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Carchex

Source of reviews: consumeraffairs
All times
Number of Reviews
3990
is above the industry average
groupa industry avg. is 143
Number of Sentences
32607
is above the industry average
groupa industry avg. is 1152
Company Sentiment Score
30%
is above the industry average
groupa industry avg. is % 0
% of Answered Reviews
52.18%
is below the industry average
groupa industry avg. is 100
Company Response Time
10.98
is above the industry average
groupa industry avg. is 0
()

Filter Keywords

These words are ordered by the frequency. Most common words reflect the most common themes
Word Frequency ⤵️Positive Percentage ⤵️Negative Percentage ⤵️Category ⤵️
origin40531000
warranti326498.811.19
coverag183498.161.77
extend155297.822.18
purchas143197.772.13
cover139197.362.59
protect125498.441.56
everyth122897.982.02
servic101895.624.38
experi97997.482.52
recommend80198.411.59
explain78598.161.84
price76598.651.18
great72099.840.16
answer71898.311.69
inform71295.94.1
realli70000
polici68195.244.76
custom62295.644.36
repair56392.747.26
bought56298.071.93
contract53393.186.53
money53092.867.14
specialist52699.020.98
process51196.733.27
better50899.180.82
cancel49689.1410.86
offer49098.981.02
littl47097.932.07
first46997.192.81
differ46898.021.98
phone46094.295.71
payment45796.263.74
valuabl44899.340.66
happen44796.893.11
compani43198.091.91
anyth43096.533.47
pretti42200
anoth42296.43.6
claim41190.719.29

Ngrams Look-up

These words are ordered by the frequency. Most common words reflect the most common themes.
  • origin
  • warranti
  • coverag
  • extend
  • purchas
  • cover
  • protect
  • everyth
  • servic
  • experi
  • recommend
  • explain
  • price
  • great
  • answer
  • inform
  • polici
  • custom
  • repair
  • bought
  • contract
  • money
  • specialist
  • process
  • better
  • cancel
  • offer
  • littl
  • first

Frequently Used Ngrams

When two or more words are juxtaposed, they are naming as 'ngrams'. Ngram analysis is good for when some concept is defined by more than one words.
  • extended warranty
  • protection plan
  • extended coverage
  • read review
  • customer service
  • review dec
  • vehicle protection
  • vehicle protection plan
  • answered questions
  • review june
  • protection specialist
  • carchex good
  • recommend carchex
  • good experience
  • experience carchex
  • plan valuable
  • peace mind
  • warranty carchex
  • protection plan valuable
  • having vehicle

Keyword Profiler

Bubble sizes by positive sentiment scores

Keyword Profiler

Bubble sizes by negative sentiment scores

Sentiment by time

See trends of reviews

Smart Reading

Read all reviews with AI based highlighted Sentences
All Reviews
ⓘ

Sentiment highlighting treshold %: 50

Some reviews are not visible due to performance.

