SentiSolv

New Leaf

Source of reviews: bbb

❇️AI generated topic list

All reviews can be defined with these topics. (Experimental)

Topic #1: ❌ Poor Customer Service Experience

This topic reflects numerous complaints about unresponsive customer service, delayed claims processing, and inadequate support for warranty issues.

Topic #2: ✅ Helpful Service Representatives

Some customers reported positive experiences with service representatives who provided assistance and answered questions effectively.

Topic #3: ❌ Misleading Warranty Coverage

Many reviews highlight dissatisfaction with the warranty terms, specifically regarding what is covered and the lack of clarity in communication about claims.

Topic #4: ❌ Inconsistent Repair Services

This topic includes frustrations related to the quality and effectiveness of repair services, with many customers feeling their issues were not resolved satisfactorily.

All times

Number of Reviews

1706

is the same with the industry average

warranty_provider industry avg. is 1706

Number of Sentences

12705

is the same with the industry average

warranty_provider industry avg. is 12705

Company Sentiment Score

is above the industry average

warranty_provider industry avg. is % 0

% of Answered Reviews

1.11%

is above the industry average

warranty_provider industry avg. is 0

Company Response Time

7.09

is above the industry average

warranty_provider industry avg. is 0

(warranty_provider)

Word	Frequency ⤵️	Positive Percentage ⤵️	Negative Percentage ⤵️	Category ⤵️
Service	2234	75.87	22.59	Product Features
Warranty	1262	14.29	85.71	Product Guarantee
Contract	1121	78.4	20.11	Service Agreement
Repair	965	60.8	33.28	Product Maintenance
Purchase	907	66.01	33.99	Pricing and Sales
Claim	796	54.63	37.81	Service Process
Replace	664	74.1	22.3	Product Replacement
Appliance	653	77.84	14.25	Product Features
Month	583	61	36.28	Service Duration
Refrigerator	547	75.21	18.59	Product Features
Customer	467	72.8	27.2	Customer Interaction
Problem	455	82.13	13.62	Service Issues
Email	439	64.31	27.92	Customer Communication
Could	395	83.7	14.92	Potential Outcomes
Technician	370	87.38	12.62	Service
Contact	355	61.72	38.28	Service
Money	343	57.28	37.54	Price
Order	333	68.49	31.51	Financial
Dishwasher	325	68.75	31.25	Product
Whirlpool	235	100	0	Product
request	233	72.97	27.03	Service
Reimburse	233	97.5	2.5	Product
Worst	224	14.43	85.57	General
Charge	220	74.85	19.16	Service
Refund	197	47.01	44.44	Service
Fridge	196	69.23	30.77	Product
Refuse	196	55.61	34.18	General
Washer	186	73.62	26.38	Product
Visit	183	92.59	7.41	Service
Freezer	183	79.41	20.59	Product
Great	167	93.4	6.6	Emotion
someon	164	55.24	44.76	Product
differ	164	85	15	General
honor	161	44.27	46.56	Emotion
given	158	43.8	56.2	Service
offer	158	66.96	24.35	Emotion
anyth	156	47.01	52.99	Brand
water	155	100	0	Product
receipt	154	83.81	16.19	Service
start	154	61.42	38.58	General
appoint	153	65.43	34.57	Service
frustrat	152	32.58	67.42	Service
return	151	55	41.67	Service
repairman	151	88.03	11.97	Brand
place	147	69.29	26.19	Service
complet	146	76	18.4	General
store	141	77.33	20	Service
promis	140	87	13	General
reach	140	67.62	32.38	Price
today	138	74.73	25.27	Service
howev	138	63.04	36.96	Product
recommend	136	77.24	18.7	General
absolut	134	46.34	53.66	Brand
origin	127	95.76	4.24	General
mechan	125	41.38	32.76	Product

All Reviews

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Sentiment highlighting treshold %: 50

Some reviews are not visible due to performance.

Reviews

Positive reviews

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POSITIVE 🙂

2024/0

A complete waste of money!!! ( % -14.53) Too many loopholes to not cover or reimburse any repair or replacement. ( % 50.00) A complete shame that people buy this in good faith, thinking they have protection!! ( % 55.00) Really does not even deserve full one star rating. ( % 27.50)

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2024/1

Never used service and when trying to get the % via check or in-store credit.. ( % 0.00) I was jumping through hoops (which they have documented several calls) long waiting times for customer svc. ( % -2.50) lots of transfers and disconnect and told different request by different phone associates...Bought Refrigerator in July with the New Leaf service..., ice maker didn't work and couldnt fix it by Whirlpool so Whirlpool took that one away and exchanged for a new one which I finally received in January ..( months later) {{{{{the new one has been great and never needed anything.....}}}}} on the ******** contract the serial number to the new refrigerator had been changed, but not the delivery date for the new replacement refrigerator.. they kept the old july date.. but it should have been changed date of delivery Jan. , which I would actually have until January to request rebate.... along with changing the serial number model number.. so moving along.. We submitted the paperwork on July . ( % 13.18) (have to do it withing days of service ending.) ( % 0.00) They didn't process it until days after end time and denied the % giveback saying it was late.. as they know I had been working with them since the beginning of July to get everything they wanted to them.. (they only do this giveback via **** mail...) and I was told to go to **** and get proof that I mailed my paperwork July th .. at this point is not about the % back, but how the company deceives the buyer and makes it as difficult as possible as not to giveback... so buyer beware.. due diligence. ( % -15.42) years later you have to remember everything and have what they request for the deal.. Find another warranty *** contract. ( % 0.00) don't let them sell you something that you won't forget in the year waiting process that has so many things you have to do... or they don't want to actually work with the consumer... ( % 25.00) The Emperor's New Clothes syndrome.This is my experience and my opinion.. ( % 13.64)

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2024/0

I will never purchase a service contract with New Leaf again. ( % 13.64) I had a full service contract on my outdoor refrigerator which was confirmed by seller BBQguys. ( % 37.50) ******** did not honor the contract and only offered pct of replacement value of a unit under year contract. ( % 0.00) They are a scam and it's absolutely ridiculous that they do not honor contracts.Bbqguys, stepped up and replaced and highly recommend them as they have great customer support. ( % 20.89)

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2024/1

HORRIBLE company that does not honor their protection plan that you buy. ( % -100.00) Bought the yr plan when I purchased my appliance package with Good Deals appliance store. ( % 70.00) After months my dishwasher started leaking water down the right side of the machine onto the kitchen floor. ( % 6.51) Service company replaced bottom gasket but leak still persisted. ( % 0.00) Second service call recommended the inside tube and gasket be replaced as there has been a problem with this model Whirlpool dishwasher. ( % 0.00) ******** refused to fix the issue stated it was "cosmetic" due to abuse. ( % -12.50) How does someone abuse a dishwasher is beyond me and prove it to me that it was abused. ( % 0.00) The only thing cosmetic about the issue was the pretty dish towel that I had to put on floor to absorb the puddle of water that would accumulate during the wash cycle. ( % 12.50) There would also be soap residue on the top inside of the door after the wash cycle proving that the appliance was not sealing properly. ( % 25.00) DO NOT purchase any protection plan from this company. ( % 0.00)

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2024/0

Seeing a lot of complaints about poor communication, and I couldnt agree more Had an issue with our washing machine that is still covered under warranty. ( % 5.00) Placed a call with them to have a technician come out to look at it. ( % 0.00) The initial visit didn't fix the problem and it continued having the same issue. ( % 0.00) Placed another service call and was told it would be - weeks before they could have an in-market technician come back out. ( % 0.00) However, they have a "reimbursement program" where an out-of-market tech will come out and they'll reimburse whatever charges you incur after you pay them.If it's too good to be true, it probably is. ( % 52.50) Had someone come out and diagnose the same issue. ( % 0.00) Submitted my invoice to claim reimbursement and was told it wasn't eligible because it was maintenance and not a true repair. ( % -17.50) No where does it say on the reimbursement instructions that only qualifying repairs will be repaid, nor was that how it was explained to me on the phone. ( % 0.00) I'm not a technician (which was why I called in the first place) but evidently you need to know what the problem is ahead of time in order for it to be worthwhile. ( % 33.33) Cherry on top, not only am I out the $ for the nd visit, I was told I should be expecting an additional bill for the first visit, which I was never told about or else I wouldnt have requested a nd trip. ( % 25.00) I have no qualms with either of the technicians who came and performed the service, they were both friendly and very professional, but the issue was never fully resolved and now I have to pay double for maintenanceI would sooner buy a new washer than ever use this company again ( % 16.03)

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2024/0

***** was very good at helping us with our claim thank you ***** ( % 91.00)

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***** was very good at helping us with our claim thank you ***** ( % 91.00)

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2024/0

Terrible company. ( % -100.00) I requested service for my washing machine. ( % 0.00) First they sent my service request to a company that does not service New Leaf's contracts. ( % 19.32) Next they sent a service person who came and said the drum needs to be replaced. ( % 0.00) He said he would submit his report and I would hear from ******** directly for next steps. ( % 5.00) I waited for a few days but did not hear from them. ( % -20.00) I then follow up with New Leaf and was told my service contract was suspended because of misuse and that I wasn't properly maintaining the machine! ( % 6.82) I explained the situation and asked for them to send a different service provider as our machine is pristine and well-maintained. ( % 0.00) They could not do so. ( % 0.00) Finally spoke with a supervisor who said that she would authorize another service person to come out. ( % 0.00) Heard nothing from the company and so I again followed up. ( % 0.00) This time I was told that the service contract was incorrect and it had to be fixed before they send another technician. ( % 10.00) As before, I didn't hear back from New Leaf. ( % 6.82) And, in this waiting period, I started receiving emails that I owed them $ for the service person to come out. ( % 0.00) Since he found misuse, I have to pay for the service myself. ( % 0.00) I again follow up. ( % 0.00) This time I'm told that there is simply nothing to be done. ( % 0.00) My contract has been suspended, they will not send anyone else out and I still owe them money. ( % 0.00) I refuse to let the situation end in this way. ( % 0.00) I speak with a different supervisor and this time have my husband join the call. ( % 0.00) After an extensive conversation, **** R agrees that something with the report given by the service person isn't right and he is going to contact the service person and figure it out. ( % 14.29) He thinks our service call and another service call have been mixed up. ( % 0.00) We will hear from him. ( % 0.00) Did we? ( % 0.00) ****. ( % 0.00) After days waiting, I call and and request to speak with ****, I'm placed on hold for minutes and then told he will call me back directly. ( % 5.00) It's been days... ( % 0.00)

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2024/0

Knowledgeable agents and wonderful dealings with everyone I have spoken with. ( % 100.00)

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2024/0

I would highly recommend purchasing a New Leaf extended service plan. ( % 14.82) I had two contracts , one that never required service. ( % 0.00) I was able to submit a rebate form and receive % of my purchase price as a store credit at the dealer I purchased both the product and service plans. ( % 50.00) The other one, my Whirlpool refrigerator was warm. ( % 23.75) I called the number it was answered in under minutes . ( % 0.00) The customer ********************** *** was great asked a couple of trouble shooting questions and assigned to a Whirlpool authorized servicer They contacted me within hours and arranged to come to the house. ( % 30.00) They had to ***lace a board, which fortunately they had on their truck. ( % 40.00) My refrigerator operating now with no issues. ( % 0.00) I did not have to pay anything. ( % 0.00) I will now always purchase a plan when buying my appliances ( % 0.00)

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2024/0

**** *. ( % 0.00) was very patient with my hearing loss. ( % 20.00) He spent almost one hour trying to locate a claim number for damage done in my home during service call. ( % -10.00) While we were on hold he also sent me the pdf file I need for my claim. ( % 0.00) We agreed to have him call me back rather than both of us waiting on hold. ( % 0.00) Thirty five minutes later, **** called me back with a claim number as well as a confirmation number. ( % 0.00) I now wait for a call from ** to hopefully schedule repairs in the very near future. ( % 6.50) This disaster in my kitchen could have all been avoided if ** had sent a recall to customers when the faulty compressors were discovered. ( % 0.00) I had many hundreds of dollars worth of foods destroyed plus my time in shopping and preparing fresh foods before freezing.???? ( % 36.67) to **** *. ( % 0.00)

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2024/0

Very unprofessional when speaking with a customer. ( % 20.00) In the first quote to have a technician come out for a service call, for a dryer door that was falling off, he stated that there would not be a charge. ( % 25.00) As I continued with further questions, he then stated there might be a $. ( % 0.00) fee for looking. ( % 0.00) He went back and forth, around and around making no real commitment as to whether there was going to be a fee. ( % -5.00) I understand a person on the phone cannot view the issue, and therefore not able to commit to a fee or not. ( % -25.00) But it was all just handled with a lack of any kind of skill. ( % 60.00) I will not renew my warranty with this company. ( % 0.00) Why do they have a high rating with BBB? ( % 16.00)

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2024/1

Stay far away from this company. ( % 10.00) We paid for the extended warranty on our Maytag dishwasher. ( % 0.00) The food gets baked on the dishes and glasses come out dirty and smudged. ( % -60.00) Service professional showed up, said whatever the problem was, and he didn't know what the problem was, wasn't covered under the warranty and he left. ( % 5.00) Great. ( % 80.00) So we hand wash our dishes and use the dishwasher to sterilize them until it dies and we can buy a better one. ( % 50.00) And then two months later we receive a bill for the service call because they can't find the problem. ( % 0.00) The service call to see if what was wrong with our not working dishwasher was covered under the warranty that we've already paid for. ( % -50.00) They refuse to make the charge go away. ( % 0.00) Now they are sending out a second technician and if he can't find the source of the problem the charge stays, even though that is not the resolution we wanted. ( % 0.00) Will keep you posted. ( % 0.00) I gave them a one star rating because they I couldn't leave zero stars. ( % 0.00)

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2024/1

Deceptive Marketing practices; Do Not believe what the sales people tell you. ( % 0.00) Now I understand why they have a . ( % 0.00) of . ( % 0.00) review rating. ( % 0.00) Purchased appliances for our new home build in . ( % 13.64) Purchased a -Year "% BACK Guarantee" from ********************* which I was told at the time - if you have no claims during the yr warranty period you will get % of warranty purchase price back.Submitted my claims: took months for New Leaf to respond and had to go back to ********** for assistance for that to occur; Blamed **************** for delay; then finally got email for a "Gift Certificate" to be spent within days of issuance at ********** appliance - ONLY. ( % 0.61) Oh yeah, the certificates / emails could NOT be print out for some reason and these emails are "do not respond"., so the bottom line is, if you purchase an extended warranty do your research on who will be administering the actual Plan. ( % 0.00)

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***** was very good at helping us with our claim thank you ***** ( % 91.00)

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Knowledgeable agents and wonderful dealings with everyone I have spoken with. ( % 100.00)

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2024/3

I have a contract with them and had an issue with my Thor oven not working. ( % 0.00) Tech came out and said it needed a new igniter. ( % 13.64) New igniter showed finally after a month. ( % 6.82) Scheduled a tech to come out and now they decided without looking at it again that it now needs two new igniters (oven and broiler) so they canceled visit and ordered another ignitor. ( % 13.64) Ive now had scheduled visits that Ive taken time off of work for them to come, two I got notifications half way through the day they canceled and rescheduled to another date, another they just never showed up and I had to reach out to get rescheduled. ( % -16.67) Two visits ago they claimed they didnt show because said they again decided to order another part (a heater, which come to find out isnt even a part on my gas oven and they havent been out to even see the stove since the first visit two months ago). ( % 25.00) Today another no show, I had reached out to them at noon and was promised the tech was coming but nope. ( % 0.00) If this is not resolved in the next week (supposedly coming on Monday now) I will be getting my lawyers involved as this is ridiculous. ( % -16.67) I have spent countless hours on the phone with the inept customer ********************** reps at this company, I havent had a stove for two months now which has forced us to eat out more often and used days of PTO all of which I will be seeking compensation for in court. ( % 2.50) RUN from and NEVER use this company, they are full of lies and will just waste your time and take your money. ( % 7.50)

