided to use it ( % 48.75) Our experience with them has been pretty good so far ( % 35.00) We have used it a couple of times and it was very good ( % 91.00) Our interactions with their representatives were very good ( % 91.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , I spoke to a service representative regarding the changing my payment arrangements ( % 37.50) Payments will come out of my checking account on the th of every month, starting April , ( % 0.00) I gave her the reason why I had to change it and she understood ( % 0.00) So I was extremely satisfied that it was changed ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , When I purchased the car, the guy from the dealership said somebody will write, but he didn’t say who it would be or from what company ( % 37.50) But then I started getting letters from CarShield saying, “This is the final attempt ( % 0.00) Your car warranty is running out and you should protect your vehicle ( % 0.00) ” I wasn’t looking into any company and I don’t know how they got my information but decided to go ahead and use CarShield ( % 0.00) The vehicle protection specialist was doing his job and he told me that I could ask him a million questions if I have to ( % 0.00) So, I kept asking him and he provided me answers ( % 0.00) He was great and he was telling me about the product ( % 80.00) I told him that I heard about scams like this stuff before where people will come out and say they have insurance or extended warranty ( % 0.00) I was skeptical about purchasing this insurance but he made me trust what he was doing ( % -50.00) I asked what their coverage was, and then he explained it to me, and I thought it was suitable for me ( % 55.00) He told me that I would pay $ a month, and I went ahead and did it ( % 0.00) The entire package is about $ plus for the budget of this insurance I have, or $ ( % 0.00) He gave me several options too, so I took the best one ( % 50.00) I did a claim with CarShield recently for my transmission ( % 0.00) I was driving my car but from time to time, I would feel a little vibration and I was wondering what it was ( % -18.75) So, I took it to a shop and they told me that my transmission might’ve been lifting or something ( % 0.00) So, I said before it gets any worse, I’ll just have them take care of it ( % -40.00) CarShield's quality of service is recommended, and I would recommend somebody to the company ( % 0.00) I would tell my friends that CarShield is a legit and safe insurance company, and whatever CarShield tells them, it’s what it is ( % 50.00) So, they've got to make sure because if anything is hidden, it’s probably because they didn’t read their contract ( % 16.67) CarShield is solid as a company ( % 0.00) If they’re looking into getting insurance or extending warranty it would be a qualified company because I’ve used them before ( % 0.00) I just had the insurance, and I know that if I needed it one day, I would have it ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , I had a bad experience with CarShield Company when calling in March nd to pay my monthly payment ( % -16.25) I decided to pay my monthly payment early because it was not due until March rd when I called in March nd to pay it early and to have my car towed to an Auto Repair Shop of my own kind the same day ( % 24.38) I need my car fix because I didn't know what was wrong with it ( % -50.00) All I knew was it would not start ( % 0.00) So they told me that it was my timing belt and that my timing belt on my Honda Civic Lx was broken and that CarShield wasn't going to cover it and that I was going to be responsible of fixing it myself ( % -10.00) They sent out an inspector to the shop to inspect my car and that's when they gonna try and say I already had that problem prior to me putting my car in the shop ( % 0.00) So CarShield company wouldn't cover my repairs or labor and they told me they wouldn't put me in a rental car either because it's base on what my contract say ( % -80.00) I read my contract ( % 0.00) So I went back and forward with AMERICAN AUTO SHIELD ( % 0.00) They told me even if I would've waited after March nd to get my car fix ( % 0.00) They still wasn't gonna fix my car regardless of the fact ( % 0.00) The only thing I got was a discount which is a month free from $ to now $ ( % 20.00) and that's it ( % 0.00) I still would like a refund back of my money since they isn't getting my car fix ( % 0.00) Not a free month but a full refund back of a $ ( % 5.00) back ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , My experience was a very good one ( % 64.25) The young man named Rick was very pleasant and knowledgeable ( % 52.67) He answered all of my questions and did a summary of all transactions ( % 0.00) I would recommend my friends to CarShield ( % 0.00) Your employee did not give up on trying to sell me on CarShield ( % 0.00) Hats off to that young man ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , Very very happy with the service and ethical ways ( % 52.50) Very good customer service and offer ( % 91.00) Will be very happy to go back to this company when needed ( % 50.00) They worked well with my needs and requests ( % 0.00) This company is tops ( % 0.00) Very happy ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , Great agent experience ( % 58.75) Agent was very patient as I tried to figure out if I really needed a tow ( % 20.00) I have only used it a few times already and I am super satisfied so far ( % 14.67) My first experience was just as rewarding even though I was calling the incorrect phone number, the reps were very kind and knowledgeable ( % 51.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , My experience was great and helpful ( % 58.75) I hope to do business with CarShield for a long while to come ( % -5.00) I like the package ( % 0.00) It is something I need right now ( % 28.57) It keeps me worry free that if something goes wrong I am covered and can get assistance when I need ( % -5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , My talk with the representative was wonderful but I have not had experience with the coverage yet ( % 68.75) I believe I will be pleased ( % 50.00) Thank you ( % 0.00) In further notice I will let my friends and family know about CarShield So they will be covered by a good company ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , I’ve seen CarShield on TV and based on the commercial on at the time, I went with them ( % 18.75) Their reps were nice and kind ( % 60.00) Their knowledge about the product was okay ( % 50.00) Also, their vehicle protection specialist helped me get back on the road again when my car broke down ( % -7.78) I had my car towed to where I wanted and the repair shop filed the claim for me ( % 0.00) I put my gear in Park and Drive, then it locked up ( % 0.00) I called them and the guy there took care of it for me ( % 0.00) The cost has been okay ( % 50.00) I let them take it out of my check ( % 0.00) CarShield's people are good and the service has been great ( % 75.00) I'd tell friends that they need to get that protection ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , The representative was easy to speak with and very knowledgeable about his job ( % 33.61) He understood about being on a tight budget and was able to help me up immensely ( % 10.71) Great job and keep up the good work ( % 75.00) Chase ** you did a fantastic job ( % 40.00) Thanks for looking out ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , I hate writing this review ( % -21.25) I've researched reviews on Carshield now and I've discovered there are stages with very similar reviews ( % 0.00) The first is of the ordering process ( % 25.00) It's positive (like my own experience) ( % 41.36) The second is of those trying to have a claim paid, those are negative (like my own experience) ( % 10.00) I can pay to have my vehilce torn apart to see if the repair is covered and if not I'm responsible for any and all cost of the teardown and repair or simply putting it back together ( % -3.33) From what they explained over the phone there is a % chance it won't be covered ( % 0.00) That's not why I pay nearly % of my annual income for a "new car warranty" as the very nice salesman called it ( % 33.88) That's a huge gamble! I'm not willing to take that gamble, my gamble is paying the high premium every month for a policy that said they would be there for me ( % 17.83) I told the salesman upon purchase "I'm hesitant because all is good now but when I need you I'm afraid there will be some technicality and I won't be covered" ( % 5.00) He assured me that's not how Carshield works ( % 0.00) Now that exact thing has happened; so unfortunately I've got exactly what I expected from Carshield ( % -2.50) I called to discuss my situation and got transferred several times times back to the same people that were supposed to "handle my situation" ( % 0.00) I'm frustrated even further because I've already paid well over the amount of my repair to Carshield, but still owe even more than that to fully pay off my policy ( % -6.67) I have great apprehension going further with the new lack of trust I have with Carshield ( % 31.21) They have not contacted me further even though I have reached out for more discussion on this matter ( % 25.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , Very good as always!!! Thanks ( % 52.50) I had two other vehicles protected by CarShield and was very pleased ( % 26.25) Thanks again ( % 20.00) I am still pleased with your services and would by all means recommend you to others ( % 50.00) Thank you and thank you! I am looking forward to doing business with you in the future!!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , Gorgette was a great help, she helped me explain all the details in a way to help with parts not covered in my plan, thanks CarSheild and Gorgette ( % 45.83) Several people went back and forth with me on the phone, but quickly realized someone was not in the right mind and quickly cleared all my worries up ( % 19.05) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , I initially called to cancel my payments altogether because financially I am unable to maintain the obligation ( % -4.17) The young lady I spoke to was very much interested in not only assisting me in the situation but also maintaining coverage ( % 11.67) She was able to get my payments lowered substantially enough to where the burden wouldn't be as great while maintaining my coverage on such a vital lifeline as my vehicle ( % 28.00) She was an absolute delight to speak to ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , My father was sold this policy and was told it covered bumper to bumper since my car was years old ( % 23.75) Supposedly covers drivetrain ( % 0.00) My front wheel bearing is going out ( % 0.00) Took it to a dealer who verified this and tried to file a claim ( % 0.00) Ford dealer is stating on a Ford Escape that the wheel bearings are part of a drivetrain ( % 0.00) CarShield/American Auto Shield is denying payment calling it a suspension problem ( % 0.00) Luckily, my dad and husband will do the repair since Ford wants $ to fix it ($ part) ( % 26.67) I would pay the dealer had I not spent over $ on this insurance that doesn’t pay anything ( % 5.00) My father is canceling coverage on both vehicles on our policy and disputing payments made to the bank for services not delivered ( % 0.00) Horrible company full of liars! ( % -28.13)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , Dairyland was my company and I was looking through different insurance plans and I looked at CarShield’s plan and I liked their plan too ( % 32.50) My idea was that I pay so much and they pay so much, and if I get an accident and it’s not my fault, insurance is going to pay for everything ( % 20.00) I liked the policy and CarShield is a fair company and I wanted to deal with them ( % 65.00) I wanted to overcome all the obstacles out there to prevent myself from getting in an accident ( % -5.00) Their cover sounded right to me so I got it and I’ll work with it ( % 28.57) My vehicle is my line to go to work and to come home ( % 0.00) I did the setup process online and the person that got me to them is my brother ( % 0.00) He was also the one that did all interactions for me ( % 0.00) When I purchased my vehicle, I waited a while and I found out the transmission was really bad so I called CarShield and got it fixed ( % -30.00) I like the quality of their service so far because when I brought the car in to be fixed, they were right there and looking at the transmission ( % 16.19) I paid so much and they paid so much, and I got a brand-new transmission ( % 20.00) I like how quick they were ( % 33.33) Since purchasing their protection plan, I feel safer and I feel like I got somebody on my shoulder that’s helping me with different things ( % 0.00) It was the best policy I could think of because with Dairyland, if I got hit and it wasn’t my fault, they would pay for everything ( % 100.00) I would call them and they would jump right in ( % 28.57) It’s very good for me to have CarShield ( % 91.00) If there are any problems, I can call them and they’ll cover and take a picture and see what’s going on ( % 0.00) I would tell my friends CarShield is a program that helps their vehicle and it’s a better thing for them because if they’re going to drive their vehicle and have a problem with it, CarShield is right on it ( % 39.29) Like me, I rented a car for two days ( % 0.00) I brought my car in and they said it’s going to be about five days ( % 0.00) And it was only two days when I went and picked up my vehicle from being fixed ( % 5.00) It’s going to improve and I’d recommend it ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , I was very impressed with all the coverage I’m getting for the price I will be paying monthly ( % 68.75) I only wish I had heard about CarShield months ago but better late than never ( % 6.67) Thank you for the representative Deanna ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , Clarity in the conversation cleared up any confusion I had ( % 37.50) I wanted to cancel the policy but realizes it was cheaper to keep it in the long run thanks to your customer service team ( % 7.50) I would recommend CarShield to my family ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , I called about days ago looking for a extended warranty because I just purchased a used car ( % 37.50) And after hours of reviews and looking at what was best for me I thought CarShield sounded great, until I got a very very pushy salesman who was very rude and wouldn’t let me speak or hardly talk ( % 27.57) And at the end said, "Well if you don’t sign today your loss," I tried explaining I would like information in writing to look at and study for myself ( % 0.00) He replied, "Well I told you what you get," so I am like really you want me fork out money for something like this without anything in writing saying what I get before I sign!!! So CarShield if you like my business and anybody else’s first fire this guy and second get in touch with me and provide me with simple detailed information about what is truly covered in writing and let me make my decision without a rude push salesman who acts like he’s selling timeshares in Vegas ( % 12.34) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , The agent was straightforward ( % 37.50) Gave me the total amount along with the down payment amount and how long the coverage is for ( % -6.85) The agent also gave me a very good deal on the down payment because I was unable to come up with the total down payment ( % 1.98) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , When my factory warranty expired, I started using CarShield ( % 37.50) It has been such a long time ago when they called me, and if it was not for them calling me, I would have never known about them ( % -2.50) The knowledgeable sales rep told me his offers, how much it would cost compared to other warranties and what it would cover ( % 5.83) He told me how much I could save off purchasing the warranty ( % 20.00) CarShield is almost like the factory warranty if not better ( % -25.00) I just had some work done on the Equinox ( % 0.00) We took the Equinox to the dealership ( % 0.00) They looked to see what kind of warranty we had ( % 60.00) They were saying how good a warranty that we did have because we had quite a few things done that some of which were under factory and then the other things were off ( % 12.50) I used the warranty and it covered everything ( % 0.00) For what I paid, CarShield is well worth it ( % 30.00) It is nice to know that even though the factory warranty is gone, I still have a warranty that covers the car from bumper to bumper ( % 60.00) If anyone is looking for a warranty that is for a vehicle after the factory warranty has expired, CarShield would definitely be an investment to buy ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , I was ready to cancel service, until the representative helped me see the benefit of me keeping it ( % 28.75) I was helped with a better price for my package and I was told again what all the benefits of keeping my package would be ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , Representatives are always very customer friendly and satisfied me with great satisfaction ( % 45.00) I recommend CarShield to everybody I know ( % 0.00) This is a very good plan that saves me lots of money when I experience problems with my vehicle ( % 91.00) This is an extended coverage every vehicle owner should invest in ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , The customer service here is great ( % 58.75) There is no sale pressure and the rate is unbeatable ( % 0.00) My representative was able to answer all of my questions and her supervisor was able to confirm everything ( % 50.00) I have no regrets and will continue to do business with this company as long as possible ( % 0.00) I would recommend their services to all of my friends and family ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , I was concerned about making sure that my car was going to be protected for the next several years because I wanted to keep it for a while ( % 16.67) Also, I would rather make monthly payments than spend too much money on car repairs ( % 20.00) When I talked to the nice people at CarShield, I liked it ( % 60.00) It was a nice company and they have good service ( % 65.00) They convinced me based on the information they gave ( % 0.00) Filing a claim with them was simple ( % 0.00) I called CarShield and drove the car to Volkswagen which they said they worked with ( % 0.00) I didn't have to do anything ( % 0.00) Volkswagen called CarShield and explained what the issue was, then they sent a technician ( % 0.00) The technician checked and he contacted CarShield back, then I called CarShield again and they said my claim was approved ( % 0.00) I called a couple times to have some claims clarified and some of their reps were knowledgeable and explained everything ( % 0.00) There were others though that were very rude ( % -39.00) Also, I didn't like that when my car was in the repair shop, CarShield didn't tell me that I could get a rental car until several days later when basically my car was ready ( % 6.67) But it's always good to have an insurance or a warranty to cover your car expenses ( % 70.00) CarShield was able to secure the claim that I had ( % 45.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , My prior extended warranty company had horrible service ( % -50.00) I had something that needed to be repaired and they didn't cover the service ( % 0.00) I called CarShield and I liked what their rep said ( % 60.00) I even gave him the information about the tire work I had done and he said it was something that they cover % ( % 0.00) So, I ended up switching ( % 0.00) Everybody at CarShield was very courteous, and the process of signing up was very easy and seamless ( % 48.11) My second interaction with them was good, too ( % 35.00) The guy was prompt with calling me back and keeping in touch with the dealership, and even my dealership was pleased with CarShield ( % 25.00) The claims process was very straightforward, quick and easy ( % 41.81) I simply had to give the service guy the dealership number ( % 0.00) He called, he had people come in the next day to do the evaluation and within hours, the decisions were made ( % 0.00) This last service would've cost me over $, and I only had to come out of pocket with $, ( % 0.00) So, having CarShield was definitely worth it because I never had any problems that were as crazy with the engine, which was like a fluke ( % -15.00) I'm pleased with CarShield and I have recommended them to other people ( % 18.75) They're an affordable car service especially when you're outside of warranty, and it's the next option to help pay for any extra cost on a car repair ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , I needed to lower my payments and they worked with me ( % 0.00) Great customer service, answered all my questions, repeatedly ( % 80.00) Very knowledgeable on the whole warranty and details ( % 20.00) I would highly recommend doing business with them ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , I had retired and I figured if I had problems with my vehicle, I was going to need some help so I got a service contract for it ( % 0.00) I used to have the original manufacturer warranty and it did a little better than what CarShield did because I had a bit of problem getting CarShield to do what we wanted them to do ( % 22.92) But CarShield fixed it ( % 10.00) I just had to argue with them a bit ( % 0.00) The service manager in the service department at Barkley wanted to put a new motor in the truck but they wouldn't let him so they ended up putting oil pump on it ( % 13.64) That fixed it so far but we'll see ( % 10.00) I haven’t had any more problems lately ( % 10.00) But the service manager at Barkley said that the way that the valves were growling, he's scared there may be some damage in that ( % 0.00) This oil pump may be a temporary fix and he got a little aggravated with them ( % -18.75) It took about days to get it fixed when it should've been fixed in about two days ( % 10.00) Nonetheless, the cost is fair and is comparable to others ( % 70.00) But people should make sure they know what they're getting when they sign up for CarShield because the way they explained it to me when they kept calling me on the phone, it would cover a lot more stuff than what it covered ( % 50.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , CarShield covered what I believe to have been transmission problem ( % 0.00) So glad I chose CarShield ( % 50.00) I am a customer until and will probably renew my policy ( % 0.00) Thanks again CarShield ( % 20.00) All my need were met and I have recommended your company to several of my friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , For safety purposes, I purchased a service contract for my vehicle ( % 0.00) My husband talked to several people and CarShield was the most reasonable provider ( % 23.33) He set it up over the phone and it was fairly easy ( % 43.33) When I submitted a claim, I gave the information to the guy that worked on my car and he took care of everything ( % 0.00) So far, the quality of CarShield's service has been good ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , Had a great time with Anthony today, good job and Thank you ( % 75.00) Very well done, The pricing is very good for the coverage I will be getting ( % 55.50) I do hope that this company goes online with their product service ( % 0.00) Having to call is not as nice than doing everything online ( % 60.00) That is my only downfall ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , I had some unexpected financial issues, My st payments came out of my acct before I was expecting it ( % 5.00) I didn't feel I could make the necessary nd or further payments on my new accounts and was going to cancel my policies ( % 4.55) Luke step in, deferred my payments, fixed the problem and voila! I am still with CarShield ( % 12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , The only comment I can give is the customer service on the phone ( % 0.00) Outstanding customer service ( % 50.00) Julia, my rep was very courteous ( % 78.00) Kirk, the account manager was very informative and showed a lot of interest in making sure I got what I needed for my car ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , I had just bought the vehicle and it was still eligible to be on its manufacturer warranty, but when I talked to the gentleman at CarShield, they offered so much more, and he was much nicer than the people I talked to at Chrysler ( % 35.00) I read in the manual they mailed me about the parts that were covered, and I've had two claims on my cars ( % 0.00) It seemed like everything from bumper to bumper was covered under that warranty, which was another thing that made me choose CarShield ( % 0.00) Also, the price for the warranty was outstanding, so I was very happy with that ( % 75.00) When I called, the reps just asked for my claim number and what kind of car I had ( % 60.00) Then they told me to go get the car fixed and tell the mechanic to call them, and they would be more than happy to assist me ( % 46.67) Car repairs can be really expensive, and if one has the computer things like I have on my car, getting CarShield is a no-brainer situation ( % -50.00) You're willing to pay for some very expensive repairs or you'd be smart and just pay a small monthly fee ( % -10.89) You can spread out a monthly balance over a period of time and get your car fixed and you're going to come out winning in the end ( % 30.00) CarShield is a great company and everyone I've come in contact with, so far, has been really nice ( % 50.00) I most definitely referred CarShield to several people ( % 16.67) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , Great company, it puts the soul at ease knowing you're covered ( % 80.00) I haven't had to use it just yet ( % 0.00) But if and when something the my insured vehicle know I will be covered ( % 0.00) Thank you all for everything you all do ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , I was called and told that my manufacturer warranty was up, then I got CarShield ( % 0.00) I had good interaction I had with their representative and he answered all of my questions, especially about how many months I have the warranty ( % 40.00) Also, I called them to file a claim for the air conditioner and I didn’t have any problems with it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , Instruction book - I was sent a new one right away due to the fact I haven't gotten the original one they sent to me ( % 16.80) The customer service rep I spoke with was very helpful and easy to talk to ( % 31.67) She also answered all my questions and helped me with the change of my payment due date ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , I saw an advertisement for CarShield on TV, and I thought I would check it out ( % 0.00) After all, they said I could get a free quote so why not, right? I entered my information, and within a few minutes a representative of CarShield called me, as expected ( % -1.07) He confirmed my information, and then transferred me to a sales rep by the name of Matthew ( % 40.00) Matthew started off nice, offered me a quote that I was not going to be doing so I turned down the offer ( % 22.22) I told him a couple concerns and he offered a second quote ( % 0.00) I tried telling Matthew multiple times that I was looking for a quick quote so I could do a little research on my own to determine the best option for my budget, and even if I could budget it ( % 34.92) Matthew ensured me that this was in the best interest of my budget, but he was not interested in letting me actually determine my budget ( % 29.17) We went back and forth for a few minutes, and I continued to tell him no until I was forced to hang up on him because he was becoming rude at this point ( % -7.00) When a company will not put a quote on the table, and allow you to think about it for even hrs that is a red flag ( % 0.00) When a company will not send you information on the plan they want you to sign up for without giving them $ start up fee ( % 0.00) ( % 0.00) ( % 0.00) that is another red flag ( % 0.00) When you have to hang up on a representative because they will not take no for an answer ( % 0.00) ( % 0.00) ( % 0.00) a third and final red flag ( % 0.00) Perhaps this company is legit, but due to poor customer service I was never able to actually find out ( % -19.38) When a company will not put a quote on the table, and allow you to think about it for even hrs that is a red flag ( % 0.00) When a company will not send you information on the plan they want you to sign up for without giving them $ start up fee ( % 0.00) ( % 0.00) ( % 0.00) that is another red flag ( % 0.00) When you have to hang up on a representative because they will not take no for an answer ( % 0.00) ( % 0.00) ( % 0.00) a third and final red flag ( % 0.00) Perhaps this company is legit, but due to poor customer service I was never able to actually find out ( % -19.38) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , CarShield was very respectful and professional and they took my concerns in to matter and got a plan to fit my budget ( % 38.33) It's a month to month plan with unlimited mileage and it covers all my electrical system which is what I wanted ( % 0.00) They were prompt, respectful and gave me protection I can afford ( % 50.00) I got roadside assistance and rental car coverage also ( % 0.00) I would recommend this to my friends and family ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , When the account was established, I knew that the automatic billing withdrawal date would be a problem ( % 0.00) I was advised to call customer service before the withdrawal date and they would take care of the problem ( % 0.00) I called yesterday, it was handled in a very polite manner ( % 20.00) Thank you for that ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , I have always had a great experience in dealing with you ( % 80.00) Customer service was always polite to me and very helpful with all my questions ( % 20.00) I would recommend your service and use them in the future as well ( % 0.00) My wife also uses your services and is very pleased as well ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , Purchase of a service contract for my Jeep was handled very professionally ( % 13.00) Would recommend CarShield to family and friends ( % 0.00) Have ease of mind knowing that if major repair is required have a vehicle service contract with CarShield which will assist with cost of any major repair required for the next years ( % 4.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , The company was very helpful!!! I would recommend a friend, family member to CarShield if they ever need service to help them with their car ( % 39.06) CarShield will help you in whatever way they can to fix your vehicle if they could fix it that's why I choice it so I know it would be helpful to others ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , I was struggling financially & thought I'd have to cancel my coverage ( % 0.00) CarSheild helped me keep my coverage with manageable pay schedule ( % 0.00) I have less stress dealing with payments ( % -16.67) The suggestions and pay schedule has given me more confidence to keep my coverage ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , After reading a lot of reviews about Mercedes diesel, purchasing a service contract seemed like a smart move so I got one with CarShield ( % 21.43) One time, I was on vacation in southern Maine and the car was towed and it had to stay at the dealer so that CarShield inspector could look at it ( % 0.00) CarShield wouldn't do it with photos, Skype nor FaceTime ( % 0.00) The dealer was willing to do everything ( % 25.00) She wanted that car out of that shop because my car is a diesel and when there's a problem with the BlueTec system, it winds down to so many starts ( % 17.22) When you get to the last start, the car is basically a brick and has to get towed ( % 0.00) So, the car was in the service bay, dead ( % -20.00) However, the dealer was very upset that they had to wait a full business day, on a holiday weekend only for the inspector to show up at : in the afternoon so the car couldn't be repaired till the next day ( % 13.75) The dealer filed the claim for me, did the repair, and CarShield paid the $, repair, except a $ deductible ( % 0.00) The car sat at the dealer for four days over a holiday weekend ( % 0.00) I could have spent $ a day but there was no way to rent a car, and the dealer didn't have one ( % -10.00) Being stuck for days with no car in the vacation area, where you have to drive to go anywhere was terrible ( % -100.00) I called CarShield and complained afterward but they told me that was their policy ( % -30.00) They have to see the car in person and I was in an area where there were no inspectors, and the inspector drove a miles to look at the car ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , The service contract I had with the car had expired ( % 0.00) At that time, CarShield stood out because of their price ( % 0.00) When I was about to purchase my warranty, my questions were about how much I am going to pay and what CarShield would be covering ( % 20.00) They told me that I'll get the whole book, which I was expecting in the mail ( % 20.00) They also told me that I had to download it so I did ( % 0.00) I was able to save it at the office and it came in handy ( % 55.00) However, they didn't cover tires under my warranty ( % 0.00) I remember when I purchased my car, it was right during winter ( % 28.57) There was so much salt and we had potholes galore ( % 20.00) With my car being low, I tried to avoid it ( % 0.00) But many times, you just don't ( % 50.00) When I called first about the car because I had to get all my tires straight from the dealer, the ones that were put on me were gone ( % 22.50) I had to purchase new tires since they told me that the tires aren't insured ( % 13.64) They have to get other warranty stuff ( % -12.50) And so I went to the tire place, they told me that they couldn't give me insurance on the tires ( % 0.00) So then I get the warranty after a couple of months ( % 0.00) I was able to use the insurance on the tires but I didn't even think about asking about the extended warranty ( % 50.00) Still, CarShield handled it okay since I know that due to the weather and the snowing, it was difficult to come through ( % -4.17) However, my thing is they told the car dealer that they have to take everything apart and the dealer called me up to just rant ( % 0.00) He said that they're not touching it until they get paid ( % -25.00) So I had to go that night and go give them $ ( % 0.00) Other than that, CarShield was able to cover my tow ( % 18.75) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , CarShield replaced the first warranty that I had ( % 25.00) My first claim with them happened on a weekend and that put my car out of commission for five days ( % 25.00) The dealership handled all the claims process for me so it was simple ( % 0.00) I was also very pleased to know that everything that needed to be replaced was taken care of and I didn't have to pay for it out of my pocket ( % 65.00) I feel very secure that the car is running fine and I hope that for the next couple of years, I won't have to worry about anything else other than the normal oil change and the other things that need to be done ( % 13.94) I would tell my friends that CarShield had a good agent who convinced me that I should use them and I'm very contented that my car will be taken care of for a few more years when there are problems ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , I did some research and CarShield seem to be better in total than some of the other ones ( % 12.50) Their sales rep did a good job ( % 70.00) He gave me the information I needed and we went from there ( % 0.00) My car was a and only had some thousand miles on it ( % 0.00) But the warranty carried me through a ,, as I ended up trading the car to a new one ( % 13.64) I then switched my CarShield to my other car ( % -12.50) But CarShield wasn't very good ( % 91.00) They tried to tell me that my repair was a preexisting condition when I had it at the dealer but my service records didn't show any of that ( % 0.00) I talked to the adjuster supervisor and then they ended up approving it and worked it out with the dealer ( % 0.00) I had no problem after that and the quality of the service was fine ( % 41.67) The whole process took about a week and a half ( % 1.67) Other than routine maintenance, everything is covered by CarShield ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , My other service contract was about to run out so I decided to get another one and called CarShield ( % -12.50) They explained everything to me; what they would do and how the coverage was ( % 0.00) I also asked questions, and they answered what I needed answers on ( % 0.00) I have a Ford and I took it to a Ford service company when I had a problem with my motor ( % 0.00) They took care of everything for me with regards to the claim ( % 0.00) I knew CarShield could take care of it, but I called to check on it ( % 0.00) Having CarShield's coverage is a good thing to have because they help me out ( % 70.00) When I had a problem, they didn’t mind paying whatever had to be paid ( % 0.00) They also reimbursed my money for things I did on my car ( % 0.00) And so I’d tell friends that if they ever had a chance to get CarShield, then get it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , I called them with my VW Jetta TDI to have covered ( % 0.00) ALL of the agents I spoke with were very friendly and most helpful ( % 49.38) They managed to get my coverage and payments to an amount I can afford ( % 0.00) (On top of that, they had a great sense of humor and never made me feel pressured ( % 65.00) ) I can't provide a receipt b/c the transaction was made by phone ( % 0.00) FYI, you can pay by credit card and you also are able to pay-by-check over-the-phone, if you like ( % 50.00) If you're looking for a company to go with, choose CarShield! (I only wish I could've given them stars ( % 0.00) ( % 0.00) ( % 0.00) ) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , They done a great job ( % 80.00) Price was good ( % 70.00) No problems when I needed to use it ( % 0.00) Customer Service was always helpful and kind ( % 60.00) A good company to use ( % 70.00) Will use them again when I need them ( % 0.00) Was willing to work with you on cost ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , Four wheel drive stopped in the middle of driving so I drove it to Continental Transmission shop and they said, "You have great coverage with CarShield ( % 40.00) " Also they smiled and said, "You are in good hands ( % 65.00) Make sure they give you a good rental to drive as it could take a day or two ( % 60.00) " ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , The adjuster that CarShield was supposed to send didn’t come when he was supposed to ( % 0.00) The first time he had a car accident and the second time, he was on holiday ( % 12.50) So the car remained in the shop for almost three weeks and I needed to get a rental car ( % 0.00) We were not supposed to pay for the whole rental car but I ended up receiving not even half of what they were supposed to pay ( % 1.67) I was billed with $, and the reps I spoke with on the phone said they were going to pay for it ( % 0.00) I wasn’t told that they were only supposed to pay for six days ( % 0.00) Apparently, I should’ve read the agreement first ( % 15.00) If I knew that they were going to bill me for the other days maybe it would’ve been better if I stayed home and not work at all ( % 18.75) So I would recommend CarShield to others but I would advise them that whenever they are supposed to get a rental car, they should really look into that and ask CarShield about it even if it’s necessary to call a couple of times ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , I was at home when I saw the CarShield commercial come on and I thought that the service is good so I called them and tried them out ( % 35.00) My interactions with their reps have been great so far ( % 45.00) The first time my truck broke down on me, I had to call a tow truck ( % 4.72) CarShield sent it out to me and everything has been great so far ( % 45.00) I've had a few issues with my truck and all I do is call them and I've never had a bad experience where they say, "No ( % -45.00) We can't do that" or "We can't do this ( % 0.00) " It's always been % ( % 0.00) If something was to break down, CarShield will be there for me ( % -15.56) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , Crystal at customer service set me and wife in an awesome yr plan , mile warranty ( % 100.00) Couldn't turn down payment plan works for us ( % -15.56) So far so great the service I've noticed since applying ( % 45.00) Looking forward to being a satisfied customer ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , We decided we needed the extra warranty so that if anything happened later with the car, it would be covered ( % 0.00) The CarShield CS reps were professional ( % 10.00) We had a problem with that car before and it was over the weekend ( % 0.00) We needed to have the car and we didn’t want to drive it like it was ( % 0.00) When we spoke with the people at the dealership they said that the place was closed ( % -10.00) But we told them that we had to get it done so they fixed it ( % 10.00) After the fact, we found out that CarShield only covered $ of the cost because they didn’t get the call first ( % 12.50) We weren't happy about it, but that was written in the contract and it was very black and white ( % 19.44) Other than that, we've been happy with CarShield ( % 33.75) Not long ago, we also had something happen with that car and CarShield took care of it except for our $ deductible ( % 2.50) So, they’ve been there for us ( % 0.00) We'd tell our friends about them but we'd warn them to make sure they read what the contract says before they sign up so they know what they’re getting ( % 50.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , So I saw the commercial for this on TV, and thought it might be good for my daughter who lives in CA ( % 35.00) Went online and filled out the questioner only looking for a quote and was almost immediately contacted by sales ( % 20.00) After a brief conversation was switched over to a coverage specialist (Kevin) ( % 0.00) I couldn't give him the exact mileage cause she's in CA and I'm in MD ( % 25.00) Looking for only a quote only on a Nissan Sentra and the commercial says years or newer ( % 0.00) Kevin said to me that due to the age of the car if I didn't purchase coverage by the end of the call they might not be able to get coverage ( % 18.75) Told him, "Ok thanks ( % 35.00) I'll try something else ( % 0.00) " While I was hanging I could hear him say, "But don't you want your quotes?" ( % 0.00) What a piss poor way to try to get business ( % -40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I'm not happy with the dealer from CarShield because they worked on my brakes and they’re not functioning that well ( % -40.00) I took the car twice and CarShield never really fixed the problem ( % -5.00) Right now, I’m thinking of an independent mechanic ( % 14.29) Even so, CarShield helped me out with everything ( % 0.00) They're perfect but when it comes to the service, they're not good ( % 32.50) They did a poor job on the vehicle ( % -40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , Samantha has been great to me for sure ( % 65.00) All the other ones I talked to were helpful as well ( % -12.50) They have been very helpful and I Highly recommended them!! I bought an additional coverage for my truck and I was so glad I did ( % 31.67) My transmission went out on New Year's Day and They are taking good care of me ( % 41.82) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I needed to cancel because it turns out we still had a couple of years left on our original service warranty that we had forgotten about ( % 18.75) They were gracious and speedy in getting my refund processed ( % 0.00) We will come back to them when we need a new warranty ( % 6.82) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , Very pleased with service ( % 65.00) Troy made this very easy ( % 56.33) The price was a lot cheaper than I thought it would be ( % 0.00) Glad I called to check on prices ( % 50.00) Added both of my trucks to be covered ( % 0.00) I will now be better prepared if one of the trucks break down and know how much I will be paying ( % 18.15) Mine is $ ( % 0.00) deductible better than what it could be ( % 50.00) $ ( % 0.00) 's instead of $ ( % 0.00) 's ( % 0.00) I would recommend ( % 0.00) If you do not have coverage go with CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , Kody of Carnegie, PA summed it up ( % 0.00) Wanted a quote, got passed around and price lowered ( % 0.00) Then lowered again ( % 0.00) Since I wouldn't pay the fee to start contract right then they didn't send any information ( % 28.57) They called me on / or / after I inquired about a quote online ( % 0.00) I told the first guy I would not give him a yes or no as he went through the script ( % 25.00) I thought the second guy understood that right up until he asked how would I be paying for the fee today so he could put my contract in the mail ( % 14.29) Then you get to start all over saying, "No, No, No ( % 0.00) " ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , Mercedes - The items wrong with vehicle were not covered by warranty ( % -50.00) Samantha was so helpful in making adjustment for me! I have warranties on separate cars & am glad that I do! I would definitely recommend CarSheild to others ( % 31.25) The experience was more than I would have expected ( % 20.00) My day is much better now! ( % 62.50)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , CarShield called me at a good time ( % 70.00) When purchasing the warranty, their rep was very thorough, asked me what I wanted and we talked about everything ( % 20.00) She mentioned the particulars of the ones that I liked and the ones that I didn't ( % 60.00) It was easy to pick what I wanted ( % 43.33) Filing a claim went through the dealership and I didn’t have to file anything ( % 0.00) I had a little more work on one of my cars and they had to send somebody to the dealership to confirm because it was a big job ( % 10.42) But they covered it and I had no issues ( % 0.00) Another time, I just made a call and they told me that the repair was under my warranty ( % 0.00) It was very quick ( % 43.33) The cost in relation the quality of the auto warranty was fair ( % 70.00) CarShield had a good product that helped me in many ways, so I'm pretty happy with them at the moment ( % 56.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , CarShield was the first one to send me something when my manufacturer's warranty was going to expire ( % 25.00) When I had an issue with my Saturn, I took the car to the dealership and they contacted CarShield ( % 0.00) They said that what was wrong with the vehicle wasn't covered under the warranty ( % -50.00) I called them after I found that out since it was a part that should've been checked the last time that the vehicle was worked on and they didn't have a good answer ( % 35.00) They just said it wasn't covered ( % 0.00) I filed one other claim and it took longer than a week for my car to be fixed and given back to me ( % -0.83) My vehicle was in the shop, then somebody from CarShield came to look at it and told the shop what was wrong and the shop had to get a hold of me to authorize the fix ( % -50.00) The CarShiled reps were the only ones that could do the repair but they didn't stay there at the time and told the shop to wait ( % 0.00) They'd go back somewhere else and look at another vehicle ( % 0.00) That cost me another day or two before they got back ( % 0.00) If people have an issue with their vehicle, CarShield needs to make it a priority to get it resolved not just when it's convenient for them to come down and check the vehicle out, but when it's convenient for the consumer ( % -15.56) Had I gotten an extended warranty through the dealership that I bought the car from, everything would've been covered and I probably would have my car back within a day or two ( % 0.00) I would not go with CarShield again nor would I recommend them to anybody else ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , The customer service lady was very nice and very helpful ( % 49.00) I enjoyed talking to her, she did everything to make me feel comfortable knowing that she knew what I was talking about and you should give her a promotion ( % 45.00) Wish all customer service were like her ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , My wife has a fairly new car and with the type of car that she has, we thought we would get a good coverage for it so we decided to get a protection plan from CarShield ( % 41.82) So far, we’ve only had to use it once and it works great ( % 30.00) The amplifier went out and she took her car to the service center and they checked it out ( % -10.00) She gave them the information that she had from CarShield and the service center got in touch with them and everything was taken care of ( % -10.00) They covered everything that had to be covered and we just paid a $ deductible ( % 0.00) The overall quality has been very good ( % 45.50) Since we’ve never had to buy anything like this before, the cost wasn’t bad at all ( % -70.00) It was quite reasonable ( % 20.00) Since we had CarShield, my wife feels more comfortable that if something goes wrong, she’s covered ( % 13.33) I would tell others to try it too because we were happy with it and I would certainly recommend it ( % 50.71) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I called with a claim that my engine locked up ( % 0.00) I brought the car to Cadillac ( % 0.00) An inspector came and said it wasn’t covered because the car had surface rust on my brake rotors ( % 0.00) They said my car was sitting a long time ( % -5.00) I put over Miles in my car since I got the policy, they don’t care ( % 0.00) DENIED! And took my $ anyway ( % 0.00) Do not use them ( % 0.00) They are full of **!!!! Crooked as they come and no talking to them ( % 42.72) ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , My conversation with Kim was most helpful ( % 50.00) She was very responsive and offered suggestions, information and offered to send me an additional policy booklet to keep in my car ( % 20.00) I have not had the opportunity to file a claim but now know what is required ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I had the warranty that came with my Porsche SUV and because I have an expensive car, I needed to extend the warranty ( % -50.00) Someone from CarShield called over the telephone ( % 0.00) He was very knowledgeable and thorough in terms of explaining all of the options that I had in regard to coverage ( % 20.00) The price was negotiable and we went back and forth and came to an agreement ( % 0.00) It was a price that was within my budget and I purchased it ( % 0.00) CarShield seemed to be everything that I signed up for ( % 0.00) I had to use the plan once and something went wrong with my car, and the interaction was negotiated between the dealership and customer service ( % -50.00) It was going to cost me about $, or $, out of pocket because my insurance had lacked and Porsche was willing to give me a way off of only $, ( % 12.50) They thought they were doing me a favor by negotiating with Porsche corporate office since my warranty had just expired with them ( % 0.00) I waited for them to do their negotiation and then I let them know that I have the additional insurance ( % 0.00) When I explained it to them what my benefits were, they were shocked that those were comprehensive ( % -70.00) I was pleased with the coverage that I'm getting from CarShield ( % 50.00) I'm a widow so it's just me and I don't know much about cars ( % 20.00) I always have the sense that the dealership is going to rip me off ( % 0.00) Knowing that I've got them behind, I feel more secure that I have insurance that will cover almost anything that goes wrong with my vehicle ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , It's good to have good coverage on your vehicles when you go places and trips when you even drive your vehicles ( % 70.00) Thank you for the services for supplying my coverages for my truck ( % 0.00) The services was excellent and outstanding to have ( % 75.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , After the warranty ran out on my vehicle, I thought it would be a good idea to get another service contract ( % 70.00) CarShield sent me a mailer and I reached out to them, asked some clarifications on what was covered and what was not covered and they were pretty helpful ( % 25.00) They also gave me a good price, so I went with it ( % 70.00) I already filed a total of two claims and the dealer dealt directly with them ( % 5.00) I did not get involved ( % 0.00) But I recall one time, the dealer wanted some repairs done on my car and had contacted CarShield’s adjuster to come and do an inspection ( % 0.00) The gentleman at the dealership said that they were very easy to work with and he was quite impressed because, in the past, he has worked with other companies and hasn't had as pleasant an experience ( % 38.43) Overall, the quality of service was fairly positive and I haven't had any issues ( % 11.36) They've been very responsive and accommodating ( % 20.00) I would probably end up paying more for the coverage than the cost of repairs but that's that way it goes sometimes ( % 50.00) And CarShield covers what they say they're going to cover and they don't fight you on claims which I think is the most important thing ( % 45.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , When I received the paperwork from CarShield it said that they would cover everything ( % 0.00) But when I spoke with the mechanics they said it was baloney and that CarShield only covers the big stuff ( % 0.00) They’re supposed to be more clear ( % 30.00) What I receive from the company is supposed to be, point by point, what is covered ( % 0.00) I need the information because whatever I pay is supposed to be covered by this company ( % 0.00) I don’t know why there are not so many mechanics who respect this coverage or they don’t know how to deal with it ( % 50.00) Plus, the mechanics differentiate how to operate the service ( % 0.00) Even when I go to the dealer, they are not happy ( % -40.00) Nothing is covered and I would have to pay something or go to the other ( % -12.50) The person who knows the coverage doesn’t know how to process an oil change ( % 0.00) He has tried to call but he doesn’t know how to fill up the form and I don’t understand ( % 0.00) What I have is like some fake stuff such that they could treat me like an idiot for what I needed ( % -43.33) I had a problem with the electronic accelerator and I spent $ ( % -10.00) They charged me twice like they used me and it was not fair ( % -35.00) But when I filed about the transmission it was easy ( % 43.33) It was explained to me and then the next day the inspector came from CarShield and my claim was approved ( % 0.00) After three days I had the car back ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , We had issues with repairs before and I have actually two policies with CarShield right now on both our vehicles ( % 14.29) We’ve been with CarShield for a while ( % 0.00) We purchased a new policy around January last When filing claims, I just go to the dealer and he would take care of it for me ( % 6.82) Also, the protection specialists were pretty good ( % 47.50) However, I wish the cost was less ( % -16.67) Based on my policies, they were around $, a piece and this one is a repurchase of a policy that gets to , and the other was additional purchase from when I had bought that policy with the ( % -12.50) I let my credit go towards my new vehicle and I was unaware ( % 6.82) I did not really understand the issue with the mileage and the year thing and I should’ve just got my money back and bought it later because we have the car for five years and the policy went out ( % -3.33) I actually bought a brand new vehicle and kept the policy going there ( % 6.82) I had it paid off within the first year and a half and then five years later, I found out that even if my vehicle had less than , miles on it, my policy was in the over the five-year thing ( % -2.08) So I’ll watch that next time ( % 0.00) I just let it go and get my money back ( % 0.00) I definitely feel more secure with CarShield ( % 30.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , Jeff was most pleasant to speak with ( % 61.67) He is informative and helpful ( % 0.00) Having him administer our account makes us fortunate ( % 40.00) If all customers receive this type of attention, the employees of CarShield are well trained ( % 0.00) Thanks again and kudos to Jeff ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , CarShield was very helpful in my time of need ( % 20.00) The information I needed was given to me in a very professional way and all the information was communicated to me in a very polite manner ( % 16.50) I appreciate the CarShield company and I am glad I have them ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , CarShield’s customer service was a lot better than other warranty providers including the last warranty people that I dealt with, so I decided to purchase from them when I needed it ( % 12.50) Their vehicle specialists explained the warranty to me a lot better and they had answers to whatever questions I had ( % 50.00) To get approved for a claim, I call them and they tell me what I need to do ( % 0.00) They tell me to take it to the dealership, and the dealership will contact them after the dealership does what they need to do ( % 0.00) I did what I was told and everything was taken care of ( % 0.00) I was very appreciative how their customer service rep handled my situation, except when I was getting letters from CarShield and I needed to contact them concerning my warranty and other stuff because they didn’t take my name off a certain list ( % 28.98) It confused me thinking that something was wrong with our warranty, but they took care of it so I haven’t received anything else in the mail since ( % -45.00) Other than that, their deductible is low and I would tell a friend to check them out ( % -6.25) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I planned on keeping my vehicle and I had low mileage on it so I decided to purchase a service contract for it from CarShield ( % 0.00) Since getting the service contract all my interactions with my certified vehicle protection specialist have gone smoothly ( % 40.00) I submitted a claim for the car about times and it was covered ( % 0.00) But when I took my electrical problem up there with them they figured out a way to not cover the repair ( % 0.00) It came down to where the vehicle is fitting at a Ford dealer ( % 17.22) The car repair company submitted the claim and CarShield sent an adjuster down to look at the vehicle and authorize the repair ( % -15.56) It's a convertible car and it was raining on the day that CarShield's adjuster came out to look at the car ( % 0.00) I live in Washington state where it rains quite a bit ( % 13.64) No water was leaking into the car ( % 0.00) Still the adjuster said that the electrical problem was caused by excessive moisture in the vehicle ( % -25.00) Because of that moisture it would not be covered by CarShield's service contract ( % 0.00) Up into that point it was fine ( % 41.67) But then all of a sudden, it was like, "I'm not too happy with them ( % 40.00) " But I'm still glad I have probably the same warranty and hopefully if I do have another incident they don't figure out a way not to play pay the claim ( % 25.00) If a friend would ask about them I wouldn't recommend them ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , When interacting with CarShield, I had overall a good experience ( % 35.00) Every time I was on the phone with them, they were very polite and friendly ( % 28.75) Unfortunately, due to financial reasons, I had to cancel my contract ( % -6.25) Even when canceling, they were friendly, although a little pushy on trying to get me to stay ( % 9.38) As soon as they realized I was intent on canceling however, they were very helpful in instructing me on how to do so ( % 20.00) My car ran into no issues during the term of my contract, so I cannot comment on the process of filing a claim ( % 0.00) My only issue with coverage is it does not cover leaky gaskets ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Resolution response: Dec ( % 0.00) , After getting a hold of a rep, they were able to confirm the original cancellation in their notes, and it looked like the original rep I'd cancelled with wrote a notation about cancelling but forgot to actually cancel the account ( % 31.25) After seeing the error, they quickly agreed to refund every penny they'd charged me, from the down payment to the monthly fees, which was nice and unexpected ( % 21.94) They didn't even put a fight, just offered right off the bat ( % 28.57) So that was much appreciated ( % 20.00) It was still a bit weird that they had my wrong email account on file so I'd never heard from them in that span where they were charging me leading me to believe I was cancelled ( % -50.00) The whole thing was essentially a comedy of errors due to two reps making a single mistake each (forgetting to cancel, wrong email), so while I'm comfortable recommending Carshield to anyone who feels like they could use the extra peace of mind by having their car extra-insured (it really is a pretty good deal if you're using your car heavily, delivery drivers and such doing hundreds of miles a day), I do so with the caveat that you double check some of your account info while on the line with them, and follow up and/or watch you account info if you cancel ( % 5.45) Still though, I'm extremely satisfied with how they resolved this issue ( % 50.00) Very quick and professional about it, and was never on hold for more than a couple minutes ( % 34.44) Original review: Nov ( % 37.50) , I signed up earlier this year after I bought a car and they called soon after ( % 0.00) During my sign up, they said I could cancel within the next month or so if I wanted and there'd be charges ( % 0.00) The next day, I did some math and decided it wasn't for me, so I called and cancelled ( % 0.00) They were very friendly and were happy to cancel after talking about why ( % 64.38) I verified with them that it would be cancelled and there would be no charges ( % 0.00) They said "yes, that's exactly it, cancelled no charges ( % 25.00) " Well, turns out that was a lie and ever since earlier this year they've been charging me $ / month for the last months ( % 0.00) The entry on my bank statement looks similar in text and amount to some other recurring fees so I didn't really notice until I decided to take a really deep look at my statements ( % 1.88) Everything was fine, as expected, except for this CarShield entry ( % 15.83) I dug deeper and they've been charging since at least April ( % -30.00) They verified my cancellation, verified I'd never be charged, but then they charge anyways and just hoped I didn't notice ( % 0.00) They've almost certainly done this to other people ( % 4.46) There's no way I was the first ( % 25.00) Nothing like this has ever happened in my history of using many recurring products and services, so I doubt it's coincidence it happened with CarShield ( % 50.00) They probably have a small amount of income they can rely on by stealthily not cancelling and hoping it's not noticed ( % -25.00) It can be hard to find single charges amongst hundreds on a monthly basis for everyone ( % -18.15) CarShield are thieves ( % 0.00) Their customer service isn't even readily available, so I can't even do anything about it right now, outside of this review ( % 22.86) Think twice about CarShield, they will literally steal your money ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , December , ( % 0.00) Worse company ever CarShield!!! This company is a fraud and they tell you lies and misleading, and misrepresentation of their product ( % -78.13) They tell you certain parts are covered but then when one of these "Supposedly" parts need repair they deny your claim ( % 21.43) Then they tell you that they will call you back, the next day then they don't, just more lies ( % 16.67) Stay away from CarShield and America Auto Shield and America Banker ( % 0.00) They just try and pass the buck!! These companies are fraud!!!! Beware ( % 0.00) Do not buy warranty from these companies, find someone else!!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I saw an advertisement for CarShield on tv and I thought it would be a great service for my family ( % 80.00) However, the representative and his managers oversold me ( % 0.00) I told them I was very interested in the services, however, I wanted the contract emailed to me before making the initial payment ( % 16.25) Instead the sales rep transferred me to his manager who continued to insist that I give him my credit card number ( % 0.00) After minutes I just hung up the phone because the sales manager was no longer listening to me ( % 0.00) I was really looking forward to the service, however, after my experience, I'm no longer interested ( % 22.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , Very polite and helpful, right to reason of call, act quickly and accurate ( % 30.48) I recommend CarShield ( % 0.00) If there is problem and need help they help you quickly with no hesitation ( % 33.33) Great place to do business, I recommend them to all that needs good car coverage ( % 75.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I can make this short and to the point ( % 0.00) I was told that my contract would cover the engine, transmission & drivetrain & electrical ( % 0.00) I have a wheel drive Suburban ( % 0.00) CarShield refused to cover any type of sensor (electrical) ( % 0.00) They refused to cover my transfer case (a lubricated part) ( % 0.00) When agreed to the contract, I was told that the only maintenance that was required for me to keep a record of was my oil changes ( % 0.00) Once my claim was filed, I was told that I have to keep and have a maintenance record for everything ( % 0.00) If I couldn't show proof of it, they won't cover it ( % 0.00) The transfer case was inspected but no service was done to it ( % 0.00) Nowadays, all vehicles run by computer ( % 0.00) Sensors are critical to the function of a engine ( % 0.00) It's part of the electrical system in all vehicles ( % 0.00) CarShield won't cover anything ( % 0.00) They will conveniently find a reason NOT to cover your vehicle ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , Like most people, I like to get multiple quotes before making a decision ( % 25.00) I contacted CarShield and told them that I am comparing coverages and prices ( % 0.00) Instead of understanding this request, they kept putting different people on the line to explain how I was getting the best deal and that it doesn't matter what the other companies say ( % 29.17) In the end, the salesman got frustrated and just said "ok bye" because I told him repeatedly that I needed to discuss the payments and coverage with my other half ( % -12.29) They also did not email me the quote they had discussed over the phone ( % 0.00) MY ADVICE: If you go through them do not accept the first price they mention because they dropped the price for my coverage at least three times ( % -2.50) I will be doing business with Endurance based solely upon their actions on the phone ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , My mother mistakenly took the bait from this company ( % 0.00) She has a nearly brand new vehicle and it's under full warranty ( % 19.55) When I called to cancel it on her behalf I was given this song and dance of the warranty on her car started when it was built and that the extended warranty she purchased FROM NISSAN was backed by third parties that looked out for the dealers, not the consumer ( % 0.00) First statement of vehicle warranty starts at the time it was built, not the in service date ( % 25.00) FALSE ( % -40.00) Your warranty goes active when you purchase the vehicle and it goes into service ( % -13.33) Second statement of extended warranty is not backed by Nissan but by a third party ( % 0.00) Really? That's very interesting since it's a Nissan warranty and states that it is backed by Nissan, not a third party ( % 28.33) Rendering that statement as FALSE as well ( % -40.00) This leads me to my next statement ( % 0.00) If this warranty was backed by a third party then what exactly is your organization? It surely isn't the manufacturer ( % 25.00) Finally I would like to further state that the customer service is terrible ( % -33.33) We'll call it customer NO SERVICE ( % 0.00) They talk all over you, cut you off, etc ( % 0.00) so that they may still give you their stupid song and dance of why their company is so great ( % 0.00) In my eyes this company is a complete fraud preying on elderly and unsuspecting individuals ( % 10.00) If they were the last auto warranty company on the planet I still wouldn't do business with them ( % 0.00) I'd rather walk or ride a bike ( % 0.00) So buyer beware ( % 0.00) You've been warned! Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I have a friend who uses CarShield and a BMW that I don’t want to have to fix ( % 0.00) The maintenance fee on it was very expensive so I figured it would be better for me to secure CarShield for that ( % 8.33) Their reps were very helpful and precise about what would be covered ( % 30.00) They sent me a written agreement that I could look over which was cool and acceptable to me ( % 35.00) I used them once months ago when I needed a tow and I was pleased with the service ( % 50.00) My starter wasn’t working, so CarShield got a tow truck to me, but I should have read my contract to see that it was limited on the amount of miles ( % -7.14) However, they replaced the part, I paid my deductible and I was fine ( % 41.67) I would continue to be their customer and I'd recommend them to a friend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , Representative was very nice and polite! I wished every rep made me feel the same way! She took time to listen to my concern about my car and I felt that she helped me a lot during the phone conversation ( % 48.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , When I bought my Buick Enclave, I thought that getting a warranty would be a good investment because I couldn't predict the repairs and I wanted that extra protection if I ever needed it ( % 35.00) I thought the CarShield warranty was a good deal so I got one ( % 70.00) Their people were very professional and treated me very well ( % 16.50) When I filed a claim for the suspension and steering of my car, it was also easy because I went to my Buick dealership and they helped me a lot ( % 43.33) It was a smooth sail and I got great service from them ( % 60.00) CarShield is awesome and I had nothing but success with them ( % 65.00) I would also recommend them in a heartbeat ( % 0.00) People would be crazy if they don’t have CarShield ( % -60.00) After talking about the plan with their reps, people would probably run and hurry up to fill out that form ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , Valecina and Geraine gave very good customer service about program coverage ( % 91.00) It was so to have some take the time and explain how the coverage works and who I can chose for service ( % 0.00) He said AAA shop are not a problem if chose them for service ( % 0.00) And my deductible is paid when service work is done ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , Once again thanks for your professional help in assisting me in getting coverage for my vehicle and one that fits my budget ( % 15.00) My mind is at ease and happy holidays to all the CarShield staff and their families ( % 80.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , She Answered my questions and was friendly ( % 37.50) I forgot payment since I was sick and forgot that I had the card account I used replaced ( % -71.43) I don't want policy cancelled ( % 0.00) I like the fact that I will be covered in case anything happens ( % 0.00) Would get it again if I got another car ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I have seen the bad reviews and seen the responses from CarShield, but no real action ( % -36.67) The usual thing you would see from a politician ( % -25.00) ( % 0.00) ( % 0.00) "We have read your concerns, we do not take these matters lightly, we are looking into it ( % 40.00) " But I don't see any follow up or real action from CarShield where they have taken any action other than to ( % 4.17) ( % 0.00) ( % 0.00) "look into the matter ( % 0.00) " Looking for something like, "Dear Ana, after investigating the matter we have taken the following actions ( % 0.00) ( % 0.00) ( % 0.00) retraining or terminating the individual ( % 0.00) We have followed up with the outside agency and the following actions have been taken ( % 0.00) ( % 0.00) ( % 0.00) " I was thinking about signing up myself, but I don't see any real follow through actions with a customer's concerns ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I'm Happy with all the information that the agent told me and I will recommend to my friends and family, all the people that I spoke was so nice and very objective on my questions ( % 46.67) Have a wonderful future in business ( % 50.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I’m quite satisfied with my experience with CarShield ( % 50.00) I’ve spoken to one salesman a few years ago and he gave me the information about the program and I went along with it ( % -20.00) I got the auto warranty so that if something was wrong, we can get it fixed ( % -20.00) I’ve used it once and they were quite helpful ( % 0.00) I went to the BMW company, and they checked everything ( % 0.00) I told the dealer that I have this warranty and they called, then CarShield covered it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , Ran into an issue and needed to push my payment till the th ( % 0.00) Thank you so much for helping me ( % 20.00) Had to choose to pay car insurance or you and I ( % 0.00) Was able to have my payment to come out next week ( % 25.00) Thank you again ( % 0.00) The agent was very friendly and helpful ( % 48.75) ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , Just not good match at this time ( % -35.00) Will revisit in the future ( % 0.00) I will revisit in the future ( % 0.00) Pleasant rep to speak with ( % 73.33) Overall good concept and don't pay interest ( % 35.00) Wish I had known about you in the past before all of the problems happened ( % -25.00) Look forward to speaking with you down the road ( % -15.56) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , Called to get information on my contract with you and asked for a copy of the policy ( % 0.00) My representative was VERY helpful ( % 20.00) A copy of the policy was going to be emailed to me right away ( % 28.57) As the pick-up becomes older, I suspect we will be using this insurance ( % 16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I called today to cancel the services and was convinced by the representative of how important the service was ( % 40.00) I decided to continue with the service due to the fact that it is well-worth the money ( % -12.50) I am happy that I made that initial call to start the service and will continue to keep it ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , Very helpful and understanding ( % 20.00) The customer service representative was very helpful, polite and did everything he could to help me out with my financial situation ( % 10.00) Thank you guys very much at CarShield customer service ( % 26.00) I could no longer afford my monthly payments and the customer service representative adjusted my payment options to make everything easier and more affordable for my needs ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , My car is an ' and it had , miles on it ( % 0.00) I wanted to buy an auto warranty for it but I thought I couldn't get one because it's too old, then CarShield called me ( % 10.00) I talked to a supervisor and he was awesome ( % 100.00) They were great and not pushy ( % 80.00) After I beat them down for a while, it took about an hour to purchase the warranty ( % -15.56) I've already made a claim and they took care of everything, which was really nice ( % 60.00) I was a hundred percent satisfied ( % 50.00) CarShield is great and a good company ( % 75.00) I'm recommending them to my parents ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , We keep our van in good shape and we just want to make sure nothing goes wrong with it ( % 23.33) And if we couldn’t afford all those wants we thought that an auto warranty would help out ( % 20.00) CarShield was rated high based on the ratings and responses that people give ( % 16.00) However it's not as well as I thought it would be but it's still a good company ( % 70.00) I had taken it up in and got it worked on ( % 0.00) And when I first got the policy, the guy told me that I had hours to come out, which upon those to hours weren’t such a big deal ( % 8.33) But when I took my van to the auto repair was when I found out I wasn’t allowed to take my van out of the shop because they said that CarShield wouldn't allow me to take it out of the shop until everything was done ( % 0.00) I'm handicapped, so I had to have a van because I can't get in any other vehicle ( % -12.50) So, they finally got me a van, and then I came to found out CarShield tells me that they'll only pay for four days and I could have taken my van out once the adjuster got there ( % 0.00) But from what I understand, of course, again they said they were going to send me back a check ( % 0.00) They said they'd send it out the th ( % 0.00) I called in and they said they didn’t send it out until the rd ( % 0.00) I'm not too happy being told one thing and then I call a few days later and find out that they still haven't sent it out ( % 20.00) If they did, I wouldn't mind recommending them to somebody ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , They kept harassing me to put warranty on my vehicle ( % 0.00) I go to the dealer because a part was messed up and come to find out CarShield didn’t cover that part ( % 0.00) I started paying them from February and never used it ( % 0.00) ( % 0.00) ( % 0.00) I asked them to terminate my contract because it didn’t cover that part ( % 0.00) ( % 0.00) ( % 0.00) They terminated my contract but only reimburse me $ from the almost $ I paid since February ( % 0.00) ( % 0.00) ( % 0.00) I feel like I got robbed ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , I had a pleasant experience, with your CarShield representative ( % 73.33) Keep up the good work???? Very caring and politeness, makes me glad I'm with CarShield ( % 46.67) CarShield forgot to send me my contract, and I been praying on my account for a while now, the representative had apologize for not sending me my account number, and my contract ( % 0.00) I appreciate that she apologized, even though it wasn't even her fault, it was another representative shortcoming ( % 0.00) Bravo to her, people they flowers while they can see it!! Have a happy day???? ( % 80.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , The first time I took my Chevrolet Impala in, the auto warranty policy says all my electrical parts were going to be covered but that didn’t include my motor for my car seat so that had to come out of my pocket ( % 25.00) And I consider that as part electrical problem because it’s an electrical motor ( % 0.00) But CarShield said they don't cover that ( % 0.00) Then my electrical lock went out and they didn’t cover a certain piece of the component for my electrical lock ( % 21.43) That's part electrical as far as I can say ( % 10.00) And then my head gasket blew and they said because the contract states that another lubricant part has to go out for the head gasket to be covered, they won't cover it either ( % 0.00) But I went through a process and made me pull my car motor out ( % 0.00) That was $, that I had to pay out of my pocket that they didn’t cover ( % 0.00) Lastly, I wanted to get a rental car and they didn't help me ( % 0.00) I had to pay for everything ( % 0.00) So I told them I gave all my money to them but I couldn't get anything in return ( % 0.00) It was a waste ( % -20.00) And I felt the customer service team led me on because if I knew I was going to have to pay for my car motor that was going to come out, I would have gone up another route and tell them not to touch my engine ( % 0.00) I will just trade it in ( % 0.00) Instead, I had to pay $, on top of the trade-in and it just wasn’t worth it ( % 40.00) If I knew all the principles and the factors, I would’ve gone a different route definitely ( % 0.00) Also, to be led this much astray when I just went through a hurricane with no power is bad enough ( % -16.67) All I had was a car ( % 0.00) If someone had told me what’s going to happen and had explained how the benefits worked, I would have said okay ( % 50.00) Given my dissatisfaction, I won't recommend CarShield to anybody ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , I used CarShield once when my air condition compressor broke ( % 0.00) It came in handy because it was $, ( % 60.00) It took longer for the dealership to get the part, but everything else went well ( % 0.00) I've told several people that CarShield is definitely something to look into ( % 0.00) If you're looking for an extension on your warranty that pretty much covers bumper to bumper with very few exclusions, try CarShield ( % 6.