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MyEyeDr

Source of reviews: bbb

All times

Number of Reviews

154

is below the industry average

eyewear industry avg. is 243

Number of Sentences

1682

is above the industry average

eyewear industry avg. is 1309

Company Sentiment Score

is above the industry average

eyewear industry avg. is % 0

% of Answered Reviews

Not calculated

eyewear industry avg. is 0

Company Response Time

Not calculated

eyewear industry avg. is 0

(eyewear)

Word	Frequency ⤵️	Positive Percentage ⤵️	Negative Percentage ⤵️	Category ⤵️
glass	316	66.34	30.69	Product
insurance 🖇️	166	68.12	24.64	Warranty
contact	163	63.64	29.09	Communication
order	134	67.74	27.42	Operation
myeyedr	120	76.47	23.53	Brand
receive	111	61.9	31.75	Operation
frame	110	54.05	43.24	Product
refund 💰	95	57.78	35.56	Financial
charge	91	73.91	21.74	Financial
prescript	82	70.21	27.66	Medical
never	65	54.17	41.67	Communication
manage	65	57.14	34.29	Operation
appoint	65	63.89	27.78	Operation
store	61	70.37	29.63	Service
doctor	55	61.29	29.03	Medical
return	54	56.41	38.46	Operation
visit	48	57.58	36.36	Operation
service	47	62.96	33.33	Service
custom	42	63.33	33.33	Communication
later	37	68.75	25	Time Category
cover 🖇️	37	75	21.88	Warranty
credit	36	64.71	35.29	Financial
money 💰	36	74.07	22.22	Financial
problem	31	55	45	Operation
email	31	57.14	38.1	Communication
phone	31	65.38	26.92	Communication
replace	30	56.25	43.75	Operation
claim 🖇️	30	61.9	33.33	Warranty
vision	29	56.25	37.5	Product
correct	29	53.33	43.33	Product
first	26	70	25	Time Category
daughter	24	83.33	8.33	Family
refuse 🧧	23	64.29	28.57	Operation
staff	22	71.43	28.57	Service

All Reviews

ⓘ

Sentiment highlighting treshold %: 50

Some reviews are not visible due to performance.

Reviews

Positive reviews

bbb

POSITIVE 🙂

2021/0

I went to this place on // in good faith and ordered my prescription glasses. ( % 70.00) They were very professional that day and I paid $. ( % 13.00) and they told me this will be ready in or weeks. ( % 20.00) As today // I have made three attempts to pick up my glasses and the answer is they have to return to the lab because they made wrong. ( % -50.00) I asked for a resolution and they told me they will give me a temporal glasses while i wait and they did not do that. ( % 0.00) The ******** manager told me he can repair my glasses while i wait and irrespecfully told me that i have to go to buy the glue for that repair. ( % 0.00) So i have be treated like trash without resolution because my race or something else? ( % 0.00) Thank you ( % 0.00)

bbb

POSITIVE 🙂

2020/1

My mother and I had a eye examination at this location on October , and paid for a eye examination for my mother and contact lenses examination for myself that included a trail pair of lenses to make sure that it the right prescription for my vision. ( % 39.29) I have made several call to the location to get the running away. ( % 0.00) They stated the my contact lenses are special made and its takes about to weeks it has need been almost / months. ( % 35.71) I have to call them for update they are not reaching out to me. ( % 0.00) This is unacceptable and poor customer service. ( % -40.00) When I asked to speak to the Business Manager that stated she was not available on two different dates. ( % -10.00)

bbb

POSITIVE 🙂

2021/0

Visited the MyEyeDr location on // for an eye checkup. ( % 0.00) Saw Dr. Stephanie M******** and she said my eye exam showed an improvement in my Right eye in which I ware contact for distance. ( % 28.57) She indicated that the new prescription went from a . ( % 13.64) to a . ( % 0.00) for that eye. ( % 0.00) She also ask if I had any unopened boxes of the old contacts that were not beyond the expiration date. ( % 10.00) I told her I had boxes that were unopened and she responded with, bring them in and they would give me credit for them on my new purchase of contacts. ( % 13.64) I replied that I would verify the one's I had to make sure they met the criteria she indicated to me and I would return them the next day. ( % 25.00) I checked the box's I had and returned them to their office the next day. ( % 0.00) box expired in / and the other box's would expire on /. ( % -12.50) The contact person Jennifer told me she wasn't sure if they could give me credit because their policy had changed. ( % 50.00) Ariel, the manager of this location called and told me their policy had changed and you could only get credit for any contacts if they were purchased within the last year. ( % 0.00) I told here they had always provided this service in the past and even your Doctors are not aware of this change in policy by Ariel. ( % -18.75) Ariel was very disrespectful to me over the phone & should be fired. ( % 20.00) My family & I (total ) will be finding another eye doctor going forward, & I will be sharing my experience with all first responders & law enforcement personnel here in **** County along with any other friends & relatives going forward. ( % 4.17)

bbb

POSITIVE 🙂

2021/0

I had a small window in which to use my vision insurance I had been paying a year and it ending due to a change of job. ( % -18.75) Myeyedr was the only place that was able to supply safety glasses with trivex lenses. ( % 25.00) I can't abide PC lenses. ( % 0.00) They had a very long wait for an exam and suggested a few other local places to get one. ( % -9.75) I was able to get an exam and return to myeyedr two days before leaving my previous job. ( % 16.67) My copay for two pairs of glasses was $. ( % 0.00) I was specifically told they would remake glasses if there were any issues. ( % 0.00) The lenses are too strong. ( % 43.33) It appears I was given an incorrect prescription. ( % 0.00) The store does not answer their phone. ( % 0.00) HQ has not responded to my email sent two weeks ago. ( % 0.00) I am down $ and still have to wear my old glasses which are in very poor condition, but give far better vision than the crystal clear but wrong new ones. ( % -2.99) I have lost a years worth of insurance. ( % 30.00) I work long hours so would have to take time off during my probationary period to get an appointment! ( % -6.25)

bbb

POSITIVE 🙂

2021/0

I never received a refund for eyeglass lenses I returned unused to this business on //. ( % 0.00) It is now //. ( % 0.00) I lenses were ordered from my local Myeyedr office located at **** *** ******, **** ***** **, Durham, NC *****, for $., on //. ( % 0.00) I had decided to order my lenses from another optician who told me his prescription for lenses was better and showed me the difference on his optical acuity equipment. ( % 50.00) My local office told me they would return the lenses to their corporate office in Vienna, VA, who handled all returns. ( % 0.00) On // my local office told me they could not credit my credit card for this, but could only send me a check through the mail. ( % 0.00) They told me it should take about two weeks. ( % 0.00) I never received a check. ( % 0.00) I then talked with Stephanie from Customer Services on //. ( % 0.00) She told me that Myeyedr would credit my credit card for the charge, which would show up by // at the latest. ( % 50.00) On this day, //, my credit card has not received this credit from Myeyedr. ( % 0.00) Stephanie just told me that she would check with accounting to see why this credit has not been processed. ( % 0.00) I'm thinking, at the very best, it will now be another business days to see if the credit is processed. ( % 100.00) This could go on forever. ( % 0.00) Basically, myeyedr has not refunded my money for unused lenses I returned to them. ( % 0.00)

bbb

POSITIVE 🙂

2021/4

/-walked out the office visit with st contacts that were as close to what she was ordering.nd pair tried from the month supply. ( % 0.00) st set used from month supply. ( % 0.00) They didn't work. ( % 0.00) They were uncomfortable at work n I had no other resort to toss it. ( % -21.88) I called to check if I opened nd pair from month supply it would be okay. ( % 50.00) Mercedes said yes that's fine. ( % 41.67) Also from that office visit I was Reassured if I ordered my month supply now and if they don't work it's an easy swap for the right ones. ( % 35.95) /-nd appt-contacts still not working. ( % 0.00) Mercedes took me in. ( % 0.00) Explained real quick my appt reason she says no you just ruined the warranty by opening them. ( % 50.00) Explained to her in more detail she said well usually it voids it out. ( % 12.50) Now I'm mad because I just spent $ dollars she keeps saying no then proceeds to take my temp. ( % -36.25) Says ohh no your way to hot basically stares at me like now I can't help you. ( % 25.00) This is not even the start to my experience. ( % 0.00) Office is no longer taking my calls . ( % 0.00) I need help ( % 0.00)

bbb

POSITIVE 🙂

2021/0

On March th I visited the Columbia md office. ( % 0.00) To have a prescription lens filled for my frames. ( % 40.00) Was told I'd receive glasses on or before the th of April. ( % 0.00) It's been weeks and I'm now apparently the lens keep failing inspection. ( % 5.00) I have no glasses.....not allowed to return to work (transportation) without the new glasses. ( % 13.64) % disappointing experience and I still DO NOT HAVE what I need. ( % -60.00) Apologies unfortunately do not justify. ( % 25.00) I depended on the columbia branch and........ ( % 0.00) I just want my prescription glasses. ( % 0.00) At this point they should be free of charge. ( % 40.00)

bbb

POSITIVE 🙂

2021/0

I first visited myeyedr on march nd for an exam and to order glasses. ( % 25.00) I was told the glasses would take weeks to come in. ( % 0.00) After days I called to check the status and was told that the glasses did not pass inspection and that the "lab" was remaking them and it would take another week. ( % 0.00) When I called one week later, I was told that there was not a problem with the inspection but rather the hold up was an insurance problem and that it would be yet another week. ( % 0.00) After weeks I was able to pick up my glasses but the prescription was wrong and I was not able to wear them. ( % -8.33) After going in for a "re-check" with the doctor, they ordered the glasses again and was told it would be another two weeks meaning I should be able to pick up the glasses on //. ( % 50.00) During my second visit the staff were to busy playing a trivia game to measure the prescription until the doctor asked them were the results were. ( % -10.00) When I called to check the status I was told that they were still at the lab. ( % 0.00) I informed them that I wanted to cancel the order but was told that was not possible. ( % 0.00) Furthermore because they charged my insurance, I cannot go somewhere else until the claim is either denied by the insurance company or the location cancels the clain. ( % 0.00) I still dont have glasses nor a pathway to get my money back. ( % 0.00)

bbb

POSITIVE 🙂

2021/0

//, I had an eye exam for contacts and glasses at MyEyeDoctor. ( % 0.00) On that day, I did not find frames I liked, so I didn't purchase frames but I did purchase contact lenses. ( % 60.00) I wear contacts more than eye glasses. ( % 50.00) //, I found frames at LensCrafters in Annapolis Mall, MD. ( % 0.00) //, I requested my prescription from MyEyeDr. ( % 0.00) MyEyeDr sent me my prescription via email and I forwarded it to LensCrafters. ( % 0.00) LensCrafters processed my insurance claim and soon after provided me with new glasses. ( % 13.64) In early April , I contacted MyEyeDr about my eye glass prescription because I could not see well out of them. ( % 10.00) I had just discovered how horrible the prescription was when I wore my glasses at night while driving. ( % -100.00) My EyeDr gave me an appointment for a new eye exam on //. ( % 13.64) At that time, they confirmed the initial prescription they gave me was incorrect and said LensCrafters will have to provide me with new glasses. ( % 17.88) Now, MyEyeDr does not return my calls. ( % 0.00)

bbb

POSITIVE 🙂

2021/1

// purchased glasses for my daughter from the Nottingham location. ( % 0.00) Full price including co-pays quoted and paid was $. ( % 35.00) On was // sent a bill for $. ( % 0.00) No explanation/reason given for additional fee just states co-pay. ( % 0.00) Employee stated charge should only be $ not $. ( % 0.00) Item she is saying I owe more for is listed on my itemized bill and was paid for. ( % 50.00) She stated we were "not charged enough" for the item. ( % 0.00) (nothing was denied by my insurance) Insurance has paid their portion listed in full as well. ( % 35.00) She said it could have been left out of the quoted price in error. ( % 0.00) This is unacceptable. ( % 0.00) I'm given a price and compared that with other competitors. ( % -12.50) If we agree to that price and settled the contract, how can they come back months later adding an additional amount to what was quoted. ( % 0.00) It appears deceptive. ( % 0.00) There are other instances of this complaint with them on social media. ( % -13.06) Manager "Chris" has not returned call. ( % 0.00) Sent inquiry to corporate via online form with no response to date. ( % 0.00)

bbb

POSITIVE 🙂

2021/0

I received a bill today for services in August . ( % 0.00) The bill was sent to my insurance and in turn I paid the remaining balance due in full in September . ( % 11.25) MyEyeDr is now double billing me for part of the bill that I already paid. ( % 0.00) I called two times to get this figured out. ( % 0.00) Each time I was assured that someone would return my call. ( % 0.00) No return call. ( % 0.00) The change is for contact fitting $.. ( % 50.00)

bbb

POSITIVE 🙂

2021/1

I scheduled an appointment with this providers office month or so out. ( % 0.00) I was informed today, the day of the appointment, it was cancelled. ( % 0.00) When asked by whom, we were advised it was cancelled online and then further said may have been done by text. ( % 0.00) It was explained that neither cancellation was by myself or my husband, we were advised that the appointment could not be rescheduled as they were no longer taking new patients as they have recently lost a doctor to retirement. ( % 6.82) After reviewing our phone records we attempted to call back and discuss the issue. ( % 0.00) My husband was placed on hold for over minutes with no return back to the line. ( % 0.00) He then disconnected the line and called back, to which your employees chose not to answer. ( % 0.00) Please provide documentation as to when the cancellation was made and by what form including the text message to support said cancellation. ( % 0.00)

bbb

POSITIVE 🙂

2021/0

I visited MyEyeDr for an appt on // in Tallahassee, Fl (office *******) I had a great experience w/ the doctor, however, not the same with a staff member. ( % 35.00) I was a st time patient in and ordered a pair of glasses with ********* coating on them. ( % 0.00) This appt, my RX changed & I wanted to order new lenses for the same frames w/ the updated prescription, same coatings & all. ( % 4.55) While the staff member entered in all the info, I verbally checked that it was what I had ordered previously&was reassured it was. ( % 0.00) After receiving the new lenses, I could tell the coating was much different & called. ( % 6.82) I spoke with a supervisor who told me that she had discussed it with the dr & he advised to go with the standard coating bc my insurance wouldn't pay for it, which was a lie, bc I didn't use insurance. ( % 0.00) She reordered the lenses and confirmed again it would be fixed &they still are the incorrect coating, in which I asked about before leaving&was reassured it was the same as the original pair from ( % 21.88)

bbb

POSITIVE 🙂

2021/0

Date of Eye Exam: September , at MyEyeDr location in Milford, DE. ( % 0.00) I never received a signed copy of my prescription and they have never filed a claim with Railroad Medicare for the medical portion of my exam. ( % 0.00) I have reached out to their Customer Service several times since the beginning of May and provided them with the filing information for Railroad Medicare claims but nothing has happened. ( % 0.00) If the claim is not filed by September , , I will be responsible for the unpaid charges. ( % 20.00) It is their responsibility to file the claim for reimbursement. ( % 0.00)

bbb

POSITIVE 🙂

2021/0

Initial eye exam and ordered glasses April ,. ( % 0.00) Paid before I left $.. Told glasses would be available for pickup in days. ( % 20.00) I called on day for status. ( % 0.00) Said were not in yet. ( % 0.00) Called following week, told glasses could not be found but would have tech call. ( % 0.00) Week I called again. ( % 0.00) Glasses assumed lost and reordered with priority delivery. ( % 0.00) weeks to the day, glasses came in. ( % 0.00) Called main office in Virginia times. ( % 16.67) No returned call. ( % 0.00) No communication from Chambersburg office entire weeks unless I contacted them. ( % 0.00) Poor management, unacceptable transaction. ( % -40.00)

bbb

POSITIVE 🙂

2021/1

//, : pm I took my year old daughter to myeyedr at Greenbrier Pkwy, Chesapeake va for a new patient contact lense appt. ( % 11.82) I am a federal employee and have gov insurance. ( % 0.00) I sat down with the employee rep at the appointment she gave me an itemized statement based on the services and told me my copayment. ( % -15.56) I paid the copay of $. ( % 0.00) I have the entire invoice with zero balance. ( % 0.00) We were told to return on // to ensure no issues with her new contacts, and to order her yr supply, complimentary free sunglasses came with the package etc. ( % 27.88) I received another itemized statement with an additional copay of $. ( % 0.00) more for a final zero balance paid in full. ( % 28.33) Today, months later my minor newly turned year old daughter just received a first notice bill in her name for $.. Why? ( % 8.73) it says Copay! ( % 0.00) My question is why is a child who is clearly on my insurance receiving a collection notice? ( % 10.00) Also, how many copays are we going to be charged? ( % 50.00) Why does this location keep doing this? ( % 0.00)

bbb

POSITIVE 🙂

2021/2

My husband (who is a subscriber on my insurance) went for a contact lens exam at the My Eye Doc location in Ridgefield CT on //. ( % 0.00) We received a bill for $ stating the exam was not covered. ( % 0.00) I called my insurance (Davis) and they confirmed it was not covered but that we should've been given a % discount bringing the total to $.. My insurance company put me on hold and called the store directly to advise them. ( % 16.67) They came back on the line and they said per the store, the bill would be adjusted. ( % 0.00) The next month, I received a bill again for $. ( % 0.00) I called the store directly on / and spoke with Darien who said the bill wasn't adjusted but she would contact the billing dept to do so. ( % 10.00) The following month (May), I received another $ bill threatening to send us to collections. ( % 0.00) This time, I spoke with Cathy (the office manager) twice. ( % 0.00) She told me she would follow up with me and never did. ( % 0.00)

bbb

POSITIVE 🙂

2021/1

Sometime between mar and may i visited my eye dr in Charlottesville va in oerder to inquire about new lenses for old glasses. ( % 11.82) Specifically what presciption was needed by the optician for various purposes, and how much i would be out of pocket under the terms of my vision benefit of my anthem medicare plan WHICH I PROVIDED FOR THEIR INVESTIGATION. ( % 10.00) i was told the costs for various features and ordered lenses that were satisfactory and would be delivered AT NO COST TO ME in about a week. ( % 0.00) About a week later, the lenses were delivered . ( % 0.00) myeyedr installed them in my frames, made minor adjustment and sent me happily on my way. ( % 37.50) Both of us believing that payment in full was on the way from anthem,. ( % 35.00) About a month later i received my first bill from myeyedr requesting approx $ payment due on the lenses. ( % 4.17) on may i received first notice demanding payment. ( % 25.00) Because i paid the agreed upon copayment of $O upon receipt of the lenses i want myeyedr to stop billing me. ( % 0.00)

