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Shopko

Source of reviews: bbb

All times

Number of Reviews

is below the industry average

eyewear industry avg. is 243

Number of Sentences

118

is below the industry average

eyewear industry avg. is 1309

Company Sentiment Score

-13%

is below the industry average

eyewear industry avg. is % 0

% of Answered Reviews

Not calculated

eyewear industry avg. is 0

Company Response Time

Not calculated

eyewear industry avg. is 0

(eyewear)

Word	Frequency ⤵️	Positive Percentage ⤵️	Negative Percentage ⤵️	Category ⤵️
glass	44	42.86	57.14	Product
frame	10	20	80	Product
shopko	9	50	50	Brand
never	7	60	40	Communication
problem	7	40	60	Operation
optic	6	100	0	Brand
broke	6	50	50	Operation
wrong	6	40	60	Uncategorized
prescript	6	40	60	Medical
custom	6	40	60	Communication
after	5	33.33	66.67	Time Category
within	5	0	100	Time Category
month	5	25	75	Time Category
purchas	5	40	60	Operation
servic	5	33.33	66.67	Service
order	5	66.67	33.33	Operation
light	4	100	0	Uncategorized
money	4	50	50	Financial
insur	4	0	100	Warranty
scratch	4	100	0	Operation
guarante	4	66.67	33.33	Operation
return	4	0	100	Operation
warranti	4	0	0	Warranty
close	3	50	50	Uncategorized
recommend	3	66.67	33.33	Uncategorized
virtual	3	0	100	Uncategorized
bought	3	66.67	33.33	Financial
surpris	3	100	0	Uncategorized
littl	3	0	100	Uncategorized
store	3	0	100	Service
price	3	66.67	33.33	Financial
manag	3	0	100	Uncategorized
shopco	3	0	0	Brand
somewher	3	0	100	Uncategorized
later	3	33.33	66.67	Time Category
repair	2	0	100	Uncategorized
readi	2	0	100	Uncategorized
apart	2	0	100	Uncategorized
attitud	2	0	100	Uncategorized
basic	2	0	100	Uncategorized
break	2	0	100	Uncategorized
right	2	100	0	Uncategorized
pocket	2	0	100	Uncategorized
inform	2	0	100	Uncategorized
delamin	2	0	100	Uncategorized
complaint	2	50	50	Operation
disappoint	2	0	100	Uncategorized
chang	2	0	100	Uncategorized
offer	2	0	100	Uncategorized
second	2	50	50	Uncategorized
signific	2	100	0	Uncategorized
replac	2	50	50	Operation
headach	2	100	0	Uncategorized
happi	2	0	0	Uncategorized
locat	2	50	50	Service
horribl	2	0	0	Uncategorized
final	2	50	50	Uncategorized
cross	2	100	0	Uncategorized
experi	2	100	0	Uncategorized
print	2	0	100
contact	2	50	50
offic	2	0	100
addit	2	0	100
overprice	2	0	100
nowhere	1	0	100
found	1	0	100
march	1	0	0
focus	1	50	50
coupl	1	0	100
acclim	1	0	100
given	1	0	100
about	1	66.67	33.33

All Reviews

ⓘ

Sentiment highlighting treshold %: 50

Some reviews are not visible due to performance.

Reviews

Positive reviews

bbb

POSITIVE 🙂

2023/0

Ordered my glasses took over two weeks to get them in then when they finally came in they were the wrong prescription so they were going to rush order anther pair well a week later they call and say something broke at the lab my glasses will be delayed until they get things fixed kinda ***** my old glasses are broke so Im trying to see through them side ways getting headaches not to happy with shopko optical ( % 8.33)

bbb

POSITIVE 🙂

2023/0

Ordered a pair of glasses weeks ago from the **********, ** location. ( % 0.00) They came in with a scratched lens and the frames were so bent I was surprised they were able to straighten them. ( % 30.00) They did order a replacement lens. ( % 0.00) However, something was wrong with that lens too. ( % -50.00) As soon as I put them on after the new lens was put in both of my eyes felt like they were being pulled crossed eyed, which was very painful and nothing was in focus. ( % -38.68) The technician said the prescription was correct. ( % 0.00) Spouting he knows optics, etc. ( % 0.00) Basically calling me a liar and then surprised that I was so upset. ( % 10.00) I had them put the original scratched lens back in and, surprise, no problems with vision. ( % 18.75) I can see fine except for the scratch. ( % 41.67) No cross eyed feeling and no pain. ( % 0.00) Demanded they reorder both lenses this time. ( % 0.00) So, waiting again now going into week without much faith it will be any better. ( % 35.00) I paid upwards of $ up front and have yet to receive an acceptable product. ( % 0.00) Meanwhile, the clock is running out on their day guarantee. ( % 0.00) I've been getting my glasses at Shopko for over years. ( % 0.00) However, since they were bought out the service has been substandard and the quality of the frames is very poor and they should be ashamed of their customer service. ( % -52.00) Frankly, I don't know how they can justify their prices. ( % 0.00) I will never recommend them to anyone. ( % 0.00)