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , I decided to keep my service ( % 0.00) I have a good plan and I will need it through the years ( % 70.00) I would if the time permits me to tell someone of this company to have a warranty ( % 0.00) I hope to keep my service as long as I can and if I can get a different vehicle ( % -2.50) I will find out when it happens ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , I was really unhappy with what I was being told now as opposed to what I had been told when purchasing the coverage ( % -60.00) Cody was able to come up with a solution to the problem which satisfied me as well as the contract ( % 50.00) I really think he cared about me as a customer ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , I have owned my vehicle for eleven years ( % 0.00) This extended warranty is of value due to the age of my car ( % -12.50) The coverage of parts is also good ( % 70.00) The only thing that I don't like, which is not the fault of CarShield, is that car dealers charge so much for labor ( % 10.00) Because of dealers' high labor, I pay a lot more than the $ ( % 33.00) deductible ( % 0.00) I would recommend CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , Customer service rep Desiree ** was very helpful by help me get an affordable payment, she was understandable about my situation of my finances ( % 20.00) I would recommend anybody who wants coverage to call CarShield ( % 20.00) Also she was helpful in understand my payments option ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , They did a good job (Wind Shield Repair) ( % 70.00) They are fast a responsible plus friendly, kind ( % 34.38) When I got my windshield replace they were honest and fair on prices ( % 65.00) They call to make sure that you are satisfied with your service plus remind you that your warranty is still valid and, "Are you having any issue ( % 50.00) If so please come in and lets us help you" ( % 0.00) I like that ( % 0.00) Most places just don't care but they do ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , Champion Auto is a great company ( % 80.00) They did a wonderful job with repairing my BMW i ( % 100.00) My car ran hot and found I needed a electric water pump and all the other components that goes out ( % 6.25) I was informed of what was wrong with my car, they call me while fixing my giving me a timeline of what time I could pick up my car ( % -50.00) I have already recommend them to other people I know ( % -12.50) I just wish that the warranty company could have paid more with helping me but I am thankful for having CarShield ( % 50.00) Thank you all for your support ( % 0.00) And thank you Champion Auto ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , I bought an extended warranty from CarShield ( % 0.00) Yes their Sales tactics are high pressure ( % 16.00) The warranty coverage was provided by a third party, Interstate National Dealer Services ( % 0.00) INDS will go out of their way to find a way to deny coverage ( % 0.00) The contract has an A to U list of exclusions, and they will find a way to deny your claim from their endless list of exclusions ( % -12.50) The most common gotcha, is the part is a covered part but it didn't fail ( % -10.00) It's "wear and tear" and “we don't cover that” ( % 0.00) You know they will not go over the page contract in the sales call ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , CarShield came in the mail and I ended up getting a good deal with them ( % 70.00) CarShield started out real high and I said, “No, thanks ( % 7.00) ” And then they kept working until it was something I could afford ( % 0.00) The warranty worked good ( % 70.00) I had used it on my truck when the front axle seals went out ( % 0.00) It took a couple days for the adjuster to get here and bless it ( % 0.00) The dealership said it’s broke so they had somebody come and say, “Yeah, it’s broke ( % 0.00) ” The truck was down for about four or five days but, other than that, it was no big deal ( % -9.35) The dealership called and handled everything for me ( % 0.00) I didn’t have to do anything but show them the policy and other stuff ( % -12.50) They had the part overnighted, and the truck was back on the road and going a day or two later ( % 0.00) I hope I don’t have to use the warranty again but it’s nice to have it if I need it ( % 60.00) I got the extended warranty for the last two trucks I’ve had and they've paid off in the long run ( % -2.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , Mike ** was my rep and he was quite helpful and will recommend my friends and family to y'all ( % 0.00) I felt important and I am very satisfied with your company and product, I sure hope I never have to use this warranty but if necessary I am confident I will receive excellent customer service ( % 50.83) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , Representative was very polite and helpful ( % 20.00) I️ could not afford the first two quotes that was given ( % 25.00) rep continued to ask relevant questions which resulted in an amount that I️ could work with as a deposit and monthly payment ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , Pre-Existing Conditions are not covered until days have passed according to your company's policies which she informed me over the phone ( % 0.00) I am looking forward to the next call which might happen in a couple of months ( % 0.00) I am taking my car to the Ford Dealership this time ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , I have no questions ( % 0.00) It was thoroughly explain to me your word by word ( % 0.00) This gentleman took his time to make sure I fully understood the policy completely and what I was getting into, the cost, the forecast, the payments, the down payments ( % 14.81) Very satisfied with the experience ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , I was very pleased with the customer service person that helped me with understanding how important it is to have extended warranty coverage for my car in the upcoming future and to take out the worries that it will be taken care of ( % 35.00) Thank you CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , Great Customer service ( % 80.00) He did a good job explaining my coverage ( % 70.00) He made me feel Confident in my purchase ( % 50.00) I will definitely recommend y'all to friends, family and coworkers ( % 0.00) I feel good knowing I have coverage on my car & don't have to come out of pocket ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , I called this morning trying to get some information on my new vehicle ( % 13.64) At first everything was fine with the call but all started wrong when I said I was gonna wait and get back later on ( % 3.33) They went far harassing telling me that I have to get a package insisting being very pushy ( % 15.00) When I said no, they just hang up without saying thanks (I said, "Thanks for your time ( % 20.00) ") or without telling anything ( % 0.00) He sounded upset because he didn't sell ( % 0.00) You guys need to be courteous no matter if people buy it or not ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , CarShield called and told me that my warranty was done and they asked if I wanted to renew it ( % 0.00) I did and they gave me a better payment ( % 50.00) They made the payment how easy it was and not expensive because I try to avoid spending and they explained everything well ( % 34.17) Once, my car was checked out and I needed a part for my car, their customer service helped me out ( % 0.00) They told me it was going to be expensive but they would cover it so I was grateful for that ( % -50.00) It was great having CarShield and I hope I keep having an insurance ( % 80.00) It's easy to work with them and I would recommend them ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , From the initial contact with CarShield to the last contact earlier today, the experience has been excellent ( % 25.00) ALL questions are answered promptly and with knowledgeable insight ( % 0.00) The customer service is courteous and friendly without the feeling false or forced ( % 6.88) I feel the coverage and term is very affordable and adequate for my needs ( % 26.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , I know that paying for repairs on vehicles is expensive so I decided to get an auto-warranty ( % -50.00) CarShield gave me a call and they were a little pushy on trying to get me to take the sale but other than that, it was good ( % 12.92) The rep I spoke to also did a good job ( % 70.00) We had some repairs done about two or three months ago ( % 0.00) We took the vehicle to the place where it would be repaired and they did all the calls to make the claim ( % 0.00) The coverage has been good and it paid for the repairs ( % 70.00) We already had three repairs done on it and it was over $, ( % 0.00) That's what the policy is so it covered itself ( % 0.00) I'm satisfied with CarShield ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , We could not have had a better consultation with any other insurer ( % 18.75) The agent was patient, courteous, and professional ( % 35.00) He left no stone unturned and answered every question with clarity ( % 0.00) The coverage is actually phenomenal ( % 50.00) The experience was fantastic and could not have been at a higher level of satisfaction ( % 32.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , CarShield is a excellent place to buy warranty coverage ( % 100.00) I have their premium package very happy with the results ( % 100.00) I have a Silverado ( % 0.00) Had one issue with it already ( % 0.00) The only thing came out of my pocket was $ for the deductible ( % 0.00) I Have another issue with my truck right now and they're on top of it ( % 39.29) Can't be more happier with this coverage ( % 50.00) Thanks CarShield for the great service and response ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , Great experience, fast and efficient customer service ( % 50.00) I called and did not wait a long time before to be taken care of ( % -5.00) Also very nice and helpful people ( % 78.00) My agent was fast to respond, and help me out in each and every steps ( % 20.00) She put me on a less than two minutes hold and fixed my issue right away ( % 7.30) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , I have an older () car, so I decided to acquire an auto warranty ( % 16.67) I saw CarShield’s advertisement, so I went with them ( % 0.00) While I had a reasonably pleasant experience with their vehicle specialist, I was not happy with the one service that was done because of the procedures ( % 16.67) It took CarShield a long time to get anything worked out ( % -5.00) It also took their representative a long time to make it to the car dealership ( % -5.00) In turn, it took CarShield a long time to get the car repair okayed ( % -5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , My warranty with the dealership had ended and CarShield contacted and got a hold of me ( % 0.00) And since I've had the extended warranty, I've had a good experience every time I dealt with them ( % 70.00) We had to take my AC converter into a dealership for a claim and they already had a rental waiting for us ( % 0.00) Everything was smooth and it was a quick process, and I had my car back in a couple of days ( % 24.44) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , Tried to get CarShield on an NV Nissan that I own ( % 60.00) My van has only two seats ( % 0.00) It is my personal vehicle ( % 0.00) I do get mileage from my company when I use it for business ( % 0.00) CarShield is profiling me as if I am a taxi cab and they will not give me a quote ( % 0.00) I think I am being discriminated against ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , I needed a lower payment due to life changes and being laid off ( % -12.50) I received that without asking ( % 0.00) Thank you ( % 0.00) I wanted to cancel even though I need coverage for my car, lowering my payment really helps out ( % 20.00) Thank you ( % 0.00) I will definitely refer this company to others ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , I thank David for being one of the best customer service men around ( % 100.00) You are what made me decide to stick with you guys ( % 0.00) Not only did you go above and beyond for me, you kept informed on the progress even when there wasn't any ( % 0.00) He's a man of his word ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , My Cadillac was a brand new car ( % 13.64) However, it was on a lease when I got it at the beginning ( % 0.00) So I decided to get the extra extended warranty ( % 0.00) I find it very valuable to have an extended auto warranty policy for peace of mind in case something happens, especially for me, who got the car on lease for three years and then buying it for four more years ( % 23.33) I got offers from CarShield and my experience with their salespeople was good ( % 40.00) When filing a claim, I go to the dealership and tell them what's wrong with my car, and then they contact CarShield for me ( % -50.00) Although there have been a couple of issues with CarShield, everything has been pretty good for the most part ( % 48.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , The whole process was simple and easy and I'm glad my car is covered again ( % 28.33) I kept seeing commercials on TV and decided it would be a good idea to give these guys a call ( % 70.00) The representative I spoke with was very knowledgeable and I will definitely use CarShield again ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , Very helpful answering all the questions I had, even sent me a copy of my contract VIA email so I knew my coverages ( % 20.00) I will recommend CarShield to everybody ( % 0.00) I have had no problems getting repairs covered at all with my car warranty with CarShield ( % 0.00) Having the warranty is a peace of mind knowing I will not have huge repair costs at all ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , I bought a used car and I didn't realize that I didn't have a warranty ( % 0.00) My son told me about CarShield and I tried them out ( % 0.00) Everybody at CarShield was nice and the service was prompt ( % 60.00) I had an incident, so I filed a claim with them and I was pleased with the service ( % 50.00) Everything has been really good and I have recommended CarShield to someone at the senior center that I go to ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , I was only a member for days ( % 0.00) But the size of the impression they made on me in that time frame I will never forget ( % 0.00) BYRON was the man and he pulled out all the stops for me ( % 0.00) Made me feel so comfortable, and welcomed and walked me through my purchase ( % 40.00) When I'm in need of some addition coverage I will be most definitely coming back to CarShield ( % 16.67) Blessings to all of your customer service staff ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , My credit wasn't good enough to get an extended warranty for my vehicle so I waited like a month after I got the vehicle and then I got CarShield ( % 35.00) I never had any problem with them ( % 0.00) When the car's warranty had a conflict with the shop I had them call the dealership that was giving me problems with it and they helped me out a lot ( % 0.00) It was a really good warranty company ( % 70.00) Everybody should have an extended warranty because it saves you a lot of money ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , My mom received an urgent letter from them as well as phone calls stating that she needs to extend her coverage on her vehicle ( % 0.00) Bottom line, she didn't know of this company and had any ideas how they got her address or number ( % 0.00) She finally called to see what was going on after they continually harassed her and the rep was very pushy after she stated numerous times she wasn't interested because she was on a fixed income ( % 11.00) I then had to take the phone because my elderly mom was getting upset, he then had the nerve to ask me why don't I pay it for her! That right there told me this company was out of getting money and was a complete SCAM! What kind of company tries to push people into committing to something they've stated that can't afford right now ( % 23.93) I'm reporting this company ASAP!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , I just called to request replacement cards ( % 0.00) Luke was very kind, very helpful, very resourceful ( % 58.67) He answered all of my questions and provided more avenues for me to Venture off into ( % 50.00) He was kind, thoughtful, very helpful ( % 40.00) I will recommend this company as soon as I find out how well the card is accepted ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , Customer service was very cordial and attentive ( % 30.00) ( % 0.00) ( % 0.00) They followed up to see if I was satisfied with my warranty plan ( % 50.00) They also asked questions to get feedback on how they could better serve their customers in the future ( % 25.00) ( % 0.00) ( % 0.00) I will highly recommend CarShield to my family and friends ( % 16.00) ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , I didn’t want to pay the full price for repair work when my car breaks and having an extended auto insurance policy is definitely helpful, so I decided to get an auto warranty and my mechanic recommended that I use CarShield ( % 17.50) I started using them with my first Mercedes eight years ago ( % 25.00) The payment for the auto warranty was a little expensive, but it was cheaper than what it would cost if I had to repair the car ( % -34.38) The reps were very helpful ( % 20.00) They called and asked me to renew the warranty for my car, but I had gotten rid of that car, so I told them that I had already sold it and to transfer my warranty over to my new car, and they did ( % 13.64) Usually, I hand the warranty book to my mechanic and he handles it from there ( % -25.00) He has filed a claim for me with CarShield ( % 0.00) So far, everything has been good with them, but it would be better if they would give me a better monthly rate ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , When I took my car in for the , mile check, I had no idea I had several major problems ( % 3.13) ( % 0.00) ( % 0.00) It seemed to be running great ( % 80.00) The dealer called me with an estimate of several thousand dollars, and then I told him I had CarShield ( % 0.00) After our $ deductible, we paid less than a / of the original estimate ( % 10.42) Love the coverage and the security of knowing exactly what CarShield will get fixed! ( % 29.17)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , Back in Sept my transmission went out on my Ford Taurus and I had to get it rebuilt ( % 0.00) CarShield paid for all of it with no hassles and no questions ( % 0.00) I was skeptical at first, but after this incident I am feeling totally secure with my vehicle ( % 5.00) Thanks CarShield because if you were not there I would of been out of business ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , I took my car in to fix my window squirts and my covered it ( % 0.00) It happened to be the pump and was replaced ( % 0.00) Glad you guys could help out ( % 50.00) Very recommended to my friends ( % 20.00) Thank you for hooking me up with this warranty on my car ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , Traction control was going off, and loss of power ( % 0.00) I went to dealership close to me ( % 0.00) They unplugged the sensor that talks to mechanic, then my cruise ( % 0.00) Went to dealership I purchased the car from and they changed a sensor ( % 0.00) No problems so far, and my cruise control is back ( % 5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , This company is the best to have ( % 100.00) They will work with you to help get your car cover ( % 0.00) If you are on disable they will help you out to get it cover ( % 0.00) I like that most company won't help people on disable but this one will ( % 50.00) Thank you very much ( % 26.00) I am sorry this happened to me ( % -50.00) But the Lord Bless me I am here today But I am Blind ( % -50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , Fast and quick service ( % 26.67) Amy ** recommended a $ savings for paying everything up front which I did immediately ( % 0.00) Thank you Glenn ** for finding this company for me ( % 0.00) All the way through my experience has been positive, from the sales person with whom I had my initial contact to the last person who took my final payment ( % 5.68) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , I have a car with , miles on it and it sounded good to have the protection in case something went wrong with it ( % 10.00) Six months ago, I had one experience with the transmission on my car and I wasn't really too satisfied with it ( % 35.00) I thought they should put new parts in the car instead of going to another junkyard and getting parts to put on it ( % 13.64) They didn't even try to find a brand new part and they told me that was the way it's going to be ( % 13.64) I tried to tell them that I'm old and I live here in Pueblo but go back to Kansas ( % 7.88) What am I supposed to do when it breaks down in the middle of nowhere because they fixed it with junk? They told me to call somebody to fix it but there are places out there that you can't even get cell service and there's not a town in miles ( % -1.85) They kept insisting that it's covered under warranty but that doesn't do me any good out in the middle of nowhere ( % 35.00) I realize it's under warranty but if you can't get it fixed what do you do? They kept insinuating that you can get it fixed so they must be some big city boys and they don't know what the country is like ( % 6.67) It so happens that I got lucky and I have no problems with the transmission but they didn't seem to be interested in me out here paying my premium ( % 29.17) All they could tell me was it was under warranty and that was not a very good situation ( % -26.92) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , Replying to post phone call email ( % 0.00) It was nice to get a phone call from someone who had reviewed my file completely ( % 35.00) I usually have a CSR who wants to talk about the Outlander I traded in on my Outlander that I switched the coverage to ( % -2.50) I have had several callers who made that mistake ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , During my phone call, I wanted to cancel my warranty due to my hardship ( % -12.50) The lady on the phone was so helpful and so great in assisting me in every way ( % 80.00) At this point, I have changed my mind not to cancel my warranty ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , My first claim was for a transmission repair ( % 25.00) It was handled in a very good way ( % 91.00) I am so happy with the service ( % 80.00) I will be happy to refer all of my friends ( % 80.00) In addition to that, the work was done in a timely manner ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , Signing up with CarShield wasn't hard ( % -29.17) I called them on the phone and told them what I wanted ( % 0.00) I added another car for someone else and they set up my payment plans and it's been working great ever since ( % 80.00) When I had a transmission issue, I didn't do anything but tell Nissan who I had the service contract with and they called in the claim ( % 0.00) The process was very easy and CarShield did a good job for my car ( % 63.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , My agent Richard was informative and patient ( % 0.00) He took the time to explain to me thoroughly the details of the plan that I selected ( % 0.00) I was also provided with a confirmation # and a link to the app was provided via email ( % 0.00) The young lady that took the initial call was very pleasant as well ( % 35.11) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , As a first time caller, Ms ( % 25.00) Jennifer ** is a credit to the organization ( % 0.00) While I was just seeking information, Her calm, deliberate manner in assisting me, and her knowledge of the policies and procedures deserves high praise and recognition ( % 23.00) Thank you Ms ( % 0.00) **!!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , Car dealership called your company with the what needed to be repaired ( % 0.00) And obviously was under warranty and the next phone call I received was that the repair was OK and under warranty ( % 16.67) There was no hassle and it was the easiest thing ( % 0.00) Next that I knew it was done and course and he only the deductible ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , My other auto warranty ran out and I had just finished paying for it at the bank ( % -12.50) I had moved up and I’m in North Carolina, and I wanted to get a warranty on my car ‘cause it wasn’t under any warranty ( % 0.00) We had the car towed to the dealer one time and CarShield immediately approved the new starter and guided me into the car ( % 13.64) It was great and life-saving ( % 80.00) There’s no way I could’ve paid $ to $ myself ( % 0.00) CarShield was excellent, and the dealership said that they have never had a company that was as sufficient and good as they were ( % 85.00) The guy at the dealership was praising them endlessly ( % -12.50) Plus, CarShield's customer service team was very nice ( % 78.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , We had to get an A/C motor replaced on a Kia Soul ( % 0.00) We paid our deductible and warranty covered the rest with no issues ( % 0.00) I want to be clear that the stars is for the warranty not for the dealership's service ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , The service I received on this call was good ( % 70.00) I only wish CarShield would have waived the processing fee for this transaction ( % 0.00) The requirement to update this data was unavoidable ( % 0.00) Nevertheless, I was still charged a processing fee ( % 0.00) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , We straightened everything out with just one phone call ( % 0.00) They were very courteous and helpful ( % 78.00) They stayed on the phone with me until we had everything straightened out ( % 0.00) Thank you so very much with all your help and helpfulness ( % 26.00) If anyone asks us we will be sure to definitely recommend this coverage on their vehicle ( % 25.00) Again, thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , Monthly rate lowered after to talking to Jeep salesman and their rates compared to your monthly withdrawal from my VISA ( % 0.00) Your salesperson was pleasant and explained to me that my coverage would still be covered at the Jeep location by your company and it still covered all the mechanical components that it did before ( % 73.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , So far, it has been a satisfactory experience from CarShield ( % 10.00) I purchased the warranty through the phone and the rep was very professional and has a good attitude ( % 41.50) Everything went smoothly ( % 40.00) I had filed one claim and it was taken care of ( % 0.00) Having an extended auto insurance is worth it ( % 30.00) I kept it after I had the transmission installed and I'm planning on keeping it until I get a new car ( % 13.64) CarShield is doing a great job and I'd recommend them ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , So far I have been more than pleased with my experience with Car Shield ( % 36.67) I was given all the information I needed to make a decision when I signed up for the Warranty Program ( % 0.00) I was treated with respect and I felt like the customer service people were genuinely interested in getting me the best protection for the best price ( % 75.00) Now that I am having a problem which might need repair, I again feel like the person I spoke to respects my concerns and is working with me to get the repair done and keep my car running safely ( % 50.00) So far, I am very impressed ( % 55.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , I've NEVER done business with this company, yet I have received mail from them, more than once, implying that I purchased coverage from them and warning me that I haven't called to activate my coverage! It also claims my warranty is expired, which is false, as I paid for the extended warranty when I bought my car! Additionally, the envelope claims it is "personal and confidential - open immediately" just to fool you into thinking it's actually important! This is deceptive and dishonest and even if I were looking for extended coverage on my car, I would never choose a company that resorts to shady business practices like this! ( % 0.18)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , Very helpful interact mat ( % 20.00) Won't know if was worth it ( % 30.00) Hopefully I'll never need to use the coverage ( % 0.00) I am thankful for having a helpful company to help cover me ( % 0.00) And hopefully I never need to call for something that I didn't plan to replace ( % 0.00) Anything that should not fail as we use it ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , New Car Coverage - Chris ** was awesome ( % 56.82) I was unsure what it was ( % 0.00) He explained everything to me and again to my husband so we knew what I was signing up for ( % 0.00) He deserves stars after having to deal with me ( % 0.00) He went the extra mile for me ( % 0.00) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , CarShield and their administrator, United Car Care went out of their way to deny my claim ( % 0.00) Initially, their salesman indicated that as long as there were no claims during the "Waiting Period", the vehicle was covered ( % -2.50) My claim was after the "Waiting Period" had passed ( % 0.00) They denied my claimed based on two issues ( % 0.00) It was a preexisting condition and an aftermarket oil filter was on the vehicle ( % 0.00) My response: They issued their policy on a year old vehicle that had , miles, shouldn't they expect issues due to previous wear and tear? I was also able to produce a receipt for an oil change and with previously mentioned filter by an ASE certified mechanic within miles of the breakdown ( % 2.83) This certified mechanic is part of an auto group which contains a Ford Dealership (the covered vehicle was a Ford) and according to the contract I was to maintain my vehicle according to the vehicle manufacturer ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , CarSheild has been great ( % 80.00) Great service on time with service ( % 80.00) I couldn't ask for better protection for my vehicle ( % 50.00) Been with them since ( % 0.00) They are wonderful ( % 100.00) Would recommend to all my friends ( % 0.00) Great company ( % 80.00) Great people staff ( % 80.00) Love my policy ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , Really good experience while enrolling with the service ( % 70.00) Got “new car coverage” on my BMW that has a rebuilt title ( % 13.64) Everything was noted and confirmed and now I have peace of mind for the next years ( % 20.00) I hope I don’t need to file a claim ever, but if it’s needed now I know that I’m on the safe side ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , The dealer dealt with CarShield for the air conditioning on my car and they took care of everything ( % 0.00) I had no difficulty getting involved with anything ( % 0.00) It took a little while for them to respond, but they did ( % -18.75) And the main thing was that I got my car fixed ( % 13.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , I received great customer service for extended warranty on my car ( % 80.00) During my phone call ( % 0.00) I was not on hold too long ( % -5.00) A representative helped me right away ( % 28.57) Asked me the necessary questions in what I wanted to do with my vehicle ( % 0.00) Answered all my questions as well to get a better understanding of all warranties that will be covered ( % 50.00) This is a great service to me ( % 80.00) Also greeted and thanked me for being in the military as well ( % -10.00) Job well job!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , It is very good ( % 91.00) The manager was very helpful with me ( % 20.00) He is very good ( % 91.00) Thank you Matt for your help ( % 0.00) I now understand that CarShield are a good company and will recommend them to all who need such coverage for their cars ( % 35.00) Thank you one more time for such services ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , I was very satisfied with the service ( % 65.00) I had no problems when I bought my car ( % 0.00) The dealership had no problems ( % 0.00) I am very satisfied with my policy and would tell anyone thinking of getting this policy to do it ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , I was driving the truck one day and it sounded funny ( % 25.00) It started shaking and I thought I hit something ( % 0.00) My truck only had , miles on it and the motor went out ( % 0.00) I didn’t think the motor was going out, so I had it towed to the dealership ( % 0.00) The dealership called me the next day and said the motor was gone ( % 0.00) I told them I’ll call CarShield and see if the case is on the warranty ( % 0.00) CarShield told me that they'll send somebody down to look at my vehicle which took a few days ( % -17.78) The guy that came out told me that they need to oil change dates ( % 0.00) I told them that I have my own shop and I change my own oil ( % 60.00) Then, I had to wait for somebody to come look at it, probably going to fix it, then wait for the dealership to tear the motor down to find what’s wrong with it inside ( % -32.78) They told me that one of the valves has lost compression and nobody knows why it happened ( % 0.00) I was then out of a car for a month before they decided to pick it ( % 0.00) I also had to borrow a car ( % 0.00) They told me that if they deny my claim I'm going to have to pay $ to tear it down, and I agreed ( % -15.56) The way they said it was like I did something to the motor to make it go out ( % 0.00) It's ridiculous ( % -33.33) But they ended up paying for it ( % 0.00) Then when the dealership told them what’s it going to cost them to put it back together, they decided they're now going to go get a crate motor, which they should have done in the first place ( % 12.50) That would've saved a whole of time and effort ( % 20.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , I appreciate a company that is courteous ( % 60.00) They worked with me, despite not grabbing my business in the end ( % 0.00) I would recommend anyone to actually query their services ( % 0.00) I was able to cancel down payment without hassle after switching to another company ( % 17.22) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , I sold my car and no longer need the service, but if I get another car, I will use CarShield and I will highly recommend this service to my friends and family ( % 16.00) It was nice to have this service because it gave me peace of mind to know I was covered if there were any issues with the car that would cost a ton of money to fix ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , We received a CarShield mailing indicating we had not activated our account and incorrectly stated the type/duration of our coverage ( % 0.00) The agent took the time to understand the concern, referenced the same document and then addressed the concern by removing us from a mailing list we should have been removed from several years ago ( % 0.00) Problems happen, it's what you do about them and this was handled very professionally ( % 13.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , I was pleased until I sat at my computer tonight and had received today an offer for a $ discount ( % 50.00) I was offered a $ discount ( % 0.00) ( % 0.00) ( % 0.00) but $ would have helped me out much better ( % 50.00) I will be calling in the morning to question my discount ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , CarShield was more affordable than the other auto warranty provider that the auto manufacturer had so we went with them ( % 18.75) And we just have the direct withdrawal in making the payments for the warranty ( % 10.00) We had a claim with them about a minor issue in our car and their process was very, very easy ( % 25.67) My husband went to the dealer and the dealer took care of the claim ( % 0.00) We hardly had to do anything ( % -29.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , My truck was getting old and the price of CarShield's warranty wasn't too bad at first, so I got one from them and they're taking the payment for that off my credit card ( % -11.67) In my first and only claim with them so far, my truck was down and I had to put it in the shop, and CarShield took care of business ( % 4.86) But my truck stayed in the shop a little bit longer than I thought it would stay there ( % -18.75) I'm working seven days a week and it's a good thing that I had another truck ( % 70.00) They got my truck fixed but I wish they could fix the customer’s vehicle a little bit faster and get it out before three or four weeks of staying in the shop ( % -4.38) Other than that, I've had a good experience with CarShield ( % 28.75) Their auto warranty is worth having and they do not cost me a bunch of money out of my pocket ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , While searching for a warranty for a used vehicle I recently purchased, I decided to call CarShield after hearing Coach Ditka on tv and Chad Benson on the radio ( % 0.00) Knowing celebrities are usually well compensated for endorsements I was very skeptical ( % -45.00) I'm glad I did call Carshield! The personnel are very friendly and treat you like family! They are never "put out" by any questions you may have and answer them fast! They will also work out a comfortable payment plan and for the coverage provided, the price is very reasonable! I would highly recommend Carshield to anyone needing a warranty! ( % 40.16)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , I had a great experience with CarShield ( % 80.00) I would recommend them to my family and friends ( % 0.00) I was skeptical at first even my friends thought that I had made a bad decision until CarShield step down and prove them wrong ( % -32.11) I get great pleasure out of rubbing in their faces that they was wrong ( % 15.00) Thanks CarSheild ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , This is a good program but for the price for those on a fixed income it is too pricey ( % 40.00) If the program could be of a lower price, I probably would give the program a better review for what it is worth ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , Nina ** was very courteous and helpful ( % 78.00) She deserves recognition for her help and knowledge of the services that the company provides ( % 0.00) She is a great asset to the company ( % 80.00) She placed me on hold but kept checking up with me and letting me know that it would just be a few more minutes ( % 15.00) Thanks again Nina for your help! ( % 25.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , I have successfully had a contract with this company for a previous vehicle ( % 29.17) Payment plan was manageable and provided me with my goal of being able to drive my car (where I put on an excessive amount of miles for commuting for work) and be assured if any breakdown came along they would take care of the cost of the major repair ( % 10.42) I did my part in making the payments as contracted and also kept the maintenance of my car up to good and recommended standard (nothing out of the ordinary) ( % 15.00) ( % 0.00) ( % 0.00) This was successful for the first car I had and they took care of replace a transmission and also alternator ( % 50.00) My second car I picked up another contract with this company and their customer service was even better the second time around and they helped fit into a manageable payment plan that I knew was worth it ( % 24.00) One breakdown did occur with my car and they took care of it promptly with the mechanic/service ( % 0.00) All very successful and top notch ( % 73.75) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , Sent letter marked "IMPORTANT" and "Personal and Confidential Open Immediately" with no return address, in an effort into tricking me into thinking it was an important communication to get me to open it ( % 15.00) Once I did, I realized it was spam/junk mail ( % 0.00) I'm not sure how they got my address, but they are not affiliated with my auto dealer and I never requested a service contract ( % -25.00) If they have shady marketing practices, I assume they also have shady service ( % -25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , Purchased an extended warranty online / for a vehicle with days to cancel ( % 0.00) Called and canceled on // with cancellation number ** ( % 0.00) Told a refund would be issued ( % 0.00) No refund has been issued ( % 0.00) Called back and was told to file a dispute with bank it would be faster ( % 0.00) That is not right and I would like for you to issue a refund back to my debit card as the dispute process will take days before I get my credit per the bank ( % -7.14) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , Went to get coffee at a drive through ( % 0.00) It was a rainy day (a Georgia monsoon kind of day) ( % 60.00) After grabbing my cup of Joe and about to ride off into the storm I notice my window wouldn't roll up ( % 0.00) I raced in the monsoon to the car shop to get my window fixed ( % 10.00) Car Shield advised me on what steps to take to make an efficient claim ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , I had no problems and my experience was very customer friendly and polite ( % 28.75) The representative also very polite and soft spoken ( % 15.00) They worked with me because of my budget situation ( % 0.00) I would recommend the company to family and friends ( % 0.00) I can't say enough about CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , Water Pump - Approved and repaired immediately ( % 0.00) I had a car load of perishables so promptness was imperative ( % 0.00) I really appreciate the quickness and price of contract ( % 20.00) Thank you for all your help getting this resolved ( % 0.00) Also the payment structure allowed me to have this service ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , Great plan but had another policy to cover repair cost from dealership ( % 80.00) Staff was friendly and very helpful to me and my son ( % 28.75) Would recommend them to family and friend in need of coverage ( % 0.00) Best plans around ( % 100.00) Keep up the great work and support to your customers ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , CarShield was suggested by the dealership that I bought the vehicle from ( % 0.00) Purchasing the warranty was easy, seamless, very friendly and fast, and it was all-around a good experience ( % 35.35) Making the payments, which I do online, was also easy ( % 43.33) And when I filed a claim, I thought it was going to be complicated, but it was the exact opposite ( % -8.33) It was super easy ( % 38.33) I just called them, told them what was going on, and they went ahead and took the claim ( % 0.00) Everything just took care of itself ( % 0.00) Having the extended auto insurance policy is good and in the long run, it's worth it, and it takes the headache out of having to worry about getting the car worked on ( % 31.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , I'm a "new customer" to Car Shield - which is why I didn't ( star it yet) - as I haven't had the opportunity to use the service yet ( % 13.64) I've been reading some of the comments / reviews on the Consumer Affairs web page, and most people are satisfied with this company ( % 50.00) It's a little irritating that you have to WAIT DAYS before you can use the service, (not saying that my car has issues - yet - as it doesn't), however, they should make it to where it's available immediately - not after days ( % -6.25) I received a good payment deal (both down payment & monthly payment for the next months - so they do work with you there budget wise), however the day wait is a bother unfortunately ( % 14.89) I take care of my vehicle - service it every months - but still, one never knows what could happen in the midst of that wait ( % 0.00) Car Shield - please consider CHANGING that rule of yours! Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , The extended warranty that I had when I purchased the vehicle had expired and it was in my best interest to continue having a warranty ( % 100.00) The specialist at CarShield explained the benefits when I purchased my warranty and making payments was no problem ( % 0.00) A few months ago, repairs were needed to the vehicle and I contacted them to inquire about having the repairs done ( % -20.00) My experience with them is excellent ( % 100.00) It's better than I expected and I’ve already recommended them to a number of people ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , The experience was simple and painless ( % 0.00) One minor complaint was when I originally called to use my warranty for a repair ( % 0.83) I got a recording stating their hours began at am but was not able to get someone to answer the phone until am ( % -25.00) After that every one I spoke with was very friendly, courteous and knowledgeable about the process ( % 54.37) The place where my car got repaired stated that Car Shield was a great warranty company to deal with ( % 80.00) I had expected that other items that needed to be replaced because of the failure of the covered item would be covered also but they were not ( % -18.06) In their defense, after rereading the what is covered section of the warranty it stated they would not be covered ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , Quick communication and resolution helped getting in and out of the shop ( % 33.33) Yep yep I will recommend Car Shield to friends and family ( % 0.00) Good company and will use them for my next vehicle ( % 35.00) Thanks for a hassle free car repair ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , Helpful, but just not able to afford the service ( % -25.00) Maybe in the future, and a better paying job ( % 25.00) Will tell others of this great and nice service ( % 70.00) I will be looking into this company again, with any car or truck, that may have in the future ( % 0.00) Thank you, for your time ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , Gentleman on the phone very considerate and informative ( % 20.00) We are very happy with this company and have had to use several times which saved us hundreds of dollars ( % 50.00) Always willing to help us when needed ( % 25.00) In Maine one time and needed the warranty ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , I called and scheduled an appointment with my local dealer to fix my sunroof that was stuck open ( % 0.00) When I arrived to get checked in, I handed them my extended warranty pamphlet, signed on the line and walked out ( % 0.00) They called and got approvals, and estimates and called me later that day with my options ( % 0.00) I never had to argue or disagree with anything they said ( % 0.00) It was clean and simple, and in my busy schedule, that's a HUGE benefit! ( % 24.17)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , I have a F Ford I bought in case I have any problem ( % 0.00) So far I am please with the people I have spoke to ( % 10.00) Look forward to a great relationship with all ( % 80.00) I will do my part to maintain the truck so I expect CarShield to do their part ( % 0.00) It is a private truck ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , This car ( Ford Fusion) belongs to my son, Jeff ( % 0.00) He has All Of the paperwork ( % 0.00) I'm so glad we didn't have to put out any money for this major repair ( % 28.13) This was such a good investment, that, I will recommend you to all of my friends ( % 35.00) Highly satisfied mom ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , When I first bought my Honda Accord, I had a warranty from the dealer and a warranty of my own ( % 42.50) However, when my AC broke down, I took it to them and they never helped me do any work on it ( % -15.56) It was supposed to be under warranty and I have warranty with some other company they gave me ( % -12.50) I was paying too much with them, but they never fixed the car ( % 7.50) They even charged me $ just to change one light bulb, but the light bulb was nothing but $ and some change ( % 40.00) I told them I wasn't going to keep my warranty with them and decided to go with CarShield for my Volkswagen Jetta ( % 0.00) The reps at CarShield were wonderful ( % 100.00) I had some noise with my AC one day and had their number ( % 0.00) I talked to one of the dealers close to where I live and the company took care of my service ( % 13.64) Everything was great ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , I was dropping coverage on my daughter's car and adding coverage to my car ( % 0.00) The customer service representative who handled my call was very professional and friendly ( % 25.25) He made the process of transferring the extended coverage contract quick, easy and painless ( % 38.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , DO NOT get this ( % 0.00) They do not pay ( % 0.00) You pay them all this money and when you need them they have loop holes so they do not have to pay for repairs ( % 0.00) They will tell you that you have to authorize for the machine shop to tear down your engine so they can find out what is wrong with the engine and that they will pay but when it comes down to it you have to pay for it when they determined that the engine is not covered ( % -27.04) So you out thousands of dollars for the tear down that you have to do and the payments you have to make every month ( % -15.56) By the time you pay for all that you could of just bought a engine for that price ( % 0.00) So be very careful ( % -13.00) They will lie to you and make it sound like such a great deal but in the end you are the one getting the short end and they get all the money ( % 30.00) They are a big rip off so be very careful ( % -6.50)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , Allison was very helpful in determining that an earlier phone call was in error ( % 10.00) All is well ( % 0.00) She reviewed my account and found that the coverage - the Diamond package - was in force and told me that the expiration date was -- ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , A month ago the ac died in my car ( % 0.00) Took car to my mechanic of yrs; it was the compressor ( % 0.00) He filed the claim with Carshield (Am ( % 0.00) Auto Ins ( % 0.00) ) and ordered new compressor for car ( % 13.64) We waited long time for Carshield to approve his repairing the car ( % -5.00) Three weeks ago Carshield said they would not pay for new compressor, that I had to have used one installed!!! Relayed this to my mechanic; he doubts if used one will last ( % 13.32) One month from filing claim, I am told used compressor was "ordered" but they could not tell me the exact arrival date ( % 25.00) I am livid ( % 0.00) No way this should have taken over a month before my car gets fixed; IT IS OVER DEGREES OUTDOORS, AND I AM SUPPOSED TO DRIVE WITH NO AC??? FOR A MONTH??? ( % 10.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , The representative I spoke with was very helpful ( % 20.00) What she didn't know she found out and was able to help ( % 50.00) Customer service is really important and CarShield customer's service has been pretty helpful with coverage of the things I need covered with my vehicle ( % 32.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , I called to get some information in the operation of my coverage and was dealt with in a fast, professional and friendly way, getting my questions answered and the related information supplied ( % 16.88) I was extremely happy with how I was treated ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , The first time I ever tried to make a claim on a simple AC condenser replacement, it was denied ( % 12.50) The rep on the inside clearly led the service writer to say what he wanted to hear so the claim would not be paid ( % 10.00) The service writer said it was the strangest claim call he had ever done with a warranty company ( % 0.00) I would run as fast as I can from this company ( % 20.00) I work in the insurance business, and if I were to lead a customer that way I would lose my license ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , Getting car safe for seasons and starting a business relationship with you ALL has brought me great honor and pleasure ( % 43.33) Thanks CarShield for the valuable business relationship and Coverage ( % 20.00) This car means a lot to me and family ( % 0.00) People undermine this asset ( % 0.00) For people you don't make those mistakes ( % 0.00) Go and get it ( % 0.00) Be the company we American$ need ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , Greatest gratitude for the excellent customer service I received from gentlemen ( % 100.00) Their professionalism and fairness when pricing my extended car warranty is sincerely appreciated ( % 20.00) I would recommend CarShield to my family and friends ( % 0.00) Thank you, thank you, thank you! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , I had comply with the contract and United Car Care of FL are giving me a hard time ( % -29.17) Not until I call Better Business and have a attorney looking forward to this matter ( % 50.00) They now approved the repair, will appreciate that no more of this disrespectful saying not accurate if they offer a product that I'm paying for ( % -22.50) So when I need it I expect positive results and if I never need it so God bless all of us ( % 22.73) That's all ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/7
Original review: July , Have only ordered service ( % 18.75) Did not like that what started out as an inquiry turned into a high-pressure sale ( % 0.00) Was given no opportunity to check with the BBB, Consumer Reports, or any other service to see if this company was legit or trustworthy ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/7
Original review: July , CarShield customer service was very helpful and we were highly pleased with the friendly and professional service ( % 31.00) Great price as well ( % 80.00) We now feel confident if any kind of problem should arise with our vehicle and peace of mind that it's covered ( % 55.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/7
Original review: July , Good warranty, low down payment, low monthly payments, helpful sales agents ( % 18.39) Will refer friends ( % 0.00) Very secure owning car now ( % 52.00) Can now take car to shop and not worry about the bill, and if it takes two or more days, will take care of rental car ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/7
Original review: July , Thanks CarShield you have been very helpful in fulfilling my car needs ( % 25.83) Never thought I would need this type of service so soon but CarShield have been very understanding and helpful ( % 20.00) I am a proud customer and CarShield I will be telling more people about the great service you provide ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/7
Original review: July , I have had my vehicle in the shop for days now waiting to have to air conditioner replaced ( % 37.50) Each time a call is made someone else answers and then less is covered ( % -16.67) The representatives have been rude and will say they will call you back, then don't ( % -15.00) They now are saying that they won't cover more than half the parts needed to fix my air conditioner let alone the fact that I have had to pay out for a rental since they won't call people back ( % 11.11) My vehicle has been in the shop since yesterday morning and won't be back today either ( % 0.00) What kind of company says they will cover things then doesn't ( % 60.00) time that parts have been sent then in told they won't cover the parts needed ( % 0.00) It went from me just paying the deductible to paying for the whole job to be done at the shop ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/7
Original review: July , My old car’s old and it no longer has a warranty so I got CarShield ( % 19.17) When they sold the policy, I disagreed about its details ( % 0.00) I’m a little bit upset because the main part of my car was not really covered ( % -4.03) When I had my engine messed up, they only covered a certain part of the engine ( % 10.71) I called and asked them why they only fixed a part of it ( % 5.00) That’s not fair, but I just wanna fix the part ( % -35.00) I ended up paying half of it and they paid the other part ( % -14.58) Right now, they need to change those ( % 28.57) I just wanna make it fair to every customer ( % 70.00) I wish I almost cancel my policy and my agreement ( % 0.00) But I wanna wait and see if it happens again then I would change it and go to another company ( % 0.00) It’s okay overall ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/7
Original review: July , I purchase Car Shield last month in June not knowing that I was covered by another extended warranty until spring and your staff did not give me any problems about cancellation ( % 18.75) I will think about your service at a later date ( % 0.00) Thank you so much ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/7
Original review: July , I have used CarShield's service twice on repairs for my vehicle, both times were easy ( % 40.42) I provided the mechanic with their phone number and in a few hours approvals were provided and repairs were completed ( % -20.00) I am currently in the process of purchasing an extension on my policy ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/7
Original review: July , Purchased extended warranty thru CarShield ( % 37.50) Paid approximately $ for warranty listed in my brother's name ( % -40.00) The car had an issue ( % 0.00) Went to a certified GMC dealer ( % 0.00) They verified that this was covered under the warranty ( % 0.00) The company that CarShield had placed the insurance with was Marathon ( % 0.00) After many failed attempts and the service dept ( % 0.00) being talked to rudely, we had to intervene ( % -30.00) CarShield stated that they no longer worked with this company they know they were not paying on justified claims ( % 40.00) However at no time did CarShield notify their customers of this issue ( % 0.00) So basically we bought a piece of paper worth nothing ( % 30.00) Marathon is being investigated by federal authorities ie; insurance commission for such acts ( % 0.00) CarShield stated they would "pro rate" a refund however they knew for some time about this issue and should refund their customers fully for they kept this information from the consumer ( % 0.00) I would NEVER purchase a warranty from them EVER!!! Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/7
Original review: July , Wheel Bearing replacement Cadillac SRX - Coverage was there when I needed it ( % 37.50) Easy transaction, they dealt directly with the service department and all I was responsible for was the $ deductible ( % 24.44) Took the car to the garage, gave the service department the insurance number to call and that was it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/7
Original review: July , I purchased the Gold plan in Oct ( % 37.50) , I just referred a friend Gllenn ** who will be calling ( % 0.00) I have never had to use my warranty, but I like the friendly people, and not having to wait when I call with a question ( % 37.50) What prompted me to purchase was a repair bill for a rebuilt Transmission over $ ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/7
Original review: July , David fixed me right up ( % 25.36) ( % 0.00) ( % 0.00) Glad to be a part of the family!! He verified coverage ( % 78.13) Made me feel at ease ( % 0.00) My JBL experience is covered ( % 0.00) ( % 0.00) ( % 0.00) yea!! CarShield worked directly with Freeman Toyota to fix my Bluetooth ( % 10.00) ( % 0.00) ( % 0.00) Hopefully the software upgrade will bring us back from old days ( % 5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/7
Original review: July , I thank you again ( % 37.50) ( % 0.00) ( % 0.00) Ronda was very helpful and knowable of your product ( % 20.00) I tell other about your coverage, and the "peace of mind", they could also enjoy and also have ( % 13.75) ( % 0.00) ( % 0.00) I have never had to use you but the peace of mind I have knowing "CARSHIELD" is there and I'm in good hands ( % 70.00) THANKS AGAIN YOU ALL ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/7
Original review: July , I wanted to know the parts needed for repairing my Jaguar were Jaguar OIM factory and if the labor hourly rate was fully covered ( % 37.50) Miss Jennifer was very courteous and knowledgeable ( % 78.00) She was helpful to answer all my questions and resolve my dilemma ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/7
Original review: July , Very professional helpful staff ( % 25.25) The plan that I have was explained to me very well where I, understood the plan ( % 20.00) And I, think I, was given a good plan by the rep ( % 70.00) He did a good job in selling me the plan that I have ( % 70.00) I will recommend CarShield to my friends and family and co-workers ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/7
Original review: July , Contract # ** ( % 37.50) I had several questions regarding areas of our contract for clarification ( % 0.00) The employee was very pleasant and professional ( % 52.67) Your company should be very proud to have employees who care about customers and give sufficient information that I was asking ( % 100.00) Thank you for your time ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/7
Original review: July , So far my experience with CarShield has been exceptional ( % 38.06) I haven't received any claims as of yet ( % 0.00) But I am anxious to see if they live up to the plan discussed ( % -5.68) I have tried to encourage some others to look into CarShield ( % 0.00) I know that they will be pleased ( % 50.00) As I am so far ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/7
Original review: July , I thought that it’s a good idea to always have a warranty as I'll never know what’s gonna happen with the vehicle ( % 53.75) CarShield sent me a letter in the mail and I decided to go with them ( % 0.00) The payment was affordable, and the claims process went smoothly when I filed a claim ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/7
Original review: July , The customer representative I spoke with (Steve) was very nice, well spoken and answered all questions I had about the product ( % 57.75) I was well pleased ( % 50.00) The coverage I purchased is much better that what I was offered at the dealership where I purchased my car, plus it covers it a lot longer ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , I was calling around to different places and found CarShield's number and they've been able to explain to me everything the way I could understand it ( % 29.17) They were nice and unlike the other provider who's getting upset at me because I couldn't understand what he was telling me ( % 23.75) CarShield's specialist also answered our questions and I was really pleased with what I was hearing so I decided to go with them ( % 50.00) It was difficult to make payments for the extended auto warranty but we got that figured out and have it taken out from our checking account to make it easier ( % -50.00) For now, my experience with them is excellent ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , Power Train Gold - no question everything is great, thanks you but one I'm trying to get a refund from when I rented a vehicle from Enterprises ( % 45.83) On this day -/ , a administrator contact me to see how I was doing ( % 0.00) Thanks you for checking on me ( % 20.00) I've love your service and I will continue to deal with you ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , The ignition would not turn off, so I took the car to the dealership, it was diagnosed as needing the gear shift replaced ( % 37.50) I gave the information to the salesman, he called CarShield, it was not called CarShield then, it was Vehicle Protection Center ( % -10.00) Vehicle Protection Center took care of immediately, with no problem ( % -10.00) I almost cancelled the account, but one of the salesman talked me into keeping it, I'm so glad that he did! ( % 62.50)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , I don't have CarShield but was greatly interested especially after seeing so many good reviews ( % 36.50) When I talked to one of your customer service associates he was rude and belittling ( % -30.00) He had no respect for what I said and advised if I didn't sign up now I would not be able to because my car has too high of a mileage and too old ( % 25.33) I found that extremely rude and will NOT sign up or refer any of my friends or family to this business ( % -30.00) Let me know when you have better customer service ( % 50.00) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , Jennifer help me clear up a misunderstanding about the payments that were give during the phone sales briefing ( % 23.75) I'm completely satisfied ( % 50.00) I haven't actually had to use the warranty yet but after Jennifer corrected the problem I'm sure there will be no problems if the time comes for a covered repair ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , The sales representative that I had spoken with was extremely professionally experienced quality helpful ( % 58.75) Taken all the time you need to explain all the details in terms of your car coverage to discuss all the alternatives to negotiations the cost of the policy ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , Did not receive an order number ( % 37.50) My experience was excellent ( % 100.00) The representative was able to assist me with my question ( % 50.00) She provided me with the necessary information I needed ( % 0.00) I can't remember her name but I would like to say that she was well-trained ( % 0.00) She has great customer service skills ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , I was happy the customer service representatives worked out a payment plan that I didn't have to struggle with ( % 58.75) They were thorough in explaining the coverage and if any problems arose I could call them with any questions or concerns ( % 0.00) I felt at ease after getting off the phone with the representatives ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , When the person was dealing with me, I had a pleasant experience with him ( % 55.42) He was very knowledgeable about his product ( % 20.00) He gave me a good rundown of the product and he work with me on the price ( % 70.00) And he took the time to explain to me the coverage ( % 0.00) And they found the best plan for me ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , The rep I spoke with was exceptional ( % 52.08) You have somebody that comes across as someone that genuinely cares and wants to help the people she is dealing with ( % 30.00) Whatever she is making as a representative for your company is probably not enough ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , My wife and I had a different person each time we discussed the contract ( % 18.75) They were great ( % 80.00) They answered all questions fully and completely ( % 10.00) The only delay was our slow research into the Q/A ( % -15.00) Well-trained crew ( % 0.00) I hope the actual product live up to our expectations ( % 6.82) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , So far so good with covering anything that is wrong with the car ( % 16.88) Service is good and the dealership can do the repairs that will be covered in the extended warranty ( % 70.00) If there is a problem, I know I can call to speak to someone about the warranty ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , I love the service I received from all the representatives ( % 43.75) They were helpful and very friendly ( % 48.75) They went above and beyond to get me the coverage I needed for my vehicle ( % 0.00) The price I received was reasonable and affordable ( % 20.00) I love the overall experience with the explanation of the coverage and it is worth every dime ( % 26.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , Signing up and then canceling was very easy - no pressure ( % 46.92) I liked that they were professional and made things easy for me ( % 37.78) Automatic withdrawals so I never had to worry about sending in or missing payments ( % -20.00) I think that anyone looking for an aftermarket extended warranty should look at this company because they are professional and I always got a human when I called the customer service line ( % 5.00) That is HUGE for me ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , I have always been able to call customer service and get helped by friendly staff ( % 41.67) I'm happy with my warranty at this time because I haven't had to utilize it but glad it's there just in case I need it for the future ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , I thought I would have to wait for at least a few months before the warranty went into effect ( % -4.17) But mine Warranty went into effect right away ( % 28.57) I'm glad that I change my mind and picked up the phone to call ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , We were very satisfied with the service they provided at Cadillac and extremely satisfied with our warranty policy from CarShield ( % 50.83) We would tell everyone about them and the fine service they provide there ( % 41.67) Customer service is very friendly and they really do help you ( % 34.38) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , Everyone I came in contact with was very Polite ( % 28.75) I think people should sign up for a contract to protect their car and their wallets and save money ( % 0.00) I have not experience not have a car to ride if something would happen to it and I can't afford to pay ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , My experience with CarShield has been great ( % 58.75) My car is getting older and I want to make sure so I depend on the auto warranty ( % 33.33) The representative explained everything very well and was very professional and friendly ( % 23.50) It was overall a positive experience ( % 11.36) The payment was affordable and budgeted into my expenses ( % 0.00) Everything was fine ( % 41.67) I filed a claim and they covered it ( % 0.00) Although initially, they questioned the amount of time that I had the insurance before I file a claim and they were putting up an argument and a big fight over covering the repair ( % 0.00) But I pointed out that I was meeting the expectations and it’s my end of the deal to comply with the contract requirements ( % 0.00) They also requested to take apart everything in the engine, so they could have someone come over to the shop and look at it, which was a bit unreasonable ( % 0.00) But the person from the company showed up to the shop, looked at the car and later on was able to read the computer printouts without taking the engine apart and accepted it so it was okay ( % 33.33) And they covered it so it was a happy ending ( % 80.00) I would totally recommend them and have recommended it to friends and they have gotten the insurance ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , I never thought I was going to use this warranty and came to fact that I had to ( % 37.50) You guys did great and quick, Justin ** at VW got in touch with you and the response was quick ( % 48.89) The inspector was there next day and the following day my car was back to normal!!! ( % 7.32)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , Was very surprised to have you call right back after we requested a quote ( % 19.77) You did everything to satisfy our questions ( % 0.00) Look forward to being with your company for the next years ( % 0.00) Thanks for all you did for us ( % 20.00) Will definitely recommend you to our friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , Great experience ( % 58.75) All details explained with clarity by James, and then Mr ( % 0.00) ** ( % 0.00) Looking forward to future interactions ( % 0.00) Contract pricing seems reasonable, as well as services provided ( % 20.00) Thus far I have a contract for Cadillac Deville; and plan to cover my Lincoln too ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , Check to see if my AC is covered on my Dodge Charger that is not cooling all the time ( % 37.50) The customer service agent was very kind and helpful ( % 78.00) Made me feel that I was an important customer and that mean a lot to me when I'm doing business with someone ( % 4.38) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , Cancellation of my membership due to car accident vehicle is totaled and I am no longer in need of the policy since I no longer have the vehicle ( % 12.50) My insurance company is working on the claim but it's not final ( % 0.00) Please send all correspondence to the address on file ( % 0.00) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , Customer Service was very helpful and tried to help me out with my problem ( % 28.75) If asked about CarShield by any one of my family members or any friends I will direct them to use CarShield ( % 10.00) I will also informed them on helpful that you try to help out with payments ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , Was hit with a medical emergency and was going to have problems with making future payments and the agent ran by me a couple of options to which I would be able to use ( % 21.88) He was very helpful, patient and understanding with my issue ( % 20.00) I really appreciate all the help and time he spend trying to help me out ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , Highly commendable & efficient customer service & experience ( % 26.75) For those who want peace of mind, I highly recommend this to everyone ( % 16.00) And security has no price especially when it comes to your loved ones & family ( % 35.00) We need to do what can to take care of each other and CarShield is one of those means to accomplish this ( % -12.50) Thanks to CarShield & all the best to your company ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , Left front door lock actuator failed ( % -4.17) The repair took place without problem ( % 0.00) The Service Adviser praised CarShield - saying that approval for the repair was one of the quickest he had ever experienced, payment also was made in a rapid timely manner ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , I have had nothing but outstanding service with this company ( % 43.75) When my transmission went out on my vehicle there wasn't any problem or hesitation from you all ( % 0.00) I will recommend this warranty to all my friends ( % 0.00) I thought that my warranty was done but after talking with someone from your office I am cover until , this is very important because since I have finish paying so I thought that my warranty had ran out ( % 52.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , My experience with the representatives of CarShield were friendly, polite, knowledgeable and very helpful with all of my questions and / or concerns ( % 31.67) Everything concerning my particular situation was handled promptly and with email confirmation of any transactions and discussions ( % 16.67) I would highly recommend CarShield to anyone looking for a quality product backed up by true professionals ( % 25.50) Thank you CarShield! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , I've been receiving notices from CarShield for several months now about renewing my car warranty ( % 18.75) I finally called them back last week and spoke with a representative who stated that she would ask me after she got my info if I wished to sign up ( % 0.00) She eventually proceeded to try to get me to tell her my credit card info without asking if I wanted to sign up ( % 0.00) I stopped her and said that I wanted to look at my budget, as the monthly rate is nearly $/month, plus a $ activation fee ( % 10.00) She said, "Let me see if we can get you a better rate," and put me on hold ( % 50.00) Then a man came on the phone, which was confusing since she hadn't said she was transferring me to someone else ( % -30.00) He proceeded to offer me lower rates ( % 0.00) (which consisted of lower monthly rates over a longer period of time) ( % 0.00) I told him that I had told the lady before that I wanted to check my budget and that I still needed to ( % 0.00) We had this same conversation more times before I hung up on him ( % 25.00) He kept trying to tell me all the reasons why I need a warranty, which I am aware of ( % 25.00) The point was that I did not know at that moment if I had the money to put into it, and that I wanted to make sure before I committed to something ( % 50.00) The bottom line is that I found him to be very pushy and rude by not listening to what I was saying ( % -5.00) I will not buy a product from a company who tries to push me into buying it right then ( % 9.29) It makes me feel like it's a scam or I'm being tricked ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , Response handled expeditiously on e-mail but haven't received money back to my account ( % 18.75) Representative said I should receive my money back to my account within - days ( % 0.00) I had to cancel because my doctor states that I should not be driving because of my heart disease ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , On June , at precisely : am I called CarShield's customer service line and spoke to a customer service representative named Jonathan ( % 38.75) This was one of the WORST customer service encounters I have ever experienced ( % -10.00) Needless to say I carefully document every conversation I have with any company that I pay money to for rendered services ( % -30.00) I am in the process of composing a long and meticulously detailed letter to CarShield and its executives ( % 17.50) What led up to this conversation was lie after lie coming from CarShield ( % 0.00) I'll be the first to admit that Jonathan got the brunt of my frustrations but instead of putting my mind at ease and actually making an effort to fix the problem, Jonathan yelled at me, interrupted me and explicitly said that "What the other representatives told you isn't my problem" ( % 4.17) I don't know what CarShield's filtering process is for recruitment but this particular representative should have NEVER been brought on board the CarShield team ( % 16.67) I have been in the service industry for years and though I've seen behavior like this before, I have NEVER witnessed any of my employees (and I've hired dozens) treating any of their customers like this ( % 0.00) After I hung up on Jonathan I called back and was finally put on the phone with a manager named Matt who was very cordial and who kindly cancelled my account and refunded it ( % 20.00) However before speaking to Matt I spoke to another rude representative named Madison who refused to put a manager on the phone ( % -30.00) Granted I was still very upset from the conversation I just had with Jonathan, but if you listen to the call you will hear that I did ask her times to speak with a manager and she absolutely refused to put one on the phone ( % 20.00) The call with Madison took place same date at : pm ( % 0.00) I then hung up on her and called back at : pm and spoke with a very nice representative named Mariah who immediately put Matt the manager on the phone ( % 39.00) I will still write my letter but just in case anyone from CarShield sees this feedback and wants to verify what I've said, the contract # was ** ( % 20.00) You have the date and times for each call as well ( % 0.00) If you listen to my correspondence with all people you will hear a sharp distinction between the very low standard of service I received from Jonathan and Madison and the very high standard of service I received from Matt and Mariah ( % 1.66) That is how you will know that people like Jonathan and Madison are not meant to be in customer service ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , I needed information regarding coverage concerning the air conditioner on the Dodge Caliber ( % 37.50) I also needed a copy of my contract ( % 0.00) The servicer was very prompt in emailing the document ( % 20.00) Nice! I hope this feedback is helpful ( % 75.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , I called to change my due date to fit better with when our SS checks came in ( % 28.75) Chris was able to take care of it within a few minutes and he was extremely helpful ( % 5.83) He then made sure that I didn't need anything else ( % 50.00) I am very pleased with CarShield ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , To be honest with you, prior to the sales rep who sold me the coverage, I had a very unpleasant interaction with the first person who answered the phone when I called a couple of weeks before this final sale ( % 6.33) He was very unprofessional ( % 20.00) I was the one who made the call, because of "Mike **" I am happy now ( % 80.00) I am glad I am with CarShield and hope to stay satisfied with the Plan ( % 50.00) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , I was very pleased with my overall customer service experience ( % 34.17) All is good! My representative was very helpful and genuinely concerned for my family's well being ( % 49.17) All questions were answered and the utmost professionalism was given during my phone call ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , I only talked to people here, twice when I signed up and I had an inquiry today ( % 18.75) The ladies were so pleasant and patient and helpful ( % 73.33) I didn't even have to spell my name, they seemed to know me! Good experience all around ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , I felt I made the right decision after speaking with my representative ( % 33.04) He was direct and answered all my questions ( % 10.00) My car is a great Envoy, and runs perfect, but with the age and mileage it could need repairs ( % 90.00) So I hope CarShield will be everything it promised on its protection ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , Awesome communication levels ( % 68.75) I love this insurance company ( % 50.00) I'm a happy camper ( % 80.00) I will never choose another insurance company ( % 0.00) Thank you CarShield ( % 0.00) If it wasn't for this company I wouldn't know what to do ( % 0.00) Thank a lot ( % 0.00) A mother of five kids would definitely recommend this insurance company ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , Your sales rep was amazing ( % 48.75) He knew more about the car than I did And stayed on the phone with me for hours Being real patient with me Until I got the money to pay for it ( % 35.00) He made me feel I can really trust this company And I'll happily do business with you ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , I have never been treated more poorly in my life until I called CarShield to activate my service contract ( % 15.83) The gentlemen who was helping me was rude and trying to guilt trip me into activating this service ( % -30.00) I was confused on why I had to purchase this plan when I was never told I would have to pay any money for this service ( % -40.00) He kept arguing with me when I was trying to talk and kept interrupting, he kept talking down to me and was trying to push me into something I wasn't sure about ( % 17.22) When I was talking he just hung up on me ( % 0.00) Is that good service? If that's how they tell their employees to treat customers then I don't want anything to do with this 'service' ( % 70.00) ( % 0.00)