bbb

POSITIVE 🙂

2021/0

Fitting and Purchase of ******* Lens On Feb , Office took full payment for Lens in the amount of . ( % 42.50) after being informed that my insurance covered the equipment as Active Military Member. ( % -11.67) On Feb , . ( % 0.00) I provided Updated authorization for Myeyedr to submit claim Claim by the Myeyedr was submitted on April , On April , notes were inputted by the corporate office that my claim was submitted for process for reimbursement On May , , no further information provided. ( % 0.00) On June st no further information provided. ( % 0.00) On June th Myeyedr stated that they will contact corporate to check the status I have contacted my Insurance Company (*******/****** ********) and no claim was submitted for reimbursement as of // ( % 12.50)

bbb

POSITIVE 🙂

2021/0

On May ,, my daughter went for a regular eye exam that we have been doing for the past - years with the same MyEyeDr. ( % -8.33) location. ( % 0.00) In our earlier years, we always refused the extra items they want to sell during our regular eye exam. ( % 0.00) However, this year, I was not there and without getting any verbal or written approval they did do items: a) an eye photo that costs $ which is not really needed for a year old kid. ( % 0.00) b) a toric fit for prescribing contact lenses. ( % 40.00) We were not told that the contact lens prescription requires such annual extra exams that costs ~$.. ( % 0.00) I contacted the location the next day, and was given their classical answers that these were standard charges and they even claimed that we approved such charges. ( % 0.00) My wife and kid were there and they state that nobody discussed such charges with them. ( % 0.00) Even my kid told them that "my father does not approve any extra charges or extra exams that costs money", yet they did those exams and charged the amounts. ( % 0.00)

bbb

POSITIVE 🙂

2021/1

On July , I ordered and paid for glasses was told they would be ready // I called on that day was told they won't be ready until / I called on / was told the frames were on back order and would be ready for pick up / I called on / was told that a package was lost in the mail and my glasses were probably in the lost package and they will have to start the order over, it will be well over a month that I have been without glasses. ( % 15.00)

bbb

POSITIVE 🙂

2021/0

I have purchased glasses and due to my prescription ordered specialized lens. ( % -12.50) The first pair they said it was due to the curve my eyes looked big. ( % 4.17) The second pair I still have the bug eye. ( % 0.00) I pay for high index **** which eliminates the bug eye appearance. ( % 16.00) However they said I need progressive so there should be no charge to the appearance of my eye. ( % 0.00) My insurance paid like I paid . ( % 0.00) This has been an issue for over weeks and still not resolved. ( % 0.00)

bbb

POSITIVE 🙂

2021/0

// ***** ****** ** ******* vision clinic in Bedford Tx I did write a review pointing the fact that he turned his back to to me the entire time while figuring what to charge me but never discussed the prices as we left his office he still did not look at me and told his assistant charge her $ for changes and left ... the assistant added all the prices for a total of $ for One pair of glasses which did not improve my vision ..I am years old he has no respect for elders ... ( % 1.67) I am on social security I need to be refunded ...I have never been treated that way I hope my review will help future customers to look for someone else ...******* ********* ( % 1.67)

bbb

POSITIVE 🙂

2021/0

I visited this location for a routine eye exam. ( % 0.00) My health insurance allows me to receive a standard eye exam for a $ copay, which includes a written prescription for glasses. ( % 0.00) This location refused to give me a full prescription with pupilary distance included unless I paid an additional $. ( % 35.00) I have never had an optometrist charge a fee for a complete prescription. ( % 10.00) I believe this to be unethical, if not illegal. ( % 25.00)

bbb

POSITIVE 🙂

2021/0

Went to My Eye doctor on //. ( % 0.00) Received statement saying I was responsible for $. ( % 20.00) and paid $. ( % 0.00) so I overpaid by $. ( % 0.00) on for due date //. ( % -12.50) Called My Eye doctor and told would correct and send me my $.. ( % 0.00) Received nd statement that I overpaid by $.. Called My Eye doctor again and told would correct and send me my $.. ( % 0.00) Received Final notice that I overpaid by $. ( % 0.00) and will be sent to a collection agency in days. ( % 0.00) Called My Eye doctor many times since this statement and keep telling me will get fixed and manager will call me back same day. ( % 15.00) This last bill was received // and I call every day and no manager has called back. ( % 0.00) Called corporate office and still has me being owed $. ( % 0.00) for overpayment. ( % 0.00) Told me I could go to collections if not taken care of. ( % 0.00) They owe me $. ( % 0.00) and threating to ruin my credit. ( % 0.00)

bbb

POSITIVE 🙂

2021/1

medicare ***** paid . ( % 0.00) to myeyedr on ***** ** , carlisle pa. for my glasses. ( % 0.00) a few months later, the glasses would not stay on my face + the handles broke off.. i did not worry because the salesperson who sold glasses said i could bring back for replacement if this happened. ( % -6.67) when i brought it back in today, the manager there refused to replace glasses. ( % 0.00) he said because i did not make any copay or pay anything towards the purchase, i do not deserve a warranty. ( % 0.00) but it does not matter if i didnt pay for them. ( % 0.00) medicare paid for them! ( % 0.00) i deserve to have them replaced if they break within year of sale. ( % 0.00) this manager made judgements about me because i have disabled people insurance. ( % -20.00) and he thinks if someone can not afford to contribute money towards their glasses, they do not have the same rights as people with a copay. ( % 0.00) those glasses are paid in full! ( % 43.75) i would like them replaced no matter my economic class. ( % 20.00)

bbb

POSITIVE 🙂

2021/1

// Myeyedr insisted that I pay my bill in full even though I told them that my insurance would make a payment. ( % 35.00) I paid them $., $. ( % 0.00) of that amount I did owe, but the $. ( % 0.00) should be refunded to me. ( % 0.00) ******** approved $., which is the amount my insurance company paid. ( % 0.00) My insurance confirmed by phone that the check was mailed to Myeyedr on // and was cashed on //. ( % 40.00) My eyedr is telling me that the check has not been posted (really in months? ( % 20.00) ), so they cannot refund my money. ( % 0.00) They collected twice on that portion of the bill and will not refund my money. ( % 0.00) If this is their standard procedure they are ripping many people many of whom are retired trying to make ends meet. ( % 33.33) Any help would be appreciated. ( % 20.00)

bbb

POSITIVE 🙂

2021/0

I went in for a regular eye exam in October of . ( % 0.00) I only wanted the standard eye exam and this was noted in my paperwork that I filled out prior to getting the exam. ( % 10.00) The paperwork I filled out specifically asks what you are there for and I only circled the standard eye exam. ( % 13.33) The other choices were contact fitting and glasses fitting. ( % 29.17) I did not circle either of these options. ( % 0.00) During the eye exam the nurse on duty asked if I wanted a contact fitting. ( % 50.00) I explicitly said no, just the standard exam. ( % 0.00) After the nurse completed her tasks the doctor came in and continued the exam. ( % 0.00) I was under the full impression that I was receiving the standard eye exam because that is what I filled out in my paperwork and told the nurse. ( % 25.00) After the exam was complete I was charged $. ( % 10.00) I came to find out that I was charged $ for a contact fitting exam, while the standard eye exam would have been completely covered by insurance. ( % 20.00) I was charged for a service I did not ask for and did not want. ( % 0.00) The doctor knowingly gave me a contact fitting exam even though I was very clear that I did not want one and then they charged me for a service I was completely unaware that I got. ( % 21.00) I do not know what goes into a contact fitting because I am not an eye doctor, I thought I was getting the regular exam the whole time because that is what I asked for! ( % 25.00) This is outright fraud, it is unacceptable, and can be compared to stealing. ( % 0.00) Doctors cannot give services that are unwanted and charge for them after the fact. ( % 0.00) I demand a full refund. ( % 35.00)

bbb

POSITIVE 🙂

2021/0

I went to pick up my glasses and they were not there. ( % 0.00) Instead of looking into it the manager told me that she would give me a discount on a new pair of glasses but I was not getting a free pair of glasses. ( % 26.82) I told her I was not trying to get a free pair but rather the pair I paid for. ( % 40.00) She kept insisting that I had the glasses. ( % 0.00) While its true that I did not pick up the glasses immediately, the reason is I dont need to wear them all the time. ( % 35.00) My chart will indicate this. ( % 0.00) The dr told me I can wear them when I need them like driving at night. ( % 0.00) Thats why I went to pick them up now. ( % 0.00) Its getting darker at night. ( % 0.00) The manager said you expect me to believe you waited this long to pick them up? ( % -5.00) Like I was running some sort of a scam. ( % 0.00) Given that they are so quick to throw out that accusation its clear that they are the ones with shady business dealings. ( % 6.11) Otherwise why not simply look into what happened to the glasses? ( % 0.00)

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POSITIVE 🙂

2021/0

I dropped off my prescription October th to have my eyeglass lenses replaced. ( % 0.00) I called after to business days and one person said they are lost. ( % 0.00) I called back again and they say your insurance denied the claim sent us back to them we will get them November th . ( % 0.00) I find this unacceptable customer care. ( % 0.00) I need to be able to see it my job and they've had my glasses since the th of October and they're saying I will see them on November th ( % 50.00)

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POSITIVE 🙂

2021/0

I saw my MyEyeDr for my annual appointment for the first time and I tried to contact them twice about concerns I have with their billing practices, but I have yet to hear back and it's been a week. ( % 12.50) The sales associate pressured me into buying contact lenses from them, and then a back-up pair of glasses. ( % 0.00) Knowing my insurance won't pay for a second pair (contacts count as the first), he acted as though he was getting me a deal, and I told him I really just wanted the cheapest/basic because they charge like double the industry standard for contact lenses and I was already spending a ton of money that day and needed to be frugal. ( % 9.00) He fills out a bunch of paperwork and tells me he's getting me the cheapest pair with free glasses protection and anti reflective coating (which I would NOT have agreed to except he said it was free and part of the included cheapest price)... Come to find out he charged me $ for the protection and $+ for the antireflective coating.... ( % 40.00) Which is NOT the cheapest option. ( % 0.00) On top of that, my informed consent was violated. ( % 50.00) I signed the paperwork acknowledging that I know my insurance doesn't cover retinal scanning, but I thought the tech would tell me what she was doing before I did it so I could say "no" to the service which is my right. ( % 28.57) She had me take my contacts out (I can't see anything without them besides colors and large shapes) and "look right here" and I thought she was doing the typical vision test to look for the hot air balloon and next thing I know they're taking a picture of my retina and I can't say no. ( % 11.67) Highly upset with that violation of my right to deny healthcare service, especially when I know it's not covered and I don't want it, but they took advantage of the fact I can't see to get me to comply. ( % 14.86) Techs should inform visually impaired clients of the service they are about to perform so we can retain our rights to deny that service. ( % 0.00)

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POSITIVE 🙂

2021/0

I moved, but I still receive frequent automated calls from my old eye doctor requesting I schedule a visit. ( % 10.00) I have called on three separate occasions and asked them to take me off their list. ( % 0.00) Each time I was promised that I would no longer receive calls, and yet I continue to receive frequent calls. ( % 10.00)

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POSITIVE 🙂

2022/0

Went for my annual eye exam, prescription changed slightly, decided to try progressive lenses. ( % -16.67) % of my work is done on a computer. ( % 0.00) Got my new glasses can see far away can see to read, as soon as I got to work I can not see the computer. ( % 11.82) I would have to kick my head back very far in order to do so. ( % 6.50) Took my glasses back to get adjusted. ( % 0.00) i was at the end of my days totally my fault. ( % 0.00) Told them i would do whatever to get them fixed even if it meant paying out of pocket. ( % 10.00) The adjustment did not work. ( % 0.00) Took them back again, the initial eval was that the measurement did seem low. ( % 0.00) Adjustments were made and a second opinion was asked for from another associate. ( % 0.00) That associate originally thought it was a low measurement and then he looked again and said "ya know it's right on the money" ... ( % 22.02) I was told to raise my chair at work (which I had done) and to lower my computer. ( % 0.00) (i do not have that option) When I told them that i did not have that option i was told that I just needed a pair of "work glasses" and then I can use my new glasses for everything else. ( % 13.64) This is what I have been doing since I got the new glasses, using my old pair that the prescription had slightly changed on. ( % 2.32) I spent lots of money on these glasses just for them to be my "at home" pair. ( % -10.00) I need to be able to see appropriately with no headaches or issues while I am at work also. ( % 50.00) I did ask if they could just put my prescription in a full lens and was told I would need a new exam. ( % 24.32) I JUST HAD ONE. ( % 0.00) Guess I don't understand optometry. ( % 0.00) Extremely frustrated and they have lost a patient. ( % -70.00)

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POSITIVE 🙂

2022/0

MyEyeDr, ******************************* Ft. Worth TX ******************, phone #************ //, Order # ********, eyeglass frame and lens ******** N.O.W. ( % 30.00) collection, $.Progressive ******* A Design ****** clear, $.Edge polish (high luster), $.Eyewear protection plan ($-up), $.GRAND TOTAL, $.//, I went to pick up this pair of eyeglasses They were no longer available Employee (*****) called corporate and requested a refund //, I received a check in the mail from Capital Vision Services dated //, $. ( % 15.17) insurance refund;no eyeglass refund //, I called Ft. Worth MyEyeDr, **************, : am Office manager was in a conference call and would call me back :pm, I called again, left a message, no return call //, :am, Office manager not working I talked to *****; he said he would call the district manager and get back to me; he never did //, am, ***** was with a customer; I left a message for him to call me about a refund; he did not call //, am, I called the home office, ******, **, ************; I left a message about the check I received, that it was not a full refund for the eyeglasses; no reply of any kind FYI, when you check the original order, pay close attention to the order number because my daughter, *********, is also a customer there. ( % 12.22) Be sure you get my order number that will agree with the information I have provided. ( % 50.00)

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POSITIVE 🙂

2022/0

Following cataract surgery on both eyes I still require glasses to see clearly. ( % 5.00) After receiving the new lenses in December I found that I did not have sustained clear vision. ( % 11.82) Made appointment to see doctor.// : did not see doctor, was told my vision prescription was correct- taken to associate to check the fitting. ( % 50.00) Assoc. ( % 0.00) suggested altering the progression of the lenses. ( % 0.00) If needed the lenses could be changed, would require my verification for ordering, would take / weeks to receive lenses.//: called assoc. ( % 0.00) requested new lenses be ordered //: attempted to call office, no answer, left a message //: no response to message. ( % 6.82) Called office - staff stated that lenses were ordered on // and expected //. ( % -10.00) //: filed complaint with MY EYE DR via their web site // Organization requested my name so that the situation could be investigated. ( % -30.00) // I gave my name and contact information.As of today, // I have yet to receive any communication from the MY EYE DR office. ( % 0.00) It has been seven weeks since I requested the new lenses. ( % 13.64) The health and well being of my eyes is at stake not just a pair of lenses. ( % 0.00) I have attempted to have the company address the issue and have been ignored. ( % 0.00) I am now seeking additional assistance. ( % 0.00)

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POSITIVE 🙂

2022/1

At my first appointment they could not find my insurance so I had to reschedule and return another day. ( % 25.00) At my second appointment I was rushed through my eye exam, sent to a clerk that placed an "order" of all of the items she felt I needed without explaining in detail what they were. ( % 0.00) On my third visit, when they had me put on my glasses, everything was blurry. ( % 0.00) They took them back to resolve the issue. ( % 0.00) On my fourth visit, I tried on the glasses and everything was still blurry. ( % 0.00) They told me to take them home and try to adjust to the lens. ( % 0.00) I had to figure out that the issue was the progressive lens they put in the frame, my eyes could not adjust so I had to go back once again. ( % 0.00) At my fifth visit I requested a single lens because in definition the single lens distributes focus evenly over the entire surface area of the lens. ( % -4.76) At my sixth visit, I tried on the glasses and I could read things up close but when I turned my head from side to side, everything was blurry.Now, I have to wait seven months before my insurance will cover the cost to get the glasses I need.I would like to return these glasses by mail for a refund, I would prefer not to have to return for an eighth time. ( % 0.00)

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POSITIVE 🙂

2022/0

Have been to this location in ************* twicestill have not got my prescription right They will not refund my money, even when there is no disclosure on their paperwork or Location about no refunds ( % 28.57)

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POSITIVE 🙂

2022/0

I called to order another box of contacts in October before my prescription expired. ( % 0.00) Since I have had issues with this company in the past I made sure to tell them the exact contacts that I wear. ( % 16.67) I wear the ****** ********** ****** contacts in Brown. ( % 0.00) They ordered me the ****** ********** ******** in Brown Chestnut. ( % 0.00) When I picked them up I did not look at them because I did not need them right away because I was still wearing ones from my last box. ( % 14.29) When I put the contacts in on January , I realized they were the wrong ones. ( % -50.00) I called the office and explained my situation to a customer service rep. She asked me had I opened them and I told her yes because I did not have any other contacts to wear so I had to. ( % -12.50) I explained how I do not like these contacts and that is why I made sure when I reordered I told them ******. ( % 50.00) She took my information and said she would have the manager **** to call me back. ( % 0.00) When he called back I could not answer so I called him back around pm. ( % 0.00) **** told me that since my prescription was expired he would have to reach out to Dr. ****** who no longer works at their facility, to open it back up to order the correct contacts. ( % 0.00) Really??!! ( % 31.25) He stated he would call the next morning when he got to work at am. ( % 0.00) I didn't hear back from **** so I gave him a call on January th. ( % 0.00) The person that answered the phone stated he was on another line and asked me for my name. ( % 0.00) *** came back to the phone and stated he still has not got in touch with Dr. ***** to order the correct contacts. ( % 0.00) I told her that it was been a week and she got an attitude and stated that Dr. ***** has not returned his calls. ( % 0.00) I asked could I at least get some clear ones to wear until they order the correct ones and she stated they would not be the same brand. ( % -6.67) I told her that did not matter and she said she will get with **** and call me back. ( % 0.00) Today is January , and I still have not heard from anyone at that office about my request. ( % 0.00) No updates, no phone calls, nothing. ( % 0.00)

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POSITIVE 🙂

2021/0

I wear glasses and contacts and went in for my annual eye exam, which is covered by insurance. ( % 0.00) I have contacts left, so did not need them this year. ( % 0.00) Therefore, I ordered glasses, a portion of which were covered by insurance, and asked that my contacts prescription be printed, so I have it when I am ready to purchase contacts. ( % 20.00) I was charged a $ fitting fee for contacts that I neither purchased nor was fitted for. ( % 50.00) The supervisor at the office said that the fitting fee is not a fitting fee, but is charge for a contacts exam. ( % 12.50) He confirmed that if I had ordered contacts, rather than glasses, the $ fee would have been covered by insurance and they would have printed my glasses prescription for free. ( % 40.00) This information would have been useful to take full advantage of my insurance coverage and to avoid having to pay $ out of pocket. ( % 32.50) Essentially, I paid for the same exam twice - once through insurance for glasses and again through this $ fitting fee just for them print out my contacts prescription. ( % 16.67) This seems to imply that I need to go the eye doctor twice during the year - once for an eyeglasses exam and again for a contacts exam, when the information provided from both is the same. ( % 0.00) This is an unbelievable rip off and terrible customer service. ( % -62.50) I will not be back, but request a refund of the $ that was charged for the fitting of contacts that I did not purchase. ( % 25.00) Whatever you do - AVOID MYEYEDR AT ALL COSTS. ( % 0.00)