Reviews
Positive reviews
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , The Carchex rep that signed me up was really good ( % 70.00) He was very informative and he tried to answer every question that I had ( % 20.00) He seemed to be a trustworthy type of guy ( % 0.00) He didn't sound like a used car salesman ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , I purchased my contract in april of with Carchex and my car went in the shop and the shop had to call American Auto Shield to get the problem paid for and they keep telling the mechanic whenever my car goes in the shop that I don't have a active contract so, I called the place I make my payment to and I asked them who do I have a contract with and they said, "You make your payment to us and your contract is with CARCHEX but your service goes under Amer auto shield" and both company said I don't have a active contract ( % -8.89) So I said, "Why am I paying Paylink" and paylink told me what my contract number is with carchex ( % 0.00) To help me out paylink called carchex to get someone on the phone to see what's going on and they couldn't get anyone to answer the phone ( % 0.00) ( % 0.00) As of today ( % 0.00) ( % 0.00) I need all my money back since April ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) I'm not paying for a contract I don't have and if I didn't have a contract why didn't carchex inform paylink that I didn't have a contract and allowed them to bill me each month ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , I had a policy from a different provider but I've been reading the reviews on them and they weren’t too good ( % 35.00) I switched over to Carchex and the policy is pretty good ( % 47.50) I pay less with Carchex as well ( % -16.67) The rep I worked with was real helpful and made everything real easy ( % 42.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , The salesman at CARCHEX was pretty nice to deal with and wasn't the high-pressure type one ( % 42.50) Their price was all right, too ( % 28.57) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , Everything was very good with Carchex ( % 91.00) I took the best one they had to offer ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , The Carchex representative was very nice and informative ( % 78.00) Answered all my questions ( % 0.00) I'm happy with the plan I got based on my vehicle ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , I went on the phone looking for somebody to go with because I had been to the dealership, and nobody ever got with me ( % 0.00) I had been trying to find something for quite some time and I had just kept dropping off and not doing it ( % 0.00) I decided that I would go ahead and do it and Carchex came up ( % 0.00) It was recommended on the thing, and when I went and looked at some of the others they had, the rating was not where it should have been ( % 0.00) The man from Carchex was very thorough with me on the telephone ( % 20.00) He told me what the company would do and what they would do if something happened ( % 0.00) He was clear with all of that with me and he let me ask questions to see what I thought about it ( % 10.00) I got my information with the contract in the mail from them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , I took my car in because my A/C is not blowing cold air ( % -60.00) The service center calls Carchex for authorization ( % -10.00) The cost of the repair is around $ ( % 0.00) and they only authorize $ ( % 0.00) I called to find out why and the lady on the phone is short with me ( % 0.00) Says they are allowed to authorize whatever amount they want ( % 0.00) I tried to get a better explanation, but did not receive one ( % 50.00) I felt like she was put out because I questioned her ( % 0.00) I feel like she felt I should be thankful for whatever she authorized ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , I used to go through CarShield but I was hearing some bad remarks about them so I tried to find others that take insurance ( % -70.00) I had talked to three or four other people and they wouldn't give me the price that I was looking for ( % -12.50) I called Carchex and the guy that I talked to was really friendly ( % 37.50) I was pretty satisfied and I liked the quote he gave me ( % 45.00) I recommend Carchex ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , The rep from Carchex was awesome and almost too good to be true ( % 68.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , The rep was very nice ( % 78.00) Carchex pays most of the coverage ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , Definitely do CARCHEX ( % 0.00) The reps were good people and they didn't push me ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , Great experience, very personable and knowledgeable, overall good experience ( % 42.50) Warranty pricing was much more reasonable than a warranty from the dealership ( % 35.00) I was a mechanic for many years and have reached the age of achy back and knees don't want to work on my vehicles anymore so this is my first experience with an extended warranty ( % 25.00) We'll see if the ease carries through if and when I ever have a claim ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , The customer service was more than willing to help me out, knowing my financial issues and status to be able to start some coverage ( % 31.25) With the costs that Audi would have, they put me on the platinum plan ( % 0.00) The signup process with Carchex was very easy ( % 56.33) People would just answer some questions and they can get to the coverage right away ( % 28.57) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , Carchex has great customer service ( % 80.00) Patrick was easy to talk to ( % 43.33) He explained everything so I could understand what was going on ( % 0.00) I'm very happy with the service whenever I've called to ask them anything ( % 100.00) They were very helpful ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , CARCHEX was expensive at first but they gave me a deal that was in my range at the time I applied ( % -12.50) My rep was very good and signing up was easy and fast ( % 51.44) I was gonna cancel a couple of weeks ago because there were some bills that my ex-wife just started doing ( % 0.00) But they gave me a break and hold my payments for two months ( % 0.00) Then, I could pick up from where we left off ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , I added Carchex services on // ( % 0.00) However, I quickly learned from the service mechanics at Jaguar that they would not accept Carchex warranty services ( % 33.33) The reason given - Carchex doesn't pay claims and doesn't make it easy to submit for services and repairs needed for your Jaguar ( % 43.33) I learned that if I keep Carchex Jaguar would not accept it ( % 0.00) Therefore, I called to cancel on the same day that I joined with them // and everyone at Carchex continued to hang up on me ( % 0.00) The guy in the loyalty department argued with me because of the information I told him about ( % 0.00) ( % 0.00) ( % 0.00) Jaguar dealership not accepting them as a warranty company ( % 0.00) The guy then hung up on me ( % 0.00) Rather the information is true or not that all Jaguar dealership will or will not take this particular warranty provider, I had a chance to see how the people at Carchex will treat you even if you had to cancel for some other reason ( % 13.06) Advice ( % 0.00) ( % 0.00) ( % 0.00) If you are not getting the warranty at the dealership, check with the car dealership service department regarding what warranty provider they accept before buying any warranty ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , I cancelled my subscription because Carchex sold me a policy on my a year ago and I didn't get what I asked for ( % 0.00) So now I'm stuck with a bill for repairs because they stated that what was going on with my car couldn't have happened over a year's time ( % 0.00) They said it happened over ten thousands of miles ago, which I have seals and gaskets repaired ( % 0.00) So I was trying to get a refund because they sold me something that was not what I asked for ( % 0.00) And as a customer, I'm pissed off because that’s gonna cost me out my pocket ( % 0.00) The car wasn't even giving me any problems ( % 0.00) I just noticed that when I'm sitting idle and if I crank it up in the morning and I back up, it smokes a little bit, but not a whole lot ( % -9.58) They said those cars are known for that but because I had extended warranty, I took it to the shop because it's a preventive thing for me ( % 0.00) I don't want to keep driving it and ignoring it ( % 0.00) If something happens, I've got a bigger problem ( % 0.00) Carchex denied my claim and I was very upset ( % 20.00) I have four cars that I pay every month for coverage and that was a rip off ( % 0.00) As a customer, I would put it in writing that I want a refund back days prior ( % 0.00) But in reality, I had it a year ( % 0.00) I paid into it and never used it other than this time ( % -12.50) I've never even used the warranty ( % 0.00) I should get for that particular car everything that I paid ( % 16.67) I pay money into something that they sold me ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , I was impressed with the rep ( % 100.00) He was very good and nice ( % 75.50) Carchex covered everything that I could think of and it's making me not feel worried ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , I had a guy named Shawn helping me out ( % 0.00) He was perfect ( % 100.00) He told me I had options with payment and I could do auto-pay or pay my bank ( % 0.00) For me to use the warranty, Shawn said I had to wait days and have , miles on the car ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , The customer service rep from Carchex was helpful in getting everything set up and making sure I had what I needed ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , Customer service was good ( % 70.00) They treated me nicely and explained everything well ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , I bought the warranty a few months back, I’ve called, emailed, left messages and can’t get through or the office is closed ( % -7.50) You can call sales and get through after two rings at any time! I’m thinking I’ve been scammed ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , The Carchex rep that signed me up was really good ( % 70.00) He was very informative and he tried to answer every question that I had ( % 20.00) He seemed to be a trustworthy type of guy ( % 0.00) He didn't sound like a used car salesman ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , I purchased my contract in april of with Carchex and my car went in the shop and the shop had to call American Auto Shield to get the problem paid for and they keep telling the mechanic whenever my car goes in the shop that I don't have a active contract so, I called the place I make my payment to and I asked them who do I have a contract with and they said, "You make your payment to us and your contract is with CARCHEX but your service goes under Amer auto shield" and both company said I don't have a active contract ( % -8.89) So I said, "Why am I paying Paylink" and paylink told me what my contract number is with carchex ( % 0.00) To help me out paylink called carchex to get someone on the phone to see what's going on and they couldn't get anyone to answer the phone ( % 0.00) ( % 0.00) As of today ( % 0.00) ( % 0.00) I need all my money back since April ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) I'm not paying for a contract I don't have and if I didn't have a contract why didn't carchex inform paylink that I didn't have a contract and allowed them to bill me each month ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , I had a policy from a different provider but I've been reading the reviews on them and they weren’t too good ( % 35.00) I switched over to Carchex and the policy is pretty good ( % 47.50) I pay less with Carchex as well ( % -16.67) The rep I worked with was real helpful and made everything real easy ( % 42.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/11
Original review: Nov ( % 37.50) , The salesman at CARCHEX was pretty nice to deal with and wasn't the high-pressure type one ( % 42.50) Their price was all right, too ( % 28.57) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , The rep was nice ( % 60.00) However, I read the policy and I'm not sure what it is ( % -25.00) It doesn't tell me where I can go to get service ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I was very impressed with them not pressuring me and explaining as they did ( % 100.00) They found a package that seemed right for me ( % 28.57) Customer service was great ( % 80.00) They were very genuine and cared about what would be a good fit for me ( % 54.00) I definitely went with the right extended warranty package ( % 14.29) When I got it, I checked all those things that I asked about, and what was covered and what wasn't covered ( % 0.00) They were right on with everything ( % 28.57) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Andrew with Carchex is the consummate professional ( % 52.50) He explained everything about the policy to me, didn’t push one thing or another, and gave me all the options I needed to make a decision ( % 0.00) Andrew's professional demeanor and obvious command of his product instill confidence in me to move forward with Carchex! I highly recommend this company and if you’re fortunate enough to speak with Andrew, you’re in for a treat! ( % 13.20)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I checked out website and placed call ( % 0.00) Was called back very quickly ( % 21.67) Asked questions about coverage, costs, payment plans, received answers I needed ( % 0.00) Placed order ( % 0.00) Easy to do ( % 43.33) Took very little time to complete ( % -7.19) Better coverage than my dealership offered ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , This is the third contract I've had with Carchex and in the previous ones, they were good ( % 17.78) They cover a lot less for a lot more money but at least I know it's good ( % 18.33) When I had my claim with them years ago, I had no problems ( % 0.00) Also, because I'm paying it off one shot, I'm getting some sort of discount ( % 0.00) The policy that they gave me didn't even exist ( % 0.00) They made it up for me as a return customer ( % 0.00) The one I wanted that covered all that stuff would have cost some more than the other policy would have ( % 18.75) They got rid of the stuff and lowered the price ( % 0.00) They really went up and above the call of duty ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I like the plan options, the price, and the good reviews that Carchex has ( % 70.00) Their customer service has been great ( % 80.00) We got hit by Hurricane Ivan down in Florida, and I couldn't make a payment ( % -15.56) They ended up waiving one for me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Carchex is a good company ( % 70.00) I had a guy who was very helpful when I signed up with them ( % 20.00) He knew what he was doing as far as explaining the different products and services versus another company's offering ( % 5.00) However, with Carchex, it says unless you had an issue or unless you had that piece put in the contract, it wasn't covered ( % 0.00) I went back to United Car Care and they took care of it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I felt like I could find a better warranty than the one that dealer was offering and I called Carchex while I was at the dealership buying the car ( % 50.00) I got an entire extra year plus extra coverage, and it was cheaper than what the dealership was trying to charge me ( % 0.00) If I couldn't have gotten it, I wouldn't have bought the car ( % 0.00) The process with Carchex was a lot nicer than I thought it would be ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Signing up with Carchex was easy ( % 43.33) I would recommend them to a friend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I'm satisfied with Carchex at this point ( % 50.00) Signing up was convenient ( % 0.00) The gentleman was accommodating ( % 0.00) There's one thing though - I paid for October and I just noticed that I've been billed again on my credit card ( % 0.00) I think I'm one payment over so that may be credited in the future ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I signed up with a policy back in August and they took funds out of my account ( % 0.00) I called in October to see about filing the claim and they said that they never finished processing the order because the rep no longer works with the company ( % 0.00) So they re-signed me up with the new policy ( % 13.64) Not the same policy nor the same coverage for more money ( % 16.67) They said the rep no longer works with the company and he messed up the first order I asked him about when they took money out and I put it back to the back D and they said no so they re-charge me again without totally different policy with less coverage and more money ( % 9.72) This is a clear case of bait and switch and predatory business practice ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , My wife and I are getting divorced and hopefully, I'm going to be awarded the car ( % 0.00) So, I’ll have to cancel Carchex ( % 0.00) But they were helpful, prompt and good ( % 70.00) So, once I get an actual vehicle of my own and if it doesn’t come with an extended warranty, I probably will be calling Carchex back ( % 20.00) I wonder if you could transfer it ( % 0.00) But I'll probably be transferring it to whatever vehicle I get ( % 0.00) The mechanics I've talked to said they take them ( % 0.00) So, it's good to have ( % 70.00) That way, I'm not spending thousands of dollars out of pocket to get my car fixed whenever it needs it ( % 10.00) It was a great experience with Carchex from the interaction with the reps and talking to them, getting it set up, getting it paid for and working with payments ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , The reps at Carchex were talking like they were more responsive than the other guys like CarShield ( % 18.75) They seem to be the ones that would be responsive in case something happens to my automobile ( % 0.00) It's a good thing I got it ( % 70.00) The car's in the shop and I'm being told that it needs a new transmission ( % 13.64) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Carchex has a better price and service ( % 50.00) I didn't feel pressured at all when I was signing up ( % 0.00) I explained to the rep the reason why we were leaving the other company ( % -12.50) He said that they covered it ( % 0.00) It wouldn't be a reason to disapprove me if I made a claim ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I picked Carchex because there seemed like less bad reviews on that than some of the other ones I saw ( % -33.06) I watched some stuff on YouTube about different insurance carriers and some of my candidates get some bad reviews on some of them ( % -35.00) The girl from Carchex was good and I liked her ( % 65.00) After I talked to the wife and emailed the girl back, I asked her the different kinds of plans they had because it's a used car, but I didn't wanna go too much with it ( % 6.67) So, I selected the bonds and plan ( % 0.00) She was nice, helpful and gave me all the information I asked for ( % 60.00) I just got Carchex ( % 0.00) If the car runs fine for four years, then that's no big deal ( % 20.83) But if something happens, then I have some help to pay for the bills ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Signing up with Carchex was ok ( % 50.00) However, the rep was supposed to send me a copy of the policy to my email but I've never got it yet ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , The CARCHEX reps were nice and polite ( % 60.00) I was satisfied with my signup experience ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , CARCHEX is not a pay-forever company ( % 0.00) It was a period of time and I appreciated that ( % 20.00) They also have better coverage and they're on the Better Business Bureau ( % 50.00) I like them ( % 0.00) Also, the guy I talked to was nice and he wasn't forceful ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I'm trying to figure out what plan I have with Carchex ( % 0.00) It's a little vague ( % -34.38) The rep said I have the whole enchilada but they don't specifically say exactly what you have ( % 22.50) They're general ( % 5.00) Also, they quoted one price, but on the next billing cycle, I got a different price ( % 0.00) He told me it was the tax ( % 0.00) He should've told me that because it went up quite a bit ( % 0.00) The plan is a little pricey, but if they cover everything they're supposed to then it's good ( % 25.62) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , The rep told me it was bumper-to-bumper warranty for so many miles ( % 50.00) Signing up was simple ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , The Carchex rep offered me two packages and everything went well when I set up with them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Carchex told me everything's covered and all the stuff that was covered ( % 0.00) Hopefully, they're telling the truth, but it seemed good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I talked to a rep from CARCHEX, originally, and then I checked around ( % 37.50) He did call me back and discussed a couple of more things ( % 25.00) He was good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Carchex is $ more than what I was paying, but I also did research that they're quicker and easier with their claims ( % 50.00) Signing up was easy ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I spoke to Richard ** on October , and set up a contract for car coverage ( % 0.00) The service contract number is ** ( % 0.00) Later on the day I spoke to Rich to cancel the contract and he transferred me to Customer Service ( % 18.75) I was cut off before I was able to speak to anybody ( % 50.00) Since then I have tried five times to call customer service and have been cut off every single time ( % -7.14) I also sent an email to cancel this contract, but I’ve still not heard from anybody ( % 0.00) Rich ** said he would send an email to cancel the contract and I still haven’t heard anything from anybody ( % 37.50) I am very disappointed with the customer service and want to cancel this contract ( % -97.50) Rich told me I would have no problem canceling this contract if I did it within days of agreement ( % 37.50) And I tried to cancel it on the same day that I made the agreement ( % 0.00) Can you please look into this and get back to me ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , The signup process with Carchex was fine ( % 41.67) If they deliver what they promised, then the protection plan is very valuable ( % 20.00) If they do not, then it will be an absolute disappointment ( % -20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , The reps are fine ( % 41.67) I still haven't decided if Carchex is a good idea, but we're gonna give it a shot ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I called CARCHEX and got a review and a quote on it, and I liked what I heard ( % 60.00) So, I thought I'd go along with it ( % 0.00) The agent was very helpful ( % 20.00) He was very thorough and helped me to understand it a little bit better ( % 17.08) He did a good job ( % 70.00) He sold me on it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I'm thinking about canceling because there was a miscommunication ( % 0.00) The sales guy was so much interested in me getting the policy that he didn't explain or understand what I was saying to him ( % 25.00) He told me something about there will be a point where I wouldn't even be making payments anymore, which I thought was odd ( % -16.67) He sounded desperate ( % -60.00) He didn't do anything as far as ask me about billing ( % 10.00) It put my payment schedule in a bad situation where they were asking for a payment after I told them that I wanted the payment to be around the th or the th of every month ( % -70.00) They said they were gonna go back and see if they can change it ( % 0.00) I never got an email back so I don't know what's going on with my policy ( % 0.00) Carchex needs to have their salespeople not be sounding so much like, “I need to sell this policy,” but more of explaining the coverage better ( % 40.00) They'll get better results that way ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , My experience in signing up went well ( % 0.00) The rep was very thorough in explaining the coverage ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , The rep was a nice guy and he was very helpful ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Whenever they offer you a plan, it's like a specialized plan for you and nobody else ( % 0.00) Either you take it or you don't take it and it won't be available if you don't take it ( % 40.00) Also, the wording on the contract they send is a little misleading ( % -18.75) The rep explained that I have the platinum coverage and everything is covered but it's specified that there is a certain amount for labor unless you have a different plan that covers it ( % 10.71) I almost canceled because of the way that the contract reads ( % 0.00) But after the rep explained to me, I said, "Okay," and I kept the warranty ( % 50.00) Definitely check CARCHEX out ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I have a used car and I took care of my first expense before I got CARCHEX ( % 25.00) I was on the phone with them and they seemed to tell me that everything that I could possibly imagine would be handled ( % 0.00) During the purchasing process, they called me a lot ( % 0.00) I let them talk me into buying this policy ( % 0.00) But I became disappointed and disillusioned because I assumed that they were gonna stand behind their product ( % -57.50) It didn't turn out that way, so I am not happy ( % -40.00) My second expense came up for the transmission but because of something that a mechanic back in the summertime said about the transmission shifting funny, CARCHEX stopped my car from being fixed ( % 8.75) That upset me because I didn't realize that that was a precondition ( % 0.00) When it came time to actually use the policy, we got our backs turned on us ( % 0.00) The simplest thing would be do what Progressive does and send out one of those little chips where you just plug it into your car and it tells you anything that's wrong with the car before you even make the purchase ( % -34.38) That way, CARCHEX and the customer are not wasting their time and everybody's on the same page ( % 0.00) That would make things a little bit simpler ( % -18.75) I always had some kind of warranty company behind every used car that I bought in the past years ( % -1.67) This is the first time that I actually had to use anything through the warranty company ( % 12.50) My expectations were that even if CARCHEX didn't take care of all of it, they will take care of most of it or even some of it ( % 50.00) But they flat out denied the claim ( % -2.50) This is not worth spending this kind of money every month ( % 22.50) We didn't benefit from the warranty and at this point, we've decided that we are going to cancel the policy ( % 0.00) I bought a used Honda Accord and got a different warranty company because I was not about to book the same thing again ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , American cars are not really set up to be what we were expecting years ago when I first started driving ( % 5.00) With the extensity of the cost of the vehicle, it dawned on me what would happen if I get caught in a situation where I need that help ( % 0.00) I found CARCHEX on the internet and I liked everything I was reading about them ( % 60.00) With the way things are right now with the American economy, the coverage would be really helpful ( % 16.19) The sales rep was really professional, upfront, polite, and helpful ( % 10.00) He left no webs in a dark corner ( % -7.50) This is good service right here and I highly recommend it ( % 38.19) I live outside of San Antonio and I travel to West Texas at least twice a month ( % -5.45) If I get stuck somewhere between point A and point B, I have access to get a car for rental ( % 0.00) If I run out of gas, I have that option as well ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I had a good experience speaking with the reps from Carchex ( % 70.00) They offered me a couple of packages ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , The rep’s communication was good when I signed up ( % 70.00) But I totaled the car after I got the Carchex warranty and we’re in the process of getting through the claim ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , CARCHEX is fair ( % 70.00) Customer service was polite and they knew what they were talking about ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Everything was good with the rep from CARCHEX ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Everything was fine and the only thing I didn't like was the rep didn't tell me they were going to take the money off my account before the th ( % 20.83) When I called the bank to check on a check that I had written, the lady said I had an overdraft from Carchex ( % 0.00) They weren't supposed to take that out and I've got the CARCHEX that they sent me that said till the th ( % 0.00) I just forgot about it because I had a lot of stuff going on ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , I don't like that little bit of pressure on you to sign up with CARCHEX, but they did walk me through the website and showed me my plan ( % -18.75) It's pages long, so while I'm on the phone with them, I can't really read it ( % 7.50) I need research before I make a decision, so I didn't like the little bit of pressure to sign up when I didn't have what I required ( % -18.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , Carchex is cheaper ( % 0.00) We have vehicles under the warranty - a Ford Ranger, a Ford Escape and a Cadillac SRX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , The signup was a breeze and the reps didn’t ask me too many questions ( % 50.00) I paid for the membership, which was $, and Carchex took the payment ( % 0.00) I'm waiting to get in the mail whatever membership literature they offer ( % 0.00) I got a call last night from another one of the three companies I looked into and they wanted me to switch ( % 0.00) I said that I want to give Carchex a chance to fill us out ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , The rep with Carchex was very good ( % 91.00) I had several other ones that called me as well but they were much more expensive ( % -3.13) Carchex was very fair and honest ( % 75.50) I wasn't pushed ( % 0.00) They said, "If you don't want to do it, just call me back ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/10
Original review: Oct ( % 37.50) , The rep at Carchex was upfront ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I was treated very well and courteously ( % 40.00) All my questions were answered and everything thing was made clear ( % 10.00) My truck is years old and the mileage is thousand miles ( % 10.00) I needed reassurance that I could get a policy to cover it for my peace of mind ( % 0.00) I took the seven year plan and I am sleeping without waiting for the shoe to drop The gentleman who worked with me made me feel calm and collected ( % 30.00) Leon made sure I understood everything and made me feel that he had no one but my needs on his mind ( % 50.00) I will tell all my friends about your service ( % 0.00) Thank you for helping me find such peace ( % 0.00) Katie Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I signed up this month with Carchex ( % 0.00) The rep was good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Hi, On Thursday // at : pm I called into Carchex then I spoke with a Carchex sales associate Jeremey ** ( % 0.00) I choose Carchex due to research ratings by multiple sources, the better rate / terms and the personable professional manner in which Jeremy ** conducted himself on the phone ( % 11.88) With that said, this is where the Bro-mance ended ( % 0.00) I called back on Friday // at : pm ( % 0.00) I called Carchex to speak with Jeremy ** ( % 0.00) I spoke with a female sale person who indicated Jeremy was on a call and the supervisor I spoke with was not available either ( % -10.00) I asked for a call back and she said she would have either or both of them return my call due to the concerns I brought up regarding not informed of the increase in deductible from $ per occurrence to $, that would have been a deal breaker or further discussions of Options and I was not informed of the Day mile waiting period ( % -4.17) The waiting period is reasonable but not being informed is Not ( % 20.00) The female sales rep asked if she could help and I explained and said those two items are not acceptable to not have made myself aware and transparency is something they strive for ( % 12.50) I asked for a follow up when the call ended again at : pm ( % 0.00) I did not receive a call that evening from anyone as my call log indicates and empty voice mail confirmed ( % 15.00) Today is Wednesday / at : pm and YET to receive a follow up call to my concerns brought up ( % 0.00) I also emailed Jeremy ** speaking to my concerns and lack of follow up and why hasn't it occurred, venting a bit at him due he inability to respond? I will cancel this policy if not addressed with in hrs ( % -12.50) and choose Endurance, Car Shield or Empire if this continues and I will post on all social medias ( % 3.33) Best, Chris **** Read full review ( % 67.50)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I've tried to call and sent e-mail a couple of days ago but no one returns my call or my e-mail ( % 0.00) I would like to cancel my contract and get a refund of the charges on my credit card ( % 0.00) I would appreciate a response from Carchex ** ( % 0.00) The sales person said I had time to look over contract and if I decided I did not want policy I could get a full refund ( % 35.00) Please respond ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I have talked to numerous people in this company and the only person that got back to me is Melinda ( % 0.00) No one in the cancellation department has returned my phone calls and it has been days now ( % 0.00) l would really appreciate it if someone would get back to me asap ( % 10.00) l have already talked to the attorney general office in your area ( % 5.00) So here is my phone number **, l need someone to call me the letters have been written and sent out to the lawyer's office, the BBB and attorney general office ( % 5.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , They were honest ( % 60.00) They told me that there would be a waiting period before we could make a claim, where a couple of others did not disclose that particular piece of information ( % 16.67) I'll probably get one on my car when the factory warranty runs out on it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I was Carshield ( % 0.00) I wasn’t happy at all ( % 80.00) I left about or month ago ( % 0.00) I did try other company ( % -12.50) They not cover what I am driving now till looking for yesterday I found it ( % 0.00) Just join ( % 0.00) New member ( % 13.64) Just start yesterday ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , The representative that helped me was knowledgeable and courteous ( % 60.00) I have not seen the paperwork yet but I am hopeful everything will be good giving me peace of mind ( % 70.00) My daughter was glad that we have a warranty on our car now ( % 50.00) We shall see how everything works out once we get the paperwork in the mail ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , The man was very knowledgeable when I signed with Carchex ( % 20.00) It was great ( % 80.00) I hadn't used it and don't have plan on using it ( % 0.00) But he gave me everything I needed on it ( % 0.00) People might wanna check on different types of coverage other than what I got but I would recommend Carchex ( % -6.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Carchex has a fast and effective quote process ( % 40.00) Melinda was accommodating with a change I requested ( % 0.00) She was knowledgeable and the conversations were clear and concise ( % 10.00) Very pleased with my service from Melinda ( % 65.00) I would recommend and buy from CarChex again ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , After checking numerous sites for the best deal I feel I've made the right choice with Carchex ( % 42.86) What impress me was the customer service and the fact it wasn't a robo call ( % 0.00) ( % 0.00) The cost will fit into my budget ( % 40.00) ( % 0.00) deductible covers me in the event I need to file a claim ( % 0.00) With low mileage on my Nissan Altima ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I was quite pleased with my Rep, Bill ** ( % 50.00) He was very patient, professional and knowledgeable concerning the Extended Warranty we wanted to purchase ( % 15.00) He explained in detail all the coverage that was being offered ( % 0.00) He also explained the payment procedure and the total amount of the contract ( % 0.00) The procedure was not as trying as I thought it was going to be ( % 0.00) We are quite happy that we decided to use Carchex to extend the warranty on our vehicle ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I was interested in an extended warranty because I bought a used car ( % 25.00) The rep from CARCHEX was pleasant and he described their policy to me as being a bumper-to-bumper coverage ( % 73.33) But when I got the exclusions list, it seemed way too limited for the amount of money and not worth it ( % -11.07) So I decided to cancel it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , The rep explained everything thoroughly and answered any questions I had ( % 0.00) Working with them was fast and easy ( % 31.67) Carchex had plans that were reasonable ( % 20.00) They were great ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I've got extended warranty on all four of my vehicles because you don't have to worry ( % 0.00) It just cost you $ and you're done ( % 0.00) The Carchex coverage is bumper-to-bumper, except oil changes and battery ( % 0.00) The rep took the time to talk to me and explained it all ( % 0.00) He just wasn’t trying to sell me something ( % 0.00) He went into detail ( % 0.00) If somebody spent his time like explaining it to you, it gives you better information ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Having coverage is very valuable ( % 20.00) I just purchased a used truck, and I intend to keep it for a very long time, like I got my previous vehicle ( % -11.58) However, the dealership’s extended warranty was a little expensive, so I did something on my own ( % -2.92) The Carchex rep who helped me sign up was good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Worked with Murray on my Silverado coverage ( % 0.00) He was precise, professional and responsive to my needs and concerns ( % 25.00) It's the way a business exchange should work ( % 0.00) And because of this experience I added my wife's car with a policy ( % 0.00) Now all of our autos are covered with CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Steven was the representative that spoke to us ( % 0.00) He gave us a clear knowledge of the coverage ( % 10.00) He answered most of the questions ask and most important he gave us Car check advantage of the liability amount which is very helpful ( % 40.00) We are pleased of how he explained everything ( % 50.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , Carchex had a better package than anyone else ( % 50.00) It was great ( % 80.00) The guy, Devin, took the time to explain to me everything that will be covered and what I was qualified for ( % 0.00) He was on point with everything ( % 0.00) You pay into other warranty companies for years, and then when it's time to get the car fixed, they’d figure out a reason of why they don't have to honor their part of the warranty ( % -1.25) They'll find a reason ( % 0.00) I pay the warranty every month and there’s a deductible ( % 0.00) But the part is not under the warranty even though they said all engine parts ( % 0.00) Devin has heard about those people too but Carchex doesn't do that ( % 0.00) He took the time to tell me what specifically will be covered ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , CARCHEX was one of the companies that I did not pay any attention to ( % 0.00) I was looking at Endurance and CarShield and really focusing particularly on Endurance ( % 18.33) When I got this very quick call from CARCHEX, I didn’t recognize the company’s name ( % 43.33) At first, I thought it was a scam call ( % 25.00) But after a few questions, I felt somewhat assured ( % -20.00) The further we went into things, it was better ( % 25.00) The fellow that I talked to was dealing with someone who had not considered his company at all and yet he was still able to do a fair comparison without running the other companies down, which I appreciated ( % 22.39) When a salesperson starts running other companies down, I shut them off immediately ( % -14.03) The CARCHEX rep was super ( % 33.33) He presented what he thought would be the best for me and I asked him for more options ( % 75.00) He was very helpful about that and was willing to look at other options so that I could compare them with what he had presented at first ( % 14.37) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I talked to someone who took my information and then the other one was a sales rep ( % -12.50) They explained the coverage very well ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , The price that Carchex gave me was too high at first ( % 20.50) Then they were able to knock it down to something that was affordable and I still have all the benefits of the warranty ( % 17.22) Everything was okay ( % 50.00) I'm now waiting on my paperwork to come in the mail ( % 0.00) I just signed up with them less than a week ago ( % -16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , So far, my experience with them has been good ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I liked the offer of Carchex better than other companies ( % 32.50) The rep I worked with was a very friendly young lady and professional ( % 22.92) Even over the phone, I got a good vibe from her that she wasn't just trying to get me with the company just because she needed me to fill a quota ( % 70.00) I would recommend Carchex, on the fact that all the major repairs will be covered ( % 6.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , I had a very good experience working with their rep ( % 91.00) The plan that was offered was also very good ( % 91.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/9
Original review: Sept ( % 37.50) , When I called Carchex, everything was smooth ( % 40.00) The rep was polite, nice and tried to handle everything for me ( % 60.00) I would like the plan to be cheaper, but it was perfect ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , My experience with the Carchex rep was okay, with the exception that he hasn't followed through with the remaining things that he told me he was gonna do ( % 50.00) I still don't have the contract ( % 0.00) What he sent me was a sample contract ( % 0.00) He hasn't sent me their actual real contract ( % 10.00) So I don't know what my deductibles are ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , The Carchex rep I worked with answered all of our questions ( % 0.00) He was very patient, good and nice ( % 50.00) We felt comfortable talking to him ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Their representative was informative and responded to all my questions ( % 0.00) I spoke with two other companies and Carchex ( % -12.50) They made a very confusing subject easy to understand ( % -4.11) The only company that reviewed contract provisions in language that I could understand ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , My customer service experience with Carchex went well ( % 0.00) When I signed up, I liked the fact that I didn't feel pressured to sign up ( % 60.00) I was given time to think about it and look around and come back and then sign up ( % 0.00) They weren't as extensive as some of the other companies I had looked into, which didn't bother me as much only because the amount that was given far exceeded the other companies that I dealt with ( % -3.00) But I did not like the fact that I wasn't informed how long it would take before I could actually access the program ( % -2.50) I didn't know the days plus miles out or the days plus miles ( % 0.00) Other than that, it was okay ( % 18.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Having an extended warranty coverage is extremely valuable ( % -12.50) I already had it with CarShield, but Carchex told me that CarShield wasn't a reputable place because of their Better Business Bureau reviews ( % 50.00) So I went with Carchex, and the payment plan is fair ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I signed up last week, and the rep was very helpful and informative ( % 10.00) He answered the questions I had regarding what Carchex has to offer versus some other warranty companies I spoke with ( % -12.50) He was able to really clear things up and make it make sense ( % 30.00) So far, everything has been fine ( % 25.83) The main reason Carchex got my attention is that whatever your monthly payment was, that’s what you needed to make in order to get the policy going ( % 16.67) A lot of the other companies I was calling, they have a deposit, or the first payment will be almost double of what the monthly payment is ( % 4.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , I had two failures early on after purchasing my Carchex coverage ( % 10.00) I worked my claims through my authorized Honda dealer and the service writer there mentioned to me that he has never worked with such a professional company like Carchex ( % 5.00) They were expedient in responding, great with communication, and extremely fair with coverage! My vehicle was totally destroyed this weekend in an accident, however no one was seriously hurt ( % 33.54) I will tell you I will be replacing it with another similar used vehicle and will without reservation be signing it up with Carchex!!! They are a lifesaver and I cannot say thank you to them enough! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , It was absolutely wonderful experience buying warranty contract with Carchex, especially the sales associate Chris ( % 50.00) He was excellent to work with and no sales pressure at all while I had to call him multiple times with many questions ( % 50.00) Totally recommendable ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Terrible ( % -100.00) I just want a refund, we’ll see how much they fight returning my money which was unused ( % 20.00) Oh yeah and if ever need to get a hold of whomever sold you your policy haha good luck! I emailed Patrick times in the past weeks about this and not once received a single word of a response ( % 18.84) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Benn was nice to talk to and could answer all my questions, he knew all about the warranty ( % 60.00) Was very helpful ( % 20.00) Told me about the warranty and the plan sounds good to me and my wife so bought the plan for the trial ( % 70.00) We hope that we will not need to use it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Excellent customer service ( % 100.00) Pleasant, personable and knowledgeable ( % 73.33) Fair pricing ( % 70.00) Good coverage ( % 70.00) I would recommend latrese and Carchex ( % 0.00) I am a returning customer ( % 0.00) Have purchased coverage from Carchex twice in the past ( % -25.00) I currently have two vehicles under warranty with Carchex ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Thank you Leon for handling my questions and concerns with patience and empathy ( % 0.00) He was knowledgeable with the policy information, go as far as giving us the location of where things were stated in the policy and using it to further sell your product ( % 5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , Awesome experience, Alex ** Fantastic & his Supervisor! Took over and finished the transaction ( % 75.00) The other competitors did not try to earn my business like the quality employees Carchex have! STELLAR staff! I recommend consumers to look at Carchex for great service ( % 31.87) Thank you John ** ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/8
Original review: Aug ( % 37.50) , First, they said they would call me with my quote and did not do so for two days ( % 25.00) Since I missed their call, I called them back ( % 0.00) I spoke with a very professional and polite agent named Eric ( % 13.00) He was very knowledgeable and answered all my questions before giving me a quote ( % 20.00) When I was concerned that it was a bit too high, he put me on hold to discuss it with his manager ( % 16.00) That's when everything went south ( % 0.00) Steve - the "manager" - is one of these old-school, pushy, rude sales types who wanted me to purchase NOW to get the special "deal" he was offering me ( % 2.86) It wasn't much of a deal, first of all ( % 22.50) But more importantly, when I told him that I like to read over everything in writing first before making decisions like this, he was very rude and said that I can purchase anytime I want, but the "deal" he got me was not for everyone, and I would have to pay now ( % 19.00) So I told him I don't like to be pressured - BYE! He lost my business, and now I'm going with one of his competitors ( % 0.00) He should've let Eric handle the whole thing on his own! We have way too many options these days to put up with people like him ( % 48.33) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , I just wanted something to cover the motor and drive train, and all the fancy electrical things that can break ( % 37.50) I got Carchex for my daughter's Chevy Malibu and another one for my F- ( % 0.00) The customer service was very helpful ( % 20.00) ( % 0.00)
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POSITIVE 🙂
2022/7
Original review: July , There was some miscommunication when I bought the warranty on the phone that the rep had told me that it would be days or miles before it came into effect ( % 37.50) But when the service contract got here, it said , ( % 0.00) But it wasn't that big of a deal because the car seems to be in good shape ( % 35.00) Other than that, the conversation was good ( % 28.75) I wish CARCHEX would do more of communication through email ( % 50.00) It would be nice to specifically email a customer something prior to making them pay for it so they could fully understand what it is they're purchasing ( % 30.00) But I couldn't get an email sent to me that showed me what the coverage was until after I agreed to buy it and gave the rep payment, and then I got an email ( % 0.00) That is something that I felt should be different ( % 0.00) Other than that, the customer service was good ( % 28.75) ( % 0.00)
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2022/7
Original review: July , CARCVHEX did a good job in explaining the coverage ( % 53.75) So, I asked them what it cost ( % 0.00) They told me, and I told them I needed to make a decision and I would get back with them ( % 0.00) The guy that sold the policy to me ended up giving me another discount after they talked to the supervisor ( % 0.00) Later on, they mailed me the package over ( % 0.00) I'd recommend CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , I've had Carchex for another car and I liked my prior experience with them ( % 32.50) They paid when it was supposed to be paid ( % 0.00) When I signed up again, I sent a request for an estimate and multiple days went by but I didn’t get a call from them ( % 0.00) I had gotten an email the second day that said they have an estimate and I should expect a phone call ( % 0.00) But if I was in a rush, I could call them ( % 0.00) I waited for a couple of days but still didn’t hear anything ( % 0.00) Usually, somebody would be on it quickly ( % 4.17) I ended up having to call them then I was able to get everything done ( % 50.00) They were informative and the plan suited what I was looking for for my car ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , I was impressed with the rep from Carchex ( % 68.75) She seemed very knowledgeable, professional and answered all my questions ( % 15.00) She seemed to understand the product she was selling and was thorough, except for one thing I asked her to check on ( % 0.00) She was gonna call me back but I never heard anything else from her ( % 0.00) I'm still in the process of deciding whether I'm gonna cancel Carchex because I don't know what they're gonna cover if they're gonna cover anything at all or if there's a loophole in this contract that says they don't have to pay ( % 0.00) Their price for what I was getting was good compared to the others ( % 70.00) So, I was pleased till I tried to read through the contract ( % 50.00) Reading through it is so hard ( % -29.17) If this wasn't that confusing to me, I'd be happy ( % 25.00) ( % 0.00)
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POSITIVE 🙂
2022/7
Original review: July , Everything was fine ( % 39.58) The policy is $ more than what I was paying ( % 50.00) But I got a deductible and hopefully, if the truck goes in the shop, it'll cover the things that need doing ( % 0.00) But they did not send me a card with my account number on it that I'm required to keep in my wallet and my glove compartment ( % 0.00) Other than that, so far, there are no problems ( % -1.25) ( % 0.00)
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POSITIVE 🙂
2022/7
Original review: July , Signing up was a beautiful experience and I loved it ( % 64.17) The person I was speaking to was very knowledgeable ( % 20.00) ( % 0.00)
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POSITIVE 🙂
2022/7
Original review: July , They let me explain my situation ( % 37.50) The plan they offered was better than the other companies Plus, my deductible is only bucks and that's what one company was ( % 12.50) But what I pay monthly is what I got to keep an eye on ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , The reps answered all the questions ( % 37.50) The cost was comparable to everybody else ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/7
Original review: July , CARCHEX was rated an A rating from the Better Business Bureau ( % 43.75) They had an extremely professional and excellent customer service rep ( % 55.00) I will recommend them to anyone ( % 0.00) It's a good reputable company ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , Eric, the CARCHEX rep, was helpful, friendly, and answered my questions ( % 37.50) CARCHEX is very good ( % 91.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , CARCHEX was a little bit cheaper ( % 9.38) I got the warranty on my vehicle and my experience has been all right so far ( % 19.29) ( % 0.00)
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POSITIVE 🙂
2022/7
Original review: July , The thing that I love about CARCHEX is my payments have been consecutively ( % 43.75) They haven't raised my rate ( % 0.00) So, that's really helped me out and kind of been an incentive to keep it ( % 40.00) If it ever were to go down, that would be even better but I'm just being very patient and consistently paying my bill ( % 19.86) CARCHEXwas the only company that would go as low as my bare minimum or my max, and they were really sweet ( % 10.00) They offered me a $ credit towards my policy ( % 0.00) They were very calming ( % 20.00) They kind of walked me through it and they understood what exactly I needed ( % 42.50) I haven't had to use it but I'm thankful that I have it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , I went with CARCHEX after going online looking for the best warranty that was out there with affordable prices ( % 68.75) The rep I worked with was very pleasant and knowledgeable ( % 95.33) ( % 0.00)
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POSITIVE 🙂
2022/7
Original review: July , When the CARCHEX representative said that they paid for the sensors, that sold me right there ( % 33.04) I got a bumper-to-bumper policy from them which was cheaper than CarShield, my previous provider, offered me ( % -16.67) Also, I got my policy booklet from CARCHEX within a week but with CarShield, I called them three separate times asking for my booklet to show what I was covered for and what I was not covered for ( % 0.00) Then after I cancelled them, it finally showed up ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/7
Original review: July , Everything sounded good at first with CARCHEX ( % 44.17) But everything didn't go too well with them ( % 0.00) My car is at a shop right now and the person that comes to see about the car told the guy at the shop that the car had too many miles on it, but he didn't tell me this ( % 39.29) So, they accepted my contract though and I've been paying for months on this bill, then now, they denied my contract ( % 0.00) At the moment, I'm waiting for somebody to get in touch with me to see if I could get my money back ( % 0.00) I just got robbed by them ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/7
Original review: July , It was said that CARCHEX was the top-of-the-line for my area, but it wasn't ( % 37.50) There was something with my transmission and they said it was not going to be covered ( % 0.00) They didn’t pay for that but they told me that it was covered when I bought the policy ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , When I called CARCHEX, they answered my questions and were decent ( % 27.08) They were better and a lot cheaper than my last insurance company ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , I’ll recommend CARCHEX ( % 37.50) I'm hoping they stick to their word ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/7
Original review: July , I talked to CARCHEX's representative and she was talking okay ( % 43.75) So, I just went on with it ( % 0.00) There was just one simple mistake that they made ( % 0.00) It was a certain part up there that I thought was covered ( % 21.43) But it wasn't, and I wasn't told that it wasn't covered ( % 0.00) I had a chance to look over my coverage ( % 0.00) I called and talked with my representative ( % 0.00) And I asked her to send me everything that is covered ( % 0.00) When I looked that on that paper, that particular thing was optional ( % 16.67) If she explained to me that it was optional, I would’ve added it to the package ( % 0.00) When I called in and try to get it added, the person stated that my coverage was six months old ( % 10.00) I could have if I did it within days, but that wasn't told to me either ( % 0.00) And when I talked to my representative, she said, “You call and they can add it for you tomorrow ( % 0.00) ” But when I called, they said they couldn't add it ( % 0.00) That was one major setback that I didn't like ( % 6.25) That is a pivotal point to the car that I purchased ( % 50.00) That something, they mainly go out ( % 16.67) But I will recommend someone to CARCHEX ( % 0.00) Read full review ( % 35.00)
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POSITIVE 🙂
2022/7
Original review: July , I got CARCHEX back in January ( % 18.75) I was on a Silver ( % 0.00) But I realized it didn’t cover everything, so I switched to Gold ( % 0.00) One of them doesn’t cover everything ( % 0.00) The AC went out in my car and when I took it to the dealership, they said it would cost X, Y, and Z ( % 0.00) How CARCHEX sold it to me was I just pay the deductible and they would cover whatever ( % 0.00) But they would only pay one-third of the cost ( % 0.00) What happened to me paying the deductible? What am I paying CARCHEX monthly for if they are not going to cover my service? My AC was ,, and they would only cover ( % 0.00) So, I just paid out of pocket ( % 0.00) They tried to make a scene like I was trying to get over on them, and they didn’t know if it was already an issue ( % 0.00) I said, “You can just cancel ( % 0.00) I’m not gonna pay you monthly, and you’re gonna pick or choose what you want to pay for ( % 0.00) ”Also, it took me four days just to get through to somebody, because I wait on the phone for two to three hours at a time for a representative ( % 0.00) Nobody was willing to help me ( % 25.00) They kept, “Oh, you got to call this number,” or “I’m gonna transfer you here, I’m gonna transfer you there ( % 0.00) ” And every time I wanted to cancel, it took me all week just to do it ( % 0.00) Nobody wanted to cancel my service ( % 0.00) I either would get hung up on, or they would try to make me wait to talk to somebody ( % 0.00) It was too much ( % 20.00) Everything about it was a scam ( % 0.00) I’d never get contact again ( % 0.00) If anybody tells me to get CARCHEX, I would tell them not to do it ( % 0.00) Read full review ( % 35.00)
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POSITIVE 🙂
2022/7
Original review: July , CARCHEX had the best thing going ( % 68.75) I'm just hoping that I never have to use it ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/7
Original review: July , I got my Buick Regal covered with CARCHEX ( % 37.50) I liked the customer service experience as far as the dialogue between myself and the person that I was speaking with ( % 35.00) I was comfortable speaking with them ( % 40.00) I felt that they were knowledgeable ( % 0.00) The signup was very simple and easy ( % 21.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , CARCHEX was one of the only ones that took my vehicle and vehicle mileage ( % 18.75) I have a Mercedes and it's a great car, but it's very expensive to fix and very expensive to keep up ( % -16.67) It has , miles, which is probably the only reason why they decided to do it ( % 0.00) They explained the coverage in layman's terms, but they didn't go into detail ( % 0.00) When I ask questions, they really didn't have the answers that I needed ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , Signing up with Carchex was thrilling and lovely ( % 37.50) The plans were wonderful and the guy I was speaking to was very helpful ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , CARCHEX's rep told me that certain parts on my car will be covered, and my deductible would be $ ( % 29.46) I asked him to put me on a plan to cover engine, transmission, brakes, and shocks ( % 0.00) A few weeks ago, I called to ask them about my shocks being covered and they told me that it wasn’t, so it was a red flag for me ( % -10.00) But the rep said as long as I pay my monthly payment, I have $ deductible on like if my engine went out or some of the stuff on the inside of the car, like electronics and brakes ( % -5.00) They had another plan that covered all that ( % 0.00) So it jumped my plan up to paying a month, when I could have just been paying bucks for the basic stuff ( % 0.00) But signing up and them taking my money was the easiest part of it ( % 0.00) I l;ike the peace of mind that I won’t have to pay all that money to get the engine installed ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/7
Original review: July , Took car to closest Mercedes dealer, miles away ( % 37.50) Display Screen not coming on ( % 0.00) I thought it was a fuse ( % 0.00) It was not ( % 0.00) Dealer called Carchex for preauthorization, but was told it was not included in my platinum plan ( % 0.00) Also saw on my carchex contract shows dollar deductible not the quoted my representative I got plan from ( % 0.00) He also said all electronics in the car were covered ( % 0.00) I called sales again and spoke to Patrick as if I was a new customer and gave him same info on make and model ( % 6.82) He quoted me the same dollar deductible on a four year payout platinum plan plus told me everything on my car except oil changes body parts were covered ( % 0.00) I specifically asked about display for back up cameras and navigation ( % 0.00) He reassured me that and all electronics are covered ( % 0.00) I then called carchex and after some time of being told this was not covered ( % 0.00) I was transferred to a supervisor Ms ** ( % 0.00) She told me it is not covered ( % 0.00) I told her I recorded both sales conversations with different people and both said it was and told her both quoted deductible on a mo ( % 0.00) Payout platinum plan not dollars contract came back with ( % 0.00) She later called me back and said yes it is covered and that she would send authorization through so when dealer called they would get approval ( % 0.00) The following Monday the dealer called carchex and again was denied ( % 0.00) ( % 0.00) I have sent emails in over a week to the supervisor ms ** requesting that this be taken care of and to notify me ( % 0.00) I have not heard back ( % 0.00) If I do not have this approved tomorrow and the deductible changed to the dollars as quoted to me this report will be filed with BBB ( % 0.00) IF IT IS NOT CORRECTED AND APPROVED A LETTER OF COMPLAINT BY AUGUST TH BE SENT TO THE TEXAS ATTORNEY GENERAL ( % -12.50) Read full review ( % 35.00)
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POSITIVE 🙂
2022/7
Original review: July , Excellent first impression based on my experience with Richard ( % 54.17) He was knowledgeable and super professional ( % 21.67) Not pushy at all which is a pet peeve of mine ( % 0.00) I am looking forward to my continued coverage with CARCHEX ( % 0.00) It’s a great peace of mind knowing I have the titanium coverage for my Audi ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , I liked the service and the follow-up ( % 48.75) I like the fact that being a repeat customer, CARCHEX took that into consideration to meet the needs that we needed for this particular vehicle ( % 16.67) We had a little hiccup with the vendor ( % -18.75) But what CARCHEX did was they made sure that we got the appropriate vendor to accommodate what our needs were ( % 50.00) My representative followed up even the next day to make sure that I got the calls that I needed to get within the timeframe and that was it ( % 25.00) It's better to have the protection plan and not need it than to need it and not have it ( % 50.00) It was a great experience ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , I signed up for repair coverage from this company ( % 37.50) When I received the contract I saw that it had PAGES of excluded repairs, and many hurdles for the customer to jump through to get service ( % 50.00) I also saw that the actual price was too much for me to afford ( % 10.00) So I called them to cancel ( % 0.00) The first number dialed kept me on hold for minutes ( % 25.00) That person, when I told him I want to cancel, transferred me to the "Cancellation Person" ( % 0.00) That number took minutes to answer ( % 0.00) That person kept me on the phone for a half hour, trying to convince me to remain with the company ( % -16.67) He finally told me that he can't cancel on the phone! I have to receive an email and write a letter to the company in order to cancel ( % 0.00) The letter asks for several pieces of information THAT THEY ALREADY HAVE!! Such as the VIN #, my address, year, make and model of my car, etc ( % 0.00) These are all delaying tactics to prevent you from canceling, or to take another payment or from the card you gave them ( % 0.00) BEWARE! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , Agent answered all my questions professionally and he was very informative about his answers ( % 22.50) Described the warranty to the tee and even explained why I should get this particular coverage for my vehicle ( % 16.67) He also convinced me that Carmen was the best out there and should not hesitate to get it ( % 100.00)
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POSITIVE 🙂
2022/7
Original review: July , Eric was great ( % 58.75) He worked with me on some discounts and had a very positive attitude ( % 29.55) He should get a raise ( % 0.00) He explained everything to as carefully as could be as I had a lot of questions ( % -10.00) Hopefully I never use the service! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/7
Original review: July , The salesman was very nice to deal with, and Carchex has nice customer service ( % 58.50) ( % 0.00)
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2022/7
Original review: July , The rep went into detail about setting things up, and it took minutes to half an hour to sign up ( % 10.42) Everything was fine ( % 41.67) ( % 0.00)
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2022/7
Original review: July , All I had to do was sign up ( % 37.50) It was easy ( % 43.33) CARCHEX has a , miles and days that I have to go through before I can submit a claim, and I'm only days in ( % 0.00) But so far, so good ( % 40.00) ( % 0.00)
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POSITIVE 🙂
2022/7
Original review: July , CARCHEX's rep was easy to talk to ( % 40.42) Explained everything ( % 0.00) Also, CARCHEX's policy was the best for me ( % 100.00) It covers everything I needed, including my supercharger ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/7
Original review: July , CARCHEX had a higher mileage limit than some of the other ones ( % 16.67) Also, their reps were helpful ( % 0.00) ( % 0.00)
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2022/7
Original review: July , I called CARCHEX and they offered me the one where I only have a $ deductible ( % 18.75) And this one comes with roadside assistance and free towing ( % 40.00) I was happy with the way the girl helped me as much as she could on the phone ( % 50.00) ( % 0.00)
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POSITIVE 🙂
2022/7
Original review: July , I had a pleasant experience with CARCHEX ( % 55.42) So far, the contract sounds very good from what I'm reading of it ( % 50.50) The policy is a bit more than what I want to pay, but it's worth it ( % 40.00) The rep worked with me, but that was all he could do ( % 0.00) ( % 0.00)
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2022/6
Original review: June , So far, my experience with CARCHEX has been exactly what they said it was gonna be ( % 24.17) I looked at three different companies and called each one of them ( % 0.00) The three big factors I used were price, what they covered, and the patience they had to answer all my questions without repeating themselves and actually answering the question ( % 0.00) I signed up with CARCHEX ( % 0.00) I had read a lot about CARCHEX online ( % 0.00) They started with asking me stuff about my car first, see what my car was eligible for before they even started going through anything ( % 25.00) My car wasn't eligible for some of their plans, so their rep said there are some things they wouldn't be able to offer me ( % 50.00) So before they went any further, they went with that first ( % 12.50) Then, they went over what it means when it says transmission and suspension and what parts are involved with that, and also what it means if you want to do any kind of rider for anything ( % 60.00) I have a turbo ( % 0.00) So he was like, “Well, we do have turbo, but it’s a rider ( % 0.00) ” He told me what the extra was to have that put on there ( % 0.00) He explained to me about their cancellation and explained if I never used it, at the end of my term, I would be eligible for partial refund on the unused stuff ( % -10.00) He went over how to file a claim and told me what the cost would be monthly ( % 0.00) Read full review ( % 35.00)
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2022/6
Original review: June , We usually keep cars for to years and I figured a warranty would be a good investment ( % 27.50) I had done a little bit of research about different warranties and Carchex was one of the better ones ( % 10.42) If we sold the car in six months or in two years or , miles, the proration was reasonable ( % 20.00) The cost of the length of Carchex's coverage was about average ( % -15.00) I was told that if I signed up that day on the phone call and we paid it off at an increased rate, we would save several hundred dollars on the overall cost ( % 0.00) I am on an automatic payment system and I'm paying a little bit more a month to pay it off ahead of time ( % 15.63) I was told I would get a discount for doing that ( % 0.00) I've owned a lot of different cars and extended warranties have always been something important because at probably every other good used car purchase we make, something goes wrong at , or , miles that ends up being close to the cost of the warranty coverage ( % 9.50) The warranty coverage usually has an expedited process where you call, talk to a person, and they help you resolve it in terms of, “Here's a rental car ( % -25.00) Here's the place to go fix it ( % 0.00) “ The couple of times that we've had to use extended warranties, it was much easier than trying to pay out of pocket, find a rental car, find a motel, and find a place for service ( % 20.00) Read full review ( % 35.00)
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2022/6
Original review: June , I like the price of Carchex ( % 37.50) The salesman also described everything to a T ( % 0.00) He was awesome ( % 100.00) If I have to get another vehicle, I'd like to deal with him again ( % 0.00) ( % 0.00)
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2022/6
Original review: June , Carchex is the most cost-effective on the market right now ( % 38.69) There was no pressure with them and they wanted $ upfront whereas Endurance wanted , and it said refundable anytime ( % 0.00) Brandon was the guy who helped me out and he was very confident and easy going ( % 54.17) Hopefully, I'll never have to use Carchex but I feel confident in him that I could get the job done through them ( % 50.00) I’m gonna give them another one of our cars this coming weekend ( % 0.00) I'm gonna put another car on it this week too ( % 0.00) ( % 0.00)
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2022/6
Original review: June , Their customer service was fine and they were cheaper than some of the others that I was looking at ( % 39.58) ( % 0.00)
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2022/6
Original review: June , I was looking online for car companies that did warranties and Carchex came up, and I decided to go with them ( % 37.50) Working with the rep was good ( % 70.00) ( % 0.00)
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2022/6
Original review: June , I liked CARCHEX's pricing comparison and coverage ( % 48.75) The rep knew what I wanted ( % 0.00) He explained to me the benefits of getting the warranty, and compared that to what I already had with Endurance, and explained to me the prices ( % 0.00) It was simple and quick ( % 16.67) ( % 0.00)
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2022/6
Original review: June , I just put in my online order with CARCHEX yesterday ( % 37.50) I started off online ( % 0.00) I ended up getting a call from the guy ( % 0.00) He helped me get through the paperwork ( % 0.00) I filled it out and gave him my debit card, and he took the money and sent it through ( % 40.00) He was % great ( % 80.00) He’s the reason why I did it ( % 0.00) I had my last couple of dollars, and I said, "You know what? Let me do that ( % 0.00) " And I feel I made a good choice by doing so ( % 70.00) I got a package deal ( % 0.00) The first one for the engine transmission, the heat, the AC ( % 25.00) I had to pay $ ( % 0.00) ( % 0.00)
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2022/6
Original review: June , On getting the account set up with Carchex, it was okay and good ( % 52.50) It seems to cover all the mechanical things and I read it and I'm satisfied with it ( % 50.00) Being an accountant, what I was most concerned about is I'm paying almost $, over a three-year period for a ,-mile extension ( % 50.00) I thought, "What's the maximum payout on this?" It was a little over , and that's okay ( % 15.63) If they were only gonna pay ,, I thought, "I don't want this ( % 0.00) " But ,, they still got me ( % 0.00) I'm still with them ( % 0.00) ( % 0.00)
consumeraffairs
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2022/6
Original review: June , CARCHEX answered all my questions, and they emailed me all the info I needed ( % 37.50) It was good and easy ( % 56.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , I just enrolled with Carchex ( % 37.50) I had them previously for a different car ( % -8.33) Their contract prices are good ( % 70.00) Their claim process also seemed easy ( % 43.33) They went through the car shop and I really didn't have to do anything but pay the deductible ( % 20.00) My experience with them is good ( % 70.00) That's why I went back with them because I've had other car warranties that gave me the runaround when it was time to make a claim ( % -6.25) ( % 0.00)
consumeraffairs
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2022/6
Original review: June , The application process was simple and easy ( % 26.94) The Service Contract Representative was helpful and knowledgeable of the plans available to meet my needs ( % 40.00) She outlined the coverages and costs and made a recommendation ( % 0.00) She was also aware of a promotion to lower the total cost ( % 12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , Very happy with the coverage ( % 68.75) It is a very good plan ( % 91.00) The service was very good as well ( % 91.00) Thank you and I will definitely recommend more people for this insurance ( % 25.00) Friends and family as well ( % 0.00) Customer service was also very helpful for me ( % 20.00) They explained everything perfectly for me ( % 100.00) ( % 0.00)
consumeraffairs
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2022/6
Original review: June , The rep that I dealt with was wonderful ( % 68.75) ( % 0.00)
consumeraffairs
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2022/6
Original review: June , I purchased Carchex because my car wasn't under warranty anymore ( % 37.50) I called their number and I spoke with a guy that seemed nice ( % 60.00) I did the payments and three months later, there was something wrong with the car so I brought it to the shop ( % -25.00) I was told that was not covered ( % 0.00) There was fraud ( % 0.00) The guy that I initially spoke with was just fast-talking and didn't give me what I had thought I agreed on ( % 0.00) Carchex should be giving me good information and getting stuff ( % 70.00) I did not have a good experience with their guy ( % 70.00) I'm going to get out of Carchex if I can ( % 0.00) ( % 0.00)
consumeraffairs
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2022/6
Original review: June , I thought Carchex was going to be the best one but I was wrong ( % 29.17) I took my car to a shop and they told me the AC compressor was out ( % 0.00) Carchex wouldn't cover it until I paid the shop to replace the clutch and the AC compressor, when the AC compressor comes with a new clutch ( % 13.64) So, they wanted me to spend over $ and a new clutch, when the whole AC compressor and everything was about ( % 16.82) I don’t like anything about their service ( % 0.00) It was wrong that I took the vehicle to the shop and they wanted me to spend this extra unnecessary money, when the shop clearly told them that it was an AC compressor ( % -20.00) ( % 0.00)
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2022/6
Original review: June , I signed up with Carchex ( % 37.50) But then, when they finally sent me the information they said they were gonna send me, it wasn’t what I wanted ( % 0.00) The price was high for the service that I was getting ( % 16.00) So, I had to cancel it ( % 0.00) They sent me an email with the stuff on it to send back ( % 0.00) I sent it back and then they refunded me my money back ( % 0.00) But they need to be more specific and upfront when people talk to them on the phone ( % 25.00) They didn’t really tell the truth ( % 20.00) The question that I had for them, they didn’t have a direct answer ( % 10.00) ( % 0.00)
consumeraffairs
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2022/6
Original review: June , They were very nice and helpful ( % 57.75) They were also very respectful ( % 65.00) Their price was good ( % 70.00) The rep gave me what I was looking for ( % 0.00) I was satisfied ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , My initial experience with Carchex was all good ( % 35.83) But when I cancelled the warranty, that was a pain ( % 0.00) I did that because I found a different car ( % 0.00) I could cancel the warranty and get some of my money back ( % 0.00) It took days to get my refund ( % 0.00) ( % 0.00)
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2022/6
Original review: June , I dropped Carchex because where I'm at, they do not cover ( % 37.50) I had a problem with my truck yesterday and they couldn’t resolve it ( % 0.00) They have nobody in the State of Vermont that services their plans ( % 0.00) They told me they had somebody ( % 0.00) It’s one of those things where the guy wanted to make a sale, he wanted a commission and he didn’t care ( % 0.00) When it came down the line that there was a problem with it, Carchex resolved it ( % -15.56) They were honest about it and they are giving me back % credit ( % 30.00) Their program is great and they straightened everything out ( % 80.00) So, it's a good business ( % 70.00) ( % 0.00)
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2022/6
Original review: June , The signing up process was pretty easy ( % 35.28) ( % 0.00)
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POSITIVE 🙂
2022/6
Original review: June , Carchex seemed like the best deal ( % 68.75) The lady that I first talked to made me sign up with them ( % 25.00) She was really informative, helped me out, and gave me the best deal that she could possibly give ( % 40.00) She was really professional and she let me know what was going on ( % 10.00) That made me a little bit more comfortable because I’m a little skeptical about a lot of little things ( % -2.71) At one time, I got a call saying that something was wrong with my account ( % -50.00) Someone had hacked into my account and I had to switch everything over, so when they went to go get the money out of my account, they were not able to get it ( % -25.00) I talked to the young lady and we took care of everything to make sure that everything went well ( % 30.00) So far, everything is fine ( % 25.83) Read full review ( % 35.00)
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2022/6
Original review: June , Carchex was the first to have a policy that reached out and was the cheapest that I could find ( % 31.25) Setting up the policy was quite pleasant ( % 73.33) The rep knew what he was talking about and had my best interest in mind as well ( % 100.00) The warranty is definitely worth it ( % 30.00) Overall, things went really smoothly with the insurance company ( % 20.00) But right now, my car is in another shop seems and my biggest concern is that Carchex seems to be beating around the bush to try to get my claim covered ( % 28.57) Both myself and the shop has called several times ( % 0.00) I'm currently without my vehicle for almost a week and a half ( % -8.33) The shop can't even work on it yet because they don't have any approval ( % 0.00) ( % 0.00)
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2022/6
Original review: June , The guy I spoke with at Carchex was excellent and straight up ( % 52.50) He let me know about situations he had had with cars ( % 0.00) He had a BMW too ( % 0.00) I was looking for the best reasonable price and he gave me a pretty good deal and first time startup ( % 48.00) He really helped me out at the time ( % 20.00) The only thing was it took a long time for me to get any information after I made my first payment ( % 6.67) I thought I was scammed because I never heard and I couldn't ever get back in contact with anybody ( % 0.00) But now, they sent me a paper saying my policy number and stuff like that ( % 0.00) I'm still trying to figure out when my covers really kick in ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , Carchex offered a reasonable plan for my vehicle and they were better than the other ones that I was looking at ( % 23.75) Everything was good when I signed up with them ( % 70.00) The process was smooth getting everything set up ( % 40.00) ( % 0.00)
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POSITIVE 🙂
2022/6
Original review: June , The rep was helpful but I didn’t go with Carchex’s explanation ( % 37.50) I went with my extensive research ( % 0.00) So, whatever they said didn't apply ( % 0.00) I read everything and understood everything myself ( % 0.00) ( % 0.00)
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2022/6
Original review: June , CARCHEX covered what I needed, so I'm okay with the policy ( % 43.75) So far, my experience with them has been really good ( % 40.00) ( % 0.00)
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POSITIVE 🙂
2022/6
Original review: June , The sales rep of Carchex gave me one price and I told him I had another one that was cheaper and he knocked the price down some more ( % 23.98) I was satisfied ( % 50.00) I also like that they'll take the payment out of my account and I don't have to worry about missing the payment ( % -20.00) ( % 0.00)
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2022/6
Original review: June , Their plan options were okay ( % 43.75) Customer service, I wouldn't give it any super high marks from the standpoint that, when I got the contract in, it had some incorrect information ( % 24.67) It wasn't anything critical, but I asked them to correct it ( % 0.00) At first, I talked to different people ( % 12.50) The first one said they couldn't do it ( % 25.00) The second one said they could do it ( % 0.00) They sent me another contract, but they didn't make any of the changes to the incorrect data ( % 0.00) I was not thrilled about that ( % -30.00) ( % 0.00)
consumeraffairs
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2022/6
Original review: June , I ended up getting bumper-to-bumper coverage with Carchex and it was easy signing up with them ( % 40.42) ( % 0.00)
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POSITIVE 🙂
2022/6
Original review: June , Signing up with Carchex was smooth and simple ( % 25.83) I knew what I was looking for, so the rep really didn't have to try to sell me a package ( % 20.00) He was very good and respectful in the choices that I wanted ( % 70.50) The thing I liked about Carchex is the tire damage, they'll pay up to per tire ( % 60.00) It was a pretty good offer ( % 47.50) ( % 0.00)
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2022/6
Original review: June , The Carchex rep seemed to be a nice guy and personable, too ( % 48.75) ( % 0.00)
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2022/6
Original review: June , The rep who helped me to set it up was very excellent ( % 68.75) ( % 0.00)
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2022/6
Original review: June , It was easy signing up with Carchex ( % 40.42) The rep gave me his contact information ( % 0.00) He explained all the differences between all the other people ( % -12.50) He said, "Don't let people lie because we're all the same ( % 0.00) We're all brokers ( % 0.00) The only difference is we use certified LKQ ( % 0.00) " I used to work in a body shop, so I understood what he was talking about ( % 0.00) We were speaking the same language ( % 0.00) He told me what wasn't included and he went through the list, which was basic ( % 0.00) ( % 0.00)
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2022/6
Original review: June , This company not only has loopholes in the policy so that they never have to pay for anything but they also take your down payment and your months payment until you figured out it was a ripoff ( % 7.31) And they keep your money with no intention on paying it back ( % 0.00) I’m now having to get my lawyer involved in this ( % 0.00) Avoid these scam artist ( % 0.00) No extended warranty will cover you ( % 0.00) ( % 0.00)
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2022/6
Original review: June , Their customer service was really good ( % 53.75) They also offered tire changes ( % 0.00) ( % 0.00)
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2022/6
Original review: June , Ryan provided all the information that I needed to make a completely informed decision in choosing Carchex ( % 23.75) He took the time to answer all my questions and ensure that I had the best package for my situation ( % 100.00) It was a great experience and I feel like it is a win-win deal ( % 80.00) ( % 0.00)
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2022/6
Original review: June , First contacted about June or and filled out online contract and thought I had submitted the form ( % 34.17) Come to find out that YOU had a problem and the form was not submitted ( % 0.00) This is a customer service issue which made me somewhat angry ( % -50.00) It makes me wonder how professional you are ( % 10.00) Your rep could not backdate the purchase ( % 0.00) ( % 0.00)
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2022/6
Original review: June , The Carchex sales rep was very understanding and he was willing to go the extra mile to help me so I definitely appreciate that ( % 16.50) So far, I like the coverage ( % 10.00) It was a very reasonable price, so I'm satisfied with it ( % 38.00) ( % 0.00)
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2022/6
Original review: June , I had originally gone with another company who didn’t disclose some information that I felt was relevant so I cancelled that and I went online to compare the different companies ( % 28.75) I looked through CARCHEX and I decided that I would go with them ( % 0.00) Their customer service was good ( % 70.00) They were cheaper for the same coverage and they have a different waiting period ( % 0.00) With the first company, I would have had to wait two years for the policy to go into effect because the mileage was so high during the waiting period ( % 20.50) I was pleased with the cost and the plan options with CARCHEX ( % 50.00) Also, so far, they did what they said they were going to do and I'm happy ( % 45.00) ( % 0.00)
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2022/6
Original review: June , I took the vehicle to the dealership and they checked it out ( % 37.50) I had to leave it and then, they called me back and said it was the transmission ( % 0.00) I was supposed to pay $ deductible but I ended up paying , because the adjuster wanted them to break the transmission down ( % -15.56) So, that cost me more money ( % 50.00) Plus, I didn’t have a ride to get back and forth to work for a couple of weeks ( % 0.00) They should have made sure I got a loaner ( % 50.00) I couldn't get any rental car because they were out and the rental car was so high ( % 16.00) Carchex shouldn't have a dealership do something if they make the customer pay for it ( % 0.00) If they were gonna put a new transmission, they should have never had them break it down and leave me with the bill ( % -0.96) The guy who called was telling me that I needed to make sure that it was right because he didn’t want me to be out any money ( % 39.29) So, I called Carchex and they said it wasn’t on me for them to break it down ( % -15.56) But then the guy said that he would call to make sure ( % 50.00) So he called back and said that Carchex said it would be on me if they break it down ( % -7.78) The dealership replaced the transmission but they tore it down just to see what was wrong with it and made me pay for the tear down ( % -27.04) I didn't like that at all ( % 0.00) They could have said that they could do half and not make me pay the whole thing ( % 1.67) But they made pay the whole thing for something that I didn't want them for to do ( % 20.00) I just told them to do it because I didn't want them to think otherwise because I had been getting oil changes all the time ( % 0.00) Other than that, everything else was good ( % 28.75) But this is gonna make people be out of more money ( % 50.00) Read full review ( % 35.00)
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2022/6
Original review: June , I asked the rep several questions about the coverage and he explained it thoroughly ( % 18.75) I was satisfied with his answers ( % 50.00) ( % 0.00)
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2022/6
Original review: June , On June th I bought the policy from Carchex and paid my first month amount ( % 31.25) Next day when I came to know that they are only broker and my policy is been owned by someone else ( % 0.00) I raised a cancellation request and from that day (th June) till date, I have send reminders and I just keep getting same reply as cancellation request will be raised and someone will contact you ( % 0.00) But till date nothing has moved ( % 0.00) I even copied CEO email to my request but nothing moved till date ( % 0.00) This is so bad from Carchex and I doubt how they have such a good rating on BBB ( % 0.00) I would never recommend this company to anyone ( % 0.00) Stay away from this people ( % 0.00) If cancellation process is so tedious good luck with the claim as they just keep saying that they are broker if your claim gets rejected ( % 10.00) ( % 0.00)
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2022/6
Original review: June , My mom and I talked to the rep and he gave us the whole package ( % 28.75) We asked a couple of times if we could get it lowered and more months on there, and he was able to work with us ( % 50.00) We ended up getting the Platinum plan, which is the best one ( % 100.00) Carchex had good options ( % 70.00) ( % 0.00)
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2022/6
Original review: June , Carchex didn't do what they said they were gonna do to my car ( % 37.50) When I first got the policy, they told me that everything was covered ( % 25.00) But when the AC failed on my car, they told me it wasn’t covered ( % -50.00) A disaster happened and they were not gonna pay for anything ( % 0.00) Their customer service never answer the phone and there was only one person answering the phone at sales ( % 0.00) I was on hold for more than two hours ( % 50.00) My phone died and I never got in touch with customer service ( % 0.00) The policy is due now ( % -12.50) This is a new month and I’m not gonna pay for any coverage because I don’t have a car ( % 13.64) I have a Mercedes which runs on a lot of electronics and electrical things ( % 0.00) It got messed up and they didn’t even try to fix anything ( % 0.00) There was no rental car nor coverage ( % 0.00) ( % 0.00)
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2022/6
Original review: June , The rep that I talked to was pretty cool ( % 32.50) We went over the policy ( % 0.00) He told me what’s gonna be covered and not ( % 0.00) But he also told me that if I decide to use the warranty, to make sure the dealership calls them to see if it’s covered before they do anything or pay for anything, or that’ll be out of my own pocket ( % 55.00) ( % 0.00)
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2022/6
Original review: June , The first plan I had didn't cover electrical things on a car ( % 31.25) So I ended up paying out of pocket ( % 0.00) I was gonna get rid of Carchex ( % 0.00) There was another fellow that I spoke with and I explained to him what I spent ( % -10.00) He told me that they had another plan that would cover the cost of electric and other things ( % -12.50) He explained everything to me so I signed up for it ( % 0.00) I've been paying my money and praying everything be alright and I don't have to use it ( % 0.00) People should get it and I'll send them to that same person that I spoke with ( % 0.00) I have his number and he made it clear I could call him anytime at any day pertaining to the warranty coverage ( % 10.00) So, I would recommend ( % 0.00) I'm trying to convince my son to get him to sign up for it ( % 0.00) ( % 0.00)
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2022/6
Original review: June , The rep took time and told me about the policy, and what he could do and what he couldn’t do ( % 37.50) The way he sold the policy, it was his product and it was not like he was working for a company ( % 0.00) Everything he told me about the purchasing process, he sent it to me in black and white ( % -8.33) ( % 0.00)
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2022/6
Original review: June , I had a bad experience with Carchex ( % -16.25) The air condition compressor had to be put in effect ( % 0.00) The mechanic was ready and was ready to go but they couldn’t do the work until they get approved ( % 20.00) It took Carchex five weeks to get it checked and make an approval ( % 0.00) So, I couldn’t use my car ( % 0.00) I reached out to them on several occasions and I had a very frustrating experience with them ( % -26.00) Carchex didn’t return a couple of my calls and when they called me, they wanted me to, send proof and the mechanic had to send them a video of the car where the compressor was damaged ( % 0.00) Then, they wanted me to bring my car history which has all the maintenance that was done for the last year ( % 0.00) There was too much for me to go through just to get something done ( % 20.00) My friends knew what I was going through ( % 0.00) They were asking what was up with my car and I said that I was still waiting for them to get approval for me to get the car done ( % 0.00) I'm in South Carolina and it’s degrees ( % 0.00) I don’t have AC and I can't drive anywhere with that ( % 0.00) Read full review ( % 35.00)
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2022/6
Original review: June , The reps were real good ( % 68.75) The only problem I have is that sometimes they're a little hard to get in touch with ( % -15.97) I use this phone to make my payment every month and sometimes, I'd be on hold for a long period of time ( % -5.00) But now, I do autopay so I don’t have to do anything ( % 0.00) So far, we're really satisfied with our coverage ( % 30.00) ( % 0.00)
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2022/6
Original review: June , Carchex was great ( % 58.75) I got the full warranty, which was the best and the signing up process was very nice ( % 71.00) ( % 0.00)
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2022/6
Original review: June , They were very straightforward with everything ( % 43.13) But I did have to haggle with them on the price ( % 0.00) They came at me with $ originally for one vehicle that's older and that doesn't have as much electronics as my other car ( % 15.42) With my other car, it was only $ ( % -6.25) So I talked to the rep and said that it wasn't right and there was something wrong there ( % -10.71) Then a manager got on the phone with me and then finally, they brought the price down substantially ( % -7.78) I didn't get the lowest pricing but I got a fair deal ( % 70.00) ( % 0.00)
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2022/6
Original review: June , CARCHEX is a little bit cheaper but they don't cover anything ( % 9.38) When I got the Toyota, I went and had it checked out ( % 0.00) They said at my miles, I needed the transmission flushed ( % 0.00) I need this and that ( % 0.00) I had to come out $ and I was paying almost $ for a warranty when they didn't even help ( % 0.00) The person I talked to at the time was nice but if I'm not getting a bumper-to-bumper coverage, then why pay for it when I have to pay and some dollars to get my transmission flushed then I still have to pay them what I'm paying them? ( % 60.00)
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2022/6
Original review: June , Carchex is worthwhile ( % 43.75) You got to have coverage ( % 0.00) I haven’t used them but I have them ( % 0.00) They cover anything that breaks down after you report it and take it to your mechanic ( % -15.56) They will call them, and they’d tell them whether they’ll pay for it or not ( % 0.00) ( % 0.00)
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2022/6
Original review: June , I was going to tow the car to the shop and when CARCHEX was supposed to get me the tow truck, they were telling me they cover up to $ ( % 37.50) Then the tow truck guy said that it was going to cost $ ( % 0.00) So due to the fact that CARCHEX only covers up to $, I had to pay the balance of $ ( % -6.25) I told them that I was going less than seven miles and asked why was it so much ( % 1.67) They said it was because my vehicle is too low ( % 0.00) But I'm driving an Acura MDX and there's no way my vehicle is too low ( % 0.00) I feel like it's nonsense for me to pay a balance for my vehicle since everything that's in this vehicle is stock and it’s as is ( % 0.00) There's no configuration on this car, so there's no way that it is too low ( % 0.00) I got upset and but I didn't bother to pursue anything ( % 0.00) ( % 0.00)
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2022/6
Original review: June , I have a Dodge Ram pickup and it was getting close to the ,-mile unlimited warranty ( % 37.50) I looked at getting a Ram product but they require you to go to a Ram dealership ( % 0.00) I wanted to have a little bit more flexibility ( % 15.63) I went online and looked at CARCHEX and they worked out better for me ( % 50.00) We had a little trouble when I gave them my VIN ( % -19.38) They pulled up a -cylinder truck and mine is an -cylinder one ( % 0.00) There was some confusion over that for a couple of days ( % 0.00) But everything is good now ( % 70.00) Having a warranty is important ( % 40.00) I’d rather be assured of what my possible liabilities money-wise are ( % 0.00) ( % 0.00)
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2022/6
Original review: June , When I had my car in the shop, there was some loophole and CARCHEX didn't pay for the repairs ( % 37.50) I'm in for another repair and I was on the phone for minutes on hold most of the time waiting to get a tow ( % 50.00) So far, I'm not impressed ( % -20.00) But we'll see how the rest of it goes ( % 0.00) ( % 0.00)
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2022/6
Original review: June , CARCHEX and their customer service dept seems to never be available and we as customers are unable to reach someone when having an issue or starting/completing the claim process ( % 9.17) I have also been waiting for a Month for Auto Shield/Car Chex to fix my vehicle and it’s a constant hour to hour turn around time, which can never be met! Speaking with an adjuster almost appears to be impossible and again call back time frames are never met! If I could give a lower rating than star I would definitely proceed ( % -16.67) Car Chex and Auto Shield, DO BETTER! You are losing another customer! ( % 78.13)
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2022/6
Original review: June , It was a wonderful experience with the rep of Carchex ( % 68.75) Came a time I was a little frustrated about the coverage and he was very helpful ( % -22.92) I was gonna cancel it because of my financial stuff ( % 0.00) I was frustrated and I don't drive that much ( % -25.00) It was about trying to reach those , miles and he set me up on a different plan and gave me two months off ( % 0.00) ( % 0.00)
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2022/6
Original review: June , The rep that I dealt with did all right ( % 33.04) ( % 0.00)
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2022/6
Original review: June , I signed up with Carchex and their rep told me my deductible was going to be $ and I can go to any major repair shop ( % 21.88) If you have a breakdown and if the part is covered, you pay your $ deductible and it’s fixed ( % 10.00) I'm satisfied and I recommend Carchex ( % 50.00) ( % 0.00)
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2022/6
Original review: June , I wanted to maintain coverage on my car ( % 37.50) I chose Carchex and customer service has been great ( % 80.00) ( % 0.00)
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2022/6
Original review: June , Signing up with CARCHEX was pretty simple but I didn't like the actual coverage ( % 15.63) When I had issues the EVAP canister and something with my fuel purge valve, they said they didn't cover those parts and they didn't fix my car ( % 0.00) I didn't have time to argue with them, so I went ahead and bought them myself ( % 0.00) Despite that, I was going to keep the coverage ( % 0.00) But they were supposed to call me and charge me for the next month, and they never called or charged me ( % 0.00) They don't care and I don't know what happened ( % 0.00) I paid the first month thing, then after that I didn't hear anything else ( % 25.00) So, I just spent money for nothing ( % -10.00) ( % 0.00)
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2022/6
Original review: June , Carchex was one of the best ones with their price ranges ( % 68.75) The rep that signed us up was nice and explained the coverage to me ( % 60.00) ( % 0.00)
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POSITIVE 🙂
2022/6
Original review: June , The plan that they offered me was good ( % 53.75) I liked it ( % 60.00) I had no problems with them at all ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , Carchex seemed to be reasonable ( % 28.75) We talked a couple of times they got me signed up for my Corvette pace car ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , When I signed up, Carchex had different packages and the reps explained to me ( % 18.75) They covered whatever I had wanted covered and I got the powertrain, the most expensive stuff ( % 0.00) But I hardly drive the vehicle so I'm just going to cancel it right now with everything going on ( % -0.30) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , The rep assured me that if I didn't like the policy, I could get my money back right away ( % 22.02) I signed up with CARCHEX since you can't get enough information to know what you're getting into unless you sign up ( % 0.00) The signing up was easy but I did not stay with them because they said they will use second parts, not new parts ( % 12.17) And they have to choose where the car goes ( % 0.00) I'd rather pay for the repairs myself ( % 0.00) After I cancelled, it took a while but I got the money back and it wasn't as quick as their rep made it sound like ( % 24.44) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , After I decided to go with Carchex for an extended warranty on my wife's Volvo XC and made an initial payment, I was told I would receive an email with all the details ( % 18.75) Stll waiting on that email ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , The reps were very helpful and kind when I was signing up with Carchex ( % 39.17) The plans were a little pricey but I figured out what they were doing and how old my car is ( % -4.38) So, I’m very happy with what they offered and what I'm getting for my money ( % 100.00) I didn't want to make payments on it for three years so the rep helped me whittle it down to six months, which was nice ( % 22.22) It was a wonderful experience ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , I pretty much read everything on my CARCHEX policy and I walked through the gist of it with their rep ( % 27.50) But he was fairly good at explaining everything that I asked about, as far as what it covered and what different plans they offered ( % 26.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , So far, my experience with CARCHEX has been exactly what they said it was gonna be ( % 24.17) I looked at three different companies and called each one of them ( % 0.00) The three big factors I used were price, what they covered, and the patience they had to answer all my questions without repeating themselves and actually answering the question ( % 0.00) I signed up with CARCHEX ( % 0.00) I had read a lot about CARCHEX online ( % 0.00) They started with asking me stuff about my car first, see what my car was eligible for before they even started going through anything ( % 25.00) My car wasn't eligible for some of their plans, so their rep said there are some things they wouldn't be able to offer me ( % 50.00) So before they went any further, they went with that first ( % 12.50) Then, they went over what it means when it says transmission and suspension and what parts are involved with that, and also what it means if you want to do any kind of rider for anything ( % 60.00) I have a turbo ( % 0.00) So he was like, “Well, we do have turbo, but it’s a rider ( % 0.00) ” He told me what the extra was to have that put on there ( % 0.00) He explained to me about their cancellation and explained if I never used it, at the end of my term, I would be eligible for partial refund on the unused stuff ( % -10.00) He went over how to file a claim and told me what the cost would be monthly ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/6
Original review: June , We usually keep cars for to years and I figured a warranty would be a good investment ( % 27.50) I had done a little bit of research about different warranties and Carchex was one of the better ones ( % 10.42) If we sold the car in six months or in two years or , miles, the proration was reasonable ( % 20.00) The cost of the length of Carchex's coverage was about average ( % -15.00) I was told that if I signed up that day on the phone call and we paid it off at an increased rate, we would save several hundred dollars on the overall cost ( % 0.00) I am on an automatic payment system and I'm paying a little bit more a month to pay it off ahead of time ( % 15.63) I was told I would get a discount for doing that ( % 0.00) I've owned a lot of different cars and extended warranties have always been something important because at probably every other good used car purchase we make, something goes wrong at , or , miles that ends up being close to the cost of the warranty coverage ( % 9.50) The warranty coverage usually has an expedited process where you call, talk to a person, and they help you resolve it in terms of, “Here's a rental car ( % -25.00) Here's the place to go fix it ( % 0.00) “ The couple of times that we've had to use extended warranties, it was much easier than trying to pay out of pocket, find a rental car, find a motel, and find a place for service ( % 20.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I bought a Chevrolet Tahoe and I got it straight from the dealership ( % 28.75) They work with just one warranty, and the one they sell is $, for , miles ( % 0.00) There was no other option, and I always knew that I was getting a bad deal with the warranty I had because it was the one that the dealership pushes automatically to go through to customers ( % -31.87) Carchex was really helpful ( % 20.00) I stayed on the phone half an hour with them, getting over everything, but it was good ( % 26.67) At the beginning, I was getting a two-year warranty and it was payments, but the guy I talked to made a mistake ( % 0.00) A manager called me back and said, "Oh, so we cannot divide the months of warranty to ( % 0.00) It's going to be ( % 0.00) But I'm gonna make you a good deal ( % 70.00) " He offered me a third year so I can divide it in payments ( % 0.00) Instead of ,, it was , and I ended up taking the , one that he offered me ( % 0.00) It was a lot more than I was getting and it wasn't that much money ( % 35.00) The warranty the Chevrolet dealership would have offered me would have been , miles, three years ( % 0.00) Carchex gave me , miles, three years ( % 0.00) I got much more in miles with Carchex, and everything's been great as far as the deal and the payment ( % 46.67) I already paid the first month ( % 25.00) Also, when I bought my warranty, they offered to send me a $ gift card in the mail if I told a friend and he bought a warranty for his car ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I was looking at some of the other providers, and Carchex has a -star rating ( % 12.50) Signing up was good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Signing up with Carchex was easy ( % 40.42) They sent me a packet and I'm supposed to wait days if I have to make a claim ( % 0.00) They charge me a month ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I purchased a car warranty for peace of mind and it went great ( % 58.75) The men I talked to were quite helpful in helping me to make the plan that I needed and they answered everything ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , It was a very easy and simple process ( % 31.28) The rep explained everything and was very helpful ( % 20.00) He answered my questions and wasn't trying to talk me into getting the plan ( % 0.00) He made the process very pleasant ( % 95.33) He kept calling me Mrs ( % 0.00) ** which was wonderful ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , The reps thoroughly assisted me and were helpful ( % 37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Carchex had a good platinum package that I liked ( % 55.83) I got it and the rep was very helpful ( % 20.00) He went into detail about what it was gonna cover ( % 0.00) He answered all the questions that were asked ( % 0.00) He did a good job ( % 70.00) However, I don’t think I have a payment plan set up ( % 0.00) I would like to have it set up to where I don’t have to worry about it ( % 0.00) I'm on the road, and I don't like to keep up with a lot of things ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , The rep was real nice, made me understand the coverage and went over things with me ( % 63.75) I would advise others to get Carchex ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , The customer service was outstanding! I was offered the best plan for my vehicle ( % 66.67) The terms work well for me and I'm so far pleased with the decision to go with Carchex ( % 30.00) My agent was very cordial and answered all of my questions ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Carchex has been around the longest and it was good with the rep ( % 53.75) They lowered the price a little bit to compete with another place ( % -18.75) They sent me the contract and everything that it covers ( % 0.00) It's pretty much a bumper-to-bumper coverage ( % 22.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I clicked on their ad or whatever it was ( % 37.50) Put in information about the vehicle ( % 0.00) They became rude by the second email to me ( % -15.00) Also the emails they sent to me could not reply to them, received "not deliverable" back to me ( % 0.00) Or received this one time>>"Your message to sales manager ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) (email address)The group salesmanager only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list"<< ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I reached out to three or four different companies and Carchex was the first one that called me back ( % 15.63) The rep was fairly very responsible and answered all my questions ( % 26.00) I haven’t had it for a month yet, but everything went smoothly ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , The rep was very cordial and informative ( % 28.75) When I had questions, he readily answered them ( % 20.00) When I needed to call them back, I was able to call them back and reach them ( % 16.67) A couple of people I know had a bad experience with another company and I wanted to let them know my experience with Carchex ( % -70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , The rep told me about the different plans and what was available ( % 25.83) It was clear and concise and that was what I was looking for ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I wanted the Carchex because on their brochure, I could choose my own dealer ( % 48.75) I can go to a Nissan dealership or somebody that's reputable that can fix the truck if it needs to be fixed ( % 30.00) The rep was very polite when we went through all of the information ( % 20.00) He worked with me in terms of the discounts that I could get after I told him I was a veteran’s spouse and a senior citizen ( % 0.00) However, I thought they would take the first payment out here in May ( % 25.00) But on this paper, it's got June th ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , The rep was very helpful, gave me as much information as possible and told me if I ever needed anything to give him a call back ( % 15.50) He said that he would answer all the questions that I had ( % 0.00) I ended up getting a good deal ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , CARCHEX seemed like a better choice ( % 43.75) I liked the price and the coverage ( % 60.00) It has been a good experience ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I searched for other ones and I figured that CARCHEX would be the best one ( % 41.67) Their customer service was great when I called in ( % 80.00) As long as I put the thing in online, they called me ASAP, and the customer service was good ( % 32.50) I had my oil changed last month ( % 0.00) I wanted to ask them what they cover if anything was to go wrong because I didn't get a chance to ask them on the phone ( % -50.00) But the person I spoke with was very friendly ( % 48.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Signing up with CARCHEX was a good experience ( % 53.75) Also, the price was good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I called CARCHEX and everything went well ( % 37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , The rep provided all the information I needed, and it was a great experience ( % 58.75) I just wanted the best plan possible for my vehicle, and she provided that ( % 50.00) The entire process was very fast, because I knew exactly what I was looking for ( % 17.00) But the real telltale sign of how good my experience with CARCHEX is when I'm in need of their services, which hopefully won't be for a while ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I liked the presentation of the person who helped me, and the price was right ( % 42.02) It went very well ( % 20.00) Check CARCHEX out ( % 0.00) See if it works for you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , When I was looking at them, Carchex actually called back and they were nice ( % 24.38) Also, the pricing was good and they gave me the coverage I liked ( % 65.00) There was no reason to keep looking and I went on and took advantage of the benefits of that day ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I chose Carchex because I went by what I felt about the person with whom I was speaking, how helpful I thought they were, how much information they were giving, and how well they listened to what my needs were ( % 28.75) Also, they didn't keep calling me every day and I also looked at the price ( % 0.00) The purchase was no problem at all ( % 0.00) I put it on my debit card over the telephone ( % 0.00) I don't like people going into my account and taking money out ( % 0.00) I like to pay myself even if I do it online and the rep gave me an alternate way of doing that ( % 0.00) I liked the fact that I have that option ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , The customer service is pretty good ( % 44.17) Down the line, if anything happens to my car, I know that I’ll have protection ( % -15.56) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , What made me get the coverage was the person who I spoke on the phone with ( % 37.50) CARCHEX sounded informed ( % 0.00) They gave me tips ( % 0.00) They knew what they were doing ( % 0.00) And they applied the applicable discount ( % 0.00) CARCHEX provides great service and get back to me at a reasonable time ( % 33.33) My experience went well ( % 0.00) I'm completely satisfied ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , When I talked to Carchex on the phone, they seemed to be the most trustworthy ( % 43.75) Their reps were good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Everything went good ( % 53.75) The customer service part was excellent ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , After reviewing the terms of the contract, I learned that CARCHEX offers service contracts and not a warranty ( % 23.75) Tons of loopholes and caveats for them not to pay ( % 0.00) When asked specific questions, they could not clearly answered what would be covered and what is not ( % -2.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I'm happy with my experience with Carchex ( % 58.75) The coverage was cheaper and I had a great experience with the reps ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , The customer service with Carchex was good and the rep answered all my questions ( % 53.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Carchex is a good business to get involved with ( % 53.75) The rep was very good with the information that he gave me ( % 91.00) The previous one that I was doing was with Endurance and they were charging me some dollars a month ( % -16.67) The rep with Carchex wanted to make sure it was comparable to that ( % 50.00) I'm satisfied to a point because when I looked at the package and when we were talking about it, he said it was gonna be some dollars a month ( % 50.00) It's now raised up to a month after the initial fee ( % 0.00) I have to call Carchex so I can get that straightened out ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Carchex had called me and at the time, I told the rep I was not making my decision right here ( % 33.04) The guy, at first, was kinda pushy but I kept telling him no ( % 25.00) But he had given me the best quote ( % 100.00) He told me it was only gonna be $ a month ( % 0.00) I called him back and when I got back on the phone, he said $ month wouldn’t even cover my windshield wipers ( % 0.00) It was a month ( % 0.00) The Better Business Bureau gave Carchex an A-plus rating, which was important to me ( % 45.00) Even though the guy was kinda pushy that day, he gave me more information than anybody else that I spoke to would give me over the phone without me trying to make a commitment ( % 50.00) When I called back, it was so easy to sign up ( % 21.67) I got everything taken care of right into the driver's seat of my car ( % 28.57) I would recommend Carchex to friends, family, and everybody ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , Carchex was a better deal than the other providers that I looked at ( % 25.00) I got a packet last week and it says what everything was covered ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/5
Original review: May , I bought a Chevrolet Tahoe and I got it straight from the dealership ( % 28.75) They work with just one warranty, and the one they sell is $, for , miles ( % 0.00) There was no other option, and I always knew that I was getting a bad deal with the warranty I had because it was the one that the dealership pushes automatically to go through to customers ( % -31.87) Carchex was really helpful ( % 20.00) I stayed on the phone half an hour with them, getting over everything, but it was good ( % 26.67) At the beginning, I was getting a two-year warranty and it was payments, but the guy I talked to made a mistake ( % 0.00) A manager called me back and said, "Oh, so we cannot divide the months of warranty to ( % 0.00) It's going to be ( % 0.00) But I'm gonna make you a good deal ( % 70.00) " He offered me a third year so I can divide it in payments ( % 0.00) Instead of ,, it was , and I ended up taking the , one that he offered me ( % 0.00) It was a lot more than I was getting and it wasn't that much money ( % 35.00) The warranty the Chevrolet dealership would have offered me would have been , miles, three years ( % 0.00) Carchex gave me , miles, three years ( % 0.00) I got much more in miles with Carchex, and everything's been great as far as the deal and the payment ( % 46.67) I already paid the first month ( % 25.00) Also, when I bought my warranty, they offered to send me a $ gift card in the mail if I told a friend and he bought a warranty for his car ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/4
Original review: April , I had been with another company for the last five years on another vehicle I had, and their coverage was minimal ( % 9.17) Even though it paid off one time, I was looking around for something else ( % 0.00) When I got on Consumers, I found Carchex had a little better rating, so I called them ( % 15.63) They were polite, prompt, weren’t pushy and specified what they covered well ( % 0.00) That means a lot ( % 0.00) I don’t like those pushy outfits that’s constantly trying to sell, sell, sell ( % 0.00) They were true to fact, to the point and that was the reason I went along with them ( % 35.00) Their quote was too high, and within a few minutes, roughly got down from $ to $ a month ( % -7.39) All of them do that trick where they get into that game of playing this way and that ( % -40.00) I talked to a few others but none of the others really came close to what I was getting from the company I got now ( % 0.00) With Carchex, I got a much better coverage, bumper-to-bumper for , miles, and I hope it works out well ( % 50.00) If they held true to what they said they're gonna do, I'd be very happy because I bought an older handicapped vehicle for my wife and traded off my newer vehicle to get this ( % 50.56) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/4
Original review: April , Carchex had the best price for the options I needed ( % 68.75) There's about a $ difference in price compared to other companies ( % -12.50) Also, Carchex's engine transmission part caught my interest ( % 0.00) I liked my rep from there too ( % 60.00) The only thing I'm not happy about is I haven't gotten my policy yet ( % -20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/4
Original review: April , The purchasing process with Carchex was good ( % 53.75) I talked with the salesperson and he helped me out and gave me a quote ( % 0.00) I talked to him before I got the car and I sat on it for three days ( % 0.00) He called me back and left me a message, and I called him back ( % 0.00) He said he was gonna give me the same price that we talked about ( % 0.00) I can make payments and it won't charge me extra ( % 0.00) It will stay the same ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/4
Original review: April , I talked to the reps on the phone and gave the mileage on the car ( % 37.50) They told me what they covered and I liked it better than the other guy ( % 32.50) So, I signed up with Carchex and they sent me a thing in the mail ( % 0.00) Some companies didn't want to offer electrical services but Carchex did even though it was little less miles than some of the other ones for the mechanical side ( % -15.97) They gave me the best overall warranty for my wife's car ( % 50.00) So far, everything has been fine and I would recommend them ( % 25.83) ( % 0.00)
consumeraffairs
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2022/4
Original review: April , The rep was really nice and helpful ( % 48.75) The purchase process went well ( % 0.00) Now, I'm hoping that they sent me something I can review ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/4
Original review: April , The rep knows how to talk to people and how to represent the company and himself ( % 37.50) He was the main reason why I chose Carchex ( % 16.67) There were five other companies that does what they do but he talked me into joining them ( % -12.50) I liked the way he carried himself and what he was saying ( % 60.00) He was knowledgeable and very good at his job ( % 91.00) Everything he said was right on the money ( % 28.57) ( % 0.00)
consumeraffairs
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2022/4
Original review: April , Both my rep and the manager were good to work with ( % 53.75) So far, the service is good ( % 40.00) As far as the selling part and getting me something that I was comfortable with, it was good to go ( % 40.00) ( % 0.00)
consumeraffairs
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2022/4
Original review: April , The agent was very compelling ( % 38.25) I told him that I was working with another provider, and he mentioned, "Well, have you done any reviews?" I said, "No ( % 0.00) " He said, "Take a look at their Better Business Bureau and just kind of understand where they are ( % 55.00) " That was a very telling sign ( % 20.00) However, Carchex gave the appearance that they provided one price then I pushed back and said, "This is what I'm willing to pay ( % 12.50) " They were able to meet me, which gave me some pause ( % 50.00) Why would they offer a higher rate when it's negotiable? It was a bit of a concern ( % 25.00) I just received the paperwork two days ago, and I may be canceling that service ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/4
Original review: April , The signing up process with Carchex was simple and dealing with the rep was great ( % 39.17) He explained the product very well ( % 20.00) ( % 0.00)
consumeraffairs
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2022/4
Original review: April , If you want a warranty, use Carchex ( % 37.50) They seem to be a reputable company ( % 50.00) I found them on the internet five years ago and insured a car with them ( % 0.00) I sold that car, and they gave me a pro-rata refund ( % 0.00) I used the warranty once, and it helped me ( % 0.00) They had good service when I called ( % 70.00) I called them back this time when I needed to add a warranty to my van ( % 0.00) I wanted the top coverage I could get for the vehicle ( % 50.00) It’s , miles and I'm trying to prevent any major expenses, as long as it'll last me ( % 0.42) Carchex listed what came with the package that my vehicle qualified for based on age and mileage ( % 0.00) They wanted for me to pay everything upfront, but I needed to break it into payments and the gentleman who signed us up was able to do that ( % 50.00) He told me, verbally, the different coverages ( % 0.00) However, he wasn’t as patient as he could be when we were trying to decide whether or not we could pay them all that at once ( % 0.00) He should have been a little easy on us during that process ( % 12.29) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/4
Original review: April , The experience was good when I signed up with Carchex ( % 53.75) They were also affordable ( % 0.00) ( % 0.00)
consumeraffairs
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2022/4
Original review: April , I liked the presentation that CARCHEX gave me ( % 48.75) I had CarShield and I was not satisfied with them at all ( % -25.00) I started not to take CARCHEX because they use the same third party as CarShield, but I talked to the Better Business Bureau and CARCHEX has an A+ rating ( % 16.67) The signup was smooth ( % 40.00) ( % 0.00)
consumeraffairs
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2022/4
Original review: April , My purchase experience was good ( % 53.75) Their payment plan was also a little better than other companies ( % 6.25) They were professional and had a fairly good knowledge of what they were speaking about ( % 40.00) They explained it very well ( % 20.00) They told me all that is covered and not ( % 0.00) However, as it turned out, I am not purchasing that vehicle anymore ( % 0.00) I already informed Carchex that I want to cancel the extended warranty on Wednesday but till now I have not got any confirmation of cancellation ( % 0.00) ( % 0.00)
consumeraffairs
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2022/4
Original review: April , I like the convenience of Carchex ( % 37.50) I was with them before and I decided to go back ( % 0.00) It was great when I signed up ( % 80.00) Their service was good ( % 70.00) ( % 0.00)
consumeraffairs
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2022/4
Original review: April , My car now is ( % 37.50) % electronic, so I wanted something to include everything and from what I read, CARCHEX had that available even to add on coverage for where the GPS system is ( % 40.00) The customer service rep was good and very nice ( % 74.00) ( % 0.00)
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2022/4
Original review: April , I liked the way CARCHEX did the premiums ( % 48.75) I paid premiums for months and then I'm done ( % 0.00) Their salespeople were so polite, too ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/4
Original review: April , I had a good conversation with the rep ( % 53.75) It was informative ( % 0.00) The policy covers most of the major parts of the car ( % 28.13) ( % 0.00)
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POSITIVE 🙂
2022/4
Original review: April , My warranty was out, and when I looked around, I felt Carchex had the best program ( % 68.75) I liked the rep too ( % 60.00) ( % 0.00)
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POSITIVE 🙂
2022/4
Original review: April , They were very attentive and they answered all my questions ( % 44.75) Then, they gave me a chance to review everything before I made the decision ( % 0.00) They found one or two instances where they could reduce it and then they said that if I found anything else that was lower, they would match it ( % 0.00) It was a very positive experience ( % 29.55) ( % 0.00)
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2022/4
Original review: April , I asked the man to send me a copy of the policy so I could read it first and they wouldn't do it ( % 31.25) I got it a couple of days ago and after I read it, I would have never bought it ( % 0.00) I should have read it first ( % 25.00) It's a phony setup, too ( % 0.00) They're not anybody and the dealerships in my area won't even accept it because they're such slow paying ( % -15.00) When you go on their website, the policy that I was buying is not even listed ( % 0.00) It’s a six-year policy, , miles and it's not on the website ( % 0.00) I'm just supposed to take their word for it ( % 0.00) It says it has rental car ( % 0.00) It would be four days before they would ever even authorize a repair and they only pay $ a day ( % 0.00) So, it's all smoke and mirrors ( % 0.00) The policy that Carchex sells has got so many exclusions in it that it's not worth the risk because they can turn me down for anything in the world ( % 6.48) I was in the business for years and I service my own vehicle ( % 60.00) And if I had a failure, and I don't have a receipt for every time I changed my own oil and purchased oil, they can decline the claim ( % 14.17) So, I’m canceling the policy ( % 0.00) I'm in the process and they’re making it as difficult as possible ( % -25.00) Read full review ( % 35.00)
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POSITIVE 🙂
2022/4
Original review: April , When I was signing up with Carchex, the customer service was great ( % 58.75) I liked it, the quality and everything that came with the package that I received ( % 60.00) The rep was very helpful too ( % 20.00) He answered all the questions before I could even ask ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/4
Original review: April , I was pretty skeptical about buying vehicle protection for the first time and Jerry cleared my doubts right away, he gave me an affordable price to pay each month and I can go to a shop knowing I won’t be putting myself in debt, I say CARCHEX is a great service in my eyes! ( % 27.68)
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POSITIVE 🙂
2022/4
Original review: April , The sales reps were very kind, nice, suggesting, and overall, I’d give them a ( % 43.88) I did the quote three weeks out, then I didn’t get a chance to pay for it right then and there ( % 28.57) When I called back, they said that the rate changed, but one of them was able to give me a discount ( % 25.00) He helped me out ( % 0.00) I also received a packet from Carchex explaining what was in the quote ( % 0.00) ( % 0.00)
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2022/4
Original review: April , Happy with the experience, explanation of plans, given time to talk to my dealer, and repair shops on acceptance of policy and call back to discuss questions on policy ( % 39.17) Happy to review other policy question salesperson that help in my choice ( % 33.75) ( % 0.00)
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2022/4
Original review: April , They cover the highest amount and they had the major things that my dealership was not covering ( % 21.88) I spent a good minutes with the rep to make sure that I"m not signing on the dotted line with any loopholes in the policy ( % 36.67) The rep went through it line by line to like, “No, our coverage is better than what your dealership is offering, and the price is about the same for the premium monthly ( % 25.00) ” So far, my experience with CARCHEX has been amazing ( % 35.00) ( % 0.00)
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POSITIVE 🙂
2022/4
Original review: April , Customer service was very helpful and made the transaction painless and smooth ( % 32.50) I feel at ease knowing Carchex is backed and supported by so many reputable companies ( % 50.00) They offer better coverages than other Auto warranty companies and at a fair price ( % 35.83) I would recommend to friends and family ( % 0.00) They are the only company that did not pressure me, which made my decision that much easier ( % 10.00) ( % 0.00)
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POSITIVE 🙂
2022/4
Original review: April , Attentive Oriental and sure what you need for the vehicle and service but it's like a leg what cost at first but as for the investments it's totally worth it ( % 36.50) Florida heat is lurking for ya ac unit so it's coverage you'll count on for sure ( % 50.00) ( % 0.00)
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2022/4
Original review: April , Called and got coverage // ( % 37.50) No problem!! Called to cancel coverage // ( % 0.00) Big problem! Email link to cancel errored out immediately! Phone # provided to cancel, you are told, "Give me a second" and you are provided with about minutes or more of irritating music and no one ever comes back on the line!!! And then dial tone! Very unprofessional! ( % 5.83)
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2022/4
Original review: April , My representative Mr ( % 37.50) ** was very polite and patient with me, but he spoke very fast ( % 23.00) I asked him to slow down which he did without hesitation ( % -22.78) He was able to answer all my questions as well as gave me a return call informing me my information would be updated ( % 50.00) He said the contract would appear with a different deposit amount but would be fixed to reflect the $ quoted deductible for repairs ( % 5.00) ( % 0.00)
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POSITIVE 🙂
2022/4
Original review: April , The rep tried to down-talk every other warranty company and make it seem like they were the best ( % 41.67) That's one of the main things I didn't like with CARCHEX ( % 16.67) A week or so later, I attempted to make a cancellation and the rep refused to cancel ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/4
Original review: April , The purchase process went pretty well ( % 31.25) But I don't agree with having to pay three grand for something the warranty ( % 50.00) But the payment is reasonable and the rep explained that to me really quickly ( % 26.67) He told me what it would be for the next months ( % 0.00) He told me my plan covers my car and if I sell it, I can transfer my plan to whoever buys my car or to another vehicle ( % 0.00) If I don't like the way people are talking to me, I hang up ( % 0.00) But the rep was a good guy ( % 70.00) He called me as soon as I bought my car and I told him, “I'm on the road right now ( % 28.57) I can’t talk to you ( % 0.00) I just bought the car ( % 0.00) I got to drive all the way back home now ( % 0.00) ” And he's like, “All right ( % 28.57) Well, I can give you a call ( % 0.00) ” And then he followed up asking, “Is this a good time?” ( % 70.00) Read full review ( % 35.00)
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2022/4
Original review: April , I contacted CARCHEX and talked to Benjamin ( % 37.50) He told me to call him when I got ready and gave me his number ( % 20.00) He never bothered me, unlike other companies ( % -12.50) It was really good with him when I was signing up ( % 70.00) ( % 0.00)
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2022/4
Original review: April , The rep was awesome ( % 68.75) But I found better coverage ( % 50.00) With the other warranty company, I have more mileage and for little checkups and services, they pay for most of that ( % 17.19) They also give roadside assistance and hotels ( % 0.00) Other than that, I'd still refer people to CARCHEX ( % -12.50) ( % 0.00)
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POSITIVE 🙂
2022/4
Original review: April , The rep answered all questions that I had ( % 37.50) He made sure I understood everything before going on with the policy ( % 50.00) ( % 0.00)
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POSITIVE 🙂
2022/4
Original review: April , Demetrious ** was very friendly and very helpful in getting me the coverage that I needed at a price I could afford ( % 35.42) I am very satisfied with the cost of the warranty ( % 65.00) I will for sure come back to Carchex next time that I need an extended warranty ( % 16.67) ( % 0.00)
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POSITIVE 🙂
2022/4
Original review: April , The salesperson that I had made me feel very comfortable ( % 44.75) He presented everything and the way he was explaining was very simple ( % 0.00) It took about a week for me to make the purchase and that was because of my schedule and his schedule ( % 0.00) I didn't want to speak to anybody else, so I was waiting for him ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/4
Original review: April , I went with Carchex's price and what they offered ( % 37.50) The gentleman I talked to was professional and I got the plan that I wanted so I was happy ( % 45.00) They did a good job ( % 70.00) ( % 0.00)
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2022/4
Original review: April , I studied all the different warranty companies on the open market and decided Carchex was reputable and that they were good ( % 31.50) Devin was my rep and his superior was James ( % 70.00) They were very professional and they explained everything that needed to be explained in detail ( % 13.00) They did this a couple of times over and over ( % 0.00) They answered everything I needed them to answer ( % 0.00) I got the basic coverage just to cover the vehicle in case something happens ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/4
Original review: April , It's been almost a month since I signed up and I have not received my contract in the mail ( % 37.50) I get days to cancel but I have not had an opportunity to read through the details of what I signed up for ( % 0.00) I called and supposedly the confirmation email had the contract ( % 0.00) It does not! You lie ( % 0.00) I feel like you are stealing from me ( % 0.00) I need to call tomorrow to cancel because I don't have a clue what I signed up for! ( % 0.00)
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POSITIVE 🙂
2022/4
Original review: April , I chose CARCHEX because the rates and the package were a little better when I did my research ( % 22.92) I had CarShield before and they had a lot of stipulations on what you could use it for ( % 0.00) CARCHEX was just a little better on that ( % 15.63) The customer service rep was great too ( % 80.00) I just got this warranty last month and I have to switch it from one car to the next ( % 0.00) I just sold the car that I actually had it on ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/4
Original review: April , The rep was a good professional, helpful, polite, and good communication all around ( % 46.88) I've been with Carchex for two years, and my experience has been excellent ( % 100.00) ( % 0.00)
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POSITIVE 🙂
2022/4
Original review: April , Very knowledgeable and accommodating ( % 28.75) They checked back when they said they would ( % 0.00) Price match guarantee and much more positive things ( % 36.36) Andy helped us out and he was extremely helpful ( % -12.50) I shopped around for weeks and chose Carchex ( % 0.00) The garage I use also recommended them ( % 0.00) Said they are a pleasure to work with ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/4
Original review: April , I purchased my first policy years ago and have been very happy with the ease of claims ( % 54.17) Transferring that warranty to the new owner was easy too! I’ve already purchased my second policy and if I need to file a claim, I look forward to a smooth process ( % 26.95) ( % 0.00)
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2022/4
Original review: April , The company that I had a contract with before stopped selling the service contracts and recommend Carchex ( % 37.50) I called the phone number that I was given and ended up getting Mr ( % 0.00) Murray ( % 0.00) He was courteous and covered most of the facts that were in there ( % 55.00) Signup was fairly easy, but the only thing I got in the email was no welcome package ( % 1.11) It was just an indication from Murray about the contract ( % 0.00) It's been a month, and he kept saying I’ll get the paperwork in the mail ( % 0.00) I'm back in Ohio, and I still don't have any paperwork yet ( % 0.00) I'm starting to worry, ‘cause this is $, I'm out, and I don't know if this is legitimate or not ( % 0.00) I just left the agent that sold me the package a voice message this morning ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/4
Original review: April , I was extremely pleased with the service it provided to me when I reached out to inquire about car warranty coverage for my vehicles ( % 43.75) I would definitely recommend Carchex to all of my friends! The customer service that was provided to me yesterday was awesome! ( % 50.00)
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POSITIVE 🙂
2022/4
Original review: April , My representative was very helpful and knowledgeable about the plans ( % 28.75) He always answers my questions promptly ( % 0.00) The plan was better and covered more than I was expecting ( % 50.00) The packet was mailed promptly and are hopeful that the company is easy to work with ( % 43.33) ( % 0.00)
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POSITIVE 🙂
2022/4
Original review: April , Carchex was a trusted provider and signing up with them was a pretty good process ( % 44.17) I was just a little taken aback ( % -18.75) The sales rep seemed to know more than the manager did because I asked a specific question about my radiator being covered ( % 25.00) The sales rep said yes and the manager said no ( % 0.00) I got a copy of the policy, and it said yes ( % 0.00) The only difference that I found with Carchex is they provide preventative maintenance ( % 0.00) If a mechanic says, "The next ,, , miles, this is gonna go out," they will actually replace it as opposed to waiting for it to go out ( % 0.00) Other than that, the $ deductible seems to be pretty in line with what everybody else has ( % 6.25) So far, Carchec is good ( % 40.00) Read full review ( % 35.00)
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POSITIVE 🙂
2022/4
Original review: April , I'll recommend Carchex ( % 37.50) The process was easy ( % 43.33) The rep explained the coverage very well ( % 20.00) ( % 0.00)
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POSITIVE 🙂
2022/4
Original review: April , The enrollment process with Carchex was smooth and easy ( % 40.28) The guy who helped me worked with me on everything that I needed ( % 0.00) I decided to buy the whole plan completely ( % 15.00) Everything was good and I'm really satisfied overall ( % 40.00) ( % 0.00)
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2022/4
Original review: April , I received the paperwork yesterday, and I was reviewing all these things the person who tried to sold me that program had told me ( % 37.50) He said I can discontinue the program anytime ( % 0.00) Now, I'm seeing a total of $, ( % 0.00) That's not right ( % -14.29) What the rep said and what is on the paper is not same ( % 0.00) ( % 0.00)
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2022/4
Original review: April , My car is over , miles and having a protection plan for it is very valuable ( % 28.75) I signed up with Carchex as I liked their coverage and their payment ( % 60.00) The experience was good ( % 70.00) ( % 0.00)
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2022/4
Original review: April , I've had kind of a difficult experience with CARCHEX ( % 15.83) When I signed up, my car didn't have any issues but then it started shuddering ( % 0.00) I got it diagnosed and they denied my claim because they said the check engine light didn't come on ( % 40.00) They wouldn't fix it ( % 0.00) After that, when I went to make the payment again, they told me it was too late to get back with the same company ( % -10.00) Now, even though I filed the claim, I can't get my car fixed ( % 10.00) I was paying monthly for a service that I can't even use because the new underwriter that they gave me won't cover the repair because it's a preexisting condition ( % 13.64) It's a weird situation to be in ( % -50.00) But the rep I spoke to, Craig, was very nice ( % 78.00) He said the claim on CARCHEX's end was still open ( % 0.00) ( % 0.00)
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2022/4
Original review: April , I had been with another company for the last five years on another vehicle I had, and their coverage was minimal ( % 9.17) Even though it paid off one time, I was looking around for something else ( % 0.00) When I got on Consumers, I found Carchex had a little better rating, so I called them ( % 15.63) They were polite, prompt, weren’t pushy and specified what they covered well ( % 0.00) That means a lot ( % 0.00) I don’t like those pushy outfits that’s constantly trying to sell, sell, sell ( % 0.00) They were true to fact, to the point and that was the reason I went along with them ( % 35.00) Their quote was too high, and within a few minutes, roughly got down from $ to $ a month ( % -7.39) All of them do that trick where they get into that game of playing this way and that ( % -40.00) I talked to a few others but none of the others really came close to what I was getting from the company I got now ( % 0.00) With Carchex, I got a much better coverage, bumper-to-bumper for , miles, and I hope it works out well ( % 50.00) If they held true to what they said they're gonna do, I'd be very happy because I bought an older handicapped vehicle for my wife and traded off my newer vehicle to get this ( % 50.56) Read full review ( % 35.00)
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2022/3
Original review: March , My customer service rep wasn’t pushy and was understanding about what I was looking for ( % 37.50) I’d shop with him again ( % 0.00) I wanted full coverage, as much as I could get, because I have an older model ( % 23.89) A lot of places aren’t necessarily trying to cover everything ( % 0.00) I needed engine and transmission coverage because that was the issue with my old car ( % 10.00) The process with CARCHEX was easy, straightforward, and simple ( % 26.94) I appreciate that ( % 0.00) They were willing to negotiate ( % 25.00) The wiggle room that they had was one of the selling points ( % 0.00) I got the welcome packet a couple of days ago ( % 80.00) ( % 0.00)
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2022/3
Original review: March , The customer service is excellent and very thorough ( % 52.50) ( % 0.00)
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2022/3
Original review: March , The customer service was very well ( % 28.75) My representative made sure that I got a good package deal ( % 60.00) Then, his boss got on the phone and talked to me ( % 0.00) Everything seemed certified and I was happy with what is included to get repaired if I ever have a problem ( % 80.00) So far, everything is good ( % 40.00) ( % 0.00)
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2022/3
Original review: March , The customer service has been great so far ( % 42.50) I've only used CARCHEX once ( % 0.00) But the couple of times I've had to interact with CARCHEX, everything was simple as ,, ( % 0.00) Even the lady who did everything at the dealership was surprised ( % 10.00) She said it was normally a hassle with other extended warranty companies ( % 1.25) She was even pleased with how smooth everything went ( % 45.00) ( % 0.00)
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2022/3
Original review: March , CARCHEX said they would cover my car for an extra , miles ( % 18.75) I got , miles on it now ( % 0.00) They were the only ones who would seem like they would give me a car warranty so I bought the warranty from them ( % 0.00) ( % 0.00)
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2022/3
Original review: March , It was a good package ( % 53.75) I liked it ( % 60.00) When we were discussing the policy with Carchex, it wasn't wonderful, but it wasn’t terrible ( % 0.00) ( % 0.00)
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2022/3
Original review: March , My experience with Carchex was good ( % 53.75) Making my purchase took to minutes, and the customer service was excellent ( % 100.00) The rep went step-by-step and it was above and beyond ( % 0.00) ( % 0.00)
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2022/3
Original review: March , There were different options available based upon my situation and the reps looked to find the best option to fit what I needed ( % 43.50) The experience was simple and straightforward ( % 18.75) ( % 0.00)
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2022/3
Original review: March , The guys were really nice, friendly and professional on the phone, but I didn't get what I was quoted ( % 36.25) They said I would get , miles for the coverage, and the brochure only says , ( % 0.00) I'm going to cancel for that simple fact and they came up with the cash sale value of $, ( % 0.00) The truck’s worth grand, and they're only going to offer me $, in repairs, if anything goes wrong ( % 7.50) That doesn't cover anything ( % 0.00) If the motor blows in it, that's seven grand right there ( % 39.29) If the transfer case goes bad, that's ( % -70.00) If the transmission goes, that's another , ( % 0.00) It's not worth spending bucks a month on something that's not gonna pay out ( % -15.00) ( % 0.00)
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2022/3
Original review: March , Looking at the plan that this order # goes to is not what was discussed ( % 37.50) The plan discussed was days plus miles not miles ( % 0.00) Also there is no website that I've found that I can login to for more details about the plan I purchased ( % 50.00) Maybe someone can email me some more info about the plan I bought ( % 50.00) ( % 0.00)
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2022/3
Original review: March , The reps at Carchex were attentive, got back with me in a timely process, and were available when I needed to ask a question or when I wanted to have a document sent over ( % 29.38) They always meet my request ( % 0.00) However, I still haven't received the copy of the warranty by email ( % 0.00) ( % 0.00)
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2022/3
Original review: March , Initially, Devin was good ( % 35.83) But I called and talked to somebody, and they were very rude ( % -39.00) ( % 0.00)
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2022/3
Original review: March , With Carchex, I like the options of where I can get repairs and the price ( % 37.50) It was easy to purchase the policy ( % 43.33) ( % 0.00)
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2022/3
Original review: March , One of my good friends had Carchex and said it's good ( % 59.17) I took my friend's advice and I love Carchex already ( % 50.00) My car had a problem, but I got it fixed ( % 10.00) The guy said that I can take it in if it needs any type of work ( % 0.00) A lot of people should get Carchex on their vehicles ( % 0.00) ( % 0.00)
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2022/3
Original review: March , Everything was okay in the beginning, then we had a little bit of a problem when there was a claim that needed to be paid ( % 22.92) That took a few weeks to get straightened out ( % -20.00) I was under the impression that it was % reimbursement, minus the deductible ( % -10.00) They also didn't tell me when I signed up that they could use junkyard parts ( % 0.00) To serve everyone, Carchex could be more upfront about what is covered ( % 50.00) ( % 0.00)
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2022/3
Original review: March , I liked the plan offered to me ( % 48.75) It was what I wanted ( % 0.00) ( % 0.00)
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2022/3
Original review: March , I’ve been going through Carchex since ( % 37.50) I like the service but I needed a tow the other day and had to pay out of pocket prior to the person moving my car ( % -6.25) That was the first time having that happen to me and was a poor experience ( % -7.50) Carchex told me all the tow trucks in the area were busy so the morning was booked up ( % 10.00) I called a private guy on Craigslist to tow it ( % 0.00) Me being in the state where I live at and couldn't even get a tow truck was messed up ( % 13.64) But maybe it’s something changed around here ( % 0.00) The tow trucks have been overpricing people and this is Michigan so there’s a whole bunch of potholes ( % 20.00) I filed a claim once but the guy that I went to was a sketchy dude ( % 0.00) Carchex said they would have covered it but the guy said that Carchex wanted them to take the part off the car, open it up, and show them ( % 0.00) The guy said he didn’t want to do all that ( % 0.00) I had to take it to another place ( % 0.00) They said because the drive shaft messed up the transfer case, that they wouldn’t cover it ( % 0.00) But it's all part of the drivetrain ( % 0.00) That was the worst thing I had to come out of my pocket ( % -100.00) I paid $, to get it done ( % 0.00) But lately, I’ve been satisfied with Carchex because it's changed over the years ( % 10.00) I've been out of town and called for a jump, and they showed up ( % 0.00) Read full review ( % 35.00)
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2022/3
Original review: March , The guy that I spoke with was real professional and answered my questions ( % 26.25) At one point, our call got disconnected, but he called me right back ( % 14.29) He worked out a plan that I was comfortable with ( % 40.00) Anybody that I know that's buying a used car or that had a car for a while that the warranty had expired on, I would recommend Carchex for them ( % 0.00) ( % 0.00)
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2022/3
Original review: March , The reps were very helpful ( % 28.75) My experience signing up with Carchex was easy ( % 43.33) ( % 0.00)
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2022/3
Original review: March , The reps were good to talk with and very informative ( % 42.50) I liked the plans that Carchex advertised ( % 60.00) It sounded good ( % 70.00) ( % 0.00)
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2022/3
Original review: March , Carchex took care of what I needed ( % 37.50) I bought a policy from them, and so far, so good ( % 40.00) The rep went over the plans and explained them to me ( % 0.00) ( % 0.00)
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2022/3
Original review: March , The contract price is already incredibly expensive, but then I receive the contract and see in the fine print that I have to cover the diagnostic charge, as well as all costs over per hour ( % 9.72) I was also not told that coverage wouldn't begin until days after signing up ( % 0.00) The car is a bmw and there are no mechanics anywhere near me that charge this low of a price ( % 5.00) I called to cancel (I'm still within the days) and the first time I called the call was dropped after waiting for minutes ( % 25.00) I tried calling several other times and the call doesn't even connect ( % -6.25) It's just dial tone ( % 0.00) ( % 0.00)
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2022/3
Original review: March , I was calling around and checking prices ( % 37.50) No one wanted to help a little bit by lowering the price ( % -18.75) When I called CARCHEX, the gentleman there worked with me ( % 0.00) The plan covers everything under my hood and I feel good about having this ( % 70.00) ( % 0.00)
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2022/3
Original review: March , I compared several different options and CARCHEX had a lower monthly rate ( % 12.50) I was looking at a deal offered directly through Ford but I could only use Ford dealers, unlike CARCHEX where I could go almost anywhere ( % 5.00) Customer service explained everything clearly ( % 10.00) It was a very easy, positive, and simple process ( % 26.35) It was very good service ( % 91.00) ( % 0.00)
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2022/3
Original review: March , I spoke with Brandon and he was very, very nice to me ( % 57.75) He always seemed like he was working with me to try to get me the best deal possible ( % 50.00) CARCHEX really worked with me ( % 20.00) ( % 0.00)
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2022/3
Original review: March , CARCHEX has different payment options and different programs ( % 12.50) I didn't want to do a monthly payment, which was what the other company that I called had ( % -12.50) The only thing with this warranty is I didn't like the additional cost ( % 0.00) But I understand they have to do it because of the risk that they're taking because mine was a salvage title ( % 0.00) I was glad that CARCHEX offered coverage to a salvage title ( % 50.00) When purchasing a warranty, make sure about what's covered and what's not covered and if there's a deductible, how much the deductible would be ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , Devon told me I could not get the same policy that I’ve had for the past years ( % 4.17) Then he passed me off to James ( % 0.00) Yes I could get the same policy with exception ( % 0.00) Of course the cost increased which I expected ( % -10.00) James was great! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , The rep from CARCHEX was very knowledgeable, and he's made the process super easy for me ( % 33.54) He sounded like he knew what he was talking about ( % 0.00) I like the overall comprehensiveness of the policy that he recommended to me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , The rep that I dealt with was real great ( % 68.75) He was knowledgeable on a lot, too ( % 0.00) Instead of just telling me, "Hey, this price and this here," he broke everything down to me ( % -15.56) He transferred me to a supervisor ( % 0.00) He kind of went over my financial information and I explained to him my account, my life and how I juggle the bills ( % 30.00) Then he lowered my payments down by stretching my money out ( % -15.56) So that was great ( % 80.00) The price was lower compared to others ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/3
Original review: March , When I had a claim, they paid for the claims ( % 37.50) But I called to cancel one of the policies I have because I sold the car ( % 0.00) They sent me everything I need to cancel but it’s not finished yet ( % 0.00) I just sent in the paperwork ( % 0.00) But I like Carchex ( % 0.00) They follow through on everything, and that’s what I have them for and that’s why I keep coming back ( % 0.00) So if I get a used car, I go to CARCHEX ( % 0.00) Every now and then, I might have to stay on the phone a little too long, but it is what it is ( % -11.88) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , They were pretty awesome and workable ( % 54.17) The rep that I spoke to was very helpful ( % 20.00) He reached out to his supervisor and got the details ( % 0.00) He was a really awesome guy ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , It was a very easy process for signing up and very informative as well I received a discount and so far I am pleased with the service and coverage options my deciding factor was the recommendations and great reviews posted after some research ( % 42.31) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , It was hassle-free and painless with Carchex ( % 37.50) They gave me straightforward answers about what's covered and what's not, and that's what I like ( % 37.50) There were no guessing games ( % 0.00) Their customer service was great ( % 80.00) That’s one of my pet peeves - if you give me bad customer service, I no longer want your business ( % -70.00) My payments are also reasonable ( % 20.00) I'm months away from retirement, so I need everything to be within my budget ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/3
Original review: March , I've had a great experience with Carchex, so far ( % 42.50) I've been with them for years and recently renewed my warranty with them ( % 0.00) The service hasn't been excellent, but good enough to stay with them ( % 56.67) I plan to stay with them as long as they allow me ( % -5.00) There have been some slowdowns, a few hiccups, but they were all ironed out ( % -20.00) They could improve the speed when their adjusters come out though ( % 0.00) There were a few times when they took several days, and the car was in the shop waiting on the adjuster to come out ( % -10.00) ( % 0.00)
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POSITIVE 🙂
2022/3
Original review: March , Great experience, upfront and not too pushy ( % 58.75) Their plan was better than the competition hands down ( % 17.22) Everything was explained in detail in layman’s terms ( % 0.00) Will definitely be recommending them to my friends ( % 0.00) If the service side is even half as good as the sales side I won’t have any problems if I have a claim ( % 26.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , The agent was very helpful and thorough ( % 28.75) I pray if I ever need to use the policy, it is just as outstanding! Policy price for coverage seems fair ( % 66.25) The payment plan is affordable as well ( % 0.00) The agent took his time in explaining all the coverage and benefits ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , The customer service and plan options at Carchex are great ( % 58.75) ( % 0.00)
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POSITIVE 🙂
2022/3
Original review: March , It was a good experience with Carchex ( % 53.75) I called them and they explained things to me fully ( % 0.00) They said they sent me the details in a package, which they did ( % 0.00) Everything's been on the up and up ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/3
Original review: March , I hadn't had CARCHEX long enough to file a claim ( % 10.83) But it became an issue to see what they covered or to be able to ask any questions about what I saw that's being covered ( % 50.00) They didn't say the exact words ( % 25.00) I called them last week to cancel my policy but they have not gotten back with me ( % 0.00) When I was on the phone with them, they put me on hold but the rep told me, "Give your number and everything, and we'll call you back ( % 0.00) You won't lose your place in line ( % 0.00) " I never received a phone call ( % 0.00) But when it's time for them to collect their money, I hear from them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , The reps were professional and answered our questions ( % 10.00) That's why we decided to go with Carchex ( % 0.00) Their service was great, and if they had to clear something up, they did ( % 45.00) It went smoothly ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , No dealer or mechanic would take this this warranty ( % 0.00) I could not get my money back from Carchex ( % 0.00) They they should name themselves car junk ( % 0.00) When I called them they said if I was not satisfied I could get my money back but I was just left on hold ( % -8.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I am completely satisfied with the way I was treated and provided information by my agent ( % 50.00) He answered all my questions and made accommodations for my concerns ( % 0.00) ( % 0.00) I was happy to sign the contract and become a CARCHEX client now ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I was very pleased with the rep ( % 65.00) ( % 0.00)
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POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Thank you! I have always had coverage on my vehicles and this experience has been the EASIEST and most pleasant one yet ( % 61.67) I will always use CARCHEX for future car warranty services ( % 0.00) My service rep was Steven **! Thanks, Alexandra ** ( % 20.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Purchased protection for truck I had bought, have NEVER received any info from you ( % 0.00) I’m sitting here contemplating canceling, if you don’t know what you have you won’t miss it ( % 0.00) No card or letter to prove I have coverage ( % 0.00) Can’t take nothing to a garage and expect to get service ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Have not used it as of yet, remember having it with another car and they covered everything I need it have ( % 0.00) A hardly used vehicle but I know if anything electrical goes it will thousands and I had the experience with another car ( % -29.17) ( % 0.00)
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POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , CARCHEX was doing phenomenal jobs on my first time dealing with them ( % 37.50) They got across the board for me ( % 0.00) I got the extended warranty because I'd like to be safe than sorry ( % 0.00) One thing I like about CARCHEX is the $ deductible, and then they gave me the best deal possible ( % 50.00) I'm satisfied for what I pay a month ( % 50.00) I own seven cars now, and they all have CARCHEX as their extended warranty ( % 60.00) CARCHEX is an incredible company ( % 90.00) I had to file one claim, and the claim process is so easy ( % 43.33) They don't give you the hassle like other companies will or like other individuals ( % -12.50) You can take your car anywhere, too ( % 0.00) I took my car to the Mercedes Benz dealership and they fixed it ( % 10.00) It was peace of mind ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , When there was anything needing to be corrected or explain, quickly took care of ( % 33.33) What importance to me is honesty ( % 0.00) So I got a package deal of stress-free, honest and coverage my my car ( % 60.00) All around great customer service ( % 80.00) ( % 0.00)
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POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Carchex was good ( % 70.00) The only reason why I terminated my warranty was I sold the vehicle that I had the extended warranty with, and the people didn't want to keep it ( % 0.00) Carchex has a -day period and gave me back the money ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I purchased a contract and did not learn that CARCHEX uses American Auto Shield as the provider until after the sale was complete ( % 5.00) A quick Internet search turned up page after page of awful comments ( % -33.33) A call to CarChex to cancel my policy under the -day money back guarantee resulted in someone "transferring" me (I think I was just put on hold) to wait for the "Cancellation Department" ( % 0.00) After minutes on hold, a recorded message came on stating that there were no representatives available, and to leave a message ( % 40.00) I left my information, requested cancellation of the policy, and requested a call back ( % 0.00) I have not received a call back within hours, so I have sent a letter via registered mail to both CarChex and to American Auto Shield requesting cancellation ( % 0.00) I have also posted a report to the Better Business Bureau, hoping that I have not seen the last of my money ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , When it comes to high end repairs, CARCHEX is definitely the way to go ( % 8.00) The rep was very knowledgeable and professional ( % 15.00) ( % 0.00)
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POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , The customer service is good ( % 70.00) They helped me out a lot ( % 0.00) They only told me one plan, but it was perfect for me ( % 50.00) Everything was great ( % 80.00) ( % 0.00)
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POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I called Carchex vehicle warranty company to see what plans they offered and the cost associated with them ( % 0.00) I spoke with Murray who offered to help me with my situation since I’m retired and live on a fixed income ( % 11.82) I’m glad Murray signed me up and gave me a great deal to start my warranty coverage ( % 65.00) Thanks ( % 20.00) ( % 0.00)
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POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , The sign up was quick and the guy that I talked to was nice ( % 46.67) But I had to wait days and I didn't know that ( % 0.00) I don't like that part ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , They did a great job explaining the coverage, what was expected of me, the policy, and the information that they were going to be sending me ( % 35.00) They made it very easy and answered all my questions ( % 56.33) I had a great experience ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I had a contract with Carchex previously on a different vehicle and I didn't have to go through any hoops when my truck needed to be fixed ( % 5.00) But the process this time was a little different and it wasn't as smooth as it was the first time that I signed up with them ( % 11.56) I spoke with someone, and then they went and got their manager ( % 0.00) It was almost like buying a car ( % 0.00) It was a little weird ( % -34.38) It made me kind of question was I really speaking to CARCHEX at first? The people were nice, but it didn't seem like it was a situation that needed to be handed off to a manager ( % 41.25) But everything went well ( % 0.00) I'm just waiting for my paperwork ( % 0.00) I haven't seen it in my email as of yet ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , CARCHEX was very polite and they tried to secure me the best possible warranty ( % 40.00) So far, things have been good ( % 40.00) The purchasing process was handled very professionally ( % 13.00) ( % 0.00)
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POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I bought a used Ford Mustang GT and I wanted to get a warranty because it had low mileage on it and I want to keep the car up ( % 0.00) The car had a Roush conversion on it, and CARCHEX didn't cover the conversion even though it was factory installed ( % 0.00) So, I cancelled the warranty and I'm waiting on my refund ( % 0.00) I would have still been in contract not even knowing that my vehicle isn’t covered if I wouldn’t have read everything ( % 0.00) The salesman will talk nice to you, but you got to make sure you read the fine print ( % 50.56) CARCHEX is a good company as far as the stuff that they offer ( % 40.00) If you got a regular car and you’re trying to get some quotes on a regular car, CARCHEX wouldn’t be a bad idea ( % -23.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , The customer service was awesome, and the plan options were really good ( % 85.00) Carchex is really good too ( % 70.00) They work with you on getting you the right plan that you're looking for, and even if it's a plan that's a bit out of your budget, they try to give you that plan at a cheaper rate ( % 28.57) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , The rep was friendly, helped me find a good deal, and was an excellent conversationalist, very warm And inviting ( % 71.38) The only downside was the wording of the protection plan - the name is titanium, but there should be a subscript letting potential customers know that this is a bumper to bumper coverage ( % 0.00) That would set the customer's mind at ease ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , I found all persons in which I came into contact were both personable and knowledgeable ( % 0.00) It was a delight to have those who did not run down a list of predetermined answers I did not ask ( % -15.56) Rather, I was treated with both dignity and respect and given a detailed and comprehensive overview of all coverage ( % 40.00) ( % 0.00)
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POSITIVE 🙂
2022/2
Original review: Feb ( % 37.50) , Endurance has a better month-to-month price, but Carchex paid what the value of the car was ( % 50.00) The first time, the rep knew everything ( % 25.00) He knew the competitor and what they were going to offer ( % 0.00) But when I sold my truck, I was going cancel and the guy I talked to was not the nicest guy ( % 0.00) He faded me and I never heard from him again ( % 0.00) Also, Carchex still hasn't gotten back to me on when I canceled because I put $, down and they still haven't told me if it went towards my new policy or if they were gonna send me the money back ( % -0.48) ( % 0.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I've been with Carchex ever since my factory warranty wore out ( % 0.00) So, it should be about years that I've been with them ( % 0.00) I'm very happy and satisfied with them ( % 75.00) I just renewed my warranty with them ( % 0.00) I went from Hyundai and they were not doing their job and I was concerned ( % 0.00) So, I started to go to another mechanic ( % 0.00) I had check to make sure first that he was qualified with CARCHEX also and he was ( % 37.50) He's very happy with them too ( % 100.00) Sometimes, it's very hard to get ahold of Carchex because everybody's calling them but when I get ahold of them, they're very knowledgeable ( % -8.96) The last time I called them, I didn't even know what I was calling about ( % 0.00) The mechanic told me what I needed and told me to give them a call ( % 0.00) I called Carchex and told them what the problem was and the guy explained what the problem was and exactly the detail what they wanted the mechanic to do ( % 25.00) He said what the mechanic was doing and what they wanna pay him for it ( % 0.00) I was gonna have to pay the $ on it but everything else, they were gonna pay to him ( % 0.00) Carchex explained the detail to the mechanic that works with my car and paid him very fast also ( % 26.00) He said that he sent them a bill in the morning and they sent a check in the afternoon ( % 0.00) One of the things that I was impressed with was that when I called Carchex up, they asked me the right questions, and I told them what I think ( % 64.29) They figured out how much it was going to be and the first thing they did was tell me if they could cover it or not ( % 22.50) Read full review ( % 35.00)
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2022/1
Original review: Jan ( % 37.50) , It made me feel like a timeshare presentation where the first price was a million dollars, and you talk to somebody and it's down to , ( % 4.72) And you again talk to somebody, and it's down to for the exact same service ( % 3.15) So if CARCHEX could just be upfront with what it is, and either a person can make the decision to pick it or leave it ( % 0.00) When something's good, you don't have to inflate it in order to get the consumer to buy it ( % 70.00) It's a good product ( % 70.00) It stands alone ( % 0.00) I talked to three people before I got a price that I could work with ( % 0.00) Other than that, I was glad with the positivity of the initial person that I spoke with and his knowledge of the brand ( % 12.50) ( % 0.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , CARCHEX offered me a good deal and it all went well ( % 70.00) I told the gentleman what I needed ( % 0.00) He was able to offer me a plan that was affordable ( % 50.00) He was very helpful to explain to me certain things once I got the email that had some information in it ( % 20.71) I had questions and he stayed on the phone with me and answered them ( % 0.00) So, he was very helpful ( % 20.00) Excellent customer service ( % 100.00) This car is older, so I thought it was a fair option ( % 43.33) CARCHEX was the only one that offered me exactly what I wanted ( % 12.50) When I looked on ConsumerAffairs, they told me which was the best to go with and CARCHEX was definitely the best ( % 66.67) ( % 0.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , The signup process was easy ( % 43.33) The rep was nice and helpful ( % 60.00) Everything was perfect ( % 100.00) ( % 0.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I worked with Will and he seemed kind of easygoing and down-to-earth ( % 60.00) He didn’t try to talk me into too much ( % 20.00) They first mentioned the Titanium which I was wanting to go with and when they realized I was a returning customer, they reduced my rate quite a bit to go with them ( % 25.00) ( % 0.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , The CARCHEX rep was really nice ( % 60.00) I didn't know what I was getting into ( % 0.00) So, she broke them down perfectly ( % 42.22) She was helpful when it came to what kind of coverage they do and what kind of dealers they work with ( % 60.00) She was able to email me all the stuff, too ( % 50.00) ( % 0.00)
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2022/1
Original review: Jan ( % 37.50) , I was very pleased with the information I was given, and Anthony ** was very helpful and answered all my questions ( % 42.50) He was very professional, and we communicated well ( % 13.00) I chose your company based on reviews I found online for best Car Warranties ( % 100.00) ( % 0.00)
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2022/1
Original review: Jan ( % 37.50) , I did some research, and Carchex was highly recommended on many different websites, so that's what made me choose them before I found out they're not an actual warranty company that administers the warranty ( % 16.50) They are a go-between ( % 0.00) It's a little bit misleading ( % -18.75) The guy that helped me was nice and helpful but he acted as if they were the ones that would be warrantying my car instead of telling me who's going to be doing the warranty on the car ( % 60.00) I wouldn't have purchased the warranty had I known that ( % 0.00) When I got the email telling me the company that would be doing it, I looked them up and they're so low ( % 0.00) Nobody recommends them at all anywhere ( % 0.00) Needless to say, I'll be switching from Carchex ( % -50.00) ( % 0.00)
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2022/1
Original review: Jan ( % 37.50) , There was one or two times that I took the car to get service done, but they wouldn't fix it because of a certain reason ( % 21.43) The claim process was good but I had to come out of pocket ( % 70.00) Knowing what parts are covered inside the parts would be good because there was some work I got done that it covered the part, but there were parts inside the part that were not covered ( % 70.00) ( % 0.00)
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2022/1
Original review: Jan ( % 37.50) , I let the other warranty company go ‘cause Carchex was a lot better deal ( % 18.75) I'm very confident that the information the rep gave me was legit ( % 65.00) He was a very positive and knowledgeable person about what he was offering at the time ( % 29.55) Carchex did a great job with showing us what they offer versus other companies ( % 33.75) They also did a good job on helping the consumer save money on their services ( % 70.00) ( % 0.00)
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2022/1
Original review: Jan ( % 37.50) , I contacted several providers for vehicle protection ( % 0.00) The initial quotes were all about the same coverage/cost ( % 0.00) Same too for CARCHEX with one major difference ( % 3.13) Before I hung up and went to the next provider, the representative (Tyler) said, "Let me see if there are any promotions ( % 0.00) " He offered a significant discount compared to the other providers ( % 12.50) I signed up ( % 0.00) A couple of days later the other providers started contacting me because they have a new hot deal that will save me money ( % 6.53) Should have done that the first time ( % 25.00) I ended up getting the top of the line Platinum Plan pretty much because I trusted Tyler ( % 31.67) THE REST OF THE STORY ( % 0.00) ( % 0.00) ( % 0.00) I bought the plan in anticipation of closing a deal on a used vehicle ( % 0.00) I lost faith in the dealer and withdrew my offer ( % 0.00) It's been days and the dealer has yet to respond ( % 0.00) I canceled the protection plan ( % 0.00) It took CARCHEX less than hours to respond ( % -16.67) When I find the right vehicle, I'm only going to make one call ( % 14.29) CARCHEX ( % 0.00) Read full review ( % 35.00)
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2022/1
Original review: Jan ( % 37.50) , I had a positive experience with Carchex ( % 22.73) They worked with me on the pricing and what I needed exactly ( % 25.00) I like having the warranty so far and the only thing I wish is that exactly what was covered and what isn't covered could be a little more detailed ( % 17.71) But they explained that to me well on the phone so as long as what they explained is correct, then everything is fine ( % 18.33) ( % 0.00)
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2022/1
Original review: Jan ( % 37.50) , I had to cancel Carchex because my car's been totaled ( % 0.00) And the whole year I had it, when I needed something, it wasn't even covered, which I was unhappy about ( % -20.00) It was a knock sensor for my vehicle because I misunderstood when they said I had bumper to bumper coverage ( % 0.00) People better investigate other companies and compare ( % 18.75) ( % 0.00)
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2022/1
Original review: Jan ( % 37.50) , I cancelled the policy with Carchex and they told me I would receive a money back within hours ( % 0.00) I still haven't gotten it and it's been probably three days now ( % 0.00) The first guy I talked to at Carchex told me to send a letter in with all the information ( % 25.00) He said I couldn’t call in ( % 0.00) It sounded a little crazy because everything else was via DocuSign, over the internet ( % -39.38) So, I sent the letter in and I gave it about two weeks ( % 0.00) I haven't heard anything ( % 0.00) So, I called and the rep apologized and said that he didn’t know why I was told that ( % 0.00) He said all we had to do was send him an email with all the information and he could process it and be done ( % 0.00) He said the guy was notorious for doing that ( % 0.00) He just won't do the paperwork ( % 0.00) Telling somebody they have to send something in to the mail now is ridiculous ( % -33.33) I don't ever mail anything so I had to go a special trip to the post office to get a stamp and then mail ( % 35.71) Everything is electronic now so I was pissed about that ( % 0.00) For the rep, all he does is a few clicks of the mouse and send it to the right person ( % 4.29) That's the aggravating part and knowing that he's notorious for this, and that's coming from another employee of theirs was an even bigger kicker ( % 0.00) Read full review ( % 35.00)
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2022/1
Original review: Jan ( % 37.50) , The rep explained the coverage with Carchex well although I still am not completely sure what all is covered and to go through each and every small detail might be tough ( % -29.63) But I was told it's an ultimate program that I took and it covers bumper-to-bumper warranty, including most of the electronics, if any breakdown happens ( % 25.00) The process was smooth and it wasn't something hard to enroll ( % 5.42) I took a five-year program but if I were to cancel the program after two years, if we decide to sell the car, the prorated amount will be refunded ( % 0.00) Carchex also had a three-year program or a two-year program, which will also be beneficial ( % 0.00) The five year program is costing me four grand and three years will cost me by dividing by three years ( % 50.00) So that could be a good option to have ( % 70.00) ( % 0.00)
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2022/1
Original review: Jan ( % 37.50) , I talked to a girl at Carchex and we set things up ( % 0.00) Then, I had a problem with my credit card but it wasn't their fault ( % 0.00) My daughter put some charges on there that I didn't know about so I had to stop that card and get another one before I could pay for it ( % 0.00) But it was only a three-day to five-day deal and I paid for it when I got the card and everything went through smoothly ( % 20.00) ( % 0.00)
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POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I was looking for a reputable company that had low denial rates ( % 25.00) A lot of people say that they have an extended warranty ( % 0.00) They send their car to the mechanic but the mechanic refuses it ( % 0.00) CARCHEX said they have a low denial rate, which is good ( % 35.00) I went with them because they cover the transmission, engine, and drivetrain ( % 0.00) That's very important to me for a new, high mileage car ( % 27.21) Also, the other warranty companies had monthlies that were too high ( % 1.75) They were only able to cover suspension and electric components but not the drivetrain ( % 25.00) CARCHEX's customer service was very knowledgeable ( % 20.00) They made me more comfortable in joining them ( % 45.00) I had a very informative guy who helped with what I needed ( % 20.00) I'm just waiting for the paperwork and for my ID to come in the mail ( % 0.00) I have to call them and see why they didn't send those yet ( % 0.00) Other than that, having a warranty is extremely valuable to me because it saves me from out-of-pocket costs ( % -12.50) It's very expensive to pay for car parts and mechanics ( % -65.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Carchex’s reps had good options and I had a decent experience ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , The customer service agent was awesome ( % 100.00) She blow me away ( % 0.00) With the extra effort she did to find the VIN for the car I bought ( % 0.00) Then told us about the program ( % 0.00) Made me want to buy ( % 0.00) You should give her a raise and a day off ( % 0.00) If it wasn't for her I would have went somewhere else ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , The rep said the coverage was good ( % 70.00) However, Carchex would not send me a copy of the warranty until I paid for it ( % 0.00) We did a seven-year plan for $, ( % 0.00) They sent me the boilerplate of the warranty and there were several things in there that I didn't like and wouldn't agree to ( % -5.00) I tried to cancel that day but they wouldn’t let me do it ( % 0.00) I had to jump through hoops to cancel the warranty ( % 0.00) I had to get it notarized and verification of the miles is one of their requirements ( % 0.00) I gave the rep several reasons and he kept asking me where was I getting my information ( % 0.00) I told him I was getting it from the information they sent me ( % 0.00) There were links on it ( % 0.00) One of them was to have your car monitored with a plug-in device and I don't allow my insurance companies to do that ( % 0.00) Another one was if you have a breakdown when they're off hours, they'd only cover up to $ without prior approval ( % 0.00) If you have a breakdown, $ is probably not gonna cover anything ( % 0.00) I kept getting the same guy, Ben ( % 0.00) The first time, he said they were closed ( % 7.50) They open up at : in the morning so I called back the next day ( % 0.00) On one ring, Ben answered the call ( % 0.00) I told him I still wanted to cancel and asked if he could transfer me to the cancellation department ( % 0.00) I sat on hold, and my call was never picked up ( % 0.00) I went to the cancellation department three different times via phone ( % 0.00) One time, it was minutes then they disconnected me with never talking to anybody ( % 0.00) Another time, it was minutes ( % 0.00) Another time, it was minutes ( % 0.00) They never picked up so I did it in writing ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , Bill was a good salesman ( % 70.00) I went with his, "You get a -day money back guarantee ( % 0.00) It takes days anyway ( % 0.00) " And I was planning to review the declaration page and the contract ( % 0.00) He said, "Really, you're just paying for a monthly ( % 20.00) And even if you use it and gets the stuff replaced on your vehicle, if you decide you don't wanna do it anymore, you stop making the payments, and that's it ( % 0.00) " So, with the fact that it's monthly payment and it's a -day money back deal, and it doesn't even go into effect for the first days, that's why I signed up for it, so that I could get that -day period started if something breaks on my vehicle ( % 12.50) But I haven't received my declaration page so I'm unhappy ( % -60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , CARCHEX described what they had to offer and what best package was available for my price range and vehicle ( % 70.00) Made it easy to get them ( % 43.33) They explained to me how it worked and let me know what I needed to do if I needed to file a claim ( % 0.00) They were helpful ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2022/1
Original review: Jan ( % 37.50) , I've been with Carchex ever since my factory warranty wore out ( % 0.00) So, it should be about years that I've been with them ( % 0.00) I'm very happy and satisfied with them ( % 75.00) I just renewed my warranty with them ( % 0.00) I went from Hyundai and they were not doing their job and I was concerned ( % 0.00) So, I started to go to another mechanic ( % 0.00) I had check to make sure first that he was qualified with CARCHEX also and he was ( % 37.50) He's very happy with them too ( % 100.00) Sometimes, it's very hard to get ahold of Carchex because everybody's calling them but when I get ahold of them, they're very knowledgeable ( % -8.96) The last time I called them, I didn't even know what I was calling about ( % 0.00) The mechanic told me what I needed and told me to give them a call ( % 0.00) I called Carchex and told them what the problem was and the guy explained what the problem was and exactly the detail what they wanted the mechanic to do ( % 25.00) He said what the mechanic was doing and what they wanna pay him for it ( % 0.00) I was gonna have to pay the $ on it but everything else, they were gonna pay to him ( % 0.00) Carchex explained the detail to the mechanic that works with my car and paid him very fast also ( % 26.00) He said that he sent them a bill in the morning and they sent a check in the afternoon ( % 0.00) One of the things that I was impressed with was that when I called Carchex up, they asked me the right questions, and I told them what I think ( % 64.29) They figured out how much it was going to be and the first thing they did was tell me if they could cover it or not ( % 22.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Feel that CARCHEX is one of the best extended car warranty companies out there ( % 100.00) Bought one for my wife's car a year ago and just purchased another one for my daughter's Z ( % 0.00) Have had great dealings with the salesmen I have worked with and have gotten great deals ( % 80.00) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I wanted to keep the payments for the coverage under $ because I couldn't afford that and Carchex was the only one that kept me under $ a month ( % 0.00) It was easy setting up the service ( % 43.33) My car is over years old and just got a little over , miles on it ( % -4.38) I was going to cancel and then I thought maybe I better not ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I liked the coverage that CARCHEX was offering and the price ( % 60.00) They have good customer service, too ( % 70.00) I didn't have any issues with them ( % 0.00) I started the process online and then they followed up with me with a phone call ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I liked that they were not pushy and that after talking about the packages that I wanted, the rep emailed me information to go over at my leisure ( % 60.00) So far, my experience with them has been very good ( % 50.50) But I never received any paperwork in the mail regarding the package ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I signed up with CARCHEX and it went great ( % 80.00) They were supposed to send me some information, but I haven't got anything yet ( % 0.00) But so far, they’ve been good ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Haven't used them as of yet ( % 0.00) Will let you know about them in the future ( % 0.00) Once I have to use the services ( % 0.00) My car is still in good condition at this time of purchase ( % 70.00) Hoping that I won't need the services ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , CARCHEX had one of the best reviews, and they had a great Better Business Bureau rating ( % 76.67) The service rep explained the coverage appropriately ( % 50.00) He's a very nice fella ( % 78.00) I got a powertrain warranty and that's amazing ( % 60.00) The only downside would be it doesn't cover up to the mileage I would like ( % 0.00) Other than that, it's got a pretty short wait period, which is nice ( % 18.13) The customer service is pretty fantastic and I would recommend CARCHEX if the people I know were looking for an extended warranty ( % 32.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , The packages were a little bit confusing, but the representative explained them very well ( % -9.58) I just haven't received my welcoming package and he didn't say how long that would take ( % -5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , CARCHEX had the best average per dollar amount ( % 42.50) I just gave the VIN and the mileage when I signed up ( % 0.00) The representatives often went back to their manager to ask questions and such ( % 0.00) I'm still waiting on receiving the actual contract in the mail ( % 0.00) But they said that was coming ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Carchex gave me a good deal on the monthly payment and I added my husband's truck to it as well ( % 70.00) Hopefully, I don't need it right away ( % 28.57) But if I do, I hope to get a good experience out of that ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Carchex is good ( % 70.00) I hope that this coverage is useful as I have issues with my vehicle ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I'm satisfied with CARCHEX ( % 50.00) Purchasing my plan was easy ( % 43.33) They have outstanding customer service ( % 50.00) The rep broke everything down to me and I understood the policy and what was going on completely ( % -2.78) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , I liked the rep's honesty ( % 60.00) He went through the contract and was thorough with it ( % 0.00) He was awesome ( % 100.00) I was looking for something that would give more coverage and mileage while staying within my budget, and CARCHEX did that ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , The purchase was okay and the rep was helpful in getting the money for me to pay for the warranty ( % 50.00) But I had either days to go without any problems or so many miles, and the car broke down Thursday night on Interstate ( % 17.22) It's the alternator ( % 0.00) I'm behind on my car payment and I got to get the car fixed ( % -15.00) So, I contacted Carchex and let them know, and that I'd like to cancel the membership at this time ( % 0.00) The first rep hung up on me, and the second one put me on hold for minutes and then sent me to a voicemail ( % 12.50) The third time I called, they said that they would get me over to the cancellations department ( % 0.00) Nobody picked up the phone and it said to leave a recording ( % 0.00) So, I left a recording ( % 0.00) I looked in my email and found the guy's information and called him directly ( % 10.00) They said that he wasn't in at the time so, I left a message on his voicemail and sent him an email ( % 0.00) But I haven't had any response ( % 0.00) Carchex gives you days to cancel and after days, you can’t get your money back ( % 0.00) But I expected to hear from them better than this ( % 20.00) I called because it said about , miles on the car so I knew I got that close to it ( % 0.00) But it says days and/or , miles ( % 0.00) They told me that I wasn't in the system yet so there was nothing they could do ( % 0.00) It’s frustrating ( % -40.00) So, on the day when I looked and saw information for a consumer, I went through them and let them know what kind of crap was going on because I didn't think that was right ( % 2.86) People should not go to Carchex because if this situation comes up for them, they're gonna go through the same thing I'm going through right now, and that's not a fair deal ( % -2.14) I’m not satisfied at all ( % -25.00) When I signed up with them, I thought it was great ( % 80.00) But Carchex doesn’t have the decency or the gumption to contact people ( % 0.00) They hang up, disconnect the call, transfer, hold people on the line for to minutes and say that they sent them to cancellation and you go to voicemail ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , The representative was great ( % 80.00) There was some sort of promotion that Carchex had going on prior to Christmas, and I had just bought my car two days before Christmas ( % 0.00) They said it just ended but the rep told me he was gonna see if I could still get the discount ( % 0.00) That was great because they were able to get my monthly premium much lower ( % 50.00) However, the follow through wasn't that great ( % 80.00) Once all of the discounts were sorted, they were supposed to send me a contract that was updated with those prices ( % 0.00) Instead, I still got the initial premium that they had quoted me for without the actual discount ( % 0.00) I had to call them back ( % 0.00) Once I did, they compensated for the mistake but it could have been a much simpler fix ( % 20.00) It took me another minutes to get the right person on the phone who could change it ( % 28.57) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , The providers all seemed pushy but the salesman I had from CARCHEX didn't seem he was ( % 0.00) He was very good ( % 91.00) A lot of people tell you anything to get you to sign up, then it's not what you would expect ( % 0.00) But he seemed to be very honest, so I figured I would give him a shot ( % 78.00) I sent them a check ( % 0.00) And I told them, “From now on, I need something that I could send the check ( % 0.00) ” I don't like to put my numbers out there ( % 0.00) I hear too many people getting ripped off ( % 50.00) They put their information out there, and get ripped off ( % 0.00) So he said that they will send me a bill every month, and I will make my payment ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/12
Original review: Dec ( % 37.50) , Haven't received policy in mail yet and contract doesn't start till -- ( % 0.00) My rep was pleasant on the phone ( % 73.33) I Googled and company has high consumer ratings ( % 16.00) Great deductible ( % 80.00) Other companies were shady on the phone and I felt pressured into making a decision when I wasn't ready ( % -5.83) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I've been with Carchex several weeks and so far, so good ( % 26.67) I got a deductible that I wanted to do a bit lower, but that's cool ( % 35.00) My needs were met, and if something goes wrong with the car, it could be covered ( % -50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , My wife called Carchex, then we both talked to them and they sent us a brochure ( % 0.00) The purchase went okay ( % 50.00) There's a time limit of days and miles before anything goes into effect and we're waiting on that, but the initial seemed on the up-and-up ( % 0.00) It’s hard to tell anything over the phone, but once we look over the contract, then we'll make a final decision and go from there ( % -14.58) My wife handles a lot of the investigations on different items and she's thorough, so I trust her judgment as far as the paperwork ( % 5.00) Also, we called CarShield and their pricing was high ( % 16.00) It was between $ and $ a month for as long as we wanted it ( % -5.00) With Carchex, it's a little over $ for months then we get the last three years for nothing ( % -9.38) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I had a good experience with the rep of Carchex ( % 70.00) He answered all my questions and sent me a sample contract so I could look at it and see what it all entails ( % 0.00) However, there are a lot of loopholes and also wiggle room in their contract ( % 0.00) They want documentation of all your maintenance and verifiable documentation ( % 0.00) If you miss an oil change or you’re late on an all change, they have the possibility of not covering something ( % -30.00) Also, they use another carrier ( % 0.00) They're not the administrator of the policy ( % 0.00) They implement the policy, but the bottom line is whether something is approved or not has to go through their underwriters in a warranty claim ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Carchex worked with my financials to make sure that my payment was where I needed to be ( % 50.00) However, I was told that I had to have at least miles on my car from the time I took out the warranty ( % -30.00) That's a problem because I work from home and don't drive a lot ( % 0.00) I'm trying to weigh whether it was worth me even keeping the extended warranty 'cause if I never hit that miles, they will never pay if anything happens to the car ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , The rep was easy to work with and seemed to have the information I needed when I needed it ( % 43.33) Signup was easy too ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Mike, who was my rep, was absolutely amazing ( % 60.00) He made the process super simple and explained everything ( % 16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , The rep gave me all the information I needed and so far, so good ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Whenever I called in and spoke with Carchex, the communication was good ( % 70.00) However, when the lady sold me my extended warranty, she told me I would have miles but my paperwork came saying a thousand ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , The explanation came out good as far as the warranty and deductibles ( % 40.00) I had a warranty on a previous vehicle, and the engine went out on it ( % -16.67) It didn't go completely out, but it kept coming up with a check engine light ( % 25.00) When I went to the warranty company to see about getting a new engine because all the mechanics said new engine, they said I hadn't maintained the vehicle to their specifications ( % 13.64) I said, "What I did is according to the manufacturer's specifications, which is every , to , miles on changing the oil ( % 0.00) " They said, "But our warranty specifies , miles ( % 0.00) " I was out of warranty coverage ( % 0.00) One of the things that I double-checked with Carchex was what their specifications were ( % 0.00) Did I have to do it every , or , to , like the manufacturer suggested? They said, "No ( % 0.00) It's according to manufacturer's suggested ( % 0.00) " I said, "That's great ( % 80.00) " I love people that do it that way ( % 50.00) They don't try to throw little nitpicky things at you ( % -18.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I had a very good experience but I'm a little disappointed that I paid money for an extended warranty that doesn't start instantly ( % -0.69) The sales never told me anything until I was giving him my credit card information ( % 0.00) Also, once he made the sale, he couldn’t get me off the phone quick enough ( % 16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Purchasing the coverage was very simple, and the rep was very pleasant ( % 47.67) Getting an extended coverage totally depends on the type of vehicle one has and their baseline financial status ( % 0.00) For me, it was worth it ( % 30.00) I have a BMW i ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I have a Dodge Durango that I put on warranty with Carchex ( % 0.00) I felt a little rushed, though ( % -18.75) I couldn't get all my questions answered ( % 0.00) The rep made me feel like I was asking questions as if I was having problem with my vehicle, which I was not ( % 0.00) I was just asking questions to make sure that I was getting the right car protection ( % 39.29) Also, she did not explain to me that the purchase price is $, ( % 0.00) She didn't give me a total ( % 0.00) She just said I'll pay $ ( % 0.00) ( % 0.00) Also, they're called Carchex, but when you get your policy it says it's called American Auto Shield ( % 0.00) That should have been explained to me too ( % 0.00) I just purchased another car but I didn't go with Carchex because I didn't like what the lady did ( % 0.00) But I would like to commend the rep because when I called the other warranty company, they were bashing Carchex ( % -12.50) But when I mentioned to the rep about the other provider, she didn't say anything bad ( % -41.25) She said, "Do your research then I'll give you a call back in a couple of hours ( % 0.00) " The experience with Carchex was way better than my experience with the other provider ( % 18.75) I like that Carchex is training people to be positive because that goes a long way ( % 8.86) I happened to use the other warranty on my other car but they told me, "You're under the -day warranty ( % -12.50) " It took them forever to do what they needed to do ( % 0.00) I hope that if I ever have to use Carchex, it doesn't take that long ( % -5.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , CARCHEX was very interactive ( % 20.00) They gave the understanding what all things will be covered and not ( % 0.00) So I was happy with that ( % 80.00) They gave me the quote and then I went through that ( % 0.00) They assisted me ( % 0.00) Right now, everything is good ( % 49.29) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I felt like I was being baited for one price then switched to another ( % 0.00) Other than that, the experience was okay ( % 18.75) The sales rep was nice ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Everybody from CARCHEX that I reached out to, even the people I told I wanted to cancel and give them the reason why, tried to see if they could work out and give me at least equivalent to what the other companies offered ( % -21.25) But everybody was pleasant ( % 73.33) They gave me all the information I needed so I was able to make that decision ( % 50.00) I would recommend CARCHEX if people are okay with the value for the money they are getting ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , Have been with Carchex for months now ( % 0.00) First of all, the book they send you of what they DO NOT cover is huge ( % 32.50) I purchased the Silver plan ( % 0.00) About a little over a month My alternator went out which was approx ( % -18.75) ( % 0.00) ( % 0.00) Carchex initially wanted to pay about half of that or less ( % -11.11) They DO NOT COVER the fee to look over the vehicle for problems ( % 0.00) I heard the Adjuster "Tony" on the phone with my repair guy and he was BEYOND rude ( % -30.00) Very abrasive guy this was ( % 20.00) My mechanic informed me that they were partnered up with Carchex and had to complain through Corporate to get my price down to which they were successful ( % 19.81) So Fed up with Carchex only after my first repair I made the decision to cancel ( % 12.50) I have been on the phone over hours now, not talking to anyone that could help me cancel ( % 0.00) This is NOT the same people that sold me the contract in the first place ( % 12.50) ( % 0.00) ( % 0.00) ( % 0.00) Once they get your direct deposit payment you are hooked ( % 10.00) Buyers beware! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I went to the internet and checked rates, quality and excellence, and CARCHEX was a better value than the one that's in the TV all the time ( % 50.00) Their reps were pretty good ( % 47.50) They come up front with the truth ( % 0.00) They didn't try to hide things ( % 0.00) I got an equal plan to what the other company was giving ( % -6.25) It only costs me $ more a month ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , CARCHEX gave me the best price within the first few minutes, and the customer service was smooth ( % 36.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , I had great service ( % 80.00) Everything was explained to me ( % 0.00) It was for a longer time than what was offered at the dealership ( % 0.00) I was able to make payments ( % 50.00) Not come up with the whole amount at one time ( % 20.00) I have what I was looking for bumper to bumper coverage ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , The rep was pretty good ( % 47.50) He went over everything ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/11
Original review: Nov ( % 37.50) , The rep was very knowledgeable and explained everything ( % 20.00) Our truck is out of warranty and it's not that old, so we wanted to have some kind of warranty on it ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Resolution response: Oct ( % 0.00) , -/ months ago Carchex wrote: "Based on your review, we have pulled your recorded calls with our staff to address your concerns ( % 0.00) A member of our Management Team is also reaching out to discuss this matter with you directly ( % 10.00) " If they DID pull the recorded calls they found out that everything I said was very true ( % 45.50) Perhaps that's why their management never "reached out" to me as they said they would ( % 0.00) I don't do business with companies like this ( % 0.00) Whether anyone else does or not is their business ( % 0.00) Personally I recommend American First Auto Protect (AFAP) ( % 8.33) They have been wonderful, and the cumulative repair costs for my vehicles is equal to the original MSRP of my vehicles, not the current arbitrary valuation of them, and at a more reasonable cost for the warranty ( % 28.21) According to Ben, the Carchex rep I dealt with, if a used car is only valued at $, that's all Carchex's warranty provider will pay over the life of the warranty ( % 0.00) Into the warranty a few years and the car is valued even less, and the warranty cumulative repair total (all repair costs added together over the life of the warranty) will now not exceed that lower amount ( % -12.22) This is not the case with AFAP as explained by their reps ( % 0.00) The much touted Carchex Better Business Bureau rating is for them as a broker, not for the companies that actually provide the warranties ( % 23.33) It has nothing to do with their warranty service since they don't actually provide any warranties ( % 0.00) Just a bit misleading on their part ( % 0.00) The Carchex company response to my review dated // turned out to be a nice sounding but PR "blow off" ( % 60.00) Original review: June , First let me say that Carchex is NOT a warranty company ( % 31.25) They do NOT administer warranties ( % 0.00) They are a BROKER and sell warranties provided by other companies who administer them ( % -12.50) Ben with Carchex called and told me that the company I purchased a warranty from were liars, it was a scam, they would not pay, and only started a month ago, interrupted me constantly, and POURED on the pressure ( % 0.00) Red flags popped up all over the place ( % 0.00) Professional people do not bad mouth others in order to get your business ( % 22.50) I told Ben I would check out what he told me about the other company and if I thought it was true I might call him back and get a warranty through him ( % 7.50) That was last week ( % 0.00) He called me today and I told him I found out that American First Auto protect was legit, had been in business since , not last month, and seemed very professional ( % 9.50) In fact when I told American First what Ben had said they said they thought it unprofessional but refused to bad mouth Carchex saying it would be unprofessional to do ( % -15.00) I admired that ( % 0.00) Ben was not having it, raising his voice again ( % 0.00) "You're going to go with a scam company who won't pay" he pressed ( % 0.00) I told him that I'd decided for now and I'd let him know if I changed my mind ( % 0.00) Rather than just respect that he started loudly again ( % 10.00) ( % 0.00) ( % 0.00) "So you're going to go with a scam company who ( % 0.00) ( % 0.00) ( % 0.00) " and at that point I hung up ( % 0.00) If Carchex wants to have a good reputation I suggest they change their tactics ( % 45.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , CARCHEX is a good choice ( % 70.00) When I signed up with them, the rep I worked with was very friendly ( % 48.75) He knew his policies, went the extra step to help me get what I needed, and still looked for discounts for me ( % 0.00) So far, I made claims with them and one of them went great ( % 45.00) But the second claim didn't go so well ( % 0.00) I didn’t read in the contract that I had to pay for diagnostic fees to find out what the car's issue was and that was very pricey ( % 20.00) But if I read the contract, I wouldn't have been surprised ( % 10.00) It was understandable and because I had the first good experience, it outweighed the bad experience ( % 8.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I have sent you emails to cancel my warranty ( % 0.00) You have not contacted me regarding this ( % 0.00) I want an email in return asap ( % 0.00) I want my prorated refund, less paid claims paid, which are zero ( % -16.67) Minus $ dollars ( % -10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , The guy I talked to was nice and he answered every question that I asked of him ( % 60.00) To me, it’s cheaper when you buy Carchex, only because the purchase itself is cheaper ( % 0.00) If we would have waited till it got to , miles, then it could have been like or grand ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , The signup process was really easy ( % 43.33) I called first and talked to one person then the guy transferred me to a manager ( % 25.00) I spoke with him and we made a deal ( % 0.00) Carchex sent me an email with all the information, then they followed up the email with the paper contract ( % 0.00) I'm very happy with them ( % 100.00) I also read their reviews on claims and there were some mixed, but mostly great reviews ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I had one phone call with Carchex and they got my money on the first call ( % 25.00) They went through everything with me and made it affordable for me to go through with it ( % 0.00) I just got my packet this weekend, and I have yet to go through it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , The person I was working with was helpful and working with Carchex was very seamless ( % 13.00) They did everything they were supposed to do and helped me understand the process and answered all my questions ( % 0.00) I would definitely recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , The signup was easy ( % 43.33) I got a quote then somebody called me back with a bit of information ( % 0.00) It would be nice though if I could get a quote online without having to speak to a rep ( % 60.00) Other than that, the rep was very nice ( % 32.75) She sent me a sample contract, and I looked it over ( % 0.00) I figured that most of these warranties, from what I read in the review, that they would cover about the same thing ( % 25.00) It sounded good, so I went with it ( % 70.00) We like the protection plan just for the peace of mind ( % 0.00) Statistically, we won't have to use it, but it’s nice if we have to use it ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , The service with Carchex is great ( % 80.00) I've been with them from to and then, I re-engaged with them three weeks ago ( % 0.00) The experience that I have with some of their products led me to subscribe again ( % 0.00) The claims process was good when I had them in the past and my only problem was when the inspector came in to evaluate the repair and was taking a little bit of time ( % 6.56) You take the rental and pay for everything ( % 0.00) And then, they will reimburse you, which I am not okay with ( % -25.00) But other than that, they cover what they say they will cover ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , The reps from Carchex answered any concerns that I had ( % 0.00) They pick the package that they want to give you, but it's okay ( % 50.00) It covered my whole car ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , CARCHEX has a better rate ( % 50.00) The rep was really nice, patient, and cool ( % 47.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Bill Y ( % 0.00) was persistent and pleasant ( % 73.33) I feel like I made a good decision with the package he offered ( % 70.00) When asking for and setting up bank info I would have appreciated a heads-up that the withdrawal was going to be immediate ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , The purchase with the rep was easy ( % 43.33) They gave me different options and worked out a payment plan ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Craig was amazing, which was one of the reasons why I went with them ( % 60.00) It was helpful that he used to own and work for Audi dealership ( % 60.00) He informed me about my vehicle and things that I didn't know ( % 0.00) So, I loved signing up with Carchex ( % 70.00) The experience was great ( % 80.00) The plans were fair and the price was more expensive than some but cheaper than the highest ( % 23.33) But they dealt with the company and they're co-parents of the company that was the highest ( % 0.00) So, Carchex gave me a good deal ( % 70.00) I tell people about it now ( % 0.00) So far, everything that Craig said was true ( % 22.50) The deductible was a little bit high but the people that are charging less of the deductible was a scam artist too ( % -6.47) They never fix your vehicles ( % 0.00) So, I was very happy ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Dealing with Carchex was decent and it was a fair price for the coverage and the kind of miles that it would cover ( % 48.89) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , The signup process with Carchex was good and on my payment plan, I would be making payments for a year and a half ( % 26.67) But in the last two years, I still have it for my two vehicles ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I've been getting a better price deal since I got with CARCHEX ( % 50.00) They gave me an extra ,-mile warranty ( % 0.00) The rep that I dealt with was a real nice person ( % 90.00) CARCHEX did everything accordingly ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , CARCHEX is really straightforward ( % 37.50) Their reps were very knowledgeable about the plan and what extends to it ( % 20.00) They were well-informed and informed me of things that I never thought about for a vehicle ( % 0.00) They were also very courteous ( % 78.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Customer service was more than adequate ( % 41.67) But I did feel that I had to peck to get the best quote considering that I'm a veteran and first responder ( % 41.67) I had to ask for the lowest possible rate for me and then someone said they had to put me on hold to check with a supervisor ( % 0.00) Then he came back with an actual price that beat the competitors or I would not have gone with CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Carchex sent a message and I called them about it ( % 0.00) The package deal I got says it only covers the motor, internal parts on the motor, and the transmission, and the modification of the rear engine ( % 0.00) And right now, I'm trying to figure out what the heck's going on because it says it doesn’t cover any sensors ( % 28.57) I thought I was getting bumper-to-bumper ( % 0.00) But I wasn’t ( % 0.00) I'm not very happy with them and I'm gonna call them back and talk to them again ( % -15.38) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , When I did my research online, Carchex was the number one Better Business Bureau recommended car extended warranty ( % 50.00) They were also at the top of every list that I was looking at ( % 50.00) I went on the website, filled out the information, and then someone got back to me right away ( % 22.86) The rep helped me get into a plan that not only was affordable, but worked for what I was looking for ( % 0.00) I told him that it's for my work vehicle, but it's my personal vehicle ( % 0.00) It doesn't have any work licensing on it nor it's refinanced and he said that because of all of that, it qualifies ( % 0.00) He just put it down that it's my work vehicle and I'm the business owner ‘cause I did self-employment ( % -15.56) I love my car, but I don't want to put a $, or even a $, transmission into my car when I still owe grand on the vehicle ( % 50.00) Overall, Carchex can save me tens of thousands of dollars ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , The customer service at Carchex was great ( % 80.00) They answered all my questions and I was happy that there was a follow-up phone number and a contact person I can call directly ( % 45.00) On one occasion, I left a message and the rep called right back ( % 9.52) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , The first time I called Carchex, I spoke with Brandon ( % 25.00) He was great ( % 80.00) He answered everything that I needed and even broke it down to me ( % -15.56) He told me at first my payment was gonna be $ if that was fine with me ( % 33.33) I told him that was a little too high and he worked with me ( % -1.38) I say highly about the service that I’ve received from Carchex and I recommend anybody to them if people ask me about an extended warranty ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Carchex can make it a bit easier to get quotes without having to talk to a person ( % 0.00) When you go to their website, it tells you to put in your information for an instant quote, and that's a lie ( % 0.00) It just takes your information and then sales guys start calling you ( % 0.00) If it says I can buy online and I can get a quote online, how do they know I'm not sitting at work and I don't want someone calling me at that moment? Maybe I'm in a meeting and I'm just playing on the internet and I don't want them to know it ( % 0.00) Maybe I'm an educated person who can read the benefits and I just want to buy it without having to go through that call where they read to me what I already know ( % 0.00) What the website really is saying is get a phone call right now ( % 24.29) Carchex needs to be clear about that in their marketing ( % 10.00) The first time I did it, they called me and I told them I wasn't interested ( % 25.00) Three weeks went by and I thought, “Man, my warranty’s expiring so I’m gonna have to suck it up ( % 0.00) ” Apart from that, the reps were great and the benefits of the plan are very similar with SilverRock ( % 40.00) However, SilverRock was % less expensive and I had only a $ deductible ( % -22.22) I saved a lot more money with it, but sadly, it expired ( % 0.00) Also, with the initial stuff I got online from Carchex, I had a -day and -mile waiting period from the day that I got the warranty ( % 0.00) They sent me the book in the mail and it said days and , miles ( % 0.00) They tried to change it up on me, and it's a small difference normally, but during COVID, that's a big difference ( % -3.33) I had to call them and they fixed it, which is why I stayed with them ( % 10.00) I didn’t like that very much though, because the average consumer is not going to read that big book and realize that it said something different than what they were told and what their initial email said ( % 2.20) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I have a Subaru Forester ( % 0.00) It's a very good car and I only have , miles on it ( % 45.50) My warranty on my car was either , miles or seven years ( % 0.00) I maxed out on the seven years ( % 0.00) I also bought the extended warranty that covered everything ( % 0.00) That is exactly what I wanted and the gentleman that I spoke with was able to give me the similar package, good through , miles for the next three years ( % 29.00) I was happy with how much it was per month ( % 50.00) Having a protection plan is very valuable ( % 20.00) I just had to have my entire front axle replaced, for the CV ( % 0.00) The way that the Subarus do it, when you have a bad CV boot in the front, it's connected in with the axle ( % -70.00) They replaced the whole thing ( % 20.00) My extended warranty that I had covered it, so all I had to do was pay $ ( % 0.00) It was going to be almost $ to have it done ( % 0.00) When things are that expensive, you need a warranty to make sure you're going to be covered ( % 0.00) I'm years old and I don't want to have to come up with , or ,, or if the transmission would go, up to $, ( % 10.00) I did some research before I chose Carchex ( % 0.00) It's not the most expensive or the top of the line ( % 16.67) It's number three of the top five ( % 50.00) I checked out the other two, and they were much too high for the same product, so I decided to go with Carchex ( % 5.88) I had a very good experience with them and although I haven't had to use it yet, I'm very happy with the program that I got ( % 95.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , So the customer service was great! Everything seemed exceptional ( % 83.33) I was pleased to feel confident I was covered ( % 50.00) Price seemed little high but the Peace of Mind was worth it ( % 9.08) Then I had issues with my AC, they paid for part ( % 0.00) Refused to pay for additional parts that were damaged by the compressor failing and refused to pay for ANY labor, they did pay only for the compressor but not even the labor to install that part ( % 0.00) They wanted to review the claim and it took days with my car sitting in the Mechanic's shop to finally make a decision ( % 0.00) Like I can give an extra week without my vehicle for you to make up your mind to leave me such with $ bill! Frustrating and funny trust them at all, no peace of mind, don't recommend to anyone ( % -3.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , The rep did a good job ( % 70.00) For my SUV, the range of coverages wasn't very much ( % 26.00) It's powertrain, which is fine as that's the major thing I worry about for that vehicle ( % 23.96) I was able to get the extended coverage with other things for electrical for my Kia ( % 18.75) But I still haven't received a welcome packet for that ( % 80.00) One of the things that they need to be more upfront about is the , miles plus days ( % 50.00) Sometimes, they fail to mention that until you ask ( % -50.00) Other than that, I"m very satisfied with going through the purchase process ( % 26.25) The rep was very knowledgeable and he was able to answer all my questions ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , When googling reviews on different warranties, CARCHEX was in the top five ( % 25.00) I didn't want to pay for the number one because that was really expensive, so I went with them ( % -50.00) The guy I talked to during sign up was pretty ugly honest, so I appreciated that ( % 8.75) That's not a normal thing in sales ( % -7.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , A Nightmare!! Opened up Claim under the wrong canceled extended warranty, gave Repair Facility an Authorization Code! The next Day, Repair Facility was called and voided! Absolutely incompetent back and forth now, with paying car rental out of my own pocket! Carchex at Contract Installment never advised, that an Inspector has to come out! Very fast in getting your monthly installments, but when it comes to Service a Nightmare!! ( % 6.15)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Even when the original package was out of my budget, the team worked with me to get something that was in my budget ( % 37.50) They were great and they made sure we got everything done right on the same phone call ( % 39.64) Having a warranty is extremely important ( % 40.00) I'd rather pay a little bit every month than thousands when something does happen, which normally does with a used car ( % -1.88) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , The process was very clean and easy, and the representative, Anthony, made the purchase very easy as well ( % 49.11) I called in twice and got the same representative, and he helped me through the process ( % 0.00) He was full of information and knowledge ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Carchex was less expensive than the other provider I was looking at and I was very satisfied with how the purchase went ( % -3.54) The only thing was when they tell you the mileage for the coverage, they do not state that that includes your current mileage ( % 0.00) When they say the policy's , miles, they're not saying , miles ( % 0.00) They're saying the difference between what you already have on your car, like , and hitting , ( % 0.00) So the warranty only covers ,, not , ( % 0.00) That was a little deceiving ( % -18.75) The other thing I didn't care about was the -day grace period ( % -12.50) I'm not driving that much so I'm finding myself having to go out and drive around so that when the days come up and my policy should kick in, I've reached the mileage ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I just signed up on Carchex ( % 0.00) The reps answered all my questions and the experience was great ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I just signed up last week ( % 0.00) The plans were acceptable and they were up there with the other ones, but the salesman was the dealmaker ( % -12.50) He wasn't pushy ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , CARCHEX had the best price and what I was looking for ( % 100.00) The only thing I didn't like about it is when I made the purchase, it was easy to get in to them ( % 21.67) But when you call back and try to see what was going on, it takes a while to get contact with somebody ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , It's been like two weeks since I started this account and I have got no response about my payment and paperwork in mail or email ( % 0.00) Please let me know what's going on so that I can stop payment if needed ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I googled online for the best warranty and found Carchex ( % 100.00) Their customer service during purchase was good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , They had the best price ( % 100.00) They also had great options ( % 80.00) The rep I worked with was also very polite and informative ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , The signup process was good ( % 70.00) I came in knowing what I wanted and the rep was not pushy ( % 0.00) I just got Carchex, but my husband had it before ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Working with CARCHEX has been good ( % 70.00) When companies talk to me initially, the vehicle is rated by year, model and mainly miles ( % 8.33) Mine already had , ( % 0.00) So, they graduate me to an extended warranty meaning that the main things may go wrong by the vehicle getting up in age ( % -16.67) CARCHEX had categories where you didn't get to a certain mileage point and things of that nature and all that factored in ( % 21.43) But that was fine for me because the contract is actually for five years or , miles ( % 20.83) After two years, I stop paying but I'm still under warranty ( % 0.00) So, that was good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , I had another one call right after Carchex, just to compare prices, and the guy said, “Yeah, you can pay $ and you'll get a whole another year and you won’t have to pay ( % 24.29) But you got to decide right now because it might change after you hang up ( % 28.57) ” I said, “I cannot make that decision without talking to my husband first ( % 25.00) We pay our bills together as a family ( % 0.00) You can't just do that ( % 0.00) ” On the other hand, the Carchex guy said, “I understand that ( % -12.50) I got a wife ( % 0.00) We got bills together ( % 0.00) ” It didn’t seem like he was trying to change the policy every two seconds ( % 0.00) Apart from that, Carchex has , miles on my car, but my mileage right now is , ( % 28.57) They should have been able to pull up my mileage from when I had my oil changed not too long ago ( % 22.50) They told me that my next oil change is , ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Purchasing my plan was easy and the lady rep was helpful with getting me the price I needed ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Carchex's prices are competitive and the customer service was very good ( % 91.00) For me, a younger gentleman who doesn't have a whole lot of money, having that extra protection is important, especially with an older vehicle ( % 12.78) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , The plans were good and I recently signed up ( % 35.00) The guy I talked to was talking quick almost as if he wanted to rush off the phone ( % 33.33) Other than that, though, he answers the call if I have any other questions ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/10
Original review: Oct ( % 37.50) , Car repairs are not cheap nowadays, and it's important to have a vehicle protection plan ( % 10.00) Originally, I got them for my daughter's car ( % 37.50) I started doing some research online looking for different companies ( % 0.00) I found Carchex and chose them based on the Google reviews I saw compared to CarShield ( % 0.00) My interaction with the Carchex rep was good ( % 70.00) Professional ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , My friend recommended me to CARCHEX and I didn't get what he told me about it ( % 0.00) He said that there was gonna be a $ deductible and I could have unlimited mileage ( % 0.00) But when I went out and then they brought me in on it, there was nothing like those ( % 0.00) I got it for four years and I have , to , miles on it, and he told me that I'd get , ( % 0.00) Then we had to do it again ( % 0.00) Since I had , to , miles, he told me that I still couldn't use them ( % 0.00) I had to put , miles on my car ( % 0.00) My anniversary day is gonna be on the nd of this month ( % 0.00) If anything happened, they'd tell me that they won't be able to do anything, so I didn't put , or better on it ( % 50.00) The only thing I'm disappointed at is that I didn't get the pack that my friend got ( % -37.50) He had unlimited mileage and he got to pay the $ ( % 0.00) He told me about the $, I'm $ ( % 0.00) What he told me $ deductible, I'm doing $ deductible, so I'm a little bit bent out of shape with that, but I'm in it right now ( % 4.91) They'll just posh out and give some people things ( % 0.00) Overall, I'm paying for something that I really don't want to pay ( % 10.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , When I was doing a Google search and came across ConsumerAffairs, they put me in contact with about four different companies and at the end of the day, CARCHEX was best priced ( % 50.00) A lot of those companies that are trying to sell you something are hot and heavy when they come on ( % 2.50) Then sometimes, it's hard to get ahold of the person you're dealing with when you make the decision ( % -29.17) But I was able to get ahold of somebody at CARCHEX ( % 50.00) My representative was not available to speak at the time, but my information was on file and I paid for my warranty ( % -20.00) The package that they offered me was all-inclusive of everything I was looking for, which they were able to offer me based on the year and mileage of my vehicle ( % 50.00) When the time comes for me to file a claim, I'll see if it was worth it ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I was with Protect My Car at first, and then they didn't cover certain things, so I moved to Carchex ( % 23.21) The customer service did a fair job ( % 70.00) I just made a payment today and it was gonna be my second month ( % 0.00) I paid it a little early because I’m trying to make a claim ( % -4.38) My car has been acting funny now ( % 12.50) I was wondering if I was able to make a second payment, I would be able to file a claim even if it's not within days ( % 33.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , CARCHEX had the most extensive coverage for the least pay ( % 6.67) I had a pretty good experience with the rep that I talked to ( % 47.50) I would like to talk to her again because I wanted to go over some things since it's a new policy ( % 13.64) I'm wondering about the predictability of the coverage and how long the coverage is gonna last as opposed to how long my payments are gonna last ( % -2.50) It seems like I'll be at the end of coverage and still making payments, and I'm not trying to do that ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , CARCHEX was very professional and didn't use a sale pitch and they weren't coming at me ( % 13.00) I like the way the representative explained everything to me ( % 0.00) She broke down the stuff, what was this, what was that ( % -15.56) She had me in a loop and I was pretty good with the decision I made ( % 47.50) The price was fair even though I had gone with another one and cancelled them ( % 70.00) I also liked the way that I was treated as a customer ( % 60.00) My son is getting ready to move over with them as well ( % 20.00) I’m satisfied ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , At the last minute, they gave me a price reduction ( % 0.00) They also offered some things in the warranty that Ford didn't ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I read some reviews online about another company and they didn't have very good reviews ( % 91.00) Then, I read a few articles and it said that CARCHEX was a pretty reputable company ( % 18.33) I signed up with them and they had decent plans ( % 16.67) Plus, their reps were very friendly, informative, and helpful ( % 48.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I did some research on the internet and CARCHEX got rated highly ( % 16.00) I also went to the Better Business Bureau and they had a positive rating on it ( % 36.36) When I contacted them, the rep I got was excellent ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , The representative did his job and was pretty informative ( % 25.00) The plan options were good and the money wasn't bad ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , The plans that CARCHEX offered were not cheap, but they were good compared to others ( % 25.00) The rep I talked to was very gentle and very clear ( % 19.50) He didn't hide anything and was answering all my questions ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , They had a good plan for the price ( % 70.00) The customer service was personable, polite and comfortable ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , CARCHEX had a better deal than anybody else that I talked to ( % 50.00) The rep that helped me set up the policy did good ( % 70.00) Everything seems to be fine ( % 41.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , The rep from Carchex was very satisfactory and I was satisfied with his knowledge ( % 35.00) I wanted the bases covered and the sunroof wasn't covered on the plan that I got but I'm not trying to pay anything close to $, ( % 0.00) So, I got the AC, the powertrain and the transmission ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I Google and read some BB and the two names that kept coming up were Carchex and Endurance ( % 0.00) I went with Endurance to start with but the guy there was terrible ( % -100.00) I have a hearing disability and he was not willing to accommodate that ( % -12.50) I told him to go pound sand ( % 0.00) The next day, Carchex called ( % 0.00) I spoke with a rep and it was to respond to the sheet I had filled out the night before ( % 40.00) She was awesome ( % 100.00) She immediately made me feel I was important and what I wanted was important even though she wasn't pushing herself ( % 40.00) She connected me to another rep and he did a great job hearing my dilemma and why I didn't buy a warranty from the dealer ( % 80.00) He talked through things and told me what he had ( % 0.00) I could have been more curious but I wasn't because he satisfied what it was that I wanted to know ( % 30.00) I mentioned to him my story with Endurance and about how I'm a disabled veteran ( % -10.00) He said they had stuff for veterans and I got an $ discount for being one, which was awesome ( % 100.00) The thing I liked about Endurance was it’s an entirely self-enclosed organization where Carchex is outsourcing and they are the handler ( % 30.00) But I didn't see the cost saving to Endurance’s approach ( % 0.00) It's about on par ( % 0.00) Theirs was , and Carchex was , ( % 0.00) Cheaper for me would be by % ( % 0.00) The only thing is I would like more details available online so folks who are in my position don't have to sit on the phone and listen when that's not always advantageous ( % 30.00) Carchex could also provide a link to the different plans ( % 0.00) Consumers end up getting forced into a specific plan that's most advantageous to the vendor and not to the consumers ( % 6.67) Companies come with a plan that they think would fit a consumer ( % 40.00) But I want something that reasonably ties to what I have ( % 20.00) Here's my pay and here's what my budget is ( % 0.00) On the Carchex side, that wasn't bad ( % -70.00) But it would be nice to self-service the whole thing like I do an insurance policy with USAA ( % 40.00) I log into the system and it gives me all my options there ( % 0.00) I'm fully aware of everything ( % 25.00) At the end of it, you do this closure where you agree to these things and you put your signature ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , CARCHEX had good reviews ( % 70.00) I also know people that used it before and they had positive things to say about it ( % 22.73) The price was pretty reasonable too ( % 22.50) I spoke with Alex and he answered all my questions ( % 0.00) He also gave me a rundown of how it all works ( % 0.00) This is the first car I bought by myself so I wasn't quite sure about the proper way to get the insurance and Alex was pretty helpful ( % 25.00) I've been fairly satisfied ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Carchex had some very reasonable packages compared to some of the other places I looked at ( % 6.75) I did most of the sign-up online and for the rest of it, I talked to one of the agents and one of the agent's managers ( % 50.00) They were very knowledgeable and they explained everything crystal clear ( % 15.00) Carchex has been pretty good ( % 47.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , My car has been stuck in Ford auto repair for almost day due to part pricing differentiate of $ ( % -12.50) which I have to pay OVER my deductible ( % 0.00) This is completed miss and fraud information and as informed warranty of Powertrain plus should cover all expenses after my deductible as mentioned in my contract ( % 0.00) Now I have to pay over my deductible even after calling and spending couple of hours on the phone along with warranty department of American Auto Shield which CARCHEX has provided ( % 0.00) I have been completely stressed out with this warranty and spent a lot of time dealing with this tension issue and losses where I have to pay just the deductible ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , My rep was very polite and thorough ( % 20.00) He was trying to do a very good job of making sure I had everything that I needed and that I had any discounts that I was eligible for ( % 70.50) I am a veteran and he checked into that for me ( % 0.00) I have and would highly recommend Carchex ( % 16.00) Everything went fine from what I've experienced with them ( % 60.83) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , The signup process was quick and easy ( % 38.33) My rep was a very nice and honest person ( % 69.00) Carchex is worth the money ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , My experience with them was very good ( % 91.00) The rep I worked with was very helpful ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , The rep that I talked to was amazing ( % 60.00) He explained everything to me ( % 0.00) With everything that he explained and the option and choices that I had, I decided to go with CARCHEX so I could be more protected, especially with my vehicle ( % 25.00) CARCHEX has been amazing and there's not been any sneaky payments coming out of my account ( % 60.00) Everything seems to be going good so far ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , The rep explained the coverage really well because I asked him detailed questions on some stuff to make sure that I fully understood that it would be covered or it wouldn't be covered ( % 36.67) He was really good and informative ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , The rep that I dealt with was honest with me ( % 60.00) He told me the warranty was up next month and in fact, he told me that it was paid off about a year ago ( % 0.00) He asked if I would renew and I said, "Okay ( % 50.00) " I'm very satisfied with Carchex so far because I had no problem with the car ( % 37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , Carchex offered me exactly what I was looking for ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I called Carchex to see what the prices were and then apparently, they went through with that transaction ( % 5.00) The only way, allegedly by the rep, to save the rate was to give them my card ( % -5.00) So, I gave them that and told them I’d call back when I'm ready ( % 10.00) Then my card got charged and I called back telling them that and cancelled ( % 0.00) Dealing with the rep was good other than they ended up charging my card when I never confirmed it ( % 12.50) I was looking for limited coverage, covering head to toe, and the rep explained to me, that the max coverage that they would pay would be the value of my car ( % -7.14) That didn’t make sense ( % 0.00) Some of these parts could potentially become more expensive than the car ( % 0.00) So that was the biggest concern with having coverage ( % 0.00) If Carchex was to cover past the value of the car, that would be a good option for me ( % 22.50) But so far, with extensive research that I've done, not a lot of people do that ( % 5.00) I was satisfied with the service that Carchex gave me ( % 50.00) It's just that the quantitative values of the contract was what made or break the deal ( % 0.00) The customer service was very nice to me ( % 78.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , I checked about three different companies and the coverage from Carchex seemed to be decent-priced ( % 0.00) The rep who worked with us was fine and the purchase process was easy ( % 42.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , The lady that I talked to was pretty good ( % 47.50) It was kind of an unusual circumstance because she called me back while I was in the doctor's office ( % 26.67) We talked for quite a while, but then I had to hang up ( % 0.00) She called me back again and I was kind of reluctant to close the deal because I didn't like the price ( % 30.00) It was a little too high ( % -1.38) So then she turned me over to another guy ( % 0.00) The gentlemen that I spoke to sounded like a used car salesman ( % 0.00) I didn't like his technique that much ( % 20.00) But they reduced the price and the warranty was something I was looking for ( % 0.00) I got the -month payment program ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/9
Original review: Sept ( % 37.50) , The manager that I had a talk with was really nice ( % 60.00) He gave me a discount on the first installment ( % 25.00) Also, majority of the things were getting covered in the Carchex extended warranty while the other companies were not covering it ( % -12.50) I have a hybrid and majority of the times, the things that you want as a hybrid owner are not covered in the other policies, whereas Carchex is focusing mostly on the hybrid systems ( % 18.75) I had a really high mileage that was somewhere around , miles, and majority of the companies don't give extended warranty on the cars that have exceeded , miles ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , The reps of Carchex were great ( % 80.00) They explained everything ( % 0.00) I was searching for something that I can pay month to month and something that would be for the life of the vehicle ( % 0.00) But they weren't able to give me a plan like that, because they don't do it like that ( % 50.00) They do three-year plans, five-year plans ( % 0.00) But they said after the five years, I should have no problem renewing the plan ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , The reps of Carchex were really good ( % 70.00) They explained to me everything, and I really like it so far ( % 15.00) I would recommend it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , The sales rep of Carchex did his job ( % 0.00) His presentation went very well ( % 20.00) He made the purchase process easy and simple ( % 21.67) Everything was fine ( % 41.67) Because I was indecisive about it, I just wanted to do some more research ( % 50.00) I got his number and it was nice talking to him ( % 60.00) I would call him time-to-time to say, “Hey, how are you doing, man?” Because we clicked like that ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , The reps of Carchex were polite during the purchase ( % 0.00) However, I have not received any paperwork yet ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , The reps of Carchex were good people ( % 70.00) They were polite and spoke nicely ( % 60.00) They managed to tweak me a plan that was very nice ( % 78.00) Because I'm disabled, the manager got me a discount and got a reasonable price for the coverage ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , The Carchex rep I worked with was informative ( % 0.00) I’m satisfied with them ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Bill ** was very helpful ( % 20.00) I still have not received the corrected contract with the expiration date which should be in not ( % 0.00) Your waiting period policy of days and miles is a hardship on me since I only drive mile per year ( % 0.00) I am an active customer and went through the waiting period years ago ( % -13.33) No exception would made upon my request ( % 0.00) That would be good customer relations ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I was satisfied with Carchex ( % 50.00) The rep of Carchex was very informative and professional ( % 15.00) I appreciated them working with me on getting the coverage ( % 20.00) The representative was really helpful because I wasn't really committed to getting it that day because of my pay period ( % 20.00) They said that they had the end of the month special for July, but then I wanted my payment due on the fourth, and I was afraid that they will turn it right around, billing me for that again ( % -1.64) But they didn’t ( % 0.00) They were gonna make it due in September ( % -12.50) So I was able to set it up, get the coverage, and have my first payment in September ( % 37.50) They worked really well with me for that and I appreciate that ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I submitted two claims under this program ( % 0.00) First claim was denied and the second claim I was told that my car was now over , miles ( % 12.50) This company still continues to draft my account every month even though I'm no longer covered, and submitted cancellation request several times ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , The deductible with CarShield is whereas with Carchex, it's ( % 0.00) But at the end of the day, Carchex wanted more money - versus with CarShield ( % 50.00) In days, CarShield is gonna have me covered where it took a full days with Carchex ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , There were some points that I did like about Carchex like the ability to be reimbursed for rental cars ( % 0.00) The sales reps were very professional ( % 13.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , The rep was very kind and courteous during the purchase and % helpful ( % 69.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , The reps talked me through the signup process and helped me with it ( % 0.00) They were very professional ( % 13.00) They told me I'm not covered for days after I sign up with them ( % 0.00) I'm covered at a set rate for months and they said if I don't have the car anymore, then whoever has the car, or if I get another car, then it would just transfer the policy over ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , The rep was good and explained all aspects of the coverage very well ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Carchex was affordable compared to a lot of the other companies ( % -12.50) Their customer service was also really good ( % 70.00) They answered every question ( % 0.00) Went over and I asked a bunch of questions and they broke everything down for me and made sure I got the plan that I wanted ( % 17.22) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , It’s been months and I still didn’t get my package in the mail yet ( % 0.00) Plus I paid $ ( % 0.00) twice and still no paperwork in the mailbox for me ( % 0.00) I talked to customer service ( % 0.00) They keep getting my information for nothing ( % 0.00) They put me on hold for mins and never got back to me ( % 0.00) Where is my package at? ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , The Carchex representative I worked with was the best, personality-wise, and she really was terrific ( % 40.00) She made it so easy, was very nice and helpful the whole way ( % 47.11) However, I thought we would have gotten some paperwork by now ( % 0.00) But that's the only thing ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , I have a BMW M Sport, and I was recommended by a friend of mine who owns a shop that handles a lot of extended warranties ( % 0.00) He found that Carchex is what he's recommended that had no problems ( % 0.00) Signup was quick ( % 33.33) The person who handled it was thorough, straightforward, and we made a deal ( % 37.50) I had a very good experience ( % 91.00) I had no problem dealing with them and all my questions were answered ( % 0.00) I'm very satisfied with all of the coverage that I'm getting, and I already recommended it ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , After we’ve made full payment for this particular service more than a month ago, we haven't received a single piece of paper from CARCHEX ( % 23.63) We would like to pay for our upcoming payment but we can't ( % 0.00) I even left a message and I heard nothing from anybody ( % 0.00) The -day review is coming on and we're dissatisfied just for now until it gets corrected ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , The rep of Carchex during the purchase was amazing and very informative ( % 40.00) When I told her what the other people offered me, she worked with me ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , It was great when I purchased Carchex ( % 80.00) I talked to Larry ( % 0.00) Really nice guy ( % 60.00) We went through all the information ( % 0.00) I would ask him questions and we had a nice long conversation regarding the warranty ( % 27.50) I was very satisfied with the information he had available for me ( % 52.50) He seemed to have good knowledge of how the warranty works and what is covered and what isn't ( % 70.00) I was happy with him and my experience ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , The sales part of CARCHEX is good ( % 70.00) However, my convertible roof ended up not being covered so I had to do an upgrade ( % 0.00) But I didn't know I had to go through the whole new process again ( % 16.82) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Everybody at CARCHEX was great ( % 80.00) The rep was very good ( % 91.00) He explained everything that was covered and really talked me into it ( % 20.00) Having a warranty is very valuable ( % 20.00) I've had vehicles tear up after the warranty was out, and I was out of a lot of money ( % 0.00) That's why I was looking for something in my warranty before my warranty expired ( % 0.00) However, I haven't gotten the $ gift card that I was supposed to get ( % 0.00) Other than that, I've recommended this company and had somebody sign up with them ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Carchex is a SCAM! DO NOT purchase their warranty products! Prior to purchasing the top-of-the-line warranty plan from Carchex I did some research and they had pretty good reviews ( % 31.67) I got on the phone with one of their sales reps and specifically asked about transmission and turbo coverage since my car is infamous for these parts failing ( % -50.00) The sales rep assured me these are completely covered and all that I would have to pay out of pocket is the $ deductible ( % 10.00) Fast forward months transmission ended up failing, when it came to Carchex covering it they "found" a used transmission to come up with a base price that they would cover which was around $k ($k less than a new transmission) ( % -15.76) Too bad this transmission was actually imaginary and did not actually exist when the dealership tried sourcing it ( % -23.33) Long story short Carchex covered about $k out of the $k job and I was on the hook for the rest! You're better off putting the cash in a savings account and using that in the event of a breakdown ( % 15.00) I do not recommend this company! Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , My signup experience was smooth ( % 40.00) But once I signed up, I tried to call them a couple of times to get the welcome package card but that they haven't sent so far ( % 45.00) They said it should have come last week, but it didn't ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , CARCHEX was quick to respond and I liked their offer ( % 46.67) Working with their rep was great ( % 80.00) The warranty is doggone expensive but I felt more comfortable with it ( % 13.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , They did not cover my claim because by putting my repair part into one of their exclusion parts ( % 0.00) Even tho it's not the same part I provide the part number and receipt and their explanation is this part also comes under the exclusion part even tho it's not the same part of the same description ( % 0.00) Also, the sale agent makes fraud and deceptive statements by saying that your car is (BUMPER TO BUMPER COVER) ( % 0.00) I will not recommend anyone this company ( % 0.00) Rest is your choice ( % 0.00) Make sure to read your book because once your exclusion part is you will understand that technically nothing is cover ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , The rep went over everything thoroughly ( % 0.00) He talked about a couple of different plans but I knew what I wanted ( % 0.00) My husband has a plan with them and we had researched when his vehicle needed extended coverage ( % 0.00) It seems to offer the best coverage that we found ( % 100.00) The rep looked up my husband's plan and matched that for me ( % 0.00) I'm very satisfied with CARCHEX ( % 65.00) My experience with them was very easy ( % 56.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Signing up with Carchex was easy, and my interactions with the rep was all pleasant ( % 58.33) I went with them because of the way that the deductible was broken down, and I also pulled Carchex versus the competitors' rating with the Better Business Bureau ( % -1.85) Another website says that they're not as good, but the Better Business Bureau says that they have way less complaints than the other providers ( % 22.71) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , They claimed to be the second most trustworthy so I went with them ( % 25.00) Purchasing the policy was easy and the payments have been comparably reasonable ( % 31.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , The rep helped me get the plan at the rate I needed, and I set up the payment plan on the spot ( % 0.00) It was very easy ( % 56.33) I just gave my credit card info ( % 0.00) Overall, I feel good right now ( % 32.86) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , The rep was helpful ( % 0.00) I already knew what I needed, so I didn't have a lot of questions for him, but he started to call up and got me taken care of ( % 0.00) He was good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , Everything was fine with the dealings that I had over the phone, but I haven’t received my contract yet ( % 41.67) They told me it would be to business days, and that window was just fine, but the other company that I had with my other car sent my contract over email ( % 5.56) That may be something Carchex would want to look at ( % 0.00) That eliminates sending through the mail ( % 0.00) You can get it and look at it, and if there’s any issues, you don’t have to wait that to days, then read it ( % 0.00) Other than that, having a home warranty is very valuable ( % 3.75) It saves you money ( % 0.00) ( % 0.00)
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2021/8
Original review: Aug ( % 37.50) , I called five places and CARCHEX was the first place where someone answered immediately and was a person, so that was nice ( % 42.50) The coverage has a low deductible, and things that aren't traditionally covered like bolts and struts were also covered ( % 0.00) And the warranty company was more willing to pay for repairs than other companies that have crazy long claims processes ( % -0.50) Someone talked me through the claims process, and it sounded a lot easier ( % 0.00) I would recommend CARCHEX ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2021/8
Original review: Aug ( % 37.50) , The rep was nice ( % 60.00) He did a good job ( % 70.00) ( % 0.00)
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2021/8
Original review: Aug ( % 37.50) , Purchasing Carchex went fine ( % 41.67) I had an average amount of questions about the policy ( % -15.00) You get the manufacturer's warranty when you purchase a car, and then even if you get it used, which I did, the manufacturer's warranty lasts to a certain point, and then it ended ( % 21.43) So I clarified that, that that was an additional , mile policy ( % 0.00) Then I also asked about the deductible and they said that would be just $ deductible for that ( % 0.00) The only thing I did not know, was that from the mileage that they recorded, there would be one month and another , miles before it would be enforced ( % 0.00) So that was okay because it was right at , miles ( % 39.29) I knew about the deductible, but not that other part, that it would be another , miles ( % -12.50) But that wasn’t any big shocker ( % 0.00) They were really good about explaining who would be covered to do the repairs ( % 70.00) They said either the dealership or a licensed shop ( % 0.00) Then, they went over all the other kinds of specific items with me - the towing, the rental car, if I needed that depending on what kind of breakdown it had ( % 15.83) So that was good ( % 70.00) Read full review ( % 35.00)
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2021/8
Original review: Aug ( % 37.50) , CARCHEX is accredited and rated high with the Better Business Bureau ( % 33.00) They also have fewer complaints than some of the other companies ( % -12.50) I signed up with them about three weeks ago and their rep wasn’t bad ( % -70.00) I try to do my due diligence by asking as many questions as I can and try to find out who I'm giving my money to ( % 18.75) The rep probably got tired of me because I was asking so many questions ( % 5.00) Compared to some other plans, I'm pretty satisfied with what was offered by CARCHEX for my Audi A L albeit not % satisfied ( % 9.38) That car is loaded with a lot of electronics and I wish the plan had more electronics covered than what it has on there ( % 50.00) Another negative to my experience is CARCHEX told me my contract would arrive in to days ( % -30.00) After days, I haven't received my contract ( % 0.00) That was a little unusual ( % 0.63) Other than that, I don't have a problem with the extended warranty ( % -12.50) ( % 0.00)
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2021/8
Original review: Aug ( % 37.50) , Carchex had an A-plus rating with the Better Business Bureau and they cover gaskets ( % 50.00) However, they said they were going to send out the paperwork and I still haven't gotten that in the mail, other than the email that they sent right away that said that we had made a deal and what the deal was ( % 8.04) But it showed no contract, and that was supposed to be sent out right away ( % 28.57) And that's been over a week ( % 0.00) ( % 0.00)
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2021/7
Original review: July , There was no customer service at all at Carchex ( % 37.50) I thought it was relatively cheap, good price to have it covered ( % 55.00) And there's nothing wrong with the vehicle right now ( % -10.71) So I called them in July to get coverage ( % 0.00) But then, I haven't heard anything from them since they took my money ( % 0.00) I was supposed to get something, that little jack under your steering wheel, and they never said anything and it's been a month ( % -18.75) So I'm really disgusted with them ( % -100.00) They said they were a top-notch company, and I said, “Yeah? I think you're just waiting for something to break down, and then send the part, and not be responsible for it ( % 34.81) ” So they should have said it right away because they took my money right away and I'm not happy ( % 5.71) ( % 0.00)
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2021/7
Original review: July , I was impressed with their coverage and pricing ( % 68.75) The salespeople were adequate and good ( % 51.67) They knew their subject and we were able to conclude with one phone call ( % 16.67) It was pretty good ( % 47.50) The application process was easy and understandable ( % 43.33) I received a copy of the contract through email but I have not received the actual contract yet ( % 0.00) I thought I would have it by now and it's been over a week ( % 0.00) ( % 0.00)
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2021/7
Original review: July , The guy I talked to on the phone when I purchased didn’t give what was promised and when canceling my service y’all still tried to not return my money and I canceled within my thirty day period and it’s sad because I was actually very happy to have an extended warranty to make sure all my bases were covered but next time Imma just get a dealership warranty so I won’t have to deal with y’all money sucking scumbags using a scamming website ( % 27.50) Shame on y’all ( % 0.00) ( % 0.00)
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2021/7
Original review: July , I bought Carchex warranty so I can sleep well at night without having to worry about last minute issue ( % 18.75) I spent close to $k for this warrenty ( % -10.00) I took my car in for a sensor emergency brake issue and the costs were about $k ( % 0.00) I was hoping the warranty would cover that but it didn’t ( % 0.00) Carchex is now telling me they are only covering half of that ( % -8.33) The sales person told me one thing and now I’m hearing another ( % 0.00) When the warranty was sold to me nothing was discussed except the sales person said everything is covered except the automation part of the car ( % 0.00) He never said anything else just that Carchex isn’t like other companies and they don’t have the red tape and they have the credit cards not upper management so things move a lot faster and things are covered ( % -4.17) Luckily I was able to work on the final price with the mechanic rep, where my car is, and he said I owe $, which includes the deductible ( % 27.78) So now I’ve paid close to $ for the warranty, $ for the deductible, and $ for the fix to the mechanic ( % 0.00) So I’m in the hole about $ ( % 0.00) I’m saddened by this new news, especially when I have my son's college tuition coming up that I’ll need to help him with ( % 6.82) Read full review ( % 35.00)
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2021/7
Original review: July , While you have my credit card I still have not received a copy of the contract that I thought I was supposed to sign ( % 37.50) I still have concerns about some of your exclusions and may cancel in the first days if these are not addressed ( % 25.00) Concerns include exclusions like body panel and "components" (not body parts that may have been damaged in an accident but the moving parts that operate within a door panel), seat belt retractors, head or tail light "assemblies" (not the bulbs but the electrical stuff that leads to the bulbs), hydraulic suspension control systems, valve guides, valves, piston rings, transmission clutch, and bands ( % 40.00) ( % 0.00) ( % 0.00) These are all quite mechanical and exactly why I wish to buy insurance ( % 25.00) I know they wear out over time but isn't this why we are putting a limit of five years and K on the policy? I do want to note that Chris ** was VERY HELPFUL, up to the point that I have not heard back from him with my concerns ( % 10.00) Otherwise, I would have given him five stars! Read full review ( % 35.00)
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2021/6
Original review: June , I recently purchased an extended warranty ( % 18.75) The contract person was very nice, explaining everything to me clearly ( % 44.00) The price was reasonable ( % 20.00) The only thing that keeps me from a higher ranking is the days AND miles provision ( % 12.50) Both instead of either have to be passed before the warrant takes effect and I don't think that's fair ( % 70.00) ( % 0.00)
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2021/6
Original review: June , Haven't used it yet ( % 37.50) Requires speaking on the telephone to mechanic to approve ( % 0.00) No Spanish speakers available in their offices to have such discussion ( % 13.33) That seems absurd ( % -50.00) The in person who goes to the shop will speak Spanish ( % 0.00) They will reimburse me for approved claims since my mechanic wants payment upfront ( % 20.00) ( % 0.00)
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2021/6
Original review: June , Carchex refuses to answer my request to refund my money for the warranty within the first days as they promised ( % 31.25) They just keep juggling me around like a hot potato and nobody answers the cancelation line ( % 25.00) I guess I will be robbed of my $ and have to cancel my card ( % 0.00) This is unethical ( % 0.00) When I wanted to purchase they jumped on the phone in seconds ( % 0.00) This is so disappointing! Do not do business with this company! I JUST WANT MY MONEY BACK Carchex ( % -46.88) It is the right thing to do and don't respond to this pretending like you are trying to resolve something because you have not ( % 28.57) I have my phone on and am waiting for your call ( % 0.00) Shame on you! ( % 0.00)
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2021/6
Original review: June , New customer, haven't used yet, should do a review when I do have to use it ( % 25.57) Customer services was good, explained everything since it is very expensive, and I am on a budget ( % 2.50) Over ( % 0.00) Want to make sure all questions were answered ( % 50.00) ( % 0.00)
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2021/6
Original review: June , Patrick was very thorough and explained everything in detail, pricing was extremely fair and Patrick followed up when requested ( % 42.50) Patrick also took the time to see if I qualified for any additional discounts ( % 0.00) I took my time reviewed quotes and ratings from other companies and Carchex was the highest rated and best deal out there ( % 43.75) ( % 0.00)
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2021/6
Original review: June , I know we all read the reviews and we all get nervous about buying something ( % 37.50) If you read any bad reviews on this company please believe they are true ( % -17.50) My wife and I purchased this warranty about months ago and only used it once for the grand total of $ ( % 16.67) Now my dodge decided to burn up its clutch fan and these people won’t cover it cause they said it’s not in my contract to cover ( % 0.00) Then my a/c is freezing up in this hot summer time months and they won’t fix the evaporator coil ( % 25.00) So basically we’ve paid all this money to them and didn’t use the warranty and apparently we still can’t use it ( % 5.00) So if you have these people I would strongly suggest you cancel and find a better company ( % 46.67) You’ll end up paying for warranty and the repair yourself anyways ( % 0.00) Good luck with this company if you refuse to not cancel your contract ( % 70.00) It’s not worth the headache ( % -15.00) ( % 0.00)
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2021/6
Original review: June , All you're giving me is , miles more with this contract ( % 43.75) for $, ( % 0.00) This is been approximately weeks into the contract ( % -40.00) I am not satisfied ( % -25.00) With another company, they will give me up to , miles for $ more than your contract ( % 50.00) ( % 0.00)
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2021/6
Original review: June , Dan ** was very professional on handling my purchase warranty with this company ( % 25.25) No pushy sales person ( % 0.00) His boss I think his name was James worked with me to get a price I could afford for my new vehicle ( % 13.64) I highly recommend getting your next car warranty with them ( % 8.00) BBB recommends them A+ ( % 0.00) ( % 0.00)
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2021/6
Original review: June , The young who assisted me was knowledgeable and courteous ( % 35.83) He carefully explained Each detail of the contract and made sure I understood what I was purchasing ( % 20.00) He laid out all my options and explained them to me ( % 0.00) Overall a good experience ( % 35.00) ( % 0.00)
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2021/5
Original review: May , I have a CVT in a Nissan Rogue and I wanted to make sure that that will be taken care of ( % 43.75) Jeremiah, my agent, told me that Carchex covered that ( % 0.00) He was informative and explained the coverage well enough ( % 0.00) I called back about a couple of times when I had more questions and he went over it ( % 25.00) However, he said my contract was gonna come in the mail but I haven’t received it yet ( % 0.00) ( % 0.00)
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2021/5
Original review: May , Signing up with them was okay ( % 43.75) I got the plan that best fits my needs ( % 100.00) ( % 0.00)
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2021/5
Original review: May , Claim process is outsourced to Royal Administrator Services which has a different version of contract than what is sold to the customer ( % 18.75) For e ( % 0.00) g diagnostic charges are not paid for or the claim team does not want to pay the part manufacturer price ( % 0.00) ( % 0.00)
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2021/5
Original review: May , Purchased extended warranties for a BMW i and a Mercedes E ( % 37.50) Both agents suggested me to check the BBB Rating of my original choice and the rating was a C+ ( % 37.50) That in itself made me decide to cancel my previous two warranties and switch to CARCHEX ( % -16.67) ( % 0.00)
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2021/5
Original review: May , I liked how the sales agent explained how CarChex works ( % 48.75) He helped give me peace of mind for the next years ( % 0.00) The company seems to have a good reputation ( % 70.00) I hope that going forward I never need this service ( % 0.00) But, if I do, I also hope that CarChex lives up to its commitment ( % 0.00) ( % 0.00)
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2021/5
Original review: May , The sign-up with CARCHEX was pretty seamless and their rep was informative ( % 24.17) When I originally signed up, I didn't have too many options because of the mileage on my vehicle ( % 43.75) But I have since swapped vehicles and swapping plans was pretty easy as well ( % 34.17) The vehicle that I just purchased is a which is a lot newer with about , miles on it ( % 0.00) I have peace of mind because a lot of the factory stuff went away at that time ( % 0.00) Although the truck itself has a lifetime powertrain warranty, CARCHEX was able to adjust the plan accordingly price-wise ( % 50.00) ( % 0.00)
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2021/5
Original review: May , CARCHEX had the things I wanted ( % 37.50) Their rep was very helpful and explained the coverage excellently ( % 60.00) The service package I got is all right but it could have been better ( % 39.29) A different company offered another one similar to that with more coverage and miles but it's cheaper ( % 16.67) Overall, having a warranty is % valuable ( % 0.00) ( % 0.00)
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2021/5
Original review: May , I called repeatedly and left messages right after I bought your product because I had a question and never heard back from anyone! Makes me wonder and worried about how your customer service works when I REALLY need your help and an answer because of a serious issue! ( % 7.40)
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2021/5
Original review: May , Representatives were very professional and answered all my questions ( % 25.25) My car warranty was taken care of in an efficient way ( % 0.00) I am very satisfied with my coverage for the next years ( % 32.50) I am very satisfied with the yearly insurance rates that I asked for ( % 65.00) My vehicle were just perfect within my budget- ( % 100.00)
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2021/5
Original review: May , I used them before on one of my former vehicles some years back ( % 12.50) So I knew that they were going to be reliable ( % 0.00) I ended up starting up a plan with them again and my experience was all positive ( % 11.36) ( % 0.00)
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2021/5
Original review: May , We purchased an older vehicle, so we wanted to make sure that we were taken care of in the event that we had an issue ( % 34.72) I signed up over the phone and it was a smooth transaction ( % 40.00) The rep forwarded the information to us along with a welcome package, etc ( % 80.00) We weren't too familiar with Carchex, so we're hoping that should we need them, we won't have any issues ( % 37.50) The reviews seem good though ( % 70.00) ( % 0.00)
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2021/5
Original review: May , I dealt with the same gentleman several times, and he was very informative in giving me the different options, and flexible with the payments as well as the different options in terms of coverage ( % 9.58) The reps were understanding what my goals were in terms of how long I’m gonna have the car, how many miles ( % 22.50) They were able to customize a plan for me that I feel very comfortable about ( % 51.00) They were also very thorough and they answered my questions ( % 20.00) I would not have moved forward if I didn't feel like I had that level of insight ( % 0.00) Although I have not had the experience of having to use Carchex, I feel very comfortable that I'm covered if anything were to happen ( % 52.00) It can get very expensive, so I'd rather pay and have the peace of mind ( % -65.00) It’s just like insurance ( % 0.00) You hopefully never have to use it, but it's great when you have it ( % 80.00) ( % 0.00)
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2021/5
Original review: May , CARCHEX went through the list of stuff with me, and they're a little costly ( % 9.38) But if my truck got miles on it and if I lose the bottom end or rear end, it's covered ( % 0.00) So it's well worth it ( % 30.00) ( % 0.00)
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2021/5
Original review: May , Purchased a policy from Carchex; never received a copy of my contract ( % 37.50) Had to file a claim, and the adjuster paid only partial for the claim, as well as never paid the tow charge, as well as the (included) rental charge ( % -5.00) Upon calling and leaving messages with "Kent" (**), never received a return call over weeks ( % 25.00) Called from a new number, and finally got ahold of Kent, which he was quick to bounce me to American Autoshield, stating they had a response, spoke with AS, and they state there has been no communication in over months ( % 11.74) Tried calling Kent back, no answer or returned calls from voicemails I have left ( % 0.00) I have been playing phone "hot potato" with half a dozen departments, and almost a dozen different individuals attempting a resolve to this issue ( % 2.78) As of writing this review, I have not been reimbursed for out of pocket tow, car rental, and only a partial on a shop bill; all of those items were included in my original stated contract ( % 9.17) This has been a nightmare just to talk with someone that can give me a resolution, this has been months since the repair ( % 0.00) -Worst customer service I've dealt with, in a Very long time ( % -53.25) - Read full review ( % 35.00)
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2021/5
Original review: May , The rep explained everything to me ( % 37.50) I had no questions when I got done ( % 0.00) I'm satisfied with the policy ( % 50.00) The only problem I have is I haven't gotten any copies of the policy ( % 0.00) ( % 0.00)
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2021/5
Original review: May , We were forced into getting a warranty at the dealership because of the type of vehicle that we purchased ( % 3.75) Even though I said that we do Carchex, they scared my husband into getting the policy that they had up there at the dealership at the time so we had to pay more money ( % 50.00) The rep from Carchex was very knowledgeable, easy to talk to, knew what I needed and right to the point ( % 30.63) I’ve been through it and I knew what I wanted, and they empathized with me with what happened with the dealership ( % 0.00) They explained and there were some things that I probably didn't need them to because I had that coverage before but they confirmed some things anyway ( % 40.00) The extended coverage is % very valuable because we need it ( % 20.00) The vehicle we have is a very expensive vehicle and the warranty didn't come with it, unless you bought it ( % -65.00) It was very expensive ( % -65.00) The dealership didn't have a five-year that they offered at CARCHEX ( % 0.00) So, the product itself was beneficial to have that peace of mind or security and having it for that long even though you probably won't need it ( % -5.00) Read full review ( % 35.00)
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2021/5
Original review: May , CARCHEX had a better deal as far as more for your money ( % 36.88) I got a pretty good package and it was what we discussed and whatever I looked at before I got it ( % 47.50) I did good research on it ( % 70.00) I compared CARCHEX to some other top places ( % 18.75) With some of them, I didn't get all the same package that CARCHEX offered ( % 0.00) ( % 0.00)
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2021/5
Original review: May , I’ve got Carchex and that’s all that counts ( % 37.50) I can close my eyes at night and I don't have to worry about this and that ( % 0.00) Everybody was nice to me when I signed up but I was going to get a card in the mail to put in my wallet and I didn't get that ( % 60.00) Still, people should get Carchex ( % 0.00) They have done alright with me ( % 0.00) ( % 0.00)
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2021/5
Original review: May , I'm retired and I want to have peace of mind in terms of planning expenses for vehicles ( % 37.50) CARCHEX customer service was great and pretty much direct ( % 38.33) But there were not a lot of details in the conversation because of the time we had on the phone ( % 0.00) I was told they are supposed to send me a packet containing all the hard copies of documents but I have not received anything yet ( % -29.17) It's supposed to be two weeks but that was almost a month ago ( % 0.00) Right now, I'm just waiting ( % 28.57) ( % 0.00)
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2021/5
Original review: May , The rep from Carchex listened to my needs and we chatted a bit ( % 37.50) He acted in sync with what he heard so that was great ( % 80.00) He was very pleasant and it was nice to be heard ( % 77.67) I'm happy with my choice ( % 80.00) ( % 0.00)
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2021/5
Original review: May , I like the way that CARCHEX did business ( % 37.50) One of the other carriers had some goofy system where they quoted me one price which was a bit high ( % 17.83) They then quoted me eight times ( % 0.00) They started out at a month and went down to ( % -15.56) a month ( % 0.00) I didn't appreciate that sales tactic ( % 0.00) I didn't have that with CARCHEX ( % 0.00) They had a -year plan and , miles for one price ( % 0.00) That was good ( % 70.00) I also checked with one other company and their plan continued for as long as you paid the monthly amount ( % -8.75) But that was gonna be pretty expensive ( % -12.50) CARCHEX had the best value and sales approach ( % 100.00) Customer service explained the benefits and laid out a couple of different options ( % 0.00) The representative did a fine job ( % 41.67) The first part of the process was easy ( % 34.17) ( % 0.00)
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2021/5
Original review: May , There's nothing wrong with the vehicle right now but it's gonna break and I want to be covered ( % 5.36) But nobody will do that because I'm high mileage ( % 16.00) It's like having a preexisting disorder or disease and then trying to get health insurance ( % 0.00) Nobody wants to do it ( % 20.00) If they do, you're going to pay through the nose ( % 0.00) Carchex was a little more pricey but it was not crazy ( % 20.42) It was what I would expect to pay for coverage ( % 0.00) Nothing is free and I have a high mileage vehicle so you got to give a little to get a little ( % 4.63) I was impressed ( % 100.00) The guy who set up my account answered all my questions and I had a million of them ( % 0.00) I wanted to go month-to-month but nobody was offering it ( % 0.00) Chris walked me through all of that and he would dig things out of the fine print to pull forward from the Zurich website that wasn't listed on the CARCHEX website ( % 41.67) He showed me the people with older policy and what they were going to do for me and how much it was going to cost me to get it started ( % 18.33) He showed me that there was a -day, ,-mile grace period prior to it going into coverage ( % 0.00) He made me understand everything, which was why I went with CARCHEX ( % 0.00) He made me comfortable and made me feel like they were not going to try and rip my head off ( % 40.00) So, the representatives did their jobs well as opposed to trying to sell the product ( % 0.00) The experience with Carchex was good and it went down like a whirlwind ( % 27.22) I changed my mind and they credited me back ( % 0.00) I got a full refund because I jumped off prior to going into coverage ( % 17.50) I thought that that money was going to be gone but they did exactly what they said they were going to do ( % 25.00) Neither one of us knowing how that situation was going to turn out, but we were both prepared for whatever and they wound up going my way instead of CARCHEX way ( % 0.00) But they held up their end of the bargain ( % 0.00) It worked out and they were great ( % 80.00) When I run through this truck, like I did the last truck and get ready for an extended warranty, I'm calling CARCHEX back ( % 6.67) Read full review ( % 35.00)
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2021/5
Original review: May , CARCHEX checked out with the best reviews out of the different companies I looked at ( % 45.83) Signing up with them went smoothly ( % 40.00) Their rep was very informative and he answered all my questions ( % 20.00) Check out CARCHEX and make an informed decision ( % 0.00) ( % 0.00)
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2021/5
Original review: May , The rep explained everything that he was supposed to and the questions that I had, so I went into Carchex with a clear understanding ( % 23.75) It’s supposed to be the best warranty, so that's what I got ( % 100.00) If you get three repairs with the average being about $,, the policy is paid ( % -15.00) People should look into Carchex and if they can afford it and it's fit for them, shoot for it ( % 40.00) ( % 0.00)
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2021/5
Original review: May , I went on CARCHEX's website and saw all of their qualifications and the things they've done ( % 37.50) The sign-up was quick and easy ( % 38.33) There were a couple of times where I had to have customer service call me back and they did at the time we had talked about ( % 0.00) They were very easygoing about it ( % 20.00) An extended warranty is very valuable to me ( % 20.00) I'm not going to use my vehicle very often but I like knowing that when I do, I'm covered no matter what happens to it ( % 20.00) ( % 0.00)
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2021/5
Original review: May , When I went to renew the extended warranty on my truck, Carchex gave me five years, , and the price was reasonable ( % 28.75) They also gave me the same coverage as the other company did ( % -6.25) If I have any problems with the truck, it's $ deductible and Carchex covers the rest, which is fantastic ( % 40.00) The rep I spoke with was great and it went very well ( % 50.00) The only problem I had was I gave them the wrong mileage ( % -25.00) When they sent me the contract, I saw it and I sent them pictures of the new mileage and a recent service, but I haven't heard anything since ( % 6.82) Still, the experience has been good so far ( % 40.00) ( % 0.00)
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2021/5
Original review: May , I worked with a gentleman who was pretty forthcoming and did the process very quickly ( % 35.28) It was very easy in terms of the sign-up process ( % 56.33) We have peace of mind right now because we just got our warranty ( % 28.57) ( % 0.00)
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2021/5
Original review: May , Carchex got me the paperwork right away when I purchased the protection plan ( % 33.04) I had one representative that I had to go through and it was easy to go through him ( % 43.33) He told me to contact him if I ever need anything in the future ( % 0.00) They've already sent out the card and it's already in my vehicle ( % 0.00) They explained the whole process and that I gotta wait days ( % 20.00) Everything was easy peasy and it was excellent ( % 71.67) I'm not a big fan of getting into the car companies because that's one way they can bilk you and you have to do some negotiating with them a little bit ( % -9.38) I went with one-time pay with a coverage of five years instead of doing a little pay every month ( % -18.75) So, that turned out to be even a bigger savings ( % 0.00) ( % 0.00)
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2021/5
Original review: May , Initially, everything was great going in to Carchex, getting and gathering the information ( % 39.17) The rep was very personable and nice ( % 40.00) He gave me all my information that I needed on the account that I had just opened up ( % 0.00) So, when I got off the phone, I was pleased by the way that he answered all my questions ( % 50.00) ( % 0.00)
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2021/5
Original review: May , I compared CARCHEX with all of the other companies, and it was the best price for the best service ( % 56.25) They weren't pushy, and they were very knowledgeable ( % 20.00) I was assisted very well ( % 20.00) It was a very good experience ( % 91.00) ( % 0.00)
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2021/5
Original review: May , The sales guy was helpful ( % 37.50) He explained everything in detail exactly what was covered and what was not, and it was smooth sailing ( % 32.50) ( % 0.00)
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2021/5
Original review: May , I spoke with someone and then got transferred over to an advisor ( % 37.50) Everything went smooth ( % 40.00) They knew what they were talking about ( % 0.00) They told me I could call my rep anytime ( % 0.00) ( % 0.00)
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2021/5
Original review: May , It went well with Carchex ( % 37.50) They didn't make me pay all upfront ( % 0.00) They put it on a monthly thing and extended it so I was grateful for that ( % 0.00) I had a claim yesterday for the starter and it went fine ( % 41.67) The dealership handled it and I didn't have to make any calls ( % 0.00) I enjoyed my experience ( % 50.00) I've tried to refer Carchex to some people ( % 0.00) ( % 0.00)
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2021/5
Original review: May , We were happy pretty happy with the original quote, but were taking time to think about it ( % 52.00) We got a call from Carchex asking why we were hesitant ( % 0.00) They shot us a little lower price and we agreed to go with them ( % -18.75) We had a question after receiving the policy and got a good response when we contacted the rep ( % 70.00) ( % 0.00)
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2021/5
Original review: May , CARCHEX's customer service reps were very helpful ( % 28.75) ( % 0.00)
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2021/5
Original review: May , Customer service and agent were very helpful ( % 28.75) Worked through the process of signing up and going over all the materials ( % 0.00) Pleased with the basic sign up ( % 25.00) Reminded them I don't have printer, fax or "modern" ways ( % 20.00) They will need to send to my regular Postal Box ( % 0.00) ( % 0.00)
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2021/5
Original review: May , I am currently in the purchase process of my car warranty ( % 18.75) Customer service was pretty okay and wasn't pushy ( % 37.50) The payment option seems pretty reasonable too ( % 22.50) It was a little bit higher given the comprehensive nature of the plan ( % 3.13) But if all of that works out, then the price will be worth it ( % 30.00) I'm also super worried about a lot of the reviews that I saw on the Better Business Bureau site about the quality of the folks that CARCHEX uses to do the fulfillment for the actual warranty itself ( % 27.78) CARCHEX seems almost like a brokerage service and I wasn't really aware of that when I signed up ( % 25.00) If they can be a bit clearer about that prior to taking payment, I would appreciate it ( % 0.00) ( % 0.00)
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2021/4
Original review: April , We are a Honda Pilot ( % 37.50) At the time we contracted our car had k+ miles ( % 0.00) Very nice condition and well maintained ( % 78.00) This contract is less than a year old at present and truly we hope not to use this insurance for car repairs ( % -2.22) Upon signing up the contract says that we must wait days and or drive miles before the contract becomes valid- understandable ( % 0.00) This agreement is valid for , miles only at a payment of $, per month ( % 0.00) We did have an electrical issue and took the car into our local Honda dealer ( % 0.00) They identified the issue -- the part to fix at dealer $ ( % 0.00) approx ( % 0.00) And add the labor $ ( % 0.00) dollars ( % 0.00) It took this company days to resolve the issue having asked for price of parts and labor at the dealerships ( % 0.00) Auto zone, O'Reilly's all the others could parts drive this needed unit to the dealer and they could do the work in like hours ( % 0.00) ( % 0.00) ( % 0.00) The part was priced at between $ ( % 0.00) and OEM part like $ ( % 0.00) approx ( % 0.00) I guess a dealership will allow the client to purchase the part and voila!!! They will install ( % 0.00) Less time and less rental payment ( % -16.67) Plus the policy does not include a rental so this is at the expense of the policy holder (me) from the dealer at a cost of $ ( % 0.00) ( % 0.00) The dealer service agent had to call / times to never get the same warranty agent on the other line nor did he get an authorization for the same period ( % -4.17) Read full review ( % 35.00)
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2021/4
Original review: April , The warranty I thought I was getting, is not what I got ( % 37.50) I feel like I am just wasting my money at this point, and would rather just end the warranty ( % 0.00) I called you guys multiple times and left messages, to not get response back ( % 0.00) You would love a call back ( % 25.00) ( % 0.00)
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2021/4
Original review: April , I have been a customer for several years now and will continue to be one ( % 18.75) Anytime I've had an issue with my vehicle Carchex has taken care of it no questions asked or hassle ( % 0.00) Just renewed my extended warranty, they took care of me quick, they were more than courteous and pleasant ( % 54.17) I've recommended this company to friends and family and will continue to do so ( % 0.00) ( % 0.00)
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2021/4
Original review: April , I just received the hard copy Brochure for the new Extended Warranty Coverage policy (R) on our Jeep Grand Cherokee ( % 17.99) I have a couple of questions ( % 0.00) First the Starting Mileage that is reflected on the only document I can find, which is the one sent me via Email is , ( % 8.33) On Apr I sent Patrick ** via an Email message that the current mileage as of the night of Apr was , ( % 0.00) I can’t find anywhere in the hard copy documentation that you mailed me that the correct starting mileage of , is specified ( % -14.58) Based on the mileage I provided and the mileage that the document provides we have a difference of , miles ( % 0.00) I don’t want to have to wait an additional , miles before being able to have repair coverage ( % 50.00) Second, The Policy Name reflected on the Summary of Purchase is “Preferred” but the Schedule of Coverages beginning on Page of the Hard Copy Document has no “Preferred” Coverage just Colors and/Metallic listings ( % -14.58) I believe we discussed something about “GOLD” but that isn’t reflected on the Policy Summary ( % 0.00) Could you help me out with some written guidance on which/What our coverage is for the policy we have purchased ( % 0.00) I sent this same request to Patrick via Email on Apr and had no response to date ( % 0.00) Also, I can find no way to get a Registration/Sign-in for the CarChex Web Site for our account to verify that the official info on our policy is correct ( % 0.00) I can’t get into the Paylink site using the guidance provided in the brochure you sent ( % 0.00) I would appreciate some help in figuring out what our final coverage and starting mileage really is ( % 6.67) Read full review ( % 35.00)
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2021/4
Original review: April , The agent was attentive when answering all of my questions ( % 38.75) That was very refreshing ( % 65.00) I did not have a good experience at another company ( % 70.00) The contract price was also affordable ( % 0.00) Both persons I spoke with customer service oriented and as a consumer, I really appreciated it ( % 20.00) ( % 0.00)
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2021/4
Original review: April , I had a question and called Rae at her extension on / and / leaving a message each time ( % 37.50) On / I dialed the general number and had my question answered ( % 5.00) I must now assume that it is necessary to contact the general business number if I have further concerns ( % 1.67) ( % 0.00)
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2021/4
Original review: April , I really felt important and your representative went out of his way to make sure I got the best deal possible ( % 41.25) I checked around places like Auto Shield and a few other places ( % -16.25) I felt more comfortable with the contract I got from CARCHEX ( % 45.00) ( % 0.00)
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2021/4
Original review: April , I purchased a warranty from CARCHEX on // and they (a lady named Rae) told me that she would send me an email immediately [that day] with the "Service Contract" so that I could see what I was purchasing ( % 37.50) They had already deducted the $ from my account and after a full day of not receiving the contract I began by leaving Rae emails and phone calls asking to see what I purchased ( % 35.00) NO RESPONSE from Rae even days later ( % 0.00) I reached out to others in that company asking to be sent an email with the contract only to be passed on to someone else ( % 0.00) I talked to no less than people from Carchex and I still haven't received the contract so I can't read what I purchased ( % 8.33) The service you receive when purchasing a contract from Carchex is really a nightmare ( % 20.00) They will not do what they promise ( % 0.00) What can I expect when filing a claim ( % 0.00) Business as usual??? ( % -25.00)
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2021/4
Original review: April , I purchased a warranty from Carchex after completing hours of research online for extended car warranties ( % 37.50) I was told that the car would be covered for nearly any mechanical engine failure ( % -10.83) I specifically asked about suspension components and the salesperson said they were covered ( % 0.00) I have spent over $, in repairs on my vehicle in less than a year ( % -13.33) They haven’t covered a single cent towards any repairs on my vehicle ( % -7.14) Not only that, but I had switched from a competitor and the salesman lied about the coverage being better than what I had previously purchased ( % 11.11) They said the powertrain plus coverage was comparable when it’s one of the lowest coverages they offer ( % 0.00) In fact it’s not even listed on this site ( % 0.00) They did cover a jump start and the process was fairly easy, except that they don’t tell you the roadside benefit has a maximum of $ for the LIFE of the contract ( % 43.33) Steer clear of this company if you’d like any peace of mind that repairs will be covered ( % 10.00) This $, warranty has not provided any peace of mind ( % 0.00) Absolutely none of the car repair facilities I’ve visited will work with this company ( % 20.00) Truly disheartening that a company would treat its customers like this ( % 0.00) The second your warranty is paid for they will no longer assist you ( % 0.00) I was also told I would receive the manager’s cell phone number if I had any issues ( % 0.00) Do you think they ever provided that information or helped in any way after the sale? The answer is absolutely not ( % -10.00) Once they get their commission they wash their hands of anything and say it’s out of their control, contact your plan administrator ( % 0.00) Read full review ( % 35.00)
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2021/4
Original review: April , Great customer service ( % 58.75) Explained everything including different levels of coverage and what they cover ( % 0.00) Ran BBB report and they have an A+ rating ( % 0.00) Surprised to get a vehicle with miles coverage ( % 10.00) Pay for years get years coverage ( % 0.00) ( % 0.00)
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2021/4
Original review: April , I was told I had to call Paylink to cancel ( % 37.50) They said, "Call Car check ( % 0.00) " (Chex) They said, "Cancel by email ( % 0.00) " There is no way to cancel by email ( % 0.00) I waited on the phone for hours and still did not cancel ( % 0.00) Why do I have to cancel anyway - just stop paying! ( % 0.00)
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2021/4
Original review: April , I checked on several other extended warranty providers for used cars and Carchex was the best deal and coverage ( % 31.25) They worked with me to provide what I needed for the length of coverage and a premium I could afford ( % 0.00) I would highly recommend them ( % 16.00) ( % 0.00)
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2021/4
Original review: April , Thanks for making this transaction easy ( % 33.61) When buying a used car, it is nice to have an extended warranty ( % 60.00) What really made it wonderful was the choices of where to go for service ( % 60.00) I appreciate the patience that was given as we went through the process with my many questions ( % 50.00) I really appreciate your sales team ( % 20.00) ( % 0.00)
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2021/3
Original review: March , I had Carchex on a previous vehicle a number of years ago ( % 10.42) I did a claim on an alternator that went out and they covered it ( % 0.00) I looked at other options out there this time and Carchex is not the most economical but they have their reputation ( % 22.50) The rep was very attentive in getting the information and my follow-ups with her ( % 52.00) She wasn't pushy ( % 0.00) She got my car information so they could give me an accurate price and accurate information ( % 40.00) It worked well ( % 0.00) I haven't had to use it yet but it's nice to have that feeling of knowing that I have something behind me in case something major goes wrong ( % -5.94) It's nice to know it's not gonna come out of my pocket, depending on what it is ( % 60.00) I feel confident with everything ( % 50.00) ( % 0.00)
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2021/3
Original review: March , I asked for a better price and the rep was somewhat curt and impatient ( % 22.50) He offered me a premium of $ which was way over what I was quoted at another company ( % 0.00) I told him I was quoted $ by the dealership where I bought the car ( % 0.00) He began to grill me as to what company it was ( % 0.00) I didn’t know ( % 0.00) He immediately gave me a quote of $, which is over $ less than the first quote ( % 4.17) That’s quite unbelievable ( % -25.00) I offered $ and we went back and forth ( % 0.00) I was at work and ran out of time ( % 0.00) I wanted to get the coverage and be done with it so I agreed ( % 0.00) I paid cash in full ( % 35.00) ( % 0.00)
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2021/3
Original review: March , I'm mostly happy ( % 58.75) I only wanted a year contract ( % 0.00) But, I was told you don't offer a year ( % 0.00) So, I wound up with the year ( % 0.00) It's a Lexus and have , miles on it at the time of the contract ( % 0.00) ( % 0.00)
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2021/3
Original review: March , Although I’ve been skeptical of buying an extended warranty I feel confident as long as I keep my maintenance up as I have been doing, majority of things I do myself and keep records which they said since I have mechanical knowledge I can, I THINK I will be pleased ( % 16.50) I have not used it yet, and honestly hope I do not, but it eases my mind if something major ever happens ( % 33.13) Sales guy was extremely courteous and helpful ( % 60.00) ( % 0.00)
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2021/3
Original review: March , I didn’t have any issues with Carchex at all!! Everything was smooth and went better than expected ( % 34.65) The rate was great and so was Eric ( % 80.00) He was polite, courteous and efficient ( % 60.00) I tried other companies and Carchex was definitely the best! ( % 29.17)
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2021/3
Original review: March , This is the second warranty that I have bought from CarChex ( % 18.75) Both cars were older Mercedes Benz ( % 16.67) I buy them when they have , miles on them and drive them until , ( % 0.00) I've gotten more repairs than I paid for the warranty ( % 50.00) They are great ( % 80.00) ( % 0.00)
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2021/3
Original review: March , The rep was good but I cancelled Carchex ( % 53.75) I was misled by what was covered and what was not ( % 0.00) ( % 0.00)
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2021/3
Original review: March , The rep was delightful ( % 68.75) ( % 0.00)
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2021/3
Original review: March , The rep was very helpful ( % 28.75) During the purchase, we ran into a little bit of a glitch somehow online and had to make a phone call ( % -18.75) It was worked right out ( % 28.57) We haven't used it yet but it seems to work for us ( % 0.00) I've logged in online and they mailed something out as well ( % 0.00) ( % 0.00)
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2021/3
Original review: March , The reps were professional ( % 23.75) I would tell others if they want to keep the car long term, it would make sense to get some insurance with Carchex ( % -5.00) ( % 0.00)
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2021/3
Original review: March , Signing up with Carchex went very well ( % 28.75) I got ahold of them and they were very friendly ( % 48.75) The gentleman I worked with, James, was very amicable and he answered all my questions, even when I lost service and got back ahold of them ( % 10.00) It was a relief to know that I could get coverage on a higher mileage vehicle ( % 25.00) It was very easy and convenient ( % 56.33) ( % 0.00)
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2021/3
Original review: March , I have not received my contract after more than two weeks ( % 43.75) Sample contracts don't cut it ( % 0.00) I need to see my actual contract ( % 0.00) It's hard to see what is covered with nothing in hand to read ( % -29.17) Not happy with the experience so far ( % -15.00) ( % 0.00)
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2021/3
Original review: March , The rep was nice and polite ( % 48.75) She gave me information and told me I could contact her back ( % 0.00) She was professional ( % 10.00) However, I was told that it would be a $ deductible but it is $ ( % 0.00) ( % 0.00)
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2021/3
Original review: March , When I talked to the salesperson, they provided me with all the tools I needed ( % 37.50) The only issue that I was facing was when the policy would be effective ( % 30.00) But then I found out that that's kind of standard across all providers so I stuck with Carchex ( % 30.00) ( % 0.00)
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2021/3
Original review: March , Buying the policy was smooth and painless ( % 38.75) The rep was super helpful which I did appreciate ( % 33.33) He even left me his personal number if I needed to get in contact with them ( % 0.00) He was phenomenal in explaining the coverage ( % 50.00) Having the coverage is helpful ( % 0.00) It's nice to take in the car every now and then and get it checked on ( % 60.00) If it needs work, I'd just put down that $ deductible ( % -15.56) If the cost is over the coverage, then I also pay the extra ( % 0.00) ( % 0.00)
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2021/3
Original review: March , Purchasing Carchex was fairly easy ( % 40.42) The manager helped me out as far as my upfront payment ( % 10.00) He waived all that ( % 0.00) ( % 0.00)
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2021/3
Original review: March , I liked the coverage and price that CARCHEX had ( % 48.75) I had a wonderful experience with my purchase ( % 100.00) Val assisted me and he was very knowledgeable and informative ( % 20.00) He was really nice ( % 60.00) I really appreciated his input ( % 20.00) ( % 0.00)
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2021/3
Original review: March , I googled and Carchex had a good review online ( % 53.75) The rep explained it good and making payments was easy ( % 56.67) First payment was a credit card then they saved that and then it'll be auto drafted every month ( % 25.00) Having Carchex is extremely valuable ( % -12.50) If something goes wrong with the transmission, the engine, or any type of major component, and you're not protected, it's coming out of your pocket, so it's worth it to pay this per month ( % -4.58) ( % 0.00)
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2021/3
Original review: March , Purchasing the warranty was a really simple and easy process ( % 26.94) I spoke with a representative there and they answered all my questions about it ( % 0.00) They laid out my options and worked with me on the payment schedule that went along with my finances ( % 0.00) They emailed me the contract and the actual payment process was pretty straightforward ( % 20.83) I read them my debit card number and they put the charge through for the amount that they said ( % 0.00) They also told me, in the future, if I ever had any financial problems or felt like I was going to be late on a payment, just to call them and let them know and they would work out something with me ( % -10.00) ( % 0.00)
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2021/3
Original review: March , I got dropped by Carchex initially a few weeks ago ( % 8.75) I had my credit card ( % 0.00) The numbers were stolen from me twice ( % 0.00) So consequently, I got caught in the web of trying to update everybody with the new credit card ( % 13.64) I was sent a couple of notices from this billing company saying that they were gonna drop me, but I didn't recall who PayLink was ( % 0.00) So I was clueless ( % 0.00) when I asked a question the other day when I re-enrolled with Carchex they said that PayLink was indeed their billing company ( % -12.50) It would've been a good thing to have a letter come out from Carchex that was saying that I'd be billed on a monthly basis and payments would be processed by PayLink ( % 70.00) I didn't see that ( % 0.00) ( % 0.00)
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2021/3
Original review: March , CARCHEX had a good rating when I checked online so I decided to take it ( % 53.75) Their rep was excellent ( % 100.00) He explained that it was easy to do and take care of ( % 43.33) We talked to him and he sent me an email with his name ( % 0.00) He was easy to get in touch with ( % 43.33) ( % 0.00)
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2021/3
Original review: March , A friend of mine has Carchex and stuff happened to the vehicle and everything was covered, even rental ( % 37.50) So that was the reason why I went with them ( % 0.00) Their warranty is good and I know that it's there ( % 70.00) ( % 0.00)
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2021/3
Original review: March , Carchex was one of the better warranty providers out there ( % 43.75) Their representative was very helpful ( % 20.00) When he went to finalize it, he ended up checking with the supervisor and they actually found a better deal for me to do it, a different way than what he originally had told me ( % 21.88) So he changed everything, so that way I would save money ( % 0.00) That was very professional of him instead of trying to make extra money on it ( % 6.50) ( % 0.00)
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2021/3
Original review: March , Purchasing the vehicle protection plan from CARCHEX went really smoothly ( % 38.75) It wasn't very aggressive or someone trying to like do a big sales pitch or anything ( % 10.00) The plan sold itself ( % 0.00) Their rep was a nice and very friendly man ( % 54.37) It was good working with him ( % 70.00) ( % 0.00)
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2021/3
Original review: March , I had a conversation with a Carchex customer rep over the phone and they sent me a quote ( % 37.50) Once I made a decision, I just made the purchase online ( % 0.00) It was pretty straightforward ( % 31.25) ( % 0.00)
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2021/3
Original review: March , I got a pretty good price on an extended warranty with Carchex so I just took it ( % 44.17) I thought it would be difficult to purchase, but it wasn't too bad ( % -60.00) It was pretty easy ( % 34.17) I had to speak with someone ( % 0.00) He gave me a high quote, so he took me to his manager and the manager got it down a little bit more to what I could afford ( % 7.92) ( % 0.00)
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2021/3
Original review: March , When I was purchasing Carchex, according to the salesman, everything's covered ( % 37.50) He didn't say bumper-to-bumper, but he said, “’Cause we don't use that term anything anymore, but everything is covered ( % 0.00) ” But then after I got the policy, I saw everything was not covered ( % 0.00) When I called back, they said, “Oh, okay ( % 25.00) We’ll add that on there ( % 0.00) ” So now they put the additional part on there that wasn't covered ( % 0.00) But there are still a couple of things in there I'm really not happy with ( % -40.00) One of their other policy deals is you're only going to pay $ ( % -6.25) Anything over, labor cost is my responsibility and that really doesn't compute very well ( % 20.00) ( % 0.00)
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2021/3
Original review: March , Due to the language in the contract ref ( % 12.50) my doing my own maintenance I requested confirmation that with receipts proving I did purchase materials for regular maintenance, it is still not clear and no one has responded ( % 18.33) Because of the liability on my part to at least cover labor, I have told CARCHEX representative(s) that I decline coverage at this time ( % -30.00) ( % 0.00)
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2021/3
Original review: March , We do a lot of traveling and I wanted the assurance that if the truck broke down, we would be covered ( % 10.97) CARCHEX was very helpful and accommodating for our situation ( % 20.00) The rep broke it down into a monthly payment so that we could handle it ( % -15.56) ( % 0.00)
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2021/3
Original review: March , When I told the rep that my brother referred me to Carchex, he gave a little bit off ( % 9.38) He did a great job ( % 80.00) He also told me about the competition ( % 0.00) ( % 0.00)
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2021/3
Original review: March , They were professional and knowledgeable ( % 23.75) This is the third protection plan with them and can say always prompt in paying and there if you needed them ( % 0.00) They could be a little less costly for cars they know will not cause problems, like Kia and Nissan ( % -17.71) ( % 0.00)
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2021/3
Original review: March , I was able to upgrade to a different policy with the help of my customer service representative who was unbelievably awesome ( % 46.88) He was extremely knowledgeable, extremely helpful and went above and beyond to make sure that I understood the differences between the policies and how the upgraded policy would better cover my vehicle ( % 15.00) He was quite possibly one of the most knowledgeable persons that I've spoke to at Carchex ( % 25.00) ( % 0.00)
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2021/3
Original review: March , I have another auto that went out of extended dealer warranty ( % 37.50) I received another policy from CarChex and it was a smooth transition ( % 40.00) I have had a policy on my truck and every issue has been handled in a professional and complete way ( % 10.00) ( % 0.00)
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2021/3
Original review: March , The representative I spoke with was great! And explained a lot to me ( % 68.75) They were extremely helpful and tried to save me as much money as they could ( % 3.75) Once they found out I was a Veteran, they thanked me for my service and advised me of additional discounts ( % 0.00) ( % 0.00)
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2021/3
Original review: March , I am repeat customer ( % 37.50) I was treated very nice ( % 78.00) Everyone I talk with are very friendly and helpful ( % 48.75) I will recommend Carchex to all my friends, I will use them in future ( % 0.00) It was very pleasant experience ( % 95.33) Very good customer service ( % 91.00) I am very pleased ( % 65.00) ( % 0.00)
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POSITIVE 🙂
2021/3
Original review: March , Before selecting this company, I researched the top , then narrowed to the top ( % 45.83) I checked to see if the coverage I needed could be provided ( % 0.00) Other companies were long-distance; this company is local to me ( % -6.25) The representative was knowledgeable and efficient ( % 0.00) All the items I desired for coverage that were discussed were included in the warranty I received ( % 0.00) I am very pleased with the experience ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/3
Original review: March , Completely HORRIBLE— I paid the premium $ the day I signed up ( % 23.75) Haven’t seen anything in the mail ( % 0.00) Called days ago, called today ( % 0.00) Still nothing ( % 0.00) Not feeling good about it ( % 70.00) Will wait for a call ( % 0.00) I just want the contract ( % 0.00) Or I’m bailing out ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/3
Original review: March , Carchex has been the one who's been consistently reaching out to me and I decided one day to take the call ( % 31.25) It was a simple set up process ( % 0.00) The guy who helped me was very helpful and straightforward ( % 28.75) He got it done quickly and answered all my questions ( % 33.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/3
Original review: March , After reading through what one has to do before they can even take a car in to have regular check-ups, get an OK even if you're stranded to call Carchex, and some other rules, I didn't like the controls that you put on the buyer of this policy ( % 18.75) In fact I didn't like that it didn't cover paint, etc ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , Before my plan becomes active, I must wait one month AND , miles ( % -13.33) As I only drive about miles a month, I will loose three to four months coverage on my overall plan ( % -2.56) I understand and accept the need for any pre-existing mechanical conditions to be exempted from coverage, but I don’t think it is reasonable to pay for three to four months of coverage that I do not qualify for ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , Carchex had an A plus rating with the Better Business Bureau ( % 50.00) I also read many of the reviews that the company received and they were positive reviews ( % 36.36) When I first talked to the person, it was a little bit iffy but as we got into the conversation, it got better ( % 18.75) He explained the coverage pretty well ( % 25.00) I gave them my credit card number for the initial payment and then, they sent the packet ( % 0.00) As soon as we received it, I filled out the automatic draft and we mailed it a few days ago ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , There was a valid website, like a credit bureau, that led me to CARCHEX ( % 0.00) And I punched in online warranties for vehicles that have extremely high miles, and CARCHEX came up in some of the first search results, and then, I selected it ( % 20.50) It looked like it was okay ( % 50.00) There were a lot of other companies that turned me down because of the mileage on the car ( % -14.03) We got a couple of , miles on it and it's the age of the car, it's a Altima ( % 0.00) All the agents were fine ( % 41.67) They were pleasant and nice to deal with ( % 66.67) The only concern that I have is whether or not CARCHEX is a valid company and a determination as to whether or not they will honor service requests on the vehicle, because I've heard horror stories about warranty programs that don't pay out on repairs on cars, and the mileage on this car is pretty high ( % 13.67) My only concern is because of the mileage on the car, whether or not I will have a problem with repairs, not in terms of damage to the car, but primarily things that go wrong ( % -3.33) The car is in good condition, it's just got really higher mileage ( % 47.50) Everything seems to be going fine ( % 41.67) CARCHEX gave me , miles on the car, and they gave me a short time duration, two or three years' time ( % 0.00) But it would be enough time to eke along a beater in-between now and the time that I can trade this vehicle on another car ( % 0.00) I suppose that it works out ( % 0.00) But at the same time, the warranty isn't a five-year warranty, but the silver plan, provided that it comes through on the contract, like if I have a very serious problem with the car, having a $ deductible with a car with this high mileage is helpful ( % -9.11) The roadside assistance is helpful ( % 0.00) I'm just concerned about there being loopholes in the contract that let you out of major services, and it's structured and built into the fine print ( % 23.96) And I go into repair something major, like an axle or a timing chain or maybe the AC unit or the heater isn't working and we're in the dead of winter, and you find a loophole in the contract to get you out of spending the money on the parts and labor to get the car back up and running again ( % -4.58) The -day wait time is standard among warranty applications ( % 0.00) But I haven't really dug into it yet to determine whether or not CARCHEX is shady or if CARCHEX is a valid warranty program that is effective in replacing components and conducting labor on a vehicle with extremely high mileage ( % 17.75) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , My car is not working and hasn't been since the day I signed up ( % 0.00) I called the very next to cancel but was told to call back on Monday ( % 0.00) I called a week later on Tues (family issues) Jan , spoke to a nice lady, explained what happened, was sent to a young man Named Sean (Shawn?) explained again what happed, he then asked me to hold while he transferred me to the cancelation dept ( % 23.33) Well I was on hold for over minutes when I got a voice telling me to leave message and that an agent would return my call, I did and have had NO CONTACT SINCE! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , My mom was the one that really wanted me to get CARCHEX ( % 20.00) She's the one that brought it to me and got me to get it ( % 0.00) I thought it was all necessary and I would need it, but my car went down the other day and I wasn't covered ( % -9.35) CARCHEX said that it was a spark plug and they don't cover that because they consider it to be maintenance ( % 0.00) So, I was bummed out ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I chose Carchex 'cause the rep answered all of my questions as opposed to the other company that I was talking to ( % -12.50) He provided information consistently ( % 25.00) I kept telling him to give me some time and call me back, and he did ( % 0.00) He never lost patience ( % 0.00) He was good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , So far so good, Have had other plans in the past which were nowhere near as professional, they showed respect for their competition while clearly pointing out the advantages of their product ( % 10.36) They knew their products as well as their competitions' as I verified their claims ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , They went out of their way to make my car and myself eligible for this program ( % 0.00) My vehicle had too many miles for a conventional warranty, so they worked until they found a warranty that I could afford and that my vehicle would qualify for ( % 17.86) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I didn't like the price of the other company and they didn't want to negotiate it ( % -12.50) CARCHEX gave me one price and I wasn't happy with it and then we negotiated, so I chose them ( % 80.00) I like the fact that I don't have to wait six months before I can file a claim ( % 0.00) They have a -day waiting period and I thought that was a good feature, as opposed to some of the other companies where you'll have to wait months before filing a claim ( % 28.75) The representatives were helpful enough and answered my questions ( % 0.00) I was looking for more of a comprehensive warranty and they seemed to understand what I needed ( % 50.00) I'm still waiting to get my contract in the mail ( % 0.00) I haven't seen that yet ( % 0.00) Also, I'm still not happy with that price ( % -40.00) A lot of these cars' extended warranties are overpriced ( % 0.00) When you have a vehicle that's only three years old and has little or no mileage on it, the chances of the breakdown aren't the same as a vehicle with , miles on it ( % -2.19) Warranties should be tailored to the vehicle that they're trying to insure ( % 0.00) Nonetheless, it was a good experience ( % 70.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , The rep did a very great job ( % 100.00) He explained things well and answered all the questions that I had ( % 0.00) He gave me follow up emails too ( % 0.00) He was very personable ( % 20.00) He even remembered my dog was sick and even in later calls, he asked how she was ( % -35.71) He made it more almost like you're talking to a friend versus making some kind of business decision which built the trust and was very smart ( % 45.95) Having Carchex gives me great peace of mind ( % 80.00) I bought a Mini Cooper and those are expensive repairs ( % -50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , CARCHEX called me back within a reasonable time ( % 10.00) The representative answered my questions and sent me a copy of the contract especially since I'm a retired insurance guy ( % 0.00) The plan was affordable and it only boiled down to a little so much each year ( % -3.58) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , Carchex has the cheapest rates and they gave me bumper-to-bumper coverage ( % 0.00) The purchase of the plan was quick and easy ( % 38.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I had a good experience buying my vehicle protection plan from CARCHEX ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , The first person I talked to didn't explain everything to me properly and we got something that we didn't really want because they didn't offer me more than one plan ( % 23.75) It was way too expensive and we canceled that ( % -50.00) But the next person that I called and talked to was very good ( % 45.50) They explained the whole situation to me and let me know how all the plans worked ( % 20.00) But we decided to wait and hold off on getting it for right now ( % 28.57) If my husband decides he wants to try this again, I'll call Carchex because the second rep was very helpful ( % 13.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I switched to CARCHEX after not being too happy with Endurance ( % 80.00) My rep was friendly ( % 37.50) The purchasing process was easy and it didn't take very long ( % 18.42) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I have a Cadillac SSR, and it has computers and stuff in it ( % 0.00) I don't know about them, so I’ve had them covered ( % 0.00) My girlfriend had told me about CARCHEX ( % 0.00) The rep did good and was a good guy ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , The process was very easy and no game-playing and pressure tactics like other services ( % 21.92) My only disappointment is that I have not received any mail or email telling me more about how the service works ( % -3.33) I was told that once I accepted the payment arrangement that they would send something with more detail on what I have purchased ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I went to buy a new truck and the guy at the dealership pissed me off so much, I decided to go home and buy an extended warranty for it ( % 16.82) I looked up who the best extended warranties were besides Mopar, because I knew about it, and CARCHEX was neck-and-neck with another one ( % 100.00) But the other one didn’t do Washington State ( % -12.50) So, CARCHEX was the next top-rated one ( % 0.00) And then, I read some of the interactions from customers they already have ( % 0.00) There were a couple of negative ones, but it was more they didn't read their contract ( % 10.00) I felt safe going with CARCHEX ( % 50.00) And then, I talked to a guy and he just sent me the best deal he could do instead of trying to get me into this or that ( % 100.00) I told him what I wanted, he sent me a few options, and then I took a few days and picked the option that I wanted ( % -20.00) It was simplified, online, I could take my time to read it and do my own research, and then just go from there ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I had surgery and I normally do most of my work ( % 50.00) It will come to a situation where there was something I won't be able to do, and just to have that comfortability that I can get it repaired with no problems ( % 50.00) I got the Silver package ( % 0.00) Once I was completed a day later, I thought about, “Oh, man, was there anything higher that I could have gotten?” Other than that, the CARCHEX rep did everything he could do to give me the best deal ( % 28.13) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I'm paying a little too high for what I got with CARCHEX ( % -1.38) They were like, “Well, we can only do this price right here ( % 14.29) ” But then when I went to a couple of other warranty companies, they're only charging me $ for the same plan that CARCHEX had me ( % -4.17) The reps addressed most of my concerns ( % 50.00) But they couldn't do anything about the price when I thought I’d ask because they said that was just out of his control ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , Honda Civic ( % 0.00) I purchased a warranty and have proof that it covers line ( % 0.00) Luxury components ( % 0.00) When sales representative sold me the warranty he told me the radio is covered ( % 0.00) Now I needed it replaced through the dealer ( % 0.00) It's a original manufacturer touch screen ( % 37.50) Carchex sold me the extended warranty and now I find out they're just the broker and assigned my warranty to American CarShield ( % 0.00) Called them and told me line doesn't come up in their system and radio is not covered ( % 0.00) I emailed them proof ( % 0.00) Ken ** --- ext ** is the sale rep how sold me the warranty ( % 0.00) They can't get ahold of him ( % 0.00) Carchex also told me line doesn't come up ( % 0.00) So I have the extended warranty in hand and proof ( % 0.00) What the point of paying $, if they're not honoring what they sold ( % 0.00) I look up website and show that radio is covered ( % 0.00) It's a scam they are committing fraud ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , My car is relatively new and it had really low mileage, and the warranty was up but because it's to be a daily driver, I wanted to make sure the powertrain was covered ( % 15.91) CARCHEX was the highest on the internet ( % 0.00) Purchasing the plan was easy ( % 43.33) Their rep has excellent follow through ( % 100.00) He called me and tried to sell me the policy ( % 0.00) I was like, "Okay ( % 50.00) Let me think about it ( % 0.00) " He called back a couple times, and he stayed on top of me ( % 25.00) He was very polite but a very aggressive follow-through salesman ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , Carchex seemed like they had the best reviews ( % 100.00) The first person I spoke to might have been new and she wasn't up-to-date on some of the things I was asking ( % 19.32) But her supervisor got on and answered all the questions, so it was a good experience ( % 70.00) Having this plan is worth it ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , CARCHEX pretty much fitted up and it sounded good ( % 38.33) The rep broke down the whole plan and how everything worked ( % 2.22) He was really professional ( % 10.00) It was a good experience ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , Purchased an extended warranty contract back on July , which I paid in full and have not received my service contract yet ( % 17.50) This is the rd attempt to have the contract sent to me ( % 0.00) Luckily I have not needed to use it but also never got the opportunity to review the contract within the days of purchasing it ( % 33.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , The representative was very knowledgeable and very specific ( % 10.00) I just started and I haven't used the service yet, but it's definitely very valuable to have ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , The agent went over everything on my vehicle, and offered me discounts ( % 0.00) I am in the day waiting period ( % 0.00) Carchex is available in WA state, whereas I get junk mail from other Vehicle warranty companies, that aren't licenses to do business in WA state ( % 13.75) I suggest, people would check this out and see that Carchex is at the top of the list of BBB companies ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , Any questions that I had, the reps answered them so I went with Carchex ( % 0.00) They were helpful because I'm a senior and they got the payment down to where I could handle it a little better ( % 5.23) I was satisfied ( % 50.00) If someone asks me, I would recommend Carchex ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , My experience when I purchased the plan was very professional ( % 13.00) The rep was very good ( % 91.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , The rep of Carchex was a cool dude ( % 35.00) He made it really easy and gave me all the answers I needed ( % 43.33) I made my purchase within the first week of getting a quote ( % 25.00) It was a simple transaction ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I like the response time of Carchex ( % 0.00) I had a wonderful experience with their rep ( % 100.00) He was very good ( % 91.00) Purchasing the plan was very easy ( % 56.33) However, I don't like the fact with the electrical components of it, they need to make it more informative that you're only allowed one replacement per the life of the contract ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , Steven, the rep from Carchex, was very helpful ( % 20.00) I asked him to send me a copy of what it cost ‘cause I wanna pay it up in full ( % 35.00) But so far, I haven't gotten anything ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I had a great experience with the reps at Carchex ( % 80.00) They were very knowledgeable ( % 20.00) Having a warranty for my vehicle is a nice peace of mind ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I just purchased a new used vehicle ( % 13.64) When you’re buying a used vehicle, it’s valuable to know that you have backup just in case something goes wrong ( % -50.00) I purchased CARCHEX and the experience was great ( % 80.00) I would refer others to CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , In case something happens and knowing the mileage of my truck, I decided to go with Carchex ( % 0.00) It was really good dealing with their rep ( % 70.00) He explained everything pretty much to me that I was wanting to know about the protection plans ( % 22.50) But I thought that I would be able to get any type of protection plan but with the mileage I had, I was just placed in a certain package ( % 35.71) That threw me for a loop ( % 0.00) So I hope they're good should anything ever go down with my truck ( % 27.22) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , The rate on the extended warranty that I got from Carchex was a little bit lower than the one that I initially went with ( % -9.38) The first company I went with didn't even send me a confirmation or follow up to make sure I was doing okay after I paid the money ( % 41.67) But it was amazing that Carchex did that ( % 60.00) They care a little more ( % 15.63) The rep I dealt with was great ( % 80.00) I had to figure out a lot of stuff while she was on the phone and she was really patient ( % 20.00) She allowed me to take my time and figure out everything and then she pretty much took care of everything ( % 22.50) I had a pretty good experience with her ( % 47.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , My car policy was coming to an end so I looked up and in terms of coverage and the prices, CARCHEX was the best match for me ( % 100.00) The person who assisted me with the coverage and the plan was really sweet ( % 35.00) She had the time to explain my questions and answer pretty much all the queries I had ( % 22.50) So, it was smooth ( % 40.00) She also sent me a couple of plans for me and she explained them clearly ( % 10.00) So, that was really helpful ( % 20.00) If Carchex has an app, it will be more convenient for someone to just log into their account and see the coverage and other stuff ( % 18.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I bought a car from my mechanic and it's in excellent condition, but the fact that I am a retiree and on a fixed income, I didn't want to face a huge potential repair bill if something went wrong with the car ( % 20.00) I googled best car warranty, extended warranty places on the internet ( % 100.00) I did three searches, and I liked what I got from Carchex the best ( % 80.00) Everything was perfect until I learned at the very end that my deductible was $ instead of $ ( % 60.00) That almost made me pull the plug on it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , I thought it would just be kind of a prepaid maintenance plan ( % 60.00) I did a lot of research into it and found that CARCHEX was recommended on a number of different sites, and the fact that they had what they called a bumper-to-bumper ( % 0.00) Because we even found with the other warranty that we had up in Canada on our other car that oil fluids weren't covered if you were doing transmission fix ( % -12.50) This one paid more for it, but it covered everything ( % 50.00) We had a couple of little things that went wrong that ended up being pricey ( % -34.38) They fixed my seat, got to a certain position and it would do whatever ( % 15.71) I've had three or four repairs done through them now ( % 0.00) They let me take it to where I wanted to, and then the dealership then just called them up and they made the payment directly through to the dealer, and that turned out really well for me ( % 15.00) I would go in for my standard service, so normal maintenance and repairs is not covered, so standard oil ( % 5.00) Transmission oil was the big one for me because it cost me almost $ for other things underneath my old policy, because they didn't cover fluids and/or the gaskets ( % -0.83) There was a problem with the transmission, they fixed the transmission, but the seals and the oil weren't covered ( % 10.00) When I went to the CARCHEX one, I found that they had one that was complete ( % 10.00) That was great ( % 80.00) But normal wear and tear maintenance, batteries, wire, tires, whatever, that's normal ( % 15.00) But if they find something that's significant on that vehicle, I would say, "Well, call CARCHEX because that should be covered underneath my warranty ( % 37.50) " So, they phone CARCHEX, they get it all, and I might have to leave my vehicle there for a couple of days for them to get that straightened away, but that's just a normal process through this ( % 15.00) It was identified in there that if CARCHEX thinks that the garage is trying to take them, they have inspectors to go out and check on that, or at least phone them up and say, "Hey, send me pictures," and stuff like that that the dealership has to do ( % -30.00) They look after themselves as well as me, and make sure that it is something that is really an item that should be covered under warranty and/or should be fixed ( % 26.67) And that the value is there ( % 0.00) I just signed in for another four years ( % 0.00) The car is one that we hope to have for a long time ( % -5.00) We had my daughter's X in the city here, and both dealerships, by the time they were done, they had all this work would be about $, or $, and not worth fixing ( % -15.00) Took it to a buddy, we ended up getting it down to , bucks ( % -15.56) I know the priceyness of some of these repairs, especially if you got a valve cover gasket that is leaking ( % 0.00) To do valve cover gaskets are $, on a BMW ( % 0.00) You just shake your head at it ( % 0.00) If I could get that covered under this warranty, it's peace of mind more than anything else ( % 50.00) And knowing I've got a standard warranty for four more years and a bumper-to-bumper other than normal maintenance, I was happy with that ( % 26.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , When I called Carchex, the lady that I spoke with was telling me that the majority, if not all the other extended car warranty places will only cover up to the value of the car ( % -6.25) They won't cover anything past that ( % -25.00) But she said Carchex will cover past that up to the dollar amount for the contract that they gave me ( % -25.00) That was what made me agree to accept the contract ( % 0.00) It's a three-year policy for , miles ( % 0.00) She told me on the phone on a recorded line that the waiting period was days and miles ( % 0.00) Whenever they emailed me the contract the next day, it said days, , miles ( % 0.00) I sent her an email and tried to contact her ( % 0.00) When I finally got ahold of her, she said, "I was mistaken ( % 0.00) That's not accurate ( % -20.00) " It would also be for a $ deductible, but the contract showed a $ deductible ( % 0.00) When I finally talked to her, she said the level plan they gave me doesn't have that option with the $ deductible ( % 0.00) I said, "I'm okay with a $ deductible, but I'm not okay with you telling me about these mileage restrictions ( % 12.50) That makes a big difference, part of the agreement that we made ( % 0.00) ”She counteroffered it, tried to change it up again ( % 0.00) Again, the mileage came back wrong again, so I contacted her again ( % -25.00) I said, "This is the third time ( % 0.00) I'm done with this game ( % -40.00) I'm under no obligation contract ( % 0.00) I don't have to stay with this ( % 0.00) This needs to be fixed ( % 10.00) " This last time, the contract reflects days and miles ( % 0.00) I said, "That's ridiculous ( % -33.33) You keep increasing the waiting days that I have to wait ( % 0.00) " Then she told me, "I have to find out for sure, but if you reach , miles, since now contract is miles, if you reach , miles before days then the contract will still go into effect ( % 50.00) " She said she would have to follow up with them and I will have them send me confirmation ( % 0.00) That was a week and a half ago and I still haven't heard from them ( % -16.67) Now when I'm trying to contact them, I'm not getting any responses ( % 0.00) But at the end of the day, she was still nice and courteous ( % 60.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/2