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2024/0

If you want a warranty from this company RUN DONT WALK away from them. ( % 0.00) Was promised a full refund on a defective refrigerator and that we had to wait days. ( % 35.00) That days is now days and was told it will be another week after getting multiple dates of when I will receive a refund. ( % 0.00) This company CAN NOT be trusted and should be shut down. ( % -15.56)

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2024/0

********** have a year service contract with this company on an ** refrigerator that was not keeping the proper temperature. ( % 0.00) My claim was handled through New Leaf's escalation team. ( % 13.64) ** was fantastic, courteous and followed up with the service company New Leaf assigned for the repair. ( % 37.88) They came out almost immediately figured out the issue was a thermostadt and completed the repair. ( % 0.00) I will definitely purchase another New Leaf plan on my next appliance purchase. ( % 4.55)

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2024/0

I had a five-year service contract with this company for a refrigerator. ( % 0.00) I was having issues with the unit accumulating ice at the bottom. ( % 0.00) When I filed a claim, the service technician said that the unit was fine and that there would be no charge for the service visit. ( % 41.67) However, I later found out that I was charged $, which I don't think is fair. ( % 35.00) It seems like a scam to me because they suspend your contract until you make the payment. ( % 0.00) I will not be using this company again. ( % 0.00)

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2024/0

We were promised a refund but we were denied. ( % 0.00) We have all the paperwork we were given at the time of purchase but denied for lack of a certificate that we never got. ( % 0.00) Only good thing was we discovered this just before renewing for additional years with this ripoff company. ( % 35.00) If I could give no stars I would. ( % 0.00) This company needs to be stopped. ( % 0.00)

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2024/0

On February , , I purchased a Kitchenaid Microwave for $, before tax from ******* in *******, **. ( % 0.00) Along with the Microwave, I purchased a -year service contract from New Leaf Service Contracts, Inc. for $. ( % 13.64) with their promise of % return ($.) ( % 0.00) at the end of the contract if I never used their service. ( % 0.00) I NEVER USED THEIR SERVICE. ( % 0.00) When contacting New Leaf Service Contracts for my promised return, they said I had to produce a service contract and receipt. ( % 13.64) My ******* receipt clearly states that I purchased a $. ( % 10.00) -year service contract from New Leaf. ( % 13.64) I was told this is not enough. ( % 0.00) ******* is now informing me that New Leaf should have emailed me a service contract. ( % 13.64) New Leaf never emailed me a service contract - ON PURPOSE? ( % 13.64) New Leaf has all of my information including email address, pertaining to the purchase. ( % 13.64) $. ( % 0.00) is a lot of money to just give away! ( % 0.00) I have learned a ******* When buying good quality appliances, one rarely needs service. ( % 50.00) I'll take my chances and NOT purchase any service contract ever again! ( % 0.00)

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2024/0

The repairman was prompt , courteous, and knowledgeable. ( % 60.00) He was there to fix my washing machine. ( % 0.00) He explained in lay terms what was wrong; how to keep it from happening and he leveled it without my even asking ( % -50.00)

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***** was very good at helping us with our claim thank you ***** ( % 91.00)

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Knowledgeable agents and wonderful dealings with everyone I have spoken with. ( % 100.00)

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Autumn at New Leaf was amazing, professional and efficient. ( % 27.88) After weeks of waiting for a repairman to return with additional parts and arbitrary cancelations from the repair service, which only has an automated system to reschedule and no human to discuss their cancelations, she managed to research and confirm an appointment in less than an hour. ( % -6.67) She assured me that I could call New Leaf for any further assistance with this contract, which is more information than I've ever had with this purchase. ( % 21.21) ****** was a pleasure to encounter in a stressful situation. ( % 0.00)

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2024/0

I had a. ( % 0.00) Issue with my freezer ta repairman came figured out the issue that i need a new computer board, he ordered the part came again on another call c with the part - installed the part after a few hours i realised the freezer wasn't getting to freezer temperatures . ( % -3.18) I had to call new leaf a third time - he came weeks later mind you I had no freezer still - he came a realised his mistake - he installed a refrigerator part. ( % 4.55) So re-odered the right part and came again on a service call to install all of this was his mistake ! ( % 35.71) And they new leaf called to tell ne they wont insure it anymore because i went over my limit of service calls ! ( % 17.05) ! ( % 0.00) This is not the customer ********************** I expected ! ( % -12.50)

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2024/0

Bought the extended warranty on a whirlpool oven. ( % 0.00) Turned oven on, got so hot the fire alarm went off in my entire house. ( % 12.50) Called new leaf set an appt Week later tech calls says you need a new control board. ( % 9.09) Never even came to the house. ( % 0.00) A week has gone by Said it will be a week. ( % 0.00) Week goes by get a call set appt. ( % 0.00) Another week Ugg Tech come this morning replaces the control board This eve go to cook dinner stove goes boom and sparks out the bottom Call back immediately Girl tell me I need to file a fire report and nothing they can do Oh we will see about that Do not use this company I am calling my lawyer next ( % 0.00)

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2024/0

I needed to use my refrigerator warranty today and I called and spoke to the representative, *******. ( % 0.00) He set me up and answered my questions and was very helpful. ( % 20.00) The only problem was the reimbursement for the food that spoiled since my freezer went out requires the original receipt. ( % 18.75) If I had known - weeks ago that I my refrigerator would break down, I would have saved my grocery store receipts. ( % -15.56) Sarcasm, yes. ( % 0.00) Sorry. ( % -50.00) I will see if this is a real requirement for reimbursement. ( % 20.00) But, ******* was fantastic. ( % 40.00) **** ( % 0.00)

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2024/0

Great experience with customer ********************** *************** the extended warranty for whirlpool fridge. ( % 80.00) They have arranged for a whirlpool service tech not an unknown tech. ( % -10.00)

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2024/0

As a physician Im no fan of insurance companies (health insurance). ( % 0.00) Despite that, I have ranked New Leaf highly based on my experience with malfunctions of my Miele drier and then my washer. ( % 14.82) First my drier: we werent told that fabric softener sheets should never be used with Miele driers (the sheets cause a buildup of residue on the Miele filter, plugging it over time). ( % 25.00) The Miele error message, when this occurs, erroneously indicates a problem with the plinth filter. ( % -50.00) This is false, so replacing the plinth filter does not solve the problem. ( % -40.00) The Miele Owners manual is generally of no use to the consumer. ( % -2.50) Engaging New Leaf for this problem will result in the owner footing the entire bill for the repairman (he simply scrubs the filter located in the door opening with hot water and a tooth brush and charges $ for this -minute job. ( % 15.73) ******* you must research the problem online to be sure its not one you can fix yourself (again do not rely on the Owners manual). ( % 50.00) Secondly my washer: The error message was a water path error. ( % 0.00) I researched online, spoke with Miele support, spoke with a local Miele servicer and was satisfied that this was a mechanical problem in our -year-old washer. ( % 25.00) We followed New Leafs very precise instructions on engaging the repairman they approved, getting an itemized estimate, waiting for the part to be imported from Turkey, completing the repair, and paying the man. ( % 35.21) We then submitted the invoice (with ALL the mandated information New Leaf clearly spells out in their instructions). ( % 11.82) Two weeks later we were reimbursed % for our out-of-pocket expenses. ( % 0.00) ******* Ensure the malfunction is truly a mechanical failure, then follow New Leafs clear instructions to the letter. ( % -2.68) [The authorized repair person may balk at having to supply you with a part number and an itemized estimate, but your insistence will pay off with New Leaf reimbursement]. ( % 13.64)

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***** was very good at helping us with our claim thank you ***** ( % 91.00)

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Knowledgeable agents and wonderful dealings with everyone I have spoken with. ( % 100.00)

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NEW LEAF IS A TOTAL SCAM. ( % 6.82) They canceled my appointment many many times. ( % 50.00) I think they thought I would give up. ( % 0.00) They have no intention of servicing appliances. ( % 0.00) They are a marketing company. ( % 0.00)

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Having a new Leaf contract on my Whirlpool refrigerator is basically worthless. ( % -33.18) New Leaf states that they will replace it if they can't fix it. ( % 13.64) What they actually do is "buy you out" when the costs become too much for them. ( % 10.00) The consumer has no recourse but to *** them which takes time and money. ( % 0.00) I am considering it for a whole lot more than the cost of a refrigerator. ( % 35.00) I believe I have had service calls in years. ( % 0.00)

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***** was very good at helping us with our claim thank you ***** ( % 91.00)

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Knowledgeable agents and wonderful dealings with everyone I have spoken with. ( % 100.00)

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********************* helped me today with great customer ********************** today ( % 80.00)

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New Leaf Service Contracts, Inc.scam has had COMPLAINTS before us also failed to fix our appliance still under Guarantee/Warranty. ( % -18.18) Instead, they didnt show on our first appointment scheduled and when they did come, weeks later. ( % 12.50) did a half-fast attempt, again to fix it. ( % 0.00) My wife and I are both elderly in our seventies, so this becomes more than just an inconvenience for us. ( % 50.00) Because we have to replace this appliance, it can put us in debt, it can now cost us a Grand Total of $, to get another one, because, when you consider the purchase cost $,. ( % 25.00) in (incl. ( % 0.00) $. ( % 0.00) for New Leaf Warranty); New Demand Amount from New Leaf for $., to pay them again before any future calls, to come up to my condo and fix it $$$ like they did the last time $$$; the Front Panel is defective and another customer (Claim No. ( % 8.18) : ********* reviewed //) said New Leaf told them the Front Panel was $ to replace, but that isnt covered under their invisible Terms and Conditions. ( % 13.64) ; now here comes the worst part, MOLDY, filthy standing water clothing ruined from the initial breakdown happened again right after this tech fiddled with it; Oh, we got sick all summer with this and ended up with COVID.So, $k + $k = $, (approx.) ( % -44.57) for the old appliance & $k for a new replacement = $k.Wait a minute, oh yes, we had to call GOT JUNK to remove this disease-ridden, full of water appliance and paid them $. ( % 19.55) to do it! ( % 0.00) We have to go to the Laundromat now.New Leafs Demand is a little too late. ( % -24.38) The Demand also incorrectly labeled that we had a GE RE: Service Order #***-; Refrigerator UNIT: *************** We had a great Whirlpool Refrigerator that lasted years and, so bought another. ( % 80.00) Our Whirlpool Portable Washer lasted years also, but we went with GE this tlme and we are so sorry we did.My spouse and I strongly object to our treatment by New Leaf and want our $. ( % 2.32) back now. ( % 0.00)

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I did not use my service contract and sent in the paperwork for my % rebate. ( % 0.00) A year and many emails later they tell me that they sent a credit to the appliance store. ( % 25.00) The store, of course, has no record of that. ( % 0.00) Who sends a rebate to the retailer? ( % 0.00) I have moved to a different state. ( % 0.00) Dont waste your money. ( % -20.00) I also tried to transfer the contract offer selling the property but could not do so because it had to be done within days of closing. ( % 0.00) They will do ANYTHING TO AVOID PAYING! ( % 0.00)

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Great Service from *************************, professional, and very helpful. ( % 36.67) Thank you ( % 0.00)

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This is a GODAWFUL company that plays all kinds of games to get out of providing the service. ( % 0.00) After multiple phone calls, they told us the contract hadn't been "registered." ( % 0.00) Then it wasn't "fully activated," and it was our job to call the original refrigerator dealer to send New Leaf some unspecified "information." ( % 25.57) This drama has gone on for weeks and it is beginning to feel less like incompetence and more like an outright fraud. ( % 16.67) AVOID AT ALL COSTS. ( % 0.00)

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I am very surprised at the amount of not so pleasing review as my experience with Miseal from New Leaf was exceptional today and handled my recent Service request inquiry. ( % 23.33)

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We bought the New Leaf Service Contract years ago and never needed to use it. ( % 13.64) They sent us a % off certificate for $. ( % 0.00) which we must use in weeks time! ( % 0.00) What a scam! ( % 0.00) The certificate should be good for at least a year. ( % 20.00)

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***** was very good at helping us with our claim thank you ***** ( % 91.00)

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Knowledgeable agents and wonderful dealings with everyone I have spoken with. ( % 100.00)

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********************* helped me today with great customer ********************** today ( % 80.00)

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Great Service from *************************, professional, and very helpful. ( % 36.67) Thank you ( % 0.00)

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I am very surprised at the amount of not so pleasing review as my experience with Miseal from New Leaf was exceptional today and handled my recent Service request inquiry. ( % 23.33)

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I am surprised that the reviews are so poor. ( % -15.00) My experience with ********************* concerning my washer was five star. ( % 0.00) He was so patient and friendly. ( % 37.50) He was able to send the work order to the company I bought the washer from and they will contact me Monday morning to set up an appointment. ( % 50.00) Luckily I was able to tell them I was calling the contract company. ( % 41.67) I am so glad I have an extended warranty because of course it is just over one year that I purchased the appliance. ( % 50.00)

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Was checking this company out to use. ( % 0.00) To many stars. ( % 50.00) A rating of **** is ****** generous. ( % 0.00) Thank you BBB. ( % 0.00)

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We purchased a service contract with New Leaf through ******************** on a new refrigerator. ( % 13.64) When the control panel became nonfunctional, I reached out to New Leaf. ( % 13.64) They directed me to seek a repair through Tar Heel Appliance. ( % 0.00) That company had terrible reviews but was the one suggested in our area. ( % -100.00) The issue began the last week of March, . ( % 0.00) The initial service call was the first week of April. ( % 12.50) Since then I have made weekly or more calls to New Leaf and Tar Heel Appliance. ( % 31.82) They two companies seem to have poor communication with each other getting parts approved and ordered. ( % -26.25) New Leaf communicated on one occasion a date Tar Heel would make the repair. ( % 13.64) I took off work only to find ******** had never intended a repair on that date. ( % 0.00) Finally, on July th, a repair was attempted only to find more parts needed to be ordered. ( % 16.67) New Leaf has refused to replace the appliance. ( % 13.64) We have no control over the refrigerator and freezer temperatures which seem to fluctuate. ( % 0.00) On a number of occasions, food in the fridge has frozen rendering it unsafe to consume. ( % 0.00) The policy states the appliance will be repaired or replaced. ( % 0.00) When asked, neither company will provide a timeframe for the repair. ( % 0.00)

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% Back Guarantee is a scam. ( % 0.00) Don't fall for it. ( % 0.00) We purchased a service contract with our refrigerator years ago (June, ). ( % 0.00) The certificate that we were given from **************** in ******, ****, ****** to submit the original certificate along with a copy of the receipt showing the PURCHASE of the plan. ( % 37.50) We had no service calls during the years so I followed the instructions on the New Leaf form and submitted it. ( % 13.64) We received a letter of rejection stating that we were not within the day window because the contract didn't go into effect until the appliance was delivered. ( % 0.00) Ok, fine. ( % 45.83) So I emailed and said that their form doesn't state anywhere to provide DELIVERY date so how do I resubmit my claim for % reimbursement in August? ( % 0.00) I was told that it's a one-time offer and they would not accept another submission. ( % 0.00) I'm guessing that if I would have waited until years from the delivery date and submitted I would have been rejected because I was outside of the day window from PURCHASE. ( % 0.00) Big scam! ( % 0.00) I'm guessing that very few folks get their % back. ( % -13.00) I called **************** (whom we've done business with for over years) to make them aware of this and they said thank you but there's nothing they can do. ( % 25.00) I can think of something - maybe stop doing business with a disreputable service company that doesn't care about customer satisfaction. ( % 0.00)

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New leaf has gone out of their way not to pay our claim with no basis. ( % 13.64) We have complied with all of their requests and it has been months. ( % 0.00) Clear breach of contract and unethical business practices. ( % 10.00)

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***** was very good at helping us with our claim thank you ***** ( % 91.00)

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Knowledgeable agents and wonderful dealings with everyone I have spoken with. ( % 100.00)

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********************* helped me today with great customer ********************** today ( % 80.00)

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Great Service from *************************, professional, and very helpful. ( % 36.67) Thank you ( % 0.00)

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I am very surprised at the amount of not so pleasing review as my experience with Miseal from New Leaf was exceptional today and handled my recent Service request inquiry. ( % 23.33)

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Was checking this company out to use. ( % 0.00) To many stars. ( % 50.00) A rating of **** is ****** generous. ( % 0.00) Thank you BBB. ( % 0.00)