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POSITIVE 🙂

2021/0

On //, I went in for an eye exam and then purchased new lenses for an existing set of frames and also purchased a new set of frames with the prescription, which was partially covered through insurance. ( % 5.76) Approximately weeks later, I went into the store as i was notified that my order was in. ( % -20.00) When i arrived, they could only find my frames with the new lenses/prescription but not the new frames. ( % 9.09) They told me it would be a bit longer for those. ( % 0.00) I waited and ultimately called the store and they told me that they still weren't in. ( % 0.00) In November, I asked to contact a manager about the situation and requested a refund. ( % 0.00) They store clerk told me that the frames had already been picked up - but they have not and I have not received the glasses. ( % 0.00) I called the store again in December and they told me the same and then another staff member came on the line to tell me that the frames were returned and i was credited the copay. ( % 0.00) However, I've now looked at my receipt and viewed my bank account and I've confirmed that I paid $. ( % 40.00) and there has been no refund or credit. ( % 0.00) My insurance company also paid part of the cost and i've contacted them to let them know what is going on. ( % 0.00) I don't feel like anyone at the store is understanding or telling me straight what is going on. ( % 20.00) I need help getting a refund or (preferably) getting the glasses that I paid for but have never received. ( % 0.00)

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POSITIVE 🙂

2022/0

I got my eye exam on // and ordered glasses ***************** **** Purple Tort. ( % 0.00) I called after two weeks and was told it would be here on that Thursday then that Friday. ( % 0.00) This went on every week thereafter, I was told that the lab made two mistakes on the lenses and had to remake them. ( % 0.00) I spoke with Maggie this last time and she said she would call and let me know what's going on and she never called me back. ( % 0.00) During this whole time people were rude I felt like I was being lied to and I requested my money back and was told they couldn't because the lenses we made specifically for me, but with two failed attempts they were not made. ( % -15.00) Then I get a text message on April th that my glasses are in, so I went on April th to pick them up. ( % 0.00) The person just handed me the bag I asked are you going to adjust them. ( % 0.00) She said you can try them on, when I opened the case those were not the frames I ordered she double checked and said yes they are. ( % 0.00) My receipt was home and when I looked online I knew I didn't order those frames and they didn't even fit right. ( % 34.29) So they lied to me and falsified the record. ( % 0.00) I had to ask her for the chart to read as these are reading glasses and I could not read with these lenses. ( % 0.00) I don't trust these people and I'm supposed to go back to the doctor next week to see about the prescription but I don't want to go back. ( % 0.00)

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POSITIVE 🙂

2022/1

Returned to myeyedr in Naugatuck Ct to have a pair of glasses repaired under a warranty they sold me at additional cost. ( % 0.00) I went in March The day before the warranty expired . ( % 0.00) I asked to have the scratched lenses replaced and was told they would order me a new pair. ( % 13.64) A month later no glasses. ( % 0.00) Manager will not call me back after two attempts. ( % 0.00) I'm guessing they won't be around long. ( % -5.00)

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POSITIVE 🙂

2022/5

After paying a **** last month, I received another **** this month. ( % 0.00) My payment from last month was not reflected on this second ****. ( % 0.00) After speaking with customer service and emailing my credit card receipt to their billing department, my payment from last month is still not reflected. ( % 0.00) I should owe $ total. ( % 0.00) I paid $. ( % 0.00) on the portal last month, which was what the **** said I owed. ( % 0.00) Last week I received a **** for the entire $ amount without any credit for the $. ( % 0.00) previously paid. ( % -16.67) Im not sure what kind of billing practices are being used, but I cant in good consciousness pay another **** that *** not be adequately recorded, until the **** is correct. ( % 34.58)

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POSITIVE 🙂

2022/0

On March , I took my daughter to Myeyedr to pick out a pair of frames since she needed new children's glasses. ( % 13.64) She picked out a **** pair marked $. ( % 10.00) The glasses were ordered, and I picked them up for her a week later. ( % 0.00) The frames kept sliding off her face, so on March th, I took her back to Myeyedr to have the frames adjusted. ( % 0.00) The team couldn't adjust the frames to fit her face. ( % 40.00) Even though the **** demo glasses fit my daughter's face, we were told that her lenses must have stretched the frame. ( % 17.50) We were told we could exchange them; no other information was given. ( % 6.25) We found a smaller ******* pair, and those glasses were ordered; we were not told we would lose money. ( % 0.00) Today, April th, I picked up her glasses and saw that the new frames were $. ( % 13.64) Instead of being refunded the difference, I was charged a Misc. ( % 0.00) fee of $. ( % 0.00) I was told that "they don't do that" (meaning, they do not refund customers' money when exchanging glasses that they had to exchange). ( % 0.00) I was not refunded the difference, but I want to be refunded, as that is my money, and there is a price difference with the frames. ( % 0.00) I have both receipts to show the amounts, and I've highlighted the misc charge in pink, and you will notice this charge is not on the first receipt. ( % 7.50) No one told me that there would be a misc. ( % 0.00) charge and no refund. ( % 0.00) I was never told that I would lose money in exchanging glasses that should have been fine; I don't know how the glasses didn't fit because frames stretch, so I am now wondering if the measurement was taken correctly. ( % 40.83) No discussion of how their exchange program worked was had with me; there is only a sign saying glasses can be exchanged, but no notice of not refunding customers is posted. ( % 0.00) Any retail business will refund the difference with an exchange because that money belongs to the customer. ( % 0.00) This business did not, and I find that to be an unethical practice. ( % 0.00) We were new customers and were not told about any policy where we would not be refunded in the store. ( % 13.64)

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POSITIVE 🙂

2022/1

To whom it may concern My whole family ( four-member) has the service with Myeyedr . ( % 20.00) my husband's glasses have some problem, lens protective coating has some problem, bring back to the store try to fix it they reject because my warranty has passed just a month, later on, my daughter lens has the same problem, luckily her glasses still under warranty, the store fix for her and say this will be the only time to exchange one for her, less than a year the lens come out a lot of scratches, where is the protective coating? ( % 2.78) My service was done on March , , I paid in full before I pick up my glasses, and on Jan , , almost a year later they said I own them dollars, I call them to what that dollars for? ( % 31.67) they say it is the copay, that's not right, the bill shows the copay dollars has already paid, they trying to collect money without a reasonable reason, we won't go there anymore, please help me to solve this problem. ( % 2.86) thanks. ( % 20.00)

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POSITIVE 🙂

2022/0

My initial eye exam was on feb , . ( % 0.00) i also paid my $ co payment for a contact lens fitting. ( % 50.00) I have been back to that office times and still do not have contacts. ( % 0.00) They are refusing to refund my co payment. ( % 0.00) I was told on the phone that they had to order my contacts and they would call when they came in. ( % 0.00) They didnt call so i did. ( % 0.00) well they only ordered the right eye so when i went in to pick them up (which they said i could pick it up), they refused to let me take them saying that they had to have both eyes. ( % 14.29) Ok fine. ( % 45.83) they ordered the left eye. ( % 0.00) never called me to let me know they came in after it took weeks to arrive. ( % 0.00) I called again and they said i picked them up, which i had not. ( % 0.00) then they said no you cannot pick them up you have to have another fitting in office. ( % 50.00) cant get me in for at least a week. ( % -30.00) i go to my appointment that i had to get a sitter for and they tell me the doctor is running late and i could come back tomorrow. ( % -15.00) which no i cannot just drop everything and come back the next day. ( % 0.00) i need a sitter. ( % 0.00) they refused to let me take my contacts home so i could try them out and see if they fit. ( % 40.00) the GM refuses to refund my money for a service they did not complete and for a product that i do not have. ( % -5.00)

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POSITIVE 🙂

2022/0

// - I went to MyEyeDr.com for an eye examination. ( % 0.00) I told the man helping me that I would wait on ordering new glasses and come back on Friday when I got paid. ( % 6.82) He said he would check my insurance coverage. ( % 0.00) After working on the computer he came back and said with my insurance my total cost (Exam, glasses, lenses, etc.) ( % 0.00) would be $.I agreed, ordered the glasses, and paid the $. ( % 0.00) Invoice. ( % 0.00) I have a copy of the invoice. ( % 0.00) No where on the invoice does it state that this is an estimate or quote. ( % 0.00) It is clearly marked as an invoice and shows a zero balance due.// I received a statement in the mail from MyEyeDr.com stating that I owe another $..// I called the **** ******* store and was told that they were not allowed to discuss billing issues. ( % 10.00) She gave me a number ***************) to call. ( % 25.00) I called that number.I asked for an itemized statement because the one I received was lump sums and the amounts were not coinciding with the invoice I paid. ( % 0.00) I was told that they are not capable of producing itemized statements. ( % -10.00) If I want an itemized statement call the insurance company and ask for one.I explained to her that according to the insurance I am only responsible for the amount contracted between MyEyeDr.com and the insurance company less my coverage. ( % 1.11) According to her I am responsible for the balance regardless of what the insurance contract shows. ( % 20.00) I asked to speak with a supervisor and was told that they are not allowed to transfer calls to supervisors.. ( % 0.00) Amounts charged are not coinciding between the statement and the invoice is an issue.. ( % 0.00) I want an itemized statement showing what was charged, the amount allowed by insurance, the amount insurance paid for that item/service and what I actually owe. ( % 0.00) Sending a statement that lacks details is not a good business practice and is a red flag for me.. ( % -17.50) The issue with transferring calls to a supervisor is not acceptable. ( % 0.00)

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POSITIVE 🙂

2022/2

I went in to my appointment with ******** Vision/My Eye Dr on ********** **********, ** as a new patient. ( % 13.64) The doctor was absolutely amazing however, his staff lead me to believe that my insurance would only cover for me to purchase a full year of contacts just to receive my money. ( % 31.67) When I contact my insurance company on that following Monday they advised that I had the option to purchase month to month instead of paying for a whole year. ( % 10.00) When I called back to the store to informs them the lady at the front desk advised there is nothing she could do and I cant have a refund. ( % 0.00) I called back a day later just to speak with the gentlemen who order the glasses for me and he was very rude with me and told me he cant give me a refund and that there isnt anything he could do. ( % -13.00) When I asked for a Manager he said they wasnt there. ( % 0.00) I want a refund for the unopened contacts I received because I found the same pairs of one I was prescribed cheaper online! ( % 0.00)

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POSITIVE 🙂

2022/0

I had my eyes examined and then went to the eye glass section to have new lenses put into my frames I told the clerk only have a $ allowance ******** for glasses and if that's not enough don't want it done said she will check. ( % 4.55) She came back and said the $ will take care of the it. ( % 0.00) The I get a bill for $ I call to complain said someone will look into it and call me back. ( % 0.00) No call back but I get another bill, called explain again what happened told same thing no call back and get another bill. ( % 0.00) I call and explain again so end up making payment plan don't want to mess up my credit. ( % -17.50) I never would have gotten the lenses if she told me my allowance was not enough to cover. ( % 0.00) We went over everything that was being done. ( % 0.00) I did not get a new pair of glasses because I knew what my allowance was that's the reason I only did new lenses ( % 9.09)

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POSITIVE 🙂

2022/0

On June st I went to the 'myeyedr' location at ******************************, Houston, Texas for an optical exam. ( % 0.00) Myself and members of my family had been using this location for decades. ( % 0.00) My exam was just like any other exam I had received years prior. ( % -6.25) However, when checking out the final bill total was almost $. ( % 0.00) All my previous exams cost about $-$. ( % -16.67) There was an aberrant charge that mysteriously showed up despite not having any other services besides a routine exam. ( % -6.25) When I complained to the lady checking me out she didn't care about the surprise billing and took my card and charged it. ( % -30.00) Rather than making a big scene in a room full of people I sent an email that afternoon to the business hoping to resolve the issue - no reply. ( % 17.50) I then filled out the company survey with complete notes and still - no reply. ( % 25.00) I sent an email to the 'patient relations' corporate address and again - crickets. ( % 0.00) Surprise billing is rapacious, immoral and unethical. ( % 0.00) At no time before or during my exam was I told the cost of an annual exam had changed astronomically. ( % 0.00) The optometrist did not tell me she was doing anything new or special that would require additional charges. ( % 24.68) The person that called me the day prior did not tell me of any such price change. ( % 0.00) Any sort of healthcare I have ever been involved in, even a veterinarian for my pets, always lays out charges beforehand so that we can make informed decisions on costs and care. ( % 0.00) Based on my experience and the complaints of others I see trap-billing is a normal occurrence for this company. ( % 15.00) I have advised people to stay as far away from this dishonest company as humanly possible. ( % -6.67)

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POSITIVE 🙂

2022/0

On February I solicited by different eye glass providers Got quoted and based on this information we selected my eye care DR. April I ended my eye care DR located in Grafton Virginia. ( % 0.00) One of the first things they announced was they are going to charge us for additional services that are not covered by our insurance at the rate of $ per person. ( % 25.00) We told them because they were not upfront with us when I made our appointment that we were not interested in participating in their $ additional charge and if that was a showstopper we would walk away from our appointment. ( % -12.50) At that time we were told that the service would be performed and we would not be charged. ( % 0.00) I exams were completed and we went to the eye care location for eyeglasses. ( % 0.00) We will provide quotes for glasses for our services based on our Insurance coverage and our eye exams. ( % 0.00) We found in both our coverage they were charging over $ more than we quoted. ( % 50.00) We attributed this to increased costs. ( % 0.00) Today we received an additional bill from this company for $. ( % 0.00) It appears that they quote one thing they charge something else and a soon as you leave the charge more ( % 50.00)

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POSITIVE 🙂

2022/0

My wife and I paid a bill of $. ( % 0.00) online using the Myeyedr online bill payment system. ( % 0.00) We paid this with our ******** HSA card on //. ( % 0.00) The confirmation number given was . ( % 0.00) We reviewed the charge in our ******** application to be sure the payment was received. ( % 50.00) When I went to an eye appointment on // I was told I had an outstanding balance of $.. ( % 50.00) I paid using my HSA card not knowing that I had already paid this on //. ( % 0.00) After discussions with my wife we realized the problem. ( % 0.00) I started contacting MyEyeDr about this double payment and I received many miss directions. ( % 25.00) I was told that they would not consider any refund until I proved (via my Fidelity statement) because according to their billing system they only had the single payment. ( % -3.57) I contacted ******** and reviewed my statement with them and they agreed and went and verified that yes Myeyedr has charge my HSA card for $. ( % 0.00) twice. ( % 0.00) I finally received an email on // saying they had received my proof of payment and was reviewing it and would get in touch with me. ( % 0.00) They never called/emailed..... ( % 0.00) I have called repeatedly and have spoken with the supervisor Arron multiple times. ( % 0.00) In all cases I get the runaround and delay after delay and no resolution. ( % 0.00) I need help getting my refund and they need an investigation into this bad business practice. ( % -70.00)

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POSITIVE 🙂

2022/0

I purchased sunglasses on June to take to Mexico. ( % 0.00) I wore the glasses times and the paint on the frames entirely scratched off. ( % 0.00) I called the Southampton store on or about June , as soon as I returned, to notify them of this. ( % 0.00) The individual I spoke to stated that the warehouse could not get me another pair so I could get store credit or a refund. ( % 0.00) I told her to make note I would like a refund as there was nothing else in the store I liked for purchase. ( % 60.00) I called June at :pm and July at : am and was told each day again that I could return them by July as this was when the - day period ended. ( % 0.00) My brother went to the store on July to return the glasses and was told by a supervisor that they cannot be returned and they will be issuing no money back, only a store credit. ( % 0.00) This was after I was told at least times that I could return the glasses for a refund. ( % -30.00) She accused me of dropping the sunglasses multiple times leading to the reason for deteriorating paint off of the glasses. ( % 0.00) I am now stuck with defective glasses that I spent $ on and have this company going back on their word. ( % -5.00) Conveniently the manager stated she has no call logs of me calling and stated my only resolution, if I did not want store credit, would be to dispute the charge with my credit card company. ( % 0.00) I have call records of the dates and times I contacted the location and can provide if needed. ( % 0.00) All I am looking for is a refund as I was told I would be able to receive. ( % 50.00)

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POSITIVE 🙂

2022/1

On March , I scheduled a vision exam for new eye glasses. ( % 13.64) I saw Dr. Jamie B*** for the eye exam at the MyEyeDr. ( % 0.00) in North Raleigh at **** *** ***** ****, Raleigh, NC **********. ( % 0.00) Exam went well and I selected a frame I liked and paid $. ( % 60.00) for the exam and glasses after my insurance coverage. ( % 0.00) About days for the glasses to arrive. ( % 0.00) Brooke, the asst mgr, did the fitting. ( % 50.00) The glasses were not correct as they gave me double vision. ( % 0.00) Brooke scheduled me another exam appointment with Dr. B*** to recheck my vision. ( % 0.00) We tried a second pair of glasses which took another days. ( % 0.00) Same problem was there just not as bad. ( % -35.00) I agreed to take the glasses and try to get used them. ( % 0.00) After a couple of days of trying to use them, I decided they just were not going to work out. ( % 0.00) I took the glasses back to the store on May , and requested a refund. ( % 0.00) They were going to provide the refund but couldn't get the refund to go through. ( % 0.00) After hearing that, I told them I have a new debit card as the previous one I used to pay for the glasses was compromised and had to be changed to a new card. ( % 3.54) This prevented MyEyeDr store from providing the refund that day. ( % 0.00) They promised a paper check within the next - business days. ( % 0.00) I waited patiently for days with no check in the mail. ( % 0.00) I returned to the store and discussed it again with Brooke who said she would look into it. ( % 0.00) Brooke followed up with a voicemail that the main office assured her a check was mailed to my home address. ( % 16.67) I waited another days with no check in the mail. ( % 0.00) After a couple more phone calls and visits along with a request to have the check delivered to their office, I talked with Patrick the mgr who said he would also look into it. ( % 50.00) Another week went by with no followup or check. ( % 0.00) I have been patient with the store without obtaining the money owed to me. ( % 0.00) I need new glasses and have to wait for my refund to purchase them. ( % 13.64) It's going to months now without a resolution. ( % 0.00) Please help .... ( % 0.00)