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POSITIVE 🙂
2017/6
Original review: June , Wanted and needed the protection and peace of mind, but found out after purchasing the product that it didn't cover people who make a living doing the rideshare business ( % 37.50) Call to cancel and got prompt and professional service with my money back in three days ( % 5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , The call was simple, very informative and professional ( % 16.88) I am very satisfied with the coverage ( % 65.00) My vehicle is years old running great ( % 45.00) I mileage is and a little more but still covered ( % 15.63) The coverage she gave me was affordable, taking my budget into consideration and understanding ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , Thankful for great customer service ( % 58.75) The representative show great concern for meeting my needs, did not over talk me, waited until I asked questions and she responded according to the questions that was asked ( % 80.00) She made the best and affordable plan for me ( % 100.00) I am very restful ( % 20.00) ( % 0.00)
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POSITIVE 🙂
2017/6
Original review: June , Hard sell led me to report the mileage on our truck from memory ( % 4.17) When I later checks I discovered that I had significantly overstated the mileage ( % 18.75) It took numerous phone calls and nearly thirty days to get a corrected contract ( % 5.00) It's corrected now ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2017/6
Original review: June , Someone called me after I've had the car for a year and placed me with CarShield ( % 37.50) The lady we spoke with was very lovely ( % 65.00) However, I found out later after getting five hundred million calls from other people, that it wasn’t Subaru’s policy ( % -6.25) She said she was representing Subaru ( % 0.00) They all say that but I didn’t realize that because we have not lived in the United States for that long and purchased a new car ( % 4.32) However, I was very happy that I had the program when I had a problem ( % 100.00) I filed a claim with CarShield for the air conditioning ( % 0.00) My car had less than , miles on it and the compressor went out ( % -16.67) When I took it to Subaru, they said I’ve got the best company there is with CarShield because they know them and CarShield is very good about their claims and to their people ( % 95.50) We had an excellent experience and if I get another car, I wouldn’t feel bad about using them again because they are highly regarded by Subaru ( % 15.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , I needed an auto warranty and CarShield worked with me to make payments ( % 37.50) Also, filing a claim with them was an easy process ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , I've owned several vehicles and have never purchased an extended warranty outside of what the dealer offered ( % 12.50) CarShield was the first one ever and figured like most warranties it would be a waste of my money and I would never use it ( % 18.33) Well I was completely wrong ( % -50.00) I've had the extended warranty a little over half a year I believe and the air compressor on my car died ( % -17.71) I called customer service to find out what would be covered and how quickly I could have the work done ( % 33.33) Customer Service rep answered all my questions and what she said would happen did ( % 0.00) I took the vehicle to a certified mechanic, they called CarShield to have the work needed done approved and they did immediately over the phone ( % 0.00) Once I brought the vehicle back to have the work done, the mechanic's billing person raved about how quickly CarShield paid the bill and that was one of the best warranty companies they had ever dealt with ( % 44.44) As a single mom and someone that works Midnight shift a reliable car is very important ( % 22.43) Knowing that I have this extended warranty brings great peace of mind ( % 80.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , The customer service rep Hannah was the sweetest and most helpful person I have ever dealt with as far as customer service people go ( % 32.50) She helped me to keep my coverage when I was in a tight spot financially ( % -8.93) Kudos to her for sure ( % 50.00) ( % 0.00)
consumeraffairs
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2017/5
Original review: May , Since I lost my original Mastercard, I had to change the credit card that my automatic payment was being charged to ( % 37.50) I called to have this done (since there is no way to do this online) and it was done very quickly and efficiently ( % 43.33) Connie was very pleasant and quickly took care of my request ( % 64.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , I had two problems with my van ( % 37.50) If not used for awhile or after a few local trips the battery would not be able to start the van ( % 10.00) Took it to my dealer to find out why ( % 0.00) After many jump and inspections the problem was found ( % 50.00) The Alternator was not putting out enough current to recharge the battery ( % 0.00) The first time the dealer contacted CarShield the inspector rejected the request for replacement ( % 25.00) While this was in progress, the Water Pump started to leak ( % 0.00) CarShield was again contacted by the dealer ( % 0.00) This was taken care of quickly ( % 33.33) Back to the Alternator ( % 0.00) After another jump start (by CarShield) the Alternator was finally replaced ( % 0.00) No more jump starts required ( % -25.00) Ratings were combined (i e ( % 0.00) & ) for this survey ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , Good and friendly representative and answered all the questions I needed to know ( % 48.33) Took me through all the things the warranty covers ( % 0.00) Haven't had any work done to my Cadillac DTS yet, but I know they will take care of my car ( % 0.00) Thanks CarShield! ( % 25.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , My customer service representative was very helpful, very accurate and very quick about helping me ( % 38.21) Did a very good job ( % 91.00) Thank you ( % 0.00) She was also very nice and patient with me when I asked my questions and she spoke very clearly ( % 45.50) That was in itself appreciated ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , Great service ( % 58.75) A lot of my questions answered ( % 0.00) Got a senior discount rate which is great also ( % 80.00) Payment is reasonable also ( % 20.00) Car can be repaired with dealership or other facilities ( % -12.50) Also great looking forward to use plan coverage if I needed right away with no obstacles in the way ( % 37.02) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , Thanks for everything and for your kindness, and hope you have wonderful day and I'm happy for the warranty of my car and I'll try to recommend you guys ( % 59.38) In the future I'll get all my friends know about you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , Honorable people ( % 37.50) Good service ( % 70.00) Very helpful ( % 20.00) Money well spent on this warranty, a lot of nice things come by having this company's very affordable coverage, covered my vehicle from a to z ( % 23.33) I am just glad these sort of people are still around in business these days ( % 50.00) "Very good people ( % 91.00) Keep up the good work" ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , The customer service representative was very respectful and kind ( % 54.17) He was more than willing to find an agreeable resolution to avoid bank fees ( % 37.50) Together we chose to receive statements by mail to maintain control over my checking account debits ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , I am appreciative and humbled by the Customer Service Representative that I spoke to ( % 48.75) Because I am financially disadvantaged due to completing my Higher Educational goals and can no longer afford my extra security coverage for my Beetle ( % 7.50) My representative showed empathy and listened while I explained my dilemma ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , ** was very helpful and polite ( % 28.75) I called to find out when my last payment was and how many more miles were left on both the contracts for Dodge Magnum and the Chevrolet Monte Carlo SS ( % 25.00) I was very impressed with the Customer Services and Ms ( % 100.00) ** ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , When the first warranty for my Impala went out, I started getting all kinds of calls ( % 31.25) CarShield gave me the best deal and so I decided to get an extended auto warranty from them ( % 100.00) Their vehicle protection specialist told me what was covered and what may not be ( % 0.00) He explained everything ( % 0.00) One time, I had to file a claim with them because the car was showing different things on the instrument panel ( % 0.00) I called CarShield and they said take the car to the dealer and call them back ( % 0.00) I did so and the dealer said that there was a worn harness and all I had to pay was my deductible and CarShield would pay the rest ( % 0.00) They got right on it and repaired the vehicle ( % 28.57) I know I'm saving some time and money ( % 0.00) The policy is well worth it ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , I am still a little afraid that you will always find a way to not let me use my account ( % -13.75) I could not pay for my forty thousand mile inspection, and I do not drive my car more than ten miles a day ( % 25.00) It takes me a long time to use the mileage till the next oil change ( % -2.50) I hope to make my next inspection, but what happens if I don't? Do I lose all my money? ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , CarShield values customers' peace of mind ( % 37.50) I had a hard time trusting reliable coverage when I needed it most ( % 10.42) If you are like me this is the family you trust ( % 0.00) I'm so grateful and pleased to have secure coverage and a peace of mind never felt so great ( % 56.67) The service is so outstanding and remarkable that I would absolutely recommend to friend and family ( % 48.33) Thank you CarShield for the wonderful great peace of mind ( % 90.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , Crystal provided excellent customer service ( % 68.75) She was very helpful and informative ( % 20.00) CarShield is an exceptional service for owners with high mileage autos ( % 41.33) Would recommend this warranty to any of my family and friends for coverage of their high mileage vehicles ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , The representative was very helpful in my cancelling of my policy ( % 28.75) She gave me all of the info that I needed to get this taken care and assured me that my refund would be put back on my card when it was all said and done ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , I was in a bind and tried to get a quote for an extended warranty ( % 37.50) Every breath the representative took was followed by an attempt to get me to give them a credit card number ( % 0.00) "Can I get the digits on the front of your card ( % 0.00) " "If you were to get a policy what type of card would it be ( % 0.00) ( % 0.00) ( % 0.00) Visa, etc" ( % 0.00) The only information I gave them was my zip code, make and model and year ( % 0.00) I low balled the mileage ( % 0.00) I hung up on them because I didn't like what they were offering ( % 0.00) This was months ago and I still get calls from more than a dozen numbers from people who never tell you the business name and now tell me my supposed vehicle is now a instead of a (which I told them) ( % 50.00) CarShield is the first and only place I provided that information and it was direct over the telephone ( % 11.67) My theory is that they bumped my model year up to the minimum they could underwrite a policy for me (older cars wouldn't be covered or higher mileage) ( % 20.83) I can only assume by the massive attempts to get me to provide a payment card, that they would take my money and if I ever made a claim they would simply say I told them it was a and any third party mechanic claim would be denied ( % 0.00) They never let me explain that I want to be off their "list" and that I don't have the actual vehicle anymore and never had the "" to begin with ( % 0.00) I even called back one of their numbers and it had me press to be removed, but yet the calls remain ( % 0.00) DO NOT ever do business with CarShield ( % 0.00) What they are doing to me is harassment ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , The representatives are very helpful ( % 28.75) They answered all my question and concerns ( % 0.00) This was my first time making a claim and everyone I dealt with was very courteous and I really enjoy my experience with you ( % 47.67) Thank you very much for helping me and answering all my questions ( % 26.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , Awesome and friendly ( % 58.33) He was very helpful and knowledgeable ( % 20.00) I hope if I have to use this warranty in the future I will not have any problems ( % 0.00) I did research other warranty companies and saw you all had a good rating ( % 28.75) ( % 0.00) ( % 0.00) hopefully it will be true ( % 35.00) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , After getting my contract ( % 37.50) I had reviewed and at this time I knew that my situation with my job and Income is risky ( % 0.00) I chose to at this time not to continue the contract ( % 0.00) The people at CarShield, spoke very considerate of my circumstance ( % 20.00) I appreciate their courtesy and consideration of my situation ( % 0.00) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , I was very happy with the professionalism shown to me and how fast the Team handled any questions or concerns I had ( % 52.50) I would certainly recommend CarShield to my friends and family ( % 21.43) Customer Service was always helpful and always polite ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , Air Conditioner/Heater coverage: Connie was very helpful in answering my questions ( % 28.75) She gave me the phone numbers required for the dealership to check on my coverage ( % 0.00) Her advice was very helpful so I didn't have any work done before finding out what was covered or what wasn't covered before work was done ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , The cam adjusters on my Porsche Panamera were found to be defective at the bolts and broke, causing over $k in damages ( % 37.50) The adjuster from CarShield quickly denied my claim by saying repairs won't be covered because broken bolts are not a covered part and if it caused damage to a covered part then neither part is covered ( % -3.33) This implies that there are two separate parts at issue ( % 0.00) I told CarShield this was not two separate parts ( % 0.00) To back up this fact, the manager at the Porsche Service Department personally called CarShield and told them that they were wrong when they denied my claim by choosing to look at the cam adjuster and the cam adjuster bolts as two separate parts ( % -16.67) Porsche told them that the bolts and the cam adjuster in this particular application are in fact a single unit and is not two separate parts ( % 4.76) He explained that you can not claim an uncovered part caused damage to a covered part when they are both the same part ( % 0.00) He further explained to CarShield that the reason the bolts are not a separate part from the cam adjusters is because nobody can purchase cam adjusters bolts separate because it's part of the unit and that if something goes wrong with the bolts the entire unit must be replaced ( % -16.67) In essence, if one part cannot be repaired or replaced without the other and can only purchased as a single unit then it is a single part ( % -6.70) CarShield refuse to even consider or listen to me or Porsche or anything to support my claim and was simply determined to deny the claim and escape all financial responsibility by any means necessary ( % 0.00) CarShield didn't even want to help with or even share the cost ( % 0.00) CarShield even ignored their own policy rule on page T section E paragraph B that says bolts are not covered UNLESS it's part of a covered repair ( % 60.00) Regardless of and even if, they ignore that rule it don't change the fact that the cam adjuster bolts and the cam adjuster is a single covered part not two separate parts and should be covered ( % -7.14) They will use any excuse not to pay when repair is expensive ( % -27.50) Porsche eventually gave up and called me and recommended that I sue CarShield ( % 0.00) Likely reason is it's an expensive repair at $k compared to my contract policy @ only $k ( % -16.67) It seems like CarShield prefers to pay $k in legal fees than $k to honor the contract ( % 20.00) My advice is, CarShield is great for cheap repairs like your windshield wipers or horn stopped working ( % 60.00) Otherwise, think twice about CarShield unless you don't mind being tied up in court litigation ( % 0.00) I am absolutely disappointed in this purchase ( % -75.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , Great customer service & well-trained employees ( % 58.75) I will definitely be recommending this company to a friend ( % 0.00) I was able to get such a great deal for coverage on my Honda CR-V ( % 43.33) I saved a good amount of money and feel so much better about finances with your company at my side ( % 60.00) Thank you for all you do!!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , Smooth process and the Ford dealer had high praise for the insurance vendor, great to get something fixed and not cost a arm and leg ( % 36.70) There was no complaints from the dealer about the invoice they submitted and had a nice response ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , I called to cancel our coverage, even though I sure didn't want to ( % 43.75) It was because we were on such a tight budget we were not able to pay our premiums on time ( % -14.29) Trish however helped us in being able to extend payment date and be able to keep our coverage on Chrysler ( % 50.00) Again many thanks to Trish for her excellent service ( % 56.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , I wanted to cancel my subscriptions today so I called ( % 37.50) The first one was very professional and nice ( % 32.67) I've told her that I needed it cancelled but instead she gave me a competitor's quote telling me to take a look at our quote and tell us if it's okay after lecturing me about subscriptions and why it's different ( % 25.00) My second one was a pain ( % 0.00) I called because again, I WANT IT CANCELLED ( % 0.00) The fellow then proceeded to lecture me, in an annoyed tone I might add, about why others are different and proceeded to ask me about more info about my new policy (I got one from another company which is cheaper with the same coverage) ( % 4.73) I kept telling him that just want it cancelled ( % 0.00) He then proceeded to argue about not cancelling it (he was giving hints) and kept putting me in a spin cycle by telling me the same explanation over and over as and tried to bully me into staying ( % 0.00) I got frustrated and stopped him and asked that "I just want it cancelled ( % -70.00) Is it too much to ask?" The fellow then continued that "You'll be paying more with them on that policy even though it's cheap ( % 36.67) " Yada yada ( % 0.00) After it was all said and done, the fellow said his goodbyes in a rude tone and slammed the phone on me ( % -30.00) The guy's name was Dustin ( % 0.00) Yes he cancelled it, but to a point where I have to fight over it ( % 0.00) Bottomline ( % 0.00) I want my policy cancelled ( % 0.00) I don't need to be lectured and or bullied into staying ( % 0.00) It was highly rude and unprofessional ( % -30.00) Not just Dustin, but with my first phone call ( % 25.00) That's why we have customer service, if we need something done and if it can be done then it should be done ( % 0.00) No lectures, no bullying, just do what we requested and be done with it ( % 0.00) If you're on our shoes and you call us to have something done but instead do the other thing and bully you into staying, will you be happy about it? Read full review ( % 34.17)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , The initial contact person was good and Lue know his profession ( % 35.83) And the coverage meets my standards ( % 0.00) In addition, I have seen the CarShield commercial on my local station and they were quite educational and knowledgeable ( % 8.33) Please keep the public informed ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , Ryan was great! He answered my questions and provided the information needed ( % 68.75) The customer service was fantastic ( % 40.00) I wish every business was as pleasant of an experience as this one ( % 73.33) I will recommend CarShield to all of my friends and associates ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , I thought CarShield was good so I went with them ( % 53.75) I did my first claim last month ( % 12.50) When they found out what needed to be fixed on my car, they got the paperwork ( % 10.00) However, they only pay for some parts and they don't for some parts ( % 0.00) I didn’t approve of that because I thought all of them were covered on my warranty ( % 0.00) I didn’t like that at all ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , Easy and not too much pressure when canceling ( % 33.61) I truly thank you for having the tech about to speak with me to have a good conversation with ( % 70.00) John explain how everything works ( % 0.00) Appreciate all those things that you've done ( % 0.00) I have a massive truly thank y'all for everything ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , I always purchase an extended warranty even on a brand new car that I bought ( % 25.57) I was due for renewal on Subaru but I went to a third party, CarShield, because they gave me a better offer ( % 12.50) I had a good experience with the protection specialist that I spoke with that's why they sold me the policy ( % 70.00) They also explained the coverage ( % 0.00) The payment is an automatic charge on my credit card ( % 0.00) I didn't realize it was already paid in full ( % 35.00) I called CarShield two days ago and asked how come they were not charging my credit card anymore, and they told me that it's already paid ( % 0.00) We had to file a claim on a blown head gasket three or four weeks ago ( % 0.00) I gave Subaru CarShield's telephone number and they reached out to CarShield and arranged it between themselves ( % 0.00) Then they called me and said the head gasket was covered ( % 0.00) I would recommend CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , I had an older model car and CarShield was recommended by a friend of mine who has has it ( % 27.08) I called them about three times before I asked them to set it up ( % 0.00) And each time they were very informative and patient ( % 20.00) The amount of the policy that I was receiving was $, and that’s a price for a new car ( % 13.64) I wanted to make sure on what I was getting ( % 50.00) But they took their time setting it up ( % 0.00) I even cancelled it a couple times and called back to reinstate it ( % 0.00) They’ve been able to work with me ( % 50.00) When my engine went out while I was driving to work and it wasn’t until after my policy had gone into effect, I wasn’t sure if they were gonna handle it but they approved the plan and paid for it ( % 50.00) It took a while for the mechanic to fix my car so it was in the shop over a month ( % 0.00) I spent quite a bit of money on Uber, Lyfts, and co-workers, but CarShield covered the price of rebuilding the engine ( % -10.00) That part worked out fine ( % 41.67) I also had to reach out regarding a tow and they covered all of it ( % 0.00) When the tow truck driver came and got me off the side of the expressway, I asked how much do I have to pay and he told me I don’t have to pay anything ( % 20.00) I was also concerned about getting home after he dropped my car, and he was nice enough to give me a ride all the way home ( % 30.00) They even provided me with the tow truck company that I could use again if I needed it ( % 0.00) They weren’t very expensive and I would definitely recommend them ( % -32.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , My experience with CarShield has been one of the most outstanding service I've had in a long time when it comes to car warranties ( % 33.13) Because of my experience I have recommended three other people and two of the three have gotten services with CarShield as well ( % -12.50) CarShield does stand up behind the customers and does not allow the customers to be cheated at the dealerships ( % -40.00) It's nice to know that I can now go to the dealership and know that I will pay for something one time and one time only because the CarShield make sure that the dealership does the right thing ( % 34.64) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , The death of my mother/her car, I am now the owner ( % 37.50) If and when the time comes for me to submit a claim I am sure it would be taken care of with concern from your company and with much care as well ( % 35.00) Thank you again ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , My experience was my first and I must say the CarShield Associate was very professional and courteous ( % 33.88) I would recommend CarShield to anyone looking for coverage of a high value automobile ( % 16.00) CarShield was the first company that I called and the associate made sure I didn't go any further ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , CarShield has excellent customer service, once I was connected to a CSR I was able to clear up a small misspelling and retrieve my policy number ( % 34.50) Thank you again! I will suggest CarShield to all of my friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , Great customer, fast and very courteous service ( % 53.87) I would recommend Carshield to my friends ( % 0.00) Representative is very helpful and very convincing ( % 42.50) Customer service for me should be like yours, easy to understand and explains processes and coverage very clearly ( % 28.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , The rate I received was phenomenal, and your agent was extremely helpful in providing the extended warranty coverage I need for my vehicle (BMW Z) ( % 25.00) I will recommend your services, to all of my friends and family members, about ease of signing up with your company ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , Great company! I just encountered an unfortunate event causing me to cancel my policy ( % 29.17) If I do end up purchasing another vehicle in the future CarShield will be my number one choice going forward ( % 0.00) I appreciate everything the company has done for me during this process ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , As with the previous issue ( % 10.42) ( % 0.00) ( % 0.00) CarShield handled the issue with no problems! When Toyota Nicholasville called and mentioned the charges ( % 0.00) I gave them the toll-free number and my policy number ( % 0.00) ( % 0.00) ( % 0.00) it was just a matter of minutes until all was settled! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , I am happy knowing that I have protection when needed ( % 58.75) I have not had to use it yet, but feel at ease knowing it is there ( % 0.00) I was treated with respect when checking on cost warranty ( % 0.00) You were helpful in letting me make monthly payments ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , Service manager from dealership contacted CarShield and in a short time, my work order was okayed and repair had been started ( % 18.75) I was very pleased with the problem being handled by the service manager and one of your reps, and the repair was started almost immediately ( % 65.00) I picked up my car the following morning and was also pleased with the replacement of the radiator and coolant ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , Great customer service and very helpful! Explained everything in a well mannered way! She asked me if I needed anything else before we got off the phone! She reviewed my account to make sure she let me know everything that embedded to know! I appreciate it ( % 54.77) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , I talked with a lady named Jennifer ( % 37.50) She is so nice ( % 60.00) If you have any problems or issues she'll help you out ( % 0.00) Please ask for her ( % 0.00) Whenever you feel down or have someone to talk to ask for Jennifer ( % -15.56) She'll put a big smile on your face ( % 15.00) Jennifer I rate you / stars ( % 0.00) Best service ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , I'm a repeat customer because you are great to help ( % 58.75) Made my payments affordable ( % 0.00) I have peace of mind knowing you are protecting my car ( % 0.00) Representatives are courteous and helpful ( % 60.00) I would recommend to anyone who needs a warranty ( % 0.00) Thanks you ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , I received a phone call from the company carshield ( % 37.50) com ( % 0.00) I had saw their commercial on television and requested a quote online ( % 0.00) I was asked to verify my zip code, make and model and mileage on car ( % 0.00) I was also asked if the engine light was currently on ( % 20.00) The caller said he ask because obviously they do not want to insure a car that currently has issues ( % 0.00) The caller also stated because of this reason they ask you at the end of the call to make the payment immediately ( % 0.00) He told me what was covered ( year or , mile powertrain) ( % 0.00) He was very nice, polite and cordial ( % 78.00) He went on to explain that the powertrain was basically the engine, transmission, water pump and some other items he listed but I couldn't keep up ( % -12.50) He was going so fast ( % 20.00) He also explained you could use any dealership nationwide that's certified, there's a ( % 0.00) deductible, -hour roadside assistance and a free rental car ( % 40.00) The cost would be $ ( % 0.00) per year payable at once or the ability to make payments starting with a $ ( % 0.00) down payment ( % -15.56) He stated it would cost $ ( % 0.00) for the -year period ( % 0.00) Then he asked how would I like to pay ( % 0.00) At that point I said I did not feel comfortable paying for something set up on my visa card without having the particulars in writing ( % 40.00) He said I could go to www ( % 0.00) carshield ( % 0.00) com while we were on the phone and look up protection plans ( % 0.00) I stated that I would prefer to receive something in writing with my name on it and the details of the warranty and he absolutely exploded ( % 20.00) He began yelling and screaming at me ( % 0.00) He called me a liar ( % 0.00) He said I was trying to make up an excuse to get off of the phone ( % -5.00) He said I know hoid and we'll that if I pay with Visa there is fraud protection ( % 0.00) He went on to yell if they were fraudulent they wouldn't have the spokesperson they have and they wouldn't have spent millions on commercials all over the world ( % -10.00) He refuse to let me speak ( % 0.00) Each time I tried to say something he yelled right over me ( % 28.57) It was just crazy ( % -60.00) What would be the point of me lying ( % 0.00) If I weren't truly interested I wouldn't have attempted to get a copy of the policy in writing ( % 25.00) I would have simply hung up the phone ( % 0.00) His name is Jeremy ** ( % 0.00) I started to call in a complaint, but I realize if he felt that comfortable yelling and screaming at me then his company must condone such behavior ( % 3.33) After all he was introduced to me as a specialist when the call was transferred ( % 0.00) Do I think what they offer is great? I don't know ( % 80.00) It sounds good, but at the end of the day if a company employee yells and screams at you simply because you asked a question and because you wanted what they were telling you in writing before you pay your hard earned money then that's not a company I want to do business with ( % 13.61) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , The representative was very professional and answered all my questions ( % 25.25) The coverage exceeded my expectations ( % 0.00) The most important aspect was a deductible for years of coverage ( % 45.00) WOW ( % 10.00) I would recommend CarShield for their thoroughness and civility on processing my coverage ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , Between Doug and Janell, I found the right protection plan for my Honda Civic Hybrid ( % 33.04) I hope NOT to need services under the plan; but, as modern cars are LOADED with electronics and computers, and navigation systems combined with XM Radio, things are bound to happen ( % 20.00) I'm glad I'm covered with CarShield ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , I saw the commercial on TV and I really like Mike Ditka, so I filled out the online form ( % 24.38) I have other offers for a warranty on my vehicle, so I shop around compare the offers ( % 2.50) The sales person was very rude and stated that we already compared our service in the market area and we have the best product ( % 30.50) In your company's eyes that may be correct, but I just wanted to check the other offers and I told him that I would call back after I make the other calls and that was not good enough for him ( % -8.33) I know that they work on commission and that is why I didn't want to waste his time until I was sure ( % 15.00) I told him that I do these things my way, which researching the insurance companies behind the warranty because warranty companies go out of business all the time and the consumer is left stuck ( % -20.00) His attitude makes me feel like your company will have the same attitude, so I am very suspect about what kind of service I will receive, which is a bigger factor to me than the price because I have had aftermarket warranties in the past with great results and good service was provided to me and my mechanic ( % 29.29) I don't know what my decision will be, but it's not a great start ( % -40.00) I only filled this out because the reviews that I have read show positive results and good service, so I am very confused as to what kind of service I am getting for my dollars ( % 23.45) I just thought that I should let you know ( % 0.00) I did not order the product yet and I am unsure if I will ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , Great customer service ( % 58.75) Friendly and helpful information ( % 37.50) I heard about this on my radio station ( % 0.00) CarShield comes highly recommended ( % 16.00) The dealership wanted much more for less coverage ( % 16.67) This coverage gives me peace of mind especially when my wife is by herself ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , Great experience ( % 58.75) I would recommend this service to a friend and family ( % 0.00) Quick service, reliable and affordable ( % 33.33) Please encourage me to keep this coverage and remain a valuable customer ( % 0.00) I do not know why my policy did not come to me by mail but however, I do appreciate how you are helping me now ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , Alternator - Car was making a loud noise running ( % 23.75) Glad they worked fast ( % 35.00) All parties involved ( % 0.00) I have to say I was worried I would not get my car back that same day because they needed to verify everything ( % 0.00) Thank YOU ( % 0.00) Also read the book and I have a lot covered ( % 0.00) Grateful for that as well ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , I called in this afternoon to inquire about the service program ( % 37.50) I spoke to a very polite gentleman named Parker ( % 20.00) Parker was very professional ( % 13.00) However, when he tried to assist me further he put his manager on the phone who did not address who he was meaning his name ( % 0.00) He was very arrogant and unprofessional and for that I would NEVER do business with this company ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , Needed a big repair done on my wife's SUV ( % 18.75) It was completely covered and even helped us with some of the rental costs ( % 10.00) Customer service was great and did everything they say they would ( % 80.00) Would absolutely recommend to family and friends ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , Just felt the sales person was a little aggressive and felt pressure to change my carrier but did it anyway cause it is better but was conflicted about changing ( % 22.92) Was told I would get a refund from other carrier ( % -12.50) Will get a refund but it will be sent back to the credit card the payments were taken from ( % 0.00) Not happy with that because I am back to making payments again ( % -20.00) Told I would cash back so I do not know how I am going to handle this and that does aggravate me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , Ashley, was a great help and professional ( % 42.50) I asked about my coverage and wanted to pay in full ( % 35.00) She was very helpful ( % 20.00) She talked me through the coverage and accepted my pay off ( % 0.00) Thank Ashley continue to give us great service ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , Update of credit card info ( % 37.50) Stacy and Trish were very helpful in getting this done ( % 20.00) Stacy passed on my order number and transferred the call to Trish and I didn't have to wait at all ( % 0.00) Great response time ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , The process was timely ( % 37.50) The warranty service was great ( % 80.00) The only issue in the process was dealer inflicted ( % 0.00) The dealer had to call for authorization twice ( % 0.00) I don't think they took the time the first time to get the required information to CarShield ( % 25.00) We would recommend CarShield for extended warranty ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , Already have one contract with CarShield ( % 37.50) Haven't had a claim yet so can't comment on promise ( % 0.00) Depending on dealership offer we may be returning for a second contract ( % 0.00) Happy with customer service so far ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , I was irate due to my transposing the monthly payment with the down payment ( % 3.15) Jennifer in customer service was calm, kind and professional in aiding me to correct my line of thinking ( % 33.33) That may sound painful, but Jennifer made it a very pleasant experience ( % 21.78) Thank you, Jennifer ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , We are very happy to have the found the Car Repair Warranty ( % 68.75) We will not have to worry or be stressed out if our Lincoln MKX breaks down ( % -15.56) We just take it to the dealership and have the repairs done ( % 0.00) Nothing to worry about ( % 0.00) We are so very relieved to have been so fortunate to get our car warranty with Car Shield ( % 30.00) We are very thankful and blessed ( % 20.00) We would very highly recommend Car Shield Warranty to anyone and everyone ( % 20.80) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , The representative was outstanding ( % 43.75) He answered every one of my questions with all the information that I needed in a very courteous and professional way ( % 44.00) I would certainly recommend the use of CarShield to friends and family ( % 21.43) I was very satisfied with my inquiry experience ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , I’ve had auto warranty for quite some time ( % 37.50) I still got two years to go on it ( % 0.00) During a claim I called them and then I took the car to the garage and then they called to refer it ( % 0.00) Everything went fine and I would recommend ( % 41.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , I called in today to move a warranty into my name ( % 37.50) I was expecting a long, drawn-out ordeal - possibly one that would not be resolved with one phone call ( % -2.50) I was also expecting to pay $ ( % 0.00) Instead, I found out that since my Dad bought the warranty, I did not owe any money at all! The process took about minutes ( % 0.00) I could not believe it! I will definitely recommend CarShield to my friends ( % 0.00) When I got off the phone, I immediately called my Dad and told him that he had purchased a product from a stand-up company ( % 0.00) He was very pleased ( % 65.00) Thanks CarShield! ( % 25.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , I had purchased extended warranty on // ( % 37.50) I review my vehicle purchase documents and realized that I had already purchased an extended warranty ( % 0.00) I called customer service // to cancel the purchase ( % 0.00) The customer service person was professional and very helpful with the matter ( % 15.00) Thanks again! ( % 25.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , Very helpful, patient and polite ( % 28.75) No waiting time to speak with customer service ( % 0.00) The rep was very understanding ( % 20.00) They were able to resolve my issues in one friendly fast call ( % 35.83) I would recommend CarShield to my family and friends ( % 0.00) They are easy to work with ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , This lady was very kind and helpful ( % 57.75) Need more people like her ( % 50.00) I could understand her ( % 0.00) She was clear and helpful and explained all my questions and no doubt that if she couldn't answer she would find someone that could help me ( % 10.00) Made me feel like sending all my friends your way ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , Extended warranty for two vehicles ( % 37.50) Great customer service, answered every question I had ( % 80.00) Worked through several things ( % 0.00) Had to put on hold twice to call my wife so she knew details and talk to her about our plans ( % 0.00) I will let others I know, friends and family know to do the same with you ( % 0.00) It was a plus when I gave the radio code Mark Levin and received a savings ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , Talking with agent Janine was pleasurable, she got me a great plan and explained everything to a tee and got me a better deal than the dealership ( % 55.83) Hopefully I will never have to use it but if the coverage is anything like Janine I will be set ( % 0.00) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , I just sent you guys a long letter about the worker that helped me today ( % 16.25) He is great ( % 80.00) I wish I knew I had to put it here but the worker like that don't let go ( % 0.00) It's customers like me that needs workers like that ( % 0.00) I'm not good at understanding this stuff and he took the time for me to understand it and he had me in tears by the end of our call ( % -35.00) He got my payments from to a months and told me, "I will pay this month for you ( % 0.00) " I have never had anymore do something like that for me ( % 0.00) It meant the world to me ( % 0.00) If I could have hugged him I would have ( % 0.00) He is great at what he does ( % 80.00) Thank you to whoever reads this and make sure you let your employees know ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , Car was repair within hrs ( % 37.50) warranty ( % 0.00) Info was on file ( % 0.00) Problems completed without dealership haven't to notify me into vehicle was ready for pickup ( % 20.00) I was thrill to for the warranty company to finally pay for a repair because they had previously denied a couple of repairs ( % -8.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , I signed up with CarShield when my car's four years of protection has expired ( % 37.50) The car only has , miles so it was still qualified for people selling warranties ( % 0.00) At first, I checked if CarShield had a Better Business Bureau rating because it was something I never did before ( % 37.50) So, there was a risk ( % 0.00) But now, I see it was a good move ( % 70.00) I only have two choices at that time and about months later, I got plenty of calls from a whole bunch warranty companies ( % 6.67) CarShield was smart getting out immediately because when somebody gets a deal then everybody else was blocked out ( % 21.43) My dealer here in Baltimore is really good, very respected and trusted ( % 45.00) Any problem I had, I'll just take it there ( % 0.00) When they say something is wrong, it's wrong ( % -50.00) And when I had a defective fan last year and then the alternator this year, the dealer filed the claims for me ( % 0.00) I gave them the information and the number to call ( % 0.00) I also gave them a copy of my contract and they handled it ( % 0.00) Although it took many attempts to get through throughout the day ( % 50.00) And then, finally, somebody answered the phone ( % 0.00) After it got fixed, my car has been running fine ( % 25.83) So if I know somebody else who has a three or four-year old car with a warranty nearing its end, I would recommend CarShield ( % 10.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , Paid out of pocket $ and ready to discontinue my contract when CarShield gave me good reason to keep my contract ( % 42.50) ( % 0.00) ( % 0.00) lower monthly payment ( % 0.00) Thank you for letting me change my mind to think of future repairs ( % 0.00) So I will recommend this to my friends and family ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , Everyone has been great so far with purchasing a warranty and questions I had etc ( % 42.50) They were friendly and answered all my questions ( % 37.50) Although I did not have a claim, if their customer service is the same at that time then this is a really good company to deal with ( % 35.00) We Shall see! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , Very pleased with coverage obtained ( % 51.25) It has truly given me peace of mind because I truly intend to keep and maintain my Honda Accord over the next five to ten years ( % 0.00) I am looking forward to doing business with CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , Easy experience - When I called in, I didn't realize it would be someone quickly attempting to close a deal with me ( % 38.06) For instance, briefly explaining the warranty/price and then, 'How do you want to pay?' But, it is what it is ( % 0.00) The proof in the pudding will come if/when I need to file a claim ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , All of the representatives I worked with were very pleasant ( % 66.42) Transactions were simple and efficient ( % 0.00) They paid about / of the bill to replace my water pump and tensioner ( % 0.00) Would have liked for them to have covered more, but any little bit helps! ( % 28.85)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , During my initial contact the service representatives were both knowledgeable and friendly ( % 25.00) They took my financial expectations into account and were able to provide me with a protection package that was both affordable and comprehensive ( % 25.00) All subsequent contact has also been on par with that initial phone call ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , I am April **, I've been a customer with CarShield for just a few months now and honestly I have enjoyed doing business with all of the representatives ( % 31.87) No matter what type of questions I have there's always a professional at CarShield to get my questions answered and concerns reassured ( % 10.00) Thank you CarShield! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , We made the call for roadside service ( % 37.50) They answered our call promptly ( % 0.00) Gave us a reference number and instructions on what we needed to do ( % 0.00) All went well ( % 0.00) The company returned our call with the information we needed to know ( % 0.00) The truck was towed ( % 0.00) The company was paid ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , Received a call from CarShield ( % 37.50) I wanted to know my options ( % 0.00) I can think about it and see if I want to become a customer ( % 0.00) The pushy salesman wouldn't take no for an answer so now they lost me as a customer ( % 0.00) Do yourself a favor ( % 0.00) Let people decide when to sign up on their own time ( % 60.00) Don't push them ( % 0.00) ( % 0.00) ( % 0.00) Dumb ( % -37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , I called to cancel my order and the customer service was very helpful ( % 28.75) She wanted to know if there was anything she could do to change my mind and made several suggestions ( % 0.00) When I told her that I hadn't changed my mind she took care of the cancellation immediately ( % 0.00) She was very helpful ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , I'm a new customer to CarShield and have not had a reason to use your service as of yet, but I can say when I was setting up my service contract the person who explained it to me seemed very knowledgeable and was very helpful in answering my questions, I look forward to having a happy driving experience with CarShield behind me ( % 21.86) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , Great experience with customer service when they help me with my payment plan ( % 58.75) I have not had to use my plan yet but love the customer service ( % 50.00) Customer service is key in life ( % 0.00) Without great service they would CarShield would not have me as a loyal customer ( % 56.67) I will continue to use the service long as I continue to keep receiving the great service that I have received so far ( % 28.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , Cancelling due to reduction in income - You are the best ( % 41.67) I will be back for sure ( % 25.00) Your representatives are so polite and informative ( % 0.00) You provide the best service and I appreciate you ( % 100.00) I will be back when I have increase in my income ( % 0.00) Thank you for offering to work with me on my situation ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , Lost original packet ( % 37.50) Needed another packet to keep in glove compartment in case it is ever needed ( % 0.00) Customer service agent was very helpful to me ( % 20.00) I would like to recommend this company to anyone that needed the kind of extended warranty on their vehicle ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , Pleased with value and non high-pressure sales pitch from reps ( % 43.75) Were knowledgeable and courteous ( % 60.00) Did speak to another business prior that was unfavorable --- when I said I wanted to speak to my dealership, I was cut off very quickly ( % 21.67) They also helped me to find a payment date that worked for me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , I've been with CarShield for a year and three months now and my experience with them has been good ( % 53.75) However, I wasn't sure if they'd get us a rental or not, or if they would pay for it ( % 50.00) Their rep was very courteous and nice ( % 69.00) He explained everything to me, but I've never gotten the paperwork for it and nobody would give what's the coverage on it ( % 0.00) One time, I called their customer service and they told me to go to a dealer ( % 0.00) So, I took the car to the dealer and when I got to there, we called them again ( % 0.00) But they said to call them on the landline so they can make sure, because they don't want fraud, and that was cool ( % 42.50) They took care of my claim, paid the bill and their service was good ( % 70.00) Overall, CarShield has been very valuable and my experience with them was outstanding ( % 23.33) I like CarShield and I recommend it to people ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , I was very happy that customer service worked hard to find a plan that would work for me ( % 36.11) They explain just how plan works and if I was to have any future problem making payment just let them know in advance ( % 0.00) They will be able to work with me ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , I know I needed an auto warranty and since I liked what CarShield had to offer, I decided to sign up with them ( % 48.75) When I called, the lady rep that I talked to wouldn't take no for an answer ( % 0.00) She kept me on the phone until we did it but she was really nice ( % 60.00) If you bought a car, the transmission, motor and anything could go wrong ( % -50.00) I'm glad there's nothing wrong with mine now because they got that taken care of when I recently filed a claim for my oil pump and timing chain tensioner ( % 0.00) The mechanic did a good job ( % 70.00) They told me they had Channellock which is a tool known for this situation and everything worked out right ( % 28.57) Then, the mechanic called me and told me my car was ready ( % 20.00) They get the job done ( % 0.00) As for CarShield, they know what they're doing ( % 0.00) I like that they get you with the dealership and a licensed mechanic and they got the right equipment to check your vehicle with and it could tell you what's wrong with it ( % -10.71) Even if I have no repair, I'm still satisfied because I know if I do have some repairs, they will be taken care of ( % 50.00) This is why I've already recommended them to a couple of people who were asking me about it ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , Answers phone quickly and is very knowledgeable and caring ( % 30.28) Hoping to extend coverage to other cars in the family ( % -12.50) Comprehensive coverage for older cars that are worth insuring for additional time and mileage ( % 23.33) Cost of repairs today are gruesome and can make or break fixing a car that is still worth fixing ( % -35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , Great people to work with, would not prefer another company ( % 58.75) Would refer this company to my friends and family ( % 0.00) They work with you to give you the best price in town ( % 100.00) They also provide good car warranty coverage at a reasonable cost ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , Called about coverages for one vehicle and after speaking with Troy ** and his supervisor and going over everything I decided to cover additional vehicles ( % 37.50) Amount for coverages was very reasonable ( % 26.00) Now waiting to see if all promises come true ( % 35.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , It was a helpful and pleasant experience ( % 55.42) I was offered an economical plan that was easy to understand ( % 36.67) The agent I spoke with was knowledgeable and courteous ( % 60.00) I wasn't planning on buying a new service contract but frankly I was given an offer I couldn't refuse ( % 13.64) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , The two Gentlemen that I spoke to on the phone were very kind and helpful and gave me a Great deal for my car coverage ( % 65.17) I will surely recommend CarShield to anyone who does not have car coverage ( % 50.00) You never know when you will need it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , Very good, the person I talk to seem very professional ( % 47.17) And very polite and answer all my question very well ( % 20.00) And explain the policy in very good detail ( % 91.00) And so far everything he said he would he has done ( % 10.00) To me that means a lot to me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , Best experience I have had with a car agency ( % 68.75) With my business management and marketing degree I was highly impressed by how this company trains their employees ( % 100.00) My only concern was the letter; it needs a logo to represent the solid company ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , Very helpful with my questions and in my opinion a good deal ( % 42.50) This is my second time to purchase a policy and provides peace of mind ( % 0.00) I would recommend more payments in your plans for easier paying ( % 50.00) Going from say to say months is a lot easier and since the policy is five years, or so seems to be sensible to me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , I decided to look into getting an auto warranty because my other one ran out ( % 12.50) CarShield sent me a letter and the time has come so I called them up, got a new warranty ( % 13.64) They take my payments right out of my checking account every month ( % 28.57) Submitting a claim with CarShield was pretty easy ( % 34.17) The auto dealer did it ( % 0.00) I gave them the book, they looked it up and called CarShield up ( % 0.00) They said it was covered and that was it ( % 0.00) All in all, I have no problems with them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , I'm pleased ( % 43.75) Great value and customer service comes first and foremost ( % 52.50) I need to have my car serviced and some repairs done especially my brakes and brakes light and I have no doubt that CarShield will help me get it All taken care of ( % 20.00) One question though, do you cover front and rear alignments? ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , CarShield is the best!!! The customer service people are very nice and are willing to hear and explain any questions you might have ( % 60.12) And they don't push anything on you that you don't need ( % 0.00) ( % 0.00) ( % 0.00) Awesome! Special thanks to Mike who made everything fast and easy ( % 43.81) ( % 0.00) ( % 0.00) Thank you CarShield! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , Had an issue with the passenger door mechanism ( % 37.50) Took the car to my mechanic ( % 0.00) He contacted the insurance and everything was taken care of with no hassle ( % 0.00) ( % 0.00) ( % 0.00) This was the first time I needed to use the insurance and my experience was very favorable ( % 22.50) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , It was a great experience ( % 58.75) If I ever need it again I hope it goes as nice ( % 60.00) The customer rep that called me was very nice ( % 78.00) It was great that the insurance company was honorable to the mechanic that did the work ( % 80.00) I only had to pay my deductible of and the cost of the tow since my mechanic out in South Hampton ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , My wife and I are retired and needed the warranty ( % 37.50) Carshield's warranty is reasonable and we can afford it ( % 20.00) When I needed them, they took care of me and were right on top of things ( % 39.29) I used them before and they had to tow my Kia to where I needed to get it fixed ( % 10.00) I'm having my car checked out right now and see if they would cover what's going on with it ( % 28.57) The auto people submit the claim for me and they really like CarShield ( % 20.00) They said CarShield is very helpful and pleasant with them ( % 46.67) They check the car out, call CarShield, and then they let the auto people know if I'm covered or not ( % 0.00) I will recommend CarShield to anybody who needs to get some warranty on their car ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , Saw this added insurance on the television, I called and spoke with a very helpful gentleman by the name of Cory then Curt ( % 28.75) They both explained how the insurance works and went over the cost with me ( % 0.00) I decided to go ahead and get this added protection for my truck, hope I will not have to use it but it gives me a peace of mind knowing I'm covered ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , I called to cancel policy, well, the people were, or seemed to be, most concerned with the fact that I was insured through an inferior company ( % 43.75) They are trying to be more competitive, and I will stick with them for now ( % 50.00) Time will tell if I have made the correct choice ( % 0.00) The ratings list below is based only on the experience that I had today, I have not had an opportunity to make a claim yet ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , Got a letter in the mail that looked just like yours saying that I wasn't covered after I'd been paying for premiums for months ( % 37.50) Jordyn answered all my questions and eased my mind ( % 0.00) I also used your services on another car ( % 0.00) Very easy and efficient ( % 56.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , The representative was very pleasant and helpful ( % 66.42) I am very satisfied ( % 65.00) We will recommend your insurance company to all our friends ( % 0.00) The cost and monthly payments are much more reasonable than another company for the same coverage ( % 23.33) The deductible is much less ( % -16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , I'm so happy to have you with me ( % 58.75) It makes me feel so good knowing you're taking care of my car ( % 70.00) I know I have help on the road and anything that wrong ( % -50.00) I love the way the people are so nice and helping to any questions I had ( % 55.00) They were there to answer all of my needs ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , I like the product and want to encourage my clients to purchase a warranty for the cars that I sell to them ( % 37.50) I think that it offers a great value with their purchase ( % 45.00) I would like any available materials that you may for me to give them ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , Even though our truck had a lot of miles on it, it was still relatively new and I thought we needed an extended warranty to it ( % 25.57) CarShield was the first company to talk to us ( % 25.00) The service provider and I both filed the claim because I’ve never done it and he knew what he was doing ( % 0.00) There were a small conversation and a few short phone calls that we had ( % -15.00) It was all in order and it went and the part of the car got replaced ( % 0.00) It’s very valuable having the auto policy ( % 20.00) We paid $ and if I had swapped it off the street with nothing, it would’ve cost me $ ( % 0.00) CarShield did what they said they would do and it all worked out ( % 0.00) It’s been great and I’d recommend it ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/3
Resolution response: March , Thank you very much ( % 26.00) Original review: Jan ( % 37.50) , My family was getting ready to move from GA to CA and our VW CCs fuel pump went out ( % 20.00) Our claim was paid in one business day and we were ready to go ( % 20.00) The next month her water and coolant system had a leak in it ( % 0.00) This claim was paid in a reasonable amount of time ( % 20.00) I am very happy with the service that I received from CarShield ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/3
Original review: March , My conversation was completely taken care of on the phone! Very professional & polite! Jessie did a fantastic job answering all the questions I ask! I appreciate being able to talk to a real person, plus handling everything I wanted! ( % 31.87)
consumeraffairs
POSITIVE 🙂
2017/3
Original review: March , I don't have much to say cause I just signed up a couple of days ago ( % 28.75) I had to call customer service to check my email and everything was corrected right away, so far I'm satisfied with professional service ( % 24.64) I will spread the experience with family and friends about CarShield ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/3
Original review: March , Today, I received a letter in the mail from CarShield ( % 37.50) So, I looked on the internet to see if they were legit and I put in for a quote ( % 0.00) They gave me one quote, it wasn't feasible for me ( % 0.00) So, the first rep got assistance, and he came up with a better plan ( % 37.50) EXCELLENT SERVICE ( % 100.00) ( % 0.00) ( % 0.00) HIGHLY RECOMMENDED!!! ( % 31.25)
consumeraffairs
POSITIVE 🙂
2017/3
Original review: March , People were very helpful ( % 28.75) They got me a good plan for a good price and got the down payment and monthly payments where I could afford them ( % 41.48) They were easy to talk to and answered any questions I had ( % 43.33) They explained everything where I could understand it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/3
Original review: March , I called to get another copy of my warranty ( % 37.50) Called the number I have on my bank statement and was then given a number to call my agent ( % 0.00) Both ladies were extremely friendly and very helpful ( % 28.75) All Customer Service should take notes from your company ( % 0.00) Fortunately I haven't had to use the service, but it's great to know that I will be covered ( % 60.00) It's very reassuring ( % 20.00) Thank you! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/3
Original review: March , My experience with CarShield concerning the issue I inquired about was handled in a very professional manner and the representative went above and beyond making sure that my concerns were addressed which satisfied me at the end of our conversation ( % 30.10) Excellent job ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/3
Original review: March , The air conditioner unit quit cooling ( % 37.50) He replaced the sensor and added coolant ( % 0.00) Thankfully this seems to be correcting the problem ( % 0.00) Was very pleased with the ease of use and compliance of coverage ( % 65.00) Mechanic said the coverage was even better than the original truck policy ( % 43.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/3
Original review: March , I was trying to get an auto warranty 'cause after so many years, I wanted something to keep my vehicle up ( % 43.75) I saw CarShield's commercial on TV and the warranty seemed good ( % 35.00) However, I didn't know about the price until I called them ( % 0.00) Their rep was good and he went all way with everything such as the procedure with it ( % 35.00) He told me about the plan and worked one out for me as well as got the payment down low so I could afford to get it ( % -7.78) When I filed a claim, I used my own mechanic ( % 60.00) He called and talked to CarShield over the phone and they settled everything ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/3
Original review: March , Received a letter stating that my warranty was expired ( % 37.50) I called to get some information and to get an understanding of the letter ( % 0.00) The gentleman went on to give me information about the warranty ( % 0.00) Asked for my information and cc ( % 0.00) I thought my current warranty was expired but it's not ( % 0.00) I expressed that it was a lot of money and I wasn't sure ( % 50.00) He went on to say that I could do that down payment and he will send me the contract so I can have time to think about it ( % -15.56) I called back the next day wishing to cancel the contract and get the full refund ( % 11.67) But when I did, they hit me with more information and lowered the payments ( % 50.00) After I explained that I am unable to pay any of those, they told me that I had to wait to receive the contract and call back to cancel and receive my refund ( % -25.00) I understand it's a business and the company is trying to make sales but when I say I can't afford it, "I CAN'T afford it!" If I am unable to cancel and receive my refund, I will be taking further actions because that's just unacceptable ( % -25.00) Pushing people, using scare tactics to make money ( % 0.00) Especially after I said many times that I can't afford it ( % 25.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/3
Original review: March , The customer service department are very helpful and understanding ( % 28.75) Very pleased with the quality of care they give in meeting the customers needs ( % 65.00) I would recommend CarShield to others ( % 0.00) I appreciate the time they took to work with me on monthly payments and to ease any doubts I had about the company being a scam ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/3
Resolution response: March , Shelby at CarShield contacted me and issued a full refund ( % 35.00) The informed me, "we at CarShield have little to no control over the claims process or the administrators' decision regarding what is or is not "pre-existing" ( % -18.75) CarShield does care about customer service and they proved it by stepping up ( % 0.00) Thank you Shelby for doing the right thing and taking care of my concerns ( % 28.57) Original review: March , I purchased CarShield Insurance through Omnisure Group, LLC so my KIA Sorento would have coverage ( % 37.50) I was told by the sales person I couldn't make a claim until after a day grace period ( % 0.00) Understandable ( % 0.00) However, AFTER days, actually around days my check engine light came on throwing a P code which is the Camshaft Position Sensor and Camshaft solenoid circuit ( % 20.00) There were some other issues I had checked by the mechanic but this was the main one ( % 2.08) After the mechanic did a check and contacted the insurance company, they were told everything they found was "Pre-Existing" and wouldn't cover anything ( % 0.00) I promptly cancelled the insurance with an agent and they informed me I would get a full refund ( % 35.00) I received the downpayment of $ ( % 0.00) after a couple weeks ( % 0.00) Then, I received a check for $ ( % 0.00) ( % 0.00) I contacted CarShield and asked about this ( % 0.00) They informed me the payment was pro-rated after days from starting the policy ( % 0.00) This is how I see this convenient loophole for CarShield: After purchasing the policy, there is a day grace period where you cannot use the insurance ( % 0.00) After days, your payments are pro-rated ( % 0.00) A customer will not find out how the coverage will be evaluated until after the day grace period ( % 0.00) So, this means everyone will have a pro-rated refund because they won't know how bad the insurance coverage really is ( % -25.00) Be aware! READ THEIR CONTRACT about your coverage and make damn sure you understand based on what you read, NOT what their salesman promises you ( % 40.63) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/3
Original review: March , Called and spoke to Gus ( % 37.50) Explained I wanted an idea about cost of their policies for our Dodge Caravan ( % 0.00) I said I would have to discuss with my husband before decision made ( % 0.00) He gave me a quote ( % 0.00) I said I wasn't sure we could afford and he asked me to hold ( % 50.00) Chase came on the line and as we bought it new there was a slight adjustment ( % -1.52) He asked for credit card or debit ( % 0.00) I again explained I couldn't without talking to my husband ( % 0.00) He said he'd hold for me to call him ( % 0.00) I said I couldn't contact him at work and I had been honest up front that I couldn't do right now ( % 44.29) Then he said could I tell him when my car would break down and I said it was in my drive ( % -15.56) He kept on asking things like that or giving me statistics and I said not now many times ( % 50.00) He got angry for my interrupting him ( % -50.00) I didn't feel it was getting anywhere and at this point wasting both our time (didn't say that to him) ( % 0.00) I said, "Ok talk" ( % 50.00) He said I was being rude, goodbye and hung up ( % -30.00) Commercials are playing here several times a day and I thought it might be a good idea ( % 35.00) Even when I said I was sure his wife wouldn't make a $ commitment without talking to him he corrected me and said "No it was $" and started telling me about the cost of mechanics ( % 50.00) Ignored the question and started in again ( % 0.00) Gus explained all that was covered clearly and now I had a price ( % 10.00) That's all I wanted ( % 0.00) I even asked if there was a # I could call him back and he said no ( % 0.00) I explained I was going to call this evening or tomorrow am to give answer one way or the other ( % -12.50) I will not be bullied or pushed into a decision by anyone ( % 0.00) I called them!!! Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/3
Original review: March , I just blew my engine and CarShield paid for it ( % 37.50) They were quick on the ball and things happened immediately ( % 33.33) Their certified vehicle protection specialist explained all the benefits and then they worked with the mechanic ( % 0.00) Unfortunately, my car got broken into at the mechanic's and he said he didn't have insurance to pay for that ( % -45.00) Still, that wasn't CarShield's fault ( % 0.00) I understand my warranty will continue until the time it was originally going to run out and I'm very happy with Carshield ( % 68.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/3
Original review: March , I'm new to your company and haven't needed to utilize the services as yet, so I do have any comments to make about the level of service when I do need to use the coverage ( % 25.57) The person that helped me when I took out the policy was very cordial and answered all of my questions ( % 20.00) I referred to my notes dated // and I spoke with someone named Steve who was quite helpful ( % 0.00) I used a credit card, paid in full, and also received a confirmation no ( % 35.00) , and my ID number/policy no ( % 0.00) Steve complied with everything I asked of him ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/3
Original review: March , I had filed a claim with CarShield and this was handled by my dealer Northwest Chevrolet ( % 37.50) The amount of coverage on that particular claim was a little over $, ( % -1.04) It was taken care of very good ( % 91.00) I'm very satisfied, overall ( % 32.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/3
Original review: March , I have a very nice experience with CarShield ( % 57.75) I've been dealing with them for years and I like them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/3
Original review: March , I went to pick up my car from the dealership where we had it fixed and they said I owed $ ( % 23.75) I went in expecting to pay nothing ( % 0.00) At that time, there was some confusion because some checks were sent to us instead of the dealership ( % 0.00) We cashed the checks and that created some problems ( % 0.00) I had to pay and so that night, I called my insurance company and they started dealing with it ( % 0.00) It took just a couple of weeks and it got taken care of ( % 0.00) Between what my car insurance and the service contract paid, I didn't end up paying very much ( % 26.00) The service was good and despite the glitch on both ends, it turned out fine ( % 55.83) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/3
Original review: March , I specifically started my account for this review ( % 37.50) I have yet to do business with this company other than receiving multiple letters saying that I "have not contacted us (CarShield) to have your vehicle service contract activated" and that "my factory warranty has expired ( % -6.25) " This along with the envelope having a "Personal and Confidential Open Immediately" notification on the front and there being an account number on the letter, I have never had an account with them ( % 0.00) The fun thing with all of this is that I just sold my vehicle after having it for only one year and I bought it brand new ( % 14.55) Let's add on to it that it had less than , miles on it and it was a diesel truck, which gets a rather lengthy warranty ( % -16.67) The main issue I am addressing is the company is trying to put up a facade about warranties and scare people into buying them ( % 16.67) When I called about removing me from any type of contact list the individual tried to ply for more information and find out what my new vehicle was after I just told them I bought a brand new car ( % 19.32) If it's brand new, I don't need an extra third party warranty ( % 4.55) The employee was nice enough, thought being nice does not cover up for the scare tactics of expired warranties and possible large bills ( % 28.29) I wish I knew who sold them my info so I could review them as well but that's the way the cookie crumbles ( % 0.00) Again this review is not based off of actual services provided but rather their misleading marketing campaigns which I find to be reflective of any business ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/3
Original review: March , CarShield called me and I signed up with them because of the number of features that they had covered ( % 37.50) They automatically get payments from my account ( % 0.00) I had some real serious engine repair done last month and they took care of everything ( % -25.00) It was a $, job and I only had to pay $ ( % 0.00) They came through with getting my truck fixed and so they were pretty good about paying ( % 35.00) However, they need to work on some customer service ( % 0.00) When I called them to find out what was going on, they were giving me real short answers ( % 0.00) I had to drag answers out of them about what the repairmen were doing to my truck and I even got transferred to about five different people ( % -5.00) I asked the last guy I talked to if he has a last name and he said, "Well, I'm the only Troy in the office ( % 0.00) " I didn't appreciate that because they keep getting my money every month ( % 0.00) They also like had the script on me when it was time for them to pay up ( % 0.00) Every one of them I talked to was cut and dry ( % -6.67) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/3
Original review: March , My previous warranty expired and CarShield sent some kind of promotion notifying me that I may need their warranty ( % 26.94) Initially, I wasn't going to go with them because the first girl who called me was super pushy and was talking down to me ( % 10.69) I called to complain about it and the girl that was helping me out took off a bunch of money and set it up for me a little bit better ( % 15.63) So I went with them ( % 0.00) Then I had a claim on something and they did it ( % 0.00) So far, everything is cool ( % 22.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/3
Resolution response: March , I have received no calls or mailings from Carshield in the past two weeks, so they appear to have removed me from their contact list ( % -25.00) I appreciate this ( % 0.00) Original review: March , I purchased a new Subaru at the end of , and in early I received a letter in the mail saying that my service warranty had not been activated ( % 20.38) This seemed curious to me, since I remembered receiving something saying the opposite ( % -5.00) I checked my important papers, and I indeed had a paper saying that an insurance company was backing my , mile/ year warranty ( % 40.00) Okay, so I had two forms that contradicted each other ( % 18.75) I called the number listed on the recent mailing, and Carshield explained to me that an extended warranty was available, that it was additional to my current warranty ( % 13.33) I asked for information, since it sounded potentially valuable ( % 0.00) The man on the phone explained to me that it would provide eight years of additional coverage for a few thousand dollars ( % -20.00) I told him that I just couldn't afford that right now, and he went on as if to explain a way to make it work regardless of the cost ( % 28.57) But then he mentioned how much the down payment would have to be, and I said that it was too much ( % 8.15) I thanked him for his time and said I wasn't interested ( % 25.00) At this point he began to badger me with, "Well, you want to own the car long term, right?" and "What if it breaks down?" I had already said that I couldn't afford the service he was offering, so this came off as extremely aggressive and downright rude ( % 4.25) I thanked him again for his time and said firmly that I wasn't interested ( % 2.50) As soon as he began the same aggressive line of questioning, I hung up ( % 0.00) This was the first time I've hung up on a live person who I called, as opposed to having received a call from a telemarketer ( % 19.32) A few weeks later I received a voice message from a man from Carshield saying they wanted to speak to me about the warranty for my vehicle ( % -10.00) I blocked the number ( % 0.00) A few days later a woman left a similar voice message ( % -5.00) I deleted that as well ( % 0.00) Just today I received a small form in my mailbox saying "NOTICE: VEHICLE WARRANTY EXPIRATION," indicated an "immediate response" was required, and that I needed to provide the VIN# and current mileage ( % -12.50) My full name and a tracking number were already filled in ( % 37.50) Thank you so much, Carshield, for harassing me with downright blatant lies and aggressive tactics ( % -15.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/2