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I have a -year service contract for kitchen appliances, for which I paid $.. ( % 0.00) I needed service on one of them - a Bosch Wall Oven - and reported the repair need on May , . ( % 0.00) It is now June , , and the repair is yet to be completed. ( % 0.00) In the interim, they claimed - falsely - that (a) my contract did not cover this repair; (b) my contract did not cover this appliance ; (c) they could not locate a service provider ; (d) I would have to repair the unit myself, and then submit receipts for potential (not guaranteed) reimbursements. ( % -20.00) I spent many many hours, and had over a dozen phone calls and email communications, refuting each of these points until they finally agreed - after several weeks - to provide the repair service. ( % 18.00) A technician came, ordered some parts, and scheduled the repair for June , . ( % 0.00) They did not show up on June , nor inform me that they were not coming, keeping me waiting all day. ( % 0.00) It turns out that the repair involves replacing a couple springs (that cost just a few dollars, and takes no more than min) , but that I could not do myself as I did not have the right tool. ( % -5.48) Then they rescheduled the repair for a day when I will be out of town, and I cannot connect with the repair person to reschedule for a more optimal date - all I get is a robot. ( % 50.00) When I contacted New Leaf to seek their help, all they said was that they cannot switch the repair provider now and that they cannot contact the repair provider directly, for a more optimal date for service. ( % 24.55) My earlier experience with New Leaf was not any better. ( % 21.21) Learning ? ( % 0.00) .... Avoid service contracts with New Leaf. ( % 13.64) Their claim of "zero hassle claims service" is an absolute myth . ( % 20.00) It is cheaper and more efficient to get the repairs done by a repair service provider , such as ****** who we contact directly and pay directly. ( % 17.50)

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They did a good job helping me with my phone repair. ( % 70.00)

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We have not had a good experience with ******** warranty. ( % 70.00) Our refrigerator, which has and extended warranty under New Leaf, has been unable to maintain an appropriate temperature for months. ( % 4.55) When we contact the warranty company they usually send a work order to a company that doesn't service our location. ( % -25.00) The times that they have gotten ** a service company those companies have made what repairs they can think to make, but the problem persists. ( % 0.00) We have gone through different service providers, both of whom have stated that there is nothing they can do to fix the fridge. ( % 0.00) When we call New Leaf again to let them know that the lastservkce provider can't fix the appliance, they just put another work order in with the previous company who couldn't fix it. ( % -1.52) They seem to operate in a cyclical pattern to avoid replacing an unfixable appliance at all cost. ( % 0.00) We are nearing the point of filing litigation. ( % 0.00)

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***** was very good at helping us with our claim thank you ***** ( % 91.00)

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Knowledgeable agents and wonderful dealings with everyone I have spoken with. ( % 100.00)

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********************* helped me today with great customer ********************** today ( % 80.00)

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Great Service from *************************, professional, and very helpful. ( % 36.67) Thank you ( % 0.00)

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I am very surprised at the amount of not so pleasing review as my experience with Miseal from New Leaf was exceptional today and handled my recent Service request inquiry. ( % 23.33)

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Was checking this company out to use. ( % 0.00) To many stars. ( % 50.00) A rating of **** is ****** generous. ( % 0.00) Thank you BBB. ( % 0.00)

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They did a good job helping me with my phone repair. ( % 70.00)

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Sent A&E service technician to fix my year old dishwasher. ( % 10.00) Never *********** guy sat on the floor scrolling his phone. ( % 0.00) Many many emails and phone calls. ( % 50.00) Decided it wouldnt be economical to repair. ( % 30.00) Never found out what was wrong. ( % -50.00) Techs were too incompetent. ( % -35.00) I get $. ( % 0.00)

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Do NOT purchase a service contract from this company! ( % 0.00) If I could give them less than a star rating, I would. ( % -16.67) This is regarding a high-end Sub Zero refrigerator.We live in Nassau County, **. ( % 13.64) They only have ONE () technician contracted and available, and only on weekends. ( % 13.33) It takes weeks to get an appointment. ( % 0.00) Then it takes weeks with us following up to see if the part has shipped. ( % 0.00) After the nd service call for the same problem by the same unqualified technician (I had to physically help him reassemble refrigerator and ****** how to turn on a Sub Zero), they referred a new company to address our ongoing problem which was immediately resolved (although temporary).It again has become a reoccurring problem and New Leaf refuses to send the alternate technician and said only original company is available, weeks out!I guess they use a discounted repair service. ( % 11.64) You get what you pay for. ( % 0.00) I wish I knew this before i purchased their service contract. ( % 0.00) Buyer beware... ( % 0.00)

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***** was very good at helping us with our claim thank you ***** ( % 91.00)

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********************* helped me today with great customer ********************** today ( % 80.00)

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Great Service from *************************, professional, and very helpful. ( % 36.67) Thank you ( % 0.00)

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I am very surprised at the amount of not so pleasing review as my experience with Miseal from New Leaf was exceptional today and handled my recent Service request inquiry. ( % 23.33)

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Was checking this company out to use. ( % 0.00) To many stars. ( % 50.00) A rating of **** is ****** generous. ( % 0.00) Thank you BBB. ( % 0.00)

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They did a good job helping me with my phone repair. ( % 70.00)

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I bought a ******* dryer in August in **. ( % 0.00) The dryer broke last month, and I went on NewLeaf to file a claim as I thought I bought the warranty; however, my DRYER WAS NOT LISTED ON MY ACCOUNT with my other appliances on NewLeaf, so I thought that I was mistaken and did not buy the warranty for this item. ( % -6.25) I called a local repairman and paid $ out of pocket. ( % 0.00) This weekend I found my receipts for the dryer. ( % 0.00) On the receipt it says that I did, in fact, buy the warranty for $. ( % 0.00) at the time of purchase. ( % 0.00) Anyway, I called to see if they could help me get some portion of the money back because they error was on their site! ( % 0.00) They refused even though they admitted they could only see the dryer on the administrative side and couldnt explain why it wasnt showing up on my side. ( % 0.00) Good way to ******* a customer! ( % 87.50) Save your money and time. ( % 0.00)

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I had no other option but to give star. ( % 6.25) They should have gotten zero stars. ( % 0.00) Definitely not worth the money or the time with this company. ( % -15.00) I purchased washing machine in , with a yr warranty. ( % 0.00) Had issues arise soon after. ( % 0.00) However the last few years, even more issues have come up. ( % 10.00) The washing machine at times never reaches the last part of the cycle (doesn't spin) leaving the machine with water and soaked clothes. ( % 0.00) They have sent out numerous technicians and each time they find nothing. ( % 0.00) The issue is an intermittent issue, one day it's fine and the next it doesn't reach that last cycle. ( % 13.89) We have videos of the issues and was told that they won't go by videos, that the technician needs to duplicate the problem. ( % 0.00) Yesterday // I was trying to wash an item, I tried all day for the washer to reach that last cycle and it never did. ( % 0.00) Our last technician that came out at the end of January stated that ******* doesn't pay them, but he came out. ( % 0.00) He couldn't find anything wrong and left. ( % -25.00) Issue was still happening. ( % 0.00) Reached out many times and going nothing. ( % 50.00) Today // got a hold of Newleaf and was told that there was a $ balance and the order was suspended. ( % 0.00) Never new about this balance and it was over a month. ( % -6.82) Have been trying to pay this and the only way is to pay by a link sent via email and then a picture taken and sent to them. ( % 0.00) However the link doesn't work, comes up with an error and have been getting the run around since. ( % 0.00) This experience with this company has been nothing but a headache and very stressful. ( % 20.00) Getting pushed to numerous people and departments, to being hung up on, having many technicians come out and for what nothing. ( % 25.00) To get nothing. ( % 0.00) What is the point of the warranty?? ( % 0.00) I will never purchase anything that has Newleaf as the warranty. ( % 0.00) By far the worst customer **********************.... ( % -45.00)

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2023/1

I purchased a washing machine and service contract in over five years ago from ******** in ********. ( % 0.00) I was told I am entitled to fifty percent of the contract cost back if I don't file a claim in five years. ( % 0.00) I mailed the necessary documentation in August to the address on the paperwork. ( % 0.00) It was returned as undeliverable. ( % 0.00) ******** told me to contact New Leaf for my refund. ( % 13.64) I then re-mailed my documentation, following a phone conversation with *** from the New ****************** Team. ( % 6.82) I received an email from New Leaf in October, stating my paperwork was successfully submitted and they were processing my refund, which I should receive within thirty days (by November). ( % 44.32) I did not receive my refund in November so I called New Leaf back at the number on the October email. ( % 6.82) I was then directed to call another number. ( % 0.00) I called this number and eventually got a call back from ********. ( % 0.00) She told me she can not see my October email letter saying I was approved for the rebate. ( % 0.00) She said she checked with the department in charge and they told her she can't see my approval because it takes ninety days, not thirty days as the email stated. ( % 0.00) She said, however, that I should receive my check within ninety days (which was last month). ( % 0.00) As a follow-up, I also emailed all this info to customerfeedbac at newleafsc from their website after my unsuccessful November phone call. ( % 0.00) I heard NOTHING back. ( % 0.00) I called New Leaf again today and requested a call back from the queue. ( % 6.82) I got a call back from someone I could hardly understand. ( % -14.58) I told her my story and she said she would look into it. ( % 0.00) After eleven minutes on hold, she either hung up on me or disconnected me, and she did NOT call me back even though she had my number from her original return call. ( % 18.75) MY ISSUE IS STILL UNRESOLVED and I AM STILL ENTITLED TO MY REFUND THAT WAS APPROVED OVER FOUR MONTHS AGO (FROM PAPERWORK I SUBMITTTED OVER FIVE MONTHS AGO! ( % 0.00)

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***** was very good at helping us with our claim thank you ***** ( % 91.00)

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Knowledgeable agents and wonderful dealings with everyone I have spoken with. ( % 100.00)

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********************* helped me today with great customer ********************** today ( % 80.00)

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Great Service from *************************, professional, and very helpful. ( % 36.67) Thank you ( % 0.00)

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I am very surprised at the amount of not so pleasing review as my experience with Miseal from New Leaf was exceptional today and handled my recent Service request inquiry. ( % 23.33)

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Was checking this company out to use. ( % 0.00) To many stars. ( % 50.00) A rating of **** is ****** generous. ( % 0.00) Thank you BBB. ( % 0.00)

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They did a good job helping me with my phone repair. ( % 70.00)

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I am writing this review hoping to spare someone the frustration I have experienced with New Leaf. ( % 46.82) I purchased a Kitchen Aid ******** dishwasher from an appliance store in ********** and the yr New Leaf Warranty in Nov . ( % 13.64) Last June () it started leaking water on the floor. ( % 0.00) New Leaf sent out a tech and determined the pump/diverter assembly was at fault and ordered the new part. ( % 13.64) About - weeks later it was replaced but the dishwasher would not clean as water was not being pumped to the spray arms. ( % -9.17) They ordered the same part and installed weeks later. ( % 0.00) Same problem occurred and ordered a rd pump assembly. ( % 0.00) Dishwasher showed the same problem after the rd pump was installed. ( % 0.00) After conferring with Whirlpool, they decided the circuit board control board was defective. ( % 0.00) Part was backordered and after several weeks, it was installed with no improvement. ( % 0.00) Again, after talking to whirlpool, they decided a wiring harness was needed ,which was also backordered. ( % 0.00) Now they said it needs a water inlet valve and I was told it was not available. ( % -20.00) Now we are months without a dishwasher. ( % 0.00) They offered a ridiculous low settlement offer several months ago which I declined. ( % -11.11) They advertise they will replace any unit if they can't repair it. ( % 0.00) That hasn't happened and I doubt it ever will as they say "my" contract doesn't cover that . ( % 0.00) When you call them, phone calls are rarely returned. ( % 30.00) You are placed on eternal hold, passed between departments, only to be placed on hold again and then disconnected. ( % 0.00) They will say the following: we will escalate this, or send to "pending review" or to claims or I will transfer you to another ***** etc. ( % 0.00) I accepted the paltry settlement offer a month ago and have never received a check,. ( % 0.00) Now I am told there is the problem and they cannot send the check. ( % 0.00) Do not waste your money with this company. ( % 10.00)

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2023/0

The retailer that sold me the appliance (********) out of **********, ** mislead me to start by claiming the warranty covered full repairs or replacement for the years. ( % 30.00) I made a claim for the defective appliance and New Leaf sent a technician out. ( % 13.64) The technician tested the oven and said it was beyond repair and they would have to replace. ( % 0.00) I received notice shortly after that stating that the repairs were too extensive and they decided the replacement was also too much cost for them so they offered a cash settlement of approx. ( % 6.67) % of the value "take it or leave it"! ( % 0.00) They claim to have their butts covered by the fine print deep in the contract but the bottom line is that they left themselves a loophole that they basically would pay or repairs as long as it was cheap and if it was too costly they could simply deny the claim and leave you with a defective appliance and no alternative. ( % 12.78) The unit now costs $, and they settled with me for $.. ( % 0.00) CROOKS!! ( % 0.00) ! ( % 0.00)

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2022/1

If I could give New Leaf zero stars, I would. ( % 13.64) What the company does is downright fraudulent. ( % 0.00) I purchased a two-year warranty for a heated jacket valued at $. ( % 0.00) When it stopped working after months, I wrote to New Leaf to apply the warranty. ( % 13.64) They pushed the responsibility to the retailer and then to the manufacturer and then either one randomly numerous times. ( % 0.00) I ended up providing very clear documentation of the warranty, the original warranty information that came with the jacket and all of the correspondence that had happened since the beginning of the process. ( % 25.25) Every email I received from them came from a different person, so I ended up having to submit proof of the warranty four or five times. ( % 0.00) Finally, they claimed I didn't have a warranty with them at all, despite clear proof. ( % 5.00) This cost me money and a lot of time and frustration, all for nothing. ( % 0.00) Seeing these reviews makes me realize I got off "easy" because the item for which I purchased the warranty was only $. ( % 21.67) Don't purchase a warranty from New Leaf. ( % 13.64) They are completely worthless because the company has such poor accountability and customer **********************. ( % -40.00)

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***** was very good at helping us with our claim thank you ***** ( % 91.00)

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Knowledgeable agents and wonderful dealings with everyone I have spoken with. ( % 100.00)

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********************* helped me today with great customer ********************** today ( % 80.00)

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Great Service from *************************, professional, and very helpful. ( % 36.67) Thank you ( % 0.00)

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I am very surprised at the amount of not so pleasing review as my experience with Miseal from New Leaf was exceptional today and handled my recent Service request inquiry. ( % 23.33)

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Was checking this company out to use. ( % 0.00) To many stars. ( % 50.00) A rating of **** is ****** generous. ( % 0.00) Thank you BBB. ( % 0.00)

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They did a good job helping me with my phone repair. ( % 70.00)

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Dishwasher cost over $ Stopped draining after yrs. ( % 0.00) Extended warranty purchased at time of sale. ( % 0.00) It took FIVE months to get it repaired.....will not bore you with the detailed diary we were forced to keep. ( % 5.00) It finally came down to us paying upfront for repair and then collect from them....no way! ( % -9.72) We are retired and saw this through to the end. ( % 0.00) Finally going back to appliance dealer and speaking to a woman who made it her mission to get resolution. ( % 0.00) New Leaf worked overtime to make ** angrier by the week. ( % 13.64) Will research more in future but they have ** over a barrel, nothing is made to last - cheaper parts do not last! ( % 12.50) More than ever the buyer MUST BE AWARE ( % 37.50)

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2022/0

New Leaf has mixed up my personal contracts with my rental contracts more times than I can believe. ( % 15.91) They've also debated me on my personal appliances being under manufacture warranty when they were not. ( % 0.00) Took too long to fix a simple error and too many phone calls. ( % 15.00) Even after having fixed the issue they still had trouble keep it straight. ( % 3.33) It's frustrating when you have had trouble with an appliance not working properly and need to get it fixed. ( % -12.50)