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POSITIVE 🙂

2022/3

Last February I took my ******* frame to be re-lensed to fit my new prescription (been doing this for over years). ( % 17.88) They charged my insurance and promised it will be completed in two weeks. ( % 0.00) After more than a month and half of stalling the store finally admitted that they broke my frame. ( % 11.11) I was then informed to find a comparable frame from ******* and they would purchase it to replace my broken frame. ( % -40.00) I spent the time and energy to find a comparable frame from *******. ( % -10.00) The store manager then informed me that they changed their mind and they would buy the authentic parts from ******* and fix the frame. ( % 50.00) The agreed to provide me with a spare frame ($ in value) until mine was fixed as at this point it had been over two month and I was without my glasses. ( % 10.00) After another two month I was informed the frame was fixed. ( % 10.00) When I went to pick it up I was very disappointed. ( % -97.50) The parts they used were not authentic. ( % -25.00) They used plastic screws (authentic are gold plated like the frame) that were different length and different color than the frame. ( % 16.67) When I requested to see the receipt from *******/certificate of authenticity they refused. ( % 0.00) My frame is gold plated as well as the parts. ( % 0.00) I refused to pick the frame and contacted corporate. ( % 0.00) I explained that I have been a customer for over years and they have always worked on the same ******* frame. ( % 0.00) Their initial response was that I had signed a wavier clearing them incase the frames broke. ( % 0.00) I did not and requested to see that wavier. ( % 0.00) They then confirmed I did not and simply disregarded my claims about the parts not being authentic. ( % 30.00) They asked me to pick the frame up and that they will refund the money to my insurance. ( % 0.00) I have trusted them with my frame for over years and up to this time I had no issues. ( % 0.00) The frame is very precious to me and I have owned it for over years. ( % 65.00) The frame value is $. ( % 0.00)

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POSITIVE 🙂

2022/0

I had an appointment at MyEyeDr., Cypress Pkwy, Kissimmee, FL on May , . ( % 0.00) At that time the eye technician looked up my eyewear coverage and indicated what I would owe. ( % 0.00) He even suggested some additional items (Transitions, Anti-reflective coating, etc.) ( % 0.00) because, "You might as well get them. ( % 0.00) They're % covered and you don't need to pay anything for them." ( % 0.00) So I agreed to add the additional options to my original eyeglass order and paid what he said I owed ($.). ( % 37.50) The Paid In Full Invoice is attached. ( % 35.00) A couple of weeks later I received an additional bill from MyEyeDr for $. ( % 0.00) The invoice showing the additional $. ( % 0.00) owed is attached. ( % 0.00) As a year old woman on a fixed income this was this additional bill was quite a shock. ( % 10.00) I was never told at the time of my visit the amount due was an estimate and I could receive an additional bill. ( % -12.50) I was told, by a representative of the company that the add-ons were % covered. ( % 0.00) When I called the MyEyeDr billing phoned number I was basically told, that I owe the $ because that's what my insurance said I owed. ( % 0.00) If that's the case, why did MyEyeDr say my insurance showed a much lower balance when I was there and then strongly encouraged me to add on some expensive options. ( % 4.44) I would have never added those options if I had known it would be an out of pocket expense. ( % 0.00) I feel the additional amount MyEyeDr says I owe is at least the result of an error on their part or possibly even unscrupulous upselling to a senior citizen. ( % -15.00) I should NOT be penalized financially for their error and/or misrepresentation of my coverage. ( % 0.00)

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POSITIVE 🙂

2022/1

At the beginning of June I made an on-line appointment for July nd . ( % 0.00) Today //) I got a call telling me the appointment time had been double booked, AND was only a minute appointment (I need a full appointment). ( % 11.67) My complaints:. ( % 0.00) The office said there was no way the website could tell them who was the first to make the appointment, so even though I had made mine a month ago, there was no way to establish my priority.. Then, they said the appointment was for minutes only. ( % 12.50) NOTHING on the website indicated that it was a short appointment, so even if I had been able to keep the appointment, I would have discovered when I showed up on that day that the appointment was inadequate.. ( % 25.00) The office told me that they have complained repeatedly to the MyEyeDr higher-ups about ongoing problems of this nature, but nothing has been done in the way of corrections. ( % -30.00)

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POSITIVE 🙂

2022/0

I went to the Smyrna branch and had my eyes checked orders glasses only to not be able to wear them they are not correct and have been trying to get in to correct the issue. ( % 25.00) Each time I have to set a new appointment. ( % 13.64) I don't think they want to correct them. ( % 0.00) This place vis into selling frames. ( % 0.00) Back on eye exam prescription now I am wearing ******** over the counter glasses and walking around with glasses I paid . ( % 0.00) including prescription and copay ( % 0.00)

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POSITIVE 🙂

2022/0

I went into this location yesterday to get a routine eye exam and some glasses, I also wanted to replace the lenses in two other pairs of glasses. ( % -12.50) The woman at the front desk asked me if I wore contacts, I said yes but that I was just getting frames. ( % 0.00) Once I was taken to the back, before seeing the doctor I was asked what I was getting done, I told her just a routine yearly exam. ( % 0.00) She asked if I wanted to update my contacts prescription, I said that I was only getting frames and asked if it was included in the exam. ( % 0.00) She said that it was but they dont have to do it if I didnt want to, I said sure that we could since it was included. ( % 50.00) The doctor did the exam and told me that my prescription had not changed at all in any way, that I had the exact same vision that Id had the year before but that she wanted to see me try on contacts to make sure they fit well. ( % 28.75) Shed already asked me if I wore contacts and how the ones I had were working for me, Id told her yes sometimes I do and that they were fine but I was just getting frames. ( % 41.67) She said she wanted to see me try some on, just to make sure they fit properly. ( % 30.00) It seemed strange to me since I wasnt getting contacts and my prescription was exactly the same but I said ok since I thought it was included. ( % 17.50) Then with ordering the frames, the sales agent I talked to told me repeatedly that I wasnt being charged additional for the eyewear protection plan for any of the glasses. ( % 0.00) He told me it was included with the first pair and he wasnt going to charge me for the plan for the other pairs, he offered to do this for me instead of removing it. ( % 6.25) He then quoted me . ( % 0.00) (including . ( % 0.00) for a "contact fitting" I had no idea I'd be charged for). ( % 50.00) To add even more insult to injury, I revisited the receipt an hour ago because charge on my credit card did not match what I paid, come to find out I was actually charged for the eyewear protection on all three glasses for a grand total of .. ( % 25.00) This can't be legal. ( % 20.00) This is in addition to the complaint just filed. ( % -30.00) With looking at my receipt again, it looks like I was charged $ more than I was told it costs, on all three pairs, for the standard anti reflective coating. ( % 25.00) So in addition to the . ( % 0.00) for the "contact fitting", which was me putting on a pair of contacts with the exact same prescription as the contacts I wear regularly and have at home, after repeatedly saying I only wanted frames (and subsequently only getting frames) AND the eyewear protection plans ($ in total) I explicitly repeatedly said I did not want and was told I would not be paying for, I was also charged $ more for standard anti reflective coating for all three pairs than I was told I would be charged. ( % 13.89) He said after insurance it was only $ per pair. ( % 0.00) In total I was charged .$ more than I should have been. ( % 25.00) I am in disbelief. ( % 0.00) These people are criminals. ( % 0.00)

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POSITIVE 🙂

2022/0

I went for eye exam on Jan and called them gave them my insurance information the day before. ( % 0.00) When I got there on Jan I asked the young lady who started my pre exam before the visit with the dr is my insurance pay for everything and she yes only thing they are not going to pay is the photo which was was dollars and I believe they gave some discount after the visit with dr I went to get my glasses, then I asked only if my insurance pay for it then I got a bill for dollars which was some for dr and some for glasses. ( % 3.33) But they did not have the correct insurance for me they kept telling me I have eye med, l have the bill that dr got paid from my insurace which they have context with but no one wants to listen to me they should have taken responsibility and checked everything with my insurance ( % 20.00)

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POSITIVE 🙂

2022/0

On Aug., I had an appointment with Myeye doctor in Thomasville NC.The appointment went well until the glasses were ordered.I was told days they would be in.I called days later and was told that they had to send the frames in from the store,the maker broke the ones they had..ok..it's been three weeks now I called back and was told that the maker said it would be another days..it is Aug., and still no glasses...I really need my glasses...last time.. ( % 6.67)

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POSITIVE 🙂

2022/0

This doctor failed to do a proper eye exam. ( % -25.00) The prescription added to the purchased eye glasses was incorrect. ( % 0.00) After I informed them that I could not see with the new prescription they refused to do another eye exam. ( % 13.64) When I asked for a replacement of eye glasses I expressed I wanted to have another eye exam but they simply ordered a new pair of glasses with the same prescription that I had already expressed did not work for me. ( % 4.55) They also ordered the eye glasses with everything included that the insurance could cover without my consent. ( % 0.00) Yet again, I had another pair of glasses that did not work for me because they did not want to do another eye exam. ( % 0.00) When I expressed this again, they said that they couldn't do anything about it anymore and still refused to do another eye exam. ( % 0.00) I called the insurance, and they said that this location had charged everything they could cover so if I wanted to change lenses I needed to pay out of pocket. ( % 0.00) This company and location are fraudulent and are charging peoples insurances without their consent. ( % 0.00) I had to go to a new eye doctor and the difference in prescription was that this location was giving me a prescription times higher than what I actually needed. ( % 12.88) That is the reason why I could not see and yet they refused to do another eye exam and ran my insurance for a new pair of glasses with a prescription they knew did not work for me. ( % 13.64)

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POSITIVE 🙂

2022/0

I purchased a pair of prescription glasses from My Eye Dr. on //, recently I noticed a blurred spot on the right and left lense. ( % 9.52) I removed my glasses and noticed numbers on each lense. ( % 0.00) The numbers are for the prescription, but should not be visible. ( % 0.00) The numbers are so visible my wife can see them on my lenses from five feet away. ( % 0.00) The numbers make it hard for me to see, and my glasses are now useless. ( % -39.58) I took them back to My Eye Doctor and they said they had never seen this before, when I asked them to replace the lenses since they were defective, they said it was the lense company's issue and not theirs. ( % 0.00) They would replace the lenses for full charge. ( % 35.00) I believe they should replace my lenses free of charge because they picked the lense company to make my glasses, I did not, I had no idea who they were using. ( % 40.00) I would like the BBB to help me get a replacement pair of lenses. ( % 0.00)

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POSITIVE 🙂

2022/0

The company My Eye Dr is overcharging me $. ( % 0.00) For my kids eye Dr appointments. ( % 0.00) My copay was paid and the bill for the glasses was paid and, my insurance paid too. ( % 0.00) They are trying to get set $ more per child from me that I do not owe. ( % 50.00) They are overcharging me blatantly. ( % -50.00) Please let them drop these charges , I don't need this issue. ( % 0.00) Contact by email for more info. ( % 50.00)

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POSITIVE 🙂

2022/1

I requested a prescription for my eye glasses to take to ****** but they kept up a high pressure sales to get me to buy eye glasses in their store. ( % 16.00) I told them their prices were too high and I did not like the quality. ( % 16.00) They eventually convinced me to buy a pair and less than six months later, they keep falling apart and I'm told since I did not buy a warranty, I'm out of luck. ( % -8.33)

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POSITIVE 🙂

2022/0

On //, I purchased eyeglasses from MyEyeDr (Morrisville, NC), and paid the invoice for Order#******** in full ($.) ( % 35.00) before I left the store. ( % 0.00) Yesterday //, I received a bill from MyEyeDr for $.. ( % 0.00) I called billing to ask why, and Ivan? ( % 0.00) said my insurance didn't pay them enough [to cover the amount that the MyEyeDr salesperson told me and what my invoice states]. ( % 0.00) Ivan told me I needed to talk with my insurance. ( % 0.00) I asked how I could dispute the bill, and he told me to call the store. ( % 0.00) The Morrisville store (Sherry sp?) ( % 0.00) told me the same thing, to call insurance. ( % 0.00) She said wasn't their fault, it was probably the computer [that determined the insurance coverage incorrectly]. ( % 0.00) I called my EyeMed insurance and wasn't surprised that there was nothing they could do, since they processed the submitted claim. ( % 10.00) I would like MyEyeDr to take responsibility for this mistake. ( % 0.00) [Note the $ protection plan was removed from the invoice charge] ( % 0.00)

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POSITIVE 🙂

2022/1

My mother has insurance with EyeMed, but the woman running insurance couldn't locate the information and denied her coverage for her visit. ( % 0.00) We paid full price out of pocket, about $ and left upset, but proceeded to run to ******* and have them pull her insurance to see if she had the coverage this place claims doesn't exist. ( % 17.50) Sure enough, she has the coverage. ( % 25.00) ******* printed out the documentation for us and I took the proof to this business and got a refund for the visit days later when the office manager returned to the office. ( % 0.00) A month later, this business is billing her for the cost of the visit, but at an inflated insurance rate of $, after a $ adjustment. ( % 0.00) I'm sure this is because they didn't bill the insurance company correctly either. ( % 50.00) Even if they fix this billing issue, I will never recommend this business. ( % 0.00) Scam artists. ( % 0.00)

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POSITIVE 🙂

2022/6

My son ***** received his eye exam on // from MyEyeDr located in Oxon Hill, Maryland, and I purchased the My Annually Supply Contact Lenses Program for $. ( % 0.00) The next week my son ***** took month's supply of contact lenses with him to college and lost months' supply of lenses. ( % 0.00) The next day I call my MyEyeDr in Oxon Hill, Maryland, and requested month's supply of lenses under the My Annually Supply Contact Lenses Program which states on the website , Free replacement of torn or lost lenses. ( % 20.00) I called on // the LaPlata store and talked to the manager Lisa and she stated that she can only give me month supply of contact lenses and I would have to pay for the other months per her District manager Alex H****. ( % -6.25) I am requesting to get the other months of contact lenses for free under the program on the website. ( % 13.75)

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POSITIVE 🙂

2022/0

On September th I had a pm appointment for contacts. ( % 0.00) Upon walking in, they had a sign that masks were required upon entering but one of the doctors and another staff didn't have masks, nor did they enforce the policy with customers. ( % 0.00) My second issue is, upon making the appointment, no one told me my insurance didn't cover contact fitting. ( % 25.00) I know my insurance covers contacts but no one said anything about a fitting charge. ( % 50.00) So when checking out, I was slammed with a $ fee. ( % 0.00) I told the girl I did not have that and she said then I don't want contacts. ( % 0.00) I said I guess not and left. ( % 0.00) I never even got any perscription for anything yet they are charging my inaurance for what?! ( % 0.00) I got an exam with no rx! ( % 0.00)

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POSITIVE 🙂

2022/1

I booked an appointment with my eye Dr that's in friendly shopping center I was booking appointment with girl over the phone this was the first time I needed new glasses cause mine were broken and I need them to see when I'm writing or reading something which is slot at my job after appointment was made I go-to the appointment I'm ready to check in receptionist takes my ******** card and informs me that it was not time for new glasses remind you they haven't seen me since they I form me that my insurance would pay for the exam but not the glasses so I made another appointment and can't get an appointment to to months at that time I find out that it was time for new ones but I was told differently by reception so the next appointment was set for Sep which was yesterday I took a full day off work to only get there yet again and reception says at first they couldn't find me in the system I tell them I called on that prior Friday to make sure when my appointment was she told me September asked her twice she assured me again September at :pm thereceptionist says when I get there that my appointment was September September and just told me she will see me tomorrow remind you I'm riding the bus and missed a whole days pay to come to the eye Dr the time and date I was gave they really made things I inconvenience for me and then can't get an appointment again until December that's crazy basically I have been given the run around and I travel by bus so it like really inconvenienced me not once but twice they didn't see me at all ( % 9.65)

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POSITIVE 🙂

2022/1

I went to MyEyeDr on // and // for an eye problem. ( % 0.00) Both times they charged me a copay of $. ( % 0.00) - total of $.. My insurance company stated i only owe $. ( % 0.00) per visit - total of $. ( % 0.00) after they paid them. ( % 0.00) I have called, and filled out a customer relations form. ( % 40.00) I was informed on August rd, twenty days later the check was being issued and i would see it in ***** business days. ( % 0.00) I filled out another form yesterday, and didn't hear anything. ( % 40.00) Today is Sept. . ( % 0.00) I am owed $. ( % 0.00) and it should take over a month to get my refund. ( % 0.00) Thank you for any help you can give. ( % 0.00)

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POSITIVE 🙂

2022/0

Had eye exam on // at which time an MVA form was requested to be completed for drivers license renewal. ( % 0.00) Was told it would takectwo to three business days. ( % 0.00) Contacted My Eye Doctor on / and was told form not completed would take several more business days. ( % 25.00) Then contacted My Eye Doctors customer relations on // and spoke with ****** who trued to contact the Easton location but was told the tech was wuth a patient. ( % 0.00) Was advised would have a resolution byvthe end of the business day but did not get any further update. ( % 0.00)

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POSITIVE 🙂

2022/2

On september , , I went into MyEyeDr in the ****** of Virginia. ( % 0.00) I had an eye exam done and at the end purchased some glasses to use while I work at my computer. ( % 0.00) The total was $. ( % 0.00) after insurance. ( % 0.00) The glasses accounted for $. ( % 0.00) of that. ( % 0.00) They told me the glasses would come in in - days and that I would get an email and phone call when they were ready for pick up. ( % 20.00) After that allotted time, i called myeyedr and discovered a link to check my order status. ( % 0.00) The link said my order needed more time - for the next month and a half. ( % 11.11) Until one day it said: "order complete: enjoy your new eyewear!" ( % 22.35) I was confused so I called and talked to the store and they said it said "delivered" meaning someone picked them up. ( % -40.00) But I did not. ( % 0.00) I never even got an email or phone call saying they were ready for pickup. ( % 20.00) I did not pick them up. ( % 0.00) The store claims they need their district manager to get back to them - its been a week and they still say the same thing. ( % 0.00) When I asked if they would re-order them if they were not in the store she said "they say delivered so I will need the district manager to tell me the next steps." ( % 0.00) I just want my glasses that I paid for two months ago. ( % 0.00)

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POSITIVE 🙂

2022/0

Re: *************************** Acct# ******** On April , , I paid for an eye exam and pair of glasses from Dr. B******* who is now doing business as MYEYEDR. ( % 0.00) I paid a total of $., which included a $. ( % 0.00) payment for an eyewear protection plan. ( % 0.00) This meant that $. ( % 0.00) went toward the actual bill for the exam/glasses. ( % 0.00) Supposedly, this was what remained after my insurance payment was calculated. ( % 0.00) However, the invoice showed that my insurance was ***************** (***). ( % 25.00) My insurance is *** Vision *********** **** ******). ( % 25.00) This went unnoticed. ( % -20.00) At some point the error was caught. ( % 0.00) I received an explanation of benefits (EOB) dated // and another EOB dated // from *** Vision. ( % 0.00) These documents showed that I owed $. ( % 0.00) for the exam and glasses. ( % 0.00) Please note that I have already paid $. ( % 0.00) for the exam and glasses. ( % 0.00) That leaves a balance of $.. ( % 0.00) However, I continue to receive bills showing that I owe $.. ( % 0.00) Since June of this year, I have been trying to get this corrected, but it is obvious that I am being ignored. ( % 0.00) I did contact *** Vision on June , , and was told that they paid the claim based on the covered amounts allowed in their contract with MYEYEDR. ( % 0.00) On October , , I mailed a check (#***) to MYEYEDR in the amount of $. ( % 25.00) showing the account number and the annotation Paid in Full. ( % 35.00) The check was posted to my checking account on October , . ( % 0.00) A bill from MYEYEDR was received on November , , in the amount of $.. ( % 0.00) According to the EOBs from *** Vision, I owed $. ( % 0.00) for the exam and glasses. ( % 0.00) This does not include the $. ( % 0.00) for the insurance. ( % 0.00) Together, the total owed is $.. ( % 0.00) The latest bill from MYEYEDR shows that I have paid $.. ( % 50.00) However, I am still being billed for $.. ( % 0.00) I want the account corrected to reflect that it is Paid in Full. ( % 35.00) Supporting documents furnished upon request. ( % 25.00)