Original review: Feb ( % 37.50) , Their staff is eager to resolve any/all questions or problems that may arise with the vehicle or the contract ( % 0.00) The staff is knowledgeable and enthusiastically in all areas of service for their prized customers ( % 0.00) I recommend CARSHIELD to and for EVERYONE! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/2
Original review: Feb ( % 37.50) , Very friendly and wanted to have a business relationship with me ( % 48.75) Those are very important to me so, I'll be recommending CarShield to others ( % 52.00) The coverage is very good and, in my case, very necessary ( % 45.50) I really like the service provided by CarShield ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/2
Original review: Feb ( % 37.50) , The customer service representatives are very knowledgeable and understanding ( % 20.00) I am telling all of my friends about CarShield ( % 0.00) It's great having peace of mind ( % 80.00) I am so happy that I was able to find this amazing company ( % 63.33) Other companies wouldn't accept my vehicle because of the mileage but CarShield did and I am glad ( % 18.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/2
Original review: Feb ( % 37.50) , I have a vehicle that needs an extended warranty so I got one from CarShield ( % 0.00) I filed a claim with them the week before last and it has been resolved ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/2
Original review: Feb ( % 37.50) , They were willingly to call back me regarding to previous experience with CarShield ( % 2.78) The Customer service representative was very good support to my policy ( % 91.00) Car Shield help prove me with a new radiator due to a blown radiator from the Hyundai Dealership at Greenville, SC ( % 0.57) I will continue to keep the policy until the engine and transmission fails or whenever the car is total ( % -25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/2
Original review: Feb ( % 37.50) , CarShield sent me something in the mail and I went from there ( % 0.00) As far as working with them, they were awesome ( % 55.00) I have not much to do on my end, I just take care of the money and I'm good ( % 30.00) I love my warranty ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/2
Original review: Feb ( % 37.50) , I had a notice to check something on my Driver Information Console, which had been previously repaired at another dealer, where I was not pleased in any way ( % -20.83) I took my Volt to my dealer and they found coverable items concerning my right front wheel ( % 28.57) My car was repaired in a timely manner ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/2
Original review: Feb ( % 37.50) , I have a very expensive car and it has a lot of very expensive electronics and other things on it ( % -47.50) I had a very good experience with CarShield when I had to have something repaired on the car and they paid for it very easily ( % 73.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/2
Original review: Feb ( % 37.50) , Could not rate experience ( % 0.00) Nothing I have had done to car, has been covered by your warranty, brakes, window rotor motor, u-joints ( % 0.00) So at this point, you have made a lot of money and it has cost me a lot of money ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/2
Original review: Feb ( % 37.50) , Very good customer services and very polite to talk to and they are very friendly ( % 53.25) Highly recommended to my friends and to my family members and they do explain a lot about how the plan works ( % 16.00) They make me feel like I'm family and people you can trust to talk to ( % 0.00) I'm very pleased with this company ( % 65.00) Thank you very much ( % 26.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/2
Original review: Feb ( % 37.50) , I broke down in Boston on Say ( % -15.56) Evening Aug ( % 0.00) th and was towed from Andover, MA to Wilmington Ma, since that was the only nearby station open on Sunday and I needed to get to Vermont because my boyfriend had died ( % 0.00) I could not get pre-authorization from Omnisure because the office was closed and I need to get to Vermont as soon as possible ( % -5.00) So, I paid with a credit card on Sunday August th in the amount of $ ( % 0.00) ( % 0.00) I needed an alternator ($ ( % 0.00) ), belt ($ ( % 0.00) ), and new battery ($ ( % 13.64) with installation) ( % 0.00) Also on the bill was a battery & electrical check ($ ( % 0.00) ) ( % 0.00) I also paid a $ towing fee out of pocket for which I received no receipt ( % 0.00) I was traveling with my cat and my violin and we were stuck at the side of the highway ( % 0.00) When I contacted Omnisure, they said they could not pay because the work was not pre-authorized but they could have a panel review the case ( % 0.00) Jonathan at Omnisure said that even though the case was pre-authorized, I could have it reviewed as an emergency situation ( % 0.00) It was extremely important that I get to Vermont as soon as possible as my boyfriend had died and I had to remove my personal items from his home in Vermont quickly ( % 18.33) I was happy to get SOME money refunded ($ ( % 80.00) ), but no explanation of breakdown was given to me as to how that exact refund was figured ( % 25.00) At the very least I believe I should be refunded the remainder for the Alternator part ($ ( % -39.00) -$ ( % 0.00) =$ ( % 0.00) ) ( % 0.00) I understand that a battery and a belt are parts that do on occasion need to be replaced, but had my Alternator not broken, I wouldn't have needed a new battery ( % 16.82) It seems that it is quite a nuisance to not be able to reach Omnisure for pre-approval should one's car break down on a weekend! I had no other number to reach Omnisure other than their regular business number ( % 4.86) Thanks for your time and attention ( % 20.00) PS if you need to contact FIRESTONE to confirm the work, their # is (I think) -- ( % 0.00) Also, if you need me to send again the work order and proof of payment to Firestone, please let me know via this email address ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/2
Original review: Feb ( % 37.50) , I called customer service to have payment date changed on Saturday -- at approximately : am ( % -40.00) The representative took care of the my problem with no issue ( % 0.00) Keep up the good work ( % 70.00) I will recommend CarShield to my family and friends ( % 0.00) The customer service and value of your product are second to none ( % 0.00) Again thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/2
Original review: Feb ( % 37.50) , My car needed some electrical work on my door and my coverage made it very convenient to have it fixed ( % 15.00) I even received a phone call from a representative to make sure everything was taken care of and that the work was done right ( % 39.29) Thanks for all of your support ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/2
Original review: Feb ( % 37.50) , CarShield rocks! My air conditioner broke and it was taken care of immediately ( % 0.00) Customer service and sales people are extremely polite and professional ( % -1.25) I would recommend CarShield to everyone I know ( % 0.00) It's not inexpensive, but you get what you pay for ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/2
Original review: Feb ( % 37.50) , I had problems with the front axle ( % 0.00) I didn't know what it was until I brought it to Banner Chevrolet ( % 0.00) I always go to Banner because they have a detail history of all my car repairs ( % 0.00) CarShield responded as usual and all of the paperwork and fees were taken care of with one simple phone call ( % -12.50) I am glad I have this warranty and I have recommended it to family members, but just won't buy it because they think they could come out cheaper without it ( % 50.00) Now, I have had more than one tell me they wish they had listened me when they have a major repair ( % 28.13) Thanks for being so helpful with my repairs ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/2
Original review: Feb ( % 37.50) , I've had nothing but the most helpful and courteous of representative in my dealings with CarShield ( % 55.00) I would recommend them to others ( % 0.00) I have yet to have need of my policy, but feel that the price per the coverage was well worth the deal ( % 30.00) The sales agent was very helpfully in working with my needs and budget ( % 20.00) Thank you! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/2
Original review: Feb ( % 37.50) , My original auto warranty didn't cover anything and I had to pay $ out of pocket ( % 37.50) I went on Google and just typed in auto warranty and CarShield was one of the first ones that came up ( % 25.00) I got their auto warranty ( % 0.00) It's affordable and I've liked it ever since ( % 60.00) It's $ a month and my deductible is only $ ( % 0.00) I've already filed two claims with them and it was easy on my part 'cause I don't have to call them myself except the first time ( % 34.17) On my first claim, I called them to have the car towed and to see how much that was covered but the second time, it was the dealership who called them ( % 15.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/2
Original review: Feb ( % 37.50) , My Nissan Armada Needed to have two window motors replaced in the two back windows ( % 0.00) Windows were moving up and down very slow ( % -27.28) The new motors were installed and now the back two windows are moving up and down at normal speed ( % 3.27) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/2
Original review: Feb ( % 37.50) , My wife took my F- truck to the dealer to get the power seat repaired and the power mirror adjustment repaired ( % 0.00) The dealer made the repairs in a timely manner ( % 0.00) The deductible was $, ( % 0.00) The entire bill was over $, and was paid by CarShield ( % 0.00) Very satisfied with the service ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/2
Original review: Feb ( % 37.50) , I called CarShield on Friday // at : pm CST ( minutes in length), in regards to a notice I received in the mail, informing me that my vehicle service contract has not been activated ( % 0.00) Unaware of what this meant, I inquired, and the gentleman (supervisor?) I was transferred to proceeded to explain the various warranty coverage options that were available ( % 13.33) After listening to him, I politely thanked him but declined his offer due to my existing financial obligations ( % -6.25) Prior to the call, my intention was simply to inquire about the notice, not to sign up for any kind of warranty ( % 20.00) I explained to him multiple times that I cannot afford the service at this time ( % 0.00) He then offered me multiple slightly less-expensive options, to which I graciously thanked him, but he still wouldn't take no for an answer ( % -8.33) He kept explaining to me that the cost of an unexpected car repair would far outweigh the monthly payments for the warranty, and that I would essentially be silly to pass it up ( % -10.00) I respectfully declined multiple times, in rebuttal to each of his offers, but he remained adamant in his goal and would not back down ( % 9.07) Ultimately, I explained to him that this is a personal decision and I do not feel comfortable moving forward at this time ( % 13.33) Instead of accepting my answer, he repeatedly antagonized me for not seeing it his way ( % 0.00) Although he is very knowledgeable about the services offered, I made it very clear that I did not want to agree to any services, and I thanked him for his time ( % 16.50) To this, he fought even harder to pressure me into a deal, and his tone transitioned from warm and understanding to very hostile subjective ( % 23.33) He seemed personally offended that I wouldn't accept his deal ( % 0.00) I told him that I felt like I was being personally attacked and pressured, and he repeatedly denied this as his intention ( % 0.00) I explained that I did not have to justify myself to him, and although I remained calm and professional throughout the entire phone call, I couldn't help but feel like he was trying to reel me in to meet his quota ( % 13.33) I did not feel like his efforts had my best interest in mind ( % 100.00) This interaction left a very bad taste in my mouth and I will never be doing business with CarShield in the future ( % -30.33) I will never recommend this company to anyone ( % 0.00) As someone who has worked in customer service her whole life and who has developed an incredible amount of patience and tact, I have learned that whether you agree or disagree with a customer/prospective customer, it is your job to remain professional and provide that customer with optimum respect and courtesy, no matter what (for the most part) ( % 41.67) I was not treated with this kind of care ( % 60.00) Instead, I was made to feel judged and victimized, although I demonstrated my ability to remain respectful and professional ( % 30.00) I have never experienced an interaction with a business like this before (much less with someone at a supervisor level), and was in shock at the treatment I received ( % -28.33) I stayed on this call minutes (as long as I could take) before I finally hung up ( % -2.50) It was absolutely horrible ( % -100.00) The only reason why I gave CarShield star is because the system requires a minimum of in order to submit the review ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/2
Original review: Feb ( % 37.50) , I have not used it so I feel I can not give a true review ( % 35.00) I can only say I am satisfied with buying this coverage to know that if anything happened I have protection and I will not have some big bill on my own ( % 27.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/2
Original review: Feb ( % 37.50) , I have no problem with my warranty coverage ( % 0.00) I am very please of how Mr ( % 20.00) Jeff explains the concept of having this great warranty that I have and I recommend anyone to have this type of coverage ( % 80.00) It is worthy in the end ( % 33.33) Thank you for your attention ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/1
Original review: Jan ( % 37.50) , My experience with CarShield was what I thought it would be when I purchase the plan from the beginning ( % 0.00) I would recommend it to anybody who is looking to extend the life of your car and your peace of mind ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/1
Original review: Jan ( % 37.50) , Very helpful with my account ( % 20.00) Has helped me to stay updated about anything I need to know ( % 0.00) Very friendly and professional and knowledgeable ( % 29.38) Great service ( % 80.00) Have a few problems with my finances and agent has always helped me work it out ( % -20.00) Also had questions about my service agreement and agent was able to solve all my issues ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/1
Original review: Jan ( % 37.50) , The agent was very courteous and friendly ( % 57.75) I recommend this service to all my co-workers, friends and family ( % 0.00) It is a very good peace of mind and security ( % 91.00) I also like the fact that this coverage is transferable to another car if you should trade in your current car ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/1
Original review: Jan ( % 37.50) , When I called to sign up, Mark, the customer service agent was extremely courteous and helpful ( % 60.00) He did not mind me asking as many questions as I did ( % 50.00) He also did not pressure me to purchase and for that I do appreciate ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/1
Original review: Jan ( % 37.50) , Excellent customer service in the sale area ( % 100.00) I have not had the need to utilize the service plan on my Silverado Duramax LTZ but I only hope that any and all claims go as well as the purchase and as seamlessly with complete "no hassle coverage" as was promised at point of sale ( % 6.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/1
Original review: Jan ( % 37.50) , CarShield was the one that called me at the particular time I was ready to purchase a warranty ( % 18.33) The only thing that I don't like is that they said that they would give me a rental car when my car was being repaired ( % 0.00) I got a rental car and paid for it out of my own pocket and sent them the bill, and thus far, they've stiffed me on reimbursing me for the rental car ( % 35.00) The first time they told me they never got the fax, so we sent a second time and they called back and confirmed that they received it, but we still haven't gotten a check ( % 16.25) My car was in the shop for seven business days, nine considering the weekend ( % 0.00) The shop that was repairing it said that they haven't received approval to work on the car yet and it had been almost a week before they received approval ( % 0.00) When I talked to CarShield about the reimbursement on the rental, they said, "We only reimburse for the number of hours that it takes to repair your car ( % 0.00) We don't reimburse for weekends ( % 0.00) ” But everything else was top-notch and it was a good experience ( % 85.00) CarShield did what they said they were gonna do when I purchased the warranty ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/1
Original review: Jan ( % 37.50) , When was time for me to get extended coverage in my truck I spoke to a number of different providers ( % 0.00) I was pleased with the effort to this company CarShield ( % 50.00) They provided me a good mileage plan and a good fair price ( % 70.00) I have yet to have the need to use them for any repair work to look forward to the customer service if it is reflected the same as their sales service ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/1
Original review: Jan ( % 37.50) , The time I had with your personnel was nothing but outstanding ( % 50.00) When the first tech rep found I was retired Air Force, he passed me to another tech rep with more experience on deals for veterans ( % 37.50) His time with me was smooth ( % 40.00) The knowledge he presented was the seller for me ( % 0.00) Thanks for the great service ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/1
Original review: Jan ( % 37.50) , CarShield was pushy signing me up, but I’m happy that I have the service ( % 80.00) And they did a good job at explaining everything ( % 70.00) Their customer service is also good ( % 70.00) Whenever I call them up, I end up getting through to a mechanic ( % 0.00) It sounds like they’re in a garage and then he would just tell me, “Have your mechanic call me ( % 0.00) ” And then they take care of everything ( % 0.00) I’ve used their services twice ( % 0.00) I paid close to three grand total for the warranty ( % 25.00) And they’ve already paid out over $, worth of stuff in less than two years ( % 6.67) The first time, I had a problem with my transmission ( % 25.00) I had it towed to a shop and they fixed it ( % 10.00) It was very quick and I had my car back within the week ( % 21.67) The second time, which was recently, the electronic part, was also done very quickly ( % 14.44) I brought my car to the shop on my own ( % 60.00) The guy diagnosed the problem and he called them up ( % 0.00) The service of CarShield is really excellent ( % 100.00) I’d recommend them to other people ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/1
Original review: Jan ( % 37.50) , Ever since I leased a vehicle from GM about years ago I continue to get robo phone calls from CarShield even though I told them I no longer own this vehicle they ask me about ( % 60.00) Since I blocked their phone calls about every - months I get a letter from them ( % 0.00) Then even after blocking every number they call me from they manage to use a new local phone number to call me ( % 6.82) I'm so over this stupid company that is nothing but a scam and won't take me off their phone or mailing list after requesting it many times ( % -15.00) Talk about lost patience with these people!!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/1
Original review: Jan ( % 37.50) , I changed automobiles and wanted to exchange my current CarShield to my new (used) automobile ( % 6.82) I was given a credit for the months remaining and another , extended warranty ( % 0.00) The agent was pleasant and met all my needs ( % 73.33) We were disconnected and was initially upset that she did not return the call ( % 0.00) But I called the next week and all the information was in the computer, so the process was seamless ( % 5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/1
Original review: Jan ( % 37.50) , Window Motors - This isn't the first time I've had to use the warranty and I'm sure it won't be my last ( % 25.00) The service was prompt and thorough ( % 0.00) After ordering the part I needed, it only took a day for the work to be completed ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/1
Original review: Jan ( % 37.50) , Radiator - This was my first time using the service ( % 25.00) It was an easy experience ( % 43.33) All I had to do is provide the car dealer with the claim's phone number and everything was handled and covered ( % 0.00) It's good to have something that will cost that much not have to be paid out of pocket ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/1
Original review: Jan ( % 37.50) , I had a question about the payment method setup for my account ( % 0.00) My question was answered by a knowledgeable employee ( % 0.00) She was very pleasant and informative ( % 95.33) She had all my policy information in front of her to answer any questions I might have ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/1
Original review: Jan ( % 37.50) , Salesperson was very informative ( % 20.00) My husband talked to him but he seemed interested in our having the best warranty for our Impala ( % 62.50) He was very helpful in finding out that our local service station where we have oil changes, etc done, are qualified for any warranty work ( % 10.00) We were very pleased to find that out as car franchises do not know you personally so they just do the job ( % 32.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/1
Original review: Jan ( % 37.50) , The first time I talked to someone about getting this extra coverage I felt like I was being pushed into it ( % 12.50) I wasn't sure if I could afford it ( % 50.00) I'm still not sure if I can afford it, but I do know that I cannot afford being broke down ( % -20.28) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/1
Original review: Jan ( % 37.50) , They are very nice and friendly salesperson and financial manager ( % 38.50) They were patience with me ( % 0.00) I am satisfied about this car and very happy to have SUV instead of car because the seat is high and easy to get out of SUV than car ( % 52.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/1
Original review: Jan ( % 37.50) , My experience has been a good one ( % 70.00) Alternative Auto dealt with getting approval to fix my car and they are the ones who need to evaluate their experience with your company ( % 0.00) With that said I was surprised to hear from you ( % 10.00) I received two calls and both gentlemen were very polite and friendly ( % 28.75) And they seemed very interested in my satisfaction ( % 32.50) Thank you for your concern ( % 0.00) If I need to contact you again I will not hesitate ( % 0.00) Thanks Again ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/1
Original review: Jan ( % 37.50) , The experience was great, my car was serviced quickly and efficiently and I received a loaner car to drive ( % 56.67) At least half of the price was covered by my extended warranty ( % -23.33) I was very pleased with the fact that the warranty covered a portion of the labor, which I wasn't aware of ( % 45.00) I was very satisfied with my experience ( % 65.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/1
Original review: Jan ( % 37.50) , I was please with the service I received ( % 0.00) I would definitely recommend this coverage to a friend ( % 0.00) When I needed a repair it doesn't take long to get the ok so that the work can be done and everyone I talk to from the company was very pleasant ( % 46.78) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/1
Original review: Jan ( % 37.50) , Unexpected repairs to the suspension or hydraulics ( % 10.00) Some confusion about how to contact you on our end ( % 0.00) As soon as the repair was discerned and contact made, everything went well ( % 0.00) The garage who completed the repairs had no complaints about working with your company ( % 0.00) Been driving ever since ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/1
Original review: Jan ( % 37.50) , Good experience, good coverage overall, very helpful over the phone ( % 40.00) Customer care was great ( % 80.00) Ask a question and they answered it ( % 0.00) Coverage on my policy is pretty good, is what they told me at the dealership one of the best they have seen ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/1
Original review: Jan ( % 37.50) , Good experience ( % 70.00) First time having this type warranty ( % 25.00) Towing company was a little slow but left the key and booklet in the car and was called when it arrived at repair shop and when done ( % -12.19) Paid just the deductible and have had no issues since ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/1
Original review: Jan ( % 37.50) , I have had two repairs covered and both times the car dealer called and it was handled without me needing to do anything ( % 0.00) Very professional and a good value as the covered repairs were expensive ( % 11.00) Again it was a painless process ( % 0.00) The monthly payments made it easy to pay ( % 43.33) I have been able to keep my car longer and still have a warranty to cover the major repairs ( % 28.13) Even the oxygen sensor was covered ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/1
Original review: Jan ( % 37.50) , I took my Jetta in for items: sway bar links, door latch, and error code which turned out to be a sensor issue ( % 0.00) The first two items were covered and saved me about $ ( % 25.00) However, the sensor problem was not covered as it turned out to be caused by very tiny oil leak ( % 0.00) The seal would have had to be fixed but I decided not to spend the $ ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/1
Original review: Jan ( % 37.50) , I originally had an extended coverage when I bought my vehicle ( % 37.50) I thought it would be a good thing to have and I did a second one ( % 35.00) I was comfortable with CarShield so I renewed with them ( % 40.00) The representative was very informative and comfortable ( % 30.00) I had one repair but the mechanic talked with them and the process was pretty painless ( % 25.00) I was appreciative of them covering everything for me and it was peace of mind ( % 60.00) I would recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/1
Original review: Jan ( % 37.50) , I responded online to get information ( % 0.00) Free quote ( % 40.00) Thinking I would be contacted by email, I waited ( % 0.00) No email ( % 0.00) Instead, received a call from a Missouri number ( % 0.00) I called back the next day ( % 0.00) Spoke with Paul ( % 0.00) More interested in closing the sale before I had any information in my hand ( % 37.50) He read off the coverage and asked for a credit card ( % 0.00) I had to ask then tell him on the third and fourth time, I do NOT buy any warranties until I have the warranty in writing ( % 0.00) Paul questioned why I would need to see the warranty and stated it refundable, as if it's ok to purchase the unknown because it refundable ( % 20.00) Finally he emailed it to me ( % 0.00) It was basic coverage ( % 0.00) I am looking for complete coverage ( % 10.00) When I told him I will pass, he questioned me about why not ( % 0.00) Explained several times ( % 0.00) Then he insinuated that I wanted to see the plan first as a excuse to not speak with anyone ( % 10.00) VERY high pressure, felt like he was selling a used car ( % 20.80) Stated the company had been around since the s ( % 0.00) Maybe so, but they changed their name ( % 0.00) I WOULD NOT BUY FROM CarShield ( % 0.00) EVER ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/1
Original review: Jan ( % 37.50) , It's nice to know there are businesses out there that own up to their contracts as written!! I would Definitely use this company in the future with any new car purchase!! One Never knows if and or when you will need the services you've paid for, just like any other insurance policy that we all already have ( % 27.09) Peace of mind is how I would describe knowing I have purchased this Insurance!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/1
Original review: Jan ( % 37.50) , I was a bit confused when I first bought the CarShield warranty ( % -7.50) Their reps gave me explanations on the car warranty but they mentioned a price first and later on told me another price which was $, more ( % 25.00) And I didn't have that information from all the paperwork they sent to me ( % 0.00) My only question is what the final cost of the warranty is and if that's gonna be the total price ( % 0.00) But everything looks okay so far ( % 30.00) They have been good to me and I’m very happy with all the help ( % 85.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/1
Original review: Jan ( % 37.50) , We are pleased with the ext warranty for our Dodge truck ( % 50.00) Hopefully we won't have to use it, but it looks like a good one if we do ( % 70.00) As with any warranty of this type, I encourage anyone to keep up on regular maintenance ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/1
Original review: Jan ( % 37.50) , Everything went great ( % 80.00) Have no complaints with the service I received ( % 0.00) The place Hodge Ford contacted the warranty place and they consented to pay for the work ( % 0.00) I paid my deductible and they took care of the rest ( % 0.00) I am very pleased with this company and the way they handled this situation ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/1
Original review: Jan ( % 37.50) , My car was showing that my coolant was low and adding coolant only lasted a day or so ( % 0.00) Took car in to be checked and found the water pump was not working properly ( % 0.00) My mechanic called into CarShield and the repair was handled expeditiously ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/1
Original review: Jan ( % 37.50) , I had to have some major repairs done to my SUV, I had a great experience ( % 43.13) Even the dealer mentioned that CarShield was a good protection company ( % 70.00) The repairs were diagnosed and CarShield was very accommodating ( % 20.00) They were able to work with the dealership to make the necessary repairs ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/12
Original review: Dec ( % 37.50) , I have a five year auto insurance from CarShield and I just wish it was longer ( % 0.00) I've got less than , miles to go but still have two years left on it ( % -8.33) I'm going to hit the miles before the contract is done ( % 0.00) My claims are submitted by the dealership ( % 0.00) I never got a hassle on anything and they never asked for any documentation ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/12
Original review: Dec ( % 37.50) , The guy "Jeremy" came on the phone and pitch his sale right away ( % 28.57) High pressure ( % 16.00) He knew everything ( % 0.00) My car had a lot of miles already ( % 0.00) I told him I took good care of my car and he went in it doesn't matter how I take care of my car ( % 70.00) I told him it just Christmas and I need talk to my husband ( % 0.00) And more high pressure sale ( % 33.00) Kept cutting me off so I hung up ( % -60.00) And then he kept trying to call ( % 0.00) I thought I would be having someone listen to my needs not tell me what I need ( % 0.00) No you won't be getting my business and for monthly payments is not worth it ( % -15.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/12
Original review: Dec ( % 37.50) , I am the most forgetful person when it comes to leaving reviews - as I usually base many of my own decisions off of the experience & reviews of others - but this is something that upset me enough to literally create an account JUST to leave a review ( % 11.67) I am also never one to bash a company as I know my opinion is my very own & I would never want this done to me, but when a company is a pure scam artist & deserves it, my sympathy and respect goes completely out of the window ( % 36.48) I'll start off by mentioning that this is the third time I receive the same letter in the mail about my "vehicle warranty" being "expired" ( % 0.00) I also cannot forget to mention that my boyfriend received the exact same letter on the EXACT SAME DAY as I did - we have separate vehicles, separate bills, you name it (soooo, let's not be too obvious, guys)! The very first time receiving this, I immediately called the dealership I purchased my car with and explained the situation, as they reassured me that my warranty remained in effect until , miles or until January , (which is exactly what I originally thought and a LONG time from now) ( % 15.56) After receiving this letter for the third time last week, I instantly disregarded ( % 0.00) Today, I received a phone call about this same letter! Once I was finally connected to a sales rep - instead of a ridiculous machine - she asked me a ton of questions ( % -11.11) ( % 0.00) ( % 0.00) including year, make & model of car, how many miles, etc ( % 50.00) She also explained that I had an expired warranty ( % 0.00) I proceeded to tell her that I called my dealership months ago about this letter & told her that my warranty isn't nearly expired ( % 10.00) She proceeds along the lines of ( % 0.00) ( % 0.00) ( % 0.00) "Ma'am, your warranty ends after , miles or by _____ (date - cannot remember) ( % 0.00) Would you like to go over some of our plans to extend your warranty?" I stopped her there & was certain to let her know that I bought my USED vehicle with , miles already on it which obviously shows how accurate their system is, right? She continues ( % 22.50) ( % 0.00) ( % 0.00) "Well, being that you're over , miles, this is why your warranty is expired and we were willing to offer you additional plans ( % 25.00) " As I told her that I purchased my own extended warranty WHICH IS STILL IN EFFECT at the same exact time of purchasing my car, she IMMEDIATELY HUNG UP ON ME ( % 28.33) IMMEDIATELY!!! What kind of scam is this? REALLY? HANG UP?? She thought she could get me because I was over , miles, but how could this company (if it's so legit) not know their facts before mailing letters & calling people? Also, if you didn't really want us to pick up on this scam, you should have a better system when someone gives a response that may not give you the business you wanted instead of literally hanging up in their face! HIGHLY UPSET! Please, no one give in to this SCAM! Read full review ( % 37.08)
consumeraffairs
POSITIVE 🙂
2016/12
Original review: Dec ( % 37.50) , Claiming with CarShield is very easy ( % 56.33) I filed my second claim because my horn wouldn't stop blowing ( % 0.00) They had to take the whole steering wheel apart and it was under warranty ( % 20.00) The auto dealership just took my information and they handled everything ( % 0.00) I didn't have to contact them and get pre-approval ( % 0.00) That was a very smooth transition ( % 52.00) I recommend them to my friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/12
Original review: Dec ( % 37.50) , I have an old car and I didn't want to worry about stuff while driving ( % 10.00) I’ve always been skeptic about the whole process of auto warranties in general, but I joined CarShield ‘cause I saw a commercial and it sounded legit ( % 8.33) The initial call was pretty good ( % 31.67) I got the information I needed and I got everything taken care of ( % 0.00) It was so easy and I was doing it while I was driving ( % 43.33) When I called asking for additional information about what would happen in the event of me needing anything, their reps were good ( % 70.00) I had a ton of questions and they were full of a bunch of information and were really helpful ( % 27.50) They show that they really care at CarShield ( % 20.00) I did not talk to some outsourced call center, or to someone who didn't know what’s going on or hasn’t been really trained on the policies ( % 5.00) Everybody that I spoke with so far seemed to know everything that was going on and at any time that they didn't know something, they knew who to contact or who I needed to contact ( % 10.00) It has been a very painless experience ( % 20.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/12
Original review: Dec ( % 37.50) , A/C was not cooling ( % 0.00) It took the tech a while to fix it ( % 0.00) The dealership gave us a loaner car to use while they kept the car ( % 0.00) Had to order parts ( % 0.00) They made sure everything was working perfectly before they told us to come pick up the car ( % 75.00) We were very pleased with their work and service ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/12
Original review: Dec ( % 37.50) , Well there was two people ( % 0.00) The original person I spoke with had to connect me to the salesman ( % 37.50) The salesman was like a used car salesman ( % 0.00) I thought I was I want a parking lot somewhere looking at a lemon ( % 0.00) Very pushy salesman ( % 20.00) I told him I needed to speak to my wife which is true ( % 35.00) It's for her vehicle ( % 0.00) And he informed me that I would have plenty of time to speak to my wife and that if she didn't like it then they would refund the money back to my credit card ( % 0.00) I do not do deceitful things behind the back of the one I love ( % 3.33) I was insulted that he would expect me to or ask me to ( % 0.00) I am from him more than once that I would be discussing it with my wife and he could email these things to our email and he said he would be mailing the policy to me and that it would take days and we could discuss it then ( % 50.00) I don't know what kind of world we live in but it has greatly changed from the days when honor was automatic ( % 51.21) I am a -year-old man and I do love my wife and my children ( % 50.00) I wasn't raised like that and that's the reason why my family loves me ( % 0.00) If this generation could learn honor, respect, courtesy and love for each other the world might last a little longer ( % 4.69) Sincerely disgusted customer ( % -100.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/12
Original review: Dec ( % 37.50) , One of my sons advised me not to buy an extra warranty, but then I never know when something is going to go wrong ( % -25.00) I'm retired and I got a retirement check and social security ( % 3.33) My car is a year old, and it can cause a lot of money to get it fixed, so I looked into getting a warranty ( % 10.00) CarShield contacted me first, so I talked and went with them ( % 25.00) The people at CarShield have been really good ( % 70.00) I hadn't set up AutoPay ( % 0.00) I usually get most of my bills through my email and I never received a bill ( % 12.50) So, I missed the payment, and at the time, I didn't have the money ( % 0.00) They worked with me to get caught up and then we set up for email notification ( % 0.00) When they've contacted me, they've been really efficient, very cooperative and willing to work with me ( % 21.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/12
Original review: Dec ( % 37.50) , I purchased a new extended warranty today ( % 13.64) Rep I spoke to was very informative and clear as to what would be covered and the cost of the policy ( % 15.00) I have not had to use policy since it was just purchased but am hopeful since my car is brand new (less than , miles), this will come in handy in the life of my vehicle if I ever need additional coverage ( % 18.99) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/12
Original review: Dec ( % 37.50) , CarShield is the extended auto warranty policy for our BMW ( % 0.00) My warranty was ending then and BMW is an expensive car to fix, so I figured a warranty would probably be in my best interest ( % 25.00) Recently I had some electrical and engine repairs done and everything went well ( % 0.00) The claims process was all handled by the dealership ( % 0.00) We are satisfied with them ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/12
Original review: Dec ( % 37.50) , My truck warranty was gonna run out quick ( % 33.33) So I talked to two people from CarShield and both of them were great ( % 80.00) My experience on taking out the warranty for my truck worked pretty good ( % 47.50) The agent that I was talking to wasn’t just trying to sell me something, but actually thought that I needed it and it would be better if I had it ( % 25.00) She sounded like she really meant what she’s saying ( % 20.00) So after listening to her and talking to her, I went ahead and took the warranty ( % 0.00) Since it's gonna be three years from now before the warranty kicks in to full value, I didn’t want to pay the full price ( % 35.00) The agent and her manager gave me a real good price and so I took it ( % 100.00) CarShield's price was reasonable and I wasn't gonna get as good a price anywhere else, so I didn’t see any need to keep looking around ( % 45.00) Also, their reps were able to answer and help me out with everything I asked ( % 50.00) They were very knowledgeable and helpful ( % 20.00) If ever I have to turn in a claim, it would be taken care of ( % 0.00) CarShield is a fine company to work with ( % 41.67) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/12
Original review: Dec ( % 37.50) , Very good service ( % 91.00) Garage was well-maintained ( % 0.00) Keep me informed ( % 0.00) Good price ( % 70.00) Helped me find the problem ( % 0.00) The contract was a good investment since the car's warranty had expired ( % 70.00) I thought the price was costly at st but it paid for itself ( % 0.00) I was glad for the purchase ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/12
Original review: Dec ( % 37.50) , Car repair under ext warranty - Repair went fast and easy, and paid quickly ( % 32.22) Great company ( % 80.00) Relief knowing my older car has protections ( % 16.67) My ' Hummer is no longer made so having extended warranty is great ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/12
Original review: Dec ( % 37.50) , Repair Service Kia Soul Air Compressor - My air had gone out on my car ( % 0.00) I was looking for someone local to make repairs ( % 0.00) I was referred by someone in the neighborhood so I visit the shop and a friend of mine was getting her car repaired and assured me great place ( % 80.00) They looked at my vehicle and told me what was wrong and what it cost to repair it ( % -50.00) I needed a compressor ( % 0.00) I agreed upon the repairs and the work was done on time ( % 0.00) This company is very professional and showed genuine concern about getting quality parts as that was one of my concerns ( % 26.50) I was also told if any issues to come back and they would fix the problem ( % 0.00) I rated them a star service in every area ( % 0.00) My air blows very cold ( % -78.00) I am a satisfied customer ( % 50.00) I have already referred customers to them ( % 0.00) I am happy with Omnisure also ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/11
Original review: Nov ( % 37.50) , I demand a refund and cancellation of the contract ( % 0.00) I was misled claiming that my warranty on my vehicle was expired even though I had a current one through my dealer which led me to call for more information ( % 25.00) The whole time on the phone with the rep said that I would only be paying $ ( % 10.00) total for years NOT $, ( % 0.00) This whole time they acted as if they were a part of the dealership or had some relation with the people I bought my original warranty with ( % 28.75) If this is not refunded and cancelled I will be filing a claim against your company through my bank and suing your company for fraud seeing as based off your reviews I am not the first person this has happened to ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/11
Original review: Nov ( % 37.50) , Our extended auto warranty was running out ( % 0.00) We've used the years/, as my wife's got over , miles already though we're still covered for the , in the engine and frames ( % 0.00) But we never know when we'd need a warranty ( % 0.00) We take a lot of trips and I don't want a breakdown and have no way to get the car fixed ( % 10.00) So I checked every company and the CarShield reps were very pleasant and helpful on the phone ( % 95.33) And if I had a question, they had answers or would check and find out right away ( % 28.57) That means a lot ( % 0.00) Their customer service was very good so I assumed their business is gonna be very good ( % 91.00) We got the full package at $ deductible which isn't that bad as well ( % -17.50) I had to wait until I had , miles before the coverage started working which bothered me a bit but that's alright ( % 0.00) CarShield was all better on some of the services ( % 50.00) Nobody except CarShield wanted to cover the electronics ( % 0.00) That's very important ( % 52.00) She has the radio and the navigation system, which she uses a lot, as one unit ( % 0.00) That's $,/$,, so their coverage helps a lot ( % 0.00) Then the CarShield coverage also included roadside assistance unlike with a lot of the other companies wherein I had to pay extra ( % -6.25) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/11
Original review: Nov ( % 37.50) , We bought our Nissan Rogue used and it didn't have a factory warranty with it anymore ( % 0.00) We had a warranty for our previous car and it worked out really well ( % 1.67) It really was beneficial for us so we decided to get one again from CarShield ( % 20.00) We've had to utilize them one time and it worked out well ( % 0.00) We called the dealership, made an appointment and took the card down ( % -15.56) They evaluated it and identified what the problem was ( % 0.00) Then they got authorization that it was covered under the warranty and they fixed it on the same day ( % 5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/11
Original review: Nov ( % 37.50) , Everything was fast and easy! Would def recommend this to everyone ( % 37.08) The staff was very nice and helpful through everything ( % 78.00) All I had to do was pay my deductible and even let me get a nice rental car for no cost to me! I am very happy with the service ( % 87.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/11
Original review: Nov ( % 37.50) , Knowing how the economy is, I got myself an auto warranty and CarShield's reps were very helpful and knowledgeable ( % 20.00) When I filed a claim to them for the radiator, everything went smoothly ( % 40.00) I even talked to the individual that did the work on the car radiator and he had the audacity to tell me that that happens a lot and if I had called it in under , miles I would have got it done for free ( % 20.00) But because I didn't check it at that time, I had to pay to get it fixed ( % 10.00) CarShield paid what they have to pay and I paid the rest ( % 0.00) Whenever I get a car, I'm going to make sure I have that warranty because the warranty on the car always expires ( % 50.00) The best part about the extended warranty is I could renew it and continuously have it at all times ( % 100.00) With the car warranty, it's a whole different ballgame ( % 10.00) It can be renewed but it's going to cost more ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/11
Original review: Nov ( % 37.50) , I was considering all the electronics on my car so I thought it might be wise to have an auto warranty so I got CarShield ( % 70.00) My interaction with their specialist went really smoothly ( % 40.00) I was pleased ( % 50.00) When I took my vehicle in to the Ford garage and had it worked on last month, they dealt with them as to what's covered and what wasn't ( % 0.00) So, that helped ( % 0.00) Carshield's customer service team is very good ( % 91.00) However, it took a couple of days longer than I thought it would because a part wasn't in stock ( % 0.00) Nevertheless, it's all been wonderful for me and I was very satisfied ( % 82.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/11
Original review: Nov ( % 37.50) , After approval by claims administrator, car was repaired at Ford dealer ( % 0.00) I had other services performed that were not covered by warranty, covered a leaky rear main seal, PTU seal, as well as a right axle seal and saved me over $ ( % 10.91) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/11
Resolution response: Nov ( % 0.00) , The transmission issue in my Taurus X has been repaired to my satisfaction at Bill Knight Ford by using my CarShield extended warranty ( % 0.00) I am glad I went with CarShield ( % 50.00) Original review: Nov ( % 37.50) , The extended warranty I had with Old Republic was running out and evidently, CarShield knows what warranties are running out so when their guy gave me a call, I decided I’d better go ahead and pull the trigger ( % 28.33) Old Republic served me well and now CarShield is the one serving me since I got a re-extension with them ( % 10.00) We talked about the plans and what it would cover and I went with the best fit they had ( % 70.00) It’s come where I stood and I let it lapse for a while and then I had to catch it back up so we’re up to date now ( % 0.00) Everybody was real courteous and worked with me ( % 90.00) I had to have some transmission work the other day and CarShield covered everything but $ of it, which is my deductible, and I was happy ( % 33.75) The service provider called them up and they told him to give the prescription, what the parts are, and the hours it’s gonna be ( % 0.00) The service provider did that and CarShield said, "Go for it ( % 0.00) " It was an easy process according to the service provider and I didn’t have to do a thing ( % 43.33) I was real impressed with it ( % 100.00) So, everything’s been good so far ( % 40.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/11
Original review: Nov ( % 37.50) , We've had CarShield before on our cars and got them again ( % 0.00) When the timing chain on my Explorer went out, the process took a little longer than I anticipated ( % -18.75) It took about a month after them sending out the adjuster for them to finally decide to put a new motor in it ( % 6.82) But it all worked out in the end ( % 0.00) The motor is fixed and running which is the important part ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/11
Original review: Nov ( % 37.50) , My car ain't cheap and I never owned a Mercedes before so I decided to purchase an extended warranty ( % 40.00) Having the policy is really valuable to me and so far, I am very satisfied with CarShield ( % 31.67) They have covered me twice and I never had an issue ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/11
Original review: Nov ( % 37.50) , I have no experience to report as of now ( % 0.00) I am new to your company, but looking forward to letting all my friends any family know of what to expect if and when they chose to join me in being a long time happy client with your company ( % 29.55) I hope to be passing nothing but five star comments in the future ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/11
Original review: Nov ( % 37.50) , So far we like it ( % 10.00) We haven't had it long enough to know ( % -2.50) The agent was very knowledgeable and helpful and explained the policies so we knew what coverages that we had ( % 20.00) So far the only negative thing we have to say is that we have never received our policy ( % -6.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/10
Original review: Oct ( % 37.50) , When I purchased the warranty, it was great ( % 80.00) When I decided to use it, though, I had a problem ( % 0.00) CarShield said they're going to pay for the transmission and for it to get tore down, but when I got it tore down, they said they aren't going to pay ( % -15.56) I had to pay $ something ( % 0.00) It took the warranty people so long to make up their mind if they're going to fix it or not that I had to have a vehicle that I rented for ten days ( % -2.50) I finally called and they said they weren’t going to fix it ( % 0.00) Just for no reason ( % 0.00) When I called to cancel the warranty, the guy asked me why I wanted to cancel and convinced me to fix it ( % 0.00) But it cost me to keep my rental car for so long because of the back and forth ( % -2.50) I was very unhappy about that part ( % -78.00) The people who have the authority won't return your calls and were very short with me ( % 0.00) But with the payments, they would gladly take my money out of my account ( % 50.00) They don’t wait for weeks ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/10
Original review: Oct ( % 37.50) , I received a "FINAL NOTICE" in the mail that states: "Our records indicate that you have not contacted us to have your vehicle service contract activated ( % 0.00) We are informing you that if your factory warranty has expired, you will be responsible for paying repairs ( % 20.00) ( % 0.00) ( % 0.00) " This is designed to dupe unsuspecting/uninformed into paying for something they may not even need ( % 0.00) In my case, my car is just over yr old, still under factory warranty AND covered thru the extended coverage protection purchased w/ the vehicle ( % 10.00) I will be forwarding a complaint to the State of Kansas A ( % -30.00) G ( % 0.00) 's office ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/10
Original review: Oct ( % 37.50) , I received a solicitation today via mail from CarShield, offering an extended warranty on my wife's Honda Odyssey, however, the document was designed to make us think that we already had a relationship with CarShield, e ( % 0.00) g ( % 0.00) "Our records indicate that you have not contacted us to have your vehicle services contract activated" and "RESPONSE TO THIS NOTICE REQUESTED ( % 0.00) " They also list my "Customer ID" account number in their document as if am their customer ( % 0.00) They are pretending to be affiliated with Honda in an attempt to fool the gullible consumer into contacting them ( % 0.00) This is fraud, plain and simple ( % -10.71) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/10
Original review: Oct ( % 37.50) , I was looking through different brochures trying to find out a decent warranty to put on my Lexus ( % 8.33) The cost of parts is high so I have to have some protection ( % 16.00) I decided to go with CarShield ( % 0.00) I filed a claim for my alternator and I had no problem with the service, although I had to call a couple of times to get things straight ( % 20.00) There was a time too when they couldn't find my payment for about days ( % 0.00) But when they did, CarShield applied it to my account ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/10
Original review: Oct ( % 37.50) , I am just a customer doing due diligence in selecting a warranty company ( % -12.50) I contacted CarShield and was passed from someone named Becky to a manager named Sean ( % 0.00) They totally had me until Sean suddenly started talking to me in a way I can only describe as absolutely rude ( % -7.50) All I was asking for was a sample contract so I could compare coverage ( % 0.00) He replied by saying if he did that I will never call him back! I literally had my credit card out ready to buy when he started down a high pressure road ( % 5.11) Then he said he would only do that if I gave him the down payment now! He eventually sent it to me but then demanded I stay on the phone while I read over the contract ( % -9.72) I just can't stress how sold I was on the warranty until Sean began with the incredible high pressure in a rude manner ( % 25.33) They lost a customer instantly when he did that ( % 0.00) Finding a good company is turning out to be such a struggle ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/10
Original review: Oct ( % 37.50) , The CarShield rep was wonderful and it's been so easy to make payments for the warranty with a check every month ( % 71.67) Also, the service we got was perfect when we had a claim ( % 100.00) The car's transmission went so we filed the claim and the dealership fixed it ( % 10.00) Everything is perfect with CarShield ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/9
Original review: Sept ( % 37.50) , CarShield was willing to negotiate their price ( % 25.00) Their rep was cooperative and making payments was easy ( % 43.33) I had two claims with them and they covered both things ( % 0.00) The warranty was certainly helpful with this last repair, which would have been $ out of my pocket ( % 10.71) My experience with them was fine ( % 41.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/9
Original review: Sept ( % 37.50) , I purchased an auto warranty to help us take care of any major issues that might come up with the car ( % 6.25) CarShield covered a much higher mileage than what most of the other warranty companies seem to cover ( % 20.83) The policy was affordable and it was easy making payments ( % 43.33) I filed a claim with them a month ago for transmission that went bad ( % -70.00) I gave their number to the Ford Company and they contacted the warranty company ( % 0.00) They pretty much took care of it all ( % 22.50) I just had to wait a few days for the equipment to show up ( % -20.00) I made a few calls to CarShield and they stick to the book in regards to the policy that I purchased and it’s understandable ( % -20.00) The biggest problem I have sometimes with them was trying to find information on when I need to call on them ( % 0.00) Or, I may forget what their company name is ( % 0.00) Other than that, I wouldn't go without an auto warranty ( % -12.50) I’d say it paid for itself last month ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/9
Original review: Sept ( % 37.50) , I didn’t want to be without a car and I wouldn’t have been able to pay for that out of pocket right upfront so when I got the first letter for an auto warranty from CarShield, I went with them ( % 34.52) When purchasing it, I was very pleased with the service that I got ( % 65.00) It was easy making payments too as it automatically drafted out of my account ( % 43.33) When my transmission flipped and it jumped whenever I accelerated, I got it replaced and it was a very big hassle because I took my car in on a Thursday ( % 0.00) They didn’t come out until Monday to take a look at my car to see if it was approved ( % 0.00) That left me without a car all weekend long ( % -2.50) It took them two days to approve me so that left me for about a week without a car ( % 0.00) I was very upset about that because they wouldn't cover our car and it was very complicated ( % -22.50) But other than that, having the extended auto warranty is very valuable ( % 3.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/9
Original review: Sept ( % 37.50) , It's been great so far with CarShield ( % 45.00) They were the auto warranty provider that the dealer provided ( % 0.00) The cooling system of our car broke so we filed a claim for our air conditioner to have it replaced ( % 0.00) It got replaced and everything was fine ( % 41.67) Everything’s been really easy with the customer service team too other than when we didn't have the number in the car and we needed to have the car fixed at the time ( % 13.61) We had to call them to get the number, but we found the number when we got home and we just put it back in the car ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/9
Original review: Sept ( % 37.50) , My husband told me that getting CarShield would be a good idea because after the car's warranty runs out, repairs might pop up unexpectedly and we don’t always have money available ( % 40.00) We answered a mail solicitation before and CarShield contacted me ( % 0.00) My husband took care of everything as far as acquiring the extended warranty ( % 10.00) He just told me to make money available ( % 40.00) I had run into a little problem early on, but when we contacted them, they took care of whatever needs to be taken care of ( % -4.38) We paid the deductible, and they handled the rest ( % 0.00) I filed two claims so far ( % 10.00) The first one was about a rotary ( % 25.00) Once I gave them the account information, the people doing the repair didn’t have any problems ( % 0.00) They reimbursed, so that worked ( % 0.00) The second claim was when my GPS that went out, and they replaced that board ( % 0.00) I like what I have ( % 0.00) It is really good because I'm still paying for the car ( % 70.00) And as my husband said, if I didn’t have that insurance, it would've been really difficult to make the payment and then get the repairs done too ( % -50.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/9
Original review: Sept ( % 37.50) , I'm very happy with my CarShield experience ( % 100.00) The company has awesome reps and their people are very helpful ( % 60.00) Having the policy is very valuable ( % 20.00) I gave them permission to take payments out of my checking account every month and it's paid back itself already ( % 0.00) My train went out and I would have spent $, to fix it but it only cost me $, so it’s so much worth it ( % 6.67) Their customer service team took care of the issue right away and got it done ( % 28.57) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/9
Original review: Sept ( % 37.50) , When I took my PT Cruiser to the Chrysler dealer, they filed a claim for me to CarShield ( % 0.00) But Chrysler's been terrible and it took them three weeks to get my vehicle's AC fixed and back to me ( % -30.00) They also took so long with the first two claims I had and they said CarShield didn't pay but I found that they did ( % 10.00) So CarShield's been great, professional, and very rewarding ( % 51.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/9
Original review: Sept ( % 37.50) , Making payments for my CarShield warranty was very easy ( % 56.33) The price range was what I expected ( % -10.00) Though their protection specialist didn't give me that much information, they sent a brochure and that's what I went through ( % 20.00) I filed a claim in the beginning of August for my AC compressor ( % 0.00) They covered it and worked real well with the dealership on it so it was fine ( % 30.83) Everything ran smoothly and that's what I enjoyed ( % 45.00) It was a reliable and very smooth interaction ( % 52.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/9
Original review: Sept ( % 37.50) , I like CarShield a lot ( % 0.00) They were very informative ( % 20.00) I got their extended auto warranty for my Cobalt so I have something to cover when my original warranty wore out ( % 37.50) It's very valuable and helps out a whole lot ( % 20.00) When I filed a claim for the windows and the door lock, I presented my warranty to Chevrolet and they did the repairs and everything was paid ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , I've had good service with CarShield ( % 70.00) I've had it ever since I bought the truck new and I keep extending it every time it runs out ( % 13.64) I've filed a claim thrice - when the fuel pump went out, when the oil pump went out, and when the transmission differential selection switch went out ( % 0.00) They fixed all three in a timely manner ( % 10.00) They're very prompt about their service ( % 20.00) I'm glad I got it because what it cost me, I've already more than saved in the repair bills ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , I know I wouldn't get rid of my car anytime soon and I know I would have it for a while so I got CarShield ( % 0.00) I've had them before and I liked the way they work ( % 60.00) The vehicle protection specialists worked hard ( % -29.17) He went through everything, explained every step and if I have any question, he left me his number, which I appreciated ( % 10.00) I have also passed the number over to someone else who was interested ( % 25.00) Everything they said it was, it was ( % 0.00) The guys from CarShield were very cordial ( % 20.00) Purchasing was very easy and the claims process was smooth ( % 48.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , I'm glad I have a policy but I want it to do what CarShield said it would do ( % 50.00) I bought my extended warranty from them on the basis that they said they were going to pay the proper labor rates because I used to have issues with that ( % 0.00) When I signed up they said they had a new philosophy or policy, and that my issue was resolved and they were paying the normal rates in the area ( % 14.32) However, I recently needed to file a claim and again, there was an issue and I had to pay the difference ( % 0.00) It bothered me that they were not willing to pay the labor rates that the local Mercedes dealers in our area charge because it's a Mercedes and we take it to a Mercedes dealer ( % -6.25) They're expecting me to take it to a Joe Schmo garage to get it fixed but that's not right ( % -2.14) I'm irritated because I paid a lot of money for the policy ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , I had an extended warranty before and I had good luck with it ( % 70.00) It ran out and they didn’t have the warranties past , miles, so then I started looking and came across CarShield ( % -25.00) The sales rep did not reveal everything to me ( % 0.00) I was misled on some things saying that the warranty will cover this and that, but it didn’t cover everything they should have ( % 0.00) I had an electrical problem on the door locks and power windows ( % 0.00) When I took it to the dealership and had it fixed, the dealer told me it was a switch in this one component ( % 10.00) CarShield denied the claim and said it's not a switch ( % 0.00) They were nitpicky and would not pay ( % 0.00) They didn’t take care of me according to their book where it said it would cover switches ( % 0.00) CarShield got technical and said, "That switch is inside of this and we don’t cover this ( % 0.00) " I was very upset with that and it ended up costing me $ more ( % 35.00) The dealership said I can protest it, but that I'll be wasting my time ( % 0.00) When I complained about this and what I was told when they sold me my warranty, they said the claims people and the salespeople are different entities and they have no control over what the salespeople do or say ( % -15.00) So the salespeople can say whatever they want, but the claims people don’t have to back up what they say or don’t say ( % 0.00) I have another vehicle that could use a warranty on and I won't use CarShield again because of that one fact ( % 0.00) But I was happy with the way they handled my transmission problem ( % 80.00) I was satisfied with it and they took care of me to my expectations ( % 50.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , I planned on keeping my car, and the manufacturer's warranty was about to wear out, so I decided to get something beyond that ( % 0.00) I went with CarShield and their rep was friendly and seemed to be nice ( % 48.75) I paid in full upfront for the warranty, so it was pretty easy ( % 34.44) When my engine threw a rod recently and I had to use the warranty, I didn't deal with the customer service reps at CarShield ( % 0.00) The service manager at the dealership I go to totally took care of everything for me ( % 0.00) He said that they were trying to look for things to see if they could get out of paying for my car's repair, but I had all my service receipts and records, so eventually they did agree and paid for it ( % 0.00) I was happy and satisfied with the service that I got from them, and I was glad that I had purchased the warranty ( % 60.00) It's very valuable to have an extended auto warranty ( % 20.00) I just wish I would have had one that included car rental ( % 0.00) I've seen some advertisements on TV that include car rental while your vehicle is being repaired, and in the future that will be a part of the service ( % 0.00) I will definitely look forward to that because car rental still costs me a ton of money ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , I own an older car which has a tendency to break down in different areas and I want to be protected ( % 15.28) When I first bought this car several years ago, I was offered CarShield as protection by the dealership ( % 12.50) When it finally ran out, I was called by the company saying I needed to restart it so I did ( % 0.00) There's no difficulty in paying - they take it out on my checking account every month ( % 0.00) However, there was a problem at the beginning ( % 0.00) CarShield didn't tell what exactly happened to the guy I was calling to get my transmission fixed ( % 17.50) The guy I called thought that my car was still working and he explained to CarShield how my car acted on the road and that I lost power ( % 0.00) Then, he told me that he wasn't told this ( % 0.00) But immediately after that, I was approved for a replacement transmission ( % 0.00) It was used, but it's working and they haven't charged me anything for it so I'm satisfied with it ( % 50.00) It's good to have an insurance policy as replacing my old transmission would have cost $, out of pocket ( % 40.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , My old warranty was about to expire, so I got an auto warranty from CarShield because the price was good and the payments were going be affordable ( % 40.00) Making the payments is not difficult at all and are automatically withdrawn from my account ( % 25.00) Last year, I called them about using my warranty to fix my car and filing the claim went really good ( % 35.00) But I had to wait for someone to come and check out my car, and that wasn't done within hours ( % 0.00) Then I had to call the manager or supervisor at their office to look into getting my warranty to cover the charges ( % 0.00) But once I had talked to somebody, they listened to me ( % 0.00) Having the warranty was very useful ( % 39.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , I was impressed with what CarShield explained to me when I was looking for an extended warranty so I said I'd give it a try ( % 100.00) Since I bought a used car, I wanted it repaired at little or no cost ( % -18.75) CarShield offered me the Gold Plan and I was very happy with it because it was on time when I had to use it ( % 100.00) My dealership was impressed with them ( % 100.00) My starter went out and I was looking at buying a new one and have someone put it on and then it hit me that I had an extended warranty, so I called CarShield and I told them I needed the car towed ( % 13.64) They said they would take care of it, and then they gave me a number to call ( % 0.00) They had my car picked up where I wanted and got it repaired in less than a day ( % -16.67) They called and told me the car was ready, I then paid my deductible and picked up the car ( % 20.00) That was the best process that I've made since owning a car ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , When I had my car fixed, it took hours before they could even do anything ( % 10.00) I didn't like them having a hour wait to inspect my vehicle because it was an inconvenience ( % 0.00) However, they replaced the two wheel bearings ( % 0.00) It's great I took the warranty, it saved me some money but they could've covered more after what I paid for the extra extended warranty ( % 43.33) It would have been like but I ended up having to pay $ ( % 0.00) On the other hand, the company I had the work done was very good ( % 39.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , We generally keep a car until the wheels fall of ( % 5.00) The dealership warranty on our car had already expired so we got CarShield ( % 0.00) About a month ago, we filed a claim for a transmission failure ( % -31.67) We gave the car to our mechanic and he worked with CarShield ( % 0.00) They had to have someone come out and inspect it and they had to have their own transmission shipped to him ( % 60.00) It took about eight or nine days to get the whole process done which seem to be a long time ( % 7.50) Having CarShield was good though ( % 70.00) We would have spent more for the repair than we paid for the policy ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , My car was a high-end car and I didn't want to pay and a friend of mine used CarShield so I used it too ( % 37.50) Making payments for the warranty via auto-deposit has been straightforward ( % 37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , I’m getting up in age now and I was thinking about retiring, and I figured an auto warranty might be good money invested ( % 53.75) When I purchased the warranty from CarShield, everything went good ( % 70.00) I had a transmission that went out on the car and they replaced it ( % 0.00) The only thing I couldn’t understand was I had a quote through the dealer that I bought the car from and instead of letting them go ahead and do the transmission, CarShield had to send them one which took a week longer ( % 0.00) If they had gone ahead and let the dealer get the transmission, I don’t think it would've cost them any more money ( % 50.00) But the dealership gave me a loaner so it didn’t cost me anything ( % 0.00) So far, everything is all right ( % 19.29) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , The initial salesman represented the policy in a manner that was misleading to me ( % 18.75) I was led to believe that this covered a lot more than what it actually does ( % 25.00) When I started having problems with my transmission, I called them and was advised to have it tested by someone ( % 0.00) The thing is, the problem manifests sporadically, so when the representative came to test it, he didn't find anything wrong ( % -50.00) I was told that they do not cover it and I would have to wait until it breaks before they do anything ( % 0.00) So I could not take my car and take a trip with it and my sons were telling me that this thing can go out at any time ( % 0.00) When it finally broke, my son (a premier auto transmission specialist) told me that the transmission needed to be replaced ( % 0.00) I wanted my son to work on it, but CarShield said that they will give me a new transmission, that they don't rebuild and the transmission has to come out of their warehouse ( % 13.64) When they sent it, my son said that it wasn't new ( % 13.64) I got a transmission that has been cut from a car in a junkyard ( % 0.00) There was sand in some of the orifices of this transmission ( % 0.00) My son cleaned it up as best he could because they wouldn't be giving me anything else ( % 100.00) I fought with them for a week over that ( % 0.00) For what it cost them to send that transmission to me, my son could've rebuilt mine ( % 0.00) I will not recommend Carshield ( % 0.00) I'm very deeply unsatisfied with them ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , I always have extended warranty ( % 37.50) Anytime I get a car, the warranty that comes from the manufacturer only lasts a year so I needed an extended warranty ( % 0.00) When I searched for “auto warranty”, CarShield popped up first so I went with them ( % 25.00) It was easy to make payments ( % 43.33) I made my payments every single month until I paid it off ( % -7.14) Now I’m still covered up until and when that expires in , I’ll just renew ( % 0.00) I already filed a claim twice ( % 0.00) The first was for a Jeep Grand Cherokee wherein the transmission went out and they fixed that ( % 28.33) The second was for my current vehicle, the Volkswagen Jetta ( % 0.00) I filed a claim for the fuel pump and they fixed that too ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , It’s expensive to work on a Lexus ( % -6.25) I called CarShield and I interviewed them and it sounded like it was good ( % 70.00) So far, my experience has been fine ( % 25.83) However, there were some things that I thought would be paid for that was not ( % 0.00) And it took a while for the place of service to get a hold of them because they need to have something okayed ( % 0.00) But it’s fine and it worked out ( % 41.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , The guy from CarShield was very good to work with and making payments for the auto warranty was easy ( % 57.28) When the check engine light of my truck came on, I brought it to the Autobot shop to see what was going on with it ( % 40.00) The shop looked it over and told me what was wrong ( % -50.00) Then we called up somebody in CarShield and talked to them ( % 0.00) I asked about what to do and how it works ( % 0.00) Then the auto place dealt with the whole thing and they handled it all ( % 20.00) I felt great about CarShield's service and it was all worth it ( % 55.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , I have a BMW and having an extended warranty is very valuable to me ( % 28.75) I knew that if anything happened, it would have cost me a lot of money if I never had it so I'm glad I took CarShield ( % 50.00) It was a good plan ( % 70.00) BMW told me they had never had a problem with them ( % 0.00) I’ve had it for years and it wasn't hard making payments at all ( % -29.17) It was taken direct from my account ( % 10.00) Thank God, I have it as I had to file a claim ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , I’m an older man and I previously owned cars that had major breakdowns after the warranty period ( % 10.94) To manage that in my budget today was tough ( % -38.89) So it happened that having an extended warranty worked out on two of my cars ( % 0.00) CarShield provided a mailer and I first saw it on that advertisement so I contacted them and purchased a warranty ( % 25.00) The payments were a nice monthly payment and they kept it reasonable ( % 40.00) Even at the end, they called and took one payment off if I’d pay the three months in advance ( % 0.00) I took advantage of that and saved a few dollars ( % -20.00) The representatives were generally very helpful and courteous ( % 40.00) I love to read so I actually read the information on the actual contract that I received and that basically answered all my questions ( % 16.67) They were also helpful when I filled out a claim but it is a very slow process ( % 0.50) I understand they verify everything if it’s major work, but it took over a month from the breakdown to have the car back ( % 3.13) It was a long time being down ( % -10.28) Still, everyone was professional, honest, and upfront with what was happening ( % 35.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , I couldn't afford the repairs and ended up trading in one of my vehicles because I didn't have an extended warranty ( % 37.50) Ever since then, I've bought extended warranty ( % 0.00) I found CarShield and purchased about four different warranties with them ( % 0.00) The rep worked with me ( % 0.00) Payments for the purchase of the warranty was easy ( % 43.33) The dealership contacted the customer service team at CarShield when the transmission went out in my truck but it turns out they put a used transmission in and I don't know the mileage on it ( % 0.00) I thought that they had put a new one but they fixed my truck and said that they would still warranty it as long as I have my extended warranty ( % 6.21) ( % 0.00)
Needs attention
Negative reviews
consumeraffairs
NEGATIVE 😕
2022/11
Original review: Nov ( % 37.50) , One person said the intake values were covered another person said not covered!!! Very unprofessional so CarShield no longer has my business and the false ad's on TV is very wrong! So, I will be giving CarShield very bad reviews wherever I go!! ( % -50.31)
consumeraffairs
NEGATIVE 😕
2022/11
Original review: Nov ( % 37.50) , Took my money for months and did not cover any repairs! The sales rep did not tell me about having to drive the vehicle miles before service is rendered ( % 0.00) ( % 0.00) ( % 0.00) False advertisement! Since I did not get service, please return my money that was drafted from my bank ( % -50.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/11
Original review: Nov ( % 37.50) , I called ( % 0.00) Asked the rep about the actuator ( % 0.00) I was told it was covered under my plan and get together dealership to find out that it wasn’t and had to come out of pocket with $ because of the misrepresentation that was told to me ( % 0.00) No I’m not happy with Carshield ( % -40.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/10
Original review: Oct ( % 37.50) , My whole family and friends are with Carshield's dealership ( % 20.00) Told them the problem I been waiting weeks for a answer ( % 0.00) Nobody contacted me ( % 0.00) Very disappointed ( % -97.50) Gotta tell my family and friends that they will take your money every month but take time fix it ( % 0.00) ( % 0.00) Friday my topic on my podcast will be about how CarShield ( % 0.00) ( % 0.00) I’m very disappointed dealership have on the form that y’all need cause I already spend almost in years with this dealership and I thought CarShield will help me save money in the long run but I was wrong ( % -50.83) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/10
Original review: Oct ( % 37.50) , I had made a payment and days later you took another payment ( % 0.00) Leaving me in the red at the bank ( % 0.00) Five days later, I have not received my payment back and you could have just reversed the payment that you took ( % 0.00) Very disappointed! ( % -100.00)
consumeraffairs
NEGATIVE 😕
2022/9
Original review: Sept ( % 37.50) , CarShield was a pleasure to work with ( % 0.00) I only wish that I was able to maintain my contract ( % 25.00) Due to unforeseen financial circumstances, sadly I was forced to relinquish my contract with CarShield ( % -23.13) I do hope to open another account with them in the future ( % 0.00) MR ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/9