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2022/0

Not helpful or timely. ( % 0.00) Very difficult to file a claim. ( % -65.00) In our instance we lost all refridgerator and freezer food. ( % 0.00) Had to list brand, size, item etc. ( % 0.00) and then when fixed had to send proof it was fixed and receipts. ( % 10.00) If the product didn't match exactly you didn't get reimbursed. ( % 25.00) Written contract stated up to $.. they said $.. Had to be replaced and mailed within weeks. ( % 0.00) Could not afford to replace all of it that quick up front so only got $.. NEVER AGAIN!! ( % 16.67) ! ( % 0.00)

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2022/0

Easy to file a claim, they covered our broken dehumidifier in full at the original price and we received a check right away. ( % 20.88) We purchased a new dehumidifier and added ******** insurance once again because we had a good experience this time. ( % 41.82)

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***** was very good at helping us with our claim thank you ***** ( % 91.00)

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Knowledgeable agents and wonderful dealings with everyone I have spoken with. ( % 100.00)

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********************* helped me today with great customer ********************** today ( % 80.00)

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Great Service from *************************, professional, and very helpful. ( % 36.67) Thank you ( % 0.00)

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I am very surprised at the amount of not so pleasing review as my experience with Miseal from New Leaf was exceptional today and handled my recent Service request inquiry. ( % 23.33)

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Was checking this company out to use. ( % 0.00) To many stars. ( % 50.00) A rating of **** is ****** generous. ( % 0.00) Thank you BBB. ( % 0.00)

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They did a good job helping me with my phone repair. ( % 70.00)

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They took care of our problem professionally and expeditiously! ( % 12.50) Well satisfied! ( % 62.50)

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May , filed warranty service need. ( % 0.00) months later still no resolution. ( % 0.00) New Leaf using back ordered part excuse. ( % 2.88) months not repaired, unwillingness to replace, and now ignoring my emails. ( % 0.00) Need to file a Consumer Fraud case to try to get my washer repaired or replaced. ( % 0.00) This issue can not go on indefinately. ( % 0.00)

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2022/1

I purchased a year extended warranty on a refrigerator that I purchased in July . ( % 0.00) That fridge was replaced by the manufacturer in September and again in December . ( % 0.00) New Leaf claim the year contract that I paid for started on the date the original was purchased in July and is attached to the original fridge's serial number. ( % 29.55) Even if they switch it to the new serial number as a one time courtesy, they say the contract start date remains July . ( % 13.64) So the year contract I purchased was only for months on the new fridge. ( % 6.82)

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They will not honor my year contract. ( % 0.00) Will only honor it for years and months. ( % 0.00) Not very warranty worthy. ( % 11.67)

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***** was very good at helping us with our claim thank you ***** ( % 91.00)

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Knowledgeable agents and wonderful dealings with everyone I have spoken with. ( % 100.00)

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********************* helped me today with great customer ********************** today ( % 80.00)

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Great Service from *************************, professional, and very helpful. ( % 36.67) Thank you ( % 0.00)

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I am very surprised at the amount of not so pleasing review as my experience with Miseal from New Leaf was exceptional today and handled my recent Service request inquiry. ( % 23.33)

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Was checking this company out to use. ( % 0.00) To many stars. ( % 50.00) A rating of **** is ****** generous. ( % 0.00) Thank you BBB. ( % 0.00)

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They did a good job helping me with my phone repair. ( % 70.00)

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They took care of our problem professionally and expeditiously! ( % 12.50) Well satisfied! ( % 62.50)

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They will not honor my year contract. ( % 0.00) Will only honor it for years and months. ( % 0.00) Not very warranty worthy. ( % 11.67)

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I bought a Samsung fridge on //. ( % 0.00) On // the freezer went out and we contacted New Leaf. ( % 13.64) The first service tech finally made it out on /. ( % 12.50) He found it to be a freon issue which he stated they do not work on. ( % 0.00) The next service tech came out this morning, // and stated they do not work on Samsung. ( % 0.00) Please realize New Leaf sent a repairman who does not service this brand. ( % 13.64) I just got off the phone with New Leaf and was told it will be - business hours before they can find another repairman. ( % 13.64) I will follow up on this review then. ( % 0.00)

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***** was very good at helping us with our claim thank you ***** ( % 91.00)

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********************* helped me today with great customer ********************** today ( % 80.00)

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Great Service from *************************, professional, and very helpful. ( % 36.67) Thank you ( % 0.00)

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I am very surprised at the amount of not so pleasing review as my experience with Miseal from New Leaf was exceptional today and handled my recent Service request inquiry. ( % 23.33)

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Was checking this company out to use. ( % 0.00) To many stars. ( % 50.00) A rating of **** is ****** generous. ( % 0.00) Thank you BBB. ( % 0.00)

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They did a good job helping me with my phone repair. ( % 70.00)

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They took care of our problem professionally and expeditiously! ( % 12.50) Well satisfied! ( % 62.50)

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They will not honor my year contract. ( % 0.00) Will only honor it for years and months. ( % 0.00) Not very warranty worthy. ( % 11.67)

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The frustrating part of service Thru New Leaf is scheduling. ( % -13.18) I have a Maytag Refrigerator with -yr extended warranty (thank goodness - had several calls on the faulty ice maker only years old). ( % 3.33) I first call New Leaf, who tries to schedule a date, for me to receive a call from Whirlpool who confirms a different date even though they subcontract to a local service. ( % 5.73) In my area It goes to Advanced Appliances. ( % 40.00) Once AA calls, we schedule a real date - usually within a week. ( % -2.50) AA Is awesome from their customer service to service technicians! ( % 100.00) It would be nice if New Leaf had a more streamlined scheduling process! ( % 45.38)

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Because of supply chain issues, it was difficult to obtain parts for my camera repair. ( % -50.00) The folks at New Leaf kept me up to date with emails. ( % 13.64) When the item was repaired, I picked it up at their NYC office. ( % 0.00) Great job and % satisfied. ( % 65.00)

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Good customer service. ( % 70.00) The only issue is that many of the reputable(competent) repair service companies that New Leaf contacts to try to schedule an appointment with to fix my washer are booked out months in advance leaving only the mediocre repair companies. ( % 2.73) Sometimes, if lucky, the company is able to fix the machine correctly. ( % 41.67) Unfortunately, there has been an instance or that the machine was not repaired properly the first time around. ( % -8.33) Overall, I am satisfied with New Leaf. ( % 21.21) I would certainly recommend this company for an extended warranty. ( % 21.43)

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Purchased a year extended warranty for our microwave through New Leaf. ( % 13.64) Our microwave went out in February . ( % 0.00) New Leaf sent out a service technician who determined a replacement part was needed. ( % 13.64) After visits from the technician had determined that the unit would need to be replaced. ( % 0.00) New Leaf representative stated that they would review the technicians notes and make and reach out in - business days. ( % 13.64) No follow up attempt was made on New Leaf's part and after multiple phone calls over the course of months they are going to send another technician again and hope he can fix it. ( % 6.82) It's pretty clear they are giving us the run around hoping we will give up, would not recommend a warranty with this company to anyone. ( % 17.50)

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***** was very good at helping us with our claim thank you ***** ( % 91.00)

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Knowledgeable agents and wonderful dealings with everyone I have spoken with. ( % 100.00)

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********************* helped me today with great customer ********************** today ( % 80.00)

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Great Service from *************************, professional, and very helpful. ( % 36.67) Thank you ( % 0.00)

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I am very surprised at the amount of not so pleasing review as my experience with Miseal from New Leaf was exceptional today and handled my recent Service request inquiry. ( % 23.33)

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Was checking this company out to use. ( % 0.00) To many stars. ( % 50.00) A rating of **** is ****** generous. ( % 0.00) Thank you BBB. ( % 0.00)

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They did a good job helping me with my phone repair. ( % 70.00)

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They took care of our problem professionally and expeditiously! ( % 12.50) Well satisfied! ( % 62.50)

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They will not honor my year contract. ( % 0.00) Will only honor it for years and months. ( % 0.00) Not very warranty worthy. ( % 11.67)

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My one year old fridge was not working properly again. ( % 5.00) ( prior service calls). ( % 0.00) When I called for repair it was MONTHS before I could get an appointment. ( % 0.00) The day they came out the fridge was not freezing food and the freezer did not have ice all over the drawer. ( % 0.00) You are now charging me $ fora service call. ( % 0.00) The fridge is still freezer food that we have to throw out and cans of pop explode. ( % 0.00) How is this acceptable??? ( % 0.00) ? ( % 0.00)

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I purchased a Recliner from Stoneberry along with the $ protection plan by Newleaf for years. ( % 0.00) I have had the Recliner less than a year and it has begun to peel in several different spots. ( % -5.56) I contacted Newleaf so that I can get this fixed or/replaced but they say because it was not an accident it's not covered. ( % 10.00) The product is defective and they should honor the warranty. ( % 0.00) Don't waste your money on the Recliner nor New Leaf warranties. ( % -3.18) You will surely wish you had spent your money on something else. ( % 20.00)

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Service was fast, tech contacted me and set up appointment shortly after. ( % 10.00) Tech diagnosed the problem and ordered the part. ( % 0.00) He returned as soon as the part was available to fix the problem with my refrigerator. ( % 40.00) Tech was very professional ( % 13.00)

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After contacting newleaf about my freezer they promptly got in touch with me and set up for service tech to come out. ( % 0.00) Service tech was very professional and accessed the problem quickly. ( % 23.17) They had to order my part, Tech came back as soon as part was in and installed it. ( % 0.00) Again he was very nice and professional and I could tell he took pride in his work. ( % 44.00)

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The ice maker stopped working in my year old fridge. ( % 10.00) Called for service, they gave me a time and day the serviceman would arrive. ( % 0.00) He was there when promised, had the needed part, was in and out in about minutes, fridge ice maker is working like new. ( % 13.64) Couldn't be happier with the service provided. ( % 0.00)

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I started a claim back in December and as of today still has not been resolved. ( % 0.00) My Wine Fridge stopped cooling and i gave them a call as i had warranty through them. ( % 0.00) Seems like anyone they send does not work with the brand i bought. ( % 0.00) I've asked to talk to a manager multiple times and always ge the " there are none available they will give you a call in hours". ( % 20.00) I always have to follow up days later as i receive no call. ( % 0.00) The never call me to follow up or tell me what they are trying to do to fix my problem. ( % 0.00) I always have to call back a week or so later and have to explain all over what's going on. ( % 0.00) From what i see about these complaints on here everyone is dealing with the same thing. ( % 0.00) How are they even still in business???? ( % 0.00) I have over $, of wine in my wine fridge that is starting to go bad as it's not in proper climate condition. ( % -23.33) They can care less if it gets spoiled as they won't cover any of my loss. ( % -16.67) I've asked to have my wine fridge covered since seems like they can't figure out to get it fixed so i can just buy a new one so i don't lose all my wine and the answer is always "well we can't do that until we know no one can fix it for sure". ( % 24.55) It's been months and nothing. ( % 0.00) What more do they want..... this company seems a little fishy.... ( % 15.63) I would leave starts if i could for this company... ( % 0.00)

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RUN away FAST from this company! ( % 25.00) I was given this extended warranty contract by the appliance store owner. ( % 0.00) New Leaf sent a GE tech who replaced a part on the first visit. ( % 19.32) I called two days later stating the issue remained & was told I would be scheduled for a repeat repair. ( % 0.00) A GE tech was not sent, I was told GE's scheduling system was down. ( % -15.56) A tech from A&E Factory Service was sent. ( % 0.00) What I was NOT told by New Leaf OR the A&E tech that came to my house was, if the tech finds nothing mechanically wrong with the unit, it becomes a non-covered service call that is the customer's responsibility. ( % -18.18) The A&E tech did NOTHING to attempt to even diagnose the issue & he signed my name to an estimate that was never presented to me or mentioned to me. ( % 0.00) I am grateful the fee was waived but it took months of e-mails for resolution. ( % 0.00)

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***** was very good at helping us with our claim thank you ***** ( % 91.00)

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Knowledgeable agents and wonderful dealings with everyone I have spoken with. ( % 100.00)

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********************* helped me today with great customer ********************** today ( % 80.00)

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Great Service from *************************, professional, and very helpful. ( % 36.67) Thank you ( % 0.00)

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I am very surprised at the amount of not so pleasing review as my experience with Miseal from New Leaf was exceptional today and handled my recent Service request inquiry. ( % 23.33)

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Was checking this company out to use. ( % 0.00) To many stars. ( % 50.00) A rating of **** is ****** generous. ( % 0.00) Thank you BBB. ( % 0.00)

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They did a good job helping me with my phone repair. ( % 70.00)

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They took care of our problem professionally and expeditiously! ( % 12.50) Well satisfied! ( % 62.50)

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They will not honor my year contract. ( % 0.00) Will only honor it for years and months. ( % 0.00) Not very warranty worthy. ( % 11.67)

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After dealing with New Leaf since January our washing machine is still not functional. ( % 13.64) We have asked to have the machine replaced however they say it may be fixable. ( % 0.00) The part that is needed is unavailable with no date in sight. ( % 0.00) We have spent a lot of time and money taking our clothing to a laundromat and now we are facing the potential of doing this for months longer. ( % -5.00) They have spent hundreds of dollars on service calls and parts only to have no resolution to this issue and are unwilling to replace the machine. ( % -5.00) I will NEVER purchase a service plan through them again. ( % 0.00) It is classic bait and switch. ( % 16.67)

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Excellent customer service! ( % 100.00) I was helped immediately, they were friendly and informative, and they kept me posted about my camera. ( % 37.50) When I contacted them with a question, they responded immediately and were very kind and considerate. ( % 78.00) This is the best experience I have ever had with a warranty, and with getting something repaired from an accident. ( % 100.00) I highly recommend them! ( % 20.00) ! ( % 0.00)

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This company is very likely some kind of a scam. ( % 30.00) We have been working with them for a very long time trying to get our refrigerator serviced, based on the service contract that we bought from them. ( % -6.50) Although the contracts states that they service our brand and model, they have been unable or unwilling to find someone to service our refrigerator. ( % -50.00) I am sure that a review below this one will arrive telling us to email someone at the company, but we have done this repeatedly and been told repeatedly that they're going to help or that they're going to find us the *next* service which they promise will work. ( % 25.00) Each time we need to wait another - business days. ( % 0.00) Not only is this fraudulent and perhaps thievery, but we are lucky to have a small back-up fridge. ( % 2.78) Ehat would they expect anyone else to do without a refrigerator for weeks? ( % 0.00) I hope someone cleans up their act or appliance sales companies realize this issue and stop selling their contracts. ( % 0.00)

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If I could give this company stars I would. ( % 0.00) They sent a company to fix our dishwasher and it worked for days. ( % 0.00) Since then they have repeatedly sent us a repair company name that told us they do not deal with New Leaf. ( % 13.64) The reason being, they have not paid for service in over a year! ( % 0.00) This company takes your money and does not pay their debts. ( % 0.00) I wish I new this before I paid for this warranty. ( % 13.64) And I hope you do not want to speak to anyone in charge because they will not let you talk to anyone else or any sort of supervisor. ( % 0.00)

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Excellent customer service. ( % 100.00) Friendly, helpful and a great company to do buisness with. ( % 58.75) Best warranty service we've had. ( % 100.00) Would recommend to friends and family. ( % 0.00)

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They didn't live up to there agreement only thing they looked for a reason to not replacement my product and just wanted to give me back my warranty fee I paid don't so business with them ever ( % 4.55)

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They do not follow through once a claim is placed. ( % 0.00) If service provider says they fixed the problem even though they did not they will not send out someone to actually fix the problem. ( % 5.00) I would not recommend them to anyone. ( % 0.00)

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***** was very good at helping us with our claim thank you ***** ( % 91.00)

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Knowledgeable agents and wonderful dealings with everyone I have spoken with. ( % 100.00)

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********************* helped me today with great customer ********************** today ( % 80.00)

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Great Service from *************************, professional, and very helpful. ( % 36.67) Thank you ( % 0.00)

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I am very surprised at the amount of not so pleasing review as my experience with Miseal from New Leaf was exceptional today and handled my recent Service request inquiry. ( % 23.33)

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Was checking this company out to use. ( % 0.00) To many stars. ( % 50.00) A rating of **** is ****** generous. ( % 0.00) Thank you BBB. ( % 0.00)

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They did a good job helping me with my phone repair. ( % 70.00)