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POSITIVE 🙂

2022/0

Date of Transaction: Aug Order # ******** I received an eye exam from MyEyeDr on Tuckerman La. ( % 0.00) Potomac MD. ( % 0.00) The cost was supposed to have been $ or less according to a listing on **** ******** ** Healthcare, which showed MyEyeDr to be a participating provider of the discounted eye exam. ( % -16.67) I provided ******** cards to the individuals in the store and received my eye exam. ( % 0.00) I paid $ for the exam and was told that my account was paid in full. ( % 35.00) However, I subsequently received a bill in the mail for $. ( % 0.00) I called in and emailed information in an effort to clear up the bill. ( % 10.00) At their request, I re-sent ******** supplement card, and copy of the **** website showing the offer. ( % 0.00) The most recent phone call, they requested I email the front and back of my ******** card - information I already gave them in August. ( % 16.67) I would like my bill adjusted to reflect the offer and show that I have paid in full. ( % 35.00)

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POSITIVE 🙂

2022/0

Absolutely the most scamming place. ( % 35.00) I never did any contact lenses exams before so not sure whether the insurance company will pay for it. ( % -25.00) The receptionist brought it up saying the insurance should cover for it and I should do it together with the normal eye exam I originally scheduled. ( % 26.25) She told me she will check with the front desk. ( % 0.00) I told her I was only there for the normal glasses eye exam so if I have to pay out of pocket a lot for the contacts exam I wont do it. ( % 7.50) She checked with the front desk and said I should be ok. Then when I payed they told me I have to pay out of pocket since the insurance does not pay. ( % 50.00) I had to pay because they made me wait for a long time and I was already late for my work meetings. ( % -17.50) But I want a refund. ( % 0.00) The more I think about this. ( % 50.00) The more I feel I am totally scammed. ( % 25.00)

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POSITIVE 🙂

2022/0

I visited MyEyeDr. ( % 0.00) at ************ on // for routine and contact lens eye exam. ( % 0.00) Prior to the exam, I inquired about my out of pocket expenses. ( % 0.00) The employee informed me that itd be $.. Then I asked what are those charges for and she told me $ for routine eye exam and $. ( % 0.00) for retinal imaging. ( % 0.00) I asked her if the retinal imaging is optional, and I insisted on opting out since Im on very tight budget this year. ( % -23.21) I already expected to pay more than that at the end cause I wear toric lens and I know that there would be an extra charge later. ( % 10.00) She tried to convince me to get the imaging, but I refused multiple times. ( % 0.00) I has had retinal images taken before at another MyEyeDr. ( % 0.00) location several years ago and I came prepared to decline it this time. ( % 0.00) I had a pre exam before meeting with the optometrist, the same employee didnt really explain the process. ( % 10.00) The final bill came out to be $.. Like I said I already expected higher copay than what was originally quoted because I wear toric lens so I didnt think much of it. ( % 14.50) Hence, why I opted out of the retinal imaging in the first place to save some money. ( % 25.00) I was quite embarrassed honestly trying to explain myself why I didnt want the retinal imaging in front of other customers there. ( % 23.75) I didnt look at the receipt until I got home and saw that I was charged $. ( % 0.00) for retinal images. ( % 0.00) I thought it must have been a mistake since I clearly declined. ( % 10.00) I called back today and I was told that the images of my retina were taken. ( % 0.00) The person I spoke to on the phone seemed to think that I made a false claim, saying that the technician would never do that if I refused. ( % -40.00) Which is the reason why Im filing a complaint here. ( % -30.00) I did decline the medical imaging multiple times, so why was it done without my permission. ( % 0.00) There was another employee there as well and she could probably hear me refusing it. ( % 0.00) This was not a mistake, the medical imaging was done against my will and without my permission. ( % 0.00) Its illegal. ( % -50.00) Please refund $.. ( % 0.00)

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POSITIVE 🙂

2022/0

My daughter had an appointment to get contact lenses on //. ( % 0.00) I was not informed or given the option about pictures being taken. ( % 0.00) When all was said and done, the lady told me it would be $. ( % 0.00) I told her their is no way it is that much. ( % 20.00) She then came back with oh it will be $. ( % 0.00) First of all she was trying to scam me out of additional money. ( % 25.00) I ran my card for $. ( % 0.00) On the screen it said approved. ( % 0.00) A few minutes later she told me it was not approved, Before I ran my card again, I checked my bank to see if the money did indeed come out and it did, I originally only had about $ in that account, She wanted me to run my card again. ( % -6.67) I did and it as decined because I already ran it and approved for $. ( % 0.00) They made me give back my trial contacts for my daughter and the girl with the cury hair, was so unproffessional and embarrassed me and my daughter. ( % 0.00)

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POSITIVE 🙂

2023/0

I purchased three pairs of **** **** Sunglasses and additionally charged for *********** prescription lenses. ( % 0.00) It was explained to me at the time of purchase that the original lenses would be returned to me. ( % 37.50) A note was made on the order to include the original polarized lenses when sunglasses are delivered. ( % 37.50) I was charged the full price of the complete pair of **** *** sunglasses (which actually exceeds the manufacture price for two pairs and exactly the manufacture price for the third). ( % 14.00) I did not receive the polarized lenses that I was charged for. ( % 0.00) I called MyEyeDr **** and was told that they would order the lenses. ( % 0.00) I waited patiently and heard no follow-up that the lenses had arrived as promised. ( % 0.00) I went to the business and was told there are no lenses. ( % 0.00) **************** ****** Black Gloss w/Gun // was sold to me for $ ($ more than retail price). ( % 16.67) **** *** ****** ******** ** ************ // $ (full retail price for a complete pair of **** **** with Polarized lenses). ( % 22.50) ***************** *** ****** Gloss Black // $ ($ in excess of manufacture price). ( % -16.67) Although myeyedr sold me complete pairs of sunglasses and we have spoken about the lenses on three different occasions, they refuse to give me the lenses I purchased. ( % 5.00) MyEyeDr has now charge me for a third pair of lenses that I already paid for. ( % 0.00)

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POSITIVE 🙂

2022/0

I visited MYEYEDR on //. ( % 0.00) I was told that If I paid top dollar I would be able to see. ( % 50.00) If I payed the standard fee, I would only be able to see little. ( % 7.81) This doe not make any sense. ( % 0.00) You go to them so you can see clearly. ( % 10.00) They will only change my script if I pay almost $.. ( % 0.00) This is a scam.. ( % 0.00) I would like this issue resolved so that i can see better without having to pay through the nose. ( % 50.00) Its a scam ( % 0.00)

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POSITIVE 🙂

2022/0

On // I took my glasses into the MyEyeDr office in Grayslake just to have the lenses replaced with a new prescription. ( % 13.64) I cannot see without my glasses. ( % 0.00) I was told that they would be back in a week. ( % 0.00) The next week I called and was told they would follow up with the lab since they had not been received. ( % 0.00) I was told they would call me back. ( % 0.00) When they did not call me back, I called again. ( % 0.00) After being on hold for an extremely long time, I was told they would be in the following week. ( % -2.50) I have repeated this process two more times. ( % 50.00) It has now been three weeks and I still do not have my glasses. ( % 0.00) Every time I call the office I get a different person and a different story. ( % 0.00) I can't see without my glasses. ( % 0.00) There is no sense of urgency from anyone at the office to resolve this issue. ( % 0.00) The only way to contact the corporate office is via email and wait two days for a reply. ( % 0.00) I need my glasses! ( % 0.00)

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POSITIVE 🙂

2022/2

I placed an order on October th, for prescription glasses at the **************Boulder, CO location. ( % 0.00) I was told their manufacturing plant is based in Florida and was impacted by a recent hurricane, so to expect a delay until the week of October th. ( % 0.00) October th, my order was placed in "Priority status". ( % 0.00) I have called the location where I ordered these glasses. ( % 0.00) It was difficult to get any information on my delayed order (the person with the information is unavailable and would call back, a call never came. ( % -25.00) The person with the information is out of office and will call tomorrow, the call never came). ( % 0.00) I went into the location to get more information, and was shrugged off by the very curt front office employee, who has consistently promised me callbacks that never came. ( % 31.67) I was able to get "the person" with the information on the phone, and was told my glasses would be ready just before Thanksgiving. ( % 35.00) Then it was the first week of December. ( % 25.00) Now, December th - approaching three months after placing an order, and two months after being placed in "priority status", I have no glasses. ( % 0.00) I have paid in full for my order, and have nothing to show for it. ( % 35.00)

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POSITIVE 🙂

2022/0

I have been a MyEyeDr customer for several years in Chicago and now Houston. ( % 0.00) On November , I had my yearly eye exam and ordered new eye glasses from the selection available. ( % 26.82) I also had a new designer frame that I purchased from Eye Spy in Chicago. ( % 13.64) I asked the person assisting me (Donaca) if I could use the frames I bought in Chicago to get a nd pair of glasses. ( % 0.00) She informed me that I could but would have to sign a waiver. ( % 0.00) I asked about the purpose of the waiver and also told her if there was a problem I could send them back to Eye Spy and let them fill the prescription. ( % 0.00) The manager, ***** ****** joined the conversation. ( % 0.00) He took my frames and examined them. ( % 0.00) He said they were beautiful and acknowledged that they were expensive and were handmade by a french designer.. ( % 11.67) He then informed me that the waiver was to protect MyEyeDr from customers who buy cheap machine pressed frames online that can break. ( % 40.00) He told me I should not have that problem. ( % 0.00) He and Donaco both said they had never had an issue with broken frames. ( % -40.00) I reiterated that it was not a big deal for me to send them back to Chicago. ( % 0.00) ***** assured me that it would not be a problem. ( % 0.00) Based on my conversation with him and the fact that he said he had years in the industry, I decided to leave my frames in the care of MyEyeDr. ( % 0.00) Approximately weeks later, I received a call from Donaca informing me that my frames had been damaged (only after I called about them). ( % -13.33) I want to be compensated for my frames. ( % 0.00) They cost me $.. ( % 0.00) The reasons I left my frames in the care of MyEyeDr are ) the convenience of being there, getting my annual eye exam, and ) the reassurance I received from ***** ****** and his years of industry experience. ( % 0.00) It would not have been a big deal to ship them back to Chicago with the new prescription. ( % 4.55) ***** should never have injected his so-called expertise. ( % 0.00) I trusted him at his word. ( % 0.00) The simple, hollow apology I received from him and Donaca is not enough. ( % -3.33)

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POSITIVE 🙂

2022/1

On September , , I went to my Eye Doctor for my daughter and sons eyes checked. ( % 0.00) My daughter needed glasses. ( % 0.00) My son did not. ( % 0.00) I paid $ for some high class optical screen of her eyeballin cash. ( % 16.00) My son did not get the optical screen because the new employee could not figure out how to make the machine work again. ( % 13.64) I paid $. ( % 0.00) Now they are saying I only paid $. ( % 0.00) The glasses were ordered on September through her insurance company. ( % 0.00) I was told that her glasses would be ready within two weeks. ( % 20.00) As of today, December , , I have STILL NOT received the glasses. ( % 0.00) My eye doctor has continuously (after calling My EYE Doctor) weekly for the past three months) told me that my insurance company was the problem. ( % -25.00) On December , , I was called (by ***** at My Eye Doctor) and informed that the eye glasses had been lost in transit since September , because (yet again) my insurance. ( % 0.00) At this time, ***** told me that the glasses had already been reordered and would arrive as soon as possible. ( % 0.00) I called my insurance company today, December , , and was informed that the glasses were in fact picked up from My Eye Drs carrier on September and that the company (my eye doctor) would be the only one with a tracking number. ( % 0.00) I called the insurance company and filed a fraud complaint. ( % -30.00) I am also NOT being reimbursed for the full $ because they only have proof that I paid $. ( % 17.50) This company needs to investigated for insurance fraud as well as financial fraud for patients considering reviews I have read. ( % 0.00) I have personally complained about this place to multiple people I know. ( % -15.00) I am NOT the only person with these problems. ( % 0.00) If you would like the name of another individual going through this same problemplease feel free to contact me. ( % 13.33) I am sure the ****** reviews of other individuals that i dont personally know will prove fraud at this business. ( % 12.50) I want my FULL refund and this business SHUT DOWN!! ( % 5.35) This place is a joke and insurance companies should NOT support them. ( % 0.00)

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POSITIVE 🙂

2022/0

On November , I visited myeyedr, had an eye exam and ordered a pair of glasses. ( % 0.00) As I drove home and thought about this purchase, I decided I had rushed into it, and I wanted to cancel the order. ( % 0.00) Within minutes of ordering the glasses, I called them to cancel the order. ( % 0.00) I was told "You'll have to speak to Tammy. ( % 0.00) She's helping another customer, but I'll give her your message." ( % 0.00) The next day, Tammy called back and left me a message that she'd been told to call me. ( % 0.00) I then called back, told the receptionist again that I wanted to cancel my order. ( % 0.00) I was now told "You have to speak to Tammy in person; we can't cancel orders over the phone." ( % 0.00) So, I went to the store and spoke to Tammy. ( % 0.00) She told me they have a no refund policy. ( % 0.00) I asked to see where I agreed to this and she couldn't provide any documentation. ( % 0.00) She simply stated that they would not issue a refund, but only a store credit (which I do not want). ( % 0.00) I then asked to speak to the store manager (Nirma). ( % 0.00) I was eventually able to see her, and she repeated the insistence that they do not issue refunds. ( % 50.00) I asked to speak to her supervisor or a regional manager, and was told to contact the company via their "Contact Us" link on their website. ( % 0.00) I will do so. ( % 0.00) In addition, I now see on my invoice that I was charged for an Eyewear Protection Plan. ( % 0.00) I was not told about this and did not agree to it. ( % 0.00) In my opinion this is fraud, and really lowers my opinion of myeyedr. ( % 20.00) For this reason, I do not consider this complaint to be solely buyer's remorse. ( % -30.00) I want nothing to do this dishonest company. ( % -30.00) I want to cancel my order and receive a refund. ( % 0.00)

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POSITIVE 🙂

2022/0

My father's children took them to the Myeyedr -Elm Street location for their eye exam and to order the prescribed glasses. ( % 0.00) Both services are covered by the medical insurance in which I'm the main insurance holder. ( % 8.33) Myeyedr is sending a $ invoice that has no description other than balance forward. ( % -12.50) The copay, as per invoice, was already covered. ( % 0.00) I have called them several times to bring this to their attention, and they continue sending the invoice. ( % 0.00) I have explained that both of my kids are covered by the insurance and my suspicion is that they applied the payment that belonged to my daughter's coverage, to my exhusband. ( % 0.00) They respond that they will take a look at it, but no resolution has happened since the summer . ( % 0.00) Please assist. ( % 0.00) Our account number as per their invoice is ************* and the amount is $. ( % 0.00) Location *******. ( % 0.00) Additionally, the invoice is coining under my name, and I never visited this office. ( % 0.00) Your assistance is greatly appreciated,******************* ( % 20.00)

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POSITIVE 🙂

2023/1

On or about December .My daughter ****************** brought her glasses to My eye doctor in Springfield to be repaired. ( % 0.00) She was told to come back in weeks to receive the new glasses since she had insurance. ( % 6.82) She has gone back about times to retrieve the glasses.She had been lied to each time .This is unacceptable.My daughter is now having problems with her eyesight in college and her grades are falling because she cannot see very well without her glasses.Good customer service does not seem to be a priority for this company.It is now almost months. ( % 10.00)

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POSITIVE 🙂

2023/0

I AM GLAD YOU ASKED!!!! ( % 100.00) I DON'T KNOW WHERE TO START I GUESS I WILL START AT DEC , . ( % 0.00) I WENT INTO THE MY EYE DR LOCATED AT ********************SE WASHINGTON DC *******. ( % 0.00) I HAD MY EXAM AND PICKED OUT A FRAME AND PAID THE AMOUNT OWED IN FULL! ( % 43.75) , I WAS TOLD THAT MY GLASSES WOULD BE READY IN - DAYS. ( % 20.00) NOT!!!! ( % 0.00) I CONTACTED THEM SEVERAL TIMES AND WAS TOLD THAT MY GLASSES WHERE THERE, BUT THEY'RE DOWNSTAIRS IN THE BASEMENT, AND SOMEONE WILL CALL YOU BACK. ( % 0.00) WELL NO ONE CALLED ME BACK. ( % 0.00) I CALLED AGAIN! ( % 0.00) NOW I WAS TOLD THAT I NEEDED TO BE MINDFUL THAT WHEN I CAME INTO THE OFFICE THE END OF DECEMBER , IT WAS THEIR BUSY TIME OF THE YEAR. ( % 10.00) AND THAT'S WOULD'VE SOMETHING TO DO WITH THE DELAY. ( % 0.00) NO, NO AND NO, YOU'RE NOT GOING TO MAKE YOUR PROBLEM MY PROBLEM! ( % 0.00) I WAS TOLD THAT THE MANAGER WILL CALL ME BACK. ( % 0.00) WELL GUESS WHAT? ( % 0.00) HE NEVER CALLED.. ( % 0.00) I STOPPED AT THE OFFICE ON // TO PICK-UP THE GLASSES. ( % 0.00) I TRIED THEM ON AND THEY FIX. ( % 0.00) HAPPY BUT NOT HAPPY. ( % 20.00) BUT I NEEDED THE GLASSES SO I SAID TO MYSELF I WON'T BE BACK HERE!! ( % 0.00) WELL GETS HOME AND TRYING TO SEND AN EMAIL AND CAN'T EVEN READING THE COMPUTER!! ( % 0.00) I CALLED THE OFFICE AGAIN AND EXPLND WHAT WAS GOING ON. ( % 0.00) I WAS TOLD MY GLASSES ARE FOR DISTANCE ONLY. ( % 0.00) WHY WOULD I GET DISTANCE ONLY WHEN I COULDN'T READ THE CHART WHEN THE DOCTOR ASKED ME TOO!!! ( % 0.00) I ASKED TO SPEAK WITH THE ******************* & ******** THE STORE MANAGER? ( % 0.00) I WAS TOLD THAT NO ONE IS AVAILABLE AND SOMEONE WILL CALL YOU BACK..OH I GET IT NOW! ( % 50.00) I SAID TO MYSELF IF I WAS A WHITE WOMEN I WOULDN'T HAVE THIS PROBLEM. ( % 0.00) THE RETAIL PRICE WAS $. ( % 0.00) AFTER MY INSURANCE ALLOWANCE I STILL PAID OVER $.. MY NEXT STEP IS TOO CONTACT CHANNEL *& * NEWS, AND LET THEM KNOW ABOUT THIS POOR CUSTOMER SERVICE FROM MY EYE DR IN WASHINGTON DC..... ( % -20.00)