Original review: Sept ( % 37.50) , I'm very unhappy with service, first of all I've talked to several agents on shops, I've been given at least shops ( % -20.75) All of them never heard of, or subscribe to your service, I'm tired of this, also it's too much red tape to go thru to try and get service, I've spent several thousands of dollars for repairs on my vehicle, I wish you guys would look out for your clients like you take my money ( % -12.50) I'm considering canceling my contract, I'm paying for service $ ( % 0.00) a month for each vehicle, I paid for both vehicles on this past Friday, was told they would email my receipt, never happened, spoke with agent was told that's not something that your company does ( % -25.00) I've had your service for over a year ( % 0.00) I'm tired of lies, lousy service, I'm not going to keep paying for service that I'm not getting, then spending my money on repairs ( % -45.00) Please advise, fed up customer ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/9
Original review: Sept ( % 37.50) , For a bill that totaled over $, Car Shield only paid $ ( % 0.00) For a protection plan that costs me $, ( % 0.00) a year ($ ( % 0.00) a month), it hardly pays to keep this plan ( % -29.17) I hate to think how much an air conditioner or transmission would end up costing me if I ever needed them ( % -30.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/9
Original review: Sept ( % 37.50) , Only thing I would suggest is that rental would be approved based on Mechanic's time frame as well ( % 0.00) Maybe visiting with them and getting feedback on how soon the vehicle repairs will be completed ( % 0.00) I was only authorized days and the Mechanic shop will be taking approx weeks since parts had to be ordered! Very disappointing due to that ( % -30.17) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/9
Original review: Sept ( % 37.50) , Work done on another Toyota RAV and they charged me for it ( % 0.00) I called and told you about it and you guys handled it ( % 0.00) Thank you ( % 0.00) We didn't improve the work and the next day is when the work was approved by you ( % 0.00) I knew I did not have a pan gasket leaking and I knew that my car was not in that bad of shape and I knew that I should not have to paid $ because I knew there was nothing wrong with my car except the radio ( % -60.00)
consumeraffairs
NEGATIVE 😕
2022/9
Original review: Sept ( % 37.50) , Broken suspension rods and pins to be replace, found out when having garage doing annual oil change and car inspection for the year ( % -40.00) Did not know the pins in rods were missing (broken) and thus breakage of rods resulted ( % -30.00) So, had garage call to see if rods were covered under policy to help pay the $ that came unexpected to my budget ( % 10.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/9
Original review: Sept ( % 37.50) , My check was not deposited at work due to a technicality and CarShield reps are helpful and understanding and easy to work with on matters out of my control ( % 15.42) I have never had anyone be rude or make me feel uncomfortable explaining my situation ( % -40.00) My check was not deposited at work due to a technicality and CarShield reps are helpful and understanding and easy to work with on matters out of my control ( % 15.42) I have never had anyone be rude or make me feel uncomfortable explaining my situation ( % -40.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/9
Resolution response: Sept ( % 0.00) , ACS reached out to me and we were able to resolve our differences ( % 50.00) Case is now closed ( % -10.00) Original review: Sept ( % 37.50) , I purchased CarShield after a pricey repair ($ ( % 0.00) +) ( % 0.00) When it was time for more repairs, I called CarShield and asked what to do prior to bringing my car in ( % 25.00) I was instructed to bring the car in to the repair shop and give the person checking me in numbers to reach CarShield and start a claim ( % 0.00) I was told by the CarShield representative that would be all I needed to do ( % 0.00) This was in the beginning of August (//) ( % 0.00) After leaving my car in the repair shop for a few days, I received a call from the shop with estimates on when parts would arrive, and work would be done (late September) ( % -25.00) I was also told they couldn't get in touch with anyone at CarShield to start a claim and find out what was needed which prompted me to call CarShield for help ( % 0.00) I was told by CarShield the repair shop needed to send documentation ( % 0.00) This is something that should have been communicated between CarShield ( % 0.00) I relayed the information to the repair shop who informed me CarShield was not very responsive ( % -10.00) Five weeks later, the repair shop called me to say my car was ready however they've not had any communication with CarShield ( % 10.00) Again, I called CarShield to see what was holding up the process and was told the repair shop should reach out to the adjustor with a final invoice and after hours, payment would be send ( % 0.00) As this was the end of the day, the repair shop and I agreed to speak in the morning ( % 0.00) Again, I relayed the information, and the invoice was sent ( % 0.00) The next day I checked in with the repair shop to see if payment had been received so I could pick up my car and found no payment had been received ( % 0.00) Both the repair shop and I called CarShield ( % 0.00) I spoke to representatives who said they'd check on it ( % 0.00) After getting off the phone with CarShield, I received a phone call from the dealership stating, "I'm so sorry to tell you this but CarShield is saying they aren't paying the claim because the work was not approved ( % -50.00) When I asked them why they didn't tell us what they needed, the person on the phone replied, 'It's in her contract'" ( % 0.00) NO ONE at CarShield mentioned this to the repair shop nor did they tell me when I called (as I shouldn't have had to) ( % 0.00) I immediately called CarShield and received someone who spoke to an adjustor and confirmed the claim was denied because work was done prior to approval ( % 20.00) I asked how this could be possible as both the repair shop and I were in communication with CarShield through the entire experience ( % 0.00) The reply I received was, "Sorry, it's in your contract" ( % -50.00) That day I ended my contract with such a SCANDALOUS company ( % 0.00) Needless to say, in order to get my car, I had to pay $ ( % -50.00) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2022/9
Original review: Sept ( % 37.50) , Identity theft ( % 0.00) Thank you for waiting on the investigation & new bank card to make the monthly payment ( % 13.64) It is terrible to go through this, but many evil people in this world ( % -50.00) Times are tough & some will commit crimes to survive ( % -38.89) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/9
Original review: Sept ( % 37.50) , Several needed repairs were denied by your adjuster that was confirmed would be covered by your "Slick Sales Team" ( % 5.00) To say the least, I am very disappointed and upset beyond belief ( % -63.75) What has happened to the real "CUSTOMER SERVICE" industry ( % 20.00) You tell people what they want to hear, sell them on your service, then screw them when it comes time for a repair ( % 0.00) VERY POOR CUSTOMER SERVICE and POOR BUSINESS PRACTICE!!!! ( % -74.83)
consumeraffairs
NEGATIVE 😕
2022/9
Original review: Sept ( % 37.50) , Having my car towed to the dealer to be repaired was almost a problem when the towing company was giving me a hard time but when I called CarShield back and told them about it they told me they would handle it and the tow truck was here within a half an hour ( % -15.28) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/9
Original review: Sept ( % 37.50) , Door locks don't work anymore, Holly did a lot of work finding me a mechanic in my zip code ( % 0.00) But she got er done ( % 0.00) I'm not very smart and mom says people take advantage of me ( % -8.24) I'm a poor man and not very smart so she help me ( % -24.12) Ron ** ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/9
Original review: Sept ( % 37.50) , My transmission went out in my Honda car ( % 0.00) They paid six thousand dollars for me ( % 0.00) They are no joke ( % 0.00) They do what they say ( % 0.00) I would recommend to everyone ( % 0.00) I was real skeptical at first, not anymore ( % -25.00) It's hard to believe that there is a company out there that actually does what they say ( % -14.58) Thank you, Car Shield ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/8
Original review: Aug ( % 37.50) , My yr old mom has CarShield ( % 10.00) Her timing chain broke ( % 0.00) Called carshield to get it fixed ( % 10.00) They WILL NOT FIX IT!!! They said she drove it miles after it broke ( % 0.00) **!!! My mom's car was broke down in driveway and we had it towed to shop ( % -15.56) They refuse it fix it!!!! CARSHIELD IS A JOKE AND THEY WILL LIE TO YOU!!! BEWARE PEOPLE find another company!!! Don't waste your money with them!!! ( % -39.06)
consumeraffairs
NEGATIVE 😕
2022/8
Original review: Aug ( % 37.50) , Staff rude and nasty and will not tell anybody about Car Shield ( % -65.00) And yes, I will post my experience on Facebook ( % 0.00) This is SAD, TRAIN YOUR STAFF ( % -50.00) The staff is rude and nasty and don't know what they are doing all of the Customer Service and staff ( % -65.00)
consumeraffairs
NEGATIVE 😕
2022/8
Original review: Aug ( % 37.50) , Transmission went out in my Hummer H ( % 0.00) They approved my repair however they’re going to replace it with a used transmission ( % 0.00) Not even rebuilt and it will only have a year , mile warranty ( % 0.00) They Will Not replace it with a transmission from GM that will be rebuilt and have a year , mile warranty ( % 0.00) To make matters worse when the transmission arrived at the dealership it was for the the wrong year ( % -45.00) CarShield is saying the adjuster has - hrs to review where they sent out the wrong part then make a decision on what happens next ( % -25.00) I was told if they send out another transmission it will take days to arrive ( % 0.00) That means I will have to keep my rental at least - more days and I am left paying out of pocket for a rental car to date for three weeks (the time it’s taken for the claim) and will only be reimbursed for days even with them sending out the wrong part ( % -6.00) They're telling me the contact only pays for days rental ( % 0.00) I have to pay for their mistake and risk having them replace my transmission with a used one ( % 0.00) That is a major part and should be replaced with a like new part ( % 9.94) My vehicle has less than , miles and is excellent condition ( % 41.67) I will be afraid to drive my vehicle with a used transmission ( % -60.00) I will absolutely not be referring CarShield to anyone and would advise people to go with another warranty company ( % -10.00) Unhappy customer Y ( % -60.00) ** ( % 0.00) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2022/8
Original review: Aug ( % 37.50) , When it came to be to get my car fixed was denied because when I first signed up was given wrong information ( % -5.00) Was absolutely horrible ( % -100.00) Totally do not give you correct information when you sign up and then when it's time to get your car fixed you can't cause they gave you wrong Info in the very beginning ( % -5.00) They suck ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/8
Original review: Aug ( % 37.50) , Everything about your non service was disgusting! Everything I thought I could count on after years of paying was inaccurate and a fraud!! You could not even find my home and I went days without help of food and transportation! ( % -100.00) I have wasted years and a lot of my money that I could have set aside and handled the issue myself! ( % -25.00)
consumeraffairs
NEGATIVE 😕
2022/8
Original review: Aug ( % 37.50) , The worst experience so far ( % -45.00) My car has been down since this Monday ( % -15.56) Customer service is not very helpful towards new customers ( % 1.82) The places I have called on the list aren’t in network and or they don’t work on Land Rovers ( % 0.00) No car no rentals ( % 0.00) Only public transportation for work, which is definitely not good ( % -11.67) Long hours commuting ( % -5.00) The Land Rover dealer says that they don’t work with CarShield ( % 0.00) I’ve been a member since two months and I’m really not happy ( % -40.00) The surveys are also very annoying ( % -100.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/8
Original review: Aug ( % 37.50) , This is the second claim I have had in + years and the second one I'm having to fight for ( % 0.00) I have the Gold Powertrain policy with a bad CV axle on our MKX ( % -70.00) They have said that they will NOT cover a penny of it because it started from the boot ( % 0.00) Well, DUH, that is where CV axles usually go bad from ( % -50.00) They list it's a covered part and that is it ( % 0.00) But, when their approved mechanic calls them and tells them this ( % 0.00) ( % 0.00) ( % 0.00) they say, "NA, IT'S NOT COVERED!" It started from the housing they say ( % 0.00) Housing? It's a boot ( % 0.00) Their approved mechanic has a jaw-dropping mis-belief of their stance ( % 0.00) Why am I spending almost $ ( % 0.00) a month to have coverage when they don't pay for squat? All the things they say they cover ( % 0.00) ( % 0.00) ( % 0.00) they break down into micromanagement to see how they can get out of it ( % -15.56) Then, they make up words that are not properly used to cover themselves ( % 0.00) The money leaves my bank account every month and goes into theirs ( % 0.00) And, that seems to be the ONLY way they plan to have that work ( % 0.00) See you in small claims court! Read full review ( % 1.88)
consumeraffairs
NEGATIVE 😕
2022/8
Original review: Aug ( % 37.50) , I sent in my car for repairs GMC Terrain, I purchased the warranty in the event we would need to have it repaired out of warranty ( % 0.00) And sure enough the first time using the warranty the claim was denied ( % 25.00) I was lied to and fed baloney ( % 0.00) I needed the engine variable valve timing intake and exhaust replaced ( % 0.00) The part was ( % 0.00) each and the total cost for that repair was ( % 0.00) ( % 0.00) So you lost a potential life time customer who was in the process of purchasing two more additional plans for my children who are of driving age and have their own vehicles ( % 36.67) I feel I was lied to and sold a bogus policy ( % 0.00) I feel your company is full of liars ( % 35.00) They said anything to sell me a warranty even offered me $ ( % 0.00) off a month for the two policies so I purchased the plan ( % 0.00) But when it came time to collect the claim was denied ( % 0.00) Your company offered my an additional $ ( % 0.00) off the price per month for my policy which comes out to $ ( % 0.00) off my yearly price for the warranty ( % 0.00) I was truly taken back because the cost of the repair was $ plus parts, why would you just approve the claim? I am truly appalled ( % -40.00) I am a hard working low wage earner and every penny counts ( % -14.58) I am truly disgusted by your company's inability to follow through with the promise they made ( % -100.00) SHAME ON YOU ( % 0.00) I am truly appalled by your lack of concern for my plight ( % -80.00) I even prepaid for one of my warranties for my car ( % 0.00) Boy was I a sucker ( % -30.00) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2022/7
Original review: July , American Auto Shield Sucks ( % 2.50) I’ve been getting the runaround for weeks because of the mileage discrepancy which was an error on CarShield‘s part ( % 0.00) You guys took my money and close my account ( % 0.00) Reinstate it ( % 0.00) My account is no question about mileage ( % 0.00) I wasn’t told about miles a day ( % 0.00) They never asked me about what was the mileage ( % 0.00) I’m a disabled veteran ( % -10.00) I have been sick with the Covid-’ and was unable to speak or know the correct mileage on my vehicle ( % -60.71) I’ve never had this problem before while dealing with Car Shield ( % 0.00) Can you fix my car before and I had no problem now that you have American Auto Shield ( % 0.00) It’s been nothing but a mess ( % -17.50) I’ve heard the same thing from other customers who have Car Shield ( % -6.25) This is unacceptable ( % 0.00) I’m gonna rent a car that I’m paying for and you guys may not even reimburse me ( % 0.00) I’m disabled ( % -20.00) I have a sister terminally ill and a disabled father that I have to get back-and-forth to Wisconsin which is round trip / times a month Which is why my mileage is in question ( % -30.00) I explained everything to Auto Shield and Car Shield ( % 0.00) Unacceptable truly unacceptable ( % 0.00) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2022/7
Original review: July , Thank you for making my repairs easier than I could have imagined ( % 37.50) I didn’t think I would get my truck back in just a week, I had a bad experience with a different warranty company ( % -23.33) Thank you for not being hard ( % -29.17) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/7
Original review: July , During my initial telephone discussion with your agent regarding your program and its various elements I was told that the SILVER coverage program had a $ deductible ( % 12.50) Later I discovered that the deductible is really $ ( % 10.00) Not a lot of money but disappointed with the error ( % -75.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/7
Original review: July , I called on Monday & gave the gal my new credit card info, payment was due yesterday, your company put thru my payment on the old credit card, which made me mad ( % -2.77) I talked to Erin today & she corrected all of this & apologized several times for this mistake ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/7
Original review: July , Car Shield is not interested in repairing anything that is covered under their contract ( % 12.50) We had a lifter go out on our truck ( % 0.00) Car Shield said it was not covered and when we went to cut off the insurance, then said it was ( % 0.00) Another part was affected because we drove it home and they said it was our fault for driving it after they had said it was not covered ( % 0.00) The customer service reps are rude and don't care ( % -30.00) "Why should they ( % 0.00) I sure their wages are poor ( % 5.00) " Do not waste your money on this insurance it is not worth it ( % -2.50) Everything they advertised on TV is a scam!!! ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/7
Original review: July , I started CarShield to save money on my car repairs ( % 37.50) And all it did was for me to lose money ( % 0.00) My car was in the shop since June , ( % 0.00) It's July and I still don't have my freaking car back ( % 0.00) I constantly call day after day and I felt like the reps was just telling me stuff to get me off the phone ( % 0.00) Worse experience I ever had with any company ( % -40.00) I done miss days from work and days from my daily activities because I didn't have my car ( % 0.00) I was ready to cancel carshield until I met a representative that showed me she cared by the name of Kayla ( % 20.00) She went far and beyond to help me get answers and get the ball rolling ( % 10.00) She also did a follow call to me to assure things was getting done ( % 0.00) ( % 0.00) Kayla I thank you dearly ( % 0.00) The bad stars does not go towards Kayla ( % -70.00) It goes towards the company ( % 0.00) It's not right for my money to come out automatic and I get crappy, slow and unsatisfied service ( % -22.14) Again thank you Kayla ( % 0.00) This review my name don't have to be anonymous ( % 0.00) I don't care who see this review ( % 0.00) This what I going through just not right and yes I'm beyond mad ( % -38.39) I'm pissed ( % 0.00) And in all it's July , and I STILL DONT HAVE MY CAR BACK ( % 0.00) But at least Kayla got me a different answer from the repair shop saying the adjustors came today versus no one should up after they told me they was coming ( % -15.00) Have a good day ( % 70.00) ( % 0.00) One unsatisfied customer ( % 0.00) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2022/7
Original review: July , Try to open my door for min in a park lot of Jewel Osco with grocery in degree weather, and I am a handicap senior ( % 18.75) I got help from someone in the park lots that I appreciate very much ( % 26.00) This was bad experience ( % -70.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/7
Original review: July , The shop that has my truck is calling and they are not getting any response ( % 37.50) They are trying to get the parts before they deplete the stock and it becomes a backorder ( % 0.00) ADAM IS THE AGENT ( % 0.00) WE NEED A RESPONSE ( % 0.00) They are waiting on him to respond ( % 0.00) They have been calling and leaving messages ( % 0.00) The shop is A Automotive Repair (--) ( % 0.00) Some parts are real hard to purchase ( % -43.75) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/7
Original review: July , I called customer service just to have my due date changed because I forgot to leave enough money in my account for auto pay ( % 8.33) The representative was very helpful and immediately changed the due date to the day I requested ( % 3.75) Now my due date is right after my payday ( % 8.04) No more overdraft fees!!! ( % -48.83)
consumeraffairs
NEGATIVE 😕
2022/7
Original review: July , Have been unable to use this warranty because I have been unable to find a repair shop that accepts the Car Shield warranty ( % -20.83) Have felt deceived by what I was initially told and what my paperwork described as my benefits ( % 0.00) There was no hesitation to accept my payments while at the same time no effort was expended to resolve my issues with finding a local repair location ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/7
Original review: July , No one takes Car Shield around my location ( % 37.50) Customer service hung up on me times ( % 0.00) I will be switching insurance by the next billing date ( % 0.00) The customer service is not helpful at all and there rude ( % -30.00) I am very disappointed in the whole company ( % -38.75) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/7
Original review: July , I took my truck to the dealer to change the oil, rotate tires, change filters ( % 37.50) They went ahead to do a safety check and found some very dangerous items needing attention ( % -78.00) I did not want to break down somewhere so ( % -15.56) ( % 0.00) ( % 0.00) I asked them to submit to Auto Shield ( % 0.00) I never heard from Honda dealer until I was told the truck was ready for P/U ( % 20.00) Never had an issue ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/7
Original review: July , I could not believe that you do not cover alternators ( % 37.50) This is a expensive part not to mention the labor expense ( % -50.00) I didn’t receive an ID card to present to the mechanic ( % 0.00) I gave him the letter sent by you welcoming me to your service ( % 0.00) Can you send me one please ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/7
Original review: July , Sad to say that Carshield couldn't help me out at this time, the repair that I need isn't covered under my plan ( % -6.25) My electronic steering went on my car and that's not covered under the plan that I have so the cost will be out of pocket ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/7
Original review: July , I’m very disappointed in the amount that Carshield covered ( % -30.00) I’ve had extended car warranties before and I’ve never had to pay that much of the total for a car repair ( % 10.00) I will be going with a different warranty company soon ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/7
Original review: July , If I could give negative stars I would lousy/scam/joke of a company! Wouldn't pay for completed job ( % 0.00) ( % 0.00) ( % 0.00) wouldn't pay in a timely manner because CarShield is in Mountain time!!!! reps told me that!!! What the hell does that matter???! ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/7
Original review: July , I'm paying $/month for cars for years, but CarShield can't even cover my AC when it broke down in the middle of summer at °F heat ( % 7.31) Their explanation was that they don't cover the relay which makes the AC runs! This is insane! In my contract, it shows that the AC is covered but NOT the parts that keeps this AC running ( % -100.00) That doesn't make sense, but that's how they make money ( % 0.00) The trick is this: they "cover" the expensive parts that take longer, years, to break down ( % -32.78) By then, they already made profits from you ( % 0.00) And they don't cover the less expensive parts which breaks down very often ( % -15.56) Smart, right ( % 25.00) Anyways ( % 0.00) I ended up paying out of my pocket close to $ to replace a $ relay on top of $/month ( % 50.00) You do the math ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/6
Original review: June , You company will not cover actual cost for repairs ( % 18.75) You use an outdated labor rate guide from that is at least to ( % -35.00) hours off from the actual time needed for repairs ( % 0.00) ( % 0.00) received a $ ( % 0.00) repair bill and your company only will pay $ ( % 0.00) ( % 0.00) Will no longer use your product or recommend it to others and will be contacted the BBB about your actions and counsel regarding reimbursement of funds and any other cost incurred ( % -12.50) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/6
Original review: June , The Volvo mechanic just called and said that the A/C repair was covered with a dollar deductible ( % 37.50) ( % 0.00) Thank you ( % 0.00) I did not know what I would have done without CarShield ( % 0.00) This repair is something that would have probably been expensive to fix ( % -50.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/6
Original review: June , Service was poor ( % -1.25) After the rearview camera was approved by CarShield adjuster, it took several months and numerous telephone calls to the company to find out why the part wasn't being delivered to my mechanic ( % 0.00) I almost gave up and was considered termination of my account with CarShield ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/6
Original review: June , The negative customer service reviews were not my experience ( % 3.75) Customer service was extremely professional and helpful ( % 10.00) It is unfortunate that I just cannot afford Carshield at this time ( % -50.00) Financially I'm in a position to pay for Carshield until a later date ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/6
Original review: June , Dealership has has my truck for over months due to they are having a very hard time getting approval to do the repairs on my truck ( % -4.31) E-mails and phone calls from Dave and myself get no replies ( % 0.00) Serviceman Dave has even talked to Shawn Carriers manager and got callback ( % 0.00) I got no callback at all ( % 0.00) Would appreciate a little help getting it done!!! ( % -36.62)
consumeraffairs
NEGATIVE 😕
2022/6
Original review: June , We are very disappointed in CarShield ( % -30.00) First you think you’re dealing with Carshield but then they pass your policy over to American Auto Shield ( % 12.50) I had a problem with my truck and brought it to the repair shop and gave them my policy information ( % 0.00) This took place in the middle of May ( % 0.00) It took numerous phone calls by the repair shop to set up an appointment to have an inspector come down ( % -7.78) In the middle of all this our claim adjuster was changed from one adjuster to another adjuster which delayed our file even more ( % 25.00) Then the new adjuster was unreliable in returning calls to us or the repair shop ( % 13.64) When he finally did called back to the repair shop he was put in touch with an inspector ( % 0.00) He did a virtual call with the repair shop and submitted a report to the adjuster ( % 0.00) It took several weeks before anyone heard from him ( % 0.00) We spoke to people in the claims department ( % 0.00) They all said they couldn't get in touch with our adjuster nor was there any notes they could relay to us as far as the status of our claim ( % 10.00) Finally the last person we spoke to from the claims department reached out to a supervisor of her department to reach out to a supervisor from his department to help ( % 0.00) After all that he denied the claim and in his notes read by the last customer service rep, he described everything but what was wrong with the truck (wrong parts, etc ( % -33.33) ) and wanted to send another inspector ( % 0.00) At this point which was today July , , we canceled our two policies because of incompetence ( % 0.00) We were very disappointment with the overall service and run around ( % -39.00) We asked to be fully refunded for a policy that was ineffective and at our dismay we were turned down for a refund and would only be able to cancel them ( % 11.48) It seems that CarShield is in the business of selling unusable policies sounds like a scam to me ( % 0.00) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2022/6
Original review: June , Every time I talk to a representative they are always extremely helpful with answers ( % 12.50) This usually happens after I receive mail from another company purporting that I'm late with my payment ( % -27.50) This particular time, however, I think had to do with my payment ( % 16.67) My debit card had been hacked so my automatic payment didn't go through ( % 0.00) I submitted payment over the phone with another card, and believe the problem has been resolved with my bank ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/6
Original review: June , I will not have a car anymore… ( % 37.50) At my age and physical problems I can no longer drive ( % 0.00) I am very sorry to have to cancel this out! I will recommend you to my friends and relatives ( % -81.25) Thank you so much… ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/6
Original review: June , Tiffany graciously assisted me in bringing my account current ( % 18.75) Autopay failed as my account had insufficient funds, but Tiffany reached out to me concerning this and allowed me the opportunity to make it current ( % -25.00) I would recommend CarShield to my friends and family ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/5
Original review: May , I bought the policy and the hype that all covered repairs would be attended to ( % 37.50) I assumed I could take my car to the dealer or any other repair facility to get the work done ( % -12.50) That is not so ( % 0.00) The work can only be done at a facility approved by Car Shield ( % 0.00) In Toronto, metropolis of - million people there is only repair facility approved by car shield ( % 0.00) I am cancelling my policy as I am very disappointed ( % -97.50) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/5
Original review: May , I have an open claim, please talk to Ashlee work ID ** ( % 18.75) She has spoken to me a few days ago about the problem with my claim ( % -20.00) I had started the Car shield policy by giving an approximate mileage and called again with the correct odometer reading later on the same day ( % -13.33) The mileage was not updated and when my car broke down several months later the claim was falsely denied because my mileage was under , miles is what I was told ( % -13.89) When I called Carshield the next day and when I asked what was the mileage recorded when I started Car Shield and what was the mileage that the Chrysler dealer in Paramus NJ documented when the car was towed to their repair facility, the mileage was well over ( % 0.00) Therefore I should be covered for the repairs ( % 0.00) Please get back to me ** ( % 0.00) Thank you ( % 0.00) Robert ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/5
Original review: May , Your representatives had a very nasty position about they self and they hung the phone up on me ( % -31.25) You need to teach your representative how to be respectful to lay people ( % 50.00) They talked to are grown people and not kids ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/5
Original review: May , Would not fix my truck ( % 37.50) The part was under warranty in the book, made up excuse it had no fluid in it ( % -2.50) The shop that took it apart said it had fluid in it, it cost me out of my pocket ( % 0.00) Not waste your hard earned money with Carshield vehicle protection plan ( % -9.58) And it also take them forever to look at your vehicle, sit in the shop for a week and a half before they ever look at it ( % -16.67) Do not buy carshield ( % 0.00) Waste of money ( % -20.00) Thank you Mike ** ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/5
Original review: May , Since signing up with Car Shield I have been very satisfied with their care and service ( % 51.25) They helped me with repairs I would not have wanted to deal with alone ( % 0.00) Unfortunately with the past years growing inflation with everything from groceries to gas I had to cancel my subscription sadly ( % -41.67) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/5
Original review: May , Twice I tried to contact this company via live chat on their website for a quote, and both times they refused to provide it to me ( % 25.57) They wanted my phone number so they could have someone call me ( % 0.00) I asked for the quote directly over the chat, but "Taiveion Higgs" told me it was "illegal" for him to discuss it because the chat operators were not "licensed" to discuss it ( % -20.00) This is obviously a lie, and the fact that they would make up stuff like this is concerning to me ( % 0.00) Bottom line, I never got a quote, and their chat operators are not very knowledgeable and extremely rude ( % -20.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/5
Original review: May , I have another warranty, that I needed to compare coverages ( % 37.50) The only way to do this was to sign up with Car Shield ( % 0.00) I have a warranty with identical coverages, it expires in November ( % 0.00) It is included in my car note ( % 0.00) I am attempting to refinance that note, but I am doubtful with the current rise in interest rates ( % -40.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/5
Original review: May , The Agent at Lex Brodie stated that they would not deal with CarShield, because they had been scammed in the past when it came to them getting paid ( % 6.25) So I had to pay the full amount ( % 35.00) I was disappointed having paid for this service and was told that we could go to any dealership ( % -75.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/5
Original review: May , You raised our deductible after you did the work but failed to let us know, you wouldn’t pay the mechanic all the labor cost or diagnostic fees ( % -6.25) The mechanic was great but your company sucks!!!! We cancelled our plan because they would only pay half of their covered cost!!! ( % -6.45)
consumeraffairs
NEGATIVE 😕
2022/5
Original review: May , I don’t understand why I should have to pay a $ mechanical breakdown fee whenever I’m paying you all Monthly ( % 37.50) I’m also concerned that you all have terrible customer service and agents who don’t quite know how to explain certain things like the mechanical breakdown process and such ( % -26.19) Very incompetent and rude ( % -37.75) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/5
Original review: May , They are slow to inspect your vehicle, they try not to cover repairs, slow to approve inspection ( % -7.50) Without a car for at least days before repairs start, only approve rental after approval ( % -15.00) Stay Away!!! ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/5
Original review: May , I needed a actuated a motor that allows a switch to change from heat to cold air broke ( % -11.25) I was told when I took the contract out heating and air conditioner were covered And that did not happen ( % 0.00) ( % 0.00) I am very upset and want to cancel my service ( % 20.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/5
Original review: May , All the things wrong with my car totaling $ is not covered so I will be cancelling the coverage ( % -6.25) Not happy about it ( % -40.00) I need to get parts that are dealer special parts & it took days to get this info to me ( % 35.71) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/5
Original review: May , Before you get CarShield for your car protection, get an attorney to review their tricky contracts ( % 37.50) They will find a way to escape from paying any repair to your car ( % 0.00) The service is terrible because they can not transfer you to a supervisor and the staff will tell you lies and the company will not recognize their employee mistakes ( % -100.00) Ssshhhame company ( % 0.00) I would not recommend it to anyone ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/5
Original review: May , I needed to update my credit card info ( % 37.50) Although the payment was late, the representative politely accepted my info without judgement ( % -30.00) When I spoke to the representative, I was initially embarrassed because the payment was late; however, within a few short minutes, I felt at ease because of her complete understanding and professionalism ( % -8.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/4
Original review: April , Purchased the most expensive package offered and was told that it would basically be like a factory warranty from Ford ( % 12.50) On separate occasions I’ve tried to utilize this warranty only to be told that on each separate time the part in question is not covered ( % 0.00) How is one camera covered but not the others? Makes no sense ( % 0.00) Not happy with this warranty at all ( % -40.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/4
Original review: April , This company rips off its customers ( % 37.50) I owned a BMW in November ( % 0.00) The engine failed ( % -50.00) An authorized representative of Car Shield authorized the repair facility to tear down the engine to show the point of engine failure ( % -23.61) The ultimate decision of Car Shield was to deny the claim, leaving me to pay the repair facility, car rental, and to finally sale what was left of my vehicle in December ( % 0.00) I contacted the representative that denied my claim to express my discontent, threatened a lawsuit and demanded to cancel my policy ( % 0.00) Months later, I noticed Car Shield has continued to take money from my bank account, and have indicated that I'm not entitled to a refund because I didn't talk with another one of their departments to request a cancellation, even though they have record of my conversation on December th ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/4
Original review: April , My vehicle was serviced about a month earlier ( % 18.75) All of the sudden the vehicle started heating and I stopped it ( % 0.00) Contacted CarShield and was told to take it for repairs ( % 0.00) Did so ( % 0.00) The motor went bad and CarShield sent an inspector who stated that I had not changed the oil and the case was declined leaving me with ( % -70.00) claim to the body shop because they had to open the motor ( % 0.00) He was wrong ( % -50.00) I had proof that the full service was done ( % 35.00) I don't gain or lose if you choose this company but if I knew what I know now, STAY AWAY ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/4
Original review: April , Every time something goes wrong, I call CarShield to see if it is covered and they tell me no ( % -6.25) Now my power steering motor is out and I cannot drive the car and they told me it’s not covered!?! They fix power window motors but not power steering motors? What the heck ( % 0.00) At $ ( % 0.00) a month for the last months I could have replaced it myself! ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/4
Original review: April , Brakes failed and car was towed ( % -6.25) Dealership has yet to submit claim number ( % 0.00) Asking CarShield for coverage amount ( % 0.00) I need my car ( % 0.00) I’m a disabled senior citizen and live alone ( % -3.18) I got the contract with CarShield to give me peace of mind ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/4
Original review: April , I know my vehicle has a lot of millage and is a classic which is why I like the coverage ( % 27.08) As I take care of it I am disappointed, so little is covered ( % -46.88) I know it's got some years on it but it's the small things the breakdown the most ( % 12.50) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/4
Original review: April , The adjuster requested pictures and video ( % 37.50) The shop sent it and they were told they never received them so they were sent again ( % 0.00) In the meantime my car still isn’t fixed ( % 10.00) The shop sent them and refuses to send them again and said the adjuster needs to come in person ( % 0.00) I reached out to the adjuster and they still haven’t returned my call!!! Very disappointed in your service ( % -97.50) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/4
Original review: April , When I signed up I ask do this cover my air conditioning? She said yes ( % 37.50) I get to the shop ( % 0.00) They said, "We don't cover that ( % 0.00) " I call customer service ( % 0.00) They said just upgrade your policy ( % 0.00) They said CarShield doesn't do that ( % 0.00) They lied to since day one ( % 0.00) They are a nightmare ( % 0.00) I am so disappointed ( % -75.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/4
Original review: April , My first claim on a mile car and it was done quick ( % 31.94) I signed up last year in May ( % 0.00) My fuel pump was bad causing really bad smell and hard time starting up ( % -42.29) Thanks CarShield! I have recommended CarShield to a lot of my friends and families and people I meet while driving for rideshare ( % 25.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/4
Original review: April , No one will deal with this company due to non payment of claims ( % 12.50) Not sure what else I can say ( % -25.00) Seems like I am wasting my money dealing with this company… Follow up with repair shops before having customers call it’s a waste of my time ( % -20.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/4
Original review: April , My truck has been covered by CarShield for over years without a claim ( % 37.50) NOW THAT THERE IS A CLAIM they want to drag their feet going through their "PROCESSES" before they will "AUTHORIZE" the repairs and since neither the repair shop nor carshield are open on the weekend it takes even longer ( % -5.00) I AM WRITING THIS REVIEW TO LET OTHERS KNOW THAT IF YOU'RE NOT ABLE TO WAIT FOR AT LEAST A MONTH without your vehicle people should go to other avenues for extended warrantee repair work on their vehicles ( % -22.50) As a matter of just skip the commercials because it's not worth the frustration ( % -15.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/4
Original review: April , The fan that distributes the air/heat is going bad ( % -16.25) ( % 0.00) I spoke to several Nissan dealership and they do not accept CarShield ( % 0.00) They all said they have trouble getting paid and that CarShield is difficult ( % -35.00) This is a concern for me because I pay for CarShield every month ( % 0.00) It makes no sense for me to pay for something and I cannot even find anyone who will accept this warranty ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/3
Original review: March , Was not informed I needed prior approval ( % 18.75) I thought since car was being repaired it would be approved ( % 0.00) I was not a happy customer because of the lack of information from Car Shield ( % -40.00) I hope that in the future and with any customers you have that this will be corrected ( % 0.00) I have vehicle policies with Car Shield and hope to keep them if things improve ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/3
Original review: March , We just need to Upgrade the Language used to explain Covered and Non Covered Parts in our Packages ( % 37.50) Especially the Silver Package ( % 0.00) As I explained a Case Scenario that clarifies how a Water Pump failure should include a Thermostat and Radiator Conjoined Repair ( % -31.67) As the Water Pump is Covered under the Silver Package ( % 0.00) Yet the Thermostat and the Radiator failure is not covered Under the Silver Package as Stand Alone repairs even though they are Conjoined and may have caused the Water Pump to Fail ( % -40.83) Due to the Semi Mid-grade Package ( % -12.50) And that Door/Window motors, Air Conditioning Fans and Units Should be Covered under this package as the car under my Policy is an upgraded version of the make and model car I own and is a necessity to provide Sports Luxury Sedan Comfort to both the Driver and all Passengers ( % 60.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/3
Original review: March , Sign up if you want but be aware about all they will pay out for is engine or transmission dropping out of your car ( % 31.25) Put your money in the bank for future repairs ( % 0.00) Every repair shop I speak with says they are horrible and if covered takes forever to process ( % -100.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/3
Original review: March , My truck started to act funny, So I dropped it off at my mechanic's ( % 31.25) He called me up and said that the trans was going out and I had to take it to a trans shop ( % 0.00) I drove the truck less than mile to the trans shop ( % -16.67) You called me and said that you are going to replace the torque converter, now because I drove it there you are not going to pay to fix the transmission that is bad because of the torque converter ( % -70.00) Obviously it had to be going out a little at a time and not just the mile I drove it to the trans shop ( % -9.38) SO to say the least I am not happy at all with your company, which I am sure I would have stayed with for a long time so you could get your money back and I still had peace of mind knowing I was covered ( % -5.00) There is nothing that said I had to get it towed to the shop and that is why you said you are not covering the trans ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/3
Original review: March , I was under the impression that the Platinum Plan covers everything but unfortunately it does not ( % -6.25) I have to get my Catalytic Converter changed on my car but it was not covered because CarShield does not cover the emissions system ( % 0.00) I am dissatisfied with the coverage offered and also Tracy C ( % 0.00) from the call center needs Professional Development ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/3
Original review: March , I am struggling to get a simple repair claim started on vehicle ( % 18.75) Time is ticking ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) Did not know how painful the process is to initiate a claim ( % -70.00) I am already aware of work that needs to be done ( % 25.00) I have a receipt with recommendation parts and labor but now I need the repair facility to take a moment to call in to get the ball started ( % 0.00) Meanwhile vehicle still remains unfixed ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/3
Original review: March , I think I was treated well ( % 37.50) Not much to say ( % -10.00) You were not able to help me to get my car fix ( % -25.00) You did not have all the information that you needed ( % 0.00) Precision Engine Inc told me the motor was no good ( % -35.00) Told you just timing change ( % 0.00) Also Mark ** was to have called me ( % 0.00) I would have told him what I was told ( % 0.00) I tried to thank contact him ( % 0.00) No go ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/3
Original review: March , I called to see if my part was covered and they said yes and then when I went to pick up my vehicle found out it wasn’t ( % 37.50) Second time that you failed me ( % -25.00) I’m forced to keep the contract because I paid almost a whole two years and I have another three years after that ( % -5.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/3
Original review: March , The only thing this policy will help me with is if my engine or transmission fail ( % -4.17) Power seats aren’t covered like your commercial says ( % 0.00) I have spent hundreds of dollars getting things fixed on my vehicle and CarShield didn’t cover any of them ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/3
Original review: March , Stay away ( % 37.50) ( % 0.00) ( % 0.00) They don't care about anyone ( % 0.00) Declined my claim ( % 0.00) Service Manager said he never had any company "hang their hats" on a claim like mine in over years ( % 0.00) Terrible ( % -100.00) Wish I read reviews first! ( % 31.25)
consumeraffairs
NEGATIVE 😕
2022/3
Original review: March , Cancelled membership, it wasn't worth it ( % 33.75) Repair that wasn't covered should of been ( % 0.00) Cancelled by email numerous time and was told I have to call for proof and verification ( % 0.00) I replied my email is verification of proof ( % 0.00) That's a sign of bad customer service, what happened to the company calling the customer? ( % -70.00)
consumeraffairs
NEGATIVE 😕
2022/3
Original review: March , Even though times are hard, the rep was able to identify the benefits in keeping my plan ( % 19.44) This is an CarShield in case something bad happens to my vehicle ( % -70.00) I would recommend them to my colleagues ( % 0.00) Thank you ( % 0.00) Thank you ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/2
Original review: Feb ( % 37.50) , Car in the shop for transmission trouble? I don't know what's wrong for sure but the repair shop said Transmission trouble ( % -10.00) Hoping that CarShield will help ( % 0.00) This is my first experience with serious trouble ( % -9.44) I am not sure about the transmission but hoping that it can be repaired ( % -25.00) The car jerks and sounds like it is having trouble shifting in gear ( % -20.00) I think ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/2
Original review: Feb ( % 37.50) , Claim department is bad service, ( % -70.00) Always have excuses for my claim, my machine already telling adjuster what is wrong my car, take me months for same issue, after last week I decided cancel my insurance, I pay $ a month, they don’t want do thing about, just play game with me ( % -22.50) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/2
Original review: Feb ( % 37.50) , When I call to cancel have a very difficult time ( % -65.00) We'll not do business with Car Shield again ( % 0.00) I do not like being pressure to keep a policy that I didn't want ( % 0.00) So please do not contact me or call any informs or ways ( % 0.00) Do not want to do business with you guys ever ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/2
Original review: Feb ( % 37.50) , I waited two weeks to get my car fixed cuz of being late on a payment and hard time can I get my car to the shop ( % -16.39) They check it out, call Carshield and they won't even cover it about cover gasket but it takes someone to to know how to fix it ( % 0.00) $ wouldn't cover it ( % 0.00) I'm not happy at all and I did not have the money ( % -40.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/2
Original review: Feb ( % 37.50) , Told I was approved ( % 0.00) Then dealership told me I was denied ( % 0.00) Very unhappy at this time ( % -78.00) Kept saying the contract, the contract ( % 0.00) I hated the whole phone calls ( % -35.00) I think it’s false advertising the way they say it will cover all expenses ( % -40.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/2
Original review: Feb ( % 37.50) , Carshield has the worst customer service of any company I've ever worked with ( % -100.00) Took forever to hear back from anybody, and then got no answers ( % 0.00) Took three and a half months get my car worked on with substandard parts put on my car ( % -16.67) I never had any idea what was going on ( % 0.00) Call them several times daily ( % 0.00) Got no answers ( % 0.00) Felt like I was talking to a politician ( % 0.00) Nothing but double talk that meant nothing ( % 0.00) The substandard part that was ordered in by Car Shield had my mechanic put it on ( % 0.00) I ended up having to replace anyway months later ( % 0.00) Which took three and a half months to get here and put on the vehicle, like I said earlier customer service the worst in the industry carshield ( % -38.89) They work on coming up with reasons not to do anything ( % 0.00) Borderline fraud or at least very poor ethics ( % -41.00) What they're advertising implies and what reality is are so different ( % 0.00) Where their commercials say Carshield takes care of everything they barely took care of anything in three and a half months ( % -5.83) Waiting for my car to get fixed or actually trying to find out whether or not it's going to be fixed ( % 6.67) Talk to somebody twice two times in three and a half months ( % -16.67) What a joke ( % 0.00) Three and a half months it carshield to make up their mind ( % -16.67) They did end up paying for less than a quarter of what the bill was, and they brought in a substandard part ( % -16.67) The substandard part they brought in that broke six months later that had to put replace myself ( % 0.00) Anyway it's what they pay for so out of a $, bill they pay for $, ( % 0.00) Car Shield is a waste of money a waste of time and you will feel used and abused after you're done dealing with him ( % -20.00) At least that is my experience ( % -30.00) The money I paid carshield I should have put in the bank and savings account so I had the money, to pay for my car ( % 0.00) It would have been cheaper in the long run ( % -5.00) My experience carshield is the worst company out, I'll say it's in the number one and two for me worst companies just in case I forgot one over the years I have ever worked with or dealt with a joke!!! Read full review ( % -55.00)
consumeraffairs
NEGATIVE 😕
2022/2
Original review: Feb ( % 37.50) , I had my Chevy Tahoe covered with Carshield ( % 0.00) I took the truck to the dealer to have a diagnostic done after I had an issue with the transmission ( % 0.00) They opened a claim which was denied by Carshield ( % 0.00) Carshield argued that the vehicle was fixed before the inspector arrived which was false according to the dealer ( % -15.00) WOULD NOT RECOMMEND! I PAID $ OUT OF POCKET ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/2
Original review: Feb ( % 37.50) , Nothing was covered ( % 0.00) Extremely disappointed and considering other options at this point ( % -43.75) Contract should clearly state was is and is not covered - clearly ( % 10.00) Ex ( % 0.00) Check engine light on due to ECM ( % 13.75) Not covered ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) very disappointed and questioning what IS covered ( % -97.50) You cover B and C but because you don't cover A - consumer is screwed ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/2
Original review: Feb ( % 37.50) , I am grateful to have coverage on my car but it is disturbing to find out that CarShield wants to use used parts for repairs and not cover for new parts ( % -5.45) In some cases used parts are not the way to go when doing repairs on cars and I had to pay for a new part to be put in my car because CarShield wanted the repair shop to use a used part that they would provide ( % 13.64) (Not Good) ( % -35.00)
consumeraffairs
NEGATIVE 😕
2022/2
Original review: Feb ( % 37.50) , Cheap and poor customer service ( % 0.00) They lied to me about the coverage and handled my claim very poorly and with no sense of urgency ( % -52.00) I was constantly told the same excuse over and over again ( % -1.67) And at the end of the day they informed the shop that they would not cover all of the repairs ( % 0.00) And would not reimburse me for my rental either ( % 0.00) I canceled my coverage and will not be returning or recommending this company to anyone ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/2
Original review: Feb ( % 37.50) , Why didn't they approve my A/C to be fixed ( % 10.00) I pay every month for what ( % 0.00) Not right ( % -14.29) Very disappointed with Car Shield ( % -97.50) We pay so much and cover nothing ( % 20.00) Am and on a fixed income ( % 10.00) Your monthly cost should be lower for Senior citizens ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/1
Original review: Jan ( % 37.50) , I hesitated so long about getting Carshield ( % -5.00) I went with my first instinct and got Carshield ( % 25.00) I have the Platinum coverage ( % 0.00) Everything covered, including road side assistance, towing, rental car ( % 0.00) My vehicle is a with over , miles no warranty ( % 0.00) I would be totally insane not to have purchased Carshield ( % -100.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/1
Original review: Jan ( % 37.50) , I submitted my complaint to the Better Business Bureau and tonight I will submit my complaint to Yelp and Google and give it as much publicity as possible ( % 2.00) American Auto Shield failed to honor their part of the contract ( % -25.00) After $ of out of pocket car repair expense my vehicle is now in worse condition than when I brought it in to The Auto Repair shop, Joe's Auto Repair, than when I originally brought it in over one month ago ( % -1.25) Read the claim # above for further details ( % 0.00) Its Customer Service job run interference between customers and adjuster ( % 0.00) They are put in a bad position; they provided little to no service to contract holders ( % -44.38) The coverage is a farce ( % -40.00) The contract is written for legal to declare exceptions while adjusters dispense judgements based on false assertions ( % -10.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/1
Original review: Jan ( % 37.50) , I purchased an extended warranty from CarShield a year ago and recently had issues with my car which required costly maintenance ( % 0.00) Car Shield says you can take the car to any certified repair shop and they will take care of things ( % 0.00) So I had the car taken to the dealer I bought it from for the work and they stated that they would not work with Car Shield due to bad dealings with them in the past ( % -35.83) SO I looked for other repair shops that would do the work and the nearest one was miles away from my home ( % -12.50) I live in the Hampton Roads area and there are certified repair shops on every street ( % 13.64) But the closest I could find with a Car Shield Reps help that would work with them was miles away ( % 0.00) This is a very big misrepresentation of their coverage of repairs ( % 0.00) Also it was stated that how they pay is over the phone by company credit card and that they must approve of repairs before the shop is authorized to do them ( % 0.00) I paid $ ( % 0.00) dollars a month for a full year with zero help when I needed it so I discontinued my coverage ( % 35.00) So my advice is if you buy a car get the extended warranty ( % 0.00) It may cost you more but you won't get screwed in the end ( % 50.00) I chalk this up to a bad investment to ensure for repairs with a company based on fraud ( % -70.00) Now I'm out dollars with zero to show for it ( % 0.00) Never again Car Shield!! Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2022/1
Original review: Jan ( % 37.50) , Polite & helpful; patient; this was a different experience for us and we are very doubtful of taking on a new quest at this stage of our lives, however, this may be of assistance to us as we go forward ( % -28.79) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/1
Original review: Jan ( % 37.50) , My car is at Aamco and needs a motor ( % 0.00) They can’t get in touch with claims dept ( % 0.00) Always on hold ( % 0.00) I been with you all over a year ( % 0.00) Always pay on time, so what’s the problem ( % 0.00) I feel really frustrated about my car ( % -70.00) I thought I could depend on CarShield ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/1
Original review: Jan ( % 37.50) , I am so disappointed with CarShield ( % -75.00) The lack of communication and it appears they are looking for reasons not to approve my repair at a reasonable rate for the mechanic ( % 20.00) I will try again but last chance then I'm changing companies ( % 0.00) I might even go with Endurance extended warranty ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/1
Original review: Jan ( % 37.50) , While driving on freeway transmission started slipping, coasted to a stop ( % -10.00) Required tow service ( % 0.00) Had towed a dealership waiting for response from dealer ( % 0.00) Called Car Shield ( % 0.00) They said this should be covered under warranty ( % 0.00) Backup camera also failed ( % -50.00) Car in camera appears inverted or upside down ( % -15.56) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/1
Original review: Jan ( % 37.50) , I also have a Audi all road with you guys so two cars and had horrible experience both times ( % -100.00) First time the Audi had a major oil leak to where the repair shop at Audi said if I don’t get it fixed "your engines gonna blow up" ( % 13.75) Well you guys would cover it so Audi said, "Let it blow up then they’ll cover it," which is just dumb ( % -37.50) Second experience you fought me on replacing a motor mount that was broken ( % -20.00) He thought the car repair place and myself on the repair to where you wind up covering a little bit of it, third experience was engine lights on on my Chrysler ( % -9.38) Took the best coverage on both cars lease I thought I did which amount I set it up with Joe Kay never told me that they didn’t cover everything on the Chrysler so you screwed me again ( % 100.00) I write an article for a paper in Southlake Tahoe and believe me they’re going to hear about everything about my horrible experience I’ve had with you guys ( % -100.00) Your tv commercial does not tell the truth! I really had a lot of confidence you guys in the very beginning thinking that finally I found someone who could actually take care of the problems with my vehicles that I couldn’t afford ( % 8.00) I was so wrong! I cancel both my accounts with you guys after paying you for over two years ( % -62.50) The amount money I paid you would’ve fixed both my cars on my own so thank you very much for the horrible experience!!!! Read full review ( % 6.20)
consumeraffairs
NEGATIVE 😕
2022/1
Original review: Jan ( % 37.50) , Since I have never had CarShield before I feel hesitant about how it will work when I actually have an issue with my car ( % 0.00) It's the unknown that's scary to me ( % -30.00) I guess because I have driven for almost years and never had anything major happen I hate to pay money each month when something may not happen ( % -36.88) But for now we will just wait and see ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/1
Original review: Jan ( % 37.50) , The ignition was not covered at all ( % 0.00) I had to pay over $ out of pocket! Christian Automotive even called to get help and was told no ( % 0.00) Some of this should have been covered ( % 0.00) I called also to express my concern and was only given a $ off monthly on my coverage for both of my vehicles ( % 0.00) It's not enough ( % 0.00) These are tough times and needing help with the cost of repairs I thought was going to be help with your insurance but its not! I'm not happy with the service so far and I've only been with you a couple of months ( % -19.65) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/1
Original review: Jan ( % 37.50) , It was a pleasure to get Car Shield back since the credit card company failed at doing their job ( % -25.00) Congratulations ( % 0.00) Chase Credit card failed in their mission to honor this company and shall cancel my card ( % -50.00) Your computer system is blocking this from going through ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/12
Original review: Dec ( % 37.50) , In my case the repair wasn't honored because it wasn't on the list,, customer service was helpful, roadside service was timely, I was disappointed in the fact, that I have paid monthly and when I needed a repair, it was not on the list ( % -75.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/12
Original review: Dec ( % 37.50) , The customer service agent was very knowledgeable about cylinder misfires ( % 20.00) He knew exactly was I was talking about ( % 25.00) My vehicle had a misfire in cylinder ( % -20.00) Sparks and ignition coils were replaced ( % 0.00) The misfire persisted ( % -20.00) Further analysis revealed low compression in cyclinder and poor vacuum indication a bad valve ( % -22.17) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/12
Original review: Dec ( % 37.50) , I hate that you guys would not honor the contract that you gave me ( % -80.00) As far as I am concerned your company has false advertisement and I would not recommend this company to anyone ( % -15.00) I will be submitting my opinion to the Better Business Bureau on this matter ( % 50.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/12
Original review: Dec ( % 37.50) , I am canceling my account due to the service I need is not covered by the expensive amount I am paying monthly for it not to be covered ( % -31.25) I no longer wish to have your so called coverage ( % 0.00) I now understand what people were telling me that you are a fraud ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/12
Original review: Dec ( % 37.50) , I had the garage contact CarShield to fix a broken sunroof and I was told that it’s not covered the repair will cost me over $, ( % -40.00) I did not purchase insurance to be told that my problem wasn’t covered ( % 0.00) Check your coverage % and check for hidden clauses because they’ll take your money and tell you that your problem isn’t covered! ( % -20.83)
consumeraffairs
NEGATIVE 😕
2021/12
Original review: Dec ( % 37.50) , Not a happy customer due to a part on my engine not covered ( % -26.25) I will be looking for another warranty company and saying goodbye really soon ( % 20.00) I feel I've wasted money ( % -20.00) Also didn't feel your rep was knowledge and just reading the information ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/12
Original review: Dec ( % 37.50) , I have no issue with the level of service received from the individuals I spoke with ( % 0.00) My disappointment is in the warranty itself ( % -60.00) I literally could paid for the repair with the cost per month I’ve paid for the plan ( % 0.00) I’ll access it before my next payment as it isn’t for me at this rate ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/12
Original review: Dec ( % 37.50) , I've had my Ford into Detroit Transmissions for diagnostics and they have called in the claim but Car Shield is taking their time ( % 0.00) In the meantime, my car is getting worse ( % -40.00) I need for Car Shield to approve my claim so I don't lose the use of my only means of transportation ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/12
Original review: Dec ( % 37.50) , My husband phoned… ( % 0.00) Pleasant agent ( % 73.33) However, I was ( % 0.00) Little disappointed that the faulty passenger seat belt is not covered by Car Shield ( % -46.88) My brain tells me the operation could be a dangerous situation since the belt Is so very tight with NO give whatsoever ( % -41.61) I cannot even reach the glove box right in front of me ( % 28.57) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/11
Original review: Nov ( % 37.50) , I was so frustrated with CarShield (I contacted a lawyer and the Better Business Bureau) with the way they tried to scam me and my family ( % -10.00) Evil people that go out of their way to scam senior citizens ( % -100.00) Refused to pay for a repair that they admitted was covered by making the requirements impossible to meet ( % -66.67) Smart Scam - you got me - I should have realized it was coming when the Better Business Bureau gave CarShield a F ( % 35.71) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/11
Original review: Nov ( % 37.50) , I had not received my membership Card ( % 0.00) Rep said that she would E-Mail it to me, but all I've received is surveys ( % 0.00) Needless to say, I am not happy ( % -45.00) What happens when I really need your services? Is this the type of service I should expect? ( % 20.00)
consumeraffairs
NEGATIVE 😕
2021/11
Original review: Nov ( % 37.50) , I had them for over a year and never once filed a claim ( % 0.00) Called and canceled my policy a week ago after finding out no one in my area accepts them ( % 0.00) Checked the bank hours later and saw where they had taken the monthly payment ( % 0.00) Called back and was told it would be refunded in - business days ( % 0.00) Called back today and was told I wouldn't be getting a refund because I didn't give them hours notice ( % 0.00) A supervisor made this decision without speaking to anyone ( % 0.00) So now I am out that money apparently ( % 5.00) Don't waste your time on this sham company ( % -20.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/11
Original review: Nov ( % 37.50) , Someone at American Auto told me and the repair shop that the part an alternator was covered and ( % 0.00) hours of labor was covered and I the customer would be responsible for the other labor ( % 3.75) Hours at no point did he inform me to wait for a order number nor did they mention it to repair shop ( % 0.00) If he knew at the end of our conversation he I feel had an obligation to tell me to wait for the order number and he did not and American Auto should have given me the benefit of the doubt because they told me and auto repair shop verbally everything was covered except the hours ( % 0.00) To stand on section d is unreasonable and unfair given the circumstances ( % -50.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/11
Original review: Nov ( % 37.50) , I asked questions about my coverage ( % 0.00) I also asked for a hard copy of my policy to be sent to me ( % -29.17) My computer is down now and I am getting all of my insurances together in a lock box for safekeeping until I get my computer back up ( % -7.78) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/11
Original review: Nov ( % 37.50) , Take too long to get my car fix ( % -5.00) Was very disappointing know that my payment always on time so for that I never really have any trust in the company that they are reliable to fix my car ( % -44.00) I wait and have to make too much calls ( % 20.00) I really get the run around ( % 20.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/11
Original review: Nov ( % 37.50) , I took my car to Jail Automotive at Bladenburg Rd NE Washington, DC Where you recommended on Friday, November ( % -10.00) They keep saying they could not find out what was keeping me from putting the car in gear ( % 0.00) Since they could not find out what was wrong I picked up my car on Monday November ( % -50.00) I did not receive the work order papers when I picked my car up ( % 0.00) There was no charge ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/11
Original review: Nov ( % 37.50) , Car Shield is a ripoff ( % 0.00) Horrible customer service ( % -100.00) They don't even want to try and help you ( % 0.00) I am really sorry I chose Auto Shield ( % -50.00) They stink really bad ( % -70.00) My car is inoperable at this time ( % 0.00) Please don't use Car Shield ( % 0.00) They do not want to okay your warranty repairs ( % 50.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/11
Original review: Nov ( % 37.50) , Well Car Shield made several mistakes by erroneously going into my account and this is the second time this has happened ( % -16.67) So they were supposed to reimburse me but I was not given the correct information until a supervisor called me back ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/11
Original review: Nov ( % 37.50) , Brought my car in Monday morning at : AM, It is now Saturday and STILL no contact with the CarShield rep ( % 0.00) Have been without my car for a week and no contact ( % 0.00) Unacceptable customer support ( % 0.00) Very disappointed in Car Shield ( % -97.50) ( % 0.00) ( % 0.00) No contact or response in a a week ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/11
Original review: Nov ( % 37.50) , Approximately months ago, I was advised that the payment would have a $ less monthly fee than I was promised making my bill instead of ( % -28.33) I paid the ( % 0.00) Service rep could not verify that as I was told it would be no problem ( % 0.00) Not true ( % -17.50) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/11
Original review: Nov ( % 37.50) , I have my vehicle at the dealership ( % 0.00) The person in charge of my van has tried to call Car Shield and has always been put on hold for hours on end ( % 0.00) This person cannot be on the phone for hours on end due to her having to fulfill her job duties with other customers ( % -12.50) I am not happy with the fact that I do not know yet if the repairs needed for my van are covered and will be compensated or paid for by CarShield ( % -40.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/10
Original review: Oct ( % 37.50) , Given the complete runaround ( % 10.00) CarShield says one thing and American says the complete opposite ( % 3.33) We are cancelling our contract ( % 0.00) This company likes to take our money but doesn't believe in taking care of their people ( % 0.00) I'm very disappointed in you ( % -97.50) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/10
Original review: Oct ( % 37.50) , You want me to write a review before you finish with the car that’s been in the dealership position for over weeks ( % 0.00) Nothing but headaches from everyone at your company ( % 0.00) Wouldn’t recommend this to my worst enemy ( % -100.00) God Bless all you ( % 0.00) Karma is a Mother! Might not come back on you, but maybe your kids ( % 0.00) This is a kid's company playing with adults' money ( % 0.00) Don’t buy…just pay the a month into your bank account and you’ll have more money to throw into your car for repairs ( % 50.00) I’ve been with them for a year and this is my only claim ever! ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/10
Original review: Oct ( % 37.50) , It's been going on weeks ( % 0.00) The two week ends Wednesday of this week and I still haven't heard a thing about my car ( % 0.00) The only way that I know what's going on with it is if I call ( % 0.00) I had to go buy another car because I couldn't keep paying on a rental ( % 0.00) I'm very unhappy with your services or lack of them ( % -78.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/10
Original review: Oct ( % 37.50) , I spoke to two different agents ( % 0.00) I gave stars because Dana was polite and efficient ( % 0.00) I only gave stars because Ashley is incompetent ( % -17.50) You don't transfer a customer to a closed department especially without letting them know it's closed or if there is no way to leave a message ( % -6.67) That's infuriating!!! ( % -100.00)
consumeraffairs
NEGATIVE 😕
2021/10
Original review: Oct ( % 37.50) , It seemed to take a virtual act of congress and two weeks to have this resolved, but finally CarShield came through and we now are riding with the replacement for our automobile's failed air compressor ( % -25.00) The shop and CarShield kept in contact with us to have the correct part located and installed ( % 0.00) We appreciate the approval for the part the shop had in stock ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/10
Original review: Oct ( % 37.50) , Well I have been a member for a little over a year ( % -18.75) I guess what I will say is I’m pretty disappointed ( % -25.00) I was told my repair for the motor of my window was covered, but when diagnostics were completed they found that the motor had just fell off and because the motor wasn’t broken I had to pay for the motor to be replaced and assembled out of my pocket ( % -40.00) I have the highest plan and I feel that I was taken by a technically ( % 0.00) Staff at customer service very nice ( % 78.00) Claims staff Not helpful and rude ( % -30.00) Not pleased at all ( % -25.00) Considering cancellation ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/10
Original review: Oct ( % 37.50) , Newly arrived they were all warped ( % 13.64) Did not bother to send the back ( % 0.00) Thought they were suppose to be fitted ( % 0.00) Not willing to send them back and go through all the experience of having to wait for the new ones to come back if they even send me any ( % 0.28) Would not be surprise if they come up with some lame excuse ( % -27.50) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/10
Original review: Oct ( % 37.50) , Mailing address for a few months is ** ( % -20.00) I am in NY to have surgery ( % 0.00) Any communication can be emailed please ( % 0.00) I was very disappointed because I was under the impression all I had to pay was the $ deductible ( % -97.50) I was not aware Car Shield has cheaper prices than the dealers so I have to find a place that will accept your prices to get my vehicle repaired ( % -12.50) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/10
Original review: Oct ( % 37.50) , Keep getting letters telling me I am not enrolled--different names, different code numbers ( % 0.00) I was confused, so I called ( % -40.00) Customer service told me my name must be entered in their system numerous times--makes sense--I called on multiple occasions before I purchased Car Shield ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/10
Original review: Oct ( % 37.50) , Needed expensive power steering repair ( % -50.00) MECHANIC's bad experience w/ you, so didn't want to deal with you ( % -70.00) So I paid, then was intimated to try to request payment ( % 0.00) It cost over $, ( % 0.00) A past repair over $, wasn't covered ( % -25.00) Feel stupid that I pay for something I don't understand and haven't been able to use ( % -15.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/9
Original review: Sept ( % 37.50) , This company has not responded to my requests to send a hard copy of the policy ( % -29.17) I’m unable to find the information on the website ( % -50.00) As late as last week I made this request and still no copy ( % -15.00) I’ve surely not experienced positive care from this company ( % -8.64) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/9
Original review: Sept ( % 37.50) , When I spoke with the rep with regards to the ignition key switch for my vehicle, she said the part was covered ( % 0.00) The Ford service rep called me the next business day and told me the complete opposite ( % 3.33) This is approximately the third time since I’ve been paying you my hard earned money, that you’ve denied my claims ( % -23.06) I’m beginning to think this is either a scam or money pit and will tell friends and colleagues to look towards other extended coverage providers before Car Shield ( % -12.50) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/9
Original review: Sept ( % 37.50) , Had to figure out where the phone number was on the App to call the representative ( % 0.00) Once that was figured out, it was easygoing ( % 0.00) The representative was cordial ( % 0.00) Quick to respond to each question ( % 33.33) But, because it was early in the morning, around : am, it would have taken hours for the tow to get to me, per the representative ( % 10.00) That was the only drawback ( % 0.00) If I would have been in a dark Timbuktu Road, that would have been very dangerous when in a car alone ( % -46.50) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/9
Original review: Sept ( % 37.50) , Purchased the warranty service due to the age of the vehicle I am driving ( % -12.50) They used every excuse to not cover the transmission work on my vehicle ( % -5.00) I purchased the vehicle on // at miles ( % 0.00) With currently mileage as of today // at ( % 0.00) Took my vehicle to Jiffy Lube for regular maintenance of an oil change ( % 0.00) They offered transmission maintenance at the cost of over $ of which you are not expecting when you go in there ( % 0.00) So they documented that I refused service ( % 0.00) Manufacturer recommended service is after every miles ( % 0.00) I had not driven the vehicle miles to warrant a service on the transmission ( % 0.00) And CarShield/Autoshield HELD ON TO THAT ONE STATEMENT to avoid paying the claim ( % 0.00) They kept saying that it was MY RESPOSNIBILITY to get the previous maintenance records from the previous owner ( % -16.67) No dealer will give prior owners maintenance records ( % 0.00) These people are nothing but thieves and scam artists ( % 0.00) DO NOT I REPEAT DO NOT DO BUSINESS WITH THEM ( % 0.00) Save yourself your money and don't bother to waste your time with these pigs! Read full review ( % 5.00)
consumeraffairs
NEGATIVE 😕
2021/9
Original review: Sept ( % 37.50) , It's a bad experience not having a car to drive in days If the dealership fault for not doing the diagnostic quicker but hopefully I get my car return or give me a rental today ( % -70.00) It's hard waiting on two parties that's not working together at this moment ( % -29.17) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/9
Original review: Sept ( % 37.50) , This company is as closer to a scam as one can be ( % 0.00) They email times a day if they don’t get their payment within ONE day, yet actually cover NOTHING that they state the warrantee will, such as Valve cover gaskets and more ( % 16.67) I haven’t ever heard from them declining yet, only my mechanics ( % 0.00) Horrible service ( % -100.00) Save your money ( % 0.00) They are terrible ( % -100.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/9
Original review: Sept ( % 37.50) , They denied my claim based on a fake inspection and didn’t follow my contract guidelines ( % -50.00) I was within my contract guidelines and they sent some quack to inspect my vehicle and deemed it preexisting damage so they won’t have to pay my claimed ( % 0.00) I will spent the rest of my life bad mouthing CarShield to anyone who will listen! This company is fake and are false advertising! ( % -49.38)
consumeraffairs
NEGATIVE 😕
2021/9
Original review: Sept ( % 37.50) , I’m tired of all the customer service reps calling me every day ( % -40.00) I’m not going to take their abuse ( % 0.00) I know how to block your number and report your company ( % 0.00) You keep on and I will get my lawyer and sue the living ** out of this company ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/9