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They took care of our problem professionally and expeditiously! ( % 12.50) Well satisfied! ( % 62.50)

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They will not honor my year contract. ( % 0.00) Will only honor it for years and months. ( % 0.00) Not very warranty worthy. ( % 11.67)

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Spoke with representatives and assured me that the labor and parts, including the apprasisal fee are fully covered despite my contract state otherwise. ( % 0.00) Found an authorized dealer to get an apprasisal and submit the work accordingly. ( % 0.00) Naturally, they denied the labor, parts, and the apprasisal fee. ( % 10.00) Spoke to another individual in the cliam dept, and rejected all claims, and encoured me to escalate the matter further up. ( % 0.00) It has been a few weeks, and no one has gotten back to me. ( % -10.00) I don't understand if they just state what was written on the contract, I wouldn't have gotten an apprasisal and waste $. ( % -20.00) All calls are recorded and documended. ( % 0.00) They can easily validate that their reps misrepresented customers. ( % 43.33) This is not legit business practice. ( % 0.00)

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I had to call times. ( % 0.00) the first time i called the service was scheduled a month afteri called. ( % 25.00) i asked for a different repair shop. ( % 0.00) the next repair shop was located + miles away and didn't service my area. ( % 0.00) i tried a third time for someone in my neighborhood. ( % 0.00) that finally worked. ( % 0.00) the repair man came times trying to figure out the trouble. ( % -20.00) replacing parts, which didn't solve the problem and of course the delay in getting parts added to the time it took to complete the repair and the frustration level of not having an oven for a month. ( % 10.00) on the third try the repairman found the issue and jury rigged a repair. ( % 0.00) new leaf refused to pay for the repairman's time. ( % 13.64) so while i didn't get charged the repairman was cheated. ( % 0.00)

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Making appointment was easy It took some time to review our contract - they wanted to make sure they had all the information - an that was fine Our issue was solved We had a rubber flap fall from under the dish washer door The tech an I agreed , there was no way to reglue it an would not harm the unit without it , an removed This way tech's time was not wasted Appliance refrig hospital tech from Vancouver Wash has been out up to company has been our go to service for yrs an would totally recommend them h ( % 29.00)

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Baker's service company were very easy to deal with and did their best to have me satisfied. ( % 68.78) My oven door would not close all the way which made the knows on the front melt! ( % 0.00) New Leaf refuses to replace them. ( % 13.64) They replaced only the oven door. ( % 0.00) Now all my knobs on my year old oven are looking g a mess all melted . ( % -3.75) At dollars a know I can not afford to replace them. ( % 0.00) I am extremely unhappy with New Leaf. ( % -23.18)

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Absolutely terrible customer service. ( % -100.00) They scheduled our appointment to fix our Bosch dishwasher (four) times and never showed up, without ever letting us know that they were running late or were not going to come! ( % -37.50) And I had to take four days off work to be at home for these appointments - and then at the end of each day they would simply send me an email saying that my appointment needed to be rescheduled!!! ( % 0.00) Thankfully, i had been smart enough to schedule a "real" Bosch service in the first place even though it was going to be weeks out, and this is what helped me in the end - these folks showed up as planned and fixed everything very quickly. ( % 19.96) They had originally suggested calling New Leaf in case they can serve us sooner, but i only lost four work days and a lot of nerves due to their "service." ( % 9.66) Never again. ( % 0.00)

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***** was very good at helping us with our claim thank you ***** ( % 91.00)

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Knowledgeable agents and wonderful dealings with everyone I have spoken with. ( % 100.00)

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********************* helped me today with great customer ********************** today ( % 80.00)

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Great Service from *************************, professional, and very helpful. ( % 36.67) Thank you ( % 0.00)

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I am very surprised at the amount of not so pleasing review as my experience with Miseal from New Leaf was exceptional today and handled my recent Service request inquiry. ( % 23.33)

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Was checking this company out to use. ( % 0.00) To many stars. ( % 50.00) A rating of **** is ****** generous. ( % 0.00) Thank you BBB. ( % 0.00)

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They did a good job helping me with my phone repair. ( % 70.00)

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They took care of our problem professionally and expeditiously! ( % 12.50) Well satisfied! ( % 62.50)

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They will not honor my year contract. ( % 0.00) Will only honor it for years and months. ( % 0.00) Not very warranty worthy. ( % 11.67)

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I have a contract with New Leaf to cover KitchenAid appliances, and from what I'm reading Im one of many that have had a problem with them. ( % 31.82) I call with a problem with my stop/oven it has a very strong electrical smell when being used, it filled the entire house. ( % 32.11) When New Leaf was called they told me the do not cover smells, and I told them it was not jut a smell it was an electrical problem and was told unless the unit dies all together or catches on fire they would not come out. ( % 13.64) I'm glad they record the calls because I confirmed they were willing to risk my and my family's life in a fire instead of coming out to check! ( % 40.42) I hope there is something that can be done to correct this as well as John's Appliances and Bedding for continuing to sell this contract! ( % 0.00)

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2022/1

I have had warranty contracts on four different appliances with New Leaf. ( % 6.82) Each of those appliances broke down - and only once did I actually manage to get New Leaf to pay for a repair, after weeks of telephone calls. ( % -0.48) On the other three occasions it was so difficult to work with New Leaf, and it took so many weeks of waiting before New Leaf would even assign a repairman to come and assess the problem, that I just gave up and paid for the repairs out of my own pocket. ( % 12.46) If you use this company, expect it to take at least a month to get any repair completed. ( % -30.00)

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2022/2

Lots of very negative comments, so it is only right that I discuss my recent positive experience. ( % 2.46) My GE dishwasher had about months left on its warranty when the electronics began to fail. ( % -25.00) It took the repairman visits (first to identify the problem and order parts; second to install one board and realize that he couldn't get to the other; third after I fixed the access issue), but the repair was eventually completed. ( % 4.50) IO did have to schedule Recall visits and did experience what I delicately call "communications" issues--VERY heavy accents! ( % -27.50) But the people were very helpful. ( % 20.00) A second issue seems to be in the process of a very satisfactory resolution. ( % 10.00) I had purchased warranties for other appliances /. ( % -12.50) Since I had no repairs, I filled out the rebate request forms. ( % 40.00) I realized that the form said "gift certificate" instead of cash refund, which was originally told me at the point of sales. ( % 37.50) When I received the certificates, they were both only good at the purchase store and only for month. ( % 23.33) Since it is a small specialty appliance storefront, that rendered them useless. ( % -37.50) When I went there to see if they could order some replacement parts so that I could at least use some, the owner also expressed concern about the method of rebate. ( % -30.00) Particularly since from on, New Leaf switched to cash refunds. ( % 15.15) He suggested I contact them and request a change. ( % 0.00) I did so, and that very same day I received emails saying that refund checks would be sent! ( % 0.00) That was very nice of them, since technically they did not have to do so. ( % 39.00)

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2022/2

If I could leave zero stars, I would have. ( % 0.00) This company, as many others has stated, is an absolute joke. ( % 35.00) We took on handling a claim for a very good client of ours, so that he and his wife would not have to deal with it. ( % 91.00) We opened a claim with New Leaf on October st, of . ( % 13.64) The reps stated that they would reach out to the client directly, and that we need not to worry. ( % 10.00) After several weeks, the client had us come back to the home to work on another portion of his desired projects. ( % 0.00) Upon arrival, we asked if he had been contacted by New Leaf, and he stated no! ( % 17.05) We then reached back out to New Leaf, to find out that they were calling the wrong number, so they eventually just closed out the claim......But wait, our client is still not taken care of....Wouldn't you think to call the vendor that sold your service agreement to get the correct number if they weren't getting in touch with the client? ( % -11.59) What kind of service agreement is this "New Leaf" company offering? ( % 36.82) We were then told that we would be contacted once the company had a resolution. ( % 0.00) Not once during this entire time, had we ever been contacted. ( % 0.00) After months of us having to call to follow up with New Leaf, we finally had a date scheduled, for the TV to be repaired. ( % 6.82) We paid our technicians to remove the " TV from the wall, and transported it to our office to be repaired. ( % 0.00) Upon arrival of the technician, we were told that the TV not only couldn't be repaired on site, but that it would have to be taken to their repair center, which was over an hour away. ( % -5.00) After another month of waiting, we contacted the repair center. ( % -10.00) They said that the TV could not be repaired, and that it would have to be replaced. ( % 0.00) They were told to "Scrap in field", and mentioned that they were surprised that no-one had contacted us from New Leaf. ( % 11.82) By this time we were used to it. ( % 0.00) We contacted New Leaf and they denied helping us, or the client out, in any way. ( % 13.64) What is the purpose of using this company? ( % 0.00) It is all a scam! ( % 0.00) ! ( % 0.00)

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***** was very good at helping us with our claim thank you ***** ( % 91.00)

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Knowledgeable agents and wonderful dealings with everyone I have spoken with. ( % 100.00)

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********************* helped me today with great customer ********************** today ( % 80.00)

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Great Service from *************************, professional, and very helpful. ( % 36.67) Thank you ( % 0.00)

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I am very surprised at the amount of not so pleasing review as my experience with Miseal from New Leaf was exceptional today and handled my recent Service request inquiry. ( % 23.33)

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Was checking this company out to use. ( % 0.00) To many stars. ( % 50.00) A rating of **** is ****** generous. ( % 0.00) Thank you BBB. ( % 0.00)

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They did a good job helping me with my phone repair. ( % 70.00)

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They took care of our problem professionally and expeditiously! ( % 12.50) Well satisfied! ( % 62.50)

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They will not honor my year contract. ( % 0.00) Will only honor it for years and months. ( % 0.00) Not very warranty worthy. ( % 11.67)

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Upon completion of the year warranty rebate program with no claims, the company failed to validate the address to send the appropriate information. ( % 0.00) The= required original documents were sent to the address and gone forever. ( % 37.50) The company has avoided my response until a consumer complaint was filed. ( % -30.00) Do not buy plans from this company or you will suffer immensely. ( % 0.00)

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I very much regret buying warranty for my machine. ( % 26.00) I already spent more on laundry service than a new machine would ot costed me. ( % 17.88) My machine is broken for over weeks already and still not resolved!! ( % -62.50) ! ( % 0.00)

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New Leaf Service Contract company is a joke.. ( % 13.64) I purchased the extended warranty from Howards Appliances and PAID for it in full , New Leaf cant locate the the contract and keeps giving me the run around . ( % 24.32) Their call center reps are a joke and NOT helpful.. RUN do not do business with NEW LEAF Service Contracts ********** ( % 1.82)

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This company is the worse company I've dealt with. ( % -40.00) Customer service reps do not speak English. ( % 0.00) I've called no less than times. ( % 8.33) I even had the Appliance place that I bought my new GE refrigerator from try and help. ( % 13.64) To no avail. ( % 0.00) New Leaf keeps saying they Need a VIDEO OF THE NOICE. ( % 13.64) What kind of bologna is that!! ( % 93.75) But I did it anyway. ( % 0.00) Now for the th time they keep saying they didn't get the video I've emailed times. ( % 0.00) My Appliance company emailed it twice for me hoping it would go through for them. ( % 0.00) What a joke this company is!!! ( % 0.00) Still loud noises coming from the fridge if it stops working before a repair man gets out here and fixes it. ( % 10.00) I will be sueing this warranty company. ( % 0.00)

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Same old song and dance years is up out $ actually expected a check back in the mail only to find out that even though AJ M****** told us we would receive % of the money back found out that we don't get anything because we didn't file for their % refund days before the contract expired as if we were to have it hanging on the wall waiting for the exact date to come up to get compensated. ( % 3.57) No one accepts responsibility I was lied to by AJ M****** and New Leaf I WOULD ADVISE to never take out these predatory insurance contracts unless you are buying junk and expect it to last less than a year. ( % -1.01) Did the same mistake with a furniture company and a couple others.. NEVER AGAIN> These folks are definitely scammers and will mislead and keep your money. ( % 0.00)

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***** was very good at helping us with our claim thank you ***** ( % 91.00)

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Knowledgeable agents and wonderful dealings with everyone I have spoken with. ( % 100.00)

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********************* helped me today with great customer ********************** today ( % 80.00)

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Great Service from *************************, professional, and very helpful. ( % 36.67) Thank you ( % 0.00)

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I am very surprised at the amount of not so pleasing review as my experience with Miseal from New Leaf was exceptional today and handled my recent Service request inquiry. ( % 23.33)

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Was checking this company out to use. ( % 0.00) To many stars. ( % 50.00) A rating of **** is ****** generous. ( % 0.00) Thank you BBB. ( % 0.00)

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They did a good job helping me with my phone repair. ( % 70.00)

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They took care of our problem professionally and expeditiously! ( % 12.50) Well satisfied! ( % 62.50)

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They will not honor my year contract. ( % 0.00) Will only honor it for years and months. ( % 0.00) Not very warranty worthy. ( % 11.67)

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New Leaf service contracts will not honor service warranties. ( % 13.64) Don't spend your money on an extended warranty unless it's through some other company. ( % -12.50) They asked for proof so I sent them proof. ( % 0.00) Then they said my warranty expired but when I show them the proof that it wasn't, they say they can't open any links. ( % 0.00) I've been trying to get their help for two weeks. ( % 0.00) They've just been jerking me around. ( % 0.00)

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NEGATIVE 😕

2024/2

This has been the worst experience dealing with this company. ( % -100.00) It took over two and a half months to get my dryer fixed. ( % -3.33) Misdiagnosed repair to several no show appointments. ( % 0.00) Four days later my washer broke. ( % 0.00) It is now over a month and a half later still not fixed. ( % -7.22) My husband took off again today because they always give you an hour window. ( % 0.00) They never showed. ( % 0.00) This has been frustrating experience and it didnt help me when the woman that does the inflexibility scheduling said that is why she never buys extended warranties. ( % -40.00)

bbb

NEGATIVE 😕

2024/1

I bought a freezer warranty with them and its been a horrible experience. ( % -100.00) My freezer stopped working over a month ago and it's still not fixed. ( % -5.00) They keep sending a local company to fix it but they cannot get it right. ( % 14.29) They come by every week or so with another part and still not working. ( % 0.00)

bbb

NEGATIVE 😕

2024/1

Horrible company my fridge has been broken for months all they keep doing is ordering the same parts over and over!! ( % -46.67) ! ( % 0.00)

bbb

NEGATIVE 😕

2024/2

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NEGATIVE 😕

2024/1

bbb

NEGATIVE 😕

2024/1

Horrible company my fridge has been broken for months all they keep doing is ordering the same parts over and over!! ( % -46.67) ! ( % 0.00)

bbb

NEGATIVE 😕

2024/2

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NEGATIVE 😕

2024/1

bbb

NEGATIVE 😕

2024/1

Horrible company my fridge has been broken for months all they keep doing is ordering the same parts over and over!! ( % -46.67) ! ( % 0.00)

bbb

NEGATIVE 😕

2024/0

This company is the worst. ( % -100.00) My microwave door wouldn't close so I put in a claim, and the company advised they weren't even going to try to fix it, that they would issue me a refund. ( % 0.00) In BUSINESS DAYS. ( % 0.00) So essentially weeks. ( % 0.00) So I either have to wait weeks to repurchase another microwave or buy it and wait for the refund. ( % 0.00) Seven weeks later I contacted the company and advised I hadn't received my check yet. ( % 0.00) They advised they sent it on // and to wait MORE DAYS to receive it. ( % 50.00) Absolutely ridiculous. ( % -33.33) Avoid this company at all costs. ( % 0.00)

bbb

NEGATIVE 😕

2024/0

I purchased two warrantys from ***************** I was not told that I had days before or after the expiration date to send the % certificate back in. ( % 0.00) I recently sent it in so I wouldn't forget because I have not used it and they sent me a letter pretty much explaining it's too early to send it in and that my certificates will not be returned back to me, thus voiding the % back benefits. ( % 9.17) APPLIANCE CENTER failed to explain that part and only wrote a send in by date on the certificate. ( % -20.00) I feel this is a way to keep my % that is supposed to come back to me. ( % 0.00)