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POSITIVE 🙂

2023/0

Yes, On December the th I went to myeyeDr and had an eye exam plus I paid $ because insurance wouldn't pay for it for a new kind of exam that they had going and finished with all of that went to the counter lady sat down with me she going over prices of everything and what all would I like and all this well she gives me one price and everything then whenever I give her my credit card she comes back with the receipt the invoice and it was a total different price it was more it was at closing time so I said nothing I just said thank you and walked out. ( % 15.44) *** later on a couple weeks yeah about a couple weeks later I find my glasses here at the house so I call and I asked him to please cancel that order because I have my glasses I found my glasses she said we can't do it and I asked well why not and she said well because they were already sent off there already at the lab so on and so forth and I said okay yeah all right whatever and hung up. ( % 19.64) It took them over days for my glasses to get to the office then they finally called me I tell him I don't want the glasses I don't need the glasses I found my glasses I just asked for my money back and she said no we can't do that. ( % 0.00) So I called ****** ********** which is my insurance and I told them the whole thing and so the lady said that she's going to go ahead and follow dispute so they can get their money back because I did not pick up the glasses and told me that if they still don't give me a refund than to call the better Business bureau. ( % 23.33) I went in to my eye doctor and sat down and the lady handed me the glasses I put them on and they were huge they were ugly I did not like them and I told her no I don't want them they're they're too big and just give me my money back please she said well I'll just have the general manager get in touch with you I said okay that's great thank you so much and have a nice day. ( % 16.94) I just received a call from the lady her name's ******** she's customer relations for my eye doctor and she said no. ( % 0.00)

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POSITIVE 🙂

2023/0

I purchased a pair of prescription glasses frames using my vision insurance (community eye care) from **** at myeyedr at *************** in Greensboro, NC on //. ( % 0.00) I was told that they accepted my vision insurance and that the claim would likely take around a week or so to be processed and cleared in order to be able to submit another claim as I was taking those frames to ****** to get the lens. ( % 25.00) It has now been weeks since the purchase and community eye care has yet to receive a claim from myeyedr. ( % 0.00) I have been back to ******************* location numerous times after having called without resolution. ( % 0.00) I am continuously told there is an IT issue on the back end and that is why my claim has not been submitted. ( % 0.00) This does not appear to be the problem according to community eye care. ( % 0.00) I have emailed myeyedr corporate as there is not a working number to actually speak with someone. ( % 0.00) I have yet hear a response. ( % 0.00) I'm currently at a loss of who to contact as other store locations tell me I have to go through the location where the frames were purchased. ( % -6.25) I have made multiple attempts with **** in addition to other employees at the friendly location to speak with a manager. ( % 8.33) Or someone on the "back end". ( % 0.00) Please help!! ( % 0.00) ******* ( % 0.00)

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POSITIVE 🙂

2023/0

My order for eyeglasses never arrived. ( % 0.00) There was no communication from the company. ( % 0.00) I have requested a refund, but have been told that whatever I do, I must keep the lenses and can pop them out of the frames, and then shave them down into a new frame if I am lucky that they fit. ( % 17.85) However, the frame and lenses are not even here yet. ( % 0.00) When I call in, I am told they are arriving "soon," but that the company does not have enough people and the holidays were tough. ( % -19.44) Okay. ( % 50.00) I was also told that I could get a refund by an optician there, but then GM ***************** then told me this was not possible. ( % 0.00) Had i known that I could only get FRAMES reimbursed, I would not have ordered at all, given their terrible customer service in general. ( % -31.67) Again, this is apparently not their fault, neither the delays, lack of communication, lack of staff, or lack of good policy and customer service. ( % 33.75) I am requesting a FULL REFUND and not partial based on their inability to fulfill the order. ( % 20.00)

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POSITIVE 🙂

2023/0

My prescription ******'s broke after three years. ( % 0.00) A good friend of mine recommended I visit Dr ***********. ( % 70.00) From intake to the optometrist, I was dealt with respect. ( % 0.00) His rates are higher than others, but my insurance covers his portion of the billing. ( % 25.00) My biggest pet peeve was their glasses are highly overpriced. ( % 16.00) I found the exact same set that if I would've ordered them online, they would've been % cheaper. ( % 12.50) In addition to being highly overcharged, my glasses broke after just weeks. ( % 16.00) I handled them with the utmost care due to the fact they cost me $ dollars. ( % -12.50) One of the lenses popped out simply by me putting them on. ( % 0.00) Not only that, but it also tore the $ transition ********* Polarized Gray lenses cover. ( % 0.00) At this point, I no longer want these cheaply made, highly over price ******'s.If they refuse to take them back, give me my prescription so I may order elsewhere at a MUCH lower price, let's just hope it doesn't get that far. ( % 17.20)

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POSITIVE 🙂

2023/1

I saw myeyedr on // at their Decatur, Alabama address. ( % 0.00) I paid $ the day I was there. ( % 0.00) I received a bill a few months later that said I owed them $ more and the bill I received says the total charges were $, insurance paid towards my bill as well. ( % 7.50) I have requested an itemized statement times and have yet to get one. ( % 0.00) I have not talked to one person there that can explain why the bill says I only paid $. ( % 0.00) The last call I made to them the girl I spoke with said that there was definitely something not right about my bill. ( % -4.76) They would put the account on hold and send me itemized statement and explanation. ( % 0.00) Never received any of that. ( % 0.00) Today I got a "final notice" bill from them. ( % 0.00) I would have no problem paying them $ if they would explain why and send itemized statement. ( % 0.00) I am also worried that this is going to affect my credit score when I cannot get a straight answer. ( % 20.00)

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POSITIVE 🙂

2023/0

Completed eye exam and ordered glasses using my insurance. ( % 0.00) The bill was . ( % 0.00) with insurance which I thought was pretty steep but paid it. ( % 25.00) Sales did not go over any return policies should glasses not work. ( % 0.00) Picked up glasses on //. ( % 0.00) Returned the next day. ( % 0.00) Was told that I would have to speak to Sales. ( % 0.00) Left message to receive a call back.did not hear anything back so I called and left another message for sales. ( % 0.00) No response. ( % 0.00) There is no number listed or name for store manager. ( % 0.00) I filed a complaint with the business and still ave yet to receive a response from anyone. ( % -30.00) Very dissatisfied. ( % 20.00) I am out dollars, no new glasses and no resolution offered from anyone at store. ( % -6.82)

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POSITIVE 🙂

2023/0

I have been a patient of my eye Dr since I was about years old and NEVER have I been treated so poorly like my last two interactions with them. ( % -10.00) I had an appointment one February st I had confirmed the appointment filled out paperwork EVERYTHING online to make it easier for everyone I got a confirmation email for the appointment on the morning of I get there and they tell me its been cancelled and that my options are return later when I have to get my kids pay $ for a video consult or reschedule for a new day because THEY cancelled my appointment. ( % 23.41) The dr was nice and still saw me I finished my appointment and was told feb my glasses would be in feb came and went on feb today I checked my account and it said my order was complete so I call to confirm and I was placed on hold for like mins and when the lady finally answered she told me the glasses wont be ready until tomorrow I have migraines because Im without glasses and when I told her this is ridiculous she HUNG UP on me I tried calling back and NO ONE ANSWERED. ( % 9.44) The treatment I have been receiving is the absolute WORST from their front desk staff they need to just get a whole new staff at this point **** is the ONLY one that actually tried to help me. ( % -7.73)

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POSITIVE 🙂

2023/0

I paid in full for my glasses with my debit card in the amount of $. ( % 35.00) verified by a *********** representative on February , .My insurance company, ***** said I owed MyEyeDoctor $. ( % 0.00) My EyeDoctor was overpaid by . ( % 0.00) I am due a refund of $. ( % -12.50) My EyeDoctor staff does not seem to understand. ( % 0.00) They explained over the phone that I wanted upgrades. ( % 0.00) I paid for my upgrades on December in full. ( % 35.00) *****'s representative,************** at : am today, February , , texted message to me today: "The $ is the total you would have paid at the time, not additional. ( % 0.00) If you were charged more (I was), please reach out to the provider for an explanation or any refund due." ( % 18.75) I have waited weeks for a refund. ( % 0.00)

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POSITIVE 🙂

2023/0

// I went to my eye Dr to get my eye exam and purchase contact lenses. ( % 0.00) They charged me $ for sunglasses that I didnt buy. ( % 0.00) I only noticed this two days ago. ( % 0.00) I called and was told by the receptionist that the charge was an error and that I would get my money back but she needed to call me later. ( % 0.00) I never got a follow up call. ( % 0.00) I just want my $ refunded to original form of payment. ( % 37.50) Thank you ( % 0.00)

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POSITIVE 🙂

2023/0

On //, I had my annual eye exam and purchased an annual supply of contact lenses from MyEyeDr in Fort Mill, SC. ( % 0.00) I did not receive my order of contact lenses which MyEyeDr said would be delivered to my home so I contacted MyEyeDr via telephone and they directed me to check their website on the status of my order of my contact lenses. ( % 0.00) I checked their website and it stated the contacts had been shipped. ( % 0.00) The message on the website started that the contacts had been shipped and this message remained the same for over weeks on the website. ( % 0.00) I then contacted MyEyeDr via telephone again to tell them that the website had the same message for weeks and I still have not received my contact lenses. ( % 0.00) A staff member at MyEyeDr said they would call me back after they check on it. ( % 0.00) They never returned my call so I reached back out by phone and a staff member stated,Your contacts were shipped to MyEyeDr instead of your home and we dont know why. ( % 0.00) A staff member also stated, We cannot locate your contacts here at MyEyeDr. ( % 0.00) It is now // and I still have not received my order of pre-paid contacts that I paid over $ to MyEyeDr to receive them. ( % 0.00) The only response provided to me regarding my contacts is, We are working on it. ( % 0.00) In addition, I asked if they have a pair of contacts they can provide to me until my other contacts arrived and MyEyeDr stated, I will check with another local MyEyeDr to see if they have any in stock and call you back. ( % -4.17) They never contacted me. ( % 0.00) In addition, I asked if my contacts that I ordered have a rebate as each year a rebate has been offered. ( % 0.00) The staff member at MyEyeDr stated, **** never dropped the rebates off so I dont know what to tell you. ( % 0.00) This is completely unprofessional and I still have not received my contact lenses I have already paid for at this time. ( % 10.00) I hope no other customers experience this lack of professionalism. ( % 6.25)

Needs attention

Negative reviews

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NEGATIVE 😕

2020/0

This is nd time I received email and phone calls stating my order(s) iwere complete and ready to go,... only to waste time and gas to drive there and find out it is not. ( % 2.50) Missing frames, lenses came and my frames are somewhere in FLA. No one knows where stuff is and whats going on. ( % -20.00) Before, on my last visit, same thing... missing parts and items from my order were missing. ( % -10.00) Takes way to long to receive the correct orders, and management and Customer Service is terrible here. ( % -52.50) Please Fix!! ( % 0.00) ! ( % 0.00)

bbb

NEGATIVE 😕

2020/0

I took my children here for their annual exam because their previous optometrist had closed up. ( % -13.33) During their visit they were examined by Dr. Samantha K****** and she advised me that my daughter would need eyeglass but my son would need both frames and contacts so they both picked out frames and my son went through the usage and care of contacts. ( % 0.00) Since my son felt uncomfortable putting the contacts in his eyes and preferred just getting eyeglass. ( % -50.00) The sales representative told me that he could use the weeks worth of trails to get comfortable with the contacts but if he did not want to go forth with getting them that the $ hold that was being placed on my account would be refunded back to me if they were notified within a week. ( % 23.33) Since the office was closed on that Sunday I reached out to the Store Manager Cailin M********* on Monday to let her know that we would just do the frames and not the contacts and the frames. ( % -10.00) Well she told me that they would not issue me a refund for the contacts and that I would have to get the merchandise. ( % 0.00) When I reached out to the insurance company regarding the visit and getting my son frames only and not the contacts. ( % 0.00) The visit was removed from my insurance profile for my son's visit but not my daughters; I never received the merchandise or the $. ( % 0.00) that was charged to my for the visit that day. ( % 0.00)

bbb

NEGATIVE 😕

2021/0

I fully understand that even managers of vision wellness mayhave a bad day occasionally, but it should never be reflected on their return client. ( % -35.00) No client should be treated with no respect with such rudeness and anger. ( % -35.00) This location store manager and staff shouldn't hold accountable on how their customers treated. ( % 0.00) The whole store stood watching me getting humiliated and insulted over a silly mistake done by the intake receptionist. ( % -15.00) Husband waited in the car with the children while I walked in to eye doctor in Sterling to ordered a new lenses for a Newley purchased frame (*********). ( % 19.32) As a professional; I always like and order ultra thin computerized lenses. ( % -15.00) While my husbend was on the phone with me as debating whether to have a Transitional or regular lenses. ( % 0.00) we agree no transitional and pay the extra on the ultra think glare blocking . ( % 0.00) surprisingly when we got back to pickup the lenses, i found that we have been charged the extra but provided a regular lenses. ( % 17.50) When I asked to speak to the manager "Rose", she we extremely rude and started shouting and that such high indexed is not needed for my prescription . ( % 11.50) I requested to speak to a higher manager, she gave two options, pay additional $ or take the glasses somewhere else and popped the lenses out of my frame and handed to me. ( % 25.00) My husbend who was also on the phone asked to speak to her, he explains what happened when we ordered, she said she is looking at the note in front of her and that what was orders. ( % 0.00) Husbend then said he will place a complaint to cooperate, the manager all of a sudden stood up as I was setting, handed the phone to me and asked me to leave the store or she will call the police. ( % -15.00) She said my husbend threenten her on speaker to call and complainas he can't do nothing, does he need the number. ( % 0.00) She started slamming glasses, handed my my glasses with no demo lenses and no original box. ( % -18.75) All her staff and clients were witness to such behaviors. ( % 0.00) She said she can refund me the out of picket and that I should go to other store. ( % -12.50) Again she pointed me out and she said she will process and order for a demo lenses and the box since the lab despise, and refund will be process when she can. ( % 0.00) Furthermore started grapping glasses form the shelves, pupping lenses out aggressively and saying me tell your husband that you don't need the demo lenses to make your glasses tell him before he threaten me. ( % 0.00)

bbb

NEGATIVE 😕

2021/0

I currently have no glasses, the Eye Clinic knows this. ( % 0.00) After I paid for the prescription, I was disappointed to find, it would take two weeks for me to get my glasses back. ( % -37.50) The problem is, I waited two weeks and was told wait another week and my last call they were very rude and could not give me any date or time and did not seem to care!!! ( % -38.09) All I want, is what I paid in advance for or my money back. ( % 0.00) They have not offered either!! ( % 0.00) ! ( % 0.00)

bbb

NEGATIVE 😕

2021/1

I had to get my glasses lens replacements twin all ready, because there were little bubbles in the left Len. ( % 0.42) I call today the Elkton Maryland Myeye Dr. ( % 0.00) I was told that if its cosmetic, they will replace them and if if's a scratch they won't replace the lens. ( % 0.00) It's been the same problem the last two times I told the glasses back. ( % 0.00) The sad thing, I haven't had the glasses for five months. ( % -50.00) It's ridiculous to pay $. ( % -33.33) for glasses that keep getting bubbles in the same Lens. ( % 0.00)

bbb

NEGATIVE 😕

2021/2

On February , I had a eye examination and an assessment for prescription eye wear at MyEyeDr in Hendersonville NC. ( % 0.00) I was told that my Medicare would not cover this exam, even when I told them my supplement was the F plan, with no deductible. ( % 0.00) I paid the bill at that time with my credit card. ( % 0.00) Later when I reviewed my Medicare approved payments on my statement from Medicare, I saw that MyEyeDr had been paid by Medicare. ( % 0.00) I have contacted their office a least to times in regards to this matter. ( % -30.00) I have been told I would receive a refund on my credit card months ago, which has not occurred. ( % 0.00) I have been promised a return call from their office and have left numerous messages. ( % 0.00) I have scanned and emailed all the info to their office months ago. ( % 0.00) I would simply like my refund of $.. MyEyeDr is billing my Medicare and my credit card for the same visit. ( % 0.00) They are double billing and collecting on my account. ( % 0.00)

bbb

NEGATIVE 😕

2021/0

I paid $. ( % 0.00) out of pocket plus $ of insurance benefits for on March th for contact lens. ( % 0.00) I have never received these. ( % 0.00) I have tried calling and emailing the business multiple times. ( % 0.00) My emails have received no response (but I did receive email response *prior* to placing this order so I know it is the correct email). ( % 0.00) When calling, I am either unable to get through or the person answering says they are unable to help with contact orders. ( % -50.00) I just want the contacts I paid for. ( % 0.00) This complaint is for the Bartow FL location. ( % -30.00)

bbb

NEGATIVE 😕

2021/0

On, April th, I ordered a pair of glasses. ( % 0.00) The promise date was May th. ( % 0.00) On April st, I noticed that the associate had put the wrong frames on my receipt and had ordered the wrong frames. ( % -50.00) I called, but the associate insisted they ordered the right frames. ( % 28.57) After I begged them double check, they did, and realized their mistake. ( % 0.00) I was on the phone for almost an hour, and put on hold for much of it. ( % 20.00) They promised to resolve the issue. ( % 0.00) Then, on May th, I called in again. ( % 0.00) They told me the glasses had been delayed until May th. ( % 0.00) On /, I called again. ( % 0.00) They told me the lab hadn't even started making my glasses. ( % 0.00) I asked what the issue was, and the associate backtracked and said "actually; there is no issue, they'll be in on May th!" ( % 0.00) I call on /. ( % 0.00) They say they have been shipped and will be in on May th. ( % 0.00) I call on May th. ( % 0.00) No glasses. ( % 0.00) They tell me the glasses were never shipped at all! ( % 0.00) I would like a refund, but have not been offered one. ( % 0.00) And I have still not been given a copy of my Rx ( % 0.00)