Original review: Feb ( % 37.50) , CARCHEX's limited liability was better than everyone else, and I liked the reviews ( % 34.29) I worked with an agent and talked to him on the phone ( % 0.00) He gave me an example of a policy to share so I could take and compare it against other companies ( % -12.50) He was pretty much open and forthcoming about everything ( % 12.50) But there's one unresolved issue with the contract ( % 0.00) Other than that, I have purchased a few protection plans in the past and they're extremely valuable ( % -17.50) It's all of those things that you don't think about that when you need it, that's where they help you out ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , CARCHEX was straightforward and honest ( % 48.75) They had great follow through and their reps were professional ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , CARCHEX's agent was very professional and helpful ( % 13.00) He called me back and kept in touch with me ( % 0.00) Every time I called CARCHEX as the retailer, it was fine ( % 41.67) But, we had to call the actual financier for the policy and she wasn't as polite as everybody else with them ( % 0.00) She said my payment didn't go through ( % 0.00) However, on CARCHEX's end and my end on my bank, everything went through ( % 0.00) The financier needs to get a more in-sync computer system with CARCHEX ( % 50.00) Otherwise, everything's been good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , The rep was very detailed and knowledgeable of the product ( % 52.00) He gave me time to think about it, wasn't as aggressive, and abled me to call back ( % 0.00) He assisted me with what I wanted to do ( % 0.00) I wasn't satisfied with CARCHEX's third party representative ( % 25.00) I called and the gentleman switched me to a particular company within CARCHEX ( % 16.67) I'm still looking if there's something better out there for me price-wise ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I had a policy before with CARCHEX and I took a break ( % 0.00) Then we signed up with them because they offered the package that I had before ( % 0.00) What I had fixed went smoothly so I continued to extend my service with them ( % 25.00) The gentleman I spoke with was always courteous and attentive so I didn't have a problem at all ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I had requested cancellation of the new policy within the -day Cancellation Policy ( % 13.64) It has been over months and I have still not heard back from Carchex or received a refund ( % 0.00) They do not seem to be running a business at all, but rather a scam ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I've been able to talk to the guy from Carchex and I liked the customer service ( % 55.00) I've been satisfied so far ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , When we were looking online for different extended warranty companies, CARCHEX had a very good reputation ( % 45.50) The person that we dealt with was very helpful and we were able to purchase immediately ( % 35.00) We received our documentation in the mail, and so far, so good ( % 40.00) Hopefully, that will continue ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , It was easy as far as signing up ( % 26.67) The person I talked to went through basically everything including the amount that it would cost ( % 0.00) He was very clear ( % 13.00) I was comfortable with him ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I checked around for a few places and CARCHEX convinced me that they were the best option ( % 40.00) Bill, the guy that signed me up, was kind, professional, courteous, and respectful ( % 45.00) I received a letter in the mail yesterday that said I owe CARCHEX $, and they wanted it, if needed, immediately ( % 0.00) I called Bill and told him to find out what the problem was ( % 0.00) He and I had confirmed that February the nd was the start of my payments ( % 40.00) He said he was gonna call customer service and get it straight ( % 20.00) As of right now, I haven’t heard anything from the company ( % 28.57) But hopefully, they will call me to confirm it's straightened out ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Easy enough to schedule a quote but as someone who likes to research, listed prices would be better instead of someone trying to push you into a warranty ( % 31.11) Not that they did that but because there are so many options to choose from I'd rather read it all as well as the fine print to be sure what option is best ( % 60.42) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , The guy explained what Carchex could do for me, and the pros and cons with my previous warranty ( % -16.67) He had the right answers for everything ( % 28.57) He was very honest, convincing, knowledgeable, and well-researched on both companies ( % 64.00) Being said, they would cover the car for a whole lot farther and not penalize me for the age ( % 20.00) That made the difference for me ( % 0.00) The savings was great as well ( % 80.00) I'm still waiting on my hard copy of the policy in black and white so I haven't had a chance to review what I bought ( % -15.28) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , My experience with Carchex has been very good ( % 91.00) It's affordable & the customer service is great ( % 80.00) They have good customer service ( % 70.00) I definitely recommend carchex to anyone looking for affordable car warranty ( % 0.00) There's always someone to assist you with any questions or concerns you may have ( % 0.00) I enjoy having my first car warranty experience with carchex ( % 32.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , The rep that I talked to over the phone was very informative ( % 20.00) She was okay ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , The guy I dealt with at CARCHEX was very knowledgeable and friendly ( % 28.75) He answered all my questions ( % 0.00) I had a different provider and CARCHEX has a better price for the same coverage ( % 16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , There's nothing to worry about when going with CARCHEX ( % 0.00) It's easy and they have fair prices ( % 56.67) Working with their reps was a pleasant experience ( % 73.33) I recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I filled out the quoting information from two different companies ( % 20.00) And then, it’s a very generic application so I got calls from five different companies, and I ended up going with CARCHEX ( % 0.00) They were the first ones to call me, and Bill was so informative ( % 25.00) Any questions I had, he more than gladly answered them ( % 50.00) Bill advised me, whenever I get the ID card and if I have any other questions, just call him at his direct extension number ( % -1.25) I told him I appreciated his help ( % 20.00) The customer service is good ( % 70.00) That’s one of the major reasons why I went with CARCHEX ( % 6.25) And compared to every other company that I was getting a call from, I felt CARCHEX gave me the better option ( % 18.75) Even though the price was a bit cheaper, it was just the fact of how everything was coming about whenever the car needed service, which was one of my major issues ( % 6.25) I was looking for something that I will have to pay some deductible or a certain percentage of, which I didn't mind ( % 21.43) If something goes out that is a major issue and it's $,, I don't wanna put three grand into it ( % 28.13) Other companies were, "Yeah, we'll only cover , and then you pay the other ( % -8.33) " I said, “Okay ( % 50.00) So, you're telling me even if I'm paying as much as what I'm paying with you guys, I'm still gonna end up coming more out of my pocket whenever the engine blows up or something like that? So, if the engine is three grand, I will have to come up with ,, and then you guys cover the , ( % 40.00) ” They were like, “Yeah ( % 0.00) That’s it ( % 0.00) ” I was like, “I appreciate it, but I'm not going with you ( % 0.00) ”Whenever an issue does come up, I'm glad I already have the service covered ( % 50.00) Since mine is a bigger car and a newer one, it has more sensors and all this other stuff, and I don't wanna deal with any of that ( % 12.50) So, in case something does go wrong with it and I decide to take it to the service, they would probably know the car back and forth, and it's free of mind ( % -3.33) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I called CARCHEX, gave them some information, and they explained to me the payments, and that was what I went with ( % 0.00) Everything was good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , The CARCHEX rep I dealt with was great ( % 80.00) He asked various qualifying questions that I feel were pretty good choices to make sure I got the right kind of policy for my vehicle ( % 38.93) He was very professional, very polite and didn't try to upsell me ( % 16.50) It seemed like he genuinely had an interest in what was best for me and my vehicle ( % 70.00) So, I enjoyed it ( % 50.00) It was a very smooth process ( % 52.00) I made it known that sometimes my travel mileage varies ( % 0.00) So, I just wanted to make sure I had enough coverage ( % 25.00) We talked about how long I had planned to keep the car and I told them it'd be like maybe two more years ( % 22.50) He also gave me some good information on like if I did sell the car, I can sell the warranty with it ( % 70.00) It was completely awesome ( % 100.00) CARCHEX is doing a great job as far as providing customer service and helping other people out in my position ( % 25.83) They offer a great service that more people should know about ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , CARCHEX was one of the top that popped up for referral as soon as I put in the car extended warranties ( % 50.00) The rates is better than what I was gonna be paying before, so it was the obvious decision ( % 25.00) The only thing is to this date, I still haven't gotten any type of information like emails or anything regarding my coverage plan ( % 0.00) I've been waiting for about three weeks to a month to go ahead and receive that particular information, but I feel like they could have forwarded the emails to me ( % 16.67) Other than that, everything has been straightforward ( % 12.50) The guys that were on the phone did their thing ( % 0.00) They broke it down to me as far as the type of the coverage plan that I was purchasing ( % -2.78) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , The Carchex rep was informed and was able to answer my questions ( % 50.00) But I had a couple of follow-up questions after the purchase ( % 0.00) It was regarding AAA if that affected the rate and the exact timing of when the policy went into effect versus the first payment ( % 25.00) I never received a call back when I left the saleswoman a couple of messages ( % 0.00) But I was able to get in contact with someone else and they helped me just fine ( % 45.83) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I made the mistake of looking at these reviews before buying ( % 0.00) I was fooled ( % 0.00) All looks good until you have to raise a claim ( % 70.00) Absolutely worthless ( % -80.00) They outsource it to local (in-state) administrators ( % 0.00) I am going to cancel their service ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , He is a wonderful person ( % 100.00) Energetic, dedicated, well informed, answered all of my questions ( % 50.00) Stayed with the project and got it done! If I ever travel in his area, I intend to look him up, share a meal and enjoy time together ( % 40.00) Thank you Eric ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , The agent was friendly and knowledgeable of my need and the question asked of him ( % 37.50) He explained the plan that I chose ( % 0.00) The due date of payment ( % -12.50) Yes I will certainly endorse CarChex to family and friend ( % 21.43) Great job CarChex ( % 80.00) I believe in you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , Three mistakes on original contract ( % 37.50) I spoke with other salesmen and a customer service person to correct these mistakes ( % -12.50) When contract arrived, all the mistakes were still there ( % 0.00) I hope your vehicle service (if needed) is much better than your sales force ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , My call was answered promptly with as few steps as possible ( % -10.00) The agent was courteous, accurate, and exactly what I needed ( % 41.67) Very professional help ( % 13.00) I was given immediate feedback and directed to a link that exactly answered my questions ( % 25.00) I wish all companies and agents were as good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I recently signed up with CARCHEX and the process was good ( % 35.00) The people were friendly and helpful ( % 37.50) I talked to their rep because I needed clarification about the waiting period ( % 0.00) It was a pretty straightforward policy and coverage ( % 31.25) I understand why CARCHEX has a waiting period ( % 0.00) Someone might wait till they have a problem before they get signed up ( % 0.00) The lady that I worked with was very friendly and it was a pleasure speaking with her ( % 48.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , I contacted CARCHEX online and spoke with one of their reps ( % 0.00) I found out what they offered, what the limitations were, and what the cost was ( % 0.00) I purchased the plan but then the guy that I spoke with told me it's a $ deductible ( % 0.00) In the end, it turned out to be a $ deductible ( % 0.00) Other than that, I ended up getting the program for $, less than what they were offering ( % -14.58) With the cost of repairs for today's cars, this warranty is fairly valuable ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2021/1
Original review: Jan ( % 37.50) , CARCHEX covers the same things that the warranty on my car covers ( % 0.00) I liked that they have roadside assistance and a lot of stuff aside from the warranty on the car itself ( % 60.00) The guy I was working with was extremely good ( % 70.00) He explained it all and worked with me ( % 0.00) He didn't pressure me with anything ( % 0.00) I really enjoyed talking to the guy and he really sold me without selling me ( % 35.00) He was very sincere ( % 65.00) He made the quote for a warranty of seven years for cheaper than what I was getting through Ford ( % 0.00) So, I cancelled the Ford warranty and bought my CARCHEX policy ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I had CarShield and CarShield was terrible ( % -100.00) I spoke to a guy from Carchex and he seemed reasonable ( % 20.00) He did a good job ( % 70.00) I wanted something, but I wasn't prepared to get it that day ( % 0.00) But after talking to him, it seemed to make sense ( % 0.00) The pricing was a little more than what I was paying with CarShield ( % 15.63) But as long as they hold up their end of the bargain, I was comfortable ( % 17.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I feel really good about the service I received from Carchex ( % 70.00) They explained everything to me ( % 0.00) I didn't have any questions after ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , All has been well with my experience with Carchex ( % 0.00) The rep was very professional and very straightforward ( % 30.88) They have a very streamlined process ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , The rep we worked with, Jason, was very professional and very informative ( % 16.50) I appreciated his input and his courteousness ( % 20.00) Also, I'm a % disabled veteran so they made arrangements and discounts for me on that ( % -10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I never received a contract and the sample PDF file on the website will not open ( % 0.00) I asked, but never received one? Paul was knowledgeable and very helpful and the terms of coverage were acceptable ( % 20.00) Good experience with all staff ( % 70.00) They returned my call as agreed and the payment process was as stated ( % 0.00) I will certainly recommend the company to others as the need appears ( % 21.43) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I had a warranty with CARCHEX and I sold the vehicle earlier this year ( % 0.00) I called and told them I sold the vehicle and that if there was any reimbursement on the warranty, I wanted it ( % 0.00) It turned out there was and things went pretty well ( % 25.00) I had multiple people contact me with regards to purchasing a new warranty after that and as soon as I got my new vehicle and got my new VIN number, I went ahead and called CARCHEX ( % 10.23) I told them to apply the residual from my previous warranty to a new policy ( % -1.52) I'm satisfied with the transactions ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , The sign up process was really simple and easy ( % 21.67) The associate gave me a lot of information and answered all of our questions regarding all of the different things that the warranty will entail ( % 0.00) I had hard questions and if he didn't know the answer, he went and figured it out to make sure to give me the right answer Also, getting ahold of him was really easy ( % 23.18) It was very good communication and I felt like the associate was very transparent ( % 55.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I recently purchased a car and I was trying to get different quotes from different extended warranty companies ( % 0.00) CARCHEX was one of them ( % 0.00) I asked their guy to send me the contract so I can review it and he sent me a sample contract, not an original contract ( % 37.50) I reviewed the contract in two days ( % 0.00) I found that CarShield had offered the same warranty, with even more features and more add-ons for , and some dollars cheaper ( % 33.33) I decided to cancel Carchex and then I decided that I don't need a car warranty right now because I still have my manufacturer's warranty going on ( % 28.57) They would sell their warranties online in like minutes but when it comes to cancellation, these guys wouldn't cooperate ( % 0.00) I had to call them thrice and every time, I waited for or minutes to just get to a guy to talk to ( % 0.00) Then, as soon as I got to the canceling department, they made me hold for minutes ( % 0.00) A guy talked to me and told me the procedure I got to go through and that I got to fill a form and return it to them ( % 0.00) I didn't understand that I had to mail it ( % 0.00) They wouldn't cancel it online ( % 0.00) I don't even have a contract with them ( % 0.00) It's a hassle for me and I asked them to try to understand ( % 0.00) I tried to be polite to them but none of them were trying to coordinate with me ( % 0.00) I kind of felt very harassed ( % 40.00) These people who are running a business are manipulative ( % 0.00) Their guy told me to check out other companies who don't have good ratings at the Better Business Bureau ( % 35.83) When I later read the reviews on other sites, I got to know the truth and when I tried to file a complaint myself, I got to know how Carchex works ( % -14.17) He tried to market false stuff to me on the phone ( % -40.00) They gotta be honest when they're selling a policy and let people know, in case they decide to cancel, that cancellation takes time ( % 60.00) It will take days to return my money, which is another frustrating thing ( % -40.00) I spent $ to mail and then I need to wait days after that notice got delivered to these guys ( % -10.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I used to frequent a business that was right next to Carchex ( % 12.86) I knew the name because I've always shopped around for extended warranty companies ( % 0.00) I went in and visited them ( % 0.00) I read the contract in detail ( % 0.00) They’re like higher end and more expensive for a new car bumper-to-bumper warranty ( % 9.66) I chose them because I done some business with them and I know they're real ( % 20.00) They seemed more believable to me ( % 50.00) The guy that I was dealing with was very thorough ( % 20.00) He took the time ( % 0.00) I asked him questions into depth on several different things and he was very nice to deal with ( % 26.00) I would recommend people calling him as far as the process goes ( % 10.00) I got an exclusionary policy ( % 0.00) When you buy a new car, the only thing they tell you about your warranty is what they don't cover ( % 6.82) Basically, they cover every single thing on the car with the exception of the small list of exclusions which makes it an exclusionary policy ( % -16.07) So if you buy a new car, they're not going to cover the replacement of your tires ( % 13.64) They're not going to cover the fact that your gas tank is going to go empty every week or two ( % -10.00) They're not going to replace your windshield wipers ( % 0.00) All regular items aren't covered ( % 0.00) It's easier to list what they don't cover because basically they cover % of the car ( % 0.00) % of all extended warranties are inclusionary ( % 0.00) They give you three or four pages of what's included which could be , items but you have tens of thousands of items in a car ( % 0.00) Those are not comprehensive coverages ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I asked for an estimate through ConsumerAffairs then I was getting email after email plugging buying a policy from Carchex and following up about it ( % 0.00) It seemed odd to me ( % -16.67) I kind of felt like I was being scammed ( % 60.00) I ended up buying a policy from them and my fingers are crossed that they're legit ( % 0.00) I haven't received anything specific to my policy and it seems like I'm having a lot of trouble getting documents from them ( % -10.00) Even with the estimate, it tells you to click on the link when they send you an email and to put in your last name but it won't generate anything ( % 0.00) The agent said I was the only one with that problem and I've tried it multiple different ways ( % 0.00) I hope that everything comes through ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , My experience for this purchase was very positive! Mr ( % 36.93) Jeremy ** did an outstanding job explaining the product ( % 50.00) The price seems reasonable when compared to other vendors and coverage seems to be what I am looking for ( % 3.75) My only hope is that the same will be true if I have a claim ( % 11.67) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I'm an existing Carchex customer and I also got a Carchex extended warranty for my ex-girlfriend ( % 0.00) Everything went fantastic ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I was very pleased with the customer service of Nick G ( % 65.00) He made me feel comfortable about signing up with your company Carchex ( % 40.00) I would recommend this company to all my family and friends and ask for Nick G ( % 0.00) ( % 0.00) ( % 0.00) YOU Rock!!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I had a great experience with CarChex! I would recommend to anyone who is looking for an extended warranty ( % 100.00) The rates are affordable and the customer services were great! It didn’t take long to complete my requests ( % 35.00) Thank you CarChex ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , I am an older widowed woman and I purchased this warranty from Carchex from Larry ( % 16.67) He assured me they would be there for me and take care of me and boy did they ( % 0.00) I have a Volkswagen EOS ( % 0.00) I purchased this policy // ( % 0.00) There was a days and miles waiting period ( % 0.00) I drove the car Days and miles when the dual clutch assembly went out on the car ( % 0.00) I immediately took the car to my mechanic and Carchex came out and had me tear the transmission down, no broken parts, no slug, no abuse, simply a mechanic break, the adjuster looked and told my mechanic he agreed no abuse nothing showing other than sudden break of transmission since you cannot drive it with this issue ( % -1.61) I was told this issue would not be covered because I had only gone miles and this would not have happen in this time frame but if I had drove it days with the same scenario this would have been covered ( % 0.00) I was told this by the manager Henry ( % 0.00) I asked what is the difference if it is the same scenario? Henry said it is different because that means it is pre existing ( % 0.00) Henry said he would talk to my mechanic and if he could prove it was sudden he would pay the claim ( % 0.00) After days Henry finally called back, my mechanic explained how the system works, it goes to limp mode and you cannot drive the car when the dual clutch assembly goes and that is as sudden as you can get ( % -5.00) I met the required mileages and days per the contract to be eligible and I feel we met every one of their requirements ( % 0.00) We had the transmission torn down ( % -15.56) Was told if nothing in there no broken parts it would be covered ( % 20.00) Nothing in there denied ( % 0.00) We asked for another look ( % 0.00) Yhey asked for the dual clutch be torn down ( % -15.56) We did even though this is a closed assembly that nothing there clean, denied ( % 13.33) Then Henry wanted to speak to mechanic who sent documents for this car I purchased used in July showing the maintenance I had done on the car to show car was in good mechanic shape ( % 70.00) We sent the bulletins on the tear down and how they determined the dual clutch was the issue ( % -15.56) I feel the issue is this is a very expensive fix $ and they don't want to pay ( % -65.00) Please help me ( % 0.00) This is wrong ( % -50.00) I played by their rules and did everything they asked and met all their requirements but yet they can say this was pre-existing because it happened in days and not days same scenario from a vehicle that has plus miles ( % 0.00) Can you tell me the difference? I met the waiting period with a valid claim and this ( % 0.00) Please help me with this issue ( % 0.00) I would appreciate any help you can provide ( % 0.00) Thank you ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/12
Original review: Dec ( % 37.50) , Treated me like family ( % 0.00) Was very pleasant at helping me find the right coverage for the right price ( % 50.83) I was very pleased after my phone call and felt confident that I had chose the right warranty company! Thank you CarChex!!! ( % 61.58)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , The representative was very accommodating and patient ( % 20.00) He explained what options and prices I could choose ( % 0.00) He told that he would send me an email with his info if I had any questions going forward ( % 0.00) I'm not extremely happy because the rep didn't tell me about my effective date, I brought the subject up ( % 1.11) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Hands down, the best customer service I’ve had in quite some time ( % 42.22) The representatives catered specially to our needs and were understanding of my learning difficulties ( % 35.71) I wanted to stay on the phone with them because of their willingness to be patient ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , The warranty I had with the dealership ran out ( % 0.00) I looked up ConsumerAffairs and they listed the top, and CARCHEX was listed second ( % 25.00) I went with the first one ( % 25.00) They said I had -inch wheels instead of , that they couldn't insure me ( % 0.00) Then I went to the second one which was CARCHEX ( % 0.00) They're all very nice ( % 78.00) I paid it in full, and I know they have payment plans that are very reasonable ( % 30.50) There's no reason for anybody to be stuck with a broken down car when it's so affordable to get an extended warranty ( % -27.78) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , My vehicle has been very good to me ( % 91.00) But at some point, my luck is gonna run out ( % 0.00) I had been considering to get warranty coverage for a while and depending on what the cost and the coverage would be, it might be a reasonable investment ( % 20.00) Purchasing a warranty was a little more complex than I would have hoped for ( % 0.42) It was like buying a car ( % 0.00) There were several rounds of negotiations and several alternatives ( % 0.00) They weren't offered until I said no and then they had this proposal ( % 0.00) Eventually, I was turned over to the boss and eventually, I got a deal that I was comfortable with ( % 40.00) Sometimes, the lowest price is the best value but not necessarily ( % 50.00) But even if the original plan was acceptable to me, I would have asked for other plans that they had because times out of , there would be another plan ( % 12.50) Many people would be very uneasy or annoyed if they found out six months later, that there was an alternative that was never presented to them when buying the coverage ( % 7.50) But of course, most people will never find out because most people don't ask the , questions that I do ( % 50.00) Sometimes, the other side gets annoyed with that ( % -26.25) But these people from Carchex were patient enough to listen to my questions, and move me along to the point where I felt comfortable that I was getting what I wanted ( % 20.00) One of the restrictions of this plan is that it wasn't good for days or miles ( % 70.00) My issue is that I'm not putting on very many miles partially because of the pandemic, but partially because the nature of my business at this point is mostly sitting at a computer and having zoom meetings ( % 23.75) So, I don't travel the way I used to ( % 0.00) I may have to go for a ride just to put the miles on so the plan is active ( % -13.33) But so far, the experience has been good ( % 40.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I have an older vehicle that is still in good shape ( % 43.33) Other people drive it besides me and I just wanna make sure it's taken care of ( % 18.75) I liked the price and knowledge of the agent that I spoke to ( % 60.00) He was very nice and thorough ( % 78.00) I canceled another policy and went with Carchex ( % 0.00) I would recommend them to others ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Excellent customer service! The best price for the best coverage! I was happy to be able to buy the extended warranty from one of the top companies out there! They’re actually rated the nd best company in the nation! ( % 74.06)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I just purchased a car and it had above , miles on it ( % 0.00) It's a good car and was in good condition but it's a machine and typically, machines break down ( % 26.94) I figured I'd rather build my roof when it's sunny out than when it's raining ( % 0.00) I don't wanna be paying for something then apply coverage to the vehicle ( % 0.00) I want it to be covered before something inevitable happens ( % 0.00) I wanna be covered when it does ( % 0.00) CARCHEX was a straight shooter and I felt I wasn't being hit with any gimmicks ( % 20.00) I didn't feel like I was talking to a salesman who was trying to make a sale but rather a person that understood exactly the plight what I was in ( % 25.00) If you say a vehicle has , miles, most people typically would try to charge you an arm and a leg ( % 16.67) CARCHEX was a little pricey but I got to protect my vehicle ( % -18.75) It's worth it ( % 30.00) They helped with the savings ( % 0.00) Their people were extremely informed as far as exactly what is covered ( % 7.50) That's a big deal for me because typically, salespeople may know a lot about their product but not know everything ( % -8.33) This individual from CARCHEX knew everything and knew what he was doing ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , My vehicle had been stolen before so I wanted to make sure that I had an extended warranty on it in case something arose that I did not know about ( % 50.00) My car had one previous owner and with plus miles on it, I wanted to make sure that if anything was to come up, I was protected ( % 16.67) I heard really good things about Carchex from several car companies ( % 35.00) They were the best when it came to making sure they stood by whatever warranty they had ( % 75.00) The sales guy I had was very knowledgeable and he gave me a military discount ( % 5.00) He tried to do everything possible to work with what I wanted ( % 0.00) I was initially gonna go with the bronze plan but because what he was saying was great, I went with the silver plan ( % 40.00) I didn't care about the price but I cared about the experience and the people ( % 0.00) I would recommend Carchex to all my friends now because just to know what they would have done was amazing ( % 60.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I was going through some article for the extended care and it was mentioned that CARCHEX is one of the best ( % 100.00) So for my peace of mind and safety, I bought the CARCHEX ( % 0.00) They gave me a lot of options ( % 0.00) They also gave me discounts and then they said they extended the monthly payment to months ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , When I pulled up my CARFAX, CARCHEX was kinda linked to them, saying that they offered the limited warranty ( % -7.14) The rep walked me through everything ( % 0.00) He told me what I was getting into ( % 0.00) He broke down my actual limited warranty, so I know what is covered and what is not covered ( % -7.57) So he was pretty helpful ( % 25.00) It's a peace of mind, knowing that I have extra coverage on my costs or if something was to happen, I'll be covered ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , The agents went above and beyond to meet my needs and make me happy ( % 40.00) For getting the policy issued, they were great ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I checked out a bunch of companies ( % 0.00) I talked with a gentleman at CARCHEX and I kind of accepted what he was saying ( % 60.00) It was great ( % 80.00) I also talked to whoever handles the payments and everything is set up where it comes out directly from my account every month ( % 10.00) I have nothing to worry about ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , My car is almost four years old or a little bit past and I wanted to insure it in case anything happens ( % -11.25) I spoke to different extended warranty companies ( % 0.00) I wanted a better deal and not so many hidden clauses ( % 27.78) I ended up with Carchex and it was great ( % 80.00) Ken explained everything and answered my question ( % 0.00) It was so easy ( % 43.33) I even repeated some of the questions over and over again ( % 0.00) Ken took his time and he reminded me or explained to me over again how things worked ( % 0.00) I called Ken the other day because my boyfriend was purchasing a car from a used dealership and they don't give an extended warranty ( % -12.50) The first time I called, I spoke to a receptionist then he transferred me over ( % 25.00) He told me Ken wasn't there but he would leave a message and Ken would call me back ( % 0.00) He called me back the next day so it was pleasant ( % 24.44) Ken gave me a quote and explained to me what was covered ( % 0.00) He was very detailed in his explanation and helped me feel comfortable with what he was telling me ( % 46.00) I'm very satisfied with the information and how Ken explained everything to me as well as all the details he gave me about the insurance ( % 65.00) Having a vehicle protection plan is very valuable because you never know what can happen ( % 20.00) I've been bragging about Carchex and I speak very highly of them ( % 20.80) I even recommend to others getting an extended warranty and how they should call Carchex and ask ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , An extended coverage gives some reassurance if my car ever goes down ( % -15.56) I have a Porsche so I don't wanna pay for any or pay X for that at full price ( % 35.00) It was great dealing with Carchex ( % 80.00) It seemed sketchy at first because as soon as I put my information in, somebody called and started asking me for my information ( % 25.00) But once I got the proof of purchase, I was fine with it ( % 41.67) I was fine with their price even though one other place did have it $ cheaper ( % 14.58) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I have a super expensive vehicle and if it breaks, that would be very expensive ( % -27.22) I got an extended warranty with Carchex and it was super easy ( % 38.33) I called the number on the phone and on the website ( % 0.00) The guy that answered was really nice, super awesome, and very helpful ( % 53.33) And the rep was knowledgeable and kind ( % 60.00) He answered questions and didn't talk over me so he was all right ( % 28.57) Once I got the policy set up, Carchex's website to pay was user-friendly and it allowed me to set up extra options for those going through the process ( % 0.00) It wasn't very confusing ( % -39.00) Having the extended warranty is priceless at this point ( % 100.00) It was $, to fix the car the day after I bought the warranty ( % 0.00) The car is actually in the shop now ( % 0.00) It broke the day after I called Carchex ( % 0.00) There's a waiting period and it's not like I can do anything ( % 0.00) But overall, Carchex is wonderful ( % 50.00) Their price was right ( % 28.57) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Carchex seemed to have better service and experience when I looked them up ( % 50.00) My experience signing up was phenomenal ( % 50.00) Everything was quick and very easy to understand ( % 44.83) It was very easy and it wasn't a long-drawn-out process ( % 56.33) Everyone should look at getting a protection plan on their vehicle ( % 0.00) If they don't have a warranty through their dealership, Carchex is the second best thing right here ( % 42.86) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Carchex had the best overall coverage for the most affordable price ( % 50.00) It was very easy to purchase from them ( % 56.33) They helped me out as far as with explaining the coverage ( % 10.00) They also didn't try to force the sale, so it was a seamless process ( % 10.00) They're very professional and knowledgeable ( % 13.00) They explained it to the teeth and I was satisfied with it ( % 50.00) When you have a used vehicle, and extended coverage is definitely a valuable thing to have and I definitely recommend Carchex ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I was told by my father-in-law that it would be a good idea to purchase an extended warranty ( % 70.00) I got to look and CARCHEX popped up ( % 0.00) The rep I spoke with was really good ( % 70.00) I feel really good about what I'm paying as well ( % 70.00) Having an extended warranty on my Chevy Malibu is very valuable to me ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I usually buy new vehicles because I like to have a warranty on the vehicle ( % -5.68) We're now trying to do a Dave Ramsey program and we are trying to pay for things without financing so I was looking into getting a used car ( % 0.00) I had seen CARCHEX on the Carfax website so I called and I talked to a gentleman ( % 0.00) He was so helpful and explained to me the ins and outs ( % 0.00) He was honest about the pros and the cons ( % 60.00) But I did not end up buying the car that I was going to look at and I told the guy that we were still searching ( % 0.00) He was so nice and told me that he would check back in on me ( % 30.00) He called me back and asked if I had found a car ( % 0.00) I still haven't yet ( % 0.00) I wanted a convertible bug ( % 0.00) It's a with , miles on it ( % 0.00) The guy called again and by then, I told him we were getting the car that day and if he were to call me in the afternoon, we would talk ( % 0.00) I told him my needs and my wants ( % 20.00) He was going through it and he said , miles would come first ( % 25.00) I couldn't do that because I put , miles on my car in a year ( % 0.00) That was not going to be a three-year warranty for me ( % 0.00) That was gonna be a one-year warranty ( % 0.00) But the guy was so thorough and was one of the best as far as dealing with anybody on the phone ( % 55.00) He explained the differences like “I’m gonna put you on this ( % 0.00) Your deductible will go down, but you're gonna lose some of your coverage ( % -15.56) We’re going with a longer warranty ( % 0.00) ” In the end, I got the ,-mile three-year warranty ( % 0.00) My car is covered until , miles and I couldn't believe it ( % 0.00) I checked with the Better Business Bureau and CARCHEX has an A rating with them ( % 50.00) I checked out some of the reviews and what people were saying about them ( % 0.00) I had seen that the CARCHEX is rated number one right now as far as car warranties ( % 19.29) I felt very confident in my purchase ( % 65.00) I also asked the guy if we could get the service cheaper if we were to pay all at once ( % 0.00) We saved about $ ( % 0.00) I was not with my husband when I was making these decisions and I told the guy that ( % 0.00) He said he would make it easier for me ( % 0.00) He said he would put me down where I would only get charged as if I paid the policy in one payment ( % -7.78) But they would set it up on six payments at , which was fine ( % 41.67) Now, I have this nice car with a ,-mile warranty on it and it's paid for ( % 60.00) I was very satisfied with the customer service and with what I hope to get as the product ( % 65.00) My mechanic told me that car warranties are great but sometimes they would screw you ( % 80.00) They would send somebody out and would want the mechanic to tear the motor down completely ( % -2.78) They would then say, "Well you didn't change the oil like you were supposed to ( % 0.00) This is neglect ( % 0.00) " The motor's on the floor but the warranty company would not pay for it ( % 0.00) I realize that there are things that may come along with the warranty but if I get what I was told for the cost that I was told, I will be extremely satisfied ( % 50.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , It was great with the rep ( % 80.00) He walked me through different situations then helped me understand about other companies ( % -6.25) Their price is better but their rates weren’t so good ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I was looking for a car warranty for the protection of my vehicle ( % 0.00) The warranty I had was getting ready to expire on my vehicle so I needed a warranty to cover the basics ( % 20.00) I looking at some of the protection plans and I chose Carchex ( % 0.00) I read their ratings and all of their reviews ( % 0.00) They had better reviews than some of the other ones had ( % 18.75) And when I called, I liked the offer they made me ( % 60.00) Everybody went above and beyond trying to get me the best rate that I could have with my warranty protection coverage ( % 50.00) They really thoroughly went through everything ( % 20.00) I thank them for that ( % 0.00) Carchex is a great company ( % 80.00) You need a vehicle protection plan because you never know what can happen ( % 0.00) If your transmission was to break down and you don't have the money, you have the warranty ( % -15.56) You just pay that $ deductible ( % 0.00) That's wonderful ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I have a Mercedes Benz and it's very costly to keep up if it needs repairs, so I was looking for some help ( % 20.00) I had a standard warranty with another company but it was a little too high for me ( % -0.92) I spoke to a young lady at CARCHEX and she was beautiful ( % 47.50) She was there to help me and she didn't let anything stop her ( % 0.00) She was able to lower the price ( % 50.00) The plan sounded like a pretty good deal ( % 47.50) It covers almost everything ( % 0.00) Have an extended for your vehicle is the best thing that you can do nowadays, especially with cars being expensive as they are ( % 16.67) And repairs are even worse ( % -40.00) I hate the fact of having to pay a car note and having to pay a repair note at the same time ( % -40.00) CARCHEX is a great thing for people that have cars that are very expensive to repair ( % 7.50) It’s heaven-sent because that's what we needed ( % 0.00) Cars still break down on you no matter how well you try to treat them ( % -15.56) They are still gonna have their days when they are gonna act ugly or something's gonna happen ( % -70.00) I'm glad that I have my warranty ( % 50.00) I had a repair once before and it was $, ( % 0.00) The warranty company I had then didn't even pay / of it ( % 0.00) I don’t wanna have to go through that again ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I have just recently purchased this extended warranty, time will tell if I need it and what happens if I do ( % 0.00) Then I will post another review ( % 0.00) Quite pleased with the price and what they say they will cover ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I had an issue with my car, so I had to get it repaired ( % 0.00) After the cars that I put there for one of the fixes that I did, I would consider having an extended coverage was very important ( % 52.00) I was happy with how the Carchex rep explained all aspects of their coverage ( % 80.00) I got all my answers and I was dealt with very nicely ( % 78.00) My experience was very good ( % 91.00) I had no issues either in terms of getting information or details or why I should go with Carchex ( % 0.00) I keep on telling everyone about getting a warranty ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , Carchex helped out a friend of mine ( % 0.00) Signing up with them was good and smooth ( % 55.00) Everything was explained to me in regards to what would be covered, the major parts of the car like engine or transmission based on the plan that I got and some of the smaller details as well ( % 3.13) I was able to get the coverage I needed at an affordable price per month that was ideal for me ( % 70.00) It's a gold plan ( % 0.00) It covers cars that have high mileage ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , I was doing some research online and the website I was on was doing a comparison of some different choices, and I liked the way the comparison was presented ( % 30.00) CARCHEX was kind of what I was looking for ( % 60.00) It’s a bumper-to-bumper warranty and they kinda stuck out amongst the other ones ( % -12.50) I liked the fact that they have been around a while and their reviews were very good ( % 75.50) I was really going out on a limb because I have never done anything like this before ( % 20.00) So I'm hopeful everything's gonna be okay ( % 50.00) The enrollment process went well ( % 0.00) They were very helpful to me ( % 20.00) They were able to help get it down to a price I could manage ( % 17.22) The rep answered a lot of questions ( % 0.00) I've gotten my welcome packet and I've been happy with the way things have turned out so far ( % 56.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , The young man from CARCHEX called on a Saturday and we had a nice conversation ( % 35.00) He was very nice ( % 78.00) The reps were all very professional and they knew what they were doing ( % 13.00) I was very happy with them ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/11
Original review: Nov ( % 37.50) , The guys I worked with helped me get deals ( % 0.00) They were able to cut the price in half for me ( % 16.67) They weren't pushy at all ( % 0.00) They were very friendly ( % 48.75) So I had a great experience working with the two guys that helped me ( % 80.00) They explained the plan to me, how it works and when can I use it ( % 0.00) Everything worked out really well for me ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , It's my first time buying a Subaru and I'm not so familiar with that car ( % 31.25) I don't expect anything crazy to go wrong with it but just in case, I got an extended warranty ( % -55.00) The Carchex sales guy on the phone talked me into it ( % 0.00) He took me to the BBB, Better Business Bureau, and showed me some of Carchex's competitors and their issues and stuff like that ( % 50.00) That's kinda what made me pull the trigger and the purchasing process was pretty straightforward ( % 31.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I bought a new vehicle and the car dealership was offering their own program ( % 36.82) I chose not to follow that as it was too expensive, did not cover some things, they were not clear about it, and I just chose not to give them any more money ( % -1.67) The CARCHEX representative explained everything clearly and the discount enticed me to go ahead and purchase their warranty ( % 10.00) He was fairly knowledgeable and I got all my questions answered at that time ( % 70.00) Hopefully, I won't have to use it ( % 0.00) The experience was easy and pleasant, and I would do it again if I were purchasing another vehicle that needed a warranty right now ( % 48.41) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I've had this warranty for a few days now, but I used to be a customer with them about six years ago and I loved their service ( % 25.00) Their customer service was amazing ( % 60.00) Everything that I've ever claimed was handled so efficiently and professionally ( % 10.00) That made me come back to them ( % 0.00) But my very first phone call with the first rep was so bad ( % -4.17) I told him, "You just don't wanna deal with people today and I'm gonna call back ( % 0.00) " So I called back ( % 0.00) I got the other guy and I explained to him that I was gonna have questions and that I was not a difficult customer but I haven't been with them in so long, so I wanna see if anything changed that I like prior ( % 1.88) He told me, "No, I'm here for you ( % 0.00) " He was patient and genuine ( % 40.00) He really helped me be able to customize a plan that fit my monthly budget ( % 36.67) The last time I dealt with Endurance, they were able to recoup my customer service and it was awesome ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , My daughter has CARCHEX and she's very satisfied with them ( % 65.00) So I went with them and then my other daughter went with them as well ( % -12.50) Their reps are excellent ( % 100.00) I would recommend the company to anybody ( % 0.00) My daughter has had a claim and she says they are great ( % 80.00) I have a bumper-to-bumper coverage ( % 0.00) The cost is very reasonable for the protection and peace of mind ( % 26.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , My warranty's about to go out on my truck and we travel in it a lot and I wanted to be covered ( % 0.00) I've seen Carchex advertised ( % 0.00) Once we got on the phone with them, it seemed to be very reasonable and the fact that it's a money-back guarantee, I can cancel anytime I want to ( % 26.00) I'm not in a contract with them ( % 0.00) The representative was very knowledgeable, personable, and she enjoyed her job ( % 35.00) She joked a little bit and it was relaxing to have the conversation ( % -18.75) We were pretty thorough with her and went over everything that we could come up with and it just seemed like the best thing to do at the time ( % 62.50) She was very professional and knew about the product and sold it ( % 13.00) They did a great job ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , We like our vehicle, so we plan on keeping it, and we want a warranty ( % 0.00) I googled warranties and CARCHEX was the one who came up first ( % 25.00) The protection specialist had a lot of information so I knew he knew what he was talking about ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Having a protection plan is very necessary ( % 0.00) CARCHEX offers the best prices ( % 55.00) It was very easy to purchase the plan and I had a good interaction with the rep ( % 63.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I got an extended warranty because somebody I know had to take a car to the shop and had to fix some stuff, and it cost him a lot of money ( % 0.00) I signed up with Carchex and it was fairly easy ( % 43.33) Everything went well ( % 0.00) I’m just waiting on my stuff to come in the mail ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Ken did a really good job and signing up with Carchex was quick and easy ( % 48.89) I like their coverage ( % 0.00) The pricing was right and you can cancel at any time ( % 28.57) You're on a month to month basis ( % 0.00) If you make a claim and it wasn't what you thought, then you can cancel ( % 0.00) You're not out that entire two years $, ( % 0.00) I kinda like that part of it ( % 0.00) The other thing was that you don't have to come out-of-pocket ( % -12.50) If something happens to your car and you go to the dealership or a certified mechanic, you're not coming out-of-pocket then getting reimbursed ( % 0.00) That feels kinda like a safety to me ( % 0.00) There's not a possibility where you paid for the service then the company decides they're not gonna reimburse you ‘cause it's not covered for whatever reason ( % 0.00) I really hope I don't have to use it but it sounded like if I am gonna need it, it's gonna be worthwhile ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Carchex had a good price and the Toyota dealer is usually pretty good with Carchex ( % 55.00) They also offered a little bit more of time on it for service ( % 15.63) The gentleman I was talking to was pretty curious and gave me all the information I needed ( % 7.50) I'm still waiting for my paperwork to come in and I hope the services is as good as the rep ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , The rep was pretty straightforward ( % 31.25) However, I had decided it’s not very valuable at all so I cancelled it ( % -10.00) They can be a little hard to reach sometimes and it was kinda hard to cancel ( % -25.69) I need to call them again to make sure it's canceled ( % 50.00) We got disconnected and nobody called me back ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I wasn't too happy with with auto warranty that I had ( % 80.00) I did a little research and Carchex was one of the top three warranties so I picked them ( % 15.63) They were real knowledgeable and helped me with a monthly payment ( % 20.00) The lady gave me bucks monthly so it was real good ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , The customer service and the experience with Carchex have been great thus far ( % 45.00) I bought a plan over the phone with them when they called back ( % 0.00) Everything was self-explanatory but they gave me a rundown ( % 0.00) I just bought a BMW and I wanted to be covered as much as possible with it ( % 0.00) It's a ‘ i which is a really nice car ( % 60.00) It doesn’t have any issues but I wanted a peace of mind ( % 0.00) That's why I looked up the top and the top were Carchex and Endurance ( % 50.00) Endurance called me back yesterday and was possibly gonna offer me a better plan which is equivalent to the platinum plan with Carchex ( % 16.67) I have the silver plan with Carchex ( % 0.00) Endurance is covering a little more components and parts for just a little bit more ( % 15.63) I was going to see if Carchex could match that ( % 0.00) But as far Carchex, so far, the service and the transaction were great ( % 33.33) The price is really good too ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , The person I talked to was pretty professional and kinda helped me get the information I needed ( % 17.50) He was pretty knowledgeable not just in their program but also in other programs in the market ( % 6.25) He helped me to understand the differences and the advantage and disadvantage of their program ( % 0.00) I like that salesperson and their coverage ( % 0.00) Their pricing is also not bad ( % 35.00) The experience with Carchex has been good so far ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I just purchased a new vehicle and I was searching online for some type of warranty ( % 13.64) I looked into three other companies and the things that were covered were about the same and it just totaled down to the price so I ran with CARCHEX ( % -9.35) It was straightforward and the representative was great ( % 58.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Every time I purchase a vehicle, I've always purchased an extended warranty ( % 0.00) It's very valuable, especially if you're not a certified mechanic ( % 10.00) I went with Carchex previously and I had a good experience, so I wanted to go back with them ( % 17.78) Bill helped facilitate the process pretty quick ( % 29.17) It was painless, and it's a good deal ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Customer service seemed quick and painless ( % 33.33) Never made a claim as I was only with them a week but from what others say it's a very well known company and good working with private dealers and mom and pop shops ( % 22.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , My rep Tasha was very informative about what this company offers ( % 15.00) She was polite, helpful and made me feel valuable ( % 0.00) Her knowledge of not only what her company had to offer in comparison to others plus no pressure tactics helped me make up my mind quickly ( % 16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I liked the Carchex ad that I saw on the internet and the people I talked to ( % 60.00) The customer service rep was very helpful ( % 20.00) He gave me his extension number if I ever have a problem which I haven’t ( % 0.00) He went the extra mile ( % 0.00) He wanted to make sure I had everything I needed ( % 50.00) I told him I wanted to make more payment than ( % 50.00) He said that was not a problem ( % 0.00) When I told him how much, he got a supervisor involved and said that we could go ahead with that and we did ( % 20.00) Usually, they want you to make a payment, get it started, then make the additional payment ( % -25.00) But he and his supervisor arranged so I could go ahead and do that ( % 0.00) I'm very happy with the way they treated me ( % 100.00) They were very courteous and very friendly ( % 63.38) They answered all my questions and gave me helpful information ( % 0.00) It was done in a matter of minutes ( % 0.00) However, I'd like to know when I can get a copy of any policy of some kind ( % 60.00) I only received a copy of what it would look like because they were taking the payments in that ( % 0.00) I did not receive an actual Carfax copy ( % 0.00) Having a coverage is very valuable ( % 20.00) I stay on top of vehicle repairs and so does my husband ( % 50.00) We told Toyota for a year and a half something was wrong with the wheel bearings ( % -33.33) About the third visit every six months, they finally said, “You have something wrong with your wheel bearing ( % -16.67) " It was kind of aggravating but they took care of it ( % 60.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I have an older car and I didn't wanna worry about what happens if it breaks down ( % 0.56) I went with Carchex and the experience was fairly easy ( % 43.33) I told them to call back and they did ( % 0.00) I bought it once they gave me a much better price than their initial offering ( % 25.00) Having the coverage, I can send it to any dealership or any shop that I like and I do not have to worry about negotiating better prices with them ( % 50.00) The warranty company will usually take care of that ( % -25.00) My biggest problem not just with Carchex but with all these car warranty companies is that it seems they all refuse to give you prices by email or through their websites ( % 0.00) It seems like they intentionally hide the prices ( % 0.00) They all wanna talk to you and give you the prices on the phone ( % 0.00) I would like to see multiple prices from multiple places and kind of put them side by side, do a comparison and maybe change things ( % 20.00) Sometimes they offer you six years versus five years or , miles, , miles ( % 0.00) They bombard you with information on the phone ( % 0.00) I have to go write it down so I can remember to compare ( % -15.56) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I was looking for an extended warranty and my wife found Carchex ( % 0.00) It was a really good thing ( % 70.00) They had better reviews than anybody else and they explained a lot more on what's going on ( % 50.00) It wasn't confusing ( % -30.00) They're very friendly and very thorough ( % 34.38) They're cheaper than their competition too ( % 0.00) Having a car protection plan makes everything less stressful ( % -16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , The rep I spoke to was informative and anything but pushy ( % 0.00) He answered my questions quickly and honestly ( % 46.67) I would recommend Carchex in a heart-beat ( % 0.00) It was refreshing to deal with a company that has the customer # ( % 50.00) The coverage was exactly what I was looking for ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Carchex has a good coverage and their prices weren't too bad ( % 0.00) The information I got from them was good ( % 70.00) They were informative ( % 0.00) However, they told me I would get a paperwork on it within to days and it's been over two weeks but I haven't got anything on it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I have a Subaru with a mileage of , ( % 0.00) I purchased a warranty from CARCHEX for added protection ( % 0.00) I got the bumper-to-bumper coverage and the rep I talked to was fine ( % 41.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Positive experience ( % 22.73) Great detailed communication throughout the process ( % 60.00) Timely follow up and answered all my questions about vehicle warranties ( % 0.00) I would recommend Carchex to friends and family ( % 0.00) Overall easy process that I expected would be drawn out and cumbersome ( % 11.11) No pressure sale ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , We had a previous warranty with CARCHEX and it worked out very well for us ( % 1.67) When we made a claim in the past, the process worked fine ( % 8.33) We paid for the deductible and they settled the rest of it with either the automotive place we took the car to or the dealer ( % 0.00) Buying another warranty from them was incredibly easy ( % 43.33) One of the things I like about them is that they give you a reasonable price ( % 20.00) There’s very little unnecessary negotiation going on ( % -32.19) CARCHEX is great ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , The first person I spoke with at CARCHEX gave me a high price and so, he transferred me to someone else ( % 20.50) I was on the phone with that person for a very long time but they got the price down ( % -11.03) They sent me all the information right away ( % 28.57) My car has over , miles and because of the mileage on it, they only can protect me with the powertrain ( % 0.00) I can only get a limited type of warranty and that was kinda disappointing ( % -22.38) But the price was enough that I could pay in advance for the whole year ( % 10.00) However, they wouldn't let me as they don't do that ( % 0.00) And so, I paid for the first month ( % 25.00) I had days to change my mind ( % 0.00) Another company contacted me and they had a better offer ( % 50.00) CARCHEX has an expiration date of how long my car could be covered ( % -5.00) That's for , additional miles ( % 0.00) The other company said, "No ( % -12.50) It's no limit" ( % 0.00) I am going to change over to them ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I needed a decent company and it said online that CARCHEX was part of the top , so I decided to give a call ( % 33.33) The down payment that I had to do wasn't too bad compared to some other companies ( % -32.69) Their representatives were knowledgeable and they followed up with me ( % 0.00) But they said that because we're in Florida, they can't offer any discounts compared to other states ( % -12.50) That was kind of a bummer and there's no reason behind it ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Everybody has good reviews on CARCHEX ( % 70.00) I got the full coverage, $ deductible from them ( % 35.00) Everything the rep told me, so far, sounds good to me ( % 40.00) However, I'm just waiting for my policy for days now ( % 0.00) He said he would send my contract, but I've yet to see them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , They were thoroughly efficient and they gave me all the info I needed ( % 0.00) I had no issue with them setting up my account thus far ( % 10.00) They were polite and they answered all my questions thoroughly ( % 0.00) My agent was extremely helpful ( % -12.50) He went above and beyond to help me to make sure I got the best price ( % 50.00) Because based upon my knowledge, I had quoted him a higher mileage the first phone call ( % 25.00) He gave me a better price ( % 50.00) He didn't have to do that ( % 0.00) Some companies will sucker you out of money, and he didn't do that ( % -30.00) He advised me to make sure I had the correct mileage and he said to give him a call back when I had that, and that was what I did ( % 25.00) I went ahead and not only got it for the one vehicle, I ended up getting for both of my vehicles ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I bought a car and it didn't come with a warranty ( % 0.00) A guy called me and I told him about my car that it was a rebuilt title ( % 0.00) He paired me up with Carchex ( % 0.00) The representative I spoke with made it fun and easy ( % 36.67) She did a really good job ( % 70.00) She got me one, and I got one for my husband ( % 0.00) I only got to pay $ deductible if anything goes wrong compared to thousands of dollars and hundreds and thousands of dollars that I ain't got ( % -25.00) I will recommend it to others to get it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I liked the deal that CARCHEX gave us ( % 60.00) It was a bumper-to-bumper for a really good price ( % 70.00) I had a really good experience purchasing it ( % 70.00) The reps did a great job ( % 80.00) They answered all my questions, and then I got everything that I asked for ( % 0.00) They were just easy to talk to ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I had a warranty on my Dodge Avenger that paid for itself and I thought that was a good example to get extended coverage ( % 70.00) I did some research and I didn't like the attitude of the first-rated provider ( % 0.00) I went with the second, which was Carchex ( % 0.00) But they denied me because of a modification to the truck ( % 0.00) I told them the tire size because of the lift kit and they called me back and said it was a no-go ( % 0.00) I feel like having bigger tires should not affect it ( % 0.00) But they were great ( % 80.00) They called me and they explained why ( % 0.00) They were very nice about it ( % 78.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , Car repairs are so expensive ( % -50.00) It's like having health insurance ( % 0.00) You pretty much have to have it ( % 22.50) It's too expensive not to because sooner or later, something will happen ( % -25.00) The CARCHEX rep was pretty knowledgeable and we worked out what I needed ( % 25.00) I was very satisfied with them ( % 65.00) And then, they make it easy to take my money ( % 43.33) It makes you happy ( % 80.00) The problem is, it's a bet ( % 0.00) The warranty only goes up to ,, where I'm at ( % 0.00) And chances are when it's gonna fail, it's gonna fail after , ( % -50.00) But if it goes out before that, then it's gonna be a real bugger ( % 20.00) That's what insurance is all about ( % 0.00) It's shared risk ( % 0.00) I've got a bunch of older cars that I would never buy warranties on ( % 16.67) But this one's relatively new, and if I lose the engine or the transmission, it would be devastating economically ( % -18.79) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I needed an auto warranty because of my lease buyout ( % 0.00) I found Carchex on the internet and they were very nice ( % 78.00) I talked to Ken when I purchased my plan and he was good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I saw a lot of reviews and CARCHEX had good reviews at the Better Business Bureau ( % 60.00) They've been in the business for a while already ( % 0.00) I barely got the warranty last week ( % 2.50) I'm gonna go and make sure that I have warranty at the Mercedes and that if something happens to my car, I know I have warranty ( % 50.00) I got my pre-owned vehicle a while ago ( % 0.00) I'm young and out of Houston, so I don't really have a lot of family ( % 15.00) It came convenient for me to instead of paying the full price for my car when it needs to get fixed, I have a co-pay of $ and it saves me money more than having to pay the full if something happened ( % 32.50) The pricing was very affordable ( % 20.00) I'm just waiting now to see if the warranty is useful and CARCHEX runs their company like they say ( % 30.00) I had great customer service ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I just bought a used car ( % 0.00) I invested too much money in it to not have an extended warranty on it ( % 20.00) I had to get the full coverage on the car ( % 35.00) That's what made me get one ( % 0.00) They gave me the top warranty cars people and Carchex was number two ( % 50.00) I signed up and everything was great ( % 80.00) They were very professional ( % 13.00) They got down with me and explained a lot of things to me ( % -15.56) It was very reassuring ( % 20.00) I like that because a lot of other companies don't do that ( % -12.50) I'm gonna continue to keep this policy because things happen ( % 0.00) My monthly fee is pretty good and my deductible is ( % 47.50) That's a good price ( % 70.00) I just need to get back and talk to the guy if I have to pay any out of pocket expenses ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/10
Original review: Oct ( % 37.50) , I just bought an older vehicle and I wanna make sure that all my bases are covered ( % 33.33) I was supposed to get Endurance but I spoke with a guy who told me what I would be able to get with Carchex and that I wouldn't be able to get that with anybody else ( % 50.00) The guy that I spoke to was super helpful and he answered all my questions ( % 33.33) I didn't really know too much about extended warranties and the guy was super educational ( % 24.58) He was awesome ( % 100.00) This is the first month I've been dealing with Carchex and so far, so good ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I was very please with the professionalism of you representative ( % 20.00) This is my second time using Carchex ( % 0.00) I look forward to a long term relationship with Carchex ( % -5.00) Hopefully my car won't need servicing for quite awhile ( % 0.00) This is all I have for now ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I'm paying for my vehicle so I don't wanna have to also have to pay for expensive repairs ( % -50.00) I looked into extended warranty companies and went with Carchex because they were more transparent ( % 50.00) The rep was very detail-oriented and patient ( % 20.00) It was a great experience ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , CARCHEX was on Better Business Bureau and so I got them ( % 50.00) The representative was awesome ( % 100.00) It's just that the coverage doesn't start till , miles, which is ridiculous ( % -33.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , This is my third contract with CARCHEX, and I haven't had any negative experience ( % -15.00) I've never seen their reps, but I feel like they are my friends ( % 0.00) When we have conversations, we talk not just about the coverage and about the car, we also talk about what's going on with my life and what's going on with their lives ( % 0.00) I haven't use the warranty yet, but it's nice knowing that I have it in case anything comes up ( % 60.00) If you're looking for a great coverage with small town home feeling, go with CARCHEX ( % 27.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I was shopping around a lot for extended coverage ( % 0.00) The prices were competitive but at the end of the day, Carchex made me seal the deal because they have been in the market for a long period of time ( % -5.00) That kinda made me feel good and knowing that they are nationwide also ( % 70.00) The rep was very helpful and he explained everything thoroughly ( % 20.00) He was very attentive to try to make the best possible deal for me so I can proceed in buying it ( % 50.67) Then, he provided me with his upper management and the upper management took care of the whole deal after that ( % 6.67) I like how efficient it was to make payments and how they were able to do it over the phone ( % 50.00) And there's a better rate if you paid in full and I liked that ( % 48.33) As far as the coverage, they gave me the best tier that they had ( % 55.00) It was explained to me that everything is pretty much covered ( % 22.50) I liked that they gave me the best package possible ( % 53.33) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , We bought our car brand new and decided that we wanna keep it ( % 13.64) It's almost at , miles ( % 0.00) The warranty that we bought through Chevy expires this month, so we decided to go ahead and get the additional warranty ( % 0.00) Not that we've had any trouble with the vehicle ( % -20.00) It's just we've had vehicles that had issues ( % 0.00) Like we had a Chevy Express, high top van, that went through three fuel pumps ( % 33.00) So, we always buy the warranty, which people say is crazy, but in our instance, we have not found that to be true ( % -12.50) We had an Astro van which we bought in and got the ,-mile warranty ( % 0.00) At , miles, the engine blew so they had to put a new engine in it, which we were not happy ( % -13.18) We just decided that because we can tow the Equinox behind our RV, that would be the vehicle ( % -40.00) We decided we wanted to make sure we have five more years and some other mileage available ( % 31.87) I talked to one other provider and they were almost $ a month ( % -12.50) Also, they didn't say how many months ( % 50.00) I was like, "That's ludicrous ( % 0.00) That's like another car payment ( % 0.00) I'm not doing that ( % 0.00) " I saw an ad for CARCHEX so I just checked it out and talked to Frank ( % 0.00) And then I talked to my husband, and we decided that we would go ahead with it ( % 0.00) The gentleman that I had talked to was not available to talk, so I talked to the general manager, and he was very nice ( % 21.00) He was a Bears fan, so we talked about that ( % 0.00) It was a very nice conversation ( % 78.00) Very friendly, very informative ( % 34.38) I didn't feel extreme pressure or anything like that ( % -12.50) He explained everything ( % 0.00) Then we went ahead, and that's about it ( % 0.00) I would have friends definitely check out CARCHEX if that's what they needed or they were thinking about it ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Getting an extended coverage was cheaper than getting it from the dealer, and I get more coverage ( % 50.00) I did my research and CARCHEX came to be the best one that fit my needs ( % 70.00) The purchase was easy ( % 43.33) They displayed everything that I got covered and that was not covered ( % 0.00) It was pretty seamless ( % 17.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Purchasing my CARCHEX plan was pretty easy ( % 34.17) Their rep was good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I shopped a number of Extended Warranty providers and was most happy with the Carchex process ( % 65.00) Tashaun, the sales agent, was very knowledgeable about the service offerings, answered all of my questions well and wasn't overly aggressive trying to close me on the contract purchase ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , My car's manufacturer warranty was over and it’s still in great shape ( % 80.00) We wanted just to make sure that we were gonna be able to maintain it ( % 50.00) I researched online, and CARCHEX seemed to get the best reviews ( % 100.00) So, I went with them ( % 0.00) The purchase was simple and great ( % 40.00) It was all over the phone ( % 0.00) Their rep was awesome ( % 100.00) He explained everything ( % 0.00) It didn't take more than a few minutes and we got it all set up ( % 15.00) Having a warranty is very valuable ( % 20.00) We have another car that we have had an extended warranty, and it ended up being a lifesaver for us ( % 0.00) So I plan on doing that with all of our cars once their warranties run out ( % 0.00) CARCHEX's price is good, and it seems like the coverage is gonna be good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , My mom told me that there needs to be coverage for my car ( % 0.00) I googled and CARCHEX was one of the first ones that came out ( % 25.00) I saw a couple of good reviews, so I went with it ( % 70.00) My experience has been good so far ( % 40.00) The process of signing up was quick, and I got my notes and my policy card quickly ( % 33.33) The reps were very courteous and friendly ( % 57.75) The guy who I talked to when I first did it was definitely very polite and he made me feel comfortable because he had that service ( % 28.33) He called me back too ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I had got a used vehicle and I wanted to make sure it was covered ( % 50.00) I got CARCHEX and it was easy to do the purchasing ( % 43.33) Everything was smooth ( % 40.00) The rep I talked to was great ( % 80.00) Everything was excellent because when I asked questions, I got the answers ( % 100.00) I canceled it, but it wasn't for a bad reason ( % -70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I purchased a new used car, and it had an extended warranty on it already that the dealership sold me ( % 13.64) I had days to decide whether I wanted to keep it or not ( % 0.00) I started shopping to see if there was a better plan out there and I came across the CARCHEX website and I talked to their representative ( % 50.00) She convinced me that their plan was better and less expensive ( % -5.56) So, I purchased their plan and I cancelled the old plan I had ( % 10.00) The rep was really good ( % 70.00) She showed me how it was for a longer period of time and it was based on the value of the car at the time of purchase of the plan, not necessarily the depreciated value of the car at the time of the repair, which was pretty important ( % 21.67) I have a plan for eight years ( % 0.00) She convinced me that it was a better value, so I bought it ( % 50.00) I haven't had to use the protection plan, but having it is handy because if you have a major repair, then you'll have to pocket a lot of money ( % 33.13) Sometimes you don't have access to that money, so you put it on a credit card ( % 0.00) Having the plan saves a lot of debt ( % 0.00) So far, I'm happy I haven't had to use it, but if I have to use it, maybe it'll make me even happier ( % 45.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , We just got our cars, and a Mercedes can be kind of expensive to fix if something goes wrong ( % -13.33) So, it was suggested that we get an extended warranty on the cars ( % 0.00) We looked at the ratings and decided to go with CARCHEX ( % 0.00) The representative was nice, courteous and polite ( % 60.00) He went over a lot of information, which I thought was cool ( % 35.00) He broke down the plans, what they covered, what they offered, and the costs ( % -15.56) He made sure that I kinda understood what each plan was and what each plan did ( % 50.00) I'm still waiting for the packet ( % 0.00) I guess the representative mistyped the address, so the packet went somewhere else ( % 0.00) I reached back out to them, and that was how I found out that the address was incorrect ( % 0.00) The protection plans are probably invaluable because if something major goes wrong, you're gonna pay really hefty to get your car back on the road ( % -5.94) I haven't been able to use the warranty yet, which is probably a blessing ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I've had multiple policies with Carchex over the years and I really appreciate the the quality of service they provide ( % 10.00) The prices are fair and affordable ( % 70.00) I'm happy knowing that I have the extra protection if something happens to one of my family's cars ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , This should cover my car for all major repairs until I get a new one ( % 9.94) Happy with the coverage offered ( % 80.00) The gentleman I spoke with was very helpful and informative ( % 20.00) He was also very pleasant ( % 95.33) He helped me compare what other companies were offering ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Carchex is the best extended warranty service I have ever had ( % 100.00) I am very satisfied with the quality of service and coverage ( % 65.00) I have recommended Carchex to several friends and family members ( % 0.00) I have total peace of mind now ( % 0.00) Do yourself a favor and get Carchex ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I cancelled my Carchex warranty ( % 0.00) I thought I didn't have a warranty and I needed a warranty for the vehicle that I had ( % 0.00) I looked them up online and the ratings were good, so I decided to go with them ( % 70.00) The process was good as well, but I didn't know the Pilot I bought last month had a warranty and I'm good for a year ( % 46.67) I only had liability though ( % 0.00) My Ford then got totaled and the guy didn't have insurance and ran way ( % 0.00) I was out of luck ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I bought my truck secondhand from a dealership and when I bought it, the factory warranty was already out on it ( % -10.00) I purchased a Carchex extended warranty ( % 0.00) I had some issues with the truck and Carchex took care of it ( % 0.00) Then, I started to have more issues with the truck and I bought one of those little code readers ( % 15.63) When I hooked that up and got it online, it recommended Carchex for an extended warranty so I got them the second time ( % 0.00) The dealership always handled contacting Carchex and taking care of everything for me and they had no trouble ( % 10.00) Everything went right through and happened like it was supposed to ( % 28.57) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I've had a good experience with an extended warranty in the past so I looked into getting one for my current car ( % 15.00) Also, my car has high mileage and we're looking at keeping it for a while ( % 16.00) The Carchex rep provided some good information and he was helpful ( % 70.00) They've done pretty good so far ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , When you buy your car straight out, there's no one out here that's gonna give you extra insurance for your vehicle warranty over , miles ( % 10.00) I should have done some research ( % 0.00) The way that the sales rep sold me on Carchex definitely sold me ( % 0.00) He represented the company good ( % 70.00) He explained the coverage but he told me that my first payment wasn’t coming out until the th of September ( % 25.00) But they took $ from me the day that I got the service on the th, and then they got me again for $ and some change on the nd of September ( % 0.00) I've been trying to call for somebody to call me back and they have yet to do that ( % 0.00) They made my account overdrawn on my other bills ( % -12.50) I was disappointed ( % -75.00) Once you get insurance through them, there shouldn't be any time frame on what to do with your vehicle if you're paying the money ( % 0.00) They want you to have , miles within the first days if something goes wrong ( % -12.50) And then, if nothing don’t go wrong with your car within the first days, you have to wait till days to put in a complaint ( % -18.33) Even though I don't have no complaint about my Benz that I had just bought, but still, anything could happen ( % 15.00) But it's okay because if anything goes wrong right now, I'm good ( % 24.64) I’m almost in New York City already ( % 13.64) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I'm really big about having everything that I need and not worrying about something when something happens, so I like to handle stuff before something happens ( % 0.00) I don't have hardly any miles on my Honda, but the manufacturer warranty was gonna expire ( % -29.17) I have the non-powertrain, but I would lose the powertrain, so I wanted to make sure I had coverage on everything ( % 50.00) Also, it's important to have an extended warranty because it can cover what other things don't cover ( % 13.75) Even if you have something else, like how I have the non-powertrain, but I'm gonna lose the powertrain in November, then I'll have everything covered ( % 0.00) Carchex offers good customer service and affordable coverage ( % 40.00) Purchasing was easy and they also offered the roadside assistance if it's a repair issue ( % 43.33) I had them in the past for a short time on another vehicle that I had as well, but I dropped the extended warranty on it because of finances ( % -12.50) I like them in particular though ( % 16.67) They were a cool company ( % 35.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , By doing the research and looking at reviews, I found Carchex's rating with the Better Business Bureau ( % 50.00) They had higher reviews as well and that helped with the decision to go with them ( % 25.00) I'm a guy who just wants the facts and it was a good experience ( % 45.00) It was straight to the point and there were as no hidden agendas on either myself or them ( % 14.17) The rep was very knowledgeable and helpful too ( % 20.00) She did a good job 'cause I had questions and she answered them all ( % 70.00) She then made sure that I was aware of all the pertinent info I needed to be aware of ( % 33.33) Everything was good and I was happy ( % 75.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I had Carchex on my former car ( % 0.00) I called a couple of companies and I wasn't impressed with their presentation ( % 100.00) I then went on and saw that Carchex was rated good on ConsumerAffairs ( % 70.00) The representative was very good as well ( % 91.00) He was very patient, and he explained everything ( % 20.00) I had some questions, after I talked to him, and he immediately called me back ( % 0.00) It was a very good experience ( % 91.00) I recently got another car, so I wanted the coverage again ( % 0.00) It's very valuable ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , We've had some bad experiences in the past and we didn't want to worry about repairs on used cars ( % -47.50) CARCHEX had good reviews online and when we talked with their rep, they were very knowledgeable and informative ( % 45.00) The sign up process didn't take long and it was great ( % 37.50) It seemed like the policy was fine, but when we got the full contract, there was some language in it that we thought would be too restrictive and that we didn't want to work with ( % 38.33) We were concerned about claims and after reading through the fine print, it seemed like we can't prove anything if we put any claims in ( % 41.67) It seemed like claims would be likely rejected based on whose definition of preexisting or what wear and tear could be defined as ( % 0.00) It wasn't as clear-cut as we would have liked ( % 60.00) So, we decided to cancel the warranty and right now, they’re asking for the information and just a little bit of reasoning ( % 4.91) We got all that submitted, so it seems to be going well so far ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Carchex would allow me to receive invoices and pay by check or money order instead of them having the auto-deposit or phone check so I decided to go with them ( % 0.00) It was all very nice during the purchase but I haven't gotten the paperwork yet ( % 78.00) In any case, everything was satisfactory ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , We had had coverage on our vehicle from the time that we purchased it, and the contract was expiring, so we looked at what was available to continue with a contract on it ( % 40.00) We looked at what was available for a vehicle that matched the age and mileage of our vehicle ( % 40.00) Then, we looked at what the available coverage was ( % 40.00) We felt like CARCHEX met our needs ( % 0.00) As far as the initial contact and purchasing, everything was very good ( % 33.67) The representative was very helpful ( % 20.00) He made himself available to me ( % 40.00) I was doing some research when I contacted them, and he answered all my questions and didn't pressure me about purchasing the contract, which was good, because I'm not one that responds well to that ( % 70.00) He didn't hound me, which went a long way with me ( % -5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Carchex seemed more comprehensive than the other providers we had looked at ( % 18.75) We purchased a protection plan from them and it was pretty much seamless ( % 17.50) Their rep did a really good job and it was a quick and easy personal service ( % 36.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , When we bought our car, it came with an extended warranty from the manufacturer ( % 0.00) We like the car so we try to maintain the car and we continue to have coverage until we pay it off ( % 0.00) We liked CARCHEX's price, the coverage, and the payment terms ( % 60.00) Purchasing the plan from CARCHEX was seamless ( % 10.00) It was a good experience ( % 70.00) When I called CARCHEX, I said, "I want coverage for six years ( % 0.00) " So the rep gave me a quote based on that information ( % 0.00) Then I asked him about what's covered and I found out that six years is available with just a basic coverage ( % 20.00) So instead of the year, he helped me to get the coverage that we wanted instead of the number of years we wanna cover ( % 0.00) For us, having a vehicle protection plan is a peace of mind ( % 0.00) My experience with CARCHEX was stress-free and the sales person I talked to has a very good follow up ( % 91.00) I’m very satisfied ( % 65.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , We just bought a new truck and it's a used vehicle and we needed some extra coverage ( % 6.82) CARCHEX was one of our first searches ( % 25.00) The woman that helped us was Melinda, and she was very helpful and told us everything that we needed to know ( % 20.00) It was a different person who finished up, and he was just as nice as well ( % 30.00) Our CARCHEX experience was pretty cut-and-dried ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , My vehicle is a ( % 0.00) I figured it's better to be safe than sorry and looked into getting an extended warranty ( % 16.67) I went through reviews on Google and the Better Business Bureau website and decided to go with Carchex ( % 50.00) I worked with two of their reps over the phone and they answered all my questions ( % 0.00) I know they have a lot that they have to say during the phone call and I asked for it to be repeated so I can make sure that I understand the contract and they repeated and I understood ( % 50.00) I feel like the coverage is worth the money ( % 30.00) Also, I was on my online account and the navigation was really easy ( % 43.33) Everything is straightforward and right in front of you ( % 33.04) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I have talked to the CARCHEX customer service, and things were pretty good ( % 47.50) As soon as I get my papers, I’ll be fine ( % 41.67) They also didn't tell me what I need to do when my car needs to go in the shop and what is the amount that I have to pay ( % 0.00) I talked to the lady from CARCHEX yesterday, and I told her I didn't get any information and she said they would call and send the amount ( % 0.00) They did not set it up on what date it's supposed to have been settled, so I got that straight ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I bought a BMW with high mileage on it ( % 16.00) I was trying to figure out who would be the best to go with for coverage, and CARCHEX was the first that popped up ( % 62.50) They had an A-plus with the Better Business Bureau as well ( % 50.00) It was a little bit rocky at first ( % 3.13) I was trying to see what pricing was and things of that nature ( % 0.00) The next in pricing or next to somewhere reputable was CarShield ( % 16.67) I went back and forth with them ( % 0.00) CarShield was offering me a warranty of , off cheaper, but I had to look at the reviews, the Better Business Bureau rating ( % 50.00) I went back to CARCHEX ‘cause they have a price match guarantee ( % 0.00) When I explained to them things from my point of view, they worked with me ( % 0.00) They didn't match the price, but they knocked $ off the price of my warranty ( % 0.00) They’re a company and they wanna get as much as they want ( % 20.00) If customers wanna negotiate services, they'll negotiate so that's one good thing ( % 70.00) The protection specialist was a good guy ( % 70.00) I asked a lot of questions like what doesn't the warranty cover ( % 0.00) He explained to me everything that wasn't covered, so that way, I could make sure I got the right plan that was appropriate for what I was trying to do ( % 42.86) He answered any questions, gave me his number, and sent out information the same day ( % 0.00) He was very helpful ( % 20.00) The thing that dragged customer service down for me, and it was partially my fault, was I called later in the day ( % -8.52) A lot of times, I don't get off work before : or : so I called around the time it was five and a half hours before they closed and they bounced me around so much ( % -2.22) They hung up on me twice ( % 0.00) I’m attributing that to people who were leaving early, and they had a lack of representatives to handle calls, ‘cause the next day when I called back, there wasn't any of that stuff going on ( % 3.33) Having this warranty is very valuable to me ( % 20.00) I have a couple of friends that had this car and they’ve told me that when getting a small repair, it gets very costly ( % -2.50) A repair could be $, to $, for just a basic one ( % 0.00) So, to pay for $, for a warranty that’ll last five years is pretty good ( % 31.67) Just knowing that when I’m riding down the road, if anything happens, I can choose the warranty shop of my choice and I don't have to wait till something breaks completely down ( % -15.56) If I notice any noise or anything that’s abnormal, I can take it in and CARCHEX will cover it ( % 0.00) They're a great company and they’re customer service-oriented ( % 80.00) I had a bad experience, but it was quickly rectified ( % -18.33) As long as their customer service is good, they'll be around for a little while ( % 15.42) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I wanted coverage for my vehicle during the time that I own it and chose Carchex because of their good reviews online ( % 65.00) When I purchased my plan, the rep was very professional, concise, and to the point ( % 11.50) It was a great experience and I would recommend them to others ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , My car is out of warranty from through the dealer ( % 0.00) I just searched around online and saw CARCHEX had a good review ( % 70.00) Their reps were courteous ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I was on the fence whether to buy a new car ( % 13.64) There's such a low mileage on the car at the time ( % 0.00) It is five years old ( % 10.00) So I said, “You know what, I spend $, roughly or more to replace the same car, it doesn’t make any sense ( % 25.00) ” So, I decided to get the policy ( % 0.00) CARCHEX's price was very good, and it also seemed to cover more ( % 70.50) The only problem I had, and still have, is that they put it in my name because the car is in my name, and they said I could add another person to it ( % 0.00) They wound up putting my wife as the owner but I called them up to correct it ( % 0.00) They said they corrected it and sent me a copy of corrected information ( % 0.00) Supposedly, the rep emailed it but I never got it ( % 0.00) I never got a hard copy ( % -29.17) I have to call them up again today ( % 0.00) Other than that, they were extremely courteous and helpful ( % 23.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I wanted to get coverage to have something to keep my car protected if anything is supposed to go wrong down the line ( % -32.78) Based on the most recent reviews, CARCHEX is one of the top providers with the better reviews, and it offers better coverage options than the other companies ( % 28.21) Their rep was very open and honest about what they had to offer ( % 30.00) He wasn’t trying to pressure me into added services they got ( % 0.00) He was just telling me about the company and letting me decide ( % 0.00) He explained the coverage pretty well ( % 25.00) I asked him questions if I did feel he didn’t answer something ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , My current extended warranty when I bought the vehicle new was expiring ( % 6.82) I wasn't ready to get rid of the vehicle yet, so I didn't wanna go without a warranty either ( % 20.00) I called the dealer I bought the car from and they gave me a quote and I thought to check around ( % 0.00) I did a bunch of internet searches and looking at ratings and reading reviews ( % 0.00) Ultimately, I got a quote from Carchex and it was better than the quote I got from the dealer ( % 25.00) The sign-up process was easy and simple ( % 21.67) The representative called me within five minutes after that and he was friendly ( % 37.50) He answered the questions I had and told me a lot about their product and how it works ( % 0.00) It was very thorough ( % 20.00) I just can't use it ‘til the days is up for the waiting period ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , CARCHEX has longer warranty and the price was better than others ( % 50.00) Their rep was very good ( % 91.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I'm buying a used car, and I signed up with CARCHEX ( % 0.00) Consumer Reports had them rated as number one ( % 0.00) Omar was the guy that started and gave me a quote but he was no longer there when I called back after he gave me a quote ( % 0.00) Tyler's the one that came back and quoted me a price, and then he came back and said, "Oh, I can't do that ( % 0.00) I gotta go up higher ( % 25.00) " ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , The representative was helpful and friendly ( % 37.50) He was the only one that called me back among others ( % 0.00) I was supposed to get the car when I bought the warranty, but the car never came ( % 0.00) Carvana found that it had some stuff on the carpet they needed to clean up before they could bring it ( % 36.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I had bought a Mercedes and it had low miles on it, so I wanted to make sure it was covered ( % 25.00) I got CARCHEX and so far, it’s pretty good ( % 35.00) They haven’t sent anything though ( % 0.00) It’s bad because they haven't even sent me the paperwork on what's going on with my car ( % -70.00) I need it to show me that I am insured ( % 0.00) They need a follow through when they say they’re gonna do something ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , Upon signing up last week on Friday my warranty plan, that was suggested for me to pick, I choose upon reading more about my warranty, I choose to upgrade my warranty so I called the person I spoke with and could not get a hold of him so I left a voicemail and called additional times and also emailed the representative but was ignored ( % 16.67) This is a bad start to have close to just a week of signing up, I am strongly considering cancelling and going with another company ( % -13.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I had a great experience with a knowledgeable representative that listened to my needs and he recommended a plan that suited my budget as well ( % 80.00) I would highly recommend Carchex to my friends and family ( % 16.00) I researched other companies and felt like I was being pressured for coverage I did not need and was not in my budget, thanks again ( % 3.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I want to be safe and know that if anything goes wrong with my car, I got somebody that can help me out ( % 0.00) Advertisements said Kelley Blue Book recommended CARCHEX ( % 0.00) As far as purchasing it, everything was pretty easy ( % 26.11) The person I worked with seemed like he knew what he was talking about and he was pretty helpful ( % 25.00) CARCHEX was pretty much on their game with everything ( % 1.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I had an auto warranty before and it was helpful ( % 0.00) I wanted to keep something similar moving forward ( % 0.00) I talked to a Carchex representative ( % 0.00) He gave me all the information and I signed up with them ( % 0.00) He was very thorough in his knowledge so it made me feel comfortable with the decision ( % 30.00) The website was pretty straightforward ( % 31.25) It has a very ease of access and navigation although I haven't done too much with it yet ( % 20.00) I just logged in to look at my policy number so that I could have it with me until my card comes in ( % 0.00) I could give it to the shop that I take my car to ( % 0.00) I’d recommend the representatives to keep doing in being knowledgeable in the products that they're selling ( % 0.00) That's what made mine easier ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I’ve had two warranties that I've bought at the top of this year, and both of them kinda let me down ( % 17.22) I compared CARCHEX to the two that I signed up for ( % 0.00) CARCHEX was the best one so far by ratings ( % 55.00) They have a decent pricing, and purchasing the warranty was great and painless ( % 48.33) It’s pretty cut-and-dry ( % 25.00) It wasn’t my first purchase, and so I kinda know what to look for and know what I’m buying ( % 25.00) The rep described everything thoroughly and told me the expectations like keeping the vehicle up and keeping maintenance schedules ( % 0.00) He explained every detail of the warranty to me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I have a reliable vehicle but being years old, I like to have that kind of coverage and peace of mind ( % 35.00) CARCHEX was pretty highly rated, not as high as they rated as Endurance, but they had better customer service reviews ( % 26.75) Also, their limit of liability was a lot higher than Endurance ( % 25.00) Endurance would only pay as much as the cash value of my car for repairs over the lifetime of the service agreement ( % 10.00) The cash value of my car isn't the highest in the world because it's a Crown Victoria ( % 0.00) It's ( % 0.00) CARCHEX's limit of liability that they'll pay for repairs over the lifetime of my car is either the cash value or $,, whichever is higher ( % 25.00) So they'll pay , worth of repairs, whereas Endurance would only pay maybe four max ( % 15.00) The CARCHEX rep was a nice guy ( % 60.00) His name was Nick and he took time to explain everything ( % 0.00) I called him multiple times asking a bunch of different questions to make sure it was something I can actually use ( % 12.50) He was really helpful ( % 20.00) He also walked through the list that he emailed me, all the different things that are covered and things that aren't ( % 0.00) Having the coverage is really valuable, especially this day and age, as expensive as even just the most minor repairs can be ( % 3.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I was very please with the professionalism of you representative ( % 20.00) This is my second time using Carchex ( % 0.00) I look forward to a long term relationship with Carchex ( % -5.00) Hopefully my car won't need servicing for quite awhile ( % 0.00) This is all I have for now ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/9
Original review: Sept ( % 37.50) , I'm paying for my vehicle so I don't wanna have to also have to pay for expensive repairs ( % -50.00) I looked into extended warranty companies and went with Carchex because they were more transparent ( % 50.00) The rep was very detail-oriented and patient ( % 20.00) It was a great experience ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I didn’t have a warranty on my car and so I got Carchex ( % 0.00) Purchasing it with the representative was smooth and easy ( % 41.67) He was good at explaining stuff ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I wanted my vehicle to be covered ( % 0.00) CARCHEX was the first one that I talked to and it seemed like it was a decently reasonable price so I went with that ( % 22.50) The representative did a good job ( % 70.00) He worked with me quite a bit ( % 0.00) He did what I wanted to do and it was not really a difficult process ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , When I was online, I was looking for a legit extended warranty company where I could get my car fixed ( % 10.00) So when I came across CARCHEX, I read up on them for a little bit ( % -18.75) They seemed legit so I inquired about them and they gave me a policy ( % 0.00) Purchasing it was a pretty smooth process ( % 32.50) The guy who set up my policy for me was a nice guy ( % 60.00) He wasn't problematic ( % 0.00) He was very informative ( % 20.00) He was telling me about different policies and stuff I could do as far as like what my options were ( % 5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , CARCHEX was more reasonable and offered me more coverage than anybody else ( % 40.00) Everything was great when I was signing up ( % 80.00) The reps were easy to work with and they answered all my questions ( % 43.33) It was a great pleasure to work with the rep I had ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , CARCHEX offered me the best plan for what I was looking for ( % 100.00) I went with them and their reps had excellent responses to my questions and excellent manners on the phone ( % 100.00) I'm very pleased with their service ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Resolution response: Aug ( % 0.00) , I wanted an extended warranty but after paying for it had to cancel it for an emergency that was in my family ( % 0.00) They refunded my payment right away ( % 28.57) Getting the extended warranty was made so easy because of J ** ( % 43.33) He was wonderful to work with ( % 100.00) I had an extended warranty before with Carchex ( % 0.00) They were excellent in paying for a couple of repairs on my Hyundai Santa Fe ( % 100.00) And because I told my car dealer I had an oil leak, and they found a leaking gasket as well as a broken oil sending unit, I only had to pay the deductible once because they were both oil leaks ( % -20.00) Afterwards they replaced my ABS brakes ( % 0.00) The extended warranty saved me thousands of dollars ( % 0.00) Original review: Aug ( % 37.50) , After paying for policy down payments an emergency came up in my family ( % -15.56) I emailed Feguson to cancel my policies ( % 0.00) He canceled ( % 0.00) Then I asked about or days ago if he could refund my down payment ( % -15.56) He never got back to me ( % 0.00) Please return it to the debit card it was drawn on ( % 0.00) Otherwise I will have no choice but to notify my bank ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I talked to CARCHEX's reps a couple of times when I was comparing programs ( % 0.00) At first, the price they gave me was a fair amount more than what I was being given at the dealership ( % 48.33) The reps then really came down on their price ( % 2.22) They were among the best priced and they were tied with what I was offered at the dealership which was another warranty with an A-plus rating ( % 100.00) They also had an AMAC recommendation which swayed things for me ( % 0.00) The whom I worked with knew what he was talking about ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I feel like an auto warranty is gonna be very helpful in case anything goes wrong with the car, so it's something that is needed ( % -15.00) I called Carchex and the reps were nice and professional ( % 35.00) I liked the quote too ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , As I was strolling through all those things, one thing I liked was the reviews for CARCHEX ( % 60.00) The sales rep that I spoke with had a good knowledge base ( % -5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , We paid our car off and we decided that it had no coverage at all ( % 0.00) We've had to pay out for other cars ( % -12.50) So, we figured to try Carchex ( % 0.00) It was easy to purchase a protection plan from them ( % 43.33) Their specialist was attentive and professional ( % 25.00) It was a very simple sign up ( % 0.00) But the credit card that I signed up with was hacked and I needed to change my card information 'cause the payment was not gonna go through ( % 0.00) I've called them several times to tell them that ( % 0.00) They said that there would be a long wait period ( % -5.00) So I've left them messages but no one has called me back ( % 0.00) Also, there's no way for me to access that information online ( % 0.00) I've searched everywhere ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , The time ran out on my vehicle's original warranty and I'm only at , miles so I needed something because most five-year-old trucks are already way over , ( % 29.17) I needed something to cover up to , miles or , miles ( % 0.00) I looked up the top seven providers and Carchex looked like they had the best deal going ( % 75.00) I talked to one representative when I initially called to get information on it ( % 0.00) When we had decided, I called back and the rep wasn't in so I talked to the manager ( % 0.00) He was very knowledgeable and he handled the rest of it ( % 20.00) We did everything over the phone, I got approved, and they sent me the policy ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Agent was very professional ( % 13.00) The call back was a wait ( % 0.00) The agent answered all of my questions ( % 0.00) I was very happy to sign up for extended warranty ( % 100.00) Agent went over the policy so that I could understand what I signed up for ( % 0.00) Agent assured me that this was the next policy for three years ( % 0.00) He also said that I could take my car to the dealership with no hesitation ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , They were the first one to get back with me and the price that I got was very good ( % 38.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , My manufacturer's warranty was about to run out and I still wanted to have coverage on my car in the event that something happens ( % 0.00) I did some research and Carchex seemed to be the most cost-efficient one ( % 50.00) Also, they cover the most as far as getting things fix ( % 30.00) The purchase of the plan was pretty seamless ( % 17.50) I made a call and they walked me through everything ( % 0.00) The rep was friendly and nice ( % 48.75) She knew what she was talking about and she was able to put in the right plan ( % 39.29) It was a pretty cool experience ( % 30.00) I would tell others to look into Carchex ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I got Carchex for my Honda Pilot ( % 0.00) I went with them because of the customer reviews online and I've had them once before ( % 0.00) Their rep didn't try to oversell me ( % 0.00) I knew what I wanted and he didn't try to high pressure me into something that I didn't want ( % 16.00) Also, he seemed pretty knowledgeable ( % 25.00) When I said what I wanted, he seemed like he knew what I was talking about ( % 0.00) It wasn't like someone reading off a script ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I must say that my experience with this company was not what I expected ( % -10.00) After meeting eligibility based upon my contract/terms to have my vehicle repaired, I experienced a week repair experience that had me rack up a $ car rental bill due to the Insurance Company that CarChex is in business with ( % 33.75) This company (American Auto-Shield) short-change you on what you are paying for (ie ( % 0.00) not approving labor/inspection for a repair) ( % 0.00) How can you expect a technician to assess a repair in - minutes? I had to basically advocate for myself in getting communication between my car dealership and the company by getting up at the crack of dawn everyday (mind you I have a job) and by the time communication was made, the payment to my dealership was declined X ( % -20.00) That's right, my car dealership would not release my repaired vehicle to me because the form of payment was declined twice!I am cancelling my plan effective immediately and warn you that my service tech at my dealership, said in all his years, he never dealt with a company like CARCHEX/American Auto Shield in how they conducted business ( % 44.29) Buyer beware! Oh, and they have not heard the last of me, as I am taking legal action to recoup the cost of my rental that I had to have from July -Aug ( % 10.00) th, ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I have an older vehicle, a Lexus ES , and it's good to have an extended coverage so I looked into it ( % 43.33) I looked at the companies and when I looked at the Better Business Bureau rating, Carchex had the highest so I decided to go with them ( % 50.00) The rep I spoke with on the phone was the one who told me to look at the Better Business Bureau to make a decision, which very helpful ( % 35.00) They are a little expensive but the process seemed to go very smoothly ( % -5.58) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I have a Cadillac and they're very expensive to fix as I'm finding that out so I got an extended warranty ( % -65.00) The Carchex reps seemed like they know what they were talking about ( % 0.00) Also, Carchex is at the top of the list on Google so they must be a good company and I chose them ( % 60.00) The rep I worked with was very professional and polite and he gave me a better deal than expected ( % 17.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , When I purchased my vehicle, it didn't come with any warranty because it was a rebuilt title ( % 0.00) The only thing that was wrong with it was that it was parked outside of the dealership and it got hail damage ( % -16.67) So all the damage was cosmetic and I wanted to look into what we could do ( % 0.00) CARCHEX was able to help me out and it was great ( % 65.00) Originally, I wanted to go with CarShield but when I called them, they didn't serve California ( % 37.50) Not only did CARCHEX serve California, they were one of the top according to JD Power and Associates ( % 25.00) I usually try to go off and select companies that win awards ( % 27.50) Because I don't wanna go through that whole trial and error with the company ( % 20.00) I know that they'll be reliable ( % 0.00) Also, other people have had good experiences with them ( % 28.75) Signing up with CARCHEX was a pretty smooth process ( % 32.50) Nick was really a great help ( % 80.00) He explained everything in detail, what’s covered and what's not covered ( % 0.00) He was able to offer me the coverage needed, which is bumper to bumper ( % 50.00) I spend a lot of time with my car and I wanted to make sure I can have peace of mind that when anything goes wrong with it, the warranty would take care of it ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I can't wait to start to use the plan ( % 0.00) Just waiting for my package to show up ( % 0.00) I went online and the BBB rated you all number one and that's why I chose you all ( % 0.00) So do not let me down ( % -15.56) My truck means everything to me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , When I called CARCHEX, they called me right back ( % 14.29) Their rep was very knowledgeable ( % 20.00) CARCHEX answered all the questions that I had ( % 0.00) However, I made a hasty decision to get the insurance, and it turned out I couldn't make that payment every month ( % 0.00) Other than that, it was a very smooth process ( % 19.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I enjoyed my conversation with the sales representative ( % 50.00) Because of the age of my car, the coverage offered didn't fit my needs ( % 40.00) Maybe in the future I will try again with a vehicle with less mileage ( % -8.33) Thanks for your services ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I read reviews that did not favor CARCHEX and I am undecided as to whether I will continue my warranty or not ( % 0.00) My main concern is, why was I not shown a contract to review? Also why must I wait weeks to receive any paperwork re: my transaction? ( % 16.67)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I talked to several other companies and almost purchase with another competitor ( % -6.25) This company called me and their service was better ( % 50.00) Since they are backed up by Carfax that gave me better telling that I will be taken care if I ever need them ( % 50.00) Just purchased and waiting on my trial wait ( % 0.00) Hopefully don't need to use them any time soon but if I do I will let you know how it goes ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I've had better experiences with CARCHEX than when I had CarShield ( % 50.00) Sometimes there's a difference on the labor that we can resolve, but they have no problem in paying for OEM parts from a dealership or sometimes even a dealership based on the age of the car ( % 0.00) Like if it’s an alternator, it won't be a brand new part ( % 13.64) It’ll be a remanufactured, but it'll still be supplied by the dealer and they have no problem with paying for those type parts ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , We have a Lincoln Continental and the existing coverage that we had from the dealership had expired ( % 0.00) We were trying to compare different companies and the reviews for CARCHEX were good ( % 35.00) We read people had a bigger issue with the , miles and the prices were comparable ( % 0.00) The rep I talked to was nice but I didn't like that when you call in, they give you a price, and it's a haggling thing ( % 60.00) If it's a product that's across the board, there should be a set price for that ( % 0.00) But if you're face-to-face at a secondhand store type of thing or buying a car, that's different ( % -5.00) So that sort of going back and forth was a little time-consuming ( % -9.38) The rep would put me on hold, say that he'd talk to his manager, then he'd say that his manager was texting him ( % 0.00) I just felt like it was a big sales ploy ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , The reviews online were pretty good in terms of customer service and value ( % 47.50) So based on that, I decided to place that phone call and start the process with CARCHEX ( % 0.00) I was thinking to myself that I was going to go with them anyway but I wanted to get some more information first ( % 37.50) Once I mentioned to the initial person that I spoke with that I wanted to take some time to think about it, he transferred me to his manager, and then his manager got on the line and was a little more sort of aggressive about closing the sale ( % 10.42) I wanted to take a little more time to make my decision and the guy was really pressuring me to go ahead and sign up because he mentioned it was the end of the month ( % 17.08) He was very direct about it, which I appreciated ( % 16.50) But at the end of the day, the decision was mine to make, and I did ( % 0.00) But other than that, it went fine ( % 14.58) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I've seen what CARCHEX had to offer, and it seemed reasonable ( % 20.00) I had a vehicle at a time that I thought I was gonna need it for, but things changed, so I just didn't need it ( % 0.00) But in the future, I wouldn't mind applying with them again ( % 0.00) Their customer service was awesome ( % 100.00) It was direct ( % 10.00) They were very responsive and very professional ( % 16.50) Also, when I cancelled the policy, the process was very efficient, very smooth and very professional ( % 28.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , The person who I received help from was very detailed, gave me really good information as far as if I didn't get CARCHEX, the out of pocket expenses that I would have, and just telling me why he thought it was a good idea ( % 50.50) After researching that information, it was actually true ( % 35.00) I felt that because he was honest with me and gave me accurate information, that made me want to use Carchex as my extended warranty ( % 50.00) I know that once I am able to use it, it's gonna save me a lot of money so it will be worth the monthly payment that I'll have to pay, and then it'll be worth the deductible that I'll be paying ( % 36.67) At the end, I will come out on top ( % 50.00) So far, so good ( % 40.00) I'm still within the days and mileage before I can use it but I haven't had any problems ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I’ve had my truck for so long and I got another truck ( % -5.00) Since I never had any major maintenance done on it, probably sooner or later there’s gonna be that major maintenance that I didn't really want to take care of because I didn't have to ( % 8.13) I found everything online and Carchex was at the top of the list, so I called them ( % 50.00) I was happy with what I heard because recently, I had USAA when I had my car and then, they transferred over to somebody else ( % 40.00) It was hard for me to get ahold of the other people to see if they even passed that information over to my other truck ( % -18.06) The enrollment process with Carchex was very easy and something I liked were the discounts ( % 58.17) I learned to see everything I was getting into ( % 0.00) I had up to days to cancel so, I’m waiting on my mother to send me the actual paperwork ( % 0.00) I saw some of the stuff online but my mother is supposed to send me the paperwork since I live in Texas because I'm in the military ( % 1.82) But my truck stays by her at her house and it's under shelter ( % 0.00) She drives it maybe once every three weeks, just down the road and back ( % -7.78) The rep from Carchex explained everything as far as I’m supposed to know ( % 10.00) He said that the engine, the transmission, the differential and small major parts are covered ( % -9.38) So, I understood most of that but I’d rather read all the package information so I know what’s covered ( % 50.00) Everything was explained fairly well to me but I wanna go for more detail ( % 60.00) That'd be something more on my own that I should be dealing with ( % 55.00) They covered the basic things that I knew and if my mother was to talk to him, she would understand everything that's going on and feel comfortable, which was the way I felt as well ( % 20.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I found Carchex online and their customer service was good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , The purchasing process was pretty good and easy ( % 46.11) Steven, the representative, was very helpful ( % 20.00) It's just that I'm curious ( % -10.00) I bought my warranty from CARCHEX, and I think they sell it to another warranty provider, so I don't know how that works ( % 0.00) I hope that when or if something goes wrong eventually, I'm able to make the claim because sometimes I hear these horror stories of people not being able to make claims ( % 16.67) I guess until that happens, I would know how good or bad it is ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , A competitor was out of state and they recommended me to Carchex ( % 0.00) Carchex is in California ( % 0.00) The sales representative was pretty good, polite, and he gave a lot of informative information ( % 47.50) There was just one thing I didn't understand ( % 0.00) I knew about the days before the start, but I did not know that I had to have both days and , miles ( % 0.00) They failed to mention that at first until the time I have paid ( % -12.50) Making payment was easy ( % 43.33) It was automatically coming out of my checking account ( % 0.00) However, I would rather have it paper ( % 0.00) My wife is my accountant and she wants to see it physically rather than taking it out and sending the payment in ( % 10.00) But I guess that’s the only way that Carchex can do that ( % 0.00) I was just trying to find out if they can just send the bill and I pay the bill ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I have Buick covered through CARCHEX ( % 0.00) They can do better with their clarity in terms of coverage on different service contracts ( % 25.00) The rep whom I first spoke to told me one thing but then when I spoke with the persons after him, they gave me more information which I wasn't aware of yet ( % 33.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , A friend of mine told me about CARCHEX ( % 0.00) My car is getting older and I wanted to be protected so I went with them ( % 16.67) The rep whom I worked with was very knowledgeable of what their coverage was ( % 20.00) He was able to answer all the questions that I had ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I'm old school and I have insurance for everything ( % 10.00) I find it to be beneficial rather than have to deplete $ in one moment unexpectedly on a mechanic bill ( % 10.00) I talked to another warranty company and was already thinking about singing, but I happened to talk to the Carchex rep next on the list ( % 0.00) He said that I should check BBB out before going with anybody and what he told me was correct regarding the things that their competitors had in terms of complaints and some of the things that they did to persuade their customers to sign up ( % 0.00) Carchex has a good salesman and he says all the right things and doesn't pressure you ( % 49.29) He was very thorough, professional, and laid back ( % 10.00) I didn't like to be pushed and somewhat threatened which I got with some of their competitors ( % 0.00) But at the end of the day, what really counts is service ( % 20.00) I haven't used them yet but I'm satisfied as far as what I've experienced thus far ( % 37.50) The Carchex rep just said that I would just take the vehicle in and they would call us and as long as we had done our due diligence and maintenance or kept the records and so forth, we would not have any issues ( % -8.75) They would take care of it and I'd just cover the deductible ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I have a GMC Acadia ( % 0.00) It had , when I bought it ( % 0.00) Since I bought a car that was years old, I thought that I should get an extended warranty for it ( % 10.00) The consultants from Carchex were good ( % 70.00) The policy would potentially cover everything that I might need ( % 0.00) It was more of an exclusion policy than an inclusion policy and it was explained very well ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Extended warranty Bumper to bumper ( % 0.00) Very happy I now have good peace of mind with my warranty ( % 85.00) Hope I don’t need to use it but if I do I have great coverage ( % 80.00) Seven years is a long time ( % -5.00) I don’t put many miles on my car so I wasn’t sure if I needed to extend ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , My car is a little over three years old, got , miles on it, and I'm planning on keeping it ( % -4.38) Also, I'm older and I wanted something telling me that if something happens to me, my wife would have somewhere to get the car repaired if she still kept it ( % 16.67) I was checking ConsumerAffairs and I was looking to buy a repair warranty ( % 0.00) They put me in touch with CARCHEX and I decided to purchase the agreement after talking to their rep, Freddie, for a while ( % 0.00) Their reps were very helpful during my sign up ( % 20.00) I got the bumper-to-bumper coverage and I need miles on the car to activate the warranty and something else ( % 0.00) Other than that, when we got the papers in the mail, my wife’s name wasn't on there with mine ( % -12.50) But the car is in her name also, so we wanted that on it ( % 0.00) She called up today and supposedly it was all taken care of and they're gonna ship that out ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I was stolen from!!!! Zero Stars ( % 0.00) So a bit better than a year ago ( % 50.00) I bought a policy after buying a BMW i ( % 0.00) It had miles on it roughly ( % -10.00) Ran like a top ( % 50.00) I don't drive it that often ( % 0.00) In November after about miles of driving I heard a hell of a racket coming from under the hood ( % 0.00) I had it towed to an ASE mechanic ( % 0.00) He was busy so I told him when he got around to it to check it out I have a policy that will pay for the repairs ( % 10.00) I have other vehicles so it really wasn't pressing ( % 3.75) It was discovered after a good while that a timing belt tensioner and timing chain needed to be replaced ( % 70.00) The mechanic made a claim on my behalf ( % 0.00) After pics sent to Royal who handles the policy I bought apparently not from Carchex and an adjuster came to look at it he also concluded that it needed a timing belt tensioner and possible motor replacement ( % -1.25) After about - weeks I received a call from a claim processor that the claim had been denied because they Royal/Carchex decided it was pre-existing ( % 0.00) What does that mean ( % -31.25) ( % 0.00) ( % 0.00) Everything on a vehicle that could break can be labeled preexisting ( % 0.00) Immediately I filed for arbitration ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) Over a month goes by with nothing, no call, no letter, and after many calls from me I decided to just cancel the policy and get a refund ( % 50.00) I figured at least I'd have enough money to try to fix the car, I paid in $ ( % -15.00) in a year almost to the date ( % 0.00) Today I receive a refund check of $ ( % 0.00) ( % 0.00) Seriously you're going to keep a little over $ ( % -26.04) when you said the car had pre-existing conditions ( % 0.00) How does that work? It's like stealing and honestly I'm more than pissed ( % 50.00) This has been a horrendous experience and I have a bad taste in my mouth ( % -70.00) You should do better Carchex and stand behind what you sell ( % 5.00) You can bet I'll be calling them ( % 0.00) I better get to bank in the morning before they cancel this check ( % 50.00) I've been stolen from!!!! Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , We looked into getting a warranty to cover stuff for a used car ( % 0.00) CARCHEX gave us a -day money back guarantee in case we didn't want to keep it, so we went with them ( % 0.00) But we eventually cancelled the warranty ( % 0.00) We're not sure if were keeping the car or not so there wasn't any sense to have the warranty ( % -25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , My Ford Raptor is a year and a half old ( % -3.33) It has had five recalls, and three of those are not trivial ( % 0.00) When purchasing vehicles, I extensively use Carbuyingtips ( % 0.00) com and the tips on that site has always worked for me every time ( % 0.00) They recommended Carchex as a Better Business Bureau frontrunner and, all around, it may be not the cheapest, but it's the best they could think of ( % 75.00) The first rep I dealt with was somewhat responsive but lost contact with me ( % 25.00) I don't carry a phone into my place of work and I don't use my work phone for calls other than work ( % -12.50) So, I was trying to communicate with that person via email, and they dropped off ( % 0.00) I really wanted this coverage, so I wrote it down ( % 2.22) I called them, and then the second person and I were able to communicate via email ( % 25.00) It was successful, quick and professional ( % 39.44) Because of my circumstance, this aftermarket warranty is very valuable to me ( % 20.00) Typically, I don't like to spend my dollars with anybody, unless I'm buying something that I know is a throwaway item ( % -16.67) A car's not a throwaway item to me, so I'm a little disappointed that I was not able to uncover these problems with the vehicle that I purchased before purchasing it ( % -39.58) Otherwise, I'd rather buy a -year-old car that I know works every time versus a brand-new car that is gonna have five issues in one and a half years ( % -16.67) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , I was specifically getting an extended warranty because after , the Porsche dealers don't do warranties ( % 0.00) I had to do something like Carchex, which is cool ( % 35.00) I looked online, and a lot of other things I looked in had a lot of holes in it ( % -12.50) Coverage-wise, it seemed like this was reliable and they had good reviews too ( % 70.00) The reps informed me well, and it seemed like they were aware of what was going on ( % 25.00) My only issue was that there was piece of information that technically I could have either known before by doing the research or they could have said it before ( % 0.00) They didn't tell me that the warranty wouldn't count until after a certain amount of mileage, till after I was completing the process ( % 21.43) I got a Porsche Cayenne at one state and I'm driving it to another ( % 0.00) It's very expensive ( % -65.00) I got a warranty immediately because I wanted the car to be covered ( % 0.00) I ended up getting a new car and because I got my new car, I ended up getting the extended warranty on my old car ( % 12.42) I did it with my other car, but I might have thought about things differently it in the beginning if I knew that the car wouldn't be covered for the first , miles ( % 4.17) They didn't say that until I was paying and that was annoying because the whole reason why I got it was for that first car ( % -11.67) I just spent $, on a vehicle and it wasn't protecting me from what I immediately needed it for ( % -10.00) At the end of the day though, it's gonna protect the car in the long term and that's cool ( % 15.00) That's protecting them and I get that ( % 0.00) It seemed logical to do it ( % 25.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/8
Original review: Aug ( % 37.50) , Purchase warranty for a Beetle, sold the Beetle and notify them to remove the Beetle and put a Mini Cooper ( % 0.00) They did not replaced it, they did a new contract to get commission, and to add insult to injury, kept the Beetle contact in force, taking out of my bank account both ( % 13.64) This was going on for months, I finally called Paylink, the company they use to collect payments, to stop payments ( % 0.00) Beware, their commission is more important to them than servicing their clients ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , We saw an ad about CARCHEX on our CarMax app ( % 37.50) My wife did all the processing ( % 0.00) Then, their sales rep gave me a call and then he passed me on to his manager and that was when we finished the deal ( % 0.00) But he told me the payments and the plan, and it sounds good, so I was like, “Okay ( % 60.00) ” But what I was wondering is when we were coming to the end of the arrangement, he said he was gonna email me a copy of legal papers, but I don't think I received an email about that ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , I needed a protection plan because I bought a used car and I wanted to make sure that within the three years if something would happen, I’d be able to get my car fixed and not come too much out of my pocket ( % 33.50) The price for a plan from another company was pretty low, but they wouldn't give me what I wanted ( % 12.50) Then somebody from Carchex called me and their price was better ( % 50.00) The guy I talked to was pretty good ( % 47.50) When I talking to these salespeople, they will try to pressure you on the phone right then and there ( % 28.57) I didn’t get that from him ( % 0.00) He explained everything about the coverage that I wanted ( % 0.00) Signing up with them was great ( % 80.00) I wanted three years and over , miles coverage and Carchex gave me three years, ( % 0.00) It was just maybe a little slightly more than what I paid with the other company but Carchex gave me more ( % 17.19) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , In this day and age, you can't go without a protection plan on your vehicle ( % 37.50) My other one ran out so I decided to get one from Carchex ( % -12.50) The gentleman that I had dealt with was awesome ( % 100.00) He followed up a couple of times to see if I was ready to purchase ( % 20.00) He also went over everything a couple of different times to make sure that I understood everything that I would be getting ( % 25.00) I still have no paperwork from them ( % 0.00) But I've already referred them to two other people ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , The rep was a good guy and buying the policy was simple ( % 35.83) They explained the coverage but I haven't received it in the mail yet and it's been weeks now ( % 0.00) I got an email copy, but I haven't got the official paperwork ( % 0.00) Carchex is okay but there are some stuff that are a little different ( % 10.42) Carchex is not really the warranty holder ( % -10.00) They're more of a broker ( % 50.00) I come to find out it's Auto Shield so it's kind of not good after I realized that ( % 12.50) Carchex subcontracts to a second or third party ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , I'm out in the boondocks and I’m around miles away from the nearest car repair so I needed them a vehicle protection plan is very necessary ( % 18.75) The reps from Carchex were prompt and they explained everything perfectly well to me ( % 100.00) I was very satisfied with them and it was a very pleasant experience ( % 80.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , It's nice to have the peace of mind of having a protection plan on your car ( % 48.75) It was good purchasing one from Carchex ( % 70.00) Their reps were excellent, very efficient, well-spoken and knowledgeable ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , I found Carchex online and I looked and saw that their ratings were high ( % 26.75) Their rep was very patient with looking through what works for me ( % 20.00) It was a perfect experience ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , I do repairs on my car myself and I'm tired of it ( % -1.25) Everything else is sound in the car ( % 40.00) The car got sentimental values ( % -25.00) It's getting older but I plan to keep it ( % 16.67) So as preventative maintenance and a safeguard, I put a policy on it ( % 0.00) A vehicle protection plan is a practical gem ( % 0.00) I spoke with Carchex and their pricing was decent ( % 16.67) Their reps were adequate and professional ( % 21.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , My regular warranty expired and somebody told me to get an extended warranty ( % 18.75) It's very valuable because otherwise, you'll be paying over , if you have a transmission problem or some engine problem ( % 20.00) My experience with the Carchex rep went alright ( % 0.00) Their coverage was pretty easy to purchase ( % 34.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , My purchase experience with Carchex was great ( % 58.75) Omar was excellent ( % 100.00) He explained everything in detail ( % 0.00) I took his number to call him back because I wanted to get the approval of my spouse ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , I have a bit of an older car and an extended auto warranty would be the best way to keep it on the road if anything goes wrong with it ( % 26.04) I called a couple of companies and the guy that I spoke with at Carchex was helpful and gave me the best deal, which was why I went with them ( % 100.00) Their customer service was good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , I've had the same make and model vehicle before purchasing the one I just bought, and it had a number of issues with it towards the end of ownership, which were costly ( % 18.75) I figured it would be better to get something in place that would protect me over a longer period of time ( % 50.00) CARCHEX had the best reviews from all of the providers that I've seen and the kind of widest types of coverage as well ( % 80.00) Purchasing the protection plan was pretty simple ( % 12.50) I had a phone call a couple of weeks beforehand and gave details of my car and a quote was given for different options ( % 0.00) Then, I picked the option that I preferred a few days ago ( % -20.00) The representatives could've been better ( % 50.00) I just felt like the conversation was slightly rushed ( % -16.67) I was asking a lot of questions and I felt that maybe the rep just wanted to get through the call ( % 0.00) But he answered them regardless so that was fine ( % 41.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , I decided to get Carchex because I had purchased a used vehicle with low mileage ( % 18.75) I would consider it a luxury vehicle, so I wanted to make sure I have protection just in case anything breaks down, especially in these times where things are uncertain ( % 11.48) I chose Carchex because when I was at the place where I purchased the car, I’ve seen that they had extended warranties on things like boats and I inquired about it ( % 0.00) The guy there gave me a printout ( % 0.00) Carchex was the printout that he gave me and it was only that person ( % 0.00) So I had called around and I called CarShield ( % 0.00) But the package that Carchex had was just great for the price ( % 80.00) The guy who helped me out and answered all my questions was very thorough and straightforward ( % 28.75) He tried to see if he could give me any discounts ( % 0.00) In these times where things are uncertain, the price that he originally found for my vehicle was a little extreme ( % 2.08) He put me on with his boss, and they negotiated the price ( % 0.00) They helped me get it down by at least $, which helped out a lot ( % -22.78) However, I was told that I would get an email of the policy that I signed up for with everything in it ( % 0.00) But I never got the email ( % 0.00) I was also told that they will be sending one by mail, which I haven't received yet ( % 0.00) I just gave that to maybe it was the Fourth of July so things were pushed back a little bit ( % -6.25) But I signed up for the service on the th of June ( % 0.00) I was gonna call the representative that I spoke to back and see what's going on with that ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , Carchex was convenient ( % 37.50) I've seen that they do monthly payments and so far, the experience has been good ( % 40.00) The extended warranty has knocked down a lot of the costs ( % -15.56) Their specialist explained everything well and it was great dealing with him ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , We were looking at extended warranty people online ( % 37.50) Carchex came up as one of the better-rated ones ( % 0.00) CarShield was one of the other ones but some friends of ours have CarShield and they have been running into some issues with finally making a claim ( % -6.25) I didn't want to go that same route so I reached out to a few individuals in companies, and Carchex' individuals had called me and answered the questions ( % -10.00) I didn't purchase anything right off the bat ( % 28.57) I continued looking, but at the same time, gave my husband enough time to do his own research and making sure that he was happy with the purchase ( % 38.00) I talked to Steve from Carchex and I had different conversations with him and letting him know what I was wanting ( % 0.00) He would come back with, “Hey, we had a sale ( % 0.00) Can I interest you in this?” I was getting ready to call him myself and tell him we got a green light to move forward and he was actually calling me to say that he had even more of a discount than he was offering ( % 18.00) I figured that was probably a good sign and a good deal as far as moving forward with it ( % 50.00) He made a comment of being able to pretty much use anybody if I had a claim ( % 31.67) The options of choosing somebody were more availability to me rather than you can only use A, B and C people ( % 25.00) My biggest concerns were some of the luxury electronics because in previous model vehicles I've had those go out and didn't have coverage ( % -16.67) Those were some of the things I wanted to make sure that if it happened again, I had something to cover those ( % 50.00) Steve was able to give me quotes for those ( % 50.00) I had also written down the highlights of what Carchex offers versus other people's and I'm fairly understanding of what it was that I was signing into ( % 12.99) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , The agent at Carchex was great but I no longer want the policy and I can't get ahold of anybody to cancel it ( % 58.75) They have put in fine print that they will not cover anything ( % 41.67) So, I'm gonna pay for something that I won't be able to use ( % 50.00) Once I got the contract and read it, I realized it sucks ( % -30.00) It looks good when you're hearing about it but once you get in there and read the contract, it's worthless ( % -5.00) People don't read the contract and don't understand ( % 0.00) They pay for something but then their car doesn't break anyway, so they don't really need it ( % 20.00) But once you get down where you need the coverage, you'll never cover anything because there's always a loophole to get out of it ( % -15.56) According to the contract, if a part fails and they can determine that that caused the other failure of a covered part, then the part that isn't covered voids the warranty for the part that is covered ( % -31.39) Carchex won't cover pre-existing conditions ( % 0.00) The vehicle has got , miles on the rig and it's gonna have pre-existing conditions ( % 0.00) So, they will have everything on there ( % 0.00) One of the stipulations says that if you don't maintain the vehicle, then it won't be covered ( % 0.00) Another is if a mechanic recommends to get this fixed, they won't cover that either until the catastrophic failure happens ( % -10.83) Diesels are very well known for having a blow-by and the only way to fix a blow-by is to do piston rings and they won't cover piston rings ( % 10.00) If I had a bad valve or bad piston ring, I have to pay for that and that's gonna be a $, fix but they won't cover that ( % -70.00) And if I don't pay for that, then a catastrophic thing happens, they won't cover that either ( % 0.00) So, I don't want this policy ( % 0.00) I don't know how Carchex is BBB rated and people saying they are great ( % 80.00) It's a rip-off ( % -40.00) I just want my money back, then I'm good ( % 35.00) I've called numerous times ( % 0.00) I've been on hold for an hour and a half and no one would answer ( % -16.67) I've emailed the guy that sold me the policy and I've called him with his extension number as well and left numerous voicemails, and he wouldn't get back to me ( % 0.00) The only people that I can get ahold of is sales and they can't do anything ( % 0.00) I'll try to get ahold of them again ( % 0.00) I hope I get this policy cancelled ( % 0.00) I've sent emails and I have proof that I'm trying to get it done before the days ( % 0.00) So I hope they don't fight with me about that ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , The reviews about Carchex were good ( % 53.75) The interactions with their reps were good as well ( % 70.00) I thought Carchex did the insuring but they don't ( % 0.00) They have a different company that does the insuring ( % 0.00) I looked up that company and saw a lot of negative comments about them and I didn't like the reviews ( % -30.00) So I sent Carchex a letter to cancel since they told me that I would have days to cancel ( % 0.00) I’m waiting right now to see if they will cancel it ( % 28.57) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , So far so good ( % 39.17) Buy a vehicle ( % 0.00) It has high miles on it but was willing to get some insurance on it just in case something happens ( % 20.50) Hopefully nothing happens ( % 0.00) But if it does I think this insurance will be good ( % 70.00) Good day ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , Carchex sales rep pressured me to purchase a warranty for a car I was purchasing - it didn't go through ( % 37.50) Now I can't contact them to discontinue and get my money back ( % 0.00) I've called and waited ( % 0.00) I've emailed - no response ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , My current warranty will be expiring in November ( % 18.75) I googled companies and looked at three ( % 0.00) Then I saw was what was written up at the ConsumerAffairs and they suggested Carchex ( % 0.00) Carchex sent me different policies to pick from and I just chose it ( % 0.00) They responded very quickly and did a follow-up call on me because I got sidetracked and forgotten with work ( % 43.33) I wanted a bumper-to-bumper so it was just reviewing what’s available ( % 40.00) They gave me days to review it ( % 0.00) As a matter of fact, I’m still waiting for the final contract to come so I can review that ( % 0.00) Having this protection plan is % valuable because I'm not a mechanic and I know nothing about cars ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , I try call with my represent of customer service ( % 37.50) I not response and I send email about my warranty ( % 0.00) Is not respond and something is not clear ( % -5.00) Please contact me now and response all my questions ( % 0.00) Or maybe a need to cancel and what my refund ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , Don’t hesitate in buying from this company - their packages will beat any car dealership’s extended warranty and mileage limits!!!! Their customer service department is based out of the USA also so it’s easy to understand the terms & conditions ( % 67.44) I am impressed! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , I kept on getting notices and things like that about warranties ( % 37.50) It was about to expire and it was a good thing that I saw it ( % 70.00) So, I looked into it and decided to give it a try ( % 0.00) I got Carchex and it said Gold ( % 0.00) It doesn't state the individual things that you pay for that it doesn't cover ( % 0.00) But it was contradicting after I read further ( % 0.00) When I got the contract, I thought it covered everything in Gold such as electronics and computers ( % 0.00) Then later on, it said that it was included or was bought ( % 0.00) I didn't know you buy anything separate ( % 0.00) But as far as signing up for it, it was good ( % 40.00) I was satisfied ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , I told my daughter I didn't know anybody that had a service contract ( % 37.50) Since she had it, she had some issues with her vehicle and she took it in to get some repairs ( % 0.00) When she did that, the customer service was just like the guys claimed to her on the phone and how she explained it to me ( % 0.00) She went in and dropped the car off at the dealer ( % 0.00) The dealer went through her car, they called her back like they said they would and gave her a rental car ( % 0.00) It was no hassle ( % 0.00) They told her how long it will take ( % -5.00) It was done so smoothly ( % 40.00) There were no hiccups, no wait or anything ( % 0.00) I liked that kind of customer service and that was what made me say that I could do this with CARCHEX ( % 60.00) The representative explained everything to me ( % 0.00) He called a guy in Maryland and the guy introduced himself to me ( % 0.00) We talked a little bit and he was friendly ( % 9.38) He asked me a couple of times ( % 0.00) He didn’t do all the talking and he let me ask him questions ( % 0.00) He wanted to see how I felt about how he explained it to me and I understood everything he was saying ( % 0.00) He was a great, polite guy ( % 80.00) Having this policy is very valuable ( % 20.00) I haven't used it yet, but I think I’ll have the same experience my daughter had ‘cause I was with her ( % 0.00) I’ve seen how it was and it was no problem ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , I looked at the Better Business Bureau and their reviews seemed quite good and the pricing was competitive ( % 52.50) Purchasing the policy went quite smoothly ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , They were able to include a rebuilt title clause for not too much more on the dollar amount ( % 45.83) The package with the rebuilt title would still cover those certain things that I've had experiences with with previous cars and warranty companies ( % 2.38) The person I was speaking with was Ryan ( % 0.00) He was pretty patient and he wasn't trying to rush me into a sale so I appreciated that ( % 22.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , I figured it would be safe to have an extended warranty since the cars have been sitting for two months ( % 43.75) Carchex was the first one that came up on my search online and the rep was very professional ( % 19.00) But we sold our vehicles so we cancelled those plans ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , The representative was very knowledgeable and helpful ( % 28.75) I didn't think I could get coverage with my mileage, I am most grateful! I could not have gotten better service! I would highly recommend this company to anyone with similar conditions! Please keep up the good work, May God Bless You All! ( % 45.70)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , Agent was very knowledgeable and informed about world current situation ( % 19.17) Also ensured me that he was available to answer any questions ( % 40.00) The coverage was just what we were looking for to ensure that if any mechanical problems accrue we are worry free ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , The warranty on the truck expired and I renewed it last month ( % 18.75) If something goes wrong with the engine or transmission, I wouldn't be able to afford paying for it out of pocket, which is why it’s good to have this insurance ( % 23.33) I made a claim to Carchex and they took care of business like they should ( % 0.00) I bumped a pole and it messed up my bumper so I’ll put it in the shop next week ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , I liked how I could pay a little bit a month with Carchex versus one all upfront ( % 26.25) The sales guy I talked with was awesome and a cool guy ( % 67.50) I liked him a lot ( % 60.00) He explained all aspects of the coverage very well ( % 20.00) Having this protection plan just for the peace of mind is worth it ( % 30.00) So far, so good, but let's see them pay some money ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , I requested a quote from CarChex for an extended warranty on a used Truck I had just purchased ( % 37.50) The pricing came back much higher than a factory extended warranty ( % 12.50) I explained this to the representative who explained how their company was better etc ( % 50.00) I then told him I would stick with the factory warranty and to have a great day to which he then proceeded to hang up on me without a "goodbye" "Thanks for your time" etc ( % 50.00) If that is how they treat potential customers I'd hate to see what they did once they have your money ( % -40.00) Not to mention they apparently called me several times without leaving a message as to who was calling ( % 2.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , Your agent named Matt was very unprofessional and he rudely hung up on me! This took place around : pm today ( % 6.67) Now in order to fully explain how all this took place would need more space to write ( % 50.00) The agency never asked who I was, yet proceeded to say he would sent me my packet and call be back on Monday ( % 0.00) Since he did not ask for any of my info, I began to question him about my info ( % 0.00) After about or minutes of my saying that I felt he was being unprofessional, he hung up on me, but before hanging up he yelled, "You don't know nothing!!!" ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , I needed a warranty on my BMW and I was told by someone there that Carchex gives good warranties on BMWs ( % 53.75) The rep was cool although he overcharged me ( % 35.00) I should've been paying $ less a month because the other people that have the same thing that I have pay $ less but it’s alright ( % -11.46) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , I just bought an old car from my son so I wanted to have coverage in case we needed it ( % 23.75) I have a -year-old car Honda Civic and considering its age, a vehicle protection plan is valuable ( % 0.00) Apparently, you can run them into the ground ( % 5.00) So that's what I plan on ( % 0.00) Carchex covers cars with a little higher mileage than some of the other plans and the car has a lot of miles on it ( % -2.08) Plus, it seemed from the customer reviews that they were good ( % 70.00) The rep was great ( % 80.00) I had a lot of questions and he went through them all bit by bit with me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/7
Original review: July , I wanted to make sure my car has proper care when I'm on the road ( % 29.17) When I Googled, I asked what the best warranty is ( % 100.00) The first one was somebody else then CARCHEX was the second ( % 12.50) I chose the first one but they didn’t give me a good rate ( % 47.50) Then CARCHEX was willing to compromise and work with me and that was what made me went with them ( % 25.00) The representative was patient, responsive, and gave me all the details on what they do and what’s the best choice for me ( % 100.00) He made it flow like he made me feel comfortable with the options that I have ( % 40.00) Overall, CARCHEX is a good company ( % 35.00) I’m looking forward to being with the next phase with my warranty and my car with them and how it’s gonna turn out to be ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , I had to get an extended warranty on my car 'cause my old car was about to be not under warranty ( % 23.75) Carchex had the best reviews ( % 100.00) I had a lovely lady who connected me to a lovely man who sealed a lovely deal ( % 50.00) It went very well and they were great ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , The service representative was nice and very informative! I renewed my policy with them because I’m happy with the service I received ( % 50.63) My one push is that they pay for model parts ( % 0.00) They only pay for BMW parts of your car was serviced at BMW ( % 0.00) However other than that I’m very happy with the company and the representative ( % 43.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , Carchex had a little better price for my older vehicle but then the vehicle blew up on me ( % 21.35) I couldn't afford to have it fixed and there hadn't been enough time with Carchex ( % 5.00) I've already reported it and I'm getting a refund ( % 0.00) They were great ( % 80.00) If I get another older car, I'll call them back ( % 8.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , Paid in full for extended warranty on SRT Grand Cherokee Jeep ( % 40.83) Called times for my policy and copies of documents ( % 0.00) Never mailed or emailed to me ( % 0.00) Every time I call they say, "We are mailing it out ( % 0.00) " Never do ( % 0.00) I asked for it to be emailed ( % 0.00) They don’t email me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Resolution response: June , A couple of days ago I filed a complaint about CarChex thinking that I might have been lied to by a customer service rep ( % -30.00) In short the car was sold March , and I have a refund coming ( % 0.00) IT had been several months since I heard anything and I was wondering what happened ( % 0.00) I called the customer service number and it seemed that there was always an excuse (COVID- – I FULLY RESPECT THIS AND HOW THEY HANDLED THEIR EMPLOYEES) but I also kept getting next Friday, next Friday and so on about the refund ( % -1.67) So when the rd Friday came around I was ticked and I am sure you could see it in my report ( % 50.00) I was so ticked I went internet surfing and found the corporate contacts ( % 0.00) I C/C all four members of the board ( % 0.00) I almost immediately received a kind E-mail from the CEO himself stating he was going to look into it ( % 60.00) I thought yea right ( % 28.57) ( % 0.00) ( % 0.00) but, soon after I received a second E-mail stating that he checked into it and the check was sent ( % 0.00) The refund arrived today (Monday) and after looking it over I was pleased with the breakdown of costs and the processing charges they took out (which I felt only due to them and they were fair about them) ( % 26.88) In conclusion I would like to change my star rating from a star to a star because they did me right in the end and I think the customer service person might have a better understanding himself of how things work ( % 39.29) Bottom Line – Fair and Honest company ( % 65.00) Original review: June , On March , I canceled contract - vehicle sold ( % 37.50) Waited until June , to follow up ( % 0.00) Told refund would take to days from March ! Still waiting ( % 0.00) REFUSED to supply their legal dept info ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , I wanted something to protect my Jeep ( % 37.50) Initially I was Googling a company advertised all the time ( % 0.00) I almost signed up with them but I read some bad reviews about them ( % -70.00) I said, “Let me look up the top ones ( % 50.00) ” CARCHEX was at the top of reviews ( % 50.00) I read that people were really praising it ( % 20.00) I called up, and I was grilling Phil, the rep ( % 0.00) I said, “I see the other one advertised all the time, but you guys aren’t advertising ( % -12.50) ” He said, “We gave up ads and depend on word-of-mouth ( % 0.00) ” That was impressive ( % 100.00) I asked about all my concerns, and then from that, he garnered what I was looking for ( % 0.00) The price seemed reasonable, a month for two years ( % 20.00) That wasn’t too bad ( % -70.00) I got the , miles and a month from the date that I signed up ( % 0.00) I only have to pay for two years but I’m covered for five ( % 0.00) Phil also let me know that I could renew, so that was a thing ( % 0.00) The only problem I’ve had so far is, and Phil apologized for this, my name is Kathaleen, not Kathleen ( % 5.00) I will always emphasize this because people like to correct it for me and remove the A ( % 0.00) But I got the contract and it says Kathleen ( % 0.00) When I called, the second Phil heard my voice, he goes, “I remember you, because Kathaleen ( % 0.00) ” I was like, “You didn’t seem to remember when you did the contract ( % 0.00) ” But Phil was friendly and he answered the questions that I wanted to know ( % 37.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , CARCHEX was the only one that would give out an extended warranty to my vehicle ( % 18.75) The person who got me set up was very informative ( % 20.00) I was also grateful he was able to find the lowest price possible ( % 25.00) But there was a question I was trying to figure out ( % 0.00) I meant to ask the rep when I was purchasing the warranty but it didn't come to me until later ( % 0.00) I was gonna try to get ahold of him for a minute ( % 0.00) I left a message and I still haven't heard back from him yet ( % 0.00) My question was mostly about when the car goes to the shop to get repaired ( % 50.00) Do I pay the deductible up front or when the repairs are finished? ( % 0.00)
consumeraffairs
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2020/6
Original review: June , On - //-At :pm ( % 37.50) ( % 0.00) ( % 0.00) I called and spoke with Michael **/CSR ( % 0.00) I specifically told him I wanted to purchase the: Carchex Care By Royal- Silver plan ( % 0.00) Which included: Seals and Gaskets ( % 0.00) Amt: $ ( % 0.00) ( % 0.00) But, he sold me the: Royal Admin Services - Centennial plan ( % 0.00) I have called and emailed Michael multiple times and he only called And left a voicemail one time about some turbo/super charger, which I never spoke to him about, because my CTS doesn’t have this feature on it ( % 0.00) I even included the CEO on one email ( % 0.00) I need this contract rewritten with the correct Provider and mailed to me and updated in your database, so I don’t have problems if I go to the dealership for repairs ( % 0.00) Micheal guaranteed/assured me there wouldn’t be any issues, due to I’m a cancer survivor and I can’t be under stress ( % -12.50) But, then this happens???? I don’t want to report this behavior to the Better Business Bureau ( % 50.00) Thanks Ms Ardell ** Read full review ( % 27.50)
consumeraffairs
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2020/6
Original review: June , We decided we're gonna keep our car ( % 37.50) Car repairs are very expensive, so I wanted to be covered ( % -65.00) We signed up with CARCHEX due to the price and mileage they allowed ( % -12.50) I'd tell others, “I thought I got a pretty good deal compared to the others I had already talked to ( % 47.50) ” ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , I went online, looking at warranty services and trying to see which ones I could find for my car ( % 37.50) CARCHEX was one of the ones I did find ( % 0.00) I called them and priced out what I could ( % 0.00) I had already planned on making the purchase but then I got really busy ( % 10.00) Then they called me back about a month later and said they were having a deal which dropped their premium down ( % -5.19) The guy talked to me and then set me up with his boss ( % 0.00) They gave me a better price quote than they did originally and it was cheap ( % 42.50) So I did it at the spur of the moment ( % 0.00) The customer service was great, especially when compared to my actual Kia warranty ( % 26.67) They had called me and proceeded to tell me that it was the last call and that they had given me multiple notifications, which they didn’t ( % 0.00) I told the rep that I hadn't gotten anything from them and that I have been trying to find a warranty but I wasn't sure how much it would cost ( % 35.00) She proceeded to tell me that it was gonna be $ a month ( % 0.00) I said I would have to talk to my mother if I could have her help me because I have so limited hours to even be able to afford that ( % 21.43) And she just hung up the phone on me ( % 0.00) Then CARCHEX called me ( % 0.00) I was like, “Oh, okay ( % 50.00) Looks like I’m going to CARCHEX then ( % 0.00) ” CARCHEX also doesn't try to hide anything ( % 0.00) They do go into detail when you ask and they’re very clear on what their warranty covers and how much it is ( % 16.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , The warranty on my vehicle expired so I needed to get a replacement for it ( % 37.50) Carchex ranked higher among all of the other warranty companies based on the research and the information I was given ( % 6.25) Having a protection plan is very valuable because you just never know what happens with your vehicle, especially being a high mileage and older vehicle ( % 13.17) But I would love to have a warranty that literally would cover anything that would happen to your car ( % 50.00) So if it is engine-related problem, everything related to the engine and not just certain parts of the engine are covered ( % 10.71) Purchasing the coverage was a positive one ( % 22.73) My only concern is I have two vehicles and I’m very particular in regards to when I want to do something ( % 10.83) I specifically wanted to make sure that my first vehicle was covered first and then my second vehicle was covered second ( % 20.00) But when I got the emails, it was wrong because it had my husband’s name first, his vehicle, and then mine ( % -12.50) I was very specific for that not to happen, and yet it still happened ( % 0.00) That was just a bad taste in my mouth, but they were able to fix it right away before anything was sent to me in regards to the contract ( % 2.86) I also had to call a second time because of the waiting period was incorrect ( % 0.00) It was correct for my husband but not for mine ( % 0.00) I received the contract for my husband yesterday ( % 0.00) I still haven't received mine ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , The service agent was very friendly and helpful with details about the contract ( % 43.13) I plan to recommend you to my friends and family, keep up the great work ( % 80.00) I hope when needed I will have no problems ( % 0.00) Thanks again???? ( % 20.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , Overall, my purchase experience was pretty good, except for when I asked for a list of exclusions ( % 33.13) I kept getting sent a sample of the contract but that was not what I was asking for ( % 0.00) I had to read the exclusion myself when I got the actual contract a couple of days ago ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , Carchex was the only one who would still allow my vehicle with the mileage that I had on it because it’s older ( % 18.06) Their customer service was great ( % 80.00) I gave them my number and they gave me the information that I needed to know, and they were able to set up quickly ( % 41.67) Everything went smoothly when I purchased the warranty ( % 40.00) I already knew exactly what I was looking for and so, it was simple and straightforward ( % 20.83) If people are okay with parting ways with their older vehicle, then they should not worry about it ( % 33.33) We kept it around, which was why we decided to go with Carchex because we don’t have a car payment and we liked being able to have a reliable vehicle ( % 55.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , They told me that they were approved by Edmunds ( % 37.50) But I don't think that's true ( % 35.00) What I think is they advertise on Edmunds' site ( % 0.00) But the fact that Edmunds would allow them to advertise, I thought it stood for something ( % 0.00) The rep that I talked to was pretty thorough ( % 25.00) Overall, my experience seemed pretty thorough so I'm pretty happy with it so far ( % 28.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , Other warranty places didn’t have as good coverage as CARCHEX did with the deductible being so low and all that ( % 23.75) I went through them and their reps were pretty informative about everything ( % 25.00) They explained everything that was covered and how to do things ( % 0.00) They only told me about the one option that my car qualified for because of the mileages on it ( % 0.00) But once they explained it to me, it was pretty cut-and-dried ( % 25.00) The only thing is that I purchased my warranty about two weeks ago now and I still haven’t received the contract, the little card in the mail ( % -9.38) They could improve on sending out correspondence to their customers ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , I purchased a warranty from Carchex in December not knowing I purchased the next to the lowest plan available ( % 25.83) I would find out on // at the Nissan dealership that this warranty was a disappointment ( % -60.00) My truck had a rear axle seal leak that was denied when my claim was filed ( % 0.00) The next level the Gold plan would have covered the work I needed done ( % 0.00) This is very frustrating when you are misled thinking you have purchased a good warranty and find out right away that you didn't ( % 15.52) The agent's job is to sell you a warranty by any means by selling you something cheaper to appease you ( % 0.00) I am not happy that I was not advised about the levels of coverage until I saw them online ( % -40.00) I immediately knew the work I needed on my rear axle would be denied ( % 0.00) ??? ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , I researched the internet on different places and sent messages out here in their email ( % 18.75) CARCHEX was the third person to contact me that didn’t seem like they were playing any games at the time ( % 0.00) It seemed like they really want to get something going ( % 20.00) Everybody else were leaving messages and calling me at work ( % 0.00) CARCHEX was the only ones that worked with me on that ( % 0.00) When they called, I was listening what they said and they said something different from what I’ve already researched ( % 0.00) The rep told me a little bit about the program and what’s going on with it ( % -18.75) What he said was right from what he told me about and from my past experiences dealing with matters like this ( % 1.79) They got a plan ( % 0.00) He took my information and then he came back with an email the next day saying, “Hey ( % 0.00) We’ve got this plan ( % 0.00) Have you reviewed it?” I haven’t even had a chance to review it yet ( % 0.00) But I reviewed it online what those different plans were so I had an idea ( % 0.00) The rep said it would be X amount of dollars per month and that was it ( % 0.00) It sounded like a good plan to me ( % 70.00) The only thing I don’t like about dealing with any type of extended warranty type plan is that there’s a certain criteria you have to follow ( % 10.71) For instance, you have to get the vehicle checked out, keep all the records for it ( % 0.00) But there’s still a little leeway there that they could wiggle out of it and not pay you and I’ve heard these disasters in the past ( % -21.88) I just got my pamphlet in the mail and I read over a little bit of it ( % -18.75) But I haven’t gone through all the legalities of what they’re talking about ( % 0.00) The plan could be a little cheaper ( % -18.75) But having a bumper-to-bumper type coverage is one of the most important things you can have, especially for a used vehicle ( % 30.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , Left a message on their website asking for a quote for a BMW I, no answer, no call back, no email ( % 12.50) Two weeks later specifically asked them for a quote, no phone call, no reply, no email ( % 0.00) If these guys can't even bother to respond when you're trying to BUY a warranty from them, can't even imagine how hard it is to get a response when you have a claim ( % -29.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , A friend of mine told me about this vehicle warranty provider, and I wanted to insure an old car that I had ( % 23.75) It was a classic and had low miles, and I wanted something that covers the car from top to bottom ( % 22.22) The specialist I dealt with was fantastic ( % 40.00) They explained the coverage to me well ( % 0.00) Having this warrant is very valuable ( % 20.00) Overall, everything is good with CARCHEX ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , I went through the internet and got a copy of a list of people who carry a car warranty ( % 37.50) Carchex offers a lot of things that the ones didn't have so I choose them ( % 10.00) I got almost everything covered on a car that I need to get it covered on, especially on the engine and the navigator ( % 0.00) The rate was pretty good and reasonable ( % 38.33) That day I called, Carchex was the best one that had the things that I really wanted ( % 60.00) It was a good experience because sometimes, we don't get that on the phone ( % 70.00) The rep took his time in finding me the cheapest rate and he explained everything to me ( % 0.00) He was very professional about it ( % 13.00) They went through the booklet and went through an outline with me on everything they covered ( % 0.00) If I want some extra, I can get it added on there ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , I had spent some money on repairs for a Chevy Cruze that we have and right after the warranty expired, I didn't want to get involved in high repair costs again, so I looked for a warranty ( % 18.02) I did an internet search and a Better Business Bureau search, and the choice was between Carchex and Endurance ( % 50.00) Carchex came up with a better Better Business Bureau rating, and when I talked to the guy who sold me the warranty, he was very straightforward, honest sounding and informative ( % 52.19) I didn't have any trouble with him at all ( % -20.00) He did a thorough job too ( % 0.00) He went through the different levels of protection, the cost, and what was and wasn't covered ( % 0.00) The monthly cost is reasonable, but we'll see how that goes ( % 20.00) Hopefully, having a need to get the car fixed won't happen, but that will be the true test of the service ( % 22.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , I went with CARCHEX because they cover rebuilt titles ( % 37.50) The vehicle protection specialist was very helpful ( % 20.00) He went over different plans and he did a great job ( % 40.00) I am okay with the cost, too ( % 50.00) Overall, it was a good experience ( % 35.00) Having a vehicle protection plan, especially with buying a used car, is very valuable ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , There’s something that’s gonna go wrong with any vehicle ( % -6.25) I like the fact that Carchex covers towing ( % 0.00) They also cover the main things like the engines which go out on average ( % 0.83) They also covered my air conditioning system in my other car ( % -12.50) It would’ve cost me a lot more if I hadn’t had it ( % 50.00) This is the third vehicle that I have aftermarket insurance with Carchex ( % 0.00) The service has always been great ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , My truck got something thousand miles on it ( % 37.50) Once it gets to or only the engine and transmission are going to be under the warranty that's why I added an extended warranty before my warranty runs all the way out ( % 0.00) I called my insurance, asked them what's a good option and the lady that helped me out recommended Carchex ( % 70.00) I got the biggest policy and the experience was fast and easy ( % 31.67) The rep was very helpful ( % 20.00) I appreciate him a lot ( % 0.00) Carchex is a really good company and they rank high ( % 2.00) I won't have a problem if for instance I'd have a problem with my car and I go in ( % 0.00) I just pay the $ and they're gonna take care of my car ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , I'm very displeased with Carchex ( % 28.75) I canceled it because I had come to find out it was a fraud and a hack ( % 0.00) My friend had a timing chain pop in her engine, and they tried to claim that her timing chain was a pre-existing problem ( % 0.00) Their rep had my card on file for almost a whole month and then he took the amount off without me even finalizing anything ( % 20.00) I’ve been asking them for a couple of weeks to return my money and they’re refusing to return it ( % 0.00) They’re not even answering my calls now ( % 0.00) I reported it to the main branch office ( % 16.67) I haven’t got a phone call back in more than a week ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , I was available to get all my concerns and needs met in purchasing the warranty ( % 38.75) My agent was available in answering in a timely manner and I was able to examine the policy as stated in the mail ( % 45.00) I felt very comfortable in purchasing an extended warranty as I have not done this in awhile ( % 52.00) I have always owned newer cars and leased cars ( % 0.00) I have decided to keep this car for awhile and felt it was good to invest in this product at this time since my car can be expensive to fix with all the electrical components in newer cars today ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , I needed an extended warranty on my Nissan ( % 37.50) Some of the people at the post office where I work have CARCHEX and they have been recommending it to me ( % 0.00) The Carchex rep was very helpful and he was talking back and forth about their policy ( % 10.00) It sounded like Carchex got it together from what I read and then talking to that guy ( % 0.00) Everything went well with them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , The gentleman Omar was very helpful, informative and professional ( % 22.50) He made getting an extended warranty very easy and painless ( % 56.33) He helped me pick out the right plan for the right amount of my budget ( % 28.57) I’m very pleased with my purchase ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , I was very pleased with the rep ( % 51.25) She explained everything thoroughly and devised a payment plan that is affordable ( % 0.00) Very satisfied! I think CarChex is comparable to CarShield relating to price and coverage ( % 81.25) CarChex is more reasonable with comparable coverage ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , Have BMW's and have talked to many Insurance Agencies to include our Primary USAA ( % 42.50) After the air was cleared we (wife and I) settled on CARCHEX ( % 0.00) Had to work the numbers/options with Steve Y to find a comfortable place ( % 40.00) Again, thanks ( % 20.00) Pat ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , I had Carchex on my other car ( % 12.50) I had a BMW and when I had some problems with that, I called them and got everything done ( % 0.00) When you drive a BMW, they get expensive to repair ( % -50.00) I've tried CarShield before and I don't like them at all ( % 0.00) This is my second extended warranty with Carchex and the process was very easy ( % 28.17) The rep did very well ( % 20.00) I had to jump through no hoops ( % 0.00) They emailed the contract and I printed it ( % 0.00) There are different plans ( % 0.00) The older the car is, the less stuff gets covered ( % 0.00) Sometimes, you think you're covered but you're not because of the plan that you selected ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , I looked online and Carchex had a higher rating than some of the others and the sales rep didn’t pressure me ( % 31.25) Also, Carchex reps got back with me on the same day whenever I reached out to them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , Have not had any issues as of yet ( % 37.50) Hoping I wont have to use this, but ( % 0.00) ( % 0.00) ( % 0.00) if I do I am % positive they are going to be fair ( % 46.36) Everyone I have talked to to set this up was fair and knowledgeable ( % 70.00) Happy ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , I got this high-end car and I want it to be protected ( % 37.50) So if I need major repairs, I have some kind of warranty that will cover most of the expenses ( % 38.75) I researched and Carchex was number two on the top three that came up and that I was able to get ahold of ( % 50.00) Purchasing was easy and simple ( % 21.67) I did it while I was on a walk with my dog ( % 0.00) The rep was great, very thorough in explaining everything and he gave me some good options and prices ( % 56.67) Having the protection plan makes it a lot easier and relieves you of stress on what things are gonna cost ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/6
Original review: June , Carchex the only one that I found that would actually put a warranty in my car ( % 12.50) I looked at what they had to offer when they said free tow and they could give you a free rental when getting your car fixed and all that other stuff ( % 19.38) Their reps were very helpful ( % 20.00) They explained everything that I needed to know ( % 0.00) They also emailed me about other things that I needed to look at when it came to the policy ( % -12.50) Also, I might end up doing another one on this other vehicle of mine ( % -12.50) An extended warranty helps with keeping the car that you've already paid for ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/5
Resolution response: May , The company reached out regarding my problem which I will give them credit for ( % 0.00) We found a mutually agreeable solution for the two issues I had ( % 0.00) They did not make any promises that I would not have any issues moving forward ( % 0.00) It's almost a certainty that I will not be able to use my local dealership unless I want to pay the difference of what Carchex is willing to pay for repairs ( % 25.00) At this point, if I have to use the warranty again, I'm not sure where to take my car or how much I will have to pay for repairs ( % -2.50) Original review: April , I purchased the Carchex Ultimate warranty in Dec ( % 18.75) This is their top of the line warranty ( % 50.00) The salesman not only said that I could but even encouraged me to use my local Audi dealership for any repairs ( % 0.00) When you use a dealership, it costs more because they use OE parts ( % 50.00) That's common sense ( % -30.00) My car was still under the factory warranty so it is guaranteed that nothing was wrong with it ( % -50.00) The first time I used the warranty was March ( % 25.00) It was a simple wheel bearing that had gone bad ( % -35.00) Total cost to replace - $ ( % 0.00) Carchex would only pay $ ( % 0.00) After several calls, I get the Customer Service manager on the phone ( % 0.00) He admits that it was not handled properly and says he won't charge me my next two payments to compensate me for my out of pocket money ( % 0.00) In April , I take my car in again ( % 0.00) The steering shaft needs to be replaced ( % 0.00) Total cost to repair - $ ( % 0.00) Again Carchex will only pay $ ( % 0.00) Once again I am left with a large out of pocket expense ( % 10.71) I make several calls to Carchex ( % 0.00) No one wants to get involved ( % 20.00) I left three messages for the Customer Service manager (told me to call him directly should I ever have another problem) ( % 5.00) He totally blew me off ( % 0.00) My service advisor at the dealership told me that what they do is search for the needed part nationwide (new, reman & used) ( % 13.64) Whatever the lowest price is, that's what they say they will pay ( % 0.00) He sees this all the time ( % 0.00) They probably expect most consumers to roll over and just accept this poor behavior ( % 5.00) Not me, I will be utilizing the arbitration provision in their contract ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/5
Original review: May , I gave careful consideration choosing your company for Extended Warranty ( % 13.75) Customer service was outstanding ( % 50.00) Now two years later when my repair shop needs to reach you they can only get automated services with promises for a callback ( % 0.00) PLEASE do not let me down ( % -15.56) ( % 0.00) I literally put a lot of money on you guys! Please call Kelly at BMW York at + () - ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/5
Original review: May , When I initially purchased my vehicle, the dealer was kinda selling me something and it was a high-pressure type of thing ( % 18.75) I needed some space to think so I can do my own research ( % 60.00) I Googled the five car warranties and came up with Carchex ( % 0.00) When I bought the warranty, the rep was great and there was no pressure ( % 80.00) He just gave the information ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/5
Original review: May , I was on the Mercedes-Benz website to get the extended warranty through them but they don’t have mixed payment options ( % 18.75) Then the website recommended Carchex ( % 0.00) That was the next best thing and I went with that ( % 50.00) I didn’t have any communication from them since the time that I purchased the policy ( % 0.00) I was skeptical at first and thought that they just took my money ‘cause they didn’t give me a receipt when I made the initial payment ( % -8.33) But I called them yesterday and they apologized, and the guy sent me over my policy to the email so everything was okay ( % 50.00) They were pretty straightforward ( % 31.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/5
Original review: May , Other places wanted me to give them more down payment and with Carchex, there was no down payment at all ( % 13.44) The customer service was great and the rep knew exactly what he was talking about ( % 52.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/5
Original review: May , I just did a Google search on extended warranties and Carchex came up as one of the top-rated companies ( % 37.50) The rep was very professional and courteous ( % 36.50) The coverage was very well explained and I fully understood from a higher-level perspective what the extended warranty entailed ( % 20.00) He indicated that the Platinum was the top extended warranty program that Carchex offered ( % 50.00) I would recommend them and tell people to give Carchex a call if they’re interested in an extended warranty on a vehicle ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/5
Original review: May , At first, I wasn’t sure about buying coverage from Carchex but when their rep came in with the two-year payment plan and the no down payment, I thought that I could do it and that I didn't have to put $ down ( % 20.94) Their rep spoke in a language that I could understand ( % 0.00) He made it very understandable and he broke it down without me even having to ask him ( % 2.22) I got the platinum coverage from Carcex at a decent price and the coverage was for seven years ( % 16.67) Other people were charging double or at least more and it was not as much time and as much stuff covered ( % 7.92) I ended up canceling the other coverage that I had purchased when I bought my car because it didn't cover as much and they wanted deductibles and all this extra stuff ( % 2.50) ( % 0.00)
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POSITIVE 🙂
2020/5
Original review: May , The rep from Carchex who helped me sign up was fine but since then, I’ve cancelled the warranty ( % 39.58) It wasn’t anything in particular with them ( % 16.67) I happened to get a postcard in the mail from Dodge about their warranty a couple days later ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/5
Original review: May , I had been entertaining another company but they wanted me to pay up in full for the entire year, and there was something else ( % 30.63) I went on AARP and identified CARCHEX then I went with them as they did a monthly payment plan ( % 0.00) The guy sent me the information I asked about ( % 0.00) I was completely satisfied with his attentiveness ( % 50.00) He sent me what I wanted, while I had to request it in the other company ( % -12.50) He offered it up right away and made sure that I received it while we were on the phone ( % 39.29) I requested it over my email so I could review it over the weekend ( % 0.00) I had my laptop and it came through and so I appreciated that ( % 20.00) Then I shared it with my older brother who’s been in the car sales business ( % 16.67) After that, it was an easy process ( % 43.33) I was sold, then I went through everything with fine-tooth comb, and I was okay with the -day wait period and what have you, and the pricing ( % 50.00) I got a two-year warranty and that was what I wanted ( % 0.00) I did my payment with the gentleman that I spoke to initially and then it was a done deal ( % 0.00) I also looked at the Consumer Reports and they had good ratings ( % 70.00) The experience was pleasant ( % 73.33) It was quick and easy, and I have no complaints whatsoever ( % 38.33) Read full review ( % 35.00)
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POSITIVE 🙂
2020/5
Original review: May , I didn’t think purchasing warranty with Carchex would be that easy but it was very smooth ( % 44.28) The rep was was wonderful and because I didn’t have the VIN number we had to make arrangements ( % 100.00) He was straightforward ( % 37.50) He explained everything simply ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/5
Original review: May , Carchex is a really good and reputable company from past experience ( % 33.13) I have their extended coverage for peace of mind ( % 0.00) Their specialists were really good and they explained everything well ( % 70.00) I had one claim with them a couple of years ago ( % 0.00) I've been very satisfied with Carchex ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/5
Original review: May , I just bought the car last year ( % 18.75) It’s not new and I wanna try to keep it as long as I can ( % -5.91) I have an extended warranty now and I know that it’s going to run out soon ( % 0.00) I wanted to be covered ( % 0.00) The Carchex representative I spoke with was really, really good ( % 70.00) We had a general conversation and he made sure that I understood the plans that he had available for me ( % 31.67) He took his time and really made me aware of what I was going to purchase and what it would cover ( % 22.50) I really appreciated that ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/5
Original review: May , Generally the service was good but, seemed to move a little too fast for my first time with this type of warranty coverage ( % 23.13) Unfortunately, I felt like I was conversing with a hard sell salesman ( % -39.58) Looking back now, I do believe things worked out OK ( % 25.00) Just wish I had more time in the beginning ( % 50.00) ( % 0.00)
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POSITIVE 🙂
2020/5
Original review: May , First rate experience with sales and admin people, folks seem to care about the exchange between seller and buyer ( % 31.25) The product and the actual venting of the exchange defines how the sale person feels about Carchex brand and the confidence that follows when you your product is worthwhile ( % 25.00) ( % 0.00)
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2020/5
Original review: May , Simple and easy to use format that allows users enough information to see where they need to search for more guidelines and ideas for what their specific needs are ( % 21.81) They also give you other options as well ( % -12.50) ( % 0.00)
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POSITIVE 🙂
2020/5
Original review: May , I asked the specialist about the process and he transferred me to his manager ( % 37.50) The manager knew his script really well ( % 20.00) He said I could probably think that he was reading from a script ‘cause he could overcome everything I had to say ( % 0.00) I guess he knew his job well but kinda relentless on the sales piece and it worked ( % 0.00) If only they could be less sale-ty ( % -8.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/5
Original review: May , The customer service was great ( % 58.75) The guy walked me through everything ( % 0.00) I received my packet ( % 0.00) I like Carchex so far and I would tell others to go with them ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/5
Original review: May , I had been looking around for an extended warranty ( % 37.50) I kept getting calls from all these other companies and I wasn’t impressed with their techniques ( % 43.75) The gentleman I talked to, Ken, was very cordial, professional, and specific ( % 10.00) What impressed me as well was that CARCHEX had my inquiry still on file, where other insurance companies were just chasing for a sale ( % 43.75) The way they handled it was superb ( % 100.00) They also allowed me to check out the process and make sure that I wasn’t dealing with any scam type of company, and provided me details of where I could even look at some stuff ( % 50.00) I checked the BMW blog and CARCHEX was number one of the blog as well ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/5
Original review: May , I got to looking up warranty companies and CARCHEX was number two ( % 37.50) The rep I spoke with was good ( % 70.00) I got my Grand Jeep Cherokee covered ( % 50.00) I just worry about car breaking down ( % -15.56) Once they break down, you’re looking at a big expense ( % -7.78) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/5
Original review: May , I went on a website and gave my name and contact information there ( % 37.50) I got an email from CARCHEX's guy whom I tried to call back but then I couldn't get a hold of him ( % 0.00) I ended up getting a hold of another person from CARCHEX and he told me about the warranties they offered ( % 0.00) I told him what I was looking for and he got me hooked up with the right warranty ( % 28.57) He got me a good discount too ( % 70.00) They knocked bucks off the cost ( % 0.00) That time, I wanted to pay for the whole thing in cash ( % 20.00) However, CARCHEX didn't want me to do that 'cause they wanna make money on the interest ( % 0.00) I ended up putting , down and now I'm gonna make a payment every month ( % -15.56) They gave good customer service ( % 70.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/5
Original review: May , My mileage had gotten to a certain point where I could no longer stay with the company I was with and having a protection plan is very valuable because of the cost of service any day for major incidents with your motor and your transmission, especially on my vehicle ( % 17.04) I have an Infiniti, so parts are usually a lot more and replacements are a little costly also for a repair ( % 2.08) Better Business Bureau had Carchex rated higher than most and when I spoke to someone who transferred me over to a representative, it was solid customer service ( % 31.25) They were friendly and they stayed on the line until I was connected, and then they announced the call ( % 37.50) I wasn’t on hold too long either ( % -5.00) The representative was knowledgeable and he thoroughly answered some basic questions that I had as well ( % 0.00) The coverage was similar to the extended warranty I already had, but I wanted to go into detail as to what specifics within the coverage was covered and what I would have to pay out of pocket ( % 0.00) Things were explained as far as the questions that I had and I purchased this warranty ( % 10.00) The process was quick and I just received my Carchex packet in the mail also ( % 33.33) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/5
Original review: May , My brother died last month and he left me the Silverado ' ( % 12.50) I switched the warranty to CARCHEX and I didn't have a difficult time doing that ( % -50.00) They handled my request real good ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/5
Original review: May , Purchasing the protection plan with Carchex was good ( % 53.75) They did an okay job but they didn't explain much what they offered, just what the coverage had above others ( % 23.33) But the reps were good ( % 70.00) They were quick to respond to my question ( % 33.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/5
Original review: May , Everything was great with CARCHEX when I made the purchase ( % 58.75) They were able to answer everything and there were no issues at all ( % 50.00) I mostly did a Google search and read a bunch of reviews on the Better Bureau, Yelp, and everywhere else, and CARCHEX seemed like the most rivaled ( % 50.00) They were one of the highly rated ones online ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/5
Original review: May , I’m glad I got a warranty at a good price that I could afford ( % 52.50) We decided to get coverage because the car dealership was beating around the bush, giving us a quote with an extended warranty when we purchased a car ( % 0.00)  Then we chose CARCHEX for the friendly service, the good discount and the better price ( % 52.50) Having the warranty is very valuable because you never know what kind of life that car had ( % 40.00) So it's good to have a clear conscience in purchasing something when you don't really know what future it can avail to you ( % 25.00) Purchasing the warranty was pretty straightforward ( % 31.25) The rep was pretty decent ( % 20.83) I was trying to converse with him and repeat things to my fiancé ( % 0.00) She really didn't know what the best thing for the car ( % 60.00) I did and I got the top package that they have there ( % 50.00) In fact, the rep only offered the best package for that type of car ( % 50.00) It's best to give it the best package – bumper to bumper ( % 100.00) I don't have to worry about cutting any corners with a cheaper package ( % -60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/5
Original review: May , Browsing around online, they said that CARCHEX was the better choice to go with for a warranty for my car ( % 43.75) Dallas was the specialist I spoke with the first day and he gave me the quote ( % 25.00) He went over all the plans with me, too ( % 0.00) On the second day, when I called them back, they gave me the same guy which was good because he already knew what I was talking about and what I was looking for ( % 17.50) He went over all the plans with me ( % 0.00) Their monthly quote was cheaper than what I expected, so that was good ( % 30.00) Overall, everything was quick and easy ( % 25.56) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/4
Original review: April , I wanted peace of mind and protection for my son ( % 37.50) I wanted to have repair coverage for his vehicle ( % 0.00) After I read some of CARCHEX' responses on the Better Business Bureau website, CARCHEX seemed transparent and genuine in their responses ( % 45.00) They also gave me good service the very first call versus everybody else ( % 51.25) They gave me one quote ( % 0.00) And then hours later, they called me back and tried to give me another quote ( % 0.00) It wasn't the most competitive price after people called me back a few times, but I felt comfortable with it when they gave it to me on the first phone call ( % 19.00) The rep was knowledgeable ( % 0.00) He was a salesman and he was good at it ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/4
Original review: April , I wanted to purchase an extended warranty in case something happens to my car -- it’s expensive to pay all of it out of pocket ( % -6.25) I saw CARCHEX on the internet and I went with them ( % 0.00) The rep I dealt with during the enrollment process was good ( % 70.00) It took around to minutes to do that, so it was not long ( % 2.50) They went over everything and they said they were going to send me a package in the mail between to business days ( % 0.00) I went with the platinum plan and I like how the payments were ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/4
Original review: April , I always look at reviews prior to making a purchase, and the CARCHEX reviews were pretty solid so I felt pretty comfortable ( % 21.25) However, I had to follow up a few times with the first consultant before I even got a response back ( % 1.67) But then somehow it got into somebody else’s hands, and he was amazing and professional ( % 35.00) Any time I had a question, he responded back quickly ( % 16.67) I still haven’t received anything in the mail though, and I see that they already charged me my second month ( % 0.00) But other than that, everything was pretty smooth ( % 17.50) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , We have a Cadillac ( % 37.50) We have a lot of expensive diagnostic issues with electronics ( % -50.00) And the single thing that precipitated the realizing that my car was out of warranty was that there was a touch screen where you can access the radio as well as the temperature and other things ( % -9.82) And it just blacked out ( % 0.00) I figured, “I know that’s a very expensive proposition and I need a good warranty ( % 2.50) ” So, that’s why I searched and CARCHEX looks good ( % 70.00) The young lady that I spoke to was a lovely girl ( % 30.00) She was exceptional ( % 66.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/4
Original review: April , The car is paid up and there is no warranty on it after you pay it up ( % 37.50) I then looked CARCHEX on the internet ( % 0.00) Purchasing the warranty and the enrollment process were both ( % 0.00) I put the application in online and then the rep either called or left a number to call ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/4
Original review: April , I had an extended warranty on my vehicle at one point but it ran out and I never went and got another one ( % 37.50) The vehicle is just getting older ( % 16.67) So, it was time to cover it before I'd be out of luck ( % 0.00) I was calling around for prices and the guy from Carchex took a little extra time with me and got the payments down to what I could afford a month ( % -11.44) What he told me on the phone sounded good because it covered the windows, powertrain and the AC ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/4
Original review: April , I liked what Carchex was offering and the experience was very good when I bought it ( % 62.83) The rep was very helpful and told me about it ( % 20.00) Having a protection plan is very valuable ( % 20.00) It helps you out as far as if something major goes wrong with the car, you can get it fixed easily without the main cost to you ( % 6.04) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/4
Original review: April , I really liked the customer service at CARCHEX and everything they had to provide ( % 48.75) I've had my vehicle for about three years now and to be safe and covered, I figured I'd get a warranty ( % 50.00) When I went with CARCHEX, everyone I spoke to was very informative and attentive to all my needs and everything I was looking for in a warranty ( % 30.00) I had spoken to two other warranty providers before then and I was very pleased with the things the CARCHEX reps had to say ( % 26.25) After that first conversation, I was ready to move forward ( % 22.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/4
Original review: April , Great customer service ( % 58.75) Friendly, knowledgeable, respectful ( % 43.75) Have patience to listen to customer concerns ( % 0.00) Will recommend to my friends and family ( % 0.00) Very satisfied ( % 65.00) Prices and deductible very reasonable ( % 26.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/4
Original review: April , We were going with CarShield, which had so many commercials on television, but the BBB didn't recommend them ( % 43.75) So, my husband was looking up some other companies and he found the one that the BBB recommended ( % -12.50) So, we decided to go with CARCHEX ( % 0.00) The vehicle protection specialist we dealt with was very nice ( % 78.00) He worked with us, was very quick to understand our questions and answered all of them ( % 43.33) We are in our 's and he also understood that and that we did not have a whole lot of money ( % 20.00) We liked to have the amount about $ less, but he got it as far as he could, so we went ahead and went with that ( % 17.78) I recommend him highly ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/4
Original review: April , I went with Carchex, but I never got my package in my email and they said that I would get it that day ( % 37.50) Before that, I googled the best car warranty companies and Endurance was high, then CarShield was rude, and then the Carchex rep was nice and reasonable ( % 33.20) He put me with the manager and they worked with me in finding the right package and payment ( % 28.57) I’m disabled and they gave me the better deal ( % 15.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , I always had a warranty for my vehicle and my previous one had expired in June ( % 10.42) When I got on with the first rep from Carchex, he transferred me to finance to talk about getting some discounting that had been offered before ( % 25.00) He seemed to do the best that he could for me price-wise ( % 100.00) Also, I found that all warranties didn't do convertibles ( % 0.00) But Carchex do convertibles ( % 0.00) I signed up right on the spot and the experience was pretty smooth ( % 31.19) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/4
Original review: April , I have a friend that has CARCHEX' insurance ( % 37.50) They were good, courteous and answered all my questions ( % 65.00) I just wanted the insurance on my truck to be covered and the rep said some things and those were about what I wanted ( % 0.00) He also said he would send copies of what their insurance covers so I'll have that on hand ( % 0.00) The price was a bit higher than what I wanted, but if it's better insurance, it may be worth it ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/4
Original review: April , I had recently bought the warranty, and something had come up with me having me to sell it ( % 18.75) I called times already to cancel it and they say “Okay let me get you to someone who can help ( % 50.00) " Then no one helps ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/4
Original review: April , I looked at a couple of warranties ( % 37.50) Some were a little higher and then some were lower ( % 3.13) I checked the Better Business Bureau and Carchex was part of it and rated A+ while the other ones weren't ( % 18.75) The customer service was good ( % 70.00) He was helpful, he explained everything fully and gave me the best price he could ( % 100.00) It was straightforward ( % 37.50) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , I spoke with James and he was very nice ( % 57.75) He followed up very good ( % 91.00) The company also had great reviews online ( % 80.00) It was a highly rated company and so I went with them ( % 16.00) I told James my situation and that the policy was for my father ( % 0.00) I didn’t want him having problems ( % 0.00) James understood and he went over everything ( % 0.00) He told me the different plans and what it covered and didn't cover ( % 0.00) He was really good and he worked with me on the price ( % 70.00) I said I'd pay it upfront instead of making monthly payments and it was really good ( % 70.00) I really like working with him ( % 20.00) It was very great customer service ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/4
Original review: April , I purchased a used car so getting an extended warranty was something I was interested in doing on my own ( % 40.83) Based on the affordability and the opportunity as far as all the different parts that come with the package, CARCHEX was definitely more appealing ( % 27.50) Once I did the online form, it didn't take very long for them to get back with me and the interaction that I had with the agent was definitely helpful ( % -2.17) He answered all my questions ( % 0.00) I definitely enjoyed dealing with him and I’m glad that I can continue to deal with him ( % 50.00) That’s definitely helpful because I don't like dealing with multiple people when it comes to one matter ( % 0.00) I like the one-on-one ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/4
Original review: April , The service agent that I was working with was very good ( % 64.25) He gave me all of my options and I chose what I wanted for my car ( % 0.00) He had to actually wait and he stayed in touch with me ‘cause I had some financial difficulties that came about because of this COVID stuff ( % 0.00) He called me back at the scheduled time and we went forward after that ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/4
Original review: April , CARCHEX had good reviews and I went with them when the manufacturer's warranty on my vehicle ran out ( % 53.75) However, I felt that I was misled ( % 0.00) I didn't realize that my warranty which was in the $, range was only good for , miles ( % 35.00) When I called CARCHEX back to discuss my issue with them, they said that their reps had read the terms out to me ( % 0.00) Their rep read to me about miles an hour and it was in their recorded call ( % 0.00) The CARCHEX rep played the recording back for me and I still didn't quite hear the terms ( % 0.00) Still, the rep whom I talked to said the terms were in there ( % 0.00) I recommended to the rep that CARCHEX should reconsider how they read disclosures ( % 0.00) They should at least let people look at their application before they agree to it instead of doing it on the phone like that ( % -30.00) That was disappointing to me as a consumer ( % -60.00) Plus I didn't get an email containing my policy ( % 0.00) When I called, the rep said he had sent that email but it must've gone to my spam as I couldn't find it ( % 0.00) I got a contract though when I called them as I was concerned about how many miles I get with the warranty ( % 50.00) That was when I found out the coverage was only for , miles and he sent me a copy of my application ( % 0.00) If people are not on top of their game when CARCHEX does the application process over the phone, they're not gonna get the terms ( % 5.00) They won't get anything in front of them ( % 0.00) Read full review ( % 35.00)
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POSITIVE 🙂
2020/4
Original review: April , The people at Carchex I dealt with in enrolling told me what they offered, which I accepted, and they were very professional about it ( % 25.25) They were polite and they didn’t go with the personal stuff, just professional stuff ( % 5.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , CARCHEX was one of the first ones that popped up when I checked out extended warranty companies ( % 31.25) And when I called them, I got transferred three times and I dealt with three agents ( % 0.00) The third person eventually got me signed up and he was cool ( % 17.50) But when he told me the lowest amount they could get the plan at, it felt a little high ( % -1.38) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , I did a search then I was looking at CARCHEX's ratings ( % 37.50) There’s some company that they are aligned with and that made a difference ( % 0.00) Their rep explained everything real well ( % 20.00) He told me about pricing and everything that would be covered ( % 0.00) He gave me a discount, too ( % 0.00) They sent the warranty to my mail almost immediately, as soon as we hung up ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , We were looking for an extended warranty for the truck and the GM dealer recommended CARCHEX to us ( % 37.50) We discussed the prices with their rep then we went over and worked out everything with everything going on ( % 0.00) He handled our concerns pretty well, too ( % 25.00) He took care of us, gave us a good deal, and it went pretty good ( % 55.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Eric detected my needs quickly ( % 35.42) More important he educated me in all aspects of coverage and didn't press for more coverage than needed ( % 46.67) All of my questions and concerns were answered ( % 0.00) Professional and friendly service! Will definitely refer friends and family ( % 18.96) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , The CARCHEX rep presented the loan well and I told him he was just the first call when I searched ( % 31.25) I also said, “I’m not done yet, so whoever gives me the better deal, that’s who I’m going with ( % 50.00) ” It was April and hasn't been that long ( % -5.00) I found a better deal and cancelled with CARCHEX ( % 50.00) The only problem I’m still having is I called them several times yesterday to let them know I need to cancel that ( % 0.00) I got hung up on, transferred and disconnected ( % 0.00) It was hours later that I was contacted by their own customer service ( % 30.00) I said, “I need to make sure you cancel this ( % 50.00) ” They said the person that was handling my case would have to do it ( % 0.00) I said, “Why does he have to do it when I’m calling you, customer service?” They said, “You have to go through the agent who set up the loan ( % 0.00) " I said, “I’m talking to you right now ( % 28.57) I want to cancel this ( % 0.00) ” Later, the agent who set up the loan called me ( % 0.00) I tried to tell her, “I had to get you on the phone ( % 0.00) ” But I found out that I did get a call, but it’s past the hour ( % -25.00) How am I supposed to call back? And today is mostly a holiday ( % 25.00) CARCHEX tried to do what they were instructed to do ( % 0.00) I get that but it keeps people in a bind ( % 0.00) I also know a lot of people are working from home ( % 0.00) But to hang up on me, that’s my problem ( % 0.00) If you can’t help me, let it be known ( % 0.00) Don’t hang up or put me on hold ( % 0.00) One time, I had them on two different lines, but this time I thought they were blocking my number so I had to use my wife’s number ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/4
Original review: April , Did everything online the way I wanted to ( % 37.50) Didn't want to be on hold with a bunch of phone calls ( % 0.00) Have too many things to do and it was a very good experience ( % 70.50) Would recommend to family and friends ( % 0.00) The representative was very efficient and helpful ( % 20.00) My old warranty expired and I wanted a new one with decent coverage and a reasonable price so I'm happy with what we set up ( % 28.06) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Always go with a car warranty that fits your budget ( % 37.50) In my case, I did my research online on Google after I had a small incident last month, then I went with CARCHEX because they were reasonable ( % -1.67) The price for my policy helps me and it works out, especially right now with me being in-between jobs ( % 57.14) The customer service was really helpful as well ( % 20.00) I spoke to two different people and the last person, Bill, was the one that helped me understand my purchase a bit more ( % 16.67) He was a little more friendly and open, so it made me really go in that direction ( % 17.75) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Signing up with Carchex was pretty good ( % 44.17) I went through a person and I received all the paperwork ( % 0.00) I haven't had any problems with them ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , Initially, I really wanted to do a warranty through my dealership ( % 28.75) But because of the pandemic, I've been trying for a month to get that done and couldn't ( % 0.00) So, I had to explore other options online ( % -12.50) I saw that the reviews for CARCHEX were good so I went off with that ( % 70.00) Then, their rep gave a strong sales pitch, starting at the very top, and lucky for him, I was willing to not ask a lot of questions ( % 33.33) The information that he gave me was very good then I went with a Titanium package ( % 91.00) But I really wasn't offered any other options right away ( % 12.02) Then after I had signed on, I wanted to know what was a Titanium pack ( % 0.00) I looked online and found that there's a Gold, and there's a this and that ( % 0.00) I felt like I should have asked more questions and I'm usually very good about that ( % 70.50) But at the time, I was more concerned with monthly payments and CARCHEX was amenable to work with me ( % 35.00) Other than that, the first payment came out but I haven't gotten a contract ( % 6.25) So, that's got me a little concerned ( % -18.75) But if they're gonna play games, then I'll just cancel and go with somebody else ( % 0.00) I also had to ask their rep at the end of my conversation with him if it was okay to cancel this contract at any time and he said I could cancel at any time ( % 50.00) But it the salesperson didn't offer that up ( % 0.00) I asked him straight out ( % 20.00) All in all, it was an okay experience, though I wouldn't say it was great because they sold me the top thing without being upfront about my other options ( % 41.88) The Titanium package was over , and that's pretty high ( % 20.50) But the coverage is there, it is excellent, and I feel comfortable about it ( % 70.00) The term is great as well ( % 80.00) At the same time, I know that I overpaid for warranty and that I didn't receive all the information from CARCHEX ( % 0.00) And I probably should have asked for that, so it was on me as a consumer ( % 0.00) Read full review ( % 35.00)
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2020/4
Original review: April , I have an SK Jaguar, and CARCHEX did my other Jaguar ( % 12.50) Their service is good ( % 70.00) I was with a new representative and they gave me a good deal ( % 41.82) The coverage was and something dollars, and I got them to make that down to a month ( % -15.56) That covered my whole Jaguar, so that was great ( % 50.00) A protection plan is valuable for for my Jaguar ( % 0.00) Things on it are very expensive and that’s why I went with CARCHEX ( % -65.00) ( % 0.00)
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2020/4
Original review: April , I bought a new vehicle when I checked out extended warranties, I liked the price that CARCHEX offered ( % 37.05) But I couldn't get a direct quote from them ( % 10.00) Instead of getting one, I had to submit information then get stuff back later ( % 0.00) I would have liked a streamlined way of getting the quote upfront ( % 60.00) Doing all their online forms was kind of annoying, too ( % -10.00) But once I talked to someone, my experience with them was good ( % 70.00) ( % 0.00)
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2020/4
Original review: April , I didn’t have a warranty on my vehicle and it’s not a good idea to not have one ( % 1.25) The specialists at CARCHEX were great ( % 80.00) I also searched for aftermarket warranties and other companies were a little expensive ( % -27.08) ( % 0.00)
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2020/4
Original review: April , CARCHEX was wonderful ( % 68.75) The rep was very kind, very polite, and he decided that he wanted to work with me to make sure that I was safe and everything got done in the right time ( % 45.31) It was a short process ( % 0.00) It was minutes and then I was done ( % 0.00) They took the payment and then everything was good after that ( % 70.00) They have really good service ( % 70.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , I googled and wrote down the top three car warranty providers ( % 23.98) CARCHEX was the first one that I called since they had good customer service and lower rates ( % 47.50) The person I spoke with was very informative, helpful, and answered my questions ( % 20.00) Also, their price was a lot less than what I was currently paying, so I decided to go with them ( % -8.33) The process was very quick and easy, too ( % 43.33) Their rep asked me a series of questions, told me the different plans that were available to me, and within not even five minutes, it was over and done with ( % 20.00) ( % 0.00)
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2020/4
Original review: April , I looked into three companies and CARCHEX was part of the ones that agreed to the vehicle that I had ( % 37.50) The whole process with them was smooth ( % 30.00) The rep was knowledgeable ( % 0.00) I was set up with a payment plan and the purchase took no more than minutes ( % -25.00) ( % 0.00)
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2020/4
Original review: April , The Carchex rep explained the warranty and was knowledgeable about the product ( % 37.50) He seemed very confident and professional in the way he answered all my questions and he didn’t lose his patience with all of them ( % 37.50) He was very thorough and complete and it was very easy to purchase from them ( % 28.78) Having a warranty for your vehicle is very valuable and with Carchex, it’s gonna be pretty good ( % 38.33) It’s worth the money ( % 30.00) ( % 0.00)
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2020/4
Original review: April , I bought a vehicle from Car City but I don't know anything about the vehicles ( % 37.50) I wanted to make sure it was covered and since CARCHEX had what I needed in an extended warranty on a high mileage vehicle, I went with them ( % 33.00) The person that I dealt with was pretty good and confident ( % 48.33) I kinda already knew what I needed, but he didn't go over the plans ( % 0.00) He also didn't specify if the payments would be every month or every week ( % 0.00) He just told me it was $ and that was what I spent ( % -10.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , I went online, told CARCHEX what I had for a vehicle, somebody called me shortly thereafter and gave me a quote ( % 18.75) I was able to discuss it with my wife and move forward ( % 50.00) They initially offered me an -month payment plan, but I asked them if they could do and they were able to do that, so that was nice ( % 36.67) Everybody answered all of my questions fully and thoroughly ( % 0.00) It was a pleasant experience ( % 73.33) I would recommend CARCHEX to somebody who's looking for the same deal ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , I looked on the internet for someone that had better ratings then I called several to get a bid on it ( % 29.17) I kinda liked what the Carchex people had to say ( % 60.00) They were very pleasant, and like everything when people are selling, they wanted me to buy right away ( % 61.95) But I told them I had to check with my wife first and I'd get back to them or they could call me back and they were very happy to do that ( % 31.25) They answered all my questions and they seemed very upfront about everything ( % 20.00) We went over the contract verbally on what's covered and stuff ( % 0.00) I haven't got the stuff in the mail yet but they sent me things through the computer ( % 0.00) ( % 0.00)
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2020/4
Original review: April , To whom it may concern, I have called the customer service department several times, on April th, I finally was able to talk to a customer server Rep, but never received a confirmation letter of cancellation ( % 21.88) I have called several times but never could get through, left several voice mail messages to call me back ( % 0.00) Not happy with responsive to my request ( % -40.00) ACCT# ** ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , I was trying to see what kind of protection service I could get on my car ( % 48.75) I browsed, read brochures, and I called Carchex on what they had to offer ( % 0.00) The representative was helpful ( % 0.00) He explained some of the plans that might fit my need for my car, what year it is and we went from there ( % 40.00) I didn’t feel like it fitted in my budget so we worked on that ( % 0.00) I was really satisfied with the promptness even though we were missing each other’s calls ( % 5.83) I was busy at one point and he probably thought I wasn’t gonna do it ( % 10.00) I told him that if I wasn’t interested, I wouldn’t give him a call ( % 25.00) Having a vehicle protection plan is all a precaution ( % 0.00) It’ll come in handy when I need it ( % 60.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , I signed up a week ago and it was smooth and easy ( % 40.28) They provided me an option and what I would get ( % 0.00) It works, but I wasn’t sure if there were more options ( % 50.00) Still, everything is going good ( % 70.00) ( % 0.00)
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POSITIVE 🙂
2020/4
Original review: April , I wanted to make sure my vehicle was covered if anything went wrong ( % 12.50) Enrolling with CARCHEX was pretty simple ( % 12.50) The rep was straightforward, helped me and explained a couple of benefits ( % 37.50) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , CARCHEX customer service is pretty good ( % 44.17) Their rep was informative and did everything he was supposed to do ( % 0.00) He broke down different policies and what will be right for me ( % 4.34) We decided on that, and then he said we had to wait days or , miles ( % 0.00) We talked a little bit about the policy-- take it to the dealer, have them figure out what the issue may be and then give CARCHEX a call and see where to go from there as far as what's covered and whatever else will happen ( % -4.38) I hope I won't have any future issues but the car is man-made, so it's bound to have problems ( % 0.00) So far, everything seems to be fine ( % 25.83) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , I wanted some extra security for I love my car ( % 29.17) I had heard from a couple of different people that Carchex was pretty good ( % 31.67) The guy who sold it to us was great and the sign up was really easy ( % 61.67) They do it by state and the guy from California was friendly and easy to talk to ( % 40.42) Whenever I have a question, he's always there to answer ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , Somebody I know said that CARCHEX hast a really good deal ( % 53.75) They were with them for quite a few years and they seemed like they were a very good company ( % 35.50) I did some research on them a few years ago but I never got to follow through ( % -20.00) Now that I am going to need it, I decided to go back with them ( % 0.00) Their sales reps were amazing ( % 60.00) I described what I needed coverage for and once they gave me the price, I told them I couldn't do that at that moment ( % 0.00) They just went ahead and started adding discounts and got me the best deal possible ( % 50.00) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , Everything went pretty smoothly with Carchex ( % 34.17) I got my CARFAX from the vehicle I was purchasing and they presented it to me, secondary to the CARFAX that I purchased ( % -30.00) And I thought it was a good idea to grab ( % 70.00) So, I went ahead and purchased it ( % 0.00) My experience with their rep was great ( % 80.00) It was really easy going ( % 43.33) It wasn’t as hard as I figured to be ( % -29.17) The cost was perfect as well ( % 100.00) It was proportionate and fair ( % 70.00) I’m sure I’m getting a good value for what I’m paying for ( % 60.00) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , I purchased CARCHEX but I have a -day window, and I'm still waiting on the documents to arrive to look through to make sure I want to continue with the purchase ( % 43.75) Their rep seemed knowledgeable and worked with me ( % 0.00) It felt good ( % 70.00) I can take my vehicle to any shop and they would cover the repairs and I have a $ deductible ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , My vehicle is beyond its time ( % 37.50) I thought to put some insurance on it ( % 0.00) However, most places didn't take my vehicle because it is at over , miles ( % 50.00) I bought something from Best Auto which I can plug into my machine that checks the codes and CARCHEX came up ( % 100.00) I went with them and the rep was professional ( % 10.00) Outside the fine print that I had to read once I got my pamphlet, the rep explained much ( % 20.56) It sounded like everything was covered until I got to the nitty-gritty to find out if I am eligible for a particular device ( % 16.67) I do a lot of driving and the engine light has come on since I got the service ( % 40.00) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , I am really happy I signed up with Carchex ( % 58.75) I got a reasonable price, can pay it monthly and am covered on my Mercedes (on which everything costs a lot) ( % 20.00) Very pleased with the coverage and helpfulness of the agent ( % 65.00) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , I just got off the line with Endurance before calling Carchex ( % 37.50) The endurance representative was really rude right upon answering the call ( % -0.71) I just hung up on him and spoke to MANDY from carchex and she was absolutely amazing!!! I couldn’t have asked for a better representative to speak to ( % 75.00) I was really iffy on buying the warranty but she sold me with all of the info and detail she put in ( % 20.00) She was also very friendly and very very human-like ( % 37.38) I hate getting on the phone and feel like I’m talking to a robot ( % -80.00) She was definitely not a robot for carchex, she was her own person and her personality alone sold me the warranty ( % 30.00) Great job carchex ( % 80.00) I’m excited to have you guys for my warranty plan! ( % 46.88)
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POSITIVE 🙂
2020/3
Original review: March , CARCHEX said they cover everything, the intricate parts except for everyday wear and tear like brakes and windshield wipers ( % 8.75) At least, I hope that’s still the case ( % -30.00) I was given a contradictory statement recently, not from CARCHEX directly but somebody saying that they know what they’re saying ( % 5.00) So I want to get some follow up questions with CARCHEX before I reach a conclusion ( % 0.00) But I also said I would have to take the vehicle to any Nissan dealership to get fixed or at least a licensed dealership ( % -10.00) So far, I was trying to see how the policy would work and the days have passed so I can take the vehicle in for a check-up but I have not taken it in yet as of late ( % -10.00) I had initially done a bit of research on the internet and they said CARCHEX was the top five ( % 25.00) But for the Nevada area, the options are so limited here especially if it’s finding great service or anything that is actually sincere and is reasonably priced and not mediocre ( % 27.98) If you find a great doctor or a great hairdresser, you cling on to them for dear life ( % 80.00) In the case of the warranty, I had three choices left but with one, I didn’t know about the new crew too much and with another, I didn’t like it so much ( % 13.41) I would trust that the mechanics will be on top of their game because the warranty company is supposed to get a dealership ( % 5.00) That is in theory but not necessarily ( % 0.00) I knew, at least, not to settle for cheaper ( % -30.00) Read full review ( % 35.00)
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POSITIVE 🙂
2020/3
Original review: March , I feel like I got a good price and a good product ( % 59.17) It's just the overall experience is not fun ( % -7.50) Although my rep was nice and knowledgeable, conversations are all very rushed, robotic and unauthentic ( % 23.33) Very scripted and all of you warranty companies are very high pressure, and you're easily irritated when challenged ( % 28.04) Kinda feels like dealing with a car salesman at a dealership, which is never a good time ( % -35.00) Again, I'm confident I have a good product, I just feel like I need a shower after calling and talking to a few warranty companies ( % 33.33) It's not personal against my rep, it's just obviously how all the reps are trained ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , I recently signed up for this service and have not used it ( % 18.75) Mainly purchased this to ensure a problem free future ( % 18.89) One less thing to worry about ( % -16.67) I was told to expect a copy of the contract to read prior to receiving a hard copy in the mail, but have not seen that, yet ( % -14.58) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , I called in to renew my warranty coverage and the salesman Archie ** was awesome! He was very knowledgeable about the coverages & options available and made sure that I understood what I was purchasing ( % 49.50) He definitely went above & beyond! ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , I called and asked enough questions to feel comfortable about the purchase of the $ ( % 25.83) , warranty for my Dodge Ram and months later I needed to use it, they cancelled it flat ( % -1.25) I'M SUING ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , Did not get my call returned ( % 37.50) Called early enough to get a callback ( % 5.00) Wanted to call and cancel and at least get information on how to cancel ( % -30.00) Linda ** ( % 0.00) Please cancel my policy for car Warranty as soon as possible ( % 0.00) Thank you ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , Honest and trustworthy ( % 48.75) Thanks for standing behind your product and word ( % -10.00) I will be back to purchase the extended warranty when able ( % 25.00) I had a change in mind due to life circumstances and priorities and these folks gave me no hassle or made it difficult to receive a refund ( % -31.25) It was a great purchase and a great return and I appreciate the understanding ( % 80.00) Thanks again I will be back in the near future ( % 7.50) Kudos! ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , Great people to work with ( % 58.75) Overall a bit high on coverage provided and policy period but decided to purchase because of previous purchase ( % -0.22) We were charged a "Waiver" because car showed up as salvage ( % 0.00) Major disappointment that they would not let us provide documentation showing State and Insurance Inspections to validate soundness of vehicle ( % -26.88) While understandable, that "status" cost us a great deal more ( % 65.00) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , The overall process ( % 18.75) I was very happy with how the initial transaction of setting up the contract was handled ( % 50.00) I feel that I will be happy once I start using the contract ( % 80.00) The people I spoke with were very professional and courteous ( % 36.50) I had looked at various companies but I felt your company was more valuable ( % 25.00) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , While I have just started with CARCHEX, thus far their customer service seems professional and courteous ( % 29.38) I do wish they could provide more information regarding car repair shops before you need one ( % 50.00) They changed my monthly payment due date as promised ( % -12.50) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , Where to start ( % 37.50) ( % 0.00) Buying a plan was a little easier than trying to get service from them ( % -18.75) I was planning on driving my car till the wheels fell off ( % 0.00) Each car before I would get around k to over k so I know how to care for cars ( % 0.00) First time for purchasing an SUV and used at that but with low miles ( % 12.50) I liked having peace of mind on major repairs ( % 33.13) After buying the warranty I still had questions and followed what I thought was everything that the service repair business recommended ( % 0.00) Even if I didn't feel it was needed ( % 0.00) If it was recommended to give me longer life to the SUV I did it ( % 0.00) Problem -- when my SUV gave me a problem out of the blue I didn't take a chance ( % 0.00) Had it towed in because I had towing service, month later after number of calls trying to speak to the person handling my claim it was denied ( % 0.00) You might think I was just upset that it was denied (yes upset) but it took over a month to get an answer ( % 0.00) Then they started with well miscommunication ( % 0.00) Yet I followed to a tee to get what information they needed each time ( % 0.00) Sent to an email that they gave me ( % 0.00) No I was at fault cause it was sent to another department ( % 0.00) Yet when I could actually talk with someone they said all the notes were clear and with the claim# each person at the company could pull it up in seconds ( % 5.00) After waiting two weeks I called daily sometimes times a day to just be told it was being worked on ( % 0.00) Imagine my surprise to be called not by warranty but by the repair shop that they had closed the claim because I failed to send in required information ( % -30.00) Then calling after I hung up with the repair shop only to be placed on hold and told the person was not available ( % -10.00) I would receive a call ( % 0.00) Never happened ( % 0.00) Now the excuses, new customer service employees might have been to blame, I had bad numbers listed ( % -28.18) Yet I left my cell# each time I called ( % 0.00) weeks days later another call from the repair shop ( % 0.00) This time denied cause the service center that handled my car from day one recommended a service past the mileage that they said it needed ( % -17.50) Never once got to talk to the rep ( % 0.00) At the end I finally was placed in touch with a senior person who apologized for the mishandling of the account and "have a nice day" ( % 30.00) To boot I am being told to pay a storage fee for the SUV being held that long even though CarChex was at fault ( % -5.00) Car Chex pays its claims through a rd party ( % 0.00) Please understand that ( % 0.00) They hide behind that ( % -40.00) They say it's out of their hands ( % 0.00) You need to talk to them ( % 0.00) Well good luck if you need them cause they WILL NOT BE THERE if you need them ( % 70.00) Get a better reputable company to deal with ( % 50.00) Read full review ( % 35.00)
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POSITIVE 🙂
2020/3
Original review: March , The factory warranty on my wife's car, the Lexus, was gonna be running out in six months and I went to the dealer but they were close to $, only for two years ( % 18.75) My insurance agent John, a Northfielder, recommended CARCHEX ( % 0.00) They have insurance with the company too ( % 0.00) The gentleman I talked to at that time from CARCHEX said the policy would give me bumper-to-bumper coverage ( % 0.00) He explained it and I said I understood about wear and tear, like windshield breaks ( % 0.00) It makes sense because that's normal, even if you buy a car today and get a warranty ( % 15.00) He was really nice as well ( % 60.00) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , I had heard a lot of great reviews about CARCHEX and purchasing the warranty was very easy ( % 57.94) I submitted an online inquiry and the next morning, someone called me back ( % 0.00) His name was Treshawn and he was very detailed ( % 52.00) He explained everything to the point where I didn’t have any questions afterwards ( % 0.00) Everything that I was thinking about, he just explained ( % 0.00) I didn’t need to have to ask the question ( % 0.00) He also made sure I understood everything and I didn’t feel pressured ( % 50.00) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , Carchex seemed to have a better price and product ( % 43.75) The customer service was good too ( % 70.00) I got it online last week and they seemed friendly ( % 18.75) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , They went out of their way to try to help me get the warranty that met my budget ( % 37.50) Overall, it was a good experience ( % 35.00) ( % 0.00)
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2020/3
Original review: March , I had a claim for my car and they wouldn't cover it, I put full synthetic oil was supposed to last for , miles, brought the car to the dealer and the dealer said that I had a blown engine, when It wasn't even the engine it was the oil pump ( % 24.17) I change the oil on time, I don't even drive the car that much ( % 20.00) This is just my weekend car ( % 0.00) And the specialist said that I had no oil, and then I'm trying to cancel the contract ( % 0.00) They won't refund me all the money that I put into it every month ( % 0.00) Don't get the contract ( % 0.00) It's a waste of money ( % -20.00) They suck!!! Dishonest company, all they want is your money, and when is time to pay they don't want to pay ( % -30.00) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , My warranty was expiring ( % 37.50) I went on the dealer’s website and they had three companies that they recommend ( % 0.00) Carchex was my first call because they were the number one rated ( % 25.00) They seem to know their stuff ( % 0.00) But their rep didn't seem very professional ( % 13.00) He bashed other people saying the others had F ratings and stuff ( % -12.50) Then come to find out, they're just a broker so Carchex ain't even gonna be the one who does the warranty ( % 0.00) I just did about minutes of research and that wasn’t enough ( % 0.00) I knew the guy who owns the dealership and I thought I’d get his opinion on it ( % 0.00) I called and he said that they offered one there and it was $ cheaper for the same coverage ( % 0.00) It's not as long, but it will cover me for three years and , ( % -5.00) Carchex's was , ( % 0.00) I had days to cancel it and I was thinking about canceling it ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , The purchasing process was fairly smooth and pretty painless ( % 34.17) The rep was very helpful and friendly ( % 28.75) He explained everything and emailed me all the quotes ( % 0.00) Having the protection plan is very beneficial ( % 20.00) If something goes wrong, I have the satisfaction that all that is gonna be covered ( % -50.00) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , My Sunday car is eight years old and it has low mileage (,), so I wanted to be covered in case anything major went ( % 13.44) I looked online and Carchex gave me an extra year for the price of what everybody else was giving ( % 0.00) They were very professional, quick, and direct to the point ( % 18.78) ( % 0.00)
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2020/3
Original review: March , My representative was Ferguson ( % 37.50) I told him that I was trying to get the most bang for my buck and that price would be a deciding factor ( % 50.00) The manufacturer offered me a nice bumper-to-bumper deal that CarChex not only matched but beat ( % 30.00) I saved hundreds of dollars! I got a -year plan with years free at a low price all-inclusive with roadside assistance and rental car ( % 20.00) I would highly recommend CarChex to anyone ( % 16.00) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , Everything went well ( % 37.50) The only problem is that it doesn't start for a month after you sign up and pay for it ( % 0.00) It's gonna be a month before I even get to drive my car at minimal because of the Coronavirus ( % -10.00) Some of the competitors had better deductibles with the same amount of coverage, but I had trouble getting from them written where I could see what they covered ( % 10.00) With CARCHEX, the policy is straightforward, but there were some things in it that I thought should have been mentioned that are not, like the injectors ( % 37.50) ( % 0.00)
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2020/3
Original review: March , I needed an extra protection for my car ( % 18.75) Everything went fine when I purchased it ( % 41.67) It was just recently so I haven't got the paperwork from CARCHEX ( % 0.00) I made my first payment so I’m waiting for the agreement and all that ( % 25.00) ( % 0.00)
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2020/3
Original review: March , I was very pleased with the customer service I received from Konica ( % 51.25) She was very insightful and understanding which made me feel comfortable with my decisions ( % 30.00) I pray this same service continues in the the future and if needed; I get paired with someone who is just as insightful with their information ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , Nowadays, anything dealing with the car is so expensive, especially when it comes to maintenance so having an extended coverage for your car is very important and very valuable ( % 11.90) Carchex was one of the top extended warranty companies ( % 50.00) They covered more things and their specialist was great ( % 65.00) ( % 0.00)
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2020/3
Original review: March , CARCHEX had good reviews ( % 53.75) Purchasing it was about a -minute process over the phone and it was pretty easy ( % 34.17) The representative was good and friendly ( % 53.75) ( % 0.00)
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2020/3
Original review: March , The reviews online were all positive ( % 30.11) That's why I chose CARCHEX ( % 0.00) James was wonderful ( % 100.00) He was very simple and to the point from the beginning, and super polite ( % 16.67) He really cared about the plan that I got for the car ( % 20.00) He worked with me on the price ( % 0.00) He asked me quite a few probing questions to see why I needed the service and he matched me to a great plan ( % 30.00) ( % 0.00)
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2020/3
Original review: March , The CARCHEX reps were pretty informative ( % 31.25) I felt comfortable ( % 40.00) We talked about certain things on the car that were covered and decided to go with them ( % 21.43) CARCHEX met my needs ( % 0.00) ( % 0.00)
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2020/3
Original review: March , I kept getting phone calls from people I did not know, and I have got , miles on my truck ( % 37.50) So, I would rather contact somebody myself rather than having somebody I do not know contact me with a number that said that they were from where I used to live -- and the area code was not the same as the area code where I used to live, so it looked liked a scam ( % 21.82) I went with CARCHEX because of the number of stars on the program when I looked at it ( % 0.00) The specialist I dealt with was fine ( % 41.67) Signing up went okay and it was easy ( % 46.67) I have a -day free trial to either decide to keep it or not, too ( % 40.00) ( % 0.00)
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2020/3
Original review: March , I was trying to get CARCHEX when I got the car, but I didn’t have the money ( % 37.50) The dealer said it was the best one ( % 100.00) And now that I have a little bit of money, it’s good to get it ( % 25.62) Cars are always expensive to fix ( % -50.00) The specialists at CARCHEX were very helpful ( % 20.00) They explained a lot and all the benefits that I can have ( % 0.00) It’s worth paying ( % 30.00) ( % 0.00)
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2020/3
Original review: March , My car went out of warranty and I didn't want the possibility of paying $,, $, $ or $ for warranty work ( % 37.50) Purchasing a new warranty from CARCHEX was the perfect experience ( % 56.82) Their rep was very professional in telling me what I needed and what I could use ( % 13.00) Everybody needs this warranty ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/3
Original review: March , At first, I was with CarShield ( % 31.25) And then CARCHEX called me and said, “Hey, why’d you get one with them? Because they have an F rating with the Better Business Bureau ( % 50.00) ” I investigated it, they do ( % 0.00) CarShield has an F rating with the Better Business Bureau ( % 50.00) CARCHEX has an AAA rating so I said, “Okay ( % 50.00) ” I canceled the policy with CarShield and I started a policy with CARCHEX, and then I deal with this thing ( % 0.00) I am a pissed off customer ( % 0.00) I bought this car which I only had for a couple of months ( % 0.00) I bought the warranty right after I purchased the vehicle ( % 28.57) The transmission went out right at about a little over , miles ( % 4.91) I just had it into the dealership to have it fixed ( % 10.00) I had it towed up there ( % 0.00) The dealership determined that it needed a new transmission, we filed a claim, they came out, and they looked for every reason not to pay out on this ( % 13.64) And then the rep said, “Well, they’re requiring us to tear out the transmission and tear it down to inspect it ( % -15.56) They told me that it was a preexisting condition ( % 0.00) And now, my car’s sitting in my driveway because I’m not paying $, to have them tear the transmission out to just say that it’s a preexisting condition and then my car would be stuck there with the transmission torn out ( % 0.00) I can buy a rebuilt transmission through Detroit Axle for , bucks with a three-year warranty and put it in myself for less ( % -16.67) All I was told was that I would have a $ deductible on a claim ( % 0.00) Nothing was ever told to me that I was going to have to pay for them to do things like this ( % 0.00) I’m stuck in a five-year contract ( % 0.00) I have a $, bill that I have to pay over the next month ( % 0.00) I have to have to fork out the money out of my pocket to fix the transmission and I have to do the work myself ( % 0.00) I bought the warranty so I didn’t have to deal with this ( % 0.00) It’s a big issue ( % 0.00) Somebody needs to do something about these warranty companies because they’re all doing this ( % 0.00) They’re scamming customers and titling repairs as preexisting conditions, or excessive wear and tear at the customer’s abuse of the vehicle ( % -25.00) At first they wanted me to get them a whole year worth of maintenance records, but I said, “I just bought the damn thing ( % 25.00) ”I’m thinking about trying to get an attorney to file a lawsuit against them because they just screwed me and they’re not doing the repair on the vehicle ( % 0.00) How is it that it’s a preexisting condition? I didn’t have any problems when I bought it ( % 0.00) I drove it from Springfield, I drove it to my house, and then I drove it for another several weeks, put over , miles on it, no problems, until a couple of days before the tranny went out, I noticed it was slipping, but I thought it was just me ( % -5.00) And then after a couple of days, the freaking thing just went completely haywire ( % 10.00) It wouldn’t go anywhere ( % 0.00) And then now, they’re doing everything they can to keep from paying out on this ( % 0.00) And they got away with it because now, I don’t want to fork out $, to have the transmission torn out at my expense ( % 0.00) The dealership wants five grand for the transmission plus the labor, and that includes the labor to install it ( % 35.00) But the thing is I can do it myself for less than two grand, and I wasn’t going to pay five grand to the dealership to have it done ( % 27.78) So, now, if I had them tear the transmission down to inspect it, and they were set on determining that it was a preexisting condition no matter what happened, they were set on doing that ( % -15.56) I talked to two mechanics and they said there’s no way at , miles that they would be able to determine whether or not it was a preexisting condition because the wear and tear is going to be there ( % 50.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , CARCHEX has good reviews and very good price ( % 66.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , My service contract advisor, Sterling, and his supervisor, Daniel, were very helpful ( % 28.75) They have me a steep discount for paying in full ( % 35.00) They assisted me when we needed to change information and upgrade the contract ( % 0.00) Pros: great options and choices, willing to meet needs, and have adequate coverage options ( % 46.11) Good rating reviews ( % 70.00) Seen transparent on coverage (will know more when we have to use) ( % 50.00) Cons: price was a bit higher than others, but they were willing to give some discounts, optional high tech and other options not discussed and cost more to add ( % 20.70) Getting customer loyalty department was impossible to get a hold of and never returned calls (however, with the virus outbreak limitations, they may have been understaffed) ( % -66.67) Had to call advisor several times, but he was The only one who called back or seemed who could help me ( % 0.00) Some miscommunication on adding the optional coverage ( % 0.00) Was told it would be added as a one time compliment without additional cost, but was told later that they were unable to do it ( % -25.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , I was comparing CARCHEX with some other guys and CARCHEX got the best reviews ( % 41.67) Their specialists took care of me pretty fast ( % 22.50) With a new car, having an extended warranty is pretty valuable ( % 19.32) We'll see if I need it, but better safe than sorry ( % 16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , After shopping around and seeing that CARCHEX seemed to have the best prices, I went with them ( % 68.75) Buying my warranty was very straightforward ( % 48.75) The rep I spoke with was very clear and professional ( % 11.50) He had excellent phone manners ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , My factory warranty ran out within the last month ( % 18.75) It's something I've had before with other vehicles and I just feel it's worth taking it ( % 8.75) It's like health insurance ( % 0.00) You might not need it but if you do, it's there ( % 0.00) I looked over a few different companies and I compared apples to apples to see what was covered and what wasn't ( % -10.00) And from what I found, CARCHEX had better coverage than what I was looking for ( % 50.00) I was very happy with their rep ( % 100.00) He was very knowledgeable ( % 20.00) The monthly payment is a bit more than I wanted to spend but I know I have the option that I can cancel it anytime ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , The warranty that I initially had stopped servicing California vehicles and on top of that, I had exceeded the mileage ( % 29.17) So I got online and CARCHEX popped up ( % 0.00) The quote was great ( % 80.00) I liked it ( % 60.00) They went over everything it covered ( % 0.00) I started with the Silver Package and then I recently upgraded to Gold ( % 0.00) The Gold Package covered a little bit more than what the Silver Package does ( % 15.63) Before I upgraded, I was calling CARHEX because I was going to put my car in the shop ( % 0.00) My check engine light came on and I spoke with the representative in regards to everything that was covered ( % 40.00) I wanted to be reassured before I took it to the dealership to get it checked out, to make sure everything was covered that they were gonna be looking at ( % 50.00) The representative emailed me a list of all the parts that were covered ( % 0.00) But when I talked to the guy who upgraded me to Gold, he said that he couldn’t do that and I didn't understand because there was a representative that emailed me a list of all the parts that was covered for the Silver Package ( % 0.00) Now that they were upgrading with the Gold Package, I was assuming that he would be able to do the same thing ( % 25.00) So that would be my only mishap ( % 0.00) I don’t have a problem with logging on to the website and going through the actual contract, but to get that email with list of those parts that’s covered and the possibilities, it kinda saved me to go through all that process of logging in online and scrolling down the whole contract ( % 1.48) You gotta kinda look and pay attention at what you’re looking at in the contract to see the part that tells you what’s covered and what’s not ( % 0.00) I really felt that if the rep woulda take the time to look at the contract and figure out a way to do it, I'm sure that he would be able to do it ( % 40.00) He was capable of doing it ( % 20.00) But other than that, everything else is fine ( % 14.58) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , When I bought the car, I had it under a seven-year warranty ( % 37.50) But Honda only gives three-year warranties, so I bought the extended warranty at the time I bought my car ( % 0.00) But when I had it refinanced, I told them I wanted the warranty included and they did not listen to me ( % 0.00) They didn’t add it to it, so I had to go out and buy a new one ( % 13.64) I looked at the ratings and CARCHEX was on the top out of the top rated ones ( % 50.00) But my car will be five years old in September and I’ve only got , miles on it ( % 5.00) And instead of the -day policy, CARCHEX had to extend it to three months because I didn’t have enough mileage on my car ( % 0.00) But that’s not my fault and that’s not fair ( % -35.00) I’m a good driver and I don’t have to drive all over the place ( % 70.00) Why should I have to be extended for three months? But that is their policy and I’m not happy about that part ( % -40.00) Other than that, I talked to their rep over the phone and he was good ( % 28.75) He was a gentleman named Alex and I didn’t have any problems whatsoever ( % 0.00) When I had a couple of questions, he got right back to me on them ( % 14.29) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , Purchasing CARCHEX coverage was very good ( % 64.25) They were very informative and explained everything carefully ( % 5.00) I’m just waiting for the welcome kit and then we’ll go from there ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , My vehicle is getting a little bit older ( % 11.81) The extended warranty company that I like was gonna charge me more, but CARCHEX was reasonable ( % 35.00) I also liked the service that I received ( % 60.00) Their rep, Jeff, was a really nice fella and everything went very well ( % 40.00) I'm a necessity worker and I have to get back and forth to work ( % 0.00) So with the pandemic that is going on in our world, having an extended warranty is very important ( % 52.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , I got Mazda and I know they have known issues so I researched online ( % 37.50) The CARCHEX salesman was very good ( % 91.00) He was very polite and wasn't pushy ( % 20.00) The reps told me about all the different plans and I chose the one most appropriate for my needs, and I wasn't pushed into anything ( % 33.33) I was overall very pleased with them ( % 32.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/3
Original review: March , I got an extended auto warranty from Carchex ( % 37.50) I was shopping for the best price, the lowest I could afford ( % 100.00) They were the best that I could find ( % 100.00) My experience with their rep was all right ( % 28.57) The only thing, they got the wrong address ( % -25.00) I tried to get them to change and they haven't yet ( % 0.00) They said they were going to send me another policy, but I ain't got anything ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , The reps of Carchex did well ( % 0.00) They explained everything in detail ( % 0.00) If I had any questions, they answered them ( % 0.00) And everything seemed to be a go ( % 0.00) The payment plan was good as well ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I purchased a policy from Carchex last year ( % 0.00) I had seen good reviews online about them ( % 70.00) Then it ended up being canceled ‘cause I couldn’t afford the payments ( % 0.00) So I was getting a new policy and it was a great experience ( % 46.82) It was pretty easy ( % 34.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Carchex was pretty high up in ratings when I Googled them ( % 20.50) I also called a few places and Carchex had competitive pricing ( % -20.00) Their rep was very courteous and professional ( % 44.00) It was good dealing with him and he explained everything ( % 70.00) It's very valuable to have a protection plan ( % 20.00) It can get expensive ( % -50.00) I got one for peace of mind if something would ever happen ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Purchasing the policy was pretty straightforward and pricing was good ( % 44.17) The rep was pretty informative ( % 25.00) They did a good job ( % 70.00) I made sure it covers what I like and they showed me online what the contract covers ( % 50.00) It covers everything ( % 0.00) It gives you a little peace of mind if something happens as the vehicle gets older ( % -1.04) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , When I looked over a handful of review sites, Carchex was consistently in the top three of those ( % 37.50) All these types of insurance products are a little risky, depending on how things change ( % -18.75) But they seem to be more stable than others, which was why I started with them ( % 50.00) They told me the best that they could and they were pleasant ( % 86.67) I told them my budget and they were able to beat it ( % 50.00) They said they had these specials going on ( % 0.00) However, I’m a little concerned with what I got, but not because I’m afraid of what they told me ( % -39.38) I have more questions than normal, so I am going to take advantage of the -day cancelation period, do some more research and make sure that this will work for me ( % 41.25) I’m calling a lot of my local shops that I would potentially use and see if they ever used Carchex ( % 0.00) Carchex says they work with any company that is certified, but I’ve already found a couple that they do not ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , A vehicle protection plan is very important with the car we got because you can’t work on them like you used to ( % 52.00) CARCHEX is one of the best, they said ( % 100.00) In getting their service contract, pricing was important, coverage was most important, and the rating that they got online ( % 43.33) They finally worked with me and got different types of discounts ( % 0.00) The protection plan pretty much fit what I need it to do ( % 32.50) I’m satisfied with it ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , When I purchased the vehicle online from one of these online sites, my mind was already made up that I’ll purchase an extended warranty ( % 0.00) It mostly mattered that whoever had the best reviews is who I went with ( % 75.00) CARCHEX also had extra things that they had to offer and also the amount of time, like the , miles on top of what was already on the vehicle ( % 25.00) Purchasing was very nice ( % 78.00) Normally I’m very busy, so the gentleman had called me back about three or four times, and it didn’t seem to bother him ( % 6.50) A lot of times, he seemed to inquire about some things and I just say, “I’m not sure ( % -25.00) ” I didn’t have the time to go over everything ( % 0.00) He then emailed me and I was reading in my own time ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , CARCHEX's rep was very persistent ( % 20.00) He kept following up ( % 0.00) I told him that I was checking with Lexus to see what their business offers ( % 10.00) I went in my email to compare what he offered and what Lexus offered ( % 0.00) As soon as I got hold of the email, he was calling me again ( % 0.00) I guess he set the email to where every time I checked it, it gave him a notification letting him know that I was looking ( % 0.00) The rep sent an email saying that he was following up with me to see if I still want their service ( % 0.00) I told him what Lexus was offering me and the pricing ( % 0.00) It was less than CARCHEX's ( % -16.67) So, the rep gave me the same benefits at a cheaper price ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Vehicle protection plans are very valuable and CARCHEX is the second warranty I've purchased ( % 10.00) I researched them and they were at the top of the list ( % 50.00) Purchasing the plan was easy ( % 43.33) Their rep was great, too ( % 80.00) He had my wife cracking up, laughing ( % 0.00) I had a Cadillac Escalade ( % 0.00) The engine went out and I also changed my oil ( % 0.00) CARCHEX didn't give me any problems ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , My husband picked out Carchex ( % 0.00) I spoke with someone and he explained everything pretty well ( % 25.00) He could’ve been a little more detailed with it ( % 23.75) The quote could’ve been a little bit cheaper and it should cover more things than what he said ( % 15.63) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , The person I dealt with answered all my questions ( % 0.00) He got the job result for me, and he was outstanding ( % 50.00) Also, I did my own research and I liked their reviews ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I found Mr ( % 0.00) S ( % 0.00) ** to be extremely professional and helpful in getting me to agree to purchasing the warranty package ( % 10.00) Mr ** was a great listener and quickly answered my questions ( % 56.67) I told him he must truly be a great asset to Carchex ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , CARCHEX's rep explained the coverage very well and when I hung up from the conversation, I knew exactly what I was getting into ( % 22.50) However, I couldn't remember exactly what my mileage was that time and he gave me his number and extension to call back so I could give him that information ( % 12.50) I left the information on his answering service but then I didn't get a reassurance callback ( % 0.00) Also, he said he was gonna text what he talked to me about over the phone and that I'd get that same information in my welcoming pack ( % 0.00) I haven't seen that text message either ( % 0.00) Still, he was fantastic ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I used to be a Carchex customer but I had to let it go due to financial problems ( % -6.25) But my experience with them was great ( % 80.00) They gave me a better offer at the time I was returning back ( % 25.00) They're pretty fast ( % 22.50) I'm a single mom and if my transmission goes out, how will I be able to take me and my children to school, work or around? It's very important to have an extended warranty ( % 31.62) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , My warranty has expired from my vehicle and we decided that this is a vehicle that we plan to keep for a long time ( % -5.00) So, we wanted to make sure it was covered ( % 50.00) We looked around and Carchex was the first one to get back to us ( % 12.50) Their price was reasonable so, we decided to go with them ( % 20.00) The rep was very knowledgeable, friendly and he made sure that all my concerns were taken care of ( % 35.83) Having the protection plan calms us down because if anything goes wrong with that car, we would be without a car and without money for a while ( % -32.78) So, that would help us out a lot ( % 0.00) Peace of mind, that's all it is ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I had a really good interaction with the rep when I was purchasing the policy because he also provided me more information about the company ( % 60.00) I haven’t experienced a claim but just off the initial cost, I will recommend them ( % 40.00) If I come into a issue with my car, I know I’ll be covered ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I tried to go with Endurance but they didn’t get back in contact with me early enough ( % 3.33) CARCHEX got in touch with me the same day ( % 0.00) I got bumper-to-bumper insurance for my car ( % 0.00) They told me I would have to pay the first month, and then after that, they will send some mail out to me, and then to give them a call back ( % 12.50) But I haven't received the mail yet ( % 0.00) But as far as going with CARCHEX, it's good because the down payment is only $ and they work with you to get your car fixed ( % 14.89) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Bill, the CARCHEX specialist I spoke with, was very knowledgeable and he represented himself well ( % 20.00) I enjoyed talking to him ( % 50.00) They worked with me on the payment plan and they gave me different options about it ( % 0.00) Since I am not working right now, however, I have to watch my spending ( % 28.57) I had to cancel it because I am not going to keep the car ( % 0.00) When I canceled, I talked to another person, Larry ( % 0.00) He was nice and I wanted him to e-mail me back and say that they got my cancellation, but it took him a week to respond ( % 30.00) It kept me hanging and wondering ( % 0.00) When I called today, they said that he was out sick ( % -71.43) It made me nervous so I had to send a certified mail cancellation ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , The car is up in age, so an extended warranty is gonna be of value to me if something happens ( % 0.00) Carchex is very good ( % 91.00) I dealt with them online and I also talked to their specialist on the phone ( % 0.00) They pretty well explained the coverage plan to me ( % 25.00) It was easy to purchase and they were very helpful ( % 31.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I had the CARCHEX service contract and didn’t need it because I'm not using the car that much ( % 20.00) But now, I started using the car and at the same time, I'm doing a little maintenance here and there by myself, taking my girlfriend to doctors' appointments and stuff to Los Angeles in Pasadena, in that area ( % -9.38) I decided to go ahead and get this extended warranty along with my service maintenance ( % 0.00) I called so many other people but they said that they weren't able to get it done in California ( % 29.17) CARCHEX does for California, and they transferred me to them ( % 0.00) Ken was excellent ( % 100.00) He was professional ( % 10.00) I still haven’t received the packet in the mail, though ( % 0.00) Ken said he was gonna send it to me and I should be receiving it in the mail ( % 0.00) But the car is working fine so far ( % 25.83) It's pretty good because I had the warranty before ( % 47.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Someone I know who has Carchex said that their services were good ( % 70.00) The rep I dealt with answered the questions that I had and he was very detailed on what their extended warranty covered ( % 52.00) He was great ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , It’s super important to have a protection plan especially when you've run out of factory warranty and then one thing goes wrong ( % 5.83) All of a sudden you're like, “Oh, my God ( % 0.00) How am I gonna pay for this $, bill?” I’d rather pay for a few thousand dollars for that peace of mind ( % -20.00) It’s worth it to me and CARCHEX had the best reviews online ( % 65.00) The guy who helped me was great too ( % 80.00) He answered all the questions but he was super chill ( % 33.33) I didn’t feel pressured to buy anything ever but he was persistent so that was good too ( % 70.00) It took a few days and he stayed in contact with me ( % -20.00) I worked with him to sign up and then I talked to a manager when I actually bought the thing ( % 0.00) He was on the phone too ( % 0.00) It was super easy ( % 38.33) I just gave my card information and it was like, "Yup, I agree ( % 0.00) ” ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Purchased a policy recently for a high mileage car I was going to keep ( % 8.00) The next day I decided I was going to purchase a new car and not keep the high mileage car ( % 9.88) I call CARCHEX to cancel and was told to fill out a questionnaire to get the cancellation completed ( % 0.00) I filled out the questionnaire, emailed it back to the person at CARCHEX, and that person never emailed me the cancellation confirmation that they told me they would do once they got the questionnaire back ( % 13.33) I will be stopping the credit card payments and will be letting consumer reports (whom recommended CARCHEX) know of this incident ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , The representative was very convincing and he was very good ( % 78.00) They have excellent customer service ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , The rep told me what to do to file a claim ( % 0.00) He was very good ( % 91.00) He gave me his contact information ( % 0.00) So it’s good to know a name and who you can call ( % 70.00) Purchasing the warranty was pretty easy ( % 34.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , My sales representative, James ** was fantastic! He carefully walked me through the details of the plan (without any pressure), and made me feel very comfortable in my decision to purchase the warranty plan ( % 30.67) I highly recommend him, as well as Carchex ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , My car has got almost , miles on it and I intend on keeping it because I really like it ( % 20.00) The car's in good shape but I just wanted to be covered just in case ( % 70.00) I went online and Carchex had some good reviews and according to those reviews, they were one of the top rated companies ( % 60.00) So, I contacted them and the reps made the purchase simple ( % 0.00) They were friendly and professional ( % 23.75) They spent some time with me and I got some information in the mail, which was the warranty and a booklet on how to file claims and stuff like that ( % -10.00) So, it shouldn't be a problem ( % 0.00) The rep said the payment plan would be zero interest ( % 0.00) It is payable over two years for a four-year warranty and they’re withdrawn monthly ( % 0.00) It was a favorable experience with Carchex ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I looked into the policy of Carchex and ended up getting one ( % 0.00) But I talked to my dad and he told me that for the mileage of my car and the amount that I'm driving it, it wasn't a point to have an extended warranty ( % 0.00) I went with his advice and I ended up cancelling it ( % 0.00) The reps were truthful and answered all of our questions ( % 50.00) They told me if I cancel in days, I would get my money back, which I did ( % 0.00) So, the whole experience was good and I'd recommend it to somebody else ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Everything went smoothly in signing up with CARCHEX ( % 40.00) Nothing was complicated -- I picked the plan, went over it, and paid for it ( % -50.00) The specialist I dealt with was very informative ( % 20.00) He was very good ( % 91.00) Having a vehicle protection plan is very valuable ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Thank you for your time and information ( % 0.00) The warranty coverage looks great and the price was definitely right ( % 54.29) I look forward to working with you in the future ( % 0.00) My previous warranty company gave a lot of extra perks for the first months, but you guys cover more for the duration of the term ( % 14.58) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , The representative was very helpful in getting me the right warranty with a great price ( % 42.86) He also helped with answering all of my questions and made a very good first impression ( % 58.00) I checked the reviews first, which lead me to go with CARCHEX ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , I had to call the bank to dispute my refund ( % 0.00) They kept sending me to the answering machine then ask you to leave a message and they never call you back ( % 0.00) mins on hold ( % 0.00) Long wait times Get a person and they put you on hold but if you spend money they can process it right away ( % 11.79) The bank called them ( % 0.00) My money was back on my card in minutes ( % 0.00) Dont waste your money days waiting period and a miles ( % -20.00) Your car could break down on the th day and you only be at miles and you still can't get your car fixed ( % -1.85) Don't get fooled by this warranty true story ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Carchex had the best coverage for the money on the vehicle that I was trying to get a warranty on ( % 100.00) The purchase was easy ( % 43.33) I had questions afterward and called back in and they put someone in charge who was very knowledgeable ( % 10.00) Right now, it's a good experience ( % 49.29) I hope that what they had told me is really gonna happen and all the different items that are covered on my warranty ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , Thank you for making my purchase of this warranty easy and understandable ( % 43.33) I will definitely recommend you to my family and friends ( % 0.00) It was easy to speak with the young many who helped me and he answered all of my questions in a way I could understand ( % 34.44) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/2
Original review: Feb ( % 37.50) , The warranty on my vehicle is gonna be up in about a month, so I was shopping for an extended warranty ( % 0.00) The Carchex salesperson who I spoke to reminded me that I had a warranty with them back then with a GMC Denali that I had ( % 0.00) Their rep was knowledgeable, courteous and professional ( % 35.00) We went over the details of what was available and it was pretty cut and dry ( % 19.44) I like the package ( % 0.00) But I had some hesitation in regards to how the whole GM replacement part of it would go ( % 20.00) I called back to cancel it because I was gonna go with the dealer but Carchex had a better deal overall, so I decided to go ahead and keep them ( % 16.67) Anyone who’s getting a car that’s not a new car should get an extended warranty ( % -6.82) It's useless if you purchase a new car, but it’s a godsend if you can find the right price and the right package ( % 5.19) I had a satisfactory experience with Carchex ( % 0.00) If I had to do it all over again, I would still make the same decision ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , The warranty that I had through the dealership had expired at the mileage of , ( % 0.00) A protection plan is very valuable because you'll never know the unexpected expenses that come up at any given time ( % 15.00) I went for CARCHEX based on their Google reviews ( % 0.00) The young lady that I spoke to passed me onto her manager to get another $ off for a military discount ( % 0.00) It was simple and easy ( % 21.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , The process was easy and the coverage was decent ( % 30.00) They put a cap on repairs this time, I did not have one previously ( % -16.67) Overall satisfied with the service ( % 25.00) The warranty covered most electrical items and almost everything mechanical ( % 50.00) The sales rep had a lot of knowledge of the products available and was able to suggest a product that met my needs ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I came across CARCHEX online looking at different insurances ( % 0.00) Getting my vehicle protection plan from them was easy ( % 43.33) The reps answered all my questions ( % 0.00) The plan is pretty good and I’ve already recommended it to a couple of people ( % 47.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I’ve had CARCHEX in the past ( % -25.00) I’ve had to use them before, so I think they're extremely valuable ( % -12.50) And we’re getting close to the end of the month for the month, and so I wanted to go ahead and secure a coverage ( % 40.00) I did a little bit of research and then once I’ve talked to CARCHEX, they gave me what I thought was a very reasonable deal ( % 3.62) And I decided to go ahead and go with them ( % 0.00) Their reps did a great job ( % 80.00) Give them a call and take the time to research it and then just negotiate ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I haven't had to use it yet and hope I never have to ( % 0.00) It's a peace of mind thing ( % 0.00) I use my truck to tow a th wheel camper and hope to go across country soon ( % 0.00) I looked at a different company, but got better value with yours ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I haven’t needed to use my benefits yet ( % 0.00) But so far, I’ve been happy ( % 45.00) I’m hoping that when the time comes, the process will be just as easy ( % 43.33) Customer service has been easy ( % 43.33) No pressure while I was deciding when to purchase coverage ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , The customer service was nice and the paperwork was very simple ( % 30.00) The price was a little steep, but they said they cover everything, so I'm not really too concerned about it ( % -14.37) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I recently Purchased a Porsche Boxster S with miles ( % 0.00) You don't buy a car like this without an extended car warranty! I called and was immediately quoted and now my sports car is covered for months or up to miles ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , My vehicle is a Mercedes and it’s got hot parts ( % 25.00) I was able to get a coverage set up with Carchex ( % 50.00) The deposit was only $ and everything was good ( % 35.00) The agent was nice and for the most part, explained everything to me what was covered and how long I had on my warranty and all ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I’ve already been using CARCHEX, and I had it on my other vehicle, and I totalled it ( % -12.50) And I’ve been using it for a while, and I like it ( % 0.00) So since I replaced my vehicle that I totalled, I went ahead and got the warranty on it because I do it for ride share ( % 0.00) The person that sold me the contract was excellent ( % 100.00) He called me several times ( % 0.00) I called on the later half of November and cancelled my policy on the vehicle that I totalled ( % -8.33) Then they went ahead and took out another payment in December ( % 0.00) And I called and I complained about that because they should never took that money out because they told me they were gonna stop payment on it ( % -30.00) They haven’t done anything ( % 0.00) I called my credit card company and I filed a dispute with them ( % 0.00) And in return for that, I called them back to find out what was going on because I like dealing with CARCHEX ( % 0.00) I didn’t wanna have to deal with my credit card company ( % 0.00) I’d rather just deal with CARCHEX to get my money back ( % 0.00) In the meantime, I’ve already started a new policy on my new vehicle ( % 13.64) So I started over again this year with a new policy altogether ( % 13.64) The day before yesterday, the guy told me, “Well let me see what I can do ( % 0.00) ” Then I never got a call back from him ( % 0.00) I didn’t know what was going on ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , The CARCHEX rep that I dealt with was very accommodating and explained everything clearly ( % 15.00) My experience has been fine ( % 41.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Carchex was the best one we could see at the time ( % 100.00) They seemed to offer a little bit better than some of the other warranty companies ( % 6.25) I called Carchex and the gentleman I spoke to answered all our questions ( % 0.00) We wanted to get the warranty sooner after my daughter purchased her car ( % 0.00) The gentleman gave a number so my daughter could call ( % 0.00) She was at work and it was difficult for her to take a call or buy the warranty at that time ( % -50.00) But she agreed with my research that Carchex was good ( % 70.00) I got the top protection plan and their rep guided us pretty well ( % 37.50) In every sense, he was excellent ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , We had Carchex once before and they were a good company to deal with ( % 70.00) They handled our purchase well ( % 0.00) The first young person I talked to told me the amount that it would cost to cover the car and it was more than I could budget because we’re on a fixed income ( % 23.75) We’re senior citizens ( % 0.00) And so, he put a manager on the phone, and after a while, we came to a point where we could afford it ( % 0.00) ‘Cause I was really gonna hang up and try someone else, but they were willing to work with me ( % 22.50) However, it took almost two weeks once for them to get out, go through the car with the checks at the dealership, to be sure that it needed what they said it needed ( % 50.00) And it was inconvenient to not have your car for that long, even though we had a loaner ( % -32.50) The first assessor that we had seemed like he was a little too anal ( % 3.13) We didn’t have him anymore when we had a claim in the future, it was someone else and it went along a lot smoother ( % 0.00) It’s hard to blame a company for their employees because you don’t know and they don’t know on day-to-day people have bad attitudes sometimes and the rest of us have to suffer ( % -49.58) But it was just one assessor ( % 0.00) And we didn’t have that problem anymore ( % 0.00) I told people that Carchex was more than fair with us and I would recommend them ( % 60.00) I was very highly satisfied with their service ( % 50.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , My experience with CARCHEX has been fine ( % 41.67) I went ahead and cancelled, though, today ( % 0.00) The cost was a little bit too much for me ( % 0.63) Originally, I was thinking that I could get by reasonably on the cost of it because my car had some miles on it ( % 28.75) It was probably gonna need some work on it ( % 0.00) The cost they quoted me the first time was a pretty good quote, but then they realized that the mileage was wrong from what they thought it was and what it actually was ( % 14.00) So, the price went up after that, so I decided not to keep that particular product ( % 16.67) I never used it, so I was able to back out of the contract and get my money back ( % 16.67) CARCHEX did what they could for me and they actually reduced it the second time, but it wasn’t the quote I got the very first time ( % 10.83) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I bought a new vehicle and it didn't have a warranty on ( % 13.64) I was calling and getting quotes, and the rep from CARCHEX was good ( % 70.00) They were able to guide me into the best protection plan ( % 75.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I had a little hesitation about car warranties because I've heard bad things about them, but not CARCHEX ( % -44.38) They were pretty straightforward and worked with me on the price I wanted ( % 31.25) If I ever need it, hopefully it's easy to process the claim and get my car taken care of ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I already had extended coverage on my vehicle, but whenever I took it in to get the heater fixed, the current protection I had didn't wanna cover everything ( % 5.00) I agreed that $ to replace a heater motor was not enough money for labor and parts, so I ended up having to pay for it out of pocket ( % 0.00) I looked for a new warranty and I saw a bunch of good reviews for CARCHEX ( % 41.82) Purchasing was very straightforward ( % 48.75) I told them exactly what was going on ( % 25.00) The company that they were trying to put me with was the same company I currently have, and I told them no ( % 0.00) So, they switched it up ( % 0.00) I took the documentation whenever it came in the mail to my body shop and I asked them, "Is this one a better coverage than what I had before? Because if it's not, I'm gonna cancel it ( % 50.00) " They looked over the book and they think it is ( % 0.00) They said it connects them in the shop ( % 0.00) When I first purchased through my other policy, they were very salesman-type, calling me every five minutes and they wouldn't let me think of what I wanted exactly to pay ( % 14.37) CARCHEX kept me around the same payment and they listened to everything I voiced that I needed ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , We bought a different truck and it’s kinda gotten pretty loaded ( % 12.50) I thought it might be worth spending an extended warranty on it ( % 30.00) I'd seen Carchex's ad on Facebook and I called them ( % 0.00) The gal that answered there was cordial enough ( % 0.00) After she got off, a guy got on there and started off being a smart-ass, East Coast guy ( % 0.00) I mentioned it to him and things straightened out, and then we went our way ( % 0.00) He toned it down quickly ( % 8.89) Carchex can improve by having the same person from start to finish ( % 0.00) Other than that, everything else went well with them ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , The ratings of Carchex online made me decide to buy a warranty from them and everything was smooth ( % 40.00) They put some dude on the phone and he started spitting out numbers ( % 0.00) I said that I would pay him this much and I told him I wanna pay upfront ( % 20.00) I paid cash ( % 0.00) Maybe I coulda got a better deal but it worked well ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , No pressure sales experience of a quality policy that is reasonably priced, that which could not have been beat elsewhere ( % 20.00) I had multiple phone calls with a number of companies, but none were as courteous, responsive, and well informed as Carchex ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I went online and I checked on numerous companies ( % 0.00) I liked Carchex's record and how long they’ve been in the business ( % 27.50) I liked everything about the company ( % 60.00) They had a great rating ( % 80.00) I read the reviews and the reviews were good ( % 70.00) And the price was more than with another company, but I liked their process better ( % 53.33) Also, they were gonna work with where I bought my car originally from and I needed to make sure that the dealership was under their umbrella ( % 43.75) The experience with them was great, but I had to cancel it because my son traded in my car for a new one ( % 46.82) It was a short time that I was with them, but I would recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I felt good interacting with Carchex's specialist and I hope I got the best price ( % 85.00) I also had them call me with regards to another vehicle that I am trying to figure out an extended warranty on, and their numbers were pretty comparable ( % 25.00) And I have two vehicles that are substantially years apart from each other ( % -12.50) So, that was a little alarming ( % -14.37) I’m gonna be giving a car to a kid, and I wanna make sure that the car is a safe vehicle and that they don’t have to worry about anything ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , The Customer Service Representative who helped me on the phone was very patient, and professional ( % 15.00) Was very helpful in explaining coverage, and payment plan ( % 20.00) Customer Service was great, and even called his Manager to assist when he didn't know the answer ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Got initial call from representative who put me on hold a couple of times looking for a specialist who could give me an actual quote on an extended warranty ( % 0.00) Evidently none was available & representative stated a specialist would call me in a couple of days after a ( % 32.50) m ( % 0.00) Pacific time as I had requested ( % 0.00) However, that was multiple days ago & no one has ever called me back, so I am VERY disappointed ( % -32.50) Have now placed another written request for a quote & see if someone responds ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I bought my car from my daughter in and the warranty on it has run out ( % 0.00) I did some research and Carchex came up as number one and then Endurance was number two ( % 0.00) The first salesman that I talked to at Carchex was very pleasant and helpful ( % 60.17) He then put the manager on the line to close the deal ( % 0.00) I told them that I was considering another company, which was Endurance, and the manager walked me through to get to the Better Business Bureau, because I'm not really savvy on online ( % 20.00) And he said, "Do you see where they've had complaints and we've had ? And do you see that they've lost their Better Business Bureau rating?" However, I felt like he was kinda sketchy ( % 50.00) It was not anything that made me not go through with the company, though, because I did purchase it ( % 0.00) I then paid my first payment with my Capital One credit card, and I had to give the manager all the pertinent information on it ( % 25.00) That would have been Monday, a week ago, and then this past Saturday night, my credit card company texted me and asked if I just made a charge for around to Amazon Pay (India) Private Limited ( % -10.71) I had never heard of that but it might be something that I have an ongoing payment that I don't know that it's going to them ( % 0.00) So I told them I wasn't sure, and they stopped my card ( % 50.00) I finally did talk to somebody in the Fraud Department, and they told me about over $ that had been charged to my card that, thankfully, they didn't do ( % 0.00) My point is that, Carchex was one of only two places that I used my card in that week ( % 0.00) And I'm worried to death ( % 0.00) Capital One is looking into it and I'm hoping they're gonna come up with where were these charges made ( % 0.00) But at this point, I don't know who hacked my card ( % 0.00) Also, I haven't gotten the packet with the information in it ( % 0.00) One other thing that I didn't like about them was that I couldn't place a claim until I've ran a thousand miles or it has been a month ( % -12.50) I told them that there's no way I'll run up a thousand miles - I go miles to work and back maybe four nights a week ( % 0.00) And then, they made it miles and gave me three months to do it ( % 0.00) So, that was my only choice ( % 0.00) But I had compared it to my friend's warranty and it was cheaper ( % 0.00) I got more years of coverage ( % 50.00) She only got four and I get six ( % 0.00) I only paid for two years and get four years payment free ( % 20.00) My monthly payments are less than hers ( % -16.67) So, I was happy with that part ( % 80.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , So far our only dealings have been purchasing a Carchex extended warranty, but that process was simple and smooth, no high pressure sales tactics and no badmouthing of other providers ( % 4.92) Should we need to use the warranty we're confident it will be just as smooth ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Dealing with the rep from Carchex was high pressured but it was okay ( % 33.00) I was gonna wait and then I got to hung up on them, but that was not the only way I could get away from them ( % 0.00) So, I was gonna check with some more down there ( % 17.22) If it's not a good insurance, I'll drop it so fast it'll make their heads slam ( % -7.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Carchex is the best extended warranty company that I’ve searched up ( % 100.00) They gave me a deal that I couldn’t refuse and getting the plan was very simple and professional ( % 5.00) They put me on a plan that I could afford which was the silver plan for $, total and they gave me a two-year payment option ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Got a quote that was over $ more than other companies ( % 18.75) They kept telling me we aren't the cheapest company because we do things right ( % 28.57) Found other people recommending Endurance ( % -12.50) Ended up getting a policy with Endurance ( % 0.00) Carchex emailed to follow up on my search for an extended warranty company ( % 0.00) I replied that I chose to go with Endurance ( % 0.00) They responded that Endurance wasn't a reputable company and shared a link to the Better Business Bureau that showed Endurance's recommendation level as N/A and Carchex as A+ ( % 50.00) What I found more interesting was that on the BBB site Carchex had a user rating of out of stars and Endurance was out of stars ( % 50.00) When I pointed that out they then offered me $ off ( % 0.00) I didn't respond ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Carchex had a lot of positive reviews over some others ( % 22.73) And then their price was also reasonable ( % 20.00) Everything went very well with my purchasing experience with them ( % 20.00) There was no pressure ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I decided to get extended coverage for my vehicle because with my past experience, every time that my extension warranty runs out on anything, something happens ( % -25.00) I like the pricing of Carchex and they also had better reviews than others ( % 50.00) I had no bad experience when purchasing the protection plan ( % 35.00) Their reps were knowledgeable, too ( % 0.00) However, it could be a little bit cheaper, but it is what it is ( % -18.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Jeremy sold me a contract for reduced rate @ months ( % 0.00) Debited month contract for first payment ( % 25.00) Tried to contact Jeremy by phone and W ** ( % 0.00) Finally customer service put me in contact w/ Jeremy (who agreed I was not charged right) who transferred me to Matt ( % 14.29) Matt put me on hold (it went to a message to leave my phone number) ( % 0.00) Never received a call back from Matt ( % 0.00) The next day I called c ( % 0.00) s ( % 0.00) and Matt answered the call! He said he didn't call back because Jason needed to listen to the audio ( % 0.00) It would be the next day ( % 0.00) Matt transferred me to cancellation dept ( % 0.00) (Because this is the worst customer service ever, and what if I have issues with my car? I had lost trust in your company to satisfy me ( % -100.00) ) Drew was pleasant yet he to did not know that the cancellation form in the email says to complete information and MAIL back ( % 27.78) (He believed it was all done via email) Drew offer an additional discount but I serious am VERY skeptical of this company and how they will do business IF I ever had a claim ( % -49.17) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I went to a dealership to talk to them about vehicle warranty and I got a runaround and a stupid price ( % -80.00) Somebody told me about CARCHEX ( % 0.00) I looked them up online, and they were number one in the United States ( % 0.00) Their rep was really helpful and told me what it was gonna be, what it covered ( % 20.00) I paid more but I’d be happier with it ( % 50.00) Their rep was polite and informative ( % 0.00) I asked him a question and he answered it ( % 0.00) He sounded like he was concerned that I got a good deal ( % 70.00) To me, it’s always important to have something like an extended warranty because back in the old days, even with my old cars that I have now, I can fix them myself ( % 15.00) But with this Challenger, I can barely imagine what’s behind the dash with all the electronics and how much it costs ( % -5.00) I know there are at least three computers on that car ( % -30.00) Changing the oil is about all I do on it, so it’s valuable ( % 0.00) I’ve used a warranty in the past, on different cars ( % -12.50) As a matter of fact, I bought a used car, a Lincoln Town Car ’, which has a dealership-provided warranty on it, and it was transferred to me ( % 0.00) I was able to use it two days after I bought the car and I found that amazing ( % 55.00) But I was able to have a $ part put on for nothing ( % 50.00) The CARCHEX rep told me that their warranty is non-transferrable ( % 0.00) He said if I sell the car and there’s anything left on it, then they’ll send me a prorated amount back ( % 0.00) If I have to sell the car tomorrow, then the contract would be terminated, and a prorated amount would be sent back ( % 0.00) I like that part ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , Question about local service stations ( % 0.00) I was not able to find a local service station ( % -12.50) The service rep was very helpful ( % 20.00) Had to call x ( % 0.00) Second call great ( % 40.00) st was a holiday but none called the next day ( % 0.00) Did leave a message on day one ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I was asking for legitimate people who would carry out because I understand that a lot of people are not paying when there is a problem with the car and I don't wanna experience anything like that ( % 0.00) I was surfing online and Carchex came up ( % 0.00) The rep was very professional and helpful ( % 13.00) He explained to me what they would do and what the procedures were ( % 0.00) I hope that I'm gonna be having a good experience with them ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , My wife and I both bought trucks in December and one of them didn’t have an extended warranty on it ( % 0.00) So, we bought a warranty to ensure that we have an extended warranty, and that it exceeds the manufacturer’s warranty ( % 0.00) The one that was being offered to my wife was almost $,, so it was prohibitive compared to CARCHEX ( % 0.00) The staff we worked with were quite knowledgeable ( % 0.00) We opted to go with the platinum plan because it covered everything from the basics through the gold plan and then a few other things, which made it very attractive ( % 22.50) Overall, we are very satisfied ( % 32.50) If a friend were buying a new car and they were looking for that kind of insurance, I would certainly recommend CARCHEX ( % 31.69) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I really like my representative ( % 20.00) He has a great phone personality, and is very helpful! He was able to suggest what policy I should have at a similar cost to the one that just expired ( % 38.75) And when I called him with questions, he called me back right away ( % 14.29) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I asked the Carchex rep a couple of questions, and they answered everything to my satisfaction ( % 0.00) The gentleman I spoke to was very good in working with me on a payment plan ( % 91.00) He did a good job helping me meet terms according to my situation, so it’s very good ( % 80.50) There's nothing that I think could be improved unless they can make the price cheaper ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I was concerned about my vehicle due to its age ( % -12.50) So I shopped around for a warranty and CARCHEX did a very good job of explaining everything ( % 91.00) The package I got seemed to be good ( % 70.00) But then I had to cancel it because it turned out that my car's odometer doesn’t work ( % 0.00) They said for me to get it fixed they would have to use part from something else and then something else might not work ( % 10.00) And so that wouldn’t be worth it ( % 30.00) That wouldn’t be a good idea, probably, to change it ( % 70.00) So, that would make it hard for it to be insured, unless they just did it for a number of years or a time, but they won’t -- as well as with the odometer thing too ( % -29.17) Nevertheless, they have been very quick to deal with ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I did the initial research and found out that CARCHEX was one the best one ( % 50.00) It turned out that the warranty is not as comprehensive as I would have liked, but it's better than nothing ( % 55.00) I would have liked for them to have a more inclusive warranty ( % 55.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , We have a warranty still in effect with EasyCare and it's about to expire so my husband got on the internet, found CARCHEX on the top , and we called them and we bought it ( % 50.00) It will not take effect until we're , miles on my car ( % 0.00) We haven't had to use it so we're good so far ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , I just purchased my extended warranty on my Jeep ( % 0.00) I will not need to use it for at least years, but the customer service was excellent and I hope the customer service will be excellent when I need to use the policy ( % 56.67) ( % 0.00) ( % 0.00) Time will tell ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2020/1
Original review: Jan ( % 37.50) , He notes to me I was sold a contract for Auto Warranty coverage from American Auto Shield ( % 0.00) Let me say that had I known I was not getting a Carchex Auto Warranty but rather a third-party especially one as shady as American home or car shield, I would have never agreed or excepted a contract with them ( % -8.33) I am now finding out that they have a way of making covered items dropped off ( % 0.00) Previously covered items and the adjuster also Denies that he’s been shown issues from one of the shops ( % -16.67) They have a very rude and abrasive customer service rep who cannot simply look up the part, nor can they respond to my request for copies of all the paperwork on my claims ( % -19.50) I I am beyond frustrated with this company and their delay tactics and their tactics to not adhere to their own contract and coverages ( % -5.00) I cannot even access my claims information that was provided to them, first on / by “N park Lincoln”, Or last week's information provided to them by “bring your own parts“, Who gave a line item by line item description of parts and labor and costs ( % 28.33) I cannot deal with these morons anymore but I still need copies of the two claims sent into them for the same items on the same car ( % -26.67) I need what’s approved and what is not and why ( % 0.00) I also need to find out if my rental has been approved As well as the repairs ( % 0.00) I wasted a week with my car in the shop and a weeks worth of a car rental waiting on these people To give me a decision and instead they used delay tactics, do not pay fair market value for labor and in fact because they would only cover half the charges approved to be covered, I had to move my vehicle from North Park Lincoln and take the time to take it to a second shop ( % 10.56) I am done wasting my time and energy, dealing with them ( % 0.00) I would be most grateful if you could get the current list of approved items, and email it to me ( % 25.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , At the time I purchased my CARCHEX warranty, it seemed that they had better reviews ( % 50.00) But after I signed up, I realized that the positive feedback is largely related to the sales portion and how their salespeople behave during calls ( % 11.36) It's on how they answer questions which is a pleasant experience overall ( % 36.67) But then, after that is over and there is a claim, that’s where things really go downhill ( % 20.00) Once I decided to cancel, I sent an email and I made a phone call ( % 0.00) I was on hold for about minutes and I hung up because no one was picking up ( % 0.00) I tried to get the same salesperson to contact me and cancel the policy ( % 0.00) That was a couple of weeks ago ( % 0.00) However, I have yet to hear back from anyone ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , After one day of reading reviews I learned that the company has less than favorable reviews ( % -16.67) After calling and having the service canceled, it is still showing on my credit card ( % 0.00) After repeated phone calls, I cannot get a answer or a callback ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , When I bought a from CarMax, I also bought an extended warranty ( % 0.00) But it'll run out when I make my last payment in about two weeks ( % 0.00) I looked at several different sites and reviews of car insurance places on the internet and most of the time, Carchex came out on top ( % 25.00) Signing up with them was easy ( % 43.33) I called and told them I was interested in getting a price on the plan ( % 25.00) Their price was in line with everybody else, but they were rated a little higher ( % 3.13) The rep explained it all to me like a used car salesman and I decided to go with them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , I bought my vehicle from a car lot ( % 0.00) I wanted to make sure everything was covered so I decided to get an extended warranty ( % 50.00) Carchex was the top provider that came up ( % 50.00) Everything was good with my experience with their reps ( % 70.00) They were professional ( % 10.00) However, I just feel that there could’ve been more offered on it than what it was ( % 50.00) It was just motor, transmission and powertrain warranty, no suspension ( % 0.00) I just got an offer today so I might be cancelling Carchex ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , I looked into inquiring about extended coverage for my vehicle because my other vehicle is covered and I thought it was a good idea to have the extended warranty on it ( % 28.75) I figured if anything was to go wrong with it, like the transmission, it needs to be covered ( % -50.00) Carchex came highly rated when I was trying to find out a good warranty ( % 43.00) I called them and I talked to a couple of people ( % 0.00) At first, the rep tried to sell me a six-year warranty and I didn't really think that was warranted because I probably won't keep that vehicle that long ( % 13.33) But other than that, I figured he was just trying to make money and I understand all that, so it was no big deal ( % -6.25) I just told him what I wanted ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , My vehicle started getting into the higher mileage bracket, and sooner or later something's gonna go, so I figured it would be a good time to look into an extended coverage ( % 31.67) I saw the advertisement of Carchex on TV and my experience purchasing a warranty from them was very good ( % 91.00) It was all explained to me and I like the way they knew what they were talking about ( % 0.00) It was also at a price that I thought was reasonable ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , I used Carchex back in ( % 0.00) I recently acquired a warranty from them because the car has a lot of miles on it ( % 0.00) Purchasing from Carchex was easy ( % 43.33) The reps did good ( % 70.00) I understood everything they were saying ( % 0.00) The rep was cool, too ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , The courtesy and responsiveness was very high ( % 20.80) I am only giving three stars because upon reading the exclusions in the warranty I find it covers virtually nothing and and also does not cover diagnostics ( % 0.00) The plan I had explained to me is different than what is in print and I requested to cancel the contract once I read the warranty and what it does and does not cover ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Everything was great with my experience with Carchex and everything's fine with the coverage I was looking for ( % 60.83) Getting started with the process wasn't difficult at all ( % -50.00) My interaction with their rep was cool as well ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Carchex has refused to honor warranty claim on preapproved repair work by a certified repair facility ( % 0.00) Work was performed in July, ( % 0.00) They also do not respond to queries about claims either by email or phone ( % 0.00) Standard response is, "call back in - days ( % 0.00) " Average wait to speak to a person/agent is in excess of minutes ( % -15.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , I had a leased car, which I bought from the dealer at the end of my lease ( % 0.00) I didn't have any coverage on it so I went out and looked at coverage ( % 0.00) I had gotten Carchex, but I called and terminated the policy when I disposed of the car ( % 0.00) The process to purchase and cancel the policy was very pleasant ( % 95.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , The Carchex rep we spoke with was very helpful ( % 20.00) He helped us compare rates and showed us their reviews online on the PPP board ( % 0.00) And because of the pricing, we decided to go with them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Having a vehicle protection plan is extremely valuable for my high-end car ( % -12.50) And due to the persistence of the sales representative, I got an extended coverage from CARCHEX ( % -12.50) He was very thorough, professional, and accommodating ( % 15.00) He stayed in touch with me and also called me on Black Friday to offer a Black Friday special, and I enrolled ( % 0.79) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Purchasing a warranty from CARCHEX over the phone went well ( % 0.00) The rep was able to get me the best protection with them ( % 75.00) I like the way that they handled me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Everything seems pretty awesome so far ( % 45.00) On November , CARCHEX wrote me an email for the order confirmation of the contract and there was a slight error in the engine detail on my truck ( % -16.67) So I wrote them back and made that correction ( % 0.00) I told them that the engine of my truck is ( % 0.00) liters turbo diesel, and not a ( % 0.00) twin turbo ( % 0.00) The rep also wrote back that day and said he would update it ( % 0.00) I’m still waiting for them to send me the hard copy of the policy ( % -29.17) But I got what I wanted, and it was a decent price for what it was ( % 16.67) Purchasing the policy was pretty easy ( % 34.17) The rep was suggesting I buy the Silver Plan, instead of the Platinum or Gold plan ( % 0.00) It was $, more ( % 50.00) I read through all the coverages and I went over it with them ( % 0.00) I had a bunch of questions about and I verified something about the fuel pump ( % 0.00) I asked them if it covers the two fuel pumps on the truck, and they said yes ( % 0.00) I asked if I could get that in writing and the rep said that our conversation was recorded and that it was verified ( % 0.00) I don’t know how long they keep those voice recordings ( % -5.00) But it seemed like they were doing their best to try to get me a good plan ( % 85.00) When I read through all the benefits of the higher plan, it was kinda interesting ( % 37.50) With the lower-priced plan, it included the injectors in the fuel system, which was part of that repair that I had to have done, whereas the higher dollar plan included pretty much everything else except the fuel injectors themselves ( % 23.33) All modern transmissions are controlled electronically ( % 20.00) And the higher-priced plan covered all the electronics like the navigation system, the Bluetooth stuff, and the electric switches ( % 0.00) It covered more on the transmission ( % 50.00) They have a $, payout on it because it covered all the different suspension parts as well ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , I wanted to acquire an extended coverage because the dealer was offering a lesser warranty for a higher price ( % 12.50) I looked up CARCHEX and one of the other big companies ( % -6.25) But the other one never called me back ( % -6.25) I tried calling them and nobody picked up ( % 0.00) CARCHEX reached out within two hours ( % 0.00) They gave me a quote right away ( % 28.57) It was black Friday then and they had a sale going on, so it worked out ( % -16.67) The interaction with their rep was good ( % 70.00) They were helpful, really nice and straightforward ( % 48.75) They explained the quote, what the coverage was and it was clear ( % 10.00) For what the price was, I thought the package was fair ( % 70.00) I gave them my payment information, and then it was done ( % 0.00) The process was quick ( % 33.33) But I ended up canceling it yesterday ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , I bought a truck and it got a lot of miles on it ( % 0.00) It's all highway miles, but still I was concerned about it over the long haul ‘cause I needed to get about three years out of it, and I drive a lot back and forth to work, and I wanted the security of having a plan there ( % -2.50) I started the process of buying the policy with CARCHEX ( % 0.00) It was a quick and painless process but it's days before you can actually use it ( % 16.67) They sent me the initial packet and I looked it over yesterday ( % 0.00) It seemed everything is pretty good ( % 47.50) The rep was good too ( % 70.00) I talked to another gentleman after him and they were helpful over the phone ( % 0.00) That was the first time I've ever dealt with them, and I was pretty impressed ( % 50.00) Also, they were the number one rated online ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , From the initial contact to now, Carchex was incredibly pesky and persistent, more so than I have ever experienced with any company ( % 55.00) Initially, I said, "No, thanks ( % -5.00) ” I wish they had stopped continuing to push for it, but they very aggressively tried to get my business, which I ultimately had to give them because they were one of the only two that were going to cover my car with the proper coverage that I needed ( % 5.00) The other company had slightly better terms available and after getting the other company a trial run to see what would happen, they failed to produce ( % 3.00) I wanted to see what Carchex could do, so when I was ready, I reached out to them and said okay ( % 35.00) Things went smoothly and painlessly after ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , My experience in purchasing a warranty from Carchex was great ( % 80.00) It's recommended through my insurance company and there were recommendations everywhere ( % 0.00) Their reps were very knowledgeable and very helpful ( % 20.00) They did more than I was expecting ( % 50.00) I really appreciate the service provided ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Contacted CarChex to get a quote on an extended warranty for Infiniti QX ( % 0.00) Intent was to compare with a quote from CarMax ( % 0.00) The salesperson hung up when I would not provide the CarMax quote ( % 0.00) VERY UNPROFESSIONAL! ( % 25.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , First I found Carchex administered by Royal Administrators to be the pantheon if warranty coverage companies ( % 25.00) The proof is my Mustang had a new transmission, fuel system overhaul and throttle assembly replacement, water pump and these far exceeded the $ contract price ( % 11.82) They covered even when I had emergency repairs during hurricane Matthew and did not have a chance for shop to call ( % 0.00) Note! I made sure assiduously that my car was serviced iaw service manual schedule ( % 50.00) Carchex is a stellar company and has an A+ rating with BBB ( % 25.00) Seriously, this is a real owner’s review and if you do your service as required carchex covers the repairs of items listed in the contract when they fail ( % -21.11) Rest easy, don’t fall for others in BBB that are cheaper and have consumer warnings by BBB ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , After many phone calls and e-mails trying to sign me up I finally said yes ( % 25.00) Made first payment by credit card over the phone ( % 25.00) Have not heard or seen anything else (yes) since last week ( % 0.00) But of course CARCHEX is only a broker so I suppose the real info will come from the warranty provider ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , In case something happens to my car in the future, I purchased a warranty from CARCHEX ( % 0.00) I looked at the reviews before I bought it though ( % 0.00) And people say that CARCHEX is one of the good ones ( % 70.00) The rep was very helpful ( % 20.00) When I called back and I asked him how to make claims, he explained it to me ( % 0.00) He also gave me the extension number ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , The Carchex agent with whom I spoke was very pleasant and very careful to explain all details of the contract and my payment schedule ( % 41.17) I felt confident that I could put my trust in him, and I was delighted to find a year warranty at such reasonable payments ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , My representative took the time to explain coverage, and he listen to my concerns! The rates were given as well! He wasn't pushy with his sales also ( % 0.00) That describes it wasn't about him, but it was about my choice! I would let most of my friend know how great my sales rep was ( % 65.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Carchex will not refund my money, days after purchase ( % 0.00) I've called up to times and have been put on hold for min or transferred multiple times, with no answer ( % 0.00) I've also contacted the salesman, asking for a refund and he's ignored my emails ( % 0.00) I have filed with BBB ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , I had gone around to so many warranties and wasn’t satisfied with what they were offering ( % 50.00) They had F rating, or they don’t follow through with their claims ( % 0.00) So I called Consumer Affairs, and I got in touch with CARCHEX ( % 0.00) They were very, very polite, and very nice ( % 52.00) They tried to help me as much as possible, and I appreciated it so much ( % 13.33) But I heard that they didn’t follow through with their claims ( % 0.00) One lady said she worked for CARCHEX and it wasn’t good and she could count on her fingers how many claims weren’t completed ( % 60.00) I’m a new-time buyer, and that was my most biggest worry ( % 50.00) So I switched to Endurance ( % 0.00) They did a couple of extra things that CARCHEX didn’t, and they offered roadside assistance ( % 0.00) The price was comparable ( % 0.00) But as far as my budget went, Endurance won ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , CARCHEX's rep did a good job ( % 70.00) He upsold me, but that was his job and I don’t have any problem with that ( % 0.00) I’m still waiting for the hard copy though, which would be my only concern ( % -14.58) Although he was thorough about explaining the plan to me, I need to look at it as it is in writing ( % 0.00) It has only been about days, so maybe that’s normal ( % 7.50) And when reached out to him this morning, he got right back to me and that was a good thing ( % 32.86) Overall, I’m happy ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Purchasing a plan from CARCHEX was fast and easy ( % 31.67) I never had an extended warranty and I was really interested in getting it because I really like my Cadillac ( % 22.50) The rep was outstanding, very informal and helpful ( % 35.00) When it came down to the money that I had, he was very good at explaining the payments ( % 37.72) He offered me a plan that was higher and he was even capable of extending the payments to months and making it lower ( % 22.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , I have been a customer since and have always been treated great ( % 80.00) CarChex covers what it says in the contract and no hassles or excuses ( % 0.00) I highly recommend CarChex ( % 16.00) Price and service are excellent and phone staff are polite ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , It’s always better to have the warranty ( % 50.00) I wanted to make sure that I was covered in case there were any issues and I had to come out of pocket ( % 50.00) Carchex looked like a good option and they seemed to have good reviews ( % 70.00) Their rep was very good ( % 91.00) He explained the different options really well and tried to ensure that I was receiving service at a good price ( % 30.00) He worked with me a lot to accommodate what I was looking for ( % 0.00) It couldn't have gone any better ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , I had a good experience with the reps of Carchex ( % 70.00) They negotiated with me ( % 0.00) They did a good job and they were professional ( % 40.00) It was sufficient in the job they were doing ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Volkswagen cars are expensive and I'm hitting about , miles ( % -50.00) I wanted an extended warranty that I didn't have to pay $, and had a reasonable monthly payment ( % 20.00) It was great dealing with the Carchex rep ( % 80.00) I'm very satisfied with my coverage ( % 65.00) It provides peace of mind and security that after , miles or a month, everything on the vehicle is covered in terms of any issues that I may have with the car ( % 0.00) I'll just use the number for CARCHEX and then they'll work with the dealer ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , When we purchased the car, it had a warranty on it and we received a letter on it that it was gonna expire ( % 0.00) They gave us a certain time so we can renew, but my wife took a bit of a while to renew it ( % 21.43) So we were looking for a company to take that over in case anything was to happen to the car ( % 0.00) I checked everywhere and Carchex was the one that stood out and had good reviews, number one rating, and great customer service, so I chose them ( % 75.00) Going by the contract and seeing the possibilities that if something were to happen with my car, it’ll be covered ( % 0.00) I feel great about it ( % 80.00) I had just taken my car in for a check up ( % 0.00) They checked the motor, the transmission, and they did a full safety check ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , I researched the heck out of CARCHEX and according to my research, they are one of the best companies in this area ( % 100.00) They did a pretty good job of covering everything that ended up needing to be covered, but it took them forever to take care of things, to approve things and to get things paid ( % 47.50) The dealership ended up keeping my car for at least a month, six weeks, two months at a time while I was driving around in a free rental car ( % 5.00) It was costing them through the nose but they were so slow and inefficient ( % -30.00) My car just sat in the parking lot at the dealership without even being worked on while we waited for the warranty company ( % 0.00) I didn't appreciate that one bit ( % 0.00) Right now, my car is in tip-top shape because I've maintained it so well over the last couple of years that it needs absolutely nothing ( % 16.19) We'll see what crops up when it does, and then I'll see what their performance is in taking care of things ( % 0.00) So far I'm satisfied and happy with it ( % 46.67) Everything as I inquired was provided to me to my satisfaction and I was pleased with the entire interaction ( % 25.00) I prefer it to be a little more cost-effective and economical, but we'll see how things develop over the next couple of years ( % 15.31) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , In my mind, Carchex is in the business of making money ( % 0.00) Like an insurance company, the profit is in not having to pay on claims, for which they have collected a premium ( % 0.00) However, since my premium makes me a contributor towards Carchex’s profitability; I believe some semblance of customer satisfaction, not only should be expected, but achieved ( % -5.00) I have submitted two claims and I have experience some level of dissatisfaction with both ( % 0.00) The initial claim (a ball joint) was covered, but I had to pay the difference in the labor-rate, because Carchex would only pay up to $/hr ( % 0.00) I take full responsibility for this oversight ( % 35.00) I should have reviewed my contract thoroughly, but I missed that ‘Extra Cost Option’ ( % 0.00) To Carchex’s credit they assisted me is resolving and adding the labor-rate add-on and I was please they listened to my objection and resolved it ( % 0.00) So, here the crux of the matter ( % 0.00) I believe the Guarantee; the Convenience; but the Commitment component on the claims-end is somewhat muddy ( % 0.00) The Carchex administrators do their jobs and pay the minimum possible on the claims (again profitability) ( % 0.00) I have a Cadillac and I will only have it serviced at the dealer ( % 0.00) The dealer will only use OEM parts, but the administrator wants to substitute a universal part ( % 6.67) In addition, the dealer stated Carchex refused to pay for the full labor hours utilized for the repair ( % 35.00) Now, I have to pay two differentials; ( % 0.00) ) OEM water pump and ( % 0.00) ) approximately an hour and twenty minutes of labor; this on top of my $ deductible; zero saving - more stress ( % 20.00) Here comes my “the customer is important” part ( % 40.00) I believe at some point, the administrator should have acquiesced and paid for the OEM part (or at the very least offered to split the cost differential), rather than put me in a situation where I would be forced to transport my vehicle to an independent repair facility; which does not specialize in Cadillacs ( % -23.00) I am all for making money, but to what end will I and the other Carchex customers be affected? At times the Peace of Mind component disappears, why? Upon a vehicle failure, you fear your warranty company will not be there for you when you need them most ( % 1.94) I truly believe Carchex is a good warranty company; I would love to recommend Carchex to any person looking for “Peace of Mind” ( % 60.00) However, I feel in crunch time the Carchex’s Brand Promise should ring true!!! Read full review ( % 51.68)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , My experience with Carchex was great ( % 80.00) I did my research and I found out that they were the best warranty company to go with ( % 100.00) It was easy to get the insurance and the people were very pleasant and even very cordial when I had to get out of the agreement because I bought a new vehicle with full coverage ( % 41.46) They were great ( % 80.00) If I needed to go back to them, I would ( % 0.00) I would refer them to anybody ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , I looked Carchex up online and it had good reviews ( % 70.00) Setting up the account with them went pretty smooth ( % 32.50) The guy I worked with was good, and it has been easy to get things started ( % 56.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , I probably wouldn't do Carchex if it was an ordinary car, but it's a Dodge Hellcat and it's a very expensive car, $, ( % -45.00) I like Mandy from Carchex ( % 0.00) She was very, very truthful about everything with the car when it comes to the policies ( % 65.00) I hope they are the people they say they are, because from what I've heard, they're good ( % 70.00) So far I like them ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/12
Original review: Dec ( % 37.50) , Knowledgeable staff ( % 0.00) They were very helpful ( % 20.00) The cost was acceptable ( % 0.00) The coverage was explained clearly ( % 10.00) The gentlemen I spoke with gave me explanations of the coverage and the payments ( % 0.00) I understood the program and am looking forward to the service ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , I had extended coverage with CarShield and I was not pleased with their coverage ( % -25.00) When the salesman called me, he told me that my car would be covered from bumper to bumper, except for maintenance side of it like tires, brake pads, battery, radiator, and lights ( % 0.00) When I had been with them a couple of months, I asked them to send me a policy ( % 0.00) And I found that they had about three pages of exclusions that they didn't tell me about ( % 0.00) So I felt that they had not been upfront with me and I didn't want to do business with them ( % 0.00) They didn't cover seals, hoses, and anything on the emission system ( % 0.00) There were a lot of things that they didn't cover that were mechanical terms that I did not understand ( % 0.00) I decided that I wanted to go with a company that I could understand ( % 0.00) So, I did some research and I called about six different extended warranties ( % 0.00) I spoke with CARCHEX and asked them specifically about the things that were not covered in the other extended warranties, and they were covered by CARCHEX, so I went with them ( % -12.50) Also, the sales representatives were nice, efficient, and patient with me ( % 60.00) They called me back ( % 0.00) They checked with me too ( % 0.00) They were good follow-up people ( % 70.00) They were very polite and they seemed like they knew what they were talking about ( % 20.00) I told them my experience from CarShield and they assured me that that would not be the case with this company ( % 0.00) The representative went above and beyond ( % 0.00) He gave me his name and personal extension number ( % 0.00) He said if I have any problem, I could call him directly so I don’t have to call the company ( % 10.00) I actually have a person that I can call and talk to ( % 0.00) So, I really appreciated that ( % 20.00) However, I would like to receive a policy so that I could look over it for my scrutiny ( % 0.00) I have paid the first payment, and I have it set up to come out every month, but I don’t have a policy ( % 25.00) I understand that there are some exclusions, but I would like to know exactly what they are ( % 25.00) But this company has less exclusions than most ( % 16.67) At this particular point, I’m very satisfied and I would definitely recommend them ( % 27.22) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , Everything went pretty good when I signed up with them, but the guy never told me that they were the underwriter ( % 47.50) I thought I was getting it directly with CARCHEX ( % 10.00) Then, when I got the package, it was not directly with them ( % -5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , Purchasing my warranty from CARCHEX was a very good experience ( % 91.00) I ended up talking to a couple of different companies 'cause their rep had to call back and forth but still the process went fine ( % 13.89) However, there's a caveat in their contract about commercial vehicles and it says full or part time ( % 17.50) I use my truck four or five times a year for a side business I have ( % 0.00) They should have some clarifications about what would be covered and not covered and whether they would consider my truck commercial or not ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , I cancelled the one I had before and joined CARCHEX ( % 0.00) The one I had before had a lot of bad reviews and was $ a month forever ( % -70.00) The CARCHEX rep gave me a rate and I went outside and got my mileage, but it was a little bit more than what I thought ( % 10.42) So, he raised the price a little bit ( % -18.75) He said it was something a month for two years, and then the next four years is free ( % 20.00) They had a better rating ( % 50.00) And I got the book with all the benefits in it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , The agent was very detail-oriented, which was why I decided to go with them ( % 20.00) He was able to guide me with the best protection plan that was best for my car ( % 83.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , My daughter bought a used car and she's had a few iffy things, and I've been after her to get an extended warranty ( % -20.00) The Carchex guy was very informative so I was pleased ( % 35.00) We got him the information, and then he gave us the details and let us decide whether or not we wanted to go ahead and do it ( % 0.00) We had it put on a credit card so it'll have a monthly deduction ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , I’ve had breakdowns before and it’s nice to have unexpected insurance when you’re not expecting something to break ( % 35.00) I’ve been looking at an extended coverage for a while, coverage on whole vehicle and I was looking online ( % 20.00) From what I read about CARCHEX, it seemed to be pretty good ( % 47.50) The purchasing experience was okay ( % 50.00) I recently bought a new used truck, so I got that ( % 6.82) And then after talking to CARCHEX, I decided to go ahead and get one for my other vehicle too ( % -12.50) The rep was informative ( % 0.00) They answered my questions and offered me the best price ( % 100.00) The couple times when they called me and I didn't have time to talk to them, I asked them to call me back and they did ( % 0.00) There was one plan they brought to me, which I didn't like ( % 0.00) They understood and found me something different ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , CARCHEX's rep was very thorough ( % 20.00) I interacted well with him ( % 0.00) They seem like a good company to work with ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , I needed an extended coverage because my vehicle coverage was about to wear out ( % 0.00) Purchasing a protection plan from CARCHEX was okay ( % 50.00) I've had them for three weeks now ( % 0.00) The young man that helped me, Turell, was a good guy ( % 40.00) He seemed to do what he needed to do to get things done ( % 0.00) He was clear and he answered my questions ( % 10.00) He did a good job ( % 70.00) He was professional, thorough and went over everything with me ( % 10.00) When I would stop him and ask him a question about something that I didn't understand, he would get back to me if he didn't understand it as well and clarify it for me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , I bought a car but the warranty that the dealership was trying to give me was too high ( % 16.00) So, I went out looking for my own ( % 60.00) I bought the CARCHEX warranty the same day and everything was good ( % 35.00) They answered anything I asked them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , Sometimes, things happen when you least expect it ( % -30.00) That was why I went ahead and got an extended warranty ( % 0.00) When I purchased the vehicle on the dealer, they said CARCHEX was one of the best ( % 100.00) The sales guy explained to me everything, and he showed me the step by step ( % 0.00) And it was very easy to understand ( % 56.33) They helped me a lot with the customer service matters ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , I checked my car's existing insurance, like when it was gonna expire, then I did a search and found the best deal I could get from Carchex ( % 100.00) I checked with them and their guy provided me a couple of good deals as well, so I bought it ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , I got extended coverage for my vehicle thinking that I don't wanna go to the mechanic and worry about them getting over on me ( % 0.00) I went for CARCHEX since they had higher ratings and I had a good experience signing up ( % 47.50) The reps were friendly and they explained everything ( % 37.50) They didn't rush me and there was no pressure ( % 0.00) They did let me think about it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , I noticed that there were a number of recalls on my car, and my car is a , which is a decent year for cars ( % 16.67) I have a certain amount of money left to pay off the vehicle, and I'm getting close to paying off this vehicle ( % 10.71) And that's usually when things happen to the vehicle ( % -25.00) So I wanted to go ahead and be smart about things and proactive instead of reactive ( % 21.43) CARCHEX is the only one that I've heard of that actually does what they say they're gonna do and is not a scam ( % 0.00) I have a co-worker who has CARCHEX, and she's the only person I've ever heard that had an extended car warranty that she purchased not at a dealership, and it actually was beneficial ( % 0.00) CARCHEX figured out if I was eligible, what I needed and how long I wanted to keep the vehicle ( % -5.00) At first, there was that seller point where, "Okay, we're just gonna quote you for this top of the line package ( % 41.67) " And I may not want the top of the line package or I may not wanna have to pay for that ( % 50.00) So I was like, "Woah, no ( % 0.00) I'm tell you right now, I can't afford that ( % 28.57) " So, they still worked with me to find something within my budget and still get adequate coverage, which is great ( % 56.67) I'm still within that -day period, so I haven't utilized the warranty, but going off of what my co-worker said and off of everything that I've read and that's been said to me, CARCHEX seems extremely helpful even more so than your run-of-the-mill AAA or Roadside Assistance ( % 18.75) And it seems like it covers a lot more, except for the wear and tear, and I'm like that's pretty exceptional for a warranty that's after your typical three-year new car type warranty ( % 27.73) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , We were interested in CARCHEX, and when we talked to their rep, we liked what he told us ( % 42.50) The application was good and we just got a package in the mail ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , My vehicles had ran out of warranty and I got extended coverage through CARCHEX ( % 0.00) It was recommended by a BMW dealership ( % 0.00) Their rep was really knowledgeable with what he was talking about, and I like him ( % 20.00) My warranty hasn't kicked in yet, but everything is working good so far ( % 40.00) It's pretty valuable having coverage so if something goes wrong, you could take it and go pay your deductible and it's good to go ( % 15.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , I liked how with CARCHEX, I don't have to put as much money upfront ( % 40.00) Though there was another aftermarket warranty company ranked above them, I went with CARCHEX because I didn't have to put $ out ( % 0.00) When I was buying my warranty, CARCHEX's reps were helpful and cordial ( % 0.00) The start-up process was good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , So far, everything is good with CARCHEX ( % 40.00) It’s been great when I got everything set up ( % 80.00) They worked with me on the price ( % 0.00) They were super friendly, super helpful, and followed up with me quite a bit ( % 34.72) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , I liked how CARCHEX's price was fair and all of the different companies that they were recommended by, including Carfax, Kelley Blue Brook and Edmunds ( % 32.50) Purchasing my vehicle coverage from them was easy ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , My car had been called a lemon by the dealership and it had things go wrong with it that should never have gone wrong this early in the game ( % -32.50) For instance, the computer of the vehicle died and it was to miles before the warranty expired so it was covered ( % 0.00) But the brain of your car should not be dead within three years or , miles ( % -20.00) Also, my high-pressure fuel pump went out and they said they have never seen that in a Sedona ( % 0.00) They also said they didn't know why mine went out ( % 0.00) When I talked to the dealership, they said they'd be happy to get me an extended warranty and that it was gonna cost $, ( % 80.00) I just about choked ( % 0.00) Then over the summer, from between May when I first contacted them saying I wanted the extended warranty and they've given me a quote in April, they switched whoever it was who handled their long term warranties and it doubled the cost of their warranties ( % 10.00) That doesn't help the consumer and now, I had to handle it ( % 0.00) So, I called Kia and they told me to look up extended warranty car coverages online through Prudential and other things ( % -12.50) Then I Googled best extended car warranties and CARCHEX was listed on two websites that seemed reasonable ( % 60.00) I went to BBB and I checked out some of the complaints about them ( % 0.00) I hesitated a little longer because of what I read, but I decided that I was gonna go for it anyway ( % -18.75) When I purchased the warranty, their customer service was good but I did not like their manager ( % 70.00) Despite that, the guy I talked to seemed really nice ( % 60.00) I got the feeling that he'd give me this price now but if I'd call back later, it'd be higher ( % 8.33) But I already contacted them with the intention of purchasing it, so they didn't have to sell me on it ( % 0.00) What they had to do was make it cost-effective with a reasonable payment plan for me to be able to afford it ( % 35.00) Still, the rep seemed to bend over backwards to get me a deal that would work for me and I liked him ( % 60.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , Just purchased an extended warranty for my BMW ( % 0.00) I have not had the service long enough to use it nor need it but it seems like a great value! I feel comfortable with my warranty purchase! My manufacturer's warranty just expired and I wanted the peace of mind ( % 36.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , Everything went great with CARCHEX ( % 80.00) I did a Google search on car warranties, and CARCHEX and a few more companies came up ( % 15.00) But I went with CarShield at first because a guy at work went with them ( % 25.00) But then I talked to the guy from CARCHEX, and he convinced me that CARCHEX was better than CarShield ( % 50.00) So, I wound up leaving CarShield and going to CARCHEX ( % 0.00) The salesman was a good guy ( % 70.00) He really went above and beyond to get me as a customer ( % 10.00) He went over the package that I signed up for with me and he explained it to me, so I decided to go with them ( % 0.00) CarShield is a lot cheaper, but the package from CARCHEX sounded better than their thing ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , The extended warranty that I have on my vehicle is running out at the end of the year and I did not want to get rid of my vehicle ( % 0.00) I did a good bit of research and CARCHEX had good reviews ( % 70.00) They seemed to be competitively priced and they gave me a good bit off because I was a veteran ( % 35.00) Customer service did a little sales type pressure going on when you don’t immediately buy a contract, but that was pretty normal ( % 7.08) They gave you a quote based on the mileage of your vehicle, and then if you wait too long, then you’re out of the mileage ( % -5.00) I got to go days or , miles, so I’m still within that timeframe ( % 0.00) I know why they do it, but at the same time, I don’t really need to be called everyday to see if I’m going to buy a contract ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , I had CARCHEX on my vehicle when I first purchased it ( % 25.00) I talked to a gentleman originally, and it was a good fit ( % 49.17) I recently renewed it and I added another vehicle on it ( % 0.00) The purchase was really easy ( % 43.33) The gentleman who I talked to was so helpful and he got me the best price available ( % 70.00) I have his contact information so I have a direct person that I can call if I have any issues ( % 10.00) And I like that added little personal touch there ( % -9.38) They are also very knowledgeable and the packet that they sent me was detailed as well ( % 30.00) I could always go back to the packet and just look over things that I wasn’t really clear on ( % 5.00) And whenever I had to get a repair done, I bring my car and the people didn’t have any problem with dealing with CARCHEX ( % 0.00) They would also send me a letter notifying that my contract had been used, just in case there were any type of fraudulent charges ( % 0.00) I would then send it back confirming that that was me ( % 0.00) So, for me, the warranty paid itself ( % 0.00) I have recommended it to a couple of my friends ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , This is my first car and I’ve been paying a lot for maintenance and some stuff that the people before me didn’t really do ( % 22.50) If the car were to break down again, I didn't think I could pay to get it running again so that’s why I decided I needed something ( % -15.56) I found CARCHEX online and it had the best rating and the best customer reviews so I decided to go with the best one ( % 100.00) The experience during the purchase was very nice ( % 78.00) The guy on the phone helped me out and it was straight up ( % 20.00) I didn’t really have any questions because he explained everything nicely and thoroughly to me ( % 40.00) But the starting miles that they had put on my odometer is not accurate as what it would have been on the first of November, which is when I had started my policy ( % 1.67) I wonder if it was just a random guess from when we had spoken over the phone ( % -50.00) Still, the whole idea of the coverage is very nice ( % 49.00) It’s more of a peace of mind – knowing that if anything happens, it would be okay ( % 50.00) I just call CARCHEX and these guys would help me out ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , I went to have my vehicle serviced when the check engine light was illuminated ( % 40.00) I have a Ford Edge with , miles that I purchased used years ago when I purchased the warranty ( % 0.00) It then already had , miles ( % 0.00) That is why I picked up a warranty ( % 0.00) I truly did not realize that I paid almost K dollars for a three year , mile warranty ( % 0.00) Well, I was at dealership (Ford) and I was told that I needed a new coil bank for cylinder in my engine ( % 13.64) It was misfiring ( % 0.00) It was called in around am and service advisor was told that the service would have to be approved and they would be called back ( % 0.00) Well no one called back and service advisor had the frame of mind to call them back around pm ( % 0.00) Meanwhile, I was also waiting at the dealership ( % 0.00) That was poor customer service ( % -40.00) It only cost them $ ( % 0.00) Out of the $ I paid them plus a $ deductible ( % 0.00) They didn’t lose anything ( % 0.00) I have another year left, I will never get my money out of what I paid ( % 0.00) I wasted an entire day because warranty company couldn’t call back dealership ( % -6.67) They at least arranged for parts while waiting so when the claim was approved they could start working immediately ( % -30.00) I would recommend to anyone to set money aside for warranty and use if need for service ( % 0.00) For me truly not worth investment ( % -15.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , CARCHEX's rep misunderstood what I was saying ( % 0.00) I wanted insurance for my truck, but they sold me a warranty for getting your car fixed ( % 10.00) I sent money out of my account to get it, thinking that I was insured ( % 0.00) Now, I'm sitting here calling around, trying to find insurance and waiting for CARCHEX to send my money back ( % 0.00) The rep told me to check today and when I did, I found out that I was overdrafted ( % 0.00) CARCHEX was only supposed to take out ( % 0.00) and I had $ in my account, which was enough to cover the cost ( % 0.00) I have to call the bank and find out what happened ( % 0.00) If I had a newer, up-to-date vehicle, I'd go with CARCHEX because it comes in handy and they keep the car running right ( % 44.29) It’s a good company, but I’m looking for something else right now ( % 49.29) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , We just got a truck for my son ( % 0.00) When you buy a used car, you never know what you’re gonna get ( % 0.00) So, we decided to do an extended warranty and make sure that his investment was covered ( % 50.00) We got CARCHEX, and we worked with Joyce ( % 0.00) She was awesome ( % 100.00) She was very friendly, very knowledgeable, very helpful, and a very good salesperson ( % 44.94) She was able to explain everything that was covered ( % 50.00) CARCHEX put me on a payment plan ( % 0.00) It was an easy process and everything fell into place ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , I purchased a car and there were some issues with it so I took it back at the dealer for them to fix it ( % 0.00) That's why I was in a rush buying the Carchex warranty 'cause they said that it was almost , miles on it and it would be no problem ( % 0.00) I had to remind the reps that I don't have the car back yet and I had to explore some other options that were also listed at Consumer Affairs ( % -6.25) But Carchex' price match beat everybody else by at least $, dollars and got me an extra year and/or , miles more warranty ( % 6.67) It was hard getting some other places to leave me alone because of that ( % -20.83) I had to wave two companies off multiple times ( % 0.00) A rep wasn't able to convince me to move and I told them there was no way they're gonna beat $, and the miles ( % 50.00) Also, I'm comfortable with CARCHEX 'cause they're based on Maryland, where I live ( % 26.82) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , The vehicle I have has a lot of sentimental value and it still runs as good as any out there ( % 22.50) However, before anything comes out the left field and I spend thousands of dollars on anything interior or anything under the hood, I decided to get a warranty just to be safe than sorry ( % 0.00) I started doing some research and googling and CARCHEX came up at the top of all the lists ( % 50.00) After comparing them with other car warranties, I decided to go with them because they were the quickest to respond ( % -12.50) They were also very thorough with the information they provided ( % 20.00) The signup was straightforward ( % 37.50) The reps answered all the questions that I needed and worked with me as far as giving me a good rate ( % 40.00) The customer service was excellent and I was very satisfied with it ( % 82.50) As of right now, I’m waiting for the days to pass before I can start doing anything to the vehicle ( % 28.57) I also have the , miles to do ( % 0.00) Overall, everything went well ( % 0.00) The first impression was good and I’m hoping that it continues on through the life of the warranty ( % 47.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/11