Original review: Sept ( % 37.50) , For close to decade I’ve paid for this warranty and I’ve used it once ( % 0.00) But the one time I needed to use it they had a loophole in place to made sure it wouldn’t be covered ( % 50.00) Before doing that their customer service lied to me and blamed the dealership ( % 0.00) Keep saying someone would call me but never did ( % 0.00) To make it worse they said I had coverage to cover extra and when I got there to make sure and try and use, they said that policy never existed ( % 3.33) When they see all the notes for the call backs and clarification they didn’t call me back one time ( % 0.00) Don’t waste your money with this horrible company ( % -60.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/9
Original review: Sept ( % 37.50) , Life is short and stressful so why not do the things you can to ease that burden and make life a little better and a little less stressful so get the coverage you won’t be sorry ( % -9.03) The price of the coverage makes peace of mind affordable! ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/9
Original review: Sept ( % 37.50) , It took weeks from day submitted to car return ( % 0.00) Over weeks until approval and it still cost us out of pocket $ which was crazy ( % -60.00) And only day car rental at end ( % 0.00) Very disappointed in the service ( % -97.50) Not at all what I expected ( % -10.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/9
Original review: Sept ( % 37.50) , I have had warrantees with Carshield, on each of my vehicles for several years, which I have never used until recently ( % 0.00) I first call CarShield to make sure they would covered the repairs on this vehicle in question and was told they did, (AC & Power Window Moter) ( % 37.50) I put my vehicles in for a passenger side power window and AC repair, both of which had stopped working ( % 0.00) First I found out from my service center that CarShield would only cover after market parts for repairs, which I was not made aware of when they sold me the policies ( % 10.00) Considering one of my vehicles is a Mercedes, this is unacceptable ( % 0.00) But, weeks later with my other vehicle still in the shop, I called my service center again to find out the status ( % -7.50) I was told that they we still waiting on approval to replace the AC compressor due to compressor leaks ( % -12.50) Finally today, I received a call from their service center saying that CarShield would not cover the compressor because the compressor was still functioning, but would not hold a charge due to a leak or leaks, so basically, no AC ( % -7.50) I called CarShield about this and they said that they did not cover leaks due to failed gaskets on the compressor ( % -31.25) They only cover the compressor if it fails to function ( % -25.00) It is my opinion that this company is the worst in and will use any technicality to not have to cover any repair work ( % -100.00) I have since cancelled both of my warrantees and would advise people to stay clear of this company ( % 10.00) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2021/9
Original review: Sept ( % 37.50) , Carshield sucks and false advertisements ( % -35.00) My transmission is slipping on my truck ( % -10.00) They want me to pay out of pocket for it ( % 0.00) I've went past the miles that was required ( % -25.00) I have the $ deductible ( % 0.00) I can't afford to pay for transmission ( % 0.00) I've found new warranty ( % 13.64) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/8
Original review: Aug ( % 37.50) , My mom's car needed some work done on it and it has been a month waiting for a part ( % 0.00) It finally came in yesterday evening ( % 0.00) My mom is years old and this has put a lot of stress on her ( % 10.00) Someone dropped the ball ( % 0.00) I think you should paid the $ ( % 0.00) deductible and pay for the belt that broke ( % 0.00) This was a terrible experience ( % -100.00) We have vehicles with you and we are thinking very seriously about dropping the contracts on all of them ( % -43.33) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/8
Original review: Aug ( % 37.50) , There appears to an issue with Service Reps getting transferred over to Claims with you don't already have their number ( % 0.00) I have it now so I will adjust ( % 0.00) May not be a bad idea to get that number out members to pass along to Service Reps to lessen the pain of claim follow-ups ( % -70.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/8
Original review: Aug ( % 37.50) , When calling to set up my account I had no problem ( % 0.00) When I called to cancel, the customer service representative refused to cancel my policy ( % 0.00) He continually tried to tell me I needed it ( % 0.00) And when I was finally fed up with his disrespect and disrespectful behavior I reacted to it and hung up ( % 0.00) I then called back, received a different cust ( % 0.00) service rep and had minimal issue ( % -10.00) However I continue to receive calls and emails daily about making payments ( % 0.00) I just received another call not minutes ago ( % 0.00) Horrible process ( % -100.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/8
Original review: Aug ( % 37.50) , In September of , My GMC Acadia experienced a issue with the alternator going bad which was covered under Car Shield warranty ( % 5.00) Long story short the part was a bad part that car shield vendor's provided the repair shop (the dealer) ( % -25.00) It was supposed to be warranted ( % 0.00) So fast forward currently car shield is refusing to pay for the labor for replacing the warranted alternator ( % 10.00) My car has been fixed sitting at the shop for over two weeks but can't get it because they playing games with paying the shop for the labor ( % 10.00) I had to pay for the labor myself in order to get my car/truck back which was almost $, ( % 0.00) Just terrible run from this company ( % -100.00) The biggest rip off ever ( % 0.00) DO NOT EVER GET A CONTACT WITH THEM PLEASE!!!! ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/8
Original review: Aug ( % 37.50) , Carshield paid for my transmission work as well as my rental car! Customer service ROCKED as well! What took me by surprise was that the monthly cost wasn't expensive either! In fact, compared to the cost of the work done on my transmission, it was a bargain! ( % -78.13)
consumeraffairs
NEGATIVE 😕
2021/8
Original review: Aug ( % 37.50) , I was contacted by phone as I was promised a lower monthly rate after a disappointing settlement in June ( % -60.00) I was charged $ ( % 0.00) after I was promised a lower amount ( % 0.00) I need the $ ( % 0.00) taken off of my credit card and the new rate $ ( % 13.64) ( % 0.00) Lela was my contact ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/8
Original review: Aug ( % 37.50) , Didn't use it because it was too complicated for small fix! I will save for major problem use! I called Car Shield before I left home to report I may be using your business! The bill was just $ ( % -18.36) and I have $ ( % 0.00) deductible so I chose not to go through the hassle! ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/8
Original review: Aug ( % 37.50) , Struggled with both repair shop and CarShield for a week and a half to get repairs done ( % -16.67) Then told a different amount owed ( % 0.00) Car shield would not help with answering questions why ( % 0.00) When they have on recording the amount I agreed to ( % 0.00) Then the lady hung up on me when I told her I was not happy ( % -40.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/8
Original review: Aug ( % 37.50) , I have had my coverage for over a year ( % 0.00) I have never needed to use it until recently ( % 0.00) My water pump failed and found out that the gasket also needed to be replaced and a bolt ( % -50.00) It appears since the bolt failed first and caused the gasket to fail, even though the gasket is covered, since the bolt happened first it is not covered ( % -12.50) So I was out of pocket $ ( % 0.00) At least the water pump was covered ( % -30.00) The AC then had an issue ( % 0.00) I was told that Carshield would only pay for a part to be sent in and that to use the dealer part, I would have to pay the difference ( % 0.00) Also they would not pay for all the labor ( % 0.00) I would have to pay the difference to have the part installed ( % 0.00) The part was supposed to arrive within - hours ( % 0.00) It took days to arrive ( % 0.00) It finally got installed and I took my truck home only to have the AC fail hours later ( % -12.50) I am in Texas and it is August ( % 0.00) It was not pleasant ( % -36.67) Take it back to the dealer and find out the part sent by Carshield failed ( % -25.00) I asked for the dealer part to be used and was told that should not be an issue but to the failure and also the time I have been waiting ( % -31.67) The dealer called to have it approved and it was denied ( % 0.00) The appraiser refuses to speak to the customer ( % 0.00) So they are sending yet another part, from the same vendor, which failed before, back to fix the truck ( % -16.67) For what I have spent on this warranty over the last year compared to what I got is not worth it ( % -8.33) The customer service is terrible ( % -100.00) The parts are not dependable ( % 0.00) Having to take your vehicle back and forth, wait for car shield to respond and approve things is so time consuming ( % 0.00) I cancelled my policy today and will never use them again ( % 0.00) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2021/8
Original review: Aug ( % 37.50) , I was informed that coverage was Shield did not cover Toyotas ( % 0.00) Endurance was trying to get me to give my business to them ( % 0.00) When I contacted your company I was told about what was covered ( % 0.00) ENDURANCE are liars ( % 0.00) They were giving CarShield a bad name ( % -70.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/8
Original review: Aug ( % 37.50) , Extremely slow and unresponsive service ( % -30.00) Made myriads of calls to follow up on my service center repair, however, my efforts were in vain as almost all the staff, except for one supervisor, was unresponsive to the urgency of the situation ( % -10.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/8
Original review: Aug ( % 37.50) , A very long drawn out process ( % -6.50) A lot of repair places don't accept it and waiting for a reply to authorize repairs takes a long time ( % -5.00) REPAIR places say they are difficult to work with ( % -50.00) Not many options here ( % -25.00) Disappointing experience ( % -60.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/8
Original review: Aug ( % 37.50) , DTS CADILLAC ( % 0.00) I always have trouble with CarShield honoring my contract ( % -20.00) I have to always talk to or people, and have the dealership to call also before I get any results ( % 0.00) I hope other clients don't have the same trouble ( % -10.83) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/8
Original review: Aug ( % 37.50) , When I called to cancel my plan they said I would get a refund and would stop further payments ( % 0.00) They never gave refund and charged me again! Do not sign up with this company! They are the worst! No one that you speak with on the phone can help you and you need to keep calling back ( % -50.00) Horrible company! ( % -100.00)
consumeraffairs
NEGATIVE 😕
2021/8
Original review: Aug ( % 37.50) , When I got into my car the dash said my ac was automatically turned off because my engine was overheated, but how could that be since the car hadn’t been driven in hours, so you guys towed it to my dealership on Wednesday // and they called me on Thursday // and told me what was going on ( % 0.00) They also found some other issue and they’re gonna fix that too ( % -12.50) The representative from American Auto Shield told me that they reimburse for rental car, well that’s NOT TRUE because I just read the contract and it says there must be at least hours of labor, well the total labor hours are ( % -11.88) hours so even though I can’t drive my car until it gets repaired I have to have a car for work, and now I’m stuck paying a car rental that I can’t afford ( % 0.00) When you advertise you should tell the world on your commercials that if the customer needs repairs until labor you do not pay for a rental car ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/8
Original review: Aug ( % 37.50) , I’m disappointed in the service ( % -75.00) It’s been days and nothing ( % 0.00) No call, no repair ( % 0.00) You had no problem taking my money every month ( % 0.00) But now I need the help and you're making me wait for god knows what ( % 0.00) I’m at the point of posting how sad your company is ( % -50.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/8
Original review: Aug ( % 37.50) , I've had occasion to contact customer care on several occasions ( % 0.00) It's always a hassle! Errors are made ( % 0.00) I've had to call back separate times to get one issue resolved ( % 0.00) It seems nothing I need is covered by CarShield ( % 0.00) I'm not impressed! ( % -50.00)
consumeraffairs
NEGATIVE 😕
2021/8
Original review: Aug ( % 37.50) , I do NOT recommend Carshield!!! I have a Nissan Sentra with , miles the entire time I had I changed the oil and rotated the tires regularly ( % 0.00) I got it inspected yearly, I did the , and , miles maintenance checks ( % 0.00) I changed tires, brakes, engine fluids and transmission fluids every time it was recommended ( % 0.00) In October at inspection they said the computer shows no problems at this time, the engine light is not on and it passes inspection, but when you start the car it’s kinda loud which “could be” an indication that the transmission is going bad ( % -6.67) I ask how much would that cost and he said $ ( % 20.00) I said, "Well I don’t have $ to change a part the car and your computer doesn’t think is bad yet ( % -70.00) "I purchased carshield in case something would happen, they knew there was ,, which is why they recommended their gold package which cost $ per month ( % 0.00) I purchased it and paid it every month on time for months, that’s $, ( % 0.00) total ( % 0.00) The car broke down and the part that’s bad they claim is the transmission ( % -42.78) My quest to find a mechanic was difficult as several refused to help me the dealership, Gillece and several others as they said Carshield is difficult to work with ( % -25.00) Finally I found a mechanic willing to work with Carshield and they denied the claim because they said the dealership told me the transmission was bad in October which they absolutely did not ( % -6.25) They are a typical insurance company offer to help, you pay, but when you need them, they find a way to refuse ( % -16.67) I do NOT recommend, I could’ve put the $ a month away and had $, ( % 0.00) for my daughter to use toward something else ( % 0.00) I totally wasted , ( % -20.00) ( % 0.00) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2021/8
Original review: Aug ( % 37.50) , Replaced at Ford Dealer and see could be covered but paid at pick up and then called CarShield ( % 0.00) Told had to have prior authorization so will not pay ( % 0.00) Not happy ( % -40.00) Felt would pay and since they didn’t call I am screwed ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/8
Original review: Aug ( % 37.50) , I don't know what is wrong with my pickup ( % -50.00) I took it to Chevy last week ( % 0.00) I had an appointment for today and it would not start ( % 0.00) This action required me to call for road assistance ( % 10.00) The service provided me a pickup vehicle to carry my pickup to Jerry's Chevrolet in Hudson Oaks, TX and I am waiting for a diagnosis of the repair ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/7
Original review: July , Two shops recommended a new motor, American Auto Shield said they would not pay for a motor, l canceled my contract with CarShield and will recommend everyone l know not to purchase a warranty from CarShield ( % 17.05) Will not pay for a contract that won’t honor their warranty, bad experience ( % -70.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/7
Original review: July , Transmission is not working in the Murano ( % 37.50) Needs another transmission ( % 0.00) I have been getting the runaround from the people answering the phones ( % 0.00) Not good business ( % -35.00) Sorry I cannot give stars until my vehicle is fixed! Why would someone give stars when it is taking so long to get their vehicle approved to be fixed ( % -8.13) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/7
Original review: July , My vehicle issue was unable to be resolved by the dealer but CarShield was very helpful ( % 2.50) They answered all my questions ( % 0.00) The dealer however was not very helpful and wanted to keep my vehicle for weeks just to periodically check for the problem which I could not do at the time ( % -10.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/7
Original review: July , Car Shield is the worst in customer service ( % -31.25) Yes I was provided with a transmission but it was a defective transmission and now I have to see how I pay for the defective part that I should not have to pay for ( % 0.00) Please do dont fall for the slogan that they pay for almost everything, that is a lie ( % 0.00) They don't and their representatives are like robots ( % 0.00) They only read from something, they don't care about the customer ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/7
Original review: July , We clarified that in any case they would cover a blown engine among other things ( % 12.50) Carshield denied our claim due to the cause being electrical components failure ( % -22.08) First, they blamed it on the seal attached to the wiring harness claiming that it was an electrical component failure ( % -3.33) Next, they blamed it on a glow plug ( % 0.00) Last, they blamed it on lack of lubrication ( % 0.00) Save your money! ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/7
Original review: July , Honoring the repair as a result of the last warranted repair ( % 18.75) Due to damage to rear engine seal from repair of the transmission, my car is leaking oil and losing pressure ( % -12.50) I appreciate your standing behind your warranted repairs, as you advertise and state in your policy ( % -40.00) Thank you ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/7
Original review: July , This is literally the worst company I have ever been associated with in my life ( % -31.25) I would really appreciate a call from the director CEO of the company ( % 20.00) I'm getting ready to write a letter to them in the meantime ( % 20.00) I am furious that I trusted this company to do the right thing the first time around ( % 26.79) I am even more upset that I recommended family and friends and they would have to be subject to the unprofessionalism that was given to me ( % 16.67) When I initially signed up with my first car I told them the low miles ( % 8.33) Which everything is on a recorded line ( % 0.00) What they did when they wrote my contract was put down , miles ( % -15.56) When I initially told them I only have , miles ( % 0.00) They said I will have to give proper paperwork ( % 0.00) In which I did my last goal change in the last time my car had work done at a mechanic shop ( % 0.00) I have called being over times in one month to get this situated ( % 0.00) They don't notate the account correctly ( % 0.00) They don't give you the call back they promised with the supervisor ( % 0.00) I will speak to one person thinking everything is situated ( % 0.00) They would give me a timeframe to call back ( % 0.00) When I called back for the th time in one month ( % 0.00) The next representative I spoke to has no clue of what I'm talking about ( % 0.00) I really hate that I pay over $ a month and I get this lousy customer service ( % -65.00) I wouldn't recommend it and I'm shopping around for new car warranty ( % 13.64) Simple things should be made simple ( % 0.00) But they make things so difficult because one person won't do the right thing in that department ( % -10.71) I really wish someone would give me a call ** ( % 20.00) My name is Allison ** ( % 0.00) My email is ** ( % 0.00) All I want is my contract updated so I can send my car in for any service that it may need ( % 0.00) But every time I try to call to check on it no one knows what's going on Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2021/7
Original review: July , I recently sold my vehicle and cancelled policy number ** ( % 18.75) The contract states that upon cancellation I will get a prorated refund ( % 0.00) I had approximately percent of my policy time and mileage remaining, yet I only received a refund amounting to about percent of what I paid ( % -20.00) This is unfair and not right ( % -32.14) I never filed a claim while I had the contract ( % 0.00) If I could give a negative rating number, I would ( % -30.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/7
Original review: July , Worst consumer experience I’ve ever had ( % -31.25) I’m canceling my membership and demanding a full refund ( % 35.00) No one in my circle of influence will ever into a contract with you ( % 0.00) You ran me in circles and got us nowhere ( % 0.00) An exasperated, retired customer service exec! ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/7
Original review: July , When I talked with the salesperson I felt like he actually cared! He answered every question I had, I was not left confused by any part of the contract and I understood the necessity of this service ( % -0.63) / recommend ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/7
Original review: July , The only occasion I’ve had was to call for roadside assistance when my battery died ( % 18.75) After a few transfers, the message I received was that the “service was not available at this time ( % -20.00) ” I went back to using the service I had previously used which arrived about minutes later ( % -5.56) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/7
Original review: July , Customer service is terrible, rude on the phone and unprofessional in the way everything is done ( % -30.83) Slow on the paying of claims ( % -30.00) Car has been ready for almost a week and still no payment to the dealership ( % 20.00) Contract number is ** ( % 0.00) Dealership has even had trouble contacting you ( % -20.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/7
Original review: July , Took my jeep to to different dealership and they told me they have a hard time getting paid so they wouldn't work on my jeep ( % 2.78) I Spoke to someone at Car shield ( % 0.00) They gave me a number of service center and they don't do engine work so we are paying for a service that no one in my area will touch ( % -10.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/7
Original review: July , Unbelievable, Almost two weeks and numerous conversations with customer service ( % 4.17) My car is still sitting at the car dealer to be fixed ( % 10.00) From day one, nothing offered in this policy was delivered ( % 0.00) They tell you certain information but, the process moves very slow ( % -8.79) On day one, I was told that this policy was not accepted ( % 0.00) At Dealer, I asked why! They said that CarShield doesn't pay and they move very slow ( % -39.00) As it turns out ( % 0.00) They were right ( % 28.57) I've been taking public transportation for two weeks and they never updated me on the process ( % 0.00) Only when I spoke with customer service Numerous times did they tell me that each process was done in to hours ( % 0.00) Two weeks later, I'm still without a car ( % 0.00) (Never again) ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/7
Original review: July , Do not get car warranty insurance ( % 37.50) They claim to cover lubricated engine parts yet refused to pay for a faulty turbo charger unit at $ covered in their own destination of the warranty ( % 60.00) Then made repeated promises to cover parts and then declined again ( % 0.00) Customer service and supervisors make assurances and then the next customer service agent contradicts the already made coverage commitments again ( % 0.00) I was on the phone daily for weeks ( % 0.00) Bad coverage, bad customer service ( % -70.00) Don't get CarShield ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/7
Original review: July , I thought it would be feasible for me to get an account with CarShield, only to find out I lost money monthly because due to the contract my car was too old to even warrant a contract ( % 8.75) I feel that should have been discussed or told to me; but when you want money ( % 0.00) Also, money was taken from my account, when I assumed that if you don't pay monthly, you are not under contract WRONG!!! Plus my last customer rep spoken with, was so rude, she even hung up in my face, REALLY!!! I WOULDN'T RECOMMEND CARSHIELD TO ANYONE, ESPECIALLY IF YOU DON'T HAVE A NEW VEHICLE ( % -12.49) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/7
Original review: July , My whole experience while dealing with one of vehicles was horrible ( % -14.17) There was a miscommunication, when I think there could’ve been a different outcome ( % 0.00) I requested supervisors to call and one was short with me and a little rude ( % -16.25) I believe that all was done to help me ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/7
Original review: July , I called CarShield yesterday cause I had a flat tire, the woman told me I would be receiving a text from the company that’s going to make the service call ( % 17.50) I waited minutes, no text, no phone calls ( % 0.00) I finally called car shield and the woman told me it was still in the still trying to locate someone ( % 0.00) I told her to cancel my request ( % 0.00) I was just coming home from my doctors and it was ° outside that I had to wait, ridiculous! What do I need car shield for if I can’t get service? My next payment is in a few weeks, I will be canceling this service ( % -15.42) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/6
Original review: June , Car taken to shop for diagnosis ( % 37.50) Awaiting to hear from the shop and CarShield ( % 0.00) Hoping to get a rental in order to make to work tomorrow ( % 0.00) Due to holiday the shop is behind in making a diagnosis ( % -26.25) I hope that CarShield will make an exception for a rental ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/6
Original review: June , Your company is a fraud! You promise coverage but when it comes down to filing a claim, nothing is covered ( % 15.66) I canceled my policy and should have gotten a refund ( % 0.00) Now stop sending me emails ( % 0.00) Got it? This is stupid ( % -80.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/6
Original review: June , The worst encounter I've ever had with a company comes from the Claim # for you all ( % -31.25) They're unprofessional and continue to deceive and mislead CarShield customers ( % 0.00) The CarShield Team Leads are very disrespectful and continue to follow the claim department lead to deceive and mislead CarShield Customers ( % 20.00) This the reason we've come to the end of our road ( % 0.00) I would never recommend anyone to Carshield as a result of unprofessionalism I've received at the hands of the Claim Department and CarShield Customer Service Team Leads ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/6
Original review: June , Car Shield a Bad experience with their Customer Service ( % -16.25) Car Shield never explained what my contract would covered ( % 0.00) I had to find out the hard way when my claim was Denied after Paying into it Over One Year ( % -29.17) Our Service on Our Mercedes Benz Cost us Over $ ( % 0.00) Out of Pocket ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/6
Original review: June , My husband's vehicle went down at his job and had to be towed to the dealership ( % 10.97) Unfortunately, our insurance didn't pay for the car rental because it was a repair of my husband's vehicle and not an accident ( % -50.00) Therefore we had to pay out of pocket for everything ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/6
Original review: June , Although I personally have yet to file a claim, I am hesitant to continue my coverage based on reports of your company denying claims on small technicalities ( % 4.17) Example, a woman in Phoenix was recently denied coverage for her transmission repair because of a small fluid hose that most people don't even know about, failed ( % -5.00) It was only because a local news reporter called your company that this person got her monies back to pay for this repair ( % 0.00) I was recently told that a power steering pump repair I had done wouldn't qualify for reimbursement because it was caused by a seal leak ( % 0.00) So technically, any repair submitted, can be denied because of the smallest reason, such as a bad seal or hose ( % -23.33) Perhaps consumers like myself should look to other companies that are better rated ( % 18.75) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/6
Original review: June , Nothing it was covered for the work that I wanted to get done ( % 37.50) Not happy ( % -40.00) Took it to a Dodge dealer and had to spend bucks for nothing ( % 0.00) Been paying for two years ( % 0.00) Never used it ( % 0.00) When I want to use it nothing was covered ( % 0.00) The sales person should tell you that just to get a sale ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/6
Original review: June , Every step of my experience with Carsheild has been horrible! If I could sue them I would ( % -31.25) I have been paying on my policy for over years ( % 0.00) When I needed to use it, they did not pay the auto garage ( % 0.00) I had to borrow the money and pay out of pocket ( % 0.00) Every time I called they said the repair had been approved and the money was there ( % 0.00) I wanted the money sent to me since I paid out-of-pocket ( % 0.00) That was months ago and I'm still waiting for the check ( % 0.00) I also sold that car and want to cancel the policy ( % 0.00) Every time I say that, I am put on an endless loop of hold and NO ONE answers the phone! Going with this co ( % -15.63) is like shredding your money---WORTHLESS!!!! ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/6
Original review: June , We felt lied to by the ads and by the sales rep ( % 37.50) We were under the impression anything wrong with the engine would be covered, we take it in for work and everything wrong with it was not covered ( % -50.00) Definitely will not recommend Car Shield ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/6
Original review: June , Car-Shield Warranty has a bad reputation about not covering warranty work and giving the business and customer service the run around ( % -16.25) It's not accredited by the BBB ( % 0.00) Furthermore I requested a refund of my early payment for the next month and they didn't refund me and a supervisor never called as promised ( % 5.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/6
Original review: June , My first experience was that this company is the worst that company that I have ever dealt with ( % -12.50) ( % 0.00) ( % 0.00) ( % 0.00) Before I signed up ( % 0.00) ( % 0.00) The gentlemen had gone down the list of things that were covered, axle, transimission etc ( % -15.56) ( % 0.00) He also include brakes and routers ( % 0.00) ( % 0.00) so it sounded good ( % 70.00) ( % 0.00) ( % 0.00) So I had to bring in my car and found out I had to get brakes ( % 0.00) ( % 0.00) According to this gentlemen I had talked to before I signed up said that they were covered ( % 0.00) ( % 0.00) So I had told them (my mechanic) that I was told that and then they did them ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) Unaware that they were not or I never would have them done ( % 0.00) ( % 0.00) (It was false information I was given and now I have to pay out of my pocket ( % -40.00) dollars) ( % 0.00) ( % 0.00) I'm not sure if you really read this but I'm on a fixed income due to work related injury and I find this not fair to me ( % -7.08) ( % 0.00) I have talked to so many people in this company and have been told different answers ( % 25.00) ( % 0.00) I do belive I was lied to and false information was told to me ( % -40.00) ( % 0.00) I had talk to two people there and they told me that I could probably get help with ( % 0.00) ( % 0.00) ( % 0.00) I talked to someone in claims, ( % 0.00) a gentlemen, ( % 0.00) ( % 0.00) and he really has to work on his nice moods ( % 40.00) ( % 0.00) Very rude ( % -39.00) ( % 0.00) Got frustrated that I would even ask a that question, but the women sent me over to claims because she thought they could help me with this situation ( % -70.00) ( % 0.00) I would never recommend this company to anyone ( % 0.00) ( % 0.00) ( % 0.00) The only reason why I signed up was because my friends that have this told me it was a great company, ( % 40.00) ( % 0.00) ( % 0.00) Now I see you're not going to at least help with the brakes even when I was told they were covered ( % -30.00) ( % 0.00) or I would had never had them done ( % 0.00) ( % 0.00) ( % 0.00) You have my email ** ( % 0.00) I am awaiting your response on this ( % 0.00) ( % 0.00) I will be writing the BBB about my experience amongst other people ( % -12.50) Thank you ( % 0.00) Pamela Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2021/6
Original review: June , I have a Chevy Cobalt that I'm worried about ( % 37.50) Future trouble may be too expensive for me ( % -23.33) I've added this policy to help out ( % 0.00) I have a decent payment, but I haven't actually used the service yet ( % 8.33) My car has low mileage, so I hope to not need this service for a while ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/6
Original review: June , I did not had to use CarShield to fix anything on my vehicle but it's just comforting to know that they are there when I need them without a doubt and I'm grateful to have them ( % 37.50) As I said it's comforting to know that you have somebody's got your back in a time of need ( % 0.00) The car very can be very expensive and I know you got somebody as CarShield in your corner in your corner ( % -22.50) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/6
Original review: June , Sorry we were short term ( % -4.17) ( % 0.00) car was totaled in an accident ( % 0.00) ( % 0.00) I like the idea of coverage ( % 0.00) ( % 0.00) ( % 0.00) however I did find the price of coverage to be high ( % 16.00) ( % 0.00) I know that to fix a broken car is very expensive and to have peace of mind ( % -52.50) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/6
Original review: June , Was a member for two years - plus; wasn't helped not even $ on my work order on my vehicle covered ( % 37.50) Paid a monthly charge towards my vehicle; PAID on time, no help towards my work order ( % 0.00) SUCKS ---- SUCKs ( % -30.00) No your coverage gets a F rating ( % 0.00) ZERO rating ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/6
Original review: June , They kept me informed about the process all the way ( % 37.50) I never called them and did not receive an answer ( % 0.00) It gives me peace of mind to have them ( % 0.00) We had no idea that our transmission was going bad and it tore up just out of the blue ( % -35.00) We are so grateful for this warranty ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/6
Original review: June , Car Shield is the most horrible company you could ever spend your money with ( % -4.17) All shops do not recommend them, call for yourself and see ( % 0.00) I brought a car that had nothing wrong with it for months, later my transmission had a little slip so I took it to the shop and called car shield ( % -22.92) These guys took literally three months to even look at my claim ( % 0.00) Then they say they will give you a rental but until your claim gets approved they will not pay for your Uber or anything that you have to pay for out-of-pocket until they decide to look at your claim ( % 0.00) They will send an adjuster out to to look at the damage part ( % 0.00) They even told my mechanic to open up the transmission and take a picture of the part ( % 0.00) At that point they said they see the damage they’re going to fix it ( % 0.00) After two months I called and see what was taking so long ( % -5.00) They literally pulled up a phone call I had in the first week within six month waiting period, and told me that was the reason why they denied my claim ( % 25.00) The phone call had nothing to do with the claim or the car it had to do with the representative attitude towards a customer ( % 0.00) She put in my account that I said something about my car that was pre-existing but when I asked them to listen to the phone call they said they didn’t have to ( % 0.00) I contacted them multiple times to have another adjuster sent out ( % 0.00) I told them too damage was under contract why would they not fix it and they’re using the phone call against me that never happen!Every single shop has multiple cars that have car shield on the car just sitting up there because they take forever to look at their claims ( % -3.57) The repairs cost me and the bad thing about it is if car shield wouldn’t have asked them to take apart the transmission I would never need it to pay that money to get my car fixed ( % -30.00) Even the representative says most customers say no when it comes to breaking anything down to the point of failure ( % 0.93) This is a scam ( % 0.00) Do not waste your money with them ( % 10.00) Call around to shops and ask about car shield before spending a dollar with this fraud company ( % 0.00) They do not care about customers or what you are going through ( % 0.00) I went through all of this at the beginning of coronavirus and they still didn’t care ( % 0.00) I even caught coronavirus because I was forced to take public transportation because they were taking so long with my car ( % -11.67) Please do research before getting with car shield ( % 0.00) Do not waste your money ( % 10.00) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2021/5
Original review: May , I have called repeatedly and spent numerous hours on the phone to clear up an issue with a claim that is listed as "inactive" from August ( % 9.38) Each time I call, I get a different person and a different answer! The problem is the work was authorized at Michel Tires, but I ended up going to Jake Sweeney instead ( % 0.00) You paid the claim for Jake Sweeney, but the other claim was never removed, so it is affecting my pro-rated amount to go towards my contract on my new vehicle ( % 0.57) I don't understand why it's taken so long (since March ) to get this resolved! Very unhappy with CarShield's handling of this matter!!! ( % -53.13)
consumeraffairs
NEGATIVE 😕
2021/5
Original review: May , A little disappointed because I was told my deductible was $ by CarShield ( % -18.75) Only to find out later by car shield that it was $ ( % 0.00) To have to find out this after the fact that makes a little bit difficult and a little bitter to The taste for a customer to know that you're told one thing initially and then later find out that it's like almost like a hidden cost ( % -16.31) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/5
Original review: May , It was the worst experience ever ( % -31.25) Total rip-off, they didn’t fix anything on my vehicle and cost me $ ( % -20.00) out of my pocket they kept giving me the runaround ( % 0.00) My car was in the shop for almost a month, I’m canceling my warranty and advising family and friends to also do so ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/5
Original review: May , I went to get my a/c serviced at Hendrick Chevrolet and after they found other things wrong, I gave my information, I spoke with Todd ** and he said, I quote, "Car Shield said they're not going to cover the bill ( % -8.33) " I was totally dumbfounded and paid my bill which was $ ( % 0.00) for nothing ( % 0.00) I'm still in shock ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/5
Original review: May , For the last time, no more emails or any other solicitations concerning your business ( % 0.00) This is the th survey I have completed since I stopped our business on April , ( % 0.00) I really do not want to discuss this horrible situation with an attorney ( % -55.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/5
Original review: May , You have caused me not to get my car for five days now after it was fixed ( % 23.75) I have been calling every day with no results ( % 0.00) I am not happy ( % -40.00) Been paying you for four years without a claim ( % 0.00) Not happy with your service ( % -40.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/5
Original review: May , False advertisement ( % -1.25) They claim they pay % cost on repairs ( % 0.00) I have my car service ( % 0.00) They replaced the alternator ( % 0.00) I had to come out of pocket a couple hundred dollars because they only paid $ ( % 0.00) alternator out ( % 0.00) I will never recommend CarShield to no one ( % 0.00) They lied ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/5
Original review: May , My car is in a repair shop and the problem was described to your company about the engine trouble ( % 8.75) You are requesting the engine be taken apart to see how the problem happened ( % 0.00) If the engine is taken apart and you are not satisfied of the reason the engine is apart and as the owner I will be responsible to put it back together ( % -1.67) The repair shop already described what the problem was ( % 0.00) I have the premium policy to cover the engine ( % 0.00) This seems to be misleading of your advertising ( % 0.00) I am very disappointed ( % -97.50) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/5
Original review: May , Very disappointed in the tow ( % -30.00) $ extra for a flatbed ( % 0.00) Triple A doesn't charge extra for a flatbed ( % 0.00) He did not tow or jump us ( % 0.00) He bang on the bottom at the starter and it started right up ( % 28.57) Furthermore it him forever to get there and he had to call us to find us ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/5
Original review: May , I was not told the truth when y’all agent sign me up about months ago ( % 37.50) My car in the shop need about worth of work on it and Car Shield said nothing is covered under my warranty with car shield ( % 30.00) I’m very disappointed with what the agent told me when l sign up with him ( % -97.50) l want someone from management to call me @ ** ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/5
Original review: May , The Lady acted like She was drunk, I never got any info ( % -6.25) It was a joke or I was getting ripped off ( % 0.00) I had to call back two months later, and that's when I was taken care of ( % 0.00) And sent a book on what was covered ( % 0.00) The next Lady was very helpful ( % 10.00) I am a % disabled Vet, and didn't need the ** I was treated ( % -20.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/5
Original review: May , Didn't cover what I thought it should ( % 37.50) I was disappointed twice ( % -75.00) Every time I called in I was always told it wasn't covered ( % 0.00) There is not anything else I can say ( % 0.00) I couldn't figure why I was paying so much for nothing ( % 20.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/5
Original review: May , I am on OVERDRAFT of USD on my Bank due to MEPCO mess ( % 2.50) They were contacted by phone and email but they still managed to make a mess out of my regular auto debit (since May ) ( % -8.75) May Debit of ( % 0.00) ( % 0.00) May Debit of ( % 0.00) account goes on Overdraft ( % 0.00) May Credit of ( % 0.00) ( % 0.00) Who is going to pay my OVERDRAFT FES??? ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/5
Original review: May , CarShield gave me the runaround with shops that I could take my car to ( % 37.50) No one likes to deal with them not even the dealerships ( % 0.00) I can’t believe all the ** they put me through to charge my a/c ( % 0.00) I would never recommend CarShield unless you want to be treated poorly ( % -40.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/5
Original review: May , They have a bad reputation ( % -16.25) My car door would not open on driver's side they refused to pay ( % 0.00) All of dealers say they are terrible ( % -100.00) False advertising ( % -40.00) I will be leaving soon ( % 0.00) Going back to Fidelity ( % 0.00) They are a joke ( % 0.00) All mechanics say they don’t want to pay ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/5
Original review: May , Refuse to pay for repairs to my vehicle because one part that was not covered failed and it caused the covered part to fail ( % -20.83) Read the hand book that I was sent and it said that if the covered part failed and caused a non covered part to fail that they will still not cover the parts that were damaged by the covered part ( % -50.00) ANYBODY INTERESTED IN A CLASS ACTION!!! Retired police officer and I'm contacting an attorney Monday ( % 22.27) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/5
Original review: May , Carshield is a scam ( % 37.50) My car has been in the dealership for months ( % 0.00) After going back and forth for a transfer case it got denied ( % 0.00) First they made me spend $, ( % 25.00) for a part they didn't cover ( % 0.00) The problem was still not resolved ( % 0.00) Also spend another $ ( % 0.00) ( % 0.00) Still not fix ( % 0.00) The dealership told them it was the transfer case ( % 0.00) They still didn't listen ( % 0.00) They replace the axles and still now they sent an inspector to check the transfer case after that ( % 0.00) Waited days to hear back ( % 0.00) Now they don't want to cover it because they want the dealership to open the transfer case but BMW does not do that ( % 0.00) They want to know if the transfer case overheated ( % 0.00) How in the world would you know if a transfer case overheated? The car does not have a light for that ( % 40.00) They find loopholes so they don't have to cover the part ( % 0.00) months of waiting for nothing ( % 0.00) They want me to take it to a transmission place to get it done and if it overheated I have paid for that ( % 0.00) This company is the worst ( % -100.00) Do not get anything from them ( % 0.00) Even the dealership has problems to talk to somebody ( % 0.00) One transmission repair shop wants to charge me an extra $ dollars because they say it's a lot of hours just to work with this company ( % 10.00) The worst ( % -100.00) Beware ( % 0.00) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2021/5
Original review: May , Our claim was denied because of the seals that were worn out in the motor that caused the motor to have carbon ( % 37.50) We have no control over that and in our contract the seals should have been covered according to the contract ( % 0.00) ( % 0.00) ( % 0.00) So therefore I'm very disappointed in CarShield that they denied our claim for that reason ( % -97.50) I would not recommend this to nobody to join your program ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/5
Original review: May , I do not give you any stars ( % 37.50) You are a fraud ( % 0.00) You have this thing fixed where it automatically comes up with stars already checked ( % 10.00) You lie to people to get them to buy this when you know you are not going to pay ( % 0.00) I hate this company ( % -80.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/5
Original review: May , My payment will be late, lost job, unemployment delayed behind on their appts ( % -10.83) I'm behind and got extension by / ( % -40.00) Acct stay open please and Ty for understanding ( % 0.00) I wanted to close acct and hope was I'll be late but have few more days ( % 0.00) / ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/5
Original review: May , The customer service rep explained that I did not have to have all my receipts for service on my auto in order for Car Shield to pay a claim ( % 37.50) I explained I only have a few oil change receipts for the past years ( % -15.00) With that reassurance, I decided not to cancel my policy ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/4
Original review: April , I called customer service to complain that I thought my policy covered major car repairs/expenses ( % 21.88) It does not -- specifically did not cover replacement of the instrument cluster that must be replaced to get my A/C to work ( % 0.00) Your policy of only covering specifically what is listed in policy is faulty in that the customer must know all the parts of a car to figure out what is not covered ( % 0.00) In my case a sensor that is in the car to measure outside temperature -- it is faulty and overrides my turning on the A/C because it is determining it is cold outside and I don't need the A/C -- who would ever suspect something was put in the car that would not allow me to turn on the A/C when I wanted it on? How would anyone know to check to see if the policy covers it, when it is illogical to even have it in the car? ( % -20.00)
consumeraffairs
NEGATIVE 😕
2021/4
Original review: April , Car has been at the shop for weeks ( % 37.50) All I'm told is "We're waiting on the adjustor" ( % 0.00) I call every day and still the process is at a stand still ( % 0.00) I've escalate the matter twice ( % 0.00) Still nothing ( % 0.00) This is the worst experience ever ( % -100.00) I should have read the yelp reviews prior to getting CarShield ( % 0.00) Lesson learned!!! Next step is contacting the attorney General ( % 2.50) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/4
Original review: April , They keep sending me letters, but I have had my car for less than a year ( % 10.42) This is not what I want to hear ( % 0.00) I’m sick and tired of all the mail I get and how much they must be spending to send all this mail ( % -30.48) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/4
Original review: April , I found it very difficult to reach anybody for filing a claim ( % -13.75) Also making a payment in full ( % 35.00) No returned emails from request sent ( % 0.00) Was only contacted upon my autopay failed and wanting a new form of payment ( % -12.12) I have requested another copy of my contract ( % 0.00) Has yet to be sent ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/4
Original review: April , I had to make over a dozen phone calls to get pricing help because your service adjuster didn’t do his job properly to begin with, his lack of experience in estimating labor times per All Data was very low making my out of pocket cost extremely high ( % 13.38) Without me being in the business for over years I would have not known this, but once again his lack of experience and his supervisor not overseeing what he is doing wrong and taking advantage of customers is the fault of both parties, I’m very unhappy about this situation my vehicle being down for weeks due to constant phone calls from me finding mistakes concerning this matter ( % -31.21) I never received rental during this time And I think I deserve some kind of compensation or customer satisfaction due to frustration and time it took for me to do the job of your employees ( % 23.75) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/4
Original review: April , Initially called to request coverage of Company owned vehicle ( % 18.75) Agent spent at least minutes trying to get me an answer ( % -20.00) Agent had to query regarding Commercial Vehicle ( % 0.00) Checked with Customer Relations to obtain answer ( % 0.00) Prompt return call received ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/4
Original review: April , Was canceling coverage and Jillian offered discount to help out financially and I told her that I would stay at least another month and would see how things are going financially! I did explain it was due to finances and not because of service! ( % -1.63)
consumeraffairs
NEGATIVE 😕
2021/4
Original review: April , Took policy out // ( % 37.50) Claim denied because they said I drive for Lyft ( % 0.00) I stopped driving for lyft // ( % 0.00) I provided prove from lyft that was so ( % 0.00) I had not taken lyft stickers off of car ( % 0.00) So, very dissatisfied and disappointed ( % -27.50) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/4
Original review: April , Had difficulty finding a service center ( % 13.75) ( % 0.00) Called to cancel because the places that were close no longer accepted CarShield due to problems getting paid ( % -12.50) CarShield gave me other places, so I took my car to one of them ( % -12.50) They still have not accepted the claim ( % 0.00) Spoke with the service center just now ( % -10.00) ( % 0.00) ( % 0.00) I was instructed to leave the car with them; tear my AC unit apart, then someone from CarShield will send a representative to check the findings ( % 0.00) ( % 0.00) "It may be several weeks" before a decision is made! I need my car ( % 0.00) ( % 0.00) AND, I need payment for the repairs ( % 0.00) ( % 0.00) ( % 0.00) feels like I have made a very bad choice ( % -91.00) ( % 0.00) Ads are not always "for real"! ( % 25.00)
consumeraffairs
NEGATIVE 😕
2021/3
Original review: March , For Mercedes Benz ( % 37.50) After difficult time finding a repair facility it finally worked out well with cooperation with all parties, including your company Small mt ( % -25.00) town has limited service centers for this vehicle! ( % -8.93)
consumeraffairs
NEGATIVE 😕
2021/3
Original review: March , My payments are being drafted from the WRONG account and I have tried to get this straightened out TWICE now and it is NOT being changed to the correct account YET ( % -6.25) I had, I thought, this set up to draft from a specific checking account and NOT from the debit card that I used to make the first payment when I purchased the policy ( % 12.50) I am NOT satisfied about this and still do not know if my repeated request is going to show my payments being made by ACH Draft from my designated bank account ( % -25.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/3
Original review: March , Your company is not good ( % 1.25) Broken promises of coverage ( % -40.00) Rude workers ( % -30.00) Overall bad ( % -35.00) I am recommending to anyone I know to not use your company ( % 0.00) Already got it moving on social media with now over , many likes and agreement of how bad your company is ( % -5.56) More to come too ( % 50.00) Good luck ( % 70.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/3
Original review: March , Received a mailing from CarShield discussing available service plans for my Mercury ( % 38.75) Needless to say, I do not own a Mercury since that brand ceased to exist years earlier ( % -26.67) Have to wonder how a company whose sole mission involves service plans for vehicles could be that out of touch with reality or show that level of inattention to detail ( % 0.00) Don’t see how I could trust them ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/3
Original review: March , I called the day before taking our Ford Fusion to the dealership to make sure our problem was covered by our warranty ( % 43.75) I was told the purge valve was covered under the engine warranty ( % 0.00) Took the car to the Ford dealership and got it fixed and then Carshield told Jordan Ford the problem wasn't covered ( % 10.00) I only took it there because I was told it was covered ( % 0.00) $ is what it cost ( % 0.00) Terrible ( % -100.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/3
Original review: March , I wasn't able to load my card for my automatic payment due to being sick ( % 0.89) I called them and they took care of it within less than a minute ( % -16.67) I didn't even have to give my card number or reenroll for future payments ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/3
Original review: March , They false advertise ( % -1.25) When I signed up for CarShield I were told I could take my vehicle to any dealership or automotive shop to be serviced ( % 0.00) I told my car to two automotive shops and paid $ diagnostic fee a total of $ for them to tell me my car needed to go to the dealership ( % 0.00) Call around to all the dealerships in my area only to be told they did not accept CarShield ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/3
Original review: March , Do NOT purchase from this scam company!! They don't actually cover anything! Had a policy for - months ( % 29.30) I recently had a few dash warning lights come on ( % -10.00) So thinking I had coverage with this company, I brought my vehicle to one of their recommended mechanic shops ( % 0.00) I have about k worth of work needed and they will cover NOTHING! Plus I am now the bucks the shop charged me to look at my vehicle for Car Shield for the stuff wrong I already KNEW was wrong!! Only for them to deny everything! SCAM SCAM SCAM!!! Beware! ( % -22.66)
consumeraffairs
NEGATIVE 😕
2021/3
Original review: March , I have been with CarShield for over a year now ( % 37.50) I have never had any problems with them ( % 0.00) I feel bad that I had to cancel my coverage but my SUV was a lemon ( % -70.00) I will be contacting them again when I get my new car without any hesitation ( % 13.64) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/2
Original review: Feb ( % 37.50) , For what I pay a month for Carshield, they paid less for my repair work than I did ( % -16.67) Didn't cover the hoses or taxes ( % 0.00) I had to sit at the garage for hours waiting for Carshield to send payment to the garage for the work they did on my car ( % 0.00) Was very disappointed! ( % -100.00)
consumeraffairs
NEGATIVE 😕
2021/2
Original review: Feb ( % 37.50) , I’ve been with CarShield since May , my car broke down on Nov th and till this day my car is still sitting at Aamco waiting for Car Shield to do their job ( % -15.56) The Manager of Aamco as well as myself have been attempting numerous of times and left numerous of voicemails ( % 0.00) Haven’t heard from him since ( % 0.00) I received a call from Car Shield saying my part (engine) was four days out but guess what, that was two weeks ago ( % 0.00) So I’m seeking for an attorney for this matter because it’s ridiculous how this is going on ( % -33.33) It’s been over months of walking to and from work ( % 0.00) I don’t blame Aamco for not wanting to work with them in this region ( % 0.00) I wouldn’t advise anyone to go through what I’m going through ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/2
Original review: Feb ( % 37.50) , Latter part of January I had to change bank account and found you had my auto listed as as you had wrong EIN number by one letter and you had the wrong mileage ( % -33.33) I sent all I was asked for at that time to correct this problem then on / our car had a problem and we took it to the shop ( % 0.00) On / we took our paperwork to the shop for them to call for repair ( % 0.00) Well they called me and said we were still listed as ( % 0.00) It took almost all day to get this corrected and when the inspector finally looked at the car on / here it is / and we still have not heard any word on the outcome ( % 0.00) Now the longer you take to cover the problem the more I feel maybe I picked the wrong car warranty company ( % 0.00) Please address this issue as soon as possible ( % 0.00) I will be calling again (th time) Monday / to get an update ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/2
Original review: Feb ( % 37.50) , I needed instructions on how to file my very first claim ( % 32.50) It was difficult finding the correct department to talk to ( % -50.00) Customer service at my mechanics shop says CarShield is difficult to reach on the telephone to file claim ( % -50.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/2
Original review: Feb ( % 37.50) , I've dealt with Carshield among many other aftermarket car warranties ( % 18.75) They are not worth the hassle, being a service technician and advisor they will find any possible way to get out of paying for claims ( % -7.50) The worst I have seen was an engine claim denial due to sludge build up ( % -56.25) The customer recently purchased the vehicle and had done an oil change per their contract but the claim was denied due to sludge build up, I can understand that, however the history of the car from the previous owners has nothing to do with the new owner and the new owner should not be punished or ripped off due to the previous owners neglect ( % -4.44) Furthermore, how can sludge been seen without a complete engine tear down? Are customers expected to not only have a certified inspection and an engine tear down before purchasing? I mean come on, that is unforeseen and it is not the new owner's fault ( % -6.96) These companies are garbage, save your money and put it towards a repair fund! Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2021/2
Original review: Feb ( % 37.50) , Kept requesting documents that already Been submitted or I would call just to be put on hold for thirty min then hang up ( % 0.00) Not only did CarShield waste my time ( % -10.00) ( % 0.00) ( % 0.00) waste my money paying for something that didn’t follow through with what they were advertising ( % -20.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/2
Original review: Feb ( % 37.50) , Took you weeks, phone calls for you people to see if you could fix it, LAZY, SLOW, not doing his job ( % -27.50) FIRE HIM!!! You people are testing my patience ( % 0.00) All I got was the run around and a ** story ( % 0.00) You failed the service, and timely repair ( % -50.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/2
Original review: Feb ( % 37.50) , In short, I called to make a payment ( % 0.00) I talked to different people ( % 0.00) I made my payment over the phone ( % 0.00) This was Thursday the th ( % 0.00) I was told I would get my receipt via email ( % 0.00) It never came ( % 0.00) I called the next day and was told they would mail it via the USPS ( % 0.00) It never came ( % 0.00) I called MEPCO ( % 0.00) They referred me back to the Car Shield customer service ( % 0.00) I didn't call them but the bottom line is I never received my receipt ( % 0.00) Very poor customer service ( % -52.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/2
Original review: Feb ( % 37.50) , I had my coverage for just over a month and of course my engine light came on ( % 40.00) No big deal I thought, probably just a loose gas cap ( % -3.85) Was I wrong!! It turned out to be my transmission, and the cost was thousands ( % -78.13) CarShield came through and my cost was deductible and part of my car rental as they did have a "cap" on the amount they would pay ( % 0.00) I would definitely recommend these guys should you need after market coverage ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/2
Original review: Feb ( % 37.50) , I paid $ ( % 0.00) a month for months ( % 0.00) I brought my car in for repairs and CarShield covered nothing ( % 0.00) It is a worthless warranty ( % -80.00) I never received the policy and finally got it in the mail after I cancelled and it covers nothing ( % 0.00) Very disappointed ( % -97.50) I barely am surviving financially so losing $ really hurts ( % 8.33) I had to get a loan to pay the $ auto repair bill ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/2
Original review: Feb ( % 37.50) , Lisa in your Customer Service was very helpful and polite ( % 20.00) I was not pleased at all with the first person I spoke with ( % 0.00) It was upsetting to see all the bad reviews and then to speak with someone that made me feel I was being interrogated and treated so rude ( % -50.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/1
Original review: Jan ( % 37.50) , This is the worst company to deal with ( % -100.00) MY AIR CONDITIONER was totally not working, I tried putting in new Freon gas but it didn't help ( % 6.82) My regular service station said I needed a new compressor and condenser ( % 6.82) These are covered items in my protection plan I have with CarShield, they refused to pay for these saying they will pay for a compressor they send over, receiver/dryer which will do nothing to correct the problem, I need a condenser as I saw the cuttings all over the condenser that I have now ( % 0.00) The adjuster then lies and says he called me numerous times, I have been sitting by the phone and waiting for his call ( % 0.00) When I call them the supervisor says, "I will give him a message to call you, no one else here can help you ( % 0.00) " What a horrible company- everyone BEWARE ( % -100.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/1
Original review: Jan ( % 37.50) , I was so disappointed when I submit my claim that the battery I needed for my car was not covered under CarShield ( % -75.00) Customer Service should have told me that when I initially called for roadside assistance ( % 0.00) Also the ad on TV is totally deceiving as it states that when your car breaks down, the parts are covered ( % -7.78) I will never sign up again - total waste of the $ we have spent ( % -10.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/1
Original review: Jan ( % 37.50) , When you click filling a claim on the mobile phone app ( % 0.00) It states if vehicle is not functional to have it towed to the certified mechanic shop ( % 0.00) And that would lead anyone to think that was a choice ( % 0.00) But that decision cost me ( % 0.00) out of pocket expenses ( % 0.00) Which in this day and age was very hard to come by ( % -37.92) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/1
Original review: Jan ( % 37.50) , I purchased this coverage in September and the day of purchase I asked what did it cover ( % 0.00) I was told it covered a big list of things and and the AC/Heater was definitely included ( % 0.00) Now I have a problem and they tell me it's not covered ( % 0.00) The problem is one of the Actuators in the system ( % 0.00) I have never gotten a copy of the coverage, I'm just going by what I was told the day I purchased the coverage! The coverage is on a Buick LuCerne and I have coverage on a Nissan Rogue! I'm not pleased at all with that decision! There is no way It is not part of the AC/Heating system! ( % -39.06)
consumeraffairs
NEGATIVE 😕
2021/1
Original review: Jan ( % 37.50) , Very disappointed with the whole experience ( % -38.75) However, all personnel I dealt with, both CarShield and Christian Brothers were courteous and polite, so I will not muddy their personal performance based on the overall performance of the company and coverage ( % 15.00) I feel the coverage is a scam ( % 0.00) Apparently, nothing is covered unless it is "catastrophic" ( % 5.00) And, that probably has some pretty big loopholes as well ( % 12.50) It seems like this is a process designed to conjure up business for the approved repair shops ( % 0.00) A diagnostic was run (which takes about minutes tops) and the issue was "not covered" - then the mechanic started looking for anything and everything that "might" go wrong or "could" break or "maybe" wasn't done previously and an estimate of "suggested" repairs, maintenance, and services was submitted to the tune of approximately $ (and of course, none of those were covered either ( % -35.56) ) ( % 0.00) My husband ran this list of suggested items past a couple of parts houses and mechanics and found that minus the numerous issues that didn't exist or had already been done, the cost for all possible repairs/maintenance/service was less than $ ( % -10.33) But, Car Shield would rather pay for something "catastrophic" or not at all ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) In addition, I have now received survey requests, but not one actual in person contact ( % 0.00) We would like a refund for the remainder of this policy ( % 0.00) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2021/1
Original review: Jan ( % 37.50) , My Dec ( % 0.00) payment which was put on my Discover card, (auto-pay), was not correctly recorded on you folks records and I kept receiving letters and e-mails reference to it being late---BUT---- I hope it is now solved ( % 0.00) ( % 0.00) If not I will be forced to end my account with CarShield!!!! ( % -73.24)
consumeraffairs
NEGATIVE 😕
2021/1
Original review: Jan ( % 37.50) , I was told that my car needed a transmission and the process was almost complete so that I can get my vehicle repaired and then I get a cancelation in the middle of a contract because I had a car years with no problems and I don't know the previous history ( % -2.22) I am contacting corporate and the business bureau ( % 0.00) This is totally unacceptable ( % 0.00) Ms ** is sick fighting for her life and y'all do this, it's so sad ( % -60.71) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/1
Original review: Jan ( % 37.50) , Brook was very helpful ( % 20.00) She answered my questions about a repair on my car ( % 0.00) I'm all set to go ( % 0.00) I choose my car dealer shop Hyundai Winter Haven, Fl ( % 0.00) My driver's side window would not go down or up ( % -15.56) It has a small space above that I'm afraid rain will come in ( % -28.33) And my passenger side right door at the back will not open at all, either from inside or outside ( % 7.14) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/1
Original review: Jan ( % 37.50) , The young lady who first spoke with me was very professional and helpful ( % 16.00) However, I must say that getting to the claim department on you the phone tree system was not easy ( % -21.67) She directed me to tell the mechanic to call claims ( % 0.00) He indicated that Car Shield did not cover my claim (front lower control arm bushings) ( % 0.00) I am disappointed ( % -75.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/12
Original review: Dec ( % 37.50) , I purchased a warranty for my wife's car last evening while she was out driving ( % 0.00) I was asked the mileage on the car and told him it was about , miles ( % 0.00) He said the computer would not take a round number and he would put down , and my price would be $ ( % -17.78) and I agreed, and purchased the warranty based on the price ( % 0.00) ( % 0.00) He told me to call back with the actual mileage this morning and it was actually , ( % 0.00) When I called with the mileage I was told he wrote down , and because it was , more miles I now had to pay $ ( % 17.22) ( % 0.00) I don't know if I would have paid that and feel like ti was bait and switch ( % 0.00) I will give you the benefit of the doubt and say it was an error, but I am not happy about it and will continue the warranty for a few months to see how it works out ( % -30.00) I am disabled and retired and $+ is a lot of money to me but I will try it out ( % -20.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/12
Original review: Dec ( % 37.50) , We were left stranded along Interstate far about and / to hours ( % 5.00) Her Carshield personally called ( % 0.00) Told us to call AAA for a tow miles instead of the car co ( % 0.00) I had to pay that driver an extra $ then and also he drove like a wild man throat everything around in our fifth wheel ( % 5.00) I mean it is a total wreck exact so sorry to say your roadside service is horrible and as they say that's my story and I'm sticking with it ( % -31.25) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/12
Original review: Dec ( % 37.50) , I would never recommend this company to ANYONE!! My vehicle broke down in August ( % -15.56) I and the dealership reported the claim ( % 0.00) It took CarShield weeks to send a letter for the dealership to fill out ( % 0.00) The dealership sent it immediately back (we have email documentation) to this day which is December we still have NOT heard from CarShield except to find out where the new payment for the contract was? I cancelled the contract back in October due to the VERY poor service ( % -10.17) NO it isn't due to the COVID- epidemic ( % -12.50) Customer service will Not listen to the consumer, they read from a script and that's it! DO NOT BUY THIS PROGRAM! ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/12
Original review: Dec ( % 37.50) , If you have a motor that's leaking oil and it causes catastrophic failure that's $, motor not counting the labor but you guys don't cover gaskets or seals and gaskets and seals is what keeps the motor, the transmission and their rear end working properly ( % -15.83) You guys should be covering your assets and cover your assets you should replace seals and gaskets ( % 0.00) It don't make sense to me ( % 0.00) It's not cover seals and gaskets on your assets of a very expensive parts to replace when you could have had the gaskets and seals done very cheaply ( % -6.50) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/12
Original review: Dec ( % 37.50) , They told me that the engine wasn't covered after I purchased Car Shield and they told me it was covered ( % 0.00) The salesman said, "Your engine is covered ( % 0.00) " Never said anything about just the internal parts ( % 0.00) I called them at the mechanic shop called as well find out it was only the internal engine that was covered ( % 0.00) I was lied to when I purchased the coverage ( % 0.00) Very unfair to me when I try to get a refund ( % -65.00) They should not have told me it was covered when it wasn't ( % 0.00) That was the silver package so be careful what you ordered ( % -10.00) Eww ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/12
Original review: Dec ( % 37.50) , Let's keep it short: Car Shield promises to provide you a level of comfort, should your car break down, that they will be there to take care of everything for you and get you restored with little hassle ( % -11.44) Well, my truck isn't fixed and it's been nothing but hassle from the moment my mechanic filed the claim ( % 10.00) I am using a trusted mechanic in business for years that this company's claims representatives don't trust ( % 0.00) My mechanic told them exactly what needed to be repaired on a broken AC compressor and they asked that each and every component be opened to prove their claims ( % -7.50) This added layer of work would not be compensated, BTW ( % 0.00) The company then required an inspector to come out, which is fine, but even if he verified everything the mechanic said we would have to wait up to a week for the cheaper parts my mechanic says is unsafe ( % 41.67) All of this added drama is so far extending my repair by up to a week and your contract only gives you days of a rental (Of course) ( % 5.00) The cherry on top is that the customer service reps for the insurance company through CarShield are awful ( % -25.00) They openly admit they know absolutely nothing about cars and one guy even asked me: "What do you want me to do about it?" Well, nothing I guess, because after this repair I am dropping this company and putting my payment into a savings account ( % 10.00) CarShield might save some money on a repair one day, but they are going to put you through the wringer to get the job done and your mechanic is going to hate you!!! Read full review ( % -32.50)
consumeraffairs
NEGATIVE 😕
2020/12
Original review: Dec ( % 37.50) , Receive letter from your company stating my contract was not activated and I needed to activate it or it would be discontinued ( % 0.00) Called, didnt need to ( % 0.00) I do not know what was your point in sending letter, BUT you wasted my time tracking this dumb letter down ( % -24.35) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/12
Original review: Dec ( % 37.50) , My car needed work but not covered by CarShield ( % 0.00) We are very disappointed, feel we did not get what we paid for ( % -97.50) You advertised that getting your coverage would protect us as our car aged ( % -10.00) Well that was a complete lie ( % 10.00) I will warn others not to use your plan ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/12
Original review: Dec ( % 37.50) , I saw the commercial on TV about CarShield and I decided to give them a call and they got me together so I pay $ a month to have a warranty on my Malibu ( % 0.00) At least there anything go wrong I know I'm protected ( % -40.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/12
Original review: Dec ( % 37.50) , The Electronic Throttle Control went on my car ( % 0.00) I called CarShield and asked if it was covered ( % 0.00) After a few put on holds, I was told it was ( % -20.00) So I had my mechanic fix it ( % 0.00) When I submitted the paperwork it was denied ( % 0.00) I called and was transferred to the next company that processes my claims ( % 0.00) They said that my part was not covered as per the contract ( % 0.00) I could not find it ( % 0.00) I am extremely disappointed!! ( % -100.00) It cost me $ ( % 0.00) This is something that is like saying your trans is not covered ( % 0.00) Starting to second guess CarShield! ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/12
Original review: Dec ( % 37.50) , CarShield should provide a list of automotive companies that accept CarShield ( % 0.00) It's very frustrating looking for a good mechanic shop that accept car shield and does good quality work ( % 29.33) My car has literally been in the shop and a half months ( % -16.67) Everytime I call them it's a new excuse to keep my car one more week ( % 19.55) Because it's hard to find shops that work on Jag's I keep dealing with this same company ( % -14.58) FRUSTRATED ( % -70.00) Because of my limited income I can not afford to get a rental car ( % -7.14) Then again the rental contract would have expired a long time ago ( % -5.00) I understand that it take time to work on a car but and a half months sounds a little ridiculous ( % -22.92) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/12
Original review: Dec ( % 37.50) , I found the language of the contract to be confusing (like a lawyer's language) ( % -30.00) The instructions recommended saving records and I am not good at that ( % -35.00) I'm and beyond struggling with language ( % 0.00) Sorry ( % -50.00) The representative was very helpful, tried to help me see the value in participating in CarShield, and helped me to cancel when I remained adamant ( % 15.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/12
Original review: Dec ( % 37.50) , Respect the promise from my contract #: **, approve my claim! The denial of my claim is subjective and it is not based on the contract ( % 0.00) The adjuster was using his technical interpretations to deny the claim instead to respect the contract as was written because my part which failed was part of the contract but the denial was not part of exclusion ( % -25.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/12
Original review: Dec ( % 37.50) , My experience has been nothing but unpleasant in every aspect ( % -65.00) I've had have two claims, in which parts was supposed to been covered and I ended up paying out of pocket ( % 0.00) My mechanic received the ok on the work, and was told what was covered and still I ended up paying out of pocket ( % 50.00) It seemed that I could never get a direct answer to my question, when speaking with a representative ( % 10.00) That's until I spoke with Nathan on reimbursement ( % 0.00) I emailed Car Shield my invoices on the nd of December and still haven't heard heard back ( % 0.00) Very disappointed! Nothing as advertised ( % -100.00) ( % 0.00) ( % 0.00) I've been transfer from one department to another, from one representative to another and accomplish nothing ( % 0.00) Kudos to you Nathan, and thank you for being the only one who truly helped me ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/11
Original review: Nov ( % 37.50) , Very disappointed in allowed coverage ( % -97.50) Was told that I should never bring my car into the dealership as they always charge more than anyone else ( % 50.00) Disallowed was part of the cost of the replacement part and part of the labor ( % 0.00) If that is the case, you should state that before any signs up for your service ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/11
Original review: Nov ( % 37.50) , Cannot believe this co ( % 0.00) Is still in business ( % 0.00) When people start catching on, you'll go under ( % 60.00) Finding a way to weasel a way out of paying claims is ruthless ( % -100.00) No thanks, I'll just put my $ bucks in a savings account ( % -10.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/11
Original review: Nov ( % 37.50) , My car axle was giving me problems ( % 0.00) I took to mechanic and then I called claimed Dept and they didn’t help me to fix my car axle repair ( % 0.00) It’s very very difficult and disappointing ( % -62.50) ( % 0.00) Not at all happy with CarShield ( % 80.00) ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/11
Original review: Nov ( % 37.50) , I have a few questions/comments for the gentleman that sold me my policies; however, it is extremely difficult to get in touch with my initial salesman ( % -23.33) It would be greatly appreciated if he could contact me at ** or ** ( % 20.00) Policy #s: ** ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/11
Original review: Nov ( % 37.50) , Unfortunately, the service required was not covered on my Gold Policy ( % -50.00) (Actuator-A/C and Heater) Was unhappy with the $ bill, however was not the Service Writer's fault ( % -60.00) However, think you should know they complained extensively about Car Shield and said you are difficult to work with and also difficult to get someone on the phone! ( % -35.63)
consumeraffairs
NEGATIVE 😕
2020/11
Original review: Nov ( % 37.50) , I will advise all who inquire that the Car Shield contract provision for drivetrain teardown should be considered carefully prior to the onset of the agreement ( % 0.00) The cost of a teardown is prohibitive when the replacement of a bearing or something similar is the only responsibility CarShield will address ( % 0.00) When such an instance occurs, the owner is burdened by thousands in R&R costs while CarShield remains liable for virtually nothing ( % -5.00) As a result of my experience in filing a claim for a failed transmission in my Mercedes, I've cancelled all contracts for my vehicles ( % -50.00) Multiple calls, with no resolution ( % 0.00) See: ** ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/11