bbb

NEGATIVE 😕

2021/0

I went in on // for an annual eye screen. ( % 0.00) I received my glasses two weeks later, but returned on // because of a noticeable difference in the prescription and an inability to focus my sight. ( % 0.00) I was told that the measurements for the glasses were inaccurately taken, but I still opted for a new exam. ( % 13.64) This time, the same optician rewrote the script to -. ( % 0.00) for both eyes, although I mentioned that I have had -. ( % 0.00) for the past years. ( % -25.00) This was indeed a weaker script and could not see at a distance, so I saw a different optician on //. ( % 0.00) The manager decided to request lens only; however, the office failed to indicated this in the paperwork and the company delayed processing the order. ( % -25.00) It is now // and the lens are still stated to be in processing as of today. ( % 0.00) Additionally, the metal on my frames are bent and the screw is loosening due to a clerk's attempt to adjust the temple tips without warming them properly. ( % -6.25) I now need a frame repair or a replacement and lens. ( % 0.00)

bbb

NEGATIVE 😕

2021/0

I have never authorized MyEyeDoctor to contact me for any purpose, including setting up an eye exam. ( % 0.00) I am on the DoNotCall list to prevent solicitation. ( % 0.00) I am disgusted about the number of solicitations i get from this company. ( % -100.00) They claim you can stop this nuisance by going to their website, but give you no option on the website to stop their intrusive practices. ( % 0.00) If they are operating illegally, they should be stopped. ( % -50.00) Thank you. ( % 0.00)

bbb

NEGATIVE 😕

2021/0

Purchased new glasses in December. ( % 13.64) The coating on the lenses became scratched very bad by April. ( % -91.00) They replaced them. ( % 0.00) Then they got scratched again by August. ( % 0.00) They said they could only replace them once. ( % 0.00) Called corporates customer service on Sep rd. ( % 0.00) Told them I never use anything other than the cloths and liquid cleaner they gave me. ( % -12.50) I was told they had an applied coating and it should have been part of the glass. ( % 0.00) He said he would call the district manager and have them reorder a new set of lenses. ( % 13.64) Have heard nothing since. ( % 0.00) Tried to contact them Oct nd. ( % 0.00) No response. ( % 0.00) I'm having problems seeing clearly out of these. ( % 10.00)

bbb

NEGATIVE 😕

2021/0

Two things, one I just saw My Eye Doctor and the doctor told me I have the beginning stage of glaucoma yet she did not mention eye drops of provide a prescription to halt it's early progress which is a vital treatment with glaucoma. ( % 10.00) When I returned later and picked up my glasses I asked about this with the staff and was told that my ******** will not cover glaucoma medicine and treatment which is not true. ( % -8.75) Also my eyeglasses ( NEW) the left lens is defective (warped) and the glass itself is warped and will not stay within the eye frame. ( % 6.82) I pointed this out and was told by the staff that because it was paid for by ******** that the My Eye Doctor business will not fix them or send them back and they will correct themselves with use. ( % 0.00) Right now I've only had these glasses a week and the lens will not stay in the eye frame rendering them useless to me. ( % -7.14)

bbb

NEGATIVE 😕

2021/0

I contacted MyEyeDr in June because of difficulty reading smaller text. ( % 0.00) I felt rushed through an eye exam and was diagnosed as far sighted. ( % 10.00) The doctor confirmed the glasses would only be needed for reading. ( % 20.00) I was given eye drops during my exam that prevented me from being able to see, while being told to pick out frames with price tags too small to read, which was a bad start. ( % -15.00) On / I received a pair of glasses that made me feel physically ill. ( % -50.00) I contacted the store and asked if these were the correct glasses. ( % 0.00) The doctor said she thought they were for multi-purpose and ordered new ones. ( % 13.64) I was given a promise date of / and was told from the start that date is heavily buffered just to cover themselves in case something goes wrong, but they usually come much faster. ( % -18.75) Weeks went by and I contacted the office repeatedly, being told each time theyd already shipped and to call back in a day or two. ( % 0.00) We are now days past the promise date and I am being told it could be another week. ( % -25.00)

bbb

NEGATIVE 😕

2021/0

On // i had an eye exam and received a new prescription at the Amherst,Ma location. ( % 13.64) After i was brought to the front of the store to purchase glasses. ( % 0.00) while waiting i overhead an associate apologizing to a customer for ordering the wrong glasses. ( % -50.00) I should have ran when I realized that same employee would be helping me order mine. ( % 0.00) while trying to decide between the two frames I liked, i asked what the price would be for each and then for both pairs. ( % 60.00) He told me the grand total but i decided to hold off and maybe come back in the beginning of the year when my insurance renewed for the second pair. ( % 12.50) I gave him the frames I wanted, he had me put them on and I think measured for size but was kind of just awkwardly staring at me. ( % 0.00) He entered the info took my card and handed me my folded up receipt and said bye. ( % 0.00) At this point i had been at his desk for like an hour and i had a headache from taking my glasses off and on in the appointment so i left. ( % 0.00) got home and realized he ordered me the wrong glasses and the wrong lenses! ( % -56.25) he ordered me the second pair with the % discount ($) instead of using my insurance for the pair i wanted($) which would have been around $ cheaper. ( % 0.00) i immediately called the office and was put on the phone with the guy who did the order and he apologized and said he corrected the order and he would give me the $ when i come back and put it as a credit towards another pair which i disagreed with. ( % 0.00) i asked to speak with someone else ad told hem i wanted this corrected and a refund on the overcharge. ( % 0.00) i was told it would be corrected and she didn't know how it was going to be done. ( % 0.00) i haven't heard anything back and it is now tuesday. ( % 0.00) the charge when thru on my credit card and i have no idea what i paid for and if they even ordered the correct lenses. ( % 0.00) i didn't even get into the unprofessionalism this same guy had because at this point i'm beyond angry about this glasses order. ( % -25.00)

bbb

NEGATIVE 😕

2021/0

The glasses are very poor quality the glare protection is faulty. ( % -52.00) I am not satisfied ( % -25.00)

bbb

NEGATIVE 😕

2021/0

For the second year in a row, I am having a terrible time getting my glasses delivered correctly and in a timely manner from My Eye Dr. ( % -50.00) I ordered my glasses // from the Gateway Ave location in Chambersburg, PA. As of this complaint, I have yet to receive my glasses as ordered. ( % -30.00) Due to suffering from migraines, I have a special tint I use on my glasses and have gotten this tint from other My Eye Dr locations in the past. ( % -3.57) When I ordered mine from this location, I was told this would not be a problem and the lenses would arrive clear, and they would be tinted in-house however they arrived tinted incorrectly. ( % 10.00) I was then informed rather rudely by the office manager that I could not have anti-glare coating on lenses and have them tinted in-house, but no one informed me of this when the order was placed. ( % -30.00) As such, the lenses were sent back for correction, again expecting to receive a clear lens that would be tinted in-house to match my lenses. ( % 3.33) At this time, I left a pair of my old lenses with the tint for them to match, but the lenses arrived incorrectly tinted. ( % 5.00) I was informed "we matched the tint, but melted the lenses and need new ones." ( % 13.64) So again, they were sent back. ( % 0.00) After not hearing from them, I called the office to find out they did not arrive and now I need to come into the office for tinting, but questioned this because they had a pair of my lenses to match, but was told quite rudely "we do not have these and will call you to set up a time once they arrive" and hung up the phone. ( % 15.00) I should also state, the first pair of lenses, never received a call that they were in. ( % 25.00) I would also like to point out that I contacted My Eye Dr on three different occasions about this situation and never got a response back. ( % 0.00) Since I used my insurance, I am unable to request a refund to get these from another location so I am stuck in a vicious cycle that the company doesn't seem willing to help correct. ( % -41.67)

bbb

NEGATIVE 😕

2021/1

On or about April , I paid $ for a pair of glasses at Myeyedr On October as I was placing the glasses on my face they broke. ( % 0.00) It seems to me that the glasses were defective from how they were broken at the stem. ( % -40.00) I returned to Myeyedr for a replacement or repair and I was told that the glasses I brought were discontinued and I didnt have a warranty so I would have to buy a new pair. ( % 13.64) I asked could I just get another frame and use my lenses from the broken frame and was told I had to buy a new pair. ( % -13.18) I dont have $ to give away after only months of use. ( % 0.00) Im on a fixed income and I feel like Ive been cheated ( % 10.00)

bbb

NEGATIVE 😕

2022/0

I ordered a pair of glasses on //. ( % 0.00) I was told days later they couldn't make the glasses and would refund my money. ( % 0.00) I paid the bill by **** charge which they refused to credit back to my account. ( % 0.00) ( no explanation why they couldn't do that) They said they would mail me a check. ( % 0.00) Two weeks went by and the check never arrived. ( % 0.00) They said they sent it to the wrong address. ( % -50.00) They said they would send a new check to my correct address. ( % 13.64) The check has still not arrived, days later. ( % 0.00) I just want a refund and I would like it credited back to my **** account. ( % 0.00) The store I dealt with is the myeyedr. ( % 0.00) at *********************************, McLean VA********. ( % 0.00) The person who I have tried to deal with is named ****. ( % 0.00)

bbb

NEGATIVE 😕

2022/0

I was in on January to get a new pair of glasses. ( % 13.64) I received my glasses today February after a week of calling and being told they would be here any day. ( % 0.00) I was also told every day that someone would be calling me back to follow up, no one ever called not one time. ( % 0.00) Today when I called I was told again that they were not there but then the woman paused and said hold on a second let me check some thing. ( % 0.00) After a brief time on hold she came back and said your glasses are here. ( % 0.00) I was a little put off considering she just said that the glasses still werent there so I asked her how long the glasses have been there, I wanted to know when they arrived to which she said they werent able to tell when the glasses arrived which makes me feel like the glasses have been there a lot longer than just today. ( % 8.75) Im very annoyed at this experience considering I paid + dollars for these glasses and felt basically like an annoyance having to call back daily to get this looked into. ( % -17.33) When I went in today it seemed a Little tent and a little rushed even though I was the only person in the room with them. ( % -12.50) I can only wonder if this is because I am the lady whos been calling every day this week and that theyve been talking about it. ( % 0.00) I may need to find a new location next year. ( % 6.82) Im disappointed with this years visit. ( % -75.00) Dr was still great though. ( % 80.00)

bbb

NEGATIVE 😕

2022/1

The complaint is about the Myeyedr West Goshen location at *** ***** **** in West Chester, PA. ( % -30.00) I had an issue last year when they overcharged me for glasses and never informed me. ( % 0.00) I only discovered this error several months late when I reviewed my insurance claim. ( % -10.00) They didn't make it easy to get the refund as I had to contact "corporate" to ask for a refund. ( % 21.67) They refused to issue a credit to my credit card which is questionable business practice. ( % -50.00) Ironically the same happened to my wife - she was overcharged and had to wait for corporate to issue a refund check. ( % 0.00) While I was a little concerned that it looked like a pattern, I dismissed their inefficiency as a result of their recent change of ownership to private equity. ( % -6.25) Naively, I went back to them in early April for an exam. ( % -6.67) My prescription remained about the same and since I purchased insurance from them with the glasses from the prior year, I decided to use the insurance to replace the lenses which were scratched. ( % 0.00) They agreed and put in an order for the replacement lenses. ( % 0.00) Almost two weeks later on April I called to get the status of the replacement lenses and was told they have no record. ( % 0.00) They also told me I didn't remit any payment which makes no sense because the insurance I purchased form them was meant to cover the cost of damaged lenses. ( % 0.00) They made no offer to fix the issue or accommodate me because of this inconvenience. ( % 0.00)

bbb

NEGATIVE 😕

2022/1

Feb I had my yearly eye exam at myeyedr **** * ****** ** Suite *** Charlotte, NC ***** (**** ******** If I could give a ZERO I would. ( % 0.00) Do not go to this place myeyedr at ***** ******* *****. ( % 0.00) I went here Feb the lady with the long mail and long eyelash measures my lens wrong she melt the frame trying to correct the problem. ( % -20.00) She had my progressive lens at the top of the lens. ( % 50.00) She measure the lens again send off week. ( % 0.00) As other had said they call me that they were in, but I went there and no glasses. ( % -12.50) A week later I went there. ( % 0.00) My eye Dr tried to rush me out without trying the glasses. ( % 0.00) I didn't go I tried the glasses on . ( % 0.00) Again was wrong. ( % -50.00) The lady with the long eye lashes was rude and said I can get another frame and I have to pay. ( % -17.50) I inform her that I was not paying neither my eye insurance and it's there fault. ( % 0.00) Long story short I went to the store Mar no glasses I ask the number to the manger I call him and he assure me he would personally send it to my insurance company and my eye Dr have to pay. ( % -1.67) I call my insurance company they check the lab and the manage never send it in. ( % 0.00) My insurance call the manger and he send it and the lab that day. ( % 0.00) I call myeyedr today the technician give me the run around again and said I need to talk to the manager he will call me but don't know when. ( % 0.00) I call my insurance company and they inform me the lab is waiting for my eye doctor to send the frame . ( % 0.00) My vision insurance call the office and was told the same. ( % 0.00) It has been two and a half months and I dot have my glasses with the new frame . ( % -1.52) The Manager never call me. ( % 0.00)

bbb

NEGATIVE 😕

2022/0

I visited their store earlier last year //. ( % 0.00) I was not present during my wife's appointment, she was not informed of charges for service and her insurance was never submitted to biller. ( % 0.00) I paid the bill when when checked out, but I noted several HIPA violations. ( % 0.00) I urge you contact me before I make a complaint that my bill is not properly being billed to my insurance and not informing someone of charges for service prior to that service is a HIPA violation. ( % -10.00) Please contact me on this matter for proof of insurance, questions or comments. ( % 0.00)

bbb

NEGATIVE 😕

2022/0

Daughter, ***********************, was seen for eye exam and was prescribed glasses. ( % 0.00) *** was informed that cost of glasses were covered by insurance. ( % 0.00) Eye doctor requested credit card to cover any additional cost of exam and glasses. ( % 0.00) *** provided the information and was given a receipt indicating that cost of glasses was $. ( % 0.00) Parent attempted to contact eye doctor immediately after the appointment to cancel the order. ( % 0.00) Office asked to leave a message. ( % 0.00) Parent called a second time and was informed that order could not be refunded approximately one hour after the appointment. ( % -20.00) *** and parents would like to cancel the order and be refunded for the cost and damages immediately. ( % 0.00)

bbb

NEGATIVE 😕

2022/0

// I went to pick up my contact lenses today and told the girl named Carolina who has a ********* accent. ( % 0.00) I wanted to look for my contact lenses when she asked me if I knew how to put them in a rude tone, I told her yes but I had to leave quickly, she called the manager named Waleska and told me that i couldn't get the contact lense unless I took the classes by law. ( % 1.67) I know the laws very well, but I do indicate that I knew how to put on contact lenses and why they denied them. ( % 20.00) It was already the third time I was going to try to look for my glasses and I have always been denied them. ( % 0.00) First because I only had one eye, second time they gave me an appointment to take the "class" and they called me the same day to cancel because they couldn't give me the class and today that I went to pick them up and they refused to give them to me complete that Carolina and Manager Waleska spoke to me super rude. ( % 5.48) I don't know how they work there they talk to patients in a very rude way they always give dirty looks. ( % -49.50) It bothers me so much that I don't recommend that place to anyone. ( % 20.00) And it's not the first bad experience that happened there. ( % -22.50) The second time I went to pick up my glasses Carolina didn't want to look for my glasses because she said they weren't there when I received a message to pick them up and she didn't want to give me the case of my Coach glasses and she was upset when I claimed it. ( % 0.00) Apparently she has that habit to keep the glasses cases. ( % 5.00) I can't miss more work days. ( % 50.00)

bbb

NEGATIVE 😕

2022/0

Today, May , , at : PM (EST), I went to MyEyeDr located at *********************************, Aberdeen, MD **************. ( % 0.00) This is the fourth time I have returned my eyeglasses because each pair have been so painful on my left ear and the left side of my head that I could not lie down on my pillow. ( % -17.11) Today, I was told that I could not receive a full refund because no one else can wear the prescription lenses in my eyeglasses. ( % 35.00) I was told that I would have to keep coming back so the eyeglasses can be adjusted until they no longer cause pain. ( % 0.00) I bought these eyeglasses in February . ( % 0.00) As I stated before, I have returned the eyeglasses four times and I still am not satisfied. ( % -25.00) I should not have to endure pain. ( % 0.00) I feel like I am part of an experiment. ( % 0.00) Having to endure pain should not be a part of my prescription. ( % 0.00)

bbb

NEGATIVE 😕

2022/0

I went to get contact lenses and an eye exam at a MyEyeDr location in November . ( % 0.00) They said they would apply my insurance, yet I have received a **** for $ with $ *************** Adjustments/Payments. ( % 0.00) I did not receive this **** until February . ( % 0.00) I have tried multiple times to contact the clinic where I had my appointment, the billing department, and the corporate office, yet no one can give me a straight answer. ( % 6.67) At one point they have even said I was not in their system. ( % 0.00) So, if I am not in their system, why do I have this ****? ( % 0.00) One lady I reached at random through several different phone numbers claimed she would apply my insurance to the **** but this never happened. ( % -16.67) What is so difficult about applying insurance like any other provider? ( % -31.25) This was supposed to be done at the very beginning with the appointment, yet nothing is being done. ( % 20.00) I will NEVER use MyEyeDr again and neither should anyone else. ( % 0.00) For all the trouble I have gone through, I am demanding a refund at this point. ( % -20.00)

bbb

NEGATIVE 😕

2022/1

The problem I'm having is getting my glasses I had a extra set of lens mad for my old glasses and they came in a week but my permanent set has not come in yet I have been waiting on them for a month. ( % -17.50) they keep telling me that the order was lost and that they will be in on Friday but Friday come and go without my glasses coming in. ( % 0.00) I had to call them to find out what was happen with my glasses. ( % 0.00) They act as if they don't care about what is going on. ( % 0.00) Ones i get my I will never go too them again ( % 0.00)

bbb

NEGATIVE 😕

2022/0

Purchased glasses from this location about yrs ago. ( % 0.00) Unknowingly put on an email list, WITHOUT my permission. ( % 0.00) I have been receiving - emails a week for the past yrs. ( % -25.00) I have unsubsribed numerous times, called their customer service TWICE. ( % 0.00) These idiots are violating their OWN privacy policy. ( % -10.00) CEASE AND DESIT FROM EMAILING ME, CALLING AND MAILING ME!! ( % 0.00) DESTROY MY CONTACT INFORMATION! ( % -25.00) LEAVE ME THE HECK ALONE!I am on the verge of filing a VA State Attorney General complaint requesting $ million in damages. ( % -12.50) I have proof I've told these idiots over and over again I've told these idiots to stop contact YET they continue!!! ( % -90.00) Follow your OWN privacy policy!!! ( % 100.00) ! ( % 0.00)

bbb

NEGATIVE 😕

2022/0

I have tried to contact the business several times about money due to me to the fact that insurance paid and processed and stated i should not owe but the amount on the EOB. ( % -6.25) First one was for my husband date of // service -EOB says we only owe $., the charged us $.. Second is for myself (visit date //), i paid $. ( % 8.33) and EOB says i only owe $., Third visit is for myself (visit date //) i paid $., EOB states i only owe $.. ( % 0.00) I started emailing on May , and send the same email every few weeks, and still have not had a response. ( % -10.00)