Original review: Nov ( % 37.50) , I'm at the Chevy dealership as I type ( % 0.00) This is the second time I called in a claim and was denied ( % 0.00) It's like this company purposely get you to sign up with them only to find loopholes to never cover your repair claims when you call in ( % 0.00) And for me, that's very disappointing ( % -78.00) Right now, I need to have the Evaporative Purge Solenoid repaired, yet I'm being told by customer service that it's not covered under my plan and that it's a separate charge ( % 28.57) WTF! I thought what I already purchased covered all my major problems this car may have ( % -28.13) If you can't help me when I need you the most then what good is paying this company monthly for? I'm not happy with this company at all ( % 26.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , I have a Volkswagen and it’s not cheap ( % -20.00) I decided to look into extended coverage and I found a lot of positive reviews about CARCHEX ( % 22.73) When I called them, they told me what they had to offer where they can give me a loaner vehicle for free and I just have to pay a $ deductible ( % 40.00) They also cover bumper-to-bumper because I was under , miles at the time ( % 0.00) Their customer service thoroughly answered my questions, but I was a little bit worried because one guy asked me about my mileage like how much I drive a day ( % 0.63) I was wondering if there was a reason for that but they said I had no limitation on my mileage ( % 0.00) I got my car three months ago and have had several issues with it ( % 0.00) Luckily, Volkswagen had a certain warranty on the vehicle, so they’ve been covering a lot of it ( % 27.38) But now I have a wiring issue with my vehicle ( % 0.00) I've yet to call CARCHEX about that as I don’t know if they are going to cover that or not ( % 0.00) In my contract, it says they don’t cover that ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , I had my Hyundai Santa Fe covered with CARCHEX just in case something happens ( % 0.00) They're a little higher than other places, but I heard good about them ( % 15.94) It has been pretty good with them although I haven't had my month ( % 47.50) However, the reps didn't explain the coverage enough ( % 0.00) The book shows stuff, but it didn't go into the details enough either ( % 0.00) It should have ( % 0.00) But overall, the coverage is good ( % 35.00) I still have someone else that has been trying to get me to go on with them, and I still have my days yet so I'm not sure if I wanna stay with them because money talks ( % -25.00) We're talking $, $ a month ( % 0.00) That's a lot of money to me because I'm a -year-old guy on certain money, and my wife doesn't work, so it's kinda hard ( % -3.87) Gotta be careful with your money ( % -10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , I spoke with a person called Ryan ( % 0.00) One of the most rude and unprofessional guy I ever talked to ( % 10.00) When he was explaining the options, I said my requirements so he told me to buy a cheap car rather than buying an AudiQ ( % 40.00) Dear management, please train your sales guys how to close a sale by answering probing questions rather irritate the customer by giving an advice which offends customer ( % 0.00) You better fire this guy ( % 50.00) Moreover he said he is working for years in the company and I don’t understand how he is working for long ( % -5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , I'm a business owner and I know that reviews are big ( % 0.00) When I read the ones for CARCHEX and I saw what customers said, they had some negative reviews but a lot of positive ones ( % -3.64) I know you can't satisfy everybody, so I mostly focused on what the positives would say and checked their BBB rating out ( % 50.00) They had a perfect BBB rating, so that said a lot and I decided to sign up with them ( % 100.00) Also, their reps were friendly people and my experience with them was what probably sold me ( % 37.50) They explained everything well before I got the contract because I had a lot of questions and they gave me a small discount ( % -25.00) I had a pretty good experience with the overall transaction ( % 31.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , I had a great experience signing up with CARCHEX ( % 80.00) I got bumper-to-bumper coverage through them and their reps were very helpful ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , I have an older vehicle and I just wanted to make sure I was covered if anything would happen ( % 33.33) My buddy who had CARCHEX before recommended them to me ( % 0.00) I went with them and purchasing my warranty was really easy ( % 43.33) Their reps ran over everything thoroughly and overall, I was happy with my experience ( % 40.00) When I sold the vehicle, I got a refund and went through an easy process ( % 43.33) The money was in my account within a couple of days of cancelling ( % 0.00) I'd recommend CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , We have an older car and we want to make sure that if a repair is required, we have coverage ( % 33.33) We did our research and looked at what the reviews were from other CARCHEX customers, which was why we purchased it ( % -12.50) Interacting with their reps was a great experience ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , My other warranty is running out and I was looking for another extended warranty ( % -12.50) Someone I know went through this whole process of researching other companies and she said CARCHEX was the best ( % 35.83) Jeremy, the representative at CARCHEX was wonderful ( % 100.00) When I felt like I didn't get all the aspects of the coverage, I asked him and he gave me the answers ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , Purchasing my warranty from CARCHEX was very easy ( % 56.33) I saw it online and requested a quote ( % 0.00) A rep then called me and went over the different packages ( % 0.00) He was very kind, polite and thorough ( % 78.00) Then he transferred me to another manager and thereafter, I talked to another person who did the transaction ( % 0.00) This warranty has been valuable thus far ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , I wanted end-to-end coverage that would be suitable for my BMW and went with CARCHEX ( % 55.00) The rep put in my information wrong so I didn’t receive the follow up that was told to me ( % -50.00) I had to call back in to make sure they had everything correct ( % 25.00) Also, things could have also been explained a little better ( % 15.63) The gentleman I spoke with was really knowledgeable, but I'm a little confused about what I have ( % -12.92) I know everything is sent digitally, but I would have liked the option to have something I could touch sent in the mail ( % 30.00) Being able to cover big-ticket items when you have a certain group vehicle is extremely valuable ( % 19.64) Typically, people pay a lot more ( % 16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , So far, so good with CARCHEX ( % 40.00) I filled out an application, and gave them the money, and we're on our way ( % 40.00) The representative was good and the application process took minutes ( % 70.00) My pickup truck is , so my factory warranty wore out ( % 0.00) I was looking into extended warranty ( % 0.00) I leased the truck, and now, I’m gonna buy it, so, I wanna keep it covered ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , Don’t waste your time with this pos! They find every reason not to pay and come up with bs hours and bill rates ( % -25.00) ( % 0.00) You can take the car wherever you want ( % 0.00) You're just going to have to pay for it yourself! Find a different warranty company because this one is a total joke! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , CARCHEX offered everything that I was looking for ( % 0.00) Purchasing the plan and interacting with the representative were good and the application process was fine ( % 55.83) We did everything over the phone ( % 0.00) The cost of the warranty is not bad as well ( % 35.00) However, the email confirmation that I got, where I tried to log in to my account to see my contract will not let me log in ( % 0.00) So, I’m waiting for my original one in the mail ( % 37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , I got a new used vehicle and I bought a Carchex policy for it ( % 13.64) I had Carchex another time and it's always easy to purchase ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , My truck have been in the repair shop for over months and they're not trying to fix it ( % 0.00) They're continuing to take the automatic payments from my account which is over dollars a month ( % 0.00) When I got the insurance and making the payment they took my money happily ( % 80.00) Now I'm jumping through hoops to get my truck repaired and they're trying to do the minimum to repair it now ( % 0.00) I'm very dissatisfied with the service I'm receiving ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , We just purchased a new vehicle and wanted to have our coverage ( % 13.64) We were looking for -year option and CARCHEX had that ( % 0.00) They were also very professional and it was easy to buy the plan ( % 28.17) Having a vehicle protection plan was about $, valuable ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , I purchased a CARCHEX warranty and everything has been fine ( % 41.67) I got another warranty when I purchased my car at Ford dealership, but my CARCHEX coverage is for additional peace of mind ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , Signing up with CARCHEX went wonderfully ( % 100.00) They seemed to be legitimate and their customer service was beyond reproach ( % 0.00) Other companies are high pressure and try to sucker you but CARCHEX was glad to answer any question I had truthfully and they didn't shove anything down my throat ( % 9.66) I'm really happy with them ( % 80.00) If they're gonna give me that kind of service signing up, they're gonna give me that kind of service when I have a problem ( % 60.00) I'm also happy with my coverage ( % 80.00) I won't know the rest of the story until I go through the claims process, but everything seems to be like a person would think it would be ( % 0.00) I've told some of my friends about them ( % 0.00) And if they keep doing what they're doing, they're gonna get more customers than anybody out there ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , My vehicle is in a really good running condition, but it’s to the point where I know some things could go wrong ( % 10.00) I looked up online and saw that CARCHEX was rated very well with the Better Business Bureau and it got some pretty high accolades on some customers ( % 27.75) I’m a salesperson myself and the representative I interacted with was excellent ( % 100.00) All of my questions were answered, and the answers sounded very good ( % 91.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , I’ve done some research online, and so did my husband, and he had already been looking into CARCHEX ( % 0.00) I did a couple of calls, and they were very persuasive and they pitched me a good deal ( % 45.00) I felt it was reasonable ( % 20.00) I spoke to one guy and he told me the options and then he went to get his manager ( % 0.00) I work in sales and I know what they’re doing ( % 0.00) I was pretty attuned to the sales pitch, but I like them and what they said made sense ( % 25.00) The only thing was that I have to drive another thousand miles before the coverage kicks in ( % 0.00) I’ve never done this extended warranty thing before, and I was told that was normal ( % 15.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , I had two issues in last three months ( % 0.00) One issue was the tensioner belt that I had in August, and then the other one was the engine in September ( % -12.50) When I called CARCHEX, I told the rep about those two incidents that happened, and I asked whether those would be covered if those kind of things happened in the future ( % 30.00) The rep said those would be covered ( % 0.00) That first call to get the warranty was good ( % 47.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , I have an Audi and I like to work on my own car but it has cost me a lot of money in the last year ( % 30.00) I didn’t wanna do any more work myself on it and spend more money ( % 50.00) I looked into an extended warranty so that if anything went wrong, I have something else to cover that ( % -50.00) I’ve already been with CARCHEX before and it ended up my car was in a bad shape so they needed more work to be done before I could get coverage through them ( % -10.00) So, I never did any claims with them before and it didn’t work out ( % 0.00) But I knew I’d probably go back to them ( % 0.00) The customer service was perfect and they gave me an incredibly good deal when I signed up so, it went well ( % 85.00) They gave four years, , miles, but I only have to pay for two years ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , Surprised at how easy it was to provide the necessary info to start a warranty policy ( % 17.78) Less running around than with the dealership which would not certify the vehicle and all previous repairs was performed in their shop ( % -16.67) Thank you so much ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , They don't answer the phone for warranty help ( % 0.00) Took four days, five calls per day, leaving messages, etc ( % 0.00) ( % 0.00) and still no help or someone to answer the phone ( % 0.00) Sales personnel right on top of the phones but nowhere else ( % 39.29) It takes a letter written and to days to get a warranty ( days old) refund!! ( % 15.63)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , We decided to get an extended coverage and what CARCHEX offered sounded reasonable ( % 20.00) Our purchasing experience was very good ‘cause the rep came out with a deal that makes sense to me based on some factors ( % 91.00) So far, so good ( % 40.00) However, I haven’t gotten my card yet that’s supposed to go on that vehicle ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , I got a new car and I wanted to be able to save money in case anything happened ( % 31.82) I decided to get a service contract and I called other places but they didn't answer ( % -12.50) Then, CARCHEX did and gave me the information I needed ( % 0.00) So, I went with them ( % 0.00) Purchasing the contract was easy and the reps that assisted me were good ( % 56.67) They were thorough and they helped me understand things ( % 0.00) I told them I couldn't afford something, and they went back, checked on it, and I got a better price ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , I wanted to go ahead and get Carchex again in case anything happened to my car ( % 0.00) I've seen some other companies at auto shows but I went with them because I trusted them ( % -12.50) I had them before on another car and they've been willing to pay out when I filed a claim on my engine ( % 25.00) Most companies try to hassle you, but with Carchex, everything was good ( % 60.00) They don’t give you any hassle when you’re trying to file a claim ( % 0.00) They have nice customer service too ( % 60.00) They're friendly and willing to work with you ( % 31.25) They also offer you payment plans but I pay mine out in full ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , Great coverage at a great price! The representative Helman and manager Dan did a great job to earn my business ( % 86.67) I now have the peace of mind that I was looking for when buying a previously owned vehicle with higher mileage ( % 4.17) I would definitely recommend this company! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Resolution response: Oct ( % 0.00) , Eventually I got a hold of Carchex and they were kind enough to work out the correct price ( % 30.00) I am very satisfied at this moment and would prefer to remove this review ( % 65.00) Original review: Oct ( % 37.50) , I purchased a car warranty from Carchex in late September ( % -30.00) Their sales rep, Dallas, was my original rep, but he gave the phone to his "Sales Manager" to try to close the deal with me ( % 37.50) Eventually, the Sales Manager and I agreed upon the Powertrain Plus warranty for k miles/ years at a monthly price of $ over months ( % 0.00) I know for a fact that is what we agreed upon because I checked everything and took studious notes ( % 0.00) He also said I could just call back and cancel anytime within the first days and he will "take care of me" ( % 12.50) So, I agreed to have my card charged for the first month's payment of $ ( % 25.00) But when I received the contract in the mail, the payment terms state it is $ over months instead of months, as I had agreed to ( % 0.00) This means my total contract purchase will be ~$, more than what I agreed to! OK, I figure that was an honest mistake ( % 43.13) So I call Dallas to have it fixed ( % 10.00) He doesn't pick up so I leave a voicemail ( % 0.00) I email him, he doesn't respond ( % 0.00) I call again the next day and leave a voicemail ( % 0.00) Call again the next day, leave a voicemail ( % 0.00) At no point has he returned my calls ( % 0.00) I call the customer care line and they just forwarded me to Dallas, who again doesn't pick up so I leave a voicemail ( % 0.00) This has gone on for about days ( % 0.00) Today I finally get Dallas on the phone and explain that I want the contract payment terms reduced or I want to cancel ( % 0.00) He says he's forwarding me to "Customer Loyalty" ( % 0.00) Guess what? They don't pick up ( % 0.00) I call again, no answer ( % 0.00) I now realize that the pushy "Sales Manager" must've been lying to me from the start and tried to pull one over on me ( % 0.00) JUST BE HONEST AND EITHER GIVE ME THE PRICE WE AGREED TO OR CANCEL ME LIKE YOU SAID YOU WOULD! Read full review ( % 55.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , The dealership where I bought my truck was trying to strong-arm me in the finance department and they were only gonna cover it for three years or , miles ( % 0.00) I was looking online trying to find an extended coverage and I found CARCHEX ( % 0.00) They had the best for the amount of time and they were rated good ( % 85.00) I called them up, talked to them, told them I needed to think about it and then, I had them send me something because I wanted to know what was covered ( % 0.00) The guy went through the whole spiel to me this morning and they told me that everything was covered ( % 20.00) So, I bought it ( % 0.00) When I used the sunroof of the truck, I couldn’t get it closed ( % -10.00) You could hear the relays clicking and the switch and I finally got it closed but it was still leaking ( % -5.00) I called CARCHEX today and they said the window switch and the sunroof switch are not covered ( % 0.00) I asked them why they said they covered all switches and all window motors ( % 0.00) The contract says all motors and switches are covered and technically, the sunroof is a window, and it opens and closes ( % 0.00) I’m not happy so I’m waiting to see if anything else happens to my truck I just bought ( % -40.00) If it does, then I’m gonna tell them they could stick it where the sun doesn’t shine, and I’ll go somewhere else ( % 0.00) The lady who talked to me put me on the line with some good boy but I’m not happy that CARCHEX did not cover and I was lied to ( % 15.00) I’m a retired mechanic and I got through and fixed it myself ( % 10.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , I signed up last month and James was outstanding and very informative, nice and courteous ( % 38.00) He called back too ( % 0.00) Everything was okay and I'm waiting on my contract as well as a letter so I could pay my next installment ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , While I was interviewing several companies for my auto extended warranty, I kept going back to Carchex ( % 0.00) They were the ONLY company that would send me a review of what the warranty covered, how much it cost, and what was NOT covered, so I could take it home and discuss it with my husband ( % 10.00) NONE of the others would allow me to do that, they said it was a now or never deal ( % 0.00) So I hung up on them and called carchex back and talked it over with my husband and it was a done deal ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , For peace of mind, I got an extended coverage ( % 0.00) I read the reviews and chose Carchex ( % 0.00) I like details and the rep was very detailed, explained well and made sure that I understood what I was getting into ( % 51.00) It was very good ( % 91.00) Every time you start something new, it's always good, but once you become a customer, make sure you get the same or better service ( % 36.73) I value service more than anything else ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , I just got the paper about my coverage and I don't appreciate that it's totally different from what I was told ( % 0.00) I wanted to speak with someone and verify the coverage, so I tried to call Carchex but they didn't answer ( % 0.00) Apart from that, it was an excellent experience when I purchased ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , The rep told me all the options and gave me the best deal he could find ( % 100.00) It was great ( % 80.00) I also haven’t had any problems with Carchex, so I just decided to renew with them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , I have not get a welcome package in the mail ( % 80.00) Whenever I call customer care I can never speak to anyone ( % 0.00) I am very dissatisfied with your service so please let me know if I need to dispute the charges or am I going to get a package in the mail ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , It was ok, but a little forceful to buy due to Columbus Day ( % 6.25) The price was reduced by a few hundred dollars ( % -20.00) I have not used this wty yet and when I do, I hope I don’t have any problems when it comes to getting my car fixed ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , I bought the extended warranty on my Diesel Ford Truck ( % 0.00) The sales person told me every thing was covered just like the original warrant from Ford up to , miles ( % 37.50) I had a DEF censor go out which shuts the engine down to miles per hour if not corrected ( % -15.56) I took the truck in to a ford realer and they turned in the problem to Carchex ( % 0.00) Carchex told me the part was not covered ( % 0.00) Not part of any component coverage on the truck ( % 0.00) This is a necessary part of the engine so as not to emit pollutions in the air ( % 0.00) After much discussion with Carchex they still would not cover the part which cost me over $ , ( % 20.00) out of my pocket, plus the expense I was out for a policy that was ((((NO GOOD)))) for over a year's worth of payments ( % -2.50) ####DO NOT BUY A CARCHEX EXTENDED WARRANTY#### THEY WILL DENY YOUR CLAIMS ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , Sales representatives, Terrell, and Jackson were helpful but not pushy, Gave me time to review everything and answered all my questions! Would recommend to my family and friends ( % 0.00) I explained what my situation was and they tailored my Policy to what I needed! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , I just joined CARCHEX my KIA at , miles ( % 0.00) I am happy that I am assigned a CarChex Specialist who answers the phone and follows up ( % 80.00) I turned down from a competitor a lower priced longer offer finding CarChex customer service and satisfaction on BBB to be excellent ( % 42.22) The vehicle service contract is superior ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , He was open about what they do and do not cover and why they do not cover things ( % 0.00) He asked good questions regarding what I wanted out of the coverage ( % 70.00) He was also upfront about the price ( % 0.00) I like that the coverage is transferrable or that I can cancel it and get a refund if I sell the call prior to the end of the coverage time period ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , If it wasn’t for me already having an extended warranty and not realizing I bought it with the vehicle at purchase, I would have stayed ( % 0.00) Great customer service overall ( % 40.00) Once this current one is up I’ll be returning if they let me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , Call me please ( % 0.00) I was on hold forever then told to call back ( % 0.00) Still waiting on call back ( % 0.00) I had left message ( % 0.00) Auto is not and will not make conditions for coverage ( % 0.00) Very dissatisfied with communication ( % 20.00) Called number shown and it was a different number ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , While investigating an extended service agreement I knew I had to perform my own due diligence ( % 23.75) My first and very last call was to Bill ( % 12.50) Without any guarantee of getting my business, he must have spent minutes with me, explaining how the industry worked what to ask, what to look for and what CARCHEX did and didn't offer ( % -10.00) I went online to get more information and received a call from another salesperson ( % 50.00) I was less than impressed and when I found out that the compensation was a commission, I asked for Bill ( % 41.67) It took almost three months to complete my process ( % 10.00) Some other suppliers offered similar packages to that of CarChex but it was my trust in Bill that was the crucial factor ( % -4.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/10
Original review: Oct ( % 37.50) , I drive a lot and I knew that my miles were getting higher in my main vehicle, which was a concern to be covered to make sure nothing happens to it ( % 30.56) I tried to go through my lender for my car loan when I was looking for a provider and they were flaky ( % 0.00) I kept on calling them and nobody would call me back ( % 0.00) So, I Googled and there were three top ones ( % 50.00) CARCHEX was the third one on the line and something drew me into it ( % 0.00) I started seeing rates, stars and some of the options as to why to pick that one versus the other ( % -12.50) I read into it a little bit and I said that this was it ( % -18.75) When I called, the CARCHEX reps were professional, courteous and helpful ( % 35.00) They were great although they went through things a little too quickly ( % 31.53) But it was very clear at the end as to what the coverage was and what they were offering, so, it was perfect ( % 56.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , You need to know who to trust and it looked more legitimate going through CARCHEX ( % 50.00) I know CARCHEX is legitimate ( % 0.00) Purchasing the plan was fine and they went over the aspects of the warranty and the claim service ( % 41.67) They did a good job ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , CARCHEX gave me a better price and I'm very satisfied with the representative ( % 57.50) The protection plan is very valuable ( % 20.00) I got it to protect my truck ( % 0.00) Purchasing it was easy and the representative was good ( % 56.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , Was called to provide quote after filling out a form, and was immediately handed to an senior rep then manager to confirm coverage is available, and although I was still shopping around, I was assured price match and decided to sign based on this experience and service ( % 40.00) After signing I did get a lower quote and was comparably matched, great experience so far ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , I signed up with Endurance and then a few days later heard about Carchex ( % -10.00) I called Carchex and not only did they beat the competitor by $ but they also gave me better coverage for my car and wonderful customer service! I definitely recommend Carchex to anyone who is looking for extended warranty on their vehicles ( % 37.50) I’m a Carchex customer for life! ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , With the mileage of the vehicle, I looked into getting an extended coverage ( % 0.00) I purchased a policy from CARCHEX at the beginning of September and I thought I would have gotten the paperwork by now but I’ve never gotten it ( % 0.00) I’ve gotten two communications from them stating whether if I wanted to rate them on Better Business Bureau ( % 50.00) I feel like if they have time to send me this kind of information, why can’t they just send me the contract? It was easy to purchase and they told me that within to days, I will get the paperwork ( % 51.67) It has been past the days, and I haven’t gotten it ( % -25.00) I got already charged $, and I have no idea what I’m covered and what I’m not ( % 0.00) They get my money and I don’t know what’s going on ( % 0.00) I’m actually debating if I should cancel ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , My extended warranty before was extremely too much money for what they were giving me but I really wanted it to continue being that it was for my daughter's car and she's out-of-state ( % 9.17) I took my time to research and found Carchex ( % 0.00) I loved the feedback from the customers and thought that no one was gonna give feedback like that if it wasn't true ( % 52.50) It was night time when I was reading the feedback so the first thing the next day, I called Carchex ( % 12.50) I talked to one of the sales associates and he started talking to me about the warranty and the different plans ( % 0.00) He was selling me the one that covered everything but the price he gave me was way too much ( % 20.00) He told me to talk to his supervisor and I did ( % 0.00) The supervisor said he's gonna give me another discount and he gave me the best deal one would ever think ( % 100.00) I'm in California and my daughter is in Michigan so I wanted the best and have peace of mind ( % 100.00) I wanna go to bed at night time and say that when my daughter comes out from work or school, I want her to be safe and if anything happens, I want her to be covered ( % 50.00) When I got that response, I was screaming and yelling of happiness that I ended up in tears in my car ( % 70.00) They made my day ( % 0.00) I was so excited that the first thing I did after the conversation with them was to give them my debit card ( % 31.25) I was extremely satisfied with the way I was treated and the way they took their time to give me different options ( % 25.00) They were so understanding and it was just unreal ( % 0.00) I would highly recommend Carchex to anybody and would tell them that Carchex is number one ( % 16.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , I received the package from CARCHEX and everything seems to be in order, and everything’s good ( % 70.00) It’s very, very valuable having a protection plan ‘cause it can get quite expensive if something goes wrong ( % -24.67) The actual warranty of the car is up to , miles or years, and right after that, that’s usually when everything goes bad ( % -16.61) I did a little bit of research and the one that has the the best consumer reviews was CARCHEX ( % 40.63) So, I gave them a try and I found everything that I was looking for ( % 0.00) When I put in my inquiry, I almost immediately got a call back ( % 0.00) The rep was more than knowledgeable and helpful ( % 50.00) He explained to me everything in great detail and we were in business soon after ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , The reps at CARCHEX have been fine ( % 41.67) I find the warranty very valuable because anything can happen ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , Getting a protection plan for my car is tremendously valuable to me ( % 33.33) Initially, I was gonna get one with CARCHEX, then I decided not to get it ( % 0.00) But then they lowered the price because I paid outright and I decided to go back with them ( % 0.00) I also liked that they were accredited by the Better Business Bureau and they had an A+ rating ( % 55.00) The guy I dealt with was fabulous but I still don't have a thorough breakdown of everything that's covered ( % 40.00) If you go online and you research other companies, you could find that ( % -12.50) But with theirs, you can't find it and that needs to be on the website ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , I did the research, and it seemed like CARCHEX was a tough one, and offered the most coverage for my vehicle’s circumstance ( % 5.56) So far CARCHEX has been good ( % 40.00) I received all the information, and they set me up pretty easy ( % 34.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , I bought a used truck and it's in great shape, but I wanted to protect my investment and getting a protection plan is a safety blanket ( % 80.00) When I went shopping for plans, Carchex was the last one I called and the guy was more knowledgable than the other sales reps ( % 12.50) He answered all my questions and gave me more information than what I was asking for ( % 50.00) All in all, my experience with Carchex has been informative, quick, easy, and painless ( % 38.33) I also like how they warranty the vehicle for more than the value ( % 50.00) The other companies don’t do that, and they don’t tell you that too ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , This warranty is a waste of money ( % -20.00) I needed a drive axle replaced ( % 0.00) The boots were not busted, but would not be replaced due to dealer price high cost of part ( % 1.75) Wanted me to get part from Autozone ( % 0.00) Have shop install part from them ( % 0.00) No shop will work from parts house as them ( % 0.00) Part was ( % 0.00) , I had , limit and Carchex wouldn't cover part and labor ( % 0.00) I had to repair car myself ( % 0.00) Keep service writers on phone min ( % 0.00) Need coverage get from dealer new or do real searching for better ( % 27.88) Odds are will not find good one ( % 70.00) All warranty companies are similar ( % 0.00) You would have to have service records very well kept, to get anything covered ( % 20.00) It has taken me half yrs, to make sure they would be good ( % 34.44) ( % 0.00) ( % 0.00) ( % 0.00) they are not ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , CARCHEX has been great and the persons I've spoken to have been very friendly and cordial ( % 64.38) Having a policy is very valuable to me ( % 20.00) I have a luxury car, an Audi A, and I didn't wanna take a chance that something can go wrong ( % -50.00) It's a very expensive car, so I got the policy and CARCHEX has been been wonderful so far ( % 15.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , Carchex was great and Nick, the person who lined all this up for us, did a really good job ( % 75.00) He very thoroughly and intricately explained the extended warranty ( % 20.00) He also had high integrity which he was not afraid to manifest ( % 23.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , Carchex had better rating and I changed ( % 50.00) I already paid them so much money, but I didn't mind ( % 20.00) I don't have the engine because I know coverage doesn't have that ( % 0.00) In two years, I haven't put , miles in the car ( % 0.00) I don't drive much, but you'll never know ( % 20.00) This is man-made ( % 0.00) So for safety, I thought I'd take their coverage ( % 0.00) But I don't know what they've offered to me ( % 0.00) It's like I'm wasting money ( % 0.00) Their rep said that they cover bumper-to-bumper or the engine, but I got confused because I was switching from one to another one ( % -40.00) Then when he sent me the contract and I read it, I didn't really know what they cover exactly ( % 22.50) It seems like there are a lot of things that they don't cover ( % 0.00) But I appreciate that I received the contract already ( % 0.00) I had been paying the other ones for six months and I never received anything ( % -12.50) For now, Carchex seems to be a good company ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , CARCHEX has always been good ( % 70.00) I’ve been their client for more than years ( % 50.00) They helped me on a major repair on one of my cars ( % 6.25) They approved them, and it worked well ( % 0.00) And that was about years ago ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , My sign up with CARCHEX went fine ( % 41.67) With the way the representative talked and explained it I decided to go ahead and give it a chance ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , I purchased a vehicle and CARCHEX was a better coverage than what the actual dealership offered me ( % 25.00) I initiated the purchase online and then I was followed up by a phone call from a representative, which was very helpful in giving me what I needed and providing me different options ( % 10.00) Overall, the experience was great ( % 40.00) Considering the type of vehicle that I got the coverage on, having CARCHEX is very valuable ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , I bought a -year-old ' Mustang convertible with over , miles on it ( % 0.00) I wanted to make sure that I have it for a long time and that any of the mean things are covered ( % 4.58) I went with CARCHEX and their rep Gerald worked his banana off to find me ( % 0.00) We were going back-and-forth all day long about what I wanted, what he can offer, what was covered and what wasn’t covered ( % -5.00) He really worked it hard to make sure I was happy when I was done ( % 30.21) Having an extended home warranty is paramount if you buy something that you like and wanna keep for a long time ( % -5.00) I told Gerald that I might be buying an extended warranty for my new car that I have ( % 13.64) But when I took the loan out, the bank kind of advised me not to ( % 60.00) They said that when the car is up on its factory warranty, then I go buy the new warranty to make sure I'm covered ( % 31.82) I go back and forth to Albany with that car ( % 0.00) I live in Long Island and I go to Albany for work six months out of the year ( % 4.32) So I’m gonna be putting a lot of miles on it ( % 0.00) At some point, I am gonna want to protect it ( % 0.00) I told Gerald that if I'm gonna get an extended warranty down the road, it's going to be with CARCHEX ( % -15.56) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , Everything was phenomenal with CARCHEX ( % 50.00) They explained all the details as regards to what the product covered, the pricing, the affordability, and all that good stuff ( % 70.00) They were able to cover everything with the exception of the emissions, but there's nothing you can do about that because it's an ' vehicle ( % 50.00) Other than that, I got a really good deal as regards the coverage, so I was very happy ( % 52.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , I had a good experience with the representative from CARCHEX ( % 70.00) I went with CARCHEX since they were accredited with the Better Business Bureau ( % 50.00) Having a warranty is valuable because if you have it repaired, it could become very expensive ( % -65.00) My vehicle is getting older and I know I’m gonna start having problems with it sooner or later ( % 8.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , An auto warranty is essential ( % 0.00) I’ve had one for my vehicle since I got it in ( % 0.00) It's something I knew that I would need in getting a new vehicle and it saved me thousands of dollars ( % 13.64) I had CARCHEX measured against what was being offered by another company ( % 0.00) CARCHEX provided better coverage, and the associate I spoke to was very nice in bringing down the price to match what was being offered by the other warranty company ( % 24.99) So, it was the same price but with better coverage ( % 25.00) Their rep was very helpful and extremely understanding ( % 3.75) When I had questions that he couldn’t answer, he would put me forward to his manager-on-duty, who is also very helpful ( % 20.00) I would tell people to check them out ( % 0.00) They’re worth investigating in a good way ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , Three years ago, when I purchased CARCHEX, the price was reasonable and the coverage was good ( % 45.00) I have a hybrid and bought Gold coverage from them ( % 0.00) I thought it would cover all the electronics, the parts that might get affected ( % 0.00) When I had an issue with my car, I had to get the rental car from Hertz, but they're working with Enterprise ( % 0.00) I got the rental and after two days, I had to drop it off, pay some out of my pocket and get another rental car from another company ( % 0.00) It would be easier to get the rental car from the beginning, then if CARCHEX would authorize it, they pay from the beginning ( % 0.00) If they don’t, the customer has to pay for the days he had the car ( % 0.00) My warranty is going to expire next month and I’ve tried to extend it, but I’m not sure anymore because I might have to transfer and buy from another company ( % -12.50) Even with these issues, I'm satisfied with CARCHEX ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , I bought a BMW and I wanted to put a warranty on it just to be on the safe side ( % 50.00) The CARCHEX rep gave me a good deal and he was really good ( % 70.00) Signing up with them was amazing ( % 60.00) Everything went really well ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , The representative answered all my questions very clearly and spent a lot of time with me and he was very patient ( % 7.67) We spent two hours, in total, talking ( % -5.00) I have a used car and I was gonna get an extended coverage no matter what ( % 0.00) I went with CARCHEX mainly due to online reviews ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , It is very valuable that I have my vehicle protection plan ( % 20.00) I took a lot of time trying to find out all the advantages of choosing CARCHEX or Endurance, and the agent, Steven, took a lot of time trying to convince me to choose CARCHEX ( % 0.00) Steven made some points about Endurance losing their accreditation, and then he also asked me to check out reviews online, which I did ( % 0.00) He was very helpful and if it weren’t for him, then I would have gone for Endurance ( % 20.00) The sign up process with CARCHEX was very easy, which took about five minutes ( % 56.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , We were with a different company and they didn’t seem to wanna cover anything ( % 0.00) We saw an advertisement for CARCHEX and we thought that it was what we were looking for so we changed ( % 0.00) It’s for my daughter’s car ( % 0.00) Purchasing their extended coverage was very easy and they explained it very well, so I knew exactly what we were going to be getting ( % 33.78) I had questions about certain parts of the car and they were upfront about everything ( % 21.43) Their reps were very nice and it was a great experience from start to finish ( % 79.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , I’m a single mom and CARCHEX really worked with me ( % 6.43) The prices, the specialist and her manager got me to come on board ( % 0.00) They tried to figure out what would work best for me and tried to get me the best deal possible ( % 66.67) Also, their application process didn't take a massive amount of time ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , CARCHEX was the first people I looked at, the first one I knew about ( % 25.00) I think I’d seen an ad on Facebook or on TV and I thought it was a good idea ( % 70.00) I bought a used vehicle and then I bought my policy, and before I make a claim, I gotta wait days and reach , miles ( % 0.00) But purchasing the plan went pretty good and filling out the application was easy ( % 46.11) They answered all my questions knowledgeably ( % 0.00) They were very personable and did a good job ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/9
Original review: Sept ( % 37.50) , Excellent customer service ( % 100.00) Received a fair amount of information on my new contract ( % 41.82) Decent price for an extended warranty ( % 16.67) I am looking forward in using this contract for the remainder of my ownership of my vehicle ( % 0.00) Thank you CarChex ( % 0.00) The service over the phone I received was excellent ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , I established my coverage with Endurance and I had my mechanic read over the Endurance contract ( % 0.00) He had some questions and I asked them ( % 0.00) I wasn’t really feeling comfortable with Endurance so I contacted Carchex ( % 30.00) I had questions because I had already talked to my mechanic about the Endurance policy and I felt comfortable about the way Carchex explained all aspects of the warranty to me ( % 40.00) Carchex was not my first choice but I've had an excellent experience with them ( % 62.50) It would be something really good to try as an extended warranty ( % 70.00) There were other things I like because there was a company that I heard advertised on CNN ( % -12.50) I called and the person really wasn’t clear with speaking ( % 15.00) It sounded like he was speaking on a cellphone from a far, far place away, and it wasn’t clear and crisp ( % 13.75) I was asking him questions and he couldn’t hear me ( % 0.00) I couldn’t really hear him ( % 20.00) So I thought I don’t want that type of warranty ( % 0.00) With Endurance, I must have talked to person A, person B, person C, and person D verifying that I talked to person A, B and C ( % 0.00) So, I wasn’t happy with that ( % 80.00) And it especially got ugly when I called and cancelled ( % -35.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , I shopped around and CARCHEX offered pretty much the best deal ( % 48.33) I also liked their explanation of the services, so I went with them ( % 60.00) During my purchase, the rep I talked to seemed to be pretty knowledgeable of the product and overall, my purchasing experience went well ( % 12.50) So far, I spoke with three different people and the last person was the manager of the two other gentlemen that I first spoke with ( % 4.50) He answered the questions that I had about what was covered in my policy ( % 0.00) I was initially told that the service I asked about was covered under the plan I’m on, but then it was not ( % 0.00) So, the manager called and stated that they would have to honor what I had asked because I was told that it was included ( % 0.00) So, I’m hoping that it was included ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , Having an extended warranty is a safety part for the car when you buy the car ( % 0.00) I believe that CARCHEX is a reliable site and signing up for it was easy ( % 43.33) I did not purchase the extended warranty through CARCHEX ( % 0.00) But then, what was stated on CARCHEX about the warranty was much helpful for me to select the warranty part as far as the cost or other options are concerned ( % 5.83) But my old car report was not perfect ( % -20.00) If you look at my car repairs, it was mentioned that the accident was on the front ( % 0.00) Whereas I didn't have any accidents on the front, it was on the right side ( % 28.57) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , We're traveling and we're gonna be doing lots of going across country ( % 0.00) Our son had a van that he took really good care of so we bought that from him ( % 70.00) It has , something miles on it and we're gonna be putting several thousand on it really quickly ( % 16.67) We wanted to be sure while we're making these long trips, so we needed an extended coverage ( % 22.50) We've used another company years ago on a minivan that we bought that didn't have a new warranty on it ( % 13.64) It had been wrecked and was rebuilt, and so we bought the warranty on it ( % 0.00) We had really good coverage with that company when we used them and so it paid off what we spent ( % 30.00) We got CARCHEX on our van now and the purchase experience was good ( % 70.00) However, the salesman was a little bit pushy and I had a really short time to give him an answer ( % -9.38) I didn't like that, but I like the coverage and everything else ( % 0.00) So, I overlooked that and hadn't meet with them ( % 0.00) But overall, I'd recommend CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , The review is not indicative of how I feel about the warranty service Carchex provides, rather it will address my on-boarding process ( % 0.00) My rep is Dan ( % 0.00) Dan didn’t sell me the warranty, but he illuminated the value of the warranty ( % 0.00) I believe his thorough when explaining the warranty; his patience when answering questions; especially his honest when addressing difficult (i ( % 3.33) e ( % 0.00) negative reviews) topics ( % -30.00) I am in my Waiting Period; so I may be able to attest to the value of the warranty should I need to use it ( % 50.00) Thus, all I can do now is hope Dan/Carchex will come through for me in my time of need ( % 0.00) Here’s to the power of “Optimism”!!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , I got CARCHEX and everything was smooth and easy during the purchase until I worked on my credit card and was double billed ( % 27.78) But they fixed it in a timely manner, so I’m good ( % 40.00) Also, should I go through a claim, it would be easy as I’ve had CARCHEX before ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , I was buying a used vehicle so a warranty seems appropriate ( % 50.00) I was ready to pay for the another company and I said no ‘cause they had some suggestive advertising which was unable to be met in reality ( % -15.00) And the Carchex people provided more coverage ( % 50.00) Their rep assisted me thoroughly and it was a good experience ( % 70.00) Also, their coverage is easy to understand ( % 43.33) I got their coverage a month ago and they were twice the price of everybody else, but I was very satisfied with them ( % 65.00) They've all been great ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , This has been a joke for every claim ( % 0.00) My CARCHEX rep tells me it's covered but Royal Admin where you have to run the claim though has denied several different claims already ( % 0.00) Working on one now that they had me submit a new claim for something I already had a claim on? Claim ** ( % 13.64) They seem to just be trying to run me in circles to tire me out and my preferred mechanic already said they are going to get themselves removed from this Carchex preferred mechanics list as they have never had so many problems with a warranty company before ( % 50.00) I have been going at this for months ( % 0.00) About ready to throw in the towel and say screw it, cancel this warranty ( % 20.00) It is not worth my sanity ( % -15.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , I purchased an older vehicle and I needed a warranty on it ( % 16.67) Purchasing CARCHEX was easy ( % 43.33) I did it over the phone, and their reps were very knowledgeable ( % 20.00) They treated me fairly and they pretty much covered what I needed on my vehicle, what I was looking for ( % 38.33) Hopefully, when I'll need them, everything will work out pretty good ( % 47.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , They were very courteous and kind and explain explicitly in detail about my policy ( % 69.00) I would definitely recommend this company to any of my friends ( % 0.00) Each time I called with my concerns they were quickly answered and put my mind at rest ( % 33.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , I have a RAM , ( % 0.00) L, x, Auto Transmission, V (k miles) with all dealership maintenance records ( % 0.00) The plan I received is decent (Deluxe Coverage through American Auto Shield, LLC) ( % 25.56) I reviewed my policy and it didn't include the Market Labor Rate and Emissions ( % 0.00) So if I ever had any mechanical issues, I will have to pay an extra $ an hour on labor rates ( % 0.00) The plan only covers up to $ and the dealer charges $ ( % 0.00) On top of that, I am not interested in a $ deductible (I prefer $) ( % 18.75) On top of that, I put $ down just to receive all the details (fully refundable) ( % 17.22) Decent plan for $, (K/ yr) but just shy of a peace of mind ( % -16.67) I have reviewed all the documents and will exercise the cancellation policy ( % 0.00) Like I said, it was a decent policy but just short of what I was looking for ( % 8.33) Thanks though ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , Mr ( % 0.00) Eric ** reassured me that I could indeed get my elderly car covered by a CARCHEX Warranty ( % 0.00) I am as elderly as my car, so I needed assistance in understanding the contract ( % 0.00) Mr ( % 0.00) ** was both professional and patient ( % 10.00) He answered all my questions and made me feel completely comfortable with this purchase ( % 40.00) And the Agent who continued the purchase process was also very helpful and professional ( % 15.00) He helped me get the payment arrangements that I could afford! As a pensioner, that was as big a worry as being able to get coverage! My contract arrived in the mail just as they said it would ( % 31.25) Car maintenance is a big concern for Seniors ( % 0.00) We want to keep driving, but often we can't afford the gas and maintenance of a vehicle ( % 0.00) When something breaks, it often stops our activity independence ( % 0.00) CARCHEX is going to help keep my car and me on the road and free of expensive maintenance worries ( % -5.00) Thank you, CARCHEX and Mr ( % 0.00) ** ( % 0.00) :-) ( % 50.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , Purchasing from CARCHEX wasn't very difficult at all ( % -65.00) Plus, their rep was good and knowledgeable ( % 70.00) However, I never got the policy until after the purchase was made ( % 0.00) I have -days to decide whether I wanna keep it or not, but there was a lot of loopholes that weren’t explained ( % 0.00) Also, the pamphlets are still foggy about some terms and conditions ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , I have a pre-owned vehicle which already has an extended coverage and I’ve been happy with it ( % 80.00) Then I got a mailer from CARCHEX that said my coverage was expiring soon and to buy some more ( % 50.00) I called the number on the mailer and spoke with somebody ( % 0.00) I asked if I already had a policy with them and he informed me that I did not ( % 0.00) Then he told me what was covered, which was basically everything except routine maintenance, windshield, tires and paint ( % 0.00) I asked him how much money it would cost and he told me it would be $ a month over months ( % 20.00) I opted for that and I bought that a couple of days later once I wrote it down on my budget spreadsheet ( % -7.78) My interaction with him was good ( % 70.00) He answered all my questions and I was happy with the experience ( % 80.00) I think of the coverage like insurance and it's pretty important ( % 32.50) I live in North Texas so my computer system’s gonna get fried every couple of years from the sun ( % 13.64) Replacing that costs more than , bucks so the plan would have paid for itself ( % 50.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , Purchasing a vehicle protection plan from CARCHEX was a seamless experience ( % 10.00) Their reps were really good ( % 70.00) Since getting my plan, it has been very valuable ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , CARCHEX was recommended from the dealer ( % 0.00) I liked that their rep seemed to be sensitive to what I was trying to accomplish in terms of extended protection, and what I wanted covered ( % 35.00) It was a great experience ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , When I found out that the warranty that I originally had for the truck had expired, I wanted to find a good company to have ( % 53.75) CARCHEX had the best rating as far as the Better Business Bureau ( % 53.33) The salesperson was very on top of things with my concerns ( % 65.00) I would like to have the confidence knowing that if something happens, I have someone there to support me going at that time ( % 0.00) Plus, talking to people I know, they’ve had a lot of problems with other companies ( % -12.50) They purchased a warranty and when something happens, the other companies decide to turn down the claim ( % -14.03) That has happened with companies like CarShield and Endurance ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , I brought a Warranty for my Grand Cherokee Jeep ( % 50.00) It covers everything that the Dealers don't ( % 0.00) Only thing dealers give is basic Warranty that covers the transmission ( % 0.00) No electrical parts, air condition ( % 0.00) The warranty I have covers everything and I only pay $ dollars each time I go to the dealership ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , Having a vehicle protection plan is very important ( % 52.00) I liked the amount of coverage and the price of CARCHEX's extended auto warranty ( % 60.00) I went with them and purchasing was straightforward and easy ( % 40.42) The gentleman whom I worked with was very knowledgeable and he followed up ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , I purchased a new vehicle ( % 13.64) and checked with CARCHEX and one other warranty provider ( % -12.50) And the other one that I checked wouldn’t accept salvaged title vehicles ( % -12.50) Erin of CARCHEX called me and gave me prices ( % 0.00) She was very nice, straightforward and helpful ( % 57.75) The experience was easy and quick ( % 38.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , I have an older expensive vehicle so I wanted to make sure I had coverage ( % 5.56) A warranty is very important and I spent almost $, to cover two vehicles ( % 21.00) Carchex covered everything and my experience in purchasing the warranty was wonderful ( % 100.00) I spoke to four reps altogether and they all were phenomenal ( % 50.00) They explained to me what was covered and the things that were not covered like normal wear and tear ( % 15.00) As long as that's the case then I'm extremely happy ( % 37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , I need work done on my car that I bought used ( % 0.00) It needs an alternator, power steering pump, starter and an intake gasket and they say I am only covered for $ of the labor and I am still paying my deductible of $ ( % 0.00) They won't cover the power steering pump, and the rest is on me ( % 0.00) WTF! I have never had a worse warranty than this ( % -51.25) I have had extended warranties before and they have been great ( % 80.00) If the motor blows up they'll put another one in but if something small breaks I'm up a creek without a paddle ( % -25.00) Wonderful ( % 100.00) People on the phone are even rude and condescending when you ask why something isn't covered ( % -30.00) Can't get a straight answer and having the person talking to the shop call you is a joke ( % 20.00) NEVER will I ever purchase something from this company again ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , Renewing my policy with CARCHEX was very easy ( % 56.33) Their reps were fine ( % 41.67) I got all the prices this time also ( % 0.00) But because I was coming back, they were able to take care of it a little better ( % 20.31) With my previous warranty with them, I had a couple of issues and it was close to the end of the timeframe, but they took care of it with absolutely no issues ( % -13.33) And I don't see any problem at all with asking anybody else to purchase CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , Somebody referred me to Carchex and my experience in getting the warranty from them was good ( % 70.00) The reps thoroughly assisted me and were helpful in describing the coverage ( % 0.00) I'm getting mileage on my vehicle and I've decided I'm gonna keep it ( % 0.00) I'm not gonna be trading it off ( % 0.00) I hope I'll never use the warranty but if anything goes wrong, I need that insurance from them ( % -50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , I been dealing with customer service, adjuster, and management over the course of days ( % 0.00) My truck has been in the shop for almost a month, they finally approved for a transmission to be replaced ( % 0.00) I am still waiting as they don't have a clue as to when it's being delivered ( % 0.00) The ETA was last Friday, a week later after numerous phone calls and being on hold for over an hour each time you call there still is no answer, my repair facility also called in but can't wait on hold for an hour for answers ( % 0.00) So here we are no truck for another week going into month, no answer, no follow up call backs ( % 0.00) Stay away from this company ( % 0.00) They promise you everything at the start of sign up ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , I’ve had Carchex before and I’ve had good luck with them so I signed up with them again ( % 70.00) The rep was very helpful and explained the warranty pretty well ( % 22.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , I had an older vehicle and I was a little skeptical because I didn't know if a warranty was gonna be available for that ( % -3.02) It has a little bit more high mileage, so I don't know if anything will start breaking down ( % 7.92) I wanted to make sure that I was covered ( % 50.00) I researched on my own, trying to see what was right ( % 44.29) The CARCHEX people are always helpful ( % 0.00) They listened to my concerns and helped me out with the best package that would fit my situation ( % 70.00) They made me feel welcome ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , I would definitely recommend CARCHEX to provide a Vehicle Warranty ( % 0.00) The two people that I spoke with were very professional and provided accurate information ( % 26.50) Gave me a discount for paying the entire amount for the extended warranty ( % 0.00) Also, told me I could make monthly payments, if so desired ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , I just signed up for a warranty a few days ago ( % -20.00) The sign up process was awesome ( % 100.00) That is the only thing I can rate this on so far, since I have not had to use it yet ( % 5.00) I am hoping that my great experience continues with them for years to come ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , Everything was great ( % 80.00) The first guy was phenomenal ( % 37.50) He got his manager on the phone, and the manager was great also ( % 80.00) They explained the warranty ( % 0.00) However, I was the one who signed up and they had my son's name spelled wrong ( % -50.00) Also, I wanted the Titanium plan but I had to fall down to the Deluxe because it was a buyback from the dealership ( % 22.22) I haven't had to use the warranty but once you get into it, you would really find out the do's and the don'ts of it, when you need it ( % 20.00) They're gonna tell you there's a fine print somewhere ( % 41.67) But so far, I would recommend CARCHEX ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , I’m a mechanic myself, and I was reading into CARCHEX's warranty ( % 0.00) I noticed that a lot of stuff wouldn’t be covered ( % 0.00) My car is manual transmission, and I have a lot of after-market parts in my car ( % 0.00) Supposingly if I do the maintenance, I have to have receipts and stuff ( % 0.00) So if I’m doing my own transmission flush, oil change, the differential fluid, I have no receipts for that ( % 30.00) I didn’t want it to backfire, so I just cancelled it ( % 0.00) But the rep, Shawn, was great ( % 80.00) He was cool ( % 35.00) He helped me out and tried to convince me the most to keep it, telling me that I would be covered no matter what ( % 50.00) But I’ve had people that had different types of extended warranties, who were always trying to like bounce them around to figure that they don’t cover certain things, and I didn’t wanna go through that ( % 10.71) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , CARCHEX gave a good pricing and I had a good experience in purchasing my protection plan ( % 70.00) It was easy to get everything started ( % 43.33) We purchased a vehicle in March or April, and we’re getting close to our , miles ( % 0.00) Because it was used, they only guaranteed it up to a , ( % 0.00) The representatives answered all of my questions and they explained the warranty coverage well ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , Overall very happy with the service we received while purchasing our extended warranty through CARCHEX! They were very helpful and explained everything really well ( % 35.00) I was asked to write a review earlier and I confused this with a different place so I’m rewriting my review ( % -13.33) I highly recommend this place! Sorry CARCHEX for the mixup! ( % -21.25)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , I can't live without a vehicle protection plan ( % 13.64) I don’t like the surprises of repairs ( % 0.00) I also like to have as much peace of mind as I can get ( % 20.00) Getting a vehicle protection plan from CARCHEX was super easy ( % 38.33) I like the fact that they can negotiate on your behalf and get you the best coverage ( % 100.00) Moreover, they try to fit your budget ( % 40.00) I found them online through my employer discount website ( % 0.00) I submitted an online inquiry and the rep called me right back ( % 14.29) My interaction with him was very positive ( % 29.55) He was nice and helped me out a lot ( % 60.00) Plus, he knew a lot ( % 0.00) He knew about my car, the vents, and how much miles I had ( % 20.00) He even helped me get a discount and got me on my way ( % 0.00) My experience with CARCHEX was perfect ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , My friends have Carchex for their vehicles and it seemed to be a beneficial thing to have ( % 0.00) I wanted to have extended coverage for the stuff that happens under the hood that surprises me from time to time ( % 0.00) When purchasing, the Carchex rep was really helpful and was willing to answer any questions I had ( % 22.50) It was a very pleasant and informative experience ( % 95.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , Good customer service, friendly staff, also very knowledgeable of the different plans and packages ( % 31.87) No pressure sales and pushing to sale the most expensive plan ( % 0.00) They also answered all my questions and any doubts I had ( % 0.00) I’ll be % satisfied when I use my plan and customer service is the exact same as the sale of the plan ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/8
Original review: Aug ( % 37.50) , I had bought an extended care warranty with Toyota and my warranty expired ( % 0.00) Two weeks later, I had a huge bill for something in my car and they didn't honor it ( % 20.00) I read the reviews on Carchex and they were good, so I decided to buy another extended warranty with them ( % 70.00) The experience was wonderful and very nice ( % 89.00) They had very good PR and they tried to work with me and tried to get me the best deal ( % 95.50) So I was satisfied ( % 50.00) They also explained the benefits and how to file claims ( % 0.00) It was very easy to understand ( % 56.33) I started it on August st, so I had to start paying on it ( % 0.00) And they give you , miles in days before they kick in on their warranty ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , I shopped around at four other places for my Mazda Miata but decided to go with CARCHEX because of the service, honesty, attentiveness and value ( % 12.50) Bill was really great and it helped that he was located in my home state of Maryland ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , I was helped with excellent customer service after giving my information and was able to work out a good price to fit me being a college student! I spoke with multiple associates leading me up to the manager and everyone helped me with the upmost respect and kindness ( % 51.25) Can’t thank you guys enough for going to the extreme to help! ( % -7.81)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , Denied my claim after supplying TONS of documents and waiting TWO WEEKS without a vehicle ( % 37.50) Will NOT pay for diagnostics as REQUIRED per the contract NOR will they pay for my rental, which is also apart of the contract ( % 0.00) I contacted a manager at Carchex, Jason, and have yet to receive a response regarding this ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , I take excellent care of my car, and I didn’t plan on trading it in ( % 68.75) I was gonna keep the car ( % 0.00) It’s a and I bought it in ( % 0.00) And so I didn’t wanna be without a warranty ( % 0.00) I did my research, checked around with other extended warranty companies ( % -12.50) And I went with CARCHEX because, initially, the person I got on the phone explained the warranty a lot better ( % 25.00) I’ve been with CARCHEX long before ( % -5.00) And I haven’t even used the warranty, but that’s a good thing ( % 70.00) That means the car is in good shape ( % 70.00) I just renewed and this is the third contract with them ( % 0.00) On my first year with CARCHEX, my dealer was able to get my car at a better situation ( % 41.67) So I didn’t go through the CARCHEX warranty ( % 0.00) I take my car only to the Lexus dealership ( % 0.00) And so they were able to take care of my issue several years ago ( % 25.00) CARCHEX makes things easy for my dealership and I like that because I’m busy ( % 26.67) Also, just before this last one expired, I had the car for service and it was just the undercover ( % 0.00) I checked with CARCHEX and they said the part wouldn’t be covered because it was just normal wear and tear ( % 15.00) Even when if it’s something that wasn’t covered by the plan, I didn’t got a, “No ( % 0.00) ” I got a explanation of, “Hey, this is not covered because it’s a normal wear and tear ( % 15.00) It’s not a maintenance-type issue or a mechanical malfunction of the car ( % 0.00) ” She was able to go that extra mile to help me and she was even able to tell me about what it would cost to get it repaired and so forth ( % 33.33) And so that was what I liked about them in that situation ( % 60.00) I went with CARCHEX just for peace of mind ( % 0.00) When it was expiring last time, I thought they would let me know with a reminder or an email, and they didn’t ( % 0.00) Fortunately, I remembered and I called them and their guy said, “Yeah, you’re still under warranty ( % 40.00) It will be expiring soon ( % 0.00) ” I got a great person on the phone when I called the number ( % 80.00) I call him CARCHEX guy ( % 0.00) I have his number written down in a folder at home, and he's been really helpful ( % 2.22) I’ve already recommended CARCHEX ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , The factory warranty on our vehicle was going to expire ( % 37.50) We had done some research on what was an extended warranty with the manufacturer and it sounded like Carchex was actually as good or better than the factory warranty ( % 60.00) Singing up with Carchex was very simple ( % 0.00) They walked me through a couple of the options in terms of payment time, months, years, mileage, etc ( % 0.00) When I asked a very specific question about electronics if those were covered, they pointed me to the agreement online so I could actually read it and say it really is covered ( % 6.67) They were pretty thorough in making sure that before I signed anything, I had as much information as possible to be able to make a decision ( % 29.00) The rep was very good on all accounts ( % 91.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , I had bought an extended warranty when I purchased the vehicle, and it got to the , mile mark, and that was the end of that warranty ( % 37.50) And I wanted to make sure I still had something ( % 50.00) CARCHEX was one of the first ones to contact me after an internet inquiry and I signed up less than a month ago ( % 4.17) I went in for a regular maintenance and started talking to another customer in the waiting area, and he said, "You know, you can get a better deal through the dealership, see what they have to offer ( % 25.00) "I reached out to CARCHEX because the dealership offered me a wider range of coverage for less than half of what CARCHEX is charging ( % -16.67) And it's been over a week since I sent the message out ( % 0.00) They haven't acknowledged an email for cancellation ( % 0.00) CARCHEX should be more concerned with the rates ( % 50.00) And because of the large disparity in what's available, it almost feels like price gouging, and a lot of times women get shafted on that ( % 30.71) Also, since the sign-up, I heard nothing ( % 0.00) So, that doesn't do good for customer service ( % 70.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , I had recently bought a vehicle and there was no warranty on it ( % 18.75) Having a warranty would help me a lot in repairs on my vehicle ( % 0.00) I live on disability and for me to get something repaired, it would take me months of trying to save money to get it done ( % 13.64) Whereas if something happens to my truck, the warranty can cover it and I don't have to worry about it ( % 0.00) I went with Carchex because they have a big business and their rates were acceptable to my income ( % 0.00) The person I spoke to when I was purchasing the warranty was very courteous and knowledgeable ( % 78.00) They were talking to me nicely ( % 60.00) Whereas the man from another group I was considering purchasing a warranty from before I signed on Carchex sounded really forceful and it stressed me out ( % 20.00) I couldn’t deal with that ( % 0.00) It’s like he was trying to pressure me so I didn't take on that company ( % 0.00) I took on Carchex because the person I spoke to was very considerate ( % 20.00) They took their time and explained things to me ( % 0.00) I was thoroughly assisted, but I didn't get any paperwork ( % 0.00) They could sit there and talk to me and tell me over the phone all the things they cover, but then, it covers so much that when I hung up, I kinda forgot what was told to me ( % 20.00) I would have loved to receive paperwork to explain in detail everything that they cover ( % 70.00) The only thing I received was a copy of the contract, but I need more clarification ( % 25.00) I’m having trouble getting ahold of anybody because I wanna know if they cover tune-ups ( % -20.00) I’ve been trying all day yesterday to get ahold of somebody, and I couldn’t ( % 0.00) I did get through one time but the woman’s voice on the other end of the line was so low that I could barely hear her ( % -2.50) I asked her to speak up a couple of times and she just put me on hold again ( % 0.00) It went to a voicemail so I was really frustrated ( % -70.00) Except for that phone call yesterday, my experience with Carchex was good ( % 70.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , Representative was very nice and gave good quality answers about questions asked ( % 61.83) Broke everything down to my understanding and made sure I got the best deal and I'm real appreciative ( % 56.11) Even got my mom a great deal on her coverage ( % 80.00) Better than the last representative she spoke with from the same company and I know she's happy about that as well ( % 32.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , I was looking around for an auto warranty and CARCHEX was pretty good amongst BMW owners ( % 44.17) One of the shops that serviced my car also recommended them ( % 0.00) I went with CARCHEX and buying vehicle protection from them was an easy process ( % 43.33) I had a bunch of questions and their reps answered them no problems ( % 0.00) Thus far, having my warranty has been very valuable ( % 15.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , I am a returning customer to CARCHEX because they know how to take care of their customers, they say what they say they are going to do, and they do it for the right price ( % 33.04) Ken took care of me this second time around when it came time to purchase another warranty plan for my next vehicle purchase ( % 0.00) He helped answer all my questions as we walked through all my options ( % 0.00) Ken, the sales manager, worked with me on pricing and complete and comprehensive coverage (Thank you Ken) ( % 10.00) I returned as a customer because every single claim and repair that was required was seamlessly attended to on my previous vehicle ( % -4.60) From the initial claim to delivering my repaired vehicle the process was painless and hassle free ( % 20.00) If you purchase a complete and comprehensive warranty plan, you get what you pay for ( % 10.00) The coverage stated is what you actually get, so don't get fooled by other's promises or even reviews ( % -6.25) CARCHEX was and is the right warranty service plan ( % 28.57) If you want a high value product from a respected business provider, you have to give CARCHEX the opportunity to demonstrate why they are highly rated ( % 16.00) When you call customer service, they answer immediately ( % 0.00) If you have questions, they will be answered ( % 0.00) Thank you CARCHEX, and you can count on me returning and giving you my business again ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , I had an extended coverage on my wife's vehicle and when I purchased a car several months ago, I decided to get an extended warranty on that one also ( % 18.75) But I didn't really like the one that was on my wife’s vehicle, so I looked on the internet for another company ( % 20.00) I saw CARCHEX and signing up with them was very easy ( % 56.33) That was done right over the telephone ( % 28.57) I also did an email online to inquire and I made calls ( % 0.00) The rep I talked to was very friendly and explained all the answers to the questions I had ( % 48.75) Having the protection plan is good and I feel more comfortable having it ( % 53.33) In case something major happens, the expense would not be out of pocket ( % 6.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , I had to cancel my warranty with CARCHEX because what's covered and what's not were not what we thought they were ( % 37.50) We thought it would cover more ( % 50.00) When we started reading the papers they sent us, it seemed like every time that they said something was covered, then there was a way to get around that ( % 0.00) It seemed like they had a loophole for everything ( % 0.00) For a new car, CARCHEX would be great ( % 46.82) But I have a ’ ( % 0.00) It's not so great for an older vehicle ( % 48.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , I got a luxury car and I've never had a warranty before ( % 37.50) I've heard horror stories from people like if something breaks, how expensive it could be and everything else ( % -50.00) A warranty is valuable if something happens ( % 0.00) I was a little hesitant and I didn't buy an extended warranty at the dealership because I feel like they just screw you, but I didn't get that sense from Carchex ( % -18.75) The person I talked to was really friendly ( % 37.50) He did a good job selling ( % 70.00) He told me benefits that I didn't know existed ( % 0.00) It was the first place I called and I didn't even call anywhere else ( % 25.00) That's how good he did ( % 70.00) I looked in the internet at a few different places and I had a couple I was gonna call, but after I talked to Carchex, I didn't end up calling any of the other places, even though I had planned to ( % -10.83) The overall process of getting the warranty from Carchex was extremely easy ( % 21.67) It's like the easiest thing that I probably have ever done ( % 0.00) I thought it was gonna be a lot more painful than that ( % -10.00) I really did also like the fact that I could pick the day of the month that I wanted my payments to be due so I thought that was very helpful ( % 9.17) Everything went fine with Carchex ( % 41.67) They're very easy to talk to and they made me feel good about the purchase I made ( % 63.17) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , CARCHEX is great ( % 58.75) I purchased their warranty for a used vehicle and I had a good experience ( % 70.00) But they should tell you it’s taking effect in days and how many miles you have to be ( % 50.00) Other than that, they were thorough with the forms and they helped and worked with me ( % -12.50) They also told me that if something goes wrong, I should go to a certified place where the car needs to be fixed and the place would contact them ( % -20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , I got extended coverage for my car because I didn't want to have a trans or engine go out and not be able to have it covered ( % 43.75) CARCHEX was my husband's choice and purchasing from them was easy ( % 43.33) Their reps were informational ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , Tried three times to get work done on my car but CARCHEX never gave service department authorization ( % 37.50) Complete waste of $ dollars ( % -5.00) Will never ever repeat this disaster! Will never ever repeat this again ( % 0.00) Will never ever ever repeat this disaster again ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , The only downside to this product so far is the day wait after your first payment before it kicks in ( % 18.13) God forbid anything would happen but if it does you are not covered ( % 0.00) You have to wait after your first payment ( % 25.00) I would give it ⭐ if that was different ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , A woman from CARCHEX called and asked me how many miles I had on my car ( % 43.75) It's a used one and when I got it, it had , miles ( % 0.00) Then she asked me if I wanted to continue with the warranty and I said, “Yes ( % 0.00) ” Setting it up was easy and took just a few minutes ( % 11.67) The professionalism and the quality of service by their reps were good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , I have had three situations which I put in claims on with my covered vehicle ( % 37.50) The first one was with my audio system because my vehicle is a high end vehicle being a Audi AL I take it to an authorized Audi dealership ( % 20.50) The vehicle stayed in the shop for weeks while Carchex decided whether to pay for the repairs which they ranged with the price of repairs with the cost of repair minus testing to find out what to repair ( % -10.00) This is totally a farce ( % -40.00) How would the shop know what to repair unless they test first which I have to pay for ( % 25.00) Needless to say that repair to my audio system did not get done ( % -50.00) They just let me skip a payment ( % 0.00) Which brings me to my next claim ( % 0.00) This one was on Coolant system which gave my vehicle an error code which turned out to be the thermostat which they paid for but not the testing or fluids to refill the radiator which is ludicrous if you take out the part you are going to lose the coolant ( % 0.00) Then came my suspension system ( % 0.00) The air suspension is the standard on my vehicle which cost more than regular struts ( % 16.67) Again they ranged with the quoted repairs even sending a adjuster to the repair shop for first hand knowledge ( % 25.00) My vehicle has been in the shop for over a week waiting on Royal insurers to make up their minds on what to pay ( % 0.00) Let me also say that for each of my claims I paid a substantial amount of money out of pocket ( % 0.00) Needless to say I’m totally disappointed in this policy and if I had known what I know now would have never brought it and would not recommend it to a soul ( % -62.50) Oh and they talk so nice over the phone pure garbage ( % 40.71) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , I already had a cover with CARCHEX once before and they had good service ( % 53.75) Plus, my claim experience was perfect ( % 100.00) Purchasing this recent extended warranty wasn't that different as long as I know I got good coverage ( % 16.25) The payment plan they set up was all right and I like it ( % 28.57) Overall, it was excellent ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , With my warranty expired, I went to CARCHEX to purchase a plan considering their price ( % 37.50) And it was a good experience ( % 70.00) However, when I checked their reviews, I read horrible ones about the actual service if you ever had to use CARCHEX ( % -50.00) So, I sent their guy an email asking him about that ( % 0.00) Why were there so many people that are having problems with using the service once they get it ( % 50.00) I never got a response ( % 0.00) Even though the customer service for the sales side is really good, it’s their product that you buy ( % 70.00) And I’m not clamoring for the opportunity to send somebody money for nothing ( % 0.00) Hopefully, I won’t have the nightmares that I’ve read about ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , I had a previous Titanium extended warranty with Carchex and they denied repairs, stating the car had exceeded the mileage for the plan ( % 10.42) They then offered me another plan and transferred me to a representative to issue another warranty ( % 0.00) Months later they refuse to repair vehicle stating the repairs are pre-existing ( % 0.00) They have collected premiums and refuse to refund ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , We’re reaching the ,-mile mark on my last Kia Vehicle and we anticipate keeping the vehicle for several more years ( % 21.88) Even though we’ve had zero trouble with it, I’d rather put up a couple thousand dollars early than get a surprise down the road ( % -8.52) I've used CARCHEX in the past, and they were solid, so I came back to them ( % -8.33) If you just wanna have a policy, somebody will sell you one in two minutes on the phone, but that’s not the way I try to do business ( % 0.00) In buying one, you gotta do your homework ( % 0.00) There’s a pretty fair amount of effort required ( % 47.50) Peter, the young man I ventured with, was knowledgeable ( % 10.00) He knew the things I was looking for ( % 0.00) He did a reasonable job in helping me zero in on what I was looking for ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , I’ve used extra coverage before ( % 18.75) I liked the security ( % 60.00) Purchasing from CARCHEX was pretty easy ( % 34.17) Someone called originally but I didn't have time ( % 37.50) He gave me two quotes based on the coverage that I was looking for ( % 0.00) I asked if I could get a followup to my email so I could look into it further ( % 0.00) He said he would follow up with me within a week ( % 0.00) Unfortunately, I never heard back from that rep, so I just went online and purchased the warranty after about days ( % 12.50) But I haven’t heard from anybody since I purchased it ( % 0.00) The lack of a followup call and not hearing back is a concern ( % 0.00) Right now, I’m left at having spent a couple of thousand dollars and having no paperwork ( % 6.19) All I know is what I read on the screen ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , I filled out an online form requesting a quote ( % 38.75) A gentleman contacted me on the next day (Saturday) ( % 0.00) He was very nice and provided a quote ( % 78.00) He then began to pressure me to provide my credit card info ( % 0.00) I felt like it was too expensive and didn’t want to make a decision ( % -50.00) I was transferred to a supervisor- also very nice- given a small discount & again pressured to give credit card ( % 26.50) I ended up doing it, but I regret it and feel like I should cancel ( % 0.00) I would have preferred a quote to be emailed so that I could look everything over and make an informed decision ( % 0.00) The only email a received was a confirmation, but no details about the coverage ( % 0.00) I had to try to write everything down and then make a quick decision ( % 8.89) This is not my preferred way to do things ( % 0.00) I wish I had been more assertive but I wanted to just express my feelings about the interaction ( % 50.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , My car is years old and it has , plus or minus miles on it ( % 12.50) I was like, “What company’s gonna insure this?” but when I called Carchex, they did and they made the offer of the premium ( % 0.00) I said there’s no way I could fit that into my account ( % 40.00) I’m on a very fixed income on disability ( % 13.00) A supervisor got on the phone and they extended the length of time that I would be paying on it by six months and they lowered the monthly amount ( % 0.00) They gave me a discount for being a veteran ( % 0.00) He told me that it kicks in at , miles or year ( % 0.00) I said I’m not gonna have , miles for years and he knocked it down to three months and miles or something like that ( % -15.56) He said that if I have a claim then, they would honor it ( % 0.00) They explained it and the way it worked ( % 0.00) If I take the car to the shop, I would only have to pay my deductible once regardless of how many different things they have to fix ( % 16.67) Also, they answered all my questions ( % 0.00) I asked how do they make money insuring a car as old as mine and the guy said it’s kinda like a crapshoot ( % 10.00) He said that when they say that they'll insure a car of that age but it’s in good condition, they take the chance ( % 70.00) Sometimes, they get lucky and sometimes, they don’t ( % 33.33) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , My interactions with the service representative Ken were exactly what I needed from him ( % 31.25) My first call was as a stranger to the product and the benefits ( % 25.00) He took the time to explain to me so I could understand and learn what to look from other vendors ( % -12.50) My second and third calls to him he handled with the exact level of information that I needed ( % 8.33) I came back to CARCHEX due to his explaining the benefits in detail ( % -6.25) I have already recommended it to others ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , I have an expensive car and I didn’t have the factory warranty on it anymore because it has a salvage title ( % -6.25) So, I called CARCHEX and they told me that I would be able to still get a warranty with having a salvage title ( % 50.00) I just had to pay a little extra ( % -9.38) My mother had sent me the link to CARCHEX, and then I just called them up to see what they offered ( % 0.00) I have a full coverage already, from bumper-to-bumper ( % 35.00) I just don’t have the factory warranty that covers the motor, transmission, and the electronics in the car ( % 0.00) So, I wanted to get that added to my full coverage because I was unable to add it from my insurance ( % -7.50) The guy I dealt with was professional, good, and he helped me get a discount on the service if I was getting it that day ( % 40.00) His supervisor gave me a discount ( % 0.00) I was fairly assisted by CARCHEX ( % 70.00) I am still waiting on my full contract because I wanted to know if there was any stipulations because I had a salvage title ( % 35.00) They said they were able to insure me, but I don’t know if I’d be treated differently if it was a regular clean title ( % 21.67) And if you have a salvage title, I don’t know if there’s a difference in price or in services because they say I have a full coverage of motor, transmission, electrics, and anything besides wear and tear items ( % 35.00) The supervisor from CARCHEX who gave me the discount said, “Anything that happens to your car, whether it’s like the axle breaks, or the motor goes, or the transmission goes, or the computer in your car is messed up, you just take it to anybody who’s licensed or contracted with American Auto Shield, and then they’ll just simply use your ID number, and then they’ll call it in to the American Auto Shield for payment ( % 0.00) ” And he made it sound very simple ( % 20.00) I'm gonna call American Auto Shield, and see if that’s the same thing because I don’t wanna have to be paying over something, and then when I actually need it, I have to jump hoops to get my car repaired ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , I thought I would keep my car ( % 37.50) I only have , miles on it and it's in good shape ( % 35.00) Plus I like it and I’m retired ( % 0.00) I don’t need to use it everyday ( % -20.00) But it was out of warranty ( % 0.00) I looked on the internet and CARCHEX was recommended ( % 0.00) Then purchasing with them was a pleasant experience ( % 73.33) The guy, Tony, was real nice on the phone ( % 90.00) He explained everything and the price was good ( % 70.00) They also set up a monthly payment plan and I was glad they had that because I would have hated to write a check on them ( % -20.00) It takes a long time to get that money back in there ( % -2.50) So when I can operate on somebody else’s money, it’s always a good thing for me ( % 70.00) It means a lot to have the coverage ( % 0.00) I usually take my car to the dealership to get it worked on and when I’m sitting there, I watch people my own age ( % 17.50) People would come out and say that the car is out of warranty and that they need $, or $, so they can fix it ( % 0.00) I’ve heard it where somebody didn’t keep up with their maintenance or it was something electrical ( % 0.00) I didn't wanna be one of those people ( % 0.00) Then other than my car warranty, CARCHEX would give me towing and car rental too ( % -12.50) That made a big difference ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , I bought an extended warranty so we have miles ( % 37.50) It is a complete scam ( % 10.00) I had one problem with my Brake light ( % 40.00) I ended up having to fix it ( % 0.00) It cost me $ ( % 0.00) I had another problem with my thermostat which is in internally lubricated port ( % 0.00) It’s located inside your cylinder head and your engine ( % 0.00) It cost me $ ( % 0.00) I paid $ for the extended warranty new CarChex ( % 13.64) This was a complete rip off ( % 10.00) I will never buy another extended warranty again ( % 0.00) Save your money and you’ll come out ahead ( % 0.00) Don’t buy warranty ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , He is very nice talking to a customer ( % 57.75) He make customer satisfied with the value of what they are getting ( % 50.00) Nice customer service ( % 60.00) star! Thank you ANTHONY **!!! I am very happy as a new client ( % 56.82) I hope everything will go okay ( % 50.00) They give me and make me feel comfortable with the price! ( % 50.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , Another company called me and reached out to me about a warranty, and offered me a price, so I got online and googled the best extended warranty companies ( % 68.75) CARCHEX was like number two ( % 0.00) I clicked on there ( % 0.00) They gave me a rate that was $ some cheaper than what the other company was offering me ( % -12.50) So, I just went for it and didn't look any further ( % 0.00) The CARCHEX rep was quick and awesome ( % 66.67) I was off the phone quickly and satisfied ( % 41.67) I just got the little packet in the mail yesterday, too ( % -18.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , I got CARCHEX coverage on one of my cars and my experience buying it was very good ( % 64.25) The young man that helped me walked me through what I wanted to have covered on the vehicle ( % 10.00) Also, any time I had a problem with anything, I could call him directly and he would look it for me to make sure that they were doing what needed to be done with the coverage that I was paying for ( % 30.00) I love their service ( % 50.00) I like the coverage that they provided that I called back to get coverage on my other vehicle ( % -6.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , Wife found your site on internet and I called regarding extended service on my wife's car ( % 37.50) I just wanted a quote after filling out questionnaire but was then connected immediately to a live individual who talked me into a policy ( % 6.82) By paying in full I did get a good rate for what I was looking for ( % 52.50) It remains to be seen if you stand behind your product the first time we have to use our policy ( % -7.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , A couple of days ago I purchased extended coverage from Carchex ( % 37.50) The rep was great, and took the time to explain everything thoroughly ( % 80.00) He was very patient as I asked my questions ( % 20.00) The premium he quoted and the coverage were exactly what I was looking for ( % 25.00) I was very thankful and impressed with this company ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , I was treated very well and it was done very fast ( % 27.83) Plus, they went out of their way to make it affordable for me ( % 0.00) The coverage provided me was excellent, if my vehicle breaks down, I know that I can get it fixed - for intense if my transmission went out, there is no way I could afford to fix it on my own ( % 34.89) Thank you very much ( % 26.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , We've had CARCHEX in the past and found that they paid for itself ( % 6.25) Ken of CARCHEX was wonderful ( % 100.00) He was very helpful in explaining what was covered, what wasn't, and in answering questions ( % 20.00) He also never over pushed ( % 0.00) He just let it be our decision and because of that, we had enough time to make our decision and decided to get it ( % 0.00) Everything so far, as far as purchasing the warranty and getting the information, has all been wonderful ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , I got another extended auto warranty but then I was looking at it and didn't see any reviews about it ( % 37.50) I looked at the reviews about CARCHEX and saw that it was better and everybody knew about it ( % 50.00) I changed to CARCHEX but then what their reps said to me is different from what is on paper ( % 0.00) In the beginning, when they were talking to me on the phone, they said everything was covered and told me about the pieces they cover ( % 0.00) However, they then told me afterwards that the person who is gonna fix the car is overcharging me and that they're not gonna authorize the fix ( % 0.00) I don't wanna spend the money on a warranty for nothing so I cancelled the warranty a few days after I got it ( % -20.00) Still, I'd recommend CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , I was pleasantly surprised on how easy it was to cover the different coverages available and how they worked with me to choose the right coverage for me financially ( % 22.77) They did not push me into something I could not afford ( % 0.00) I had a financial emergency arise and they worked with me on rescheduling my payment ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , When I was looking for coverage for my car, CARCHEX came out the cheapest ( % 37.50) The other two companies that I looked into needed a lot more money ( % 18.75) I signed up with CARCHEX and the process was easy ( % 43.33) I would recommend them ( % 0.00) The rep answered every question that I had ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , It's pretty good to have a vehicle protection plan ( % 44.17) I purchased mine with CARCHEX over the phone and their process was okay ( % 50.00) I would recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , CARCHEX customer service representatives are only out to get your money ( % 18.75) Yes they are nice and friendly over the phone ( % 48.75) Once you purchase an extended warranty from these cons you're going to regret it, once you find out that Royal Administration is the ones you have to deal with ( % 0.00) You make your monthly payments but when you need to file a claim they deny you ( % 0.00) Please it's nothing like what they are telling you ( % 0.00) You have to wait days for an adjuster to come out and inspect your vehicle, you can only get a rental car if your claim is approved and you have to show months maintenance reports on vehicle only so they can find a reason to deny you ( % 0.00) I have been paying them for the last months only to just be out of a vehicle and not feel protected now that I'm out of a car ( % 0.00) It's a scam ( % 0.00) Please look for a more reliable extended warranty ( % 50.00) I'm hurt and feel use by this company ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , Difficult to know ( % -6.25) Have not received my contract to review ( % 0.00) It has been days since I signed on ( % 0.00) Money taken out but no further information ( % 0.00) Maybe st company I should had stayed with ( % 0.00) I received full contract on line within days ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , I liked the way that Anthony, the rep from CARCHEX, presented the plan ( % 48.75) He was great and the price was good ( % 75.00) Then I kinda talked to some other people that have it and they told me that CARCHEX was pretty good ( % 27.50) So, I went with them and on a scale of to , I'd give my experience a ( % 0.00) Anthony was very informational, explained things in detail, and told to me what I needed to do if I had to take my car into a shop ( % 20.00) He was very friendly, too ( % 48.75) He even gave me his card and his extension number, so if I had any issues, I could call him ( % 0.00) Other than that, I’m looking forward to add my wife’s car in the plan and when I do get to that point, hopefully, CARCHEX will hold up to their word ( % -12.50) I’d recommend them to anybody ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , I needed the extra protection and got CARCHEX ( % 18.75) I looked over some reviews and they were the first company to call ( % 25.00) They have a good customer service ( % 70.00) They set up as automatic payment in the beginning, and I can just log in and make whatever changes I need to change ( % 0.00) The warranty has been really important because sometimes life happens and you never know ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , I checked into a couple of other auto warranty providers but then Consumer Reports didn't give them a very good rating ( % 38.67) On the other hand, CARCHEX was okay with consumer reports and the Better Business Bureau too ( % 29.17) I went with them as they seemed to have the warranty I needed ( % 0.00) The reps who helped me were very informative and let me ask questions ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , I let my daughter and son-in-law use the car, and I didn’t know how well they would take care of it, so I got a warranty ( % 37.50) I heard that a lot of those CV transmissions aren’t what they’re cranked up to be ( % 0.00) I looked up CARCHEX online and they got the highest ratings ( % 0.00) So, I went with them and the reps were nice ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , Carchex is what I’ve always had and purchasing it was easy ( % 40.42) I just renewed it without anybody assisting me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , A warranty is % valuable because things are pretty high nowadays ( % 26.17) I have a Mercedes so that stuff is pretty high when you try to get it fixed ( % 17.00) I needed to get something because the extended warranty that I had bought from them ran out in November ( % 0.00) I had a couple of cousins that referred me to Carchex 'cause they have it ( % 0.00) I talked to Alex and he was real nice ( % 90.00) He explained everything and answered all my questions ( % 0.00) He gave me a lot of information that I needed to know before I purchased it ( % 0.00) It was a real good experience and I’ll recommend Carchex ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , Very helpful customer service that helped me and even held onto my info to help me get started fast after I bought my car when I called back after shopping around ( % 19.38) They had the best prices and best coverage I could find ( % 100.00) I'd recommend them easy ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , It’s a little bit more expensive to do some things on my car with it being a hybrid so I thought it would be safer to get a warranty than not ( % 4.69) The car was out of warranty when I got it, but I had a couple of other phone calls from extended warranty companies and they were like - a month ( % -12.50) I went with Carchex and there wasn’t any pressure ( % 0.00) I asked the rep the first time he called to call me back since I went straight to work after I got off my to job ( % 15.00) I couldn’t really talk then I started having phone issues ( % 20.00) He was nice and he understood ( % 60.00) Having a warranty, there are no anxieties that you get when you hear something is wrong with your car like what will it cost ( % -50.00) I know what it’s gonna cost me so that’s the good part about it ( % 70.00) I would have liked to have the hybrid battery covered ( % 60.00) Unfortunately, we weren’t able to do that but everything else was covered ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , My car is in good shape and I wanna keep it that way ( % 53.75) I signed up with a warranty provider but a CARCHEX rep pointed out a few things about that company that I wasn't aware of ( % 2.50) Although he knew what he was talking about, he was a little bit persistent and I felt a bit pushed ( % -18.75) It also seemed like they weren't gonna take no for an answer and for me, it was a little bit too much ( % 0.63) But when I did my own research and realized that the other company was not in the best financial health and not paying their claims, I thought the CARCHEX rep was right ( % 35.21) I canceled my coverage with the other company and signed up with CARCHEX ( % -12.50) Although they are a bit more expensive, I would rather pay a little bit more and know I was gonna get my money if something did happen and not have to fight for it ( % 7.81) I like the fact that the reps were very thorough and they asked all the right questions ( % 24.29) I also told them I was a Lyft driver and it was important for me to be covered and be able to keep my car on the road if something happens ( % 45.00) For me, having the insurance is very valuable because if I have something major and need to take my car off the road, not only could I not earn income, I would have to come up with the money to fix it ( % 8.75) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , The customer that help me out was really on point with how he explained everything ( % 28.75) It was a job well done look at reviews for warranty had some good ones ( % 70.00) Also the his manager assisted him to make sure that I was satisfied ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , My factory coverage ended and I just finished paying for the vehicle so I figured I could afford to go ahead and pay for an extra coverage ( % 18.75) Carchex claimed to have the best plan from the research that I did so I went with them ( % 100.00) Purchasing the coverage wasn’t that bad but I had to get them to email me a lot of stuff so I could look at the plan side-by-side to compare it ( % -70.00) If it was up to me, I could go on the website and look at everything side-by-side and what the price is, but it wasn’t as simple as that ( % 0.00) Also, the lady was a typical salesman and I don’t like sales ( % -16.67) I like to just see what my options are and make my own decision ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , I bought a second hand car and I googled warranty provider and CARCHEX was the only one that answered ( % 12.50) And their rep has been good ( % 70.00) The protection plan has been valuable as full insurance on my car because they both complement each other ( % 11.25) This CARCHEX is the internal, wear and tear, and the insurance is the external ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , The customer service was great at CARCHEX when I purchased my warranty and Bill, the guy I dealt with, was fabulous ( % 52.50) He had excellent follow-through, and he was very polite and efficient ( % 60.00) He was just wonderful, which was why I went with CARCHEX ( % 100.00) He explained the warranty and we started off with one ( % 0.00) Then, he said I could get a bundle ( % 0.00) Everything was good with him and I have recommended CARCHEX ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , I did Carchex to find out all the information I could about my son’s car and I found out a bunch of information that even my son didn't know ( % 37.50) I’m getting a new engine in it and I keep getting all these little cards in the mail saying his insurance had lapsed ( % -2.56) But he didn't hear anything about all these companies that were sending me all this information ( % 0.00) When I read it, it sounded like he had the extended warranty, but the one that was supposed to have the extended warranty on it, when I went to file for it, they informed me that it had lapsed ( % 0.00) According to my son, it hadn't lapsed, but I wasn’t going to argue with them ( % 0.00) I went with Carchex because I heard they are good people ( % 70.00) They're trustworthy ( % 0.00) Plus, I knew I was talking to a real place because they're with Carfax and Carfax wouldn’t let a crook come in with them ( % 20.00) Everything went great when I bought the warranty from Carchex ( % 80.00) The reps were nice and laughed at every stupid joke I said ( % 16.67) I wish I had gotten Carchex sooner ( % 0.00) That way, they would have helped me cover the replacement of the engine ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/7
Original review: July , I shopped around at four other places for my Mazda Miata but decided to go with CARCHEX because of the service, honesty, attentiveness and value ( % 12.50) Bill was really great and it helped that he was located in my home state of Maryland ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , I just bought a car and I decided to look into acquiring extended coverage for it ( % 37.50) The purchasing experience at CARCHEX was great ( % 80.00) The representative was awesome and very knowledgeable ( % 60.00) She answered my questions to the best of her knowledge ( % 100.00) I've recommended them to my husband ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , When I bought my car, they gave me an extended warranty for , miles ( % 37.50) I added some things that would come ahead with it ( % 0.00) I got it through the dealership that I bought it from ( % 0.00) And it expired at , miles ( % 0.00) So, I figured I would go ahead and get me another one because they were good ( % 70.00) I looked for the best people to get an extended warranty with, and CARCHEX popped on one site as number one ( % 100.00) Plus, they had a Better Business Bureau endorsement ( % 50.00) The CARCHEX reps went through all details with me and explained everything to me well ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , I just got a warranty from Carchex last week ( % 18.75) They asked me a bunch of questions, and I asked them a bunch of questions ( % 0.00) Everything went very smoothly ( % 52.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , I found Carchex online ( % 37.50) It’s rating is higher and it has good reviews, but it's bit more costly ( % 48.33) It will be better to pay monthly rather than months in years ( % 50.00) Still, when I bought the extended warranty, setting it up was very quick and the people were all very helpful ( % 31.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , I was worrying about having to come up with a significant amount of money out of pocket if I have problems with my vehicle ( % 37.50) So, I decided to do some research and based on the rating of CARCHEX, which was an A plus in the Better Business Bureau, I decided to move forward with them ( % 50.00) It was a matter of trying to get the best coverage and when I looked at the reviews, it seemed that most of them were positive ( % 57.58) And when I purchased the plan, the process was seamless and things went pretty smoothly ( % 25.00) Their reps were very knowledgeable and very informative, too ( % 20.00) My interaction with them went very well and I have no complaints ( % 20.00) All in all, the warranty is extremely valuable to me, especially when you have a payment to meet ( % -6.25) One of the last things you wanna add on top of that is significant repairs ( % 29.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , I have a relatively new car and when I initially purchased it, I did not get the extended warranty ( % 17.05) But now, my job requires me to travel more so than I did before and that’s why I got the extended warranty ( % 50.00) I looked at two other providers but when I spoke to the representative at CARCHEX, I liked his spirit better ( % 32.50) Sometimes, you will make a decision not based on the company itself or the company’s attributes ( % 0.00) It's just the person that you’re speaking to and you’re hoping that the company has similar values to this particular person because they're there ( % 8.33) The person was relatable and very personable ( % 20.00) So it was a comfortable interaction ( % 40.00) Still, it’s a sales-based job so they’re gonna put the highest package out there to you ( % 0.00) But when I looked at everything, it was in fact the better package for what I needed and what I wanted ( % 50.00) With things and the way we live in this world today, I know car repairs can be very costly ( % 16.82) So the warranty was what makes more sense – to pay a small amount for a monthly or pay a gigantic amount which could also be monthly ( % 12.50) You never know ( % 0.00) Cars break down ( % -15.56) There’s nothing guaranteed ( % 0.00) So I can pay CARCHEX, make sure my car is fixed and get a rental which does not impede my lifestyle, and I’m fine ( % 33.89) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , My car is getting older and having a warranty is good ( % 41.39) I went to the Better Business Bureau website to look at warranties ( % 50.00) I ended up calling CARCHEX and I didn't have to be on the phone long ( % -5.00) It was definitely quick and easy ( % 38.33) Customer service was good ( % 70.00) When I was supposed to make my payment, another payment had hit, and I couldn’t make the whole payment for CARCHEX, but the rep made it work ( % 20.00) So, that was good with me ( % 70.00) It was a good experience ( % 70.00) I'm happy that they're BBB accredited ( % 80.00) The rep that I dealt with explained everything ( % 0.00) And everything that he explained was better than the first place that I called ( % 37.50) CARCHEX was reasonable, way cheaper, and I got more mileage ( % 35.00) I know I'm covered ( % 0.00) So, if anything happens, I just have to wait a few weeks to get my car fixed ( % -5.00) It gives me peace of mind knowing that I could drive my car cross-country and come back ( % 0.00) I have recommended CARCHEX to my friend ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , I’m going to be going out of town for six to nine months, and I wanted to make sure that if anything happens to the vehicle while I'm gone, my wife would be taken care of and she wouldn’t have a lot of hassle ( % 43.75) I looked online and did research and then when I read that CARCHEX does coverage up to , miles and most of them only went to ,, I signed up with them ( % 25.00) Their rep, Benjamin, was really cool and worked with me ( % 35.00) He helped me out as much as he could ( % 20.00) Buying the protection plan from CARCHEX was easy ( % 43.33) It was a quick process ( % 33.33) I told Benjamin the time that I would like to see the transaction happened and he was able to make that happen ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , The company gave me a brand new Dodge Journey so I canceled the CarShield insurance that was on my car ( % 25.57) Two weeks later, they called and said something went wrong ( % -25.00) They never called the bank and told me they were gonna need the vehicle back so I took it back ( % 0.00) I got my car back and searched around for something different than CarShield and got Carchex ( % 0.00) It’s pretty awesome that Carchex worked with me to get my payment to where it was almost the same with CarShield ( % 41.67) They also told me that Carchex is better than CarShield or is one of the best ones out there ( % 75.00) Purchasing the plan was awesome ( % 100.00) It went really smooth and the gentleman was nice and thorough ( % 50.00) My experience with Carchex was awesome ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , Getting my vehicle protection plan from CARCHEX was very easy ( % 46.92) The rep whom I spoke with walked me through the whole process ( % 20.00) He was extremely professional and very knowledgeable ( % 15.00) He explained my coverage options and what each plan entailed prior to me getting a plan ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , My experience in purchasing my plan with CARCHEX was good ( % 53.75) The guy knew what he was talking about ( % 0.00) He made things easy ( % 43.33) I was very satisfied ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , I bought the car and it's still under the manufacturer's warranty right now ( % 33.04) As a matter of fact, I'm dropping it off to have it checked over real quick and I've given a few excuses for me to look at a certain thing even though there's nothing wrong ( % 0.36) And I figured, since it's still under their warranty, I can get it out of the way now if I have to ( % 0.00) The vehicle in itself is really nice and Outbacks don't seem to have a big problem with transmissions or engines or anything else ( % 30.00) But it has so many safety features and my biggest concern was all of the sensors ( % 50.00) So, I thought it would be worth it to go ahead and get an extended warranty, especially for a timeframe ( % 15.00) Besides, I don't do a lot of driving, so the amount of years will long outweigh the amount of miles ( % -5.00) My son recommended me to CARCHEX and other extended warranties are very similar with them in the sense that you have to pay $ deductible upfront ( % -6.25) But it came down to what's covered and it looked like CARCHEX covered more than what Subaru was offering ( % 17.22) They offered , for eight-years while CARCHEX offered about , for seven years ( % 0.00) But I'm not even gonna have this vehicle for seven years ( % 0.00) I'm gonna turn it over in the next four to five years and I'd still have more mileage on it ( % 25.00) So, even though the Subaru one was a year longer, I went with CARCHEX ( % 0.00) Aside from that, the Subaru one was more expensive ( % 0.00) But initially, the first price that I was given at CARCHEX was higher than the one offered by Subaru ( % 16.67) However, the gentleman went to his manager then the manager came out and took all the deductions for different items ( % 0.00) So, once we got to all the little things that he was able to make deductions for then we became much less than the other one which has worked out really well ( % 4.42) Their rep was also very good and very helpful ( % 55.50) He answered all of my questions and in our conversation, I finally got around to what's not covered and the list was coming up pretty short considering ( % 8.33) So, I felt that if I'm gonna buy one, I'm going to buy the best since the price was lower than the one that wasn't the best they had ( % 100.00) So, for me, I got a better extended warranty at a lower price and I'm pretty happy ( % 51.67) So far, I'll see how it works out ( % 10.00) It's like an insurance policy ( % 0.00) You have it, but you're hoping never to use it ( % 0.00) But it's gonna be very valuable just for the peace of mind ( % 20.00) Outbacks aren't notorious for being glued to the shop, so I may never have to use it and for me, I don't wanna use it ( % 0.00) But if I have to, it's nice to know that you got something there that will take care of business ( % 60.00) All in all, my experience was straight to the point and I'd recommend CARCHEX ( % 20.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , I wanted to make sure my car would not have any problem, and CARCHEX was a very good deal ( % 59.50) The people that I spoke with were very helpful and professional ( % 15.00) They explained what they were selling very well ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , We were buying a certified used vehicle that we’re financing, and we wanted to be able to feel a little confident with the warranty that we would have some things covered in case we needed it ( % 29.69) I compared several companies ( % 0.00) CARCHEX and one other were about the same in compatibility and what they offered ( % -6.25) And CARCHEX seemed like a better fit ( % 45.00) The person I dealt with was well-knowledgeable, well-versed in the product ( % 0.00) He made me feel confident on what was covered, what wasn’t covered, the length of the coverage, and the flexibility of the payments ( % 50.00) So, everything was well done ( % 0.00) He was very persistent ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , I looked up online available ongoing automotive repair warranties because my car is half paid and it only has , miles on it ( % 15.21) I decided to go with somebody independent rather than Honda because I’ll probably use other garages other than Honda ( % -8.33) In terms of consumer rating, CARCHEX looked like it has stars on several multiple sites ( % 0.00) I sent an email and they got back with me ( % 0.00) Time was running out and I thought I might as well do it ( % 0.00) They were very cooperative and they offered me significant discounts which made sense for them to do because of the car mileage which was not , or , miles ( % 28.75) There was probably less to go wrong ( % -33.33) They offered me reasonable payment plans because I told them it was my first month without a car payment ( % 22.50) I didn't wanna peek around and there were two or three payments ( % 0.00) They worked with me to have a level of payment that would allow me to kind of enjoy saving some of the money that I was paying for car payments before ( % 50.00) I had pretty positive feelings about them ( % 23.86) I made my first payment a week ago and I’m waiting for the documents in the mail ( % 25.00) But the one thing is that before the warranty kicks in, I have to put a certain number of miles on my car ( % 21.43) I realized that because I could have somebody buy this because their car is about to breakdown ( % 0.00) But at the same time, it was like , miles ( % 0.00) It takes me three months to go a , miles ( % 0.00) I wish that wasn’t quite stringent ( % 0.00) Other than that, I like the way that they pay ( % -12.50) It sounds like they make payment to the shop before the repair work begins ( % 0.00) That way at least your garage won’t end up not wanting to do business with you because of delays in getting payment ( % -30.00) Overall, CARCHEX seems like a reasonable company and I was pleased to see pretty good consumer ratings for them ( % 33.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , I have tried to process my first claim ( % 31.25) It has been a nightmare ( % 0.00) I intend to cancel the contracts ( % 0.00) I will have more to say about this when the saga is over ( % 50.00) I was required to make a special trip to the service center to verify the $ deductible -- WHICH IS A PART OF THE CONTRACT ITSELF ( % 12.86) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , I would recommend CARCHEX ( % 37.50) When I checked online for the top five companies in the nation, they were in the top two ( % 50.00) Plus, my purchasing experience with them went well ( % 0.00) They seemed to be very knowledgeable about the questions I asked and they did a really good job as far as explaining everything ( % 33.33) We received the thing today and I haven’t even bought the car yet ( % 0.00) I have days to cancel it though ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , I was happy with how my experience with CARCHEX went ( % 58.75) My car is a , and I didn't have any warranty left at it ( % 0.00) I got it covered because I thought, “How long can you keep beating the odds?” I used Google to see what the best providers were, and CARCHEX came up on top ( % 48.33) I was also happy with the payment that they set up for me ( % 80.00) The finance guy was very nice, and he gave me his name and his number so that if I had any problems, I could call him directly ( % 44.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , The process used seemed to be a high-pressure one ( % 37.50) I was transferred twice to someone else despite being told "Do you mind being put on hold for a minute?" when each time someone else came on the line ( % 0.00) Each time this happened when I asked that a quote be sent to me via email ( % 0.00) The third person made the pitch that if I signed up right now I'd get two different discounts ( % 9.52) I restated that I would have to talk with my wife about such a decision so would appreciate the quote being sent to me ( % 0.00) I was told that I could only get that if I gave them a refundable $ deposit ( % 0.00) I had checked with a couple of other companies and none required a deposit before I got the "real" (discounted) quote ( % 3.75) I chose at that point to end that call ( % 0.00) After the call I did receive a non-discounted quote ( % 0.00) I called again and was assured I would receive the agreed-upon discount which would be confirmed in another email if I committed to signing up ( % 40.00) I took a chance and they were true to their word ( % 35.00) I received the contract with the discounted quote ( % 0.00) Everyone was civil - even helpful ( % 0.00) However this process - being passed on to someone else twice, and then being told I'd have to make a deposit to get the "real" (discounted) quote - was troubling ( % 20.00) This company seems to be well-rated ( % 0.00) They would do themselves a favor by changing their process to be less-shady-seeming ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , My representative was very informative and professional when signing me up for this service ( % 22.50) I would recommend this service to other friends of mine ( % -12.50) I was trying to sign up with CarShield and the representative was not doing what I asked of her ( % 0.00) That's when I called your company ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , I signed up pushed by the rep helping me to sign up as it takes one month for the policy to kick in ( % 37.50) In the meantime my dealer sold the car to someone else ( % 0.00) When I called back to cancel, I was switched to another department by the sales rep helping me, nobody answered when the call was switched ( % 0.00) I left a voicemail message and no one called me back ( % 0.00) However when I called back yet again to switch the policy to another car rep answered and switched me to someone who switched the policy ( % 0.00) I was never called by the department for the initial cancellation ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , It's beyond easy to sign up and impossible to cancel ( % 4.72) Requiring a letter to be sent to keep the customer longer and give excuses on why they couldn't cancel ( % 0.00) It's beyond a reasonable company ( % 20.00) The response time is also abysmal ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , James ** was very nice, professional and seemed to really care ( % 36.38) The other man who assisted me in getting my payment through seemed to be more interested in getting the payment as fast as possible, not actually helping me ( % 13.75) Huge contrast between the two men ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , Everyone that I spoke to at CARCHEX was very helpful, professional, and polite ( % 22.50) I had not heard of your company until I found you online ( % 0.00) Your insurance was reviewed for me, I found that it was what I wanted at a price I could afford ( % 0.00) I bought your product and hope I will not have to use it, but if I do, I look forward to your continued professionalism ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , Sales manager would not offer discounted policy unless purchased right away ( % 33.04) Asked to review contract first before signing, but would not allow ( % 25.00) Too much of a hard sell ( % -29.17) Lots of attention while trying to buy policy ( % 0.00) When calling to cancel, have to talk with general customer service ( % 5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , High pressure sales with a promise of day cancellation policy ( % 26.75) I found same coverage for half the price and have been trying to cancel for over hours and have not received a response ( % -8.33) I have sent emails to separate people and still no response ( % 0.00) I will be calling my credit card company to dispute and report this company ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , We loved the reviews on Carchex when we started looking for a vehicle service contract ( % 53.75) They were extremely helpful and knowledgeable when we contacted them ( % -12.50) Their service contract that we agreed on was their gold package and that seemed very comprehensive and reasonable for the price ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , I heard about CARCHEX ( % 37.50) I went online and then went to ConsumerAffairs and Better Business Bureau ( % 50.00) I went to the top sites, and CARCHEX is one of them ( % 50.00) And they had a payment plan that I could pay this warranty off over time ( % 0.00) It was also a warranty that I felt that was very reasonable ( % 26.00) The coverage is fine ( % 41.67) I have a very big car and I baby it a lot ( % 0.00) I do all my stuff on my car that I’m supposed to do ( % 0.00) I’m just apprehensive of being able to keep all the bills together in case I'm asked for stuff ( % 50.00) But my husband said I just need to go back to the place where I get my stuff done, and they’re able to print stuff ( % 25.00) So that shouldn’t be a problem ( % 0.00) I just signed up with them a month ago and so far it’s been very pleasant ( % 52.67) I was new to this and Sean was this gentleman who helped me ( % 13.64) He was very thorough and talked to me ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , I called CARCHEX and spoke to a fellow named Ken ( % 37.50) We went back and forth, and then I talked to another company and they had a better rate ( % 25.00) Ken said he went back and forth with his boss, and that was the lowest he could do ( % 0.00) So I told him that I was gonna check with the other companies ( % -12.50) I forgot the name of the company that Ken worked for, and I called the next one down, thinking it was a different company ( % -5.19) I called the same company again, CARCHEX ( % 0.00) I didn't know it was the same company, and the guy there gave me a better rate than Ken ( % 25.00) It was longer term and less money ( % -16.67) Then he put me on hold and he was gone for quite a while, came back and gave me the deal ( % 0.00) It wasn’t until the thing was completely done that I saw that evidently, he went and talked to Ken ( % 17.50) But they gave me a better rate, so I just took it and didn't go on looking anymore ( % 50.00) It was odd to me that Ken told me several times that it was the best he could do and that he had gone back and forth with his boss and he wouldn’t let it go down ( % 13.56) I had talked to another company before I talked to Ken, and it was less money ( % -16.67) And when I talked to Ken, he couldn't beat it ( % 0.00) Overall, it was a nice purchase and Ken worked hard, but he must've wanted a bigger commission out of it ( % 7.71) But it worked out good ( % 70.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , Rae ** helped me purchasing extended auto warranty for lease buyout vehicle ( % 37.50) I saw online that CARCHEX has the highest rating for extended auto warranty ( % 0.00) A Rep called me as soon as submitted the quote request online and connected me with Rae ( % 0.00) She explained the warranty details and very knowledgeable on most common issues with my car, so I feel comfortable with the warranty she proposed ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , I was purchasing an older vehicle and I liked CARCHEX’s comprehensive plan ( % 38.06) Peter, the person that I spoke to, was very helpful and very knowledgeable ( % 20.00) I came across on the internet a lot of negative feedback about CARCHEX so it makes me a little bit concerned and hesitant because it's a lot of money to buy an extended warranty ( % -24.38) So, I'm hoping we don't have any issues ( % 0.00) I never believed in a vehicle protection plan ( % 0.00) I always felt that they were a waste of money until my last vehicle ( % -10.00) We've always bought an extended warranty plan with every single one of our vehicles but I never had to use them ( % -7.14) My husband talked me into getting it on the last vehicle because I was telling them that I didn't need one ( % 0.00) It was a two-year-old car with only , miles on it and it has lots of issues ( % 0.00) It has more than paid for itself ( % 50.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , I did a Google search and CARCHEX was one of the top ones ( % 43.75) Purchasing their vehicle protection plan was pretty good ( % 47.50) They explained everything well and I was pleased with the customer representative that I spoke with ( % 50.00) Having it is valuable, but I can't fully assess until something happens ( % 0.00) I just started less than a month ago ( % -16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , In case I needed coverage on my engine, transmission or something else in the future, I checked on a website and checked the best option for me ( % 45.83) I got Carchex and the reps did a good job ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , I like getting coverage and I feel bad if I don't have it ( % -16.25) I got an extended coverage to keep the cost down, and the guy from CARCHEX was very educational ( % 8.47) Every time I had a question, he got right back to me ( % 14.29) Everything's been positive ( % 22.73) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , I didn’t have an extended coverage and I knew I needed to get one ( % 37.50) I found CARCHEX online then I spoke with someone over the phone ( % 0.00) The quote they gave me started off high but I told them I couldn’t afford it ( % 16.00) I spoke to a manager and he ended up giving me something that was more in my price range ( % 50.00) Both representatives that I spoke to were good ( % 70.00) They explained the benefits and everything that came along with the package that I have ( % 0.00) I'm satisfied and I appreciate those who worked with me ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , I have an expensive car, so I know I probably couldn’t pay for it if something big comes up ( % -4.17) I looked on the internet for an extended coverage provider and went with CARCHEX ( % 0.00) My experience was good ( % 70.00) Their rep worked with me, and everything worked out fine ( % 41.67) He explained to me a lot ( % 0.00) I’ve asked him a lot of questions ( % 0.00) He explained to me what would be covered and what would not be ( % 0.00) He was really nice ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , I've gotten extended coverage from Carchex in case I need a repair for my car 'cause it can be expensive ( % -6.25) It's very valuable to have ( % 20.00) It was easy to purchase and their reps were very good and polite ( % 67.17) They assisted me when I needed it and answered my questions and whatever issues I had ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , For peace of mind, I decided to purchase an extended coverage for my car ( % 37.50) I found CARCHEX online, then I spoke to them ( % 0.00) I realized they are in my city, so that makes it a little bit easier ( % -18.75) Their sales person was really good ( % 70.00) Everything has been okay for now, and they were accommodating too with my demands ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , My experience with CARCHEX was okay ( % 43.75) I've had good interactions with the rep but he was a little pushy and was persistently calling me back and making me think about getting the extended warranty ( % 17.08) I hope I get all my money's worth ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , My vehicle is getting to that mileage ( % 37.50) I needed to make sure that I was covered and purchasing Carchex has been great ( % 65.00) The rep was very knowledgeable and willing to help ( % 22.50) The payment plan was very reasonable ( % 26.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , This company does not deserve any stars but I had to select at least one star to tell about my experience ( % 3.75) I purchased the Centennial Plan in March, , a few days after I purchased my older well-maintained vehicle ( % -1.67) A few months down the road, I experienced some unresponsiveness so I took the car to an authorized dealer who proceeded to call Carchex ( % 14.81) It took them two and a half weeks for Carchex to return the calls and another week and a half for an adjuster to come to assess the vehicle ( % -16.67) In the meantime, I was constantly in communication with a "Kevin" at Royal Administration Services, who is the third-party administrator for Carchex ( % 0.00) He asked me for documentation that did not pertain to the claim at all, such as the car registration, title, smog check, bill of sale, and the Dept ( % 0.00) of Motor Vehicles paperwork ( % 0.00) When I questioned as to why I needed to present all of that, I was informed that if I didn't, the claim could be denied ( % 0.00) I reluctantly presented all of which was asked for ( % 0.00) A couple of days later, I guess after it was determined that the car was indeed legal, the claim was denied ( % 10.00) Kevin told me that the contract should've never been sold to me and I should ask for my money back ( % 0.00) Oh, and by the way, the claim was DENIED based upon a "pre-existing" condition ( % 0.00) I thought consumers purchase extended warranties on used vehicles to help absorb the cost because of the wear and tear which could lead to a condition unbeknownst to the new buyer ( % 13.64) I immediately called Carchex and talked to Adam ** to demand my money back and of course, he disagreed with everything Kevin from Royal said about them not having the authority of selling third-party contracts ( % 0.00) He was extremely argumentative and arrogant and told me to "take them to court" when I told him I wanted ALL of my money back ( % -6.25) Bottom line is get an extended warranty from a company that does not have third-party administrators and who will honor their contracts ( % 0.00) Extremely dissatisfied in Las Vegas, NV ( % -12.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , Very dissatisfied, after paying for months my car broke ( % 28.75) They canceled my contract and now I have to wait days for a refund and need to pay out of pocket for repairs ( % 0.00) My car sat in the shop for days waiting to get an approval for repairs that were denied ( % 0.00) Every time I called I was told something different ( % 0.00) My request to speak to someone with authority to advise me of any issues was never filled ( % -20.00) My car is still in the shop waiting because my money has not been refunded ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , CARCHEX was listed right along with the Chrysler Corporation warranty online ( % 33.04) And I was sold on the price ( % 0.00) I got the salesman competing with the Mopar price ( % 0.00) Also, what I understand is they’re top-of-the-line ( % 0.00) My experience with the company has been good ( % 70.00) ( % 0.00)
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POSITIVE 🙂
2019/6
Original review: June , The warranty on my vehicle expired and given the better rate, I purchased one from CARCHEX ( % 43.75) The experience was great and the rep was knowledgeable, helpful and friendly ( % 58.75) For a claim, I would just go to a dealership and they would contact CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , I just bought a car and I decided to look into acquiring extended coverage for it ( % 37.50) The purchasing experience at CARCHEX was great ( % 80.00) The representative was awesome and very knowledgeable ( % 60.00) She answered my questions to the best of her knowledge ( % 100.00) I've recommended them to my husband ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/6
Original review: June , When I bought my car, they gave me an extended warranty for , miles ( % 37.50) I added some things that would come ahead with it ( % 0.00) I got it through the dealership that I bought it from ( % 0.00) And it expired at , miles ( % 0.00) So, I figured I would go ahead and get me another one because they were good ( % 70.00) I looked for the best people to get an extended warranty with, and CARCHEX popped on one site as number one ( % 100.00) Plus, they had a Better Business Bureau endorsement ( % 50.00) The CARCHEX reps went through all details with me and explained everything to me well ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , The sales representatives were very friendly and executed fast service ( % 35.42) Was willing to work out affordable price with the most coverage ( % 37.50) Hoping when actual claim is filed things will be processed as smoothly as initial sign up was ( % 0.00) Continue the great work ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , When I was researching which company to use for a vehicle inspection it was very difficult ( % -13.75) I read many horror stories ( % 50.00) I decided to go ahead with Carchex ( % 0.00) I am extremely glad I did ( % 50.00) They were outstanding ( % 50.00) Super fast scheduling and even faster report upload ( % 26.67) The inspector was very thorough and did a great job ( % 50.00) Very detailed and took many photographs ( % 51.00) Obviously I cannot speak for every inspection completed by Carchex, but my inspector and inspection was top notch ( % 25.00) If I ever need a vehicle inspection again I have no doubt I will be using the services of Carchex ( % 0.00) ( % 0.00)
consumeraffairs
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2019/5
Original review: May , I wanted extended coverage for my vehicle and Carchex contacted me ( % 37.50) I purchased my plan over the phone and the reps were very good and very well-informing ( % 55.50) They called me and discussed with me my coverage and they gave me the information I feel that I would need ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , I needed extended coverage because I do a lot of travelling for work and I needed to make sure that was covered ( % 43.75) CARCHEX had the best price available ( % 70.00) The rep was courteous, smart and to the point ( % 40.71) ( % 0.00)
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2019/5
Original review: May , CARCHEX took money from my card and sent me the information ( % 37.50) But I read it thoroughly and it’s not right for me ( % -14.29) In fact, I had my attorney checked it over and he said that the warranty is not for me ( % 0.00) He said there’s no way that people keep receipts on every gas and oil change, and that’s the only way they will pay for anything, if you have receipts showing it ( % 0.00) I’ve had the car for five years and I don’t have a receipt on every oil change ( % 0.00) So, I have the extension number for the man that I talked to and I'm getting ready to call him ( % 20.00) I will not be taking the contract, so I’m gonna cancel it and have my $ returned to me ( % 0.00) And for all that, $ a month is steep ( % 0.00) Other than that, the people I’ve spoken to at CARCHEX were very good ( % 39.25) They convinced me that I should at least read the contract, which is what anyone should do before they sign anything ( % -30.00) ( % 0.00)
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2019/5
Original review: May , The car was starting to get higher in the miles and my wife has a high-mile vehicle ( % 20.83) She's had issues with hers so I just wanted to protect myself ( % 0.00) I looked at comments from different car companies and found that CARCHEX was in the top five of extended warranty companies that I looked into ( % 25.00) I spoke with their rep and it went smoothly ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , I called and started a policy with this company on January th ( % 37.50) When I received my contract a couple of weeks later there was an error with what they had on the contract ( % 0.00) After questioning this I was told to supply a picture with the current reading which I did immediately ( % 0.00) I was told everything was good and they were going to reissue me a corrected agreement ( % 70.00) Several weeks (-) had passed and nothing so I called ( % 0.00) When I called I was told by ANOTHER customer service agent that they needed more information about my odometer and I had to resend everything that I had already sent ( % 50.00) Mind you no one ever called to say there needed anything further it's now March ( % 0.00) I sent everything, they dropped the ball AGAIN and now it's April still no coverage and issue unresolved ( % 0.00) I took my car in for a repair only to find out they had "held" my contract as inactive because they had not resolved the odometer issue ( % 0.00) They were still taking out payments and I wasn't able to use ( % 50.00) Fast forward to May ( % 20.00) Just got issue cleared and now customer service denies claim to fix items from March saying they were pre-existing ( % 0.00) NOT TRUE ( % -17.50) Excuse they gave is claims person was new and didn't read all the notes at the bottom of the screen ( % 4.32) Customer service assures me issue are covered and will bypass claim agents and give to supervisor ( % 0.00) Took several days for them to call the dealership ( % 0.00) When they did, they decided to dumb down the prices so everything feel below my deductible therefore nothing was covered at all ( % -26.53) Contact Barry and Chevrolet on West th Street, Indianapolis and he will be happy to give you all the details and share how ticked off he is at what they were doing ( % 80.00) I've asked them to cancel my policy and reissue every penny they took since I actually paid for absolutely nothing ( % 10.00) ( % 0.00) ( % 0.00) not even coverage ( % 0.00) #Nightmare Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , This is m second policy with CARCHEX and I could not be happier ( % 18.75) My sales rep, Tony, let me take my time and provide me with every bit of information I needed to adjust and finalize the coverage I wanted/needed ( % 0.00) Thank you! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , Erin is such a wonderful representative - she is so patient and kind - just wanted to help me in any way she could and was in no way anxious to just sell a warranty, even encouraged me to do comparison research, which resulted in my decision that CARCHEX is for me ( % 34.50) My peace of mind is her utmost goal - she was able to answer my questions in a very honest manner and pointed out all the ways CARCHEX has earned so many excellent reviews and respect for its outstanding service - so encouraging to see that such good people are out there and to know that she is only a phone call away should I have further questions ( % 44.22) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , We had a warranty through the car company we bought our car from and it was only a two-year warranty ( % 18.75) My wife got to looking at what CARCHEX had and noticed that it was a more lengthy warranty ( % 50.00) The mileage and the whole package was also better, so we purchased from them ( % 35.00) We have LegalShield at our place of business, so we went through that ( % 0.00) As far as I know, we don’t have any problems with CARCHEX and we would recommend them for somebody else just because of who they are, the way that they handled things, and the way things went for us ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , Adam was very precise, very kind, very clear, and very caring ( % 40.10) I would recommend him for getting info over the phone, I would highly recommend Adam ( % 16.00) He sounds like a good person to talk to ( % 70.00) He was the best customer service person I've ever talk to ( % 100.00) Please move Adam to the top of the list ( % 50.00) If you can please move him up the latter ( % 0.00) So he can have a chance to get him experience ( % 0.00) ( % 0.00) And find out what he actually wants to do and want ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , I’ve used CARCHEX for at least two other vehicles and I’ve been pleased with the product ( % 11.25) I wanted to have the car covered for major incidents ( % 6.25) The reps explained the benefits and the cost and exactly what I wanted in an efficient manner ( % 25.00) The agents answered my questions, were complete but also quick, and I got what I wanted ( % 21.67) When we’ve had to use it, it was through a local service group ( % 0.00) That was very easy, non-argumentative, just the facts and got the job done ( % 56.33) Having a protection plan is very relieving as far as anxiety about what could happen ( % 15.00) I know what the coverage is, the price was reasonable and the whole process was very easy ( % 32.11) I would highly recommend CARCHEX to a family member or a friend ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , Well they called me every day and answered right away when they wanted me to buy their warranty ( % 33.04) I took my truck to Brakes Plus and it needed a sensor that said it was covered in my book ( % 0.00) They were on hold for over hours waiting to get the part covered while my truck and I sat there ( % 0.00) Customer service is only good until you buy the warranty I guess ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , I wanted to make sure my mom had a car warranty and it was easy to enroll with CARCHEX ( % 43.61) The rep was courteous, friendly and answered all of my questions ( % 48.75) The warranty is good to have for my mom ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , Having a vehicle protection plan is very, very valuable ( % 31.75) I liked CARCHEX' consumer ratings ( % 60.00) Purchasing the protection plan was easy ( % 43.33) The rep answered all my questions ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , We don't have any existing issues, but we got an extended coverage with Carchex in case something were to happen ( % 37.50) Purchasing from them wasn’t difficult and their reps were courteous and friendly ( % 15.83) And they worked with me on a payment plan ( % 0.00) I would recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , My experience purchasing the extended warranty from CARCHEX was not very good ( % 5.29) I got calls from about four different people all trying to sell me the same thing on the first few days ( % 1.25) They were a little too pushy ( % -18.75) Most people would like to think about it instead of getting inundated with phone calls time and time again ( % 50.00) And then when we got down to it, they didn’t get the right name on my CARCHEX ( % 6.51) I called them as soon as I got it, but Ralph had already gone home for the night then ( % 0.00) The next day he called me back and I was gone ( % 0.00) So, I called him earlier today, and I haven’t heard back from him ( % 0.00) So, I’ve been waiting for a callback from Ralph to get that all set up right ( % 28.57) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , This company has great customer service ( % 58.75) They go above & beyond with any problems you may have ( % 0.00) When it comes to towing I wish it was unlimited miles to your dealership and a higher limit for the dollar amount they will pay ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , I originally went with Delta Auto ( % 37.50) They were a little bit cheaper and offered more ( % 15.63) And they were really pushy ( % 20.00) Then the guy from CARCHEX called me back, and I told him that I went with Delta Auto, and he told me to go to their website and look at the bottom ( % 0.00) At the bottom, there’s something stated that it was not a real warranty service ( % -10.00) The CARCHEX rep filled in all the info about Delta Auto ( % 40.00) He told me that for the insurance industry, you need to be registered and you need to be backed ( % 0.00) He also said that I would rather not have a warranty than have a warranty with these guys because it was gotta be a waste of money ( % -20.00) Once I got in and looked at reviews, a lot of people were complaining they weren’t even serviced by Delta Auto ( % 0.00) So, I went ahead and went with CARCHEX ( % 0.00) They were not as pushy and it seemed like it was a better deal ( % 50.00) The rep was really nice and he took time to explain everything ( % 60.00) He went into detail about the extra, and that California is not a common state ( % 7.50) He was pretty straightforward ( % 31.25) The coverage seemed pretty good ( % 47.50) It was half the price of what the dealer wanted, and it was more mileage too ( % 16.67) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , My vehicle's warranty was up and it's an expensive vehicle ( % -6.25) I was searching for engine, transmission, and electrical coverage, and CARCHEX was more competitive than the other ones that are offering similar services, plus they had stars ( % 12.50) I asked the rep questions and he provided information based on what I asked ( % 0.00) All in all, it was a fair experience ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , I already had extended coverage, and it was about to expire ( % 37.50) It was a one-year contract, but I didn't renew it ( % 0.00) I did some research on all of the warranty providers and for what I needed, CARCHEX was the best of them ( % 100.00) Purchasing from them was a fairly easy experience ( % 43.33) They were able to get me a better deal than initially offered, and it didn't take too long ( % 23.75) Their rep was friendly and helpful and got me over to the right person to try to get a better deal on the package they were offering ( % 38.69) Having a vehicle protection plan is very valuable ( % 20.00) I had to use it last time ( % 0.00) I would have been paying $,, and I only had to pay ( % 0.00) I have a Lexus, and everything is expensive ( % -50.00) The problem was the car lock actuator and the front door lock wouldn't work with the key fob ( % 0.00) And it's really difficult to try to lock them from the inside and then go back out and lock the back doors ( % -16.67) It won't set the alarm ( % 0.00) It's like a big mess ( % -8.75) The warranty company was quick ( % 33.33) With the Lexus, they fixed it at the dealer too ( % 10.00) That was the other thing that I liked about the warranty ( % 23.75) I didn't have to go to some strange place to have it done ( % -5.00) And I got a loaner car for the day or two that they had it ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , When I purchased the Ram brand-new, I got the three-year , warranty ( % 37.50) I'm already at almost , and I wanted to make sure it was covered after my factory warranty runs out ( % 50.00) Having coverage is very valuable ( % 20.00) You need it ( % 0.00) I've had millions of calls from different warranty companies but I found CARCHEX online and their price was a little better than everyone else's ( % 10.42) Purchasing the plan was self-explanatory, easy and very specific ( % 21.67) I did it over the phone and my interactions with the rep were great ( % 80.00) I've also gotten the booklet and I've read the book for how to file a claim ( % 0.00) It just says that I gotta contact CARCHEX before I have any repairs done ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , I bought an older vehicle that's out of warranty ( % 27.08) I inquired with Carchex and a couple of other providers online ( % -12.50) I did review their ratings online and Carchex had very good ones ( % 91.00) They called me and the rep was very friendly and helpful ( % 48.75) He gave me a price ( % 0.00) I backed out a little bit and he pretty quickly came down on that price ( % 6.01) It seems like a reasonable number and that kinda convinced me ( % 20.00) I sent the sample contract to my mechanic and he agreed that it was a good deal so I called Carchex back and took their coverage ( % 35.00) The rep assisted me very thoroughly ( % 20.00) When I told him I needed time to review the contract, he left me alone for a few hours and didn't bug me so that was appreciated ( % 0.00) Having the warranty is very valuable ( % 20.00) There's a chance I may end up canceling it if I get a year or two down the road and have had no problems whatsoever with my vehicle but for now, it gives me a lot of peace of mind having a used car ( % -15.56) I would definitely tell friends to look into Carchex ( % 0.00) A big part of that is the fact that my mechanic reviewed it and said it was a good policy ( % 35.00) I would absolutely recommend Carchex ( % 20.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , The pricing at CARCHEX was good, and the product that they offered was a little bit more comprehensive than others ( % 34.69) The customer service rep that I worked with was friendly and knowledgeable ( % 37.50) I appreciated that it wasn’t really high-pressure as it was with some other companies that I was speaking to ( % 9.17) So, overall, it was a pleasant experience ( % 36.67) Setting up the payment plan was easy ( % 43.33) There was a manager that came on the phone, took the credit card information, and then set the plan up from there ( % 0.00) I would recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , My customer representative Mr ( % 37.50) ** was very professional ( % 13.00) He made the process very easy and was impressed when he follow up ( % 78.17) I would recommend this product to friends and family who is interested in purchasing an extending warranty for their vehicle ( % 25.00) I purchased this warranty while my car was still under the day warranty after purchasing an used car ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , I bought my car that’s on the policy in ( % 37.50) I have read reports online that there are issues with the Ford Focus ( % 0.00) There are issues with the drivetrain ( % 0.00) So, I wanted to protect myself going forward with the drivetrain ( % 0.00) I like CARCHEX ( % 0.00) Because of the number of stars they had next to their competitors, I bought a protection plan from them ( % 0.00) The purchase was very seamless ( % 13.00) I signed up over the phone with a live person and our interaction was very good and seamless ( % 38.21) Having this coverage gives me peace of mind ( % 0.00) I drive a lot, so I'm hoping there are no hidden tricks as far as, “That’s not covered ( % 9.17) This isn't covered ( % 0.00) ” ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , My prior warranty just expired and I got an extended coverage with Carchex for peace of mind ( % 18.75) I paid in full, but the process itself was very smooth ( % 43.50) Peter was the name of my contact and he was great to deal with ( % 80.00) Everybody was very courteous and they gave a great follow-up ( % 79.00) It was just enough to make sure that I was staying on top of it ( % 33.33) It was really well done ( % 20.00) I received the paperwork and was looking through it ( % 0.00) Their declaration page should be a little clearer and I was planning on following up to see where it was ( % -9.38) Other than that, everything was great ( % 33.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , I wanted to give an extended warranty to my son ( % 37.50) I heard about how CARCHEX takes care of business ( % 0.00) I also looked at the reviews and I was satisfied ( % 50.00) Purchasing CARCHEX was easy ( % 43.33) They went through every single detail and did the best to save me money so I was really happy about it ( % 57.62) The rep was really knowledgeable about the product he was selling ( % 20.00) He also knew exactly what he was talking about ( % 25.00) He knew about my concern and what the basic points to touch on ( % 0.00) That made the whole process easy and smooth ( % 34.44) Nowadays, you drive a new car and have all these things going on ( % 13.64) Having a vehicle protection plan is really valuable to me ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , A vehicle protection plan is valuable in case something goes wrong, especially if it’s a used vehicle ( % -4.17) I liked what CARCHEX had to offer ( % 60.00) They said they offered towing and if I was on a trip, they would cover the hotel cost ( % 0.00) So, that was important ( % 40.00) I called different companies and I decided to go with them ( % 0.00) The rep was very good and the interaction was great ( % 85.50) My questions were answered ( % 0.00) However, I talked with the service department and they said that there is no third-party warranty company that ever covers % ( % 0.00) So, that had me a little nervous because they said that they would cover % ( % -18.75) Nevertheless, CARCHEX reps were friendly and thorough ( % 37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , I was buying a second-hand vehicle ( % 37.50) And I had experience with having warranties in all of my previous vehicles and wanted to continue having coverage on the vehicle that I was purchasing ( % -16.67) I didn't know what I was walking into, so I wanna be covered ( % 0.00) I did a research and the representatives at CARCHEX seemed very straightforward thus far ( % 29.38) I am still waiting on the money-back refund within days if you decide not to go with them ( % 0.00) And I cancelled because of the price ( % 0.00) I had a Mini Cooper quoted, and it was much cheaper than the vehicle that I actually went with ( % 10.00) I went with a different vehicle, and the price jumped up a little bit ( % -9.38) I told them I’d give it some thought and I did, and I didn’t wanna move forward with that anymore ( % 0.00) Up until then, I’ve had a good experience with them ( % 70.00) And they told me some things that other warranty companies didn’t offer, and I appreciated the information that they provided ( % 3.75) ( % 0.00)
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POSITIVE 🙂
2019/5
Original review: May , I have a Platinum F and the manufacturer’s warranty expires at , miles, which I just hit ( % 37.50) There are a lot of sophisticated electronics on the truck, which if they were to break down, would be expensive to repair ( % -5.19) So, I wanna make sure they were covered ( % 50.00) I looked at reviews from three different places and when I googled CARCHEX, they had good reviews ( % 35.00) I also looked at ConsumerAffairs, which had them listed as maybe number , if I recall correctly ( % 0.00) That was the influence for all my decisions ( % 0.00) Where ConsumerAffairs had them listed up there, that could be trustworthy ( % 0.00) Joyce, the rep, did a great job ( % 80.00) She was accurate in her presentation of the exclusions and inclusions in the warranty ( % 40.00) I’m a veteran and she shared with me that she’s also one and I always appreciate people who made that decision like I did ( % 0.00) Overall, purchasing with CARCHEX was good ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , I’m a previous customer of CARCHEX in the past and recently, I went with them again ( % -1.04) Working with them has been really easy and the communication is the big thing that’s helped ( % 21.67) With them, it’s a pretty smooth and straightforward transaction, and I feel that it's reasonable dollar-wise ( % 30.63) But so far, I have not used my warranty yet, so fingers crossed that it works as well as everything else ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , I had Carchex for exactly months ( % 31.25) I wanted to cancel due to Unaccurate statements on what I was told and what the policy actually covers ( % -6.25) It was $ to start my policy ( % 0.00) Upon cancelation I've given a total of $ ( % 0.00) I never used or ever filed a claim ( % 0.00) The refund takes - days after cancelation (which you have to mail a letter & cancelation form) ( % 0.00) Awaiting more than days I called and asked about my refund and they said they are mailing me a $ check? Does this sound like a company that cares about customers or their vehicle? I don't think so ( % 45.00) I feel this company is a scam and does little to nothing for customers or vehicle issues ( % -18.75) Stay away if you don't want to lose money ( % 0.00) I recommend an extended warranty with a specific dealer ( % 0.00) ( % 0.00)
consumeraffairs
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2019/5
Original review: May , Just like many people purchasing anything from a company selling anything I was skeptical ( % 12.50) They listened to my concerns and explained everything in detail to put me at ease ( % 0.00) I was made comfortable enough to purchase something that was a great product at a great price ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , I have not received the hard copy of the contract within - days as indicated in the welcome e-mail ( % 29.44) I have not received response from the agent and I talked to a different agent who hasn't sent the information that we agreed was going to be sent ( % 0.00) I wasn't able to review the contract within days and I am dissatisfied with the process handled by CARCHEX ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/5
Original review: May , I purchased an extended warranty and these guys explained everything so clearly to me and got me in the right plan for my budget!! Would definitely recommend to anyone looking for coverage on their car ( % 23.04) I price checked with several other companies and they had the best pricing AND the best coverage ( % 46.88) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/4
Resolution response: April , THE PEOPLE AT CARCHEX WERE VERY HELPFUL ( % 20.00) Original review: March , I was searching the website and found your company with excellent ratings ( % 68.75) My Nissan Altima is in excellent condition ( % 100.00) I also want to thank you for my military discount and senior discount ( % -10.00) Tashaun ** was very helpful and was of great help ( % 50.00) Thanks, Enrique ( % 20.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , I have a X BMW and I spoke to one of my neighbors in the building that I live in who also has a BMW ( % 25.57) He told me that if I don't have an extended warranty from the dealer, I might want to look into something because BMW is a very expensive car to repair ( % -65.00) I looked online and received two quotes ( % 0.00) I got one from AAA but they would not cover my vehicle ( % 0.00) I went into the BMW website and CARCHEX had an ad that popped up ( % 0.00) I spoke to two reps ( % 0.00) With the first rep, I needed to discuss the payment on how much it was gonna cost with my husband, and I requested him to give me a callback the following day ( % 15.00) Instead, it took me to call them, and that was when I got with Tashawn, and he was the one who explained everything and signed me up for the warranty ( % 0.00) I was looking for something that was just as good, if not as better than a dealer warranty ( % 60.00) I wanted something that was gonna cover my car from point A to Z and I was able to obtain that with CARCHEX ( % 50.00) I just bought the policy and I have yet to use it because they have a requirement of , miles a month ( % 0.00) But I feel good knowing that if anything was to happen to my vehicle, I have the coverage and the deductible is something that is feasible ( % 70.00) It's way easier for a person to come up with a hundred bucks than to come up with $, for a transmission job ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , CARCHEX got the biggest bang for my buck ( % 37.50) They had the best quote with overall most to offer ( % 50.00) Their plan coverage is good and their reps were very nice, too ( % 74.00) I've been with them for two weeks and everything’s good ( % 70.00) I'm just waiting on my package so I have everything they said that I got in the coverage on paper for my own records ( % 60.00) Once that gets here, I'm satisfied ( % 50.00) ( % 0.00)
consumeraffairs
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2019/4
Original review: April , I did a bit of research before I decided to go with CARCHEX ( % 37.50) I talked to their rep, he filled me in on what the coverage was, and we went from there ( % 40.00) Because of their deductible and the parts repair, I went with them ( % 0.00) The plan that I have with them is good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , My vehicle's warranty is almost up and after looking at ratings and the price, I went did an extended coverage with CARCHEX ( % 37.50) It's very valuable having a protection plan because if your car breaks down, you’re screwed ( % 2.22) It’s a lot of money ( % 0.00) During the purchase, the CARCHEX rep that I had was very professional ( % 13.00) He answered my questions and explained to me the doubts I had about the contract ( % 0.00) He also said that I could contact him with anything that I need and gave me all his information ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , We use our car quite a bit and drive a lot so, I wanted peace of mind and CARCHEX had good reviews ( % 53.75) They are also accredited, which made me use them ( % 0.00) The purchasing process was very easy ( % 56.33) The salesperson was very proactive and thorough ( % 20.00) He kept calling me and reminding me ( % 0.00) He also emailed me ( % 0.00) He was very professional, personable and easy to talk to ( % 28.17) Having a vehicle protection plan is invaluable and there is no monetary value I could put on it ( % 0.00) I have to have it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , Given the cost of repairs for my vehicle, I got extended coverage for it and went with CARCHEX ( % 37.50) They have better reputation than other providers ( % 18.75) They’re recommended by a lot of different groups, and they seem to have the best backing ( % 50.00) And then, during purchase, their rep answered every question without me asking, so I was happy ( % 80.00) The experience was great ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , I care about my car and I want it to last ( % 18.75) CARCHEX was the first reputable extended warranty provider that I saw online ( % 37.50) I wanted bumper-to-bumper but I have a used car ( % 0.00) I did get the titanium package so, I got the best package that I could ( % 100.00) The rep was good and I paid CARCHEX the money but I don’t know if I might keep it because they told me that I had to wait days or , miles but on the paperwork, it was different ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , They have really good customer service ( % 53.75) They also answered all of my questions properly ( % 0.00) I'm glad I chose CARCHEX ( % 50.00) My car is almost at , miles and knowing that my Mercedes Benz will soon start acting up ( % 0.00) Carchex will handle all major repairs with just a co-payment of $ ( % 6.25) You can't beat that ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , I've been driving for years and I've never had any issue with my cars, but having a warranty gives me peace of mind ( % 37.50) CARCHEX had good reviews, and everything was really good during the purchase ( % 70.00) The guy was really experienced and he was able to explain everything ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , The representative was very helpful in explaining my options to me ( % 28.75) My only question concerns the waiting period for the coverage to become effective ( % 30.00) I was unaware that the waiting period consisted of days and , miles until I received the written contract ( % 0.00) ( % 0.00)
consumeraffairs
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2019/4
Original review: April , I got signed on with CARCHEX as I was trying to make sure that I was covered in case anything happens ( % 43.75) I don’t know if I need one or not, and I still gotta get a hold of them to check and see ( % 0.00) ( % 0.00)
consumeraffairs
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2019/4
Original review: April , They do a great job of making you feel great parting with thousands of dollars for a warranty that looks great on paper ( % 69.38) What they don't tell you is THEY do not provide this warranty ( % 0.00) They farm you out to one of those companies that have the seriously negative reviews ( % -30.00) We ended up with American Auto Shield ( % 0.00) We had to make a serious claim shortly after the warranty went into effect, and here it is over three weeks later and still no work has even started on our vehicle ( % -11.11) It also turns out that they do not ever replace parts with "genuine" parts (in our case Porsche), they source used (even when there is a known issue with the part, also happened in our case), refurbished, then off-brand parts ( % 40.00) Only in the rare case when none of these options are found will they (maybe?) approve the repair with the genuine part ( % 23.33) We will never find out since we chose to cancel vise deal with the pain of this claim process further on this claim, much less any more ( % 11.11) Every single call to check on the status of the claim, not exaggerating, lasted at minutes of hold time, often going over an hour ( % -7.14) After all this trouble and still nothing to show for it, CARCHEX is CHARGING us to cancel AND not giving us a full refund ( % 7.50) I will never deal with an extended warranty ever again ( % 0.00) I would not trust these people with your money or your vehicle ( % 0.00) Read full review ( % 35.00)
consumeraffairs
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2019/4
Original review: April , I bought an older model vehicle in cash and I wanted to get some more coverage for it ( % 34.72) I had chosen another provider but they still haven’t sent me any paperwork that they said they were going to ( % 0.00) On the other hand, CARCHEX matched the same thing and added some extra things ( % -4.17) I just received my package in the mail that they said I will receive, and it explained all the coverage ( % 0.00) The sales rep was good ( % 70.00) He was knowledgeable and got me a bunch of discounts ( % 0.00) I set up the payment plan ( % 0.00) When I was looking at other companies, I googled who was the best and then I saw Endurance which came up as number one ( % 43.75) But then they wanted me to pay outright ( % 0.00) They were lump sum within a certain amount of time, and I didn’t like that ( % 21.43) ( % 0.00)
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2019/4
Original review: April , Had a great experience with my sales rep, Lance, and his colleague who helped explain the coverage ( % 58.75) I'm a new customer so I hope the high-quality service will last the entire duration of my year plan ( % 4.55) I believe the extended warranty I purchased will add peace of mind to my driving experience ( % 0.00) ( % 0.00)
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2019/4
Original review: April , When the factory warranty on my vehicle ran out, I wanted to get extra protection ( % 18.75) I mostly wanted to have the engine coverage ( % 50.00) I was not gonna use a vehicle protection plan ever again, because of my experience though ( % 0.00) I had a few claims and they didn't cover some of the things that went wrong ( % -35.00) It was a learning experience and this time, I went on ConsumerAffairs and checked which extended warranty was the best, which was how I got connected with CARCHEX ( % 100.00) The purchasing process, from when I started, took two weeks ( % 0.00) My interactions with their reps were very good ( % 91.00) He was very friendly and helpful ( % 48.75) Plus, he wasn’t very pushy and I was able to take my car and check around ( % 35.00) With the last extended warranty, the dealer almost forced me into buying it, which really turned me off ( % -3.33) ( % 0.00)
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2019/4
Original review: April , I was already a customer of CARCHEX ( % 37.50) I always stick with the ones that I already have ( % 0.00) And I just needed to get more mileage ( % 50.00) The CARCHEX reps were very knowledgeable ( % 20.00) Every question that I have, they answered it % ( % 0.00) I'm very satisfied with my extended coverage ( % 65.00) It’s the same thing I had before, so I love it ( % 25.00) ( % 0.00)
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2019/4
Original review: April , I have a low mileage car and the that warranty on that expired and I need to get an extended warranty ( % 18.75) I was familiar with CARCHEX from a previous car I've had coverage for, so I decided to employ their services ( % 10.42) The rep was friendly and though we may have gotten off on the wrong foot, we worked through it and he understood what I was asking of him ( % -6.25) After we figured everything out, I was thoroughly assisted ( % 0.00) ( % 0.00)
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2019/4
Original review: April , We just bought a new car and the dealership tried to sell us an extended warranty, but it was closer to $, ( % 25.57) We have them on our other vehicles but we broke the bank getting them ( % -12.50) The car was only $, so I couldn't fathom tacking on an additional $, ( % 0.00) That's half the car, so it didn't make any sense to do that ( % -16.67) So, I just told them I declined theirs and just looked elsewhere and I found CARCHEX ( % 0.00) I looked it up on Consumer Reports ( % 0.00) Purchasing was easy ( % 43.33) It was just a phone call ( % 0.00) The rep was very nice ( % 78.00) I've only had the protection plan for a few days, but it's peace of mind because I'm not worried now about the what-ifs ( % -10.00) I hope I never have to use it ( % 0.00) But if I do, I hope CARCHEX is who they say they are ( % 0.00) I would recommend them ( % 0.00) ( % 0.00)
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2019/4
Original review: April , I've been having some problems with my vehicle ( % 37.50) So I wanted to make sure that I was covered ( % 50.00) I googled the top extended coverage provider and found the number one; however, they don’t cover California ( % 50.00) CARCHEX came up as number two and they cover California ( % 0.00) So, I just went with them and they gave me a really good rate ( % 70.00) The guy that I spoke to was very helpful, knowledgeable about the plan, and he gave me a sense of security ( % 20.00) It covers bumper-to-bumper for all major issues, which is very valuable ( % 13.13) Now, I’m able to move on with my life knowing that if my car decides to act up again, it’s covered and I’m covered ( % 50.00) You don’t have to worry about paying large sums of money out of your pocket ( % 21.43) With only $ deductible, that’s doable rather than paying a $, out-of-pocket ( % 0.00) ( % 0.00)
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2019/4
Original review: April , I called interested in a policy for my "NEW" Hyundai Azera and the agent and the manager were very professional and answered my questions and did a great job of describing the product and I ended up buying a policy ( % 33.83) ( % 0.00)
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2019/4
Original review: April , I have a car that’s ( % 37.50) I just bought it secondhand and the insurance went up on it ( % -10.00) Carchex called me up and I talked to them on the phone ( % 0.00) But it was a little too fast and I even asked them to slow down a little bit ( % -12.61) But it was all right ( % 28.57) This will be my first time of having an extended coverage ( % 25.00) They gave me thorough information ( % 0.00) Then the rep was supposed to email me some paperwork, but he never did ( % 0.00) I also haven’t received any package in the mail yet ( % 0.00) ( % 0.00)
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2019/4
Original review: April , I wanted to make sure that I was covered for anything when something went wrong with my car as I bought it through my bank ( % 12.50) My aunt is also with CARCHEX and they have all treated her well so we went with them ( % 0.00) It was easy to work with them ( % 43.33) Very fast and convenient, which was really nice ( % 43.00) The reps were very professional and knowledgeable ( % 13.00) Any questions that I asked the rep, there was no misleading information ( % 0.00) Overall, it was a great experience ( % 40.00) Now that I'm driving, I feel more secure and I'm not really worried ( % 26.67) ( % 0.00)
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2019/4
Original review: April , I like CARCHEX ( % 37.50) I enrolled about a week ago in case I need some major repairs on my vehicle ( % 6.25) First, I called Better Business Bureau and I liked CARCHEX' rating ( % 45.00) Then I called the number ( % 0.00) The rep was very nice ( % 78.00) He explained everything to me ( % 0.00) I recommended CARCHEX to another friend of mine ( % 0.00) He's gonna call the number too ( % 0.00) ( % 0.00)
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2019/4
Original review: April , Needed to cancel my contract and it was fast easy and no hassle ( % 33.61) Also asked for a refund since my contract was within days of purchase and I'm expecting to see my refund with in the next to business days ( % 0.00) Which is awesome ( % 100.00) ( % 0.00)
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2019/4
Original review: April , I’m an employee of Mattress Firm and CARCHEX is one of our employee perks ( % 8.75) My car had a high mileage and it’s older ( % 16.33) Purchasing from CARCHEX was seamless and cut-and-dried ( % 10.00) I spoke with the gentleman on the phone it was all done over the phone ( % 0.00) I told them what I was looking for, and then it became qualifying questions, like, "Why you’re looking for this? What is the mileage on your vehicle? This is what we can do for you, and this is what we can do…” It was just a back-and-forth dialogue ( % 0.00) I just received my welcome packet yesterday in the mail ( % 80.00) I hope I don’t have to use the protection plan, but it’s gonna be valuable ( % 0.00) ( % 0.00)
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2019/4
Original review: April , Carchex had the better services and they also provided more information for what I needed, as well as for things to suit my needs more ( % 46.88) The rep I spoke with was good ( % 70.00) They got back in a timely manner, so that means a lot ( % 0.00) They were very informative, too ( % 20.00) The rep answered all the questions that I had ( % 0.00) So, that was good ( % 70.00) The cost was convenient for me -- that was why I went with it ( % 0.00) ( % 0.00)
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2019/4
Original review: April , We were getting a vehicle that has a bit more mileage on it ( % 43.75) So, we were looking for something to make sure we're covered through how many expensive repairs coming up ( % 16.67) I contacted several companies and did a bit of research on what the reviews were with other people's experiences ( % -6.25) They all seemed to be pretty much the same, but CARCHEX offered the best price ( % 36.25) Their rep, Erin, did very good ( % 91.00) She was very polite and thorough ( % 20.00) I'm looking at CARCHEX to get an extended warranty on my vehicle that I have now that is still under manufacturer's warranty for another , miles ( % 0.00) ( % 0.00)
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2019/4
Original review: April , My car is used ( % 37.50) Even though it’s still low mileage, it’s always a safe choice to get warranty especially on used cars, and you don’t know what to expect ( % 16.67) The machine could break down in the future ( % -7.78) CARCHEX offered the highest amount for repairs among all companies ( % 0.00) They usually give me about grand ( % 12.50) CARCHEX gives about , ( % 0.00) Also, it has a couple of awards that other companies didn’t achieve from earlier years and they’ve been around for quite some time ( % -6.25) Their online reviews are great ( % 80.00) The protection plan is very good and the experience was awesome ( % 95.50) Very good interaction, good customer service, got what I needed and overall great experience ( % 60.25) I like that they help out with the veterans from the military ( % -10.00) That is a plus because they assisted me very well with the discount and it dropped my payments significantly ( % 28.75) I'm very happy about that ( % 100.00) ( % 0.00)
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2019/4
Original review: April , I've had a bad experience with another auto warranty company where they replaced stuff begrudgingly and took almost a month to do it, and it broke ( % -16.25) I wanted somebody that was more reliable, and that's why I chose CARCHEX ( % 50.00) I liked the option for wear and tear, and that made me decide to go with them instead of Endurance ( % 60.00) I talked with a representative ( % 0.00) It was Sunday ( % 0.00) He brought up the wear and tear thing because it was his job to say, "Here's why we're better than Endurance ( % 50.00) Endurance will hassle you ( % 0.00) They're gonna say, 'Wear and tear, and so we’re not covering it ( % 0.00) '" I didn't wanna pay a lot of money for something that won't be covered ( % 0.00) He was very good ( % 91.00) ( % 0.00)
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2019/4
Original review: April , I would like to have a warranty on my cars just like the extended warranty ( % 37.50) I had CARCHEX before with my previous car ( % -16.67) With the first policy I had, my only problem was the dealer recommended a new transmission for my BMW, but they didn’t want to put a new transmission so they ended up rebuilding it ( % 13.07) Six months later it broke down again, so it was work for them ( % -7.78) But other than that, I never had any problem with CARCHEX ( % -12.50) ( % 0.00)
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2019/4
Original review: April , I had Ben as my point of contact and he was professional and helped me get the warranty I needed at a fair price! I wish that more people were like Ben! I originally didn’t want the warranty but after some explanations and some further talking, Ben helped me on the right path to ensure my safe travels ( % 39.20) ( % 0.00)
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2019/4
Original review: April , I’m single on a one income home and I’m not sure I can come up with the money for a big repair and my car was about to run out of warranty coverage and I thought I needed something to protect me ( % 1.34) The people at CARCHEX were very professional and returned my call in a timely manner ( % 13.00) Buying the warranty was a wonderful experience, they worked as hard as they could to get me the lowest price they could (which they did) and increased the length of time that I would be covered ( % 35.42) They assisted me as if I was the only customer they had ( % 0.00) ( % 0.00)
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2019/4
Original review: April , The vehicle I purchased has a lot of miles on it, but I will be driving only on the weekend ( % 18.75) I went online and found that CARCHEX was a out of stars, and read the reviews, and I thought why not just give it a try ( % 0.00) At first, I started not to go with them, but then they gave me a discount ( % 25.00) They had a lot more to offer than the previous company I was working with ( % 16.67) Also, they showed good customer service ( % 70.00) I felt like they were down-to-earth ( % 0.00) They weren’t robotic or mechanical like most people over the phone ( % 20.00) I understand they make a commission, but they let me know that they can guarantee me a good service, so I felt confident ( % 60.00) The only thing I did not like was I had to reach , miles ( % 0.00) I'm a bus driver so I drive my bus during weekdays and I take it home ( % 0.00) I only drive my car on the weekends, so I know I won't be able to put , miles on it ( % 25.00) It may take me days driving to put that many miles on it ( % 50.00) But that’s the only thing I didn’t like ( % 0.00) The payment plan fit my budget ( % 40.00) They started at one number, then they lowered it ( % 0.00) Read full review ( % 35.00)
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2019/4
Original review: April , I'll travel over the next couple of weeks so I wanted to make sure that my car was covered ( % 29.17) I found CARCHEX which has a -day money back guarantee ( % 0.00) At first, I talked to someone to get a quote then I purchased it online a week later ( % 12.50) It was easy and very fast ( % 34.67) Their reps were very polite ( % 20.00) They were able to help me and they gave me the plan option immediately ( % 50.00) Having a vehicle protection plan is valuable especially if travelling ( % 0.00) You would want to have the extra reassurance ( % 0.00) My experience with CARCHEX has been short but so far, so good ( % 26.67) ( % 0.00)
consumeraffairs
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2019/4
Original review: April , With CARCHEX you cannot make a claim unless it has been days and you have to put an additional miles from your odometer read from the date of purchase ( % 37.50) Know this before you buy contract w/ CARCHEX ( % 0.00) ( % 0.00)
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2019/4
Original review: April , The people from CARCHEX were very friendly ( % 43.13) They were able to work with my budget ( % 50.00) They had quoted me two different amounts and it was still over what we wanted to consider for the purchase, and they were able to work within our numbers ( % 25.00) They explained everything very well, and they knew what they were talking about ( % 20.00) We already got our paperwork and the payment plan and everything were set up ( % 0.00) So, no more hassle ( % -25.00) You should consider CARCHEX ( % 0.00) What they're offering you over the phone's exactly what you're getting ( % 25.00) ( % 0.00)
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2019/4
Original review: April , I looked into acquiring extended coverage for protection against unknown expenses ( % 13.75) CARCHEX takes care of ridesharing, and their specialist was very nice ( % 78.00) I'm satisfied ( % 50.00) ( % 0.00)
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2019/4
Original review: April , My vehicle is a and it was going up on , miles ( % 37.50) Having the warranty is very valuable and purchasing it was easy ( % 31.67) CARCHEX was upfront in quote and from the time I called and got a quote, everything has gone pretty smoothly ( % 32.50) So far, it's really a good kind of service ( % 46.67) ( % 0.00)
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2019/4
Original review: April , I'm on a -day waiting period with CARCHEX, so I'm under the assumption I couldn't use them for any reason within that -day grace period ( % 37.50) And the first guy would call me at work all the time, and I asked him not to ( % 25.00) But CARCHEX is a cool, good and easy company ( % 49.44) I liked the guy I talked too ( % 60.00) He made the conversation interesting ( % 50.00) ( % 0.00)
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2019/4
Original review: April , If friends would ask me about CARCHEX, I would tell them to go with it ( % 37.50) I've used the warranty before and I was happy ( % 80.00) There are good prices ( % 70.00) The reps are knowledgeable ( % 0.00) And anytime I put in a claim, it was covered ( % 0.00) It's a great company ( % 80.00) ( % 0.00)
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2019/4
Original review: April , I am very pleased with my purchase of the CARCHEX Care Vehicle Protection Plan ( % 51.25) Not only am I impressed with the warranty, I also feel a great sense of relief and confidence that this service contract will ensure that my vehicle will be covered in the event of a major vehicle breakdown or failure ( % 30.92) I realize the importance of maintaining your vehicle with timely servicing, and now I am equipped to do so with CARCHEX ( % 0.00) ( % 0.00)
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2019/4
Original review: April , I wanted to have the peace of mind of not having to worry about taking the car in and needing some work on it ( % 37.50) The current car that I have is a BMW and maintenance on it can be very expensive ( % -32.50) I'm not sure I would want one without coverage on it ( % -25.00) CARCHEX was originally the middle in terms of price point ( % 18.75) But when they offered me a discount so that they would be the lowest, I took it ( % 0.00) The protection specialist who assisted me was great ( % 80.00) He asked me what I was looking for, and the different options that I had, and asked me relative to everyone else I was looking at and where they stood ( % 0.00) If it wasn't for him, I would have called back and thought about it a little bit more ( % 10.42) ( % 0.00)
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2019/4
Original review: April , I wanted to protect this expensive car that I bought and decided to get extended coverage for it ( % -6.25) I did some online research to find some good ratings of companies, and I saw that CARCHEX was highly rated ( % 43.00) The guy that sold it to me was very prompt in getting the information ( % 20.00) He was also very knowledgeable and worked out ( % 20.00) I was very happy with the whole process ( % 60.00) The package that I received was very helpful ( % 20.00) And because of the protection that the warranty gives me on a lot of those components, having the warranty is very valuable ( % 20.00) I would recommend CARCHEX ( % 0.00) I already have recommended them on a Mercedes website ( % 0.00) ( % 0.00)
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2019/4
Original review: April , With cars being as complex as they are electronically nowadays, I figured having the extended coverage would be a wise idea ( % 25.83) I was going with another company to start with 'cause they contacted me first, but when I started getting two different bits of information, one from the representative and one from the manager, they were not matching stories ( % 12.50) Then they told me they couldn't offer the same offer if I called back, and it sounded a little shady to me ( % -10.94) I really appreciated that CARCHEX was understanding and pretty easy to deal with, and it seemed like everybody was on the same page, unlike the first company I spoke to ( % 22.67) One of the things that was really nice was I felt like the representative went the extra mile because the car had just a hair over , miles, which usually makes it a lower package ( % 11.67) But he asked, since it was so close to the ,-mile marker, if they could do the more premium package for me ( % 50.00) So, I really appreciated that ( % 20.00) Also, I told them that I wanted to make a monthly payment ( % 0.00) He talked to his manager and his manager reduced it a little bit and still kept it within the months ( % -18.75) I'm extraordinarily happy with the experience ( % 80.00) The one thing that stood out about the coverage was that it covers all the internal electrical components, some that could potentially fail under high use ( % -11.33) Read full review ( % 35.00)
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2019/4
Original review: April , I bought a car from a dealer and I thought that it would be good ( % 53.75) They had all the mechanics who could check the car out and they would know if there was anything wrong with it ( % -50.00) When I went to sign the papers, though, the loan guy told me that there was no warranty on the car ( % 0.00) I didn't think anything about it and I just said okay ( % 50.00) Well, I had the car for less than days and a wheel bearing already went out and cost me $, ( % -16.67) I knew that there were extended warranties and so I then started really researching about them ( % 20.00) CARCHEX was one of the top two in the articles that I read so I decided to give them a call because I sure didn't want to go through what I went through again ( % 50.00) There were also a lot of comments by people who had taken out their coverage who seemed happy with their response time and felt like anything that goes wrong with the car is covered ( % 15.00) The guy I worked with was really good ( % 70.00) He told me that they would be sending me a big packet of information about the coverage and that I had days to opt out if I found anything that concerned me ( % 0.00) However, he already took the money out of my bank account but I haven't received an email from him since nor a tangible thing to look at ( % 0.00) That was four weeks ago ( % 0.00) Also, if they’re doing their sales presentation and writing the contract on the phone, it will be helpful to refer customers to a place online where there's a commonly asked questions section, or a chat line where you can ask questions so you have some backup ( % -30.00) Read full review ( % 35.00)
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2019/4
Original review: April , I just bought a vehicle so I needed to put a warranty on it ( % 37.50) I checked with the companies and CARCHEX was able to give me the package that was the best ( % 75.00) I wanted to make sure to cover the electric and the powertrain and they were able to give me that kind of package ( % 53.33) Obtaining the plan was easy ( % 43.33) It took them about a day to get everything set and done for me ( % 0.00) Their rep, Tashawn, was a good guy ( % 70.00) ( % 0.00)
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2019/4
Original review: April , When I contacted Carchex for a warranty after countless searches the salesman made me feel assured I made the right choice ( % 22.02) The customer service experience from Larry ** was awesome ( % 100.00) But that's the extent of good service from them ( % 70.00) When it came down to filing a claim, AAMCO, who Carchex recommended had a very hard time reaching an adjuster for approval of repairs, stating a two hold hold time over the phone ( % -26.74) Finally he couldn't reach them after submitting a contract ( % 0.00) I took my car in for repairs listed as covered prior to that ( % 0.00) However, not only did aamco not get through to an adjuster, I called to speak to one after waiting over a week just to get an approval while my car sat in the shop and my rental car payments accumulated that was to be reimbursed to me after all repairs were made ( % 0.00) I was told prior to that anything listed on my contract was covered but I'd only have to pay for things not covered ( % 0.00) Well Carchex adjusters finds ways to deny claims so nothing is covered ( % 0.00) Also no coverage of repairs means no reimbursement of rental fees, no labor cost covered, and no diagnostic service needed covered ( % 0.00) ( % 0.00) I feel I was set up as I was told to just take my car and everything would be covered that I needed repaired except optional parts ( % 0.00) That just to have nothing be covered at all because of an optional part that AAMCO needed to know if it was covered ( % 0.00) So because of this Carchex wouldn't approve my claim even for the covered part ( % 0.00) I spent a great deal on this and am out ( % 35.00) This company is a total ripoff and scam ( % 0.00) I should have known better after seeing them affiliated with AAA, and All State, who is the worse insurance company around ( % 5.00) All State is known for such issues and Carchex warranties go them All State for approval of claims ( % 0.00) All State is worse than all of their STUPID commercials ( % -60.00) THE WORSE COMMERCIALS IN THE INSURANCE INDUSTRY!!!! Read full review ( % -31.33)
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2019/4
Original review: April , The CARCHEX sales representative was very kind and nice ( % 58.50) I spoke with the gentleman and it seemed he had an interest in trying to help people ( % 0.00) It wasn't about getting a quota ( % 0.00) He was just being sincere and helpful ( % 50.00) The reps explained everything to me about the program, my package and benefits ( % 0.00) I felt confident giving them my credit card information ( % 50.00) Having the protection is economical and it just makes sense ( % 30.00) It's what you know a person needs this day and time driving a vehicle ( % 0.00) It was a good experience ( % 70.00) ( % 0.00)
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2019/4
Original review: April , It's very important to have a warranty, for peace of mind ( % 44.75) Acquiring one is a smart thing to do ( % 21.43) I looked at four or five other warranty providers, and CARCHEX had a better package ( % 18.75) The rep was friendly, knowledgeable and outgoing, and my purchasing experience was fine ( % 39.58) I haven't had any issues with my package, and I'm thinking about adding two more vehicles to it ( % 50.00) I already called a couple of people about CARCHEX ( % 0.00) I told them it's a good package and why it's a good thing to do ( % 70.00) We're a military family, and we've passed the word along ( % -10.00) ( % 0.00)
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2019/4
Original review: April , The warranty on our vehicle was almost up and it’s very valuable for us to have a warranty for this vehicle because we have a lot of electronics in it ( % 28.75) We wanna make sure we're covered while we have it ( % 50.00) When I did my research, I could see all over that CARCHEX was rated the highest over other providers ( % -12.50) They had great customer service and the price was better than what the dealership provided ( % 65.00) I got four offers and CARCHEX was just very accommodating and didn't hound me on the phone as other people did ( % 5.83) I got some people calling me times a day, CARCHEX didn't try to do that ( % 0.00) The rep was willing to listen to us about the particular coverage we're looking for and work within our budget and the timeframe that we needed to get everything done ( % 20.83) I was really happy with them ( % 80.00) ( % 0.00)
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POSITIVE 🙂
2019/4
Original review: April , I’ve been looking for extended warranty because mine ran out ( % 37.50) I called the dealership and they said they weren’t gonna offer anything because my car is seven years old ( % 10.00) I was googling and I called Endurance, but they wanted a deposit ( % 0.00) I wasn’t gonna do that because I never heard of such a thing of having to put a deposit down ( % -7.78) I went back online and I was still googling and I came across CARCHEX ( % 0.00) I called them to get a quote and see what they could offer me ( % 0.00) The lady that I talked to was super nice and she talked about the company itself ( % 46.67) I had to give my VIN number for the car and then she told me she could offer me a deductible which is only $ more for the Titanium coverage plan ( % 25.00) And then she gave me some discounts ( % 0.00) She gave me two plans, one for months and one for months ( % 0.00) And the one for months is like , and then the months is about ( % 0.00) For the Titanium, it covers everything from what she told me and I’m gonna take her word for it ( % 0.00) So, for $, it wasn't too bad a deal for months ( % -70.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/4
Original review: April , Jeremy was a joy to talk to ( % 58.75) He was polite and professional ( % 10.00) All my questions were answered and the only thing that I would change is that there is a day or mile wait on the policy ( % 0.00) Other than that I can't complain ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , Bill was excellent and I could've had a better person ( % 62.50) He was very knowledgeable about the product and was very descriptive ( % 20.00) Thanks for all of your help and I look forward to doing business with you in the future ( % 10.00) Blessings!!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , We just bought the vehicle and it's for my daughter who lives out of town ( % 37.50) And we just didn't wanna have any problems creep up that we couldn't easily get fixed for her, so we looked into getting an extended coverage ( % 26.67) I've never bought it before because being at home, if we have vehicle issues, my husband can easily go take care of things and get things fixed ( % 26.67) But with my daughter, living a couple of hours away, we just wanted to have an easier way to say, "Just go take it and have somebody take care of this ( % 0.00) " It's a preventative measure simply because she's in college, and it's not as easy for my husband just to drop everything and drive three hours away to take care of some mechanical issue that may come up ( % 21.67) We talked to five different places and CARCHEX has the best price that we found ( % 50.00) I filled out an online thing that ended up saying what my interest was and then, Chris, their rep, called me within the next day ( % 20.00) He went over some pricing options and different package levels ( % 0.00) And then, I told him that I don't make decisions right away, so I asked him if he could email stuff ( % 28.57) He emailed me everything ( % 0.00) I went over it with my son-in-law and my husband ( % 0.00) And then, I asked him to call back another day, so he called back another day and then we ended up doing it ( % 0.00) He was not pushy ( % 0.00) He was very informative ( % 20.00) What I don't like in salespeople is when they tell me I have to make a decision today, or the price is gonna change, and he wasn't like that at all ( % 0.00) He was like, "take your time ( % 0.00) This is the information ( % 0.00) " And he emailed it all to me to make sure that I had it right, instead of writing things down wrong ( % 3.25) He was great ( % 80.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , I looked into acquiring extended coverage for my vehicle because it has a lot of miles ( % 37.50) I bought coverage from CARCHEX and my experience with their customer service was excellent ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , I was already with a different extended coverage provider and I wasn’t satisfied with the service so, I switched over to Carchex ( % 29.17) I read up some reviews and they had some good ones ( % 70.00) Their customer service was pretty excellent and helpful ( % 62.50) When I inquired about the packages, they kinda went in-depth more so than other ones I dealt with ( % 18.75) They told me exactly what the package is going to cover ( % 25.00) Also, setting up the payment plan was fairly easy ( % 43.33) Everything went well ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , I purchased a used vehicle but it didn’t have a warranty with it and I wanted to make sure that if anything goes wrong, I won’t have to be spending out of my pocket ( % 12.50) I wanted to make sure that if anything goes wrong with the engine, it will be covered ( % 0.00) I checked with a couple of places but CARCHEX was the best ( % 100.00) Their rep, Bill, explained everything to me ( % 0.00) He was a good guy and he put all that my warranty covered ( % 70.00) He also told me that I would be getting a package in the mail which I did ( % 0.00) The interaction was pleasant and I felt good that I got the coverage ( % 71.67) I’m satisfied with CARCHEX and I’d recommend them to a stranger on the street ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , The car dealership provided a more expensive option for an extended warranty, so I looked at alternative options ( % 12.50) I requested a quote from CARCHEX and they got back to me ( % 0.00) It was a straightforward process ( % 37.50) I was thoroughly assisted by the rep and he gave me every information that I needed ( % 0.00) My initial experience with CARCHEX was good ( % 35.00) However, I cancelled and the process is taking a while ( % 0.00) I sent Adam an email a couple days ago and he told me that he was gonna put the process in place, but I still haven’t heard back from him if it was cancelled or not ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , In case anything happens, it’s always good to have a warranty on my car ( % 53.75) When my previous coverage was running out, I googled and got some information and went with CARCHEX ( % -16.67) So far, so good ( % 40.00) I had a good experience with their rep ( % 70.00) She was very helpful and she broke down everything ( % 2.22) She was excellent ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , I am having the hardest time getting my claim started ( % 37.50) They take forever to answer the claims dept phone ( % 0.00) I left multiple messages because my car is sitting in the shop awaiting repair and I haven't got any response yet ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , Mr ( % 37.50) ** was my rep ( % 0.00) My experience from beginning was very good, he took his time, explained the policy and the working of it, he explained in detail and laymen terms ( % 91.00) I did not feel pressured ( % 0.00) He's good at his job from my phone experience and emails, and found me savings ( % 70.00) I ran the plan across my brother and my friend and both felt I received a great deal ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , When I was looking at CARCHEX on the internet, some people said they were good ( % 53.75) Initially, it was difficult to spend $, for the policy but they came down two or three times ( % -21.85) They give discounts for being a veteran, and they gave a discount because I wanted some more ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , I drive a BMW and after considering around five companies, I got extended coverage for it through CARCHEX ( % 37.50) Their customer service stood out as it was the first one that was easy to get through ( % 34.17) Their rep was great and he helped me answer all of my questions ( % 80.00) We set up monthly payments, which he also helped me with, and it was very easy ( % 56.33) I had to transfer money over and he was willing to wait on me for it ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , I had bought a used vehicle ( % 37.50) I usually always pick up an extended warranty, but I didn’t get one at that time ( % -25.00) Car expenses are really high as far as repairs and having a vehicle protection plan is important ( % 22.00) I did some looking online and I got some prices including the coverages ( % 0.00) I talked to the CARCHEX guy and he was very nice ( % 78.00) He explained certain coverages ( % 21.43) The purchasing experience was good and the process wasn't difficult at all ( % 10.00) I'd recommend CARCHEX, but I am going to cancel the coverage because I'm going to purchase a different car ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , CARCHEX is one of the cheapest coverage providers out there ( % 37.50) I had a good experience purchasing my protection as their reps helped me out ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , Kerrington was very professional ( % 25.25) He took the time and worked with me because I was slow in deciding what I needed and had to call him back ( % -15.00) I'm sure he didn't think I was going to make that move but he waited and I really appreciate him ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , My vehicle no longer had a warranty and I looked at different companies but CARCHEX was more honest ( % 36.88) I liked the man that was helping me there ( % 60.00) I would tell people to listen carefully to CARCHEX because they have a lot of good things to say ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , When I googled CARCHEX, they had good reviews ( % 53.75) Purchasing extended coverage from them was simple, but the price was a bit above than what I wanted ( % 0.00) I went online, read about it and then I called ( % 0.00) The rep had great customer service skills ( % 80.00) He didn’t put other companies down, which was a plus for me ( % -14.03) I called one company prior that day and they were constantly putting down other companies ( % -7.01) I wasn’t interested in hearing about other companies ( % 6.25) I wanted to hear about the company I was purchasing from ( % 0.00) He made it easy for me ( % 43.33) A vehicle protection plan is valuable these days ( % 0.00) My car has a lot of electronics in it ( % 0.00) And when you start to talk about electronics, the price could get really costly ( % 20.00) Plus, you never know what to expect nowadays ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , I was looking at extended coverage and Carchex was the first one I called ( % 31.25) I usually call several and do some comparing and then make a decision, but the reps were pushy so I ended up signing up ( % -12.50) In addition to that, they told me it was bumper-to-bumper and my version of bumper-to-bumper is different than theirs, and that was confusing ( % -15.00) After I hung up, I had to speak with other people to verify what I was up against and what I should do ( % -12.50) In fact, when I talked to auto mechanics, they didn’t seem to think that Carchex is gonna cover what they said they would ( % 0.00) When I started reading, it started telling things that it didn’t cover, and it was stuff that should have been under bumper-to-bumper ( % 0.00) The person at Carchex made it clear to me that it covered everything except for regular maintenance ( % 5.00) But when it came right down to it, it was more than just regular maintenance that it didn’t cover ( % 15.75) I asked him when I called back, and he told me it's because it's an extended warranty bumper-to-bumper ( % 0.00) But he did not differentiate between the two, and I have never heard of a difference between the two ( % 0.00) In my book, if it's bumper-to-bumper, it's bumper-to-bumper except for routine maintenance, your tires or your windshield wipers ( % 0.00) Everything else, it should cover and Carchex does not ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , I wanted the confidence that if anything goes wrong with my vehicle, I can get it fixed ( % -0.83) I was gonna search online to get a car checked out in another state, and CARCHEX came up for warranties ( % 0.00) Their rep was super friendly ( % 35.42) He checked out all the numbers for me and it made sense ( % 0.00) Everything has been perfect and I'm very satisfied ( % 82.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , I finished paying the vehicle off a year and a half ago and I was planning on getting a new car, but my daughter turned and I decided to get her a car instead ( % 11.49) So I am gonna keep my vehicle longer and I want to make sure it is protected ( % 50.00) I shopped around with a couple of different companies and did a bit of research and CARCHEX was the better route for me even if it was a bit more expensive ( % 12.50) The CARCHEX rep was fantastic ( % 40.00) She followed up all the time and was on top of it ( % 50.00) Everything went really well ( % 20.00) Having a vehicle protection plan is extremely valuable ( % -12.50) God forbid your engine or a transmission blows and that's not a cheap fix ( % -20.00) So I got a coverage to avoid any unexpected bombs of repair ( % 10.00) With Carchex, you can get one online and it’s a very simple process ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , A vehicle protection plan for your car is very valuable and I would recommend CARCHEX ( % 28.75) My goddaughter told me about them and I called and looked into it ( % 0.00) They were nice to me and everything has been fine ( % 50.83) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , Order Coverage on Friday // ( % 37.50) Decided to sell truck ( % 0.00) Called in to CARCHEX on Monday // to cancel order ( % 0.00) Talked to service adviser ( % 0.00) Was told I would receive a E-Mail to complete the cancellation and would receive refund in - days ( % 10.00) Here it is Friday // No E-Mail and no refund ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , I refinanced my car and looked into getting an extended coverage for it ( % 37.50) With a car that you know is gonna last six years, you should have one ( % 0.00) I got CARCHEX's number online and did some research on them ( % 0.00) Their offer was a lot better than others and they had a lot of better coverage ( % 50.00) Plus, there was a lot of help ( % 0.00) They had very good guys over there and my purchasing experience was great ( % 85.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , Eric ** provided superb customer service and was extremely courteous ( % 65.83) He assisted me in find the right coverage for my classic vehicle at a reasonable price ( % 21.75) He was also very professional and made sure I understood the basics of the policy ( % 31.50) I'm completely satisfied with the wait period as only drive this vehicle on some weekends ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , I bought a car coverage for my daughter ( % 37.50) It's for an older vehicle ( % 16.67) I bought the coverage for her so that she'd have something to repair her car in case it had mechanical problems ( % 0.00) She planned on keeping it for several years, and she'll have , on it by then, and I won't have to pay for expensive repairs ( % -25.00) I read on the internet about the top choices and CARCHEX was one of them ( % 50.00) They had one of the better prices ( % 50.00) Also, the representatives were fairly clear ( % 10.00) However, the whole thing was kind of a pricing game so they lowered their prices each time I called and they finally wouldn't ( % 10.00) And then, I was trying to watch quality with price ( % 0.00) I ended up trying to get the best policy and the longest warranty with the best company for the price ( % 100.00) The terms of the plan are good ( % 70.00) $, is not chicken feed, but considering what it would cost to repair an engine or a transmission nowadays, it wasn't that much money ( % 25.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , I had an excellent experience with R ( % 68.75) ** and the st gentleman that connected me, they were very clear and I understood what I was getting into so I made a purchase before hanging up ( % 13.00) I think I will recommend this company to others because of the representatives ( % 0.00) I have not used the product and hopefully will not have to but I feel good knowing I have it ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , They explained every detail of the extended warranty and gave me a very reasonable price for what I needed ( % 31.75) My representative Brandon ** is very well informed of all the different extended warranty plans and prices ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , I purchased a used vehicle and I wanted full coverage being that it’s an older car ( % 29.72) You never how other people take care of things, and I wanted to make sure that I wouldn’t be spending a lot of money trying to get the car fixed ( % 15.83) I did my research online, read reviews and checked the Better Business Bureau ( % 50.00) I tried to see what their ratings are and CARCHEX seemed to be the best one out there ( % 100.00) At first the rep seemed a little pushy, but I understand that everybody has a job to do and he tried to make a sale ( % 3.13) After I spoke with them and let them know what I was interested in, things got a bit better ( % 37.50) He explained everything to me and once I got back in touch with them, everything was fine ( % 20.83) The whole process of purchasing the warranty took about minutes ( % 20.00) It hasn't been a month that I've been with CARCHEX, but I feel good knowing that I have the coverage ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , I called these individuals after doing a standard consumer review on a Saturday morning and asked their representative if they offer extended warranties for my vehicle which is years old and has less than , miles on her ( % 7.71) I was asked if I had all of my service records and I do ( % 0.00) I was then told the California rep was busy but would call me back ( % 5.00) Please keep in mind that I now have a verbal confirmation to go with what their website stated (warranties to vehicles which are less than years old or having less than , miles) ( % -7.78) I did not receive a callback! I called them again on // and the California representative would not even get on the phone with me ( % 0.00) Instead he had the answering representative tell they don’t offer warranties in the state of California to vehicles older than years old!!! Why not state this up front instead of wasting my time with false expectations? Makes you wonder how well would their service be if/once you are a customer??? Read full review ( % 7.80)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , I wanna be covered in case something happened to my vehicle ( % 37.50) We were surfing through the internet and I saw CARCHEX had good reviews, although the cost was about average as the rest of the extended coverage providers ( % 27.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , I went to my dealership with an oil consumption issue with my vehicle and had nothing but problems from the start of the warranty process ( % 37.50) The communication between the dealership and Carchex were the pitts! I called the administrator of Carchex's warranty and the representative began to inform me of all they were NOT going to cover under my specific warranty ( % 0.00) If I had known what I know about Carchex now, I wouldn't have purchased this warranty!!! Buyers please beware ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , I decided that acquiring extended coverage for my car would be a good thing ( % 53.75) I looked extended coverage providers up on the internet and CARCHEX had stars ( % 0.00) I purchased the protection plan over the phone and the customer service reps were helpful ( % 0.00) It is nice to know the protection plan is there if I need it ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , Carchex had the easier payment plan over other warranty companies ( % 12.50) Some of the other places wanted the money upfront but that was not gonna happen ( % -12.50) The Carchex reps have been okay ( % 50.00) They did their job and were helpful ( % 0.00) However, I had to cancel because the VIN number that I put the warranty on turned out to be a lemon ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , The guy I worked with was excellent ( % 68.75) He obviously was well versed in his field and he was very very helpful ( % 13.00) In addition, I found out that the company’s really preferred me to take my vehicle to a Mercedes dealership! That told me they were looking out for my interest! ( % 31.25)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , Given the nature of my car, something could go wrong with it and it could be expensive ( % -20.83) I also got emails about warranties all the time and I decided to look into it ( % 0.00) CARCHEX was one of those people that reached out to me, so I talked to them ( % 0.00) I also looked online a little bit about them and I liked what I read ( % 20.63) Then reading their contract and so forth, it all seemed solid ( % 0.00) So, I decided to purchase from them ( % 0.00) I ended up with a plan that pretty much covers the car except for the obvious things that it doesn’t cover ( % 15.00) The rep who assisted me was good and he answered a bunch of my questions ( % 70.00) When I really pressed for some details, he brought on his manager who answered the few questions that he couldn’t or maybe he just brought his manager in to close the deal ( % 0.00) Even after the fact, I poked around a little bit more about CARCHEX and it's sort of a mixed bag ( % 10.42) As with anything you look on, there were people complaining about them but I'm kind of used to that mixed bag, so I'm hoping that they're for real and that things will work out ( % 26.67) So far, I haven't seen how the warranty actually works if I ever need it but I'm happy with them ( % 30.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , The warranty I had on my vehicle wasn’t covering anything and I decided to look into extended coverage ( % 37.50) I had CARCHEX before and their customer service was excellent ( % 100.00) They always wanted to answer any questions ( % 0.00) When I had problems with my old vehicle, they assisted me without any problems and made sure that all my repairs got done on time ( % 30.00) My old company only covered the powertrain, motor and transmission but CARCHEX offered a much better deal with more coverage on suspension and brakes ( % 27.50) It's a bumper-to-bumper warranty at a cheaper price ( % 0.00) Plus, the payment plan was very easy to set up ( % 56.33) I did it right on the phone when I made my initial payment the day I got the coverage ( % 14.29) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , My current coverage expired, and I was needing to get an extended coverage ( % 18.75) CARCHEX gave me a better price and it covered more vehicles ( % 50.00) Their representatives were really good as well ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , I got a used Lexus and it’s such an expensive car ( % -4.17) Extended coverage is the best way to go in case I need some repairs ( % 100.00) I went online searching and on the online thing, it suggested CARCHEX ( % 0.00) I gave them a call ( % 0.00) I didn’t really have any ulterior motive for calling them, except that I got a notice that it was a good company ( % 45.00) So, I gave them a try ( % 0.00) I talked to PJ and I asked him questions that he couldn't answer so he put the service manager on ( % 0.00) Ken, the service manager, did most of the legwork as far as selling me over ( % 30.00) Then, I had more questions that I called back later and talked to PJ about ( % 16.67) They pretty much cleared those up for me ( % 22.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , One of the worst companies to deal with and I am so glad that I decided to cancel my warranty plan ( % -4.17) They're super fast to get you a warranty, set up interest free payment plans and get your credit card info for the first payment ( % 29.58) DO NOT GET CAUGHT! Hold time for sales - ( % 0.00) seconds ( % 0.00) Hold time for customer service - No one picks up most of the time and they have you leave a message and never call you back ( % 25.00) Try for yourself if you don't believe me ( % 0.00) They have about times more people for sales than for customer service ( % 50.00) It tells you how much you're worth to them after you purchase ( % 25.00) And here's the cancellation process after you purchase directly from the email I got ( % 10.00) "Below are the instructions for canceling the Vehicle Protection Plan on your ( % 0.00) ( % 0.00) ( % 0.00) Please write a letter including all of the requested information below and mail to: Attention: CARCHEX Processing Department Shawan Road Suite Baltimore MD, ( % 0.00) Cancellation Requests Must Include: Today’s Date ( % 0.00) First and Last Name ( % 12.50) Address ( % 0.00) Vehicle Year, Make, and Model ( % 0.00) Vin Number ( % 0.00) Cancellation Odometer Reading ( % 0.00) Contract # ( % 0.00) Select one of the Following Reasons: A ( % 0.00) Vehicle Sold or Traded (Please include Bill of Sale or Trade in Documentation) ( % 0.00) B ( % 0.00) Repossession/Theft/Total Loss (Please include Total Loss Documentation or Police Report) ( % 0.00) C ( % 0.00) Coverage Didn’t Meet Needs ( % 0.00) D ( % 0.00) Too Expensive ( % -50.00) E ( % 0.00) Claims Dispute ( % 0.00) Customer Signature ( % 0.00) Please note that cancellations are processed based on the terms of the vehicle service contract ( % 0.00) If there is a refund due, please allow - days for the refund to be processed ( % -12.50) "Seriously? Write a letter to that address for a cancellation? We're living in and they process their cancellations through mail only! I could only imagine trying to get a claim through these guys ( % -11.11) Do a bit of research for yourself and read some of the reviews people give their providers ( % 0.00) The one I got was "American Auto Shield" ( % 0.00) You do not get your warranty through Carchex ( % 0.00) They just sell contracts ( % 0.00) I would stay away from this company ( % 0.00) Their business model is set up around persuasive sales, extreme tight policies with wording that give them enough leverage to deny most claims and worst customer service ( % -16.07) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , The initial experience with CARCHEX was fine ( % 26.39) They answered all my questions to the best of their ability ( % 100.00) However, there were certain things that they did not offer and I wanted to cancel the policy ( % 21.43) I've only had them for four days and I'm not trying to use another policy ( % 0.00) But the way they go about their cancellation of having to write a letter in and doing all of that stuff seems silly when you can sign up and do it over the phone ( % -50.00) They clearly have the technology because they can sign me up like that, so it's a matter of making it more difficult for people to cancel ( % 3.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , When my factory warranty already expired on my Audi, we got Carchex and my wife handled the setup, which I thought was quick ( % 35.42) As of right now, everything is running smoothly ( % 34.29) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , I bought a used vehicle and ended up looking at CARCHEX after reading bad reviews about the company that came up as number one ( % -16.25) I asked the CARCHEX guy , questions in five different ways, and I liked what he told me so I went with them ( % 30.00) He answered all my questions ( % 0.00) He was very professional and personable ( % 13.00) His name was Ryan ( % 0.00) I don’t remember people’s names but I remember his so that shows how much of an impression he made on me ( % 20.00) He was a wonderful guy ( % 100.00) It took me three days to make a decision and I asked him to not bug me, and to call me back in a day or so ( % 0.00) Then the second time we spoke, I told him I hadn’t made my decision yet ( % 0.00) And then he waited two more days and called me back, and then I made decision ( % 25.00) He was very patient ( % 20.00) The only thing I didn’t like about the CARCHEX warranty was the fact that they didn’t have a -month financing plan like some of the other companies do ( % -6.25) And $ a month is high ( % 16.00) But I have to have the warranty with a used vehicle so I just knuckled under, and I just have to do a little extra work ( % -9.38) I spent $, on the truck and it's very valuable having the warranty for if anything happens to it ( % 5.00) If its engine burns up tomorrow, I don’t necessarily have the $, or $, to put a new engine in it ( % 6.82) That’s where the warranty comes in ( % 0.00) I told my parents to buy a warranty with CARCHEX too ( % 0.00) Read full review ( % 35.00)
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POSITIVE 🙂
2019/3
Original review: March , I purchased an extended warranty via Carchex for my Mercedes ( % 37.50) I was told the warranty I purchased covered quite a bit ( % 0.00) Even says in the paperwork it covers my fuel system ( % 0.00) However when something else, like an electrical issue going to the fuel system ruins the fuel system, they denied covering my fuel system repair because electrical isn't covered ( % -15.00) I also have some engine issues they won't cover that are "pre-existing" ( % 0.00) Not sure how they determined that ( % -25.00) Bottom line, I thought I got a good extended warranty, unfortunately they were only good at taking my money but not covering anything found wrong with my car via the Mercedes dealership ( % 8.00) So I cancelled my warranty coverage with them ( % 0.00) I will say they were very helpful in cancelling it via phone ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , I bought a car and we had a -day dealer’s warranty on it ( % 37.50) Eventually, it expired so I had to purchase an extended warranty ( % 0.00) I called and they gave me an idea of what the company is about ( % 0.00) I paid them $ ( % 0.00) They took it and they sent me a confirmation e-mail ( % 0.00) However, I'm thinking about not going forth with CARCHEX because they have not disclosed me what's covered and what's not ( % 0.00) I got the Titanium ( % 0.00) The protection specialist told me what kind of plan it was but he didn’t break down exactly what it covered ( % 23.15) I have not received anything and it's been a week ( % 0.00) Though I had an issue, the purchasing process at CARCHEX was simple and easy overall ( % 14.44) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , I bought a ,-mile vehicle and I needed a warranty since the vehicle didn't come with a factory warranty ( % 37.50) I got Endurance first, but then I read that they have a policy and they only pay what the car is worth ( % 18.33) With CARCHEX, they pay what the car is worth and up to $,, which is a way better deal ( % 40.00) The salesman who talked to me was very enthusiastic ( % 78.00) I didn’t want to buy from them at first, but he got me to buy the product ( % 25.00) Knowing I have a warranty, I have peace of mind ( % 0.00) They are also flexible with payments ( % 0.00) I told the reps that I wouldn’t be able to pay for the next month and they said it was okay ( % 33.33) I could just pay in May and there will be no extra fees ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , One of the best and I will recommend to anyone ( % 68.75) Love this place ( % 50.00) Good customer service good support team and they will help though with anything ( % 70.00) Have wonderful deals ( % 100.00) Once I got warranty on my car my dad wanted it as well ( % 0.00) And he love it ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , I purchased a new vehicle and decided to look into extended coverage for it to have peace of mind and to know that if something were to happen, I'd be covered ( % 25.57) The coverage that CARCHEX offered stood out to me and they also allow monthly payments ( % 0.00) The rep was very detailed and went over what the warranty covered and what we would be getting ( % 52.00) I had to put a downpayment and everything went well ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , With my vehicle, the car brand itself doesn't have a good reputation when it comes to liability so I wanted to hedge my bets ( % 53.75) Having a warranty gives me peace of mind and I went with CARCHEX but then I backed out ( % 0.00) It isn't that CARCHEX is not good ( % -35.00) I just found something that was better for me ( % 50.00) I went with an insurer that was connected to the dealership ( % 0.00) So it was the brand’s insurance ( % 0.00) Nonetheless, my experience with the CARCHEX rep was quite good ( % 70.00) He seemed like a good guy ( % 70.00) He understood that, down the line, the coverage I was getting was a little better than the coverage that they offered, and he reversed everything with no issues ( % 5.23) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , I got extended coverage for my vehicle being that it’s a very expensive one to get worked on and parts are very expensive ( % -30.83) CARCHEX made things easy compared to the other providers I considered ( % 15.42) Their reps seemed friendly, knowledgeable and they explained everything ( % 37.50) So far, I'm satisfied with them ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , Repair costs are too expensive to bear by myself anymore ( % -6.25) So, when I purchased the car, I needed a warranty as it didn't come with one ( % 0.00) I had a warranty with CARCHEX before and it seemed like a good company ( % 70.00) The coverage was also good and the way that they handled themselves were professional and thorough ( % 40.00) Also, their reps handled our interaction very efficiently ( % 20.00) I ended up talking with their manager there ( % 0.00) The package I received from CARCHEX is great ( % 80.00) I haven’t read through line-by-line so that I fully understand what is included and what isn’t ( % 0.00) But the package appears to be okay on the surface ( % 50.00) I am familiar with warranty costs from prior experience, and CARCHEX's cost is reasonable ( % 19.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , I wasn’t pleased with the coverage of the plan that I had, so I cancelled it and called CARCHEX to change ( % 43.75) I drive a convertible and the convertibles are never covered by vehicle protection plans and getting it fixed is ungodly expensive ( % -20.00) CARCHEX covers the motor where all the others don’t even cover the motor on a convertible top ( % 50.00) CARCHEX had the most extensive ability to cover the most expensive parts ( % 12.50) Purchasing the plan was extremely easy ( % 43.33) I knew what I wanted and I just needed to negotiate a price ( % 0.00) Also, their rep did very well ( % 20.00) I liked that he was here in the United States and that I wasn’t dealing with a foreign country with English as a second language, so the conversation was smooth ( % 17.50) All of the questions that I had for him, he was able to answer without hesitation ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/3
Original review: March , I purchased a brand new Ford F- and Ford only offered me a three-year, , miles warranty ( % 17.05) They were much too expensive to get anything further than that ( % -10.00) So, I was trying to search for something that was gonna be a bit more affordable for me as far as payment-wise ( % 30.00) I would reach , miles sooner versus later, and I wanna have that support and some extra protection on the vehicle ( % 0.00) The warranty that I can afford was a ,-mile one and that one there was hundred bucks ( % 0.00) I did sign up for it, but then I went back and canceled it ( % 0.00) There was this one company that I checked on and I spoke with a guy who was very nice, but I read some bad reviews that they were a scam and that they weren't gonna cover what they said ( % 4.00) They refunded my money, which was a good thing and I was happy about that ( % 75.00) Then, I did another company called Endurance but I had a bad experience with them ( % -70.00) So then, I did a little more research and CARCHEX popped up ( % 15.63) They were the third best warranty to get ( % 50.00) I read some reviews and a lot of people were pleased, and whatever parts they needed covered were covered ( % 50.00) I'm a big review person and the reviews made me choose CARCHEX ( % 0.00) It made me feel comfortable to go ahead and give them a chance ( % 40.00) I got a good price from CARCHEX ( % 70.00) I paid them the money and it has been a week since I made a purchase from them ( % 0.00) The rep who I dealt with at CARCHEX was very nice and informative ( % 78.00) He took his time and took care of my concerns ( % 0.00) He also informed me that they cover emission parts, which a lot of warranty places do not ( % 0.00) He went through everything and also informed me that Endurance company is no longer recognized by the Better Business Bureau ( % 50.00) So, he was glad that I didn't go with Endurance ( % 50.00) He ensured me that if I ever have a problem, to call him directly because he is my representative ( % 10.00) I recommend CARCHEX, although I'm getting a little leery because I still haven't received any kind of welcome package ( % 40.42) The rep said it would take two days to get the package ( % 0.00) I'm hoping I would get the package soon ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , I never buy a vehicle without a reliable warranty ( % 0.00) There are several new, kinda crap warranties, so I usually go out to look for a proper warranty ( % -18.27) I had a website search and there were two top providers, and I gravitated towards CARCHEX based on the response that I got from the person I dealt with initially ( % 25.00) The reps have been great in every way ( % 80.00) I went back when I had questions and they called me back or texted me ( % 0.00) They were responsive and professional ( % 10.00) Overall, CARCHEX is good ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , My vehicle is getting to that age ( % 0.00) I looked online into extended warranties, and CARCHEX seemed to be the better one ( % 50.00) The rep I spoke with was knowledgeable and purchasing the plan was easy and very smooth ( % 47.67) It wasn't a high pressure type sale, which I really liked ( % 38.00) Thus far, having a vehicle protection plan has been a big peace of mind to me ( % 5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , I just bought my vehicle, and I’m old and couldn’t do anything to it myself ( % 10.00) It was better to be safe than sorry so I decided to get a coverage for it ( % 16.67) I found a number of different providers on the computer and CARCHEX was one of those we got a hold of ( % 0.00) The experience when I bought the plan was alright but I hope I never have to use it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , I went on the internet and looked for ratings and it looks like CARCHEX was pretty consistent ( % 25.00) Then, when I called them, I liked the answers that they gave me on the questions that I had ( % 60.00) The first person I spoke to was an ordinary salesman and the second person I spoke to was a manager and he was very informative ( % 5.00) Having a protection plan is a valuable thing to do because of the complexity of modern vehicles ( % 20.00) I used to be a mechanic and I used to take care of all my own stuff, but I can’t do that anymore ( % 60.00) The technology is beyond my experience ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , I called one other company before calling CARCHEX, and the rep that I talked to there was either new or they were trained to give it to someone else and close the deal ( % 0.57) But when I called CARCHEX, the rep was pretty personable and he closed the deal ( % 7.50) The warranty is for a used Volkswagen that we bought for our daughter, and I was concerned about it being taken care of, but CARCHEX assured me ( % 0.00) I would recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , I bought an extended coverage when I got the car and I didn’t have a chance to go over everything to see what was covered ( % 0.00) Also, I didn’t understand the deductible ( % 0.00) So, I decided to look into it ( % 0.00) I was gonna buy a new car and I didn’t like the idea of having to pay an interest rate on the price of the warranty ( % 13.64) A friend of mine used CARCHEX and they had a lot of stars so, I chose them ( % 0.00) It was a good experience when I bought the protection plan ( % 70.00) The reps listened and were patient with me because I had to look for my coverage ( % 0.00) I wanted to compare and make sure I wasn’t taking anything away that I was really going to need ( % 35.00) Ben, the rep, was good ( % 70.00) He called me back a couple of times to make sure I had everything I needed and got the information that I was looking for ( % 25.00) We don’t know what will happen to the cars so, having a protection plan is very valuable and it’s a necessity ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , I was purchasing a used vehicle for my daughter after her previous car was totaled due to a wreck and the warranty that was being offered by the dealership where I was buying the car was extremely expensive ( % -26.39) So, I decided while I was sitting there to do a little research on outside warranties to find out how much they were ( % 0.42) I found the Consumer Reports site and it listed CARCHEX as the number one out of the top ( % 50.00) I read the reviews and I also called ( % 0.00) Then, the person that I spoke with in ChargeUp California gave me some information ( % 0.00) The price and coverage were both good ( % 70.00) The rep was informative and he worked with me because I was in a hurry since I was in the dealership ( % 0.00) I needed to make the decision, so he was very helpful ( % 20.00) I’ve had a great experience so far with purchasing it ( % 45.00) It is extremely valuable to me especially with a used vehicle ( % -6.25) It’s my young -year old driving it and she doesn’t necessarily have the experience to know right away when something might be not exactly right ( % 6.86) So, if she was to break down, then I have peace of mind that it’s not gonna cost us an arm and a leg to get fixed ( % -2.78) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , My warranty had expired and I was looking at consumer reviews ( % 0.00) I had first tried CarShield, but I was not pleased ( % 0.00) I was looking at the CARCHEX reviews on the consumer comparison and my husband brought me a paper from my dealer where I purchased the car, Patrick BMW ( % 0.00) They honor CARCHEX and it was at a very small writing at the end of the letter that they were offering extended warranty ( % -32.50) CARCHEX is what I have, so we are doing good ( % 70.00) That way, we know that if the dealer works with them, then I’m in a good place ( % 70.00) Also, the specialist who helped me was very cooperative, informative and polite ( % 20.00) I was blessed with a foreign car, but the maintenance could be very expensive ( % -38.75) CARCHEX honored me, worked with me and provided a good outcome for me to protect my car, so I thank God for CARCHEX ( % 70.00) I’m glad that I had become a member ( % 50.00) At this time, I’m not feeling at my best, but I’m looking forward to being a long time member ( % 47.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , I purchased an Auto Warranty through Carchex a few months ago ( % -20.00) I was pleased that they had a great score due to reviews ( % 39.17) Sales guy was pleasant and helpful ( % 73.33) Recently, I began having engine issues and took my vehicle to the dealership ( % 0.00) After having it inspected and notifying Carchex I get a call from a company called Buyers Choice?? They drag their heels, keep the dealership on hold, threaten to make me pay to have engine broke down so they can determine whether they are going to cover repair ( % -12.78) So I research Buyers Choice and it is actually an auto warranty company called Royal Administration ( % 0.00) They have a one star rating and a history of denials and trying to scare off claims by having the motor broke down at customer's cost ( % -15.56) If I had known when buying a policy from a “ star” rated company that the rating was actually for the sales team and that they were selling my policy I would not have bought it from them ( % 0.00) Buyer Beware ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , I have a new vehicle with high miles so I needed to acquire an extended warranty ( % 14.82) I submitted five online quotes to the top companies that I found through Google and CARCHEX was the first company to contact me ( % 37.50) I knew what package I wanted but they told me what I qualified for based on the miles and the vehicle ( % 0.00) There was a bit of pressure purchasing the warranty ( % 0.00) I told them that I wanna shop around but they lowered the price ( % 0.00) It always makes one feel like they can probably go lower in the price if one really saw them ( % 20.00) Still, my purchasing experience was satisfactory and I think I got a good deal ( % 70.00) Whenever I have to file a claim, I need to call them to get pre-authorization ( % 0.00) Also, the vehicle must not be driven if it's damaged to avoid further damage and then have it towed to the dealership or shop of my choice ( % 0.00) I then inform the dealership or shop of my choice that I have an extended warranty and they'll communicate with CARCHEX to get any authorization for any work that needs to be done ( % 0.00) The professionalism and knowledge of their reps was top-notch ( % 100.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , A car is a very expensive investment and in order to keep it running and dependable, you have to invest in it which is why a vehicle protection plan is very important ( % -6.50) I put a lot of miles on the car so any type of cost-effectiveness is welcome as well as security for it ( % 80.00) I looked into an extended coverage and I liked the reviews for CARCHEX that I read online ( % 60.00) It was an easy experience buying the protection plan and the reps were very knowledgeable, courteous and helpful ( % 41.11) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , Last Friday February th I had a belt brake on my truck that is under warranty with Carchex ( % 0.00) I did not have the policy with me at the time or the number of the roadside company that is not a part of Carchex ( % 0.00) I called Carchex the first time at : am and told them that I did not the information on my warranty with me ( % 25.00) They transfers to the roadside number ( % 0.00) I informed them that I was broke down and needed a tow for the truck ( % -15.56) They called a tow company and they said the tow truck was on the way ( % 0.00) An hour later the tow company calls me and ask me where I am at, after they were told where I was at in detail asking where I was at ( % 0.00) I told them right down to the address near me again ( % 7.67) The dispatcher then told me he had to call me back to see if they were going to come get me ( % 0.00) minutes later I call Carchex again ( % 0.00) They again transfer me to roadside assistance ( % 0.00) I tell them what was going on ( % 0.00) They try to call the tow company, they could not get them on the phone ( % 0.00) They get another tow company called Red Line Towing ( % 0.00) They say they will get me ( % 0.00) So roadside pays them and tells me it will be one hour ( % 0.00) An hour and a half later they had not shown up ( % -8.33) So back to Carchex and over to roadside ( % 0.00) They call the tow company and they tell them they are on the way, an hour later still no tow truck ( % 0.00) I could go on about having to call to get a tow and what went on ( % 0.00) But the long and the short of it is, it took to : pm to get a tow truck to me ( % -2.50) And then it was over the price they pay for a tow so I had to come out of pocket for what they did not pay the tow company ( % 0.00) When I called Carchex the next day, they told me that they have no control over roadside ( % 0.00) They wanted to do nothing to make me feel better ( % 50.00) But when you sell a warranty to a customer, then you need to own the fact of what happens with your customer ( % 60.00) Would I tell another about Carchex, No way - not after what I had to put up with ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , I bought a policy for my Mini Cooper that I had just purchased ( % 0.00) I called Devon and worked first with him and then with his supervisor, Daniel ( % 25.00) They were both fantastic! So great to work with I called back a few days later and worked with Devon and supervisor Steven and bought a policy for my husband's car Nissan-Altima! I will recommend them to anyone I know who needs a policy!!! Fast, great coverage, honest, wonderful company!!! ( % 41.11)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , The salesman that I worked with was very nice and explained everything about your company and the benefits that I will receive ( % 78.00) I checked out your company on my computer as was amazed by the positive feedbacks from your customers ( % 22.73) This is the type of service I was looking for ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , The car has been paid for and I have a lot of miles on it ( % 0.00) I really like the car and wanna keep it ( % 20.00) And I’m looking at ways to protect it ( % 0.00) Down the road, if something happens and I know the car is covered, I can have better options on how to get the car back up and running ( % 11.48) I looked at a couple other providers but they didn’t offer as much coverage as CARCHEX ( % 3.75) The purchasing experience with CARCHEX was also very easy ( % 56.33) The rep really worked with me to get the deal done ( % 20.00) She was very patient ( % 20.00) I work very crazy and long hours ( % -41.50) We went through several calls, even with me confirming the information for the car ( % 0.00) But she really stuck in there until we could close it out ( % 20.00) I have peace of mind that I have the protection plan when the time comes as an option or a resource to start putting the car together ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , The cost of fixing the car is very high and since I've been with CARCHEX, I figured I would continue with them ( % 20.80) I got a Nissan car and they handled everything ( % 0.00) It was easy for them to work things out ( % 43.33) The price was a little higher, but it's okay ( % 18.75) I would recommend CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , I am driving an expensive car and it's not cheap to fix so having an extended coverage is always good ( % 0.00) It saves me out of pocket cash if anything goes wrong down the road ( % -32.78) I checked three providers and Carchex gave me the best rate ( % 100.00) I explained to the rep what I wanted and expected and he gave me the best package that they offered for that ( % 45.00) The way he handled me was great and he explained everything in detail ( % 80.00) Also, if I needed any other additional things, he answered them ( % -12.50) Having the plan is valuable for me and I'm satisfied ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , My car is older and didn’t have any coverage at all, so I looked into getting an extended coverage for it ( % 16.67) CARCHEX was the best extended coverage provider with the payment and they had better coverage ( % 75.00) I just got a warranty from them and my experience with them has been good so far ( % 40.00) The rep was good and everything was great with him ( % 75.00) I was looking for something that would also cover the brake system and they didn’t have that, but the powertrain and the electrical stuff are covered ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , The reviews online for Carchex were very good and they're with AAA ( % 91.00) I checked out four other companies, but after finding out all the nitty-gritty, Carchex was the only one that stood on the top of the list ( % 12.50) It was my first time I got an extended warranty with my car and it was a little stressful ( % 3.13) Ryan, the gentleman that I worked with, was really good and very patient with me ( % 45.00) He explained to me a lot of things because I know nothing about extended warranties for cars ( % 0.00) I have to give him the credit because if it wasn't for him I probably would’ve just gone ahead and just ponied up and said, "Forget it ( % 0.00) " I would totally recommend Carchex to everybody and anybody ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , I didn't have any coverage, so I looked into acquiring an extended coverage for my vehicle ( % 0.00) I had one before, but it was too expensive ( % -50.00) CARCHEX was cheaper and the purchasing process with them went fine ( % 41.67) The interactions I had with the representatives were very nice and so far, from what they've told me, the coverage I'll have is gonna be great ( % 56.00) I just don't have the paperwork on it yet ( % 0.00) I think that the options they offer were a little more reasonable for people that are on a fixed income ( % 15.31) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , Having an auto warranty is very valuable ( % 20.00) My car was getting older and if something major happened, it would be expensive to fix it ( % -9.03) I searched four warranty companies, but the guy from Carchex was a better salesman ( % 50.00) He called more and purchasing from them was a good experience ( % 60.00) They explained everything well ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , The price with CARCHEX was better than what the dealership could offer for an extended warranty and everything went smoothly when I made the purchase ( % 45.00) The rep I dealt with was also very professional and helpful ( % 13.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , Carchex platinum plus - Rep and manager both were professionals ( % 0.00) Some Subaru dealers have a better price by $- but only if within basic warranty period ( % 16.67) Not eligible! Good folks to deal with on the initial sales process ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , The warranty that I had on my car was about to run out and I liked that with CARCHEX, you pay their fee monthly instead of everything upfront ( % 60.00) Purchasing the warranty was good and easy ( % 56.67) The reps explained everything well and seemed knowledgeable about what they were selling ( % 0.00) I was impressed with them and our interaction was professional ( % 55.00) I was looking for a package that was similar to the one I already had because it was good and this one that I got with CARCHEX was a little better ( % 25.31) I am really satisfied and it’s gonna be valuable because my car is up there in the miles and now I’ve got a protection for another , ( % 50.00) I would tell others to buy the CARCHEX warranty ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , I just bought a vehicle and it was almost out of warranty ( % 0.00) I, as a consumer, wanted to be protected ( % 0.00) The purchasing process of CARCHEX was simple and it was very painless ( % 10.00) The gentleman who I was dealing with was well informed and was able to answer every single question ( % 21.43) He actually made the process very easy for me ( % 28.17) I bought the car from CarMax ( % 0.00) We pulled up the contract and I went through it word-for-word ( % 0.00) And CARCHEX's coverage was either comparable or better ( % 50.00) I would refer CARCHEX to others ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , Everyone has been great and caring ( % 80.00) Everything went great and easy to understand ( % 61.67) You all should be proud and customer is lucky that your company is caring ( % 56.67) In this day and time I am so thankful that great service and honest people are still here ( % 70.00) Bless you all ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , We have a car with very few miles on it, and it seemed like a good idea if we could get a good value so we got extended warranty ( % 38.00) I did some exploring on the internet ( % 0.00) CARCHEX followed up and came up with a much better price than another company that I had gotten quotes from and they have a longer period of coverage ( % 50.00) Their salesman was very professional and not pushy ( % 13.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , We bought a used car and it came with no warranty ( % 0.00) It is a Cadillac and the repair expenses would be very expensive ( % -65.00) So, we need a little help on the repairs, if and when it should happen ( % -18.75) We had called a couple of people and they never got back with us a whole lot ( % 10.00) And I contacted the dealer, and the car has a reconstructed title ( % 0.00) So, not very many companies would accept that ( % -19.23) CARCHEX was able to work with that, but I had second thoughts about doing it because the warranty was very expensive ( % -5.00) Other than that, the reps at CARCHEX were nice guys ( % 23.75) They're great salespeople ( % 80.00) They made the different policies and options sound really good ( % 36.67) Now, I got the contract that tells me about the warranty in the mail and there are a lot of loopholes in it ( % 0.00) There are so many things that the warranty excludes ( % 50.00) I was under the impression that it would be a bumper-to-bumper, and I really don't think it is ( % 20.00) The rep said it’s bumper-to-bumper ( % 0.00) We've had several new cars, and with the way I understand it, bumper-to-bumper means you take your car in for any problem, and it is completely taken care of ( % 7.88) This is not the case with CARCHEX ( % 0.00) There are several things that you go in for that they may not cover ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , CARCHEX was easy to work with compared to other providers ( % 15.42) I also got CARCHEX on a previous vehicle and their staff were very helpful ( % 1.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , I was referred to acquire an extended warranty by a friend ( % 0.00) My friends also said CARCHEX is good ( % 70.00) Purchasing from them was great and easy ( % 61.67) The customer service that I had was the representative that took care of me ( % 0.00) The experience was good and straightforward ( % 53.75) I got the bumper-to-bumper package from them ( % 0.00) Overall, I am very satisfied with the coverage that I got ( % 32.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , When I Googled, CARCHEX was the highest rated and on the top of the list ( % 50.00) So, I decided to get an extended coverage for my vehicle from them ( % 0.00) I made a phone call to a sales representative and he was very good ( % 91.00) He was very knowledgeable and he answered all of my questions ( % 20.00) At the time, I spoke to a manager as well and I felt that I got a pretty decent deal from them ( % 20.83) They explained the protection plan really well, too, and I felt comfortable enough that I had options ( % 20.00) I like the flexibility in their plan, the ability to prorate, and the money-back guarantee ( % 0.00) I also like that if I wasn't satisfied, I am not locked in and I could cancel the whole warranty any time I was feeling uncomfortable or if I didn't use it anymore ( % 6.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , I bought a car with higher mileage, and I wanted to be protected ( % 25.00) I liked the ratings that CARCHEX had and the price that they gave me for the coverage that I received ( % 60.00) I also liked the money-back guarantee, and I could stop at any time ( % 60.00) They were decent to work with ( % 16.67) As with any salesman, they were a little bit pushy and wanted decisions right away ( % 4.91) There was no time to think anything over ( % 0.00) If you were not ready to purchase right then, then you couldn't get the best deal ( % 39.52) They should give people time to make decisions ( % 0.00) But other than that, they did a good job ( % 28.75) Their knowledge seemed to be adequate ( % 33.33) They knew more about the warranty than I did ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , Updated on //: th week and the shop still can't get anyone to answer phone for authorization ( % 0.00) Countless phone calls and over hours on hold ( % 0.00) The repair shop will not accept any more Carchex warranties due to Carchex and American Auto Shield not performing as our contract is written (bumper to bumper) $ ( % 12.50) premium policy ( % 0.00) Absolute waste of time and money ( % 0.00) I have reporter from newspaper investigating with shop and other customers shop has had same experience with ( % -6.25) Also have been corresponding with minutes trying to set up interview with myself, repair shop and other upset customers I have found locally ( % -6.25) Attorneys general's office in Maryland is involved and BBB has been contacted also ( % 5.00) I am in communication with an attorney gathering up all the people he can find from reviews to start a class action lawsuit for insurance fraud ( % 10.00) State of Arizona Dept ( % 0.00) of Insurance is aware of myself and others with the same problem ( % 12.50) Please be aware that you could be just like me and others getting scammed by Carchex!Original review: Bought extended plan bumper to bumper ( % 25.00) My car has been in shop weeks and shop cannot get them to authorize repairs because every time he gets transferred they hang up on him ( % 0.00) He spent hrs on hold in a weeks time and every time I call I get the runaround also ( % -10.00) They claim they are having phone problems but for weeks? Absolute waste of money and I'm without my car? Don't waste your money or time with Carchex extended warranty scam! Read full review ( % 2.50)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , I'm pleased with the Representative ( % 50.00) After spending quality time on the phone, he also allowed me to further research as I did mentioned to him in the very begging of our conversation ( % 10.00) After my research, hrs later, my offer was still on the table ( % 0.00) I got the Titanium plus since I have low miles ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , Bill was very informative! Can't wait to get my papers with all the info so I can read up on it ( % 25.00) My hearing is not too good! He was very polite, went over everything, that I can think of, let me know if I had any questions that I could give him a call directly! ( % 40.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , I needed a comprehensive extended warranty for my new Range Rover () Sport HSE ( % 13.64) Following much research CARCHEX received high marks ( % 12.00) The price is a little steep, but the piece of mind was worth it ( % 5.63) ( % 0.00) ( % 0.00) got bumper to bumper coverage ( % 0.00) They have different packages to choose from, as I told them I want the package where I don’t have to worry about anything ( % 0.00) ( % 0.00) ( % 0.00) just the deductible ( % 0.00) They work with me on the price ( % 0.00) ( % 0.00) ( % 0.00) The Premium Package is like getting the same warranty you would get if you bought a ( % 0.00) Worth it to me, especially for a Range Rover ( % 15.00) This place was AWESOME ( % 100.00) They were nice and knowledgeable ( % 60.00) ( % 0.00) ( % 0.00) and did everything they said they would do; and gave me free satellite radio for days to boot!! ( % 62.50)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , My warranty ran out, so I needed a new coverage ( % 13.64) I decided to go with CARCHEX and I wanted everything that should have been covered that was on my last extended warranty ( % 0.00) The finance person who came on the phone was pretty much thorough and everything went fairly smooth ( % 28.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , Having a warranty eases my mind, and I'm very satisfied with CARCHEX ( % 65.00) I asked questions and they explained everything well ( % 0.00) Their rep worked with me to get the rate that I could afford ( % 0.00) He worked with me on everything to get it to where I could afford it ( % 0.00) He was awesome ( % 100.00) He was well-knowledgeable about the warranty ( % 0.00) I got a bumper-to-bumper coverage and I’m satisfied with it ( % 50.00) I would tell my friends that they need to get CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , I am now filing a claim because my transmission won't go in to forward ( % 0.00) Will update later to see how it went and the tow truck service they had called showed up hours later than what they told me and where I took my truck they wouldn't let them work on it when they say you can take it to any mechanic shop you want ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , I used CARCHEX before and submitting claims then worked out fine ( % 41.67) This time, I purchased a used vehicle and was looking for bumper-to-bumper coverage ( % 0.00) The CARCHEX rep was wonderful ( % 100.00) He always followed up with me and he was very informative ( % 20.00) Knowing that I have this coverage gives me peace of mind ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , I've been very hesitant to get an extended warranty because I've heard of horror stories with extended warranty companies ( % 20.00) You pay all that money and then, when it’s time to get it, they tell you stuff like, “Oh, well, this isn’t covered ( % 0.00) Well, that’s not covered,” and they are some things you thought were covered ( % 0.00) But I thought I’d give it a shot ( % 0.00) I have an expensive luxury car, so I wanted to make sure that the stuff was covered ( % 0.00) I was going to get extended coverage for my vehicle with the dealership, but it was a bit too expensive and they wanted all the money upfront ( % -50.00) I couldn’t do it, so I had to go with someone like CARCHEX ( % 0.00) I always check the reviews and CARCHEX had some of the best reviews ( % 100.00) There was one company that had better reviews, but the person that I dealt with at CARCHEX was persistent ( % 50.00) The other companies just called one time and that was it, while the one at CARCHEX called several times ( % -6.25) He would call me back when he needed to and he didn’t give up ( % 0.00) I had stuff at work a lot of times, but he was persistent that’s why I stuck with it ( % 0.00) I made the payment upfront and they set me up with monthly payments, and it was an easy process ( % 43.33) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , I had just purchased a new, used vehicle ( % 13.64) I bought an extended warranty and went with CARCHEX because of the customer service ( % 0.00) The rate that the rep had given me was actually, originally, more than what I had checked with someone else, but then, still, he worked things out for me ( % 50.00) The guy that I dealt with, Jerel, was really great ( % 80.00) He broke down all the coverages for me because I had questions about the differences between the different coverages ( % -7.78) So, he told me what he suggested for me, and then, I had questions about the other coverages ( % -12.50) He was very knowledgeable because I had a hard time reading the contract, the stuff that he had sent me ( % -4.58) It was just so much and it was a little bit overwhelming ( % 17.08) Maybe they could make the contract a little bit easier to read and understand, make bigger bullet points for the most important things that people look for and then not so much fine print 'cause that fine print is a lot of fine print ( % 28.04) But he took the time to go through it with me and that was what I appreciated the most because I did as best as I could, looking over it by myself, but I still needed him ( % 56.67) Hearing it verbally helped make sure that it’s stuck in my head ( % 50.00) So, I'm good to go ( % 70.00) I'm happy with my experience with CARCHEX ( % 80.00) I hope, though, if I need anything, the service is still the same way ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , The guy at Carchex that I spoke with was very pleasant ( % 95.33) I also looked at other companies but went with Carchex because of the price and the coverage that they offer ( % -12.50) Their customer service is one of the only times I’ve actually enjoyed giving somebody else my money and the cost is very fair ( % 47.00) The payment was easy to set up and it will come out on the th of every month ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , I have a very expensive car and having a protection plan is extremely valuable for me ( % -38.75) I needed a bumper-to-bumper coverage and CARCHEX had a lot of inclusions in what was covered in their warranty package, so I went with them ( % 0.00) In fact, there were a couple of things that were included that would have been an additional cost with the other companies ( % -12.50) One of them was the high-tech feature which was a big thing ( % 0.00) I have a car that has a lot of features like GPS and all these monitors, and all of that are kinda covered in the policy ( % 0.00) Initially, I talked to a rep then he transferred me to someone else ( % 0.00) They were both great and ultimately, they matched the price that I was getting from a competitor ( % 40.00) Setting the payment plan with them was also very straightforward and simple ( % 24.38) Right now, trying to get my mom to get coverage for her vehicle with CARCHEX as well ( % 28.57) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , I felt safe being in the care of such an honest, caring, and everything positive from A-to-Z sales agent to help me, his character is and was awesome ( % 46.55) When I am needing an extended warranty bumper-to-bumper, I will be calling him back ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , Having a vehicle protection plan is very valuable ( % 20.00) I didn’t have any coverage and I wanted to make sure I had coverage so I got bumper-to-bumper coverage from CARCHEX ( % 50.00) I liked what their rep was telling me then, and their coverage and price really stuck to me ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , It was pretty easy to sign up with CARCHEX ( % 34.17) When they called and explained everything to me, it seemed pretty much straightforward until I got the book and read all the fine print ( % 34.72) After reading through some of the paperwork, I’m probably gonna be cancelling it ( % 0.00) This is because of all the stipulations or as to what it covers and how it’ll cover it ( % 0.00) One of the things that sold me on it was they said gaskets and seals were included ( % 0.00) But upon reading the book when they sent it to me, the only way a gasket is replaced is if something else goes out that would cause that to be bad ( % -35.00) And if it is something else that is not part of what is covered goes out and causes the head gasket to go out, they're not gonna cover it ( % 0.00) I do a lot of the maintenance work on all my vehicles myself ( % 0.00) I used to work on cars ( % 0.00) And from reading through this book, I have to take my car somewhere to even have the oil changed ( % 0.00) I can do the work, but with the warranty, I’m not able to do it myself like I always have ( % -25.00) I have to go spend two or three times what it would normally cost me just to change oil ( % 15.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , I'm glad to say that the agent that worked with me on my contract was extremely patient and courteous ( % 32.50) I had a lot of questions and concerns and he took them all professionally and honestly ( % 35.00) I told him my efforts to find an honest business as I am an honest man that works hard for my family ( % 30.28) He made me feel as if I knew him, like I could trust him ( % 0.00) It's hard to find this kind of character these days ( % 15.42) I will rate the contract at a later date ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , We wanted to purchase an extended warranty for our Avalanche and we were very pleased with your associates who were very professional and completed the purchase easily and efficiently ( % 40.44) We will definitely recommend Carchex to friends and family members ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , I had already called another extended warranty company before I found Carchex ( % 0.00) The person there wanted me to sign immediately or the offer would not be the same if I called again ( % 0.00) I said no ( % 0.00) Then I spoke to Davon at Carchex who explained everything to me patiently ( % 0.00) I had a lot of questions and wanted to consult with my financial advisor before I signed on ( % 0.00) He was fine with that ( % 41.67) No pressure ( % 0.00) No calls to remind me ( % 0.00) Just allowed me the time I needed to make a decision ( % 0.00) I made it in favor of signing with Carchex and feel really comfortable with my decision ( % 40.00) It will give me peace of mind and I have Davon as a contact should I need anything ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , Tashaun ** did a wonderful job informing me and answering questions on the warranty that I eventually purchased ( % 100.00) He worked to lower my monthly payments over extra time so I was able to purchase the product ( % 25.00) He was very knowledgeable, very polite, and understanding of my concerns ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , I am impressed with the accuracy and professional manner I was treated ( % 55.00) Erin was most informative and Ken, her manager, was extremely helpful ( % 18.75) I have complete confidence in the product and the terms of the coverage I purchased ( % 10.00) CaryBuyingTips ( % 0.00) com, who referred me to Carchex, was a lifesaver for me once again ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , I was very pleased with the customer service regarding my two vehicles ( % 65.00) I wanted to purchase an extended warranty on both ( % 0.00) They are both older vehicles but with a lot of good maintenance in their past history ( % 20.56) The sales staff was very nice to deal with, they gave me reduced rates for the extended warranty plus program which I believe is the silver program ( % 78.00) I am surprised that my vehicles still qualify for this wonderful service ( % 55.00) I am still within my days pre requirement however, and have never had a claim with this company in the past so I don't know how they Stack Up to others of their kind when it comes to actually serving the customer ( % 11.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , These people are great, military friendly, fast and courteous ( % 37.50) They treat you look like family and not just another customer ( % 0.00) I was expecting to wait on hold for extended period of time but they answered right away ( % 28.57) I would recommend this company to anyone looking for an extended warranty ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , Purchasing a warranty from Carchex is proving to be the worst decision I've ever made ( % -100.00) It's nearly impossibly to get anyone on the phone besides the sales department ( % -66.67) I took my car to the shop on Friday (th) in the morning and they attempted to call the claims department all day, only to be met with long hold times and messaging services, and never received a callback ( % -2.50) The claims department is only open Monday through Friday, so good luck if your car has issues after pm EST or on the weekend ( % 23.33) After reaching someone in the sales department, I was assured my case would be escalated and I'd get a call first thing Monday morning ( % 25.00) Monday comes with no phone call so after several, several calls between me, Customer service and my repair shop, I'm told that the company rejected the part quoted and is going to try to find their own that they can have shipped in ( % 20.00) Meanwhile, I'm STILL without a car, or a rental car because they can only approve that once the claim had been processed ( % 0.00) Do yourself a favor and do NOT purchase a warranty here ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/2
Original review: Feb ( % 37.50) , I had just bought a vehicle and I really don’t know much of its history, so I looked at getting an extended coverage ( % 20.00) I was looking at warranty online and googling for one that is used for cars and CARCHEX popped up ( % 0.00) One of their representatives called me and explained it ( % 0.00) I just bought the car and I was telling them that I had just fixed it up and I was just putting a warranty on it just in case the transmission messed up or stuff like that because I ain’t gonna be able to afford it ( % 30.00) CARCHEX is good and the highest qualified ( % 70.00) It is the number one warranty company for cars, so it is the best warranty for people ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , I was impressed with CARCHEX because they were so persistent and they kept calling me back ( % 50.00) But they were not hounding me ( % 0.00) I told them to call me on certain day of the month because I only get paid once a month ( % 10.71) I talked to a manager there and they worked out for me ( % 0.00) I'm a disabled vet, and Raul and his boss, Danny, bent over backwards to accommodate me ( % -20.00) I appreciated that ( % 20.00) So, I'll bend over backwards to make sure they get the payment ( % 50.00) Also, Raul would always call me back whenever I asked him to ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , I did a search on warranty companies, and I called the different companies and gave them my requirements ( % 0.00) CARCHEX came back with the most comprehensive plan at the most affordable price ( % 33.33) I ended up going with them because of coverage and pricing ( % 0.00) The rep knew of the coverage that was gonna be provided and what the exclusions were ( % 0.00) When they gave me a price and I kinda explained to them it was more than I anticipated, they were the only one that went out their way to go to a higher level to see if they could reduce the pricing of it, which they did ( % 25.00) I had a pretty good deal and they would be the first company that I recommend ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , We got a used vehicle that had over , ( % 0.00) I know that I can't afford anything major to happen to a vehicle, so I might as well get a warranty that'll cover all of it for me, for my peace of mind ( % 6.25) I looked at a few companies and CARCHEX covered the most, had better reviews, and popped up as the number one for ( % 26.67) Most people said CARCHEX was good ( % 60.00) Purchasing the plan went pretty well and easy ( % 34.17) I just told them the year, make and model and what I needed, what I felt most important to be covered, and they set me up with a plan of what they thought would be best to be covered for my vehicle ( % 63.33) It went pretty smooth with the rep ( % 32.50) I didn’t really see any improvement they needed ( % 20.00) I looked through my contract and my warranty covers the previous amount of the vehicle, almost all of it, to be exact ( % 4.17) I've recommended CARCHEX two or three times to people that have used cars, tired of having to pay for things and who won't be able to afford a new motor if it wears out ( % 7.88) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , I had an extended warranty on my wife's car and they came in handy from time to time ( % 60.00) But when we had an issue which was the easiest prepared ordeal I’d ever gone through, they were finding the best deal and turning it around and offering it to whoever ( % 100.00) So, I went through wherever the advertising was and CARCHEX had a mixed bag of reviews ( % 0.00) There were pages and pages of con reviews than pro reviews so I took a chance and I will see what happens ( % 0.00) The purchasing part was getting the guy on the phone and talking to him ( % 0.00) He was very knowledgeable and he knew what was going on ( % 20.00) But they were hounding me and I got a call every minutes which was a bit overdoes ( % 0.00) Our interaction went fine after the th phone that they made ( % 41.67) However, I did not like that I had to agree on the phone to a document I have not seen ( % 0.00) I can see it online but they were supposed to be sending me the documents ( % 0.00) They told me to days but it has taken them two weeks for something that takes minutes to print out and mail to me ( % 0.00) It is sort of difficult to do stuff when I don't have a document in my hand ( % -50.00) Also, they should not have had me agree to something I can't see before they follow through with stuff and it was a little odd to me ( % -17.71) Nevertheless, the experience after I got them on the phone was good ( % 70.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , CARCHEX had the best package ( % 100.00) Their people were helpful and they worked with me on pricing ( % 0.00) I had a warranty on the vehicle but not an extended one ( % 0.00) To cover major expenses if anything happened to the vehicle, I decided to acquire one ( % 6.25) I got the top package from CARCHEX and I had a good experience with them ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , I decided that I was gonna keep my vehicle and looked into getting an extended coverage ( % 0.00) CARCHEX was at the top of the list in the ratings at the Better Business Bureau ( % 50.00) Purchasing from them was painless and the rep who helped me was excellent ( % 100.00) He was very personable and didn’t treat me as a telephone post ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , I took my car to a Ford dealer to get it serviced and the rep there recommended I get an extended warranty ( % 0.00) CARCHEX was a company that provided me with good customer service so I got one from them ( % 70.00) I'm happy that I found and went with them ( % 80.00) They were happy to help me and I was happy to get their help ( % 80.00) Purchasing the warranty was very fast and easy and the rep was very knowledgeable and he answered all my questions without hesitation ( % 29.78) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , We traded vehicles and the vehicle we traded for was another used car so I wanted to protect it ( % 0.00) I did some online research and talked to a couple of representatives online ( % 0.00) Having the CARCHEX warranty gives me some peace of mind now that if I do have some repairs that I would need to make, they’re covered ( % 0.00) I’m trusting that my communication with the representatives is accurate ( % 40.00) They were able to answer the questions that I asked and they did so in a nice way ( % 55.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , My other extended warranty ran out ( % -12.50) CARCHEX has the best program and they are also easy to reach and talk to, so I went with them ( % 71.67) Purchasing the plan was a very positive experience ( % 29.55) When I went in, I kind of had an idea of what I wanted from the research I had done already ( % 60.00) The rep helped me understand the plan and they found ways to save me some money with some discounts they were able to apply ( % 50.00) They were very professional ( % 13.00) They knew the products very well and they recommended some alternatives ( % 20.00) Having a vehicle protection plan is very valuable and almost necessary, and I'm very satisfied with my package ( % 28.33) The value or amount of money I pay for the service is very good ( % 91.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , An extended coverage was cheaper than what the dealership offered and CARCHEX was partnered with AAA which is who I have my insurance with ( % 0.00) Purchasing the plan was very easy ( % 56.33) I spoke to two different people there and in both cases, they were very pleasant, professional and it didn’t take that long to get it done ( % 25.08) Having a warranty gives me a sense of comfort and if something breaks down, it’ll be covered ( % -15.56) CARCHEX is affordable and professional and you should expect to have a good experience with them ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , Having a vehicle protection plan is very valuable since I’m on the road a lot ( % 20.00) I went with CARCHEX because of the price and the person that I talked on the phone ( % 0.00) Sean was great to talk with ( % 80.00) He was very professional and personable ( % 13.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , I kind of feel uncertain that I will accept the policy ( % 60.00) After would, I found a lot of bad reviews on the BBB website, of customers who paid into the policy, but didn't get the service that was promised when they experienced an issue with they're vehicle ( % 5.00) I will make a decision once I receive the policy ( % 0.00) Furthermore I felt that the people signing customers up, were just telemarketers trying to make a sale for a commission ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , I was talking with my broker from Progresso, who does my car insurance and I told him that I have a BMW ( % 0.00) The warranty went out, so when I was asking about it, he told me to look up aftermarket warranties ( % 0.00) CARCHEX and another company popped up, which was cheaper but when I spoke to a rep from CARCHEX, he said he understood that they were cheaper, but CARCHEX had perks that the other companies didn’t have ( % -12.50) So, I went with it ( % 0.00) The rep was very professional and knowledgeable ( % 13.00) I’m waiting right now for my membership, my warranty and all the information contained in the package on what I purchased ( % 28.57) Having a vehicle protection plan is very important just like my alarm system in my house ( % 52.00) You wanna protect what you buy and that’s a with less than , miles on it so, I wanna take care of it ( % -16.67) It’s in good shape now but I wanna make sure if something goes wrong, I can get it covered ( % 23.33) I had a beautiful experience with CARCHEX and I would recommend it ( % 85.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , I purchased a vehicle just recently, and they gave me coverage with it ( % 0.00) However, I was completely dissatisfied after finding out some of the packages they had, and they weren't giving me everything they promised me ( % 10.00) They were also very rude in the customer service department ( % -39.00) I got very disappointed with them and I canceled them out really quickly ( % -32.08) I started shopping around and I found out about CARCHEX and another company ( % 0.00) CARCHEX gave me the best deal so I decided to go with them ( % 100.00) I was looking for the coverage for the gasket, the tires, the transmission, and the sensors ( % 0.00) I wanted the whole deal ( % 20.00) The rep who I spoke with was a little bit on the pushy side but he gave me a good deal and he was very well and clear talking to me about what I was getting offered ( % 20.31) Now, I'm still a little worried, but CARCHEX's package is very well put-together and I'm hoping for the best ( % 33.75) Hopefully, I don't have to use it, but if I need to, it's a peace of mind ( % 0.00) I'm very satisfied and I'm happy with my experience with CARCHEX ( % 72.50) I would recommend them to others ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , Wesley, my son, bought a vehicle with a rebuilt title and you just never know what you might run into in that situation ( % 0.00) It is an expensive automobile and the repairs on it, if anything does go wrong, could be expensive ( % -50.00) He wanted that added insurance so that he was protected ( % 0.00) I did quite a bit of research and talked to several companies and many of them don't offer contracts on rebuilt title vehicles so I had narrowed the choices down fairly quickly ( % 16.94) Aside from CARCHEX, I found two other companies that do ( % -12.50) One of those two was a lot more expensive, which narrowed it down to CARCHEX and one other company ( % -7.01) It was a toss-up between the two ( % 0.00) Each had different pricing and contract structure ( % 0.00) The other one was more expensive than CARCHEX, but it offered more services ( % 9.38) However, CARCHEX was offering a seven-year contract while the other one was five years ( % -12.50) Wesly valued having the extra couple of years because you’re more likely to have repairs at years six and seven than years one and two ( % 16.67) I found their reps to be quite knowledgeable, not only about our needs but also about the competitors ( % 0.00) The other company had a local dealer and CARCHEX did not ( % -6.25) We were very close to purchasing the other company's contract but they had a problem with their portal so we couldn't sign it ( % 3.75) We had to wait another day, but while we were waiting, we got a call from the representative of CARCHEX ( % 0.00) He pointed out a few things that we didn't know about the contract because we hadn't done enough study of all the fine print ( % 7.22) That led us back into questioning which of the two was the better contract ( % 25.00) We started discussing it in more detail and finally decided that the additional features that we weren't aware of, that the representative pointed out, made the decision more of a toss-up ( % 31.25) We purchased a contract after the CARCHEX call center was closed for the evening ( % -10.00) We're in Mountain Time and they're on East Coast time and so we couldn't make the purchase over the phone like we normally do ( % 15.00) The salesman, Brandon, sent me an email with a link and said that I had until midnight, Eastern, to make the purchase ( % 0.00) He said that he couldn't guarantee that the pricing wasn't going to change come January ( % 0.00) To avoid the risk of that, we wanted to get it done by end of the day ( % 0.00) I clicked on the link to take me to the CARCHEX site that goes through a check-out process ( % 0.00) But the options that were presented did not include the option that we had discussed ( % 0.00) We wanted the contract to be seven years and , miles and the , miles was not available ( % -20.00) He did not configure the final check-out process to include that option ( % 0.00) We had to purchase an option that we did not ask for, which was $ more than the option we asked for ( % 50.00) That's not a lot of money when you're talking about a contract that cost $, ( % 0.00) It's less than % of that total cost, but bucks is bucks ( % -8.33) I followed up two days later with an email to Brandon ( % 0.00) He said he would follow up with me and get that resolved, which I interpreted that he would either change the contract terms or give me an option to repurchase ( % 0.00) I haven't heard back from him though and it has been several days ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , Our vehicle is the first vehicle we bought in a long time and I wanted the security of it ( % 10.00) It’s a little older ( % -1.04) CARCHEX had nice reviews on the internet ( % 60.00) Our purchasing experience with them was good ( % 70.00) They offered a price they gave me, and then they called me back before the deadline was up ( % 0.00) They did a good job ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , Having a vehicle protection plan is valuable depending on the vehicle, and it was definitely valuable in my vehicle's case ( % 0.00) My vehicle looked like it was in really good shape, but had over , miles on it, so I thought it would be best to check to see if an extended warranty was available for it ( % 70.00) CARCHEX was recommended by Kelley Blue Book, so I thought that was a fairly good recommendation ( % 35.00) When I purchased the warranty, the representative answered all my questions satisfactorily and was very prompt with the information ( % 20.00) The one thing that I have not received yet is the documentation which I assume that they were going to mail to me ( % 0.00) Yet as a whole, the purchase process was very easy ( % 38.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , A mechanic who is a friend of mine recommended that I get an extended coverage for my car ( % 0.00) I’ve found CARCHEX on my own, but he recommended the aftermarket insurance ( % 60.00) CARCHEX continued making contact with me, and in the end, I wound up talking to three different people ( % 0.00) They had a promotion going on the day I signed up ( % 0.00) It was their end of the year promotion, so it was the last day of , and there was some kind of a percentage off ( % 30.00) CARCHEX's customer service treated me reasonably well ( % 20.00) I did plenty of customer service training, and so I would put them at par with people I work with ( % 0.00) But I would’ve liked more detail ( % 55.00) Also, I haven’t gotten anything in the mail yet or any policy coverage explanation ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , Every person I have spoken with have been exceptional with their care towards my needs ( % 66.67) I would highly recommend them to family friends or even professional contacts ( % 13.00) Best part also for me is my auto insurance recommends CARCHEX to their members ( % 100.00) Being a member in good standing with BBB is helpful also ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , New cars have so much electronic stuff and that's where you can really run into a lot of cost if any of that goes wrong ( % 0.91) So when my regular coverage was about to expire, I went online looking into extended coverage ( % 0.00) CARCHEX had a good -star rating and the people that walked me through things seemed to be very knowledgeable ( % 45.00) I talked to two people, one was the guy who explained the policy and then the other fellow who talked about the finances ( % -12.50) I researched a couple of providers, and compared to another company, I have a better value with CARCHEX -- smaller copay, better coverage and a smaller premium ( % 25.00) So far, I am very satisfied and have had a very good experience purchasing the protection plan ( % 55.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , No one likes to be without a warranty ( % 0.00) Somebody mentioned CARCHEX so I made a call and the salesperson whom I spoke with said that the best time to get the warranty would be right then ( % 64.29) In another year, it would be a little more expensive ( % -6.25) Buying my warranty from them was very easy and their rep was pleasant ( % 64.83) It's been valuable to me thus far ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , Was very knowledgeable of what I wanted ( % 20.00) Polite and answered all my questions ( % 0.00) Made sure I knew what I had and checked to see if I could get any discounts ( % 50.00) I would send my friends and family here if they were looking for a warranty ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , I’m not pleased with the reliability of my car so I wanted cheaper repairs ( % -25.00) CARCHEX was one of the very few that got back to me when I asked them for a quote ( % -13.00) Their rep was very polite ( % 20.00) He gave me all the information I felt I needed ( % 0.00) He gave me some time to decide if I wanted to go with them or not ( % 0.00) It was no pressure ( % 0.00) He wasn’t calling me or hounding me ( % 0.00) I called them back at my choice and got it done ( % 0.00) The purchasing process was very easy as well ( % 56.33) I would highly recommend them ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , I bought a used car and got an extended coverage to save cost ( % 0.00) I compared the coverage with Kia and looked for whichever offered the most ( % 50.00) CARCHEX was less expensive and it has better coverage ( % -5.56) The warranty covers everything except wearables ( % 0.00) The only complaint I have is that I haven’t got any documents yet ( % -15.00) I haven’t got anything in the mail from them ( % 0.00) Otherwise, I had a good experience with their certified vehicle protection specialist and the purchase was easy ( % 56.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , Our warranty was ending soon and we looked into extended coverage ( % 0.00) I started with Google, made some phone calls and looked at a lot of ratings ( % 0.00) I was speaking with Ben from CARCHEX as well as another individual from another company ( % 0.00) And we ended up going with the other company ( % -12.50) When that took place, Ben called to follow up, and I told him that we were going with this other company ( % -12.50) He knew of them and he was actually warning me ( % 0.00) He said I should check into it 'cause the other company was actually a scam ( % -6.25) I thanked him and told him I would look into it ( % 0.00) Indeed, the other company was a scam ( % -12.50) Our bank was able to stop that payment, and so after all that was cleared up, I ended up calling Ben back with CARCHEX 'cause that was our second choice ( % 16.67) I thanked him for his attention and the customer care in our place ( % 0.00) I would recommend CARCHEX ( % 0.00) Definitely check them out ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , Our other warranty was ending and we wanted to keep our car covered ( % -12.50) I read about various ratings online and CARCHEX and one other company had the best rating ( % 29.17) We chose to go with CARCHEX ( % 0.00) We inquired and they sent us some email documentation ( % 0.00) They sent us everything in advance so we could review it ( % 0.00) Then they followed up over a two-week period because we didn’t have time to get to it ( % 0.00) On their first follow up, I told them when to call back and they did ( % 12.50) Everything went well with the procurement of the policy ( % 0.00) It took minutes and it was very easy ( % 56.33) We just got the policy in the mail ( % 0.00) CARCHEX seems to have all the coverage we were looking for ( % 0.00) It's really valuable if your car breaks and I expect it'll work out fine ( % 30.83) Hopefully, if we ever have a claim, there won't be any problem or issues ( % 0.00) So far, I'm pretty satisfied with CARCHEX ( % 28.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , I got a car for my son and I felt like getting extended coverage was a good deal ( % 70.00) It’s an older car and it's gotten over , miles ( % 16.67) And in his job, if he has a breakdown with the car, I'm not gonna be able to just dole out what it would cost to fix the car with everything ( % 50.00) So this way, it gives me peace of mind ( % 0.00) I went online and CARCHEX was one of the ones that were recommended ( % 0.00) Their rep was very helpful ( % 20.00) I already knew what I was gonna do, so he didn’t really have to sell me anything ( % 20.00) We just worked through it and we got signed up pretty quickly ( % 29.17) He was fine ( % 41.67) He also seemed to be confident and knew what he was doing ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , Our Ford Escape is getting to an age where stuff starts to happen ( % 0.00) Last year, I had an expensive year of repairs ( % -25.00) I saw the writing on the wall and I wanted to keep the car for the long term ( % -5.00) The purchasing experience went well ( % 0.00) I talked to someone a few months ago, they didn't really follow up, from another company ( % 0.00) I got an email and just looked into it ( % 0.00) It seemed to be a good plan ( % 70.00) Their certified vehicle protection specialist was very professional and we had a good interaction ( % 41.50) Having this warranty made me feel having good peace of mind ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , When buying a car, if the person selling you the vehicle is trying to keep you from leaving, then times out of it’s a bad deal ( % -70.00) But the person who knows they're giving you the best deal and coverage out there is gonna let you go if you wanna go and search ( % 100.00) The people at CARCHEX, however, were confident and I like that ( % 50.00) It was kind of a given to get an extended coverage for my Mercedes-Benz because their parts are expensive ( % 5.00) And insurance doesn’t really cover everything that you need so you wanna make sure that you’re covered and that you’re getting a good deal ( % 46.67) It’s a luxury vehicle and you wanna keep up with it ( % 0.00) I liked the way that the CARCHEX representative was speaking to me ( % 60.00) It didn’t seem as if it was totally sales-driven and it was like they were looking out for the best interest for me ( % 50.00) The gentleman I spoke with was very knowledgeable as pertaining to the coverage, which I liked ( % 40.00) If he didn’t know the answers to some of the questions that I had to ask him, he was honest and he went out of his way to make sure that I would get the answer ( % 55.00) He didn’t just say, “I don’t know,” and stopped there ( % 0.00) He made sure that he got a supervisor to gain more information to let me know ( % 50.00) As far as the understanding part, he wanted to make sure that he covered every nook and cranny, and he did, so he got me there ( % 30.00) It was around the holiday season and it was busy ( % 10.00) I have four children, so my schedule is hectic but the rep followed up with me, and that was what got me to go along with it ( % 0.00) If he didn’t follow up with me, I probably would've, on my own time, searched for something else ( % 60.00) He got me at a good time and gave me the necessary space in between ( % 35.00) From the first time that we spoke until the second time that we spoke, he gave me that space and he let me know a really good deal ( % 31.67) I wasn’t too familiar with warranties and I’ve had other people call me as well ( % 12.50) But those other people weren’t trying to see if there was a better option or something that was more suitable for me, and CARCHEX did that ( % 35.63) When the rep started listing some options, there were some things that I found out that I really don’t see any fit for ( % 30.00) But he was able to accommodate that and I like that because sometimes, when you talk to sales associates, it’s like they’re robots ( % 50.00) If you ask them anything outside of the ordinary, they’re like, “Wait ( % -12.50) What? That’s not how the call is supposed to go ( % 0.00) ” I hope that every associate is like the one that I spoke with because he was totally awesome and great ( % 90.00) He remembered that I have children and he knew I was busy around that time, but he was compassionate about that which was neat and I like it ( % 10.00) I would recommend CARCHEX ( % 0.00) The people are realistic, honest, suitable, convenient and flexible ( % 43.89) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , Cars appear to be costly when having a new vehicle ( % 13.64) I got a coverage for my Chevy Malibu from CARCHEX ( % 0.00) Its rating and reviews made me go with them ( % 0.00) Their vehicle protection specialist was good ( % 70.00) I was looking for a full coverage on my vehicle like I almost just as I would have gotten it with a regular bumper-to-bumper coverage ( % 17.50) There are no wear and tears and anything considered normal maintenance ( % 15.00) Purchasing the warranty from CARCHEX was easy ( % 43.33) My experience with them was good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , The purchasing process with CARCHEX was good ( % 70.00) I initially interacted with a rep but then he started being too pushy because I liked to really discuss things over before I purchase stuff ( % 26.67) The annoying phone calls could have been improved ( % -80.00) I'm the type of person, if I wanna buy something, I don’t need any salesperson calling me every day or every other day ( % -12.50) So, I ended up buying the warranty three weeks later by just going through the website and buying it ( % 0.00) But CARCHEX seems to be a legit and a pretty good company ( % 47.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , CARCHEX sold me a Royal warranty, which is like a switch and bait ( % 0.00) ( % 0.00) ( % 0.00) CARCHEX has great reviews ( % 80.00) ( % 0.00) ( % 0.00) but doesn't tell you, they are a "Selling Agent" as I was advised today ( % 0.00) I was told on my first repair, by the adjuster in Texas all the amounts he was covering including rental of a vehicle over the weekend ( % 25.00) Monday, I picked up the vehicle, Royal's agents in Massachusetts adjusted to lower what was originally agreed to, and removed the rental coverage ( % 37.50) Several months later, I have another repair needed, and they are covering, exactly, nothing ( % 8.33) This is a horrible warranty company, I would never ever do business with this company ( % -100.00) Sad part is I did all my due diligence in research and reading fine print, and nowhere did it say I was being sold to branch arm of another company under their umbrella ( % -6.94) I am canceling warranty today and paying the shop ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , My first call with CARCHEX seemed rushed ( % 25.00) It seemed like the reps were trying to get me signed up right then ( % 28.57) I told them that I needed to wait a few days but then I wouldn't let my mileage go over ( % -20.00) I called back a couple of times and the next gentleman whom I spoke with answered my questions and explained everything to me ( % 0.00) We talked about payment and the timeframe of the warranty ( % 0.00) Thereafter, I was able to go and read reviews and called back again ( % 25.00) I told CARCHEX that I had several questions based on the reviews I read and that the reviews were alarming to me ( % -5.00) I said that the reviews said that some repairs aren't covered ( % 0.00) The rep explained that the reviewers probably weren’t explaining that they didn't get this type of warranty and that they probably just got the basic one ( % 0.00) I responded by saying that if the reviewers are saying that the rep told them that what they were purchasing covered everything, how was that incorrect ( % 0.00) The rep then told me that the reps whom the reviewer talked to probably explained what a particular warranty covered but then the reviewer chose to purchase something else ( % 16.67) I also had a few more questions on deductibles and whether or not if I decided to cancel before days, would there be issues with trying to get a refund ( % 15.00) Once again, my questions were answered by the rep I was speaking to ( % 0.00) He told me that I would only have to follow the process for cancellation and it would be done ( % 0.00) I was pleased and appreciative ( % 55.00) I got the warranty and it has been valuable for me ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , There were only , miles left in the manufacturer's warranty, so I wanted an extended coverage for my vehicle ( % 0.00) I looked around for warranty providers and CARCHEX' name popped up ( % 0.00) I made a phone call to them and Raul, the guy that I talked to was helpful and we worked out something that's very reasonable ( % 26.00) I purchased the seven-year, ,, bumper-to-bumper coverage from CARCHEX ( % 0.00) Raul explained how everything goes, but that was a lot of information to take in ( % 0.00) He told me how to get to the information online, but I didn't see it when I went online, so I requested a package with the information ( % 0.00) If I have a hard copy, then I can work with that ( % -29.17) They're gonna send me the information for the things that I am paying for and I'm still waiting for my package to go through, but I've had a pretty good experience with them so far ( % 35.00) Having this extended warranty has give me peace of mind because I don't know what's gonna happen with these new vehicles and all these electronics on them ( % 13.64) My primary concern is not so much the engine but the transmissions and the electronics ( % 30.00) It doesn't take much to add up when you're working with those electronics and trying to repair them ( % 20.00) I would definitely recommend CARCHEX to anyone that was buying a car ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , I finished paying off my vehicle and I looked into getting an extended coverage ( % 0.00) I looked online and CARCHEX called me back ( % 0.00) They seemed friendly and very professional ( % 25.25) I appreciated it and I went with them ( % 20.00) It was a very good experience ( % 91.00) The rep and his supervisor were both super nice ( % 46.67) One of my pet peeves was customer service and I was impressed with them ( % 100.00) They were very knowledgeable and the rep was very concerned that I was satisfied ( % 30.00) He wanted to make sure that I understood what the coverages were ( % 50.00) He went over everything that I was going to get with it and they gave me a great deal so I couldn't pass it up ( % 80.00) I’m looking forward to a long working relationship with CARCHEX and hopefully, everything works out ( % -5.00) As it is right now, everything is fine so I have no issues or concerns ( % 35.12) Should I have any issue or concern, I will make sure I'll let somebody know ( % 50.00) I've called at least three of my friends and told them to call CARCHEX when they get a chance because they are great ( % 25.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , There's a possible big expense for a repair so an extended coverage is needed ( % 0.00) I checked online then I received calls ( % 0.00) One of them was the one that I decided on and I like CARCHEX's pricing as well ( % 0.00) The reps I've spoken to over the phone were professional and knowledgeable ( % 10.00) So now, I'm paying for the service ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , I was asked to get an extended warranty when I bought the car in June but I didn’t ( % 0.00) I happen to be driving to Gulf Shores in the summer again and for peace of mind, I looked into it ( % 0.00) Since I don’t like to work on cars, a vehicle protection plan is valuable ( % 0.00) I saw CARCHEX on consumerreview ( % 0.00) org and they had the highest rating ( % 0.00) I thought I could give them a shot first and when I bought the plan, it was a good experience ( % 47.50) I talked to two guys and the second guy was from the same town that I am in ( % 0.00) He was funny and we hit it off ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , A vehicle warranty is very valuable and I bought one but it didn’t cover everything ( % 20.00) CARCHEX was cheaper and covered the technology inside my car such as the sensors so I decided to go with them ( % 0.00) The rep was great, very detailed and called me back like I asked him to ( % 44.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , All of my sister's experiences with CARCHEX were really good and she recommended them to me ( % 70.00) So, I decided to give them a call as well ( % 0.00) The gentleman that I spoke with was very professional ( % 13.00) He explained everything and told me my options ( % 0.00) We negotiated for a minute then we had a resolution ( % 0.00) I was very pleased with the terms and rates of the warranty that I got and I would highly recommend CARCHEX to my friends ( % 40.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , I have a German car and I wanted to make sure that everything is covered ( % 25.00) I got the CARCHEX extended warranty and it has been good ( % 70.00) They called a few times and they take care of things well ( % -20.00) Also, the person who made my insurance was good and I liked him ( % 65.00) I would advise a friend to go with CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , Received a good quote for a yr/K mile protection plan for our new to us Toyota Avalon ( % 41.82) I haven't had to use the plan yet, so the proof of how good it is will be shown when I have to use it ( % 70.00) But I think the price is very good comparatively speaking ( % 91.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , I wanted extra security so if something goes wrong with my car, I have something ( % -25.00) I was reading some reviews for CARCHEX and they were good ( % 70.00) Their service also seems to be reliable that's why I went with them ( % 0.00) I had a good experience with their reps ( % 70.00) They explained the plan and how it worked ( % 0.00) One thing I didn't like though was when I asked for more options, like what other plans they have, they said, "No ( % 18.75) This one is good enough," Even so, the amount is okay for the coverage that they have ( % 40.00) I'll definitely recommend CARCHEX to others ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , My warranty is getting ready to run out ( % 20.00) I went with CARCHEX because they have better reviews online ( % 50.00) It was also more attractive to go with them than with another company ( % 65.00) The customer service department was helpful, diligent, and they stuck by their word ( % 0.00) They said they were gonna call me back at a specific time, and they called me back exactly at that time ( % 6.25) It was indeed an easy experience ( % 43.33) I also got set up with my monthly payments ( % 0.00) However, I have to wait for days and , miles in order to get the coverage ( % 0.00) But the protection specialists were thorough and knowledgeable ( % 0.00) This protection plan will also be very valuable ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , The rep at CARCHEX was pleasant to talk to, and she gave the correct information needed ( % 73.33) CARCHEX was willing to work with me as far as cost was concerned ( % 17.50) But one complaint that I have about the plan is the days and , miles, since I'm a low mileage driver anyway ( % -15.00) I thought that was kinda unnecessary ( % -40.00) I could see days, but can't see both ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , I have auto warranty on all my vehicles when I buy a new one, and I don’t like going through the dealers because they try to charge too much ( % 16.82) I've spoken with three people at CARCHEX ( % 0.00) Once I got the quote back and we knew where we were going, they were helpful ( % 0.00) The plan that they first had me on didn’t cover some things on the car that needed to be covered ( % 25.00) They shifted me over to a different plan which gave me more value for my money ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , I was very pleased with their customer service Dept and with the pricing ( % 65.00) Very professional and courteous ( % 36.50) I have yet to use the warranty, but according to the reviews that I’ve read I’m sure to be pleased ( % 50.00) Alex was amazing and true to his word ( % 47.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , CARCHEX was competitive on the price and the reviews sounded like most people were pretty happy with them ( % 51.67) I wanted just about bumper-to-bumper, just like what the factory warranty would've been ( % 0.00) The representative explained everything to me when I was purchasing the plan ( % 0.00) We had a good conversation ( % 70.00) He answered every question I had and he gave me his direct number ( % 10.00) If I had any future problems or questions, I would just call him and he would explain ( % 0.00) I haven't had a chance to really read through the whole plan ( % 20.00) But I skimmed through it 'cause the rep wanted to make sure that it did have the luxury package check marked, and then some kind of emission, and both of them were checked on it ( % 40.00) He told me to make sure I got that coverage on the plan ( % 50.00) If you talk to other people, they say it's a waste of money to get a warranty ( % -16.25) There are too many electronic things on this vehicle that could go wrong ( % 0.00) They're not like the old cars, where it's just a motor and transmission ( % 10.00) There are so many little things that can fail ( % -6.25) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , I've got an existing protection plan on my Ford F- pickup truck, and it's with CARCHEX ( % 0.00) Then I decided to add one to my wife's vehicle ( % 0.00) The process when I was adding on the plan was straightforward ( % 37.50) They gave me a price and went through the different options on coverage, and I ended up picking one of the plans that they had ( % 0.00) I'm pleased with the plan ( % 50.00) Protection plan for higher dollar vehicles like my wife's BMW, where repair costs can be high, can be valuable in that instance ( % 20.50) I liked the representative as well ( % 60.00) We were on a tight timetable, 'cause it was the st, and we were trying to get it done before the end of the year ( % -17.86) And he stayed a little bit late that day to help out ( % -24.38) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , I bought a used Toyota Sequoia and it had , miles on it ( % 0.00) I wanted to cover everything, and CARCHEX was in the top three when I searched it ( % 50.00) The process took a few weeks, but that was on my part as I tried to make sure I covered all my bases ( % 15.00) They helped me and were really friendly ( % 37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , My mileage was creeping up ( % 0.00) The car is in great condition and we intend to hold on to it for a longer time, so it would be wise for us to get an extended warranty on our vehicle ( % 75.00) I compared several companies that I saw on the internet, and I saw the ratings that CARCHEX had ( % 0.00) I did some additional research on it, and I felt that it was a quality company ( % 0.00) The initial contact and the follow-up were good ( % 35.00) They called frequently and I didn’t mind that ( % 10.00) I minded the number of calls that I was always getting every week ( % 0.00) Either five or six calls a week and five or six mails into a week for warranty ( % 0.00) I was ready to act at that time that I spoke to their representative ( % 20.00) I had a fair knowledge of what I was looking for, and the people from CARCHEX guided me as well ( % 70.00) I appreciated working with them ( % 20.00) Also, the rep, Matthew, was well-versed in presenting the product ( % 0.00) The experience that I’ve had, thus far, has been a good one ( % 40.00) Having a warranty produces the ease of anxiety or ease of mind ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , My contract was not what I bought ( % 0.00) After receiving the contact, weeks later ( % 0.00) I tried calling ( % 0.00) After calls and messages someone returned my call ( % 0.00) A manager told me my contract was written wrong and he will send out a new one via email and the US mail ( % -18.18) It’s been days and I’m still waiting ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , My car is five years old and my other warranty has run out ( % -1.25) I was looking off the internet and my Google search pulled up the top five companies but I liked the way CARCHEX called me back right away when I put in my information ( % 34.64) Their customer service was great ( % 80.00) Devon, the rep, gave me a quote and I told him I would come back ( % 0.00) He gave me the number, I called him back and purchased the warranty which was easy ( % 21.67) I like CARCHEX ( % 0.00) They were good and prompt ( % 70.00) People should call them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2019/1
Original review: Jan ( % 37.50) , My vehicle has , miles and although I feel comfortable in this vehicle, you never know ( % 40.00) I've always done the maintenance but something might sneak up on you ( % 0.00) I also know it can't run forever ( % 0.00) I was looking for the most coverage I could get and my decision to go with CARCHEX was all about affordability ( % 50.00) The representative who worked with me initially went over things but at the time, I told him I wasn’t interested ( % 12.50) They called me back on December though and I guess they sharpened up their pencil a little ( % -9.38) I said okay and making the purchase was easy ( % 46.67) I was a little concerned about having to wait the days or the , miles ( % -18.75) But I made a few trips back and forth to California from Texas so that wasn’t a problem ( % -10.00) Everything went smoothly and now, I'm at peace with myself ( % 40.00) Before CARCHEX though, I originally went with another company but the thing that soured me was this ( % 3.75) I spent over an hour one time trying to get a hold of customer service and I wasn’t happy with that ( % 35.00) If I had that much problem getting a hold of them with no problem, how much problem would I have when I need to get a hold of them? That was through Protect My Car and I cancelled that right after I got this one ( % 22.86) I talked to CARCHEX once and I was on wait for less than a minute ( % -16.67) That was totally satisfactory ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I liked CARCHEX' reputation ( % 60.00) Then when I was making purchase, they explained everything pretty good and they offered me a lot of good options ( % 55.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I just purchased a used BMW and got a list of extended warranty companies from the dealer ( % 0.00) The lady from there told me the ones that she did not deal with and the ones she did ( % 0.00) CARCHEX was one of the companies that I called and they got back to me ( % 0.00) Their guy was very diligent and friendly ( % 28.75) He was also knowledgeable and he told me what I needed to know ( % 0.00) They seemed to offer what I wanted and the price wasn't too outrageous ( % -100.00) It took me a couple of weeks to actually pull the trigger so the guy reached out to me a couple of times, but he was understanding and not pushy ( % 0.00) CARCHEX may have been $ or $ more than a competitor, but I liked the guy so I did business with him ( % 55.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , The CARCHEX rep seemed very nice and patient ( % 78.00) He didn't totally walk me through on how to file claims, but he explained it thoroughly ( % 0.00) Plus, I'm getting a brochure which has information about it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I wanted coverage for my vehicle but I knew that going through a dealer is more expensive ( % 0.00) I googled the ratings of providers and CARCHEX had the best BBB ratings ( % 100.00) The rep I worked with was to the point, gave me what I needed and followed up ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , Sometimes, an extended coverage might be a waste of money and other times, it might help ( % -16.25) So, it was like kind of a juggling act ( % 60.00) I looked around and saw CARCHEX ( % 0.00) I went with them as they were cheaper than the others ( % 0.00) I talked to a guy named Ryan and he was helpful, although he hasn’t sent me any paperwork yet and there’s a three-month wait ( % 0.00) There’s always room for improvement for something ( % 0.00) But with CARCHEX, they were fine ( % 41.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I bought a new car and they tried to sell me an extended warranty ( % 13.64) So then, I googled what the best providers are and CARCHEX came up in the top three on multiple websites ( % 50.00) The guy I talked to was personable and fantastic ( % 40.00) He has phenomenal follow-up in which I’m a little impressed by because I’m in sales and people don’t do that ( % 43.75) He sent me the information in writing so I could look over and read it, and then he followed up ( % 0.00) He wasn't pushy, too ( % 0.00) He also answered my questions ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , My vehicle's warranty was over, so I needed an extension ( % 0.00) A friend of mine recommended CARCHEX then I looked at their website and a lot of people were saying that they were a good company ( % 70.00) So, I decided to purchase a plan from them and I had a pretty good experience ( % 47.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , An ' Honda in top value is gonna be worth about $, and if any other thing is wrong with it, it's gonna go for anywhere between $, and $, ( % 4.38) I was contemplating whether or not to acquire extended coverage because I haven't had any major problems with my ' Honda ( % 6.25) A rep was trying to get the price down, so we started talking about coverage ( % -15.56) Is it worth investing $, in coverage? And then another gentleman called me back and said something about they didn't get the right number of my credit card ( % 19.52) When I called back, I found that the number they gave me to call back was a wrong number ( % -16.67) I can't call anybody ( % 0.00) I just said I’m not gonna worry with it ( % 0.00) They were strange and I wondered whether or not it was a legitimate company, so I hadn’t made any contact with them since ( % -5.00) On the other hand, Carchex did whatever they could to make the purchase more reasonable and more economical, and they offered me the Silver plan ( % 27.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I bought a used vehicle and the people I bought it from would not give me even a -day warranty ( % 0.00) It had enough miles on it and I decided for the first year or two, I wanted to see what happens and be covered ( % 12.50) A warranty can be real valuable if something big happens ( % 10.00) I looked companies up online and CARCHEX was rated pretty highly so I called ( % 20.50) I talked to a fellow named Randy and I really liked him ( % 60.00) He was easy to talk to ( % 43.33) He had a sense of humor and he made sense ( % 0.00) He explained the coverages and they sounded good ( % 70.00) It was also less than what I would have bought through a car dealer ( % -16.67) Also, he wasn’t pushy ( % 0.00) In fact, I don’t think he cared if I bought the policy or not ( % 0.00) I’m probably a real small fish in a great big pond ( % 14.17) But he was the reason I bought the policy ( % 0.00) On the other hand, I understand that the outside salesman can make a sale but the nitty-gritty comes down to how good the coverages are and to the response by the company ( % 10.49) I can only hope that it is as good as the salesman because he was terrific ( % 23.33) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , Davon ** was a pleasure to work with and he worked hard at getting me the best rate and deal possible ( % 23.61) I can't tell you how professional, knowledgeable and reassuring he was through the entire process ( % 5.00) He went beyond my expectations ( % 0.00) I have not had to use the policy as yet but I feel confident that I am covered for whatever problems could happen down the road ( % 17.22) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , There are lot of negative review about the provider that is assigned to me ( % -30.00) I want to cancel this contract and get my money refunded with immediate effect ( % 0.00) At the time of contract it was mentioned no hassle and full refund in days but till date nothing is being done ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , Purchasing CARCHEX for my car went smoothly ( % 40.00) The rep told me everything needed I know ( % 0.00) Although it was a good experience, I still had some questions ( % 70.00) I don’t know what's gonna happen to the car so having a protection plan is valuable ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I bought a used BMW and I know that I really can't afford to have it fixed ( % 15.00) I've been seeing commercials about extended warranties and I've been having people call me about extended warranties ( % 0.00) So, when I got the BMW, the first thing came to my mind was a car warranty ( % 25.00) I went online and I talked to five other companies but they were just trying to make a sale so I went with CARCHEX ( % -12.50) I appreciated their rep's kindness, making it about me and my car instead of making it about him getting the purchase ( % 20.00) After I made my mind up, we set everything up within an hour ( % 0.00) I told my brother to call CARCHEX because the people were very courteous very knowledgeable, and I appreciated it because I'm a lady and I don't know anything about cars ( % 39.33) I know how to put gas, oil and transmission fluid in them, and I can change a tire ( % 0.00) But as far as engine cars, I know some of them ( % 10.00) But the rep walked me through it step by step ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I drive across the country and having a vehicle protection plan is very important ( % 52.00) I dealt with Joshua, the CARCHEX agent, and he was really nice ( % 60.00) But he was a little too fast for me as far as explaining stuff ( % 3.75) I kept trying to get him to slow down but he was a little anxious to get off the phone ( % -22.33) He told me that he would go ahead and send something to me on the fax to give me a chance to read it over ( % 0.00) I think that made him feel confident that once I was able to slow down, read it myself and see it on paper, I would understand it more ( % 20.89) Other than that, he was doing his job well ( % -12.50) But right now, I’m not sure if I still understand my coverage and how it works ( % 1.79) It was a little confusing ( % -24.38) I started reading the coverage but there are deductibles Joshua hadn’t mentioned and some other things I wasn’t quite sure about ( % 18.75) Still, I’m assuming that CARCHEX is a reputable company ( % 50.00) If my engine falls out somewhere in St ( % 0.00) Louis, they’re gonna replace it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , Having a car protection plan is very important ( % 52.00) If I don't have it and I'm stuck somewhere, I can't get to where I have to go, and I have to pay a whole bunch of money ( % 20.00) Why pay all that money when I could just pay a $ deductible and it's fixed? My warranty expired, so I got extended coverage ( % 10.00) I sent my paperwork out and everything went quickly ( % 33.33) They gave me a little discount and I liked that ( % 20.63) The rep also presented himself well and I liked his attitude ( % 60.00) Carchex did well, except I needed them to add a person on my policy and they forgot ( % 0.00) My friend went through some trouble with their car and they didn't know that they could pay every month ( % -20.00) I told them about how I could get them hooked up, and they could be hooked up as long as they keep telling people about Carchex ( % -5.00) I told them that they can keep half the money in their pockets instead of spending that $ and catching rides with me ( % 21.67) I've had Carchex in the past and every time I deal with them, I've had a good experience ( % 22.50) I never had a problem ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , Jerrell was a great representative ( % 80.00) He made me feel really comfortable about my protection plan ( % 40.00) I look forward to my policy starting and my new experiences at the repair shop when I need my vehicle repaired ( % 6.82) I can now walk in with confidence about being able to afford the repair ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , We made a decision that we're going to keep the two cars that we presently have for a longer period of time than we normally do ( % 7.50) In the past, I rarely bought an extended warranty package, and when I did, it was usually on some kind of specialty car ( % 10.00) CARCHEX wasn't the only company that I looked into ( % 0.00) I looked into three other companies and they were evasive about giving information out ( % -12.50) I had started out with Endurance and it was terrible ( % -100.00) I would never ever do any business with them even though they were rated number one ( % 0.00) On the other hand, when I spoke to the people at CARCHEX, they gave me an answer on everything I asked them, and that made me more comfortable ( % 25.83) There were a couple of things we had to negotiate on and they were very straightforward and negotiated honestly ( % 54.37) When they sent me my pricing, it was exactly what we had agreed on ( % 25.00) They have a laundry list of what their different packages cover and I had a good idea of what I was interested in and what my primary needs were ( % 33.75) I went down the list they sent me, all that information by email, so I was able to read it and print it up and spend some time with it ( % 17.22) My needs were related to drivetrain and electronics ( % 0.00) But the package that we ended up buying on both cars is all-inclusive ( % 0.00) Both the packages are the same, but the prices were slightly different because the cars aren't the same ( % 0.00) Their rep, Jason, was very accommodating and was upfront if there were certain things he wasn't sure of ( % 30.48) He also brought someone else online who had a little bit more experience and between the two of them, they answered all of my questions ( % 15.63) You don't know how important a vehicle protection plan is until suddenly you have a major item occur ( % 15.42) The protection plan was about $, for the two cars ( % 0.00) You can do a lot of repairs for $,, but you can also have a transmission go or an electronic system go on your car, and it can cost you more than that ( % 50.00) We typically replace our cars every two years and that way, you never have to worry as it stays in warranty and I never have any major issues to deal with ( % -5.21) But in this case, my wife has a CRV Honda which she loves and I bought a Mini Cooper, which I'm gonna use as my toy ( % 0.00) The Mini Coopers made by BMW can be very complicated to repair also because of the electronics in it ( % -65.00) The engine in it is made by BMW, and it's a twin turbo, so it can be super expensive if something goes wrong with it ( % -22.22) Overall, CARCHEX is very good ( % 45.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , Anything that got so much electronics in them, it would be worthwhile to have some coverage past the manufacturer's warranty ( % 15.00) I chose to go with CARCHEX for their service and the interactions with their reps were very good ( % 91.00) I have looked around, and there were a couple of extended warranty companies for vehicles where the costs were cheaper, but I didn't feel like it was the quality I wanted ( % 0.00) I also went through General Motors years ago, and CARCHEX service is comparable ( % 5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , Paid $ for a warranty with this company and when I went to use it for a check engine light/rough idle they only wanted to cover a portion of my defective items ( % 0.00) On a bill of about $ I paid $+ ( % 0.00) Another time I brought in my vehicle due to a suspension issues, they would only replace one strut (non-oem) ( % -6.25) I had to pay for diagnosis time and alignment and had to pay for the other strut as well ( % -12.50) The plan I purchased was said to be a bumper to bumper warranty (titanium plan) ( % 0.00) So don’t waste your time with this company unless you are ok with paying % off a repair yourself if you need it ( % 15.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I leased a Suburban and the air conditioning went out ( % 0.00) And I couldn’t believe it, ‘cause I only have , miles on the car ( % 0.00) It was covered bumper-to-bumper on the ,th miles ( % 0.00) I did some research online and it turned out it was a common problem for that car ( % -30.00) I looked in my file and found a letter that GM sent me that said that if it happens, I should take it in and they will pay for it ( % 0.00) It was a wake-up call and so I started looking around for reputable extended warranties ( % 50.00) Three days into my research, I stumbled on CARCHEX ( % 0.00) I was a little skeptical of them being in Maryland, but they actually had a California salesman who grew up in Monterrey so it felt good ( % 0.31) I gave them a buzz and they put me in touch with a guy that guy who was a great salesman and a really nice guy too ( % 70.00) I got along with him instantly ( % 0.00) He gave me a number and then explained what CARCHEX has to offer and why they were charging differently ( % 0.00) So I looked at what it covered ( % 0.00) It’s basically bumper-to-bumper and you could pay installments with no interest ( % 0.00) You could also do installments, installments, or whatever that fits you so it was convenient ( % 0.00) I did it and now I’ve got ,-mile coverage ( % 0.00) You then start off with the monthly payments ( % 0.00) I gave them a credit card and they just auto deduct each month and I don't have to think about it ( % 0.00) I can go to any car shop to fix whatever I have and they'll pay it in full ( % 35.00) They also got a rental car for me, as well as roadside assistance ( % 0.00) CARCHEX has a platter of really good options, like if the tranny goes out, and it’s gonna take them two weeks to fix, I’ll get a rental car paid for which is huge ( % 55.00) CARCHEX has a good program and they have salespeople who aren't pushy ( % 70.00) They just lay it out and you make up your own mind ( % 60.00) It was a win-win ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I was looking to have coverage on my GMC for unexpected whatevers and CARCHEX seemed to have the best reviews online ( % 55.00) But after I purchased the policy, there was a communication issue and I'm trying to cancel the policy now ( % 0.00) I've made four attempts to try to do so and none of them have been resolved ( % 0.00) The before and during transactions were good and they answered the phone right away ( % 49.29) But now it has gone to messages and then no response to an actual cancellation when I talk to somebody ( % 0.00) I have been trying for weeks to cancel and I haven't gotten a confirmation ( % 0.00) The cancellation is difficult to do even though it says on the website that it's no hassle and no worries ( % -50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , Very helpful, patient time when step by step with the plan that I wanted to select ( % 20.00) I will be recommending family and friends to this company in reference to car warranties ( % 0.00) So far I am please ( % 10.00) Thank for all your help ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I normally sell my vehicles when it hits this mileage, so I don’t have to incur additional cost ( % 15.00) Now, my wife wants to keep the vehicle for another two to three years ( % 20.00) I have a life insurance policy and I wanna buy one for the car too ( % 0.00) I tried calling a couple of warranty providers and they just wanted to sell me on their warranty ( % 0.00) They just kept yakking and yakking ( % 0.00) But, CARCHEX's sales rep didn't turn me off ( % 0.00) He was very knowledgeable ( % 20.00) It was also very easy to get everything started with them ( % 56.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I worked with Dan and Kashaun at CARCHEX and they were awesome, answered all my questions, gave me no pressure to buy and I got a great policy for my CAMARO ZL ( % 90.00) I’m so happy now ( % 80.00) I have peace of mind ( % 0.00) Thank you so much ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , My vehicle has slightly over , and around ,, the manufacturer warranty expires ( % -16.67) I had another vehicle that needed a lot of expensive repairs, so I didn’t want a year or two down the road, I would be in that same situation again ( % -21.85) So, I looked into getting an extended coverage ( % 0.00) Carchex had real good reviews compared to other places that I’ve seen advertised ( % 43.75) Their rep was very helpful ( % 20.00) They told me what was covered, what wasn’t, and they weren’t trying to really push things on me like the other places ( % 3.75) I got my package a couple of days ago ( % 0.00) There was a card in front of the book to put in glove box, take to the authorized repair, and have them call that number to make an authorization to go ahead and work, for example ( % 0.00) Having a protection plan is pretty valuable ( % 25.00) Certain things cost a lot of money if they break down ( % 2.94) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I’ve had a great experience with this coverage ( % 80.00) Customer service was outstanding and they way they explainsed everything precisely ( % 45.00) I would definitely recommend to someone else to use this service ( % 0.00) I have nothing negative to report ( % -30.00) I hope to be able to transfer this service to my next vehicle if need be ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , We decided to keep the vehicle for another three years ( % 0.00) I have close to , miles on the vehicle and with older cars, a vehicle protection plan is important ( % 28.33) We looked at ConsumerAffairs surveys and top ten lists for extended coverage providers and CARCHEX had favorable reviews from neutral parties ( % 25.00) We decided to go with them and it was a fairly simple experience buying it ( % 0.00) I found the reps to be helpful and not pushy ( % 0.00) So, that was good ( % 70.00) They walked me through the process, in terms of what the policy incurred and everything ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , You can never tell what's gonna happen, so you need to make sure that you have extra coverage for your vehicle ( % 25.00) My wife was looking at the reviews and she found that CARCHEX was one of the best company to go with ( % 100.00) The person in the other end was very customer service oriented ( % 3.75) We got all the answers and the service we wanted to get ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I drive a lot and so I looked into getting an extended warranty ( % 0.00) The CARCHEX rep I worked with was nice and polite ( % 60.00) I couldn't afford what he was offering and so he got his manager to help out and they ended up offering me a lower price that I could afford ( % 0.00) CARCHEX was very helpful, and they addressed my concerns ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , Having a vehicle protection plan is pretty valuable especially if you have an expensive car ( % -8.33) Replacing parts on those can be really expensive ( % -50.00) I wanted extended coverage on all my cars and CARCHEX had a better price for the coverage ( % 50.00) Other companies I went to were charging a little highly for the kind of coverage CARCHEX would give me ( % 11.19) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I bought an older Honda car with a high mileage of , miles and looking into an extended coverage is more of a safety issue for me ( % 27.56) CARCHEX dropped their price rate ( % 0.00) When I told them that I was getting another price, they dropped it tremendously just to beat it ( % 33.33) Their specialist was fine and will do anything to make it work ( % 41.67) However, I'm gonna be canceling my insurance because it's so high ( % 16.00) The cost of the insurance is $, for four years and it’s a lot of money ( % 0.00) My husband also doesn’t believe in warranties and these cars last ( % 0.00) I got a warranty for my Toyota and when I had , miles on the car, I got it for , ( % 0.00) But it went for , miles so I got an extra , miles for another five more years added ( % 25.00) Now, I have , miles in six years ( % 0.00) Overall, CARCHEX's warranty is a lot of money ( % 0.00) Still, I've had a fine experience with the company ( % 41.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , My warranty ran out ( % 0.00) I went to look for rankings on the internet and I found CARCHEX's ranking through ConsumerAffairs and Consumer Reports ( % 0.00) CARCHEX also they offered an equal plan at a lower cost ( % 0.00) I called them then their guy called me back and gave me all the information ( % 0.00) He told me what they had and how they were rated ( % 0.00) It was not a hard sell ( % 14.58) Then I told him I'd call him back in the morning ( % 0.00) I talked to my wife, we looked at all of our options, and we decided to go with them ( % 0.00) We called back the next morning, left him a message, and he called me within an hour ( % 0.00) Their process was really easy and I would recommend them so far ( % 26.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I just bought a truck and was getting quotes for auto warranties then comparing them with what was being offered by my credit union ( % 0.00) I landed with CARCHEX considering the coverage, which was two years and , mileage, and their competitive price ( % 0.00) I dealt with a good and friendly rep, though initially, it was a little hard for him to get me a PDF document that I could open and read ( % 9.93) It took him several attempts, but it had something to do with the limitations in the computer system ( % 0.00) They had to get me the hardcopy ( % 0.00) And as it turned out, over the weekend, I got my policy in the mail ( % 0.00) I intend to read it very carefully this week and double check everything ( % -6.50) Having the plan offers some peace of mind to know that there's some drivetrain warranty ( % 10.00) Because of the mileage, I don't think they could do any bumper-to-bumper but at least the powertrain and engine are covered ( % -30.00) And I'd refer CARCHEX to my friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I bought the car with about , miles on it, and the dealership gave me a warranty with it which was , miles or two years ( % 0.00) I've already put , miles on it, so the warranty was no good ( % -35.00) I called the dealership back and they gave me CARCHEX's number ( % 0.00) In my situation, a vehicle protection plan is good because I got a lot and I put a lot of miles on the car, so I wanna make sure I have coverage ( % 60.00) If something goes out and it costs tons of money, I don’t have to pay for it ( % 0.00) I talked to Ryan at CARCHEX and everything was good ( % 70.00) He tried to explain the warranty to me the best way that he could ( % 100.00) He said the price was going up on the insurance from the time that I purchased mine ( % 0.00) I paid the first payment with $ something and there's a ,-mile wait period ( % 25.00) Ryan said he was gonna send me the paperwork in the mail, but as of yet, I haven’t gotten anything ( % 0.00) Still, I’d recommend CARCHEX to a friend ( % 0.00) If anyone else calls and wanna find out about a warranty company, I will refer them all to CARCHEX ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I liked what CARCHEX was offering as far as what the warranty would cover if anything goes wrong because I'm a mechanic myself and I know how much car repairs cost ( % 10.00) So, I decided to go with them ( % 0.00) But when I submitted a claim, they didn't fix my car ( % 0.00) Apparently, the representatives who set my account up in the get-go made a typo in the mileage ( % 5.00) So when my my car was in the shop and needed to be fixed, there was a discrepancy and they voided the contract ( % 10.00) But they said they'd gladly reissue a new one ( % 31.82) In other words, my car is still not fixed, so it was not a good experience ( % -17.50) I would warn others that if they will go with CARCHEX, they should make sure their info is written correctly and have the reps repeat everything back to them, or it'll be a waste of money ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , After taking my Ford Edge to the Dealer x, for week's worth of A/C each time - they couldn't fix it ( % 30.00) I took my car to Davis Auto; they fixed it in days ( % 10.00) ( % 0.00) ( % 0.00) It only cost me $ deductible ( % 0.00) Beautiful!!! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , Salesperson was very nice and answered all my questions ( % 78.00) Told me about the thirty day cancellation policy ( % 0.00) I ordered a warranty that day but decided the next day to go in another direction ( % 0.00) I called customer service to cancel ( % 0.00) The rep said she would email me directions on how to cancel, guess I couldn't just do it over the phone ( % 0.00) She sent an email that did not include cancellation directions ( % 0.00) I emailed her back requesting the proper information but got nothing ( % 0.00) I emailed the sales rep for the same info and have received nothing ( % 0.00) Apparently they are good at selling but not in cancelling ( % 37.50) I have to now dispute the charge with my credit card company ( % 0.00) Not happy! ( % -50.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , When we purchased the car, we were offered extended warranty at the dealership but I told them no and that I would get it through USAA like I normally do ( % 15.00) I called USAA the next day and they said they no longer do extended warranties so I was forced to go online and look up who all said would be the best one to go through ( % 23.33) According to what I read online with Consumer Reports, CARCHEX was a good one so I went through with them ( % 70.00) The CARCHEX rep was really nice ( % 60.00) She asked what kind of car we bought and they offered a policy that we thought was perfect for what we wanted ( % 80.00) We did everything about the purchase over the phone, so it was easy ( % 43.33) The rep said that I'll receive my policy in about a week and I'm still waiting for it to arrive ( % 0.00) I'm satisfied with everything so far ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I asked the representative from CARCHEX questions about the longevity of the company because in this industry, especially with car warranty, there are so many fees out there ( % 25.00) I’ve been taken advantage of before ( % 0.00) And so, I felt very confident with him that he was definitely aware of the product ( % 45.00) I told him about my concerns and where I was at with buying the product ( % 0.00) The gentleman was very familiar with the product, and he answered all of my questions ( % 48.75) CARCHEX did their part and their purpose ( % 0.00) I would definitely recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I drive a Silver Ranger and it didn’t have any warranty on it, but it does now with CARCHEX ( % 0.00) Purchasing the warranty was easy and they gave me a senior discount ( % 43.33) The rep answered all my questions and was a good guy ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , Every time a claim had been submitted it was contested including having the dealership call me to say I don't have a contract (TWICE) ( % 0.00) After several hours of my time on the phone I was told it was a computer error ( % 0.00) They don't cover rust issues so if you live in the rust belt not worth it ( % -0.68) I had an issue with electrical - wouldn't cover diagnostics until I spent hours on the phone ( % -10.00) Finally if you own a X and use it in the parameters that it was designed for they will not cover repairs ( % 30.00) Went to X Beach NC going to a house we rented and got off on the soft shoulder, decided it be best to put the truck in low four wheel ( % 36.67) After putting in neutral and switching to Low went to accelerate and front differential broke resulting in having to be towed ( % 0.00) This all happened a few days before Florence hit the area ( % -20.00) So their first try was to state it was a ACT OF GOD so therefore not covered, second was to tell me I should report it to my insurance company because it was an accident and third was I was off road, so not covered ( % 8.33) Oh another thing - they pay a MAX of $ ( % 0.00) for towing, my bill was over $, which is an entirely different issue ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I have a Dodge Laramie with all the electronic bells and whistles ( % 0.00) According to ConsumerAffairs, it's not the most reliable truck and the one I have is out of warranty ( % 50.00) I figured getting extended auto coverage was a good thing to do ( % 70.00) Getting a vehicle protection plan from CARCHEX was easy ( % 43.33) Their salesman told me how good their warranty was and how bad other companies were and I believed him ( % -4.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , My other coverage was running out and I wanted to extend my vehicle's coverage ( % -12.50) It's very important to have coverage and I chose CARCHEX because they had a decent Better Business Bureau rating ( % 39.56) Since I've had extended warranties on my vehicle before, I knew what I was looking for ( % 0.00) I told them that and they told me the cost and what it was ( % 0.00) They also tell you what's covered over the phone but that's not the contract ( % 0.00) They would mail it to you within days, which is kinda backwards ( % 0.00) They should be able to email you the full contract ( % 42.50) Plus, you pay the downpayment before you even get the contract ( % 0.00) And that's the thing ( % 0.00) I would usually never do that but I used a credit card, where I can just cancel it ( % 12.50) I've gotten the contract but I'm gonna call them because with the wording in there, you would need a lawyer ( % 0.00) I'm also probably gonna end up canceling this because with what they write in there, they try and get out of what they're supposed to cover ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I looked into Mopar earlier, and they were cheaper but it looks like the warranty is a bit better as far as things they cover on CARCHEX ( % 20.00) I spoke with their rep and he explained that they have a two-year, zero-interest offer for -something a month, so I chose that one ( % 0.00) He was a good salesman, and he did a good job ( % 70.00) My husband listened to him, too ( % 0.00) CARCHEX sounds like it would be better than Mopar if I have an issue ( % 50.00) And hopefully, I would never have to use it, but if I do, then it sounds like that even if the issue isn’t approved, they’d still look into it ( % 0.00) It sounds like they wanna work with you instead of sending you away ( % 0.00) My husband has CARCHEX for his warranty, too ( % 0.00) He got his warranty for a very good deal because he got it within a week of purchasing his car ( % 91.00) So, the earlier you purchase it, the better ( % 25.00) I waited two and a half years, and that’s why mine is a lot higher, but his is very good ( % 33.11) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I was very pleased from start to finish in my conversations with Raul & Daniel! So happy we could have a meeting of the minds ( % 80.63) We came to an acceptable price!! I would recommend your company to my friends ( % 0.00) Here's wishing you a happy new year! ( % 48.52)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , My coverage was running out, and I needed to get more ( % 50.00) CARCHEX popped up and I had a good experience purchasing extended coverage from them ( % 70.00) Their guy was helpful and informative ( % 0.00) He wasn't a computer ( % 0.00) Thus far, having the protection plan has been very valuable ( % 15.00) I know that new cars are computer-oriented and there's no way I can fix them or afford the repair ( % 13.64) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , CARCHEX Care Used Titanium, months / , miles ( % 0.00) $ ( % 0.00) Actual Cash Value, days & miles ( % 0.00) // , miles, // ( % 0.00) Carchex associate Gary was very helpful providing information about the CARCHEX warranty with product Quality, length of time payoff and pricing excellent member of your team! ( % 60.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I have had CARCHEX in the past and was very satisfied with their service ( % 20.00) I have returned and am sure I can expect the same high quality service as before ( % 22.00) I shopped around and the price is more than fair ( % 60.00) I would recommend this extended warranty to anyone ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , Definitely do not get a warranty through #CARCHEX ( % 0.00) I hoped I was a special case, but after reading more reviews it sounds like they do this to everyone ( % 42.86) Got a vehicle with k miles on it and wanted peace of mind for k$ ( % 0.00) I travel for work, and drove hours to Florida and worked there for a month ( % 0.00) Drove back and engine started dying randomly ( % -25.00) Took it to a mechanic and they basically did a tune up spark plugs etc ( % 0.00) Still did not fix it, mechanic said to take it to Ford to better diagnose it ( % 50.00) Mechanic said it was, “out of time” ( % 0.00) Basically engine needed to be taken apart ( % 0.00) Called Carchex for coverage ( % 0.00) They said they wanted to send an inspector to make sure it was out of time ( % 50.00) Over two weeks later I still do not have any word on my truck ( % 0.00) Call the company, mindless drones babble and basically say they have no answer for you until they get a report back ( % -10.00) There is no time frame of which they have to respond so they don’t care whatsoever ( % 0.00) Probably trying to find a way to deny my claim ( % 0.00) Or to make it near impossible for me to have it fixed with an appropriate part ( % 0.83) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , Great service from Jason ( % 80.00) Follow up on every email and phone call ( % 0.00) Gave me options and was friendly and helpful ( % 37.50) Reason for my choice was reviews and % approval on claims ( % 0.00) BB rating and dealer that does my ruinten maintenance did have a positive review ( % 22.73) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I bought a vehicle and I wanted to have some coverage on it ( % 0.00) I was looking at the ratings and I saw that CARCHEX was really good at the Better Business Bureau ( % 60.00) They also had good comments ( % 70.00) There were a lot of details but the guy I worked with was very informative ( % 20.00) He gave me full disclosure ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I was just inquiring about the CARCHEX policy on a Wednesday evening, and I wanted to get a quote, when the gentleman on the phone kept coming back with his offer that I already felt pressure ( % 0.00) I had said several times that I would want to think about it, that I would talk to my husband and then I would give them a call back ( % 0.00) I also mentioned that we just got a car from Lexus, and then he went on about theirs is a much better plan ( % 50.00) It was a definite push ( % 0.00) And then, he asked me to give him my credit card, which I did ( % 0.00) So, I got into a contract with them by verbal agreement, but I wish I had waited because then I wouldn't be in this annoyance of having to cancel it ( % 0.00) I ended up going with the Lexus one, so I called CARCHEX on Friday, left a message and emailed them asking to cancel the contract immediately ( % 0.00) It has been less than hours ( % -16.67) But getting it cancelled is ike jumping through hoops ( % 0.00) I got word from the salesperson yesterday to call a certain number, and I did ( % 21.43) The woman that I spoke to started with asking me if I was sure, I said yes and told her what was going on ( % 50.00) But she kept going on ( % 0.00) I get it that they don't wanna lose a contract but it wasn't worth my time ( % 30.00) I just wanna get out of it, so I asked her what I should do ( % 0.00) I also said, "I want it as simple as possible ( % 0.00) I have a verbal agreement ( % 0.00) I got into the contract ( % 0.00) I should be able to get out of it ( % 50.00) " She said I need to fill out a written document, which she would send me ( % 0.00) When I got the email, I had to write a whole letter with the VIN number and the current mileage ( % 10.00) It was ridiculous ( % -33.33) I got the contract less than a week ago and tried to get out of it in hours ( % -16.67) I think they could refine their cancellation in situations like this ( % 0.00) So, I ended up getting online ( % 0.00) I typed up the whole nine, I printed it out, signed it and I emailed it back, and I was done ( % 10.00) I even said in there that this situation turned me off to CARCHEX ( % 0.00) It was handled poorly ( % -40.00) And according to the agreement, the first payment would be charged on December th ( % 25.00) It has already gone through my American Express ( % 0.00) It's not even ( % 0.00) So, I want my money back ( % 0.00) I want it definitely canceled ( % 0.00) I don't like the way it was handled at all ( % 0.00) It made me feel really uncomfortable ( % -50.00) I get that they're trying to make a sale and keep the sale ( % 0.00) But that's not the way to do it ( % 0.00) They're burning their bridges in more ways than just one customer ( % 50.00) I don't want to have anything to do with them ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I was given wrong information by the person who sold me my account ( % -50.00) It cost me money from my mechanic ( % 0.00) I was on the phone for over hours trying to get someone from customer service to cancel my account and to refund my money but never could get through so called the company that my payments that took the money out of my bank account and had them stop taken money out to pay for your services ( % 0.00) They stopped it when I told them to stop taken money from my bank account ( % 0.00) So I am telling you cancel my account with CARCHEX right now or you will hear from my attorney ( % 28.57) I am going to notify the Better Business Bureau and the Consumers Affairs Office and report your company telling me the part was covered and I went and had my mechanic to repair it ( % 50.00) It was covered and it was not ( % 0.00) I had to rent a car to get back and forth to work till I get paid to retrieve my car on payday ( % 0.00) Your company cost me money so I should get my money back since you did not fill your company obligations telling me the part was covered and it was not covered ( % 0.00) And it was not and cost me money ( % 0.00) I will even find out who else I can notify about your compay false information about what your company covers and giving out false information to your customers who have accounts with you ( % -40.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , Carchex had a good high rating and good reviews ( % 52.00) Purchasing the plan from them went very smoothly ( % 52.00) They showed me different options for the vehicle and faxed out the quotes ( % 0.00) Also, they explained some of the programs, in a sense, of what was a better program ( % 50.00) It is fairly simple because there’s a little difference in price between the top one and the second one ( % 7.81) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , There are so many unknowns when you're purchasing a vehicle ( % 50.00) I like having the insurance that if there's something that's mechanically wrong, I'll be covered and I won’t have a huge bill ( % -5.00) So, having a vehicle protection plan is valuable ( % 0.00) I looked into an option that could give me some additional coverage for my vehicle for a few more years in miles ( % 15.00) My work place has this discount site so I used that and CARCHEX was the option there ( % 0.00) CARCHEX offered me an additional discount and I bought an extended warranty from them ( % 0.00) Deshawn, the guy that I dealt with was very nice, easy to talk to and he got me to what I was looking for ( % 60.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I needed something to lean on if my car broke down and a guarantee there's something that can help me pay for repairs ( % -15.56) I had a Super Duty and there are some common problems ( % 1.67) They're not happening on my truck right now, but they eventually will ( % 28.57) I purchased the policy to protect my car ( % 0.00) That way, I don't have to pay $, or more on my truck to get repaired and get fixed ( % 30.00) CARCHEX's reps are good people to deal with ( % 70.00) They're easier to talk to and it's easier to get stuff done through them ( % 0.00) I do tree service and landscaping and we're getting slowed down during this winter season so making payments is getting tough on my end, but I still paid for the warranty ( % -27.22) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I just bought a Corvette ( % 0.00) I only really drive it on the weekend ( % 10.00) Eventually, my wife gave it our son so it is driven a little bit more now ( % 15.63) Since the car is so expensive, I figured that it’d be best to go ahead and get a warranty put on it ( % 25.00) I decided to go with CARCHEX for it had one of the better rates among three companies I checked out online ( % 50.00) It’s a little more expensive that I thought it would be but that's because of the type of vehicle ( % -6.25) CARCHEX's rep was very helpful ( % 20.00) When I told him I was recommended to CARCHEX, he gave me a discount ( % 0.00) Then as soon as I put my information online, they called right back ( % 14.29) They also sent me a booklet that was really organized and neat ( % 20.00) And they told me much more, so I appreciate that too ( % 50.00) Having a vehicle protection plan is very valuable ( % 20.00) The Corvette had issues like three months after I bought it ( % 0.00) When I took it in with the warranty with it, it was really easy ( % 43.33) I'd tell my friend that CARCHEX makes the process simple, easy and convenient ( % 21.67) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , After the warranty on my vehicle expired, I bought an extended warranty from CARCHEX through my job ( % 0.00) Their customer service thoroughly assisted me ( % 0.00) They were very informative and they made sure that I knew what I was signing up for ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I liked everything CARCHEX covers and I really like my rep ( % 40.00) He was very knowledgeable and answered all my questions ( % 20.00) He was really, really good ( % 70.00) I’m happy with the plan that they offered ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , Everything on the used car that I bought is expensive so I needed to get coverage ( % -50.00) I considered about four different companies and CARCHEX was the best rated one ( % 50.00) I'm happy with the coverage that they offered ( % 80.00) I worked with Ronnie and I didn’t have any problem with him ( % 0.00) He was knowledgeable, answered all my questions, and then helped me make the decision ( % 0.00) He said I’m supposed to receive a contract in the mail, but it's been about two weeks and I haven’t got it yet ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/12