Original review: Nov ( % 37.50) , This company is very unprofessional and is nothing but a scam ( % 20.00) I am taking the company to small claims court ( % -25.00) They say have to pay to see what is wrong with car ( % -50.00) They don't cover anything ( % 0.00) All they cover is roadside assistant ( % 0.00) Very bad company ( % -91.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/10
Original review: Oct ( % 37.50) , I'm so unhappy about repairs to my car not being approved, if I must pay totally out of pocket, I'm pay just to say I have warranty, I'll save money by not having warranty ( % -30.00) I've been a member yrs, did my maintenance, and I'll decline to pay, no thank you ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/10
Original review: Oct ( % 37.50) , Did not receive reimbursement $ ( % 0.00) for car rental and towing ( % 0.00) Please call me ** ( % 0.00) Earl ** ( % 0.00) ** I spoke with a representative on the phone and they said that I would receive my fund in about days and ten days has elapsed these are tough times and I need the money pay bills ( % -19.44) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/10
Original review: Oct ( % 37.50) , I’m very disappointed with the way the insurance handles my claim ( % -97.50) Every single time I call in with a claims repair no matter what it is I’m always told that the parts are not covered but I pay $ faithfully every month ( % -7.14) If and when I call in again for a repair and I’m giving the same information I will be going to another agency that doesn’t have a problem doing what they say they will do ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/10
Original review: Oct ( % 37.50) , I spoke with a rep today ( % 0.00) Told him in advance that I was shopping around and comparing quotes ( % 0.00) He got angry about it and was very rude ( % -44.50) Guy named Anthony ( % 0.00) Terrible customer service ( % -100.00) Will not recommend them ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/10
Original review: Oct ( % 37.50) , When my transmission needed repairs my claim was denied for a reason my master mechanic did not understand ( % 0.00) Was totally misled by this firm ( % -10.00) I asked for a response in writing ( % 0.00) I has purchased the platinum protection ( % 0.00) I could not be more disappointed in a product ( % -12.50) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/10
Original review: Oct ( % 37.50) , Well when tried to get service my heart was broken ( % -40.00) My item was not under the warranty so had to cancel my repairs ( % 0.00) So needless to say had to regroup and figure out do I cancel or do continue with CS ( % -50.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/10
Original review: Oct ( % 37.50) , About a year ago I had a $ ( % 0.00) expense to replace my headlight assembly ( % 0.00) Car Shield refused to pay one penny of the repair even after the auto dealer talked with them ( % 0.00) I only keep Car Shield because I'm afraid of another expense ( % -30.00) My family and financial planner say it's a scam and that I'm wasting my money ( % 0.00) I also feel the same but am too afraid to drop it ( % -30.00) I feel Car Shield could have paid at least part of the bill ( % -30.00) I am age and this will probably be my last car so I feel I have to keep the coverage ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/10
Original review: Oct ( % 37.50) , Called to get a quote instead I got ripped off! I specifically said NOT to start my policy until a certain date! Instead I got charged and now I can't pay my bills due this week! Worst experience in anything I have considered purchasing in my life! Never again! Don't talk to these sales people ( % -29.61) They will trick you! ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/10
Original review: Oct ( % 37.50) , Transmission pump went out on vehicle I was in a contract with the Car Shield ( % 0.00) Car shield did not pay for the repairs ( % 0.00) They said that it was pre-existing which is fake news because you cannot drive around with the transmission pump out ( % -50.00) I will not recommend car shield to no one ( % 0.00) They do not repair your vehicles ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/10
Original review: Oct ( % 37.50) , Everything that CarShield had promised with the contract was all lies and misleading ( % 0.00) If I had known this before I signed up I wouldn't have everything that was said was a lie ( % 0.00) Very disappointed and having to deal with another company is really upsetting ( % -38.75) Also no one can give you a clear answer ( % 10.00) I wish someone with real authority would contact me ( % 20.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/10
Original review: Oct ( % 37.50) , My Car broke down then I called Car Shield ( % -15.56) A Wrecker was sent out to get My Car and took it to a Repair Facility to fix the problem ( % 0.00) Don't wait until it's too late ( % -30.00) Choose Car Shield now and let them worry about Your Car repairs ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/10
Original review: Oct ( % 37.50) , No one seems to know what wrong with my car ( % -50.00) Your rep made some suggestions ( % 0.00) I have to be careful as I don't have a lot of money for repairs ( % -10.00) My husband has Alzheimer's and is legally blind and he has trouble hearing ( % -35.00) He is yrs and I am ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/9
Original review: Sept ( % 37.50) , My experience with CarShield has been absolutely abhorrent ( % -70.00) After checking with them that the work was covered, I submitted a claim n Jul ( % 0.00) th and got no response ( % 0.00) After a couple of weeks I tried to call with no luck ( % 0.00) Their call back system didn't work as explained ( % 0.00) Finally got some at one of the other numbers (they seem to have several) ( % -4.17) They said an adjuster was suppose to contact me ( % 0.00) NEVER HAPPENED ( % 0.00) Finally got someone at the claims department (which is a different company??) ( % 0.00) They said, "One of your documents was blurry and we couldn't read it ( % 0.00) " So I scanned it and resubmitted it on / asking for an acknowledgement that they got it ( % 0.00) NOTHING!! It is now going on months with NO contact from them at all ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/9
Original review: Sept ( % 37.50) , Your representative "Grace" represented CarShield in a professional and polite manner ( % 10.00) She answered all my questions and followed up with an email ( % 0.00) Such excellence is difficult to find in today's corporate world ( % -16.67) I recommend CarShield ( % 0.00) Their customer service is off the chart ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/9
Original review: Sept ( % 37.50) , The reason why I'm disappointed with service is ( % -75.00) When I was quoted the price ( % 0.00) I was never about paying additional taxes ( % 0.00) I was under the impression that it was the same as car insurance deductible ( % 0.00) In the way you just pay the deductible and that's it ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/9
Original review: Sept ( % 37.50) , Nothing found wrong after three days of inspection on my year old car, even though I mentioned possible problems ( % -13.33) Hank May's inspected but found no problems at this time, possible due to no driving for five months lockdown ( % -6.25) NO ORDER FOR PAYMENT SUBMITTED ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/9
Original review: Sept ( % 37.50) , I had enough numbers days but only miles since I got the policy ( % 0.00) So being a Senior I had pay , ( % 0.00) to have my car fixed ( % 10.00) This is a bad policy ( % -70.00) I feel that my repairs should have been paid ( % 0.00) Thank you, Geraldine ** ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/9
Original review: Sept ( % 37.50) , Car broke down out of state ( % -15.56) Unfortunately CarShield did not cover repairs needed ( % -50.00) Miscommunication issue I thought that carshield representative called ahead to let shop know my car was being towed in, they did not ( % 0.00) They did arrange the tow when needed, thank you! ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/9
Original review: Sept ( % 37.50) , Carshield will not stand behind you when their contracted auto warranty company avoids paying a claim ( % -40.00) I have paid my premiums on time faithfully and now that my car desires work I'm being told NO ( % 0.00) The rep even asked why are they refusing to pay because she didn't see an adequate reason ( % 33.33) She was heartbroken for me as I cried because I'm a mother of , furloughed and now have a useless warranty policy and k+ pending bill to get my car fixed ( % -20.00) DON'T PURCHASE CARSHIELD if you can avoid it ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/9
Original review: Sept ( % 37.50) , Updated Review on //: Do not add Carshield as a extended warranty company ( % 0.00) I've been going through this process for months ( % 0.00) Lexus Rx has been at Lexus Dealership and Mr ( % 0.00) Transmission ( % 0.00) Their main objective was to find out a cause of failure in transmission ( % -5.00) My contract which states if anything happens over miles, my transmission would be repaired if something happens to it, in which I went miles of my contract and something internally caused my transmission to burn out ( % 0.00) Now Carshield will not pay the claim because they feel like they are not liable, because an inspector made allegations as if something was going bad in the transmission before I added their coverage ( % -32.50) In that case, they should have got the transmission inspected before allowing to add coverage to my vehicle ( % 0.00) But that's not true ( % -17.50) If you Google " Lexus Rx Transmission issues," that was a bad transmission from the dealership, and everyone who had that same year and SUV went through the same issues I had, I added the coverage just in case of somethings like this happening, I was thinking Carshield would be a company that would stand behind their warranty ( % -27.50) From month experience, no one needs to add them as extended warranty company because they only want your money to pay for your own repairs in the end, or they want to make it seem as if you're in fault ( % 30.00) They should not be allowed to operate ( % 0.00) ( % 0.00) ( % 0.00) Even the inspector has not given me a cause of failure and but my transmission specialist gave them a cause of failure and this is a year accredited company in Greenville, SC ( % -31.67) I had adjusters ( % 0.00) The first adjuster approved my claim then weeks later after my adjuster resigned, another adjuster along with a specialist disapproved the claim ( % 12.50) ( % 0.00) ( % 0.00) That's not a company anyone should be giving their hard-earned money to ( % 0.00) They should be fined and closed down permanently ( % -12.78) This happened on -- when my claim was not approved yet it was approved weeks ago ( % 0.00) I had a nice rep today that tried to find me a transmission to accommodate me but that is not my responsibility to have to pay for something I had warranty on ( % 60.00) CarShield should not be allowed to operate within the United States of America ( % 0.00) They owners need to be shut down and prosecuted for giving false information or need to inspect vehicles before letting consumers add coverage to their vehicle because they've really disappointed me with their excuses today ( % -43.52) Original Review: This has been situation has been an ongoing situation for over months, I am a Senior Citizen on a fixed income and I dont have any more patience for Carshield ( % 32.50) I have a Lexus Rx that has a bad transmission ( % -70.00) I first took the vehicle to the Lexus dealership, and it wasnt fixed because Lexus of Greenville couldnt give Carshield the exact origin from where the issue with my transmission started, (where does it say that when you first add the policy) ( % 21.25) Still had to pay Lexus for the info letting them know it was a internal failure ( % -15.83) After back in forth with carshield/autoshield I was told to take it to Mr ( % 0.00) transmission, because they want to know what caused the internal failure, Please Read this Thoroughly, the transmission has been torn apart, pictures were emailed over about the cause of failure that a hight mileage transmission with , on it was caused from ( % -21.11) They are trying their best not to pay this claim that they are obligated to pay, this is false advertising, and they are the biggest scam artist that has ever conned me, just taking people's hard earned money and not approving their claims ( % 10.28) These transmission in my particular vehicle go bad after from ,-, miles so no matter what they say the cause of failure is which assume they are trained to say it's something that I did (wear&tear) or something that is not within the claim approving transmission guidelines the truth is they just scam individuals out their money ( % -28.33) I did not know until I done further research and I googled " lexus rx transmission issues" in which lexus should have recalled these transmissions but they didnt, so Carshield's late night advertising, allowed me to be conned into thinking I had additional insurance just in case my engine or transmission goes out, so me being gullible and having Old Age Carshield/Autoshield have taken advantage of me, they should have let me know they were not going to warranty my transmission before allowing me to add additional coverage on this vehicle for this Powertrain Failing Situation, before allowing me to think they were a accredited company that would pay claims in situations like this because I would have added a better extended warranty to my car for Engine and Transmission ( % 7.50) The adjuster and a female supervisor know that my claim should of been approved they made it sound like they were going to pay the claim but I call everyday and they never return my call, and all the reps are able to give me is that it is pending ( % 17.50) They are taking advantage of American Citizens making Mr ( % 0.00) Transmissions do additional work then attempt to make it look as if the consumer is at fault but you can see from my experience that I done nothing wrong because it is thousands of individuals that had transmission issues with this suv, just Google " lexus rx transmission issues" and it's there in plain site ( % -35.71) It was a design flaw in the valve body ( % 0.00) Also scroll down and enter some forums, such as lexusclub, carproblemzoo and many more, I have been waiting for what particular excuse they are going to give me to not approve my claim ( % 16.02) Please Google " Lexus Rx Transmission Issues" and you will see it is Thousands of Lexus Rx transmission issues, that was a internal failure that would just cause the transmission to stop and they were complaining to the lexus dealership, by me not researching my car until an issue happened I'm stuck having to stress myself out with Carshield/Autoshield about them paying the claim to my vehicle in which their Fine Line Print still meets the requirements from which they are supposed to get me another transmission ( % 3.33) If not they need to shut this company down and pay all the claims that they have denied cause my situation where they are prolonging paying my claim trying to make me look like it's something I done but in reality it was just bad transmission that lexus put in that particular vehicle that should of been recalled but nonetheless carshield/autoshield should not be stressing me out by having me pay monthly or having to try to try to come up with money to fix my own transmission when that they are responsible for, I want my damn car fixed, if not I advise NO ONE to add carshield as an extended warranty, they are a scam ( % 3.52) I should have researched carshield/autoshield before I allowed them to swindle me out of my cash, yet my situation is a perfect / month ongoing situation of why you should not add carshield as your extended warranty yet all they do is Brag about how many million they have spent this year on claims but my claim has been pending for almost a month for a situation involving a bad design for the Lexus Rx transmission ( % 17.50) ( % 0.00) ( % 0.00) ( % 0.00) From which they are trying to make it look as if something that doesnt involve them paying for, from the fine lines customer service reps dont send tell you when you add them as extended coverage ( % 41.67) I want everyone on Instagram, Facebook and every other social media outlet to know that they are a scam and all the adjusters try to do is work against you as if you are dealing with the opposing insurance company who wants extended warranty company that tries to work against you my advice is to add any other car extended warranty to your car ( % -2.33) Just Do NOT Add Carshield from my experience ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) If my claim is not paid within a couple days I Promise I will try my best to let every social media outlet know how shiesty Carshield/Autoshield really is ( % 41.11) Then what really insane is how they are making the hardworkers over at Mr ( % -100.00) Transmissions in Greenville, SC do additional work breakdown a transmission to find a cause of failure just attempt to make it look as if the consumer caused the issue from something I did, which it was just a Bad Transmission that was installed into that particular vehicle, it's nothing I done that transmission just gone bad from -,, miles ( % -38.75) ( % 0.00) ( % 0.00) I dont my money back from the months I paid I want my transmission fixed or face some lawsuits ( % 5.00) ( % 0.00) ( % 0.00) ( % 0.00) I've already lost a job from this situation and I'm ready to take y'all to do what I have to do to stop companies like this from taking advantage of the common American Citizen no matter their race ( % -3.33) If any lawyers have read this and are willing to sacrifice a lil time, penmanship and knowledge to this situation you will not be sorry from the outcome ( % -12.50) ( % 0.00) ( % 0.00) ( % 0.00) This is my nd time writing BBB about this situation ( % 0.00) First time never received a reply ( % 25.00) Hopefully I will get a reply this time ( % 0.00) My claim #** ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) and my pain and suffering is making my heart even worst ( % -100.00) ( % 0.00) ( % 0.00) ( % 0.00) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2020/9
Original review: Sept ( % 37.50) , Been over a week without my vehicle, waiting for an approval so dealership can just start ( % 0.00) Bad so far ( % -30.00) If it does not get approved before end of week, will definitely be canceling the account, terrible ( % -50.00) So far this company sucks ( % -10.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/9
Original review: Sept ( % 37.50) , I got a phone call and wound speaking to three different people none of whom seemed to know the reason for the call ( % 0.00) I have nothing left to say as I didn't understanding the reason for the call but all were confused as well ( % -20.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/8
Original review: Aug ( % 37.50) , Contract is misleading and the customer service reps only care about making a sale and not helping with problems ( % 0.00) It takes too long to reach a rep ( % -5.00) I'm going to cancel my contract tomorrow morning ( % 0.00) Not Happy With The Company At All ( % -40.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/8
Original review: Aug ( % 37.50) , When starting the account for my father Anthony, my father was very unhappy at the fact that there was not going to be a bill getting sent to the house every month ( % -39.00) My father is a yr old man who is very set in his way of paying his bills ( % 15.00) He does not want the bill taken from his bank account automatically ( % 0.00) He even said that is he cannot send out a check every month that he does not want to have a plan with Carshield and I had to convince him that he should keep it ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/8
Original review: Aug ( % 37.50) , My name is Samy ** ( % 0.00) This has been the worst experience that I have had to deal with ( % -100.00) IT started last Tuesday ( % 0.00) I have call and call the place where my car is ( % 0.00) They have call and call ( % 0.00) No one answers the phone ( % 0.00) I can't I can't get a rental and then I finally get someone to answer the phone and they tell me I have to call this other company and then the same situation over there ( % -4.17) No one answer the phone and then I send a email and they say to hours ( % 0.00) It's been since last Wednesday ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/8
Original review: Aug ( % 37.50) , The girl fixed the problem I was having with your auto that your auto pay by phone caused ( % 10.00) Which the last girl did not fix ( % 0.00) I am not very happy with your auto pay by phone ( % -30.77) I used it once and it took off the wrong cent too little and then I received over due notices twice ( % -27.08) Finally the second customer service girl fixed it ( % 3.33) Which I thanked her for doing her job ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/8
Original review: Aug ( % 37.50) , Updated on //: Carshield is not a good company! After waiting over a month to even get a claim going, our claim was denied ( % -43.75) They claimed it was from poor maintenance but they never even talked to the service department where our vehicle was maintained, may I mention the only place our vehicle has been from day of purchase and where it was purchased from ( % -20.00) We have spoken with several supervisors today that treated us like we were nothing! The Service center requested for the adjuster to call them but all everyone tells me is to take it to arbitration ( % -5.00) ( % 0.00) ( % 0.00) ( % 0.00) WOW ( % 10.00) Original Review: I know things are slow because of Covid but my car has been in the shop almost two weeks waiting on approval and I don't have a rental car! I've been on hold two hours for the last five days with no luck! This is horrible! Read full review ( % -13.00)
consumeraffairs
NEGATIVE 😕
2020/8
Original review: Aug ( % 37.50) , Had CarShield for one year ( % 0.00) Tried to use them once ( % 0.00) Was told item wasn't covered ( % 0.00) Continued with them for over a year ( % 0.00) I then purchased a new car with everything covered ( % 13.64) I called and cancelled my car shield ( % 0.00) Several weeks later my dollar payment was taken out of my account ( % 0.00) I called and after being on hold for some time and transferred several times ( % 0.00) I was told it was an error and my money would be refunded in days ( % 0.00) We all know it doesn't take days to credit an account back ( % 0.00) Hoping I won't get charged again next month ( % 0.00) Very disappointed they played this game on returning my funds ( % -68.75) They have had theirs every month for months!! ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/8
Original review: Aug ( % 37.50) , This is the worst company I ever have deal with, it my first time with this company, still try to put in first claim, you can't talk to customer service, but they always have excuse for their phone service, not working, tell told me to put claim online, put some question only dealer knows, I gave them dealer info, name, etc, dealer call today and he still can't get through, so they can fix my car, ( % -11.00)
consumeraffairs
NEGATIVE 😕
2020/8
Original review: Aug ( % 37.50) , It has been week no action on my car ( % -5.00) ( % 0.00) ( % 0.00) ( % 0.00) I’m in the DARK ( % -15.00) ( % 0.00) ( % 0.00) no contact ( % 0.00) ( % 0.00) ( % 0.00) very difficulty to know what’s happening ( % 20.00) I use the car to do my job, but so far I’m very unhappy ( % -34.00) I'm using an Enterprise rental car which you got to pay ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/8
Original review: Aug ( % 37.50) , Been trying to get in contact with someone to find out if this warranty will pay to have the headlight on my car fixed only to be put on hold forever and no one answering the phone ( % 5.00) The coverage sucks ( % -30.00) At least let me know something ( % -30.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/8
Original review: Aug ( % 37.50) , Been waiting for months for a AC compressor ( % 0.00) I miss my family trip to see my grandparents ( % 0.00) I am not happy with the service ( % -40.00) I been crying everyday to get a call or email ( % -20.00) No one call or anything ( % 0.00) I am not happy at all ( % -40.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/8
Original review: Aug ( % 37.50) , Rattling sound (passenger side), while driving my vehicle; took vehicle to Cadillac dealer; was informed some parts needed for repair is not covered ( % 40.00) Repairs would cost $ + $ deductible ( % 0.00) Don't understand why, since I have the platinum coverage ( % 0.00) I also plan to get nd opinion diagnosis of the problem, since dealer rep's opinion of Car Shield was Not Good and did not speak well of coverages ( % -35.00) The diagnosis is questionable ( % -50.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/8
Original review: Aug ( % 37.50) , I hate all of you ( % -80.00) You lied to me ( % 0.00) Your salesmen pushed me into buying it, your gold star doesn't cover crap ( % -80.00) The only thing it covers is motor trans and rear end ( % 0.00) They don't go out on a Toyota for miles ( % 0.00) You took advantage of a year old man who has just lost is wife to cancer ( % 10.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/8
Original review: Aug ( % 37.50) , I am so disappointed with this company ( % -75.00) I pay monthly for nothing ( % 0.00) I will be discontinuing my subscription as of next month ( % 0.00) I will not recommend this company to no one ( % 0.00) My claim was denied ( % 0.00) I pay monthly for nothing ( % 0.00) Please have someone call me ** ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/7
Original review: July , Did not help me???? Will not renew my policy or recommend anyone to CarShield! You did not help me ( % 46.88) You does not honor your advertising ( % 0.00) My BMW x computer cluster got damage and your warranty did not help me as what your advertisement says! I am so disappointed in car shield ( % -75.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/7
Original review: July , It went well ( % 37.50) Don’t really know what you guys expect me to say, But I will say this much ( % 20.00) I’ve always had a problem with the way of this country conducts business ( % 0.00) It’s difficult to constantly adapt to these business changes ( % -25.00) I'm years old and and at times very frustrated ( % -40.50) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/7
Original review: July , Please change the name you have me listed as ( % 37.50) My name is Laural **, not Lauval, that's weird to see ( % -50.00) Thank you in advance ( % 0.00) I called in twice to have it corrected, and it still hasn't been updated I guess ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/7
Original review: July , Your commercials are misleading ( % 37.50) Consumer expected to pay for engine to be disassembled to prove what caused the internal problem ( % -5.00) Cylinders are a lubricated part which is suppose to be covered on the policy, however the consumer is responsible to pay an SAE to prove what and how such part is defective costing several hundreds of dollars the consumer is responsible to pay ( % 10.00) Monthly premium is expensive and they try every way possible to avoid paying for claims ( % -25.00) Waste of money ( % -20.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/7
Original review: July , We have had a contract with Car Shield since April ( % 37.50) When the air unit went out (JULY degree weather) my husband reminded me that we had Car Shield ( % 0.00) I called Car Shield and they shared with us the initial procedures ( % 0.00) ( % 0.00) ( % 0.00) I then called Firestone and arranged to have car taken to them by appointment ( % 0.00) I had to make plans to bring the vehicle and eventually had to leave it ( % 0.00) ( % 0.00) ( % 0.00) I had to pay out of pocket for the diagnostic eval as well ( % 0.00) Firestone attempted to contact adjuster and my subsequently learning that Auto Shield handles things from that point ( % 0.00) Back and forth calls by me to Car Shield and Firestone ( % 0.00) Placed on a queue hold ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) We learned the next day (quite inconvenient having no vehicle all this time) ( % -30.00) That next day started by my calling to make arrangements for a rent a car ( % 0.00) ( % 0.00) ( % 0.00) was told that had to wait until they received a code authorizing a warranty rental ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) (How disappointing) ( % -60.00) I then called Car Shield and was told to call Firestone to have them put request in online ( % 0.00) I called Firestone (by this time it is late in the afternoon) and this is when I was told my claim was denied ( % -30.00) ( % 0.00) ( % 0.00) ( % 0.00) I called back to Car Shield and wanted to cancel my contract ( % 0.00) I felt that maybe the next time I needed help I would be denied and utterly inconvenienced ( % 0.00) My husband and I are pastors and have tried to handle this situation diplomatically as you can probably determine from this experience response ( % 0.00) Please call me to share further my intent ( % 0.00) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2020/7
Original review: July , Now ready for the bad things to happen ( % -4.17) At , miles with not problem ( % 0.00) I am now ready for the worst thing to happen ( % -40.00) I like what they say is covered if it should stop working ( % 0.00) Hope they hold up to what they say they will cover if it breaks down ( % -15.56) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/7
Original review: July , Before renting a car on //, I called Carshield customer service and inquired about the reimbursement rate for the rental ( % 37.50) I was informed that it was limited to $ per day for four days ( % -7.14) On // I was informed that my total reimbursement would be $ ( % 0.00) for the $ ( % 0.00) rental expense ( % 0.00) Not happy ( % -40.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/7
Original review: July , With only working part time, I needed to cancelled my plan with them ( % 18.75) They offered to lower the payments ( % 0.00) I said no to it ( % 0.00) They did not make me feel bad ( % -70.00) But told me to please give them a callback when ready to be with them ( % 20.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/7
Original review: July , I have been calling claims for over a week and so has the shop ( % 37.50) No one is calling back ( % 0.00) I need my car repaired ( % 0.00) The adjuster will not call back to the shop ( % 0.00) I think the service with Car Shield is terrible and I'm very dissatisfied ( % -40.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/7
Original review: July , Had bad day with trying to get thru ( % -16.25) Held phone hrs ( % 0.00) Was rudely treated ( % -30.00) Couldn't get help ( % 0.00) Got car in shop and no one will work with the repair shop ( % 0.00) Not a happy customer ( % -40.00) Have sent new customers to them ( % 13.64) Wish I hadn't if they're going to be treated like I was ( % 0.00) Bad communication ( % -70.00) Poor phone service ( % -40.00) Claims too hard to get thru ( % -29.17) Extremely long wait time to talk to someone who is not very helpful ( % -7.50) Disappointed ( % -75.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/7
Original review: July , I have had CarShield since and finally had to use the service ( % 18.75) I called and ensured it was covered ( % 0.00) Got to dealer ( % 0.00) They said carshield was a bad warranty company and I can file for reimbursement ( % -70.00) Called carshield to verify reimbursement ( % 0.00) They said yes ( % 0.00) When car was complete ( % 10.00) I tried filing claim online ( % 0.00) System was down ( % -15.56) So I called and received an email address to send receipt and was advised I'd hear something in hrs ( % 0.00) Didn't hear anything ( % 0.00) Called again and after speaking with different people on this one day I was told I would not get reimbursed at all ( % 0.00) So I was extremely pissed ( % -12.50) I canceled the service and will never ever recommend Carshield/AutoShield to anyone ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/7
Original review: July , Not happy with CarShield ( % -1.25) I talked to three garages that would not accept you ( % 0.00) One of them said, that you were "Not a very nice company ( % -23.08) " Another one said that he once spent hours on the phone with you trying to get paid ( % -10.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/7
Original review: July , I have to call every month because you all supposed to draft my payment at the end of each month and you all are drafting before then ( % 37.50) I am tired of calling each month ( % -40.00) If this matter is not resolved, I will be forced to cancel everything all together ( % -30.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/7
Original review: July , I was a little bit confused about who to call for canceling my auto payment! It could be worded differently on my billing paperwork I received in the mail ( % -7.81) ( % 0.00) ( % 0.00) ( % 0.00) I thought I was needing to contact Medco for my bill/payment method and I was wrong???? ( % -50.00)
consumeraffairs
NEGATIVE 😕
2020/7
Original review: July , I had a problem with some of the workers talk terrible and I also had a problem with your company taking Mr ( % -31.25) ** payment times in which it cost me a overdraft in my account ( % 0.00) And the problem is still not settle after talking to one of your top boss ( % 50.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/6
Original review: June , Specifically called multiple times and asked would the regulator on the window be covered before I wasted my time in using my off day to go to get a diagnostic ( % 5.83) When we get to the shop ( % 0.00) I had the shop to call you all to get the claim started ( % 0.00) Well your claim department told them only the motor for the windows will be covered ( % 0.00) Which was a waste of my time and plus you all have several reps that LIED TO ME ( % -10.00) I should have believed the reviews instead of wasting my money ( % 0.00) You all ought to be ashamed of yourselves ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/6
Original review: June , I'm very disappointed with my lasted experience ( % -30.00) I got policies with Car Shield ( % 0.00) When I got the car it had around , then I got a called saying I need to correct the mileage ( % 0.00) I called back with correct mileage then they called me back saying they has around , ( % 0.00) I couldn't put , miles in a week maybe in a a few months cause I do use the car a lot and travel Frequently ( % -5.00) Then they called and got it correct After me getting the inspection the day after I bought the policy ( % 0.00) So I'm on the fence and nervous if due to Miscommunication and carshield error will it affect my coverage ( % -12.50) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/6
Original review: June , Repairing my Wheel Bearings ( % 37.50) See previous comments, about my experience with service using CarShield and not getting what was expected from CarShield ( % -13.33) I am still wanting to use CarShield to fix my car, but I may have to take it to another mechanic in order to have it fixed ( % 10.00) Sad! ( % -62.50)
consumeraffairs
NEGATIVE 😕
2020/6
Original review: June , It takes forever to get someone to answer the phone and it feels as though you all are going to take your time finding a reason to reject the claim or wait for me to tell the shop to fix the truck - seems like a game ( % -1.25) Not a good feeling ( % -35.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/6
Original review: June , Refund for warranty never used ( % 37.50) First of all I'm disabled, and on a fixed income ( % 5.00) I first put ( % 25.00) down on the Rendezvous on -- in the amount of ( % -15.56) , my car had miles on it, so on March , I decided to pay an additional ( % 0.00) till May , and when I took it to the mechanic he said he would to even touch the car, because it was completely rusted through and unsafe to drive, when I got the car to the junk yard on June th, I had miles on it, they gave me ( % 10.00) for the car ( % 0.00) When I called Car Shield on a refund they said they would only give me back ( % 0.00) , and that was on June th , so I would say they owe me and additional ( % 0.00) , when I asked the Car Shield rep about what was being done with the other money she said that she could not give me an answer, so CAR SHIELD is pocketing the ( % -12.50) , in my opinion only that is stealing! I had only put miles on the car ( % 0.00) I would not recommend anybody to buy any kind of warranty from CAR SHIELD, yes they do a lot of advertising on TV but that's about it, don't make a mistake of paying CAR SHIELD money cause you won't get it back, I would give them lower than an F rating, if I could ( % 30.00) CAR SHIELD said they hated to lose me as a customer and would be there in the future if I needed another warranty, they are something else, this is my opinion only ( % -30.00) Read the other bad reviews about CAR SHIELD, some of the other reviews say that CAR SHIELD goes out of their way not to pay for a claim, I say that CAR SHIELD goes out of their way not to give a full refund on a warranty that will never be used, it's bad enough that I'm without a car now, and CAR SHIELD keeping money that's not theirs!I made a bad mistake going through CAR SHIELD, don't make the same Mistake that I made, cause if you pay up money and have to junk your car be certain that Car Shield will keep your money and only give you a pro rated refund, so of the ( % -17.86) that I paid Car Shield, I will only get back ( % 0.00) , and Car Shield will pocket the other ( % -12.50) , what would you call that? Do the math, and they are walking away with my money and not even giving it a second thought, think about that ( % 0.00) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2020/6
Original review: June , I do not recommend this coverage ( % 37.50) They would not cover anything when my car had issues ( % 0.00) Waste of money and bad transaction ( % -45.00) Even though my engine repairs would suppose to be covered, they weaseled around it ( % 0.00) I would definitely look elsewhere for coverage ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/6
Original review: June , You are Shysty RIP-Offs ( % 37.50) Your service is no Service ( % 0.00) I should have been putting the Money into a account so that when my Check Engine Light came on I could have taken it to see what was wrong before taking to Chevy Dealership pay $ ( % -5.00) for a diagnostic, only to find out Fake Car Shield don't cover Squat ( % -25.00) ( % 0.00) Legal Cons is what You are Car Shield ( % 20.00) ( % 0.00) Flim Flam!!!! ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/6
Original review: June , This is the second review I have submitted regarding the above listed claim and again state that Car Shield customer service is extremely poor ( % -0.63) On // I cancelled my contract and received an email stating no additional charges would be made to my bank account ( % 0.00) The following day I reviewed my account and discovered that a charge had been made on //, the same day I was advised there would be no additional charges ( % 0.00) A call to customer service resulted in minutes on hold only to be disconnected ( % 0.00) The second call finally reached a young lady in customer service who advised the charge had been made prior to the cancellation ( % 2.50) I asked how a charge could be made on the same day I cancelled and had received an email stating no additional charges ( % 0.00) The answer was vague and when I asked for a refund I was told she would have to check with her supervisor and asked for my phone number so that she could call me back ( % -25.00) ( % 0.00) ( % 0.00) No call received! I have to say that my experience with Car Shield revealed that customer service is merely a name and not a place where customers can go with concerns ( % -50.00) I would strongly suggest that anyone looking at purchasing extended warranty coverage on their vehicle should not consider Car Shield and look instead for an insurer that listens to customer concerns and provides timely assistance ( % 43.33) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2020/6
Original review: June , Impossible, very difficult to get a hold of anyone that can help me ( % -31.39) Spoke with a Ron extension ** ( % 0.00) Very helpful but can never get in touch with him again ( % 20.00) Was told to get something in writing from old warranty company ( % 10.00) I did send email to you folks and no one has gotten back to me yet ( % 0.00) On hold forever ( % 0.00) Spoke to many people, no avail ( % 50.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/6
Original review: June , Have been trying to get copy of contract for past weeks ( % 6.25) Always told same story ( % 0.00) ( % 0.00) ( % 0.00) "We will mail it ( % 0.00) ( % 0.00) " Unsat performance by CarShield ( % 0.00) RIDICULOUS!!! Asked to email copy ( % -65.10) ( % 0.00) Cannot open email ( % 0.00) Asked to send overnight mail ( % 0.00) ( % 0.00) ( % 0.00) Answer NO!! ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/6
Original review: June , Misleading information from day ( % 37.50) No call backs as promised ( % 0.00) A waste of your time and money! Not purchase this insurance ( % -25.00) Save your money and do it yourself ( % 0.00) They lie ( % 0.00) And blame it on you ( % 0.00) Don't Do It! Don't Do It! Don't Do It! ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/6
Original review: June , We gave your rep ( % 37.50) our credit card change, due to the pandemic several times and for some reason it was not entered into your system and we kept receiving past due invoices in the mail ( % -12.50) Now after several attempts to correct the issue, your last rep ( % 0.00) hopefully corrected the ongoing problem ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/6
Original review: June , I have been waiting to get my car fix ( % 37.50) Because of misunderstanding with my miles I have been in a renter car for two weeks now and they only pay for two days which no ok one told me that they told my husband ( % -12.50) No one never called me to tell me I needed receipts for my oil changes ( % 0.00) I had to call to figure that out ( % 0.00) I explained that I do not hold in to receipts so I would not have them ( % 0.00) They then told me I had to go to Walmart to get a receipt ( % 0.00) Walmart told me if it was a month ago They would not have that info ( % 0.00) It's like my car is stranded ( % 0.00) I have to take my son to work and I have to work ( % 0.00) When I take this renter car back I will not have my own car ( % 30.00) These people do not communicate with me at all ( % 0.00) I will not recommend this place to any one ( % 0.00) I have had bad experiences with this place since day one ( % -70.00) It's horrible ( % -100.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/6
Original review: June , Charged me $ ( % 37.50) a month and when the car started consuming oil and took it to the dealer Car Shield said that's normal for cars over ,, but could not verify that information with the Chevrolet manufacturer ( % 15.00) Then when the transmission cable broke and took it back to the dealer, the deal said Car Shield took forever to get back with them and when they did they said they don't cover that ( % 0.00) They also don't cover anything electrical with the transmission either ( % 0.00) Why am I paying them $ a month for basically no warranty ( % 0.00) When I called to cancel the contract the customer service rep ( % 0.00) told me they have to charge a $ cancellation fee ( % 0.00) I told her your company is a scam and I will dispute and further charges with my bank ( % 0.00) The lesson here is always get the warranty through the car dealer instead ( % 0.00) I will never use Car Shield ( % 0.00) They are only after your money, their warranty service is next to worthless and definitely not worth $ ( % -23.75) a month ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/6
Original review: June , Took almost days for part to arrive at dealership ( % 37.50) Contacted you several times ( % 0.00) They said would track part and contact when and where part is ( % 0.00) Never called ( % 0.00) Was very disappointed ( % -97.50) People I talked with were very apologetic but still very disappointed in service ( % -38.75) Finally got part yesterday and car ( % 0.00) Is done ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/6
Original review: June , My window is off-track ( % 37.50) The motor is good but dealership is saying is like the frame of the window is bad ( % 0.00) Cost but less than the motor and it’s not covered so I have to wait until I can get some money to do repair that situation ( % -16.67) Thank you anyway ( % 0.00) It’s disappointing but I thought everything has to do with the window and about malfunction of everything ( % -60.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/6
Original review: June , I was told by American Auto Shield, my plan administrator, that they would pay for an auto rental ( % 18.75) I went to Enterprise Auto Rental and was told we had to pay up- front! So far, we haven't received a check for the last rental which was in March! I hope I will not be disappointed again!! ( % -30.00)
consumeraffairs
NEGATIVE 😕
2020/6
Original review: June , CarShield paid $ for my new transmission ( % 25.57) I only had the car for a little over a month ( % -9.38) There was no hassle at all ( % 0.00) Unfortunately, my vehicle was just declared a total loss ( % -25.00) However, I will definitely be purchasing another Car Shield service contract on my next vehicle ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/5
Original review: May , I've been waiting for my car to be repaired for seven weeks ( % 37.50) My dealership can't get approval for the repairs ( % 0.00) I have called CarShield three times to only be put on hold for over minutes each time then only to be hung up on each time ( % 0.00) I then left messages with the promise that they will call me once I come up in their queue ( % 0.00) It's been days with no calls ( % 0.00) Worse customer service ever, seems like since I've paid all my premiums they don't want to deal with me ( % -40.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/5
Original review: May , Called on a Saturday to see if the power steering pump replacement was part of my package, however speaking with customer service they told me to get a part number and I would be discounted, wrong information which cost me to pay for the entire repair ( % -4.17) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/5
Original review: May , For the past months I've contacted CarShield to pay for repairs and both times was told that I wasn't covered ( % 6.25) I am not happy at all about this because the reason why you all said I'm not Covered is upsetting to me ( % -40.00) And I'm going to ask you all to give me all my money back that I paid to you guys because it is ridiculous the reason you all said you weren't going to pay for my transmission ( % -16.67) I'm not happy at all and I don't believe I'm going to stay with carshield because you all were not true to your word ( % -28.75) You all told me that I applied for a electronic policy because I wanted steering added to it ( % 0.00) No one ever told me that would be two policies and that would take me off the powertrain policy ( % 0.00) No one ever told me that or explain that to me ( % 0.00) And now I got a transmission that I got to try to put in my car for $, after I paid you guys all this money all these months ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/5
Original review: May , We received the run around from day , we couldn't get them to return phone call ( % 37.50) It was days before we received call back then they wouldn't take responsibiĺity to fix car ( % 0.00) It was so it had wear and tear ( % 0.00) So needless to say we are very unhappy and will never recommend them again ( % -64.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/5
Original review: May , My dealer of many years would not accept CS for payment ( % 43.75) He said he would forward the check to me if you sent him one since I paid for the service ( % 0.00) I was not able to take my car to another dealer as he had disassembled my vehicle for inspection to locate the problem ( % -25.00) I could not re-install bad parts as I am a driver of medical patients and needed my car for patient transportation the next day ( % -23.33) I needed the repairs as I was having difficulty steering the vehicle ( % 0.00) PS ( % 0.00) I have in my possession the bad shaft ( % -70.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/5
Original review: May , Updated on //: CarShield responded to my compliant with EXCUSES! And I could only reply PRIVATELY ( % 15.63) ( % 0.00) ( % 0.00) ( % 0.00) Here is my reply to their lies! There was no confusion! Your sales team are liars period!!!! And since you have a days wait period and then another billing cycle, y'all refused to issue a refund ( % 0.00) LIARS!!!! I had someone on the phone from American Auto Shield and Mercedes Benz and they witnessed the whole situation, we were on a way call ( % 10.00) ( % 0.00) ( % 0.00) hameful for you to respond with "excuses!!!" Excuses are well planned out lies!!!!Attention fellow Americans do not go to this company!!! They are liars and even lied in their response here ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) Making nothing but excuses ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) I will also be posting a video on social media & sending a press release to determine if there are other consumers with this same experience so that a class action lawsuit ensues!!!! Now it's not about the money, now because you lied again in your response, it's now about principle!!! And I can only reply to this "Privately" ---- Unbelievable!!!! I will submit another review that includes your response and my reply ( % -3.75) ( % 0.00) ( % 0.00) Liars!!!! Btw: my attorney is Barry **, PA ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) Expect a call ( % 0.00) ( % 0.00) ( % 0.00) And a compliant to the attorney general and I'm filing a complaint for unfair insurance practices ( % -25.00) ( % 0.00) ( % 0.00) ( % 0.00) I believe lying qualifies!!!!Original: This company is a joke! The salesman who I spoke to initially lied to me outright! I even compared my old policy with their policy according to him and he agreed that they covered all of what my previous company covered ( % -2.22) A couple months later when my Mercedes Benz was taken into the dealership, they denied my claim ( % 0.00) So I requested an adjuster, they still denied my claim even though the salesman said it was covered ( % 0.00) I called a supervisor who outright lied, telling me she heard a recording of my conversation and the salesman never told me any of what I had claimed ( % 0.00) So I asked to hear the recording and she refused and said, "Take us to court and the recording will be revealed then" and the unprofessional female (not a woman or a professional) hung up in my face ( % 5.00) I DON'T RECOMMEND THIS COMPANY TO ANYONE!!!! SAD AND PATHETIC ( % -75.00) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2020/4
Original review: April , I fail in a hardship after purchasing coverage and you helped me and gave me the option of returning w/o any problems concerning cancellation or refund ( % -6.25) It would be a pleasure for me to restore my services when this coronavirus mess ends ( % -17.50) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/4
Original review: April , I renewed my account ( % 37.50) Makes me feel safe and protected ( % 50.00) You never know when your vehicle is going to break down and repairs today are very expensive ( % -40.28) We need to be prepared ( % 0.00) Majority of people make very little and are struggling to survive ( % -24.38) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/4
Original review: April , My car failed me going to work on // ( % -6.25) The radiator had overheated and ran hot ( % 25.00) When taken fo the shop it was discovered that the Èngine Coolant Outlet housing was needed ( % 0.00) Called CarShield and Unfortunately that WAS NOT covered ( % -50.00) I had to come out of pocket during this National Pandemic with $ ( % 0.00) I'm was VERY UNSATISFIED with choosing Carshield! TOTALLY ( % 12.50) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/4
Original review: April , They did not tell me that A/C was not covered when they sold me the contract ( % 37.50) I feel this was not full disclosure ( % -17.50) The representative was helpful but I am not sure I would have purchased the coverage had I known the a/c was not covered ( % -25.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/4
Original review: April , The rep I spoke with was knowledgeable ( % 37.50) She defended Car Shield ( % 0.00) I asked questions that I wasn’t expecting her have answer to but she did ( % 0.00) I signed up my wife’s car ( % 0.00) I told the rep that my wife is going to be shocked that I didn’t cancel and I actually signed her car up ( % -35.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/4
Original review: April , I didn’t know I needed a new transmission till the repair guy told me ( % 25.57) I was a little afraid to call CarShield but I did and you guys came through ( % -39.38) You guys saved me and my family in these rough times and I thank you from the bottom of my heart ( % -10.00) ( % 0.00) ( % 0.00) ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/4
Original review: April , This is a dishonest scam outfit ( % 3.75) Called beforehand and asked about specific issues, if they would be fixed like a cigarette lighter outlet and an electronic door hatch that did not work correctly ( % 5.00) I was told with the warranty for electronic components that this will be covered ( % 0.00) I just found out that they only covered a small piece of the entire repair service and that my dealership had to wait for a part that they sourced, which can be a used part, a re-manufactured part, a third part part or whatever this company wants to get and does not honour what they told me! Then they told me that the part will be warrantied for the rest of my life as long as I keep this insurance, my dealership is not warranty the item that they just put in as it was not supplied through them! Beware, these are thieves at large! I am cancelling it as soon as I receive my car back tomorrow! Also, I will call my credit card to advise them that I put a cancellation in so that these thieves will not have access to my money anymore! Do yourself a favour and stay away from these disgusting people! Read full review ( % -4.45)
consumeraffairs
NEGATIVE 😕
2020/4
Original review: April , Checked odometer & had to be corrected ( % 37.50) The day before I quoted an incorrect odometer reading, I checked it & realized I gave the wrong number, I called the representative and reported the correct number ( % -50.00) I later checked and saw the number was indeed correct ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/4
Original review: April , I changed vehicles and having to call times to get a contract number, even though I’m making payments ( % 37.50) Very frustrating and starting to think about changing companies if I don’t have a contract tomorrow ( % -26.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/4
Original review: April , Warranty didn’t cover what I needed repaired ( % 37.50) The cost of what I needed was less than a motor or transmission ( % -16.67) I was told that what I needed was too expensive ( % -50.00) I know that I have paid enough into this warranty to cover what I needed ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/4
Original review: April , Protection on my Chevy Tahoe for extra insurance of protection ( % 18.75) These days you never know what is around the corner, that could happen to you in a blink of an eye ( % 0.00) There are a lot of crazy drivers out there that care for no one let alone themselves ( % -60.00) You have to protect yourself, because no one else will ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/4
Original review: April , CarShield advertisement is a false advertisement ( % -1.25) They tell you they will cover your engine and other parts but when you needed the help, they will not cover it ( % -12.50) I am very dissatisfied and if there is a ZERO star, that is what I would give ( % 20.00) I am so unhappy that I am taking this to Sean Hannity, Rush Limbaugh and Fox News which runs your ad all the time ( % -60.00) I will also cancel my contract ( % 0.00) And I will tell all my friends in social media ( % 3.33) I tried to call CarShield to talk to somebody but we cannot get hold of anybody ( % 0.00) My truck is still at the dealership ( % 0.00) I hope somebody will contact me ( % 0.00) I do not want any headache and I do not want to cause anybody headache ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/3
Original review: March , I was partially taken care of but had to pay extra for parts the shop would stand behind ( % -3.13) Expensive cars use expensive parts ( % -50.00) Was pleased that the repair shop had had experience with CarShield/American Auto Shield and was willing to work with them ( % 37.50) ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/3
Original review: March , Having CarShield saved me $, in auto repairs in months ( % 37.50) The only thing that I’m bummed about is that I never got a rental car as it was advertised and stated in the contract ( % 0.00) While the shop was waiting for parts for my vehicle, getting a rental was impossible!! ( % -100.00)
consumeraffairs
NEGATIVE 😕
2020/3
Original review: March , Disappointing Coverage ( % -11.25) Not everything was covered ( % 0.00) Information about car renter not good ( % -35.00) Without a vehicle for three days ( % 0.00) I need more information about what is covered ( % 50.00) Need information about canceling service ( % 0.00) Please contact me at ** with all the information I stated above ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/3
Original review: March , Wrong name on account - called to correct - still getting messages with wrong name! ( % -25.00) Not satisfied until this is corrected ( % -25.00) Name on account should be Lynn ** and not Len ** ( % 0.00) Please correct this and I will be happy to give another review - although we have not used the service yet and may never need to ( % 80.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/3
Original review: March , I bought this warranty because my truck is getting older and I need the extra protection ( % 18.06) There are expensive things on my truck that are going to go wrong soon, and I'll be retired soon and will be on a limited budget ( % -35.71) I need all the help I can get ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/3
Original review: March , Changed their rules depending on who I talked to ( % 37.50) Asked a question ( % 0.00) Answ ( % 0.00) seemed wrong ( % -50.00) Called again ( % 0.00) Got an opposite answer ( % 0.00) The third time I was told the first two were wrong ( % -8.33) Got a supervisor and was advised the people were probably new and did not know ( % 13.64) They said I was not covered even though the work is listed on the contract ( % 0.00) I have canceled ( % 0.00) I am concerned that they will pull this stunt if it's a large problem ( % 21.43) It seems like a scam ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/3
Original review: March , Would not recommend no one ( % 37.50) Absolutely the most terrible experience I ever had with a company ( % -10.00) Just horrible ( % -100.00) Was lied to from the start ( % 0.00) I will never call this company ever again ( % 0.00) Just my thoughts about the way they handle it ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/3
Original review: March , I was told warranty covered motor, etc ( % 37.50) When I called to make a claim a year and months later, was told they only covered it if a certain part went bad to cause it ( % -12.14) Dealership had told me Car Shield always make excuses why they won't cover whatever you need ( % 0.00) They said they have never had a client cover problem by car shield, that they always have excuses ( % 0.00) After paying for over a year money down the drain ( % -15.56) Not true what commercials claim! Dont get it!!!! I asked for my money back and of course didnt get a cent ( % -25.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/2
Original review: Feb ( % 37.50) , Very simply put ( % 0.00) ( % 0.00) ( % 0.00) They refused to cover unless they were allowed to put substandard parts on my car ( % 0.00) I have an infant and toddler ( % 0.00) Safety means absolutely everything to my family ( % 20.00) I'm extremely disappointed in CarShield ( % -75.00) I'm researching for another service and I will be cancelling when I find one ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/2
Original review: Feb ( % 37.50) , Took my Audi A Quattro to be repaired and they said they will not honor my claim and will cancel as my car has a branded title this they NEVER asked me about at the time I signed up ( % 0.00) Every time I call Car Shield I get a different story about my claim ( % 0.00) And if my contract was cancelled on // as one person told me why did the take another payment from my debit card? I come to find out this is a scam company just looking to con people out of their money for a contract they never intended to honor ( % 0.00) I have filed a complaint with the BBB ( % -30.00) I feel you need to refund ALL my money!!!! ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/2
Original review: Feb ( % 37.50) , This is the worst company I’ve had the pleasure of doing business with ( % -100.00) If you want to burn money and not get any results go ahead and sign up ( % 0.00) I have been paying this company for months and I finally have repairs that need to be covered just to find out, as the supervisor put it to me “we can’t do anything for you" and when I asked for a refund for services that were never rendered the supervisor was very uninterested in discussing it ( % 10.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/2
Original review: Feb ( % 37.50) , My repair agent said she was on the phone for about hrs as she was put on hold (I believe) to get approval for the required repair ( % 0.00) Finally it was approved ( % 0.00) I just read several reviews on your website that many people had similar experiences and were not happy and canceled their policy ( % 2.50) My dealership also was not happy and I am not sure if they want to me to bring any more claims to them ( % -5.00) NOT sure if I cancel also ( % -25.00) Undecided as $ monthly seems too expensive to continue ( % -50.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/2
Original review: Feb ( % 37.50) , Pickup was diagnosed with Injection Pump failure and possibly Lift Pump failure ( % -21.11) It took two hours to diagnose the problems and you will only pay for one hour ( % 0.00) Not good ( % -35.00) You will not pay for for the lift pump which shop thinks should be replaced ( % 0.00) I feel like you are leaving me with a possible lift pump problem later which should be changed now ( % 0.00) Also, approval has been taken way too long ( % -5.00) Truck has been in the shop for two weeks ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/2
Original review: Feb ( % 37.50) , Non coverage of OEM parts sucks ( % -30.00) Shouldn't have to go over a bunch of disallowed parts after taking to dealer ( % 0.00) Thought I paid too much for coverage that just wasn't worth the cost ( % 25.00) Extremely disappointed with this entire endeavor ( % -37.50) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/1
Original review: Jan ( % 37.50) , My engine failed ( % -50.00) CarShield replaced my engine and it was a very expensive cost ( % -65.00) CarShield honored everything they said they would do according to the coverage I have ( % 0.00) I will keep CarShield as long as I can ( % -5.00) You cannot go wrong with their service ( % -50.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/1
Original review: Jan ( % 37.50) , You lie me ( % 0.00) I thought you pay for coverage for your vehicle ( % 0.00) You lie me ( % 0.00) I don’t trust you no more ( % -25.00) Call me and email me ( % 0.00) Please remove my bank account ( % 0.00) If you take my money I will report cop and BBC ( % 0.00) Thank no more ( % -25.00) Call me again ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/1
Original review: Jan ( % 37.50) , I spoke to a young man at Carshield on Dec th ( % 10.00) He said all major work was covered after days, transmission, motor, a/c, belts etc and unlimited claims with $ deductible ( % 6.25) I decided to go with it ( % 0.00) On Jan th, I found out a belt was cracked and my a/c compressor clutch was bad ( % -70.00) I called Carshield who gave me American Auto Shield, the claim company ( % 0.00) The young man said the A/C wasn't covered ( % 10.00) I told him I wanted a refund and to cancel my membership because they told me all major work was covered and it's not ( % 6.25) He said I needed to call Carshield and yes I should get a refund ( % 0.00) I called Carshield back and explained the situation ( % 0.00) The young lady said she could try to get me approved for negotiated price on parts and labor and that Firestone works with them well on this ( % 10.00) I called Firestone late in the day as I was traveling back from seeing my mom who just had her leg amputated ( % -15.00) Eric at Firestone asked me to come in at am the next morning ( % 0.00) (//) Justin at Firestone called American Auto Shield (Claims) who said they didn't cover A/C work and Firestone told American Auto Shield they don't accept outside parts and don't negotiate prices ( % 0.00) I called Carshield to ask for a refund, Allie said she didn't see any notes on the system showing Firestone ever talked to Claims ( % 0.00) I called Claims and Jacob said sometimes they don't document in the system when they just tell someone something isn't covered but he was documenting our conversation now ( % 0.00) I called back to Carshield again and spoke to Kisha who was no help and kept reporting no refund after days ( % 0.00) I asked for her Supervisor and she said she's going to tell you the same thing ( % 0.00) I spoke to Danni, I'd ( % 0.00) She was worst than Kisha in talking over me ( % -100.00) She said the same thing ( % 0.00) I asked for the Home Office address and phone number ( % 0.00) She gave it to me ( % 0.00) I called and spoke to Curtis who was actually under Danni ( % 0.00) Kisha and Curtis both said they were sorry I was told everything was covered and they didn't doubt that's what I was told but they still wouldn't give me a refund ( % -50.00) I asked Curtis if they were with the BBB ( % 0.00) He said No, that they weren't going to pay the BBB just to get a rating ( % 0.00) I asked if they reported to any other group ( % -12.50) He said Consumer Affairs ( % 0.00) The reason I'm writing this review is because I was told all major work was covered but it wasn't ( % 6.25) They mislead me and took my money ( % 0.00) I would never recommend them or do business with them ( % 0.00) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2020/1
Original review: Jan ( % 37.50) , I cancelled today because I am trading my car ( % 0.00) Now I see that I was charged today at my bank ( % 0.00) I think that seems just wrong to be charged on the day I cancel ( % -50.00) Shouldn't that charge be reversed? I feel cheated ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/1
Original review: Jan ( % 37.50) , The knock sensors on my Suburban were not covered by the CarShield gold policy that I have on my truck ( % 0.00) I am very very disappointed in this and I will never tell any of my customers, friends about CarShield ( % -97.50) When I bought this gold policy it stated it covered engine repairs ( % 0.00) Not the knock sensors ( % 0.00) This cost me dollars out of pocket ( % 0.00) Ummm why have CarShield? I'm pissed! ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/1
Original review: Jan ( % 37.50) , My vehicle has a blown head gasket so my car dealership put in a claim; claim was denied twice citing head gasket alone won’t be covered ( % 0.00) It has to be an internal lubricated part ( % 0.00) So heads were sent to machine shop where thorough tests were done ( % 0.00) As of today, --, my dealer repair shop found that an internal bolt to the engine (that is lubricated) caused the leak & therefore the head gaskets to malfunction ( % 0.00) And again, we were told bolts aren’t covered ( % 0.00) This is ridiculous & this company is a rip off ( % -33.33) Don’t buy anything from CarShield ( % 0.00) Your best bet is to buy from the dealer itself ( % 100.00) Sick & tired of companies that rip people off to make their money ( % -55.71) And yes, we have pictures & diagnostic reports ( % 0.00) These guys should at least send someone out to actually inspect instead of making these denials from their desks ( % -15.00) Horrible service ( % -100.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/1
Original review: Jan ( % 37.50) , I have this sinking feeling that every claim I submit in the future will be denied with the excuse that "Your plan does not cover this part"! Even though I have the premier plan ( % -3.13) Very disappointed! What else do suggest I say?? I was frustrated and disappointed with the outcome of my claim today!!!! ( % -90.00)
consumeraffairs
NEGATIVE 😕
2020/1
Original review: Jan ( % 37.50) , I had a concern with a broken differential bushing in a Nissan Z ( % -40.00) The bushing had been leaking for months ( % 0.00) I had been approved for the Car Shield and have been paying it since August, then when I go in to try to utilize it at a local mechanics shop an inspector wanted to come out to inspect my car ( % 0.00) I left the car for a couple of days and the inspector cancelled my contract ( % 0.00) He noticed my car had aftermarket intakes, exhaust, oil cooler ( % 0.00) ( % 0.00) ( % 0.00) These parts have been installed by me and had nothing to do with the rear differential bushing ( % 0.00) Now after four months of on time payments, they will refund me a one month value because the inspector deemed my car cancelled for CarShield ( % 0.00) If your car has a single aftermarket part on it, stay away from this company ( % -7.14) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/1
Original review: Jan ( % 37.50) , Fail to clearly describe how you arrived at the decision to COMPLETELY turn down my claim ( % -11.39) You should have at the very least offer to partly pay some of the cost of repairs ( % -39.00) I see no reason to keep this coverage ( % 0.00) Your offer of coverage leaves some doubts as to what is covered or not! ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/1
Original review: Jan ( % 37.50) , When calling in to pay my bill, another company answered my call and begin trying to sell me their car warranty ( % 0.00) It was suppose to be cheaper ( % 0.00) I got angry at their salesman because he would not shut up about why I wanted Car Shield over his product ( % -50.00) I explained why and he kept suggesting I was stupid for doing so ( % -80.00) So I hung up mad!!! ( % -100.00)
consumeraffairs
NEGATIVE 😕
2020/1
Original review: Jan ( % 37.50) , I've had CarShield for a few months now, I am towing it to a certified foreign car shop tomorrow to see what's wrong with my engine ( % -27.50) The sales rep that handled my warranty purchase assured me of my questions ( % 0.00) repairs, deductibles and labor rate ( % 0.00) Said for my coverage if anything goes wrong, they will be taken care of ( % -50.00) Crossing fingers ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/12
Original review: Dec ( % 37.50) , ENGINE FAILURE ( % -31.67) Mercedes Benz C ( % 0.00) PLAN COVERAGE: Gold w/ labor and Turbo ( % 0.00) Claim turnred in February ( % 0.00) First diagnostics: Mercedes Benz broken valve engine damaged - replace engine ( % -7.50) Auto Shield demanded me to find a different shop MB doesn't repair, they only replace ( % 0.00) I paid MB $ ( % 0.00) Car moved to Alexander's Auto Repair; second diagnostic with Auto Shield on site inspector, broken vale engine damage replace engine ( % -20.00) Every month a different Auto Shield Aduster has a different request ( % 0.00) Alexander's engine teardown results verified ( % 0.00) Broken vale engine damaged ( % -40.00) Caused by engine tension chain loosing tension ( % 0.00) Auto Shield has now requested another engine teardown to determine cause of lose tension ( % 0.00) Alexander's sees no since in continuing nothing is going to change ( % 0.00) Just pouring more and more labor in with same result ( % 33.33) I have searched other repair shops and the original Mercedes shop ( % 12.50) All shops have reviewed the diagnostics/teardown reports ( % 0.00) All agree with the results - Replace the engine ( % 0.00) I have asked the other repair shops if they would take the car and get involved - ALL SAID NO - It appears to them that Auto Shield is looking for a way to deny the claim ( % -12.50) months I have no car and I still pay $/month coverage ( % 0.00) I do not know what to do - STUCK - HELP ( % 0.00) This is just a brief summary ( % 0.00) I could add another words - Frustrated ( % -70.00) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2019/12
Original review: Dec ( % 37.50) , Kept getting runaround about coverage and fixing options with claims division ( % 0.00) Unable to get them to understand that I did not want to deal with extra expenses only to find out that once the engine teardown is completed they would not cover my fix ( % -16.67) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/12
Original review: Dec ( % 37.50) , I had a very bad experience with CarShield I took my vehicle into a Honda dealer to have it diagnosed and the problem was the transmission and my carshield warranty would not cover it ( % -91.00) It's not drivable because it needs a transmission and I had the coverage but it was denied why is because they wanted me to pay to have my transmission dropped ( % 0.00) And I would not do it ( % 0.00) They are a rip off ( % 0.00) Anybody who has them please run ( % 0.00) They just take your money ( % 0.00) They are a terrible warranty company ( % -100.00) And the gentleman on the commercial he's getting paid to say all those things ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/12
Original review: Dec ( % 37.50) , I need my heat in my truck fixed now ( % 10.00) It’s cold ( % -60.00) I was not told this from the beginning ( % 0.00) l pay my account on time ( % 0.00) Who can help me with this situation like real soon ( % 20.00) I don’t want to have to drop this account ( % 0.00) Somebody help me with please ( % 0.00) Cold in Texas ( % -60.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/11
Original review: Nov ( % 37.50) , My minivan broke down ( % -15.56) So I take to the shop ( % 0.00) The shop says I need a new computer for the minivan because of water damage ( % 13.64) Carshield wouldn't cover the repairs ( % 0.00) So I'm out of $ ( % 0.00) which is ridiculous because when you buy extended warranty they're suppose to cover it ( % -33.33) But this company is just out for the money ( % 0.00) If I didn't have this extended warranty I would already had half the repair bill covered since paying their monthly fee ( % -16.67) They only out for themselves ( % 0.00) They don't care about their customers at all ( % 0.00) I wouldn't recommend this company to anyone ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/11
Original review: Nov ( % 37.50) , I had a horrible experience with CarShield ( % -100.00) One of the timing belts on the car came loose and crashed a motor ( % -7.69) So I needed a new motor ( % 13.64) Their process was long because of the going back and forth with them over labor time and parts ( % -2.50) They didn't wanna pay for a bunch of parts ( % 0.00) I ended up coming out of about , bucks out of pocket ( % 0.00) Since the repair, the car's running fine but it was a drawn out and very uncomfortable process ( % -11.67) It took me about a month and a half to get my car fixed and they only paid rental for about five days ( % -2.22) They were not friendly at all ( % -18.75) You don't deal with one contact person ( % 0.00) You deal with whoever answers the phone ( % 0.00) They leave you on old for hours ( % 10.00) They hang up in your face ( % 0.00) I've had people tell me that they could cancel my claim out and make me pay for all the repairs myself ( % 0.00) I'm very dissatisfied ( % 20.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/11
Original review: Nov ( % 37.50) , They came through a couple of times when I needed them ( % 0.00) When I had a transmission claim, they paid for it ( % 0.00) It was about $, ( % 0.00) I was shocked myself ( % -70.00) As soon as I took the car out, something happened to the water pump -- it was about a week later -- and they covered that too ( % 0.00) It was $, to $, so far on my vehicle ( % 10.00) It took a long time, a lot of back and forth and fighting with dealers and with them ( % -2.50) My car was in the shop for two months ( % 0.00) But I got it now ( % 0.00) They were as helpful as they could be ( % 0.00) Sometimes, you get a little trapped because if you don’t read everything, you may end up having to spend money ( % -19.38) There are certain things they’re not gonna cover ( % 21.43) They don’t explain everything ( % 0.00) I don’t know a lot about cars and I had my fingers crossed every time there was something wrong with my car ( % -50.00) I call them and ask if they cover this or that and they’ll tell me yeah ( % 0.00) They will have to send an adjuster down and make sure of it ( % 17.22) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/11
Original review: Nov ( % 37.50) , I paid my premiums every month and was appalled that they CS actually wanted my mechanic to break down my transmission after already sending a claims adjuster to test ride in the vehicle ( % -31.85) They CS said they do this all the time ( % 0.00) CS just uses this as a ploy so they can deny your claim ( % 0.00) If whatever is causing the failure they will say that part is not covered ( % -31.67) Meanwhile you the customer have a broken down vehicle you have to pay to restore ( % -27.78) Oh Yeah forgot to mention you can get a rental at your expense that now you are now on the hook for ( % 0.00) Hmmm let me see you are out of the monthly premium, you have to pay to get your vehicle restored and pay for the rental and towing if applicable because they deny your claim ( % 0.00) Can you say S C A M ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/10
Original review: Oct ( % 37.50) , I am months into my Carshield warranty when air conditioning in my truck went south ( % 0.00) Took it to the local dealer and they said compressor is bad and repair cost will be $ with a $ deductible ( % -35.00) Carshield covered it ( % 0.00) Just a day after I got the truck ac went out again! Dealership says evaporator and cost will be another $ ( % 0.00) Carshield covered it again! ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/10
Original review: Oct ( % 37.50) , Had a leaking water pump, after paying into the policy for months took car in for repair ( % 0.00) Lo and behold they DON'T COVER SEALS, I'M OUT DOLLARS PER MONTH, for a total of $ dollars ( % 0.00) I immediately called the bank telling them what was going on and they gave me ALL OF MY MONEY BACK! Terrible company, con artists, bait and switch, deceptive wording ( % -50.00) You never get full disclosure ( % 35.00) BEWARE OF THIS COMPANY ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/10
Original review: Oct ( % 37.50) , I bought plans from CarShield auto warranty ( % 0.00) Almost a year later I had mechanical trouble and Carshield denied both of my claims ( % -10.00) I paid every month thinking I had nothing to worry about but I was wrong and regret paying for the warranties ( % -50.00) I could've saved all my money and when I had my breakdowns I would've had enough money to pay for my repairs ( % 0.00) I would not recommend this company ( % 0.00) They will find a way to deny you and will call you repeatedly to come back when you cancel them, which of course I did after feeling robbed by them ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/10
Original review: Oct ( % 37.50) , They put you on hold, then transfer you on hold again for minutes before they disconnect you ( % 0.00) Happened times before I cancelled ( % 0.00) Once transferred all the time waiting at my mechanic's shop then then left out correct info either on purpose or just incompetent ( % -17.50) Complete run around so they can deny your complaint ( % -10.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/10
Original review: Oct ( % 37.50) , Please do not buy this company ( % 0.00) They are fraud and they taking your money ( % 0.00) They didn’t cover all the damage repairs ( % 0.00) If you have Gold powertrain package which is bull crap because they didn’t pay for axle, transfer case ( % -80.00) And etc ( % 0.00) Wow!! CarShield is full of crap ( % -9.79) DO NOT BUY IT! Trust me ( % 0.00) Check on Business Accreditation review ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/9