bbb

NEGATIVE 😕

2022/0

I went to this provider for glasses. ( % 0.00) I could not see with them. ( % 0.00) I complained to my insurance and they sent me to another doctor to verify that the glasses were wrong, MyEyeDoctor said my vision was / corrected and I was just getting old, the new doctor corrected me to /. ( % -14.09) I returned the glasses and requested a refund of the dollars I paid. ( % 0.00) They issued a refund a few days ago, however this morning they took it back and my bank has no answers. ( % -10.00) I am on a fixed income I cannot afford to give away dollars. ( % 10.00) I returned everything to them along with the differing prescriptions. ( % 0.00) Please help me. ( % 0.00) ******* ******* ( % 0.00)

bbb

NEGATIVE 😕

2022/0

I received a bill from MyEyeDr for a service I didn't use. ( % 0.00) My name is ********************* ******* and the bill was addressed to a ********************* with my address. ( % 0.00) I go by my legal name of *****************************. ( % 20.00) I don't use ********************* for anything. ( % 0.00) The bill is for a patient by the name of ***************************** (assuming a minor since address to another person). ( % -5.00) The bill says the insurance was billed and there's a balance remaining. ( % 0.00) I DO NOT have insurance. ( % 0.00) I have NEVER stepped foot into a myeyedr facility ever. ( % 0.00) I have called customer service times and have asked for them to removed this name/address from the account. ( % 0.00) They are telling me I have to submit a dispute and send a email and other things for THEIR mistake. ( % -12.50) I shouldn't have to and won't jump through a bunch of hoops for THEIR mistake. ( % 0.00) I asked to speak to a supervisor and was told that the supervisor was busy and that I would get a call back. ( % 5.00) I haven't received a call back. ( % 0.00) I spoke to the first customer service rep on //. ( % 25.00) The rep hung up on me after I became annoyed because they were ignoring my request to have my information removed. ( % -40.00) Please help me take care of this. ( % 0.00)

bbb

NEGATIVE 😕

2022/1

In December I had a routine eye exam at MyEyeDr and they charged me incorrectly and have been unwilling to remedy the issue. ( % 0.00) I have medical insurance, not a specific vision insurance, that still covers one annual routine eye exam (yes, even though it's not vision insurance specifically). ( % 0.00) The price of the exam was $ and I should have been charged % ($). ( % 0.00) The folks at MyEyeDr were very confused by all of this and told me incorrectly to file a claim with the insurance company. ( % -52.00) The insurance company needs the provider to do this. ( % 0.00) They were told this by the insurance company. ( % 0.00) MyEyeDr kept telling me that they would do this but never did. ( % 0.00) I called weekly and they just kept giving me the runaround. ( % 0.00) They owe me $ because they don't understand how their business with insurance companies work. ( % 0.00) I've been trying to get this resolved for almost months now. ( % 0.00) This is ridiculous and it seems like MyEyeDr just wants to keep my money and screw me over. ( % -6.67)

bbb

NEGATIVE 😕

2022/1

In November , I paid Ashburn Eye Care Associates (now part of MyEyeDr. ( % 0.00) on Ashburn Village Boulevard, Ashburn, (does not yet appear on BBB's list of branches in Northern Virginia) $. ( % 0.00) for two pairs of glasses, based on my ophthalmologist's prescription, plus frames. ( % 0.00) The branch associate advised me to wear them for a few days to adjust to them since the lenses were progressive. ( % -20.00) I complied but they were simply not viable, as my vision was worse with, than without them. ( % -20.00) There followed a torturous eight-month saga of repeated visits to the branch to pick up new lenses that were persistently delayed and were never viable. ( % 13.64) In March I had my ophthalmologist reexamine me to ascertain that the original prescription was accurate. ( % 38.75) It was. ( % 0.00) New lenses were ordered each time I noted that the lenses were no good and each time I was presented with lies and endless excuses. ( % -11.29) O July , the latest lens order was not ready and was told I would receive a refund in about a week. ( % 20.00) I returned the two pairs of glasses, as requested. ( % 0.00) Three weeks later, I was told there would be no refund since, in April , MyEyeDr. ( % 0.00) had bought the independent optometrist who had received my payment. ( % 0.00) That company no longer exists. ( % 0.00) Ergo, no refund. ( % 0.00) The manager was rude, argumentative and confrontational and twice demanded that I submit to an exam by one of her optometrists to determine the accuracy of the prescription. ( % -30.00) I rejected her outragous demands and informed her I had already done that and had a copy of that exam. ( % 0.00) She angrily declared she would not argue with me and stalked off. ( % -50.00) The numerous complaints to the BBB reveal the same patterns of persistent deceit, interminable delays, repeated client visits and incessant excuses. ( % 0.00) This company executes a deliberate plan to defaud its customers. ( % 0.00) I believe that the number of fraud victims and the level of their financial losses merit investigative attention by the relevant state and federal regulatory and law enforcement agencies. ( % 20.00)

bbb

NEGATIVE 😕

2022/0

In January I purchased contact lenses from this establishment ... after occasionally using the trial lenses that were provided, I realized that something had to be off with the prescription. ( % 0.00) I made an appt to see the Dr for a contact lens re-check in April (after speaking with their corporate office who advised me to do so). ( % 0.00) I went in for the recheck and they did find that one of the rx was off. ( % 0.00) So they reordered contacts for one eye. ( % 0.00) When I returned to pick up the lenses - I gave them the unopened box as an even exchange. ( % 0.00) They did not ask for any money at that time because nothing was due to my knowledge. ( % -12.50) Months after, I continued to received a bill from this establishment. ( % 0.00) I've called numerous times and was told by Milton that the charge was not valid. ( % 0.00) However they have continued to bill me and even attempted to bill my insurance. ( % 0.00) I called this past week and a billing agent explained that I owe the balance because my insurance denied it. ( % -25.00) I asked her why would you double bill my insurance- as you already billed them at my initial visit and this was an even exchange. ( % 0.00) I should have a zero balance. ( % 0.00) I should actually have a $ credit that was given to me by corporate but that has somehow been absorbed. ( % 10.00) You cannot bill an insurance twice in the same year. ( % 0.00) Especially when it was exchanged. ( % 0.00) I have exhausted all possible ways of explaining this - it has fallen upon deaf ears. ( % -20.00) if the charges are compared to my insurance allowances & and amount I paid out of pocket - I owe nothing. ( % 0.00) The even exchange box for box should have never been processed for an insurance payment. ( % 0.00)

bbb

NEGATIVE 😕

2022/0

On // I went in for a eye examination and of course had to receive glasses. ( % 0.00) While at my appointment they went over the cost of examination,cost for frames,and other service that I can include for example anti reflective coating. ( % -12.50) I did include some other extra services. ( % -6.25) At NO time did the employer ask did I want protection Plan added. ( % 0.00) I received the glasses two weeks or less later. ( % -8.33) I had a accident and broke the glasses on //. ( % 0.00) I took glasses back to my eye Dr and was called on the phone from them stating I need to pick them up we cannot fix them. ( % 0.00) The employees two guys were very Rude to me on the Call. ( % -39.00) He said that I didnt have the protection plan and I stated to them No one upon me first visited asked me to include the protection plan. ( % 25.00) They did not even offer to fix the glasses for me to help resolve My Issue. ( % 0.00) Ive uploaded receipts and dates of services. ( % 0.00)

bbb

NEGATIVE 😕

2022/0

Roughly or weeks ago, I went into My Eye Dr to file a claim on insurance for replacing my glasses. ( % -10.00) I was in a severe accident where I was ejected from the truck and out of the windshield. ( % 0.00) I was transported to shock trauma and have suffered multiple surgeries. ( % 0.00) As I was ejected from the windshield, my glasses were flown away from my face and presumably destroyed. ( % 0.00) I went into My Eye Dr to see what I needed to do to get another pair of glasses using the insurance I took on replacing if there was a need. ( % 0.00) After explaining to the the person in the store what happened to my glasses, they looked up my account and said that they could replace them for free. ( % 40.00) Finally, I get to see again and was very happy. ( % 50.00) They told me they would contact me when they were ready to pick them up. ( % 20.00) On /, I went back into the store to see about the status. ( % 0.00) The manager was working the store. ( % 0.00) She said she had my glasses since they were ready and that she needs a piece of the other glasses in order for her to give them. ( % 3.75) Basically, waving the glasses in my face saying here they are but you cannot have them until you bring in a part of the other glasses. ( % -12.50) I explained that I was in a severe accident and that I was unconscious during the accident and was flown to shock trauma. ( % 0.00) There would be no way I would have those glasses since I was ejected through the windshield and unconscious. ( % 0.00) The manager did not care and she refused to give me my glasses. ( % 0.00) Not one time did the first person who ordered them mention to me about needing a part from my old glasses. ( % 17.50) Furthermore, how would someone who has been in such a tragic accident be able to do that? ( % -8.33) Terrible. ( % -100.00) The manager said the only thing she would do is give me a % discount to pay $ for my glasses. ( % 0.00) This is horrendous when someone is in a tragic accident and cannot provide "parts". ( % -75.00) I am unprepared in paying for my glasses since I was under the impression that the insurance was covering the replacement. ( % 0.00) I became angry and mentioned I was not leaving without my glasses. ( % -50.00) The manager called security and said that she felt threatened and so forth. ( % 0.00) I left the office to calm down. ( % 4.81) I returned, apologized for being irate, and the manager told me she did not care about my situation that she was not giving me my glasses until I provided a part. ( % 0.00) I told her she was unethical in how she treated her customers, and she accused me of being rude. ( % -30.00) She was very unprofessional in handling this situation. ( % 20.00) I would never recommend her store ever again. ( % 0.00) I asked her for my prescription so I can take it elsewhere. ( % 0.00) The manager's response was that since I did not get my eyes checked through My Eye Dr that she could not give me the prescription and that I would need to call the eye doctor for it. ( % 0.00) Now, this is my prescription and my healthcare and she is holding my glasses and my prescription hostage I feel to be arrogant. ( % 0.00) This manager should be counseled and action needs to be taken for how she handles customers. ( % 10.00) In addition, she needs empathy training for those who have been put in situations such as a tragic accident. ( % -37.50) I refuse to pay the $ to My Eye Dr. ( % 0.00) Please help me get my glasses that are ready to be picked up and being held hostage by an irate Manager. ( % 20.00)

bbb

NEGATIVE 😕

2022/1

Had a medical eye exam on ... Was charged $. ( % 0.00) up front, telling me this was my part since my deductible was not met. ( % 0.00) Received EOB from insurance and was told I owed provider $. ( % 0.00) after the network discounts/write off's. ( % 0.00) This was the contracted rate for the services they administered. ( % 0.00) I called the office and spoke with front desk clerk and then the office manager. ( % 0.00) She was adamant that i paid the correct amount and said I needed to have the insurance company call her. ( % 10.00) Filed complaint with Anthem and they called office manager and explained that I was due a refund of $ since they are contracted and agreed to these rates. ( % -21.25) Was told to allow - days to fix the problem and I would hear from them. ( % 0.00) It has now been months and I have not heard anything. ( % 0.00) I called in October and was told it was still being reviewed. ( % 0.00) As of today, I have not been refunded nor has this been fixed. ( % 10.00) I will never return to this office nor will any of my family. ( % 0.00) Worst experience with a contracted provider ever. ( % -100.00)

bbb

NEGATIVE 😕

2022/0

Retrain the associate she Seem to pushing unnecessary Products and anger that you don't choose what she want To sale second time She also excuse your staff Of commenting fraud Then when want to the and Was complaining about me to her co-worker who came Out to see who she was talking about look over than look away Sad My wife and son have been going to this locations for year Sad to say this is my last visit Second time in a row i have had bad service same employee Geeat service from the eye doctor alway professional ( % -25.00)

bbb

NEGATIVE 😕

2022/0

I waited an hour to see the optometrist. ( % 0.00) The business claims it is because I did not confirm my appointment. ( % 0.00) Upon further investigation, the business was using an incorrect number that was never associated with me to try to confirm the appointment. ( % 0.00) Other patients were seen before me. ( % -12.50) I want some type of refund. ( % 0.00)

bbb

NEGATIVE 😕

2023/1

Purchased ****** regular glasses and sunglasses with every protection offered (~$). ( % 0.00) The sunglasses give me headaches. ( % 0.00) Was told when I purchased I had a year warranty. ( % 0.00) Went back in a couple months ago to address issue. ( % 0.00) Tech said the measurements were off. ( % 0.00) She tried to submit for remake but was told only have days. ( % 0.00) So they can't/won't do anything for me. ( % 0.00) I need some consideration as no one told me I only had days (they didn't know either). ( % 0.00) I filed a complaint on the company website and it stated I would hear back in - business days. ( % -15.00) That was a week ago. ( % 0.00)

bbb

NEGATIVE 😕

2023/0

We have made different appointments at this facility (*****************, Albany GA); ) for my husband, ) for my year old child, and ) for my mother.... ALL times, we have had scheduled and confirmed appointments for the aforementioned parties. ( % 15.00) ALL appointments have resulted in the patients being required to sit and wait for + HOURS to be seen. ( % 0.00) The office has no problem calling to ensure the patients are going to arrive to their appointments on time.... ( % 0.00) I am fed up with these ridiculous waits. ( % -33.33) They either need to staff more eye doctors OR STOP scheduling so many patients so close together. ( % 50.00) We will NEVER use this facility again. ( % 0.00) Would rather go blind than to sit here like I am currently doing and waiting now soon to be hours for my elderly mother to be seen. ( % -25.00) When you try to find out the hold up, it is always the same response, we had patients with issues accompanied by eye rolling, attitudes from the staff at the check in counter, and then their desire to bad mouth the very irritated and frustrated customer. ( % -30.00) VERY unprofessional... ( % 20.00) I will NOT recommend this office to any one. ( % 0.00)

bbb

NEGATIVE 😕

2023/0

I sent an email weeks ago explaining an issue that I am having with a Myeyedr location in ****** ** and have not received a response. ( % 0.00) I was trying to get help from corporate but I have been ignored. ( % 0.00) It looks like they pick and choose who they respond to. ( % 0.00) Since I did not receive a response from the corporate office I wrote a ****** review on the store detailing my unpleasant experience and the store called me more than once and threatened to call the police if I came to the store to pick up my glasses all because of my review. ( % -5.00) They said they will mail them. ( % 0.00) I was in shock. ( % 0.00) The review was nothing but my opinion and point of view about their return policy and my unprofessional treatment by the manager of the store. ( % 0.00) If you advertise on the internet then you are subject to be reviewed on the same platform. ( % -8.33) Freedom of speech is my civil right. ( % 28.57) Hopefully there will be a resolution. ( % 0.00)

bbb

NEGATIVE 😕

2023/0

I think this situation was about in November of .I tutor at ********** on ********, and went in to myeyedrright next door, to get my reasonably new glasses adjusted. ( % 6.82) The gentleman was kind and seemed to know what he was doing. ( % 60.00) A few days after my visit to this business, one of the legs of the frames, fell off. ( % -20.00) January , , I returned to this business to let them know what had occurred. ( % 0.00) The Asian woman said it was not their problem since the glasses were not broken when I left. ( % 6.67) She kept coming up with different situations that the broken frame was not because of the rough adjustment, but something that I had done. ( % -16.67) She was rude, and wouldn't even discuss the issue with me. ( % -30.00)

bbb

NEGATIVE 😕

2023/0

The sugarloaf location in duluth sold me frames that are too small and cannot be adjusted properly. ( % -12.50) The lenses are hard to see out of. ( % -29.17) One pair of glasses that i owned were broken by your company. ( % -40.00) I never received them back. ( % 0.00) ****, the manager, called and offered to replace the glasses for free since they were broken. ( % 0.00) He said to come in anytime and pick out a frame and he would take care of it since there had been so many issues and inconveniences. ( % 50.00) I am a senior and live an hour away. ( % 13.64) After trips to this location, with each visit being terrible due to being ignores and being given improperly fitted, i returned today to give you another chance since **** offered. ( % -56.25) The lady that did the poor fitting was there and did no honor ****'s offer. ( % 5.00) I asked for my money back and she would not. ( % 0.00) I asked for a frame that fits and was told id have to pay extra. ( % 0.00) You broke my expensive ***** ****** frames and sold me ******* ******* frames that are too small. ( % -37.50) I should not have to pay for this. ( % 0.00) As i was leaving, They closed for lunch on a Saturday with people people working and turned away customers. ( % -10.00) This is ridiculous. ( % -33.33) My whole family used to go to sugarloaf eyecare and now i would never recommend it. ( % 20.00) These employees are not qualified for their jobs. ( % 0.00)

bbb

NEGATIVE 😕

2023/0

Very expensive frames are of poor manufacture and break often under normal use.They wont stand behind their product. ( % -32.50)

bbb

NEGATIVE 😕

2023/1

Business: MyEyeDr, ***********************, Elkhart, IN. ( % 0.00) ********. ( % 0.00) *****; Ph: ************; Office #: ******* Order #/date: ********, // Problems: Promise date for lenses // but did not receive until //; poor communication & customer service; inaccurate eyeglass prescription. ( % -40.00) //:My Acct on their website: "We need a bit more time, order moved to priority status." ( % 50.00) //:Called office & ****** said no info other than moved to priority status. ( % -12.50) No response when inquired how long I would be waiting for my glasses. ( % -5.00) Someone in background told her they would call the lab that day & call me that afternoon for an update. ( % 0.00) I received no call from the office. ( % 0.00) Due to delays, poor communication, and my ongoing vision issues, I scheduled a next available appt for a nd opinion from another optometrist at a different vision center, ****** ******. ( % -3.75) This appt occurred on //. ( % 0.00) As per both uploaded scripts, the nd opinion was quite different from MyEyeDr script on //. ( % 0.00) //: emailed MyEyeDr Pt Relations //: Pt Relations emailed me the lab sent wrong lens shape & had to redo them, w/ new ones shipped //. ( % -18.18) As noted in another upload, My Acct online still showed status as "Needing a bit more time" on //, days after new lenses allegedly shipped. ( % 17.88) //: Went to MyEyeDr w/ the different prescriptions & to request a lens refund due to the script differences and extremely poor communication/service. ( % -17.50) ******* stated I had to speak to an optician who was at lunch. ( % 0.00) I returned approx hr later & ******* herself waited on me. ( % 0.00) She stated they could redo the lenses. ( % 0.00) I stated I did not trust this would be done correctly/timely & requested a refund. ( % 0.00) She gave me my new frames, per my request, stated office mgr would be in the next day, one of them would call me re: my requested refund. ( % 6.82) //: ******* left vm they could redo lenses or I could just pick them up. ( % 0.00) My insurance now billed & I paid twice in months due to this unprofessionalism. ( % -12.50)

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