Original review: Dec ( % 37.50) , I bought a used car and it was just almost out of its manufacturer's warranty ( % 0.00) I'm semi-retired and I thought that if I had an extended warranty on the car, if anything needed to come up, it would be easier to pay for the warranty than it would be for me, a retiree, to go down and have it fixed ( % -2.78) Also, if something happened to me, because I'm a little older, my wife would be covered for the next couple or three years ( % -0.69) My daughter has CARCHEX, and she hasn't had any issues ( % 0.00) So I thought that I would go with them as well because she did quite a bit of research on it ( % 0.00) After doing some of my own research, I decided to go ahead and call them up, and I ended up with the policy ( % 60.00) But I'm at the point right now where I'm a little bit on the fence ( % 4.91) I'm going to do more research before my -day period runs out, that I can cancel if I need to ( % 50.00) I'm in California, and when I first called CARCHEX, they said that they only had two people that were qualified for license to sell their policy here ( % 12.50) So, I ended up talking to one of them and the man painted a good picture at the time ( % 70.00) The car wasn't out of manufacturer warranty at that point, so I took about a month and thought about what I wanted to do ( % 0.00) I talked to my daughter about it and to a couple of other people ( % -12.50) So finally when my warranty expired, I decided to just go ahead and do it ( % 0.00) The thing is, during the initial contact, the CARCHEX agent told me about a -day waiting period, which I could live with, but he did not tell me that there was also a , mile waiting period ( % 6.82) When I went back to him a month later, I was told then that it was a -day “and”, not "or", , miles ( % 0.00) I have a couple of cars, and between my wife and I, we probably only drive , miles a year ( % 0.00) The , miles was extensive ( % 0.00) If I drive that car all the time, it will take me until August to get , miles on it ( % 0.00) So, here I'm paying monthly for this thing, and if anything happens between the end of my days, which is in February to whenever, I'm not covered because I don't have this , miles ( % 0.00) I called my daughter and asked her of her policy ( % 0.00) She has a similar car, and she does not remember that ,-mile period either ( % 0.00) Then, I just got the paperwork two days ago ( % 0.00) It took CARCHEX almost two weeks to send them, which is half of my -day cancellation period, if I need to ( % -16.67) My daughter is gonna look into her policy in a couple of days, and if it is an "and" and not an "or," I'm gonna cancel and go with a different company ( % 0.00) Reading the paperwork though, as to what's covered, the policy looks comprehensive ( % 0.00) I bought their Platinum policy, which is their top-of-the-line ( % 0.00) The other thing I questioned was it's supposed to be for five years, and the policy says it's only for months ( % -6.25) Even if you subtract the three-month waiting period, that's still six months short of five years ( % 0.00) If you’re looking into this company, double check everything to make sure that you're okay with it ( % 33.33) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , Considering the type of vehicle that I had acquired, I wanted to make sure that I was covered and prepared ( % 50.00) Having a warranty is extremely valuable ( % -12.50) It's like insurance ( % 0.00) You never need it until you need it ( % 0.00) I looked at the reviews online and chose CARCHEX ( % 0.00) And the people I dealt with were awesome ( % 100.00) When I originally called, I was confused and between choices ( % -1.25) So I was gathering information and although I was misinterpreting some of the information that I was reading, the representative knew exactly what I was talking about ( % 25.00) He was extremely knowledgeable and really patient with me ( % 3.75) I asked him to call me back and he did ( % 0.00) It was not a problem ( % 0.00) As a matter of fact, I even got a better deal when he called back than I had from the beginning ( % 25.00) So it was good ( % 70.00) The manager that he put on the line with me to confirm was also very kind and knowledgeable ( % 78.00) On top of that, they were patient enough to listen at what I had to say ( % 25.00) That was very important with me because I had a thousand and one things going on in my mind ( % 52.00) CARCHEX was extremely beneficial and I felt like it would be worth the shot ( % 8.75) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I was checking the internet and CARCHEX seemed to be one of the companies that pay their claims ( % 0.00) My BMW is years old and there weren't too many plans available ( % 33.33) I had talked to a few companies and it seemed like once you get to a certain point, only certain companies will cover certain things, but CARCHEX covered more than some of the other companies did ( % 11.68) The engine and transmission are the two most expensive things, but, in the long run, a lot of the bushings will wear out ( % -1.67) There are also a lot of electronic stuff and some are covered and some are not, but at least, I got the main things covered ( % -6.67) Since the car is paid for, I decided it would be cheaper to get the warranty and keep the car than it would be trying to buy another one plus the insurance ( % 0.00) I was really hesitant because I have clients that had auto places and a lot of times, they would be paying all of the monthly fees, but when they take their car, a lot of times, the companies don’t cover a lot of stuff ( % 20.00) So far, I’ve been very lucky and the car has been running really well ( % 24.44) I would recommend CARCHEX ( % 0.00) Everything seems to be okay so far ( % 30.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , My warranty was expiring and I got CARCHEX for my extended warranty based on the reviews ( % 0.00) The buying experience was easy ( % 43.33) It was handled mostly over email ( % 50.00) The rep was very proactive in getting me good pricing and was really helpful and responsive ( % 36.67) I would recommend them ( % 0.00) Hopefully, it proves to be a good product ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I got thinking if my transmission goes out, it's about time to purchase an extended warranty so I decided to get one ( % 0.00) I saw CARCHEX on the computer ( % 0.00) The purchasing experience was easy and I just clicked on it ( % 43.33) Having a warranty is valuable ( % 0.00) I’m retired and I ain’t gonna get that much, but it works with what I got to pay and I can pay it ( % 20.00) I would recommend CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I bought a new car, and they provided me with an extended auto warranty from CARCHEX ( % 13.64) And when I looked into it, I saw that it was highly recommended ( % 16.00) I also looked on the internet for companies that had a good reputation, and they were one of them ( % 70.00) However, I received my packet in the mail, and the price that is quoted in that is different than what we discussed on the phone, but I haven't had time to check that yet ( % 0.00) The rep from CARCHEX didn't bother me a lot, and I told him not to call me, and he didn't call me until I said I could talk to him ( % 0.00) That was a very key factor ( % 0.00) He was fine ( % 41.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I wanted to protect my GS by Lexus and I got it covered with CARCHEX ( % 0.00) I had a Lexus before and those cars rarely need maintenance ( % 30.00) I did a check on CARCHEX ( % 0.00) They have rave reviews so I felt safe in choosing them ( % 50.00) I had a great experience with them ( % 80.00) I wanted basic coverage but they talked me into the Titanium ( % 0.00) It covered everything ( % 0.00) They went through the different plans ( % 0.00) I chose the Platinum but the Platinum was a little bit more than the Titanium so I chose the Titanium ( % 15.63) The rep I worked with was very informative ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I worked with Anthony from CARCHEX and he was very straightforward and honest with me ( % 54.37) I had actually chosen another company but decided to change and go with CARCHEX ( % 0.00) I was looking at every option and it had to fit into my budget and he got one that did ( % 40.00) He was very thorough and professional and he sent me e-mails every time I asked him any kind of question ( % 30.00) I had looked at five vehicles and got warranty quotes on every one of them and fortunately, most of the deals fell through ( % 50.00) Finally, I purchased a Chrysler Town & Country, and bought the warranty ( % 0.00) Having a vehicle protection plan is very important and so far, CARCHEX has been excellent ( % 54.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , My regular manufacturer car warranty was expiring and I wanted to extend it ( % 0.00) Being that BMW doesn’t extend the past three years, my friend told me about CARCHEX ( % -25.00) He has several BMW and he recommended them ( % 0.00) They were straightforward and told me what the coverage was, including the different levels, which was a Gold, Platinum and Titanium and it worked well for me ( % 18.75) CARCHEX has reduced my out-of-pocket expenses ( % 0.00) It's a very good investment and I would recommend them ( % 91.00) It works well for me and with other people that I've dealt with ( % -12.50) So give CARCHEX a try ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , The miles on my car was already gonna run out so to be on the safe side of things, I got an extended warranty with CARCHEX ( % 50.00) My cousin is with CARCHEX too ( % 0.00) The representative who sold the warranty to me was very nice and made me feel comfortable with it ( % 59.00) He made me feel like it wasn’t a gimmick and it was legit ( % 0.00) I’m very skeptical about things that I really don’t know anything about, and between my cousin saying she had them and me calling, it made me feel a little at ease ( % -21.25) Having the plan on my vehicle is very valuable to me particularly in case something goes wrong and I don’t have the funds ( % -4.44) For now, I’m satisfied with CARCHEX ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I was looking at the reviews online with Better Business Bureau, and CARCHEX was the one that caught my attention ( % 50.00) Their rep was aggressive, but other than that, everything was good ( % 28.75) The purchasing process was easy ( % 43.33) I'm in the process of canceling my extended warranty though ( % 0.00) I decided to go where I have my Credit Union ( % 0.00) They offer an extended warranty and it would be a lot easier for me to handle them ( % 0.00) They're local, and I already have an account with them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I have a vehicle and my warranty on it was running out ( % 0.00) I needed a vehicle protection plan for it since I wasn’t planning to buy a car any time soon ( % 0.00) CARCHEX offered me a five-year extended warranty and they told me everything they would cover ( % 0.00) They covered all the parts that I needed, including the air conditioning and the alternator, and they gave me an -month payment plan ( % 0.00) I could get an engine if I needed it and it's the same with the transmission ( % 0.00) I've had an engine and a transmission after paying the full cost of $ for them ( % 35.00) I had talked to CARCHEX before but I didn't go through with buying their warranty but the second time that their rep explained it to me, I went for it ( % 0.00) The reps were professional and they weren't nasty or trying to intimidate me into buying something ( % -45.00) Plus, they sent me an email right after the phone call as I requested, then I got the contract six days later ( % 14.29) I feel safe with the five-year warranty ( % 50.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , My extended coverage expired so I had to look for another one ( % 0.00) I went around for my research and I had notes on CARCHEX from before so I came back to them ( % 0.00) I spoke with two different specialists and they pushed the five-year bumper-to-bumper plan a bit ( % 0.00) It was a little more than I was willing to pay but it was for a car that I use every day ( % 18.75) I looked at how long I would be keeping the car and I had to weigh it against that ( % -5.00) They also looked to have a lower deductible but I wanted a higher one ( % 25.00) They said they threw the lower one at no extra cost so there was negotiation involved but I knew I had to stand my ground ( % 0.00) Still, having a protection plan is valuable because the replacement costs of things are sky high going through a dealer so it protects against that ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , The warranty for my car is gonna be up in about a year, and I decided to see what was out there ( % 0.00) So, I went online, and CARCHEX seemed to have a good rating ( % 70.00) Purchasing a plan from them was simple and straightforward ( % 18.75) I set up the payment plan and made the payments, and I got the documents in the mail inside of a week ( % 0.00) The CARCHEX reps were good, informative, and courteous ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , CARCHEX called me and it sounded like a good deal ( % 70.00) My truck already had , miles on it, so insuring it for another , only made sense ( % 0.00) Also, I liked the guy that was talking to me ( % 60.00) He was courteous and he related really well with details ( % 26.67) It was like talking to a friend ( % 0.00) We had talked two times and the first time, he explained everything to me ( % 25.00) I told him he would have to call me back when I had money ( % 0.00) He did and he signed me up right then and there and he thoroughly assisted me ( % 28.57) As a matter of fact, I’m looking for a vehicle for my grandson and I’m gonna recommend that he get CARCHEX too ( % 0.00) I don't like though that we did my signup about three weeks ago and I still haven’t gotten anything in the mail yet ( % 0.00) But other than that, I had a good experience with CARCHEX and I was very satisfied with their rep ( % 40.83) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I found CARCHEX to be very knowledgeable and willing to work with me to provide the service I was looking for and at a great price! I would absolutely recommend them to friends and family ( % 41.25) They were pleasant and also prompt in providing my quote timely ( % 73.33) I like that it is transferable also ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I wanted to have coverage on my car because I use it as a commute car ( % 0.00) I got sold one on high pressure at the dealership when I purchased my car ( % 16.00) However, the price that they offered me was extremely high and the guy didn't explain everything ( % 16.00) It was obvious to me that they tried to put me on the high pressure and the rep tried to sell a product he didn't know ( % 8.00) The guy started out at $, then worked down to $, ( % -15.56) I bought the warranty from the Toyota dealership for $, ( % 0.00) But I was telling the guy that the price is not the only thing that a customer uses when they buy something ( % 0.00) They need to know the value and until they know the value, the price has no relevance ( % 0.00) So I had to come home, do my research and compare apple to apple ( % 0.00) I told the guy that I was most likely gonna have buyer's remorse and cancel it ( % 25.00) He said that I had days to cancel ( % 0.00) I was gonna keep what I had but what made me change to CARCHEX was that when I was looking at what they offered, there were more apples than what I bought for a lot less ( % 16.67) I bought CARCHEX for the same number of miles, , miles, and for seven years for $ ( % 0.00) My only thing with CARCHEX is when I went online and I put in my zip code, the site said there was no agent in my area ( % 0.00) So I called the - number and the guy explained to me that CARCHEX is out of Maryland and a person has to be licensed to sell in California ( % 0.00) But I still bought the warranty because the coverage is still good in California ( % 70.00) CARCHEX also said I can take my car to any dealership ( % 0.00) I don't necessarily have to take it to Toyota ( % 0.00) When I examined CARCHEX, I was expecting one answer but the salesperson exceeded my expectations in every area ( % 0.00) I asked him direct questions, which he answered, then he even gave me extra ( % 5.00) He should get a promotion because he did everything excellently ( % 100.00) He was not only knowledgeable about the product, but he could also do what I was trying to get the guy at the dealership to do – to show me the value, compare one to the other and show me why it benefits me to buy their product ( % -6.25) He was honest with me about it too ( % 60.00) It felt like cross-examining on things ( % 0.00) He was also very informative and patient ( % 20.00) After he explained everything to me, I told him that I was probably not gonna buy the warranty at that time ( % 0.00) I told him that I was gonna undo the first contract then come back and buy it ( % 12.50) There was no pressure and I did just that ( % 0.00) I cancelled the first coverage then I called the salesperson back and made the purchase about a week later ( % 8.33) I made the purchase over the phone by credit card and it was convenient to pay ( % 0.00) I had to finance and we had to set up stuff and do a debit for under $ a month for months ( % 0.00) So I pay as I go ( % 0.00) That was good stuff ( % 70.00) The car I purchased was a used car but it was barely used ( % 5.00) It’s still on the manufacturer warranty but if something goes wrong down the road, the $, I paid would be easily recouped ( % -7.41) I probably won't even have to use the $, that I am paying but if I did need the warranty, it's good to have ( % 70.00) Getting a warranty is more or less like buying auto insurance ( % 16.67) You buy auto insurance because you have to have it ( % 0.00) Also, If something happens, you are covered even though you can’t pay out of your pocket ( % 0.00) And if you have to have insurance, it makes sense to shop around and compare insurance companies to see which one offers you the best for the least amount of money ( % 26.67) CARCHEX answered that question ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , CARCHEX is an extended warranty provider that had the best reviews and I wanted to make sure my car was taken care of ( % 75.00) However, the purchasing process was hideous and it was a little long ( % -11.88) But it was fine because I had a lot of questions ( % 41.67) Also, the representative who helped me was excellent ( % 100.00) He accomplished what I was looking for in a timely manner and got me a cheaper rate than what I was expecting ( % 20.00) CARCHEX is cool ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , The sale representative did a great job was very friendly and knowledgable ( % 64.38) Ask me if I had any questions ( % 0.00) The sale representative explain the policy to me and explain that I had thirty day cancel the policy if I was satisfied with it ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I already had CARCHEX coverage for three years on my existing vehicle and I had taken it in for repair a couple of times ( % 0.00) There were no issues in getting it all serviced and done ( % 0.00) I extended the coverage for several more years and the rep was courteous, very helpful, and quick during the purchase ( % 32.67) He wasn't pushy and I was very comfortable ( % 52.00) I also get good customer service from CARCHEX and my interactions with the reps are friendly and professional ( % 39.17) There are no haggling or hassles any time which are a good thing ( % 70.00) CARCHEX is simple and having a warranty on my vehicle really helps ( % 10.00) It is very valuable as well because I run into unexpected issues a couple of times and the cost for maintenance is very high ( % 16.93) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , CARCHEX was endorsed by a bunch of people and it was not just BBB, but they're also accepted by national places and that makes the difference ( % 0.00) They are the only one to have that much recognition ( % 10.00) Their credibility and stature, and how reputable they are made me choose them ( % 50.00) Purchasing the policy was a lot faster than I thought ( % 0.00) The rep that I dealt with was very friendly and he listened to me a lot ( % 48.75) The policy was fairly cheap for six years with its coverage ( % 40.00) It's worth it ( % 30.00) I had a pretty good experience and the only thing that annoyed me a little was they didn't fully explain the coverage ( % 7.25) They went through it a little quickly to just get me to purchase the policy ( % 7.29) They just wanted to sell it ( % 0.00) But I really like to look through everything that I'm purchasing ( % 20.00) I would have much rather been able to do it online, but I wasn't able to ( % 40.00) But the process was fairly straightforward ( % 37.50) It's not like the rep lied to me ( % 0.00) I just don’t think that they spend enough time fully explaining everything and telling people what they are getting into ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I was nearing the end of the warranty period on my car and I figured my truck is seven years old now, so it was time to add a little extra warranty ( % -2.92) I got one from CARCHEX and it was an A- experience all the way around ( % 0.00) The rep who assisted me was very friendly ( % 48.75) He answered questions and was very knowledgeable ( % 20.00) I also liked that he took interest in me ( % 60.00) Plus, CARCHEX added a discount because I’m a veteran ( % 0.00) All in all, having a protection plan is very valuable ( % 20.00) If you don’t have a little extra there, having work done on your car is gonna cost some money ( % -9.38) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I have a vehicle and I was not sure whether I was going to keep it long term or purchase a new one ( % -5.45) I sought extended coverage and had a very good experience at CARCHEX ( % 91.00) I had a lot of questions and yet they were very patient with me ( % 20.00) Their reps answered my questions and were very knowledgeable ( % 20.00) I've told a couple of people who have an older model car to look into getting a warranty with this company ( % 16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I have my Mercedes Benz covered with CARCHEX ( % 0.00) I needed the coverage in case of expensive repairs or if anything happens on the road ( % -50.00) CARCHEX's rates were reasonable, and their reps were very professional and nice ( % 31.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , The extended warranty we had on our vehicle was gonna run out, so we had planned on trading the car in ( % 0.00) However, we got to thinking that at our age, I don’t wanna trade our car in and have more car payments, so we decided to purchase another extended warranty ( % 50.00) CARCHEX had a better price, so we went with them and we were able to set everything up online ( % 50.00) The rep was very pleasant on the phone and very accommodating and answered all of our questions ( % 57.67) He asked us what our plans were and we told him that we had thought about trading our car in and purchasing another one but decided I liked this car and I was gonna keep it ( % 60.00) We are able to not worry about the payments coming through or having to mail off payments because it is direct payment or online payment ( % 30.00) Having a vehicle protection plan is very beneficial, especially given our age, and the fact that the price of a new vehicle is out of this world for us ( % 11.21) We’ve almost got it more than half paid off and with the plan being over three years old now, it has worked out much better for us ( % 23.33) I would tell my friends that CARCHEX is worth it, especially if you wanna keep the vehicle you have and keep the prices within your budget ( % 15.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I bought a vehicle from a dealership and got screwed on their warranty ( % 0.00) But the old car I got is always good ( % 40.00) It doesn't have high miles like some older cars ( % 16.33) However, when you have bad credit and you have to get an old car through a place, you need all the coverage you can get ( % -30.00) Otherwise, you’re gonna be back to square one ( % 0.00) With an extended coverage, I can have peace of mind knowing that if you get in trouble, somebody’s gonna tow you and you don’t have to have the money right then and there ( % 4.29) I looked online and Carchex's price was phenomenal ( % 50.00) Also, their coverage seemed to cover a bit more than most others ( % 50.00) I had a car that had a leaky sunroof and that could lead to a lot of major issues that warranties won’t cover ( % 6.25) If I can get something going on with my sunroof, Carchex will take care of it and that will save me money in the long run ( % -5.00) So far, everything their rep said has come through ( % 10.00) I'd recommend Carchex to everyone ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , There was a time I became ill and had a financial jam ( % -25.00) I had to quit making my payments for my CARCHEX auto warranty so the coverage had lapsed ( % 0.00) I called the company to notify them and get things started up again ( % 0.00) Their rep, Jerrick was excellent ( % 100.00) HE was genuine, honest and very informative ( % 40.00) I asked him a lot of questions and he answered them for me ( % 0.00) If he didn’t know the answer Johnny-on-the-spot, he’d refer to the contract and see the coverage plan ( % 0.00) He wasn't a pushy salesperson type either to add ( % 0.00) Overall, I've had a great experience with this company ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , When I looked up auto repair, there were some comparisons and I saw that CARCHEX was highly rated ( % 16.00) I called them and was offered their Premier Plan ( % 0.00) The representative was very knowledgeable but I was going a little bit deeper and I had some questions ( % 0.63) I was transferred to a supervisor and my questions were answered ( % 0.00) He was very good about it too ( % 91.00) CARCHEX is also used by some major vendors of automobiles and that was one of the things that made me go with it ( % 6.25) At this point, I have read the plan clear through and I think it will be good for me ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I have three vehicles, and they all have extended warranty ( % 0.00) I have CARCHEX's number one competitor on two other vehicles, and I've had them for years now ( % -12.50) I noticed that CARCHEX was very competitive and covered quite a bit more a lot of times, compared to its competitors ( % 35.00) Purchasing the plan was fairly simple ( % 0.00) CARCHEX had helpful individuals over the phone ( % 0.00) They had good etiquette and were courteous ( % 65.00) They told me what packages they'd offer after I gave them simple information, as far as make, model, year and they were, "This is what we got, this is what it covers ( % 5.00) Do you have any questions?"Also, the specialist that I worked with was an all-around pleasure ( % 20.00) The guy was really knowledgeable ( % 20.00) He put me on hold one time because I had a really specific question ( % 0.00) But he was back on the phone within a minute, explaining the answers to the best of his ability ( % 50.00) I would recommend CARCHEX and I'm actually thinking about changing sides after all these years with Endurance, slapping CARCHEX on all my vehicles ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , Tashaun helped me and did an excellent job! He is very nice, patient and extremely knowledgeable about my plan ( % 55.17) He answered all my questions ( % 0.00) He took his time to explain how to continue my current plan and gave me an excellent price for being a continuing customer ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , It seems to me the sales people are looking to make the sale and not really look out for the customer's best interest ( % 45.00) My BMW I is currently under warranty and passed the required mileage and days to be covered ( % 0.00) They seem to keep finding a reason to deny my claim because my transmission needs repair and I just purchased the warranty ( % 0.00) I feel this might end up a lawsuit ( % 0.00) I feel let down, especially after that sales pitch that sold the deal ( % -7.78) I'm hoping my customer service rep ( % 0.00) will help me getting it approved ( % 0.00) He is doing a great job for me I must admit ( % 80.00) CARCHEX a contract should be honored ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I belong in the Porsche car club and then with the BMW car club, and several of those members recommended CARCHEX ( % 0.00) I called CARCHEX directly, and the guy who handles the accounts in my area contacted me, and was very smooth, got everything taken care of in about minutes ( % 31.00) He was very professional, answered all my questions, had all the answers right on his fingertips ( % 20.79) He knew his stuff, he knew the product he was selling, and he knew the options ( % 0.00) I had a great experience with CARCHEX ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I was approaching , miles and any number of things that go wrong after that point usually isn’t a cheap fix ( % -8.75) A problem usually dominoes from there ( % -25.00) I started looking at what my factory warranty was and realized that all was past and expired ( % -25.00) So, I got an extended warranty for my vehicle and had the extra comfort if anything bad happens ( % -35.00) I looked up everything and CARCHEX was one of the top three companies ( % 50.00) The reviews all said that they were the easiest whenever it came to getting everything done and what people had to put down ( % -15.56) CARCHEX was the first one I called, and it was exactly like they said ( % 25.00) Everything was pretty cut and dry ( % 9.17) The rep who helped me get all set up was awesome and prompt ( % 100.00) She stayed on top of issues and sent over all the information that I needed right away ( % 39.29) My concern on the vehicle is when I start getting to the higher mileage, and things like the engine, the transmission and suspension ( % 25.00) She explained everything thoroughly to make sure that I was picking the right package, for what my concerns were ( % 39.29) For the extra coverage of people's cars, especially if it’s something that they drive all the time as I do, they should do it with CARCHEX ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , Daniel and Ryan ** were great ( % 80.00) Gave me a very good contract and great customer service ( % 85.50) Ryan especially was able to even get me to get out of another contract ( % 25.00) ( % 0.00) ( % 0.00) Well ( % 0.00) ( % 0.00) ( % 0.00) I am gullible when it comes to stuff like this but that's besides the point ( % 0.00) They were great ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I had a vehicle prior to this one and about almost two years, we traded it in and we got the vehicle we have now ( % 0.00) My husband and I decided we were going to buy me a different vehicle and he was gonna keep the truck ( % 0.00) Since we were gonna keep the truck, we decided to get an extended warranty on it to be on the safe side ( % 50.00) The truck is really still new, but you never know ( % 16.82) I checked all the benefits that came with CARCHEX plan and that sounded like the deal for us ( % 0.00) I like the pipes and the chassis and you can have a rent-a-car if your car has to be in the shop overnight ( % 0.00) I also like the towing and even the electrical stuff ( % 0.00) I purchased a Bluetooth camera that has the device Bluetooth ( % 0.00) We’ve always had problems with those kind of things and it's good that they are covered ( % 65.00) Their rep was nice ( % 60.00) He was really good at explaining everything ( % 70.00) Fortunately, I have not had to use it yet, but if I did, I can take it to where I feel comfortable and someone that I feel that I trust and they're not gonna just try to overcharge me ( % 40.00) And they have to deal with CARCHEX directly and they know their stuff better than I do so I don’t have to be consumed with all that ( % 30.00) I really hope this plan is actually what they said it is ( % 10.00) The rep said that if I call and I decided that I didn’t want it, I can stop it ( % 0.00) If I had to contact that day and said that I didn’t want it, they’d refund my money back ( % 0.00) So, I felt good about that ( % 70.00) One really good thing that they told me was that I don’t have to purchase a warranty from the dealership ( % 70.00) I can get it from them directly which was awesome because they know the dealerships don't cover some of the things that they cover ( % 55.00) So far, everything went nice and easy ( % 37.78) In fact, I’ve even spoken to other people about CARCHEX ( % -12.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I travel a lot and when I had broken down on the road, I had to pay more money for towing ( % -1.85) So I've learned that warranty is the best way ( % 100.00) It's very valuable and I got warranty on all my vehicles ( % 20.00) It saves my money ( % 0.00) With CARCHEX, everything was handled just fine ( % 41.67) Even the manager explained things very well and the customer service was very good ( % 55.50) I felt real comfortable ( % 60.00) I saw a good deal at CARCHEX but I’m still concerned ( % 70.00) I might end up going back to Lincoln because they have a better offer ( % 25.00) They’re offering $, for the same package CARCHEX’s offering me ( % 0.00) I’m paying $, with CARCHEX so I would be saving over $, ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I usually check with Consumers Reports online for information on needs I suddenly face, i ( % -12.50) e ( % 0.00) , my warranty policy expired and was in urgent need of replacement ( % 0.00) CARCHEX was No ( % 0.00) on that list ( % 0.00) ( % 0.00) ( % 0.00) It is a great relief for me ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , You can't ever have enough coverage, especially for older vehicles ( % 5.56) They break down quite a bit and because of my vehicle's high mileage, I was limited when picking a plan ( % -2.23) Nonetheless, the front end of the plan I got from CARCHEX seems really good ( % 70.00) The guy I dealt with was also really detailed in trying to get me all these discounts ( % 40.00) I liked what he showed me ( % 60.00) He also called and kept up with me ( % 0.00) It’s the reason I even signed up with CARCHEX ( % 0.00) I’m a forgetful person but he was very on top of things ( % 27.50) He was easy to work with and I would recommend people to talk to him ( % 43.33) I like him ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I’ve dealt with extended warranties before ( % 0.00) I’ve bought a vehicle that is in a very nice shape but had a lot of miles on it, so I wanted my vehicle covered to protect myself ( % 78.00) I was shopping around for extended warranties and nobody would take me because they wouldn’t do over , miles except for CARCHEX ( % 0.00) I called them up and gave the guy my information, and the deposit ( % 0.00) Having the vehicle protection gives me peace of mind ( % 0.00) Purchasing with CARCHEX was a fantastic experience ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I bought a used truck for my wife and I wanna make sure she doesn't have anything to worry about ( % 50.00) I put an extended coverage on it and I opted for CARCHEX based on internet research ( % 0.00) I gathered that they do what they say and that they pay the claims when they are valid ( % 0.00) Getting the plan was an easy process and the reps that helped me were knowledgeable and prompt ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , Tyler was very helpful and answered all questions I had about the products I was interested in ( % 22.50) He was very polite and easy to talk to ( % 31.67) He understood my concerns and respected my reluctance with good character ( % 70.00) The product he sold me seems very appropriate for my vehicle and your company was recommended by the dealership I use to repair my vehicle ( % 65.00) Since I purchased it, no one but the dealer has worked on it ( % 0.00) This warranty will allow me to continue to have the best care for my car to keep it on the road for a long time ( % 47.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , My car is expensive ( % -50.00) If something happens to it, it’s expensive to fix ( % -50.00) The first company I chose for an extended coverage said they don't cover that car ( % 25.00) CARCHEX was the second one that I chose and they said they will cover it ( % 0.00) Getting the CARCHEX plan was quick, simple and easy ( % 25.56) The rep I had was good ( % 70.00) I'd tell my friends to get CARCHEX ( % 0.00) Having a vehicle protection plan is extremely valuable ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I bought a used vehicle and I didn’t wanna be stranded on the side of the road, so I got an extended coverage ( % 0.00) Also, when you're taking care of an elderly person and foot most of the bills, you got that extra security as far as you can get the vehicle repaired or fixed ( % 17.50) I hooked up CARCHEX with my other vehicle and they got it done so well ( % -12.50) I sold it to a little old lady who got grandkids and she enjoyed it ( % 13.75) Some CARCHEX reps were knowledgeable, although when I was filing for the claim for the old vehicle for the young lady, it took a long time, about seven days ( % 5.00) She didn’t file for a rental car and she just wanted to get it fixed, and CARCHEX came through with it ( % 10.00) I am very satisfied and we never had any problems ( % 65.00) Whenever I talk to them and have an issue, they always say, “Three options right here ( % 28.57) We can do this ( % 0.00) We can do that ( % 0.00) ” Then, I tell them, “Okay ( % 50.00) Let's go ( % 0.00) ” They like to get things fixed ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I had a very good experience with CARCHEX ( % 91.00) I've had a couple of problems with my vehicle and I got a bumper-to-bumper extended warranty from them ( % 0.00) I worked with Ryan and he was great ( % 80.00) He was honest and I really liked him ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I've always wanted to have an extended coverage when the factory warranty ended ( % 0.00) My mom uses CARCHEX and when I bought my protection plan from them, they were extremely helpful ( % -12.50) I talked to two or three different people that did what they could for me ( % 0.00) They answered everything I needed to know ( % 0.00) The rep who helped me was good and she explained what warranty I could get and she knew everything about the coverage that we were discussing about ( % 70.00) You pay for the warranty but if you have one major breakdown and a warranty to cover it, then it pays for itself ( % 6.25) So, it’s very valuable ( % 20.00) I fixed vehicles without a warranty and it sucked ( % 10.00) It was way more expensive ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I purchased a vehicle that has , miles with the warranty out on it ( % 0.00) With all the electronics that this vehicle has, who's gonna work on it? Also, today, you can't just take your vehicle to anybody to work on it ( % 0.00) So, I decided to get an extended coverage and went with CARCHEX ( % 0.00) The experience was great ( % 80.00) I couldn’t ask for a better service ( % 50.00) I thought it would be a high pressure sales experience, but it wasn't like that at all ( % 16.00) They just kinda told me what they had to offer and I thought it was a pretty good deal ( % 47.50) They were a great help to me ( % 80.00) I would recommend CARCHEX to a friend any minute ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , The existing warranty on my vehicle was running out ( % 0.00) I looked up CARCHEX on the internet and they seemed to be the best rated out there ( % 100.00) They sent a quote to my email and explained everything ( % 0.00) They are cheaper than the Ford warranty by several hundred dollars and they seemed to be very friendly on the phone ( % 24.38) They called me probably half a dozen times then I went ahead and did it ( % -16.67) They were very nice and didn't pressure me ( % 78.00) CARCHEX is good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , My vehicle is getting up there in mileage, and wanting to make sure it would be taken care of without any huge out-of-pocket expenses, I got extended coverage for it ( % 45.00) It’s very valuable when your vehicle started to age ( % 20.00) The CARCHEX rep that I spoke with made sure that I knew what I was doing by asking a lot of questions, and it made things very easy ( % 53.17) He was excellent ( % 100.00) These people are very informative and professional ( % 15.00) I’d recommend them, and I already have ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I bought an Audi and I wanted some coverage in case anything went wrong ( % -50.00) I researched the price and coverage and found CARCHEX ( % 0.00) Their reps were knowledgeable and got everything timely ( % 0.00) It was pretty clear what they offered and I got the warranty in about a day after calling them ( % 17.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , Having a vehicle protection plan is very valuable ( % 20.00) I had an account with CARCHEX before with another vehicle ( % 0.00) I liked the experience I had with that car so I decided to go with them again ( % 60.00) For this purchase, I got it for my mother's car ( % 0.00) I called and spoke with Ryan, the vehicle protection specialist ( % 0.00) He was very nice, patient and he gave me all the information that I needed ( % 78.00) He put my mom on three-way call with me, so I discussed everything in detail with my mother, and the process went very smoothly ( % 52.00) I have complete faith in the service that I received on both times that I purchased from CARCHEX ( % 10.00) I will most likely go with them again for my vehicle when it's out of warranty ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , We have a really good hybrid vehicle and we really don't want to lose it ( % 45.00) We purchased it with manufacturer's warranty and we also decided to get it an extended warranty from CARCHEX ( % 0.00) The representatives we dealt with were very good ( % 91.00) They explained everything to us and were very helpful ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , Having a vehicle protection plan is valuable and I always buy extended coverage for my vehicle ( % 0.00) I Googled CARCHEX and it's at the top Best Warranty Companies and I picked that one ( % 75.00) Their rep was nice and knowledgeable ( % 60.00) If someone asks me about CARCHEX, I would recommend it to them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , Purchasing an extended warranty from CARCHEX went too easily and I found that their rep is very good at his job ( % 67.17) He was a very honest person and he assisted me with any questions that I had ( % 78.00) However, I canceled my extended coverage with them as they have a bad reputation for following through and paying ( % -35.00) I’m trying to get a refund and they were not honest with me ( % -30.00) They said there would be a -day refund process ( % 0.00) But when I got the letter back, it was to days ( % 0.00) In addition to that, I could not cancel over the phone and I’ve got to write an official letter to them ( % 0.00) I’ve never had to do that before ( % 0.00) CARCHEX is a terrible company ( % -100.00) They are a big, unworthy organization ( % 0.00) I would not recommend them to anybody ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I had an extended coverage for my vehicle before, but I couldn't get in touch with the company that I was with to reinstate it ( % 0.00) I looked for a new one and found CARCHEX ( % 13.64) The protection specialist I worked with was great ( % 80.00) His name is Anthony and he gave me a great deal ( % 80.00) He sat there and took time to explain things ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I was thinking about either getting a new car or an extended coverage for my vehicle ( % 13.64) Getting coverage was cheaper to do so I went online and looked up for people who were reputable ( % 50.00) People were saying that CARCHEX was with different companies including AAA ( % 0.00) In the past, I always thought extended coverage was just a scam that people would call out for ( % -25.00) But those people told me it's a real thing ( % 20.00) And when I saw that CARCHEX had partnered with AAA, I knew they were legitimate ( % 0.00) The guy that I spoke with on the phone was very nice ( % 78.00) We talked for a while and he said everything ( % 0.00) I’m very satisfied with CARCHEX ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , The factory warranty of my car had run out ( % 0.00) CARCHEX was rated good and when I read customer reviews and testimonials, it seemed like it was legit so I got the extended coverage from them ( % 70.00) Their reps were polite and knowledgeable ( % 0.00) They gave me what I wanted and answered all the questions instead of scripted answers ( % 0.00) They gave me an option but it wasn’t satisfactorily so they adjusted it and made it good for both parties ( % 70.00) Overall, the purchasing experience was fairly easy ( % 21.67) But I'm going to call up and cancel it tomorrow 'cause I sold the car ( % 0.00) Depending on what kind of car I would buy, I might be calling them back and start the process over again ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I was told that the coverage was bumper to bumper ( % 0.00) Well, it was not ( % 0.00) For example: It did not cover the complete engine ( % 10.00) It did not cover the convertible top ( % 50.00) I understand it does not cover tires, battery, brake pads, etc ( % 0.00) Or pre-existing condition ( % 0.00) BUT, this is not bumper to bumper ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I had a vehicle protection plan from another company ( % 0.00) Then, I went with CARCHEX because of the price and the mileage ( % 0.00) It was easy to purchase a warranty from them ( % 43.33) Also, the interactions I had with their rep went smoothly and very well ( % 30.00) The rep assisted me thoroughly the most part ( % 50.00) Working with them was pretty cut and dry ( % 9.17) If someone asks me about CARCHEX, I would definitely tell that person to check them out ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , Received a call immediately for a quote and the process was quick and easy ( % 38.33) The agent answered all questions and was articulate in explaining the warranty contract ( % 0.00) The price received is satisfactory ( % 0.00) Moreover, they gave a -day money back guarantee and if I want a refund, I can ask within this timeframe ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , Ben was very helpful! I feel completely comfortable with my purchase of the American Shield warranty ( % 21.67) Ben was professional and persistent ( % 10.00) I feel very confident that this was a great value! My Nissan Rogue had only , miles on it and to be able to purchase a bumper to bumper to miles / years takes the worry out of buying this used car ( % 53.75) Ben is great at what he does ( % 80.00) He deserves a raise! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I had a really great experience purchasing my extended warranty through CARCHEX ( % 80.00) The customer representative was very helpful in getting me the coverage I needed for my Audi Q at a reasonable price ( % 20.00) Though my buying experience was made simple and easy, the real test is how well the coverage works and how American Auto Shield takes care of its customers when a claim is made for a repair ( % 15.83) I only hope that my experience from here on is great, but only time will tell ( % 26.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I had shopped around for an extended warranty for a used Honda Pilot that I purchased with , miles on it ( % 0.00) I was offered a deal with years , miles from the dealership where I purchased the car and was shopping around online to see if there was anything comparable ( % 0.00) I spoke with Aleesha ** with CARCHEX and she quoted me a price that beat the one I had been quoted by the dealership with years and , miles ( % 0.00) I knew that the mileage was an issue so I made sure that the in service date was not being used and she assured me that it was seven years of when I signed up for the policy ( % 50.00) The one question I didn't ask was the mileage start from the day I purchased the extended warranty, unfortunately the mileage was from the start of the original odometer reading of miles ( % -6.25) I assumed the mileage just like the date was from the day that I purchased the extended warranty ( % 0.00) When I reviewed the policy I realized this and spoke to Aleesha and she said she informed me of that ( % 0.00) I don't recall that I just remember being fixated on the seven years and when that started and when I learned that it started the day I set up the policy I thought so did the mileage ( % 0.00) When I looked at the final contact it only went to , miles and I was thinking all along that it was going to go to , (, + ,) So since I already have roughly , miles on the care I would only be insured for , miles left on the policy ( % -2.00) When I learned of this I called and spoke with Aleesha and asked specifics about the mileage and said that I thought everything started the day I signed up for the policy and she informed me that it didn't ( % 0.00) I asked if I could get out of the policy because knowing that I would have gone with the other company where I would get more mileage out of their offer ( % 18.75) She was very nice and got me over to someone who helped me terminate the contract with CARCHEX ( % 78.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , A plan that's really too expensive ( % -15.00) When I called back to get a lesser plan I ended up with the same plan only $ less ( % -3.33) The guy is good! But I'm not happy ( % 23.75) The plan sounds really good, though ( % 70.00) The whole thing is a gamble, really ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , Parts I'd like covered aren't covered ( % 0.00) Was mislead and now that I finally have the book and can see what is and what isn't covered I want to cancel services ( % 0.00) I no longer want this plan ( % 0.00) I'd like to be refunded yet office is closed early is you're anywhere but est ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/11
Original review: Nov ( % 37.50) , I talked with salesman and sales manager in Hunt Valley and they thoroughly explained the plan in plain layman's terms and answered all the questions I had ( % -21.43) Very professional and well knowledged in the plan ( % 13.00) Talked with another company and they talked fast and really wouldn't let you get a word in ( % 20.00) Your company is highly recommended by me ( % 16.00) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , I bought a third vehicle that came with no warranty ( % 0.00) It was a used car in decent shape and with low mileage for its age ( % 8.33) I have extended warranty through the dealerships for my other vehicles so I chose to reach out and get one on this car as well to make sure it's protected in case something happened ( % 18.75) I reached out to another company and they were hassling me a lot and trying to force me to go with them, so I blocked their numbers and looked into CARCHEX ( % 0.00) They were decent and not pushy ( % 16.67) They worked with me to get the best pricing possible and I was pleased ( % 50.00) The rep was wonderful in making sure that I was gonna be covered for the main parts in the event that something happened since there are some known issues out there with the vehicles ( % 55.56) He was looking out for me a lot as if he was purchasing it and that’s what he would do ( % 0.00) He was neat and great ( % 80.00) I would recommend CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , I have a Saturn Sky and it's a -year old car ( % 10.00) Everything has been replaced, so it's in great shape ( % 80.00) It's not like it's gonna break down in , miles, but other things could ( % -14.03) For example, I had the compressor go out a couple of weeks ago ( % 0.00) I looked into getting a coverage for my car and it looked like CARCHEX might have been a good company and when I talked to Endurance which is the top company, they said that CARCHEX is okay, but they're not that great ( % 62.50) The people at CARCHEX were not honest with me when I bought the plan ( % -30.00) They said that I was gonna pay $ on the first, and then I would wait days, and if I got any incident, I will be covered ( % 25.00) However, that's not true ( % -17.50) When they sent me the booklet, I read the booklet, and it says days plus , miles ( % 0.00) I don't put that many miles on my car ( % 50.00) I drive my car maybe two or three times a week and it would take me forever to make , miles ( % 0.00) CARCHEX's rep guy talked to us through the phone and the manager got on there ( % 0.00) The manager was weird as hell ( % -50.00) He kept screaming, talking and did not give me a chance to explain anything ( % 0.00) I could not get him to transfer me over to the area to cancel the contract ( % 0.00) I told him that with CarShield, it was a -day wait time and then I could go ahead and make a claim if I needed to, which I did ( % 0.00) Although CarShield fell through on what they covered, there was no , mile wait time with them ( % 0.00) I told the manager that I wanna be out of this coverage ( % 0.00) So I did what they asked me to do online ( % 0.00) They sent me something to fill out and I sent it back ( % 0.00) Then they sent back another thing, and they said that they needed me to write a letter and tell them all of the things ( % 0.00) So, I did that and the letter would go out in today's mail ( % 0.00) It was a bad experience with CARCHEX ( % -70.00) I keep thinking about it and I think my powertrain is gonna go at least to , or , ( % -30.00) So maybe, I'm just gonna blow the whole thing off because it's in great condition and I would pay for the expenses as they go ( % 50.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , My son drives the vehicle and I want him to be safe so having a protection plan is very valuable ( % 35.00) When the car was paid off, my son wanted to keep it and I thought we would protect it with an extended coverage ( % 0.00) We used CARCHEX over another provider since the salesperson that I worked with explained it better and my questions were answered better by him ( % 50.00) He was also very helpful and he was the only person that took the time to call me and explain everything to me ( % 10.00) They were willing to compromise a little bit on the price for me as well ( % 3.13) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , Everybody needs a vehicle protection plan ( % 0.00) My husband and I are older and we travel a lot, so we like to have a warranty ( % 16.67) My husband researched and found that CARCHEX is nationwide and has a great rating ( % 80.00) The representative named Ryan was great too ( % 80.00) He informed us of everything and he seemed to know his stuff ( % 0.00) Everything was smooth ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , The cost of repair of vehicles is expensive ( % -50.00) I can get hit with a $ repair in just a snap of a finger, a couple of hours of the labor and a lot of parts are high tech ( % 16.00) So it doesn't take much to get a set of $ repair or a $ repair car warranty ( % 20.00) I felt comfortable with the CARCHEX representative I dealt with ( % 40.00) He answered most of my concerns ( % 50.00) I knew exactly what I wanted, and he gave me time to think about it ( % 25.00) Then, he followed my instructions as to when I was ready to buy ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , I drive a lot and wanted extended coverage for my vehicle ( % 0.00) I liked the price and customer service of CARCHEX ( % 60.00) They weren't pushy and were honest about the price, what the plan included and whether it makes sense to pay absolute ( % 40.00) I've been working with the same agent since I've gotten the account ( % 0.00) He made sure to call back to check with me and make sure I completely understood what I was buying ( % 27.50) I appreciated that ( % 20.00) I set up monthly payments, which are affordable ( % 0.00) Based on past experiences, having extended coverage is valuable ( % -25.00) I know how things just seem to happen with cars at the worst times ( % -100.00) Having a warranty where I only have to pay $ as opposed to paying the whole bill will definitely be beneficial down the line ( % 1.11) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , I had some bad experience with an extended warranty company for my vehicle ( % -70.00) They asked me to stay but I didn't ( % 0.00) I had been with Carchex before for another vehicle and I know they are good so I contacted them and re-established more services with them ( % 60.00) Purchasing from them was simple and quick ( % 16.67) They still walked me through to let me know how things are ( % 0.00) They gave me the same type of plan from my previous vehicle and I got a cheaper and better rate than I had before ( % 11.11) It was really good because it fits my budget ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , I was jerked around with my previous vehicle protection provider ( % -16.67) After the warranty got expired, I looked up for another one ( % 0.00) I ended up with CARCHEX based on comments, ratings, and reviews that I compared ( % 0.00) The mileage is pretty reasonable as far the year goes ( % 18.33) The purchasing process was a breeze too and the associate who helped me through the process knew what he was talking about ( % 0.00) He's a salesperson, but I never felt like he was just trying to get me to purchase on it ( % 0.00) He really told the truth and solidified everything ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , Great customer service very personable and very willing to help meet your needs ( % 44.17) Even when I thought I was done the manager made the deal even better!!! Best and the deductible being so low will keep my business up and running stress free ( % 59.41) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , The regular warranty on my vehicle ran out ( % 0.00) It has a lot of electronics on it, so I figured, I'd better get some kinda extra coverage for it ( % 25.00) The dealer offered me a certain price for three years and there was no way that I wanted to spend that kind of money on just three years ( % 40.71) CARCHEX was the first one I saw online and the coverage they offered was for six years, so I went with them ( % 25.00) I had an enlightening and good experience with their reps ( % 50.00) They were good as far as any questions I had and they were knowledgeable ( % 40.00) The process took a little longer than I expected, but I've never purchased stuff like this before so that was why it was different ( % -9.58) And when I compared the cost of the policy to getting a big bad repair bill, it is worth it ( % -13.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , Repairs can be expensive so it is important to have an extended coverage on my vehicle ( % -5.00) I was looking for some warranties, and I saw that CARCHEX was approved by the Better Business Bureau ( % 50.00) The guy I worked with made the purchasing process smooth ( % 40.00) He was excellent and he gave me a good rate ( % 85.00) Also, he was familiar with the car I drive because he drives a similar vehicle ( % 18.75) So, he made sure that it is covered on everything and that if ever I ran into something, I’d be situated ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , I bought a used car and I needed a warranty for it ( % 0.00) I had talked to several providers and some of them were more pushy, on the salesman's side, while I really liked what Sean, the representative from CARCHEX, had to say ( % 36.67) He was very open, honest and professional, and was not pushy ( % 23.33) I just had surgery, so I wasn’t back to work yet, and Sean told me to take my time ( % 0.00) The payment plan was also explained that I could do it for many months depending on how much I could afford ( % 35.00) So, I chose the months ( % 0.00) Their prices are very reasonable too and the warranty got a lot more coverage than some other policies ( % 21.17) My boyfriend is working on a policy with them right now as well ( % 28.57) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , We bought a used vehicle ( % 0.00) And then when we were at the dealership, they were pushing the extended warranty on it ( % 0.00) We thought about having it so that it would protect the car if we were to transfer it to our daughter in the future, but when we looked at different people’s extended warranties, the process of doing that wasn’t very good ( % 30.33) We’re getting older, so we don’t know for sure if we’re gonna just be able to transfer it to her ( % 38.89) It just wouldn’t get done right, and she wouldn’t get the advantage of it ( % 28.57) I called CARCHEX and talked to them ( % 0.00) It sounded like the company and everything they said were good ( % 70.00) They told me all the benefits and then they gave me several discounts but it’s still was close to $, to get it ( % 0.00) At the time, I didn’t really know if I wanted that or not, so I thought about it ( % 20.00) We decided not to take it ( % 0.00) Then I started looking at it, thinking about it ( % 0.00) And then I signed up for CARCHEX but I cancelled it because I don’t really think it’s what we need ( % 20.00) We have a certified GM vehicle which comes with extra warranties on it ( % 0.00) So, in the end we decided not to get extended warranties on it because we don’t drive very much, so we’re not gonna put that many miles on it ( % 38.00) I also paid CARCHEX $, so I’m hoping to get refunded on it ( % 0.00) The reps from CARCHEX were okay ( % 50.00) But the one thing that I had a problem with was that I was trying to get back to them so that I could cancel it, and I couldn’t get anybody ( % 0.00) I had their numbers ( % 0.00) I called that and then they didn’t call me back ( % 0.00) So then I just went ahead and called in and got whoever, and told them that I wanted to cancel it ( % 0.00) They said it was gonna be a couple of weeks for them to send me a contract but then after that, I don’t wanna be charged ( % 0.00) The rep talked me into setting up the installment plan, so I did it ( % 0.00) They sent me the form to cancel it and I’m trying to fill out the form, but it asked for a contract which I didn’t have one ( % 0.00) So, I used the customer number instead ( % 0.00) I called back the same person that I’ve done that with, and I couldn’t get him ( % 0.00) He wouldn’t call me back ( % 0.00) They also asked for a letter ( % 0.00) I made one and then I copied the thing that they sent me and put that with my letter and fill it out the best I could and sent it in, and I’m hoping for the best ( % 100.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , I have a Mercedes and when I was at the dealer, they told me that my warranty would be up at , miles ( % 0.00) I'm at , miles and they told me to get a warranty before my warranty was up ( % 0.00) They told me that a lot of their customers have CARCHEX ( % 0.00) The CARCHEX rep was good, but there was one thing that was left out ( % 35.00) I was told that everything will be covered from bumper to bumper ( % 0.00) I read the coverage and there was a lot of stuff that isn't covered ( % 0.00) I had to call back and get them to add the emissions warranty package with my warranty ( % 0.00) I'm glad I looked at it and read it ( % 50.00) The price was high and they had to break it down into longer monthly payments ( % 0.22) They told me that they were gonna work something out, but they just extended it to a longer period of time ( % 0.00) They didn't give me a discount ( % 0.00) It is $, for four years and only , miles ( % 0.00) That's about $, for every , miles, which is like paying $ ( % 0.00) to $ ( % 0.00) per mile that you drive ( % 0.00) Paying $ a month for a note is not something I wanna do, then I have to pay another $ more for coverage ( % 50.00) That's $ and then another $ for the insurance ( % 0.00) It is almost $, a month to operate this vehicle ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , To make sure I was not stuck with a broken car and a broken wallet at the same time, I looked into getting an extended coverage ( % -7.50) The salesperson from CARCHEX was nice, straightforward and gave me all the information on my questions ( % 48.75) He was knowledgeable and pushed me a little but in the right direction ( % 4.91) He helped me decide and gave me options ( % 0.00) He was also easy to work with ( % 43.33) I just purchased the warranty and hopefully, I wouldn’t need to use it but I will recommend CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , My extended warranty expired ( % 0.00) I wanted to keep the vehicle and to have some coverage on it ( % 0.00) I've done some research and gone to CARCHEX, but they had some typical sales tactics about wanting me to purchase there on the phone and not wanting me to review the policy, but I was persistent on reading it first ( % 4.17) They offered me about five different policies before we found one that was suitable ( % 27.50) It was pretty straightforward and easy to set up the plan ( % 35.28) They sent me some emails, I read the policies, they called me two or three times, and when I finally agreed to it, I just had to finalize the purchase through the email ( % 0.00) Having a car protection plan is worth it ( % 30.00) But, it still depends on your personal situation ( % 0.00) If you're going to purchase one, make sure to read the policies and the fine print first before buying ( % 38.89) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , My car's factory coverage didn't seem to cover everything that we needed to cover for a very long period of time, especially electronics ( % -3.25) A protection plan for a vehicle is a necessity ( % 0.00) I've been through it with three other vehicles ( % -12.50) I looked into extended coverage and I ended up getting one from CARCHEX as theirs has the same price for more coverage ( % 25.00) Also, their staff was knowledgeable ( % 0.00) The first gentleman I talked to passed me over to his manager ( % 25.00) He went into it in more depth and really covered what the coverages were and it was what I was looking for ( % 35.00) It was a good buying experience ( % 70.00) I've already recommended CARCHEX to another family member ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , We took out a CARCHEX policy because of the wonderful reviews but realized we should have stayed away from them ( % 100.00) They told us that our policy would cover engine repair/replacement and that is exactly what our policy says ( % 25.00) When our car engine blew CARCHEX decided that it did not "die" a particular way so that engine would not be covered ( % 16.67) This was not clearly indicated in our contract and was worded in a way that was very confusing ( % -22.00) Go somewhere else if you can ( % 0.00) ( % 0.00) ( % 0.00) also beware of their customer service ( % 0.00) ( % 0.00) ( % 0.00) we were placed on hold for over an hour and transferred at least times EVERY TIME we called ( % -30.00) Very frustrating ( % -52.00) Either they were hoping we would just give up or really did not care ( % 20.00) I will post this review on other sites because I don't want this to happen to others, particularly senior citizens ( % 2.08) I have also filed a complaint with the Better Business Bureau ( % 10.00) Warranty shoppers please beware! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , When I purchased a protection plan from Carchex, everything was very easy and straightforward ( % 46.92) The protection specialist I worked with did very well and all the questions I had were answered ( % 20.00) I purchased the plan for peace of mind and overall, everything went well ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , Getting an extended coverage was something I had been wanting to do ( % 0.00) I own a Beemer, which I've had for about five months, and I was ready to go ahead and get me a warranty on it just in case ( % 40.00) I saw that CARCHEX was number one rated, so I went with them ( % 0.00) CARCHEX is also fairly priced ( % 70.00) Before, I had Red Shield, and they were decent ( % 8.33) I never used them other than I had to have an alternator replaced, and I felt like I was paying more with them than CARCHEX ( % 18.75) I worked with two gentlemen at CARCHEX and they were both knowledgeable ( % 0.00) One of them said that he owned a BMW, so he was familiar ( % 37.50) And he said that I was making a good decision ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , It’s reasonable to have a vehicle protection plan ( % 20.00) I have an expensive car that I wanted to make sure if anything happens in the future, it's not gonna cost me a lot ( % 0.00) I was looking for some quotes online and the next thing I knew, CARCHEX called me in the morning, and I bought their plan ( % 0.00) But I'm gonna cancel the coverage because there was another company which offered me a really great plan at such a lower price ( % 40.00) CARCHEX was good though, particularly with their people when I was purchasing the warranty ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , Having a vehicle protection plan is important ( % 40.00) My wife is gonna be using the car and I have to travel a lot so I want to have a peace of mind ( % 0.00) I was checking the internet which providers had a good review, and I found CARCHEX ( % 70.00) I had a good experience with the person that I was speaking to ( % 70.00) He answered all my questions ( % 0.00) He explained everything that I needed to know very well so I was able to make the decision right there ( % 32.86) I would recommend CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , I was pleased with the service & information given by your representative ( % 50.00) I was given fair pricing for my coverage ( % 70.00) All my questions were answered & explained in detail so I could understand my policy information ( % 0.00) I am satisfied with my coverage & the whole process of purchase went smoothly ( % 36.67) I would recommend CARCHEX to anyone looking for an extended warranty ( % 0.00) Thank you for service ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , I wanted my car to be covered in case something happens ( % 0.00) I purchased a warranty from CARCHEX who did a really good job getting it where I could afford the payment each month ( % 70.00) They worked their butts off to get the payments where I needed them ( % 0.00) The representative gave me all the information that I asked for and assisted me very thoroughly ( % 20.00) Gary, his supervisor did real good for me, and he made sure I could get my car covered ( % 75.00) It’s really good that I’m gonna have protection for now ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , I had extended coverage on my vehicle when I bought it and I was under the assumption that when I paid it off a year early, I'd still have that insurance ( % 10.00) But, I didn't ( % 0.00) I saw a CARCHEX commercial on TV and thought of calling them ( % 0.00) When I did, the rep was a little pushy so I didn't get the extended coverage from them yet because I don’t like pushy people ( % -18.75) I also told him that the price was a little too high for me ( % -1.38) When he called me back, he told me that he could lower it for me ( % 0.00) Since I still have low miles on my vehicle, the price was still kinda high, and so I told him that ( % 8.00) But then, he was able to lower the price again, so I went ahead and did it ( % 50.00) The rep was knowledgeable, though ( % 0.00) I had a lot of questions and he pretty much answered all of them ( % 22.50) I asked him what is the kind of coverage, what does it entail, and what is covered on my vehicle ( % 60.00) He said it was bumper to bumper then went through the whole list of things that are not covered ( % 20.00) He also told me what would be my deductible and said that I can take my vehicle anywhere I wanted because they're local ( % 0.00) I have a backup vehicle just in case something happens to my car, but it feels safer to have CARCHEX ( % 0.00) I work at : at night, so I don’t get home until midnight ( % 0.00) My coverage has roadside service ( % 0.00) I know that if I have an issue, I can call a tow truck, wait for it without getting out of the vehicle, and have my car taken right to the dealership or anywhere I want it fixed ( % 19.29) Then, they can do whatever and find out what's wrong and I don’t have to worry about it ( % -50.00) Unlike with AAA, which mine was cancelled because they're mad expensive, you can get the coverage where you get more tows, but you're only allowed three a year ( % -15.63) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , This company is an absolute rip off! I purchased the warranty plan in April of ( % 25.00) I spoke with Ronnie ** at length trying to determine which coverage would meet my needs ( % 0.00) I have a BMW which repairs can be costly so I was researching protection ( % 0.00) My specific question was if the check engine light comes on, the repairs will be covered? The response was yes, anything dealing with the engine will be covered ( % 20.00) Fast forward, in August my check engine light came on ( % 30.00) Knowing I had protection, I wasn't too concerned knowing I would only be responsible the $ deductible ( % 10.00) Makes sense right? No, because the issue was an "emissions issue" not engine ( % 28.57) After going back and forth being told yes it should to no it's not, I was defeated and I assumed the cost of an $+ repair ( % 0.00) I was then offered a half-ass consolation from Adam regarding ( % 0.00) Previous call regarding TMS which I was initially told was not covered under the warranty ( % -8.33) He then went to explain that he notice in the system that I has inquired a few months earlier and it should have been covered and for me to schedule an appointment to have replaced which I did ( % -10.00) The dealership tried to explain to then when service request was submitted that the battery life was pretty much the same ( % 15.00) This means that is reading faulty now however it was recommended to replace all ( % 0.00) We went round and round back and forth ( % -13.33) Fast forward to a few weeks later when it was time for my inspection, the TMS stayed on ( % 0.00) All sensors are faulty (lol) ( % 80.00) Simple enough, right? All can be replaced now so request was submitted ( % 9.52) Carchex indicated that they would send out an inspector within hours ( % 0.00) The inspector went out to the dealership and received confirmation all sensors failed ( % -50.00) My deductible $ ( % 0.00) The total was over $ ( % 0.00) and Carchex only paid $ ( % 0.00) and the remaining balance was my responsibility ( % 0.00) The explanation provided was regarding a market rate for repairs ( % 0.00) I have tried to access coverage at times and each time I have gotten either a denial, push back or an unreasonable explanation ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , If you have a BMW, having a warranty is very valuable ( % 20.00) Auto parts are expensive ( % -50.00) I got a plan from CARCHEX as they were one among those with the -star reviews and the pricing was right for me ( % 28.57) In buying the warranty, everything was pretty self-explanatory and simple ( % 12.50) The finance individual and the individual who took care of me with the plan were very informative ( % 6.67) They also answered every question that I had ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , Everything worked out good with CARCHEX ( % 70.00) There were two people I talked to, and they were both good ( % 70.00) They were telling me everything including the benefits and they also got the price down reasonable for me ( % 2.22) They didn't tell me how to file claims but they’re gonna send me a package deal in the mail ( % 0.00) The warranty is valuable ( % 0.00) You never know what could happen on down the road ( % -15.56) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , The car that I got was high-maintenance and sensitive ( % 10.00) I had that kind of car before and I know sometimes, they mess up ( % 21.25) CARCHEX called me and I picked an extended warranty for any future problems ( % 0.00) The reps from CARCHEX were helpful and they worked with me ( % 0.00) They were trying to sell me a different package but I ended up going with the premium one ( % 0.00) They explained everything and did the job well ( % 0.00) I only have one vehicle at the moment, so a protection plan is very valuable ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , I bought a BMW from BMW Car Club of America ( % 0.00) It has known motor issues in that year span and being it a farm car, it can be quite expensive if things break, so I wanted to make sure I got everything covered ( % 0.00) The car club recommended CARCHEX and it was a great experience purchasing a protection plan from them ( % 80.00) I just put my name and information in, then they called me within a few minutes and kinda walked me through everything ( % -20.00) However, when I said it was a little expensive and I was gonna have to talk to my wife, the guy told me to hold on and he would see what he could do ( % -34.38) Then, another guy got on ( % 0.00) This reminded me of the car salesman style where you'll get to talk to a manager and then the manager will make the deal ( % 0.00) That's what happened ( % 0.00) The manager got on the phone, but he was great and super nice ( % 57.78) He took care of me and gave me a great price which I can't complain about ( % 80.00) The only weird thing was that the guy on the phone couldn’t do it and had to get his manager involved, and then his manager had to close the deal ( % -25.00) Other than that, the people who I've talked to knew exactly kind of what goes wrong in the particular brand of car that I have and which areas I should get coverage on, which I didn't expect ( % 3.54) Having the plan is priceless ( % 100.00) After I hung up the phone and paid for the coverage, I felt more comfortable because given the things that can go wrong with the car that can cost hundreds or thousands of dollars, it is nice to know that I am protected ( % 25.00) I am happy with CARCHEX and I'd recommend them ( % 80.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , I looked at several extended warranty providers and I settled on CARCHEX because when I called them up, they had a more competitive rate than the other company I had ( % 12.50) But I wished I had more options laid out for me which they didn’t ( % 50.00) They just told me that this was a good packet ( % 70.00) They also told me what I need and what qualifies ( % 0.00) I felt being pushed into a corner and I needed to make a decision immediately ( % 0.00) Then, they handed me over to a supervisor who gave me a very competitive rate compared to the other companies I had found ( % 3.75) But I wish they had been willing to let me think about it and explore all the packages they had ( % 25.00) Later on, when I got the packages that were available, I wasn’t very happy with what I bought ( % 46.67) I ended up canceling it ( % 0.00) The warranty for your vehicles is not a cheap thing to buy, so the companies and the representatives that sell it should allow us to ruminate about the implications of what we are going to get ( % -20.00) I could have had a better deal or I could have found some better packet ( % 50.00) We’re always looking at how much something costs, but sometimes it’s not the cost that is always the thing ( % 20.00) I would rather pay for a quality thing, but I’d have them wait for it because nobody just writes a check for $, without thinking it through ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , I got an offer for an extended coverage in the mail and I looked into it out of precaution ( % 0.00) In these parts, CARCHEX is the one who solicited and I called in then we agreed that I would do a -day trial ( % 0.00) They tried to make everything pretty clear and they were very helpful and very good ( % 36.50) But my main hesitation for any of these companies is this ( % 16.67) How difficult is it going to be to get them to pay a claim? Will there be conditions that need to be met? I'm still in the -day period and I'm still considering it ( % -50.00) I may cancel it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , I had a recent high repair bill and then started looking into extended coverage for your vehicle because of that ( % 8.00) CARCHEX had a very comprehensive contract and if I had to deal with them directly, it may help out that their headquarters were close to me ( % 15.00) The sales guy wasn’t very patient ( % 20.00) He would email me things, call right away, text me ( % 28.57) If I don’t respond, he’d call ( % 0.00) I was shopping around, looking at several different ones ( % 0.00) He called me at o’clock that night after he had emailed me some documents to look at, and I was eating with my family ( % 0.00) I thought it’s a little pushy ( % -18.75) Then the sales guy gave me to someone else and the next guy explained things to me ( % 0.00) I was asking a lot of questions, and right in the middle of the discussion, he kind of threw out there, “Well, will it be American Express, or MasterCard, or Visa?” In a hurry to get it done with me ( % 22.14) The sales department was a little pipeline-ish ( % -18.75) I also didn’t like that they couldn’t send me the contract electronically, so I just got it in the mail the other day ( % -12.50) I’m still in the evaluation period whether I’m going to stay with them or not ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , I usually buy new cars and I buy extended warranties on those ( % -5.68) But I bought a used car and it had low mileage ( % 0.00) So I looked into getting an extended warranty for it ( % 0.00) I did some research and CARCHEX came up as the one I wanted to use ( % 0.00) The number of people that had reported good service made me go with them ( % 70.00) The cost was not the best, but it was second, and I also liked the features of what they offered ( % 53.33) Purchasing the plan very easy ( % 56.33) I did it on a phone call and the person that I talked to walked me through all of it, which was when I had decided to get it right in a minute ( % 28.57) Their reps were very good ( % 91.00) They knew what they were talking about, they answered my questions, and they were very polite ( % 20.00) CARCHEX is worth talking to and I would recommend them ( % 30.00) Having an extended warranty is usually worth it because of the high cost of a car repair ( % 23.00) The maintenance is not bad, but the car repair for transmission or an engine is so expensive that a lot of times people just trash the car ( % -7.50) I believe that is the case if your car has not too many miles on it and is an expensive car ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , People were calling my phone for extended warranties so I had to call somebody to see if it was real ( % 20.00) I called my dad and told him all about CARCHEX ( % 0.00) I guess he looked it up and then he told me that I was good to do it ( % 70.00) The guy I dealt with was helpful but we got off on a rocky path ( % 0.00) He told me about one package then when I went to ask some more questions, he told me it was another package ( % 50.00) I asked why he didn't tell me about that package and he said it was more money ( % 50.00) I had told him an amount that wasn't what I wanted to spend so he was trying to stay up in that area ( % 0.00) But no matter what budget I gave, he was still supposed to try to sell their product ( % 0.00) I told him that he should've still told me about the other package because then I wanted the other package ( % -12.50) But we got back on the straight path and I ended up purchasing that higher package ( % 15.00) I'm on a payment plan now ( % 0.00) I'm paying $ a month for the warranty and I'm trying to get a few people to go to CARCHEX as well ( % -20.00) When CARCHEX sent me my booklet, I read it ( % 0.00) And I like it because I believe if my car is in the shop, they would pay for me to rent a vehicle ( % 0.00) It's cool ( % 35.00) So I'm gonna recommend it ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , My other warranty expired and CARCHEX had a commercial that came right at the time when I was looking for another coverage ( % 5.36) The whole process was pretty easy ( % 29.44) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , I purchased a vehicle last month and the dealer would only give me a two-year warranty on it ( % 0.00) I used CARFAX to get a history of the vehicle, and CARCHEX was in there ( % 0.00) I clicked on it, read their reviews and I decided to go with them ( % 0.00) They gave me a five-year warranty on the vehicle ( % 0.00) Right now, everything seems to be okay ( % 39.29) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , I tried CarShield and they were giving me some runaround about covering the drivetrain and they told me that they had to negotiate parts and labor ( % 0.00) Mechanics will make $ an hour that have master’s degrees in automotive science ( % 0.00) They charge $ just to talk to them ( % 0.00) You don’t negotiate with a mechanic that cost you $ an hour to sit ( % 0.00) That was an alarm bell for me, so I didn't sign up with them ( % 0.00) CARCHEX is associated with Carfax which is a Better Business Bureau certified and accepted ( % 50.00) I’m with them at $ a month for three years ( % 0.00) There has been no glitches and so far, so good ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , When my manufacturer warranty ran out, I thought getting an extended warranty was probably best ( % 100.00) But I had a CARCHEX warranty before and it hardly covered anything ( % -29.17) Their only explanation was that I was being charged two months ( % 0.00) I looked at several companies but there was nowhere I could go to get a cheaper rate so it put me in a hole ( % 0.00) I was able to get the rate and the coverage that I wanted with CARCHEX but I had to negotiate all that and they played ball ( % 50.00) I kept getting transferred ( % 0.00) When I requested the price, the rep sent me up to his manager then we went back and forth a few times until we finally decided upon a price ( % -6.67) How valuable having a warranty is varies depending on the vehicle ( % 0.00) I've got an expensive vehicle to work on so I will save as much as I can ( % -15.00) If I can get coverage for % of my parts and labor, the warranty would be worth it for me ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , CARCHEX took a good sale but when I got the package, it wasn’t what they said it was ( % 70.00) When I spoke to the guy on the phone, he said everything would be covered except for general maintenance and things that my insurance would cover, like if I had an accident and I mess up my radiator ( % -6.25) As far as the general maintenance, I have to do oil changes, replace batteries, rotate my tires and things of that nature ( % 7.50) He said everything else was covered and he used the word “bumper-to-bumper ( % 0.00) ”When I got the policy and I was looking over it the different features that I have on my vehicle weren’t covered, such as the keyless door thing, the keypad ( % 0.00) I have a sunroof on my car and the sunroof isn’t covered as well ( % 0.00) Brakes or the braking lining or the braking system is covered, but my brake pads aren’t ( % 0.00) So because I do preventative maintenance on my vehicle I wasn’t gonna need the policy ( % 0.00) They said that it will cover a transmission but I just got the vehicle at the end of the spring, and I only have about , miles on my car ( % 0.00) Typically, a transmission goes wrong once you get in the hundreds of thousands of miles ( % -33.33) When transmissions go out, your warranty would be expired anyway so I’m not gonna pay $, for a warranty that wouldn’t cover a transmission when I need it anyway ( % 0.00) I ended up cancelling my policy ( % 0.00) The customer service was good but the lady who I spoke to, to cancel my policy was very reluctant in doing so ( % 45.00) I know that they have retention goals and it took a little more for me to cancel than I would've liked to, but it had been taken care of ( % 30.42) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , Bill did a great job selling the CARCHEX extended coverage to me ( % 80.00) He continued to follow up and kept me informed ( % 0.00) He did everything perfectly ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , I've had CARCHEX for a few years now and I’ve done three contracts with them ( % -20.00) I prefer them over other auto warranty providers as I seem to have good luck with them ( % 28.75) My purchase experience with them was fine ( % 41.67) I’ve always dealt with the same person ( % 0.00) But I just cancelled the protection plan for my vehicle that I purchased from them because I traded the vehicle in ( % 0.00) The customer has days to cancel and then it’s pro-rated after that ( % 0.00) Other than that, it has been fine with them ( % 14.58) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , Have not used this Warranty yet but hope it pays off in the long run ( % -5.00) The Customer Service guys were very helpful and honest and answered my questions before I agreed to purchase this Warranty ( % 40.00) Seems to be a wise purchase for my Jeep Liberty ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , I purchased a used vehicle and the manufacturer’s warranty on it was out, so I looked into getting an extended coverage for it ( % 0.00) The customer service of CARCHEX was good ( % 70.00) The reps were knowledgeable, although they were a little pushy ( % -18.75) But after purchasing the contract with CARCHEX, I started reading reviews and I didn’t like them ( % 0.00) So, I cancelled my policy with CARCHEX and I don’t have a contract with them anymore ( % 0.00) To cancel, I called them and they gave me the number of the cancellation department ( % 0.00) Then I emailed a written note to them and got a confirmation for the cancellation ( % 0.00) Three business days later, I got my refund ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , The warranty on my car was running out from when I bought it ( % 0.00) So I didn't want to have to go pay out $, or so to put a new motor in a car if I had to ( % 13.64) CARCHEX was the cheapest ( % 0.00) They were straight up to the point with everything ( % 20.00) If I had a question, the specialist answered it ( % 0.00) He was very friendly with everything and was easy to talk to ( % 46.04) I am doing monthly payments on it and it's set up as a direct auto pay ( % 10.00) I used to do auto mechanic, and I know how expensive it is to fix these cars ( % -50.00) If I only gotta fork out bucks for something that's gonna cost me two grand, I'll fork out the $ ( % 25.00) I've already told a few of my buddies about this company, and they've already called and spoke with them and getting ready to set something up ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , Since my mom has been owning a car, all she has gotten are used ones ( % 0.00) She has had so much trouble with it spending money out, that people trick her because she is a senior citizen ( % -20.00) They say that the car is good but it's not, and she has to pay so much money and to get it fixed ( % 33.33) This time, she bought a new car, so I wanted to get some coverage to go on the car if something goes wrong with it ( % -18.18) I got CARCHEX for her and the purchasing it was great ( % 80.00) They were very patient, understanding, and extremely helpful ( % 3.75) They explained plans that would work for me and my budget ( % 0.00) A vehicle protection plan is very valuable ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , CARCHEX had the best deal when I was looking for an extended warranty for a used vehicle I purchased ( % 100.00) Working with their reps was straightforward ( % 37.50) They were very informative and told me everything ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/10
Original review: Oct ( % 37.50) , My vehicle is a couple of years old ( % 10.00) Chrysler only offers the three-year / , coverage ( % 5.00) I have gone on a few nice trips with the vehicle on the road and have put some miles on it and, now, it's , ( % 20.00) So, I asked myself if I would trade the vehicle in or take it and buy an extended warranty ( % 0.00) I went online and there was a ( % 0.00) -star rating for the CARCHEX ( % 0.00) They were the highest rating company, so I went with them ( % 0.00) Purchasing the warranty was very simple ( % 0.00) I did it online and all it took was minutes ( % 0.00) I then got a phone call back and I dealt with a fantastic gentleman from the North Side, Chicago ( % 20.00) He mentioned that the Titanium Warranty is identical to what the Chrysler offers through Mopar ( % 10.00) Everything is very expensive in new cars and if you don't have a warranty, everything is left up to you ( % -17.12) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , I’ve had CARCHEX for about three years and my experience with them has been fine ( % 41.67) If anything went wrong with the vehicle, they fixed it ( % -20.00) Anytime I called when I had a question, I would give them my account number, then they would tell me what was covered and what wasn’t ( % 0.00) I would give the number to my dealership and I wouldn't have anything to do with it ( % 0.00) Having a vehicle protection plan helps a lot and it saves us a lot of money ( % 0.00) CARCHEX is a good company and they stick to their word ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , I had CARCHEX the whole time on my other car and I ended up getting on the internet and seeing which one was the top-rated car warranty people ( % 3.75) CARCHEX came out as number one and the price was decent, so I decided that’s what I wanted to go with ( % 16.67) They have great service, although I only needed them once or twice during the whole time I had it ( % 33.33) They really executed what I needed to be done professionally and that goes along with their rating or all their recommendations ( % 15.00) My interaction with their specialists was quick and professional ( % 21.67) I drive high line cars, so I want the best for the best ( % 72.00) Having an extended coverage plan is very valuable ( % 20.00) I didn’t have a warranty on the other car, but CARCHEX saved me a thousand dollars ( % -12.50) The only thing I had to pay was the deductible of around , so it was great ( % 40.00) I would tell others to get CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , I let my daughter drive the car so I need a coverage on it ( % 0.00) A CARCHEX representative called me up and asked about an extended coverage ( % 0.00) I heard a lot about CARCHEX so I purchased and there wasn't one bit of a problem ( % 0.00) It was a really good purchase ‘cause my daughters don’t live by me ( % 41.82) CARCHEX is good and so far, I’m happy ( % 53.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , There was no warranty on my car and I wanted to be secured so that if anything gets wrong with the car in the future, I can get it fixed ( % -13.33) I am a college student who doesn't want any unexpected charges coming up ( % 10.00) I might as well pay monthly little by little and have my car covered ( % -18.75) The rep was fine and he told me everything about how to file a claim ( % 41.67) He was a bit more like rushing me into buying the policy but that was their job ( % 50.00) CARCHEX gave me a better coverage for the car and we scheduled the payment to go on Sunday ( % 50.00) However, we were declined two times, and a day or two later, CARCHEX was supposed to call me and tell me that it was declined ( % 0.00) I called them back to charge on Wednesday, but they didn't charge it and on Friday, I didn't know whether they charged me the payment ( % 0.00) These guys just took it out without telling us ( % 0.00) I have all these other expenses paid out, so that was a little bit frustrating ( % -23.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , When we were looking for a bumper-to-bumper coverage for the used Ram pick-up we just bought, most of the warranty was running out so we looked around and CARFAX recommended CARCHEX ( % 50.00) They answered the phone right away when we were looking for the product ( % 28.57) However, there were too many exclusions and now that I wanna cancel it, CARCHEX doesn’t answer the phone and return calls ( % 50.00) I called two times yesterday and I didn’t get an answer, and then, I had to leave a message and they were supposed to get back to me but they haven’t ( % 0.00) We decided to go with Mopar through Chrysler since they cover everything ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , I was looking for something that covered major components but when I called CARCHEX, they provided me an outrageous price ( % -46.88) I told them I wouldn't spend more than $, and they came down to $, ( % 17.22) They made it work and my interaction with their rep was very good ( % 91.00) Having the warranty is a good peace of mind ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , I had , miles on my car and it was out of warranty ( % 0.00) We planned on keeping it, so we needed more coverage ( % 50.00) And because of CARCHEX's reputation, we got one from them ( % 0.00) Buying the plan was easy and we had a very good experience ( % 67.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , I spent a lot of money on a used ' BMW i and I wanted to make sure that it was gonna last me for a while ( % 13.33) I was looking to get as much coverage as I possibly could without breaking the bank ( % 10.00) I did a little bit of research and CARCHEX was voted the top one so I decided to go with them ( % 15.63) I sent an email asking for a quote and the guy called me up the next day and asked if I was still interested ( % 12.50) Buying the warranty was extremely easy and I was happy with the number that he gave me and so he went ahead and ran my card ( % 61.67) The warranty is extremely valuable because there wasn't an extended warranty offered by the dealership that was worth what they were asking me to pay ( % 8.75) The one I got from CARCHEX was five years and it covered pretty much all of the things I was worried about that could possibly fail on my vehicle ( % -1.67) Also, the warranty was at a terrific price ( % 0.00) The rep also explained everything in great detail and told me exactly what the plan was going to and wouldn't cover ( % 52.50) He was very polite and he understood what I was looking for and helped me out ( % 20.00) I was extremely satisfied ( % 50.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , I have an old car and I can’t afford to get it fixed, so I needed help ( % 10.00) This is the second time I’ve been with CARCHEX and my experience with their reps have been great ( % 40.00) I needed to talk to someone that could walk me through and talk me through and make sure I was getting what I needed ( % 50.00) And they did ( % 0.00) I chose them the first time and I extended what I already had ( % 25.00) I had them for two years and I extended for another two ( % 0.00) I’m glad to have CARCHEX for the peace of mind ( % 50.00) They are good to talk to and they can help you figure out what’s best for you that you can afford ( % 85.00) However, the one time I had to use them, I realized that the policy is not that awesome ( % 100.00) But the problem is not with CARCHEX per se but with the insurance company that they work with ( % 0.00) CARCHEX is a good middleman selling the policy and I get the best of what I could get that I could afford from them ( % 85.00) But it’s like with any other insurance company, they cover a certain thing but won’t cover up to what got you to that ( % 4.46) When I took my car in one time to get something fixed, they would fix what the problem was, but because there was a problem on the inside of the problem, they wouldn’t fix that ( % 10.00) So it still ended up costing me bucks ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , CARCHEX was very persistent with calling me, but I thought an extended coverage would be very helpful in the future if I would need assistance on my vehicle ( % 13.33) Based on the year of my car, the agent explained to me the different coverage policies that they have ( % 0.00) Then after the call, he sent me a copy of my coverage via email ( % 0.00) My vehicle is a Lincoln Navigator and I wanted something that will also cover the luxury items like the seat, etc ( % 0.00) But they’re not included and I have to purchase it in addition to the coverage ( % 0.00) I wasn’t happy about that ( % 80.00) But both of the agents that I talked to were very professional, nice, and personable ( % 36.50) And if this warranty does what it says, it will be a great value ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , My car has got a lot of miles and I’m planning on keeping it for a while, so I looked into getting an extended warranty ( % 0.00) CARCHEX has a plan that they will insure up to $, worth of repairs where other shops don’t, so I went with them ( % 8.75) The people from CARCHEX that I spoke with were genuine ( % 40.00) They knew what they were talking about and I could tell that they did, especially with me being in the car business years ago ( % 0.00) They helped me pick a policy and I got the Platinum plan, which is the highest you can go ( % 0.00) Their purchasing process was overall great ( % 40.00) It is very important to have an extended warranty and I would tell others to get CARCHEX over anybody else ( % 52.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , My vehicle was a and the guy where I bought it from told me that I still have a manufactured warranty, but I wanted to be on the safe side, so I acquired an extended warranty with CARCHEX ( % 50.00) You never know when the manufacturer warranty is gonna run out, so it is very valuable to have a warranty on a vehicle ( % 20.00) CARCHEX was cheaper than a couple of other companies I called up and my experience when purchasing the plan was pleasant ( % 30.42) The young lady and the gentleman were very nice ( % 44.00) The specialist was very helpful as well ( % 20.00) I didn't have my registration with me, so we did a three-way party with Liberty Mutual ( % 0.00) I got everything through Liberty Mutual and he was on the line with me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , When I bought the vehicle, I knew it was getting ready to go out of warranty ( % 20.00) I have purchased extended warranties in the past, but after doing some research online, I realized that CARCHEX got a out of on Consumer Reports and noted as the best, so I went with them ( % 37.50) I took the top three companies and looked at the pricing ( % 50.00) CARCHEX was perfect and exactly what I was looking for ( % 62.50) They were very helpful and they gave me exactly what I was looking for ( % 22.50) The interaction with the protection specialist was awesome ( % 100.00) He knew the product and he explained it very well ( % 20.00) He was top-notch ( % 100.00) I told him the baseline of what I was looking for and he found the type of service that fit my need ( % 40.00) The vehicle I own has a lot of luxury items to it, so I wanted a bumper-to-bumper plan and a major service such as transmission or air conditioning or something of that nature wouldn’t fit my need ( % 26.56) It took me about three minutes to fill out the forms ( % 0.00) The payment period was also top-notch ( % 100.00) Everything was exactly what I would expect something to be ( % 25.00) It’s going to be very valuable to have the protection plan on this particular vehicle ( % 18.33) It is a BMW Gran Turismo and BMW is proprietary ( % 0.00) No one can do anything about it but a BMW company ( % 0.00) If anything goes wrong, you're gonna pay a price ( % -50.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , I just bought a Genesis and the dealership offered me an extended warranty, which I thought was too expensive ( % -50.00) However, I needed an extended warranty because of all the electronics ( % 0.00) I spent a few hours on the internet and I came across an article that listed CARCHEX as the number extended warranty company ( % -15.00) The purchase for my plan went very smoothly and I was very pleased ( % 58.50) The representative I dealt with was very helpful and patient with me ( % 20.00) An extended warranty is like a life insurance ( % 0.00) You never wish to have to use it, but it's good to have ( % 70.00) I'm at a comfort level having CARCHEX and I would recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , With how expensive vehicles are now, having a protection plan is very valuable ( % -15.00) There is a lot of electronics in them and just having to do a simple repair may cost thousands of dollars ( % 0.00) So, we looked into getting some insurance ( % 0.00) After doing the preliminary checking for providers on the internet, it seemed that CARCHEX was a fairly decent company ( % 16.67) We dealt with Jordan on our purchase and he did a nice job ( % 60.00) He seemed to know the product and he answered all my questions ( % 0.00) He was very pleasant, too ( % 95.33) We had a very good experience and, as a whole, the process was very easy ( % 55.78) People should check into CARCHEX too and see if it would meet their needs as it worked for me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , I bought a new used vehicle, so I needed an extended coverage ( % 13.64) CARCHEX was a little bit more detailed in giving me information ( % 23.75) I had been out of town for quite a while, so it made the process a little longer, but the gentleman kept making sure he stayed in contact with me to find out when I would be able to sit down and go over it with him ( % 16.42) Overall, the process was fairly easy ( % 21.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , The rep ( % 0.00) was very helpful and was able to give me the coverage that I needed ( % 35.00) THANK YOU BEN ( % 0.00) It took some time but he was able to cover the vehicles that needed to make me happy with all I needed ( % 65.00) Thank You again keep up the good work ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , I've always had an extended warranty on my car and when I was helping Lea get a car, I told her to always get a warranty ( % 0.00) Although I have mixed feelings about it, I started a CARCHEX policy for Lea because I couldn’t get MaxCare ( % 0.00) Her coverage is only for the powertrain ( % 0.00) It covers transmission, motor, and water pump ( % 0.00) She has over , miles and that was all she could use ( % 0.00) I have mixed feeling about CARCHEX ( % 0.00) They'd tell you what they would do, but then they don’t end up doing everything that they said ( % 0.00) My grandmother pays over $ a month for CARCHEX ( % 0.00) She didn’t get the top level of coverage because she has over , miles but the car is up under the coverage ( % 50.00) There’s a gas leak, but they said it has not failed all the way and turned her down for repair ( % 4.72) She’s looking for another company right now ( % 28.57) The rep that helped us sign up was thorough about what we asked ( % 0.00) She told us what we can get and what we can’t ( % 0.00) But I think she should have gone through and named everything that was not covered ( % 0.00) Not just in general, but actually point out some of the things ( % 2.50) No one I asked about the policy with has said that the thing has to go completely faulty before they’d repair it ( % 10.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , I had Chrysler reach out to me about getting an extended coverage for my Dodge Charger ( % 0.00) It was a pretty good idea but the amount of money they wanted made me forget their offer ( % 47.50) So, I called around and got online, then CARCHEX popped up ( % 0.00) I wanted to have a limited bumper-to-bumper coverage because I know how that works ( % -7.14) I was in the car business for years ( % 0.00) The representative I worked with was awesome and answered all my questions ( % 100.00) He was great and I didn’t have a single issue with him ( % 36.43) He presented one type of policy and that was the one I wanted ( % 0.00) I was very impressed with him ( % 100.00) All in all, I had a very good experience and I would recommend them ( % 91.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , CARCHEX was right on top of everything when I was purchasing the warranty ( % 39.29) They called me back and wanted to help me out ( % 0.00) But the protection specialist was a hustler ( % 0.00) He tried to sell me a protection that I thought I needed ( % 0.00) I have cancelled with CARCHEX and went with somebody else ( % 0.00) CARCHEX wanted twice as much for the same coverage from another company ( % 10.00) I’ve checked the Better Business Bureau and CARCHEX was supposed to be okay ( % 50.00) But I kept looking into all these coverages and I found the parent company of CARCHEX, and they offered the same coverage for half the money ( % -8.33) Also, the coverage with CARCHEX wasn't working so I'd rather just go ahead and pay for the cars to get fixed ( % 10.00) The initial sign up process was easy enough but it got super hard when I tried to cancel ( % 9.50) When I cancelled, they asked for a policy and a contract number which I didn't have ( % 0.00) Also, they wanted me to write them a letter to get my money back ( % 0.00) So what I did was I called my credit card company and I knocked CARCHEX off that way ( % 0.00) I even carbon-copied the letter that I sent them and also sent one to my attorney because I felt like this is going to be a problem ( % 0.00) I would recommend CARCHEX to someone else I didn't care for ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , I'm doing a ride share with Lyft and CARCHEX was the most reasonable extended coverage provider ( % 35.00) Purchasing the plan was quick and their rep explained everything to me completely ( % 21.67) I got my stuff done within the day ( % 0.00) They're a great company to work with ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , Getting an extended coverage was a good thing to do as I have put a lot of miles on my car already ( % 70.00) I did some research online and looked at different reviews, and there were a lot of the endorsements on CARCHEX from other notable consumer type sites ( % 12.50) However, purchasing it was confusing ( % -30.00) They need more explanation and lesser sales pitch ( % 25.00) I would call the rep I dealt with a hard-nosed salesman ( % 0.00) Ultimately, it drove me to say no and to wait another month and then did it online when I got an email offer just not have to deal with them on the phone ( % 0.00) Still, you don’t get the same options online as you do when you're talking to somebody ( % 0.00) You get a subset of options, and I can only choose between the $ or $ deductible ( % 0.00) On the phone, on the other hand, there's a $ deductible available ( % 13.75) Still, I felt thoroughly assisted ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , I decided to get an extended coverage for my car since my car was expiring and I was the one who did all the research ( % 0.00) I wanted a good warranty, something close to a bumper-to-bumper ( % 70.00) I chose CARCHEX due to what I read about them online and the backing they had from different people ( % -6.25) Purchasing the protection plan from CARCHEX was easy and the interactions with their reps were good ( % 56.67) They were easy to talk to and very informative ( % 31.67) Hopefully, I’ll never have to use the warranty, but at least at the time I use it, I’m sure it will pay for itself ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , I bought a used Honda CR-V that didn’t come with a warranty ( % 0.00) Ideally, I'd like to have a warranty on my cars ( % 90.00) CARCHEX had good reviews online and when I called around, they seemed to put the most effort into customer service ( % 60.00) My representative was really awesome ( % 100.00) We had an issue with my credit card and he was very patient and continued to follow up whenever he said he would ( % 20.00) He answered all my questions and he emailed me information when I asked ( % 0.00) I wanted to get as long of a policy as I could so we narrowed the coverage down really quickly ( % 4.26) My experience with CARCHEX was good ( % 70.00) My only hope is that if I ever do need them, they’ll be just as good on the back end as they were on the front end ( % 23.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , I'm coming up on the mileage mark and in light of vehicle repairs, having an extended coverage is important ( % 40.00) CARCHEX seemed like a good deal ( % 70.00) Getting a plan from them was easy and quick ( % 38.33) Also, their reps were great ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , Accurate, simple, straightforward, courteous, understanding, worked with me, In the end I obtained an excellent coverage at a very good price ( % 54.75) ( % 0.00) ( % 0.00) Thanks very much! The Carchex contact person, Bill, was very helpful in defining and laying out all the options available ( % 28.13) He worked diligently with me to understand all provisions of my coverage ( % 0.00) ( % 0.00) ( % 0.00) Please extend my appreciation to him ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , I listened to what I heard and the TV advertisements, and I had very poor luck with the last vehicle because the computer went just as we got here ( % -26.00) We were without a car for months because the car was not worth the $, for the computer for a start ( % -15.00) It was too old because nobody would take care of it ( % 10.00) So, we were concerned that if the transmission was to go which always happens ( % 0.00) Plus, I don't mind the peace of mind ( % 0.00) Apart from maintenance, an extended warranty works for me ( % 0.00) We got a car that's five years old and great, but you never know ( % 45.00) It's a Chevrolet Equinox LT and it had , miles on it ( % 0.00) We got it as is, no warranty ( % 0.00) So, we put one on it ( % 0.00) If something goes wrong, and I'm up in Indiana or some place, I can take it somewhere and CARCHEX would pay, no problem ( % -50.00) I don't have to put out $ and $ and $ payments should that occur for transmissions, engines, drivetrains, and what have you ( % 0.00) CARCHEX had the least amount of issues ( % -30.00) I was looking at all the rest and they seemed to be the least concerned and had the least number of “ifs” ( % -30.00) A lot of folks will sit and say they will get us because we have the fine print stuff ( % 41.67) The lady we were talking to was very friendly, helpful and answered my questions ( % 48.75) I was unsure about something, so I called back about this and that and she was absolutely fine ( % 20.83) She was wonderfully pleasant ( % 73.33) She genuinely cared about my situation, and she was happy to help, and she explained everything ( % 60.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , CARCHEX offered coverage on emission and luxury electronics, and I don’t like to get hit with expensive repairs ( % -50.00) However, purchasing the plan was moderately difficult ( % -50.00) Industry-wide, all of the proprietors of extended warranties tend to be a bit ambiguous on cost as there is always a negotiation in terms of pricing ( % 0.00) It’s not as clear-cut and straightforward as to coverage, the length of time and how much it costs ( % 28.75) You also get bounced around to different people and you get different responses ( % 0.00) Then you start comparing that experience with other companies, which then makes it very hard to sift through all the minutiae ( % -25.21) CARCHEX is good but each person has a different piece of the puzzle and it's difficult to get a big picture ( % 5.00) But if you’re trying to make an informed and clear decision, you have to take all the information from several different conversations with several different people and then piece it together on your own ( % 11.67) On a vehicle that’s approaching , miles, a vehicle protection plan is important ( % 20.00) But I'd tell someone who might ask about CARCHEX to read the fine print ( % 41.67) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , My truck is years old ( % 10.00) I bought it in so the factory warranty went out and I extended with the factory and then it went out and they couldn’t extend it anymore ( % 0.00) I went to AutoGuru and I ran across CARCHEX ( % 0.00) I had an extended warranty with them before ( % 0.00) In fact, I didn’t even know it was expiring until the other day ( % -12.50) The purchasing process was fine ( % 41.67) Their rep explained everything to me very well ( % 20.00) He was patient and really took care of me ( % 20.00) The only thing that held up the process a bit was the mileage on my truck ( % 0.00) I didn’t know exactly what it was and when the rep processed my application, I called him again and gave it back ( % 12.50) Then he let me know that everything was taken care of and that it’s good to go so the experience was smooth sailing ( % 55.00) Having an extended warranty is very valuable because I don’t spend $ for a transmission ( % 20.00) And my income is restricted so it’s difficult ( % -50.00) Nowadays, you pay $ for alternator, so protection plan is very helpful ( % 20.00) Everyone should have one ( % 0.00) I'd tell others who would need extended protection that CARCHEX is a good place to go ( % 70.00) I haven’t had any case of using it but for me, it’s a good program ( % 70.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , Compared to other providers, CARCHEX had a more reasonable price, especially once I got them down to where I wanted them to be ( % 8.39) We went back and forth on pricing and they accommodated me to a reasonable extent ( % 10.00) The transaction was also handled well and professionally ( % 10.00) I had a lot of questions and information, making Jason, the salesperson, go back to his supervisor to make adjustments ( % 0.00) But he was really patient and I was impressed with his tenacity ( % 60.00) The reason I bought the warranty was because the normal bumper-to-bumper coverage is up to three years or , miles ( % 15.00) When I bought the vehicle, it only had , miles on it but it was gonna cross the three-year mark in a few months ( % -6.67) That meant the warranty would have been over with ( % 0.00) I wanted the protection for , instead of , ( % 0.00) Now that I've bought the CARCHEX warranty, I’ve got three years from the time I bought it or the , ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , Any time I buy a car, whether it's used or not, I buy extended warranties so I have coverage for it ( % 0.00) I had a warranty when I got the car but it wasn't that good so I looked into CARCHEX ( % 70.00) The rep explained everything that I needed to know and answered all the questions that were my concern ( % 0.00) It also sounded like a good plan so I went with that and as long as they hold up to the end of the bargain, I'll be happy ( % 48.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , Having a protection plan for my vehicle is valuable but my original coverage ran out ( % 37.50) CARCHEX has higher ratings so I went with them and bought a plan ( % 25.00) Purchasing the plan was easy and the customer service rep was fine ( % 42.50) Their level of knowledge was also perfect ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , I drive a long distance for work and the repairs were gonna be costly ( % -5.00) I decided that I must get an extended coverage and it's very valuable if I don't want to pay somebody for engine or transmission ( % 20.00) I talked to CARCHEX and two other companies ( % -12.50) One lady was rude and the second guy said they were only gonna cover % and on my mind, that's not gonna work ( % -10.00) I chose CARCHEX ‘cause they were the best one ( % 100.00) The rep told me everything that I needed to know and if I had questions, he answered them ( % 0.00) He was really helpful and I was very pleased with him ( % 42.50) My initial rate was too much and they worked the number ( % 10.00) They came back, gave me a different figure so that really helped me a lot ( % 6.67) Overall, my experience with them has been wonderful and I love it ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , I have an older car and after its warranty expired, I looked into an extended coverage for it ( % 16.67) I got one from CARCHEX as that was the one that was being supplied through the Chicago Police Department Credit Union ( % 0.00) The buying process was very simple and the rep I talked to explained the warranty to me ( % 0.00) I chose the best policy that they have ( % 100.00) A vehicle protection plan is something that is needed and you can take it anywhere ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , My rep Aleesha has been nothing but great ( % 80.00) My only hang up was one situation where I was charged in excess or my deductible for a service where the repairs was in excess of fair market rate ( % 35.00) I will recommend to my friends and family ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , It’s worth having coverage for a relatively new and expensive vehicle so I looked into it ( % -2.12) The online review for CARCHEX was good and when I bought the warranty, the rep was very professional and did everything well ( % 41.50) If anything happens, the protection plan will cover a lot of the cost and they will also make me feel better even when there are no any problems because the car is protected ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , CARCHEX's reviews were satisfactory so I went with them ( % 0.00) Their reps were a little pushy, but they did alright ( % -18.75) They explained everything, gave me links and waited while I read through some stuff, so that was good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , I keep my cars for a long time and even though my last car lasted about years, there wasn't a lot of maintenance ( % -2.50) But when it came, it came at the wrong moment so when I bought another car whose warranty expired last year, I looked into acquiring an extended coverage so that if something happens, I don't have to worry about anything ( % -25.00) The CARCHEX rep that I worked with was persistent, but he was fine ( % 41.67) I told him the first quote was a bit too much, and they worked with me to get it into a price I liked and could afford ( % 35.00) He also explained it well so it helped ( % 0.00) In addition, he told me that if I had any claims, he would send a hard packet and it would all be there ( % -29.17) If I don't understand it, I have his direct number and I can call him ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , I have a used vehicle and it’s out of warranty ( % 0.00) This car has a lot of electronics and gadgets that I wanted to be covered, as well as the engine and the rest of the car ( % 0.00) I looked online what the top brands were and CARCHEX was rated out of ( % 50.00) Their rep seemed new and he was good but when I got to a certain point, he had to go to his supervisor to get information ( % 35.02) For example, my car is a convertible and I was very specific about the warranty covering not only the mechanism that opens and closes the top but if it also covers the fabric top itself ( % 25.00) He had to go to his supervisor and get him on the line for that ( % 0.00) Also, I told him that the price per month was a little high and that I’d rather have a longer duration and smaller payment per month and he was unable to help me with that too ( % -13.19) He had to go to his manager again but, overall, I'm happy with both the rep and the manager’s ability to answer my questions and the service that they provided me ( % 40.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , Maintenance on a German car is not cheap and my car is older now so eventually, it's gonna start giving me problems ( % -1.11) My dealership told me to get an extended warranty as it's very valuable 'cause of the year and model of the vehicle and it's going to cost $, just to fix any part on the vehicle versus getting an extended warranty ( % 20.00) Having the warranty is cheaper and it pays off on its own ( % 60.00) The dealership also referred me to their own which was super expensive ( % 14.44) I started looking for warranty providers and CARCHEX was the first one on Google ( % 25.00) I also called another company and they told me they needed a downpayment plus monthly installments ( % 0.00) But CARCHEX doesn't ask for a down payment and I could just make monthly payments so that was the selling point there ( % -15.56) The rep was also very knowledgeable ( % 20.00) I wasn't really familiar with the warranty and he explained everything to the T ( % 37.50) He told me it covers electrical, the wear and tear maintenance on the car, brakes and all of that ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , My warranty was out and having one is extremely valuable so I decided to get an extended warranty on it ( % -12.50) I called CARCHEX when I was looking for a warranty and I told them some of the other prices I had gotten ( % -12.50) The rep told me he'll get back with me and see if he could get me a better price ( % 25.00) They gave me the best price than others that I had checked and so I went with them ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , I believe that my vehicle is not going to need the warranty, so it’s gonna be a waste of money but I like security ( % -20.00) So, I’m trying to get it at the right price ( % 28.57) I inquired from CARCHEX and made a payment over the phone ( % 0.00) I have a -day rescission period to cancel ( % 0.00) I’m doing my due diligence right now and it’s very frustrating to see the fluctuation between prices on these warranties ( % -11.98) I got a better place from the dealership with a longer time and because it’s on the internet versus a dealership, which is something that I know that I can go to and I can see, I will probably switch ( % 50.00) Nevertheless, I read from reports that CARCHEX was a good business to buy a warranty from ( % 70.00) Also, I like the rep I dealt with ( % 0.00) I was impressed with his knowledge and tenacity ( % 100.00) He wasn’t overbearing and the deal he gave me was decent ( % 16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , My manufacturer's warranty was running out and I don't keep any vehicles unless I have a back-up plan for repairs ( % 0.00) I did a lot of research online and saw some reviews about CARCHEX ( % 0.00) Also, a guy from Endurance told me that if I didn't go with them, I should go with CARCHEX or another provider ( % 0.00) Their price was also really high compared to CARCHEX ( % 16.00) I had CARCHEX send me an email with the coverage inclusions and I read them before the rep called back ( % 0.00) I told them I'll take a look at everything and did not make a deal the first time I spoke with them ( % 25.00) I also looked at other companies and their prices and CARCHEX is the best bang for the buck ( % 43.75) The overall reviews, the price and the fact that the rep got back to me all the time were the reasons I decided to go with them ( % 0.00) The rep wouldn't let me go so the tenacity was good ( % 70.00) I told him I had already done my research and was ready to make a deal ( % 20.00) He turned me over to his boss who gave me a more competitive price because I had found another company that was fairly competitive but didn't have the amount of reviews that CARCHEX had ( % 60.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , There was another company who was giving me a coverage that I did not want ( % 0.00) Then I went with CARCHEX ( % 0.00) Somebody referred me to them and my dad has been with them for a long time ( % -5.00) The representative was friendly and helpful, and they got the job done ( % 37.50) They told me about promotions and helped me save money ( % 0.00) They emailed me right then and there, including a receipt ( % 28.57) I’m just wondering how the claim process goes but other than that, everything they said that they were gonna do, they did ( % -12.50) They explained the different benefit packages too ( % 0.00) It's very valuable having a protection plan because you never know what could happen to your vehicle ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , I recently purchased a Dodge Challenger and the manufacturer warranty had just expired a month ago ( % 0.00) These new cars sometimes can be expensive, so I wanted to make sure that I have some kind of coverage ( % 18.41) I went online and I called two different companies but the other companies were $ more a month so I went with CARCHEX ( % 12.50) The rep was very knowledgeable and helpful ( % 20.00) He was a good guy and I appreciated working with him ( % 45.00) He listened to me, understood what I was looking for, came back and suggested a program that fits the best for me so I decided to go with them ( % 50.00) I’m hoping I don’t use the extended coverage but it's peace of mind and I would like to have it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , I spoke with a rep for CARCHEX about the best extended warranty for me and found the Diamond with add on LEP/Emissions/Market Labor Rate was best ( % 100.00) Now months later I had to use the policy to replace a part within the steering system and am finding its more difficult then I thought when making a claim ( % 0.00) First, it seemed like once the vehicle arrived at the repair facility to the time a rep contacted me back was very quick and seemed at the time flawless, only to find out later how I felt I was getting nickel and dimed to death ( % 28.06) This contact is very similar to others, what it covered, how it’s covered and so on, but after talking to the very friendly and kind rep it got a bit confusing ( % 19.69) My issue is two fold over coverage description - Market labor rate add on and how it reads that section F does not apply ($ ( % 0.00) per hour) and based upon Repair Facility’s posted labor rate ( % 0.00) Reading F says the maximum hourly rate is based on Repair Facility posted labor rates ( % 0.00) These contradicts each other, basically saying the same, so what do I pay extra for? I was told they use a Nationally recognized labor guides for repairs in my area ( % -4.17) Why does it say they will pay Posted Labor Rates and not say based off a Nationally recognized labor guides for repair rates under Market Labor Rate Option, which I chose to pay for ( % 0.00) The diagnostic check that was completed by the licensed mechanic servicing the vehicle is something required in repairing the vehicle ( % 0.00) Now let’s be very clear, I am not a mechanic or have any education in auto mechanics, but who are we to question a certified mechanic on how he performs his job on running the diagnostic test and how long this required step takes ( % 4.00) It’s clearly written under F - This contract will not cover flat rate charges for diagnosis, but I was informed that this diagnostic test was based off a time period and the repair facility gave an estimate of hour to complete under the hourly rate ( % 5.83) Again, this is a labor rate and my plan I pay for the Market labor rate option, another part of the contract that contradicts its self and told by the rep using the National guide for this procedure is minutes to complete and not an hour the certified mechanic quoted ( % 10.00) So now I’m not paying a posted labor rate, but now it’s a fee divided by minutes and I will be responsible for the remaining minutes, now that’s really some nickel and dime craziness ( % 20.00) The second part of this fold is how they shop for a part and if the repair facility does not accept it I am responsible for the difference ( % 10.00) Yes, it’s spelled out clearly in the contract, but I’m not a certified mechanic or work or n auto parts, so I will have to learn the hard way on this ( % -9.58) Just a note, I will be shopping for a repair facility that fits this contract now and not following the first part that I can choose my own ( % 28.33) Learning curve is how I will chalk this repair up ( % 0.00) I just am finding out now (since this is my first claim) is having an extended warranty worth the fee I am paying to haggle over these small issues that contradicts itself ( % 10.00) Since the coverage on this repair will still cost $ (includes the $ deductible) still worth continuing? I understand we do not pay for insurance with the hopes we will use it, but in the event it is needed ( % 30.00) In essence this is basically an insurance policy on an older vehicle and I do not want to use it, but now that I have it just seems like haggling over the little stuff just might lose more customers than keeping them ( % 15.97) I feel I did my homework on shopping for a warranty and still feel that this was the right one ( % 28.57) I should have read a few more reviews and already found a repair facility that fits this plan instead of going to one and finding out how it really works ( % 16.67) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , I'm years old and purchased a new vehicle for the first time in my life ( % 16.21) ( % 0.00) ( % 0.00) not used, not borrowed, NEW! So of course I want the best protection ( % 58.52) The extended warranty the dealership offered was ridiculously expensive so I shopped around for a better deal ( % 0.00) CARCHEX was one of five rated the best five by the BBB ( % 100.00) After comparing all five I chose CARCHEX because their coverage was superior compared to the other four ( % 28.75) It may cost a couple hundred dollars more but it's well worth it in the long run ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , My factory warranty was gonna run out and I inquired on four different companies ( % 0.00) The gentleman from CARCHEX was the only one who returned the call ( % 0.00) He explained everything to me and was very thorough ( % 20.00) I asked him a lot of questions with regards to the warranty ( % 0.00) I wanted to make sure that I would get the coverage that I need because my vehicle is a diesel Ford truck ( % 50.00) And he was able to answer all my questions, which I appreciated ( % 35.00) After speaking with him for about minutes, I called my local dealer and another dealer to find out if there would be a problem if I ever did have a problem using that company ( % 0.00) The dealership said they don't have a problem submitting to the company to make sure that they're gonna get paid ( % 50.00) So I decided to go with Endurance ( % 0.00) Then I tried to buy it online but the VIN number kept blowing out ( % 0.00) So I called up and they told me that I just needed to refresh my screen ( % 0.00) I didn't get prompts, like press two then press seven ( % 0.00) Someone actually answered the phone ( % 0.00) I also checked online and Endurance seemed to have a decent rating ( % 16.67) Endurance was just a little bit cheaper than other providers but I appreciated the fact that I got return phone calls and somebody actually talked to me ( % -2.81) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , I have CARCHEX extended warranty for my Mercedes Benz GL- for years and I am renewing my coverage again ( % 0.00) My first time having an extended warranty ( % 25.00) My experience with this company was more than just satisfied due to the hassle-free repair events ( % 29.17) Their way of selling (or soliciting) their warranty is an honest-to-goodness approach and pleasant to deal with ( % 73.33) Among the five companies I dealt with, almost all of them stress you out to the negativities of the situation and charge an unreasonable amount that leads you to say: "I'll just buy a new car"; until they go Half Price for the same coverage ( % -1.01) CARCHEX will not disappoint you ( % 0.00) "HIGHLY RECOMMENDED"!!! ( % 31.25)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , Bought extended warranty for my Jeep Patriot ( % 0.00) Waiting for packet to arrive in the mail ( % 0.00) Have not used ( % 0.00) Hoping this plan is as good as promised ( % 70.00) Representative was very helpful ( % 20.00) I will be watching for information to arrive ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , I just purchased a Mercedes E and thought it would be a good idea for extra coverage so I started shopping around ( % 35.00) I called other companies, but call to CARCHEX and I had to choose them ( % -12.50) They not only met my expectations, they exceeded them by far ( % 5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , I had an extended coverage with CARCHEX in when I had a Volkswagen Passat ( % 0.00) I just renewed and got another one a couple of weeks ago ( % 0.00) I had a positive buying experience and their customer service was satisfactory ( % 22.73) The rep and I were on the phone for an hour trying to work things out and finding the right plan and payment ( % 28.57) If the car breaks down and you want something affordable, the warranty won’t put you in the courthouse so, it is very valuable ( % 2.22) I’m satisfied with the transactions and I would recommend them but I would make sure that they read the complete warranty so they understand what they’re getting ( % 36.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , I was looking for additional insurance on parts for a BMW, I had contacted Endurance first, then went downhill from there ( % 25.00) Ryan responded to my inquiry and he showed great customer service, which is why I contracted with CARCHEX ( % 80.00) Awesome detail to help me get the coverage I needed for my year old daughter's first car ( % 45.00) She really wanted a BMW and with Ryan's help I was able to make that happen! Perfect! Thank you! ( % 60.83)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , My car looks very good for its age but I didn't want to take a chance ( % 91.00) You can never tell when something will happen so I decided on getting an extended warranty ( % 0.00) When I called CARCHEX, the lady who dealt with me didn’t put pressure on me ( % 0.00) She explained the plan and told me everything as it is ( % 0.00) She was very professional and courteous ( % 36.50) I told her that I had to discuss with my wife then I would call back, and she said, “All right, okay ( % 26.19) ” It was the same thing I told other people ( % -6.25) I was quoting along but there was one sales rep who was forcing their product on me ( % 0.00) He was putting pressure on me and I didn't like that ( % 0.00) As a sales rep, he was not supposed to do that ( % 0.00) Any time that someone forces something on you, something's not right ( % -14.29) So I decided to go with CARCHEX ( % 0.00) I didn’t like all the rest of the companies ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , I purchased a vehicle and the dealership was trying to get me to buy their policy ( % 0.00) However, I wanted to do my own research so I searched the internet of places that offer auto warranties and CARCHEX was at the top of the list ( % 55.00) Their rep was great ( % 80.00) He let me know what I needed to know and he didn’t push me ( % 0.00) It took me quite a few days to get back to him on things because it was a busy time but he was really understanding ( % 2.50) CARCHEX gives me peace of mind that if anything happens, I only have to pay my deductible ( % 0.00) So I ended up buying a policy for our car that has , miles on it ( % 0.00) That was more urgent because it’s older and stuff is gonna start happening to it ( % 33.33) In a year, I'd get one too for the new car ( % 13.64) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , The manufacturer warranty of the used car that I purchased has expired so I needed an extended warranty ( % 0.00) CARCHEX had very good reviews ( % 91.00) I contacted them and they gave me very good customer service ( % 91.00) At first, I thought their quote might be higher than my expectation ( % 25.00) They had the manager and they gave me another quote and I was satisfied with it so I decided to purchase with them ( % 50.00) Their process was quick and easy ( % 38.33) CARCHEX is good and I would highly recommend them ( % 43.00) I'd tell others to give them a call and try get a quote from them ( % 0.00) They’re a bit up there with their quote but if they’re not satisfied with it, they still have a space for negotiation ( % -25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , If you had a big investment like a Mercedes, an Infiniti or a BMW, an extended insurance is really important ( % 20.00) I have a Mercedes Benz and my warranty just ran out ( % 0.00) I had Endurance but I was not happy with them so I shopped around and CARCHEX seemed to be the best warranty ( % 30.00) The rep was very courteous and customer-oriented ( % 78.00) I was very pleased ( % 65.00) I wanted to have the big things covered so their rep offered me their Deluxe package ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/9
Original review: Sept ( % 37.50) , My Current CARCHEX policy will expire during October ( % 0.00) I reviewed several contracts from other companies and decided that the CARCHEX policy was the best coverage for the money ( % 29.17) There was no pressure from the sales staff ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I was with Protect My Car and a buddy of mine told me to look at other places, which could probably give me a better deal ( % 18.75) I looked around and I saw a list, which included Protect My Car and CARCHEX ( % 0.00) I called CARCHEX and I was gonna work my way up but the rep, Sean, gave me a good plan with bumper to bumper coverage so I just stayed there ( % 70.00) He walked me through the plan slowly and told me what I should be looking out for ( % -30.00) He broke it down for me and told me what to do and who to call if I have a problem ( % -15.56) He also gave me his number in case I had any more questions ( % 50.00) Then I told him I was gonna call ( % 0.00) I did and he told me everything about the plan ( % 0.00) I told him I was gonna call him back a few days later and that started everything ( % -6.67) He also made sure to reach out to me ( % 50.00) Since then, having the plan has been very valuable to me ( % 20.00) My car is an older model and I bought it straight cash out ( % 18.33) I've bought used cars a few times before and a few months later, it always goes bad ( % -27.50) I've had my car for six months now and I wanted to make sure I get something to cover me in case something goes bad ( % -10.00) CARCHEX is probably the best option I had and I had a good experience with them ( % 85.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I have a vehicle protection plan and I was trying to consolidate it to make it under one instead of having different companies ( % 0.00) It was a toss-up between CARCHEX and another company and I was comparing the difference ( % 0.00) The rep of CARCHEX was pleasant and dealing with him went well ( % 73.33) I would recommend CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , Unexpected expenses are not fun, especially when they’re car repairs ( % -1.67) I’ve already put a significant number of miles on the car due to travelling down to Nashville and back a couple of times a month ( % 2.36) Now, I also do Uber part-time ( % 0.00) So I tried to stay on top of it and covered it just in case ( % 50.00) Carchex was the first one to give me information that was useful when I inquired with different companies online ( % 18.33) They were very upfront about their offer and what they could do for me and there was nothing hidden ( % 1.67) I was very comfortable working with them ( % 52.00) Their representative was great ( % 80.00) He answered all my questions and got back to me in a timely manner ( % 0.00) He also didn’t try to pressure me into anything ( % 0.00) And when I finally got down to it, he got back to me with another deal that was too good for me to pass up, so I went ahead ( % 13.61) The customer service was great ( % 80.00) They worked through and explained everything to me, and I would definitely recommend them ( % 0.00) Now I know that once my actual factory warranty is up and as long as I got $ in my pocket, my car is covered ( % -2.50) I am not gonna worry about coming up with three grand to get my car fixed ( % 30.00) That peace of mind it gave me is just immeasurable ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , Purchasing a protection plan from CARCHEX was easy ( % 43.33) Their rep was very knowledgeable and he answered all my questions so I know all about their product ( % 20.00) I was treated well and I expect others to be treated well also ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , The warranty on my vehicle was expiring and bumper-to-bumper was expiring in a few days ( % -20.00) I then decided to look into extended coverage, just in the event something happens to the car down the road ( % -15.56) I checked and spoke to the dealer itself and another company and I went with CARCHEX based on reviews and cost ( % 0.00) Their rep seemed to be pretty knowledgeable ( % 25.00) Right now, everything looks okay ( % 39.29) I spent almost $, so if something breaks down in a year or so, I hope I don’t have to go through any hassles and pretty much they honor what I paid for ( % 4.86) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I had been getting calls from other companies about an extended coverage for my vehicle and I decided to research ( % -12.50) CARCHEX seemed to have good reviews and was a larger company ( % 35.00) Their reps explained the coverage well and my experience in purchasing the warranty was very good ( % 91.00) A vehicle protection plan is pretty important ( % 32.50) This is for the car that my daughter uses and she appreciates having it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I signed up a questionnaire for CARCHEX online that said somebody will call me and they did ( % 0.00) Every day for five days in a row, they would call and it’s either I’m not available or my wife’s car is not available ( % -20.00) Their rep was persistent and when we finally talked he asked me what my car was including the numbers ( % 0.00) They’re quite detailed questions and I gave them the information ( % 40.00) They have my number plus the mileage and they sent me an email so that night I signed up with them ( % 0.00) Once I signed up I called them and asked for some information but nobody called me back and I wish they would ( % 0.00) I wanted them to send me an email so I can have an account number and sign up for monthly payment through my bank because the initial payment was through a credit card and I don’t wanna keep on paying through that ( % 0.00) It was a burner credit card which means if the bill goes through it during that time, it will be rejected and I’ll end up with a late fee for charging ( % -30.00) Also, the email that they initially sent before I signed up said a discount but they never offered it ( % 0.00) They said I also have a military hero discount but they never offered me that ( % -10.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , Very pleased with the help and information about the service, and what it all covers ( % 65.00) I think it is a very good plan and look forward to being a longtime member ( % 91.00) The things covered, would almost say it's better than the original coverage given by the dealers ( % 43.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , The service was pleasant and thorough ( % 73.33) My questions were answered and Donald went out of his way to give me the best offer ( % 100.00) I agreed to look at the policy and decide if it's right for me ( % 28.57) Donald explained well how the insurance works, my coverage and costs ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I am on disability and I needed extra coverage, a little help every once in a while ( % -9.38) CARCHEX was the first provider that came up that had five stars ( % 25.00) I had a good purchasing experience with them ( % 70.00) The gentleman I spoke to was informative, helpful, and polite ( % 0.00) It just took a little time to get it through, and I was done ( % -18.75) It was an overall very quick and easy experience ( % 28.89) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I was very happy with Steve and his explanation of the plan I chose ( % 100.00) I liked the payment plan and the length of the time for the plan ( % 60.00) It had more than the current plan that I have which is about to run out ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , The customer service was excellent, helpful, courteous, knowledgeable, and informative ( % 80.00) The company was described online as the best option ( % 100.00) You came highly recommended and I am very pleased to find and obtain coverage with your company ( % 40.50) The cost was reasonable and the customer care seems very nice ( % 49.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I had a great customer service experience with CARCHEX ( % 80.00) I was told when would be a good time to call back and got a call back that day ( % 23.33) They were patient and were looking out for me and they seemed like they cared what I did ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I needed coverage for my car and CARCHEX kept calling ( % 0.00) Purchasing from them was okay ( % 50.00) However, they canceled my policy ( % 0.00) They said I missed the payment ( % 0.00) And so, I had to start over again ( % 0.00) I wish that they didn't have to cancel my first policy ( % 25.00) Nevertheless, when I started over, the rep did as much as he could to get me the same rate as I had before ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I needed extended coverage for the X and I went with CARCHEX since I’ve worked with them before and I’ve never had a problem at Henderson BMW having CARCHEX to cover things ( % 0.00) Customer service was good in taking the time to describe how many miles I drove and what would be the better plan to use versus a three-year plan or a four-year plan ( % 56.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I wanted to be covered, just to be on the safe side ( % 50.00) I googled CARCHEX and I read the reviews ( % 0.00) I did my research and then I decided to go with them ( % 0.00) And I had a good experience ( % 70.00) The rep was really good, really thorough, explained everything to me, and answered all my questions ( % 45.00) An extended coverage will save you a lot of money in the long haul ( % -5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , The first thing the CARCHEX rep did was offer a more expensive plan and had that reduced down ( % 2.36) I don't drive a lot, so I opted for a lesser plan to suit me ( % 0.00) He seemed to be very knowledgeable of what it covered ( % 20.00) When I got the package, I read it over and it wouldn't take effect for days plus miles ( % 0.00) CARCHEX really protects themselves ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I drive a lot of miles and decided to get an extended coverage for the vehicle ( % 0.00) I looked at different places online and CARCHEX came up to be either at No ( % 0.00) or on the lists ( % 0.00) Shawn, the rep, was great, very informative and knowledgeable ( % 50.00) We talked about different plans and what would best fit ( % 46.67) He wasn’t just trying to sell their most expensive plan but told me about the best plan that fit my driving needs and the length of time I expect to keep the car ( % 35.00) I really appreciated it and would buy this plan again ( % 20.00) He also said that if I had anything going on, or if when I file a claim, anything comes up, reach out to him and he’d be more than happy to help me out as well ( % 65.00) So, that personal touch means a lot to me ( % 0.00) Having the plan is extremely valuable ( % -12.50) Nowadays, it costs more to fix a car than to buy one ( % 50.00) With all the computer, electronics, and AC components in today's cars, you can’t go without a protection plan unless you want to go bankrupt ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , The sign-up process was easy and the customer service rep Ronnie was very informative ( % 31.67) Their customer service is great and all of your questions are answered ( % 80.00) On my hunt for an extended warranty program I came across rude belligerent companies who wanted me to sign up immediately, CARCHEX gave me a peace of mind ( % -30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , My initial call was about a car I had considered buying, but later changed my mind ( % 0.00) After speaking with Ben at CARCHEX, I KNEW had picked the right company to do business with! I sincerely appreciated the follow-up and follow through that Ben provided! CARCHEX is a company with integrity that "strongly" stands behind its product and customers! ( % 13.51)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , The salesperson I dealt with at CARCHEX was very respectful ( % 65.00) His name is John and when I talked to him on the phone, he was very helpful, kind, and nice ( % 46.67) I got a good rapport with him as he was very friendly ( % 59.38) He didn’t push me to sign and get the business ( % 0.00) That was very understanding ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , Knowing that the type of vehicle I have can have some issues, I thought getting an extended coverage was a good idea ( % 70.00) CARCHEX had a good BBB rating and they worked with me on getting me the payment and the price that I needed ( % 70.00) I told the representative what I wanted to pay and that I wasn’t gonna pay any more than that ( % 50.00) We went back and forth a couple of times, and they may have given me all the discounts they could ( % 0.00) I got four years of coverage on my car and they did a good job ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I’ve used CARCHEX for all my warranties on all my vehicles and they are the absolute best ( % 60.00) They are flexible and have mechanisms in place help when problems arise ( % 0.00) I have recommended them to friends and family ( % 0.00) Their response time is fast and they strive to get the job done ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , We’ve purchased two used vehicles and I’m taking my son to Nevada and my daughter's moving to North Carolina ( % 0.00) I looked into extended warranties so they would have a little bit of extra protection should something happen to the vehicles that would incur a huge bill ( % 7.08) I did some research online and felt that CARCHEX had good reviews ( % 70.00) When I called to talk to their reps, they were very knowledgeable and they called back when I had time to talk it over with my kids to make sure that this was something that we all wanted and could afford ( % 23.33) Then they helped us to try to find the right policy ( % 28.57) I talked to a couple of other places ( % -12.50) One was very pushy ( % 20.00) Their rep called three times and wanted us to sign immediately ( % 0.00) I told him that if it were me, I could make the decision, but it was also for my children and I needed to discuss this with them ( % 0.00) I did not like that ( % 0.00) CARCHEX did not do that ( % 0.00) They were very understanding, that this was a different kind of situation and they made it very easy to get the deal ( % 34.08) They even emailed things to my kids so they have those until the actual policies come in the mail ( % 0.00) Additionally, we could do it in two years' payments instead of months, which was very nice 'cause that gives us a little more freedom with expenses ( % 36.42) Overall, we had a very good experience with CARCHEX ( % 45.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , My car was getting close to being out of the factory warranty and given the cost of repairs nowadays, I wanted to have extended coverage ( % 0.00) I spoke to some companies and with a couple of them, it was like dealing with a used car salesman ( % 0.00) They kept pushing and pushing ( % 0.00) I spoke to a girl from CARCHEX and I was sold on them ( % 0.00) She was very professional and not pushy ( % 13.00) She answered my questions and explained everything very thoroughly ( % 20.00) Though she was busy when I called to finalize everything, the sales manager who wrapped everything up was also very professional ( % 11.50) I got excellent assistance from them and they handled things very well ( % 60.00) The whole experience was great and without a doubt I’d recommend people to them ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , We went back and forth with Anthony from CARCHEX as far as trying to get things that I wanted for a reasonable price and whatnot, and also what I considered was a reasonable price ( % 12.50) The guy gave me the information I asked when I asked for it and followed up with my text with the information I needed ( % 0.00) I've been pleased with my experience with them since I’ve had the warranty since ‘ and I just renewed ( % 50.00) I’ve only had one situation to where it was a little stressful but everything is not perfect ( % -22.92) The process of getting the people that's repairing the car is also not as fast as it needs to be ( % 20.00) It puts a business person sort of on edge and hesitant because they have to call back and forth so much and wait for somebody to get back ( % 6.67) It ties the company up on the phone back and forth, trying to get the approval ( % 0.00) They’re losing money because they don’t have the time to be on that phone so if If they can make that a more pleasant experience or faster returning situation that will be a great help for clients like me ( % 67.78) I can get my car done much quicker rather than it sitting there and them going back and forth, trying to get in touch with the CARCHEX and CARCHEX not calling them back fast enough ( % 8.00) The process shouldn’t take a day or whatever because then that puts me in a rent-a-car, so it’s creating more money ( % 50.00) They pay it out from CARCHEX ( % 0.00) Nevertheless, I’ve already recommended them to a couple of clients and because of my recommendation my daughter got warranted for my granddaughter’s car in Memphis ( % 0.00) It's all good ( % 70.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , The representative was knowledgeable, friendly, and patient ( % 37.50) I am a very busy person, so he kept in touch with me via email ( % 13.00) I am a satisfied customer since I was dealing with only one person and not being bounce around ( % 25.00) The rep was awesome and he deserves this rating ( % 100.00) ( % 0.00) ( % 0.00) Thank you Ryan ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , My car was about to reach , miles and my current warranty policy with American Financial Warranty Corporation was about to expire ( % 0.00) I purchased another one with them and thought everything was fine ( % 41.67) A few weeks later when I was really close to , miles, they sent me a letter saying that I didn’t qualify because of some missing information or some information in my application and I thought, “Now, that’s really strange ( % -5.00) ” I was kinda disgusted about that and that’s when I went to Consumer Reports and found that CARCHEX had the top-rated plan of just about anybody ( % -100.00) I signed up with them but then, lo and behold, American Financial Warranty then sent me a letter last Saturday saying, “We’re so happy you’ve renewed your policy ( % 20.00) ” I contacted the car company where I’ve got the policy and said, “Thanks, but no thanks ( % 5.00) ” And about that time, the car company had refunded me the policy based on the letter I got from American Financial ( % 0.00) I was very happy that it happened because I like CARCHEX much better than them ( % 75.00) I bought the plan from CARCHEX on the phone and it was extremely easy ( % 43.33) However, there was just an issue when I called them because the number I got off of the website was different ( % 0.00) I was momentarily concerned that I might not have a legit company, just some entity that was trying to get credit card numbers ( % 0.00) There are too many phone numbers associated with them and there should be just one customer service number ( % 50.00) Other than that, CARCHEX explained that the warranty doesn’t go into effect until days ( % -12.50) Still, stay away from American Financial and go to CARCHEX ( % 0.00) The car company where I bought my car said that they’re gonna start referring to CARCHEX instead of American Financial based on my experience ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I wanted to make sure we’re protected if anything came up ( % 50.00) A warranty is pretty important and compared with other companies, CARCHEX worked better with the pricing ( % 25.62) Aside from that, the person I worked with has also been informative and helpful ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , My previous extended warranty company went bankrupt and I decided to look into another coverage for my vehicle ( % -16.67) I went with CARCHEX after checking on Google and looking at the ratings ( % 0.00) The rep, Ryan, was good but the coverage could be cheaper and hopefully they won’t go bankrupt like my other warranty company ( % 28.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I just purchased my Benz from someone and got CARCHEX a week ago ( % 0.00) My Benz is old and I wanna feel safe and secured about having to prop it along and get it fixed ( % 23.33) CARCHEX was ranked number three out of the top categories that I was looking on ( % 50.00) Usually with other companies, I have to be directly broke and be completely out or if I have an engine problem, the engine has to be completely dead ( % -7.50) But with CARCHEX, if I'm having some type of problem with my engine, although not a pre-existing one, I can take it in ( % 0.00) It was good and that set them apart from the others ( % 70.00) Shawn, the CARCHEX guy who helped me out wasn’t pressuring me, trying to sell the plan ( % 0.00) It sold itself and that was a plus to me ( % 0.00) Their payment plan is also okay ( % 50.00) Their number was a little high so they gave me a discount ( % -1.38) The contract is for two years and for , miles which is , miles a year, but they gave me an additional months ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I bought a used vehicle and I had a three-year extended warranty but it expired ( % 0.00) I decided I needed a new one and in my online research, CARCHEX seemed to have the best reviews ( % 56.82) Even though I had to wait for the rep, he was friendly and helpful ( % 37.50) Hopefully, I never have to use the warranty, but it's good to have if I need it ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , We purchased a car in June which had ,-something miles on it and so, I’m trying to prepare ( % 0.00) I've learned that if something happens to it that’s covered, I won’t have to be paying a whole lot out of my pocket to get it fixed ( % 15.00) I had CARCHEX before that I got through the dealership because we purchased a vehicle in ( % 0.00) In , we were rear-ended and it was totaled ( % 0.00) I took it to CARCHEX at CarMax a couple of times and the service was good so I figured that it would more likely be similar from my experience ( % 30.00) When I was buying the coverage, the salesperson came back with the original quote but I told him that it was out of my budget and I was looking for something a little lower ( % 6.25) So, he had to speak to his supervisor and we came down to an amount that I could afford ( % -15.56) When I called, he returned my call promptly and then he clarified something for me, and so that was pretty good and I didn’t have to wait a long time ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , It was for security and peace of mind that I looked into acquiring an extended coverage for my vehicle ( % 0.00) I did some research and comparison, and I read some consumer reviews on CARCHEX' site ( % 0.00) I was also looking at a couple of their competitors that called me and I told the CARCHEX repthat I got on the phone that I was gonna think about it if I wanna go with them versus another warranty company that was rated highly on the ConsumerAffairs site ( % 16.00) But this rep took time to really explain to me the pros and cons, and I was very impressed with CARCHEX, so I said they can have my business ( % 60.00) Purchasing my warranty from CARCHEX was a very good experience and a seamless process ( % 50.50) I spoke to a couple of reps and I was very pleased with their customer service and their ability to answer all of my questions ( % 65.00) They assisted me very well ( % 20.00) For me, having a vehicle warranty is case by case ( % 0.00) If you have the financial means, then you don’t need car protection ( % 0.00) But even if I have the financial means, I still like the peace of mind that a warranty provides ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I had a warranty through CARCHEX a few years back and it was a very good experience ( % 23.67) I didn’t need very much repair, but when something arose there was never an issue with getting service ( % 26.00) I love the piece of mind that you get with a reliable company providing a warranty ( % 50.00) My customer service rep Anthony did a wonderful job at getting me quotes, and explaining the coverages ( % 100.00) I will definitely be referring friends and family to him so that they can have the peace of mind that comes with a good auto warranty ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I had an old vehicle that I didn’t get a warranty on and it needed $, worth of work ( % 20.00) So when I traded it in, I vowed to get a warranty on my next vehicle ( % 0.00) The dealer where I bought my next vehicle said that they had a -day warranty and that I had a chance to purchase a warranty through whatever company they had ( % 0.00) I called to check on it and I signed up for it ( % 0.00) They said that they tried to take the first payment out of my account, but it didn’t show any withdrawal attempts and I didn’t get any overdrafts ( % 25.00) They were sketchy ( % 0.00) They asked me to provide another card, but I said, “No ( % 0.00) I’m done ( % 0.00) I’ll just find somebody else ( % 0.00) ” That's when I found CARCHEX ( % 0.00) I started an online quote and as soon as I hit the send button on the quote, I got a phone call and the people at CARCHEX were on it ( % 0.00) I had a great purchasing experience with them ( % 80.00) They were excited and well-attentive, but they weren’t pushy so that was appreciated ( % 28.75) They did what they could to help and I appreciated the salesperson ( % 20.00) He helped me out quickly and I told him everything about my vehicle and also about my previous experiences ( % 8.33) He was courteous, to-the-point and didn’t beat around the bush ( % 60.00) The number he came up with was a bit high and I didn’t wanna pay over what they were wanting me to pay ( % 16.00) He said, “Let me get my manager and we’ll see if we can get you a discount ( % 0.00) ” I moved up a plan from silver to gold, which was $ more and I got the coverage I wanted ( % 50.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , The warranty ran out on my a Prius and I wanna keep it going for a while longer ( % 0.00) At that point, I thought I should look into getting an extended warranty to make sure that I'm gonna get covered if I had one of the huge repair things ( % 45.00) Priuses don't break down very much but when they do, it's very expensive to repair ( % -18.19) I've been contacted by so many extended warranty companies in the past year ( % 12.50) I was getting really tired of them calling me ( % -40.00) I complained to all of them to please leave me alone and to stop calling me ( % -30.00) They kept saying, "Last chance," but would call again ( % 0.00) I needed to proactively do something instead of complaining and screaming all the time ( % 0.00) I just had to trust and decide and I did ( % 0.00) I think I made the right choice on CARCHEX and I'm very pleased with my warranty ( % 46.79) Plus, I'm surprised that it wasn't very expensive ( % -27.50) Also, I'm very happy with my rep, Benjamin ( % 100.00) He was so nice and fun ( % 45.00) He was a really cool cat and I really appreciate his help ( % 27.50) I'm not very friendly sometimes but Benjamin was very kind and slow to speak to me ( % 11.19) He calculated the mileage and let me take my time to go out there, get the mileage and do this ( % 0.00) I appreciate that so much ( % 20.00) He's trying to lalala on prices and said that I might want the silver and this and this ( % 0.00) I said that I've had a brain injury and what he's doing was stuffing the cotton ( % 0.00) I'm not stupid but I'm a very slow thinker and slow to understand ( % -9.67) I said give me the bottom line, how much for how long and tell me what it does ( % 7.50) He did, which I liked ( % 60.00) He said it was gonna be $, a month, this is what it does ( % 0.00) I just have to take my card in and do this ( % 0.00) I'm glad to have gotten it over with ( % 50.00) I sent my little email thing and I had gotten the thing in the email which he said he would do, which is what I needed ( % -18.75) I had a good experience and I would tell other people to get CARCHEX ( % 28.75) Like the girl over by Toyota who I talk to when I have to get things fixed in my car ( % 10.00) She rents me a car for the day if I needed it and her warranty went out too ( % 0.00) I'm gonna go over there and tell her about CARCHEX ( % 0.00) I'll tell her it is the best one ever ( % 100.00) I'm also gonna share it with other people I know ( % -12.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I’m ex-military and when I called CARCHEX, whoever I talked to was ex-military as well ( % 0.00) He was really adamant about telling me the things he was doing and he wasn’t forward ( % 10.00) He also made me understand that the reason that people buy the extended warranty is because sometimes, warranties don’t cover some of the work ( % 0.00) He just explained the difference between the value I can get by going to the Diamond Plan ( % 0.00) I know he wasn’t pressing but I told him that I would buy it because I was gonna go buy my mom’s car ( % 0.00) So I got it on a Friday, and I had , on the truck ( % 0.00) The car salesman told me he would give me a certain amount of dollars for my Ford going into a lease, and it would cover the difference because of my vehicle ( % 21.43) But then I ended up buying a new car ( % 13.64) I bought the new Terrain for my mom, and then I leased it ( % 13.64) When I leased it, they said that for bucks a month, they have a maintenance similar to CARCHEX, for a seven-year, mileage with a minimal deductible ( % -5.00) And then I really liked that ( % 60.00) All of a sudden, the dealership gave me a really good deal on my , then I bought a and leased that one also ( % 35.00) So I tried to cancel my policy with CARCHEX ( % 0.00) I called CARCHEX, but I was in a meeting and told them that I would call them right back ( % 14.29) The rep said no problem and that I didn’t have to cancel my policy ( % 0.00) I haven’t even told him I was canceling ( % 0.00) It was like he knew that if I was calling back, it was gonna be for that reason ( % 0.00) I told them I would call them back at a certain amount of time ( % 10.71) The rep called me back and he asked if I wanna cancel the coverage ( % 0.00) He also told me what I needed to do and that he would send me an email ( % 0.00) He said I have to fill in the blanks with everything on there and mail it to them ( % 0.00) I asked how soon would my refund kick and he said between nine to fifteen days ( % 0.00) I told him that wasn't what I was told when I bought the coverage ( % 0.00) They initially told me that if I didn’t like it, I could cancel it in the first days ( % 12.50) The rep was definitely not the same guy that I talked to before ( % 0.00) I told him I’m glad I’m canceling for a non-reason than customer service ( % 50.00) He even said they were no longer with me anymore so it doesn’t really matter, and then he sent me the email while I was on the phone and he told me to just follow the steps ( % 20.00) I also told him that I’m not canceling because I’m unhappy but because I don't have the truck anymore ( % -60.00) He just wasn’t very receptive to that ( % 20.00) I was very dissatisfied ( % 20.00) If the rep apologized and told me that if I needed them, I could just give them a call and pass me to a friend, I would have been more than happy to take care of it ( % 65.00) I explained to the rep that I deal with to people a day that own vehicles, and I’m in the maintenance system, so I’m not somebody that they should get to have a bad taste in the mouth ( % -5.00) But he replied that it was none of his business, so I just let it go ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I have the original Honda warranty, five-year, , miles ( % 37.50) I am reaching the , so I wanted something a bit more ( % 50.00) I looked online and I saw CARCHEX at number two so I called them and they were the first one to call back ( % 12.50) The gentleman that spoke to me was very professional ( % 13.00) He answered all of my questions and he did a great job as far as selling me the warranty ( % 45.00) I was impressed with that so that made it a lot easier in my decision to get CARCHEX ( % 100.00) Overall, it was a nice experience ( % 30.00) I haven’t used it but it’s a good idea to have it ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , The purchase experience at CARCHEX was a little bit of high pressure ( % -1.38) They were a little pushy upfront and when I asked them questions, they kept passing me from person to person ( % -18.75) It was a little bit off-putting but I knew that the company came with a high recommendation ( % -1.38) I was referred to CARCHEX by a co-worker and friend of mine ( % 0.00) I was looking for bumper-to-bumper coverage ( % 0.00) I didn't need the roadside service and towing but apparently you can't have those taken off of the plan ( % 5.00) Deshay was totally good though ( % 70.00) He was the representative I worked with ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I’ve had an old vehicle for a long time ( % 2.50) I had a pretty good bumper-to-bumper warranty for it through the dealership but that expired ( % 47.50) A couple of days after the expiration, I thought of buying another warranty ( % 0.00) I Googled who was the best-rated company and found CARCHEX on the Better Business Bureau ( % 50.00) I called them and then, the guy that signed me up was informative and made me feel comfortable ( % 40.00) I got one of the better packages and since CARCHEX had a promotion with the -month zero interest, same as cash, I went that route ( % 25.00) In closing, having an extended protection is important and CARCHEX has a simple process ( % 20.00) Since I drive diesel trucks, I'm paying $, for the warranty through the dealership ( % 0.00) Meanwhile, the warranty from CARCHEX is costing me $, so it was the better deal ( % 50.00) Furthermore, it covers everything that they would offer as well as a rental car which the dealership wouldn't offer ( % 0.00) I have already referred two people to the company ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , A vehicle protection plan is something most people ought to have ( % 50.00) I bought a used vehicle and I was looking on the internet for an extended coverage ( % 0.00) CARCHEX happen to be one of the ones that popped up so I went with them ( % 0.00) They were supposed to call me back at : but they didn't and I ended up calling them back at : ( % 0.00) Other than that, my purchasing experience was easy and very good ( % 40.61) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I bought a used car so I looked into an extended coverage and CARCHEX was offering a little bit more than what others were offering ( % 15.63) Also, the operator I spoke with was very polite ( % 20.00) The coverage that I got will last me for at least five more years which is the bumper-to-bumper plan ( % 6.67) I’ve never had any reason to use a protection plan, but one never knows ( % 0.00) I’m really satisfied with what CARCHEX said they were gonna do and everything worked out exactly what they told me they were setting out to do ( % 37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , Getting an extended warranty is the smart thing to do if have a used car ( % 21.43) A brother in my church recommended CARCHEX and I looked into them as well as other spots ( % -12.50) People were giving comments about CARCHEX and nobody had anything bad to say about them so I chose them ( % -70.00) I asked the rep a bunch of questions initially and he was ready with the answer ( % 10.00) So we never had to email or text each other back and forth ( % -6.25) Everything was done over the phone ( % 0.00) I wanted as much coverage as I could get for the lowest price ( % 20.00) I was trying to get everything covered, including my suspension, my motor and my transmission, except maybe the radio and the mirrors ( % 0.00) And the rep was helpful and knowledgeable ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I had an insurance, but I felt that I was paying too much ( % 20.00) I started to look for a new company and came across CARCHEX ( % 13.64) Signing up was easy and quick ( % 38.33) The rep went step-by-step and let me know everything ( % 0.00) However, I'm trying to get in touch with the rep who signed me up because I still haven't received my policy number ( % 0.00) I have his number but he's not answering his phone ( % 0.00) He sent me a customer ID though ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I wanted to have an extra piece of security, and I felt that CARCHEX was the best deal ( % 50.00) Their rep assisted me very well and my purchasing experience was excellent ( % 60.00) I would recommend CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I looked into an extended coverage for my old vehicle and CARCHEX was sold to me as an aftermarket insurance plan ( % 10.00) Purchasing was informative and quick ( % 33.33) They had guys who knew what they were talking about and they thoroughly assisted me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , Overall, positive ( % 11.36) The first manager that I spoke with was trying to do a hard sell and I feel rude ( % -11.39) I finally hung up on him once I told him what he had to do for the deal ( % 0.00) When they called back, the next manager was a lot more professional and I was abel to deal with him ( % 15.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , CUSTOMER SERVICE is top class ( % 50.00) He called very quick and explained in detail about the product being offered ( % 43.33) I need to check warranty though with regards to coverage but happy with Customer service ( % 80.00) Bought from American Auto Shield for reasonable price ( % 10.00) Need to check coverage of the warranty ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , My vehicle coverage was about to expire and I looked into getting an extended coverage ( % 0.00) CARCHEX was the first provider that popped up online so I went with them ( % 25.00) When I first called them, the price was too high ( % 20.50) When I started telling them this, they passed me on to the floor manager and we went back and forth but it wasn't like a haggle session and they worked with me ( % 0.00) They got the price down to something that was better for me ( % 17.22) Also, the rep told me everything that I needed to know and I didn’t come away feeling uninformed ( % 0.00) Give CARCHEX a try ( % 0.00) It was an easy process for me ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , My daughter is two states away in college and she is a first time driver ( % 25.00) If something was to happen to her vehicle later, I wouldn’t go out to cover it ( % 0.00) So, I decided get an extended warranty for it ( % 0.00) I normally wouldn't buy extended warranties, but I felt like it was worth it ( % 22.50) I interacted with three reps from different companies and all were typical sales guys who were pushing and trying to get to close the deal ( % -8.33) I negotiated the pricing with all of them then sat down and decided to wait a little bit and see what they would come back with ( % -11.44) All of them told me that I needed to make a decision quickly, but I told them I didn't have to ( % 33.33) They finally came back at the end of the month with the price down to almost $ off of the initial price ( % -3.89) CARCHEX came back with the cheapest price for the same coverage and at the time, CARCHEX was one of the top three in different rankings and locations, so I went with them ( % 12.50) It is a good coverage, but it took a while to get there and I would have preferred if they came up with the best price upfront instead of having to negotiate hard ( % 46.94) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I just thought I would have extra service and someone recommended CARCHEX to me ( % 0.00) The process was smooth, self-explanatory and easy ( % 41.67) Their reps were very professional ( % 13.00) Plus, they called me back and made sure that I had everything I needed ( % 25.00) I had an idea of what I wanted but they said my car was too old for the package I had before and put me in the recommended one ( % 10.00) Having the plan is very valuable since sometimes the car can be a bit expensive ( % -15.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I was buying a used vehicle and I wanted that extra protection ( % 0.00) CARCHEX had good reviews, so I chose them ( % 70.00) Purchasing the policy was super easy ( % 38.33) Ben was my representative and he did an awesome job ( % 100.00) He also answered a ton of questions probably more than once ( % 50.00) Based on my experience so far, I'd recommend CARCHEX ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I called CARCHEX and the guy who I talked with was knowledgeable, very encouraging and informative ( % 20.00) He gave me some information on the competition and covered everything really thoroughly ( % 20.00) Overall, I had a positive experience with CARCHEX and I was happy with whatever I purchased ( % 34.24) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I looked at reviews, did my research, called a couple of places and tried to get some extended warranty quotes online ( % 0.00) One provider didn’t take my car while the other one didn't pick up the call and I was on hold for half an hour ( % -14.58) CARCHEX was the one to pick up and has good reviews ( % 70.00) Their price was also in my range ( % 0.00) The girl who took the call was sweet and purchasing the protection plan was painless ( % 35.00) CARCHEX got the price per month lower and just extended it a few more months, which helped the rate ( % 15.00) Having a warranty is very valuable since it is like a backup plan ( % 20.00) When you go in, people can’t just say, “This is wrong and this is wrong,” because they have another person to answer to ( % -50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I got a Buick LaCrosse Premium for my girlfriend ( % 0.00) However, she died last year and her brother sold it to me ( % 0.00) It’s a very good-looking well-kept car with no dings and no rust ( % 20.00) It also has a leather interior ( % 0.00) Everybody compliments me on it because it looks like a brand new car instead of one that is seven years old ( % 11.82) I want to be able to keep care of the car and make sure that it stays within the realm of a nice car because it is a Buick and it is a LaCrosse and it is a Premium ( % 53.33) I thought I was getting hold of CarShield and I dialed the number out of the advertisement, but I ended up with CARCHEX ( % 0.00) The salesman told me I was gonna get a platinum thing for $ a month that took care of everything ( % 0.00) They more or less told me that I was gonna be getting full coverage on electronics that could go wrong and also towing ( % 4.58) They told me to get a hold of the wait online and then get a hold of a representative for me ( % 0.00) The only thing I’m concerned about is that if I take my car in, it is gonna get repaired ( % 0.00) However, there is an awful lot of stuff in here that they won’t cover especially for electronics ( % -50.00) These cars now are all electronic and calibrated different things on them ( % 0.00) I’ve never had a car that was fully automated like it is with computers and everything else in it and I got a lot of electronic stuff in it ( % 0.00) It is very valuable to have a vehicle protection plan nowadays ( % 20.00) I know what it costs to have repairs done to these newer cars and they are not cheap ( % -20.00) I’m on a fixed income and I’m years old, so that makes a lot of difference ( % 10.00) I got my contract and I saw what CARCHEX covers and what they don't ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , My old extended warranty wore out and I was getting another one ( % 10.00) I did my research before and the reviews for CARCHEX online were all good ( % 70.00) I also saw the options and I called them ( % 0.00) Then they called me back and I decided to take them ( % 0.00) The purchasing experience was pretty easy and it felt good on me ( % 46.11) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , The coverage with CARCHEX was a bit longer than the other warranty providers ( % -12.50) Some have three years and CARCHEX has four years ( % 0.00) So I purchased the plan and had a good experience in the process as well as with the rep that I had ( % 70.00) However, we had to cancel because there were some other unexpected expenses coming up next month ( % -0.83) I don’t like the cancellation process and it said something about to days, which was crazy because I just got it Friday, and I may not get my money ( % -60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , Great people to deal with ( % 80.00) I got an exceptional deal on my Sierra extended warranty I purchased ( % 66.67) My longtime repair shop said it was a very good deal and I couldn't believe they offered a warranty up to , miles ( % 91.00) The payment plan worked good with my budget ( % 70.00) I'm seriously considering adding my Sonata also ( % -33.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I have a Mercedes Benz and it's an AMG model, which is their high performance car ( % 16.00) Even though it had only miles when I got it, it was my impression that the best thing for me to do would have been to get an extended warranty for it ( % 50.00) Hopefully, I don't have to ever use the warranty, but it was more of an insurance policy than anything ( % 50.00) I looked at CARCHEX and then I've looked at two others, CarShield and Endurance which was rated number ( % 0.00) CARCHEX was pretty much right there in the same ballpark and CarShield might have been second or third ( % 10.71) When I initially called Endurance and I told them what kind of car I have, they said they did not offer extended warranties for the AMG Model Mercedes Benz ( % 30.00) Then I called and went to CARCHEX who said they covered it ( % 0.00) My purchasing experience with CARCHEX was pleasant at some point ( % 73.33) They were bombarding me with emails, trying to get me to sign and then each day, the price got lower and lower ( % 0.00) So I was wondering why I didn't get offered this in the beginning ( % 0.00) The team at CARCHEX was knowledgeable ( % 0.00) There was a gentleman and there was that heavy sales pitch ( % -20.00) I was trying to ask questions and he was telling me, "Pay this down and you can call us back ( % -7.78) You got days to look at it ( % 0.00) " So I was supposed to give them an x amount of dollars while I looked at the policy ( % 0.00) And if I wanted it, I would get it ( % 0.00) And if I didn't want it, I would have to go back and call them for them to return my money ( % 0.00) And that was the part that didn't make sense to me ( % 0.00) I didn't want to be nasty to the guy, but if that was the case, then he was defeating himself in making the sale ( % -100.00) Eventually, I went on and got the warranty ( % 0.00) The supervisor or manager at CARCHEX was pretty well versed in the protection plan ( % 25.00) And then four or five days later, I got a thing in the mail, breaking down the different things as far as the contract and all that kind of stuff ( % 10.89) For the most part, it was all right ( % 39.29) The information was clarifying what was the in the package and speaking of that warranty ( % 0.00) But I had already made up my mind ( % 0.00) If I ever turn any claim with CARCHEX, and I don't care if it's the first one, and they tell me that they don't cover it, I'm gonna cancel the warranty ( % 25.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , I bought a used vehicle and I had purchased a maintenance plan through the dealership ( % 0.00) I have , miles on my vehicle, so I thought that since I'm going to keep it, I would search, within reason and price-wise, for the best insurance policy on my car ( % 100.00) Also, I have two children and they both live out-of-state so it's very important for me to have a reliable transportation and if the vehicle breaks down out-of-state, I can be accommodated ( % 16.69) I saw an ad for CarShield on TV and then, I went online and I found that CARCHEX had an A+ rating from the Better Business Bureau ( % 50.00) I also liked the idea that CARCHEX is used by Edmunds and Blue Book, so I went with them ( % 30.00) I called the rep twice telling him that I would call him back as I wanted to compare other companies ( % -6.25) When I called him back, he gave me an additional discount which I appreciated ( % 10.00) He was also very informative and professional and he did a great job ( % 36.67) I would highly recommend him ( % 16.00) It is important that they have more salespersons like him that make you feel they're not trying to rip you off and confident that this insurance policy is something valuable and not something that’s going to take your money ( % 46.67) Overall, I had a very good experience with CARCHEX ( % 45.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , Extended warranty yr , added miles - Spoke with Anthony ** ( % 0.00) He was a professional salesperson ( % 10.00) No pressure to sell ( % 0.00) Worked with him for days about what was good plan for me with my new car ( % 41.82) I would recommended this company and also recommend Anthony ** ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/8
Original review: Aug ( % 37.50) , TOYOTA COROLLA - Extended warranty agreement I was most happy with ( % 65.00) Salesmen very cordial and courteous ( % 40.00) Gave me years longer than competitor and a good price! Haven't received policy in mail yet, but did email to me ( % 87.50) Waiting for the hard copy, but sure will be just the same ( % 6.94) Glad I did some research before accepting elsewhere ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , Besides insurance, one has gotta have a vehicle protection plan so you’re not behind ( % 28.75) My vehicle is an older one and I wanted to make sure that it stayed in good condition ( % 45.56) CARCHEX gave me the quote and they have the simplest service standpoint ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , I searched for auto warranties and I thought CARCHEX was a little pricier than other competitors but they had a better package so I decided to go with them ( % 14.06) The extended auto warranty is for my peace of mind and having some edge if I get into any problems ( % 0.00) I enjoyed doing the sale with CARCHEX and I had a good experience purchasing the plan ( % 60.00) It was very professional and very knowledgeable ( % 16.50) The sales ability of the salespeople was fine ( % 41.67) I feel good and I’m glad I got the extended warranty ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , My car was over , miles and I googled what were the top companies to get extended coverage from ( % 43.75) The first one was Endurance and CARCHEX was number two ( % 25.00) I spoke to a rep at CARCHEX and then I was transferred to the supervisor, and they were awesome ( % 100.00) I told them I talked to Endurance and they would tell me at the time they were gonna extend it ( % 0.00) So CARCHEX quoted me a different amount that was much more affordable and I decided to do that one ( % 25.00) They were very helpful and they went out of their way to make the coverage where I can afford it, which was what I needed ( % 20.00) It was very important for me and they did that ( % 52.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , My truck is almost years old and it has over , miles on it, so things are gonna start breaking down ( % 10.65) On a -year old car, having a vehicle protection plan is very valuable ( % 15.00) There were a couple of companies that I called and CARCHEX was one that worked with me ( % 0.00) When I told the rep that I wanted to know what their different policies were and I asked that they send them to me by email, they were more than willing to do that ( % 25.00) I told him I would call back and I never did, but he followed up and answered my questions and never pressured me ( % 0.00) When he finally called me, I was in a time and place to actually make the deal, so I took out my credit card and I took care of it ( % 0.00) Every other company was trying to sell me something and I don’t respond to high-pressure sales, so I hang up the phone or I walk out of the store ( % -12.50) But when CARCHEX gave me the time to review the policies, I was very pleased ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , Never got contract in mail ( % 37.50) I am about to dispute the charges ( % 0.00) And report to BBB ( % 0.00) Spoke to everyone ( % 0.00) Got it set up ( % 0.00) Got auto pay set up and it’s been almost a month and I still haven’t received anything on my warranty ( % 0.00) I feel like I’ve been taken for a fool ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , I bought a car that was a little older and I couldn't get a coverage for it ( % 11.81) So I wanted to go ahead and get an extended coverage ( % 0.00) Purchasing a protection plan from CARCHEX was easy ( % 43.33) The guy I spoke with gave me the prices on some of the best coverage and told me everything I needed to know ( % 100.00) He got it done quickly too ( % 33.33) Furthermore, he was also able to answer all the questions I had and he was able to go into the details of what the plan covered ( % 50.00) While the people at CARCHEX are honest, some people may not be able to afford the highest coverage ( % 55.00) So they should start with the lowest and tell them what they will be getting ( % 0.00) By the time they get to the highest, they'll be able to have their mind set on what the best coverage will be ( % 75.00) In closing, having a vehicle protection plan is valuable cause you never know when something could happen ( % 0.00) It's always good to know you're covered when it comes to certain things with your car ( % 45.71) Given my experience, I would recommend CARCHEX and if friends would ask about them, I'll ask what kind of car it is and what coverage are they looking for ( % 60.00) Then, I would definitely go into detail about the actual coverage that I have and see if that's what they wanna do ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , It’s really valuable to have a vehicle protection plan ( % 28.75) I’ve always had a vehicle and it’s senseless to drive around without a warranty ( % 0.00) So, when the warranty I had was to expire in seven months, I checked with a few mechanics and they kept mentioning CARCHEX ( % -20.00) CARCHEX's protection specialist was good and very persistent ( % 45.00) It took a while to actually get me to purchase the plan, but he was convinced that I should go with CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , My vehicle is a BMW iL and I purchased it at such a great price and in very good shape ( % 52.13) The Audi dealership that I bought it from suggested two warranty companies, then I looked into both and I figured CARCHEX was the one that had the best credentials ( % 100.00) The salesman Jay was very adamant about the backing of various agencies and he gave me good references to think of ( % 27.67) He was a very nice fella and did a good job representing the company ( % 74.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , We bought a car from our friend and we spent a lot of money on it, so I went to the Ford dealership to ask them about their extended warranty ( % 13.75) I thought it over from the computer to see what CARCHEX was saying versus what the Ford dealership was saying as far as the extended warranty, and CARCHEX was better ( % 30.00) The gentleman who I spoke with was very pleasant and non-assertive ( % 95.33) I had an enjoyable conversation with him ( % 50.00) He took care of everything right away which was wonderful ( % 64.29) It was a good experience ( % 70.00) I would certainly recommend CARCHEX to anyone that needs the protection ( % 21.43) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , I needed an extended coverage for my vehicle as the manufacturer’s warranty I had was running out ( % 37.50) CARCHEX was recommended to me ( % 0.00) When I purchased my protection plan, their representative was helpful ( % 0.00) Having the vehicle protection plan is really valuable and every time I had an issue, the dealership called CARCHEX and they came out, moved in and the work was done ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , Having a vehicle protection plan is extremely valuable ( % 12.50) So, when my warranty was soon coming to an end, I wanna make sure that I’m covered for anything major that may happen ( % 28.13) I did some research on the internet and pulled up the top extended warranty company and got CARCHEX ( % 50.00) The interaction with their rep was professional and timely ( % 10.00) The price is a bit more than I want to pay, but they’re all the same ( % 25.00) I had a great experience with CARCHEX ( % 80.00) However, I didn’t get an email confirmation so I had to wait for the paperwork to confirm what I had ( % 0.00) And I don’t have my card yet, which I’m still waiting for ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , I've had an extended coverage for my vehicle with CARCHEX for almost two years ( % 37.50) It started off with a report from them on the car that I was buying, then I saw that they also provided extended warranties ( % 0.00) I looked them up and I liked what I saw, so I signed up with them ( % 60.00) I've had a fantastic and very pleasant experience ( % 67.67) Their staff was courteous and very knowledgeable and professional ( % 30.00) They explained the different packages and the payment methodology for each package, and I got the best package for my needs ( % 50.00) When you come off of the manufacturer's warranty, that's typically when stuff starts to break, so having that extended warranty is a lifesaver ( % -16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , Having a vehicle protection plan is great for what I bought which was a salvaged title vehicle ( % 58.75) It only had , miles on it and I was looking to put a warranty on it ( % 0.00) Prior to CARCHEX getting back at me, I checked with somebody else so I knew what the price was going for a vehicle protection plan ( % 0.00) The person I worked with was good and he did everything professionally ( % 40.00) I tried to get the price for $ lower and he talked to his manager, and they went ahead and got it to $ lower ( % 0.00) I may end up getting other insurance through them as he told me that they go in with car tax as well and that’s always a plus for me ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , I bought a used car but it falls in the luxury category ( % 37.50) I've never owned an expensive vehicle and I was worried that the repairs are gonna cost too much ( % -15.00) The warranty on it also expires in a couple of years so I was looking to exchange that warranty ( % 0.00) I thought a vehicle protection plan would be helpful, just to get that peace of mind ( % 0.00) CARCHEX was rated pretty high on a few websites that I saw and Brian, the person I was talked to, was very helpful ( % 10.25) He explained everything very nicely through the whole process ( % 49.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , I purchased a used car whose manufacturer's warranty had run out ( % 37.50) I wanted to get extended coverage for it so that if something goes wrong, the car would have insurance ( % -50.00) And CARCHEX was the first provider that called me ( % 25.00) Their sales team was pushy and told me, "Get it right now because we can match anywhere you like if you get it right now ( % 28.57) " Still, they gave me all the information and I went ahead with purchasing it ( % 0.00) They seem to be a good company ( % 70.00) However, I found somebody else that provides the same coverage but is cheaper ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , I’ve used CARCHEX before and they were pretty impressive, and purchasing my protection plan this time went through the same way the first one did ( % 37.50) Carrie, their salesman, was personable and he knew his stuff ( % 0.00) He took his time explaining everything and had no problem going through the contract with me line by line ( % 0.00) He was very patient and he also respected my privacy ( % 20.00) I’d direct my friends straight to Carrie to talk ( % 15.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , Having a vehicle protection plan seemed to be the intelligent thing to do and it made reasonable sense to me ( % 45.83) I signed up with Ryan and he was very accommodating, and he's probably the reason I decided to go with CARCHEX ( % 20.00) He was informative and helpful ( % 0.00) He also made me aware of some things that I didn't know, such as when I buy through a dealer, it would be an agreement versus a contract ( % 12.50) I called my nephew who is my attorney and he explained that Ryan was right ( % 28.57) I had a good experience and I'm very satisfied ( % 67.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , I bought a vehicle and thought maybe I would want to get some extended coverage to be protected for the future ( % 18.75) The guy that called from CARCHEX was super friendly ( % 35.42) He should get a raise ( % 0.00) He told me what the product was but the cost was too much to start with ( % 20.00) But then he put some supervisor on the line and he helped ( % 0.00) They said they figured out some way to get the price lower and it worked with me ( % 0.00) I wish they can make it a lot cheaper though ( % 0.00) But that aside, they were real nice, friendly and helpful ( % 63.75) They answered every question that I had ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , When you buy a used vehicle, you don't know what you're getting ( % 37.50) But I know what I have because I've taken care of it ( % 0.00) I was either going to extend the coverage on my car or buy a smaller car but since I had invested so much in my Ford, I just spent as much money getting an insurance to cover any malfunctions down the line because I really take care of my vehicle ( % 5.74) I found CARCHEX online, called in, signed up and paid the money ( % 0.00) They deduct the fee from my checking account so I don't really feel it ( % 20.00) I don't mind investing the $ month for months to get me along for three years ( % 0.00) I'm years old and I'm not gonna be around forever ( % 10.00) So, I just want to have a nice, comfortable vehicle to get around then ( % 50.00) But sometimes, it's a hassle proving that I need coverage on something ( % 0.00) One time, I had an accident ( % 0.00) I had a little issue with the doors not closing and at first, they told me it was covered ( % 3.13) And then, they told me it wasn't ( % 0.00) And then, they told me it was ( % 0.00) So, I took the car to my Ford dealership before they changed their mind ( % 0.00) They took care of the damage, I paid my $ and that was it ( % 0.00) But they didn't really mention the options available during sign up ( % 30.00) They told me they'd send me the manual that has everything in it, but there's just a lot of pages in there and then there's a fine print ( % 41.67) And if it's in the fine print, you don't really read it until you need it ( % 30.83) And they'd say, "Well, you didn't read page so and so? Well, it wasn't covered ( % 0.00) " Nevertheless, it's good to know that CARCHEX is there ( % 70.00) It looks like any insurance wherein you don't really know until you need it ( % 20.00) But if you do, you know it's there ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , My husband is a mechanic and he used to do all the work on my car ( % 37.50) But he’s getting older and he doesn't wanna do it anymore, so I needed to find something so I wouldn’t be stuck with a repair that I couldn’t fix and he didn't wanna fix ( % 16.67) I initially went online and did a Google search to find out what are better extended warranties and I got the two top ones--CARCHEX and Endurance ( % 33.33) CARCHEX got to me first, but Endurance called and they came at a lower rate and offered the same amount of years but more miles ( % 25.00) I was gonna go with them but then I called CARCHEX back and talked to a nice guy ( % 30.00) His name is Adam and he was very nice and informative ( % 78.00) He looked at the contract that I was going to get with them and he told me it was missing a lot of stuff, so I was very happy about that because most companies just want your money and they don’t go the extra mile ( % 32.50) Adam was just upfront ( % 0.00) Then after I went back, reread the contract and looked over a few things that Adam had pointed out, it was not worth going with Endurance so I called and canceled them and stayed with CARCHEX ( % -11.67) The only thing was when I first signed up with CARCHEX, I thought I was getting CARCHEX but I’m not ( % 12.50) My car is actually being done by American Auto Shield ( % 0.00) When they asked me how many miles I drove a year, I told them between and ( % 50.00) I got a -year plan with miles and that’s miles a year ( % 0.00) They said that if I happen to reach the end of my miles, they would redo my policy ( % 0.00) I didn’t wanna redo my policy in five months but I was hoping to get more miles out of the five years since I drive almost miles a year ( % 50.00) That was a bit of a downer but it’s okay for the amount of money that I have to spend ( % 50.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , I knew that my car was closing in on stuff like mileage and I wanted to have protection since I bought my car used ( % 37.50) I went with CARCHEX since they have a higher rating and better reviews for customer experience ( % 37.50) Purchasing the vehicle protection was good ( % 70.00) The reps were very helpful as well ( % 20.00) Having a vehicle protection plan is very valuable as you'll never know what’s gonna go out on your car and you'll need the coverage to be able to make sure it gets fixed ( % 32.50) I’m gonna cancel CARCHEX because I got a new vehicle, but overall, the experience with them was pleasant ( % 28.99) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , My extended warranty had run out but I benefited from it so I wanted to continue having one ( % 37.50) But the one that I had was only on purchase of the vehicle so it wasn't renewable ( % 0.00) CARCHEX is really popular ( % 60.00) I see a lot of it on television and a lot of my friends have it so I went with that one ( % 0.00) I did some research prior to calling and I had an idea of how the coverage would be ( % 0.00) I looked into the website and that was explanatory ( % 0.00) When I called and enrolled, the rep also explained a lot of what was included in the package and that I would get a mailing of the full detail of the coverage soon ( % 35.00) The experience was straightforward and fast, and I was happy ( % 45.83) There was a -day window before the warranty would be effective but they were able to link with my car fast ( % 43.33) I was unsure about something and they took the guesswork out of it ( % 0.00) That made it better ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , Ryan is a friendly, patient, and knowledgeable professional ( % 28.33) The process was at my pace; not rushed or as if I HAD TO ACT NOW OR ELSE ( % 0.00) I would recommend CARCHEX to anyone ( % 0.00) It's about half of what the dealer offered ( % -16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , Whenever I buy something new and I'm offered an extended warranty I always get it ( % 25.57) The rep of CARCHEX was really good ( % 70.00) He explained and was pretty clear about everything ( % 17.50) He went over the differences between one coverage and the next and what it is for, and also the different coverages for me ( % 0.00) He did a good job and I was pleased with the information that I received ( % 60.00) I opted for the one that was recommended for me ( % 0.00) I feel pretty good about it and it makes sense to me ( % 47.50) They offer a pretty good coverage and the types of what they offer is worth the money in essence ( % 41.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , I had extended one time before on the Cadillac, so I was looking to get some more ‘cause that extended warranty had wore off and it was time to replace some more on there ( % 45.83) I looked at two companies and definitely went with CARCHEX because I’m a member with LegalShield and they represented them pretty highly ( % 13.67) The rep was pretty good because I had to deal with him a couple of months ago, and I decided, “Hey we really need to get it”, so I called him back and he was really nice ( % 35.00) He explained a lot of different things that we’ll get with this contract, too, and that’s what made me go back to him ( % 0.00) I thought the cost of their policy could have been a little bit less, but that was the price that he quoted, so I went on with it ‘cause some other company was a little bit higher than that ( % -8.33) But for what the coverage is, I feel pretty good because it covers a lot of the engine, a lot of the electric since it’s a plus, and I feel a little comfortable with it ( % 29.06) If it comes down that I really needed them for particular things to get done, that it will be taken care of with that contract ( % 7.04) I would recommend CARCHEX ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , I like my truck but I had a couple of problems with it under warranty ( % 37.50) So I wanted to keep track and wanted to make sure that I wasn't gonna get hit with a $, expense with the ignition issue that it was having ( % 50.00) I looked up overall reviews and CARCHEX is not all great but against other companies, they were pretty good ( % 32.50) I called, asked some questions and their rep answered to my satisfaction ( % 0.00) I did some more shopping around then the rep called and asked me if I was ready ( % 35.00) I said that I wasn’t and he asked me when he could call back ( % 0.00) I let him know and he called me back ( % 0.00) Then he explained their product thoroughly and I signed up ( % 0.00) Purchasing the plan was easy and straightforward ( % 40.42) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , I went to the Better Bureau website and it said that CARCHEX was A-plus ( % 43.75) I had a really good experience buying the protection plan ( % 70.00) The guy who helped me out was very good ( % 91.00) He knew all of his stuff so I was satisfied with his business ( % 50.00) He was polite and he went over everything with me like he was supposed to do ( % 0.00) He stayed in contact with me to make sure that I was happy ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , All these electronics scare me about my truck ( % 37.50) It has , miles on it and the regular warranty went out, so I figured it was time I got an extended coverage ( % 0.00) I went online, checked out several providers and looked at consumer reviews, and CARCHEX was rated number one ( % 0.00) I got a rep named Sean and he was outstanding ( % 50.00) I liked his attitude as he wasn't pushy ( % 60.00) He was a good salesman that worked with me and got me a good price ( % 70.00) I have an email confirmation and I'm yet to receive my policy, but everything seems to be fine so far ( % 25.83) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , Excellent customer service with Bill! Great extended warranty plans for the entire family and friends ( % 54.37) I highly recommend to everyone ( % 16.00) The only ONE thing is the word they've used in the past is "SEEPAGE" IS the same as a LEAK!! Thanks to Bill how has made sure with the last warranty plans my family and I have bought, "WEAR & TEAR" is included so HOPEFULLY the word "SEEPAGE" WILL mean the same as a "LEAK" ( % 1.72) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , Ryan was very helpful, funny and explained everything concisely and clearly ( % 20.50) I would say he's one of the nicest people and most enthusiastic that I've spoken with ( % 55.00) He was very professional on top of all this ( % 31.50) I am glad I was able to get help and information from him before purchasing! ( % 56.25)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , The auto warranty that came with my car expired and I couldn't afford the repairs it needed ( % 37.50) I went with CARCHEX because its pricing was better than other companies ( % 18.75) The rep I dealt with was good, too ( % 70.00) He did what he had to do and gave me a better quote ( % 50.00) He was working with me ( % 0.00) I would tell my friends to look them up ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , I bought a car very recently and I considered giving an extended coverage a try to see how it goes and know how it works ( % 18.75) I compared the prices of CARCHEX and Endurance and CARCHEX gave a lesser amount, and the waiting period was also less than that of Endurance ( % -8.33) I also got a quote from CarShield of bucks, which made a difference of $ ( % 0.00) Purchasing my protection plan from CARCHEX was seamless and everything was done within minutes ( % 10.00) The reps did well in assisting me ( % 0.00) I had a nice interaction with the sales rep who sold me the plan and he explained to me what was covered and what wasn't under the plan, and also about the roadside assistance ( % 60.00) He got all the information required and in the end I told them my card number, even though the payment was set up ( % 0.00) The warranty was good and I would recommend it to a friend ( % 70.00) I had a great experience and I got what I needed ( % 80.00) I decided to sell my car since I didn't want to keep it once my internship as a graduate student was over, but I would love to keep my warranty with CARCHEX ( % 50.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , Mr Ryan ** was very professional and well-knowledged about their programs to offer for our car ( % 25.25) There was no pressure to buy and no misleading sales gimmick ( % 0.00) Thank you for your kindness and information, because we chose to go with you after being misinformed and pressured by other companies ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , The reps at CARCHEX were professional and buying the extended warranty had been easy ( % 30.28) CARCHEX helps protect older cars ( % 16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , BEWARE! Thought I would give this company a try ( % 46.88) I talked with Ben **, he didn't tell me over the phone all the limitations, waiting and the deductible ( % 0.00) When I read the sample contract that was emailed after the verbal approval I immediately emailed back to cancel the transaction ( % 0.00) hours later I get the next email back from Ben that he can't cancel ( % 0.00) I have to talk to the customer loyalty department that as of now is not available ( % -20.00) I was on hold then a recording states, "No one is available to answer your call ( % 40.00) " I still have an powertrain warranty and parts of the contract duplicate the same warranty ( % 0.00) Difference, I get new parts if I have a problem, Not like or same as on the car ( % 6.82) In other words, they can go to pick a part and use it on your vehicle ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , I have had a very positive experience with CARCHEX ( % 33.52) I would highly recommend this warranty company to friends and family ( % 16.00) The customer service representative was extremely helpful and did everything possible to get me the coverage and monthly payments to fit my budget ( % 9.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , I wanted an extra layer of protection and when I bought the plan from CARCHEX, the specialist was informative and friendly ( % 25.00) If you have a brand-new used vehicle, the protection plan is very valuable and it’s something that you wanna have ( % 20.00) The pricing was a little high, especially since it’s not bumper-to-bumper, so that was just not cool ( % -5.06) My dad just got an extended warranty on a Range Rover and his car was older than mine but he still got bumper-to-bumper ( % 16.67) Maybe I shouldn’t have gone with CARCHEX because that was the first option that I came up with ( % 25.00) But it’s okay ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , I previously traded in a vehicle over , miles and it needed work done ( % 10.42) I paid for it and it still needed more work done so I purchased a used vehicle and I decided to get an extended warranty for it because it was over , miles ( % 50.00) I looked online and in the top warranty companies, CARCHEX was listed as number three ( % 50.00) I contacted the top three and CARCHEX was the first one to get back with me to let me know that they can cover the vehicle and in full, such as the brakes and suspension, so I went with them ( % 22.00) They were a bit more expensive but they cover vehicles with over , miles which was pretty good ( % 23.75) I had a smooth transaction with the specialist and I didn’t feel pressured to purchase a warranty ( % 40.00) They let me know that there were things I could look at online prior to my warranty coming to the house so that I would be more aware of what they cover ( % 25.00) The customer service was good and they were friendly on the phone ( % 53.75) CARCHEX is doing well although they are $ to $ more than other warranties which can be an issue if they don’t live up to their reputation of fixing my car when there are certain things wrong ( % 4.51) But as far as experience, it was great ( % 45.00) Having the protection plan was one of the biggest reasons why we were able to buy a vehicle with this amount of mileage on it because there was going to be an extended warranty ( % 50.00) The whole purpose of having a warranty is I can get what I need to be done when I need it ( % 20.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , I wanted to go with the best and CARCHEX was at the top of the list of companies that had good reviews ( % 64.38) I called them and the person I dealt with, Jay, was great ( % 80.00) He answered every question that I wanted to know and he was very polite and helpful ( % 20.00) I’ve been telling people about CARCHEX as well ( % 0.00) Call them if you don’t have a warranty on your car ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , I ran out of coverage at miles and I wanted some more peace of mind as far as the repairs go ( % 32.50) I'm a fan of warranties so I decided to look into getting extended coverage ( % 0.00) CARCHEX offered the most extensive warranty coverage as far as the deductible goes ( % 20.00) Buying my protection plan was easy ( % 43.33) I called Ben, the sales rep, and he told me what I could cover ( % 0.00) He was a very entertaining ( % 65.00) He gave me a bunch of options and told me to get back to CARCHEX when everything was all set and ready to go ( % 10.00) Also, he called me one time when I wasn’t really available and I told him to call me back at a specific time and he kept to it ( % 13.33) Ben was great and everything was really easy going ( % 61.67) I've told my friends to look into getting a warranty with this company ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , CARCHEX's reps helped me get coverage for our used car so if anything happens to the vehicle, I won't have to pay out of pocket to get it fixed ( % 23.75) They did their job and the telephone conversations I've had with them have been fine ( % 41.67) However, I wasn't told in the beginning that the price would go up ( % 0.00) It increased since past month and the original plan I had expired and it is no longer available ( % 17.50) We would have to get another one and it's more expensive ( % 0.00) Still, I like having a vehicle protection plan ( % 0.00) You never know what will happen and if you don't have it, you'll be up a creek without a paddle ( % 0.00) But if you have it, it keeps you from having to figure how you'd pay for whatever is wrong with the vehicle that the warranty covers ( % -50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , I have more miles on my car than most cars because I’m here in California, so sometimes certain warranties don’t pick me up unless the vehicle is of a certain model ( % 36.07) It’s always a possibility that something could happen with any car, new or old, and so it is always wise to have an extended warranty on cars ( % 31.21) If something happens, I have it and I have a backup ( % 0.00) I did some searching and I liked what CARCHEX offered ( % 60.00) It was very affordable for me to go with CARCHEX ( % 20.00) I liked the customer service ( % 60.00) I also liked Ben ( % 60.00) He was very professional and very workable, and he answered all my questions ( % 16.50) I had a good interaction with Ben about getting the policy and I went with my gut feeling ( % 70.00) My purchasing experience with CARCHEX was really great ( % 80.00) And having a vehicle protection plan is great too ( % 80.00) It saves me some money out of my pocket ( % 0.00) I'm spending something monthly, but in the end, it’s worth it ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , I have contacted the Carchex customer service and HQ office since April , trying to get resolution to my auto repairs that I have been paying fees to cover ( % 37.50) Carchex has given me the runaround with the issues with my car warranty providing subpar and beyond poor service ( % -40.00) First, I purchase the Technology Package for this car warranty last year ( % 12.50) I found out later that in their internal computer it states I have lesser package but on my printed documents it states I have the Technology package that covers my repair challenges ( % 0.00) Secondly, I started calling in April when my air conditioner, water pump, and passenger window started malfunctioning ( % 0.00) I have been waiting for verbal and written authorizations for these repairs to be performed since I purchased the Technology package to cover these items ( % 0.00) After waiting, I visited my local auto repair company who provided an estimate to Carchex in the interim ( % 0.00) The repair company and I are still waiting in July to hear from CarChex to resolve these issues and repairs ( % 0.00) Although Carchex says it is "committed to providing the best products and the best service in the industry", the fact is their commitment is just on paper but not in execution ( % 100.00) Jason ** is a polite man, but he has no integrity and his customer service is absolutely terrible ( % -100.00) As my original account executive, it always takes weeks for Jason to return phone calls after making the sale ( % 37.50) I believe I am being led on just to pay my warranty charges, but not to receive any service or help with my situation ( % 0.00) I have tried to contact his superior, Tom, but to no avail ( % 70.00) I have paid for the "Technology Package" to be on my warranty and it's clearly stated on my contract, but any time I need my car serviced, I am told that I do not have the "Technology Package" ( % 10.00) When I purchased my contract, I was told that due to the amount of miles on my car I would have to pay a higher deductible which is no problem ( % 6.25) Needless to say, I use to be a faithful client to Carchex, referring others to them ( % -50.00) But their poor response time, mishandling of what is covered on my warranty, confusion over the package I have, and lack of attention to details does not promote customer loyalty ( % -40.00) Just last week, I was told by Jason everything was approved but the TPMS Sensors ( % 0.00) After contacting the Royal Administrator, I was told that based on the policy I have, only the window motor and water pump is allowed ( % 0.00) Once again, more confusion ( % 50.00) I do not understand why it takes over four months to get my car issues resolved ( % 0.00) Therefore, same yourself from the grief, do not used Carchex as it appears they are totaling fine with taking your money, causing confusion, and not handling your claims in a professional, efficient manner ( % -7.08) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , My husband and I purchased a warranty for $ over a month ago by phone ( % 37.50) He called and got a quote, and clearly stated my mileage ( % 10.00) We decided to wait and shop around ( % 0.00) He called back two weeks later, gave updated mileage, and made our purchase ( % 0.00) First, I never received my welcome package ( % 52.50) Then, last week, we were trying to get in contact with Carchex to see where our welcome package was, but every time my husband called, he got a voicemail saying the office was closed, even during business hours! So we looked up our email receipt from our purchase to find our sales associates number ( % 22.50) When we clicked on the link to find his information, we noticed Carchex listed our mileage almost , miles HIGHER than what our vehicle has and what we CURRENTLY HAVE ON THE VEHICLE!My husband clearly gave our mileage when we purchased! When we finally got someone on the phone, we were told that they would go back and listen to the recorded phone conversation and it would be fixed, and we would be called ( % 7.92) The man on the phone said he saw that the original quote was for ,** miles, and our purchase was only weeks later ( % 12.50) How could we go from ,** miles to , miles in weeks? Now, no one will answer our calls, even during business hours! What if something would have happened to our vehicle?? If Carchex will correct the issue, I will update my review ( % 0.00) Otherwise, STAY AWAY!!! Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , It’s invaluable to have a vehicle protection plan because if you get caught without it you are subject to a lawsuit ( % 10.42) My car was a used vehicle and it wasn’t covered by a warranty ( % 0.00) I needed transportation ( % 0.00) I had to take what I could afford and the loan company came without a warranty ( % 0.00) I had to hurry up and get something ‘cause you’re gonna have crap having a used car ( % -80.00) It happens even with new cars ( % 13.64) So I went to the internet to see extended coverage companies that were rated highly, how they were rated, and how much coverage they gave me ( % 18.00) I decided on CARCHEX after a long time because there were a lot of people out there doing it ( % -5.00) The rep was very persistent and professional at the same time ( % 10.00) However, I have not gotten my contract and I need to review it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , I ended up going with Endurance for multiple reasons ( % 18.75) One they offered a end to end while Carchex does not ( % 0.00) Two I liked Endurance sales tactics better than Carchex ( % 55.00) Carchex takes this very aggressive give me your card number and then learn about the plan ( % 20.00) While Endurance was let me answer every question and if you want then give me the card number ( % 0.00) Both tactics are fine, but Deshan ** seemed not to want to answer all my questions after I purchased the plan ( % 41.67) He answered one and then ignored the rest ( % 0.00) While Endurance spent time answering my questions and didn’t seem annoyed by them ( % -25.00) This is a business - you gotta answer your customers questions ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , My father is and he was asking about an extended warranty ( % 37.50) We also wanted protection for the car that he drives and if anything happened to it, it would be costly ( % 0.00) I liked the rating of CARCHEX on the internet and their rep knew what he was talking about, explained it well and we just changed our minds ( % 60.00) Plus, he called back when he said he would ( % 0.00) But after thinking about it, with this low mileage on the car, not much is gonna happen in the time that my father is using it ( % -5.00) So, that’s why we decided against it ( % 0.00) We need to cancel the accounts because that’s , a piece which is too high and that’s what my father would like me to do ( % 16.00) For someone who has a car with a higher mileage, a vehicle protection plan is valuable but for us, it is not ( % 25.00) Still, check CARCHEX out ( % 0.00) They have a good rating but they’re just not a good fit for us ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , I looked for an extended coverage for my vehicle due to its mileage and CARCHEX seemed to offer the packages suited for my needs ( % 12.50) I spoke to the representative and the service provided was good ( % 70.00) Overall, I had a professional experience in dealing with CARCHEX ( % 5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , I purchased a used vehicle, which was out of its factory warranty, and I was at a point where I needed a warranty coverage for miles ( % 37.50) I called Endurance and they gave me a good price ( % 70.00) However, their office was closed and I had needed the warranty ASAP because I was heading off to work ( % -10.00) Then MX Warranty was charging too much ( % 20.00) I then got a warranty from CARCHEX ( % 0.00) Their reps were straightforward and answered all my question ( % 37.50) However, their knowledge about their contracts wasn’t the best ( % 100.00) Sometimes they acted like they wouldn’t tell you things straightforward unless you asked ( % 37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , I have a vehicle and I wanted to make sure that it was covered ( % 43.75) The gentleman from CARCHEX that I spoke to seemed knowledgeable and the price seemed fair ( % 70.00) He explained to me what we got for our money and answered all my questions ( % 0.00) He also told me about bumper-to-bumper, road-side assistance and that everything was covered ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , My purchase for CARCHEX's warranty was really easy ( % 40.42) The rep, Alicia, had a good personality and was nice to talk to ( % 65.00) I then referred it to Garry and we bought the warranty at the exact same time ( % 12.50) We both have s and the warranty expired a long time ago ( % -5.00) I have high mileage on mine and he’s got a decent mileage on his ( % 16.33) I knew the company would cover his car and I wanted to see if they would cover mine too and they did ( % 0.00) With older cars, a warranty is very valuable ( % 18.33) I would have liked to get a bumper to bumper but I got a so I knew that one won’t have it ( % 60.00) We got the warranty for the engine and drive train though ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , I bought the car used and the dealer kind of wove the warranty into my financing ( % 48.75) But the warranty was expiring and I was having trouble finding another one ( % -20.00) I got something from Fiat and I talked to them but it was pricey ( % 0.00) CARCHEX's pricing, on the other hand, was a bit better and the plan was very comprehensive ( % 19.17) Also, the sales rep who sold it to me was really clear and detailed ( % 25.00) He was good because for me when you’re dealing with warranties, like the warranty I have, everybody’s always trying to say you get different warranties and then when you need to use them, they never work ( % 35.00) I was grumpy ‘cause that day I was trying to get something covered on the car and I wasn’t sure it was gonna happen ( % 50.00) He was so patient and said that he hopes it gets covered ( % 0.00) I didn’t feel like he was trying to talk me into doing something that I didn’t want ( % 0.00) Sometimes when you’re telling somebody, “All right ( % 28.57) Here’s the deal,”, they’ll come back to you and tell you why you’re wrong ( % -25.00) And that’s annoying ( % -80.00) The rep, however, said he completely understood ( % 10.00) He was great ( % 80.00) I got really busy and forgot about it but he was consistently following-up a few times until I decided that I wanted the warranty ( % 5.00) I'm hoping that the plan I purchased is valuable in case something goes wrong ( % -50.00) I feel a good sense of peace of mind ( % 70.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , I called CARCHEX and their reps gave me a reasonable price for their warranty which covered more than others ( % 35.83) It's good to have a plan and because I have my warranty with them, I don't have too many worries about my vehicle ( % 60.00) If it breaks down, I can get it fixed ( % -2.78) I recommend this company ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , CARCHEX's coverage and reviews made me go with them ( % 37.50) I have got a BMW covered ( % 0.00) Setting up was fairly simple ( % 0.00) It was just calling them to ask for the availability of coverage and them offering the level of coverage that I was interested in, as well as explaining to me what it covered ( % 25.00) The pricing for it and then indicating the next steps were straightforward, too ( % 18.75) They were very clear about providing their contact info if I had additional questions ( % 13.00) I'd recommend them in the future ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , I’m out of town a lot, so my car sits most of the time until I come back home ( % 29.17) I was looking for warranties just in case anything happens or breaks down, and I checked out four companies, including CARCHEX ( % -15.56) I went with them for the price and the services ( % 0.00) Compared to the competitors, I'm saving a couple hundred a month ( % 0.00) I also went with them for the way the rep talked to me and the deal he gave me ( % 0.00) While everybody was trying to get the most out of me, he was trying to help me ( % 50.00) He was not pushy at all and even gave me a quote on another vehicle ( % 0.00) Although I wasn’t ready to make the jump yet into buying the warranty for that one 'cause I’m still on factory warranty, he wasn’t pushy about it ( % 20.00) He walked me through everything, emailed what was gonna be covered, what wasn’t gonna be covered, and was very polite ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , We bought a used car and the warranty on it played out ( % 37.50) The dealership offered extended coverage and it was a lot of money ( % 0.00) I called Ryan from an ad on the television and I said we would call CARCHEX ( % 0.00) We thought we should get it because it covers everything our insurance doesn’t cover ( % 0.00) The price was a lot better than the dealership ( % 50.00) Ryan was helpful, answered questions and did not seem pushy ( % 0.00) We said we had to wait and think about it because we were going through a thing with the dealership and we wanted to know if it was gonna be taken care of ( % 0.00) He said that it was fine ( % 41.67) If all of CARCHEX's salespeople were like Ryan, they are gonna make a trillion dollars ( % 0.00) Then he called back on the last day of the month and said that instead of , they were gonna extend the payment to months ( % 0.00) It was a lot less than the one the dealership offered ( % -16.67) I thought he was keeping us in mind, which I liked ( % 60.00) I figured Ryan will be there whenever we need him ( % 0.00) He said to be sure and look over our contract when we get it and the things that CARCHEX lists ( % 50.00) The last thing he said was that it has roadside service ( % 0.00) I asked if we were getting a lot of duplicate services because our insurance covers roadside service ( % 0.00) He said our insurance covers accidents and crashes, but the warranty covers everything, like if the engine doesn’t work anymore ( % 0.00) When you get an extended coverage, even though it is so much a month, it will pay for itself ( % 20.00) The one time you use it, it will pay for everything for the two years since you’ve had it ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , I bought a new car, however, I felt that the extended warranty the dealership offered was expensive ( % 0.38) Plus, the guy at the dealership was pushy and asked why I wouldn’t want to protect my car ( % 0.00) Of course, I wanted to protect my car, but I didn’t want to pay $ for it if I didn’t have to ( % 0.00) He left me with a bad taste in my mouth ( % -35.00) I started checking into other companies and CARCHEX happened to be one of the ones that I came across ( % -12.50) I liked that CARCHEX had an A+ rating with the Better Business Bureau and that it had a long history of being in business ( % 35.00) Those two things that really stood out to me ( % 20.00) I also liked the offer of the product ( % 60.00) It seemed comparable, if not better than what the dealership had offered me and at half of the price ( % -20.83) The guy that I talked to, Bill, was very professional and explained everything ( % 13.00) He was persistent, but not in an annoying way ( % -80.00) We had a hard time getting together and talking because of the way my hours were versus his hours, but, he continued to follow up and we were finally able to talk and make a plan ( % 10.42) He was also very nice ( % 78.00) He would call and leave a message saying that he was trying to catch up with me and that he understood that my hours were a little bit off ( % -18.75) He asked me to just give him a call when I could ( % 0.00) Bill made it easy to get a hold of him ( % 43.33) He would always let me know when he would be there and what his extension was ( % 0.00) We also emailed back and forth as well ( % 0.00) I didn’t feel like I had the typical salesman experience where they’re forcing the product down your throat, which was what I felt from the dealership ( % -16.11) There wasn't any, "If you don’t buy this now, this price is gonna change ( % 0.00) " We finalized the deal on Monday and it was a good experience ( % 70.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , I have a Porsche and the maintenance on that is expensive ( % -6.25) Also, the parts are expensive ( % -50.00) With it being already outside the manufacturer’s warranty, I wanted to have extra coverage ( % 0.00) CARCHEX worked with me on the price and brought it down from $ to $ ( % -15.56) They didn’t haggle me and the quote at that price was for all the big stuff, like the engine, the transmission and the electrical system ( % 0.00) Everything was pretty much in there at that price ( % 22.50) On the other hand, CarShield quoted me $ down and $ a month but it would be only the big stuff or only the electrical, the smaller stuff ( % -4.68) It wasn’t a combo of both like CARCHEX’s ( % 0.00) The representative I worked with also asked me what I wanted and didn’t pressure me into doing anything or adding any extras ( % 0.00) My experience with him was good and decent ( % 43.33) The whole thing was great ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , Aleeshe ** was awesome to work with ( % 68.75) I highly recommend both the warranty program but ask for Aleeshe ( % 16.00) She followed up timely, explained the program thoroughly and answered all of my questions ( % 0.00) It’s always nice to receive more than you expect ( % 55.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , Tashawn worked with me to get the best coverage and price ( % 68.75) I was surprised after purchasing agreement that Carchex is not the Company that handles the service contract ( % 10.00) The service agreement was given to American Auto Shield which does not have quite the stellar reviews that Carchex has ( % 12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , I've been with CARCHEX for a couple of years now ( % 37.50) I got an extended warranty from them to cover the things my other warranty doesn't cover ( % -12.50) The rep who helped me with the purchase of the warranty was friendly, courteous, and knowledgeable ( % 48.75) Between paying $ a month and four grand for an engine, having an extended warranty is valuable ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , At first, I thought I wouldn't keep my vehicle that long but once I decided to keep it longer, I called for the extended coverage ( % 19.17) It's very important because if something breaks, I cannot afford to have it fixed ( % 31.00) Some of those parts are worth thousands of dollars ( % 30.00) I talked to a very nice young man at CARCHEX ( % 44.00) He explained everything and we had a good conversation ( % 70.00) He has also always called me back or I've been able to reach him, and he has answered all my questions ( % 25.00) CARCHEX did a good job when I asked them to extend my warranty and my overall experience has been really nice ( % 43.33) I've been totally happy with them ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , My car is expensive to maintain or repair, so I purchased a warranty to use if anything goes wrong with it ( % -20.83) I looked into other places and the plan from CARCHEX was reasonable ( % 3.75) I could also afford it and CARCHEX has different plans that could really help supplement any repairs that you need for your car ( % 10.00) The rep helped me understand what I was covered under and the types of plans that they offered as well as the prices ( % 0.00) The purchasing of the plan went well and I got a pretty good price ( % 47.50) Their customer service was excellent as well and they tried to give me the best deal ( % 100.00) I have CARCHEX for six years now and I haven’t had any complaints about them ( % 0.00) I recommend that you try them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , When we bought our vehicle, I thought that like many of our cars in the past, we would be keeping it for eight to ten years ( % 15.63) After purchasing the contract for an extended warranty, I got to thinking in depth about this and the primary reason that we bought the car was for safety reasons and because over % of the driving of it is going to be done by our children ( % 40.00) The reps at CARCHEX were pleasant and good salesmen, and it was easy reaching out to them ( % 62.22) The plan started out three times as expensive as what I later found out I could get from Honda Corporation of America as an extended warranty ( % -25.00) CARCHEX was originally charging me $, and then the rep said, "Let me go check with my manager and see if we can give you the same special we had last week ( % 18.30) " There was three minutes of silence, then the rep said that I was in luck and that they could still honor last week's special ( % 17.86) The rep also said that they could lower it down to , and since I am a senior citizen, they lowered it further to , ( % -7.78) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , Having a protection plan is very valuable ( % 28.75) When you purchase a used vehicle, it's just a matter of when you would look into acquiring an extended coverage ( % 0.00) It happened to a friend of mine who decided to take his chances and now, he’s down $, that he can’t recover ( % -15.56) And there’s probably more damages to the car ( % 50.00) The reps at CARCHEX are very nice, detailed, and thorough ( % 59.00) They're not pushy and are informative ( % 0.00) They have almost the same amount the dealership is offering, except they offer more coverage ( % 25.00) I would highly recommend them ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , I can’t imagine life without a vehicle insurance ( % 37.50) The car that I traded in was a ‘ Chevy Monte Carlo and it didn’t have an insurance for years, but I didn’t feel like I needed insurance because the car was paid off and I never had anything major go wrong with it ( % -21.88) This car has a few more miles than the one I traded in, but it's a lot newer, and I didn’t want to get caught between a rock and a hard place ( % 0.28) I’m making a good size of payment on my vehicle and I was concerned that without insurance, I’d have difficulty paying for the repairs, so I looked into getting an extended coverage for it and I put a call out on the internet for extended coverage providers ( % 70.00) CARCHEX called me and I liked what their fellow had to say so I went with them ( % 60.00) I appreciated the rep's candor and he treated me like a friend, and I was impressed by him ( % 60.00) I had a lot questions and they had a lot of answers ( % 0.00) They were forthcoming, but I needed things to be repeated and I had to write down notes ( % -15.56) Purchasing my vehicle protection plan wasn't difficult, but the warranty was expensive and the cost was more than I had hoped I would have to pay ( % -16.67) It still meant peace of mind though ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , Since my vehicle ran out of factory warranty, I wanted to get an extended warranty on it because you never know what's gonna happen ( % 37.50) I looked at three providers and I settled with CARCHEX because of the price ( % 0.00) Also, I could understand what they were saying ( % 0.00) Whenever I talked to them, they helped ( % 0.00) The rep was pretty good and answered my questions well too ( % 47.50) Having the extended coverage is pretty valuable if something goes wrong ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , The factory and extended warranty on my Lexus LS have both expired and I have decided not to purchase a another vehicle for a couple of years ( % 37.50) With that being said I needed to purchase an automobile warranty in case of costly repairs ( % 0.00) I researched the best warranty companies and CARCHEX came in with a / rating ( % 100.00) The process was smooth, representatives knowledgeable/polite and the cost is affordable ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , My rep was, Tashun ** ( % 37.50) He was very nice, friendly helpful and very explanatory ( % 45.17) He helped me get the best coverage possible & at a good cost ( % 56.67) Also supervisor Daniel, also stepped in and modified my info and make sure I was taken care of ( % 50.00) Thank you so much ( % 20.00) I appreciate both of you guys ( % 0.00) The both were incredible and efficient ( % 90.00) They both deserve raise ( % 0.00) Thank You!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/7
Original review: July , My name is Manuel ( % 37.50) I give thanks for a great service quick response ( % 44.44) I will recommended to others ( % 0.00) This is a great company to deal ( % 80.00) First time call and they take care me ( % 25.00) I hope all companies take care like this one does ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I’m in and out of a lot of cars, and I have purchased about warranties through CARCHEX but I never got a chance to use them until about a couple weeks ago ( % 37.50) But it made me very disappointed and highly upset because the warranty gave me a really hard way of using it ( % -36.89) It was my first claim and it took about two weeks for them to pay on the claim ( % 25.00) I didn’t have time to look elsewhere and go with another warranty company ( % 0.00) But I spent a lot of money ( % -10.00) And I referred at least four different family members to CARCHEX ( % -15.00) The plan that I have covered what was wrong but it was the claims department that took me through so much for one claim ( % -15.00) I've had the warranty for over two years ( % 0.00) I have six more months before it will be paid for, and I was highly upset ( % 33.00) They signed me up with this new warranty and the representative that I’m dealing with now is Jay and he’s excellent ( % 56.82) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , CARCHEX was the only company that would provide me with a bumper-to-bumper coverage, so I thought that was kind of nice ( % 39.38) Their rep that I spoke with was pretty nice too ( % 42.50) He didn't try to bash another company ( % 0.00) He also explained the coverage and was very transparent ( % 20.00) He was like, “Hey, let me take you to the website and go to this page ( % 0.00) " So I knew what I was getting before I bought ( % 0.00) And that wasn’t my experience when I was looking some time ago for a coverage ( % 0.00) There were some companies that I have spoken to in the past and they wouldn't even show me the policy before I would move forward ( % -25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , You have days to test their services ( % 37.50) If you cancel within days you will not be charged a cancellation fee ( % 0.00) If you cancel after days you will be charged $ ( % 0.00) There is no way to test their services within days because you are not allowed to fill up a claim without waiting days and drive at least miles ( % -30.00) I want ALL MY money back ( % 0.00) ( % 0.00) ( % 0.00) This is a scam! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I needed an extended car coverage for an older car ( % 27.08) The dealership didn’t offer it and I needed to make sure that I have it if I travel ( % 50.00) CARCHEX seems to have a more robust program and coverage compared to many others ( % 50.00) And also, the gentleman that I spoke with was outstanding and that’s one of the reasons why I went with CARCHEX ( % 50.00) And I told him, “You know what, let me think about it ( % 0.00) Call me back on this day,” and he followed up on that day ( % 0.00) As a woman, I'm not as experienced or knowledgeable about cars and what the extension offers and he was very explicit and detailed into exactly what was offered and I thought that that was more of a great program and I wanted to be a part of it ( % 43.57) The service was outstanding, overall ( % 25.00) Having an extended car coverage is very valuable, and it definitely gives a good peace of mind ( % 30.00) So, no matter where I and my family travel, I know we have protection ( % 0.00) There is coverage and nothing to worry about ( % 0.00) I was under the impression that if anything happens to the car, it can go to any facility within the United States and CARCHEX will pay for whatever is needed ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I was on a forum and I was told that if I was buying a used car then it's nice to check out CARCHEX ( % 48.75) I found their price comparable with extended warranties I've had with other cars before ( % -12.50) Their protection specialist did well going over the details of the different coverages they had ( % 0.00) I had a good purchasing experience with them ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , CARCHEX sent me the info saying that my current insurance was gonna expire and I called them ( % 18.75) I was having a bad day and I told the rep that ( % -70.00) And he was having a bad day too ( % -70.00) He asked for the numbers on my policy and I told him ( % 0.00) But he wrote the numbers down wrong, so he had to write it back ( % -21.85) I told him the numbers again and the situation ended to be funny because we screwed up some numbers ( % 25.00) We had a good talk and it was fun ( % 50.00) We were both laughing by the time we got done on the phone ( % 0.00) However, I misunderstood something and I had to call him back ( % 0.00) I thought the policy was active right away or that when it went through, that by the time my paperwork got here, between days, it’d be active ( % 0.63) But it wasn’t ( % 0.00) It said on the book that it was so many miles or days ( % 50.00) So I asked him about the active date and he gave me his personal office phone number ( % -6.67) Other than that, the experience with CARCHEX was all right and I was satisfied ( % 22.02) It’s just that we had a little miscommunication there for a bit ( % -18.75) It was part my fault and part his because he wasn’t listening clear enough and I was talking too fast ( % 10.00) He was trying to sit there and do the computer work and I was sitting here talking ( % 0.00) And when he had read the stuff back, it wasn't that ( % 0.00) I’ve used CARCHEX before and it has helped a lot because I got things fixed that wouldn’t have gotten fixed without it ( % 10.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , Very nice guys I talked with ( % 57.75) Kind of pushy but overall was given a good deal ( % 43.33) Didn't expect to get a call as quickly as I did ( % 33.33) Not happy with having to wait days before it's effective, but that's understandable ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I bought a used Jeep Compass so I looked into purchasing a coverage and I did some online searches ( % 37.50) I chose CARCHEX and I would tell others to check them out as well ( % 0.00) I've had no problems with their representatives ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , Carchex covered most parts of the car for an equitable price ( % 43.75) We negotiated it out for mileage vs ( % 0.00) price ( % 0.00) The rep was very knowledgeable, very friendly, and very willing to work with me ( % 33.75) The only thing was they told me that I would be receiving information at home in regards to the plan, but that was two weeks ago and I haven't got anything yet ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , The last time that I had CARCHEX I wasn’t too happy with them ( % 39.17) But I gave them another chance because I’ve had three vehicles that I’ve had CARCHEX with ( % 0.00) Two were fine and it was the last time that I wasn’t so happy ( % 40.56) In fact, I told them I would never come back ( % 0.00) But my experience this time was fine ( % 41.67) Everything was explained in detail -- the cost and what was covered ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I had purchased a vehicle and needed extended coverage ( % 37.50) I looked online and CARCHEX was rated high ( % 16.00) I did an online quote first and they called me with the quote ( % 25.00) I didn't have my information with me at that time but I called back the next couple of days and got the coverage ( % 0.00) The representative was very professional ( % 13.00) He considered the year and the mileage of the car, and that my daughter's driving it ( % 0.00) He asked me how long she would be driving it and I said four years ( % -5.00) So he was actually able to tailor the plan to four years but the monthly payment he gave me was still a little bit high ( % 15.75) But then, they broke it down and spread it over a couple more months ( % 17.22) So the total payment is still the same ( % 0.00) There were no added charges and they were able to lower the monthly payment, which was good ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , My car was totaled and this is my second car ( % 18.75) It's a used car and I think it's better to have insurance ( % 50.00) I always make it a priority ( % 0.00) I got CARCHEX as a warranty and the protection specialist was good ( % 70.00) They explained the warranty ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I was overcharged for the warranty offered at the dealership, so I wanted to see if there was a cheaper option that offers the same benefits ( % 15.83) I researched online and called a place and then CARCHEX offered me a better warranty for a little bit more ( % 27.08) I really like the representative I worked with ( % 20.00) He was really great and easy to talk to ( % 61.67) And he had all the information that I needed ( % 0.00) He also made sure I already cancelled my other warranty, and he did a good job in giving me time to check on that ( % 35.83) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I wanted to be protected for the electronics on my vehicle so I decided to purchase extended coverage ( % 37.50) I was very satisfied with CARCHEX's broker ( % 65.00) They explained everything appropriately and answered my questions ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , A vehicle protection plan gives me real peace of mind and the pay-as-you-go plan of Carchex sits better with me and is transferable, which is a win-win all by itself ( % 35.83) Also, their rep was wonderful ( % 100.00) I got the impression straight up that he was being honest and professional but caring at the same time ( % 22.50) And I don’t get those three characteristics in a salesman very often ( % 20.00) I also enjoyed talking to him ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I wanted to be prepared in case something happened ( % 37.50) I don't have that kind of cash money to come out of pocket all of a sudden ( % 30.00) I've had one claim with CARCHEX and they took care of that ( % 0.00) So far, my interactions with them have been good ( % 40.00) They did their job and I did mine ( % 0.00) I'll recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , CARCHEX was a no-brainer with the amount of mileage on my vehicle and the coverage that they were offering ( % 37.50) What they covered was a whole lot better than what the bank offered ( % 35.00) The bank offered only miles for $ ( % 0.00) Working with their protection specialist and his manager went very well ( % 20.00) He gave me an extended payment plan at a lower price ( % 0.00) Having their plan has been very valuable ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I just purchased my car and was paying it off ( % 37.50) It’s a beautiful car and it's fairly new, and so I wanted to make sure it’s covered ( % 49.55) I went with CARCHEX and the specialist that I dealt with was wonderful ( % 100.00) He explained everything to me ( % 0.00) At the time, I wasn’t quite ready, and then he called me back to follow up ( % 10.00) I thought that was great and it was a perfect timing for him to call me up, due to my mileage was almost getting close too ( % 55.83) It was great to know the coverage and how it works ( % 80.00) It gave me a little ease in purchasing a luxury vehicle without carrying a note ( % -18.75) I got a great extended warranty with CARCHEX and it's a great purchase ( % 80.00) It was one rated without the scamming ( % 0.00) AAA, as my insurance carrier, had advised me to be careful ( % -10.00) There are scam companies out there that don’t carry coverage ( % 0.00) But I'm very satisfied with CARCHEX and I’ve already recommended them to others ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , The CARCHEX salesperson that I spoke with was upfront and I truly believe he was honest and loved what he was doing ( % 55.83) I was satisfied with him overall ( % 25.00) I bought this car not knowing that I should have gotten an extended warranty ( % 0.00) Still, I found out I needed it in case something goes wrong with the car ( % -50.00) This vehicle protection plan is very valuable and keeps me from paying so much out of my pocket ( % 20.00) It’s easier to come up with $ than $, or $, ( % 0.00) Give CARCHEX your first choice ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I have a used car and I wanted to make sure that I had some warranty on it ( % 43.75) I was looking for an overall kind of coverage ( % 30.00) Initially, I received a referral to CARCHEX from a friend ( % 0.00) Then I went online and CARCHEX' website was informative ( % 0.00) Also, the salesperson was knowledgeable ( % 0.00) Purchasing my protection plan from CARCHEX was an easy process and it took a few business days for me to get my coverage ( % 11.67) It's very valuable having the vehicle protection plan ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I did some research and it was between CARCHEX and another one ( % 37.50) I chose CARCHEX because it did not require a deposit and the person I dealt with was very knowledgeable and very nice on the phone ( % 49.00) Having a vehicle protection plan is extremely valuable to me ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I got a used car, so I don’t wanna drop a lot of extra cash into it ( % 18.75) And I also thought my son would like an extended coverage for the car ( % 0.00) I looked around on the internet and a few people thought CARCHEX was the best ( % 40.00) I set the coverage up and I had very positive interactions with the protection specialist ( % 29.55) He got the information that I wanted and he worked with it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I had my vehicle on the past due certification and I needed to create a new one, so I looked into acquiring an extended coverage for my vehicle ( % 3.41) I was looking on the internet and I found that CARCHEX and Endurance were the best providers for extended repair ( % 100.00) I subscribed to CARCHEX and the whole purchasing process took minutes ( % 20.00) I have an expensive car, a BMW Series Active and I asked the agent if my plan would cover everything electrical in this car and he told me that it was gonna cover it, and I accepted the plan ( % -31.67) The rep took money and said that he was gonna send me in detail the plan that I discussed with him and nothing else ( % 0.00) My experience with them was very good ( % 91.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , CARCHEX's protection specialist, Tayshaun, was great ( % 58.75) He was pleasant and knowledgeable and he explained everything to me ( % 73.33) He made sure I understood my policy ( % 50.00) Since getting my protection plan from them, I've found it pretty valuable especially with a used vehicle because I want to have that extra peace of mind ( % 8.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I had my extended coverage on my Camry years ago and I drive far from work back and forth ( % 15.83) My warranty expired and I felt that I needed to keep a coverage for my vehicle ( % 0.00) I read about CARCHEX online and it seemed like they would do ( % 0.00) It was very easy purchasing the vehicle protection plan from them and the customer service was awesome ( % 78.17) The reps asked me a few questions and I met the criteria, and they signed me up ( % -20.00) The whole process was really quick and took only minutes or less ( % 9.17) It's very valuable having a vehicle protection plan ( % 20.00) My car has been in good condition, but I'm satisfied that I have a coverage for it in case anything happens ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I had a bad experience with another company that had my extended warranty ( % -16.25) I talked to Nicky, and she gave me advice which I didn’t follow ( % 0.00) Then I ended up paying to fix my car out of my pocket ( % 0.00) And at the time that I heard from her, I switched from that company to Carchex ( % 0.00) I liked the way Nicky treated me the most ( % 55.00) And she gave me a great package ( % 80.00) It covers most of the parts that I bought ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I’ve had warranties in cars before and it generally worked out and has paid off ( % 21.25) It was for security and to avoid having a costly outlay of money for something that I could have covered much less expensively ( % -33.33) The warranties that I have on the vehicle expired or will be expiring in the near future ( % 5.00) And I wanted to have some protection in events that I would have a fairly major repair ( % 6.25) I consider an extended warranty an insurance where I don’t need it until I need it ( % 0.00) I researched online and looked at different companies that offered extended service plans ( % 0.00) I also looked at ratings of the companies and saw that CARCHEX was one of the more highly rated companies in terms of their services and their coverage ( % 33.00) And as I explored it further, I saw that the cost of their service is also competitive ( % 0.00) I didn’t know CARCHEX before I’ve done the research but once I delved into it a bit and saw the reviews, I became more comfortable with the company ( % 45.00) And I did a comparison with other companies that offered similar services ( % -6.25) The purchasing experience of my plan went well ( % 0.00) I filled up an application online which pretty quickly resulted in a phone call from a sales representative of the company who asked questions and began to form a proposal based on what my answers were and gave me options from the basic to the more complete service ( % 26.39) And we went over a period of two or three days and half a dozen phone calls for our conversations with their representative ( % -16.67) I had a lot of questions for them after looking at the documentation that was provided such as a sample contract ( % 0.00) And I got the answers to my questions with the representatives I talked with online ( % 0.00) I felt good that, for whatever reason, I have days to change to my mind if I wanted to do that once I signed up ( % 70.00) Tim was the principal person that I talked to and he did an excellent job ( % 100.00) There wasn’t anything that I asked him that he didn’t seem to know about and he gave me a good, complete response ( % 40.00) Initially, I told him that I was not ready to make the decision that day as I needed a little more time ( % 5.31) So we talked the next day ( % 0.00) And I had more questions and he was able to answer those ( % 50.00) He was a good salesman and also a good resource person ( % 70.00) He was not trying to rush the deal ( % 0.00) Instead, he was very diligent, responsive and patient with me ( % 20.00) Having a vehicle protection plan is pretty valuable based on the experience of friends and family ( % 25.00) I’ve also had to use those plans because of an issue with my car but I’m hopeful that I will not have a major issue ( % 6.25) But, in case I do, I feel comfortable that I’m covered by this company ( % 40.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , My interaction with the CARCHEX rep was pretty good but he made a mistake ( % 44.17) I clearly told him that I will be paying my payment on the th of July, that I was gonna pay it for the month of July and that my next payment would not be until August th ( % 5.00) But the statement I received online said that my first payment was due on July the th ( % 6.25) When I called, they told me, “Will you call in on the th to make the payment? And the next statement will say August th ( % 0.00) ” That confused me because the had rep told me that the payment would be taken off my card automatically on the th of July ( % -40.00) I’m still not clear on whether they would just take the money off of my card or if I have to call in that day ( % -5.00) But getting extended coverage was the smart thing to do ( % 21.43) It is % valuable because I would never know what’s gonna happen with the vehicle ( % 0.00) It’s like car insurance ( % 0.00) I pay it every month and I know that if something happens I get covered ( % 0.00) It would save a lot of money ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I'm very satisfied having a vehicle protection plan ( % 51.25) I got it 'cause I don't have money out of my pocket ( % 0.00) If anything happens to my car, CARCHEX could pay it ( % 0.00) My purchasing experience with CARCHEX was so great too ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , Wanting to take care of my vehicle, I decided to acquire an extended warranty and went with CARCHEX after looking at the reviews online ( % 37.50) I've had extended warranty in the past when I needed to use it, and I know people who have needed to have repairs and they did not have a warranty ( % -25.00) Thus, it’s very valuable having the protection plan ( % 20.00) It's definitely a good cushion to have ( % 70.00) CARCHEX is a good company ( % 70.00) My experience with them during the purchase was good although the guy I was talking to was new so I got transferred to the manager, who had a little bit more knowledge and experience ( % 28.72) He then did everything ( % 0.00) I was very comfortable dealing with them ( % 52.00) Paying for the warranty is easy too ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , Well I have a current claim with CARCHEX ( % 18.75) I purchased an extended warranty with CARCHEX on May th ( % 0.00) At the time my car was fine didn’t have any problems or anything ( % 41.67) Well on June th my Vehicle was making a funny noise ( % 25.00) So the first thing I did was take it to a shop ( % 25.00) So come to find out it was a front end differential ( % 0.00) After I got it checked out I called CARCHEX and they said that they are able to cover the front end differential ( % 50.00) So after going back and forth with the Mechanic shop and CARCHEX ( % 0.00) They decided to tell me that because my account is new that the review will take a couple of days to see if I get approved ( % 13.64) On top of that they told me that my car was recently purchased which was false ( % 3.33) I have one more payment after this month ( % 50.00) So now I’m highly upset because I need a vehicle to get around which they was going to provide me with a rental but can’t because my claim is not approved ( % 16.00) It just seem like when I was making the purchase the salesman made it seem like it’s a smooth process and CARCHEX will be there to have my back when in need ( % 20.00) However I’m now missing out on work because I’m left without a vehicle because it’s at the shop waiting to be repaired ( % -10.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , When I found out that something was going on with my vehicle, I called the people that sold me the vehicle and they told me the car didn’t have any warranty ( % 37.50) I went online and found that CARCHEX was reasonable ( % 20.00) The price that they gave me was something that I could afford ( % 0.00) Then their agent explained things to me and asked me a couple of questions on why I chose them ( % 0.00) I told him that I was trying to find something in my budget range and that the struggle was real so I had to stretch my funds ( % 20.00) Then when I said that I was disabled, he lowered the price even more ( % 15.00) I gotta have my maintenance done and I knew that for the monthly maintenance, as well as the oil change, I would have to pay which was not expensive ( % 25.00) It’s just that things get difficult when the money is short and you try to do these things ( % -25.00) CARCHEX's specialist broke it down in payments ‘cause I didn’t have money to pay the whole thing and I was grateful for that ( % 2.22) He was professional and concerned about me ( % 10.00) He didn’t want to put me in anything that I couldn’t afford ( % 0.00) He respected me as a customer, and I respected him as a agent ( % 0.00) I would definitely recommend them to someone else ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , Having a protection plan for my vehicle is % valuable ( % 37.50) When I purchased my ' Escalade, it was in excellent condition and I wanted to maintain it that way ( % 100.00) With that as well as the cost of the repairs, I decided to get an extended coverage ( % 0.00) I looked at Carchex's credentials online and saw that they were top-rated in Better Business Bureau ( % 50.00) Their team was professional too ( % 10.00) When I bought the plan, they answered a lot of questions, were very detailed, and went above and beyond ( % 26.00) I didn’t have the VIN number and the gentleman I was speaking with was leaving, so he made sure to transfer all my information to the next person ( % 25.00) I was able to communicate with them as soon as I got the details and it was a great follow up call ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I've acquired an extended coverage for my vehicle before ( % 37.50) We've bought vehicles that had , to , miles on them ( % 0.00) And even though they still had to make such a warranty, we recognize one thing that we, as a family, like to do is we like to go back to the dealer to take care of our service ( % 0.00) But we also recognize in going back to the dealer, at times, the service costs are gonna be a little higher than going to other service repair groups ( % -1.56) So, having the warranty to help us offset and having that experience with CARCHEX previously made me choose them even though there was another organization that talked about their payment or repayment of warranty services being higher than that of CARCHEX ( % 4.17) However, I recognized, they had some other exclusions that I needed with my vehicles ( % -12.50) We had some bumps in the road with CARCHEX, but when I finally got past the bumps, we were able to work through some things ( % 8.33) The initial person that I talked to when purchasing the vehicle protection plan from CARCHEX was still listed as the point of contact, although I talked to several other agents ( % -4.17) So whatever CARCHEX has behind the scenes for us as a consumer, they were able to pick up where we last left off ( % 2.50) I considered a discounted negotiable rate ( % 0.00) I went to another warranty broker for another company and CARCHEX matched ( % 0.00) The best rate I can get was coming at the door and I didn't have to shop around ( % 100.00) I have three vehicles and my son has the third one ( % 0.00) He's in graduate school ( % 0.00) I bought that vehicle with miles on it and it now has , ( % 0.00) I have my vehicle which when I just purchased CARCHEX on had , miles on it from the dealer and now it has , ( % 0.00) My wife has another vehicle, so we're about to come into that bumper to bumper warranty ( % 0.00) I keep cars, but I take good care of them ( % 70.00) It's for my Lyft vehicles ( % 0.00) I'll pay off a vehicle and I'll continue to take good care of it and it still looks good ( % 70.00) And I'll keep a car a couple of , miles ( % 0.00) And if CARCHEX would like to give me a more competitive rate, I'd appreciate it ( % 50.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I have a couple of friends that own the extended warranty and I heard good recommendations from them ( % 55.83) Also, my vehicle is a German car and if anything were to go bad in the long run, I wanted to make sure I was covered ( % -6.25) I bought the extended coverage from CARCHEX as a precaution ( % 0.00) It was more for my peace of mind ( % 50.00) My salesperson stuck with me the whole way ( % 20.00) He looked out for me and he continued to look out for me ( % 0.00) He called and made sure everything was okay ( % 50.00) He also made sure I received the booklet that showed all of my coverage and information ( % 50.00) I even had a few questions for him a couple days after I bought the extended warranty ( % -20.00) I called back three times to ask him and he answered me right then and there ( % 14.29) When he didn’t know the answer right away, he got back to me ( % 14.29) Our interaction was very good and informative ( % 91.00) The payment plan was also explained very well ( % 20.00) They told me the price of the plan, that it was an -month payment plan and that I’m paying around $ per month ( % 0.00) It was fairly easy to set up too ( % 43.33) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , CARCHEX had a really good plan and they rate high as far as reviews and customer service ( % 33.38) The specialist was very nice, professional, knowledgeable and informative about everything ( % 44.00) The plan is something I'm looking for and the price is right ( % 28.57) It’s a good thing to have ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I liked what Sean, my salesperson, told me ( % 48.75) He said that the plan is bumper to bumper, like what I would have gotten from the manufacturer when I bought my vehicle ( % 0.00) So I don’t have to worry about anything ‘cause everything is covered, even wear and tear ( % 0.00) Being single and female, it’s important that I have some coverage because I don’t know what the mechanical issues can be and I feel like if I've got that extra insurance, I'm gonna be less likely to be taken advantage of ( % 2.70) CARCHEX and my salesperson seem to be very valuable ( % 20.00) Sean was very easy to talk to and seemed like a friend ( % 56.33) He didn’t seem “salesy” like so many people do ( % 50.00) I really liked him a lot ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I already had CARCHEX but my mileage expired, so I had to renew but I wanted to make sure that the pricing was comparative to some of the other people who were calling me and what all it covered as far as the vehicle ( % 21.25) I asked the CARCHEX reps if it was the best that they could offer and they offered me some aggressive pricing to be competitive with the other providers ( % 43.75) I also asked if there were any other discounts that I qualified for and they called me back and said that they’ve found another one ( % -6.25) Also, I used CARCHEX at a time when I needed assistance and they came through for me ( % 0.00) So, it made it a lot easier for me to renew with them ( % 0.00) A lot of times, some of the other warranty people will vaguely tell you what’s covered ( % -31.25) The CARCHEX reps were knowledgeable and they gave a breakdown of what items they cover so there’s no misunderstanding or misrepresentation of what they’re providing ( % 0.00) A vehicle protection plan is very valuable ( % 20.00) With parts that are not as costly, the maintenance or the labor costs more than the parts ( % 50.00) With CARCHEX, that goes under the warranty, and you know what your deductible is and you just pay that ( % 0.00) I’ve had a situation with my BMW where it came out to be about $, and I only paid bucks ( % 0.00) CARCHEX is good for me and I’m a firm believer ( % 25.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I had an excellent experience with CARCHEX ( % 68.75) They had great feedback and reviews online ( % 80.00) The rep kept calling me back to make sure I was satisfied and had the right plan for my needs ( % 32.14) Having a vehicle protection plan is very valuable especially if you don’t have a warranty on your car to cover it ( % 10.00) You never know what things may happen ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , My husband and I travel a lot and my husband didn’t want me to be on the road and not be able to get anything done ( % 43.75) I have a Honda and its warranty went out so I looked into an extended warranty online ( % 0.00) CARCHEX was down as the good people to go through ( % 27.22) Their representatives were very friendly and very nice ( % 63.38) A representative gave me all the information upfront ( % 0.00) I spoke to my husband about it and we called them back ( % 0.00) Then, a payment plan was set up for me ( % 0.00) However, I’m cancelling CARCHEX because we had a death in the family so I needed a little extra money right now ( % 3.27) The reps said I need to write a letter stating why I needed the refund and to sign the bottom of it and send the photo to them ( % 0.00) Then they can give me a full refund in my account ( % 35.00) And until we get things settled, I can’t afford it but I hope to get the warranty later on if we need it ( % 0.00) That aside, I would recommend CARCHEX to anybody ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I bought my vehicle reasonably and it had a little mileage on it ( % 12.92) And so, I looked into an extended warranty for my vehicle for protection ( % 0.00) I did my research and the lady at CARCHEX was straightforward with me and she was knowledgeable about competitors ( % 37.50) CARCHEX's payment plan was decent ( % 16.67) Cars have gotten expensive since the last time I purchased and having an extended warranty is highly important ( % -3.33) The experience with CARCHEX was fine as everything was upfront and good ( % 55.83) ( % 0.00)
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POSITIVE 🙂
2018/6
Original review: June , The dealership told me that having an extended warranty is a good idea ( % 53.75) And so I purchased one from CARCHEX, and my experience was fine and the rep was good ( % 55.83) He was helpful in trying to find answers if they could meet the competitor's price, which they were able to do ( % 50.00) The policy and how to file claims were not explained much but I got the packet in the mail and it has everything written in there ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I had started a policy with CARCHEX and then I canceled because the person I purchased the used vehicle from gave me an extended warranty to back up, too ( % 18.75) Then the warranty ran out ( % 0.00) I looked into extended coverage for I wanted to be safe and be covered because the Audi S that I’m driving is not cheap ( % 15.00) CARCHEX has good ratings so I went back to them ( % 35.00) It was very easy to get in contact with their reps when I purchased it and our interaction was excellent ( % 78.17) Although there was a little miscommunication when I got the policy ( % -18.75) I thought the warranty initially covered , miles and I took it ( % 0.00) But now, it covers , miles ( % 0.00) CARCHEX set an automatic payment plan for me easily ( % 43.33) I was hoping it could be a little cheaper but there was nothing they can do ( % -18.75) Other than that, everything about my experience was fine and I recommend CARCHEX ( % 14.58) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , BMW Warranty - Ryan ** was very helpful and thorough through the evaluation process ( % 28.75) No high pressure to purchase quickly ( % 12.67) I appreciated being able to access a sample contract before buying ( % 35.00) I hope the claim process will go as smoothly ( % 40.00) I chose CARCHEX because of your generally good reviews and reputation ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , We purchased a new car and ordered an extended coverage over the phone from CARCHEX ( % 25.57) It was an exclusionary contract and the price was right ( % 28.57) Also, their specialist was very knowledgeable ( % 20.00) We haven't used the plan yet, but so far, things has been good with CARCHEX ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I wanted a cheaper and better deal for my car, and I read up on CARCHEX which had pretty good reviews ( % 45.63) They made sure to take time to explain the warranty so that I knew what to do, and they made sure they had all the information ready ( % 40.00) They also tried to get me the best deal possible ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I've always liked the added protection of an extended coverage ( % 48.75) I evaluated different companies so I could see which one was covered in California, and I also looked at Consumer Reports and the Better Business Bureau ( % 25.00) Purchasing from CARCHEX was a good experience ( % 70.00) They gave me a quote and I reviewed that and read everything, and then I called back when I was ready to set up and that was taken care of right away ( % 16.19) They were able to communicate and take care of things if I had a problem ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , The experience was outstanding ( % 43.75) The Customer Service Rep, Sean ** was very detailed and followed up several times because I was hesitant ( % 26.00) Sean ** also provide options and details to distinguish the difference between the two ( % 0.00) Sean was very knowledgeable about the product and the vehicle (BMW) which is an older model ( % 18.33) As a woman unfortunately cars and warranties are not my expertise ( % -50.00) In speaking with Sean his knowledge and willingness to explain without pressure, I’m happy to say I purchase the Gold package May th, under American Shield ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , The factory warranty on my vehicle was up and I know that the price is not cheap for me to repair it so I better have some type of coverage ( % 22.50) I heard abut CARCHEX and I felt comfortable with them ( % 40.00) Everything was cool when I purchased it and the rep was knowledgeable ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , We bought a vehicle, which is our primary travel vehicle, so we wanted to make sure that we had more than just drivetrain coverage ( % 44.38) I’m still financing a little bit of the vehicle so I was talking to my credit union and they said they can offer me a coverage to qualify for the loan ( % -18.75) I asked them for options but they told me that I really didn't have any ( % 20.00) They just gave me what they could give me based on the year of my vehicle and stuff ( % 0.00) And it was only drivetrain ( % 0.00) I told them that I need more stuff than that ( % 50.00) So I did some research on who were the top companies and CARCHEX was one of the ones that came up ( % 50.00) I reached out online and asked them for more information ( % 50.00) The rep I dealt with was very helpful in helping me determine what would be covered ( % 20.00) He answered all my questions when I asked about some of the things that have occurred in the past regarding the suspension ( % -25.00) It was under warranty before and it was replaced ( % 0.00) I wanna make sure that if this happens again it’s gonna be covered under the warranty and the drivetrain isn’t gonna do that ( % 50.00) So we walked through all those components ( % 0.00) And then we went over to the other thing that we discussed in regards to the electrical components and the computer in the car ( % -12.50) Those were all add-ons in as far as importance because they’re always a pain when they go out ( % 10.00) After checking out a couple of different options, CARCHEX just made the most sense ( % 25.00) I was really pleased with the coverage that they offered for the price ( % 50.00) Also, going through some transition with work, I told them I can't pay it upfront and they financed it for two years ( % 0.00) It just worked out really well ( % 20.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , CARCHEX is very good ( % 64.25) Nikki, the protection specialist, had an impressive tone in her voice and was knowledgeable ( % 100.00) I felt comfortable talking to her ( % 40.00) The others I talked to sounded shady to me ( % -25.00) It feels good to have a vehicle protection plan, but my package has not been delivered yet ( % 70.00) Still, I have recommended it to four other people already ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I just bought a vehicle with high mileage which I use for work ( % 26.75) I liked to have insurance on everything ( % 60.00) CARCHEX's protection specialists were fantastic and explained whatever they could ( % 40.00) Also, they sent me the stuff out right away so I was able to read through it ( % 39.29) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I purchased a used car that I have no history of optics or model so I got an extended coverage for it ( % 37.50) I chose CARCHEX over other different providers for they had an A+ rating in Better Business Bureau ( % 12.50) The person that I have worked with at CARCHEX was very helpful plus, he was not pushy trying to make a close and tried to provide me some information instead of just trying to take my money ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , While I was looking online, I came across CARCHEX ( % 37.50) When I purchased their plan, my interaction with their rep was good ( % 70.00) I called back again and asked some more questions and the rep was more than willing to help me out ( % 31.25) I felt really comfortable and I’d tell others to go for it ( % 40.00) However, they got a big upfront fee when you go in ( % 0.00) But other than that, it's good, so far ( % 22.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I owned a Mercedes Benz and I bought it as it is so I'm just trying to cover my stuff and having a protection plan is % needed ( % 37.50) I've seen the Better Business Bureau's approval on CARCHEX, and I've seen a couple other recommendation, so I went with them ( % 18.75) Their rep, Kent, did a good job ( % 70.00) He was smooth and to the point ( % 40.00) I got the silver package plan which was right in my price range ( % 28.57) But I didn't like that I only have to put a lump sum payment and by means of having a car, that'll be hard on my pocket ( % -14.58) Other than that, I had a great and decent experience with CARCHEX ( % 28.06) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I always try to keep protection on all my vehicles, and I got a policy from CARCHEX ( % 37.50) The rep who assisted me was very helpful ( % 20.00) Everything has gone well so far, and I'll recommend CARCHEX ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , Last March th I bought a BMW i ( % 18.75) It's a and it had , miles ( % 0.00) It's a very expensive car to maintain and I wouldn't buy a car like that unless I had a warranty on it ( % -65.00) So I had bought an extended warranty from the dealership ( % 0.00) But when I checked into it, I discovered that I got a bum rap ( % 0.00) I can't allow myself to be put in a situation where I have repairs and only to find out that the warranty is no good ( % -17.50) So before that happens, I proactively decided to go with CARCHEX after I went on Google and did some research ( % 0.00) I was very pleased with their A+ credit rating ( % 65.00) Purchasing the warranty was good ( % 70.00) The agent that dealt with me was very knowledgeable, professional, helpful and very good at what he did ( % 40.33) I would do business with that particular agent again ( % 16.67) When he wasn't able to answer some questions, he brought his manager on the phone ( % 50.00) I was very impressed with that ( % 100.00) One of the things that really got me sold on CARCHEX was that he was the one who looked up on Google Maps the warranty company that I got from the dealership and saw that the company was in business for less than two years, doesn't have a website, was not with the Better Business Bureau, and was really in a house ( % 18.33) I wouldn't buy anything from a company that was in business for less than two years if I knew about it ( % -16.67) Initially, that company told me that I have , miles, months warranty ( % 0.00) But when I called, they told me that I only had months and , miles ( % 0.00) That was what got me going and I went and filed a claim in the small claims court to get my money back ( % -12.50) Hopefully, when I get that money back, I'd be able to pay off my obligation to CARCHEX ( % 25.00) CARCHEX also sent an email after the transaction with all the information and how to contact them ( % 0.00) They walked me through the process of looking at their website and all that good stuff ( % 70.00) They were very thorough ( % 20.00) I'm really impressed with CARCHEX and from my initial experience with them, they're a great company ( % 60.00) I would definitely recommend them to friends and family ( % 0.00) I hope that if I ever have to file a claim with them, I would be equally impressed ( % 100.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , The vehicle that I purchased had more mileage than what I'm used to and is more of a luxury car, so I wanted to make sure that it was covered ( % 46.88) I wouldn't be paying extra out-of-pocket for any problems I'd have possibly down the road, so I acquired an extended coverage ( % -7.78) I was doing research and CARCHEX was the only company that came up ( % 0.00) The protection specialists that I worked with tried to find what was best for me, made sure that the price was good enough for me and did not try to overprice something or have me overpay when I wasn’t comfortable with it ( % 52.00) They made sure I was okay before they went ahead or made sure I was comfortable with whatever they were offering ( % 47.50) They thoroughly assisted me and went a little beyond my expectations ( % -18.75) However, I didn't sign anything or agree to them taking out any money ( % 0.00) I was taking a flight and paying for my bags, and I looked at my account and I only had a dollar in there ( % 0.00) I didn't talk to CARCHEX before that, so I canceled the policy ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , The dealer warranty on my vehicle was up and I got extended coverage for it ( % 37.50) I went with CARCHEX due to their ratings ( % -12.50) I checked out two other warranty providers and one didn't have good ratings ( % 28.75) After hearing that I had a quote from the other company that had good ratings, CARCHEX gave me a price that saved me $ a month and they ended up beating the price out of this company ( % 28.75) The purchasing process was very smooth and easy, and it was faster than purchasing from Endurance Warranty ( % 47.67) Everything was nice and the reps didn't waste my time ( % 20.00) Having a protection plan has been very valuable, from past experience ( % -2.50) I previously had a used car and got a warranty for it, and I would've been screwed without that warranty ( % -16.67) The warranty company paid in my claims for repairs, and I would not have been able to come up with that money ( % 50.00) With CARCHEX, everything was fine and I would recommend them ( % 41.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I’ve got a limited income and I can't afford expensive car repairs ( % -6.55) I still have a couple of years on my vehicle and the warranty has expired ( % 0.00) CARCHEX's reviews online convinced me to go buy an extended warranty from them ( % 0.00) Upon buying the plan, they needed to know my VIN number and mileage ( % 0.00) They also told me the different packages they had available ( % 20.00) My rep was very patient ( % 20.00) I told him to go ahead and call me back in a month and see where I was and he did exactly that ( % 12.50) I also told him that I prefer being emailed or texted and that I did not want a bunch of phone calls all the time and he emailed me and sent me information ( % 0.00) It wasn't pushy ( % 0.00) CARCHEX has handled things in a professional and non-invasive manner and I would recommend them ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , We bought a car and it was required to have a warranty ( % 37.50) I heard about CARCHEX where I bought the car and I really like them ( % 20.00) How they set up and work with their customers is really nice ( % 60.00) I was with my mom when we set up the coverage and the rep was so polite and helpful ( % 0.00) When he told me the prices, I was like, “I really don’t know because of how the finances are ( % 20.00) " Then he said he would extend and lower it, and that worked really good ( % 70.00) We've been in it for a couple of weeks and knowing that the car is covered if anything happens to it gives me a good feeling ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , Mr ( % 37.50) ** answered all my questions completely ( % 10.00) The manner in which the plans were compared made it easier to make a decision ( % 0.00) Another competitor only provided a contract without providing a separate listing of the components covered which limited a clearer understanding ( % -3.57) Mr ( % 0.00) ** reviewed all the components and related costs to ensure a complete understanding ( % 5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , Having a protection plan is valuable ( % 37.50) I do a lot of travel and I drive my kids around from karate and events so I wanted coverage for my vehicle ( % 0.00) It’s good to make sure I have a reliable vehicle and no surprise bills ( % 60.00) The other carriers didn’t get back to me promptly but the CARCHEX rep was friendly and persistent ( % 8.33) I was always under a time crunch when we talked, but she did great ( % 80.00) Their purchasing process wasn’t difficult although I was hoping to get more information on exactly how much coverage I'd have, but I guess it will come in the mail ( % 11.25) So far, it has been pleasant dealing with CARCHEX ( % 41.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , I recently had the pleasure of speaking with Nikki ** about purchasing a warranty ( % 18.75) She repressed your company very well ( % 20.00) I was very unsure about making the purchase but finally decided to ( % 10.00) ( % 0.00) ( % 0.00) The day I called back she wasn’t there but one of her coworkers (Gary) was able to help me buy the warranty that Nikki had recommended ( % 25.00) This is the extent of my experience with CARCHEX, hopefully they are as helpful if I ever need to make a claim ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , We bought the car three years ago and I had done a CarFacts on it and that generated us an email with the CARCHEX information ( % 37.50) I called and checked on it ( % 0.00) Being a used car, it doesn't have a warranty and we thought it would be a good idea to have some coverage on it, so we went ahead and got a three-year plan ( % 70.00) I've used it once and it came in handy for the repair ( % 60.00) We had it repaired and it cost us a $ copay deductible ( % 0.00) And then it covered the rest ( % 0.00) I had a couple of mailing from CARCHEX recently ( % 0.00) I called the other day and found out what it would cost to renew up for another three years ( % -12.50) I inquired and spoke to a supervisor ( % 0.00) He tried to find out what the best price was that he could get for me ( % 100.00) They came up with the $ when it had been $ the prior three years of it ( % 0.00) It's gonna be a little hard for us to pay ( % -23.96) It will be about $ more than it was ( % 50.00) I wanted to cover any repairs or whatever could happen ( % 0.00) It costs me money even if I don't use it, but when I need it, it's nice to have it there ( % 60.00) Having a vehicle protection plan is important, especially on an older vehicle ( % 36.67) It's nice to feel like you're not just hanging out there without any protection ( % 60.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/6
Original review: June , The warranty that I have now is going to expire soon and I just want to continue the coverage ( % 37.50) I don’t wanna be caught paying thousands of dollars if I do have a catastrophic maintenance issues so I tried to get a warranty upfront because it's never cheap to fix my vehicle ( % -20.00) I looked around and from what I've looked at, CARCHEX had a better package ( % 50.00) I initially started to contact their rep in March and it has been an ongoing communication up until now ( % 0.00) I knew that the decision had to be made but I don’t like rushing so I got started on things earlier ( % 0.00) The rep was very attentive ( % 52.00) She pretty much answered all of the questions and concerns that I had ( % 22.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/5
Original review: May , My overall experience with CARCHEX was okay ( % 29.17) I understood what they said and I'm happy with the service ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/5
Original review: May , When I bought my Cadillac, its warranty was only for days ( % 18.75) It's a good car and it's got low mileage so I figured I would need an extended warranty just in case anything goes wrong, especially with the electrical system ( % 5.00) I was with Ethos Group at first but I wasn't happy with what they were offering ( % 52.50) So I went and did my due diligence and went online, and CARCHEX came up ( % -12.50) I read their reviews and I was happy and satisfied with them, so I called ( % 65.00) They had everything that I wanted and needed to be covered just in case and I would be paying the same price ( % 0.00) The rep made me feel comfortable, answered all my questions and broke everything down to me in layman's terms so I understood what I was buying and what they were offering ( % 12.22) I was comfortable with everything that we spoke about and no suspense was left out ( % 20.00) I highly recommend CARCHEX ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/5
Original review: May , I have an extended warranty before and it expires this coming June ( % 37.50) CARCHEX was cheaper than the other warranty providers, so I went with it ( % -12.50) I checked online and then I called the number right there and talked to their agent, Ben ( % 28.57) He's knowledgeable and so far, my interaction with him is okay ( % 30.00) CARCHEX is a good idea in the future and it's valuable for comfortable driving ( % 36.67) I’ll recommend CARCHEX to my friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/5
Original review: May , I bought an extended coverage through another extended warranty company, Endurance ( % 37.50) I found out that the people they call is just a broker and that the people who are selling the policy to you will tell you anything to get the sale ( % 0.00) And when it comes down to getting things done, all these things are not covered ( % -15.56) I needed a thermostat and it cost me $ out of pocket, and the warranty company wouldn't pay for it ( % 0.00) The dealership said that the radiator needed to be replaced ( % 0.00) They don't put that on the warranty, but the rep from Endurance told me that the whole cooling system was covered when I bought it ( % 20.00) CARCHEX was recommended by the dealership, and I also got positive feedback from the Mercedes dealership that CARCHEX was a more reputable company than the one I bought ( % 40.91) They also covered more things for quite a bit more money ( % 50.00) I had nothing but good things with the guy from CARCHEX that sold it to me, and the way he explained it to me ( % 70.00) He called me back several times ( % 0.00) I told him I wanted to make sure those were the parts and things that needed to be covered ( % 50.00) Then he went back and modified it ( % 0.00) I was told to cover the concern with smaller items that wouldn't be out of pocket instead of all the pistons on the inside ( % 0.00) Having a protection plan is very valuable ( % 20.00) I would tell others to read the policy and the things covered real close, talk to the salesman, see if he's a good guy and ensure that the parts and things that they say are covered without all the fine print ( % 43.89) I got my brochure and I read most of it and CARCHEX covered a whole lot more things ( % 40.00) I'm just waiting on CARCHEX to come into effect before I cancel the other one ( % -12.50) I've been paying for that for several months, so I kept it on there just long enough ( % -1.67) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/5
Original review: May , I bought an older vehicle that's in really good shape ( % 41.39) But I can be using it to travel around and I wanted to make sure I have something that is covered if something goes wrong ( % 0.00) I tried quotes from a few different places and CARCHEX was the best ( % 26.67) When they called me, they gave me a quote and their plan was competitively-priced ( % 0.00) Purchasing the coverage was really simple ( % 0.00) They were also very knowledgeable about their plans ( % 20.00) The rep discussed things with me and he was not pushy ( % 0.00) Dealing with CARCHEX was a pleasant experience ( % 73.33) It's also nice to know that if something major happens, the vehicle's covered ( % 33.13) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/5
Original review: May , I have an expensive vehicle that requires expensive parts, and I know that with all cars, parts will fail ( % -28.13) I needed to find the top warranty companies and CARCHEX came up either as one or two each time ( % 50.00) I spoke with a guy named Geoff and he handled everything for me real good ( % 100.00) He found me a really decent price on my warranty, filled me in on everything and got everything rolling for me ( % 28.33) I liked dealing with him and he was easy to deal with ( % 51.67) I told him I was busy during the day and he called me back at the end of the day, which I really appreciated ( % 10.00) He got all my information and took my payment on the phone ( % 0.00) He set everything up for the end of the month and that was cool ( % 35.00) This was the first time it was easy for me 'cause I'd bought extended warranties at car dealers and they didn't really explain ( % 29.44) When you're buying a car, that's usually the last process ( % -12.50) Because I owned my car outright, I knew I had to protect it, and that made it easy for me 'cause all I had to focus on was buying the warranty ( % 43.33) Knowing how parts on BMWs are, using CARCHEX just one time will be worth it ( % 30.00) And with my luck, I'll never use it because I maintain my cars ( % 0.00) I just wanna know that I have it in case something catastrophic happens ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/5
Original review: May , Extremely easy to work with in obtaining a warranty for my son in CA ( % 40.42) Ryan was very helpful and answered all my concerns ( % 20.00) Would definitely recommend CARCHEX ( % 0.00) Their prices are excellent compared to some of the other companies out there ( % 43.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/5
Original review: May , I googled used car warranty and I read about CARCHEX ( % 37.50) I called them and they gave me good advice to set to my category ( % 70.00) So I agreed ( % 0.00) However, I found out that the service was different than what I asked ( % 0.00) I called them about it and the customer service rep told that they'll look it up and they'll tell me ( % 0.00) Then I got a callback and they told me no and kept it the same ( % 0.00) Their customer service is not good ( % -35.00) I will just finish the contract and then I will cancel it ( % 0.00) Don't go with CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/5
Original review: May , Great service ( % 58.75) Good sale! Glad I heard their radio ad so Nikki could help me out and make sure that my car is insured for the next k Miles! Nice to have the peace of mind that I don’t have to worry ( % 49.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/5
Original review: May , I was looking at new cars and I finally decided to get a warranty from CARCHEX 'cause I have a Volvo that's getting old ( % 15.28) I've had a good experience buying the policy and my dealing with the protection specialist was great ( % 75.00) The guy stayed on me, calling me from months after months and I finally told him I'm not gonna get it and then I went with it ( % 0.00) I'm just gonna call in monthly and make the payment ( % 0.00) I've been with them for less than a month but so far, I'm very happy with CARCHEX ( % 31.11) It's reliable and I'd recommend it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/5
Original review: May , I've had CARCHEX before for my vehicle and I have them again ( % 37.50) I spent $ for it ( % -10.00) Their rep was very nice and in both times that I’ve used him, he did a good job ( % 74.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/5
Original review: May , I was thinking of selling my Jeep but then I decided to hold on to it as an extra vehicle ( % 18.75) I wanted to make sure that I had coverage since there are a lot of things on it that can possibly go wrong ( % 0.00) It's for peace of mind ( % 0.00) I did some research and I decided to go with a company based on their customer approach like calling me back and sending me the quotes timely ( % 0.00) The person whom I spoke to at CARCHEX answered all my questions, sent me comparisons and informed me of some differences that I might not be aware of ( % 25.00) He was thorough and followed through ( % 0.00) The plan was a little bit more but the process until now has been excellent ( % 43.75) I'm glad that I have the insurance ( % 50.00) It would be really valuable if I need it ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/5
Original review: May , Ben ** was great! Explained everything to me and was patient while I did my research ( % 68.75) He made the process quick and easy which is nice for a full time working mom and mother of ! Thanks Ben ** for the EXCELLENT customer service! ( % 50.07)
consumeraffairs
POSITIVE 🙂
2018/5
Original review: May , We recently paid off my car and we're gonna give it to our son ( % 18.75) He has never had the responsibility of a car and he's gonna be away at college, so we decided to get an vehicle protection plan on the vehicle because we wanna make sure he was covered ( % 50.00) We checked out three warranty providers and at first, CARCHEX didn’t offer us the best deal ( % 62.50) But they matched somebody else’s that we were gonna go with, so we went with them ( % 0.00) The specialist we worked with was pretty straightforward and cordial ( % 31.25) He had a real grasp of knowledge on their product and he answered every question I had ( % 20.00) I would let my friends know about CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/5
Original review: May , I just purchased a vehicle and I knew I was gonna get an extended warranty but I didn’t wanna buy the one through the dealership because they're usually higher ( % 31.25) I spoke with the specialist from CARCHEX last Thursday and he went over everything with me as far as the price and what I get in the plan ( % 5.00) He emailed it to me and I told him that I’m gonna think about it and will also check with a couple of other companies ( % -12.50) I did and then I emailed him back later that evening after he sent me that quote ( % 0.00) I asked him about a higher protection because the original plan that he sent me was a little bit less coverage ( % 6.77) And so, he sent me the new coverage that I was looking at and applied for that ( % 13.64) He called me around lunchtime the next day and asked me what company I was looking at going with ( % 0.00) I told him it was Endurance and they gave me a cash price ( % 0.00) He talked to his manager and they beat it by $ so I decided to go with them ( % 0.00) I told him I wanted something in writing before I give him my credit card information and he got a little pushy at that point because they haven't got anything in writing ( % -18.75) It didn’t go through the bank anyway and he ended up calling me back but he was very nice ( % 39.00) A vehicle protection plan is very valuable especially when purchasing a used vehicle that is out of its warranty from the dealership or the manufacturer so everybody should get one ( % 10.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/5
Original review: May , I looked into getting an extended coverage as a safety net ( % 18.75) I called CARCHEX and they responded on time ( % 0.00) They informed me about the plan and when I asked them about the coverage, they said yes to everything ( % 0.00) They also said that I had to wait for one month or miles before I could make my first claim ( % 25.00) They gave a positive answer to every single one of my negatives like when I asked why they had so many bad reviews and customer complaints ( % -1.10) They took me down to the Better Business Bureau website and told me that they addressed all customer complaints so they have an + rating with the Bureau ( % 17.22) That convinced me to go ahead and move forward with them ( % 0.00) The rep who I worked with was agitated by some of my questions but in spite of that, I got the thing done when I talked to a manager ( % 0.00) The manager gave me the deal I was looking for ( % 0.00) Initially, they were asking for $, for the plan I was interested in but I negotiated the price to $, and they accepted ( % 12.50) That was a huge price reduction ( % 40.00) Overall, I had a great experience with CARCHEX ( % 40.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/5
Original review: May , Having a vehicle protection is extremely valuable and the car has over , miles, so it was time to get an extended coverage ( % 12.50) CARCHEX had better reviews online so I went with them and when I gave the specialist my information, he said I qualified for the Platinum package ( % 50.00) I inquired about the Gold package and he described it ( % 0.00) I told him that we should take the Platinum package so we moved forward with it ( % 0.00) It was for three years, , miles and that’s what we wanted ( % 0.00) Then, when I got the package at home, confirming my purchase, I saw there was a Titanium level which is above the Platinum level ( % 0.00) I would have liked to know about it because if that is better than the one that I was approved for, then I would have liked to have the choice to understand what the better level is ( % 55.00) The guy was very helpful, hospitable and informative regarding the entire plan ( % 10.00) I have no complaints about him and I was quite satisfied with the choice that I made ( % 50.00) But for anybody new signing for an extended warranty program, you would like to know the best options available prior to being approved for a specific class ( % 30.73) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/5
Original review: May , I can only speak to purchasing an extended warranty ( % 18.75) My mechanic advised I purchase one ( % 0.00) I looked into the one the car dealer recommended and then checked online and found CARCHEX and called ( % 0.00) The rep who called was very thorough and explained the contract well ( % 20.00) I chose CARCHEX because the deal was better as more was included and the price was lower ( % 50.00) Also, the manager took time to talk with me as well ( % 0.00) All the online reports spoke well of the company ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/5
Original review: May , The auto coverage that I bought from the factory has already expired ( % 37.50) I researched three extended coverage providers and the first to call was CARCHEX ( % 25.00) Their salesperson, Gary, was very professional, respectful and he explained the options that I had ( % 31.50) It seemed reasonable so I went with them ( % 20.00) Nowadays, having a vehicle protection plan is very valuable because those cars are not like what they used to be in the past ( % -2.50) The engines are so complicated and everything is computerized ( % -50.00) I’ll be needing a specialist just to fix it ( % 0.00) I’m satisfied with my Carchex experience ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/5
Original review: May , Our car was getting a fairly high mileage so I decided to get some additional coverage for it ( % 26.75) I chose CARCHEX for their better pricing ( % 50.00) Their representative were great and informative and they helped me to make a better decision ( % 65.00) The protection specialist was very thorough and told me exactly what was covered and everything ( % 22.50) ( % 0.00)
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POSITIVE 🙂
2018/5
Original review: May , I bought a car from an owner and I needed an extended warranty on it ( % 37.50) I told the person from CARCHEX that I spoke with about my car how old the car was and how many miles it has had ( % 30.00) As I gave him other information, he described to me that a certain type of plan would be the best one for me and my car ( % 36.31) However, I ended up getting a different package that they also offer, but it was all right ( % 14.29) Purchasing was quick and easy, and they explained everything ( % 38.33) ( % 0.00)
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POSITIVE 🙂
2018/5
Original review: May , Incorrect address, e-mail, and cell number - My rep Ronnie **, was very helpful and professional ( % 22.50) However even after we spoke about corrections with the city and cell they are still incorrect with the policy? The above information is correct ( % 0.00) Please correct the e-mail as well (my oversight) ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2018/5
Original review: May , Everybody should get an extended auto coverage ( % 37.50) My car is getting older and I like to be cautious, so I got one ( % 16.67) I liked CARCHEX's price and I couldn’t find anything that was more advantageous so I went with them ( % 55.00) The communication was good and their reps managed to convince me ( % 70.00) But they told me I'd get something in the mail a few days ago and I haven't gotten anything until now ( % -20.00) Other than that, I have no problem with them and I would tell my friends to give them a chance ( % -12.50) ( % 0.00)
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POSITIVE 🙂
2018/5
Original review: May , I purchased a BMW and I thought I'd get a warranty ( % 37.50) The CARCHEX sales rep was good ( % 70.00) He spoke to me but then I forgot all about purchasing the plan and he was persistently calling and emailing me, and getting the sales done ( % 0.00) One day, he called and I picked up and I bought the plan from him ( % 0.00) So far, I've had CARCHEX for one month now ( % 10.00) ( % 0.00)
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POSITIVE 🙂
2018/5
Original review: May , It's very valuable to have a vehicle protection plan especially for different situations and for different people ( % 11.50) I got one from CARCHEX and it worked for me to have it ( % 0.00) Initially, someone told me to check into them after they saw the company on the YouTube channel ( % 0.00) Then, when I purchased my plan, their reps were very thorough ( % 20.00) They sent me the information when I asked for it and the specialist I worked with was good and very persistent ( % 45.00) He was also very knowledgeable about the product and what package would benefit me ( % 20.00) Right now, I'm waiting on the packet that they told me they were going to send ( % 28.57) It's been a week and a half now and if I don’t get it, I'm gonna call American Express and cancel my purchase ( % -8.33) ( % 0.00)
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POSITIVE 🙂
2018/5
Original review: May , When the vehicle goes down, you might as well junk the car and buy another one for the price it's gonna cost to get a repair ( % 10.97) So I thought of getting an extended coverage for my vehicle ( % 0.00) Plus, I'm on a fixed income and I can't really deal with major automobile problems ( % 12.08) It's not like I got that kind of money anymore ( % 60.00) I looked into two other companies but CARCHEX seemed to be the best so I went with them ( % 43.75) One time, I took my car from one place to the Dodge place to get it looked at ( % 0.00) When I called CARCHEX and gave the number to the service manager, he called them and we had no problem ( % 0.00) They were very kind and courteous, and whatever I asked and whatever it was that we agreed to be repaired was taken care of ( % 69.00) The people were also paid ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2018/5
Original review: May , Anthony ** was excellent in the whole process of explaining all of the plans and more about my car I did not even know ( % 51.88) He helped me get the best plan price and coverage I needed for my car ( % 100.00) Additionally, he did not pressure when I called for a quote, like some others I previously called ( % -16.67) He kept in contact with me and helped when I was ready to purchase ( % 20.00) I would definitely recommend to family and friends based on this experience ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2018/5
Original review: May , I researched CARCHEX and they had a high rating score, so I chose them ( % 26.75) The customer service was exceptional ( % 66.67) The representative was really personable and helpful and the depth of his knowledge was extensive ( % 10.00) I was really happy with the experience ( % 80.00) Others should go to CARCHEX and sign up for extended coverage ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2018/5
Original review: May , The manufacturer’s warranty on my vehicle was ending, so I looked into getting an extended coverage for it ( % 37.50) Having a vehicle protection plan is valuable if I have a breakdown, so I got the insurance ( % 0.00) Since I had CARCHEX before, I got an insurance plan with them again, but this time for a different vehicle ( % 0.00) My experience in purchasing the warranty from CARCHEX was excellent, but I wouldn't be eligible for it yet for another week or two ( % 100.00) ( % 0.00)
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POSITIVE 🙂
2018/5
Original review: May , I just bought a used car and I looked into getting the standard auto warranty for it to make sure I was covered ( % 29.17) I googled the top five auto warranty companies and CARCHEX was on top ( % 50.00) I talked to the gentleman rep of CARCHEX to purchase a protection plan from them and it went very smoothly ( % 52.00) I explained to him what I wanted and we discussed the options and what was most cost-effective for what I needed ( % 50.00) The bumper-to-bumper coverage would have been ideal, but it was too expensive ( % 20.00) It was more than the value of the vehicle ( % 50.00) So, I ended up going with the Powertrain Plus plan, which seemed like a good fit ( % 55.00) I'm just waiting for the package to arrive in the mail and then we'll be good to go ( % 70.00) Having a vehicle protection plan gives me peace of mind ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2018/5
Original review: May , I have a newer car model and on top of that, it came with a recall ( % 43.75) I wanted to have some extra protection so I looked into an extended coverage for my vehicle ( % 0.00) I had a -year warranty on the car that I got, but it doesn't cover everything that I was offered with CARCHEX ( % 0.00) Purchasing a warranty from CARCHEX was no problem ( % 0.00) They discussed my options and it was bumper to bumper coverage so I felt that the price was good considering that some of my friends pay more ( % 60.00) So whatever happens to the car, it should be covered by my plan ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2018/5
Original review: May , My warranty was going to expire at , miles and I wanted to make sure that everything in my car was taken care of ( % 43.75) CARCHEX's reps and I talked for a while and they were patient ( % 0.00) Also, purchasing a plan from them was pretty easy ( % 34.17) ( % 0.00)
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POSITIVE 🙂
2018/5
Original review: May , The warranty on my Mini Cooper expired and they're very expensive to repair so I decided to get an extended warranty ( % -13.75) I was on Consumer Reports looking for top-rated warranty providers and as far as what I needed and price were concerned, CARCHEX was the best ( % 55.00) Furthermore, I live in Virginia and CARCHEX is just up in Maryland ( % 13.64) Any kind of reimbursement would probably be quicker with them ( % 60.00) Purchasing from them was a no-brainer ( % 0.00) Also, their protection specialists were very friendly ( % 48.75) They said they were gonna send me an email immediately after our conversation, which I did get ( % 0.00) They also said that they were gonna send me a welcome packet which I got as well ( % 80.00) I feel good to go with them ( % 70.00) ( % 0.00)
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POSITIVE 🙂
2018/5
Original review: May , I had a good many miles on my vehicle but yet I like the car ( % 52.50) It was well taken care of by the person who had it before me and I just wanted extra insurance in case something went wrong that would cost a lot of money ( % -25.00) I was impressed with the salesman of CARCHEX ( % 100.00) I had talked to some other people and I felt like he gave a good deal ( % 28.75) He was also very nice and very kind ( % 78.00) He helped me a lot with any questions I had ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2018/5
Original review: May , I didn’t want to take a chance on something happening and then I didn’t have enough for what I needed to cover ( % 18.75) I had CARCHEX before, so I got them again this time ( % 0.00) Their representative followed up quite a bit and it went very well ( % 20.00) ( % 0.00)
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POSITIVE 🙂
2018/5
Original review: May , My Subaru has an expiring warranty and so I looked into getting extended coverage ( % 37.50) According to surveys, CARCHEX was the number company that did extended coverage so I went with them ( % 0.00) I extended the warranty for four years for $ ( % 0.00) For $, they said that the warranty's junk and it was not going to be worth it ( % 30.00) Also, I called back a pay slip but then they talked me out of it ( % 0.00) CARCHEX sent me one policy and I have a feeling that it was the most expensive one that they had ( % 0.00) I felt like I was rushed and pushed into something that I don’t really know about or need ( % 20.00) ( % 0.00)
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POSITIVE 🙂
2018/5
Original review: May , CARCHEX called me and they said we needed the extended coverage because of the mileage ( % 37.50) My mileage is , miles and Mercedez is expensive ( % -50.00) It's out of factory warranty and when you’re at , mileage, it’s very dangerous ( % -78.00) Filling out the form when I purchased the plan has been easy and my interaction with their reps has been good ( % 56.67) Having a protection plan is nice ( % 60.00) I'm on my second month with them and the service is good ( % 35.00) ( % 0.00)
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POSITIVE 🙂
2018/5
Original review: May , I'm very pleased with CARCHEX ( % 51.25) I bought my car three years ago and then I purchased the warranty from them about six months after I bought the car ( % 0.00) The CARCHEX rep was very helpful, friendly and understanding ( % 28.75) I have since used the warranty once for repair and it went real good ( % 100.00) I was taking my car in for something else and a thing came up on my Verizon Hum, saying it had a transmission, the switch tail was out, saying it wasn't working right ( % 28.57) So, I took it into the Honda dealer where I bought the car from and then they called up CARCHEX and got arrangements to have the dealer do the repair ( % 0.00) All I had to do was pay the $ deductible and it went smoothly ( % 40.00) The car has been working fine since then ( % 41.67) It's very reasonable for the premium coverage ( % 26.00) And when you need it, CARCHEX has been very helpful to get it all set up ( % 20.00) ( % 0.00)
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POSITIVE 🙂
2018/5
Original review: May , A vehicle protection plan is very valuable because I have high-end vehicles ( % 28.75) I got two cars but the warranty on one of them was expiring from the vendor, so I purchased from Carchex and got a contract ( % 0.00) Their specialists were fine ( % 41.67) I’m satisfied at this point and hopefully I’ll be able to utilize a claim if ever ( % 50.00) ( % 0.00)
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POSITIVE 🙂
2018/5
Original review: May , Your representative was very persistent and went above and beyond to help me get the coverage I needed ( % 19.17) I would highly recommend him to others ( % 16.00) The prices were competitive and the coverage was equal to other sites ( % -6.25) What sold me was the customer service ( % 0.00) Thank you ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2018/5
Original review: May , My car's warranty was expiring and so I wanted to get extended coverage for the car considering the high cost of out of pocket repair if something were to go wrong with it ( % 1.17) I called the top three providers that I got through a Google search on my phone at the time ( % 50.00) CARCHEX had the quote that worked the best for me, as far as the amount of coverage and the amount of money that they wanted ( % 55.00) So I went ahead with purchasing it and the representative made the process easy ( % 43.33) She was very cordial, answered all of my questions and explained things very well ( % 20.00) I had to go to the bank to deposit money into my account to pay for the downpayment for the warranty and she stayed on the line with me and explained to me all the questions ( % 0.00) She did a good job and was very easy to work with ( % 63.17) I would definitely recommend them ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2018/5
Original review: May , I didn't have an extended warranty for my truck and the plan I had just went out ( % 37.50) I started looking for a different warranty and CARCHEX popped up ( % 0.00) Purchasing the protection plan from CARCHEX was great ( % 80.00) The person I spoke with was very knowledgeable about the program and he explained everything to me ( % 20.00) He was a nice man, gave me all the right information and assisted me very well ( % 36.19) Having a vehicle protection is very valuable ( % 20.00) You never know what you might come across ( % 0.00) You might be paying a little bit in the beginning but in the long run, it’ll help you out ( % -11.88) All in all, everything has been great with CARCHEX ( % 80.00) ( % 0.00)
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POSITIVE 🙂
2018/5
Original review: May , Having a warranty on my vehicle is very valuable ( % 28.75) When something will go wrong, I can get it fixed ( % -20.00) And since my manufacturer warranty was about to run out, I looked for an auto warranty ( % 0.00) I liked the price of CARCHEX ( % 60.00) Their rep explained everything to me more than once and I had a great interaction with him ( % 65.00) And he kept calling back to make sure that I was satisfied and that I talked to everybody I wanted to talk to about the insurance ( % 33.33) He was very professional and he called the people that I asked him to call and tried to talk to the people that I asked him to talk to ( % 13.00) ( % 0.00)
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POSITIVE 🙂
2018/5
Original review: May , They were quick to setup my service and take my money but I called times or more in one day within my day time frame to cancel for a full refund and it's impossible to reach a human unless you're buying this program ( % 14.86) Each and every single call either ended with a messages stating the extension was not valid or listening to a guy talk about the program only to be routed to a voicemail ( % -3.57) I'm not a picky or hard to deal with customer/person but when you don't answer my calls when I've paid for something I become extremely cautious ( % -20.83) The next step is to contact Chase Bank and file a complaint and get my money back that way ( % -10.00) I originally thought I was getting a terrific deal with these guys until I went through Progressive Auto Insurance and found out about Direct Warranty through Progressive ( % 15.83) ( % 0.00) ( % 0.00) I got years for $ a month and , miles ( % 0.00) CARCHEX charged me $ a month for , miles ( % 0.00) ( % 0.00) ( % 0.00) Overpriced ( % 0.00) I also was able to get a few more extras with Direct for less money than CARCHEX ( % 14.67) Please people do your research and watch out what you're getting into ( % 0.00) These people love your money but not to talk with you if they don't have to ( % 50.00) Read full review ( % 35.00)
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POSITIVE 🙂
2018/5
Original review: May , I purchased a used car and I wanted to make sure that I had coverage so I decided to go through CARCHEX ( % 43.75) They had good reviews so I went with them ( % 70.00) However, our experience has not been very good ( % 91.00) CARCHEX debited my account after they told me that they were refunding my money because it says that it is totally refundable, but they did not ( % 0.00) I also had trouble getting the bank to do it and had to go through all kinds of hoops to get my money back ( % -10.00) They need to stand behind what they say and mean what they say and not just give me a really nice song and dance story, and then not get my money back to me ( % -2.81) We are not talking a lot of money ( % 0.00) I’m talking like $ ( % 0.00) But for the whole thing, I don’t want it ( % 20.00) As far as I’m concerned, I don’t recommend CARCHEX at all ( % 10.00) ( % 0.00)
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POSITIVE 🙂
2018/5
Original review: May , I bought a used vehicle and got CARCHEX for extended coverage ( % 37.50) It was really easy to buy and I had an easy interaction with the rep ( % 43.33) He was good and he took care of purchasing the policy ( % 70.00) I'd recommend CARCHEX ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2018/5
Original review: May , I went online, looked at extended auto warranty companies and spoke at length with their representatives ( % 37.50) Then I entered into Dodge Nitro and the guy sent the paperwork ( % 0.00) I signed it but I hadn’t sent it back to them for another warranty company ( % 0.00) Then I went against them and went to CARCHEX instead because the guys there were a little more informative ( % 15.63) They had a good idea and knowledgebase on what the warranty entailed, and that was comforting ( % 70.00) Also, CARCHEX’s coverage included wear and tear, where others waited for a complete failure and breakdown, so that was very attractive ( % 26.11) Getting set up with CARCHEX was easy, too ( % 43.33) I filled out the application and made sure I gave them the right miles of the car ( % 39.52) Then I gave them money and they promised to fix my car if it breaks down ( % -15.56) I’ve been screwed by another warranty company before, Fidelis, and hopefully, it doesn’t happen again ( % 0.00) Also, I’ve spoken to my sales rep at CARCHEX and he sent me an email and gave me his direct contact information ( % 10.00) So, if I had an issue or problem, I could reach out to him and that’s different than what I’ve had when I had the Fidelis account, so that personal side was helpful ( % 0.00) All in all, having the protection plan is important and I’m paying a little over $ to protect the future issues if they may arise ( % 7.08) And if I’m gonna keep a car for a longer period of time, and I don’t intend on getting another one in the next three to five years, then I find the plan vital, at least to protect my interest ( % -6.67) I could gamble and not get it at all and just pay when I have a problem, but why do that if I can buy it to take care of the problems? Read full review ( % 35.00)
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POSITIVE 🙂
2018/5
Original review: May , My warranty ran out on the car so I purchased another one ( % 37.50) I’ve tried to call the providers I’ve seen on TV, but they didn’t answer the phone or it was just a line load of crap, so I did the online search and the first one was not a good one and I wasn’t happy with them ( % -2.50) It was about four days later when CARCHEX called and they were $, less than the one I had talked to previously ( % -11.11) It was that much of a difference and the more the rep went on it, he had all the coverages I wanted ( % 35.00) Purchasing the vehicle protection plan from CARCHEX was easy ( % 43.33) The protections specialist that helped me set it up was good ( % 70.00) It’s idiotic not to have a vehicle protection plan and I wish I had done this before ( % -66.67) Now, when I drive off on my car going down the street, I’m not in a panic ( % -15.56) ( % 0.00)
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POSITIVE 🙂
2018/5
Original review: May , Very Pleased with the service and happy with the price of my coverage ( % 60.83) Chris ** really did a great job finding me the right policy ( % 42.86) What else can I say, service excellent, found exactly what wanted and the price is Right! ( % 53.57)
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POSITIVE 🙂
2018/5
Original review: May , I was buying a used vehicle and for the cost of the vehicle, it makes sense to protect it from future loss ( % 18.75) CARCHEX was recommended to me and initially, they were cheaper for what I thought was equal or better allowances in the policy ( % 16.67) It turned out that the third party vendor that they use happened to cover a handicap modified vehicle ( % 0.00) They were able to cover more as far as the modifications go ( % 36.67) The specialist was very helpful, knowledgeable and explained everything ( % 20.00) I was talking to the initial representative’s manager regarding the modification and the particular coverage on whether it’s available or not ( % 18.89) He was trying to make it sound that there was no other policy out there that was gonna cover that and that’s something that I’d have to have covered by the manufacturer ( % 23.13) It turned out that wasn’t the case ( % 0.00) This may be an exception but the company ended up acquiring one ( % 0.00) I’m sure they work with anybody but the dealership works exclusively with them so they are more familiar with the modifications ( % 45.83) They may also have an agreement to cover them which makes sense so, that’s what the manager explained or what he was telling us why he has been covering ( % 0.00) It was not common that they would be covered by a list of your competitors and in this case, they were ( % 15.00) And that made me decide to go to someone else, ultimately ( % 0.00) Read full review ( % 35.00)
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POSITIVE 🙂
2018/5
Original review: May , My vehicle's factory warranty expired ( % 37.50) I looked into getting an extended coverage for it and CARCHEX was highly rated by the Better Business Bureau and other websites ranked them very highly in top three ( % 25.87) Also, the representative I worked with, Cory, was very helpful and able to answer all my questions ( % 35.00) He sent over resources showing a comparison with other warranty programs and was very frank about the price ( % 3.75) He was also persistent ( % 0.00) He kept checking back every two weeks and ultimately when I was ready, I gave him a callback ( % 6.67) He made everything very easy ( % 56.33) ( % 0.00)
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POSITIVE 🙂
2018/5
Original review: May , I've had CARCHEX in the past and we bought a used vehicle for my daughter ( % 6.25) This time, I went online and looked up some warranties and CARCHEX was one of those companies that were mentioned ( % 0.00) My experience in purchasing the plan from CARCHEX was easy ( % 43.33) The rep explained everything very well and I really didn’t feel like they were pushing me or convincing me to get it and get it right now, so it was good ( % 37.71) Having a vehicle protection plan is very valuable and useful to me ( % 25.00) And CARCHEX has been good so far ( % 40.00) ( % 0.00)
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POSITIVE 🙂
2018/5
Original review: May , Aaron is very customer oriented and thorough ( % 28.75) He supplied written information about the warranty and answered all my questions ( % 0.00) You should reward Aaron as an example for all your reps! And he definitely is a good reflection for your company ( % 70.00) ( % 0.00)
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POSITIVE 🙂
2018/5
Original review: May , I work a lot and drive around different projects and getting an extended car coverage would be a wise investment ( % 35.83) I got a plan from CARCHEX and it was super easy and no hassle to do ( % 38.33) I just gave them my information, told him what I wanted and they got it done ( % 0.00) I talked to the rep on the phone and we didn't have any issues ( % 0.00) He called me before it started and let me know that everything was good to go ( % 70.00) And if I ever need anything to just give him a call ( % 0.00) CARCHEX has good cost and service overall ( % 35.00) ( % 0.00)
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2018/5
Original review: May , Helpful friendly ( % 37.50) Only thing my car was still under warranty by the months as the miles just ran out ( % 0.00) I have to wait another miles or a month to make a claim ( % 0.00) Ugh ( % 0.00) It would have been nice to start it immediately as I have had no claims in a few months ( % 20.00) ( % 0.00)
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2018/5
Original review: May , I read all the good reviews before purchasing this warranty but in hindsight they seem to have been very misleading ( % 42.50) As I started reading over their coverage on my car I came across this heading, "WHAT IS NOT COVERED" ( % 0.00) Going down this list that was nearly pages long I began to realized that this warranty was only gonna work under very precise conditions, for example: A MINI Cooper with a burnt valve would cost me $+ to fix out of pocket and it is a very common parts failure in the model year of the car I own and that isn't covered by my specific warranty plan ( % 3.42) When I tried to cancel, it was nearly impossible to get in touch with anyone ( % -66.67) ( % 0.00)
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2018/5
Original review: May , I've had very good success using the extended warranties I've had for my last three vehicles ( % 39.63) I purchased a jeep and I want to drive it for at least another year ( % -30.00) Although I haven't had many issues with it, I thought of getting an extended warranty to be on the safe side ( % 50.00) So, I went ahead and searched around and found CARCHEX ( % 0.00) The rep I talked to was very honest, sincere and wasn't pushy ( % 64.00) I had a bunch of questions for him and he was very quick to answer and he didn't have to stumble around to get them answered ( % 19.17) He was trying to get me go ahead and sign up by paying and I told him to call me back because I didn't have the mileage and the bin ( % 0.00) I hope I don't have to use the warranty since it's lock-in terms and it's only a one-time deal ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2018/5
Original review: May , I was using CARCHEX before and they served me well, so I came to them ( % 37.50) The agent was great and took care of all my needs ( % 80.00) He answered all my questions, covered all of the issues that I was concerned about, went over all the options with me and helped me to make my decision ( % 0.00) ( % 0.00)
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2018/5
Original review: May , We've used CARCHEX before, and then, I arranged and bought a warranty from them for my daughter ( % 37.50) The CARCHEX rep listened and he gave me the warranty package that I wanted and I felt good about it ( % 70.00) ( % 0.00)
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2018/4
Original review: April , I always keep warranties for my cars and I always acquire extended coverage for my vehicles ( % 37.50) I went online and tried to find out the different warranties based on what they advertised and what the ratings were in comparison, then signed a few of those ( % -10.00) Dealing with Anthony, the protection specialist was wonderful and as I got to know him, he was like a friend or a family member ( % 100.00) He told me the ups and downs of getting the type of warranty I get and then he helped me with the comparison and with the different plans ( % 0.00) I got the gold and silver plans with CARCHEX for both of my vehicles ( % 0.00) He worked with me and helped me decide which will be appropriate for each of my vehicles ( % 50.00) ( % 0.00)
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2018/4
Original review: April , Donald was great to work with ( % 58.75) Very professional and personable ( % 13.00) I will happily send him any referrals I am able ( % 65.00) He came up with a good and affordable plan for my truck ( % 70.00) Hopefully when this plan expires I will still have my truck and renew ( % 0.00) ( % 0.00)
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2018/4
Original review: April , I've had BMWs and I've been looking for an old convertible because they dropped making the red top in ( % 24.38) So, I found one up in Cleveland about nine months ago ( % 0.00) It had very low mileage on it so I had it shipped down here ( % -7.78) I'm trying to keep it alive ( % 10.00) I don't know how to drive it ( % 0.00) I've had it for nine months and I put on miles on it ( % 0.00) I bought the contract of Carchex and their rep was great ( % 80.00) He couldn't have been better and more helpful ( % 50.00) I went on the internet and all glorious things that were said by Carchex impressed me ( % 100.00) I also talked to Endurance and Car Shield ( % 0.00) The problem with Endurance was that they have an ironclad rule that you have to go a thousand miles before you are effective to get the insurance ( % 60.00) But with Carchex, there is an alternative of three months and two hundred miles ( % 0.00) For me, it sounded very appealing ( % 65.00) The plan fits me perfectly ( % 100.00) I would recommend Carchex to anybody ( % 0.00) ( % 0.00)
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2018/4
Original review: April , I had a very expensive car and I knew that it could be costly to fix should anything happen so I got a warranty to make sure that it would be covered ( % 7.50) CARCHEX made the process easy and they got to me quickly ( % 38.33) Purchasing the vehicle protection plan was mostly done over the phone ( % 50.00) They were transparent and showed me the contract before I purchased so I could see what was covered ( % 0.00) They gave me a good deal to purchase and made it affordable by doing it in monthly payments ( % 70.00) The only frustrating thing is the back and forth between the warranty company and myself ( % -13.33) Also, if you have a warranty issue, you don't call CARCHEX, you call the warranty company ( % 0.00) So, CARCHEX ends up just being a broker and they didn't do a good job of explaining that to people ( % 70.00) But still, CARCHEX is better than most out there ( % 50.00) ( % 0.00)