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NEGATIVE 😕

2024/2

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NEGATIVE 😕

2024/1

bbb

NEGATIVE 😕

2024/1

Horrible company my fridge has been broken for months all they keep doing is ordering the same parts over and over!! ( % -46.67) ! ( % 0.00)

bbb

NEGATIVE 😕

2024/0

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NEGATIVE 😕

2024/0

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NEGATIVE 😕

2024/0

Terrible service!! ( % -100.00) They make you pay for the service to fix your appliance and tell you to submit the claim and then no one ever returns your emails or messages. ( % 0.00) Just horrible! ( % -100.00)

bbb

NEGATIVE 😕

2024/0

Alsobsolutely the worst! ( % -100.00) Got sucked into buying a year warranty from the ******** website for my ovens, long story short, weeks later after they broke and i called New Leaf, they can't find a repair company to fix them! ( % 3.01) Oh wait! ( % 0.00) They assigned a company, and when they called me to confirm an appointment, they said they would cgarge me at least for the trip charge, . ( % -30.00) !I said no, this is a warranty service call, and they said no, they don't do warranty service! ( % 0.00) To this day, they cant find anyone to come fix them, So, ********************** on this scam of a business, I will be sueing them when its all done. ( % 0.00)

bbb

NEGATIVE 😕

2024/2

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NEGATIVE 😕

2024/1

bbb

NEGATIVE 😕

2024/1

Horrible company my fridge has been broken for months all they keep doing is ordering the same parts over and over!! ( % -46.67) ! ( % 0.00)

bbb

NEGATIVE 😕

2024/0

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NEGATIVE 😕

2024/0

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NEGATIVE 😕

2024/0

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NEGATIVE 😕

2024/0

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NEGATIVE 😕

2023/0

Don't buy (or be forewarned!) ( % 0.00) this company's warranty! ( % 0.00) I purchased an extended warranty at the time I purchased my frig from ******************* online. ( % 0.00) This was for Major Component Residential Use and was offered as an additional coverage at my time of purchase. ( % 6.25) What they don't tell you is that the warranty only covers "sealed components", i.e., compressor. ( % 0.00) So when a faulty compressor start relay and capacitor fails and your frig won't work, they will deny the claim for a replacement part. ( % -50.00) At the time of sale, there is no clear description provided what is or is not considered a "major component". ( % 0.63) Only when I complained about their failure to cover the part I ordered did they provide a page PDF document wherein under page , Section , Bullet # Refrigerator that it specifies only sealed components are covered (whatever that means to an average homeowner). ( % -15.33) Seems to me a part that causes a total refrigerator failure is pretty major!Furthermore, they were unable to locate any service provider that would respond to my address in the entire State and said it was my responsibility to find one. ( % -11.33) If a "major component" had failed, i.e., compressor", I would not be able to get it fixed since only a trained service provider would have the specialized tools and knowledge to fix it.So basically they take your money and provide nothing. ( % 3.25)

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NEGATIVE 😕

2023/0

One of the worst companies in the existence of man ( % -100.00)

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NEGATIVE 😕

2023/0

I paid for an extended warranty with New Leaf Service Contracts through Colder's Furniture for a living room furniture set and had recently made a claim on two of the pieces of furniture set, a sofa and a chair (for the same reason and on the same day). ( % 3.41) New Leaf only recognized one of the claims even though I had submitted both of the claims on the same day. ( % 4.55) (You can only submit one claim at a time on their website, so I made separate claims on each piece of furniture.) ( % 0.00) They denied ever getting a claim from me for the sofa so I had to give them the details for a second time, after they had given me a credit for the damaged chair, which was the least expensive of the two pieces. ( % -26.67) I paid for a warranty on the SET, not one piece of the set! ( % 0.00) They are conveniently denying payment for replacement value on the more costly sofa, saying that it was a separate incident which is not covered under their terms and conditions. ( % 50.00) Numerous emails back and forth have gotten me nowhere, and now they are no longer replying back to me. ( % 0.00) They are trying to say that their "terms and conditions" state that they are not liable for the sofa, since they have already given me a store credit for the chair, however, they have sent me a copy of those terms and conditions and I cannot find anything that says that only one piece of a furniture set will be covered. ( % 2.50) I asked them to outline or quote the part of the terms that show that, and now I have been ghosted by them as they will no longer reply to my emails. ( % 0.00) This seems very crooked to me and I am frustrated by their lack of clarity, cooperation, and customer **********************. ( % -35.00) I have receipts for each piece of the set that state that they are EACH covered by this warranty. ( % 0.00) Not only will I never again purchase one of these extended warranties from New Leaf, this experience has also ruined Colder's for me, since they are the ones who sold me the extended warranty. ( % 6.82) Buyer beware! ( % 0.00)

bbb

NEGATIVE 😕

2023/0

We have a New Leaf Warranty for our kegerator. ( % 13.64) The repair company came out and the broken part is diecontinued. ( % -40.00) New Leaf continues to state the repair company has not sent them this information when they have as they copied us on the email, multiple times. ( % 6.82) They continue to delay making a decision on how to proceed whether a refund or a new kegerator. ( % 13.64) Beyond frustrated with their service and run around. ( % -70.00)

bbb

NEGATIVE 😕

2024/2

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NEGATIVE 😕

2024/1

bbb

NEGATIVE 😕

2024/1

Horrible company my fridge has been broken for months all they keep doing is ordering the same parts over and over!! ( % -46.67) ! ( % 0.00)

bbb

NEGATIVE 😕

2024/0

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NEGATIVE 😕

2024/0

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NEGATIVE 😕

2024/0

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NEGATIVE 😕

2024/0

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NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

One of the worst companies in the existence of man ( % -100.00)

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

We are so frustrated. ( % -70.00) Our wine cooler has been broken since March. ( % -40.00) New Leaf has sent out repairmen five times and each time they say that they have fixed the unit but then it never cools. ( % 11.82) The cooler is $ brand new and I am sure they have spent double that amount in parts and labor. ( % 13.41) We are trying to reach a supervisor who claims they will call us back. ( % 0.00) This is crazy! ( % -75.00)

bbb

NEGATIVE 😕

2024/2

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NEGATIVE 😕

2024/1

bbb

NEGATIVE 😕

2024/1

Horrible company my fridge has been broken for months all they keep doing is ordering the same parts over and over!! ( % -46.67) ! ( % 0.00)

bbb

NEGATIVE 😕

2024/0

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NEGATIVE 😕

2024/0

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NEGATIVE 😕

2024/0

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NEGATIVE 😕

2024/0

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NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

One of the worst companies in the existence of man ( % -100.00)

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NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2024/2

bbb

NEGATIVE 😕

2024/1

bbb

NEGATIVE 😕

2024/1

Horrible company my fridge has been broken for months all they keep doing is ordering the same parts over and over!! ( % -46.67) ! ( % 0.00)

bbb

NEGATIVE 😕

2024/0

bbb

NEGATIVE 😕

2024/0

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NEGATIVE 😕

2024/0

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NEGATIVE 😕

2024/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

One of the worst companies in the existence of man ( % -100.00)

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

Terrible Experience with *************************** My recent experience with a warranty company has left me thoroughly disappointed and frustrated. ( % -49.00) I purchased a warranty for my camera with the expectation that it would cover any necessary repairs or replacements. ( % 0.00) However, the company's handling of the situation has been nothing short of unfair and unreliable.When I contacted the warranty company about a faulty camera, they arranged for it to be sent to a service company they deemed capable of repairing it. ( % -10.00) However, to my dismay, the service company claimed that the camera was "unrepairable." ( % 0.00) This left me puzzled as to why the warranty company would choose a service provider that couldn't actually fix the device.To make matters worse, the warranty company insisted on deducting a service fee from my claim, even though the camera was deemed unrepairable by their own chosen service provider. ( % 5.00) It is simply illogical and unjust to charge customers for a service that ultimately proved unsuccessful and futile. ( % 0.00) This tactic appears to be an attempt by the warranty company to save money by shifting the cost of their poor decision-making onto their customers.Moreover, the warranty company's lack of transparency and failure to provide adequate explanations only compounded my frustration. ( % -9.58) Their customer ********************** representatives were unhelpful and seemed disinterested in resolving the issue. ( % 0.00) It felt as though they were more concerned with protecting their bottom line than upholding their end of the warranty agreement.I strongly advise against using this warranty company in the future. ( % 31.11) Their decision to send my camera to an incompetent service provider and then charge me for their failed attempt is both unreasonable and unethical. ( % -42.50) It is clear that their primary objective is to minimize expenses, even at the expense of their customers' satisfaction and trust. ( % 16.67)

bbb

NEGATIVE 😕

2023/0

The worst! ( % -100.00) Don't bother. ( % 0.00) There might be only one technician who can do the work, so you'll wait five days for him to come out (as you watch food inside your refrigerator become a science experiment). ( % 0.00) I wish I could give zero stars. ( % 0.00)

bbb

NEGATIVE 😕

2023/0

Absolute garbage company, absolutely worthless coverage. ( % -30.00) Will not process service over the weekend, even though A/C units have no idea what day it is. ( % 0.00) We have a small child at home. ( % -25.00) Even the very nice customer ********************** lady said that our contract with the company and the service they provide is essentially garbage. ( % 39.00)

bbb

NEGATIVE 😕

2023/1

The absolute worst!! ( % -40.00) Never use this company for anything. ( % 0.00) Had an issue with my washing machine. ( % 0.00) Called new leaf. ( % 13.64) They sent someone out to fix it. ( % 0.00) They ordered the part, fixed it.. after a few months same thing happened again. ( % -3.33) After this they sent me a check for $ No discussion, no explanation called to ask how, when they guarantee % cost of machine, replace or repair paid over $ for warranty and machine and got $They refused to budge on the amount and basically gave the attitude of not giving a care!! ( % 0.00) *********************! ( % 0.00) ! ( % 0.00)

bbb

NEGATIVE 😕

2024/2

bbb

NEGATIVE 😕

2024/1

bbb

NEGATIVE 😕

2024/1

Horrible company my fridge has been broken for months all they keep doing is ordering the same parts over and over!! ( % -46.67) ! ( % 0.00)

bbb

NEGATIVE 😕

2024/0

bbb

NEGATIVE 😕

2024/0

bbb

NEGATIVE 😕

2024/0

bbb

NEGATIVE 😕

2024/0

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

One of the worst companies in the existence of man ( % -100.00)

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/1

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NEGATIVE 😕

2023/0

Worst company ever. ( % -100.00) They don`t follow the contract. ( % 0.00) I have bought a wine cooler and in the contract it is saying "We will replace Your Covered Product , when required, due to a mechanical or electrical breakdown, including those experienced during normal wear and tear. ( % 27.50) A mechanical or electrical breakdown caused by a direct result of a power surge is also covered. ( % 10.00) The Covered Product will be replaced with a new or refurbished product of like kind or similar quality". ( % 24.55) They do not honor that. ( % 0.00) They were not able to find someone to even repair my wine cooler and now are just providing a partial check for it. ( % -17.50) So, not replacing the unit. ( % 0.00) Don`t spend your money there. ( % 0.00) Try to find another company with better service. ( % 50.00) Read other`s reviews. ( % 0.00) As I said, worst service ever. ( % -100.00) Not good network of service providers as well. ( % -35.00)

bbb

NEGATIVE 😕

2023/0

This company will not stop harassing me. ( % 0.00) They call numerous times daily on my work phone while Im working but refuse to tell me what they want! ( % 0.00) They have my contact information then ask me if I want to file a claim! ( % 0.00) WHAT??? ( % 0.00) Wont tell me how they got my contact info. ( % 0.00) Im filing a police report due to the harassment. ( % -12.50) Their agents are rude as h*** and like many other complaints I have now seen they just hang up!!! ( % -1.47) Im going to seek the advice of an attorney and see if I have any recourse for the fact that they are jeopardizing my job. ( % 0.00) I have recorded and documented every relentless call! ( % 0.00) ! ( % 0.00)

bbb

NEGATIVE 😕

2023/0

My experience with this company parallels the many negative responses seen here. ( % 10.00) When my year old refrigerator needed a new door they refused coverage and only as I found out that the manufacturer had a secret recall on this problem did I get it fixed. ( % -1.27) I had insured other appliances with them which never required service during the warranty period, but had to fight tooth and nail with to finally get the promised % refund of premium, I spent hours and hours on the phone with their often unsympathetic agents and getting absolutely no satisfaction. ( % -8.13) I would NEVER, EVER use this company again, I only wish I had read these reviews prior to purchasing their contract. ( % 0.00) They certainly don't deserve the one star I gave them. ( % 21.43) How a company with this volume of negative reviews stays in business is a puzzlement to me. ( % -30.00)

bbb

NEGATIVE 😕

2023/1

Been trying to settle claim for months. ( % 0.00) Terrible communication, no return calls, problem not resolved. ( % -100.00) Never use this company. ( % 0.00)

bbb

NEGATIVE 😕

2024/2

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NEGATIVE 😕

2024/1

bbb

NEGATIVE 😕

2024/1

Horrible company my fridge has been broken for months all they keep doing is ordering the same parts over and over!! ( % -46.67) ! ( % 0.00)

bbb

NEGATIVE 😕

2024/0

bbb

NEGATIVE 😕

2024/0

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NEGATIVE 😕

2024/0

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NEGATIVE 😕

2024/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

One of the worst companies in the existence of man ( % -100.00)

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/1

bbb

NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/1

Been trying to settle claim for months. ( % 0.00) Terrible communication, no return calls, problem not resolved. ( % -100.00) Never use this company. ( % 0.00)

bbb

NEGATIVE 😕

2023/0

From **** New Leaf Service gets a . ( % 13.64) Their customer ********************** is very unorganized. ( % 20.00) We have be on the phone with these people a number of times but they always give us the same information or transfer ** to someone else. ( % 0.00) We always have given them the information required for our $, ***** coffee maker and they tell ** it has been taken care of. ( % 0.00) We have requested an email so we are not left in the dark about having the coffee maker fixed but nothing. ( % -1.67) We purchased our coffee maker from ******** in SLC and if I were Fergusons I would look for another company. ( % 0.00) New Leaf has the worst Data Base I have ever seen they have no record of the last conversations or what the out come is for the fix. ( % -41.59) BETTER BUSINESS BUREAU needs to look at this company for poor customer **********************. ( % 5.00)

bbb

NEGATIVE 😕

2023/0

We have a warranty that on furniture and we need items fixed. ( % 10.00) They have been giving us the run around for weeks and they keep telling us to fill out information we already have given them on more than one occasion. ( % 50.00) They are not helpful at all. ( % 0.00) This is by far one of the worst companies I've ever had to deal with. ( % -45.00)

bbb

NEGATIVE 😕

2024/2

bbb

NEGATIVE 😕

2024/1

bbb

NEGATIVE 😕

2024/1

Horrible company my fridge has been broken for months all they keep doing is ordering the same parts over and over!! ( % -46.67) ! ( % 0.00)

bbb

NEGATIVE 😕

2024/0

bbb

NEGATIVE 😕

2024/0

bbb

NEGATIVE 😕

2024/0

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NEGATIVE 😕

2024/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

One of the worst companies in the existence of man ( % -100.00)