bbb

POSITIVE 🙂

2023/0

Overpriced & unwilling to accommodate the second pair discount even if you previously bought a pair of glasses at full price because you waited to raise more money to buy sunglasses. ( % 17.08)

bbb

POSITIVE 🙂

2023/1

When I purchased my glasses at Shopco optical in ********** **. ( % 0.00) I asked and was told that there was a year garrantee against scratching on the lenses. ( % 0.00) After months I inquired about getting new lenses and was told there's no such warranty. ( % 6.82) Every pair of glasses I ever had before going Shopco had that warranty so that's why I asked specifically. ( % 0.00) I guess lying to the customer is your company policy. ( % 0.00) I will not be recommending your company. ( % 0.00) One and Done! ( % 0.00)

bbb

POSITIVE 🙂

2022/0

I've been going to the Shopko Optical in Eau Claire Wisconsin for my entire life. ( % 0.00) The closest thing I've ever had to a bad experience is a pair of glasses that just never quite fit right. ( % -0.48) Everyone who works there has always been a delight to interact with. ( % 0.00) The doctor very clearly cares about getting everything right and making sure you are satisfied with your experience and any glasses or contacts you get. ( % 35.39)

bbb

POSITIVE 🙂

2022/0

Shopko Optical provided me with a pair of glasses that were "Blue Light" coated. ( % 20.00) I can't see well through these glasses especially under CFL lights. ( % 0.00) Under these lights my glasses have very identifiable wave patterns that interfere with my vison. ( % 13.00) Even though I supposedly have a % satisfaction guarantee, Shopko Optical refused to recognize there is a problem with my glasses. ( % 0.00) The shop that I go to has all LED lights. ( % 0.00) The waves do not show up under LED, but are significant under CFL, and are significant when I am trying to see my computer screen. ( % 37.50) I see through a haze, get migraine headaches and am very dissatisfied with Shopko's response to my complaints. ( % 20.00) I will never purchase glasses there again and would like to warn other potential victims of their false guarantees. ( % -17.50) The BBb is making me give them at least one star. ( % -30.00) To be honest, they rate a negative . ( % 15.00)

Needs attention

Negative reviews

bbb

NEGATIVE 😕

2023/1

I had a problem with my old Shopco glasses maybe delaminating. ( % 10.00) I went in for new glasses and I was assured my new glasses would not have this problem. ( % 13.64) When I picked up my new glasses they informed me that I only have a day warranty. ( % 6.82) Anyhow at . ( % 0.00) months the new glasses were delaminating worse than the old ones. ( % -5.45) I complained but no you have no complaint because you are past days. ( % -13.33) Manager wasn't in so I left my number but manager never called me. ( % 0.00) I should of been informed about change in guarantee before committing to buying new glasses but was not told until I picked them up which was too late. ( % -8.18) Even with insurance I paid $ out of pocket. ( % 0.00) A friend who didn't have insurance went to Walmart and paid $ and his glasses are fine. ( % 41.67) I basically feel cheated because I have to go somewhere else and pay all over again for new glasses! ( % 17.05) That is wrong! ( % -62.50)

bbb

NEGATIVE 😕

2023/1

I paid almost $ for a pair of glasses that broke within a week. ( % 0.00) The manager replaced them. ( % 0.00) Within two weeks they broke again and they gave me a used pair of frames that had been returned because there was an issue with them. ( % 0.00) Within a month they broke. ( % 0.00) The second time my glasses broke I was never offered my money back. ( % 0.00) So now I have to use my old glasses because I cannot afford to pay for new frames. ( % 11.82) Im extremely disappointed I was never offered my money back. ( % -37.50) I didnt even know this was an option. ( % 0.00) I will never purchase a pair of glasses from there again. ( % 0.00) I wasted a lot of money on poorly made, overpriced frames. ( % -30.00) Im considering not even going there for eye exams and contacts anymore. ( % 0.00)