consumeraffairs
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2018/4
Original review: April , Carchex was professional and I chose them based on other quotes that I received, also what I get for that price and the fact that if I sell the car in three months, I won't have to try to get my mileage saved like what I’m trying to do right now with a truck I just turned in ( % 15.89) ( % 0.00)
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2018/4
Original review: April , We wanted to purchase an extended coverage for our vehicle because getting anything fixed costs a fortune ( % 23.75) I called a lot of extended coverage provider, talked to them and they were all good but on the internet, it showed that CARCHEX was the best ( % 85.00) Everything went well when we purchased the protection plan until I got the contract and it told what they won't cover ( % 0.00) They would never tell what they do cover which I didn’t like ( % 0.00) I canceled it and then they talked me back into doing it again so I'm going to try it again ( % 0.00) The protection specialist seemed to be honest and I’m hoping he is ( % 60.00) Having a protection plan is better if they take care of what they say, and the only thing I wanted now is they perform what they say they will ( % 25.00) ( % 0.00)
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2018/4
Original review: April , I had a BMW so it was a better decision to get an extended coverage ( % 43.75) Shawn, the representative from Carchex was totally cool and he was not pushy which I appreciated because the previous companies I dealt with were very pushy over the phone ( % 14.58) I cancelled the service with the previous company I had because they said they cover the whole engine but then they didn’t ( % 1.67) So, I was out some money for repairs and Carchex seemed like they offered a decent type of coverage ( % 16.67) I would tell friends to give Shawn a call and that the coverage that Carchex offers is comprehensive ( % 10.00) ( % 0.00)
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2018/4
Original review: April , When I first got my Dodge in , I got into an accident ( % 31.25) But since my car was paid off, I didn't have to worry about anything ( % 0.00) I had to put an extended warranty on it so that if something happened, I wouldn't have to worry ( % 0.00) I went online to check out all the coverage and CARCHEX was one of the top companies out there ( % 50.00) Purchasing my vehicle protection plan was great ( % 80.00) The specialist was a nice a guy ( % 60.00) He explained everything to me from A to Z, like when you purchase an extended warranty and how bad you need it if something happened so you won't have to worry about it ( % -70.00) The best thing though is that if something happened, I would only have to pay $ out of pocket ( % 50.00) Since everything was explainable, it made me get the coverage a little faster ( % -18.75) Thus, having your own personal car insurance is good ( % 43.33) You have that extra peace of mind when you don't have to worry about fixing it up ( % 0.00) Overall, it was my first experience with CARCHEX and my interaction with their customer service was good ( % 31.67) By opening up their door with a smile, these guys were not bad at all ( % 32.50) I will recommend them anytime ( % 0.00) Read full review ( % 35.00)
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2018/4
Original review: April , I needed a warranty the day after I purchased a used vehicle ( % 37.50) I was looking at other companies but there were a lot of bad things going on where certain services wouldn't be covered and that was a nightmare to a lot of customers, so I looked around for someone whom I can stand behind and be proud of and thought I'd go with CARCHEX ( % -4.21) I searched them online and found that they had some good reviews ( % 70.00) The rep I signed up with was nice and down to earth ( % 22.22) I had questions about where I could take the car, what kind of services they’re going to have if some things happen, and he explained everything to me ( % 60.00) He took his time, so he wasn’t so bad ( % -70.00) Also, he called me when he said he was going to and got everything in the process ( % 0.00) I liked the way he explained everything and was straightforward ( % 48.75) ( % 0.00)
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2018/4
Original review: April , We bought this new car ( % 25.57) Then the warranty ran out and I figured an extended warranty for five years is a good deal ( % 70.00) I was looking at two warranty companies and I decided to try CARCHEX and got it ( % 0.00) Their website worked relatively well when I purchased online ( % 0.00) ( % 0.00)
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2018/4
Original review: April , Repair in the car is very expensive so I figured if I get a warranty on it, I'm safer and more comfortable paying the bills ( % 15.63) When I looked CARCHEX up, they had a star rating ( % 0.00) I went with them and they did everything they could to get the payments right for me ( % 28.57) I'm on a budget and I'm a single person ( % -7.14) I'm on the road a lot with my car, and while the extended warranty can't help me with something basic that happens, it will help me out with something major ( % 3.13) I couldn't ask for better ( % 50.00) Having it has given me peace of mind ( % 0.00) ( % 0.00)
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2018/4
Original review: April , Three years ago, I researched all the places around and found out what CARCHEX was offering, what the prices were and what they consider bumper to bumper ( % 37.50) I really liked DJ ( % 60.00) He's always polite and friendly, he remembers who you are, and most importantly, answered my questions truthfully ( % 44.38) If he didn't, he found someone else who could ( % 0.00) I had a $ deductible that I could choose for four dollars a month, which was smart, and it covered everything on the vehicle other than a course maintenance ( % 4.46) I've had CARCHEX for three years and I've already recommended them to people ( % 0.00) They have the best policies around ( % 100.00) I’ve always had my car serviced at the same place and all my problems taken care of ( % 0.00) The Toyota dealership told me this was the best warranty they've ever seen too ( % 100.00) ( % 0.00)
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2018/4
Original review: April , I needed coverage for a car that was out of warranty and when I looked online for the best extended warranty companies, CARCHEX came up ( % 68.75) Their protection specialist was very helpful and nice ( % 40.00) And working with them had been excellent ( % 100.00) They pointed out things that I didn’t know before and gave me an education and I liked it very much ( % 43.00) ( % 0.00)
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2018/4
Original review: April , The warranty I had on a car ran out and I read an article on CARCHEX saying they're pretty good about things ( % 44.17) Buying the warranty from them went smooth ( % 40.00) The rep laid it all down fine and there was nothing surprising ( % 32.04) The usual things are not covered and the usual things are covered and he was general about the whole idea ( % -6.25) ( % 0.00)
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2018/4
Original review: April , I’ve always leased in the past and I wanted to make sure I was covered if something major happened with this vehicle that I purchased ( % 17.19) The gentleman I spoke with, Chris, was really good and it seemed to me that the people at CARCHEX were more genuine ( % 53.33) Chris went through everything and helped a lot ( % 0.00) I told him I was looking around at other companies as well, and I would do some homework on it and make sure I was doing the right thing ( % 22.02) He said he understood and that everybody should do that ( % 0.00) Certainly, he wanted me to go with them, but he also told me to look out for some things, and they were good tips ( % 45.71) So, it made it more genuine in that sense ( % 45.00) Having a protection plan is very valuable if something goes wrong and I hope I can use it ( % -15.00) ( % 0.00)
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2018/4
Original review: April , The dealership was on hold to make a claim for repairs to my vehicle ( % 37.50) The dealership was on hold for hours after which I told them to hang up! I called back on my cell phone and David was very rude and kept telling me he would have to transfer me to Claims which I explained the dealership had been on hold for hours ( % -19.50) He then explained that I could not talk to claims that the dealership had too ( % 0.00) So, I handed my phone to the dealership department and we were put on hold again and eventually I instructed them to hung up ( % 0.00) I've been trying to cancel my contract since March via phone and emailing customer service ( % 0.00) I left a voice message to call me back because I purchased a new vehicle and wanted to cancel this contract ( % 4.55) We will see what happens ( % 0.00) This was an expensive mistake for sure! ( % 6.25)
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2018/4
Original review: April , My auntie Evelyn has had coverage with CARCHEX for years and she recommended them and told me to call them ( % 37.50) I had a great experience with my customer care representative ( % 80.00) He explained everything to me and was a real help ( % 20.00) It's very important to have a protection plan and that was what I needed ( % 52.00) ( % 0.00)
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2018/4
Original review: April , I previously had issues with other cars that I bought and I've always had CARCHEX ( % 2.78) At first, it was really good ( % 47.50) When I first bought this other plan for my girlfriend's car, Robbie, the supervisor, did everything he could ( % 6.25) But the personnel who handled my case really didn't do anything at all ( % 20.00) He didn't even close the deal ( % 0.00) The guy said he would call me the day after or at least confirm that he received my message saying that I got the miles through the odometer but he didn't even verify that ( % -30.00) Then, he asked questions which got me thinking, "Wait a minute! This guy is asking the question when he should know the answer if the deal was closed ( % -10.00) " Also, I was hoping I got the best possible rate for my car, that I was not getting undercut and that they were making money off of me where it's fair ( % 56.67) But I'm paying $ a month for the full coverage, which is pretty expensive ( % 3.33) In general, my experience with CARCHEX wasn't very good at all ( % 48.00) ( % 0.00)
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2018/4
Original review: April , Car repairs can be very expensive and having a vehicle protection plan is very valuable ( % -2.50) I purchased an extended coverage for my vehicle for peace of mind, and CARCHEX had really good ratings when I looked at several different websites that did reviews ( % 23.33) Purchasing the plan was very easy and it was a good experience ( % 63.17) The person I spoke with was really nice and explained everything in detail ( % 60.00) It was a smooth process from start to finish ( % 40.00) ( % 0.00)
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2018/4
Original review: April , The extended warranty on my car expired and a friend of mine who had Carchex before highly recommended them ( % 26.75) Buying the extended warranty was very smooth ( % 52.00) It didn't even take us over an hour to get everything set up and get the policy instated and I was really shocked about that ( % -70.00) Our rep was very friendly and patient ( % 48.75) He told me the area that he was in, which was in Louisiana ( % 0.00) Because of that, he understood my needs ( % 0.00) That stood out to me because most insurance companies that you call, they are in another state and they will not understand what you need and what type of protection you need ( % 50.00) He was also very open and very honest, but, most importantly, he was very attentive to what I needed and what I was looking for ( % 44.00) With that, he really caught my attention ( % 20.00) Some insurance companies when you call them, it's just a money thing ( % 0.00) But with him, he found the best policy that will fit my need ( % 70.00) That was what I liked about Carchex ( % 60.00) After I reviewed the coverage that I received in the mail, it was what I wanted ( % 0.00) It was the exact same coverage I had with the extended warranty from the dealership ( % 12.50) This extended warranty comes in handy because I have a Lincoln luxury car and it is fully loaded ( % 60.00) If anything was to break on it, it would be very expensive for me to have to come out of pocket to pay ( % -65.00) Read full review ( % 35.00)
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2018/4
Original review: April , I have a used car and I've had it for a year now ( % 37.50) I had some repairs already so I figured I'd need it to be something ( % 0.00) CARCHEX had very pleasant and nice people and their rate was okay so I went ahead with them ( % 68.44) I just started with them ( % 0.00) Others should call them too ( % 0.00) ( % 0.00)
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2018/4
Original review: April , I used CARCHEX last year so I decided to re-up with them again for convenience and professionalism ( % 18.75) Their people were efficient ( % 0.00) But when I used the plan last year it wasn’t a great ( % 40.00) I had a big problem in getting my vehicle serviced ( % 0.00) But I can’t put a value on having a warranty on my vehicle, especially on a vehicle that I’m still paying for ( % 0.00) Also I received excellent assistance from the protection specialist ( % 100.00) Right now I’m satisfied with the service from CARCHEX ( % 39.29) ( % 0.00)
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2018/4
Original review: April , CARCHEX’s price was pretty okay and they’re more reputable than other places I saw ( % 33.33) Their rep wanted to make sure that I got the right package and went out of his way to find other packages and compared it to them ( % 22.02) He was very knowledgeable about his craft ( % 20.00) If something happens to the car, a vehicle protection plan is very valuable ( % 20.00) CARCHEX is a good company and if you need them they’re there for you ( % 70.00) ( % 0.00)
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2018/4
Original review: April , We had cancelled our previous coverage because we thought about selling our vehicle ( % 10.42) Unfortunately, it went through before we decided we were not going to sell the vehicle ( % -50.00) At that point, we shopped around and decided to get a new warranty ( % 13.64) I Googled some warranty companies and CARCHEX had some good reviews ( % 70.00) Their representative was very helpful ( % 20.00) He answered all the questions I had and he walked us through the process ( % 0.00) He kept in touch and worked with us pretty well ( % 25.00) Having a vehicle protection plan is very important ( % 52.00) We’ve had it in our other vehicles that we have paid off, and it helped a lot ( % -12.50) I have a coworker that just purchased a vehicle and I will definitely recommend CARCHEX to her ( % 0.00) She can always reach out and get a quote from them ( % 0.00) ( % 0.00)
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2018/4
Original review: April , Chris ** did a super job outlining various programs ( % 23.61) I've used CARCHEX before and was pleased ( % 50.00) Platinum program was chosen and should fulfill all my needs ( % 0.00) I expect this experience will also be positive ( % 22.73) Very reputable company ( % 65.00) Again ( % 0.00) Thanks Chris! ( % 25.00)
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2018/4
Original review: April , My vehicle had just about , when I got it, and I wanted to make sure that things are covered 'cause it's a BMW, so cost can get a little high for parts and labor ( % 21.19) I decided to go with CARCHEX due to the reviews that I found and also the persistence of the salesman ( % -12.50) The salesman would continually send an email saying if I was still interested and that I would get a hold of him ( % 25.00) He was not pushy in any manner at all ( % 0.00) I'm not % sure as how the warranty works ( % -25.00) He did explain a fair amount to me ( % 70.00) He said it was best to read the documentation, that shows up just to make sure that it's suitable, and if it's not, that we can cancel the order and refund the original amount that I had paid out ( % 60.62) ( % 0.00)
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2018/4
Original review: April , I have a vehicle so I wanted to make sure I’m fully covered ( % 43.75) I looked at the internet and CARCHEX had the best rating so I went with them ( % 100.00) The specialist explained properly all the questions that I had so that was good and I have peace of mind having a vehicle protection plan ( % 35.00) They did an excellent job and it’s a good experience ( % 85.00) ( % 0.00)
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2018/4
Original review: April , My experience with CARCHEX from start to finish was better than what I expected upon speaking with the sales rep, Mr ( % 25.83) Leon **, I felt at ease and not pressured ( % 0.00) He was very knowledgeable, professional, patient, and respectful, all the things that I needed to make me feel confident that I made the right choice ( % 31.71) ( % 0.00)
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2018/4
Original review: April , The process was easy and fast ( % 33.61) The person on the phone was professional and answered all questions ( % 10.00) He explained the product very well and was very pleasant ( % 57.67) Very good interaction and process ( % 91.00) I would recommend this to a friend ( % 0.00) Liked that it was Better Business Bureau approved ( % 55.00) ( % 0.00)
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2018/4
Original review: April , I looked up warranties online and I ran a couple of companies then I looked at the CARCHEX reviews ( % 37.50) It said that this was a win-win and I felt this is what I needed to do ( % 0.00) I didn’t see too many bad reviews about them and I believe in having a good relationship while talking on the phone and doing that rapport with the supervisor as well as the CSR ( % 16.67) The awesome customer service from CARCHEX from beginning to end made the decision easy for me ( % 71.67) All my questions were answered and they were very patient ( % 20.00) They even helped me pick out the best program for my mileage and my vehicle ( % 100.00) They were straight shooters from the beginning, it was easier for me and I would easily recommend them ( % 31.67) I do a lot of driving back and forth for my kids as well and it's important I have a good coverage where I'm gonna be protected ( % 36.67) ( % 0.00)
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2018/4
Original review: April , I just purchased my second extended warranty from CARCHEX because I had such a great experience the first time ( % 28.50) My BMW was constantly in the shop and CARCHEX paid the dealership directly for every repair ( % 5.00) Even my service advisor was impressed with the efficiency of the payment process ( % 100.00) ( % 0.00)
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2018/4
Original review: April , Aleesha was very informative and helpful explaining the coverage and details of what I get for the extended warranty on my new car ( % 23.71) The whole experience was handled very professionally ( % 16.50) I look forward to working with CARCHEX in the future and I'm confident I will be pleased with the service ( % 33.33) ( % 0.00)
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2018/4
Original review: April , My experience with representative Ronnie far exceeded my expectations ( % 23.75) His customer service and knowledge of the plans, made my decision to secure an extended warranty an easy one ( % 41.67) He took the time to make sure the plan fit my needs and answered all my unanswered questions ( % 26.67) ( % 0.00)
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2018/4
Original review: April , Kent was professional and informative ( % 23.75) Explained that I was checking other companies and he did not harass me on a daily basis like the agents at Endurance ( % -6.25) He followed up with me, answered all my questions and I signed up with CARCHEX that day ( % 0.00) You need more agents like Kent ( % 50.00) ( % 0.00)
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2018/4
Original review: April , Both the agent and manager worked with us to get coverage in a reasonable price range ( % 28.75) We were happy with this part of the experience ( % 80.00) Hopefully if we need to use the coverage it will go smoothly ( % 40.00) The reviews looked good on the company ( % 70.00) ( % 0.00)
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2018/4
Original review: April , I had a CARCHEX policy for years and was extremely pleased with the coverage I received ( % 43.75) It expired and I wanted another warranty option from them when a Loyalty Rewards program offer came in the mail ( % 0.00) I called the number and spoke with Anthony and purchased another policy ( % 0.00) ( % 0.00)
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2018/4
Original review: April , Really Good experience ( % 53.75) They knew who I was when I called (phone ID I would imagine), so there was no having to explain what I was calling about ( % 0.00) They were thorough in their process and I fully understood all at the conclusion of the call ( % 0.00) Well Done ( % 0.00) ( % 0.00)
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2018/4
Original review: April , Beginning of February, my car's warranty was off ( % 37.50) My car is a very nice top end Maxima with only , miles on it ( % 42.67) It's % electric, touch screen, and all the bells and whistles ( % 0.00) It's a sport model, Titanium and got everything ( % 0.00) A friend of mine at work used to work for CARCHEX ( % 0.00) And I got another referral to go to them ( % 0.00) So I called and talked to a gentleman, named Sean ( % 0.00) I called in three or four times ( % 0.00) Sean happens to be local and takes his Nissan to the same place I did ( % 0.00) He was great ( % 80.00) He told me he'd email me and he did ( % 0.00) I called him again and he explained the warranty to me ( % 0.00) He knows a lot of ripoffs there ( % 0.00) Since the whole warranty thing sounded good, it fit together ( % 43.33) And God forbid something does happen, I pray that I don't have any problem getting me covered and fixed ( % 10.00) And I hope I never have to use it ( % 0.00) But at least it's there and I'm comfortable having it ( % 5.00) I want everything to work perfectly ( % 100.00) The car is in % immaculate shape, so little things happen ( % -18.75) But I love the warranty and it's worth the $ a month for two years ( % 40.00) Read full review ( % 35.00)
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2018/4
Original review: April , CARFAX had a link that would see if a car, based on its mileage and type, would be available for an extended warranty ( % 38.75) Once I went into that system, I called the number, registered online, and they said that I could be covered and I wanted to get that coverage ( % 0.00) I purchased a CARCHEX plan and it was easy and their site was user-friendly ( % 43.33) The people on the phone were pretty professional too ( % 17.50) The first guy I talked to was the sales rep and he discussed the coverages with me and sent things to the email while he was on the phone so I could see what was being offered ( % 25.00) And when I told him that I couldn’t do the months, he made me hold for a moment then he came back and he put a supervisor on the phone ( % 0.00) His supervisor talked to me and he said to go ahead and offer me the months ( % 0.00) Afterward, he put the original guy back on the phone ( % 18.75) It's very valuable having the extended car warranty ( % 20.00) I had cars in the past, one was a mini van ( % -25.00) It's was a used car and something happened to the engine ( % 0.00) Thanks to the fact that I had coverage on that, the company tried to rebuild it but they couldn’t so they went and found a compatible engine in another vehicle and put it in ( % 20.00) The warranty covered it well ( % 0.00) Since this car is and the coverage lasts for six years, I thought that if anything happens to it, it would be covered ( % 0.00) Everything was pretty good with CARCHEX ( % 47.50) The car that I purchased, a used car, was a bank repossession and I’m glad that the previous owner did not ramp up the mileage to the point that CARCHEX couldn’t cover me ( % 16.67) I very appreciate that they could cover me and we got the job done within minutes ( % 20.00) Read full review ( % 35.00)
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2018/4
Original review: April , I chose this company because it was the first on your rated top list ( % 37.50) I also called Autopom to get quotes ( % 0.00) Both were very helpful and very courteous and I decided to go with CARCHEX because it will work for me ( % 49.00) ( % 0.00)
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2018/4
Original review: April , Having a vehicle protection plan is extremely valuable and I felt it's something I would need to do given my car's age ( % 12.50) After seeing the rating of CARCHEX online, I thought it may be a good investment ( % 70.00) I signed up with CARCHEX and I really like it ( % 20.00) The reps I dealt with were both professional and courteous ( % 35.00) I would recommend CARCHEX to others ( % 0.00) ( % 0.00)
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2018/4
Original review: April , I recently purchased an older model vehicle ( % 18.06) I know the warranty expires on older models and I had about , miles so I was trying to get something before it happened ( % 16.67) I went online and CARCHEX was the only one that responded back ( % 0.00) The gentleman from CARCHEX was very friendly, helpful about the information and was very patient with me when I didn’t have all that he needed in front of me readily available ( % 36.25) Having a vehicle protection plan is highly valuable ( % 16.00) I'm glad I got something like a $ deductible and that they have shops that are close to me that I can go ride to and not worry about looking for somebody ( % 50.00) It's excellent service ( % 100.00) ( % 0.00)
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2018/4
Original review: April , Our vehicle is older so we needed some more coverage on it and got CARCHEX since I've had my other vehicle covered under them ( % 22.92) The rep walked me through and it was a great experience ( % 80.00) It worked out ( % 0.00) ( % 0.00)
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2018/4
Original review: April , CARCHEX denied to cover the cost to replace fuel pump on my vehicle even though the inspector who they sent out official report states that fuel leak originated as follows: "Findings RFI : Found fuel tank had no impacts ( % 37.50) Fuel tank had evidence of fuel leaking from area of fuel pump/sending unit ( % 0.00) Found outlet port on fuel pump was broken ( % -40.00) Port is a plastic elbow & tech states it was partially cracked & broke off completely during tear down ( % -5.19) Also high pressure plastic fuel line shows to have been leaking above quick disconnect clamp ( % 16.44) No impacts ( % 0.00) Metal portion of fuel line has no abuse or corrosion ( % 0.00) Tech states there is not a nd fuel line but that new part # requires the additional nd line ( % 13.64) Inspector's Opinion of Cause of Failure: ( % -31.67) Material failure to fuel pump outlet port ( % -31.67) ( % 0.00) Material failure to pressure line from fuel pump outlet port ( % -31.67) "I have had the top of the line Titanium Plus coverage for well over a year and this was the very first time I put in a claim with them ( % 41.25) When I spoke with the adjuster, he lied to me and stated that he was saw no indication of a fuel leak coming from the top of the fuel tank ( % 50.00) I then requested copies of the inspector's vehicle inspection which contained five pictures labeled "Top of Fuel Tank Shows Area of Fuel Leaking" in addition to the part labeled # above which resides on top of the fuel pump ($ ( % 33.33) to replace) ( % 0.00) Some of their Customer Service Representatives were extremely rude as well when I contacted them for assistance ( % -30.00) They basically passed me around to different claim adjusters and other Customer Service Representatives who obvious never read the vehicle inspector's report in its entirety nor did they contact the dealership to get additional information from technician ( % -4.17) Read full review ( % 35.00)
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2018/4
Original review: April , I just bought my vehicle and the dealer's policy seemed very expensive for the kind that they were offering ( % 10.83) I decided to look into it myself and I pushed in the top warranty places, and CARCHEX came number two ( % 50.00) I went to their website and then I called the number and David, the gentleman I was talking to, offered me a way better deal than what the dealership was offering me ( % 50.00) The way we talked is like I've known him for years and he was very good at what he did ( % 91.00) He called me back, did a lot of research for me, and gave me CARFAX ( % 0.00) He went over and beyond for me and it was a surprise that he did ( % 0.00) He got me quotes from other places and he took time to break it down to me and let me know what CARCHEX offered that the others didn't ( % -14.03) And CARCHEX still came lower than them all ( % 0.00) I had a really good experience with David selling the warranty to me, finding me the best ways to go and the best policy ( % 90.00) They try to start really high and he tried to give me the triple gold to start with ( % 16.00) But I told him what I was willing to spend and he met those needs ( % 25.00) I was very happy with David and the service ( % 100.00) It has been about three weeks since I got the policy and I haven't received my packet yet ( % 0.00) But also, it's only been a couple of weeks since I had the car ( % 0.00) And for what CARCHEX says that they cover, it would be stupid of me not to have it ( % -80.00) I would definitely recommend CARCHEX, especially if they got a phenomenal guy like David ( % 16.67) My experience with CARCHEX has been wonderful ( % 100.00) Read full review ( % 35.00)
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POSITIVE 🙂
2018/4
Original review: April , I looked into an extended coverage for my vehicle in case I need it and Carchex seemed to have a better price than others plus, the service had good reviews ( % 52.50) I had no problems buying the protection plan from them and I had a good experience so I went with them ( % 70.00) Everything went well with the protection specialist and if I had questions, they answered immediately ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/4
Original review: April , I called CARCHEX and immediately the individual that I spoke with asked me some questions about who I was and where I was ( % 18.75) Then he put me through to the individual who was the California representative ( % 0.00) He was great and he answered all of my questions ( % 80.00) I’m quite a researcher and I had a lot of questions ( % 0.00) He provided me all of the information that I needed to take to my mechanic ( % 0.00) He works with a lot of extended warranties from different companies and he went over their policy with a fine-tooth comb ( % 0.00) My salesperson with CARCHEX was very responsive, too ( % 20.00) I left him messages a couple of times and he called me back right away ( % 9.52) I was so impressed with the information that I got from him that I really didn’t do a lot of shopping beyond that ( % 60.00) I also liked the transparency around providing all of the details of the product ( % 60.00) Whereas if all the questions hadn’t been answered, I might have felt that I needed to shop more and find somebody who answered all the questions ( % 50.00) One of the things that I also love about CARCHEX is that I wasn’t feeling locked into something that I couldn’t deal with right in the moment ( % 39.29) I compared their product to what the dealer was offering and now that I know what kind of miles I will most likely be driving, I’ll be able to go back, look at their policy, and if I needed to massage it a little bit, I have the window to do that ( % 23.54) It was a great experience and I’d recommend CARCHEX in a heartbeat ( % 80.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/4
Original review: April , A car protection plan is very valuable and everybody needs to have one, especially when you're purchasing a used vehicle and in a state that is a no-forestated-issues ( % 19.17) I wanted my car to be protected this time and not have to go through those options of something going wrong with it ( % -50.00) That was important ( % 40.00) I’ve been speaking with CARCHEX for a minute and they seemed to offer the best warranty around ( % 100.00) I really wanted to go with it ( % 20.00) Some of the other warranty companies were talking about, "You have to have insurance so get a car warranty ( % -12.50) " But what does that have to do with a car? Those were two totally different things ( % 0.00) CARCHEX had a great salesperson and every person that I talked to for three months was an excellent customer service rep ( % 90.00) I have no complaints ( % 0.00) I spoke to two different guys and the last time, I spoke with another individual ( % 0.00) I had a pretty good experience overall ( % 31.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/4
Original review: April , I thought I had two years on my lease, but I only have months ( % 18.75) My mileage is such that I’m over the limit for the warranty ( % 0.00) So, I was getting a CARCHEX extended warranty to go to the end of my lease ( % 0.00) The coverage was miles of days that I had, and days to cancel ( % 0.00) Their reps were nice enough ( % 30.00) But I’m cancelling it because my husband wants to turn the car in and get a new car ( % 16.82) Still, I would recommend CARCHEX because my experience with them was good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/4
Original review: April , The extended warranty that I had from the dealer had run out ( % 37.50) I paid the car off and decided I wanted to keep it for two or three years ( % 0.00) So, I got another warranty on it ( % 0.00) I went online, kind of investigated, and CARCHEX and other one stood out ( % 23.75) I approached them and CARCHEX got back in touch with me while the other didn't ( % -6.25) So I went with CARCHEX ( % 0.00) I talked with Alicia and she explained it all very well ( % 20.00) She sent me a couple of different examples of what I would expect and what would be covered ( % 0.00) Then we chatted about it and decided on a plan ( % 0.00) She emailed me the information to look over and she wasn’t pushy at all, which was good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/4
Original review: April , When I bought my other car, someone told me to make sure I get a warranty to cover the gasket and I had been checking and no one had it, but CARCHEX did ( % 25.00) So the first time I went with them, I got the gaskets stuff done ( % 25.00) I also went with CARCHEX for another car and I had a good experience talking to their reps ( % 70.00) They treat me like a human being ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/4
Original review: April , I had a different coverage provider in the last vehicle that I had and it saved me a lot of money when I needed a new engine ( % 12.78) I figured Carchex would be a better provider than the last place, and their guy gave me all my options ( % 25.00) He was helpful and he gave me the best price possible ( % 50.00) It was a good experience ( % 70.00) I had a little problem with the initial payment, but it was rectified by the management ( % -9.38) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/4
Original review: April , I liked what CARCHEX got to offer ( % 48.75) The person I spoke with was great, and I was impressed with her customer service ( % 90.00) Having a protection plan is very valuable, and I've already told my friends that CARCHEX is great ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/4
Original review: April , I have an extended warranty from CARCHEX that we made with the dealer, but it is expiring at the end of the month ( % 37.50) Nevertheless, having a protection plan is trying to save me some money and I went with CARCHEX because it is one of the top five extended coverage providers according to the internet ( % 50.00) When I purchased the plan, the protection specialist was very knowledgeable and he explained everything pretty well ( % 22.50) He also sent me one of those contracts so I can read it before I buy and it was good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/4
Original review: April , Having a vehicle protection plan is very valuable ( % 28.75) The repairs and mechanic are very expensive, and I'll never know when my vehicle's gonna break down and I'm something short on the money ( % -26.85) It's one of the reasons CARCHEX is there to help ( % 0.00) Among extended coverage providers, their rate was said to be one of the best in the market ( % 100.00) Bill is helping so much in explaining to me about CARCHEX and my coverage on my vehicles ( % 20.00) He's a person that communicates the package and the contract pretty well ( % 25.00) I'm very happy coming back to CARCHEX ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/4
Original review: April , I had a -year old Explorer that broke down on me so I've been looking for a car for several months and I knew that whatever car I was going to get, I was going to get an extended warranty ( % 7.99) I Googled "Best Extended Warranty for Used Cars" and CARCHEX came up the top-rated one ( % 100.00) I called and Ben was the first person whom I spoke with ( % 25.00) I looked at a whole bunch of cars and dealerships at private parties so I called about a dozen times about different models ( % 6.67) He was so helpful, wonderful, extremely nice, informative, friendly, wasn't pushy and I loved my interaction with him ( % 66.88) He told me what cars to stay away from and what cars were good ( % 70.00) There were a couple of cars that I looked at that had over $, miles and they were only going to be able to offer me a one-year warranty ( % 25.00) There was a luxury vehicle too and if I happen to need something fixed, they may or may not have been able to offer me another warranty at the end of that year ( % 30.00) With those, Ben told me to try to get a car that had less than , miles on it ( % -16.67) He took so much time and effort to talk to me and to go over things with me ( % 20.00) I bought the most expensive one because he said that the warranty covers everything except oil changes and regular maintenance ( % 0.00) However I did not know that there was a -day-,-mile period before I could use it ( % 0.00) When I had the car inspected at a dealership, I told them I had gotten a four-year warranty and it was this amount with a $ deductible ( % 0.00) They asked if it covers electrical and I said that it covers bumper to bumper, top to bottom and everything except their maintenance ( % 50.00) They looked at me and said that one had bought a warranty for their car and the warranty cost more than mine and it doesn't cover electrical ( % 50.00) I definitely and absolutely will recommend CARCHEX to people I know ( % 10.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/4
Original review: April , I just bought a used vehicle ( % 37.50) I got an extended coverage for it because you'll never know what could go wrong with the vehicle ( % -50.00) I did some research online and saw that CARCHEX had good reviews ( % 70.00) Todd, the sales rep who I spoke with, was fine ( % 41.67) He was knowledgeable and he presented the coverage to me as well ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , Early , I had experienced a lemon ( % 42.50) I let the dealership put the extended warranty on my secondhand vehicle, but they never did ( % -10.00) I ended up losing the car so now, I wanted to make sure that that doesn’t happen this time ( % 50.00) I got duped so I did the warranty and everything ( % 0.00) I did some research online and I've seen that there were a lot of positive feedback from CARCHEX ( % 22.73) I then decided to try and see if that would work out for me ( % 0.00) The plan and everything worked out so, I was pretty happy with the service that I have received from David ( % 52.50) He was the rep that took care of me, set everything up, gave me the information and went through the detail of the package ( % 0.00) He ran through everything with me and let me understand that this covers that and what was the best option for me with the secondhand car which was pretty helpful ( % 38.33) Having the protection plan is very valuable, coming from all the money that I dished out earlier , trying to fix the car out of pocket ( % 10.00) It's pretty reasonable and it saves in the long run ( % 13.33) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , A warranty on their car is something that people take very lightly ( % 44.75) I've got an old car that’s about - years old and I figured that I needed to come to CARCHEX because I couldn’t make the repairs myself ( % 10.00) I’m a poor kid and I’ve got a car, and I’d like to have repairs done on it if it breaks down ( % -27.78) If its transmission breaks down, for instance, and I go to a dealership or a garage some place, I would have to pay excessive amounts of money ( % -20.28) So, I applied for CARCHEX warranty and I’ve entered it ( % 0.00) My interaction with the rep was good and I felt that I was assisted better ( % 60.00) They also made it easy for me to see if I could get CARCHEX to help me fix up the car ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , A vehicle protection plan is very valuable because if your car breaks down and you don't have any coverage, you're going to be in trouble ( % 5.49) I was getting ready to hit , miles and BMW recommended CARCHEX and I just called and set up something with them because I knew I needed it ( % 20.00) The level of assistance was very good ( % 91.00) Their specialist told me everything, gave me the rundown of what would and would not be covered, and answered all the questions that I asked ( % 0.00) I started a few weeks ago and, as of now, I would recommend them ( % -20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , I just bought a new vehicle and it wasn’t covered under the dealer's warranty nor the car maker's warranty ( % 25.57) I got an auto warranty from CARCHEX ( % 0.00) The rep, Ryan, was very knowledgeable about the company, the warranty and the offer, and he knew a lot about the dealerships in the area ( % 20.00) He was informative and explained things ( % 0.00) I’m a very factual person and he gave me a lot of facts ( % 20.00) He encouraged me to look around and he didn’t hassle me, but he just said, “Okay, you make your decision but we are the best ( % 75.00) ” After he gave me the information, I researched and looked at other companies, and I called dealerships and asked them about CARCHEX ( % -12.50) When I had a concern, I called Ryan back and he gave me a little bit more information ( % 10.42) Having a protection plan on my vehicle is very valuable ( % 20.00) It puts my mind at ease that if anything costly happens, I know that I'm covered, outside of an accident ( % 0.00) I took two weeks for me to decide on getting the warranty and Ryan was really patient ( % 20.00) I'd recommend teaching people Ryan's approach because it’s a really good approach ( % 70.00) I would tell people to definitely check CARCHEX out and request this person ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , I had bad experience with all extended warranty ( % -16.25) These guys loot our money ( % 0.00) Instead of paying them create your own account where you can deposit this money and get interest instead of spending the money on them because they give different reasons for giving you the claim!!! Really horrible experience ( % -13.33) My sincere advice is not buy any extended warranty instead invest that money your saving account and get interest on it ( % 50.00) Keep it aside a $ per month!!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , Corey was very helpful in helping me to get the right coverage I needed for my vehicle ( % 28.69) He was very knowledgeable in the coverages and when not sure, he referred to his supervisor ( % -2.50) Very pleasant and professional ( % 52.67) Thus far everything is good ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , My warranty before was coming up about , miles away, and I was looking online on different coverages that might be available for extended warranties ( % 25.83) CARCHEX came up as highly recommended ( % 16.00) Compared to others, they had great reviews ( % 80.00) Also, the gentleman that I spoke to, everything we discussed in regards to the policy looked very good to me ( % 91.00) The protection specialist was very professional and very informative, too ( % 16.50) Having a protection plan for my vehicle is very valuable, and I would recommend CARCHEX ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , Having a protection plan is absolutely valuable ( % 28.75) It gives me peace of mind, and there’s nothing like having peace of mind ( % 0.00) I like the fact that CARCHEX does , miles, where it ends up you would only use , ( % 0.00) It’s more money at CARCHEX, but more distance, too ( % 50.00) I could have gone with the dealership that I bought my BMW from ( % 0.00) However, I liked CARCHEX's Better Business Bureau A-Plus rating and also that they're affiliated with AAA, and I have full respect for AAA and the Better Business Bureau ( % 48.75) The purchasing experience was simple ( % 0.00) I just told them what I was looking for and they told me three different services that they had ( % 0.00) I chose the Platinum ( % 0.00) I liked the fact that it pretty much gives me bumper to bumper protection ( % 35.00) The protection specialist were both wonderful ( % 100.00) One of them has the plan himself, so that speaks for itself ( % 0.00) He answered every single one of my questions and explained to me at great length the plan and how it gives me coverage ( % 36.43) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , The signing up process was smooth, I am looking forward to working with CARCHEX to have my car future needs met ( % 25.83) I already have informed one of my friends about your services, he is in the process of getting another car, the one he has has approximately miles on it, and is starting to break down ( % -18.52) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , Vehicle Protection Plan (extended warranty) purchased for E- Van ( % 37.50) Geoff ** was very knowledgeable of this product we were seeking for ( % 20.00) His kindness, friendliness, and great customer service was the reason we purchased your extended warranty ( % 80.00) I will recommend Geoff ** to individuals that would seek a protection plan for their vehicle ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , My CARCHEX expired and I renewed it ( % 37.50) I like that they have a good plan and they cover everything ( % 70.00) On top of that, they pay their bills like they are supposed to ( % 50.00) Other people take time plans and the few dealers had them wait on it but not with CARCHEX ( % -16.25) CARCHEX makes sure they get their money ( % 50.00) Their reps always make sure I get a rundown on the plan that I'm getting, what they cover, everything ( % 50.00) They were very thorough, a really good deal ( % 45.00) They went through every avenue to make it right for me ( % 28.57) So far, everything was on point ( % 10.00) I drop the vehicle to the dealership, the dealer will call CARCHEX and they strictly tell the dealer to go ahead and fix it ( % 0.00) I haven't had anything that they denied ( % 0.00) Anything that was sent through they paid for it ( % 0.00) I would recommend others to go to CARCHEX to get a better plan and coverage ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , Every review I saw on the extended coverage I was provided was terrible and when I googled the top five best warranty places, Carchex was the top ( % 27.50) The guy I spoke with on the phone walked me through the whole thing and answered every question I had promptly ( % 20.00) He was great and I’d strongly recommend Carchex ( % 61.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , I had just recently purchased a vehicle and I noticed that the vehicle didn't have any warranties on it, and I was trying to make sure the car was covered ( % 29.17) I typed in extended warranties in Google and Carchex was the first name that popped up ( % 25.00) The purchasing of the warranty was pretty smooth ( % 32.50) The guy seemed pretty professional ( % 17.50) He walked me through the steps of the actual coverage but he only offered one plan ( % 0.00) I gave him my VIN number for my vehicle and he gave me a fair coverage and price, which was $ a month ( % 70.00) He didn't go into too much detail about the coverage ( % 20.00) I'm waiting for my welcome package, so I can go through it and read about it ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , I have a Jaguar and I contacted the dealership and they gave me a quote for the extended warranty ( % 37.50) But I went online and checked CARCHEX ( % 0.00) The pricing was very good, and it’s bumper to bumper coverage ( % 91.00) Their four-year plan was $ cheaper than the three-year plan from the dealership ( % 0.00) I spoke with the CARCHEX rep and they sent me the contract to go over ( % 0.00) But I didn't quite understand it so I got on the phone and spoke with another rep and he went through the contract with me ( % 0.00) We touched on the most selling points and then I agreed to do it ( % 50.00) I didn't read it with a magnifying glass, but I was just pleased with it ( % 50.00) They were very forthcoming with any information ( % 20.00) My car is four years old and it has , miles ( % 10.00) I don't drive very much ( % 26.00) And the way the extended warranties are set up, it is not effective immediately and it would be for miles in days ( % -30.00) But there was no way that I would be driving that much ( % 20.00) So then it falls to miles in days, and I'm not happy about that ( % -40.00) But the rep told me that's pretty much the industry way of doing it ( % 22.50) I accepted that but I still don't drive anywhere ( % 0.00) But I have to call them back to know how will they know the miles in or days, and if it would be based on my words ( % 0.00) Also, it surprised me that they have no interest in inspecting the car, but I went with it ( % 10.00) It works in my favor, so I'm not going to push it too far ( % 10.00) They've had no problems with the car so I'm pretty optimistic that nothing's going wrong, but days is a long period of time to where I will not have any extended warranty in place ( % -10.00) I didn’t do anything to find the right answer to that question, until I get the paperwork ( % 28.57) But one of the good points with having CARCHEX is that I have the option of transferring it, and CARCHEX buying the plan from me and then it would continue on the car, or I could notify them and I would get a rebate based on the time that I have it ( % 70.00) It’s awesome they offered it, and I would recommend them ( % 100.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , I've had CARCHEX ever since I got my car in ( % 37.50) The first sales rep I had for the first two times that I've purchased it was helpful ( % 25.00) He answered all my questions ( % 0.00) This year was a different rep because the previous one was working in another area ( % -8.33) But I've had nothing but good experience ( % 70.00) I just hope they continue to do the services they’ve done before because I had an issue but I wasn’t looking for them to resolve it right away ( % 28.57) But they resolved it the next day ( % 0.00) The rep had to go to his upper management for it and he got me in and out for the next day and I appreciate that ( % 0.00) I'm very satisfied and I would recommend Carchex ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , When I learned that my other extended coverage had lapsed, I decided to look into getting an extended coverage for my vehicle ( % 12.50) CARCHEX seemed to offer more benefits than other companies, and I had a very professional experience with them ( % 16.83) Their customer service was great ( % 80.00) The rep went over everything down to detail ( % -15.56) I felt comfortable giving him my money ( % 40.00) Plus the process was very easy ( % 56.33) CARCHEX is the best company to go with ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , I have a high mileage range on my car and every other warranty usually do lower mileage ( % 4.00) I called Carchex and they didn't need a down payment and they just wanted me to settle the first month payment ( % 4.72) The rep was a nice guy and he told me everything that ran down to my warranty ( % 22.22) I wanted to call around because their rate is a little too high for a monthly warranty ( % -1.38) I got it anyway, but he told me that I had days, and if I still want it, I could just keep it and pay on it, but if I don’t want it, then I can just call back and they’ll do a return ( % 0.00) The rep also told me that the engine would be covered and I would get car service if my car were to break down and I had to put it in a shop ( % -15.56) The warranty is pricey but it's worth it at the end of the day, especially when you don't have the money to pay for your vehicle services ( % 15.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , I briefly had my transmission go out for me, and a lot of my friends have suggested that because I got an Audi, getting an extended warranty will be best ( % 45.83) When I looked online, CARCHEX seemed to get good reviews overall and seemed like they’ve been in the business for a good number of years ( % 46.67) The purchase process went smooth and the few questions I had on how I would be able to make the payments and what were the things covered were answered ( % 23.33) I had a little bit of trouble having a lot of interference with my phone connection and I had to repeat a lot of stuff, but when the representative understood me, he was able to answer my questions quickly and he felt knowledgeable about what he was talking about ( % 11.15) I appreciated having a protection plan on my previous car ( % 1.67) But now, I wasn’t able to actually use it because I ran over the mileage ( % 25.00) Still I see that it’s a very good thing, especially given some of the parts can be covered ( % 45.50) I’ve also started to look even more, that there's potential for stuff to break on the car just because it’s that car, not because one's doing anything wrong with it, seems to be something that happens fairly commonly ( % -7.50) So far, CARCHEX right now seems like a great thing ( % 39.52) They’ve been around in the business for a while and they're consistent with highly rated reviews ( % 20.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , My fiancée and I decided that we’re probably gonna end up keeping my Nissan at the end of its lease so we wanted some warranty extension ( % 37.50) I actually work in the service department for a dealership so I came across a lot of different warranties ( % 0.00) CARCHEX is highly rated on the website and also had the most reviews ( % 33.00) Although some of it is a little bit misleading because some of the reviews are more towards the purchase experience than the actual use experience ( % 10.42) The representative was fairly professional and nice and answered all my questions ( % 35.00) I kind of knew I wanted something at least long-term and the best coverage ( % 43.33) So from there he gave me the options and the price points and it was all straightforward and helpful ( % 37.50) Being in the car business I know a vehicle protection plan is very valuable ( % 20.00) It’s just like purchasing insurance on your car ( % 0.00) You may never use it if you don’t get in a wreck but if you do it’s good to have ( % 70.00) I don’t wanna make a payment and a repair at the same time so it's very useful ( % 19.50) One thing I would’ve liked to have clarified is why in the same plan there are three different administrators ( % 20.00) They have their own administration of plans versus who I got stuck with, which is Auto Shield ( % 60.00) I'm curious as to what the criteria was because I feel more comfortable if the company that is administering is the same one that I’m buying from ( % 20.00) So overall it’s all straightforward and honest ( % 32.50) Just that you just got to ask the questions and look into it ( % 0.00) They’re not trying to hide anything or play any games and they’re not pushy and that counts a lot ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , The warranty on my vehicle had run out a month and so I purchased an extended coverage ( % 37.50) CARCHEX had good recommendations on the website and here at consumeraffairs ( % 70.00) com ( % 0.00) It was a good experience purchasing the plan as the reps were able to show me different options and talked to me when I was available ( % 40.00) I trusted them ( % 0.00) And the overall process was very easy ( % 28.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , My vehicle was years old and the manufacturer’s warranty went out ( % 23.75) So, I started checking around to see if I could get extended warranty and I ended up at the CARCHEX website ( % 0.00) So, I jotted down the number and I called them ( % -15.56) The rep went through the whole thing, the different programs, the different prices ( % 6.67) And I felt really comfortable with him, the way he's handled everything ( % 40.00) He just made me feel relaxed enough so I could understand what he was trying to tell me which to me, that’s an art ( % 0.00) So then, I decided to go with them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , My son’s and the plan that my husband and I discussed was to give him the vehicle the I’m currently driving so I wanted to make sure that it had some extended warranty, given the fact that I plan to pass it down ( % 17.99) My best friend referred me to the CARCHEX agent and that person who worked with me was knowledgeable ( % 100.00) I had some concerns because I did a little bit of homework and the horror stories were plentiful ( % -18.75) He just kind of gave me some assurance like “Hey, everything we discussed in the contract, we’ll honor it,” and he sounded really convincing, super-knowledgeable, super-nice and super-responsive ( % 55.00) Any question that I had he was more than willing ( % 37.50) He would answer it and talk about his own personal experiences ( % 30.00) He currently has extended warranty through them and he said that he’s never had any issues ( % 0.00) He answered the questions that I had and talked about the history of the company and the reputation of the company ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , I like the coverage that CARCHEX offered ( % 37.50) I have interviewed about four or five different companies but they have a lot of vague disclosures, and a lot of policies don’t cover a lot of the high tech stuff that I have in my vehicle ( % -11.33) It doesn’t pay or have normal prices for it ( % 15.00) Since I already had a history with CARCHEX, they worked with me on my previous car and seemed to do okay when I did file a claim, I just went back with them ( % 11.11) I called them up and asked questions ( % 0.00) I spoke to different guys, but one guy had been sending me emails for quite awhile now and once I got ready to purchase, he sent me an email and I talked with him over the phone ( % 10.00) He seemed knowledgeable about the product and he answered every question I had, so that gave me a little more sense of comfort ( % 15.63) I got a CARCHEX warranty so that I won't have to check myself continuously because Mercedes could be costly if you get the right repair ( % 28.57) For example, I had heater pump in my DEF fuel tank ( % 0.00) I'm driving a diesel B-Class and that heater pump had to be swapped out for a new one ( % 13.64) This was under warranty but it ended up being $ for that to replace ( % 0.00) The DEF fuel is a liquid added that mixes with the diesel to present almost % emission ( % 0.00) But CARCHEX covered everything and everything went through smoothly but had I not had that then, I'm looking at setting at my vehicle and set it aside and get it done next month or a month after that ( % 20.00) My biggest influencer was the history that’s why I went with them ( % 0.00) A lot of people say they cover Mercedes but when you take them into the shop they try to nickel and dime your stuff ( % 0.00) Warranty companies should assist you and it was something that CARCHEX was there for ( % 0.00) The CARCHEX sales rep answered all my questions and he followed up with me ( % 0.00) The only thing I didn’t like about the process was when they offered me a discount and said I only got until tomorrow to get it or it's going away ( % 0.00) I don’t like being powered or pressured into getting one ( % 0.00) So now I'm thinking I want to pay more if I take more time to research this ( % 50.00) So I'd rather drop it and eliminate the stress ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , My vehicle is fairly new and the coverage that I got was too high ( % 22.38) My son searched around online and he turned me onto CARCHEX ( % 0.00) I talked to the salesman and found that the loan was good for what I need for the car ( % 70.00) He knew what he was talking about, he told me all the things I needed to know and compared it with the other warranty, and he convinced me that I would do better with his plan than the plan I had ( % 18.75) He was also friendly and considerate ( % 37.50) Plus, I got more on CARCHEX and it was a lot cheaper than the warranty I bought at the dealership ( % 50.00) I got them and I cancelled the other one ( % -12.50) I’d show my friend the policy from CARCHEX and tell him to go with them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , My warranty is getting ready to expire in June ( % 28.75) I just went on the internet and surfed on there to see what’s the top ten individuals that do extended warranties and learned about CARCHEX ( % 25.00) It was user-friendly and the individual from CARCHEX was very informational ( % 10.00) He was able to answer all the questions that I asked him about it because I had never done one before ( % 50.00) And the price was reasonable compared to other ones I’ve done with previous vehicles through another agency which was dealing with the car dealership itself ( % -3.06) And I asked him about the different packages ( % 0.00) He explained each one of them, very detailed and I decide to go with him ( % 52.00) The protection police was very, very polite for one and definitely seemed to know what he was talking about ( % 13.00) And he wasn’t a pushy person either ( % 0.00) He offered me ones from the highest down to the lowest ones and he even was able to look up more detailed problems with that type of vehicle, which I have looked up also ( % 31.11) And he was right on point on which type of problems would happen and which would be covered ( % 28.57) So he was good as far as information knowing what he was talking about ( % 40.00) The protection plan is very valuable, especially if you have vehicles before where they went past the warranty and you have to get them fixed ( % 1.25) You don’t want to be paying out of pocket for something that you could actually had cover for a lesser price ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , I liked that the information of Carchex was readily available on the internet ( % 45.83) It just fit the way that I liked to operate which was just over the internet and quick ( % 44.44) I had a great experience purchasing the plan from them ( % 80.00) The representative named Ben provided me with a handful of quotes ( % 0.00) I was looking for a little bit more protection and he gave me those options as well ( % 15.63) When I had some free time, I gave him a call and we talked through it and within five minutes I was able to give him my credit card information to purchase a plan ( % 45.00) It was simple, fast and easy ( % 21.11) Plus, the rep was very positive and helpful ( % 29.55) Not to mention, the pricing was competitive ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2018/3
Original review: March , I didn’t realize that the coverage I had before was expired so I went online and Googled the best one and between CARCHEX and somebody else, CARCHEX was the first to call me back ( % 40.63) The customer service and the deal that the rep provided me was good ( % 70.00) He explained everything to me and he knew what he was talking about ( % 0.00) It was a good experience ( % 70.00) ( % 0.00)
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POSITIVE 🙂
2018/3
Original review: March , My car was gonna be off the manufacturer’s warranty and I wanted to keep the car ( % 37.50) It’s a very expensive car and its repair cost would be very expensive, so having a protection plan is very valuable ( % -36.67) My son had taken out a policy from Carchex a few years ago and they treated him fairly ( % 25.00) Purchasing from them was fine ( % 41.67) They didn’t pressure me at all and they explained everything ( % 0.00) I was very satisfied ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , The customer service representative was extremely knowledgeable, experienced, and helpful ( % 35.00) She helped me to make a decision that ultimately I felt comfortable and confident about ( % 30.00) Whatever questions I had were answered ( % 0.00) I was left with no doubt that my needs would be met ( % 0.00) I would most definitely recommend a family member or friend based on my experience ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , I’m a cost communications employee, I get a better rate and a bit of cash back at the end of the year when I go with CARCHEX ( % 29.17) So when my coverage ended and I was shopping around for extended coverage for my vehicle, I went with them ( % 0.00) I had a good and informative experience when purchasing the protection plan ( % 70.00) Their reps told me everything I was getting with each particular plan I was asking about and the specialist I got was good ( % 43.33) Initially, when I filled out the stuff, I was at work and he had no problem calling me right back on the scheduled date and time that we talked about ( % 17.14) He told me everything I needed to get him and he got things all squared away ( % 0.00) The two-year plan I got from CARCHEX was reasonably priced and not as expensive as I thought it would be ( % -15.00) I've recommended them to others ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , I have a Volkswagen Jetta and it can get expensive if I take it on myself so having a vehicle protection plan is a necessity ( % -6.25) I got something in the mail and when I read it, it explained everything thoroughly to me and I went ahead and called them up ( % 0.00) The professionals explained things thoroughly ( % 0.00) Everything was easy after applying and I'm satisfied with it ( % 46.67) I had to update about three weeks ago and I'm just waiting for my paperwork to be mailed or come in ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , My vehicle was getting older ( % 27.08) I still have my original warranty, but it was coming to an end, so I wanted to make sure that I got covered ( % 43.75) I looked at the top companies ( % 50.00) I checked out the number one company, and they were very pushy and they didn’t explain the coverage correctly ( % 20.00) I spoke to Joshua, the gentleman rep at CARCHEX, and he was a really good guy ( % 70.00) He took a lot of time with me, and he went over all the coverage and the prices, including the difference in coverage ( % 0.00) CARCHEX met the cost that the number one company was giving me ( % 0.00) CARCHEX even did a bit better, and they were really helpful versus just trying to make a sale ( % 35.00) With the number one company, it’s a decreasing plan where the amount of coverage decreases as your vehicle gets older ( % 16.67) Whereas with CARCHEX, the coverage does not decrease ( % 0.00) So it’s a flat $ that they’ll reimburse or pay for your car to get fixed, which I thought was a great thing ( % 29.17) I’m in sales, and most of the time, salespeople are trying to make their sale and move on ( % 50.00) I had spoken to a manager of the number one company, and they didn’t want to give me any information ( % 0.00) Their salesperson who originally spoke to me was so short that I don’t even know how they stay in business or have an A-plus rating ( % 18.75) With Joshua at CARCHEX, the process took a couple of days and he really stuck with me ( % 20.00) He was very nice and informative and he answered all of my questions ( % 78.00) Also, he gave me information that I didn’t ask because most of the time, salespeople just tell you what you need to know or what you ask ( % 50.00) I haven't had any claims with CARCHEX because I just purchased it, but I hope they’re as good on paying the claims and holding up their end of the bargain as they were in explaining the coverage ( % 70.00) CARCHEX was excellent and my experience with them was really great ( % 90.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , I had an extended warranty before but the warranty company refused to cover anything when I tried to use it so I switched to CARCHEX ( % 37.50) Leon, the person who sold it, made the product sound like something I needed ( % 40.00) He was very efficient and he answered every one of my questions promptly ( % 20.00) I would recommend him ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , CARCHEX had good reviewers online and the service was relatively simple and straightforward ( % 36.25) When I called them, they had to transfer me to an appropriate person which was typical for California ( % 16.67) But Ben, their protection specialist, did an exceptional job ( % 66.67) He got back with a quote and went down for the options on it ( % -7.78) He also followed up with emails and gave me everything that I needed ( % 0.00) Then he called me back a few days later asking if I had any more questions and if I wanted to move forward with the coverage for the used car that I bought ( % 7.50) And I moved forward with it, though I still had been expecting for the package to arrive ( % 0.00) Other than that, dealing with CARCHEX on the phone and getting the process rolling was an easier experience than what I was expecting ( % -12.50) ( % 0.00)
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POSITIVE 🙂
2018/3
Original review: March , First time doing business with Carchex ( % 31.25) The purchase experience was very smooth; I just hope that if I ever have a claim it will be just as smooth and hassle free and not get the runaround ( % 44.00) I have been burned with online car warranty companies in the past ( % -25.00) But I hope I never have to submit a claim ( % 0.00) Keeping finger crossed! ( % 0.00)
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POSITIVE 🙂
2018/3
Original review: March , My experience with CARCHEX was pretty good ( % 44.17) It was within my car's paperwork ( % 0.00) They calibrated that I will have bumper-to-bumper coverage when it comes to a light part on my car and I will only have to pay the deductible ( % 20.00) Having a vehicle protection plan is really good because you never know what your five years is going to be like ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , I purchased my extended warranty on // and my agent was Nikki **, she was great, personable and friendly ( % 51.67) She provided great information and made me feel very comfortable with purchasing the extended warranty ( % 66.00) I will definitely recommend her to my friends and family if they’re in the market for an extended vehicle warranty ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2018/3
Original review: March , I've never done an extended warranty and it was brought up to me ( % 37.50) I kept looking into it and the more I found out, the price wasn’t bad and it's also being proactive, so I thought why not? I look at a vehicle protection plan as having auto insurance first with having none ( % 1.67) It's security ( % 0.00) You never know what's going to happen in life and anyone who drives around with the least liability on their vehicle is inept to a point ( % -30.00) I worked with a CARCHEX rep named Ryan and he was excellent ( % 100.00) He was very knowledgeable and there was no pretense talking to him ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , The whole process from beginning to end was pleasant and easy ( % 43.54) The representative answered all my questions and gave all additional information I requested ( % 0.00) The representative was professional and courteous ( % 35.00) The coverage for the price cannot be beat and way under dealers coverage ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , Being someone that is in the automotive industry for + years and someone exposed to extended warranties on a daily basis ( % 18.75) ( % 0.00) ( % 0.00) Gary was very patient with us through this whole process ( % 20.00) He sent many quotes without hesitation and we picked the right warranty that best fit our needs!!! Gary gets an A+++ ( % 64.17) ( % 0.00)
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POSITIVE 🙂
2018/3
Original review: March , What an excellent rapport I had with customer service representative, Aleesha ** ( % 68.75) She seem to know exactly what services best fit my budget ( % 55.00) I went in wanting one product and she ended up making a better deal for me, without a hassle ( % 50.00) Aleesha you ROCK!!! :) ( % 50.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , Our car is over , miles ( % 37.50) BMW did not offer so far as , miles and I had an extended warranty for that right now ( % 19.29) I went with CarShield because I have seen the commercial on TV, but they ripped me off ( % 0.00) I waited for days and I canceled it ( % 0.00) The other company was nice because they gave me an employee discount and a veteran discount ( % 15.83) Then they were going to give me another discount on my monthly payment when I called to cancel but the deductible was only bucks ( % 0.00) A CARCHEX protection specialist told me it was better than CarShield so I went ahead and did it ( % 50.00) I only had CARCHEX for a few days and I am happy that I got CARCHEX now ( % 20.00) I paid the $ and a $ payment but I wish the deductible was cheaper ( % 0.00) I'm paying a little bit more for CARCHEX but I would like a discount ( % 15.63) And if they lower their prices, they might be able to take customers from other companies away ( % 18.75) A vehicle protection plan is valuable because whenever I paid for repairs previously, they were pricey on the vehicle ( % -16.67) I did not want to go and pay that much money again, so I would rather have the coverage and save thousands of dollars for repairs ( % 20.00) The computer on my vehicle is $, to be fixed and I do not have $, to even pay for that ( % 10.00) So, if I ever needed it replaced, they will fix it ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , I bought a vehicle before and I knew nothing about an extended warranty ( % 37.50) I had my first vehicle for a while since and I had a lot of problems with it and I paid a lot out of pocket, even down to the transmission ( % 4.72) A co-worker mentioned that she got an additional warranty on her vehicle, so it made me look into it ( % 0.00) I read a lot about CARCHEX and went with them ( % 0.00) Enrollment with them was very simple, quick and easy ( % 25.56) The guy that I spoke with answered every question that I needed ( % 0.00) Once I had questions and I called back, I got someone completely different and they were still good and able to pick up ( % 30.00) Having a protection plan is very valuable especially with CARCHEX ( % 10.00) The price was very affordable and they gave me a peace of mind knowing that I have this extra warranty and I know that CARCHEX got my back ( % 6.67) It helped out for me a lot ( % 0.00) I will definitely recommend them ( % 0.00) This is the second car that I’ve ever bought and I made the right decision ( % 14.29) ( % 0.00)
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POSITIVE 🙂
2018/3
Original review: March , My car is an older model and the warranty I had when I first got the car had expired ( % 26.39) I got an extended warranty from CARCHEX two weeks ago and the experience with the rep was great ( % 80.00) His name was Cory and he was cool and nice ( % 47.50) Everything was fine and smooth ( % 40.83) Having the CARCHEX warranty is a peace of mind and it's convenient too ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , It is my first experience with getting extended warranty coverage because I usually go ahead and pay for repairs when I have a used vehicle ( % 12.50) But this particular vehicle I have happened to be within the range for an extended warranty and it was new enough ( % 10.10) So far, I’m pleased with the representative from CARCHEX ( % 30.00) Her name is Alicia and her style is efficient and professional ( % 10.00) She represents the brand well, and she follows up on her work ( % 0.00) She deserves high marks ( % 16.00) While I haven't had any difficulties overall, I still need to say that I was not alerted that another company was under the auspices of CARCHEX, which was AAA and MileOne, so I was confused because I had a conversation going on with MileOne ( % -20.00) And because I persevered with questions, I only found out that MileOne is also under the auspices of CARCHEX ( % 0.00) It would have saved me a number of calls had I known that, because MileOne declined to allow me to submit an application, so I wondered why was I declined ( % 0.00) I thought I had some kind of consumer issue going on because I wasn’t given a clear understanding that that would have been a conflict of interest ( % 35.00) It was a little stressful and MileOne knew I was talking to CARCHEX ( % -18.75) And instead of just telling me that they're under the auspices of CARCHEX, they just said I don’t qualify ( % 0.00) It would be helpful for other consumers because this omission creates a little angst ( % -15.63) However, I still had a positive sales experience with CARCHEX ( % 22.73) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , I bought a used vehicle and wanted the extended warranty ( % 37.50) And while CARCHEX is more pricey than I thought they were going to be, they worked with me as much as they could ( % 35.00) The person I worked with was good ( % 70.00) His name was Shawn and he tried to be as accommodating as possible ( % 0.00) Under the circumstances, I had a pleasant experience with CARCHEX ( % 73.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , What a great experience I had with the highly trained and knowledgeable sales representative Bill ** ( % 44.50) He spent ample time explaining and reviewing all of my options for a service contract ( % -10.00) I would highly recommend Bill ** to anyone in the market for a third party service contract ( % 8.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , Dave ** was very helpful and honest with me when ordering the right plan ( % 36.52) I would highly recommend him ( % 16.00) Dave was very knowledgeable regarding Toyota car dealership tactics when servicing your car ( % 20.00) He also gave his direct phone number in case I had future questions ( % 5.00) Thanks again Dave for the GREAT customer service ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , CARCHEX was highly recommended by one of the sites ( % 26.75) I went to their site, got information and took the deal ( % 0.00) Purchasing from them was simple and it was not a big deal ( % 0.00) Buying the car was a huge deal, but not the extended warranty ( % 40.00) A lot of people said not to waste my money but when I found out it was half the price and I was getting a lot more from CARCHEX than I was getting from Subaru, I thought it was the wise thing to do ( % 20.83) My mechanic recommended that I get extended warranty, but he recommended going to Subaru ( % 0.00) But I found Subaru just crazy ( % -60.00) I would tell others that CARCHEX is a reasonable approach ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , I had coverage with CARCHEX before and I renewed it for a different vehicle ( % 18.75) My experience was great ( % 80.00) I spoke with Alicia and she was the one I was in touch with ( % 0.00) She gave me the price which was cheaper than anybody else ( % 0.00) She also kept in contact with me ( % 0.00) We kept going back and forth through email and text messages for a few months, and she’s always available when I need her ( % 6.67) Having a vehicle protection plan is very valuable and I'd tell others that CARCHEX is the company that they need to go with ( % 20.00) ( % 0.00)
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POSITIVE 🙂
2018/3
Original review: March , The monthly payment of a $ for a CARCHEX warranty for my car stood out for me ( % 37.50) Their loan officer, Anthony, provided all the information that I needed ( % 0.00) There was no hassle and they didn't try to convince and rush me to get the warranty, even though I knew I needed it ( % 0.00) I even told Anthony that I had to call him back and I would decide, and he set up the follow-up and was patient ( % 0.00) I'm now under the -day grace period and they have taken the money out of my account, though I still have some questions on where I will take my car if I have to use the policy ( % 0.00) Other than that, everybody from the customer service and administrative end was very accommodating and helpful, and I would tell my friends to check CARCHEX out ( % 3.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , Having a vehicle protection plan is very valuable ( % 28.75) Repairs can be costly if I don’t have some kind of warranty, especially on a car like the one that I'm driving ( % 30.00) CARCHEX came up as one of the more popular extended warranty companies and they've got more accreditation ( % 53.33) The rep, Tayshaun, was great ( % 80.00) He was very helpful and he explained the different packages ( % 10.00) He did a good job and assisted me fairly well ( % 70.00) Everything seems to be fine ( % 41.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , I'd been looking for a good deal on extended warranty for a long time and I finally found it with CARCHEX ( % 25.62) Good policy, good price, good coverage, excellent help from Ben ( % 77.50) A lot of companies would cover me in California and a lot of companies wouldn't cover my make of car ( % 0.00) Happy to find CARCHEX ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , I recently purchased an extended warranty from CARCHEX and was very pleased with the customer service I received from Ben in the CA region ( % 34.17) I had quite a few questions before making a final decision and he was happy to help ( % 20.00) I didn’t feel pressured at all, but was impressed with his knowledge about the services provided ( % 100.00) I am confident that if/when I need to file a claim with this company, I will be just as pleased with the service that will be provided ( % 50.00) ( % 0.00)
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POSITIVE 🙂
2018/3
Original review: March , I'm buying my vehicle pre-owned so I wanted to be sure we were covered for an extended time with that car ( % 43.75) I did an internet search of the best rated and CARCHEX was up there ( % 100.00) I did contact another firm and in all things being equal, CARCHEX prices were better so that's why I went with them ( % 10.00) With German cars, having a warranty is paramount ( % 0.00) My protection specialist, Bill, was great ( % 80.00) I looked at some online research and the company that's underwriting my policy had some negative things so I was disinclined for CARCHEX at that time ( % -30.00) But after talking with Bill several times, he convinced me ( % 0.00) He explained things in a good way ( % 70.00) He addressed a lot of the concerns I had in a very thorough manner ( % 20.00) He's very professional and very friendly so I was impressed with him ( % 53.92) Overall, my initial experience with CARCHEX went very well ( % 6.67) Read full review ( % 35.00)
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POSITIVE 🙂
2018/3
Original review: March , My car had over , miles and CARCHEX was rated higher than most of the other warranty companies ( % 25.00) Buying the protection plan was very quick ( % 43.33) The process was seamless and painless ( % 10.00) My protection specialist was Bryce and he did a very good job ( % 91.00) He did a very nice job of explaining the different levels of coverage, the cost, and he helped me understand which was the best one to pick for my situation ( % 59.33) I hope I never have to use the protection plan but I feel safe knowing that I have it ( % 50.00) ( % 0.00)
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POSITIVE 🙂
2018/3
Original review: March , I've been with CARCHEX for a couple of weeks now ( % 37.50) They were one of the top-rated car warranties from a website search ( % 0.00) Their rep introduced the program to me and answered all questions I had ( % 0.00) He was prepared to give me some customized quotes on the first call and he was very conciliatory ( % 22.50) He worked with my concerns and my actual needs because CARCHEX has four different levels and he challenged me with the best level ( % 33.33) He gave me an appropriate level of coverage for my need and he asked very good questions to discover what that was ( % 70.50) I appreciate that CARCHEX was a very professional and non-pressure-related ( % 13.00) But their payment was a little on the high side ( % -1.38) We're going to keep the car that I have and replace a car payment so they’ll pay the car off ( % 0.00) Assuming that CARCHEX does what it says it will do, I consider it an adequate amount to pay for that ( % 33.33) If anyone is interested about CARCHEX, they should make sure to talk and be honest with the company and give them all their needs because CARCHEX will answer their questions ( % 45.00) Whether it's the answers you want or not, they will accurately tell you what they can offer ( % 40.00) They're very honest and forthright in their dealings ( % 78.00) Read full review ( % 35.00)
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POSITIVE 🙂
2018/3
Original review: March , My vehicle was new and I wanted to have a warranty on it because you never know if something’s going to happen in the future, so it’s always good to feel secure ( % 32.23) I was going to go with what the dealership was offering but I decided to do a little more research and found CARCHEX ( % 15.63) I liked how the website looks and there was a lot of information so I made a call ( % 60.00) The salesman was really nice and very informative ( % 40.00) He made me feel comfortable and made me understand that I was getting a really good package for my car ( % 55.00) It made me feel secure ( % 40.00) Also I had a really good interaction with the vehicle specialist ( % 70.00) The person was very professional, very informative and made me feel like I was making a good decision getting my warranty ( % 34.33) CARCHEX is a great company and my friend or family member should go ahead and get it ( % 80.00) It's a little pricey but it’s worth it ( % 5.63) Read full review ( % 35.00)
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POSITIVE 🙂
2018/3
Original review: March , I bought a car, looked into a couple of different warranty companies and was most comfortable with CARCHEX ( % 31.87) The rep explained everything ( % 0.00) I was looking for certain things covered that I was concerned about with a car with high mileage and they were able to give me those things ( % 29.14) They gave me what I wanted and I was happy with the experience ( % 80.00) I would definitely tell friends to check CARCHEX out ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2018/3
Original review: March , I did some research and the other company I found wasn’t insured by anybody else ( % 12.50) They don’t have backing in case they go out of business so you don’t lose your money ( % 0.00) That’s what CARCHEX told me about ( % 0.00) After they said to go check out who back-signed their insurance, that’s when I said okay ( % 50.00) They are the only people with actual backing from a company that I recognize ( % 0.00) The specialist was good but he was a little pushy ( % 25.62) Even so, he said that I could call him anytime ( % 0.00) He gave me his extension number in case I have any more questions ( % 50.00) I got an extended coverage for my car so I'd have a peace of mind if anything happened to it because it’s my baby ( % 0.00) I’m paying as much for this insurance as I paid for my car, which is a BMW, so hopefully it all works out and if anything does happen, they'd cover it ( % 20.00) I’ve read a lot of reviews on their website where it says that they don’t cover anything, so my fingers are crossed and I’m taking a chance ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2018/3
Original review: March , I had CARCHEX for my truck ( % 37.50) They took care of my truck when it needed to be taken care of and I liked their service ( % 60.00) Recently, I got an extended warranty from them and their reps helped me get what I needed ( % 0.00) The price they gave me was also good and I didn’t have problems getting in contact with them on anything about my vehicle ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/3
Original review: March , I purchased the vehicle a week before I called CARCHEX ( % 37.50) My car has high mileage so I wanted to make sure that I was covered ( % 33.00) I had called another company and the company that I picked was horrible and was scamming people ( % -100.00) So back then when my specialist, Jay, called me I told him that I found someone else ( % 0.00) But Jay called me back later that day and he was like, “Yeah, you kind of brushed me off at first ( % 17.00) I just wanted to make sure everything was good ( % 60.00) " So it was a really good experience ( % 70.00) They just kept up on me and assured me that I was doing the right thing ( % 28.57) I’m satisfied ( % 50.00) Jay helped me and he was amazing ( % 60.00) He was very detailed and very knowledgeable about the company ( % 36.00) I made him repeat things to me over and over just to make sure I got it, otherwise, he was good and very thorough ( % 46.67) So far everything was really good ( % 40.00) I'm very happy with my vehicle coverage ( % 100.00) I referred somebody before I even signed up myself so a guy called me and he told me that my friend called but he can’t give me the benefits until I sign up with them ( % 0.00) If you want a long lasting car and able to be fixed I would recommend CARCHEX ( % 13.75) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , I needed to find an extended coverage company that would provide the service and the warranty that I needed on my Cadillac and it came down to two companies but CARCHEX was the one that returned the call first ( % 4.72) Their customer service rep talked me through the process, stayed on it and got back to me when I had some questions ( % 0.00) As I explained myself to him, he figured out what I needed and introduced a different plan that would benefit me better ( % 25.00) As far as customer service goes, I would recommend them ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , My manufacturer’s warranty was expiring and I turned to CARCHEX for extended coverage after a friend recommended them to me ( % 0.00) Having a plan would help a lot when I need to call if I ever have a problem ( % 0.00) The CARCHEX rep broke down the protection plan and told me everything that was going on with it ( % -15.56) He was a great guy and he also told me how to call about everything ( % 80.00) I got a great service from CARCHEX and I would recommend them to anyone ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , My car’s keyed off and it still has a low mile light ( % 20.00) Getting a car fixed nowadays is expensive, and I did not have a warranty on it ( % -20.00) So, I looked into acquiring an extended coverage for it, and CARCHEX got rated as number one on an internet survey ( % 0.00) So, I purchased a protection plan from them, and their rep was pretty thorough in explaining the bronze, silver and gold packages ( % 25.00) He gave me different plans and prices and I went with the one that I thought would be the best one ( % 50.00) Purchasing it was a lot of money but it was straightforward and I hope that it works out ( % 37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , My representative, Ryan, was extremely knowledgeable and helpful ( % -12.50) Excellent experience overall ( % 50.00) He helped me understand the policy limits and make the best choice for our vehicle ( % 100.00) We discussed several different options ( % 0.00) Also compared apples to apples vs ( % 0.00) a competitor (Endurance) and Carchex was superior ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , I purchased a Mini Cooper for my daughter and purchased the insurance from Carchex ( % 0.00) A year into our contract the transmission went out and it went to the local shop that was approved by Carchex ( % 0.00) The repair garage was told by Carchex to remove the trans, so they did ( % 0.00) Then Carchex refused to pay for the repairs as they said the transmission was not serviced ( % 0.00) "Well the transmission in a Mini Cooper is Un-Serviceable ( % 0.00) There is no filter or even a dipstick or even a plug ( % 0.00) It's a lifetime unit that is made not to service ( % 0.00) " I told this to Carchex and they told the repair garage to disassemble the transmission, so they did ( % 0.00) Then they denied the claim as they said it was low on fluid ( % 0.00) I have a letter from the shop that says it had the right amount of fluid in the transmission ( % 14.29) I called again and they sent another person out to look at it and it was denied again as they now say the clutches were burnt ( % 0.00) This Mini Cooper has no clutches in it and I was shown by the mechanic it was not burn and the oil had no burnt smell to it either ( % 0.00) At this point it had been in the shop for months trying to work with Carchex ( % 0.00) I turned it to the Attorney General's Office here in Idaho for them to try ( % 5.00) After months of them trying The Attorney General's office said that I would need to sue them ( % 5.00) As they would never respond to their office ( % 0.00) Also as the Carchex works out of another state Idaho Attorney General's office has no pull ( % 5.00) You will also find the Carchex is not considered an insurance either so no help that way ( % 0.00) My Daughter's Car is still in the back of a shop in pieces with no help ( % 0.00) Never ever buy from Carchex, it is the most dishonest company ever ( % 10.00) I dont have the ( % 0.00) to get an Attorney or I would ( % 0.00) We are out all the money paid to Carchex and we are also without a car ( % 0.00) A transmission for the Mini Cooper is , ( % 0.00) and we dont have the money for that repair either ( % 0.00) So whatever you do don't use CarChex or their services ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , This was my first time visit to CARCHEX ( % 25.00) Our representative was Ben and he explained how the policy worked and answered all my questions ( % 0.00) He provided a variety of options and was very helpful in selecting the one that best met our needs ( % 60.00) The process was really pretty easy and the price I thought was pretty fair ( % 40.83) It was significantly less than the dealer was offering ( % -16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , The warranty on our vehicle had just ended and so we got an extended warranty ( % 0.00) We opted for CARCHEX after my husband did the research and found that it was the second one on the list of the top extended warranty companies ( % 25.00) The CARCHEX reps made our purchasing experience easier as they were very knowledgeable ( % 20.00) They were also responsive on questions and following up ( % 0.00) Also, the specialist was very professional and tried to find the best plan that would work for us ( % 56.50) I made sure we had the right line and that we extended it out for the right amount of years given ( % 35.71) I would recommend CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , I bought a car and I needed extended coverage ( % 0.00) I researched online and CARCHEX came up as one of the higher-rated companies ( % 0.00) Purchasing the plan was easy enough ( % 21.67) The people that represent them were quick to sell me on whatever the deal was ( % 33.33) Their rep discussed the plan I was planning to get as well as what coverage I would get ( % 0.00) He was courteous, however, he went through the information too fast ( % 40.00) It was a lot of information to try to digest ( % 0.00) Although he tried to slow down, I couldn't absorb and digest everything fast enough ( % -6.39) Now that I have the plan, I wish I had some different coverages, but that's the way it goes ( % 0.00) Having the plan is very valuable ( % 20.00) Whether the plan is going to be good or not, I don't know ( % 70.00) I've read it from end to end and it seems okay but there are some parts of the language that concerned me whether I'll be covered or not ( % 50.00) It was very confusing with regards to the electronics, like the radio ( % -39.00) It also confused me as to what it was supposed to be and the limitations regarding the under-a-dollar-an-hour mechanic charge ( % -40.00) These are things that small print comes into and I don't know what my dealer is going to charge ( % -25.00) I didn't know that there were limitations ( % 0.00) If something is only purple, then only that and if it's only green, only that ( % -4.00) Another thing that troubles me is if I were to have a flat tire, I'm in trouble ( % -11.25) The plan says, "We'll send somebody out to a limit of $ to put on a spare tire that you provide ( % 0.00) " My car is a Cadillac CTS ( % 0.00) They went with a new way of doing things on that car in that year ( % 13.64) It doesn't have a spare tire and they provide a compressor and tire leak stuff that you pump in ( % 0.00) If that doesn't work, then I'm really not covered by my warranty to have any protection either ( % -10.00) I'm going to stuck be out in the middle of nowhere ( % 0.00) I'm a bit disappointed in the little things but hopefully, it's all going to be good ( % -7.92) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , Very understandable ( % 20.00) Great customer service person made it simple and intelligent ( % 53.33) I feel a great cost to service deal ( % 80.00) Usually check numerous offers but accepted this one ( % -5.00) First did research and was convinced with explanation on phone ( % 25.00) He answered all my questions and concerns ( % 0.00) Simple billing options as well ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , I just acquired a used vehicle that was no longer under warranty and didn't want to take the entire risk on myself ( % 0.00) CARCHEX came up as number one when I went online ( % 0.00) We had to go through the application three times since their website was not quite taking me to the end ( % 0.00) The salesman had to call me and we did it over the phone ( % 0.00) I bought it and I've gotten what I paid for ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , A vehicle protection plan is very important because if you have a major breakdown, it can cost you a fortune ( % 29.13) I just bought a used car and I wanted to make sure I had something, and CARCHEX seemed to be more direct in what they covered ( % 36.67) The other companies’ wording in their contract kind of makes you pause ( % 23.75) The CARCHEX rep, Nikki, was very informative and she explained the policy very well, and they set up a payment plan to fit my budget ( % 26.67) Overall, I had a very pleasant purchasing experience with CARCHEX ( % 47.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , We had an excellent time with CARCHEX and we got a new warranty ( % 56.82) They are the top-rated company in the country ( % 0.00) Their process was very short and to the point ( % 0.00) We were done within just a few minutes and everything went really well ( % 0.00) The person we worked with was very knowledgeable ( % 20.00) He gave us some options on the different programs and we chose the one we wanted ( % 0.00) We had a very professional situation and professional guidance ( % 11.50) We're past the Social Security age and we have a fixed income so having a warranty protection really helps ( % 2.08) It's peace of mind ( % 0.00) The experience has been very pleasant experience ( % 95.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , We just purchased a new vehicle so we needed to make sure we can protect it ( % 31.82) We looked at GM Warranty and CARCHEX ( % 0.00) CARCHEX had a bit more benefit and covered more so we chose them ( % 50.00) The application took - minutes, but I had a lot of questions ( % 0.00) The rep and I went very detailed about what their policies covered and what they didn't cover versus the GM Warranty ( % 52.00) Had I not had a lot of questions it probably would be quicker ( % 0.00) Nonetheless, the rep was really knowledgeable ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , I bought a brand new vehicle and it had so much stuff that I didn't want to get more than the normal coverage ( % 24.66) I researched a lot on the internet and CARCHEX came up as recommended besides the dealer ( % 0.00) In terms of the deductible, theirs was and the dealer's was ( % 0.00) But their protection specialist was good and he wasn’t pushy ( % 70.00) He sent the information on the warranty and had a list to look over and compare to other warranties ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , Our company went with the new perks program and CARCHEX was part of it ( % 13.64) The warranty on my vehicle has expired so I needed a new warranty and when I clicked on automobile on their website, I saw a warranty ( % 13.64) Purchasing was really easy and seamless ( % 26.67) Their rep was really good and helpful ( % 70.00) He explained everything to me that I needed to know ( % 0.00) He sent me out some quotes and when I got back to town I called him up and it only took about minutes tops to get everything finalized ( % 0.00) It is very valuable to have a protection plan because you'd hate to be hit with those hidden costs during repair so it gives you a lot of peace of mind ( % -25.56) I would recommend CARCHEX to anyone that’s looking for a warranty ( % 0.00) It’s really an easy process and you got a lot of options to choose from so it’ll fit anyone ( % 41.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , Our CARCHEX rep was very nice and informative ( % 78.00) I told him that I wanted to have the warranty since I had one before on another car ( % 0.00) I also told him what I wanted and he helped me get it ( % 0.00) Having a vehicle protection plan is very valuable and it's fantastic to have the $ deductible ( % 30.00) I had already referred customers their way ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , After I purchased my vehicle, I was told the warranty expires at , miles ( % 0.00) And I already have , miles on it so I bought an extended warranty from CARCHEX ( % 0.00) The young lady from CARCHEX I dealt with was was more polite than anybody else and she gave me more details that were more helpful ( % 40.00) I also looked at their rating online and it was good compared to the others ( % 70.00) They've been in business for a while, too ( % 0.00) When I was purchasing the policy, we did everything over the phone and it didn’t take long ( % -5.00) They explained to me that if I have any trouble, I'm able to take my car to a dealership of my choice to get my repairs done and then I should contact them for them to give everything to the dealership ( % 15.00) And the dealership will contact them to get all the repairs made for me ( % 0.00) With car expenses these days, having a protection plan is very valuable ( % 20.00) I was skeptical in the beginning about buying it from any company because of the all the colored stories that I heard about them not wanting to pay for repairs and trying to find excuses out of not paying for your repairs ( % -50.00) But, all the comments that I read about it, it was like they did not claim just for neglect of vehicle ( % 0.00) And I never neglect my vehicle so, I shouldn't have any problem ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , The standard warranty that I had when I got the car was running out and I do not like to drive without a warranty ( % 0.00) I went to the internet and then saw that CARCHEX was number one on the list ( % 0.00) And their agent did everything that I want ( % 0.00) He was really concerned and gave me the best deal that they had ( % 60.00) I had a good experience with him ( % 70.00) I did talk to several other companies but decided to go with CARCHEX in the end ( % -6.25) Overall, with a vehicle protection plan, you do not have to worry if something happens to your car ( % 0.00) You know you can get it fixed and you do not have to shell out a lot of money ( % 10.00) And I have told friends to try CARCHEX out before anybody else ( % 0.00) They are a good company with a good rating ( % 70.00) They are number one in my book ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , I wanted insurance for my vehicle and after I googled the reviews and ratings, I purchased a policy from CARCHEX ( % 0.00) Their specialist was very friendly and helpful ( % 48.75) And I had a good experience with them ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , So far, my experience has not been great ( % 45.00) I have had my warranty for about months and had to file my first claim ( % 25.00) I was constantly the middleman between the warranty administrator and the auto dealership - which I was told by Carchex that would not be the case ( % 0.00) The administrator did not pay for the full repair because some costs were not according to their "national averages" that they have in a book ( % 35.00) The reps say whatever they have to say to demean the dealership (even a national brand) to get out of paying costs ( % 0.00) I was told that I could take my car to the Hyundai dealership, and I would not have an issue with repairs ( % 0.00) The warranty administrator denied paying some fees such as the initial diagnostic fee (which every dealership charges) so I had to pay that out of pocket ( % 0.00) If I had known what kind of experience I was going to have, I would have never purchased this warranty ( % 60.00) Stay away ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , I've had CARCHEX before and I was very pleased with them ( % 65.00) So, therefore, I decided to check in with CARCHEX again and checked a couple of other companies as well ( % -12.50) One of the things that I found out was that the places that I went to when I had CARCHEX, they were very pleased with how CARCHEX dealt with them and paid them on time and there was usually never a hassle ( % 38.75) The rep of Carchex gave me a very fair price for this vehicle that’s why I went with them ( % 91.00) They had this vehicle before but it ran out ( % 0.00) And I also have my truck with CARCHEX as well ( % 0.00) The rep was also professional, friendly, and very thorough ( % 22.50) I've been satisfied with Carchex and they’ve come through with what they have said that they're going to do and I've never had a problem with them ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , The factory warranty on my vehicle was just about up and I needed extended coverage for it ( % 0.00) I saw the information on the internet and CARCHEX seemed to be highly recommended ( % 16.00) Purchasing the vehicle protection plan went very well ( % 20.00) The reps were very helpful and friendly ( % 28.75) We first got in touch through email, then they called me back and signed me up over the phone ( % 12.50) They were able to answer my questions ( % 50.00) Having a vehicle protection plan is very valuable ( % 20.00) With the electronics and all around, cars today are very expensive to fix ( % -65.00) So far, I'm very pleased with my experience with CARCHEX and I would recommend them ( % 37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , We had a pre-owned vehicle that was out of warranty ( % 0.00) We went to CARCHEX not only because of the rates ( % 0.00) Customer service was also better and they have higher payout percentage for claims ( % 37.50) Everything has been great for the most part ( % 65.00) Everybody's really helpful and patient ( % 20.00) When something was going on with my Dodge engine CARCHEX took care of it the exact same day ( % 12.50) But when we sold the Dodge Caravan and we got a Ford Expedition we had to cancel ( % 0.00) Ford had an extended exclusionary policy and CARCHEX couldn't price match ( % 0.00) It was just much cheaper and more affordable for us ( % 35.00) But it was the actual dealership ( % 0.00) We would never have chosen a different third-party warranty ( % 0.00) We would've stayed with CARCHEX forever ( % 0.00) We'll be coming back to CARCHEX once this one expires because CARCHEX offers warranties passed the mileage ( % 5.00) If you can't find an exclusionary policy through a dealership that you purchased the car from, then definitely go with CARCHEX over everybody ( % 0.00) And I've looked at a lot of different extended warranties ( % 0.00) I Googled like top best warranties and CARCHEX doesn't come up, which I don't understand why they don't come up ( % 75.00) In comparison to everyone else's like the BBB and other reviews CARCHEX has much better comparison and I don't understand that ( % 18.75) If you try to make calls and try to do quotes with different people CARCHEX beats out everybody and they offer more for the money ( % 25.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , I worked with Ashley ** and she was able to find the perfect warranty to fit my needs ( % 63.33) She was very professional and knowledgeable about the CARCHEX products ( % 13.00) She explained that I can change the date I have my payment sent after my March payment post ( % 0.00) Also that there is a waiting period ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , I want to say that Nikki from Carchex sales and customer service has made the experience great thus far ( % 45.00) I gave it a Star because as of now the customer service and sales experience has been great ( % 80.00) I will have to provide more feedback during the lifetime of my account as when I need to use the service that will be a deciding factor to give it the th star or simply remove stars ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , I bought the car used that had about , miles on it and the factory warranty wasn't going to last much longer, so I just needed some to extend it ( % 10.00) CARCHEX had pretty good reviews ( % 47.50) ConsumerAffairs and a couple of other places had them at ( % -12.50) out of on average so I chose them ( % -15.00) The guy I dealt with was great and was friendly ( % 58.75) He answered all the questions I had and he wasn't too pushy with it ( % 0.00) And then I called last week to actually get it going ( % 0.00) He also detailed exactly what the coverage was and what it would entail ( % 32.50) And he also explained more about the waiting period and overall explained everything thoroughly ( % 25.00) It was a good experience and I was very satisfied ( % 67.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , Deshea ** was very helpful and informed while guiding me to the correct coverage plan my family of ( % 20.00) My primary concern was to get the maximum value over just the lowest bid, and Deshea's knowledge and focus on customer care was extremely helpful ( % 13.75) I will recommend Deshea to my friends and co-workers ( % 0.00) Thank You! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , I looked online and found a top ten list of the best places to get extended warranty coverage ( % 50.00) I called the number one on the list and their customer service wasn't % the greatest ( % 100.00) They were very pushy, and felt that they were pretty much looking just for the sale compared to what the customer needs ( % 21.67) I worked in customer service so I know what you should sound like on the phone ( % 40.00) Then I called CARCHEX because they were number two on the list, and I dealt with Anthony ( % 0.00) He was very professional and he wasn't pushy to get the sale that day ( % 13.00) He was very informative and he gave me his email so I could email him back and forth and he emailed me a bunch of information so I could go over it with my husband ( % 10.00) And whenever I called CARCHEX, Anthony has been very nice and respectful ( % 64.00) I sent the information to my husband and he looked it over and thought it was a really good deal ( % 70.00) Anthony reached out to us a few times but we were not ready yet because we were waiting for our income tax to come to be able to get the extended warranty ( % 6.67) And he told me that we can just give him a call when we are ready ( % 20.00) I called them on a Friday because they were having their Stars and Stripes event, which brought the price down $ total ( % -7.78) Anthony pushed the paperwork through and I told him that I only get paid on Mondays but I wanted to take advantage of the Stars and Stripes promotion that they were having ( % 0.00) He told me that he will run it through and process my card on Monday and he'll email the confirmation and send our paperwork in the mail ( % 0.00) It was very smooth sailing ( % 52.00) CARCHEX offers one of the best deals ( % 55.00) I've called other places and the warranty was almost double the price with less miles ( % -9.72) I even contacted the place where we bought our vehicle through and their extended warranty was right around the same price as CARCHEX, but with , miles less ( % 3.97) And they cover a lot as well compared to all of the other companies I've looked into ( % -12.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , The warranty on the car was going out and we needed to extend it for a couple more years ( % 50.00) I looked up the top providers and the first one I spoke to was okay ( % 41.67) I wasn't too thrilled with him and I called Carchex next ( % 30.00) And the person I spoke with was really nice and he explained everything to me and he told me what I needed to do, told me how I would get my card and when it would work and everything ( % 60.00) So, I thought that was the best thing for me to do and I didn't go any further thought there were two other ones who I spoke to before the Carchex guy ( % 29.17) He kept calling me after I told him to call me back ( % 0.00) And then he called me and I wasn't at home, I was out ( % 0.00) And I said, "Well, call me back ( % 0.00) " And he was so patient ( % 0.00) He mentioned a couple things to me and the different deductibles and the cost, and it's five years versus three years, and $ deductible and then it went down ( % -7.78) So, he took some time and he's not pushy but he gets the job done ( % 0.00) He was very good and persistent ( % 91.00) I'd tell friends that when they call Carchex, they do answer their phone ( % 0.00) They're easy and you're comfortable ( % 41.67) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , The protection specialist at CARCHEX was great ( % 80.00) They helped me to find out what should I do and how to compare car extended warranty ( % 0.00) It's good to have CARCHEX because they have a license in California because one of the warranties I saw doesn't have any ( % 70.00) Also the rating of CARCHEX that I found online was good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , I’m driving a Mercedes and I was pleased with what I saw on the CARFAX check ( % 50.00) The car had been very well maintained and it was only serviced by a Mercedes dealership, and I didn’t want anybody to go in there and start switching wires and not doing things that are factory based ( % 10.00) And with Mercedes, it can also be expensive just to do regular maintenance without a warranty ( % -25.00) All cars should maintain one because you just don’t get the service ( % 0.00) The mechanics could really do some damage, but they are more conscious about the things they do to the vehicle when they know your car is under warranty ( % 26.67) CARCHEX offered the better package ( % 50.00) But people purchase these warranties and then the dealership can't cover them, so I had to do my background work on it and asked Mercedes if they accepted CARCHEX and they did ( % 0.00) The young lady that set me up was very professional and personal at the same time ( % 5.75) She was very thorough when she went on the plan and gave her personal opinion and she made me know that it was her personal opinion ( % 6.67) She said, “If I was you and at the end of the day it’s your decision, but I will go with this because you are covered with your diagnostic check ( % 0.00) You got your gasket resealed ( % 0.00) You can alleviate the free month and you can make your plan cheaper if you would like ( % 40.00) ” She ran down the options that I had and I felt I trusted her and the information that she gave me ( % -15.56) Though they wanted me to drive , miles before I get maintenance done on the car ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , Ben made all the difference when it came to choosing our auto extended warranty policy and company ( % 0.00) We're looking forward to duplicate our manufacturer's warranty with the one that CarChex has provided us with ( % 0.00) Thank you Ben and Carchex ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , I purchased a car for my wife, and I just came back from Georgia with it ( % 0.00) It’s a but it has got almost , miles only on it ( % 0.00) My wife has a permit, but she’s still learning how to drive ( % 0.00) I wanted to make sure that she’s safe because she stays home with my son and I run my business so I can pay the bills ( % 50.00) My wife and I took different days that we were researching CARCHEX on our own, and then we compared the information that we both got ( % 30.00) We decided to go with CARCHEX, and the process was quick and absolutely seamless ( % 21.67) As far as having them and being able to contact them, the customer service was great, and they answered every question that I had ( % 46.67) I paid for the warranty with my money, and I just got it ( % 0.00) We haven’t had any problems with the car until recently ( % 0.00) I’m having trouble with the car but I haven’t had the chance to put it in the shop ( % -20.00) The warranty is something good to have because I always try to keep money saved for issues like that ( % 70.00) Everything costs money and I know I still have to come out of my pocket, but with CARCHEX, I don’t have to do it fully and I can get the car fixed without the headache of worrying about if I can pay for it ( % 10.00) It’s also easier for my wife because she doesn’t know about cars like I do, so when things happen, she can just call CARCHEX and they can walk her through it ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , I was looking for a warranty for my Jeep and went on Google and came across a few companies ( % -20.00) CARCHEX was the second company I asked for a quote from ( % 0.00) Their customer service representative seemed to be very friendly and helpful and he followed up with me consistently ( % 36.88) He mailed me when I asked him to and he called back and followed up ( % 0.00) He was going to be my claims specialist as well ( % 0.00) He wasn't only as if he was a salesperson, he was actually going to take me on as his personal client, so I figured that that was good ( % 17.50) Because my experience with him was so well, I figured if I ever needed any claims in the future, going with him would be a good thing ( % 35.00) I was too busy to commit right away to a plan but his persistence sold me ( % 19.29) Within a week and a half of doing my research, I decided to go with purchasing a plan though CARCHEX ( % -16.67) Purchasing the plan was pretty seamless and straightforward ( % 24.17) They walked me through what the policy covers and the different options ( % 0.00) They did a pretty good job in detailing the options ( % 47.50) There was a Platinum three-year plan and a regular three-year plan and a six-year plan ( % 0.00) The three-year Platinum and six-year regular were the same price and the three-year Platinum was a little bit more ( % 7.81) I decided to go with the six-year plan ( % 0.00) This made sense for what I was looking to cover ( % 0.00) Having a vehicle protection plan is worth it ( % 30.00) The Jeep had low miles on it and I like to have it for a very long time ( % -3.25) I figured covering it for at least the next six years would be a good start ( % 13.33) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , I looked into CARCHEX and I was really confident with Sean, the young man who helped me over the phone ( % 30.00) His professionalism sold me on CARCHEX ( % 0.00) Purchasing was very easy ( % 56.33) I'm a non-car person and I have to be responsible for this car, so I felt like I needed some back-up ( % 20.00) Sean was good at explaining to me everything that I will be getting with the purchase and how much it would cost, so the process went very smoothly ( % 47.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , My car is a second-hand car and I ran out of warranties from the dealer ( % 0.00) I would like to make sure that I'm on the safe side ( % 50.00) There were several calls that I received but I don't like their warranty ( % 0.00) I'm not satisfied ( % -25.00) I have a very good sales rep from CARCHEX that helped me out ( % 91.00) The salesman has a very good convincing power that's why CARCHEX got me ( % 70.50) They explained very well to me what my coverages are ( % 20.00) I have an experience in the past that I have a Chrysler Sebring ( % -25.00) I even brought a GAP and then GAP did not even help me to fix my car ( % 0.00) I want to make sure that this car is well covered even though it is auto warranty ( % 50.00) Also, I asked them where should I go and then they told me where to go and what my deductibles are ( % 0.00) I'm pretty much satisfied with all things ( % 37.50) I will always recommend CARCHEX ( % 0.00) I'm happy with them ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , The rep was very professional and helpful while helping me determine just coverage was best for me ( % 56.50) I am saving more money with this coverage than I was with my old coverage that recently expired ( % 20.00) I have passed this information on to family and friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , I’ve had my car since and my original warranty was up ( % 37.50) I plan on keeping this car for a little longer so I thought it would be a good idea to have some type of extended warranty ( % 25.62) I researched different companies and when I came across Carchex, it seemed like it would be a no hassle type situation if I ever had to utilize their services ( % 0.00) Purchasing their vehicle protection plan was a positive experience ( % 22.73) Their rep was very knowledgeable about the product he was selling ( % 20.00) He thoroughly explained it and was able to answer the questions that I had ( % 50.00) At first, I didn't have all the information that I needed ( % 25.00) I asked him if he could call me back ( % 0.00) He did, but I was at work and couldn’t answer right then ( % 28.57) So then, I gave him another time and he was able to call me back ( % 25.00) He wasn't pushy at all ( % 0.00) Having a protection plan is valuable especially if something major is to occur with my vehicle ( % 3.13) I've shared Carchex with several of my coworkers ( % 0.00) I told them that having their warranty would be a good idea if they didn't have one yet ( % 70.00) We're working in the school system and we don't always have that disposal of cash to pay for a new engine ( % 13.64) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , Great service and very convenient, my salesman was very knowledgeable and did not hide anything about their service ( % 40.00) My wife and I were very pleased about our policy ( % 65.00) I would highly recommend CARCHEX to anyone and I am a person that is very cautious about who I conduct business with ( % 18.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , Having that peace of mind and knowing that my BMW is covered helps me a lot ( % 0.00) My warranty will be up in April so I wanted to make sure I got something ( % 50.00) I checked on Better Business Bureau and I checked a lot of different places ( % 25.00) I checked everything and CARCHEX was the better fit for me ( % 45.00) They have very good ratings and reviews and it's just a good company to go with ( % 80.50) I wanted more or less the complete package so I bought the Platinum ( % 14.44) Some companies offered the Platinum package per se but the coverage is not as good when you read the fine print ( % 55.83) Their rep was very informative, persistent and he made sure that I was educated about the process ( % 35.00) He answered all the questions that I asked ( % 0.00) He sent me over the information and I was able to see it in black and white ( % 11.11) He listened to me and he was very courteous ( % 78.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , We bought a used Audi A and its manufacturer's warranty is expiring soon ( % 0.00) It's a German luxury sedan and there's generally more that can go wrong with it ( % 0.00) The repairs would potentially be a little bit more frequent and costly too ( % 13.75) If we were buying a Toyota Camry, I wouldn't have worried too much ( % 20.00) I've owned Audis before in the past and one of the big issues they have is timing change which requires the entire motor to be pulled from the car in order to replace the timing chain ( % -8.33) It's an $, repair for guides and attention ( % 0.00) One of the engines that's in the car has the potential of having that fault and that can occur before , miles ( % 0.00) So, we purchased the peace of mind that if it happened, we wouldn't have to worry about it ( % 0.00) The customer satisfaction of Carchex from ConsumerAffairs and Consumer Reports was a lot higher than some of their competition and also, they seemed to be a piece of value than other ones that we had looked at and what our broker was wanting us to buy instead ( % 6.25) We bought the Carchex protection and it was very quick and easy ( % 43.33) Their people were very friendly, knowledgeable about how the plan worked, and they were also able to advise on the plan add-ons that I might need, one of which I bought as well ( % 49.38) They're generally very friendly and it was a good experience ( % 59.38) I'd recommend Carchex ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , My warranty was going to run out in about five months ( % 0.00) I chose CARCHEX since they were more professional ( % 30.00) Nikki, the salesperson, was very professional, helpful and patient ( % 13.00) She was very thorough with me and the information she gave me was very helpful ( % 20.00) They also sent me a copy of the information ( % 0.00) There were a lot of do's and don'ts about getting a policy for an extended warranty and what to look out for in an extended warranty person ( % 0.00) I would recommend them and wish I had seen them earlier ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , My extended coverage ran out and I wanted to get more ( % 50.00) There was really nothing wrong with the vehicle but I was worried that something can happen unexpectedly and that would be very expensive to repair ( % -21.25) I felt I needed some insurance to back me up in case something happens ( % 0.00) So, I researched online and looked at a lot of places ( % 0.00) I saw a lot of good articles and comments on CARCHEX so I called them and I called another place ( % 70.00) I got quotes from them and I liked what I saw ( % 60.00) CARCHEX was high-rated and they had a lot of comments in every place that I looked into so I ended up calling them back and got the contract with them ( % 0.00) The rep I spoke with over the phone was very helpful ( % 20.00) When I made my decision about which of their plans I want to go with, we went right down through it with no problem ( % 6.51) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , I've had an extended auto warranty before ( % 0.00) It's a good deal to have when getting a new vehicle ( % 41.82) I looked online and checked the ratings for the different providers and CARCHEX was one of the highly rated companies ( % 8.00) I called and spoke with their representative who sold me the contract and she was very professional and pleasant ( % 43.17) She got the information out to me right away and I felt comfortable with talking to her ( % 34.29) Then, I went ahead and bought the warranty ( % 0.00) After I paid for the contract, she said she was going to mail it out ( % 0.00) She sent me a sample then I looked at that and I've gotten the hard copy package mailed to our address ( % -29.17) So, we're good ( % 70.00) I'd recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , I have purchased an older, used vehicle and the manufacturer warranty is gone ( % 16.67) You only get days, if any warranty, with the vehicle ( % 0.00) But because it is an older vehicle and it's something that I'm trying to hold on to without buying a new one, having an extended coverage is very needed ( % 16.77) I'm close to , miles on my vehicle and that was another plus that you were able to look into it to see if I was eligible for their program ( % 50.00) Right now, nothing is wrong with the vehicle and I just wanted to have that protection ( % -10.71) I have a list of providers and CARCHEX was more willing to work with me ( % 37.50) The others, because of the mileage on the car, which is pretty high ( % 20.50) They couldn't assist me ( % 0.00) CARCHEX first talks to you and they promise you a whole bunch of stuff that you're good for ( % 38.33) But then, when they start filling up the form and they saw how many miles I have on it, then they told me I was not eligible and I went to three different companies ( % 25.00) It went very well and they let me know what the price is going to be and what I can look forward to going forward from this point ( % 20.00) What they explained to me was very easy ( % 56.33) I enjoyed the rep because you can tell when a person knows about a product or if he's a salesperson ( % 50.00) I spoke to two different people and they knew exactly what they were talking about ( % 12.50) They knew about the product and each one, like the other day that's in sales, the first person I spoke to got all of my information ( % 6.25) Then, he transferred me to his manager just to confirm everything that he talked about ( % 0.00) It was a balance that they knew the product ( % 0.00) They weren't just trying to sell me something to be selling me something ( % 0.00) But they were listed behind the product and to me, that was a plus ( % -40.00) It's very important to have extended coverage when you look at the market today and the cost of everything ( % 52.00) If something should happen to a transmission with my Toyota, it's certainly kind of expensive and it's not like people may hand you $, available just for one vehicle ( % 16.67) You may have that money but you may not want to put it all that one time on the vehicle ( % 0.00) When you have that backing, that someone can come in and assist you, they'll tell you, we can help you with this but you need to be able to do this ( % 50.00) In order to get back and forward to work, to go to the grocery store, people need a vehicle ( % 0.00) Even if it's an older vehicle such as mine of , if I could get another , miles out of it, I feel that I'm doing great ( % 32.22) But if something should happen with my transmission, my engine, or even the other things that are covered by purchasing the warranty, it gives me that satisfaction ( % -12.50) Somebody cares about me because I have an older vehicle and they want to see me continue to give what I need to do ( % 16.67) I'm going to realize the benefit of having this product ( % 0.00) From a female standpoint, I can go out and get in my vehicle ( % 0.00) If something should happen, that you guys are going to be behind me and you're going to walk me through every step of the way to make sure that I'm okay ( % 20.00) I wish they could give me someplace that I can take the vehicle to have it fixed, like ideas ( % 10.00) They're like my insurance company and they help me get to where I need to get things done ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , I bought a vehicle that is in a very good condition but it is ten years old and I could not get an extended warranty from the manufacturer, so I looked into CARCHEX ( % 33.67) They have five-star reviews ( % 0.00) They also answered all of my questions ( % 0.00) Shane, the salesman, was very good ( % 91.00) He responded, was very efficient and effective as well ( % 40.00) Having a vehicle protection plan is very valuable especially with the car that I bought ( % 10.00) It's a Mercedes and their repairs can be pricey ( % 0.00) Overall, my experience with CARCHEX was very good, easy and painless ( % 44.78) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , I've had good luck with CARCHEX in the past through their dealer refill program and they were a Carfax recommended vendor ( % 22.50) I have an expensive car to maintain, and it was pretty easy to purchase the protection plan from CARCHEX ( % 6.11) Corey, the young man that helped me, was very knowledgeable and he wasn't pushy at all ( % 15.00) He sent me the information I asked for, and then he let me make my decision ( % 0.00) Once I chose the policy and we had the car here, I called them ( % 0.00) Corey wasn’t available then, but they got somebody on the line that pulled up his notes and they had me done in minutes ( % 40.00) The process was very efficient ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , My car's warranty had expired and it's not an inexpensive car to fix if something goes wrong on it ( % -50.00) CARCHEX's price was within my budget and it was a well-reviewed warranty ( % 0.00) It was also easy purchasing the protection plan from CARCHEX ( % 43.33) The young woman on the phone was phenomenal ( % 30.00) When I asked questions, I definitely got the answers that I needed ( % 0.00) I haven't met the requirements yet to even be able to start using the warranty but the sales part and everything else was wonderful ( % 75.00) It really was an easy experience, which is good ( % 44.44) I'd definitely recommend CARCHEX to others ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , CARCHEX rates are cheaper than the other company I looked at ( % -12.50) Moreover, they are local and rated number two when I checked online ( % 0.00) Their rep was very professional and explained the major points of the coverage ( % 9.63) I went with the Titanium level of coverage but I haven't got the paper yet to see what is covered and what is not ( % 0.00) I'm still in the -day and the ,-mile period ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , I've got , miles on my truck thereabouts, and my other warranty had run out, and I'm at the point when one major thing can cost me a lot of money ( % -3.13) I researched and I really liked all the reviews for CARCHEX ( % 60.00) I enjoyed working with the guy that I dealt with ( % 50.00) He was very pleasing, answered my questions, and was just very forthcoming ( % 20.00) He gave me his options ( % 0.00) I asked questions about the difference on the option specifically, and he answered my questions in a way that I needed the answer ( % 0.00) I'm very satisfied with CARCHEX ( % 65.00) I like the price and the services offered, and I'm looking forward to using it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , The CARCHEX protection specialist I worked with was very responsive ( % 20.00) He was thorough in answering questions and knowledgeable about the product ( % 0.00) And patient because I wanted to make sure I complied with all of the things necessary before I purchased the policy ( % 25.00) I had the car fully inspected and all of the applicable maintenance that had to be done, made sure there was no pre-existing conditions or things that might be a factor that might nullify the policy and all those things checked out before I purchased a policy ( % 50.00) Sometimes there's a shift between the sales group versus response group but so far it's been a good experience ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , I got a used car, which is a ( % 0.00) I looked online and CARCHEX was rated number one among auto coverage providers ( % 0.00) I purchased a vehicle protection plan from them over the phone and the rep that I spoke with did very well and was always very nice ( % 49.00) I had a good experience with CARCHEX and I got all the help that I needed ( % 70.00) Having a vehicle protection plan is very valuable and CARCHEX is a very good company ( % 55.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/2
Original review: Feb ( % 37.50) , CARCHEX treated me pretty good ( % 47.50) When I went on the internet and asked what was the best, they came up ( % 100.00) I then reached out to them because I heard they have a good program and everything has been good so far ( % 50.00) The process was good ( % 70.00) I talked to someone and they called me back ( % 0.00) Getting the plan and getting the services and the warranty in the range that I wanted it in had been great ( % 80.00) The protection specialist was good, too ( % 70.00) Having a protection on my car is third on the list after a protection plan for the house and a healthcare ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I have had a good experience with CARCHEX so far ( % 40.00) Getting an extended coverage is a responsible thing to do ( % 20.00) With the computers today, it could be very expensive to get the car fixed ( % -27.50) CARCHEX's salesman was nice and wasn’t too pressure-y ( % 60.00) He was knowledgeable and knew the contract ( % 0.00) The payment, compared to other places, was reasonable ( % 3.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I want to make sure that I'm covered all the time and CARCHEX seemed like a good company ( % 60.00) Back in April of last year, someone called and asked about what kind of truck I had ( % 20.00) They then told me what kind of warranty they would give ( % 60.00) Their rep was nice and went over everything ( % 60.00) He was very professional ( % 13.00) I had one claim with them in October where they took my car to the dealer and I just paid for roadside ( % 0.00) I had to put a water pump on and that was under warranty ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I was curious what CARCHEX covered and if it is worth it to have one ( % 10.00) CARCHEX turned out to be valuable ( % 0.00) They had a good price and the rep that I talked to was knowledgeable and was very pleasant to deal with ( % 82.67) He was very helpful and they’ve already sent us our paperwork ( % 20.00) They’ve owned the ball over there ( % 0.00) The specialist was very professional and courteous ( % 36.50) Having the protection plan gave me peace of mind because I can’t afford a motor if it was to go out ( % 0.00) With the warranty, you know that if that happens that you could get your vehicle fixed ( % 10.00) My experience with CARCHEX was very nice ( % 78.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , CARCHEX contacted me when I put in an inquiry ( % 0.00) Then, I purchased an extended warranty from them for my car on the th ( % 0.00) That same evening, I ended up trading my car in so I went back and forth trying to get a refund from what I paid that day ( % 0.00) I kept trying to get the right people to tell me what's going on and a guy told me that I should have a refund today ( % 28.57) I checked my bank account but it was not there ( % 0.00) I'm still waiting for them to do what they said they're going to do ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I have my car for over a year and I know it would be a hard problem trying to fix it ( % -29.17) And one day down the line, I’ll need a warranty to turn to ( % -15.56) My warranty just went out, and although my car has been running good so far, I’m trying to make sure I have a backup plan in case something would go wrong ( % 20.00) CARCHEX reached out to me ( % 0.00) And I like their offers ( % 10.00) It was reasonable and they accept all car problems except for minor things ( % 7.50) I purchased my plan from CARCHEX over the phone ( % 0.00) And their rep, Anthony, explained everything to me ( % 0.00) He was generous about the policy and it helped out a lot for me having a policy ( % 0.00) He gave me the lowdown on policies if the car needs to get fixed ( % 10.00) And I’ll be able to get a rental car if it would have major issues, and I just have to pay a $ deductible ( % 28.13) I'm just waiting for my packet so I can really go through everything to make sure what it entails ( % 35.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I talked to CARCHEX's rep, she went by the name of Nikki ( % 0.00) She was very good and very professional ( % 52.00) She explained everything and what they covered, like the amount and how much per month, and gave me all the discounts she could give me ( % 20.00) The only part I still don't like with them is it has to be days before it becomes active ( % -6.67) On top of that, you have to do , miles ( % 50.00) They really kind of turned me off ( % 60.00) I could do the days, but not put an additional , miles on my car ( % 0.00) The process wasn't hard, but I found someone better ( % 10.42) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , CARCHEX was more reasonable for us, and they were offering the same thing that the other people were offering ( % 14.37) I had a good customer rep ( % 70.00) He was very polite and explained everything to me ( % 20.00) He was really concerned about my purchase, what the best for me was and the model vehicles and miles that I had ( % 60.00) When I was asked the first time if I wanted to purchase, I told them I wanted to think about it ( % 25.00) And I was pleased with the customer service ( % 50.00) It took me about a week to think and check around ( % 0.00) But I finally went with them ( % 0.00) CARCHEX is going to come in handy because it is always good to have some kind of protection on your vehicle with the cost of repairs these days ( % 63.33) I would recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , CARCHEX was cheaper than a different warranty that was offered to me and people should get a warranty through them ( % 0.00) I have the extended warranty coverage on my vehicle and my husband was also interested in one because his warranty expired ( % 25.00) When I called, the representative gave me a couple of quotes and he explained the plan from top to bottom to make sure that we understood what we were getting before we opted into it ( % 50.00) He was very helpful with doing that ( % 20.00) He also told me that once I made my decision, I can call him back with the debit card information ( % 0.00) I called him back and we played phone tag for a few minutes but he called immediately back and we got it done ( % -6.67) Once, I also called to ask for someone else and the representative advised me that that person was in a different department but he was more than willing to help me ( % 25.00) His customer service skills was great so that was a plus ( % 80.00) I had to get an oil pump because my transmission was failing me ( % 0.00) I had to get my vehicle worked on at the beginning of last year and near the end of ( % 5.00) The work has already been done and paid for ( % 0.00) The plan actually paid for itself as far as getting the repairs done ( % 5.00) I wouldn't have been able to afford the major work done to my vehicle if I didn't have a warranty ( % 28.13) Only paying that $ deductible worked in my favor ( % 0.00) The claim was also submitted through the third-party administrator who I have the actual warranty to contract with ( % 0.00) I just took the vehicle to the dealership and told them what was wrong with it ( % -50.00) Then they handled it and there wasn’t any legwork that I had to do ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , When I looked at external ratings on websites, CARCHEX had higher ratings and they seemed like a better value too ( % 25.00) I contacted someone before I made the purchase online and Tommy was very friendly ( % 48.75) Then I purchased the coverage over the website and it worked fine but I also talked to someone afterwards to verify the setup ( % 41.67) It’s an online contract so that was more important to me ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I had CARCHEX previously and they called me to become a customer over again ( % -16.67) It was a good product so I decided to go with them again ( % 70.00) Their reps were informative and they broke everything down ( % -15.56) I was happy to sign back up ( % 40.00) Also, the specialist was very professional ( % 13.00) Having a protection for my car is very valuable in terms of saving money ( % 20.00) It was a great experience and I would offer friends to purchase one ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , We bought a used vehicle that still had its warranty, however, it lapsed while we were in the middle of moving ( % 0.00) We didn’t get to renew it so we needed something to cover things ( % 0.00) CARCHEX's rep was very cordial and professional ( % 15.00) She was easy to deal with, with no high-pressure sales ( % 43.33) Moreover, I could understand them ( % 0.00) We gave her all of our vehicle’s information and she was quick in getting back to us as far as what was available for our vehicle ( % 20.83) It was very reasonable ( % 26.00) They were thorough and there were no discrepancies, Johnny-on-the-spot ( % 0.00) I received an email almost immediately and they wanted my business ( % 0.00) I just got the plan and we haven’t had to use it yet, but it's definitely something valuable to us ( % 0.00) I know we'd be dishing out thousands if the transmission line or the rocker arm went ( % 0.00) Those are some things that are not covered in the plan, since for the rocker arm, the mechanic would have to totally disassemble the engine to get to it ( % 0.00) It's at $ or $ an hour for that sort of thing ( % 0.00) We're on a fixed income ( % 10.00) Both my wife and I are disabled and we're living on a budget ( % -20.00) It's definitely something I could fit into the budget and definitely something needful if something happened ( % 13.33) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I was getting tired of spending odds and ends here and there on the little things breaking on my older model car ( % -14.03) I called about three to four companies and CARCHEX came in at a pretty good price point ( % 47.50) They had a great coverage ( % 80.00) I've also read the reviews from consumers and they were excellent ( % 100.00) I called in and asked the questions that I had ( % 0.00) The guy I spoke with was very thorough ( % 20.00) He went through the entire comparison model of the two different packages that I could go for and then I told him which one I wanted to go with ( % 0.00) He also explained the actual process and how the handling goes if I were to process a claim ( % 0.00) The whole waiting period was about days and he told me what to expect ( % 20.00) He was very patient as well ( % 20.00) He actually emailed me the comparison charts so that I can actually look at everything before I signed up and paid with my money ( % 0.00) He walked through it slowly, while the other company that I called was walking through the process entirely too quick for me to be a purchasing transaction ( % -2.29) So that was a huge turn off for me and a turn on with CARCHEX ( % 40.00) I've had cars that were brand new and then, have them for years and put so much money into them so having a vehicle protection plan is extremely valuable, especially if I want to keep the maintenance going on beyond any factory warranty ( % 5.28) It's super important, cost-effective and totally worth it ( % 34.44) It's very beneficial for sure ( % 35.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , There was no warranty coverage from the dealer and they couldn’t finance the extended warranty ( % 0.00) I used up all the finance room to finance the vehicle ( % 0.00) I like my salesperson at CARCHEX and he explained extended auto warranty more than anybody else did ( % 50.00) He went more into detail about what the coverage is so I felt I had a better understanding with this CARCHEX ( % 50.00) It was a bit more money but I understood what I was buying more than just spending my money and not knowing what I’m getting out of the deal ( % 50.00) I didn’t have time to keep calling them back and ask questions ( % 0.00) He laid it out there already and that way, I felt I can spend an extra amount of dollars on this product ( % 0.00) When I asked him a question, he knew how to answer it but a lot of the questions that I would have asked were covered before I had the chance to ask them ( % 0.00) I asked the questions that I needed to ask and everything else that he said was extra on top of it ( % 25.00) What need to be covered was covered, like the drivetrain, the engine, the transmission, the powertrain, and the AC ( % 0.00) The heating is not covered and the competition wouldn’t cover it either so I didn’t make a big deal out of it there, and that’s another question I wanted to ask ( % 0.00) Why don’t extended warranty companies cover the heating? Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , The CARCHEX specialist was very nice, easy to talk to, and we worked really well with him ( % 47.11) The plan is good when you have to put the vehicle in the shop ( % 70.00) It saves a whole bunch of money ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I didn’t have warranty left on my vehicle and I know that some of the things can be very expensive in a couple of years, which I didn’t want to pay for so I got an extended warranty ( % -32.50) I got an email from CARCHEX and I liked what I saw so I got them ( % 60.00) Their rep and I have been working together for the last month trying to get me to get it, and I wanted it ( % 0.00) I just had to make sure the time was right and the money was available and I got lucky I caught him right before the new year so I was locked in with last year's prices ( % 27.73) I’m covered from bumper to bumper, my , miles, and that’s awesome for me because I’ll be done paying for the car and still have warranty left ( % 50.00) I haven’t had the chance to use the warranty yet but everything I’ve been explained to and read is all in black and white in front of me in the packet which I got yesterday ( % -8.33) I like that I’m taken care of by CARCHEX if something goes wrong, so I would recommend them very highly to anyone ( % -14.60) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I’ve been with CARCHEX for a while and I haven't had any issues ( % 0.00) I'm in my third year and I’ve had several vehicles with them ( % 0.00) If I had a claim, they took care of it ( % 0.00) The claims process was easy ( % 43.33) I did what the book said and I did what they asked of me ( % 0.00) I had an issue, I filed the claim, I took it to a reputable dealer and they resolved it ( % 50.00) They work around and they do what they can in getting what’s best ( % 100.00) There was a time when I could not afford and I had to cancel out, but CARCHEX worked with me on that ( % 0.00) There were a few times when they drew money out of the account that cost me some overdraft, which they fixed immediately ( % -5.00) Everything has been great thus far and I have recommended some people to them ( % 45.00) If anyone is looking for a company that’s reputable, on point, takes care of the matter, listens and works with you in any instance, CHARCHEX is a company that they need to look into ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I initially purchased CARCHEX five or six years ago so I just rolled the coverage to my most recent transaction ( % 16.67) CARCHEX was listed as a provider of after-warranties on cars not through the dealership, so it was a bit more competitively priced ( % 50.00) I spoke with the rep, Julius, and he was informative ( % 0.00) He followed up with me even when he didn’t have to, and that made it easy to sign up with CARCHEX as opposed to me having to go out and seek stuff on my own ( % 51.67) I haven’t experienced going through the claims process but everything has been relatively simple ( % 40.00) The vehicle protection plan is certainly a trade-off, and I’m happy to have it especially when planning to have the car for an extended period of time ( % 33.81) It's for peace of mind and it helps with the financial risk if something happens ( % 0.00) I would pay any kind of money to not have to worry about the car ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , CARCHEX is an honest company and I trust them with my car ( % 60.00) The process went over smoothly without a problem when I purchased the protection plan ( % 40.00) The rep was courteous, very nice, and knew everything that he should know ( % 69.00) He was also forthcoming and he let me know on the reason why he called and the circumstances around everything ( % 0.00) I understood exactly what he was saying and I felt comfortable with it ( % 32.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , In August I purchased this extended warranty for my Audi that I had ( % 0.00) The car was totaled during the hurricane ( % 0.00) Not to mention that in the earlier part of September I brought the car to the Audi dealership for a tune up and there was something wrong with the engine ( % -25.00) Needless to say the claim was denied ( % -50.00) Then it was resubmitted and the adjuster did not come for days ( % 0.00) I ended up paying for the repair and cancelling to policy ( % 0.00) I spoke with a cancellation rep named Andy who sent me the form to sign and send back ( % 0.00) It was confirmed that it was received ( % 40.00) This is January and the funds continue to be withdrawn from my account ( % 0.00) I then spoke back to Andy and now he states he never got the form back and he now wants to see that the car was a total loss ( % 5.00) All forms sent in again and confirmed and another payment taken from my account ( % 40.00) A refund should have been put into my account but, money continues to disappear ( % 0.00) I have paid almost $ in fees from my bank ( % 0.00) Do not get this warranty ( % 0.00) They are not on the up and up ( % 0.00) I will be contacting consumer report ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , My friend told me about CARCHEX and I signed up with them ( % 0.00) The agent I spoke with was okay and did good ( % 60.00) My questions were answered and I was told everything that was supposed to be involved and other stipulation ( % -12.50) I'm satisfied with CARCHEX ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I looked at CARCHEX up on the net and it is said that they were the best ( % 50.00) They gave me an estimate and explained the coverage but I put it to the side for a while because I had to evaluate the cost-benefit relationship in regard to my car and whether or not I'd normally trade in around five years ( % -7.50) But, our Prius has been so good that my wife and I, after discussing it, decided to keep it ( % 70.00) I finally decided to get the extended coverage in late December because then I would go into the next year ( % -10.00) The rep was adamant in trying to secure the sale ( % 25.00) However, he wasn't overbearing but he was tenacious and I respect that ( % 0.00) They also tried to be helpful and they did well ( % 0.00) I'm hoping that what I read on the net about it being the top provider is true if I should have to use it ( % 28.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I wanted to make sure that if anything happens to the car it doesn't have to be put down ( % 17.22) I purchased a warranty from CARCHEX ( % 0.00) I spoke to someone and they were supposed to be sending me some papers in the mail but I haven't got them and that's been over a week ago ( % 0.00) The protection specialist was fantastic ( % 40.00) We had a great conversation on the phone and we talked like we knew each other from way back ( % 22.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , When I looked it up, it did say that CARCHEX was a really good company, and the model of the car was a few years behind ( % 3.33) The rep did a really good job explaining everything to me ( % 70.00) He broke down all the package plans that they had and he chose the one that best fit me ( % 41.48) I got the silver package, and I signed up over the phone, so it was pretty easy ( % 34.17) However, I cancelled the service in a few days because when I went to see the vehicle, it didn’t even start so I already have a problem ( % -20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , Getting a vehicle protection plan is a hundred percent valuable ( % 0.00) A young man from CARCHEX kept calling me ( % 10.00) He was very nice and helpful, and he worked with me and kept in touch ( % 78.00) In order to get signed up, they got my debit information as well as my address ( % 0.00) Then, they sent me something through my email and told me to look for something that might come in my mail ( % 0.00) I just got it the other day ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I was looking for an extended warranty through the dealer that I purchased the car from, and then CARCHEX came with one as well ( % 0.00) Signing up with CARCHEX over the phone was very easy and their protection specialist was a very nice guy ( % 67.17) It's very important to have a vehicle protection plan and so far, my experience with CARCHEX has been good ( % 44.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , CARCHEX has a nice website and it was easy to use ( % 51.67) When I talked to their representatives, they were helpful and made sense ( % 0.00) They were very patient with me too and purchasing the protection plan was very easy ( % 38.17) Their protection specialist was very professional and he answered all my questions ( % 13.00) He was thoughtful about what I was looking for and he tried to find the products that matched my needs ( % 40.00) He did a super job at that ( % 33.33) I would recommend this company ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , My car warranty has now expired so I looked into CARCHEX and got them ( % 0.00) They are the longest, they have the best geo and they will cover beyond a hundred thousand miles ( % 100.00) The protection plan was easy to purchase and I spoke to a sales associate named Tammy ( % 43.33) She was great and was really listening ( % 50.00) The protection plan is good and I feel a lot better now that I have a warranty on my car ( % 60.00) I’m satisfied with CARCHEX's service and the way that they handled everything ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I’ve always had an extended warranty on my vehicle ( % 0.00) Frank, the rep from CARCHEX, was excellent and explained everything to me ( % 100.00) I'd recommend them in a heartbeat ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I had to make a choice to either rely on the vehicle I had or look at a newer vehicle ( % 0.00) I'm in a better spot to make sure that I get coverage for the "just in cases" because this vehicle that I'm getting coverage for is going to be years old this year ( % 36.67) I looked at all the reviews for all the different companies and CARCHEX seems to have the best reliability ( % 50.00) Purchasing from them was fairly simple ( % 0.00) It was just a matter of providing the VIN number, the mileage, and the payment ( % 0.00) The person I talked to was very persistent in trying to get in touch with me but once we linked up, it went well ( % 20.00) He explained everything in the detail, the detail that I required for the questions I had ( % 0.00) I was confident that I knew exactly whatever I was getting so I went ahead and made the decision to go forward ( % 37.50) Having the plan is invaluable ( % 0.00) Just in the last year and a half, I've already put close to , in repairs myself ( % -8.33) But none of that was for the engine or transmission ( % 0.00) It was just for small things but it crept up ( % -25.00) When those issues come up, you have to have them fixed ( % 10.00) I'm grateful that they're there ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I compared all the policies and prices and Carchex covered more ( % 50.00) Plus, purchasing their protection plan was very simplistic ( % -65.00) I talked to them for about a month ahead of time but I told them that I needed to check out everybody else before I get started ( % 0.00) I had to apologize because I didn’t have time to do my due diligence and I called them back on another date ( % -6.25) Their rep was always good and respectful, though ( % 60.00) Everything worked out and it was a smooth transaction ( % 40.00) I bought the three-year plan and it was the best fit ( % 70.00) I had a great experience with this company ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , Murray did a fantastic job providing me with the information I needed to make a decision to purchase my service plan ( % 40.00) The deal is fair for my high mileage vehicle and I am satisfied ( % 45.33) I may even get my wife to purchase a plan for her Kia ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I previously had extended coverage with CARCHEX on one of my cars and my experience with them was outstanding ( % 16.67) Before that time my extended warranty expired, my specialist, Anthony, started contacting me by e-mail to see if I wanted to get another extension ( % 0.00) He kept in touch with me and let me know about the specials ( % 0.00) Once, I’ve had some repairs done to the car and I had no problem whatsoever with CARCHEX making the payment ( % 0.00) The vehicle protection plan is extremely valuable because the repairs of the cost later depend on what the issue is ( % -6.25) I tell my friends how fantastic CARCHEX is ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I needed explanation of coverage of new policy ( % 13.64) On two occasions spoke with two different knowledgeable representatives who understood policy without hesitation ( % 0.00) Great customer service ( % 80.00) Second time I am using this organization for car protection ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , So far, my experience with CARCHEX has been good ( % 40.00) I wanted an extended coverage because I like that extra insurance, just in case ( % 0.00) Korry, the rep was so nice and outstanding ( % 55.00) I ran into him when me and my mom both purchased new vehicles during the last part of ( % 6.82) We were both looking for insurance ( % 0.00) My mom had a lot of questions and her schedule was crazy but he was patient, informative and very kind ( % 9.00) The information he gave me really helped me have a better understanding of the insurance ( % 35.00) After he explained it to me, I knew it was something that I really needed ( % 20.00) He gave me a sense of peace ( % 0.00) I'm indecisive and I am a question person ( % 0.00) I asked questions, sometimes multiple questions of the same type, just in different ways ( % 0.00) His patience meant a lot to me ( % 0.00) Moreover, he gave the sense that he really wanted to teach me ( % 20.00) He said that he would always be my representative ( % 0.00) I liked that I can just call and speak with the original person who assisted me from the beginning instead of dealing with multiple people ( % 32.50) I was very satisfied with the services ( % 65.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , If you do not have any warranty, you might as well need to get some in case something goes wrong with your car and you can't afford to get it fixed ( % -20.00) A representative from CARCHEX got in touch with me about extended warranty on my Hyundai Sonata ( % 0.00) His name is Bill and he was very nice and pleasant ( % 75.67) I enjoyed talking to him ( % 50.00) While my car does not have , mileage yet, I wanted to make sure that if something happens, I will still have a warranty on my car ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , My representative and sales manager were very helpful, informative, courteous and took all the time that I needed to explain how CARCHEX works ( % 40.00) Their follow up calls let me know that they care ( % 0.00) I look forward to being part of the CARCHEX family ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , Not everybody gets an extended warranty on a car but I made a decision to get one because I intend to keep the car for a while longer ( % 0.00) I researched some providers on the internet and looked at various rating groups ( % 0.00) Many car warranty companies were sort of fly-by-night but CARCHEX was one of three companies that seemed to get consistently good marks ( % 60.00) Their pricing was competitive as well and one of the things they had that was appealing was that you could get your car repaired anywhere and take it to a state certified dealership or car repair ( % 50.00) Some warranty extensions wouldn't allow you to take the car to the dealer if you’re not near one ( % -5.00) Their protection specialists were very pleasant ( % 95.33) They had a scripted presentation and they talked about all the attributes of the system ( % 0.00) Most organizations have a goal to complete the transaction once you call ( % 30.00) During the course of the interview, they were trying to assess because in order to cover the car, they had to find out all the various mechanical pieces of it so they could tailor the best car warranty for me ( % 50.00) They looked my car up and had questions such as what’s the car, what’s the VIN number or does it have power steering ( % 0.00) They also asked me if my car has GPS or a navigation camera to which I replied yes ( % 0.00) So, at closing, they gave me the policy and the cost ( % 0.00) We proceeded but then their rep said she found a better policy for me that was a year longer and a bit cheaper ( % 50.00) I was pleased with that and they wrote that policy for me ( % 50.00) She told me that I’d get my policy in the mail in a couple of weeks and I could go on the web for the meantime and look at the sample policy ( % 0.00) I looked at it on the web and the policy had everything she said except it had one provision that states there's an additional coverage if I choose to have a backup camera and GPS navigation system ( % 0.00) I had those things but the specialist didn’t mention anything about additional coverage or if I wanted it ( % 0.00) So, I called them back when I got their email and told them my situation ( % 0.00) I spoke to somebody else who looked up my contract and she told me that I’m good and covered ( % 70.00) The price the specialist quoted included the additional coverage and she added it for me ( % 0.00) It was what I wanted but she should have told me about the additional coverage that she added ( % 0.00) All in all, my experience with CARCHEX was very congenial ( % 20.00) They had me at hello and I won the right policy ( % 28.57) They treated their customer as a valued client who they weren’t going to forget as soon as they hang up the phone ( % 0.00) And I got the impression from them that they’re pretty reliable and they would be there for you in the event that you need their services ( % 25.00) As opposed to others who forget who you are once they got their money and their auto pay set up ( % 0.00) If somebody else asked me about getting an extended warranty, I’d tell them to call CARCHEX ( % 0.00) They are very straightforward, upfront, and sincere ( % 49.38) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I went on ConsumerAffairs and searched for extended warranties when the warranty that I purchased from the dealership expired ( % 0.00) Endurance was number one, followed by CARCHEX ( % 0.00) Endurance wanted a large down payment that I didn't have at that time ( % 2.94) So I went with CARCHEX, and even though I had to pay the premium at that time, the lady that I dealt with was willing to work with me and wait until my pay period and still keep me within what they had quoted me with ( % 25.00) She was very tentative to the customer, explained everything, and sent me the information so that I can read it ( % 20.00) She also checked in with me every day, which I appreciated ( % 20.00) It was a very easy transaction and I didn't feel like I was rushed ( % 56.33) She did an awesome job not being pushy, going over what would work and what wouldn't work and considering my budget and what I can afford ( % 100.00) I made a mistake unknowingly online because once you logged in, they already pre-filled the information when you look at the sample and click on the contract ( % 0.00) And it pretty much said that I was committing to that plan ( % 22.50) But she called me and told me how she knew I didn't want that plan since we discussed it ( % 0.00) I told her that I haven't picked a plan yet ( % 0.00) So she cancelled it because it was not what I wanted ( % 0.00) I also appreciated that ( % 20.00) This warranty is very valuable to me ( % 20.00) It gives comfort and reassurance to my nerves that I'm covered since I don't have the money for major parts ( % 6.25) This is the first time I've had to do this ( % 25.00) Normally, I flip cars, but due to my credit and some other personal things that have been going on, I have to stick with the vehicle that I have ( % -2.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , Due to the age of my vehicle, I decided to purchase an extended coverage to save money if something ever happens to it ( % -12.50) I talked to a couple of other providers and I like the CARCHEX salesperson better ( % 18.75) He was very helpful and he answered all of my questions ( % 20.00) He did a fantastic job ( % 40.00) I got their protection plan two days ago ( % 0.00) It's really very important to have a vehicle protection plan ( % 52.00) Therefore, I would just recommend CARCHEX to anybody else ( % 0.00) I had a great experience with them ( % 80.00) The price on it is good and it has great coverage ( % 75.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I don’t have many miles on my vehicle and I’m not going to trade or sell it because I wouldn’t get enough for it to make it worth my while so I figured I’d try to get an extended warranty ( % 26.67) CARCHEX has better ratings at Better Business Bureau and then they told me that they were administered by another third party ( % 33.33) They also said they were insured by another company and when I looked up online and saw the ratings, they sounded pretty good to me that’s why I went with them ( % 47.50) I had a good experience with CARCHEX ( % 70.00) They treated me nice and talked to me well ( % 60.00) So far, I haven’t gotten the policy in the mail yet but all are great ( % 45.00) Purchasing a vehicle protection plan went really easy ( % 43.33) I just told them what I wanted and they told me what they could offer ( % 0.00) They gave me the price and I had checked with some other companies and thought that was a pretty good deal ( % 27.50) Having a vehicle protection plan is valuable considering the type of vehicle I have because it’s a Hudson Diesel four-wheel drive Crew Cab ( % 0.00) If something goes wrong on it, it can get expensive ( % -50.00) Overall, I am satisfied with CARCHEX ( % 25.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I bought a used car and I was worried that it was going to break down later on ( % -7.78) I’d love to put the warranty on it, so I don’t take hit in the back ( % 25.00) It’s an insurance policy when something bad goes with the car ( % -70.00) Usually, it’s the engine and transmission, the most important things in the car ( % 21.67) When those two are messed up, especially the electronics, the car won’t turn ( % 0.00) Purchasing a plan from CARCHEX was easy and convenient ( % 43.33) I'd recommend giving them a try ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I kept getting notifications that my warranty has expired so I finally got an extended coverage ( % 0.00) Since I was with CARCHEX before, I went with them again ( % 0.00) Their purchasing process was good and the rep I dealt with was helpful ( % 70.00) It's good to have an extended coverage and I would recommend CARCHEX ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , When the warranty on my vehicle had expired a couple of years ago I got an email from CARCHEX inviting me to consider doing an extended warranty ( % 0.00) I spoke with someone on the phone and he was very nice ( % 78.00) He answered all my questions and explained everything ( % 0.00) Most recently I talked to Shawn and he was very helpful ( % 23.33) He explained things to me, followed up with me and was able to give me a little bit of a price break ( % 15.63) My mechanic also had to deal with them on a couple occasions and I think those went smoothly as well ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , My existing CARCHEX coverage was expiring and I renewed with them ( % 0.00) Buying the plan was painless and their specialist was wonderful ( % 100.00) I didn’t feel like I was being sold a used car, which was nice ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I had coverage through CARCHEX before and I talked to their people about getting the warranty again ( % 0.00) I had to get the Platinum this time as I couldn't afford the Titanium like I had before, and it was a little bit different on stuff ( % -9.38) They did not explain a whole lot and they just sent me the catalog ( % 20.00) Also, I had a problem the first time when I had to use the warranty since they wanted me to use some generic part that didn't have any warranty on it ( % 12.50) So, we went and got the parts from Ford ( % 0.00) I didn't like that and that aggravated me ( % 0.00) Nonetheless, having a vehicle protection plan is good with the new vehicles ( % 41.82) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , Ryan ** is a wonderful representative for your company ( % 100.00) Not only did he professionally assist me with this transaction on another auto purchase but he also helped me find insurance coverage on the same day when my insurance company's system went down and they were unable to provide proof of coverage for my purchase ( % -11.11) He's a great guy! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I wanted to get an extended warranty, so I called around and asked for information ( % 0.00) The people from CARCHEX were friendly and they thoroughly assisted me ( % 37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I bought a very expensive used car then I went on the internet and looked at the reviews for coverage providers ( % -65.00) The ones for CARCHEX were all great ( % 80.00) They’re a competitor of Endurance and at the end of the day, I listened to the reviews, spoke to the CARCHEX rep that I went to, Julius, and ended up buying a policy from him ( % 0.00) He was so nice and I liked his demeanor as well as his knowledge of the product ( % 60.00) He sounded very believable and I believed him ( % 65.00) Also, the process of purchasing the extended coverage was very easy ( % 56.33) A vehicle protection plan is extremely valuable ( % -12.50) It’s a great thing to have but hopefully I’ll never have to use it ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , Bill, the CARCHEX sales rep, kept following up with me without pestering and seeing what else I needed to help make the decision in buying the protection plan ( % 0.00) That was good ( % 70.00) I did everything over the phone with him ( % 0.00) He was great ( % 80.00) He just made it ( % 0.00) I have no problem referring people to him ( % 0.00) There was no pressure ( % 0.00) I’m in sales too so I know the difference and he just answered every question ( % 0.00) He was very professional ( % 13.00) It was never like we got to do it today or the bargain goes away thing so I went with him ( % 0.00) Now, I know how it all goes if I ever got to use it and Bill said to call him if I got a problem ( % 0.00) So I got his direct line number and I respect that ( % 10.00) He just did what he should do ( % 0.00) He earned whatever commission he gets ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , My -year-old vehicle only has , miles on it and I want to keep it for a few more years ( % 10.00) However, I certainly don’t want to put a lot of money into it ( % 21.43) I saw a CARCHEX recommendation in one of the NEA magazines I received and I thought they would help solve that problem ( % 0.00) Getting my plan was very easy ( % 56.33) The fellow who handled my call was very knowledgeable and friendly ( % 28.75) He did a very professional job in handling my case ( % 13.00) The likelihood of a part failing gets more likely the older the vehicle gets, even if it's not used much, making my protection plan very valuable ( % 21.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I purchased a used vehicle ( % 0.00) The very next day I went online to find an Extended warranty for my vehicle ( % 0.00) I called and spoke to a representative regarding my vehicle and was advised that with the plan I was purchasing everything would be covered ( % 0.00) I started to have problems with my vehicle after about months and took it into the dealership only to find out that the issues I was having with my vehicle were not covered because they were pre existing, mind you I just bought my car months prior ( % 0.00) I request a refund because at this point what can I trust will be covered since I purchased the vehicle used and the warranty coverage I purchased to make sure I was covered doesn't cover anything ( % 50.00) I was told I would receive my within - days from the date of cancellation ( % 0.00) I cancelled my policy with them on //, as of today // I still do not have my refund and when I call to find out where my refund is I just get transferred to voicemails and no one has any answers ( % 0.00) So BUYER BEWARE ( % 0.00) THIS COMPANY IS A RIP OFF ( % 0.00) ( % 0.00) ( % 0.00) SAVE YOUR MONEY AND FIND A MORE HONEST COMPANY ( % 55.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , It's nice to have a warranty instead of coming out of pocket every time something happens ( % 60.00) For my last warranty, I had a few wear and tear items that I needed to get fixed ( % -3.33) That was a decent amount of money ( % 16.67) I didn't want to run into that and not be able to fix it ( % 50.00) I did an internet search and read all the reviews ( % 0.00) CARCHEX had a few options come up ( % -20.00) They had a lot of plan that you can take and thing that you can eliminate ( % 0.00) It was like more of a versatile plan, and that was why I liked it ( % 55.00) CARCHEX called me and we went from there ( % 0.00) I did a comparison online based on my car and what I needed ( % 0.00) My representative, Eric, asked me information about my vehicle and what I would need covered ( % 0.00) I told him what I needed so he gave me at least three plans to look at ( % -30.00) It took me a couple of days to look at it ( % 0.00) I had to do my budget to make sure I could afford it ( % 50.00) We had probably a -minute conversation the day I purchased it, with me asking questions and him answering them ( % 0.00) Everything I asked him, he either referred me online, or sent me or answered it personally ( % 0.00) He was clear ( % 10.00) It was phenomenal customer service ( % 50.00) He wasn't just like "take this or leave it" ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , The process of signing up for CARCHEX and their price were great ( % 80.00) And Bill, their representative, did an outstanding job in helping me out ( % 50.00) He was very courteous and professional, and he always followed up with calls if I couldn't handle the information he required right at the moment ( % 38.86) He had great communication ( % 80.00) He gave me the plans I wanted, which was a big plus ( % 0.00) And he gave me certain discounts that were available at that time, which I appreciate ( % 30.71) I had some questions and he answered it very quickly and he gave me really good insights on the overall coverage of the warranty ( % 37.78) It is nice to have a warranty in case something comes up that I cannot fix myself ( % 60.00) It would be a great idea to possibly extend all of my vehicles and since I wish to use a six-year extension, it would be nice to have a reliable company ( % 46.67) The company I worked for gave me a slight discount for CARCHEX ( % -16.67) I just received my package today ( % 0.00) And I've been really taking an opportunity to actually use CARCHEX ( % 10.00) If I ever come across a friend who needs a warranty, I will let them know about CARCHEX ( % 0.00) And I've already told my co-workers that it is available out there ( % 40.00) So, they're aware of it ( % 25.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , Having a warranty is really important because if your car breaks down for any reason and you can't afford the high maintenance, it is there so that way you won't have to pay an arm and a leg just to get something fixed on your car ( % 12.61) I signed up with CARCHEX about two weeks ago ( % 0.00) The rep was nice, kind and respectful ( % 56.67) He provided me with the information that I needed and got straight to the point ( % 20.00) He didn't sugarcoat anything and he was reasonable ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , When I bought my vehicle in June, I wanted to make sure that I have extended coverage if it breaks down and I don’t have the money to cover it ( % 17.22) My mom is with CARCHEX all through other coverage and I got a vehicle protection from them too ( % -12.50) I had an awesome experience with their salesman and he thoroughly assisted me ( % 100.00) He was great and had a lot of charisma ( % 80.00) He talked very excitedly and made me want to buy ( % 48.75) Having the vehicle protection plan is very, very much valuable ( % 26.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , It’s been a week since I signed up with CARCHEX ( % 0.00) My car is expensive and I don't want to pay for it ( % -50.00) But one of the reps upped and left and became a crypto trader ( % 0.00) And then my warranty went up for about three weeks with no call ( % 0.00) But I had a followup call with Keith and he was nothing but knowledgeable and amazing ( % 60.00) He did a good job ( % 70.00) The only thing was I had a referral call CARCHEX and he knew what I paid ( % 0.00) He had something similar in value to mine ( % 0.00) CARCHEX did not help him the way they helped me which was pretty disrespectful towards me and towards the person that I went out of my way to go and give the business to ( % 25.00) They can't quote somebody $ then drop the price % more than that ( % 50.00) If I tell somebody about my great experience, they'd expecting to get the same customer service or something that's of similar value and equipment ( % 26.67) But CARCHEX quoted him at something and didn't offer to even price match ( % 0.00) He ended up not signing with them ( % 0.00) If I give them a referral, they are going to make money no matter what ( % 0.00) They could at least attempt to bring the money in versus "Here's your quote ( % -30.00) Sorry ( % -50.00) That's it ( % 0.00) " Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I purchased a car that I plan to keep for a long time and thought I could use an extended coverage ( % -5.00) I researched on top-rated aftermarket extended coverages and I went online to purchase CARCHEX ( % 0.00) It was a good experience and the protection specialist was very good ( % 80.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , CARCHEX had the best thing as far as mileage was concerned at that particular time ( % 42.22) My factory mileage was going to go out at , miles and I had the coverage for it, but CARCHEX had coverage of up to , ( % 0.00) When I changed banks, my direct deposit got closed up and their rep happened to call me back and told me to get back on board ( % 0.00) They waived the premium for the first month which sounded good to me ( % 47.50) The specialist answered everything that the rep needed to know, professionally, and he told me that he was going to send out the paper that would confirm all the coverage and everything ( % 10.00) However, I haven't gotten it yet ( % 0.00) But, they did a real good job and I feel satisfied with the way that I was taken care of on the line ( % 75.00) Everything that I'm concerned about was covered ( % 0.00) I would recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I bought a CARCHEX warranty for my car and the rep that I talked to was great ( % 80.00) He broke down what they cover in comparison to typical warranties and explained it ( % -16.11) I was amazed at how much they actually cover in their warranties ( % 10.00) They have one of the best warranties out there ( % 100.00) Also, I’ve known someone who has them and they said they’re pretty legit and everything was just taken care of and that it was great ( % 52.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I was going to buy a used car and I wanted to make sure I would be protected ( % 50.00) I spoke to three or four companies and the person I spoke to at CARCHEX exhibited the best customer service in explaining everything, the prices and IN working with me ( % 100.00) I trusted him ( % 0.00) I had a unique situation and he worked with me on it ( % 37.50) He was understanding ( % 0.00) I sent them an email over the Christmas weekend and he responded first thing Christmas night or Tuesday morning ( % 25.00) Then, we had a number of phone call follow-ups and he was right on the ball ( % 28.57) When I said, "Well, I would be available at these times," he was right there ( % 34.29) I was looking for something with a little bit more miles and this or that, and he worked out a plan ( % 15.63) It was his customer service and there was no high pressure ( % -8.00) I didn't feel he was trying to squeeze me on anything ( % 0.00) I've already recommended CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I have a car that’s newer which has more upgraded features in it like bells and whistles so I figured I should look into getting it a warranty ( % 50.00) CARCHEX came in top-rated for a place that would do work in California and was considerably cheaper than what Tornado wanted ( % 10.00) Their rep explained everything, answered all my questions, left me his contact information and emailed me everything right upfront before I made decisions ( % 14.29) I sat on it for about seven days and did some research and took only a couple of minutes to complete the purchase when I decided to do it ( % 5.00) The specialist I worked with was positive ( % 22.73) He too answered the questions I had, followed it up every other day, and asked if I had any questions ( % -12.50) He was very patient and never showed that he was getting frustrated ( % -25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I used CARCHEX once in the past for another vehicle and they had done fairly well ( % 22.50) We decided to use them again and purchasing the protection plan was easy ( % 43.33) They explained everything well and the rep was really friendly and helpful ( % 37.50) Having the plan is important for me and it's worth it as the mechanic's fees are high these days ( % 28.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I bought the Silverado and Camaro brand new and I had them covered by CARCHEX for a year now ( % 13.64) My experience with CARCHEX has been good so far ( % 40.00) The guy at CARCHEX didn't give up on me ( % 0.00) He'd text me and let me know about the promotion and if my term is running out ( % 0.00) He also gave answers to my questions ( % 0.00) When the light wouldn’t come on but bright in my Silverado, the salesman submitted a claim to CARCHEX for me ( % 55.00) However, it was something electrical that they didn’t cover ( % 0.00) I had to cost it out of pocket and it's the same thing with the Camaro, and I wasn’t pleased with that ( % 25.00) But when I asked him what they cover, he told me the package deal and I figured I don’t want to replace the motor or a transmission ( % 0.00) The experience was wonderful, overall ( % 50.00) It's satisfying having a vehicle protection plan and I just recommended someone with the policy ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I needed extended coverage for my vehicle and purchasing from CARCHEX was fairly easy ( % 43.33) I just had to do a couple of phone calls and a couple of emails and that was it ( % 0.00) However, I looked at the average amount paid opposed to the amount received to pay it out for a year breakdown and it doesn't cover what I paid ( % -15.00) Say I pay a thousand bucks and the average payout for an extended warranty is at $ ( % -15.00) On average, I have lost at $ ( % -15.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I have a leased vehicle for four years and it was covered for three ( % 0.00) The coverage was running out and I decided to purchase an extended coverage for it ( % 0.00) But a lot of providers didn’t offer one-year coverage ( % 0.00) I then went with CARCHEX and they were $ cheaper than some other ones ( % -12.50) The price is decent for what the package is supposed to include and the purchasing experience was smooth ( % 28.33) They gave me a quote then I went and checked GM and I didn't like theirs to take a look ( % 0.00) I called CARCHEX back in and set up the terms with them ( % 0.00) Their rep was very knowledgeable and did a great job ( % 50.00) There was no pressure ( % 0.00) Having the vehicle protection was more of a peace of mind ( % 50.00) The truck's only three years old but still, I'd rather put that out than turn around and have something come up for $, ( % 5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I called CARCHEX to check on my plan, and the gentleman on the phone mentioned that there are some better deals as well so we changed the plan that I had ( % 50.00) I couldn't finish the transaction right at that moment so I told him to call me back in an hour which he did ( % 14.29) We wrapped up the call ( % 0.00) He was great, very courteous, and listened to my concerns ( % 79.00) He helped me with everything that I needed, and it was an outstanding experience ( % 50.00) The person who handled my account when I first got the service was great as well, and he called me again to renew it ( % 52.50) I've had two cars covered with CARCHEX and I renewed twice ( % 0.00) It is extremely valuable to have a vehicle protection plan ( % -12.50) I've had to file two claims ( % 0.00) I just went to the dealership and they contacted CARCHEX and then everything was handled by the dealership ( % 0.00) I had no issues with getting my parts covered, and everything went smoothly ( % 40.00) CARCHEX's service has been great ( % 80.00) There's always somebody available to help you ( % 40.00) They offered the best rate and coverage, too ( % 100.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , We called different companies and CARCHEX was among the ones that were recommended to us online ( % 0.00) We tried them and liked the response, the way Ben talked to us and the way he presented everything ( % 60.00) He was also very diligent ( % 20.00) Moreover, he instilled enough confidence and their follow up was very good ( % 45.50) We're pleased with what we were told and we're very happy with the pricing and coverage ( % 75.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I purchased a used vehicle that didn't come with any type of a warranty ( % 0.00) I always like to have some sort of protection especially with these newer vehicles and the electronics on them ( % 0.00) While I’m making payments on the vehicle, I like that I've got some option to fall back upon that will cover a problem that I can't control or fix myself ( % 0.00) I sent out a whole bunch of flyers and did a little searching around ( % 0.63) I don't navigate around very well on computers but, I did what I could do and ended up sending a flyer out ( % 20.00) Apparently, when you did that online, it goes out to multiple little branches or people that have their fingers in it ( % -4.58) I got a response back right away from another company which I mistook for the company that I was originally looking at and I went ahead and purchased from them ( % 22.02) I found out later on that it wasn't the one that I thought it was and I ended up canceling it ( % 0.00) I found out later on, that companies have to be licensed in the state of California where I live so I was limited in that way too ( % 2.16) CARCHEX was on the top of my list for a car warranty in California ( % 50.00) Buying the warranty from them was simple and I had spoken with their salesman a couple of different times ( % 0.00) I ended up purchasing the vehicle and bailed out of a warranty that they offered also ( % 0.00) I reassured him that I want to purchase it but I want to make sure I get my money back before I could jump into something else ( % 25.00) He was very good and very helpful ( % 55.50) I spoke to him three times and he wasn't pushy at all ( % 0.00) He was a great guy to deal with ( % 80.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I had a warranty when I bought my jeep, but it expired so I shopped around for a new one ( % 13.64) I spoke to a specialist from CARCHEX and he was very helpful ( % 20.00) He explained to me very well the different warranties as far as which one covers which, including the pricing so I stayed in my affordable price range ( % 10.00) I have a second car that has a warranty when I bought it but when the warranty runs out, I’ll put it under CARCHEX as well ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , I just bought a vehicle so I looked into getting an extended coverage ( % 0.00) CARCHEX has a good price for the components that it covered and it was a lot more compared if I would have gone with the dealer ( % 60.00) The rep who I spoke with was the sweetest gentleman ( % 0.00) He was very kind and explained everything and was just a blessing to me ( % 78.00) I love CARCHEX ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2018/1
Original review: Jan ( % 37.50) , Ryan was courteous, very knowledgeable and attentive to my questions, concerns and needs ( % 40.00) Ryan was a great company ambassador for Carchex ( % 80.00) He helped me make a very good choice on a extended warranty for my Cadillac SRX ( % 91.00) When comparing this plan to competitors, I feel very comfortable with my choice ( % 52.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I was planning to keep my car for a long time, so it’s good to have the security of having an extended warranty just in case ( % 32.50) CARCHEX had the best options available, and they got more for their coverage than someplace else ( % 63.33) Purchasing the plan from CARCHEX was simple and easy ( % 21.67) I was trying to do it when I was away in Florida at a meeting ( % 0.00) The rep was patient and waited until I got back, and then I called her again ( % 0.00) She was very nice and knowledgeable, and she helped explain the tech pack to me ( % 78.00) I’m just waiting for my documents but other than that, everything is good ( % 28.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I called to check for a quote and talked to a guy named Joseph ( % 0.00) He was really good to persuade me to go with CARCHEX by breaking everything down to me and explaining all the hidden fees that the other companies try to hide from you ( % 6.32) He was really nice ( % 60.00) I called back and there was another guy who I spoke to ( % 0.00) He was also professional and courteous ( % 35.00) I'm satisfied with the service so far and I hope to continue being satisfied ( % 36.67) I already referred CARCHEX to somebody ( % 0.00) These days, it's good to have an extended coverage for your vehicle ( % 70.00) It made me a little confident and it helps me sleep better knowing that I have nothing to worry ( % 27.08) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I have an extended warranty policy on my other car ( % -12.50) I also have a Cadillac which is very expensive to keep up, so I decided to try to get a warranty on it ( % -65.00) I called CARCHEX to see what they offered, and the rep tried to help me out and explained everything to me ( % 0.00) They sent me my information and now I just got to see if it worked as good as the other warranty company that I’m dealing with on my other car ( % 15.00) But I would and have recommend CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I had a three-year plan with CARCHEX before ( % 0.00) A friend had them for a few years and they filed claims ( % -20.00) They said there were no hassles and it was easy so, I was comfortable signing up with them ( % 41.67) Then, I signed up with them again ( % 0.00) It took me a little while as I still had a plan left on the car ( % -9.38) They just called me a little too early for me to be thinking about renewing ( % -4.38) Even now, I still have three months or left on my vehicle ( % 0.00) But they were patient ( % 0.00) Whenever I have a question, their reps were there and answered all my questions ( % 0.00) The original one I had changed but someone else quickly picked up and called me back ( % 23.61) If my car breaks down, I know all I'm paying is the $ deductible ( % -15.56) I recommend CARCHEX all the time ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I owned a BMW and CARCHEX showed up when I looked for a BMW warranty ( % 0.00) The representative called me and she was courteous and knowledgeable ( % 60.00) She assisted with whatever was required that time and I took the warranty ( % 0.00) Having the CARCHEX protection plan is a little expensive but it’s definitely valuable to have peace of mind ( % -22.92) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , Having a protection plan is very valuable because vehicles can be very expensive to work on ( % -22.50) I’ve always had extended vehicle coverage on all the vehicles I’ve had ( % 0.00) I just bought this vehicle about five months ago and all that was left in it was a drivetrain warranty ( % 0.00) I wanted a better warranty on it so I looked into about different providers and compared most of them as far as what they had to offer and the pricing ( % 27.50) There were two of them I was down to, and CARCHEX called and asked me if I had made a decision yet or not, and they got lucky ( % 8.89) They answered all my questions, so that was a good thing ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , Carchex came out good in the ratings and in taking care of the customers ( % 70.00) I had a nice conversation with their rep ( % 60.00) She knew all about the plans and the ins and outs of the plans too ( % 0.00) It’s good talking to a person about something I’m buying and she knows everything about it ( % 70.00) Also they were laid back and they were not pushing me to buy a product ( % 0.00) The vehicle protection plan is very valuable for me because anything can happen to an automobile ( % 20.00) When I don't have a warranty, there's a big cost at the end where I try to pay out of pocket ( % 0.00) ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , We bought an older model car and there was no warranty on it, so we needed one and went with CARCHEX since there was no down payment ( % 12.22) The purchasing process was smooth and relaxing ( % 40.00) They gave us what we needed for the timeframe that we needed, and covered what we were looking for ( % 0.00) The rep was knowledgeable, friendly and did what he had to do as far as service ( % 23.75) He was able to answer questions and gave his number so I could contact him directly ( % 30.00) It was a good experience with their customer service but the actual warranty doesn’t kick in until days later ( % 23.33) It’s better having it than not and I would definitely recommend them to a friend ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , CARCHEX kept on reaching out to me so I told them to go ahead and sign me up for an extended coverage for my vehicle ( % 0.00) It seemed that I had been pressured a little bit because I didn't have money to do it at the time ( % -18.75) It's still going to be rough and a cheaper plan would be helpful ( % -10.00) But they were friendly and it's nice to have the extended coverage in case something happens to the vehicle ( % 48.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , An extended coverage was an investment that I wanted to keep and I was also tired of other companies calling my cell phone ( % -26.25) I did my research and I liked CARCHEX’s rating ( % 60.00) Their rep was very knowledgeable and polite, and he looked into what I wanted and not just trying to make a sales pitch ( % 20.00) That was very refreshing ( % 65.00) I have a high-end vehicle that if something goes wrong with it, I know that the part and labor would cost astronomically ( % -50.00) So, having an external account is very valuable and makes me feel better ( % 23.33) Future potential customers should do their research and look into a vehicle protection plan for themselves ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I've used CARCHEX before and it was useful ( % 30.00) I know it works and how it works ( % 0.00) Plus, I know that it is a reliable company ( % 0.00) I stopped using them since I couldn’t afford it anymore ( % 0.00) But now that I can afford it again, getting back into it was easy ( % 21.67) However, the rates are expensive ( % -50.00) Other than that, I'd recommend getting them ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I went on the internet and looked at the ratings of warranty providers for a used car that I bought which got a lot of miles ( % 0.00) CARCHEX was highly rated by Consumer Reports over others, so I went to them ( % 16.00) Purchasing from them was easy ( % 43.33) The first person I dealt with was tremendous and wonderful ( % 52.78) He was always very up the scale and helped me every inch of the way ( % 20.00) He also answered any questions and what he couldn't answer, he got back to me later and answered them ( % 0.00) I had an extremely good experience overall ( % 35.00) Give them a shot and see what they could do for you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I had a protection plan on a prior vehicle and it's very valuable ( % 10.00) Three years into the thing, my transmission crashed and burned, so it’s very nice to have ( % 78.00) My car now has minimal mileage and in good shape but it's seven years old ( % 23.33) I want to keep it around for a bit longer and it’s at a point where big-ticket items start to go ( % 0.00) I’m retired and on disability, and my retirement check is nowhere near it ought to be ( % 10.00) I'm not in the position to shell out a couple of thousands of dollars for a new transmission or things like that without going into debt ( % 13.64) I'd rather not do that if I can avoid it, and an extended warranty seems to be the smart thing to do ( % 21.43) I started the process with CARCHEX a year and a half ago, and then, I got sick ( % -44.05) Everybody was very patient with me getting my life back in order so I could get the program ( % 10.00) They’re very pleasant, friendly and understanding ( % 66.42) They wanted a decision as soon as possible but gave me a day to think about what they were offering ( % 0.00) They gave me multiple ways to contact them so that whichever way worked for me at that moment, I could get a hold of them ( % 0.00) All these made me feel a little more confident that when something does happen that I'm going to have somebody on the other end of the line who's going to listen to what I'm saying ( % 17.19) Everything has gone quite smoothly and compared to all the other ones I’ve talked to, CARCHEX is wonderful ( % 42.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , The extended protection is extremely valuable especially when the car gets older ( % 1.39) So far, I've had CARCHEX on two cars ( % 10.00) My purchasing experience was excellent as well as their specialist ( % 100.00) He answered all the questions and he was extremely knowledgeable ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I looked online and found CARCHEX ( % 0.00) They were rated one of the best and I gave them a call ( % 100.00) The CARCHEX rep explained everything extremely well to me and I had a very good conversation with him ( % 39.25) Buying the plan was very easy ( % 56.33) I was parked in a parking lot and I was able to do it quite easily ( % 46.67) Having a vehicle protection plan is very valuable for me, especially when it is an older model car and it's out of warranty, something's going to happen, eventually ( % 12.22) No matter how well you're taking care of it, things break ( % 0.00) I would tell friends to give CARCHEX a call ( % 0.00) Depending on how much you're willing to spend, they have different policies ( % 15.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I got a car that is not brand new, so I needed to have an insurance ( % 13.64) I got mine from Carchex, and the guy I dealt with was very nice and efficient ( % 78.00) He was also able to assist thoroughly and explained what the coverage was ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , Having the extended cover warranty on a vehicle is nice and I have always done it, but it's the first time I have CARCHEX ( % 42.50) It was handy and it came in the options with the papers so I checked it out and found it decent ( % 38.33) However, they need to have a nationwide connection where one can call or go online, check out and make comparisons on the whole insurance carriers for the new one, and see if it goes from state to state with a good coverage where it won't try to blow one out with a lot of expenses ( % 34.55) Also, when I hit my car and put a little dent in it, CARCHEX didn’t want to pay for it ( % -18.75) But it was nothing serious ( % -33.33) They’re reasonable compared to other providers as long as one doesn't have to pay exuberant prices ( % 1.88) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I have had my vehicle for a while, and there were no major problems with it but it's getting up in miles ( % -3.13) I purchased an extended warranty from CARCHEX, and their representative was good and answered my questions ( % 70.00) CARCHEX covers wear and tear, and I would recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I'm an older person and having an extended warranty gives me some security ( % 16.67) If I'm traveling and on the road, having a coverage is helpful ( % 0.00) Someone from CARCHEX called me, and I discussed everything with one of their representatives and decided that I would switch from the company that I had because although CARCHEX cost more, they have a better package, and then I would be getting additional mileage coverage that I didn't have with the package that I had ( % 50.00) The reps I spoke with were pleasant and easy to talk to ( % 58.33) They weren't pushy and were patient with me and gave me the opportunity to get the package when I was able to ( % 50.00) Overall, I had a good experience ( % 35.00) When I asked them to call me back and unfortunately, I wasn't able to respond to them as I have expected it that time ( % -2.50) But they called me back at a later time as I asked ( % 0.00) I would recommend CARCHEX ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , The sales rep at CARCHEX was a nice guy and he made sense about some things we were talking about ( % 60.00) He did a wonderful job and purchasing the vehicle protection plan was easy ( % 71.67) Having it is very valuable ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , CARCHEX's policy seemed like it was the best one that I've seen ( % 100.00) The purchase was easy and the plan was very valuable ( % 31.67) Ryan, the representative, was very helpful ( % 20.00) He was very thorough of what he was explaining ( % 20.00) He was excellent in customer service and he was the main reason why I got the policy ( % 58.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , Having a protection plan for my car is very valuable ( % 20.00) I want to keep my car for as long as I can, and with a Camaro, the parts are very expensive ( % -35.00) My current warranty kept declining everything I sent ( % 0.00) I work for a security company which uses ADT and they gave us a discount ( % 0.00) I checked into CARCHEX and it covers more than what I have now and is cheaper ( % 50.00) Their rep was really nice and respectful ( % 55.00) He described the warranty in very good detail and was a good guy in general ( % 55.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , My auto coverage had run out, and I’ve been doing some due diligence on the internet trying to find a decent warranty company ( % 2.08) I ran across CARCHEX and did some more due diligence on it ( % 18.75) The three other companies I called were not really interested in anything but getting the check ( % -12.50) They gave me the runaround every time I would try to call and tried to sell me extra coverage ( % 0.00) But CARCHEX didn't ( % 0.00) They told me what I wanted is what I get ( % 0.00) The protection specialist was really professional, courteous, and treated me with the utmost respect ( % 35.00) He wasn't trying to upsell me ( % 0.00) And I told him I would call him back once I do a little bit more due diligence ( % 4.69) I'm happy to have a protection plan ( % 80.00) It is really good to have a warranty on your car because, with the newer cars, all of the equipment and the computer checks are computer-based now ( % 70.00) The local mom and pop shops can't work on the car anymore so you have to take them in ( % 0.00) Most of the mom and pop shops don't have the resources to access the warranty that CARCHEX can offer ( % 50.00) I was really grateful and I feel lucky to talk to CARCHEX ( % 26.67) It was an outstanding experience ( % 50.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I've had CARCHEX extended warranty before and I do not deal with people that band-aid things ( % 0.00) When I called them, I got the right kind of person to talk to ( % 44.29) At first, I thought they forgot me ( % 25.00) Then, they called and I gave my credit card ( % 0.00) Their rep was excellent ( % 100.00) We were laughing and having a good time ( % 70.00) He explained a lot of things to me ( % 0.00) It's going to take a month for the warranty to go into effect and I will get a notification ( % 0.00) My experience has been great ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I reached out to CARCHEX looking for a free quote and one of their associates emailed and then called me back ( % 20.00) He was very persistent and he gave me the information ( % 20.00) He was very knowledgeable and explained everything regarding the warranty and how it worked ( % 20.00) I told him I needed some time to think about it because the dollar amount was kind of high ( % 38.00) I knew the price range I was trying to stay in, and he was very thorough and very appreciative of it, but he was continuously calling me, a few days after a few days ( % 14.50) But I understood that they were doing their job ( % 0.00) It was the same warranty that I was looking at from other companies, and because I had done a little bit of homework and research and knew that that was the warranty that I wanted, their price was the best ( % 17.19) Their team was very thorough in explaining all the benefits of the plan to me ( % 20.00) The vehicle protection plan is worth having, especially if you don't have plans on purchasing a new vehicle every three or four or five years where you get the factory warranty with it ( % 14.55) I like my vehicle, and I would rather pay a few thousand dollars for an extended warranty than spend $, or $, on a new car ( % -3.18) I'd definitely recommend CARCHEX ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I was searching for an extended warranty and saw that CARCHEX is one of the top ( % 50.00) When I looked at it, they offered a warranty that other companies don't offer ( % -12.50) For example, if an item needs to be replaced, they replace it ( % 0.00) It doesn't have to be broken until it's replaced, plus a few other things too ( % -24.17) The rep I spoke with was great ( % 80.00) Everything he told me was what I wanted to hear ( % 0.00) The price was very competitive and they deal directly with the dealers ( % 15.00) I've read a lot of great reviews and not happy reviews as well ( % 20.00) Nonetheless, everything was great ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I'm very pleased with CARCHEX ( % 65.00) My wife has a Hyundai Santa Fe that she bought new and it has a bigger engine ( % 6.82) It has leather interior and the car still looks brand new ( % 13.64) So when the -year, ,-mile Hyundai warranty ran out, we purchased the extended warranty from CARCHEX ( % 0.00) I watch the car channels a lot because I have a hot rod, and in one of the shows on Velocity, the expert mechanic that has been on the show for years is their spokesperson ( % 25.00) And I have selected CARCHEX because they have been around long enough and have a well-known auto mechanic celebrity representing them ( % -2.50) So far, we used the warranty on one minor repair on the car, which they covered, and we had no issues ( % 2.50) And recently, I got a call from their representative and he offered us a new extended warranty for another years and an additional , miles ( % 6.82) So instead of replacing the car, we went with their offer ( % 0.00) The representative I spoke with was really nice ( % 60.00) Not only did I enjoy talking to him, but he really helped us get a plan that was better suited for us ( % 27.50) All in all, having a protection plan is very valuable ( % 20.00) In one of our other cars, the transmission needed replacing and it was going to be $, and so, we ended up getting rid of the car and getting a new one because it's cheaper to get a new car than to repair it ( % 4.92) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I was looking on the internet for an extended warranty for my car ( % 0.00) I called several companies and they're pretty good but expensive ( % 11.25) CARCHEX’s rate is affordable and I like the protection plan ( % 0.00) Purchasing it was an easy process and the rep was great ( % 61.67) The plan is very valuable because I have a car model, so anything can happen ( % 20.00) Having the CARCHEX plan is as important as having a full coverage on my vehicle, and I'll recommend it ( % 37.50) I will let my friends know the CARCHEX benefits and that it takes no time to sign up at all ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , CARCHEX provided extended coverage for my vehicle before and when the current service was getting ready to expire on my car, I got them again ( % 10.00) CARCHEX offers a very good plan and they told me about what was going to expire and how I could get more coverage ( % 50.33) Having a protection plan is very valuable given that I have a Saab ( % 20.00) But Saab has gone out of business and no longer make Saab ( % 0.00) I talked to the guy on the phone for the purchase of the plan and it was easy ( % 43.33) He was very friendly and gave excellent service ( % 74.38) They have a low deductible too ( % 0.00) All went very well and I had a fantastic experience ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , No way! I had purchased a car that was an ( % 0.00) I had a second car so I didn't drive this one this much ( % 10.00) My buddy told me to get a extended warranty cause I bought a ten year old car ( % 5.00) I thought about and said thats probably a good idea ( % 70.00) I had the car for months without a warranty on it and did some research ( % 0.00) Carchex was one of the top google searches ( % 50.00) I even looked at these reviews here ( % 0.00) I finally purchased a contract for everything to be covered including the engine ( % 0.00) My contract did not come with a name like Titanium! Contract was $ per month and I had made payments ( % 0.00) ( % 0.00) ( % 0.00) Friggin car starts putting and stops on the side of the road ( % 0.00) I didnt even actually know I had towing until after I towed it home then called a few days later ( % -6.67) I was just rushed through the contract purchasing process ( % 0.00) Called ( % 0.00) They said I needed to get the car towed to where I wanted it fixed ( % 10.00) Did that and the place I had it towed said it would be better to have a dealership fix it ( % 50.00) Thats customer service right there! Had the car towed to a Cadillac dealership and the process was underway ( % 35.71) Waited a few days and finally said that they would not proceed with the claim because the miles were off ( % -10.00) They said the miles given when contract was purchased was k and the actual miles were k ( % 0.00) They asked me to get service records ( % 0.00) I told them I didnt have them cause I had only driven the car k ( % 0.00) I dont think that is astronomically out of hand for car maintenance ( % 0.00) I had no lights or anything and synthetic oil ( % 0.00) They said since there are no service records then Needed the purchase agreement to verify miles ( % 0.00) Gave them that and then they said they still cant process the claim cause they said it was a pre-existing condition ( % 0.00) I will even accept that I could have misspoken and told them k or they typed in a different number ( % 0.00) ( % 0.00) ( % 0.00) But they also will not give me the refund I asked for minus the towing fees ( % -10.00) Paid $ in and no service ( % 0.00) To top it off they offered to renew the contract after I fixed the car out of my own pocket ( % 40.00) Really? Read full review ( % 27.50)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I went with CARCHEX and was told I could upgrade or change my package within days ( % 0.00) Well towards the end of my days I upgraded to the gold package but was told I would not have to start over my miles and days but I upgraded and they told me I had to do another thousand miles and another days so I would not be covered for the first miles and the first days ( % 25.00) Then after that they just cancelled me for no reason!!!! I would not recommend this place for anyone unless you want to waste your time and throw your money away ( % -20.00) Very disgusted with this place!!! So here I sit days or so later and still have no warranty and got to start over with another company ( % -50.00) Beware of this place!!!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I bought a truck that came with , miles so I wanted to make sure I get a warranty on it ( % 50.00) I googled providers and Carchex has good reviews so I went with them ( % 70.00) Buying the extended warranty from them was very easy and their rep was very easy to talk to, nice, helpful and knowledgeable ( % 57.56) He had all the information that I needed to know and I didn't even have to ask so many questions ( % 50.00) He took my truck size and all and I was even driving when I gave my information ( % 0.00) He sent over my options and I checked it out the next day and accepted it ( % 0.00) For what the warranty costs, it's very valuable ( % 20.00) If an engine or transmission goes out, I get money back four times easy and if nothing happens, it's a cheap insurance ( % 27.78) I'd definitely recommend it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I called CARCHEX and checked it out then I got a nice customer service person ( % 60.00) I called him so many times and he was really good ( % 60.00) He answered my questions and let me know what was happening as far as the payment plan ( % 10.00) He signed me up and the process was simple ( % 0.00) It was a good experience and I would definitely recommend CARCHEX to a friend ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I purchased a car and I needed coverage on it so I could make it last ( % 0.00) I checked the reviews on CARCHEX and a couple others and CARCHEX has the better offer ( % 50.00) It has a lot of bad reviews but it has some good reviews too, so I went with them ( % 0.00) Their rep was very informative and explained things to me ( % 20.00) I had a problem with getting the payment set up and he worked with me and pushed it back for me ( % 0.00) He told me I would be receiving the card and paperwork in the mail but I never received anything ( % 0.00) They took the payment and that's the last I heard from them ( % 0.00) That was almost a month ago ( % 0.00) Right now, things are so tight, I don't know if I'm going to be able to afford it ( % 20.24) If CARCHEX works like it says, it's very valuable ( % 20.00) But there's a lot of reviews from customers who had problems getting claims because the company tells them it was an existing warranty ( % 0.00) If something goes wrong with my car, it was existing no matter what ( % -50.00) It can't just pop out of thin air ( % -40.00) I paid for a warranty, I should expect it to be covered no matter what ( % 0.00) If others would ask me about CARCHEX, I'd tell them to give it a try ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I was happy to be doing business with CARCHEX ( % 80.00) I have an older vehicle and nowadays, you never know what may happen ( % 16.67) It's very valuable to have a vehicle protection plan because vehicles are very expensive when they have issues ( % -22.50) I was googling extended coverage and came across CARCHEX ( % 0.00) I was reading up on it and I liked the presentation that it had versus the other one that I saw ( % 23.75) And they've been in business for a while, which kind of drew me to them ( % 60.00) Purchasing the plan from them was fast, easy, and straight to the point ( % 27.78) My representative explained everything fully and I had a wonderful understanding of what he was saying ( % 100.00) He was courteous and friendly and was knowledgeable about the warranty he sold me ( % 48.75) He had great customer service, too, and it was a great experience ( % 80.00) And I'm very satisfied with the warranty I bought for my vehicle ( % 65.00) I would tell my friends to call my representative or CARCHEX and have a conversation about what the company has to offer ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , A vehicle protection plan is very valuable to have and since my car takes a lot of high-priced maintenance, it would be crazy not to get the coverage if my car needs it ( % -20.00) The protection specialist went over everything and explained what coverage they provide ( % 0.00) He also answered every question I asked and he sold me right then and there ( % 28.57) I’ve had CARCHEX before ( % 0.00) Everything was the same so I decided to get the same coverage ( % 0.00) The purchasing process was easy, too ( % 43.33) I used my card and they take off the payment every month ( % 0.00) CARCHEX was quick, and it was a great experience ( % 56.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , We’re full-time RVers now and the Ford pick up we purchased not too long ago was to pull our camper in ( % -5.00) I had one vehicle protection plan over the years on a number of vehicles ( % 0.00) My husband and I have only been married for a couple of years and I told him that it’s extremely important to have the plan for our peace of mind ( % 21.67) We were initially looking at a Nissan Quest and while I was on the phone listening to the warranty information on the Nissan, my husband asked me if we could get a warranty on the Ford truck ( % 0.00) The guy on the phone said they can do it so we ended up with a warranty ( % 0.00) I went online and looked up extended warranties and I liked the deal that CARCHEX was offering us ( % 60.00) I worked out a really good deal with this on the truck ( % 70.00) We got the vehicle in and it has , miles on it and it’s very difficult to get a warranty on a vehicle with a high mileage on it ( % -24.50) The specialist I spoke to was very informative and super helpful ( % 26.67) He told me to get information like the van number which I asked from my husband ( % 0.00) So, I faxed it to him and we were signed up in ( % 0.00) I was really pleased when I purchased the vehicle protection plan from them ( % 50.00) It was easy and it took very little time to sign up ( % 9.48) I was able to take most of it myself ( % 50.00) I’m % happy and I would highly recommend CARCHEX ( % 48.00) I’ve told all my friends and my kids to get extended warranty even if their vehicle is fairly new ( % 13.64) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , Having a vehicle protection plan is very valuable ( % 20.00) I already have coverage for my vehicle but I was looking to get an extended warranty before the current one expires ( % 0.00) I went with CARCHEX since their pricing is way cheaper than everybody else I called ( % 0.00) The purchase was easy and my interactions with their reps have been excellent ( % 71.67) It took me about minutes to get my extended warranty ( % 0.00) CARCHEX is the cheapest in town and they have good service ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , We've been getting a lot of emails and phone calls about car warranties for quite a while ( % 0.00) And so, I decided to find out what was a good one ( % 70.00) The people at CARCHEX that I dealt with were professional ( % 10.00) They were the third call, so I knew what to tell them age-wise and I already had the car information available ( % 20.00) It went smoothly ( % 40.00) Then they told me the different plans they had and the process took minutes ( % 0.00) There's peace of mind that goes with having an extended warranty ( % 0.00) However, I didn't read the full fine print and probably, it's going to come down like the household warranty reading what's not included ( % 20.37) Nevertheless, CARCHEX was pleasant and not pushy ( % 73.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I was a member of the CARCHEX club a few months ago ( % -20.00) I left so I could compare the price for the policies offered, but decided to come back because CARCHEX is the best ( % 33.33) As the vehicle gets older, it has the tendency of having problems involving the engine and transmission ( % 16.67) An extended coverage is an extra security and I have a company I can fall back upon which is more feasible because I pay a marginal fee on a monthly basis and it covers most of the major components ( % 21.25) Their rep was very cooperative, accommodating and an excellent negotiator ( % 60.00) We had a couple of issues that we were trying to iron out and he offered a couple of months which was very conducive ( % 20.00) But before we began, he offered me a hard sell situation which allowed me to get involved with the problem easier and I took a leap of faith ( % -29.17) He was very good and deserved a raise ( % 91.00) They’re excellent in all operation and I would recommend CARCHEX to anybody who's interested in purchasing an extended warranty or contract ( % 62.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I bought a new vehicle which came with a warranty for , miles and didn't cover anything ( % 13.64) I didn't like repairs and the research I did said that CARCHEX was the number company from all the ratings ( % 0.00) I bought the warranty a week ago and their reps were knowledgeable ( % 0.00) They're salespeople but they were pleasant and not overly pushy ( % 73.33) The coverage will be invaluable if I need it ( % 0.00) If I don't need it, I'll be upset that I spent the money for it ( % -10.00) Still, I'd recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I bought a new vehicle and the warranty was almost up on it so I wanted to get an extended one ( % 13.64) Someone referred Carchex to me and purchasing the plan went smoothly ( % 40.00) The protection specialist was very informative and answered all my questions ( % 20.00) He even did the follow-up like I asked him to 'cause I didn’t get something right away ( % 28.57) He was very timely and effective so I appreciated that ( % 33.33) I would recommend Carchex ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I got a new vehicle and CARCHEX was highly rated on Google ( % 14.82) Their reps were pleasant and professional ( % 41.67) I just got the contract the other day and when I read it, it was a lot less than what I thought I was buying ( % -14.58) It only covers internal parts and doesn’t cover any electronics ( % 0.00) If my engine explodes, I’m covered, but nothing else is covered ( % 0.00) I still have a year left on the factory warranty, so I have a little time ( % -9.38) I’m going to cancel my CARCHEX warranty ( % 0.00) It’s $ extra a month and it's never going to be used since it doesn’t cover any of the normal stuff that goes on a vehicle ( % 7.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I was looking for a car insurance and I liked the deductible at CARCHEX ( % 60.00) My specialist was really nice, too ( % 60.00) Purchasing my plan was very easy although I never got an extension ( % 56.33) But the insurance works and it’s been very valuable ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I've purchased a few cars in the past that didn’t have a warranty ( % -22.50) After spending $, for a new transmission job for my Ford, I decided it was a good idea to get an extended warranty for a different car that I have ( % 27.88) My dad decided to give me his truck, an expensive GMC Denali that didn't have a warranty ( % -50.00) I know it's going to be expensive to fix so I got a warranty on it ( % -50.00) I did my research and CARCHEX was the most rated for the best warranty so I got it ( % 75.00) And I'm glad I got a warranty ( % 50.00) My dad told me that my aunt has the same truck and she spent $, for a new transmission ( % 1.21) So though the warranty is too expensive, I'd rather be safe than sorry ( % -16.67) It was very easy for me to get started ( % 56.33) They do a vehicle history and find out what's up with the vehicle ( % 0.00) I had a monthly payment and there's a -day waiting period, which I understand ( % 0.00) I just don't understand why there's a down payment ( % -15.56) They told me it's not a down payment, and that it's my first payment, but the first payment can't be used if the car breaks down ( % 10.56) It was misleading ( % 0.00) Other than that, the overall experience was decent ( % 1.39) I dealt with Rita and she was very polite and well-known for her job ( % 20.00) She was up-to-date on all the new stuff and promotions ( % 13.64) She was outstanding ( % 50.00) Not having a vehicle protection plan, like gambling, you're taking a - chance that your car will or will not break down ( % -15.56) And my vehicle was at high mileage already, so there’s more of a chance for my vehicle breaking down than I am going out and purchasing a new car, which I could not afford ( % 16.02) So I definitely hope it works out ( % 0.00) I would recommend CARCHEX and tell friends that they’re very easy to deal with and it was easy to get started ( % 49.83) I’d also tell them to watch out for those prices but I'd rather have monthly payments that I could somewhat afford now than getting down the road and having to spend $, on click that I can't afford ( % -15.56) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , My car was getting old and it would be expensive to have it fixed ( % -10.00) My mechanic recommended CARCHEX from his angle on how they are to deal with ( % 0.00) I signed up with them over three years ago and I just renewed my warranty recently ( % 0.00) They called me and I dealt with the same guy whom I dealt with the first time ( % 12.50) I would recommend CARCHEX ( % 0.00) They’ve been very good to deal with ( % 91.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I was told by my new service that CARCHEX wouldn't cover anything ( % 13.64) It was a circus of BS ( % 0.00) They wanted test done and if they didn't like the outcome I'd have to pay for the tests ( % 0.00) I ended up paying for repairs that I was told after they would cover ( % 0.00) It seems like a scam ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I was only given a -day warranty when I purchased my car ( % 0.00) A friend of mine who had CARCHEX told me to get them as well so, I did ( % 0.00) The rep was very polite and kind ( % 40.00) He broke down what the vehicle protection plan covered and took care of me the best way that he could ( % 42.22) He said that it would take between seven to ten business days, but when I checked the mailbox, I still didn't have the plan ( % 0.00) This is my first time dealing with them and I hope that I do further business and carry on ( % 12.50) If anybody comes to me with a -day warranty like I had, I will refer them to CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , My company offers monthly perks and CARCHEX was one of the companies that was on it ( % 10.00) I recently purchased a car so I needed to get a warranty ( % 0.00) It seemed like they have a thousand different options ( % 0.00) The rep I dealt with to help in choosing the plan was nice enough about it, but it wasn’t really easy ( % 34.44) Every time I wanted to figure out a different scenario he goes back and punches all the numbers again ( % 0.00) He was happy to deal with and did a lot but it would be great to be able to see all the options and the prices more or less immediately ( % 48.67) He was very professional, nice, polite, happy to help me out, and surprisingly not super pushy ( % 34.08) He called back a number of times to check in but getting the car took longer than I thought so I wouldn’t be able to purchase it until I actually had the car ( % 16.67) I am a person who looks more or less to the best deal and I would recommend friends to look at them ( % 44.44) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I think that having a vehicle protection plan is valuable ( % 0.00) So, when my previous warranty was being terminated, I visited CARCHEX, and their representatives were pleasant, courteous, informative, and very helpful ( % 34.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I had a CARCHEX extended coverage before and I had no problems ( % 0.00) I was satisfied with the service I got when I needed it, and they were always at the top of the list in every place I went to so I renewed again ( % 50.00) Their reps were very accommodating ( % 20.00) They gave me some information I didn’t know about extended warranties, which made me more knowledgeable ( % 50.00) They also gave me a good price ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , STAY WAY FROM THEM, In I bought insurance with (Nick **) for (Chevy Van express ) I believed and I trusted everything in what he said because it seemed to be all true ( % 30.00) Everything seemed to be great until my car broke down in October the engine broke with , miles and my life became a nightmare with these guys ( % 32.22) My car stayed weeks in the workshop until they sent someone to make the report and see what caused the break ( % 0.00) They did not pay rented car for me in those two weeks, and in the end they said they would not pay for the repair because it was a lack of maintenance ( % 0.00) ALL the maintenance was done on time, and the receipts were presented ( % 0.00) This car was bought used and I cannot guarantee the maintenances before me ( % 0.00) After the purchase I always did and I took care very well ( % 20.00) In the end I paid $ from my pocket for the workshop, and the car was taken to the trash ( % 0.00) I paid $ to Carchex, they did not pay for the car concert, and they did not give me back the money I paid them ( % 0.00) "Drew **" is a liar ( % 0.00) He guaranteed they would return the money and never returned ( % 0.00) Today I'm without a car and without money ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , CARCHEX has great service and they were recommended to me by the auto place that I go to ( % 80.00) I got a vehicle protection plan from them two weeks ago and purchasing it was easy ( % 43.33) Sean was the person who helped me and he was really helpful ( % 20.00) I’d highly recommend them as of now ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , Having an extended coverage for my vehicle gives me peace of mind and I needed one ( % 0.00) I got my second plan from CARCHEX ( % 0.00) Their website was easy to navigate and their reps were great and professional ( % 44.44) They guided me in terms of what they thought I should be doing and why ( % 0.00) I've had a really good experience with CARCHEX ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I have low miles so I wanted to get a warranty and CARCHEX was one of the best coverages I have seen ( % 50.00) Signing up with them was easy ( % 43.33) I did it online and someone called me ( % 0.00) Everybody at CARCHEX was fine with me and they also thoroughly assisted and took care of me during the process ( % 41.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I own a Cadillac and the warranty on it was running out ( % 60.00) I don't plan on trading it in and decided I had better put an extended warranty on it ( % 50.00) Otherwise, I would be paying some high-end repair bills if something ever happened to it ( % 0.00) I checked what CARCHEX covered and read the Consumer Report on them ( % 0.00) Then I called CARCHEX to find out if they were as good as the Consumer Report said they were ( % 70.00) I had some questions about some of the options ( % 0.00) I have a lot of computer components that needed to be covered and their rep said that everything would be covered ( % 0.00) If not, they'd make sure that was all written in the contract and taken care of ( % 50.00) The gentleman who waited on me was very nice about the whole thing ( % 49.00) I got my policy last Saturday and I went through it ( % 0.00) Based on what I've read so far, it looks like they took care of writing everything in ( % 10.00) The gentleman also said that when they send the brochure out, he’d put his card on it and to call him if I had any problems ( % 0.00) So, if I find out that everything he said that was supposed to be in there is not there, I'd call him back and ask him ( % 0.00) If I don't get the right answers, I've got days to cancel the contract and I will ( % 28.57) But from what I’ve seen, read and talked with the gentleman about, I’d recommend CARCHEX ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , The guy I bought the car from years ago said I might want to consider getting an extended coverage because even though my car doesn’t have any miles on it, it is years old ( % 10.00) The car I’ve got is a ’ with , miles on it and I ended up spending $, last month on it, so I did it ( % 0.00) The dealer cost was a little high so I started checking into it and called in CARCHEX because they have good reviews ( % 22.42) Their application process was easy and one of their employees named Leon was helpful and he answered all my questions ( % 43.33) He was very good and accommodating ( % 91.00) Everyone at CARCHEX was very professional and their customer service was great ( % 46.50) I feel like they're going to be a company that I’ll use in the future ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , Having extended coverage for my truck is the most important thing to do especially since my warranty expired ( % 30.00) I called CARCHEX and spoke to a gentleman named Anthony ( % 0.00) He called me back after I had made the initial inquiry and he's been keeping in touch with me ever since we made the initial contact ( % 0.00) After about four weeks, I reviewed all the other companies and some companies were a lot less than CARCHEX ( % -14.58) But CARCHEX offered a more comprehensive package and it was easier for me to make the decision to go with them ( % 50.00) I'm also trusting the judgment and the advice of the CARCHEX specialist, Anthony, who I spoke with about writing a policy ( % 0.00) The specialist was very calm and wasn’t trying to sell me the policy but more or less explain the features and benefits of the policy ( % 24.11) He seemed like he was very knowledgeable about what he was talking about, and it made it a lot easier to make the decision to go with them based on his recommendations of certain things ( % 20.71) He didn’t try to sell me the most expensive thing and he was very understanding ( % 6.67) He went ahead and did a price match on one of the competitors, and also tried to accommodate my needs that fit within my budget and he was good ( % 55.00) I have to call CARCHEX back after days or , miles ( % 0.00) I've always had vehicles that had a warranty period but this is the first time I'm getting an extended warranty outside of my dealership ( % 12.50) It's a little bit nerve-wracking sometimes because you don’t know how good it is ( % 25.62) I'm hoping the relationship that the rep and I have established in this short period of time is one that’s going to be a long one and that he actually meant everything that he said ( % -1.67) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , Purchasing a CARCHEX protection plan was easy as their representative explained the process to me so well and his attitude was very good ( % 67.17) Having a vehicle protection plan is very valuable ( % 20.00) I love it and I appreciate CARCHEX ( % 50.00) They are very nice and I couldn’t go wrong with this company ( % 14.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , Carchex had clear warranty description, good customer service on calls, and has been very easy to use with minimal amount of my time required in the warranty process ( % 31.58) I've had Carchex warranties in the past and they've exceeded my expectations ( % -25.00) They were extremely easy to work with and the pricing for their new warranty was competitive as compared to all the other companies I've checked with ( % 14.82) There were a couple of complicated repairs on my last car and Carchex worked directly with the garages ( % -13.33) I’ve had other warranty companies in the past where I had to get involved and steward that warranty interaction ( % -18.75) With Carchex, it was just as simple as me just writing my deductible check and the work got done ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I have a -year old vehicle ( % 10.00) I worked with Ryan and everything about him was great ( % 80.00) He was thorough and not too pushy ( % 0.00) He followed up on everything I asked for and asked specific information about my vehicle ( % 0.00) In addition, he helped me with the sign-up part, and also went through the contract with me ( % 0.00) He also kept me apprised of what I was getting myself into ( % 0.00) He did a good job and I'd recommend CARCHEX ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I bought a vehicle that didn’t have any warranty on it ( % 0.00) When I asked the finance guy at the dealership if there was any extended warranty available, he said that a warranty on that car was going to cost too much and that he wouldn't even bother with it ( % 30.00) But he would not be the one driving a car for five years without a warranty, so I went ahead and checked into it ( % 0.00) I talked to a couple of extended coverage providers and CARCHEX gave me the best price and payment ( % 100.00) Purchasing the vehicle protection plan with them was easy and their specialist was pleasant ( % 58.33) He knew what he was doing ( % 0.00) But he told me that the coverage wasn’t enforced until after days or , miles ( % 0.00) But when I got my paperwork, it said days and , miles, so that was confusing ( % -30.00) Other than that, I feel more secure in the car knowing that I have the warranty on it now ( % 25.83) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I asked Shanita ** MULTIPLE TIMES to confirm that your warranty was superior to other companies, I was told that other companies replace with 'non-oem manufacturer parts' but CARCHEX uses "the same part taken off your car is replaced with the same manufacturers part" IE: OEM parts! I was told that I would have no problem taking my car to my local Mercedes dealer, that my replacements, if needed, would be placed to a test of wear and if approved would be replaced with "THE SAME PART, not a part supplied by a third party like our competitors ( % 5.00) " Not only was I informed today while attempting to make a claim that my warranty "only covers 'like' parts not OEM" but that you do not pay for the actual labor hours that my dealer needs to complete the repair! So I am paying for a TITANIUM policy that doesn't supply the OEM manufacturer parts as I was promised, but the labor at my dealership is also not fully covered ( % 3.13) ( % 0.00) ( % 0.00) I'm now being charged extra for OEM parts AND extra for the real amount of labor it takes to complete a repair!!!! I'm an architect, specificity is what I do for a living, and I was specific in confirming that my $ deductible would be my only cost with repairs with my "BUMPER TO BUMPER" warranty, this isn't true ( % 11.34) Either your sales staff (quite nice) doesn't actually understand what you offer and misinformed me or she knows and intentionally mislead me ( % 30.00) I paid nearly $ for a bumper to bumper yr/k mile warranty with service being done at my dealership with original manufacturers parts ( % 23.75) That is what I was promised, and that is what I expect to get! Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , When the extended warranty on the used car that I bought ran out, I got CARCHEX ( % 0.00) Setting everything up went smoothly and they answered any question I had ( % 40.00) When their cost is workable, the warranty is valued high, but sometimes the cost isn't doable ( % 16.00) Then, at one point, I stopped using them but when I got a new car, I got them back ( % 6.82) However, their cost jumped up ( % 0.00) Instead of the just giving me my same rate back, they based the charge on the mileage of the car ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , Having warranty on a car is very valuable, especially for the car that I have ( % 10.00) It's very expensive, so it will be crazy not to have one ( % -62.50) I called around and CARCHEX kept popping up on the internet, so I gave them a call ( % 0.00) The rep was very nice, informed, knowledgeable and friendly ( % 57.75) He was great and I acquired their services on the th of November ( % 80.00) I make payments through my debit card every month, and the company is amazing and great ( % 70.00) My experience has been very good ( % 91.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I needed a warranty for the used vehicle I purchased ( % 0.00) I was doing my consumer research and came across a couple of providers but I decided to go with CARCHEX ( % 0.00) Ryan provided exceptional customer service ( % 66.67) He answered all my questions, pointed out exactly what was beneficial to me, and a couple of different programs which would benefit me, too ( % 12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , Nearly all vehicles nowadays have all high-tech stuff on it so it's worth having the extended coverage once my factory extended coverage ran out ( % 20.00) It's to keep everything covered ( % 0.00) I had a Chevrolet Tahoe and I almost didn’t carry the extended coverage on it ( % 0.00) I decided to get it at the last minute and then the navigation system went out, which was several thousand dollars worth of repairs ( % 10.00) So, in a case like that, the extended coverage was very worthwhile ( % 65.00) The Carchex rep was really helpful in explaining everything to me when I purchased the protection plan ( % 20.00) He was friendly, showed me all the different policies, and there wasn’t any high pressure ( % 17.83) The only complaint that I had was when I had to process a claim with them and took my vehicle to the dealership ( % -15.00) In this case, it was a diesel truck and they wouldn't pay the full amount of the dealership's cost ( % 35.00) If there was aftermarket cost, they would only pay for that so there was some cost that I had to pay out-of-pocket ( % 0.00) You would think that if you took a vehicle to a GMC dealership, that they would want to pay General Motor's costs ( % 5.00) Other than that, I would recommend Carchex ( % -12.50) When a simple thing breaks nowadays, it is expensive to get it repaired so I would highly recommend getting extended coverage ( % -11.33) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I would recommend CARCHEX to a friend ( % 0.00) We checked with four other warranty providers but we couldn't afford them ( % -12.50) CARCHEX called us ( % 0.00) They had better coverage and it was easy to cover payments ( % 46.67) We spoke with a polite and very professional specialist ( % 13.00) They even answered my questions ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , My warranty was ending and having an extended warranty is very important because I never know what will happen ( % 52.00) CARCHEX's price was decent for what I got because I got everything covered ( % 16.67) Signing up was easy and simple and I had a good experience ( % 37.78) The person I spoke to was very courteous ( % 78.00) I would recommend CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , We changed vehicles and we were given a price at the dealership for an extended coverage ( % 0.00) We tried to find something other than what we were offered at the dealership and CARCHEX seemed to be offering what we were looking for ( % -12.50) Also, their prices seemed to be very good when we started talking about it ( % 91.00) There was a problem with the CarFax but once it got straightened out after a few days, it was very easy to purchase the protection plan ( % 18.17) Their protection specialist was very good ( % 91.00) He knew his products and he answered all of our questions ( % 0.00) We bought a three-year plan to make sure we'll not have a lot of money out of pocket just in case something happens because it's a car ( % 50.00) They were very professional and we enjoyed dealing with them ( % 31.50) I would recommend them if someone was asking for an extended warranty ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I'm a big warranty guy and when we bought a lease and the warranty was out, I looked online and found CARCHEX ( % 0.00) Their reviews were good, and I contacted and moved forward with them ( % 70.00) When I purchased the plan, two of their guys helped me and they both followed up exactly when I asked them to ( % 25.00) And they were friendly and good and answered a bunch of questions ( % 53.75) They were very professional ( % 13.00) Some of the terms changed based off of me going over on my miles from when I first got the quote versus when I finally got the policy, and one of the guys was very upfront about it ( % 15.00) He told me to call him for some things were changing ( % 0.00) I called him and I totally understood when he explained why and it was not a big deal ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , We bought a car that has got a lot of fancy electronics on it and it was , miles ( % 0.00) It was out of warranty and I was moving into a phase in my life where I didn’t feel like working on cars myself anymore ( % 0.00) I did a search for different warranty companies and a couple of sites rated CARCHEX high, so I got them ( % 8.00) I appreciated the promptness of CARCHEX as they got back to me when I submitted a request for an online quote ( % 10.00) The phone rang almost immediately and the person I talked to was really clear and articulate with answering my questions ( % 10.00) We discussed a full premium upfront plan rather than a monthly, pay-as-you-go kind of plan, and I ruled out the complete fee upfront plan ( % 35.00) It was going to be about $, on top of the price of the car and I decided to go with a five-year plan with two and a half years involving monthly payments and then the second two and a half years are paid up by then ( % 4.17) I received my packet a couple of days ago and I’ve been too busy to really tear into it ( % 15.00) After the holidays, I’d take a look at that packet and really analyze it before the -day cancellation option is up ( % 20.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I made a purchase of a vehicle from the lot and I was offered an extended warranty ( % 0.00) The vehicle I had hadn’t been through that much but I still wanted to be safe because it was a hybrid and I don't that much about hybrids ( % 30.00) I know that it's battery-operated and so my biggest concern was if battery stopped working ( % 0.00) I also didn’t know that it has less maintenance as a regular gas car ( % -8.33) So that’s helpful ( % 0.00) I shopped around, looked online, and saw Carchex ( % 0.00) I gave a call to get a comparison rate to see what types of coverages they offered and if I could get more coverage for less ( % 16.67) I talked to a guy over at Carchex and he convinced me ( % 0.00) He gave me more information and it ended up being a better plan for me ( % 50.00) He went over some things about the warranty more in depth for me over the phone and he was really helpful ( % 35.00) The only thing was if they're talking to a customer and they are concerned about paying less and getting the most for their coverage, Carchex should suggest from the ground up so they can get a better feel ( % 20.83) Carchex should go over the minimum ( % 0.00) The person I spoke with started at the gold package ( % 0.00) There was gold, platinum, and titanium ( % 0.00) There were some tiers below that we didn’t go over ( % 0.00) But it ended up working out as far as the coverage I was looking for, so I'm down the good balance ( % 21.48) He chose the right plan for me and I agreed with that plan ( % 28.57) He handled it really well ( % 20.00) He had my best interest and that’s important as well ( % 70.00) Overall, I'm very satisfied with CARCHEX ( % 32.50) I have already told someone to take a look into CARCHEX when they get a chance because I was able to beat the rate that I was offered at my dealership ( % 50.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , The agent from CARCHEX helped me very much ( % 26.00) I have a friend that uses them and he recommended it ( % 0.00) I also did a bit of research and they were all right ( % 28.57) CARCHEX was affordable for us and they would cover the right things ( % 28.57) They have excellent service and the person I talked to, Anthony, was a great guy ( % 90.00) He gave me all the insights and what was needed ( % 0.00) I had several emails before I made the decision and he did a great job ( % 40.00) They told me that in to days we will receive the paperwork ( % 0.00) The insurance, on the other hand, kicks in after days, so I'll wait until then ( % -12.50) My car is an -HHR SS Chevrolet and it's a rare car as there is a limited number made ( % 11.43) So, having the protection plan is very valuable ( % 20.00) Even though I'm not driving it so much, I like to keep it in the same shape as how I bought it ( % 10.00) I would recommend CARCHEX ( % 0.00) Hopefully, I'm not going to have any problems, but it's nice to share about it ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I have a Mercedes and if you ever take the Mercedes in to fix anything, it costs you at least $, for them to look at it ( % -30.00) I also have an Acura RLX and it's a beautiful vehicle ( % 85.00) It had , miles on it when all of a sudden, things started to fall apart for some reason ( % 0.00) Every repair was at least $, for the electronic system, for the nav system, and for the rear wheel steering actuators so I figured in the event that I had the same issues with the Mercedes, I didn't want to have to pay that bill, and this car would be out of warranty in February of ( % -15.00) It only has , miles on it, but it doesn't matter ( % 0.00) I looked at CARCHEX and the other one that was recommended when I went online to find who are the top ( % 18.75) The latter was somewhat elusive ( % 0.00) They could give me the information on the phone about what it was going to cost and what the coverage should be, but they would not send me anything in writing through the mail or email until after I agreed to the charges ( % 0.00) That was pretty weird that they would do it that way so I figured, "No, thank you ( % -12.50) " I called CARCHEX and the buying process was simple and painless ( % 0.00) Their protection specialist Steve was also very helpful ( % 20.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/12
Original review: Dec ( % 37.50) , I had a car warranty in the past on a truck I had ( % -25.00) I just bought a car and this is the first newer type of car ( % 25.00) Both my wife and I would like to have an extended warranty on this car as I can't work on it ( % 0.00) I went on the internet and started checking into warranty companies ( % 0.00) One guy from CARCHEX called me, and I talked to him ( % 0.00) He was really nice and I liked the setup and all ( % 60.00) It was very easy to purchase my warranty from CARCHEX and to me, it’s very valuable ( % 38.17) The only thing I hadn’t been able to get into is PayLink ( % 25.00) I would pay for it and I contacted them by the internet and they said they didn’t have it in the system from CARCHEX yet ( % 0.00) I used to do a lot of work on my own cars but I'm getting older now ( % 38.33) Also, my father-in-law lives in Indiana, and we'd like to go up there sometime but I don’t like taking off in a vehicle worried about it breaking down ( % -15.56) What we've been doing is renting a vehicle ( % 0.00) What I had was not reliable enough to go up there ( % 0.00) With CARCHEX, I have a peace of mind knowing that I don't have to worry when something goes wrong ( % -50.00) I've paid almost all cash for the car and I had to borrow a little bit, and when I get it paid off, I'm buying a truck and I'm going to buy an extended warranty for that too ( % -18.75) I would tell my family or friends to get CARCHEX if they can do it ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , We purchased an extended warranty for our car through Carchex at a far more reasonable price than what was offered to us at the dealer ( % 26.67) I did some research on purchasing extended warranties beforehand, and Carchex had come highly recommended by carbuyingtips ( % 16.00) com, so I gave them a call ( % 0.00) My agent, Shanita, was very friendly and helpful, and genuinely seemed to care about my experiences and concerns as a consumer ( % 44.38) She patiently answered all my questions (which I had a lot of) and she helped me find a plan that would suit me and my needs at a price I could afford ( % 0.00) I never felt pressured into purchasing, there was no overt sales pitch ( % 0.00) She also referred me to their affiliate for finding car insurance, and I was able to find a better price on auto insurance through them than I was previously getting, so now I'm able to afford car insurance AND an extended warranty for the same price that I was paying before for just car insurance! My warranty policy just started yesterday, and I hope that my experience with my Carchex warranty will be as good as my experience with Carchex's customer service! Read full review ( % 36.55)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , I researched all of them ( % 0.00) ( % 0.00) ( % 0.00) for over a month ( % 0.00) Carchex was the most competitive in price and in terms ( % 50.00) They also offered a year plan which was something I was looking for ( % 0.00) My sales professional was Leon ( % 10.00) He was terrific ( % 0.00) He answered all of my questions and did not pressure me to make a decision ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , I just bought a vehicle and wanted to purchase an extended warranty that provided the added coverage I was looking for ( % 0.00) The rep ( % 0.00) , Shanita **, was very easy and pleasant to work with ( % 64.83) She gave me options, explained the coverage and pricing, and made this one best service experiences I've ever had ( % 100.00) Hopefully, I'll never have to file a claim, but if I do and it's anything like the sign-up process, I know it will be fast and hassle-free ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , My representative was very helpful in explaining all of the options available to me and sending me e-mails so that I could make comparisons ( % 30.00) He was even able to make a minor adjustment to the warranty I selected to fit my mileage usage ( % 28.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , Extended Car Warranty on my Kia Sportage - Julius ** called me ( % 0.00) He was very nice and knew what he was doing ( % 78.00) I haven't been able to use the warranty yet since I just got it on // ( % 50.00) Justin was the first one I talked to ( % 25.00) I've tried several times calling him ( % 0.00) He also was very nice ( % 78.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , The agent was very helpful and friendly ( % 28.75) My call was returned quickly, especially for a Sunday! He was very knowledgeable about the subject and guided me through the process quickly and I understood what he was explaining ( % 9.17) The price was also very affordable for a year warranty ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , My review is limited to the purchase process, since I have not gotten a repair performed ( % -7.14) The signup process was easy and I have information emailed to me ( % 43.33) The total cost is spread, interest free, over months ( % 20.00) The sales rep was friendly, knowledgeable and concerned and returned messages that I left ( % 18.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , I was going to cancel my contract because the Administrator CARCHEX placed me with who was Royal ( % 0.00) Was really terrible about taking care of claims ( % -100.00) I ended up paying $ ( % 0.00) more than I was suppose to pay for repairs ( % 50.00) My deductible was $ ( % 0.00) so that's what I expected to pay ( % -10.00) They also wanted the dealership to use AutoZone parts ( % 0.00) No dealership is going to go out and get AutoZone parts to service a vehicle ( % 0.00) To top it off they didn't even refund my money for the rental which was $ ( % 50.00) ( % 0.00) They paid me $ ( % 0.00) ( % 0.00) This was the second time Royal didn't handle my claim correctly ( % 0.00) So I was canceling after I've been with CARCHEX about or years ( % 0.00) But they transferred me to a better Administrator and took care of me for my inconvenience ( % 50.00) Thanks CARCHEX ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , Ms ( % 0.00) ** was wonderful ( % 100.00) She answered all my concerns ( % 0.00) She was very detailed about the protection plan ( % 52.00) Ms ( % 0.00) ** was all about saving me money while at the same time trying to figure out the best policy for me ( % 50.00) Great Customer Service!!! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , Great service amongst every employee and will continue using them ( % 80.00) Very helpful and understanding ( % 20.00) My work on my car got done in a professional and Proficient time ( % 10.00) They worked with me throughout every step and was understanding ( % 0.00) I would recommend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , Excellent help over the phone ( % 100.00) Very informative about their coverages ( % 20.00) Very knowledgeable about their claims process and common problems with vehicle types ( % -5.00) Their prices are excellent, and they don't ask for a huge downpayment like others ( % 70.00) I didn't have to wait on a long phone queue ( % -5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , I purchased the New Titanium product with Shanita ** ( % 13.64) She was great ( % 80.00) She explained everything in detail, answered all my questions, and made the whole process very easy ( % 38.17) From my experience with my last car, I’m well aware of how expensive major repairs can get ( % -4.69) I suffered the consequences for not being prepared ( % 0.00) Now I feel secure and protected ( % 40.00) Thank you CARCHEX, and thank you Ms ( % 0.00) **! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , Had been offered an extended warranty by dealer when purchasing vehicle ( % 0.00) Told them I'd think about it ( % 0.00) Took some time researching extended warranties ( % 0.00) Carchex was one of several who responded ( % 0.00) After more research I finally narrowed it down to Carchex and one other ( % 5.49) Had several questions and was given a couple of quotes by Carchex with link to a sample of their contract ( % 0.00) (Always read the contract on any transaction or you may be sorry later on) ( % -25.00) After reading through contract I noted pages and line number of a few things I had questions about ( % -20.00) The agent that handled my account, Cary, seemed pretty knowledgeable with the contract and was able to answer all but one question ( % 37.50) No deduction of points for Cary as his supervisor couldn't answer it either ( % 0.00) Statement in contract was like: If vehicle is damaged too severely to tow or repair safely without damaging vehicle further, they would not tow it ( % 25.00) (?????) Anyway, all my other questions were answered to my satisfaction ( % -12.50) My only complaint is that I feel Carchex contacted me too often trying to get me to purchase their product ( % -15.00) I understand the sales approach, but for me personally, it is a little aggravating ( % -18.75) Other than that (and that is reason for stars) I was satisfied with my dealings with Cary ( % 18.75) He was knowledgeable and was good about answering my questions ( % 70.00) I purchased a plan from Carchex and will update later when and if I need to use their services ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , My experience with Carchex has been very satisfactory ( % 20.00) This is why I feel comfortable extending the contract ( % 40.00) The renewal information was clear ( % 10.00) I was a bit unhappy to learn coverage would be suspended for the first days especially since the company has the capacity to evaluate the validity of a repair ( % -11.67) Also, the possibility of a rebate for the final year of the existing contract was glossed over ( % 0.00) In all other aspects the extension process was clear and well done ( % -1.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , My representative was Nikki ** ( % 0.00) I highly recommend working with her ( % 16.00) She is extremely easy to get in touch with, a pleasure to speak to, knowledgeable, and helpful ( % 43.33) I am happy with the price and warranty I recently purchased ( % 40.00) Carchex was the only company I felt % comfortable with ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , Got a good understanding of what kind of packed you have and what could work for me ( % 65.00) How the program work and where I can go to get my car (BMW X) fix ( % 0.00) What is Coverage is the best also, how much it cost and how long I would have to pay ( % 38.33) I could go anywhere in the USA ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , I had a Hyundai car before and I lost it because the engine went out right after I paid it off, so I wanted to have a warranty ( % 28.57) My experience with CARCHEX has been good, and they've been all knowledgeable ( % 70.00) I'd definitely recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , We have an account with CARCHEX for years so it's the only one we've ever used because we've been totally and completely covered ( % 3.33) The few times that we've had to use CARCHEX, they've been absolutely quick and easy to deal with and they have taken care of our claims ( % 18.89) The warranty was very valuable two years ago when our air conditioning system went out ( % 20.00) It's pretty much paid for my whole year ( % 21.67) Then, about four or five or six years ago, we had to put in a new transmission ( % 13.64) It's like a health insurance ( % 0.00) I pay it every month and never hope to use it ( % 0.00) The process was all that we have ever expected and have had through CARCHEX ( % -10.00) I asked the same questions and they responded to my questions, and we feel good about it ( % 35.00) The gentleman that we dealt with for years has been promoted to a managerial position and so we dealt with a new man ( % 13.64) We purchased an extended warranty a couple of weeks ago and the rep was as courteous as the CARCHEX people have always been ( % 60.00) We also have dealt with the same Toyota agents the whole time here in Searcy and they like CARCHEX too ( % 10.00) We are convinced that it's a company of integrity from our experience with them ( % 0.00) We have never looked at anything else and have recommended CARCHEX ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , I was Googling for warranty companies and CARCHEX had a good rating with the Better Business Bureau so I decided to go with them ( % 60.00) Their sales agent was good to speak with and answered all my questions ( % 70.00) He gave me a bunch of choices, patiently worked with me over a couple of months, and finally got it done last week ( % 0.00) Having a vehicle protection plan is extremely valuable so I got it and everything’s been fine so far ( % 13.06) I’m hoping that should I have a claim, the experience would go as well as the reviews I read ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , I'm a person who buys insurance and I don’t like having unexpected expenses ( % 10.00) I wanted to make sure my car is protected and since I was familiar with Carchex, I went with them ( % 43.75) Purchasing the plan is pretty simple and their representatives are professional ( % 11.67) Though I had limited interaction with them, it has been a pleasant experience ( % 33.10) Overall, Carchex is a reputable company and I felt they had a good customer service ( % 40.00) I would recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , From shopping around on the phone to becoming a customer, the overall service provided was exceptional ( % 37.22) The service rep had very good knowledge of the product he was selling ( % 91.00) He explained everything the warranty covers and answered all my questions ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , I used CARCHEX before for another vehicle and having the extra coverage is nice, especially if I run into some major costs then I can repair the vehicle ( % 16.56) When the warranty I had on my current vehicle was close to expiring, I got CARCHEX and had a great purchasing experience ( % 40.00) Totally satisfactory ( % 0.00) I thoroughly enjoyed that it was a no pressure sale and didn't take a long time ( % 22.50) I like the easiness of working with their team ( % 0.00) They are professional, exceptional people ( % 38.33) The gentleman who worked with me was very patient and explained everything nicely ( % 40.00) Also, setting up for the payments was not a problem ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , When I purchased an Audi, I knew I couldn’t just take it to a guy around the street when I want to get a service or if something happened ( % 0.00) I wanted to make sure I was covered in case anything major happened to it ( % 28.13) I researched and CARCHEX had high ratings ( % 16.00) Also, some dealership wanted payments all at once, but CARCHEX has options to make payments ( % 0.00) Setting the payments up was also very easy ( % 56.33) The specialist I worked with was fantastic and helpful ( % 40.00) She was informative and had a good attitude too ( % 70.00) She gave me a few options to choose from, then she listened to me when I told her how much I drove and what I would use my car for, and she picked a good one for me ( % 23.33) Right after we talked about it, I received the email of what we discussed ( % 28.57) I received a copy of my policy quickly ( % 33.33) She informed me several times that I have the option within days ( % 0.00) When she was done, I knew exactly what I was getting, and if I didn't have a problem, I knew exactly how to contact somebody to resolve it ( % 25.00) Getting extra protection is very valuable for peace of mind ( % 10.00) In terms of its price, it's one of those things that I should have but hope I don't ever have to use so it's costly in the sense that if I never use it, I could have used the money for something else ( % 0.00) But if I have to use it even once for one major thing, then it would pay itself off ( % 6.25) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , Titanium -year/, mile warranty - This seems to be the right warranty for me ( % 28.57) All of the help I received with the questions I posed were answered with clarity and accuracy ( % 0.00) I also have the same coverage on my Jeep Compass ( % 0.00) I was very pleased to receive the NEA discount ( % 65.00) If I have a claim in the future, I hope it is handled with the professionalism ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , The experience I had on the phone with your representative was better than majority of all the calls I’ve been on ( % 50.00) He spoke clear and fluently enough that I was able to understand him throughout the whole process ( % 20.00) Answered all of my questions as well ( % 0.00) I do not remember his name, as I thought I wasn’t really paying attention when he told me because I only called to see if I was able to get coverage, not actually go through with it ( % 17.50) But I did and I would highly recommend it ( % 16.00) For now ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , Ryan ** was very helpful, he helped me with a plan that better suites me, he was awesome ( % 56.67) I would give him and for customer service ( % 0.00) Need more customer service representatives like him ( % 50.00) Thank you thank you thank you Ryan ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , Received my contract and I'm not happy with it ( % -40.00) I have tried to cancel it through the American auto shield address that was provided to me ( % 0.00) Letter was returned said they moved?? I'm still within my day ( % 0.00) Would like my full refund ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/11
Original review: Nov ( % 37.50) , I did a comprehensive search for our MKZ ( % 0.00) Value for our money was the deciding factor for us ( % 0.00) We narrowed it down to two companies ( % -15.56) Julius ** made our choice easy ( % 43.33) This young man was knowledgeable, patient and explained every detail of the warranty ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , I would like to say Mr ( % 0.00) ** has great customer service and understanding ( % 80.00) He took me through the steps many times and was friendly about it ( % 43.75) I would recommend my family and friends to Mr ( % 0.00) ** and I've told many family how happy I am to getting my car under warranty ( % 65.00) I've found the deals to be very reasonable and affordable and the coverage to be great ( % 53.00) What everyone needs to have on their automobile ( % 0.00) Thank you for the great experience and I'm happy to be using CARCHEX ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , Ryan was very professional, knowledgeable and patient ( % 13.00) I will recommend this company to everyone I know who has a car and needs a extended warranty ( % 0.00) That was all I have to say about my experience with CARCHEX and with the worker Ryan ( % 0.00) ( % 0.00) ( % 0.00) Thanks Ryan ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , CARCHEX was a big help in repairs on my Cylinder Chevy Malibu ( % 0.00) In fact I will be renewing once a year to keep Extended Warranty Coverage ( % 0.00) CARCHEX was recommended to me by Chevrolet Customer Service Representative who informed me that they always send Chevrolet Customers over to CARCHEX for Extended Coverage ( % 0.00) Thanks! ( % 25.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , This is the first time I have purchased this type of Warranty for a Used Auto, but I buy it because Carfax with all its prestige is backing the company that covers my plan ( % 25.00) I hope I have no nasty Surprise during this contract ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , Great communication at all times between the company and us ( % 80.00) From the time I first started to research this purchase and actually made it, about months went by ( % 12.50) My salesman was always quick to answer my calls and knowledgeable about your product choices ( % 33.33) It's been a good experience ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , Silver Coverage Warranty - The company had a lot of patience with me and they work with me until the day that I had the funds to get it started ( % 0.00) I am very pleased that I chose this company ( % 65.00) I did my homework first and look it up and YouTube so that I could be more familiarized with the company and its status ( % 37.50) Thank you for being there for me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , Will was very helpful and knowledgeable of the product in which I was buying ( % 20.00) Also busy as I was he took the time to call me back and follow up with me ( % 5.00) The warranty I purchased has me covered all the way around for another years ( % 0.00) Carchex beat out the other companies with lower prices and better coverage ( % 18.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , The representative was a good listener ( % 70.00) He was able to meet my requirements so that I could become a new customer ( % 31.82) I am going to suggest to my friends to give CARCHEX a try when looking for an extended warranty ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , The sale rep Bill was the absolute best!! He was very patient and answered every question I had ( % 46.67) He made sure that I was comfortable with my plan and assured me that it will be well worth it ( % 40.00) I will most definitely recommend him to anyone who is looking for an extended warranty plan ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , I recently took my car to Jake Sweeney Jeep Chrysler Dodge for service ( % 0.00) I was told my car needed wheel bearings along with a few other things ( % -16.25) At which time I told them I had a vehicle protection plan through Carchex ( % 0.00) The dealership contacted me and told me that they contacted Carchex and they agreed to cover the bearings only ( % 0.00) So I said ok just fix what they approved because I knew I would only be paying my dollar deductible plus my oil change $ and rental $ ( % 25.00) Roughly a total of $ ( % 0.00) I ended up paying an additional $ dollars so $ ( % 0.00) out of my own pocket ( % 60.00) I'm extremely pissed ( % -12.50) I make monthly payments and been with them for + years ( % 0.00) My deductible is $ ( % 0.00) That's what I expect to pay for covered repairs because that's what they advertised and that's what my contract states ( % 0.00) They are suppose to advocate on your behalf, negotiate with repair facilities and get your vehicle back to driving condition while all your responsibility consist of is your deductible ( % 0.00) I think I will be leaving them because that didn't happen ( % 0.00) Maybe Toco is better ( % 50.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , I got purchased an extended warranty for a vehicle I just purchased ( % 0.00) The process was smooth, the price was right, and the customer service was second to none ( % 22.86) The rep who contacted me was very professional and efficient ( % 13.00) I was able to get what I was looking for without exposing myself to spam and a bunch of telemarketers ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , They assisted me greatly and made this as easy of a transaction as possible ( % 41.11) Great personality and professional employees who are committed to engaging their customers any way they can ( % 43.33) I would recommend this company to anyone who loves their automobile ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , Everyone I dealt with at CarChex in renewing my extended warranty was extremely helpful, working to get me the best deal possible ( % 29.17) I'm retired, with a limited income, so this was much appreciated ( % 6.43) I certainly would not hesitate to suggest their services to others ( % 21.43) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , Warranty on a car out of warranty - Cleared up my confusion ( % 0.00) Got me a better deal than what I had been offered by mail ( % 50.00) They were patient with me and I felt ignorant and hysterical ( % -100.00) But the best thing of all, they are a BBB member and that is most important ( % 63.33) Those others are not ( % 0.00) So I am happy ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , I just want to thank CarChex for being persistent in getting me to secure coverage on my Ford Escape ( % 40.00) They have been vigil in getting me coverage ( % 0.00) There were times that special offers were available and they made them known but I could not take advantage at the time ( % 28.57) The seller was always understandable and made allowances for me to let them know when I was financially ready to buy this contract ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , Honestly I wouldn’t recommend a few of my friends to join this team of CARCHEX ( % 20.00) I was very satisfied with the service and the quality of coverage that this package provided me and Ryan best customer service skills ( % 82.50) He reached out to me ( % 0.00) He explained everything to me and I’m numerous occasions called to confirm if I’m still going to accept the package ( % 0.00) Overall great guy ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , Julius ** was very professional and knowledgeable ( % 13.00) He explained my options and was not pushy in trying to sell me coverage ( % 0.00) I received a phone call within minutes of filling in an request online ( % 0.00) I thought the coverage offered was what I was looking for and hopefully will have a good relationship with this company ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , I was told when I bought this contract that if I had a problem take my vehicle to the dealership and the inspector would be out there within hours ( % 0.00) But like I was lied to and because when I took it to the dealer they said it could take up to three days for the inspector to get there and they don't pay for a rental car till after the inspector gets there ( % 0.00) I'm handicap ( % 0.00) Cannot do without my van so I wouldn't have to pay for the rental upfront ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , Exceptional service ( % 66.67) Very patient explaining everything to an old lady ( % 15.00) He took a lot of time to be sure that I understood everything that I was getting ( % 50.00) He also went over all of the numbers for the mileage and made sure that they matched ( % 50.00) Very honest and an asset to your company ( % 78.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/10
Original review: Oct ( % 37.50) , "CARCHEX" lies to you ( % 0.00) They told me my warranty purchase covers all electrical parts of my vehicle ( % 0.00) But once I finally use the warranty service they deny the claim ( % 0.00) Saying (my car's too old) ( % 10.00) So I cancel the plan ( % 0.00) Then they promise me a prorated refund for at least $ but they only gave me back $ ( % -10.00) ( % 0.00) Don't let them fool you! They will tell you anything to get a sale ( % 0.00) Plus it took to almost months for the refund which is BS ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Resolution response: Sept ( % 0.00) , Jay ** was my helping hand at covering my vehicle at the lowest possible price ( % 0.00) My experience with Carchex has been super ( % 33.33) My coverage took care of all needs ( % 0.00) Extended coverage is very important for the future of this vehicle ( % 26.00) When time come for purchasing a new car I'll definitely be using CARCHEX ( % 6.82) Original review: Aug ( % 37.50) , As of today I haven't received any correspondence of what I purchased ( % 0.00) Where's the contract? ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , Having an extended coverage for my vehicle is a smart need ( % 21.43) I did my homework and CARCHEX seemed to be more reasonable over other providers ( % 19.17) I purchased a protection plan from them and my experience has been great ( % 80.00) The rep was a star and he assisted us through to a point of ( % 0.00) ( % 0.00) The protection plan is very necessary and it's a lifesaver ( % 0.00) It's exactly what I need and CARCHEX should put it out there more ( % 37.50) They were very knowledgeable and helpful in understanding today's mechanical world market or what my needs are, not overbuying and not overselling it ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , A vehicle protection plan is valuable to have especially if you're buying all these cars with all the gadgets and fancy stuff in it ( % 0.00) With the type of vehicle that I have, I'd rather have some assurance in my head that I would be covered if something does go wrong ( % -50.00) CARCHEX has good ratings online compared to most of the other companies and I had a good experience with them ( % 44.38) Their protection specialist was very sincere when he was talking to me ( % 65.00) He went through the coverage and advised me certain things that I had failed to look up like the advanced electronics packages and the key replacement, which I also included in my warranty ( % 2.86) Also, a lot of these companies won't let you take your car to the dealership, but the gentleman said that they would allow me to take it to the BMW dealership with CARCHEX ( % 0.00) Overall, it was a straightforward and steady process and they addressed whatever concerns I had ( % 18.06) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , I have coverage on all my cars ( % 0.00) I had an Acadia before and when I had problem with its transmission, I would have been screwed up if I did not have an extended warranty ( % 0.00) For my current car, I went to the dealer and their guy told me to try CARCHEX ( % 0.00) CARCHEX gave me a good price for my plan which has the very high coverage ( % 45.40) When I bought it, their reps looked very clean and no one looked like a liar ( % 47.67) CARCHEX also looks like a very strong company so I'm comfortable with them ( % 48.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , My old car coverage had ended so I decided to search for a new one ( % 11.82) I went online and looked at some of the ratings and found CARCHEX as one of the best companies ( % 100.00) their salesperson was really friendly ( % 37.50) She told me about their different products and the different things that I can get from my extended coverage ( % 0.00) She went over everything and explained how my bumper to bumper protection plan would work ( % 0.00) I inquired about a second vehicle and she even called to follow-up on that one as well ( % 0.00) She was a good salesperson ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , People feel comfortable anytime they get a warranty on anything ( % 40.00) I bought a car and I wanted to get an extended coverage for it ( % 0.00) I called several places and I asked them about the coverage ( % 0.00) My uncle also called different places, talked to CARCHEX, and he said it was okay ( % 25.00) They had the best pricing ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , Having an insurance is valuable because I will never know what could happen ( % 0.00) I'm not one to do a lot of online purchasing but Jorel, the CARCHEX representative that I spoke to, was great and did a great job with the whole program that they offer ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , I have been a lifetime owner of BMWs and the latest series has a lot of technology integrated into the car ( % 50.00) I decided to get an extended warranty because of that and the fact that the car uses a lot of electronics and computers ( % 0.00) I looked around and came across CARCHEX as being one with the better quotes that I could receive for the insurance policy that I could purchase ( % 50.00) I got the whole package to protect the vehicle for mechanical technology and all kinds of things ( % 20.00) The salesperson provided attentive service and I didn't feel pestered or pressured ( % 40.00) He was also one of the reasons I chose to work with their company ( % 0.00) Our transaction was nothing short of professional and it was a hassle-free experience ( % 5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , I was very well informed by your service agent and from my research I believe this is the best service and pricing for the same that I could find ( % 40.00) I am very happy with my choice to use CARCHEX ( % 100.00) I was extremely well informed by the agent and the services that would best suit me and my vehicle ( % 43.75) Thank you for being there ( % 0.00) I'm glad I joined ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , My customers representative is Ken ** ( % 0.00) He is very knowledgeable and very polite ( % 20.00) He help me find a coverage within my budget ( % 0.00) He also made sure he answered all my question and if I had any concerns about my coverage that I could reach out to him at his extension ( % 50.00) I would refer my family to CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , I just purchased my warranty ( % 0.00) The customer service is friendly, efficient, and precise ( % 38.75) Very smooth experience ( % 52.00) I have yet to experience effectiveness of coverage as I am just recently a member ( % 0.00) I hope that the coverage holds up to its promise ( % 0.00) Perfect if they keep their word ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , I've got a Dodge Grand Caravan that has , miles on it ( % 50.00) I'm years old and I'm not going to be getting another car, so in case something were to go wrong with it, I need something to protect me from having to fix it and coming out of my pocket ( % -20.00) I've had several different extended warranty companies call me and they were pushy ( % 0.00) However, the young lady from CARCHEX who called me wasn't pushy at all ( % 10.00) She asked me some questions and I asked her some questions too ( % 0.00) I really enjoyed talking with her ( % 50.00) Plus, she seemed caring and knowledgeable ( % 0.00) Also, if I had a question that she couldn’t answer, she got right back to me ( % 14.29) She also keeps me abreast via email of everything that’s covered on the car ( % 0.00) She’s very good and it's nice doing business with her ( % 75.50) This warranty is going to be very valuable ( % 20.00) I don’t have to use it but in case I do need it I've got it ( % 0.00) Overall, it's been a very nice experience and I have recommended them ( % 39.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , CARCHEX got a fair price and I like the benefits that come with it ( % 70.00) Purchasing my vehicle protection plan from them has been wonderful ( % 100.00) Their protection specialist was more than willing to explain all the benefits of the package, which was what I wanted to hear, and he thoroughly assisted me ( % 37.50) Having a vehicle protection plan is very valuable and there's a sense of security if anything happens ( % 20.00) My experience with CARCHEX has been wonderful and I've been telling all my friends about them ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , CARCHEX was good and I’d recommend them ( % 70.00) I didn’t have a warranty from the initial purchase of my vehicle and I wanted to have peace of mind ( % 0.00) I made the decision to go with CARCHEX because of their reviews ( % 0.00) Purchasing the plan was easy and good ( % 56.67) It was straightforward and all the details were explained to me ( % 37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , At first the young lady explained why it's better to renew now for years than later ( % 21.25) She made it sound like the transition from my existing policy to a new one would be a seamless transition ( % 21.21) I called back to see if they could expedite the refund, after speaking to three other people, I finally spoke to I think the cust relations super ( % 5.21) I was shocked and angry that what he told me was policy vs ( % -60.00) what the lady told me ( % 0.00) I angrily told him that I was lied to and now the company would not honor what she told me ( % -50.00) We went back and forth and I said I do not want my current warranty canceled because then I would be without coverage for a month ( % 0.00) I then got a call from a mgr ( % 0.00) up there and we went over the same thing again ( % 0.00) He said he would talk to his boss and either he or his boss would call back to try to resolve the problem ( % 0.00) I expect a call back sometime between the th thru to the th of sept ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , I was looking for insurance for my house and my equipment and I also wanted to make sure my car is insured ( % 50.00) Purchasing a plan from CARCHEX was good and easy ( % 56.67) Having it is very valuable because it gives us peace of mind ( % 20.00) I wish the plan was a little bit cheaper but overall, it was a good experience and I've recommended them to a friend ( % 17.08) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , I have a car whose manufacturer warranty expired a long time ago ( % -5.00) My brother suggested that I look into acquiring an extended coverage for my vehicle and chose CARCHEX because it was listed as one of the top five auto warranty companies around ( % 50.00) The person I spoke with was very knowledgeable and made suggestions about a good plan for me considering the number of miles on my vehicle ( % 45.00) I needed something with total coverage protection ( % 0.00) It was an easy process so we had a good experience ( % 56.67) Overall, having a vehicle protection plan is more than necessary, unless you have money saved up when things go wrong on your older vehicle ( % 3.33) But if you’re someone like me and you’re operating from check to check and you don’t have money saved, then it’s invaluable ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , I did know what warranty company I would use because this was a big decision to make until I spoke with Ms ( % 0.00) ** ( % 0.00) ( % 0.00) ( % 0.00) I had a great experience with Ms ( % 80.00) ** ( % 0.00) She explain the contract in great deal ( % 80.00) I hope with a great beginning will become a great relationship in the future with Carfax ( % 53.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , I bought a car for my daughter six months ago and two months later she's having a problem with it ( % 0.00) So, to be safe, I got an extended coverage for it ( % 50.00) I tried to get it on the dealer, but that was more expensive ( % 0.00) I started calling a few companies to see what their deals were, then I checked the reviews for CARCHEX and I decided to go with them ( % -20.00) I talked with a representative and she explained to me more or less how that works and she sent me an email with the details ( % 16.67) That's fast and very easy ( % 38.17) I also feel peaceful having the vehicle protection plan ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , Having a vehicle protection plan is valuable so that I wouldn’t have some couple thousand dollar bill come up in the future for a car repair that I didn’t anticipate ( % 0.00) It’s better to bite the smaller bullet than take the big one ( % 16.67) When my original coverage from Toyota had expired, I looked at the several options available and did some comparisons ( % 25.83) I called in at CARCHEX and set up my plan ( % 0.00) It was hard to follow and understand what their protection specialist was trying to promote but I have a better feel of everything now ( % 10.42) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , I'm still satisfied with my car and I wanted to keep it longer beyond the original warranty ( % 43.75) I found CARCHEX online and I talked to someone over the phone and he was very courteous and knowledgeable ( % 78.00) It was a good experience and CARCHEX should keep up the good work ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , Corey reached out to me after I had shopped around for extended coverage with multiple companies ( % 0.00) He never pressured me for his business but rather well educated me on everything to help me make an informed decision ( % 0.00) It is without hesitation that I went with CARCHEX after reviewing their coverage, price, time in the industry, backing partners, and third party reviews ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , I just purchased a vehicle and I wanted to get an extended warranty ( % 0.00) My brother in law has Carchex and he gave me their number ( % 0.00) I talked to Jay on the phone and I was very pleased with him ( % 65.00) He walked me on through the process and explained to me the benefits ( % 0.00) I am very pleased with their process and how that went ( % 65.00) An extended warranty is something that anyone must have ( % 0.00) This is my third BMW and I already experienced having repairs that I had to pay out of pocket ( % 40.00) You'd feel comfortable that you've got a cushion there in the event that a repair is needed ( % 40.00) The extended warranty is very valuable and it's worth it ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , My vehicle is still in good shape but it has a lot of miles on it ( % 70.00) I wanted its motor and transmission covered so I did some research and found CARCHEX to have good reviews ( % 70.00) Their rep was also really good ( % 70.00) We went back and forth on the emails and she had all the answers ( % 0.00) Overall, having a vehicle protection plan is a wise decision and would be really valuable if I had to have a motor replaced ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , I needed a warranty and I was referred to CARCHEX by another person ( % 0.00) I called their number and the person I dealt with was knowledgeable and courteous ( % 60.00) They were efficient with the application process ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , I drive my car to work for two to three days a week and I already drove , miles ( % 0.00) And since I didn't buy a warranty from the dealer, I decided to buy it in case something happens ( % 0.00) I knew a dealer that would charge about $, for extended warranty ( % 0.00) So I did some shopping online and found CARCHEX to be the most reasonable ( % 35.00) I called them and they were very helpful ( % 20.00) They gave me all the information, and answered all of my questions ( % 0.00) It was a positive first experience ( % 23.86) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , I have a car that runs good and it’s in great shape, and I will hang on to it for a while ( % 75.00) After all, it’s cheaper to get an extended warranty than it is to get a new car ( % 13.64) So I went online and researched for companies that had good ratings with BBB ( % 70.00) One of them was CARCHEX ( % 0.00) The representative I spoke with was very informative ( % 20.00) He was very friendly and he thoroughly assisted me ( % 48.75) So far, it's been good ( % 40.00) I just hope that what I was told and what’s written in the vehicle protection plan comes through ( % 0.00) A lot of places don’t ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , I purchased a used car from somebody I didn’t know and I had run a fact check report on the car and saw CARCHEX as an option ( % 0.00) It was very easy to purchase a vehicle protection plan ( % 56.33) Their specialist knew what he was talking about ( % 0.00) The warranty I received in the mail matched what he said ( % 0.00) He was generally good and he thoroughly assisted me ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , I already have insurance on a vehicle and it's come in handy ( % 60.00) And then, I have another vehicle with mileage that is getting up so I looked into getting an extended coverage ( % 0.00) I did some research, and from reading the reviews, CARCHEX sounded like it'll be a good choice ( % 70.00) And it was easy making the purchase ( % 43.33) I called and the rep walked me through all the programs, and I signed up right there and then ( % 28.57) I have his phone number and email address if I have any questions ( % 0.00) The protection plan is very valuable, especially because my vehicle is getting up there in the mileage ( % 10.00) It's a peace of mind to have insurance for everything else, so I might as well have it for an expensive vehicle ( % -50.00) I'm hoping I don't ever have to use it but at least I know it's there ( % -30.00) Overall, the experience was straightforward ( % 18.75) They sent me the contract so I can review it myself and there’s a chance to cancel within three months ( % 0.00) So they gave me plenty of time ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , Ryan the CARCHEX rep was excellent in telling me about extending my auto warranty and processing my order ( % 100.00) It was a good experience ( % 70.00) Would recommend a CARCHEX warranty as it is a good product and backed by a good company ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , I wanted my car to be protected and when I received a letter from CARCHEX, I called them ( % 0.00) The rep was pretty good and explained to me what the warranty is going to cover ( % 47.50) He was friendly and helpful as well ( % 37.50) I just got the warranty and it's very valuable ( % 20.00) I don't understand much about cars though and my boyfriend will be calling CARCHEX to make sure he knows all about it ( % 35.00) I'll find out more information from him and know much better about my warranty ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , Excellent customer service, the rep, Corey was to the point and offered the best warranty services ( % 100.00) I love that you didn't have no down payment and the first month is waive ( % 27.59) The monthly payment is under $ ( % 0.00) I'll recommend anyone to CARCHEX ( % 0.00) One thing I think should change as long as a member referred someone even if it is a family member he/she should get some type of gift card to show that CARCHEX value your service ( % -5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , I was looking into acquiring an extended coverage for my vehicle and tried a couple of companies ( % 0.00) But CARCHEX’s price was right in the ballpark so I bought a plan from them ( % 28.57) The protection specialists fed me answers to questions and there was no problem at all ( % 0.00) It’s good to have an insurance policy in case of any problems ( % 70.00) And if the truck gets a little older, it's going to be more valuable ( % 15.97) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , CARCHEX gave us more with our package deal than anybody else did and having a protection plan means a lot for us ( % 50.00) The rep was very helpful with us in explaining the package deals and he gave us a few days to think about it and he wasn’t pressuring us into it ( % 0.00) It’s excellent service, overall ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , I had good experience with my previous warranty and since I wanted to give myself a little peace of mind, I looked into getting an extended coverage ( % 11.53) CARCHEX was able to price match with someone different and give an additional year on the warranties ( % 25.00) It was easy to purchase the warranty but I was highly pressured to do it ( % 29.67) The particular customer service rep that called me back was a little pushy and rude ( % -8.02) He was a little overzealous ( % -18.75) He called me about six times in three days because it was near the end of the month ( % 10.00) I didn't realize I was calling so closely in the month to where it was going to put him under a talisman to try to get me to buy it but the warranty itself seemed to be fairly straightforward ( % 37.50) CARCHEX itself had a good name, and I figured that was good enough ( % 46.67) And on the first call that the rep did, I sent him information to price match and I told him I was looking at another company previously ( % 4.17) He immediately pulled them up and tried to tell me how horrible they were according to the Yelp reviews ( % -100.00) There was one negative review out there and it was from ( % -30.00) It's not very good way to bad mouth the competition in order to sell your product ( % -48.46) And then, he sent me a quote which was way high ( % 16.00) I sent him what I was looking at which was better-priced ( % 0.00) Overall, he was no help in the process ( % 0.00) I kind of wanted him to step out of the way of the process and just let me look it over and do it as I thought ( % 60.00) But in the end, they price matched and gave me the extra year ( % 0.00) I wouldn't have gotten the warranty if I decided later on that I didn't want it ( % 0.00) I was thankful that I had days to cancel ( % 0.00) I didn't want to lose it but I didn't really have time to go through it as well as I wanted to before I had to pull the trigger ( % 20.00) I was a little pressured to do so, so I went ahead and got it so it wouldn't disappear ( % -18.75) The rep left a message that said, "It's the end of the month, I'm not sure if you're going to do it or not ( % -12.50) But since it's the end of the month ( % 0.00) They're not going to keep it out there long ( % -5.00) " So I went online and did it myself ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , CARCHEX has been my extended warranty since I've had the car in ( % 0.00) Their reps explained everything to me to the best of their ability and they told me what I have with the package ( % 100.00) My experience in getting them was good although I have never had to use their services as of yet ( % 70.00) I've got a good vehicle and it's good to have somebody that I could call when needed and it won't be a problem ( % 70.00) I didn't use the first $, that I paid out for the warranty at all ( % 25.00) I didn't even know the warranty has ended until I sent something in and they sent a check back telling me that I paid it out in full because I never used it ( % 17.50) It would be stupid to have a car and not have a protection plan or extended warranty on it because the maintenance cost is too high ( % -32.00) So far, the amount and the package that I have will serve me well ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , It's very valuable having a vehicle protection plan these days ( % 20.00) It so happens that my wife's other dealer's extended warranty had expired so I wanted to get another one on it ( % -12.50) As I was going through the internet, Carchex was highly rated with cheaper price than all of the other ones that I have checked into ( % 1.75) Their sales rep was very knowledgeable and very thorough ( % 20.00) He shot me emails as we were on the phone to give me an opportunity to look at stuff ( % 0.00) Their customer service was great ( % 80.00) It's been a great experience overall ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , Having a vehicle protection plan is very valuable and it’s a safe thing to do for the vehicle ( % 35.00) I talked to the different vehicle protection providers and I read the ratings and the reviews online ( % 0.00) CARCHEX checked out good so it was easy choosing them and making the purchase ( % 56.67) I had a good interaction with the specialist and he was knowledgeable, easy to talk to and understood what I was looking for ( % 56.67) He was also helpful in directing me and answered my questions ( % 0.00) It was a great experience ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , I already have an existing policy on my Mercedes and I wanted to get a little more time with the program, so I extended it ( % 15.63) I read and compared other policies to one another, and CARCHEX had the least exclusions and it covered a lot of items that may tend to have issues ( % -21.25) Purchasing the plan was a fairly easy and straightforward experience ( % 40.42) I knew what I wanted and the price was right since this was the second time and the vehicle was a little bit older ( % 6.62) I was able to purchase something that was close to the previous plan that I had so it was a good deal ( % 34.44) CARCHEX thoroughly assisted me throughout the process especially with the programs that they offered ( % 0.00) They have so many different options ( % 25.00) I would have paid a little more to have gotten something that covered more but they didn't offer that nor did any other programs out there ( % 17.19) The agent on the phone researched my questions, got back to me and answered them ( % 0.00) She did a great job with what she had to work with ( % 80.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , I got an extended coverage for my car so that in the event that something major happens, it won’t get to the point where I have to get another one because I can't afford to fix the damaged one ( % 6.25) CARCHEX was able to accommodate me with the miles I have on the car, which is a little over , ( % 15.63) Their rep was really good in contacting me and keeping me updated as to what's available ( % 55.00) She made me feel I knew what I was getting ( % 0.00) Overall, purchasing the plan was not too stressful ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , I got Carchex right after I bought my car which is a BMW ( % 28.57) It’s a high-end piece and I wanted to make sure it was covered ( % 50.00) I went online and got a rating for extended warranties, and Carchex was in the top two ( % 50.00) I read about what they offered and it was offered at a reasonable price ( % 20.00) Getting a vehicle protection plan just made sense ( % 0.00) I've learned to make good sound decisions, especially as I got older, and I don’t make decisions lightly ( % 33.33) When I’m investing my money in something, I want to know what I’m getting for my money ( % 0.00) I looked at a lot of other companies, drove a lot of other cars, and I was pleased with the service that I received ( % 8.33) I’ve also been real pleased with Carchex, as far as fulfilling claims, and the coverage has been good for me ( % 51.67) When my contract was running out, I renewed it and the prices were higher, but everything was going up and it was still at a price that I could manage ( % 25.00) It was a good experience all around ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , My parents recommended Carchex to me ( % 0.00) It had a good coverage, and purchasing the plan was quick and simple ( % 34.44) They were friendly, helpful and knowledgeable and I even got a hold of them quickly ( % 35.42) Also, acquiring an extended coverage was a good idea ( % 70.00) I had no plans for upgrading or switching out to a different vehicle, so it was good to make sure my current vehicle was taken care of, especially since a couple of months ago I had to switch out the battery ( % 24.00) I would like to make sure that if anything bigger happens, I have it covered ( % 25.00) Having a vehicle protection plan is very valuable because you never know when something is going to come up ( % 20.00) For me, it can happen at any second and suddenly you need to have money to have parts of your car replaced ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/9
Original review: Sept ( % 37.50) , I worked with Leon ** ( % 0.00) He was thorough and very easy to work with ( % 56.33) Overall it was easy and a great experience ( % 41.11) No high pressure sales and I did check around quite a bit and did experience high pressure sales people ( % 4.00) Thanks for the easy transaction ( % 31.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , I received a very detailed explanation of the process, coverage available and options ( % 46.00) The warranty representative was very helpful in describing the meaning of terms and was quite helpful in answering all my questions ( % 20.00) Allowed time for me to review and compare warranties ( % 0.00) Not pushy! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , Dan was great ( % 80.00) He helped me make a great decision on warranty company ( % 80.00) He was very knowledgeable and walked me through the process ( % 20.00) I feel like I chose the right warranty company ( % 28.57) I also compared warranty company prices and CARCHEX was the best deal for the coverage I received on my truck ( % 100.00) I hopefully won't need to use my warranty but if I do I have peace of mind knowing carchex will be there to help ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , I shopped for extended warranty and found this one to be the best available with the interest-free financing and useful coverage ( % 56.67) The optional coverage was a factor in my decision to go with CARCHEX ( % 0.00) The only reason it is not a -star is that the "COOLING SYSTEM" coverage, covers the water pump, but NOT the RADIATOR ( % 0.00) The radiator is a major component of the COOLING SYSTEM ( % 6.25) Thus, they deny coverage of a MAJOR COOLING SYSTEM component ( % 6.25) Other than that, I am satisfied with the coverage and professionalism of the staff ( % 18.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , I bought a vehicle and I needed an extended coverage for it ( % 0.00) Having vehicle protection is extremely valuable ( % -12.50) I searched the internet for extended coverage providers and CARCHEX was the first one I found ( % 25.00) Overall, purchasing my vehicle protection plan from them was easy ( % 21.67) I spoke about four times with the rep and asked him specific questions on what kind of coverage it was, what items were covered, when the coverage will start, and if I can renew once it's over with ( % 30.00) It has only been a month since I got the auto warranty and, so far, I've had a good experience with CARCHEX and they've been very helpful and informative ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , Service was wonderful ( % 100.00) Hello did a great job working with me ( % 80.00) I could ask for nothing better ( % 50.00) Thank you ( % 0.00) Y'all been a big help ( % 0.00) I'm sorry for the long wait but thank you also for your patience and give me time to get myself together ( % -27.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , Ryan was great to work with ( % 80.00) He really tried to get us our best quote checking with different companies and etc ( % 40.00) ( % 0.00) ( % 0.00) I would recommend this company again based on the customer service so far ( % 10.00) I have not had to make a claim yet thank god ( % 0.00) Thank you so much again ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , Rudy ** was outstanding ( % 50.00) He called me to see if I was going to exceed my previous warranty ( % -16.67) He offered several viable solutions that fit my needs ( % 20.00) He was very professional and a pleasure to work with ( % 13.00) His customer service was stellar ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , CARCHEX is the one I’ve had for the last four years ( % 0.00) Their rep called me and talked with me about the extended coverage for my vehicle ( % 0.00) Purchasing the extended coverage was okay and it was easy ( % 46.67) I communicated with their protection specialist just fine ( % 41.67) He answered the questions I had about the coverage if it was the same as what I had before ( % 0.00) The plan is valuable that if something went wrong with your car, you would want to be able to get it fixed without it costing you a lot of money ( % 3.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , Carfax is disreputable as they made us pay all incurred taxes on repair ( % 0.00) On top of that, they refused to pay for an American-made part which is very reliable ( % 35.00) I ended up paying for the American part because Carfax refused to pay for new part ( % 6.82) They are DISREPUTABLE ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Original review: Aug ( % 37.50) , My car have a check eng light for the throttle body ( % 40.00) I did not like that the throttle body was not covered in my service contract ( % 0.00) I thought I had the best coverage ( % 100.00) I have the top plan ( % 50.00) I wish it covered the throttle body, but it does not ( % 0.00) Too bad it is not ( % -70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/8
Resolution response: Aug ( % 0.00) , UPDATE //_I was able to speak with a CarChex manager concerning the misunderstandings and am pleased to say we were able to reach a satisfactory resolution ( % 50.00) Thanks very much ( % 23.00) Original review: Aug ( % 37.50) , I've been paying on this CarChex extended warranty since / ( % 0.00) Had to have my Ford Explorer towed for repairs due to an overheating situation ( % -12.50) Since I'm a member of AAA I had it towed to one of their local repair centers at Park Road ( % 0.00) CarChex paid $ ( % 0.00) less $ deductible towards a $ ( % -16.67) bill ( % 0.00) I paid $ ( % 0.00) when I only expected to pay the deductible ( % -5.00) Although the CarChex contract says they will pay a reasonable diagnostic fee, they paid ONLY ( % 10.00) hours of the diagnostic fee and NOTHING towards the $ ( % 0.00) labor charge to actually repair the vehicle ( % 0.00) The repair shop charged $ ( % 0.00) diagnostic fee to pressure test the system for leaks, $ ( % 0.00) labor to install a thermostat assembly (thermostat + thermostat housing) costing $ ( % 0.00) , and a mandatory cooling system flush and fill at $ ( % 0.00) labor, $ ( % 0.00) parts ($ ( % 0.00) coolant flush kit + $ ( % 0.00) Max Life Antifreeze) ( % 0.00) When I called CarChex to explain why they were only paying $ ( % 0.00) only towards $ ( % 0.00) total labor charges they said they could only pay ( % 0.00) hours of labor for any reason ( % 0.00) CarChex said they could only pay $ ( % 0.00) towards the thermostat and housing based on parts from places like AutoZone, Pep Boys and Advance Auto ( % 0.00) I asked her where that was written in the CarChex contract and she pointed me to the section 'If Your Vehicle Incurs a Breakdown' section C which says "Take your vehicle to a licensed repair facility of your choice" ( % 0.00) Since I don't have a regular mechanic I had it towed to a "licensed repair facility" which I erroneously thought would satisfy this stipulation and that all costs would be covered as per a previous extended warranty that I had before paying off the vehicle and who covered % of the repair costs for a radiator(no deductible on that one) ( % -22.22) CarChex said that the service rep only said that they were repairing the thermostat and not the housing too ( % 0.00) So I called AAA to see if that was the case and the service rep said she'd told them everything being repaired ( % 0.00) I called CarChex back and spoke with a different customer service person and they said that AAA had not said anything about the housing and I offered to fax them the bill AAA had given me but CarChex told me to contact the repair shop ( % 0.00) So I called AAA back and she said she did tell CarChex and furthermore that if I didn't want the mandatory flush and didn't agree with the markup on their parts that I could have my vehicle towed elsewhere ( % 0.00) She did not give me the breakdown bill of what CarChex actually paid for along with the bill showing the total amount I had to pay but I told her I'd sort it out with CarChex later ( % 0.00) Upfront I'd asked her (Kaitlyn) if AAA accepted extended warranties and she assured me they did but later she couldn't figure out how to bill the charges out which made me wonder if she had indeed relayed the correct information to CarChex ( % 0.00) I disagreed with AAA on the mandatory flush since it that had already been done previously and questioned the markup on the parts price of the thermostat assembly since I had priced it ($ ( % -16.67) ) at the same place they got their parts and from previous experience know they have good parts ( % 17.78) So I basically got stuck with overpaying for a repair since CarChex decided what they would pay as opposed to paying the claim less the deductible but did not stipulate in the contract HOW they arrived at what they would pay although the CarChex contract at A says they would pay a reasonable diagnostic fee ( % 1.67) ( % 0.00) ( % 0.00) but not the labor to actually repair the vehicle?!!! Read full review ( % 17.50)
consumeraffairs
POSITIVE 🙂
2017/7
Original review: July , Stephanie was my rep ( % 37.50) She was courteous and answered all my questions in the way I asked ( % 60.00) I just signed up so I can't speak on the process of a claim ( % 0.00) But the signing up process was smooth and easy ( % 41.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/7
Original review: July , I was very satisfied with my customer service ( % 51.25) My representative was honest and provided me with a fair quote ( % 65.00) I will definitely be recommending this company to my friends, family and neighbors ( % 0.00) I really looking forward to everything my package has to offer and keep my mind at peace ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/7
Original review: July , The associate, Chris was knowledgeable and friendly and helped me through the purchase of an extended warranty for my Chevrolet Silverado door V, wheel drive ( % 37.50) The price was workable for me PER month and I feel that it will be good for me when original warranty expires on my truck ( % 53.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/7
Original review: July , I was very pleased with my agent Jay and very happy with him finding the best coverage for my car ( % 75.63) He took his time with me and broke down my coverage back to front and made sure I understood what I was getting, it was then very clear to me ( % 11.86) I am excited about my coverage and the monthly payments ( % 37.50) I will be sure to refer a friend ( % 50.00) Thank You! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/7
Original review: July , I am glad to have chosen Carchex for warranty coverage ( % 43.75) The agents were very helpful through the whole process ( % 20.00) They worked with me to get the best plan ( % 100.00) The agents were great ( % 80.00) They were very knowledgeable about what they were doing ( % 20.00) Keep up the good works ( % 70.00) Very glad to be a customer of Carchex ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/7
Original review: July , I give Ken high marks in salesmanship ( % 26.75) Having been a salesperson myself for my career, and a manager of an international sales force, Ken would have been a welcome addition to my team ( % 40.00) He is knowledgeable about his product as well as knowledgeable about when to do a soft sale ( % 10.00) I admire salespeople who are really capable and demonstrate it when they have a skeptical customer ( % -15.00) He won me over with knowing my history with CARCHEX and reviewing why I had left as a customer ( % 0.00) The first rule in salesmanship so as not to oversell your product ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/7
Original review: July , I had the pleasure of working with Nick and he was awesome, very kind, patient and helpful ( % 71.83) He definitely would be recommended ( % 0.00) He went over everything with me and made sure I understood what it was that I was purchasing and I was ok with the purchase before paying ( % 50.00) Thanks Nick ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/7
Original review: July , I was pleased with the approach to the sales process that valued concise information over sales tactics ( % 32.50) I'm a retired sales professional so I know the difference ( % 10.00) The pricing structure was reality based from the start instead of promising discounts from an inflated starting point ( % 10.00) The explanation of benefits was way more informative and much clearer than the next in line competitor ( % 23.33) This was due in large part to Nick's, the sales person, professional integrity ( % 6.31) Good job, Nick, and thank you ( % 70.00) I'm very pleased with my purchase ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/7
Original review: July , Eric was very helpful and thorough with the sale info ( % 28.75) I will recommend him to customers ( % 0.00) I appreciated his help and efforts making sure I got the right value for my money ( % 32.86) He knows exactly what fit customers' budget ( % 32.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/7
Original review: July , Had a great experience signing up, Drew ** is a great rep and was quick and efficient ( % 57.71) I feel I am in good hands ( % 70.00) Thanks for the help and your patience as I tracked down my actual mileage ( % 1.48) Keep up the good work and I hope I don't have to contact you too soon ( % 70.00) ( % 0.00) ( % 0.00) LOL ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/7
Original review: July , I have purchased warranties from CARCHEX in the past; and I have always had good warranty sales advisors to help me ( % 27.50) I would gladly choose to recommend CARCHEX to others when trying to purchase an extended warranty for themselves to keep the repair bills low, while repairing their personal vehicles ( % 16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , I had the pleasant experience of dealing with Dam ** when I was seeking to purchase an extended warranty for my automobile ( % 55.42) He was very knowable about the warranty and helped me to make an informed decision ( % 20.00) I would highly recommend him to friends and family who are seeking an extended warranty for their car ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , The representative that I spoke with was very helpful and understanding ( % 28.75) He was of great help in selecting the plan that was best for me! He was very friendly, and I enjoyed speaking with the representative ( % 69.69) If anyone were to consider the extended warranty, I would recommend that they speak with him ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , The agent was very helpful getting me signed up, I haven't used it yet ( % 28.75) I enjoyed the way they help get you all information I needed ( % 50.00) if I need the service I'm sure everything will be fine ( % 45.83) Thanks to all that helped ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , I haven't had any problems with my Vehicle ( % 37.50) But Ian helped me out on all my questions ( % 0.00) When I could locate him by phone, I'd leave a message and he would get back to me promptly ( % 0.00) I hope that his attitude in helping out someone that it also appears when something happens to my Vehicle ( % 0.00) ( % 0.00) ( % 0.00) (Hope NOT, that I start having problems ( % 0.00) ) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , In speaking with Ms ( % 37.50) LaShawna ** on Thursday, June th, it was a very pleasant and enjoyable experience ( % 72.67) Upon my returning her call, I was able to express what I was looking for because I had conducted research on my own ( % 55.00) I explained that I did not want to speak with a representative without having some facts under my belt ( % 0.00) She went through the process in details ( % 0.00) I told her that I wanted to make sure the Honda dealership would accept the vehicle service contract ( % 50.00) She assured me that they would, but I explained that I wanted them to confirm that fact ( % 0.00) The cost was surprising to me ( % 70.00) I had to ask several times if I was hearing correctly ( % 0.00) In my research I had found that most companies were asking much more with the mileage I have on my car ( % 50.00) Even though, the mileage is not very high ( % -6.15) She is a great representative working for your company ( % 80.00) I told her once I receive confirmation from the Honda dealership, I would let her know ( % 0.00) I am so glad that she was assigned to work with me for the next four years ( % 25.00) Again, thank you for assigning her to me ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , Very, friendly and easy experience ( % 43.19) Rep was very personable and knowledgeable ( % 20.00) Provided all options and helped identify a policy that worked great for me ( % 80.00) Very pleased with CARCHEX ( % 65.00) I will definitely recommend CARCHEX ( % 0.00) Keep up the good work ( % 70.00) Thank you! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , Service Representative Kanisha ** very helpful, polite and patient ( % 28.75) Her consultation was very helpful in my deciding on what coverage to purchase ( % 20.00) I must she was very consistent in her attempt to make contact with me ( % 32.50) I had been putting off the warranty coverage on my vehicle for some time now ( % 0.00) With the representative's consistent, polite, non aggressive attitude made it easy for me to finally come to the conclusion to make purchase ( % 22.78) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , Sales rep was a bit persistent but every good sales rep knows it usually takes seven contacts before a customer buys or not ( % 27.50) The product offers great coverage and the pricing was in order ( % 45.00) I would recommend CARCHECK to a friend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , I had this car warranty plan with my previous car, and used it quite a few times in the years ( % 0.28) I'm sure it paid for itself a few times over with the repairs to my Pontiac Torrent ( % 15.00) The Pontiac is still running strong, thanks in part to timely repairs since I didn't have to save up lots of money to get it fixed ( % 24.44) Only $ for a copay on all work done ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , I been looking to get car insurance for awhile at Carchex ( % 37.50) Was the best price and coverage ( % 100.00) Hands down ( % -15.56) I've got a quote from all the big name companies and I kept comparing them to carchex ( % 0.00) I've had car insurance before and they only allow you to use certain mechanics ( % 10.71) No car rental or roadside service ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , David ** was very informational about all that we had discussed on getting an extended warranty for my Kia Optima ( % 28.75) I do not think that I could have picked a better place than CARCHEX to go with an extended warranty ( % 50.00) Thank You ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , I have had a year Warranty with very few claims ( % 5.75) However, when we did use the warranty we had hassle free and professional service! Highly recommend CARCHEX! I have had such great service that I recently purchased another year warranty ( % 25.42) Once again we had very professional and courteous help throughout the process ( % 36.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , I love the sale person ability to explain the coverage and the warranty in details and hopefully if something happens to my vehicle in the near future it's taken care of as explained in the welcome package and hopefully we can continue to do great business together ( % 42.92) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , I am so satisfied with my enrollment experience ( % 43.75) Shaunita was very patient with me, as I had to reschedule a few times before I was able to join ( % 16.67) She was professional and gave me any info that I inquired ( % 10.00) She was so sweet and I enjoyed speaking with her ( % 42.50) I felt like I was to be in good hands for any issues that may arise ( % 70.00) Thanks so much for good company people ( % 36.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , I was actively looking for an extended warranty for a handicap accessible van that I had recently purchased ( % 15.42) I had a plan to get at least estimates ( % -30.00) The first company I contacted was among the top rated companies but the representative was a little pushy and only offered a discount if I signed up that day ( % 14.06) Did not like that approach ( % 0.00) I submitted a request for a quote to Carchex and received a call from a very informative and professional gentleman ( % 15.00) He was very helpful and did not pressure to sign up that day ( % 20.00) He emailed me information which allowed me to discuss with our son and we set a time for a callback the next day ( % 0.00) I was extremely pleased with the entire process and did do a contract with Carchex ( % 25.00) Would highly recommend this company to anyone seeking an extended warranty for their vehicle ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , I am a new client ( % 25.57) I had shopped around and ask a few friends about Carchex ( % -20.00) I found that the nd gentleman addressed my concerns which was price and activation time ( % 0.00) There wasn't any hassle and Drama while dealing with them ( % 0.00) Now we shall see what the future gives ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , I purchased a year/K warranty for my Mercedes CLS ( % 37.50) Dan ** was the representative who had helped me and answered my questions ( % 0.00) I had checked with two of your competitors and although the CARCHEX warranty was more expensive by approximately , ( % -13.33) , I bought because of Dan ( % 0.00) He was thorough in his explanation, no pressure, and I felt like I trusted his representation of CARCHEX more than the others that I spoke with ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , Mercedes warranty: Sales associate ** was helpful, professional and knowledgeable ( % 23.75) He was working with me patiently in selecting the Platinum coverage for my car ( % 0.00) Job well done ( % 0.00) I had extended coverage for my vehicle before with another company and was not satisfied with their service support ( % -25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , Just purchased a vehicle protection plan through CARCHEX ( % 37.50) Customer service representative was Kevin **, very knowledgeable, polite and respectful ( % 35.00) Felt at ease talking with him ( % 0.00) So far, I would recommend to a friend ( % 10.00) Hope my experience with CARCHEX will continue to be good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , The customer service person (Ms ( % 37.50) **) was excellent ( % 62.50) She was patient well informed about the various plans and helped me make an informed choice ( % 0.00) Would recommend to friends and family ( % 0.00) Haven't used the policy yet but would hope that the experience would match that of the initial contact ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , We had CARCHEX for the past ( % 6.25) years and it has been a great experience so far ( % 45.00) In the three instances that we had to use the warranty approval has been seamless and painless ( % 10.00) We recommend the warranty to anyone that one to have a peace of mind with your used car especially if you are still paying for it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , Very friendly and informative ( % 43.13) I am more at ease with this extra coverage ( % 25.00) I would highly recommend this company ( % 16.00) I enjoyed the conversation as things were thoroughly explained to me ( % 50.00) The warranty helps me feel at ease and I believe it's important to have that peace of mind ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/6
Original review: June , Purchase of Extended Warranty - Chris ** was very helpful ( % 28.75) The problem I have is that you cannot pay online ( % 0.00) When you try to pay online with a credit card it won't go through ( % 0.00) I tried many times over a day period ( % 50.00) Finally I did it over the phone with Chris ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , Ryan was referred to me by a friend ( % 37.50) He was very helpful when I was deciding what warranty I needed for my car and he took his time answering my questions ( % 20.00) He was very respectful and caring that I got what was best for me ( % 82.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , My representative was extremely helpful, helped me understand policy, excellent follow-up and strong customer-focused approach ( % 42.08) He was helpful comparing dealer and other agencies' policies ( % -12.50) Will definitely refer others ( % 0.00) My wife and a few of my relatives will use CARCHEX ( % -20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , It was easy and quick ( % 38.06) of top rated companies according to consumer's report and was recommended through Carfax ( % 50.00) Salesperson was very knowledgeable ( % 20.00) Salesperson was very easy to work with, thank you! I would recommend to anyone looking for extended vehicle warranty ( % 70.42) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , I found the service representative, Larry, pleasant and willing to help resolve the problem ( % 45.28) I was, however, disappointed by the fact that it is so difficult to actually speak to a person ( % -41.67) If I had been able to speak with an actual person much earlier, I feel that much of the stress of the situation could have been eliminated ( % 17.50) Larry was professional and made sure that I understood the policy and its conditions before he said goodbye ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , Kenisha ** was very well inform on your services ( % 28.75) She explain everything to me, work on a good monthly payment for me ( % 70.00) She inform me, if I have to submit a claim it would be handle right away ( % 28.57) So far, I'm very impressed ( % 55.00) Hopefully, I will enjoy this warranty for the months term ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , I was very happy with his help ( % 68.75) He came in on his day off ( % 0.00) I would tell other people about my experience with this company ( % -12.50) And it is a cheap company to deal with ( % 40.00) And he was very fast to response was good ( % 48.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , Crystal ** is a special person, she is the main reason I purchased the plan ( % 29.96) I am very happy with the description of coverage for my KIA and would recommended Carchex to all the people I know as well as create a division that serves car dealers with the availability of coverage for all their cars ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , I really hope that my nd around with Carchex is better than the st w/ Carchex & Assurant ( % 35.83) Too much confusion managing the policy ( % 20.00) ( % 0.00) ( % 0.00) who does what to the policy should be handled in one place ( % 0.00) It's really too expensive not to be satisfied ( % 6.67) ( % 0.00)
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POSITIVE 🙂
2017/5
Original review: May , Costly and technology coverage was extra; these days, that's half the car! Salesmen was very helpful though and helped me gain comfort level with the decision (given some online negative reviews which everyone seems to get but are nevertheless concerning) ( % 1.33) So far so good ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , This was a easy and good experience ( % 50.28) The sales rep was very easy to talk to and he was very helpful ( % 38.17) I was pleased to be offered a month coverage on my vehicle ( % 50.00) It was a little more than needed but for the price it is just right ( % 19.94) The transaction was completed in a timely fashion ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , I just purchased a warranty for my Audi S ( % 37.50) The specialist named Kenisha was absolutely a pleasure to deal with as I processed my options while it came to selecting a suitable warranty for my vehicle ( % 37.50) Unlike other warranty companies who have poor customer service CARCHEX didn't ( % -26.25) Hopefully my claim process (if ever) will go as smooth as the selection process ( % 40.00) ( % 0.00)
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POSITIVE 🙂
2017/5
Original review: May , Mr ( % 37.50) ** was wonderful to me and very knowledgeable ( % 60.00) He was very helpful in explaining everything to me to make sure I understand what was going on ( % 35.00) I will definitely be referring family and friends to him when given the opportunity to do so ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , New Client ( % 25.57) Haven't received my packet yet but so far so good ( % 40.00) Customer service was excellent and for the most part thorough ( % 75.00) I hope to refer friends and family once I experience the services provided ( % 0.00) Thank you Carchex!! I will be in touch ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , Great service, the price was perfect, awesome value ( % 79.38) ( % 0.00) ( % 0.00) I did a lot of research and this company offer the best value for the money ( % 100.00) ( % 0.00) ( % 0.00) great service ( % 80.00) Customer service was excellent ( % 100.00) Look no further ( % 0.00) This is the company to go with ( % 0.00) Hands down help is always there ( % -15.56) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , I purchased a warranty with CARCHEX ( % 37.50) I was very well informed and the salesman were very knowledgeable about their warranty ( % 20.00) Jason ** was very helpful and understanding ( % 20.00) He explained things in a way I could understand ( % 0.00) I would recommend CARCHEX to anyone wanting or would like to purchase a extended warranty ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , I needed to acquire an extended plan for my , Mercedes E Matic ( % 37.50) The receptionist, who goes by the name Niki, was very helpful ( % 20.00) She patiently answered all my questions and was adept in explaining the different plans ( % 30.00) I was able to choose a plan that would meet my needs ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , I dealt with Andrew ** ( % 37.50) He was great and answered all my questions about a warranty for my husband's car ( % 80.00) My dad referred me to this company for the warranty, since the dealerships charge a ridiculous amount ( % -33.33) The warranty also covers labor and just has a $ deductible with is awesome! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , I purchased this warranty for my vehicle, and unfortunately I had the unpleasant experience within the first month to have to put in a claim or maybe a true blessing ( % -3.50) My situation started days into warranty, miles, payment received and nd en route ( % 0.00) My vehicle began having some serious mechanical complication while driving so I pulled over and notified roadside assistance Carchex provided me with ( % -33.33) I proceeded to contact the representative from roadside assist, the initial conversation that took place started out basic ( % 0.00) What was the problem with vehicle, what was my location, then the complete chaos started ( % 10.00) I was asked for my location numerous times ( % 0.00) Told I was covered for ( % 0.00) max for tow, I asked for the rep to call me back with a time for the tow truck would arrive and if she was positive it would only ( % 7.58) because I have other services I can use ( % -12.50) No reply ( % 0.00) For an hour, my phone calls went unanswered and on hold ( % -10.00) After speaking with supervisors, the same rep again I asked for the tow company's name to finally find out what was happening ( % 0.00) After over hrs come to find out the tow co, is dispatching out of Florida when I'm in NJ ( % 0.00) hrs later at the mechanic shop miles from where the tow took place on Friday the st ( % 0.00) I spoke with the mechanics at the shop, explained what was wrong with the vehicle and that I had a warranty I purchased and can they please follow the policy for a claim ( % -50.00) Both mechanics looked at me and said they want something in writing from me before doing any work on the vehicle because they were very leery of dealing with warranty co ( % 20.00) I assured them my vehicle was covered showed them the contract and even made a phone call to Carchex from the mechanic shop on speaker with specific questions in regards to what was covered under warranty in the engine i ( % 0.00) e ( % 0.00) lubricated parts pumps, entire engine block injectors, cylinder heads, piston rings, rods, bearings ext ( % 0.00) With that confirming phone call and overview of contract in hand the mechanic said he will make the necessary phone call Monday due to the late arrival of my vehicle ( % -14.17) Monday came ( % 0.00) Claims dept was notified vehicle was in shop for repair ( % 0.00) Fri, Sat, Sun, Mon ( % 0.00) No call from carchex for rental car ( % 0.00) Computer diagnostic tests were done on the vehicle called a injector buzz test, cylinder contribution test which showed improper compression from injectors ( % 0.00) First call to the claims dept from the mechanic he was asked if he was willing to negotiate without giving a bill or even a diagnosis of the problem ( % 25.00) Tuesday nd call to claims dept with results of test, denied coverage ( % 0.00) Rep stated injectors were not covered under policy ( % 0.00) The mechanics reply, "I spoke with the customer ( % 0.00) He and I read the contract and also spoke to a rep at carchex who confirmed these precise parts were under warranty or I would have never got involved with this repair ( % 40.00) " The claims rep replied, "The part in question doesn't fall under engine block or lubrication ( % 0.00) " It fall under fuel and he doesn't know who told him from carchex it was covered, and that "The customer better read his contract again ( % 50.00) "So for some unknown reason I figured I would call carchex where I purchased my warranty from and explain my situation there ( % -10.00) I would have the pleasure of endless phone conversation getting nowhere ( % -12.50) The explanation of the denial of my claim WAS NOW because it was part of the electrical system and that's not covered, AND ALSO it happened right after my policy took effect ( % 28.57) I HAD THE PLEASANT surprise of speaking to the most talented mechanic of all when a woman in the Carchex office close to miles away gave her own of diagnosis of my diesel engine injectors failing and quote, "I find it highly unlikely you just broke down ( % 31.30) Your mechanical problem was pre existing ( % 0.00) " CLASSIC ( % 16.67) RD PERSON I talked to in the office for help told me he worked for Ford and that the injectors fall under electrical not covered under warranty ( % 0.00) After numerous calls and hours on the phone I simply explained when I purchased the warranty the rep told me the entire engine was covered all lubricated parts transfer case trans and then went on to say no electrical ( % 0.00) Not something lubricated in the engine block ( % 0.00) Not something specifically asked on a number of occasions before purchasing the warranty ( % 0.00) Not something specifically asked in front mechanics before wasting their time ( % 0.00) The rep went back and check phone calls to see if anything was said in reference to injectors, there were so many phone calls made that was a total ridiculous, excuse ( % 2.33) I offered a easy solution ( % 43.33) Call the mechanic shop ( % 0.00) You will have witnesses ( % 0.00) The representative continued to split hairs on issue ( % 0.00) The injectors technically are in the engine block, are a lubricated part, part was confirmed to be under warranty by representatives from Carchex ( % 20.00) Today is -- ( % 0.00) Last conversation on -- ( % 0.00) I was left on the side of the road for hrs ( % 0.00) No rental car for week ( % 0.00) Nothing settled, truck is still in shop ( % 0.00) Delayed work ( % 0.00) Never an people denied my claim ( % 0.00) No one came to inspect the vehicle everywhere ( % 0.00) This company had no intention on paying my claim and did everything they could to simply ignore their obligation to repair my vehicle and even my safety ( % 0.00) This has been a dose of reality ( % 0.00) This company uses different contractors, claims, roadside assist, and when something goes wrong they want to blame the other contractor ( % -20.83) This experience has been a nightmare to say the least ( % -30.00) Tried to at least get reimbursed for not providing any service, good luck ( % 20.00) I really did not want to give them star, mandatory from site from any follow up message from Carchex on this matter to somehow relieve themselves of total ignorance on this incident should only show the level of dishonesty they will resort to ( % 6.67) My tow phone calls times receipt mechanics ( % 0.00) Test, shop, confirmation of engine diagram - schematics contract, rep approval of parts, no authorization for a rental car, storage fees ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , Shanita ** provided excellent customer service ( % 68.75) Her initial and subsequent calls were professional, prompt, thorough and friendly!!! I value great customer service, and I feel Shanita demonstrated just that ( % 32.65) ( % 0.00) ( % 0.00) Until I have a need to submit a claim, I will not be able to speak to the effectiveness of the warranty ( % 50.00) However, if warranty service it is on the same level of service provided by Shanita, I am confident I will be satisfied ( % 33.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/5