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/1

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/1

Been trying to settle claim for months. ( % 0.00) Terrible communication, no return calls, problem not resolved. ( % -100.00) Never use this company. ( % 0.00)

bbb

NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/1

I have never dealt with a worse business. ( % -40.00) Paid so much for my extended warranties and it's been months since I filed a claim and all I get is a run around from them. ( % 20.00) I have been told lies every time I call. ( % 0.00) They will not call a company and have them come and repair my refrigerator. ( % 0.00) Wish I can give them zero stars. ( % 0.00) Next step is to contact appliance store where we purchased this contract. ( % 0.00)

bbb

NEGATIVE 😕

2022/1

Total scam! ( % 0.00) And waist of money! ( % 0.00) Have been having issues with our dishwasher for almost month now. ( % 0.00) One day started leaking and the contractor from A&E can't figured out what's wrong with the dishwasher. ( % -50.00) His exact's words were: " I can't figured out why the dishwasher keeps leaking, I will contact the warranty company, New Leaf, to let them know and they will get in touch with you to advise next steps" they never contacted me. ( % 12.88) I called an this is what they replied: Per our phone call here is the information you requested, the tech from A & E stated. ( % 0.00) "Cannot stop dishwasher from leaking. ( % 0.00) The tub was screwed into the sides of the cabinet walls and not the dishwasher holders" This is not eligible for coverage under your terms and conditions. ( % 0.00) You need to speak with whoever installed the unit to take care of this issue. " ( % 0.00) Basically they are refusing to honor the claim. ( % 0.00) This is total BS..... they are the worst!! ( % -50.00) I would never do business with them again! ( % 0.00)

bbb

NEGATIVE 😕

2022/2

Absolutely waste of money for a warranty. ( % -20.00) Have been given the run around for a month and a half. ( % -16.67) Purchased the extended warranty ($) for a GE Profile dishwasher from ***** at the time of purchase. ( % 0.00) The dishwasher began leaking and would not work. ( % 0.00) We could not over ride the "leak detected" message. ( % 0.00) Oct , Called ****, they forwarded me to Green ***** Was told they had all the info necessary, I just needed to get a claim number. ( % -10.00) Done, weeks later, I called to check the status, I'm told Green **** can't continue because they don't have the model and serial #. ( % -10.00) Why am I just now being told this after weeks! ( % 0.00) Called Green **** to supply the info I was told they already had. ( % -20.00) They finally sent someone out only to be told they can't fix it because ***** needs to be the ones to do the repair. ( % 0.00) Then who the **** is this person they sent out? ( % 0.00) Now into a month and a half....still no dishwasher....I'm being told by Green ****, that there us a part that needs to be ordered from *****......OMG!!!! ( % -48.83) For real!!!??? ( % 39.06) We knew Oct what part was necessary. ( % 0.00) I flip out on the poor agent, and then I tell them this needs to be handled by someone in upper management. ( % -20.00) The guy says " OH, so you want to escalate the claim?" ( % 0.00) Was placed on hold, then disconnected. ( % 0.00) ********************* please give me the strength!!! ( % 0.00) Advice for future purchases on anything from **** or any warranty with Green *****....just DON'T. ( % -10.00) Where is my wine!? ( % 0.00) I'm gonna need it to calm my nerves after this **! ( % 37.50)

bbb

NEGATIVE 😕

2022/1

We purchased a New Leaf contact on our dishwasher from the dealer. ( % 13.64) In the spring the door latch failed. ( % -50.00) The people at New Leaf actually argued with me and wanted pictures!! ( % 6.82) Then without any contact from New Leaf, a repairman showed up and fixed it. ( % 11.82) in September the dishwasher refused to start. ( % 0.00) I called New Leaf. ( % 13.64) They said they would get back to me, but I heard nothing. ( % 0.00) After a week of washing dishes by hand, I called again, and they said that they had sent an email. ( % 0.00) They had sent it to the wrong address. ( % -50.00) It said that they decided the machine was not worth fixing (not even a year old) and offered $ to buy out the contract. ( % -2.50) It wasn't really an offer--it was a statement. ( % 20.00) I signed and sent the email back on October th. ( % 0.00) It is now December--and still no check. ( % 0.00) I called and was told that someone would get back to me. ( % 0.00) No one did. ( % 0.00) After washing dishes by hand for a month, I removed the dishwasher and fixed it myself. ( % 10.00) I wish there were a class action suit against this company. ( % 10.00) Since I have not received the buyout, IMO the contract is still in force. ( % 0.00) But, they will not honor that contract. ( % 0.00) They are in breach of it. ( % 0.00)

bbb

NEGATIVE 😕

2022/0

They are a scam. ( % 0.00) They want to give you your money back for the contract vs equal value of the refrigerator. ( % 0.00) I have been waiting on a part since February. ( % 0.00) I've been given the runaround countless times. ( % 0.00) The part I need is no longer being made and they want to give me my money back for buying the extended warranty. ( % 0.00) This is a bait and switch way of doing business. ( % 0.00) UNACCEPTABLE! ( % 0.00) The fridge is barely . ( % 5.00) years old. ( % 10.00) What a waste. ( % -20.00) This was not a misunderstanding, it is deliberately worded to trick the customer. ( % 0.00)

bbb

NEGATIVE 😕

2024/2

bbb

NEGATIVE 😕

2024/1

bbb

NEGATIVE 😕

2024/1

Horrible company my fridge has been broken for months all they keep doing is ordering the same parts over and over!! ( % -46.67) ! ( % 0.00)

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NEGATIVE 😕

2024/0

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NEGATIVE 😕

2024/0

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NEGATIVE 😕

2024/0

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NEGATIVE 😕

2024/0

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

One of the worst companies in the existence of man ( % -100.00)

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/1

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/1

Been trying to settle claim for months. ( % 0.00) Terrible communication, no return calls, problem not resolved. ( % -100.00) Never use this company. ( % 0.00)

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/1

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NEGATIVE 😕

2022/1

bbb

NEGATIVE 😕

2022/2

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NEGATIVE 😕

2022/1

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NEGATIVE 😕

2022/0

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NEGATIVE 😕

2022/0

Warning: Buyer beware, unless you enjoy wasting your time. ( % 40.00) I will not go into boring details because I understoood from the first phone call this was a con job. ( % -37.50) Avoid this company at all costs. ( % 0.00) I purchased A blue star range from Len H***** in flushing, queens. ( % 0.00) I have contacted them to alert them to stop recommending new leaf as it will tarnish their stellar reputation. ( % 19.32) I am holding my breath till October when I am supposed to get half my money back from their contract since I never repaired my range in five years. ( % -8.33) Hint: I tried last week and cancelled my request because I am old enough to know a bait and switch. ( % 3.33) I just repaired my range myself. ( % 0.00) *************************** ( % 0.00)

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NEGATIVE 😕

2024/2

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NEGATIVE 😕

2024/1

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NEGATIVE 😕

2024/1

Horrible company my fridge has been broken for months all they keep doing is ordering the same parts over and over!! ( % -46.67) ! ( % 0.00)

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NEGATIVE 😕

2024/0

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NEGATIVE 😕

2024/0

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NEGATIVE 😕

2024/0

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NEGATIVE 😕

2024/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

One of the worst companies in the existence of man ( % -100.00)

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/1

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/1

Been trying to settle claim for months. ( % 0.00) Terrible communication, no return calls, problem not resolved. ( % -100.00) Never use this company. ( % 0.00)

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/1

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NEGATIVE 😕

2022/1

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NEGATIVE 😕

2022/2

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NEGATIVE 😕

2022/1

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NEGATIVE 😕

2022/0

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NEGATIVE 😕

2022/0

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NEGATIVE 😕

2022/0

Worst company ever! ( % -100.00) Does not help the customer and uses anything they can possibly find to void your warranty!!! ( % 0.00) This company is just in for the the money and will. ( % 0.00) It help the customer or honor their warranty coverage! ( % 0.00) If you look at all the other reviews it's just complaint after complaint after complaint. ( % -25.62) Do not ever go with this company for anything! ( % 0.00)

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NEGATIVE 😕

2024/2

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NEGATIVE 😕

2024/1

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NEGATIVE 😕

2024/1

Horrible company my fridge has been broken for months all they keep doing is ordering the same parts over and over!! ( % -46.67) ! ( % 0.00)

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NEGATIVE 😕

2024/0

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NEGATIVE 😕

2024/0

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NEGATIVE 😕

2024/0

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NEGATIVE 😕

2024/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

One of the worst companies in the existence of man ( % -100.00)

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/1

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/1

Been trying to settle claim for months. ( % 0.00) Terrible communication, no return calls, problem not resolved. ( % -100.00) Never use this company. ( % 0.00)

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/1

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NEGATIVE 😕

2022/1

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NEGATIVE 😕

2022/2

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NEGATIVE 😕

2022/1

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NEGATIVE 😕

2022/0

bbb

NEGATIVE 😕

2022/0

bbb

NEGATIVE 😕

2022/0

bbb

NEGATIVE 😕

2024/2

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NEGATIVE 😕

2024/1

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NEGATIVE 😕

2024/1

Horrible company my fridge has been broken for months all they keep doing is ordering the same parts over and over!! ( % -46.67) ! ( % 0.00)

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NEGATIVE 😕

2024/0

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NEGATIVE 😕

2024/0

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NEGATIVE 😕

2024/0

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NEGATIVE 😕

2024/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

One of the worst companies in the existence of man ( % -100.00)

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/1

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/1

Been trying to settle claim for months. ( % 0.00) Terrible communication, no return calls, problem not resolved. ( % -100.00) Never use this company. ( % 0.00)

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/1

bbb

NEGATIVE 😕

2022/1

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NEGATIVE 😕

2022/2

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NEGATIVE 😕

2022/1

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NEGATIVE 😕

2022/0

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NEGATIVE 😕

2022/0

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NEGATIVE 😕

2022/0

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NEGATIVE 😕

2022/0

My True Rating is a -. ( % 35.00) It is so low that they should be banned from selling these bogus warranties. ( % 0.00) NEW LEAF SERVICE CONTRACTS, INC. is a horrible company to deal with. ( % -43.18) I purchased a -yr plan, for my sewing machine from JoAnn's Fabrics. ( % 0.00) The pedal stop working on a machine that I've only owned for / yrs. ( % 0.00) I submitted the claim April , and on May , , this issue has still not been resolved. ( % 0.00) I've constantly received different people each time I've called, requested a supervisor. ( % 0.00) Although I've continually asked for a supervisor, there has never been one to assist with this issue. ( % 0.00) Whenever I call, I'm told that I will need to wait - days for a response. ( % 0.00) This is TOTALLY unacceptable. ( % 0.00) As a resolution, I want my money back for the warranty that they can't seem to honor or I want them to purchase me a new pedal immediately. ( % 6.82)

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NEGATIVE 😕

2022/0

New Leaf Contract had no value. ( % 13.64) Warranty for a Santa Fe Dehumidifier is yr replacement up to years for parts. ( % 0.00) Purchased a New Leaf policy for years that would "..cannot repair your product, we will replace it". ( % 13.64) Unit became inoperable after years. ( % 0.00) Contacted New Leaf and was given a referral for diagnostic and repair and started a case number. ( % 13.64) Diagnostic was completed with a recommendation to replace unit due to inoperable compressor (Service call $). ( % -12.50) Contacted New Leaf and stated unit compressor was determined to be inoperable and the unit needed to be replaced. ( % 13.64) Representative directed me to contact Santa Fe for their input. ( % 0.00) The representative for Santa Fe determined via a set of questions the unit compressor was bad or it had a Freon leak, but due to technician unavailability for up to weeks repair was not feasible and recommended replacement ($). ( % -41.25) Ordered new dehumidifier. ( % 13.64) Contacted New Leaf with this information and was instructed to submit claim. ( % 13.64) Reimbursed $ but replacement was denied, Reason, the replacement was never approved. ( % 0.00) So in my case (without the New Leaf Contract) this issue could have been resolved under existing Santa Fe warranty with a single call. ( % 3.25)

bbb

NEGATIVE 😕

2022/0

Horrible. ( % -100.00) The first call for my fridge was great. ( % 52.50) Service came out and said new parts needed to be ordered. ( % 13.64) Since then it has been almost a year with no resolution, just a back and forth game. ( % -20.00) Nothing is ever resolved and customer service never seems to know anything ( % 0.00)

bbb

NEGATIVE 😕

2022/1

There service is useless. ( % -50.00) I have been waiting for months for complete a repair and they still can not tell me when the parts will be available. ( % 25.00) They rude. ( % -30.00) Customer service hangs up on you and will not let me speak to any supervisors. ( % 0.00) STAY AWAY NEVER USE THEM ( % 0.00)

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NEGATIVE 😕

2024/2

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NEGATIVE 😕

2024/1

bbb

NEGATIVE 😕

2024/1

Horrible company my fridge has been broken for months all they keep doing is ordering the same parts over and over!! ( % -46.67) ! ( % 0.00)

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NEGATIVE 😕

2024/0

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NEGATIVE 😕

2024/0

bbb

NEGATIVE 😕

2024/0

bbb

NEGATIVE 😕

2024/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

One of the worst companies in the existence of man ( % -100.00)

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/1

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NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/1

Been trying to settle claim for months. ( % 0.00) Terrible communication, no return calls, problem not resolved. ( % -100.00) Never use this company. ( % 0.00)

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/1

bbb

NEGATIVE 😕

2022/1

bbb

NEGATIVE 😕

2022/2

bbb

NEGATIVE 😕

2022/1

bbb

NEGATIVE 😕

2022/0

bbb

NEGATIVE 😕

2022/0

bbb

NEGATIVE 😕

2022/0

bbb

NEGATIVE 😕

2022/0

bbb

NEGATIVE 😕

2022/0

bbb

NEGATIVE 😕

2022/0

bbb

NEGATIVE 😕

2022/1

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NEGATIVE 😕

2022/0

I will NEVER buy an appliance that uses Newleaf as their warranty company. ( % 0.00) I purchased a high-end microwave less than years ago with a five-year extended warranty plan. ( % -16.67) The handle on the microwave is loose, and we cannot access the screw to tighten it (panel has to be removed). ( % -7.69) I was told only mechanical and electrical are covered. ( % 0.00) They claim this is cosmetic. ( % 0.00) If a screw needs to be tightened and an entire panel has to be removed, isn't that mechanical? ( % 0.00) BUYER BEWARE! ( % 0.00) Ask who the service rep is when you buy a warranty! ( % 0.00) SO FRUSTRATING ( % -40.00)

bbb

NEGATIVE 😕

2022/0

Worst customer service ever. ( % -100.00) Was told could not do a repair after three repairs. ( % 0.00) Still under service contract then customer service said they would replace machine by two different customer service employees I called back because I have not heard from them and another customer service person that they would not replace but will give my remaining money back. ( % 0.00) So there I am without a working washer. ( % 0.00) I would not recommend anyone to ever do service with this company. ( % 0.00) I called the company I bought the washer from and told them I would not recommend using them for no one. ( % 0.00) Lies lies ( % 0.00)

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NEGATIVE 😕

2024/2

bbb

NEGATIVE 😕

2024/1

bbb

NEGATIVE 😕

2024/1

Horrible company my fridge has been broken for months all they keep doing is ordering the same parts over and over!! ( % -46.67) ! ( % 0.00)

bbb

NEGATIVE 😕

2024/0

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NEGATIVE 😕

2024/0

bbb

NEGATIVE 😕

2024/0

bbb

NEGATIVE 😕

2024/0

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

One of the worst companies in the existence of man ( % -100.00)

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/1

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/1

Been trying to settle claim for months. ( % 0.00) Terrible communication, no return calls, problem not resolved. ( % -100.00) Never use this company. ( % 0.00)

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/1

bbb

NEGATIVE 😕

2022/1

bbb

NEGATIVE 😕

2022/2

bbb

NEGATIVE 😕

2022/1

bbb

NEGATIVE 😕

2022/0

bbb

NEGATIVE 😕

2022/0

bbb

NEGATIVE 😕

2022/0

bbb

NEGATIVE 😕

2022/0

bbb

NEGATIVE 😕

2022/0

bbb

NEGATIVE 😕

2022/0

bbb

NEGATIVE 😕

2022/1

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NEGATIVE 😕

2022/0

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NEGATIVE 😕

2022/0

bbb

NEGATIVE 😕

2022/1

This was possibly one of the worst customer experiences I have ever had. ( % -50.00) They continually changed their rules with us and even gave us an authorization code and then retroactively rescinded it one week later. ( % 0.00) Eventually they agreed to cover % of the cost they had originally approved. ( % 37.50) To make matters worse they did not send the check until I called a month later and reminded them. ( % -20.00) All in all, this seems to be a Company that tried to come up with every possible way not to honor their obligations. ( % 0.00)

bbb

NEGATIVE 😕

2022/0

Filed a complaint in august It is now March , . ( % -30.00) And my washing machine was still not repaired ( % 0.00)

bbb

NEGATIVE 😕

2024/2

bbb

NEGATIVE 😕

2024/1

bbb

NEGATIVE 😕

2024/1

Horrible company my fridge has been broken for months all they keep doing is ordering the same parts over and over!! ( % -46.67) ! ( % 0.00)

bbb

NEGATIVE 😕

2024/0

bbb

NEGATIVE 😕

2024/0

bbb

NEGATIVE 😕

2024/0

bbb

NEGATIVE 😕

2024/0

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

One of the worst companies in the existence of man ( % -100.00)