bbb

NEGATIVE 😕

2023/0

HORRIBLE! ( % -100.00) ZERO STARS Cant fit the full story of what occurred only the ending. ( % 25.00) This happened September nd at :pm . ( % 0.00) Red head lady, did not see her name. ( % 0.00) This lady was not happy that we returned, i explained they wouldnt close because they were over tightened & still sliding off his face. ( % -40.00) She took the glasses, forced the arm down, i said you just forced them closed. ( % -21.39) She began opening and forcing them closed continuously while staring at me, she then walked away with the glasses, we went to sit down, after min she came back by us, the glasses where all bent, now sitting crooked on my sons face, she began bending the arm metal that attaches them to the frame. ( % -6.39) I was shocked she continued, until i said she needed to stop or she would break them, she said this is how its done, with an attitude. ( % -70.00) She told me i can take them somewhere else to be fixed, i replied we would, taking the glasses. ( % 10.00) We left, my son cant wear his glasses, she bent them so much they sit sideways on his face. ( % 10.00) Im appalled shopko has such devious staff, who intentionally damage customers property! ( % -40.00) I did nothing to this women, other then ask her to adjust my sons glasses, this is her job! ( % -15.63) Shopko certainly isnt going to fix my sons glasses if she were to break them. ( % 21.43) Now im left with a bigger problem of getting brand new glasses costing over $ out of pocket becauae no insurance, fixed! ( % 6.53)

bbb

NEGATIVE 😕

2023/0

Watch your pricing ... ( % 0.00) ? ( % 0.00) ?????? ( % 0.00) I would not mind but the prescription is wrong. ( % -50.00) Everything is still blurry.. whatever.. ( % 0.00) I physically have a pair of glasses. ( % 0.00) I'm going to Target to purchase a pair of reading glasses for bucks. ( % 0.00)

bbb

NEGATIVE 😕

2023/0

The eye exam was done professionally and accurately. ( % 25.00) That would rate a star, but it went downhill from there.Buying glasses should not be like buying a used car and a little upsell is expected but they were relentless. ( % -14.37) I finally spent an additional $. ( % -10.00) just to get out of the store. ( % 0.00) Then the billing came. ( % 0.00) they billed the insurance company under the wrong code, so I got billed for an additional $.. After attempts and absolutely no cooperation from them I gave up and paid.Needless to say, they won't be getting any referrals from me. ( % -30.00)

bbb

NEGATIVE 😕

2023/0

Horrible customer service in the ****** location, I had my prescription for my safety glasses via mobile and they said they cant take it or print it off. ( % -100.00) Then then they had my office fax it and they didnt get a fax or let me know they didnt get it. ( % 0.00) All this for a simple prescription that I had. ( % 0.00) Worst customer service I ever had. ( % -100.00) They have printers but cant print things ( % 0.00)

bbb

NEGATIVE 😕

2023/0

I had virtual exam and it was a disaster! ( % 0.00) Wrong lenses, glasses came in and I hated them rt away, frames were falling apart within days of purchase, I returned X within the days with little to no help nd day they wouldnt refund me. ( % -52.92) After a bad attitude they allowed me to pick new frames and said they would be ready for pickup in days, days later I called and they forgot to order them. ( % -9.09) Said they would be in in days, lenses were the frames r nowhere to be found. ( % 0.00) Im done! ( % 0.00) What a joke ( % 0.00)

bbb

NEGATIVE 😕

2023/2

I bought glasses from Shopko in ******************* ** in March . ( % 0.00) I had a virtual exam and when I got the glasses, I had problems focusing. ( % 0.00) After a couple weeks of trying to acclimate, I returned. ( % 0.00) I was given an office exam and my prescription was changed, so I had to leave the glasses. ( % 0.00) About days later I got a call that they are ready, but when I got to the store they did not find them and concluded it was an error. ( % 10.00) The next day they were there and I picked them up. ( % 0.00) After months of part-time use, a s**** fell out of the frame hinge so I went to the store and had it repaired with little problem. ( % -18.75) Now months after my initial visit and botched virtual exam, the hinge came apart and can't be repaired. ( % 0.00) I was told that the glasses are out of warranty and I need to buy new. ( % 13.64) I will be buying new, but not here. ( % 13.64) I have already wasted over $ here. ( % -20.00) Go Somewhere else for your need!!! ( % 0.00) ! ( % 0.00)

bbb

NEGATIVE 😕

2021/0

Would not recommend. ( % 0.00) Very disappointed in customer service (or lack thereof). ( % -97.50)

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Shopko

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