Original review: Sept ( % 37.50) , I purchased a CarShield PowerTrain Gold warranty for my son's Jeep Commander in April ( % 0.00) In July, the Commander had a front drive axle fail ( % -50.00) This is specifically stated in the coverage ( % 0.00) However CarShield denied coverage because they say a gasket was the root cause which caused the parts to fail ( % -50.00) Conveniently there is a statement in the "not covered" section stating gaskets are not covered ( % 0.00) Even though the gasket itself looks fine and the mechanic took pictures to confirm, CarShield pointed to the gasket and denied a powertrain failure which is exactly what we have covered with their warranty ( % 11.67) I feel this is a sham and I was duped ( % -20.00) Buyer beware ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/9
Original review: Sept ( % 37.50) , CarShield mislead me to get me to become a customer ( % 0.00) I disclosed everything about my vehicle ( % 0.00) It's an Cadillac, which I explained that it may have slipped in the past and that my odometer is digital and goes out from time to time ( % -12.50) When my truck wouldn't back up and placed claim to get transmission replaced, they refused because they couldn't get an odometer reading, which I disclosed to the initial rep at the time of starting policy ( % 0.00) In which at the time, the rep told me that the odometer not working properly won't be an issue if claim is made, which was a lie ( % 0.00) Now CarShield refuses to refund me my money ( % 0.00) I would have never made payments every month if I was told from the beginning that my odometer not working properly would be an issues ( % 0.00) Real scam artists ( % 20.00) And the warranty company you actually have to deal with, is an outsourced third party company that has nothing to do with CarShield ( % 0.00) All CarShield wants is your money ( % 20.00) This company is a fraud and should be shut down asap ( % -15.56) Worst company and worst experience ever ( % -100.00) I knew it was too good to be true ( % 52.50) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2019/9
Original review: Sept ( % 37.50) , Purchased a Powertrain Plus (Gold) Plan with Carshield that is backed by American Auto-Shield ( % 0.00) AC Compressor failed, covered part under AIR CONDITIONING coverage but it excludes the belt - no problem ( % -50.00) Offered to provide an aftermarket compressor in an unknown period of time, their cost $ on the compressor ( % -10.00) Then they offered to pay < $ for ( % 0.00) hours of service ( % 0.00) The cost of the OEM part, which is what is in the car now is $ by itself and at current shop rate your looking at over $ in labor alone so clearly over $, + tax for work - they offered < $ "total" ( % 3.33) Don't be fooled by this company, they are crooks, dishonest and pull this kind of crap when you attempt to use the warranty … I've already paid almost double that amount in premiums already for warranty! Stay Clear of CarShield - they are NOT doing you any favors! ( % -7.50)
consumeraffairs
NEGATIVE 😕
2019/9
Original review: Sept ( % 37.50) , Not very good experience ( % -26.92) But hopefully hoping for a better experience in the future ( % 25.00) A small part that our car needed to get fix, CarShield couldn't cover it ( % -25.00) I thought CarShield could cover everything ( % 0.00) That's what I was told on the phone when I first got CarShield ( % 25.00) Sorry but we were unhappy ( % -55.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/8
Original review: Aug ( % 37.50) , Their customer service plain stinks ( % -40.71) They sell me a policy, and never want to deal with you ( % 0.00) They sold it to me, not their subcontractor ( % 0.00) They are ultimately responsible for my satisfaction ( % 20.00) They failed to disclose certain things to me, they failed to tell me I had days to review it ( % -26.19) They failed to produce a paper copy of it for me, ever ( % -50.00) They failed to call your subcontractor and fix my issue ( % -50.00) They failed in EVERY way possible ( % -25.00) I would never recommend them ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/7
Original review: July , I bought a warranty through CarShield because of how their commercial alleged that company to be ( % 9.17) My plan has been fully paid in ( % 0.00) My car experience some AC trouble so I took it to the Nissan dealership and informed them that I had CarShield ( % -20.00) Once they called their claims dept a employee by the name of Tom told Nissan that the air compressor wouldn't be covered because the warranty doesn't cover leaks ( % 0.00) When I got on the phone with the claims dept and spoke to a man by the name Mario he informed me that the air compressor would only be covered if there was not a leak that would've cause the air compressor to malfunction ( % 0.00) He stated the only way the air compressor would be cover would be if the air compressor stop functioning on its own and that there were no issues causing this ( % 30.00) Correct me if I'm wrong ( % -50.00) But if something breaks down in a car it's always because of an issue!!! Nissan stated they have never heard that a warranty wouldn't cover my air compressor and that they have dealt with many other warranties ( % 2.37) So now I'm stuck with a warranty that's useless and $ less in my pocket for an air compressor ( % -33.33) I would never give my money away to CarShield and neither should you ( % 0.00) I paid $ for a service that was never provided and customer service is rude and arrogant because they don't meet with people up front so they feel they can speak to you however they want ( % -30.00) But your warranty through your car dealership instead ( % 0.00) It's the same price ( % 0.00) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2019/7
Original review: July , I called to find out about my services of my contract ( % 37.50) The lady was short and somewhat rude to what I was asking for ( % -15.00) But said she would send me a booklet and card so I could put it in my car for repairs instead of having to use the app on my phone which Chase had failed to mention to me in the first place ( % -12.50) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/6
Original review: June , This company is a RIP off ( % 37.50) They will not pay for any work that your car needs ( % 0.00) They will find any excuse under the sun to deny your claim ( % -5.00) I have had several friends and family members with the same outcome ( % 0.00) Please do not waste your money hard earned money and your health in dealing with these vultures ( % -9.58) Hope this helps someone from making a VERY bad decision ( % -91.00) This website is also paid by CS, and most likely this review will be taken down ( % 11.48) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/6
Original review: June , I regret not having Carshield coverage before my truck had to be repaired! Why? Because it was very expensive and I didn't have another car and renting a car was expensive too ( % -22.71) So I had to ride a bike, walk or get a ride from a co-worker back and forth to work which was tough and draining even though I got lots of exercise ( % -19.44) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/6
Original review: June , I got this CarShield coverage and yes they did good on the first repair but they did not do the repair so I've been with them for years ( % 44.17) Sorry to say they are a fraud ( % -50.00) They tell you what your contract covers and then they have this if your part is not listed then guess what ( % 0.00) You have to pay for the repair out of your pocket ( % 0.00) So here is what they have done to me ( % 0.00) My car is still at the dealership and they haven't from BMW to the administration who are the one who approve or disapprove so what the hell ( % 0.00) Would you want a policy like this and you pay month to month ( % 0.00) They are not going to be stealing money because I had to put on my boxing gloves ( % 0.00) I would tell all don't bother with them ( % 0.00) They are full of it ( % 35.00) The bottom line I had to fight for all the money I paid ( % 0.00) They are a JOKE ( % 0.00) NO GOOD ( % -35.00) I telling you of my experience ( % 0.00) Return my money to me then you have to wait thru their process, well they get you as soon as you call but they don't tell you all you need ( % 0.00) I have no favorable review ( % 0.00) They are USELESS ( % -50.00) My payments started off at ( % 0.00) a month then they gave me a discount to only hide the ugly truth ( % -35.00) You might get one repair in but after that you might get tossed into the river with no life jacket so you can not to go with this CARSHIELD ( % 0.00) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2019/6
Original review: June , I was unable to make a payment on the policy due to a financial setback, but this company worked with me to come up with a reasonable date for the next due payment ( % -2.50) I appreciate the friendliness of the representative who helped me ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/6
Original review: June , I purchased a used vehicle from a dealership and immediately purchase a warranty from CarShield ( % 37.50) I ask very specific questions to the representative as to what would not be covered ( % 0.00) With that said I bought it and have made my payments ( % 0.00) I recently had some issues with my rear end making some noise so I took the dealership service department and was advised there was several issues wrong with my vehicle ( % -16.67) After going back and forth for over weeks CarShield refused to pay for any of the repairs that were more than , in repairs and they would not cover one item on the list ( % 25.00) I am a widow and my income is fixed ( % 10.00) The cost I paid to this company was to bring comfort in knowing that I was covered when in fact nothing was covered ( % 0.00) Very disappointed that companies can advertise one thing and do when called ( % -97.50) I didn’t expect them to fix everything but to deny every single item shows that they are not very honest and reliable for warranty coverage ( % -15.11) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2019/5
Original review: May , I purchased auto warranty coverage on my Honda Accord ( % 37.50) The compressor for the air conditioner went bad ( % -70.00) I took it to the dealership and they submitted the claim to CarShield Claims department and they denied it ( % 0.00) I spoke with CarShield re this matter and was told there was nothing they could do to help me ( % 0.00) After several hours on the phone with them I found out that CarShield is like a broker who sells your contract to sorry companies that will not pay claims and find reasons why the cause of the compressor going bad was not covered when the contract states that it's covered ( % -40.00) CarShield finally admitted that my contract was with United Car Care ( % 0.00) I looked at the reviews for both companies and realize that both are scammers and have taken a lot of money from individuals like me ( % 0.00) CarShield Ads should be banned and they should be out of business for what they are doing ( % 0.00) Advertising as if they are the warranty company when they are merely serving as a broker to get the customer for sorry companies that are taking people money ( % -50.00) CarShield and United Car Care should be sued and made pay back all the money they have taken from people ( % 0.00) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2019/5
Original review: May , I purchased a warranty plan from Carshield and had to take my truck in for repairs about - after the warranty purchase ( % 37.50) My claim was denied because my truck has a lift ( % 0.00) When I purchased the warranty, the rep never asked me anything about my truck except for the make and model, mileage and if I took care of it ( % 0.00) I spoke with an adjuster and he told me that I should have never have had that warranty policy to begin with due to the lift ( % -12.50) If that was the case, then asked to be reimbursed and I was told "Sorry that ain't happening" ( % -50.00) All this took about a month before some actually told me all this ( % 0.00) I never received a single phone call from anyone to keep me up to date on what was going on with my claim ( % -7.14) I have since cancelled my policy and will not recommend Carshield to anyone! ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/5
Original review: May , No one accept CarShield due to you guys not paying for their services ☹️☹️, now I'm stuck paying for my own car to get fixed ( % 23.75) Bad business ( % -70.00) Bad ( % -70.00) If you can't pay people for their services why collect our money ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/5
Original review: May , Purchased a contract through Carshield in October of , finally had three issues that the dealership wanted $, for in order to fix in May ( % 18.75) These issues were exactly why I had purchased this protection plan in the first place (replacement of A/C Compressor, rear differential replacement and water pump replacement) ( % 25.00) Instead of paying out of pocket I chose to rely upon my extended warranty through Carshield that I pay a premium to every single month ( % -7.14) I filed a claim which took about a week to get results back only to hear that they would not honor my claim due to “pre-existing conditions” ( % -4.17) The A/C compressor had been something my service technician recommended I replace due to it falling apart in January of which fell after the “waiting period” that is outlined in your contract ( % -12.50) They denied that claim with no hard evidence to back it up ( % 7.29) The rear differential noise was something I had mentioned in prior services before the “waiting period” window, but it was never deemed a “failed” piece of equipment until the vehicle was inspected in order to file a claim ( % -25.00) Also, the water pump was listed as a “pre-existing condition” because the first owner of my car had some coolant residue in the engine bay which led the inspector to believe that the vehicle hadn’t been properly maintained ( % 12.50) Don’t waste your money on this ridiculous gimmick of a service contract that Carshield and American Auto Shield are selling ( % -17.78) They have the ability to deny any claim and spin anything as a pre-existing condition in order to cover their rear ends instead of having to take care of their customers ( % 0.00) The person I spoke with from American Auto Shield about the water pump said that if the engine were to fail it would no longer be covered because of the coolant that had been spotted from the previous owner ( % -22.22) What the hell do I pay this company money for? Don’t even waste your time ( % -20.00) Absolutely inexcusable ( % 20.00) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2019/5
Original review: May , DO NOT BUY A WARRANTY FROM THIS COMPANY ( % 37.50) USE CNA OR FIDELITY OR ANOTHER ( % 0.00) YOU WILL BE DISAPPOINTED AND LOSE MONEY ( % -75.00) They are liars and scammers ( % 0.00) Try calling in a claim and all they do is give you the runaround and refuse to let you talk to a supervisor, worst customer service I have ever dealt with ( % -100.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/4
Original review: April , First of all the hold times are ridiculous! My experience with CarShield was terrible ( % -19.79) I bought a Chevrolet Traverse LTZ from Mid-Carolina Auto Sales around February , , almost immediately I purchased a CarShield plan due to the commercials that portrayed them as a credible company for repairs ( % 13.75) When my vehicle broke down, it ended up needing a timing belt ( % -15.56) I was told by a Carshield representative that the timing belt would need to be broken down to be inspected by the adjuster ( % -27.78) I had that done ( % 0.00) I then received a call that because the vehicle was broken down, they could not approve the claim without months of service records (after they were the ones who told the shop to break it down) so I then contacted the dealership I purchased it from who provided me with a CarFax report as well as the oil change he conducted on the vehicle ( % -23.70) I called into CarShield to see if they received the paperwork and was told they could not use it ( % 0.00) If you have not owned the vehicle personally for months, how else can you know what has been done to it other than obtaining a CarFax report??? The commercials are completely misleading and I would not recommend this company to ANYONE! Read full review ( % 8.75)
consumeraffairs
NEGATIVE 😕
2019/4
Original review: April , I'm a manager for a repair facility ( % 37.50) I've been on hold for to talk to a rep for about a a couple hrs both times and I'm still on hold writing this review ( % 0.00) It is impossible right now to file a claim at this rate ( % -19.05) Poor customer service ( % -40.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/4
Original review: April , GMC Sier pickup - I feel according to the damage to my engine it should be replaced however instead of requesting all info pictures etc at one time, request was spread out ( % 37.50) I have been without my pickup for weeks and now my fear is if the engine isn’t replaced I will be down weeks again ( % -15.56) I have learned recently this type engine is notorious for these issues ( % 0.00) At yr old I can’t afford to be broken down on the road again ( % -15.19) Thanks for allowing me this time to speak out ( % 20.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/4
Original review: April , I took my car into BMW for an oil change ( % 37.50) The following was discovered wrong during the oil change/Vehicle Inspection ( % -25.00) Replace rear main seal and replace right valve cover gasket ( % 22.62) This is what is covered under my platinum plan with CarShield ( % 0.00) Rear main seal housing, leaking seals and gaskets ( % 16.67) ( % 0.00) ( % 0.00) Needless to say CarShield did not cover any items on my vehicle ( % -50.00) My service advisor was advised that it looked pre-existing (pre existing from what) ( % 0.00) However I knew nothing about it and my car is in for regular maintenance ( % 0.00) This service is a joke and in my opinion they try to find a way not to cover your vehicle at all cost ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/4
Original review: April , The agent was helpful but I am still unable to get to my contracts ( % -6.25) I would like to be able to view them to see what I am paying for and what is covered on the plan ( % 50.00) But every time I go to access them I am unable to ( % -50.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/4
Original review: April , They “sold me” ( % 37.50) Mis set expectations and didn’t fully disclose how the limitations of the warranty ( % 0.00) Overall extremely disappointed with service, cost, and coverage ( % -37.50) Don’t do it! If you have other options take it ( % -12.50) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/3
Original review: March , This is the company that put me into American Auto Shield ( % 18.75) Their warranties go through them and this review applies to both ( % 0.00) This is the first time putting in a claim on my Ram and it has already been a terrible experience ( % -37.50) I have had to call them twice today the first time waiting on hold for minutes and the second time waiting for minutes ( % 12.50) The inspection was done the day prior and everything was already determined by the dealership that needed to be prepared ( % 0.00) Now today at the end of the day they decide that they need to look at my suspension for any modifications delaying the process even further ( % 0.00) The second call was for the why was this not checked in the first place ( % 12.50) All I got was, "Sorry for wasting your time, but can't do anything ( % -50.00) " Of course, this all holds up my rental car coverage as the claim has yet to be approved ( % 0.00) No attempt at all to make it right ( % 28.57) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/3
Original review: March , My payment was on the wrong card and the day after my payment was due I was sent a payment notice in the mail ( % -8.33) I was shocked that it came so quickly and expressed that to the representative ( % -18.33) She agreed ( % 0.00) So she gave me my senior discount and sent me on my way ( % 0.00) Thank you CarShield!! ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/3
Original review: March , Between Mon - & Wed - I have been on hold with this company for five and half hours ( % 10.42) I needed a new condenser and my mechanic was on hold with them for one and half hours ( % -1.52) How can customers get pre-authorization for a service if none of the adjusters will pick up the phone? My experience with this company has been horrific and I would not wish this on anyone ( % -100.00) Needless to say I am stuck with a $ bill ( % -50.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/3
Original review: March , Put my car the shop today at : to have my window repaired ( % 37.50) I along with the service rep at the dealership have been trying to get a claims rep on the phone to authorize payment for the job ( % 0.00) I am still on hold minutes and counting ( % 0.00) What must I do ( % 0.00) This is ridiculous and I am not happy with this ( % -36.67) This is first claim for my car ( % 25.00) Losing my patience ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/3
Original review: March , Called to qet a quote, which was a fair deal ( % 53.75) However, when I indicated that I would not be purchasing today Scott the salesman said that if I don't purchase now the file gets closed with no option to purchase at a later date, so I did not purchase because I am not an impulse buyer ( % -5.00) I will certainly not recommend anyone call to get a quote because if you do you will be forced into a purchase or forever be ostracized ( % -20.36) What a shame! This product is advertised on The Sean Hannity Show ( % 0.00) I called for a quote based on his recommendation ( % 0.00) Too bad this is not an upstanding company ( % -70.00)
consumeraffairs
NEGATIVE 😕
2019/3
Original review: March , The person who sold me this policy advised it would pay for my bill ( % 37.50) He did not specify that there are multiple ones to choose from, nor did he specify that this is only to negotiate the prices ( % 0.00) I was sold a fraudulent policy and want a refund ( % 0.00) My car has been in the shop twice ( % 0.00) The dealer was advised I needed to explain the process to them ( % 0.00) I went home and found an ASE certified dealer and took my car to them ( % 0.00) It took days for them to answer and they advised I should explain the process to them and they only advise and negotiate the prices, that they don't pay anything ( % 0.00) So what piece of mind is that! And why would I pay hundreds of dollars to have someone negotiate the price for me, that is insane ( % -100.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/3
Original review: March , I've had my car in the shop since January waiting for the American Auto Shield to say whether or not they're going to take action on the car ( % 15.83) We've done it all ( % 0.00) Spoke to the service rep, demanded access to the supervisor who utterly failed us, nobody calls back, they act really stupid ( % -43.33) It's unbelievable and please, whoever of you CarShield people are going to respond to this review, don't waste your time telling that you're sorry that my administrator is an incompetent scam ( % -32.50) You are also low quality because you're still referring people to low quality administrator ( % 0.00) Disgusting ( % -100.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/2
Original review: Feb ( % 37.50) , This company is a complete scam ( % 10.00) I called them up today and made a claim for my GMC Yukon SLT and I was told that they don't cover the seals or the block of the motor ( % 0.00) Now when I bought the policy and went over their contract they said they did cover those parts ( % 0.00) The contract is very confusing and I called the company and they reassured me that those parts would be covered well after I call the claims department and getting a very rude guy on the phone ( % -39.00) I call the account Department and I explained to them that, "If y'all don't cover the block and seals then what am I paying y'all for ( % 0.00) " They said they could not refund me my money since it was longer than days ( % 0.00) I've been having the policy for months now but they lie to me to make me stay on the policy till time ran out ( % 0.00) All the receptionist could tell me was, "Oh I'm sorry you had a bad experience ( % -60.00) " I told her this is a scam and you are not an honest person ( % 60.00) I also explained to her that if I did not get it fixed the vehicle would get worse over time and then they would not cover the policy because of negligence but it's their fault that there is negligence in the first place so if you're thinking about getting this policy with this company just don't ( % -1.67) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2019/2
Original review: Feb ( % 37.50) , I called just to get some information after listening to a tv ad about extended insurance ( % 0.00) I was assaulted with rudeness, non-stop talking about the same things over and over and over again, loudly abusive and insulting because I wanted to ask my son about it ( % -30.00) I finally had to hang up and went to the website to see all the negative reviews and was flabbergasted ( % -15.00) The BBB sent me their info and they will not even give this outfit a rating, that's how awful they are! DON'T WASTE YOUR TIME CALLING ( % -60.00) THEY ARE HIGH PRESSURE MASTERS AND MAKE THEIR MONEY FROM YOUR MONTHLY "contributions" ( % 16.00) I was really taken aback that they were allowed to advertise after reading about them ( % 20.00) If you do have a contract with them, they will find every way possible to deny the coverage and you will be left paying the bill in full ( % 11.67) Some people couldn't even get their cars back ( % 0.00) CarShield is BAD NEWS! ( % -87.50)
consumeraffairs
NEGATIVE 😕
2019/2
Original review: Feb ( % 37.50) , My experience was not pleasant because I was misled about my policy contract on what was covered and what was not ( % -36.67) Instead of policy being broken down by category, it should also include what part is or is not covers ( % -27.78) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/2
Original review: Feb ( % 37.50) , My experience has been terrible with this company ( % -100.00) I have call roadside assistance twice and never got helped ( % 0.00) I been with this company since Nov ( % 0.00) And my claim has been cancelled twice ( % 0.00) I called back to customer service which I got another person which tells me that I refused the tow that was set up for me ( % 0.00) Which I never heard back from anyone ( % 0.00) I felt like I been wasting money with this company ( % 0.00) I hope they live up to what they are say about covering my auto repairs because they lied about the roadside assistance ( % 13.64) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/1
Original review: Jan ( % 37.50) , Be very careful considering a warranty from this company ( % -13.00) CarShield sells you on a comprehensive warranty, which I found out the hard way is actually very limited ( % -19.23) I brought in my Mercedes GL for repair and was turned down for every part ( % -15.56) Ended up having to spend $k on repairs, with no wear and tear parts replaced ( % 0.00) Zero coverage for a supposedly comprehensive plan? Plus it took them two weeks to decide on the claim, so I’m out car rental costs as well ( % 0.00) Needless to say, cancelled policy immediately and can only hope others do not fall for the same trap ( % -16.67) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/1
Original review: Jan ( % 37.50) , I am writing about my experience with CarShield ( % 0.00) The Sales representative I spoke to had a listening problem ( % 0.00) When I told him I wanted the transaction to be ran on the th, he kept trying to make the sale today, // ( % 0.00) Because of his tactics, I am giving CarShield a negative rating ( % -30.00) If you have a late model car, use the factory warranty ( % -30.00) Before you sign up for CarShield, think twice ( % 0.00) If you don't need it, don't get it ( % 0.00) Save your money and your time ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/1
Original review: Jan ( % 37.50) , Brought my BMW in for a valve cover leak and check engine light on with a engine miss ( % 40.00) The warranty is ( % 0.00) per month and in contract says it covered ( % 0.00) They denied the coverage saying it was a problem long ago ( % -5.00) Have had warranty several months and approximately , miles ( % -20.00) The people were very rude and denied it and was no help whatsoever ( % -39.00) Have been lied to several times ( % 0.00) Hope this will help someone else ( % 0.00) Beware!! ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/1
Original review: Jan ( % 37.50) , My daughter's transmission in her Cadillac SRX started slipping -months after getting CarShield ( % -10.00) The Cadillac dealership said it was a bad torque converter ( % -70.00) CarShield sent in a rd party inspector to inspect the car ( % 0.00) His result was it was damaged due to excess fluid in the transmission ( % -6.25) IT'S A SEALED TRANSMISSION!!! The Cadillac dealership head mechanic stated on his report that the rd party inspector checked the fluid after they went for a test ride which caused the fluid to expand due to heat and resulting in a false reading ( % -13.13) After faxing over the report to CarShield and the head mechanic from Cadillac speaking with a supervisor from CarShield, they still denied our claim ( % 0.00) Continuous calling will not get you anywhere ( % 0.00) They would put you on hold and never return ( % 0.00) The worst experience ever ( % -100.00) Never again will we deal with such a ripoff company ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2018/12
Original review: Dec ( % 37.50) , I bought a warranty with this company last year ( % 0.00) I decided to cancel it because it became too expensive ( % -50.00) I never used it, so I wanted a refund ( % 0.00) Upon purchasing the warranty, I did let the rep know that I drove a lot of miles ( % 0.00) I was told I would be covered up to , (First untruth) ( % 25.00) I wasn't ( % 0.00) I was only covered for , ( % 0.00) So when I cancelled, I was told I would get a refund ( % 0.00) Then when I didn't receive it, I called ( % 0.00) They gave me some story about driving past the mileage - not true? Yes- I drove , miles from the date of purchase, but I was covered for , ( % -21.25) I wasn't over? I went back and forth with the Rep!! Never again, will I ever buy an warranty! I'm out of , ( % 0.00) !!! ( % 0.00)
consumeraffairs
NEGATIVE 😕
2018/12
Original review: Dec ( % 37.50) , I had a new Chrysler covered by CarShield ( % 13.64) Had an electrical problem ( % 0.00) Dealer called, repairs not covers ( % 0.00) months later, I sell the car, notify them in writing and by phone ( % 0.00) months later, they still taking money ( % 0.00) Filed a complaint with my bank to stop the deduction ( % -30.00) months later, they send me an email stating I had a refund due ( % -6.25) Received a refund check for ( % 0.00) , though they had taken ( % 0.00) per month for months of non-coverage! Deposited the check, came back “account closed”! Is it me or ( % -6.25) ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2018/11
Original review: Nov ( % 37.50) , I wanted full coverage of everything and CarShield was able to meet this ( % 42.50) However, it was just a little bit of a hassle ( % -18.75) I learned a lot because I had an issue with the car and third-party providers were a little hard to deal with ( % -23.96) The dealership wouldn’t release the car until CarShield pays ( % 0.00) It was a lot of red tape just to get them to pay the dealer ( % 0.00) It was ridiculous and it was terrible ( % -66.67) Even the day I went down to the dealer when the car was done, we had to sit there until these people decided to pay them ( % -15.56) Also, I was without a car for over a week or more, and I only got a rental car for three days ( % 25.00) It was a very bad experience that we shouldn’t have had to go through ( % -91.00) It should be simpler and it shouldn't be so much back and forth, especially with the amount of money that I paid for ( % 0.00) I’m also still waiting for another check that I laid out money that they’re supposed to pay me ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2018/11
Original review: Nov ( % 37.50) , I saw their commercial and decided to call and get a quote for my Vehicle ( % 0.00) I spoke to a rep that was way too aggressive, pushy and insulting ( % -100.00) If this is a sign of the kind of customer service CarShield provides then I don't want to be associated with them ( % 60.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2018/10
Original review: Oct ( % 37.50) , The coverages sold to me over the phone are not the same as the contract ( % 0.00) They listed mileage wrong in the contract and denied a claim for a part that in the phone conversation said would be a covered part ( % -50.00) They refuse to correct the issue so I got a ( % 0.00) worthless lil book ( % -80.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2018/10
Original review: Oct ( % 37.50) , I took my Dodge Durango to the dealership because of check engine light ( % 40.00) To make a long story short Car Shield did not want to help with repairs because of how it broke down, also I did not have this vehicle a year & now have to abandon it because of this action ( % -2.64) I would never use them again ( % 0.00) No thank you for this terrible experience ( % -100.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2018/9
Original review: Sept ( % 37.50) , The AC fan motor went out on our BMW ( % 0.00) Car Shield covered an aftermarket part, but not the relay switch, which is like a fuse that prevents the Compressor from running and causing more damage to the AC unit ( % 50.00) Trying to get the person on the phone to understand that it’s part of the AC unit that allows it to run was like pulling teeth ( % 0.00) He just didn’t get it ( % 0.00) I hated to call Car Shield every time that the auto shop talked to them ( % -90.00) It’s was like they didn’t trust the auto shop ( % 0.00) Never got the same person who you began to deal with ( % 0.00) It was hard trying to contact the same person, no work could be started on your vehicle until you recontacted Car Shield people several times EVEN after you approved the work to be done ( % -9.72) Cancelled my Contract ( % 0.00) ( % 0.00) ( % 0.00) was not happy with Car Shield Service ( % -40.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2018/9
Original review: Sept ( % 37.50) , My first experience with this company is bad based solely on customer service on my call simply for a quote ( % -15.00) I feel I was spoken to condescendingly by a finance "manager" and when I called back to make my complaint known, I was told all managers were in a meeting and someone would call me back, which did not take place ( % -10.00) My suggestion is listen to the consumers' questions and concerns instead of insulting them in trying to close a sale ( % -100.00) You have just lost a potential customer in me! ( % 0.00)
consumeraffairs
NEGATIVE 😕
2018/9
Original review: Sept ( % 37.50) , I would never recommend this warranty company to anyone ( % 0.00) They try to underpay their customers ( % 0.00) They're very rude and untruthful at United Car Care ( % -39.00) I recommend that you don't take out a warranty with them ( % 0.00) I have went through a lot with this warranty company ( % 0.00) I'm still fighting with them for my money ( % 0.00) They don't tell you that if you're in New York you pay sale tax on repairs ( % 13.64) They try to put used parts in your car ( % 0.00) This has been the worst company I ever dealt with ( % -100.00) There is nothing good to say about CarShield United Car Care ( % 70.00) They are false advertisement ( % -40.00) I continue to fight with them for my rental reimbursement money ( % 0.00) Disappointed customer ( % -75.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2018/8
Original review: Aug ( % 37.50) , I purchased a warranty from CarShield ( % 0.00) I was told on the phone by the rep that suspension parts were covered ( % 0.00) Little did I know that when I brought my car into the shop for an axle to be fixed, they said it was not covered ( % -4.38) I spent about on it ( % -10.00) I called and told them to cancel my account and I would potentially consider filing a lawsuit for the repairs plus the down and monthly payments ( % -7.78) They told me they would review the call and get back to me within hours with an answer ( % 0.00) A WEEK went by ( % 0.00) No word from them ( % 0.00) I called back in and asked what was going on ( % 0.00) A rep told me he was very sorry and he that he just lit a fire under the call review department ( % -65.00) He said he would personally call me back later that day or tomorrow ( % 0.00) He assured me that he was a man of ethics and he doesn't like people being taken advantage of ( % 0.00) He never called back ( % 0.00) Three days later I called back and asked what was going on with the call review ( % 0.00) They said it had not been done yet and they would just cancel my account and give me my money back ( % 0.00) They did give me my down payment back and monthly payment ( % -7.78) However, this company is shameful in their dealings of customers looking for a service they need ( % 0.00) Refunding me the money doesn't make up for the lost time or even the I spent repairing my car ( % -10.00) I am still considering a lawsuit considering my experience is very common amongst other complaints ( % -25.75) Lastly, I am still shocked that they couldn't even honor calling back when they said they would or to at least let me know what the call review status was (I still don't know) ( % -25.00) I will never deal with this company again and would never recommend them to anyone ( % 0.00) The disrespect and callousness is unreal considering the effect this had on my budget and my stress level ( % 0.00) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2018/7
Original review: July , I called in about CarShield and was told the entire AC system including the front end would be covered under the warranty, unfortunately there was quite a bit of misrepresentation on the part of the sales rep ( % -4.17) At no time did he say there would be parts of the front end or AC not be covered ( % 0.00) He said it covers the entire AC and all parts on the car excluding brakes ( % 0.00) I was suckered ( % 0.00) I took the car to a Ford Dealership to see if I could get the AC fixed, the compressor was working but blowing hot air ( % 17.50) Found that there were separate repairs the car needed, and NOT ONE of the parts or service would be covered ( % 0.00) I am very skeptical of the Ford dealership as well but also will never do business with CarShield again simply because the price of the actuator not covered is the same price of the compressor motor if that had gone out of service ( % -21.67) I called the company and all the parts listed under the claim were excluded with no explanation of why ( % 0.00) I have since cancelled my membership and still stinging for ( % 0.00) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2018/6
Original review: June , I was always told that non-manufacturer warranties were basically worthless when you go to file a claim, and now I know why ( % -21.25) After two years of payments and zero claims, I was denied on my first claim ( % 25.00) I have owned a Range Rover in the past, and I was aware that the air suspension system on the vehicles was a common occurring problem ( % -10.00) It is exactly because of that, I specifically asked the salesperson on the phone, "would my policy cover the air suspension on the Range Rover" and I was told yes ( % 25.00) I believe the salesperson's name was Douglas ** ( % 0.00) I requested that the company pull the taped sales phone conversation, and call me back ( % 0.00) ( % 0.00) ( % 0.00) which they failed to do ( % -50.00) Now over a month later I just called them and was informed that they did listen to the taped conversation, denied that the representative said it was covered, and told me that I could not listen to it unless requested by an attorney with a court order ( % 0.00) What do they have to hide? MARK LEVIN are you listening to this? I cannot wait to call into your national radio program and let you and the rest of the country know what a "SHAM" this company ( % -20.00) Also, they love to talk about your ability to take your vehicle to the manufacturer dealership, and be guaranteed that they will use OEM parts ( % 50.00) ( % 0.00) ( % 0.00) TOTAL B ( % 0.00) S ( % 0.00) Before the claim was denied they were already telling my dealership that if it was covered they would not pay for OEM parts but remanufactured parts only ( % 0.00) SAVE YOUR MONEY and pay when you need repair ( % 0.00) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2018/5
Original review: May , When I purchased my vehicle (almost years ago) I also purchased an extended warranty ( % 37.50) I haven't needed it in the last years, thankfully ( % 0.00) Recently I started getting these letters in the mail ''personal & confidential, Open immediately" ( % 0.00) Well this morning, on my way to work, I opened the latest personal & confidential letter as it said ''open immediately'' ( % 16.67) The letter stated it was time to renew my extended warranty ( % 0.00) Now, given that it was years ago when I purchased my initial extended warranty, I had no reason to believe this letter was the crock of crap that it turned out to be ( % -40.00) I called the number listed on the letter, I spoke to the first rep, who ended up passing me off to another rep who kept telling me that my prior extended warranty had expired and I needed to add this one ( % 12.50) (I kept telling him I purchased this service at the dealership ( % 0.00) ) Something that didn't sit right with me was the rep couldn't (or wouldn't) directly confirm that this was the same company that I originally purchased my extended warranty through ( % 19.02) Keep in mind, I was driving to work while talking to them (therefore, couldn't dig through old files to confirm this was the same company I'd purchased my coverage from) ( % 5.00) Now given they (CarShield) sent me this letter and said things that led me to (or tried really hard to) believe that this was the company I already had my coverage with I finally gave in and paid the "down payment" because I am a single woman and do quite a bit of driving & am aware that anything can happen at any moment ( % -5.37) They assured me that everything would be covered, like A/C, engine, trans, etc ( % 0.00) ( % 0.00) ( % 0.00) I was shocked at their claim of everything being covered so I mentioned having my alternator replaced about a month ago ( % -70.00) The first rep said "it would have been covered'' ( % 25.00) I mentioned that I didn't realize that because I didn't think an extended warranty covered alternators ( % 0.00) She proceeded to ask how much I spent, I told her ( % -10.00) She said I should have called because it would have been covered ( % 0.00) ( % 0.00) ( % 0.00) (further trying to make me think they (CarShield) was my company) ( % 0.00) Something just didn't feel quite right so I decided to do some digging (unfortunately, AFTER I paid the $ down payment) ( % -12.33) First of all, this is NOT who I have my extended warranty through!!! The rep on the phone should have avoided making the following statement before hanging up "If someone else calls you, tell them you already have coverage and hang up" ( % 24.41) This was in response to the last time I mentioned my prior purchased coverage ( % 0.00) Again I mentioned several times, I'd purchased an extended warranty when I purchased my vehicle ( % 0.00) So this jerk listened to me tell them several times, I had already purchased an extended warranty and led me to believe it was through them but time had expired and it was renew time ( % 0.00) I went straight to their reviews and must say that I am shocked that this company still has a business license and more disappointed in myself for falling for their trick and deception! Reading previous complaints about customers having such a hard time getting their $ returned, I hope that won't be the case for me but I will strongly advise against this company ( % -12.03) Their employees do talk to you very condescending ( % 20.00) I am interested to see how my refund process will go with this company given the many negative reviews I've read ( % 15.00) I would LOVE to be contacted by a reputable manager from this company with some sort of justification for this rather than see the lame excuse provided on the prior star reviews ( % 9.00) That is the worst customer service EVER! When you think corny ROMCOM movies that have some used car salesman bit, this company is what you should picture ( % -100.00) ( % 0.00) ( % 0.00) Terrible way to do business ( % -100.00) If someone tells you they have the service you are trying to push on them, don't say things to make them believe they purchased from you and give false idea ( % -40.00) I HOPE all calls are recorded because I'd LOVE to have mine played before a judge! Read full review ( % 48.75)
consumeraffairs
NEGATIVE 😕
2018/5
Original review: May , I purchased CarShield year ago ( % 37.50) I had miles on my vehicle ( % 0.00) All they asked me at purchase, was if anything was wrong with my Hummer H, and there wasn't ( % -50.00) I am a % Vietnam Disabled Veteran that uses a mobility scooter with a lift on the back of my vehicle ( % -6.67) I made an appointment to do the , mile service but my H's transmission started slipping before my appointment so I had it towed in ( % -10.00) Mileage was miles on the H ( % 0.00) I had everything checked with an oil change and all fluids were ok and full mos prior ( % 28.33) The adjusters did not want to cover my tranny saying I didn't have the mile service ( % 0.00) Ashley, Mgr of the adjusters was rude and cold to the situation ( % -45.00) CarShield said they could do nothing because all they do is sell the coverage ( % 0.00) I cost me over $, for the repair ( % 0.00) GM said they would have honored the warranty even though I was miles over the service if I was still in warranty with them ( % 0.00) I sent all service receipts to them ( % 0.00) CARSHIELD IS A SCAM!!! Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2018/5
Original review: May , CarShield is a waste of money ( % 8.75) They get on false advertising ( % -40.00) They tell don't worry about major repairs, when a major repairs to come up, "We don't cover that ( % 6.25) " The money I spent on CarShield I could have bought a new car because when I need them to my repairs to my car they don't cover that ( % 1.82) I had to pay for my repairs to my car ( % 0.00) Get your money back ( % 0.00) They don't cover anything ( % 0.00) It's a scam ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2018/4
Original review: April , My vehicle stop moving while in gear, I had it towed to an authorized Nissan dealership, which diagnosed my vehicle as having a defective transmission ( % 37.50) Carshield refuse to cover the diagnosis because they stated it was an electronic issue in the TRANSMISSION, which caused the transmission to become defective ( % 0.00) And the dealership stated that it was a defect in the transmission that caused the electronic parts in the transmission to fail ( % -50.00) Regardless the transmission failed which was supposed to be covered in my warranty plan that Carshield is refusing to cover ( % -50.00) I would not recommend Carshield to anyone because of their immoral business practices ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2018/3
Original review: March , I received a call in response to an inquiry I made online for a warranty ( % 37.50) I explained that although the deal sounded good I couldn't commit while on the call, that I would need to do my due diligence ( % 28.75) The man was ultra aggressive, reminiscent of a "timeshare closer" (the guy that comes in at the end and makes you feel stupid for not signing up) ( % -40.00) When I explained that I might purchase the plan but not today, he became rude, saying, "If you knew you weren't going to buy, why did you keep me on the phone all this time?" I then remarked, "I'm sorry but you just completely removed your company from consideration ( % -23.33) " I didn't catch much else that he said, but he never stopped talking ( % 20.00) My input was largely irrelevant during the conversation ( % -50.00) The call was at : pm and came from -- ( % 0.00) Unfortunately this call was such an experience that I would never consider the company, regardless of price ( % -25.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2018/2
Original review: Feb ( % 37.50) , We have two cars warrantied with CarShield ( % 0.00) My daughter Erica bought this warranty for me on another car as a gift ( % 0.00) I don’t have the other car so it's still in Erica’s name but I'm the guy who pays for it ( % -12.50) CarShield did right the first time but now, I don't know what they got going on over there as dealing with their customer service team was horrible ( % -15.48) Instead of putting a rebuilt motor in the car, they got a motor from the junkyard that was supposed to have , miles on it ( % 0.00) We’ve been driving the car for about three weeks and now, it's leaking oil again ( % 0.00) Also, they're saying that they're not going to cover the rental car ( % 0.00) The motor on the second car went out also and they said that they couldn’t cover that because it had carbon in the engine ( % 0.00) Any engine you start up and run is going to get carbon in it ( % 0.00) It has just been a bad experience all the way around ( % -70.00) After this, I wouldn’t do it with CarShield again ( % 0.00) They’re charging us money every month ( % 0.00) All they care about is what they could save at sales ( % 0.00) I wouldn't have come back a second time if they hadn't been right the first time but now they're doing things different ( % 10.71) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2018/1
Original review: Jan ( % 37.50) , I cancelled my service ( % 0.00) Salesperson actually wouldn't take no for an answer when I told him I could not give them my credit card while driving, he said to go ahead and do it lots of people do! When I called to cancel because of awful reviews, he tried to actually get me to buy warranty even though the other car bought has dealer warranty ( % -28.13) Argued and argued and argued with me about canceling and was very condescending and rude ( % -5.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2018/1
Original review: Jan ( % 37.50) , I bought a car that had about , miles on it ( % 0.00) It’s a Volvo so there are quite a bit of a $ to $ repairs here and there ( % 0.00) The world found out that I bought a car and my mailbox was overloaded with third-party warranty company invites ( % 0.00) They all seemed to offer the same thing ( % 0.00) I chose one and went with CarShield ( % 0.00) The people there were kind and got me into the system quickly ( % 46.67) I had an issue but a certified garage, where I went to get work done, spoke to CarShield on my behalf ( % 0.00) The garage filed the claim for me, got back to me in a couple of days and said that CarShield accepted ( % 0.00) That was seamless ( % 10.00) CarShield did what they said they would do ( % 0.00) They had work done to my car and I paid a $ as my deductible ( % 0.00) My car went into a garage and laborers spent hours on it and that was compensated ( % -10.00) And the part that was mailed to the garage was also compensated ( % 0.00) But they took a bad part out and they were supposed to replace it ( % -70.00) They replaced it with an equally bad part, possibly even worse ( % -36.67) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2017/12
Original review: Dec ( % 37.50) , CarShield did me wrong a couple of months ago ( % -50.00) We called them to file the claim then they took the car and left it for later ( % 0.00) When I went to receive the car back, the guy there at the office said that they waited for a few days ( % -10.00) They put a used transmission in my car and I didn’t like it ( % 0.00) They should have put a new one in there ( % 13.64) When I get an extended warranty on my vehicle and something goes wrong, I want it to be paid back ( % -25.00) I’m very unsatisfied with them ( % 20.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2017/12
Original review: Dec ( % 37.50) , I am a Senior Citizen and was getting ready to take lady friends on a road trip ( % 20.00) I wanted my car to be in tip-top shape and I was unable to detail my car myself ( % -50.00) I googled for an on-site detailer ( % 0.00) From the list I was shown, I chose Car Shield because of the detail of services provided and the price ( % 0.00) I called and made an appointment that fit my schedule ( % 40.00) The detailer showed-up at the appointment time, did the job, asked for my approval, and I pointed out two weired interior places that needed attention ( % 0.00) He cleaned them and did not appear disgusted ( % -100.00) I was pleased with the service and would call them again ( % 50.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2017/11
Original review: Nov ( % 37.50) , I called to cancel my account and instead of them understanding that I was calling to cancel because of hardships he sent me around in circles ( % 0.00) I wasted my whole lunch break arguing with him over cancelling my services only to be told that I have to write this whole letter out telling them why when I already told them over the phone ( % 5.00) It's a hassle and when I asked for a manager he refused ( % 0.00) If I could get my refund I totally would so I would not want that experience again ( % 0.00) Irritating and time consuming ( % -40.00) I could understand offering me a deal at first but he wasted mins before that ( % 2.50) It was ridiculous ( % -33.33) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2017/11
Original review: Nov ( % 37.50) , I called CarShield to see what it was about and to check out the payments ( % 0.00) When I was trying to decline the offer I was harassed ( % 0.00) The payment processing specialist was being condescending and insulting about my time and money ( % -100.00) I had to verbally tell him that I was getting frustrated and that I was tired of his assumptions and that I was about to hang up on him ( % -55.00) EVEN AFTER THAT, he still continued to speak down to me and harass me ( % -15.56) He obviously cares more about making a sale than about actual customer satisfaction ( % 16.67) All I wanted to know is if I would be able to call back when my financial situation changed, but after this encounter I wouldn't even call back if it did ( % 12.50) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2017/10
Original review: Oct ( % 37.50) , Do not buy this insurance ( % 0.00) The Claims department not only are slow, but the people in the Claims department are both rude and belligerent ( % -20.00) My car has been broken down for over two weeks now and CarShield still has not approved the work ( % -27.78) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2017/9
Original review: Sept ( % 37.50) , I got this Warranty extension to cover my Chevy Silverado; the ads make it a point to have Mike Ditka & their non-celebrity salespersons claim they cover sensors ( % 0.00) Nope, not so much, unless YOU "UPGRADE" ( % 20.00) My FIRST call to them, for knock sensors, I'm informed they're "not covered under (my) plan" ( % 25.00) Therefore, as a widowed, disabled USMC veteran on a fixed income, I have to pay NINE HUNDRED ELEVEN PLUS DOLLARS; this is AFTER several months of getting "dinged" for $ ( % -2.50) +/mo ( % 0.00) When I questioned this via phone, their "representatives" seem to feel their job is to make THEIR UPSET CUSTOMERS feel stupid ( % -80.00) Thanks a lot, CarShield - rest assured, I WON'T be recommending your pathetic "service" ( % -40.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2017/9
Original review: Sept ( % 37.50) , I avoided this insurance as my Saturn Vue is years old and was afraid of the cost, and possible limitations due to the age of my car ( % -15.63) But, between Mike Ditka on the TV (does anyone NOT love the ' Bears?) and Mark ** on the phone, I was SOLD ( % -25.00) Thanks to all for a painless process ( % 20.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2017/9
Original review: Sept ( % 37.50) , One of the cars I have is old ( % 10.00) It's an expensive car and expensive to fix it ( % -50.00) So, I got an extended auto warranty from CarShield and they were very, very reliable ( % 26.00) Lexus dealt with them directly when I had a claim and there was no problem ( % 10.00) I've recommended them to others ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2017/9
Original review: Sept ( % 37.50) , It was easy to make payments with CarShield ( % 43.33) They just took it out of my bank account every month ( % 0.00) Then I had an engine failure and had to do an engine replacement ( % -31.67) A procedure that should've taken three or four days took over a month ( % 0.00) It was really slow and very methodical ( % -5.00) They shipped the wrong engine on two different occasions so they had to be shipped back and I was without a vehicle for an entire month during this process ( % -12.50) They only paid for a loaner for six days which is how long it should've taken to swap the engine out ( % -2.50) Having a policy was great for me because the policy cost me $, and the new engine was $, ( % 46.82) But the customer service part of it and actually getting to use the warranty in a timely manner was a really bad and disappointing experience ( % -43.33) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2017/8
Original review: Aug ( % 37.50) , The customer service of this company does not help at all ( % 0.00) Call to cancel the policy and I did not want to cancel it ( % 0.00) I had to close my bank account ( % 0.00) Why not get the cancellation over the phone ( % 0.00) I also did not get a refund, either ( % 0.00) What they have done with me is a scam ( % 0.00) Anyone ever sent me the policy ( % 0.00) The only way I knew about them is when they sent me the notice of cancellation ( % 0.00) Because they could not get the money out of the account that closed ( % -10.00) Horrible my experience ( % -100.00) I still send them messages by email and they never answered me either ( % 0.00) If you do not want headaches, stay away from this company ( % 0.00) Another thing they never told me that they sell third party policies ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2017/8
Original review: Aug ( % 37.50) , I have a German car and it's a very complicated and expensive car ( % -38.33) My friend was paying CarShield about $ for his car, and it wasn't bad at all so I went for it ( % -70.00) The payment comes out directly from my account, so I never made a late payment ( % -10.00) At first the payments were pretty high, I told them that I knew some people who got the same policy for cheaper price and they worked with me on that ( % 16.50) CarShield did cover me but it took a long time for them to do so ( % -5.00) It lasted over two months and they didn't provide me with rental service ( % 0.00) It was a hassle for them to pay for the whole thing ( % 20.00) They expected me to pay out of my pocket and then they said they would reimburse me ( % -10.00) But I told them that I don't trust them ( % 0.00) When I had some problems with my radio, I called them and they said they didn't cover it ( % 0.00) I was upset because I thought they covered everything ( % 0.00) I was paying about $, for the coverage ( % 0.00) Also, they gave me a leaking anti-freeze motor and I had to pay out of pocket after it was installed ( % 0.00) But I don't know any information about the motor ( % 0.00) I was hoping they would send me an email or paperwork so when I sell it in the future I can have that as a reference ( % 0.00) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2017/8
Original review: Aug ( % 37.50) , CarShield is a total rip off ( % 0.00) Everything which has gone wrong with our truck was conveniently not covered by our contract ( % -50.00) Read fine print and read what causes transmissions to fail ( % -4.17) If you have a leaky gasket and it goes into your transmission, that is on you!!! Transmission is not covered ( % 0.00) I wish I would have saved my money ( % 0.00) They are totally taking people's money ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2017/8
Original review: Aug ( % 37.50) , Just a little confused about my payment dropping ( % -29.38) Don't get me wrong it's a big help ( % -25.00) It help me to decide to cancel the other car warranty that I got ( % -12.50) Don't know how I ended up with two but thank you very much ( % 26.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2017/7
Original review: July , Please phone me and leave a message ( % 37.50) I am still having problems meeting an ( % 0.00) payment ( % 0.00) Thank you for your attention ( % 0.00) I have macular degeneration ( % 0.00) I am blind in one eye ( % -50.00) As a result, I usually drive less than ten mile a day ( % -13.89) Hopefully I will never need the insurance ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2017/6
Original review: June , I called due to a loss of income and was in generally angry and upset ( % -8.33) I unfortunately took my anger out of the customer service rep ( % -60.00) Despite that, she helped me and was a model of professionalism ( % 0.00) My sincere apologies to her ( % 50.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2017/6
Original review: June , I have been try to get my car repaired for over days now ( % 37.50) I am still waiting! First I took my Volkswagen to Goodyear automotive to have my air conditioner repaired ( % 25.00) CarShield did not agree to the price so they sent me to another shop ( % 0.00) They didn't agree with their pricing and want to send them the parts and only pay for used parts and if I wanted new parts I would have to pay the difference plus I had to wait for an inspector to come out to inspect the car which would take to hours which took days and then it took more days to get approved and they kept putting me on hold ( % 21.21) It was very frustrating to say the least ( % -41.00) I really felt they were try to get me to give up on getting my car repaired ( % 20.00) I was told by others who have purchased these kinds of warranties that that is what they do ( % 0.00) I have never been so ??? disappointed and dissatisfied ( % -75.00) I would not refer CarShield to anyone ever!!? ( % 0.00)
consumeraffairs
NEGATIVE 😕
2017/5
Original review: May , Again, my only complaint, is that when I say, NO, I do not wish to transfer to another vehicle, I do not wish to be pushed/pressured into doing so!!! We have our warranty coverage established ( % -7.03) I look forward to an efficient and speedy refund process ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2017/5
Original review: May , Inquired about extended coverage for my X ( % 37.50) Initial rep, Kyle, left a professional message ( % 3.33) I phoned back and got Rick who instead of listening to my needs put on the hard sale approach along with trying to scare me into getting coverage ( % -14.58) I told him the amount he quoted was unreasonable and asked if there were other options, he said "yeah, your car ends up broken on the side of the road" ( % -26.25) Super unprofessional even yelling at me when I tried to voice my concern ( % 33.33) I asked for a supervisor and was put on hold forever ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2017/4
Original review: April , Stay away! I signed up for new warranties for my cars ( % 30.26) After reading the actual contract I realized that what I was told and what was in the contract were different ( % 0.00) I called to cancel and was given a hard time ( % -29.17) The confirmation of the prices agreed upon were wrong ( % -50.00) I called again to cancel and again received a hard time ( % -29.17) It was my prerogative to cancel – you have days ( % 0.00) The customer service representative would not allow me to cancel ( % 0.00) She kept putting me off ( % 0.00) It made me increasingly frustrated ( % -70.00) Finally after insisting on speaking to a supervisor they cancelled the contracts which should have been cancelled easily after the first call ( % 22.78) I also didn't like that the price kept going down on my original call ( % 10.97) They kept adding miles for coverage, etc ( % 0.00) It made me think that I was overpaying ( % 0.00) Buyer beware ( % 0.00) Here they use scare tactics also ( % 0.00) For example if you don't have coverage one little problem can cost you $, etc ( % -18.75) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2017/2
Original review: Feb ( % 37.50) , I received a letter from CarShield on // ( % 0.00) I opened it in the evening ( % 0.00) The letter stated that their records showed that I had not contacted them to have my vehicle service contract activated ( % 0.00) This was confusing because I was under the understanding when I bought my car in the fall, that I had already had a protection plan and this had been taken care of through the car dealership ( % -30.00) I was afraid that I didn't realize I had to call to activate it ( % -60.00) The letter stated that I needed to respond within days ( % 0.00) The letter was dated // and I received it on // which was days past when they needed a response ( % -25.00) I was worried about losing my protection plan so I called on // to see if there was anything I could do ( % 0.00) When I called I first talked to a woman named Tracy ( % 25.00) She started asking me several questions and wouldn't let me get a word in and when I stumbled she said "Don't you know what kind of car I drive?" I started to feel very frustrated with the tone and rudeness of the woman ( % -10.33) I was still trying to understand what the letter was about and started asking my own questions which she couldn't answer ( % 60.00) She then put me through to another person ( % 0.00) This associate preceded to tell me that they were offering me a protection plan, I tried to explain that I thought I already had one and that I needed to call the car dealership that I bought the car with and that my husband was not home and I needed to talk to him ( % 0.00) The associate told me I needed to take care of this today or I would not be protected and why wouldn't I want to pay just a low deductible of $ instead of thousand of dollars if something happened ( % 0.00) I still was not sure if this was the company the car dealership goes through or was I being bullied into a protection plan I didn't need ( % -25.00) Then the associate told me that I needed to pay a down payment of $ today or I would lose the deal ( % -15.56) I said I could not afford that and that I needed to check up on what I already had a talk with my husband ( % 0.00) He said again I needed to take care of it today because the deal had expired and they were making an exception ( % 0.00) I became upset and he then transferred me to Jeremy ** who told me he could offer me a better deal but it had to be taken care of now and that if I hung up I would lose the deal ( % 50.00) He then offered a deal of paying a down payment of $ with payments of $ ( % -15.56) ( % 0.00) $, for coverage ( % 0.00) I was so upset and confused by this time I didn't know what to do but was scared to lose my protection policy ( % -40.00) I just kept being told if I didn't take care of this now I would lose the cheaper deal ( % 0.00) At this point I still didn't know if this company was the one my car dealership went through ( % 0.00) I finally gave in and gave over my credit card information and all my car information ( % 0.00) I was so upset but didn't know what to do ( % 0.00) I told Jeremy ** that my husband would want to call him especially if we find out we already have coverage in place ( % 0.00) He gave me his name and number and said I could call anytime between - and he was there days a week ( % 0.00) After we got off the phone I called the car dealership and confirmed that I indeed already had a protection plan and didn't need the one from CarShield ( % 40.00) I called Carshield back immediately to cancel and they told me that customer service was closed and that I couldn't talk to Jeremy ** because he went to lunch ( % -5.00) They would not let me leave a message and told me Jeremy ** could not cancel and refund my money ( % 0.00) They said only customer service could not help me until Monday ( % 0.00) I strongly feel that I was bullied into this protection plan, they knew I was crying and just kept pressuring me until I consented ( % 11.67) I have never felt so much pressure and stress from associates from a company before ( % 20.00) I will be calling back on Monday and I was assured that I could cancel and get my money refunded ( % 0.00) It is very sad to be treated in such a way ( % -32.50) I explained that I could not afford the extra expense, that I needed to talk with my husband and check on my coverage I already had and I just kept being told if I didn't take care of it then they would not be able to offer me the cheaper deal ( % 25.00) I certainly hope that Customer Service helps me cancel on Monday and refunds my money ( % 21.43) If CarShield's associates can bully me into caving into their demands I can only imagine what they do to the elderly they send these vague letters to ( % -25.00) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2017/2
Original review: Feb ( % 37.50) , We had a radiator go bad and it was replaced and paid for without any issues whatsoever ( % -70.00) We have also had coverage on another car and our turbo charger went bad and it was also replaced without any issues as well ( % -70.00) We have had a very good experience with this service ( % 91.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2017/2
Original review: Feb ( % 37.50) , Had a wheel bearing go bad caused differential bearing to go as well ( % -70.00) Differential bearing was replaced with warranty coverage at a local garage without issue ( % 0.00) My only concern was that the housing is not covered as well thus leaving play with the new bearings ( % 6.82) I know this will cause it to wear out the differential bearing as well as the wheel bearing due to excessive amount of play in the drive axle now ( % -18.75) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2017/1
Original review: Jan ( % 37.50) , ONE CLAIM - NOT COVERED ( % 0.00) Vehicle Environmental Control Failure (Intermittent) is not covered by company policy ( % -31.67) Note: Environmental Control Panel was suspected and changed (less than $), yet erratic temperature control failure persists - manufacturer's schematics failed to show complete power distribution to aid troubleshooting of vehicle cabin environmental control system ( % -22.08) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2017/1
Original review: Jan ( % 37.50) , I called just to get a quote for a extended auto warranty ( % 0.00) After receiving my quote I told the person I was talking to I couldn't afford it ( % 0.00) He said his mgr ( % 0.00) might could get me a lower price ( % 0.00) When I told the mgr ( % 0.00) I would need to talk to my husband he became very rude & pushy ( % -39.00) He told me to call him ( % 0.00) I was not able to get him because I couldn't put him on hold ( % -25.00) He told me I was liar that I hadn't tried ( % 0.00) He asked what else had lied to him about ( % 0.00) He kept on and said his mother who was a Sr ( % 0.00) also bought a vehicle she couldn't afford ( % 0.00) My son was listening ( % 0.00) We were both shocked at this person’s rudeness ( % -70.00) I hung up on the man ( % 0.00) All I wanted was a simple quote not to be attacked verbally ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2016/12
Original review: Dec ( % 37.50) , After dealership got done changing parts at my cost of $, ( % 0.00) , CarShield sent rep to dealership confirming actual issue and getting my Vehicle back on the road ( % 0.00) Both torque converter and transmission were replace and the six month annoying noise was gone ( % -80.00) Thanks Carshield??? ( % 20.00)
consumeraffairs
NEGATIVE 😕
2016/12
Original review: Dec ( % 37.50) , I received a letter from CarShield saying call within five days because my warranty may have or could have already expired ( % 0.00) Since I just purchased my New Kia Forte ( % 13.64) ( % 0.00) I was immediately shocked with worry ( % -70.00) ( % 0.00) especially when I know I covered this car with the works ( % 0.00) ( % 0.00) ( % 0.00) full coverage, extended bumper to bumper ( % 35.00) ( % 0.00) ( % 0.00) Gap ins ( % 0.00) They were persistent to see that I need this Car Shield for after I pay the car off ( % 0.00) ( % 0.00) ( % 0.00) At a rate of ( % 0.00) per month for months ( % 0.00) ( % 0.00) who has that type of money with a New car note and already fully covered ( % 13.64) My suggestion is to DON'T SEND FRIGHTENING LETTERS OUT!!!! SEND ONE SUGGESTING ADDITIONAL COVERAGE ( % -100.00) ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2016/12
Original review: Dec ( % 37.50) , I'm extremely upset with this company for attempting to take advantage of my mother ( % -12.50) They made her believe that the warranty for her car had expired and she had to get a policy with them ( % 0.00) The warranty was x as expensive as the warranty my mother currently has (it still has a long way to go before expiring) ( % -18.33) Then, when my mother called to cancel, the individual on the phone attempted to convince her for several minutes to keep the policy when my mother clearly stated several times she wanted to cancel ( % 2.50) Horrible business practices all around! ( % -100.00)
consumeraffairs
NEGATIVE 😕
2016/11
Original review: Nov ( % 37.50) , I tried to get an extended warranty quote saying, I just bought the vehicle ( % 0.00) I spoke to one salesman who didn't know why I wanted to talk it over with my wife so on to the head salesman who pushed and pushed for my cc ( % 0.00) I said I just want a quote as well as other quotes from different companies which he said "We are the only company that sells for all the companies ( % -4.17) " Again I said "Thanks but just looking" and he really started getting angry that I just wanted a quote, saying I'm making a dumb mistake and "you might as well sell it if you don't get this warranty today" ( % -11.88) He said all the companies won't give me a quote too and hung up ( % 0.00) Total idiot ( % -40.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2016/11
Original review: Nov ( % 37.50) , Requested a quote online ( % 0.00) Sales guy called and tried using high pressure sales, once I pointed that out he developed a bad attitude! Within minutes I told him to remove me from their list ( % -20.50) He replied "Hey look you requested this quote and I won't remove you from our list"! I told this guy "I don't deal with high pressure sales" and hung up ( % 16.00) This jerk called back in seconds, yelling at me on how rude it is to hang up on someone! I was in total shock, I'd never had a company do this ( % -12.50) He continued yelling at me about how I requested information and he was going to give it to me ( % 0.00) I hung up again after telling him more call and I'd file harassment complaint with customer service ( % 10.00) NEVER DEAL WITH THESE PEOPLE! ( % 0.00)
consumeraffairs
NEGATIVE 😕
2016/10
Original review: Oct ( % 37.50) , I entered my information online last week to get a quote ( % 0.00) Today, I get the phone call and everything with the call was going fine until I spoke with an account manager ( % 41.67) That account manager would not let me off the phone, especially when I told him I had an appointment to get to that was minutes away ( % 0.00) He kept saying he acknowledged that I had to go, but would not let me off the phone ( % 0.00) And each time I kept saying he was pressuring me into buying today when I did not have the money ( % 0.00) He said sorry, but kept holding me on the line, especially after stating, "I'm sorry for pressuring you, but we're here to take care of you ( % -33.33) " I understood that, but to keep dropping the price each time I kept saying I had to go and would call them back after I had the money was not a way to gain my business ( % 0.00) It was to gain a sale and why apologize if you keep doing the same thing? So instead of him letting me get off of the phone so I can get to my appointment on time, I had to hang up on him ( % 0.00) CarShield will be not getting my business ( % 0.00) I just asked for a quote, but to keep being pressured the way that I was says volumes of how they handle their business ( % 0.00) My personal mechanic does not charge a lot for repairs so whatever it costs when something breaks down on my car, I'll just pay him myself ( % -7.78) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2016/10
Original review: Oct ( % 37.50) , Well, first I receive this letter in the mail stating that my warranty is going to expire on the brand new car I just purchased a few months ago ( % 6.21) So, I panic, thinking I forgot to fill something out and immediately call the # provided ( % 0.00) A few minutes into the call I realize I have been "had" ( % -20.00) The sales pitch begins ( % 0.00) ( % 0.00) ( % 0.00) I listen politely, decline and try to get off the phone ( % 0.00) He continues to push me ( % 0.00) Again I politely decline ( % 0.00) He continues the "hard" sell ( % -29.17) Now I find myself telling him my life story as to why I can't afford this right now ( % 28.57) He doesn't care ( % 0.00) He goes on and on about the terrible things that could happen to my car ( % -100.00) Really? Okay, now I get stern and say I am at work (I'm really not, but I'm desperate ( % -6.67) He doesn't care ( % 0.00) ( % 0.00) ( % 0.00) he keeps talking) ( % 0.00) This is the final straw ( % 0.00) I hang up on him ( % 0.00) And somehow I am left feeling like the bad guy ( % -35.00) This is not fair! I am mad at the dealership for giving them my contact information ( % -53.13) I am a little concerned that this crazy sales guy who I just hung up on has my contact information too ( % -39.38) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2016/8
Original review: Aug ( % 37.50) , When I signed up for the policy of CarShield, the rep did a very poor job ( % -52.00) He just gave me a sheet of paper and it really wasn't sufficient ( % 20.00) I also had a problem in identifying the name of the company because it didn't say CarShield ( % 0.00) Even the car dealership had no idea about the company or its coverage ( % 0.00) Then when we took out car to the dealer to file a claim, it took forever ( % 0.00) We were there for three hours, trying to get this thing done ( % 0.00) And then finally, when the guy got the right number to contact, then the thing was covered ( % 14.29) What normally should have only taken me an hour and a half, turned to four and a half hours ( % -4.58) Plus, it took me another additional hour to get the repair done ( % 0.00) So, I was there five and a half hours ( % -16.67) It wasn't very fun and this happened on vacation ( % 39.00) I'm very disappointed in the way the whole thing transpired ( % -38.75) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2016/7
Original review: July , My warranty ran out, and at that time, I needed one ( % 37.50) So when CarShield sent me a letter, I decided to take a chance ( % 0.00) However, there was a lot that their rep didn’t tell me which I only found out later on ( % 0.00) I wasn’t very happy with the service that I had ( % 100.00) My car needed something done to fix the differential because it was making a really loud humming noise ( % 10.00) I took it to the Ford dealer and they checked it out ( % 0.00) They said something about the pinion bearing and they said they’d call CarShield about it and they’ll send somebody to inspect the car and check it out to determine whether it’s something they'll fix or not according to the contract ( % 0.00) I was disappointed when the dealer called me and said that CarShield sent a part that looks even worse than the one that came out of the car so they didn’t put it in ( % -57.50) I was never told that a used part from the junkyard would go back to my car ( % 0.00) I wasn’t happy about that but I said I’ll live with it as long as it would work ( % 29.55) They sent about three used parts, and the fourth was a rebuilt one that doesn't work ( % 0.00) At that point, my car had been sitting in the rain outside at the dealership for so long ( % -2.50) When they gave it to me, I suddenly have all kinds of lighting on that wasn’t there ( % 0.00) I never called for that one ( % 0.00) There was nothing wrong with it when I gave them my car ( % -50.00) But I got two lights on right now and I’m not really encouraged to claim it because I don’t want to repeat the way things went the last time ( % 6.19) It’s not worth it ( % -15.00) I had my car sitting in somebody’s parking lot, getting wet, and now they’re telling me there is another part that’s wrong and according to the dealer, it's not a cheap thing ( % -26.67) It's an electronic part now and CarShield is going to put a secondhand from the junkyard again ( % -10.00) So I said, forget it ( % 0.00) Now, the car is sitting here and I don’t have the money to pay to fix it myself so I just leave it there ( % 0.00) If the dealer talked to CarSheild's personnel and told them that they could repair or rebuild the pinion themselves in their garage or in their shop, which they’ve done all the time, it would’ve cost a lot less than having all those differentials shipped over to the shop ( % -16.67) Now I have a car that’s still making the differential noise and it’s got things that it didn’t have before and I don’t want to use it ( % 0.00) I’m using my wife’s car right now and when I need something to do and my wife needs the car, one of us got to wait ( % 28.57) I’m really very disappointed ( % -97.50) Read full review ( % 35.00)