Original review: May , Excellent customer service from Dan and a very refreshing attitude during the whole process ( % 55.63) He was very patient with me and made sure I understand fully what I was getting and the amount of coverage I had on my vehicle and also made it very affordable ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , The lady I spoke I think her name was Linda was very helpful ( % 28.75) One of reasons I signed with your company was her ( % 0.00) I called other companies for information and quotes, prices were all about the same, but I chose your company because of her ( % -6.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , Third vehicle I have used them for ( % 18.75) Best in the business with low prices and great service ( % 60.00) Took care of what I wanted within hour of sending an email ( % 0.00) Service rep on the email answered all my question and followed up with a phone call ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , Marcellus was uber awesome, and I don't say that like ever ( % 68.75) For anyone to get that from me has to have given me the utmost excellent customer service period ( % 100.00) Thank you very much ( % 26.00) I just got this car repair coverage ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , This company has been a nightmare!!! First I was told lifters was not a lubricated part of an engine!!! Once they figured out it was they now are still doing everything they can to deny me by telling me I had to provide EVERYTHING I have had done to my car since I purchased my car which was ( % 61.04) Once I explained that I only had to provide proof from the date of purchase of my Warranty I sent them in by fax on Monday ( % 0.00) It's days later and now I'm told they want the shop to open my engine and if they deny it I'm stuck with that bill, my rental car and I have missed work due to the fact I'm waiting on them to actually do their job ( % -3.13) When I called them crying and explained to them I'm a single working mom of teens and couldn't lose my job, house and car Terry the manager told me that was my problem!!! I have been lied to over and over again by this company ( % -16.98) This is the worst experience I've had with a warranty company!!! What kind of company leaves their customers with bill after bill and still not have a running vehicle??? I have followed all their rules, jumped through hoops and still haven't heard anything from them ( % -20.00) I'm in tears!!! Please don't use this company ( % 0.00) Take the money you would give them every month and put it in a saving account ( % 0.00) That way when you have an issue you can just go to the bank and get it fixed yourself ( % 10.00) Save yourself the headache of dealing with Carchex ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , The rep was good and very informative ( % 42.50) I would recommend to a friend ( % 0.00) Treated me with a friendly attitude and tries to resolve their problem or question as efficiently as possible ( % 9.17) Very Good rep ( % 91.00) Can't say enough ( % 0.00) Very helpful ( % 20.00) Sent emails out in a timely manner ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , Awesome experience ( % 68.75) Chris assisted me to include numerous emails and phone conversations ( % 0.00) Warranty coverage and the fact that I will be working with Chris should I need assistance is reassuring to say the least ( % -30.00) Coverage is exceptional and they are licensed to do business in California!! Very few auto warranty companies are licensed to business in California! Purchased with full confidence!! ( % 40.73)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , The person whom I spoke with was very polite ( % 28.75) Answered all questions with patience and great knowledge ( % 80.00) I did not get the coverage the same day I called ( % 0.00) There was no pressure ( % 0.00) I like my coverage although it could be a lil cheaper ( % 0.00) Other than that I now have a peace of mind ( % -12.50) Thank you for your business ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , Servicer was very polite and friendly and very willing to help the fit my budget ( % 33.50) My brother recommended him to me, he was very happy with his service and thought I should give it a try on his advice ( % 100.00) I set up warranty with this company ( % 0.00) So far so good ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , I have to write this ( % 37.50) ( % 0.00) ( % 0.00) D ( % 0.00) ** for Carchex was tremendous! The main reason I purchase my warranty ( % 29.17) Subtle but straightforward! Very professional! He explained in detail every step of my warranty, even compared what I had with competitors ( % 9.93) I got a SUPERB DEAL! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , I'm glad I chose this extended Warranty on my BMW which can be unwanted cost out of pocket expensive ( % 12.50) The Representatives clearly stated what would be covered, very satisfied with her courtesy, how she explained what would best visit my budget ( % 58.33) High Five to Crystal!! ( % 25.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , I contacted or aftermarket warranty companies and the service person selling their coverage package seemed very knowledgeable and nice ( % 39.17) The price seemed very fair and complete, so let's see how it goes if I have a claim! I gave them out of stars ( % 51.75) I will be glad to change that to a if claims are taken care of! ( % 62.50)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , My only experience with CARCHEX has been with the young man that sold me the coverage ( % 15.83) His name is Ryan **, he was very professional, very friendly and most important he listened to me when I talked, it was a pleasure doing business with him ( % 37.94) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , The representative that helped me was extremely knowledgeable when promoting the service plan ( % 12.50) It was a great deal and I decided to invest in the program ( % 80.00) The deals that was offered was excellent, the representative was very understanding when it came to me asking several questions regarding the service plan ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , Customer service was fabulous ( % 38.75) Sean was outstanding ( % 50.00) I am a repeat customer with two policies ( % 0.00) One for me & one for my wife ( % 0.00) I generally don't believe in extended warranties, but after a review of your Titanium policy, I was sold ( % 5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , This was truly a different experience! Despite my concerns about scam extended warranties, I embarked on a search that led me to Carchex and Karen ** ( % 18.75) The terms of the warranty are thorough and I had it on good advice that the company behind the warranty was easy to work with, hence the -star rating ( % 24.44) Now, a bit about Ms ( % 0.00) ** ( % 0.00) ( % 0.00) ( % 0.00) Never in my years have I had to deal with a sales person like her ( % 0.00) If I could give her on a - scale I would do it! Waaay too pleasant, considerate and polite to be a phone sales rep ( % 73.33) Just a delight to work with ( % 0.00) Thank you, Karen! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , I realized my Warranty had expired when I started receiving offers from companies that offer extended warranties ( % 23.75) I realized that I will be keeping my present car ( years old, with , miles) for another years minimum, so I started researching extended car warranties online using Google search ( % 5.00) The search revealed two companies that were both star rated ( % 0.00) After speaking with both companies I went with Carchex ( % 0.00) They were by far the most informative, the most relaxed, and the most helpful ( % 40.00) I must have spent at least minutes on the phone with James ** (Carchex), and because of the time, the approach, and what the policy offered, I felt very positive about purchasing a service policy with Carchex for years or , miles, whichever comes first ( % 3.64) Because of James **, Carchex's star rating and the ability to use the policy at any car repair in the U ( % 0.00) S ( % 0.00) , with -hour help, plus towing, I just could not pass it up ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , As a new customer with CarChex, my experience so far has been great ( % 35.28) Customer Service was exceptional and Ian ** worked with me to make sure that I had the needed coverage at the best price ( % 72.22) Highly recommend him as the person to work with for an extended warranty ( % 16.00) Waiting to see how this works out in the long term ( % -5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , Thank You Shanita ** for your patience ( % 37.50) It took me days and days then I finally chose to purchase a WARRANTY ( % 0.00) I FEEL a bit a relief, my Cadillac will be in good hands ( % 70.00) I'm great I chose CARCHEX over Endurance!!! And again thank You Shanita ** for being patient with me! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , I'm glad I called ( % 43.75) I just recently retired and was looking for an affordable extended warranty for my car and this is how I found Carchex ( % 0.00) After doing some research online and comparing similar companies and watching all the TV ads, I found through my research that Carchex seemed to be the best, and had the best customer service ratings ( % 66.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/4
Original review: April , Placed extra protection on my vehicle ( % 18.75) I am very satisfied ( % 65.00) Customer service was very good when making their sale ( % 91.00) She was very good at breaking everything down for me ( % 37.72) I would recommend this to other people ( % -12.50) I like how she explained everything to me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/3
Original review: March , With a month left under warranty my truck suffered engine damage due to a failed injector and they will not cover the repairs ( % -6.25) I completely understand injectors are not covered by my policy but the motor is; the issue is under exclusions in my policy there is nothing about if an uncovered part causes damage the covered part will be excluded ( % 10.00) There are plenty of exclusions in there, lack of coolant (busted heater or radiator hose, etc), failure to maintain the vehicle etc but that is simply not in the wording of my contract ( % -15.83) I feel like the engine should be covered but anything else outside of that should be my responsibility such as replacing the injector(s), plug, coil, or cat converter if it burned up etc ( % 0.00) They need to recognize the wording in my contract and replace the engine or show me the exact wording under exclusions that does not allow for this ( % 25.00) The newer contracts on their website are pretty clear, engine failure will only be covered if due to failure of internally lubricated part ( % -5.83) My contract is almost years old and does not contain that wording ( % 10.00) I have been without a vehicle for two weeks because of this company ( % 0.00) People would be better off putting $ in their own vehicle maintenance account than buying a contract through them because the odds of something major happening that falls within their guidelines is like winning the lottery ( % 41.56) Even worse, something like mine that does fall within the contract wording but they still won't pay ( % -40.00) Even the Ford dealership service department said this was the worst aftermarket company they had ever tried to work with ( % -100.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2017/3
Original review: March , I purchased the Warranty in June and filed a claim per the Dealer commendation, in November to be denied ( % 37.50) I've paid , ( % 0.00) and requested to cancel this service with a refund and was told my refund would be ( % 0.00) after deductions and it would take days to process ( % 0.00) This is one of the biggest scams I've been involved in ( % 0.00) They would not cover any of the repairs and would not give an explanation ( % 0.00) The sentinel plan is a rip off along with Carchex ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2017/1
Original review: Jan ( % 37.50) , I guess if you are looking for catastrophic insurance, this may be a good bet ( % 70.00) However, in my case, I take my car to a very reputable dealer (in business since ) whom I trust ( % 65.00) When I take it in for minor repairs that appear to me to be clearly covered by the warranty, CARCHEX continually refuses to pay standard dealer labor rates and insists that if they can find the part cheaper, that's what they'll pay for the part ( % 1.67) That can be an off-beat part manufactured in who-knows-where, a reconditioned part or a part that they found on EBAY ( % 0.00) Their determination of what is "normal maintenance" (which they won't pay for) and whether they will pay for a repair covered by the warranty is always up to them and, believe me, they come down on their side every time with a decision ( % -0.28) These people know how to play the insurance game better than you or I so, be sure you know what you are buying! ( % 24.17)
consumeraffairs
POSITIVE 🙂
2016/11
Original review: Nov ( % 37.50) , I currently have a vehicle with an extended coverage but it's going to expire within a year ( % 0.00) It's very valuable to have coverage to eliminate cost in the future ( % 10.00) It’s a gamble and I may not need it but I want to have the peace of mind ( % 0.00) I went ahead and looked at my options from different companies with coverage and my interactions with the protection specialist from Carchex was really good ( % 35.00) She was very, very helpful ( % 26.00) She explained everything about the product and the options ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/11
Original review: Nov ( % 37.50) , The rep that I dealt with was very knowledgeable and courteous ( % 40.00) Having the extended warranty is very valuable to me because it means I wouldn’t have to pay a whole lot of money for repairs and make car payments at the same time ( % 13.33) Overall, I've had a very satisfactory experience with Carchex and I would recommend it ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/11
Original review: Nov ( % 37.50) , We took a vacation and we wanted to make sure nothing happened so we got an extended coverage from CARCHEX ( % 50.00) I called four other ones and CARCHEX had the best customer service, hands down ( % 23.98) A rep from another company got snarky with me and almost hung up on me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/11
Original review: Nov ( % 37.50) , CARCHEX seemed like a good company ( % 70.00) They got an office that's not too close and I don't have to deal with anybody in another state ( % 0.00) I like the overall experience of talking to the customer service agent ( % 0.00) He was knowledgeable, courteous and excellent ( % 80.00) Any questions I had to ask, he always had the answer ( % 0.00) I would recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/11
Original review: Nov ( % 37.50) , CARCHEX did an excellent job and as long as they’re what they say they are, I will be doing a lot of business with them ( % 47.50) They're all right with me if there’s a number one company that represents well on everything from tire, road hazards, brake and all that good stuff ( % 49.29) Their rep Justin was courteous considering that folks are just not as respectful as they should be ( % 55.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/11
Original review: Nov ( % 37.50) , Purchasing a plan from CARCHEX was easy, and they're very helpful ( % 31.67) Their rep showed me that I have days to get my money back, if I decided not to go on with it anymore ( % 0.00) Everything went very well ( % 20.00) I like the fact that they work with the actual dealerships of the vehicles ( % 0.00) It can be through another accredited shop, but they work along with the dealerships ( % 0.00) So that means it's going to be actual Ford, or whatever manufacturer's part ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/11
Original review: Nov ( % 37.50) , The Carchex reps were very informative and pleasant on the phone and I got my package in a timely manner ( % 46.67) But then I realized I had a problem as I had already paid for a different extended package when I bought my vehicle so I didn't need the Carchex warranty anymore ( % 0.00) I then called CARCHEX back and explained what I had done and they were very cordial and sent me the paperwork right away and got the cancellation taken care of immediately ( % 16.19) So that was wonderful ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/11
Original review: Nov ( % 37.50) , I have a very expensive vehicle and in case of a much needed repair, I didn’t wanna it to be out of my pocket ( % -22.50) I searched all warranty companies and noticed that CARCHEX had a better plan and quality of what I needed for this particular truck ( % 33.33) The sales rep was also great ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/11
Original review: Nov ( % 37.50) , The cars now are like computers, and I've been very lucky thus far ( % 26.67) The plan was attractive enough, and having an auto warranty seems a good idea ( % 50.00) I never know what's going to happen to a vehicle ( % 0.00) I'm at days, , miles, and things start breaking down within the next , miles and it's good to have that little bit of coverage ( % 8.92) I got my warranty from Carchex and my experience has been pretty good ( % 47.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/11
Original review: Nov ( % 37.50) , I've spoken to CARCHEX a few months ago and I’ve been meaning to call them back to purchase an extended warranty through them but I lost the number ( % -10.00) Their rep happened to call me last week and it was good to hear from him because I was actually wanting to do it ( % 23.33) He explained to me what it covers and sent me an email of the contract of what it covers in detail ( % 0.00) I'd never know when I might need to use an extended coverage for my vehicle so I got the powertrain warranty, and I would recommend it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/11
Original review: Nov ( % 37.50) , The one thing that always gets me is when a salesman is cocky but not cocky ( % -5.00) They’re very thorough, competent and know they could answer any question I got and the guy from Carchex rep did ( % 35.00) I was also very impressed with the price ( % 100.00) Those other places want at least $ upfront and $ a month but not Carchex ( % -21.25) The product pretty much sold itself and I just bought an extended warranty a few days ago ( % 8.33) It’s for a V that we’ve done some work on ( % 0.00) Considering that the car is going to my -year old daughter in seven months, having the vehicle protection plan is very valuable since we don't know what's going to happen ( % 15.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/11
Original review: Nov ( % 37.50) , The extended warranty on my car had expired in July ( % 0.00) It's essential to have a vehicle protection plan in case of something happening and it was easy to buy the Carchex protection plan ( % 21.67) The only problem I had when purchasing it, and I can't say it came from Carchex, is that after I gave my financial institution information, my bank account was compromised ( % 0.00) But other than that I’m happy with my experience ( % 33.75) Their reps were very friendly, knowledgeable and helpful ( % 48.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/10
Original review: Oct ( % 37.50) , I bought a car and its mileage is very low ( % 0.00) I realized that because it’s a little bit older and I don’t have tons of money tucked away in a savings account for repairs, I thought its best to go ahead and get a warranty ( % 32.64) I originally went with Warranty Direct because the price was about $ to $ cheaper and the coverage potentially was the same ( % 11.88) Then CARCHEX called me on Monday, the st, and I spoke with Will who was phenomenal and he said that he can price match what I'm paying and I've to send him my contract because he has to go to his GM and get approval for it ( % 50.00) I did and he called me back and said that there was something in the exclusions in the Warranty Direct contract that he was sure I did not understand ( % 20.00) So we went over it on the computer and he told me that none of the technical specialty bulletins which were th on my car were covered ( % 0.00) I understood then that the special bulletins meant that anything that was covered in them would not be covered in the warranty ( % 35.71) I switched to CARCHEX and it was a relatively easy process ( % 43.33) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/10
Original review: Oct ( % 37.50) , Having a vehicle protection plan is valuable because one never knows what's going to happen ( % 0.00) I have an older vehicle and it didn't come with a warranty from the dealership so I got an extended coverage from CARCHEX ( % 16.67) Their reps were knowledgeable and friendly ( % 37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/10
Original review: Oct ( % 37.50) , I asked a friend, the Mercedes dealer, which extended warranty companies are reputable and he gave me CARCHEX's name ( % 50.00) The costs of repairs are so high so having a protection plan is imperative ( % 16.00) My purchasing experience with CARCHEX was excellent and easy ( % 71.67) The person who dealt with me was Ryan and he was very informative, polite, efficient, patient, and I was very, very impressed with him ( % 60.00) I was given all the explanation I needed on the policy, on the various options on what was covered, and the differences between each policy ( % 0.00) Ryan provided the answers to all the questions I needed to be answered ( % 0.00) Everything was very efficient, speedy, and there were no problems and no hassle ( % 20.00) So, it really was a very good experience ( % 55.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/10
Original review: Oct ( % 37.50) , I purchased that warranty from Carchex ( % 0.00) After months the check engine light went on then I went to the certified Acura dealer ( % 40.00) They diagnosed the car and found internal transmission problem that needs to be replaced the transmission ( % 0.00) The dealer called the Carchex and they said it is covered but they have to send their own inspector ( % 60.00) He came and checked the car and turned the check engine light off and disputed the claim saying the dealership denied to let him use their tools ( % 40.00) When I talked to the dealership they said this never happened ( % 0.00) When I called the Carchex they said the dealer trying to make money and they will not pay for the part that supposed to be covered by the contract ( % 0.00) So do not waste your time and money ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/10
Original review: Oct ( % 37.50) , Having a vehicle protection plan is really valuable because the car starts messing up after one gets finished paying for it ( % 20.00) With Carchex, I paid for two years and got a five-year deal ( % 0.00) Their staff treated me real good ( % 100.00) He answered all the questions that needed to be answered and I actually thought I was talking to one of my buddies at one point ( % 0.00) He told me that my deductible is only $ and then everything is paid for and I liked that ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/10
Original review: Oct ( % 37.50) , CARCHEX has good service and I've never had a problem ( % 70.00) I have three vehicles covered by them currently and also had one before ( % 0.00) Everything that's covered has been covered ( % 0.00) Whenever I've taken a car in, my service advisor takes care of the problem ( % 0.00) I've recommended CARCHEX to a couple of people who would’ve taken advantage of it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/10
Original review: Oct ( % 37.50) , It's valuable to me to have a vehicle protection plan and for peace of mind, I acquired an extended coverage for my vehicle ( % 0.00) I got it from CARCHEX because they have the lowest price and have been in business the longest time ( % 0.00) Also, the rep I talked with acted nice ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/10
Original review: Oct ( % 37.50) , Be prepared to pay for a portion of the Parts for your repairs ( % 0.00) They will NOT cover the full cost of parts ( % 35.00) They do cover the labor - but I would expect that ( % 0.00) They will search online for After Market parts and will only cover the costs of what they find online at the time ( % 0.00) ( % 0.00) ( % 0.00) It could be a part on eBay ( % 0.00) I had to have struts and strut suspension replaced, they only covered half the costs of the parts ( % -8.33) This work requires an alignment ( % 0.00) They won't cover any of that ( % 0.00) If you're looking for a warranty to cover the labor for your repairs and half the costs of your parts, then this company is for you ( % -16.67) If you expect the full costs of your parts and labor covered (like most warranty companies do), then you need to stay away from Carchex! ( % 48.75)
consumeraffairs
POSITIVE 🙂
2016/10
Original review: Oct ( % 37.50) , I just bought a new car and I have an extended auto warranty through the dealership but I wasn't satisfied with what they charge and what it covered so I decided to do it on my own ( % 41.21) The guy at CARCHEX explained everything to me and it was a very easy transaction ( % 56.33) He went over the details with me and did point out some differences between their warranties and some of their competitors’ and it seemed like they had the best warranty plan ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/10
Original review: Oct ( % 37.50) , I'm a returning CARCHEX customer ( % 0.00) They have a good product, good price, and rate is real, real good ( % 80.00) I checked with my dealership and they recommended them ( % 0.00) Having a vehicle protection plan is valuable as it helps with the expenses ( % 0.00) Everybody at CARCHEX has been great but it’s real hard ever getting through to anybody on the phone ( % 18.13) They need to up their customer service as far as answering the phones ( % 10.00) I called several times to try to get coverage ( % 0.00) I needed to cancel coverage because I sold the vehicle and I wanted to add another vehicle ( % 0.00) It took me almost a week to get through ( % 0.00) I had hold times in excess of an hour and I’ve sent several emails ( % 0.00) I finally got their customer service manager's email and I sent there ( % 0.00) Then I got a phone call the next morning ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/10
Original review: Oct ( % 37.50) , Carchex was pretty much the only one that I knew about and the platinum protection sounded good that's why I went with it in case things happen with my car ( % 28.75) The rep was very helpful and told me what follows with the plan, if I needed any roadside assistance, etc ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/10
Original review: Oct ( % 37.50) , The representative from CARCHEX that I spoke to was pretty good and kept calling me about the warranty ( % 47.50) The price seemed reasonable ( % 20.00) The purchasing experience was good and I didn't have a problem ( % 70.00) I was satisfied ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/10
Original review: Oct ( % 37.50) , I was against the extended warranty because with my dealership, it didn't sit well with me that I had to pay an enormous amount of money ( % 0.00) But the young lady from CARCHEX made me feel better about spending that money on my vehicle ( % 30.00) I love my car but I wasn't willing to shell out that money, so I cut her off ( % 37.50) But after hearing her out I now I see why she told me it was worthwhile ( % 50.00) After speaking with her, a family member told me it was the best deal and I should have done it beforehand ( % 100.00) I have to thank that young lady for what she did ( % 10.00) I told her to not quit her job because she was good at what she was doing ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/9
Original review: Sept ( % 37.50) , My other warranty expired by , and I had , on it and they didn't tell me ( % -12.50) I called Carchex and they were very friendly ( % 48.75) They were pretty much on hand and they had a good price ( % 38.33) I'm also trying to get my son to Carchex ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/9
Original review: Sept ( % 37.50) , Spoke to Cory ** at CarChex and he was very thorough, reassuring and informative ( % 20.00) He answered all questions and covered any concerns that we would have in regards to purchasing an extended warranty ( % 0.00) All of my research shows that CarChex is a solid company with ample net worth and that is what you want when purchasing an extended warranty ( % 10.00) There are too many companies that promise a great plan, take your money and then go out of business ( % 65.00) CarChex is not one of those companies ( % 0.00) They have been in business for years and backed by an insurance company that has been in business years ( % 0.00) They are not going anywhere ( % 0.00) I would definitely recommend to anyone ( % 0.00) They also have a $ deductible PER VISIT, not per claim, which is what some companies do to reduce their exposure ( % 0.00) I look forward to the peace of mind this policy brings and will update any and all experiences that we have with CarChex ( % 0.00) Hopefully we will not need it but, better to have and not need, than need and not have ( % 50.00) Many thanks to Cory ** for his outstanding knowledge and customer service ( % 40.00) God bless ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/9
Original review: Sept ( % 37.50) , I was initially a little skeptical about this extended warranty company ( % -34.38) I have seen several scam companies offering extend warranty and back out when your car breaks down ( % -5.19) I'm an automotive engineer and take pretty good care of my cars but still you never know when things start to fail ( % 15.00) Had a yr old BMW with very very low miles and I decided to try out CarChex for extended warranty ( % 5.00) I had a colleague who gave me a good feedback on carchex based on his experience with his BMW ( % 70.00) Ken from carchex helped me out with the initial quote, it was a little expensive compared to the BMW extended warranty but did cover few more things that BMW did not cover on their package ( % -7.75) After couple months I had a DSC light ON and had to take it to the dealer and the dealer directly worked with carchex's warranty group to get it fixed ( % 20.00) I just had to pay the deductible and everything was taken care of without any issues ( % 0.00) Great service and highly recommend it ( % 48.00) Be sure to read the terms and conditions on the extended warranty before you sign up ( % 50.00) If you have done any modifications to your original car the warranty does not cover your car repairs and also you have to follow the maintenance schedule on your car to meet your warranty conditions ( % 37.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/9
Original review: Sept ( % 37.50) , I called and decided it was worth the monthly amount of they do actually pay out claims after your day or miles ( % 15.00) The only review I saw related to the pay out on claims was a very disappointed customer who had tried to have repairs done and was denied ( % -32.50) It was kind of disheartening due to not finding any reviews from anyone else who actually used it or tried to use it ( % 15.83) If anyone can shed some light on the legitness of them actually paying please enlighten me before I make a mistake of they deny a lot of claims then ( % 20.00) ( % 0.00) ( % 0.00) Maybe I don't need it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , My warranty was running out and I wanted to try more years on a car with low mileage ( % 25.00) So I bought a warranty from CARCHEX and my experience was very nice ( % 78.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , I bought a used car a few months ago so it's a good idea to buy an extended warranty ( % 25.00) I did some searching on the internet and CARCHEX was a good one according to the reviews I looked on the Better Business Bureau so I went with them ( % 60.00) CARCHEX has been very professional ( % 13.00) If I tell the guy I dealt with to call me back a week from now, he'd do it and follow up ( % 0.00) He was also very clear what the plan was about ( % 13.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , I have a Mini and the repairs are expensive ( % -50.00) A brake job is $ whereas I can get brakes done for a regular car for $ ( % 0.00) Also, I’m paying mechanics at the dealership $ an hour versus the local guy that charges me $ ( % 0.00) Having a higher end car, you have to have a higher end shop do the work because of all the electronics, specialized parts, and the way the sensors are ( % 25.00) I'm looking at having to pay a higher dollar rate ( % 25.00) I decided to go with CARCHEX for my extended warranty because their quote was competitive versus another one that was relatively highly rated ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , Our car was aged so we decided to get an extended auto warranty from Carchex ( % -10.00) Their rep was great and they're one of best companies out there unlike some horror stories with warranty providers wherein they'd go to the dealership and try to get their stuff covered only to see that the warranty company wouldn’t give the dealership the money ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Resolution response: Aug ( % 0.00) , This is only the second review I've ever written and I have to say, Carchex has earned an awesome review ( % 33.33) Its not often you go from a one to a five, but Carchex has done just that ( % 0.00) As a customer you don't have transparency; not even when you think you do ( % 0.00) As a customer, all you know (essentially) is what you're told ( % 0.00) If a repair shop you believe is reputable tells you that the repair will take "X" amount of time, and the parts will cost "X" amount of money; then you take those cost to be pretty close to accurate ( % 38.33) Consequently, when the warranty company comes back and say's they're only going to cover something less than the full cost of the repair minus your deductible; it's natural to feel like the covenant has been broken ( % -3.10) It's also easy to lose patience; especially when your car has been in the shop for four days and all you want to do is to be mobile again ( % 21.67) The whole process just starts to feel horrible, and wrong ( % -43.33) That is, unless there's a human being somewhere out there willing to step in and navigate the insanity ( % 12.50) For me, Carchex customer service provided that human being ( % 0.00) When Sharon, the Claims Support Manager at Carchex, stepped in the entire process became clear ( % 5.00) Though it was true that the warranty company was not covering the entire cost of the repair, it turned that was happening because the repair shop was charging nearly double the repair time being quoted by the dealership with a % parts mark-up ( % 11.67) The situation definitely was not the warranty company's fault; and yet Carchex still took charge, resolved the issue, and covered the difference just to get me back on the road ( % 0.00) Who does that? I guess a company committed to its customers does ( % 0.00) What Carchex did was more than I could have ever reasonably wanted ( % 35.00) Carchex already had my business, on that day they earned my loyalty ( % 0.00) Original review: Aug ( % 37.50) , If you have a warranty with this company and you think your repair cost are covered, you're a fool in for quite the rude awakening ( % -30.00) The warranty company is completely unwilling to pay fair market rate on parts, or labor ( % 40.00) If you buy this warranty you will still be responsible for % to % of the cost of the repair plus the dollar deductible ( % 20.00) This warranty is just shy of being a complete scam ( % -20.00) If the warranty company agrees that the work is on a covered part, the company will not pay for the actual cost of parts and labor being charged ( % 0.00) Instead the warranty company will claim with fanatic zeal that any price difference is due to a mark-up being applied by the shop ( % -21.25) However, if you call other repair shops in the area, those shops will quoting more repair hours than the number of repair hours authorized ( % 18.75) If you call parts stores, you will also not find the part for the price authorized ( % 0.00) Providing these details to customer service is of absolutely no value ( % -10.00) Customer service at this company exists to say no, so no is what they say ( % 0.00) So now you're out the time you spend researching cost and you're out the money for the repair ( % 0.00) As a business model it is perfectly despicable ( % 100.00) Lure customers in saying "should something happen to your car have peace of mind knowing that your vehicle is covered by us" ( % 0.00) Then when it's time to get a repair done, the company will authorize the repair at parts and labor at cost amounts that could not possibly be obtained at any repair shop in existence; at least not in the part of the country you live in ( % -5.45) And NO, the warranty company will not negotiate with the repair shop to get the work done at the authorized cost ( % 0.00) Instead, the warranty company expects you to pay the difference ( % 0.00) Honestly, in their defense, I think the warranty company could care less who pays the difference, it just won't be them ( % 21.67) So you pay the warranty company thousands of dollars for the warranty, and then you pay the repair shop % of the cost of the repair plus the $ deductible ( % 0.00) SCAM!!! If you knew any of the above before purchasing, then you would likely find a different company, or at least you would not be willing to pay thousands of dollars for a warranty that covers % of the repair cost ( % -1.00) Don't get caught unaware like I did ( % 0.00) Avoid this company ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , The mileage on my pickup was over , miles ( % 0.00) If you do a Google search on a Ford F XLT Lariat, you can see that it's notorious for having cam phaser issues ( % 0.00) I did a web search and CARCHEX always came up and I didn’t find a bad review about them ( % -70.00) The sales process was super easy ( % 38.33) I told their sales rep to call me back because I had a family matter so I wasn't able to get back to him ( % 16.67) He was persistent and called me when I got back, which was just what I wanted because I didn’t have his information ( % 0.00) I appreciate his tenacity to stay in touch ( % 0.00) We took care of the sale on the phone and got it done ( % 0.00) My experience was all-around very professional and smooth ( % 24.33) I definitely will recommend CARCHEX to any of my buddies that are keeping their high mileage units ( % 8.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , My wife and I have always had extended coverage on vehicles once their factory warranties expire ( % 0.00) And a lot of times, they're provided when we buy the cars from the dealer ( % 0.00) But this time, we selected it ourselves from the research we did on the internet ( % 0.00) CARCHEX had some of the best ratings in the industry ( % 100.00) I also checked several different sites and they were always in the top two ( % 16.67) Then the young man that helped me out during my purchase was extremely helpful and explained everything fully ( % -1.25) I had a lot of questions so he was very patient and answered all of them to my satisfaction ( % 20.00) We've used the warranty once in all the vehicles we've had it on, and it paid off in that case because the vehicle had a lot of issues ( % 0.00) All you have to have is an engine failure or transmission failure and it's easily paid for itself ( % -6.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , I bought a used Mercedes at a yard sale and the owner told me to look into getting an extended service ( % 0.00) My car is running out of warranty and the dealer's extended service contract only covers three years and an additional , miles ( % 0.00) Carchex covered more ( % 50.00) With a car that costs $, with repairs that average $,, it was a good idea to get an extended coverage ( % 27.50) Also, Pat Goss who's on MotorWeek is a big proponent of Carchex, and I met and watch his show once in awhile ( % 0.00) If he says something, it's not just because he's getting paid to do it, but usually, his word doesn't go wrong ( % -37.50) So, I called Carchex up and for a few thousand dollars, I got an extended service contract for four years, a lot of miles on top of the existing , miles that had already run on this eight-year-old car ( % 15.00) And it has paid for itself plus some, and it made it much easier to enjoy the car ( % 30.00) My experience with Carchex has been positive ( % 22.73) The sales guy, David, was persistent but wasn't nagging ( % 0.00) When I said I have to think about it and talk to my wife, he called me back a week later ( % 0.00) I then said I wasn't ready, and he called me back four days later, which was the perfect time ( % 30.00) I just finished going over the details and decided I had to do it ( % 0.00) They were patient with me and it wasn't a hard sell ( % -29.17) It was all done very well ( % 20.00) I expect it to pay for the life of itself and if it doesn't, it will have been good insurance because all it takes is one destroyed transmission or one engine computer that costs $, to remove, replace and repair, it will have paid for itself ( % 70.00) It will save me from traumatic anxiety ( % 0.00) It's always a gamble ( % 0.00) And Carchex do it, either you can pay the whole thing in full, which is a lot of money or you can pay monthly payments until it's paid off, or a combination of the two ( % 27.50) There's no finance charge ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , My other warranty was running out ( % -12.50) I was looking into another provider but the customer service rep, Michael, from Carchex was very good ( % 91.00) He told me to look into it ( % 0.00) I did in the Better Business Bureau, saw their ratings and reviews, and decided to go with them ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , The warranty on my Prius expired and I planned on keeping this car for a while longer, so I thought I'll just extend its warranty once it gets close to that time and I'm happy I did it with CARCHEX ( % 80.00) It's a more comfortable payment plan for me ( % 45.00) The other one I looked at was Delta and the difference was that you had to pay upfront ( % -12.50) They were willing to do my other car as well, but I don’t think I wanna do that because I never know when I'm gonna get rid of the car ( % 6.25) I presumed that I'm gonna keep both cars for the next two years, but in that case, what happens if they're gonna say, “Sorry ( % -25.00) You can't get your money back ( % 0.00) ” That’s why I went with CARCHEX because I can pay monthly with them ( % 0.00) I got a call right away ( % 28.57) I spoke with the lady and she asked me for the VIN number, and I told her that I'll get the insurance policy so I can verify the odometer and I'll get back with her ( % 0.00) Her name is Alicia and she was very prompt in her response ( % 20.00) I was actually the one that took longer in getting my stuff together because I had come to lunch with my son ( % 0.00) But it was a very quick and easy experience with your company ( % 43.33) Everything came out perfectly ( % 100.00) I just wish they could’ve done the other car as well ( % -12.50) That would make me be really happy ( % 80.00) Now I've got to look for a warranty on that ( % 0.00) I think it's a good idea to have it even though there's nothing wrong with my car because the repairs can get very costly ( % 13.33) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , I bought a new vehicle, though not technically new, and another vehicle that was older and I was afraid I have to do maintenance on it ( % -9.13) I did my research on different auto extended warranty providers and ended up with CARCHEX ( % 0.00) Their rep, Alicia, was awesome and their sales process was easy ( % 71.67) I liked that they did the full price match after I did all my research ( % 47.50) I also liked that Alicia was able to communicate with me via e-mail instead of calling me all the time because she knew I have four kids ( % 55.00) She didn’t really rush me into anything ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , The Carchex guy was able to cover my wife's car though I wish he could do my Range Rover as well ( % 50.00) That dude is aggressive, firm and works so hard ( % -24.58) On every question I had, they answered well so they get a thumbs up ( % 0.00) The peace of mind of knowing that they are there is a thumbs up and hopefully, everything is all good when it’s time to use their warranty protection cover ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , Having a vehicle protection plan is really valuable especially with me having cancer ( % 10.00) There’s no way I could ever afford a repair on my vehicle ( % 0.00) I went with CARCHEX because they were really nice to me ( % 60.00) They kept calling me back and telling me “Hey, we’re here if you need us ( % 0.00) ” They didn’t pressure me ( % 0.00) They let me decide on my own and they answered every question I asked ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , My extended warranty was expired ( % 0.00) I went to Consumer Reports and CARCHEX was one of the Top extended warranty providers ( % 50.00) I called different providers but got the better price at CARCHEX ( % 25.00) Signing up with them was easy and their rep proved very helpful ( % 31.67) Though I haven't used it, it's valuable ( % 0.00) I’m definitely gonna tell my friends about CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , My extended coverage policy for my vehicle had expired and somebody recommended CARCHEX to me so I went with them ( % 0.00) There were a couple of things I didn’t understand and their rep was very informative and patient ( % 20.00) He explained as if I was a two-year-old and did everything that he said he was gonna do ( % 0.00) We picked the plans and made the payments for it a few days later ( % -10.00) He emailed the policy to me once the funds went through so I now have a printed copy ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , My factory warranty was running out so I did some research on which specific extended warranty companies have really good warranties that BMW honored, and CARCHEX was one of them ( % 35.00) Most of their reviews were really good ( % 60.00) I talked to the dealership that I go to to get my car serviced and they also recommended them ( % 0.00) The sales process was smooth ( % 40.00) It was quicker than I thought it would be ( % 0.00) Their rep was very professional and he explained everything that I needed to know and answered all the questions I had ( % 13.00) He was very persistent and patient with me because I kept asking him to call me back at a specific date or time ( % 6.67) It was a really good experience ( % 70.00) I'd definitely recommend it to a friend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , My warranty was about to expire, so I extended it with Carchex ( % 0.00) I did a lot of research when I was about to renew, and the experience I've had with Carchex so far has been good, so I just decided to stick with them instead of switching and possibly having a bad experience ( % 2.50) Their sales process was easy and their rep was cool ( % 39.17) Overall, it's a good company ( % 35.00) I've used them on a couple of claims and I'm going to use them again because they did something right ( % 28.57) The price is a bit more than what I wanted to pay, but I’d rather pay a little extra and get the service that I know I've had a good experience with ( % 25.31) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , Being , it's great to have a vehicle protection plan ( % 80.00) I got three kids and my son's the last one, and I help them out ( % 0.00) He is going to college and he had to get an extended warranty on the truck he got ( % 0.00) I'm gonna be retiring shortly and I don't want him having a problem if something goes wrong with the truck and I'd get stuck with a big bill and so I used CARCHEX ( % -16.67) The sales rep was outstanding ( % 50.00) He explained everything and told me that it was $ and as soon as I paid, I asked if it would be renewed ( % 0.00) He said, "No ( % 0.00) That's good ( % 70.00) You pay the $ and then after four years, $ ( % 0.00) " He also told me that there was a $ deductible and we had to have all the paperwork and the bill ( % 0.00) It covered the engine, transmission, drivetrain, brakes, steering, electrical, AC, and the frame ( % 0.00) I told him I wanted a bumper-to-bumper and he explained that it was ( % 0.00) I also gave him the mileage of the vehicle as my son doesn't drive that much ( % 20.00) It was a pretty good rate and I appreciated everything ( % 38.33) I'd recommend them ( % 0.00) I also got a and have five years on my warranty ( % 0.00) I might go through them when I would get an extended warranty on mine ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , Getting an extended coverage for my vehicle is having a peace of mind that I'll be covered if something happens ( % 0.00) I have dealt with three different extended warranty companies over the past few months and CARCHEX seemed to have better internet presence so I used them ( % 1.25) Also previous companies I dealt with said Carchex helps ( % -16.67) The process of purchasing the protection plan was easy ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , I was out of factory warranty for my vehicle ( % 0.00) I’ve looked into Fidelity warranty and learned that CARCHEX has merged with them ( % 0.00) I liked CARCHEX's price ( % 60.00) Their salesperson also talked me into it ( % 0.00) He was very knowledgeable and nice ( % 40.00) My experience in signing up with them was pretty good ( % 47.50) However, I have not received the welcome package yet which includes a copy of the contract ( % 80.00) If I could get a copy of my contract, I’d feel a lot better ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , We went with Carchex and it was a wonderful experience with them ( % 100.00) They have the warranty on a used car and their customer service was helpful than everybody else ( % 0.00) The representative gave us more information about quality check, cost and options ( % 50.00) He did a good check on the actual vehicle to see if there was any issue, not just whether Carchex would cover it but also what type of recalls the car has had and what type of issues ( % 35.00) He helped us with picking the right type of vehicle that we needed, making sure that we got the best bang for our dollars that will go to coverage ( % 59.52) He offered us the different options we could have and not pushing us to pick the most expensive, although it's expensive, but the best for what we needed, and he gave very in-depth details on what they were going to give us ( % 11.67) He gave us everything we needed ( % 0.00) I wish every time I went to anybody who sold something, they were as thorough as he was ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , I purchased a Mercury and I wanted the best possible coverage provider ( % 50.00) I called CARCHEX and the communication was very good ( % 91.00) The rep explained everything I needed to know ( % 0.00) He was very respectful and there were no difficulties with the purchase whatsoever ( % 65.00) Also, they were saving more money and they keep me out of debt ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , My vehicle is so expensive as far as with the parts and I wanted to make sure I had some type of coverage on it so I don’t have to come out-of-pocket with the cost ( % 3.33) I needed some type of warranty and security that will enable me to continue to drive the vehicle ( % 0.00) I went with Carchex since I talked with one of their agents, and we had a good conversation ( % 70.00) He explained how everything works ( % 0.00) I'd recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , I wanted to make sure that my car is covered and I didn't want any high out of pocket cost, so I needed to cover my car ( % 33.00) Out of pocket repair costs can be out of this world, so I'd rather pay a monthly premium for a couple of years than a big $, to put down to get something fixed ( % -1.85) When I went to the local Chrysler dealership, their rates were a lot higher than CARCHEX ( % 12.50) That's when I called around and I heard good things about CARCHEX ( % 70.00) I talked to the gentleman who sold me the warranty and he told me that there were things that it covers and it's far better than my factory warranty ( % 30.00) He explained everything to me and I left without any questions ( % 0.00) If I have any questions, I know how to reach out to him ( % 0.00) I put my trust in CARCHEX, they took care of me and I am a happy customer so far ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , I've got an older car that I wanted to have extended warranty on ( % 16.67) I just got one from CARCHEX and everything went well ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , Anytime that I've ever purchased used a vehicle, I always get an extended warranty 'cause you won't know the cost ( % 0.00) Being a female, I don't want to be broken down on the highway ( % -18.52) I went online and submitted a request then CARCHEX was the first one to respond ( % 25.00) The person who called me was friendly, helpful, and offered me a payment plan so everything just fits ( % 37.50) Their purchasing process was pretty easy as well, I greatly appreciate that ( % 49.44) I'm really excited and hoping that I don't ever have to use it ( % 37.50) But if I do, I know that they're there knowing that I have a backup – that's what I consider my protection plan ( % 0.00) So that's important ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , My car costs two arms and two legs to repair ( % 0.00) CARCHEX's plan was a fair deal and I liked its length ( % 65.00) I talked to three reps but the first rep was a pest because he called an awful lot and seemed desperate ( % -45.00) The others were informative and able to answer my questions ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , Purchasing the extended warranty from Carchex was fairly easy and their rep was really nice ( % 51.67) He got me what I asked for ( % 0.00) I don't know if I would need it, but it's just good to have one ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , I was told I didn't have coverage on my vehicle so I got Carchex ( % 0.00) I spoke with Dan who was outstanding, really took his time and explained everything ( % 35.00) I truly appreciate everything he did for me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , Greg was awesome! He gave me all the information I needed to know ( % 100.00) He was very pleasant and accommodating ( % 95.33) He also checked up on me constantly to take care of the plan ( % 0.00) The plan is pretty awesome to me, especially for the price ( % 41.67) I recommend it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , The specialist I spoke to was good and he answered all my questions ( % 70.00) Getting the plan was easy, and I recommend Carchex ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , I've reached , and we don't have protection, and anything could go wrong after that ( % -50.00) Carchex kept calling me about the protection plan, so I went ahead and chat with the gentleman and he explained everything to me, so I signed up ( % 0.00) The protection specialist was pretty professional ( % 17.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , I've recommend CARCHEX to other people ( % -12.50) I got them because I like their price ( % 0.00) Purchasing the warranty was very easy and their rep has been professional ( % 33.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , It's a wise decision to get an extended coverage policy for my vehicle ( % 70.00) Carchex was rated better than anybody else, so I got my warranty from them ( % 50.00) Purchasing it was easy and their specialist was good ( % 56.67) I'm satisfied ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , I had purchased a used vehicle with no warranty on it ( % 0.00) My wife and I decided we needed a warranty for it so we got one and went with CARCHEX ( % 0.00) There were other companies that had contacted me in my email and CARCHEX was the only one who was calling ( % -6.25) I talked with their representative named Shenica, who explained about the warranty ( % 0.00) She called me a few times and she did fine ( % 10.83) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , My current warranty expires in August so I was looking for some extended insurance and I searched online ( % 0.00) I picked the first one that popped up and the customer service was not nice ( % -2.50) I called the second one which was Carchex and got a customer service guy that explained it well ( % 0.00) He was very professional and answered all the questions which made me feel very good ( % 52.00) Carchex is also very practical ( % 20.00) I was able to put all the information online easily ( % 46.67) My car is very expensive ( % -65.00) In case I need to repair my car, it would be very costly ( % 20.00) So that's why I think it's important to buy an extended warranty but I hope I would not need to use it ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , Having a protection plan while still paying for a vehicle is of utmost importance ( % 0.00) My warranty was due to expire so I got CARCHEX ( % -12.50) The dude that I talked to helped me out real good ( % 100.00) He was patient and made everything crystal clear to me ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , It's very valuable to have a vehicle protection plan ( % 20.00) I got mine from CARCHEX and purchasing from them was very easy and it was done right away ( % 42.45) DJ, a CARCHEX agent was the one who persuaded me into buying their vehicle protection plan ( % 0.00) He kept on calling and giving me all the things that they would do ( % 0.00) He explained everything well and we had good conversations ( % 70.00) I also like that fact that when he called and I told him it's not a good time, he'd asked me when the best time will be and he'd call me back two days or a week later ( % 16.25) Half of the times he called, I wouldn't answer my phone but he kept calling until I finally said to him I'm going to give it a shot ( % -8.33) DJ was a good guy and stood with it ( % 70.00) Some companies don't do that ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , I have a diesel car with fairly high miles so I wanted to make sure I was protected for peace of mind ( % 33.00) I bought an extended warranty from CARCHEX and it was very easy ( % 56.33) Their rep was extremely helpful ( % -12.50) It took me a few weeks before I was ready to make the decision so I asked him to call me back and he did ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , I had no problem purchasing the Carchex extended warranty ( % 0.00) Their rep was very responsive and I had a very good interaction with him ( % 55.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , Having a warranty is extremely valuable for the vehicle I drive because when it breaks down it's usually never less than $ ( % -6.57) However I was not happy with the company I was using and I was looking to extend the warranty I currently had ( % -20.00) Then Carchex bought that company out ( % 0.00) The guy who I initially spoke with was excellent to work with ( % 50.00) If I had any questions, he answered them ( % 0.00) and if he didn't know something, he found out immediately ( % 0.00) Then he put together a good package for me and I liked working with him so I went with Carchex and had zero difficulties in purchasing my plan ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , I got a Carchex warranty so that I'd have more coverage if something happens to my vehicle and I won't pay more out-of-pocket ( % 50.00) The sales process was simple and their reps were very friendly ( % 24.38) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , I had a fine experience with CARCHEX ( % 41.67) The protection specialists listened to my needs ( % 0.00) The protection plan is very valuable and I would recommend them ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , I was going to buy a new car and then I changed my mind because I put some money into my car ( % 13.64) I signed up for Carchex extended warranty and everything is fine ( % 41.67) I still have to put on the thousand miles so it's not in effect yet ( % 0.00) I also have to read the policy ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , I bought a used ' vehicle ( % 0.00) I looked up the best extended coverage provider and Carchex was the first one that came up ( % 62.50) I had a great experience with the gentleman who explained the claims process and how everything worked with my plan ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , I purchased a used vehicle and having it covered with protection plan is important especially when there are bad things that could happen ( % -10.00) The protection specialist from CARCHEX was excellent, prompt and called me back ( % 50.00) He was quick with the quote and informative ( % 33.33) They also gave the best coverage for the money ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , I didn't want to pay for repairs if my vehicle broke down ( % -15.56) Carchex has positive reviews online and everything went very well when I purchased my protection plan ( % 21.36) Their reps were very knowledgeable and good at following up ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , I only had a warranty on my truck until , and I do quite a bit of driving ( % 0.00) I always go out of town using the truck at the ranch, so I wanted to make sure I have coverage ( % 50.00) We're on vacation right now, so we're going to be doing a little bit of driving this time around as well ( % 4.91) The one from Carchex looks like it was pretty comprehensive, but I went with them mostly for the price ( % 37.50) The gentleman that I spoke with was very nice and helpful as well ( % 78.00) I just hope that it doesn't change if I ever have to use the warranty ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , I do a lot of traveling during the summertime ( % 0.00) Then I still have to go to California a couple of times even though it's not summer anymore so in case my car breaks down, I have something to work with ( % -15.56) I looked at CARCHEX and they were higher in price ( % 25.00) I'm on a budget but I thought I'd give them a call and see what would happen ( % 0.00) Then they gave me a good price so I took it ( % 70.00) The sales representative was very nice ( % 78.00) I told him what I needed and he told me which one to take, he didn't pressure me ( % 0.00) Everything was fine and great with them ( % 60.83) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , I was sorting out paperwork and saw a piece of paper saying to call a - number for extended vehicle warranty before a certain day ( % 21.43) I've never seen anything like it so when I've seen it, I hurried up and called ( % 0.00) CARCHEX was very helpful in setting me up and the rep explained everything to me ( % 20.00) My experience was great, and I'm completely satisfied ( % 65.00) However, the rep said he is going to send some more paperwork for a full description of everything, but I haven't gotten it yet ( % 42.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , We bought a new vehicle so I wanted to shop around for a warranty versus the manufacturer's warranty ( % 13.64) CARCHEX had the lowest price that I found exclusively for exclusionary warranties so I went with them ( % 0.00) Purchasing it was about as easy as it could get ( % 43.33) Hopefully, I don't have to use it, but it could pay for itself ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , My sister told me that she went through CARCHEX and bought an extended warranty through them ( % 0.00) I had a really awesome experience when I purchased my warranty with them ( % 100.00) The level of customer service was definitely outstanding ( % 50.00) They did their best to be able to answer any questions that I had, which really compelled me to invest in a plan ( % 56.67) Their rep and I communicated on the phone a few times, as well as back and forth through email ( % -10.00) Jim was excellent in making sure that my needs were met ( % 75.00) He explained the different options and found the level of coverage that best fit me ( % 46.67) The protection plan is really valuable ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , My dad bought a plan from Carchex for my sister so he recommended me there ( % 0.00) Signing up was pretty easy ( % 34.17) Their rep answered all my questions ( % 0.00) Hopefully, I won't have to use it, but if I will, then it would pay for itself ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , I had an extended coverage and it expired ( % 0.00) Carchex sent me an email so I checked into it, and the lady I spoke to gave me a pretty good overview so I went ahead and got it ( % 47.50) She explained how it worked and she was able to answer every question that I had ( % 50.00) Having a warranty is something everybody ought to think about because it’s gotten so expensive getting work done on vehicles already that it’s unreal ( % -50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , I have two vehicles on extended warranty with Carchex ( % 0.00) They offered a better price and better warranty ( % 50.00) It was easy to purchase the warranty and I liked the experience ( % 51.67) The rep explained things well ( % 0.00) I'm very satisfied ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , My car's warranty expired so I went to Google and asked for some car warranty companies ( % 0.00) CARCHEX came up and they had the best price than the others ( % 100.00) The purchasing process was pretty easy and the rep was very professional ( % 27.11) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , Having an extended protection plan is valuable and it gives peace of mind, but I hope I'd never need to use it ( % 0.00) My friend talked about Carchex, so I checked them out online ( % 0.00) Getting the auto warranty from them was easy, and their rep was very nice and he seemed to know what he was talking about too ( % 60.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , I have over , miles on my vehicle and I needed the extra coverage ( % 0.00) I didn't want to go back to the car companies, so I just chose to go to CARCHEX who are cheaper than the other providers ( % -6.25) Signing up was very easy and the gentleman was very nice over the phone ( % 67.17) He allowed me extra time to get the knowledge and gather everything that was needed ( % 0.00) He also provided his personal shop phone number ( % 0.00) I would definitely recommend CARCHEX to a friend ( % 0.00) I'm very satisfied with what I have with them so far ( % 37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/8
Original review: Aug ( % 37.50) , My warranty was up and I didn't want payments to come out of my pocket if anything would break down on my car ( % -15.56) CARCHEX kept sending me brochures in the mail ( % 0.00) I purchased the warranty and the salesman was very helpful, detailed and was a really nice guy ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , I had a vehicle and my warranty expired ( % 37.50) I was afraid I was going to need service on my vehicle, so I got Carchex ( % -60.00) The rep did a good job and explained everything well ( % 70.00) I was even given a military offer which is nice ( % 25.00) They helped with my needs for my vehicle and explained what the insurance covered ( % 0.00) The insurance is necessary but it also gets expensive when you don't really need it ( % -10.00) However, they told me I could cancel anytime if I didn't want it anymore, so I don't feel worried ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , I have a VW that was soon to be going off the bumper to bumper warranty ( % 37.50) I was also getting a used car for my daughter ( % 0.00) Since she is going back to school I won't be around so I thought it was a good idea to get an extended warranty ( % 35.00) The risk-reward was there, so I bought the protection plan from Carchex ( % 0.00) It had a good price ( % 70.00) I think that was a wise decision ( % 70.00) The Carchex guys were very nice when I was purchasing the protection plan ( % 78.00) I negotiated with them back and forth, and it took me a number of weeks, but they were very patient with me ( % 10.00) I would tell them, "Call me back in a week," and they would call me back in a week ( % 0.00) Then I said, "Call me back in another week," and they would call me back in another week ( % 0.00) They didn't hound me ( % 0.00) I'm still waiting for my policy ( % 0.00) They could have emailed it to me, and I never saw it, but I'm still looking for it ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , The rep of Carchex was a joy to work with ( % 58.75) He was wonderful ( % 100.00) I was trying to find a warranty that was compatible with what I already had ( % 0.00) I called him around the th of July and shared with him what I had, what I was looking for and the price ( % 0.00) He sent all the quotes and stayed in contact with me until I made my mind on what I wanted to do ( % 0.00) We scheduled times for him to call and check to see if I was ready to go and if I had any questions ( % 20.00) Then he called me twice and the last time he called, I was ready to go ( % 10.00) He explained everything over, was very knowledgeable and polite ( % 20.00) He made me comfortable with the transactions, made sure all my questions were answered, got me all the information and followed up if I had a question ( % 45.00) It was a great experience ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , I have a brand-new car which I plan to keep and repairs could be very expensive if it’s coming out of pocket ( % -13.75) When I spoke to one of the reps at CARCHEX, he told me what all the packages come with - what are included in the package and what it would cover ( % 0.00) I was interested so I went on with the purchase ( % 25.00) Everything was okay ( % 50.00) I haven't received the package in the mail yet, but it was a good experience ( % 70.00) I was satisfied ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , I bought a BMW car and purchased CARCHEX as my extended warranty ( % 37.50) They were a bit cheaper than the one provided in-house ( % 0.00) Their rep was very informative and their customer service was excellent ( % 60.00) The process in purchasing the protection plan was easy ( % 43.33) It was an excellent experience ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , I got a car which is only my third but every car is expensive so I want to take the best care of it as I can ( % 17.50) CARCHEX was the one that was recommended to me by Enterprise and purchasing the extended auto warranty from them was very easy ( % 56.33) The gentleman I talked to was very friendly and his customer service skills was extremely high ( % 32.38) He was very descriptive and made sure I understood each process that I went through ( % 35.00) I could not have gotten any better experience than what I got ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , I needed an extended coverage for my vehicle ( % 37.50) You've always got to have it ( % 0.00) So, I got CARCHEX because I thought they were reasonable and they've got good service ( % 45.00) It's pretty easy and breezy purchasing their protection plan ( % 34.17) The rep was alright and he's doing great in customer service ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , I've got a new used vehicle and wanted to get an extended coverage for it ( % 25.57) I got a paper in the mail from Carchex and bought a warranty from them ( % 0.00) The process was easy and simple ( % 21.67) We went over it real quick and the rep was very professional and answered all my questions ( % 31.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , I needed some kind of coverage ( % 48.75) I started with a policy that they had there when I bought the truck and the price of it was a little higher ( % 3.13) I got other ones after but they didn't send me any information about coverage ( % -12.50) And then CARCHEX sent me a notice that I was qualified for a warranty ( % 0.00) I called them up and they said they would send me the information and they did do it online ( % 0.00) Their rep, Anthony, answered everything I asked him ( % 0.00) By the time I got home that evening, everything was on my computer ( % 0.00) Right away, their staff acted on giving me what I needed ( % 28.57) I'm satisfied ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , My experience with Carchex was okay ( % 43.75) I recently signed up with them about a week ago ( % 0.00) I got a letter from them and I thought I'd give them a try ( % 0.00) During that time, I didn't have a warranty anymore and I have two kids borrowing my car, driving everywhere, and anything can happen ( % 0.00) So, when I talked to the person on the phone, he said that they cover anything that happens to the engine, so we got the plan which is $ a month ( % 0.00) Their sales process was very easy ( % 56.33) Their rep explained everything very well ( % 20.00) He told me I should be receiving a package, but I have not received it yet, and I'm still waiting ( % 0.00) I have no problems with my car yet, but if something happens to it, I'll know whether they'll do their promises or not ( % 0.00) For now, everything is like the way he explained it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , My vehicle is no longer covered under a factory warranty, so I needed something to carry on with ( % 37.50) I went with CARCHEX because of their ratings, policies and what they charge for their services ( % 0.00) The guy I talked to was very helpful ( % 20.00) Also, he was knowledgeable with the program, what they offered and what I was in need of ( % 0.00) It was an enjoyable experience ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , The Carchex agent was incredible ( % 63.75) I called them to feel it out and see what the coverage was ( % 0.00) The agent said that's what people do and there were things he's going to need from me ( % 0.00) I gave him the mileage, I asked questions and he answered them ( % 0.00) The agent was the reason why I made the purchase because he was good at what he did ( % 70.00) He followed up and did everything he said he would do ( % 0.00) It's a $, insurance policy but if one breaks, it's worth it ( % 30.00) All in all, it was an enjoyable experience ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , I was trying to save my money in my pocket ( % 37.50) CARCHEX was the first extended auto warranty company that came so I got them ( % 25.00) My interaction with their reps was excellent and they answered everything ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , I was going to keep my vehicle for five more years and I wanted it to be covered in case anything happens to it so I got an extended coverage from CARCHEX ( % 43.75) The process was easy ( % 43.33) Overall, it was a great experience ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , Having a vehicle protection plan is very important ( % 44.75) I was looking for one to cover our two vehicles, a Ford Escort and a Ford pick-up truck, and found in my web research that CARCHEX ranked no ( % 0.00) in the USA ( % 0.00) Buying the plan from them was very easy ( % 56.33) I spoke with Marcus and it was fabulous talking with him ( % 40.00) He's a nice guy and we're friends now ( % 60.00) The only thing was that he charged for my wife's car but he must have forgotten to charge for my truck ( % 0.00) I've been trying to get a hold of him for the last two days but he's busy and he's not answering his cellphone ( % 5.00) I instead kept getting a voicemail ( % 0.00) Other than that, everything went great ( % 33.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , I just signed up for the CARCHEX extended coverage as I have the safety concerns, maintenance-wise, of my semi-new vehicle although I am mechanically inclined and can do it, provided I had my own tools ( % 48.75) I just went from the Hampton Bays in New York to West Virginia to deliver my son to his mom ( % 13.64) I wanted to be covered in case I had some situation where I would be with my son at in the morning and the next service station is within miles ( % 0.00) I am covered by AAA but didn't want to be waiting around for the next six hours before they have a place opening up ( % 0.00) I would recommend CARCHEX personality-wise but it's too early in the game as far as the service repair abilities ( % -6.67) I didn’t even get the contract yet or see what’s the extent of the coverage ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , It was easy getting signed up with CARCHEX, but I have to show proof that I have coverage from them ( % 40.42) Their rep told me I’d be getting a card through the mail but I haven’t gotten it yet ( % 0.00) Other than that, it's good having the protection plan ( % 28.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , The Carchex representative let me know how much the warranty is a month and how much I have to pay for the deductible ( % 25.83) He also told me what’s available underneath the warranty ( % 40.00) It had been a great experience with them and I’m happy ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , Having a vehicle protection plan is the way to go ( % 37.50) My warranty was expiring and I needed a coverage with a decent price ( % 16.67) I went with CARCHEX and their specialist explained everything, but for the most part I still don’t know the full details like how does a claim work or where do I go if I need to make a claim ( % 42.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , My old car warranty expired and I needed a warranty that covered the main parts of my car ( % 21.39) So I called CARCHEX after receiving a notification from them, and purchased their vehicle protection plan ( % 0.00) The process went smooth and was easy to track ( % 41.67) Also, the protection specialist described the product in details, so I can choose the most appropriate one for my car ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , Having a vehicle protection plan is valuable especially on later models ( % 18.75) It's good I have something to support me ( % 70.00) I went with CARCHEX because of what they promised they'd cover and their rep was very respectable ( % 65.00) Also, ConsumerAffairs said the reports came in good - they had , customer reviews and CARCHEX had a -star rating ( % 70.00) I called other warranty companies but one company said one thing, and then when I verified, it was a totally different thing, like a scam ( % -6.25) I called another company once and they called me back two or three times in a row, which was too aggressive and I don’t want that ( % 0.00) CARCHEX's specialist was very knowledgeable and helpful ( % 20.00) It's just that I tried to call them a couple of times, but they didn’t call me back ( % 0.00) I'm just starting out so I didn’t have a lot of interactions, but down the road, if I have any problems, I'll see how they respond and how the coverage is ( % -7.78) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , I have an expensive car with parts that are expensive as well ( % -20.83) I got an extended warranty from CARCHEX, and the process was easy ( % 43.33) Their specialist was great ( % 80.00) I'd recommend a friend to them any day ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , Our previous warranty was about to expire and the Carchex sales rep told us about their services and great deals ( % 33.61) In the process of talking, she told us that the company we had prior was a bad company and that they were not on the Better Business Bureau ( % -6.67) And she kind of steered us in the right direction ( % 44.29) She was awesome and very informative ( % 60.00) It has been a pleasant experience speaking with her ( % 73.33) She even had me go through their site and told me where to look for everything ( % 0.00) Everything was very well-explained, especially for my mom because she gets nervous on the phone and she understood everything by the end of the conversation ( % 10.00) We were pleased that she told us everything that she did, and so we went ahead with them ( % 50.00) We're just waiting for the contract to come in the mail ( % 0.00) We're all happy and it has been a wonderful experience ( % 90.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , I got an extended coverage from Carchex as they seem to cover more compared to other providers ( % 25.00) Their agent was okay and he answered all the questions ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , I enjoyed signing up with CARCHEX ( % 43.75) They gave me a call and I went and extended it ( % 0.00) I had no problems with their specialist ( % 0.00) Having a vehicle protection plan is very valuable when a problem arises ( % 20.00) I might have some cash on hand today, but tomorrow I might have none ( % 0.00) So if something goes wrong with the car, it's covered ( % -50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , I already have an AAA warranty but I saw CARCHEX which was about a thousand dollars cheaper so I thought of giving it a try ( % 37.50) Their rep did an excellent job and even made calls me on a Saturday ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , I just paid off the vehicle I have ( % 37.50) It's got almost , miles right now and around that time, things may start to happen ( % 28.57) Car repairs cost a lot of money and I’d rather have a warranty to make it easier than to pay for the repairs out of pocket ( % 0.00) I inquired about a warranty online and got a call from Dan of Carchex, and he has been very professional the entire time ( % 6.50) He was upfront, honest, a nice guy to deal with, and very personable ( % 46.67) He explained everything and then followed through with the phone calls ( % 0.00) It has been top notch since I inquired about it ( % 50.00) It's a kind of warranty where everything’s covered, from the calipers all the way up to the engine, transmission and everything else in between ( % 60.00) I like that as it gives me added peace of mind because I’m not getting rid of my vehicle for a while ( % 0.00) But then I had to put it on for a little longer than anticipated because I had to get the money first ( % 3.13) It's been good so far ( % 40.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , With the vehicle that I have, a vehicle protection plan is valuable ( % 37.50) It makes sense to me to have an extended coverage on a vehicle that costs so much ( % 20.00) It was a used vehicle and manufacturer warranty was about to run out ( % 0.00) The protection specialist told me what plan he had available and I liked it ( % 50.00) I was satisfied with the plan he gave me and explained it because I could hardly understand what I was buying ( % 10.42) They didn’t make it too hard for me ( % -29.17) I would recommend them and use them again if I had to ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , I got the four-year coverage for my car from Carchex because the people that I had bought the car from referred me to them ( % 37.50) I wanted to make sure that I have that backing within the four years just in case anything major were to go wrong because it is a vehicle ( % 2.08) Having a vehicle protection plan is valuable as it's always nice to be safe than sorry ( % 20.00) If I weren't to go with an auto warranty, and then if my transmission goes out next year, that's $, out of my pocket, and I really don't want that to happen ( % 10.00) It was a very easy process purchasing the protection plan ( % 56.33) Everybody that I spoke to was very nice ( % 78.00) The rep thoroughly explained everything that the auto warranty would cover, what the payments would be, and how long the payments would be for ( % -5.00) I'd recommend it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , I needed an extended coverage for my vehicle so I purchased one from CARCHEX since they are less expensive ( % -9.72) Their sales rep had been really nice and helpful ( % 60.00) They haven't sent me the paperwork yet but it's been a very nice experience overall ( % 39.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , I got a car and I called CARCHEX ( % 37.50) The guy told me that I have an old car and if it died, I'm going to pay a lot of money, so I have to get a warranty ( % 10.00) It was a little expensive for me so I didn’t get the coverage at that time ( % -34.38) Now, the car had an issue and I paid $, so I decided to get an extended auto warranty ( % 0.00) Purchasing the protection plan from CARCHEX was easy ( % 43.33) Their rep was courteous and nice ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , The rep from Carchex told us that we'd get roadside service and it was $ deductible ( % 37.50) He took credit card information saying that we would be receiving a welcome package through the mail ( % 80.00) We haven't received the package yet, but he was very nice and knowledgeable and told us what we wanted to know ( % 78.00) We were satisfied with him ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , I needed another warranty for my car ( % 37.50) I purchased one from CARCHEX, and it was easy ( % 43.33) The rep explained everything to me, and he gave me the extension number to call if I have more questions or concerns ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , CARCHEX have good reviews online and had the better coverage so I decided to go with them ( % 52.50) Purchasing the protection plan was easy ( % 43.33) Their specialist was very helpful and straight to the point ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , I bought a Lexus from a friend ( % 37.50) He had three older cars and at one point had all of them covered with Carchex, and his experience with them had been very good ( % 53.83) Ebony was the rep that I contacted initially ( % 0.00) We were trying to transfer the existing extended warranty since it still had nine months on it ( % 0.00) My friend sold the car through a dealership and because of that, the extended warranty was cancelled so we couldn’t transfer it over to me ( % 0.00) Ebony was good and she got me to Adam when I called back and said I wanted to buy my own extended warranty ( % 43.33) It took several days between their schedule and my schedule so it wasn’t as easy as I would have thought it would be but the young man that was assisting me was very nice, and they gave me a good discount ( % 40.27) He was dealing with his IT guys ‘cause he actually got a real good term for me and extended the payout to months so he had to wait for his IT guys to write that into the computer ( % 50.00) Overall, my experience with CARCHEX has been very good ( % 45.50) They're an excellent company ( % 100.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , The last time I went to the dealer for my oil change, they reminded me that my warranty is over, so I called CARCHEX and Anthony called me back ( % 12.50) He explained things to me, told him to call my son, who will then explain things to me and let me know if they're offering was okay ( % 50.00) My son told me that it's okay ( % 50.00) So, I went ahead with it ( % 0.00) However, I didn’t get my contract or anything yet but it will be in the mail soon ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , Having a protection plan for my vehicle is very valuable especially with my car having high miles ( % 18.38) I haven’t had any warranty up until now, and I have had many issues ( % 50.00) CARCHEX's rep was very helpful and descriptive, and he answered every question I had which was a lot ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , Parts are getting expensive this day and time ( % -6.25) Our Honda Accord doesn't have , and the Taurus doesn't even have , ( % 0.00) My warranty expired for the Ford Taurus except for the manufacturer's warranty so I got a warranty to take care of anything besides a regular factory warranty ( % 0.00) My wife got one at my recommendation so we have two warranties ( % 0.00) I went through about , crooks and then I found CARCHEX ( % 0.00) I read everything about them and I felt that they were absolutely the best on the market ( % 60.00) Their rep was a nice guy and was honest with me about signing up ( % 60.00) Having the plan was a very wise choice ( % 91.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , I bought a car from a BMW dealership ( % 37.50) I had to get spark plugs and other stuff and it started adding up ( % -12.50) I decided I might as well get an extended warranty so I don't have to keep paying for stuff ( % 0.00) I saw that CARCHEX had the best warranty out of all of them ( % 100.00) I tried to go through USAA, but that was $, for months and , miles, which is a lot for just that little bit of coverage ( % -18.75) Having a vehicle protection plan is good to have if you got an expensive car ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , It's good to have an extended warranty because you never know when a vehicle can go down and need some serious work ( % 14.65) I wouldn’t be caught dead with that kind of expense because I can't afford all that ( % 20.00) My old warranty was close to expiring and I wanted security ( % 10.00) My experience purchasing one from CARCHEX was excellent ( % 100.00) The associate that took care of it with me went through everything ( % 0.00) He was clear and it was understandable ( % 10.00) He assisted me and explained to me what I should know about my package ( % 0.00) He was helpful to me in all ways and everything that he said to me was satisfactory ( % 0.00) The warranty definitely is worth it ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , I have a new vehicle so I looked for an extended warranty ( % 25.57) The rep of CARCHEX explained how everything works, and he's supposed to send out a packet for me to go over so I can understand it more ( % 50.00) He also gave me his extension number to call if I have any problems ( % 0.00) It has been a nice experience ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/7
Original review: July , I didn't have a bumper-to-bumper warranty on my car then and I know how expensive repairs can be so I wanted to make sure I was covered ( % 12.50) Nothing came up when I clicked on the BBB link of the other company so I wasn't too sure if it was real or not ( % 19.17) But when I clicked on CARCHEX, it took me straight to the BBB website and they had an A+ rating ( % 20.00) Furthermore, the person I spoke with was pretty knowledgeable and he explained everything to me ( % 25.00) I felt comfortable so I chose them ( % 40.00) Car repairs can really add up so it's valuable to have an extended warranty ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , Purchasing the warranty from Carchex was really easy ( % 40.42) I wasn’t even halfway done signing up for the information and a dude called me in less than a minute ( % -16.67) I told him I'd talk to him if he'd call me after work, which is until : ( % 0.00) He said he’d call around : and he called me right when he said he was going to the next day ( % 14.29) Most people trying to sell me something won't wait until I’ve asked them to call me back ( % 25.00) They want to call at : or : in the afternoon ( % 0.00) When they do, I‘ll get on the phone, tell them "No" and hang up ( % 0.00) The rep was real clear on what he was selling ( % 15.00) He knew exactly what he was talking about and was real friendly ( % 40.63) At first, I really wasn’t that interested, just curious about the insurance, how much it costs and all that ( % 16.00) I figured it’d be real hard to end up using the product ( % -43.75) But he broke it down and explained to me real well where I just felt comfortable buying it ( % 14.81) And I feel like if I ever do need it, I’m actually going to get to use it and they won't come back and be “Well, this is excluded on your policy because of whatever” ( % 0.00) Since I bought it, I’ve actually been toying with the idea of calling and canceling it ( % 0.00) I got thinking about it, the policy was costing a little over $, and my whole car has to blow up to get the value back out of that policy, but the difference is I can pay $ a month on it now and when it breaks, I don’t have to have a large sum of cash to get it fixed ( % 6.54) I can get it fixed for the price of my deductible ( % 10.00) So that’s the benefit of it ( % 0.00) I would think if somebody doesn’t have the ability to save money toward something like that, then I could see it being a lot of help ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , Having a vehicle protection plan is very valuable especially when the day comes that one has to pay out of pocket ( % 19.17) When I bought my vehicle, I already had coverage but it had expired ( % 0.00) I had been calling my previous provider since last month to see if I can extend my warranty but they told me I couldn't, so I figured that I couldn't do it in any other branch ( % -9.72) But when I saw the letter from CARCHEX, I checked it out and saw there were discounts offered ( % 0.00) I proceeded with it so I wouldn't have to pay several thousands of dollars on stuff ( % 0.00) ForeverCar offered a similar deal, but I did my research on both of them and I became more in favor of CARCHEX ( % 25.00) Justin thoroughly assisted me ( % 0.00) He told me a lot of things that I needed for my car ( % 0.00) I haven't ran into a discomforting position where if I try to get my car fixed it wasn't accurate ( % 25.00) If I go somewhere and then see it's not what Justin told me then I would be very upset ( % 20.00) I have ran into some bad warranties before like when I signed up one for my Chevy Equinox and a lot wasn't covered ( % -70.00) However, there were a lot of things that Justin told me that was covered and will actually be covered like the AC performance test and other things that I was looking for ( % -6.25) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , My warranty ran out and at first I didn't think I was going to need an extended coverage for our vehicle ( % 31.25) But upon discussing it with my wife, we decided to put a warranty on it ( % 0.00) Checking out some of the cost of replacing things in the vehicle, I feel now that the extended warranty is very valuable ( % 20.00) I looked at choices in terms of the coverage and convenience of coverage and I chose CARCHEX ( % 0.00) The purchase was very easy - it only took one phone call ( % 28.17) Their representatives helped me with their knowledge of what the program covers ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , Our landlord had an extended coverage on the car before he bought it for us so he gave us the warranty and we called them ( % 37.50) It was the best deal we got so we stayed with CARCHEX ( % 100.00) Buying the vehicle protection plan wasn't difficult at all ( % -50.00) The staff gave us quotes and explained everything to us very well ( % 20.00) Every question we asked, he answered back ( % 0.00) He gave us all what would cover it, the deductibles and what they pay ( % 0.00) He was very polite and gave us everything we needed ( % 20.00) We haven’t got our coverage yet in the mail but it was a very good experience ( % 91.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , The owner of the shop that I send my car to recommended that I get a warranty package for my car because it will be hitting years soon and I'm just under , miles ( % 37.50) They said that it would be best if I get the Carchex service ( % 100.00) It's very comparable to some of the other guys out there, but what drew me to them was that my mechanic told me that they're good to work with ( % 25.83) I also checked them out and seems that they are one of the better companies out there ( % 50.00) Purchasing the plan from them was easy ( % 43.33) I called them up then they came back with all the details and suggested the -month Titanium package for my car ( % 0.00) Their rep sent me an email with all of the technical service bulletin indicating all the work that my car needs to be done by a mechanic and that I have to pay in order to get this plan ( % 0.00) Then after I paid for it, he told me that I have to put miles and in one month before my service warranty kicks in ( % 0.00) I travel a lot for work and it's gonna be around three months before I hit miles, so I'm at a point where I don't know if I wanna keep it and I'm paying $ for a warranty that I'm not gonna be able to use ( % 50.00) We have been talking about this for about four months - going back and forth, but he could've easily told me about the waiting period during those months instead of just throwing it at me at the very tail end ( % 21.11) So I'm left a little unsatisfied after I paid for it, but I would recommend them to a friend if they drive miles per month and factor in the waiting period ( % -9.38) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , I'm a single mom and it's frustrating to have a car problem and not having anybody to back me up ( % -2.41) You go to the mechanic and they just want to tear you in pieces ( % 0.00) Something happened to every car I had when I was in California and it was crazy and frustrating ( % -50.00) Since I bought my car in Texas, I've had no problems with it but I had to be realistic that machines break down ( % 0.56) Do I really want to go through the same experience I had in California? Over there I had friends ( % 10.00) Now in Texas, I'm all by myself so I need an insurance to have peace of mind in case something happens ( % 0.00) I chose CARCHEX because of the very good reviews that they have ( % 91.00) The representative I got was very helpful ( % 20.00) He gave me very good information that helped me in making the decisions in getting my insurance ( % 91.00) He explained to me all the different prices and what was going to be covered by each ( % 0.00) He was very good at explaining everything and never pushed anything on me ( % 91.00) Other people may try to sell the highest one, but he put everything on the table and I made the decision ( % -12.50) I liked that whatever happens, he's going to attend to any questions I have which means I don't have to jump from one person to another ( % 60.00) He gave me his name, extension number, and cellphone number ( % 0.00) My car is not getting any younger ( % 0.00) I felt good after I bought the insurance from CARCHEX ( % 70.00) I love that they have a rental in case something happens and my car stays more than one day in the shop ( % 50.00) I have a way to move around, which is another peace of mind that I have ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , We wanted to maintain the car in a good way so we decided to get an extended coverage from CARCHEX ( % 53.75) The process of purchasing from them was easy and the representative I talked to was friendly ( % 40.42) He helped me throughout the process and explained to me all the things in the warranty ( % 0.00) I feel good that I got the protection plan for my car ( % 70.00) It is really valuable and it helps me protect it for another long time ( % 7.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , I bought a car in mint condition and wanted an extended warranty just to be safe on it ( % 43.75) I looked online and saw that CARCHEX got good and bad remarks, but most of them were good that's why I picked them ( % 30.00) The rep helped me a lot and told me about the $ deductible that I have to pay on whatever needs done on the car ( % 0.00) I was pleased with that ( % 50.00) At least I don’t have to pay more money except the deductible ( % 10.00) I’m really satisfied with CARCHEX ( % 50.00) Hopefully, everything will be okay because I want to start using it on July st, when I get the car picked out, and see if I’m satisfied with the service ( % 50.00) Hopefully, they won’t charge me more than $ ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , I was checking Carchex out and they were more reasonable than any of the other extended coverage providers that I had found ( % 23.75) It was pretty easy overall to purchase the policy from them ( % 22.78) The rep was really nice, answered my questions, and didn't give me the runaround about the premium ( % 60.00) He explained everything to me, exactly what was what, and it was good that he did because I wanted to know ( % 47.50) However, they started out on a bad foot with me because when I took the policy out, they were supposed to not send the check through until June , but they sent it through on June and overdrafted my bank account ( % -70.00) It was a debit card, so this really upset me because my bank account was thrown in the negative when they deposited that check earlier than I had asked them to ( % -3.33) When I called them on Friday, the guy told me that he was going to put in the mail for me a check for the overdraft charge, which was $ ( % 0.00) ( % 0.00) But I have not yet received that check and I'm still waiting for it ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , I like to have a mechanic guarantee in my vehicle because I'll never know when things will happen ( % 37.50) Having a vehicle protection plan could save me money and I recommend CARCHEX ( % 0.00) I renewed my expired factory warranty with them and they explained everything that the policy covers ( % 0.00) They were friendly and they took care of my car right away ( % 33.04) I don't want to again have a case where my factory guarantee expires, my car breaks down, and it was too much for me to fix ( % 2.22) That's why when CARCHEX called me about my expired coverage, I immediately told them I'll renew it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , I have a good experience with CARCHEX ( % 53.75) A family member has service with them and I knew I wanted it ( % 0.00) The sales rep was helpful and knowledgeable and gave me the plan that suits my needs ( % 0.00) I didn't have any problems with her at all ( % 0.00) It's valuable to have this protection plan because I never had one before except for the warranty that's with the manufacturer and when that expired, I didn’t extend it at all ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , I knew that I was buying a car that was out of the manufacturer’s warranty so I decided to get an extended warranty just in case ( % 37.50) Carchex was recommended by the auto dealership that I’ll be taking my car to if I have a problem ( % 0.00) They said that Carchex worked with them and they were the ones that the dealership felt most comfortable with ( % 45.00) They were also very competitive price-wise and that did have a lot to do with the purchase ( % 20.00) I wasn’t looking for a bottom basement price but I didn’t want to hit the ceiling either ( % 0.00) All of those things came together with the old-school sales rep and that helped me make my decision ‘cause I talked to about other respected places ( % -12.50) I dealt with a gentleman who was very friendly and very informative ( % 34.38) I had one question that he wasn’t quite sure about so told me what he thought it was ( % 50.00) He checked, was correct and then he called right back ( % 14.29) We were able to get it done within less than an hour ( % 16.67) He was most helpful being knowledgeable, being able to know what was covered and getting to help me figure out the best policy for my needs ( % 66.67) It was an easy and comfortable experience ( % 41.67) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , I find having a vehicle protection plan very valuable ( % 28.75) CARCHEX's price was reasonable so I got my warranty from them ( % 20.00) I haven’t had the need to use it yet, but I'd rather be safe than sorry ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , My original warranty with the BMW dealer was up ( % 37.50) They offered me for a new warranty but the price wasn't in my budget and I had to pay everything upfront ( % 13.64) Then my daughter told me that CARCHEX was a good company and it has been getting good ratings online ( % 70.00) So I signed up and went over everything with them ( % 0.00) I was very grateful that they gave me the opportunity to do a monthly payment ( % 20.00) They also go up to miles and I could get a loaner from them if my car needed repair ( % 0.00) My car had just a little mileage when I bought it so I thought everything was fine ( % 11.46) So when my warranty was up, I got an extended coverage to back me up if anything happens in the future ( % 0.00) My experience with them was not bad, until a week ago when I had a problem with my car ( % 35.00) The BMW dealer called them and then they called and told me that CARCHEX will cover my broken lights and my AC which had stopped working ( % -40.00) I was assuming that I was covered since I've been paying all this time ( % 0.00) Then they denied the claim saying that the vehicle's amount was less than what they had spent on it ( % -13.33) However, that was not the agreement ( % 0.00) I was not told about that ( % 0.00) It's a BMW, I paid almost $, for it, so I took CARCHEX to back my warranty up ( % 0.00) I also read the plan coverage to them ( % 0.00) It says the agreement expiration is on // or agreement expiration mileage was , ( % 0.00) So why did they decide to not pay for the repairs?They quote something about their liability on another page that they found on a sample agreement ( % 0.00) So, "respect to the total of all benefits" which I did not understand at the time, that was a part of it because I was not told ( % 0.00) I told them that it should be with my plan and coverage information and not on another page ( % 0.00) They specifically made clear the plan and coverage to me and I was of the opinion that that is what I was reading ( % 10.00) Even though they scanned through the whole whatever document they have, I did not understand that and I was never told or sent any information pertaining to that ( % 20.00) I've recommended more than people to CARCHEX ( % 50.00) I've recommended a lot of people because everything was good until I was dissatisfied because of their misleading ( % 70.00) I'm now having second thoughts about recommending them to my friend, my daughter and everyone else ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , I had great experience ( % 58.75) The associate was excellent and informative ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , Mr ( % 37.50) ** was very professional and answered all my concerns ( % 13.00) I am pleased with the service and will recommend to my friends ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , My vehicle was an older model, so it was either I get a warranty for it or buy a new car ( % 22.60) So I have been looking at a few coverage providers, but I got scammed a couple of times and I became weary of them ( % -20.00) However, the gentleman that I talked to from CARCHEX was nice and told me where to go to check out everything ( % 60.00) He gave me a thumbs up on my vehicles ( % 0.00) He wasn't pushy unlike others that I had talked to and he was good ( % 70.00) I just got my protection plan and I haven't had any problems with my car, but when something does happen to it I'm sure they'll be right on the spot ( % 39.29) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , I had CARCHEX before ( % 37.50) I purchased it online so it was very quick and easy ( % 43.33) Their protection specialist was very friendly and very helpful in explaining what they have ( % 34.38) CARCHEX provided me with very good, easy, and friendly service ( % 57.28) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , I spoke with Mike ** and he was excellent on the phone ( % 68.75) He explained everything to me ( % 0.00) He was so patient as I was looking for vehicle information ( % 0.00) I can't enough about the customer service and knowledge he has ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , I signed up with CARCHEX and I'm hoping that it's worth it since I really can't afford the $ ( % 29.17) monthly fee but I'm gonna pay for it anyway ( % 0.00) Their representative called me a couple of times ( % 0.00) He told me that a new motor would cost about $ or $ and an AC would be as much ( % 16.82) Furthermore, he said that the policy would cover bumper-to-bumper ( % 0.00) He was trying to work with me and was trying to get me something lower ( % 0.00) However if I'm gonna get something, might as well be a bumper-to-bumper coverage ( % 0.00) I'm hoping the coverage would be as he said though ( % 0.00) I'm supposed to have received a package in the mail but I still haven't gotten anything ( % 0.00) Nevertheless, I haven't had issues with my truck as yet so thus far, I'm happy with CARCHEX ( % 45.00) But they're gonna have to prove to me that they're gonna cover my truck bumper-to-bumper when something happens to it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , I'm running out of warranties ( % 37.50) In fact, CARCHEX warned me ( % 0.00) I've dealt with them in the past ( % -25.00) Purchasing the plan and filing a claim were both easy and simple ( % 21.67) Vehicle protection plan is very valuable ( % 20.00) It made me a bunch of money ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , My vehicle's extended coverage expired and I received an email from CARCHEX so I called them and when I reached a man, I talked to him ( % 37.50) I asked him what's a good price and I didn't know about prices because I didn't compare with anybody else ( % 70.00) Purchasing the vehicle protection plan was easy ( % 43.33) My interactions with the protection specialists were good ( % 70.00) They're friendly, were most helpful through the whole application, and answered my questions when they get them ( % 35.83) Having a vehicle protection plan is valuable because you never know when the vehicle's gonna break ( % 0.00) It has been an excellent experience ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , I called Carchex to purchase an extended warranty on my car ( % 37.50) He told me to read the documents and if I didn't want it I could cancel the service at any time AND RECEIVE A FULL REFUND ( % 35.00) Two days later I felt I'd been scammed and called to cancel ( % 0.00) Once Carchex found out I was cancelling, they put in a circus of sales people passing me from one to another ( % 0.00) Eventually they hung up on me ( % 0.00) I called again and had the same experience ( % 0.00) They would not let me speak to anyone who would cancel the service ( % 0.00) At one point, I talked to C ** who told me he would issue me the refund but I had to hold on and wait for the right department ( % 28.57) Once again, I was hung up on ( % 0.00) I called several times with the same results ( % 0.00) On the second month, they charged my card again ( % 0.00) And once again I am trying to cancel this corrupt business ( % -50.00) I'm not sure what my rights are, but I will pursue any and all legal fees allowed by all Consumer Protection Agencies ( % -2.50) I will not stand by and be treated with so little respect ( % -18.75) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , I bought a used car in ( % 37.50) Since I had to pay for it for the next three and a half years, I wanted to have some type of coverage in case something goes wrong ( % -22.22) The CARCHEX sales guy was good and explained to me what my options were as far as the length of time, the length of miles for the particular types of warranties that they had, and the coverage of these different types of warranties ( % 24.17) They were thorough as far as telling me exactly what I was going to get ( % 17.50) I wasn't given the runaround so I was pleased ( % 50.00) Considering that if something major goes wrong and I only have $ deductible, it’s better than $, payment ( % 1.56) I’m sure I’m not going to drive , miles ( % 50.00) So until I buy another car for the next five years, at least I got my car for the next three and it’s covered ( % -10.00) It's what's important to me ( % 40.00) The plan that I got gives me at least that long ( % -17.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , I called CARCHEX and liked what I heard so I went on a deal with them ( % 48.75) I had a very good experience overall ( % 45.50) Their reps answered my questions, and gave me the information I needed and explained it ( % 0.00) They were polite and did everything efficiently ( % 0.00) You never know what's going to happen so having an extended warranty is very valuable ( % 20.00) I would recommend them because their staff was very kind, and that's the kind of person we need to talk to when we're trying to get business ( % 69.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , We worked with multiple auto warranty companies but decided on CARCHEX after much research ( % 19.17) We spoke with Sean at Ext ( % 0.00) ** ( % 0.00) He was very knowledgeable and answered all of our questions thoroughly ( % 20.00) CARCHEX was highly recommended on internet ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , When you have a foreign car, having a protection plan is very valuable ( % 15.00) So when the existing coverage I had through the dealership expired, I did a Google of the top-rated extended warranty companies and CARCHEX was number one ( % 0.00) I sent an online inquiry and they got back to me quick ( % 16.67) The guy that I spoke to, Robbie, explained everything to me then followed it up with an e-mail ( % 0.00) I was able to go through that and if I had any questions, he responded very fast ( % 38.00) Overall, the experience was straightforward and the reps were very easy to work with ( % 31.28) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , I have no extended coverage on my car and CARCHEX called me at the right moment ( % 33.04) I needed it so I purchased from them after they made an offer ( % 0.00) The rep was friendly, helpful with us, and I understood what he was saying ( % 37.50) Having a vehicle protection plan is great since I don’t have to worry about whether my car is going to break down or what’s gonna happen if whatever breaks, I'm gonna spend an arm and a leg for ( % 32.22) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , My coverage was expiring and Carchex was the first one that came up three times in my email ( % 31.25) The rep I talked to was very nice ( % 78.00) I didn't know what I needed and what kind of coverage I would have, but he explained everything to me ( % 60.00) He also set up so that my payments would come out of the bank as I asked him, which is in writing too ( % 0.00) It was a very easy process ( % 56.33) I received my contract Saturday ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , I purchased extended coverage for my vehicle just to be on the safe side ( % 43.75) The Carchex rep was very helpful with the information about the contract, the warranty, how much it was, and what it covers ( % 20.00) I'm still waiting for my packet to come in ( % 0.00) They said it would take days ( % 0.00) What's good about it for me is that I'm not locked in ( % 70.00) I can cancel it anytime because I have the two-and-a-half-year Titanium plan, which was cool ( % 35.00) It was great signing up with them ( % 80.00) No hassle ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , The Carchex rep things in detail then walked me through the process of purchasing a warranty because I’d never been through it ( % 37.50) I’d never bought a used car or how to get warranty ( % 0.00) He took time with me because I wasn’t able to get it when I was supposed to so he always stayed in contact, called every couple of weeks until I was able to finally get it and even to this day ( % 33.33) When I let him know I hadn't received the booklet yet, he still let me know that I'll receive it in such amount of time roughly ( % -5.00) He was very good ( % 91.00) He also made sure I pick the right coverage, and explained what would happen from beginning to end step by step ( % 39.29) I’ve never had my transmission checked since I’ve been driving the car, and if anything were to happen to it, having a protection plan would be a million percent valuable ( % 0.00) From my understanding, that can cost thousands of dollars, and now I just have to pay the $ deductible which saves me a lot ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , The car dealership that I got my car from suggested that I get an additional warranty because mine was up with them ( % 37.50) I talked to other providers but the lady I spoke with at CARCHEX sold me ( % -12.50) I thought it was rather expensive but for the things that they said that were going to be included, I went ahead and took it ( % -50.00) In today's time, who wants to be left without coverage when your car needs repairs and you have a car note to pay and you don't have savings?Signing up was a -minute process and was very easy ( % 25.44) The rep was very helpful, gave me detailed information about the product, answered all questions and made suggestions ( % 30.00) It was a great experience and I have recommended them to two people ( % 80.00) My only dislike is they have a lot of negative feedback that I have read ( % -15.00) There were more positive feedback but if it's a -star company, I wish they could remove those ( % 36.36) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , I got a letter in the mail saying my warranty was gone so I looked for extended coverage ( % 37.50) I went with CARCHEX because I got a letter from them saying that I was pre-approved for their warranty ( % 0.00) Buying the warranty was pretty easy, but I didn't really understand a lot of it but they were able to answer some of my questions ( % 34.58) But when I called about the coverage of the plan, the specialist made me feel like they don't know what's covered or not ( % 0.00) Other than that, having a disabled child makes the extended coverage very valuable and overall, CARCHEX has been awesome ( % 17.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , It’s good to have a vehicle protection plan ( % 53.75) It will save me out-of-pocket money ( % 0.00) So when one of the sales reps from CARCHEX called me on my phone and he gave me an offer, I decided to try it ( % 0.00) They seemed legit and upfront with things ( % 0.00) CARCHEX was also very helpful about the cost of repairs than the other people were ( % 3.75) I got the extended package with the extra protection on the car and I feel confident on that part ( % 25.00) I pay $ every month ( % 0.00) When I got the paper they mailed, I didn’t quite understand some things on it ( % 0.00) For example, I don't see where my engine is in the document ( % 0.00) So I talked to their reps and they answered my questions ( % 0.00) Having CARCHEX is a good peace of mind ( % 70.00) I don't have to pay if anything happens to the car ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , Having a vehicle protection plan is very valuable because I'm on a fixed income ( % 22.50) My car had , miles on it and my original extended warranty provider said they could not do it after , miles ( % 37.50) Then all of a sudden, CARCHEX popped up on my phone ( % 0.00) All I did was call them, then I got the quote, and I was in ( % 0.00) It was easy ( % 43.33) Les was very good and informative, and he assisted me very well ( % 55.50) He listened to what I had to say and he explained it in layman's terms ( % 0.00) We went over two plans, and he said if I went with the five-year plan, I wouldn't have to pay the other three years because the first two years would pay for them ( % 6.25) So I'm only paying for two years instead of five ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , A vehicle protection plan is good to have ( % 53.75) I got mine from CARCHEX because when I was dealing with their rep, Ian, he explained everything to me pretty good and answered my questions ( % 47.50) I asked him to call me back at a certain time ( % 10.71) And then I was busy that time, so I gave him another time and he called back right when I asked him to ( % 12.86) So it was good that things worked out ( % 70.00) He was helpful in calling me when it was convenient for me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , I have a very decent vehicle that the warranties are expiring, and I live in Pennsylvania, where the roads are horrendous ( % 24.27) So, a $ co-payment on extended auto coverage sure beats a $ payment on repairs, and that got me looking for an extended auto policy ( % 50.00) CARCHEX was personable, and didn't want a big down payment, so I called them and signed up ( % -7.78) They sent me a letter, unlike other companies that kept on harassing me, asking for a whole bunch of personal information over the phone ( % 2.50) The specialist I spoke with explained all the details of the policy ( % 0.00) The only thing I don't like with the policy, however, was that it only covers , miles over seven years ( % 0.00) I do , miles in two years ( % 0.00) Other than that, I would definitely recommend CARCHEX ( % -6.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , An auto warranty is very valuable to me because I work and go to school full time ( % 30.83) My money right now is going towards my school and tuition and if something breaks down, I don’t have thousands of dollars to put towards my car even if I wanted to ( % 6.51) I noticed that I was only covered for , more miles so I wanted to make sure I have an extended warranty and that I'm covered all the way around especially because the weather has been crazy over here down south ( % 4.07) I had CARCHEX's Gold plan before and I upgraded to the Platinum plan so that my deductible is going to be very small if I take my car in for repair because in the long run, I wanted to save as much money even if I have to pay monthly ( % -5.83) The salesman was very pleasant and helped me with everything, like every little question that I had ( % 38.29) I talked to him one day and told him what time to call me up the next day, and he did ( % 0.00) It was all very fast and convenient ( % 26.00) He also told me to call customer service to have my payment moved so that I don’t have to cram because all my bills are usually due on the first of the month ( % 6.25) He let me know a lot of information that’s why I agreed to purchase over the phone instead of going into the dealership ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , We purchased the CARCHEX protection plan over the phone ( % 37.50) The rep answered all my questions, and knew what he was talking about ( % 0.00) So far, everything is good ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , I’ve been with CARCHEX for a while and I have three cars with them before ( % 37.50) Now I still got two cars insured ( % 0.00) I had used them before on my Nissan Altima and the service that I received was prompt and efficient for what I had to have done for my vehicle ( % 0.00) I took it to the shop, inspected it, and tried to find out what the problem was and the coverage I had has covered that ( % 0.00) The service providers and the customer service people were understanding and attentive to my problem and they took care of it ( % 40.00) CARCHEX's prices were reasonable and the arrangements like the monthly payment were reasonable and affordable for me ( % 20.00) Then when I went in, I had to put down a large downpayment and it worked out pretty well because I had my Jaguar with them which is very precious to me and the coverage that I got would be sufficient to care for any problem that comes up ( % 23.97) The protection specialists were very businesslike, good, courteous, understanding, sufficient, factual, and helped me to resolve the issue that I had with my vehicle ( % 50.00) They were most helpful in explaining the contract that I was eligible for, the payment plans, and the information that I could go to any certified mechanic ( % 50.00) All my questions were satisfactorily answered ( % 0.00) The salesperson I talked to and who offered the contract was good and his explanation was pretty cut and dry, right to the point ( % 29.23) My purchasing experience was overall easy ( % 21.67) I have a Jaguar and if anything major comes up with it, that will put me in the hole ( % 6.25) I promptly got another warranty and I promptly paid the CARCHEX because the price and coverage are right and I can call customer service if I need them ( % 28.57) A lot of companies disappear on people after they have them for a while, and they’re not able to contact them and ask them any questions or get any redirections or directions ( % -25.00) I was in the hospital for a while and the medical bills came up and I missed a couple of payments and I had to somehow dropout from CARCHEX then when I came back, I looked around to see anything comparable to CARCHEX and there wasn’t ( % 0.00) The highlight, besides the price and coverage, were the affordability and the availability to all professional mechanics ( % 10.00) On an overall basis, any certified mechanic can work on the car nationwide and that’s a good thing ( % 35.00) I won’t take it to any corner stop mechanic ( % 0.00) I’d take it to professional people and if they can’t work on it, I would take it to Jaguar because they built the car and know more about the car than anybody ( % 30.00) So the whole experience has been very good and sufficient ( % 55.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , Having a vehicle protection plan is overall very valuable ( % 19.17) Everything should be covered or insured ( % 0.00) God knows anything can happen ( % 0.00) With an older car, I have got to be careful ( % 3.33) I can’t afford to take any chances ( % 0.00) I got CARCHEX and my purchasing experience with them on the phone was great ( % 80.00) Their rep was very polite and informative ( % 20.00) I didn’t have any issues and I should be fully covered with everything ( % 0.00) It’s a bit pricey though ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , I found out my original coverage had already expired so that prompted me to get an extended coverage ( % 37.50) A vehicle protection plan is very valuable and an excellent thing to have ( % 60.00) Purchasing coverage from CARCHEX was easy ( % 43.33) The specialist was clear and told me what is covered ( % 10.00) After the initial conversation, I called back with more questions and I got it answered by someone else ( % 16.67) It was pretty decent ( % 20.83) I'm paying $ and it's worth it because I have that confidence now when I'm in my car ( % 30.00) My car is also getting older because it's a ( % 16.67) I'm a senior citizen and retired so I look at it as extra insurance ( % 0.00) If anything happens to me in the street or something with the car and it has to be repaired, I know I could get it fixed without taking money out of my pocket because of the Silver coverage which I have ( % 10.00) It covers everything ( % 0.00) I also like the rental wherein if I'm way somewhere, they'll put me up in a hotel ( % 0.00) I'm very impressed with what I purchased ( % 100.00) Excellent choice ( % 100.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , Victor helped me with setting up my car insurance ( % 37.50) I can tell that he is going to be a very valuable employee because he was very patient, courteous, polite, and knowledgeable about his product ( % 33.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/6
Original review: June , I have an F- Ford pickup diesel and it's a pretty good sized truck, and I asked a rep from Carchex if the warranty would cover if I ever got a fifth wheel ( % 44.17) She said no, but we wouldn’t have a problem changing it over to a different policy that would cover what we're doing ( % 0.00) I said okay because at the time I didn’t think about getting a fifth wheel trailer to pull behind it ( % 5.00) So I bought a fifth wheel and called Carchex the other day to have it changed, and the first person I talked to said definitely not ( % 4.17) The second person also said definitely not, so I said I need to talk to somebody else ( % 0.00) I finally got some other gal and I talked to her for awhile, and she said, "I don’t think so, but let me do some checking ( % -6.25) " She came back and said, "Okay, we can do it ( % 25.00) We found one for you ( % 0.00) " And then she sent me back to the guy before that had already told me no and he had to redo everything ( % 0.00) So I felt let down ( % -15.56) If I had stuck with the first two people, I would have gotten nothing ( % 25.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/5
Original review: May , I felt that the your Associate was very knowledgeable ( % 28.75) He took the time to explain the coverage to me ( % 0.00) ( % 0.00) ( % 0.00) And welcome all questions from me ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/5
Original review: May , CARCHEX contacted me and said I can have a -day look into their policy as a kind of buyer's remorse period ( % 48.75) However, I question whether it is really connected with Toyota, the validity of what I think I'm getting, and if I'm getting the best deal ( % 60.00) The thing is that I don't really believe in vehicle protection ( % 20.00) It's like life insurance for a car but like I told the representative, one doesn't really buy life insurance when one knows they are dying ( % 20.00) But their representatives were very nice, informative and professional ( % 44.00) They did everything they said they would do ( % 0.00) When they first contacted me, I had a deadline - I needed to fly out and I couldn't even talk about it at that time ( % 52.50) I was gone for a week but they contacted me after that, like they said ( % 0.00) I'm waiting to see my hard copy of the policy so I can read it and see what they excluded ( % -29.17) But I would definitely tell my friends to check CARCHEX out ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/5
Original review: May , I bought a vehicle where I'm the second owner and I thought it wouldn't hurt to have an extended warranty ( % 18.75) CARCHEX was the first one that called and I got a policy from them that took effect on the rd of this month ( % 25.00) The man who got in touch with me knew his job and was very professional ( % 13.00) It went very smoothly and I didn't have to repeat much of anything ( % 36.00) It was very self-explanatory with the way he put it ( % 20.00) He explained to me the different coverage they have like the Gold, Platinum, etc ( % 0.00) Nevertheless, it seemed to me like most of the plans were about the same, so I decided on something that I could afford ( % 25.00) I think the extended warranty is just as valuable as when you buy a vehicle that's new ( % 13.64) Hopefully I'll never know how good the protection is, but it gives me peace of mind ( % 70.00) I was very satisfied with CARCHEX ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/5
Original review: May , I received a mail from CARCHEX and then I called them ( % 37.50) They gave me a good plan so I thought that I should buy it ( % 70.00) I have the CARCHEX premium ( % 0.00) The overall process was easy and good all the way ( % 37.78) Since it was my first time, I didn't understood it properly in the beginning because I don't know all the terms ( % 12.50) However, the staff explained to me very well everything in detail, whatever I asked for regarding CARCHEX and what exactly they do ( % 22.50) They were happy to work with me ( % 80.00) It has been a good experience with them right from knowing about the plan and then buying it ( % 49.29) I am happy with the overall process ( % 40.00) Having a vehicle protection plan is very valuable ( % 20.00) Every person who has a car should have a CARCHEX coverage ( % 0.00) Having such kind of plan would definitely help them ( % 20.00) But people should have proper knowledge of it also before buying because people don't have much in depth knowledge on all these things ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/5
Original review: May , I will tell friends and family about you guys ( % 37.50) Also I will tell to contact Eden at ext ( % 0.00) ** because he did everything he could to get me discounts and was a very nice person to work with and talk to ( % 78.00) He made sure he kept in touch with me until I was able to make my payment and I really thank him for being a kind person ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/5
Original review: May , My agent was articulate, polite, knowledgeable and personable and I consider myself lucky that I will be working with him from now on ( % 35.42) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/5
Original review: May , I was looking into getting an extended coverage on my vehicle and got different options ( % 18.75) Then CARCHEX was referred to me by a couple of people that I know so I bought from them ( % 0.00) Their purchasing process was easy ( % 43.33) The sales representative was friendly and very truthful with the explanation of what’s included and what was not ( % 51.25) He was being really honest on what they were offering ( % 60.00) Everything that I did over the phone was very well explained and I’m happy with the person I spoke to ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/5
Original review: May , I have a nice vehicle and thought I definitely needed an extended coverage on it because I had spent some out-of-pocket repairs ( % 21.88) I've had other offers which were expensive and didn't cover much of what I expect ( % -8.13) The gentleman from Carchex that I talked to made me feel more secure that I could have something for my vehicle that could meet my needs and expectations ( % 45.00) I wasn't pressured and got an offer that suits my budget ( % 0.00) It made me feel confident that my car could be more secure than I had before ( % 46.67) I did the purchase by phone with my debit card and the experience was good ( % 70.00) The response that I got from Carchex, their hospitality and the service that they had provided have been good ( % 70.00) I was very satisfied with what I was offered ( % 65.00) The policy serves me well and I highly recommend it ( % 16.00) A warranty is a sense of security that a car owner can have ( % 0.00) If something is to occur, it’s something that you can rely on or you can go to keep your vehicle more maintained for the future ( % 25.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/5
Original review: May , I was "high pressured" into getting a policy from the dealership, I did ( % 26.75) Then came home and checked on others ( % 0.00) This policy from CARCHEX gave me more coverage, more years, and was less money ( % 27.78) Rodney, the sales rep, was professional, clear on the coverage, and a pleasure to talk with ( % 10.00) I cancelled the dealership policy ( % 0.00) Highly satisfied ( % 50.00) Will recommend to my friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/5
Original review: May , The customer service representative David ** was very informative, polite and patient ( % 28.75) He is the sole reason I purchased the insurance ( % 0.00) There are plenty of companies, but he made me feel comfortable with this purchase ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/5
Original review: May , I received great service from this company and their staff ( % 58.75) I would like to thank personally Ms ( % 0.00) Hope ** for being so friendly and patient ( % 37.50) She provided excellent customer service throughout the whole conversation and sale ( % 60.00) I will definitely tell my friends and family about Carchex ( % 0.00) Thank you guys so much for everything ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/5
Original review: May , The salesman was very professional, no pressure to buy ( % 25.25) Just helpful to get every question answered ( % 0.00) I highly recommend CARCHEX for your extended warranty ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/5
Original review: May , So, when I initially got this order, the guy told me it was too late to cancel because he had already processed the payment but, that I would be satisfied with the service ( % 14.37) I waited two weeks before I actually got something in the mail ( % 0.00) Upon reading reviews and going through the booklet they provide, I started asking them question since I didn't understand what was covered from what was not and they started getting upset with the question I asked ( % 0.00) I had my father call and they again couldn't answer the questions ( % 0.00) My friend was the one who recommended them ( % 0.00) Went back to her since she was having car issues for her to say she canceled them since the third party claim person she went through kept denying her claim ( % 0.00) SO when I called to cancel, they first were so busy that no one was able to handle my call personally, which is what the automated system says after you have been on hold for a too long ( % 16.00) Called to the sales department which you get someone on the phone in less than seconds, who says he has to transfer me to customer service where the cycle repeats of them not answering the phone ( % -16.67) After numerous attempts you get someone on the phone, they make you jump through hoops to cancel and but you don't make them jump through hoops to receive a payment ( % 0.00) I am still waiting to speak to someone and will probably end up closing my account for them not to charge it ( % 0.00) Then that means I also won't be receiving the money they have charged so far back ( % 5.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/5
Resolution response: May , Carchex has reached out and resolved the issues I had with my claim ( % 0.00) As a consumer I would advise to try to follow the directions of the company as much as possible ( % 0.00) In the case of Carchex, a third party approves or denies the claims and we (consumers) don't know that, unfortunately, until we run into an issue ( % -25.00) I'm please that they did follow up with me directly and do value our business ( % 10.00) Original review: April , Do not buy anything from this company and do not believe when they say you will only pay $ deductible and have bumper to bumper coverage! Since I've bought my coverage two years ago, this company has barely covered any of the issues I had with my van ( % 14.17) One claim was totally denied and the other was paid at less than half of the price it cost to repair ( % -11.46) Do not believe when they say they will cover the cost at any facility ( % 0.00) They will only cover based on "Nationally Recognized Labor Time Guide" of which they are not specific and will adjust the amount of your claim down to whatever they deem appropriate ( % 8.61) So if you paid $ for your repair, you will likely get a check for $ ( % 0.00) The salesperson and any customer service rep will tell you exactly what you want to hear, but when it comes to filing a claim, you will not get your money's worth from this company ( % 27.50) I challenge you to find a positive review from a real customer who actually filed a claim ( % 14.24) DON'T DO IT! Stay far away ( % 10.00) You're better off putting the same payment in an account for yourself and saving it for your car repairs because at the end of the day you will be paying double for your car issues ( % 16.67) Basically you are paying Carchex a couple thousand dollars for nothing! Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/5
Original review: May , The representative was very persistent in me getting the coverage ( % 28.75) In the long run, hopefully, it would be worth the price ( % 12.50) I had doubts in the beginning about maintaining the service along with other expenses ( % -12.50) This is a priority ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/5
Original review: May , I need to take care of my automobile and make sure that I have coverage because it's going to expire soon ( % 43.75) CARCHEX salesperson contacted me and he was very persistent ( % 20.00) He called me frequently to see where I was in my willingness to purchase ( % 10.00) And so, finally, when I had funds to do it, I decided to go ahead and do it ( % 0.00) He assisted me and I didn’t feel I was pushed into a decision ( % 0.00) It is very valuable but I haven’t had the privilege of utilizing it yet ( % 20.00) So I like being able to purchase and purchasing was easy ( % 46.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/5
Original review: May , Our experience with CARCHEX was great ( % 58.75) I have a car and don't want the warranty to go and expire ( % 0.00) The CARCHEX reps were good and helpful in breaking down the things that I needed to know ( % 27.22) I'm very satisfied and pleased ( % 57.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/5
Original review: May , My overall experience with CARCHEX and their overall customer service were great ( % 29.38) Having a vehicle protection plan is very valuable ( % 20.00) I ran into a couple of things since I’ve had the car and I feel at ease having my warranty ( % 0.00) It’s like having car insurance as one never knows what’s gonna happen ( % 0.00) My original warranty expired and I’m not good picking out stuff like warranties ( % 1.25) Normally, the car dealership that I bought my car from does everything for me but they weren’t able to do it this time ( % 32.50) So I went online and put in a quote for a cheap warranty and all different kinds of warranty companies popped up ( % 20.00) I inquired and then they called back ( % 0.00) There was a lot of people telling me that I could get bumper-to-bumper coverage but my car dealership was telling me that I couldn’t get bumper-to-bumper on it ( % 0.00) The guy from CARCHEX was more polite, very honest and nice ( % 62.67) He explained the warranty more to me, what it all covers, and that I had bumper-to-bumper coverage ( % 50.00) He told me the truth and that I was correct about the warranty because I did some research before I even started so I would know what warranty I was getting ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/5
Original review: May , I'm at , miles on my car and I know that I'm going to need an extended warranty ( % 37.50) It's very important and I'm hoping that I don't need it, but it's better safe than sorry ( % 25.50) Carchex was the only ones that called me back and I feel comfortable because I went through the BBB and did a background check ( % 13.33) Their reviews are good ( % 70.00) Their specialist, Stephanie, was very helpful and explained the whole packet from top to bottom ( % 30.00) She was going to explain it to me although she feels mellowed out, but she wanted to discuss the different coverage they have ( % 0.00) It was a good experience and I'm waiting on a packet to come in the mail now ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/5
Original review: May , Due to its age and mileage I checked on getting extended coverage for my vehicle ( % 12.50) CARCHEX was rated high with the Better Business Bureau ( % 33.00) Nick, the rep, went through what was covered and the difference in the packages ( % 0.00) It was an easy process purchasing with them ( % 43.33) They were very courteous and really helped me a lot ( % 49.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/5
Original review: May , I had CARCHEX with the same vehicle before then I lost my credit card ( % 18.75) They weren’t taking the payment that I authorized because I lost my credit card number ( % 0.00) I got a new one that’s why they couldn’t deduct it ( % 13.64) And I’ve been so busy with work that they cancelled my membership so I said I’ll make a new one ( % 11.82) They have been okay so far and they're the best one I could find lately that’s why I picked them ( % 32.50) The process of reestablishing my account with them was a perfect process ( % 100.00) The guy who helped me out was really good, everything was fine ( % 55.83) I told him I wanted the same plan and I added a little bit more miles, so he told me it was gonna be $ more a month ( % 20.31) I understand as it’s probably my fault ( % 0.00) I should’ve never lost my credit card and I’ll take the $ loss ‘cause they have been doing well ( % 0.00) Every time I had a problem on my car, all I had to do was pay that $ deductible ( % 0.00) It’s really valuable having a protection plan ( % 20.00) One's screwed if he doesn’t have when he has a foreign car ( % -12.50) I like CARCHEX, they're awesome ( % 100.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/4
Original review: April , Be very careful when you purchase an extended warranty ( % 12.25) I purchase one from Carchex ( % 0.00) My Dodge Ram pick up (diesel) had to be towed ( % 0.00) I had it sent to the Dodge dealer ( % 0.00) It was only after I started the process that I understood the fine print ( % 20.83) Be aware that the repair labor rate Carchex is will to pay could be significantly less than a typical dealer will charge ( % -2.78) The dealer I took it to charges $/hr, Carchex would only pay $/hr ( % 0.00) My repair took quite a few hours so the $ add up quickly ( % 6.67) Typically dealer mark up any material they install on your vehicle ( % -16.67) Carchex would not pay the dealer price and chose to send the part to the dealer (turbo charger and other material) ( % -12.50) Of course the dealer will charge you a fee to handle the material receipt/handling ( % 0.00) The net effect was that it took days to get my truck fixed ( % 5.00) The dealer will not warranty the repair as they didn't provide the material ( % 0.00) The warranty did save me some money, but was extremely frustrating ( % -40.00) Not sure it was worth it ( % 2.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/4
Original review: April , I get a extended warranty with Carchex and when my car broke they want to paid for parts from a self service junkyard ( % 37.50) I file all complaints with the BBB ( % 0.00) Don't believe them about you only paid $ deductible is a lie ( % 0.00) Then they will said "We don't cover all ( % 0.00) " And they will hang the phone on you ( % 0.00) You will end up paid for extended warranty and the repair ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/3
Original review: March , Having extended coverage is convenient and cheaper than buying a new car ( % 25.57) So when I got the paper in the mail from CARCHEX, I decided to get it ( % 0.00) I haven't tried anything yet but I pay for it in case I need it in the future ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/3
Original review: March , I did some consumer checking on Carchex and I just decided to give them a shot at it ( % 37.50) I’ve done two or three of these extended warranty before and they’ve all worked out fairly well ( % 70.00) They aren’t giving away parts and they wanted to fight for claims which is disturbing ( % -50.00) We should be able to just say “Well, I got a radiator leak ( % 50.00) We need to have it fixed ( % 10.00) ” And that’s what we paid for ( % 0.00) And not go through the hoop-jumping of, “We’d have to have it inspected and we have to do this, we have to do that ( % 0.00) ” I always take it to the dealership and have my car serviced ( % 0.00) If the dealer says we need a radiator, we need a radiator ( % 0.00) We don’t need to have a discussion about whether we need a radiator ( % 0.00) But other than that, Carchex is pretty standard ( % 4.17) I haven’t had any claims yet with them so we’ll see what happens ( % 0.00) Purchasing the coverage wasn’t difficult and complicated ( % -50.00) The rep was positive and thoroughly assisted me ( % 22.73) I asked him to send me a copy of the policy so I can review it and make sure it has the benefits that I want, and that's what he did that ( % 50.00) I went online and got the details on the policy that I was purchasing ( % 0.00) The price was within $ of everybody else’s and that would be acceptable ( % 0.00) We’re planning on keeping the vehicle for a few more years ( % 15.00) I don’t own vehicles today that aren’t under warranty as they’re too expensive to maintain ( % 5.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/3
Original review: March , Having an extended coverage for my vehicle is a smart thing to do so I got one from CARCHEX ( % 29.46) They sent me information about what I had to pay and what my deductible was going to be ( % 0.00) Their protection specialist told me what was covered and thoroughly assisted me ( % 0.00) I would recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/3
Original review: March , I bought my vehicle a couple of years ago ( % 37.50) The warranty period had run out, so I started shopping around and comparing to find something that would make me feel comfortable with having a little bit of additional coverage ( % 10.63) I found Carchex online and got a hold of them ( % 0.00) It was a very honest guy that sold the warranty to me ( % 78.00) He worked very hard for a program that suited my needs for the money I wanted to pay ( % -37.92) I was very satisfied with my experience with him ( % 65.00) I feel much better having the coverage in case there is an issue ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/3
Original review: March , I thought it would be a good protection down the road to get an extended coverage for my vehicle so I got one from CARCHEX ( % 30.65) At first, it was a little confusing because they have different price ranges and choices on what's included and not, but their protection specialist told me the details ( % -5.94) It was a lot of information to process, but he explained my benefits and the process of filing a claim ( % 0.00) I'm still a bit lost so I'll just have to see once something's wrong with my car and I have to get it fixed ( % -20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/3
Original review: March , We’d like to keep coverage on our cars in case something goes wrong ( % -6.25) We always keep them up-to-date on maintenance because things always go wrong ( % -50.00) I don’t like driving a car without a protection plan so having a plan is very valuable and high on our list ( % 18.00) And since the regular coverage of our car had run out, my husband looked around and CARCHEX offered the best things ( % 50.00) He didn't have any trouble purchasing it and it must have been very easy because I heard no screaming from his room ( % 18.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/2
Original review: Feb ( % 37.50) , We received really great service and are satisfied with the customer service as well as the price ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/2
Original review: Feb ( % 37.50) , The dealer was very understanding to what we said and tried hard to keep with our price and desires ( % -4.58) We're satisfied with the service and the car ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/2
Original review: Feb ( % 37.50) , Dan ** was very informative, knowledgeable, helpful and always available by telephone ( % 30.00) Excellent experience ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/2
Original review: Feb ( % 37.50) , Your salesman was excellent ( % 100.00) He was polite, smart and very helpful ( % 20.71) It was a pleasure working with him, getting extended warranty for our truck ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/2
Original review: Feb ( % 37.50) , All my questions were answered and my concerns addressed ( % 0.00) I've spoken to Ira ** several times, and he was pleasant and helpful ( % 36.67) I think he went the extra mile to make sure I got the right plan for me ( % 26.19) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/2
Original review: Feb ( % 37.50) , I worked with a rep by the name of Sean ** ( % 0.00) He was very helpful with breaking down my coverage on an Audi ( % 2.22) There was no pressure on buying the product, and I feel like I got a good deal ( % 70.00) I just hope it's just as smooth when I need something done!! Stay tuned!!! Other than that so far so good ( % 41.88) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/2
Original review: Feb ( % 37.50) , Very friendly and helpful ( % 48.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/2
Original review: Feb ( % 37.50) , My rep Stan ** gave outstanding service ( % 50.00) He worked patiently through at least phone calls in a week span with me as I was suspicious in dealing with extended warranty companies from the start ( % -30.00) He gave info to me as to the inner workings of these contracts and what to be aware of when deciding ( % 12.50) He answered my questions openly and honestly while never pressuring for a sale ( % 30.00) I hope the execution of the contract goes as well but at least I now know a great deal about the industry thanks to Stan and know exactly what I am getting and how it should be applied ( % 23.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/2
Original review: Feb ( % 37.50) , Service getting contract was good but I have not used the coverage yet ( % 70.00) That's where the pudding is ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/2
Original review: Feb ( % 37.50) , Bill ** was very helpful in the search for the correct and best plan for my vehicle ( % 60.00) I researched several extended warranty companies and was more comfortable with the way Bill made me feel as a customer ( % 30.00) I highly recommend Bill and Carchex at this point ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/2
Original review: Feb ( % 37.50) , I noticed a lot of good reviews ( % 70.00) Initially I was rather impressed, however upon further scrutiny I found something rather interesting ( % 37.50) Most of them have very similar content ( % 25.00) This looks a bit suspect to me for the following reasons: A real customer does not use the terms "protection plan" and "protection specialist" ( % 10.00) There are numerous reviews that use one or both of these terms in some shape or form ( % 0.00) A normal customer would refer to it in layman's terms as an "extended warranty" (even though technically they are not selling a warranty per say) ( % 7.50) A normal customer would not call it a "protection plan" since that's industry/insider jargon ( % 15.00) The majority of real customers likely don't know that the term "protection plan" exists ( % 10.00) Secondly, a normal customer would likely use the term "customer service rep", or "sales agent", or "sales rep" ( % 7.50) Why do the majority of these reviews refer to the sales rep as a "protection specialist"? I've never heard of a "protection specialist" until now, as the term "protection specialist" seems to be Carchex corporate or industry lingo for sales rep ( % 0.00) How do all these reviewers know to use that term? This tells me to take these reviews with a big grain of salt ( % 0.00) On to my own review ( % 60.00) ( % 0.00) ( % 0.00) I did purchase their yr/k Titanium plan ( % 0.00) After shopping around I did find this to be the best exclusionary ext-warranty (aka protection plan) for my car, at least on paper ( % 35.00) My sales rep (aka protection specialist) was courteous and helpful ( % 60.00) However, I can't really rate a product that I have yet to use ( % 20.00) If and when I need to file a claim, the big test of how good Carchex is will come when they actually put their money where their mouth is and pay a claim ( % 23.33) Or will they give me the runaround and find some way to deny it? That remains to be seen, so I'll come back and update my review once I actually experience their service ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/2
Original review: Feb ( % 37.50) , I purchased the CARCHEX Premium Level Plan for my late model used car ( % -30.00) While the CARCHEX people were cordial, the warranty was handed off to a second company called Royal Administration ( % 0.00) The people at Royal were insufferable and as bad as it gets ( % -70.00) BEWARE of the two pages of exclusionary provisions you will not know about till after you purchase the plan ( % 0.00) The exclusionary provisions make it able for Royal (CARCHEX) to deny most ANY repair you will run into ( % 50.00) At this point the warranty is not worth the paper it is written on ( % -15.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/2
Original review: Feb ( % 37.50) , Owen and Wendy were wonderful! From start to finish, had a fabulous experience with Carchex! ( % 75.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , My three days matured on the twenty-seventh of December and the professionalism displayed by the individual that twisted my arm to get me to get it was outstanding ( % 0.00) She addressed all my concerns to the best of her ability and I have not had any problems ( % 100.00) I've had it a little less than a month but overall, so far, so good ( % 8.92) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , Back in the day, when I was coming up, I was able to work on most cars myself ( % 33.33) But with the car that I have now, I can't work on it myself and the parts and stuff would cost me big time so I decided to get an extended coverage plan which is very valuable ( % 10.00) I contacted CARCHEX for it and the protection specialist answered questions that I had and he was real good ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , I have an old vehicle and I don't have any type of coverage so I got it with CARCHEX ( % 10.00) The protection specialist was good and very knowledgeable ( % 45.00) He was helpful in explaining the coverage and if there are any questions that I may have, I would call and I'd speak directly to him ( % 10.00) I'd recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , I got some contact with one of Carchex's representatives through the internet and I purchased a plan from them through emails ( % 0.00) I've always had extended coverage for vehicles I purchased ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , Purchasing the plan from CARCHEX was a real nice and easy experience for me ( % 66.67) They thoroughly assisted me in the process ( % 0.00) I'd recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , I wanted to keep my car for another five years because I really like it ( % 20.00) It already has , miles, so I decided to get an extended coverage ( % 0.00) I went with CARCHEX because they had the best rating with BBB ( % 100.00) Also, when I looked at some blogs online, everybody gave them high recommendations except for just a very few who said negative things ( % -13.33) Purchasing the coverage was easy and user-friendly ( % 43.33) I did it on the phone and I talked to a girl who was very sweet and patient with me ( % 45.50) When I told her that I wanted to check a few things out, she told me to give them a callback ( % -20.00) She didn't hound me so it was really good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , I’m a truck driver and I’m new to CARCHEX ( % 13.64) I decided to get it because I just finished making some repairs to my car and it costs almost $ ( % 0.00) That unexpected expense really took away from things that I had planned on doing ( % 15.00) In purchasing the plan, I spoke to a young lady over the phone who was very efficient and was able to explain all details to me really fast ( % 25.00) She was knowledgeable about the product and I was very impressed with that ( % 100.00) Everything went smoothly, and my wife told me the packet came within days ( % 40.00) So far, it's been really great ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , I signed up with Carchex on November th ( % 0.00) I took the truck in for something and found out that they do not cover some items that I thought would be covered ( % 0.00) I'm dissatisfied ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , This is my first time with CARCHEX and so far, so good ( % 35.00) I like what they offered me and I'd recommend them to friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , I had CARCHEX on my truck that I traded in before I bought this vehicle ( % 0.00) I had such a positive experience with them that it was a no-brainer why I'd choose them again ( % 11.36) My recent purchasing experience was pleasurable ( % 0.00) The specialist wasn’t pushy ( % 0.00) He allowed me to check their coverage with other vendors ( % -12.50) When I told him about another vendor that was cheaper, he would check and say, “Hey, they are registered but they just don’t have the experience we have and so you can run the risk of having something go down and it not be covered or go with the company that you’ve got experience with that’s been in business” and at the end of the day it made sense for me to stick with CARCHEX even though they were a little higher than the new guys on the block ( % 1.08) I'd recommend them without a doubt ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , Salesman was patient, kind, very helpful ( % 40.00) He even called back like he promised then help me find the best plan that was affordable for a single mom ( % 30.95) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , Being fair in my comment, I was told I would receive a policy statement and policy number in an email ( % 70.00) So far I have not received anything ( % 10.00) I have days left to decide if I want to keep this policy or cancel the whole thing and search for another company ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , Just in case some problems may happen with my car, I got an extended coverage for it from Carchex ( % 0.00) Their protection specialist assisted me thoroughly when purchasing the plan ( % 0.00) I would recommend Carchex ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , I called and spoke with Sean ** after calling another car warranty dealer who ran me around in circle ( % 0.00) Sean was pleasant and answered all of my questions without twisting details or cost ( % 73.33) I have not needed to use the policy so the warranty coverage cannot be commented on ( % 0.00) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , I send Jordan an email when I found out about a financial situation I had encounter ( % 0.00) I asked that my policy be cancelled ( % 0.00) My policy was placed on January and I call back late that night no answer ( % -15.00) So I sent an email, two in fact ( % 0.00) I did receive a call from a manager and I called him back ( % 0.00) I received an email from Jordan and he gave me the wrong number ( % -50.00) Still waiting for the refund ( % 0.00) Jordan is a very good Sales Person and if I did an extended warranty again ( % 91.00) I would want him to handle my policy ( % 0.00) Thank you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , I got in touch with Carchex about a month or two ago and gave me a price which I thought was too much, but they kept hounding me ( % 20.00) So I finally got online and looked up extended warranties ( % 0.00) Then I found out that CARCHEX was the number one or close to number one extended warranty company that there are ( % 0.00) So I called them and decided to take it out with them ( % 0.00) And, purchasing the protection plan was easy and their protection specialists assisted me and answered, to my satisfaction, all my questions on different warranty coverages and the costs ( % 21.67) But one thing that worries me is that I've had some people tell me that some of the warranty people try to get out of paying for it when something goes wrong ( % -50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , CARCHEX was something that somebody had told me about and then I gave them a call ( % 0.00) So far, I really didn't have any issue with them ( % 15.00) I'd recommend them to a friend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , I looked into acquiring extended coverage for my vehicle because the cost of getting my vehicle fixed probably in the long the run would’ve cost me more than what it is for the warranty ( % 18.33) It’s like investing now for my future ( % 0.00) I had thought I’d initially go with a different warranty that the auto dealership was giving me but it didn’t cover everything like CARCHEX warranty did ( % 0.00) I did my homework and I found CARCHEX from the BMW website ( % 0.00) Their salesman was great, even when I told him I didn’t think I was going to go with them ( % 80.00) I didn’t call him back for a whole month but he was wonderful ( % 40.00) He explained everything to me and he even offered to look at the other plan just to make sure that I was getting a good policy for what I needed to cover the vehicle ( % 35.83) He was very helpful ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , My wife wanted me to get this extended warranty - although I do not think I will need it because I already have warranty left on the car and the car is in better than excellent condition ( % 50.00) I think it is a great plan, but don't think if you have a perfect auto you really need it ( % 66.67) But, we have it, just to make her happy, lol ( % 80.00) I will, and would ordinarily recommend this type warranty to others, unless they buy a used car that is so terribly brand new and well taken care of ( % -37.12) ( % 0.00) ( % 0.00) then it's sort of a waste of money - which isn't good ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , I'm a very new customer and overall, my experience with them has been positive ( % 13.48) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , My relative has coverage from Carchex and recommended it to me ( % 0.00) I researched the company and I decided to also sign up with them ( % 0.00) Purchasing the plan was pretty easy ( % 34.17) I went online, got a phone call, and everything was set up from there ( % 0.00) The reps thoroughly assisted me during the process ( % 0.00) They were kind, friendly and understanding ( % 48.75) ( % 0.00)
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POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , The representative was quite knowledgeable and helpful ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , CARCHEX was referred to me by a friend ( % 0.00) Purchasing the plan was easy, and my experience with them has been fine ( % 42.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , Great customer service ( % 80.00) Linh ** was so professional and patient ( % 10.00) If it wasn't for her following up and helping me choosing the best plan for me I would have went with another company ( % 50.00) Great job ( % 80.00) Thanks Linh ** ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , I bought a vehicle with limited coverage, since I wanted to extend it in case something happens, I decided to acquire one for my car ( % -7.14) I went with CARCHEX because they seemed to have decent ratings and they were able to immediately give the answers I needed at the time ( % 33.33) Purchasing the plan was fine ( % 41.67) Afterwards, that is where I have the issue ( % 0.00) I told them that I wanted to move my payment dates towards the end of the month and that I had some further questions in regards to the extended warranty ( % 0.00) I contacted the rep through phone and email but never had replies ( % 0.00) I also did receive my package in the mail confirming that I have a warranty ( % 0.00) I tried calling the general customer service to get answers to my questions but I'm not satisfied with what they are giving me ( % -10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , I had a good experience purchasing the vehicle protection plan from Carchex ( % 70.00) Their specialist was able to answer all my questions ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , I got extended coverage because I wanted my vehicle to be checked out and make sure that it will be covered ( % 50.00) Purchasing the plan was good ( % 70.00) The lady from CARCHEX was very informative ( % 20.00) She thoroughly assisted me with the different packages ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , The warranty on my car has run out so I looked into getting an extended coverage ( % 0.00) My experience in purchasing the plan from CARCHEX was great ( % 80.00) My protection specialist did a good job and he was helpful in explaining the coverage to me ( % 70.00) I'd recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , Had an outstanding experience in helping with a contract for auto coverage ( % 50.00) ( % 0.00) ( % 0.00) He was so helpful and was not pushy or anything ( % 0.00) He was so good that I got my daughter to also sign up and cover her car ( % 70.00) Thank you and look forward to doing continued business with you ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , I bought my truck new and will have it a year in February ( % 13.64) If anything happens to it, it'd cost me to get it fixed so I purchased a protection plan from CARCHEX ( % 10.00) They emailed me and I called them to check it out and it sounded good ( % 70.00) I was satisfied with the plan plus the protection specialist was also very cooperative and informative ( % 35.00) He answered all my questions and was really nice ( % 60.00) I'd recommend them to a friend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , I had a coverage but it was running out and I like to have safety ( % 0.00) I purchased a plan from Carchex and the salesperson made the process very easy ( % 56.33) I've only had it for one month and it seems to be good ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , I have not long purchased my vehicle, so it was well-maintained and I wanted to continue ( % 2.50) The repairs on most vehicles can be quite costly so I went ahead and had the extended warranty on it ( % 50.00) When I purchased, I got a few letters or brochures about extended coverage, so I considered looking into it even more ( % 15.00) I did the first few checks to see which one was the best company, and CARCHEX is always with the A rating ( % 35.00) My protection specialist thoroughly assisted me ( % 0.00) He was pretty good ( % 47.50) Having this plan is very valuable because it gives me peace of mind ( % 20.00) I'm very satisfied and I've already recommended it ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , When I got my car, I was lied to about having a warranty on it ( % 0.00) I figured I can't go without it ( % 0.00) Then I saw a post on Facebook about Carchex and I went ahead and got it because I figured I need it ( % 0.00) Purchasing my plan from Carchex was good ( % 70.00) Kate, my protection specialist, was awesome ( % 100.00) She broke everything down, explained how everything worked, told me what I needed to do, and she was very helpful ( % 2.22) I felt she thoroughly assisted me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , I have not received my welcome package as I was told I would receive ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , Purchasing the warranty from CARCHEX went well ( % 0.00) It was easy and convenient ( % 43.33) The gentleman I spoke to was knowledgeable enough to explain and answered all my questions ( % 0.00) I haven't had a chance to use them yet, but if my car breaks down, hopefully, everything will go smooth ( % 12.22) It's a peace of mind for me to know that in case of a breakdown it wouldn't hurt my budget ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , I always get extended warranty for all of my vehicles, then a friend recommended CARCHEX to me, so I gave them a call ( % 0.00) Talking with the protection specialist went pretty well ( % 25.00) Everything was explained ( % 0.00) After a couple of calls, I fully knew exactly how everything works ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , Over a year ago My son bought a F- diesel with , miles on it ( % 0.00) I encouraged him to purchase an aftermarket warranty so as not to get saddled with high repair costs ( % 16.00) Well since he bought the warranty there have been transmission issues that they refused to cover, fuel injection control module, glow plug harness, fuel injector, and more all totaling thousands of dollars ( % 50.00) Now they are refusing to cover the fuel lines because they say they have rust on them? They are on the bottom of the vehicle, how does one prevent that? They are also not covering the e-brake which is a ( % 0.00) part ( % 0.00) They have done nothing but find loophole after loophole to not cover what should be covered parts ( % 0.00) Wear and tear? Rust? Previously installed part? We paid extra to pay for diesel and four wheel drive coverage ( % -8.33) Why in the world do you buy a warranty in the first place if they aren't going to cover the unforeseen? What part does not experience wear? Isn't that why you buy a warranty for when these things eventually wear out or fail? How can you cite rust as a reason not to cover a part? Isn't rust part of what happens to exposed parts?There is also an issue with the four wheel drive that they are sending an inspector to look at ( % -12.50) Who wants to bet he will find a reason that's not covered ( % 20.00) Everything is wonderful with them until you have to get something covered ( % 100.00) This has got to be the worst investment we have ever made ( % -100.00) Are ALL warranty companies this way? I bought a warranty years ago with Carchex and have never had to use it ( % 0.00) Guess I am lucky ( % 33.33) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , My car was out of warranty and I realized that the potential repairs could be pretty expensive so I got extended coverage from CARCHEX ( % -8.33) I saw some of the reviews online and decided to go with them ( % 0.00) The purchase was quick though I did ultimately cancel the plan because I saw through a few blogs that Mercedes dealers were notorious for not accepting third party warranty plans and when I asked they said that CARCHEX was one of them - neither the dealers in our area would accept their plan ( % 3.33) So I was happy with my CARCHEX experience but I wasn't able to utilize it ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , I've always believed in warranty, no matter what it is; even if I buy a TV, I always purchase a warranty ( % 0.00) CARCHEX has been out there for a little bit, so I did a little research on them and their rating pumped me ( % -18.75) They made purchasing a plan easy ( % 43.33) The protection specialist I spoke with was good, but he didn't have much power in negotiating a lower payment for me ( % 45.00) He had restrictions, so maybe I should've asked for a manager ( % 0.00) I think the price was kinda high, but we agreed on it and so far I haven't dealt with any issues ( % 13.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , Having a protection plan for my car is very valuable since the parts for my car are expensive ( % -15.00) The coverage policy that I purchased from when I first bought my car ran out, and I can only purchase it through dealers ( % 12.50) So I decided to give CARCHEX a call because a friend of mine uses them ( % 0.00) Purchasing a protection plan from them was easy, and the protection specialist that I spoke with and assisted me was great ( % 61.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , You never know when your vehicle's going to break down so having a vehicle protection plan is very valuable ( % 2.22) I looked into acquiring an extended warranty for my vehicle because I thought that my warranty is expiring ( % 0.00) I purchased CARCHEX because they seemed reputable when I was looking into different car warranties online, but I have to cancel it since I found out that I have all the way until the summer for my other warranty ( % 12.50) Their salesman was very nice and he thoroughly explained the terms and conditions of the policy ( % 78.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , Having a protection plan is necessary and I have to have one especially for the category I drive ( % 0.00) When my warranty expired, I know that I needed one for my car so I contacted CARCHEX and my experience went well ( % 0.00) Also, the protection specialist I spoke with was great, thoroughly assisted me and was able to answer my questions ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , Representative was very informative, kind, my request and questions were answered and he respected the fact that I was a veteran ( % 26.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , Since it was my first time to buy a used car, I thought getting extended coverage would be the safer choice ( % 25.00) Having a vehicle protection plan is invaluable because at this day and age, especially with my car (a BMW), it's obviously more expensive to fix ( % 0.00) This gives me peace of mind, knowing even if something happens, I know it's gonna be covered ( % 0.00) Purchasing the plan from CARCHEX was really good and it was a very cool experience ( % 57.75) It was informative, they helped me out, and they answered a couple of questions I had ( % 0.00) I liked that they weren't pushy ( % 60.00) I like the protection specialist whom I spoke with a lot ( % 0.00) He was straightforward and very helpful ( % 28.75) Every time I called, he always got back to me within an hour ( % 0.00) Having said all that, I would definitely recommend CARCHEX to a friend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , I purchased a used vehicle and in my opinion, an extended coverage for it would be good ( % 70.00) For that, I will recommend Carchex ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , My experience with CARCHEX was excellent ( % 100.00) I only have one month with them but it has been good ( % 35.00) When I signed in, there was a guy and he was very awesome ( % 100.00) Everything was perfect ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , The protection specialists was excellent ( % 100.00) He answered everything promptly, properly and worked out great ( % 40.00) As my car gets older, things are going to start failing ( % 16.67) I like the fact that if the engine fails it's covered by CARCHEX ( % -50.00) It's big for me because I've gone through engine of other cars and it's a very expensive proposition and transmission, so everything they cover I feel better about ( % -6.88) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , The warranty coverage provided by another company was inadequate to take care of the vehicle so I got an extended coverage policy from CARCHEX ( % 0.00) Purchasing the plan was very easy ( % 56.33) I did a lot of research on the internet and whittled it down to them ( % -15.56) They just took it from there and it was a very easy experience ( % 56.33) The protection specialists were excellent ( % 100.00) Having a vehicle protection plan is very important ( % 52.00) We need something to cover any unforeseen issues and that's what a vehicle protection plan does ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , CARCHEX is very beneficial for a person with a car ( % 20.00) Purchasing the protection plan was a fair process and the person that was assigned to me helped me and explained it to me ( % 70.00) He was very up to date with all the information that he needed, he was on point with everything, and gave me scenarios ( % 20.00) He's very customer worthy ( % 26.67) He made me feel comfortable, although it was kind of iffy at first because he made me show my IDs ( % 41.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , Knowing that I'm going to hang on to my vehicle for quite a while, having an extended coverage is extremely valuable ( % -12.50) I was secured by a different provider at first, then I started checking around and Carchex seemed like a good deal ( % 31.67) Their specialist explained what was covered, the terms of the warranty and the terms of payment ( % 0.00) He thoroughly assisted me and answered all my questions ( % 0.00) It was a totally satisfactory experience and they didn't keep me on the phone forever ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , Tried to chat on computer and talk to someone ( % 0.00) Was asking questions ( % 0.00) After a few questions when he suddenly he flashed a number to call, and then and I could not get him back ( % -6.67) Is this how to conduct business with a customer at this time? I would definitely not recommend your company ( % 0.00) I tried to talk in person to someone, after waiting about minutes I had to hang up ( % 0.00) I also tried to give them a new phone number ( % 13.64) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , I was looking at different warranties and I liked the one that CARCHEX had ( % 30.00) Purchasing the protection plan from them was easy and it's good that I have it for my vehicle ( % 56.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , I got a new truck and I don't want the warranty to run out so I got an extended coverage policy for it ( % 13.64) Getting signed up with Carchex was all right, their specialist thoroughly assisted me during the process ( % 28.57) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , I absolutely recommend CARCHEX to a friend ( % 20.00) I have a Mercedes and, of course, getting the extended coverage policy would be $ in another car, but like ( % 0.00) Purchasing the plan from CARCHEX was pretty easy and my experience with the protection specialist was good ( % 46.11) Hopefully, I won't have to use the policy but it's a little bit expensive ( % -34.38) If I have the policy for six months and spend $ on it but I don't need any repairs, it's a waste of $ ( % -20.00) But in three months, if I need to repair one little thing that's potentially a couple hundred or thousand dollars, then absolutely having the protection plan is worth it ( % 7.81) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , I decided to get an extended auto warranty and found online that CARCHEX was the best ( % 100.00) Purchasing it was standard, but there was one individual who was very good ( % 30.33) It was hard for me because I haven't had any experiences with their services, but he thoroughly assisted me ( % -29.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , Great service and sales presentation ( % 80.00) ( % 0.00)
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POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , This is my first time so I don't know it really works ( % 22.50) I will have to wait and see ( % 0.00) So far it sound like a good plan ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , My warranty on my Honda ran out and it's got a lot of the newfangled electronics in it so I got the extended warranty from CARCHEX ( % 0.00) My interactions with the protection specialist were fine and she was polite when she first contacted me ( % 33.33) I put something out on the internet and they responded to it and I told her I wasn't ready at that time because I still had a couple thousand miles and plenty of time left to my existing warranty and they were fine with that ( % 20.56) Then when it was time, I told them, "I'm ready ( % 20.00) " So we did the purchase and it was pretty easy ( % 34.17) I don't have any problems with them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , I was trying to add extra coverage to my car so I got Carchex ( % 0.00) Purchasing the plan was easy and my interactions with the protection specialist was good ( % 56.67) Having a protection plan is good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , My car didn't have a warranty so I got an extended coverage from CARCHEX because they're a little bit cheaper ( % -18.75) Initially, my interactions with the protection specialist were fine ( % 20.83) But today, I'm not very happy with them ( % -30.77) I was told two different types of information when I signed up initially ( % 0.00) At first, they said that my December payment would be pushed back until January ( % 12.50) But I got a letter yesterday saying that they went through my account in December, they didn't get a payment, and so I need to make a payment today else my policy will cancel ( % 0.00) I initially called CARCHEX and got through to someone for about two minutes ( % 0.00) Then I've been put on hold for minutes with Assurant Solutions which is the one that holds the admin part ( % 0.00) And when I did get someone, I was then transferred to another department ( % 0.00) The rep from Assurant told me that they didn't have my payment issue information in the system, they're not sure why I was told that and it wasn't correct ( % -25.00) The Assurant rep also told me that I can call back on Friday to look at payment ( % 0.00) This is all miscommunication ( % 0.00) I did not receive my contract and a billing statement from when I was re-signed up ( % 0.00) And then also I can't even make a payment online or over the phone since I have to have some accounts to do automatic withdrawals which I don't like ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , My plan experience made me look into acquiring an extended coverage for my vehicle, and the CARCHEX specialist was most helpful in tailoring the plan to my needs and the programs that I was looking for ( % 50.00) He thoroughly assisted me, and I'm satisfied with the experience ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , I recently purchased a used vehicle that no longer had any type of warranty on it ( % 0.00) I checked with other warranties, but since Carchex was local and seemed like they were more straightforward, I felt more comfortable with them ( % 27.50) The protection specialists were very informative ( % 20.00) Leon was very helpful every time I spoke with him and we kept in constant contact before I got the warranty ( % 10.00) It's very valuable and it's one thing I would need, especially in today's world ( % 10.00) Obviously, cars break down, so it was best to get some type of warranty in case something happened to it ( % 28.15) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , It has been excellent with Carchex and David is a great representative of them ( % 90.00) He answered my questions and helped me ( % 0.00) It made everything with the whole process easier ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , I just got the paperwork from Carchex and haven't used the protection plan yet, but purchasing it from them is easy ( % 43.33) The specialist was really good and she helped me a lot ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , I got Carchex warranty as I have a new vehicle I bought in ( % 13.64) It was a demo and doesn't have that , miles on it ( % 0.00) The protection specialist said that since it's a new vehicle, if we had a warranty, it would take care of the bumper ( % 13.64) I'd recommend Carchex to somebody else ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , Everything was perfect purchasing my extended coverage from Carchex but I haven’t had the chance to do a claim on it ( % 100.00) I'll recommend it to all of my friends based on the purchasing experience ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , I had a fine experience purchasing with CARCHEX ( % 41.67) I bought it for the future ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , The mechanics and CARCHEX are both dancing around each other ( % -12.50) However CARCHEX assisted me to the best of their ability ( % 100.00) All information was given ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , Plan was affordable and covered what I needed ( % 0.00) I am a new customer ( % 13.64) Will know more when I use the plan ( % 50.00) I still need to read the plan and see what all is covered ( % 0.00) I haven't received my information yet ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , Jason was professional and very helpful ( % 15.00) ( % 0.00)
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POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , My salesperson D ** was great ( % 80.00) Explained everything to me ( % 0.00) Super happy with the coverage ( % 56.67) I rate this company five stars ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , David ** was the person who contacted me and he was great answering all of my questions, and wasn't harassing me with multiple phone calls daily like other places did trying to get me to sign up ( % 16.88) I'd definitely recommend him to anyone looking for warranty coverage on a used car ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , year extended warranty on a Chevy Suburban ( % 0.00) Bumper to bumper ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , I have been thinking about using CARCHEX for an extended vehicle warranty for some time now, and finally decided to do it ( % 0.00) I am very glad that I did make this choice because I could never be % sure that nothing would go wrong with my vehicle ( % 21.67) Living on a fixed income would greatly limit my ability to afford the higher cost of certain replacement items ( % 34.11) ( % 0.00)
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POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , Great customer service by Lunn ** ( % 80.00) ( % 0.00)
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POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , month, , mile coverage, Titanium ( % 0.00) ( % 0.00)
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POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , The Better Business Bureau called in regards to the company I had purchased my warranty through and had used for about six months ( % 50.00) I felt leery so I started looking at other companies and decided to go with CARCHEX because they didn't have bad reviews on the BBB ( % -41.25) The representative was very knowledgeable in helping me find what warranty suited my needs ( % 20.00) I received my policy promptly as promised, and it looked very legit unlike the one from the other warranty company ( % 3.75) I'm very satisfied but I've not had any issue to need to utilize the warranty and see if it is honored ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , Customer service was excellent when I call to renew my coverage ( % 100.00) I been with the company the last to years and I renew my coverage for another to years ( % 0.00) Great job ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , David was excellent!! ( % 100.00)
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POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , My experience was wonderful ( % 100.00) Emily did a great job ( % 80.00) Answered all my questions ( % 0.00) Even brought up stuff I never would've known ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , Awesome customer service as he made sure gaskets and seals apart from engine repairs ( % 75.00) ( % 0.00) ( % 0.00) Very patient, response time was great! ( % 60.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , I had to call CARCHEX three times to get them to respond to the repair and once they certified everything and said "okay, we will go ahead and cover everything", they never called back to give the contractors their money ( % 25.00) I was sitting for two hours waiting on them to call back and they called : o'clock central time ( % 1.67) So, I wrote a check for the full amount of the payment for the work they did because they took all day ( % 35.00) Now, I don't know how it's going to work ( % 0.00) If they going to send the contractors the check for $ and then I get that back together with my $ deposit ( % 0.00) I ought to get back $ ( % 0.00) I'm paying $ a month for their service and if they're going to do warranties they need to do it ( % 0.00) This is the first time I've used it and I wish they would give me a little more attention and proactive about my concern of taking care of the company ( % 18.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , An extended coverage warranty is very valuable and since the dealership recommended it, I bought it ( % 20.00) Purchasing a warranty from CARCHEX was very easy, and their protection specialist was able to answer all my questions ( % 53.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , I like my extended warranty from CARCHEX because it's a good deal ( % 70.00) But one thing that bothers me is that in the book that they sent me with the deal, it says that the coverage isn't allowed in California ( % 0.00) So if something went wrong with my engine in California, that wouldn't be of any use to me at all ( % -50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , My vehicle had no warranty and I still make payments on it - that's why I bought coverage from Carchex ( % 0.00) The purchase was easy and the protection specialist was nice and cool ( % 46.11) The protection plan is valuable when it comes to certain things ( % 21.43) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , I was taking security for my car and have gone through reviews in the internet ( % 0.00) It showed CARCHEX was one of the very first company out there, so I got them ( % 32.50) It's better from other warranty companies because I called to many of them and they responded very good ( % 44.63) They're customer friendly and talked to me how exactly and what type of coverage I needed ( % 31.25) They also thoroughly assisted me and explained what are the things covered in the plan ( % 0.00) It's really economical, other companies used to charge me more in terms of the same plan ( % 16.88) This is very new to me and everything is fine with them ( % 29.70) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2016/1
Original review: Jan ( % 37.50) , An extended coverage warranty is important and very valuable, so I decided to get one for my vehicle ( % 30.00) The protection specialist from CARCHEX was able to help me thoroughly and answer all my questions ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I decided to cancel within day period and requested a refund ( % 0.00) It's been almost months and I still have not received my refund ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , Just in case my car needs it, I looked for an extended coverage and gave CARCHEX a try if they're good ( % 70.00) The protection specialist thoroughly assisted me ( % 0.00) He is fast, quick, and knows what he's doing ( % 26.67) I don't have any problem with it aside from me not having my policy card yet ( % 0.00) It's only online that I can see ( % 0.00) For me, having a protection plan is valuable ( % 0.00) I always get it from the Toyota-- even my car insurance, it’s always the maximum/the best ones that I have ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , My overall experience with CARCHEX is excellent ( % 50.00) It was satisfying speaking to them ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , CARCHEX did a very excellent job for me ( % 100.00) I had a happy experience purchasing the plan and the protection specialist has been helping out ( % 80.00) He explained everything to me and tell me about it a little bit more ( % 15.63) They were a good help and they're very good ( % 80.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , For me having a protection plan for my vehicle is real valuable and I'd recommend CARCHEX ( % 20.00) Everything was great with my experience with the protection specialist ( % 80.00) He helped me understand a lot of things ( % 0.00) Any question I asked, he answered to the best of his abilities ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , My purchasing experience with CARCHEX was okay ( % 50.00) They were pretty good, I would recommend them to a friend ( % 47.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I decided to look into acquiring the extended coverage for your vehicle because the warranty on my Kia was done with so I needed to get extended ( % 0.00) Looking for a plan is very valuable in case something happens to my truck ( % 20.00) We found CARCHEX online and my husband and I decided to check it out ( % 0.00) It had pretty good stars and reviews on it so we went with it ( % 47.50) The protection specialist handled it very well ( % 20.00) He thoroughly assisted us ( % 0.00) He let me know about how much it will cost for the whole two years and what my car was warranty under ( % 20.00) His whole attitude and his talking on the phone was very nice ( % 49.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I recently purchased a vehicle so I was looking up for an extended coverage for it ( % 0.00) I chose CARCHEX because of familiarity with using their tool to check into cars when I purchase them ( % 0.00) The protection specialist who assisted me was helpful and informative ( % 0.00) She helped me understand the different coverage options and enrolling once I got the quote ( % 0.00) I would recommend it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , A great price for an extended warranty! And covers a whole lot of things! I hope I never need it, but if I do, it will be well worth the cost! So glad I have it just in case ( % 53.13) We never know what might happen or when ( % 0.00) I highly recommend anyone without a warranty on their car, check this out! ( % 20.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , My experience with CARCHEX has been good, although I haven't had to use it yet ( % 70.00) They called me and I thought it would be a good idea considering that it's got over a hundred thousand miles on it ( % 70.00) I've never even heard of it before ( % 0.00) Usually, you get what you get and you got to pay for everything ( % -25.00) The important part is I've already put almost $, into it that wouldn't have been covered ( % 40.00) The protection specialist explained everything and what it was all about, what package I wanted, and the one I can afford, and what it all covered ( % 0.00) He explained it really well ( % 20.00) Peace of mind is big for me right now because I don't know what's gonna happen ( % 14.29) The engines and the transmissions are vital items and it's good they're being covered ( % 40.00) It gives me more peace of mind ( % 50.00) I would recommend them to anybody ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I have a high-end car that is expensive, that’s why I looked into an extended warranty ( % -50.00) I did research and spoke with a couple of agencies and the customer service was the best with CARCHEX and their quote was the lowest ( % 100.00) Their protection specialists were very attentive and professional but at the same time, they made sure that I was a part of the family so that’s what I liked ( % 34.40) I felt they thoroughly assisted me ( % 0.00) I'm happy with my experience with CARCHEX, but I wanted a lower rate ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I decided to acquire an extended coverage from CARCHEX because my factory warranty has run out on my vehicle ( % 0.00) Having a vehicle protection plan is valuable and very useful for my car ( % 39.00) Purchasing it was very easy ( % 56.33) They told me the options which are what I wanted and they arranged everything very quickly ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , The warranty for the high end vehicles with high tech equipment is about to end so I figured that an extended warranty will be my best option for an investment ( % 44.00) Purchasing with Carchex was easy and it's user friendly, everything was fine with their protection specialist ( % 40.83) But I’ve got to make some adjustments and I still haven’t got that done ( % 0.00) The policies they sent me didn’t cover some stuff that I had to hand select and re-change it ( % 0.00) I hope that they will be completed by now but I still need copies of the new contracts ( % 13.64) So I am going to have to call and find out where they are ( % 0.00) I had to go through too much to get it right ( % 24.29) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I decided to look into acquiring extended coverage for my vehicle so that when that car meets a problem in the future, I won't have to worry about trying to get it fixed ( % 5.00) The protection specialist from CARCHEX explained to me what coverage I have and what would happen with purchasing the protection plan, and I agreed to it ( % 0.00) I would recommend them to a friend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , We got CARCHEX just in case the motor or anything goes wrong with our car ( % -50.00) I got a friend that just got a car and all of a sudden, it's messing up and she'd had to come out of her pocket with too much money ( % 10.00) When the guy called, I was like, "Well, I'm just gonna go ahead and get this insurance" ( % 0.00) Purchasing was an easy process ( % 43.33) He explained everything about the warranty - what it covers and what it doesn't ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I’ve never bought an extended coverage on a vehicle before and always wished that I had because by the time I ever thought about it, it was too late ( % -30.00) But now I'm pleased that I was able to get the $ a month extended vehicle coverage with Carchex ( % 50.00) Their protection specialist who I dealt with has been courteous and friendly ( % 48.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , Having a protection plan is very valuable and it was easy purchasing it from Carchex ( % 31.67) Their protection specialist was able to answer all my questions ( % 50.00) I would definitely recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , We got a letter in the mail about Carchex and we saw online that there were great reviews about them so we took the warranty with them in case something would happen to our vehicle ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , Having a protection plan helps a lot and it was easy purchasing it from Carchex ( % 43.33) The protection specialist thoroughly assisted me and was able to answer all of my questions ( % 50.00) However, we never got that packet that Carchex was supposed to send us ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , Leon ** was very well versed on the topic ( % 20.00) He answered all questions with a good attitude and good info ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , Nick ** was a real good help, he provided me with the best quote for my vehicle due to the year of my vehicle ( % 62.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , Compared to the "auto dealer's" extended warranty plan, I got a better value with CARCHEX's Bumper-to-bumper warranty at a lower price ( % 50.00) How can you go wrong? The customer service was great, they answered all my questions ( % 15.00) No "hard sell" tactics, just look at the cost and the coverage ( % 14.58) The numbers ($) don't lie ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , It's necessary to get an extended coverage because you'll never know what will happen on the road and the out-of-pocket expense for the transmission or engine could be outlandish ( % 0.00) Anything that helps toward the amount of money versus what I have to put in, an extended warranty is valuable ( % 0.00) The representative that I talked to from Carchex was great and helped me a lot ( % 80.00) He was courteous and knowledgeable - told me how I would be able to use it, how it works, and how much it would cost ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , Getting a vehicle protection plan is very valuable ( % 20.00) We always have to be prepared for the unexpected because we'd never know when our cars might break down so I went and got the protection plan from CARCHEX ( % -2.78) Their protection specialist was persistent so he got the job done ( % 0.00) I'd recommend CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I had coverage for my car and I realized how valuable acquiring extended coverage is ( % 0.00) I purchased from Carchex and the sales representative was awesome ( % 100.00) He answered all the question we put him through and he was absolutely phenomenal ( % 50.00) But somebody is going to need to call me to set up a credit card because I signed the contract and mailed it back but we’re going to need to set up automatic payment ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , Everything is good with CARCHEX so far ( % 40.00) They have a very easy process and I'd recommend them ( % 56.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , My coverage was running out on my vehicle so I called around to find out who has the most competitive rates, because most of them offered pretty much the same service ( % 29.00) Carchex had the best price for the same service ( % 50.00) So I went with them and buying the plan was pretty easy to do, I didn’t have any problems ( % 34.17) Having a protection plan gives me peace of mind ( % 0.00) I’d recommend them, everything has been up to par ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , The sign-up process for the Carchex extended warranty was easy and my interactions with their specialists have been good ( % 56.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I needed an extended auto coverage and I got it from Carchex ( % 0.00) They have cool specialists who did a very good job at assisting me ( % 63.00) They talked and gave a lot of information about the benefits and the process of filing claims ( % 0.00) I'll recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I purchased a vehicle and wanted to be covered ( % 0.00) The rep who helped me was great and I’m very satisfied with the overall experience ( % 48.33) I would recommend CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , It's important to have the plan, so I had my vehicle’s warranty extended with CARCHEX and they thoroughly assisted me ( % 40.00) They answered my questions and directed me on how to use the plan ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I bought a used car so I decided to get an extended coverage ( % 0.00) The CARCHEX rep convinced me to purchase their plan ( % 0.00) At first, I wasn't going to purchase but now I think I've done the best thing ( % 62.50) It was a safe plan for me and wasn't expensive ( % 0.00) CARCHEX has been good to me and I've recommended them to a couple of people ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I've been wanting to get an extended warranty, but most warranties I get were expensive and the last one I got didn't give me the quality of work that I was looking for ( % 0.00) I had my car for a while and after I paid it off, things started breaking down ( % -15.56) The warranty said they didn't cover this and that ( % 0.00) I found out that CARCHEX is fairly affordable and covered more things if it's repairable with them as opposed to another provider ( % 60.00) Their representative answered all the questions that I asked and so after I heard what their plan was, I thought that it would be good to go on and get one since my car warranty had expired ( % 70.00) I’ve never had an experience to do a claim yet, but I'm a single parent and if my car breaks down, the warranty gives me peace of mind to know that it doesn't have to all come out of my pocket ( % -11.35) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I had extended coverage before with a different company that had expired so I wanted more coverage and I was going to another company ( % 25.00) So I decided to go to Carchex ( % 0.00) Purchasing the plan over the phone was easy ( % 43.33) I haven't used it yet, but I find it a bit overpriced as compared to what is being offered by other companies ( % -12.50) I have to pay $ deductible whenever I get some work done on my car, whereas some companies only have a $ deductible while others don't require a deductible at all ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , My extended warranty was about to expire and I wasn't going to get rid of a vehicle with only , miles so I decided to purchase an extended warranty ( % 0.00) Carchex gave me a nice offer ( % 60.00) They have a very informative protection specialist too ( % 20.00) He went through the whole warranty and it's an easy one ( % 31.67) I took the one that covered everything ( % 0.00) Having a protection plan is very valuable because you'll never know what will happen in the future ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , The guy who assisted me was nice and he convinced me to get an extended warranty ( % 60.00) It was a good choice and a good experience with Carchex ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I just had CARCHEX the other day but I don't know if I'm going to keep it or not because there's nothing wrong with my car and thank God for that ( % -31.25) Nothing's pending with it either but they tell me I got to wait either days or miles or days and , miles ( % 0.00) Round trip going to work is three miles ( % -20.00) I could even walk to work ( % 0.00) I gave a little bit more money down which brought my payment down a little bit ( % -3.72) But I'm still going to pay for three months which is the only part that I don't like ( % 0.00) I don't know if this is going be worth it for me or not because when I was doing the Math, their insurance cost more than what the car is worth ( % 36.67) It's a Honda Accord in mint condition ( % 0.00) The car is almost years old with , miles on it ( % 10.00) That insurance is going to cost , ( % 0.00) I bought the car for , and spent another doing the brakes ( % -10.00) Other things I did to it was put brand new tires, a tune-up, and put in a new radiator just to get it out of the way because I had some extra income tax money ( % 3.69) I got a payment due on the th of this month with $, but I'm having second thoughts ( % -6.25) How about if my car breaks down next week, what am I going to do? Anything could happen which is one of the reasons why I bought it ( % -7.78) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I have a vehicle that was on a higher car note so I wanted to make sure it was covered ( % 37.50) It was easy buying a plan from Carchex ( % 43.33) I told the specialist what I needed and they gave me a plan ( % 0.00) I've been very satisfied with the service ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , My warranty had run out, so I needed something in case something went wrong with the car ( % -50.00) It seems that Carchex protection plans were good and they got good reviews as well ( % 70.00) So I got the plan from them over the phone and it's easy ( % 43.33) Also, their protection specialist was very knowledgeable ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , Having this vehicle protection plan is very valuable because I don't have to worry about paying out of pocket upfront ( % 20.00) The protection specialist from Carchex was very nice and polite ( % 78.00) He was helpful to me ( % 0.00) I asked him something else as far as my car ( % 10.00) I wanted to get lower payments and he told me someone in Carchex can do this ( % 0.00) He said that I have to find an advisor there that could help me ( % 0.00) I haven't have to use the coverage yet but based on my purchasing experience, I would recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , Purchasing from Carchex was all right, I'd recommend them ( % 28.57) However, I’m more concerned about them fixing my car when something goes wrong because I had another insurance and they weren’t good at all ( % 23.33) And the sad part, I had been with that company for almost nine years ( % -50.00) I was just on the computer one day and I saw Carchex and I thought, “No, you might as well don’t even worry about that anymore because they’re probably all the same ( % 0.00) ” So I didn’t do it that day ( % 0.00) Then I told my nephew I was thinking about it ( % 0.00) He said, “Well, you really don’t need to do it ( % 20.00) You never hardly put it in the shop ( % 14.58) You’re just throwing your money away ( % 0.00) ” He says, “When you do put it, they don’t wanna fix ( % 0.00) They don’t wanna…” So I said, “Yeah ( % 0.00) ”Then I went back online another time and I saw something about Carchex, so I called them ( % 0.00) I talked to the guy and I was telling him about the other insurance I had ( % -12.50) He said, “Well, just try,” so I got it but I have to drive days before they’re going to fix it if something would be wrong with my car ( % -50.00) But he was nice ( % 60.00) He would send me out the information and said if I didn’t like it, I could cancel it anytime and they would return my money ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I've been using Carchex for the past four years and I just renewed with them ( % -25.00) They called me, told me that my warranty expired and if I want to extend it ( % 0.00) They're good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I got my extended coverage through Carfax's endorsement and CARCHEX hit what I basically was looking for ( % 0.00) They're great ( % 80.00) Their protection specialist could answer all the questions that I had ( % 0.00) If she didn't know the answer, she politely put me on-hold for a brief moment then she came back and shared the information with me ( % 0.00) My only issue is when I called CARCHEX twice and I was on-hold for so long that I ended up hanging up the whole time ( % 5.00) I only wanted to know more about the warranty, when the actual warranty went into effect and if I needed to take it somewhere ( % 16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I used Carchex before with a car that I had ( % 0.00) They sent me a letter telling me my warranty was expiring, but I guess that was for my other car ( % -12.50) I have a few problems with my car, so I figured I'd go ahead and get an extended warranty ( % -20.00) I had a few questions when I purchased the vehicle protection plan from the company ( % -20.00) They told me that I'll receive all the information in the mail, which I did get ( % 0.00) The protection specialist was pretty cool ( % 30.00) I was asking questions, but he said all that information would be mailed to me so it went pretty quick ( % 29.17) He received my money and that was it ( % 0.00) I'm satisfied and I've already recommended to someone to check them out ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , The guy that I spoke to from CARCHEX was really helpful ( % 20.00) He explained everything in detail and answered all my questions to the best of his ability ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I was supposed to be getting the contract in - days, but we had to wait too long for it ( % -5.00) When I finally got my contract in the mail, I was thinking about cancelling it because I got a better deal from two other warranty companies ( % 12.50) CARCHEX offered me two years and , miles for the money that I'm paying ( % 0.00) The BMW warranty company that they go through, on the other hand, offered me five years and , miles for the same amount of money that I'm paying them monthly ( % -6.25) Also, when I was trying to get back in contact with the young man who sold me the contract, for some reason, he returned my phone call one time ( % 5.00) Then, when I called him back and left a couple of messages on his answering machine, he never called me back anymore ( % 0.00) I had to turn around and email a young man who was a very important guy in the company in order to get some of this resolved ( % 31.00) It bothered me because the guy also didn't return my phone call ( % 0.00) Overall, I don't think I got a good deal with my contract ( % 35.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , We acquired an extended coverage from CARCHEX because we got too nice of a vehicle and we won’t be able to afford to pay if something happens to it ( % 55.00) CARCHEX offered a better deal and purchasing the plan from them went very well ( % 35.00) They've done everything they could to work with us ( % 0.00) They explained everything in detail and called me back when they said they would ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I've been with the Carchex system for over years and they have served me well ( % 0.00) They've always helped me out when I needed it ( % 0.00) Purchasing the protection plan was easy ( % 43.33) Their sales rep called me and did a great job in assisting me otherwise, I would not have purchased it ( % 80.00) I have extended warranty for all of my vehicles and I do it about every four years ( % 0.00) It's something that I wanted ( % 0.00) For that, I have recommended them to my friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , You can't put a price tag on having a vehicle protection plan ( % 0.00) I wouldn't have a car without it ( % 0.00) So I've always had extended coverage with every vehicle I've ever owned ( % 0.00) I chose CARCHEX as my extended coverage provider because of Consumer Reports, Consumer Affairs, and all the ratings ( % 0.00) Purchasing my vehicle protection plan from CARCHEX was painless, effortless, and very simple ( % 0.00) The protection specialist that I had was tremendous and great ( % 56.67) He explained the coverage and how the different plans would benefit me, and we came to the conclusion that they also did titanium package, which covered virtually everything that the vehicle has ( % 0.00) So it was a no-brainer ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , A friend told me about Carchex so I went on the website to read all about it ( % 0.00) They seemed like a good company so I called to sign up ( % 70.00) The specialist that I talked to thoroughly assisted me ( % 0.00) It was easy signing up ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I needed an extra warranty on my vehicle and didn't want anything to go wrong, so I chose CARCHEX ( % -25.00) I called them and they gave me the procedures on what warranty I could choose ( % 0.00) Also, it was good that they assisted me and explained everything to me ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I already had an extended coverage for my vehicle and I was trying to get a better one, so I went with CARCHEX ( % 50.00) The protection specialist that I dealt with was pretty good and helpful ( % 47.50) However I did not realize that I had cancelled my other coverage and that my protection doesn't start ( % -12.50) I had to put a window on my protection, and that was unexplained to me ( % -5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I bought a BMW and wanted to make sure I was clear and good to go so I decided to acquire an extended coverage for it ( % 43.33) CARCHEX seemed to have the best customer service and pricing and I know that BMW works with them so I went with them ( % 100.00) The protection specialist that I worked with was really good ( % 70.00) I was able to get a hold of him right away and he went over the policy information with me ( % 39.29) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I felt that this company told me and explain more of what is covered from bumper to bumper and if there is problem it will be taken care of etc ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , The coverage I got from Carchex is good and the protection specialist was very knowledgeable ( % 45.00) It was a very pleasant experience ( % 95.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , Due to high cost of auto repairs, I decided to go look for an extended coverage for my vehicle ( % 1.75) After doing my research on the internet, I chose to go with CARCHEX ( % 0.00) The protection specialist that I talked to was excellent ( % 100.00) He thoroughly assisted me ( % 0.00) He was very informative and very helpful and answered all my e-mails and telephone calls, questions and concerns that I had about the policy ( % 20.00) Based on my purchasing experience, I would recommend them to a friend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , Our protection specialist from CARCHEX was nice ( % 60.00) I had to call her two or three times because she didn't have my number, but she answers her telephone all the time ( % 0.00) She was very helpful, and I think I gave her a bit of a hard time because I had some protection from somewhere else ( % -4.58) Evidently, I didn't read the small print and was really shocked because I could only get the road service once a year ( % -17.50) I explained it to our protection specialist, and she was nice about it ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , The coverage for my vehicle was expired so I had to upgrade it ( % 0.00) I think extended warranty is really important ( % 40.00) Purchasing my protection plan from Carchex was an easy process, and the representative was nice ( % 51.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , Having a vehicle protection plan is a great value and I know I needed to get extended coverage and saw Carchex in an ad and said, "Let me try that! ( % 100.00) " Purchasing my plan was easy, fast and they gave me all the information that I needed to make me feel comfortable with it ( % 34.44) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , Carchex came up when I googled extended warranty and they had a Better Business Bureau rating ( % 50.00) I saw some good things, and was convinced ( % 70.00) Purchasing my vehicle protection plan from them was easy at first but I had a little discrepancy in the quote and I think I was misled on the quote but the guys explained ( % 16.53) The vehicle protection specialists were courteous and able to answer questions over the phone but I feel they didn't explain the benefits because I don't know how to file claims ( % 55.00) Still, it's something I will keep for a long time ( % -5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , We were interested in buying a contract to continue to have maintenance on our car ( % 25.00) We are very satisfied with our contract ( % 65.00) We are paying a fair price for a good contract to continue to have the money to pay for any large job on our car ( % 53.81) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , When I purchased the coverage with CARCHEX they were to the point, factual and followed through on what they said ( % 0.00) It was relatively easy, not a lot of time-wasting jargon ( % 43.33) They answer your questions and there is a comfort in knowing that I have insurance should something go wrong ( % -50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I needed an extended warranty on my vehicle so I went to CARCHEX and asked a few questions, and the guy seemed to be pretty nice and clear-cut ( % 21.67) He gave me all the information and told me how much it costs ( % 20.00) I was thoroughly assisted as much as I could be, but for me, that doesn’t mean anything until I have an issue ( % -5.63) I’ve heard horror stories where people who bought warranty that covers everything under the sun, but there’ll be that one thing that they have never covered and asks a lot of money out of their pocket ( % 0.00) But the guy was who helped me was good and I looked into the warranty so the only thing I’m waiting on now to be % satisfied would be when I have an issue, will I be thoroughly satisfied after that ( % 42.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , The coverage on my vehicle was expiring thus, my family members referred CARCHEX ( % 0.00) I had a great experience with them ( % 80.00) Their salesman was very knowledgeable in the area, he provided the quote and the different features that the plan I took offered ( % 10.00) Overall, I would recommend it to friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , Carchex's plan was affordable and sounded good so I went with them ( % 70.00) I had a good experience with their protection specialist ( % 70.00) I needed to know everything before I purchased the warranty because I didn't have one in the past and their staff explained everything and answered all my questions ( % -25.00) If their staff didn't assist me thoroughly, I would not have taken their services ( % 0.00) I would recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , Excellent customer service and value ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , It was time for my manufacturing warranty to expire and Carchex had sent me a letter ( % 0.00) They had good rates and I liked what they had to offer ( % 65.00) Also, I researched about them and they got or stars and I knew someone that had dealt with them in the past and gave them a good score and high rate ( % 20.33) When I spoke with their specialists, they were very helpful ( % 20.00) They explained everything to me what was covered and not, what I needed to do and where I could take it to to get repaired ( % 0.00) Everything went well and I'm very satisfied with them ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , Because my vehicle didn't come with an extended coverage and I want the security of having it, I decided to get one ( % 0.00) I went with Carchex because it had a good rating with the Better Business Bureau and ConsumerAffairs ( % 60.00) It's very valuable having a protection plan and it’s comforting knowing that it’s there just in case ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , CARCHEX was good, and I'm happy with them ( % 75.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , My one coverage is about to run out and I didn't quite like the car coverage by the Nissan people ( % 0.00) Their dealer's warranty was all right but I was trying to acquire some insurance ( % 28.57) I hooked up with the CARCHEX people and compared the coverage of both Nissan and CARCHEX, and CARCHEX's warranty was a little better, so I got an extended coverage for my vehicle from them ( % 15.63) My actual purchasing experience with CARCHEX was nice ( % 30.00) I did it on the phone ( % 0.00) The rep was nice ( % 60.00) She was pacing with me and I liked that ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I had coverage on my jeep and it was good so I got CARCHEX ( % 70.00) Everything was good in my interactions with the protection specialist ( % 70.00) She was nice and explained everything well ( % 60.00) It feels good having a protection plan because it won't cost me so much if anything should happen to the car ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I had extended coverage when I bought the car, then I ran into some financial problems, I let it lapse so I had it on my to-do list to make sure that I get it again ( % 25.00) It was an easy experience to sign up and it was very convenient ( % 31.67) Their representative was awesome ( % 100.00) We interacted with him through the telephone, text and he emailed me the information as well ( % 0.00) This vehicle protection plan is valuable and I think I'm going to have to renew because as I was driving today, it felt it skipped a beat so I was nervous ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I was too late to get an extended coverage for my vehicle with BMW so I acquired mine from CARCHEX ( % -30.00) The guy was very helpful in what I needed and I was happy with it ( % 50.00) I was shopping around for a while but he was alright and he was very formal and real about the whole situation ( % 20.00) He told me what way I was servicing me with, what kind of claims would affect this ( % 60.00) All the questions I had, he helped me with very well and explained to me ( % 20.00) The main one I had was the maintenance fee because it's very expensive on a BMW X ( % -24.17) There was only one thing I wished would have been good with them-- the free maintenance, but there's none ( % 36.67) Having a vehicle protection plan is very valuable, especially when you have an expensive luxury car ( % -10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , In case something happens to my car, it would be covered under Carchex's extended warranty and I would have some protection ( % 0.00) I thought it was a good deal and the purchase wasn't difficult ( % 10.00) Overall, I'm somewhat satisfied them ( % 25.00) One thing that I noticed though is there's nobody in this area that will tow my car in case something happens so I'm a little concerned about that ( % -18.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , Carchex is good ( % 70.00) I'm satisfied with my experience with them ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , Back in July I had a paper in the mail and it said something about vehicle warranty and so I decided to call them back and tell them to leave the warranty since it's a day late and it's probably already cancelled ( % -10.00) But the representative said to go ahead, get it and start paying $ a month ( % 0.00) However, I don't know how it works ( % 0.00) I hope I get more help from them to tell me how to use it, then I'll go from there ( % 50.00) Once I know how to use it, I might be interested in keeping it ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , All I had to do at sign up was mostly give my Vin number and mileage ( % 50.00) Customer service was wonderful ( % 100.00) I am just waiting for my packet to come in the mail ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I contacted Carchex after researching extended car warranties ( % 0.00) Carchex was highly rated and had familiar branded partners ( % 26.75) I was pleasantly surprised to find such a knowledgeable, professional and personable person on the other end of the phone ( % 1.88) Excellent customer service is dead in America with the exception of a very few places ( % 18.00) My salesman, Ira ** answered my questions before I asked them ( % 0.00) He was amazing! I learned more about my car from Carchex than from the dealer that sold the car to me ( % 62.50) If the policy is as good as the salesperson I will continue to feel good about my decision to sign with Carchex! ( % 78.75)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I have a vehicle that the warranty is going to be expiring soon ( % 0.00) It is still under , miles and it’s in great condition but I want to get some extra coverage to make sure if something goes wrong in the future I got the right coverage for it ( % 18.10) I purchased from CARCHEX an extended coverage and they're fine but I have yet to use them for the services concern but the information was good ( % 55.83) The protection specialist was very informative ( % 20.00) He explained to me the steps in initiating the warranty and the month score of the mile rate plus he asked if I don’t live too far from the court system so it’s convenient ( % 11.82) I’ve also had another stranger and we were discussing the car and I recommended CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , The customer service representative was very knowledgeable and answered all of my questions and seemed to genuinely care to take the time and give me the best cost on the coverage I needed ( % 53.33) Value was my primary concern and the CSR looked at several options and allowed me to make an informed decision on what type of coverage would best suit my situation ( % 46.67) Cost was very competitive and there was several time periods that I was able to choose from ( % 23.33) Having recently purchased a low mileage used vehicle I was still able to get coverage whereas other companies do not offer coverage on used vehicles ( % 9.38) Overall buying experience was A+ ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , The way the vehicle protection plan was explained to me was very easy to understand ( % 56.33) I didn't know it was available until I've talked with their representative ( % 40.00) He explained a lot of things to me ( % 0.00) I don't know how I got along without it this long ( % -5.00) I should've had it before now because I didn't realize it was that important ( % 40.00) Carchex did good and I've been trying to tell my sister things about it ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , Here is my review about your company and agent ( % 0.00) Couple weeks ago your agent Dan had called me about a warranty for my car ( % 0.00) At the time I was not interested, but then I thought about it and told him that I could take it but it would have to be in about December ( % -12.50) He said, "Ok" and for your information he was so kind to me and waited for me ( % 55.00) He is so nice and kind ( % 60.00) Please give him my regards ( % 0.00) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I can definitely say Carchex is the best car warranty place to deal with ( % 50.00) Best customer satisfaction and they help and upfront about how things work ( % 100.00) I will recommend everyone to Carchex ( % 0.00) Nick ** does an amazing, wonderful job assisting you and couldn't of wished to be anywhere else but here ( % 80.00) Thanks for your business guys ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , The Carchex people were very professional but I didn't need the warranty as I’m still paying on my car and they had extended my warranty to two more years and I wasn't aware of this ( % 29.33) I got a notice in the mail that the warranty on my car may have expired and was led into getting one ( % 0.00) So I took the chance and signed up and found out later that I had an extended warranty ( % 0.00) They canceled it for me and I was very pleased ( % 65.00) They took care of the business for me ( % 0.00) They're excellent ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , Our purchasing process with CARCHEX has been okay ( % 50.00) I haven’t used anything yet but the process is pretty simple and smooth ( % 21.67) The protection specialist helped me go over the policies, the different options that I had and the amounts, and select a policy ( % 0.00) As far as service goes, I'd recommend them ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I haven't had any issues yet with my vehicle, but as far as speaking to the rep and understanding, my experience was okay ( % 30.00) The protection specialist was really helpful ( % 20.00) He explained everything and I understood everything ( % 0.00) I would say I was satisfied in what he was saying and the coverage like that ( % 50.00) I always try to keep warranties in my vehicles just in case and I'm always a BMW driver so I always just make that my warranty because vehicles sometimes, it's too electronic and you can't take chances ( % 0.00) I would definitely recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I gave Carchex information on my car when I bought it, and I see that they took money out already ( % 0.00) They explained everything in detail ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , The warranty ran out on my old vehicle recently so I needed something else for coverage ( % 5.00) I was googling warranty companies and CARCHEX came up ( % 0.00) I decided to call them to see what they had to offer ( % 0.00) The sales rep was very helpful so it was a pleasant experience purchasing the plan ( % 46.67) She did a great job ( % 80.00) For me, having a protection plan is very valuable because I definitely will need it in the future, so it's great ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I decided to get an extended coverage for my vehicle when Ford told me that they only cover any internal parts of my car ( % 0.00) Although the last time the car was checked, they told me that it was bumper-to-bumper, and I know that it means they take care of everything, except for the brakes shoe and stuff like that ( % 0.00) I went with Carchex because it was cheaper and I like paying month-to-month ( % 0.00) I love having protection on my vehicle because I don’t want to be looking up and down the road and can’t get any help ( % 17.22) It makes me feel safer ( % 0.00) They were courteous when I was purchasing the plan ( % 60.00) They worked with me and were nice about everything ( % 60.00) I'd recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , CARCHEX has been dealing with me for quite a while ( % 0.00) I needed to take my vehicle to get it fixed, but I will find out more about that ( % 30.00) I made payment to them of $ ( % 0.00) and mailed it out on a Friday ( % 0.00) On the whole, everything has been fine with CARCHEX ( % 30.83) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , My vehicle was out of warranty and I didn't like to be caught by the short hairs, so I looked into extending coverage for my vehicle ( % 0.00) When I researched, it looked like Carchex was not the best but they were second on the top of the tier as far as reliability and being where they're supposed to be ( % 40.00) I chose them because their price was about where I thought it would be ( % 0.00) Initially, I thought it was about $, less but when I called back, it was higher ( % 2.08) Purchasing the plan was easy ( % 43.33) The specialist told me how it worked ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , My current coverage expired ( % 0.00) I spoke with a young man, he was very thorough, very friendly and in no time I had the coverage that I needed ( % 26.25) Their protection specialist gave me options that I could get for a lesser amount because I did let them know that my budget wouldn't allow for anything greater than what I got, and he was very helpful in getting that set up for me ( % 23.33) I had a wonderful experience with CARCHEX ( % 100.00) I got all the information I needed to get, paid my money, and that's as far as I got ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I wanted to have coverage in case something happened to the car and Carchex price was reasonable ( % 20.00) The protection specialist was nice and helped me understand everything ( % 60.00) It was a good experience and I recommend this company ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , Helpful on the phone information coverage ( % 0.00) Good customer service ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I used to have an Audi and I wasn't able to repair it like I wanted to ( % 50.00) So this time, when I purchased a new car, I invested in a warranty ( % 13.64) I got it last week from CARCHEX and I was thoroughly assisted by their protection specialist ( % 0.00) The warranty provides everything but the muffler and a tune-up ( % 0.00) It was a little pricey, but it's worth it ( % 5.63) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I went with Carchex as it was cheapest and I needed extended coverage for my high-model vehicle ( % 0.00) Purchasing the plan was the easiest experience as I liked the guy I was talking to and he explained everything and what to do if I had a claim ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , The Carchex protection specialist I dealt with was polite and very informative about how I could get protected ( % 20.00) An extended coverage is nice to have in case something happens to my car ( % 60.00) One will never know - transmission alone is over $, and I could not afford to pay for a new transmission or engine ( % 13.64) I might as well buy another car ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , My wife and I are living on paycheck-to-paycheck and we couldn't handle a big repair bill if it came up so we decided to look into extending the coverage on our vehicle ( % 0.00) I looked on the web for people's reviews, and Carchex sounded good ( % 70.00) Purchasing the vehicle protection plan from them was easy ( % 43.33) We talked on the phone for a while and got all our questions answered and everything was fine ( % 41.67) We got it all taken care of quickly and neatly ( % 33.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , Purchasing the protection plan from Carchex was easy ( % 43.33) I told the very nice young man what I was looking for, and he told me what he had available and then gave me a quote rate within the price range I was willing to pay ( % 38.25) With the items the plan covers, it could be very valuable to have it ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , The lady we dealt with was super nice and helpful! Will see how good the insurance is as time goes by! Sounds great, cost reasonable ( % 59.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , My experience was fine ( % 41.67) I previously had a Carchex warranty on another vehicle so I knew what to expect this second time around ( % -8.33) When someone is a single woman and does a lot of traveling on the road, a vehicle protection plan is very valuable ( % 6.43) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , Purchasing experience was good ( % 70.00) Carchex explained to me the benefits and how to file claims ( % 0.00) I was thoroughly assisted by them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , Thinking that if something happens to my car it wouldn't have to come out of my pocket was the reason I signed up with CARCHEX ( % 0.00) But I cancelled it as it's a lot of money paying out every month ( % 0.00) I can put $ away every month and still have the same amount of money if something happened to the car ( % 0.00) And I'm a very good driver and take care of my car ( % 91.00) It's not necessary for me to have it right now especially that I'm paying bills a month ( % 9.52) Until I get everything by next year, I'll call them up ( % 0.00) Besides, the representative whom I interacted with was very nice and did a wonderful job ( % 89.00) And I still got her number ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , Purchasing a vehicle plan from Carchex was okay, it was simple, but we didn’t like the way they want to do the payment - auto draft ( % 25.00) I’m used to paying my own stuff and not letting them take it out ( % 60.00) However, I still went on and did it ( % 0.00) Having this vehicle protection plan is very valuable to us ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , It's better to have that extended insurance and ensure that I don't have to worry if something would happen in my car because sometimes I'm not prepared for it ( % 50.00) I don’t want to spend out of pocket ( % 0.00) As far as the feedback that I heard, CARCHEX is good so far so I got it ( % 30.00) Their representative is very nice, friendly and able to answer all of my questions ( % 55.17) Signing up with them was good ( % 70.00) I would recommend CARCHEX to a friend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , Everything’s good with Carchex, and I would recommend them ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , A vehicle protection plan is certainly a good thing to have ( % 70.00) I signed up with Carchex over the phone, and their representative did good in assisting me ( % 70.00) I'd recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I just bought a warranty from Carchex and the rep who explained about the warranty did well ( % 0.00) So far my experience with them is good ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I had CARCHEX applied for my other vehicle that was totaled so I just wanted to make sure I had coverage ( % 18.75) Purchasing from them was fairly easy and their protection specialist was very helpful ( % 31.67) They were able to assist me very well ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I had a problem about six years ago with a Dodge Ram and I did not have extended warranty ( % 0.00) Then Carchex came and I wanted to get it and experience it ( % 0.00) I heard other people try it but I haven't looked into the actual policy and how the coverage works ( % -6.25) My mechanic said he had a bad experience with Carchex as far as time, what was and wasn't covered, and parts they wanted to pay for and not pay for ( % -30.00) I've only had my policy for days so I'll have to see if something goes wrong down the road ( % -21.85) The specialist I talked to has been good to me and the process of purchasing the warranty has been excellent ( % 85.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , When I bought the car, I was not aware that I would have a warranty on it for three years ( % -12.50) Nothing was ever done until the warranty ran out, and when CARCHEX called me and said I can get an extended warranty on it, I decided to take it ( % 0.00) You got to have a vehicle protection plan because it's worth it ( % 30.00) The signup was very easy, and I've read that you don't have to pay out of pocket for the maintenance ( % 56.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I bought another vehicle that needs extended warranty and Carchex' ratings online was pretty high so I went with them ( % 20.50) My purchasing experience was good and went smoothly ( % 55.00) The protection specialist was great and wasn't pushy ( % 80.00) He explained what was covered, how long the warranty would take and how many miles we got to be at before it kicks in ( % 22.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I enjoyed signing up with Carchex ( % 50.00) They were helpful in giving me the different options regarding coverage for my new vehicle as well as answering any questions regarding the differences in the packages ( % 6.82) I have an older vehicle, and even though it's a quality brand, I still wanted assurance and coverage for it ( % 16.67) I carry warranties on my home so I value protection plan ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , Purchasing from Carchex was easy ( % 43.33) I didn’t have any problems with it ( % 0.00) So far, it's been good ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I had a great experience with CARCHEX ( % 80.00) When I had a few months left on my warranty, I wanted to have an extended protection for the car that I recently bought ( % -6.67) So I purchased a plan from a very helpful protection specialist ( % 20.00) I got a quick quote, went over everything, tried covering the terms and it worked out very easy ( % 44.83) Having CARCHEX is very valuable because you can count on them if you ever have any major car repairs in the future ( % 8.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I was able to buy a BMW i with only , miles on it and I wanted it covered ( % 25.00) I went with CARCHEX because they had better coverage on the various areas of the car ( % 25.00) For instance, Endurance didn't have the one with the mileage and for certain parts of the brakes ( % 21.43) The people at CARCHEX were very polite, kind, and professional ( % 30.00) They went through all the necessary paperwork they needed to be done and did a very good job ( % 45.50) It was a very easy and smooth experience ( % 48.17) My experience with CARCHEX was fandabidozi! I would recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , My previous car insurance was expiring so it was time to renew ( % -16.67) CARCHEX's specialist assisted me thoroughly ( % 0.00) He provided me with a couple of alternatives as far as plans go and explained the differences between them which was helpful ( % 10.00) He also explained, if I did buy it, what I'd need to do because I have to have a thousand miles on the car ( % 0.00) It was a good purchasing experience with CARCHEX - first and the second time around ( % 31.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I sought for extending coverage because I want to take good care of my car ( % 70.00) I'm satisfied so far with CARCHEX ( % 30.00) The protection specialist from CARCHEX seemed to be very thorough ( % 20.00) I asked him, "If something was wrong with the car and I've purchased the car, how long would I have to wait before I could file a claim if there was something wrong with the car before I bought it?" ( % -35.00) He couldn’t quite answer that, but he was answering the questions because he didn’t want to put himself on the spot ( % 0.00) I had a question about this purchase so I called Justin, the specialist, twice ( % 0.00) However, he never called me back and I left voicemail for him ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , Nice and patient customer service ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , CARCHEX kept calling me back even after I said I was talking to other people and getting other questions ( % -8.33) They were on the spot and were willing to work with me that's why I chose them ( % 25.00) I had a lot of questions and the specialist was very patient and answered everyone of them ( % 20.00) If he didn't know the answer, he'd tell me to hang on and he'd look it up and he sure enough did so it was good ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , Due to repair costs, I looked for extended warranties and CARCHEX got back to me the fastest when I asked for a quote ( % -6.25) The protection specialist was very knowledgeable and gave me the best options for situational events ( % 60.00) They were helpful in explaining the plan ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I bought an extended warranty from Kate ** for my daughter's vehicle ( % 0.00) She was very courteous and knowledgeable about the product ( % 78.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I thought I need to pay one time ( % 0.00) and it cover for years but I am not clear ( % -5.00) Thought it takes ( % 0.00) ( % 0.00) I need to get back my money ( % 0.00) I don't want to extended my factory warranty because I had a financial problem ( % 0.00) Thought it is very good to have and I liked the services but I am not clear that I need to pay ( % 48.67) every month for months ( % 0.00) So I don't want to be register for extended ( % 0.00) But I am thank you for giving me a good chance to have your services ( % 70.00) Thank you very much ( % 26.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , My car's insurance is expiring so I decided to get an extended coverage from CARCHEX since I remembered they had a good reputation ( % 70.00) Their protection specialist was very professional and did a good job ( % 41.50) The one thing that concerned me was that when he talked about the price I thought that was the price ( % 0.00) I didn't realize that was a monthly price and I needed to ask what the total price was ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , It was a good experience with CARCHEX ( % 70.00) I would recommend them to other people ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I received a call from Rodger ** a day after asking for quote thru their website ( % 0.00) He began by asking me questions to help him narrow down what kind of warranty I needed for my car ( % 8.15) He finally sent me quotes which varied in prices ( % 0.00) From the very first time I spoke to him he told me that I was not obligated to any of these quotes and my whole experience will be hassle free ( % 30.83) Well I kept in contact with Rodger thru email asking him different questions almost every day for almost weeks ( % 0.00) He answered all my questions and not once he pushed me to buy his product ( % 0.00) After getting different quotes from other companies I felt that Carchex was the one that covered all my needs ( % -6.25) Also what made it easy for me was that Rodger stayed true to his word and made this extended warranty shopping hassle free ( % 39.44) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , The warranty for my car expired ( % 0.00) Since, I have used Carchex before, I went with them again, and purchasing the plan went pretty good ( % 47.50) The protection specialist gave me all the information that I needed for what I was asking about ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I always buy extended coverage for my cars and had a good experience purchasing a protection plan with Carchex ( % 70.00) Everything went smooth ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I got a letter saying that I needed to contact Carchex immediately for additional coverage ( % 0.00) In the past, I either had an engine go on me within the first three months or towards the end of the year, like after two years of me almost paying the vehicle off, my transmission went out ( % 0.00) I started reading onto the letter and realized that having additional coverage might help repair with my transmission and stuff so I looked into it to see how much it would cost ( % 20.00) I figured I'd get the extra coverage and that helped me out a bit ( % 0.00) I recommend people to get it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I want my car to be under warranty so I can keep it running if there's a problem with it ( % 0.00) CARCHEX is a reasonable coverage ( % 20.00) Having it is very valuable especially when I have to preserve my car ( % 10.00) Mine is a car ( % 0.00) When I finish paying for it, I want to make sure that it's in good running condition ( % 60.00) I will recommend CARCHEX because their service is very good, just like the guy who helped me purchase the coverage ( % 91.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , Having extended coverage is important now just in case something happened and when mine ran out I purchased from carchex because they were a little cheaper ( % 10.63) My vehicle protection specialist was really good ( % 70.00) She assisted me and explained everything and told me how it's going to be done ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , My experience with CARCHEX has been great ( % 80.00) They've help me with all of my car needs and answered any questions that I had ( % 0.00) The salesperson was very professional and accommodating ( % 13.00) I would definitely recommend CARCHEX to my friends and family ( % 0.00) Two thumbs up CARCHEX! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , The extended warranty went out on our other car, so we got another from CARCHEX since they have better service ( % 18.75) Their protection specialist thoroughly assisted us in making the purchase ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I ran out of the GM warranty for my car and they're asking me for too much ( % 20.00) I went online, saw people gave CARCHEX a -star rating so it got my attention ( % 0.00) I had a great experience purchasing the plan ( % 80.00) Very professional and I liked every bit of it ( % 36.50) Their protection specialist was helpful with the information provided with regard to the coverage of the plan ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I know CARCHEX -- they're pretty reputable and I believe they're the largest in the country, or close to it ( % 37.50) The experience has been very professional with them ( % 13.00) People were very nice on the phone and they covered my needs since getting a Nissan ( % 78.00) CARCHEX is topnotch and I recommend it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , Purchasing a car that is historically expensive to repair, warranted me to at least explore extended auto coverages ( % -40.00) What pushed me over the edge on it was the fact that I could do it on a monthly basis ( % 0.00) If the cars turns out to be something that I absolutely don’t want, then I can just cancel it at that point in time since I wouldn’t want to be spending on something that I don’t need ( % 20.00) I chose Carchex because I was as comfortable as one can be with the coverage that was being provided, and the individual salesperson seemed to be knowledgeable of the type of car I was talking about, as well as persistent without being too pushy ( % 20.00) I also felt that I was thoroughly assisted ( % 0.00) I’m happy with the experience ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , This is my first time dealing with CARCHEX ( % 25.00) I was given the spiels, the bumper to bumper, over the phone ( % 0.00) I read it, I got it, and so far, things seem to be great ( % 45.00) Their staff were helpful ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , Everybody kept sending me things regarding a warranty and my warranty had ran out, so I looked into getting extended coverage for my vehicle ( % 0.00) CARCHEX told me about their three plans, and I chose which one I wanted ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , Purchasing a plan with Carchex has been excellent and very simple ( % 50.00) The salesman wasn't pushy and he explained to me that before the car hits ,, I can extend its warranty for three years ( % 0.00) I also have another car with , on it which I'll be getting extended warranty plan on as well because he said it's okay as long as I get extended warranty before it hits , ( % 22.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , Customer service was great and the plan worked out well ( % 80.00) I highly recommend CARCHEX, everything was pretty good ( % 37.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , It's better to have an extended vehicle coverage and so I purchased one from CARCHEX ( % 50.00) If my car breaks down, I could call them so they could get it and I could get a rental car ( % -15.56) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , Carchex did a good job in general ( % 37.50) The salesperson I usually deal with and the sales process of Carchex have been good too ( % 22.50) Everybody has been polite and they answered my questions ( % 0.00) I was trying one time to get somebody to go over and do an estimate or a checkup on a car, but I had a lot of trouble with that and I could never get that established ( % -20.00) Even so, I’ve had good experiences with them and they’ve been very fair ( % 80.50) My bank account didn’t have the money to take out the payment, but they still worked with me ( % 0.00) I had an $, claim that they paid or tried to pay right away on my BMW to replace the drive shaft ( % 28.57) Thank God I had the policy because if I didn’t have it, I probably wouldn’t be driving that car today ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I plan to stay a little bit longer with my car, but I don't want to spend about $ or $ to repair a transmission or change it ( % -18.75) With the extended warranty, I can take it to the Ford dealer and they check it out with no charge ( % 0.00) If they charge me, it would be less than what I would be paying outside ( % -8.33) I never had an insurance but now that I have Carchex, I'm satisfied with it ( % 50.00) They assisted me outright when I was purchasing the warranty ( % 0.00) The attention was good and they answered my request real quick ( % 60.00) Everything was good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , Everything went very well with CARCHEX ( % 20.00) The guy there was very helpful ( % 20.00) I've compared him to others and he was very patient and was not very pushy ( % 5.00) So far, I don't have a problem with my car so I don't have any complaints ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I decided to look into getting extended coverage for my vehicle because my stepdaughter uses it to go to the university in Albuquerque ( % 0.00) I bought her the car and I want to make sure that it’s trouble-free, taken care of and maintained because she has no time for it ( % 50.00) However, I had a little bit of problems from the start of purchasing the plan from Carchex ( % -18.75) They billed me from Maryland and my bank had a block on purchases through the internet from the state of Maryland because there had been too much fraud, so I had to get a different credit card to pay for it ( % 10.00) But Carchex was really helpful and they gave me the price ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I needed some extended coverage ( % 0.00) The guy I talked to was polite and gave me a good policy ( % 70.00) I'd recommend CARCHEX to a friend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I got a car with over a hundred thousand miles on it and with no warranty through the dealership ( % 0.00) I know when cars hit about that many mileage, they've got all kinds of problems ( % 50.00) The person I spoke with from Carchex explained the coverage and how much would be billed ( % 20.00) I haven't had to use the plan yet ( % 0.00) My brother owns a mechanic shop so I'm covered for little stuff for almost nothing ( % -18.75) If the transmission or something in the engine goes, at least I'll have a warranty ( % -30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , The vehicle that I had before ended up with unusually high and expensive repair that we hadn't planned on in its life so when we bought another vehicle I thought it was better to get some type of mechanical coverage ( % 5.33) At the time I was buying the vehicle, I got a random email from Carchex and checked them out ( % -50.00) The gentleman I spoke to was knowledgeable about his product and straightforward in the numbers that he gave me so I had no objections to him in any way ( % 37.50) I'd recommend it to a friend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I got an extended coverage for my vehicle from Carchex when my old one went out ( % 10.00) They were recommended to me by a friend and I had a good experience purchasing their plan ( % 70.00) The Carchex protection specialist was friendly and he thoroughly assisted me by explaining the coverage ( % 37.50) I would recommend Carchex ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , My warranty has recently expired and the dealer's option came to be more expensive ( % 0.00) When I decided to purchase from CARCHEX, the rep that was assigned to me was very supportive, explained what he's going to do and wasn't intrusive at all, unlike some of the other places I talked to that seem to want an answer right then ( % 27.02) I'd recommend them to a friend and I've actually done that ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I bought a Cadillac so I got extended coverage from CARCHEX ( % 0.00) It's very important to me because in case my car breaks, I'm covered ( % 52.00) Purchasing the plan was also easy and the protection specialist was cool and good ( % 49.44) I liked him and he explained everything to me ( % 60.00) I'd recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , CARCHEX explained to me every plan and every level and I found the one that was best for me and that's the one I went with ( % 100.00) The protection specialist was very friendly ( % 48.75) I'm very satisfied ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , Overall, my experience with Carchex has been good ( % 35.00) The people from Carchex were helpful and explained everything that is covered ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I had a vehicle which I let the warranty go ( % 0.00) I was going to keep the car but some things happened ( % 0.00) I called Mr ( % 0.00) ** from Carchex to see if I can pick up the warranty on it and found out that I could ( % 0.00) He was great and very informative ( % 50.00) He always checked with me and called me back ( % 0.00) There's nothing bad that I can say about him ( % -70.00) I haven't had to utilize the coverage but as far as the customer service goes, I definitely recommend Carchex ( % 5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , After months my Honda Civic started making a rattle at startup ( % 0.00) I took it to different mechanic (most people don't accept Carchex) turns out the timing chain was stretched and needed to be tightened ( % 15.00) The vehicle also needs valves and seals since it is burning a little oil ( % -18.75) ( % 0.00) ( % 0.00) They do not cover valves and seals because it is a wear item ( % 0.00) They will not cover the timing chain or anything related to oil loss ( % 0.00) (This contradicts the terms and condition that they cover all lubricated parts ( % 0.00) ) I paid months of warranty and got nothing ( % 0.00) They will say anything to deny your claim ( % 0.00) All the hassle ( % 0.00) ( % 0.00) ( % 0.00) and all taxis and car rentals came out of my pocket ( % 0.00) Don't waste your money!! ( % -31.25)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , The lady from CARCHEX whom I bought the warranty from did a very good job on talking to me about everything ( % 91.00) The purchasing process was good ( % 70.00) Currently, I'm just paying for the service because I haven't had any warranty work done ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I drive my cars until they drop and for the next hundred thousand miles, I wanted coverage ( % 0.00) I got an extended warranty from Carchex and it was an excellent experience ( % 100.00) The protection specialist I had couldn't have been better ( % 50.00) I would recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I had a pretty good experience with Carchex and I didn't have any problems ( % 47.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , When we buy a new car, we take an extended warranty out from the warranty that they have ( % 13.64) I went on the internet and checked different companies ( % 0.00) CARCHEX was number two out of the top five ( % 50.00) I called both the first and the second ( % 12.50) The first one didn't get back to me for three weeks so I went with CARCHEX, which also has very good reviews ( % 38.67) I'd recommend them ( % 0.00) The only thing is that I had a question with them afterwards and I can't seem to get them now ( % 0.00) The plan was for my husband's car, but when I got the contract, it was only in my name ( % 0.00) I want it in both mine and my husband's name in case I had to take the car in ( % 0.00) I kept trying to call them and I'm going to try to call again today and see if I can get them ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I had a good conversation with the CARCHEX protection specialist ( % 70.00) I did not want to do it but he assured me that everything would be okay ( % 50.00) It's good to extend coverage so I don't have to be worried about getting things done to my vehicle ( % 70.00) If something was to go wrong with the car, I don't have to pay out of pocket ( % -50.00) It will help me in the long run ( % -5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , A friend recommended CARCHEX to me saying that they are a very good company ( % 91.00) I decided to purchase a plan to protect my car and myself especially since the car is old ( % 5.00) Talking to the protection specialist to purchase my plan was good ( % 70.00) Overall, everything was perfect ( % 50.00) I would recommend them to a friend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I had a good experience purchasing with CARCHEX ( % 70.00) I just picked up another warranty with them - the service has also been good and I have no real issues ( % 30.00) They provide service everywhere ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I had a good experience with CARCHEX ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I recently purchased warranty from CARCHEX and so far, it's been very good ( % 33.67) The sales representative was very informative, detailed and professional ( % 23.33) They made sure you know what you're getting into when you're buying the plan ( % 50.00) I was very aware that I could cancel at any time within a or -day period ( % 32.50) I would recommend them ( % 0.00) They have a real good underwriting company, insurance company that provides the goods, services and products behind CARCHEX ( % 30.00) There's a bigger company behind them and I've found out they were rated very well in Wall Street ( % -6.67) Unfortunately I'm starting to think twice about keeping my CARCHEX warranty because I realized that they may be covering stuff that's already covered in my two-year warranty policy with Toyota ( % 0.00) The deductibles are also the same ( % 0.00) I have to do some of my due diligence research to see what exactly that two-year warranty with Toyota covers because if they're the same it's a no-brainer to cancel ( % 4.17) Also, as a consumer I realized that generally, as a rule, if I get a person to work on the car other than Toyota, I'd break the two-year warranty I have with them ( % -3.75) That's a problem but I may have to see because they indicate in the paperwork that I could actually choose a Toyota dealership mechanic to do the work ( % 0.00) So there are some variables to cover ( % 0.00) Additionally, from what I understand from the pamphlet and literature of CARCHEX, they don't pay upfront and you have to pay your deductible ( % 0.00) So I'm paying a deductible when I'm also paying $ a month which is not going towards the deductible ( % 0.00) That's the only thing I have a problem with ( % 0.00) It should be a little bit lower, like within a $-$ range ( % -18.75) It's also too bad they don't partner with AARP because I'll probably be paying lower than that a month ( % -70.00) I may end up shopping through AARP because I'm a member ( % 0.00) Also, there's a lot of companies that do not provide warranty service for mechanical and electrical work inside the state of California because there are laws against that ( % 0.00) But CARCHEX has a license to practice in the state of California so it was hard for me to get coverage for my car ( % -29.17) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , I bought a used vehicle so I wanted it covered ( % 0.00) Carchex was the first one that I've seen on the internet when I Googled that's why I went with them ( % 25.00) Customer care was great ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/12
Original review: Dec ( % 37.50) , Carchex sent me a package and I thought it was good ( % 70.00) I called them and they explained everything about it ( % 0.00) They told me to check on their website ( % 0.00) You never know what can happen so I purchased their extended coverage for my vehicle ( % 0.00) They thoroughly assisted me through the process ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , Mr ( % 0.00) ** has great customer service skills! Knowledge of service is also great! Follow-up and follow through with information in a timely manner is outstanding! Keep up the great work! ( % 90.63)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I have a high-mileage vehicle with no warranty ( % 0.00) I called Carchex, signed up and I talk to the same protection specialist every time ( % 0.00) However, I doubt if I even need it but I went in for an oil change ( % 0.00) My car's making a little noise and they thought it was an engine mount ( % -18.75) That was covered under Carchex so that made me feel better ( % 50.00) Overall, it was an easy and fast experience ( % 21.11) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I wanted peace of mind so I purchased an extended coverage for my car ( % 0.00) The protection specialist from CARCHEX was professional ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I'm fine with my experience with CARCHEX ( % 41.67) But, they need to send me an all new packet because they sent out one with the wrong name ( % -18.18) My name is not Gorria ( % 0.00) It's Corrina ( % 0.00) It's C-O-R-R-I-N-A, not G-O-R-R-I-A ( % 0.00) I have called twice about this and emailed, and it's still not fixed ( % -5.00) I can't get them to put the right name on the paperwork ( % 28.57) Having a protection plan is very valuable ( % 20.00) I drive a lot and the warranty was out on it ( % 0.00) I rack up over , miles on my vehicle and I could use an extended warranty just in case ( % 0.00) Their specialists have thoroughly assisted me ( % 0.00) The first person I spoke with was perfectly fine ( % 33.33) The second person was fine too except he's the one that didn't get my name right, even though I told him repeatedly how to spell it ( % 23.41) Also, the purchasing experience was fine ( % 41.67) However, I'm still in the -day probational period and I can't nor have I needed to make a claim ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I had an excellent experience with Carchex ( % 100.00) I bought another car after my last vehicle was totaled and wanted to make sure I had a warranty on it as I don't want to be stuck with any big car repair bills ( % 16.67) I looked on the computer and around ConsumerAffairs where Carchex was listed as number one ( % 0.00) I also asked the gas station I always go to and he said, "Well, if it's a wear and tear, then it's definitely good" ( % 70.00) The protection specialist, Dan, was very courteous, friendly, and knowledgeable and he gave me his call back number ( % 38.50) He said that it was a wear and tear policy and I felt very confident after speaking with him, so I went ahead with the purchase ( % 65.00) I just finished calling him because I just got the booklet they sent me ( % 0.00) I didn't read every single page, just a peek of the pages, and I don't see anywhere where it says it's a wear and tear ( % -7.14) But he's probably off today because of the holiday ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , The auto warranty from the car place had ran out so looked into getting another ( % 0.00) CARCHEX's extended auto warranty sounded good and they were really nice ( % 65.00) I would have done it but my husband had already paid for another auto warranty ( % 0.00) I had called two people (one of which is CARCHEX) and mailed some money to both, and now I'm trying to cancel CARCHEX ( % 0.00) My husband had been calling them all but nobody answered or returned his call ( % 0.00) But I will recommend them to someone else ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , My current car is a Honda Odyssey ( % 0.00) So I had , miles ( % 0.00) It's got more mileage, it runs great, still in good shape, it's paid for ( % 66.67) We enjoy riding it so we wanted to make sure that we're covered for anything that may be coming up to extend the life and minimize the downside if something does come up ( % 45.00) The protection specialist didn't apply a lot of pressure the typical sales tactics ( % -16.67) I contacted another group to try and get insurance and that did not work out very well ( % 20.00) They throw themselves out of a client just by their tactics ( % 0.00) They're trying to drive me to make me feel so appreciative to buy their product ( % 60.00) But with CARCHEX, they weren't like that ( % 0.00) They're willing to give me a quote, send me an email, let me think about it overnight, talk to my wife, get back in-touch with them ( % 12.50) It was a very pleasant experience ( % 95.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , Great Customer Service from Carlesha ** ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , The specialist that I talked to did a very good job in making me understand what was going on and I had a great experience with him ( % 85.50) It is very valuable to have a car insurance and I would recommend Carchex ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , On a scale from one to ten, I'd give it a ten ( % 0.00) My overall purchasing experience with Carchex was good ( % 35.00) Everything's fine, great customer service from the representative ( % 60.83) And then she told me about the Carchex and I was notified me on everything ( % 0.00) I'd recommend them to a friend ( % 0.00) I know a couple of people, they were asking about Carchex also ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I have , miles on my Toyota and I figured things are going to start breaking down if it hadn't already, so I got some extra insurance ( % -7.78) Purchasing my vehicle protection plan from CARCHEX was pretty easy ( % 34.17) The specialist explained everything thoroughly: she explained what I needed to do in case I have problems and she taught me what my deductible was ( % 0.00) Having a vehicle protection plan is very important to me because I travel a lot ( % 52.00) I travel from North Carolina up to Maryland quite a bit because my family's up there ( % 0.00) It's nice to have it in case I ever break down, I can always take it somewhere and I can always depend that my car is warranted to be fixed ( % 18.15) I'd recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I typically keep my cars for a long time and I like to maintain them ( % -10.83) I've had extended warranties from different cars for years ( % 0.00) When I made an online inquiry, CARCHEX representatives responded very quickly ( % 43.33) I asked if they could match another quote and it took a few days but I was happy that they did, and they had a couple of features that were better than the other one ( % 24.38) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , My experience so far has been seamless, the customer service dept ( % 10.00) has been more than helpful ( % 50.00) Everything was thoroughly explained, and if I had questions, they were answered to my satisfaction ( % 0.00) Looking forward to a long and pleasurable relationship! ( % -6.25)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , Having a vehicle protection plan is valuable because you never know when something is going to happen, and it's good to know that you have coverage ( % 70.00) When my warranty ran out, I purchased a vehicle protection plan from Carchex ( % 0.00) The protection specialist was nice, polite and helpful ( % 60.00) He explained about the different plans, gave me the information I needed in reference to the extended warranty and the coverage that I would receive ( % 0.00) I haven't gotten the plan yet, but they sent me an email ( % 0.00) I'm just waiting to look at the plan in detail, then I can make an honest assessment about it ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , The factory warranty on our vehicle ran out at , miles ( % 0.00) We got extended coverage from CARCHEX because they have some good reviews ( % 70.00) Everything was very straightforward when we purchased the warranty from CARCHEX ( % 48.75) They did a wonderful job and explained everything, and we were thoroughly assisted by the protection specialist ( % 100.00) They're so efficient at CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , So far, the experience with the agent was informative ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I needed extended warranty for RAV ( % 0.00) I was offered a warranty that would cover all major expenses with a low deductible ( % 3.13) The cost was very reasonable ( % 26.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , Carchex has been excellent ( % 100.00) Signing up was easy, I had no problem ( % 43.33) I just made a simple phone call and they took care of me ( % 0.00) My used vehicle was starting to have problems and they had the service so I wanted to use it ( % 0.00) Unfortunately, I was in a car accident that totaled the vehicle so I can’t use the coverage anymore ( % -50.00) A protection plan is % valuable, so next vehicle I get, I’ll be doing the same thing ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , Having a vehicle protection plan is definitely valuable because things can go wrong ( % -25.00) I bought a used Honda and it's a good idea to get a warranty with it ( % 70.00) I went to AAA, I asked them about extended warranties and they got me in touch with Carchex ( % 0.00) The terms were pretty good ( % 47.50) The representative was very easy to deal with and was good at following up ( % 42.11) He followed up with me for three months and then I finally decided to do it ( % 0.00) Purchasing my vehicle protection plan was definitely easy, and I was thoroughly assisted ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I got an extended coverage from CARCHEX for my vehicle because I figured that if something happened to it, I couldn’t afford a new one or if it was expensive, I would have that for backup ( % -18.18) It's highly valuable to have a protection plan ( % 16.00) I don’t know that much about it, but everything seemed good ( % 45.00) The specialist thoroughly assisted me that’s why I took it out because I believed in him and how he approached and explained it to me ( % 0.00) I’m very satisfied ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , My other policy lapsed ( % -12.50) The cost of everything to get fixed every time something breaks is in couple hundred dollars nowadays why we needed an extended coverage ( % 10.00) I saw an ad, asked my wife and thought about it ( % 0.00) That's when we talked to David from CARCHEX and signed everything up ( % 0.00) He's a good salesman ( % 70.00) He was real helpful, courteous, and did a good job ( % 50.00) Everything he did was professional ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I have great experience with Carchex ( % 80.00) All the mechanics is pricey at times, I would rather pay for it with a monthly fee ( % 0.00) If something bad happens, it’s better that way ( % -10.00) I used Carchex in the past for another vehicle before I got the policy I have now ( % -25.00) I had major problems and they solved these problems for me ( % 6.25) The vehicle protection specialists are very good ( % 91.00) I like Carchex and I recommended them to my friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I got a job doing hotshot driving and I put a lot of miles on my truck so I needed to make sure I had the ability to cover my truck in case something happened to it ( % 50.00) The gentleman who sold me the vehicle protection plan was really good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , My extended warranty was expired and the cost of fixing my car, the Audi, is more than what I want to take on without some kind of coverage ( % 55.00) Friends of mine have used CARCHEX and had good experience with them ( % 70.00) As well, they allow you to pay off the cost of the policy rather than in one upfront sum ( % 0.00) I found the specialist to be pretty good, friendly, informative and he wasn't pushy ( % 44.17) It was a decent enough experience that I actually went with CARCHEX ( % 5.56) Car insurance will help with the cost of repairing this certain vehicle because I've never had a vehicle that costs this much to fix and I don't want to own a particular car without car insurance ( % 29.52) So far to this point, they've been pretty good and I would recommend them ( % 35.00) They're very helpful ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I'm happy with CARCHEX and I had a good experience speaking with their rep who answered my questions during the purchase ( % 75.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I decided to get an extended coverage for my vehicle because it’s convenient and cost-effective ( % 0.00) Their protection specialist thoroughly assisted me and he was very informative ( % 20.00) As far as my current experiences, I'd recommend CARCHEX ( % 5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I purchased from CARCHEX and it's been good ( % 70.00) The dealer was nice and helped me decide in acquiring extended coverage for my vehicle ( % 60.00) I also had great interactions with their protection specialist ( % 80.00) I thank them so much for the experience ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I got CARCHEX when I first bought a car from a Nissan dealer who gave it to me for months ( % 25.00) Then, I got them to help me with variance for my car ( % 0.00) CARCHEX was able to pay the majority of it ( % 50.00) The mechanic will call to verify if a claim is covered and fix the car right away ( % 28.57) It's been really easy ( % 43.33) I only pay $ monthly which is worth it because you never know if something will go wrong with your car ( % -6.67) I'm really satisfied with CARCHEX and now that I got another car, I got them again ( % 50.00) It has been a great experience that I've referred CARCHEX to people, even to my ex-husband who sells cars ( % 80.00) Now the question is, why doesn't CARCHEX have a referral plan? If I refer people, they can give me a prize ( % 0.00) That way, they can get more clients ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , We recently purchased a vehicle and need extended warranty on that ( % 0.00) That is the first used car that we purchased in about fourteen years but it's just a secondary vehicle ( % -2.50) We're actually thinking if we're gonna keep or cancel the insurance ( % 0.00) Carchex helped me through the process and it was fairly easy to sign up and all of it ( % 43.33) Except one thing that we missed, maybe I misunderstood where explanation of the initial start of coverage ( % 0.00) Car Insurance is valuable because I can't afford to have a vehicle that's gonna be used very seldom and have a problem after ( % 20.00) Ace was a very pleasant sales person who actually work so that our application will be processed very quickly and painless and I like that they gave me thirty days to make that decision ( % 46.22) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , We had a very good experience signing up with CARCHEX ( % 91.00) At first we went with another business and we probably would've made the wrong decision, but the sales girl that we talked to from CARCHEX was tremendous and persistent and that's why we went with them in the end ( % 2.78) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I decided to get extended coverage for my vehicle for added security ( % 0.00) Purchasing with Carchex was a good experience and the gentleman who helped me was real professional ( % 42.50) He was very knowledgeable as to the different things I was asking him ( % 10.00) He gave me some ideas and certain packages that the company had ( % 21.43) So it was very easy for me to make my determination as to which package that I wanted to go with ( % 56.33) That's why I went on and went with them ( % 0.00) He also explained to me that he was going to be my go-to person to where if anything happens or if I wanted to upgrade anything, to call him and he gave me all his information into the email ( % 0.00) So I’m very pleased that I have him to work with ( % 65.00) It was an awesome experience ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , It's very valuable to have a vehicle protection plan, so we purchased one from CARCHEX when we got a different vehicle ( % 10.00) Their specialist was very nice and informative in talking to us ( % 78.00) He thoroughly assisted us and answered all of our questions ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , We just purchased Carchex for our car ( % 0.00) It was a premium vehicle ( % 0.00) Their protection specialist was understandable and clear and there were no problems ( % 10.00) Am happy with this deal ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , Outstanding job! Ryan was a fabulous guy ( % 51.25) He was so positive, outgoing, very knowledgeable, and he found the best plan to meet my needs ( % 47.58) I know the plan that I purchased is more than what I intended to spend but the way it was presented to me by Ryan made up my mind ( % 50.00) I received the packet in the mail and it's very easy to read and understand ( % 56.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I looked into acquiring extended coverage because the dealership that I got the car from didn't offer me one ( % 0.00) I got an email and it's like a ticket to any local car dealer, so that's why I chose CARCHEX over a different extended coverage provider ( % 0.00) My experience when purchasing the plan is actually very good ( % 91.00) The gentleman was very knowledgeable, very polite ( % 20.00) I felt that he thoroughly assisted ( % 0.00) He explained everything ( % 0.00) For me, having a vehicle protection plan is very valuable ( % 20.00) The only thing that I was a little concerned about was whichever shop goes, the fuel, it's going to be a lot of money to repair ( % -9.38) It was a really, really easy experience ( % 43.33) It was a real quick deal that was explained properly and efficiently ( % 25.00) I'd recommend them to a friend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , Purchasing the Carchex plan was very easy ( % 56.33) The specialist was really helpful, informative and able to answer the questions that I asked him ( % 35.00) That made the process easier and more comfortable ( % 45.00) I haven't had a reason to use it yet, but it is very valuable to have a vehicle protection plan ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , Carchex is great and I don't have any problem with them ( % 80.00) I decided to acquire extended coverage like Carchex for my vehicle because I was worried about my car and having issues ( % 0.00) They can get to be rather expensive ( % -50.00) The protection specialist who helped me was alright and I would recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , Everything's been good with CARCHEX ( % 70.00) I had an excellent experience and would recommend them ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , Carchex's salesman was good ( % 70.00) He did a fine job ( % 41.67) He told me the facts and I hope to god it’s true because I haven’t got to read the contract on it yet ( % 35.00) As far as the salesman, I was satisfied with what he told me what it covers ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , The warranty had expired on my vehicle so I needed something to protect myself because if you take a look at the cost for repairs and things that go wrong with the vehicle now, if misfortune happens within warranty, you're not losing any money ( % -50.00) It's a win-win ( % 0.00) CARCHEX made contact with me and the representative that did all my details was pretty good in explaining ( % 47.50) It seemed to have larger coverage in everything so I agreed with it ( % 0.00) I'm satisfied with CARCHEX so far ( % 30.00) It's a great experience ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I bought a Volkswagen Jetta for my daughter to drive next year when she turns ( % 0.00) Other than a mistake with the mileage, it was a good experience with Carchex ( % 28.75) The one who assisted me did a great job ( % 80.00) I have no paperwork yet and nothing beats a piece of paper with information on it, but she read out some stuff ( % 0.00) I’m going to wait a little but I might get my other vehicles that don’t have a warranty under the warranty plan, depending on if they could take care of the Volkswagen without a hassle if anything happens to it ( % -15.63) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , It's very valuable to have a vehicle protection plan because the expenses might get very expensive and I cannot afford it out of pocket ( % -22.50) When I found out that my warranty was almost up I renewed with CARCHEX ( % 0.00) They were good and very helpful ( % 45.00) I was satisfied with the experience and I'll recommend them to my family members or friends ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I decided to look into acquiring extended coverage for our vehicle for the peace of mind ( % 0.00) I was talking to the gentleman that's part of the extended warranty firm and he was explaining to me, "You know, if you did have a situation where your car just broke down right now, what would you do? You still have to do everything ( % -2.33) " And I probably would have no transportation at all ( % 0.00) Just to be out of town on the road, I don't have to worry about that ( % 0.00) If something happen right now and my car breaks down, I want to leave it or be able to go stay in a hotel and get my car safety to tow ( % 21.01) I wouldn't have to worry about it ( % 0.00) I didn't look for another extended coverage provider ( % 0.00) But after my warranty had ended on my vehicle, that's when I received a letter from CARCHEX and I called and later on, they told me about the process and everything ( % 0.00) They know that the Bumper to Bumper warranty is good and the only thing he said that I would have to pay for would be my brakes, rotors, tune-ups, and all; everything else would be covered ( % 35.00) The protection specialist Ivan was very knowledgeable, very courteous, had a good insight on what I needed and what was needed for my vehicle ( % 56.00) He was real very helpful ( % 30.00) Having a vehicle protection plan is very valuable ( % 20.00) I don't wish that it'll happen, but if it does happen, at least I know I'm covered ( % -30.00) Until I use it, I can't really rate them ( % 20.00) From what I need for my vehicle, it would be a , but when something happens at o'clock, o'clock in the morning, will I be covered? Will I be taken care of? Will I be just sitting on the road until the next day? That's when I have a problem ( % 0.00) But based on my purchasing experience and interactions with the team at CARCHEX, I'd recommend them ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I bought a vehicle that had only , miles on it and it had just come out of warranty and I wanted one ( % 0.00) Carchex is still a little higher but I figured it was worth it ( % 12.08) Signing up with them was very simple ( % 0.00) I talked to the representative on the phone ( % 0.00) It was no pressure ( % 0.00) He understood that I wanted to check out the other companies and explained how much of the vehicle was covered by the program versus some of the other companies - he was right ( % 5.89) As soon as I signed up online, he called me back and sent me a follow-up e-mail ( % 0.00) Labor and parts are very expensive nowadays and I've used that plan once or twice and it’s paid for itself ( % -65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I got extended coverage from CARCHEX because you don't know what to expect and you always want a peace of mind ( % 0.00) I've been talking to one of their salesmen and I like that he was straight forward ( % 20.00) Plus, I like how they do things ( % 0.00) They make sure before you get any service with them, they're gonna Carfax ( % 50.00) Their specialist was also good ( % 70.00) I haven't had any issues with them yet but hopefully they'd also be okay if I have problems with my car or take it to any shop ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I just got with CARCHEX ( % 0.00) It seems that they're really followed up well and sent me all the documents and everything in the mail ( % 20.00) What they said on the phone and what they mailed me was exactly to the point so it seems like it's going to be very good ( % 58.00) I'm retired and I don't really know a lot about cars and I have a CTS Cadillac that my husband purchased before ( % 20.00) It's in very good condition ( % 91.00) New vehicles are expensive and I don't want to go in to use them because I don't know anything about cars except how to put the gas ( % -18.18) Why not have extended coverage and hold on to this vehicle ( % 0.00) It's a Cadillac and they're good for hundreds and thousands of mileage ( % 70.00) If anything major goes wrong I'll have a peace of mind and not have an enormous bill ( % -14.58) Purchasing the vehicle protection plan was quite easy ( % 43.33) I called the protection specialist back and forth to ask some other questions that I didn't quite understand ( % -6.25) They answered the questions and explained everything to me ( % 0.00) Having a vehicle protection plan is very valuable ( % 20.00) If you own a nice car that's still running and any car out there is going to cost you $ or $ a month ( % 60.00) Hopefully, I won't have any problems, I don't foresee any problems but in case I do, I have payments for only two years on this and then I have another three years that's covered ( % 0.00) It's good for five years ( % 70.00) I'm very satisfied ( % 65.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , We had extended warranty on our car before but it ran out ( % 0.00) Since having a protection plan is very valuable, we were looking for another one to extend it ( % 20.00) Then CARCHEX contacted us and because they were the only one who did, we got it from them ( % 0.00) The experience was good because everything and everybody from CARCHEX was nice ( % 65.00) I'm sure I'm gonna be happy with it ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , My current warranty is expiring so I decided look into acquiring extended coverage for my vehicle and went with Carchex ( % 0.00) Their representative is very knowledgeable, friendly, and helpful ( % 28.75) I feel that they thoroughly assisted me and I would recommend them ( % 0.00) Having a vehicle protection plan is valuable because it tends to be expensive with auto repairs ( % -50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , We had looked at different companies offering extended coverage for our vehicle and the best one we found, most reputable, was CARCHEX so we chose it ( % 50.00) The protection specialist from CARCHEX thoroughly assisted us when we were speaking with them ( % 0.00) They answered every question we had ( % 0.00) The vehicle protection plan from CARCHEX was the best buy because it gives the best value for the money you pay ( % 100.00) We would recommend CARCHEX to our friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I got a notice that the coverage for my car had expired and the car's still being financed for a couple of years, so I said, "If something happens, I want it covered ( % 0.00) " It's a good, little car and I don't think there's going to be an issue, but I'd rather pay and not need it than need it and not have it ( % 25.62) Having a vehicle protection plan would put my mind at ease, just in case ( % 0.00) It's a newer car to me and my understanding with the newer cars is that the main problems they running into are the computer issues ( % 16.67) So I'm very glad I have the coverage ( % 65.00) Caleb, whom I spoke with at CARCHEX, was marvelous, awesome, and excellent in explaining it all to me and walking me through all the different stages, what I could get, and what was covered and what wasn't ( % 75.00) Because of him, purchasing our vehicle protection plan from CARCHEX was easy and user-friendly ( % 43.33) It was a wise purchase and I'm very happy with it, so I already have recommended CARCHEX ( % 85.00) I'm expecting some paperwork that I haven't received yet, but my mail is kind of slow here ( % 15.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I bought the car so my son could use it ( % 0.00) It had a low mileage but the warranty had expired ( % 0.00) So I knew that I needed some kind of protection for the car because I never know what could happen to it ( % 60.00) I also wanna make sure that if anything significant breaks on it, I have the coverage to cover that ( % 43.75) So I called CARCHEX and it was a good experience ( % 70.00) A lot of times you interact with people on the phone or via the internet and it’s not a very pleasant experience ( % -28.21) But with Carchex it was very easy ( % 56.33) And there are very few experiences that I’ve had lately where I could apply that one ( % -28.00) I initiated it, then someone called me back and walked me through the process ( % 0.00) It was relatively easy because the person who handled my account was very knowledgeable and explained the entire thing to me ( % 21.11) I knew exactly what I was getting into and how much it would cost ( % 22.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I do have some problems with my vehicle and it is my only means of transportation ( % 0.00) Moreover, this car is an expensive vehicle and I know that I don't have that kind of money to repair it ( % 5.00) I have to keep this car running, so I got an extended coverage for it from Carchex ( % 0.00) The protection specialist was awesome ( % 100.00) He walked me through the entire process of what needed to be done ( % 0.00) I did have a few questions for him and he answered them all so well for me ( % -20.00) I've been telling a couple of other people about the extended warranty service of Carchex and as a matter of fact, they are looking into it ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , The manufacturer's warranty on my vehicle ran out so I got an extended warranty and chose CARCHEX because they called me back first ( % 12.50) Their specialists were all good and assisted me % ( % 70.00) I haven't used the plan yet but the whole experience has been perfect ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I had already purchased a warranty for one of my other vehicles through CARCHEX ( % -12.50) Warranty ran out on this other vehicle, so that's why I was going to the same place ( % -6.25) Having a vehicle protection plan is very valuable because I really don't want to deal with any kind of vehicle problems ( % 33.33) I haven't used the service yet, but so far, looking at what they offer in their warranty, compared to others, I would recommend them ( % 10.00) They're of great value ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I checked several cost agents and the Carchex sales guy was very helpful in explaining the warranty ( % 10.00) He was wonderful and always available to talk to me and assured me what was to be taken cared of for my vehicle ( % 70.00) Signing up with them was very easy ( % 56.33) They were excellent ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , Someone told me that an extended warranty would be a good idea if I was buying a used car and Carfax suggested Carchex ( % 70.00) The lady from Carchex who helped me was very helpful ( % 20.00) Overall, it was easy, quick and clear ( % 21.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , My plan representative Mr ( % 0.00) Rodney ** was very professional and helpful ( % 13.00) He explained everything to me with details and my questions was answered with satisfaction ( % 0.00) I'm glad I can get extended warranty for my BMW X! ( % 62.50)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , The warranty for my vehicle was running out and I got the voucher through the mail so I decided to acquire extended coverage for it ( % 0.00) I remembered the last time when I didn't have a warranty and it ran out, it was very expensive for me to repair my vehicle ( % -32.50) Their specialist had good information ( % 70.00) He was very respectful, professional ( % 37.50) It was a great experience ( % 80.00) He helped me a lot and gave me some answers to questions that I needed to know ( % 0.00) He was most helpful when I was asking about the warranty and how long and the different benefits, that and all ( % 15.00) He gave a lot of information that when I'd ask somebody else before that, they didn't give me ( % 0.00) It is very valuable to have a vehicle protection plan because all expenses for your car would be taken care of ( % 20.00) They're reliable so that was very helpful ( % 20.00) Im glad that I got the thing through the mail ( % 50.00) And what stood out is that I guess it was kind of like reasonable for that I got to pay every month or whatever ( % 40.00) I am very satisfied with their service ( % 65.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , We were very satisfied with CARCHEX ( % 65.00) Their protection specialist was courteous and friendly, and I was grateful that he explained everything I asked ( % 48.75) They thoroughly assisted me and it’s really valuable to have this vehicle protection plan ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , They let me think the extended coverage is more than what it's supposed to be so I sent in the cancellation notice on Monday ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , It is very valuable to have a vehicle protection plan ( % 20.00) The warranty on my vehicle run out and I wanted to have coverage, so I decided to acquire one ( % 0.00) Carchex had everything I thought that I need, so I went with them ( % 0.00) I also had good interactions with their protection specialist ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I love my cars and wanted to see them covered so when one of the warranties ran out, I decided to get extended coverage ( % 50.00) Carchex gave me something to use ( % 0.00) Their specialist did a good job and gave me all the information I asked for ( % 70.00) I would recommend them but I didn't realize I did it on both of my vehicles - one of them is still good for another two years ( % 70.00) I'm paying for two extended warranties on one vehicle and I was getting ready to call to cancel one of them ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I like Carchex' monthly payment and that I can cancel it anytime ( % 0.00) The gentleman I dealt with, Anthony, was very helpful ( % 20.00) He explained everything to me very well ( % 20.00) The most important thing was that I don't have to pay them a big sum for two or three years ( % 30.00) And when I sell the car in six months, I can cancel the warranty ( % 0.00) I have a car worth $, ( % 30.00) If there's something that happens to it, the cost will be very expensive ( % -65.00) With Carchex, everything is perfect ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , We are very pleased with the follow-up to our inquiry regarding Carchex services ( % 65.00) Customer Service Representative, Steve ** was engaging, enthusiastic, candid and informative ( % 53.33) He provided solid responses to our policy questions, and was responsive to our need for information ( % 0.00) Mr ( % 0.00) ** represents the best in customer service representatives - far better than Comcast, Apple, Geico, AAA, and other companies with whom we conduct business ( % 36.88) Thank you! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I like to have coverage and was looking online and saw CARCHEX ( % 0.00) Their specialists were courteous, knowledgeable, and helpful ( % 60.00) I haven't really read over the plan but I'm happy with them so far ( % 36.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , Phil was helpful and also enlightened me when I thought something was bumper to bumper coverage and it was not ( % 0.00) He got me a plan which met my needs and worked with me so it would fit within my budget ( % 40.00) Great job and so far so good! ( % 59.17)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I haven't used or done anything with them yet since signing up, but it was a good experience to purchase my vehicle protection plan from CARCHEX ( % 70.00) My interactions with the protection specialist was pretty good ( % 47.50) It wasn't too prolonged ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , Purchasing a protection plan from CARCHEX was easy and the customer service was great ( % 61.67) The protection specialist was very helpful ( % 20.00) It was great ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I initially thought I can't get my car covered since it's now three years old ( % 5.00) Then I signed up with CARCHEX and they sent me documentation, but I don't have any experience with them yet ( % 0.00) Their protection specialist was good though ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , CARCHEX is really fine to me ( % 41.67) I enjoy their customer care and the call back to do a cancellation ( % 20.00) I didn't get a hard time and they all treated me with a lot of respect and concern so definitely I would use them again ( % -14.58) They definitely did a good job ( % 35.00) I would refer them to all of my friends if they needed extended car warranty ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , We got new vehicles and didn’t want to have to worry about breakdown since we’re getting up in our age, so we acquired our extended coverage from Carchex, and their guy was very knowledgeable ( % 16.82) He seemed like a nice person and was very helpful ( % 40.00) Also, their specialist thoroughly assisted me, and was very good at his job ( % 91.00) I’d recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I bought a car with an extended coverage on it ( % 0.00) The plan really helped so I extended it ( % 20.00) Purchasing the vehicle protection plan was easy and the protection specialist from Carchex was nice and helpful ( % 51.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , We were very please with the serve that got ( % 20.00) Will tell family and friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I bought a vehicle from a used car dealership and the gentleman sold me a warranty ( % 0.00) He sold me a warranty off the lot ( % 0.00) He took the first two payments ( % 25.00) But when I went to go put the claim in for the estimate of $, the warranty company claimed they never heard of us ( % 0.00) So nobody ever processed the warranty ( % 0.00) That ultimately left me without a warranty ( % 0.00) I'm getting the car fixed now ( % 10.00) I didn't put in the claim with Carchex and I got a warranty so anything thereafter the car is fixed, it'll be covered ( % 10.00) Carchex is great ( % 80.00) I haven't had any issues ( % 0.00) Everything's good, so far ( % 40.00) They sent me a packet, I reviewed the packet with my wife ( % 0.00) Everything's going good ( % 70.00) Their protection specialist explained everything ( % 0.00) It was real clear ( % 15.00) Other than that, everything worked out ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I'd recommend CARCHEX ( % 0.00) The protection specialist was friendly and assisted me thoroughly ( % 37.50) Also, he was knowledgeable, explained everything, and I understood and appreciate it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I acquired extended coverage for my vehicle from Carchex because it was a good opportunity to get on maintenance and stuff that'll keep my vehicle up to par ( % 70.00) It's very reasonable ( % 26.00) I had a good experience with the protection specialist and he assisted me thoroughly ( % 70.00) I think it's a need to have a vehicle protection plan ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I had a Toyota Camry car, which was good but something happened anyway ( % 70.00) I spent a lot of money for repairs ( % -10.00) This time I'm going to get something to help me ( % 0.00) So I look into acquiring extended coverage for my vehicle and got Carchex ( % 0.00) I haven't received my package yet, but I feel comfortable because I don't have to kill myself for car repairs ( % 40.00) The man I spoke to about Carchex was very helpful and patient ( % 20.00) I feel that he thoroughly assisted me in purchasing my plan ( % 0.00) I spoke about Carchex to one of my friends, who got an Infiniti car ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , The protection specialist from Carchex was good and absolutely assisted me ( % 45.00) It's valuable to have a protection plan because I can't afford if something goes wrong to my car ( % -50.00) I wish I knew that before my warranty ran out ( % 0.00) I would have got it before ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I bought a used car, it's old and I wanted to have coverage in case something goes wrong ( % -20.00) I called CARCHEX after I got mail and the plans were explained to me ( % 0.00) I got the plan coverage details through the mail and then confirmed with them ( % 40.00) The protection specialists are knowledgeable and good and so far I'm happy ( % 53.33) Like health insurance, we need to have the CARCHEX plan that's required at this time in America ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , When I bought my truck, the dealer tried to sell me a warranty ( % 0.00) I almost wanted to get it ( % 0.00) I started looking into it and then saw CARCHEX and looked at their reviews ( % 0.00) I called them and I was very pleased with my experience ( % 65.00) I guess I got the best warranty plan ( % 100.00) I have recommended a couple of people to CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I want to be covered in the event that something happens, so I purchased an extended coverage for my vehicle ( % 0.00) Purchasing the extended warranty was pretty fast ( % 22.50) I haven't had a chance to use the service to figure out how it's going to work on the other end of it which I think is important, but everything worked out ( % 13.75) People followed up with me really quickly and were helpful in giving the information that I needed in a timely manner ( % 33.33) I'd recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I looked into acquiring extended coverage because I have a Cadillac and I understand that parts and labors for Cadillac of any year can be expensive ( % -50.00) If it’s something enormous amount of money it’d take, then that car will probably sit for a couple of weeks as opposed to maybe just having it looked at ( % 0.00) I got a statement in the mail about CARCHEX and the warranty or something like that and then I just tossed it to the side and eventually, I threw it away ( % 0.00) And lo and behold, he called me back a couple of weeks later, and I just felt glad ( % 16.67) They had a purpose in it for me to go ahead and consider the warranty ( % 0.00) It was a little baffling when I purchased the plan ( % -18.75) Maybe that was my approach ( % 0.00) And I’m about % to % sure now that it’s all good ( % 60.00) I’d hate to pay three or four payments and then try to take my car and get it serviced and then people look at me crazy or something ( % -70.00) But I talked to several people at CARCHEX, and they seem a little convincing ( % 10.42) But there are scammers out here this day and time, and I’m not old ( % -5.00) I know they target people ( % 0.00) There are a lot of scams going on out here and there ( % 0.00) They were very friendly at CARCHEX ( % 48.75) James is my own personal representative or whatever ( % 30.00) He’s the guy who sold me ( % 0.00) He was good ( % 70.00) He was evasive; I couldn’t get him ( % 0.00) I couldn’t get his voicemail or any of that in the beginning ( % 0.00) That’s what made me really think, “Uh-oh, is this thing for real?” And then too I was thinking, “Wait a minute, we’re talking $ a year paying people to scam ( % 20.00) ” That don’t sound like a whole lot of money that they really want ( % 26.67) I was looking at both ends of the spectrum ( % 0.00) If they’re scamming, why don’t they want $, or $,? A hundred dollars now, I’ve caught my losses and going about my business for $, not to say that I got it like that ( % 0.00) When we first started the payment arrangement, I may have gotten a little out of character -- we did the thing on a Monday and then the money thing was translated on a Friday, and I got a little confused by that ( % -13.13) They were more relaxed than I was ( % 50.00) And as a result of that, I was a little bit irate and I thought that it was a scam ( % -18.75) I kept getting voicemails and all kind of red flags kind of popped up ( % 40.00) I finally talked to a couple of people, and they told me otherwise, and then too I was wondering why it took so long for me to get any kind of brochure, the statement, or anything in the mail, which it took nine days ( % 18.33) They said it could take anywhere from days, which I did finally get something in the mail ( % 0.00) I paid a couple of payments, I want to try it, maybe the first of the year, barring anything happens to my vehicle ( % 25.00) I just want to make sure everything’s a go ( % 50.00) I don’t want to be scammed ( % 0.00) Ironically enough, I was just about to go to Crest Cadillac today or any Cadillac dealer and ask them are they familiar with CARCHEX ( % 18.75) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , When I took my car to a car wash that had one of those high powered washes, it wiped out my rear camera ( % 16.00) If I didn't have a warranty (a different one) at that time, it would have cost me $ to replace it ( % 0.00) That experience taught me that sometimes extended warranties are well worth the value ( % 30.00) When I purchased one from CARCHEX, it was easy and I was able to get what I wanted ( % 46.67) It was all online when I talked to their protection specialist ( % 0.00) It hasn't been a month since I've had them so I haven't had any experience with them yet ( % 0.00) But having it is a nice peace of mind ( % 60.00) Now, all I do is make sure I keep a little prepaid card handy so I have the hundred dollars available in case I ever need it ( % 32.81) The only problem is they were not clear about the payment and they never told me how long I'm supposed to make it ( % -3.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I was looking at a new vehicle and I thought my vehicle is going to have to last me another year or two if I want to afford this one ( % 6.82) Because all these prices are ridiculous ( % -33.33) I had a gentleman from CARCHEX call me and he was very nice ( % 78.00) The purchasing experience has been very easy and pleasant ( % 64.83) I have to have a thousand miles on the vehicle and it’s probably going to take me three or four months of payments before I even reach that ( % 0.00) It’s the only drawback on the warranty ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I work in Alaska and my wife drives the car so I acquired an extended coverage to protect it for any kind of problems ( % 60.00) I like to protect my family so that’s the reason I have to buy warranties like that, to be safe ( % 50.00) And I'm happy with my purchasing experience with CARCHEX because I got a pretty good attention with the sales guy ( % 58.33) I'd recommend CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , CARCHEX called me many times ( % 50.00) One of the reps told me that I may need a warranty if I have a new vehicle and it can fix everything ( % 13.64) Another one of them told me that I have to make a new contract or it will not cover everything ( % 13.64) He also said I had to pay $ and have to cancel the other one for the new one ( % 0.57) I didn't understand one of them, but they helped me ( % 0.00) I started last month ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , It is very important for me to have a vehicle protection plan, and purchasing it from Carchex has been very easy ( % 54.17) Their protection specialist has thoroughly assisted me ( % 0.00) The plan works for me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , The lady that help me her name is Hope and she was a real nice and pleasing person to talk to ( % 90.00) I told her she can sell heart to the devil ( % 0.00) Only because she act as if she really cared and these days that's what people need to feel ( % 10.00) We talked as if we knew each other for years ( % -12.50) I wish all my bill collectors had a Hope, maybe they would get paid on time ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , Having a vehicle protection plan is valuable but a lot of auto insurance companies wouldn't take 's, but CARCHEX does ( % 0.00) I had to wait a little to get the paperwork but after reading it, their plan was pretty good ( % 25.42) Purchasing it was easy ( % 43.33) They answered all my questions and assisted me thoroughly ( % 0.00) CARCHEX is excellent ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , Purchasing the vehicle protection plan from CARCHEX was good ( % 70.00) I went online and wanted a quote, and got a call pretty quickly after that ( % 29.17) The salesperson was a little pushy ( % -18.75) It seems that they just wanted to make a sale because when I was talking to the salesperson, she went through the material quickly and we weren't afforded much time to read through the documentation ( % 26.67) I felt a bit of sales pressure but I already knew it as it's what I expected ( % -10.00) That was the only negative in the experience ( % -15.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I got an extended coverage from Carchex and purchasing it was easy ( % 43.33) The protection specialist was very good and he thoroughly assisted me and was able to answer all my questions and explained things to me ( % 70.50) Overall, Carchex is a cool service ( % 17.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , The Carchex sales representative called me several times and I ended up going with them because of that ( % 0.00) I have yet to experience dealing with them but I'm happy so far ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , My vehicle is a foreign car and it didn't have a warranty on it, so I looked into acquiring an extended coverage ( % -12.50) CARCHEX was sending me information for the last few months and I finally responded ( % -6.67) The protection specialist was very friendly and good ( % 59.38) I was very pleased with the initial interaction ( % 32.50) But I've been trying to contact somebody from their customer service line, which is not very good ( % -26.92) So I'm very dissatisfied right now ( % 24.29) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , My car has a popping sound whenever I turn and they told me it’s the rack and pinion, and not the wheel bearing and my tire rods ( % 40.00) So we fixed the rack and pinion and it’s still making the same sound ( % 16.67) The technician said, “Ma’am, I’m going to look at it again ( % 0.00) It’s your rack and pinion side” ( % 0.00) It came out of my pocket again ( % 0.00) Then something else went wrong after they fixed it, and it had to come out of my pocket four times ( % -20.00) I was highly pissed off that my warranty didn’t cover it ( % 16.00) I wish Carchex called me about a month or so earlier because I paid for the these things from my pocket ( % 0.00) I’m waiting now for my wheel bearing ( % 0.00) I never heard of any other extended coverage provider because I never really looked and shopped around ( % -11.25) I‘ve always gone with the warranty that comes with the car ( % 0.00) My cousin told me he went to Carchex and that all he had to pay was $ for all the work that was done to his car ( % 0.00) I need something like that ( % 0.00) It was easy signing up for Carchex ( % 43.33) The protection specialist was nice ( % 60.00) He called me if I’m having a problem ( % 0.00) If I had, I call him and he will call me back ( % 0.00) Everything was great ( % 80.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , Our vehicle is getting older and I thought it would be a good time to acquire an extended coverage for it ( % 43.33) I got an email from Carchex - I wasn't looking for anybody in particular but when I got the email I sorted it out - and it was reasonable ( % 18.33) The protection specialist was very good and answered a lot of questions and told me what would be under warranty ( % 91.00) Purchasing experience with them was very good ( % 91.00) Having a vehicle protection plan is very valuable especially in a diesel as when they break down they're expensive ( % -11.39) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I got my vehicle about a year and a half ago and I didn't buy an extended warranty that time from the dealer ( % -16.67) I think a protection plan is good and valuable so I figured I'd buy one now being on the safe side ( % 60.00) You don't know what's going to happen ( % 0.00) The specialist from Carchex was good ( % 70.00) He answered all of my questions and thoroughly assisted me ( % 0.00) Purchasing the plan from them was easy process ( % 43.33) In fact, I just sent the contract back to them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , With every thing I have read it seem to be a great warranty ( % 80.00) I will tell my family about it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , My third party warranty was over and I was contacted by someone from CARCHEX and explained how the warranty will work out for me ( % 0.00) But that time when he called I wasn’t able to purchase the insurance due to financial reasons, so when I got my social security check the second Wednesday of last month, I had given permission to debit my account and take out the first month ( % 9.40) I’d recommend them due to the package in the mail that I received and the gentleman that was on the phone talking to me ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I didn’t use CARCHEX yet and I hope not to have to use them but I have a very good experience with them as of now ( % 91.00) The salesman explained everything and he lead me to the right warranty ( % 28.57) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , It was because of the type of vehicle that I have that I decided to get an extended warranty ( % 0.00) I wanted to make sure it'll keep functioning and will be ready to go at all times ( % 35.00) If something happens, I want to be able to be able to take care of it ( % 50.00) And even though the warranty costs more, it's well worth it ( % 40.00) Having a protection plan for me is % valuable ( % 0.00) It's like having a damned marine ( % 0.00) With Carchex, I dealt with Alex and it was good ( % 70.00) I do appreciate having somebody like him ( % 0.00) To this moment, Carchex has been superb ( % 100.00) Everything has been perfect ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I did a little research on Carchex and talked to a few mechanics and they said it was pretty good ( % 14.06) I wanted the best one so I purchased an extended coverage policy from Carchex and it was easy ( % 71.67) I called and had some questions ( % 0.00) I was on hold - they were really busy talking to other clients at the time but it was okay ( % 15.83) Everything has been smooth for me and I'm pleased with them ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I purchased a vehicle that is a couple years old and the factory warranty is expired ( % 10.00) It is very valuable to have a vehicle protection plan, so I purchased the coverage ( % 20.00) My purchasing experience was great - the form is easy to fill-out and user-friendly ( % 61.67) The protection specialist was very detailed and knowledgeable ( % 52.00) He knew a lot about the product they sell, and he answered all the questions that I would've had before I even asked ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , The service from Carchex has been outstanding ( % 50.00) So far, everything has been great and I'm pleased ( % 46.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , Carchex's protection specialist was great and well spoken ( % 80.00) He gave me lots of information and told me about a couple of different plans ( % 0.00) Furthermore, I have really found the vehicle protection plan valuable ( % 20.00) I've had it for the last two years on my car and used it a couple of times so it's a good thing ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , The CARCHEX team did a good job ( % 70.00) I was pleased with what and how they explained the protection plan and how they put everything in the perspective and easy for me to understand ( % 46.67) It was a wonderful experience ( % 100.00) I would recommend it to a friend and family member ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , So far, I haven't had any issues with CARCHEX ( % 10.00) Having said that, it's all straightforward and everything has been easy and going along ( % 40.42) I figured it would be a good idea to acquire extended coverage for my vehicle since it's a Ford and they start having issues around this age ( % 70.00) It's also easier and cheaper to pay it off monthly in anticipation of any issues ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I first received a notice in the mail telling me that my current was running and that it would be inexpensive ( % 12.50) I had a major issue so I jumped on and got CARCHEX ( % 6.25) My overall experience with them has been pretty easy and when I talked to their protection specialists, they were able to answer all of my questions and helped me in every way ( % 29.58) I consider this protection plan to be very valuable and I would recommend it ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , My vehicle is and it had a lot of recall ( % 0.00) I got an extended coverage policy for it to make sure that if major parts break down, it’ll be covered and I wouldn’t be spending large sum of money just to make the car move ( % 15.53) I went with CARCHEX over other provider because of the price ( % -12.50) In addition, their protection specialist was knowledgeable and the process of buying from them was easy ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , Their customer service was good and I would recommend them to a friend ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , It's the first early days within my contract ( % 17.50) I usually reviewed other coverage for the other companies that I went through and Carfax recommended Carchex ( % -16.67) The people at Carchex were helpful and thoroughly assisted me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , Everything was fine with CARCHEX and I'd recommend it ( % 41.67) The process of getting signed up was straight to the point and very clear and I understood everything they explained to me ( % 16.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I had an extended coverage policy previously ( % -16.67) It was expired and I intend to keep the car for a couple more years, so I thought it would be a good idea to continue to get it covered ( % 60.00) It was very easy purchasing the protection plan from CARCHEX ( % 56.33) The protection specialist is informed and able to assist me and answer all my questions ( % 50.00) It's very valuable to have a vehicle protection plan for my car ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , Getting signed up with CARCHEX was great, fast and easy ( % 47.78) It went rather well ( % 0.00) They should keep doing a good job and I will recommend them to a friend ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , Julie was the best representative I've ever had to deal with ( % 100.00) She sent and went over the quotes with me and I told her, "Let me think about it and I'd give you a call back" ( % 0.00) I told her to give me a call if I didn't call her back a certain time ( % 10.71) She called back and said, "We spoke a couple of days ago about your extended warranty" ( % 0.00) She was very courteous and nice ( % 69.00) I didn't even have much questions and she was answering all the questions that you would possibly have ( % 10.00) She was totally awesome and definitely the keeper ( % 50.00) I would definitely recommend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I recommend Carchex ( % 0.00) I've had no problems working with their protection specialist in purchasing it, I felt I was thoroughly assisted ( % 0.00) They sent a comparison based on me getting Carfax and I liked Carchex's comparison better than what I was offered ( % 55.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I needed an extended warranty on my car and Carchex was the best deal to me ( % 100.00) The purchasing process was very simple and easy and the specialist answered all the questions that I asked him ( % 21.67) I'll recommend it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , Carchex has been a great experience ( % 80.00) The representative that helped me was the best ( % 100.00) She helped me understand everything and I love the pack that she gave me ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , My car's warranty was out so I decided to purchase an extended coverage policy ( % 0.00) The guy that CARCHEX had on there was the same guy that it has on TV ( % 0.00) There was no problem purchasing my protection plan from them and it went right through ( % 28.57) Also, the protection specialist was great ( % 80.00) I'm satisfied with CARCHEX ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , Having a vehicle protection plan is really good because you never know when things happen or car gives out on you ( % 70.00) I'm not hoping for that to happen but when my car's extended coverage expired along with its bumper-to-bumper warranty, I went ahead and renewed it with Carchex ( % 0.00) The vehicle protection specialist told me a lot and was helpful ( % 0.00) He covered everything that it would cover under that warranty ( % 0.00) So signing up with Carchex has been good so far ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I’m almost done with the extended coverage I had with the dealership, so I bought an extended coverage from CARCHEX and my experience with them so far was fine ( % 25.83) The guy from there answered all my questions and he also seemed to be pretty knowledgeable about the coverage and stuff ( % 25.00) I just purchased the whole coverage and hopefully I won’t have to use it, but the way my car is starting to drive I think I may have to ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , My brother had gotten extended coverage from Carchex for his car ( % 0.00) He was telling us about it and we just got one ( % 0.00) The guy was very helpful and upfront with everything and it all went smooth ( % 30.00) He explained to me what the coverage would be, what my options and different packages were ( % 0.00) It was a great experience, very helpful ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I would definitely recommend Carchex to a friend ( % 0.00) Joe ** was great to work with ( % 80.00) He was very professional and answered all of my questions ( % 13.00) Joe was not pushy at all and waited for me to call him back once I decided I was going to buy this warranty ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , Signing up with Carchex was good, though I haven't used it yet ( % 70.00) I shopped around and they were the cheapest ones ( % 0.00) I was making a payment before and it was high ( % 16.00) I couldn't afford to have extra coverage and I refinanced my car so my payment ended up being lower ( % 0.00) Now I'm paying about the same with what I was paying for the car itself, but now I have coverage ( % 0.00) Purchasing it was easy, I didn’t have any problems ( % 43.33) The protection specialist was friendly and she was able to answer all my questions ( % 43.75) The peace of mind in case something happens is what makes it valuable ( % 0.00) I'd recommend Carchex to anyone ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I have a Volkswagen and I was getting at the end of the warranty ( % 0.00) I don't have any problems with the car but I didn't want to take a chance ( % 0.00) I chose Carchex as extended coverage as they were rated highly in the consumer reports while researching online and more of the places are recommending it ( % 33.00) The protection specialist was fine and thoroughly assisted me ( % 41.67) They answered all my questions ( % 0.00) I was happy with purchasing the protection plan and in most cases, it’s pretty important to have one now ( % 48.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , Purchasing CARCHEX was an excellent experience ( % 100.00) I was pleased with the way they have walked me through the entire program and that's what won me over more than anything else ( % 33.33) My vehicle is a classic and everything is good with it so far ( % 32.22) But I decided to get the extended coverage so that in case I did have any problems with the car, I can get it taken care of ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I had a very good experience over the phone with Customer Service on the information for CARCHEX ( % 91.00) I understand information, very clear ( % 13.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , My warranty is going to be up pretty soon and I need extra coverage because I travel to work a lot and make sure everything is safe ( % 31.25) Extra coverage is very valuable because if anything happens, I'm covered ( % 10.00) Carchex is one of my first options and they have a good price ( % 47.50) They've been helpful in everything ( % 0.00) I had a good experience with the specialist I dealt with and I was assisted thoroughly, specifically on the rate ( % 70.00) Based on my miles of driving, we come along in choosing the right plan with Carchex ( % 28.57) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I’m dissatisfied with my experience with CARCHEX ( % 0.00) I already paid it last month and I haven't gotten my papers yet or any kind of acknowledgement of being issued to anything ( % 30.00) The protection specialist was alright but it could have been better ( % 50.00) He explained everything to me and said he's gonna send the papers ( % 0.00) He didn't follow up on what he told me he was gonna do ( % 0.00) I went to read up and they gave me so long to accept it or not ( % -5.00) But how can I do that if I haven't had a chance to read it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I bought a used three-quarter-ton dodged diesel pick up planning on taking a cross country trip for about a year on it so I bought an extended coverage from Carchex ( % 0.00) I want to make sure I won't get any big bills if something happens ( % 25.00) Their specialist was very good and informative ( % 91.00) They were very highly rated when I got online and that's why I went with them ( % 20.80) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , The signup process with CARCHEX was great and easy ( % 61.67) They were very nice and courteous and explained things ( % 69.00) My purchasing experience with them was fine although I haven't used it yet ( % 41.67) I have to wait until the twenty third to even be able to use it ( % 25.00) Also I've been trying to send out that thing for the rebate and twice I bought an envelope and a stamp and I've lost it ( % 0.00) I hope I get it off in time because I did it the fifteenth so it's like a couple of days ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , My car is a Chevy Sonic LT Hatchback and I was told I had to wait till I put a thousand miles on it to have it checked out ( % 0.00) I recently bought this in May and have come to find out that it was used ( % 0.00) I bought it at the Excalibur over here in the Tri-Cities and after I bought it, they told me that there was no warranty on it ( % 0.00) So I said, "Well, I'm gonna have to figure out some way to get a warranty because I don't want anything to happen ( % 0.00) " It matters organically because you have to have a technician working on the electronic equipment in these new cars nowadays ( % 13.64) So, I got an extended coverage from CARCHEX and I'm very satisfied so far ( % 37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , My coverage for my vehicle that I bought has run out and so I purchased an extended coverage from Carchex which was very easy ( % 56.33) I called and they sent it through the mail, then I called back in and talked to them about it ( % 0.00) Carchex has assisted me thoroughly, and the protection specialist was straightforward, told me what it will cover ( % 37.50) I needed a protection plan because everything is so expensive and if something goes wrong with my car, Carchex will cover what they said is covered ( % -50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , The older models were having issues so I thought of buying an extended coverage with Carchex ( % 16.67) Everything was pretty straightforward with my experience ( % 31.25) The broker answered all my questions promptly ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , The contact was good, very polite ( % 45.00) Customer service was not rude, give me the chance to explain myself, friendly, professional in every way ( % 20.83) No sharp words, over talking, understanding my needs ( % 6.25) This is my first time seeking a car warranty ( % 25.00) So far I am comfortable with CARCHEX ( % 25.00) Thanks ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , The Carchex salesman we talked to was definitely wonderful with explaining everything to me and going into detail ( % 100.00) He also gave me information on what I didn't even know about my vehicle ( % 0.00) To say the least, my experience so far with Carchex was good that I recommended it to one of my friends ( % 16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , My coverage was almost to expire and because of the year and the kind of my car, I bought an extended warranty from Carchex ( % 60.00) Purchasing the plan was good and the protection specialist explained all the benefits with me well ( % 70.00) I'm hoping that I end up happy with it ( % 80.00) So far, so good ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , My vehicle's warranty already expired and CARCHEX made me a good offer for an extended coverage ( % 70.00) The person I was in contact with was pretty good and explained everything ( % 47.50) Now, in case something happens, I'm already backed up ( % 0.00) I would recommend them to somebody else ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I acquired an extended coverage from Carchex because I got an older car ( % 16.67) The protection specialist thoroughly assisted me and interactions with him were pretty good ( % 47.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , Helped me take care of everything I needed to do to renew the warranty in a very effective and efficient way ( % 78.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , Having a vehicle protection plan is very valuable ( % 20.00) Anything can happen, one can never know ( % 0.00) I purchased a used car and I don't have monthly payments because I purchased it outright ( % 0.00) To me, the insurance is considered my monthly payment and it gave the security to ensure that if something happens to the vehicle it will be taken cared of ( % 0.00) The rep from Carchex that I spoke over the phone was very knowledgeable and helpful ( % 20.00) Sent me the information for me to read and look over and thoroughly assisted me (If it wasn't for that I would think twice about getting the coverage) ( % 0.00) They were able to answer questions and educate me ( % 50.00) She won me over with helping me make a decision ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I've been looking at extended warranties for my Durango and after listening to some aggressive, "buy now" ploys from other providers, stumbled across CarChex ( % -12.50) My rep Will was very helpful, low pressure and provided me with various warranty options for my vehicle before I committed to anything ( % 6.67) Thanks for taking the stress out of this decision! ( % 25.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , When my warranty went up on my car, I bought extended coverage from Carchex ( % 0.00) My experience was wonderful, I have no problems ( % 100.00) Interactions with the protection specialist was perfect as he described everything to me ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , The gentleman from Carchex was very helpful and informative with his work ( % 20.00) He called and worked with me in every way because I didn't know anything about it ( % 0.00) He was patient with me and an excellent salesperson ( % 100.00) I use to have coverage on my vehicle, but for some apparent reason, they stopped, so I had to find another company because a protection plan is valuable for me ( % 5.00) I have Carchex now but so far I haven't had a chance to use it yet ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I had a policy with Carchex since March and I just renewed ( % 0.00) It was a good interaction with the protection specialist ( % 70.00) Overall, I'm satisfied with them ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , The extended coverage costs so much but the representative from CARCHEX who I talked to was nice and he made sure everything is right ( % 39.64) He explained everything to me, assisted me thoroughly and answered all my questions ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I looked up a few extended coverage policy and the CARCHEX deal sounded better to me ( % 15.00) I enjoyed the protection specialist and he has worked with me and I had no problems ( % 50.00) Right now, I’ve had no problems with my car but it’s been extremely easy getting it done and everything was explained to me and sounded good ( % 47.30) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I have this older vehicle and I don’t want to deal with the problems after the first thousand miles so I got an extended coverage policy for it ( % 20.83) Having it gives me comfort of knowing that major things are taken care of ( % 6.25) Purchasing the protection plan from CARCHEX was fairly easy ( % 43.33) The protection specialist was fine and he was the most professional (out of the few who called) unlike the ones in used car sales ( % 20.42) I want to be treated like it's a service, not some timeshare deal ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , The original warranty on our vehicle had run out ( % 37.50) With me being an old driver, I was trying to make sure that my wife and daughter are taken cared of should something happen ( % 30.00) I was inquisitive in calling and checking out Carchex, and I was surprised at the numbers that they quoted ( % 10.00) Purchasing the protection plan from them was fairly easy, too ( % 43.33) The protection specialist was very helpful and made sure I understood everything ( % 35.00) He broke the plan down to me as best as he could ( % 42.22) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I need insurance coverage, and on consumer reports, CARCHEX is number one, so I applied for that ( % 0.00) However, I'm dissatisfied with the customer service I got from CARCHEX ( % 0.00) I had a little bit of problem with the associate that's helping me ( % -18.75) I got a quote and I told him that I need to cancel my existing extended service warranty before I can purchase the new one ( % 13.64) I called him back and he never returned my call ( % 0.00) That happened three times ( % 0.00) In the end, I had to talk to a supervisor who helped me out instead ( % 0.00) He was the one who finished off with the paperwork ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I purchased Carchex and it was a very easy process ( % 56.33) The representative answered every question and was very knowledgeable about what he was selling ( % 20.00) I feel at ease ( % 0.00) I'd recommend Carchex to a friend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , Had a great representative to talk to ( % 80.00) Charlton was very informative ( % 20.00) He explained everything about Carchex and all that they cover in case you encounter with your vehicle ( % 0.00) Also, where to take your vehicle for repairs ( % 0.00) He has my respect and was very pleased with his help ( % 65.00) He's an asset to his employer ( % 0.00) Keep up the great job ( % 80.00) Will keep in touch ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , It was a very positive experience with CARCHEX ( % 29.55) Their sales rep was very professional, helpful and answered all my questions ( % 13.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I called and had wonderful service from Leon **, he did everything he could to give me the best deal possible ( % 66.67) If everyone I dealt with were so awesome, I'd shop more ( % 75.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I have a Taurus and it's running good right now ( % 49.29) Cars are running good while they're new but I better get something in case something goes wrong, so I got a a coverage from Carchex ( % 20.91) Purchasing the plan was great and they have wonderful people there ( % 90.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I bought my vehicle last year and my warranty was about to be up so I decided to get an extended coverage, and my experience buying one from CARCHEX was good ( % 35.00) In addition, their protection specialist did his job and explained all ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I got an extended coverage policy for my vehicle because I can't afford everything in case something went wrong with it ( % -50.00) I looked up CARCHEX after receiving something in the mail and went for their policy afterwards ( % 0.00) The purchase was an easy process, with the protection specialist thoroughly assisting me through it all ( % 43.33) I saw a lot of negative reviews about CARCHEX after I purchased the policy, but I decided I'd take a look for myself ( % -30.00) It might serve me better than other people ( % 18.75) I haven't had any problems with my car so everything is all right as of now ( % 28.57) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , It was easy to purchase CARCHEX plan, but it's a pain in the butt to cancel it ( % 43.33) I am satisfied with it, but I'm going through stuff so I'm trying to cancel, and I don't know what to do ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I was talking to my girlfriend and she said that it's best to have an extended warranty with the type of car I have ( % 100.00) We have the same car - hers is a model and mine's a ( % 0.00) She has a program with CARCHEX, she gave me their number so I called ( % 0.00) Their representative made sure I got the best warranty and I like that she kept calling and never gave up ( % 75.00) It was a good experience and I have told two people about them ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , CARCHEX offers a lot of extended stuff that I need on my car just in case it breaks down that's why I went with them ( % -2.78) Purchasing the plan was easy ( % 43.33) When I signed up, the protection specialist answered all my questions and explained how the claim filing system works ( % 0.00) He was a good representative ( % 70.00) I'm happy with it and I will recommend it to a friend ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , Back in the end of , I bought a Ford Expedition and at that time, I also bought an extended warranty which went for six years for , miles that would expire this December ( % 0.00) Everything in that car is under the policy – power windows, AC/heater – the whole nine yards ( % 20.00) I know repairs would be very costly on that so in order to try and keep it down, I looked for an extended warranty that would pick-up any of the repairs that might have to be done on it and ended up going with CARCHEX being “the most coverage” as it’s almost like a bumper-to-bumper type of warranty ( % 18.15) Getting their policy coverage was very painless and there were a number of advantages that I would have for the duration ( % 20.00) They made it very easy and simple ( % 28.17) When I had any questions, I could call on the phone and ask them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , The CARCHEX sales representative was intelligent, knew what he was talking about, and wanted to understand my situation before he tried to close the deal ( % 80.00) Very good experience so far and I'd recommend this company ( % 50.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , My warranty was running out, so I decided to purchase an extended vehicle protection plan ( % 0.00) The protection specialist explained my benefits as well as how to file a claim ( % 0.00) I have a very pleasant experience with them ( % 95.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , The warranty of our vehicle was expired and my wife wanted more coverage for it ( % 50.00) We checked CARCHEX, saw that they have a good reputation, and decided to go with them ( % 70.00) We had a good experience with their protection specialist ( % 70.00) However, we haven't gotten the paperwork from them yet ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I decided to keep my vehicle longer so I bought an extended coverage from CARCHEX ( % 0.00) Their protection specialists assisted us during the purchasing and the whole process was easy ( % 31.67) I haven't utilized the warranty yet but everything seems okay ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , My car warranty was expired and I received a notice while I was trying to get back my warranty and I decided to do the extended coverage with CARCHEX ( % 0.00) Their guy, Chris was very nice ( % 78.00) He explained everything, detail to detail, and I didn't have any problem ( % 0.00) I would recommend this company to a friend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , Our old coverage ended and so we decided to acquire a new one with CARCHEX ( % 11.82) Their rep was very accommodating and gave me what I was looking for, didn’t really try to upsell me ( % 20.00) They're extremely helpful and very quick about it ( % 15.42) I'm thinking to call them back about getting another warranty for my pick-up ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I have a car that looks new and wanted to take care of it so I looked for an extended warranty ( % 13.64) Carchex gave me a lot of information ( % 0.00) Les, the protection specialist I dealt with, did very well ( % 20.00) They were there to answer my questions and get back to me by phone whenever I needed until I was able to purchase the contract also ( % 25.00) It took me a week but it was okay ( % 50.00) Everything is fine ( % 41.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , The purchasing experience with CARCHEX was okay ( % 50.00) However I had to cancel the policy because my trucks got a plow on it, a straight exhaust, a chip in it and it's the way I bought it ( % 20.00) They didn't tell me any of that until I got the documentation telling me that they won't cover anything on the vehicle if it's like that ( % 0.00) CARCHEX policy is perfect – excellent deal, but it cost me grand to get my truck back to start and I like the way it is ( % 62.50) I’ve got to have the plow on it since I live in Alaska, and we’ve already got two and a half foot of snow up here ( % -1.52) And they were rude because I wanted to cancel ( % -30.00) They emailed me the form and I filled it out ( % 40.00) I tried faxing it back like they asked me to do but the fax number wasn’t a valid number ( % 0.00) So I called CARCHEX and they told me to email it instead ( % 0.00) Their customer service up to the point where they got you to buy the policies was phenomenal but come in time to cancel the policy, they have poor customer service ( % 5.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , Carchex is very good ( % 91.00) The sales lady I dealt with was good ( % 70.00) She knew about all the companies and competitors ( % 0.00) She even gave me their information and allowed me to go and check the other competitors ( % -12.50) I had a great experience ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I needed an extended coverage so I purchased one from Carchex ( % 0.00) The man I spoke with was wonderful - the way he talked and everything he explained to me ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , We got a notice about three weeks ago notifying us that the original warranty was going to run out and then Carchex was offered ( % 37.50) The people from the finance department of which we got our vehicle told us that we can't go wrong with what is offered and there's nothing they could have done better ( % 0.00) So I availed of the extended coverage and the process went smoothly ( % 40.00) They were generous, kind, and they told me about the -day window ( % 60.00) I can either disconnect, discontinue or keep going ( % 0.00) I made a downpayment of $ ( % 0.00) and also paid for the next due ( % -6.25) I would be calling them if something goes wrong with my vehicle ( % -50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I have a car that I know I'm going to need a warranty for to be on the safe side ( % 50.00) It has cost me a lot of money and I didn’t want to do that anymore, so I figured a warranty will be a good idea to help me out ( % 70.00) I purchased one from Carchex and a guy named Roger helped me ( % 0.00) He did an excellent job ( % 100.00) I haven't used it yet but so far, I'd recommend them to others ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , It's a good thing to always have extended coverage ( % 70.00) I had a refrigerator I purchased and it was years old and I kept renewing the extended warranty every five years ( % 10.00) When something went wrong with it, the company allowed me about $, to pick out a new refrigerator ( % -18.18) The warranty had paid for itself in repairs through the years with icemakers and other things ( % -12.50) I didn't lose any money on it and I ended up with a brand new refrigerator which I'm also carrying on ( % 13.64) So I really believed in the extended warranties ( % 20.00) With Carchex there's no limit as to how many miles or how many dollars unlike it is with most of the car warranties ( % 50.00) The process of purchasing was also fairly easy ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I got extended coverage on my car because sometimes I might not have the money and it might be useful ( % 30.00) I plan on keeping the car so I got one from Carchex ( % 0.00) When I purchased the plan, the specialist went over everything and made sure that I understood before I actually agreed to getting into anything ( % 25.00) He was very nice and told me to go ahead with the two-year plan ( % 78.00) He said that after my two years, I can always add more years onto it ( % 50.00) I’m very satisfied with my experience ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , Having a vehicle protection plan is very valuable ( % 20.00) The specialist from Carchex persuaded me into getting it and the process was easy ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , Our mechanic recommended Carchex to us just in case ( % 0.00) It's a nice coverage, helped in case of anything and not that expensive coming out of pocket ( % 5.00) Also, the guy that helped me during my purchase was very informative and nice ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , My extended coverage ran out when I needed it ( % 0.00) I purchased one from Carchex and it was easy ( % 43.33) I called the guy and told him I needed to talk it over with my wife, then I got back to him ( % 0.00) I knew what I wanted, so it wasn't a question of selling me anything, just telling me what it cost and I gave them my bank routing number and he sent me the package ( % 0.00) All I have to do is wait for him to send me a card to put in the car ( % 0.00) For a four-wheel drive, a protection plan is invaluable ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I would recommend Carchex to a friend ( % 0.00) They have good customer service, good contact and did follow-up ( % 70.00) My experience with them was very good ( % 91.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I have multiple vehicles and have extended coverage on all of them ( % 0.00) The two people that I worked with in Carchex, Cathlyn and her manager, have been terrific so I called them directly ( % 5.00) It's my third contract with Carchex and I did it because of them ( % 0.00) They delivered great service and so far the product has met my expectations ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , A co-worker referred me to CARCHEX ( % 0.00) I have a lot of highway mileage so I decided to buy an extended coverage from them ( % 0.00) When I was purchasing the plan, they had a very personable staff who assisted me ( % 20.00) He was engaging, very patient and he demonstrated a level of excellence in regards to integrity throughout the whole process ( % 26.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I've had good experience with Carchex ( % 70.00) The specialist assisted me very thoroughly and I would recommend them ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I'm dissatisfied with Carchex ( % 0.00) When I purchased the extended auto warranty from them, the way that they explained it and the way it works are totally different ( % 0.00) They need clearer communication ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I'd recommend CARCHEX ( % 0.00) Their protection specialist thoroughly assisted me during my purchase, and he told me about their protection service plan ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , It's very valuable to have a protection plan because I'll never know what could happen to my vehicle, so I acquired an extended warranty from CARCHEX ( % 20.00) Their protection specialist thoroughly assisted me and professionally talked to me ( % 10.00) I'm satisfied and have already recommended them to a friend ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , In the report they put together the inspector stated "nice car" ( % 60.00) I thought that I paid for Carchex to be my eyes for me because I purchased the car from out of state ( % 0.00) I am partly disabled so I could not look under the car to find a very obvious oil leak ( % -10.00) The inspector stated that there was a " paint chip in the front ( % 0.00) If he would have looked just a little more closely he would have seen that the front paint has many cracks and scrapes from the bumper riding over parking lot retainer curb ( % 27.08) If someone were to examine the hood and front passenger side fender they would have seen that it was repainted ( % 0.00) The rear hatchback has a slight crease approximately " long running across that was not mentioned ( % -10.83) The passenger side rear suspension has a damage shock ( % 0.00) Do not think that this Carchex Company is going to do a complete inspection for you ( % 10.00) What they will do is take your money and tell you that you have a nice car ( % 60.00) By the way there is no guarantee ( % 0.00) As others have stated, this is a scam ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , My daughter was taking responsibility for her car and I didn't want her to get hit with a very large car repair bill ( % 27.86) Thus, we got the protection from Carchex and they're excellent ( % 100.00) I've used them in the past and they've always been helpful ( % -25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , When I purchased the protection plan from CARCHEX, they broke everything down for me, what they have to offer and what's the best one for me, and that’s what made me want to get it ( % 42.22) With the type of car I have, I definitely needed it ( % 0.00) The protection specialists were very helpful in answering the questions that I needed to be answered ( % 20.00) I’m very satisfied ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I’ve done the consumer research and CARCHEX is in the top ( % 50.00) I got the extended coverage because I don’t expect paying when my car breaks ( % 0.00) Their associate was very good ( % 91.00) She outlined everything and everything was disclosed to my liking ( % 0.00) There was a couple of issues that I wasn’t quite sure on and I put a call in and she followed up with me immediately ( % 50.00) So far so good ( % 40.00) You don’t really know how good the company is until you put a claim in ( % 45.00) So hopefully, God forbid something does happen, then I hope I get the same kind of service through claims as I did when I enrolled ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , My vehicle is and it would be smarter plan to invest on extending a warranty than having a warranty itself ( % 0.00) Like an accelerator can cost $ or $, so I’d rather pay to make the monthly payments and know that my car will be taken care of ( % 0.00) Carchex protection specialists were able to answer all of my questions ( % 50.00) I haven’t had to use it but so far, it’s satisfactory ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , My warranty is gonna be up so I got an extended coverage from Carchex ( % 0.00) I'm happy and comfortable that I have it ( % 60.00) The person who helped me out was very informative and patient with me ( % 20.00) I told him to give me a week because I wouldn't have the money right then and there, and he did ( % 28.57) I called him right on point, gave me his extension and we were all right from there ( % 28.57) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , The other warranty had run out and I didn’t want to be stuck where I have something expensive to pay for out-of-pocket ( % -31.25) When I typed in the best company for extended warranty, Carchex was the first one I saw so I thought of giving it a try ( % 62.50) I didn’t have the fund in my account when I called, so their rep and I set up for it to come out on that Friday ( % 0.00) I liked the idea that I didn’t have to talk with her voice to voice on the phone ( % 60.00) She sent an email saying the card was processed and she needed my mileage, and we went from there ( % 0.00) Everyone was very professional and efficient in what they were doing ( % 13.00) I was not transferred to department after department, so I really liked that ( % 60.00) They thoroughly assisted me ( % 0.00) My payment is due right now but by me having surgery, I was out of work for a few weeks ( % -1.31) I won’t be able to make my payment for the th and they made sure that I will still be able to make the payment within the allotted amount of time ( % 50.00) It’s very valuable to have a protection plan ( % 20.00) I’m now noticing a little something is about to go wrong with my car ( % -34.38) About halfway within the next week or so, it will probably be in the scrap ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , My car is years old ( % 10.00) It's in excellent shape and I am trying to keep it at least two or three years more so I acquired an extended coverage ( % 40.00) Carchex has the best price for my budget ( % 100.00) We can take it out in three years when it's three year term - $ the most ( % 50.00) They also offer multi-car deal that I have a second wheel for when I'm going to add later this month or next month ( % 0.00) Purchasing from them was easy and their protection specialist assisted me but they got my last name wrong on it ( % -2.22) But it's been an excellent and money saving experience with them ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I bought a used Mercedes and I knew if anything went wrong, it would be expensive thus having a Carchex protection is of huge value ( % -20.00) The protection specialist I spoke with was very helpful ( % 20.00) Therefore, my overall experience with them was really easy, I had no problems at all ( % 21.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I have full coverage but it only covers a certain amount so I was looking around for different extended insurances and Carchex called at a good time ( % 25.29) The specialist answered my questions and went into details ( % 0.00) He told me that Carchex covered a little bit more like the engine, tranny and some electrical ( % 15.63) That sealed the deal ( % 0.00) They definitely would be the number one option that I would recommend to a friend if they do what they say, provide the service that they do when it's time for the service to come about ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , CARCHEX's protection specialist explained everything I needed to know ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , We looked into the extended coverage because of our vehicle's mileage and purchasing a protection plan from Carchex was good ( % 70.00) The specialist did his job and assisted me thoroughly ( % 0.00) He answered all my questions and I felt comfortable talking to him ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I decided to look into acquiring extended coverage because the coverage I had had expired so I needed to update ( % 0.00) Having that protection plan is like always feeling secure, especially when you're dealing with major transformation going on in a car ( % 15.42) And it feels good having it ( % 70.00) The interactions I had with the protection specialist were pleasant ( % 73.33) I had no problem with talking to him ( % 0.00) They were relatively straightforward ( % 37.50) Liam, the salesman I talked to, was very appreciative ( % 78.00) He did a good job, was frank and open ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , My car was reaching a hundred thousand miles ( % 0.00) I looked into some extended coverage plan and Carchex seemed reputable online ( % 50.00) I read through reviews, talked to the people and the one thing that I was pleased about was that the man from Carchex was giving full disclosure ( % 42.50) He guaranteed and explained in detail how if I decide not to have it anymore, I'm not responsible for the full warranty because it was a lot of money ( % 12.50) I don't know when I'm gonna sell the car or what's gonna happen so that was very reassuring to me ( % 20.00) It's expensive but he was good with the comparatives too, the differences ( % 10.00) Overall, I'd recommend Carchex to a friend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , Having a protection plan is a hundred percent valuable for me and since my car's warranty went out, I spoke with CARCHEX on the phone to purchase extended coverage ( % 0.00) The protection specialist was friendly, nice and thoroughly assisted me ( % 48.75) I'm satisfied with my experience with CARCHEX ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I'm very happy with CARCHEX ( % 100.00) When you have a car that is out of its manufacturer's warranty, you get all these calls from a whole bunch of CD-sounding scumbags who try and convince you that they are some sort of manufacturer's warranty ( % 20.00) That they are from the warranty department and they have all these weird stories ( % -50.00) They are from one particular provider trying to get you to give them a couple of thousand dollars so they can give you headaches down the road when you try to actually file a claim ( % 0.37) So I did some research online and found CARCHEX ( % 0.00) They had a lot of positive stuff so I called them up ( % 22.73) They were an aggregator - they can shop around and find a provider ( % 0.00) This is the second time I've used them on the same car ( % 0.00) The first time was with another company and I spent $, or $, on a warranty and then I had something go out on my car ( % 7.50) They covered it and I had a $ deductible, so that was great ( % 80.00) That was a win ( % 80.00) For this second warranty I'm getting the same offer and it was similar to $,-$, and they were able to get me a different provider that they said is going to be even easier to work with ( % 10.00) They were no pressure on the sales, easy to work with and got me something that I have confidence is going to work for me ( % 43.33) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I was looking through the mail and was thinking about the cost so I talked to Carchex protection specialist and was reassured ( % 0.00) They took their time and explained every last detail to me ( % 0.00) I would recommend them ( % 0.00) My experience has been great so far ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , My warranty had run out from the dealer ( % 0.00) It turns out that when a warranty is running out from the dealer, different providers have access to the car owners’ information and I received a letter from some insurance companies ( % 0.00) I chose Carchex as their price was reasonable ( % 20.00) The male representative who handled my application was very professional and the protection specialist that I talked to was pleasant ( % 28.78) The good part about them is it is only $ deductible ( % 35.00) I used to have a problem with my previous insurance companies as it was always $ or $ deductible ( % -16.67) With Carchex, it's going to cover all major parts and the little things but it doesn’t cover if you’re being careless ( % -20.83) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , The young lady who called me talked to me about the extended warranty but didn't push me into anything ( % 10.00) I looked the company up online and out of that, I decided to go with Carchex ( % 0.00) The process was easy ( % 43.33) However, when I received the warranty in the mail, the policy states that it could be possible that you would have to pay the entire bill and then they reimburse you ( % 0.00) I was really upset so I called ( % 20.00) In fact, I was going to cancel it ( % 0.00) But, she reassured me that that would never be the case ( % 0.00) I would recommend that they take that out because that's why you're purchasing the warranty -- not to have to pay $, when you have your vehicle serviced ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I called two days ago because CARCHEX sent me a package, what it covers in my car ( % 0.00) It has a lot of things that I have to read in the book ( % 0.00) So, I was asking some questions, what it covers, if it covers the lights in the car or the navigation system in my car ( % 0.00) They told me they didn't cover ( % 0.00) When I got the insurance, they told it is covered, now they told me it doesn't cover ( % 0.00) I don't know and I got some questions on it ( % 0.00) However, my car is okay right now and I would recommend them to a friend ( % 39.29) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I drive my truck a lot and thought that an extended coverage is something I could have ( % 0.00) When I contacted CARCHEX to buy the plan, the specialist has been helpful and did a great job ( % 80.00) I have not used the warranty yet but maybe one day ( % 0.00) I'd recommend CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I saw that CARCHEX had stars when I Googled them and the ratings were good, so I ended up calling them ( % 70.00) My experience with CARCHEX went all right as purchasing the protection plan from them was easy ( % 35.95) The protection specialist was very professional and helpful, a nice gentleman ( % 36.50) Overall, I am very satisfied ( % 32.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , I already had a car that I had extended warranty so when I bought a truck, I decided to get one for it, too ( % 0.00) So I got on the internet, checked around, looked at a bunch of different ones, and CARCHEX covered a lot more parts than others had and it was still about the same price, so I went with them ( % 16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/11