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NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/1

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/1

Been trying to settle claim for months. ( % 0.00) Terrible communication, no return calls, problem not resolved. ( % -100.00) Never use this company. ( % 0.00)

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/1

bbb

NEGATIVE 😕

2022/1

bbb

NEGATIVE 😕

2022/2

bbb

NEGATIVE 😕

2022/1

bbb

NEGATIVE 😕

2022/0

bbb

NEGATIVE 😕

2022/0

bbb

NEGATIVE 😕

2022/0

bbb

NEGATIVE 😕

2022/0

bbb

NEGATIVE 😕

2022/0

bbb

NEGATIVE 😕

2022/0

bbb

NEGATIVE 😕

2022/1

bbb

NEGATIVE 😕

2022/0

bbb

NEGATIVE 😕

2022/0

bbb

NEGATIVE 😕

2022/1

bbb

NEGATIVE 😕

2022/0

Filed a complaint in august It is now March , . ( % -30.00) And my washing machine was still not repaired ( % 0.00)

bbb

NEGATIVE 😕

2022/1

Please a service call months ago. ( % 0.00) Still no resolution. ( % 0.00) I've been given the constant run around. ( % 0.00) Beyond frustrated with their service. ( % -70.00) I've already given up on following up with them. ( % 0.00)

bbb

NEGATIVE 😕

2022/0

I've have major problems and issues with New Leaf every time I have to use them. ( % 9.94) They aren't awful, they are criminal. ( % -70.00) Absolutely do not provide the service I paid for. ( % -10.00) Recently I reached out to New Leaf to file a claim I spoke with David R in Texas. ( % 6.82) He told me Michael's Appliances is the only repair place that they work with in my areas and would be calling. ( % 0.00) But they didn't. ( % 0.00) So I called them. ( % 0.00) Michael's told me they stopped working with New Leaf because "they are awful, the worst"...I called New Leaf back to tell them the issue. ( % -34.55) I spoke with Adrian A. ( % 0.00) He told me that's not true and they do work with Michael's, so I had Adrian stay on hold while I called Michael's and merged the calls. ( % -17.50) Michael's told Adrian they haven't worked with New Leaf for over a year because "they are bad people" ...seriously, that just came out of the person unprompted. ( % -28.18) Adrian laughed it and said he would call the New Leaf service locator department and they would get back to me...i'm not holding my breath. ( % 27.88) This same thing happened to me years ago ...with New Leaf...so I looked up the CEO and DM'd him on Linked In...his name is **** ** *****. ( % 6.82) He wasn't much help either. ( % 20.00) I just DM'd him again. ( % 0.00) We will see how he responds. ( % 0.00) the real lesson here for me is to always ask the appliance place who the service provider is on the extended warranties and if the say New Leaf run away. ( % 16.82) I spent over bucks on this plan and I should have just burned that money. ( % -10.00) BTW, ** ******* is where I bought the service plan...they are not much better when it comes to helping with extended warranties. ( % -25.00) thank you for reading this. ( % 0.00)

bbb

NEGATIVE 😕

2022/0

This company is TERRIBLE to get a claim paid. ( % -100.00) Multiple emails to get a small claim paid after WE paid for the parts needed. ( % -12.50) Still not paid from a year ago. ( % 0.00)

bbb

NEGATIVE 😕

2024/2

bbb

NEGATIVE 😕

2024/1

bbb

NEGATIVE 😕

2024/1

Horrible company my fridge has been broken for months all they keep doing is ordering the same parts over and over!! ( % -46.67) ! ( % 0.00)

bbb

NEGATIVE 😕

2024/0

bbb

NEGATIVE 😕

2024/0

bbb

NEGATIVE 😕

2024/0

bbb

NEGATIVE 😕

2024/0

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

One of the worst companies in the existence of man ( % -100.00)

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/1

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/1

Been trying to settle claim for months. ( % 0.00) Terrible communication, no return calls, problem not resolved. ( % -100.00) Never use this company. ( % 0.00)

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/0

bbb

NEGATIVE 😕

2023/1

bbb

NEGATIVE 😕

2022/1

bbb

NEGATIVE 😕

2022/2

bbb

NEGATIVE 😕

2022/1

bbb

NEGATIVE 😕

2022/0

bbb

NEGATIVE 😕

2022/0

bbb

NEGATIVE 😕

2022/0

bbb

NEGATIVE 😕

2022/0

bbb

NEGATIVE 😕

2022/0

bbb

NEGATIVE 😕

2022/0

bbb

NEGATIVE 😕

2022/1

bbb

NEGATIVE 😕

2022/0

bbb

NEGATIVE 😕

2022/0

bbb

NEGATIVE 😕

2022/1

bbb

NEGATIVE 😕

2022/0

Filed a complaint in august It is now March , . ( % -30.00) And my washing machine was still not repaired ( % 0.00)

bbb

NEGATIVE 😕

2022/1

bbb

NEGATIVE 😕

2022/0

bbb

NEGATIVE 😕

2022/0

This company is TERRIBLE to get a claim paid. ( % -100.00) Multiple emails to get a small claim paid after WE paid for the parts needed. ( % -12.50) Still not paid from a year ago. ( % 0.00)

bbb

NEGATIVE 😕

2022/0

What a waste. ( % -20.00) Money wasted. ( % -20.00) Don't do business with New Leaf. ( % 13.64) Their customer service is non-existent. ( % 0.00) Their contract is worthless. ( % -80.00)

bbb

NEGATIVE 😕

2022/1

My experience with this company has been horrible. ( % -100.00) The customer service is substandard. ( % 0.00) My specific issue involves a back-ordered part. ( % 0.00) After months of waiting, I reached out to the service provider only to find out they had canceled my claim due to inactivity. ( % -6.25) I eventually received the part and was told there were no service providers in my area and that I would have to handle reaching out to a service provider. ( % 0.00) This was odd since the technician had previously visited. ( % -16.67) This company seems to have made a bet that the consumer will not access their extended warranty during their term and if they do they will give up trying to navigate their customer service. ( % 0.00) Avoid. ( % 0.00)

bbb

NEGATIVE 😕

2022/0

Truly the worst warranty company I have ever dealt with in my lifetime. ( % -100.00) They do not honor the terms that are given to the customer. ( % 0.00) They're unwilling to work with customers for a fair resolve. ( % 70.00) Truly unfortunate and a complete waste of money. ( % -20.00)

bbb

NEGATIVE 😕

2022/0

I have had terrible experiences with this company. ( % -100.00) They are disorganized and every time I call I get a completely different answer. ( % 0.00) One day it is "we sent it to your repair company": and then another day it is "I dont now why we havent approved this - it should be approved." ( % 0.00) And when he reads me the notes the last service rep documented just two days before, the service rep clearly documented something different than what he told me. ( % 3.33) When I spoke to my local service repairman (here in NYC) he said New Leaf is absolutely the worst of any of the warranty companies. ( % -16.59)

bbb

NEGATIVE 😕

2022/2

DO NOT BUY FROM THEM. ( % 0.00) I bought a Fridge from a retailer back in that used them to cover their service contracts. ( % 0.00) In mid the electrical started to fail so I called to place a claim with them, I was met with disappointment as they wouldn't do any house visits unless it had to do with cooling issues. ( % -36.67) COVID- was just at its peak and my wife and I understood, Fast forward a couple months to the end of early , our ice machine starts backing up and we lose complete function so I call again. ( % 13.33) Once again they refuse to issue a claim because it's not specifically related to cooling, I bought a service agreement that I haven't been able to use for an entire year at this point. ( % 16.67) In August we started having cooling issues and the lights inside the fridge would flicker and the cooling would stop working periodically and the deli section of the fridge stopped cooling so they agreed to send someone out and they fixed the ice machine and determined the internal computer needed to be replaced to bring the lights and the cooling back up to spec. ( % 3.33) Additionally, the repair man they sent didn't fix the ice machine correctly and the ice machine now leaked onto our floor constantly and never made any ice, it just froze up and melted at the door in the warmer air causing it to drip outside the fridge. ( % 0.00) So I called them back and this is where they told me the computer parts I needed have been discontinued. ( % 0.00) After several recorded calls through December we finally got to a place where they agreed the fridge has been an issue since and they would refund the purchase price of the fridge. ( % 0.00) When the check showed up nearly months later it was only for $ the cost of the service contract. ( % 3.33) When I called them to report this error I was met with angry and defensive reps that did not want to help me, saying they don't do replacement value, even though in the call notes is said reimbursement of equipment to be issued. ( % -50.00) This almost seems like a scam, stay away! ( % 0.00)

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NEGATIVE 😕

2024/2

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NEGATIVE 😕

2024/1

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NEGATIVE 😕

2024/1

Horrible company my fridge has been broken for months all they keep doing is ordering the same parts over and over!! ( % -46.67) ! ( % 0.00)

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NEGATIVE 😕

2024/0

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NEGATIVE 😕

2024/0

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NEGATIVE 😕

2024/0

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NEGATIVE 😕

2024/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

One of the worst companies in the existence of man ( % -100.00)

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/1

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/1

Been trying to settle claim for months. ( % 0.00) Terrible communication, no return calls, problem not resolved. ( % -100.00) Never use this company. ( % 0.00)

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/1

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NEGATIVE 😕

2022/1

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NEGATIVE 😕

2022/2

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NEGATIVE 😕

2022/1

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NEGATIVE 😕

2022/0

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NEGATIVE 😕

2022/0

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NEGATIVE 😕

2022/0

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NEGATIVE 😕

2022/0

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NEGATIVE 😕

2022/0

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NEGATIVE 😕

2022/0

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NEGATIVE 😕

2022/1

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NEGATIVE 😕

2022/0

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NEGATIVE 😕

2022/0

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NEGATIVE 😕

2022/1

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NEGATIVE 😕

2022/0

Filed a complaint in august It is now March , . ( % -30.00) And my washing machine was still not repaired ( % 0.00)

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NEGATIVE 😕

2022/1

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NEGATIVE 😕

2022/0

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NEGATIVE 😕

2022/0

This company is TERRIBLE to get a claim paid. ( % -100.00) Multiple emails to get a small claim paid after WE paid for the parts needed. ( % -12.50) Still not paid from a year ago. ( % 0.00)

bbb

NEGATIVE 😕

2022/0

What a waste. ( % -20.00) Money wasted. ( % -20.00) Don't do business with New Leaf. ( % 13.64) Their customer service is non-existent. ( % 0.00) Their contract is worthless. ( % -80.00)

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NEGATIVE 😕

2022/1

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NEGATIVE 😕

2022/0

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NEGATIVE 😕

2022/0

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NEGATIVE 😕

2022/2

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NEGATIVE 😕

2022/2

I could not agree more with all of the other terrible reviews that I have read. ( % -20.83) My dishwasher has been broken for two months and New Leaf Service Contracts, Inc. has been incapable of fulfilling it's duty to fix or replace the appliance. ( % -13.18) I have probably called them + times, if not more, over the past two months. ( % -25.00) Three of those times are actually from today because they keep hanging up on me. ( % 0.00) From what I can tell, they are extremely unorganized and also not helpful to the service technicians. ( % -12.50) The technician that came out to diagnose the problem had issues in getting the necessary parts from them. ( % 0.00) They finally sent a part, but the part did not fix the problem. ( % 0.00) That occurred about four weeks ago and I've been calling them ever since to get updates on what they're doing to fix my issue. ( % 0.00) They allegedly need the technician to install a different part, but they can't seem to tell me if they have ordered the part or if they even know what part needs to be ordered. ( % -5.00) Save yourself some sanity and do not purchase a warranty from them. ( % 0.00)

bbb

NEGATIVE 😕

2022/0

Just had a demeaning and upsetting interaction with their lying cheating and stealing rep. Don't buy the drops and spills warranty their terms and conditions doesn't allow for anything as it can all be deemed negligence or some other way for them to scam you. ( % -12.50) The agent got really mad and scrame out your claim is denied and hung up. ( % -62.50) What a disgrace of a company and what a terrible way to treat a customer. ( % -100.00) Stay far away ( % 10.00)

bbb

NEGATIVE 😕

2022/1

Very difficult to process a claim, too too much time. ( % -22.50) Refrigerator was ruined by service person and it literally took months to be paid. ( % 0.00) Many letters written. ( % 50.00) Poor service. ( % -40.00) Will never buy again. ( % 0.00)

bbb

NEGATIVE 😕

2022/0

We got a fridge from colders and only bought the extended warranty because of the % buyback program. ( % 0.00) Our years was up last year and we never got anything in the mail for it. ( % 0.00) Just went to find out if we needed to go in store to claim it and they said we needed to contact new leaf but we were supposed to get a mail in rebate when we got the contract and that it had to be mailed within days. ( % 13.64) We never got anything saying we had to mail something in for it so here I am trying to get it rectified as it's not our fault we weren't told this and new lead won't honor it. ( % 13.64) So they stole $ from us they refuse to allow us to mail in for because of their "company policy". ( % 0.00) Guess what any company can break their policies and they can do it for a customer who was wronged by the salesman in the first place. ( % 25.00) Awful company, colders should stop doing business with them. ( % -100.00)

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NEGATIVE 😕

2021/0

Worst, most unreliable service, incompetent employees. ( % -28.33) Company is a joke!!!! ( % 0.00) ! ( % 0.00)

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NEGATIVE 😕

2024/2

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NEGATIVE 😕

2024/1

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NEGATIVE 😕

2024/1

Horrible company my fridge has been broken for months all they keep doing is ordering the same parts over and over!! ( % -46.67) ! ( % 0.00)

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NEGATIVE 😕

2024/0

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NEGATIVE 😕

2024/0

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NEGATIVE 😕

2024/0

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NEGATIVE 😕

2024/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

One of the worst companies in the existence of man ( % -100.00)

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/1

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/1

Been trying to settle claim for months. ( % 0.00) Terrible communication, no return calls, problem not resolved. ( % -100.00) Never use this company. ( % 0.00)

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/0

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NEGATIVE 😕

2023/1

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NEGATIVE 😕

2022/1

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NEGATIVE 😕

2022/2

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NEGATIVE 😕

2022/1

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NEGATIVE 😕

2022/0

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NEGATIVE 😕

2022/0

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NEGATIVE 😕

2022/0

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NEGATIVE 😕

2022/0

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NEGATIVE 😕

2022/0

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NEGATIVE 😕

2022/0

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NEGATIVE 😕

2022/1

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NEGATIVE 😕

2022/0

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NEGATIVE 😕

2022/0

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NEGATIVE 😕

2022/1

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NEGATIVE 😕

2022/0

Filed a complaint in august It is now March , . ( % -30.00) And my washing machine was still not repaired ( % 0.00)

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NEGATIVE 😕

2022/1

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NEGATIVE 😕

2022/0

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NEGATIVE 😕

2022/0

This company is TERRIBLE to get a claim paid. ( % -100.00) Multiple emails to get a small claim paid after WE paid for the parts needed. ( % -12.50) Still not paid from a year ago. ( % 0.00)

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NEGATIVE 😕

2022/0

What a waste. ( % -20.00) Money wasted. ( % -20.00) Don't do business with New Leaf. ( % 13.64) Their customer service is non-existent. ( % 0.00) Their contract is worthless. ( % -80.00)

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NEGATIVE 😕

2022/1

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NEGATIVE 😕

2022/0

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NEGATIVE 😕

2022/0

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NEGATIVE 😕

2022/2

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NEGATIVE 😕

2022/2

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NEGATIVE 😕

2022/0

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NEGATIVE 😕

2022/1

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NEGATIVE 😕

2022/0

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NEGATIVE 😕

2021/0

Worst, most unreliable service, incompetent employees. ( % -28.33) Company is a joke!!!! ( % 0.00) ! ( % 0.00)

SentiSolv

New Leaf

❇️AI generated topic list

Topic #1: ❌ Poor Customer Service Experience

Topic #2: ✅ Helpful Service Representatives

Topic #3: ❌ Misleading Warranty Coverage

Topic #4: ❌ Inconsistent Repair Services

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