Original review: Nov ( % 37.50) , CARCHEX is cool ( % 35.00) Everything with them was satisfactory and I can't complain ( % 0.00) I've already recommended them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I talked to one guy from CARCHEX the other day and he's very convincing ( % 26.25) The protection specialist was very nice and I was very impressed with him ( % 89.00) I had a good experience with CARCHEX and I would recommend them to a friend ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , My friend recommended CARCHEX since I was going to get extended warranty for my used car ( % 0.00) I haven't used it yet because I had to have it for about three days for a thousand miles ( % 0.00) I talked to the rep when I purchased my vehicle protection plan, and he’s informed me of all the benefits of having the titanium level or ”bumper-to-bumper” coverage ( % 0.00) He told me when my deal would be up and how long I can wait before I can buy it on mileage ( % -5.00) I don't know if its the best, but he gave me a discount ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , My family and I use our vehicle to do long trips, and since it’s old, the chances of us having problems are heightened ( % 2.50) So we purchased extended coverage from CARCHEX ( % 0.00) So far I’ve had no problems with them and I’m hoping it continues to be that way ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I feel more comfortable having extended warranty on my vehicle, so I chose CARCHEX since I went online, and price-wise, they were convenient with the coverage ( % 45.00) So far, the experience has been very good ( % 50.50) Their plan covers everything that I’m looking for, and I recommend them highly ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , It was about time for us to get extended cover for our car ( % 0.00) I meant to do it sooner but haven't had a chance to ( % 0.00) I actually had a chance at work when I kept getting notices to do it before it's too late ( % -15.00) I tried to a call a couple of people and they were giving me the runaround ( % 0.00) When I got on the phone with a CARCHEX representative, he actually sat down and explained a lot of things to me and gave me a great deal ( % 21.48) He was a very awesome guy ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , CARCHEX sent me a notice to renew, and it went perfectly ( % 100.00) Their specialist was good ( % 70.00) I need the protection plan because anything could happen to the car ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , This is the first time that I've ever used it or had an extended auto warranty ( % 25.00) It's something good to have in place of out-of-pocket cost for repairs ( % 70.00) It's a step away in case something does happen ( % 0.00) CARCHEX made the signing up process real pleasant, easy, and friendly ( % 60.28) The protection specialist thoroughly assisted me ( % 0.00) I'll definitely recommend them to friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I have a Mercedes ( % 0.00) It's an old vehicle, but a good car and it'll probably live long ( % 22.16) A friend of mine referred CARCHEX and I got it in case something goes on with the car ( % 0.00) The guy I talked to helped me out very well ( % 20.00) He was friendly, told me what I wanted to know, and answered all of my questions ( % 37.50) He helped me file the plan because I didn't know how ( % 0.00) I didn't have , miles when I got the plan, but I wanted to make sure that I got into the play before turning , miles, which I did ( % 50.00) In the end, CARCHEX worked for me and I'd recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , In order for me not to incur any kind of huge expenses, it was better for me to have some warranty over the vehicle, that's why I decided to acquire extended coverage with CARCHEX ( % 50.00) I was looking into all the providers but the agent gave me a reasonable price ( % 20.00) The lady I was talking to has been very professional ( % 13.00) I have protection over everything that is in my house so I only felt like it's only reasonable thing to have a protection over my vehicle as well ( % 6.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , Very please ( % 20.00) Professional services ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , One of the primary reasons I like to have coverage for vehicles is because one never knows if something breaks down and it's expensive to fix nowadays ( % -8.52) I try to do it so I don’t have to worry about being fixed or having the money in that particular time ( % 13.33) It could be thousands of dollars to fix the transmission ( % 0.00) Even though the vehicle covered to , miles, the coverage I bought only extends another , ( % 0.00) But the other components of the car are quite expensive to replace anyway, so it's going to be paying for itself if something ever happens ( % -31.25) I'm not new to buying extended coverages for cars ( % -6.82) I'm and I've been buying cars since I was ( % 0.00) With every car I bought, especially the used ones, I would buy one of these contracts ( % 0.00) So I researched, looked and went on to Better Business Bureau and saw the rating for CARCHEX ( % 50.00) I saw there was a couple of issues that they had, not them personally because they don't service them as they call it to their other subcontractors so I'm hoping that I wouldn't have a problem ( % -6.25) You hear harsh stories like people going for a simple repair and they wanted to break down the vehicle and they wind up they say it's corrosion or rust ( % -11.85) Let's face it, an older car may have that and it's not going to cause the part to fail ( % -16.67) It just got rust on it ( % 0.00) They didn't pay and I was adamant of asking these questions to CARCHEX rep but to my satisfaction, he assured me that it wouldn't be the case with CARCHEX ( % 10.00) So I'm hoping he's right ( % 28.57) Not that I have corrosion problems because I'm in Florida and we don't have winters - there's no corrosion here ( % 0.00) I don't see having a problem with that ( % 0.00) I was impressed by David who seems to be a forthright and honest person ( % 80.00) I would recommend selling it through him ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , CARCHEX is an excellent business ( % 100.00) I got it just in case I don’t have the money at hand to get the vehicle fixed ( % 10.00) The protection specialist was a great guy and the entire process of purchasing the plan was user-friendly ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , We were considering buying a ten year old car, with , miles on it, from Craigslist ( % 5.00) I sent the specs of it to Carchex, and they found a plan I could afford, that would cover the car's major components ( % 6.25) The agent stayed in touch with me for several days, as we bought the car and registered it ( % 0.00) We had good offers from both Endurance, and Carchex, but in the end, Carchex was more affordable, and seemed to be the best option for us ( % 57.50) The agent was very informative, and answered my questions competently ( % 35.00) I am very satisfied with my experience so far ( % 37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , It seemed practical to get an extended coverage because we recently bought a used car and we spend so much every time we go to a car shop ( % 10.00) We purchased from CARCHEX and the gentleman that we spoke to made sure that he answered our questions well ( % 50.00) He made himself very accessible to us just like I had a point person that would address what our concerns were ( % 48.75) He’s a good salesman but he needs more training because after the process, I called back and wanted to know a few more details about the contract ( % 30.00) He said he had to get somebody ( % 0.00) So maybe he doesn’t handle that part of it and it would be important if he did ( % 40.00) I want him to show me and make sure I understand how to use the plan ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I decided to look into acquiring extended coverage when I got my first car ( % 25.00) It was a little high at that time and I ran in some problem trying to get my doors out and everything, so I lost that money I had spent ( % -4.25) It's a little sports car and I had to get a starter put on and get some other things done to the vehicle and that was expensive, so I said, "I better get something to make sure I don't have to be out $, that I don't have in debt" ( % 3.75) I had a good experience with the protection specialist of CARCHEX and I would recommend them to other people ( % 28.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , My manufacturer’s warranty was about to expire and I decided I would keep the car for a year or two longer, and wanted to ensure coverage because I’ve got burned in the past with the cost of replacement for all the parts ( % -25.00) Purchasing the warranty from CARCHEX was an excellent experience ( % 100.00) The specialist was very knowledgeable and I appreciated the reminders when it was close to the time from when we talked to when I purchased the plan ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , Right now, with the way things are going with my vehicle, I want something to protect me in case something major will go wrong with it ( % -5.06) I really don’t mind too much the small things but when I have to throw out a couple of thousand dollars to get my car fixed without the warranty, then it will make me wish I’d have gotten one ( % 6.25) So I went with CARCHEX as my provider ( % 0.00) Everything about getting the protection plan was easy and I had no issues with their specialist ( % 43.33) I’m happy with my experience with the company ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I got a postcard in the mail about CARCHEX, and it's been a wonderful experience purchasing the plan ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , It is extremely expensive to take my vehicle to the shop so I decided to acquire extended warranty with CARCHEX ( % -50.00) Their rate seemed better than most and it was easy to get a hold of someone since they put me right through ( % 42.98) The protection specialist that I talked to was okay, even though he had a tendency to talk too much ( % 35.00) Overall it was a good experience purchasing the vehicle protection plan ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I wanted to keep an old Cadillac and knew the repair was going to be expensive ( % -20.00) When I saw CARCHEX, I thought I’d give them a try for an extended coverage for my car ( % 0.00) The customer service was really nice, helpful, knowledgeable and a sweetheart ( % 60.00) She explained everything to me in layman's terms and made everything easy ( % 43.33) I would most definitely recommend them to my friends ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I got a little vehicle that I just purchased and I wanted to have an insurance on it and pay for coverage just in case something will go wrong ( % -34.38) The customer service from Carchex called in and explained the stories but not like a sales pitch and not being too pushy about it ( % 0.00) They're very direct and it was an honest approach, and so far my experience with Carchex has been good ( % 38.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , CARCHEX sent me an email ( % 0.00) I checked it to see what they were offering ( % 0.00) I then talked to a young man and he explained everything to me ( % 10.00) He told me how everything worked and I’m sure I understood everything ( % 50.00) It sounded good so I went with it ( % 70.00) It works great so far ( % 45.00) I went over some reviews after I had signed up and some people had negative reviews, then mostly positive ( % -3.64) I haven’t had to use the warranty and hopefully I won’t have to ( % 0.00) But overall, I’m pleased ( % 25.00) I called a couple of my buddies and had them call CARCHEX to get it also ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I work out of my vehicle and I need a lot of miles on my vehicle so I acquired extended coverage with CARCHEX ( % 0.00) I like their website for the information I was reading and when I called in, someone told me about the sentinel ( % 0.00) He described everything that goes with it and what it covers and I can take it at any Ford dealership and all the things that come with it ( % 0.00) I'm very interested in getting it ( % 32.50) It was a good experience and I'm looking forward to using it when the time comes ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , My fiancé told me that it will be a good thing to have an extended coverage in case the factory warranty runs out so we bought one from CARCHEX because the payment was cheap and I had a good deal on it ( % 60.00) I had a good representative ( % 70.00) He was nice and explained everything to me and how it's going to go ( % 60.00) He made it easy for me to understand it ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , The auto warranty that I had before ran out and I chose CARCHEX's extended coverage because their payments were way lower than everybody else's quotes ( % 0.00) I would recommend CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I'd definitely recommend CARCHEX ( % 0.00) The guy that I talked to was really helpful and nice ( % 40.00) He thoroughly assisted me ( % 0.00) Not to mention, the price of CARCHEX is pretty cheap too ( % 32.50) I thought it would be more for us to get a warranty, but it wasn’t bad at all ( % -10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I used CARCHEX one other time and I had no problems ( % -12.50) I had a switch in the transmission, and as far as that goes I had no problem and it was done and paid for by the warranty ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I was buying out a lease and I was looking for good warranty package for my vehicle ( % 70.00) Different people I know had experienced nightmares with their warranty ( % 40.00) I didn't want to fool around with anybody else so I just went with the best in consumer reviews that's why I chose CARCHEX ( % 100.00) My purchasing experience with CARCHEX was good and it was real smooth ( % 65.00) The person that helped me was very knowledgeable and made me feel real confident that I was purchasing something valuable ( % 47.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I had to tune-up my car in case anything happened, I wanted to make sure I was covered ( % 50.00) I looked into CARCHEX' rating and they were top notch ( % 50.00) I wanted to deal with someone who actually came through and it looked like they came through with their business ( % 0.00) No scam warranty or anything like that ( % 0.00) When I purchased my vehicle protection plan, the lady was pleasant ( % 73.33) She helped me, explained everything and what was going on, what the package consists of ( % 0.00) She was very professional and straight to the point ( % 16.50) It was really nice ( % 60.00) It's very valuable to have a vehicle protection - you never know what's going to happen or when it's going to happen ( % 20.00) My experience with CARCHEX was very wonderful, very mannerable ( % 60.00) I won't know anything else until I actually need them but it's better to have CARCHEX then not need them, than to need them and not have them ( % 25.00) I'd definitely recommend them to others ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , Purchasing CARCHEX was so good ( % 70.00) The protection specialist was courteous and was able to answer my questions ( % 55.00) I'll recommend CARCHEX to a friend although I've not had the chance to use it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , My experience with CARCHEX was great ( % 80.00) The salesperson has been very convenient, not too pushy and forceful ( % 20.00) They really let me have the time I needed ( % 20.00) I save some money with CARCHEX and I get an extended warranty ( % 0.00) However, I've had some issues with the mail in the past ( % -25.00) Somebody's always resending my mail back and my bank charged me $ for returned mail for three months for two accounts ( % 0.00) This doesn't make any sense ( % 0.00) I live in the same address for five and a half years ( % -1.01) Also, I'm missing the paperwork for my warranty I made, but everything else is super ( % 6.67) I'm very happy with it ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , The protection specialist from CARCHEX was cool ( % 35.00) He was friendly and answered my questions ( % 37.50) Overall, it was a fine experience ( % 20.83) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I decided to call CARCHEX but first looked them up to make sure that they're an actual legitimate place ( % 25.00) I called them a lot of times to make sure everything was good, and they answered all my questions ( % 60.00) I haven't used it yet, but having a vehicle protection plan is valuable if I won't have to spend another buck for something ( % 0.00) I'd recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I decided to look into purchasing an extended coverage because I needed it for my vehicle ( % 0.00) It is also for my peace of mind ( % 0.00) I chose CARCHEX through research, speaking to other consumers with similar cars and referrals ( % -6.25) My experience was seamless ( % 10.00) My salesperson did a great job as far as explaining and telling me the options I had ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , Your agents have been very helpful ( % 20.00) I have made calls ( % 0.00) I have been receiving lots of calls from your competition and they unfair to you and policies ( % -50.00) I have relayed this information to your agents ( % 0.00) I will review your coverage when you mail me my new contract ( % 13.64) I think I will be satisfied ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , Car repairs are expensive these days, and if anything goes wrong ( % -50.00) ( % 0.00) ( % 0.00) so I was looking for extended warranty ( % 0.00) I also wanted to weed out bad expenses ( % -70.00) I had bought a car warranty from Warranty Direct, but cancelled it and went with CARCHEX mainly because of the good competitive pricing and the discount that I get ( % 32.22) It took almost weeks for me to decide since I was busy with other stuff, but their specialist was persistent and kept contacting me, and ultimately was able to conduct business ( % 11.88) I’m happy with my CARCHEX experience ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I had an extended warranty before and it expired and when I was looking around for options, I was able to find CARCHEX ( % 50.00) I called and I had an agent that was very good at explaining the coverage and provided excellent information ( % 95.50) I was happy to sign with them and was definitely very pleased ( % 72.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I called at first to get just a quote but the service representative helpful explaining to me the difference in extended warranty companies ( % 25.00) He made my choice very easy on picking a extended warranty company ( % 56.33) He is a excellent service representative ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , Having a protection plan for my vehicle is very valuable because it's a lot cheaper and you save a lot more money ( % 35.00) I purchased my plan from Carchex and it was nice and easy - I did it on the phone ( % 51.67) Overall, my experience with them has been good ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I did the price quote with Noble last month where my husband's vehicle is covered but they can't do the VIPs so I went with CARCHEX and I like their price ( % 30.00) They are better than everyone else ( % 50.00) Not to mention, the protection specialist was very helpful ( % 20.00) He was very good and he went over everything with me ( % 91.00) He was also able to answer all the questions that I had ( % 50.00) I'd definitely recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , CARCHEX’s rates were better over other warranty providers, so I went with them, and so far so good ( % 29.38) I really like it ( % 20.00) Purchasing from them was a good experience, and their rep gave me thorough, in-depth details on the extended warranty ( % 70.00) She was able to assist me ( % 50.00) For me having a vehicle plan is very, very valuable ( % 26.00) I’d recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I was able to talk to Leone and set up the auto warranty ( % 50.00) He was great ( % 80.00) He helped me a lot and followed up with me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , My initial inquiry was many months ago and Carchex worked through different aspects of what I was going through ( % 16.67) I was questioning what they covered and their personnel answered all my questions ( % 0.00) He was more than patient with me ( % 50.00) He wasn't pushy but he lets me know when there are specials where I could save money ( % 0.00) In fact, I saved $ because they were having $ off for Labor Day ( % 0.00) It was really great ( % 80.00) I'm very satisfied ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I wanted to get an extended coverage for my BMW and CARCHEX was the first one that came up ( % 25.00) They sent me an email ( % 0.00) I liked it and decided to get it ( % 60.00) The experience was great and I really liked it ( % 70.00) The protection specialist explained to me three times and made sure that I understand it ( % 50.00) The only thing that I didn't like too much about it was that I have to wait for days ( % 10.00) Other than that, it's nice ( % 23.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I have a car for transportation to and from work and the original warranty was finished, so I decided to look into an extended coverage ( % 37.50) I've had extended warranties before and they've been successful and worthwhile for the most part ( % 58.33) The woman from CARCHEX that took care of me was very good, pleasant, accommodating and professional ( % 58.11) She ad-libbed a lot of stuff so she was very engaging and it wasn't like she was reading from a script ( % 52.00) I got the packet in the mail on Friday and I had not had a chance to look at it, but at the initial contact that I've had has been positive ( % 11.36) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I had a bad experience with another vehicle that had no coverage and I wouldn't want to be in that predicament again ( % -70.00) So I decided to get the CARCHEX extended coverage for my vehicle ( % 0.00) I went with CARCHEX versus other aftermarket warranties because they don’t have a popcorn warranty, so the coverage of all the individual items is itemized to a top dollar, and it's for the entire coverage ( % 9.38) The guy who sold me the warranty was very informal and answered my questions thoroughly ( % 20.00) He assisted me very well ( % 20.00) The only thing that I was not aware of when I originally talked to him was that there is another level of coverage which is the platinum ( % 8.33) My vehicle is still qualified for that coverage but he didn’t explain that option to me and I'm not sure what the reason was ( % -25.00) But I ended up not going with that coverage anyway, so it really didn’t matter ( % 20.00) CARCHEX exceeds my expectations and I love it ( % 50.00) It is awesome especially if I consider where I'm coming from and what I went through ( % 50.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , About a month and a half ago I told a young man from CARCHEX that their program sounds great but I just moved into this house and I don't know what my monthly expenses is going to be so I asked him to call me back in a month ( % 18.33) He did ( % 0.00) When he called, $ a month was doable so that's why we decided to go with it ( % 0.00) The young man was very informative and gave me everything I needed ( % 15.00) He was absolutely great to deal with and I definitely like that he is going to be my agent the entire time ( % 26.67) I'd recommend them ( % 0.00) It's better to have the protection plan and not need it than to not have it ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I liked the CARCHEX salesperson ( % 60.00) He was persistent but not rude ( % 15.00) He didn't give me any ultimatums ( % 0.00) I negotiate all day and I don't like the tactic of "But you have to commit right now ( % 28.57) " ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , CARCHEX was the first company that was recommended when I looked for an auto warranty provider ( % 25.00) I called CARCHEX and a guy just told me my monthly and told me how it works ( % 0.00) I liked whatever he said, so I purchased it ( % 60.00) The guy told me something about days and a thousand miles when the protection kicks in ( % 0.00) He answered all of my questions and everything came in the mail ( % 0.00) The extended warranty is for a Mercedes and I had to get more coverage for it because if something goes wrong with this kind of car, it's expensive getting it fixed ( % 4.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , We just bought our vehicle and we don’t know its history, so we're a little nervous that's why we bought an extended coverage ( % -18.75) We researched online and CARCHEX's protection plan seemed like the best value ( % 100.00) We called their representative and the purchase went very smoothly ( % 52.00) The rep was very knowledgeable, too ( % 20.00) We'd totally recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I have mixed emotions with CARCHEX because I left a message that I'm trying to cancel ( % 0.00) I had two policies, one on the BMW, one on the Toyota and the rep called me back saying that okay he's going to send me the necessary documents to cancel the one and he never did ( % 16.67) But other than that everything was fine ( % 14.58) The protection specialist did a great job and I would recommend them ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , My purchasing experience with CARCHEX was wonderful ( % 100.00) The rep assured me that it was the best coverage and I would have no problems if I purchased the product ( % 100.00) He assured me that all my vehicle, bumper to bumper, inside and out, would be secured if I bought CARCHEX ( % 0.00) He went over the whole complete service ( % 15.00) Great person to deal with ( % 80.00) I am also a customer associate and a survey monitor, so his services was outstanding because I can be a very complicated person when I'm dealing with customer service reps ( % -7.50) The guy's the best at all times ( % 100.00) When he didn't have the answer to my questions, he returned my call and he provided the required information that I was looking for ( % 0.00) I have already recommended CARCHEX to another friend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , My truck is years old now, so having a protection plan for my vehicle is very important ( % 31.00) My nephew worked as a mechanic in a garage, and they don’t accept anything but CARCHEX, so I called them on burning transmission and it was very simple signing up for their protection plan ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I wanted to have coverage and chose CARCHEX ( % 0.00) The representative was helpful and answered questions that I had to ask ( % 0.00) Purchasing the plan was a fine experience ( % 41.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I needed a better price for the extended coverage of my vehicle ( % 50.00) I had gotten it with the dealership and ended up cancelling it because it was too much ( % 20.00) I called another company and they wanted me to sign up right then and there, and supposedly were going to give me all these incentives for doing it that day, but I didn't want to ( % 28.57) So I went with Carchex because they weren't pushy ( % 0.00) They answered any questions that I had and it was a very nice experience ( % 78.00) I would recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I'm happy with CARCHEX ( % 80.00) During my purchase, Adam was very nice and he gave me all the information that I needed ( % 78.00) That's the reason I was sold on the product ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , Pleasant to talk to ( % 73.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I always had a warranty when I purchase my vehicle ( % 0.00) I don't want to be without it because I may run into expensive car repairs ( % -50.00) Having a coverage is very valuable and gives me security ( % 20.00) When I checked around for an extended coverage, Carchex had the best price ( % 100.00) They had a money back guarantee for days, too ( % 0.00) I checked the reviews including the Better Business Bureau and found out they were also accredited ( % 50.00) They guaranteed that I'd be satisfied and that made me feel a bit secure ( % 45.00) I would've picked another company if they didn't assist me during the purchase ( % 0.00) There were other competitors but they weren't as welcoming as the representative from Carchex that I spoke to ( % -12.50) He was nice and made me feel good in patronizing the business ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I needed coverage for my car because my warranty had expired, so I purchased CARCHEX ( % 0.00) I thought that I was putting out more money than I would if I had no coverage on the car ( % 50.00) I needed something to help me out with that ( % 0.00) The representative that I first talked to was really nice and very informative ( % 35.00) He helped me out a lot with the process and emailed me the information to everything I need ( % 0.00) It was really great ( % 80.00) I did recommend them to somebody ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , CARCHEX was the one who contacted me to let me know that my warranty was going out and that I could renew it ( % 0.00) My vehicle is a and it's relatively new ( % 13.64) I didn't even know I had warranty on it ( % 0.00) Whenever they said that I could extend it, I wanted to jump on it to make sure that the car was completely covered ( % 30.00) I think that having a protection plan is extremely important ( % 40.00) I felt surprised, relieved and excited when I purchased my protection plan ( % 23.75) It was extremely easy and the person was extremely thoughtful ( % 41.67) They gave me the best options available and they went out of their way to try to help me save some money ( % 70.00) Overall, it has been great and awesome ( % 60.00) I enjoyed my experience with CARCHEX and it was really nice ( % 55.00) I was expecting that they're more money than what I did ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , When I bought a car, they told me that I had a warranty, but it wasn't everything that I wanted and it was only for a year so I knew that I needed to get a warranty on the car before it expired ( % 0.00) The person I spoke with at CARCHEX was very good, educational and helpful ( % 58.00) I'm glad that he did contact me to let me know because I was going to start searching to get a warranty on my car ( % 50.00) He answered all my questions and had me look it up online so I could educate myself about CARCHEX ( % 0.00) It was a good experience ( % 70.00) I've been talking to other people that need warranty and trying to get them to give the company a call to sign up as well ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , Having a vehicle protection plan is priceless ( % 100.00) If my motor goes out due to something that tore up inside, it would cost me $ to replace it ( % -12.50) Having extended warranty, I only have to pay a $ deductible ( % 0.00) If my transmission goes out, that's almost $ ( % 0.00) I pray that I'll never need it but it's nice to know that I have it ( % 60.00) I'm years old, I'm not anymore and having a warranty is a big deal in my life ( % 5.00) I like to know that I'm covered, my vehicles are covered, and if it dies, I don't have to try to find someone to find the cheapest buy, someone who's going to give me the best deal because I don't have coverage ( % 100.00) I got a letter in the mail from Carchex when it was time for me to update my extended warranty ( % 0.00) I decided to call the person who sent it even if I didn't know anyone that got their extended warranty from Carchex ( % 0.00) I had a good experience with them ( % 70.00) The protection specialist who I talked to was great ( % 80.00) He wasn't a pushy salesman ( % 0.00) He was very knowledgeable with what he was telling me ( % 20.00) That's a big deal to me because any question I had, he listened and was able to answer with not what he thought I wanted to hear ( % 25.00) He didn't have to say, "Oh, let me get back to you" or "Oh, let me find out ( % 0.00) " He helped me get the plan that would fit my budget ( % 40.00) I had a great overall experience with Carchex and people should know when someone has a great experience ( % 53.33) I'm the person that when someone does wrong, I'm going to let them know but I'm also the person that when someone does right, I commend them ( % -10.71) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , So far, it's been good with Carchex ( % 40.00) Purchasing the vehicle protection plan was simple ( % 0.00) I made the call, provided them all the information, and received thorough assistance from their protection specialist ( % 0.00) I'm happy with Carchex ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I bought CARCHEX insurance and I hope there would be no issues so I won't have to use it ( % 0.00) I feel fine with the experience I had with the salesperson ( % 41.67) I like what I have and I believe it's worthy of what I'm paying for ( % 33.33) I would recommend CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , My vehicle was years old now, and I needed to have a coverage on it as far as any warranty is concerned ( % 10.00) CARCHEX had the best price and service so I went with them ( % 100.00) Their protection specialist was pleasant, professional and very detail-oriented to interact with ( % 34.44) He was helpful from start to finish ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I got an extended coverage for my vehicle so that in case something happens, I know I'll be covered ( % 0.00) I talked to a rep from CARCHEX and she was very good about what she was telling me regarding the program ( % 91.00) I would recommend them to a friend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , CARCHEX had what I was looking for so I decided to go with them ( % 0.00) Their protection specialist was very polite and informative ( % 20.00) He was not a pushy salesman and was willing to let me take the time I needed to make a decision, which I appreciated ( % 22.50) For me, it's important to have a protection plan especially when you own thirty trucks and dropping engines or transmissions on one or two of them at the same time is a lot of money ( % 25.00) So I'd recommend CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , My experience with CARCHEX was good ( % 70.00) A friend of mine told me about it ( % 0.00) I thought, why not? You'll never know ( % 0.00) It's a precaution and I had no problems at all ( % 0.00) It was very easy, fast, quick and understandable ( % 36.56) Very valuable ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I believe everybody should have a vehicle protection plan because you don't know what will happen while you're driving ( % 0.00) So now I have CARCHEX and my experience with them has been good ( % 70.00) My protection specialist was easy to work with, knowledgeable and was able to answer my questions ( % 46.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I happen to run across CARCHEX and it seemed like a good deal ( % 70.00) The young lady there, named Christine was excellent ( % 55.00) She really went out to try and help me ( % 20.00) She was persistent and she kept calling me back until finally she got a sale, so I appreciate that ( % 0.00) This is the first time I have a protection plan and I can see it being substantially beneficial ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I got extended coverage because I have a used car ( % 0.00) It's pretty nice to have it, and interactions with the CARCHEX protection specialist went fine ( % 42.22) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I recently got with CARCHEX and so far, so good, although I haven't actually had to use it ( % 20.00) The protection specialist was really good with me over the phone and he explained to me everything ( % 70.00) I just had a few questions but he answered them ( % -20.00) It's very valuable to have a vehicle protection plan ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , It's very valuable to have a vehicle protection plan ( % 20.00) I haven't had to use CARCHEX and I hope I don't ( % 0.00) But if I do, it's there ( % 0.00) It's better to have than not ( % 50.00) As for the purchase, it went well ( % 0.00) The representatives were friendly, helpful, and were able to answer all my questions ( % 43.75) It was good ( % 70.00) I'd recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , With the car getting older, I wanted good warranty on it because if something breaks down it's hard to have that type of money in my pocket ( % 10.49) I got a few emails from CARCHEX ( % -20.00) I was talking to them and they’ve been nice and offered me good service ( % 65.00) I was a little suspecting about these warranty companies because I had a warranty company back in the day and was paying my money every month ( % -9.38) When I wanted to go get a little work done out of my warranty, they got out of business ( % -18.75) I told the protection specialist that there's only a certain amount that I can pay and to see if she can work the amount ( % 10.71) She was really nice and did call me back and said they were running a promotion and gave me a good price ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I bought my car a year ago but the warranty that came with it expired and since you’ll never know when a major breakdown is going to happen, having a protection plan is important ( % 23.13) I found CARCHEX online and purchased it ( % 0.00) It was easy and the specialist was very helpful ( % 31.67) He knew the plans and worked out the best one for me ( % 100.00) I would recommend CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I purchased a car and was told that it was under warranty, but I came to find out it wasn’t ( % 0.00) I knew for a fact I needed warranty because I don’t know if something’s going to go wrong with the car and I wanted to make sure that I was going to be covered if anything does go wrong with it ( % -16.67) I did some research online and CARCHEX is the best place to go ( % 100.00) It was more convenient and I wouldn’t have an issue ( % 50.00) Their representative was great and helped me out a lot ( % 80.00) He made sure that I had all the coverage I needed and explained everything to me in detail ( % 50.00) I enjoyed speaking with him very well ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I wanted to get maximum warranty on our truck because it's still fairly new to me, even though I'm almost finished paying it off ( % 13.64) Also, our warranty was about to expire ( % 0.00) I looked online and tried to check all the reviews that had pretty high ratings, and didn't really care for the ones that were trying to get me to buy theirs, so I chose CARCHEX ( % 20.33) Their protection specialist thoroughly assisted me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I was thinking about getting an extended coverage and CARCHEX called me, gave me one price and then called back later on with a lot cheaper price so I eventually went with them ( % 0.00) The coverage is very helpful because it keeps me from spending a whole lot of money if something happens with the car ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , CARCHEX had the most extensive coverage and their price matched the competition ( % 25.00) I planned to have an extended coverage for my vehicle for a long time as having a service that will take care of anything that breaks down after the initial manufacturer's warranty is huge ( % 4.86) The protection specialist was persistent in calling me back ( % 0.00) The first time he called, I gave him a hard time on it, like I was not interested ( % -5.56) After so many calls, I told him that they were twice as high as anybody else, and I added that I was going to look elsewhere ( % 33.00) He gave me about a week, called me back and said, "What if I can do something about that price?" He worked with a supervisor and gave me a price that worked and so I purchased from them ( % 0.00) So far, my experience with them has been painless ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I got an extended coverage for a Mercedes from CARCHEX because it was right in the ballpark of what I was expecting and the guy I talked to was very nice and helpful ( % 53.29) It was a great experience with them ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I am very pleased with my experience ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I'd recommend CARCHEX ( % 0.00) It has a cheaper cost than other different coverage providers and I had a fine experience with the protection specialist ( % 9.72) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , Our vehicle was coming up to the mileage and our warranty's running out so we needed to have a new one ( % 13.64) I looked around at different providers and CARCHEX had the price for the money we have ( % 0.00) Purchasing their protection plan was pleasant ( % 73.33) The gentleman I dealt with was very knowledgeable and helpful ( % 20.00) Also, the protection specialist assisted me on things ( % 0.00) For me, it's a necessity to have a vehicle protection plan ( % 0.00) I'm not one who wants to work our cars so when I have a problem, even a major one, I can get it fixed as it won't be expensive ( % -3.44) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , We purchased an extended coverage because the car got the miles on it ( % 0.00) Car repairs are expensive and if something goes wrong, I want to make sure I have some way of paying for it without me digging into my pocket ( % -16.67) Everything went smooth when purchasing the plan ( % 40.00) They told me what I had to do, and I was very happy with the experience ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I don't have any complaints working with the protection specialist at Carchex ( % 0.00) I was a little taken back at the price at first but when I looked that it was over a two year period versus a three and a half year period, that made sense to me ( % -2.60) I wish they had a little longer than months ( % -18.75) months would have sounded a little better to me ( % 15.63) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , My warranty was going off so I decided to get an extended coverage policy for my car ( % 0.00) The CARCHEX specialist I spoke with was a very nice guy ( % 78.00) He answered all my questions ( % 0.00) I haven't used the policy yet but I would recommend CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , We bought an Audi R and it was an older one so we wanted to make sure that we had coverage on it ( % 33.33) We chose Carchex because their coverage was better and not as expensive as some of the others ( % 0.00) Phil was the guy that I spoke to, and was very nice and knowledgeable ( % 78.00) He explained the plan and the different options ( % 0.00) It was a good and very pleasurable experience ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , Wow I always have a warranty on my car ( % 10.00) I like the fact I don't have to worry about not having money and my car needing to be repaired ( % 0.00) With that being said I remember a time I have a Dodge Durango with a extended Dodge warranty and got screwed with a factory warranty how they went bankruptcy, so I have had my experience with a lot of different aftermarket and factory warranty but since I find CARCHEX I never been happier with service I get all the way around ( % 0.00) I had them on a few cars of mine and I tell all my friends how you can count on them ( % -20.00) I had a Trans Am and the factory speakers went bad ( % -70.00) I was shocked that the warranty covered them ( % -70.00) for factory x ( % 0.00) It was great on another car ( % 80.00) I think I made one payment and the needed repair ( % 0.00) I was thinking they will find a reason not to cover the cost or ask me to pay that amount in but once again no problem ( % 0.00) Paid my deductible and I was green to go ( % -20.00) I will never look again for a warranty company ( % 0.00) Always so friendly ( % 37.50) My sales guy is Dave ( % 0.00) Thanks for always being there ( % 20.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I don't always have money sitting in the bank to do major repairs so having an extended car coverage would help ( % 6.25) It would be a good way to be able to fix my car when I needed to without breaking the bank in the process ( % 60.00) Then I got a call from the people I had done my car refinance with and I felt comfortable dealing with them ( % 40.00) The CARCHEX specialist that I talked to assisted me thoroughly and he was great ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I talked to a really nice lady when I got the extended coverage from Carchex ( % 60.00) She sold me on the insurance and purchasing it was easy to do ( % 43.33) I would recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I acquired an extended coverage because I was trying to make sure to keep the maintenance of my truck's transmission, the mold, and other stuff ( % 18.75) I already had a company, but I changed to CARCHEX because they gave me a better deal and everything went well ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I looked at a lot of extended coverage for cars and CARCHEX seemed to be the best ( % 100.00) I thought it would be a good thing to have on the side when buying a vehicle ( % 70.00) During the purchasing period, there was no pressure from CARCHEX ( % 0.00) That was nice ( % 60.00) Their staff never called to pressure me, but they answered my questions every time I called ( % 0.00) It lasted about a month before I bought it ( % 0.00) It’s been good so far, but we’ll see what happens if the car breaks ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , Knowing that some of the repairs for my car could be a little pricey led me to get an extended coverage for my vehicle ( % -18.75) The salesman at CARCHEX was not pushy at all ( % 0.00) He was very professional and helpful to provide the information I requested ( % 13.00) Filling claims was not discussed but when I asked him something, he'd answer it rather than telling me other things ( % -12.50) It was a much better buying experience with CARCHEX than other providers that I reached out to ( % 18.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , Purchasing a warranty from CARCHEX was very easy ( % 56.33) They were very knowledgeable and friendly ( % 28.75) I haven't had to use it yet ( % 0.00) My days are not up but I just spoke with the specialist this morning and it's worth investing in ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , The warranty for my $, car recently lapsed ( % 0.00) It's a Mercedes and I have to have a warranty for it ( % 0.00) I called several companies and ended up going with CARCHEX ( % 0.00) It's cheap and the whole process was easy ( % 34.44) I felt like I got a good value for what I got ( % 70.00) I’d recommend CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I haven't got the chance to read CARCHEX's material yet but I'm satisfied thus far on what was explained to me ( % 30.00) I spoke with Jason and he explained in detail how it works, what I'm entitled to, what's covered, and what's not covered ( % 0.00) He's very understanding ( % 20.00) When time comes for me to use it, I will use it to the full extent ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , CARCHEX was one of the first to respond to my query and everything about their program seemed to be good so I went ahead with them ( % 47.50) They answered all the questions that were asked and did whatever was necessary to complete the application forms ( % 5.00) It took a very short period of time to get the policy enforced ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I got a Carchex extended coverage for my vehicle and had a good and easy experience with their protection specialist ( % 56.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I reached , miles and I thought I was going to trade my car but then decided not to ( % 0.00) I just want to be prepared and thought it would be safe to get an extended coverage ( % 50.00) Purchasing a protection plan with CARCHEX was easy and their staff was pleasant on the phone ( % 58.33) He gave me a lot of good information ( % 70.00) I don't have a problem at this point ( % 0.00) Everything is fine ( % 41.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , CARCHEX is extremely valuable ( % -12.50) I feel like everybody should have coverage on their vehicle ( % 0.00) I had a great experience with their protection specialist ( % 80.00) He was diligent, informative, and consistent but wasn't pushy ( % 25.00) I enjoyed the presentation ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I didn't have any coverage and happened to fall upon CARCHEX ( % 0.00) It's very valuable in case something goes wrong ( % -15.00) Purchasing the warranty was simple, and my interactions with the protection specialist was good and pretty clear ( % 26.25) Although I gotta see how smooth it goes on a repair ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I decided to acquire extended coverage because it's a no ** and what had happened was my truck broke down and my car just couldn't be fixed ( % -2.78) When I get pre-owned vehicle there's no excuse - no warranty on it ( % 2.50) If anything goes wrong, I'm stuck out in the win ( % 15.00) Thank God, I never got a lemon yet ( % 0.00) But if it was anywhere from maybe on, it had been different but it was so that might be the best time to just go ahead and get an extended warranty on it ( % 50.00) The gentleman I spoke to from CARCHEX is very kind ( % 78.00) He explained what was going on ( % 0.00) He asked me too what kind of plan I was looking at and he helped me decide what I wanted ( % 60.00) Basic engine power train more than anything else because the power is almost practically new on them and things like that ( % 21.21) I didn’t really worry about that because there are no power windows, it's all roll up and what I like about it there's no electronic seat adjustment ( % 20.00) It's all grab, handle and pull, so that’s one of the main reasons why he helped me get the package ( % 16.67) He explained everything and said if it's something that I didn’t want to do, I had a days to change my mind ( % 0.00) Overall, it's a great experience that I'd recommend to other people if anybody asked, but with my new car I got an extended warranty on it ( % 20.28) I always have because I never know about pre-owned ( % 0.00) But CARCHEX wasn’t a bad price for what it covers for a month ( % -70.00) I didn’t really want to lock in too much, but better safe than sorry ( % 18.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I wanted to make sure I had a warranty on the vehicle we just bought ( % 50.00) There was a couple other providers that I checked into but I like the coverage that I got with CARCHEX ( % -12.50) It was a local company ( % 0.00) The guy I talked to was very local to me, so that made a big difference ( % 0.00) He was very friendly, nice and he helped me out ( % 54.37) Everything went pretty smooth ( % 32.50) I haven't had to use the warranty yet, but so far everything's great ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , Extended coverage for my vehicle is needed nowadays because if I break down, it comes in ( % -15.56) It's very convenient for me ( % 20.00) I bought one from CARCHEX and it was helpful ( % 0.00) The protection specialist was great, too ( % 80.00) All information I wanted, I just asked and there was no problem ( % 0.00) I'm happy with CARCHEX ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , Buying an extended auto warranty is a necessity ( % 0.00) Sometimes it’s not affordable but when Mr ( % 0.00) Dan the CARCHEX rep was explaining it to me, it made a lot of sense and I decided to go for it ( % 0.00) Dan thoroughly assisted me ( % 0.00) He was a very helpful representative ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , The fact that any major repairs would leave me without a car made me purchase a warranty from CARCHEX ( % 6.25) Purchasing went great ( % 80.00) The guy who helped me was good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I received something in the mail from CARCHEX ( % 0.00) I didn't have a warranty then so that made me look into it and check to see what they offered ( % 0.00) Their specialist was nice and helpful ( % 60.00) She gave me everything that was necessary ( % 0.00) Overall, it was a good experience ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I used CARCHEX to check on a vehicle I used ( % 0.00) I received a link after doing that about the warranty which eventually I decided to purchase from them ( % 0.00) The representative was very good about explaining everything that came with it, the deductible and everything that it covered ( % 91.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , The vehicle I got is very expensive for maintenance if anything goes wrong, so I thought it would be wise to purchase a coverage for it and I heard that CARCHEX was the best ( % 13.75) Purchasing the extended coverage was simple ( % 0.00) One phone call took care of it ( % 0.00) In about minutes, everything was set up and ready to go ( % 20.00) That was nice ( % 60.00) The protection specialist I talked to was great ( % 80.00) She was informative and easy to talk to ( % 43.33) It was an overall good experience and I recommended CARCHEX to my friends too ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I bought coverage from CARCHEX because I got a Nissan and Nissan dealers used CARCHEX ( % 0.00) Also their price was lower than the other three that I inquired about ( % -12.50) My purchasing experience with them was wonderful ( % 100.00) They were knowledgeable about what was going on ( % 0.00) They didn’t hassle me and blow my phone up when I was trying to make a decision ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I got myself a vehicle protection plan from CARCHEX because of my car's mileage and I didn't want to work on the car myself ( % 0.00) Their protection specialist was knowledgeable and were able to answer all my questions ( % 50.00) People were very friendly and provided good information when I purchased from them ( % 59.38) I really felt I was thoroughly assisted ( % 20.00) So as far as purchasing from CARCHEX, I'd highly recommend them ( % 13.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I love my car and I just paid it off ( % 50.00) I needed to take care of it if anything happens to it and since I'm planning to keep it for a long time I got an extended coverage ( % -5.00) CARCHEX was awesome ( % 100.00) My rep was good, very cordial and professional, and he answered all my questions ( % 33.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , Purchasing an extended coverage from CARCHEX was a simple process ( % 0.00) The guy that I dealt gave me his insights on everything ( % 0.00) I really appreciate it ( % 20.00) He made me go with the deal with everything he told me ( % 0.00) The protection specialist answered any questions that I asked ( % 0.00) Some of the questions that I asked were a little bit deranged but he replied with an excellent answer to every little one ( % 20.83) I've recommended them to a friend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I had a great experience with Christine ** ( % 80.00) She had a very pleasant voice ( % 95.33) She was nice and answered all my questions ( % 60.00) She was very honest and was not pushy or overbearing ( % 78.00) She helped me make the best decision picking out a warranty ( % 100.00) I give this stars until I actually have to make a claim ( % 0.00) I hope I never have to though ( % 0.00) Overall, I had a very positive experience with CARCHEX ( % 14.77) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , Eric, the guy that helped me, has been great ( % 80.00) I’ve enjoyed the service so much that I purchased an additional warranty from Carchex and would give the highest rating that I could across the board ( % 35.00) They are awesome! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , My vehicle was coming up on , miles and the original manufacturer's warranty on some of the parts was going to run out so I wanted to get additional, extended coverage for my vehicle ( % 37.50) The Carchex policy that I got is through Assurant Solutions and I work for Assurant Specialty Property, so I know it's a good company and I trust it ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I have my second policy with them ( % 0.00) They'd performed really well before so I went back to them ( % 10.00) They were very thorough about explaining the policy, the activation, and its cost so when I got through speaking with them, I was fully informed about what was going on ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , The warranty that I had on the vehicle when I purchased it was due to expire ( % -12.50) Something can come up​ that I couldn’t afford all at once so it’s very valuable to have a protection plan ( % 20.00) Purchasing it from CARCHEX was easy ( % 43.33) The protection specialists were courteous, friendly and knowledgeable ( % 48.75) I would recommend them to other people ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , A friend of mine had problems with his vehicle and said that he wished he had an extended warranty on it ( % 0.00) It got me thinking, so I searched the internet and looked at reviews and decided to go with CARCHEX ( % 0.00) Purchasing their protection plan was easy and I had no hassles with it ( % 43.33) The protection specialist was friendly, knowledgeable and thoroughly assisted me, so I'll definitely recommend them ( % 18.75) Hopefully when I need it, it’s gonna be very valuable ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , The representative at Carchex was very nice, professional and easy to talk to ( % 43.78) She answered all my questions ( % 0.00) Overall, my experience was good ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , My vehicle has , miles on it and I wanted it to go to , before I get rid of it, which is about another year or two ( % 0.00) CARCHEX gave me four years and thought it was , but turned out to be , ( % 0.00) I’ve always had a protection plan with my vehicle, and it was very valuable ( % 20.00) I would recommend CARCHEX to a friend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I looked into getting an extended coverage because my Prime warranty would be up in , miles ( % 0.00) Getting one from CARCHEX was pretty simple ( % 12.50) The protection specialist did a really good job, I was pretty informed, and I liked the policy so I bought it ( % 51.67) I haven't used it yet so I'm going to wait and see ( % 0.00) They just have to deliver the purchase I made ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I just signed up with Carchex and so far, my experience is fine ( % 25.83) Our conversations over the phone with my representative was informative ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , The policy on my Dodge had expired so I decided to get an extended coverage policy ( % 0.00) Purchasing from carchex was an easy process ( % 43.33) The specialist I spoke with was very good and answered all my questions ( % 91.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I wanted to make sure I was covered because I didn't have a warranty on the car so I got one from Carchex ( % 50.00) The process was simple and very easy ( % 28.17) The people were very informative ( % 20.00) The lady who helped me was pleasant, polite, and answered all the questions that I had ( % 73.33) She said I could reach out to her if I had any other questions, which was very nice ( % 32.75) I'm hoping it will work out to be what I need in case I file a claim ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , The Carchex rep I've spoken to was kind enough to walk me through everything ( % 30.00) A lot of companies are pretty much trying to sell us something but Carchex was pretty simple, basic and helpful without any pressure ( % 14.00) It was definitely a good and awesome experience that's why I went ahead and took the insurance ( % 85.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , Our car was getting a little bit older and expensive to repair ( % -17.36) CARCHEX seems to have a good plan and they're well-known so we bought a warranty from them and upgraded the policy ( % 70.00) I would recommend it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I live in the country and drive close to , miles per year so my car can easily have mechanical failure ( % 8.43) Hence, I needed coverage for it since the car is one of the most important things I need to have to do my job ( % 45.00) I checked online and the reviews I read about CARCHEX were mostly very satisfied so I thought it was the best choice for me ( % 82.50) The protection specialist was very knowledgeable and kind - our conversation was a friend-to-friend type ( % 40.00) We were focused more in the benefits and what things were and weren't covered ( % 50.00) I got the Premium protection and I was more concerned about the coverage because of the use of the car ( % 50.00) The specialist explained the coverage clearly, including the steps to be taken ( % 10.00) Everything was settled and ready to go shortly afterwards ( % 10.00) This company is efficient and satisfying - I've already told two of my friends about them ( % 50.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I bought a car for my son and decided to get an extended coverage from Carchex for it ( % 0.00) Their customer service representative did a fairly good job explaining why I should go with them and the monthly amount I'd have to pay ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , My grandson acquired the extended coverage for our vehicle from Carchex ( % 0.00) He does most of the driving so he said it's really nice having it ( % 55.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , After my experiences over the last years with vehicles, having a protection plan is extremely valuable ( % -6.25) I had experiences with things going wrong that cost a lot of money so I decided to acquire an extended coverage ( % -50.00) CARCHEX was the one that stuck out among other providers I checked ( % -12.50) One of their staff worked his magic and did the best he could for me, which happened to be the best ( % 83.33) I would definitely recommend them to anyone ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , Having a vehicle protection plan is very valuable for the type of car I have and the price of the car and CARCHEX's price was more reasonable than other places I checked out and what their car dealership was offering ( % 19.38) Their rep was very informative and told me positive information about the company and the warranty ( % 21.36) It was a great experience ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , Signing up with the Carchex salesman went good ( % 70.00) He wasn't pushy and I like the way he talked to me and gave me time to get myself squared away ( % 0.00) I like the way he does business ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I kept getting calls telling me I needed protection in case something happens ( % 0.00) I've got bad credit so I thought that getting one would probably be the best way to do it ( % 15.00) It turned out that the car was covered by the warranty, so there wasn't any out of pocket and that was nice ( % 60.00) The people there at CARCHEX are very knowledgeable ( % 20.00) They answered all my questions when I went ahead bought the protection plan and they were not like the others who were not courteous on the phone ( % -30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I didn't want my vehicle to not have a warranty coverage so I looked for several online ( % 0.00) The presentation by Carchex was wonderful and they were able to answer all my questions ( % 75.00) I was OK with it and pleased so I purchased it but I haven't had to use it yet ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I called the Volkswagen dealership and they told me to talk to CARCHEX ( % 0.00) The guy from CARCHEX was very nice and helpful ( % 78.00) I had a great experience with them and would definitely recommend them to a friend ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , My old warranty ran out so I got something different for my extended coverage ( % 5.00) I didn't have troubles but purchasing CARCHEX wasn't one of the easiest jobs that I've ever pulled off ( % 0.00) The protection specialist was knowledgeable and helpful ( % 0.00) The sales pitch was wonderful, I was impressed ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I wanted to be safe especially considering how many miles I had on my vehicle and I couldn't afford to pay if something comes up so I acquired an extended coverage for my vehicle ( % 33.33) I did a little bit of researching and I saw that Carchex had some good reviews ( % 25.62) Everything went well and it was excellent interacting with their protection specialist ( % 100.00) I would absolutely recommend them to my friends ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I had to extend the coverage of my car as it ran out and got Carchex ( % 0.00) It was a good purchasing experience ( % 70.00) I called, talked to them and everything went well but I haven't used it yet as I have to wait for a month ( % 0.00) Having this plan is very valuable because there may be no money to get my car fixed when something goes wrong with it ( % -6.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I decided to get Carchex for an extended coverage for my vehicle because I wanted to see if what they advertise is true, that they can really save me money ( % 27.50) I wanted to see if they can help me when the time comes and our vehicle breaks down ( % -15.56) A peace of mind, knowing that I have the best insurance money can buy ( % 100.00) There were others that was a little bit expensive for my budget and Carchex is something I can afford ( % -34.38) My interactions with the protection specialist was perfect ( % 100.00) He was very helpful and reassuring ( % 20.00) He kept on persisting, telling me the policy and telling me the ins and outs ( % 0.00) Carchex is going to make sure my vehicle is protected and no matter how much I spent, it will always be covered ( % 20.00) I will know once I finally take my car to the service, but so far, I would recommend them to a friend ( % 5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I was having difficulty with a claim for my wife's car, instead of explaining the policy to me, the sales guy just told me how great everything was at CARCHEX but I got it cleared up in the actual buying ( % 40.00) It became easy when I got the right person, the specialist was wonderful in assisting me and answering all my questions ( % 57.30) CARCHEX has good coverage and they are really nice people ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I extended my coverage from CARCHEX because I know the importance of having coverage on a vehicle, especially when you invest so much money in it ( % 10.00) I don’t want anything to go wrong and not have coverage or money to pay for it ( % -50.00) The protection specialist was very pleasant ( % 95.33) I wasn’t sure that I was gonna use their services but the specialist gave me a minute and he set a date to call me back, which he did and stayed in contact with me ( % 25.00) It was easy and a very pleasant experience ( % 69.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I bought a vehicle about months ago and they didn't give any warranty so I got Carchex ( % 0.00) I had a very good experience with them ( % 91.00) Their specialist seems to know what he was telling me and was professional ( % 10.00) However, I'm angry because I haven't gotten the paperwork in the mail which they said would arrive within to days ( % -50.00) I'm worried as I I don't even have paperwork to show for it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , My warranty was about gone, so I decided to acquire an extended coverage from CARCHEX ( % 0.00) I spoke to some people from repair places that deal with other warranty companies, trying to find someone that has dealt with CARCHEX ( % -12.50) Everything sounds good, but I haven’t used them yet ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , Having a vehicle protection plan is % valuable and I had a good experience in purchasing it from Carchex ( % 70.00) Their people were very helpful and professional ( % 15.00) They explained everything and have excellent service ( % 100.00) Everything with Carchex was really good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , My car is in pretty good condition but I got a warranty from Carchex, just in case something happened to it ( % 47.50) The person that assisted me was pleasant to talk to, helped me out on my purchase and what it would cover ( % 73.33) I got the Silver Level package that basically covers the bumper ( % 0.00) One of the things that I did want to include was the motor parts, but it was a good deal ( % 70.00) I felt like there was actually somebody there trying to help me out ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , Buying an older car was scary for me and that’s what made me look into getting a warranty ( % -16.67) The Carchex specialist was knowledgeable, professional and had an easy demeanor ( % 26.67) The only thing is that while I was looking through my plan, it says that there has to be miles and days in order to be covered but the beginning mileage is not mentioned anywhere in the plan ( % 0.00) That would be something good to add at the front page of the plan ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I don’t want to be out stuck nowhere and have a problem with my car so I got Carchex ( % 0.00) They got in touch with me and spoke to me about my options ( % 0.00) The staff that I talked to was good ( % 70.00) At this moment, I have not had a chance to claim anything from them ( % 0.00) They just sent the paperwork ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , Our vehicle's warranty was expiring so we decided to get an extended coverage ( % 0.00) We spoke with James from Carchex who was very knowledgeable and patient with us ( % 20.00) We were very satisfied with him ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , My vehicle's getting a little old so I needed a warranty ( % -4.38) The protection specialist at Carchex seemed to be knowledgeable about what he was talking about ( % 0.00) I'm just having to wait and see exactly how it's going to work when I have to use it ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I have a used vehicle with no warranty ( % 0.00) I chose CARCHEX because they had better coverage and more reasonable price ( % 40.00) I called them, they gave me a quote, and went on a list of coverages ( % 0.00) The process was very easy ( % 56.33) The specialist was very detailed in letting me know the different protection plans and went over the mileage ( % 26.00) CARCHEX has been great ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I was worried about something happening and not being able to afford to fix it because of the age of my vehicle ( % 50.00) I went by the rating and comments about Carchex on a website that rated extended car warranties and purchased my plan with them ( % 0.00) Their protection specialist was good and I'm happy with my overall experience ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I just bought a car so I bought an extended warranty from Carchex ( % 0.00) The protection specialist was very helpful ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I just purchased a vehicle so I decided to acquire extended coverage from CARCHEX ( % 0.00) Everybody's telling me when I went on and researched that Carchex is one of the top-rated companies ( % 0.00) Their rep also told me that and he also added, "Don't worry if you have any issues, we'll take care of it ( % 0.00) " My car is running perfect right now, but I'm concerned about, if anything goes wrong, how the company is going to handle it ( % 26.19) Other than that, I'd recommend it ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I thought it would be in my son's best interest to have an extended warranty ( % 100.00) I did some research and Carchex was highly regarded as being the top in the industry ( % 33.00) I spoke to a protection specialist briefly and he was very thorough and explained all the policies that were available ( % 20.00) I told him he had to speak to my son ( % 0.00) So I closed on the truck for my son and he followed up with me to find out when the transaction was going to take place ( % -10.00) Everything went fine ( % 41.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , It was pretty easy to get everything going ( % 34.17) Overall experience with Carchex was good and I would recommend it ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , My car is getting older so I thought it would be better to have an extended warranty ( % 33.33) I talked to Mark ** from CARCHEX and he was nice and very convincing ( % 62.50) The only problem was a mistake in the car facts regarding the odometer reading ( % 0.00) So I went to the shop that changed my oil last time ( % 0.00) I showed them my odometer and they corrected it in their system ( % 0.00) I wanted to make sure that CARCHEX had the correct information in their records ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , Maintenance is expensive on my vehicle, so I purchased from Carchex and it was great ( % 15.00) I like the sales guy, since he seemed very knowledgeable of the product, and the conversation seemed to be honest and upfront about what he’s offering ( % 40.00) He also gave me the feeling that I was purchasing something that was worth being purchased ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , The insurance that the dealer gave me ran out so I looked into getting extended coverage ( % 0.00) I chose CARCHEX because they were the best option from the rest ( % 100.00) Their protection specialist was great and assisted me ( % 80.00) He gave me all types of details about it and more options for the plan I was quoted for ( % 50.00) So far it has been a great experience ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , Having a vehicle protection plan is more of a convenience because I drive at least miles a week ( % 10.00) I don't want to worry about car problems as there are many other things I have to worry about ( % 18.75) Carchex explained everything to me ( % 0.00) They detailed the coverage and pointed out what's specifically covered and how I would go about making claims and taking care of different things that would happen if something's broke down ( % 8.15) I understood everything and it sounded like a fair deal so I purchased it ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , CARCHEX mailed me because my warranty was ending ( % 0.00) I wanted to continue warranty so I gave them a call ( % 0.00) When I talked to their people, they're very polite over the phone ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , Having a vehicle protection plan is in my top five of importance and it's like having life insurance ( % 50.00) Purchasing my vehicle protection plan from CARCHEX was simple and I had an enjoyable experience with them ( % 25.00) The sales rep that I talked to asked me what my vehicle was, the VIN and the mileage ( % 0.00) Then she quoted me a price ( % 0.00) I asked her on the next best one up and that's what we went with ( % 50.00) They thoroughly assisted me ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I just bought a car with , miles on it and a warranty ( % 0.00) I should’ve tried getting more warranty for it but I didn't, so it ran out and I'm worried about the mechanical in it because you can't work on it, and you've got to send it out ( % 50.00) Everything's expensive because they've got to put the car on a Dyno machine to find out what's wrong with it ( % -50.00) So, I was looking for a guarantee where I get monthly payments on it instead of putting $ right up, in cash -- I couldn’t do that ( % 28.57) So I bought a guarantee from CARCHEX, and the protection specialist was great! He told me everything I asked, as well as everything that came with the pamphlet ( % 100.00) He said that I can call him anytime -- that if I needed it fixed out on the desert, he’ll bring it out to me, lol ( % 45.00) I got more than what I'm paying for with CARCHEX, so I’m really satisfied and happy with everything ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , It is very valuable to have a vehicle protection plan ( % 20.00) Purchasing the Carchex plan was no hassle ( % 0.00) The protection specialist was pleasant and he thoroughly assisted me ( % 73.33) I'd recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I would recommend CARCHEX to anybody ( % 0.00) My experience with them was easy and out of this world ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I had CARCHEX before for my Corvette so I said I think I better go back and get some more of it ( % 33.33) The rep checked out things then called me back, showed up and set up everything ( % 0.00) Their protection specialist was answering things that I wanted to know about and they did a good job overall ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I had bought a car ( % 0.00) The warranty is ending and instead of getting the car dealership warranty, I decided to go ahead and use CARCHEX ( % 0.00) Purchasing the vehicle protection plan was wonderful ( % 100.00) It has been an excellent experience with them, and I already told my co-workers about them ( % 100.00) The staff was very friendly and knowledgeable ( % 48.75) They called to make sure that I still wanted it before they cancelled me out of the system ( % 50.00) It took me about three months to start trying it out, and I'm glad we found a good warranty ( % 60.00) It’s very valuable ( % 20.00) I would advice anyone who purchases a new car that doesn’t have a warranty on it to get one if anything was to happen ( % 13.64) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I had a vehicle protection plan before and didn't do the shopping the last time ( % 0.00) I just took what the used car dealership that I got the vehicle from had and it wasn't a very pleasant experience ( % 95.33) So it took me a while to even decide to go through with an extended coverage ( % 0.00) I shopped around this time and when I went on a Google search, Carchex came up as one of the top companies ( % 50.00) They had better reviews than another provider I was considering ( % 50.00) I decided to get their policy because of this plus the fact that their specialist was very professional, persistent, and followed through a lot with me ( % 13.00) He understood that I worked mostly throughout the day and that I'm not able to speak during regular business hours ( % 8.33) I had no problem as far as purchasing the plan was concerned ( % 10.00) However, I haven't had to utilize the plan yet so I won't know how good they'll be until there's a problem on the vehicle ( % 70.00) It was a pleasant purchasing experience ( % 73.33) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , They were very kind and answer all my questions ( % 78.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , Their protection plan is valuable for the type of car I have ( % 0.00) Everything went okay with CARCHEX and I would recommend them to a friend ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I have purchased a brand new car and I needed some coverage just in case anything happened to it and I found Carchex to be cheaper than other companies ( % 0.57) I talked to several protection specialists and they had a bidding war until I decided to go with Carchex ( % 0.00) They also answered more than enough questions that I had ( % 25.00) I'd recommend Carchex to friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , If you got a car you want and you want to keep it nice, maintain it, and be able to drive it, then I suggest having a protection plan to anybody ( % 55.00) I've got a nice vehicle and I want to keep it that way ( % 60.00) I called Carchex when it came up on Facebook and the guy I talked to was very polite and explained everything pretty much down to detail ( % 9.81) It was fantastic and a very pleasant experience ( % 67.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , Purchasing a plan from CARCHEX was great ( % 80.00) The representative was good and he thoroughly assisted me and still does ( % 70.00) I'd recommend CARCHEX to others ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , It was easy to sign up ( % 43.33) They called and walked me through the plans they offer ( % 0.00) The representative was friendly ( % 37.50) The main thing is I'm covered before something were to happen ( % 16.67) I would definitely recommend Carchex ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , Having a protection plan is very valuable ( % 20.00) Carchex cover the things that I needed covered more so than others ( % 50.00) Purchasing it was a little easy-going ( % -18.75) I also enjoyed it ( % 50.00) Stephanie, the protection specialist, assisted me % and explained everything that I ask ( % 0.00) I had questions and she answered them professionally and thoroughly ( % 10.00) My experience was great ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , My car is six years old now and maintenance on it is high that's why I looked for an extended warranty and chose CARCHEX because their rating is very high ( % 15.60) It was also recommended by BMW Blog ( % 0.00) Signing up was very easy ( % 56.33) The process took less than hours ( % -16.67) I called, they gave me a quote and emailed me right away ( % 28.57) I got back with them later that day and got what they promised as far as the mileage on my car ( % 3.33) Their specialist was very friendly, knowledgeable, customer-oriented, and more than accommodating ( % 49.38) I didn't know what the procedure was going to be and didn't have all my stuff with me, but he was patient and gave me time to get my credit card ( % 0.00) I'd recommend them to a friend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I had a warranty before and I just wanted to continue with another warranty ( % 0.00) I looked into Carchex and they seemed like they had a pretty good reputation ( % 47.50) After doing some research I figured they seemed to be a decent company to deal with ( % 16.67) The protection specialist was very knowledgeable, very easy to talk to, very nice person to deal with ( % 51.44) She explained the benefits pretty well ( % 25.00) She could answer any questions I had ( % 0.00) I got the paperwork in the mail very promptly and it was within the range that they said it would be there ( % 20.00) The package was put together very nicely, seemed to be pretty informative ( % 51.50) There's not a lot of extra jargon in there that nobody seems to understand ( % 0.00) Everything seems to be very easy to deal with in the company, so far ( % 33.17) Carchex has an easy plan to comprehend with fair rates ( % 56.67) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , Our car has been in the shop for weeks and we were hoping someone will help us pay so we decided to look into getting extended coverage ( % 0.00) Getting a plan from Carchex was pretty easy and their specialists were very helpful ( % 29.44) Overall, we would give Carchex % ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , My coverage ran out ( % 0.00) I let it go for a while and I thought, I better get another policy ( % 50.00) Carchex is the first one I checked and it sounded okay to me, so I thought, "Give it a whirl ( % 37.50) " Purchasing it went fine - everything happened in a few minutes ( % 10.83) The man was very courteous and helpful ( % 78.00) Thank you Carchex ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , Signing up with Carchex was great ( % 80.00) I already got the package in the mail and everything looks good ( % 70.00) I did have a job loss but that's going to be taken care of ( % 0.00) I am on the month to month for the month, ,-mile warranty ( % 0.00) Everything's going great ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , The person that I started the contract with was very helpful in explaining how everything worked and the cost of it ( % 20.00) I haven't made any claims yet but so far I've had a pretty good experience with them ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , If my vehicle has some problems, I wouldn't need no added money to pay and get it fixed if it quits so I got CARCHEX ( % 10.00) Signing up was all right and pretty easy ( % 32.30) Specialists were courteous and answered questions that I have asked ( % 60.00) It's valuable having a vehicle protection plan because I have to have a vehicle running every day ( % 0.00) What stands out in my experience is their services and the way they talk to me ( % 0.00) I'd recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I had a great experience purchasing CARCHEX ( % 80.00) I decided to look into acquiring extended coverage for my vehicle because of the sales technician ( % 0.00) The young man was very helpful to me ( % 15.00) He did a good job of selling the service to me ( % 70.00) My overall experience with the service has been great ( % 40.00) I would most definitely recommend the company to my friends ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I looked into getting an extended auto coverage because the one I had when I bought my vehicle expired ( % 0.00) Since my daughter had the vehicle protection plan from Carchex, I decided to buy from them too ( % 0.00) The specialist who assisted me was very professional ( % 13.00) Having a vehicle protection plan is important because you don't know when you're going to need a service ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , A Mercedes can give you a big problems when they break down so I looked into getting a warranty ( % -7.78) I chose Carchex over the others because what they offered was better ( % 50.00) My experience when purchasing vehicle protection from the company was great ( % 80.00) Everybody was friendly here and they answered every question that I had ( % 37.50) I am extremely satisfied with them ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I had a new Toyota, it went up to , miles and the coverage expired so I just called them to make sure I had coverage because with some of that electronic crap, it gets expensive ( % -16.59) I did a little research and Carchex had a good rating ( % 25.62) The Better Business Bureau rated them pretty well ( % 37.50) I'd read a couple of reviews on them, they were pretty good ( % 47.50) Purchasing a protection plan from Carchex was fine ( % 41.67) I did it online and then they called me back ( % 0.00) So I ended up speaking to someone and he walked me through everything they offered and he wasn't pushy ( % 0.00) I picked out what I wanted and I put it on this new truck that I've got now ( % 13.64) It only has , on it but he didn't carry this over ( % 0.00) I find having a protection plan to be very valuable--you could be a thousand miles away when your car breaks down ( % 2.22) You never know what's going to happen ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I had no problems with Carchex ( % 0.00) They're very helpful ( % 20.00) I bought the extended coverage for our vehicle because we're coming up to nearly , miles and I needed it ( % 10.00) For me, it's very valuable to have a vehicle protection plan ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I just bought my truck and I need an extra warranty ( % 0.00) It so happened that Carchex sent me an email so I called to find out what they have to offer ( % 0.00) The Carchex specialist was very plain, he made everything plain so I could understand what it is that they offer ( % -24.64) First he wanted to know what I was looking for and then he told me what they have ( % 25.00) He was pretty good ( % 47.50) I feel they thoroughly assisted me ( % 0.00) He explained to me the protection and what is covered ( % 0.00) Having a vehicle protection plan is very important ( % 52.00) Especially when you get your car fixed and all the money would come out of your pocket, its very good to have vehicle protection ( % 33.67) I would recommend them to a friend ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I found CARCHEX online through a google search ( % 0.00) I was contacted by David ** for help with extending the warranty on my Chrysler Ltd ( % 0.00) Mr ( % 0.00) ** was very professional, knowledgeable and gave me great guidance and insights on how CARCHEX could meet my needs ( % 46.50) After speaking with him, it was not necessary for me to seek assistance from any other company ( % -6.25) I was satisfied with the service, price and ease of signing up with CARCHEX ( % 50.00) Although I have not had to use my new warranty services, I look forward to the efficiency of the claims process should any issues arise ( % 13.64) I highly recommend this company ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , Having a vehicle protection plan is very valuable to me ( % 20.00) I liked what I read online about CARCHEX and the person I spoke to did a good presentation so I trusted him ( % 65.00) Based on the sales experience, I would recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I have an expensive car with , miles on it ( % -50.00) A gentleman from Carchex sold me the product on the phone ( % 0.00) I haven't used it for anything yet but I looked over everything and it looks great so far ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , Purchasing the vehicle protection plan has been good so far ( % 40.00) I signed it online, received the paperwork and also asked me to sign a form which I didn't because I thought that I already did ( % 0.00) It was pretty simple ( % 12.50) It's very valuable to purchase a vehicle protection plan especially with the rising cost on my BMW because that's something that is good if it's an emergency ( % 30.00) I did different comparisons and the deals as far as the price and the customer service of CARCHEX was better over different providers ( % 15.00) But the main reason why I switched was because of the representative ( % 16.67) Their protection specialists were courteous and what made a big difference is that they knew what they were talking about as far as pointing out the benefits of going with CARCHEX in comparison to the competitors ( % 23.33) Overall, I've had a great experience with CARCHEX ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , My car is wasting almost $, and I wanted to get rid of it ( % 0.00) I didn't want to keep it if something comes up but somebody told me about getting an extended warranty instead of getting another car, so I looked into it ( % 0.00) I initially wanted to go with another company but when I researched them, I found out they have a pending lawsuit in Philadelphia so I dropped them ( % 0.00) I looked up CARCHEX on Google, liked them and called them ( % 60.00) The salesperson I talked to was really helpful so I ended up buying the warranty from them ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I opened a mail saying that my coverage had expired so I called them ( % 0.00) They had offered some really good details about how CARCHEX happen to cover everything ( % 70.00) That's where they got me and I took an interest in it ( % 0.00) I had it before and I said, "Why not keep it going?" I have a brand new car and I know it's better to be safe than sorry ( % 15.91) I worked so hard for the car and I would rather make sure it's covered ( % 10.42) It's like my baby so I want the best for it ( % 100.00) The specialist I talked to assisted me thoroughly ( % 0.00) We talked for almost an hour and he did his job very well ( % 20.00) He told me of the benefits for my car and for myself ( % 0.00) The guys from CARCHEX have been very good to me too ( % 91.00) Tim helped me with everything ( % 0.00) I was busy and I went to him and reported on a tire ( % 10.00) I didn't think it was worth it for me to pay $ and would rather get someone fix it in the junkyard ( % 30.00) But they took care of everything ( % 0.00) I made a call and everything was dealt with withing hours ( % 0.00) Overall, everything was good with CARCHEX ( % 35.00) They were very nice, polite, thorough, and efficient ( % 78.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I wanted an extended warranty and I had an excellent experience when I went to CARCHEX ( % 100.00) So far, I have yet to see how smoothly everything goes if I ever do get them involved but I've got everything in writing ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , Having a vehicle protection plan is very important ( % 52.00) If you don't have money and something happens, it costs a lot ( % 0.00) I just bought a Camaro and it is a few years old so I wanted to be safe than sorry ( % -2.50) And it was cool that CARCHEX sent me something in the mail because I wouldn't have known how to go about it ( % 35.00) One of the representatives there explained everything to me, made sure I understood and gave me his number to call if I have a concern ( % 50.00) It was a cool and informative call ( % 35.00) He also told me some of their perks and would give me a discount if I recommended someone ( % 0.00) My experience with CARCHEX was thorough and to the point ( % 0.00) It was everything I was looking for ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , Before making the purchase, I first compared CARCHEX with somebody else and they ended up to be rated higher, so I called them back ( % 16.67) Their sales representative had a lot to do with me calling them back ( % 0.00) When I called back, I asked for him specifically and he made me understand everything about the policy ( % 0.00) He was very helpful and polite ( % 20.00) Also, I love that CARCHEX covers mostly everything on the car, which is for the best because who knows what's going to happen ( % 66.67) I've even referred them to CarMax, the place where I bought my car ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I bought two cars for my kids and went online to look for an extended coverage ( % 0.00) I found that CARCHEX was one of the top recommended vehicle protection plans so I purchased two policies from them ( % 50.00) The protection specialist who I talked to was impressive ( % 100.00) She was very professional and nice ( % 36.50) She did a good job and I was satisfied with CARCHEX, so I'd recommend them ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I had just purchased a car in July and I had got her nose bent ( % 0.00) That's why I acquired an extended coverage for it ( % 0.00) I had no problem with Carchex when I purchased the vehicle protection plan ( % 0.00) The salesperson was very knowledgeable ( % 20.00) He knew everything about the company and he was very pleasant and nice to me ( % 77.67) I appreciate his service ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , I decided to acquire an extended coverage for my car from CARCHEX to make sure everything is good when it needs to be checked or updated successfully to ensure the car is properly working fine ( % 47.33) And also the expense coming out of my pocket because the amount is gonna go up for the years to come ( % 0.00) The gentleman from CARCHEX made me feel very comfortable with the plan I accepted and paying for ( % 52.00) He gave me an advice and told me all the available opportunity that I have with my warranty ( % 40.00) The cars these days are very expensive to maintain so having the vehicle protection plan is very valuable ( % -22.50) I definitely need the warranty for having a car at a certain amount of mileage and be able to take it to the dealership and make sure it is properly fixed instead of going to another local mechanic ( % 21.90) It's a wonderful experience with CARCHEX ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/10
Original review: Oct ( % 37.50) , The vehicle I had was out of warranty, so I decided to get one and saw CARCHEX’s endorsements, as well as third party statements about them, and found nothing but positive remarks ( % 11.36) CARCHEX did well ( % 0.00) They were not aggressive -- they let me make the decision in my time, not theirs, and they were very professional on the phone ( % 13.00) They’re super, and I’ve already recommended them to someone ( % 33.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , It was pretty easy to buy the protection plan with CARCHEX ( % 34.17) The protection specialist I spoke with was fine and assisted me ( % 41.67) Having the warranty is very valuable and I would recommend CARCHEX to a friend ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , It's best to have an extended coverage for my vehicle if something should go wrong, so I purchased a vehicle protection plan through CARCHEX ( % 25.00) Their sales rep was a great guy and a good agent for me ( % 75.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , Buying the protection plan was really easy ( % 43.33) Everything went perfect and really fast ( % 60.00) When the protection specialist did it, I was on my way to work ( % 0.00) It only took us like or minutes and she explained everything to me then I got the ,-mile warranty ( % 0.00) Having it is extremely valuable ( % -12.50) It feels much better now that I have the protection and I would recommend it to a friend ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , The lady from CARCHEX who called us was persistent, but in a good way ( % 70.00) My fiancé and I work a lot, so I had to ask her to call me back, and every time I did, she would call me back ( % 0.00) I also didn't want her to talk to my fiancé because I knew that if he would tell her all the great things about it, he would do it, and she was very patient with us, and answered all of our questions, and made us feel comfortable ( % 46.67) She was really nice, so I would definitely recommend them ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I had a protection plan and it was expiring ( % 0.00) So I was making sure I have an extended coverage and got Carchex – it was easy ( % 46.67) The sales representative thoroughly assisted us and did a great job in explaining and answered all my questions ( % 80.00) I will recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I checked two or three places and liked the extended coverage of CARCHEX, so I bought it ( % 60.00) Their sales reps were mostly friendly and able to answer my questions, but I had to pry with some of the questions ( % 43.75) The specialist didn't thoroughly assist me in all of my questions ( % 0.00) I took the clause on electronics and made sure they were covered, but it didn't address stuff like bills ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , Lihn was amazingly easy to work with ( % 43.33) Great experience ( % 80.00) She is so kind and knowledgable ( % 60.00) Keep her! Good help is hard to find! ( % 16.77)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I got extended coverage because I bought a vehicle that has a few thousand miles on it and I just wanted protection in case something happens immediately ( % -20.00) Purchasing the protection plan from CARCHEX was easy ( % 43.33) The individual who took my order was nice and he did good ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , When I financed my vehicle, I only bought a limited warranty for it ( % -3.57) And when I was going to trade it in about a month ago, they wanted me to pay $, to get a big truck ( % 0.00) So I figured it would be wiser to extend my warranty and finish paying it off ( % 0.00) It was pretty easy buying a protection plan from CARCHEX ( % 34.17) Jason went over the different packages, and we did it all within two or three days ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , had an older vehicle and I didn’t want to get a newer car ( % 16.67) I needed the insurance for my car because it’s valuable if anything should happen to it ( % 0.00) I found coverage companies, but didn’t qualify and with Carchex, I qualified ( % 0.00) It was easy getting the protection plan ( % 43.33) The protection specialists were very courteous and friendly and answered my questions pretty good ( % 52.63) Everything has been going pretty good so far with Carchex and I would recommend them ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I’ve never had an extended warranty on a vehicle before because I’ve never had one that is this sophisticated ( % 50.00) It’s got the turbo boost and it’s got other things that are more complicated than normal vehicles that I’ve had in the past ( % -4.50) So I thought Cachex would probably be a good insurance policy ( % 70.00) However I wouldn't get it for my older Ford truck since it is too simplified ( % 16.67) But if I buy new ones in the future and they are so sophisticated that normal mechanics can’t work on them and I have to take them back to the dealership, then I would ( % 15.73) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I had a good experience with CARCHEX ( % 70.00) Neil, the protection specialist, was very courteous and helpful ( % 78.00) I'd recommend CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , Purchasing a vehicle protection plan from CARCHEX was an easy process, however I had to call back and check on things because we didn’t go through everything, but it was okay ( % 31.11) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , Having an auto protection plan is valuable - anything can go wrong anytime and stuff on cars nowadays are very expensive ( % -57.50) And since CARCHEX was the first one to answer my emails and requests, I went ahead and purchased an extended warranty from them ( % 25.00) ( % 0.00) ( % 0.00) it was very easy ( % 56.33) I got the Titanium level coverage so I got more of everything ( % 50.00) For a few extra dollars more, I was able to add high-tech gadgets in my car which the Titanium didn't cover ( % 20.00) Currently, we're still in the process of making the changes ( % 0.00) Someone's supposed to call me back this afternoon, but no one's called yet ( % 0.00) I'm still waiting for the paperwork to cancel one policy so I can start with another ( % 0.00) That part's a little confusing because just by adding some on, I have to cancel all policies and start all over again ( % -24.38) But overall, it's been good with CARCHEX and I'd recommend them to others ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , So far everything has been great! The true test will be if I ever need to use the service contract ( % 48.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I think it is very valuable to have a vehicle protection plan so I acquired an extended warranty through CARCHEX ( % 20.00) Purchasing it was pretty easy, although I haven't really had any service yet with them ( % 29.44) The protection specialist I spoke with thoroughly assisted me and were able to answer all my questions ( % 50.00) Overall, I don't have anything out of the ordinary with my experience with CARCHEX - it was fine ( % 5.56) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , Car warranty - Pleasant and painless experience ( % 73.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , The protection specialists from CARCHEX were good ( % 70.00) They gave me a good quote and I'm happy ( % 75.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , We just started our plan with CARCHEX and so far, everybody’s been helpful ( % 10.00) I was trying to inquire about a problem that we have that recently popped up and I tried to talk to someone but I kept getting interrupted by different things, not back there but here ( % 0.00) So, it’s been good ( % 70.00) Jeffrey, their specialist called us when it was convenient for us, and when we couldn’t answer the question he wanted, he gave us more time to think about it, and I feel comfortable with my plan so far ( % 33.33) You never know when a problem occurs, but at least we have the notion that we have coverage, and it makes us feel comfortable ( % 5.00) I’d recommend CARCHEX to anyone ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , The warranty on my luxury vehicle was about to run out so I got an extended coverage from Carchex since it's the smart thing to do ( % 21.43) They have the best rating and reviews and their rep explained what the plan was and answered all my questions, so purchasing it was seamless ( % 55.00) Moreover, the specialist I spoke with was very pleasant and knowledgeable ( % 95.33) Having a vehicle protection plan is very important especially if the repair is gonna be costly ( % 26.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , CARCHEX was wonderful, easy, and quick ( % 58.89) The rep who helped me was really thorough ( % 20.00) I liked that I was able to choose my billing cycle and that they have various products available ( % 37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , Purchasing the protection plan from CARCHEX was a very easy process ( % 56.33) The guy I talked to was very informative ( % 20.00) He helped me every step of the way and answered every question I had ( % 0.00) I looked forward to talking to him again ( % 0.00) He called me back and we made a deal ( % 0.00) I would definitely recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , My wife wanted an extended coverage policy for our vehicle and it's extremely valuable to have one ( % -12.50) She received a letter from CARCHEX and so we purchased from them ( % 0.00) It was an easy process ( % 43.33) The protection specialists were wonderful, very knowledgeable and explained things thoroughly ( % 60.00) They were very good ( % 91.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , The protection specialist I spoke with at CARCHEX was good and helpful ( % 70.00) They definitely have good customer service ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , Purchasing our protection plan from CARCHEX was a very easy process ( % 56.33) Wynn, the customer service representative, helped me figure out the best option that was suitable for us ( % 77.50) She was very helpful and patient, and she was able to thoroughly go over the options, details and coverage ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I needed a protection plan for my vehicle and my husband told me to call CARCHEX ( % 0.00) Purchasing the protection plan from them was an easy process ( % 43.33) The protection specialist was very knowledgeable and had an answer for everything ( % 20.00) I was well pleased with him ( % 50.00) I just got the policy and I'm happy with the way it all started ( % 80.00) It was a good one, I hope it stays that way ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , It was very easy getting an extended coverage for my vehicle through CARCHEX ( % 56.33) They have very nice people and they don’t call you, hound you and get belligerent and nasty ( % -11.00) It was a good experience ( % 70.00) These folks have a product that I want and I have a need for so it was a good match ( % 70.00) There wasn’t any pounding or “was that too expensive? Okay, here’s another one ( % 0.00) ” I may be a grassy old man but I just enjoy being honored at the fact that I know more or less what I’m after ( % 20.83) I don’t have to be sold anything ( % 0.00) They are personable, friendly adults who really know what they're talking about ( % 28.75) I'd recommend them absolutely ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , My experience with the rep from CARCHEX was very good ( % 91.00) He was fantastic ( % 40.00) He did great customer service and explained everything very well ( % 50.00) He was great but I haven't had the chance to use the warranty yet ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I've purchased several warranties from CARCHEX ( % 0.00) It was simple as can be ( % 0.00) I called and told the specialist what I wanted ( % 0.00) He emailed it over, and I called an hour later to finalize it ( % 0.00) The experience was nice and easy and the protection plan was reasonably priced ( % 41.11) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I get extended coverage for all my vehicles and I went with CARCHEX because I didn't want to go with the people I've been using before ( % 0.00) And CARCHEX is just what I wanted ( % 0.00) I had no problems with them ( % 0.00) I'd recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I purchased the warranty from CARCHEX because the guy who called me was very persistent; he followed up with me every time I asked to have a follow-up and sent me emails ( % 20.00) Just seeing that that person was persistent with matters, then I’m gonna do business with him ( % 0.00) I know nothing really much about the service or anything yet but because of him who was willing to reach out to me every time I asked ( % 22.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I bought last April a truck that had less than , miles and has no problems right now, but anything is possible so I decided getting an extended coverage especially on a vehicle of that age ( % 2.38) Purchasing the actual protection plan from CARCHEX was an easy process ( % 21.67) They were willing to work with me ( % 25.00) They waited for a month and a half until I got everything in order and can make the payment ( % -16.67) They called me when I asked them to call me ( % 0.00) I would definitely recommend them to a friend ( % 0.00) I actually know plenty of people that have had them in the past, and for the value they got off from it ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , My experience with CARCHEX was great ( % 80.00) They are cheaper than what I had from CarMax ( % 0.00) It was also very easy to purchase the vehicle protection plan and their protection specialist explained everything ( % 56.33) I'd recommend CARCHEX to a friend ( % 0.00) It's a great service ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I registered both with Endurance and Carchex ( % 0.00) Carchex was much more prompt, am bit peeved than Endurance in not eager for my business ( % 50.00) Mr Stephan ** knows how to close a deal ( % 0.00) His after sales service is quick ( % 33.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I looked into getting an extended coverage policy for my vehicle because BMW's are expensive ( % -50.00) I searched extended warranty providers on Google and CARCHEX was the number one, so I went with it ( % 0.00) It was very easy to purchase the vehicle protection plan from CARCHEX ( % 56.33) Christina, the protection specialist I spoke with when getting signed up, was very informative and helpful ( % 20.00) She walked me through everything, so it was a very enjoyable experience ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I'm driving a BMW and I find it very valuable to have a vehicle protection plan ( % 20.00) When I bought the plan from CARCHEX, the sales process was very easy and the people were very helpful in breaking down the process to me and explaining the differences of the plans ( % 20.26) Also, their representative was very knowledgeable on what he was selling ( % 20.00) He also made himself accessible; I kept calling him and he was there and answered all the time ( % 37.50) So, I'll recommend CARCHEX to a friend and family members ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I was searching for extended coverage providers in the market because my plan on my current vehicle was expiring ( % 0.00) I looked at a few of them and I think CARCHEX had the best coverage based on paper so I signed up with them ( % 40.00) Buying the plan was easy, and they told me that the coverage I purchased was covering everything for the price that I was paying ( % 43.33) And then all of a sudden, after I got the policy, they told me that it didn’t include everything ( % 0.00) There was some optional things that it didn’t include, and I had to pay additional for that ( % 0.00) I was pissed off and it was a little disappointing through the process ( % -39.38) But other than that, everything else with the sign-up and initial process was okay ( % 12.50) I just got the plan and I haven't filed a claim so I can’t tell that much about the actual program ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , My factory warranty was set to expire soon so I acquired an extended coverage from Carchex ( % 0.00) Purchasing was easy however I felt I should be able to do all completely online but it was nice to talk to somebody about what was covered under certain plans since I'm not reading mostly off of the PDF from the website ( % 39.13) Meanwhile, the protection specialist I spoke to was a nice and courteous guy ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , The service I received was very good ( % 91.00) Rodney was very helpful, pleasant ( % 46.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , My car is a and I'd like to keep it around for a while and things tend to start going wrong about this time or later ( % -25.00) I had an extended warranty on it after the original factory warranty ran out and I'm sure it actually runs until , but I moved and can't find it ( % 29.17) I just didn't want to be without coverage ( % 0.00) CARCHEX called me and I looked for my previous warranty and couldn't find it, so we got in touch again and I went ahead and got another ( % -16.67) I had several other calls but I looked them up and was satisfied that it was legitimate and had a good reputation ( % 26.88) The protection specialist was very personable, struck a good balance between following up without hard sell or pushing (I don't react well to that) ( % 15.21) He gave me information and let me do my research and then got back with me and everything went very smoothly ( % 26.00) I appreciated that ( % 20.00) He handled it very well ( % 20.00) If I had as good an experience if I need to use them, it would be wonderful ( % 85.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I talked to one of the guys from CARCHEX a bunch of times to think about what was best for my car ( % 100.00) I signed up with them afterwards because vehicles fall into pieces sometimes, so at least I need some help with it ( % -30.00) I'd rather pay $ a month than have to pay a big thing at one time ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , Having a vehicle protection plan is necessary with the prices of repairs going up ( % 0.00) The one I have was about to run out ( % 0.00) At the time, CARCHEX called so I chose them as I don't have time to be looking at others ( % 0.00) Purchasing their actual protection plan was fairly easy ( % 21.67) The protection specialist thoroughly assisted and answered all of my questions but I haven't received the policy yet ( % 0.00) I thought one was supposed to come in the mail ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , Vehicle protection plan is one thing that you don't realize its value till you need it ( % 0.00) I was looking around for vehicle protection plans and I know there's a lot of them out there ( % 0.00) Then I happened to come across CARCHEX and it looked like the one I wanted, so I went for it ( % 0.00) I can say that the experience purchasing was pretty easy ( % 34.17) The protection specialist I spoke with was courteous, friendly and knowledgeable ( % 48.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I like everything with CARCHEX ( % 0.00) Purchasing the coverage was easy and my adjuster's cool with people ( % 39.17) I like him and he was really good on the phone ( % 70.00) He handled everything well ( % 0.00) I didn't have a problem with anything at all ( % 0.00) I'd recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , The gentleman who call was very polite and informative ( % 20.00) He was very eager to point out the high points of having the coverage and explained most of the coverage on the phone with me ( % 28.67) I am looking forward to reviewing the information that he sent to me ( % 0.00) I will be excited to how close this really is ( % 28.75) Thank you! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , A vehicle protection plan is very valuable ( % 20.00) I wanted to extend the coverage for my vehicle because my original coverage was about to run out ( % 37.50) The protection specialist from CARCHEX told me everything and what the price was going to be ( % 0.00) I told him I have a little time left and to call me back in about a month and a half, and he did ( % -8.85) He was just on time and very cooperative with me ( % 20.00) I had no problems with him ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , When I bought our used car I knew I needed to get an extended warranty to protect it ( % 0.00) I shopped around, and finally settled on Carchex ( % 0.00) About / weeks after purchasing my service plan I start having problems with both the air conditioner (covered according to contract) and my fuel gauge (Been told to fix it ( % 0.00) I need to replace the fuel pump, which also according to contract is covered ( % 0.00) ) while the fuel sending unit was throwing codes simultaneously ( % 0.00) I realized that there was the waiting period, and waited till after the days to even attempt to have it repaired or even looked at ( % 0.00) My service manager told me when he called with what was needed, both components were covered, but by that time in the day they didn't have time to work on any of it, so I took my car with me & made an appointment to come back ( % 0.00) After the fact, the warranty company called them to have an inspector come out ( % 0.00) When all was said and done, they are claiming that the air compressor is a pre-existing condition, and the fuel sending unit is all that needs to be replaced to turn the check engine light off, and that isn't covered ( % 40.00) Sorry, I don't buy it ( % -50.00) I know timing sucks that I've had the policy for such a short amount of time and I'm already having to use it, but this is the reason I purchased the policy in the first place, and when your AC goes out while you're weeks pregnant in + weather only to be told that it's a pre-existing issue--when it was working perfectly until about - weeks ago--so they won't cover it doesn't work for me ( % 18.33) I'm so glad I didn't go get a rental car while I waited on the repairs or I'd be in the hole for days now for a rental car waiting on the warranty company to communicate ( % 50.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I got an extended coverage because my vehicle has been since and has , miles on it ( % 0.00) Carchex was the first one that popped up when I looked up on it, so I went there ( % 25.00) My concern was after reading through the whole warranty scenario, there are more reasons for them to deny versus to approve on what is covered ( % 35.00) The person who assisted me represented Carchex well ( % 0.00) He was a fabulous guy ( % 40.00) I really appreciated him for his professionalism ( % 20.00) He was persistent because it took him a few days to get a hold of me and then follow up ( % -20.00) I had faith in what he was telling me ( % 0.00) I would recommend their customer service ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , My uncle told me that it would be best if I get an extended warranty for the vehicle we purchased since he also has the same warranty from Carchex ( % 50.00) It was easy purchasing the protection plan from them and their specialists were very pleasant and informative when I spoke to them on the phone ( % 69.33) It's very important to have a protection plan for my vehicle so I would recommend Carchex ( % 52.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I received a letter from CARCHEX in the mail ( % 0.00) I checked into it and they told me what they covered ( % 0.00) I was also told they offer roadside assistance and rental car service if I need it in case something happened ( % 0.00) I thought it's something I got to have because I got a vehicle that is ( % 0.00) My truck's nice and is in a fairly good condition but mechanic work is going to be expensive ( % 26.67) Purchasing the plan was easy ( % 43.33) I was skeptical at first when the salesman wanted a credit card since I've never heard of this company but I went on ahead and did it ( % -12.50) I'd recommend it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I got a CARCHEX extended coverage to have my car on the safe side ( % 50.00) When I bought the protection plan, their rep was able to answer all my questions ( % 50.00) However, he didn't get down to the coverage of the warranty ( % -15.56) But other than that, the process was easy and I'd recommend them ( % 15.42) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , We had over a hundred thousand miles already on our Escalade so I decided to get an extended coverage for it ( % 0.00) I found CARCHEX online and it's been good so far ( % 40.00) The sign-up process was really easy and Kevin, the man that I spoke to, was top-notch ( % 71.67) I'm still waiting on the contract to come in ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I couldn’t get a used car warranty through a dealer since it was bought from an individual so I got an extended coverage policy ( % 0.00) I looked through the internet and CARCHEX seem to be the better one ( % 50.00) The purchase process was easy and the protection specialist, Ian, was very pleasant ( % 69.33) I knew exactly what I wanted and he was able to crank it up for me ( % 37.50) I would recommend CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I was really informed about this type of insurance ( % 20.00) I will definitely recommend Carchex to my family and friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , Considering the cost of repairs if anything were to go wrong with my truck is very expensive so a vehicle protection plan is very important ( % -21.00) CARCHEX gave a decent deal and I took it ( % 16.67) Their protection specialist is very helpful and I'd recommend them ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I bought a protection plan from CARCHEX because my warranty was getting ready to expire ( % 20.00) Purchasing from them was a very easy experience ( % 56.33) The specialist was great and was very professional ( % 46.50) He gave me all the information I needed to know ( % 0.00) I like that they also made it affordable unlike other warranty companies who want a big chunk down at first ( % -0.76) With CARCHEX, I didn't have to come up with a lot of money upfront ( % 0.00) I like that quality in the month to month basis, too ( % 0.00) They did good ( % 70.00) I'd recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I read and saw advertisements in the internet so I decided to get an extended coverage for my vehicle via CARCHEX ( % 0.00) Everything went fine and it was easy purchasing the protection plan from them ( % 42.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I had a ’ Chevy Tahoe and at , miles, the alternator went out and at , the transmission went out ( % 0.00) An extended coverage is definitely worth having ( % 30.00) The dealer also recommended that we get an extended warranty before we even left the parking lot ( % 0.00) I’ve replaced a number of parts on the truck already myself and it's easy maintenance but when it comes to transmission then that’s definitely something I need the extended warranty for ( % 21.67) So I did some research on the Internet and CARCHEX seemed to have higher reviews and remarks than many of the others ( % 37.50) The sign-up process and everything was very smooth and very easy ( % 54.17) I've not had any problem ( % 0.00) Everything was explained to me and the packet has come in ( % 0.00) I haven't had to use the extended warranty yet but I’ve already had one of these plans before on a previous vehicle and it was wonderful so I’d recommend CARCHEX to anybody ( % 41.67) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , My other warranty was up and I wanted to keep the car for a few more years, so I thought an extended coverage would ease my mind if something happened ( % 5.83) The CARCHEX sales rep who called me was very helpful and seemed very informative ( % 20.00) He told me no matter where I am at, they can do it and I can take the car wherever I want as long as it's a certified mechanic ( % -5.00) He also told me that he would be the one that would be servicing me all the time, which was a peace of mind ( % 0.00) Having a protection plan is valuable for me because I travel by myself a lot and I change cars every four to five years ( % 0.00) My car is four years old and I got a granddaughter who says she needs a car in a few years ( % -5.00) I thought I'll save this for them that's why I got the plan and maybe it would take it through when they would need it and won't be as expensive a car to insure for them ( % -50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , Having a vehicle protection plan is valuable to me because my car is getting older ( % 16.67) It gives me comfort to know that if something major were to happen, I have some help with getting it taken care of ( % 6.25) With the Better Business Bureau rating that CARCHEX has, it made a huge difference in selecting them ( % 45.00) Purchasing their protection plan was so easy and the customer service representative that I spoke with was phenomenal, wonderful and explained everything clearly ( % 50.83) He said he would send out information and he did ( % 0.00) It was a great experience and would recommend them ( % 80.00) As a matter of fact, I’ve talked to some friends about it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I've run through everything with CARCHEX and there's no question whatsoever - it's all good to go ( % 70.00) I'd recommend them and when my wife gets another car, I'm getting another warranty through them as well ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I like to buy - year-old vehicles and I'd buy a comprehensive warranty in case something happens and the factory warranty's already out ( % 0.00) I save a third on the car and spend a few thousand for peace of mind because there are a lot of potentially expensive things that can happen ( % -23.33) Purchasing the protection plan from Carchex was very easy and straightforward ( % 46.92) The specialist I spoke with was very professional and informative but wasn't pushy ( % 13.00) It was a good experience and I'll be back next time I buy another car ( % 23.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I've had CARCHEX for five years and am ecstatic with their service ( % 0.00) I did some research on the internet because I know people who’ve had some horrible experiences with their aftermarket warranty ( % -100.00) I was ecstatic on the fact that I was able to get a bumper-to-bumper warranty on my used three-year-old BMW ( % 50.00) I didn’t need it until late last fall when all of a sudden my car started dropping oil leaks and the window regulator started failing ( % -10.00) Then Anthony called me since he was aware that my current warranty was set to expire and asked me if I wanted to extend it ( % 12.50) I didn’t want to go without a warranty, so I ended up renewing for another three years ( % 0.00) Another selling component was how pleasant Anthony was ( % 73.33) We spoke like we were best friends ( % 100.00) I told him exactly what we were looking at and potentially with trading the car in, and he stayed patient but persistent and not wanting to push on me ( % 12.50) I will recommend CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I didn't know anything about CARCHEX until they sent me a brochure in the mail, and I needed some extended warranty so I called ( % 0.00) The protection specialist I spoke with was very good and helpful ( % 91.00) I didn't know what it did cover and he went over that ( % 0.00) I was supposed to take my car for an energy check but he told me to wait until my days so I can take it in and I don't have to pay ( % 0.00) That helped out a lot ( % 0.00) I'd recommend CARCHEX ( % 0.00) In fact, I talked to my friend and she said she's going to get it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , The guy was very nice and answer all my questions and gave me everything I was asking for ( % 78.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , CARCHEX is very professional and easy to get through ( % 28.17) I bought my vehicle three years ago ( % 0.00) When the regular guarantee had gone out, the logical thing was to get an extended warranty and I got Carchex ( % 12.50) I got the price and it was agreeable and we put it on the credit card ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , Katie was a great representative ( % 80.00) She followed up with me and kept her word ( % 0.00) She made me feel at ease ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I got CARCHEX because they assured that the warranty would get on my vehicle and if anything happens to it, it'd be covered ( % 0.00) Their actual protection plan seemed easy and the protection specialist were professional ( % 17.78) All I had to do is give them my information and pay ( % 0.00) I hope everything's legit since I haven't looked at it and still waiting on the packet ( % 0.00) So far with what I went through, I would recommend them to anyone ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , My vehicle was coming off factory warranty so I got an extended coverage from CARCHEX ( % 0.00) I got a better deal going direct to CARCHEX rather than through the dealership ( % 30.00) And purchasing the protection plan from them was an easy process to get through ( % 43.33) Having a protection plan is very valuable and I'd recommend CARCHEX ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , Though I have a very good working car and I've had no trouble with it, having a vehicle protection plan is very valuable ( % 40.33) My car has , miles on it, so I want to be sure that it's covered ( % 50.00) And since I'm on a fixed income, I can't be paying big, exuberant prices to get something done ( % 5.00) When I got a card in the mail that said that my extended warranty has expired, I called CARCHEX ( % 0.00) Then, their rep called me and I was told that warranty would be $ a month and the coverage would take effect as soon as I pay the first premium ( % 25.00) So overall, the process of getting the plan was easy and I'd recommend CARCHEX ( % 21.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I bought CARCHEX extended warranty for a used car I just bought ( % 0.00) It was easy to make the purchase and their protection specialist was nice ( % 51.67) I would recommend them to a friend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I have my last new vehicle and I'm an older person ( % 10.10) I decided that it was important to have some additional protection on my vehicle in case the warranty ran out ( % 40.00) Buying the protection plan from CARCHEX was easy ( % 43.33) I don't make a decision quickly on things, so I have to study it and their protection specialist was knowledgeable and very friendly ( % 41.04) I told him that I wasn't going to make a decision the first time we spoke together and he called me back, and we set it up ( % 12.50) I hope I won't need the protection plan but if I do, then it will be very helpful ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , My warranty for my -year anniversary Corvette had expired at , miles and I needed to get some insurance for things that could possibly go wrong with it ( % -50.00) Being a high-dollar car, something very simple could be very expensive so I purchased a vehicle protection plan from CARCHEX ( % -32.50) It was very easy ( % 56.33) The young lady that handled it was persistent, helpful and professional ( % 10.00) She gave me a lot of stuff to read so that I could figure out what I wanted to do ( % 0.00) She did an excellent job ( % 100.00) With CARCHEX, things that are going to wear out through normal use like tires, brakes, wiper blades aren't covered, but the high-dollar items are covered ( % 15.00) If they go wrong, at least I know I have peace of mind ( % -40.00) I'd recommend CARCHEX but I have not gotten my welcome packet yet ( % 80.00) The true test would be when I have to use it, which I don't plan to because the car doesn't go out that much ( % 27.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , We just bought a Mercedes, an older model, so we wanted to have some extra protection on it ( % 8.33) My husband did some research online and found CARCHEX ( % 0.00) Purchasing the plan was really easy, they were very helpful in picking the right number of years and coverage we wanted ( % 30.63) The protection specialist knew all the information about the different plans and the deductibles, so the process was pretty simple ( % 8.33) ( % 0.00)
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POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , We’ve been putting a lot of money in repairs on our car the last couple of years ( % 0.00) Because it’s a pleasure vehicle, low mileage, don’t drive it very much, our bank suggested that we get an extended warranty ( % 13.00) I liked some of the features that CARCHEX had and it’s also affiliated with CARFAX, so I thought it was a good organization to go with ( % 65.00) It was easy purchasing the protection plan from them ( % 43.33) I went with the days – on the deferral time period, as far as being able to get anything worked on if anything happens to it, in days or miles, because it’s a low mileage vehicle ( % 20.00) And so they assured me that the paperwork, when I got it in the mail, would be days and miles ( % 0.00) As far as budget, I think a protection plan is very good ( % 50.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I was buying a used car from CarMax that is known for having very expensive repairs ( % -65.00) It is a Mini Cooper and I didn't want to have expensive bills but the warranty company that CarMax uses has very poor ratings on the Better Business Bureau and a few other review sites, so I went looking for a company that I could do the warranty through that wasn't the dealer ( % -16.90) CARCHEX had very good reviews ( % 91.00) I was very hard-pressed to find any negative feedback about them online and the salesman that I talked to from CARCHEX was very helpful and gave me all the information I needed in a very timely manner ( % 7.50) The purchase easy was quite easy ( % 43.33) I chose to pay the entire policy upfront on a Visa and there was no problem with that ( % 0.00) I was even able to get a bit of a discount for paying it upfront, but I was also made aware of other options for paying it off in smaller installments ( % 15.63) It definitely has a better value than a lot of other options I was looking at and I definitely recommend it ( % 9.38) I don't have anything bad to say about CARCHEX ( % -70.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I’m looking to put a little bit of money into the truck but I don’t wanna put money into it then have some sort of a catastrophic breakdown and then can’t afford to so I got an extended coverage ( % -18.75) The protection plan protects your investments ( % 0.00) The CARCHEX protection specialist went over everything ( % 0.00) He’s very friendly and willing to answer for as far as what the issue or questions that I had because I’ve purchased warranties from other companies before and ran into problems ( % 17.81) I confronted him with those problems in case I had them here and I wanted to know what the answers would have been, and I was happy with his answers ( % 80.00) I would recommend CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , The plan purchase process from CARCHEX was easy ( % 43.33) The protection specialist was super ( % 33.33) Everyone I've talked to seem sincere in trying to help me and gave me a good deal ( % 60.00) I would recommend them to a friend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , My son's car didn't have any warranty on it when he bought it so he got an extended warranty from CARCHEX ( % 0.00) The purchasing experience was good and the specialist was fine ( % 55.83) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I've only had Charchex for days and so far our interaction with their protection specialist has been good ( % 26.67) For most of the part, I was thoroughly assisted and all my questions were answered ( % 50.00) My only concern is the expiration date as far as the miles ( % 5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , David ** was very professional, empathetic and helpful ( % 13.00) He explained everything thoroughly and took the time to answer my questions, concerns ( % 0.00) He also took the time to explain the history and good reputation of the company which put me at ease ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , CARCHEX called me and said my warranty was up ( % 0.00) And since I needed a new one, I got CARCHEX as my extended coverage provider ( % 13.64) But I worry about my payments because I haven't received my statement yet ( % 0.00) I got to pay $ a month, but I don’t know when my first statement is due ( % 6.25) Still, everything has been fine so far and the specialist that I talked to was very understanding ( % 23.89) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I have a nice car and if anything happens to it, I want to be able to keep the upkeep on it and get it fixed ( % 40.00) I got CARCHEX because it was recommended to me by the guy who I bought my car from ( % 0.00) Purchasing my protection plan from CARCHEX was easy ( % 43.33) The lady that I talked to was really nice ( % 60.00) She gave me her number to call back if I had any questions, etc ( % 0.00) She was detailed about the policy and how everything worked ( % 40.00) CARCHEX is a great company, everybody was helpful ( % 80.00) I have recommend them to other people that I know ( % -12.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I've had CARCHEX for four years and I decided to renew it ( % 0.00) It was a good coverage ( % 70.00) I've got a Ford Expedition and they're not cheap to work on if something happens ( % -20.00) It's got over a hundred thousand miles on it ( % 0.00) My husband's a mechanic and he does know what a transmission cost or a rear end ( % 0.00) Fortunately, I didn't have to use the insurance for any reason but as far as having the security of the repair, I would recommend CARCHEX ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , My experience with CARCHEX has been all right but I had to call them because I didn't get my documents when I signed up a while back ( % 14.29) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , When I went to check in my car because the air conditioning wasn’t working properly, they told me my warranty's expired ( % 0.00) I had to pay the whole thing and it came out to a little more than I expected ( % 10.31) It showed me that I have to protect myself for the future since anything could happen ( % 0.00) So I purchased the protection plan from CARCHEX and it was a very easy process ( % 56.33) Cathy from CARCHEX was great, she answered all my questions and any concerns I had ( % 80.00) She’s very respectful, courteous and forthright, and I appreciated that ( % 48.33) She quoted me with a great price I couldn't resist ( % 80.00) It's the best deal ( % 100.00) ( % 0.00)
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POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I want to keep my car for a couple more years and it will be good to have a policy that helps with repairs ( % 60.00) Purchasing the protection plan from Carchex was a good process although I got the wrong policy the first time I got it ( % 15.00) I wanted it to be able to cover the wheels, rocker arms, bearings and all that, so I bought the policy for $ ( % 50.00) I waited days and found out that the policy wouldn't cover that, so I had to cancel that policy and start a new policy that would cover the whole thing ( % 16.82) But even that process wasn't bad, so it's all good ( % 0.00) The protection specialist I spoke to did a fantastic job ( % 40.00) He explained it to me well and even the process of getting a new policy went smoothly ( % 26.82) They billed me, but they went ahead and added on the extra $ and started the new policy ( % 6.82) I didn't have to go through the process of repaying or waiting on that money to come back to the bank ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , It was easy and simple to purchase a protection plan from CARCHEX ( % 21.67) I spoke to a protection specialist and he was very cool, clear, and direct ( % 21.83) It was a good experience and I plan on keeping my CARCHEX plan for a while ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , Purchasing the protection plan from CARCHEX was very difficult ( % -65.00) When I originally spoke with them, they made everything sound like they will take care of me ( % 38.75) I had no problem with the man I spoke with, he answered my questions but it took about two weeks for me to receive the pamphlet which I was supposed to get right away ( % 28.57) I only had about two weeks to look it over and check it out ( % 0.00) There were a lot of things I couldn't do and too many loopholes in the plan ( % 50.00) I did have an alteration made to the truck ( % 0.00) They said, "Well, we're not going to take care of that because it's not factory authorized ( % 0.00) " Even though the factory said that's fine ( % 41.67) It's a better deal - the truck will last longer ( % 25.00) It was another way of them getting out of paying any claims ( % 0.00) It's up to me whether I'm going to take care of it or not so I cancelled ( % 0.00) I would not recommend it to anybody I like ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , The protection specialist from CARCHEX was good ( % 70.00) I didn't talk to him but he just told me what was what ( % 0.00) We'd recommend them ( % 0.00) Everything went great except for the cost that is too much and we haven’t been out of town ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , Too early to assess our experience with the warranty itself, but we had a very pleasant experience working with the sales representative and appreciate that he will be our point person as we move forward ( % 52.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , CARCHEX has been fine so far ( % 25.83) I'll recommend it to a friend or family member ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I am not the original owner of the car I bought six months ago so the factory warranty doesn't cover me ( % 37.50) I want to be protected so I got an extended coverage policy from CARCHEX ( % 0.00) Their process was very easy and the girl who attended me was very kind and helped me on all my questions ( % 67.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , My vehicle's factory warranty expired so I had to get another one ( % 0.00) CARCHEX had really good reviews and the ratings were good so I chose them over other extended coverage providers ( % 42.50) Signing up and purchasing was very easy ( % 56.33) They called me back and so far, everything went smoothly ( % 16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I had a BMW extended warranty, and after it ended they were going to charge me a lot more than what CARCHEX asked for the same protection plan, so I went with the latter ( % 16.67) I got a better deal and price with them, and their protection specialist was outstanding ( % 50.00) However, the only dissatisfaction I had was more on the administrative side ( % 25.00) The packet that they sent me in paper format was tremendously large ( % 21.43) I had to go to Staples, make it smaller, and laminate it so I could carry it in my wallet with my contract number, expiration date, and all the information instead of folding it, leaving it in the glove compartment somewhere, or losing it ( % 0.00) I wish I’d have a wallet sized card with all the info laminated to keep in my wallet ( % 0.00) Other than that, I recommend them since having a protection plan is very valuable, and my cars have as much bumper to bumper with the best plan they can, especially when my deductible is $ ( % 25.50) Nothing is guaranteed for life, but it’s a relief to know anything major that needs to be done is covered ( % 6.25) I’m very happy ( % 100.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , My warranty went out and I got a , miles in my car ( % 0.00) I'm a widow and I do a lot driving to visit family ( % 0.00) I decided that I needed a little extra protection because I'm not ready to get another car ( % -9.58) The protection specialist from CARCHEX was very nice, friendly, and helpful ( % 57.75) It was a very easy process and I would recommend them to a friend ( % 56.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , CARCHEX got an affordable price which I was able to pay off month to month ( % 50.00) It also covers everything that I need it to cover ( % 0.00) With CARCHEX, I didn't have to pay upfront like I do with a dealership ( % 0.00) I didn't get ripped off, too ( % 0.00) Their specialist was great and I have a direct number so if I need something, I can call him ( % 45.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , The people at CARCHEX answered my questions and they were helpful and courteous ( % 60.00) I'd recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , The last car I had was newer than the vehicle I have now and I know with older used vehicles you're gonna run into trouble ( % -1.11) Right now, if anything was to happen to it, I'm not financially capable of paying for repairs so I decided to get an extended warranty ( % 9.29) With CARCHEX it was easy ( % 43.33) The protection specialist kept in touch with me until I can get everything squared away and get my payment ( % 0.00) He was great and I like him ( % 80.00) He assisted me in every way and if he couldn't, he told me where I needed to go ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I got a letter stating that I need to redo my insurance before it runs outs so I ended up calling CARCHEX ( % 0.00) Their specialists were great - explained everything clearly and told me what it was they could do ( % 45.00) Having a protection plan for my vehicle is very valuable ( % 20.00) Anything could go wrong at any moment and I need to be protected ( % -50.00) I'd recommend CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I don’t want to go without a coverage plan ( % 0.00) I have known about CARCHEX through my sister and when I received their information, I called them ( % 0.00) The guy that helped me was very helpful ( % 20.00) I told them if he can wait and he did and called me back whenever I told him to ( % 0.00) He helped me out through the whole process ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I bought a new truck and wanted coverage for it ( % 13.64) CARCHEX was highly rated as a coverage provider and they were very competitive in their pricing ( % 18.00) It was easy to purchase my vehicle protection plan from them ( % 43.33) Everybody there was very professional and courteous ( % 36.50) They called back when they were supposed to call back and did exactly what they said they were going to do ( % 8.33) Having a vehicle protection plan is very valuable, especially with the used vehicle ( % 10.00) I have already recommended CARCHEX ( % 0.00) I was impressed and it went well with them ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I always buy used vehicles ( % 0.00) If they are out of warranty, I always ensure that I get an aftermarket warranty ( % 0.00) Having it in place makes me feel more secure if something should happen ( % 45.00) I did a bit of research and CARCHEX was rated number from consumer reports ( % 0.00) Looking at what people had advised helped out a great deal in deciding between CARCHEX and other companies that I was looking at ( % 33.75) Purchasing the protection plan from therm was an easy and smooth process ( % 41.67) The protection specialist was able to answer all the questions that I had and a few what-if scenarios and she was very open to getting me the information via email which I truly liked ( % 22.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , Purchasing my Range Rover's vehicle protection plan from CARCHEX was an easy process ( % 43.33) Their people were good and easy to talk to, knowledgeable in what I needed and wanted ( % 56.67) I'd recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , Purchasing from CARCHEX was easy ( % 43.33) Their protection specialists were very courteous ( % 78.00) Right now, the protection plan is very valuable and I'd recommend them but if I have a breakdown and they don't cover it, then it's not gonna be worth it in the end because I've been paying them around $, a month out of my own pocket ( % 34.64) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I purchased an extended warranty on my Tahoe recently ( % 0.00) The experience was wonderful ( % 100.00) The associate was kind and honest; exactly what I was hoping for ( % 48.33) I greatly recommend this company for any warranty needs ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , Everything was really, really good with CARCHEX ( % 70.00) I had no issues with them ( % 0.00) The personnel were really nice and helpful ( % 60.00) I do recommend CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I knew I had to do something ‘cause by the time I pay the car off, I’m gonna be retiring ( % 0.00) So I signed up with CARCHEX and everything went fine ( % 41.67) The protection specialists were real nice ( % 90.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , My Audi’s expensive to maintain, so I chose CARCHEX to cover it since it sounded good ( % 10.00) Purchasing my plan from them went fairly easy, and the person I worked with seemed like he knew what he was talking about ( % 43.33) However, once I read the paper over I realized I’m being charged way more than what I should be ( % 50.00) The prices are a lot higher than everybody else, and they said they’re going to give you $, in coverage but you’re paying $,, so it’s not worth it for me ( % 5.00) I wouldn’t recommend them to a friend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , A friend of mine told me that CARCHEX is a good third party warranty to go with, instead of getting the extended coverage directly from my BMW dealership ( % 26.67) The CARCHEX rep that I spoke with helped me throughout the whole buying process ( % 20.00) I told him I didn’t have my credit card ready to do the purchase on the spot, and he called me back the following week, and we took care of the whole thing ( % 10.00) Everything was pretty simple and straightforward ( % 20.83) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , The other coverage for my car had expired ( % -12.50) And since my car is getting older and I had to pay for a lot of repairs on my package, I've decided to get an extended warranty from CARCHEX ( % 16.67) They asked me to phone them on Labor Day, and the fact that they are working on a holiday was amazing ( % 60.00) The price they offer was reasonable and the rep I spoke with was very good and helpful ( % 55.50) He walked me through the process, told me what I had to do and what the plan covers ( % 0.00) He also answered all the questions I had when he signed me up ( % 0.00) So overall, I recommend CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , Purchasing the extended coverage plan from CARCHEX wasn't a great experience for me ( % 80.00) I've communicated with only two people from CARCHEX ( % 0.00) The specialist did good follow-up, he sold the product well but I did not hear that disclosure - that there was a -month and , waiting period ( % 70.00) I did hear the days so that didn’t make me happy when I got my contract ( % 80.00) A manager did call me back and they weren’t gonna be lenient on that so it wasn’t wonderful ( % 50.00) I would’ve liked to have been taken care of and offered at least, maybe not , miles but miles, considering the amount of miles that’s been on a year ( % 15.00) That should be relative when considering how much miles they’re gonna allow on a vehicle ( % 10.00) He should consider how much they drive ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I had , miles on the vehicle and knew that if I had problems in the future and wanted to avoid them, having a protection plan was a peace of mind for me ( % 0.00) I chose CARCHEX because they were rated by the Better Business Bureau and pretty upfront with what they had to share with me ( % 37.50) I'd recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , My experience with CARCHEX was very positive ( % 29.55) Everything was pretty straightforward ( % 31.25) They were very easy to deal with ( % 56.33) I'd recommend CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I'm satisfied with CARCHEX ( % 50.00) Purchasing the protection plan went smoothly ( % 40.00) The specialists I spoke with were very courteous ( % 78.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , My warranty expired ( % 0.00) My vehicle is in perfect shape, and I want to keep the car ( % 100.00) I'm a person who takes care of the vehicle all the time ( % 0.00) I’ve had warranty in all my cars, going back to , and I’ve only used a warranty one time ( % 0.00) Toyota told me to call CARCHEX because I wanted to pay monthly and they didn't have a program that does that ( % 0.00) The gentleman from CARCHEX that I spoke to was good, precise and very bright about what he was offering ( % 67.00) I was told that they’re rated one of the top ones and that they take care of everything that’s on the contract ( % 50.00) My only concern is that I was expecting to receive what they quote my papers, and I haven’t received anything ( % 0.00) I haven’t even received paperwork for my next monthly bill ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , My extended warranty was up on my car at the dealer, so I needed something ( % 0.00) I spoke with some people and a lot of them said to go with CARCHEX ( % 0.00) I also searched on numerous other places but something just didn’t go ( % -6.25) I have signed up for CARCHEX and the process was quite pleasant ( % 73.33) The man I dealt with told me I'll have it the rest of my car life ( % 0.00) He was very helpful, direct with everything and he made me comfortable about it ( % 23.33) Having a vehicle protection plan is ten million percent valuable ( % 0.00) I haven’t used it yet but as far as I'm concerned, I would definitely recommend CARCHEX ( % 5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I've got CARCHEX and the experience has been good ( % 70.00) I'll recommend them to a friend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I had an experience in February where I thought that my car was covered under warranty, and my warranty had expired ( % 0.00) Hence I decided to look into getting an extended coverage for my car ( % 0.00) I eventually got one from CARCHEX via a process that seemed fairly easy ( % 43.33) Carly, the protection specialist was informative and assisted me thoroughly ( % 0.00) They sent me a paper on the warranty but I still feel uneasy over CARCHEX, like it's not a good company ( % -35.00) One of the things that I didn't feel comfortable about was that, at : am, I was notified that the payment was withdrawn from my account (I told them on September that they could do the payment) - it seemed like they were a bit anxious to get the payment ( % 7.50) Also, when I went on the internet to check for feedback from the people that tried to place claims - I know they don't always put good things - but all of the negative experiences were out there ( % 20.00) I won't know for days whether or not I indeed have warranty coverage and at that point, it could turn out to be $ in a hole ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I wanted to extend the warranty on my new car so I got one from CARCHEX ( % 13.64) The specialist I talked to was good and purchasing it was easy ( % 56.67) I love the experience ( % 50.00) I highly recommend CARCHEX ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , For the security of knowing my vehicle would be covered if I ever needed it, I decided to look into acquiring extended coverage for my vehicle ( % 0.00) And I chose CARCHEX because they have good online reviews ( % 70.00) Their process of purchasing the plan was easy and their protection specialist was very informative and helpful ( % 31.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , The customer service of CARCHEX was great ( % 80.00) The gentleman was very detailed in explaining what was covered and told me that I can always reach out to them if I have any questions or concerns ( % 52.00) Although I haven't used it yet, I'd recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I was considering buying a new truck but I invested in an extended warranty with CARCHEX instead ( % 13.64) The sales representative was very patient with me and was very knowledgeable of his product and how to present them to me ( % 13.33) He answered my questions on why would I invest this kind of money in an older truck, and he was very good ( % 55.89) I'm very satisfied with my experience ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , A gentleman from CARCHEX helped me when I purchased my protection plan with them, and he made it an easy process ( % 43.33) The specialist was professional, courteous and helpful too ( % 35.00) He talked me through everything I needed to do and how things worked ( % 0.00) The company gave me a good experience, and with all the options that come with their plans, it’s a good assumption to get one ( % 70.00) I’d recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , Purchasing the plan was easy and the rep explained to me what was covered in the warranty ( % 43.33) I haven't used the plan yet, but so far, I recommend Carchex ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I did a bit of research and determined that CARCHEX was one that I felt most comfortable going with for the length of time I wanted to keep my car ( % 45.00) I like the extra benefit and the peace of mind of knowing that I have something to fall back on in the event the car needed a repair ( % 0.00) It has very few miles on it ( % -26.00) I didn't have any problems purchasing it ( % 0.00) The gentleman was very nice and explained everything to me in a straightforward fashion ( % 57.75) It was a good experience, and I would recommend CARCHEX ( % 70.00) They did a good job ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , CARCHEX's coverage terms were good and affordable ( % 70.00) Purchasing the protection plan was easy, and the protection specialist I spoke with was very nice ( % 60.67) She was able to answer all my concerns and assist me in every possible way ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , My car mileage is increasing and if something goes wrong with it, the protection plan is going to be very valuable ( % -15.00) I checked with several other coverage providers and went with CARCHEX since they gave me the best deal ( % 29.17) Also, their rep was very polite and courteous, and the process of getting the plan was easy ( % 41.11) So, I'd recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , The protection specialist from CARCHEX assisted me and answered all my questions ( % 0.00) I'm satisfied with my experience with them ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , My car had very low miles and wanted my vehicle to be protected so I looked around for an extended coverage provider and felt that CARCHEX was the best deal for me in my situation ( % 50.00) Purchasing it was pretty easy ( % 34.17) The specialists were good and thoroughly assisted me in every way ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I expect my car to take up to , miles because I take really good care of it ( % 70.00) But since the car is made in Japan I wanted to have a little extra coverage since I'm used to American-made car ( % -9.38) I got Carchex's basic plan and the guy that I spoke with wasn't like a typical salesman ( % -8.33) There wasn't much pressure when I was talking to him, and he gave me a lot of different choices ( % 10.00) I could’ve saved a lot less but I chose to cover my car for the maximum plan worth $, ( % 6.67) Also, it was a pleasant surprise to find out that there was towing assistance in the policy - even though I have AAA ( % 73.33) I would recommend them and I hope that if anything happens, everything would be covered ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I recently purchased a vehicle and the person who had it said that the warranty was expired so I had to look for an extended coverage for it ( % 0.00) I liked the warranty that CARCHEX offered and the value of it so I purchased the protection plan from them ( % 60.00) The process was excellent - very easy and professional ( % 55.44) The protection specialist was very informative, too ( % 20.00) I would recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , Received excellent help from Ms ( % 100.00) ** ( % 0.00) She was very helpful ( % 20.00) Of course I haven't had to use the warranty yet, but hope that experience goes as well ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , My vehicle was getting older and Toyotas are expensive to fix, so I wanted to go ahead and do something when I needed it and CARCHEX just looked the best ( % 22.22) I read all their reviews online and they were all good ( % 70.00) Purchasing the protective plan from them was very easy ( % 56.33) The specialists were really informative and helped me make the final decision ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I’m not the person that knows a lot about cars and although I have a friend mechanic, I can’t really rely on him if we’re having long drives as almost every week, we have to go somewhere else ( % 7.50) What if something happens to the car and then I’m almost out of coverage? Having a protection plan is a peace of mind and I want to drive my car safe ( % 50.00) I was reading about the comments and reviews of different extended coverage providers and CARCHEX has one of the best ( % 50.00) They have a good deal, too ( % 70.00) Purchasing it was pretty easy ( % 34.17) The specialist I spoke with was pretty helpful and explained a lot to me ( % 25.00) I'm happy with CARCHEX although I haven't used it yet ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , Our CARCHEX protection specialist, Alex, was great ( % 80.00) He assisted me and answered all my questions ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I have a vehicle and needed some coverage because it can be very expensive to maintain ( % -65.00) Purchasing my vehicle protection plan from CARCHEX was a very easy process, and their specialist was excellent ( % 78.17) They were able to assist me thoroughly with my concerns, and the plan definitely looks like what I'm looking for ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , The warranty on my cars were about to expire so I reinstated ( % 0.00) The Carchex specialists that I spoke with were good ( % 70.00) I would recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , The protection specialist from CARCHEX sounded good ( % 70.00) They have thoroughly assisted me and I got the brochure in the mail which was informative, a sense of backing what I needed ( % 0.00) But ten out of ten times I wont use the protection plan, thank God for that ( % 0.00) But it's better to have it and not need it, than need it and not have it ( % 50.00) It's good to have the warranty ( % 70.00) You can’t go on without it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , My vehicle's manufacturer's warranty will be going out soon and I want to keep coverage on it as long as I have it, so I went to get an extended warranty from CARCHEX ( % -5.00) Pricing and the reviews I've seen are pretty much the reasons why I chose CARCHEX over others, and purchasing from them was easy and very informative ( % 27.08) It was great ( % 80.00) I'd recommend CARCHEX to my friends ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I had a Hyundai before which was covered for , miles, however the car I have now wasn’t, so I purchased my warranty from CARCHEX since I wanted to make sure that I have it when my other warranty expires ( % 18.75) It was an easy experience purchasing my plan from them, and the specialist I spoke with was really helpful, thorough, and explained everything to me so that I understood everything ( % 31.67) I’m single and have no other vehicle, so having the protection plan is a really big value for me, and I’d also recommend it to anyone ( % -0.30) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , Fortunately, our cars have been very dependable but they're getting up there in age ( % 30.00) I'm on a fixed income so I needed something that would help me manage my finances if anything was to happen to the cars ( % 10.00) I needed to have trustworthy repairs on them ( % 0.00) I got a promotional email from CARCHEX so I called in and compared it with the other one I was already looking at ( % -12.50) The services through CARCHEX were a lot better so I purchased the plan from them ( % 50.00) It was very easy ( % 56.33) The representative was extremely patient because I had to get mileage and figure out a payment plan ( % -12.50) He explained what I was going to have very well and that was good ( % 45.00) I'm very contented with my CARCHEX plan and hopefully, I won't have to use it but in case I do, it's there ( % 20.00) I also like that I can go to my dealership where I bought the cars ( % 0.00) I've always gone to them and the coverage with CARCHEX covers that ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , Purchasing my protection plan from CARCHEX was very easy ( % 56.33) Their agent was very nice and got straight to the point ( % 49.00) I understood exactly what he was saying ( % 25.00) They had what I was looking for ( % 0.00) I love it ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I'm very excited about the plan from CARCHEX ( % 48.75) It was one of the first ones that came up when I was reading through different coverage providers ( % 12.50) My car's extended coverage expired so I was looking for one since I'm keeping my car for long term and in tiptop shape and some of the repairs were getting a little bit expensive ( % -24.58) Purchasing the protection plan from CARCHEX was very easy, and the gentleman was thorough in helping me out with the plan and what it included ( % 56.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I wanted to keep this car so I decided to get an extended coverage warranty for it ( % 0.00) My experience with CARCHEX has been really good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , My car was getting up a bit in age and I wanted to be protected all around ( % 0.00) I didn't want to have to come out of pocket for any crazy expenses ( % -60.00) I purchased a protection plan from CARCHEX and it was unbelievably very easy ( % 56.33) I've had searched around that particular morning and I was about to go with another provider for my car ( % 16.67) When I gave the CARCHEX representative's number a call, he was amazingly helpful and made it very easy for me to get a plan from them ( % 58.17) We had a very good communication, he explained everything ( % 91.00) He also did give me the opportunity to have other parties who may be looking into an extended warranty give them a call and they'll have a bonus for me ( % -12.50) That was great because I have a lot of people who I can refer to ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , Their protection specialist was good and very thorough ( % 45.00) He explained the plan, answered my questions and I thought the protection plan that they offered me was good, so I decided to go with them ( % 70.00) I've got the , miles-warranty, and hopefully nothing happens between then and after the , miles ( % 0.00) I'd recommend CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , It is wonderful to have a protection plan for your vehicle ( % 100.00) I purchased a coverage policy from CARCHEX since I know for a fact that they are very reasonable and customer satisfaction is good ( % 48.00) It was an easy process to get through ( % 43.33) Their protection specialists were excellent ( % 100.00) They assisted me thoroughly and answered all my questions ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , CARCHEX sent us an email and it looked like they have reasonable cost ( % 20.00) My wife felt she needed it even if she doesn't drive very much, just for peace of mind in case anything ever did happen, she wanted to feel like she had some coverage on it ( % 26.00) Purchasing the plan was easy ( % 43.33) We were satisfied with their protection specialist ( % 50.00) Everything, their plan and people are all good ( % 70.00) I am recommending their product and service to a friend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , So far it's been a good experience with CARCHEX ( % 40.00) The only problem I had was when they sent the contract, they forgot to check-off a couple of boxes on the coverage that I had ordered so they're sending me a new contract this week ( % 6.82) It was in their computer that it was covered, but I told them I want it in writing ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , My car is out of warranty ( % 0.00) I like it and I want to keep it but I know things are expensive to repair ( % -50.00) So we went with CARCHEX for our protection plan and the protection specialist was very patient with me ( % 20.00) I didn't know that much but I learned from him so over a period of time, I decided to go with it ( % 20.00) It's a very costly adventure on my part if my car doesn't break but so far, so good ( % 33.33) I would recommend them to a friend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , It seemed like the extended warranty was a wise thing to do after CARCHEX rep, Jason, explained everything to me ( % 70.00) Nowadays, vehicle repairs are very expensive so having a protection plan is very valuable ( % -22.50) We haven't use it yet, but we recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , My warranty was out so I was looking for an extended warranty and found CARCHEX ( % 0.00) The purchase went smooth and easy ( % 41.67) I was satisfied with the specialist's explanation of what it was all about and what I would get ( % 50.00) I forgot to send in my paper and was told that I could get it in there ( % 0.00) I only hope it would be good if I ever have to use them ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I’ve had an extended coverage policy on my other car since it was new ( % 0.57) After its manufacturing warranty, I've gotten about different extended coverage policies on it ( % 0.00) Somebody cut in front of me at a traffic light and then slammed on their brakes so I then slammed into their rear bumper ( % 40.00) My car was a which I bought new in ( % 13.64) It was totaled and I got a newer car ( % 0.00) I switched to CARCHEX because the quote I got from my existing carrier was $ more ( % 50.00) I also got the policy booklet and it had some of the same things and a few more so it looked good ( % 25.00) Purchasing the plan was easy ( % 43.33) Once I picked CARCHEX out of the Google listing and then got the call, it went well ( % 0.00) The salesman was a Class A guy ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , Purchasing the extended warranty coverage from CARCHEX was easy ( % 43.33) The rep answered all of my questions and thoroughly assisted me during the process ( % 0.00) Overall, it was a good experience and I recommend them ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , My husband had Carchex for his truck, so we thought about doing it with my car ( % 0.00) Their representatives were very helpful and much nicer compared to other companies, and that's what made us go with them because I had people calling me about extending my coverage and most of them were way too pushy ( % 19.38) Purchasing the plan was an easy process and the specialist was very friendly ( % 46.04) They did a very good job and we'd definitely recommend CARCHEX ( % 45.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , The extended coverage that I had originally was about to expire ( % 37.50) I got a letter in the mail and it was pink so that wasn't good ( % 30.00) I called and the guy was talking to me about CARCHEX ( % 0.00) The process of purchasing the plan was quite easy ( % 43.33) The person was good in answering all my questions as I didn't even know what their contract was ( % 70.00) I like having the plan ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , It's very valuable to have a vehicle protection plan ( % 20.00) I've had one all through the years on automobiles, so it's something that I keep far lower than most people do ( % 30.00) I purchased a plan with CARCHEX and everything was good in terms of talking with the protection specialist ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , My daughter and I wanted to get an extended warranty for the car because I wanted to make sure that in case something happened to it, she can have it repaired ( % 50.00) But purchasing the plan from CARCHEX was difficult ( % -50.00) For example, we purchased it a month or so ago ( % 0.00) If I had not called them the following week, we would not have received anything from them ( % 0.00) They said they'd send us a packet, but we haven't received anything ( % 0.00) Also, we are yet to receive an invoice for next month's payment ( % 0.00) But that aside, their protection specialists were knowledgeable and they did answer all my questions ( % 0.00) For now, I'll find out more of CARCHEX once there's a need to put the car in the shop to see how well that goes ( % 50.00) I was going to put another car with them, but I wanted to see how well this experience worked first - this one hasn't been very good ( % 58.00) But CARCHEX is a good thing to have if it covers and does what it's supposed to do ( % 70.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , My insurance had run out, so I got some more and everything was nice when I signed up with CARCHEX for an extended coverage ( % 55.00) I didn’t have any problems with it ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , The repairs on my car can be expensive so I looked into getting an extended coverage for it with CARCHEX - purchasing it was easy ( % -3.33) At this point, I'll wait and see what happens when I get a repair ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , CARCHEX emailed me and I called them because I needed it ( % 0.00) Purchasing the plan from them was very easy and I’m recommending it to anyone ( % 56.33) The protection specialist told me though that I was supposed to be getting something in the mail - business days but I never received anything ( % 0.00) I've been waiting for over days already ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , My policy had expired, so I decided to go and get a new one ( % 13.64) I went online and saw how CARCHEX rates with the Better Business Bureau ( % 50.00) I contacted other companies, and thought I’d deal with the better one ( % 18.75) I’ve paid premium once and so far everything’s going pretty good ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I have a good experience with CARCHEX and I'm happy with them ( % 75.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , Not helpful since my truck is on recall to be purchased back by Dodge Corp ( % 0.00) and on warranty up to mi ( % 0.00) if I continue to use Mopar products ( % 0.00) Now I have to wait weeks to get my deposit returned ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , The gentleman whom I signed the contract with was very informative and enlightening ( % 25.00) He walked me through the whole process ( % 20.00) It's been an excellent experience with CARCHEX ( % 100.00) I would recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I bought my car used and I have a three-year loan on it, so I wanted the extra protection ( % 0.00) I found CARCHEX online and I filled out that little form for them to contact me, and the very next day, they contacted me ( % 7.08) The specialist was nice ( % 60.00) I had a bunch of questions because I was a little wary about buying something I found online, so he answered all the questions and was really helpful ( % -16.25) I had a good experience with them ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I decided to acquire an extended coverage for my vehicle for my peace of mind ( % 0.00) I researched and saw that CARCHEX had a good rating overall compared to its competitors ( % 35.00) I also contacted another company before them and I did not like the pushy salesperson so I decided to look for another company ( % 0.00) That's when I saw CARCHEX, which was my second choice and I really liked the salesperson ( % 30.00) He was really nice and convincing and that's why I went with them ( % 55.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , CARCHEX pressed me to get an extended coverage and purchasing my vehicle protection plan from them was smooth and easy ( % 41.67) I'm trying them out to see what happens and so far so good ( % 40.00) It's very important to have the extended warranty on the vehicle ( % 52.00) If something breaks down, sometimes, I might not have the money for it but if I have the extended coverage, I don't have to worry too much that they're going to take cash and everything's going to be taken care of, as long as I pay the deductible ( % -0.19) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , My experience with CARCHEX was really good ( % 70.00) The guy that helped me provided excellent customer service ( % 100.00) He made a follow-up, explained everything through, and gave me his phone number and extension number so I can call him if I had any question ( % 0.00) He did a very good job ( % 91.00) I have already recommended them to four people ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , There was this letter that came to me and I thought CARCHEX was worth it, so I got it ( % 30.00) It was very easy purchasing the plan, there were no problems ( % 56.33) The person who I spoke to was able to convince me so easily ( % 46.67) Having a vehicle protection plan is very valuable because anything is able to happen, and if you have it, it's worth it ( % 33.33) It's good ( % 70.00) Overall, CARCHEX is excellent, reliable ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , CARCHEX was recommended by another BMW owner ( % 0.00) I had to get an extended coverage because BMW repairs are expensive ( % -50.00) It's necessary but currently, I'm not exactly happy with them ( % -20.00) I thought it was fine until I realized that the initial mileage was wrong ( % -2.78) We had days ( % 0.00) I went on a shopping trip and my wife asked me, “When does this extension plan start?” I said, “I don’t know ( % 0.00) ” I didn’t look at the paperwork ( % 0.00) She got home, pulled it up and the initial mileage was wrong ( % -25.00) We called them and asked to do a reddendum basically changing the initial mileage ( % 0.00) They canceled my policy and said I had to restart ( % 0.00) They could have just left it the way it was b but I had to go through the whole process again ( % 10.00) My extended warranty is as much as some people’s car payment but I’ll see if I can get it worked out ( % 20.00) The customer service was excellent and people were very helpful so I was a little surprised that they declined the correction ( % 27.81) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I was referred to CARCHEX by my mom, and so far, it's been good ( % 40.00) Having a vehicle protection plan is important ( % 40.00) When something breaks down, it's an unforeseen circumstance that I don't know the cost of ( % -15.56) It's added protection ( % 0.00) I know that if something does happen, I'm covered ( % 0.00) Also, purchasing a vehicle protection plan from CARCHEX was great, it was a very informative experience ( % 50.00) The specialist did a good job, he was very patient with me ( % 45.00) I did have questions about the coverage and he did go into detail and clarified what is covered, what would be the deductible, and my out-of-pocket expense ( % 0.00) Overall, I would recommend CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , The extended warranty of my vehicle had ended, and since my mother has CARCHEX, I decided to have them as my provider as well ( % 0.00) It was easy purchasing the plan ( % 43.33) The representative was persistent, but helpful, and I got a good discount ( % 70.00) They gave me all of the different coverage options I have but was a little annoying because I was called every day for a month ( % -32.92) But it was all worth it ( % 30.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I've had extended coverage on all of my vehicles and getting the CARCHEX protection plan was really easy ( % 43.33) The specialist was great in assisting me through the whole process ( % 50.00) Having a warranty is pretty valuable and I would recommend CARCHEX ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I didn't have a warranty on my vehicle so I decided to acquire an extended coverage for it ( % 0.00) The person that I talked to about my purchase was nice and he explained everything to me ( % 60.00) I'd recommend them to a friend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , Having an extended coverage is going to be a lot of value if I get in trouble - when I need some coverage ( % -20.00) I purchased one from CARCHEX and I had a good experience ( % 70.00) They were very helpful in explaining the coverage and stuff that I would have ( % 20.00) II’m pretty sure that I’ve got a good deal if I would have to use it ( % 48.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , Our car’s out of its warranty, so we’ve been thinking about purchasing a new one ( % 13.64) We’ve always had cars with extended warranties on them, and CARCHEX’s price was definitely more reasonable than a Nissan extended service contract ( % 35.00) I also looked on the website and reviews, and the company was highly rated by various groups ( % 8.00) It looked good, so I purchased from them ( % 70.00) Their specialist was very knowledgeable and purchasing was an easy experience ( % 31.67) I’d recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , All maintenance on trucks is expensive so I got an extended coverage ( % -50.00) I chose CARCHEX over a different coverage provider because they had the best reviews and their salesman is the best ( % 66.67) Purchasing the plan from them was easy and it was a pleasant experience for me ( % 58.33) The protection specialist thoroughly assisted me - they explained it pretty well, and the contract was pretty clear ( % 20.00) I'd recommend them but I don't have any claims yet ( % 0.00) My vehicle's young but when I need a coverage, I trust it will be good ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I'd recommend CARCHEX ( % 0.00) It's been great so far ( % 45.00) The service is very friendly and useful ( % 39.38) They've answered all my questions and worries about the whole car plan situation ( % 20.00) The guy I talked with was very kind and knew what he was doing and talking about ( % 78.00) He was very helpful ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , Anything can happen with my car and the person I spoke with was so good at doing his job that he convinced me to go with CARCHEX to buy an extended warranty ( % 70.00) The purchasing experience was very informative ( % 20.00) Nothing has happened yet, but if it does, I'm quite sure this protection plan would come in handy ( % 55.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I have a Honda, and they're extremely very reliable but when you get over , miles, you’re more prone to need an extended warranty ( % 35.00) CARCHEX has been around quite a while and it was recommended by some reliable sources so I chose to go with them ( % 0.00) The protection specialist was persistent and very professional ( % 13.00) I got an advance look at the policy and it covered everything - bumper to bumper - which was what I wanted ( % 0.00) They were a little more expensive than some of the other ones, but you get for what you pay for ( % -7.81) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I talked to Kate and she did a wonderful job assisting me through the application process ( % 100.00) She was patient with me, especially with what I asked her to do ( % 0.00) I said, "Let me look it over online and look at other companies, and get back with me in a couple of days," and she did give me time to look over other opportunities and car places ( % -8.33) She didn't oversell or pressure me and that's what I liked about the whole thing ( % 40.00) She was just perfect ( % 100.00) Then she emailed me back or called me and said, "What do you think? Had a chance to look it over?" I thought it was the right choice ( % 14.29) CARCHEX was great and I recommend it to all of my friends ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , Due to my car's mileage and the fact that the extended coverage had expired, I looked for another one and chose CARCHEX since they had a better rating than everybody else ( % 18.75) Purchasing the plan was a very good experience ( % 91.00) All my questions were answered ( % 0.00) They were prompt, efficient and courteous ( % 60.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , My mileage had eclipsed so I got a vehicle protection plan from CARCHEX ( % 0.00) Having it is necessary especially for vehicles with high mileage, you're protected in case something would happen ( % 5.33) Dan, the protection specialist has been a very patient man ( % 20.00) I’m never usually an easily accessible guy but he thoroughly assisted me ( % -18.75) Their customer service is very professional, everybody I spoke to seems to be good ( % 41.50) They're excellent ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I googled the top warranties and CARCHEX came up as one of the top ones so I went with them ( % 50.00) Since I was buying a used vehicle, I wanted to get a warranty for it ( % 0.00) The purchasing process was good and same can be said when I talked to the protection specialist ( % 35.00) The person was friendly and answered all my questions ( % 37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , My experience with CARCHEX has been pretty good so far ( % 35.00) Purchasing the plan was easy and their specialist was able to assist me - she was good at explaining everything ( % 54.44) I recommended CARCHEX to one of my friends who was interested in how it works, and the deductible ( % 25.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I looked into getting extended coverage because the manufacturer warranty has expired on my car, and I know I needed to keep covered since I plan to keep my car as long as possible ( % -2.50) I went with Carchex and purchasing the plan was easy ( % 43.33) The rep that I dealt with was very helpful and gave me all the information ( % 20.00) I even referred a friend of mine to the rep because he was such a pleasant and nice person in dealing with my contract ( % 44.44) He gave me time to think about the contract, and didn’t pressure me ( % 0.00) And when I called, he did everything in a quick manner ( % 33.33) So far, so good ( % 40.00) I have no complaints with Carchex ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I had a buddy who used an extended coverage on a vehicle he previously owned, so I decided to look into it too ( % -16.67) So far, it's been easy with CARCHEX, but I haven't received my contract with them yet ( % 26.67) I have to wait days and a thousand miles before it goes into effect ( % 0.00) I talked to one of their protection specialists who was very knowledgeable ( % 20.00) After I purchased the extended coverage, I contacted CARCHEX back because I still had a couple more questions and he answered all of them ( % 25.00) Overall, I think it's good to have a protection plan, and once I use it, then I'll know if CARCHEX will stand behind their words ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I'm a widow and my car is all I got and it's in good shape ( % 70.00) I know how expensive it can be when something breaks down ( % -32.78) At that time, I wasn't in the position to trade it in and get me a new one so I purchased the CARCHEX extended warranty ( % 13.64) But now, I have a really good job and it is transferable so that makes it a little bit more interesting if I do want to trade it in ( % 37.81) I chose them because they were the only ones that kept bugging me ( % 0.00) They told me the different levels and at that time, I said I can't afford that much, so I just got the lesser of what they had to offer ( % 6.67) They said I could upgrade it any time I wanted and extend it at some certain point ( % 21.43) I got it in the mail but I haven't had time to open and look at it ( % 0.00) In the past when I try to use them, I still wind up having a great experience plus the $ I'm paying every month ( % 27.50) So I'm very skeptical but since I don't have my husband any more to help me with those things, I went ahead and took it ( % -7.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , We bought a newer car and knew we needed an extended coverage for it so we went with CARCHEX ( % 0.00) Purchasing their protection plan was easy and their protection specialist was good ( % 56.67) Having a protection plan for our car is very valuable and we chose CARCHEX because they offered more coverage and their price is right ( % 32.86) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , My first experience was fine and the second time was pleasant ( % 35.00) The salesperson was really nice, professional - explaining everything as far as what it covered, etc ( % 26.67) But nobody said anything about to hours to get it fixed ( % 10.00) Last time, when I dealt with them, it was not a problem for the work to be done which is why I went back with them ( % 0.00) Once my contract was up, I renewed with them because I knew once something was wrong with the car, they approve it, everything gets fixed, and I'm out of there the same day, not to hear that my car has to sit there and wait to hours for someone to come and look and see what's wrong with the vehicle ( % -22.50) That did not work for me ( % 0.00) It got me real upset ( % 20.00) I didn't appreciate it and I was very upset so I removed my car from where it was to get fixed because I work far ( % 13.33) I'm not happy with that experience ( % -40.00) I'll be contacting them next week because I'm waiting until I'm off because I work a lot of hours and to find out what's going on because that never happened before ( % 0.00) I need my vehicle ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I really like my car but I never had a vehicle with , miles on it, so I decided to get an extended coverage plan ( % 20.00) I chose Carchex because they were rated the highest by Consumer Reports ( % 0.00) The rep that I spoke with was very good ( % 91.00) I've read about the coverage plan but the rep explained it a little bit more to me ( % 15.63) I felt very comfortable about his presentation and my signing up ( % 52.00) I haven't used the plan yet, but as far as the sign up process is concerned, I'd recommend them ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , Having a vehicle protection plan is highly valuable especially since I drive my car above normal ( % 7.75) I did some research, spoke to some experts, went online, and saw what I liked at CARCHEX, and after further investigation and speaking to the customer service, I decided to go with them ( % 30.00) Everything has been excellent ( % 100.00) They were honest and forthcoming ( % 60.00) I also liked that I was given time to cancel if I wanted to and that they're confident about the product ( % 55.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I had a refinancing recently, and the extended warranty that they had with it wasn't very sufficient ( % 10.00) I was also told that I cancel it within days if I find something different ( % 0.00) So, I checked CARCHEX and got a better option ( % 50.00) Apparently, their process was smooth and easy ( % 29.44) It's self-explanatory and not a lot of instructions needed ( % 0.00) The link goes straight to where you can easily log in ( % 31.67) The quotes were there and I only have to choose the one I wanted, then pay the monthly and other fees upfront ( % -6.25) Also, their rep was helpful, informative and very thorough ( % 20.00) He gave me all the different options and explained the difference in policies ( % 0.00) I email them back and forth a lot and he had fast response ( % 10.00) He also made customized calls based on what I was asking - like more time or switch to a different type that didn't have a full coverage on it if I didn't need something on it ( % 28.33) So, I got a good deal from CARCHEX ( % 70.00) The deductible of the plan I've got is lower and it offered a longer time frame as far as mileage and time span ( % 10.00) I was advised that I can renew it too ( % 0.00) However, for the price, it's a little bit more than what I was paying for half the miles and half the time ( % -0.52) But other than that, I'm very satisfied with it ( % 26.25) I had a good experience with CARCHEX and I'd recommend them ( % 70.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I had some friends that had gone through CARCHEX and they were pleased with it so I decided to do the same thing ( % 25.00) Purchasing the plan was very easy and the specialists were great ( % 68.17) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , CARCHEX came up when we looked online to find out which extended warranty was the best ( % 100.00) We just bought a used vehicle and thought we'd get extended coverage on it ( % 0.00) Purchasing the coverage was not a problem at all ( % 0.00) The person we talked to was very informative and helpful and assisted us thoroughly ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I went with CARCHEX and my purchasing experience with them was really good ( % 70.00) Still, it's one I discovered in between my actual powers and the powers that was listed on a car back so that’s just a little bit weak for me to go back and forth with CARCHEX to figure out the actual powers changed that actually would be done, but once it was done, it was good ( % 1.72) Communication was great - I actually communicated with their tech system and it worked out pretty well ( % 35.00) They're responsive and I'd recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I was very pleased with my experience with Julie ** ( % 65.00) I feel that she had my best interest at heart ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , CARCHEX has the highest rating among all companies I reviewed online ( % 0.00) Their protection specialist was very helpful and helped me make the decision ( % 20.00) I haven't had to make any claims or anything, but just from his conversation and how he helped me it's satisfactory ( % 0.00) I bought an SUV and needed to make sure that it's going to be covered with a lot of the major parts that I may not be able to afford otherwise ( % 35.42) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , I have a high performance car that's expensive to fix so I got an extended coverage from CARCHEX ( % -17.00) I gave them the information for the vehicle and they sent me details on what's covered and what’s not, although I can't tell if they’re going to honor what they wrote ( % 0.00) So far, it’s only been two weeks since I got it and I haven’t filed anything yet ( % 5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/9
Original review: Sept ( % 37.50) , These days and times, with the cost of maintenance, having a protection plan for my vehicle is very valuable since it’s getting old ( % 15.00) CARCHEX’s protection specialist told me things to watch out for, explained everything very clearly and didn’t try to exert any pressure on me to buy anything ( % 13.00) Plus, he made me feel that CARCHEX wanted me as a customer ( % 0.00) Their coverage was better than the other company I was comparing it with so I decided to purchase from them ( % 18.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , Thank once again for reaching out to me and family for coverage! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , Great attitude, polite, helpful! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , As far as the service and the representatives, CARCHEX was great ( % 45.00) They gave me good information on the things that I was and wasn’t covered and they had discount for the customer so that was a plus too ( % 70.00) Terrance did a lot of following on the calls and he told me how very important it is to be covered with the extended protection, and so I have to give him a thumbs up on that ( % 26.00) I would recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , We purchased an extended coverage from Carchex because we wanted to make sure we were covered in case something happens to our year old vehicle ( % 30.00) Vehicle protection plan is extremely valuable that's why we always have them on the vehicles that we have ( % -12.50) The specialist we spoke with from Carchex was good and explained everything, and called me back when he said he was going to ( % 35.00) He was right there and thoroughly assisted me ( % 28.57) It was a great experience all the way around ( % 80.00) I'd absolutely recommend Carchex ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , Everything went very smoothly and very professional when I purchased the extended warranty from CARCHEX ( % 32.50) Their protection specialist was a very pleasant person and I'm satisfied with the transaction ( % 72.67) I would highly recommend them ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , I have a Volvo that I love and it got , miles on it ( % 50.00) I couldn't find any warranty extended coverage, so I got on the web and found CARCHEX ( % 0.00) I saw the process out, was very pleased and made the deal ( % 65.00) They were professional and I would recommend them ( % 10.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , Robbie ** was so pleasant and kind ( % 66.67) He answer all my questions ( % 0.00) I would recommend him to anybody who needs extended warranty on their car ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , I was extremely pleased with the agent, Jeff, who waited patiently for me to be available to provide the needed info to complete the contract ( % 33.33) He was wonderful! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , Getting an insurance from CARCHEX was easy ( % 43.33) The information was online and the salesperson I talked to was well-informed so it was an easy decision to sign up with them when I got all the facts together ( % 43.33) Also, my original warranty had expired about a year ago and having an extended warranty is valuable ( % 37.50) I know that in years past I’ve had the extended warranty protection – it certainly paid off on one vehicle ( % -1.79) Insurance is insurance, and I usually don’t carry it on appliances or electronics ( % -25.00) But my cars are technical ( % 0.00) I haven’t had any problems with them in the past, but I like to have the insurance in place ( % -25.00) Being a major investment, it’s well-worth insuring it for things that might come up ( % 6.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , Our mile coverage ran out so I purchased an extended coverage plan from Carchex and the process was very easy ( % 56.33) Everything went fine ( % 41.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , I went with CARCHEX because of their customer service rating online ( % 0.00) The process was very easy and the representative was amazing because he kept calling me back though I was busy ( % 31.58) I’d say, “Call me back tomorrow at : because I’m busy at work,” and he’d call me back the next day at : religiously ( % 2.00) He was absolutely helpful in explaining everything ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , I have an expensive car and I know I can't afford its maintenance so I looked into acquiring an extended coverage for it ( % -50.00) Purchasing a vehicle protection plan from CARCHEX was good and their people treated me nicely ( % 65.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , CARCHEX went well for us and I would recommend them to a friend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , I was buying a used car with high mileage ( % 16.00) I went through Consumer Reports and they gave CARCHEX one of their highest ratings ( % 0.00) I purchased it and it was easy ( % 43.33) They were very patient ( % 20.00) I talked to TJ and he was very easygoing as if he wasn't trying to sell anything ( % 20.00) My wife drives the car and knowing that the vehicle is taken care of if there's a problem is comforting ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , It was easy to purchase from CARCHEX ( % 43.33) The protection specialist was very helpful answering questions and letting me know what was being covered, the cost and breakdown ( % 20.00) I would recommend them to a friend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , Personally I think your $ more than the other companies that have offered me the same coverage, same deductible in the same waiting ( % 6.25) The others were to thousand dollars for the same coverage -- five years, hundred thousand mile warranty ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , Pretty easy transaction ( % 34.17) David ** was wonderful! ( % 100.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , I did some extensive research on extended vehicle protection plans and companies, and I must say, CARCHEX really did everything they could to earn my business ( % 10.00) Even discounting my plan because another competitor had made an offer for a cheaper rate with them ( % 0.00) I contacted several companies and got several quotes, but CARCHEX definitely earned my business ( % 0.00) I obviously haven't had file any claims and use the plan, and honestly, I hope I don't have to ( % 30.00) But in the event I do, I will comment about how that goes ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , Jason was precise in his explanation but was not pushy ( % 40.00) Thank you for being so caring and understanding ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , I was very please that the person that helped me with the purchase of the extended warranty was knowledgeable, and professional ( % 15.00) There were no scare tactics, just facts about the policy ( % 0.00) He was able to answer all my questions and seem genuinely pleased to help me ( % 50.00) I am hoping that if and when I have a claim they will be easy to work with ( % 43.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , I enjoyed working with Anthony ** ( % 50.00) He was very professional and informative ( % 13.00) He's not pushy but stays in touch and relates very well ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , I would and have recommended this to several of my coworkers and family ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Resolution response: Aug ( % 0.00) , Carchex has resolved my claim to my satisfaction ( % 0.00) The VP contacted me directly to apologize and resolve all of my issues ( % 10.00) Apparently, Carchex works with a sister company who is the one that was handling my claim to my dissatisfaction ( % 5.00) Once Carchex themselves became involved, the process went very quickly and smoothly ( % 41.67) I received a rental car on Saturday and I will be picking up my own car later today ( % 30.00) Original review: Aug ( % 37.50) , We bought our warranty over two years ago ( % 0.00) We took our car to the repair shop (Ford) and were advised of the needed repairs ( % 0.00) When Ford contacted Carchex they were told to wait for an adjuster to come and authorize the repairs ( % 0.00) The adjuster came two days later on Wed ( % 0.00) Ford called Carchex on Friday and were told that someone would be in touch with them later that day ( % 0.00) On Monday, Carchex still had not contacted Ford ( % 0.00) I called Carchex and was advised that Ford would be contacted before pm that day ( % 0.00) Ford wasn't contacted until Tuesday ( % 0.00) I tried to get a rental car ( % 0.00) I was told that they wouldn't pay for one until repairs had been authorized, which took days ( % 0.00) It has now been days and still no rental car ( % 0.00) This company is extremely slow and hard to deal with ( % -29.58) The customer service is a joke ( % 0.00) Carchex requires the repair facility to contact them multiple times and wait on hold over minutes each time ( % 0.00) Carchex is supposed to have rentals set up through Enterprise ( % 0.00) Yet, I have gotten the runaround and still have no car ( % 0.00) Would not recommend this company to my worst enemy ( % -100.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , I purchased the Sentinel Plan months ago, on my way to work my car started but wouldn't move ( % 0.00) I called CarChex Direct and it took about an hour, but they had my SUV towed to the shop of my choice ( % 10.00) days later I have a rebuilt trans and transfer case and fixed drive train ( % 5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , Rodney ** is amazing ( % 60.00) He was so good to deal with ( % 70.00) That's ( % 0.00) % reason I bought this & didn't shop around or give anyone else the time or chance to sell me a warranty ( % 0.00) Very very good person to talk to & was very thorough & will recommend everyone to him ( % 55.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , Rodney was great and very detailed with the contract ( % 66.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , My salesman was Robby **, and he was awesome ( % 100.00) He was fun to talk to and he made everything so smooth and easy ( % 37.78) I've Heard a lot about CARCHEX from friends ( % 0.00) ( % 0.00) And I must say the reviews are great ( % 80.00) ( % 0.00) I'm recommending it to everyone I know!! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , Everyone I spoke with was very nice ( % 78.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , Respectful of my desires ( % 50.00) Clear and fair ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , It has been a pleasure working with Carchex ( % 0.00) I felt as though I was a welcome customer and truly wanted ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , I'll try new vehicles, so I don't CARCHEX warranty anymore ( % 13.64) They said the first days, I should be able to get my money back ( % 25.00) But if I had decided to keep my old vehicle, I would've went with CARCHEX ( % 10.00) Their specialist who was working with me, Joe, was good, and I would recommend them ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , It's been pretty good so far with Carchex and I recommend it ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , I acquired an extended coverage from Carchex since my car is an expensive vehicle to maintain, so it's good to have something that reassures I have extra coverage which gives me peace of mind ( % 6.67) My interaction with their car specialist was excellent ( % 100.00) I had spoken to her a week before I actually purchased and she called me back when I had forgotten about the entire thing ( % 0.00) She had all the information and had everything covered ( % 0.00) All I had to do was give her the card number ( % 0.00) Overall, Carchex is good to have due to the fact that they cover everything from towing, to the components of a vehicle, the engine and the deductible ( % 19.17) It was an absolutely great experience ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , I didn't have a warranty on my truck and while I was at the dealership one day, one of the guys recommended CARCHEX ( % 0.00) Their specialist was a pleasant fellow and the protection plan can save me a lot of money ( % 73.33) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , I got my vehicle an extended coverage through CARCHEX for security ( % 0.00) Their specialists were helpful and friendly ( % 37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , A friend of mine has a CARCHEX and he told me how good they were, so I went with them ( % 70.00) Purchasing the vehicle protection plan was very easy and I didn't have any problem with it ( % 56.33) The specialist was easygoing, nice to talk to, and very pleasant ( % 77.67) Having this plan is very valuable to me as I'll never know when something will happen, and if you don't have money to get it fixed, it is right there for you ( % 19.52) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , CARCHEX sent me a paper and my warranty went out, so I got their extended coverage ( % 0.00) I haven't used it yet, but it's good so far ( % 40.00) Having a value protection plan is really valuable instead of trying to pay a thousand or so dollars ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , My experience with CARCHEX was good, and everything was fine ( % 55.83) I would recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , I got coverage for my vehicle from CARCHEX a few days ago ( % -20.00) I researched on them and saw that they were one of the top warranty coverage providers ( % 50.00) But I didn't like some of the answers that I've gotten from them, and that's why I tried to call and cancel my warranty today ( % 0.00) Their sales rep kept hitting the fact that "We're listed # by Better Business Bureau ( % 50.00) " Well, I know what the Better Business Bureau is about ( % 50.00) You can buy your way in it ( % 0.00) I read the results and feedback, and it looks like they did take care of some stuff ( % 0.00) I don't believe all the people that complain were telling the truth, but they did get back to them ( % 0.00) I asked the sales rep who their adjusters were and he told me it was Assurance Solutions ( % 0.00) I looked them up and didn't like what I saw ( % 0.00) I had called and told them when I signed up for this that "I'm going to check this out," and the salesman said, "You have days ( % 0.00) No problem ( % 0.00) You can get your money back ( % 0.00) " I called to cancel, and the sales rep went through the whole spiel again that they're # ( % 20.00) I said, "You told me I can cancel anytime I wanted to and I don't have to keep the warranty for the whole time ( % 20.00) " I thought I only had days to decide and would be stuck for the total amount but I talked to the customer rep at the cancellation department who was nice and told me, "No, you can quit at any time ( % 20.00) You only pay for the service that you got ( % 0.00) If you quit in the middle of the month, it's pro-rated ( % 0.00) " So I decided to go ahead and keep it ( % 0.00) However, it bothers me that I can't get a hold of anybody ( % 0.00) I called the vice president for public communications and left three messages for her over two days, and never got a call back ( % 0.00) I also called the salesman and a couple of other numbers and didn't get any call back ( % -6.25) If I can't get anybody to call me, then what's going to happen when I've got a claim? How am I going to get a claim settled? So I'm going to call the adjusters tomorrow and see how many adjusters call me back because if an adjuster doesn't call me back within a reasonable period of time, then something's wrong and I'm going to go ahead and cancel it because I don't want to go through some of the things that they're going to nitpick ( % 4.00) But other than that, I'm going to give it a try ( % -12.50) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , I called CARCHEX then checked, tested it and thought it would be good for me ( % 70.00) I did not encounter any problem with process of purchasing the protection plan ( % 0.00) The protection specialist was informative and answered all my questions ( % 0.00) I understand everything he was saying to me ( % 0.00) The protection plan is extremely important because you never know what can go wrong with your car ( % -5.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , The lady I spoke with during my inquiry call was very informative, friendly, and a good conversationalist ( % 42.50) She gave me good information and assured me that it would be in my best interest if I signed up with CARCHEX, so I went ahead and did that ( % 85.00) The coverage would help me out if my motor and transmission goes out or something goes on with my car ( % 0.00) And at $-some a month, that's not bad ( % 35.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , I had an incident where my transmission went out and I found out that the existing warranty that I had had already gone over the miles ( % 0.00) Purchasing CARCHEX was easy to get done ( % 43.33) They answered my questions and everything was clear, and I've already received my information in the mail ( % 10.00) The specialist was very professional, and he helped me a lot ( % 13.00) I would recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , Having a vehicle protection plan is valuable and I would recommend CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , I live in Wisconsin and work in Minnesota ( % 13.64) We have bad winters up here, and I have an older car, so I'd better be safe than sorry ( % -0.67) Purchasing the CARCHEX vehicle protection plan was a very easy process, and the specialist I spoke to was excellent ( % 78.17) Having the plan is highly valuable for me ( % 16.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , We’re at ,-plus miles and our warranty expires in , so we looked into getting an extended coverage ( % 0.00) We did our Google searches for consumer reports, went through all those investigations, and then got some estimates from competitors then decided to go with CARCHEX ( % 0.00) We have our policy in hand and we're very happy at this point ( % 100.00) We haven't had to use it but we were very pleased with the ease of acquisition, and what CARCHEX were willing to cover ( % 45.00) We’re also very happy with fact that the policy is transferable because we plan on selling the vehicle, which is in excellent condition, over the next year, since we’re getting our last daughter out to college ( % 50.00) We’re going to hang on to it for one more year and working to make it with the miles, to provide us the security if something goes wrong with the car ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , My car warranty already expired, so I looked into getting extended coverage for my vehicle, and so I purchased the warranty from CARCHEX, which was a very easy process ( % 56.33) Their protection specialist was very thorough and professional ( % 15.00) I’d recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , I wanted to get extended coverage for my vehicle because all I had was , miles warranty ( % 0.00) I saw another coverage provider but they were a little steep on the monthly payments ( % -18.75) Then I looked again, came across an email from CARCHEX, checked it out, and liked the price they were offering so I decided to go with them ( % 60.00) Their protection specialist was great and very helpful ( % 50.00) He let me know what the coverage was and let me decide if I wanted it or not ( % 0.00) I appreciated him breaking everything down for me so I will understand ( % 2.22) So, overall, I had a great experience with CARCHEX ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , I feel the product is more convenient and can help others ( % 50.00) ( % 0.00)
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POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , Signing up with CARCHEX was easy ( % 43.33) The man I talked to walked me through the whole thing ( % 20.00) He said that if something goes wrong with my car, example the motor broke, he'd take it to a place and they'd have it fixed ( % -20.00) It'll only cost me $ ( % 0.00) When I asked what the catch was, he said, "There is no catch ( % 0.00) We're here to save you money and make sure you don't have a hard time with your car if anything happens ( % 10.42) " I said "Okay ( % 50.00) So that means I got to walk for a while?" But he said that if my car's in the shop, they'd give me another car to get around until my car got out of the shop ( % 0.00) I asked if that would cost me extra money and he said "Nope ( % 0.00) " He added that if I'd be in their program, he'd be saving me $ ( % 0.00) I agreed and asked how much it'd cost me ( % 20.00) He said, "Ain't nothing going to cost you but $ and some change so we'll just round that off to $ ( % -20.00) " I said, "That will work" and signed up with them ( % 0.00) I will tell others to go and check them out ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , I bought a used truck and, like everything used, there could be some major issue that would come up, so I got CARCHEX to help subsidize the cost of a major repair ( % 6.25) I spoke with the gentleman who gave me all the options and I had about a day to choose which plan I was interested in ( % 25.00) The purchase was straightforward and I got the quote in time ( % 37.50) Having this extended warranty is very valuable for me because it helps cut half the cost of doing repairs ( % 1.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , I looked into having a vehicle protection plan for a used car I purchased for my daughter ( % 0.00) She's going to college and having it mitigates the risks and I could stop worrying while my daughter is driving the car ( % 0.00) Purchasing the vehicle protection plan from CARCHEX was pretty straightforward, and the protection specialist was able to thoroughly assist me and answer all my questions ( % 37.50) Luckily, I had the VIN because none of the websites or anything indicated what I would need to place the call ( % 33.33) I would not have purchased it if I had to call back ( % 0.00) I hope having the plan is worth it ( % 30.00) The only thing I still have a question to, and I'm waiting for a response, is that I am still unsure of the cancellation policy for the insurance claim ( % 0.00) It's not highlighted in the package nor on the website, and it wasn't brought up during the conversation ( % 0.00) So I got a little confused ( % -29.38) But outside of that, I am pleased with the experience so far ( % 20.00) I would recommend CARCHEX to a friend ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , I bought a vehicle protection plan from Carchex for the vehicle I bought for my son ( % 0.00) I want to make sure that if something was wrong with it, it will be covered ( % 0.00) The warranty is necessary especially for somebody going to college ( % 0.00) The salesperson from Carchex was very nice and did everything quickly ( % 55.67) It was a great experience ( % 80.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , CARCHEX policy suited me better than other companies I had researched ( % 18.75) And the person I spoke to was very helpful ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , I bought a used vehicle and I needed an extended coverage for it ( % 0.00) Purchasing a protection plan from CARCHEX was easy and the protection specialist was polite ( % 43.33) I've received the email and got an order confirmation ( % 0.00) It spells everything out, however, I'm old-fashioned and I haven't received anything in paper form ( % 0.00) I'm not certain if it's on its way but he said that I was going to get something ( % -10.71) Nonetheless, I'd recommend them to a friend ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , For my peace of mind, I decided to get extended coverage for a car my wife drives because of the age of the vehicle ( % 0.00) The car had a previous policy with CARCHEX that expires on the tenth of this month ( % -16.67) I already have service with them, plus the fact that I saw a lot of write-ups about them and their ratings in the BBB, so I decided to go for them again ( % 0.00) It was a little difficult purchasing the vehicle protection plan because I didn't realize that there were so many different plans that they could offer ( % -4.69) They deal with a number of different insurance companies which offer different plans for different rates, and that was a little frustrating and confusing ( % -14.79) The biggest problem was that it was hard for me to figure out what was or wasn't covered in these policies ( % -29.17) Also, I think part of the problem is that although their protection specialists answered all of my questions, one of the guys I had been working with either quit or was fired ( % 0.00) So I was pushed over to another one and it was just like starting the process all over again ( % 0.00) At one point, I told them I wanted to go with Warranty Direct instead ( % 10.00) The representative, Leon, was pretty good but he couldn't authorize a lot of things so he put me on with his supervisor ( % 47.50) All of a sudden, he had all these discounts that he could offer in order to keep my business, such as loyalty customer points, manager discount points, and a $ reimbursement at the end ( % 0.00) They didn't tell me that all upfront to reduce the price of the policy ( % 0.00) They were just trying to get it down then so that I would still go with them ( % -15.56) That felt shady and it lessened my thoughts regarding the CARCHEX ( % -25.00) We also had a situation wherein when I first contacted them, the car had , miles on it ( % 25.00) When I contacted them again, it had , miles on it, but I didn't get anybody to call me back ( % 0.00) Four or five months later, I contacted them again and now the car had , miles ( % 0.00) I was then told that I can't get premium coverage, the bumper-to-bumper kind, any time the miles go over , ( % 60.00) My car had , miles on it so it just seems a little odd that everybody else kept saying they're gonna give it to me and just when I was getting ready to pay for it, I can't do it - all of a sudden, it's right at the break point of , ( % 2.63) When it was time for me to pull out my credit card, they came back and said that they made a mistake and that they can’t give that to me ( % 0.00) I don’t know whether that’s good or bad, or if that was just an oversight on the company ( % 0.00) But it seemed shady because they didn’t tell me that upfront ( % -25.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , BMW had been bugging me about getting an extended warranty and I still have a year and a half warranty with them ( % -16.67) They wanted to keep the price lower ( % 0.00) They're at , miles and CARCHEX does ( % 0.00) So I went with CARCHEX because I didn't want a double coverage on my pocket bike ( % 0.00) So far, it's been good with them ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , You never know when something's gonna happen to your vehicle and sometimes you don't have the money to get it done right then and there ( % 28.57) Like when I spent a lot of money on my other car and I lost it all in an accident when I got hit from behind, and the insurance company wouldn't cover it and so I got an extended coverage ( % -20.83) I feel better and safer with CARCHEX ( % 50.00) Their specialists made a lot of sense ( % 0.00) I'd definitely recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , I signed up with CARCHEX and it was easy ( % 43.33) Their staff answered all my questions which was good ( % 70.00) Getting a vehicle protection plan is very valuable because you'll never know when you'll need it ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , I bought a vehicle a year and a half ago, and it can't be without warranty ( % -16.67) Having a vehicle protection plan is pretty valuable since car repairs are expensive nowadays ( % -12.50) Purchasing a vehicle protection plan from CARCHEX was a pretty easy process, and the protection specialist was good ( % 46.11) I recommend them ( % 0.00) It's been good so far ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , My warranty had just expired on my vehicle and I had used CARCHEX before with my daughter's car so I got another extended coverage from them ( % 0.00) The purchase with CARCHEX was very simple ( % 0.00) I called in and the guy was very pleasant and gave me the different packages available ( % 45.11) He told me about all of the coverage and what was required, how the process works in getting repairs done and about the payment plans ( % 0.00) It was a good experience ( % 70.00) Having a vehicle protection plan is very important and I would recommend CARCHEX ( % 52.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , For the safety and the cost of wear/tear on my car (Cruze), I applied for the Carchex contract ( % 0.00) Hopefully, that I'm looking into the future this will benefit me if I needed assistance in case a repairing occurs ( % 0.00) I understand that $ deductible if I apply on August , , was that included? I will contact you whenever there's a question to ask ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , I've had a very good experience with CARCHEX ( % 91.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , The coverage sounds ok so far but you have to drive miles before you can get coverage on your vehicle ( % 30.00) I think it should be less than that because if you do not drive miles over a six month of time, you still do not get coverage ( % -16.67) So you paying for coverage that you cannot use until you reach the thousand mile mark, I think it should be less than that ( % -16.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , I had a good experience signing up with CARCHEX ( % 70.00) Everything worked out fine and I’d recommend them, however I was concerned and I wanted to ask the rep if I’m going to get a payment book to send the payments in ( % 41.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , David ** was a pleasure to speak to ( % 0.00) He answered all my questions and assisted me in making a great decision on which warranty would be best for me ( % 90.00) ( % 0.00) ( % 0.00) It's hard to find great customer service nowadays but he is a great asset to your company ( % 43.61) I will tell everyone to choose CARCHEX! Thanks again, David ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , My car was getting a few miles on it so I researched on the internet and found Carchex to be at the top of the line for the type of insurance ( % 15.00) I purchased the plan and it was very easy ( % 56.33) I went and talked to a gentleman named Anthony and he's very informative ( % 20.00) He presented the program and I told him that I'll think on it ( % 0.00) He said that I go ahead and review the different packages and when I am satisfied, call him and we'll discuss ( % 25.00) I did that and it took me a few days and we were able to put something he suggested and it worked out good for me and I'm satisfied with my choice ( % 37.50) Being what things cost nowadays, the extended coverage will pay off for me because I want to keep my vehicle and I don't believe in buying a new car ( % 13.64) I've bought four cars and after a year or two, I find out their value is so far down so I'm never doing that again since I figured there's no long-term value that way for me ( % -2.78) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , I knew that I needed an extended coverage for the car I have and since I had a friend that used CARCHEX and had great feedback, I decided to go for it ( % 80.00) The representative I had was great ( % 80.00) He was very knowledgeable, courteous, patient and helpful and allowed me to trust the company ( % 40.00) He walked me through the process of filing a claim and handling the benefits, which seem pretty easy ( % 34.17) So far my experience with CARCHEX was good ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , I’m extending my warranty on my car, and so I purchased my plan from CARCHEX, which was an easy process ( % 43.33) Their specialist was good and was able to attend to all of my questions ( % 60.00) I’d recommend them ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/8
Original review: Aug ( % 37.50) , My car to be without warranty is like putting my life at risk, in case anything happened ( % 0.00) The money you pay doesn't matter, it's better for me to do the extended coverage ( % 50.00) And I chose CARCHEX because the other ones are not extensive and CARCHEX matched my budget ( % -6.25) The purchase process was faster because they called me back, and any time I try to get someone to talk to me, they talk to me and meet my needs directly ( % 5.00) They answered my questions, and they sold me in three weeks time ( % 0.00) I was satisfied with everything ( % 50.00) I'm even telling people about it including my coworkers ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/7
Original review: July , He is very professional and courteous ( % 36.83) It was a pleasure talking to him ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/7
Original review: July , Kate made my buying experience excellent ( % 68.75) If making a claim is half as enjoyable then this will be a great partnership ( % 37.78) She made the terms and coverage easy to understand ( % 43.33) She even went out of her way to help me find out that GMC had recalled a major component on my car ( % 6.25) I want to deal with Kate for everything! ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/7
Original review: July , I had a very good experience with my representative ( % 64.25) He wanted to create conversation and build a good relationship with those he was servicing, it appeared ( % 70.00) I appreciated the Carfax, etc ( % 20.00) credentials located on your website to guide me to a reputable company ( % 50.00) I also appreciated his honesty regarding my credit card security ( % 20.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/7
Original review: July , Jeffery was excellent!!! GREAT SERVICE ( % 72.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/7
Original review: July , Customer service wasn't bad, but it wasn't great either ( % 15.83) I'd say the pricing is a little high, and it would be nice to see the quotes online instead of having to wait for someone to call you ( % 19.08) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/7
Original review: July , The person who I talked to was courtesy and helpful to my needs ( % 37.50) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/7
Original review: July , I found my representative very to be helpful, and he made the process very easy ( % 37.94) I love the service ( % 50.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/7
Original review: July , Customer service resource was simply terrific ( % 18.75) No other warranty company provided the service that I needed ( % 6.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/7
Original review: July , Kenny was very helpful with the coverage ( % 28.75) Thank you for the help ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/7
Original review: July , It was a pleasure hearing Mr ( % 37.50) ** explaining the process to acquire a warranty extension added to my newly acquired vehicle ( % 13.64) Makes me feel cared for ( % 0.00) Thank you for such wonderful attention ( % 50.00) Looking forward to dealing with your company for this matter ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/7
Original review: July , I called and ordered an inspection through CARCHEX on Monday / and was told it would be complete in - business days ( % 23.75) I had to follow up with them on that Wednesday as my dealer hadn't heard from them ( % 0.00) While speaking with the customer service representative, who was extremely rude, she told me they only had a fax number for the dealer ( % -15.00) After correcting the information, I asked her why they didn't call me back to correct the issue and she became extremely short with me and only responded "we will update the inspector with the new number" ( % 3.41) The inspection finally happened on the morning of July rd but I had to call CARCHEX again on the morning of the th to get the results of the inspection ( % 0.00) I was told that they had received the inspection and were waiting on it to be reviewed internally before sending it to me and they didn't have any time frame they would have it ready ( % 10.00) minutes after ending my call with them I received the inspection in my email ( % 0.00) I will always use an inspection service when buying a used car or truck but I will never use CARCHEX again ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/7
Original review: July , Ms ( % 37.50) ** was very helpful and professional in every way, she explained my policy and answered any questions I had about my coverage ( % 15.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/7
Original review: July , I usually don't purchase stuff by phone ( % 6.25) The sales persons (Joseph **) really knew his stuff ( % 22.50) Every concern and question I had he was able to answer ( % 50.00) Usually they just have a script that they read to you, but this guy was talking to me like a friend would ( % -25.00) I had heard of the company before and at first I was apprehensive, but Joseph really sold it for it ( % 22.50) What a pleasant experience and the coverage is great too ( % 76.67) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/7
Original review: July , Auto Warranty Titanium Package , miles ( % 37.50) Representative online was courteous and kept in touch with me via phone and online quotes for months until I was ready to purchase package ( % 40.00) He answered all of questions promptly and courteously ( % 60.00) I did contact other auto warranty companies online and no other company ever called or emailed me a quote ( % -3.13) I am very impressed with the customer service of this company ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/7
Original review: July , I called your center just to inquire about some warranty options and was very pleased with the service I received from Roosevelt ( % 30.83) He was wonderful to work with ( % 100.00) I appreciate how he explained all of the options to me ( % 0.00) I would recommend Roosevelt to anyone and everyone ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/7
Original review: July , James ** was great during the sale but shows no concern after ( % 58.75) He neither answers messages or phone calls ( % 0.00) In fact I am waiting for him to acknowledge my mileage correction and send me an updated brochure and that has not yet happened ( % 0.00) If I don't get a reply within the next hours, I will take my business elsewhere ( % 0.00) I don't like feeling like a second class citizen ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/7
Original review: July , I am very happy with my experience with CARCHEX ( % 68.75) Dave was very helpful, courteous and patient with me ( % 40.00) I would them a very high recommendation to anyone ( % 20.80) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/7
Original review: July , Agent Philo was very helpful and polite and knowledgeable of what I needed ( % 28.75) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/7
Original review: July , I must say Mr ( % 37.50) Ira ** was awesome explaining to me about this policy ( % 100.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/7
Original review: July , Excellent experience ( % 68.75) Plans explained in detail ( % 0.00) No high pressure ( % -8.00) Jefferson ** initiated and handled the transaction very professionally ( % 13.00) Went with Carchex because of its A+ BBB rating ( % 0.00) Just signed up so I cannot comment on claim handling aspects, but BBB's customer reviews were good ( % 70.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/7
Original review: July , Jason was very polite ( % 28.75) I was very happy with his character ( % 100.00) ( % 0.00) ( % 0.00) I was drinking the first time he call me ( % 25.00) I ask for him to call back and he did ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/7
Original review: July , Joseph was a big help ( % 18.75) The first representative who assisted me did not take my account information down correctly and caused the warranty coverage to never begin ( % 4.72) Joseph straightened the issue out and then applied the coupon still ( % 0.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/7
Original review: July , Aloha ( % 37.50) I had problem with auto pay acc ( % 0.00) as Grandson lost card and I had to change # ( % 0.00) Forgot I had auto pay ( % 0.00) I received a letter from you a week before due ( % -12.50) I called everyday and was switched to financial dept ( % -10.00) I was put on hold for over min every time till I hung up ( % 0.00) Then Rodney called ( % 0.00) I was ready to just cancel ( % 20.00) What if I had a car repair company calling you? Do you think they would wait? Rodney reassured me you were a good company ( % 70.00) Rodney was so understanding, helped me get it done fast, as I was late for an appt ( % -5.00) He made sure he took a deep breath and read me all the required stuff as clearly and fast as he could and made sure I understood, and would make sure I did ( % 30.00) You are very lucky to have him as an employee and working with the public! Never did he seem bothered or annoyed ( % 1.11) ( % 0.00) ( % 0.00) And I was ( % 0.00) It calmed me down and made me want to stay with this company! My only hope is, if I do ever have a problem and need a repair facility to call you, they don't get put on hold for an hour! I don't want to see their face when I say I have CARCHEX! AND I COULD HAVE GOTTEN a better deal with another company for more miles etc ( % 20.14) Linda **, please give Rodney ** a big "THANK YOU!" from me ( % 0.00) Read full review ( % 35.00)
consumeraffairs
POSITIVE 🙂
2015/7
Original review: July , I thought your sales person, Ken ** was knowledgeable about the product he was selling ( % 37.50) I purchased the warranty but felt the price was way too high and then to add to my financial discomfort the warranty doesn't even start for days or miles after I said "yes I'm buying ( % 8.00) " I live on a fixed income so paying the high cost for the product doesn't sit too well ( % 13.21) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/7
Original review: July , The salesman Mr ** is a very professional guy ( % 25.25) I highly recommend him across the board in what he says and does ( % 16.00) He's very patient ( % 20.00) Again, very professional and very knowledgeable about the business he does and he very understanding in explainable about what are you getting and what you to expect ( % 17.67) Again, Mr ** hats off to you young man and may God bless you on this journey ( % 10.00) You have a great future ahead of you ( % 40.00) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/7
Original review: July , Very good customer service experience ( % 64.25) ( % 0.00)
consumeraffairs
POSITIVE 🙂
2015/7
Original review: July , Excellent experience ( % 68.75) Dan explained everything thoroughly and took the time to help me understand the value in the warranty ( % 0.00) ( % 0.00)
Needs attention
Negative reviews
consumeraffairs
NEGATIVE 😕
2022/11
Original review: Nov ( % 37.50) , The rep was informative but I did not like that they would not let me see exactly what the policy covered until after I already purchased the program ( % 25.00) I asked If I could have that sent to me or if there was something I could look at online ( % 0.00) And the rep said not until I pay them for the program ( % 0.00) That was a little silly ( % -34.38) But they said that there was a -day buyer's remorse or I could return or cancel the policy within days without any penalty ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/10
Original review: Oct ( % 37.50) , It's horrible with Carchex ( % -100.00) They are very proper and informative, until they get the payment ( % 0.00) After that, when you try to contact them, there's no customer service ( % 0.00) I was trying to contact them to ask questions ( % 0.00) I tried it for a week and a half but couldn't get in contact ( % -16.67) The only time that I heard from them was when they wanted the payment ( % 0.00) They were very nice, but by that time, I was so frustrated with the service ( % 4.00) I didn't want any part of it ( % 0.00) When I told them about my dissatisfaction, the rep abruptly got so rude and just switched me over to the cancellation department ( % -21.25) He didn't even bother to give me a chance to ask me why I wanted to cancel ( % 0.00) I'm trying to get a confirmation on my cancellation but I had not heard from them as of yet ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/9
Original review: Sept ( % 37.50) , I took my truck to a local repair shop to have the right side exhaust manifold R/R as it was making a noise ( % 14.29) The mechanic told me that the the manifold have a crack in it like it had rusted from the inside out, and it had warped a little ( % -18.75) He was told that it would NOT be covered totally because of overheating ( % 0.00) The contract that I have with Carchex states that the manifold is covered, but in the exceptions clause (not covered if due to excessive heat) ( % -18.75) Since it was rusted from the inside out and had a crack in it I believe it should have been fully covered and it was not due to ANY excessive heating that is was due to time and materials and getting hot and cold (not excessive Heat) every time it was driven ( % -8.96) I tried customer service ( % 0.00) They did not understand, I believe they trained to project a worse case when talking to the customer ( % -40.00) I tried to contact one of the VPs of the company, I called at least times and spend ( % -30.00) hours on hold to no avail, he would not call me back and I was told he was too busy and like I am not but good customer service is take the few minutes to try to make the company happy ( % 28.00) I now am thinking I made the wrong choice in extended warranty companies, and am thinking of cancelling what is left of the warranty ( % -25.00) I am checking into other companies ( % -12.50) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2022/9
Original review: Sept ( % 37.50) , I have been trying to get a copy of my contract since the beginning of August ( % 0.00) My vehicle is currently in the shop waiting on approval because I apparently have the wrong policy ( % -15.00) I have been attempting to get ahold of a supervisor for the last days to fix this issue ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/8
Original review: Aug ( % 37.50) , I put in for a quote and Carchex called me the next day ( % 0.00) They told me how much it was gonna be and that it was a $ deductible per incident ( % 20.00) The price and the deductible weren't that bad, so I decided to go with them ( % -70.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/7
Original review: July , I cancelled CARCHEX ( % 37.50) I'm not going back to those guys ( % 0.00) Something went wrong with my car, and the warranty people took me through total hell and had the service department break down the car three times, which I had to pay for ( % -21.85) They could have just broken down one time, had everything checked, but they broke it down and put it back together, broke it down again, put it back together, then broke it down again, and they said they were not gonna cover it ( % -14.60) They’re the worst company I've ever dealt with ( % -100.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/6
Original review: June , My daughter's car was out of warranty, and the dealership recommended Carchex ( % 37.50) But we were not satisfied ( % -25.00) She had two different problems with her car and they wouldn't fix anything ( % 0.00) They said it was all wear and tear ( % 0.00) One of them caused her to have an accident ( % 0.00) They wouldn't cover anything, so we canceled the policy ( % 0.00) It was a horrible hassle because they kept telling me, "You have to fill out all this information ( % -100.00) Then, you have to send it to us ( % 0.00) You can't tell us over the phone ( % 0.00) " They wanted the mileage and a whole list of stuff ( % 20.00) I thought that was really stupid ( % -80.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/6
Original review: June , Carchex came with my Ford F- when I bought it ( % 37.50) I've used it for a claim ( % 0.00) I dropped the truck off at the shop and they did everything ( % 0.00) I just got a motor that was covered under the warranty ( % 0.00) It took a while because you had to have the claim approved ( % 0.00) Other than that, it wasn’t bad ( % -41.25) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/6
Original review: June , I had an AC compressor that needed to be replaced and I had a terrible experience with CARCHEX ( % -31.25) I took my car to a GM dealership and then they contacted CARCHEX ( % 0.00) Then CARCHEX told me that they were going to use third party parts, which I wasn't aware of in the beginning when I got the contract ( % 12.50) I thought it'd be with OEM parts ( % 0.00) But then they said the shop wouldn't accept third party parts ( % 0.00) It was running around from there ( % 0.00) I had to make several calls back and forth ( % 0.00) It took a couple of weeks to get the claim finalized ( % 0.00) In the end, they went with the OEM parts ( % 0.00) If they would’ve just done that in the first place, it would have saved a lot of time, frustration and money on both sides ( % 25.00) It was very, very frustrating ( % -52.00) I've got other warranties with cars and I've never been through something like this before ( % -12.50) I'd never recommend these people to anybody ever to work with ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/5
Original review: May , I have had my policy for to months then cancel it because I got rid of the car and it's taken over months and I still don't have my refund and I was treated with total disrespect by their customer service representative ( % 18.75) It was absolutely horrible ( % -100.00) We'll never do business with this company again ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/5
Original review: May , Devon ** made two false claims, one is that car shield will not approve what is on the contract compared to CARCHEX ( % -1.25) After doing research I learned the underwriter for both companies is the same, and carchex is not who approved my repairs, the underwriter is ( % 0.00) Also I was told to cancel my policy I would only have to call him back within days to cancel my policy ( % 0.00) That too was a lie ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/5
Original review: May , CARCHEX has been confusing in the beginning because they did the wrong car ( % -14.17) I wanted one car ( % 0.00) I ended up doing two, but it cost too much ( % 20.00) So, I had to reiterate, call early this morning, and talk to them to see what they could do because the payment was too much ( % 15.00) They straightened it out ( % 0.00) I ended up signing for three years to get these payments down, to get both cars covered ( % -15.56) One is two shades into being an antique, but it's very old ( % 13.00) That's the one I wanted out front ( % 0.00) Unfortunately, they put the wrong car upfront, which made me go back and straighten it out ( % -33.33) But they have me a bargain ( % 0.00) They told me that they would reduce it from something to ( % 0.00) But I haven’t got the packet ( % 0.00) This is my second day, and I’m looking to get a refund of the money they took ( % 0.00) They took and some odd dollars out for the two cars ( % -16.67) And when I narrowed it down this morning, it came to some odd dollars ( % -16.11) Also, they said that I could have one of the cars towed ASAP, roadside service ( % 0.00) But the morning after I called, I was on hold for a long time ( % -5.00) I’m still trying to find who can tow one of my cars ( % 0.00) But the representatives were good ( % 70.00) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2022/5
Original review: May , Can't reach customer service by phone ( % 37.50) On hold for minutes which only led to a prompt to "leave a message" which I did ( % 0.00) Disgusting! If I could leave a ZERO rating I would! Avoid this company at all cost! Can't wait to chat with them, IF THEY RETURN MY CALL!!! ( % -100.00)
consumeraffairs
NEGATIVE 😕
2022/5
Original review: May , I called the number for authorization of a repair and they were closed ( % 13.75) Seems like you are not easy to get hold of as your representative told me ( % -21.67) I needed brakes for a trip we were taking and because I couldn’t get authorization I had to pay the bill myself ( % 0.00) You should have a hour line that can be reached ( % 0.00) Unfortunately cars aren’t on a - schedule when They need care ( % -50.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/4
Original review: April , I got a Hyundai Sonata and it didn't have but , miles on it ( % 37.50) So, I wanted to have an extended warranty ( % 0.00) I had looked at several different ones and I had narrowed it down to Endurance and Carchex ( % -5.19) Endurance offered a little bit whistles and bells more, but Carchex was cheaper ( % 15.63) The enrollment process with them wasn’t too awful hard ( % -64.58) I’m on disability and the payment is some dollars a month ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/4
Original review: April , We had two cars that we wanted and we thought CARCHEX would be a good warranty ( % 53.75) But found that it was not the one that we wanted ( % 0.00) We had a bad experience with them ( % -70.00) It's hard to get in touch with them, especially with warranty people ( % -14.58) I personally stayed on phone for about an hour and a half and see if I can get anybody ( % -8.33) They also didn’t warranty what they said ( % 0.00) I thought they would cover more than what bumper-to-bumper should have covered ( % 50.00) But no ( % 0.00) We dropped them ( % 0.00) I have about four months and I lost out by about $, worth ( % 30.00) That's what I ended up paying ( % 0.00) We had to take the money out of pocket to get the car at the shop ( % 0.00) I’m not very pleased with CARCHEX ( % -19.23) It’s an awful brand and I will not get them again ( % -100.00) I would advise anybody not to get them ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/2
Original review: Feb ( % 37.50) , The agent who signed me up told me years at $ ( % 0.00) ( % 0.00) I received the contract which is wrong ( % -50.00) It says I have yrs ( % 0.00) at $ ( % 0.00) ( % 0.00) That is not what was agreed ( % 0.00) I have been trying to call several phone numbers in which I'm on hold for a very long time & then I get a hang up ( % -3.25) If I don't get a response, & I'm charged the wrong amount, then I will call my credit card company ( % -50.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2022/1
Original review: Jan ( % 37.50) , Carchex was a little bit easier to talk to ( % -18.75) I wanted the engine and transmission covered and they had a couple of other little things that was in my policy ( % -15.63) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/12
Original review: Dec ( % 37.50) , I purchased my coverage months ago and this is the first time I've had to use my extended warranty ( % 25.00) I purchased the Platinum coverage to include the electronic coverage for my vehicle ( % 0.00) My wiring harness for my tailgate needs to be replaced ( % 0.00) The cost is $ ( % 0.00) to replace it ( % 0.00) This wiring harness is for my all my lights on the tailgate including the back wiper and inside dome lights ( % 0.00) I was told that the wiring harness for my tailgate is not included in the electrical components of my vehicle ( % 0.00) No one from Carchex told me when I purchased my warranty that wiring harness wasn't included ( % 0.00) I've have sent a lot money on this warranty and I'm very unhappy ( % -78.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/10
Original review: Oct ( % 37.50) , I've been doing business with Carchex since March ( % 0.00) I have purchased several auto protection agreements and have personally recommended family members to their company ( % 0.00) I sold my car in July and subsequently canceled my contract with CarChex ( % 0.00) This had been the most dragged out and subsequently worst customer experience I've ever had with any business I've dealt with ( % -25.00) Once you make a purchase, you are no longer revenue, rather a business expense ( % 0.00) Further details will be added ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/10
Original review: Oct ( % 37.50) , I spoke with the sales representative as well as the manager from Carchex, and they were both very helpful and informative ( % 20.00) I received the packet via email but it was small and I couldn’t make it out ( % -25.00) But I was a little bit put off that any electrical parts weren’t covered ( % -18.75) I said I was gonna call back and find out specifically why that was written out of the policy ( % 0.00) I have an Audi Q and there's a lot of bells and whistles on my vehicle ( % 0.00) Knowing the type of vehicle I had, that should have been something that was emphasized ( % 0.00) The purchasing process was a pain ( % 0.00) They took my money fast and being that particular part wasn’t explained, that almost gave me a bad taste in my mouth ( % -11.11) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/10
Original review: Oct ( % 37.50) , The sales rep was very congenial ( % 20.00) She thoroughly explained what services were provided and told me that she would send me information in writing that supported what she was saying which Carchex did ( % 0.00) When I called initially, the phone was picked up on the second ring ( % 0.00) But when I called to cancel, it took probably a day and a half to do that ( % -16.67) I realized that I can just save the money that I was spending on the warranty and in the unlikely event that something happens, I'll have the money ( % -50.00) But Carchex has my trust, and I'd recommend them to someone else ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/9
Original review: Sept ( % 37.50) , Bought a warranty a year ago from Carchex ( % 0.00) Finally had a repair needed ( % 0.00) Alternator went bad ( % -70.00) Barely limped to a mechanic ( % 5.00) Carchex only offered to pay about / of the cost of repair ( % 0.00) I paid $ for this warranty for peace of mind ( % 0.00) They told me to buy the part myself and have the mechanic install it ( % 0.00) How do I do that when my vehicle is broken down? This company is a scam ( % -27.78) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/8
Original review: Aug ( % 37.50) , I can’t rate you other than so for a disappointment ( % -36.25) I purchased the plan in June and have as yet to receive any paperwork ( % 0.00) I was told I would receive a packet and as yet have received emails and no packet ( % 0.00) I will be contacting the office of the Virginia Attorney General to have them investigate if this is some sort of scam ( % 5.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/6
Original review: June , I just purchased the Carchex protection plan for both of my vehicles on June , ( % 37.50) A few days ago, I received a packet from Carchex ( % -20.00) Inside the packet was the contract associated with my GMC Acadia ( % 0.00) The information on the contract was blank and the summary of purchase listed the Ultimate package ( % 0.00) I scanned through my contract and did not see anything referenced to an Ultimate package so I called Customer Service ( % 0.00) The first person asked for my contract number and I provided it to him ( % 25.00) He told me to look on page nine of the contract to read about the Ultimate package ( % 0.00) I tried to explain to him that page nine was the transfer of your agreement page ( % 0.00) He kept talking and I asked him to please stop since he was talking about something that was not in the contract ( % 0.00) He told me to NOT interrupt him when he is talking and hung up on me ( % 0.00) I called back and talked to another person and this person was very rude and stated that I did not have a contract with them ( % -19.50) He stated he could not find the contract number nor my name in the system ( % 0.00) I asked to speak to a supervisor and he told me that I could not speak to a supervisor without a contract ( % 0.00) I told him I have one in my hand and he told me that he cannot find it thus he could not help me ( % 0.00) Very poor customer service ( % -52.00) I did not get my questions answered from Customer Service ( % 0.00) Both gentlemen were rude and seemed not to care that I just bought two contracts from Carchex ( % -30.00) I spoke with my salesperson and she stated she would send my concerns to her boss and he would reach out to me ( % 0.00) He never did ( % 0.00) Not a good start to a purchase ( % -35.00) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2021/5
Original review: May , I found out after reading the contract they mailed me that their covered labor rate is below market in my area and when I called to complain a representative said they would send me a new contract with a market rate clause in it but they never sent anything and I ultimately canceled before the day cancellation window ended ( % 17.05) Disappointing ( % -60.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/5
Original review: May , Our purchase experience stretched out over a month or two due to various purchases following through on our side ( % 4.00) Our contact was extremely helpful and followed up a time or two just to touch base, but no pressure ( % -46.25) We would use them again for replacement warranty service ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/5
Original review: May , I just got off the phone with Carchex and they are not easiest company to work with when your vehicle needs repairing ( % 37.50) In fact, they make it extremely difficult to process a claim ( % -50.00) Currently, I have a drivetrain issue with my BMW which is cover under my warranty ( % 0.00) First, it took several attempted to reach to a representative from Carchex claims department ( % 12.50) After reaching a rep, he collected all the necessary info from the repair shop and told the technician that a claims technician will contact them shortly ( % 0.00) A day later no one contacted the repair shop ( % 0.00) When I called Carchex claims dept ( % 0.00) , the claims rep proceed to asking questions such as what's the issue with the vehicle etc ( % 0.00) ( % 0.00) ( % 0.00) I explained to him that all the information was provided when the claim was filed ( % 0.00) He stated that this information is not in their system (very frustrating) ( % -52.00) He continued by adding that a claims inspector need to inspect the vehicle before any repair can be done and that may take up to hours during business days ( % 0.00) Also, it's Memorial holiday weekend, so the claim inspector may not inspect the car until the following Thursday (a week later) ( % 0.00) I explained to the claims rep that this is my only means of transportation and I drive -miles one way for work and proceed to request a rental car since it's in my contract ( % 0.00) I was told a rental is only approved after the car is inspected by the inspector ( % 0.00) Also, I was told to submit all repair and maintenance documents performed on the car over past year and without these documents they will not send an inspector to inspect the vehicle (another hurdle) ( % -25.00) Given the circumstances and a customer with a paid in full Platinum contract, I expected more urgency and problem solving from Carchex ( % 25.00) By the time Carchex process this claim I will be out of a job and still without a car ( % 0.00) At this point, the writing is on the wall, now I have to pay for the repairs out of pocket because of all the hurdles they have created to make this process severely difficult ( % -50.00) I suggest that you save your money and use it towards any unforeseeable repairs in the future because Carchex will find every reason to not repair your vehicle ( % 0.00) They should be a peace of mind but in reality, they are added headache ( % 0.00) So that's money down the drain ( % -15.56) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2021/3
Original review: March , I owned a new account for Jeep and canceled warranty for Jeep ( % 25.57) The salesperson for the new warranty told me he would forward my email for my refund of Jeep car warranty and never did ( % 13.64) I called weeks later only to find my refund was never processed ( % 0.00) Further I recently had my Jeep repaired for a broken door latch ( % -13.33) The mechanism inside the door was broken ( % -40.00) This the nd time the door was looked at ( % 0.00) Carchex denied the coverage ( % 0.00) How is that possible for a mechanism INSIDE the door panel? I won’t recommend Carchex ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/3
Original review: March , I am absolutely disgusted with this company ( % -31.25) Dropped my car off at the mechanic ( % 0.00) He did the teardown and waited for their Carchex inspector to come ( % 0.00) The inspector came told mechanic mechanic The repair was approved ( % 0.00) The next day after my car had been put back together and I had rented a car for two days that was also supposed to be covered FYI ( % 0.00) I got a call from carchex letting me know that my Repair was not approved and I would have to pay out of pocket ( % 0.00) I would’ve never had such an expensive repair done and I would’ve not have rented a car for two days ( % -25.00) I am out the $ for repair and $ to a car warranty protection that just left me hanging and lied to me and my mechanic ( % 0.00) Buyer beware ( % 0.00) Absolutely do not use this company ( % -10.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/3
Original review: March , I had done my policy on Feb and since yesterday I didn’t receive the copy of my policy in mail, so I was trying to call the person who did my policy Michael more, he didn’t answer my calls neither he responded to my mails nor voicemail ( % 43.75) That was very bad ( % -91.00) ( % 0.00) Once the policy is done he doesn’t matter about the people, is that what it means???? ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/3
Original review: March , Sales person told me that Titanium level coverage does not need preapproval of claims ( % 37.50) When I received actually policy after weeks, every page says preapproval is a must ( % 0.00) False sales pitch ( % -40.00) Well I dont know what other surprise I will get if I have to (God forbid) file a claim ( % -12.50) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/2
Original review: Feb ( % 37.50) , It's been over a month and I haven't received anything in the mail ( % 0.00) I wanna cancel and I want a refund ( % 0.00) I don't see a purpose of having it ( % 0.00) They said my policy would start after days and I would receive everything in the mail but I never did ( % 0.00) They took the money and that was it ( % 0.00) I'm highly disappointed ( % -75.00) I went from one extended warranty place to another and I thought it was gonna be a better review based on what my representative said ( % 50.00) I explained to them my experience with a different place ( % 0.00) They said they were guaranteeing me a better experience at Carchex but it's even worse ( % 5.00) At least in the other place, I got emails ( % -21.25) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/2
Original review: Feb ( % 37.50) , I looked at three providers and CARCHEX was one of them ( % 0.00) The signup process was somewhat easy ( % 43.33) I just didn't like the way the agent's characters fell ( % 0.00) After he found out I went with another character, he started talking bad about the other two people I was looking at ( % -41.25) That was the reason I canceled ( % 0.00) CARCHEX should improve on the way they try to sell this service ( % 0.00) They can't have someone on the line talking about how good they are, and then talking about how bad someone else is, and they are second to them ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2021/2
Original review: Feb ( % 37.50) , They will not cover you when something goes wrong ( % -50.00) Do not use!!!! Buyer beware ( % 0.00) They will wait until you file a claim and then reject it just to not pay ( % 0.00) Look thru my reviews ( % 0.00) I try only to leave positive reviews this company is a scam ( % 11.36) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/12
Original review: Dec ( % 37.50) , Tried days running to contact your customer service after I received the packet ( % 0.00) ( % 0.00) ( % 0.00) was put on hold ( % 0.00) ( % 0.00) ( % 0.00) then disconnected ( % 0.00) Tried website ( % 0.00) ( % 0.00) ( % 0.00) Finally emailed Customer Service directly ( % 5.00) ( % 0.00) ( % 0.00) still no response ( % 0.00) ( % 0.00) ( % 0.00) Pathetic customer service ( % -100.00) ( % 0.00) ( % 0.00) have still not heard from them ( % 0.00) ( % 0.00) ( % 0.00) have not received any documentation that they have received my directive to cancel my coverage ( % 0.00) This is totally unacceptable ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/10
Original review: Oct ( % 37.50) , DO NOT BUY, THEY SAY IT COVERS COVERS EVERYTING UNTIL THEY GET THEIR MONEY, THEN IT COVERS NOTHING ALL OF A SUDDEN!!! I can go on and on all day about how preposterous this company and their product is, and even worse their customer service, but I'm tired from making BBB complaints (they have saying the same thing in the last months, FYI) and filing complaints with the attorneys general ( % -12.50) Save yourself the aggravation and monetary losses, they will rip you off, their product is TERRIBLE! You're better off just paying for repairs ( % -25.00) I've paid them $, in payments and they won't cover an $ electrical repair ( % 0.00) Go look on their website how often electrical coverage is mentioned ( % 0.00) ( % 0.00) ( % 0.00) ( % 0.00) Unreal ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/7
Original review: July , I was told bad things about CarShield and I did some research on Google and found CARCHEX ( % -16.25) They are accredited ( % 0.00) They also got the price down around the price range I was looking for ( % -15.56) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/7
Resolution response: July , I received a personal phone call from the director of customer service with an apology ( % 0.00) The policy was updated to reflect the correct mileage ( % 0.00) Original review: July , Unfortunately I entered into a contract with false advertisement ( % -17.50) The mileage recorded on my policy was not correct which I think was intentionally done considering it was recorded as something higher meaning I will reach the expiration mileage sooner and when I pointed it out to the company PRIOR to the days to policy going into effect I was told it would be corrected and I would receive a new declaration showing such ( % 9.66) After having my first claims this conversation came up only to find out the situation was never corrected and I have emails stating they would do so ( % 12.50) All I get is excuses and basically them telling me it is not easy to correct without jumping thru hoops ( % -21.67) Do no trust these people ( % 0.00) They will sell you a contract with , miles and then issue a policy with the mileage further in the future ( % 0.00) The mileage under consideration is not massive but it is about policy ( % 0.00) This is false advertisement and buyer beware ( % -40.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/7
Original review: July , Carchex is putting out all the flashy ads but when it come to service, they don't deliver and the worse part is they like with American Auto Shield who pays for repairs, they never answer or help you out, so, this is fraud company, don't buy their policies, you're making a big mistake and you'll be sorry for yourself on the long run ( % -15.36) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/7
Original review: July , I am disappointed to learn that Carchex is not the policy provider ( % -18.75) In the "fine Print" of my acknowledgement, I saw that the "Warranty Provider" is American Car Shield, Not Carchex ( % 20.83) Carchex appears to be only a sales agent for American Car Shield which means that everything the sales person at Carchex told me may not be true or accurate ( % 18.75) I don't believe that Carchex can speak for American Car Shield if I ever have to use the warranty ( % 0.00) To make matter worst, there is a company named "Car Shield" that is also a seller only ( % -50.00) Car Shield is not rated by BBB ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/6
Original review: June , Agent lied about everything in the contract ( % 37.50) ( % 0.00) when I discovered he lied in the pre contract and tried to call the agent wouldn’t answer my calls ( % 0.00) I had to put bad reviews on every Website including BBB ( % -70.00) Then the district manager called and tried to correct the problem but the damage was done ( % 0.00) I cancelled and got my money back ( % 0.00) ( % 0.00) stay away ( % 0.00) These guys are crooks ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/5
Original review: May , We were looking at another company then we started doing research ( % 37.50) We saw some of the Carchex reviews and decided to call and find out more information ( % 50.00) The guy was really pushy and insisted that we sign up and then we could terminate it any time we want so we did ( % 20.00) We gave him my credit card, which I told my husband I was sad that we did that because I don’t want them turning around and charging it again ( % -50.00) Now that we’ve decided to cancel, it was like we had to jump through all these hoops to get it done and we shouldn’t have to do that ( % 0.00) Then they sent us another bill that said our payment is due ( % -12.50) I’m not gonna pay that ( % 0.00) We sent a letter to terminate it and we discussed all the information ( % 0.00) It was overboard ( % -25.00) If somebody calls and does a policy and it’s less than days, it should’ve been terminated automatically ( % -16.67) We’re not happy with the services ( % -40.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/5
Original review: May , I am not happy with this at ( % -1.25) He hung up on me and never called me back and I never got done but what I needed to get done with so I am not happy at all ( % -20.00) Possibly will cancel years ( % 0.00) That's how unhappy and dissatisfied I am ( % -60.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/5
Original review: May , CARCHEX stinks ( % -11.25) I signed up three weeks ago, gave them $,, and I haven’t had seen a single piece of paper yet ( % -7.14) The first time I tried calling, the guy that was allegedly on my account twice left messages ( % 5.00) He did not return any calls so I finally called the main number and got somebody else who assured me that I would get my packet of information ( % 8.33) I told him if I didn’t get it by next Monday, I’d cancel the policy ( % 0.00) They couldn’t say anything ( % 0.00) I would just like to have them do what they said they were gonna do ( % 0.00) They’re executing very poorly ( % -52.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/5
Original review: May , I looked on and Carchex had the current A+ Bureau rating ( % 18.75) I called them and I had someone who went all policies that they had and what it covered ( % 0.00) I actually talked to them today ‘cause I haven’t gotten my actual copy ( % 0.00) They sent me my bill on the email, but on there, they said something was wrong ( % -50.00) Then they said that I should get the hard copy in the mail ( % -29.17) But I just haven’t got it yet ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/3
Original review: March , Requested refund ( % 37.50) The amount mentioned of approximately $, to be refunded each time several calls for update was met with extended waiting which resulted in non answering ( % -20.00) One call representative call me by name and assured me, a refund representative would be with me shortly ( % 0.00) I need my funds ( % 0.00) N ( % 0.00) L ( % 0.00) ** ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/1
Original review: Jan ( % 37.50) , I just enrolled days ago and hope I don't have to use this service ( % 0.00) I think I got a good deal for the money and hope that the bad info I read was only a few bad deals ( % -18.00) If you don't like this review, then stick it ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2020/1
Original review: Jan ( % 37.50) , The supervisor who got on the phone was very rude and pushy and didn’t listen to what I was saying ( % -39.00) If I wasn’t dead set on on deciding to buy an extended warranty, the experience with the supervisor I spoke to would have been enough to cause me to go somewhere else ( % -10.00) Very unprofessional, very rude ( % -9.50) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/12
Resolution response: Dec ( % 0.00) , The factory struts on my Audi R are leaking, have been for some time ( % 0.00) I filed a claim ( % 0.00) Royal declined to open it on the basis that, in their determination, the part in question was a shock and not a strut ( % 0.00) Internal Audi part memorandums clearly identify the dampers as struts ( % 5.00) I went to Carchex, specifically the manager of customer relations, Jason ** ( % 0.00) He carefully reviewed the information and determined there was basis for a claim ( % -10.00) Although Carchex wasn't able to get Royal to budge on its position, they showed their customer loyalty ( % 50.00) They even opened their wallet and offered soft dollars toward the replacement of my struts ( % 10.00) Carchex didn't have to do that ( % 0.00) They could have taken a hard-line stance ( % 0.00) They didn't ( % 0.00) I'm impressed with what Mr ( % 100.00) ** and his team did to prove they stand by the customer ( % 0.00) Original review: Dec ( % 37.50) , You're an Audi owner? Carchex wants your business ( % 20.00) You're an Audi R owner? They really want your business -- until it comes time to handle claims ( % 20.00) Eight days ago Audi Tampa informed me the struts on my car had reached the Stage leakage point, the worst from Audi's standpoint ( % -100.00) It calls for prompt placement ( % 0.00) I still can't get the claims department to acknowledge that the part is a strut and not a shock ( % 0.00) Never mind the fact that Carchex denied a similar claim eight months ago, also due to leakage, citing "lack of part failure" as the reason ( % -14.72) They acknowledged then that all four dampers were struts and not shocks ( % 0.00) Now they won't even open a claim ( % 0.00) I went to the director of customer relations and he hasn't been able to get the claims department, which is headed up by Royal, to change its thinking ( % 50.00) I can't even get the guy to communicate with me ( % 0.00) This has been an awful customer service experience ( % -100.00) Carchex had no issue over taking my money ( % 0.00) Now that I need the coverage for a part that is covered and badly worn, they have no use for me ( % -70.00) That's bad business ( % -70.00) I'm taking my case to a higher authority ( % 25.00) Do not buy their coverage ( % 0.00) They are not reputable ( % -25.00) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2019/12
Original review: Dec ( % 37.50) , I was with CARCHEX for about a year in the past and their service was good ( % 22.50) However, the last person I talked to was very rude to me so I never called back ( % -13.00) It was a sales call and I tried to set it up times, but things keep happening every time I try to set it up ( % 0.00) I said, “Look, my car got contaminated again ( % 0.00) ” And the lady said, “Just tell me right now you don’t want the coverage ( % 28.57) ” So I said, “Well, just take me off ma’am,” and then she hung up the phone ( % 0.00) I can’t deal with a company like that ‘cause that’s rude ( % -30.00) So, some people that work in CARCHEX are very nasty ( % -100.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/12
Original review: Dec ( % 37.50) , If you don't have extended warranty, and something happens, you'll be out of a lot of money ( % 0.00) I did an internet search and I didn't see anything too bad about CARCHEX compared to the other ones ( % -41.25) Everything was alright when I signed up except when they told me it's gonna take a month or , miles for it to go into effect ( % 0.00) That's kinda ridiculous ( % -33.33) I didn't know that until after I got my paperwork in ( % 0.00) The week after I signed up, I had to put my car in the shop for transmission parts ( % 0.00) But I didn't call in for the claim because it's under the powertrain warranty for Ford motor company ( % 0.00) I'm satisfied with CARCHEX so far ( % 30.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/10
Original review: Oct ( % 37.50) , I would give negative stars if that were possible ( % -15.00) If you're simply looking for prices on an extended warranty dont even bother with these people ( % 0.00) I called them up to get an idea of what it would cost to get a warranty from them and the manager got on the phone proposing all these deals that would only last the length of the phone call ( % 0.00) Give me a break ( % 0.00) This is such a tired pressure tactic it made me want to write this review ( % -20.00) There are other companies that will give you quotes and let you think about it ( % -12.50) Not this one however ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/10
Original review: Oct ( % 37.50) , Do not buy warranty from this Company ( % 0.00) They are fraudulent ( % 0.00) I had the worst experience processing a claim through them ( % -100.00) They lied about the technology package they sold me ( % 0.00) I was told I'm covered bumper to bumper ( % 0.00) When I submitted a claim for my car repair because my key needed to be reprogrammed I was told it was not covered ( % 0.00) I wasted money ( % -20.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/9
Original review: Sept ( % 37.50) , I put in a claim just to have them deny it when I did EVERYTHING I was supposed to do and kept up with my car ( % 0.00) But because it was “too expensive” they tried everything in their power to not fix my car ( % -50.00) They are rude and I will NEVER do business with them again ( % -30.00) I have a foreign car so if you have a foreign too they WON'T fix it ( % -12.50) It’s too luxuary for this CHEAP company! Very sad! Even Audi couldn’t believe their actions!!! Very disappointed! ( % -50.00)
consumeraffairs
NEGATIVE 😕
2019/9
Original review: Sept ( % 37.50) , I am supposed to have a warranty with CARCHEX but when they sent me the paperwork via email, I saw another company, Allegiance ( % 0.00) I checked online and Allegiance has a very poor rating and it’s not Better Business Bureau accredited ( % -38.50) I told the salesman that I do not want to have Allegiance, and then he said that CARCHEX has a poor rating also so it doesn’t matter ( % -40.00) But I signed up with CARCHEX, not Allegiance ( % 0.00) I told him to change the warranty to a company that has good reviews and accreditation, and one that has everything what we agreed to, otherwise refund me the money and I would find a place that has that ( % 70.00) I felt that it they were not honest because I was not told from the beginning that CARCHEX uses another company that is not accredited and has a very poor review ( % -41.00) I was misled and lied to ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/8
Original review: Aug ( % 37.50) , I was not happy with a decision that I made concerning an extended service contract ( % -40.00) I spoke with Drew and he got my cancellation process started ( % 0.00) I am hoping that this will be a painless process? I will update how this cancellation process was handled after its completion! ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/8
Resolution response: Aug ( % 0.00) , I appreciate all that Carchex and AAS has done to resolve this claim ( % 0.00) The engine came in this week and the dealership is currently working on the car ( % 0.00) The process is going very smoothly and hope to get the vehicle back soon ( % 26.00) I can't thank everyone involved enough for this to happen ( % 0.00) I purchased the vehicle months ago and was afraid of the worst outcome ( % -80.00) I truly thank you for everything!Original review: Aug ( % 0.00) , Keep your money, the Dealer has had my car for over a month, every time I call Carchex, it seems as though they do no want to help you, very sarcastic, gives you bare minimum information ( % 9.00) This entire process has been a nightmare from Day , I have to call repeatedly at least everyday or every other day in order to get any answers when I should not have to deal with the ext warranty company ( % -15.63) Only the dealer should be dealing with them ( % 0.00) They have sent inspectors out trying to decide if they want to pay for a new engine ( % 13.64) I have called, begged and pleaded to fix the vehicle as I have been driving rentals car ( % 0.00) I cannot seem to get reimbursed for the tow bill or the rental which it states in my contract I am to be reimbursed for both ( % 0.00) I am beyond furious with this company and about to let the car go back to the finance company and take the loss on my credit as this has been a pain dealing with them since day and there is NO EXCUSE for it ( % 1.25) Extremely disappointed ( % -75.00) Just got off the phone with an adjuster and they stated they would not be paying for a new engine due to a faulty thermostat ( % 0.57) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2019/8
Original review: Aug ( % 37.50) , I’ve had to replace myself two transmissions and an engine for my vehicle over the years ( % 0.00) I thought that I should have insurance for it which I could pay upfront and the repair would be covered when the time comes ( % 0.00) Signing up for service with CARCHEX was very simple ( % 0.00) I put in my name, contact information on a website, and I got a call from a salesperson or agent within hours ( % 0.00) He explained the coverage to me and he was very upfront that there was nothing hidden about the cost ( % 1.67) Thereafter, we played phone tag for a bit but that was as difficult as it got ( % -50.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/8
Original review: Aug ( % 37.50) , I have been taken for a ride ( % 0.00) I have been trying to cancel for a week ( % 0.00) Every time I call I get sent to voicemaila after I've talked to a customer rep ( % 0.00) I'm so annoyed right now ( % -5.71) I've submitted a complaint to the BBB ( % -30.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/7
Original review: July , I just read a review about they must be paid off commission ( % 37.50) I believe so because I was on the phone yesterday / with an agent and kept asking was I purchasing a policy today ( % 0.00) He also stated he missed calls talking to me and if I needed any more information he needed to know if I was going through with policy today red flag number ( % 25.00) Number I read a lot good and negative reviews and a lot of their customer state that sometimes you have to pay for a break down of a part ( % 8.15) Now let me get this correct I'm paying for a warranty incase my engine goes so I won't have to pay out outrageous money bad but st I have pay thousands of dollars to see if the engine is bad because of the previous owner ( % -64.17) If I had thousands of dollars upfront to pay for this I wouldn't need you guys ( % 0.00) The last red flag I just wanted to see if people are lying about the long wait times to file a claim ( % -1.67) I call times to sales ( % 0.00) Got right through ( % 28.57) Call claims ( % 0.00) Never talk to no one ( % 0.00) I don't have to policy so I can't speak bad about the company ( % -70.00) I honestly don't know what to do at this point ( % 60.00) I don't want to purchase from them ( % 0.00) Any other company and they swindle me ( % -12.50) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2019/6
Original review: June , Had a terrible time canceling and the contract will not cover any expense over what they determine is the cash value of car ( % -31.25) To me canceling should be easier and frankly done online ( % 0.00) I also believe that coverage should be upfront ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/6
Original review: June , The warranty is totally valuable and I hate to drive a BMW one ( % -14.17) It can be expensive to repair ( % -50.00) I got an extended warranty and the process was smooth ( % 40.00) I got carchex because of the price and the rep and I had actual conversation ( % 0.00) He wasn’t reading from a script, which was really important ( % 40.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/6
Original review: June , Purchased my policy June ( % 37.50) My wife and me decided to trade the car in for a new one instead two days later ( % 6.82) I'm trying to cancel and get a full refund ( % 35.00) I keep getting the runaround and I'm sick of it!! The seller told me, "Well your next billing date is not till July th," which is a lie ( % -50.00) Next billing date is June th ( % 0.00) I'm not that stupid ( % -80.00) I want my dollars back, No hassle, No runaround!! If necessary I will get a new credit card and cancel the other one so no other amount of money comes out whatsoever and file a fraudulent charge if any more does which I made perfectly clear I WANT TO CANCEL AND WANT my back asap ( % 8.42) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/5
Original review: May , I had a warranty on my vehicle and it was expiring ( % 37.50) I had talked to a provider and I didn’t care for what they were telling me ( % 0.00) With CARCHEX’s deal, you get days money back guarantee ( % 0.00) I was talking with CARCHEX, and I didn’t know they had different levels of plan ( % 0.00) They were telling me what they cover and they told me about three different plans they have ( % 0.00) One they talked about didn’t cover steering so I asked why they don’t you cover it ( % 0.00) They told me the plan they were talking about doesn't cover it, but they got one that does ( % 0.00) And with the next plan, I asked them what they don’t cover ( % 0.00) They said they don’t cover the ignition but they have a plan that does ( % 0.00) So, I told them that I’m looking for a plan that will cover bumper-to-bumper ( % 0.00) I consider steering a major maintenance job ( % 6.25) And I’m asking for bumper-to-bumper cover, and they were telling me the steering is not covered ( % 0.00) So, I’m still talking to people ( % 0.00) I’m not completely satisfied with that ( % -25.00) Plus, most of the providers have a $ deductible ( % 50.00) But CARCHEX has a $ deductible ( % 0.00) And so, I’m not happy with the $ deductible ( % -40.00) But I’m not satisfied how they keep jumping from plan to plan ( % -25.00) I was asking for bumper-to-bumper coverage from the start ( % 0.00) Another thing I wasn’t satisfied was the -day waiting period ( % 50.00) And I got a thousand miles to go through before I could get the service ( % 0.00) I was telling them that the only reason I’m getting the extended warranty is I’ll never know when something's gonna happen to my vehicle ( % 0.00) I might be driving down the street today and something will go wrong with it ( % -32.78) All in all, the people from CARCHEX weren’t trying to give me their highest level premium plan ( % 0.00) They just want to try to sell me ( % 0.00) They didn’t give me the information and let me decide based on the information ( % 0.00) If I hadn’t asked a question, I would’ve had a plan that I’m not pleased with because they didn’t tell me what wasn’t covered ( % -25.00) They were asking me for my credit card ( % 0.00) So, I asked them ( % 0.00) They only told me what was covered ( % 0.00) But I might still end up with CARCHEX ( % 0.00) I like some of the things they told me ( % 0.00) Their rep also answered my question ( % 0.00) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2019/5
Original review: May , Purchased Titanium warranty with Carchex on Friday May th : pm ( % 37.50) After full purchase I received my warranty info via email and saw the warranty is provided by American Auto Shield ( % 17.50) This company was not mentioned when I spoke in length about the coverage ( % 0.00) I was sold on the Carchex reviews ( % 0.00) Researched American Auto Shield and read an alarming amount of negative reviews ( % -13.33) Additionally, Ripoffreport ( % 0.00) com consumers advise to NOT BUY ( % 0.00) On Saturday morning within hours of purchase I immediately called and left voice mail and followed up with an email to CANCEL the policy ( % 0.00) I was told it could be cancelled for full refund within days ( % 35.00) Today is Monday, I am still not able to reach customer service ( % -25.00) Automated message that they cannot handle call at this time, leave phone number and they will call back ( % 0.00) The representative I spoke with and sent emails notify to CANCEL cannot issue refund ( % 0.00) It's thru customer service ( % 0.00) ( % 0.00) ( % 0.00) again I am still waiting ( % 0.00) Very disturbing, feel bait and switch ( % -65.00) Should have been fully advised of the service provider prior so that research could have been done ( % 0.00) Discover advised me to tell them to cancel the transaction which I sent in second email ( % 0.00) Still waiting on call to cancel, unbelievable that the rep that sold it can't cancel it ( % -25.00) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2019/5
Original review: May , I got an extended warranty on my car as a precaution and I got one from CARCHEX ( % 37.50) It was easy to purchase from them and the rep I dealt with was able to answer my questions ( % 46.67) I thought that my warranty had bumper-to-bumper coverage and CARCHEX would fix whatever little thing would be wrong with my car ( % -34.38) I also thought they'd help if something was wrong with the car and if I was given a bad one, then I'd get another car or something ( % -60.00) But I need to learn some more about this warranty ( % 50.00) Lately, I’m supposed to get the brakes changed and I thought I wouldn’t have to pay anything, but I still gotta pay a little something ( % -24.38) So I wish they'd could cover my brakes all the way ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/4
Original review: April , ABSOLUTELY THE WORST COMPANY I HAVE EVER WORKED WITH ( % -14.17) DO NOT BUY ANYTHING FROM THIS THIEFS ( % 0.00) It has been over months now and I still do not have my refund ( % 0.00) They are criminals and should be shut down immediately!!!! I will be getting a lawyer and suing the crap out of them ( % -58.99) DO NOT BUY FROM - TRUST ME!!! ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/4
Original review: April , First of all, let me be clear that Carchex is only one of the companies feeling my anger at the moment ( % 0.50) I researched an extended warranty for my truck and thought I had chosen a reputable company with them ( % 50.00) Boy was I wrong ( % -50.00) ( % 0.00) ( % 0.00) My contact was sold, and then underwritten with American Auto Shield ( % 0.00) I’ll leave it up to you folks to read their reviews (terrible ( % -100.00) ) My truck is at a DEALERSHIP to be fixed, I have already paid for diagnostics and the complete quote is ready ( % 13.33) CARCHEX shady partnership company required a “independent” inspection of my vehicle and are now demanding the past months service records ( % -16.67) ( % 0.00) I service my vehicle personally ( % 0.00) ( % 0.00) Demanding records outside of the time period when the contract was instituted and valid is ridiculous ( % -16.67) ( % 0.00) There is NO manufacturer recommended service related to exhaust manifolds, or motor mounts that can be produced ( % 0.00) I hate to say it but I feel like I have been swindled ( % -80.00) I thought I had an upstanding company to count on in the case of vehicle repairs and now all I have is extremely long wait times on the phone, arrogant customer service representatives, demands for things that don’t exist, and an even longer time for my truck to be repaired ( % -5.00) I suggest that CARCHEX step up to the plate and do better for their customers! Read full review ( % 48.75)
consumeraffairs
NEGATIVE 😕
2019/3
Original review: March , This company and the adjuster they use, American Auto Shield, are crooks ( % 18.75) My car has been broken down for going on three months and still no information from this company ( % -27.78) I have called numerous times and have been put on hold for hours to only have the phone line be disconnected on me just before handing the phone to the mechanic ( % 0.00) THIS COMPANY IS PROVIDING SERVICE IN BAD FAITH TO AVOID PAYING RIGHTFUL CLAIMS ( % -70.00) I am about to make my third monthly payment after my claim was filed ( % 0.00) I am now in the process of hiring an attorney ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/2
Original review: Feb ( % 37.50) , This is one of the worst warranty company I have ever seen ( % -100.00) I am trying to reach out for my refund since November and they are not responding ( % 0.00) And when you try to buy the warranty they will give you call times in a day ( % 0.00) This company customer care is really bad, they will never help you ( % -70.00) Please provide me my refund, I mailed so many times to Larry ** and not getting any response ( % 50.00) Please help ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/1
Original review: Jan ( % 37.50) , I spoke to the people at their Royal Administration, they have no knowledge of what they are doing ( % 0.00) You don't put used parts in an engine or on it ( % 0.00) It just is not done ( % 0.00) But there it's a norm ( % 0.00) I am schooled trained Transmission specialist ( % 0.00) I have rebuilt engines ( % 0.00) This one thing we were told not do ( % 0.00) Also the billing work being done ( % 0.00) Use what the last expensive for their Clint, CARCHEX ( % -25.00) We don't want to make the mechanic unhappy do we ( % -60.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/1
Original review: Jan ( % 37.50) , Still waiting!! I will return to give my final say in this experience ( % 0.00) But so far it’s terrible, totally getting the runaround ( % -30.00) Carchex is not willing to accept the diagnostic from the dealership ( % -12.50) So we are in limbo until the dealership produce more evidence of the problem, two weeks without your vehicle really sucks ( % 10.00) At this point I’m thinking never again ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2019/1
Original review: Jan ( % 37.50) , When purchasing the warranty I was informed the engine and turbos of my car are covered ( % 0.00) Go to put in a claim and lo and behold they find a way to say it's not covered ( % 0.00) This was not a hose that failed ( % -50.00) This was not a return line ( % 0.00) This is a part that is in the engine that feeds the turbos oil ( % 0.00) But they find a way to claim it's not a spelled out part of coverage ( % 0.00) ( % 0.00) ( % 0.00) I am sorry I do not know every working part of the engine to ask specific parts ( % -25.00) You tell me my engine and turbos are covered ( % 0.00) You tell me oil leaks are covered ( % 0.00) ( % 0.00) ( % 0.00) Then authorize the repair on the claim ( % 0.00) ( % 0.00) ( % 0.00) and this is not the first issue I have had with this company ( % 25.00) Horrible ( % -100.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2018/12
Original review: Dec ( % 37.50) , Unbelievable!!! Defensive sales team ( % -48.83) That I am not allowed to speak, talk over me and speak down to me when I ask for comparative prices to theirs ( % -15.56) ( % 0.00) ( % 0.00) since their markup is $, more ( % 50.00) I ask why ( % 0.00) ( % 0.00) ( % 0.00) in return get rude responses with no proof of their price compares ( % -30.00) Now they don't want to cancel ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2018/12
Original review: Dec ( % 37.50) , I was shopping around for extended warranty and found this company ( % 0.00) I decided to call and initially was talking to this guy who was good with information I needed ( % 35.00) Then I was transferred to manager named Daniel ( % 0.00) Man, this guy was bad ( % -70.00) "Bone headed, talking over you, pressuring, making you feel you probably make worse decision possible for yourself salesman" that everyone hate, that who this guy was ( % -40.00) How can people like this be in service industry? I guess that's the way he sells, was not going to work with me ( % 0.00) Just ruined my day ( % 0.00) Call this company if you wanna ruin your day as well ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2018/10
Original review: Oct ( % 37.50) , I have a vehicle in the shop ( % 0.00) The dealer told me my torque converter is bad and My rd gears is going bad ( % -70.00) So they said I need a new transmission ( % 13.64) Is the purpose of an extended warranty to prevent you from paying for problem with your vehicle ( % 0.00) We CARCHEX hasn't stood by what I trusted them to do ( % 0.00) They want me to spend ( % 0.00) to flush transmission fluid before they will fix my bad torque converter ( % -35.00) They are trying to use every code in the book to go against paying to fix my vehicle ( % 0.00) If I knew they would work against me than for me I would have not went with them ( % 0.00) It's crazy ( % -60.00) Your warranty company would fight to have to spend more of your money before they fix a broken part ( % 5.00) So disappointing ( % -60.00) Now I'm thinking about just buying a vehicle and say ** it with the truck and CARCHEX ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2018/10
Original review: Oct ( % 37.50) , I was very disappointed the way I was treated by the salesperson Mr ( % -97.50) Jahmar ** ( % 0.00) He didn't inform me that in order to cancel my extended warranty once I purchased I was required to write a letter and could not cancel over the telephone, even though I had canceled it within hours of buying ( % 0.00) In addition, I had no access to the contract until I bought the extended warranty ( % 0.00) In addition, he poorly explained the details of the extended warranty and did not indicate most salient points ( % 5.00) I felt that he wasn't concerned about my welfare only his commission ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2018/9
Original review: Sept ( % 37.50) , CARCHEX used a contractor for the inspection and I relied on this report ( % 0.00) The inspector did not drive the vehicle (for insurance reasons) and did not allow direct contact for questions ( % 10.00) The inspector did not do a cursory check under the hood for correct fluid levels which would have revealed a bad heater core and inoperable washer ( % -35.00) Also missed an oil soaked air cleaner caused by a bad cylinder ( % -70.00) Other items missed include burnt marker light, inoperable dash lighting, inoperable horn, heater test, excess play in shifter and more ( % 25.83) Owen refunded my account but my decision has cost me $, for new engine and repairs ( % 13.64) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2018/9
Original review: Sept ( % 37.50) , Having a vehicle protection plan is valuable ( % 0.00) It gives me the confidence that if anything goes wrong, I will be able to take care of things ( % 0.00) I purchased another car and I weighed a couple of other companies ( % -12.50) I checked them out and checked the pricing as well, which was one of the biggest factors ( % 0.00) The agent from CARCHEX explained everything to me and the purchasing process wasn't difficult at all ( % -50.00) I appreciate that ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2018/9
Original review: Sept ( % 37.50) , We bought an extended warranty for a Nissan Quest ( % 0.00) About a month later our transmission went out hr from home ( % 0.00) This is where the problem started ( % 0.00) Here’s what happened next ( % 0.00) We could not get a rental immediately for two reasons ( % 0.00) One they are not open on weekends and two you do not get the rental until they approve the repair on your car ( % 0.00) This is where the next major problem occurred ( % 3.13) They said that we had a previous inspection and a seal was bad on our transmission so they denied the claim ( % -43.33) We did our own research and found that the seal was on the axle boot and had nothing to do with the transmission ( % 60.00) Then they wanted all the records for the last two years on our oil changes ( % 0.00) Of course that has nothing to do with the transmission but we went to all the places we had gotten our oil changed and gathered up all the records for the last two years and sent them to them ( % 0.00) It took us three days ( % 0.00) Then they said they needed a report from our mechanic so we drove an hour retrieve the poor and sent it to them ( % -40.00) Then they said that the final report we want the intake report so I Gann we were able to get that and send to them ( % 25.00) By this time our mechanic was getting very upset at the Nissan dealership and called them himself ( % 20.00) He explained to them that the transmission was bad ( % -70.00) They asked him to send the entire code history so he sent that to them ( % 0.00) Please remember this has now taken one month without a vehicle at the shop ( % 0.00) Then they did not call us over the dealership for several days so we called them and they said that one of the codes is an electrical motor inside the transmission and they do not cover electrical components ( % 0.00) So I asked them if I could just change out the electrical motor and car checked said no the entire transmission has to be taken out and replaced ( % 0.00) So to recap I bought a warranty bumper-to-bumper powertrain also to cover transmission and engine ( % 0.00) My transmission went out and has to be replaced that CARCHEX is not replacing it because there is a motor inside the transmission that cannot be taken out that is bad ( % -70.00) I went without a car for over a month ( % 0.00) This is one of the worst customer service and rip offs you can ever experience ( % -100.00) Do not buy from CARCHEX or Car Shield ( % 0.00) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2018/9
Original review: Sept ( % 37.50) , Cancellation/Refund process stinks ( % -60.00) It only took a few minutes to draft out my money, but it takes almost two months to return it ( % -10.00) Seriously? I’m extremely disappointed, and I will complain to NEA ( % -75.00) This is not the way to do business ( % 0.00) I definitely won’t rejoin ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2018/8
Original review: Aug ( % 37.50) , Had car repaired ( % 0.00) The parts that were replaced are under my plan ( % 0.00) Was very disappointed that learn after I paid the ( % -97.50) bill they were not going to pay ( % 0.00) What can we do if CARCHEX is not opened on Sat ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2018/8
Original review: Aug ( % 37.50) , I have been trying to reach out to customer service with zero luck ( % 0.00) When contacting sales because of my lack of success, they brushed me off basically telling me that I can just keep trying to call ( % 15.00) I am very unhappy with this support ( % -78.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2018/8
Original review: Aug ( % 37.50) , I first took out a warranty with CARCHEX in March and when it was over, my experience with their customer service reps was very painful ( % -33.00) They were sending me notices saying it was time for me to renew my policy but they had the wrong address, so things got kinda mixed up ( % -25.00) Also, CARCHEX took money for the old warranty and didn’t take the money for the new warranty ( % 11.82) So they ended up taking double money out of my checking account and it messed up my checking account ( % 0.00) I had to get my payments straight with the bank to avoid as many fees as I could ( % 35.00) It was also hard for me to get a hold of CARCHEX reps and if I did, they didn’t return phone calls like they should ( % -29.17) I used my daughter’s email at the beginning of this issue and they never got back to me through that email ( % 0.00) Then, when I finally got a hold of them, I let them know that I had given them my new address two years ago ( % 6.82) I wound up getting a new extended policy but it was a very disappointing experience ( % -32.18) I thought that they took my payments for my extended warranty within a couple of hours but they took the money for the new one over the weekend ( % 13.64) And I don’t know why they said they couldn’t stop taking the payments on the old warranty ( % 10.00) I had a hard time getting my refund, too ( % -29.17) It took me about two weeks to get my money back from the first warranty that was supposed to be automatically canceled ( % 12.50) So things were a bit confusing at first but everything is straightened out now ( % -2.50) They gave me days or miles before I can use my new warranty ( % 13.64) But of all the business affairs that I’ve had through the years, this was the worst experience that I had and I told them that ( % -100.00) I was really surprised that they do business very poorly like this with a customer ( % -21.00) Communication with the customer is a big thing so I was kinda upset because the communication was very poor ( % -26.00) If the people at CARCHEX did their part to make sure their information was right, then this would never have happened ( % 39.29) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2018/7
Original review: July , I was shopping around for an extended coverage for my vehicle since I had one before and I found CARCHEX ( % 37.50) Purchasing my protection plan was fine ( % 41.67) The representative was extremely knowledgeable and helpful ( % -12.50) Having a vehicle protection plan is important, but I had bad experiences with several auto warranty providers in the past, so this one gave me cold feet again and I cancelled my warranty with them ( % -23.00) But overall, my experience with CARCHEX was very easy and not very time-consuming ( % 15.44) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2018/6
Original review: June , Purchased Silver Coverage Plan (American Auto Shield) thru CARCHEX, Jan ( % 18.75) ( % 0.00) Downpayment of $ ( % 0.00) The waiting period is miles AND days ( % 0.00) March , took truck to service mechanic, after waiting period was up ( % 0.00) Needed a U-joint ( % 0.00) Carchex/American Auto Shield would NOT honor anything ( % 0.00) Their reason was it hadn't FAILED! Guess they wanted an accident or possible injury or death before could get repaired! ATTEMPTED TO CANCEL policy WITH MUCH CONFUSION AND GO AROUND as to what forms were needed and where to send, with WRONG ZIP CODE to Baltimore MD ( % -23.13) After MONTHS I finally get a lousy check back for $ ( % -16.67) I read my contract front to back and DID understand there MAY be a $ admin ( % 0.00) service charge ( % 0.00) NOTHING in contract stated: "LESS CONTRACT AMOUNT ELAPSED" which includes the day waiting period! So, I learned my lesson and hope anyone that reads this will NOT make the same mistake I did ( % -10.42) I put in $ for the bogus contract and Carchex took out $ for contract elapsed time and $ admin service fee ( % 0.00) PLUS paid out of pocket for new U-Joint! DON'T get TAKEN! Read full review ( % 28.15)
consumeraffairs
NEGATIVE 😕
2018/5
Original review: May , Service representative could not help me sent me to supervisor ( % 37.50) I believe that he was a little pushy with selling the packet I finally bought, possibly regretting it ( % -6.25) Was not sure if wanted it ( % -25.00) Felt like I was pressured into it ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2018/4
Original review: April , My experience with CARCHEX is horrible ( % -31.25) I'm in the process trying to cancel it and the customer service totally sucks ( % -30.00) Initially, the buying process was fine ( % 20.83) But when I had questions about the thing, the people became belligerent ( % 0.00) The problem is with their other provider, American Auto Shield, not CARCHEX ( % -6.25) When I look into American Auto Shield, thousands of people are saying that CARCHEX never pays ( % 0.00) They find an excuse not to pay, that the car has rubbed around the tires so I feel ripped off ( % -5.00) Once I found out it was American Auto Shield and not a company called CARCHEX, I called the same day that I purchased it but they put me off until Monday to cancel it ( % 0.00) The woman was incredibly rude, condescending, and ignorant to me ( % -30.00) I have a construction business and not everything always goes perfect, not every customer is happy ( % 90.00) And to immediately become rude and condescending is unbelievable ( % -27.50) I was treated poorly when I decide I don’t wanna buy their product ( % -40.00) They said that they were recording these conversations ( % 0.00) If these people worked for me, it would have been their last day ( % 0.00) She kept telling me that I was gonna have some problem and if that was what I really wanted to do ( % 20.00) It is my money and I get to decide what I do with it ( % 0.00) And that goes from their sales manager that I spoke to at that day on Saturday, to the woman in their cancelation department ( % 0.00) She started sending me emails about the reliability of my vehicle and recalls that were on the Toyota FJ Cruiser ( % 0.00) She came up with the headlights and an issue with the mounting bracket on the seatbelt ( % 0.00) So if this is all the problems they could find with a vehicle that’s years old when it comes to recalls, it’s pretty pathetic ( % -21.67) I would advise anyone not to do business with them ( % 0.00) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2017/12
Original review: Dec ( % 37.50) , I have a Mercedes Benz E ( % 0.00) I bought it used from a car dealership and I bought a -year warranty for it ( % 0.00) I bought a Mercedes before and I know that it's expensive to fix if something goes wrong and I didn't like that so I looked into getting an extended warranty ( % -50.00) I went online and called the first provider who came up but I didn't like how their rep talked ( % 25.00) I then called the second one who came up which was CARCHEX and went with them because their rep was exceptionally nice and answered all my questions ( % 30.00) I bought the extended warranty but it just seems like it's awful that you're going to spend $, for two years ( % -100.00) It's a lot ( % 0.00) But it does cover what I think it should ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2017/12
Original review: Dec ( % 37.50) , Be careful with Carchex ( % -10.00) I had an issue and they did not want to sit there and cash out or pay any or help me out towards getting my car repaired ( % 0.00) I'm upset and seriously debating on switching this deal ( % -33.33) But I already paid it, I have my truck on it ( % 0.00) I had to go through back and forth, call corporate and everything and then they didn't do half of what they said they were going to do ( % -5.56) I had to come up with $, ( % 0.00) They only paid $, and it's not even half ( % -8.33) It really ticked me off ( % 20.00) I kept complaining and complaining and complaining ( % 0.00) Even my car technician at the dealership was complaining too ( % 0.00) And I only got a portion after I had called corporate ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2017/7
Original review: July , I got a warranty in April and my O sensor just went out and they denied the claim ( % 37.50) When I called to ask why it was denied the Rep said because air fuel sensor is not covered ( % 0.00) Well, I talked to several different mechanics who all told me the same thing, the air fuel sensor is a newer terminology for sensor ( % 0.00) Rep was not helpful or knowledgeable ( % 0.00) I had the dealership submit the claim again under a sensor ( % 0.00) The dealership said they came back and CARCHEX would only cover dollars! The reason I have this warranty is so I don't have to pay out of pocket for repairs that are covered on the warranty ( % 0.00) Also all parts they use are aftermarket which is stupid for the price you pay for this warranty ( % -80.00) All I should have to pay is my deductible ( % 0.00) The dealership also said they are a horrible company and don't want to work with them because the "national" labor rate they use is too low and they don't make any money ( % -50.00) The dealership did agree to fix and take a loss ( % 0.00) After this claim is done I will probably cancel and get a Nissan warranty for half the price or just save the ( % -16.67) a month I spend on this for any unexpected repairs ( % 10.00) Waste of time and money ( % -20.00) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2017/5
Original review: May , Stay away ( % 37.50) You are not buying from Carchex but from who they sell you to!!! Carchex experience was great and the only reason I bought from them was these stupid reviews ( % 0.00) ( % 0.00) ( % 0.00) But the fact of the matter is they are a broker and sold my service contract to Royal Admin Services ( % 0.00) Wanna have fun, look at that company's feedback ( % 30.00) ( % 0.00) ( % 0.00) ( % 0.00) My first claim denied, my nd claim denied and was told preexisting ( % 25.00) The BMW shop has been in business over yrs, a family owned mom/pop and they tried to explain their findings were a joke ( % 0.00) Do not buy from these guys unless they tell you exactly who your warranty provider will be, then Google that company's review ( % 25.00) ( % 0.00) ( % 0.00) Unhappy, unhappy, unhappy ( % -60.00) Will post anywhere I possibly can to cause your company negative feedback!!! ( % -29.30)
consumeraffairs
NEGATIVE 😕
2017/5
Original review: May , I was told I had days to review and cancel but was immediately charged to my account the same day! Then I was unable to get Carolyn to answer the phone to cancel ( % -4.17) I have to go through the bank to stop payment on this transaction! ( % 0.00)
consumeraffairs
NEGATIVE 😕
2017/3
Original review: March , Purchase a warranty from CARCHEX ( % 37.50) After my waiting period my engine mount in my truck broke so I made a claim and it was denied! They said there's no way my engine mount should have failed in approximately three months of purchasing my warranty ( % -45.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2017/3
Original review: March , Carchex is a terrible company and will rob you blind ( % -37.50) They charged me $, for a warranty on my BMW and when my turbos went out, they would only pay for me to replace them with junk yard parts, and would only pay domestic labor rates ( % 0.00) I drive a BMW and they want to only pay what labor on a Honda or Ford is ( % 0.00) When I Called they were not helpful at all, and actually rude ( % -30.00) Don't waste your time or money ( % -20.00) This place is a scam ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2017/2
Original review: Feb ( % 37.50) , Carchex denied me three times on different claims ( % 0.00) I'm done with this company and advise anyone who is thinking of getting a warranty with them don't risk it ( % 0.00) I give them no stars ( % 0.00) I hope Carchex does see my post ( % 0.00) I'm very disappointed, they're full of crap ( % -47.50) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2016/9
Original review: Sept ( % 37.50) , When I bought a car, I didn't get it with a warranty ( % 0.00) Then I was hanging out with a friend and he told me about CARCHEX ( % 0.00) Their protection specialist was very informative ( % 20.00) I made a payment for the warranty and there was a -day wait for it to kick in ( % 0.00) I’ll recommend it to friends, especially if they have an expensive vehicle since expensive vehicles come expensive repairs ( % -37.50) It's very valuable ( % 20.00) I have a note and if my car breaks down, it may be about $, to $, worth of work and I’ll be jammed up ( % 1.48) I don't want to be in that position ( % 0.00) I would rather stay in the $ monthly and be protected as opposed to not being protected ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2016/8
Original review: Aug ( % 37.50) , Hands down the worst warranty company ( % -57.78) Their contract states they cover the steering rack, tie rods and stabilizer links and bushings but when they broke down refused to pay the repair bill of over $, ( % -15.56) They claimed all of these must have been pre-existing ( % 0.00) STAY AWAY! DON'T WASTE YOUR TIME OR MONEY!! ( % -31.25)
consumeraffairs
NEGATIVE 😕
2016/6
Original review: June , Terrible ( % -31.25) Difficult to cancel ( % -50.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2016/6
Original review: June , I will never forget my frustration I had with them ( % 37.50) When my car broke due to bad master cylinder and brake booster, it took them over a week to fix and they didn't even offer me a rental car ( % -41.25) Customer service was horrible, if you break down Friday evening, you are screwed, because they don't work weekends, and it takes forever for their approval process ( % -57.78) They don't trust certified repair facility, had to wait extra days for a rep to come look at the car ( % 0.00) I don't know how they got or stars ( % 0.00) This happened to me back in , and I have a bitter taste still ( % -5.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2016/6
Original review: June , I wanted to extend my vehicle's coverage so I purchased one from CARCHEX ( % 37.50) If something happens to my engine or things in my car, it's expensive to get the work done nowadays ( % -50.00) Their rep provided me with all the information except for a couple of things ( % 0.00) He didn’t tell me that the coverage would start days later after I paid ( % 0.00) The coverage should start when they received the money ( % 0.00) Another thing he didn't tell me is that for the coverage to take place, I had to have a thousand miles ( % 0.00) CARCHEX should change the rules ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2016/5
Original review: May , I have a Mercedes R that had the fuel level sensor go bad ( % -16.25) Warranty states I must use an authorized Mercedes mechanic for repairs ( % 0.00) I took it to the service department @ the dealership in Birmingham, AL and Assurant Solutions, the Admin, will only cover the cost of a used part and then expects the dealership to warranty if it doesn't work or I have to pay the difference for the new part! The dealership is NOT going to put a used part on my car and warranty it ( % 8.52) I paid $ with a $ deductible for the Titanium package ( % 0.00) I'm now expected to pay $ for what the difference is between the used and new part ( % 1.82) When I contacted both companies, they blame each other ( % -12.50) Assurant states they are following the provisions of CARCHEX and CARCHEX transfers me back to Assurant, which keeps me on hold for - minutes ( % 0.00) DO NOT PURCHASE A WARRANTY FROM THIS COMPANY! ( % 0.00)
consumeraffairs
NEGATIVE 😕
2016/4
Original review: April , Company is unorganized ( % 37.50) Made attempts to talk to a supervisor ( % 0.00) Never called back ( % 0.00) Dealer contacted me to contact them concerning a payments that I made on time (mistake by company) then denied my claim which cause me to lose my job cause of their irresponsibilities ( % 0.00) Claim was denied without proper reason ( % 0.00) The company is completely a scam ( % 10.00) Do not consider them for protection ( % 0.00) They will try anything to not cover your vehicle ( % 0.00) Recently contacted a lawyer and I'm pursuing with a lawsuit ( % 0.00) Completely horrible company ( % -100.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2016/4
Original review: April , My experience was terrible ( % -31.25) Like most people buy a warranty cause you like your car and figure cheaper than buying a new car but then I had transmission trouble ( % 14.55) Carchex and American Auto Shield had my lic ( % 0.00) auto repair shop take complete transmission apart, did several test, filming and photos only to turn my claim down ( % -1.39) Now I have a SUV sitting at a shop with the transmission completely taken apart ( % 10.00) I did drive it there but now it's pay for everything myself or have my SUV towed to junkyard ( % 0.00) Would not recommend them to my worst enemy ( % -100.00) Did pay me back the months I paid but deduct the $ ( % 0.00) I had to pay to take apart to prove transmission was blown cannot do much with balance ( % 20.00) Will never buy another ( % 0.00) I was told they wanted to see computerized work orders from auto shop that performed maintenance ( % 0.00) Not all shops are on computer systems ( % 0.00) I am a realtor and for yrs gave clients home warranties and never had the problems I have had with auto warranty from Carchex ( % 0.00) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2016/2
Original review: Feb ( % 37.50) , On January , , I spoke with a representative and he led me to believe that this was a one time charge of $ ( % 0.00) ( % 0.00) I asked him twice and he said "yes" it was a one-time charge ( % 0.00) I received the paperwork a month later, but reviewing my checking account the charge appeared again ( % 0.00) It's a monthly charge ( % 0.00) I called them and another representative claimed to hear the recording in which he did not play it back to me ( % 0.00) I would never have agreed to this charge ( % 0.00) It was too good to be true ( % 52.50) I left several messages and no one has returned my call ( % 0.00) I had to close my account because of this ( % 0.00) Just awful and disgusting way to deceive people's hard earned money ( % -76.39) Very disgusted ( % -100.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2016/2
Original review: Feb ( % 37.50) , Carchex is the worst aftermarket warranty ( % -100.00) Don't even buy it ( % 0.00) Them don't fix nothing ( % 0.00) The worst ( % -100.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2016/1
Original review: Jan ( % 37.50) , Purchased a warranty that was told would cover any issues with the transmission on my Cadillac Escalade ESV and when it broke down would not cover the part that controlled the transmission rendering my Escalade useless and not covered ( % -32.78) And not covering part of anything that goes wrong with my transmission ( % -50.00) Talking with family attorney and with administration of CARCHEX, no make it harder to get a warranty due to mileage and now pre-existing issue on what was not covered because Cadillac won't drive properly ( % -7.50) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2016/1
Original review: Jan ( % 37.50) , I really feel like the company is terrible and Michael ** haven't returned my call yet ( % -40.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2015/12
Original review: Dec ( % 37.50) , My contact at your institution has not returned my calls in over weeks, I have not received my contract in the mail, and when I filed a claim, they are not honoring the inspector's report ( % 0.00) This is one of the worst businesses I have ever dealt with and you will be hearing from my lawyer for this sham of a business you are running ( % -60.00) I have called on multiple occasions to Stanley **, ext ** and he has not been returning my calls ( % 0.00) When he wanted my business he chased me down, practically hounded me with phone calls and emails, now that you have received my business, this is the level of service I get? Like I said, my lawyer will be contacting you ( % -15.56) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2015/12
Original review: Dec ( % 37.50) , My car has , on it ( % 0.00) If anything major went wrong, I want it covered so I got an extended coverage for it ( % -21.88) However, my car has a manual transmission, and reading the policy, it only covers automatic ( % 0.00) I’ve asked twice to get cancelation emailed to me and that hasn’t happened yet ( % 0.00) It cost me $ for nothing ( % 0.00) I wouldn’t recommend CARCHEX to anybody ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2015/12
Original review: Dec ( % 37.50) , I've had a bad experience with Carchex ( % -70.00) I paid my extended warranty once and I haven't heard from them since - no invoices and information ( % 0.00) I'm very dissatisfied ( % 20.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2015/11
Original review: Nov ( % 37.50) , I needed the peace of mind that when my car breaks, the repairs would be very expensive on my vehicle so I purchased an extended coverage for my car ( % -65.00) I feel Carchex's protection plan was very expensive and they were not willing to negotiate but it wasn't a bad experience ( % -49.17) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2015/11
Original review: Nov ( % 37.50) , I have a very expensive car ( % -65.00) If my transmission were to go out, it would cost me $, so when the Carchex guy was explaining everything to me, I asked if I might have to get my Ferrari fixed, I wanted know the amount ( % 10.00) He answered that I'll just pay a hundred-dollar deductible and I decided to see him then ( % 0.00) I went online and just got it ( % 0.00) I was scared of a person getting my card number and had done research on it, went on ahead and had it debited on my account ( % 0.00) The protection specialist thoroughly assisted me ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2015/11
Original review: Nov ( % 37.50) , The experience was good overall ( % 35.00) Any dissatisfaction is over the price ( % 0.00) I was tough on this issue but I am a realist and understand that the cost is based on vehicle age -- my Jaguar XK ( % -38.89) Actually the cost increase for more coverage wasn't bad, the problem is the initial ( % -5.00) That is obviously not a fair complaint by me ( % -32.50) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2015/11
Original review: Nov ( % 37.50) , I decided to get an extended coverage through CARCHEX because it helps if something goes wrong with the vehicle ( % -50.00) It saves a lot of money ( % 0.00) Recently, when I submitted a claim, I was thoroughly assisted by the protection specialist ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2015/11
Original review: Nov ( % 37.50) , I was buying a used car and wanted to get some extra coverage on it so I purchased one from Carchex ( % 0.00) I'm waiting for my package to come in the mail ( % 0.00) They were supposed to send that out to me a long time ago but they sent it to the wrong address ( % -27.50) They said they were gonna take care of it and send me another one ( % 0.00) So far, I haven’t really had a bad experience with them ( % -13.33) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2015/10
Original review: Oct ( % 37.50) , My friend who has a BMW is using Carchex so I decided to get an extended coverage policy for my vehicle with them ( % 0.00) Purchasing the protection plan wasn’t difficult ( % -50.00) However, I didn’t like that one of their guys kept calling me about it ( % 0.00) I was trying to explain to him that I didn’t have the money at the time and things were looking a little bad ( % -44.38) He was too persistent with it instead of giving me a chance and kept budging ( % 0.00) I haven’t used it yet ( % 0.00) So far, my friend that put me on it has run into issues and Carchex kept their word and took care of the situation ( % 10.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2015/10
Original review: Oct ( % 37.50) , I've got a vehicle that I like which traditionally has expensive maintenance ( % -25.00) I don't drive a lot of miles on it and thought about buying an extended warranty, so I did some shopping and comparisons, and ended up selecting CARCHEX ( % 0.00) After I'd made the purchase, a representative still called me back a week later asking if I was still interested in making the purchase ( % 8.33) He's apparently following some type of automated sales follow up which is disconnected from the actual sales process, which I found annoying ( % -26.67) Nevertheless, their protection specialist was knowledgeable and I am satisfied with my experience with CARCHEX so far ( % 30.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2015/10
Original review: Oct ( % 37.50) , I would recommend Carchex to other people ( % -12.50) Everybody needs a protection plan for their vehicle, if their vehicle is very expensive ( % -65.00) I like the person who called me from Carchex ( % 0.00) He was very polite, professional and explained to me everything ( % 15.00) However I still don’t have any contract that’s signed from them ( % 0.00) They asked me for some papers to sign and they never sent them back ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2015/9
Original review: Sept ( % 37.50) , I took my car in weeks ago ( % 0.00) The car was diagnosed with a bad starter ( % -70.00) Carchex said they had to send the shop a rebuild starter ( % 0.00) After waiting days they finally got the starter and replaced it ( % 0.00) I picked up the car last Tuesday and started it Wednesday to go to work, the exact same thing was happening ( % 8.33) I called the shop and they told me to bring the car back ( % 0.00) Again they diagnosed a bad starter ( % -70.00) So here we go again trying to get approval from Carchex ( % 0.00) They did not call back Friday and now closed for a long weekend ( % -5.00) So today back on the phone ( % 0.00) After speaking with several people the last person promised me she would call me back today! Guess what it's : no phone call ( % 0.00) This is not what they promised me when they sold me the warranty ( % 0.00) I have taken off work days ( % 0.00) No car for days now ( % 0.00) This is ridiculous ( % -33.33) I'm more than mad! Looking into my next step ( % -9.38) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2015/9
Original review: Sept ( % 37.50) , I had a bad experience with CARCHEX because of the fact that we got the VIN number wrong ( % -60.00) All the information that they sent me was for a Buick and I got a ( % 0.00) But we got it taken care of though I haven’t received the new information yet ( % 13.64) I am recommending them because the man I talked to did an outstanding job of getting everything set up, and then when it went wrong, he got back with me and straightened it out ( % 0.00) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2015/9
Original review: Sept ( % 37.50) , I wouldn't recommend CARCHEX to anyone ( % 0.00) I had a bad experience in purchasing my protection plan from them ( % -70.00) The rep, Steven, took all of my information wrong ( % -50.00) I didn't have the truck with me to give the exact mileage so I told him I was going to call him the next day and give him the exact mileage ( % 16.67) I told him it was thousand plus miles but he put down the wrong mileage on the truck at thousand plus miles ( % -32.78) Then he went ahead and took $ out of my debit card for the warranty because I wanted to be covered as soon as possible ( % 0.00) The next day, I called back to give the correct mileage and another guy said, "Well, Steven had the mileage at thousand plus miles, which may be in some other kind of bracket ( % 11.88) " So he had to cancel out the first policy and then write up a new one with the correct mileage on it ( % 19.32) I had to get some paper in the mail because we couldn't do it online ( % 0.00) I tried to do it on the internet, and CARCHEX wouldn't allow me to sign the papers or do some kind of format online ( % 60.00) So they mailed it to me and then I filled out the cancellation papers and faxed it back with the correct mileage ( % 20.00) I've still got all the paperwork ( % 0.00) The rep told me that I would have to pay the fee for the new policy ( % 13.64) I said, "What about the fee that I paid for the old policy?" He said, "Well, we're going to have to send it back to you ( % 5.00) " I said, "How come? Can't I wait until I get my refund before I go ahead and pay for the next one because I don't have the money in the bank to cover that?" ( % 0.00) So he said, "Well, we can postdate it until you get your old money back from the old warranty ( % 6.67) Give me your bank information, your routing number, and your bank account number, and we'll take the money out after the refund gets back into that account ( % 0.00) " Those are the exact words that he told me and I did not approve for him to take that money out of my account at that time ( % 25.00) He told me, "When your refund hits your bank account, your card, call me that day right away and we can take it back out for your new policy ( % 14.07) " That's exactly what he said, but that's not what he did ( % 25.00) So I went to my bank and told them to unauthorize it and take it back since I didn't have the money in the bank ( % 0.00) But they covered it and charged me a $ overdraft fee ( % 0.00) He knew that because he tried to take it out right then ( % 28.57) He said, "I thought there was a lot of money in there ( % 0.00) " I told him to wait till my refund gets back in the bank ( % 0.00) But the refund never hit the bank but he took out money since the bank covered my check ( % 0.00) The bank thought it was legit and even if it wasn't authorized, they covered it but they charged me an overdraft fee ( % 0.00) So I went to the bank and told them that I did not authorize him to take the money out of the bank ( % 0.00) And so they gave me some papers to sign and I signed them ( % 0.00) Then the bank took the money back but I'm still with a negative in my bank account for the overdraft fee ( % -15.00) And I still haven't got my refund back from my old policy, the first one that I cancelled, and I need it badly ( % -8.75) That was bad business and I did not appreciate the rep doing it that way ( % -70.00) So I don't want that warranty anymore ( % 0.00) I was willing to stay with them before and have the warranty ( % 25.00) But then, the way the rep handled it, I thought, what if something happened to my pick-up truck and I'm not covered with them? What would I have to go through to get my pick-up truck fixed? If I'm having bad problems right now, I know what kind of problems I'll have later on down the road if something were to happen and I had to pay a $ deductible and it won't get fixed ( % 3.29) So it really had me highly upset because right now I've got bills I need to pay ( % 21.52) I need that money back because he took it out twice ( % 0.00) They should give me my money back and let me go somewhere else to find me some other kind of warranty, because I still have no warranty ( % 15.83) I don't trust insurance companies and I don't trust that the system is set up the way it's supposed to be ( % 0.00) I don't like technology and the way they can take money out of my bank account without me authorizing it ( % 0.00) Doing business on the phone is already bad ( % -70.00) It's hard enough doing internet business with your banking online and over the phone ( % -14.58) You can get robbed ( % 0.00) You can get your identity stolen ( % 0.00) All kinds of stuff can happen ( % 0.00) And it's stressing me out bad because I'm paranoid about paying bills online ( % -70.00) I don't like paying my bills online ( % 0.00) I'm disabled ( % -20.00) My husband and I are at home, and we don't have a lot of money ( % 0.00) I barely could afford to get the warranty when I did agree to get it ( % 5.00) But I know that I need some warranty ( % 0.00) But right now, I'm not worried about it ( % 28.57) I only want my money back ( % 0.00) And if something happens to my pick-up truck, I have to pay out some other way to get it fixed ( % -1.25) I'd rather wait for it to break down than pay something every month that I'm not sure is going to get covered by a warranty or insurance company ( % -20.28) I have insurance, but warranty coverage is like getting accidental insurance, something that might never happen ( % 0.00) And if it does happen, then I might have the money to fix it ( % 0.00) It's something you have to take a chance at ( % 0.00) I'd rather take my chances or speak to them myself ( % 0.00) Since I didn't appreciate the way Steven handled that business, I called back ( % 0.00) I got transferred around a hundred different times in one day ( % 0.00) Every day I called back and asked them when my refund's coming back ( % 0.00) They transferred me to or different people and every time I ask to speak to a manager, I never did get a manager ever ( % 0.00) I didn't get to speak with anybody with authority ( % 0.00) I left messages at the customer service department, at the cancellation department, at Steven's desk and it's a big mess ( % -5.83) It stressed me out so bad ( % -70.00) Every day I go home, check my mailbox, and see if my check is in the mail because I need that money ( % 0.00) My husband and I get paid once a month for disability ( % 0.00) And this is ridiculous ( % -33.33) We need that money and I'm not ever going to trust anybody again with my bank account information ( % 0.00) My bank manager was upset because they think that I make bad choices on giving out my bank account information ( % -70.00) So she's looking at me weird like she'd never cover anything again, even if I needed it covered, until I get paid on the first of the month, because she doesn't trust me or anything I do ( % -12.50) It's not the first time this happened to me ( % 25.00) This is about the third time I had to change debit cards or bank account information ( % 0.00) I've dealt with this bank since I've been banking and they charge overdraft fees for $ and I'm looking for that ( % 0.00) He said he was going to send me a $ check to cover that ( % 0.00) When the CARCHEX rep realized that he didn't get the money, they tried to take it out unauthorized for the second time and I don't know where that $ check is ( % 0.00) He's been lying, telling me stories and feeding me a bunch of bull crap and I don't appreciate it ( % -80.00) The girl I spoke to last said, "We're getting a lot of cancellations and that's why we've got to send the money out by check ( % 0.00) " Because of the technology, something's going on wrong where they can't put the money back on my card ( % -25.00) Well, I say, "You took my money out of my bank account, but you can't put it back in the same way?" She said they can't do it ( % 0.00) They have to write a check and send it in the mail in two weeks ( % 0.00) I've got to wait weeks, a whole month, weeks ( % 20.00) I've been waiting since the th of the last month when I cancelled it ( % 0.00) I've got everything written down on paper ( % -15.56) I even threatened one of the ladies that I'm getting on an airplane and coming to find them all over $ and some change ( % 0.00) That's how desperate I am to see if their company is a fraud ( % -60.00) It's something out of a fantasy ( % 0.00) How much stuff can go wrong in technology and in the world right now? It's ridiculous ( % -8.69) I'm paranoid schizophrenic and I've got some issues going on with my emotions and they're stressing me out ( % 0.00) I have to see doctors because a lot of stuff in the world make me nervous and paranoid ( % 0.00) I'm not lying ( % 0.00) This right here takes the cake and my husband has to calm me down ( % 14.34) Read full review ( % 35.00)
consumeraffairs
NEGATIVE 😕
2015/8
Original review: Aug ( % 37.50) , Never told me I couldn't drive this vehicle for work and now you won't cover my vehicle repairs when I PayPal payments and I've done everything I needed to do, at least pay half ( % -23.33) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2015/8
Original review: Aug ( % 37.50) , I got extended coverage for my vehicle from CARCHEX because it has a lot of mileage on it ( % 0.00) I inquired twice before I bought my protection plan ( % 0.00) Once I said, "Okay, thank you for the information," the first sales guy was fine with that ( % 38.89) But the second sales guy called me on a regular basis, which was annoying because it was my cellphone number that I use for work that he was using ( % -26.67) I'm a surgeon and that cellphone is used as a call phone for people who have surgical problems or consultations ( % 0.00) The second guy ended up getting the sale, which is sad because he was too pushy ( % -25.00) But I needed coverage, so I went ahead and got the plan, but I wish I could have given the sale to the first salesperson who wasn't so annoying ( % -27.50) ( % 0.00)
consumeraffairs
NEGATIVE 😕
2015/8
Original review: Aug ( % 37.50) , I was near the end of my manufacturer warranty so I needed to get additional coverage for my vehicle ( % 10.00) My experience with CARCHEX was good until the point where I finally was about to use the coverage and they had the wrong car listed ( % 6.67) Then the sales rep had me cancel my plan and try to get it redone ( % 0.00) He said, "You have to start over your coverage and you have to give us another down payment ( % -15.56) " It was the worst experience ever ( % -100.00) He wasn't telling the management, which I requested to speak with, that he put in the wrong PIN number, and it was the wrong coverage on the wrong car so I had to start over my coverage ( % -50.00) They lowered the monthly payment by $, which was okay, but I shouldn't have to wait days to use my coverage and pay another thousand dollars when it was their guy's error ( % 50.00) Other than that, they were good ( % 28.75) ( % 0.00)